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100 | 10 out of 10 Southwest | I fly to Vegas a lot with Southwest and the flight from Sacramento has been somewhat rough at times.....meaning the flight, due to unpredictable turbulence no fault of the Airline. Never the less I was expecting a roller coaster ride into Denver Oct 29th due to a snow storm at the Airport. Didn't happen the flight was exceptionally smooth and the landing in a snow storm was professional with no bumps sliding or huge engine burn off thrust. Plane was very clean and service good and pleasant crew. Thank you. | SouthWest | trip_advisor | ['NA'] |
101 | Friendly and comfortable | I have used Emirates thrice this year on the Nairobi - Dubai route. I have found them the flights comfortable. The seats are fine (despite my over 6 foot height). The food is good for economy class by any airline standards too. | Emirates | trip_advisor | ['Tangibles'] |
102 | UN DESASTRE | Volabamos 8 a cancun en mayo de 2020.no dan respuesta.primero dijeron que teníamos que seleccionar una nueva fecha le pedimos opciones y dicen que no habían vuelos.entonces....luego dijeron que pidamos el bono y ahora que están vemcidos.son un desastre nunca más vuelo con esta aerolínea la peor de todas | Avianca | trip_advisor | ['Responsiveness'] |
103 | Great Service | Great Business Class experience and great service. First time flying with this airline and would book again. | AirCanada | trip_advisor | ['Responsiveness', 'Assurance'] |
104 | Best experience! | I had an unfortunate event the morning of my flight. Luckily I had enough time to cancel my flight before it took off. Southwest issued my a full refund. I’ve never experience such outstanding customer service! They are definitely my number one choice for any travel! | SouthWest | trip_advisor | ['Assurance', 'Empathy'] |
105 | FLY Better choosing any other company. | Refused to check in to Japan, due to PCR request. Not giving an option to reschedule as the PCR requirements ended the next day. Not giving the option to flight for the first leg of the journey, to Dubai, so I could take a fast PCR test in the airport. Poor customer service. To avoid. | Emirates | trip_advisor | ['Responsiveness'] |
106 | Horrible | Horrible , horrible, horrible experience. I was booked on 4 flights - connections, all of then delayed, every single one. And not like a ahead of time , but while waiting in line to inboard. Opsy sorry we are delayed again... oh wait another one. Customer service is horrible. I think the cheap airlines like swoop will be so much better . | AirCanada | trip_advisor | ['Reliability', 'Responsiveness'] |
107 | New York to Florida and back! | My wife and I recently flew Allegiant Air for the first time ever and flew from Newburgh NY to St Petersburg/ Clearwater Florida. The booking process was easy, we packed smartly and even paid for a checked bag and brought a properly sized personal bag as well which goes under the seat in front of you. The counter agents at Newburgh were great, the flight attendants on the flight were great. Seating is a little tight width wise, we did pay for extra leg room which was great. We bought snacks at the terminal and paid for some drinks on board which I thought was reasonably priced. Flight left on time, arrived early, comfortable ride on an Airbus 320. On the way back, the counter agent was not very pleasant and then gave us a hard time with the personal bag that we brought on the trip down just 5 days prior. Asked for a supervisor, she was polite but made us jump through a few hoops, I tried to explain that we brought the same packed bags and clothes down as we were bringing home. Finally after I contorted the personal bag to fit inside the bag requirement display, we were allowed to check in. Once on the plane, the flight attendants were fantastic and the flight was smooth and on time. If it wasn't for the one ticket agent, we would have had a great round trip experience. We had done all of our homework prior to this, proper size bags and weight. If she was having a bad day at 8am already, she shouldn't have taken it out on us. | Allegiant | trip_advisor | ['Tangibles', 'Responsiveness'] |
108 | WORST AIRLINE EVER!!!! DO NOT BOOK WITH THEM | Please do not book with these guys, worst airline ever, Horrible from booking to the end. Customer service is horrible. DO NOT BOOK WITH THEM!!!! | FrontierAirlines | trip_advisor | ['Responsiveness'] |
109 | Delta Airlines-So Disappointing! | For months, we had midafternoon first class reservations to fly home after a cruise. A month before the trip, Delta cancelled our flight and put us on a 6AM flight. Our cruise does not allow us off the boat in Seward until 8 AM, and then it is a three hour drive to the airport! Delta offered us a 10 PM flight, changing planes in Minneapolis the next day. Because of the proximity of the change to the flight date, we could not get on a better flight on a different airline. All sold out or exorbitant costs. We arrived home exhausted after two days of flying including layover. | Delta | trip_advisor | ['Reliability'] |
110 | Experience on Emirates - First class service | Since my first trip in Emirates in the year 2021, i would say my last trip on 31st October was best because of the exceptional service provided, thanks to Nam who was always helpful with a big smile on her face which you can feel through the mask itself. It made my journey comfortable. | Emirates | trip_advisor | ['Assurance', 'Empathy'] |
111 | Awful company awful people | This was my first time flying with Delta Airlines, and I must admit, it was a highly disappointing experience. The series of unfortunate events, such as my checked bag being destroyed, the delayed gates at Saint Martin airport, and the off-path routing to Atlanta, left me feeling frustrated and dissatisfied with the airline’s services. Moreover, the 40-minute wait on the runway in Atlanta, coupled with the lack of timely updates on my later flight’s status, made the entire trip feel disorganized and poorly managed. As a result of this experience, I am left with a strong impression that Delta Airlines does not prioritize the comfort and convenience of their passengers. Regrettably, I have lost confidence in their ability to provide a reliable and smooth travel experience. Given the frustrations and inconveniences I encountered, I am seriously reconsidering my travel options, and at this point, I would prefer to opt for alternative means of transportation, such as driving, than flying with Delta Airlines again. I sincerely hope that Delta takes this feedback constructively and addresses the issues I faced during my journey, in order to improve their services for future travelers | Delta | trip_advisor | ['Reliability', 'Responsiveness', 'Assurance'] |
112 | Long Delays almost all the time Dubai to Canada | there is always a delay ,this flight had a delay of over 4 hours , same flight AC57 last time when i took in November 2023 from Dubai to Toronto, had the same , delay reason , they had to clean the plan ,not sure what was the reason this time but it is not acceptable . it is better to use Emirates or Qatar Airlines . | AirCanada | trip_advisor | ['Responsiveness'] |
113 | An excellent domestic airline with very good services. | We travelled with our family members during our recent visit at Atlanta and enjoyed our travel .The service provided by the Airline was excellent .The ambience of the aircraft was very good. | Delta | trip_advisor | ['Tangibles', 'Responsiveness'] |
114 | Ótimo Custo/Benefício | Não confundam a Avianca (Colombia) com a Avianca Brasil. Viajei aos Estados Unidos por 2 vezes com a 1ª Cia. e gostei muito. Aeronaves novas e confortáveis, principalmente no trecho da América do Sul. Depois que a conheci, deixei de usar a Copa. | Avianca | trip_advisor | ['Responsiveness'] |
115 | Service never seems to disappoint | From the check-in desk landside to the gate airside, the customer service is underwhelming. Refused to tell me why I was bumped down to the next flight and put on standby for my ticketed flight. At the gate, they refuse to share the standby list as it's a "moving document"; somehow every other airline manages to share the upgrade and standby lists. Would likely pay more to avoid flying Air Canada in the future. | AirCanada | trip_advisor | ['Responsiveness'] |
116 | Fly different airline | Delta lies when giving take-off times. They posted that our flight left at 12:16 when we actually left at 12:45. Flight attendants didn’t greet you as you walked in. Pilot gave no updates as to delay. Back to back flights have very little time in between. And next flight was moved up by 15 minutes!!! How can they do this? Tight, tight connections with little thought to passengers. Furthermore, yet to see a delta pilot land a plane well. Take a different airline. | Delta | trip_advisor | ['Responsiveness'] |
117 | Late again | Southwest continues to disappoint With delays and poor customer service. SometimeS we get stuck and are forced to use this airline and every time same results Disappointing | SouthWest | trip_advisor | ['Responsiveness'] |
118 | The trip from h*ll | I have only used JetBlue once and I never intent to again. My first flight was delayed so my layover went from an hour and a half to 8 hours. Lo and behold that layover turned into 15 hours and still no flight. They loaded us onto a plane but had a mechanic issue and got us off while in the scorching heat. This wouldn’t have been bad if they had communicated well, but instead they pushed the estimated departure time back in 20 minutes intervals every once in a while. Absolutely disgusting practice to disregard 100+ human beings trying to get home to loved ones. They never told us if they were sure a plane was coming, so they never cancelled and helped us find new flights. No accommodations, no communication, and the flights themselves are just alright. Avoid at all costs, this was a terrible terrible experience | JetBlue | trip_advisor | ['Responsiveness'] |
119 | Smooth both ways | Flight was 6am on a Thursday. I was surprised at the long length of the security line that early (in Sanford). Other than that, the plane left on time, and arrived on time with no issues. My suitcase came out pretty fast too. | Allegiant | trip_advisor | ['NA'] |
120 | Poor customer experience | I have had a couple of bad experiences with Air Canada. This time when I was leaving from Baltimore to Toronto, at check-in, they told me that I would be a stand-by customer. So, I would not get a seat of the flight was full and they also told me that the flight was full. The reason for them to do this was because I bought my ticket through another airlines. Why would Air Canada over sell their tickets? Why was this information not provided during the time of booking? Air Canada's policies are very poor and their service is extremely poor. | AirCanada | trip_advisor | ['Reliability', 'Responsiveness'] |
121 | WORST CUSTOMER SERVICE EVER | Active Duty Military family traveling on active duty orders for a PCS from Ramstein Germany to Scott AFB Illinois. My family of 5 consists of 3 young children ( 8, 5 and 4) and my German shepherd dog flew into BWI on the AMC plane (8.5hour flight) checked into our next flight only to find we could not fly on that flight because our dog would not be allowed to fly due to his kennel size. My husband had spent 3 months planning this flight with our German shepherd where we had also confirmed 4 separate times with 4 separate employees that his size, weight and kennel size could fly. We chose a specific and less desired flight plan to ensure the plane was large enough to hold him per their regulations with the help from Deltas reservation employees. We were also quoted a fee of $250 for him to fly and booked. The day we landed in BWI we went to check in and the lady (she said she was a "red Vest") at the check in counter told us we were lying and that he was too big and could only fly for over 4k$ on a cargo only plane. After us further explaining the situation and how many times we verified he could fly on this flight she called the reservations desk to ask if they are telling families they can fly on a regular plane with my size of kennel and they even confirmed yes to her. She then yelled at them for always doing this and leaving her to deal with it. She then said this is happening all of the time to active duty military members flying on official PCS orders. We then were left stranded at the airport with my dog, giant sized kennel, 3 (young, tired, hungry) children, 2 carseats, 6 suitcases and 5 backpacks with no one to call or help us. We were able to find a rental car large enough at 6:30 pm to fit all of us and were able to start the 13 hour drive to SCOTT AFB IL. Because he had flown internationally and had been awake for over 24 hours we did have to find a random town with hotel room availability (we had to get 2 rooms because we have 3 kids). Once we arrived to our destination we reached out to the airlines for help with compensation for our hotel rooms and rental car only to be denied ANY help and they refused to take any accountability for their multiple mistakes. We were failed and dismissed by over 10 different employees. Worst experience ever!! I normally wouldn't leave a review but I want to warn any other military family who may book Delta for the PCS to use a different airline or plan. | Delta | trip_advisor | ['Responsiveness', 'Assurance'] |
122 | Would never recommend Air Canada! | Through the years, Air Canada employees have DRAWN ON MY BAGS, lost my bags, given courtesy discount cards for inconveniences and they didn’t even work, etc. I have had problem after problem with air canada. I haven’t received good service from their front desk employees, they don’t seem willing to help in the slightest bit and their phone system is useless. After having countless problems with them, I decided to try once more. Booked my boyfriend a flight over Christmas to visit me, and they charged me TWICE. I have tried to call, sat on hold for hours, tried to email and had no response, and there seems to be no way of contacting someone for the fact that I just paid double my ticket price !!!!! WOULD NEVER RECOMMEND THEM. | AirCanada | trip_advisor | ['Responsiveness'] |
123 | Still booked flights but not as cheap as they used to be | If it wasn't for the flight attendants and the direct flights into and out of Mesa, I'd probably fly with another carrier. This years trip was actually better than last years (yearly for over 10 years now). The plane seemed newer and the flight attendants were fabulous. They were funny too and very friendly. Allegiant does charge for everything! So take an empty bottle with you through TSA and then fill it while waiting at the gate. We've always taken snacks and fruit and even sanwiches with us and nobody says a thing. We also found out this trip that it is WAY cheaper to book a car off airport than it is to get one through Allegiant. We used the Sears Auto Center car rental at Superstition Springs Mall. Bad part is they are only open from 8-5 or something like that. At least they have full size tray tables, unlike Frontier's whose are only about 5 inches wide! | Allegiant | trip_advisor | ['Tangibles', 'Assurance'] |
124 | Horrible airline | Worst airline in existence I know they're cheap but it's not worth it. Not to mention the absolutely horrid service from the flight attendants on flight NK512, they're rude, refuse to assist or answer a simple question by stating "it's not my job" I don't understand how they're still in business. Will never fly this airline and neither will any of my employees | SpiritAir | trip_advisor | ['Responsiveness', 'Assurance'] |
125 | Was it really worth the cost? | My family and I flew to the Bahamas for the holidays and our only acceptable option for the trip was to fly with Air Canada. While the flight was fine and the staff really nice, I cannot understand what justifies paying 1,000$ per person for such a flight. I know this is a busy period and there is no competition on that broute but flying with Air Canada Rouge, with no individual screen, and paying additional money for both luggage and food, is not acceptable for such price. | AirCanada | trip_advisor | ['Tangibles'] |
126 | it was an ok flight with some disappointment in the promise of more legs room | the first flight to Atlanta was amazing , the legs room for the economy plus was great and we looked forward for the flight to Germany, Unfortunately, the economy plus in this flight was NOT at all the same, the legs room was about 5 to 7 inches more and when the passenger in front of you reclined, you can forget the extra room, food was as usual in flight , ok to sustain but not special but they feed you 2 times which is better than others company that charge you for a sandwich ( icelandair for example ), anyway be very careful when booking for economy plus, the extra fee is not worthy | Delta | trip_advisor | ['NA'] |
127 | Good flight on Spirit Airlines. | It was simple and inexpensive. I was able to print out my boarding pass easily at the kiosk, even though I forgot to check in the night before. | SpiritAir | trip_advisor | ['Tangibles', 'Responsiveness'] |
128 | worse experience ever!!!!! | always late with delays because fuel or change or tire. seats are plastic , no cushion at all. roundtrip was my first and last time i will fly with these airline | SpiritAir | trip_advisor | ['Responsiveness'] |
129 | BUEN VIAJE | Buen vuelo, la atención correcta, lo unico malo es que es pantalla unica para los pasajeros, no es por cada asiento. La comida lo justo. En resumen buena aerolínea. | Avianca | trip_advisor | ['Tangibles'] |
130 | un poco mejor que otras, al menos tiene más estacio entre asientos | Muy puntuales en la salidas y el embarque muy rápido. En comparación a otras aerolineas utilizadas como latam, ski y gool, el espacio entre asientos un algo más amplio, permite más movilidad, la cabecera permite afirmar la cabeza a un adulto si viajas con niño debe llevar cojín. El servicio a bordo pobre, y lo elegido en esta oportunidad estaba incomible de tanta sal, nada pensado para niños. | Avianca | trip_advisor | ['NA'] |
131 | Cancelled and stranded. no answers | Cancelled and left stranded...economy airline has now cost me $1000s to get back home. This is the new Ryanair. | SpiritAir | trip_advisor | ['Responsiveness'] |
132 | Very helpful and friendly | The price was great and so were the attendances. I would have liked to have blankets on board as it was very cold to me. | SpiritAir | trip_advisor | ['Tangibles'] |
133 | Nunca mais. | Foram seis longas horas de voo internacional (mais 3h após conexão), sem nenhum entretenimento, comida e água só para quem comprasse, poltronas que não reclinavam, e tudo isso num assento sem janela. O pior foi notar que eles diminuíram ainda mais o espaco das fileiras 15 para trás, deixando os passageiros extremamente desconfortáveis, para obrigá-los a pagar extra para reservar as poltronas da metade da frente do avião. E custou barato a passagem? Não! Mais de 3 mil reais de São Paulo a Punta Cana. Nunca passei por isso em outras companhias aéreas e não voo nunca mais pela Avianca. | Avianca | trip_advisor | ['Tangibles'] |
134 | Southwest scheduling is worst that all in the world.. | 1/3/23 3277 supposes to depart from SMF 11:15 am but was delayed to 12:20, then, 2:30 then 3:30. Around 10:30am, I got an text indicated I was re-booked to 3314 flight departing 2:30PM instead of 3327; However, after checking the website around again, the 3277 is departing around 12:30PM and my new flight 3314 was delayed till 4:00PM. This is a joke, right. | SouthWest | trip_advisor | ['Reliability', 'Responsiveness'] |
135 | Liar | Delta used to be good, but now it has gone downhill. We couldn't take our flight and they emailed and said will issue a full credit back to my bank. But they lied and no refund ever happened. When we asked they ended up giving us an ecredit $400 short of our original payment! Be aware this company will not do what it promises. | Delta | trip_advisor | ['Reliability', 'Responsiveness'] |
136 | Poor experience from the start of trip | 1. The web systems were down. Although you have done a web checkin and the call center confirms that you are checked in you still can't print your boarding pass as the system is down. 2. The ground staff at counters is highly arrogant. You ask for anything and they don't have the authority. When asked who has authority.. He or she is not available. 3. People can break the queue and the ground staff has no control over it 4. The in-flight at the gates staff is just flirting and guiding the wrong alley. "On your right"..whereas the seats are on the other side and you have to go back to the middle of the plane and switch back to the other side 5. The flight is delayed. 6. There is a gate change from what is printed on the boarding pass. 7. They want extra money for a small laptop bag which weights less than 2kg but are not ready to be supportive when you tell them you have eye lens covers inside. 8. Btw, you can still buy from duty free shops and take 3 bags but not one that has essential items. 9. Your connecting flight seats can't be chosen and confirmed. Neither by yourself nor by the ground staff. So after one terrible boarding experience you just have to gear up to have another terrible experience at next airport where you have to run to get your seats confirmed Ek 513 A terrible experience to have journey with emirates. Not an airline I would recommend to near and dear ones. | Emirates | trip_advisor | ['Responsiveness'] |
137 | Worst airline / la peor aerolínea | It was a terrible mistake use this airline. It's flights are always delayed. I lost my connection flight to Panama. They put me in another flight the next day (not even direct, with a layover in San José) , and this flight was delayed too. Don't use this airline ever. Sus vuelos siempre están retrasados. Perdí mi conexión a Panamá. Me pusieron en otro vuelo al día siguiente (ni siquiera directo, con escala en San José) y ese vuelo también se retrasó. Nunca usen esta aerolínea. | Avianca | trip_advisor | ['Reliability'] |
138 | Disappointing - again. | This the third year in a row that we have flown Emirates business class, and it’s probably going to be the last. This is solely down to the abysmal vegetarian food, which, if anything, has got worse each time we have flown. On this occasion I found the food on the outward journey to be inedible, and I left each meal untouched. The return journey was only slightly better. For me the problem lies with often being served with tasteless vegan food, even though my booking states western style vegetarian. We are seriously looking at flying with Qatar next time. | Emirates | trip_advisor | ['Tangibles'] |
139 | Great flights from Australia! | One of the best Business Class that I ever flight. Good staff members plus good service during the entire flight. The new lounge at the back of the plane is very nice when you want to get some drinks or food but outside your seats. | Emirates | trip_advisor | ['Tangibles', 'Responsiveness', 'Assurance'] |
140 | Leg Room and Entertainment | I always fly JetBlue I always ask for emergency exit seats as there are only two seats by door. No matter where you sit there is more legroom than most Airlines. You also have the option to rent movies or watch numerous channels for free. | JetBlue | trip_advisor | ['Tangibles', 'Responsiveness'] |
141 | Angry Stewardess Ruling the Aisles | Flying from Houston to Toronto (the final of 4 flights taken), we encountered extremely rude and seemingly hostile stewardesses. A woman was unfortunately double booked in a seat and was yelled at for finding another spot. She snapped when someone asked what the "mist" was that was coming out of the air-conditioning, told us that there was no ice onboard due to Covid and no alcohol served on board due to Covid. Mid flight, she got on the PA and yelled at everyone to stop gathering in the aisles at it is a safety issue due to CoVid. - I looked up and every single person on the plane was wither asleep or in a daze. Nobody was even up. Now, I get that safety is the number one concern, and that everyone needs to do their job, etc but this is also a "service" industry and would like to believe that comfort and making customers feel at ease are a big part of the business. Not sure if this was a one off, if this woman was having a "bad day" or what the situation, but for the price we paid, this is unacceptable behaviour. | AirCanada | trip_advisor | ['Assurance', 'Empathy'] |
142 | Modern and Comfortable JetBlue Flight | The brand new JetBlue planes are phenomenal. Comfortable, reliable wifi, brand new working screens/features. Everything is updated and feels top notch even just paying for regular tickets like we did. Latest movies available to watch apart of a large selection of free newer and older movies. Nicely lit, friendly and helpful staff, comfortable seating and more. I usually don’t look forward to the process and discomfort of flights but being seated in these newer planes is always something to look forward to. Very relaxing on our quick flights from BOS to San Juan, PR. | JetBlue | trip_advisor | ['Tangibles', 'Responsiveness', 'Assurance'] |
143 | Allegiant Airlines Does Not Care | I arrived at the airport to see my flight and several other flights were cancelled. The skies were blue and clear. After 1.5 hours in line to speak with an agent we were told the reason the flight was cancelled was due to too many airplanes were in the air. What? What? Don’t airlines file flight plans? The agents could not reach route us to anywhere near our home because all those destinations flights were also cancelled. No hotel and furthermore no rental cars left at the airport. And even if there was a rental car we would not be able to drive it one way to Tennessee. The worst customer service I have ever experienced. I will never, ever fly Allegiant again and am already telling as many as will listen about how Allegiant does not care about the horrible bind they leave their customers in. #allegiantsucks | Allegiant | trip_advisor | ['Responsiveness'] |
144 | Pleasant Surprise | As Jet Blue does not serve my home airport this was our 1st opportunity to fly with them. We didn’t expect much as they are considered a discount airline. But we found the seats with adequate space, service was very good, and with free entertainment (bring your own ear buds), we were pleasantly surprised. | JetBlue | trip_advisor | ['Assurance'] |
145 | I WILL NOT RECOMMAND TO ANYONE | Never fly in emirates!!!!!!!!!!!!!!!!!!!!!!! I had a huge impression on emirates and I alway recommend everyone to fly emirates but after this experience I would recommend everyone not to prefer emirates.Such an irritating wrost customer services they had. Emirates better improve their customer services! Issue 1: I’ve booked 3 tickets for me,my wife and an infant from JFK to Hyderabad while booking itself I did confirmed that my infant is getting a Basenet but right before the day of my flight emirates confirmed that basenet is given to baby only from JFK to Dubreduculesai and from Dubai to Hyderabad asked me to keep on my Lap which is ridiculous . If I had to keep my baby on the lap then not sure why did they charged for the baby. I should clearly mention while booking itself that half of the travel basenet is not provided but it never happened . Where is the safety for the baby. Issue 2: I tried to check-in before 24 hours and it didn’t allowed me check-in and then reached out to customer care after 6-7 hours they did connected and after details continuous discussion found that they added 1 infant as 2 with same name ,same details as 2 one with mother and 1 with father. We understand mistakes can happen and asked them to correct after emirates confirmed I did tried to check in after a while but still the same issue persists and tired of calling of them. After all these it clearly shows that emirates nerves bothered about customer satisfaction and safety while flying . | Emirates | trip_advisor | ['Responsiveness'] |
146 | No Lounge Access at Anchorage | Air Canada to Vancouver is considered a domestic flight (go figure). There is a lounge at the terminal but Air Canada business class does not have access to it. This is one of my ongoing complaints about Air Canada. While it is a superior airline in every other way, it should, in my view, ensure lounge access for business class travellers in every airport in which there is a lounge. Not doing so is a disservice to the clientele it wants to attract. | AirCanada | trip_advisor | ['Tangibles'] |
147 | PN and PZ missing from expert mode? | URL: URL | UnitedAir | reddit | ['Tangibles'] |
148 | Sucked. | What used to be a discount airline with people who seemed to care has been going down hill. I book my flight then they want to charge you to take a carry on, charge to check a bag. Ect. Suddenly it not as cheap as you think. In the airport coming back they want people in certain rows to consolidate there bags. At the airport ready to board is NOT the time to ask me to consolidate my bags. If you can’t well that’s another 50 bucks. Plus you have a empty bag you now have to dump. It’s getting weirder every year. I don’t think I will fly with them next year. | Allegiant | trip_advisor | ['Responsiveness'] |
149 | Delayed AGAIN!! | Used to LOVE JetBlue but in the past few years 7 out 10 flights have been delayed an hour or so, usually due to "mechanical problems". My recent flight we were told our plane was ready but the pilot and co-pilot had not arrived! Once we took off (over an hour later) the TVs were not working and we were told everyone on this flight would receive an email within a week containing a $15 credit voucher...it never happened. | JetBlue | trip_advisor | ['Reliability', 'Responsiveness'] |
150 | Poor quality | Poor quality of services (check-ing, baggage drop off, and food) considering the price you pay. Also the airplanes are not the latest tecnology nor confortable. | AirCanada | trip_advisor | ['Tangibles'] |
151 | I do not wish this airline on my worst enemy ! | Literally the worst airline to exist. I guess this low budget airline comes with low budget employees and archaic systems . An error message kept coming up everything I would try to check in at home. The next morning, when I get to the airport and relay the issue, they say they can not check me in and I need to rebook??!? I hope this airline shuts down just like WOW airlines. What a joke | FrontierAirlines | trip_advisor | ['Responsiveness'] |
152 | Personal Bag Recommendations | I was looking at travelpro totes and bags to match with my luggage, but it seems that they are 2 inches larger in depth than the limits. Any recommendations for bags that will fit? | AirCanada | reddit | ['Responsiveness'] |
153 | Nana goes to the beach | Excellant flight for a very good price, on time, no long lines it was great will go again and fly with them when possible. | Allegiant | trip_advisor | ['Reliability'] |
154 | Worst company ever | We flew from Melbourne to Dublin in December 2022. Emirates lost one of our 30kg bags After 4 months of going back from one department to another and a multitude of phone calls and emails Emirates just blatantly washed their hands of any responsibility. Their reasoning is that because they put the luggage on the plain in Melbourne is not their problem that it didn't arrive in Dublin I never experienced such a deplorable customer service and disregard of customer belongings. | Emirates | trip_advisor | ['Responsiveness'] |
155 | Worse service | I had the experience of flying with spirit airlines April 15 with a connecting flight from Cancun to Los Angeles. The agents at connecting terminal in Houston were the worse and rudest agents (Luis to be specific), would not recommend this airline to anyone. I learned my lesson you get what you pay for | SpiritAir | trip_advisor | ['Responsiveness', 'Assurance'] |
156 | Upgraded Boarding Rip Off | Buyer Beware! I have flown Southwest for over 15 years and usually don't have a problem. That has changed and want to make people aware that the "upgraded boarding" after you check in is a bit of a scam. When you check in it gives your boarding place for all flights if you have a connection. You don't check in separately for each leg of the journey. We have a connecting flight and even though I checked in 24 hours exactly to the minute before my flight, we were in the 2nd B group to board. We decided to purchase the "boarding upgrade" to avoid any issues with our connecting flight. It was $100 to upgrade and it only upgraded the first part of our journey. There was nothing that indicated it would only be for part of our trip, and at that price is a total rip off. We feel if you don't buy the Early Bird they just put you in the 2nd B boarding section to force you to buy the upgraded boarding. Called their customer service and was told they could do nothing and sorry. Shame on Southwest. They need to make the upgrade information a lot more clear. My advise, buy the Early Bird for one in your party at the beginning of your purchase to avoid this outrageous fee that nay cover all your flights or may not. Lesson Learned. | SouthWest | trip_advisor | ['Responsiveness'] |
157 | Worst airline and experience | Worst experience ever, our flight from lima to FLL was delayed, therefore I lost my flight to Baltimore. They couldn’t gave me a solution, they wanted to send me on a new flight 3 days later. Cheap it’s not always a better option. This was a real nightmare, huge lines for costumer service and no solutions | SpiritAir | trip_advisor | ['Responsiveness'] |
158 | Mrs | Good on my way out but a little rounchy in the way back. If my next trip can be made better I may fly again with spirit but I am just not sure. | SpiritAir | trip_advisor | ['Tangibles'] |
159 | The best protection is self protection | After I boarded and was seated another passenger came down the aisle and seated himself immediately across the aisle from me (I was in an aisle seat and so was he). He was coughing heavily and his breathing was very labored. He also seemed to be perspiring. I asked him to please move back a few rows. He cussed at me but did so. Since there was no attendant around, and there was an empty aisle seat a few rows from where I was seated, I moved up the aisle and took a new seat. Just an example of self-help. | United | trip_advisor | ['NA'] |
160 | DO NOT FLY | Amongst the rudeness of the staff the extra fee for a carry-on is absolutely ridiculous. I have never flown on an airline where your carry-on was not free. The flight back was even worse on the way back, a majority of the staff needs to be terminated and just start fresh; or have a customer service class, completely ridiculous. We were getting yelled at for asking basic questions because she was giving out confusing information. Wish there was an option to click 0 for likeliness to recommend. | SpiritAir | trip_advisor | ['Assurance'] |
161 | Picked good seats! | I selected the last two seats on the right, 51A and 51B for our direct flight to Honolulu from Chicago. Neither my fiancé or I have ever flown this far, so we really had no idea what to expect. Packed extra snacks, our electronics, downloaded the United app and settled in. All in all the flight wasn’t that bad, the seats were perfect. No one behind us, lots of leg room and room to walk around. Flight staff was attentive and personable. The only draw back was our flight was delayed by 2 hours taking off. We had already boarded, so our 9.5 hour time frame on the plane turned into over 11 hours. That was tough. Selected the same seats for the flight home. Worked out great again and we arrived back 30 minutes early. Yay!! Would go direct again and in these same seats! | United | trip_advisor | ['Reliability', 'Responsiveness'] |
162 | Flight with Avianca to San Juan | Nice Flight, Avianca should take again some direct flights to the Caribbean like Barbados used to be, we do not have to go to Miami every single flight and then wait 4 or 5 hours until the connection, with this airline is amazing and direct | Avianca | trip_advisor | ['Responsiveness'] |
163 | Worst Customer Service ever!!!! | We tried to change our flights back from Europe to Medellin! We booked Business Class both ways! We tried to reach International Call Center... we called them 8 times... every time explaining again and again that we want to change the date for the return flight!! Always after 5-7 minutes the system of the call center hang up on me!!! I am going crazzy... they have my email but not respond to me!! They got my phone number... sometimes they tried to call me back - but they could not hear me.. although I did not have any problems with my phone!!! Last night we tried again to call them at the airport in Medellin (Colombia) - we stayed 1 hour on the phone - 3 times they connected us to other people...then again hang up on me!!! What the Fu... going on with this company!!?? That was the last time i booked Business and International flights. The airplane was safe!! The service and food on board was Economy Class... not Business!! | Avianca | trip_advisor | ['Responsiveness'] |
164 | Flying Business can be a trying experience if your in the wrong seats | We had the first seats on this flight on the oldest 767 in their fleet. One Trolley for the whole section. They started to serve from the left hand side so 30 minutes later arrived at seat 1. I said the first shall be last and the last first. The stewardess said she was not even half way as she had yet to serve the other side with twice the number of passengers. So the final passengers on the lefthand side of the plane received nothing for well over an hour. Why the couldn't have used two trolly's is a mystery only Air Canada can explain. The entertainment system was disconnected three times during the flight on the fact that part of the economy class could not make it work. They also collected the headphones early so missed the end of the film I was watching. Altogether a dismal experience. Pity BA do not fly direct to Ottawa. I feel sorry for the crew having to cope with an aircraft that should have been scrapped long ago | AirCanada | trip_advisor | ['Responsiveness'] |
165 | Worst experience ever | I filed for delayed baggage claim even though I qualified for compensation I never received any. I wrote a follow up email nobody ever got back to me. | AirCanada | trip_advisor | ['Responsiveness'] |
166 | Início de viagem a New York | Fomos a Guarulhos para pegar um voo a New York. Sistema de marcação de assentos nos colocou sentando em filas separadas. Estávamos viajando numa segunda lua de mel e fomos até SP separados. No mais excelente voo - pontual, aterrissagem precisa e impecável. | Avianca | trip_advisor | ['Responsiveness'] |
167 | Casi me quedo sin vuelo | Para ir de Lima a Bogota denigraron el avión a uno mas pequeño y casi me quedo sin vuelo. Les recomiendo hacer siempre el web check in para de esa forma asegurar su asiento, xq a esos clientes les dan preferencia al momento de abordar. | Avianca | trip_advisor | ['Responsiveness'] |
168 | Good with no problems | We had an uneventful flight from Vancouver through Frankfurt to Amsterdam. It was a fairly comfortable flight as flights go these days. The meals were okay although they were heavy and not all that appetizing. The in-flight entertainment options were limited at best. Check-in and boarding were very good. | AirCanada | trip_advisor | ['Tangibles'] |
169 | Horrendous Service | Due to the incompetence of the Australian Government my friend did not get her tourist visa in time despite applying in May for an early July flight. The cost is a substantial 1,769 British pounds. Avianca say I must contact the travel agency. Both have been contacted and cannot confirm flight cancellation. This is an appalling way to treat customers. My friend will fly at another time this year and wants a travel credit. Other airlines are able to do this efficiently, but not Avianca. You have lots of capable people in Colombia - hire them and up your game - start treating customers how you would want to be treated. Not with contempt. | Avianca | trip_advisor | ['Responsiveness', 'Empathy'] |
170 | “Best Airline” | I have been flying them since the beginning I happen to live in New York. Of course this is their major hub and I can be anywhere in the country on a direct flight from JFK even the Caribbean and South America. They are very very good at customer service and getting better at retrieving the luggage and arriving airports that definitely needs to be worked on. Comfortable aircraft are usually stay in even more space seats I am in Mosaic member with them. Highly recommend them especially if you live in New York metropolitan area. Kev🐗🇵🇷👍 | JetBlue | trip_advisor | ['Assurance'] |
171 | A La Carte Travel on United | United Airlines provided a safe and comfortable flight: the seating was comfortable, the leg room was okay and the food was nicely served and pleasant. Given all that, what's the problem? My issue is there were additional fees for just about everything on the fight. Of course seating was included, but to avoid being in the middle seat, there was a fee. Carry on luggage was free, but to check a bag cost more, Forget about making any changes no changes are permitted in basic economy. I would take this flight again, but would need to be very cautious when making another reservation. | United | trip_advisor | ['Responsiveness'] |
172 | Boss | Awful customer SERVICE. The Bag check is a complete joke. We pay in advance $150 to get a special check pass, arrive to the airport well over an hour in advance only to spend 20 minutes driving in circles because their economy parking lot was closed with no signage. We get to the service desk and the rude employee lets us know our trip is ruined because we missed the BAG CHECK BY 5 MINUTES..45 MINUTES BEFORE ACTUAL Departure????? SO THE 1 LOUSY FLIGHT THEY OFFER WE CAN PAY AN ADDITIONAL $180 TO REBOOK however if we ditch our bags we already paid extra to supposedly check early SINCE WE WERE DRIVING 3 HOURS TO CATCH THE FLIGHT WITH FRONTIER, we could still board our flight........Being in real estate and constantly traveling I can promise I will never fly FRONTIER AGAIN NEVER!!! GARBAGE!! | FrontierAirlines | trip_advisor | ['Responsiveness'] |
173 | My experience to purchase the ticket was ridiculous | The only reason why I gave 2 out of 5 (instead of 0 out of 5) is bc I did not encounter particular problems with Spirit when I first flew with them last year. This time, I tried booking the ticket online and failed over 5 times (btw I was able to purchased couple items on other websites just fine before this that day). Every time I fail, bc the website is acting odd, the price kept going up each time. At my original try, it was somewhere b/w $60 and $70 for the trip, after few times, it became $89 🙄 ALMOST FELT LIKE THE WEBSITE IS DESIGNED TO PURPOSELY FAIL MY PURCHASE TO INCREASE THE PRICE!! I finally booked the ticket and received a confirmation email. After my ticket is confirmed, I received another email saying that for my payment I need to call to verify my card info with the agent. Are you kidding me. The company is begging me to get rid of me😂 When I called, they mentioned the purchase has been cancelled. So I explained that I got a confirm and then I was guided to confirm my payment to confirm my confirmation(?), I stayed on the phone waiting for the agent for a long time, then instead of me simply confirming my payment details, I am told that my ticket is cancelled, now I have to purchase the new ticket. I tried to remain calm and kindly asked them to endorse the price of the ticket which I just got confirmed, but they said that my ticket is cancelled and I need to re-book the ticket for now $112! I mean, are you kiddiny me? To me, this is almost like a scam to waste customer's time. It's like they put a really low price as a bait and makes customers fail few times to make them pay higher price. I really did not even want to pay a single penny for this sort of service. In the end, I just found a ticket from a very well-known, large-scale airline for $96 (cheaper than the last offer from Spirit) and had absolutely no problem until I got confirm and the ticket, which took less than 15 mins as opposed to a total waste of 3 hrs. The agents were professional and I understand they follow the guidelines, but my overall experience was exhausting! | SpiritAir | trip_advisor | ['Responsiveness', 'Assurance'] |
174 | Service, Value and Comfort | Air travel is so frequent that value has become the buzz word. jet blue provides just that and maybe more. Most important the flight was ON TIME for an early am flight. The aircraft is well maintained and the flight relaxing -as they the right amount of leg room (extra fee), specially since the check in process today can be very demanding and stressful as if there is not enough to worry about after arriving at your destination with family. I do not like an extra fee but then Jet blue does not skimp on leg room. Finally there is great space for the overhead bag and a smaller one below the seat. The return flight from JFK was also good but arrived late as we were stuck on the tarmac for over an hour waiting for takeoff, altho the security check in process was so smooth -the best I've seen for a family. | JetBlue | trip_advisor | ['Tangibles'] |
175 | Thanksgiving debacle | On November 23rd, I arrived at PGD a little over an hour before my flight left at 7:15. My grandparents and I, traveling to Peoria for thanksgiving, went through security and came to find that something went wrong when I tried to check in on the Allegiant Air app the previous day. The TSA officers were very helpful (especially since the airport wasn't busy) and told me to go to the airline desk and ask for them to simply print off my ticket. The Allegiant representative at the ticket counter was extremely rude when I asked if she would print off my ticket. Saying that because I didn't successfully check in over an hour ahead of time, she would not print me off a boarding pass. Please keep in mind that it was no later than 6:40am and there were no lines. Instead of trying to get me on the plane, she started listing off other possible flights that I could take. None out of PGD. She proceeded to charge me 94.50 to change my flight from PIE (St. Pete) to Springfield, MO. Not Springfield, IL. While all of this is going on, I could still be getting on the plane. I finally was booked for a flight from St. Pete to Rockford. Which required renting a car (>$150), taking an uber to Peoria from Rockford ($140), and other expenses such as gas, food, and most importantly time. I am a VERY frequent Allegiant traveler and I have never been more disappointed. My family, who travels Allegiant more than myself, is even more upset. I will surely keep this in mind when purchasing my next plane ticket. | Allegiant | trip_advisor | ['Responsiveness', 'Assurance', 'Empathy'] |
176 | Something fishy | We have flown with Emirates on a number of occasions with out issue. Flying out no problems, first leg on the great A380, second leg from Dubai on an older aircraft which was ok, the problem arose on the return journey. Leaving Bangkok an hour delay, no big drama as we were flying back to Manchester via Dubai. On retrieving our cases at Manchester, it soon Became apparently all was not right with our cases (2). There was a foul fish like smell coming from both case's, which we really noticed once we retrieved our car and put the cases in, meaning the 40 minutes journey home was very unpleasant, after traveling for 17 hours. On arriving home we imidiately emptied the contents of both case's into the washing machine, and washed down both case's with hot soapy water (hard shell). Both case's were left outside overnight to Air. The following morning it was clear both case's had to be disposed off, as the smell was still unbearable, strong fish like odour that had seeded to seep into the zip area, and inner linings. I took photos but where no very clear. On contacting Emirates, after 3 days there response was very disappointing, weak apology with my claim bein LPg met with scepticism. It was clear that the airline was at fault, obviously something was spilt in Transit, resulting in having to purchase 2 new case's. After paying in excess of £1400, with seat upgrades, then to be told, it was our problem no there's, well that was the last time I will fly with Emirates | Emirates | trip_advisor | ['Responsiveness', 'Assurance'] |
177 | Awesome price | Great price for round trip and a short your and 45 minutes flight, and then a quick 20 minute drive to the best sunsets ever. Great smooth take off as landing. | SouthWest | trip_advisor | ['Tangibles'] |
178 | CANCELAN UN VUELO Y DENIEGAN EL REEMBOLSO | Trato inaceptable por parte de esta aerolínea. Llamo y me cuelgan. Me cancelan un vuelo, solicito el reembolso y me lo deniegan. ¿El motivo? No lo sé, porque nadie contacta conmigo ni me ofrece una solución. No me indican tampoco por qué cancelan mi vuelo ni dan facilidades a los clientes afectados. Me he visto obligada a comprarme otro vuelo y encima no me hacen mi reembolso. LAMENTABLE. | Avianca | trip_advisor | ['Responsiveness', 'Empathy'] |
179 | Winter Recess/Spring Training trip | Never had a problem flying with Jetblue. Although I will say while boarding my flight back to JFK, at the last second, they checked my carry-on at the gate citing it was too large. This was the exact same carry-on I was able to bring with me with absolutely no problem. No big deal though. The airlines would have less of a problem with overhead space if they would just include 1 checked bag with the price of a ticket. Oh the good old days! | JetBlue | trip_advisor | ['Tangibles'] |
180 | Best flight experience! | Using points I upgraded to Comfort +, and was not disappointed with the upgrade at all! More leg room and drinks during the flight made it a nice experience. Flight left and arrived on time, and the level of customer service was excellent. Will be flying Delta as much as possible. | Delta | trip_advisor | ['NA'] |
181 | Lost luggage | Allegiant is a cut rate airline in every way. I have flown with them before and delayed flights and curt employees is the norm. But on my final flight with them (direct flight from Vegas to Colorado Springs) they lost my luggage. Not delayed. LOST. GONE. After only 5 days they declared it officially lost and sent me the claim forms. I'll never get reimbursed for what the contents were worth. ("Depreciation") I seriously doubt anyone ever even looked for my luggage. Why would they? They don't care. If you can-AVOID THIS AIRLINE | Allegiant | trip_advisor | ['Responsiveness'] |
182 | Problems at every turn… | My third time with Air Canada and every experience has been terribly stressful. The consistently book their connecting flights too close and almost always are delayed for a variety of reasons from maintenance to baggage issues. You are left running in the airport to make your connection or just completely miss it. Overnight layovers and lost bags are almost expected. Will choose any other airline no matter the cost if there is an option. | AirCanada | trip_advisor | ['Reliability'] |
183 | Excellent 35 minute Flight from Coca to Quito | Ecuador's national public holiday is on August 10, known as 'Día del Primer Grito de Independencia de Quito' and marks Quito's declaration of independence from Spain in 1809. Normally taking a bus in Ecuador is an adventure well worth it, but the delays and waiting online would be stressful, today. We decided to take the 35 minute airplane ride from Coca to Quito. Cayambe the volcano chose to hide from us but the view from the airplane window was entertaining enough for us. | Avianca | trip_advisor | ['Tangibles'] |
184 | They rip you off | I got an email reminder to select my seat, so I used their app and paid for it. They didn’t give me the seat I paid for and wanted to charge me more later that day when I noticed it didn’t go through. | SpiritAir | trip_advisor | ['Reliability'] |
185 | I would rather be water boarded | I have never been more cramped and uncomfortable anywhere in my life! I find it utterly unbelievable that the FAA allows them to fly a plane that the seats are essentially cheap lawn furniture bolted to the floor, no recline, no air rests.......pure torture, skip the bargain basement pricing, you deserve better than this death trap | FrontierAirlines | trip_advisor | ['Tangibles'] |
186 | 36 hours in San Francisco | It doesn't matter how long I stay in San Francisco. I always leave vowing to return. The flights are quick so it's easy to commit to going back. Delta's first class service was fabulous. Thanks to my 360 traveling companion for making sure that we fly in style. And I don't mind waiting for my flight when I know that I can hang out in the Delta lounge. My only negative comment on the Delta lounges is when single travelers spread their stuff out on both sides of themselves so that only every other seat is available and people traveling together have to split up. | Delta | trip_advisor | ['Tangibles', 'Assurance'] |
187 | Changed my opinion of Air Canada | I have often criticized Air Canada and have preferred to fly West Jet. Out recent booking my family of four used our Air Miles. The flight crew was professional, friendly, and on time. The planes were newer and comfortable for the 7 hour flight. Only the flight back from Vancouver to Edmonton was there any problem with the earphone plug in with the on board entertainment. The check in staff we also friendly and accommodating making our check in procedure an ease. I even had to contact the international travel customer service line as I was not able to access my booking reference number to check in. The customer service representative maintained security protocols and was able to assist me once I provided her my passport number. She was patient while I had to go back to my condo in order to get and did not request me to call back. The only concern I had with the customer service was their location which was in Tampa Florida. That seems odd since it is a Canadian company that has been given government (tax payer) assistance in the past; but that is a political criticism and not a reflection on my flight experience. The only reason the review is not excellence is because of the difficulties with the on-line selection of the seats. For what ever reason, once I had selected the seats it was taking me back to the beginning, giving the impression that I had not selected the seats. I would consider travelling with Air Canada again. | AirCanada | trip_advisor | ['Responsiveness', 'Assurance'] |
188 | Vacation to Punta cana | First time flying southwest. Everything went off without a hitch and everyone was very nice. Great flight coming and going. We'll definitely use again. | SouthWest | trip_advisor | ['Responsiveness'] |
189 | The seats were actually designed by someone. | Southwest is generally a pretty good airline. The staff are professional and have a sense of humor. We don't mind the boarding process and like the free bag. If you make it to an exit row or if the flight is really not filled the experience is generally okay. But the flight on Friday, December 13 to Phoenix was full and only regular seats were available. Someone actually designed the seats so that your knees are jambed into the seat in front of you and your shoulder is in the isle and your spine is only straight if you are in the middle seat. Then they crammed them into an airplane, and Southwest bought the airplane. I had three hours to contemplate this cruel insanity and am compelled to share it. | SouthWest | trip_advisor | ['Tangibles'] |
190 | Only thing that works is paying for your flight | They are not interested in paying for anyone to talk to you for any reason. It would be funny if it was not so expensive. They should be embarrassed. Try to call or chat, online constant waits of 2-3 hours ... and while waiting for a chat person our connection timed out and the website logged me out after an hour. If you get no service you can not really blame anyone but yourself for engaging them. | JetBlue | trip_advisor | ['Responsiveness'] |
191 | Great experience | Great service, on time ( early ) , perfectly clean planes, polite and friendly flight attendants and pilots 👌🏼 | SpiritAir | trip_advisor | ['NA'] |
192 | Southwest Customer oriented | Southwest gives the "best" customer service. Other airlines should get their training. Very helpful in getting passengers on board and seated quickly. | SouthWest | trip_advisor | ['Responsiveness'] |
193 | Jada rocks!! | I missed my flight despite arriving early enough (parking lot full, only one exit lane open and delayed 30 minutes due to patron unable to pay toll, shuttle issues etc). I tried kiosk for boarding pass with no success. None of that was fault of Spirit. My flight was to leave at 12:07 and while standing at desk at 12:06 JADA - Beautiful JADA called someone trying to get me on that flight! Ten minutes earlier while standing in line another rep dismissed me saying “you’ll have to rebook”. Had she shown same enthusiasm as JADA I’d have caught my flight since it was 30 minutes delayed taking off. Spirit is so lucky to have JADA! | SpiritAir | trip_advisor | ['Responsiveness', 'Assurance'] |
194 | Great experience | I flew over the holiday weekend to visit a sick parent and had absolutely no issues! We left on time and arrived safely 10 minutes early! I appreciate the pilots and all the staff for making this possible. The movie selection was great, the free headphones and snacks were awesome. Thank you all! | Delta | trip_advisor | ['Reliability', 'Responsiveness', 'Assurance'] |
195 | I continue to be amazed by Southwest Airlinesde | For this trip, I didn't use SW's great curbside check-in because I needed to move some items from bag to bag and wanted to do that inside. The check-in kiosk provides boarding passes and bag tags. The bag tags have instructions, but an employee offered assistance. Tag your bags - 2 are free unless overweight - and take them to bag check when you're ready. No lines. TSA check was fast. I had been alerted a day in advance about a one-hour delay, but it didn't affect my connection. The SW agent kept travelers in the boarding area laughing as he cracked jokes about lining up numerically. Families traveling with children 6 and younger board after group A, so being in group B isn't bad for those who want to choose a seat away from families. I was very thirsty and asking for additional water was no problem. As we were leaving the plane, someone came onboard and asked if anyone needed wheelchair assistance before he released the wheelchair that had been requested. I have yet to meet any SW employee who is not focused on being positive. Not just courteous, but actively positive. They want to help. | SouthWest | trip_advisor | ['Responsiveness', 'Assurance', 'Empathy'] |
196 | Great experience | Great experience! Onboarding went relatively smoothly, the staff were nice and the deplaning went good as well. I was concerned about the weather at my destination, but we made it on time and had a great landing. Great movie selection and acceptance snacks. | Delta | trip_advisor | ['Responsiveness', 'Assurance'] |
197 | Low rate, great value | Great flight, low cost and good service. Not al least should give coffee and water for free. That's something basic that should be given to the passengers. | SpiritAir | trip_advisor | ['Tangibles'] |
198 | Shoddy second class service | First, the airport did not honor the fact that frequent travelers have paid to be identified and crowded everyone in a cramped area where there was no way to maintain distancing. SHAMEFUL! Flight 1646 broke down on the flight line and was eventually sent back to the gate, the flight was delayed several hours to replace the plane. All the while everything associated with United’s procedures fell woefully short maintaining the safety of the customers regarding the virus. Your staff, accommodations, equipment, process, all would get an ‘F’ if graded. You put the lives of everyone o that plane in jeopardy because of sloppy procedures and overcrowding!! And with all the inconvenience, United’s staff offered nothing more than a “this kind of thing happens all the time,” type apology. | United | trip_advisor | ['Responsiveness'] |
199 | WORST AIRLINE EVER | WORST AIRLINE. MISSED MY FLIGHT BECAUSE THEIR KIOSKS WERENT WORKING. TRIED TALKING TO A PERSON AND THEY BRUSHED ME OFF AND BASICALLY TOLD ME I AM SOL. THEN AS I WAS TRYING TO CHECK MY BAG AND FIGURE OUT HOW MUCH I OWE I KEPT GETTING MULITPAL ANSWERS. AND WHEN I MADE IT TO THE GATE FINALLY I COULDNT BOARD AND THE STAFF BASICALLY SAID I AM SOL AND IT WAS MY FAULT FOR NOT GETTING HERE EARLY WHICH BY THE WAY I WAS 3 HOUR EARLY FOR MY FLIGHT. AND STILL SOMEHOW MISSED IT LIKE REALLY!!!!!!!!!!!!! IT MY FAULT CUZ YOU HAVE HORRIBLE AS WORKERS !!! OKAY THANKS FOR NOTHING. DO NOT I REPEAT DO NOT USE THIS AIRLINE WORSE ONE EVER. | SpiritAir | trip_advisor | ['Responsiveness', 'Assurance'] |