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Complaint: I rather send email to ceo or owner Already told the restaurant supervisor and manager .. they just ignored our issue ... We visit often $200+/visit and we buy the $5 ready meals for quick bite @ home, ... we stopped visiting after the Very disappointing Thanks Giving Dinner 2022, we reserved weeks in advance, I thought I will have Family like holiday meal, we could not fly to be with family, The Dinner was served cold, Turkey like leftover next day, gravy by request, anf arrived 15 min after requested, service very slow, and when we tried to get the server attention she gave us a look as what do you want i am busy .. We bought our trusted bites and paid for the BAD dinner, and left food mainly untouched, .. very disappointing .. n other visits was 4-5 stars. We reported to the supervisor, and they didn't seem to care .. Every time we think about places to go eat or invite friends to .. we stop our selves from going back to Maggiano's .. in part for the Disappointing Thank Giving and more about how so called management just ignored our concerns .. .. We want to visit again , but not before your management address our visit .. | FETTUCCINE ALFREDO - MAG |
Last Tuesday, Jan. 24th we had lunch and ordered three $5.00 "to go". dinners. One order was Spaghetti with Meatball and two orders of Lasagna. The Spaghetti with Meatball was fine but the Lasagna was a disappointment; It may sound strange but it didn't seem like it had any Ricotta Cheese, just Mozzarella Cheese. I took photos of it if you would like to see them. To give you an idea home much I like your Lasagna, I've had over seven thousand views on my Yelp account. I would appreciate it if I could a credit next time I visit your restaurant. | LASAGNA - MAG |
WHERE IS THE GNOCCHI????? Can you PLEASE bring it back? I do like many other items on your menu, but the gnocchi was sooooo delcious! Also, the butter cake is now served with strawberries?? Sorry but that is so ordinary and expected. Please consider bringing the grapes back with the butter cake!! That's all... thanks for listening! | GNOCCHI - MAG |
My husband especially loves your bread pudding. We enjoy your menu choices. | ENTREE NOT SPECIFIC - MAG |
We have ordered a curbside pickup. Angel Hair Pasta was missing in both portions of the Parmesan-Crusted Cod with Calabrian Honey. Order # 15867699065356289 | PASTA ALL - MAG |
I ordered food through grubhub and was delivered fettuccine that was under cooked un non edible. (Listed door dash as grubhub was not an option) | FETTUCCINE ALFREDO - MAG |
The Rigatoni Arrabbiata would be so much better if it was not spicy. While my waiter advised me that it had some spice, I was not expecting it to be as spicy and unpleasant as it was. I couldn't eat it. Our server Joseph (Denver Tech Center) was perfectly nice and attentive but a little over the top; he seemed really anxious and nervous. | RIGATONI ARRABBIATA - MAG |
Medallions are a fav but disappointing last time. Served with fries as you ran out of mashed. Seems like a small issue, but believe mashed w/ cream sauce makes the dish. Order taken back. Returned in 20 with mashed. Appreciated, but not the same. Srv was great. Although asked him not to as kitchen tried to make things right svr talked to mgr and 1 order comped. For future reference would prefer being told of not being able to serve as described on the menu instead of substituting. Given the chance may have found a new favorite! | MASHED GARLIC POTATOES - MAG |
I was visiting Dallas with friends on Friday, January 27th. I had bragged about Maggiano’s during the visit because I LOVE the food. I visit the restaurant each time I’m in Dallas. My friends couldn’t wait to try it. This time I needed to do a to go order because we were going back to the hotel after a long day. I called ahead of time to inquire about the classic meals, which have always been buy one get one to go for $5. I was told that the order was fine and could be a take out order. Upon arrival, the hostess sarcastically informed me that the policy had changed a few hours ago and we could
ADDITIONAL GUEST COMMENTS: 6/1/23- Called the guest: Got VM. Left a message with my direct number to call back.~MPC
ADDITIONAL GUEST COMMENTS: 6/1/23- I live in Louisiana, and every time I visit I eat a Maggiano's. I was going out there for training, and I wanted to go in to eat. I always do the take home for $5. Well my principal didn't want to dine in, so I called ahead of time. I asked the girl if we could do the same deal to-go - she said that was fine. I arrive and order and they say oh no you can't do that. I said I am pretty sure that I just talked to you and you said it was ok. She said well the manager changed that today. She was laughing at me. I couldn't believe her behavior. I just wanted to let you guys know about the to-go girl's behavior. It wasn't like I was tried to change the rules - I called ahead to make sure. She didn't care and embarrassed me. It just didn't sit well with me. Server: Kelscy Rayo~MPC | ENTREE NOT SPECIFIC - MAG |
The new garlic bread is subpar to the old preparation. It was way over priced and tasted just like what I can get in the grocery freezer. When I ordered it just a few months ago it was fantastic. It was comfort meal after my son was in the hospital for emergency heart surgery at one month old. I was craving that same comfort tonight and was extremely disappointed. I recommend returning to the old recipe. | BREAD - MAG |
Cream of chicken potato soup had one potato and no cream. Husbands dinner was over cooked. And the bread was stale. I have dined there many times and have never had any of this happen. For $90 I expect things to be better than this.
AGENT COMMENT GUEST EMAILED- Guest emailed 02/05/23 in response to my request for more information:
Hi Tracye, The check number is 90002 Last four of gift card is 6391 We owed $31.68 after the gift card which was put on card ending in 1XX4 Date/time 1/29/23 1:01pm Total was $91.68 ~TD
AGENT COMMENTS - Guest emailed 2/5/23- Thank you Tracye ~TD | SOUP OTHER - MAG |
I always come to your restaurant to get the Gnocci in Blush sauce. I am no longer seeing it on the menu. Is it no longer available? | GNOCCHI - MAG |
Incorrect order. I placed an UBER EATS order last night. My daughter is vegetarian and ordered ravioli with marinara and I ordered chicken parm. They order that was delivered was marinara with meat sauce. There was no way to contact anyone about this order. Please help. It ruined our entire meal. The UBER EATS check was 3020273. | FOUR CHEESE RAVIOLI - MAG |
Meatballs are $12.99 Double your order for $8 should be $20.99 rather than $23.99. There's no way to address this but I thought I would let you know. Dining out has become very expensive, even for those of us who are pretty well off. | MEATBALLS - MAG |
yes i had the worse experience i’ve ever had at this establishment i ordered 2 scampis WITHOUT THE SHRIMP, do chicken instead due to an allergy, and u expressed this concern & I got the 16oz ribeye steak meal WELL DONE. It was soo pink i thought it was raw like it was medium rare whole experience was TERRIBLE and i go here all the time.
(02/05/23 AGENT COMMENTS- Guest replied to request for more info: "i don’t have the receipt, but it was said y’all can look it up in the
system and i used card, when i did ask again i was rudely told no about the said receipt, probably knew that order was wrong!" -WH)
(02/05/23 AGENT COMMENTS- Guest replied to our request for the last 4 of the card: "hello wendy thank you for getting back to me, i meant to say cash my apologies, i wouldn’t have typed “i used card” after you asked for the card i used, i think i was typing to fast." -WH)
(02/06/23 AGENT COMMENTS- Guest replied to request for check details: "yes ok, it was 2 shrimp scampis (supposed to be sub for chicken) and the ribeye and i added the side salad for like 3-4 dollars ! it was no desserts or apps, and 4 people for the party and a late 30s caucasian male, i dined in, but i got THOSE items to go so i didn’t check until i got home i should’ve at the store but they said the order was checked before they put it in the bag for me" -WH)
(02/06/23 AGENT COMMENTS- Guest replied to our finding one check that has a Ribeye, but only 1 Scampi is on the check: "but no that was the day, could the shrimp scampis be on a different one ? like i said i dined in and did a togo maybe it’s on the dine in recipes or togo or got mixed up!" -WH)
(02/08/23 AGENT COMMENTS- Guest replied to request for more info: "ok, i don’t think so.. um i know my child had the egg plant parm, you can try that." -WH)
(02/09/23 AGENT COMMENTS- Guest emailed: "hello, i know the ribeye one was found.. has the scampi’s been found?" and "yes [confirming the Austin Maggiano's on Domain] that is the right one ! and lord i don’t understand how there’s no shrimp scampis.. well it was for chicken scampis … is there a way they put it as something. else? and what are the next steps because the whole thing was already a big inconvenience and now this is just making it soo much worse ! but i know it’s not your fault and thank you for helping me wendy! great customer service." -WH) (Server Brittany) [AGENT COMMENTS: the guest is diligent for too long and confident of the basics; I am coding this based on the one check that has the Ribeye and ordering a goodwill eBOG. -WH] | 16OZ BONE IN RIBEYE - MAG |
So this is the second or third time that I’ve gone to this location and this happens. I got a side of Agliolio and the little container is not even half full. Is this really what we are supposed to get for seven dollars? I have a photo of it upon request. | DRESSING/SAUCE CONTAINER - MAG |
Hello - the staff member who took my order and handled payment was very helpful. When I arrived at the restaurant, I went to the main entrance. It was quiet but I wasn't greeted by either of the hosts. Main issue: the spinach side order container was not even half full which was unexpected for the current cost of the item. | SPINACH - MAG |
My food is raw and inedible and I want a refund for the inconveniences. Thank you for your help. | EGGPLANT PARM - MAG |
Over 10 years ago, you all had Chicken Tortellaci, Smoked Ham, on the menu. That was one of the many items my wife and I selected for our Wedding reception with you all. Any chance you all could still prepare that, gluten free for a special occasion (at that time she could eat gluten)? Understand if you can't, but figured I would ask. I'm looking to get it on 2/24 for a takeout meal. | OTHER MENU - MAG |
My wife has a onion allergy and we asked for her entree salad with the fried onion strings on the side as well as blue cheese dressing. The onions were on the salad and they brought ranch. By the time it came back to the table I was done eating and she didn’t feel like waiting. I basically paid $60 for a entree salad and 2 orders of fried zucchini and tip for the waitress. Maggianos to return to the excellence it once had. I small gift card, comp the meal, any gesture would have been acceptable but I got we screwed up sorry here nothing. Leave hungry and unappreciated. NOT HAPPY! (Server Ja'nia) | MAGGIANOS SAL - MAG |
I ordered the lasagna and it looks nothing like the picture. It was tasteless. It had no vegetables. No nothing on it. Just meat and cheese. We don't normally eat carbs because my boyfriend and I are a little older and so we try to stay away from carbs. My boyfriend is having cancer and his body is craving carbs. I understand the menu has changed but the quality of the food should not. | LASAGNA - MAG |
Missing item from order
02.06.23 ADDITIONAL GUEST COMMENTS:"> * the following: 4190Date of visit: January 31st missing Mozzarella sticks | MOZZARELLA MARINARA - MAG |
If you are not going to put Braised Beef Cannelloni back on the menu then would you share the recipe online? And if not then why not? I love and frequent the Brentwood MO restaurant but miss the Braised Beef Cannelloni as do thousands as I’ve discovered on internet blogs. | ENTREE - NOT SPECIFIC - MCLAS |
For our young daughter’s last birthday celebration, she was greatly disheartened to learn that the gnocchi was no longer on the menu. It has been her favorite at Maggiano’s for years. Our waiter kindly chatted with us about how it was his favorite dish and comfort food as well. He encouraged us to write to Maggianos to ask for the gnocchi to be put back on the menu, so that is what I am doing here. Please bring the gnocchi back!! We loved the delicious flavor, and it was a true family favorite. We greatly hope to find it on the menu again in the future to enjoy! Thank you… | GNOCCHI - MAG |
the Caesar salad used to be one of the best, I can do better with a bag of salad & Marie's dressing [off-the-shelf supermarket items]; same for the bread. | CAESAR SAL - MAG |
I ordered eggplant parmigiana, I received old hard rubbery spaghetti. I wasn’t even worth a fresh boil of spaghetti. | EGGPLANT PARM - MAG |
So the food I ordered was not what was packed. Called the store and was given the excuse that they “stapled the order slip” after the food was packed so that’s how it got messed up. Tried blaming DoorDash. So your employee doesn’t check what’s in the bag before stapling the order? DoorDash is just responsible to ask for my order, the bag. Not verify what’s in it. I need an explanation.
ADDITIONAL GUEST COMMENTS 2/7/23 Guest e-mailed in response to DD contact: I’ve already received a refund from DoorDash so I’m not seeking for one from you. I just wanted to relay my concern as this was clearly not DoorDash’s fault that the store incorrectly packaged its guests’ foods.-SW | RIGATONI ARRABBIATA - MAG |
Delicious | ENTREE NOT SPECIFIC - MAG |
This is not a request for reimbursement. A new friend wanted to take us someplace nice for dinner as a thank you for a personal favor. The worst meal that we've ever had at Maggiano's!! Shrimp scampi was swimming in oil, stuffing in the mushrooms was extremely dry, rigatoni arrabbiata was sitting on a big scoop of cold ricotta cheese. Maybe the kitchen was having a bad night but as a chain we would expect consistency at all times. We did not want to embarrass our hostess who paid for this meal but definitely want you to be aware how shocked we were to be served a meal of such poor quality. | SHRIMP SCAMPI - MAG |
Hi I had a late lunch early dinner a couople weeks ago and got the pasta to go specials. Is this available on to go orders or just dine in? Service was excellent as was the food on my visit | TODAY AND TOMORROW MEALS - MAG |
Hello! You guys discontinued a dressing which my wife and I absolutely loved. I was hoping that since it’s no longer made in restaurant, you’d be willing to share how to make it. It was the white balsamic vinaigrette. We used to buy it separately and use it at home in different dishes. I know this is probably taboo to ask, but the worst that happens is you guys say no! Thank you so much for considering. | DRESSING - CH |
I dined at your Denver DTC location last night. I ordered a side salad and it didn’t have any dressing on it. I couldn’t flag down our server so I didn’t eat it. Two other servers brought our meals out to us & my chicken parmigiana was way overcooked and the breading was VERY dark. I should have sent the meal back immediately because it was overcooked but I didn’t see our server again until she came back to give us the check. The receipt I am referring to is my friends check, I didn’t save mine. My total was $69.85. Server: Bryanna | HOUSE SAL - MAG |
My order was prepared completely wrong and practically undeible. My order number and order location is ORLANDO 9101 International Dr., Orlando, FL 32819 (407) 241-8660 Order # 15982143036211200 The rigatoni had what seemed to be water as sauce!!! Nothing on the noddles, the noodles were so plain no sauce on it basically water and parsley? There was also practically no chicken at all in it! The tiramisu was missing the chocolate shavings and the fudge on the bottom as shown in your picture! Please help I want a full refund!!! (OLO)
(GUEST COMMENTS: I would prefer a refund to my card as I live for from a maggianos. Thank you , Ryan) | RIGATONI D - MAG |
Picked up a to go order tonight and was super disappointed when I got home and went to eat dinner only to realize that they did not put any tomato ragu on the eggplant parmesan or spaghetti, like zero. And I had even ordered a double portion of eggplant parmesan with extra tomato ragu. Since I live 25 minutes from the restaurant I chose not to drive back to get the order fixed. I just warmed up some store bought sauce I had in my pantry. Needless to say it wasn’t as good as Maggianos which is what I paid for and was so looking forward to. (OLO) | EGGPLANT PARM - MAG |
Ordered mag salad and tiramisu, neither were fresh - disappointed. | MAGGIANOS SAL - MAG |
My boyfriend and I for 6years have made it a trip our anniversary 2/3 to come to maggiano's because we fell in love with the spinach dip..we are now engaged as of 1/28/22..well to our unfortunate surprise the spinach is off the menu now..being upset is a understatement. We live in Greenville SC and we don't have a maggiano's there but alot of places have spinach dip but maggiano's was the best we ever had and now it's gone..this sadly ruined our experience this time..im not sure if we will be back. | SPINACH & ARTICHOKE AL FORNO - MAG |
The food was unacceptable. The Ceasar salad was just clumps of iceberg (not Romaine) lettuce, the pasta had wads of alfredo sauce that had not been mixed onto the pasta, the chicken piccata was like cardboard. My family has dined at Maggianos for years, and this was the first time I've been so disappointed with the food. | CAESAR SAL - MAG |
Our family has been dining at Maggiano’s since 1996 and always thought portions were sufficient and prices were reasonable. However our recent visit were menu prices are extremely higher and portions significantly smaller could prevent us from eating there again. The takeaway portions were extremely small, almost to the point where it was intentional. The wine, appetizers and entrees were both expensive and small portions. Also the food quality was not great. With spaghetti having way too much sauce and also tasted very sweet. However our waitress was attentive and good. (SERVER: Michelle) | WINE - MAG |
Ordered Parmesan crusted cod for first time. It was delicious but disappointed when we got home that the Angel hair that menu states it comes with was not included. The container only had the cod in it. Also, tried calling the store today during what I hoped would be a slow time and sat on hold for 10 minutes and then it just hung up on me. | PARMESAN CRUSTED COD |
I got home, proceeded to unpack our dinner and discover one of the side salads were missing. I was too tired to return to the restaurant and I tried to call but no answer. Please credit my card. Thank you! | SALAD - MAG |
Im wondering why you took the spinach and artichoke dip off all in raising the prices. That was one lf the reasons we go to your restaurant. I hate to say it we wont be back. We have had all our anniversaries and birthdays there. I guess we will find somewhere else to go. | SPINACH & ARTICHOKE AL FORNO - MAG |
Ordered chicken arrabiata and substituted sausage for chicken and was charged an additional $5. What a rip off. Don't know if we'll be back. Terrible for a couple who is 75 and 72. We are on a fixed income and this was outrageous. | RIGATONI ARRABBIATA - MAG |
Maggiano’s has always been my favorite Italian restaurant. When I got home with my meal and started eating is when I discovered serval long pieces of hair in my food! I was completely disgusted and lost my appetite within seconds! Do better! | FOUR CHEESE RAVIOLI - MAG |
I paid for shrimp to be added to my chicken alfredo, however there was no shrimp. I just want to be refunded for that since it costs extra to add. | SHRIMP NOT SPECIFIC - MAG |
Hello- I haven't been to your place since last month but I had to check something to continue here- I was just checking to see if in your email of Saturday, 2-4-23 you meant to say Valentine's Day, with a "V", not a "G", or maybe I missed an inside joke?! Love your food, always!!
02.11.23 ADDITIONAL GUEST COMMENTS:" Now, I get it (GALentines day)! It is a great idea! Some days my brain is just not working like it used to!
We REALLY do LOVE your food!!! We would LOVE to have a location in Lee’s Summit, MO! Thanks for responding to my inquiry!" | OTHER MENU - MAG |
Bring back the gnocchi, and the spinach dip! | GNOCCHI - MAG |
My order last night was missing the side of spag aglio for 7.99. It was never checked off and never put in the bag. It’s not the point of 7.99 being refunded back to me, but when I have no kitchen and I order 5 things, how does no one check and recheck. So please do refund me back for the error. I also just wanted to mention, I dine in at lunch and order the 2 beef medallions and it is amazing. I ordered it for dinner with 4 and I have to say I was disappointed on the amount of potatoes, onion and mushrooms that was given. First time ordering dinner and I am disappointed. thanks | SPAGHETTI AGLIO OLIO - MAG |
We had a nice visit overall but our food was just not good. Our wait for the food felt like it was 45 mins+ and when we received our order it was dry & not warm. I ordered salmon and spinach. The salmon was so dry, and the spinach was not even cooked. My husbands food was cold as well. We aren’t usually the type to complain but we were disappointed. We know the restaurant was very busy at the time but wish we had a better meal. | SALMON LEMON HERBS - MAG |
Great play to eat | MARCOS MEAL FOR TWO - MAG |
Good food | LASAGNA - MAG |
Can someone please look into the bread that comes w/ the meal? We ordered 4 meals yesterday & both breads were full of flour underneath & cakey on the bottom. The coloring was off & some parts of the bread were really dark. We were hoping that the bread did not go bad. Also, for some reason my spaghetti had several pieces of linguini pasta mixed in there. My spaghetti & meatball barely had any sauce mixed into it. We have never had this happen before. Thank you for looking into this matter. We are regular customers & we really love the food here.
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/12/23 in email: Thank you so much Lana for being so kind. I did not click on print because I was afraid that once I click on it, I will not be able to print it from our main computer. Our laptop is not hooked up to the printer. I am not sure how much is on the Be Our Guest Certificate. Are you able to let me know or I can turn on the main computer to find out. Once I click on print, would it tell me the amount? We do not have a smart phone. We have an old fashion flip phone with no internet. We are old school over here. Again, thank you so much for your generosity. I really appreciate it. Sincerely,~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/12/23 in email: Dear Lana, Oh my gosh, thank you so much for your generosity. Bless your heart for your kindness.~ LS
(ADDITIONAL GUEST COMMENTS: Guest emailed 2/15/23 in email: Good Morning Lana, May I please ask you, does the (eBOG) have an expiration date or does it last forever like a gift card? The Reference Number is 2883533.Thanks,~ LS | BREAD - MAG |
Todays order was not what I am accused to when it comes to quality. The rigi d had almost no onions/shallots there was very little sauce as well. I ordered two salads and asked for blue cheese on the side for the side salad. The side salad had blue cheese on it and large one it on side. Made it work but not how I ordered. | RIGATONI D - MAG |
We had the Marco's Meal For Two again. It was now 50.00, it had been 38.00. We had a gift card and 10.00 off from a half birthday. As Seniors it's no longer affordable to eat at Maggianos. Adding an over 30 percent price increase is not reasonable. The food and service were the best as usual. Unfortunately, with the overly steep price increases we will probably not be able to dine at one of our favorite restaurants any longer. If there was some type of Senior discount that would be helpful. | MARCOS MEAL FOR TWO - MAG |
We have traveled & eaten in your restaurants in az, nv for over 10 years & our only dish that we eat there was the chicken spinich manicotti. Now that you have taken it off the menu we do not go there anymore & a lot of people who enjoyed that dish aren't going there either. Can you please bring it back on your menu. We love your appetizers, but again we were very disappointed to learn that you took the Chicken-Spinich manicotti off. Thank you for your attention regarding this. We always spent almost 200.00 to 300.00 dollars everytime we went to the locations. Live in N.M. | CHICKEN NOT SPECIFIC - MAG |
MLI is our fav and we have been coming here since last decade.Always loved the food, service, vibe of the place.However,many of our fav dishes are not on the menu anymore.crab&shrimp cannelloni was long gone and more recently chicken manicotti also not on the menu.Today we got meatball spaghetti,lasagna,chicken mushroom cannelloni. I ordered the red snapper with lobster sauce but there was no lobster in the sauce whatsoever. Also we got the espresso in the end which used to come with a biscotti earlier but server told us they don’t do it anymore. Very disappointed after today’s visit. | RED SNAPPER W/LOBSTER CREAM SAUCE |
My nephew suffered an allergic reaction shortly after leaving dinner. He has no known Allergies. He ended up at CHOP KOP hospital. We believe it was something in the tiramisu. Are you able to provide a list of the ingredients? We need to find out what is allergen is. Also are the eggs cooked or raw? Thank you so much for your help! | TIRAMISU - MAG |
I ordered a fettuccine Alfredo with chicken and there was no chicken in it when I checked it at home | FETTUCCINE ALFREDO - MAG |
I was at the airport restaurant between 5:30-6:30 pm yesterday and ordered a meatball sandwich. Halfway thru both slices I noticed that the meat was undercooked, but was in such a hurry to catch my flight, I didnt notify the server. I got home last night and was violently ill due to the meal. I'm requesting that the cooks do a better job of ensuring meat is cooked thru and a refund on the meal. Unfortunately, I don't have the receipt, but did you my credit card for reference. Please call me asap.
AGENT COMMENT GUEST EMAILED- Guest emailed 02/12/23 in response to my request for more information:
DFW Airport Dallas, TX Did not save receipt 0XX2 2/6/2 5:30-6:30 pm $85.53 Thanks for getting back to me.~TD
AGENT COMMENTS - Guest emailed: 2/15/23 - Hi Tracye, Following up on this as no one contacted me yesterday or today to refund
the dinner bill. Please let me know when I can expect this to happen. ~TD
AGENT COMMENTS - Guest emailed: 2/18/23 - Hi Jen. The credit was received. Thank you very much for your communication and care. Well done. ~TD | MEATBALL - MAG |
My cod parmesan honey was burnt and the filet was super dry! I threw it away. I have pictures of what the food looked like and would like to speak to a manager. My number is 502-550-4584. I have tried to call the restaurant several times since Sunday to speak to a manager. I'm so disappointed!!! | PARMESAN CRUSTED COD |
Responding to my Google review by Frieda Roshto Vind. We were celebrating 2 birthdays and an anniversary. The server was clearly new and had no idea what "family dining" meant. We clearly said no salads and no pork, instead we wanted stuffed mushrooms and bruschetta. We were served Caesar salad with very little dressing and a salad covered in bacon, no dressing. We finally got the mushrooms after asking twice and after the pasta was served. Never received the bruschetta, our favorite dish... | SALAD - MAG |
Hi there, I ordered spaghetti and meatballs and received 1 meatball in the meal. I can provide a photo if necessary. Given the meal cost over $20 for take out, I would be extremely hesitant to ever order again if that is the type of portion that is being served (plus the menu should probably say ‘spaghetti and meatball’ in that case lol). | SPAGHETTI W/ MEATBALL - MAG |
Terrible meal. (1) We were served what looked like a sliced untoasted, white bun instead of baked bread. I asked about it and the waiter said the truck hadn't come and they were out of baked bread. (2) We ordered coffee, what we got was way below standard. When I asked the waiter told us that they were out of Lavazza and they "found a bag of Maxwell House in the back". I sent it back and he took it off the check. (3) The bread on the sandwiches were also below standard, looked like half a hamburger bun, and burnt on top of that, finally, the chicken was grizzly.
ADDITIONAL GUEST COMMENTS 2.14.23 Guest replied to request for check#, "As I recall I used a card ending in XXXX" -CR | COFFEE - CH |
My husband ordered food from the Naperville restaurant on 2/6/23. There was a hair in the chicken fettucine. He had spent about $150 on the food and needless to say no one wanted to eat it after we discovered the hair. | FETTUCCINE ALFREDO - MAG |
ordered a Side Caesar Salad and was left out of the order | CAESAR SAL - MAG |
Your prices have gone up substantially, even since Jan. 2023 as our last visit! Add gratuity based on tax (did before). Used Maggianos bonus card, not allowed to use Lettuce Entertain. Card ('till April still a Lettuce Ent.), along w/Maggianos, not allowed to use B'Day e-mail card???? Only allowed Maggianos Bonus Card. True prices have gone up on everything, but this is excessive. We're talking S;aghetti! Take home from complimentary, to $5 then this month $6. We enjoy your restaurant, just won't be able to afford to go as often. | ENTREE NOT SPECIFIC - MAG |
I found the food quality to be shockingly poor and the price horrendous as a reflection. | UNKNOWN CHILIS MENU ITEM - CH |
Very disappointed with my grilled chicken Caesar salad. No Romain lettuce. Only iceberg. Chicken breast was paper thin. It was definitely one of the thinly sliced chicken breasts. Tasted pretty good but nothing special that I would expect from a nice Italian restaurant like Maggiano’s. It was more kin to a cheap, pre-packaged grocery store salad. | CAESAR SAL - MAG |
so i pulled a vm and it was a magg gc case
call the lady and say nope, its used
and she is older and is like my son gave it to me... blah blah nobody else has access
anyway, said i would send the history via email too. told her maybe your son used it and forgot. since it's an ecard that he printed for her. get off phone and one of cks has a amex of a guys name
look on fast ppl and his name is under a relative | CAESAR SAL - MAG |
I ordered the family meal for 2 with chopped salad, lasagna, and chicken parmesan. We did not receive any bread, or sauce for the Chicken Parm. Unfortunately we got home way before we realized. No sauce for chicken parm is a problem. Requesting you ask your folks on the to gos to double check the orders. Rest of the food was good though. Thanks. | BREAD - MAG |
Just noticed you have discontinued serving veal company wide.. You succumbed to pressure from whomever about the evils of serving veal. Customers desires be damned. And no I do not believe ithe decision to not serve veal had anything to do with slow sales. Well you have lost some customers for life.Your numbers may never reflect the loss of our business but your success will eventually be damaged by corperate decisions being made solely based on the views of some vocal minorities rather than the patronage of loyal customers who actually believed in your beand. | OTHER MENU - MAG |
I hosted a dinner party for my husband’s birthday at your restaurant and was very disappointed in the food quality. Not only was your cheese fondue unappetizing, but I was unaware that it contained bacon. This was not mentioned on the menu. My husband does not eat pork, so I would not have selected that item had I known. I mentioned it to our server and he stated it was actually removed from your menu because it didn’t taste good. Also, everything was lukewarm In temperature, which made the food unenjoyable . I was so disappointed, especially after spending over $1K for the event. | OTHER MENU - MAG |
Please bring back the chicken and spinach manicotti! It is the reason we like Maggianos so much. Now we don’t have a reason to come anymore. | MANICOTTI - MAG |
My husband and I dined on 2/8/23 at your Mayfair location for lunch. We feel every time we dine at this location, the quality seems to decline. The bread basket is disappointing. This visit, there was a change in the quality of the Maggianos salad & this was a favorite. There is a decline in the type of greens being used, and filler radicchio in the Maggianos salad.Prosciutto is different.The dressing is not as tasty.The lasagna & shrimp scampi was good. It saddens me after this last visit with the constant deterioration of the food we may not be returning.
ADDITIONAL GUEST COMMENTS 2/14/23- Guest emailed in response to my request for more information: Thank you for taking the time to respond to my email. I have already thrown my receipt away though! | BREAD - MAG |
Ordered calamari and some other items. Calamari was inedible, it was fishy and chewy we threw it away. That is the mail reason we ordered there tonight. I tried to call the restaurant to let them know about problem and it rang and rang. I don’t have an order number because they didn’t give me a receipt. | CALAMARI - MAG |
I had an order through Uber Eats, and the pasta was great. I also ordered a chocolate cake and got tiramisu instead. I am just disappointed I did not get my cake because I’ve been looking forward to that. Just had to let someone know. Thanks | TIRAMISU - MAG |
I saw on a FB post comments that people should contact you about disappointing experiences, so I'd like to register my complaint about the new mushroom ravioli. The old version was so good! It was addictive. This one tastes ok but I wouldn't say it's anything special and definitely not something I'd crave. Please bring the old recipe back. I had started ordering it once a week and then it changed for the worse. | MUSHROOM RAVIOLI |
Steak medallions smelled old and rotten horrible. The bone in ribeye was great service was great | BEEF MEDALLIONS - MAG |
Ice cream for my dessert was packed up with rest of food and sitting on shelf for pick up. Very odd. When i asked about ice cream she dug into bag to show it packed and said “it should be fine.”It was completely melted when I got home. Terrible way to pack the food. Mash potatoes are usually so good, but today, subpar. Bread was hard and packed with no oil or seasoning for oil. I wanted to make this an experience my wife would enjoy for my her 35th birthday and she wasn’t impressed. :(
ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to request for check info, "I no longer have the receipt, but the card I used was a Visa and the last four of the credit card was 4762 and the total amount was $86.64. Thanks for your help!" -CR | ICE CREAM - MAG |
I ordered the lobster carbonara and ended up with severe food poisoning in the early morning hours of the 11th. As I has not eaten anything all day, there was no other reason for me to get so ill. Waiter Andre, table 206/1, $100.18 bill
(ADDITIONAL GUEST COMMENTS - - the receipt is virtually unreadable due to a spill, the details that could be read were in my online submission. Andre was our waiter. We sat at a booth #206 in the bar area. We were a party of two. The receipt shows 4:51pm as the time on Friday Feb 10th and a total price of $100.18. I left a $40 tip in cash, so I’m sure Andre will remember us. - I ordered the Lobster Carbonara and it was the only dish on the table that we did not share. I did not finish the dish, it was the first time I’ve ever ordered it and simply thought I just didn’t care for it. - I did not go to the doctors it was late Friday evening/early Saturday morning when I was most ill. I had cramps, bloating, nausea, diarrhea, overall feeling of weakness and a headache. I did not feel well again until Sunday. My husband was not ill. - I know the carbonara is what made me ill since I had not eaten all day. We shared everything else on the table and I’m the only one who was ill, there’s no other reason for me to be so sick. I’m asking that I be refunded for the carbonara, please. - NC) | LOBSTER CARBONARA - MAG |
I wanted to reach out due to my recent visit with your location. My niece had a birthday dinner and my husband, mom, and myself attended. We waited a very long time for our food and when we got our food the pasta was not completely done for all three entrees. I would like to speak with a manager regarding my visit as I am not happy at all and would not be returning.
02.19.23- ADDITIONAL GUEST COMMENTS:"Thank you for your email, Lea! Unfortunately I did not receive a copy of my receipt. I paid using a gift
card for our food. We were with the large party that had reservations under the name Tierra at 7:30pm. It was a party of 20 that day if that helps. It
was my mom, husband, and I on one check. We all had pastas so 3 pastas on the check on February 10th. I hope this helps and gets resolved soon. Thank you and have a great day!!"-LG | PASTA ALL - MAG |
There must be at least a dozen pasta shapes for which there are excellent gluten free options available. Penne is not always the best shape for a dish/sauce, and frankly is usually boring, so why are you forcing me to have a less than optimal experience as a gluten intolerant customer? I used to frequent your locations regularly before my diagnosis, but now I’m always disappointed. While we’re at it; gluten free bread service is not that difficult to achieve - ask Legal Seafood. Please consider adding gf options! Thank you for reading… | GLUTEN-FREE PASTA - MAG |
Any gluten free menu items | OTHER MENU - MAG |
We dined at your restaurant 2/11/23 for my sons birthday and the food was horrible! The best thing about the meal was the zucchini fritters and the salad. We purchased the family meal, chicken parm, salmon, eggplant parm and lasagne. None of it was adequate! The chicken parm was fried so hard it was tough. The lasagne was salty and the salmon was dry and tasteless. We were a party of 8 and that’s quite a bit of money to pay for a bad meal. Really disappointed. Oh and the dessert sampler was awful! Server: Ana | CHICKEN PARMESAN - MAG |
Reached out via Twitter w/ a photo and rec'd a DM saying I needed to contact here. I placed an order and had a few issues. I shared a photo of my chopped salad which wasn't chopped and was missing bacon, avocado, etc. Did I receive an incomplete salad b/c it was the end of the night? Also I ordered mushrooms which I PAID for and was told by the rep when they weren't in my order that "the kitchen is about to close" as he hands me my bag. I was insulted that the rep thought I should just leave without my food or money w/ a flimsy excuse. (To Go Ireonna) | STUFFED MUSHROOMS - MAG |
I was very disappointed with my meal. The bread that was brought to our table was cold. When we asked for more bread, it was slightly warm. I ordered the Rigatoni D, which has always been one of my favorites. Unfortunately, everything in it was overcooked (both the pasta & the chicken), and it was very greasy. Even though, I didn't eat all of it, I had very bad heartburn and I was sick to my stomach for the next 2 days. One of my friends had heartburn with her dish (fettucine alfredo with shrimp), and the other friend ordered the lasagna, she was sick all night long. | FETTUCCINE ALFREDO - MAG |
I am writing about a concern that I had regarding my visit to your establishment in Annapolis, MD. We ordered the Marco's Meal for 50.99. We were very disappointed from start to finish unfortunately. We opted for the mozzarella squares which were barely warm in the middle. When our food was brought out, he found a long hair in his linguine. We didn't say anything at that point as we did not have time to wait for another dish to be prepared. The cheese ravioli was not hot either. When we received the apple dessert, the ice cream was mostly already melted on it. (server Whitney Demar) | LINGUINE DI MARE - MAG |
The Valentine dinner for 2 was delightful and satisfying! Everything from the pasta to the meats was cooked to order, tender and tasty. All that and treat to the wallet. | PASTA ALL - MAG |
I ordered the That’s Amore package and 2 bottles of canopy red wine for dinner to celebrate our anniversary with my wife- there is no wine in my package, and the wines are not checked on the check list stapled to the bag. This is my first order from you and I am really disappointed -put a dint in our evening! Please refund to my credit card the cost of the wine plus an additional $5.00 from the tip I left. Thank you, | WINE - MAG |
Worst experience! The Alfredo pasta with chicken had over sauce, and their was no chicken at all, which we paid extra for! The dish was salty and tasted odd. The other pasta dish we had ordered, the cannelloni FLORENTINE, was awful! It was cold and the taste was not fresh. It was like it was microwaved from being prepared days before. It did not taste appetizing. We left all the food in the plates. I felt very sick afterwards and felt like puking. We did not enjoy our meal nor the experience we had. I want a refund! The check was $50.00! I would like to be contacted back via email. (Server: Brandon Simpson)
(2/17/23- Guest replied to eBOG offer: So I can’t receive the refund amount to my original payment method I used? I would prefer my money back, the same payment I used. Please let me know if that’s possible. )-VC | FETTUCCINE ALFREDO - MAG |
The worst food and service ever also dirty dishes on the table I dine there all the time this has never happened and to top it off I got to go pasta and the Alfredo sauce is so salty it wasn’t edible ! Missing the chicken I ordered with it as well
ADDITIONAL GUEST COMMENTS 2.18.23 Replied to request for additional guest info, "Nobody there cares because it’s closing soon which I understand When I called to talk to someone, I told her the pasta was salty and not edible and she said it’s pre-package and it actually wasn’t because it was wrapped with a plastic wrap instead of a lid" -CR
ADDITIONAL GUEST COMMENTS 3.1.23 Replied to BOG, "Hi is there a way for a refund instead the only location in my city is closed" -CR
ADDITIONAL GUEST COMMENTS 3.1.23 replied to Chili's BOG offer "I’ll pass on the chilis I will just keep this in case I see a different Maggianos you can’t eat there for $30 are you able to double the gift card value" -CR | FETTUCCINE ALFREDO - MAG |
Hi I ordered the "Amore" special for 4 with the chicken Francese. When I got the order home I saw that the containers contained only pieces of chicken. There was no vegetable, and no potatoes. This was unexpected since the lunch and dinner versions do contain these sides. Was the meal not supposed to have the sides? If so, the description should note that because it was expected that the full order come with the package. Thank you.
ADDITIONAL GUEST COMMENTS 2.18.23 Guest replied to BOG, "Thank you for the reply and gift. I appreciate it, but would still like to know whether I was wrong in expecting sides, or that they should have been included." -CR | FAMILY MEAL PACKAGE - MAG |
I always have ordered the chicken saltimbocca, but noticed it was excluded off the recently updated menu. Can I still order it? Or will it be coming back onto the menu? | CHICKEN NOT SPECIFIC - MAG |
Guest Left Voicemail: " My husband and I were at Maggiano's and I was in Naperville on February 11th for the comedy night. I would like to let them know that the pork chop dinner was the worst dinner we have ever had. The pork chops tough, potatoes undercooked, the Brussel sprouts we're under cooked and hard. It was not worth $89 plus service fee that we paid thank you."
ADDITIONAL GUEST COMMENTS 02/14/23 - AGENT CALLED GUEST BACK: We do not have a check number but maybe I could find a confirmation number for the event. We paid with my husbands card but I don't have that information right now. Yes, that is our email address and I can send you the information you need if you will email me.
ADDITIONAL GUEST COMMENTS 02/15/23 - GUEST REPLIED BACK TO OUR REQUEST FOR MORE INFO: Hello. The last 4 digits of the credit card used are 0030 and the amount paid was $199.20. As I mentioned to the customer service person, the main entre (pork chops) was terrible. Thank you. | PORK OSSO BUCCO |
Guest left VM: " My name is Mxxxxxxx please call me at 2xxxxxx . I would like to discuss something we had a situation my job. Thank you."
ADDITIONAL GUEST COMMENTS: 02/14/23- Called the guest: Got VM. Left a message with my direct number to call back.~MPC
ADDITIONAL GUEST COMMENTS: 02/14/23- Guest called: I went to Maggiano's on Sunday, and I always order gluten free separate from my family's dishes. There were 7 of us and they did family style. The originally brought out the wrong thing to me. They ended up charging me for 7 family style dinners plus my extra gluten - free dish. I did speak with the manager - a lady who I have seen before many times, they were supposed to take off my meal. She took off my family style. The waiter was overwhelmed and I wished I could have tipped the bus boy. I was not happy that I was still charged for the incorrect dish. I never say anything. They only brought 1 salmon for everyone which I thought was not good. The waiter seemed sleepy and it took forever to get our food. Whoever was his bus boy or partner was amazing and on his game. ~MPC | GLUTEN-FREE PASTA - MAG |
I wanted to ask which menu items can be Gluten free? | OTHER MENU - MAG |
I don't want to tell you how to run your business but we will not be coming back. We've enjoyed your restaurant for many, many years. However, when your two lunchtime meals without drinks come to $47 and it does not include salads, I think that is overpriced and not the value it used to be. I know times are tough, but they're also tough for your customers, especially seniors on a fixed income. I appreciate the military discount but the value is not worth the price. Just saying. | SHRIMP SCAMPI - MAG |
hello; i had ordered delivery and am missing one of my salads i ordered and the chicken on the alfredo was undercooked. | CHICKEN NOT SPECIFIC - MAG |
Social Media Complaint: Please stop changing your recipes. Meatball sandwich went from delish to being essentially thrown onto a burger bun. Mushroom ravioli has been delicious for 6+ yrs ive been ordering, new marsala recipe is not there. (FaceBook) | MEATBALL - MAG |
Ordered the That’s Amore 2 special on 2/14. The order was missing the 2 meatballs appetizer, salmon (lemon and herb) with the mashed potatoes, and the tiramisu, cheesecake, and the box of lemon cookies. I understand that it’s a busy day with valentines, but for $60 I’m missing about half of my order. And when I checked the check that’s attached to the to go bag all of the items are marked off as if it was checked to make sure no items were missing. But items were still missing. (OLO) | MEATBALL APP - MCLAS |
I made a pick up order for 530 and did not receive it until 6 pm. When I got home I realized that I did not have my salad or any bread. I did not have time to drive back the restaurant. I am very disappointed and frustrated | CAESAR SAL - MAG |