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Disappointed. chicken Marsala was off in all means. They served the wrong chicken and sauce. I complained about it&gave me impression that it is how it could be being served now and for a reason had to believe that. Also, I asked for extra Marsala sauce since my plate had almost none. The waitress came&said kitchen had a mix up! The manager said also the kitchen isn’t always consistent. Also, a guest had the steak somehow cold and the other guest had her steak well done! And she had to wait a long time to replace. The kitchen failed us with their entree quality execution. Server was excellent | CHICKEN MARSALA - MAG |
I am trying to submit comments about a negative experience at your restaurant and you are limiting me to 600 characters. Email me
(1/20/23- Guest replied to request for more info: *Date and time of visit* *1/16/23 6:00pm* *Location visited : King of Prussia CHECK # Last four digits of debit/credit card if used* *CASH All food/drink items ordered: 10 family style +ala carte Details of visit:* *I will start by saying that our server did a fine job and was not the issue whatsoever. We have come to your restaurant for family style dinner party of 10 for the past eight years. This restaurant used to be very accomodating to large groups. This restaurant has ruined this experience by drastically reducing portions for family-style. We get it “food costs, inflation etc”. This experience was laughable. Our party of 10 had to beg for plates to simply receive enough food. 6 pieces of mozzarella for a party of 10? A huge bowl of spaghetti with ONE meatball for a party of 10?!? Reducing dessert to a tiny sampler? Our bill was well over $500 for family style, drinks, and some ala-carte items. Our server was great and not the issue at all. We used to love this place and will not be returning
again. Maggianos has ruined what made this restaurant special. I don’t know how to fix this situation- I am leaving feedback because we all left dissapointed after so many good memories. Regards*)-VC | FAMILY STYLE - MAG |
Following up via Facebook request
(01/23/23 AGENT COMMENTS- Guest replied to request for more info: "How many times do I have to provide the same information? Already have submitted it 3x. Maybe if someone that was sincerely interested in my comments / experiences would pick up the phone and CALL me so I can provide the information that is apparently going into the corporate black hole. Sorry if I'm coming across negative but geez." -WH)
(01/24/23 AGENT COMMENTS- I called the guest and he said: "This is about Maggiano's in Philly. I used to go to this Maggiano's and the one at KOP and we'd spend $1000s with my clients (at Aramark, across the street, very convenient). Well, things started getting so salty, nobody wanted to go there, so many other Italian restaurants in town. I'd still go there with my wife: you have the most amazing Maggiano's Salad. But then, the last time was just disappointing: we had the Stuffed Mushrooms and didn't know it had spinach. We have kidney issues and can't eat spinach. The Fried Mozzarella was burnt. The lobster tails were rubbery. The cook got pissed, saying nothing's wrong with the lobsters.
I'm a chef, by the way, not for a restaurant, but for parties and events. The last 2 experiences were disappointing. I added my opinion on Facebook and someone contacted me, I replied again and again. If you don't have my information, then I don't know who was responding to me: in Messages, it came from their main page. Thank you for calling me. I wasn't out to get anything, I just wanted to share my opinion about Maggiano's. What used to be good, isn't any more. [guest talked for a while: lots of interesting stories about Italian restaurants in Philadelphia - he is Italian] No, I don't need to talk to anyone. I mean if the Director wants to talk to me, I have no problem talking to him. I'm a retired Vet, from the Air Force. If you come to Philly, beware: we have a lot of crime here and there's a liberal government that allows it to continue. [I made an offer to invite him back to Maggiano's]. Thank you. We will give them another shot." -WH) | MOZZARELLA MARINARA - MAG |
Guest Left Voicemail: " Good afternoon. My name is Rene Ralph and I am calling regarding an experience I've had at Maggiano's in Willow Bend. I purchased my dinner there last evening and found of course piece of black hair and my food which was just just ridiculous and growth beyond measure. I sent an email request regarding this one I found it because I tried calling the establishment and realize that it was a little after the the close time. I tried to call today spoke with the manager named Jeff with very obnoxious and you know they after spending $35 at this place to find here in my food and not even be treated with respect over the phone this is. ..." just ridiculous I will never ever purchase anything from Maggiano's again I just want my money refunded. Thank you,
Agent Comment 1/23/22 Guest Comment: Eating meal around 9:00 came across a course black hair in my food and it made me sick to my stomach. Called and was on hold for ever. Called back and I was irate spoke to a gentleman and ask for information about corporate. He told me I would have to look up the information my self. Ask to speak to a manager got Jeff start giving me excuses first off about phone issues. Said there was not way you could have spoke to anyone since we are having phone issues .I started raising my voice and he started raising his and asked me to lower my voice. I told Jeff that I would just contact corporate to voice my complaint and he hung up. Agent Comment: Apologized to guest and told her I would process the refund today and offered her EBOG and she accepted. Told guest that the DO would be in contact with her or I could send the information to the DO as and FYI. Guest stated since I was refunding card it would not be necessary for the DO to contact her. I will try Maggiano's again but not that store. ~TD
Guest Emailed 1/23/22 - Thank you! | RIGATONI D - MAG |
We had a very negative experience our food was substandard please call us Togo Specialist : Kara
ADDITIONAL GUEST COMMENTS 1/31/23 Guest called back: "The togo lady was nice, but she didn't follow-up on the order. She said what was on it and I asked for no cheese on the Ziti. I asked for enough bread for 3 entrees. She said she would give us more that enough bread. I gave her a ten dollar tip as well. She handed us two bags and we get back to the hotel. There was one loaf of bread. She didn't give us the extra bread. The baked ziti was smothered in cheese. There was so much that the dish was actually cold. It was a disaster. I called them up in ten minutes and let them know. They should have offered more than just a 30 dollar gift card." -SW | BAKED ZITI AND SAUSAGE - MAG |
Dear customer service I have been to many Maggiano’s restaurants in Michigan , I was on a business trip and it happened my hotel was across the street from your location. I ordered meatballs and wedge salad. The meatball were awful and over cooked.the wait staff didn’t know anything about happy hour menus as we asked! And I wanted to order whole wheat pasta and I was informed that location does not have whole-wheat. Whole-wheat was listened as a choice on the menu. I’m very disappointed with the service and the food I was provided. (Server Payton) | MEATBALL - MAG |
In my order, it was missing the side of the salad. I called to inform your staff, who let me wait and asked for my data 3 times, and they told me that this issue was not with them, if I wanted to get a refund, I should call the company that delivered it. I asked them if that was really what they were asking me to go into a lot of time-consuming for 3 dollar salad. They confirmed, without excusing themselves for the trouble they caused. I hope this message might spotlight the problems you have with your staff and maybe motivate your company to have better customer service on your deliveries. | SALAD - MAG |
Pasta was not added to an ordered cod | PARMESAN CRUSTED COD |
Food was great | UNKNOWN CHILIS MENU ITEM - CH |
Good Morning, I ordered the Fettuccine Alfredo with Chicken & gluten free pasta as a take home meal. I've heard some Alfredo sauces have flour in it. Does yours? Or is the pasta the only part of the original meal that contains wheat/gluten? Thank you!! | GLUTEN-FREE PASTA - MAG |
I was visiting Dallas with friends on Friday, January 27th. I had bragged about Maggiano’s during the visit because I LOVE the food. I visit the restaurant each time I’m in Dallas. My friends couldn’t wait to try it. This time I needed to do a to go order because we were going back to the hotel after a long day. I called ahead of time to inquire about the classic meals, which have always been buy one get one to go for $5. I was told that the order was fine and could be a take out order. Upon arrival, the hostess sarcastically informed me that the policy had changed a few hours ago and we could
ADDITIONAL GUEST COMMENTS: 6/1/23- Called the guest: Got VM. Left a message with my direct number to call back.~MPC
ADDITIONAL GUEST COMMENTS: 6/1/23- I live in Louisiana, and every time I visit I eat a Maggiano's. I was going out there for training, and I wanted to go in to eat. I always do the take home for $5. Well my principal didn't want to dine in, so I called ahead of time. I asked the girl if we could do the same deal to-go - she said that was fine. I arrive and order and they say oh no you can't do that. I said I am pretty sure that I just talked to you and you said it was ok. She said well the manager changed that today. She was laughing at me. I couldn't believe her behavior. I just wanted to let you guys know about the to-go girl's behavior. It wasn't like I was tried to change the rules - I called ahead to make sure. She didn't care and embarrassed me. It just didn't sit well with me. Server: Kelscy Rayo~MPC | ENTREE NOT SPECIFIC - MAG |
My food is raw and inedible and I want a refund for the inconveniences. Thank you for your help. | EGGPLANT PARM - MAG |
I ordered the lasagna and it looks nothing like the picture. It was tasteless. It had no vegetables. No nothing on it. Just meat and cheese. We don't normally eat carbs because my boyfriend and I are a little older and so we try to stay away from carbs. My boyfriend is having cancer and his body is craving carbs. I understand the menu has changed but the quality of the food should not. | LASAGNA - MAG |
So the food I ordered was not what was packed. Called the store and was given the excuse that they “stapled the order slip” after the food was packed so that’s how it got messed up. Tried blaming DoorDash. So your employee doesn’t check what’s in the bag before stapling the order? DoorDash is just responsible to ask for my order, the bag. Not verify what’s in it. I need an explanation.
ADDITIONAL GUEST COMMENTS 2/7/23 Guest e-mailed in response to DD contact: I’ve already received a refund from DoorDash so I’m not seeking for one from you. I just wanted to relay my concern as this was clearly not DoorDash’s fault that the store incorrectly packaged its guests’ foods.-SW | RIGATONI ARRABBIATA - MAG |
Ordered mag salad and tiramisu, neither were fresh - disappointed. | MAGGIANOS SAL - MAG |
Im wondering why you took the spinach and artichoke dip off all in raising the prices. That was one lf the reasons we go to your restaurant. I hate to say it we wont be back. We have had all our anniversaries and birthdays there. I guess we will find somewhere else to go. | SPINACH & ARTICHOKE AL FORNO - MAG |
Great play to eat | MARCOS MEAL FOR TWO - MAG |
We have traveled & eaten in your restaurants in az, nv for over 10 years & our only dish that we eat there was the chicken spinich manicotti. Now that you have taken it off the menu we do not go there anymore & a lot of people who enjoyed that dish aren't going there either. Can you please bring it back on your menu. We love your appetizers, but again we were very disappointed to learn that you took the Chicken-Spinich manicotti off. Thank you for your attention regarding this. We always spent almost 200.00 to 300.00 dollars everytime we went to the locations. Live in N.M. | CHICKEN NOT SPECIFIC - MAG |
Hi there, I ordered spaghetti and meatballs and received 1 meatball in the meal. I can provide a photo if necessary. Given the meal cost over $20 for take out, I would be extremely hesitant to ever order again if that is the type of portion that is being served (plus the menu should probably say ‘spaghetti and meatball’ in that case lol). | SPAGHETTI W/ MEATBALL - MAG |
so i pulled a vm and it was a magg gc case
call the lady and say nope, its used
and she is older and is like my son gave it to me... blah blah nobody else has access
anyway, said i would send the history via email too. told her maybe your son used it and forgot. since it's an ecard that he printed for her. get off phone and one of cks has a amex of a guys name
look on fast ppl and his name is under a relative | CAESAR SAL - MAG |
I ordered the family meal for 2 with chopped salad, lasagna, and chicken parmesan. We did not receive any bread, or sauce for the Chicken Parm. Unfortunately we got home way before we realized. No sauce for chicken parm is a problem. Requesting you ask your folks on the to gos to double check the orders. Rest of the food was good though. Thanks. | BREAD - MAG |
Reached out via Twitter w/ a photo and rec'd a DM saying I needed to contact here. I placed an order and had a few issues. I shared a photo of my chopped salad which wasn't chopped and was missing bacon, avocado, etc. Did I receive an incomplete salad b/c it was the end of the night? Also I ordered mushrooms which I PAID for and was told by the rep when they weren't in my order that "the kitchen is about to close" as he hands me my bag. I was insulted that the rep thought I should just leave without my food or money w/ a flimsy excuse. (To Go Ireonna) | STUFFED MUSHROOMS - MAG |
Visited Maggianos for a Valentine’s day date. The service was okay, the food was disgusting. My husbands meal as well as mine did not taste good at all. We didn’t want to complain at that moment but I had to visit this site to express concerns regarding the food. It was truly unacceptable. (Server: Dominic Meyer) | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
I ordered take out and when I got home I noticed that I was missing the Tiramisu. My order # 16228614839631872. My pick up time was 5:15. I called but was on hold for along time and no one helped me. I have been a customer since Maggiano's opened and was disappointed not to eat Tiramisu on Valentines day, especially that it is my wife's favorite dessert. | TIRAMISU - MAG |
I ordered 2 meals Chicken Marsala and Chicken Francese. Chicken Marsala was excellent. The other was awful. It was over cooked, dry, and the asparagus and potatoes were mushy and soggy. They should have been i. A separate container from the chicken. I order often and I was very very disappointed | CHICKEN FRANCESE - MAG |
I picked up my togo order on my way from Long Beach back home to San Marcos. Love the food and thought it would be a nice touch for the family for valentines. Getting home and setting it later in the evening i was missing an order of meatballs (as i ordered a double portion) and only had 3 chicken piccata servings (was supposed to have more and these three were cut if half). Also both salads had some very bad lettuce (brown in color). Must say not what was expected as we have had ordered many times before. | MEATBALLS - MAG |
So disappointed the chicken/spinach manicotti been replaced with the anemic cannelloni. Not nearly as good! And what Italian restaurant doesn’t have cannolis! I left receipt so I don’t have check#. But our waiter was James. We finished about 6:30. | MANICOTTI - MAG |
Social Media Comment: We ordered the dinner for 2 for delivery and the restaurant forgot our fettuccine alfredo. We ordered from the 2089 Big Beaver, Troy, MI location. It was Valentine's night so I did not let the restaurant know what happened because they were very busy. Source: Facebook
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/16/23 in email: Thank you for the quick reply and I appreciate the offer for the gift certificate. Thank you again. ***gmail.com~ LS | FETTUCCINE ALFREDO - MAG |
I picked up a family meal for four. It is higher in price over the last few years…but what hasn’t. My concern is that the quality/quantity has gotten poorer. I got 5 chicken parmesan patties which makes little sense split by 4 people and they are so small that it wouldnt fill an adult. All 5 fit in the same small container as what you give for a side salad. In fact, I got a larger salad box. You are better off buying 2 double portion chicken parmesans and getting 8 patties for less money. For $70, this family is hardly worth it and as such I will not be doing it again. | CHICKEN PARMESAN - MAG |
We are EXTREMELY disappointed that you got rid of the Gnocchi’s! That is the only reason we come to Maggionos - so you have officially lost our business unless you bring them back. Why did you get rid of them? I would really like to know cuz it doesn’t make sense to me. | GNOCCHI - MAG |
We stopped to buy a Chopped Salad, and an order of Mushroom Ravioli which have always been very good, until this visit. The salad was not 'chopped' but rather had large 'chunks' of lettuce that we had to cut up. The Ravioli was different than before: bread crumbs on the top, and 'extra mushrooms' mixed in with the white sauce. We had to pick out most of them. Is this approach with the salad, ravioli, and the sauce something new, has the food changed, etc.? If this is the new standard, we will not order it again. Please let me know, Kevin Parker
03.25.23 I have been checking my emails but never noticed the arrival of an 'eBOG' from you re: our negative experience at Maggianos.
Did I perhaps miss something since your original email, below? Please let me know if I have missed anything related to the above. | MUSHROOM RAVIOLI |
Love your restaurant! What happened to the veal dishes? Are you no longer serving them? I know it is expensive and perishable, but it would be shocking to have a great Italian restaurant eliminate all veal dishes from their menu. ??? | OTHER MENU - MAG |
We were disappointed with our chopped salad tonight. The ratio of cheese and bacon was very minimal to the massive amount of lettuce that still didn’t fill up the to go container. We usually order the Maggiano’s salad but really wanted the avocado tonight. Unfortunately, the avocado was not ready as it was hard to bite into. My kids loved the spaghetti and meatball and the chicken piccata was nice and juicy.! We would love to have the Chicken Francese as an option for the family meal. | CHOPPED SAL - MAG |
I'm writing to let you know I was extremely disappointed with my meal & would like a refund. My waiter was nice, but the Calamari was cold, hard & chewy; since I was hungry, I ate it & tried to make the best of it. The Chicken Piccata & pasta were overcooked & greesy. I let my waiter know about the pasta. He brought out more pasta, but it was no better. I paid for my meal & left, but I feel like I've paid for something that I totally did not enjoy. I don't mind paying for the Calamari, but I would like a refund for the Chicken Piccata & pasta - please refund me for that. Thanks | CALAMARI - MAG |
The food was very disappointing. I ordered the shrimp scampi and it did not have any taste. I also ordered the garlic bread, thinking it was the pull apart kind, not realizing that you changed it. The new version is not good at all. That was one of the items I loved there, but not anymore. The server did try to make the order right by offering me another entree. I choose the shrimp diavolo, and it was not great either, but at that point I thought what’s the use and just paid for it, but I will not eat it. I think I am done with your restaurant. (Server Malik) | SHRIMP SCAMPI - MAG |
My daughter and I ordered through door dash dash tonight trying your food for the first time. I have to be completely honest we are not hard to please however the penne sauce tasted like the sauce was plain tomato sauce out of a can no flavor what so ever! Her Alfredo pasta was the same just completely taste less. I spent a fair amount of money on treating her to dinner for both of us just wanting to put in in the garbage only after a few bites! Very disappointed! | PASTA ALL - MAG |
This was the most disappointing meal we've ever had at Maggiano's. My potatoes were soggy and my spaghetti was cold and some of the noodles were actually crunchy. My husband's chicken parm was, as he put it, like something you'd get at McDonald's, dry, tough, and unappetizing. Unfortunate experience, but especially on NYE. | MASHED GARLIC POTATOES - MAG |
Salad was incredibly small with barely anything on it. | ITALIAN TOSSED SALAD - MAG |
Medium rare medallions were over cooked, missing shrimp that I paid extra to have on my pasta, tiramisu melted, food were cold when picked up, missing bruschetta topping for bombalina appetizer. No utensils that was requested. I got there 45 minutes that I requested my order and it was all prepared in the bags to go out. Not in a warm place, maybe that is why. I had to get inside to get my food, restaurant was crowded and phone wasn’t answer. It was raining really bad. This is my second time ordering New Year package and the first time was wonderful. | UNKNOWN MENU ITEM - MCLAS |
Hello, I ordered food last night from our Southpark location. We spent $79.36. This was a DoorDash order. I understand the issues with delivery, however I don’t believe this was a DoorDash issue. The chicken parm was cooked to a point of not even being able to cut easily. It was cooked to a point of being almost black in color. I’m not asking for anything, just making you aware. The meatballs were extremely dry. Needless to say we are very disappointed with our purchase. Thank you for your time for listening | CHICKEN PARM SANDWICH - MAG |
Waited 45 minutes for scheduled pickup order; salmon platter was missing from order | SALMON - MAG |
The food and service was generally good. We had one complaint: we ordered the $5 take-home four-cheese ravioli but instead received the Mom's Lasagna. We realized this when we tasted the dish after reaching home. Since we are vegetarian and beef is particularly taboo in our culture, we could not eat the lasagna. | FOUR CHEESE RAVIOLI - MAG |
This was one of the worst experiences we have had at Maggiano’s. We spent $157 and all the dishes were cold and needed to be reheated even though we live only 6 minutes from the restaurant. After we arrived to pick-up we had to wait another 15 min. The staff seemed to not be trained or know what was going on. The 3 salads were not edible. The lettuce was old, wilted, and spoiled. It had to be thrown out. Chicken Parmesan was tough. Maggiano’s is our “go to” place for Italian but this experience made us wonder if we wanted to return. | BALSAMIC TOMATO BRUSCHETTA |
My order was missing the spaghetti order I had placed. | SPAGHETTI MARINARA - MAG |
We eat at Maggianos 4 or 5 times a year. I love the chicken francese and my husband usually gets spaghetti with meatballs. Wow were we ever shocked that spaghetti went up to $20 in just a few months. I realize the cost of everything has gone up but my chicken always used to cost more than spaghetti. Not anymore. You can buy one to take home for $5 but if you buy it in the restaurant it's $20. Wow. Just wow. Needless to say he didn't get spaghetti he opted for chicken. I still love your chicken francese but I dare to say we'll probably be visiting less . | SPAGHETTI - MAG |
My food was not cooked well done as I requested.
(1/9/23- Guest replied to request for more info: Location: Chicago,IL I do not have the receipt anymore
Debit card: 4626 and gift card Date and time: January 5, 2023 around 3:30pm Order: Beef medallions 11ounce and side order of mashed potatoes )-VC | BEEF MEDALLIONS - MAG |
I requested a substitute for the mussels in the linguine d mare. As it turns out you were out of mussels so I requested some shrimp as clams are salty and have heart issues. It was denied. Received 21 clams and an only couple of small pieces of lobster. My wife’s linguine with clams had only 9 clams. My dish was not spicy! I gave her most of my clams. | LINGUINE DI MARE - MAG |
We ordered dinner for 2 and we didn't receive our desert. The dinner was great, but it was a bit disappointing (especially for our kids!) | LEMON COOKIES - MAG |
It would nice if a side of Marinara was on the sides menu for to-go ordering | SAUCE - MAG |
I ordered from doordash and the vesuvio potatoes I ordered and paid for were forgotten and my chicken marsala was dry, having almost no sauce. I also did not receive bread. I reordered the vesuvius potatoes through doordash and called the restaurant to request extra marsala sauce be included in my new doordash order, which I had to pay for. The sauce i received was watery and did not include the mushrooms and onions I usually have received when ordering extra sauce. This is the 3rd time within a couple of years I have been disappointed by the quality of my order at the vernon hills maggianos. | CRISPY RED POTATOES - MAG |
I come to your restaurant because you have the best veal I have ever tasted. The veal Marsala was the best. I came here tonight to celebrate my birthday, only to find, the veal has been discontinued. Yet, you have 4 chicken dishes. I am so disappointed. | VEAL - MAG |
Will you be bringing back veal? Going to eat in at your restaurant and get the veal parmesan, which was far better than anywhere else, was the hilight of any special event for both myself, and my fathe when he came to visit. We were shocked to see it gone, I've mostly done takeout lately and chicken travels better home. | VEAL PARMESAN - MAG |
I ordered takeout for my grandma and I tonight and found a bug in the chicken piccata. It was at the bottom of the food, and I didn’t see it until after I ate the pasta. I picked it out because I couldn’t tell what it was, then realized it was a bug (I have pictures). After this, I called the restaurant and spoke to Jackie. She was sorry and promised to speak to the chef. She is also sending me a $100 giftcard and offered to remake my food (I declined). However, this is a serious health violation that should be looked into. This incident is something that makes me hesitant to eat there again.
01.23.22 ADDITIONAL GUEST COMMENTS:"I’m following up with you today in regards to the $100 gift card the location was supposed to send me. I haven’t received anything in my email yet and was wondering when it would be sent.:-LG
01.24.22 ADDITIONAL GUEST COMMENTS:"Hi Lea, I spoke with Anthony Jones, the GM at Oak Brook Maggianos. I haven’t been contacted by anyone else.-LG
01.30.23 ADDITIONAL GUEST COMMENTS:" I don’t see any attachments to the email. Is there any way you can just mail it to me at this point? Please let me know if this is an option. - LG
01.31.23 Guest replied with Address. -LG | CHICKEN PICCATA - MAG |
Disappointed. chicken Marsala was off in all means. They served the wrong chicken and sauce. I complained about it&gave me impression that it is how it could be being served now and for a reason had to believe that. Also, I asked for extra Marsala sauce since my plate had almost none. The waitress came&said kitchen had a mix up! The manager said also the kitchen isn’t always consistent. Also, a guest had the steak somehow cold and the other guest had her steak well done! And she had to wait a long time to replace. The kitchen failed us with their entree quality execution. Server was excellent | CHICKEN MARSALA - MAG |
I am trying to submit comments about a negative experience at your restaurant and you are limiting me to 600 characters. Email me
(1/20/23- Guest replied to request for more info: *Date and time of visit* *1/16/23 6:00pm* *Location visited : King of Prussia CHECK # Last four digits of debit/credit card if used* *CASH All food/drink items ordered: 10 family style +ala carte Details of visit:* *I will start by saying that our server did a fine job and was not the issue whatsoever. We have come to your restaurant for family style dinner party of 10 for the past eight years. This restaurant used to be very accomodating to large groups. This restaurant has ruined this experience by drastically reducing portions for family-style. We get it “food costs, inflation etc”. This experience was laughable. Our party of 10 had to beg for plates to simply receive enough food. 6 pieces of mozzarella for a party of 10? A huge bowl of spaghetti with ONE meatball for a party of 10?!? Reducing dessert to a tiny sampler? Our bill was well over $500 for family style, drinks, and some ala-carte items. Our server was great and not the issue at all. We used to love this place and will not be returning
again. Maggianos has ruined what made this restaurant special. I don’t know how to fix this situation- I am leaving feedback because we all left dissapointed after so many good memories. Regards*)-VC | FAMILY STYLE - MAG |
Following up via Facebook request
(01/23/23 AGENT COMMENTS- Guest replied to request for more info: "How many times do I have to provide the same information? Already have submitted it 3x. Maybe if someone that was sincerely interested in my comments / experiences would pick up the phone and CALL me so I can provide the information that is apparently going into the corporate black hole. Sorry if I'm coming across negative but geez." -WH)
(01/24/23 AGENT COMMENTS- I called the guest and he said: "This is about Maggiano's in Philly. I used to go to this Maggiano's and the one at KOP and we'd spend $1000s with my clients (at Aramark, across the street, very convenient). Well, things started getting so salty, nobody wanted to go there, so many other Italian restaurants in town. I'd still go there with my wife: you have the most amazing Maggiano's Salad. But then, the last time was just disappointing: we had the Stuffed Mushrooms and didn't know it had spinach. We have kidney issues and can't eat spinach. The Fried Mozzarella was burnt. The lobster tails were rubbery. The cook got pissed, saying nothing's wrong with the lobsters.
I'm a chef, by the way, not for a restaurant, but for parties and events. The last 2 experiences were disappointing. I added my opinion on Facebook and someone contacted me, I replied again and again. If you don't have my information, then I don't know who was responding to me: in Messages, it came from their main page. Thank you for calling me. I wasn't out to get anything, I just wanted to share my opinion about Maggiano's. What used to be good, isn't any more. [guest talked for a while: lots of interesting stories about Italian restaurants in Philadelphia - he is Italian] No, I don't need to talk to anyone. I mean if the Director wants to talk to me, I have no problem talking to him. I'm a retired Vet, from the Air Force. If you come to Philly, beware: we have a lot of crime here and there's a liberal government that allows it to continue. [I made an offer to invite him back to Maggiano's]. Thank you. We will give them another shot." -WH) | MOZZARELLA MARINARA - MAG |
Guest Left Voicemail: " Good afternoon. My name is Rene Ralph and I am calling regarding an experience I've had at Maggiano's in Willow Bend. I purchased my dinner there last evening and found of course piece of black hair and my food which was just just ridiculous and growth beyond measure. I sent an email request regarding this one I found it because I tried calling the establishment and realize that it was a little after the the close time. I tried to call today spoke with the manager named Jeff with very obnoxious and you know they after spending $35 at this place to find here in my food and not even be treated with respect over the phone this is. ..." just ridiculous I will never ever purchase anything from Maggiano's again I just want my money refunded. Thank you,
Agent Comment 1/23/22 Guest Comment: Eating meal around 9:00 came across a course black hair in my food and it made me sick to my stomach. Called and was on hold for ever. Called back and I was irate spoke to a gentleman and ask for information about corporate. He told me I would have to look up the information my self. Ask to speak to a manager got Jeff start giving me excuses first off about phone issues. Said there was not way you could have spoke to anyone since we are having phone issues .I started raising my voice and he started raising his and asked me to lower my voice. I told Jeff that I would just contact corporate to voice my complaint and he hung up. Agent Comment: Apologized to guest and told her I would process the refund today and offered her EBOG and she accepted. Told guest that the DO would be in contact with her or I could send the information to the DO as and FYI. Guest stated since I was refunding card it would not be necessary for the DO to contact her. I will try Maggiano's again but not that store. ~TD
Guest Emailed 1/23/22 - Thank you! | RIGATONI D - MAG |
We had a very negative experience our food was substandard please call us Togo Specialist : Kara
ADDITIONAL GUEST COMMENTS 1/31/23 Guest called back: "The togo lady was nice, but she didn't follow-up on the order. She said what was on it and I asked for no cheese on the Ziti. I asked for enough bread for 3 entrees. She said she would give us more that enough bread. I gave her a ten dollar tip as well. She handed us two bags and we get back to the hotel. There was one loaf of bread. She didn't give us the extra bread. The baked ziti was smothered in cheese. There was so much that the dish was actually cold. It was a disaster. I called them up in ten minutes and let them know. They should have offered more than just a 30 dollar gift card." -SW | BAKED ZITI AND SAUSAGE - MAG |
Dear customer service I have been to many Maggiano’s restaurants in Michigan , I was on a business trip and it happened my hotel was across the street from your location. I ordered meatballs and wedge salad. The meatball were awful and over cooked.the wait staff didn’t know anything about happy hour menus as we asked! And I wanted to order whole wheat pasta and I was informed that location does not have whole-wheat. Whole-wheat was listened as a choice on the menu. I’m very disappointed with the service and the food I was provided. (Server Payton) | MEATBALL - MAG |
In my order, it was missing the side of the salad. I called to inform your staff, who let me wait and asked for my data 3 times, and they told me that this issue was not with them, if I wanted to get a refund, I should call the company that delivered it. I asked them if that was really what they were asking me to go into a lot of time-consuming for 3 dollar salad. They confirmed, without excusing themselves for the trouble they caused. I hope this message might spotlight the problems you have with your staff and maybe motivate your company to have better customer service on your deliveries. | SALAD - MAG |
Pasta was not added to an ordered cod | PARMESAN CRUSTED COD |
Food was great | UNKNOWN CHILIS MENU ITEM - CH |
Good Morning, I ordered the Fettuccine Alfredo with Chicken & gluten free pasta as a take home meal. I've heard some Alfredo sauces have flour in it. Does yours? Or is the pasta the only part of the original meal that contains wheat/gluten? Thank you!! | GLUTEN-FREE PASTA - MAG |
I was visiting Dallas with friends on Friday, January 27th. I had bragged about Maggiano’s during the visit because I LOVE the food. I visit the restaurant each time I’m in Dallas. My friends couldn’t wait to try it. This time I needed to do a to go order because we were going back to the hotel after a long day. I called ahead of time to inquire about the classic meals, which have always been buy one get one to go for $5. I was told that the order was fine and could be a take out order. Upon arrival, the hostess sarcastically informed me that the policy had changed a few hours ago and we could
ADDITIONAL GUEST COMMENTS: 6/1/23- Called the guest: Got VM. Left a message with my direct number to call back.~MPC
ADDITIONAL GUEST COMMENTS: 6/1/23- I live in Louisiana, and every time I visit I eat a Maggiano's. I was going out there for training, and I wanted to go in to eat. I always do the take home for $5. Well my principal didn't want to dine in, so I called ahead of time. I asked the girl if we could do the same deal to-go - she said that was fine. I arrive and order and they say oh no you can't do that. I said I am pretty sure that I just talked to you and you said it was ok. She said well the manager changed that today. She was laughing at me. I couldn't believe her behavior. I just wanted to let you guys know about the to-go girl's behavior. It wasn't like I was tried to change the rules - I called ahead to make sure. She didn't care and embarrassed me. It just didn't sit well with me. Server: Kelscy Rayo~MPC | ENTREE NOT SPECIFIC - MAG |
My food is raw and inedible and I want a refund for the inconveniences. Thank you for your help. | EGGPLANT PARM - MAG |
I ordered the lasagna and it looks nothing like the picture. It was tasteless. It had no vegetables. No nothing on it. Just meat and cheese. We don't normally eat carbs because my boyfriend and I are a little older and so we try to stay away from carbs. My boyfriend is having cancer and his body is craving carbs. I understand the menu has changed but the quality of the food should not. | LASAGNA - MAG |
So the food I ordered was not what was packed. Called the store and was given the excuse that they “stapled the order slip” after the food was packed so that’s how it got messed up. Tried blaming DoorDash. So your employee doesn’t check what’s in the bag before stapling the order? DoorDash is just responsible to ask for my order, the bag. Not verify what’s in it. I need an explanation.
ADDITIONAL GUEST COMMENTS 2/7/23 Guest e-mailed in response to DD contact: I’ve already received a refund from DoorDash so I’m not seeking for one from you. I just wanted to relay my concern as this was clearly not DoorDash’s fault that the store incorrectly packaged its guests’ foods.-SW | RIGATONI ARRABBIATA - MAG |
Ordered mag salad and tiramisu, neither were fresh - disappointed. | MAGGIANOS SAL - MAG |
Im wondering why you took the spinach and artichoke dip off all in raising the prices. That was one lf the reasons we go to your restaurant. I hate to say it we wont be back. We have had all our anniversaries and birthdays there. I guess we will find somewhere else to go. | SPINACH & ARTICHOKE AL FORNO - MAG |
Great play to eat | MARCOS MEAL FOR TWO - MAG |
We have traveled & eaten in your restaurants in az, nv for over 10 years & our only dish that we eat there was the chicken spinich manicotti. Now that you have taken it off the menu we do not go there anymore & a lot of people who enjoyed that dish aren't going there either. Can you please bring it back on your menu. We love your appetizers, but again we were very disappointed to learn that you took the Chicken-Spinich manicotti off. Thank you for your attention regarding this. We always spent almost 200.00 to 300.00 dollars everytime we went to the locations. Live in N.M. | CHICKEN NOT SPECIFIC - MAG |
Hi there, I ordered spaghetti and meatballs and received 1 meatball in the meal. I can provide a photo if necessary. Given the meal cost over $20 for take out, I would be extremely hesitant to ever order again if that is the type of portion that is being served (plus the menu should probably say ‘spaghetti and meatball’ in that case lol). | SPAGHETTI W/ MEATBALL - MAG |
so i pulled a vm and it was a magg gc case
call the lady and say nope, its used
and she is older and is like my son gave it to me... blah blah nobody else has access
anyway, said i would send the history via email too. told her maybe your son used it and forgot. since it's an ecard that he printed for her. get off phone and one of cks has a amex of a guys name
look on fast ppl and his name is under a relative | CAESAR SAL - MAG |
I ordered the family meal for 2 with chopped salad, lasagna, and chicken parmesan. We did not receive any bread, or sauce for the Chicken Parm. Unfortunately we got home way before we realized. No sauce for chicken parm is a problem. Requesting you ask your folks on the to gos to double check the orders. Rest of the food was good though. Thanks. | BREAD - MAG |
Reached out via Twitter w/ a photo and rec'd a DM saying I needed to contact here. I placed an order and had a few issues. I shared a photo of my chopped salad which wasn't chopped and was missing bacon, avocado, etc. Did I receive an incomplete salad b/c it was the end of the night? Also I ordered mushrooms which I PAID for and was told by the rep when they weren't in my order that "the kitchen is about to close" as he hands me my bag. I was insulted that the rep thought I should just leave without my food or money w/ a flimsy excuse. (To Go Ireonna) | STUFFED MUSHROOMS - MAG |
Visited Maggianos for a Valentine’s day date. The service was okay, the food was disgusting. My husbands meal as well as mine did not taste good at all. We didn’t want to complain at that moment but I had to visit this site to express concerns regarding the food. It was truly unacceptable. (Server: Dominic Meyer) | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
I ordered take out and when I got home I noticed that I was missing the Tiramisu. My order # 16228614839631872. My pick up time was 5:15. I called but was on hold for along time and no one helped me. I have been a customer since Maggiano's opened and was disappointed not to eat Tiramisu on Valentines day, especially that it is my wife's favorite dessert. | TIRAMISU - MAG |
I ordered 2 meals Chicken Marsala and Chicken Francese. Chicken Marsala was excellent. The other was awful. It was over cooked, dry, and the asparagus and potatoes were mushy and soggy. They should have been i. A separate container from the chicken. I order often and I was very very disappointed | CHICKEN FRANCESE - MAG |
I picked up my togo order on my way from Long Beach back home to San Marcos. Love the food and thought it would be a nice touch for the family for valentines. Getting home and setting it later in the evening i was missing an order of meatballs (as i ordered a double portion) and only had 3 chicken piccata servings (was supposed to have more and these three were cut if half). Also both salads had some very bad lettuce (brown in color). Must say not what was expected as we have had ordered many times before. | MEATBALLS - MAG |
So disappointed the chicken/spinach manicotti been replaced with the anemic cannelloni. Not nearly as good! And what Italian restaurant doesn’t have cannolis! I left receipt so I don’t have check#. But our waiter was James. We finished about 6:30. | MANICOTTI - MAG |
Social Media Comment: We ordered the dinner for 2 for delivery and the restaurant forgot our fettuccine alfredo. We ordered from the 2089 Big Beaver, Troy, MI location. It was Valentine's night so I did not let the restaurant know what happened because they were very busy. Source: Facebook
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/16/23 in email: Thank you for the quick reply and I appreciate the offer for the gift certificate. Thank you again. ***gmail.com~ LS | FETTUCCINE ALFREDO - MAG |
I picked up a family meal for four. It is higher in price over the last few years…but what hasn’t. My concern is that the quality/quantity has gotten poorer. I got 5 chicken parmesan patties which makes little sense split by 4 people and they are so small that it wouldnt fill an adult. All 5 fit in the same small container as what you give for a side salad. In fact, I got a larger salad box. You are better off buying 2 double portion chicken parmesans and getting 8 patties for less money. For $70, this family is hardly worth it and as such I will not be doing it again. | CHICKEN PARMESAN - MAG |
We are EXTREMELY disappointed that you got rid of the Gnocchi’s! That is the only reason we come to Maggionos - so you have officially lost our business unless you bring them back. Why did you get rid of them? I would really like to know cuz it doesn’t make sense to me. | GNOCCHI - MAG |
We stopped to buy a Chopped Salad, and an order of Mushroom Ravioli which have always been very good, until this visit. The salad was not 'chopped' but rather had large 'chunks' of lettuce that we had to cut up. The Ravioli was different than before: bread crumbs on the top, and 'extra mushrooms' mixed in with the white sauce. We had to pick out most of them. Is this approach with the salad, ravioli, and the sauce something new, has the food changed, etc.? If this is the new standard, we will not order it again. Please let me know, Kevin Parker
03.25.23 I have been checking my emails but never noticed the arrival of an 'eBOG' from you re: our negative experience at Maggianos.
Did I perhaps miss something since your original email, below? Please let me know if I have missed anything related to the above. | MUSHROOM RAVIOLI |
Love your restaurant! What happened to the veal dishes? Are you no longer serving them? I know it is expensive and perishable, but it would be shocking to have a great Italian restaurant eliminate all veal dishes from their menu. ??? | OTHER MENU - MAG |
We were disappointed with our chopped salad tonight. The ratio of cheese and bacon was very minimal to the massive amount of lettuce that still didn’t fill up the to go container. We usually order the Maggiano’s salad but really wanted the avocado tonight. Unfortunately, the avocado was not ready as it was hard to bite into. My kids loved the spaghetti and meatball and the chicken piccata was nice and juicy.! We would love to have the Chicken Francese as an option for the family meal. | CHOPPED SAL - MAG |
I'm writing to let you know I was extremely disappointed with my meal & would like a refund. My waiter was nice, but the Calamari was cold, hard & chewy; since I was hungry, I ate it & tried to make the best of it. The Chicken Piccata & pasta were overcooked & greesy. I let my waiter know about the pasta. He brought out more pasta, but it was no better. I paid for my meal & left, but I feel like I've paid for something that I totally did not enjoy. I don't mind paying for the Calamari, but I would like a refund for the Chicken Piccata & pasta - please refund me for that. Thanks | CALAMARI - MAG |
The food was very disappointing. I ordered the shrimp scampi and it did not have any taste. I also ordered the garlic bread, thinking it was the pull apart kind, not realizing that you changed it. The new version is not good at all. That was one of the items I loved there, but not anymore. The server did try to make the order right by offering me another entree. I choose the shrimp diavolo, and it was not great either, but at that point I thought what’s the use and just paid for it, but I will not eat it. I think I am done with your restaurant. (Server Malik) | SHRIMP SCAMPI - MAG |
My daughter and I ordered through door dash dash tonight trying your food for the first time. I have to be completely honest we are not hard to please however the penne sauce tasted like the sauce was plain tomato sauce out of a can no flavor what so ever! Her Alfredo pasta was the same just completely taste less. I spent a fair amount of money on treating her to dinner for both of us just wanting to put in in the garbage only after a few bites! Very disappointed! | PASTA ALL - MAG |
Bruschetta was missing from order | BALSAMIC TOMATO BRUSCHETTA |
Although we each had separate checks, I came with 5 other people. I always order Linguini Di Mare which is always delicious. Last night I feel as though there was a new chef because the Linguini Di Mare was quite dry. It seems like a different sauce was used. Usually it is very juicy. It was good, but wasn't your usual delicious meal. If the recipe has change please let me know. The food was good, it just wasn't what I expected. My daughter had the same thing and felt as I do. | LINGUINE DI MARE - MAG |
I have used the online ordering numerous times, and inevitably, the order is always filled incorrectly. We ordered the New Years Eve Bundle and given the constant errors my husband checked the bag before leaving. Two of the entree meals were missing. He had to go inside, inform them and wait till they could provide the additional items. No apologies given. We recognize it's a busy time, however this is a constant problem when ordering take out. We hope you address this issue or we'll have to choose other restaurants to give our business in the future. | UNKNOWN MENU ITEM - MCLAS |
I am following up on my earlier complaint. I received a response to that complaint this morning. I was instructed to go to this site.
ADDITIONAL GUEST COMMENTS: Sean, thank you for getting back to me so quickly. We had a take out order for the family meal for four on Dec 31. Pickup was 5 PM. We ordered spaghetti, ravioli and chicken Marsala. We also got 3 meat balls and two containers of salad. The problem was we received 5 ravioli in one container, that’s only enough for two adults. Also, we received one container of spaghetti, again only enough for two adults. Also included were four mini desserts. We paid $100 including tax and tip on our Amex account ending in 1009. The order was presented to me the first time with no salad and no desserts. I questioned this and the young man went and got the salads and desserts in a separate bag. That’s when I examined the hot food and saw it was not adequate for four adults. I questioned him about this and he said there was nothing he could do about it. That’s when I ordered another ravioli and spaghetti for $37.92 on the same Amex account. I really believe the issue is the young man was not adequately instructed on what items and the amounts are supposed to be in the order. I feel we did not receive the proper amount of food for what we paid. I do appreciate your assistance and attention to our issue. | FOUR CHEESE RAVIOLI - MAG |
Bad experience I ordered Alfredo pasta with chicken and the chicken was terribly salty - brine tasting. I should have returned it. I have eaten at other Maggiano’s and ordered this dish and it was excellent … at this location terrible. I spent with a tip -$250 - it should have been better. I would appreciation any consideration for recompense in this matter .With Appreciation
1/9/23 ADDITIONAL GUEST COMMENTS: Guest replied after receiving BOGs "Thank you Kim for your gracious gift Much Appreciated")~KR | CHICKEN NOT SPECIFIC - MAG |
Came in to get my order, and spoke with Marley/Marlo? She is an Asian female between 18-25 years old. I told her I had an online order, but if they could ask the kitchen to modify pasta w/white sauce. She didn't understand, but said yes they modified it for me. I checked my bag, it was missing the bread and ice cream for my Apple Crostada (they ran out). I finally eat my Chicken Marsala with pasta, and they did not change the sauce when they said they did, and were missing two items. I would like a refund for my whole order please. | CHICKEN MARSALA - MAG |
My family has been coming for New Year's Eve every year to celebrate with family style. We were very disappointed with the new format. We barely got enough to serve our family of 5 and the price has gone up. I understand you can ask for seconds but it was uncomfortable to have to ask for every single thing that was brought out, so we stopped asking. And, how can 5 people share a creme brulle? There were 3-4 bites in the dish and you cannot cut a mini apple crostada into 5 bites. This meal was not worth the price. Nothing against the server. He was very nice. | FAMILY STYLE - MAG |
Ordered Riggatoni D, received 2 orders of spaghetti instead. Called the manager, Adam Williams, who indicated I would get a gift card as replacement Check #3020006 I have called once and said might be a couple of weeks. Still nothing. I order regularly as that dish is my favorite, but I haven't since this time. Please confirm. | RIGATONI D - MAG |
I set my order for pickup at 3:45 and it was done before 3:25 (received a text notifying me my order was ready at 3:23). By the time I picked it up and got home after 4, my food was already cold. I’m confused as to what the point of setting a time for pickup is if my food is ready over 20 minutes before I can pick it up. Very unreleased with this experience. | CHICKEN PICCATA - MAG |
I ordered 4 Taylor street baked ziti take home meals gluten free with no cheese and there was no meet on any of the meals. | BAKED ZITI AND SAUSAGE - MAG |
Curbside pick up order was lukewarm at best. Extra marinara sauce ordered was not included. Meatball app was moist and flavorful but was also missing sauce and the included garlic bread was horrible. The large salad included an inedible wedge of red cabbage core. Very disappointing! | SAUCE - MAG |