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We order from you all the time your food is awesome this time we ordered and there was about 2inches of red water with our meatballs and no sauce the noodles were white there was no sauce | MEATBALL - MAG |
Had issue w/ order #15448109473251328 due to the packing of the 2 bags. In 1 medium sized bag was all the food. In the 2nd, there was bread, butter, plasticware etc. Order 100% should have been evenly split into 2 bags. Girl who brought out the food, grabbed the bags sideways & struggled to get them through the window forcing 1 or sev containers to open from forcing bags through the window. Food/sauces apparently leaked all inside the bags. I grabbed the bags to make my way to my house, bottom of the 1 bag gave out and the food went EVERYWHERE outside. Please cancel and refund order.
1/16/23 ADDITIONAL GUEST COMMENTS: Guest replied to email offering BOGs as compensation "Hi Kim, I'm requesting a full refund back to the original form of payment as several people chipped in for this order and I physically paid them back out of embarrassment that this matter occurred at my gathering. This was
bad as I had company over! If I may be honest, the $100 guest certificate should be offered "in addition" to the refund which would possibly give a chance for another attempt at ordering from Maggianos. I will leave that up to you. In summary, if I have to choose, I want a full refund back to the original form of payment like originally requested.")~KR | UNKNOWN CHILIS MENU ITEM - CH |
I have been eating at Maggiano's for years. I live in atlanta area and I made a reservation at your Cumberland Mall location and I understand you took the mussles off your appetizer menu and removed your veal marsala from your menu. That is what I eat at Maggiano's. You have now lost a customer for ever because of these changes. You made the best mussles period and I liked your Veal Marsala. BIG MISTAKE. Who ever made this decison needs to find a new job. Did you remove these two items at all your locations? VERY DISAPPONTED. I will be eating at other Italian Restaurants going forward. | VEAL PARMESAN - MAG |
My family and I have been to Maggiano;s Tampa, a number of times over the past 20 years. We have used your private dinning rooms for all kinds of celebrations. However, today we meet some friends passing through Tampa for an early dinner and the food quality and preparation was below sub standard. The Chicken Francece was dry and tasteless. Our guests had Eggplant Pharm and the red sauce was terible tasting along with the pasta that was barely cooked. Maggiano's was formally a place to be proud of for high quality. Sorry to say that somehow your firm has definately let us down.
ADDITIONAL GUEST COMMENTS 1/23/23 - GUEST REPLIED BACK WITH: In line with your 1/17/23 email the following data is provided. Check - #60035 Last four of credit card - 7727 Date and time - 1/13/23......3:53 PM Server - Eddy Please note that we used Maggiano's as a meeting place with friends from south Florida on a regular basis who are required to visit Tampa for medical reasons. However, I have contacted my friends requesting the info per your email and was advised that they disposed of their receipt.Their name is Canarelli and they had eggplant with pasta and also chicken francese. Sorry to say that the quality of the food was a disappointment. I did advise the server of this prior to paying our check and he responded that we should have said so earlier. For the record; we left the unfinished meal.....as I said, disappointed. Maggiano's was formally consistent and of high quality in our over 20 years of great meals at this location.
ADDITIONAL GUEST COMMENTS 1/27/23 - GUEST REPLIED BACK WITH: Thanks for your email and offer, however, I am sorry to say that I have not received the eBOG certificate mentioned in the email. | CHICKEN FRANCESE - MAG |
Well , my experience last night wasn't that great , the calamari and the mozzarella marinara were not cooked enough the cheese was hard inside and the breaded stuff was not crispy , also the chicken marsala was super super super salty , I understand that can happen on a busy day but I wish didn't happen to me Thank you | MOZZARELLA MARINARA - MAG |
I am anxious to speak with you about my meal at your restaurant. I wrote a review on your website and you ask me to reach out to you.
ADDITIONAL GUEST COMMENTS: 01/20/23- Guest replied: Date: 1/13/23 Time: 5:28 was the time we received our check
Server: Alyssa Party: 2 Not sure if this is the check # 7/70016 Food and drinks I had hot tea, husband ice tea
Meals I had Eggplant Parm with angel hair and he had Rigatoni Arrabbiata. Details: Our waitress couldn't have been any better, she was very efficient. Someone else delivered our meal. My pasta looked like it had oil on it because it had been made at 2pm and they didnt want it to stick together. There was not a drop of sauce on it and was not very hot. My eggplant did have sauce but it took real pressure to cut through them like they had been made so long ago just waiting to be served that there was no softness to the eggplant. I ate very little of the meal. My husbands meal came out with the pasta pink in color but not one drop of anything on it. Completely dry, not hot, and he said it tasted like they opened the box, didn't cook it much and served it. I wondered how they got it pink in color but was completely dry. When we started to eat I said to him this isn't good and he said just eat it so we can get out of here. Again another person came and picked up our plates. No questions why they were returning a plate of food that had hardly been touched. My husband did suffer though his meal. Also there was a man who I am assuming was a manager since he was dressed is pants and dress shirt little tail in his hair and not a waiter. He walked around with his eyes on the ground. He never looked at one customer again I will assume he didn't want to hear anything from anybody. I told the girl who cleaned up our plates that i was very uphappy and why with our meal. That went on deaf ears. Our waitress came and delivered our check. I again am assuming she had no idea what went one and the things I said to the girl cleaning up our plates. It was a very disappointing experience and meal. As I said before anytime we go we have been happy but this time it was terrible. We did get there early and probably was seated at 4:30ish or a little later so I don't know if that was the reason but it was bad.~MPC | EGGPLANT PARM - MAG |
Letter on file. Received in Guest relations 1.18.23: "My husband and I enjoy Maggiano's because of the delicious food and professional and customer-friendly managers, including other staff, at the Maggiano's Little Italy in Garden City, New York. We dine in the restaurant and take out several times during the year. On our most recent visit of December 30, 2022, we sadly learned that your Marco's Meal will be removed permanently. Although not printed on your new menu, we are still able to order this wonderspecial. No longer offering the Marco's meal will deter us from dining in the restaurant as often as we do. | MARCOS MEAL FOR TWO - MAG |
Magliano entree salad left out of bag. Called restaurant when I got home (50mins away) spoke with Abby who said it was left on the shelf and said she would let her manager know and I would receive either a credit or gift card through email. Called and spoke with manager on 1/13 said would check on it and should receive something in a day or two. Now 10 days later still without response. | SALAD - MAG |
We received the meat from our order but it had no pasta with it as stated in the description. This was half of the meal and the main reason we ordered. We have no problem with small things missing but this was a major component. | PARMESAN CRUSTED COD |
We ordered two spaghetti & meatballs to go. When reheating the next day, the spaghetti had a rancid taste and the pasta texture was off. Our 12 year old daughter ate half her meal and finally complained the taste was off. We threw away both entrees. Just to note, our food was refrigerated immediately at home. We have never experienced this the many times we鈥檝e eaten here. Anthony, our server, was very accommodating. Very disappointing. We are asking for a refund at the very least. | SPAGHETTI W/ MEATBALL - MAG |
Don't know my check number. I wrote a review and you responded and asked me to write it here: Just had lunch there today. I ordered the chopped salad, which I have always loved. It came out as a big bowl of lettuce, not chopped, cherry tomatoes instead of the usual sliced tomatoes, and some pieces of avocados and blue cheese. What happened to your chopped salad???? It's ruined. We also had chicken piccata, which was okay but not great. Something has changed at Maggianos. GREAT SERVICE though as usual. | CHOPPED SAL - MAG |
Very bad experience regarding the food. We got the canneloni florentine and it wasn鈥檛 tasty at all, mushrooms were over cooked, too much sauce in the plate which wasn鈥檛 very looking good on the plate. And I think we didn鈥檛 have the chance to get it corrected because of the time we went there, it was late and we could feel it would be a bother to ask to remake it as everybody was cleaning everything and was ready to go home, it鈥檚 just very disappointing comparing to others time we went there and had no issue, thank you No issue with the service. Our server was very nice (Server Sarah) | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
Last Tuesday, Jan. 24th we had lunch and ordered three $5.00 "to go". dinners. One order was Spaghetti with Meatball and two orders of Lasagna. The Spaghetti with Meatball was fine but the Lasagna was a disappointment; It may sound strange but it didn't seem like it had any Ricotta Cheese, just Mozzarella Cheese. I took photos of it if you would like to see them. To give you an idea home much I like your Lasagna, I've had over seven thousand views on my Yelp account. I would appreciate it if I could a credit next time I visit your restaurant. | LASAGNA - MAG |
My husband especially loves your bread pudding. We enjoy your menu choices. | ENTREE NOT SPECIFIC - MAG |
The Rigatoni Arrabbiata would be so much better if it was not spicy. While my waiter advised me that it had some spice, I was not expecting it to be as spicy and unpleasant as it was. I couldn't eat it. Our server Joseph (Denver Tech Center) was perfectly nice and attentive but a little over the top; he seemed really anxious and nervous. | RIGATONI ARRABBIATA - MAG |
Meatballs are $12.99 Double your order for $8 should be $20.99 rather than $23.99. There's no way to address this but I thought I would let you know. Dining out has become very expensive, even for those of us who are pretty well off. | MEATBALLS - MAG |
My wife has a onion allergy and we asked for her entree salad with the fried onion strings on the side as well as blue cheese dressing. The onions were on the salad and they brought ranch. By the time it came back to the table I was done eating and she didn鈥檛 feel like waiting. I basically paid $60 for a entree salad and 2 orders of fried zucchini and tip for the waitress. Maggianos to return to the excellence it once had. I small gift card, comp the meal, any gesture would have been acceptable but I got we screwed up sorry here nothing. Leave hungry and unappreciated. NOT HAPPY! (Server Ja'nia) | MAGGIANOS SAL - MAG |
My boyfriend and I for 6years have made it a trip our anniversary 2/3 to come to maggiano's because we fell in love with the spinach dip..we are now engaged as of 1/28/22..well to our unfortunate surprise the spinach is off the menu now..being upset is a understatement. We live in Greenville SC and we don't have a maggiano's there but alot of places have spinach dip but maggiano's was the best we ever had and now it's gone..this sadly ruined our experience this time..im not sure if we will be back. | SPINACH & ARTICHOKE AL FORNO - MAG |
Bring back the gnocchi, and the spinach dip! | GNOCCHI - MAG |
Can someone please look into the bread that comes w/ the meal? We ordered 4 meals yesterday & both breads were full of flour underneath & cakey on the bottom. The coloring was off & some parts of the bread were really dark. We were hoping that the bread did not go bad. Also, for some reason my spaghetti had several pieces of linguini pasta mixed in there. My spaghetti & meatball barely had any sauce mixed into it. We have never had this happen before. Thank you for looking into this matter. We are regular customers & we really love the food here.
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/12/23 in email: Thank you so much Lana for being so kind.聽 I did not click on print because I was afraid that once I click on it, I will not be able to print it from our main computer.聽 Our laptop is not hooked up to the printer.聽 I am not sure how much is on the Be Our Guest Certificate.聽 Are you able to let me know or I can turn on the main computer to find out.聽 Once I click on print, would it tell me the amount?聽 We do not have a smart phone.聽 We have an old fashion flip phone with no internet.聽 We are old school over here.聽 Again, thank you so much for your generosity.聽 I really appreciate it.聽聽Sincerely,~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/12/23 in email: Dear Lana, Oh my gosh, thank you so much for your generosity.聽 Bless your heart for your kindness.~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/15/23 in email: Good Morning Lana, May I please ask you, does the (eBOG) have an expiration date or does it last forever like a gift card?聽 The聽Reference Number is 2883533.Thanks,~ LS | BREAD - MAG |
Very disappointed with my grilled chicken Caesar salad. No Romain lettuce. Only iceberg. Chicken breast was paper thin. It was definitely one of the thinly sliced chicken breasts. Tasted pretty good but nothing special that I would expect from a nice Italian restaurant like Maggiano鈥檚. It was more kin to a cheap, pre-packaged grocery store salad. | CAESAR SAL - MAG |
Please bring back the chicken and spinach manicotti! It is the reason we like Maggianos so much. Now we don鈥檛 have a reason to come anymore. | MANICOTTI - MAG |
I had an order through Uber Eats, and the pasta was great. I also ordered a chocolate cake and got tiramisu instead. I am just disappointed I did not get my cake because I鈥檝e been looking forward to that. Just had to let someone know. Thanks | TIRAMISU - MAG |
We dined at your restaurant 2/11/23 for my sons birthday and the food was horrible! The best thing about the meal was the zucchini fritters and the salad. We purchased the family meal, chicken parm, salmon, eggplant parm and lasagne. None of it was adequate! The chicken parm was fried so hard it was tough. The lasagne was salty and the salmon was dry and tasteless. We were a party of 8 and that鈥檚 quite a bit of money to pay for a bad meal. Really disappointed. Oh and the dessert sampler was awful! Server: Ana | CHICKEN PARMESAN - MAG |
The mushroom ravioli order looked like a half order, or an appetizer. $21 for that?? Put that next to the large well-filled dish of the Rigatoni-D, and it was clearly not a normal size entree. Also, the Caesar salad was a bowl of lettuce with nothing else. Not even dressing. Not pleased. This was a Grubhub order not DoorDash; you don鈥檛 give me that option on this. | MUSHROOM RAVIOLI |
This afternoon we met old friends at your restaurant. In the past, we have always had very good service and delicious food at your restaurant. Today that was not the case. The shrimp scampi was not good. I could not even eat it. I sent my iced tea back twice and still could not drink it. It was very weak and no flavor. The service was mediocre. We were extremely disappointed. My bill was over $129. Very dissatisfied with our lunch today. Thought you should be aware. Server: amanda | SHRIMP SCAMPI - MAG |
LARGE increase of food prices! Your price of food has increased over 50% and some over 60%. How do U justify such a LARGE increase in price? I ordered Fettuccine Alfredo w/chicken - Double. Used to cost $13.99 with the chicken. NOW chicken is additional and U charge $22.50 > more than 60% increase. A double portion was $5 more. NOW it's $8 > more than 60% increase. i know prices are up but not as much as you - Chick-Fil-A increased prices 15.6% last year. The cost of chicken & eggs has skyrocketed in the grocery stores. But how do U justify a 50% and more price increase in your prices? | FETTUCCINE ALFREDO - MAG |
Love Maggiano鈥檚 in both Boston MA and Summerlin, NV Do you still offer mussels in garlic/ white wine as an appetizer? | OTHER MENU - MAG |
We are from Chicago, for decades we have been fans of Maggianos. We were regular customers of the original restaurant. When we moved to Boston we were regular customers and noticed a little dissipation in quality but still pretty darn good. Yesterday our meal in Buckhead was terrible. After I discovered the second hair in my salad I got a little sick. The calamari seemed it was fried hours earlier and reheated. The service was not good at all. We waited for someone to take our order and watched a number of servers milling around. I鈥檓 sorry I hope this is received by someone in authority.
(GUEST COMMENTS from Phone Call 2/19/23:"We are Maggiano's fans. We have watched the Buckhead location go downhill. It really need to be looked into. The staff is not up to the standards we are used to. I hope in the future it improves with a little training. Thank you for the call. I don't normally complain."~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/19/23 in email: Thank you very much~ LS | CALAMARI - MAG |
Your prices have gotten insane! Looking at the carryout menu (I don't know how old it is, but it isn't THAT old) and the specialty pasta is $13.99 and now it's $20.99...a 50% increase! Same with you cheap spaghetti. Ugh, too bad, used to love going to your restaurant. Good luck! | PASTA ALL - MAG |
Ordered the Maggianos Meal for 4 as we have done for the past several; Christmases. This year, disappointed/concerned, but do not want to put this experience on social media. Called the restaurant the day prior to pickup to ask for Blue Cheese to be put on the side. Blue Cheese was on both salad boxes so we went back in to see if it could be corrected and we received replacements after a short wait.I am running past the character limit, so I will conclude in subsequent comments.
(ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857121 Message 2 of 3 When preparing for the meal, we noticed the portions seemed significantly smaller than in the past, but I guess that is the cost of the times! I wouldn鈥檛 mention the portion size, but the salad was upsetting. Salad was not as good as the normal Maggianos house salad... We have it often, no prosciutto and seemed to be greatly lacking in taste. The bigger concern is we found an actual nail, (a steel nail) in our salad. It was actually in my portion and I bit down on it and immediately knew it was not right!!!~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857124 Message 3 of 3 I still have the nail, but realize you have no reason to believe it was in the salad. I don't believe it either however, I personally opened the salads, applied the dressings, put out the servings and apparently served myself the nail! Just wanted to let you know my concern and experience. Hopefully the future quality and quantity of Maggianos will go back to normal as we can somewhat attribute it to the Christmas Holiday. Can excuse everything but the nail!(nail is a steel nail like I have seen typically used in concrete and was about 1 1/4" long. again, I still have it)~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/7/23 in email: Thank you so much for contacting me regarding my concern! I really appreciate all you have done to address the issue we had and I am most satisfied with the Maggiano's team!~LS | CAESAR SALAD - MCLAS |
Ordered the Maggianos Meal for 4 as we have done for the past several; Christmases. This year, disappointed/concerned, but do not want to put this experience on social media. Called the restaurant the day prior to pickup to ask for Blue Cheese to be put on the side. Blue Cheese was on both salad boxes so we went back in to see if it could be corrected and we received replacements after a short wait.I am running past the character limit, so I will conclude in subsequent comments.
(ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857121 Message 2 of 3 When preparing for the meal, we noticed the portions seemed significantly smaller than in the past, but I guess that is the cost of the times! I wouldn鈥檛 mention the portion size, but the salad was upsetting. Salad was not as good as the normal Maggianos house salad... We have it often, no prosciutto and seemed to be greatly lacking in taste. The bigger concern is we found an actual nail, (a steel nail) in our salad. It was actually in my portion and I bit down on it and immediately knew it was not right!!!~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857124 Message 3 of 3 I still have the nail, but realize you have no reason to believe it was in the salad. I don't believe it either however, I personally opened the salads, applied the dressings, put out the servings and apparently served myself the nail! Just wanted to let you know my concern and experience. Hopefully the future quality and quantity of Maggianos will go back to normal as we can somewhat attribute it to the Christmas Holiday. Can excuse everything but the nail!(nail is a steel nail like I have seen typically used in concrete and was about 1 1/4" long. again, I still have it)~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/7/23 in email: Thank you so much for contacting me regarding my concern! I really appreciate all you have done to address the issue we had and I am most satisfied with the Maggiano's team!~LS | CAESAR SALAD - MCLAS |
Ordered the Maggianos Meal for 4 as we have done for the past several; Christmases. This year, disappointed/concerned, but do not want to put this experience on social media. Called the restaurant the day prior to pickup to ask for Blue Cheese to be put on the side. Blue Cheese was on both salad boxes so we went back in to see if it could be corrected and we received replacements after a short wait.I am running past the character limit, so I will conclude in subsequent comments.
(ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857121 Message 2 of 3 When preparing for the meal, we noticed the portions seemed significantly smaller than in the past, but I guess that is the cost of the times! I wouldn鈥檛 mention the portion size, but the salad was upsetting. Salad was not as good as the normal Maggianos house salad... We have it often, no prosciutto and seemed to be greatly lacking in taste. The bigger concern is we found an actual nail, (a steel nail) in our salad. It was actually in my portion and I bit down on it and immediately knew it was not right!!!~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857124 Message 3 of 3 I still have the nail, but realize you have no reason to believe it was in the salad. I don't believe it either however, I personally opened the salads, applied the dressings, put out the servings and apparently served myself the nail! Just wanted to let you know my concern and experience. Hopefully the future quality and quantity of Maggianos will go back to normal as we can somewhat attribute it to the Christmas Holiday. Can excuse everything but the nail!(nail is a steel nail like I have seen typically used in concrete and was about 1 1/4" long. again, I still have it)~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/7/23 in email: Thank you so much for contacting me regarding my concern! I really appreciate all you have done to address the issue we had and I am most satisfied with the Maggiano's team!~LS | CAESAR SALAD - MCLAS |
Ordered the Maggianos Meal for 4 as we have done for the past several; Christmases. This year, disappointed/concerned, but do not want to put this experience on social media. Called the restaurant the day prior to pickup to ask for Blue Cheese to be put on the side. Blue Cheese was on both salad boxes so we went back in to see if it could be corrected and we received replacements after a short wait.I am running past the character limit, so I will conclude in subsequent comments.
(ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857121 Message 2 of 3 When preparing for the meal, we noticed the portions seemed significantly smaller than in the past, but I guess that is the cost of the times! I wouldn鈥檛 mention the portion size, but the salad was upsetting. Salad was not as good as the normal Maggianos house salad... We have it often, no prosciutto and seemed to be greatly lacking in taste. The bigger concern is we found an actual nail, (a steel nail) in our salad. It was actually in my portion and I bit down on it and immediately knew it was not right!!!~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 12/27/22 in email: Case 2857124 Message 3 of 3 I still have the nail, but realize you have no reason to believe it was in the salad. I don't believe it either however, I personally opened the salads, applied the dressings, put out the servings and apparently served myself the nail! Just wanted to let you know my concern and experience. Hopefully the future quality and quantity of Maggianos will go back to normal as we can somewhat attribute it to the Christmas Holiday. Can excuse everything but the nail!(nail is a steel nail like I have seen typically used in concrete and was about 1 1/4" long. again, I still have it)~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/7/23 in email: Thank you so much for contacting me regarding my concern! I really appreciate all you have done to address the issue we had and I am most satisfied with the Maggiano's team!~LS | CAESAR SALAD - MCLAS |