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Best Trip Evero

I am 83 years of age I was a passenger on Delta Airlines leaving at 11:35 am on Wednesday, May 24, 2023 nonstop to Las Vegas NV. I was flying Standby and had missed two earlier flights. On the third flight I was able to board the plane and was assigned seat 19B. The wheelchair assistants were wonderful and did not abandoned me. Once I boarded and prior to take off a young lady (mid 30's) approached me and said she was seated in First Class and had heard about my experience. She offered to trade seats with me as the person next to me in 19A was a friend. I was surprised and asked if she was trying to give me a heart attack. She hugged me and assured me she wanted to exchange her First Class seat for my seat. I did and could not believe it. You see I was traveling to attend my .94 year old aunt's funeral . The passenger sitting next to me in First Class was exceptionally nice and asked me several times if I was okay, did I need to get up for the bathroom. If I had enough food, etc. God's Angels were watching over me that day and I appreciate everything. I even looked for the lady after I got off the plane and at Baggages Claim. I couldn't find it nor did I recognize her. I am so thankful for her kindness and generosity because I know people psy the high prices for First Class tickets for comfort and services. She gave all that up. Thank you young Lady.

Delta

trip_advisor

['Assurance']

Horrible airline

Employees are rude not helpful at all , all other airlines we traveled with have a limit of 50 lb for luggage so you pass through all other destinations then you get to them and you need to empty out your luggage to 40 lb at counter , we had connections flight to Lima they new something was wrong with the air craft they tried to fix it in a rush and then boarded passengers knowing something was wrong with aircraft and something went wrong in mid air and aircraft was flying for hours in circles in the air we had to do emergency landing and go back to the airport in the middle of the night and all get hotels that were booked to the max because another two of there aircraft flights were canceled , some say bomb threat but I’m not sure . Everyone you asked for info brushed you off and made you run around the airport like a chicken and didn’t want to help and I’m talking about employees that represent the company .

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

Rant. Taxiing when landing at DFW feels like you’ve landed at DAL and are just driving over to DFW.

It’s such a long taxi. Especially when your bladder is full!

Delta

reddit

['NA']

as usual, anexcellent bargain

Had to book on short notice as our original plans were sabotaged by a medical event, nuts! Checked the other "bargain"carriers and all were at least $200 per direction MORE than Southwest and they charge for baggage and to reserve seats so your family is not separated on the flight. Not to mention the awful seats on Spirit's airbus aircraft and the need to purchase beverages or snacks. The new self help kiosks performed flawlessly and attendants were right there if help was needed. Aircraft was clean, cabin crew happy to be there (even though they were a Honolulu, HI based crew) and helpful, even to the idiots who figure if it has wheels, it must be a carryon, doh! Always enjoy letting these folks ferry me around the country and to foreign lands.

SouthWest

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

Love Delta

We take this early morning flight to visit a friend whose home is on Lake Winnipesaukee. The flight is direct and usually right on time.

Delta

trip_advisor

['Reliability']

Worst ever flight with Emirates

It was disgraceful how we were treated at the check-in desk and discussed there was no help to assist me with a big problem. At check-in, we were told that they could not check us in because i didn't download the Mauritius Health document that was required. I tried for an hour to download it at home, but it would not let me complete the download the document so i gave up. The nob head at check-in told me to download it on my phone, just couldn't do it, no Emirates personnel to help. I did get help from the business class check-in, he said you should have been checked in, he had no problem and checked us in with no problem. He said you can fill the document out when you get to Mauritius and we did with no problem, not very happy in Manchester that there was nobody from Emirates to help me, disgraceful. I would also like to say the rep at the hotel was not very helpful, not giving me much information about the hotel. It was disgraceful that we had to wear masks for twelve hours on two planes, not mandatory on some airlines and was ill when we got to Mauritius, how long is this going on for? i have been going with Emirates for some years and hope this situation doesn't carry on.

Emirates

trip_advisor

['Responsiveness', 'Empathy']

Good service, reasonably priced

The flight was rather smooth and no delays besides a few minutes on take off. The pricing is always reasonable with united and a snack and drink are included unlike other cheaper airlines. My only complaint is that United now requires in-person boarding pass check in for anyone not bringing a luggage. Which seems like the intention is only to persuade people into buying a luggage pass, not a fan.

United

trip_advisor

['Tangibles', 'Responsiveness']

Short trip and pleasant

Just a little over 2 hour flight, it was comfortable, the airline hostess where pleasant and the seats were roomy.

United

trip_advisor

['NA']

Qué pasa en Avianca

El miércoles viajé de Bogotá a la Ciudad de México y el abordaje fue terriblemente malo. Nos asignaron la puerta de embarque 48 y después nos enviaron en autobús hasta el otro extremo de la pista ( hacinados) para después subir por escalera en condiciones nada agradables. Este tipo de embarques son de cuarta o quinta categoría. Considero que este tipo de abordaje no corresponde a un vuelo internacional y con casi 180 pasajeros. Avianca debe tener más cuidado y no exponer la integridad de los pasajeros al realizar un viaje tan largo dentro de las pistas del aeropuerto de El Dorado, FUE UNA PÉSIMA EXPERIENCIA

Avianca

trip_advisor

['Responsiveness']

worst customer service

I'm ashamed their customer service is the face of Canada. They are always very stingy and rude. Communication is the worst, it takes forever for them to reply to an emailing or call.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

My favourite airline

Very professional airline. Can't really fault them on anything. Food is decent, staff are helpful and friendly, great selection of games, music and movies. Flights more than often arrive on time.

Emirates

trip_advisor

['Reliability', 'Assurance']

Dirt cheap

You get what you pay for, dirt cheap. This is the bottom of the barrel flight. Dirty, employees are rude, can't sit with your family, everything cost extra but the flight does have free restroom use.

SpiritAir

trip_advisor

['Tangibles', 'Assurance']

I definitely go back

The people could be nicer it made the trip that much nicer nice weather a lot of food.. if there was anything negative the flight was very long but what do you do.. Delta airlines was great the stewardess were very friendly and helpful

Delta

trip_advisor

['Tangibles', 'Assurance']

Small airports smooth flights

It was really nice to fly out of the small and uncrowded Rickenbacker Intl Airport instead of the bustling John Glenn (formerly Port Columbus) airport in Columbus for a November trip to the Fort Walton area. The fare was low enough I could afford the trip for three: me, me wife, and our autistic son. He also liked going in and out of smaller airports (less noise, less people) and was not hassled by TSA, airline staff, or passengers because of his disability which made the trip more enjoyable for us. We got drinks and snacks because we have Allegiant mastercards and counter and plane people were all friendly which was also nice. Both flights were smooth and we departed and arrived on time with our luggage intact.

Allegiant

trip_advisor

['Responsiveness', 'Empathy']

Decent price for Business Class, but very average

As the title of the review hints, it's the most affordable business class on an international airline I've experienced... just keep your expectations reasonable. Seats are wide, they don't recline a lot, food is fine, nothing spectacular. The staff seems eager to please but not as much as perhaps American or Delta or United Business Class. Sadly on the outbound flight-- a redeye-- our seats were the last row in business and there was no bulkhead behind us, only a curtain. An older woman behind us TALKED AND LAUGHED LOUDLY THE ENTIRE NIGHT keeping us and everyone around her awake (earplugs and Ambien can only do so much.) Flight attendants did nothing, and they should have. Also on the return flight there was a medical emergency. A physician, myself and a couple of others assisted. The flight attendants did not even thank us, much less take our names. (I did not offer assistance expecting anything in return but it is a nice gesture. On a QANTAS flight some years ago I assisted a seeming medical emergency-- which turned out to be nothing-- and they upgraded me to First Class from Sydney to L.A.! Avianca didn't even offer me a bag of peanuts...) But it was fine all in all. I'd fly them again... not a lot of choices going to Roatan and theirs had the shortest flights/layovers.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Largo pero buen vuelo

Viaje largo pero con buen sistema de entretenimiento individual por pantallas en el asiento delantero. Como es un vuelo largo recomiendo coger asientos en salidas de emergencias o detrás de los baños.

Avianca

trip_advisor

['Tangibles']

Worst customer service - Avoid

Air Canada was once a decent airline to fly on Star Alliance. Avoid this airline at all cost! I travel over 50000 miles a year and AC used to be one of my choices to fly to different destinations like DXB from North America. What they are doing with their refund policy is unethical and I truly hope there are enough people who would avoid flying them so they’ll feel how bad it is to be unethical and lying. I encourage everyone who were stranded to file a DOT complaint and maybe force US DOT to fine Air Canada. I can tell you I will avoid Air Canada at all cost and will never fly with them again.

AirCanada

trip_advisor

['Responsiveness']

I always had a good relationship with United Airlines

I have not complained abut united airlines I had been traveling with United for so many years. I remember when United start flying direct from New Zealand to Los Angeles They had the mileage plus program, which we use it quite often, it was great. This United flight from Guatemala to Newark is the only one that goes direct. I still have a taxi which takes one hour depends on the traffic, to New York City. But It is better than having different stops, that makes the short trip much longer . This trip takes only 4 hours and 50 minutes. In general United is quite good airline service is good the planes are in good conditions, most important the plane leaves on time most of the time I never had a big drama like I have with other airlines. I will keep flying with United .

United

trip_advisor

['Reliability']

Long trip home

Had a 5:30pm flight to go home. Was eating lunch at our favorite Baltimore restaurant when I got a text from SW that my flight had been canceled (bad weather). SW said I could rebook for no additional cost. Used my phone to rebook. Not much available so I chose a flight to Orlando via Nashville. My wife and I could not sit together and we had only center seats on both legs. Sure, it was inconvenient but at least we go to Orlando later in the evening. A good job by SW to inform us and give us the option to rebook otherwise we would have to overnight on Baltimore.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Retired Veteran

Absolutely the worst service I've ever experienced. I've been flying for 2 decades with 100s of flights, I've flown Frontier a few times was never impressed, but never discouraged. This last time I felt discriminated and bellittled. I had never experienced such a powerless and humiliating experience before. I will never fly Frontier again, there flight attendants were the absolute worst. I'll stick with real professionals from here out.

FrontierAirlines

trip_advisor

['Assurance', 'Empathy']

Great flight

Great flight, very smooth landing and flight. The way there they were able to move our seats around so the 4 of us could sit together. Great flight and will be happy to fly again

Delta

trip_advisor

['Responsiveness']

Damaged our Bag Lazy agent won't help!

We thought our bag was taken and as it wasn't in baggage return. Agent said your bag is there. We asked them several times then help us find it. Finally he came out to collect the remaining bags. He said here's your bag wrapped in plastic with handle broke off. They destroyed our bag. We went to place claim as the flight was late. We were informed we only had 4 hours. They couldn't help us. We needed access the full damage and the contents. Their customer service on phone and in Chicago are useless and no help. Cheap may be nice, but you get what you paid for#. Spirit for a third time since 2021, scoring last in baggage handling, punctuality, tarmac delays, extreme delays, and flight cancelations.

SpiritAir

trip_advisor

['Responsiveness']

Not really a pleasant flight

We flew light Economy Berlin New York. It started that we were advised that seats will be assigned during check-in at the airport. In our flight confirmation we received already 2 seats. They turned out last row between the toilets. These seats could later not been changed and were very unpleasant as permanently passengers passed by and of course it was a big smelly. The latter part of an airline also is more shaky than it is more ahead. I took that all as the „punishment“ of the airline for our „light“ and cheaper booking, but we really only needed light luggage. The service and the entertainment Programme was good. The worst part came though after arrival. Out of the plane we hit an endless line of passengers waiting for immigration. We were bound to wait all in all 2 hours under inhuman conditions: hot, no water, no toilets. How that can be possible? And it all happens in the Delta-building! The airline has no influence? Never again!

Delta

trip_advisor

['Tangibles', 'Responsiveness']

Unlawful treatment and scamming for additional documents

I would like to address the horrible, terrifying, stressful, intimidating experience I had flying with Frontier . I would like to express, how unprofessional, rude and unlawful I had been treated with by Frontier representatives at the check in counter in Santo Domingo, Dominican republic. I am an experienced traveler, seafarer, 65 countries + visited and lived for 15 years of extensive travels. Flying every 1-2 month, for work or pleasure, and a frequent flier with many companies. I choose Frontier this time because it was overnight flight and convenient arrival time from Santo Domingo to New York. Such a horrible mistake. I do regret I made this choice . I will not advise your company to anyone. My name is Dr. Malysh Olena. I flew on 18 June, 2021, from Santo Doningo, Dominican Republic, to Newark, USA, on a B1/B2 visa to join the pleasure private yacht in New York to perform a voyage as a maritime professional, sailing the private yacht around east coast islands. My flight details are following : Flight confirmation VFB15K, SDQ-MIA , F9 59 – 2.29 am departure, F9 2958 MIA-EWR. First, I was in the airport lots of ours in advance prior to my flight, since 9 am at 17 June 2021. There was no one at the Frontier counter, comparative to the other airlines that have their representative on the check in counter almost all the time. The announcement stated the counter will be open only 3 hours prior the flight. I was sitting on my big luggage at the airport premises and waited till its open 11.30. I had no chance to check in before at the counter, neither to drop my big luggage. Finally, the process of check in is started. The lady at the luggage drop counter started to question if I had the return air tickets out of the USA. I simply do not need to have one. I explained her clearly and precisely I am a seafarer, moving with the boat where ever the boat move, and do not know where and when I will be departing. It seems the explanation was satisfactory enough. But I was kept on hold on check in counter by the other of your check-in employees for about 2.5 hours and almost missed the flight. Jonathan Reyes ,who checked me in,/seems one of your check-in supervisors / was extremely rude, intimidating, knowledgeable and unprofessional. I explained him all the details and reasons why I do not have to have any other ticket and provided him all the paperwork and evidences about my travel with a private yacht. I explained him clearly why I do not need tickets as a seafarer, and never had one while joining the vessels for years. I cannot predict when and how I will departure due to the character of my travel / visit. The itinerary of the private sailing boat is totally on the owner discretion. The itinerary of the voyage, as well as time and the ports of arrival and departure, is flexible and totally depends on many factors, including the owner intention, the vessel and weather condition. It can be changed it every single moment. Neither I nor owner can expect exact port of departure. I explained that purchasing tickets does not included in the USA mandatory entry requirements. I traveled multiply time to the USA and know what I am doing. Moreover, the purchasing return ticket does not make any sense to me as I am not going to use it. I explained I can purchase refundable tickets and get my money refunded. He was surprised I am a seafarer and asked for my seaman's book , crew letter, maritime certificates etc. I provided him all these documents. I provided other evidences a way beyond mandatory entry requirements to border the plane such as visa and negative covid test. I showed the intention I am going to sail the boat. I even showed him my previous crew letter “despacho”, crew discharge and other documents issued when I arrived in Dominican Republic by boat. He start to taking the copies, bringing back and forward the original of my documents, multiply time, going back and forth, calling someone, and overall stressed other people out. He cannot make the copies of my crew letter thus asked me to e-mail him the documents, delaying the process . He literally stated “give me everything”, while asking to email the documents, and keep bringing back and forward the same paperwork, calling someone, multiply times, keeping me on the counter for HOURS. He was about to issue me my boarding pass, issued it, than destroyed, than again got back for another call. Finally, after checking my documents from 12 am to 1.30 pm, a half an hour before the check gate in was closed for the flight, he forced me to purchase the return tickets. I knew I have no need to purchase ticket to enter to the USA but I did so, sitting on the cold floor with my laptop in front of the counter. He forced me to do this unnecessary action, stressing me and other customers around. It tooks like he simply enjoyed to demonstrate the power over the customer to admit or not admit them to the flight. I purchased the return flight NOT because I need it or going to use it. Or because it is an entry requirement, I did not want to jeopardize my ability to join the vessel in time to perform the sailing voyage. Not to create a problem to the captain and team due to my late arrival. Moreover, he offered me to pay the return the flight with Frontier or give me refund / well, in the last minute when I need to board the plane/. I told him I am not going to buy anything from your company any more. This offer made in last minutes prior the check in gate was closed, sound like a scam. He was not satisfied with my return flight reservation, put me and other passengers on hold , and refused to board me till my bank actually made the transaction. If the bank did not processed it fast, I would miss the flightto Miami and the connected one to New York, too. Overall the atmosphere around the counter was chaotic, escalated to stressful, even a fight around the other passengers start to begin. A number of the customers of these flight was astonished talked to each other to about the chaos, delays, rudeness, lack of reason to and knowledgeable and the poor quality of check-in into the flight. The result - the flight was delayed almost an hour. It was additional stress not only to me but to the airport security stuff to check me into the flight, and immigration stuff to process my exit from Dominican republic. I have traveled to the USA an number of times every year on a B1/B2 visitor visa, including the trips to join the private yachts as a crew, as this type of visa (business or pleasure visitor) is totally proper to join a private yacht with flexible itinerary. It is totally different immigration rules for voyages on private yachts with flexible itineraries, or private aircraft (B1/B2 visa), comparative to bigger cruise ships with steady and predictable itinerary, or air crew on the airlines. In this case you use C1/D visa. I am very experienced and knowledgeable traveler. I traveled to 65+ countries, very often by air, every moth of couple of month. I always research carefully the entry rules and their updates , each and every time. I know the immigration/entrance rules very well and always abide them – I NEED to, because international travel is important part of work and life. My extensive travel and visa history for 15+ years is the evidence of it. There was no such a thing that requirement to have a return ticket in the entry documents. According to the recent updates, the visitor to the USA must have an appropriate visitor visa and negative Covid test made 72 hours in advance. I have both of the MANDATORY documents to enter the USA Having RETURN TICKETS has NEVER been a mandatory requirement of USA Homeland Security and Border protection to enter to the USA on the business / pleasure visitor visa. The homeland security officer desires how much time the visitor is granted to stay in the USA. Having the return ticket, either fully refundable one or any other, does NOT guarantee the person will abide the admission rules. The USA custom officers never asked if I had one, for all the years I traveled there. Thus, this enforcement to me to purchase the return tickets, made by your representative in order to board the plane, was not only unlawful, unnecessary, but done in a rude, intimidating and unprofessional manner. Moreover he wrongly informed me about getting my luggage in New York, not mentioning I need to clear it in Miami customs. Due to my previous experience, and in-flight information I did things right. I experienced unnecessary stress and could not relax in the flights. Additionally, on the second flight the crew were very rude, screaming at the passengers. The lady made the loud advertising announcements, in pithy voice, interrupting the sleep every 10-30 minutes – so nobody can rest. It will not help me. I will never use your company again. You lost not only potential frequent flier but other customers who will know what happening. But hopefully you will take this particulate accident very seriously, apologize, provide me all the compensation for the stress , and make your employees treat your customer like garbage, who provided such a disservice to your customer to pay the full price. Hope you will educate your stuff to provide service, not disservice. To get educated upon entry requirement to each country and not overpower the laws by forcing your customers for unnecessary and financially costly purchases. To respect all your customers regardless of their nationality.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

JB has lowest CANX rates in Jan

URL

JetBlue

reddit

['Responsiveness']

Great prices and good experience even if it’s for transit

We reluctantly picked this with Flight due to the very cheap price. We were not impressed to think about traveling to south america to travel to Mexico as that would mean too many hours but I have to say that we were delighted with the services and quality of the airline. I have flown with many airlines and must say that Avianca is super worthy! They were punctual and the personnel were nice and courteous, food was good although the eggs served for breakfast were not really my favourite. We were very pleased with the service and possibility of flying with 2 suitcases per person is something you don’t see anymore. Their inflight entertainment is also very good. Their float seems quite modern and new, in fact the 4 airplanes we flew with, were tidy and had good space. Definitely it was a great option

Avianca

trip_advisor

['Responsiveness', 'Assurance']

ITEMS STOLEN

Their employees are thieves and I Will never take another trip with them. Their employees need too be fired

SpiritAir

trip_advisor

['Assurance']

Missing planes

What’s wrong with A6-EUZ,A6-EDF,A6-EOQ,A6-EOS,A6-EOY,A6-EET all at dwc collecting dust

Emirates

reddit

['Tangibles']

Smooth uneventful flight .. best!

Flight left on time & arrived early by 20-25 mins. Flight was packed with limited overhead baggage cabin space Checkin and onboard service was good. Onboard WiFi did not work well.

United

trip_advisor

['Reliability']

Second Leg of Our Trip As Good As The First

This was our second leg of a trip to Newark from Halifax. My biggest complaint is that we had to fly through Montreal. The flight was great and the crew helpful and courteous. Westjet's comical interface (i.e., their stand-up acts) were funny at the beginning a few years ago, but now they are just weird. I don't choose an airline to find a new best friend... just someone who wants to provide for my immediate needs. Air Canada has done that over the 45 years that I have been flying.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Acceptable one way, unacceptabe on owr way back

We flew on a very good aircraft, silent, very comfortable. Being an early flight we had breakfast served and beleve it or not, WITHOUT bread, butter and jam. On our way back to Bogotá, we had to fly an old, noisy, aircraft with the old fashion seats that only recline back. The flight time was arround 30 min longer. We regreted having booked on business class. It is far from being a pleasant flight.

Avianca

trip_advisor

['Tangibles']

Anyone else witness the flames at BWI around 10:15PM on the 30th?

Plane ended up at C13, never saw flames pulsing out of an engine like that, before! I thought the sound was thunder.

Southwest

reddit

['Tangibles']

EUG-LAX?

Hi- has anyone heard about this route being cancelled? I called customer service and they said it’s not being discontinued but also there aren’t any flights on the schedule past January. (The rep was frankly very confused and didn’t offer a lot of clarity.)

Allegiant

reddit

['Responsiveness']

Good Flight

I have never had any complaints regarding Southwest Airlines. I do have a complaint regarding Kansas airport. Kansas airport is the smallest, difficult lay out that I have ever experience. Difficult to get to gates. Directions and gates not label properly. There were laminated papers stuck on random gates with gate numbers.

SouthWest

trip_advisor

['Responsiveness']

Emirates customer service

My ticket was from Winnipeg- Toronto-Dubai-Kathmandu, Nepal. I have purchased ticket through Cheapoair. I have 18 hours layover in Dubai. As per Emirates website, if you have more than 10 hours layover you will receive Dubai Connect I.e hotel and lodging regardless of your ticket type i.e. Business, Economy etc. When I went to Dubai airport Emirates service counter person said your connecting flight with fly Dubai, you should contact Fly Dubai. Fly Dubai said our flight has not started yet we can not do anything though both of them are flying partner and my flight was connecting flight. When I looked my ticket it says Emirates airline from Dubai to Kathmandu but at the bottom in small letter it says operated by Flydubai. Which I came to realize at Emirates Dubai counter only. The only reason I have purchased Emirates ticket was due to Dubai connect which was really misleading. Dubai Airport Emirates employee told me ,everyday we have 10,000 people like you come to us. Shall I provide hotel to all of them. I said, I am with kids and I have 18 hours layover could you please arrange Airport Lounge or give food coupon etc.The person said, if you have money you can buy it, if you have complain you can contact Dubai customer service. Previously, I tried to contact Emirates toll free number from Canada but never able to contact them. So, technically I am not able to contact them.

Emirates

trip_advisor

['Responsiveness', 'Empathy']

Price gouging at its worst

This airline in a very sneaky way gouges passengers. The initial price seems real cheap. And then you get to the airport and they not only overcharge you for checked in baggage - they even overcharge you for carry on bags. I had to pay $79 for my suitcase and another $79 for my handbag. $178 total which was almost what I paid for the flight itself. And if that is not enough, they even charge you for a simple cup of water on the flight. I have flown on countless different airlines around the world for both short and long distance flights. This is easily the worst airline I have ever flown on - it was my first and definitely last flight ever on this airline.

SpiritAir

trip_advisor

['Responsiveness']

Worst experience with any airline. Dangerous to fly during Covid19

The quotes from Allegiant press release are inaccurate. Attendants did not "strongly encourage" masks. They offered them but said you don't have to take them, they're not required." The "vast majority of customers wear masks." On my 2 flights about 70-75% were not wearing masks. Communication channels with Allegiant are broken. No one answers the phone, is available on instant chat, even Allegiant Air Compliance Team is very slow in response and emailed me after my flight was completed. This is not representative of any company where I’ve been employed or a customer. I also took time to post on twitter and no response. Several months later then almost all other airlines who implemented a face mask requirement. Other airlines also put in place spacing on seat assignments. Allegiant did not and put passengers and employees at risk for exposure to Covid. ·

Allegiant

trip_advisor

['Responsiveness', 'Empathy']

Never Again!

Never again! A truly nightmare trip home in some ways. We were prepared for three flights, but departure from Montego Bay and then from FLL was such a mess. First, long lines to check in for the flight in the morning, but no staff members (although all the other airlines were staffed) until 11:00. Very stressful. Second, on SW you can expect people with tons of bags that are huge, so check in takes forever and you think you will never get to an agent. Third, gate change was not communicated, some passengers shared thankfully. And boarding was confusing and as usual with SW, at least 10 or more wheelchairs which are supposed to be +1 but most had 4-5-6 accompanying family members, so I am not sure what benefit A1-15 gets you. Fourth, we literally cooked sitting on the runway for more than 45 minutes until the boarding agent, who evidently didn't scan everyone's boarding pass and then took forever to figure out who had boarded without scanning and they asked the person to ring his call button, then she ran down the aisle to give a printed boarding pass. It was probably excess 90 degrees on that aircraft until we took off. Finally, our fares were more expensive on Southwest than Delta, we simply chose them because of connections, we would have had to spend another night for Delta to work. So do not kid yourself, SW is no bargain anymore. Just sayin' !

SouthWest

trip_advisor

['Responsiveness']

24hr wait

We were delayed at Stanstead for a few hours before taking off which in turn made us miss our connecting flight at Dubai. I was travelling alone with my 2 children 5 and 6, my eldest who has special needs. We had a mammoth walk through the airport at early hours of the morning. The most confusing airport I've ever been to. Finally found someone who advised we would need to go to the transfer bus to get to the Emirites hotel. It was nearly 40 degrees at night and my children were drenched with sweat. We weren't allowed our luggage because they were holding it all for the next flight. So we only had bare essentials in hand luggage. Got to hotel, only 2 single beds for 3 people. No accommodating a third bed for a third person. Food was ok, and I understand we were in Dubai but everything was spicy. My children didnt hardly eat until we got back to the airport the next night. We had no explanation for the London delay. No assistance in the airport, no luggage, no accommodating my children. Am bitterly disappointed.

Emirates

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Assisted a family member in moving

Flights were on time. The staff was nice and friendly. Even though southwest is 1st come, 1st serve, we were still able to get comfortable seats. The flights weren't overbooked.

SouthWest

trip_advisor

['Tangibles', 'Responsiveness']

Tired of canceling

This is the 4th time in a year that we have booked morning flights out of El Paso and they have been canceled. Rumor has it that if the plane is not full they will cancel no matter the airline. If this is the case then stop booking morning flights. I see my daughter a couple times a year so an afternoon down the drain because of a canceled flight is a big deal. Then you call and the airlines do t want to help, They say they have no control, they do not offer refunds, they only give excuses that you can have a later flight or next day flight which may get canceled too. I pay good money to have her fly home and for me to fly out there and I am tired of this happening every time and no one cares. Half the time you cannot even get a person on the phone it’s just a robot!!

Delta

trip_advisor

['Responsiveness']

Park your old planes for good

I purchased a ticket with JetBlue because I knew they had TVs on back of seats. My air and my TV did not work! Could not change channels or adjust volume. I was so mad!!!! In usually download movies when I fly SW. I was excited to get free movies. Going back to SW.

JetBlue

trip_advisor

['Tangibles']

Price Change

In the midst of booking my flight, after having all passenger information entered and on to payment. I had a credit code from a flight previously cancelled (by Spirit, not me). I entered the code and the price on my return flight increased by $100 per ticket. $300 in total. I contacted Spirit and after spending 4 hours on the phone with 6 different people, I had no other choice but to proceed with no explanation from anyone. I've used Spirit on several occasions and will never use them again. Unfortunately, I had reservations already made for a resort and was made fearful from CS to wait any longer.

SpiritAir

trip_advisor

['Responsiveness']

Nightmare getting out of JFK's Terminal 5 last night

Great crew , no complaints about a smooth Jetblue flight but JFK ground operations were a catastrophe. It took us nearly 3 hours to leave JFK last night. We were held on the plane for 1.2 hours after landing/ completing a 4+ hour flight (no air bridge available in JFK); immigration went smoothly enough but major back up so global entry folks leapfrogged the regular line. After clearing immigration it then took 1.3 hours for luggage to appear on the belt and another 20 mins before our bags appeared; no ubers or taxis possible at chaotic Terminal 5, signage to air train in arrivals was absent and confusing..I travel frequently out of JFK but this was one one of the worst experiences I have had in that airport and had made me rethink using JetBlue in JFK again any time soon, despite years of loyalty/ miles etc. Tough travel day.

JetBlue

reddit

['Responsiveness']

The new carrier from Long Beach to Oakland

We had to switch to Southwest to fly to Oakland as Jet Blue gave up their slots to Southwest. We are now learning the rules and ways of Southwest. No assigned seating. You get two free checked luggage. Seats are closer together. You have to balance the wait for airfare sales and making sure you get the desired time. There is no change fee but you might pay more for the fare difference. I paid $15 each way for the two of us to get into the A group. People who pay for the premium seating are automatic A and those who fly more frequent are upgraded to A group. I know you should try to check in as soon as possible. At home I received 48 and 49 positions. Up in Oakland I used my smartphone to receiver 28 and 29. You are told to line in the numerical order of your boarding pass. In both cases we were able to be at the front of the plane. I. will continue to use Southwest in the future.

SouthWest

trip_advisor

['Responsiveness']

Service

The best in the business, there early bird special is great you can get in the a line and pick your seat first it works out well when you have a short time to your next connection, also first off the plane. It cost a little more but well worth it Other airlines let you select a seat and then change it. Also there service is great and real snacks. They make it a fun trip . And they are on time most of the time, give them a shot.

SouthWest

trip_advisor

['Responsiveness']

Perfect service

Excellent service, very good food, comfortable place to sleep for night flight especially. Highly recommend

Emirates

trip_advisor

['Assurance']

What an utter disregard for respecting your fellow person especially customers.

This company is greedy and disrespectful. I am very surprised to see how the employees and the higher ups treat their customers. Common courtesy and respect is thrown out for higher profits. Flight 614 on 11\24\2022 at 11pm

FrontierAirlines

trip_advisor

['Assurance']

CANCELAMENTO DE VÔO APÓS CHECK IN REALIZADO

Meu vôo originalmente seria de Recife direto a Bogotá. Esse trecho foi extinto e me puseram em vôos com conexões horríveis. Após negociar alterei para outros vôos, saindo de Recife no vôo 06 6303 às 16:55 e chegando em GRU às 20:15, depois no vôo 06 854 sairia de GRU para BOG às 01:10 do dia 21 Agosto chegando em BOG às 05:13 desse dia... Acontece que ainda no Aeroporto de REC fiquei sabendo que esse vôo de 01:10 também foi cancelado - e eu já tinha feito o check in - . Eu tinha diária paga no hotel ( bem como passeio ) já paga desde o dia 20 AGO... Enfim, a desorganização está enorme e as informações entre os próprios funcionários da Avianca estão desencontradas. Estou acionando a justiça contra a empresa.

Avianca

trip_advisor

['Responsiveness', 'Tangibles']

Muy buena opción para residentes en Santa Fe.

Salvo el retraso, fue un vuelo tranquilo, con buen clima y sin turbulencias. El retraso fue porque el avión, que inicialmente sale temprano desde Aeroparque hacia Santa Fe, para luego regresar, se demoró en Bs As por la niebla.

Avianca

trip_advisor

['Responsiveness']