Expedient knowledge corpus
Collection
Source-verified QA corpora behind the CTRL models • 8 items • Updated
Datasets:
id stringlengths 8 8 | vendor stringclasses 1
value | product stringlengths 5 32 | category stringclasses 7
values | record_type stringclasses 4
values | intent_family stringlengths 12 47 | version_scope stringlengths 40 176 | question stringlengths 35 118 | answer stringlengths 280 487 | source stringclasses 12
values | evidence listlengths 1 4 | review_status stringclasses 1
value | training_eligible bool 1
class | rights_status stringclasses 1
value | execution_level stringclasses 1
value | repair_note stringclasses 2
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
zer-0001 | zerto | HPE Zerto Software | product-catalog | reference | hpe-public-branding | HPE product listing retrieved 2026-10-30 | What product name does HPE currently show for Zerto? | The retrieved HPE product listing is titled “HPE Zerto Software” and uses that name for its disaster-recovery, cyber-resilience, and workload-mobility offering. This confirms public branding on that specific page, not the full legal ownership history or whether a later corporate transaction occurred. Verify current cor... | https://www.hpe.com/us/en/products/software/zerto-software.html | [
{
"source_id": "s-hpe-product",
"claim_id": "hpe-branding"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0002 | zerto | Zerto | product-catalog | reference | homepage-solution-positioning | Unversioned Zerto homepage, modified 2025-10-22 | How does Zerto’s homepage position its solution? | The official Zerto homepage describes its focus as ransomware resilience, disaster recovery, data mobility for on-premises and cloud, and continuous data protection. These are broad positioning statements only. They do not establish component architecture, platform compatibility, recovery guarantees, or the set of feat... | https://www.zerto.com/ | [
{
"source_id": "s-zerto-home",
"claim_id": "home-position"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0003 | zerto | HPE Zerto Software | architecture | reference | cdp-product-description | HPE overview is unversioned; cited architecture details are from Zerto 10.9 VMware vSphere guide, article last updated Jul31 2025; not a GA date or installed-version assertion. | What does the HPE product listing say about Zerto CDP? | HPE describes the product as built on continuous data protection (CDP) technology. Separately, the Version 10.9 VMware vSphere recovery guide documents asynchronous copying of writes to the recovery site, an individual journal for each protected VM, and checkpoints described as write-order-fidelity and crash-consistent... | https://www.hpe.com/us/en/products/software/zerto-software.html | [
{
"source_id": "s-hpe-product",
"claim_id": "hpe-cdp"
},
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "async-write"
},
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "per-vm-journal"
},
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "checkpoint-cons... | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0004 | zerto | HPE Zerto Software | product-catalog | reference | public-environment-scope | Unversioned; no release-specific availability or compatibility established. | Which environments appear in the HPE overview? | The product listing mentions on-premises, hybrid, and multicloud environments, alongside continuous replication and recovery messaging. These broad categories are not a compatibility matrix and do not confirm a particular hypervisor/cloud pairing. Before designing a deployment, check source and target product versions,... | https://www.hpe.com/us/en/products/software/zerto-software.html | [
{
"source_id": "s-hpe-product",
"claim_id": "hpe-environments"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0005 | zerto | HPE Zerto Software | security | reference | overview-cyber-features | Unversioned; no release-specific availability or compatibility established. | What cyber-resilience capabilities does HPE list for Zerto? | The HPE overview lists continuous data protection, real-time encryption detection, immutable data copies, non-disruptive testing, reporting, and analytics in its ransomware-resilience description. It does not specify implementation, isolation boundaries, detection thresholds, immutability guarantees, or clean-room desi... | https://www.hpe.com/us/en/products/software/zerto-software.html | [
{
"source_id": "s-hpe-product",
"claim_id": "hpe-cyber"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0006 | zerto | HPE Zerto Software | operations | planning-scenario | mobility-design-validation | Unversioned; no release-specific availability or compatibility established. | A team plans workload mobility between on-premises and cloud. What does this source verify? | HPE describes workload mobility using automation and orchestration, non-disruptive testing, and real-time replication between different on-premises and cloud platforms. This is not confirmation that a specific source-to-target combination is supported. Planning should identify source/target versions, application depend... | https://www.hpe.com/us/en/products/software/zerto-software.html | [
{
"source_id": "s-hpe-product",
"claim_id": "hpe-mobility"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0007 | zerto | HPE Zerto Software | operations | decision-scenario | rpo-rto-claims-check | Unversioned; no release-specific availability or compatibility established. | Can the HPE overview guarantee my workload a near-zero RPO or recovery in minutes? | No workload-specific guarantee can be concluded from the retrieved overview. HPE uses “near-zero RPOs” and “recovery in minutes” as broad benefit wording, without workload measurements or a service-level commitment in the excerpt. Set objectives with application stakeholders and verify achievable performance, prerequis... | https://www.hpe.com/us/en/products/software/zerto-software.html | [
{
"source_id": "s-hpe-product",
"claim_id": "hpe-environments"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0008 | zerto | Zerto Support | support-ticketing | reference | myzerto-case-management | Unversioned MyZerto support page modified 2025-08-20 | What does MyZerto case management let customers do? | The MyZerto support page says case management lets users track and review existing tickets and open new cases, and it states that users can access existing knowledge-base articles. For an active incident, use the portal path authorized by the organization and support entitlement. The page does not establish that every ... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "case-mgmt"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0009 | zerto | Zerto Support | support-ticketing | support-intake-scenario | case-intake-details | Unversioned MyZerto support page modified 2025-08-20 | What information should I provide when selecting case severity? | The support page asks for detailed symptoms, a problem description, and other pertinent information that may influence case prioritization; it warns missing critical information may delay service. As a practical recommendation, also make the affected service and business impact clear. Send logs or attachments only thro... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "case-intake"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0010 | zerto | Zerto Support | support-ticketing | decision-scenario | severity1-production-impact | Unversioned MyZerto support page modified 2025-08-20 | Production replication is down and no recovery workaround exists. Which severity best matches? | This situation matches the page’s Severity 1 definition: severe production impact, replication down, or inability to recover or migrate without a workaround. The page says these severity definitions are guidelines and that prioritization also considers business impact and contract. Describe the symptoms and production ... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "sev1"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0011 | zerto | Zerto Support | support-ticketing | decision-scenario | severity2-partial-degradation | Unversioned MyZerto support page modified 2025-08-20 | Replication is available but RPO/RTO targets are missed and productivity is partly affected. What severity is closest? | The page’s Severity 2 definition includes partial degradation while replication remains available, partial productivity impact, or recovery with RPO/RTO not meeting SLA. Severity selection should describe actual impact, not just the event label. The page states prioritization also considers timing, business impact, and... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "sev2"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0012 | zerto | Zerto Support | support-ticketing | reference | severity3-workaround | Unversioned MyZerto support page modified 2025-08-20 | How does the support page characterize a mild issue with a workaround? | The page describes Severity 3 as mild and non-critical, with a limited condition that can readily be circumvented with a workaround. This is a severity guideline, not a replacement for describing the true technical and business impact. Include the workaround and its limitations in the support case so the remaining impa... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "sev3"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0013 | zerto | Zerto Support | support-ticketing | reference | severity4-function-question | Unversioned MyZerto support page modified 2025-08-20 | No ZVR impact exists; the user has a product-function question. Which severity matches the page? | The support page defines Severity 4 as product-functionality questions when ZVR is not impacted. It also notes that prioritization considers factors beyond the severity label, including business impact and customer contract. Treat Severity 4 as a guideline for the scenario, then submit through the authorized case-manag... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "sev4"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0014 | zerto | Zerto Support | support-ticketing | reference | contract-aware-prioritization | Unversioned MyZerto support page modified 2025-08-20 | Does the severity number by itself determine support-case priority? | No. The page says prioritization may consider severity, case creation timeline, business impact, and the customer’s contract, among other criteria. It asks for detailed symptoms and a problem description when selecting severity. Do not infer queue position or a guaranteed response solely from a severity number; check t... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "priority"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0015 | zerto | Zerto Support | support-ticketing | reference | option-response-times | Unversioned MyZerto support page modified 2025-08-20; contract-specific targets | What initial response targets does the MyZerto page list for Standard and Premium? | The page lists Standard targets of Severity 1: 4 hours, Severity 2: 1 business day, Severity 3: 3 business days, and Severity 4: 5 business days. It then lists Premium targets of Severity 1: 1 hour, Severity 2: 5 hours, Severity 3: 1 business day, and Severity 4: 3 business days. These are targets on the retrieved page... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "response-table"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0016 | zerto | Zerto Support | support-ticketing | reference | standard-after-hours-case | Unversioned MyZerto support page modified 2025-08-20 | Does Standard support cover every severity outside business hours? | No. The page specifically says Standard Severity 1 cases continue to be worked outside standard business hours when next steps and expectations are agreed between the customer and Zerto Support. It does not say the same for all severities. Confirm current contract terms and coordinate expectations with the assigned sup... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "standard-after-hours"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0017 | zerto | Zerto Support | support-ticketing | reference | premium-after-hours-cases | Unversioned MyZerto support page modified 2025-08-20 | Which Premium support cases may continue outside standard business hours? | The page states that Premium Severity 1 and Severity 2 cases may continue to be worked outside standard business hours when next steps and expectations are agreed between the customer and support. This does not establish 24×7 engineering for all severities. Check current eligibility and the customer agreement before pl... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "premium-after-hours"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0018 | zerto | Zerto Support | support-ticketing | reference | business-day-meaning | Unversioned MyZerto support page modified 2025-08-20 | How does the support page define a business day? | The page defines a business day as Monday through Friday, 9 a.m. to 5 p.m., in the customer’s local time in its Standard Support wording. Because support options and agreements may differ and the page can change, verify the active contract, regional interpretation, and applicable holidays before calculating a response ... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "business-day"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0019 | zerto | Zerto Support | support-ticketing | reference | support-response-planning | Unversioned MyZerto support page modified 2025-08-20; confirm contract | An incident coordinator needs to set a response expectation. What should they check first? | The page has different initial response targets for Standard and Premium support and says prioritization can depend on severity, timing, business impact, and contract. Confirm the customer’s active support option and agreement, describe impact and symptoms, and use the authorized case portal. Do not promise a target ba... | https://www.zerto.com/myzerto/support/support-options/ | [
{
"source_id": "s-zerto-support",
"claim_id": "priority"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0020 | zerto | Zerto for VMware vSphere 10.9 | architecture | reference | 109-vpg-host-membership | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Can VMs in a VPG come from more than one hypervisor host? | Yes. The 10.9 VMware vSphere recovery guide says VMs included in a VPG may come from one or more hypervisor hosts. This describes host membership only; it does not establish support for mixed hypervisor types or any particular host version, storage, or networking design. Validate the complete topology against the match... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "host-scope"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0021 | zerto | Zerto for VMware vSphere 10.9 | architecture | reference | 109-vm-multiple-vpg | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Can one VM be included in multiple VPGs for recovery to different sites? | The guide says a virtual machine can be included in several VPGs so it can be recovered to several sites, depending on organizational needs. This supports the documented possibility, but the excerpt does not explain resource impacts, restrictions, licensing, or operational limits. Check the full version-specific design... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "multi-vpg"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0022 | zerto | Zerto for VMware vSphere 10.9 | architecture | reference | 109-asynchronous-write-flow | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | How does the guide describe replication of writes to the recovery site? | It says each write is copied and sent asynchronously to the recovery site while processing continues on the protected site. This substantiates asynchronous transfer wording. The passage does not provide latency, throughput, acknowledgment semantics, or an RPO guarantee; do not infer numeric performance or behavior duri... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "async-write"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0023 | zerto | Zerto for VMware vSphere 10.9 | architecture | reference | 109-journal-per-vm | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Does each protected VM have its own journal? | The 10.9 recovery article states that each protected virtual machine has its own journal. It does not describe the journal’s physical storage layout, capacity, retention limits, or cross-VM application consistency. Use this as a narrow version-scoped journal fact and consult the relevant design guide for implementation... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "per-vm-journal"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0024 | zerto | Zerto for VMware vSphere 10.9 | operations | decision-scenario | 109-checkpoint-consistency-not-app | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Can the documented checkpoints be assumed to be application-consistent? | No. The article says checkpoints ensure write-order fidelity and crash-consistency. It does not claim application consistency, application quiescence, or transaction-level coordination. Do not equate crash-consistent with application-consistent recovery. Validate application-specific recovery needs and use applicable p... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "checkpoint-consistency"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0025 | zerto | Zerto for VMware vSphere 10.9 | operations | reference | 109-manual-checkpoint-description | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Can an administrator manually add a checkpoint with a description? | Yes. The guide says administrators can manually add checkpoints and provide a description. The supplied passage does not include interface steps, API syntax, retention behavior, or safeguards, so this record does not prescribe an action sequence. Use the matching 10.9 administrator procedure for operational details and... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "manual-checkpoints"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0026 | zerto | Zerto for VMware vSphere 10.9 | operations | decision-scenario | 109-checkpoint-cadence-not-rpo | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Does the “every few seconds” checkpoint cadence establish a guaranteed RPO? | No. The article says a checkpoint is written to each journal every few seconds, but does not specify an exact interval, workload-specific recovery point, or SLA. Treat the phrase as qualitative documentation, not a numeric RPO guarantee. Verify actual configuration, observed performance, and contractual objectives for ... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "checkpoint-cadence"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0027 | zerto | Zerto for VMware vSphere 10.9 | operations | reference | 109-recovery-checkpoint-selection | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | What kind of recovery point does the guide say is selected during recovery? | It describes choosing one of the crash-consistent checkpoints and recovering to that point. This establishes the checkpoint-selection concept only; it does not supply the complete recovery workflow, approval checks, or failover steps. Consult the procedure for the intended recovery mode and exact deployment before perf... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "recover-checkpoint"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0028 | zerto | Zerto for VMware vSphere 10.9 | operations | planning-scenario | 109-journal-versus-retention | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | If the needed recovery point is older than the journal history, what does the guide point to? | For a point further in the past than the time saved in the journal, the article says to restore from files created during the Retention process. This distinguishes journal time coverage from older retained files at a high level. It does not confirm a specific restore point exists or define retention scheduling, locatio... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "retention-older-point"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0029 | zerto | Zerto for VMware vSphere 10.9 | product-catalog | reference | 109-rest-api-powershell-availability | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Does the article confirm REST API and PowerShell integration? | Yes. It says Zerto provides RESTful APIs and PowerShell cmdlets for incorporating some disaster-recovery functionality into scripts or programs. It does not give endpoint names, command syntax, authentication requirements, or confirm that every UI operation is exposed. Use the release-specific API/cmdlet references bef... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/How_Zerto_Recovery_Works.htm | [
{
"source_id": "s-admin-vc-109-recovery",
"claim_id": "api-existence"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0030 | zerto | Zerto for VMware vSphere 10.9 | architecture | reference | 109-zvma-role | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | What role does the Zerto Virtual Manager Appliance (ZVMA) have in this 10.9 architecture description? | The article describes ZVMA as the Linux-running ZVM that manages what is required for replication between protection and recovery sites. This is the scope of the selected Version 10.9 VMware vSphere article; it does not establish applicability to other hypervisors or later releases, nor does the excerpt enumerate every... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/The_Zerto_Solution_Architecture.htm | [
{
"source_id": "s-admin-vc-109-architecture",
"claim_id": "zvma-role"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0031 | zerto | Zerto for VMware vSphere 10.9 | architecture | reference | 109-vra-host-and-replication-role | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Where does the article place a VRA and what does it do? | The guide says a VRA is a VM installed on each hypervisor host to protect VMs on that host. It manages replication of data from protected VMs to the recovery site; target VRAs maintain protected VM disks. This is the article’s 10.9 VMware vSphere description, not a complete deployment prerequisite or sizing guide. | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/The_Zerto_Solution_Architecture.htm | [
{
"source_id": "s-admin-vc-109-architecture",
"claim_id": "vra-role"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0032 | zerto | Zerto for VMware vSphere 10.9 | architecture | reference | 109-dss-retention-path | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | What does DSS do according to the 10.9 architecture article? | The article says DSS is installed on the VRA machine, runs in the same process as the VRA, and is responsible for retention data-path operations. This answer is scoped to the stated 10.9 VMware vSphere architecture documentation. The excerpt does not describe DSS sizing, configuration, or operational troubleshooting. | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/The_Zerto_Solution_Architecture.htm | [
{
"source_id": "s-admin-vc-109-architecture",
"claim_id": "dss-role"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0033 | zerto | Zerto for VMware vSphere 10.9 | compatibility | decision-scenario | 109-dss-azure-exception | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Can DSS applicability be assumed for Azure environments from this article? | No. The article explicitly states that DSS is not applicable in Azure environments. Because this is a Version 10.9 VMware vSphere article, do not generalize it to every Zerto release or cloud deployment. Check the exact target environment’s current architecture and support documentation before designing retention behav... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/The_Zerto_Solution_Architecture.htm | [
{
"source_id": "s-admin-vc-109-architecture",
"claim_id": "dss-azure-exception"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0034 | zerto | Zerto for VMware vSphere 10.9 | architecture | reference | 109-zca-public-cloud-services | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | How does the 10.9 guide describe ZCA when recovering an enterprise site to public cloud? | It says Zerto installs a ZCA in the cloud environment; ZCA contains the same components, with the VRA running as a service, so the ZVM and VRA run as services on a single VM instance in the public cloud. This is a version-scoped description and does not establish support for every cloud provider or current topology. | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/The_Zerto_Solution_Architecture.htm | [
{
"source_id": "s-admin-vc-109-architecture",
"claim_id": "zca-public-cloud"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0035 | zerto | Zerto Support for VMware vSphere | support-ticketing | reference | 109-support-case-ui-entry | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Can a Zerto support case be opened from the Zerto User Interface? | Yes. The 10.9 support-ticket article says cases can be opened directly in the Zerto User Interface. It describes the entry point but does not establish permissions or current access for every deployment. Another passage says the UI action redirects to a MyZerto support form; follow the applicable authenticated process ... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/Submitting_a_Support_Ticket.htm | [
{
"source_id": "s-admin-vc-109-ticket",
"claim_id": "ui-case"
},
{
"source_id": "s-admin-vc-109-ticket",
"claim_id": "portal-redirect"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0036 | zerto | Zerto Support for VMware vSphere | support-ticketing | support-intake-scenario | 109-ticket-version-build-auto | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | What ticket details may be automatically added when submitting a case from the Zerto UI? | The article says information such as the version and build numbers is automatically added when a case is submitted via the Zerto User Interface, simplifying submission compared with entering it in the Support Portal. “Such as” does not mean every required field is populated. Review the form and enter all mandatory deta... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/Submitting_a_Support_Ticket.htm | [
{
"source_id": "s-admin-vc-109-ticket",
"claim_id": "ui-auto-build"
},
{
"source_id": "s-admin-vc-109-ticket",
"claim_id": "mandatory-fields"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0037 | zerto | Zerto Support for VMware vSphere | support-ticketing | support-intake-scenario | 109-case-clock-submission-failure | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | What clock condition does the 10.9 guide identify as a possible cause of support-case submission failure? | The guide says clocks on machines where Zerto is installed must be synchronized with UTC and with each other, though time zones may differ; it recommends NTP. It warns that clocks not synchronized with UTC can cause case submission to fail. This is one documented possible cause, not an exhaustive diagnosis. Verify time... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/Submitting_a_Support_Ticket.htm | [
{
"source_id": "s-admin-vc-109-ticket",
"claim_id": "clock-utc"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0038 | zerto | Zerto Support for VMware vSphere | security | decision-scenario | 109-rlc-privacy-choice | Zerto 10.9 VMware vSphere documentation; article Last Updated Jul31 2025 (not a GA date); does not establish installed version or current-release applicability. | Should Remote Log Collection (RLC) be activated automatically when opening a support case? | The article says Zerto suggests activating RLC so Customer Support can automatically collect logs for analysis, and states this does not provide Zerto access to the environment. It does not replace organizational privacy, security, or authorization review. Treat enabling RLC as a decision for the authorized administrat... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/Submitting_a_Support_Ticket.htm | [
{
"source_id": "s-admin-vc-109-ticket",
"claim_id": "rlc-suggestion"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0039 | zerto | HPE Zerto Software 10.9.10 | product-catalog | reference | 10910-release-note-existence | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | What release does the retrieved Zerto release-notes page document, and does it identify the GA date? | The official article is titled Release Notes for HPE Zerto Software 10.9.10 and displays a last-updated date of October 7, 2026. That establishes a documented 10.9.10 release-note entry. The retrieved page did not establish a GA date or build number, and its update date does not by itself prove that it is the newest re... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "release-title"
},
{
"source_id": "s-exp2-rn-10910",
"claim_id": "article-updated-date"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0040 | zerto | HPE Zerto Software 10.9.10 | compatibility | planning-scenario | 10910-upgrade-path-validation | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | Can the release-notes excerpt determine whether my installed Zerto version can upgrade directly to 10.9.10? | Identify your installed version and build first. The Zerto Upgrade Matrix enumerates supported paths — for example, its table lists 10.7.x upgrading to 10.8.3x or 10.9.x, 10.8.x to 10.8.3x or 10.9.x, and 10.9 within 10.9.0x/10.9.x. Match your exact starting version and peer-site versions to the current matrix before pl... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "upgrade-matrix"
}
] | source-grounded-draft | false | pending-review | no-system-changes | Zerto Upgrade Matrix article (displayed Last Updated Oct 07, 2026) lists supported upgrade paths per starting version, retrieved via browser on 2026-10-31. |
zer-0041 | zerto | HPE Zerto Software 10.9.10 | operations | reference | 10910-lifecycle-source | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | Where should an administrator verify Zerto end-of-support policy dates? | Zerto's end-of-support policies are documented in the official Product Version Lifecycle Matrix. It lists, for example, Zerto 10.9 with General Availability May 13, 2026, End of Bug Fixes May 13, 2027, and End of Support Life May 13, 2028, alongside rows for 10.8, the 10.0 line and 9.x. Confirm the installed version an... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "lifecycle-matrix"
}
] | source-grounded-draft | false | pending-review | no-system-changes | Product Version Lifecycle Matrix for Zerto (displayed Last Updated Jul 05, 2026), retrieved via browser on 2026-10-31; table rows for 10.9, 10.8 and 10.0 Update 7 captured. |
zer-0042 | zerto | HPE Zerto Software 10.9.10 | compatibility | reference | 10910-gpv2-support | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | What does the 10.9.10 release note say about GPv2 storage accounts? | The notes state that this release enables full support of GPv2 storage accounts. This is a release-specific statement, not a complete Azure support matrix; the excerpt does not specify account configurations, regions, prerequisites, or limitations. Verify the exact Azure topology and related permissions in the applicab... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "gpv2-support"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0043 | zerto | HPE Zerto Software 10.9.10 | compatibility | planning-scenario | 10910-azure-permission-upgrade-planning | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | What additional Azure permission do existing Azure customers need before upgrading, according to these notes? | The notes identify `Microsoft.Compute/virtualMachineScaleSets/virtualMachines/write` as a mandatory new permission required for all existing Azure customers before upgrade and refer to the Azure Permissions documentation. Confirm the exact customer scope and current procedure with the relevant official permission guide... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "azure-permission"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0044 | zerto | HPE Zerto Software 10.9.10 | support-ticketing | support-intake-scenario | 10910-zvm-memory-logging-triage | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | A ZVM service crashed during high memory use. Do these notes prove excessive logging is the cause? | No. The 10.9.10 notes list a resolved issue where high memory utilization could cause the ZVM service to crash due to excessive logging. That is a release-note fix description, not a diagnosis of every similar incident or confirmation that another build contains the same defect. Capture the exact version/build and symp... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "fix-zvm-memory"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0045 | zerto | HPE Zerto Software 10.9.10 | compatibility | decision-scenario | 10910-nested-vcenter-sync-mixed-versions | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | When do the 10.9.10 notes describe the nested-vCenter-folder site-synchronization issue? | The notes specify nested vCenter host folders and a mixed-version pairing: one site running 10.9 or later while the peer site runs an earlier version. The release notes mark this issue resolved in the documented release. This does not mean every synchronization failure in nested folders has the same cause; verify versi... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "fix-nested-vcenter-sync"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0046 | zerto | HPE Zerto Software 10.9.10 | support-ticketing | support-intake-scenario | 10910-azure-copypipeline-error | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | Does the documented Azure recovery error indicate every failed Azure recovery has the same defect? | No. The notes list a resolved issue in which recovery operations to Azure failed with the exact error “CopyPipeline execution was cancelled.” This is a specific release-note symptom, not a general explanation for Azure recovery failures. Record the exact message, release/build, and operation context, then check applica... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "fix-azure-copypipeline"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0047 | zerto | HPE Zerto Software 10.9.10 | support-ticketing | support-intake-scenario | 10910-morpheus-network-display | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | Certain cluster networks are missing from the Zerto UI on Morpheus 9.0+. What do the notes establish? | The 10.9.10 notes identify a fix for certain cluster networks not displayed in the Zerto UI when using Morpheus 9.0 or higher. The statement is limited to the described UI display issue and release note; it does not establish that all missing-network cases are resolved or indicate a configuration workaround. Confirm pr... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "fix-morpheus-networks"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0048 | zerto | HPE Zerto Software 10.9.10 | support-ticketing | support-intake-scenario | 10910-vra-custom-bandwidth-ui-crash | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | What VRA deployment symptom with custom bandwidth groups is listed as resolved? | The notes describe a Zerto UI freeze or crash when attempting VRA installation on a cluster using a custom bandwidth group, and list it as resolved in this release. This does not establish that every VRA installation failure has that cause. Capture the VRA workflow, cluster details, version/build, and observed error, t... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "fix-vra-custom-bandwidth"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0049 | zerto | HPE Zerto Software 10.9.10 | compatibility | planning-scenario | 10910-vaio-esxi-known-issue | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | What environment does the 10.9.10 release note associate with the rare VAIO VRA deployment/upgrade certificate error? | The note identifies rare VRA deployment or upgrade failures in a VAIO environment with “Could not find a trusted signer: certificate signature failure,” affecting VMware ESXi 7.0 Update 3 hosts running older builds; it gives 19193900 and 18644231 as examples. The examples are not exhaustive. Confirm the exact host buil... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "known-vaio-esxi"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0050 | zerto | HPE Zerto Software 10.9.10 | operations | planning-scenario | 10910-vaio-esxi-workaround-validation | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | What workaround do the notes give for the specified VAIO certificate error? | For the described VAIO/VRA issue on older ESXi 7.0 Update 3 builds, the notes say to upgrade hosts to a later ESXi 7.0 Update 3 build or vSphere 8.x before deploying or upgrading Zerto. This is a source-reported workaround, not blanket host-upgrade advice. Validate the supported Zerto upgrade path, VMware compatibility... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "known-vaio-esxi"
},
{
"source_id": "s-exp2-rn-10910",
"claim_id": "workaround-vaio-esxi"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0051 | zerto | HPE Zerto Software 10.9.10 | security | decision-scenario | 10910-cleanup-api-safety-escalation | Release Notes for HPE Zerto Software 10.9.10; Last Updated Oct07 2026; GA date/build not stated; not evidence of installed or newest release. | A cleanup API operation may have been run on a ZVM. What is the safe next step supported by these notes? | The release notes direct readers who have already run the referenced cleanup API to contact Support for instructions. Stop before additional changes and obtain case-specific guidance from Zerto Support. This safety warning is not a complete recovery procedure and should not be converted into an automatic reboot or anot... | https://help.zerto.com/bundle/RN.HTML.10.9/page/release_notes_for_hpe_zerto_software_10_9_10.html | [
{
"source_id": "s-exp2-rn-10910",
"claim_id": "cleanup-support-warning"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0052 | zerto | Zerto for VMware vSphere 10.9 | operations | planning-scenario | 109-test-vm-benchmark-limit | Zerto 10.9 VMware vSphere documentation; article Last Updated May12 2026; not GA date/current release or installed version. | Can failover-test VMs be used for production-equivalent performance benchmarking? | No. The guide says Failover Test VMs are for verifying recovery functionality and data consistency; their performance is not expected to match production VMs or VMs after committed Failover/Move. For performance tests or benchmarks, it points to offsite clones or fully recovered VMs in a non-production environment. Do ... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/Testing_Recovery.htm | [
{
"source_id": "s-exp2-recovery-test-109",
"claim_id": "test-vm-performance-purpose"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0053 | zerto | Zerto for VMware vSphere 10.9 | operations | decision-scenario | 109-test-blocked-during-retention | Zerto 10.9 VMware vSphere documentation; article Last Updated May12 2026; not GA date/current release or installed version. | A retention process is running. Can a failover test be started at the same time? | The guide says a failover test cannot be performed while a retention process is running. The excerpt does not provide a workaround or sequencing procedure, so do not infer one from this statement. Coordinate with the applicable operational guide and change plan before scheduling the test. | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/Testing_Recovery.htm | [
{
"source_id": "s-exp2-recovery-test-109",
"claim_id": "test-blocked-during-retention"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0054 | zerto | Zerto for VMware vSphere 10.9 | operations | planning-scenario | 109-test-network-scratch-capacity | Zerto 10.9 VMware vSphere documentation; article Last Updated Sep29 2026; not GA date/current release or installed version. | What should be checked before starting a failover test regarding its network and scratch capacity? | The process article says test VMs use the test network specified in the VPG and are created to a specified point-in-time. It also says the maximum size of all scratch volumes is determined by the scratch journal hard limit and cannot be changed after the test starts. Validate the intended test-network mapping and scrat... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/The_Test_Failover_Process.htm | [
{
"source_id": "s-exp2-test-failover-process-109",
"claim_id": "test-sandbox-network"
},
{
"source_id": "s-exp2-test-failover-process-109",
"claim_id": "scratch-hard-limit"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0055 | zerto | Zerto for VMware vSphere 10.9 | operations | decision-scenario | 109-test-continuity-and-change-cautions | Zerto 10.9 VMware vSphere documentation; article Last Updated Sep29 2026; not GA date/current release or installed version. | Does a failover test pause replication, and what changes does the article prohibit during recovery/test-recovery? | No. The article says changes at the protected site continue to be sent to the recovery site and new checkpoints continue during the test. It explicitly warns not to increase a protected VM disk while in recovery or test-recovery because the VPG may enter Needs Configuration. It also warns against deleting, cloning, mig... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/The_Test_Failover_Process.htm | [
{
"source_id": "s-exp2-test-failover-process-109",
"claim_id": "replication-continues-in-test"
},
{
"source_id": "s-exp2-test-failover-process-109",
"claim_id": "do-not-resize-protected-disk"
},
{
"source_id": "s-exp2-test-failover-process-109",
"claim_id": "do-not-alter-test-vms"
... | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0056 | zerto | Zerto for VMware vSphere 10.9 | operations | planning-scenario | 109-test-vm-cleanup-and-cluster-recommendation | Zerto 10.9 VMware vSphere documentation; article Last Updated Sep29 2026; not GA date/current release or installed version. | What happens to test VMs when the test ends, and what cluster test grouping does Zerto recommend? | The article says test VMs are powered off and removed from inventory; it does not say they are deleted from storage. It also recommends testing all VPGs being recovered to the same cluster together. This is presented as a recommendation, not a requirement. Plan inventory cleanup and grouped testing using the full proce... | https://help.zerto.com/bundle/Admin.VC.HTML.10.9/page/The_Test_Failover_Process.htm | [
{
"source_id": "s-exp2-test-failover-process-109",
"claim_id": "test-vms-cleanup-result"
},
{
"source_id": "s-exp2-test-failover-process-109",
"claim_id": "test-vpgs-same-cluster"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0057 | zerto | Zerto for VMware vSphere 10.9 | licensing | reference | 109-license-setup-vs-entitlement | Zerto 10.9 VMware vSphere post-deployment configuration article; Last Updated Oct12 2026; not GA date/current release or installed version. | What license setup choices does the 10.9 ZVM post-deployment article describe? | It says that after login, an administrator is prompted for a license key or can pair the ZVM to another ZVM that already has a license installed. This is technical setup guidance only. It does not state a licensing metric, entitlement, purchase model, price, or customer-specific license rights; verify those against the... | https://help.zerto.com/bundle/Linux.ZVM.HTML.10.9/page/ZVM_Linux_Deployment_Settings.htm | [
{
"source_id": "s-exp2-postdeploy-109",
"claim_id": "license-key-or-pairing"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0058 | zerto | Zerto for VMware vSphere 10.9 | architecture | decision-scenario | 109-predeployment-irreversibility-vcenter-scope | Zerto 10.9 VMware vSphere post-deployment configuration article; Last Updated Oct12 2026; not GA date/current release or installed version. | What must be treated as a design checkpoint before deploying VRAs or changing the configured vCenter? | The guide warns that VAIO configuration is irreversible once VRAs are deployed. It also says vCenter reconfiguration supports connection-detail changes for the same vCenter, but ZVM cannot be reconfigured to a new vCenter server. Treat VAIO choice and vCenter identity as pre-deployment design decisions; the excerpt is ... | https://help.zerto.com/bundle/Linux.ZVM.HTML.10.9/page/ZVM_Linux_Deployment_Settings.htm | [
{
"source_id": "s-exp2-postdeploy-109",
"claim_id": "vaio-irreversible"
},
{
"source_id": "s-exp2-postdeploy-109",
"claim_id": "vcenter-reconfiguration-limit"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0059 | zerto | Zerto lifecycle and support | product-catalog | reference | lifecycle-matrix-source | Product Version Lifecycle Matrix for Zerto; displayed Last Updated Jul 05, 2026. | Where are Zerto's end-of-support dates documented? | The official Product Version Lifecycle Matrix provides guidance for Zerto product support and includes the end of support dates for Zerto updates. It is the documented source for lifecycle planning; the matrix article displayed a July 5, 2026 update date when checked. Verify the current matrix before making upgrade or ... | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "lifecycle-purpose"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0060 | zerto | Zerto 10.9 | product-catalog | reference | ga-109-dates | Lifecycle matrix table row for Zerto 10.9; matrix displayed Last Updated Jul 05, 2026. | What lifecycle dates does the matrix list for Zerto 10.9? | The lifecycle matrix lists Zerto 10.9 with General Availability on May 13, 2026, End of Bug Fixes on May 13, 2027, and End of Support Life on May 13, 2028. This is the published lifecycle row for the 10.9 line; it does not identify the build or update level of any installed environment. Confirm the installed version an... | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "ga-109-row"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0061 | zerto | Zerto 10.8 | product-catalog | reference | ga-108-dates | Lifecycle matrix table row for Zerto 10.8; matrix displayed Last Updated Jul 05, 2026. | What lifecycle dates does the matrix list for Zerto 10.8? | The matrix lists Zerto 10.8 with General Availability on October 28, 2025, End of Bug Fixes on October 28, 2026, and End of Support Life on October 28, 2027. A separate 10.8.11 row is marked for HVM support. Use the current matrix when assessing upgrade timing; these dates can be revised in later matrix updates. | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "ga-108-row"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0062 | zerto | Zerto for Hyper-V | compatibility | reference | hyperv-10x-boundary | Lifecycle matrix 'changes starting with Zerto 10.0' section; displayed Last Updated Jul 05, 2026. | Is Zerto 10.x supported on Hyper-V? | No. The lifecycle matrix states that Zerto 10.0 is not supported on Hyper-V, with a documented exception: Zerto 9.7 for Hyper-V can pair with sites running up to Zerto 10.0 U1 for VMware or public cloud. Treat Hyper-V protection as a 9.7-line capability unless a later official statement changes this boundary. | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "hyperv-discontinued"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0063 | zerto | Zerto deployment options | compatibility | reference | windows-zvm-discontinued | Lifecycle matrix 'changes starting with Zerto 10.0' section; displayed Last Updated Jul 05, 2026. | Is the Windows-based ZVM still a deployment option? | No. The matrix states the Windows-based ZVM deployment option for VMware vSphere and VCD has been discontinued, with the Azure option discontinued as of 10.0 U2 and the AWS option as of 10.0 U6, and only the latest two versions available for Marketplace deployment in those clouds. Linux-based ZVMA is the documented app... | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "windows-zvm-discontinued"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0064 | zerto | Zerto updates | product-catalog | reference | release-cadence | Lifecycle matrix 'changes starting with Zerto 10.0' section; displayed Last Updated Jul 05, 2026. | How often does Zerto release updates? | The matrix states that starting with version 10.0 U7, Zerto updates are released on a twice-yearly schedule. This describes the documented cadence for update planning; it is not a commitment for every component, patch, or cloud offering. Check release notes for specific releases. | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "twice-yearly-cadence"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0065 | zerto | Zerto upgrades | operations | planning-scenario | upgrade-distance-rule | Lifecycle matrix 'changes starting with Zerto 10.0' section; displayed Last Updated Jul 05, 2026. | How far back can an installed Zerto version be and still upgrade in one step? | The matrix states ZVM can be upgraded from a version that is up to two releases older, giving 10.0 to 10.0 U1 or 10.0 U2 as examples. Treat this as the documented general distance and verify the specific starting build in the Zerto Upgrade Matrix before planning, since the upgrade matrix enumerates the supported paths ... | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "two-release-upgrade"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0066 | zerto | Zerto upgrades | operations | decision-scenario | upgrade-path-specific-versions | Zerto Upgrade Matrix; displayed Last Updated Oct 07, 2026. | Which upgrade targets does the Zerto Upgrade Matrix list for 10.7.x, 10.8.x and 10.9 sites? | The upgrade-path table lists 10.7.x upgrading to 10.8.3x or 10.9.x, 10.8.x upgrading to 10.8.3x or 10.9.x, and 10.9 upgrading within 10.9.0x or 10.9.x. Identify your exact starting version and peer-site versions, then follow the matching table row and the release documentation; the matrix is version-specific and can ch... | https://help.zerto.com/bundle/Upgrade.Matrix/page/zerto_upgrade_matrix.html | [
{
"source_id": "exp3-upgrade-matrix",
"claim_id": "path-107-108-to-109"
},
{
"source_id": "exp3-upgrade-matrix",
"claim_id": "path-109-in-family"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0067 | zerto | Zerto on Azure VMware Solution | compatibility | planning-scenario | avs-vaio-upgrade-requirement | Zerto Upgrade Matrix AVS section; displayed Last Updated Oct 07, 2026. | What must be true about the Zerto configuration on Azure VMware Solution before upgrading to 10.9 or later? | The upgrade matrix states that starting with Zerto 10.9, AVS supports only the VAIO configuration, so a non-VAIO deployment must convert to VAIO before upgrading. It warns that upgrading without converting may cause replication issues and unsupported operations. Treat this as a pre-upgrade design checkpoint to verify w... | https://help.zerto.com/bundle/Upgrade.Matrix/page/zerto_upgrade_matrix.html | [
{
"source_id": "exp3-upgrade-matrix",
"claim_id": "avs-vaio-required"
},
{
"source_id": "exp3-upgrade-matrix",
"claim_id": "avs-nonvaio-risk"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0068 | zerto | Zerto support lifecycle | support-ticketing | reference | eobf-eosl-definitions | Lifecycle matrix definitions section; displayed Last Updated Jul 05, 2026. | What is the difference between End of Bug Fixes and End of Support Life for Zerto? | Per the matrix, End of Bug Fixes means commercially reasonable efforts continue but new bugs are not resolved unless critical. End of Support Life means the version is no longer supported and an upgrade is required before troubleshooting can be started. Use these definitions when assessing whether an installed version ... | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "eobf-definition"
},
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "eosl-definition"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0069 | zerto | Zerto pairing | operations | planning-scenario | pairing-distance-limit | Lifecycle matrix pairing section; displayed Last Updated Jul 05, 2026. | How many versions apart can two paired Zerto sites be? | The matrix states Zerto sites can pair with sites running up to two versions apart, with documented exceptions — for example, VMware 9.7 sites pairing up to 10.0 U2 and Hyper-V 9.7 sites up to 10.0 U1. Verify both sites' exact versions against the current matrix before pairing or upgrading one side; the exceptions matt... | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "pairing-two-versions"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0070 | zerto | Zerto version labels | product-catalog | reference | naming-convention | Lifecycle matrix naming-convention section; displayed Last Updated Jul 05, 2026. | How do Zerto's update labels map to point-style version numbers? | The matrix documents the naming convention with 10.0-line examples: 10.0 U1 can be referred to as 10.0.10, and 10.0 U1 Patch 1 as 10.0.11. This explains how update-style and point-style labels relate. Do not treat a release-notes title such as 10.9.10 as a build number, and confirm the exact installed version and build... | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "naming-convention"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
zer-0071 | zerto | Zerto lifecycle and support | product-catalog | reference | ga-10u7-dates | Lifecycle matrix table row for Zerto 10.0 Update 7; matrix displayed Last Updated Jul 05, 2026. | What lifecycle dates does the matrix list for Zerto 10.0 Update 7? | The matrix lists 10.0 Update 7 with General Availability on May 6, 2025, End of Bug Fixes on May 6, 2026, and End of Support Life on May 6, 2027. The 9.7 row shows End of Support Life of December 31, 2024, with documented VMware AVS and Hyper-V exceptions noted in the table. Confirm the installed version before applyin... | https://help.zerto.com/bundle/Lifecycle.Matrix.HTML/page/product_version_lifecycle_matrix_for_zerto.html | [
{
"source_id": "exp3-lifecycle-matrix",
"claim_id": "ga-10u7-row"
}
] | source-grounded-draft | false | pending-review | no-system-changes | null |
Data files: data/train.jsonl, data/expansion_v3.jsonl.
License and use — not for resale
This dataset packages publicly available information about how to support and use products, restructured for retrieval and internal assistants. It may be used for research, evaluation, retrieval (RAG), and training personal or internal assistants, but it may not be sold, sublicensed, or offered as a paid data product. Product names and upstream documentation remain the property of their owners. Nothing here substitutes for official documentation, contracts, or support agreements.
Reviewed backfill and coverage status
27 reviewed authored answer summaries are available in the reviewed-backfill config (data/reviewed_backfill.jsonl). Existing files and this card's dated branded snapshot are preserved. New rows retain provenance, version scope and draft/rights gates; no raw PDF pages, verbatim passage records or evidence excerpts are published here. The larger private corpus still has uncovered topics and inherited passage/split-quality findings; this is an incremental backfill, not a claim that every vendor guide was read in full. Not for resale.
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