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yes i had the worse experience i’ve ever had at this establishment i ordered 2 scampis WITHOUT THE SHRIMP, do chicken instead due to an allergy, and u expressed this concern & I got the 16oz ribeye steak meal WELL DONE. It was soo pink i thought it was raw like it was medium rare whole experience was TERRIBLE and i go here all the time.
(02/05/23 AGENT COMMENTS- Guest replied to request for more info: "i don’t have the receipt, but it was said y’all can look it up in the
system and i used card, when i did ask again i was rudely told no about the said receipt, probably knew that order was wrong!" -WH)
(02/05/23 AGENT COMMENTS- Guest replied to our request for the last 4 of the card: "hello wendy thank you for getting back to me, i meant to say cash my apologies, i wouldn’t have typed “i used card” after you asked for the card i used, i think i was typing to fast." -WH)
(02/06/23 AGENT COMMENTS- Guest replied to request for check details: "yes ok, it was 2 shrimp scampis (supposed to be sub for chicken) and the ribeye and i added the side salad for like 3-4 dollars ! it was no desserts or apps, and 4 people for the party and a late 30s caucasian male, i dined in, but i got THOSE items to go so i didn’t check until i got home i should’ve at the store but they said the order was checked before they put it in the bag for me" -WH)
(02/06/23 AGENT COMMENTS- Guest replied to our finding one check that has a Ribeye, but only 1 Scampi is on the check: "but no that was the day, could the shrimp scampis be on a different one ? like i said i dined in and did a togo maybe it’s on the dine in recipes or togo or got mixed up!" -WH)
(02/08/23 AGENT COMMENTS- Guest replied to request for more info: "ok, i don’t think so.. um i know my child had the egg plant parm, you can try that." -WH)
(02/09/23 AGENT COMMENTS- Guest emailed: "hello, i know the ribeye one was found.. has the scampi’s been found?" and "yes [confirming the Austin Maggiano's on Domain] that is the right one ! and lord i don’t understand how there’s no shrimp scampis.. well it was for chicken scampis … is there a way they put it as something. else? and what are the next steps because the whole thing was already a big inconvenience and now this is just making it soo much worse ! but i know it’s not your fault and thank you for helping me wendy! great customer service." -WH) (Server Brittany) [AGENT COMMENTS: the guest is diligent for too long and confident of the basics; I am coding this based on the one check that has the Ribeye and ordering a goodwill eBOG. -WH] | 16OZ BONE IN RIBEYE - MAG |
Missing item from order
02.06.23 ADDITIONAL GUEST COMMENTS:"> * the following: 4190Date of visit: January 31st missing Mozzarella sticks | MOZZARELLA MARINARA - MAG |
I ordered eggplant parmigiana, I received old hard rubbery spaghetti. I wasn’t even worth a fresh boil of spaghetti. | EGGPLANT PARM - MAG |
Delicious | ENTREE NOT SPECIFIC - MAG |
My order was prepared completely wrong and practically undeible. My order number and order location is ORLANDO 9101 International Dr., Orlando, FL 32819 (407) 241-8660 Order # 15982143036211200 The rigatoni had what seemed to be water as sauce!!! Nothing on the noddles, the noodles were so plain no sauce on it basically water and parsley? There was also practically no chicken at all in it! The tiramisu was missing the chocolate shavings and the fudge on the bottom as shown in your picture! Please help I want a full refund!!! (OLO)
(GUEST COMMENTS: I would prefer a refund to my card as I live for from a maggianos. Thank you , Ryan) | RIGATONI D - MAG |
Our family has been dining at Maggiano’s since 1996 and always thought portions were sufficient and prices were reasonable. However our recent visit were menu prices are extremely higher and portions significantly smaller could prevent us from eating there again. The takeaway portions were extremely small, almost to the point where it was intentional. The wine, appetizers and entrees were both expensive and small portions. Also the food quality was not great. With spaghetti having way too much sauce and also tasted very sweet. However our waitress was attentive and good. (SERVER: Michelle) | WINE - MAG |
Ordered Parmesan crusted cod for first time. It was delicious but disappointed when we got home that the Angel hair that menu states it comes with was not included. The container only had the cod in it. Also, tried calling the store today during what I hoped would be a slow time and sat on hold for 10 minutes and then it just hung up on me. | PARMESAN CRUSTED COD |
I got home, proceeded to unpack our dinner and discover one of the side salads were missing. I was too tired to return to the restaurant and I tried to call but no answer. Please credit my card. Thank you! | SALAD - MAG |
Ordered chicken arrabiata and substituted sausage for chicken and was charged an additional $5. What a rip off. Don't know if we'll be back. Terrible for a couple who is 75 and 72. We are on a fixed income and this was outrageous. | RIGATONI ARRABBIATA - MAG |
Good food | LASAGNA - MAG |
We had the Marco's Meal For Two again. It was now 50.00, it had been 38.00. We had a gift card and 10.00 off from a half birthday. As Seniors it's no longer affordable to eat at Maggianos. Adding an over 30 percent price increase is not reasonable. The food and service were the best as usual. Unfortunately, with the overly steep price increases we will probably not be able to dine at one of our favorite restaurants any longer. If there was some type of Senior discount that would be helpful. | MARCOS MEAL FOR TWO - MAG |
I was at the airport restaurant between 5:30-6:30 pm yesterday and ordered a meatball sandwich. Halfway thru both slices I noticed that the meat was undercooked, but was in such a hurry to catch my flight, I didnt notify the server. I got home last night and was violently ill due to the meal. I'm requesting that the cooks do a better job of ensuring meat is cooked thru and a refund on the meal. Unfortunately, I don't have the receipt, but did you my credit card for reference. Please call me asap.
AGENT COMMENT GUEST EMAILED- Guest emailed 02/12/23 in response to my request for more information:
DFW Airport Dallas, TX Did not save receipt 0XX2 2/6/2 5:30-6:30 pm $85.53 Thanks for getting back to me.~TD
AGENT COMMENTS - Guest emailed: 2/15/23 - Hi Tracye, Following up on this as no one contacted me yesterday or today to refund
the dinner bill. Please let me know when I can expect this to happen. ~TD
AGENT COMMENTS - Guest emailed: 2/18/23 - Hi Jen. The credit was received. Thank you very much for your communication and care. Well done. ~TD | MEATBALL - MAG |
My husband and I dined on 2/8/23 at your Mayfair location for lunch. We feel every time we dine at this location, the quality seems to decline. The bread basket is disappointing. This visit, there was a change in the quality of the Maggianos salad & this was a favorite. There is a decline in the type of greens being used, and filler radicchio in the Maggianos salad.Prosciutto is different.The dressing is not as tasty.The lasagna & shrimp scampi was good. It saddens me after this last visit with the constant deterioration of the food we may not be returning.
ADDITIONAL GUEST COMMENTS 2/14/23- Guest emailed in response to my request for more information: Thank you for taking the time to respond to my email. I have already thrown my receipt away though! | BREAD - MAG |
There must be at least a dozen pasta shapes for which there are excellent gluten free options available. Penne is not always the best shape for a dish/sauce, and frankly is usually boring, so why are you forcing me to have a less than optimal experience as a gluten intolerant customer? I used to frequent your locations regularly before my diagnosis, but now I’m always disappointed. While we’re at it; gluten free bread service is not that difficult to achieve - ask Legal Seafood. Please consider adding gf options! Thank you for reading… | GLUTEN-FREE PASTA - MAG |
I always have ordered the chicken saltimbocca, but noticed it was excluded off the recently updated menu. Can I still order it? Or will it be coming back onto the menu? | CHICKEN NOT SPECIFIC - MAG |
I made a pick up order for 530 and did not receive it until 6 pm. When I got home I realized that I did not have my salad or any bread. I did not have time to drive back the restaurant. I am very disappointed and frustrated | CAESAR SAL - MAG |
I placed an order tonight at 6:18 for a pick up dessert order. I ordered a butter cake and cream Brulé sampler. Something was very off with the cake. It tasted like a stale taste. Freezer burn maybe? I do not want to be a complainer but we love dining with you and picking up dessert. Are we able to get a restaurant credit for the cake so we can come back again when dining in and getting a cake that taste like it normally does.
(2/22/23- AGENT COMMENTS: Resent eBOG to guest per their request.)-VC | GIGIS BUTTER CAKE - MAG |
I was so disappointed in our food. The appetizer was incorrect. The stuffed mushrooms were burnt and we added shrimp and chicken to our baked ziti but the shrimp was fried and it was supposed to be sautéed.
02.20.23 ADDITIONAL GUEST COMMENTS:"I’m sorry I can’t find the receipt, but I did put the receipt number on my original complaint. I made the order via phone. The card used last 4 digits of the Master Card used were 4630. The purchase made at the pick up counter amount was $73.94.Card name was Darrius Weithers."-LG | STUFFED MUSHROOMS - MAG |
We ordered 2 spaghetti and meatballs dinners but the order was packaged without meatballs. I'm not one to complain but Maggiano's meatballs are the only reason we enjoy the spaghetti. Would it be possible to get a coupon for two more? | MEATBALLS - MAG |
We were very dissapointed to see you removed the spinach dip from your menu. It was the best we had ever had and kept us coming back. It's a drive for us as we live quite a ways from the restaurant, not sure we will be back. | SPINACH & ARTICHOKE AL FORNO - MAG |
I come to maggianos just for your chicken manicotti. The dish that replaced it just does not live up. I would really like to see it come back or at least put the Alfredo sauce back on top of it. | MANICOTTI - MAG |
One positive and one negative. Positive. Greg is the usual server we ask for. He is excellent. He knows our order and provides great service and is very personable.
Negative. VERY DISAPPOINTED that the Chicken Manicotti was taken off the menu. Tried the Canneloni Florentine was not happy with it. BRING BACK the Chicken Manicotti. | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
I catered an order at Maggianos South Coast for our Valentines Banquet. When the food was delivered it was room temperature and part of the order wasn’t even there, the Raviolis, my son had to drive back to the restaurant and pick them up. The food was dried out, hardly any sauce on Spaghetti and meatballs, the chicken was terrible, so dry. Yuck I was very disappointed and frankly extremely Embarrassed. I’ll be truthful with you I do think I should be compensated for this order.
(ADDITONAL GUEST COMMENTS - GUEST RESPONDED TO NEED INFO 2/20/23: Thank you for getting back to me regarding my complaint. I didn’t get back to you right away because I’m in Florida on a business meeting.I’m thankful that you are showing interest and concern regarding the fumbled banquet order. As I said, it was embarrassing as a host to have served such poor food especially since our expectations were high. This is not the first time we've used Maggiano’s to cater our banquet. Not only was the food bad, but part of the order missing, which caused delay in serving. I appreciate your apologies and I truly feel if you are sincere you should compensate me.Here is a copy of our order - NC) | SPAGHETTI W/ MEATBALL - MAG |
So aggravating I ordered the Maggiano’s large salad I also added chicken. I also signed up for the Maggianos Club. When I got there, the manager was very friendly and got my order out right away. I paid for it online so I walked out happily. When I got home, I saw the size of the salad to be something for one paid almost $23 for the salad which I thought I would have for two days. The salad was so small and the chicken was barely there. I feel so cheated as before. I never had a problem ordering this. I’m very upset and I’d like you to do something about it. | MAGGIANOS SAL - MAG |
Hi. I love your food and order it often. The Italian dressing for salad was my favorite. However, for several months, the dressing has been different. It doesn’t seem like Italian dressing at all and I don’t like the taste of it at all. I’m just wondering why you changed the dressing. Sincerely, | ITALIAN TOSSED SALAD - MAG |
Complaint: Valentine's Day carryout meal was delicious! Tiramisu was missing from our bag but we enjoyed everything else. // Thank you for your response. You can email me at ginnycberg@gmail.com. Didn't want to complain but I did miss the tiramisu. We got our meal at the Indianapolis location, check 980292. | TIRAMISU - MAG |
My wife and I dine at your restaurant quite often and usually order Chicken Piccata, my concern is that the taste was somewhat different that what I’m used to. Not that it was bad, but if has changed I won’t order it again , I was somewhat disappointed. | CHICKEN PICCATA - MAG |
Maggianos has been a staple restaurant for my family of 5 for many years, today was our last visit. I'm gonna start with the most frustrating part, for years I have taken advantage of your taylor street ziti buy 1, take 1, today was told I had to spend an additional $6. That's $28 for 2 servings (smaller servings, less sausage and cheese too). That is ridiculous. $28 for two "servings" of ziti. You changed your fried Mozzarella, new quality was awful. Bread was cold and stale, never had that issue before. Lunch for 3 adults and a child was over $100, without wine or alcohol. | BAKED ZITI AND SAUSAGE - MAG |
I visited Tysons Galleria location on Valentines Day. Everyone was super friendly and the customer service was great. It may have been a bad menu choice. I selected the Chicken Parmesan. It was not great. It could just be a matter of personal taste. I would suggest reviewing this menu option. The chicken patty can taste a little "processed" and I think Maggiano's wants to be the kind of restaurant that prepares meals as ordered. | CHICKEN PARMESAN - MAG |
My favorite thing on your menu is Mussels Tuscany - that’s what I come for - found out u discontinued them just crushing - will be making other plans going forward - Hope u bring them back | OTHER MENU - MAG |
We love Maggiano's! Our server Jim is wonderful. Our only question is if you are going to change the mushroom ravioli back to the original recipe. It is a family favorite, but the new sauce is too sweet. Wishing for the original! Thanks | MUSHROOM RAVIOLI |
The Fettuccine Alfredo with Chicken entree was missing the chicken | FETTUCCINE ALFREDO - MAG |
I ordered the chicken francese. It was dry, there was no lemon butter sauce. We didn't get any bread in the order so we had to go back in and we still didn't get any olive oil etc. I asked for ranch dressing vs Caesar which was also not included. I was asked if I wanted to leave a tip prior to picking up my order which is irritating considering a tip is for good service which we clearly didn't get. I don't mind paying for good takeout and tipppng for good service however this was a disappointing experience. | CHICKEN FRANCESE - MAG |
We ordered 2 orders of squid and they were so toasted that the order looked like crumbs, they had taken a long time to sit down and obviously there were a lot of people, we did not like the apetizzer as well as the sangria prepared without fruit they told us that it would be prepared but it was not like that, I am very sorry to have chosen and All restaurants put a piece of cake no matter if they charge me it, it feels like a detail if not something miserable... I appreciate your attention
5/20/23 - AGENT COMMENTS - Guest emailed: I did what they told me: I printed the letter with the gift card
information, I reserved my table, I handed the printed sheet to the waiter... and it turned out to be a mockery... The Gift Card did not have the 50 dlls that they offered me ?? What situation did I find myself in that day? I invited my daughter to eat since she is about to give birth... how do you fix this? The store manager let me know that this could not be received. I had to show him the emails as if I were going to fraud the
restaurant, what a shame... I couldn't use the gift card... I appreciate the answer sXXXXa vXXXXXa ~TD
5/21/23 - ADDITIONAL GUEST COMMENTS: I appreciate your answer and as always we will continue to be part of the margíannos family. SaXXXa ViXXXXa ~TD | CALAMARI - MAG |
Pasta bar order did not contain the sterno and wire racks that are stated on the website. This caused a problem for us trying to keep the food warm. Very disappointed | PASTA ALL - MAG |
Social Media Comment: This is how I received my chopped salad Source: Instagram
ADDITIONAL GUEST COMMENTS: 02/21/23- Guest replied: Check # 1090002 02/19/2023 at 5:54pm I ordered the Mama’s lasagna and Chopped salad. Last for digits: 6213~MPC | CHOPPED SAL - MAG |
Your menu change is very disappointing. In our opinion (the whole party), you have removed 3 of your very best items. The sausage gnocchi, chicken spinach cannoli, and most importantly the spinach artichoke dip is sorely missed. The appetizer and meal that I got did not compare.
so sad | GNOCCHI - MAG |
What is your menu for Easter anything special 2023 | FAMILY STYLE - MAG |
My Shrimp Scampi was very watery and bland so I couldn’t finish it. And I did not receive my Lemon Cookies. May I please get a refund for both items?
02.28.23 - ADDITIONAL GUEST COMMENTS:"I am not interested in a Gift Certificate for Maggiano’s. I’m from Washington State, and the closest Maggiano’s near me, was the Bellevue, WA location that closed down this month. I would like my refund to my original payment please. Thank you."-LG | SHRIMP SCAMPI - MAG |
Our server Forgot half of our drinks and had to be asked for the remaining half. We then had to flag him down for any additional needs like refills, bread, to order, etc. In addition to that our side plates were dirty when we went to split them up for apps. However the strangest part of our meal was that when our server returned our card after we paid he said "so sorry for the terrible service tonight." Pretty aggressively. We don't know if he knew he wasn't checking in or could tell we didn't enjoy ourselves but that made us all very uncomfortable. Food was good, but won't return
Guest Emailed 1/14/23 - Hi, I never received the certificate. However our experience was so awful it's all good. We definitely don't need to return. Thanks ~TD | DRINK - MAG |
I was at your Springfield restaurant on Friday December 23rd for one of my dear friends 55th birthday. Everything started out perfect, drinks, appetizers, service was fantastic! Once our entrees came out, I found a piece of hair in my food. I was grossed out and couldn't eat my meal. We paid our large bill, and I went home and ate a Lean Cuisine, since I was starving. I don't like to complain so I usually keep quiet, but some coworkers suggested I reach out to let you know what happened.
AGENT COMMENT GUEST EMAILED- Guest emailed 01/04/23 in response to my request for more information: Thank you for getting back to me. I was with a party and there was just one check that we all chipped in for the total. Unfortunately, I do not have the check. I just payed $60 cash to my friend and she put it on her card.
I’m sorry that I cannot provide you with that information. ~TD
Guest Comments 1/4/22 - "First few bites delicious until I found the hair. Did not want to say anything at restaurant since the group of women I was with like to yap and I did not want to make a scene." Agent Comment: Apologized to guest and offered EBOG and guest said she guessed she would try us again. She thanked me for reaching out she was not expecting anyone to respond or contact her.~TD
Guest Emailed 1/7/23 - I think there was an error. I spoke with someone today about my recent experience at Maggiano’s. The woman on the phone said I would be receiving a “Be our Guest” email with $40 to use at Maggiano’s. I just received something in my email for Chili’s Restaurant, not Maggiano’s. Please
advise. This was not the restaurant I went to. Thank you, | SHRIMP FRA DIAVOLO - MAG |
Had a wonderful time/ great service/ attentive/ great staff -- kudos to Mateusz, Ashely and Diamond--they were the best we could ask for only complaint is cheesecake was not good/ rest of meal was delicious! background music would have been nice also but overall very pleased and will be back again !! | CHEESECAKE - MAG |
I had spoke to Ryan (a manager) and he mentioned he was going to send over some e-gift cards via email for the issues with our catering order for our office party. We never received them. Very disappointing. Please contact me if further clarification is needed.
(1/5/22- Guest replied to request for more info: I placed a catering order for pickup on Dec 23rd at 12:15 pm. I did place this order the day before which should have allowed plenty of time to get it prepared. I called the morning of the 23rd at opening to ensure the order was going to be ready. I arrived on time at 12:15pm and waited 30 minutes for the order which was ok. I understand it seemed a bit hectic there. But when we got back to the office for our office party that we were late for because of the 30 min wait we realized after setting everything up and beginning to eat that we were not given any serving utensils or any dressings for the 3 very large salads we purchased. Those salads were wasted as nobody wanted to eat them without dressing and we have to use plastic forks to have everyone scoop up and serve their own food which was time consuming to say the least. I called and spoke to a manager named Ryan and he assured me he would send over some e-gift certificates for the issues with my order. We never received them.)-VC | MEAL KIT - MAG |
1 ordered 18yr macallan and 1 ordered 15yr. When ordering another of each was told sorry we are out. So one pour you are out? I dont understand how the bar is not fully stocked. Especially if you charge $50 a pour for 18yr. I can buy a bottle for $400. The local Kroger sells it. Im sure they would have the 15yr a well.
Asked what else was available. after a long wait went to the bar to find out, shouldnt have. I have never been anywhere and had them run out of scotch after one pour, if that happened you would think you would be told when the drink came and given options for additional drinks. | ALCOHOLIC BEV NOT SPECIFIC - CH |
We dined at your restaurant on New Year’s Eve and for 2 other occasions in the past. The mean reason why we went back is for the ambiance and mostly the service. The osso bucco and the chicken marsala was really good. However, the meat sauce and/or tomato sauce in the pasta is really not good. Once again your restaurant is incredible except for the pasta. | SPAGHETTI WITH MEAT SAUCE - MAG |
Two salads were missing dressings. This was a company lunch and two clients had dry salads. | DRESSING - CH |
Social Media Complaint: Hello, i had just experienced a very upsetting situation. I put a large order in via door dash. However there were so many items were missing.
- linguine di mare
- linguine clams
- butter cake x2
- tiramisu x5
- blackened salmon
Door dash order via what I received // There is a huge discrepancy between the two receipts. By the way, the manager pretty much didn’t resolve anything…very unapologetic, “we packed everything. Call door dash” // One thing I am upset about is that the manager did not care and proceeded to say “it’s all packed” when I do not see any of the desserts or linguines on the ticket. I would have asked for them to read the list of orders so we could compare. I had to ask the party who received it for the receipt. Otherwise there is no way to cross reference what was ordered vs not. They were so rude. (Source Facebook)
(01/07/23 AGENT COMMENTS- Guest replied to our directing her to Door Dash for a resolution/refund since she ordered/paid with them: "Hello Wendy, How could this have happened? Half of my order was missing for an important meeting...I made sure I entered the items correctly and came to find out the most important meals were MISSING. I think I was very upset at that moment because the manager I spoke with was very UNAPOLOGETIC and said that it's a Doordash problem, when I had already paid for the items. She never offered to cross reference the order *I put in vs what the restaurant received*. In fact, when I had mentioned all the desserts were missing, she proceeded to say that, "*I packed everything,"* when NONE of the desserts were included. At that point, she could have pulled up the order or looked into it further since it was a $500+ order. After this experience, I'm not sure that I would ever recommend this to anyone. In similar situations, the restaurant would offer to remake the missing items. We ended up with no meals for lunch. I think this was one of the worst services we have ever experienced. And I cater lunch almost every other day. Here are the attachments for your reference...Please explain how all the seafood items & desserts are possibly missing? I really wish that this was handled differently in a more professional manner. P.S. The chicken cobb salad was even missing the CHICKEN as well as the rest of my orders." -WH)
(01/07/23 AGENT COMMENTS- Guest replied to our apology and explanation that the manager was probably concerned with how much food was prepared and sent to her but not received. It sounded like bags of food were missing. I again provided the phone number to Door Dash. She wrote: "Wendy, No bags were missing…if you open the attachment of the receipt it says 15 items- 3 bags. I had more than 15 items. For whatever reason all seafood and desserts were Not on that receipt Only 3 BAGS WERE DELIVERED. How come I was not offered to remake the items when it was missing??! This was a nightmare. I looked like I didn’t order the correct meals for the office. I was missing quite a few. I understand if it’s only one meal….but it was 3 main entrees, and no chicken in the chicken Cobb plus EIGHT desserts. At this point, they won’t refund me for the other missing items i didn’t claim. I got a partial refund since I was trying to fix the situation ASAP. Too many missing items that I wasn’t able to get to all of them. Door dash will not issue refund after I submit once. They are frustrating to work with as well as the actual restaurant. The way this was handled was totally unprofessional…claiming the items were PACKED when it wasn’t. And not even offering to make the missing items or at least compare receipts. Please open the attachments I sent!! This is ridiculous. I will not be considering for in person events or catering order in the future." -WH)
(01/07/23 - AGM Jeannette followed-up.) | DESSERT GENERAL - MAG |
I'm not looking for any compensation. The 2 meals in question were compensated that nite. I was just filling in a Google Maps review and being honest. My overall experiences with Maggianos has been positive over the years. And I will be back.
ADDITIONAL GUEST COMMENTS 1/9/23 Guest's Google review: 6 adults, 2 children 4:30 seating for dinner. 1 salmon dinner servered under cooked, 1 meal served late & cold. 1 lasagna dinner - take home portion was ravioli. And they weren't even busy... 1/3 of the tables were empty. Our waiter was very apologetic. -SW | SALMON - MAG |
Hi there, Unfortunately we did not receive the pasta that comes with our dish. We were also very disappointed with the quality and amount of asparagus provided. | PASTA SIDE - MAG |
I did not get my entire order and when I called I got put on hold for a long time. Transferred to 3 people and no satisfaction The Caesar Salad | CKN CAESAR SAL - MAG |
I ordered the chocolate cake and it smelled and tasted like very strongly of garlic. I am very disappointed by paying the price and not being able to eat the cake at all because the taste had insane amounts of garlic. My entire household tasted it as well and felt the same way. | CHOCOLATE LAYER CAKE - MAG |
Hello, I was wondering if you’d be willing to share what kind of vanilla ice cream you serve with the warm apple crostata. It’s the best I’ve had consistently. I’d love to buy for home if it’s wildly available!! | ICE CREAM - MAG |
This is the third time the pasta has been mush. I specified when I called to NOT overcook the pasta!! It was awful! I hope you will make restitution. | SPAGHETTI MARINARA - MAG |
What happened to veal on the menu? I don’t see it anymore. Very disappointing. | VEAL - MAG |
Why did you drop Veal Parmigiana from the menu?? | VEAL PARMESAN - MAG |
I had ordered one fettuccine chicken (no Alfredo, just butter chicken and noodles). and one spaghetti with meatball with a extra meatball. I did not receive the extra meatball I paid for. Also, my fettuccine chicken was absolutely swimming in a tub of butter. As a pregnant woman, it tasted awful!! | FETTUCCINE - MAG |
I had two entrees in my order, one was prepared perfectly. My entree for (4) beef medallions was prepared the exact opposite of my request. I ordered my medallions well done and they were prepared medium rare at best. I took photos and am very disappointed in my meal. I tried to cook it the remainder of the way and it because inedible. I had 1 medallion that was edible out of 4. That is most definitely a waste of my hard earned money! Please advise if you would like my pictures. | BEEF MEDALLIONS - MAG |
When I visit LV I always purchase the braised beef canneloni. I don't see it on your menu online currently. Is this dish still being served at this location? | UNKNOWN MENU ITEM - MCLAS |
We dined here because it was my mother in law’s birthday. The servers were very friendly & accommodating. The issue is with the food, the meatball sandwich was cold, the chicken parmesan sandwich was one of the worst things I’ve ever been served at a restaurant, the chicken patty was burnt and there was no sauce or cheese in the sandwich. The kid’s pizzas were cold - cheese wasn’t melted. You have a serious issue with your kitchen staff / cooks not caring and sending out the sloppiest plates. I can not return to this location again, the food quality is not even on par with fast food. | CHICKEN PARM SANDWICH - MAG |
Order incomplete
AGENT COMMENT GUEST EMAILED- Guest emailed 01/22/23 in response to my request for more information: I did not receive bread or cookies with my order.
Guest Emailed 1/22/23 - Thank you. ~TD | LEMON COOKIES - MAG |
Do they not use garlic anymore in the Vesuvio potatoes anymore? They used to be WONDERFUL! Thank you | CRISPY RED POTATOES - MAG |
I placed my order with a pick-up time of 4:45. I ended up arriving at 4:30 and I expected to wait.I was surprised to see that my order was already ready.Needless to say, I was concerned that our food would be cold and it was,some things were lukewarm.After spending over $100 on food, this was not what I was expecting. It was actually rather disappointing. I appreciate promptness, but the order was placed and a timeframe for pick-up was chosen for a reason. I just wanted to share my experience because I know how you value quality and customer service. Thank you for your time! | MASHED GARLIC POTATOES - MAG |
I ordered the osso bucco for my entree and wanted you to know that it's the first time I've been disappointed at your restaurant. I recommend reworking the dish. The sauce turned the mashed potatoes and spinach to soup. The pork piece could be smaller and have the fat removed and a little more seasoning. I plan to return, but will not order it again. Thought you should know.
ADDITIONAL GUEST COMMENTS: 01/25/23- Guest replied: Thank you, I appreciate that. I wasn't asking for anything, just really
felt it required feedback.~MPC | PORK OSSO BUCCO |
Very dry, more spaghetti then the meat sauce. | SPAGHETTI - MAG |
I am disappointed that my entree, Cobb Salad was missing the grilled chicken and crispy onions. (Server: Sarah Kozar) | CHICKEN COBB SALAD - MAG |
The quality of our meal was very lacking. The dishes were noticeably smaller than times in the past, missing ingredients. Our waiter was inattentive, never bringing bread or sauces requested. Looking over the final bill, I was charged an additional 10$ that was meant to come off as a coupon promo code they never processed. Very sad experience.
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/27/23 in email: We dined at Sunday, reservation under Kendall Concini 600pm. Annapolis MD location. I paid with giftcard: eGift Card Number:6197575278247820 PIN: 09966147And Remaining balance from eBOG #: 6191 9076 3039 8122 I was not given my itemized check after the I gave the ten$ off coupon code, I was just told they would process it. Member ID: 52454995 Coupon code 96. $10off $30 or more. Our bill total was 57.52, after the $50 was taken off $7 was remaining, I paid using the giftcard and a tip. But realized I was never given my $10off, but the waiter never came back. Also, the meal issues. ~ LS | SAUCE - MAG |
The food was delicious. Our server Divontae was extraordinary. He was very knowledgeable regarding the food menu. He helped pick the best dinner package for our group. Everyone at the table enjoyed his attentiveness and service. | CHICKEN MARSALA - MAG |
What time does dinner start so i can get linguine Di mare thank you I’m going to be down there tomorrow afternoon | LINGUINE DI MARE - MAG |
Quick question- do you have minestrone soup? | SOUP OTHER - MAG |
Hello, The food I ordered was not edible. My meat was still raw and the noodles were uncooked. I am hoping you can help me with this issue. | UNKNOWN CHILIS MENU ITEM - CH |
Will the regular bruschetta ever be back? What about the spinach dip? Are you all changing menu seasonally or are those items gone forever? | BALSAMIC TOMATO BRUSCHETTA |
Incorrect order. I placed an UBER EATS order last night. My daughter is vegetarian and ordered ravioli with marinara and I ordered chicken parm. They order that was delivered was marinara with meat sauce. There was no way to contact anyone about this order. Please help. It ruined our entire meal. The UBER EATS check was 3020273. | FOUR CHEESE RAVIOLI - MAG |
yes i had the worse experience i’ve ever had at this establishment i ordered 2 scampis WITHOUT THE SHRIMP, do chicken instead due to an allergy, and u expressed this concern & I got the 16oz ribeye steak meal WELL DONE. It was soo pink i thought it was raw like it was medium rare whole experience was TERRIBLE and i go here all the time.
(02/05/23 AGENT COMMENTS- Guest replied to request for more info: "i don’t have the receipt, but it was said y’all can look it up in the
system and i used card, when i did ask again i was rudely told no about the said receipt, probably knew that order was wrong!" -WH)
(02/05/23 AGENT COMMENTS- Guest replied to our request for the last 4 of the card: "hello wendy thank you for getting back to me, i meant to say cash my apologies, i wouldn’t have typed “i used card” after you asked for the card i used, i think i was typing to fast." -WH)
(02/06/23 AGENT COMMENTS- Guest replied to request for check details: "yes ok, it was 2 shrimp scampis (supposed to be sub for chicken) and the ribeye and i added the side salad for like 3-4 dollars ! it was no desserts or apps, and 4 people for the party and a late 30s caucasian male, i dined in, but i got THOSE items to go so i didn’t check until i got home i should’ve at the store but they said the order was checked before they put it in the bag for me" -WH)
(02/06/23 AGENT COMMENTS- Guest replied to our finding one check that has a Ribeye, but only 1 Scampi is on the check: "but no that was the day, could the shrimp scampis be on a different one ? like i said i dined in and did a togo maybe it’s on the dine in recipes or togo or got mixed up!" -WH)
(02/08/23 AGENT COMMENTS- Guest replied to request for more info: "ok, i don’t think so.. um i know my child had the egg plant parm, you can try that." -WH)
(02/09/23 AGENT COMMENTS- Guest emailed: "hello, i know the ribeye one was found.. has the scampi’s been found?" and "yes [confirming the Austin Maggiano's on Domain] that is the right one ! and lord i don’t understand how there’s no shrimp scampis.. well it was for chicken scampis … is there a way they put it as something. else? and what are the next steps because the whole thing was already a big inconvenience and now this is just making it soo much worse ! but i know it’s not your fault and thank you for helping me wendy! great customer service." -WH) (Server Brittany) [AGENT COMMENTS: the guest is diligent for too long and confident of the basics; I am coding this based on the one check that has the Ribeye and ordering a goodwill eBOG. -WH] | 16OZ BONE IN RIBEYE - MAG |
Missing item from order
02.06.23 ADDITIONAL GUEST COMMENTS:"> * the following: 4190Date of visit: January 31st missing Mozzarella sticks | MOZZARELLA MARINARA - MAG |
I ordered eggplant parmigiana, I received old hard rubbery spaghetti. I wasn’t even worth a fresh boil of spaghetti. | EGGPLANT PARM - MAG |
Delicious | ENTREE NOT SPECIFIC - MAG |
My order was prepared completely wrong and practically undeible. My order number and order location is ORLANDO 9101 International Dr., Orlando, FL 32819 (407) 241-8660 Order # 15982143036211200 The rigatoni had what seemed to be water as sauce!!! Nothing on the noddles, the noodles were so plain no sauce on it basically water and parsley? There was also practically no chicken at all in it! The tiramisu was missing the chocolate shavings and the fudge on the bottom as shown in your picture! Please help I want a full refund!!! (OLO)
(GUEST COMMENTS: I would prefer a refund to my card as I live for from a maggianos. Thank you , Ryan) | RIGATONI D - MAG |
Our family has been dining at Maggiano’s since 1996 and always thought portions were sufficient and prices were reasonable. However our recent visit were menu prices are extremely higher and portions significantly smaller could prevent us from eating there again. The takeaway portions were extremely small, almost to the point where it was intentional. The wine, appetizers and entrees were both expensive and small portions. Also the food quality was not great. With spaghetti having way too much sauce and also tasted very sweet. However our waitress was attentive and good. (SERVER: Michelle) | WINE - MAG |
Ordered Parmesan crusted cod for first time. It was delicious but disappointed when we got home that the Angel hair that menu states it comes with was not included. The container only had the cod in it. Also, tried calling the store today during what I hoped would be a slow time and sat on hold for 10 minutes and then it just hung up on me. | PARMESAN CRUSTED COD |
I got home, proceeded to unpack our dinner and discover one of the side salads were missing. I was too tired to return to the restaurant and I tried to call but no answer. Please credit my card. Thank you! | SALAD - MAG |
Ordered chicken arrabiata and substituted sausage for chicken and was charged an additional $5. What a rip off. Don't know if we'll be back. Terrible for a couple who is 75 and 72. We are on a fixed income and this was outrageous. | RIGATONI ARRABBIATA - MAG |
Good food | LASAGNA - MAG |
We had the Marco's Meal For Two again. It was now 50.00, it had been 38.00. We had a gift card and 10.00 off from a half birthday. As Seniors it's no longer affordable to eat at Maggianos. Adding an over 30 percent price increase is not reasonable. The food and service were the best as usual. Unfortunately, with the overly steep price increases we will probably not be able to dine at one of our favorite restaurants any longer. If there was some type of Senior discount that would be helpful. | MARCOS MEAL FOR TWO - MAG |
I was at the airport restaurant between 5:30-6:30 pm yesterday and ordered a meatball sandwich. Halfway thru both slices I noticed that the meat was undercooked, but was in such a hurry to catch my flight, I didnt notify the server. I got home last night and was violently ill due to the meal. I'm requesting that the cooks do a better job of ensuring meat is cooked thru and a refund on the meal. Unfortunately, I don't have the receipt, but did you my credit card for reference. Please call me asap.
AGENT COMMENT GUEST EMAILED- Guest emailed 02/12/23 in response to my request for more information:
DFW Airport Dallas, TX Did not save receipt 0XX2 2/6/2 5:30-6:30 pm $85.53 Thanks for getting back to me.~TD
AGENT COMMENTS - Guest emailed: 2/15/23 - Hi Tracye, Following up on this as no one contacted me yesterday or today to refund
the dinner bill. Please let me know when I can expect this to happen. ~TD
AGENT COMMENTS - Guest emailed: 2/18/23 - Hi Jen. The credit was received. Thank you very much for your communication and care. Well done. ~TD | MEATBALL - MAG |
My husband and I dined on 2/8/23 at your Mayfair location for lunch. We feel every time we dine at this location, the quality seems to decline. The bread basket is disappointing. This visit, there was a change in the quality of the Maggianos salad & this was a favorite. There is a decline in the type of greens being used, and filler radicchio in the Maggianos salad.Prosciutto is different.The dressing is not as tasty.The lasagna & shrimp scampi was good. It saddens me after this last visit with the constant deterioration of the food we may not be returning.
ADDITIONAL GUEST COMMENTS 2/14/23- Guest emailed in response to my request for more information: Thank you for taking the time to respond to my email. I have already thrown my receipt away though! | BREAD - MAG |
There must be at least a dozen pasta shapes for which there are excellent gluten free options available. Penne is not always the best shape for a dish/sauce, and frankly is usually boring, so why are you forcing me to have a less than optimal experience as a gluten intolerant customer? I used to frequent your locations regularly before my diagnosis, but now I’m always disappointed. While we’re at it; gluten free bread service is not that difficult to achieve - ask Legal Seafood. Please consider adding gf options! Thank you for reading… | GLUTEN-FREE PASTA - MAG |
I always have ordered the chicken saltimbocca, but noticed it was excluded off the recently updated menu. Can I still order it? Or will it be coming back onto the menu? | CHICKEN NOT SPECIFIC - MAG |
I made a pick up order for 530 and did not receive it until 6 pm. When I got home I realized that I did not have my salad or any bread. I did not have time to drive back the restaurant. I am very disappointed and frustrated | CAESAR SAL - MAG |
I placed an order tonight at 6:18 for a pick up dessert order. I ordered a butter cake and cream Brulé sampler. Something was very off with the cake. It tasted like a stale taste. Freezer burn maybe? I do not want to be a complainer but we love dining with you and picking up dessert. Are we able to get a restaurant credit for the cake so we can come back again when dining in and getting a cake that taste like it normally does.
(2/22/23- AGENT COMMENTS: Resent eBOG to guest per their request.)-VC | GIGIS BUTTER CAKE - MAG |
I was so disappointed in our food. The appetizer was incorrect. The stuffed mushrooms were burnt and we added shrimp and chicken to our baked ziti but the shrimp was fried and it was supposed to be sautéed.
02.20.23 ADDITIONAL GUEST COMMENTS:"I’m sorry I can’t find the receipt, but I did put the receipt number on my original complaint. I made the order via phone. The card used last 4 digits of the Master Card used were 4630. The purchase made at the pick up counter amount was $73.94.Card name was Darrius Weithers."-LG | STUFFED MUSHROOMS - MAG |
We ordered 2 spaghetti and meatballs dinners but the order was packaged without meatballs. I'm not one to complain but Maggiano's meatballs are the only reason we enjoy the spaghetti. Would it be possible to get a coupon for two more? | MEATBALLS - MAG |
We were very dissapointed to see you removed the spinach dip from your menu. It was the best we had ever had and kept us coming back. It's a drive for us as we live quite a ways from the restaurant, not sure we will be back. | SPINACH & ARTICHOKE AL FORNO - MAG |
I come to maggianos just for your chicken manicotti. The dish that replaced it just does not live up. I would really like to see it come back or at least put the Alfredo sauce back on top of it. | MANICOTTI - MAG |
One positive and one negative. Positive. Greg is the usual server we ask for. He is excellent. He knows our order and provides great service and is very personable.
Negative. VERY DISAPPOINTED that the Chicken Manicotti was taken off the menu. Tried the Canneloni Florentine was not happy with it. BRING BACK the Chicken Manicotti. | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
I catered an order at Maggianos South Coast for our Valentines Banquet. When the food was delivered it was room temperature and part of the order wasn’t even there, the Raviolis, my son had to drive back to the restaurant and pick them up. The food was dried out, hardly any sauce on Spaghetti and meatballs, the chicken was terrible, so dry. Yuck I was very disappointed and frankly extremely Embarrassed. I’ll be truthful with you I do think I should be compensated for this order.
(ADDITONAL GUEST COMMENTS - GUEST RESPONDED TO NEED INFO 2/20/23: Thank you for getting back to me regarding my complaint. I didn’t get back to you right away because I’m in Florida on a business meeting.I’m thankful that you are showing interest and concern regarding the fumbled banquet order. As I said, it was embarrassing as a host to have served such poor food especially since our expectations were high. This is not the first time we've used Maggiano’s to cater our banquet. Not only was the food bad, but part of the order missing, which caused delay in serving. I appreciate your apologies and I truly feel if you are sincere you should compensate me.Here is a copy of our order - NC) | SPAGHETTI W/ MEATBALL - MAG |
So aggravating I ordered the Maggiano’s large salad I also added chicken. I also signed up for the Maggianos Club. When I got there, the manager was very friendly and got my order out right away. I paid for it online so I walked out happily. When I got home, I saw the size of the salad to be something for one paid almost $23 for the salad which I thought I would have for two days. The salad was so small and the chicken was barely there. I feel so cheated as before. I never had a problem ordering this. I’m very upset and I’d like you to do something about it. | MAGGIANOS SAL - MAG |
Hi. I love your food and order it often. The Italian dressing for salad was my favorite. However, for several months, the dressing has been different. It doesn’t seem like Italian dressing at all and I don’t like the taste of it at all. I’m just wondering why you changed the dressing. Sincerely, | ITALIAN TOSSED SALAD - MAG |
Complaint: Valentine's Day carryout meal was delicious! Tiramisu was missing from our bag but we enjoyed everything else. // Thank you for your response. You can email me at ginnycberg@gmail.com. Didn't want to complain but I did miss the tiramisu. We got our meal at the Indianapolis location, check 980292. | TIRAMISU - MAG |
My wife and I dine at your restaurant quite often and usually order Chicken Piccata, my concern is that the taste was somewhat different that what I’m used to. Not that it was bad, but if has changed I won’t order it again , I was somewhat disappointed. | CHICKEN PICCATA - MAG |
Maggianos has been a staple restaurant for my family of 5 for many years, today was our last visit. I'm gonna start with the most frustrating part, for years I have taken advantage of your taylor street ziti buy 1, take 1, today was told I had to spend an additional $6. That's $28 for 2 servings (smaller servings, less sausage and cheese too). That is ridiculous. $28 for two "servings" of ziti. You changed your fried Mozzarella, new quality was awful. Bread was cold and stale, never had that issue before. Lunch for 3 adults and a child was over $100, without wine or alcohol. | BAKED ZITI AND SAUSAGE - MAG |