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My family has been coming for New Year's Eve every year to celebrate with family style. We were very disappointed with the new format. We barely got enough to serve our family of 5 and the price has gone up. I understand you can ask for seconds but it was uncomfortable to have to ask for every single thing that was brought out, so we stopped asking. And, how can 5 people share a creme brulle? There were 3-4 bites in the dish and you cannot cut a mini apple crostada into 5 bites. This meal was not worth the price. Nothing against the server. He was very nice. | FAMILY STYLE - MAG |
We eat at Maggianos 4 or 5 times a year. I love the chicken francese and my husband usually gets spaghetti with meatballs. Wow were we ever shocked that spaghetti went up to $20 in just a few months. I realize the cost of everything has gone up but my chicken always used to cost more than spaghetti. Not anymore. You can buy one to take home for $5 but if you buy it in the restaurant it's $20. Wow. Just wow. Needless to say he didn't get spaghetti he opted for chicken. I still love your chicken francese but I dare to say we'll probably be visiting less . | SPAGHETTI - MAG |
We purchased $75 in gift cards. We dined at your South Coast Plaza location in So. Cal. We had a terrible dinner, no GF Chicken Parm because they had no potato chips for coating. Our regular Chicken Parm was over cooked. The restaurant manager took care of the bill so that part was OK. However, this is the only location we use now and we do not want to go back. Your staff in front of house was wonderful. The back of the house needs attention. Please refund our $75 in gift cards. E-Gift Card #6200 5834 2164 81120. We have always loved your food and experience, but this location needs help.
1/9/23 ADDITIONAL GUEST COMMENTS: Guest replied to email apology and letter stating we can not refund gift cards "Thank you for this quick response to our disappointment with your restaurant. Because of my husband’s gluten intolerance we will not be returning to your restaurants. Apparently you have recently changed your ways in providing a pleasurable and safe dining experience for those with serious allergies. We have had good experience in the past. It’s been 3 years since our last visit to South Coast and the other location we’ve visited was Las Vegas. Those visits were delightful with the chef actually coming to the table to interview and assure us my husband could have “anything” on the menu which would be prepared “gluten-free”. So over the past 3 years, something has changed and is no longer a place we care to try again. The purpose for my purchase of $75 gift card was due to a recent brief vacation to Newport Beach. I’d planned to safely dine at your restaurant two of the four days on our vacation. There is no way we could ever return. The food was disgusting. I am requesting the refund of my $75. There will NOT be another visit ever to that location and I doubt we will be returning to Las Vegas anytime in the future. If you are unable to return my money (we are not money laundering) then my only other option would be for me to contact my credit card company. I would have to request their help through a dispute. We are 69 years old with health problems and very disappointed that our recent visit to your restaurant was a disaster. Please reconsider my request for a refund. There are no other locations in our local area. We’d have to drive 60 miles one way, 110 miles one way or 300 miles one way. Frankly I’m not willing to attempt Maggiano’s again. I have no one to give or sell the gift card to. Please help? Thank you")~KR
1/9/23 ADDITIONAL GUEST COMMENTS: Guest replied to email stating we have requested a refund be processed "Thank you so very much for your help Kim.
My disappointment goes deep. We loved Maggiano’s and boasted to everyone we know, especially those with food allergies. We planned two of our dinners with Maggiano’s while on vacation last week Again, I sincerely appreciate your assistance in getting us a refund.")~KR | CHICKEN PARMESAN - MAG |
The reservation was at 7:15pm for John Wright. I don't think I took receipt but we had two chicken Parmigians, fried zucchini, kids spaghetti and meatball, iced tea and sprite. My husband and I felt like the chicken tasted different than the last time at the one in Schaumburg but we took home and I felt a little sick last night and then today I had a little bit for lunch thinking maybe and now don't feel so good either. We were both very disappointed. We drove about 40 minutes after work to eat there and spent 75 dollars plus tip. I would also recommend checking the tea.
1/8/23 AGENT COMMENTS- We have taken care of the guest with an apology and $30.00 in eBOGs ~KR | CHICKEN PARMESAN - MAG |
We purchased 3 chicken pastas to go for the additional $5 each and we just heated them per the instructions and one of them tastes horrible. It had a very weird taste that I immediately tossed. I wanted to let you know. I do not remember my receipt # but you can see our reservation. | PASTA ALL - MAG |
Social Media Complaint: Hello, i had just experienced a very upsetting situation. I put a large order in via door dash. However there were so many items were missing.
- linguine di mare
- linguine clams
- butter cake x2
- tiramisu x5
- blackened salmon
Door dash order via what I received // There is a huge discrepancy between the two receipts. By the way, the manager pretty much didn’t resolve anything…very unapologetic, “we packed everything. Call door dash” // One thing I am upset about is that the manager did not care and proceeded to say “it’s all packed” when I do not see any of the desserts or linguines on the ticket. I would have asked for them to read the list of orders so we could compare. I had to ask the party who received it for the receipt. Otherwise there is no way to cross reference what was ordered vs not. They were so rude. (Source Facebook)
(01/07/23 AGENT COMMENTS- Guest replied to our directing her to Door Dash for a resolution/refund since she ordered/paid with them: "Hello Wendy, How could this have happened? Half of my order was missing for an important meeting...I made sure I entered the items correctly and came to find out the most important meals were MISSING. I think I was very upset at that moment because the manager I spoke with was very UNAPOLOGETIC and said that it's a Doordash problem, when I had already paid for the items. She never offered to cross reference the order *I put in vs what the restaurant received*. In fact, when I had mentioned all the desserts were missing, she proceeded to say that, "*I packed everything,"* when NONE of the desserts were included. At that point, she could have pulled up the order or looked into it further since it was a $500+ order. After this experience, I'm not sure that I would ever recommend this to anyone. In similar situations, the restaurant would offer to remake the missing items. We ended up with no meals for lunch. I think this was one of the worst services we have ever experienced. And I cater lunch almost every other day. Here are the attachments for your reference...Please explain how all the seafood items & desserts are possibly missing? I really wish that this was handled differently in a more professional manner. P.S. The chicken cobb salad was even missing the CHICKEN as well as the rest of my orders." -WH)
(01/07/23 AGENT COMMENTS- Guest replied to our apology and explanation that the manager was probably concerned with how much food was prepared and sent to her but not received. It sounded like bags of food were missing. I again provided the phone number to Door Dash. She wrote: "Wendy, No bags were missing…if you open the attachment of the receipt it says 15 items- 3 bags. I had more than 15 items. For whatever reason all seafood and desserts were Not on that receipt Only 3 BAGS WERE DELIVERED. How come I was not offered to remake the items when it was missing??! This was a nightmare. I looked like I didn’t order the correct meals for the office. I was missing quite a few. I understand if it’s only one meal….but it was 3 main entrees, and no chicken in the chicken Cobb plus EIGHT desserts. At this point, they won’t refund me for the other missing items i didn’t claim. I got a partial refund since I was trying to fix the situation ASAP. Too many missing items that I wasn’t able to get to all of them. Door dash will not issue refund after I submit once. They are frustrating to work with as well as the actual restaurant. The way this was handled was totally unprofessional…claiming the items were PACKED when it wasn’t. And not even offering to make the missing items or at least compare receipts. Please open the attachments I sent!! This is ridiculous. I will not be considering for in person events or catering order in the future." -WH)
(01/07/23 - AGM Jeannette followed-up.) | DESSERT GENERAL - MAG |
Very disappointed. I ordered the side of broccoli. The container was less than half full, it was very obviously frozen broccoli, not the fresh that was pictured. It did not have the garlic or any seasoning at all on it. I paid $9+ for barely 1 cup of soggy freezer broccoli. | BROCCOLI - MAG |
Please bring back the mushroom ravioli al forno! My family has been dining at Maggiano's on Christmas Eve for 15 years, a tradition we love. I always get the mushroom ravioli al forno and I love every bite. I was so disappointed to open the menu this year and realize it was not there. I got the mushroom ravioli offered and it was ok, but not nearly as good. The tradition just wasn't the same without it and will make us think twice about continuing our tradition going forward. Even if you could just bring it back at the holidays in 2023, that would be amazing! Please bring it back, thank you! | MUSHROOM RAVIOLI |
My food was not cooked well done as I requested.
(1/9/23- Guest replied to request for more info: Location: Chicago,IL I do not have the receipt anymore
Debit card: 4626 and gift card Date and time: January 5, 2023 around 3:30pm Order: Beef medallions 11ounce and side order of mashed potatoes )-VC | BEEF MEDALLIONS - MAG |
I'm not looking for any compensation. The 2 meals in question were compensated that nite. I was just filling in a Google Maps review and being honest. My overall experiences with Maggianos has been positive over the years. And I will be back.
ADDITIONAL GUEST COMMENTS 1/9/23 Guest's Google review: 6 adults, 2 children 4:30 seating for dinner. 1 salmon dinner servered under cooked, 1 meal served late & cold. 1 lasagna dinner - take home portion was ravioli. And they weren't even busy... 1/3 of the tables were empty. Our waiter was very apologetic. -SW | SALMON - MAG |
This is the second time in a row we have received incorrect food. First time, I thought well things happen. Now this time. This time I ordered spaghetti and meatball...missing the meatball. Last time I ordered salad, and half of the toppings were missing. What's the deal? | SPAGHETTI W/ MEATBALL - MAG |
We dined in last night and were very sad to see that you got rid of the Gnocchi. That was our family's favorite dish and one of the primary reasons we choose Maggiano's, we can't find gnocchi like that anywhere else! | GNOCCHI - MAG |
I really wish you would offer a pasta dish that does NOT have meat, chicken or seafood in it. The raviolis that were described as in a “Pesto sauce” was really a pesto cream. It was so heavy it was not enjoyable. I have had your eggplant parm before and found it over powered by a bitter tomato sauce. Offer raviolis or other pasta in a true pesto sauce. Everything does not have to be drowned in a heavy cream or red sauce. | OTHER MENU - MAG |
Thanks for the good food. | OTHER MENU - MAG |
They forgot the Maggiano’s salad again. This is the third time this has happened and it’s too late in the evening for me to waste time going back for the salad. I’m not going to leave any tip next time | MAGGIANOS SAL - MAG |
What happened to your Rigatoni D?? The last time I ordered it, I had to send it back and order something else. Tonight I gave it another try and, again, not the same old RD. No marsala flavor. No caramelized onions. Tasted more like Rigatoni Alfredo. Very disappointing. | RIGATONI D - MAG |
The mini desserts are not up to par like everything else Maggiano's serves. When the cheesecake is served in a normal piece it tastes fluffy, rich, and creamy. Something changes when it is served as the mini dessert. The taste is flat. The fluffiness and richness are gone. The apple crostada wasn't good. The lemon cookies don't taste right when they are cut in half. The tiramisu and gigi's butter cake taste great as always. We ate in 2 different Maggiano's, so it was not a restaurant issue, this is a Maggiano's issue. | MINI DESSERT - MAG |
Great food | OTHER MENU - MAG |
What happened to the chicken and spinach manicotti? This is the only thing I ever got. Please bring it back
ADDITIONAL GUEST COMMENTS 06/0/723 - GUEST REPLIED BACK TO OUR EMAIL: Good afternoon, I was wondering if y’all had brought this dish back yet? If you have not would there be anyway y’all could share the recipe with me? That would be amazing Thank you so much
ADDITIONAL GUEST COMMENTS 06/0/723 - GUEST REPLIED BACK TO OUR EMAIL: No problem. I understand and appreciate the reply. Praying y’all bring it back soon :) | MANICOTTI - MAG |
Ordered Riggatoni D, received 2 orders of spaghetti instead. Called the manager, Adam Williams, who indicated I would get a gift card as replacement Check #3020006 I have called once and said might be a couple of weeks. Still nothing. I order regularly as that dish is my favorite, but I haven't since this time. Please confirm. | RIGATONI D - MAG |
I set my order for pickup at 3:45 and it was done before 3:25 (received a text notifying me my order was ready at 3:23). By the time I picked it up and got home after 4, my food was already cold. I’m confused as to what the point of setting a time for pickup is if my food is ready over 20 minutes before I can pick it up. Very unreleased with this experience. | CHICKEN PICCATA - MAG |
Awful Cobb salad; tiny piece of tough, cold chicken, different to cut up and chew; a lot of lettuce was withered; waste of funds; kindly requesting full refund please.
AGENT COMMENT GUEST EMAILED- Guest emailed 01/14/23 in response to my request for more information: The answers are embedded in your email below. ~TD | SALAD - MAG |
Why did you change your Shrimp Scampi. It use to be the best—I have a photo when my husband & I were there several years ago with a pic of it in the photo. Juicy/tomatoes/linguini. It was the best. I’ve written several times before—but it’s still with spaghetti and dry. Too bad. That with your Maggianos salad—yum. But no more ???? | SHRIMP SCAMPI - MAG |
Enjoyed it | UNKNOWN PIE - MCLAS |
I ordered 4 Taylor street baked ziti take home meals gluten free with no cheese and there was no meet on any of the meals. | BAKED ZITI AND SAUSAGE - MAG |
Hi there, Unfortunately we did not receive the pasta that comes with our dish. We were also very disappointed with the quality and amount of asparagus provided. | PASTA SIDE - MAG |
I did not get my entire order and when I called I got put on hold for a long time. Transferred to 3 people and no satisfaction The Caesar Salad | CKN CAESAR SAL - MAG |
PLEASE bring back Spinach Dip!! Maggianos is not the same without the BEST Dish! | SPINACH & ARTICHOKE AL FORNO - MAG |
I was very upset that you no longer have the Chicken and Spinach Manicotti. That was the very first thing I ever had at Maggianos and was always a special treat if we were not doing the Buy one take one. It was one of my favorite dishes anywhere and I truly hope you might consider bringing it back! I do love Maggiano’s so very much but that dish made it all the more special for me. I am also saddened about the closing of The Grove location. | MANICOTTI - MAG |
I will be attending your restaurant on Thursday the 12th for a 6:15 reservation, along with fellow coaches of a soccer team i work for. I am a vegan and was wondering if you offer some type of pasta primavera or could make something that is vegan. Thanks in advance.
Mario Soares | OTHER MENU - MAG |
Hello. We celebrated my 60th birthday at your restaurant on 01/06/2023. We had a reservation for 8 at 6:15. We also ordered the $5 take home meals, but the server sent my husband and I home with the wrong entrees. We asked the server to take a group photo of the occasion, but she never did. Perhaps Maggianos does not do anything special for birthdays or celebrations, but the server did nothing extra for us to make it special. At a minimium we would appreciate you making the wrong take home entrees right for us. I look forward to hearing from you. Our server was Ahleya at table 89/1. Thanks | ENTREE NOT SPECIFIC - MAG |
So my son had a choice to go anywhere for his birthday dinner and to our dismay you no longer offered Gnocchi on the menu. It’s my wife and son’s favorite dish you can imagine how disappointed they were in our experience. I’m curious why you took Gnocchi off the menu and if you have plans to return it to the menu. If you’re not bringing it back, we will not return The reason I don’t have a receipt is the fact I paid cash. We did have a 6pm reservation under “Gannon” so not sure if you can see our order. We hope you will bring it back soon | GNOCCHI - MAG |
Curbside pick up order was lukewarm at best. Extra marinara sauce ordered was not included. Meatball app was moist and flavorful but was also missing sauce and the included garlic bread was horrible. The large salad included an inedible wedge of red cabbage core. Very disappointing! | SAUCE - MAG |
Good afternoon, I experience the worst customer service/quality of food ever in years of dining with you guys. To start i walked in to place order and the server walked passed me twice before even acknowledging me. Placed a to go order for my family and I. Once we got home we saw that it was hair in the one of the entrees and the other entree was undercooked! This is very unacceptable especially since I’ve always spend over $80 with you guys. Called the restaurant to speak to a manager but no one has got back with me yet. Highly dissatisfied.
ADDITIONAL GUEST COMMENTS 01/12/23 - GUEST REPLIED BACK TO OUR REQUEST FOR MORE INFO: Hello, The sever never gave me the receipt. I paid in cash. We ordered calamari for the appetizer. Chicken piccata Linguine & clams Lemon and herb The linguine was the entree that had the piece of hair in it. The chicken piccata was the entree that was undercooked. Thank you. | LINGUINE W/ CLAMS - MAG |
I requested a substitute for the mussels in the linguine d mare. As it turns out you were out of mussels so I requested some shrimp as clams are salty and have heart issues. It was denied. Received 21 clams and an only couple of small pieces of lobster. My wife’s linguine with clams had only 9 clams. My dish was not spicy! I gave her most of my clams. | LINGUINE DI MARE - MAG |
I enjoy your restaurant about once/month & have always raved about it. Several times during 2022, the Classic Take-homes pasta was not fully cooked & the quality of the meatball changed - like mostly soy & not beef. On this particular day we purchased 16 Classics & most of them were not thoroughly cooked. Sadly I had a guest with me & she was not impressed. I haven't been back since then. Someone needs to scrutinize the kitchen a bit more closely before you lose others who perhaps haven't taken the time to alert you to this problem. Wishing you the best. | SPAGHETTI W/ MEATBALL - MAG |
We have been a frequent visitor to your Tampa location for many years. We were disappointed to see that the gnocchi was taken off the menu and wanted to express our opinion that it should be brought back soon. Thank you giving us the opportunity to express our thoughts. | GNOCCHI - MAG |
I ordered the chocolate cake and it smelled and tasted like very strongly of garlic. I am very disappointed by paying the price and not being able to eat the cake at all because the taste had insane amounts of garlic. My entire household tasted it as well and felt the same way. | CHOCOLATE LAYER CAKE - MAG |
Hi I purchased the Parmesan crusted cod and it seemed light. It says online it comes with angel hair pasta w/oil and cherry tomatoes. After calling I was told that is a mistake and it only comes with spinach and the cod. The manager said he would remake with the pasta for me which was nice. Not sure if this is normal policy tho to give a small piece of fish with some spinach after advertising something different. Thanks for your time
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/12/23 in email: Hi appreciate that, it is very nice of you. I was more just curious about what the item I ordered was suppose to be after being told one thing. Does it come with everything that is being shown or not? I would like to know for future reference. Thanks again~ LS | PARMESAN CRUSTED COD |
I ordered a meal on 1/6/23, and the meal did not turn out how I expected. I conveyed to Charles (the manager) my concerns about the meal, and he offered to fix it on my next visit. I called ahead today to pick up my Order. Charles was very accommodating and delivered the food to my car. His excellent customer service is the reason that I plan to continue patronizing Maggiano's and recommending it to others. Quality customer service is difficult to find these days. So, I wanted to let Maggiano's know that Charles exemplifies the customer service that is so lacking in these times. Thank you. | ENTREE NOT SPECIFIC - MAG |
Please do not embarrass your establishment by deep frying eggplants. Batter is not authentic or enjoyable. Just lightly bread. | EGGPLANT PARM - MAG |
Disappointing experience. Can't explain in only 600 characters. If a rep emails me I can relay issues. Thanks.
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/12/23 in email: Hi Lana,Thanks for the response. I worked at this location (Denver Tech Center) from 2004-2006. Both as a server, and then the maître d’. I hadn’t been back since, in part because we now live about 45 minutes away. I took my wife, kids, mother, sister, and father-in-law for a special life achievement celebratory dinner on December 30th. Our server and supporting staff were fantastic. Unfortunately, much of the food was just plain lousy. Much of the pasta was chewy, the dishes with red sauce were terrible, and the chicken parm was burnt. I know how busy it is during that time of year and didn’t want to make things difficult for our server. We sent the chicken parm back, however even the remake was a bit subpar. Overall, the food experience was quite disappointing. Especially, with my wife and I knowing the quality of food that was expected. My wife and I were dating while I was working there, thus she had also eaten the food many times back then. We were really excited to bring family to the restaurant for this special occasion. Even our kids were asking why the food didn’t taste right. I would honestly never reach out unless the experience was not what it was. I never write reviews or anything. I didn’t keep the receipt. However, I paid with a Wells Fargo Visa card ending in 7711. Total charge was $336.22. Reservation was 7 PM on 12/30/22. Regards, | CHICKEN PARMESAN - MAG |
We ordered dinner for 2 and we didn't receive our desert. The dinner was great, but it was a bit disappointing (especially for our kids!) | LEMON COOKIES - MAG |
Why did you change the Mushroom ravioli? The new one is horrible! Sent it back. Didn’t know it was changed. Ravioli in bowl swimming in some brown liquid with crumbs. PLEASE CHANGE IT BACK TO OLD DISH!!!! | MUSHROOM RAVIOLI |
we called and tried to order at 12:29 pm but at 6:00 pm we could call or online. At 6:22pm we called since online access was unavailable. I ordered with Nicole who said we are no longer taking orders for call ins. She hung up on me. I called back at 629, 632, and 636. We called from another phone and talked to Andy. At take out we heard walkup place orders.Our order was incorrect. Not enough bread or condiments. We have thought about calling Visa to reverse the charges of $125.38. (Server: Ainsley Long)
(1/17/23- Guest replied to request for more info: I hope this email finds you well. I am writing to you regarding a recent experience at your Richmond, VA location. Personal tragedy struck our family right before Christmas. With very little time to plan on 12/24/2022 we contacted the Short Pump location to order dinner for Christmas day. At 12:29 pm we called and we're asked to call back due to the holiday. It was stated after 6:00 pm we could call or go on the website. At 6:22pm we called since online access was unavailable. As I placed the order the woman, Nicole said we are no longer taking orders for call in and I tried to explain our situation and she said sorry. She
hung up on me. I called back at 6:29 pm, 6:32 pm and lastly at 6:36 pm. No one would pick up the call. I tried to order online and was unsuccessful. I called from my mom's phone and the call was answered. We got the name of
the manager, Andy. I spoke with him and placed our order. He apologized and I asked about a coupon which was denied. My mom headed to the location shortly. When she arrived she was in the take
out area and heard person after person walk up and order. She said I'm confused we called in and were told you weren't taking orders due to high demand and the holidays. The person checking people out was unaware and
then my mom heard Nicole say yeah that was me sorry. This was beyond unacceptable to our family. We had my sister's wedding reception there, my parents are monthly customers, and I've had you host events for multiple
companies I've worked for and this was our treatment. Once my mother got back home and our order was incorrect. Add insult to injury. We were given the wrong salads for two meals. We ordered chopped and got plain. Not enough bread and no condiments. The order number was 1010001 on 12/24 at 7:17 pm. We have thought about calling Visa to reverse the charges of $125.38 but instead I am reaching out to you to make this right. I look forward to your thoughts and quick action to remedy the unfortunate incident.)-VC | SALAD - MAG |
I came here specifically for the mussels and manicotti which to my big disappointment was no longer on the menu. I was told it was replace by another dish so I ordered it. No comparison. Bring back the manicotti or I will not be back. | MANICOTTI - MAG |
Hi - We placed a large order for Christmas Eve, and once we got the order home, the salads and rolls were missing. I called the restaurant right away and they said they would email a gift certificate to make up for the missing items. I have not received anything and have called the restaurant twice, and was told a manager would call me back, but still no word. Can someone please help with the credit? Thanks! | SALAD - MAG |
im missing a gallon of raspberry lemonade. i need a refund. pls contact me. | GALLON DRINK CONTAINER - CH |
Drinks watered down. MacCheese, Baked Ziti dry. Chicken Francese two tiny chicken breasts; tough asparagus, potatoes soggy. Rigatoni D dishes cold dry. Extra sauce, cold, watery. D dishes had little chicken. Told waiter manager overheard. Brought fresh potatoes for Chicken Francese. Nothing for dry chicken, tough asparagus. Replacements for the Rigatoni D's, but lost our appetites. Waiter unfriendly; never apologized. No adjustments to bill to reflect issues. Literally charged full price for everything, other than my gift cards. You fell miserably short this time on all levels.
ADDITIONAL GUEST COMMENTS 1.16.23 Replied to BOG "I appreciate you sending me a "Be our Guest" card as compensation for the bad dining expense we had with you on Jan. 7, 2022. I was very taken aback, however, at the small dollar amount which did not come close to the amount we spent. It was quite hard for me to include all the details of just how bad our experience was on my initial report. Since I could only include 600 characters, I had to cut out about 85% of the details which were important. Since I had to consolidate the experience into a small box, it probably did not come across as being as terrible as it was. Jan. 7th was supposed to be a fun, family birthday dinner for me, but did not turn out that way. The waiter was not attentive, he was rude, and quite uninterested in our problems. A manager made a small gesture to accommodate us, but did not really solve our problems and charged us for absolutely everything. The service was extremely slow and we had problems with all the alcoholic drinks, except for the glass of wine, and all the food dishes. We had two Bourbon Sours and a Citrus Mule which were basically like glasses packed with ice and very little diluted cocktails. It took so long to get our drinks, we didn't bother trying to get them replaced. The two Old Fashioneds were very small drinks and again, diluted. We had ordered our dishes to be served with extra sauce but they all came out dry and cold. The two Rigatoni D's, or go to favorite, looked like they had suffered under the heat lamps for quite a while. They were served with extra sauce on the side, however, the side sauce was cold, and so watery we couldn't use it. Both the Baked Ziti and the Macaroni and Cheese were overbaked and very dry as well. The Chicken Francese was again, dry and cold. We always order that dish but it was not good that night. The two chicken breasts were so thin and small and the potatoes were like soggy French fries. The asparagus was so tough because the spears were thick like three trunks. Upon complaining about the dish, the only part of it replaced for us were the soggy potatoes. Dirty dishes were left on our table for the entire meal and it was very hard to get much attention to order bread, etc. We had problems with absolutely everything we ordered, other than that glass of wine. This is why I cannot understand the gift card for only $45, when we paid $185.75, before my $10 birthday certificate and a $20 bonus card had been subtracted. So basically with a $45 gift card, I am getting back my coupons, $10 of which was my birthday gift, meaning we paid close to full price for everything that evening. That night, we should not have been charged for any of the food dishes and the cocktails. We left a nice tip, considering the waiter was not attentive to us. When we arrived, the gentleman who sat us was very friendly and told us he wanted it to be my best birthday ever, which did not come to be. It had been a long time since all 7 of my family members were together to celebrate my birthday and we had all been so excited. Some of them had never been to Maggianos, so it was a disappointing first experience for them and an embarrassment for me. So what was promised by your host as being my best birthday ever, was instead one of my worst. I would truly appreciate you reconsidering the dollar amount which you provided me in the gift card. It was quite insufficient considering all the problems we had for a party of 7, and a bill of $185.75, to get a gift card for only $45. I am not sure how all 7 of us could come back for a redo on $45! Thank you in advance for your attention to this in order to make things right for us. I look forward to hearing from you regarding further gift cards, so that we can come back to have a wonderful experience with a friendlier staff, delicious food and outstanding drinks!" -CR
ADDITIONAL GUEST COMMENTS 1/18/23 Replied. "Thank you for sending the second of the two $45 vouchers. Although we appreciate the compensation, we are still greatly disappointed and confused as to the dollar amount. We were all hoping we could come in for a "do over" for my birthday celebration since it was a complete disaster the first time, as I detailed in length in my last email. Since our original bill was $185 and you are compensating us with roughly half that amount, $90, we ourselves will have to pay the additional $90, in order to have the same dinner and drinks once again, even though all the food, drinks and service were all bad during my birthday visit. We are long time customers and always celebrate special occasions with you. In the rare event we do encounter any problems, management seems to want to rectify the situation and please us as customers, since you usually pride yourself in great food and wonderful service. Not sure why this time that is not the case." -CR | KID MAC AND CHEESE - MAG |
Hello, I was wondering if you’d be willing to share what kind of vanilla ice cream you serve with the warm apple crostata. It’s the best I’ve had consistently. I’d love to buy for home if it’s wildly available!! | ICE CREAM - MAG |
I’m so sad that the chicken and spinach manicotti has been take. Off the menu. I no longer have a convincing reason to dine at Maggianos. | MANICOTTI - MAG |
Can fried zucchini be frozen? | ZUCCHINI - MAG |
Do you have the dinner for 2 as they have in Troy Michigan? I think it was called Marco's Meal. | MARCOS MEAL FOR TWO - MAG |
We picked up an order last night and the chicken Parmesan was severely undercooked. When we cut into it, the chicken was still pink. I am pregnant and this is very dangerous. The restaurant has been unresponsive. Please refund this meal. I have a photo of the chicken but am unable to attach it here.
ADDITIONAL GUEST COMMENTS 1.14.23 Replied, "Ok, that is fine. Attached is the photo of the raw chicken." -CR | CHICKEN PARMESAN - MAG |
Guest left VM: " Yes. Hi, my name is Gwen Wilhelm you could call me back at 516-297-3486. This is regarding an experience at maggiano's in long island. New York. Thank you."
ADDITIONAL GUEST COMMENTS: 01/11/23- Called the guest: I am wondering about why you would change the Garlic Bread? The new one tastes like garbage. My wife is also so distraught that you took away the chocolate truffles. Why would you do that? That is like every woman's dream. ~MPC | BREAD - MAG |
This was my daughter's 24th birthday dinner and she chose Maggiano's. The entrees were truly awful- tso tasteless and overcooked that everyone took only a couple of bites and then asked for to-go boxes. Nobody wanted to create a scene by complaining. But I can't stop thinking about what a waste of calories and money this was. I'd liketo be reimbursed for the 4 entrees. 2 chicken parms (like hockey pucks!), 1 shrimp diavolo(mushy and tasteless) and 1 linguine clams (gunky and BLAND). The server - a young woman with a few tattoos- was excellent and we tipped her more than 20%.
(ADDITIONAL GUEST COMMENTS: Guest emailed 1/13/23 in email:Thank you for your response. I did not take my copy of the check, but the last four of the card I used was 9093. Mastercard. exp 07/23 date of reservation: 1/10/23 we paid the bill at about 7:45pm, give or take 10 minutes Again, our server was excellent. I just want double down on that. She was so attentive and very kind hearted. Thank you,~ LS | CHICKEN PARMESAN - MAG |
Hi! No "problem" -I am a huge fan and will continue to be. We love coming or getting carryout. Ex. It was my wife's choice for bday meal on 12/26 as a family, until you had the frozen pipe issue (no biggy) I wanted to ask if what I got last night (and often get) has been changed. Or it was simply an off prep (which happens). We got the double order of mushroom ravioli - a favorite. Always delicious. Last nights was not the normal creamy goodness. It was really milky (vs. creamy). Is this a change, or maybe the cream sauce was just prepped differently last night? Curious | MUSHROOM RAVIOLI |
Do you still offer the buy a classic pasta for $5 with a dine-in entree? And is there a limit to how many $5 pastas may be purchased per entree? | PASTA ALL - MAG |
Is your flatbread now pizza? I was disappointed to see such thick crust with my flatbread on 1/10/2023. Will this thicker crust replacing the thin crust remain on the menu this year? Thanks for a response. | ITALIAN SAUSAGE FLATBREAD - MAG |
Food was cold. Garlic bread was tasty but 6 small pieces of bread is NOT worth $13.99, not matter how elevated the preparation is. Overall, I feel that I was over charged for the entire meal. | CANNELLONI FLORENTINE W/TRUFFLE CREAM |
We order from you all the time your food is awesome this time we ordered and there was about 2inches of red water with our meatballs and no sauce the noodles were white there was no sauce | MEATBALL - MAG |
It would nice if a side of Marinara was on the sides menu for to-go ordering | SAUCE - MAG |
We were at the Schaumburg Maggiano’s, and had a meal there. We were disappointed in the way the meal was served. We received the salad after we had the main course. The main course was not that great either it was very skimpy. and was not that great. We had the chicken Parmesan, and the amount of chicken weak heart was about the size of a silver dollar. We were not happy with this meal, and we have eaten at Maggiano’s many times over the years, but very disappointed today.
ADDITIONAL GUEST COMMENTS 1/14/23 Guest e-mailed in response to need info: We used our Maggianos gift card to pay for the meal. We had chicken Parmesan. I don’t know I’m not gonna go do anymore than that. You should have the date and time of the restaurant meal in the previous first message I sent you. -SW | CHICKEN PARMESAN - MAG |
Social Media Comment: Great! Thank you. I was going to order from Grub Hub yesterday, but the Osso Buco isn't available there until 3:00 pm I found out. I've ordered from you guys on Grub Hub quite a bit, and have always been happy with my order, the last two times though I was disappointed unfortunately. The last time the bread that was delivered was hard as a rock! Most of the time I order a double portion, and the last time I ordered the spaghetti and meatballs, one of the portions looked more like I just ordered a meatball. There was hardly any pasta! Besides this I think your food is very good. Anyways...thank you for your reply.//. My email address is xxxxxxxxxxx@yahoo.com - the location would be the Denver Tech Center restaurant. The last two times I ordered from you guys would have been January 2nd 2023 and the time before that was the week right before Christmas and also I ordered on I think it was the 15th the week before that in December. So that's three times within the last month. And you can contact me through my email. I don't give out my phone number unless you're a good lookin' blonde haired lady that's a super model. Thank you. Source: Facebook | BREAD - MAG |
Regarding food allergies, I am allergic to grapes so I cannot have wine, vinegar, grapeseed oil or pectin in my food. Does your spaghetti with marinara contain any of those ingredients? | OTHER MENU - MAG |
Had issue w/ order #15448109473251328 due to the packing of the 2 bags. In 1 medium sized bag was all the food. In the 2nd, there was bread, butter, plasticware etc. Order 100% should have been evenly split into 2 bags. Girl who brought out the food, grabbed the bags sideways & struggled to get them through the window forcing 1 or sev containers to open from forcing bags through the window. Food/sauces apparently leaked all inside the bags. I grabbed the bags to make my way to my house, bottom of the 1 bag gave out and the food went EVERYWHERE outside. Please cancel and refund order.
1/16/23 ADDITIONAL GUEST COMMENTS: Guest replied to email offering BOGs as compensation "Hi Kim, I'm requesting a full refund back to the original form of payment as several people chipped in for this order and I physically paid them back out of embarrassment that this matter occurred at my gathering. This was
bad as I had company over! If I may be honest, the $100 guest certificate should be offered "in addition" to the refund which would possibly give a chance for another attempt at ordering from Maggianos. I will leave that up to you. In summary, if I have to choose, I want a full refund back to the original form of payment like originally requested.")~KR | UNKNOWN CHILIS MENU ITEM - CH |
I have Chronic Kidney Disease (CKD) This requires me to have a very low sodium diet as well as minimizing potassium and phosphate intake. Do you have menu items which meet my dietary needs? I may be attending a special "mystery" dinner in the Scottsdale restaurant. The event is being sponsored by Hilton Resorts on January 23, 2023. Will my options that evening include low sodium and non tomato sauce based items? | ENTREE NOT SPECIFIC - MAG |
I left a review and you requested I send you my info about cold food.
(1/17/23- Guest replied to request for more info: I don't have the check number it was Friday the 6 around 430 we sat by the window and had a gentleman as a server I am not looking for a free meal just venting my concern the time before was good .When we come back next time hopefully it will be better thank you have a nice day)-VC | OTHER MENU - MAG |
My daughter has a sesame allergy. Which items on your menu are free of sesame? | OTHER MENU - MAG |
I order rigatoni arrabiata It wasn’t spicy and the chicken was dry. It tasted like cardboard.
The pasta sauce wasn’t seasoned well. | RIGATONI ARRABBIATA - MAG |
I ordered from doordash and the vesuvio potatoes I ordered and paid for were forgotten and my chicken marsala was dry, having almost no sauce. I also did not receive bread. I reordered the vesuvius potatoes through doordash and called the restaurant to request extra marsala sauce be included in my new doordash order, which I had to pay for. The sauce i received was watery and did not include the mushrooms and onions I usually have received when ordering extra sauce. This is the 3rd time within a couple of years I have been disappointed by the quality of my order at the vernon hills maggianos. | CRISPY RED POTATOES - MAG |
I come to your restaurant because you have the best veal I have ever tasted. The veal Marsala was the best. I came here tonight to celebrate my birthday, only to find, the veal has been discontinued. Yet, you have 4 chicken dishes. I am so disappointed. | VEAL - MAG |
This is the fourth time I have been disappointed with your restaurant. Note - I have only been 5x, so that means you got it right once. For the second time I received raw bacon on two salads instead of the intended prosciutto. Also - I placed an order online and was unable to edit the side salad or add extra sauce to the pasta, so I called and told the carry out server who I could tell wasn’t listening. Sure enough, no extra sauce on side (critical based on our 45 min drive), onions and blue cheese on one salad (requested both no onions blue cheese on side). | BACON - CH |
I ordered a large order for New Years Eve and everything was wonderful, except one dish was not the correct one. Instead of getting the salmon that I ordered we got chicken. We had to eat the chicken bcuz otherwise one person wouldn’t have had a dish, but the salmon that we paid for was missing. I was a little disappointed because I really wanted to taste it, and it just so happened to be the one dish I ordered. | SALMON - MAGG |
I was wondering what are your prices for one pasta. | PASTA ALL - MAG |
I used to dine at Maggiano’s frequently - Chicago, Los Angeles. Its been some time since returning (3-4 years, many authentic Italian restaurants in West Hollywood) tonight opted to have food delivered for myself and clients at work while traveling. Very dissatisfied with quality and portions. Pasta was similar quality to Olive Garden 3x the price. Alfredo sauce was runny, lacking flavor, consistency. Chicken in pasta tasted frozen texture was terrible/practically none. Meatballs didnt taste fresh - funny texture. My clients were not satisfied and I’m embarrassed as I made the recommendation. | FETTUCCINE ALFREDO - MAG |
i did not get all I ordered - i only received one of the Mom's Lasagna so one of the individuals didn't get lunch | LASAGNA - MAG |
I picked up my order and when I got home, I was missing the Italian Meatballs ($12.50). I did not call as I knew they would be busy for Christmas orders. I sent an email and did not receive a response (I later realized it was a "no reply" email (no reply at olo.com). I live 45 minutes from this restaurant so going back was not feasible. Can you issue credit for the missing meatballs? (It was checked off as being in the bag, but it was NOT included. Please call or email if you need any additional information. Thank you! I put my order number in the "check number" box above. | MEATBALLS - MAG |
I am very disappointed that you took veal parmesan off your menu one of the only restaurant to still have. I’m wondering if going to come back. That why I came to maggiano’s I can get chicken Parmesan anywhere | VEAL PARMESAN - MAG |
I ordered a double portion of the Parmesan crusted cod with Calabrian honey and both were made incorrectly. Neither one of the order had the angel hair pasta or tomatoes. One of the orders didn’t have spinach and the over did the little ball things that weren’t even included as part of the dish. I notified the restaurant that same night and the manager told me a gift card would be sent 7-10 business days. I’ve checked my email nothing has been sent. This is the second time I’ve tried to order this dish. It was made wrong in at the restaurant in Cherryhill New Jersey. | PARMESAN CRUSTED COD |
I placed an online order under Kylie Barnes on 12/31/2022. I am not sure of my order number because I have thrown away my receipt. It was an order for $311 dollars and we drove about 30 minutes to find out our order was missing full chicken parmesan and a double order of mozzarella. We ended up driving back and they gave us our food but told me we would be refunded for those items. The person I was working with, I believe she said her name was Sheree, was so nice and great to work with. I just wanted to follow up because I have not received a refund for those items in 2 weeks.
ADDITIONAL GUEST COMMENTS 1/18/23 replied, "I do not have the receipt but the total of the bill was $311.86 purchased on 12/31/2022 and the last four digits of the card is XXXX." -CR | MOZZARELLA MARINARA - MAG |
I have been eating at Maggiano's for years. I live in atlanta area and I made a reservation at your Cumberland Mall location and I understand you took the mussles off your appetizer menu and removed your veal marsala from your menu. That is what I eat at Maggiano's. You have now lost a customer for ever because of these changes. You made the best mussles period and I liked your Veal Marsala. BIG MISTAKE. Who ever made this decison needs to find a new job. Did you remove these two items at all your locations? VERY DISAPPONTED. I will be eating at other Italian Restaurants going forward. | VEAL PARMESAN - MAG |
Will you be bringing back veal? Going to eat in at your restaurant and get the veal parmesan, which was far better than anywhere else, was the hilight of any special event for both myself, and my fathe when he came to visit. We were shocked to see it gone, I've mostly done takeout lately and chicken travels better home. | VEAL PARMESAN - MAG |
My family and I have been to Maggiano;s Tampa, a number of times over the past 20 years. We have used your private dinning rooms for all kinds of celebrations. However, today we meet some friends passing through Tampa for an early dinner and the food quality and preparation was below sub standard. The Chicken Francece was dry and tasteless. Our guests had Eggplant Pharm and the red sauce was terible tasting along with the pasta that was barely cooked. Maggiano's was formally a place to be proud of for high quality. Sorry to say that somehow your firm has definately let us down.
ADDITIONAL GUEST COMMENTS 1/23/23 - GUEST REPLIED BACK WITH: In line with your 1/17/23 email the following data is provided. Check - #60035 Last four of credit card - 7727 Date and time - 1/13/23......3:53 PM Server - Eddy Please note that we used Maggiano's as a meeting place with friends from south Florida on a regular basis who are required to visit Tampa for medical reasons. However, I have contacted my friends requesting the info per your email and was advised that they disposed of their receipt.Their name is Canarelli and they had eggplant with pasta and also chicken francese. Sorry to say that the quality of the food was a disappointment. I did advise the server of this prior to paying our check and he responded that we should have said so earlier. For the record; we left the unfinished meal.....as I said, disappointed. Maggiano's was formally consistent and of high quality in our over 20 years of great meals at this location.
ADDITIONAL GUEST COMMENTS 1/27/23 - GUEST REPLIED BACK WITH: Thanks for your email and offer, however, I am sorry to say that I have not received the eBOG certificate mentioned in the email. | CHICKEN FRANCESE - MAG |
I placed an order that included the chopped salad. I requested no Bleu cheese, avocado or onions. I got avocado anyway and no bacon. I called back to try to make it right but after being left on hold, the recording said nobody could take my call and it hung up. | CHOPPED SAL - MAG |
Google review under C N***.
(01/15/23 AGENT COMMENTS- Guest replied to request for more info: "Hi Wendy, Thank you for getting back to me. I have attached the review as requested. Just wanted to add when my new plate came the server person walked to other tables and he was going to hand it to another table when the guest told him it wasn't theirs. He had to walk back in to the kitchen and then was directed it was my table. I'm not sure if your staff was visually judging us since we were just in relaxed casual attire. But that should never be the case. Thanks again for taking your time. Kind Regards, Calena" -WH) (Server Lynee)
(ATTACHMENT: Google Review: This was supposed to be a nice lunch with my son before he headed off to Boston. To start off, my waitress/server did come to greet us but then forgot all about us. She served other tables bread and never served us bread. My napkin was filthy with dark stains when asked to swap it out. Well, they took the napkin and never came back with a new one. Again, we had to ask another waitress for a napkin. When the food came out, there was a piece of grout or remanence of a broken plate in my spaghetti and meatball!!! All I was offered was to swap my plate out for a new one. No offer to comp my plate or a complimentary appetizer. The couple next to us received a complimentary appetizer on the house for just being there. To sour my taste buds even more, the new plate looked as though they had thrown the food on there. My first plate looked more appetizing. Of course, my waitress was no where to be found. She never came back until she delivered our check. For a place like your establishment, I would've expected better service. All I received was bad food preparation, bad service, and a very bad taste in my mouth. To add a customer should never have to make a fuss in order for ou to make it right. It should've been handled correctly to begin with.) | SPAGHETTI W/ MEATBALL - MAG |
I had Linguini Di Mare again and it was just like it always was! Nice and juicy. Our server Emmalee was super sweet and an excellent waitress. I enjoyed my visit very much. Thank You. Linda Chorvas | LINGUINE - MAG |
This is the third time the pasta has been mush. I specified when I called to NOT overcook the pasta!! It was awful! I hope you will make restitution. | SPAGHETTI MARINARA - MAG |
Well , my experience last night wasn't that great , the calamari and the mozzarella marinara were not cooked enough the cheese was hard inside and the breaded stuff was not crispy , also the chicken marsala was super super super salty , I understand that can happen on a busy day but I wish didn't happen to me Thank you | MOZZARELLA MARINARA - MAG |
What happened to veal on the menu? I don’t see it anymore. Very disappointing. | VEAL - MAG |
Why did you drop Veal Parmigiana from the menu?? | VEAL PARMESAN - MAG |
Do you serve Veal Piccata? | VEAL - MAG |
To Management. My friend & I wanted to share a meal for New Year & I suggested Maggianos. We were disappointed to not find Spinach & Chicken Manicotti on menu. We both agreed to try replacement it was Ok, not something I will order again & please let us know when Manicotti is back on menu or can we order as an off the menu request?
Our visit at Memorial City & we had the best Waiter, I apologize I don't remember his name today, he was a great server(young white male w-beard)
It was abt 4pm Monday Jan 9, 2023. Thanks for good food & great atmosphere. | MANICOTTI - MAG |
We eat at Maggiano’s regularly, just for a regular lunch or dinner and for special occasions and miss the Gnocchi. We had two dinner parties with you this holiday season where we ordered family style and commented both times about the missing Gnocchi. Our second group wants to try somewhere new next year because of the missing gnocchi. Please bring it back. | GNOCCHI - MAG |
Food taste was good, although I picked up at the designated time and the dishes were already lukewarm. Bread was missing from order and one of the salads opened in transit. Disappointing for an $80 take out meal. | SALAD - MAG |
My friend & I have dined at this location many times Garden City NY. On Thurs we checked the Menu online & saw that our favorite Marcos Meal for two was there! She picked up her new car & we went to celebrate! When we were seated the waitress said it was no longer available! WHY? It’s still listed on your menu online today? We had a nice lunch but we are disappointed! We did take 2 meals home for another night! PLEASE put it back!! | MARCOS MEAL FOR TWO - MAG |
Tell the corporate chef to up your lasagna game. Taste like stouffers.. very meh. | LASAGNA - MAG |
I had ordered one fettuccine chicken (no Alfredo, just butter chicken and noodles). and one spaghetti with meatball with a extra meatball. I did not receive the extra meatball I paid for. Also, my fettuccine chicken was absolutely swimming in a tub of butter. As a pregnant woman, it tasted awful!! | FETTUCCINE - MAG |
Came in at 9pm for dinner. Ordered spaghetti & meatballs with gluten free pasta, it came out with w/ no meatballs and just kinda warm, it was late so I didn’t wanna hold up the kitchen any more. My wife ordered the pasta arrabbiata which came out warm at best. The best part of our meal Was the calamari and dessert. We normally like this place a lot but last night was just kinda blah. | SPAGHETTI W/ MEATBALL - MAG |
I ordered the Parmesan Crusted Cod and picked it up around 10:30pm. I didn’t realize until i got home (after 11:00pm) that there wasn’t any Angel Hair pasta in the entrée at all. There weren’t any stewed tomatoes either. Huge disappointment. | PARMESAN CRUSTED COD |