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The bread look like someone had eaten from it. This is the second time this is happened. I am not sure what the procedure is for giving to go customers bread. But the way that my scraps of bread were presented it definitely look like it was taken from someone else’s bread basket. I do have a photo to show you what was given to me. Thank you. | BREAD - MAG |
Responding. To a request for contact from my Google review on the above date regarding food and drink quality
(2/10/23- Guest replied to request for more info: Good day We dined at the Woodland hills location not the san Jose location ,not too sure how that got miscommunicated.)-VC
(2/10/23- Guest replied to request for more info: Attached is a copy of the receipt.As far as issues both of our entrees were served cold . The old fashioned and the spritz we ordered and sent back were over done with bitters and the spritz was flat. The remade old fashioned was the same . The server was accommodating but nothing was done regarding food temp. The take home pastas were better than the entree served to us . Maggianos used to be our go to family restaurant but the quality is down hill , maybe because this location is being closed.)-VC (Server: Cecilia Castaneda)
(3/27/23- AGENT COMMENTS: Resent eBOG to guest per their request.)-VC | ALCOHOLIC BEV NOT SPECIFIC - CH |
Salad was half way full to be entree, lacking enough cheese and bacon as well. Missing bread and butter and ravioli portion was small and lacking clean appearance. Not happy | MAGGIANOS SAL - MAG |
I had two entrees in my order, one was prepared perfectly. My entree for (4) beef medallions was prepared the exact opposite of my request. I ordered my medallions well done and they were prepared medium rare at best. I took photos and am very disappointed in my meal. I tried to cook it the remainder of the way and it because inedible. I had 1 medallion that was edible out of 4. That is most definitely a waste of my hard earned money! Please advise if you would like my pictures. | BEEF MEDALLIONS - MAG |
When I visit LV I always purchase the braised beef canneloni. I don't see it on your menu online currently. Is this dish still being served at this location? | UNKNOWN MENU ITEM - MCLAS |
Ordered fried chicken salad order gad no chicken on it. | CKN CAESAR SAL - MAG |
I ordered takeout for my grandma and I tonight and found a bug in the chicken piccata. It was at the bottom of the food, and I didn’t see it until after I ate the pasta. I picked it out because I couldn’t tell what it was, then realized it was a bug (I have pictures). After this, I called the restaurant and spoke to Jackie. She was sorry and promised to speak to the chef. She is also sending me a $100 giftcard and offered to remake my food (I declined). However, this is a serious health violation that should be looked into. This incident is something that makes me hesitant to eat there again.
01.23.22 ADDITIONAL GUEST COMMENTS:"I’m following up with you today in regards to the $100 gift card the location was supposed to send me. I haven’t received anything in my email yet and was wondering when it would be sent.:-LG
01.24.22 ADDITIONAL GUEST COMMENTS:"Hi Lea, I spoke with Anthony Jones, the GM at Oak Brook Maggianos. I haven’t been contacted by anyone else.-LG
01.30.23 ADDITIONAL GUEST COMMENTS:" I don’t see any attachments to the email. Is there any way you can just mail it to me at this point? Please let me know if this is an option. - LG
01.31.23 Guest replied with Address. -LG | CHICKEN PICCATA - MAG |
Disappointed. chicken Marsala was off in all means. They served the wrong chicken and sauce. I complained about it&gave me impression that it is how it could be being served now and for a reason had to believe that. Also, I asked for extra Marsala sauce since my plate had almost none. The waitress came&said kitchen had a mix up! The manager said also the kitchen isn’t always consistent. Also, a guest had the steak somehow cold and the other guest had her steak well done! And she had to wait a long time to replace. The kitchen failed us with their entree quality execution. Server was excellent | CHICKEN MARSALA - MAG |
When I placed my order I asked for extra bread. When I picked up my order I asked if there was extra bread and was told yes. When I got home 20 minutes later, there was only one small serving of bread. Certainly no extra bread. Very disappointing. I drove a long way there and when I got home there wasn’t much bread for 3 people. (Server: Simina Manea) | BREAD - MAG |
I had dinner at your restaurant in Boston Park center tonight and I was very excited to have my favorite chopped chicken salad, however this restaurant has a very different “chopped” salad. this has always been my go-to order is because the ingredients and the fact that this salad is CHOPPED and in a uniform small size. Tonight was a different story, basically a house salad, nothing chopped, more like chunky salad, inconsistent to what I usually get. | CHOPPED SAL - MAG |
Hello, I dined at your restaurant on 1/05/23. I was disappointed with my order as I received undercooked, translucent fish. My sister received tough overcooked fish. While the service was great, I did not enjoy my meal. I was bringing my mom for her birthday and while her dish was fine thankfully, I'm hesitant to return as I want to be sure I'm getting an edible dish per the price. I spent over $140 and was hoping I could get a partial refund for my and my sister's dish: Lemon and Herb parmesan crusted cod and Calabrian Honey Mahi Mahi which totaled to $46.70 before tax.
ADDITIONAL GUEST COMMENTS: 01/19/23- Guest replied: Hello, Thank you for your help. I noticed it says below "eBOG’s can only be used once, do not carry a balance and cannot be used towards a gratuity." Does that mean I have to spend it all at once in one order or could I use half on one order and one on a second? Thanks.~MPC | PARMESAN CRUSTED COD |
My mom loves Italian but we've never brought her here before. Due to the rain yesterday we ordered a pick up order to take to my mother for her 80th birthday. She ordered the Parm crusted Cod but there was NO angel hair pasta it was just in this green goup/soup that she couldn't even eat. Thank goodness I ordered a double portion of the cheese ravioli's so she could at least have something to eat. She was so disappointed And I hope you will make things right so I can bring her to the restaurant And help restore our faith in my wife & I's favorite Italian place. | PARMESAN CRUSTED COD |
Dined at your Old Orchard restaurant Skokie, IL Receipt #60001 Had No reservation, restaurant was empty. Our waiter Frank was extremely nice. However our meals came to the table Cold, was sent back. | ENTREE NOT SPECIFIC - MAG |
I am trying to submit comments about a negative experience at your restaurant and you are limiting me to 600 characters. Email me
(1/20/23- Guest replied to request for more info: *Date and time of visit* *1/16/23 6:00pm* *Location visited : King of Prussia CHECK # Last four digits of debit/credit card if used* *CASH All food/drink items ordered: 10 family style +ala carte Details of visit:* *I will start by saying that our server did a fine job and was not the issue whatsoever. We have come to your restaurant for family style dinner party of 10 for the past eight years. This restaurant used to be very accomodating to large groups. This restaurant has ruined this experience by drastically reducing portions for family-style. We get it “food costs, inflation etc”. This experience was laughable. Our party of 10 had to beg for plates to simply receive enough food. 6 pieces of mozzarella for a party of 10? A huge bowl of spaghetti with ONE meatball for a party of 10?!? Reducing dessert to a tiny sampler? Our bill was well over $500 for family style, drinks, and some ala-carte items. Our server was great and not the issue at all. We used to love this place and will not be returning
again. Maggianos has ruined what made this restaurant special. I don’t know how to fix this situation- I am leaving feedback because we all left dissapointed after so many good memories. Regards*)-VC | FAMILY STYLE - MAG |
I am devastated that you got rid of the original mushroom ravioli. It was the main reason I visited your restaurant multiple times a month and would bring many people to also try it. Everyone I ever brought was as obsessed with the dish as I was. I haven’t been back since my last sad visit. Please change it back!!!!!! I’m begging you. | RAVIOLI NOT SPECIFIC - MAG |
Social Media Comment: I've been going here for years and it's gradually gone downhill with quality and now quantity. Source: Facebook | UNKNOWN MENU ITEM - MCLAS |
We dined in but then also got an entree to take home. We went to eat it today and there was a hard plastic piece inside of the pasta. I can send a picture if requested. | ENTREE NOT SPECIFIC - MAG |
I am anxious to speak with you about my meal at your restaurant. I wrote a review on your website and you ask me to reach out to you.
ADDITIONAL GUEST COMMENTS: 01/20/23- Guest replied: Date: 1/13/23 Time: 5:28 was the time we received our check
Server: Alyssa Party: 2 Not sure if this is the check # 7/70016 Food and drinks I had hot tea, husband ice tea
Meals I had Eggplant Parm with angel hair and he had Rigatoni Arrabbiata. Details: Our waitress couldn't have been any better, she was very efficient. Someone else delivered our meal. My pasta looked like it had oil on it because it had been made at 2pm and they didnt want it to stick together. There was not a drop of sauce on it and was not very hot. My eggplant did have sauce but it took real pressure to cut through them like they had been made so long ago just waiting to be served that there was no softness to the eggplant. I ate very little of the meal. My husbands meal came out with the pasta pink in color but not one drop of anything on it. Completely dry, not hot, and he said it tasted like they opened the box, didn't cook it much and served it. I wondered how they got it pink in color but was completely dry. When we started to eat I said to him this isn't good and he said just eat it so we can get out of here. Again another person came and picked up our plates. No questions why they were returning a plate of food that had hardly been touched. My husband did suffer though his meal. Also there was a man who I am assuming was a manager since he was dressed is pants and dress shirt little tail in his hair and not a waiter. He walked around with his eyes on the ground. He never looked at one customer again I will assume he didn't want to hear anything from anybody. I told the girl who cleaned up our plates that i was very uphappy and why with our meal. That went on deaf ears. Our waitress came and delivered our check. I again am assuming she had no idea what went one and the things I said to the girl cleaning up our plates. It was a very disappointing experience and meal. As I said before anytime we go we have been happy but this time it was terrible. We did get there early and probably was seated at 4:30ish or a little later so I don't know if that was the reason but it was bad.~MPC | EGGPLANT PARM - MAG |
I cancelled my reservation because you no longer carry veal parmigiana. | VEAL PARMESAN - MAG |
We dined here because it was my mother in law’s birthday. The servers were very friendly & accommodating. The issue is with the food, the meatball sandwich was cold, the chicken parmesan sandwich was one of the worst things I’ve ever been served at a restaurant, the chicken patty was burnt and there was no sauce or cheese in the sandwich. The kid’s pizzas were cold - cheese wasn’t melted. You have a serious issue with your kitchen staff / cooks not caring and sending out the sloppiest plates. I can not return to this location again, the food quality is not even on par with fast food. | CHICKEN PARM SANDWICH - MAG |
I placed an order with Uber Eats on January 6th and ordered Shrimp Scampi. When I received my order, it was cooked with a different type of pasta (spaghetti) and the whole dish was dry. I saw pictures of the dish made for other patrons and I did not receive what I ordered. | SHRIMP SCAMPI - MAG |
I’ll keep this short. I placed an order on 1-18-2023 through the DoorDash app. We have ordered through this app and at Maggiano’s in the past before but this recent inability of Maggiano’s to get an order correctly into their system is deplorable! To add to our annoyance, was this excuse of an inexperienced contact, if this person was even the manager? Basically blamed me for placing the order incorrectly and thought by making the customer jump through hoops instead would be the best laid plan. Even though it was Maggiano’s mistake to begin with. Last time ordering or visiting Maggiano’s . | ENTREE NOT SPECIFIC - MAG |
Letter on file. Received in Guest relations 1.18.23: "My husband and I enjoy Maggiano's because of the delicious food and professional and customer-friendly managers, including other staff, at the Maggiano's Little Italy in Garden City, New York. We dine in the restaurant and take out several times during the year. On our most recent visit of December 30, 2022, we sadly learned that your Marco's Meal will be removed permanently. Although not printed on your new menu, we are still able to order this wonderspecial. No longer offering the Marco's meal will deter us from dining in the restaurant as often as we do. | MARCOS MEAL FOR TWO - MAG |
Hello, I placed a Togo order for a specialty pasta. I picked my order up and got home to eat it it was so very dry and just not up to what I’ve usually had while dining in. I couldn’t even eat it. I just wanted the restaurant to be made aware of this issue. Thanks | RIGATONI - MAG |
Following up via Facebook request
(01/23/23 AGENT COMMENTS- Guest replied to request for more info: "How many times do I have to provide the same information? Already have submitted it 3x. Maybe if someone that was sincerely interested in my comments / experiences would pick up the phone and CALL me so I can provide the information that is apparently going into the corporate black hole. Sorry if I'm coming across negative but geez." -WH)
(01/24/23 AGENT COMMENTS- I called the guest and he said: "This is about Maggiano's in Philly. I used to go to this Maggiano's and the one at KOP and we'd spend $1000s with my clients (at Aramark, across the street, very convenient). Well, things started getting so salty, nobody wanted to go there, so many other Italian restaurants in town. I'd still go there with my wife: you have the most amazing Maggiano's Salad. But then, the last time was just disappointing: we had the Stuffed Mushrooms and didn't know it had spinach. We have kidney issues and can't eat spinach. The Fried Mozzarella was burnt. The lobster tails were rubbery. The cook got pissed, saying nothing's wrong with the lobsters.
I'm a chef, by the way, not for a restaurant, but for parties and events. The last 2 experiences were disappointing. I added my opinion on Facebook and someone contacted me, I replied again and again. If you don't have my information, then I don't know who was responding to me: in Messages, it came from their main page. Thank you for calling me. I wasn't out to get anything, I just wanted to share my opinion about Maggiano's. What used to be good, isn't any more. [guest talked for a while: lots of interesting stories about Italian restaurants in Philadelphia - he is Italian] No, I don't need to talk to anyone. I mean if the Director wants to talk to me, I have no problem talking to him. I'm a retired Vet, from the Air Force. If you come to Philly, beware: we have a lot of crime here and there's a liberal government that allows it to continue. [I made an offer to invite him back to Maggiano's]. Thank you. We will give them another shot." -WH) | MOZZARELLA MARINARA - MAG |
Compliments for the outstanding service! I asked about the new mushroom ravioli and I asked the server if there was a way we could try a sample. He stated not really but he would ask. After we ordered to our surprise, someone brought us a sample. It was divine. My new favorite!! We were so wowed that we were able to try it. Thank you!! (Server Eric) | MUSHROOM RAVIOLI |
After traveling 30 minutes to get to Maggiano's, we were only given 2 pieces of small bread - one being an end piece. This has never happened before so we wanted to make someone aware, as it was very disappointing. We purchased two rigatoni-D meals costing over $30.00. Thank you for your review of this matter. The method of ordering was actually in-restaurant for take out. No option provided for that option.
Kevin Denton | BREAD - MAG |
Order incomplete
AGENT COMMENT GUEST EMAILED- Guest emailed 01/22/23 in response to my request for more information: I did not receive bread or cookies with my order.
Guest Emailed 1/22/23 - Thank you. ~TD | LEMON COOKIES - MAG |
Horrible food the food is horrible and have changed since I’ve attended outing with my company functions the waiter was the best part of this visit but the food sucks I’ve tried this before and thought I give it a try again after leaving my dr visit but the food wasn’t worth it please get a new chef. | FETTUCCINE - MAG |
Magliano entree salad left out of bag. Called restaurant when I got home (50mins away) spoke with Abby who said it was left on the shelf and said she would let her manager know and I would receive either a credit or gift card through email. Called and spoke with manager on 1/13 said would check on it and should receive something in a day or two. Now 10 days later still without response. | SALAD - MAG |
Do they not use garlic anymore in the Vesuvio potatoes anymore? They used to be WONDERFUL! Thank you | CRISPY RED POTATOES - MAG |
I placed my order with a pick-up time of 4:45. I ended up arriving at 4:30 and I expected to wait.I was surprised to see that my order was already ready.Needless to say, I was concerned that our food would be cold and it was,some things were lukewarm.After spending over $100 on food, this was not what I was expecting. It was actually rather disappointing. I appreciate promptness, but the order was placed and a timeframe for pick-up was chosen for a reason. I just wanted to share my experience because I know how you value quality and customer service. Thank you for your time! | MASHED GARLIC POTATOES - MAG |
I ordered a parmesan crusted cod on 12 January and I didn't get the Aglio olio that should come with it. | PARMESAN CRUSTED COD |
I requested that avocado be added to my side salad, and had to pay extra, but there is no avocado in the salad. Check #980142 | AVOCADO SLICES - CH |
We received the meat from our order but it had no pasta with it as stated in the description. This was half of the meal and the main reason we ordered. We have no problem with small things missing but this was a major component. | PARMESAN CRUSTED COD |
It was very disappointing to receive the Chopped Salad for $15.50 to Go. We counted only 4 small tomatoes and just a sprinkle of blue cheese. The prosciutto was very undercooked and had an awful smell and taste to it. The salad seemed to be very old and wilted. The salad dressing containers were not even half full either. We could not believe that we paid $15.50 for this and then added a $3.10 tip for Carmen. It had one slice of avocado and this was for the Entre Chopped Salad. It was to go, so I did not even look inside the bag to inspect the salad. Very Very Disappointed with this Salad. | MAGGIANOS SAL - MAG |
I have had issues at this location for the last few months. Yesterday, after a LONG day, I placed an order for pick-up that included Chicken Marsala - when I get home, the spaghetti was not there. Also, once again the chopped salad was large, huge hunks of lettuce and the avocado was already browned. I took photos. So, this meal was a bust. Online Order number Order # 15629384746106880. | SPAGHETTI WITH MEAT SAUCE - MAG |
Very disappointed that you took the Chicken Manicotti off the menu. It was my favorite and I always order it. Bring it Back!!!!! | MANICOTTI - MAG |
I ordered and paid for calamari and an entree chopped salad with added salmon but did not receive the chopped salad, only the salmon and the calamari. Please refund my payment for the chopped salad ($15.50 plus tax).
ADDITIONAL GUEST COMMENTS 01/25/23 - GUEST REPLIED BACK WITH: Thank you for your response. I accept your offer. | CHOPPED SAL - MAG |
Hello- We visited for my birthday last night and ordered a pasta to go (lasanga) but upon going to cook it today, it is cheese ravioli. I had my heart set on the lasanga, long story short my mother used to make it for me on my birthday but has since passed. Is there anyway I can swing by and get the lasanga to go sometime soon? | LASAGNA - MAG |
Hands down best take out anywhere! Happy to see an alternative to Rigaton D. I ordered the Chicken Spinach one w/whole wheat penne. Disappointed that I couldn't find the light entrees on the takeout menu. The description said a spicy sauce, but omg! I was not able to eat my entree due to the amount of cayenne and spiciness in it and I do love spicy food. At the very least, please put a warning on your menu, the element of spice. We still love you guys but my meal was a complete disappointment. | RIGATONI ARRABBIATA - MAG |
I ordered the osso bucco for my entree and wanted you to know that it's the first time I've been disappointed at your restaurant. I recommend reworking the dish. The sauce turned the mashed potatoes and spinach to soup. The pork piece could be smaller and have the fat removed and a little more seasoning. I plan to return, but will not order it again. Thought you should know.
ADDITIONAL GUEST COMMENTS: 01/25/23- Guest replied: Thank you, I appreciate that. I wasn't asking for anything, just really
felt it required feedback.~MPC | PORK OSSO BUCCO |
Very dry, more spaghetti then the meat sauce. | SPAGHETTI - MAG |
Good food | ENTREE NOT SPECIFIC - MAG |
Salad is not fresh and lacking ingredients. We went again to give it a chance but salad and raviolis are no longer the good food you were giving
Salad is welded and lacking ingredients and raviolis were over cooked and lacking sauce | MAGGIANOS SAL - MAG |
Hello, I picked up my ordered today and upon opening it at home my 2 trays of chicken parm had no sauce. My large House salad I ordered with No blue cheese was covered in blue cheese and also had a produce sticker in it from an avocado it seems. I called multiple times in order to get some feedback or a solution but no one answered. I'm just kinda disappointed because I'm left with two trays of chicken with cheese and no sauce. These was a fairly large order so I'm not sure what to do because it somewhat ruined a birthday celebration dinner.
Guest Emailed 1/27/23 - I appreciate the feedback but I have to be honest with you. A 50 dollar
gift card when nearly half of my $350+ dollar order was ruined/wrong hardly seems reasonable to me.
Especially since I was then unable to contact anyone at the restaurant after that. I mean I'm not trying to be pushy, just fair because it essentially ruined our experience/ event..Especially the main course. I mean that barely covers the tip and when your order is that off.. Well its not even worthy of a tip tbh. I'm not asking for a full refund but that hardly meets a standard of making it right. ~TD
Continuation from 2876299 1/29/23 - Hello, This is my second time reaching out on Email and also multiple phone calls which were not answered. After placing a sizable to go order Sunday for a Birthday I found myself with two Trays of chicken Parm with no Sauce (so chicken and cheese...A whole House salad that was covered in blue cheese when I requested no blue cheese..I called multiple times after realizing the issue and there was no answer. I then reached out via email and still no response. I'm just really frustrated because I have not been reached out to in order to reconcile this issue. Or am I going to get any feedback? ~TD | CHICKEN PARMESAN - MAG |
Do you still have light options on your menu? I don’t see them on the online menus. Thank you. | ENTREE NOT SPECIFIC - MAG |
Our server Nickcole was fantastic, pleasant and friendly. Since I had a bag of already boxed up leftovers, I didn't think that I was missing anything. However, when I got home to refrigerate the items I realized I didn't have the 2 Classic add ons I ordered. The Spaghetti with meat sauce & meatball or the Mom's Lasagna. Is there a way I can pick those up the next time I come to Maggiano's? If you are wondering why there are no entrees on my receipt it is because my dining partner paid for those and I bought coffee and dessert and the 2 Classic add ons. | SPAGHETTI W/ MEATBALL - MAG |
I just brought family in & recommended our favorite meal, gnocchi. We order it with marinara or garlic aioli sauce. Our waiter said its no longer on the menu! He told the chef how upset we were, she had a batch just received in for a buffet which they sold to us. We had 5 orders. We were grateful! Your gnocchi is the reason I return & the best in town! (Phoenix & San Jose). If you won't offer it anymore could we request it before a visit? Gnocchi is my reason for going to Maggiano's. Please let corporate know its great & please keep it on the menu, maybe offer with other sauces. Thanks | GNOCCHI - MAG |
The waiter was awesome! Art is his name. Well, we love your lasagna and drove an hour to your restaurant just for it and was very disappointed. The size of it was smaller than usual and there was very little meat…sausage… just a lot of sauce and cheese. Made me feel sick by the time I got home. Just wanted to let you guys know. Still love your restaurant ?? (Server: Arturo H.) | LASAGNA - MAG |
I had a togo order at the airport where I ordered shrimp on my caesar salad and I never got it. I called to tell them because I boarded a plane and they heard me then hung up on me. They also don’t answer their phone. At all. They only picked up that once. Please help me to get a refund. I never saved the receipt but my card number ends in 6695 - Visa. | CAESAR SAL - MAG |
Yes I stated that I had a great experience other then the wedge coming out looking like a bowl of soup and where I was sitting was rather hard to enjoy my time. The patio door kept getting swung open and slammed by waiters and diners. But Jorge was a great server kind and knowledgeable. Thanks for getting back to me | WEDGE SALAD - MAG |
I am disappointed that my entree, Cobb Salad was missing the grilled chicken and crispy onions. (Server: Sarah Kozar) | CHICKEN COBB SALAD - MAG |
We ordered two spaghetti & meatballs to go. When reheating the next day, the spaghetti had a rancid taste and the pasta texture was off. Our 12 year old daughter ate half her meal and finally complained the taste was off. We threw away both entrees. Just to note, our food was refrigerated immediately at home. We have never experienced this the many times we’ve eaten here. Anthony, our server, was very accommodating. Very disappointing. We are asking for a refund at the very least. | SPAGHETTI W/ MEATBALL - MAG |
The quality of our meal was very lacking. The dishes were noticeably smaller than times in the past, missing ingredients. Our waiter was inattentive, never bringing bread or sauces requested. Looking over the final bill, I was charged an additional 10$ that was meant to come off as a coupon promo code they never processed. Very sad experience.
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/27/23 in email: We dined at Sunday, reservation under Kendall Concini 600pm. Annapolis MD location. I paid with giftcard: eGift Card Number:6197575278247820 PIN: 09966147And Remaining balance from eBOG #: 6191 9076 3039 8122 I was not given my itemized check after the I gave the ten$ off coupon code, I was just told they would process it. Member ID: 52454995 Coupon code 96. $10off $30 or more. Our bill total was 57.52, after the $50 was taken off $7 was remaining, I paid using the giftcard and a tip. But realized I was never given my $10off, but the waiter never came back. Also, the meal issues. ~ LS | SAUCE - MAG |
Guest Left Voicemail: " Good afternoon. My name is Rene Ralph and I am calling regarding an experience I've had at Maggiano's in Willow Bend. I purchased my dinner there last evening and found of course piece of black hair and my food which was just just ridiculous and growth beyond measure. I sent an email request regarding this one I found it because I tried calling the establishment and realize that it was a little after the the close time. I tried to call today spoke with the manager named Jeff with very obnoxious and you know they after spending $35 at this place to find here in my food and not even be treated with respect over the phone this is. ..." just ridiculous I will never ever purchase anything from Maggiano's again I just want my money refunded. Thank you,
Agent Comment 1/23/22 Guest Comment: Eating meal around 9:00 came across a course black hair in my food and it made me sick to my stomach. Called and was on hold for ever. Called back and I was irate spoke to a gentleman and ask for information about corporate. He told me I would have to look up the information my self. Ask to speak to a manager got Jeff start giving me excuses first off about phone issues. Said there was not way you could have spoke to anyone since we are having phone issues .I started raising my voice and he started raising his and asked me to lower my voice. I told Jeff that I would just contact corporate to voice my complaint and he hung up. Agent Comment: Apologized to guest and told her I would process the refund today and offered her EBOG and she accepted. Told guest that the DO would be in contact with her or I could send the information to the DO as and FYI. Guest stated since I was refunding card it would not be necessary for the DO to contact her. I will try Maggiano's again but not that store. ~TD
Guest Emailed 1/23/22 - Thank you! | RIGATONI D - MAG |
I dined it but I ordered a cbb salad with grilled chicken to go for my mother around 10pm. It wasn't realized until the next day when it was about to be eaten that there was no chicken on the salad at all. I wanted to request a refund for the salad or a grilled chicken Cobb to replace that one.
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/27/23 in email: Hello, Thank you for getting back to me and resolving my issue. The best email address for me is ***~ LS | CHICKEN COBB SALAD - MAG |
Hi - Just wanted to let you know that we ordered a family meal for takeout today. When we got home, we noticed that the bread that accompanies the meal was rock hard and inedible. The rest of the meal was fine. I really look froward to the bread, so finding it this was way was pretty disappointing. | BREAD - MAG |
The food was delicious. Our server Divontae was extraordinary. He was very knowledgeable regarding the food menu. He helped pick the best dinner package for our group. Everyone at the table enjoyed his attentiveness and service. | CHICKEN MARSALA - MAG |
What time does dinner start so i can get linguine Di mare thank you I’m going to be down there tomorrow afternoon | LINGUINE DI MARE - MAG |
We were missing items from our order, the drinks and the bread was stale. Hard as a rock and no utensils were provided even though we requested utensils. There was no butter for the bread like usual. It was not packed with care. We need a refund for the missing drinks.
ADDITIONAL GUEST COMMENTS: 01/27/23- Guest replied: Yes I accept this offer.~MPC | COFFEE TEA SOFT DRINKS - MAG |
I was never given my "to go" pasta which I purchased with my meal. How are you going to correct that? Thank you.
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/28/23 in email: I'm sorry but I do not have that information for you. The reservation for the evening was under my name, but I did not pay the bill, so I do not have a copy of the receipt or the check #, etc. I can give you the name of the person who DID pay, if you are able to look up the information you need that way.Please let me know how I can get the carry-out pasta I was supposed to receive (and paid for already.....).~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/28/23 in email: Thank you for handling this.~ LS | PASTA SIDE - MAG |
Quick question- do you have minestrone soup? | SOUP OTHER - MAG |
Everything was great! Ordering togo is a pain because the food is almost always cold/old, but this time, it was fresh and hot. Thank you! | SPAGHETTI MARINARA - MAG |
I'm Steph, I received my order late of 59 mins that resulting to became cold/poor quality of food. The order was placed through Maggiano's website on January 24, 2023. 8:16 AM EST. External Order Reference: 15737564237250560. I already contacted Doodrdash and I need a direct full refund from you since they didn't collect my payment information. They advised me that they will reimburse your business so that the refund will be forwarded to my original payment method. You can reach me at stephaniegetejanc2@gmail.com or (561)-400-6914. Thank you for your help. | OTHER MENU - MAG |
We ordered the family meal. Everything was amazing except we didn’t get our dessert in our carry out. | LEMON COOKIES - MAG |
We had a very bad experience with this restaurant. We were greeted with a unfriendly hostesses. Then our Waitress Payton also was uneducated with the menu.I wanted the Rigatoni arrabbiatta but with a whole wheat pasta.She told me this location doesn't have it.I told her I come to this location all of the time and order it with whole wheat pasta.I told her it's in the menu.I am diabetic and can't have white flour pasta or gluten free pasta.I ask to speak to the manager he told me they were out.I don't appreciate being lied to about this.Very poor service overall!
AGENT COMMENTS 1.29.23 Guest only paid for liquor on check, not sending compensation. -CR
ADDITIONAL GUEST COMMENTS 1.30.23 Replied to apology letter, "After that bad experience I will not be going back as well as the other 5 people in the group. -CR | RIGATONI ARRABBIATA - MAG |
Food was poor.
(01/28/23 AGENT COMMENTS- Guest replied to request for more info: "Wendy, When you spend 70 dollars for dinner you don't expect your steak dinner to look like this. The spaghetti and the spaghetti and meatballs and the salad were all fine. But the steak had no flavor and tuff and the vegetable from sitting in inch of water? I'm not sure what it was and we live 35 minutes away so was not going to take it back. Just took one bite and thru it out. Bill" -WH)
(01/29/23 AGENT COMMENTS- Guest replied to request for more info when the check he provided showed no menu items: (attachment of a steak with asparagus) "It was the filet with asparagus and broccoli, two side salads, one spaghetti and one spaghetti with meat balls." -WH)
(02/06/23 AGENT COMMENTS- Guest emailed: "Got a nice call from the Manager and he was going to email a gift card and that was over a week ago and have not received it." - I see that it was sent to the correct email address on 02/02; I am re-sending it. -WH)
(02/06/23 AGENT COMMENTS- Guest replied to the eBOG that we re-sent: "Did you send a digital gift card for CHili’s?" - I have defunded that Chili's eBOG and ordered a replacement Maggiano's eBOG from the Ops case. -WH)
(02/07/23 - Guest emailed: "Thank You" -WH) | FILET MIGNON - MAG |
Social Media Comment: Complaint: Please see the pictures. The food tasted unfresh and white taking home we found a piece of hair and disposed the remaining food. // We were there for a corporate meeting and your sofas are wripped and it's embarrassing to bring guests // On top you have food hygiene issues // I would really like someone from guest relations to call us and refund our money // I didn't want to post on social media until I inform your company privately Source: Facebook
ADDITIONAL GUEST COMMENTS: 01/26/23- Guest replied: Thanks for the email but we prefer the refund back. Your gift card will
not really solve the problem as I need to take my corporate out again~MPC
ADDITIONAL GUEST COMMENTS: 01/26/23- Guest replied: Hello, We will take the gift card instead and if you can make it for $120
considering the c Inconvenience~MPC
ADDITIONAL GUEST COMMENTS: 01/27/23- Guest replied: Thanks but we promised our guests gift card to make up for the experience. I would appreciate if we can get gift card for USD 60 so they can visit your location somewhere else~MPC | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
Hello, I just wanted to mention that the quality of the chicken in the chicken Parmesan wasn’t very good. Everything else was fine, including the Caesar salad and the chicken fettuccine Alfredo. However, the meat in the chicken, Parm was quite crunchy, and not tender whatsoever. Obviously, we’re spending a decent amount on the meal, so I just wanted to mention this about the one entrée in particular. We do enjoy coming here, but we’re a bit surprised by this particular meal which was very hard to stomach. | CHICKEN PARMESAN - MAG |
I had a to go at Dallas Airport and my whole order was wrong - no shrimp (I ordered), no bread, no utensils and my food was cold. I called multiple times and after the 7th time, the guy answered and hung up in my face after I told him what happened. They still don’t pick up. | CAJUN PASTA - CH |
What happened to the delicious mushroom ravioli alforno? Why is it now with a Marsala sauce? Please bring back the old recipe!! | MUSHROOM RAVIOLI |
We had a very negative experience our food was substandard please call us Togo Specialist : Kara
ADDITIONAL GUEST COMMENTS 1/31/23 Guest called back: "The togo lady was nice, but she didn't follow-up on the order. She said what was on it and I asked for no cheese on the Ziti. I asked for enough bread for 3 entrees. She said she would give us more that enough bread. I gave her a ten dollar tip as well. She handed us two bags and we get back to the hotel. There was one loaf of bread. She didn't give us the extra bread. The baked ziti was smothered in cheese. There was so much that the dish was actually cold. It was a disaster. I called them up in ten minutes and let them know. They should have offered more than just a 30 dollar gift card." -SW | BAKED ZITI AND SAUSAGE - MAG |
Dear customer service I have been to many Maggiano’s restaurants in Michigan , I was on a business trip and it happened my hotel was across the street from your location. I ordered meatballs and wedge salad. The meatball were awful and over cooked.the wait staff didn’t know anything about happy hour menus as we asked! And I wanted to order whole wheat pasta and I was informed that location does not have whole-wheat. Whole-wheat was listened as a choice on the menu. I’m very disappointed with the service and the food I was provided. (Server Payton) | MEATBALL - MAG |
In my order, it was missing the side of the salad. I called to inform your staff, who let me wait and asked for my data 3 times, and they told me that this issue was not with them, if I wanted to get a refund, I should call the company that delivered it. I asked them if that was really what they were asking me to go into a lot of time-consuming for 3 dollar salad. They confirmed, without excusing themselves for the trouble they caused. I hope this message might spotlight the problems you have with your staff and maybe motivate your company to have better customer service on your deliveries. | SALAD - MAG |
Don't know my check number. I wrote a review and you responded and asked me to write it here: Just had lunch there today. I ordered the chopped salad, which I have always loved. It came out as a big bowl of lettuce, not chopped, cherry tomatoes instead of the usual sliced tomatoes, and some pieces of avocados and blue cheese. What happened to your chopped salad???? It's ruined. We also had chicken piccata, which was okay but not great. Something has changed at Maggianos. GREAT SERVICE though as usual. | CHOPPED SAL - MAG |
We ordered for delivery and got 3 main dishes and a mozzarella appetizer. 2 of the 4 were empty NO cheese and the outer of them were all burnt!! The chicken parm is burnt and the baked can and shrimp,,,no crab and half the shrimp were crunchy!! This was our anniversary dinner so thank you for such POOR food that was $85 | MOZZARELLA MARINARA APP - MCLAS |
We used to frequent Maggianos monthly but haven't in over a year. We were resolved to start that back. I was disappointed to notice smaller portions, cheaper quality (egg plant parmesan wasn’t same style/quality) etc. I guess inflation is hitting everyone. Server was ok but felt like a car salesman trying to up sale everything! Just can’t spend our hard earned money for less, wish it weren’t so! Maggiano’s used to be the one we could count on for quality :( | ENTREE NOT SPECIFIC - MAG |
Extremely disappointed! Two of my family's beloved menu items are gone. One of the big reasons we went to Maggiano's was for the gnocchi. Now it's no longer an option. We also loved the chocolate Zucotto cake balls and ordered multiples of them to take home after every visit. They're apparently off the menu too. Not sure we have a reason to return with our favorite menu items disappearing. | GNOCCHI - MAG |
There were bugs in the lettuce. I bought the double ceasar salad with shrimp for my family and there were tiny little brown bugs in it. The lettuce had some brown which, i can deal with that, but i was picking out some of the brown and these little tiny bugs started crawling around my island. Needless to say, my 40 dollar salad went in the trash. | CAESAR SAL - MAG |
Maggiano's Customer Service: More than half of our order was not delivered, we were missing all of the side salads and a few of the double portions. Also the one appetizers we ordered was not the correct item. I tried to call the store twice, both times I wanted on hold so long the phone system ended our call. This is really disappointing because last time we ordered everything was done perfectly. I would like a full refund as this was disappointingly unacceptable service and ruined our team's monthly lunch. | CAESAR SAL - MAG |
Pasta was not added to an ordered cod | PARMESAN CRUSTED COD |
Food was great | UNKNOWN CHILIS MENU ITEM - CH |
I ordered doordash thinking it was you but there is a restaurant using your name on doordash. I already filled a complaint with doordash but wanted to let you know. | OTHER MENU - MAG |
I was sadly disappointed with my carry out order. I placed 3 to go orders over the phone and was rushed through them by the young man who took the orders. We were missing the bread from two of our orders which led to one of us being extremely upset as she looks forward to the bread from Maggiano’s . Also out of the 3 desserts the Tiramisu was a teeny tiny sad looking slice which further disappointed one of us.
ADDITIONAL GUEST COMMENTS 02/02/23 - GUEST REPLIED BACK WITH: Unfortunately I do not have the bag that had the payment receipt stapled to it, I have attached the order receipt though.
We had paid using gift cards that the company gave us for Christmas. I’ve also attached the picture of the random salad crouton that was in our butter cake dessert box which made quite a conversation topic over dinner. Hope this helps your team. | BREAD - MAG |
Good Morning, I ordered the Fettuccine Alfredo with Chicken & gluten free pasta as a take home meal. I've heard some Alfredo sauces have flour in it. Does yours? Or is the pasta the only part of the original meal that contains wheat/gluten? Thank you!! | GLUTEN-FREE PASTA - MAG |
I’ve been to Maggiano’s a number of years ago. Do you still replenish a dish if we finish it at no charge ? | OTHER MENU - MAG |
Justin & I got married last weekend on January 21! We love all the food! Hope to visit sometime ??
AGENT COMMENTS - Guest emailed: 1/31/23- Thank you! Is there any swag or anything y’all could send to celebrate? If not that’s ok! ~TD | ENTREE NOT SPECIFIC - MAG |
Dissatisfied. Bombakina was cold . Seafood was fishy ! Dined here 4 mths ago it was amazing . What happened ??? Then it was infested with little kids. You guys need to sit them privately if there was bday parties . Very loud .
AGENT COMMENT GUEST EMAILED- Guest emailed 02/04/23 in response to my request for more information:
Thank you for reaching out and trying to make it right. I will try again and I hope that my experience will be better Card ending 2079 January 28 Charged around 2 pm maybe Amount $111 even~TD | BOMBALINA - MAG |
Hi, we placed a delivery order on Maggianos.com. The food was good, however, we did not receive any dressing with our caesar side salads that we ordered. We are looking to get those salads removed from our bill. Thank you.
(02/01/23 AGENT COMMENTS- Guest replied to our offer of an eBOG in lieu of a cc refund: "Hi Wendy, thank you for the offer. Unfortunately, we do not live near a Maggiano's and we were only in Naperville for travel, so we'd prefer the credit card refund please." -WH) | CAESAR SAL - MAG |
it was unpleasant visit food was not cooked right test was not there, and plate was hot, but food was not in right temp we have had batter experience in past!
AGENT COMMENT GUEST EMAILED- Guest emailed 02/07/23 in response to my request for more information: Hello Natasha Thank you for your response But there is no need for information that you are asking for , we are not trying to find Who was right or wrong , server was ok only food was not meeting the right temperature And chicken was not cooked When we ask to fix the issue They put same food on the grills And coursed cross contamination , the birthday Of my my wife was ….. We are not one day customer We need great service all the time ~TD | CHICKEN PARMESAN - MAG |
Missing condiments and bread | CONDIMENTS - CH |
Very bad experience regarding the food. We got the canneloni florentine and it wasn’t tasty at all, mushrooms were over cooked, too much sauce in the plate which wasn’t very looking good on the plate. And I think we didn’t have the chance to get it corrected because of the time we went there, it was late and we could feel it would be a bother to ask to remake it as everybody was cleaning everything and was ready to go home, it’s just very disappointing comparing to others time we went there and had no issue, thank you No issue with the service. Our server was very nice (Server Sarah) | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
The food was TERRIBLE. I ordered chicken parm with spaghetti at my request I wanted mozzarella cheese instead of provolone. When the dish came out it lacked tomatoe sauce ,the chicken parm appeared to me as if a squirt of cheese whiz was applied to 2 very flat dry tasteless frozen chicken patties. I was very disappointed and surprised dining at Maggianos was my family's favorite place to eat before the pandemic.Before arriving to the restaurant I planned to get a take out meal that once was free. However after tasting the tasteless food I decided that I wasn't going to waste another $5. | CHICKEN PARMESAN - MAG |
Hello, The food I ordered was not edible. My meat was still raw and the noodles were uncooked. I am hoping you can help me with this issue. | UNKNOWN CHILIS MENU ITEM - CH |
I dined in and took my food to go. I left my receipt at the restaurant by accident. I found a blue rubber item in my Alfredo which could have been hazardous to me as I am a pregnant woman. This is very disappointing
ADDITIONAL GUEST COMMENTS: 02/06/23- Guest replied: Good afternoon, I was not able to receive my refund per the Manager at Maggiano's Cumberland location, Nicole. Also, I was not able to receive the eBOG either. Please advise. Thank you,~MPC | FETTUCCINE ALFREDO - MAG |
Will the regular bruschetta ever be back? What about the spinach dip? Are you all changing menu seasonally or are those items gone forever? | BALSAMIC TOMATO BRUSCHETTA |
There were no chicken in the tray of chicken fettuccine Alfredo. | FETTUCCINE ALFREDO - MAG |
We got sick from eating the food. We ordered chicken Alfredo and chicken parm. | CHICKEN PARMESAN - MAG |
Complaint: Just left here...Food was TERRIBLE...They have fallen off completely!!!! So bad we left our leftovers and did not want $5.00 pasta to take home ...We're still hungry AGENT COMMENTS - Guest emailed: I sent the information that was requested. The food was terrible. Parts of my noodles were crunchy (not al dente) still hard. I'm not sure if you guys use prepackaged chicken, but that's what it looked and taste like. The chicken was almost slimy and it was in weird pieces. My husband had the LOBSTER scampi...and the LOBSTER was totally prepackage double cooked lobster. It was gummy/rubbery in texture and it was super fishy. I spoke to a coworker and she says she stopped going to this location for the same reasons. The food is pretty bad. Hanna (She was GREAT) 24 Peach Bellini with a Swirl1 Fettucine Alfredo with Chicken and Spinach1 Lobster Scampi | CLASSIC PASTA - MAG |