Datasets:

leharris3

/

airline_reviews_servq

like 0

roundtrip to Heathrow

We flew AC because they offered direct flights both ways. The flight was fine. I like AC but they are not the lowest price. There is a US airline that I've flown with in the past but would never fly with them again no mater the price.

AirCanada

trip_advisor

['NA']

Avoid St Pete (PIE) airport

This airport is a joke. 1st was arriving and seeing the Allegiant bag handlers throwing bags from the plane and missing the conveyor resulting in the bags falling about 8-10 feet hitting the ground! On the return flight the idiots had passengers unloading from a flight entering through the gate they had us trying to go through to board!!! Very unorganized, small. with few amenities. Will not return to this airport.

Allegiant

trip_advisor

['Responsiveness']

Ms.

What a horrible experience. Our flight was delayed due to a mechanical issue they knew about since the day before and as usual United personnel kept lying to us saying that the flight would leave on time. That didn't happen! When we arrived to Huston there was no effort to re book our flight or compensate us in any way. We lost our money for rental car, hotel and a tour that day. Ps. This is the second time this year something like this happened to me. Earlier this year United kept us inside a 90 degrees plane for 3 hours before they decided to also cancel that flight.

United

trip_advisor

['Responsiveness', 'Assurance']

Business in Chicago

Very friendly crew and were very accommodating. On the return trip plane was delayed on the tarmac due to high traffic and the people working to board us as quickly as possible

JetBlue

trip_advisor

['Responsiveness']

Calidad y buen trato

El servicio brindado es de calidad, la atención, cordialidad de sus tripulantes hacen el viaje muy ameno. El vuelo fue puntual y el espacio entre los asientos es aceptable.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

The most convenient airport in Northern Cal

Wow! Convenience is what you get when you have a terminal all to yourself. Park your car right outside the terminal door for $10/day. If they only went to more places.

Allegiant

trip_advisor

['Tangibles']

To Scottsdale to see new great grandson

As we live close to Bellingham Airport, this flight is very convenient. Service was good. Seat comfort not good, but for the convenience of flying out of local airport, acceptable. I object the airline stating the fare and then adding costs for seat choice, bags and boarding priority.

Allegiant

trip_advisor

['Tangibles', 'Responsiveness']

Your employees are not lazy

There are better lead companies. Unfortunately the way the leader treat employees shows. Thinking their staff is lazy, they treat them like that, and now there is resentment that the customer feels because of it.

FrontierAirlines

trip_advisor

['NA']

Worst airline

Their ticket doesn’t say transit visa requirement. Their government website says Indian passport doesn’t require but their check in system says required. That is how they scan people. After all this even customer service people also said not required. Air Canada should be banned

AirCanada

trip_advisor

['Responsiveness']

Late but Good flight

It is a while since I have flown Emirates but I recently flew from Singapore to Melbourne in economy. The experience did not start well with the flight being delayed initially by the late arrival of the plane fro Dubai. Oh well these things happen. Then the plane was delayed another 2.5 hours in Singapore with "engineering Problems" However Emirates were very up front and communicated well with their customers. Instead of arriving at 12.30 am in Melbourne we arrived at 4.00am. However once under way we had a good flight in a Boeing 777, the staff were attentive and all things on the flight functioned well. I guess it is a function of a well run airline that the flight was uneventful and everything seemed to work. The meal was what you would expect from a full service airline. Emirates has a good reputation and I can see why however I don't see them as being any better than a lot of other full service airlines.

Emirates

trip_advisor

['Reliability', 'Assurance']

Didn’t know it could be worse than Spirit and Frontier

Upon check in we found out that none of our carryon luggage was allowed. We were not allowed to upgrade and we were forced to pay to check in each our 4 carryons (One per passenger). I didn’t think airline policies and service could get worse than Spirit…I was wrong. We will not be flying United Airlines going forward.

United

trip_advisor

['Responsiveness', 'Assurance']

Okay flight, gluten free food okay but not great.

Flight completely packed. Crew were good. Food was okay, fish without any sauce not that great, potatoes were nice. Snack was a dry sandwich again without sauce or butter. Seats seemed less comfortable than I remember.

Emirates

trip_advisor

['NA']

Péssima experiência

AVIANCA tornou-se uma péssima opção para voar. Assentos extremamente desconfortáveis, serviço de bordo pago (inclusive água).

Avianca

trip_advisor

['Tangibles']

Easy!

We arrived at the airport and went to special services where we could check luggage and get wheelchair access and better seats on the plane. Everything went very smoothly. The seats are wider than other planes and there is more leg room too.

JetBlue

trip_advisor

['Tangibles']

Thorough let down and stranding passengers,without communication

We took Emirates to fly to Colombo for a holiday on January 16th and had to get back on March 30.The airlines send a text about 24 March saying London flight from Dubai on 31March was cancelled. Nothing about Colombo London flight.we could not contact Emirates on phone as they have shut down all their phones. It is their responsibility at least to talk to the passengers who trusted air line to fly. The value of an Air line should be judged how they cope in case of a difficult situation. They behave very irresponsibly by not even answering telephones, and they only concerned about their profits and not the welfare of the passengers. Many air lines were taking their responsibility in flying their passengers from Colombo except Emirates with a big name , but poor service. This should teach other passengers that they should fly with Air lines who take responsibility for their passengers., The most disgusting and irresponsible way things are done by Emirates ,stranding passengers in a country and absconding their responsibilities, only to look after their finances , is not the behaviour of a big Air Line. Well Done Sri Lankan Air lines and Quatar , they look after the welfare of their passengers as a priority. Now having paid money to Emirates we have to pay double to fly by Sri Lanka air lines. Emirates should learn to give priority of the passengers they fly ,not only in good times ,but also in the event of unexpected situations as well.

Emirates

trip_advisor

['Responsiveness']

Great service and flight

We flew from Lexington to Orlando on Allegiant air. Great service at the desk and on the plane. My wife and I flew with two of our children and everything went smoothly. Everything was made easy using the Allegiant app. We will definitely fly on allegiant air again.

Allegiant

trip_advisor

['Responsiveness']

Super easy to fly with!

Frontier is our first choice when flying given the price and previous experiences. We always pack light (hiking backpacks) and never pay to check in a bag. We save hundreds by doing that! When flying with our two year old, we always board first, which is super nice. Checking the stroller at the gate allows us to go from gate to gate. Download something on Netflix and you have your in-flight entertainment. I've said this before and I will say it again, if you want a cheaper flight and have an open mind, Frontier is the way to go.

FrontierAirlines

trip_advisor

['NA']

Uncomfortable extra room seats

I put business class, but it was actually an extra leg room seat. I try to fly Jetblue, when possible, but this particular flight was one of the most uncomfortable seat experiences ever. I had an extra room seat for leg space, which was fine, but the width of the seat was small - I mean small. I am a 36" hip, yet I felt like I was sitting in a tea cup. The back of the seat felt like it was in a permanent lie back position, which is not how I like to sit, and that made for a lot of wriggling and adjustment to try to get comfortable. 2 hours of this was exhausting and resulted in an aching back. The TV screen was the size of a match box and ended inches from my face when the guy in front of me moved his seat back. Time to revamp some of these older planes.

JetBlue

trip_advisor

['Tangibles']

Nice Plane, Bad Customer Service

It was going to be lots of flying, with lots of stops, with lots of students. I was in charge of taking a group of students to Cusco, Peru. Our flight left from Wash.DC. In Wash. DC the person behind the counter told me that there may be an "issue" once we reached an Salvador with some of our tickets. I told her that I had another connecting flight after San Salvador and needed things to go smoothly. She said she would "look into it". She did find me and told me that all was taken care of, but then mentioned that I might want to double check once I arrived. I'm glad I did. Once there I was told that 2 or 3 of my students didn't have seats for the next flight. That they had been "bumped." I spoke very calmly but explained that I was not going to leave young teenage girls unchaperoned in the airport over night. (They were going to put them on a plane the next morning). I explained that we travel together and that our tickets had been purchased 6 months ago and confirmed before we left! He just kept smiling at me. There were many announcements made offering points to someone who would give up their seat. I was finally told all but one girl could fly. No way! I put her in line with us and said that they would need to bump someone else. When the manager finally handed me a boarding pass telling me he "sorted it all out" she didn't have a seat, just standby. I went back to him, he appologised and handed me a "new" boarding pass for her. Busted, she was assigned the same seat as I was! We were walking onto the plane when she was finally handed a seat number. I was NOT pleased. Once we got on the plane it was great. Bad plane food, good entertainment. Nice trip.

Avianca

trip_advisor

['Reliability', 'Responsiveness']

Great

Excellent flights. Comfortable, clean and service was great. My return fight was great too. Just unfortunate that some other passengers were rude and inconsiderate. No reflection on Emirates at all. Will fly Emirates again.

Emirates

trip_advisor

['Responsiveness', 'Assurance']

Good price

Seats were like sitting on a board. Very cramped, there was no space in the over head bins for anyone's backpack. The crew was friendly.

Allegiant

trip_advisor

['Tangibles', 'Responsiveness']

Mr

One of the worst trip & airline choice in my life! Customer service is unlike any customer service you’ve ever dealt with in the U.S! They treat with the idea in mind that are a “cheap person and we know why you are coming to our airline”! I recommend everyone to really do the math with the other airlines before choosing this airline because it’s really not worth and most likely you are paying more if you have carry on/s + the humiliation from the airlines’ staff! Hear my advice and don’t choose this airline and you are the WINNER!!

FrontierAirlines

trip_advisor

['Assurance', 'Empathy']

Gate attendant closed gate early! Flight missed!

First of all I am not a novice flyer. I am well aware of the issues that can arise with security lines, checking bags, parking, shuttles to airport, traffic etc. I am also a frequent allegiant air flyer as well. NY annual girls trip has been scheduled for months and all was well we arrived at the parking area, hopped on the shuttle and was at the ticketing gate with a little over an hour to go. We were checked in 24 hours in advance complete with boarding passes on mobile app. We went through security with no line although the lady in the wheelchair took some time. We gathered our things and headed to the gate. Mind you i also have a condition that required extra bathroom stops. When we got there ( right on time to board) the agent told us the door was shut and we couldn't board. Mind you this was at 12:13. This was 2 minutes before they were supposed to close the door. In my experience flying there were people still waiting in line to load and be seated. I have seen them open that door on more than one occasion. My cousin had already checked her bag and it was on the plane along with her medication. In the time the agent spent arguing the door could have easily been opened and we could've been in line and not even through the plane doors. After arguing with her for several minutes we went to ticketing where Chelsie graciously helped us get on another flight without waiting until the next day. The "gate keeper" was rude and unsympathetic as well as not consistent with rules. When we made it back to the gate for our second flight she accepted a full sized suitcase from a passenger that didn't check an obviously large bag and checked it for her. Consistency for rules is out. She needs a reality check when it comes to customer service. Thanks for ruining my trip!

Allegiant

trip_advisor

['Responsiveness']

Good Service

Profession, approachable and pleasant. For my first flight, the staff really eased my jitters. From check-in to the point of disembarkation; the staff and service they provided was beyond professional.

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Rude Staff

Upon coming into the YYZ airport today, I noticed a couple who was checking their bags and seemed a little lost, and was searching for an attendant to give them a hand. They finally came across an older lady with blonde short hair, at the checked baggage section around 7:20pm in terminal D. They kindly asked her to give them a hand, to which the attendant did not even stop, she looked behind her and said “go read a map I don’t know where you’re going.” and kept walking. The couple both visibly shocked at how rude she was, just walked away. I thought this was EXTREMELY disrespectful to the guests. Hopefully air canada does something about this employees attitude, to prevent another unsatisfied customer.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

BUYER BEWARE

I’m so out of energy I can’t even describe all of my issues with them. I know it’s cheap, but it’s not worth it. It isn’t as cheap as it seems as they screw you on everything along the way. The crew doesn’t clean the plane either. It’s filthy and nickel and dimes you for oxygen

FrontierAirlines

trip_advisor

['Tangibles']

Direct Flights

Direct flights are the best. We leave very early and take a snooze and viola we are in Las Vegas for breakfast. We have to get up very early, but it’s so worth it. I love flying Southwest, cause they’re the best!

SouthWest

trip_advisor

['Reliability']

TERRIBLE CUSTOMER SERVICE

We flew home with the same bags we started with and we traveled home with less, so our bags were even smaller. The gate agents were extremely rude and disrespectful, and wouldn't let us on because our bags needed "to be pushed" into the box. They wouldn't even let me speak. The bags did not need to be forced into the box. The man just kept shouting, if it doesn't slide in, you can't get on the plane. The woman at the podium kept interrupting me demanding $99 per bag. Everytime I tried to talk, either the man said I was not allowed on the flight. I needed to remove two items of clothing from the bags and layer them on, and shove an item under my shirt.  All that nonsense and stress just so I can undress and repack my bag at my seat and put my bag ,THAT FITS WITHOUT AN ISSUE, under my seat. In fact, I could fit my bag and my husband's bag in front of me. Once I got home, I measured my bags and they were SMALLER than the requirements listed on the website. SUCH A SCAM FOR MONEY!!! Once we got on the plane we looked around and realized the flight was less than 2/3 full and assumed the aggressiveness was because they wanted money.

FrontierAirlines

trip_advisor

['Responsiveness']

Travel Nightmare!

I had myself the nightmare in airline tales! Started on Thursday morning in Winnipeg, planning to arrive in Asheville in early evening. Flight was delayed due to snow in Chicago; flight was delayed due to equipment problems; flight was cancelled. They put us in a hotel and I started back on Friday morning, but now I was supposed to fly from Winnipeg to Montreal to Dulles International to Asheville. The landing was aborted in Montreal and we were diverted to Toronto. There I discovered that my bag was lost, but I could catch a flight to Dulles. Then Passport Control wouldn't let me board the plane because my bags were lost (like I had any control over that!). Some extra effort by Air Canada finally got me on that flight, just before it took off. I would have missed the connection in Dulles, but that flight was delayed because of equipment problems. My favorite: I asked the United representative if she thought our flight to Asheville would be cancelled since it was so late. Oh no, she said, we need that aircraft in Asheville tomorrow morning. Good to know they were interested in getting us safely to Asheville! After landing it was another hour to re-report my lost bag and then an hour to drive home. My bag arrived two days later. I've flown extensively through the years, but my plans for 2020 only include car travel!

United

trip_advisor

['Reliability', 'Responsiveness']

GROUND STAFF (LADY) TOO RUDE AND UNPROFESSIONAL

Very much disappointed, United Airline Ground staff knows it very well how to exploit customers and take advantage of customer hardtime. one of the lady staff handling the customer desk was too rude and totally unprofessional, quite not sure how United Airline hire these ground staff who don’t have the basic etiquette to handle clients and ultimately brings in bad review and customer dissatisfaction for them. It was early morning flight, myself and along with my family ( spouse and 2 kids) got flight at 7:00 AM from Atlanta to Newark. Reached airport around 3:45 AM EST to have enough buffer and for easy onboarding. Approached United Airline counter to get luggage checked in after entering all passport details, lady started weighing the luggage and without any sense asked me to pay $1200 for extra luggage charge for hardly 1 lb extra on few of my luggage. Not willing to listen anything and when asked to allow sometime to adjust the luggage she literally given an odd look and replied very rudely to move out from the queue. Atleast customer deck rep should have some basic etiquettes and consideration for the travellers who are with family especially with ( 3 year old kids). I moved out from the queue along with my family done some adjustment on my luggage ( by throwing few on my items) to make it exact 50 lb from 51 lbs and again queued up for checkin. This time also she was soo rude as in I took her money back. Despite of adjusting the luggage she charged me $400 extra and wasted 2 hours only in checkin queue. Now with only 1 hour left for flight to take off and security check yet to be completed I was on the verge of missing my international flight but somehow managed to clear security check clear. NEVER EVER TRAVEL WITH UNITED AIRLINE, GROUND STAFF IS TOO BAD, UNPROFESSIONAL and RUDE to handle client..

United

trip_advisor

['Responsiveness', 'Assurance']

Costs next to nothing...and is worth about as much.

Awful. This is a basic low cost airline, and I knew that going in, as long as they got me there. But they didnt! My return flight was cancelled less than an hour from check - in. Which meant I had to wait in line, with the rest of the travelers. After a few hours, their minion gave me a hotel voucher, plus ticket to a United flight next day, but not to Philly, but Newark. How to get to Philly? She said that a Uber "link" will be given. This never happened. The next day, I get charged for Luggage by United, which they (Spirit) cleverly weaseled out on. Their minion clearly saw I had a bag with me! and I paid for it, which they should of transferred. I paid out of pocket to for my bag ($$) and the ride to Philly ($$$$), since the Promised Uber "link" never showed up. Calling them afterwards and lodging a complaint fell largely on deaf ears. It's been more than 2 weeks since, and no word. Awful company. Their service costs next to nothing, and is worth even less!

SpiritAir

trip_advisor

['Reliability', 'Responsiveness']

Bad Eperience

I have traveled to US couple of times and to Amesterdam once. I was travelling with Infant and there was no bassinet for long flights too. Food was bad! Legroom was bad! I went thru a flight cancellation as well due to bad weather and the notification came just few hours before the travel

AirCanada

trip_advisor

['Tangibles', 'Reliability', 'Responsiveness']

Cancelled Flight No Reason Given

I drove almost 3 hours to fly from CLT to MCO after Allegiant cancelled a flight from Roanoke (different review). 10 minutes from the airport they cancel the flight and refund but offered zero assistance in getting to Orlando. No cars to rent so I had to spend over double on a different airline. Complete a-holes, never again.

SpiritAir

trip_advisor

['Responsiveness']

Travellers on point get penalized!

We had book this trip together as a couple, in April for August...Wpg-Mtl...Mtl to Wpg. We booked on points...so could not see our seats until booking time allowed, which is 24 hrs prior to departure.... We found out we were not seating together for both flights,.. and when we asked, we were told the flights were full and that because we were on points and did not pay for it we weren't given seats together! It is a money grabber! On our way back, we asked at the gate as soon as it opened if they could help us. and wouldn't you know, there were seat together left, and they accommodated us for FREE! We really feel that we are penalized because we collect points....that is bad PR

AirCanada

trip_advisor

['Responsiveness']

Sprit Airlines Worst Customer service

Worst customer service. Flight delayed 40 minutes but gates closed one hour before and there was no coordination between security gate/tsa and gates. My baggage went to Laguardia and they closed the gate and flight was there on the gate for over 40 minutes but they didn’t get the passengers get in there were over 20 people waiting to get in. Next gate delayed too bu thy let the passengers get in. Sprit gave a option to fly after 36 hours with no accommodation. I had to book a new flight by my own and ended up traveling to my destination. Sprit airlines is one if the worst and last option to travel

SpiritAir

trip_advisor

['Responsiveness']

the only way to do long haul

great flight, great food, friendly and professional crew Don't bother with the inflight WIFI though, it doesn't work, and for 16usd it should be included in a £3000 ticket. Complete waste of time and money on both inbound and outbound flights. Everything else was perfect

Emirates

trip_advisor

['Tangibles', 'Assurance']

My flights have been canceled twice and delayed every time

I do not recommend this flight service to anybody it is terrible and is always delayed and canceled.

SouthWest

trip_advisor

['Reliability']

HORRIBLE CANCELLED FLIGHT 2 HOURS BEFORE

This airline is the worst one ive ever experienced. They cancelled my flight as I was a already past security waiting at the gate, they said the plane just "wouldn't arrive: no expiation at all. They offered a $50 credit, even with that I will never fly on this airline. Frontier makes spirit look like first class.

FrontierAirlines

trip_advisor

['Reliability']

You get what you get with COVID

There is absolutely no reason Southwest needed to fill this flight completely. It’s absolutely insane that they care more about profits than their customers’ safety. However, if you are traveling during a pandemic, it’s understandable that you’re taking risks. SW asks everyone to wear masks and encourage people bringing their own wipes to wipe down the seats. I think next time I’ll spend the extra $$ to fly delta for the safety aspect but given the circumstances the SW flight crew is really great and diligent. It’s more of a corporate issue than a local one. Their CEOs are greedy AF for encouraging this nonsense during a global pandemic for profit.

SouthWest

trip_advisor

['Assurance']

Unethical service at the gate and they don't care.

I paid the extra dollars for two seats , for myself and wife. On the instructions to board I presented my boarding pass. I was told that my seat is changed and my wife and I will be on separate seats. I informed the agent that I paid for my seat. She said loudly " you are holding up the line go to the side" . We stood there like beggars as if we had done something wrong. I requested to speak to the manager. She said I AM THE MANAGER. Eventually after 15 mins of waiting her co worker said she changed the seat as she wanted to accommodate another family, no request from on..they agents feel that they can do as they feel like. A bunch of incompetent staff. They should be investigating.. I will write tge headquarters with an official complaint.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Simple and easy.

The staff on Southwest really enjoys their job. You can just tell. If traveling with a family, I do recommend upgrading your spot inline or at minimum check-in early.

SouthWest

trip_advisor

['Responsiveness']

Do not use them

One of the worse airlines to ever fly with . Wouldn’t recommend . Very unprofessional . Worse than spirit . They canceled a flight on me . Wouldn’t even give me a fly credit or a hotel

FrontierAirlines

trip_advisor

['Assurance']

Allegiant Experience AWFUL for the 4th time!!

I've given this airline 4 chances and EVERYTIME they've disappointed!!! Each time I've flown with them they've delayed the flight up to 4 HOURS!!! NEVER AGAIN will I fly this airline... enough chances!!!!! AWFUL AIRLINE!!! Avoid if you want a good experience!!

Allegiant

trip_advisor

['Responsiveness']

DONT WASTE THE MONEY!

This is the most inconvenient airline I have EVER used! My arriving flight arrived so late the airport was closed when I arrived and I couldn’t even get an Uber to my Airbnb. I tried calling for WEEKS and each time was on hold over an hour so I just hung up. My ONE flight was delayed THREE times the day of, which inconvenienced me even more. I finally got a hold of a person who couldn’t even speak English so that took even longer to explain. Because of this cheap airline I paid for an entire day at my Airbnb that I couldn’t even enjoy not to mention I had to pay additional money to keep my rental car. When transferred to a manger the best advice I was given was to cancel the flight and rebook but their next available flight would be Friday, ITS MONDAY! So of course that wouldn’t work, I asked the gentleman to at least comp me for the extra day rental car and of course he did NOTHING! I will never use this disgrace of an airline. The customer service people are disgusting and they claim they are transferring you to a manger when in reality you are just speaking with another rep who can’t do anything to help you. Ugh, No mind me I’m just sitting 10 hours from my home until almost 11pm tonight with my 8 year old daughter. 🙄

Allegiant

trip_advisor

['Responsiveness']

Friendly Skies

The RSW to Atlantic City Route is manned by very competent flight attends …. Thank you again for a great flight

SpiritAir

trip_advisor

['NA']

We love JetBlue

It's a bus trip to Boston to fly JetBlue rather than flying Southwest from our local airport, but it's worth the trip to us. Always a smooth operation with no snags, and the seat spacing, even in their regular seats, is more than adequate for my 6 foot 2 frame. Decent drinks and snacks. Always a pleasure to travel with them whenever we fly.

JetBlue

trip_advisor

['Tangibles', 'Responsiveness']

Penalty to refund or credit due to hurricane Ian is more than the cost of our tickets

Destination is devastated due to hurricane Ian. After getting disconnected 6x, waiting half an hour each time to speak with a representative, there is no option to get flight credit and a refund penalty would cost more than our flights. Changing our flight to an area that was less affected in florida would cost 4x the price of our current tickets just to complete the transfer. Last year, we were kept on a tarmac for 7+ hours, then returned to an airport in Mexico after the flight was changed. Around 1am were told to leave the airport and find a hotel and return the next morning with no time provided for the new flight. No compensation for hotel. No water or food available during the wait.

FrontierAirlines

trip_advisor

['Responsiveness', 'Empathy']

Leg Room Gone

This was a wide-body DC 10. I'm only 6' 00" tall & there was "no" leg room...was very uncomfortable. Seats do not move. Sooo, on the return flight, I upgraded to a bulkhead seat & it was worth every penny. Also the tray tables are kind of a joke...they're about the size of a paperback book...a coke or beer & a napkin, that's about it. The check-in was the usual nightmare, now days, with long lines everywhere. The flight was non-stop & went pretty fast. It was very inexpensive & I would do it again.

Allegiant

trip_advisor

['Tangibles']

I Love Jetblue!!

Jetblue was so comfortable with more legroom than other planes. There is a personal tv with cable to watch on the back of every headrest, and the snacks were better quality than other airlines. I would fly Jetblue again and again

JetBlue

trip_advisor

['Tangibles']

Scam Artists

Don’t use Frontier Airlines. They are scam artists who are hiding behind lies and deception to ensure they don’t issue refunds to hard working individuals who can’t travel using Frontier.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

They do not give the option to change or cancel a flight, I lost $ 426 with them because they do not help, it was my fir

They do not give the option to change or cancel a flight, I lost $ 426 with them because they do not help, it was my first purchase and my last. I hope you see this review and do not risk going through the same thing that I go through.

FrontierAirlines

trip_advisor

['Responsiveness']

DAVEo

Trip from Punta Gorda to Providence was perfect. Returning flight was delayed and eventually cancelled and rescheduled until the next day due to bad weather in Florida. Although not great having to find a hotel and stay an extra night, the captain and the crew kept us informed and seemed to do everything they could.

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Northern Italy and Lazurne Switzerland

Great Service good food. Flight was smooth and seats were excellent. Flight attendants were helpful and great.

Delta

trip_advisor

['Assurance']

Local flight

We are traveling in the local region. Flight got delayed due to weather. Airline provided food voucher and courteous.

Avianca

trip_advisor

['Reliability', 'Responsiveness', 'Assurance']

Worst airline ever!!!!!!!

I traveled with a relative, our first flight was delayed. The captain said first the plane had a mechanical problem and that the plane needed to be checked, then after more than 30 minutes they informed everyone that the plane was actually ok. We had a connecting flight at jfk. The flight attendants told us that we didn’t had to worry because the connecting flight was going to wait for us. We ran to the next flight and of course they didn’t wait. We had to spend a night in New York in a cheap dirty hotel that jetblue put us on with only one bed. Next day we finally took a flight home and when we got to Portland our luggage never made it!!! We are currently waiting for it. I heard from taxi driver in NYC similar horror stories. I will never fly again with Jet blue!

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Rudest customer service

This airline I never recommend for any one , at the airport they change gate many many time with out announcing and when guy was announced he doesn’t know what he is talking about , he was changing gate number even 2 minutes for flight at MCO Orlando airport. Also employees name Marianne was working and i ask her about the gate change and delay of flight she was mad on me and looks like she was ready to go home and was shouting on me . I never seen any employee working at the airport facility like that . I am also busy person. So I understand the situation but they have to let passengers know correctly.

FrontierAirlines

trip_advisor

['Responsiveness']

On time, excellent flight.

Flight was on time, very pleasant experience. Flight crew was excellent, not overbearing but provided just enough service to keep everyone comfortable.

Allegiant

trip_advisor

['Assurance']

Great NonStop flight from Atlanta to Punta Cana

I had a great non stop flight on Southwest, from Atlanta to Punta Cana. Good service and a smooth ride, very comfortable. Our flight landed on time and when leaving Punta Cana, had a great on time flight back to Atlanta. I love South West, 2 free bags and no hastle.

SouthWest

trip_advisor

['Reliability']

United appears to be perpetuating fraud

I booked (confirmation # 085VHL) through United. I later discovered that I was sold a flight fraudulently - it does not "exist".. The return trip was booked to go to Australia UA5389 and New Zealand QF143 Jul 16, 2021. Yet I was told by NZ authorities that the flight booked in fact could not land since none of the passengers could be booked, as according to the law, at local quarantine residencies. Nothing was book on their end, so the flight was invalid. The astoundingly rude person whom I contacted at United subsequently canceled my flight (I was very polite and diplomatic). It cost me many hours and stress. But fortunately I canceled within 24 hours and got all our money back, but not the 1/2 day of my life trying to deal with this. Other people were not so lucky.

United

trip_advisor

['Responsiveness', 'Assurance']

Roomy

I found that Jetblue has more room than other airline.I didnt even incline the seat. I already had enough leg room.Plane is little old

JetBlue

trip_advisor

['Tangibles']

Great service

For some reason I hadn’t flight in Avinaca for a while and I regret it, the service was very good, the plain was up to date, clean, we toked of on time and landed 10 minutes earlier, over all was really good

Avianca

trip_advisor

['Responsiveness']

Air Canada is a joke!!

Flight to Montreal was delayed 3 hours so missed our connection. We couldn't get into Barcelona until a day later than planned. They tried to get us on a Lufhansa flight but AC computer system couldn't communicate with Lufthansa systems. We tried various flights with Lufthansa but after 7 hours at LAX walking back and forth between AC and Lufthansa 5 times, no luck. We finally left the following day cutting our vacation a day short. We made it to Barcelona safely (thank god) but guess what, ALL 3 BAGS WERE STILL IN LA!! DON'T FLY AIR CANADA.

AirCanada

trip_advisor

['Responsiveness']

Book anybody but delta and their Partners

First it takes at least 15 hours to plan a route. Then they refuse to take your payment. Then they cancrl a klm flight but do not update delta or air france sites. Then a whole hour with an operator to rebook. Flight I wanted to buy up£500 in just 8 hours. Guy said he couldnt get me to chicago I did his work found you could via detroit. Booked the itinery. Then he hot my name wrong. Then Delta sent me the original itinery and asked me did I want yo pay for it. Told them I had new booking paid for and could they e sure name was correct. Now they have cancelled one of my flights and got me sitting in an airport for 9 hours. But that originsl flight is still operating. Selling the seats for more or just drliberately making sure I never travel again. Airlines are ageist. Delta in unproffessional No e mail contact. Phone reservations cut you off too busy. Busy because they treat passengers like dirt. Going to cancel and book eith another airline Cardiff airport is a waste of tax payers money

Delta

trip_advisor

['Responsiveness']

Stay away from this airline

Worst airline I’ve ever traveled on. We booked a flight with these guys in an attempt to save a few bucks, however, we quickly realized this was a huge mistake. Not only did they delay our flight by almost 4 hours but in order to compensate for their “wrong doing” they gave us a 15 $ voucher for food 15 mins before boarding the plane. No one had time to get food and most people had already bought food with their own money. When we arrived to our destination, we waited over an hour for our luggage. The service they provide is completely unacceptable. Aside from their service, their seats are uncomfortable and the tray tables don’t even fit a drink and a sandwich. Pay the extra money for better service and comfort. These people /airline suck.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

It doesn't matter where you're flying from or to...

you're going to get nickel and dime'd the whole distance, even if you're not on "economy," but man, most especially if yo're in economy. God forbid you take an economy flight, United will sure let you know that you just don't matter, you are the lowest of low. I get the distinct impression that this airline simply does not care about you if you don't have their credit card and/or if you're not so much one of their favorite frequent flyers. And it does not matter where you are flying from or to, I have experienced this treatment worldwide. I have a "favorite" airline, but if I wanted to switch things up, United has made it exceedingly difficult for me to feel warm and fuzzy about them - I'd hate to choose United just because of how I've been treated, and I fly a LOT.

United

trip_advisor

['Assurance']

Allegiant closed doors and departed w/o me, despite I was checked in and on time- zero confidence in this airline

This situation occurred 5 months ago, but I have intended to write a review since the incident, however have been busy traveling-- I travel and fly THAT much, and I will say that my experience with Allegiant and their customer service was some of the worst I've ever encountered, that I will never fly with them again unless it's an absolute emergency or the only option. Literally, never again. I was departing from AVL to BWI. The flight was to leave at 13:38, meaning (and confirmed on the ticket), that the doors were to close at 13:23. Which is standard. However, at 13:01, as I'm passing through security (it's a very tiny airport), I hear on the overhead speakers that the doors for my plane have closed and that any passengers not aboard yet must go to the customer service desks to for further assistance of rescheduling a new flight. I ask a security officer what that was about and he is unable to assist and tells me I will need to go to the customer service desks, which is back out of security, in the original arrival lobby. So, there I go, and see a line of people, and despite that time feels super of the essence, I go to the back and wait my turn in line. Once I get to the front, little did I know I was going to be met with the worst customer service experience in the airline industry I have encountered to date. The young, female employee's name was Takya. She asks how I'm doing as she calls me forward in which I reply "Well, not too good, I just heard my plane closed the doors and no one else can board, but they aren't supposed to be closed yet for another [x] amount of minutes" (at this point, it still wasn't 13:23, so I was hoping still that maybe it was an error and whatever that needed to be fixed could be fixed and I could still board the plane.) She then proceeds to confirm via computer that the flight had in-fact closed it's doors and I will need to rebook. I clearly and calmly explained that the doors should not be closed yet, that it was too early, and that I was checked in and at the airport in time, and that I'm hoping to still get on this plane as it shouldn't have taken off yet. She is extremely dismissive and says she will have to help me reschedule but that I will have to wait and that she needs to help the other people behind me first. I told her that this was a time sensitive matter, not only for the hopes of getting on this plane, but in case I couldn't and no other flights from AVL worked out and I had to fly out of another airport that evening. And she literally persisted and said that everyone behind me will miss their flight and that to help me would take too long and she will have to help everyone else before me and that I needed to stand aside and she will help me when she can. I persisted and said that I was a customer who needed her help, who was DIRECTED to go to her for help, and that I waited my turn in line just like everyone else and that my issue was time sensitive and I needed help. In which she said no one could help me right now (there was 2 employees at the counter), and that I needed to stand aside. I then asked if a manager was available to assist. In which she, with attitude, calls to someone over her walkie, and literally within minutes a manager is there to help me. I should not have to suggest that, she should be suggesting that if my issue is too time consuming for her to handle and she needs assistance. Here, I end up having two managers get involved as they see it unfold that literally, for no good reason, the plane literally has left without me. As, at this point in time, it's after 13:38 and the plane had left, thanks to Takya wasting valuable time fighting me, when she should instead just have done her job professionally. The two managers who helped me out where very kind, but even the limitations put on them and how they can help, is so ridiculously limited, you don't even actually feel like you're getting help. The next flight wasn't going to be going to BWI until like 36+ hours later, so I did end up having to rent a car, drive to CLT, and fly out of CLT that night. It ended up being about $350 of additional expenses, in which Allegiant wasn't able to financially compensate me in any way, of course, despite this 100% was their error. To this day, I'm still hoping to get refunded for my flight (I disputed it with my credit card company), which should have just been a given. Supposedly, they (maybe the gate agents?) tried to call my cellphone several times but I was unable to be reached. Here, the third-party website must have auto populated another address and phone number by default, as they didn't have my correct information and so I never received the calls. Even so, I'd like to think that if you can't be reached by phone, the plane should not just be able to take off without you, if you are checked in. My ex who is a pilot, after talking to him about this situation, seems to think that the likely cause was that the plane over booked, and there wasn't any more room left, and that's normally what the situation is when the doors close and the plane departs prior to the departure time. In all my years of flying (probably 50-100 flights), I've never seen anything like it. Whatever the reason, my experience with Allegiant was so bad, I will be actively avoiding them and persuading others to the do the same. Very unreliable, and there's no travel security in that, when reliability is one of the most important considerations for an airline. And while honorable that Takya wanted to help the people behind me and be quick, she should definitely receive some additional customer service training, or not work in customer service at all.

Allegiant

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Unreliable

You just never know if they will be on schedule. this route usually has delays or cancellations, definitely is not a priority but is not cheap, so you expect better from them. Safe flight, new planes.

Avianca

trip_advisor

['Reliability']

good flight

stress free and uneventful, seat assignments were typical. All flights were on time with no delays. CAK was a sleepy little airport that I recommend.

Delta

trip_advisor

['Responsiveness']

Absolutely horrendous and terrible service

Delayed over 3 hours for mask issues absolutely ridiculous, do not fly with these crooks, Gina review absolutely awful.

SpiritAir

trip_advisor

['NA']

TERRIBLE

They canceled our flight last minute. we rebooked for the same evening , waited all day, then they canceled the second flight last minute. We are now stuck with hotel costs and missed appointments at our destination. ludicrous !

FrontierAirlines

trip_advisor

['Reliability']

Not as friendly service as in the past, with some exceptions

We’ve always had wonderful, friendly service on our flights to and from Tokyo in the past. This trip was a bit of an exception. On both flights, with the exception of one flight attendant on both, the friendliness seems to have diminished. In fact, on the flight from Newark to Tokyo, the best flight attendant in business class was one person, Tina, who was actually working coach but helping out in business, who was super. And on the way back, one of the flight attendants recognized my husband and was great. He also was very friendly. But the others not so much...helpful but no smiles. The food was ok and the comfort was great, and most important, safe flights.

United

trip_advisor

['Assurance']

A travel agents worst nightmare!

April of 2019 I traveled to Tampa to visit friends and check out a few Clearwater resorts I wanted to book for events. It was business so I traveled solo but also my birthday weekend so my husband surprised me on a red eye. Fast forward to departure day on our way to airport and Southwest cancels 1 hour before boarding time. No explanation or compensation offered. After calling and realizing that some clients were offered travel vouchers and others were not someone finally contacted me offering us $200 each in luv funds. My husband and I both missed 8 hours of pay which is double the value of funds. I am also a banker and missed a very important conference, in addition we had to pay another night of hotel and car rental. In short we still took a huge loss. Fast forward to August 2019, 4 months later were in Hawaii and decide to use my husbands voucher to island hop. Southwest had one ways for around $50 each. We book only to find his was actually only $150 not stated amount of $200 Now Fast Forward to December of 2019, I am still a travel agent have a large group of 25 guest flying back into Tampa almost exactly a year later. Resort then cruise so flights are important. I book myself outside of the group with the intent of using Voucher! And guess what?? Our flight going in has been canceled. We are 4 months from departure and other carriers will be higher now and I have collected payments from clients. Not to mention my Luv funds are set to expire so I have to talk to another department to beg for extension? I was told it was because of continued grounding of Boeing. Well if that plane is grounded why are you selling tickets? Southwest is a travel agents nightmare and a pain to travelers. They are not dependable and always my last choice in airlines now. I get free bags on most airlines because I'm a card holder. But clients often see it as a value so I try to adhere. I am always leery booking clients with them for fear of there overbooking and lack of delivery. Southwest needs to stop selling tickets on planes that they don't have clearance to fly yet. The grounding has been going on long enough for them to have a system to serve clients.

SouthWest

trip_advisor

['Reliability', 'Responsiveness']

Fast and High in the Friendly Skies

Took the 7 A.M. flight on a clear Tuesday morning. We were greeted at the curb by a friendly bag agent. Nice way to start the day. Plane took off on time even though we had a full flight on a 757. The flight attendants were on top of everything. We all had personal entertainment screens on the seat in front of us. The seats were roomy and comfortable. The plane got up to 40,000 feet: I don;t think I;ve ever flown that high before and we were doing 580 MPH. Flight smooth and turbulence free. At the Fort Lauderdale end the bags came out within 5 minutes. Are you sure I was flying United? I bang them when they are bad, so I have to give them their due on this one. The terminal area for United in Newark is all brand new and there are many places to eat and drink. The flight was reasonably priced. All I can say is I hope they keep it up.

United

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

No real complaints...got me from A to B just fine

Did this flight in July and came back home with same airline, same airports, in Sept 2019. It got me there and back, and my luggage got there and back as well, at the same time as me, they fed me and gave me plenty of a variety of liquids, so all is good. Though, I would say that the flight home, they seemed to feed us a lot! Not complaints there. I ordered gluten free menu, and it was fine...nothing fancy, but who goes on an airplane in an economy seat and expect fancy? Only issue I had is that I could take one piece of luggage to check in, but at least I could take that, as some airlines give you no free checked in luggage at all. And what I did take, packed to the gills, was a few kilos over their limit so had to pay an extra $100, and since I was taking gifts for people I would visit, I paid it as I didn’t want to take out any gifts. Ok, lesson learned...just don’t take so many gifts next time! So, all in all, I have no complaints... I am thankful I could go and have my Europe adventure with my son, and Air Canada helped me do just that.

AirCanada

trip_advisor

['NA']

A380 Airbus

Best plane to fly on! Its sooo smooth you don't feel the lift off or the landing! Would highly recommend flying on this if you get the chance. We caught this plane from Birmingham to Dubai in economy class. Plane was nice and large and great service on board but unless your sitting in the front row seats with extra leg room you won't get much space. It's reasonable but not as roomy as you'd expect and the seats are OK but after 5hrs your ass does start to numb up. Havn't been upstairs but I'm guessing first class is upstairs.

Emirates

trip_advisor

['Tangibles']

Air Canada Vacations - Avoid

Air Canada Vacations is terrible. They are wholly owned by Air Canada and you can book vacations from the Air Canada website online. But if you need to make changes or cancel, they tell you to call them. Two days in a row I spent 4 hours in their phone queue which apparently only lasts 4 hours then says "I'm sorry. An internal error has occured. You will be disconnected now. Goodbye." I will never book a vacation package again with them.

AirCanada

trip_advisor

['Responsiveness']

Unbelievable

This is by far the worst airline I have ever experienced. The only reason I’m giving them a one star is because I can’t give them no stars. Delays after delays and hours of wait on both my departure and return. The flight attendants were unprofessional and rude. I will never again travel with this airline and I highly recommend people to not fly with them.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Always rescheduling

I’ve ridden with South airlines for awhile now, and no other previous flight has been so chaotic like now. Trying to get from TX to New Orleans, has been a nightmare. When me and my family got to the airport, we were here on time before our flight for 9:55 at Gate 6 because we were moved from Gate 7 and now we are at gate 4 and it’s 12:25 . Our flight has been delayed to the point of just canceling the tickets and staying home for the holidays. This is unprofessional and unacceptable. They say that they don’t have a crew to supervise us and before we had to move because a flight before us had been delayed for the lack of flight attendants as well. At this rate we may be delayed even further making this the worse experience me and my family have had with South west.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

AWESOME in-flight amenities!

VERY affordable flight! Beverages and snacks provided graciously (at no additional cost), at least 3 times during the 2.5 hr flight! BETTER SERVICE THAN FRONTEIR!

United

trip_advisor

['Tangibles', 'Responsiveness']

Mr

Equipment kind of old. RCA jacks going and coming back worn out. Baggage claim took almost 45 minutes.

JetBlue

trip_advisor

['Tangibles']

Friendly and helpful

I have come back to Emirates after flying with Etihad for a while and I find that the flight attendants and ground staff are the friendliest you could ever find. I needed assistance to get from the check in to the gate, and the Emirates staff delivered very well and they could not have done it better. Everyone that helped me during my trip I congratulate them, a job well done. Thank You.

Emirates

trip_advisor

['Responsiveness', 'Empathy']

ABSOLUTELY THE WRORST

To say this was the absolute worst experience ever would be an understatement. Frontier Airlines is the worst airline that I have ever traveled with. I arrived at the airport 2 and 1/2 hours early to make sure I had plenty of time to drop my bags off and make it to my gate. Man was I wrong. I could have arrived 1 day early and I still would have been late. We stood in the line they had designated for the Baltimore flight for about 2 hours only to get to the counter and be told they weren't accepting anymore bags and I was told to take them to my gate and check them there. I told them I had liquids in my bag that i couldn't take through security and she told me that it wasn't there problem and that I could buy everything in my bag again. Very poor customer service. So I took all my liquids out and put them in the trash. When I made it to the gate to check my bag as I was told to do they charged me an extra $42 on top of the $57 I paid when I booked my flights. I ask why and the girl said it was because I checked it at the gate. I told her that's what I was instructed to do and she said not my problem and made me pay the extra money. Please people if you are reading this save yourself the time and money and NEVER EVER fly with this absolute worse Airlines that has ever existed. The best thing that could happen for the people that travel is for Frontier Airlines to go bankrupt and close. Please take a minute and read all reviews about this airline. Don't say you weren't warned.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Always the Best

JetBlue always has the best customer service, clean planes & interesting tail fins. JetBlue is my first choice to fly anywhere they offer flights to.

JetBlue

trip_advisor

['Assurance']

Do not book Emirates Holidays!

I booked my honeymoon in the Maldives for Valentines day / my birthday week (back in early October )via Emirates Holidays. I called Emirates after booking to ask for an upgrade using miles. 4 months & 100k mile accrual ( which i got by paying for the most expensive Skywards credit card) later, they inform me (after online checkin opened) that i cannot upgrade with my saver fare class. Something i wasn’t told when i called back in October. Even worse, they havent even assigned me & my husband seats next to each other. Now the flight is full. When i called to fix either situation, i was met with representatives that would talk over me, blame me for having booked a saver class fare (which emirates holidays never stated in the booking process) and not accept responsibility that Emirates gave misleading information about a ticket bought via emirates holidays (which apparently works differently). 10 years of loyalty to Emirates and i am rewarded with complete negligence. Wont be making this mistake again! Not at all appreciated Emirates.

Emirates

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Great flight during Thanksgiving week!

I had dreaded flying Thanksgiving week because it is such a busy travel season, and there is always a weather event to gum things up further. However, this flight was a delight. The plane was full, but the flight attendants were just awesome! There was the right touch of humor in the announcements, and the service was done with great humor and efficiency. The pilots were great at keeping us informed of any changes. Love Southwest!

SouthWest

trip_advisor

['Responsiveness']

Make sure you book your trip correctly! Non cancelleable!!

Accidentally booked a carry on bag rather than a checked bag, called within 2 minutes of booking to hopefully correct and all the rep could say was "baggage fees are noncancelleable". $40 mistake. Most businesses wouldn't survive treating customers like this. We have made many trips on Spirit with lots of points but obviously this counts for nothing.

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

Great Service, Good Food, On time

I have flown this airline/route in Economy and Business Class, I know many people may not be able to afford B-C but I can tell you the experience from a comfort, food service is like night and day. I will say the service from the staff is equally attentive in either class. If you consider how many people fit into an A-380 you have to make allowances for the feeling of being herded like cattle during the loading process, of course, it is quite different if you are flying B-C. I think considering that this is a 14 hour non-stop flight this airline does and admirable job.

Emirates

trip_advisor

['Assurance']

Lost bag!!!

Air Canada sucks big time!!! Lack of compassion and care for customers that pay over $2000 for tickets! They do not help you search for your luggage because they don’t care about their customers and there property! Used to be good, but after COVID they are so disorganized!

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Delta Airlines

I traveled from Los Angeles to Cincinnati Labor Day 2019. All employees were very friendly always smiling. It was evident they enjoyed their job. I recommend this airline. 10/10

Delta

trip_advisor

['Responsiveness']

Took amazing care of me!

I had a medical emergency on the flight, and the flight attendant was very quick to respond, helpful, and kind. Southwest wound up having to ground our flight early (thankfully at our original destination) and they were efficient and took excellent care of me until medics could take me off of the plane. I am very grateful to them.

SouthWest

trip_advisor

['Responsiveness', 'Empathy']

Can I use my phone in airplane? Will they notice if I do

I am going on a 4 1/2 hour long trip to Vegas, flying through allegiant and online it says no phones even in airplane mode? What do they expect me to do for 4 and a half hours? All I want to do is listen to music that I have downloaded, can I still do that or will there be some sort of fine/legal trouble?

Allegiant

reddit

['Responsiveness']

No care, no respopnsibility

Really disappointing experience here. Flights home to Australia were booked through a travel agent but then the airline cancelled and re-routed these flights. They changed the final destination which meant a connecting flight was missed. When they were asked to rectify this, they point blank refused and this meant we had to book another flight to get home, at our cost. Extremely poor efforts here by United.

United

trip_advisor

['Responsiveness', 'Assurance']

Easy flight, very kind attendants

Took a short weekend trip to Pittsburgh, using credit that was about to expire, so we flew first class. The attendants were great, and the flight was very smooth. Weather was terrible in NYC on our return date, and Delta did a great job letting me know well in advance that the flight would be delayed so I could better plan when to arrive at the airport. The only reason I'm giving four instead of five stars is that, en route to the airport, Delta texted again to let me know they'd moved UP the delayed departure time, which put me in a bit of a panic, as I assumed once the delay time was sent to me, that that was the new departure time; I didn't expect the plane to then change the time again to depart earlier. That said, we still made it on the flight and the pilot made up most of the time en route, so, despite a 90 minute delay from the original departure time, we were on the ground only 20 minutes after the originally scheduled arrival time. Good job, Delta! I'm not a big fan of the censored movies (I can decide for myself if I want to hear swear words, Delta), nor of having to watch the provided entertainment on the screen of my own device with no way to recharge my device on the plane, but on a short flight it's a minor quibble. Again, props to the flight attendants, who were all great, and to Delta making me aware early of the weather delay, so I could spend another hour or so with family before leaving for the airport.

Delta

trip_advisor

['Responsiveness']

Absolutely The Worst Run Airline

Flight was cancelled without warning or reason, leaving us virtually no options. Never, ever fly Spirit unless, and, of course, you want to destroy your trip.

SpiritAir

trip_advisor

['Reliability']

La mejor opcion para vuelos nacionales!

Sinceramente la mejor empresa en vuelos nacionales! No tiene ningun costo escondido, el precio de la maleta, carry on y boletos,todo incluido, los aviones nuevos y super comodos! Excelente opcion

Avianca

trip_advisor

['Tangibles']

Delta Airlines - India to USA

DELTA Airlines is a comfortable and cosy flight. It serves with a welcome drinkg in addition to a small breakfast, delicious lunch and dinner. The air hostess are co-operative and helpful.

Delta

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

Southwest flights unsafe for COVID worriers!

Totally outraged that Southwest did not adhere to its plan to sell only 50% of its seats till the end of June. As a senior with underlying medical issues, I trusted Southwest to fly me safely home from Palm Beach International Airport to MacArthur Airport on Long Island. I spoke to a representative on the phone four days before my scheduled flight and was assured that the flights from West Palm Beach to Baltimore, and then Baltimore to Long Island, would be capped at 50%. That was absolutely not the case. To make matters worse, the person who was scanning boarding passes announced to the assembled that masks were requested to board and fly, but that Southwest could not enforce that. And, when I asked the flight attendant on the second flight segment why capacity was above 50%, she told me that they could seat 102 passengers on a plane built to fly 143. That math does not add up! Additionally, she announced several times that middle seats were not blocked, that if someone wanted a middle seat they could have it. Blockheads, the lot of them! I have been so careful to isolate for weeks and weeks. Now, I have to quarantine for two weeks AND worry that I will get COVID 19. Southwest, I’ve been such a fan. I fly your airline everywhere I can, but you broke my heart. I’ll think twice next time I choose an airline to fly.

SouthWest

trip_advisor

['Reliability', 'Assurance', 'Empathy']

I did not even get what I pay for!

I am well aware of what one gets when flying with a low-cost airline. The fact that I buy a ticket with a low-cost carrier means that I am accepting the inconvenience of being charge for almost everything, uncomfortable seats, almost no customer facing support, etc. What I cannot accept is to buy a ticket -directly from Spirit- 4 months in advance and learn 3 days before my trip that my reservation has been cancelled and there was no communication to inform me about this event. I learned about it because I happened to check my reservation to be able to complete a COVID-19 form. I had plan a family vacation to Puerto Rico and bought 4 tickets in the month of March at the airport. There were seats available. I had already paid for an Airbnb and the rental car. Everything was paid already. Three days prior to the departure date I was completing a COVID-19 form to enter Puerto Rico and had to check my reservation to get the flight information. At that moment I learned that my reservation was cancelled. I called customer service -after waiting 37 minutes to speak to someone- I was told my reservation was cancelled. The representative had no idea why my reservation was cancelled. Flight was still on. My assumption is that Spirit overbooked the flight and sold seats at a higher price than what I paid for and they just cancelled my reservation. Spirit does not care how they impact customers’ vacations. They did not honor the tickets that I had bought directly from them and all the sudden I am at a point where I cannot even take my vacation. I had to scramble to buy 4 tickets - 3 days before my departure date- that meet my original timelines. American Airlines did have availability. I ended up overpaying for those tickets as I bought them 3 days before departure. I had known Spirit was not going to honor my tickets I would have bought from AA or any other major carrier in the first place. Lesson learned. I will never use Spirit again.

SpiritAir

trip_advisor

['Responsiveness']

Really Fine Flight

My husband and I try not to fly (give us the Queen Mary 2 any day) but no other way to South Carolina from NYC in a timely manner. Our flight on Delta in September was not only timely but comfortable and yes, even a pleasant experience. No hassles, polite and friendly crew, arrived on time. Thanks Delta-if we have to fly , we’ll see y’all again.

Delta

trip_advisor

['Reliability', 'Assurance']

Is diamond worth it/Rant

My wife has had diamond status for a number of years mostly because of my business spending but we take at least one or two Europe trips per year, in D1 and use her GUCs. This summer I wanted to go to Barcelona along with the rest of the world apparently because I could not find any dates where I could use the GUCs. I think the Olympics are part of it I looked at a number of European cities as alternatives And I looked several months ago. Instead, we’re going to South Africa which I will I’m sure be a great trip but it wasn’t my first choice. Now I’m trying to use my RUCs for the Caribbean at Christmas and not finding anything. So is it worth it????

Delta

reddit

['Responsiveness']