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Pésimo servicio

Vuelo de 9 hs, los asientos no se reclinan, sumamente incomodos. Durante el vuelo no te sirven ni alimento ni bebidas.

Avianca

trip_advisor

['Tangibles']

Another good flight with Southwest

We left Montego Bay Jamaica a little ahead of our 11.30 flight to Ft. Lauderdale. The flight was only about 3/4 full so there was empty seats. The connection to Jacksonville was also partially full and arrived early also. Always enjoy this airline do to scheduling and pricing. Recommend!

SouthWest

trip_advisor

['Reliability']

A comfortable flight

It was a smooth journey. The flight attendants did all they could to ensure our comfort. Food and drinks were in abundance. We had blankets to rest during the long trip.

Delta

trip_advisor

['Assurance']

Be careful!!!!!!

This airline works a ticket price based on letters xs,x,m,x and xl…..they will give you the cheapest tickets “xs” luring you into get it for the price. However this selection won’t allow you to carry any luggage. Be careful if you select this option because if you end up needing to purchasing any luggage they will end up being the most expensive luggage you will ever pay for. Well above any price you’d pay in any other airline . Making your airline ticket price well more expensive than you were hoping for. It’s a total rip off. However, if you ever need to travel with this airline make sure you select “m” as your ticket price selection. This selection in the end if you ever need to carry luggage will be cheaper than “xs”. Just to be clear I paid 500 dollars “xs” plane ticket and 400 for two pieces of luggage.

Avianca

trip_advisor

['Assurance']

As good as it gets.

Flew today from Boston to Nashville and was totally surprised by the fact that even though there were so many more people traveling then usual the flight was on time, ahead of schedule, landed early and the whole experience including baggage pickup at the carousel was probably one of the best I've had in 40 years of flights. The people at check in, the gate, stewardesses, pilots were all helpful, pleasant and just happy to be there.

JetBlue

trip_advisor

['Reliability', 'Assurance']

Pleasantly surprised by the service.

It was my 1st experience flying with JetBlue, but it won't be my last. I fly a lot, former airline employee for an international carrier that has premiere service, so I rarely have high expectations for local carriers when I have a low fare ticket. I am just usually grateful that I am no longer standby. However JetBlue's aircraft was very nice, well maintained, flight staff was professional, and the free snacks and beverages were a good choice.

JetBlue

trip_advisor

['Assurance']

Gotta Love Delta

We bought tickets to Aruba back in June. We were set to go the last weekend of January but decided on Saturday that we could not make the trip. Called Delta that afternoon to cancel. We had has a few schedule changes over the last few months but nothing to severe. When we called the agent said they would just refund me the money and not issue a credit. We received the credit back on my CC today, 4 days later. Thank you Delta. Just another reason I fly you almost exclusively. Great Service!!!

Delta

trip_advisor

['Responsiveness']

Service

This airline is diferent fron any other domestic or international one. They really take care of their passengers, even in economy.

Emirates

trip_advisor

['Assurance']

Great Flight

It is definitely not first rate, but for the money, this can't be beat. The attendants are always upbeat and friendly. I fly Southwest whenever possible and have never had a bad experience.

SouthWest

trip_advisor

['Assurance']

On time but food needs to be “First class”

Flew 3 sectors on delta /delta connection 1st sector 757/200 Tampa /Atlanta food was pathetic for 1st class nuts and nibbles 2nd Atlanta/salt lake city 757/300 served lunch which you only had 2 choices/ no menus in first class just told what you could have ?????? Very poor for 1st class 3 sector EBR175 ,was just nuts and nibbles and No TV in first class ( this was a delta connection plane) when you pay triple the price for up front then you expect a very high standard,even premium economy on Singapore airlines is better value /service and food

Delta

trip_advisor

['Responsiveness']

Delta really sucks

Smallest seating space ever. I'm average size (6' 180lb) and my knees are pressed into the seat in front of me and my shoulders are wider than the seat infringing on my neighbor's seat. Worst airline for sure.

Delta

trip_advisor

['Tangibles']

Great flight

The gate staff is friendly and very helpful. The crew on the airplane are funny, nice and very professional. The best part is that we left ON TIME and ARRIVED EARLY, that’s my kind of direct flight!

FrontierAirlines

trip_advisor

['Responsiveness']

Great company

This is a great company to fly with. Of all the domestic companies in the United States this is the best. I had a great experience. Although they don't feed you they still provide drinks and plenty of munchies that you can actually served yourself if you are hungry. I just wish they provide blankets to the economy class. I as very cold in the plane both eays flying from L.A. to JFK and back.

JetBlue

trip_advisor

['NA']

First Class Airline

The service in Business/First class was incredible, from the VIP lounge to the lower fees for surfboards. The flight attendants did a wonderful job.

Avianca

trip_advisor

['Responsiveness']

Recomend

I am glad that i choose Spirit Airlines because the service was great. The staff was friendly, clean seats, and not overbooked during the pandemic.

SpiritAir

trip_advisor

['Assurance']

Smooth flying

Wasn't overly looking forward to a fairly long flight in economy altho I had bought an extra legroom seat. Well I shouldn't have worried. As usual Emirates were superb .. staff are charming, toilets kept clean and I was as comfortable as can be expected!! I expect my return trip to be just as good. Well done Emirates

Emirates

trip_advisor

['Tangibles', 'Assurance']

never disappointed with jetblue

have been traveling jetblue for a few years, especially to st.maarten. They are very accomodating to children and people that need wheelchair assistance. They rush you thru customs and assist you on and off the plane and help with luggage

JetBlue

trip_advisor

['Assurance']

Flight EK148 EK 147 AMS DUB

As always very good service! We always choose Emirates. You will never complain for it. The staff is great on board, food and drinks ok. And we were always ont time! No stress, no worries.

Emirates

trip_advisor

['Responsiveness', 'Assurance']

Customer service sucks

I just bought a ticket for $575 and now I wanna make a change for a different that cost the same amount on their website but they want me to pay $87. The only reason I’m traveling with them is because my husband already bought his ticket but it’ll be the last time. I never have that problem with American and their customer service sucks. This guy Alex doesn’t know how to keep his voice down.

JetBlue

trip_advisor

['NA']

Rude flight attendants

My pre-trip experience was great. Check-in for my international flight was done electronically, in a simple and easy way. I received an email with an offer to select my breakfast option (business class). Email provided description of the options. I selected and received a confirmation email. When the time came to distribute breakfast, the flight attendant offered me to select out of two options that had nothing to do with my initial choice. When I mentioned that I made a pre-flight selection, she became irritated, and said that she does not have my order. When I had audacity to ask her what that means – (1) my order was not registered with United app, (2) my order was not delivered by the airline catering company, or (3) my order was canceled, flight attendant became more irritated and ruder. I decided not to ask more questions about the problem with the order. Since I have some dietary restrictions, I asked what is included in the offered breakfast. It was another wrong question on my side. Response was rude and swift – “I don’t know. Will you eat or not?”. She was rude not only to me and made this flight unpleasant. It is not my first experience with rudeness on UA flights. I know that UA does nothing about that. But I am still curious why the airline offers a choice of food, if they are not delivering it, and don’t even ask flight attendants to apologize if these choices are ignored.

United

trip_advisor

['Responsiveness', 'Assurance']

CHARGED us for a flight THEY were late getting us to, and sent us to the wrong airport 6 hours later. No accountability

Missed our connecting flight due to a delay in the first flight being delayed, but they say it came in on time. Any time there is going to be a delay you could say it came in on time if you change the previous flights departure time to later, which ours did TWICE. The last time only a couple of hours before we left, so had no chance to change it. No one will help because they say the plane was on time. IT WAS NOT ON TIME according to the schedule that was supposed to come in an hour earlier. THEN YOU CHARGED US $75 EACH to put us on a flight to LAX instead of Ont where we had paid more to go to since we have no way to get home from LAX. THEN that flight to LAX broke down and we ended up waiting 6 hours in all for a new plane to take us to LAX where we didn't want to be in the first place. We got in at 3:30am, and had no way to get home. Finally got an Uber home for over a hundred dollars. Had no food, they gave us vouchers for twelve dollars, but all the stores closed at 10:00, and we were given the voucher at 10:15 so there was nothing to eat either, and nothing was offered free on the delayed flight once we got on. It was a nightmare, and all we are offered is a $75 credit for a future Jetblue flight, which will never happen. They keep saying the plane was on time, but only because the flight was changed twice, once at the last minute, then we were told to go to the wrong gate, which was also printed on our ticket. When we ran there the gate had been changed to gate sixteen at the other end of the airport. We made it -just barely, we are in our late 70's and nearly died trying to get there, but although the plane was still there, they would not let us on. THEN proceeded to charge us $75 each to change the ticket to go to LA where we did not want to go, and shouldn't have had to go if the first flight had left on time. All the agents say is that the plane came in on time and it was our fault for purchasing this flight with not enough time. It was the flight Jetblue gave to our credit card travel to sell to us, and had the times not been changed twice it would have been fine. There is no help or no one who seems to think that this is totally wrong on all counts and we will never trust Jetblue again. Waiting 6 hours in the airport was horrible, and nothing offered until after all the food places closed. Before that we were afraid to leave the area in case they called us to board, which they did do, but after standing on the jetway for 25 minutes they told us to go sit down again because the plane was not ready. Then just to add to the misery, our luggage was at Ont and was only available to be picked up between 9:00pm and eleven pm. We are old and can't drive at night and had no way to get it.

JetBlue

trip_advisor

['Responsiveness']

Never a problem

We love JetBlue. Never a problem and we travel with a handicapped daughter and companion/service dog. Never a problem with her equipment or the dog. Very friendly people.

JetBlue

trip_advisor

['Assurance']

Unpleasant Return Home

I flew Emirates from SA to Bali via Dubai (obviously) & I have to say my flight was great! Food & service was amazing. On the flight from Bali I honestly don't know if it was just a bad day for 2 hostess's whom I tried to get assistance from because I got the opposite.I had asked the one hostess for a glass of wine, after about 20min and seeing her going up and down the aisle without even looking my way I saw it best to stop her when she went past again and asked her whether my request was being attended to or perhaps what I ordered was finished. She replied to me by saying she may have forgotten about me and will attend to me shortly. Another 20min passes by and a different hostess happened to pass by and I asked again for a glass of wine. About 10min later i get the glass of wine from the first initial hostess,seconds after getting the drink it spilled all over me. I probably pressed that button for assistance about 10 times before the hostess came by looking very annoyed and I asked her if there's a towel or anything that can help to dry myself up. She brought me about 4 sheets of tissue assuming she expects me to somehow dry my dress up with,the couple sitting next to me was shocked. I decided to go to the toilet. I got in and took off my dress & rinse it by the basin hoping to get the smell off. I went back to my seat with a wet dress & alot of disappointment. I did not ask for anything else the rest of the flight to Dubai. I didn't understand if I was singled out or why

Emirates

trip_advisor

['Responsiveness', 'Assurance']

United Doesn't Honor Reimbursement... It's Been 10+ Months

This is a review of United's costumer service, baggage handeling, and claims department. We traveled from Copenhagen to Dallas in December and our bags were lost; we eventually got our bags back 6 days later. But before then, we had to purchase clothing, winter coats, toiletries, a suitcase, etc that amounted to over $1200 between the two of us. I submitted the claim in early January and was told we would receive the reimbursement within 30-60 business days. Nothing came until late May (1.5 months late) AND they made an error. We only received $180 because United didn't transfer the correct currency to my Danish account. I emailed United right away and was told the remaining balance would be transferred, give it 2-3 more weeks. Nothing came. July comes. I've called muliple United agents. Each time I spend 30+ minutes on the phone going back through everything, explaining how I was sent the wrong amount. My case was escalated by a manager in August; nothing happened. My case was escalated in September; nothing happened. I'm given the run-around, promised updates via email and phone calls, of course, no transfer happened. It's October 9, 10 months later, and once again I am on the phone with an agent (40 minutes this time) arguing for the money owed and promised. The latest lie is that since an agent offered me a $300 United gift voucher as an apology for the incredibily long processing time, my case is closed because I "settled" for the voucher. Who in their right mind would settle for a voucher that's 1/4 the amount rightfully owed them? I don't plan to fly United ever again. Your customer service is appauling and I deserve the money owed to me. We had to spend a lot of money on things we didn't plan for just before Christmas. Plus the stress of shopping for essentials, tracking our suitcases, wondering if the gifts we brought from Denmark would make it in time or at all. Additionally, I've spent hours on the phone over the last several months trying to get to the bottom of this. If you fly United, don't check your luggage. If your luggage gets lost, don't expect a refund/ reimbursement.

United

trip_advisor

['Responsiveness']

Love it!

JetBlue really knows how to treat their customers. I am a tall woman and always utilized the even more space service since they do not offer business class on my flight. The flights are always on time and the service is excellent. I travel quite often and this is my favorite airline. I really recommend this airline to anyone.

JetBlue

trip_advisor

['Responsiveness']

Great flight

I had a great experience with Delta. Easy boarding, no hidden fees and comfortable seats. The flight was more than I asked for!

Delta

trip_advisor

['Reliability', 'Tangibles']

Horrible

First and last time flying Allegiant. Smallest seats I have sat in yet. You have to pay for all your luggage including carry on. Nothing complimentary. You even have to pay for your soft drink. Only airline that I have ever flown that ask for gratuity checking in my bags.

Allegiant

trip_advisor

['Tangibles']

Country Getaway

1st time wit Southwest and we were very pleased. We liked their loading procedure and the service on board was quick without disruptions.

SouthWest

trip_advisor

['Responsiveness']

Covid issues with AirCanada

To my surprise they do not consider social distancing even at minimum . Passengers of another flight missed the connection due to delay so they accomodated them giving a seat next to me to the new passenger without any block out. The F Attendant was touching the passengers to guide them one of them even with her full body. When I asked her to keep the distance she pissed off. No sanitizing. I cancelled the flight, left it and purchased a ticket from westjet next day. It cost me 749 $ more, 1 day of work as a physician but it didn’t cost my life.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Terrible Customer service and organization

The baggage check line was hours long and the only one in the entire airport like it. Dozens of people missed their flights while in line and many missed their flights just after they checked their bags like myself. After missing my flight I was put on a standby flight. An hour and a half before that flight boarded there was no frontier personnel at the gate and everyone got an email saying that frontier apologizes and here is 50 dollars. We had to go to a different terminal to have someone tell us that our flight was cancelled. When a passenger asked if we will be rebooked the employee said I have no idea that is not my job. I then waited for the baggage claim office and was able to get my bags home on the next flight. That flight was then cancelled. I then filed a lost baggage claim. That was 2 days ago and I am still waiting to here back from Frontier. They only have a customer service chat only and no phone number so getting service is nearly impossible. Due to Frontier I will not be able to see my family for Christmas.

FrontierAirlines

trip_advisor

['Responsiveness']

Social distancing

Horrible experiance. Before boarding, all they were announcing how they will charge for extra luggage. The flight was full, no empty middle seats as recommendid so when I asked about it at the desk they flat told me" flight is full, no social distancing" They let passanger without mask enter the flight, they had passanger who was eating( of course no mask) and coughing entire trip. Will never flight Spirit again.

SpiritAir

trip_advisor

['Responsiveness']

Trip to Texas

Southwest is amazing. Staff is welcoming and friendly. Was a little weary about not having an assigned seat, but it was a great flight.

SouthWest

trip_advisor

['Responsiveness']

To go cheap or not, that is the question

We recently returned home from Panama City Beach to Portland on Delta. I purchased what I believe was called Basic Economy, the cheapest fare possible. The problem was they didn't let you pick your seats. I figured we'd be all right but my wife was worried that we wouldn't get to sit together. At our flight change in Atlanta, we asked someone at a desk if we could get our seat assignments. He gruffly told us no, that we couldn't get them till we got to our gate. Not friendly at all. We got to our gate and to our relief we had been seated together in the back row of the plane. That was okay. Then we found out that they had moved our gate to the end of another wing so we had to rush over to the new gate. Finally, as we were about to board, I looked up at the seat assignment screen and saw that our seats had changed. I asked the lady at the desk if our seats could change. She said no but then thought for a second and said that yes they had changed because someone had requested the back seats. We get on the plane and find out that we were in an exit row with lots of leg room. So it turned out good but I will not say buying basic economy is a good idea. It is just another way that airlines are charging more after advertising a cheap price, just like charging for luggage. Otherwise the flight was fine. The good part was that we could fly home from a small airport so the boarding process was quite easy.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Pleasant considering the price and timing.

I usually fly for cheap and mostly use budget airlines so that does affect my perspective. I got the tickets cheap especially considering it was for Thanksgiving. Only one relatively short layover and both flights left on time. More comfortable than I'm used to especially for the price point. The app didn't give me any trouble and made my life easier. The whole trip went without a hitch and I can appreciate that.

United

trip_advisor

['Reliability', 'Tangibles']

No compensation of a HUGE inconvenience

Unacceptable rebooking option for a cancelled flight. I cannot complain loud enough. I regret booking with this airline. NEVER AGAIN. It is ending up costing me me the same amount of money to fly at the last minute with American...so next time I will just pay the extra $ and fly with a larger airlines that at least has decent rebooking options.

JetBlue

trip_advisor

['Responsiveness']

CONEXION DESDE EL DORADO HACIA MEDELLIN !!

despues de mi viaje desde el aeropuerto de Palmira a Bogota y por mal tiempo en este ultimo perdi mi conexion a Medellin lo cual hizo que me reubicaran en otro vuelo como fue el AV9312 que tambien tuvo retrasos pues el avion que debriamos utilizar para este vuelo tuvo retraso. Viaje en ambos vuelos en clase preferente . El servicio fue muy malo pues tienen restringidos ciertos servicios. Siempre he dicho que viajar y esta sera mi la ultima vez que viajare en esta clase.

Avianca

trip_advisor

['Responsiveness']

Cut corners in maintenance

I’ve had the misfortune of having a company home office be accessible mainly by United Airlines. I’ve been on two flights that had to make emergency landings due to maintenance issues, and others that were delayed as they had to switch out broken planes. How important is safety to you?

United

trip_advisor

['Reliability']

First flight with Emirates

My best flight journey ever, excellent services🤘 I will happily recommend others to fly with Emirates👍

Emirates

trip_advisor

['Assurance']

Direct refund after 2 years of trying on booking platform

I booked a honeymoon flight 3 years ago to the Seychelles over a booking platform. Due to COVID we could not take the flight and the booking platform (shame on you Bravofly) was not or only partly responsive during years of trying to get a refund. At some point I directly contacted Emirates and they were responsive and gave us the money back. Thank you Emirates for being so professional and honest. In the future we will book only diectly via you!

Emirates

trip_advisor

['Responsiveness', 'Assurance']

Double Charge from Avianca

I bought my tickets on line and my credit card was charged twice by the Avianca web site. 45 days counting and they still have not credited my card after 2 calls, one email and a CC Dispute. They say I must wait..... Unacceptable service.

Avianca

trip_advisor

['Responsiveness']

Un buen vuelo

Avianca sigue siendo una buena aerolínea, aunque ya su servicio no sea lo que acostumbraba ser. Buena puntualidad y un buen avión.

Avianca

trip_advisor

['Reliability']

Love Jet Blue

I have not flown anywhere for a long, long time. When I did, I always used Jet Blue (for as long as it has been around). The little TV was the best thing to keep you occupied while you were flying. Loved the blue potato chips. Found the seat area to be comfortable - it was a little tight for my flying companion. We, thankfully, had a very smooth flight. Used the bathroom once and couldn't stop laughing. So small! They made me put a travel date. Note it was at least 10 years ago in November....

JetBlue

trip_advisor

['NA']

Good entertainment on a smooth flight

While in the cue to check in at Schiphol Airport I was approached by a staff member from Air Canada. She asked me if I had applied for a ETA, which you need even if you go through Canada to another destination. I told her I had not. She handed me a card with an internet address where to apply for one (on the spot). The flight to Tampa took me to Toronto first. This flight had good on-board entertainment (movies, music, etc.). The food they served was of good quality and drinks were plenty. After going through US customs (at the Toronto airport) it appeared that my connecting flight was cancelled. One of Air Canada's staff was friendly enough to help me sorting things out. The flight wasn't really cancelled but had been given a different flight number. She helped me getting a new boarding pass so I could get on this flight. The flight to Tampa was smooth and without any problems. The staff on both flights was friendly and helpful. All in all a very nice experience.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Beware of outlying flight routes. No back up flights. Waited for a part for 2+ Hrs.

Price was my key decision but it back fired. The delays were a little irritating even being retired. I found the seating very uncomfortable. Economy is the name of the game with this airline.

Allegiant

trip_advisor

['Responsiveness', 'Tangibles']

Good Service

Boarding was fast. Service by the cabin crew was excellent. Choice of food was acceptable. Seat was comfortable. Good legroom. Choice of movies can be improved further. To add more recent and popular movies. To add games (didn’t notice any game selections). One of the best airlines that I have used.

Emirates

trip_advisor

['Responsiveness']

Cheap but uncomfortable.

Flying Allegiant has it cost savings, very courteous and efficient staff, but honestly the seats are uncomfortable and too close together. Since they don't have first class or business I find that a plus. It always bothers me that we have people in the world that, because they have money, they flaunt their wealth by sitting in these seats and are treated differently. Allegiant treats everyone the same!

Allegiant

trip_advisor

['Tangibles', 'Assurance']

first time on Allegiant Air

Waiting at the gate was no problem. All was quite orderly. They actually fill the craft from the rear. Only paid for bags can go into overhead. All others under the seat. While the seats did not recline, they were very comfortable with LOTS of leg room. All services on board were credit card only. If you don't want it, you don't pay for it in the rate charged to everyone. Overhead bags are cheaper when paid on line ($20 v $50 at the airport.).Emphasis on flight attendants will help but primary job is passenger safety. Stops casual complainers.

Allegiant

trip_advisor

['Responsiveness']

1st and last Delta flight

In June my husband and I were scheduled to fly on AA from Tyler, TX to Las Vegas. Our flight from Tyler was delayed and by the time we reached Dallas our flight to LAS was cancelled. As we were unable to secure an AA flight for the next 24 hours we turned to Delta. I pulled up the fight schedule for the following morning and easily located two economy seats. Each ticket was a little over $800. I was not given an option to select our seat assignments but just figured we handle it the next morning. Upon checking in and arriving at the gate I approached the gate agent. She was very friendly, extremely helpful and assigned us our seats for the DFW to Atlanta leg. She advised us to speak with the gate agent in Atlanta as soon as they arrived at the gate to get our seat assignment. I approached the agent as soon as he arrived and I was told that he was sick of “them” telling people to get a seat assignment from him. He told me to sit down and when it was our turn to board he’d call us by name. I did as I was told and waited. As the plane was rapidly filling to capacity I approached him again to be certain we had not been overlooked. He hatefully advised me that he had already told me to wait so I should just sit back down and wait….he’d get to me. Again, we can tell that most of the plane is full and he has started to ask people to give up seats for compensation and a later flight. We hear at least 8 passengers called to board after we’ve heard them say they were stand by or were hoping to get on the flight because of an earlier cancellation. Again, I approach the agent and politely tell him that I can tell the flight is almost full and that I have 2 purchased tickets and he is calling stand by before he is calling us to board. For the third time I’m told to “just wait”. He then fills the last two seats and it’s not with us! By this time we aren’t very happy. He ends up removing two of the stand bys that he has seated before us and calls us to the boarding area. We are assigned seats in row 17 at this point and board the plane. As we get to the seats we see that only one of the seats is empty. So we approach the flight attendant who looks at the seat assignment and then asks us if we want to do separate flights. We tell her absolutely not! They finally find a seat for my husband at the back of the plane. As I visited with the woman in the seat my husband was assigned I find out she wasn’t even originally scheduled for this flight. It was impossible not to notice that the agent and everyone boarded before us that didn’t even have flights booked for this specific flight was of a different race than we were. I’m not one to scream racial profiling but the situation was clear. After we returned home I filed a complaint with Delta. The treatment we received from this gate agent was horrible. More than a month later I receive a response from Delta. I’m first told that they strive to be a leader in diversity and they are sorry we believe they fell short. Then they tell me that they reached out to the Atlanta Customer Service leadership who in turn asked the employee on duty if he recalled this incident. Believe it or not, he doesn’t remember this. Like they seriously think he’s going to admit it! Then they tell me we were given upgraded seats. Ummm, hello. I was in row 17, my husband was at the very back of the plane. That certainly wasn’t an upgrade. Their records still showed that he had been in the row 17 seat next to me. They apparently don’t even know the name of the person sitting in his assigned seat! So, why was she placed there before we were? I have a pretty good idea. They then have the nerve to tell me, “We know you have a choice when you travel, so thanks for choosing Delta”. Well, I can certainly tell you who will never choose Delta again!

Delta

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Hope you done expect service or more than a water.

If you fly first class with United. Don’t expect to get more than a few options of chips and a water. We had two male flight attendants and they ate hot meals sitting right next to us in fist class seats. Didn’t offer drinks just water and biscuit in a bag. Asked for a cocktail and received it after about 30 minutes. I had remind them twice. I know we have the COVID thing going on and safety first but come on. If you are going to charge three times the cost of an average fair then at least put out an effort. Not flying with them anytime soon. Oh and the next flight into OKC the same. Pathetic service.

United

trip_advisor

['Responsiveness', 'Assurance']

Gets you from Point A to B

We've flown Allegiant to St Pete and Sanford, Florida out of four airports. We've never had an issue with any of the four flights. I can't speak to any other routes, but the flights out of Ohio and PA to Florida have been fine. As long as you understand this airline is best for low maintenance, minimalist travel, your experience should be smooth.

Allegiant

trip_advisor

['NA']

Worst aireline

Had to use Spirit last minute to get to Ft. Lauderdale to catch a Southwest flight to Cayman Islands. The misplaced my luggage including dive gear. They said the system showed it was at the airport but they could not find it. Two days later the found it and said they were shipping it to me but never did. When you finally get to talk to a real person they say the only this they can tell you is what is in the notes because they are not on location. Had to rent all of my dive gear for my vacation. Paid over $100 in baggage fees for baggage I didn't have

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

SPIRIT BLOWS - DON'T FLY

Garbage airline, hidden fees, horrible service, I hope these scumbags go bankrupt......SPEND A FEW EXTRA BUCKS & USE ANOTHER AIRLINE

SpiritAir

trip_advisor

['Assurance']

VERGONZOSO! PÉSIMO SERVICIO!

En un vuelo de más de 6 horas por la noche no sirvieron ni cena ni ningún tipo de refrigerio o bebida. Vendían hasta el agua! Y como no funcionaba el post net, ni siquiera pudieron vendernos nada a los pasajeros ¡VERGONZOSO! Con lo que salió el pasaje!! NUNCA MÁS! ELIJAN OTRA AEROLINEA!

Avianca

trip_advisor

['Tangibles', 'Assurance']

WORST AIRLINE IN THE US

What ever “cheap” ticket you get is not worth it, nickel and dime all the way thru. No leg room, terrible customer service. Canceled my flight offered to book me on a flight the next day with an up charge to pay the difference. I don’t want to think this is their strategy to get people to pay more money but it does lead me to believe that and if that is the case I hope Spirit Airlines gets bad karma from it. I recommend any other airline than Spirit, so many bad reviews are there for a reason. Terrible, terrible experience.

SpiritAir

trip_advisor

['Responsiveness', 'Empathy']

Complete customer service failiure

I purchased my flight with United miles. It specifically stated that I get one free checked bag. I then had to pay $11 service fee, which I paid with a different (also United) card. It was not made clear that I had to pay with the same card to receive a free checked bag. My email confirmation of the trip confirmed the free bag, with small print that it had to be paid for with the same card (this is AFTER I paid). I was charged $35 for the bag. I called their customer service, spend 15 minutes on hold and wat told that they will not refund the checked bag fee to a long-time customer. Complete lack of customer service on their part.

United

trip_advisor

['Responsiveness', 'Assurance']

He needs to do better at accommodating his customers

My experience would have been great that claimed his name was Bob (it could be William or Robert) with a name tag of BA at gate A25 did not give away my seat. I arrived at the gate at 5pm and was informed that my seat had been given away.

Delta

trip_advisor

['Reliability']

Customer service !

Unfortunately, Avianca is getting worst. The flight was late between about 2 hours (going and coming back), when we were boarding the plane with 2 babies the crew didn't help much and promote the disorder of the people not even checking the boarding group. Leg space was uncomfortable (is not a low-cost airline) and the food was absolutely tasteless.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

le staff a bien géré ma fille malade!

Compagnie Colombienne qu'on a pris à l'aller et au retour (pour 2 vols sur 3 à chaque fois) pour le Pérou : était bien, sauf les films (aucun en Français), nourriture pas Colombienne (dommage), et le fait de ne pas pouvoir réserver facilement nos sièges 24H avant le départ pour le 3ème vol à chaque fois avec British Airways, alors que les 2 compagnies nous faisaient voyager en combiné. Sur le deuxième vol du retour le personnel a été aux petits soins pour ma fille malade et déshydratée.

Avianca

trip_advisor

['Responsiveness', 'Empathy']

Very good

It were good flights , the stuff were good and enough polite .The problem was the central a/c was so high at cool mode and we were cold. The meals were good not something special. I think that the meals need improvement.

Emirates

trip_advisor

['Tangibles']

Haven't flown United in many years and was very pleasantly surprised

I haven't flown United for many years. I'm a regular traveller to the US and years ago had a bad experience flying United (poor food, not great service, not great plane layout), so when I had a last minute trip to arrange the United flight option gave me a good price (lot cheaper than other options) so decided to give them a try. I'm glad I did. The overall experience was excellent, from the app for checking my details and checking in, through to the lounge and boarding. Everything worked really well. We were a little delayed leaving LAX but not so much that it affected my schedule. Staff were very frlendly and helpful, and the food and drink options were excellent. Business class seat was very comfortable. All in very pleased with the experience.

United

trip_advisor

['Assurance']

luggage arrived damaged but replaced

My recent trip to Phoenix was in March 2023, and my luggage arrived damaged when it got off the carousel. I immediately went to Southwest Airlines customer service, just near the carousel, and they assisted me with my complaint. They offered me a new bag as a replacement, but I didn't like the color of the bag. They then offered me a quality replacement bag from one of their business partners, Traveler's Choice. I had the option to choose a comparable replacement from their selection of top-quality styles on the Traveler's Choice website. The new luggage arrived a few days later via FedEx from the date of the order request. Picture attached showing my old damaged bag and new bag replacement.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Complaint

I missed my flight due to Frontier issues and they refused to compensate me in any way. I had to wait a whole 24 hours until the next flight. Frontier says the flight was pushed back to the next day because there were issues to the plane. The next representative said I didn’t get to the counter to complain until 15 minutes before it was set to depart so you were probably late. No, there were 50 people in line screaming at y’all. That’s why I didn’t make the complaint until that time. And you can’t compensate me at all? No refund, no credit…. So I get there the next day for my flight at gate E8, and no one came to the gate, no worker, no plane. If I had not gone to call from the airport phone to check the status, the gate has been changed and there was no announcement, no email, no text…. So I ran back to inform everyone that we were about to miss this flight due to Frontier’s negligence AGAIN! I am done with them. They don’t care about their customers so I will take my money to any other airline. This is my 3rd complaint. I am done.

FrontierAirlines

trip_advisor

['Responsiveness', 'Reliability']

If you don’t care when or how you get there, Frontier might be a good option.

This is my first airline review (don’t usually review things in general) but I definitely felt it was important to post this one. They’re cheap and so they earned one star for that. I’m not very picky about my travel accommodations and didn’t expect much, but they STILL managed to disappoint. Just the absolute worst. 9+ hour delay and the incredible lack of communication/customer service. So if you’re okay being stuck in the airport and maybe missing your flight because they keep changing the gate (4+ times) without consistently informing the passengers, this is still probably not the carrier for you.

FrontierAirlines

trip_advisor

['Responsiveness']

What's the point of Covid-19 Regulations if you don't enforce them

What a train wreck! I will never fly United again, what a joke. Not only are they packing people onto the plane likes it's a cattle car but they don't even enforce their mask policy. People with their mask not covering their nose, people who have the guts of their mask ripped out so you can see their lips and mouth. What a joke, United should be ashamed and they are definitely should be blamed for the spread of Covid 19 and the deaths of hundreds of thousands of Human Beings. What a pathetic company.

United

trip_advisor

['Assurance']

Allegiant Airlines

This was our first Allegiant flight. My husband and I flew from NC to FL for approx $200 total round trip. It’s a no frills airline and we did think the seating was more cramped than other airlines. But for the price and distance we were traveling, we were satisfied.

Allegiant

trip_advisor

['Tangibles']

Great flight, goodd service.

Good experience, flight was smooth and service was excellent. We left a little late but arrived within 15 minutes of scheduled time.

AirCanada

trip_advisor

['Assurance']

Delta

Plane was late due to having no crew. And we missed our flight home. Yes they put us in a hotel. But I just wanted to go hone

Delta

trip_advisor

['Responsiveness']

Goede luchtvaartmaatschappij

De vlucht ging op tijd. Het vliegtuig was schoon. Er was meer beenruimte dan ik verwacht had van een Zuid-Amerikaanse vliegmaatschappij. Het personeel was vriendelijk. De bagageafhandeling verliep snel en zonder problemen.

Avianca

trip_advisor

['Tangibles']

Horrible customer service

I know things had to change quite a bit due to COVID-19, but let me give Delta an example of what happens when they cancel or move flight times by even just a few hours: Booked a great price on a round-trip several months in advance (during Covid) to fly to the southern states in mid July 2020. Got flight, paid for it, credit card was charged. I booked my rental car, set up my itinerary, booked hotels, etc. A few weeks before my vacation, Delta sends me a notice they have changed my flight leaving time from 6am to 1pm with a 2 hour layover in a connecting flight. With time change and all, I am now getting to my destination not at 2pm Eastern time as scheduled, but at 11pm. I just lost half a day. Rental car place at airport closes at 9PM. I will be eating dinner in an airport, not at the restaurant I made reservations at. Ill have to catch a cab and wont get to my hotel until almost midnight. That's $160 just to sleep in a bed, no gym, no bar, no relaxing at the pool that day. A day of vacation gone. Next day, instead of being on the road in my rental car nice and early, I have to wait for the rental car place closest to the hotel to open, pay for a ride there, get the car, etc (2 hours wasted). I then have to pay a $50 "one-way" return fee to drop it off at the airport I SHOULD have been able to rent it from in the first place. Now, I tried to avoid all this by changing my flight with Delta, but I couldn't. I log in online to my account and it says I have to make the changes by calling customer service. I call customer service and it says that due to the volume of calls, they can't help me and to go online to my account (!). THEN, the line hangs up on you! I tried for 3 weeks to change the flight, cancel it for another airline, etc, but I had no guarantee that even with Covid (the reason I assume they re-did all the flights due to cancellations, etc) that Delta would refund my cash vs offering me a voucher for another flight another time (no thank you). Not being available to help your customers is horrible. Even my complaint to them directly (aknowledged via email) has not been addressed and it has been over a month. I do like the free movies and the video screens on the seats/phone chargers. For that they get 5 stars. Having the middle seat empty (Covid) was fantastic. Thats it. Oh and HEY. Airlines started charging $30 for checked luggage in 2008 because of "high jet fuel prices". Why are we still getting charged for a checked bag? SCAM.

Delta

trip_advisor

['Responsiveness']

I do not understand the policy

Arrived at Reno airport early for our flight on 2/14 to Chicago via San Diego. Unfortunately we were skiing the day before and did not check-in until we got back to our hotel later in the day. You can guess what our check-in position was! However, as we sat at gate a young couple approached attendant and said they both were working and they did not check in the day before. Oh and in addition, the young male indicated he had a leg brace in his luggage so could they both pre-board on both flights to Chicago (which the gate attendant granted them). They proceeded to walk around the airport in Reno until pre-boarding, then they also beat us to the restaurant in San Diego for lunch, and of course, were able to sit in Row 1 on trip from San Diego to Chicago. I did mention this to the gate attendant with no response. Why them and not us?

SouthWest

trip_advisor

['Responsiveness']

Horrible Airline

I will never fly with this airline again. The flight in was delayed 8hours, with little warning in between delay announcements. Now for the return flight... What return flight? We were first time flyers and arrived an hour early but was too late to board the plane. The attendant at check in told us to run, with our unchecked bag, to our gate and through security asap and we should make it. There was no way our 60lbs bag was going to clear TSA, and it didn't. While waiting for them to check the bag anyway, my boyfriend ran ahead to ask them to told the gate just a few minutes and was told rudely we were late and they weren't going to help. So we had to book an entire new return flight, no reimbursements or anything even though we never were able to get on the plane. An hour before departure and missed the flight. Not even an apology from Allegiant staff. Never will go here again. Waste of money. There's cheap and then there's this.

Allegiant

trip_advisor

['Responsiveness']

Exceptional staff

The way airlines should be. Pleasant and happy to give me as many free coffee and soda as I asked for. Usually, they give you the"look" for intruding. They forget that customers (cramped in a tiny space for 5 hours) pay their bills.

United

trip_advisor

['Responsiveness', 'Assurance']

Claustrophobic

We flew this airline for the first time yesterday. Imagine my surprise when one of attendants announced we could NOT drink from a bottle we had brought on board. We could only drink from something that the attendant gave us (and charged us for.) We both found this insulting. I am never claustrophobic but I was on this flight. It was so tight I had to close my eyes to keep me from seeing how close we were. They tell you you can take on a personal item. My husband took a carry on with the specific size they recommended and found no room to put it so he sat with he knees in his stomach the whole flight. So, based on these things we are a definite "no" for Allegiant. Being told I can't drink from a bottle that I paid for is ludacris.

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Loved!!

We flew JetBlue airlines for the first time from Oakland to Long Beach for a work/Disneyland trip. I highly recommend traveling into Long Beach. Super easy airport to navigate and Uber picked us up right in front to take us to Anaheim. There was so much legroom in economy I could not believe it. Way more room than our flight overseas to Europe which was full and cramped on another airline. Every airline should follow suit and give a little more room in economy. Service was nice and the free snacks were good:)

JetBlue

trip_advisor

['Tangibles', 'Assurance']

Upgraded from Economy to Business Class!

In response to an e-mail from Emirates on 16/09/19 our group of four checked in on the internet for our flight EK649 scheduled to depart at 0315 on 18/09/19. Although we arrived early at 0015, we encountered long queues at entry gates as well as at check-in and emigration counters. At the Emirates check-in counter, our baggage were checked in to our final destination Nairobi and boarding passes issued for both flights CMB-DXB and DXB-NBO. We were upgraded to Business class for CMB-DXB leg. The staff at the check-in were courteous and efficient. Sri Lankan passengers are required to present a duly filled “Departure Forms” at the Emigration. After the security scan, we entered the boarding lounge at 0230. Boarding via aero-bridge commenced at 0240 on zone basis. The aircraft was a B777-300. A glass of champagne / fruit drink was offered when seated. The captain announced that the flight time would be 3hrs 55 minutes flying at an altitude of 35000 ft. Taxiing commenced at 0312 taking off smoothly at 0319. The business class breakfast was a choice between Sri Lankan Kiribath with chicken, Classic omelette and vegetable frittata, served with bread, pastries, fresh fruit, yoghurt, fruit juice together with tea or coffee. It was well prepared, tasty and sumptuous. The cabin staff were friendly, helpful and efficient. There were a wide variety of movies, music and other programmes on offer to keep the passengers entertained. We landed smoothly at 0535 and were taken to Terminal 3 by coach reserved for Business class passengers. A pleasant relaxing flight.

Emirates

trip_advisor

['Responsiveness', 'Assurance']

Flight on SWA for Emergency

Great service , it was an emergency flight i got on and was there more quickly. Of course i had to pay $600 for the flight which is triple normal price, but my brother had a massive coronary with triple by pass.

SouthWest

trip_advisor

['Responsiveness']

Flight attendants

I understand things happen and people can’t control the weather but they can try to control their attitudes better. I’ll never fly delta again because of how extremely rude this women was before I even got on my flight. I was in the middle of a conversation with my father when some short haired blonde woman working my flight pushes through us and and when I commented how I didn’t see her she turned around, gave the nastiest look and then for some reason proceeded to talk about me to the other workers that were going to be on my flight and had one of them come over and ask me what my problem was. Made for such an unpleasant super long flight.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Refund

I was raised with the old saying if you can’t say something good about something then don’t say anything. At this moment I have a hard time saying anything good about Allegiant Air. But I’ll try and say it the best I can. When you schedule your flight you pay for every single thing even down to your seat. On our return flight I changed my seats so the 4 of us could set together. When we boarded the plane it wasn’t the plane that we were suppose to get so the seating was all mess up and not many people got the seats they paid for. When I got home I emailed Allegiant and told them that I should get a refund. About 2 days later Allegiant returned my email and say that I would get a refund in about 10 days. Well it’s been about 20 days now and no refund. I emailed them again and now I get no return email. I liked the direct flights but that’s about it.

Allegiant

trip_advisor

['Responsiveness']

Weather delays affect ALL airlines but Delta got me home

After Southwest left me stranded at the airport (thanks to the New England weather) on Sunday 3/13 and didn't have me on a flight until Tuesday -- I canceled and booked a last minute one-way on Delta. Then when I was checking in my bag an hour later, I learned that my connecting flight from Hartford to Detroit was delayed two hours (which meant missing my connecting one from DTW to RDU). I would be stuck in Hartford for one more day, but they rebooked me on a flight for the following afternoon (for no extra cost since I was out over $900 already). I ended up having to rebook another day at my hotel but finished the convention I went to. Monday was much better. Not only were my flights on time, they were the same aircraft on both legs. Customer service agents and flight crew were delightful -- but my SWA luggage tag had been ripped off when I got to baggage claim. Always get the travel insurance, it paid for my extra hotel stay on Sunday. And be nice to gate agents and customer service, it makes the difference if you want to get home.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Have being flying with jet blue for over 9 yeaes now. Airline staff is great, entertainment and on time is great.

Lovely flight great staff, traveling on time was good, Information on flight is given as need. Pilots give update on flight before and after

JetBlue

trip_advisor

['Reliability', 'Responsiveness']

Stuck with a Coupon

Hey there. We are currently stuck with a coupon over a couple dollars. Since we dont fly air canada, and thw coupon will end in a couple weeks, we wanted to ask , if there is a way to convert it to cash. Our main question is: is it possible to buy the ticket for someone else in exchange for cash or is that illegal? Thanks in advance

AirCanada

reddit

['Responsiveness']

Just an ordinary flight.

Just another flight, there was nothing special about it. No delays and no meals, just nuts and cheese that you have to pay for. No real food.

United

trip_advisor

['Responsiveness']

Worse experience ever

I can only warn everyone to fly with Spirit Airlines. We had big problems getting back from Nashville to Boston. Flights were simply canceled, no one helped us with rebooking. Over 200 passengers were at a loss,. Spirit Airlines employees were the most unfriendly employees we have ever encountered. Spirit sent us vouchers to use within 3 months, which is hardly possible. Now we found a flight and Spirit told us we could only use the voucher for certain flights.We are so done with this airline we will never book again. By the way, this airline is not cheap. There are a lot of hidden costs.

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

Good flight

Air Canada did a good job with friendly service and neat and clean cabin. Staff was courteous and pleasant.

AirCanada

trip_advisor

['Tangibles', 'Responsiveness']

Tightest seating in the industry

Not sure any normal human being can sit in those seats. I was fortunate the middle seat was empty, otherwise I probably would have had to stand the entire flight. Stop treating people like cattle and provide a comfortable way to travel!

United

trip_advisor

['Tangibles']

Reservation Cancelled and Charged to Re-Book

Spirit Airlines cancelled my reservation without sending me a cancellation e-mail or refunding me. They are now charging me an additional $125 to re-book. The call center person refused to let me speak to a manager.

SpiritAir

trip_advisor

['Responsiveness']

Poor customer care and support during a delay

Very disappointing service during a delayed flight. Alot of staff with no knowledge of the situation or ability to manage the crowds of passengers. Very little information as to the reason for the delay or a realistic new flight time. Inaccurate new flight times where given on 3 occasions with a lack of knowledge. No support or translation for non Spanish speaking clients. Client with Flight reader 24 had to educate staff on the status of the plane we were waiting for.

Avianca

trip_advisor

['Responsiveness']

Expensive and service not as expected

It was a kind of a red eye flight. It scheduled to be departed at 23:15 and arrive Toronto in 5:50am, however, it was delayed to 00:30. I was really tired and wanted to fill out the custom declaration form before I going to sleep. I asked a flight attendant to get a form as soon as she settle all the passengers before take off and she answered me that she would only pass out the forms when the plane is descending. I was annoyed and never know that I don't even have a choice when to fill in the form. At last, a crew passed me a form but her attitude was not nice. In addition, there was a flight attendant sat besides me (I believe he was on his returning route for another flight). Many crew members kept talking to him, very annoying when I wanted to catch up some sleep, and especially annoying when I saw the senior crew smiling to him and made a frowny face to everyone else. Despite the cabin was exceptionally clean and new, I didn't enjoy the flight and very disappointed with the unfriendly service. Since there were only West Jet and Air Canada offering direct flight to/from LAX and YYZ, if there was an other options, I would not pick Air Canada.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Avianca

La mejor aerolínea para vuelos a Usa. Solo una escala. Servicio y atención durante el vuelo muy bueno. Y excelente la puntualidad.

Avianca

trip_advisor

['NA']

Small plane but good service

The plane is small only a 2-2 seat but the flight is great, they offer complimentary beverage . For each row is a ac power port wifi is free for messaging app. You can use the ife on your phon

Delta

trip_advisor

['Tangibles']

Sweetness

I have never had any problems flying with southwest. They always try to help you out when something goes wrong. It has always been a positive interaction. I also fly with firearms. As long as you follow regulations on that, you have no problems what so ever. I have flown multiple times to different locations.

SouthWest

trip_advisor

['Responsiveness']

Trip

We flew Delta from Harrisburg Pa to Las Vegas with a connection in Detroit.Both Flights were wonderful.On the way Back My Wife lost her cell phone. We told the gate agent about it and when we got on the Plane the flight agent said to my Wife if there is anything we can do to help let us know. Fantastic customer service.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Good Experience

Flight home from vacation. We chose the "Comfort Plus" seating, and did not regret it. The flight was around 3.5 hours, and the extra legroom of the Comfort Plus class was a great help to not feel cramped and trapped for hours. The in flight entertainment choices were plentiful, with a number of current movies and TV series shows, and live channel options as well. The attendants were professional and friendly. The captain was also very professional and provided a smooth flight from takeoff to landing.

Delta

trip_advisor

['Tangibles', 'Assurance']

Primer viaje a Colombia

He venido desde Guayaquil - Ecuador, es mi primer viaje a Cali - Colombia y el vuelo de ida fue excelente servicio. Ya me toca mi regreso y me imagino que también tendré muy buena atención. La ciudad de Cali es muy linda, todos muy queridos, con buenas atenciones dan muchas ganas de regresar. Gracias Cali y a su amables personas. Se los quiere mucho 😊🥰🙏🏼

Avianca

trip_advisor

['Responsiveness', 'Assurance']

We've got Spirit... it's a lot like hemorrhoids

We booked our tickets through Expedia and got a good deal. We reach the airport and check in only to find a $55 fee per carry-on....really!? The airport is mobbed with spring breakers so we opt for the $7 'shortcut security' only to find out it's closed. Our once good deal turned sour and they are selling things that don't exist. If you fly Spirit, be prepared to bend over

SpiritAir

trip_advisor

['Responsiveness']

Delta did there normal good job

Delta did their normal good job of having the plane ready to go on time (90% of mine). Flight attendants were good, meals were solid and a few bumps for an hour. Connection from Detroit to Atlanta on Delta was delayed for about 45 min due to a change in aircraft.

Delta

trip_advisor

['Reliability']

Easy Direct Flight

Hobby is closer to us and convenient to access; flight-attendant was entusiastic and made it feel as the flight was even shorter than a little over 2 hours.

SouthWest

trip_advisor

['Tangibles']

Customer Service is abysmal

I called CS to inquire about a possible Bereavement fare, after my father-in-law passed today. The foreigner on the other end obviously had never heard of a bereavement fare. I asked if they knew what that was - and he simply hung up on me. Rude, rude, rude.

FrontierAirlines

trip_advisor

['Responsiveness']

Does this flight get a meal?

URL: URL

UnitedAir

reddit

['NA']

Awful

Seats are disgusting they don’t clean the inside of the plane and the seats don’t even recline, do not recommend at all

AirCanada

trip_advisor

['Tangibles']