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Can I order a chocolate layered cake whole...to go? Price? | CHOCOLATE LAYER CAKE - MAG |
Hello, I took my wife and kids for Valentines dinner, which quality was an absolute let down. Ordered the $41 Ribeye which consisted of mostly fat that we had to keep spitting out. It was served with charred bitter asparagus. Chicken parm was dry with a weird taste. Disappointing considering we've come here often and have never experienced such low quality all around. It wasn't busy yet we couldn't even get utensils for 4 people. I don't have the receipt any longer but I can provide card info or bank statement. We had a reservation for *** @ 4pm on 2/14. Thank you for your time.
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/24/23 in email:Hi, I no longer have the receipt so the last four digits of the card number used should be 7025 or 1879 and the check total $125.52.Please let me know if I can provide any further info. Regards,~ LS | 16OZ BONE IN RIBEYE - MAG |
The Bruschetta I ordered with the Lasagna was so hard, I couldn’t bite into it. I was given a “comp”, but I was looking forward to the Bruschetta. I am already a member of your E-club. Please tell me the Bruschetta should be at least chewable! | BALSAMIC TOMATO BRUSCHETTA |
Do you have easter brunch | FAMILY STYLE - MAG |
Had a bad experience and was told on the review to get in touch here
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/22/23 in email: Don't remember the date. We used AMEX - last 4 digits are 8000~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/22/23 in email: 21090 St Andrews Blvd, Boca Raton, FL 33433~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/26/23 in email:Thank you Lana. I appreciate it the effort. I changed the review for positive.Have a good weekend.~ LS | APPLE CROSTADA - MAG |
I ordered carryout food and everything was amazing! Connie and Dan were very friendly and helpful while placing my order and when picking it up. The food was awesome and I will be back soon! Keep up the great work | PASTA ALL - MAG |
Portion of ziti was small... Like someone ate half and then put the cover back on and put it in the bag! Not typical or what I'd expect from Maggianno's | BAKED ZITI AND SAUSAGE - MAG |
BRING BACK THE SPINACH ARTICHOKE DIP!!!!! | SPINACH & ARTICHOKE AL FORNO - MAG |
After arriving home, one of my salads was not included although paid for, and the calamari had a strand of long black hair cooked into it. | CALAMARI - MAG |
Did not receive orders of tiramisu | TIRAMISU - MAG |
I asked if your Mushroom's had cheese in them the chef said yes so I ordered them I paid $15.00 they only had filler inside no cheese very Dissatisfied customer | STUFFED MUSHROOMS - MAG |
Ordered on grub hub Shrimp was mushy and inedible | SHRIMP SCAMPI - MAG |
I ordered the spaghetti with a meatball and the meatball wasn’t included. Just plain spaghetti. | SPAGHETTI W/ MEATBALL - MAG |
Social Media Complaint: My last piece looked nothing nor tasted anything like that. It usually does. Highly disappointed. Source: Facebook | CHICKEN MARSALA - MAG |
I had a reservation for 6 people under David for 5:30. Our family normally enjoys eating there but our food was horrible it tasted as if it was reheated from the day before especially my sons lasagna and my noodles. We enjoy eating there but I don’t think we’ll come back, zero effort was put into our food it was so bad. Our waiter was nice though . I planned on having my daughter’s birthday dinner there but I just can after last night
AGENT COMMENT GUEST EMAILED- Guest emailed 02/26/23 in response to the offer letter: Hi I attached screenshot of our reservation and the credit card transaction. Last four are 6XX0. I don’t have the receipt unfortunately. Thank you for looking into this. ~TD | KID LASAGNA - MAG |
We ordered door dash at lunchtime yesterday. A chop salad, meatballs, and chicken Piccata. This was the only food consumer. Within five hours vomiting and diarrhea at the same time. I am seeking a refund for our order as that is unacceptable and dangerous.
Guest Comment 2/27/23 - I ate the chopped salad and meatballs and then starting getting sick. Went to bed around 11:00 feeling sick woke up around 2:00 throwing up and diarrhea for one full day. Agent Comment: Apologized to guest asked her how she was feeling and she said after the 1st day of being sick she was weak but is much better now. She ordered directly through Doordash and has sent a complaint and asked for a refund from them. Let guest know that this will be forwarded to the DO and to expect a call within 2 business days. ~TD | CHOPPED SAL - MAG |
VERY disappointed that the Shrimp Cacio e Pepe is no longer a menu item!. It was your best menu item as far as my wife and I are concerned!!! | SHRIMP NOT SPECIFIC - CH |
I purchased the family meal for 2. I did not receive any salad dressing. Both of the meals barely had any sauce. I ordered meat sauce and never received it. Very unhappy with the food. | DRESSING - MAG |
After spending 10 hours in the car driving to Scottsdale, we were looking forward to our NYE dinner we ordered. Very disappointed there was no eating utensils included. Think about hotel guests. Please | MEAL KIT - MAG |
Hello! Unfortunately we were already home when we found out that one order was wrong. We had ordered shrimp fra diavolo, but were given shrimp scampi instead. Would we be able to have a voucher for the correct pasta for next time we go? Thanks and I have a picture of the incorrect meal incase it is needed. Thanks | SHRIMP FRA DIAVOLO - MAG |
Hi. I celebrated my birthday yesterday, at home. My daughter surprised our group with a few s.ices of your cheesecake because it’s always been my favorite. Although, I haven’t had it in a while. The “cheese” portion of the cake was outstanding, but I have a question regarding the crust. Should the crust be kind of dry and crumbly or should it be moist and pasty? None of us liked it as much as we remembered and are just curious what the consistency of the crust should be? Not sure if the slices were older, due to the holiday, or if it was different due to it being takeout. Thank you! | CHEESECAKE - MAG |
Hello, I have visited your restaurant before and ordered the dish “Cacio e Pepe” and enjoyed it. I was very concerned as I was unable to see this item on the online menu. Is this item still available for purchase? Thank You, | CACIO E PEPE APIZZA - MAG |
Very disappointed. I ordered the side of broccoli. The container was less than half full, it was very obviously frozen broccoli, not the fresh that was pictured. It did not have the garlic or any seasoning at all on it. I paid $9+ for barely 1 cup of soggy freezer broccoli. | BROCCOLI - MAG |
The mini desserts are not up to par like everything else Maggiano's serves. When the cheesecake is served in a normal piece it tastes fluffy, rich, and creamy. Something changes when it is served as the mini dessert. The taste is flat. The fluffiness and richness are gone. The apple crostada wasn't good. The lemon cookies don't taste right when they are cut in half. The tiramisu and gigi's butter cake taste great as always. We ate in 2 different Maggiano's, so it was not a restaurant issue, this is a Maggiano's issue. | MINI DESSERT - MAG |
Enjoyed it | UNKNOWN PIE - MCLAS |
Good afternoon, I experience the worst customer service/quality of food ever in years of dining with you guys. To start i walked in to place order and the server walked passed me twice before even acknowledging me. Placed a to go order for my family and I. Once we got home we saw that it was hair in the one of the entrees and the other entree was undercooked! This is very unacceptable especially since I’ve always spend over $80 with you guys. Called the restaurant to speak to a manager but no one has got back with me yet. Highly dissatisfied.
ADDITIONAL GUEST COMMENTS 01/12/23 - GUEST REPLIED BACK TO OUR REQUEST FOR MORE INFO: Hello, The sever never gave me the receipt. I paid in cash. We ordered calamari for the appetizer. Chicken piccata Linguine & clams Lemon and herb The linguine was the entree that had the piece of hair in it. The chicken piccata was the entree that was undercooked. Thank you. | LINGUINE W/ CLAMS - MAG |
im missing a gallon of raspberry lemonade. i need a refund. pls contact me. | GALLON DRINK CONTAINER - CH |
Drinks watered down. MacCheese, Baked Ziti dry. Chicken Francese two tiny chicken breasts; tough asparagus, potatoes soggy. Rigatoni D dishes cold dry. Extra sauce, cold, watery. D dishes had little chicken. Told waiter manager overheard. Brought fresh potatoes for Chicken Francese. Nothing for dry chicken, tough asparagus. Replacements for the Rigatoni D's, but lost our appetites. Waiter unfriendly; never apologized. No adjustments to bill to reflect issues. Literally charged full price for everything, other than my gift cards. You fell miserably short this time on all levels.
ADDITIONAL GUEST COMMENTS 1.16.23 Replied to BOG "I appreciate you sending me a "Be our Guest" card as compensation for the bad dining expense we had with you on Jan. 7, 2022. I was very taken aback, however, at the small dollar amount which did not come close to the amount we spent. It was quite hard for me to include all the details of just how bad our experience was on my initial report. Since I could only include 600 characters, I had to cut out about 85% of the details which were important. Since I had to consolidate the experience into a small box, it probably did not come across as being as terrible as it was. Jan. 7th was supposed to be a fun, family birthday dinner for me, but did not turn out that way. The waiter was not attentive, he was rude, and quite uninterested in our problems. A manager made a small gesture to accommodate us, but did not really solve our problems and charged us for absolutely everything. The service was extremely slow and we had problems with all the alcoholic drinks, except for the glass of wine, and all the food dishes. We had two Bourbon Sours and a Citrus Mule which were basically like glasses packed with ice and very little diluted cocktails. It took so long to get our drinks, we didn't bother trying to get them replaced. The two Old Fashioneds were very small drinks and again, diluted. We had ordered our dishes to be served with extra sauce but they all came out dry and cold. The two Rigatoni D's, or go to favorite, looked like they had suffered under the heat lamps for quite a while. They were served with extra sauce on the side, however, the side sauce was cold, and so watery we couldn't use it. Both the Baked Ziti and the Macaroni and Cheese were overbaked and very dry as well. The Chicken Francese was again, dry and cold. We always order that dish but it was not good that night. The two chicken breasts were so thin and small and the potatoes were like soggy French fries. The asparagus was so tough because the spears were thick like three trunks. Upon complaining about the dish, the only part of it replaced for us were the soggy potatoes. Dirty dishes were left on our table for the entire meal and it was very hard to get much attention to order bread, etc. We had problems with absolutely everything we ordered, other than that glass of wine. This is why I cannot understand the gift card for only $45, when we paid $185.75, before my $10 birthday certificate and a $20 bonus card had been subtracted. So basically with a $45 gift card, I am getting back my coupons, $10 of which was my birthday gift, meaning we paid close to full price for everything that evening. That night, we should not have been charged for any of the food dishes and the cocktails. We left a nice tip, considering the waiter was not attentive to us. When we arrived, the gentleman who sat us was very friendly and told us he wanted it to be my best birthday ever, which did not come to be. It had been a long time since all 7 of my family members were together to celebrate my birthday and we had all been so excited. Some of them had never been to Maggianos, so it was a disappointing first experience for them and an embarrassment for me. So what was promised by your host as being my best birthday ever, was instead one of my worst. I would truly appreciate you reconsidering the dollar amount which you provided me in the gift card. It was quite insufficient considering all the problems we had for a party of 7, and a bill of $185.75, to get a gift card for only $45. I am not sure how all 7 of us could come back for a redo on $45! Thank you in advance for your attention to this in order to make things right for us. I look forward to hearing from you regarding further gift cards, so that we can come back to have a wonderful experience with a friendlier staff, delicious food and outstanding drinks!" -CR
ADDITIONAL GUEST COMMENTS 1/18/23 Replied. "Thank you for sending the second of the two $45 vouchers. Although we appreciate the compensation, we are still greatly disappointed and confused as to the dollar amount. We were all hoping we could come in for a "do over" for my birthday celebration since it was a complete disaster the first time, as I detailed in length in my last email. Since our original bill was $185 and you are compensating us with roughly half that amount, $90, we ourselves will have to pay the additional $90, in order to have the same dinner and drinks once again, even though all the food, drinks and service were all bad during my birthday visit. We are long time customers and always celebrate special occasions with you. In the rare event we do encounter any problems, management seems to want to rectify the situation and please us as customers, since you usually pride yourself in great food and wonderful service. Not sure why this time that is not the case." -CR | KID MAC AND CHEESE - MAG |
Can fried zucchini be frozen? | ZUCCHINI - MAG |
Is your flatbread now pizza? I was disappointed to see such thick crust with my flatbread on 1/10/2023. Will this thicker crust replacing the thin crust remain on the menu this year? Thanks for a response. | ITALIAN SAUSAGE FLATBREAD - MAG |
This is the fourth time I have been disappointed with your restaurant. Note - I have only been 5x, so that means you got it right once. For the second time I received raw bacon on two salads instead of the intended prosciutto. Also - I placed an order online and was unable to edit the side salad or add extra sauce to the pasta, so I called and told the carry out server who I could tell wasn’t listening. Sure enough, no extra sauce on side (critical based on our 45 min drive), onions and blue cheese on one salad (requested both no onions blue cheese on side). | BACON - CH |
I ordered a large order for New Years Eve and everything was wonderful, except one dish was not the correct one. Instead of getting the salmon that I ordered we got chicken. We had to eat the chicken bcuz otherwise one person wouldn’t have had a dish, but the salmon that we paid for was missing. I was a little disappointed because I really wanted to taste it, and it just so happened to be the one dish I ordered. | SALMON - MAGG |
I had Linguini Di Mare again and it was just like it always was! Nice and juicy. Our server Emmalee was super sweet and an excellent waitress. I enjoyed my visit very much. Thank You. Linda Chorvas | LINGUINE - MAG |
Do you serve Veal Piccata? | VEAL - MAG |
Responding. To a request for contact from my Google review on the above date regarding food and drink quality
(2/10/23- Guest replied to request for more info: Good day We dined at the Woodland hills location not the san Jose location ,not too sure how that got miscommunicated.)-VC
(2/10/23- Guest replied to request for more info: Attached is a copy of the receipt.As far as issues both of our entrees were served cold . The old fashioned and the spritz we ordered and sent back were over done with bitters and the spritz was flat. The remade old fashioned was the same . The server was accommodating but nothing was done regarding food temp. The take home pastas were better than the entree served to us . Maggianos used to be our go to family restaurant but the quality is down hill , maybe because this location is being closed.)-VC (Server: Cecilia Castaneda)
(3/27/23- AGENT COMMENTS: Resent eBOG to guest per their request.)-VC | ALCOHOLIC BEV NOT SPECIFIC - CH |
Ordered fried chicken salad order gad no chicken on it. | CKN CAESAR SAL - MAG |
I am devastated that you got rid of the original mushroom ravioli. It was the main reason I visited your restaurant multiple times a month and would bring many people to also try it. Everyone I ever brought was as obsessed with the dish as I was. I haven’t been back since my last sad visit. Please change it back!!!!!! I’m begging you. | RAVIOLI NOT SPECIFIC - MAG |
Social Media Comment: I've been going here for years and it's gradually gone downhill with quality and now quantity. Source: Facebook | UNKNOWN MENU ITEM - MCLAS |
I cancelled my reservation because you no longer carry veal parmigiana. | VEAL PARMESAN - MAG |
Hello, I placed a Togo order for a specialty pasta. I picked my order up and got home to eat it it was so very dry and just not up to what I’ve usually had while dining in. I couldn’t even eat it. I just wanted the restaurant to be made aware of this issue. Thanks | RIGATONI - MAG |
Horrible food the food is horrible and have changed since I’ve attended outing with my company functions the waiter was the best part of this visit but the food sucks I’ve tried this before and thought I give it a try again after leaving my dr visit but the food wasn’t worth it please get a new chef. | FETTUCCINE - MAG |
I requested that avocado be added to my side salad, and had to pay extra, but there is no avocado in the salad. Check #980142 | AVOCADO SLICES - CH |
I have had issues at this location for the last few months. Yesterday, after a LONG day, I placed an order for pick-up that included Chicken Marsala - when I get home, the spaghetti was not there. Also, once again the chopped salad was large, huge hunks of lettuce and the avocado was already browned. I took photos. So, this meal was a bust. Online Order number Order # 15629384746106880. | SPAGHETTI WITH MEAT SAUCE - MAG |
Yes I stated that I had a great experience other then the wedge coming out looking like a bowl of soup and where I was sitting was rather hard to enjoy my time. The patio door kept getting swung open and slammed by waiters and diners. But Jorge was a great server kind and knowledgeable. Thanks for getting back to me | WEDGE SALAD - MAG |
I dined it but I ordered a cbb salad with grilled chicken to go for my mother around 10pm. It wasn't realized until the next day when it was about to be eaten that there was no chicken on the salad at all. I wanted to request a refund for the salad or a grilled chicken Cobb to replace that one.
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/27/23 in email: Hello, Thank you for getting back to me and resolving my issue. The best email address for me is ***~ LS | CHICKEN COBB SALAD - MAG |
We were missing items from our order, the drinks and the bread was stale. Hard as a rock and no utensils were provided even though we requested utensils. There was no butter for the bread like usual. It was not packed with care. We need a refund for the missing drinks.
ADDITIONAL GUEST COMMENTS: 01/27/23- Guest replied: Yes I accept this offer.~MPC | COFFEE TEA SOFT DRINKS - MAG |
I was never given my "to go" pasta which I purchased with my meal. How are you going to correct that? Thank you.
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/28/23 in email: I'm sorry but I do not have that information for you. The reservation for the evening was under my name, but I did not pay the bill, so I do not have a copy of the receipt or the check #, etc. I can give you the name of the person who DID pay, if you are able to look up the information you need that way.Please let me know how I can get the carry-out pasta I was supposed to receive (and paid for already.....).~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/28/23 in email: Thank you for handling this.~ LS | PASTA SIDE - MAG |
Everything was great! Ordering togo is a pain because the food is almost always cold/old, but this time, it was fresh and hot. Thank you! | SPAGHETTI MARINARA - MAG |
We ordered the family meal. Everything was amazing except we didn’t get our dessert in our carry out. | LEMON COOKIES - MAG |
Food was poor.
(01/28/23 AGENT COMMENTS- Guest replied to request for more info: "Wendy, When you spend 70 dollars for dinner you don't expect your steak dinner to look like this. The spaghetti and the spaghetti and meatballs and the salad were all fine. But the steak had no flavor and tuff and the vegetable from sitting in inch of water? I'm not sure what it was and we live 35 minutes away so was not going to take it back. Just took one bite and thru it out. Bill" -WH)
(01/29/23 AGENT COMMENTS- Guest replied to request for more info when the check he provided showed no menu items: (attachment of a steak with asparagus) "It was the filet with asparagus and broccoli, two side salads, one spaghetti and one spaghetti with meat balls." -WH)
(02/06/23 AGENT COMMENTS- Guest emailed: "Got a nice call from the Manager and he was going to email a gift card and that was over a week ago and have not received it." - I see that it was sent to the correct email address on 02/02; I am re-sending it. -WH)
(02/06/23 AGENT COMMENTS- Guest replied to the eBOG that we re-sent: "Did you send a digital gift card for CHili’s?" - I have defunded that Chili's eBOG and ordered a replacement Maggiano's eBOG from the Ops case. -WH)
(02/07/23 - Guest emailed: "Thank You" -WH) | FILET MIGNON - MAG |
I had a to go at Dallas Airport and my whole order was wrong - no shrimp (I ordered), no bread, no utensils and my food was cold. I called multiple times and after the 7th time, the guy answered and hung up in my face after I told him what happened. They still don’t pick up. | CAJUN PASTA - CH |
We ordered for delivery and got 3 main dishes and a mozzarella appetizer. 2 of the 4 were empty NO cheese and the outer of them were all burnt!! The chicken parm is burnt and the baked can and shrimp,,,no crab and half the shrimp were crunchy!! This was our anniversary dinner so thank you for such POOR food that was $85 | MOZZARELLA MARINARA APP - MCLAS |
Dissatisfied. Bombakina was cold . Seafood was fishy ! Dined here 4 mths ago it was amazing . What happened ??? Then it was infested with little kids. You guys need to sit them privately if there was bday parties . Very loud .
AGENT COMMENT GUEST EMAILED- Guest emailed 02/04/23 in response to my request for more information:
Thank you for reaching out and trying to make it right. I will try again and I hope that my experience will be better Card ending 2079 January 28 Charged around 2 pm maybe Amount $111 even~TD | BOMBALINA - MAG |
Missing condiments and bread | CONDIMENTS - CH |
Complaint: Just left here...Food was TERRIBLE...They have fallen off completely!!!! So bad we left our leftovers and did not want $5.00 pasta to take home ...We're still hungry AGENT COMMENTS - Guest emailed: I sent the information that was requested. The food was terrible. Parts of my noodles were crunchy (not al dente) still hard. I'm not sure if you guys use prepackaged chicken, but that's what it looked and taste like. The chicken was almost slimy and it was in weird pieces. My husband had the LOBSTER scampi...and the LOBSTER was totally prepackage double cooked lobster. It was gummy/rubbery in texture and it was super fishy. I spoke to a coworker and she says she stopped going to this location for the same reasons. The food is pretty bad. Hanna (She was GREAT) 24 Peach Bellini with a Swirl1 Fettucine Alfredo with Chicken and Spinach1 Lobster Scampi | CLASSIC PASTA - MAG |
Medallions are a fav but disappointing last time. Served with fries as you ran out of mashed. Seems like a small issue, but believe mashed w/ cream sauce makes the dish. Order taken back. Returned in 20 with mashed. Appreciated, but not the same. Srv was great. Although asked him not to as kitchen tried to make things right svr talked to mgr and 1 order comped. For future reference would prefer being told of not being able to serve as described on the menu instead of substituting. Given the chance may have found a new favorite! | MASHED GARLIC POTATOES - MAG |
Cream of chicken potato soup had one potato and no cream. Husbands dinner was over cooked. And the bread was stale. I have dined there many times and have never had any of this happen. For $90 I expect things to be better than this.
AGENT COMMENT GUEST EMAILED- Guest emailed 02/05/23 in response to my request for more information:
Hi Tracye, The check number is 90002 Last four of gift card is 6391 We owed $31.68 after the gift card which was put on card ending in 1XX4 Date/time 1/29/23 1:01pm Total was $91.68 ~TD
AGENT COMMENTS - Guest emailed 2/5/23- Thank you Tracye ~TD | SOUP OTHER - MAG |
So this is the second or third time that I’ve gone to this location and this happens. I got a side of Agliolio and the little container is not even half full. Is this really what we are supposed to get for seven dollars? I have a photo of it upon request. | DRESSING/SAUCE CONTAINER - MAG |
Hello - the staff member who took my order and handled payment was very helpful. When I arrived at the restaurant, I went to the main entrance. It was quiet but I wasn't greeted by either of the hosts. Main issue: the spinach side order container was not even half full which was unexpected for the current cost of the item. | SPINACH - MAG |
If you are not going to put Braised Beef Cannelloni back on the menu then would you share the recipe online? And if not then why not? I love and frequent the Brentwood MO restaurant but miss the Braised Beef Cannelloni as do thousands as I’ve discovered on internet blogs. | ENTREE - NOT SPECIFIC - MCLAS |
Hi I had a late lunch early dinner a couople weeks ago and got the pasta to go specials. Is this available on to go orders or just dine in? Service was excellent as was the food on my visit | TODAY AND TOMORROW MEALS - MAG |
Hello! You guys discontinued a dressing which my wife and I absolutely loved. I was hoping that since it’s no longer made in restaurant, you’d be willing to share how to make it. It was the white balsamic vinaigrette. We used to buy it separately and use it at home in different dishes. I know this is probably taboo to ask, but the worst that happens is you guys say no! Thank you so much for considering. | DRESSING - CH |
I dined at your Denver DTC location last night. I ordered a side salad and it didn’t have any dressing on it. I couldn’t flag down our server so I didn’t eat it. Two other servers brought our meals out to us & my chicken parmigiana was way overcooked and the breading was VERY dark. I should have sent the meal back immediately because it was overcooked but I didn’t see our server again until she came back to give us the check. The receipt I am referring to is my friends check, I didn’t save mine. My total was $69.85. Server: Bryanna | HOUSE SAL - MAG |
Picked up a to go order tonight and was super disappointed when I got home and went to eat dinner only to realize that they did not put any tomato ragu on the eggplant parmesan or spaghetti, like zero. And I had even ordered a double portion of eggplant parmesan with extra tomato ragu. Since I live 25 minutes from the restaurant I chose not to drive back to get the order fixed. I just warmed up some store bought sauce I had in my pantry. Needless to say it wasn’t as good as Maggianos which is what I paid for and was so looking forward to. (OLO) | EGGPLANT PARM - MAG |
Maggiano’s has always been my favorite Italian restaurant. When I got home with my meal and started eating is when I discovered serval long pieces of hair in my food! I was completely disgusted and lost my appetite within seconds! Do better! | FOUR CHEESE RAVIOLI - MAG |
I paid for shrimp to be added to my chicken alfredo, however there was no shrimp. I just want to be refunded for that since it costs extra to add. | SHRIMP NOT SPECIFIC - MAG |
My order last night was missing the side of spag aglio for 7.99. It was never checked off and never put in the bag. It’s not the point of 7.99 being refunded back to me, but when I have no kitchen and I order 5 things, how does no one check and recheck. So please do refund me back for the error. I also just wanted to mention, I dine in at lunch and order the 2 beef medallions and it is amazing. I ordered it for dinner with 4 and I have to say I was disappointed on the amount of potatoes, onion and mushrooms that was given. First time ordering dinner and I am disappointed. thanks | SPAGHETTI AGLIO OLIO - MAG |
We had a nice visit overall but our food was just not good. Our wait for the food felt like it was 45 mins+ and when we received our order it was dry & not warm. I ordered salmon and spinach. The salmon was so dry, and the spinach was not even cooked. My husbands food was cold as well. We aren’t usually the type to complain but we were disappointed. We know the restaurant was very busy at the time but wish we had a better meal. | SALMON LEMON HERBS - MAG |
Todays order was not what I am accused to when it comes to quality. The rigi d had almost no onions/shallots there was very little sauce as well. I ordered two salads and asked for blue cheese on the side for the side salad. The side salad had blue cheese on it and large one it on side. Made it work but not how I ordered. | RIGATONI D - MAG |
MLI is our fav and we have been coming here since last decade.Always loved the food, service, vibe of the place.However,many of our fav dishes are not on the menu anymore.crab&shrimp cannelloni was long gone and more recently chicken manicotti also not on the menu.Today we got meatball spaghetti,lasagna,chicken mushroom cannelloni. I ordered the red snapper with lobster sauce but there was no lobster in the sauce whatsoever. Also we got the espresso in the end which used to come with a biscotti earlier but server told us they don’t do it anymore. Very disappointed after today’s visit. | RED SNAPPER W/LOBSTER CREAM SAUCE |
My cod parmesan honey was burnt and the filet was super dry! I threw it away. I have pictures of what the food looked like and would like to speak to a manager. My number is 502-550-4584. I have tried to call the restaurant several times since Sunday to speak to a manager. I'm so disappointed!!! | PARMESAN CRUSTED COD |
Responding to my Google review by Frieda Roshto Vind. We were celebrating 2 birthdays and an anniversary. The server was clearly new and had no idea what "family dining" meant. We clearly said no salads and no pork, instead we wanted stuffed mushrooms and bruschetta. We were served Caesar salad with very little dressing and a salad covered in bacon, no dressing. We finally got the mushrooms after asking twice and after the pasta was served. Never received the bruschetta, our favorite dish... | SALAD - MAG |
Terrible meal. (1) We were served what looked like a sliced untoasted, white bun instead of baked bread. I asked about it and the waiter said the truck hadn't come and they were out of baked bread. (2) We ordered coffee, what we got was way below standard. When I asked the waiter told us that they were out of Lavazza and they "found a bag of Maxwell House in the back". I sent it back and he took it off the check. (3) The bread on the sandwiches were also below standard, looked like half a hamburger bun, and burnt on top of that, finally, the chicken was grizzly.
ADDITIONAL GUEST COMMENTS 2.14.23 Guest replied to request for check#, "As I recall I used a card ending in XXXX" -CR | COFFEE - CH |
Your prices have gone up substantially, even since Jan. 2023 as our last visit! Add gratuity based on tax (did before). Used Maggianos bonus card, not allowed to use Lettuce Entertain. Card ('till April still a Lettuce Ent.), along w/Maggianos, not allowed to use B'Day e-mail card???? Only allowed Maggianos Bonus Card. True prices have gone up on everything, but this is excessive. We're talking S;aghetti! Take home from complimentary, to $5 then this month $6. We enjoy your restaurant, just won't be able to afford to go as often. | ENTREE NOT SPECIFIC - MAG |
I found the food quality to be shockingly poor and the price horrendous as a reflection. | UNKNOWN CHILIS MENU ITEM - CH |
Steak medallions smelled old and rotten horrible. The bone in ribeye was great service was great | BEEF MEDALLIONS - MAG |
Ice cream for my dessert was packed up with rest of food and sitting on shelf for pick up. Very odd. When i asked about ice cream she dug into bag to show it packed and said “it should be fine.”It was completely melted when I got home. Terrible way to pack the food. Mash potatoes are usually so good, but today, subpar. Bread was hard and packed with no oil or seasoning for oil. I wanted to make this an experience my wife would enjoy for my her 35th birthday and she wasn’t impressed. :(
ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to request for check info, "I no longer have the receipt, but the card I used was a Visa and the last four of the credit card was 4762 and the total amount was $86.64. Thanks for your help!" -CR | ICE CREAM - MAG |
I ordered the lobster carbonara and ended up with severe food poisoning in the early morning hours of the 11th. As I has not eaten anything all day, there was no other reason for me to get so ill. Waiter Andre, table 206/1, $100.18 bill
(ADDITIONAL GUEST COMMENTS - - the receipt is virtually unreadable due to a spill, the details that could be read were in my online submission. Andre was our waiter. We sat at a booth #206 in the bar area. We were a party of two. The receipt shows 4:51pm as the time on Friday Feb 10th and a total price of $100.18. I left a $40 tip in cash, so I’m sure Andre will remember us. - I ordered the Lobster Carbonara and it was the only dish on the table that we did not share. I did not finish the dish, it was the first time I’ve ever ordered it and simply thought I just didn’t care for it. - I did not go to the doctors it was late Friday evening/early Saturday morning when I was most ill. I had cramps, bloating, nausea, diarrhea, overall feeling of weakness and a headache. I did not feel well again until Sunday. My husband was not ill. - I know the carbonara is what made me ill since I had not eaten all day. We shared everything else on the table and I’m the only one who was ill, there’s no other reason for me to be so sick. I’m asking that I be refunded for the carbonara, please. - NC) | LOBSTER CARBONARA - MAG |
I am writing about a concern that I had regarding my visit to your establishment in Annapolis, MD. We ordered the Marco's Meal for 50.99. We were very disappointed from start to finish unfortunately. We opted for the mozzarella squares which were barely warm in the middle. When our food was brought out, he found a long hair in his linguine. We didn't say anything at that point as we did not have time to wait for another dish to be prepared. The cheese ravioli was not hot either. When we received the apple dessert, the ice cream was mostly already melted on it. (server Whitney Demar) | LINGUINE DI MARE - MAG |
I ordered the That’s Amore package and 2 bottles of canopy red wine for dinner to celebrate our anniversary with my wife- there is no wine in my package, and the wines are not checked on the check list stapled to the bag. This is my first order from you and I am really disappointed -put a dint in our evening! Please refund to my credit card the cost of the wine plus an additional $5.00 from the tip I left. Thank you, | WINE - MAG |
Hi I ordered the "Amore" special for 4 with the chicken Francese. When I got the order home I saw that the containers contained only pieces of chicken. There was no vegetable, and no potatoes. This was unexpected since the lunch and dinner versions do contain these sides. Was the meal not supposed to have the sides? If so, the description should note that because it was expected that the full order come with the package. Thank you.
ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to BOG, "Thank you for the reply and gift. I appreciate it, but would still like to know whether I was wrong in expecting sides, or that they should have been included." -CR | FAMILY MEAL PACKAGE - MAG |
Guest Left Voicemail: " My husband and I were at Maggiano's and I was in Naperville on February 11th for the comedy night. I would like to let them know that the pork chop dinner was the worst dinner we have ever had. The pork chops tough, potatoes undercooked, the Brussel sprouts we're under cooked and hard. It was not worth $89 plus service fee that we paid thank you."
ADDITIONAL GUEST COMMENTS 02/14/23 - AGENT CALLED GUEST BACK: We do not have a check number but maybe I could find a confirmation number for the event. We paid with my husbands card but I don't have that information right now. Yes, that is our email address and I can send you the information you need if you will email me.
ADDITIONAL GUEST COMMENTS 02/15/23 - GUEST REPLIED BACK TO OUR REQUEST FOR MORE INFO: Hello. The last 4 digits of the credit card used are 0030 and the amount paid was $199.20. As I mentioned to the customer service person, the main entre (pork chops) was terrible. Thank you. | PORK OSSO BUCCO |
Guest left VM: " My name is Mxxxxxxx please call me at 2xxxxxx . I would like to discuss something we had a situation my job. Thank you."
ADDITIONAL GUEST COMMENTS: 02/14/23- Called the guest: Got VM. Left a message with my direct number to call back.~MPC
ADDITIONAL GUEST COMMENTS: 02/14/23- Guest called: I went to Maggiano's on Sunday, and I always order gluten free separate from my family's dishes. There were 7 of us and they did family style. The originally brought out the wrong thing to me. They ended up charging me for 7 family style dinners plus my extra gluten - free dish. I did speak with the manager - a lady who I have seen before many times, they were supposed to take off my meal. She took off my family style. The waiter was overwhelmed and I wished I could have tipped the bus boy. I was not happy that I was still charged for the incorrect dish. I never say anything. They only brought 1 salmon for everyone which I thought was not good. The waiter seemed sleepy and it took forever to get our food. Whoever was his bus boy or partner was amazing and on his game. ~MPC | GLUTEN-FREE PASTA - MAG |
hello; i had ordered delivery and am missing one of my salads i ordered and the chicken on the alfredo was undercooked. | CHICKEN NOT SPECIFIC - MAG |
Social Media Complaint: Please stop changing your recipes. Meatball sandwich went from delish to being essentially thrown onto a burger bun. Mushroom ravioli has been delicious for 6+ yrs ive been ordering, new marsala recipe is not there. (FaceBook) | MEATBALL - MAG |
Ordered the That’s Amore 2 special on 2/14. The order was missing the 2 meatballs appetizer, salmon (lemon and herb) with the mashed potatoes, and the tiramisu, cheesecake, and the box of lemon cookies. I understand that it’s a busy day with valentines, but for $60 I’m missing about half of my order. And when I checked the check that’s attached to the to go bag all of the items are marked off as if it was checked to make sure no items were missing. But items were still missing. (OLO) | MEATBALL APP - MCLAS |
Requested only one thing. Extra aglui sauce especially w double order. None received. I would still like to receive | SAUCE - MAG |
I ordered a Valentines bundle and an order of Mozzarella sticks. Unfortunately, the mozzarella sticks were not in either of my bags. I called the store, but I was on hold and then finally after calling back a manager called and told me he could refund me the price. | MOZZARELLA MARINARA - MAG |
I doubt I return to Maggianos anytime soon. Six of us were in your Southpoint location last night for a Valentine’s outing and were so disappointed.
ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to request for additional info, "As I said in my previous email, we had an early reservation so that we could have a nice dinner before the restaurant getting so busy. Please
know that our server was as professional and sincere as any we have ever had. She tried to keep us comfortable and was very attentive. We received our salads, breads and drinks in a very reasonable time. When
done with the salads, she brought us more bread and said that our food should be out soon. That would have been at approximately 6:15. I think our first entree arrived between 7 and 7:30 and the salmon was luke
warm and tough, the eggplant parm was served in two rows on the platter. One row was nearly burned and crunchy and the second row was just cooked. The lasagna was cool. Since I am allergic to shellfish, I could not eat
the shrimp scampi so I won't comment on it. We were given more servings of the dishes we ordered but no one wanted to bring any of it home due to the taste. The deserts were great! As I said previously, I have eaten there before, individually, with a large group ordering individually and also family style with a large group and the food was great and the service good. I am so sorry to complain but with it being Valentines and the 3 couples gathering for a nice evening, I can say that we were all very disappointed. Especially with each retired couple spending at least $100." -CR | SALMON - MAG |
First, compliments on our server, Kristi. She was great, very efficient and personable. However, the Caesar salad was below par. The lettuce wasn't fresh, it tasted as though it was a couple of days old. The parmesan was overloaded. We couldn't finish it because the cheese was piled on too heavily. Just informing. Thanks. | CAESAR SAL - MAG |
Social Media Comment: Maggiano's - thoughts…? Source: Facebook
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/16/23 in email:The last 4 digits of the credit card used were 2648.~ LS | BAKED ZITI - MCLAS |
I wanted to check if the lasagna was pasteurized or not pasteurized ricotta cheese? | LASAGNA - MAG |
My pick-up order for "That's Amore Carryout Meal for Two" was missing the two Italian Meatballs, and there was no salad dressing included, either pre-applied to the salad nor in a separate container. While the lack of dressing was only a mild inconvenience since we had some here, we really missed not receiving the meatballs. My order was placed and picked up well before the dinner rush, so not really sure why this was overlooked. Perhaps a little better QA/QC is needed? But on the positive side, the Chicken Francese and side Marinara sauce were especially good! | MEATBALLS - MAG |
Hello! My husband and I would really like for Maggianos to bring back your cannoli cake, even if it is just for a limited time. We celebrated an anniversary there years ago and the dessert we chose was the cannoli cake. Since then, you have not had the cannoli cake on your menu and we miss it all the time. Please bring back your cannoli cake, even if it is just for a limited time! | DESSERT GENERAL - MAG |
Twice in 2 weeks we call for take out at the Tampa west shore location. "We can't do spaghetti w/ meat sauce, we're out." Second attempt, no spaghetti, again, so we made a second choice, as a backup suspecting a systemic issue. "Sorry no lasagna either." Who runs out of pasta dishes consistently by 3pm? This location. Great food, but starting to look for other options that can actually have food for purchase since they don't/can't/won't. | SPAGHETTI AND MEATBALL - MCLAS |
Comment: Good morning: My husband, John Podsedly, placed a phone order for Maggiano's food using a gift card on 02/09/23 from the location at Mayfair Mall in Wauwatosa, WI. When I was unpacking it, I discovered that the bread had mold on it. I called the restaurant, was put on a lengthy hold for the manager, and then disconnected. I have filled out online forms, only one of which went through, only for us to be told that it was blank. How would you plan to make this right? Thanks for your attention, | BREAD - MAG |
I've been eating at your restaurant for over 20 years and this is the first time I've had such a terrible meal. I had the chopped salad for lunch along with a 1/2 chicken parmesan sandwich which included french fries. The salad had way too much dressing on it; the french fries had grease on the bottom, and the sandwich tasted like it had been frozen. I ordered an eggplant parm to go for my husband. It too tasted like a frozen dinner. Both meals were SO disappointing! (Server Caroline) | CHICKEN PARM SANDWICH - MAG |
Hi! We had impeccable service last night as always—quick and friendly. But I got very ill about an hour after eating the cannelloni florentine—it had a slightly off taste and quite a bit of cartilage, but we were in a hurry so I didn’t want to send it back. I had terrible stomach pains all evening and am still off this morning. Daughter didn’t eat any and is fine.
(2/18/23- Guest replied to request for more info: Thank you so much for the reply. We ate at 530 and paid at 624. Check 130013. Kids pasta, cannelloni florentine, GL Banfi, and one dessert sampler. Last digits 9926. The
service was incredible as always.)-VC | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
Terrible food - again. No one in my family ate the food.. it tasted soapy / like chemicals - we pitched it. I would like a refund. The last time I ordered, I ordered a huge party size Cesar salad and they did not seal the dressing and it ruined the salad and it was waaayyy too much. That was $50 down the drain. I won't be back. I would like a refund and I will be kind not to give you a google review. | CHICKEN PICCATA - MAG |
I recently picked up a GiGi's butter cake for my mom, as we both love the cake. When we got home to eat it, we noticed it looks nothing like the GiGi's butter cake previously and it doesn't taste the same-- not as moist, has a cornbread texture--nothing like the cake before. In the past, I have looked for the recipe from GiGi's butter cake but could not find it on-line. Would you share the recipe for the original GiGi's butter cake?
ADDITIONAL GUEST COMMENTS 2.25.23 Guest replied to apologizing that we cannot disclose the recipe, "Thank you for the coupon! It would be great if they would bring back the previous GiGi’s Butter Cake—we loved it!" -CR | GIGIS BUTTER CAKE - MAG |