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My order last night was missing the side of spag aglio for 7.99. It was never checked off and never put in the bag. It’s not the point of 7.99 being refunded back to me, but when I have no kitchen and I order 5 things, how does no one check and recheck. So please do refund me back for the error. I also just wanted to mention, I dine in at lunch and order the 2 beef medallions and it is amazing. I ordered it for dinner with 4 and I have to say I was disappointed on the amount of potatoes, onion and mushrooms that was given. First time ordering dinner and I am disappointed. thanks

SPAGHETTI AGLIO OLIO - MAG

We had a nice visit overall but our food was just not good. Our wait for the food felt like it was 45 mins+ and when we received our order it was dry & not warm. I ordered salmon and spinach. The salmon was so dry, and the spinach was not even cooked. My husbands food was cold as well. We aren’t usually the type to complain but we were disappointed. We know the restaurant was very busy at the time but wish we had a better meal.

SALMON LEMON HERBS - MAG

Todays order was not what I am accused to when it comes to quality. The rigi d had almost no onions/shallots there was very little sauce as well. I ordered two salads and asked for blue cheese on the side for the side salad. The side salad had blue cheese on it and large one it on side. Made it work but not how I ordered.

RIGATONI D - MAG

MLI is our fav and we have been coming here since last decade.Always loved the food, service, vibe of the place.However,many of our fav dishes are not on the menu anymore.crab&shrimp cannelloni was long gone and more recently chicken manicotti also not on the menu.Today we got meatball spaghetti,lasagna,chicken mushroom cannelloni. I ordered the red snapper with lobster sauce but there was no lobster in the sauce whatsoever. Also we got the espresso in the end which used to come with a biscotti earlier but server told us they don’t do it anymore. Very disappointed after today’s visit.

RED SNAPPER W/LOBSTER CREAM SAUCE

My cod parmesan honey was burnt and the filet was super dry! I threw it away. I have pictures of what the food looked like and would like to speak to a manager. My number is 502-550-4584. I have tried to call the restaurant several times since Sunday to speak to a manager. I'm so disappointed!!!

PARMESAN CRUSTED COD

Responding to my Google review by Frieda Roshto Vind. We were celebrating 2 birthdays and an anniversary. The server was clearly new and had no idea what "family dining" meant. We clearly said no salads and no pork, instead we wanted stuffed mushrooms and bruschetta. We were served Caesar salad with very little dressing and a salad covered in bacon, no dressing. We finally got the mushrooms after asking twice and after the pasta was served. Never received the bruschetta, our favorite dish...

SALAD - MAG

Terrible meal. (1) We were served what looked like a sliced untoasted, white bun instead of baked bread. I asked about it and the waiter said the truck hadn't come and they were out of baked bread. (2) We ordered coffee, what we got was way below standard. When I asked the waiter told us that they were out of Lavazza and they "found a bag of Maxwell House in the back". I sent it back and he took it off the check. (3) The bread on the sandwiches were also below standard, looked like half a hamburger bun, and burnt on top of that, finally, the chicken was grizzly. ADDITIONAL GUEST COMMENTS 2.14.23 Guest replied to request for check#, "As I recall I used a card ending in XXXX" -CR

COFFEE - CH

Your prices have gone up substantially, even since Jan. 2023 as our last visit! Add gratuity based on tax (did before). Used Maggianos bonus card, not allowed to use Lettuce Entertain. Card ('till April still a Lettuce Ent.), along w/Maggianos, not allowed to use B'Day e-mail card???? Only allowed Maggianos Bonus Card. True prices have gone up on everything, but this is excessive. We're talking S;aghetti! Take home from complimentary, to $5 then this month $6. We enjoy your restaurant, just won't be able to afford to go as often.

ENTREE NOT SPECIFIC - MAG

I found the food quality to be shockingly poor and the price horrendous as a reflection.

UNKNOWN CHILIS MENU ITEM - CH

Steak medallions smelled old and rotten horrible. The bone in ribeye was great service was great

BEEF MEDALLIONS - MAG

Ice cream for my dessert was packed up with rest of food and sitting on shelf for pick up. Very odd. When i asked about ice cream she dug into bag to show it packed and said “it should be fine.”It was completely melted when I got home. Terrible way to pack the food. Mash potatoes are usually so good, but today, subpar. Bread was hard and packed with no oil or seasoning for oil. I wanted to make this an experience my wife would enjoy for my her 35th birthday and she wasn’t impressed. :( ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to request for check info, "I no longer have the receipt, but the card I used was a Visa and the last four of the credit card was 4762 and the total amount was $86.64. Thanks for your help!" -CR

ICE CREAM - MAG

I ordered the lobster carbonara and ended up with severe food poisoning in the early morning hours of the 11th. As I has not eaten anything all day, there was no other reason for me to get so ill. Waiter Andre, table 206/1, $100.18 bill (ADDITIONAL GUEST COMMENTS - - the receipt is virtually unreadable due to a spill, the details that could be read were in my online submission. Andre was our waiter. We sat at a booth #206 in the bar area. We were a party of two. The receipt shows 4:51pm as the time on Friday Feb 10th and a total price of $100.18. I left a $40 tip in cash, so I’m sure Andre will remember us. - I ordered the Lobster Carbonara and it was the only dish on the table that we did not share. I did not finish the dish, it was the first time I’ve ever ordered it and simply thought I just didn’t care for it. - I did not go to the doctors it was late Friday evening/early Saturday morning when I was most ill. I had cramps, bloating, nausea, diarrhea, overall feeling of weakness and a headache. I did not feel well again until Sunday. My husband was not ill. - I know the carbonara is what made me ill since I had not eaten all day. We shared everything else on the table and I’m the only one who was ill, there’s no other reason for me to be so sick. I’m asking that I be refunded for the carbonara, please. - NC)

LOBSTER CARBONARA - MAG

I am writing about a concern that I had regarding my visit to your establishment in Annapolis, MD. We ordered the Marco's Meal for 50.99. We were very disappointed from start to finish unfortunately. We opted for the mozzarella squares which were barely warm in the middle. When our food was brought out, he found a long hair in his linguine. We didn't say anything at that point as we did not have time to wait for another dish to be prepared. The cheese ravioli was not hot either. When we received the apple dessert, the ice cream was mostly already melted on it. (server Whitney Demar)

LINGUINE DI MARE - MAG

I ordered the That’s Amore package and 2 bottles of canopy red wine for dinner to celebrate our anniversary with my wife- there is no wine in my package, and the wines are not checked on the check list stapled to the bag. This is my first order from you and I am really disappointed -put a dint in our evening! Please refund to my credit card the cost of the wine plus an additional $5.00 from the tip I left. Thank you,

WINE - MAG

Hi I ordered the "Amore" special for 4 with the chicken Francese. When I got the order home I saw that the containers contained only pieces of chicken. There was no vegetable, and no potatoes. This was unexpected since the lunch and dinner versions do contain these sides. Was the meal not supposed to have the sides? If so, the description should note that because it was expected that the full order come with the package. Thank you. ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to BOG, "Thank you for the reply and gift. I appreciate it, but would still like to know whether I was wrong in expecting sides, or that they should have been included." -CR

FAMILY MEAL PACKAGE - MAG

Guest Left Voicemail: " My husband and I were at Maggiano's and I was in Naperville on February 11th for the comedy night. I would like to let them know that the pork chop dinner was the worst dinner we have ever had. The pork chops tough, potatoes undercooked, the Brussel sprouts we're under cooked and hard. It was not worth $89 plus service fee that we paid thank you." ADDITIONAL GUEST COMMENTS 02/14/23 - AGENT CALLED GUEST BACK: We do not have a check number but maybe I could find a confirmation number for the event. We paid with my husbands card but I don't have that information right now. Yes, that is our email address and I can send you the information you need if you will email me. ADDITIONAL GUEST COMMENTS 02/15/23 - GUEST REPLIED BACK TO OUR REQUEST FOR MORE INFO: Hello. The last 4 digits of  the credit card used are 0030 and the amount paid was $199.20. As I mentioned to the customer service person, the main entre (pork chops) was terrible. Thank you.

PORK OSSO BUCCO

Guest left VM: " My name is Mxxxxxxx please call me at 2xxxxxx . I would like to discuss something we had a situation my job. Thank you." ADDITIONAL GUEST COMMENTS: 02/14/23- Called the guest: Got VM. Left a message with my direct number to call back.~MPC ADDITIONAL GUEST COMMENTS: 02/14/23- Guest called: I went to Maggiano's on Sunday, and I always order gluten free separate from my family's dishes. There were 7 of us and they did family style. The originally brought out the wrong thing to me. They ended up charging me for 7 family style dinners plus my extra gluten - free dish. I did speak with the manager - a lady who I have seen before many times, they were supposed to take off my meal. She took off my family style. The waiter was overwhelmed and I wished I could have tipped the bus boy. I was not happy that I was still charged for the incorrect dish. I never say anything. They only brought 1 salmon for everyone which I thought was not good. The waiter seemed sleepy and it took forever to get our food. Whoever was his bus boy or partner was amazing and on his game. ~MPC

GLUTEN-FREE PASTA - MAG

hello; i had ordered delivery and am missing one of my salads i ordered and the chicken on the alfredo was undercooked.

CHICKEN NOT SPECIFIC - MAG

Social Media Complaint: Please stop changing your recipes. Meatball sandwich went from delish to being essentially thrown onto a burger bun. Mushroom ravioli has been delicious for 6+ yrs ive been ordering, new marsala recipe is not there. (FaceBook)

MEATBALL - MAG

Ordered the That’s Amore 2 special on 2/14. The order was missing the 2 meatballs appetizer, salmon (lemon and herb) with the mashed potatoes, and the tiramisu, cheesecake, and the box of lemon cookies. I understand that it’s a busy day with valentines, but for $60 I’m missing about half of my order. And when I checked the check that’s attached to the to go bag all of the items are marked off as if it was checked to make sure no items were missing. But items were still missing. (OLO)

MEATBALL APP - MCLAS

Requested only one thing. Extra aglui sauce especially w double order. None received. I would still like to receive

SAUCE - MAG

I ordered a Valentines bundle and an order of Mozzarella sticks. Unfortunately, the mozzarella sticks were not in either of my bags. I called the store, but I was on hold and then finally after calling back a manager called and told me he could refund me the price.

MOZZARELLA MARINARA - MAG

I doubt I return to Maggianos anytime soon. Six of us were in your Southpoint location last night for a Valentine’s outing and were so disappointed. ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to request for additional info, "As I said in my previous email, we had an early reservation so that we could have a nice dinner before the restaurant getting so busy. Please know that our server was as professional and sincere as any we have ever had. She tried to keep us comfortable and was very attentive. We received our salads, breads and drinks in a very reasonable time. When done with the salads, she brought us more bread and said that our food should be out soon. That would have been at approximately 6:15. I think our first entree arrived between 7 and 7:30 and the salmon was luke warm and tough, the eggplant parm was served in two rows on the platter. One row was nearly burned and crunchy and the second row was just cooked. The lasagna was cool. Since I am allergic to shellfish, I could not eat the shrimp scampi so I won't comment on it. We were given more servings of the dishes we ordered but no one wanted to bring any of it home due to the taste. The deserts were great! As I said previously, I have eaten there before, individually, with a large group ordering individually and also family style with a large group and the food was great and the service good. I am so sorry to complain but with it being Valentines and the 3 couples gathering for a nice evening, I can say that we were all very disappointed. Especially with each retired couple spending at least $100." -CR

SALMON - MAG

First, compliments on our server, Kristi. She was great, very efficient and personable. However, the Caesar salad was below par. The lettuce wasn't fresh, it tasted as though it was a couple of days old. The parmesan was overloaded. We couldn't finish it because the cheese was piled on too heavily. Just informing. Thanks.

CAESAR SAL - MAG

Social Media Comment: Maggiano's - thoughts…? Source: Facebook (ADDITIONAL GUEST COMMENTS: Guest emailed 2/16/23 in email:The last 4 digits of the credit card used were 2648.~ LS

BAKED ZITI - MCLAS

I wanted to check if the lasagna was pasteurized or not pasteurized ricotta cheese?

LASAGNA - MAG

My pick-up order for "That's Amore Carryout Meal for Two" was missing the two Italian Meatballs, and there was no salad dressing included, either pre-applied to the salad nor in a separate container. While the lack of dressing was only a mild inconvenience since we had some here, we really missed not receiving the meatballs. My order was placed and picked up well before the dinner rush, so not really sure why this was overlooked. Perhaps a little better QA/QC is needed? But on the positive side, the Chicken Francese and side Marinara sauce were especially good!

MEATBALLS - MAG

Hello! My husband and I would really like for Maggianos to bring back your cannoli cake, even if it is just for a limited time. We celebrated an anniversary there years ago and the dessert we chose was the cannoli cake. Since then, you have not had the cannoli cake on your menu and we miss it all the time. Please bring back your cannoli cake, even if it is just for a limited time!

DESSERT GENERAL - MAG

Twice in 2 weeks we call for take out at the Tampa west shore location. "We can't do spaghetti w/ meat sauce, we're out." Second attempt, no spaghetti, again, so we made a second choice, as a backup suspecting a systemic issue. "Sorry no lasagna either." Who runs out of pasta dishes consistently by 3pm? This location. Great food, but starting to look for other options that can actually have food for purchase since they don't/can't/won't.

SPAGHETTI AND MEATBALL - MCLAS

Comment: Good morning: My husband, John Podsedly, placed a phone order for Maggiano's food using a gift card on 02/09/23 from the location at Mayfair Mall in Wauwatosa, WI. When I was unpacking it, I discovered that the bread had mold on it. I called the restaurant, was put on a lengthy hold for the manager, and then disconnected. I have filled out online forms, only one of which went through, only for us to be told that it was blank. How would you plan to make this right? Thanks for your attention,

BREAD - MAG

I've been eating at your restaurant for over 20 years and this is the first time I've had such a terrible meal. I had the chopped salad for lunch along with a 1/2 chicken parmesan sandwich which included french fries. The salad had way too much dressing on it; the french fries had grease on the bottom, and the sandwich tasted like it had been frozen. I ordered an eggplant parm to go for my husband. It too tasted like a frozen dinner. Both meals were SO disappointing! (Server Caroline)

CHICKEN PARM SANDWICH - MAG

Hi! We had impeccable service last night as always—quick and friendly. But I got very ill about an hour after eating the cannelloni florentine—it had a slightly off taste and quite a bit of cartilage, but we were in a hurry so I didn’t want to send it back. I had terrible stomach pains all evening and am still off this morning. Daughter didn’t eat any and is fine. (2/18/23- Guest replied to request for more info: Thank you so much for the reply. We ate at 530 and paid at 624. Check 130013. Kids pasta, cannelloni florentine, GL Banfi, and one dessert sampler. Last digits 9926. The service was incredible as always.)-VC

CANNELLONI FLORENTINE W/TRUFFLE CREAM

Terrible food - again. No one in my family ate the food.. it tasted soapy / like chemicals - we pitched it. I would like a refund. The last time I ordered, I ordered a huge party size Cesar salad and they did not seal the dressing and it ruined the salad and it was waaayyy too much. That was $50 down the drain. I won't be back. I would like a refund and I will be kind not to give you a google review.

CHICKEN PICCATA - MAG

I recently picked up a GiGi's butter cake for my mom, as we both love the cake. When we got home to eat it, we noticed it looks nothing like the GiGi's butter cake previously and it doesn't taste the same-- not as moist, has a cornbread texture--nothing like the cake before. In the past, I have looked for the recipe from GiGi's butter cake but could not find it on-line. Would you share the recipe for the original GiGi's butter cake? ADDITIONAL GUEST COMMENTS 2.25.23 Guest replied to apologizing that we cannot disclose the recipe, "Thank you for the coupon! It would be great if they would bring back the previous GiGi’s Butter Cake—we loved it!" -CR

GIGIS BUTTER CAKE - MAG

I had Castaic surgery. Can I order from the kids menu pls

KID MEAL - MAG

Maggiano Side Salad was paid for but not received.

MAGGIANOS SAL - MAG

I love your restaurant but I just wanted to give you a little feedback. I will not be returning because unfortunately you got rid of the Marco .Your price is a very expensive now and I could as well go to any Italian restaurant in my town and get the same price or less for the same meal or better. No need for any kind of a call back or anything. It was really just an opinion I wanted to share.

MARCOS MEAL FOR TWO - MAG

mushroom ravioli changed, new sauce not good and do not like mushroom pieces all over it- very disappointed that recipe changed, I would come to eat here because of that item- not any more

MUSHROOM RAVIOLI

Hi,WHY ON GODS GREEN EARTH DID YOU GET RID OF THE CHICKEN MANICOTTI? OMGOODNESS, hurt my heart!!! What is going on in mgnt. head? Anyway, the two young ladies at the pickup/to go counter were AWESOME! The food was NOT. PUT THE CHICKEN Manicotti and the chop salad back on the menu as it was please and thank you. I feel like I wasted my money. Awesome staff, food and menu items need work. Call me, lets talk.

MANICOTTI - MAG

I ordered chicken fettucini alfredo and did not receive what I paid for. I contacted Maggiano's once my daughter notified me there was only fettucini alfredo and no chicken. I spoke to a Cameron at 4:41pm who stated he would let his manager Max a Million know to submit a refund however I don't believe it was done. ADDITIONAL GUEST COMMENTS 2.21.23 Guest replied to BOG offer, "The best email to use is" -CR

FETTUCCINE ALFREDO - MAG

I ordered Crispy Potatoes and did not receive them with my order. Is there any way I could get my money back?

CRISPY RED POTATOES - MAG

Today we are extremely disappointed : 1-we wanted a small bottle of the Pellegrino water, we were not informed that the small bottle was not available. 2-the men's bathroom did not have drying towels 3-the chicken piccata was terrible, i could not finish the second piece, the asparagus equally bad4-the Caesar salad, not fresh at all ,soggy, the chicken somewhat dry. 5-we ordered one cappuccino, and sent it back because it was not prepared correctly. Totally disappointed and would like a refund of the Caesar salad and the chicken piccata. AGENT COMMENTS - Guest emailed:2/21/23- Thank you. Please be sure to credit the account ending in 9XX8 ~TD

DRINK - MAG

Your restaurant was always one of my favorites, however the quality has changed, and lately all the dishes are extremely salty, if this doesn't change me my family and my friends will no longer come to your restaurant

OTHER MENU - MAG

Hugely disappointed in this order. I upsize both the chicken Parm as well as the chicken piccata. One package of chicken piccata was missing. The chicken Parm were just chicken cutlets with no sauce no cheese and barely any pasta. The pasta did have sauce on it and a smidge of cheese. I would not call this chicken Parm I would call it chicken cutlets. I feel like I was ripped off at basically $90 for what I received. I’ve never felt this way about Maggiano’s before, but I guess there’s a first for everything. This was a huge mess and I patronize the restaurant all the time.

CHICKEN PARMESAN - MAG

Hi, as a regular client for the last 22 years I picked up my To Go order today and was charged more that the price on your menu. Your Chicken Francese menu price, late menu, is $21.50 and I was charged $22.50. Charging prices ABOVE menu price is against the law... Food was of course great as always. Thanks

CHICKEN FRANCESE - MAG

I AM YOUR LOYALTY CUSTOMER, I GO TO MAGGIANO'S MANY TIMES DURING A YEAR, AND I EAT THE SAME THINGS EVERYTIME. BUT THIS TIME SO DISAPPOINTED, THE CHOPPED SALAD AND THE OUR FAMOUS RIGATONI D LOOKS VERY DRY, IT DOESN’T HAVE THE SAME TASTE LIKE BEFORE. EVEN WE ASK THE WAITER GIVE US SOME DRESSING AND SAUCE BUT THE TASTE DIDN’T FEEL LIKE BEFORE . THE RIGATONI D FORGET TO PUT SOME CHEESE ON THE TOP. IT IS VERY IMPORTANT PART IS THEY FORGET TO PUT LOBSTEB ON THE LINGUINE DI MARE. I LOOK FOR LOBSTER ALL OVER I STILL CANNT FINE IT. IS THAT THEY CHAMGE THE CHEF?

CHOPPED MANGO - CH

The wrong item was sent. The salad was sent without salmon and was the wrong size. With that said when I reached out to the store I was continually transfered, eventually being sent to doordash who could not help.

ITALIAN TOSSED SALAD - MAG

I used to come in all the time for the gnocchi you had on the menu, as well as the pappardelle. However, it’s been stricken from the menu. What happened? Everyone I knew loved the gnocchi. If it was that popular, it doesn’t make any sense.

GNOCCHI - MAG

Guest replied to email requesting more info "I entered in all my Ticket info in that portal and no longer have the receipt. It was about the bad experience we had and were given old salads to go."~KR

WEDGE SAL - MAG

Hello, today I ordered Chicken Arrabiata for pick-up and I was missing bread and butter, which wasn't a big deal, but as I'm eating my pasta I realize there was no chicken! I was in a hurry to get to class across town so I didn't have time to go back and have it remade. This was super disappointing because just this past Friday I ordered the same dish from the same location and it was great! How can we remedy this?

RIGATONI ARRABBIATA - MAG

Hello, we had an issue with a take home pasta. My wife and I dined in the restaurant last Sunday, the 19th, and the in-restaurant experience was great: we were seated quickly, our server was pleasant and thoughtful, and the delicious food came out quickly. However, the next day, when heating up our take home pastas, we noticed an unpleasant odor from the spaghetti. I took a small taste, and the flavor was off, as if vegetables in the sauce were decomposing. We had to throw it out and make something else for dinner.

SPAGHETTI - MAG

Can I order a chocolate layered cake whole...to go? Price?

CHOCOLATE LAYER CAKE - MAG

Hello, I took my wife and kids for Valentines dinner, which quality was an absolute let down. Ordered the $41 Ribeye which consisted of mostly fat that we had to keep spitting out. It was served with charred bitter asparagus. Chicken parm was dry with a weird taste. Disappointing considering we've come here often and have never experienced such low quality all around. It wasn't busy yet we couldn't even get utensils for 4 people. I don't have the receipt any longer but I can provide card info or bank statement. We had a reservation for *** @ 4pm on 2/14. Thank you for your time. (ADDITIONAL GUEST COMMENTS: Guest emailed 2/24/23 in email:Hi, I no longer have the receipt so the last four digits of the card number used should be 7025 or 1879 and the check total $125.52.Please let me know if I can provide any further info. Regards,~ LS

16OZ BONE IN RIBEYE - MAG

The Bruschetta I ordered with the Lasagna was so hard, I couldn’t bite into it. I was given a “comp”, but I was looking forward to the Bruschetta. I am already a member of your E-club. Please tell me the Bruschetta should be at least chewable!

BALSAMIC TOMATO BRUSCHETTA

Do you have easter brunch

FAMILY STYLE - MAG

Had a bad experience and was told on the review to get in touch here (ADDITIONAL GUEST COMMENTS: Guest emailed 2/22/23 in email: Don't remember the date. We used AMEX - last 4 digits are 8000~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 2/22/23 in email: 21090 St Andrews Blvd, Boca Raton, FL 33433~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 2/26/23 in email:Thank you Lana. I appreciate it the effort. I changed the review for positive.Have a good weekend.~ LS

APPLE CROSTADA - MAG

I ordered carryout food and everything was amazing! Connie and Dan were very friendly and helpful while placing my order and when picking it up. The food was awesome and I will be back soon! Keep up the great work

PASTA ALL - MAG

Portion of ziti was small... Like someone ate half and then put the cover back on and put it in the bag! Not typical or what I'd expect from Maggianno's

BAKED ZITI AND SAUSAGE - MAG

BRING BACK THE SPINACH ARTICHOKE DIP!!!!!

SPINACH & ARTICHOKE AL FORNO - MAG

After arriving home, one of my salads was not included although paid for, and the calamari had a strand of long black hair cooked into it.

CALAMARI - MAG

Did not receive orders of tiramisu

TIRAMISU - MAG

I asked if your Mushroom's had cheese in them the chef said yes so I ordered them I paid $15.00 they only had filler inside no cheese very Dissatisfied customer

STUFFED MUSHROOMS - MAG

Ordered on grub hub Shrimp was mushy and inedible

SHRIMP SCAMPI - MAG

I ordered the spaghetti with a meatball and the meatball wasn’t included. Just plain spaghetti.

SPAGHETTI W/ MEATBALL - MAG

Social Media Complaint: My last piece looked nothing nor tasted anything like that. It usually does. Highly disappointed. Source: Facebook

CHICKEN MARSALA - MAG

I had a reservation for 6 people under David for 5:30. Our family normally enjoys eating there but our food was horrible it tasted as if it was reheated from the day before especially my sons lasagna and my noodles. We enjoy eating there but I don’t think we’ll come back, zero effort was put into our food it was so bad. Our waiter was nice though . I planned on having my daughter’s birthday dinner there but I just can after last night AGENT COMMENT GUEST EMAILED- Guest emailed 02/26/23 in response to the offer letter: Hi I attached screenshot of our reservation and the credit card transaction. Last four are 6XX0. I don’t have the receipt unfortunately. Thank you for looking into this. ~TD

KID LASAGNA - MAG

We ordered door dash at lunchtime yesterday. A chop salad, meatballs, and chicken Piccata. This was the only food consumer. Within five hours vomiting and diarrhea at the same time. I am seeking a refund for our order as that is unacceptable and dangerous. Guest Comment 2/27/23 - I ate the chopped salad and meatballs and then starting getting sick. Went to bed around 11:00 feeling sick woke up around 2:00 throwing up and diarrhea for one full day. Agent Comment: Apologized to guest asked her how she was feeling and she said after the 1st day of being sick she was weak but is much better now. She ordered directly through Doordash and has sent a complaint and asked for a refund from them. Let guest know that this will be forwarded to the DO and to expect a call within 2 business days. ~TD

CHOPPED SAL - MAG

Our server Forgot half of our drinks and had to be asked for the remaining half. We then had to flag him down for any additional needs like refills, bread, to order, etc. In addition to that our side plates were dirty when we went to split them up for apps. However the strangest part of our meal was that when our server returned our card after we paid he said "so sorry for the terrible service tonight." Pretty aggressively. We don't know if he knew he wasn't checking in or could tell we didn't enjoy ourselves but that made us all very uncomfortable. Food was good, but won't return Guest Emailed 1/14/23 - Hi, I never received the certificate. However our experience was so awful it's all good. We definitely don't need to return. Thanks ~TD

DRINK - MAG

I was at your Springfield restaurant on Friday December 23rd for one of my dear friends 55th birthday. Everything started out perfect, drinks, appetizers, service was fantastic! Once our entrees came out, I found a piece of hair in my food. I was grossed out and couldn't eat my meal. We paid our large bill, and I went home and ate a Lean Cuisine, since I was starving. I don't like to complain so I usually keep quiet, but some coworkers suggested I reach out to let you know what happened. AGENT COMMENT GUEST EMAILED- Guest emailed 01/04/23 in response to my request for more information: Thank you for getting back to me. I was with a party and there was just one check that we all chipped in for the total. Unfortunately, I do not have the check. I just payed $60 cash to my friend and she put it on her card. I’m sorry that I cannot provide you with that information. ~TD Guest Comments 1/4/22 - "First few bites delicious until I found the hair. Did not want to say anything at restaurant since the group of women I was with like to yap and I did not want to make a scene." Agent Comment: Apologized to guest and offered EBOG and guest said she guessed she would try us again. She thanked me for reaching out she was not expecting anyone to respond or contact her.~TD Guest Emailed 1/7/23 - I think there was an error. I spoke with someone today about my recent experience at Maggiano’s. The woman on the phone said I would be receiving a “Be our Guest” email with $40 to use at Maggiano’s. I just received something in my email for Chili’s Restaurant, not Maggiano’s. Please advise. This was not the restaurant I went to. Thank you,

SHRIMP FRA DIAVOLO - MAG

Had a wonderful time/ great service/ attentive/ great staff -- kudos to Mateusz, Ashely and Diamond--they were the best we could ask for only complaint is cheesecake was not good/ rest of meal was delicious! background music would have been nice also but overall very pleased and will be back again !!

CHEESECAKE - MAG

I had spoke to Ryan (a manager) and he mentioned he was going to send over some e-gift cards via email for the issues with our catering order for our office party. We never received them. Very disappointing. Please contact me if further clarification is needed. (1/5/22- Guest replied to request for more info: I placed a catering order for pickup on Dec 23rd at 12:15 pm. I did place this order the day before which should have allowed plenty of time to get it prepared. I called the morning of the 23rd at opening to ensure the order was going to be ready. I arrived on time at 12:15pm and waited 30 minutes for the order which was ok. I understand it seemed a bit hectic there. But when we got back to the office for our office party that we were late for because of the 30 min wait we realized after setting everything up and beginning to eat that we were not given any serving utensils or any dressings for the 3 very large salads we purchased. Those salads were wasted as nobody wanted to eat them without dressing and we have to use plastic forks to have everyone scoop up and serve their own food which was time consuming to say the least. I called and spoke to a manager named Ryan and he assured me he would send over some e-gift certificates for the issues with my order. We never received them.)-VC

MEAL KIT - MAG

1 ordered 18yr macallan and 1 ordered 15yr. When ordering another of each was told sorry we are out. So one pour you are out? I dont understand how the bar is not fully stocked. Especially if you charge $50 a pour for 18yr. I can buy a bottle for $400. The local Kroger sells it. Im sure they would have the 15yr a well. Asked what else was available. after a long wait went to the bar to find out, shouldnt have. I have never been anywhere and had them run out of scotch after one pour, if that happened you would think you would be told when the drink came and given options for additional drinks.

ALCOHOLIC BEV NOT SPECIFIC - CH

We dined at your restaurant on New Year’s Eve and for 2 other occasions in the past. The mean reason why we went back is for the ambiance and mostly the service. The osso bucco and the chicken marsala was really good. However, the meat sauce and/or tomato sauce in the pasta is really not good. Once again your restaurant is incredible except for the pasta.

SPAGHETTI WITH MEAT SAUCE - MAG

Two salads were missing dressings. This was a company lunch and two clients had dry salads.

DRESSING - CH

Social Media Complaint: Hello, i had just experienced a very upsetting situation. I put a large order in via door dash. However there were so many items were missing. - linguine di mare - linguine clams - butter cake x2 - tiramisu x5 - blackened salmon Door dash order via what I received // There is a huge discrepancy between the two receipts. By the way, the manager pretty much didn’t resolve anything…very unapologetic, “we packed everything. Call door dash” // One thing I am upset about is that the manager did not care and proceeded to say “it’s all packed” when I do not see any of the desserts or linguines on the ticket. I would have asked for them to read the list of orders so we could compare. I had to ask the party who received it for the receipt. Otherwise there is no way to cross reference what was ordered vs not. They were so rude. (Source Facebook) (01/07/23 AGENT COMMENTS- Guest replied to our directing her to Door Dash for a resolution/refund since she ordered/paid with them: "Hello Wendy, How could this have happened? Half of my order was missing for an important meeting...I made sure I entered the items correctly and came to find out the most important meals were MISSING. I think I was very upset at that moment because the manager I spoke with was very UNAPOLOGETIC and said that it's a Doordash problem, when I had already paid for the items. She never offered to cross reference the order *I put in vs what the restaurant received*. In fact, when I had mentioned all the desserts were missing, she proceeded to say that, "*I packed everything,"* when NONE of the desserts were included. At that point, she could have pulled up the order or looked into it further since it was a $500+ order. After this experience, I'm not sure that I would ever recommend this to anyone. In similar situations, the restaurant would offer to remake the missing items. We ended up with no meals for lunch. I think this was one of the worst services we have ever experienced. And I cater lunch almost every other day. Here are the attachments for your reference...Please explain how all the seafood items & desserts are possibly missing? I really wish that this was handled differently in a more professional manner. P.S. The chicken cobb salad was even missing the CHICKEN as well as the rest of my orders." -WH) (01/07/23 AGENT COMMENTS- Guest replied to our apology and explanation that the manager was probably concerned with how much food was prepared and sent to her but not received. It sounded like bags of food were missing. I again provided the phone number to Door Dash. She wrote: "Wendy, No bags were missing…if you open the attachment of the receipt it says 15 items- 3 bags. I had more than 15 items. For whatever reason all seafood and desserts were Not on that receipt Only 3 BAGS WERE DELIVERED. How come I was not offered to remake the items when it was missing??! This was a nightmare. I looked like I didn’t order the correct meals for the office. I was missing quite a few. I understand if it’s only one meal….but it was 3 main entrees, and no chicken in the chicken Cobb plus EIGHT desserts. At this point, they won’t refund me for the other missing items i didn’t claim. I got a partial refund since I was trying to fix the situation ASAP. Too many missing items that I wasn’t able to get to all of them. Door dash will not issue refund after I submit once. They are frustrating to work with as well as the actual restaurant. The way this was handled was totally unprofessional…claiming the items were PACKED when it wasn’t. And not even offering to make the missing items or at least compare receipts. Please open the attachments I sent!! This is ridiculous. I will not be considering for in person events or catering order in the future." -WH) (01/07/23 - AGM Jeannette followed-up.)

DESSERT GENERAL - MAG

I'm not looking for any compensation. The 2 meals in question were compensated that nite. I was just filling in a Google Maps review and being honest. My overall experiences with Maggianos has been positive over the years. And I will be back. ADDITIONAL GUEST COMMENTS 1/9/23 Guest's Google review: 6 adults, 2 children 4:30 seating for dinner. 1 salmon dinner servered under cooked, 1 meal served late & cold. 1 lasagna dinner - take home portion was ravioli. And they weren't even busy... 1/3 of the tables were empty. Our waiter was very apologetic. -SW

SALMON - MAG

Hi there, Unfortunately we did not receive the pasta that comes with our dish. We were also very disappointed with the quality and amount of asparagus provided.

PASTA SIDE - MAG

I did not get my entire order and when I called I got put on hold for a long time. Transferred to 3 people and no satisfaction The Caesar Salad

CKN CAESAR SAL - MAG

I ordered the chocolate cake and it smelled and tasted like very strongly of garlic. I am very disappointed by paying the price and not being able to eat the cake at all because the taste had insane amounts of garlic. My entire household tasted it as well and felt the same way.

CHOCOLATE LAYER CAKE - MAG

Hello, I was wondering if you’d be willing to share what kind of vanilla ice cream you serve with the warm apple crostata. It’s the best I’ve had consistently. I’d love to buy for home if it’s wildly available!!

ICE CREAM - MAG

This is the third time the pasta has been mush. I specified when I called to NOT overcook the pasta!! It was awful! I hope you will make restitution.

SPAGHETTI MARINARA - MAG

What happened to veal on the menu? I don’t see it anymore. Very disappointing.

VEAL - MAG

Why did you drop Veal Parmigiana from the menu??

VEAL PARMESAN - MAG

I had ordered one fettuccine chicken (no Alfredo, just butter chicken and noodles). and one spaghetti with meatball with a extra meatball. I did not receive the extra meatball I paid for. Also, my fettuccine chicken was absolutely swimming in a tub of butter. As a pregnant woman, it tasted awful!!

FETTUCCINE - MAG

I had two entrees in my order, one was prepared perfectly. My entree for (4) beef medallions was prepared the exact opposite of my request. I ordered my medallions well done and they were prepared medium rare at best. I took photos and am very disappointed in my meal. I tried to cook it the remainder of the way and it because inedible. I had 1 medallion that was edible out of 4. That is most definitely a waste of my hard earned money! Please advise if you would like my pictures.

BEEF MEDALLIONS - MAG

When I visit LV I always purchase the braised beef canneloni. I don't see it on your menu online currently. Is this dish still being served at this location?

UNKNOWN MENU ITEM - MCLAS

We dined here because it was my mother in law’s birthday. The servers were very friendly & accommodating. The issue is with the food, the meatball sandwich was cold, the chicken parmesan sandwich was one of the worst things I’ve ever been served at a restaurant, the chicken patty was burnt and there was no sauce or cheese in the sandwich. The kid’s pizzas were cold - cheese wasn’t melted. You have a serious issue with your kitchen staff / cooks not caring and sending out the sloppiest plates. I can not return to this location again, the food quality is not even on par with fast food.

CHICKEN PARM SANDWICH - MAG

Order incomplete AGENT COMMENT GUEST EMAILED- Guest emailed 01/22/23 in response to my request for more information: I did not receive bread or cookies with my order. Guest Emailed 1/22/23 - Thank you. ~TD

LEMON COOKIES - MAG

Do they not use garlic anymore in the Vesuvio potatoes anymore? They used to be WONDERFUL! Thank you

CRISPY RED POTATOES - MAG

I placed my order with a pick-up time of 4:45. I ended up arriving at 4:30 and I expected to wait.I was surprised to see that my order was already ready.Needless to say, I was concerned that our food would be cold and it was,some things were lukewarm.After spending over $100 on food, this was not what I was expecting. It was actually rather disappointing. I appreciate promptness, but the order was placed and a timeframe for pick-up was chosen for a reason. I just wanted to share my experience because I know how you value quality and customer service. Thank you for your time!

MASHED GARLIC POTATOES - MAG

I ordered the osso bucco for my entree and wanted you to know that it's the first time I've been disappointed at your restaurant. I recommend reworking the dish. The sauce turned the mashed potatoes and spinach to soup. The pork piece could be smaller and have the fat removed and a little more seasoning. I plan to return, but will not order it again. Thought you should know. ADDITIONAL GUEST COMMENTS: 01/25/23- Guest replied: Thank you, I appreciate that. I wasn't asking for anything, just really felt it required feedback.~MPC

PORK OSSO BUCCO

Very dry, more spaghetti then the meat sauce.

SPAGHETTI - MAG

I am disappointed that my entree, Cobb Salad was missing the grilled chicken and crispy onions. (Server: Sarah Kozar)

CHICKEN COBB SALAD - MAG

The quality of our meal was very lacking. The dishes were noticeably smaller than times in the past, missing ingredients. Our waiter was inattentive, never bringing bread or sauces requested. Looking over the final bill, I was charged an additional 10$ that was meant to come off as a coupon promo code they never processed. Very sad experience. (ADDITIONAL GUEST COMMENTS: Guest emailed 1/27/23 in email: We dined at Sunday, reservation under Kendall Concini 600pm. Annapolis MD location. I paid with giftcard: eGift Card Number:6197575278247820 PIN: 09966147And Remaining balance from eBOG #: 6191 9076 3039 8122 I was not given my itemized check after the I gave the ten$ off coupon code, I was just told they would process it. Member ID: 52454995 Coupon code 96. $10off $30 or more. Our bill total was 57.52, after the $50 was taken off $7 was remaining, I paid using the giftcard and a tip. But realized I was never given my $10off, but the waiter never came back. Also, the meal issues. ~ LS

SAUCE - MAG

The food was delicious. Our server Divontae was extraordinary. He was very knowledgeable regarding the food menu. He helped pick the best dinner package for our group. Everyone at the table enjoyed his attentiveness and service.

CHICKEN MARSALA - MAG

What time does dinner start so i can get linguine Di mare thank you I’m going to be down there tomorrow afternoon

LINGUINE DI MARE - MAG

Quick question- do you have minestrone soup?

SOUP OTHER - MAG

Hello, The food I ordered was not edible. My meat was still raw and the noodles were uncooked. I am hoping you can help me with this issue.

UNKNOWN CHILIS MENU ITEM - CH

Will the regular bruschetta ever be back? What about the spinach dip? Are you all changing menu seasonally or are those items gone forever?

BALSAMIC TOMATO BRUSCHETTA

Incorrect order. I placed an UBER EATS order last night. My daughter is vegetarian and ordered ravioli with marinara and I ordered chicken parm. They order that was delivered was marinara with meat sauce. There was no way to contact anyone about this order. Please help. It ruined our entire meal. The UBER EATS check was 3020273.

FOUR CHEESE RAVIOLI - MAG