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The Unkind Flight Attendant- Feb 15, 2020

I was traveling from Dominica Republica- with my family- two kids and a husband. My husband and son got food poisoned on the last day of a family vacation. Both were cared for at the local clinic, but they were still unwell. In STI airport, I showed the doctor notes; someone from United Airlanes brought my son a wheelchair. Then, The flight from Newark to Boston, the female flight attendant was speaking about my son's health condition with unkindness to the other male flight attendants- she made sure that they came by to see my kid up close and one of them said: "lucky you, for getting a sick kid, hahaha". I did not find it funny.

United

trip_advisor

['Empathy']

Beware

Beware. We left our home to be at airport 2 hrs before flight. We arrived at airport on time. 10 minutes later we were informed of 2 hour delay. We were stuck at airport with no food or drink other than Starbucks ir Macdonalds. We boarded cramped plane. Sat in uncomfortable seats and then informed we were subject to additional delays. On site supervisor for Frontier was rude and unsympathetic. I rarely wrte negative reviews, but I was warned by other negative reviews and turned a blind eye. Hopefully you won't do the same. If you want to save a couple bucks on Frontier..have at it. But, if you length of vacation and arrival time matters,, avoid this airline like the plague. I for one do not plan to fly Frontier again.

FrontierAirlines

trip_advisor

['Reliability', 'Responsiveness', 'Assurance']

Grand Junction to Las Vegas.... quick and satisfying

This is a great flight, very efficient and I've rarely experienced delays. The staff are generally polite and best of all this is quick and inexpensive. I just wsh they had kept their flight from Montrose.

Allegiant

trip_advisor

['Reliability']

Short trip from SAP to GUA

Flight on a Turbo-Propeller ATR -72 from SAP to GUA with a short stop in Tegucigalpa's Toncontin airport. Airline is most of the occasions on time, recent airplanes, friendly staff and free beverages/snacks.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Pleasantly Surprised

This was my first time flying with Jet Blue. I booked the flight solely because of the price and lack of hidden fees. Living in Atlanta, most people use Delta, but I was budget conscious for this trip. I was pleasantly surprised by the experience with Jet Blue and the quality of the plane. The plane wasn’t super new, but the TV’s worked, there were plugs to charge my devices, no delays, and we got to our destination early... Winning! I will definitely fly with them again.

JetBlue

trip_advisor

['Tangibles']

Always delays Always aircraft issues

Delayed both ways. Agents online, over the phone or in person are no help. Done flying Frontier. Worse aircrafts and service every.

FrontierAirlines

trip_advisor

['Responsiveness']

Terrific airline

We have been travelling with Emirates airline for the last few years because of their connection between Sydney and Madrid. We especially like the free Dubai Connect service if you have a long layover in Dubai. The inflight entertainment is terrific and the special diet low fat meals are really great!

Emirates

trip_advisor

['Tangibles', 'Empathy']

Seats are awful

Everything was great EXCEPT the seats are AWFUL. My ass, which is not lacking in padding, was sore sore sore. so uncomfortable. So they took away an inch or two of leg room and also saved money by using seats from the middle ages. Not looking forward to the 6 hour return flight

Delta

trip_advisor

['Tangibles']

Delta Has Gone to the Dogs

My last flight with Delta was a nightmare but I decided to give some slack. After this debacle I can't ignore their ineptitude in provided some quality. 1st we bought full price 1st class tickets for our dream trip and about 2 weeks out discovered they had changed our return flight to a time that we could not make due to coming from a different island. They did after holding on the phone for an hour refund that portion of the ticket and we repurchased on Hawaiian Airlines. So we get to the airport in plenty of time to find out that our seats have been separated due to Delta changing planes. Once again no communication. Don't even get me started on boarding. Passengers with small children does not include children old enough to have their own roll aboard. Another reason I paid for 1st class was a dreamy thought of us celebrating take off with a glass of champagne. The flight attendants did nothing to acknowledge we were even on the plane. I live in Atlanta so Delta has always been my 1st choice keeping my Medallion level. After these last flights I will change my future flights forever to any other airline I can.

Delta

trip_advisor

['Responsiveness']

Honeymoon totally ruined by emirates! AVOID THIS AIRLINE

We honeymooned January 2023 using emirates holidays. We booked an all inclusive package deal to the Maldives, which was not only a honeymoon but also my husbands 30th. Our holiday cost was £9000. We were delayed leaving Manchester airport by approx 3 hours which would have meant we miss our connecting flight, however, the staff on board informed us our connecting flight was going to be waiting for us at Dubai airport so we would arrive at our honeymoon on time. Upon arriving in Dubai we were advised by airline staff to run to our new gate as they had called final boarding and we would make it. After arriving at the gate the staff informed us we had missed final boarding and wouldn’t allow us onboard… we could see the plane from the window next to us approx 10 second walk away & still had 30 minutes before departure. The staff said under no circumstances would they ever wait for passengers on connecting flights and that we had to return to the gate we had just left our original flight as there was staff waiting for us with new boarding passes… we reluctantly headed back to the gate where the staff were in fact waiting for us with our new boarding passes, 21 hours later. We were advised to wait in a certain part of the airport for another member of staff to meet with us. 3 hours later a member of staff arrived and informed us they will be taking us to a hotel to spend the rest of the time before our next flight. However, our luggage was no longer available so we had to go without. Once again reluctantly we were taken away from the airport to a hotel that can only be described as a covid 19 isolation unit and we’re sent off to a room - that did in fact have people in there. We were then given another room where we found 2 single beds that were sodden with damp, a lovely view of what looked like a prison and a window nailed shut - not the 5* deluxe suite we had booked and paid for.. No toiletries were provided and again, no luggage. We spent 14 hours at the hotel before being taken back to the airport where we waited for our flight. We were exhausted & totally embarrassed that we were wearing clothes that were now 3 days old, hot, sweaty and just totally deflated. We finally arrived at our destination that was perfect throughout, we had a lovely time although bed bound for the first 2 days due to being poorly - assuming from the horrific journey & lack of ventilation in a soaking damp room. Once the holiday was over and left the Maldives we arrived in Dubai once again to be informed of a delay, we had boarded and waited, waited, waited, every 40 minutes or so the pilot came on to apologise & after watching a movie and a half we were given the reason for the delay… we were waiting on passengers a from a connecting flight. This was the final nail in the coffin. We had missed 2 days of our honeymoon, we’re poorly for another 2 days, had no clean clothes for 3 days & were mistreated by 90% of the staff members we came across & now the customer services afterwards. And we have been offered nothing, not a since penny compensation. Absolute disgrace. The richest airline for a reason & I would avoid at all costs moving forward!

Emirates

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Checked Baggage Charge

Recently I flew with jetblue and I paid for a checked baggage weeks after I bought my plane tickets. A few days ago I saw the charge for the checked baggage as pending but now when I check my credit card statement it completely disappeared. Has this happened to anyone before? If so are they just going to charge me later down the road?

JetBlue

reddit

['Responsiveness']

First Class worth every penny for a transatlantic flight!

Service in the first class cabin is marvelous. Almost instant response when you request something. My only ongoing complaint is that the seat that folds flat is too firm. My shoulders hurt after sleeping in the bed. There should be a way to adjust the firmness of the sleeping surface.

Delta

trip_advisor

['Tangibles', 'Responsiveness']

Reconnecting with lost Love.

Hi my name is Steve Dudeck, I recently had the opportunity of meeting some Allegiant Airs employees. They came into the restaurant that I work at. Started off by one girl mentioning she was 14 years older than her boy friend. I made a comment that my girlfriend was 1200 miles away and that I wanted to see her. We had reconnected on face book after 14 plus years. Just then I got a text message from Jan and she was not happy. So now the people that I had no clue worked for Allegiant said "we can make this happen" I was stunned by what happened next.Antonio Rivas hands me his card "you are going to Florida, when you want to leave". Jan and I were still arguing via text I told her I was coming down.She said call me later. Antonio and Leigh hooked me up with discounted tickets there and back. I flew down Christmas eve day flight was half hour early. When walking though the airport I seen her sitting in her car through the window. I started to run to her car she was watching the exit behind her.Then she turned around and saw me she jumped out of the car we held each other tight and kissed. We got in the car and began the best Christmas in 28 years. It was like no time has passed between us. Thank You Antonio and Leigh for helping us get back together.Thank You Allegiant for having such caring employees. I've Loved Jan for over 30 years and I will love her till the end of time. Jan and Steve

Allegiant

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

WORST AIRLINE EVER! DO NOT BOOK WITH THEM!

This is thee WORST airline to fly with. My nightmare with them still isn’t over but let me start from the beginning. My children and I were in San Diego sightseeing. Once it was time to depart, we arrived at the airport (me and 3 children)—(10,5, and 1yr old) on time only for them to delay the trip from 9:17pm to 10:11pm because of a late arrival connecting plane. Then the time went from 10:11 to 10:36 to 11pm until the pilot himself came and told us they were waiting for maintenance to come and fix a broken back door handle on the plane and it wasn’t likely that we would be leaving. But he was able to FLY IN with this broken door handle so I’m confused as to why he couldn’t fly us back out, but okay. After they cancelled the flight, I waited in line for 45mins to be rebooked for another flight that ALSO GOT CANCELLED but with this one, I received NO NOTIFICATION of the flight being cancelled. So for thee second time, my children and I came to the airport for nothing. I waited in line for an HOUR before I was serviced. Let you know, it’s late, my kids are sleepy and getting irritable. I asked them to put my children and I up in a hotel until it was time to depart (8/1/23 @ 625am) for the inconvenience and also because I don’t have the money to stay longer or to keep paying for Ubers back and forth. They refused to do that. They refused to do anything to ease my irritation, no free carry on, no type of compensation, discount, flyer miles, NOTHING. My children and I slept in the airport and are here now. I’ll never fly Frontier ever again in my life!

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Scamming terrible company

Boycote this terible airline terrible rules. They deserve nothing but bankrupty. And hope nothing but the worst

FrontierAirlines

trip_advisor

['Responsiveness']

Missed boarding time

I was sent back to check in by TSA because my date of birth on my boarding pass did not match my drivers license and no one was there! I made it through security by sheer luck after running back and forth to try to find someone to help me and got to the terminal 10 minutes before the plane was scheduled to leave; but the boarding stops 15 minutes prior. Frontier Airlines checked me in! I have only flown twice in my life and now I'm out a lot of money and a vacation. I have never been so angry at a business and felt so defrauded in my life. What kind of company gets to charge for a service, receive payment, and then deny that promised service? It doesn't just say how awful Frontier Airlines is but also how corrupt the entire airlines industry is. I'm livid! I was right f*cking there! I wasn't the only person who ran a little late either!!! F*ck the airlines!

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Great customer service and never an issue with a flight

I fly Frontier all the time and have never had an issue. I've had two flights delayed during bad weather but never had a flight canceled. I recently took a flight out of PHL and had the pleasure of encountering Yvonne and Saffayih at the ticket agent counter. They were AWESOME! The flight was at 8am and we were there very early and they were very upbeat and professional. I learned that Yvonne was retiring in November and I wish her the best of luck. Great job Frontier!!

FrontierAirlines

trip_advisor

['Assurance']

Pathetic

I have been United customer for long time, extremely disappointed how they were handling missed connections and delayed flights. Also handling of post mask (Covid) restrictions, now they do not care and will have sick person with fever sitting with when asked been told they cannot do anything …really you potentially can kill me.

United

trip_advisor

['Responsiveness', 'Assurance']

Worst airline I've ever seen

My father and niece were scheduled to have a flight, they arrived early and checked in via app. While in line to verify If the bags were ok to carry on, there were people being pulled from the line because there were planes boarding for other locations. Then a lady behind us asked the lady if she could skip the line because she had a flight that left in 15 minutes. The manager asked her where she was going and told her she had plenty of time because all of allegiant was using 1 gate and there was a line of planes. So after paying $50 more for a carry on bag, my family arrived to the gate only to be told that the plane already left. It left 20 minutes prior to departure time. They also charge for everything. Need a boarding pass? $5 need to bring a carry on? $50. They would not even refund the $50 for the carry on that was just paid for. On top of that, good luck getting in contact with the 702-505-8888 customer service department

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Jet "gave me the" Blues

First trip in 2-years. Since COVID restrictions have started to be lifted, I decided to visit my son in North Carolina. I wasn't keen with the mask requirement, but was willing to comply. JetBlue's Terminal 5 at LAX was a mess. People everywhere and a long line without any signs. Fortunately, it was the right line to get upstairs to security. Unfortunately, I had TSA PreCheck but had to wait with everyone else to get upstairs. Once upstairs, I was able to slip in to the TSA PreCheck line and zip through security. My flight was delayed a couple of hours and many of the concessions were closed (which seems to be the norm these days). Security as well as JetBlue personnel were friendly. Once we were in the air, the flight was good. Return flight was similar, but RDU had things more under control than LAX (likely due to having much fewer travelers). If you're going to travel, I'd suggest monitoring your flight status on both JetBlue.com as well as FlightAware.com. FlightAware also lets you track the incoming plane (not available from the JetBlue website).

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Subtle changes to my experience after Covid

This trip made me aware of subtle changes- the flight attendants were friendly as always but seemed less relaxed. In the business lounge in Dubai, the breakfast menu was not as varied, and in the shower facilities, one had to request a toothbrush and toothpaste, yet in the past, these were displayed in common areas. Free masks and sanitisers are welcome. However, some staff shied away from asking passengers to keep their masks on once in the air. The post-Covid Emirates is leaner, e.g. gone are some of the freebies. It is still my airline of choice, especially for onboard entertainment; however, the experience has changed.

Emirates

trip_advisor

['Assurance']

worst airline experience ever

This was the worst experience I have had Flying. first of all. the cost of baggage is ridiculous. they charge for a carry-on. the Plane was almost 2 hours late for takeoff. the aircraft is very uncomfortable the seats are terrible. they don't move at all. no drinks/ snacks unless you pay for them. no wifi no music. watch the safety briefing. wait to take off. boring flight. wait to take off. the return flight was canceled for the weather with no rebook. had to buy another flight. then that was late 10 pm that was delayed till 1150pm. sat on tarmac for 50 min. then upon arrival to the Philidelphia airport. they lost the luggage. i am still attempting to get that compensated. customer service is almost nonexistent. after tracking down the phone the average wait time is over an hour only to be told to wait for the correct department. that speaks broken English. and you have to spell out everything. put on hold multiple times, get disconnected have to start from the beginning. I lost my baggage in march 2022 still not resolved in July 2022. every excuse you can imagine has been given. low-cost carrier with low-budget service. Absolutely never use them again. worst flight I have ever been on and I have flown on 18 trips.

FrontierAirlines

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

la mejor opcion para ir a miami

en mi opinion, actualmente la mejor aerolinea para viajar a miami es Avianca porque: 1. los horarios de los vuelos son mejores 2. no te cobran por el equipaje como las demas aerolineas y te permiten la maleta de mano de 10 kg y la maleta de 21 kg - gratis. 3. te dan buena alimentacion durante el vuelo 4. el personal de los counter tanto en honduras como en EEUU es super amable. 5. los vuelos son puntuales. 6. con un poco de paciencia se consiguen vuelos bastante baratos. las demas areolineas tienen siempre tienen inconvenientes como los horarios, cobros extras, personal mal educado.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Travel

Nice and smooth flight. I really was comfortable with my seat selection. Check-in was easy and no long lines. Very pleasant flight.

SpiritAir

trip_advisor

['Tangibles', 'Reliability']

Business travelers: Why Southwest?

I went from flying a few times a year to a few times a quarter. Two of my coworkers refuse to fly anything else, but I just don't get it. There are several things I adamantly dislike. What am I missing? I'm not paying for the flight. Even if I was, it doesn't necessarily make my budget look better since it isn't always the cheapest. Are the rewards on the card amazing or something?

Southwest

reddit

['NA']

Recomendable/muy buena

muy bueno, buen servicio, estupendo avión. La clase bussines de Avianca es excelente, la he experimentado varias veces

Avianca

trip_advisor

['Tangibles', 'Assurance']

Customer service is horrable.

Original flight included bring our infant grandson back from Texas. He's only 3 months old so he would be sitting on our lap. Those plans changed and he wouldn't be flying. I called the delta 800 number to change trip info at 9 am May 10, 2021 and opted for a call back since they said the wait time was about 5 hours. 15 hours later at Midnight on May 11, 2021, I finally received the call back only to be put on hold for another 20 minutes. The representative was not rude but not understanding why I would be upset with his call at almost 1 am. If this is how Delta provides customer service, it will be the last time I fly Delta.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Terrible customer service and policies--just awful

Rigged cancellation policy and terrible customer service. How this airline isn't recognized as a scam is mind-blowing.

FrontierAirlines

trip_advisor

['Responsiveness']

Bad Spirit

This airline sells you an inexpensive ticket and then takes every opportunity to put its hands in your pocket. They charge for seat assignments, luggage, Wi-Fi, and beverages. The only thing they don't charge for is the lavatory. I think soon they'll charge for that too. I had to pay $240 for my luggage to go from Oakland to Las Vegas round trip because it was 6 pounds over the limit. Their staff is rude, uncaring, and unprofessional. The seats in the airplane are smaller than those in all other planes and uncomfortable. There are no pockets for you to place your belongings. The seat doesn't recline, and it's less comfortable than those hard seats at the DMV. Avoid this airline at all costs. In the end, I paid more to travel by this ridiculous airline than by more prestigious ones like Delta

SpiritAir

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

United to Hawaii

United did a good job of getting passengers safely from point to point. The gate agents and cabin crew were friendly. The flight was quite full which is typically the case these days but boarding was smooth. There is, of course, no dining experience in Economy but we were served snacks and drinks and were offered either a cup or the full can if the requested drink came in a can. There are snack boxes available for purchase and there is a reasonable selection these days. Entertainment is available via the United app; just be sure to download it before you board. Good selection of movies and TV available. All in all, a decent flight at a reasonable price.

United

trip_advisor

['Tangibles']

Short flights on Avianca from Lima to Cusco and Juliaca to Lima

Both flights were short (less than 90 minutes) and flew over the Andes Mountains. Both were on A320 aircraft and the seating is typical 3-3 with average pitch and seat width. OK for short flights. Only had drink service on these short flights. Flights were on time and service was OK. These are busy routes and the flights were full. We even got Mileage Plus miles as they are a United partner.

Avianca

trip_advisor

['Responsiveness']

I will always pick Emirates if given a choice

Flying Emirates was a code share with my QANTAS booking and my wife and I were very pleased to fly on this full service airline. Seats comfortable and good leg room, great meals and service. Landed on time on this three leg trip and enjoyed to Madrid and back. Especially liked the A380, what a comfortable aircraft this is. We met some of the flight crew by accident in Madrid just having time off and they are just as nice as on the flight.

Emirates

trip_advisor

['Tangibles', 'Reliability']

Fantastic

As far as I'm concern, Emirates is the only airline on earth. Nothing short of excellence. Even when something's wrong, they're quick to correct it.

Emirates

trip_advisor

['NA']

I'd rather WALK than fly Spirit

The worst airline ever, and that is NOT an exaggeration! My flight got delayed, then delayed even further then canceled then reinstated (after I had just purchased a ticket with Southwest as I had to get home to go to work). No refund or any type of compensation to make amends. I'm pretty reasonable, so I understand that company's have "one-offs" but the same thing happened to 3 other people that I know. Customer service was NOT helpful. I filed a complaint which no one ever followed-up with me on. Bottom line: I'd rather walk, you will get to your destination much faster because Spirit is very unreliable. WARNING: The flights are cheap because the probability that your flight will actually depart/arrive as scheduled is 50/50.

SpiritAir

trip_advisor

['Responsiveness']

Southwest On time every time

One airline I have come to count on is Southwest Airlines. I fly with them probably 2-3 times per month. They have clean aircraft, friendly staff and most importantly they are on time. Thanks Southwest

SouthWest

trip_advisor

['Responsiveness']

TERRIBLE SERVICE / POLICIES NEED AN OVERHAUL

In April I booked (and paid for) flights for my niece and nephew to fly to their father's funeral. There was an error in the booking. When I called to correct it - literally within 10 minutes of the booking - they refused to make the change. They said I could only cancel and get a voucher for a credit. The credit was not the total amount; it was only half. This loss of money was at a very difficult time when every dime mattered as I was about to pay for a funeral. When I spoke with management, their response was basically too bad, so sad. After dealing with that attitude, I then had to book with another airline because the flight we needed was no longer available. You would think they would have some kind of policy in place to help customers during a time of bereavement...or at least be kind. Today, I tried to use the credit. They refused to let me use the credit for a ticket in my name, even though the credit was from a payment on my credit card, and on my Spirit Account. They said the credit had to go to a flight for the people who were named on the original booking that was credited. I am the one flying. Not them. In April I was flying then up for a funeral. The kids don't need a flight now. I do. It is me that needs to fly. Again, too bad, so sad. Spirit then had the audacity to tell me I needed to use the credit by September or lose it. Terrible customer service. I will not deal with this airline again. I do not recommend.

SpiritAir

trip_advisor

['Responsiveness', 'Empathy']

Might as well just toss your money in a garbage can

They make up random 'rules' to take money from you. No matter whether you have done your research and you have everything in order, they will find a way to rip you off

Avianca

trip_advisor

['Assurance']

Buena experiencia.

Todo el viaje de ida y vuelta, transcurrió sin inconvenientes. Se cumplieron los horarios, ahora si, al el personal de abordo le falta más alegría.

Avianca

trip_advisor

['Assurance']

Never a good experience

I’ve flown air canada multiple times now and I have never once had a good experience. Their customer service is absolute trash. It is impossible to contact them. Their 24hr cancellation policy is really only a business hour cancellation policy. They’re continuously late and make no attempt to rectify that. If I can help it I will never fly with them again.

AirCanada

trip_advisor

['Responsiveness', 'Reliability']

Great Service

Thank you JetBlue staff for taking care of my wife on her flight home, and thank you for letting my son see the cockpit! Truly awesome service !! We will continue to use your service for flights in the future!!

JetBlue

trip_advisor

['Assurance']

Used to be good

I've flown Southwest airlines many times in the past, and recently have seen the decline in the airlines. Worst of all, both flights on this just recent trip we delayed an hour or longer. Unable to contact anyone at Southwest with any authority. The delays caused issues with other reservations and returning home in a decent hour prior to work. I will never recommend Southwest to anyone and make them one of my last choices in carriers when choosing to fly. Very poor and extremely disappointed.

SouthWest

trip_advisor

['Reliability', 'Responsiveness']

jet Blue it

The flight cancelation(s), delays and gate switches were horrendous! I had to spend the night in Terminal 1 at JFK with no seating, a $400.a night hotel with no vouchers for my inconvenience or any thing else from jetBlue. Never again! The rudeness of just a few of the employees was unexpected and unprofessional as well as the cavalier attitude for my situation.Also because of a mistake, not by me, a seat change from A Class to C Class was not compensated for.

JetBlue

trip_advisor

['Reliability', 'Responsiveness', 'Assurance']

badddd

I am utterly appalled by the shocking level of service and repeated flight cancellations I experienced with your airline. On June 26, 2023, my flight to Vancouver, Canada, was canceled due to your crew's scheduling disruption. A rescheduled flight was promised but also canceled, leaving me uncertain about my return on July 3. This incompetence and lack of communication are unacceptable. I demand an immediate refund for the ticket price. I am deeply disappointed and vow never to travel with your airline again. I will ensure that others are aware of the disgraceful experience I endured.

United

trip_advisor

['Reliability', 'Responsiveness']

Atlanta is Trouble

Delta really doesn't have it all together. The airport is tough to navigate with the trams, distances and all. This is especially in my case since I needed a wheel chair and of course it was not available in both directions, broken leg, plus knee surgery and all, let alone a recent TIA surgery. Disapponting on their leg. CDG and FLL were much better.

Delta

trip_advisor

['Responsiveness']

Get what you pay for!

So this is the second trip we've used Allegiant for. Out of 4 flight, 3 were delayed, 2 of the delays being mechanical and the third being weather. Despite the planes being relatively new, both of the delays due to mechanical issues seemed to be the same problem...3 months apart. Almost word for word the pilot in both instances said it was an error message in the computer system that needed to be cleared before we could take off. What are the chances? Probably just the standard speal they give for anything that's wrong. Know that the seats are cheap, do not recline, tray table is the size of a paperback novel and you literally have to pay extra for everything!! I'm surprised there isn't a coin slot to use the lav. With that being said the fares are very low most of the time....so like I said, get what you pay for.

Allegiant

trip_advisor

['Tangibles', 'Responsiveness']

Kamloops to Toronto Non Stop

Our family recently flew direct to Toronto. The flight was fast and fun for the 3 grand children. It seemed to have taken very little time. Upon arrival we picked up our car and went Niagra Falls. Great day The return trip was not direct so took longer with a stop over in Vancouver. Our flight to Kamloops was delayed 3 hours so we were a tired bunch when we got home.

AirCanada

trip_advisor

['Reliability']

Is there any way to buy one time MLL passes for a special trip?

My spouse and I are taking our first 'real' vacation to Spain on Wednesday, by that I mean they are military so every 'trip' we've done has been; 1) Flying to a naval base to bring someone home after deployment (Though wow Victoria is a lovely little city) 2) Visiting someone while on deployment. 3) Someone coming home from deployment or for mid/deployment leave. So this is our first trip for 'us' and 'just for fun' not working around military deployments. I was wondering if I could surprise them with by finding a way to get two MLL passes for us before our flight to Spain on Wed. Googled as hard as I about this and it seems most options are expired now? Though my bank sure would love it if I signed up for a $599 credit card to get that. (Considering that later in 2024 once we're settled into the next posting though, the Aeroplan Infinite Privilege have a bunch of neat perks that'd probably justify the card)

AirCanada

reddit

['Responsiveness', 'Assurance']

Great flight to Beijing

My daughter and I enjoyed this long flight, the service was great, lots of water was served. The best part was we had 3 seats to ourselves since the flight was not full. On the way out the plane was old but on the return we had a new aircraft.

United

trip_advisor

['Responsiveness']

Lost my bag, stuck in a completely different state

So I was going from Denver to Atlanta and I had a connection with Houston in the middle. I was in Houston for three hours after our gate got changed(9 minutes before boarding) and then when our entire gate rushed over there they hadn’t even unboarded the plane yet. Anyways I called the Houston airport because when I got to Atlanta I couldn’t find my bag, and the lady at the desk kindly tells me my bag is still in Houston!! And that they would be sending it over on the next flight to Atlanta. Well the frontier at Houston apparently dosent have phone lines so I couldn’t double check that. It has now been four days and I had to buy all new outfits and a prom dress. I guess I’m just mostly worried that if I never get my bag back will I at least get my money?

FrontierAirlines

reddit

['Responsiveness']

Delta - overpriced version of Spirit/United Airlines.

Delta has truly become an absolute nightmare to deal with. We regret getting the American Express delta SkyMiles reserve card. Unbelievably disappointing across the board. What was once considered “top notch” in the world of customer service has become absolute garbage. We’ve always have been willing to pay a premium for premium service but Delta is no different than a Frontier, Spirit, or United Airlines now. Waste of time and money. Especially if you are considering to get the American Express delta skymiles reserve card.

Delta

trip_advisor

['Responsiveness']

Bare Nessessities

Trip itself was OK! Do not expect to talk to a live person on the phone. Do not pay extra for anything as it will mean nothing ie. early boarding. seats are like sitting on a board and they do not recline. Flight left on time from MYR and arrived early at IND. Return flight same thing left on time and arrived on time. Will we fly Allegiant again? Maybe!

Allegiant

trip_advisor

['NA']

Son unos estafadores

Me ofrecieron comprar un nuevo pasaje para Punta Cana y aplicar un waiver en el que teníamos a Aruba, siendo que podría utilizarlo por un año. Lo hicimos, y ahora me entero que no era un año, eran 90 días para utilizarlo y nos hicieron perder muchísimo dinero. Son unos ladrones inescrupulosos y mentirosos. No recomiendo viajar con una aerolínea así, es mejor pagar un poco más y tener seguridad y respeto.

Avianca

trip_advisor

['Assurance']

Very average

Nothing special like before. Not really a huge choice of menus if veggie. Not provided with boiled sweets on take off and landing.

Emirates

trip_advisor

['NA']

Stealing your money

Booked a trip for 2 from Toronto to Las Vegas. Air Canada changed the flight to an alternate day, and then cancelled the flight entirely. Refused to refund the money even though they didn't provide any flights. Customer service was terrible. Do NOT book with them. They continue to accept bookings for flights they have no intention of offering and they will keep your money.

AirCanada

trip_advisor

['Responsiveness']

Victor Marx Video. United discriminates. I will not fly united again. I’m a flight attendant, how he was treated unjust.

I have personally seen United airlines flight attendants get away with way too much. I am a flight attendant myself, and I’m very disappointed with how they treat American citizens. Shame on you guys for treating me poorly on my flight due to my Trump key chain. Now I see online it’s happens all the time. Poor victor Marx family. He has photos to prove that he had his mask the same way as the captain

United

trip_advisor

['Assurance']

First Class travel on Emirates Hard to beat

As a frequent business class traveller, I have always been impressed by Emirates service and the layout of their planes (albeit fior a big bloke like me even business class chairs can be a little small compared to other airlines). But the experince with the very rare flights I take in first class are a whole new world. Firstly, the roll out chair to bed is exquisite. Its wide, very flat and with the very thick matress its very comfortable. The open menu, high quality bar and every detail from the snack basket to the headphones to the exceptional service make it worth the cost of a ticket. Definitely should be on all frequent flyers bucket list.

Emirates

trip_advisor

['Responsiveness', 'Assurance']

Best airline ever

I travel a lot usually on united airlines in my opinion it is the best airline in the world because it has a lot of space and can be very comfortable in business class for long flights. If you are going on any flight I definitely recommend United every single time because it is the best airline ever. No airline can beat it.

United

trip_advisor

['Tangibles']

Luv Southwest!

We fly Southwest all the time and have always been happy with it! We like their attitude during the flight!

SouthWest

trip_advisor

['Assurance']

Plane broken? No problem. Just don't let customers know.

Booked an Air New Zealand flight (more about how bad Air New Zealand is in another review) from Portland to Auckland. First leg operated by Air Canada to Vancouver. As we were leaving home for airport, we got a message that AC flight was delayed an hour. Made our 2 hour connection time even tighter, what with clearing customs and immigration in Vancouver. Still, doable. Got to airport and told by AC people "no problem making connection". Went to gate (took about 10 minutes) only to be recalled to check-in desk and told flight was delayed further. They had already re-booked us to Auckland via SFO with Alaska (and even shorter connection time in SFO). Asked if we could get new boarding passes on ANZ from SFO to AKL. AC washed their hands of us and told us to "go to Alaska check in and they'll handle it. Got to Alaska desk where they gave us boarding passes to SFO but non to AKL. Told us to check in at SFO for AKL boarding passes. Called ANZ and talked to extremely unhelpful agent who had no solution. We held "economy plus" passes on original YVR to AKL flight, but ANZ refused to honor on SFO flight. Bottom line: ANZ dropped us like a hot potato because they said it was Air Canada's fault even though we booked entire flight thru Air New Zealand. Air Canada's flight apparently never took off because of a broken airplane - something they probably knew well before we left for airport. Lesson: dion't fly Air Canada and Air New Zealand. They have no regard for customers and are dysfunctional when it comes to helping passengers out of a jam. No kidding. No lie.

AirCanada

trip_advisor

['Responsiveness']

Old plane

Small, older plane but not a long flight fortunately. Business seating is of economy standard on most airlines

AirCanada

trip_advisor

['Tangibles']

Yes, please! 💫✈️

We travel a lot. We love to travel. And when we do, we want to have a really enjoyable experience. We always have that when we fly with Emirates! So, yes the flight schedule from Copenhagen to Dubai (and return) is not that great. You arrive at might night in Dubai and and Emirates flight to Denmark is very early in the morning. Basically you miss two days in the sun when traveling to Dubai. But, for us the vacation begins when we’re boarding an aircraft. We prefer to select our seats in advance because we’re “picky” about seats. The A380 aircraft has an upper deck. A lot less people means a lot less noise. We always choose the twin seats. And here is why, no “neighbor” and most important...the window seat has its own compartment next to the seat below the window. I love that! It’s big enough for a normal size handbag, magazines, a hat and a blanket. The absolute best part is that no one else can use it, it’s all yours! Another reason to why we give Emirates our best recommendation is of course the service provided by the always helpful and smiling nice staff, the meals and the fact that we can bring a 30 kilo suitcase each. Can’t wait to our next flight with Emirates💫

Emirates

trip_advisor

['Tangibles', 'Assurance']

Fare question

I priced my itinerary on Google Flights. Originating out of EWR and returning to EWR. Why is the United price so high compared to Lufthansa or SWISS. Do I get PQP if I book thru Lufthansa or SWISS? EWR to BOM on Business. Any help is much appreciated. URL

UnitedAir

reddit

['Responsiveness']

Off to Juneau

United was great until we got to Seattle. Somehow our one suitcase was not delivered when we were. It came a few hours later to our hotel.

United

trip_advisor

['Reliability']

Red-eye ending to a Maui vacation

The plan--and the reality--of escaping the Midwest in February were great; the flights not so much. Outgoing, a weather delay at O'Hare forced an overnight in Schaumberg, and we could find no return flights that weren't red-eyes--leaving Maui about 5PM and arriving in Chicago about 5AM. Especially on a two-aisle widebody, overnight in coach is never fun. Flight attendants did what they could, and we got a thin blanket, but the eats were spartan, the seats narrow, the legroom short, and the bathrooms crowded. Even with an Ambien, the night was painful and long. My best advice is to save up and splurge on first class--or business class if you can find it.

United

trip_advisor

['Tangibles']

Elite Member Treated Horrible

I have been using frontier for a while today I just got a bad review I treated rood by a flight attendant name Frankie.. There was empty space in the bag cabinet ask me to put father down I said I will like to keep my bag close to me and proceed to put in cabinet. Then he moves my bag father down.. I am elite member with frontier never had a problem until today..

FrontierAirlines

trip_advisor

['Responsiveness']

Travel in Peru

Fairly basic airline, had a two hour flight from Paraguay to Lima and then a second flight from Peru to Cuso. Nice that they serve you a drink (no alcohol just juices) on a short flight. We were lucky flights were on time and we Star Alliance members to appreciate the points.

Avianca

trip_advisor

['Responsiveness']

Frontier is Horrible

Horrible service flight was delayed and baggage was delayed over an hour .I would never recommend this airline .pay more and go on a different airline

FrontierAirlines

trip_advisor

['Responsiveness']

Lost luggage

My suitcase never arrived at DCA from JFK. When I went through customs after my flight from Venice, I picked up my suitcase and then re-checked it with Delta for DCA. When following up two days later, the baggage agent tried to tell me that it was still in Venice. I told her that I picked it up in NY and gave to Delta. The suitcase had a label for DCA. I’m really disappointed with the lack of communication from the airline and the quality of the baggage service agents. I’m hoping that I eventually get my suitcase, but I’m not optimistic. I’m a 1k flier with United and was trying out Delta for a change. Needless to say, I’ll be sticking with United.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Sitting on the tarmac

We arrived on time in Pensacola only to sit on the tarmac waiting for a plane to leave the gate we were to depart from the plane The pilot tried to contact the ground, no one picked up. The pilot had to go line to find out when the plane was scheduled to leave our gate. We ended up sitting on the tarmac for over an hour. First and last time I fly spirit.

SpiritAir

trip_advisor

['Responsiveness']

Frequent Southwest traveler.. until 2021

I have been flying and committed to Southwest Airlines; unless unavailable. In the last few months of 2021 this is a few things I had to get through (while traveling with an infant). 10min before our scheduled flight to O’hare from Austin, Southwest canceled and rerouted us from Austin to Dallas. This added 4hours, and an unplanned stop, to the entire trip. Not to mention; the first flight to Dallas was completely full and I had to run 4 gates down with a baby and a stroller, plus luggage. We were flying from O’hare to Austin the flight got delayed 3 hours due to an oil leak from the plane. This experience was understood but annoying. Flying out of Chicago there was an over hour long line to simply check into our flights. This isn’t completely the airlines fault but there were only 3 workers checking flyers in. They even let a couple of guys cut in line ahead of my daughter and I.. These aren’t the worst or best experiences I’ve had with the airline in over 10years but I definitely plan to take my business elsewhere. Bonus: fly with no booze . it’s not worth is

SouthWest

trip_advisor

['Reliability', 'Responsiveness']

Wrong seats

We paid for Economy Plus seats for our leg from Denver to Cancun for our honeymoon and they told us there were not any seats available for us. So we had to sit in regular cramped seats for our longest leg of our trip. On the way back from Cancun to Denver they told us that we would have to sit in separate seats, not acceptable. My husband did explain to the gate desk that his wife has anxiety flying and it would be in there best interest to make sure we sit together in the economy plus seats that we have paid for. They did make arrangements to have us sit together. We will not choose to fly United again for there service on seating was unacceptable. Also on other airlines when you book a higher class ticket food and drinks are included. The crew did not listen to our requests when we asked for an additional drinks.

United

trip_advisor

['Responsiveness', 'Assurance']

Profits over people

We scheduled a fight with Frontier for March 2020. Due to the pandemic we had to cacel. While other airlines were giving a one-year travel credit Frontier was offering 90 days. We are frustrated and disappointed but worked within their policies. We jumped through their hoops,planned an entirely new trip and rescheduled our flight within their 90 day time frame, during a global pandemic mind you. Then they cancel our flight 60 days before we leave and refuse to refund our money! Now we have to pay more money to schedule a new flight to get to our destination. We will never use this company again!

FrontierAirlines

trip_advisor

['Reliability', 'Responsiveness']

Dependable

Swa is my preferred airline. I like the free checked luggage. Friendly staff and usually on time. Great rewards.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

737-800 roomier and newer

Flew from Tampa to Scottsdale then two days later to Dallas and then two days later back to Tampa. Love Southwest. Not so fond of the 737-700 series, it’s older and tighter but love the crews. My flights were on time or early. Cabin service was pleasant and attentive. All flights were completely full. The personal air flow in the 737-800 feels less forceful than in the 737-700. Luckily, the recently grounded 737-MAX8 is a small part of the fleet and not flying yet. Better leg room in the 800 series. Big thanks to the Pilot flying back to Tampa. Dodged storms left and right. A little turbulent but not as bad as I expected. Flying them again in July for three flights!

SouthWest

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

On time flight

Allegiant Air out of Springfield MO is a convenient way to get to Phoenix without going to KC. Flights are usually on time and staff is friendly. Somewhat cheaper than Southwest out of KC, but gets close to the same with add-ons.

Allegiant

trip_advisor

['Reliability', 'Responsiveness']

Not a reliable airline.

My flight was cancelled 8 days prior to departure with no reason and no other flights available. Now my vacation is ruined.

FrontierAirlines

trip_advisor

['Reliability']

Bussiness as Usual

What a surprise to the phone in my shirt pocket rang and business could go on as usual while I was travelling thousands of feet above sea level. Of course the caller was just as shocked when I told him where I am taking his call The refreshments were tasty and sufficient which made the trip so pleasant. Listening to the music on the entertainment channel of ICE made the time fly as well. Grouping the music music is a good idea and makes it much easier to find the preferable choice

Emirates

trip_advisor

['Tangibles']

Never again, Jetblue.

During the multi-airline NYC meltdown of the 2023 4th of July Weekend, Jetblue cancelled the flight 8 hours before departure, in what appeared to be perfectly fine weather all day on New York and at our destination, and was only able to offer a flight 3 days later for rebooking, thus stranding my wife, my 2 young kids and me in New York. They refused to rebook us on other airlines. It was a nightmare trying to find out information about whether we would be compensated for the resulting expenses of being stranded, despite speaking to in-airport personnel (we were connecting so already at the airport) and via the app, and ultimately they were only willing to tell us that we had to wait 7 days to learn if the cancellation was due to controllable reasons or not. 14 days later after multiple hours dealing with customer service, after being repeatedly "informed" that our flight had not been cancelled at all, then, when confronted with proof, that we had cancelled it, before finally conceding that Jetblue had indeed cancelled the flight. We were then informed that the cancellation was due to weather, and that we would not receive any compensation for the resulting expenses (a 1 way car rental and gas/tolls for a 10 hour drive), and that, because we had changed our original booking to a different flight the same day a month prior to departure, we would only be offered a jetblue travel credit for the cost of the cancelled flight, not a refund. Jetblue has the worst customer service of any business I have ever encountered , and I cannot fathom ever choosing to fly them for my business or personal travel ever again.

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Average Airline now

Emirates has become just another airline and not what it used to be. In some cases, they act like budget airlines too. 1. The check-in luggage allowance is shrinking. It's 25kg now as against 30 to 35kgs in the past. 2. The hand carry get weighed and heavily scrutinised. 3. You can't carry a compact laptop-backpack on top of your hand carry luggage. That was allowed before. 4. The staff at the check-in counter was inexperienced. She didn't know how to tag the check-in bags with stickers and took a lot of time. 5. A couple of air hostess staff had a condescending air about them. They would ignore you. I have seen this in my previous few flights as well. 6. No drinks trolley was circulated. In the past drinks trolley would circulate atleast twice on this 7.5 hours flight. 7. The food was haphazardly served. As a family of 4, the 2 kids got served first, then one of the adults got served after 15 minutes and then the last adult got served after 1 hour. Very unprofessional. Left us waiting. 8. Emirates wont let you change your seat when you are on board and the aircraft has taken off. I tried to move to a vacant seat with more legroom (and loads of them were empty) and was asked to return to my original seat as I hadn't paid or the leg space upgrade. This was when I travelled with them in May 2023. To summarize, Emirates is just a regular airline that takes off and lands on time and is trying to cut corners to save costs. Their ticket prices should reflect that. I had a similar experience with Gulf air and that didn't irk me because I payed significantly less for that air travel.

Emirates

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

Seaman lounge

Everything is perfect .But in Dubai they should have seaman lounge for free like in Qatar Airways in doha.

Emirates

trip_advisor

['NA']

Great services

Very good service. Nice selection of red and white wine. Choice of main meal. Food was ok but nothing exceptional I saw better. We got our luggage very rapidly, that rare in Montreal.

AirCanada

trip_advisor

['Responsiveness']

Dusseldorf to home

The check-in at Dusseldorf airport was chaotic, long lines and ground staff telling passengers to change queues, in our case to the wrong line.We realised this ourselves after several minutes, then we had to go back to the end of the correct line again!! We speak German so there was no problem understanding instructions. The flight was comfortable and service good to Dubai despite it being almost full. Similarly the flight to Melbourne was full. The economy seats are fairly comfortable and it's possible to nap. The aircraft was an A380 airbus.

Emirates

trip_advisor

['Responsiveness']

Do not fly with delta!

If you have any other choice do not fly with delta. They lack the necessary equipment to deice their own planes my flight was delayed 6 hours because they did not have B enough machines. Please don’t fly with delta I bet you all.

Delta

trip_advisor

['Responsiveness']

The most arrogant leader onboard

What could be one of the best flights and the 1st pleasant experience of the year was turned into a bitter experience , I have witnessed the same attitude and behavior in an EMIRATES flight before and yet again a member of the crew team ended up being a disappointment. The staff was rude and not bothered about any of the requests made by a couple of senior citizens , I understand she was working on NYE but considering that we all chose to travel keeping our plans aside she she could have made this a pleasurable journey but ruined it for many , I hope the other asile and front row members take the time to write about her because a crew member named Panida was the least helpful and rude member ever . When asked for a blanket she told us that she will get back and did not , when we caught her passing by us we asked again and requested for a drink and she said the bar was shut even though we had 2 hours to land and all we asked was for a cold beverage . She was even loud and rude to the crew members and didn't sport a smile . I cant believe we pay $1k for an experience and get this on the 1st day of the year . Panida was either just being a snob or having a bad day and ruined it for almost 8 seats around me. I usually almost never notice a crew members name but made sure I got it right this time ... YOUR CREW NEED TO LEARN TO SMILE AND DO THEIR JOB RIGHT (BE NICE TO CUSTOMERS)

Emirates

trip_advisor

['Assurance']

Excellent as expected

Excellency has become synonymous with Emirates. I feel you get what you pay for and in terms of delivery they do exceptionally well. Service, food, on-board entertainment, check-in process and being on time, for the long haul flights are all from the top drawer.

Emirates

trip_advisor

['Tangibles', 'Assurance']

Excellent hostesses on two completely filled flights

Pleasant experience on a crowded, hours long flight. Our hostess was gracious and super efficient. Qualities not in abundance want supply these days.

SouthWest

trip_advisor

['Assurance']

Always loved frying with emirates but this time it was only average

Was just average the food was appalling even though we had paid a premium to have extra legroom. It did not feel as good as I remember.

Emirates

trip_advisor

['Tangibles']

Flight from Guatemala City to Atlanta

The flight was fine, arrived on time. The crew did a very good job, no issues. Flight attendants are typically very good.

Delta

trip_advisor

['NA']

Allegiance air

Love this airline. Recommend highly only fault I had with it was the charge for checked luggage other than that I love it. Very dependable on time everyone super nicei would recommend this airline to anyone. Very reasonable price on flight

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Ticketing Supervisor Rico in Nashville

Wife and I had two carry-on bags, the same size as virtually everyone else on this flight, but were flagged because we supposedly had 4 bags. My wife had a handbag, Paid for seat assignment in both directions due to prior bad experience in getting seats together at airport. At boarding a small man named Rico, who is reportedly a supervisor, bluntly ordered us back to pay $50 each for the carry-ons, and advised me that if I protested, I would be barred from the flight. This is gangster like behavior, and if used regularly, could be subject to a Racketeer Influenced Corrupt Organization (RICO) investigation.

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Updates are great!

We traveled Economy so we did expect the small legroom and slightly uncomfortable seats. What we didn't expect was the great customer service or the Houston United terminal with his tech chargers and great seating. The Flagstaff, AZ airport staff were exceptional!

United

trip_advisor

['Assurance']

The Entire Operation Is A Joke Front to Back

Last October I injured my back and was unable to fly. I contacted Frontier and they said they would issue a credit to rebook at a different time. Over 5 months later, I finally received my credit but only had 90 days to use. Since Frontier only allows you to book so far out, I waited until the 90 days were almost up to use it. However, the credit “could not be applied”. So, I contacted Frontier again (via email as this was our only correspondence thus far) asking to reinstate the credit before it expired. No such luck. The credit expired. So I contacted them via chat and they explained had i contacted via chat previously this would not be an issue. However the credit cannot be reinstated because it just can’t be. It’s also my fault for not contacting them via chat. Nothing in our correspondence says “contact us via chat if problems occur”. This is, by far, the worst airline customer service I have ever dealt with. Over 5 months to respond and then they only give you 90 days?? And if you don’t contact them via chat within 90 days, you’re just screwed?? It’s a wonder this airline is still in operation. Customer service is a zero and the few times I had the unfortunate experience flying with them were a nightmare too. Step up or get out of the game. You’re a joke.

FrontierAirlines

trip_advisor

['Responsiveness']

Appalling food and poor service

Travelled with Air Canada 11th June to Calgary. Pasta meal had three hairs in it all at least 6 nches long. Food tasteless. 2 hours before landing we were given a hot chicken pastry which was reconstituted chicken and tasted dreadful. For 4 hours mid flight no steward offered anyone water and when hot drinks were offered I was told only tea or coffee with milk. As I am lactose intolerant I asked what substitutes you have for milk and was told none. When I asked for a herbal tea instead I was told they had none. The air steward said I could have one of her green tea bags but it would cost me extra. We travelled in a group of 40 people and everyone we spoke to who between us had flown to most of the planet agreed that this was the worst in flight meal we had ever had. Country great and loving the scenery but AC you need to up your game big time as there was nothing to recommend about your company.

AirCanada

trip_advisor

['Assurance']

Lazy workers

I’m not sure if it was DIA, but we landed on the tarmac and it took thirty minutes to drive the plane to the gate, 10 minutes to start getting off the plane. Then we were relieved and ready to head home, it was 12;00 am. But then we had to wait another thirty minutes at the baggage claim for our bags to even start showing up.

FrontierAirlines

trip_advisor

['Responsiveness']

Excellent Flight

I splurged for a last minute upgrade. Unfortunately, my extra $900.00 US did not entitle me to have access to the business class lounge in Dubai. That didn’t seem reasonable as I had just added nearly 1 thousand dollars to an already costly flight. But the flight itself was good and the service was careful, polished, and enjoyable. The food was quite good (for airline food). The seats and lounge area were comfortable. I’m glad I upgraded, but I’d never pay full fare for business class. Economy plus $900 was more than enough. If you can get a good price, do take it. But full fare? Save your money for comforts on the ground.

Emirates

trip_advisor

['Assurance']

Once again, no luggage on arrival

Flew from Charlotte, NC thru Newark. There were issues in Newark with our gate assignment so we sat in United lot for over 30minutes waiting for our gate to open up and then there was no ground crew to guide us in. Another wait. Consequently our bags were left in Newark. We then flew to St. Maarten and we're switched over to Winair. We were unaware our bags were not with us and not transferred. When we arrived in Curacao we were told our bags were in St. Maarten and would arrive the next morning. I checked my United app and learned they never left Newark. After 2 hours on phone with United baggage control in India we have no resolution and United says they are not able to do anything until Winair contacts them. Our "form" that Winair filled out was a scratch paper with bag numbers and our name. Nothing formal, no case number given. Will be at least three days before my dive year and clothing arrives. Never United!

United

trip_advisor

['Reliability']

Mosiac membership is an added bonus

We used to fly private to Naples, Fl, for many years as there were a few poor airlines that we didn't care for and we didn't want to leave from JFK or LaGuardia. Then, thankfully JB received a Ft Myers slot a few years ago and while we still fly privately occasionally, we have cut back significantly and 95% of the time, we fly JB to Ft Myers. As a Mosiac member, we board early, have our own dedicated phone line and should there be weather or mechanical issues, they help out like you are traveling privately. Just a pleasure.

JetBlue

trip_advisor

['Assurance']

air canada needs to upgrade.

i ride everytime with air canada through aeroplan points. i just noted and cant help compare to other planes, air canada needs to upgrade: planes (inner body, services with food (short flight needs to have even snacks like other air courier).

AirCanada

trip_advisor

['Tangibles']

Why pay more for business class?

Next time Emirates offer me the opportunity to bid for a Business Class seat, I'll be bidding! I've travelled cattle class and "survived" give or take a few days and quite a few of physio visits for about 15 years , but now the dollars against the experience is going to be a whole different equation. I got to do Brisbane to London and return in business class because my husband (20 years older than me) suffered some vertebrae fractures and needed flat bed. I've never been a calm flyer but Business Class with ICE made the trip almost not flying and certainly not trapped in a cigar tube. Access to the business class lounges meant the wait was less "shopping centre crowded' and afforded some rather lovely munchies and drinkies and I'm not sure how easy it will be to duck back to cattle class from now on- but the more I want to travel and how far the dollars will stretch will be the decider. Happy to go cattle class domestically but I just might have to limit the destinations and enjoy the comfort of inter continental flying in Business. The Emirates experience in Business Class makes the journey part of the enjoyment of the travel and no longer the hard slog of getting between point A and point B. Every one of their staff has made us feel as though we were the most special travellers they have ever been able to serve. We all get a bit tired and crotchety when we travel half the world but it was hard to find anything to complain about with Emirates. Give it a go!

Emirates

trip_advisor

['NA']

Adjusted return flight and

Easy to change flight only cost $100 to fly on a day earlier. Excellent! Flights were all on time:) Came back and 50 mile an hour weather in Dakota pilot landed at perfectly

Delta

trip_advisor

['Responsiveness']