message
stringlengths 9
5.49k
| label
stringclasses 118
values |
|---|---|
While dining in, I ordered 3 take home pasta fettuccine alfredo meals, specifically with no chicken. When I got home I noticed that all 3 were made with chicken. Which typically would not be a problem except one of them was for my vegetarian mother who cannot eat chicken nor pasta that touches chicken. If possible I would like a refund or a chance to get a plain fettuccine alfredo meal. Thanks.
2/20/23 ADDITIONAL GUEST COMMENTS: Guest replied to request for more info "Hi there, Thanks for getting back to me. My boyfriend and I had dinner at Maggiano’s Cherry Hill on Valentine’s day, 2/14/23 at around 4pm. We used some gift cards and paid the remaining balance on a card ending in 7108. We did not save the receipt so I cannot provide a check #.")~KR (Server James) | FETTUCCINE ALFREDO - MAG |
Requested only one thing. Extra aglui sauce especially w double order. None received. I would still like to receive | SAUCE - MAG |
I placed an order tonight at 6:18 for a pick up dessert order. I ordered a butter cake and cream Brulé sampler. Something was very off with the cake. It tasted like a stale taste. Freezer burn maybe? I do not want to be a complainer but we love dining with you and picking up dessert. Are we able to get a restaurant credit for the cake so we can come back again when dining in and getting a cake that taste like it normally does.
(2/22/23- AGENT COMMENTS: Resent eBOG to guest per their request.)-VC | GIGIS BUTTER CAKE - MAG |
While I appreciate the timeliness in which my order was prepared and handed to me, it unfortunately was nowhere close the standards in which I expect from Maggiano’s. My noodles were hard and undercooked as well as the shrimp. I was not able to consume the meal and half of my money went down the drain. I really hope to get in contact with someone to rectify the matter. I called but I understand that tonight is a busy night, so please get back to me soon. Thank you all for your service!
AGENT COMMENTS- 02/21/23 Guest replied to request for more info: Per my last submission, I received communication from you and it was stated that I would receive an ‘eBOG’ dining certificate to Maggiano’s, however I instead received a Chili’s dining certificate. I am sure this was a mistake, as I have not and do not dine at Chili’s. May I please receive the correct certificate? I am not sure where the confusion or miscommunication came about. Thank you! | PASTA ALL - MAG |
Visited Maggianos for a Valentine’s day date. The service was okay, the food was disgusting. My husbands meal as well as mine did not taste good at all. We didn’t want to complain at that moment but I had to visit this site to express concerns regarding the food. It was truly unacceptable. (Server: Dominic Meyer) | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
I got home after picking up my order and one of my entrees was missing. The second order of chicken Alfredo. I’d just like to be refunded. Thanks so much! <3 | FETTUCCINE ALFREDO - MAG |
I ordered the dinner for two and didn’t get one of the two pastas | PASTA ALL - MAG |
The mushroom ravioli order looked like a half order, or an appetizer. $21 for that?? Put that next to the large well-filled dish of the Rigatoni-D, and it was clearly not a normal size entree. Also, the Caesar salad was a bowl of lettuce with nothing else. Not even dressing. Not pleased. This was a Grubhub order not DoorDash; you don’t give me that option on this. | MUSHROOM RAVIOLI |
I ordered take out and when I got home I noticed that I was missing the Tiramisu. My order # 16228614839631872. My pick up time was 5:15. I called but was on hold for along time and no one helped me. I have been a customer since Maggiano's opened and was disappointed not to eat Tiramisu on Valentines day, especially that it is my wife's favorite dessert. | TIRAMISU - MAG |
I ordered 2 meals Chicken Marsala and Chicken Francese. Chicken Marsala was excellent. The other was awful. It was over cooked, dry, and the asparagus and potatoes were mushy and soggy. They should have been i. A separate container from the chicken. I order often and I was very very disappointed | CHICKEN FRANCESE - MAG |
I was so disappointed in our food. The appetizer was incorrect. The stuffed mushrooms were burnt and we added shrimp and chicken to our baked ziti but the shrimp was fried and it was supposed to be sautéed.
02.20.23 ADDITIONAL GUEST COMMENTS:"I’m sorry I can’t find the receipt, but I did put the receipt number on my original complaint. I made the order via phone. The card used last 4 digits of the Master Card used were 4630. The purchase made at the pick up counter amount was $73.94.Card name was Darrius Weithers."-LG | STUFFED MUSHROOMS - MAG |
I ordered a Valentines bundle and an order of Mozzarella sticks. Unfortunately, the mozzarella sticks were not in either of my bags. I called the store, but I was on hold and then finally after calling back a manager called and told me he could refund me the price. | MOZZARELLA MARINARA - MAG |
Just a comment your bundles in and even the valentine bundle or any special that you have including the lunch specials are not very vegetarian friendly not many options to choose from and you cannot sub out anything on those bundles and they’re all meat. California has a high concentration of vegetarian so maybe you might consider some options on the bundles for vegetarian. Have to order everything a La crate not really fair. | OTHER MENU - MAG |
Hello; I dined at your location in Springfield Town Center on Sunday Feb 12 and I picked 2 TOGo dinners from the $6 menu. One was very good (Ravioli). The second one (Chicken Alfredo), is very salty. I brought it to have for lunch at my office today but I could not have a second bite... very very salty and it went to trash. Not sure if you received similar feedback about this item. Please let me know how to proceed. | FETTUCCINE ALFREDO - MAG |
I doubt I return to Maggianos anytime soon. Six of us were in your Southpoint location last night for a Valentine’s outing and were so disappointed.
ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to request for additional info, "As I said in my previous email, we had an early reservation so that we could have a nice dinner before the restaurant getting so busy. Please
know that our server was as professional and sincere as any we have ever had. She tried to keep us comfortable and was very attentive. We received our salads, breads and drinks in a very reasonable time. When
done with the salads, she brought us more bread and said that our food should be out soon. That would have been at approximately 6:15. I think our first entree arrived between 7 and 7:30 and the salmon was luke
warm and tough, the eggplant parm was served in two rows on the platter. One row was nearly burned and crunchy and the second row was just cooked. The lasagna was cool. Since I am allergic to shellfish, I could not eat
the shrimp scampi so I won't comment on it. We were given more servings of the dishes we ordered but no one wanted to bring any of it home due to the taste. The deserts were great! As I said previously, I have eaten there before, individually, with a large group ordering individually and also family style with a large group and the food was great and the service good. I am so sorry to complain but with it being Valentines and the 3 couples gathering for a nice evening, I can say that we were all very disappointed. Especially with each retired couple spending at least $100." -CR | SALMON - MAG |
I would like to be contacted back via email. I had a bad experience at the restaurant. Food made us Ill. The mozzarella sticks were burnt and dry and had no flavor. Impossible to eat. Alfredo pasta with chicken was drenched in sauce, and there was no chicken, which we paid extra for! The dish was salty, tasted odd. The other pasta dish we had ordered, the cannelloni FLORENTINE, was awful! It was cold and the taste was not fresh. It was like it was microwaved from being prepared days before. We felt sick after and puked. We did not enjoy our meal nor the experience we had. I want a refund.
ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to BOG offer, "My email is ......" -CR
ADDITIONAL GUEST COMMENTS 3.26.23 Guest replied to BOG, "I never got this be our guest card. The balance is saying $0, I am unable to use the promise be our guest card." -CR
ADDITIONAL GUEST COMMENTS 3.26.23 Guest replied to BOG, "Hi, Courtney, thank you for replying to my email! On the website, when I check balance for the two cards I was sent, this is what it says ‘Invalid number or account closed’ Is this correct? I do not want to go to restaurant and not be able to redeem invalid cards out of embarrassment. Thank you." | FETTUCCINE ALFREDO - MAG |
I picked up my togo order on my way from Long Beach back home to San Marcos. Love the food and thought it would be a nice touch for the family for valentines. Getting home and setting it later in the evening i was missing an order of meatballs (as i ordered a double portion) and only had 3 chicken piccata servings (was supposed to have more and these three were cut if half). Also both salads had some very bad lettuce (brown in color). Must say not what was expected as we have had ordered many times before. | MEATBALLS - MAG |
So disappointed the chicken/spinach manicotti been replaced with the anemic cannelloni. Not nearly as good! And what Italian restaurant doesn’t have cannolis! I left receipt so I don’t have check#. But our waiter was James. We finished about 6:30. | MANICOTTI - MAG |
First, compliments on our server, Kristi. She was great, very efficient and personable. However, the Caesar salad was below par. The lettuce wasn't fresh, it tasted as though it was a couple of days old. The parmesan was overloaded. We couldn't finish it because the cheese was piled on too heavily. Just informing. Thanks. | CAESAR SAL - MAG |
We ordered 2 spaghetti and meatballs dinners but the order was packaged without meatballs. I'm not one to complain but Maggiano's meatballs are the only reason we enjoy the spaghetti. Would it be possible to get a coupon for two more? | MEATBALLS - MAG |
Social Media Comment: Maggiano's - thoughts…? Source: Facebook
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/16/23 in email:The last 4 digits of the credit card used were 2648.~ LS | BAKED ZITI - MCLAS |
This afternoon we met old friends at your restaurant. In the past, we have always had very good service and delicious food at your restaurant. Today that was not the case. The shrimp scampi was not good. I could not even eat it. I sent my iced tea back twice and still could not drink it. It was very weak and no flavor. The service was mediocre. We were extremely disappointed. My bill was over $129. Very dissatisfied with our lunch today. Thought you should be aware. Server: amanda | SHRIMP SCAMPI - MAG |
We were very dissapointed to see you removed the spinach dip from your menu. It was the best we had ever had and kept us coming back. It's a drive for us as we live quite a ways from the restaurant, not sure we will be back. | SPINACH & ARTICHOKE AL FORNO - MAG |
I come to maggianos just for your chicken manicotti. The dish that replaced it just does not live up. I would really like to see it come back or at least put the Alfredo sauce back on top of it. | MANICOTTI - MAG |
One positive and one negative. Positive. Greg is the usual server we ask for. He is excellent. He knows our order and provides great service and is very personable.
Negative. VERY DISAPPOINTED that the Chicken Manicotti was taken off the menu. Tried the Canneloni Florentine was not happy with it. BRING BACK the Chicken Manicotti. | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
LARGE increase of food prices! Your price of food has increased over 50% and some over 60%. How do U justify such a LARGE increase in price? I ordered Fettuccine Alfredo w/chicken - Double. Used to cost $13.99 with the chicken. NOW chicken is additional and U charge $22.50 > more than 60% increase. A double portion was $5 more. NOW it's $8 > more than 60% increase. i know prices are up but not as much as you - Chick-Fil-A increased prices 15.6% last year. The cost of chicken & eggs has skyrocketed in the grocery stores. But how do U justify a 50% and more price increase in your prices? | FETTUCCINE ALFREDO - MAG |
Social Media Comment: We ordered the dinner for 2 for delivery and the restaurant forgot our fettuccine alfredo. We ordered from the 2089 Big Beaver, Troy, MI location. It was Valentine's night so I did not let the restaurant know what happened because they were very busy. Source: Facebook
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/16/23 in email: Thank you for the quick reply and I appreciate the offer for the gift certificate. Thank you again. ***gmail.com~ LS | FETTUCCINE ALFREDO - MAG |
I catered an order at Maggianos South Coast for our Valentines Banquet. When the food was delivered it was room temperature and part of the order wasn’t even there, the Raviolis, my son had to drive back to the restaurant and pick them up. The food was dried out, hardly any sauce on Spaghetti and meatballs, the chicken was terrible, so dry. Yuck I was very disappointed and frankly extremely Embarrassed. I’ll be truthful with you I do think I should be compensated for this order.
(ADDITONAL GUEST COMMENTS - GUEST RESPONDED TO NEED INFO 2/20/23: Thank you for getting back to me regarding my complaint. I didn’t get back to you right away because I’m in Florida on a business meeting.I’m thankful that you are showing interest and concern regarding the fumbled banquet order. As I said, it was embarrassing as a host to have served such poor food especially since our expectations were high. This is not the first time we've used Maggiano’s to cater our banquet. Not only was the food bad, but part of the order missing, which caused delay in serving. I appreciate your apologies and I truly feel if you are sincere you should compensate me.Here is a copy of our order - NC) | SPAGHETTI W/ MEATBALL - MAG |
I wanted to check if the lasagna was pasteurized or not pasteurized ricotta cheese? | LASAGNA - MAG |
I went in person to do the carryout order. What a disappointment!!! The worst calamari fritte I have ever had anywhere. I believe that it even had pieces of shrimp shells covered with batter (I have a picture). The calamari were the size of a dime and sooo many crumbs. The kid macaroni and cheese were soo dry, my grandson had few bites and couldn't eat it. The best part of the order was the bread, that I love, and the chocolate cake. My bill was $ 36.00, and it really was not worth it. It really was not the birthday meal that I was looking forward to having.
ADDITIONAL GUEST COMMENTS2/18/23 Guest e-mailed in response to ebog: Thank you Sean for your response. This proves that my favorite italian restaurant in Saint Louis, cares for their customers. Excellent customer service!!! I appreciate the gift certificate, and I will definitely forget that dinner and I'll celebrate my birthday again with my grandson !!!! -SW | CALAMARI - MAG |
Why don't you bring back Nonna's Pound Cake!!!!??? That was delicious!!! Miss it!!!! | OTHER MENU - MAG |
My pick-up order for "That's Amore Carryout Meal for Two" was missing the two Italian Meatballs, and there was no salad dressing included, either pre-applied to the salad nor in a separate container. While the lack of dressing was only a mild inconvenience since we had some here, we really missed not receiving the meatballs. My order was placed and picked up well before the dinner rush, so not really sure why this was overlooked. Perhaps a little better QA/QC is needed? But on the positive side, the Chicken Francese and side Marinara sauce were especially good! | MEATBALLS - MAG |
So aggravating I ordered the Maggiano’s large salad I also added chicken. I also signed up for the Maggianos Club. When I got there, the manager was very friendly and got my order out right away. I paid for it online so I walked out happily. When I got home, I saw the size of the salad to be something for one paid almost $23 for the salad which I thought I would have for two days. The salad was so small and the chicken was barely there. I feel so cheated as before. I never had a problem ordering this. I’m very upset and I’d like you to do something about it. | MAGGIANOS SAL - MAG |
I picked up a family meal for four. It is higher in price over the last few years…but what hasn’t. My concern is that the quality/quantity has gotten poorer. I got 5 chicken parmesan patties which makes little sense split by 4 people and they are so small that it wouldnt fill an adult. All 5 fit in the same small container as what you give for a side salad. In fact, I got a larger salad box. You are better off buying 2 double portion chicken parmesans and getting 8 patties for less money. For $70, this family is hardly worth it and as such I will not be doing it again. | CHICKEN PARMESAN - MAG |
Hello! My husband and I would really like for Maggianos to bring back your cannoli cake, even if it is just for a limited time. We celebrated an anniversary there years ago and the dessert we chose was the cannoli cake. Since then, you have not had the cannoli cake on your menu and we miss it all the time. Please bring back your cannoli cake, even if it is just for a limited time! | DESSERT GENERAL - MAG |
Hi. I love your food and order it often. The Italian dressing for salad was my favorite. However, for several months, the dressing has been different. It doesn’t seem like Italian dressing at all and I don’t like the taste of it at all. I’m just wondering why you changed the dressing. Sincerely, | ITALIAN TOSSED SALAD - MAG |
Twice in 2 weeks we call for take out at the Tampa west shore location. "We can't do spaghetti w/ meat sauce, we're out." Second attempt, no spaghetti, again, so we made a second choice, as a backup suspecting a systemic issue. "Sorry no lasagna either." Who runs out of pasta dishes consistently by 3pm? This location. Great food, but starting to look for other options that can actually have food for purchase since they don't/can't/won't. | SPAGHETTI AND MEATBALL - MCLAS |
We are EXTREMELY disappointed that you got rid of the Gnocchi’s! That is the only reason we come to Maggionos - so you have officially lost our business unless you bring them back. Why did you get rid of them? I would really like to know cuz it doesn’t make sense to me. | GNOCCHI - MAG |
We stopped to buy a Chopped Salad, and an order of Mushroom Ravioli which have always been very good, until this visit. The salad was not 'chopped' but rather had large 'chunks' of lettuce that we had to cut up. The Ravioli was different than before: bread crumbs on the top, and 'extra mushrooms' mixed in with the white sauce. We had to pick out most of them. Is this approach with the salad, ravioli, and the sauce something new, has the food changed, etc.? If this is the new standard, we will not order it again. Please let me know, Kevin Parker
03.25.23 I have been checking my emails but never noticed the arrival of an 'eBOG' from you re: our negative experience at Maggianos.
Did I perhaps miss something since your original email, below? Please let me know if I have missed anything related to the above. | MUSHROOM RAVIOLI |
Complaint: Valentine's Day carryout meal was delicious! Tiramisu was missing from our bag but we enjoyed everything else. // Thank you for your response. You can email me at ginnycberg@gmail.com. Didn't want to complain but I did miss the tiramisu. We got our meal at the Indianapolis location, check 980292. | TIRAMISU - MAG |
Comment: Good morning: My husband, John Podsedly, placed a phone order for Maggiano's food using a gift card on 02/09/23 from the location at Mayfair Mall in Wauwatosa, WI. When I was unpacking it, I discovered that the bread had mold on it. I called the restaurant, was put on a lengthy hold for the manager, and then disconnected. I have filled out online forms, only one of which went through, only for us to be told that it was blank. How would you plan to make this right? Thanks for your attention, | BREAD - MAG |
I've been eating at your restaurant for over 20 years and this is the first time I've had such a terrible meal. I had the chopped salad for lunch along with a 1/2 chicken parmesan sandwich which included french fries. The salad had way too much dressing on it; the french fries had grease on the bottom, and the sandwich tasted like it had been frozen. I ordered an eggplant parm to go for my husband. It too tasted like a frozen dinner. Both meals were SO disappointing! (Server Caroline) | CHICKEN PARM SANDWICH - MAG |
Hi! We had impeccable service last night as always—quick and friendly. But I got very ill about an hour after eating the cannelloni florentine—it had a slightly off taste and quite a bit of cartilage, but we were in a hurry so I didn’t want to send it back. I had terrible stomach pains all evening and am still off this morning. Daughter didn’t eat any and is fine.
(2/18/23- Guest replied to request for more info: Thank you so much for the reply. We ate at 530 and paid at 624. Check 130013. Kids pasta, cannelloni florentine, GL Banfi, and one dessert sampler. Last digits 9926. The
service was incredible as always.)-VC | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
My wife and I dine at your restaurant quite often and usually order Chicken Piccata, my concern is that the taste was somewhat different that what I’m used to. Not that it was bad, but if has changed I won’t order it again , I was somewhat disappointed. | CHICKEN PICCATA - MAG |
Love Maggiano’s in both Boston MA and Summerlin, NV Do you still offer mussels in garlic/ white wine as an appetizer? | OTHER MENU - MAG |
Terrible food - again. No one in my family ate the food.. it tasted soapy / like chemicals - we pitched it. I would like a refund. The last time I ordered, I ordered a huge party size Cesar salad and they did not seal the dressing and it ruined the salad and it was waaayyy too much. That was $50 down the drain. I won't be back. I would like a refund and I will be kind not to give you a google review. | CHICKEN PICCATA - MAG |
Maggianos has been a staple restaurant for my family of 5 for many years, today was our last visit. I'm gonna start with the most frustrating part, for years I have taken advantage of your taylor street ziti buy 1, take 1, today was told I had to spend an additional $6. That's $28 for 2 servings (smaller servings, less sausage and cheese too). That is ridiculous. $28 for two "servings" of ziti. You changed your fried Mozzarella, new quality was awful. Bread was cold and stale, never had that issue before. Lunch for 3 adults and a child was over $100, without wine or alcohol. | BAKED ZITI AND SAUSAGE - MAG |
We are from Chicago, for decades we have been fans of Maggianos. We were regular customers of the original restaurant. When we moved to Boston we were regular customers and noticed a little dissipation in quality but still pretty darn good. Yesterday our meal in Buckhead was terrible. After I discovered the second hair in my salad I got a little sick. The calamari seemed it was fried hours earlier and reheated. The service was not good at all. We waited for someone to take our order and watched a number of servers milling around. I’m sorry I hope this is received by someone in authority.
(GUEST COMMENTS from Phone Call 2/19/23:"We are Maggiano's fans. We have watched the Buckhead location go downhill. It really need to be looked into. The staff is not up to the standards we are used to. I hope in the future it improves with a little training. Thank you for the call. I don't normally complain."~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/19/23 in email: Thank you very much~ LS | CALAMARI - MAG |
I recently picked up a GiGi's butter cake for my mom, as we both love the cake. When we got home to eat it, we noticed it looks nothing like the GiGi's butter cake previously and it doesn't taste the same-- not as moist, has a cornbread texture--nothing like the cake before. In the past, I have looked for the recipe from GiGi's butter cake but could not find it on-line. Would you share the recipe for the original GiGi's butter cake?
ADDITIONAL GUEST COMMENTS 2.25.23 Guest replied to apologizing that we cannot disclose the recipe, "Thank you for the coupon! It would be great if they would bring back the previous GiGi’s Butter Cake—we loved it!" -CR | GIGIS BUTTER CAKE - MAG |
I visited Tysons Galleria location on Valentines Day. Everyone was super friendly and the customer service was great. It may have been a bad menu choice. I selected the Chicken Parmesan. It was not great. It could just be a matter of personal taste. I would suggest reviewing this menu option. The chicken patty can taste a little "processed" and I think Maggiano's wants to be the kind of restaurant that prepares meals as ordered. | CHICKEN PARMESAN - MAG |
Love your restaurant! What happened to the veal dishes? Are you no longer serving them? I know it is expensive and perishable, but it would be shocking to have a great Italian restaurant eliminate all veal dishes from their menu. ??? | OTHER MENU - MAG |
My favorite thing on your menu is Mussels Tuscany - that’s what I come for - found out u discontinued them just crushing - will be making other plans going forward - Hope u bring them back | OTHER MENU - MAG |
I had Castaic surgery. Can I order from the kids menu pls | KID MEAL - MAG |
Maggiano Side Salad was paid for but not received. | MAGGIANOS SAL - MAG |
We love Maggiano's! Our server Jim is wonderful. Our only question is if you are going to change the mushroom ravioli back to the original recipe. It is a family favorite, but the new sauce is too sweet. Wishing for the original! Thanks | MUSHROOM RAVIOLI |
Your prices have gotten insane! Looking at the carryout menu (I don't know how old it is, but it isn't THAT old) and the specialty pasta is $13.99 and now it's $20.99...a 50% increase! Same with you cheap spaghetti. Ugh, too bad, used to love going to your restaurant. Good luck! | PASTA ALL - MAG |
The Fettuccine Alfredo with Chicken entree was missing the chicken | FETTUCCINE ALFREDO - MAG |
We were disappointed with our chopped salad tonight. The ratio of cheese and bacon was very minimal to the massive amount of lettuce that still didn’t fill up the to go container. We usually order the Maggiano’s salad but really wanted the avocado tonight. Unfortunately, the avocado was not ready as it was hard to bite into. My kids loved the spaghetti and meatball and the chicken piccata was nice and juicy.! We would love to have the Chicken Francese as an option for the family meal. | CHOPPED SAL - MAG |
I ordered the chicken francese. It was dry, there was no lemon butter sauce. We didn't get any bread in the order so we had to go back in and we still didn't get any olive oil etc. I asked for ranch dressing vs Caesar which was also not included. I was asked if I wanted to leave a tip prior to picking up my order which is irritating considering a tip is for good service which we clearly didn't get. I don't mind paying for good takeout and tipppng for good service however this was a disappointing experience. | CHICKEN FRANCESE - MAG |
I love your restaurant but I just wanted to give you a little feedback. I will not be returning because unfortunately you got rid of the Marco .Your price is a very expensive now and I could as well go to any Italian restaurant in my town and get the same price or less for the same meal or better. No need for any kind of a call back or anything. It was really just an opinion I wanted to share. | MARCOS MEAL FOR TWO - MAG |
mushroom ravioli changed, new sauce not good and do not like mushroom pieces all over it- very disappointed that recipe changed, I would come to eat here because of that item- not any more | MUSHROOM RAVIOLI |
Hi,WHY ON GODS GREEN EARTH DID YOU GET RID OF THE CHICKEN MANICOTTI? OMGOODNESS, hurt my heart!!! What is going on in mgnt. head? Anyway, the two young ladies at the pickup/to go counter were AWESOME! The food was NOT. PUT THE CHICKEN Manicotti and the chop salad back on the menu as it was please and thank you. I feel like I wasted my money. Awesome staff, food and menu items need work. Call me, lets talk. | MANICOTTI - MAG |
I'm writing to let you know I was extremely disappointed with my meal & would like a refund. My waiter was nice, but the Calamari was cold, hard & chewy; since I was hungry, I ate it & tried to make the best of it. The Chicken Piccata & pasta were overcooked & greesy. I let my waiter know about the pasta. He brought out more pasta, but it was no better. I paid for my meal & left, but I feel like I've paid for something that I totally did not enjoy. I don't mind paying for the Calamari, but I would like a refund for the Chicken Piccata & pasta - please refund me for that. Thanks | CALAMARI - MAG |
The food was very disappointing. I ordered the shrimp scampi and it did not have any taste. I also ordered the garlic bread, thinking it was the pull apart kind, not realizing that you changed it. The new version is not good at all. That was one of the items I loved there, but not anymore. The server did try to make the order right by offering me another entree. I choose the shrimp diavolo, and it was not great either, but at that point I thought what’s the use and just paid for it, but I will not eat it. I think I am done with your restaurant. (Server Malik) | SHRIMP SCAMPI - MAG |
I ordered chicken fettucini alfredo and did not receive what I paid for. I contacted Maggiano's once my daughter notified me there was only fettucini alfredo and no chicken. I spoke to a Cameron at 4:41pm who stated he would let his manager Max a Million know to submit a refund however I don't believe it was done.
ADDITIONAL GUEST COMMENTS 2.21.23 Guest replied to BOG offer, "The best email to use is" -CR | FETTUCCINE ALFREDO - MAG |
I ordered Crispy Potatoes and did not receive them with my order. Is there any way I could get my money back? | CRISPY RED POTATOES - MAG |
We ordered 2 orders of squid and they were so toasted that the order looked like crumbs, they had taken a long time to sit down and obviously there were a lot of people, we did not like the apetizzer as well as the sangria prepared without fruit they told us that it would be prepared but it was not like that, I am very sorry to have chosen and All restaurants put a piece of cake no matter if they charge me it, it feels like a detail if not something miserable... I appreciate your attention
5/20/23 - AGENT COMMENTS - Guest emailed: I did what they told me: I printed the letter with the gift card
information, I reserved my table, I handed the printed sheet to the waiter... and it turned out to be a mockery... The Gift Card did not have the 50 dlls that they offered me ?? What situation did I find myself in that day? I invited my daughter to eat since she is about to give birth... how do you fix this? The store manager let me know that this could not be received. I had to show him the emails as if I were going to fraud the
restaurant, what a shame... I couldn't use the gift card... I appreciate the answer sXXXXa vXXXXXa ~TD
5/21/23 - ADDITIONAL GUEST COMMENTS: I appreciate your answer and as always we will continue to be part of the margíannos family. SaXXXa ViXXXXa ~TD | CALAMARI - MAG |
My daughter and I ordered through door dash dash tonight trying your food for the first time. I have to be completely honest we are not hard to please however the penne sauce tasted like the sauce was plain tomato sauce out of a can no flavor what so ever! Her Alfredo pasta was the same just completely taste less. I spent a fair amount of money on treating her to dinner for both of us just wanting to put in in the garbage only after a few bites! Very disappointed! | PASTA ALL - MAG |
Pasta bar order did not contain the sterno and wire racks that are stated on the website. This caused a problem for us trying to keep the food warm. Very disappointed | PASTA ALL - MAG |
Today we are extremely disappointed : 1-we wanted a small bottle of the Pellegrino water, we were not informed that the small bottle was not available. 2-the men's bathroom did not have drying towels 3-the chicken piccata was terrible, i could not finish the second piece, the asparagus equally bad4-the Caesar salad, not fresh at all ,soggy, the chicken somewhat dry.
5-we ordered one cappuccino, and sent it back because it was not prepared correctly. Totally disappointed and would like a refund of the Caesar salad and the chicken piccata.
AGENT COMMENTS - Guest emailed:2/21/23- Thank you. Please be sure to credit the account ending in 9XX8 ~TD | DRINK - MAG |
Your restaurant was always one of my favorites, however the quality has changed, and lately all the dishes are extremely salty, if this doesn't change me my family and my friends will no longer come to your restaurant | OTHER MENU - MAG |
Hugely disappointed in this order. I upsize both the chicken Parm as well as the chicken piccata. One package of chicken piccata was missing. The chicken Parm were just chicken cutlets with no sauce no cheese and barely any pasta. The pasta did have sauce on it and a smidge of cheese. I would not call this chicken Parm I would call it chicken cutlets. I feel like I was ripped off at basically $90 for what I received. I’ve never felt this way about Maggiano’s before, but I guess there’s a first for everything. This was a huge mess and I patronize the restaurant all the time. | CHICKEN PARMESAN - MAG |
Social Media Comment: This is how I received my chopped salad Source: Instagram
ADDITIONAL GUEST COMMENTS: 02/21/23- Guest replied: Check # 1090002 02/19/2023 at 5:54pm I ordered the Mama’s lasagna and Chopped salad. Last for digits: 6213~MPC | CHOPPED SAL - MAG |
Hi, as a regular client for the last 22 years I picked up my To Go order today and was charged more that the price on your menu. Your Chicken Francese menu price, late menu, is $21.50 and I was charged $22.50. Charging prices ABOVE menu price is against the law... Food was of course great as always. Thanks | CHICKEN FRANCESE - MAG |
Your menu change is very disappointing. In our opinion (the whole party), you have removed 3 of your very best items. The sausage gnocchi, chicken spinach cannoli, and most importantly the spinach artichoke dip is sorely missed. The appetizer and meal that I got did not compare.
so sad | GNOCCHI - MAG |
What is your menu for Easter anything special 2023 | FAMILY STYLE - MAG |
I AM YOUR LOYALTY CUSTOMER, I GO TO MAGGIANO'S MANY TIMES DURING A YEAR, AND I EAT THE SAME THINGS EVERYTIME. BUT THIS TIME SO DISAPPOINTED, THE CHOPPED SALAD AND THE OUR FAMOUS RIGATONI D LOOKS VERY DRY, IT DOESN’T HAVE THE SAME TASTE LIKE BEFORE. EVEN WE ASK THE WAITER GIVE US SOME DRESSING AND SAUCE BUT THE TASTE DIDN’T FEEL LIKE BEFORE . THE RIGATONI D FORGET TO PUT SOME CHEESE ON THE TOP. IT IS VERY IMPORTANT PART IS THEY FORGET TO PUT LOBSTEB ON THE LINGUINE DI MARE. I LOOK FOR LOBSTER ALL OVER I STILL CANNT FINE IT. IS THAT THEY CHAMGE THE CHEF? | CHOPPED MANGO - CH |
The wrong item was sent. The salad was sent without salmon and was the wrong size. With that said when I reached out to the store I was continually transfered, eventually being sent to doordash who could not help. | ITALIAN TOSSED SALAD - MAG |
I used to come in all the time for the gnocchi you had on the menu, as well as the pappardelle. However, it’s been stricken from the menu. What happened? Everyone I knew loved the gnocchi. If it was that popular, it doesn’t make any sense. | GNOCCHI - MAG |
Guest replied to email requesting more info "I entered in all my Ticket info in that portal and no longer have the receipt. It was about the bad experience we had and were given old salads to go."~KR | WEDGE SAL - MAG |
Hello, today I ordered Chicken Arrabiata for pick-up and I was missing bread and butter, which wasn't a big deal, but as I'm eating my pasta I realize there was no chicken! I was in a hurry to get to class across town so I didn't have time to go back and have it remade. This was super disappointing because just this past Friday I ordered the same dish from the same location and it was great! How can we remedy this? | RIGATONI ARRABBIATA - MAG |
Hello, we had an issue with a take home pasta. My wife and I dined in the restaurant last Sunday, the 19th, and the in-restaurant experience was great: we were seated quickly, our server was pleasant and thoughtful, and the delicious food came out quickly. However, the next day, when heating up our take home pastas, we noticed an unpleasant odor from the spaghetti. I took a small taste, and the flavor was off, as if vegetables in the sauce were decomposing. We had to throw it out and make something else for dinner. | SPAGHETTI - MAG |
My Shrimp Scampi was very watery and bland so I couldn’t finish it. And I did not receive my Lemon Cookies. May I please get a refund for both items?
02.28.23 - ADDITIONAL GUEST COMMENTS:"I am not interested in a Gift Certificate for Maggiano’s. I’m from Washington State, and the closest Maggiano’s near me, was the Bellevue, WA location that closed down this month. I would like my refund to my original payment please. Thank you."-LG | SHRIMP SCAMPI - MAG |
Can I order a chocolate layered cake whole...to go? Price? | CHOCOLATE LAYER CAKE - MAG |
Hello, I took my wife and kids for Valentines dinner, which quality was an absolute let down. Ordered the $41 Ribeye which consisted of mostly fat that we had to keep spitting out. It was served with charred bitter asparagus. Chicken parm was dry with a weird taste. Disappointing considering we've come here often and have never experienced such low quality all around. It wasn't busy yet we couldn't even get utensils for 4 people. I don't have the receipt any longer but I can provide card info or bank statement. We had a reservation for *** @ 4pm on 2/14. Thank you for your time.
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/24/23 in email:Hi, I no longer have the receipt so the last four digits of the card number used should be 7025 or 1879 and the check total $125.52.Please let me know if I can provide any further info. Regards,~ LS | 16OZ BONE IN RIBEYE - MAG |
The Bruschetta I ordered with the Lasagna was so hard, I couldn’t bite into it. I was given a “comp”, but I was looking forward to the Bruschetta. I am already a member of your E-club. Please tell me the Bruschetta should be at least chewable! | BALSAMIC TOMATO BRUSCHETTA |
Do you have easter brunch | FAMILY STYLE - MAG |
Had a bad experience and was told on the review to get in touch here
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/22/23 in email: Don't remember the date. We used AMEX - last 4 digits are 8000~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/22/23 in email: 21090 St Andrews Blvd, Boca Raton, FL 33433~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/26/23 in email:Thank you Lana. I appreciate it the effort. I changed the review for positive.Have a good weekend.~ LS | APPLE CROSTADA - MAG |
I ordered carryout food and everything was amazing! Connie and Dan were very friendly and helpful while placing my order and when picking it up. The food was awesome and I will be back soon! Keep up the great work | PASTA ALL - MAG |
Portion of ziti was small... Like someone ate half and then put the cover back on and put it in the bag! Not typical or what I'd expect from Maggianno's | BAKED ZITI AND SAUSAGE - MAG |
BRING BACK THE SPINACH ARTICHOKE DIP!!!!! | SPINACH & ARTICHOKE AL FORNO - MAG |
After arriving home, one of my salads was not included although paid for, and the calamari had a strand of long black hair cooked into it. | CALAMARI - MAG |
Did not receive orders of tiramisu | TIRAMISU - MAG |
I asked if your Mushroom's had cheese in them the chef said yes so I ordered them I paid $15.00 they only had filler inside no cheese very Dissatisfied customer | STUFFED MUSHROOMS - MAG |
Ordered on grub hub Shrimp was mushy and inedible | SHRIMP SCAMPI - MAG |
I ordered the spaghetti with a meatball and the meatball wasn’t included. Just plain spaghetti. | SPAGHETTI W/ MEATBALL - MAG |
Social Media Complaint: My last piece looked nothing nor tasted anything like that. It usually does. Highly disappointed. Source: Facebook | CHICKEN MARSALA - MAG |
I had a reservation for 6 people under David for 5:30. Our family normally enjoys eating there but our food was horrible it tasted as if it was reheated from the day before especially my sons lasagna and my noodles. We enjoy eating there but I don’t think we’ll come back, zero effort was put into our food it was so bad. Our waiter was nice though . I planned on having my daughter’s birthday dinner there but I just can after last night
AGENT COMMENT GUEST EMAILED- Guest emailed 02/26/23 in response to the offer letter: Hi I attached screenshot of our reservation and the credit card transaction. Last four are 6XX0. I don’t have the receipt unfortunately. Thank you for looking into this. ~TD | KID LASAGNA - MAG |
We ordered door dash at lunchtime yesterday. A chop salad, meatballs, and chicken Piccata. This was the only food consumer. Within five hours vomiting and diarrhea at the same time. I am seeking a refund for our order as that is unacceptable and dangerous.
Guest Comment 2/27/23 - I ate the chopped salad and meatballs and then starting getting sick. Went to bed around 11:00 feeling sick woke up around 2:00 throwing up and diarrhea for one full day. Agent Comment: Apologized to guest asked her how she was feeling and she said after the 1st day of being sick she was weak but is much better now. She ordered directly through Doordash and has sent a complaint and asked for a refund from them. Let guest know that this will be forwarded to the DO and to expect a call within 2 business days. ~TD | CHOPPED SAL - MAG |
VERY disappointed that the Shrimp Cacio e Pepe is no longer a menu item!. It was your best menu item as far as my wife and I are concerned!!! | SHRIMP NOT SPECIFIC - CH |