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Picked up two orders of chicken marsala, both were barely warm when open, and I live only five minutes from your restaurant. The chicken was tough and tasteless the pasta was dry overall not very appetizing. This is the second time I’ve had a unsatisfactory takeout order. The food has changed, not as good as it used to be, I previously would eat in your restaurant pretty consistently. The number I included as the check number is the only actual number I could find on the receipt. It is for $33.16.

CHICKEN MARSALA - MAG

Ordered the Maggianos Meal for 4 as we have done for the past several; Christmases. This year, disappointed/concerned, but do not want to put this experience on social media. Called the restaurant the day prior to pickup to ask for Blue Cheese to be put on the side. Blue Cheese was on both salad boxes so we went back in to see if it could be corrected and we received replacements after a short wait.I am running past the character limit, so I will conclude in subsequent comments. (ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857121 Message 2 of 3 When preparing for the meal, we noticed the portions seemed significantly smaller than in the past, but I guess that is the cost of the times! I wouldn’t mention the portion size, but the salad was upsetting. Salad was not as good as the normal Maggianos house salad... We have it often, no prosciutto and seemed to be greatly lacking in taste. The bigger concern is we found an actual nail, (a steel nail) in our salad. It was actually in my portion and I bit down on it and immediately knew it was not right!!!~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857124 Message 3 of 3 I still have the nail, but realize you have no reason to believe it was in the salad. I don't believe it either however, I personally opened the salads, applied the dressings, put out the servings and apparently served myself the nail! Just wanted to let you know my concern and experience. Hopefully the future quality and quantity of Maggianos will go back to normal as we can somewhat attribute it to the Christmas Holiday. Can excuse everything but the nail!(nail is a steel nail like I have seen typically used in concrete and was about 1 1/4" long. again, I still have it)~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/7/23 in email: Thank you so much for contacting me regarding my concern! I really appreciate all you have done to address the issue we had and I am most satisfied with the Maggiano's team!~LS

CAESAR SALAD - MCLAS

Staff were friendly and accommodating. However, our to go meal was not okay. We are used to warm bread, freshly prepared pasta to go along with great customer service. That evening we didn’t receive. Honestly, the food was pretty bad. Our pasta wasn’t fresh—instead is was hard, the piccata was okay but again, not fresh tasting, more so frozen, as the breading was mushy…I can go down the list. Our Christmas Eve dinner was a bit of a disappointment.

FETTUCCINE ALFREDO - MAG

Bruschetta was missing from order

BALSAMIC TOMATO BRUSCHETTA

Our server Forgot half of our drinks and had to be asked for the remaining half. We then had to flag him down for any additional needs like refills, bread, to order, etc. In addition to that our side plates were dirty when we went to split them up for apps. However the strangest part of our meal was that when our server returned our card after we paid he said "so sorry for the terrible service tonight." Pretty aggressively. We don't know if he knew he wasn't checking in or could tell we didn't enjoy ourselves but that made us all very uncomfortable. Food was good, but won't return Guest Emailed 1/14/23 - Hi, I never received the certificate. However our experience was so awful it's all good. We definitely don't need to return. Thanks ~TD

DRINK - MAG

Hello, I ordered a larger Maggiano’s salad from your venue for my family. When we had the salad that afternoon, it was incredibly poor quality. The lettuce was old, slimy, and basically inedible. I am very disappointed in the quality of this meal. Please advise. Thank you.

MAGGIANOS SAL - MAG

We had a large family Christmas dinner that included large family chopped salad. The romaine ends of the lettuce (bottom of stalk) were left in salad. We had like 20...I dont get these in my salad when I dine in and you shouldnt leave them in the salad period. YUCK

CHOPPED SAL - MAG

I was extremely disappointed to learn you got rid of the chicken and spinach manicotti. The replacement dish is no where near the same thing. I was beyond disappointed and this was my bday dinner.

MANICOTTI - MAG

Takeout order. The Maggiano salad did not have prosciutto or any meat and the salad was more like a side salad than an entree salad. This was not the first time this has happened. We like Maggiano takeout and often our takeout choice, but we are disappointed when Maggiano's doesn't meet our expectations.

MAGGIANOS SAL - MAG

The chicken and spinach enchiladas in crepes are gone! It tasted lousy. The chunks of chicken are gone. It's a paste filling. The Alfredo sauce they added was runny. We were told other people don't like it either. We won't be back unless the original chicken and spinach enchiladas, with crepes, return. Thank you. p.s. a blown up menu, framed and up on the wall, still has the dish we loved printed on it so we could see what we were missing.

MANICOTTI - MAG

The backed ziti was not good. It was dry and the flavor was off. I have been a huge fan of your baked ziti, it’s all I ever order but the last two times I got it, it was dry, tasted old and was not the same .I don’t have a check number, I threw the bag away but I have the date a time the order was placed.

BAKED ZITI AND SAUSAGE - MAG

I have been going to Maggianos for many years and the Gnocchi was my favorite dish. Why was it taken off the menu? Will you bring it back? Not sure I will continue to bring my family if you aren't serving my favorite dish...

GNOCCHI - MAG

We looked forward to visiting and were so disappointed to learn that the recipe for our favorite salad, your chopped salad, was changed and not for the better. The salad was nothing like your original recipe and the lettuce and smoked bacon were awful. Even the dressing didn't taste the same. PLEASE bring back the old recipe! Why did you change a perfect salad?

CHOPPED SAL - MAG

I have already filled out one of these forms and I am disappointed and surprised that no one has contacted me. I ordered a large pan of rigatoni D and a Maggiano’s salad. The salad was good but the rigatoni D was absolutely tasteless. Extremely dry and flavorless and very little chicken or mushrooms. This has always been one of my favorite dishes at Maggiano’s and I ordered it for a party at my house. I was extremely embarrassed about how bad it was. I could have simply cooked some rigatoni and added

RIGATONI D - MAG

Although we each had separate checks, I came with 5 other people. I always order Linguini Di Mare which is always delicious. Last night I feel as though there was a new chef because the Linguini Di Mare was quite dry. It seems like a different sauce was used. Usually it is very juicy. It was good, but wasn't your usual delicious meal. If the recipe has change please let me know. The food was good, it just wasn't what I expected. My daughter had the same thing and felt as I do.

LINGUINE DI MARE - MAG

Ck piccata was dry & seasoned poorly. Didn’t eat. Spinach mushroom canalonnie was terrible. Didn’t eat but one. Mushroom appetizer good. Butter cake very good. Didn’t complain to waitress due to her being swamped. Extremely disappointed in waiter mocking a couple celebrating their 1st anniversary (we sat near the kitchen doors) You’re better than this.

CHICKEN PICCATA - MAG

I placed order for two of New Year’s bundle for 4. I thought chicken piccata would come with a side of pasta. we basically just had chicken with nothin to go with it.lasagna was part of my order, and since we ordered 2 orders, I should’ve gotten 2 ordersy of lasagna. Only received one. I also requested ‘plenty’ of bread. I even called to make sure that was fulfilled. We only got two tiny loaves. I had 12 people to feed. I was just a little disappointed in my order. As I also thought it would come in aluminum tin or something similar, not in a bunch of the black to go boxes.

CHICKEN PICCATA - MAG

(The above check number only reflects part of my catering order. I used gift cards to pay for part of this order and wasn't given a receipt for that so I can not give you the other check #) I have been trying to speak to a person since December 26th to no avail. Can you kindly call me

CHICKEN FRANCESE - MAG

Maggianos Little Italy, My family loves to visit your restaurant for your quality and authentic Italian cuisine, and you never fail to deliver the best quality and customer service. Until now, when I had distraughtly discovered that your Spinach and Artichoke Dip was replaced on your menu for a three-cheese fondue. I’d hate for this ill advised mistake to be the reason that you lose your patronage from not only me, but other loyal supporters as well. I humbly request that you consider adding it back onto your menu. Many thanks for reading this message.

SPINACH & ARTICHOKE AL FORNO - MAG

I was at your Springfield restaurant on Friday December 23rd for one of my dear friends 55th birthday. Everything started out perfect, drinks, appetizers, service was fantastic! Once our entrees came out, I found a piece of hair in my food. I was grossed out and couldn't eat my meal. We paid our large bill, and I went home and ate a Lean Cuisine, since I was starving. I don't like to complain so I usually keep quiet, but some coworkers suggested I reach out to let you know what happened. AGENT COMMENT GUEST EMAILED- Guest emailed 01/04/23 in response to my request for more information: Thank you for getting back to me. I was with a party and there was just one check that we all chipped in for the total. Unfortunately, I do not have the check. I just payed $60 cash to my friend and she put it on her card. I’m sorry that I cannot provide you with that information. ~TD Guest Comments 1/4/22 - "First few bites delicious until I found the hair. Did not want to say anything at restaurant since the group of women I was with like to yap and I did not want to make a scene." Agent Comment: Apologized to guest and offered EBOG and guest said she guessed she would try us again. She thanked me for reaching out she was not expecting anyone to respond or contact her.~TD Guest Emailed 1/7/23 - I think there was an error. I spoke with someone today about my recent experience at Maggiano’s. The woman on the phone said I would be receiving a “Be our Guest” email with $40 to use at Maggiano’s. I just received something in my email for Chili’s Restaurant, not Maggiano’s. Please advise. This was not the restaurant I went to. Thank you,

SHRIMP FRA DIAVOLO - MAG

Why do you not serve mussels in white wine with beans anymore???

ENTREE NOT SPECIFIC - MAG

Was disappointed to see the removal of the lunch menu as well as two of my favorite offerings. I usually order the Gnocci with tomato vodka sauce and the chicken manicotti, both of which have been removed. I have been ordering these items for ten plus years and it’s a gut punch to see them gone. The removal of the lunch menu also meant i spent 60 on lunch for two. That’s too expensive when the service was slow, no balsamic offered to the table with bread, few refills, and my favorite items gone. The food we did end up ordering was good, but not the same.

GNOCCHI - MAG

Love your food

OTHER MENU - MAG

Had a wonderful time/ great service/ attentive/ great staff -- kudos to Mateusz, Ashely and Diamond--they were the best we could ask for only complaint is cheesecake was not good/ rest of meal was delicious! background music would have been nice also but overall very pleased and will be back again !!

CHEESECAKE - MAG

As stated in my Google review, we ordered fried zucchini and calamari appetizers and received complimentary bread. The zucchini was delicious, but the calamari was chewy but crispy. The flavor of the coating was good, but the calamari was chewy and seemed as it had been sitting. Lastly, the bread was all separate end pieces that were hard as bricks. One could literally break or chip a tooth. It was so hard it made a noise on my quartz countertop.

CALAMARI - MAG

I had spoke to Ryan (a manager) and he mentioned he was going to send over some e-gift cards via email for the issues with our catering order for our office party. We never received them. Very disappointing. Please contact me if further clarification is needed. (1/5/22- Guest replied to request for more info: I placed a catering order for pickup on Dec 23rd at 12:15 pm. I did place this order the day before which should have allowed plenty of time to get it prepared. I called the morning of the 23rd at opening to ensure the order was going to be ready. I arrived on time at 12:15pm and waited 30 minutes for the order which was ok. I understand it seemed a bit hectic there. But when we got back to the office for our office party that we were late for because of the 30 min wait we realized after setting everything up and beginning to eat that we were not given any serving utensils or any dressings for the 3 very large salads we purchased. Those salads were wasted as nobody wanted to eat them without dressing and we have to use plastic forks to have everyone scoop up and serve their own food which was time consuming to say the least. I called and spoke to a manager named Ryan and he assured me he would send over some e-gift certificates for the issues with my order. We never received them.)-VC

MEAL KIT - MAG

We ordered 3 chicken Parmesan (one to go) two orders lemon cookies (to go), salad, stuffed mushrooms, mozz bites and 3 drinks. With our to go order, we were supposed to get the 3 $5 take home classic (baked ziti). When we got home, we were missing two of the baked ziti and 1 order of lemon cookies. We left the check on the bar. Please look into it and let us know how this can be resolved. Thank you.

BAKED ZITI AND SAUSAGE - MAG

VERY disappointed that the Shrimp Cacio e Pepe is no longer a menu item!. It was your best menu item as far as my wife and I are concerned!!!

SHRIMP NOT SPECIFIC - CH

I tried to order the New Year’s Eve package for four plus a bottle of wine online and use the code to receive $5 off for ordering online. When I went to pay, I could not use my Lettuce Gift Card. Called Clark St Chicago, Mgr Jen gift card could only be used in person. She said there was no way to override the system and take $5 off my order. I am quite angry about this deception! Your email said that Lettuce Gift Cards will be accepted through April 15, 2023. I should have been able to order online, get my $5 discount and pay with my Lettuce Entertain You Gift Card. ADDITIONAL GUEST COMMENTS 01/05/23 - GUEST REPLIED BACK WITH FOLLOWING COMMENTS AND ATTACHEMENT: Please share with the Restaurant Manager the attached photos of salads that were received with New Years Eve Dinner for four. The photos make it very clear why I couldn’t serve the salads and had to throw them out. ADDITIONAL GUEST COMMENTS 01/06/23 - GUEST REPLIED BACK WITH: I apologize for the confusion. I did not realize that Brinker Guest Relations was the entity responding to my email to Maggiano’s Corporate on their website expressing annoyance that my Lettuce Entertain Gift Cards would not be accepted for online payment and getting $5 off online ordering when they are supposed to be accepted through April 15 2023 After picking up my order, I had responded to a text survey about my guest experience and thought your communication was about that. The store at Clark and Grand in Chicago has always been very responsive when I’ve contacted them and everyone I’ve interacted with has been very pleasant. When I returned home with my New Years Eve package for four, I checked the beef tenderloin to make sure it was medium rare. It was medium well. I called the restaurant right away and they immediately apologized and responded that they would replace the meat. Their service was very appreciated. I went back to the restaurant half an hour later to pick up the new tenderloin. I never thought to check that the salad was fresh and the lettuce unspoiled. When I went to serve the salad and realized it was unservable, it was too late for me to call the restaurant and then make a third trip there. I mentioned the poor quality of the salad in addition to the problem with the beef tenderloin on the text survey and that I just couldn’t make a third trip to the restaurant to replace it. can send you photos of the text survey request and first beef tenderloin order if you would like. You already received two photos of the salad. I thought your initial response was in answer to the text message I responded to asking how every-thing was.

MAGGIANOS SAL - MAG

I explicitly selected “No” blue cheese on my salad order and I received a salad with what seemed like double blue cheese. The bread that came with the order was stale and rock hard. It seemed like days-old bread. No good.

MAGGIANOS SAL - MAG

I have always had a great experience with Maggiano's however the last two times i have ordered delivery the chicken alfredo, which is one of our family favorites, had NO alfredo sauce in the container and we always order extra sauce because thats how we like it but now we are relying on the "extra sauce" to have any sauce at all on it. Everything else is great as always!

FETTUCCINE ALFREDO - MAG

I purchased the family meal for 2. I did not receive any salad dressing. Both of the meals barely had any sauce. I ordered meat sauce and never received it. Very unhappy with the food.

DRESSING - MAG

We had the most wonderful meal last night at your Boston location. Just fantastic. I have to say though, getting into Boston these days from the suburbs is just so difficult. Parking and traffic is a huge problem. Might you consider a suburban location outside of Boston or even Providence? Pretty please!

OTHER MENU - MAG

Good food

ENTREE NOT SPECIFIC - MAG

Bring back the spinach chicken manicotti entree. The Florentine dish that supposedly replaced it is nowhere near as good. (ADDITIONAL GUEST COMMENTS: Guest emailed 1/5/23 in email: Good afternoon Team Maggiano’s,Until you all decide to bring back the Manicotti, it’s highly doubtful we’ll even dine in your establishment again … much less frequent it .As an old guy who’s been a business professional for over 35 years and after speaking to many who did frequent this restaurant, I’d recommend you return this to the menu post haste to reduce the chance of your going out of business. Nevertheless, your choice here can result in a win-win or lose-lose for you and your customers … as the old IBM ads used to state … you make the call. Cheers!~ LS

MANICOTTI - MAG

Our to go order was incomplete. We called the restaurant that same day and spoke to someone who said they would refund the cost of the missing items, and that they'd call back so we could pick them up. None of that happened. While it's not a huge deal, it did sour our Christmas Eve dinner experience to not have everyone's dishes, your signature bread, etc. Also, the fact that the refund hasn't happened just makes me think we fell through the cracks. (1/6/23- Guest replied to request for more info: Salads, Rigatoni D, Extra bread.)-VC

RIGATONI D - MAG

dined for lunch today at the Plano Tx location. honestly was the most disgusting visit. Started out with being served a bowl of bread, with two pieces previously manhandled and hard as a rock, as in you could literally see someone else's bite marks. secondly when my spaghetti with marina arrived, the noodles were hard as a rock, appeared so old as if they just warmed up old noodles to not even make them pliable or able to eat. couldn't find our server to address until 15 minutes later when she asked if we were eating dessert. no manager help, no nothing.

BREAD - MAG

My girlfriend had better me to take her to Maggianos for a whole year and finally I relented. We don't have much money. We did the buy 1 pasta and take 1 home, which we thought seemed like an okay deal (not great). However... The pasta was horrible. It tasted like it was made in enormous batches with store bought marinara. I was thoroughly disappointed and the whole experience felt like a waste of money. I really wanted to like maggianos and I'm hoping it was just a bad night. We wish we could give it another shot! But its just too expensive. Ps, LOVE the bathrooms!!! (ADDITONAL GUEST COMMENT: Hi Natasha, the meal was purchased with a $50 Maggianos gift card (perhaps it was $40?). My father was a frequent diner and gave me the gift card for my birthday. Unfortunately I didn't keep the receipt - NC)

PASTA ALL - MAG

Missing one ravioli and meatballs

FOUR CHEESE RAVIOLI - MAG

My wife and I had reservations for our one year anniversary tonight. She’s been horribly sick from pregnancy so we were forced to cancel our reservation. Knowing how much she loves Maggiano’s I offered to drive the 45 minutes to pick up the order. I arrived 10 minutes after our pickup time. I checked in: waited 35 minutes. At that point I decided to go in, only to be shrugged off at the pick up counted for another 45 minutes. Finally, after asking about my order for the 5th time, they found my bad behind another orders bag. The food is ICE cold. Had been sitting that entire time.

OTHER MENU - MAG

good food

OTHER MENU - MAG

I ordered the New Years Carryout Bundle for 4 that was supposed to include 3 giant meatballs, and my order included everything it was supposed to minus the meatballs.

MEATBALL - MAG

Visiting Orlando. After a long day at Disney, we stopped in for a sit-down dinner at this location. We dine out often, and I travel for business and eat at restaurants year-round on the regular. The food quality this time was TERRIBLE. Not sure what happened. Was someone training or were you short staffed? Utensils were also dirty. Server was great- Vlada.

FETTUCCINE ALFREDO - MAG

This was the most disappointing meal we've ever had at Maggiano's. My potatoes were soggy and my spaghetti was cold and some of the noodles were actually crunchy. My husband's chicken parm was, as he put it, like something you'd get at McDonald's, dry, tough, and unappetizing. Unfortunate experience, but especially on NYE.

MASHED GARLIC POTATOES - MAG

I was very disappointed in my food that I ordered. The chicken fettuccine Alfredo was dried out and barely any sauce. The salad we ordered was was wilted old and an edible. Usually we get the Italian dressing that they gave us thousand islands. It was for our special New Years dinner but was very disappointing!

FETTUCCINE ALFREDO - MAG

After spending 10 hours in the car driving to Scottsdale, we were looking forward to our NYE dinner we ordered. Very disappointed there was no eating utensils included. Think about hotel guests. Please

MEAL KIT - MAG

Salad was incredibly small with barely anything on it.

ITALIAN TOSSED SALAD - MAG

Good evening, I ordered a New Year special today and an extra plate. When I got home I noticed that the salad was missing, so I called the the restaurant after 10 pm and I was told I was going to be transferred to the manager and was placed on hold for more than 5 minutes before hearing a message that nobody was answering and the call was ended. We have been loyal customers of Maggiano's for several years now, and we don't appreciate the treatment we received today. I respectfully request to communicate with someone who can address this matter.

CAESAR SAL - MAG

We ordered the Mushroom Ravioli as we'd LOVED it in the past but the new recipe was awful. I couldn't even have the Chicken manicotti as it's recipe has changed too & wasn't even on the menu. Overall SUPER disappointed - the mushroom ravioli was SO different than how it had been, I honestly thought they gave me the wrong meal. The amazing taste of the mushroom and delicious alfredo type sauce from the old recipe was what made it amazing. This new recipe is dull, tasteless and way too bready (the crushed croutons on top were awful). (Server: Jason Robinson)

MUSHROOM RAVIOLI

I very disappointed my husband and i were with the quality and quantity of our meals. We understand economy is tough write now but its better to keep noted the same. Our food was cold the quantity was like a half of portion. We There wer 3 pueces of calamari 3 zucchini 3 pieces of bread and 4 cheese rolls. We told the server and the manager came over only to say im sorry! The pasta with eggplant was ice cold and my stuffed truffles pasta was also cold.WHY we used to love maggianos but i dont think anymore. No receipt card i used ended in 6900 VS (Server: Vanessa Hedgepeth)

EGGPLANT PARM - MAG

My order was missing (1) Maggiano's Side Salad. Please refund a credit to my card on file. Otherwise, the rest of the order was fine. Delicious, as always.

SALAD - MAG

Ordered the News Years Bundle for 4. At pick up nothing but salads and meat in the bag. Person went back for the 4 mini desserts and pastas. That is where the problem was...pastas would have fed 4 five year olds not 4 hungry adults. We questioned this but ended up having to BUY 2 more pastas so we could feed our guests. The $85 bundle price ended up costing us and extra $37. I have never been so disappointed at your restaurant and the service and the food we got. We did not get the amount of food that we paid for and I will think twice before doing this again.

PASTA ALL - MAG

My question concerns the preparation of the chopped salad. When ordering the chopped salad in the past all ingredients were chopped into the same sizes. Last night only the toppings were chopped, the lettuce was torn in large pieces, some very large pieces. When I called the restaurant I was told that only toppings were considered chopped not the lettuce. The definition of a chopped salad is all ingredients are chopped and I know this is how it has been served in the past. Have you changed the preparation of a chopped salad?

CHOPPED SAL - MAG

I have used the online ordering numerous times, and inevitably, the order is always filled incorrectly. We ordered the New Years Eve Bundle and given the constant errors my husband checked the bag before leaving. Two of the entree meals were missing. He had to go inside, inform them and wait till they could provide the additional items. No apologies given. We recognize it's a busy time, however this is a constant problem when ordering take out. We hope you address this issue or we'll have to choose other restaurants to give our business in the future.

UNKNOWN MENU ITEM - MCLAS

Medium rare medallions were over cooked, missing shrimp that I paid extra to have on my pasta, tiramisu melted, food were cold when picked up, missing bruschetta topping for bombalina appetizer. No utensils that was requested. I got there 45 minutes that I requested my order and it was all prepared in the bags to go out. Not in a warm place, maybe that is why. I had to get inside to get my food, restaurant was crowded and phone wasn’t answer. It was raining really bad. This is my second time ordering New Year package and the first time was wonderful.

UNKNOWN MENU ITEM - MCLAS

We were very disappointed that the chicken and spinach manicotti with white sauce is no longer on the menu. Please bring it back!!

MANICOTTI - MAG

I ordered carryout and the chicken parm was very dry and overcooked. It tasted like it had been sitting in a warmer for a while. It did come with a side of sauce so I am guessing someone could tell it was dry. The mashed potatoes were also dry but I just added some milk to those. There was nothing I could do about the double portion of Chicken parm.

CHICKEN PARMESAN - MAG

We have ordered from here before and it has been great, however last night I ordered the New Years family meal and it was awful. Chicken parmesan was old, cold, the cheese sliding off the chicken to the bottom of the tray, the Chicken Fettuccine was even worse, dry noodles with very little sauce at the bottom, yuck. I completely understand you were likely very busy, but I suggest not doing to go orders to maintain quality. Ordered yesterday for 545 Pickup. Order # 15189388689162240

CHICKEN PARMESAN - MAG

love the food!

OTHER MENU - MAG

Recently dined with my husband. The service was great and the food was good. However, I was very disappointed to see that the Chicken & Spinach Manicotti had been removed from the menu! It was my favorite, as well as my adult son’s. I tried the replacement option, chicken cannelloni, not a fan of the mushrooms and overall flavor was not as good as the manicotti. PLEASE bring the manicotti BACK!!!

MANICOTTI - MAG

More than half of our meal wasn’t in the bag. I was missing the moms lasagna and one salmon. This completely ruined our New Year’s Eve dinner. I would like to request a refund. 1/6/23 ADDITIONAL GUEST COMMENTS: Guest replied to email offering BOGs as compensation "Sure, that would be fine. Is there any way to send a larger amount for this poor experience?"~KR

LASAGNA - MAG

good food and good service.

OTHER MENU - MAG

This is my second message, the food I received didn't have much sauce I just received dry noodles. I emailed you weeks ago and didn't get a response. How do you plan to make this right?

RIGATONI D - MAG

Social Media Complaint: I don’t know what kind of salad this is, but it is just enough to cover the bottom of the container it came in. I have 2 Caesar Salads that I spent $43.89 on and I could eat them both in one setting. Be better! As a shareholder of BRK I’m ashamed!

CAESAR SAL - MAG

My food was missing and I incorrect. My salad was missing and the Parm-Cod I’ve eaten before was missing the pasta and sauce. This is ridiculous and should not happen. We received two pieces of fish on a bed spinach. I did not pay $74.40 for half order and missing food.I expected the same level of service. I am requesting a refund for the inconvenience most importantly missing food that goes along with the dish such as the angle hair pasta and sauce that normally accompanies the Parm-Cod that was missing and my salad.

PARMESAN CRUSTED COD

Hello, I ordered food last night from our Southpark location. We spent $79.36. This was a DoorDash order. I understand the issues with delivery, however I don’t believe this was a DoorDash issue. The chicken parm was cooked to a point of not even being able to cut easily. It was cooked to a point of being almost black in color. I’m not asking for anything, just making you aware. The meatballs were extremely dry. Needless to say we are very disappointed with our purchase. Thank you for your time for listening

CHICKEN PARM SANDWICH - MAG

Tonight’s meal was not acceptable. It had to go to trash. 1. Chicken piccata dry & overcooked w/no sauce - also blackened w/breading & not pounded. Pasta = blob. 2. Chicken Marsala - 1 mushroom, 1/4 cup chopped onions, and no Marsala. Pasta had congealed into blob. 3. No bread per usual. Requesting bread wasn’t an option presented. 4. The tiramisu is old/soggy., 5. The butter cake was stuck to Box. The top and sides are very hard and dry. I’m requesting a refund to my credit card and not a store credit. Thank you and I look forward to hearing from you.

CHICKEN PICCATA - MAG

Waited 45 minutes for scheduled pickup order; salmon platter was missing from order

SALMON - MAG

Name on Order: Rebecca C. We were disappointed to say the least when we found out an order of shrimp scampi did not get packed. It was almost lucky that I ordered an extra portion of chicken fettuccini Alfredo; however, it was so salty no one could eat it. Unfortunately, the only saving grace was an order of crème brûlée - something we had not ordered. I typically love the food here, but this occasion missed the mark. Is it possible to get this meal refunded?

SHRIMP SCAMPI - MAG

I ordered a chicken Alfredo dish. Picked it up around 7.30pm. I was missing the chicken from the meal

FETTUCCINE ALFREDO - MAG

I am following up on my earlier complaint. I received a response to that complaint this morning. I was instructed to go to this site. ADDITIONAL GUEST COMMENTS: Sean, thank you for getting back to me so quickly. We had a take out order for the family meal for four on Dec 31. Pickup was 5 PM. We ordered spaghetti, ravioli and chicken Marsala. We also got 3 meat balls and two containers of salad. The problem was we received 5 ravioli in one container, that’s only enough for two adults. Also, we received one container of spaghetti, again only enough for two adults. Also included were four mini desserts. We paid $100 including tax and tip on our Amex account ending in 1009. The order was presented to me the first time with no salad and no desserts. I questioned this and the young man went and got the salads and desserts in a separate bag. That’s when I examined the hot food and saw it was not adequate for four adults. I questioned him about this and he said there was nothing he could do about it. That’s when I ordered another ravioli and spaghetti for $37.92 on the same Amex account. I really believe the issue is the young man was not adequately instructed on what items and the amounts are supposed to be in the order. I feel we did not receive the proper amount of food for what we paid. I do appreciate your assistance and attention to our issue.

FOUR CHEESE RAVIOLI - MAG

Bad experience I ordered Alfredo pasta with chicken and the chicken was terribly salty - brine tasting. I should have returned it. I have eaten at other Maggiano’s and ordered this dish and it was excellent … at this location terrible. I spent with a tip -$250 - it should have been better. I would appreciation any consideration for recompense in this matter .With Appreciation 1/9/23 ADDITIONAL GUEST COMMENTS: Guest replied after receiving BOGs "Thank you Kim for your gracious gift Much Appreciated")~KR

CHICKEN NOT SPECIFIC - MAG

My email was in reference to my visit on Dec. 31 , 2022 Can I please have a phone # to reach a guest service representative? Thank you,~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/12/23 in email:My email was in reference to my visit on Dec. 31 , 2022Can I please have a phone # to reach a guest service representative?~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/14/23 in email:Food was at a minimum warmth, the sauce was thinly loose. We’ve dine many of times at Maggiano’s never this experience. My phone number*** I will upload the receipt in the next email.~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/14/23 in email: Food was at a minimum warmth, the sauce was thinly loose. We’ve dine many of times at Maggiano’s never this experience. My phone number *** I will upload the receipt in the next email.~ LS

PASTA ALL - MAG

1 ordered 18yr macallan and 1 ordered 15yr. When ordering another of each was told sorry we are out. So one pour you are out? I dont understand how the bar is not fully stocked. Especially if you charge $50 a pour for 18yr. I can buy a bottle for $400. The local Kroger sells it. Im sure they would have the 15yr a well. Asked what else was available. after a long wait went to the bar to find out, shouldnt have. I have never been anywhere and had them run out of scotch after one pour, if that happened you would think you would be told when the drink came and given options for additional drinks.

ALCOHOLIC BEV NOT SPECIFIC - CH

Did the meatball sandwich change? Very disappointed

MEATBALL - MAG

We ordered the Parmesan-Crusted Cod with Calabrian Honey. This was supposed to come with angel hair pasta, but the pasta was not included in our dish. (ADDITIONAL GUEST COMMENTS: Guest emailed 1/8/23 in email: Hello, I accept your $50 dining certificate. My email address is**~ LS

PASTA ALL - MAG

Can we please bring the old menu back. We need chicken and spinach manicotti on the menu and we need Tuscan chicken and shrimp pasta back. You already have 3 mushroom options on the specialty pasta options. Get rid of a mushroom option and bring back a staple! the variety is not there anymore. If someone doesn't like mushrooms, the menu will push them to go elsewhere. Fix this please. I want to come back but I'm struggling to come there with the current menu

MANICOTTI - MAG

PLEASE,PLEASE,Please bring back the chopped salad….

CHOPPED SAL - MAG

Missing items such as the meatballs/marinara. Also, the food was ready 30 min late and everything was very cold. Obviously, the food was sitting a long time, so why 30 min late? Did I just waste my money not getting all the items we paid for? Overall very bad experience. ADDITIONAL GUEST COMMENTS 01/09/23 - GUEST REPLIED BACK WITH MORE INFO: 53226, Wauwatosa WI Check 980287 12/31/22 5PM.

MEATBALL - MAG

When my husband brought our order home it was wrong. No bread yet they included 14 pats of butter? Also, I asked for no bleu cheese on my salad and it was covered with bleu cheese. Very disappointing. This was not a special order yet they couldn't get it right.

SALAD - MAG

My family and I came in for our 3:30pm reservations. Paid at 4:46. We ordered apps and main courses. Me and my sister in law ordered fettuccine Alfredo with chicken. This was the only meal I had on this day. Upon arriving home we began experiencing symptoms of food poisoning. Both of us ended up having complete food poisoning as the hours progressed after our meals. It’s been a disappointing and unfortunate event to come and spend money for a nice dinner to end up extremely sick in the end.

FETTUCCINE ALFREDO - MAG

I ordered your New Year's eve bundled take out for 4 people. Here are my concerns: There were 3 large meatballs for 4 people. 4 smaller ones would have been great. The Caesar salad was iceberg lettuce and huge pieces of the core. The lower layer of the lasagna separated. The cheesecake was embarrasing - one mini round cheesecake that I would consider just for 1 person. In spite of all the above, food was very good . Caeser salad and cheesecake were embarrasing ADDITIONAL GUEST COMMENTS 01/09/223 - GUEST REPLIED BACK WITH MORE INFO: Thank you for your email and response. It is appreciated. I hope this information is what you are looking for. Under the time is Nata Scharf/1. Under the date are the numbers 103/1030016. The last four digits of the credit card are 9891.

MEATBALL - MAG

Not sure what happened, but the mushroom ravioli recipe seems to have changed. It used to be well balanced and creamy, with the pasta sitting in bubbly sauce. Today, the sauce was oily and way over salted and almost nonexistent. Didn’t it used to come in a foil pan right from the broiler? It is definitely not the same dish as 6 months ago. What happened? This was definitely not worth the $40 bill.

MUSHROOM RAVIOLI

I was not impressed with the food or service. I do not have my receipt to give the number. We were at table 13/3 and our waitress was Melissa. She never asked why a couple of us didn’t even eat our food. My food was ok. But there was barely any linguine in it. Several of the chicken Parmesan were way over cooked. ADDITIONAL GUEST COMMENTS: The last 4 of my card are 4014. We had 4 ceasar salads, 4 chicken Parms, 1 shrimp fra diavolo, and a lasagna. 5 of us On our ticket. 4 on another ticket and one on the third ticket. I know the other party had food issues too but declined to comment.

CHICKEN PARMESAN - MAG

Hello! Unfortunately we were already home when we found out that one order was wrong. We had ordered shrimp fra diavolo, but were given shrimp scampi instead. Would we be able to have a voucher for the correct pasta for next time we go? Thanks and I have a picture of the incorrect meal incase it is needed. Thanks

SHRIMP FRA DIAVOLO - MAG

We dined at your restaurant on New Year’s Eve and for 2 other occasions in the past. The mean reason why we went back is for the ambiance and mostly the service. The osso bucco and the chicken marsala was really good. However, the meat sauce and/or tomato sauce in the pasta is really not good. Once again your restaurant is incredible except for the pasta.

SPAGHETTI WITH MEAT SAUCE - MAG

We ordered two New Year’s bundle for 4 plus 2 orders of double portions of Rigatoni D. Order number 15169842024169473. We spent $300 including tips. Everything was wrong about these orders. The Medallion Beef were supposed to be 5 pieces for each order, but they were only maybe three. One of them has no mashed potato. The lasagna has only one piece, they put the desserts all together and presentations were unacceptable. No bread. We really wanted to have a nice Maggiano's dinner with family and friends, but we’re embarrassed and disappointed. We all think Maggiano's should do better.

RIGATONI D - MAG

GET CC, the $40 was set up and sent as Betty says the guest has already received. Not sure if the restaurant set up a refund request to CCA but they are asking us about the refund as well. Thank you. She is looking for a refund in reference to check #980059 from 12/02/22. She said that she should have a full refund being issued, but that she already had a $40 bog sent through rsc. Thank you, Betty

FETTUCCINE ALFREDO - MAG

Hi. I celebrated my birthday yesterday, at home. My daughter surprised our group with a few s.ices of your cheesecake because it’s always been my favorite. Although, I haven’t had it in a while. The “cheese” portion of the cake was outstanding, but I have a question regarding the crust. Should the crust be kind of dry and crumbly or should it be moist and pasty? None of us liked it as much as we remembered and are just curious what the consistency of the crust should be? Not sure if the slices were older, due to the holiday, or if it was different due to it being takeout. Thank you!

CHEESECAKE - MAG

I placed my order for pickup last night 1/2 and when i got the food home, i realized that my order had mushrooms in it which i called the restaurant ahead of time to take out. I am allergic to mushrooms and could not eat the food. I would like a refund for the food that i could not eat. My card was ending in x2599. (01/08/23 AGENT COMMENTS- Guest replied to our offer of an eBOG in lieu of a cc refund: "I would prefer a refund." -WH)

CANNELLONI FLORENTINE W/TRUFFLE CREAM

Comment: I had a catering order with Maggianos last night and we found when we got home they gave us the wrong pasta. We ordered vodka sauce and they gave us marinara.

PASTA ALL - MAG

Hello, I have visited your restaurant before and ordered the dish “Cacio e Pepe” and enjoyed it. I was very concerned as I was unable to see this item on the online menu. Is this item still available for purchase? Thank You,

CACIO E PEPE APIZZA - MAG

The food and service was generally good. We had one complaint: we ordered the $5 take-home four-cheese ravioli but instead received the Mom's Lasagna. We realized this when we tasted the dish after reaching home. Since we are vegetarian and beef is particularly taboo in our culture, we could not eat the lasagna.

FOUR CHEESE RAVIOLI - MAG

I ordered shrimp discolored and desserts like I always do. I never received the bread and this is the second time I didn’t get it. I love y’all god, but the bread is done off the best part of it. I have no way of coming and picking it up, I am at the hospital with my daughter.

BREAD - MAG

Our pasta dishes (the chicken parm specifically) got the absolute minimum amount of sauce to the point we used our owned canned sauce to avoid eating dry, cold pasta, as well as absolutely no sauce on the chicken itself. It was by no means worth $20 for the dish, and a small spoon of pasta on an entire dinner is unacceptable.

PASTA ALL - MAG

Had dinner and took home a $5.00 lasagna. Made it tonight and a bite had a piece of plastic type paper in it. Not appetizing.

PASTA ALL - MAG

Came in to get my order, and spoke with Marley/Marlo? She is an Asian female between 18-25 years old. I told her I had an online order, but if they could ask the kitchen to modify pasta w/white sauce. She didn't understand, but said yes they modified it for me. I checked my bag, it was missing the bread and ice cream for my Apple Crostada (they ran out). I finally eat my Chicken Marsala with pasta, and they did not change the sauce when they said they did, and were missing two items. I would like a refund for my whole order please.

CHICKEN MARSALA - MAG

This was one of the worst experiences we have had at Maggiano’s. We spent $157 and all the dishes were cold and needed to be reheated even though we live only 6 minutes from the restaurant. After we arrived to pick-up we had to wait another 15 min. The staff seemed to not be trained or know what was going on. The 3 salads were not edible. The lettuce was old, wilted, and spoiled. It had to be thrown out. Chicken Parmesan was tough. Maggiano’s is our “go to” place for Italian but this experience made us wonder if we wanted to return.

BALSAMIC TOMATO BRUSCHETTA

My order was missing the spaghetti order I had placed.

SPAGHETTI MARINARA - MAG

Two salads were missing dressings. This was a company lunch and two clients had dry salads.

DRESSING - CH