category stringclasses 8
values | input stringlengths 27 96 | output stringlengths 193 429 |
|---|---|---|
refund_return | Return ke liye original packaging zaroori hai kya? | Ideally original packaging preferred hai lekin agar nahi hai toh koi baat nahi β achi quality packaging mein pack kar dena. Important yeh hai ki item undamaged ho, original tags lage hon aur saath mein invoice ya packing slip ho. Electronics ke liye original box recommended hai QC pass karne ke liye. Kya aur koi return... |
product_complaint | Sunita β perfume mein quantity genuine lagti nahi. | Hello Sunita ji! Quantity ya authenticity concern β yeh serious hai especially beauty/fragrance products mein. Seal tha kya packaging pe? Original purchased products pe holograms aur batch numbers hote hain. Main authenticity verification ke liye brand ke saath confirm karta hoon aur agar koi doubt hai toh full refund ... |
billing_payment | Cashback credit kab aayega? Order deliver ho gayi. | Cashback timeline cashback type pe depend karta hai β instant cashback order pe hi credit hota hai, jab ki bank cashback 30-45 days mein aata hai aapke credit card statement pe. ShopEasy cashback wallet mein 24-48 hours mein aata hai delivery ke baad. App mein 'My Rewards' check karein. Kaunsa cashback offer tha aapka?... |
delivery_issues | Order mein 3 items the, sirf 1 aaya packaging mein. | Partial delivery β yeh definitely issue hai. 2 items missing hain toh ya toh alag shipment mein aa rahe hain ya packing error hua hai. Main check karta hoon... agar same shipment tha toh missing items ka replacement turant dispatch karta hoon. Agar separate hai toh tracking details share karta hoon. Order ID please? |
general_enquiry | Seller ka contact number mil sakta hai? | Direct seller contact number policy ke andar share nahi hota β yeh buyer-seller protection ke liye hai. Lekin product page pe 'Ask Seller' option hai jahan aap directly message kar sakte hain. Seller usually 24-48 ghante mein respond karta hai. Agar seller responsive nahi hai toh hum mediate kar sakte hain. Kya specifi... |
product_complaint | Vikram β product ki quantity kam thi jo advertised tha se. | Hello Vikram ji! 'Quantity mismatch' β yeh clear consumer rights issue hai. Jo advertised tha woh milna chahiye. Unopened item ka photo lein with weight/quantity visible. Main seller ke against formal complaint raise kar raha hoon aur aapko missing quantity ka refund ya additional item dispatch arrange karonga. Yeh cas... |
general_enquiry | Return policy kitne din ki hai? | ShopEasy ki standard return policy 10 days hai delivery date se, most categories ke liye. Electronics ke liye 7 days. Kuch categories jaise innerwear, customized products, aur perishables non-returnable hain. Item original condition mein hona chahiye with tags. Full return policy app mein 'Help Centre' β 'Returns & Ref... |
order_tracking | Yaar mere 3 orders hain, sab ka status alag alag hai, confuse ho raha hoon. | Haan, multiple orders track karna confusing ho sakta hai! Aap mujhe teeno order IDs share karein β main ek ek karke sab ka status clearly explain kar deta hoon aur koi issue ho toh wahi resolve bhi kar deta hoon. Ek kaam ek baar mein sort kar lete hain! |
general_enquiry | Ananya β app pe new features kaise jaanega? | Hello Ananya ji! Naye features ke liye: app update karein regularly β 'What's New' section mein details hoti hain. App mein 'Announcements' bell icon pe tap karein. Email newsletters subscribe karein β Settings β Notifications β Email Updates on karein. Humara Instagram @ShopEasyIndia pe bhi new features announce hote ... |
refund_return | Product ki quality bahut kharab nikli, return window 10 days ki thi jo miss ho gayi. | Yeh genuinely disappointing hai β quality expectation meet nahi ki. 10 day window miss ho gayi hai lekin quality complaints ke liye hum case-by-case review karte hain. Kab delivery aayi thi aur kab issue notice hua? Main escalate karta hoon quality team ko β agar genuine manufacturing defect hai toh late return bhi acc... |
delivery_issues | Package shows delivered but OTP nahi mila mujhe. | Yeh suspicious hai β OTP based delivery mein aapke number pe OTP aana chahiye tha. Agar aapko OTP nahi mila aur fir bhi delivered show ho raha hai, toh yeh fraud case ho sakta hai. Main abhi security team ko alert kar raha hoon aur aapke liye investigation start karta hoon. Aapko koi out of pocket nahi jaane denge. |
general_enquiry | Meera β bulk order discount milta hai kya? | Hello Meera ji! Haan, bulk orders pe special pricing available hai β 10+ units pe 5% extra discount, 50+ units pe 10%, 100+ units pe customize pricing baat karke hoti hai. Bulk order ke liye business account create karein ya main aapko dedicated B2B sales team se connect kar deta hoon. Kya order hai roughly? |
escalation | Sunita β do mahine pehle order kiya, abhi tak nahi aaya, aur aap refund bhi nahi de rahe. | Sunita ji β do mahine! Yeh bilkul unacceptable hai aur main is par full accountability le raha hoon. Yeh escalation mein jaana chahiye tha bahut pehle. Main abhi order ID se full history pull karta hoon. Agar item genuinely lost hai toh immediate refund ya replacement ka arrangement hoga β koi aur delay nahi. Senior fi... |
order_tracking | Tracking link expired, how to track? | No worries! Tracking links sometimes expire after 30 days. Aap seedha humari app ya website pe jaake 'My Orders' section mein apna order number search kar sakte ho β wahan live status milega. Ya mujhe order number batao, main abhi bata deta hoon status. |
billing_payment | Mujhe GST invoice chahiye order ka. | Bilkul! GST invoice app mein 'My Orders' β order select β 'Download Invoice' se download ho jaati hai. Agar business purchase tha aur GSTIN add karna tha jo add nahi hua toh mujhe GSTIN number share karein β main revised invoice request raise kar sakta hoon. Koi specific format chahiye β PDF ya email? |
account_issues | Two accounts ho gayi meri galti se, merge karna hai. | Accounts merge officially support nahi hota β lekin practically hum help kar sakte hain. Dono accounts ka email share karein β main dekh sakta hoon kaunse pe zyada history hai. Ek account pe orders transfer nahi hote, lekin wallet balance transfer arrange kar sakte hain. Recommend karonga ek account use karein, dusra d... |
order_tracking | Mera order #SHE45231 kab aayega? Kal order kiya tha. | Namaste! Aapka order #SHE45231 main check kar raha hoon. Kal place kiya tha toh abhi processing stage mein hai β expected delivery kal shaam tak ho jaayegi. Aapko ek SMS notification bhi milegi jab courier pick up karega. Koi aur help chahiye? |
order_tracking | My parcel shows 'attempted delivery' but I was home all day! | I completely believe you β this happens sometimes when delivery executives mark attempts incorrectly. This is very frustrating and I apologise. I'm raising a formal complaint against this delivery attempt right now. I've also rescheduled delivery for tomorrow morning as first priority. If the same issue happens again, ... |
refund_return | Refund original account mein aayega ya store credit milega? | Default mein refund original payment method pe hi jaata hai β agar card se pay kiya tha toh card pe, UPI se kiya tha toh UPI pe. Generally 5-7 business days lagte hain bank ke hisaab se. Agar aap chahein toh faster option ke liye ShopEasy wallet mein refund le sakte hain β woh 24 ghante mein aa jaata hai. Aapki prefere... |
account_issues | Account pe unauthorized order dikhaa, maine nahi kiya. | Yeh account security breach hai β bahut seriously le raha hoon. Immediately do kaam karein: (1) password change karein abhi, (2) saved payment methods check karein. Main us order ko flag kar raha hoon investigation ke liye aur payment hold pe dalta hoon. Security team aapke account ki full audit karegi. Kya order actua... |
delivery_issues | Flipkart style question β delivery slot booking kaise karte hain? | ShopEasy pe delivery slot select karna bahut easy hai! Checkout pe 'Select Delivery Slot' option aata hai β wahan aap date aur time window choose kar sakte hain available slots mein se. Agar order already placed hai toh 'My Orders' β order select β 'Manage Delivery' mein jaao. Koi specific slot chahiye aapko? |
refund_return | Return ke saath invoice mandatory hai kya? | Invoice helpful hai lekin strictly mandatory nahi β especially agar item digital order hai aur hum order ID se verify kar sakte hain. Physical invoice nahi hai toh delivery SMS ya order confirmation email bhi kaam kar sakta hai. Return form pe order ID clearly mention karein. Main aapka return process guide kar sakta h... |
general_enquiry | Delivery available hai kya Nagpur mein? | Haan! Nagpur mein delivery available hai β 2-4 business days mein. Specific pincode check karne ke liye product page pe 'Check Delivery' box mein apna pin code enter karein. Kuch remote areas mein ek extra din lag sakta hai. Nagpur city ke saare major areas covered hain hamare paas. |
product_complaint | Product description mein 'waterproof' likha tha but got wet. | Misleading product description β yeh consumer protection act ke under actionable hai. Screenshot li hai description ki? Main seller ke against misrepresentation complaint darj kar raha hoon. Aapke liye full refund process karta hoon. Aur product listing ko 'waterproof' claim hataane ke liye flag kar raha hoon verificat... |
order_tracking | Order tracking nahi ho raha, link kaam nahi kar raha. | Arey, yeh bahut frustrating hota hai! Tracking link kabhi kabhi 12-24 ghante baad active hoti hai order place karne ke baad. Aapka order number share karein β main directly backend mein status dekh ke aapko exact location bata deta hoon abhi. |
order_tracking | Order mein 2 items the, ek aaya ek nahi aaya. | Ohh β partial delivery! Yeh shipment split ho gayi lagti hai. Kabhi kabhi do items alag warehouses se dispatch hote hain. Dusre item ka separate tracking number check karo apne order details mein. Agar nahi hai, toh mujhe order ID do β main second item ka status aur ETA nikaalta hoon. |
product_complaint | Mobile phone dead on arrival β switch on hi nahi ho raha. | Dead on arrival β yeh bahut bura experience hai! Immediately DOA claim raise karta hoon. Electronics ke liye hamare paas 7-day DOA policy hai. Replacement unit dispatch karenge aur faulty phone ka pickup saath mein schedule karenge. Koi additional charges nahi. Kya aapne charger se connect karke try kiya tha? Sometimes... |
account_issues | Notification band karna hai, bahut zyada aati hain. | Bilkul samajhte hain β notification fatigue real hota hai! App β Settings β Notifications jaayein β wahan category wise control hai: order updates, offers, recommendations. Order updates zaroori notifications hain, rest sab band kar sakte hain. Email preferences bhi same jagah manage hoti hain. Kaunsi type ki notificat... |
refund_return | Paise wapas aaye but βΉ50 kam aaya. | βΉ50 less β main check karta hoon. Possible reasons: shipping charges jo deduct hue, COD handling fee, ya discount jo non-refundable tha. Main aapka exact refund calculation dekh ke batata hoon. Agar galti se deduct hua hai, main immediately βΉ50 credit wallet ya original payment method pe process kar deta hoon. Order ID... |
escalation | Meera β mujhe lagta hai aapne deliberately paisa rok liya. | Meera ji β main samajh sakta hoon is frustration ko, especially jab paise involved hain. Hum deliberately kabhi bhi payments nahi rokete β refunds sometimes bank processing cycles mein delay hote hain. Main abhi aapka exact refund status aur transaction trail check karta hoon aur full transparency se batata hoon exactl... |
escalation | Service bohot bekar hai, main sabko bataunga. | Aapki feedback sunna zaroori hai β agar experience bekar raha toh hum improve toh tabhi karenge. Kya hua specifically? Main genuinely jaanna chahta hoon β not to argue, but to fix it. Agar aaj issue resolve ho jaaye toh main umeed karta hoon aap ek baar consider karenge. Jo bhi hua batayein. |
general_enquiry | Karan β aapka app bahut slow hai. | Hello Karan ji! App slow hona annoying hai! Quick fixes: app update check karein, phone storage check karein (low storage pe apps slow hoti hain), WiFi se mobile data pe switch karein ya vice versa. Agar koi particular page slow hai toh woh specific issue ho sakti hai β batao konsa page. Main technical team ko performa... |
billing_payment | Karan β mujhe bulk order pe invoice chahiye, company purchase hai. | Hello Karan ji! Business purchase ke liye GSTIN registered invoice zaroor milegi. Checkout pe apna company GSTIN add karein β GST invoice automatically generate hoti hai. Agar already order place ho gayi bina GSTIN ke toh mujhe GSTIN number aur company name share karein β main revised B2B invoice request raise kar deta... |
order_tracking | Rahul Kumar β mera phone ka order kal deliver hona tha but kuch nahi aaya. | Hello Rahul ji! Mujhe bahut sorry hai ki delivery nahi aayi. Main turant check karta hoon... aapka parcel courier partner ke saath out for delivery tha lekin attempt failed show ho raha hai. Shayad aap ghar pe available nahi the? Main aaj ke liye redelivery schedule kar deta hoon β aap 10AM-2PM ya 3PM-7PM mein se konsa... |
billing_payment | Rahul β meri wallet balance add nahi ho rahi. | Hello Rahul ji! Wallet balance add hone mein usually 2-3 minutes lagte hain UPI se, 5-10 minutes net banking se. Agar zyada der ho gayi hai: app close karke reopen karein, ya profile icon β wallet pe jaayein β kabhi kabhi manual refresh karna padta hai. Agar payment cut gaya hai toh transaction ID share karein β main m... |
refund_return | Cancel order ka refund nahi mila, order cancel hua tha 1 week pehle. | Week bhaad bhi refund nahi β chaliye check karte hain. Cancellation ke baad refund initiation 24 ghante mein hoti hai hamare end se. Bank processing 3-5 days alag lagte hain. Agar 7 din ho gaye hain toh most likely bank processing mein hai. Main aapko exact transaction reference number deta hoon jisse aap bank mein bhi... |
delivery_issues | Ananya β my building has security, delivery person didn't enter and just marked failed. | Hello Ananya ji! Security wali buildings mein delivery sometimes tricky hoti hai. Aapke order pe delivery instructions add kar deta hoon β security desk pe chhod dena ya aapko call karna before entry. Delivery kal ke liye reschedule kar di hai. Kya aap apne building security ka number share kar sakti hain? Direct coord... |
product_complaint | Jo product photo mein tha woh aur jo mila woh same nahi lag raha. | Yeh genuinely disappointing hota hai β aap jo expect karte hain woh milna chahiye. Product photos accurate honi chahiye hamare platform pe. Photo comparison ke liye mujhe order ID aur agar possible ho toh received item ka photo share karein. Agar genuine mismatch hai toh free return aur full refund ya replacement denge... |
order_tracking | Order delivered to wrong address. What do I do? | Yeh bahut stressful situation hai, I completely understand. Please share your order ID and the address it was delivered to (as per the tracking). We will contact the courier partner immediately to retrieve the package. If retrieval isn't possible within 48 hours, we will send a full replacement at no extra cost. Aapka ... |
account_issues | Referral code diya tha dost ko, credit nahi mila mujhe. | Referral credit ke liye aapke friend ko referral code se signup karna tha AND pehla order complete karna tha tabhi credit trigger hota hai. Dono conditions poori huin? Main check karta hoon aapka referral status. Agar eligible hai aur credit nahi aaya toh manually process karta hoon. Aapka referral code share karein. |
refund_return | Priya β item return kiya tha, pickup bhi ho gayi, but refund abhi tak nahi aaya. 15 din ho gaye. | Hello Priya ji! 15 din β yeh definitely delayed hai. Main priority basis pe investigate karta hoon. Return pickup ke baad warehouse QC hoti hai jo 2-3 days lagti hai, phir finance process hota hai. Agar process mein koi block hai toh main abhi manually escalate karta hoon. Aapko latest by kal shaam status update milegi... |
delivery_issues | Delivery executive was very rude to me. | Yeh bilkul tolerable nahi hai β aapke saath respect se treat kiya jaana chahiye, hamesha. Main is incident ko formally log kar raha hoon courier partner ke saath aur unke management ko complaint bhej raha hoon. Kya aap executive ka naam ya vehicle number batane mein comfortable hain? Strict action ensure karna chahta h... |
refund_return | Damaged product mila, exchange ya refund dono mein se kya better hai? | Damaged product ke liye recommendation hai replacement/exchange lena β kyunki same item aapko sahi condition mein milega quickly. Refund loge toh dobara order karna padega aur current price se zyada ho sakta hai. Lekin ultimately choice aapki hai! Main dono options initiate kar sakta hoon β aap decide karein. Stock ava... |
billing_payment | Double charge ho gaya mera β ek hi order pe do baar payment cut gayi. | Double charge β yeh serious issue hai! Main immediately check karta hoon. Ek transaction failed aur retry pe successful hua hoga β usually bank dono ko process karta hai temporarily. Failed transaction ka reversal 5-7 days mein auto-hota hai. Main aapko dono transaction IDs share karta hoon. Agar reversal nahi aata toh... |
delivery_issues | Why is there no delivery on Sundays in my area? | Kuch pincodes mein courier partners Sunday off lete hain β yeh location-specific hai, humara nahi. Aapka pincode share karein β main check karta hoon aapke area mein konse days delivery available hai. Kuch areas mein Sunday delivery recently start bhi hua hai. Alternatively, aap nearest ShopEasy pickup point se bhi col... |
refund_return | Refund UPI pe lena chahta hoon but order credit card se kiya tha. | Samajh sakta hoon β lekin RBI guidelines ke andar refund usi payment method pe process hota hai jisse payment hua tha. Isliye credit card ke order ka refund credit card pe hi jaayega. Ek option yeh hai ki ShopEasy wallet mein refund lein β woh faster bhi hai (24 hrs) aur next purchase mein use kar sakte hain. Kya yeh o... |
product_complaint | Paint quality bahut kharab thi wall paint ki, streaks aa rahe hain. | Paint quality issue β aur wall work ho gayi hogi, yeh bohot frustrating hai. Return policy paint ke liye toh item opened ki wajah se tricky hai. Lekin defective product case mein hum seller se compensation arrange karne ki koshish karte hain. Exactly konsi problem hai β coverage poor hai ya shade off hai? Main best pos... |
general_enquiry | Product review kaise deta hoon? | Review dena easy hai! App β My Orders β delivered order select karein β 'Write a Review' button hoga. 1-5 stars de sakte hain, written review, aur photos/videos bhi upload kar sakte hain. Honest reviews bahut helpful hote hain dusre buyers ke liye. Kya koi specific product ki review dena chahte hain? |
refund_return | I want to return a gift β I don't have the order details. | Gift returns are a bit tricky without the original order details, but we can manage! If you have the product itself, check for any ShopEasy label or barcode on the packaging β I can look up the order from that. Alternatively, if you know who gifted it, they can initiate the return from their account. Kya packaging pe k... |
order_tracking | Aaj order kiya, kab milega? | Agar aaj order place kiya hai toh processing 4-6 ghante mein complete hoti hai. Aapki city ke hisaab se delivery 2-4 business days mein expected hai. Exact date confirmation aapko ek SMS/email milegi jab order dispatch hoga. Kuch aur janna hai? |
product_complaint | Product mein expiry date already cross ho gayi thi. | Expired product deliver karna serious violation hai β yeh absolutely nahi hona chahiye! Item immediately use mat karein. Main urgently is complaint ko escalate kar raha hoon quality control aur compliance team ko. Full refund immediately process kar raha hoon aur seller ki listing suspend kar raha hoon investigation ta... |
refund_return | Return initiated but nobody came for 4 days. | 4 din β pickup missed ho rahi hai, yeh nahi hona chahiye. Main abhi priority return mode pe switch karta hoon aur aajkal mein confirmed slot book karta hoon. Aapko call karke time confirm kiya jaayega. Yeh delay ke liye ek express refund processing bhi arrange karta hoon β pickup hone ke baad 24-48 ghante mein refund. ... |
general_enquiry | Aapka customer care number kya hai? | ShopEasy customer care se connect karne ke kai ways hain: In-app chat (fastest β 24/7 available), Email: support@shopeasy.in (reply 4-6 hours mein), Phone: 1800-123-4567 (Mon-Sat, 9AM-9PM, toll-free). Abhi aap mujhse chat pe directly baat kar rahe hain β jaldi resolve kar sakte hain. Kya help chahiye? |
delivery_issues | Delivery boy ne item seedha gate pe chhod diya, packaging phati hui thi. | Yeh bilkul acceptable nahi hai β aur main genuinely sorry hoon. Delivery executive ko proper handling follow karni chahiye. Kya aap pakaging ka photo le ke mujhe share kar sakte hain? Main immediately courier partner ko complaint raise karta hoon aur ek replacement bhi dispatch karta hoon. Damaged delivery ek serious q... |
product_complaint | Kapda colour mein bohot difference tha photo se real mein. | Colour variation screen settings aur lighting ki wajah se hoti hai β lekin agar bahut zyada difference hai toh yeh seller ki misleading photo ki issue hai. Main product listing flag kar raha hoon review ke liye. Aapke liye return initiate karta hoon with full refund. Yeh seller ko ek strict warning bhi jaayegi accurate... |
billing_payment | Sunita β invoice mein mera naam galat hai. | Hello Sunita ji! Invoice mein naam galat hai toh revised invoice request raise kar sakti hain. Mujhe correct naam batayein exactly as required. Agar business invoice hai toh GSTIN bhi share karein. Main finance team ko request bhejta hoon β corrected invoice 24-48 ghante mein email pe milegi. Billing address bhi correc... |
order_tracking | Priya Sharma β my order was supposed to come to Chennai but it's showing Kolkata. | Hello Priya ji! Yeh ek routing error lag raha hai β bahut rare case hai but hota hai. Main abhi logistics team ko alert karta hoon. Package ko reroute karne mein 1-2 din lag sakte hain. Aapko inconvenience ke liye hum 100 rupees store credit add kar rahe hain aur full update aapko email pe bhi milegi. So sorry for this... |
account_issues | Phone number change karna hai account pe. | Phone number update possible hai β App β Profile β Edit Profile β Phone Number pe jaayein. Old number pe OTP aayega verification ke liye, phir new number verify hoga. Agar old number accessible nahi hai toh ek alag verification process hai β email pe verification code bhejte hain. Kaunsa scenario hai aapka? |
general_enquiry | Sunita β seasonal sale kab aayega? | Hello Sunita ji! ShopEasy ki major sales: Republic Day Sale (January), Summer Sale (April-May), Independence Day Sale (August), Diwali Mega Sale (October-November), End of Year Sale (December). Upcoming sale notifications ke liye app mein 'Sale Alerts' subscribe karein β sale se 2 din pehle notification milegi. Wishlis... |
general_enquiry | Product search mein sahi item nahi dikh raha. | Search frustrating ho sakti hai agar exact keyword nahi mila! Tips: brand name + product type try karein (jaise 'Prestige mixer grinder'), filters use karein for price range aur brand, ya category browse karein directly. Agar specific item dhundh rahe hain toh mujhe describe karein β main suggest kar sakta hoon. Kya dh... |
delivery_issues | Driver demanded extra βΉ50 for delivery, that's not right. | Bilkul sahi kaha β yeh completely wrong hai aur hamare policy ke against hai. Delivery charges order place karte waqt hi collect hote hain, executive ko koi extra amount demand karne ka haq nahi hai. Kya aapne pay kiya? Agar haan toh main immediately refund process karta hoon. Executive ka ID ya vehicle number yaad hai... |
refund_return | Arjun β can I exchange instead of refund? Same product different size. | Hello Arjun ji! Haan, exchange bilkul possible hai β aur yeh refund se bhi faster process hai. Main direct exchange raise kar deta hoon: current item ka return pickup aur sahi size ki re-delivery saath schedule ho jaayegi. Size availability check karta hoon pehle. Konsi size chahiye? Jo item order kiya tha woh konsa th... |
product_complaint | Warranty card product ke saath nahi tha. | Warranty card missing hona registered products ke liye issue create kar sakta hai. Lekin aap ShopEasy order ID se bhi warranty claim kar sakte hain β humara platform purchase proof accept karta hai. Seller ko bhi complaint jaayegi missing warranty card ke liye. Kya product mein serial number tha? Usse manufacturer ke s... |
delivery_issues | Delivery address galat deliver ho gayi, neighbour ke paas. | Oops β yeh courier ki galti hai. Aap apne neighbour se item collect kar sakte hain ya mujhe batao ki nahi le paoge toh main courier ko same day wapas laane ke liye dispatch karunga. Aur hum courier partner ke khilaf formal complaint bhi darj karenge taki aage kisi ke saath yeh na ho. |
billing_payment | Store credit kab expire hota hai? | ShopEasy store credits 1 saal (365 days) valid hote hain issue date se. App mein 'Wallet & Credits' section mein aap dekh sakte hain exact expiry date. Credits use karne ke liye checkout pe 'Apply Credits' toggle on karein β automatically deduct ho jaayenge. Agar credits expire hone wale hain aur use nahi kar pa rahe t... |
refund_return | 15 din ke andar return karna tha, aaj 14th day hai, jaldi karni hai. | Aaj hi request raise karte hain β bilkul! Main abhi return initiate karta hoon aur kal ke liye pickup schedule kar deta hoon. Aaj initiation ke baad deadline automatically extend ho jaati hai jab tak pickup complete na ho. Koi tension nahi. Order ID share karein aur main abhi process start karta hoon. |
refund_return | Main item return karna chahta hoon, size fit nahi kiya. | Koi baat nahi β size issues hote rehte hain! Return policy ke andar hai abhi? Delivery ke 10 din ke andar return request raise kar sakte hain. Main abhi aapke liye return initiate karta hoon β pickup free hai aur refund original payment method pe 5-7 days mein milega. Order ID share karein? |
general_enquiry | Gift wrapping ka option hai kya? | Haan! Gift wrapping option available hai select products pe β checkout mein 'Add Gift Wrap' option dikhega. Ek personalized message bhi add kar sakte hain. Gift wrap βΉ49 extra mein available hai. Aur agar chahein toh 'Gift' tag add kar sakte hain jisse recipient ko price nahi dikha. Kisi ke liye gift order kar rahe hai... |
order_tracking | Tracking shows 'out for delivery' since morning but nothing came. | Samajh sakta hoon yeh wait kitna irritating hota hai! Out for delivery status mein kabhi kabhi evening tak delivery ho jaati hai. Agar aaj shaam 7 baje tak nahi aata, please humein dobara contact karein β hum courier partner se escalate karenge aur agle din guaranteed delivery arrange karenge. Aapka number save hai na ... |
billing_payment | Payment failed but amount deducted ho gaya. | Yeh bahut common aur frustrating situation hai β payment fail bhi hua aur paise bhi gaye! Don't worry β yeh almost always auto-reverse ho jaata hai 5-7 business days mein bank ki taraf se. Main aapke liye transaction reference number nikaalta hoon jo bank ko show kar sakte hain. Agar 7 days baad bhi nahi aaya toh hum b... |
escalation | 3 times call kiya, har baar different answer mila. Koi accountability nahi. | Yeh bilkul unacceptable hai β 3 baar call aur 3 alag answers matlab consistency completely fail hui. Main aapke sab interactions ka record pull karta hoon aur ek single point of contact assign karta hoon aapko β wahi person end to end resolution handle karega. Koi aur different answer nahi milega. Main abhi case note k... |
delivery_issues | I live on 5th floor, no lift β delivery person refused to come up. | That's unacceptable β delivery to your door is what you paid for. I'm escalating this to the courier's operations team right now. They will arrange a re-delivery today or tomorrow with a different executive who will come up to your floor. Aapko khud neecha aane ki zaroorat nahi hai. Yeh ensure karenge. |
escalation | Ananya β bahut zyada time ho gaya, I give up. | Ananya ji β please give up mat karein, I genuinely mean that. Aap itne time se issue le ke aaye hain β aapki persistence matter karti hai. Main poori taraf se aaj is issue ko end karna chahta hoon. Ek last chance dein mujhe β mujhe poora issue fresh se explain karein as if I'm hearing it for the first time, aur main st... |
general_enquiry | Kya Sunday ko delivery hoti hai? | Most areas mein Sunday delivery available hai β especially tier-1 aur tier-2 cities mein. Aapke exact pincode pe Sunday delivery check karne ke liye product page pe pincode enter karein β available slots show ho jaayenge. Kuch rural areas mein courier partners Sunday off lete hain. Apna pincode share karein β main conf... |
billing_payment | COD available kyun nahi hai mere pincode pe? | COD availability pincode-specific hai aur courier partner ke basis pe decide hoti hai β kuch remote ya high-fraud areas mein temporarily unavailable hoti hai. Aapka pincode check karta hoon exact reason ke liye. Alternatively, UPI payment bahut easy hai β GPay, PhonePe, Paytm sab work karte hain aur instant confirmatio... |
account_issues | Ananya β mere account mein kisi aur ka address save hua hua hai. | Hello Ananya ji! Yeh concerning hai β aapke account mein unknown address nahi hona chahiye. Immediately: account β saved addresses jaayein aur unknown address delete karein. Phir password change karein β security ke liye. Kya recently kisi ne aapka phone ya laptop use kiya tha? Agar unauthorized access suspect hai toh ... |
escalation | Main very frustrated hoon, 2 weeks se issue resolve nahi hua. Manager se baat karni hai. | Main genuinely samajh sakta hoon aap kitne frustrated hain β 2 hafte bahut lambe hain kisi bhi issue ke liye. Aapko manager se connect karna bilkul right step hai. Main abhi escalation raise kar raha hoon aur senior team member aapko 1 ghante ke andar callback karega. Saath mein mujhe bhi issue brief karein β shayad ma... |
product_complaint | Second hand lag raha tha product, scratches the already. | Scratched new product β yeh huge quality fail hai. New item mein pre-existing scratches nahi hone chahiye. Photo lein clearly scratches ki aur mujhe share karein. Main escalate karta hoon warehouse quality inspection ke liye aur aapke liye brand new replacement bhejta hoon. Yeh bahut serious matter hai hamare liye. |
delivery_issues | I was home but delivery boy marked it as 'customer not available'. | Yeh bahut common complaint hai aur genuinely irritating hai. Main immediately delivery ko tomorrow ke liye reschedule kar raha hoon aur executive ke supervisor ko note bhejna hai ki doorbell bajayein properly. Agar kal bhi same issue hua toh directly hum courier manager se baat karenge. Aap ghar pe rahein kal β deliver... |
account_issues | Login nahi ho raha, password bhool gaya. | Koi tension nahi β password reset karna easy hai! Login page pe 'Forgot Password' click karein, registered email ya phone number daalein, OTP aayega, aur naya password set kar sakte hain. Agar email access bhi nahi hai toh mujhe registered number share karein β main account recovery ke liye process guide karta hoon. |
order_tracking | Order baar baar return to origin ho jaata hai mere. | Yeh serious issue hai β baar baar RTO bahut frustrating hota hai. Usually iska reason incomplete address ya phone unreachable hota hai. Aapka current address aur best contact number confirm kar dein β main warehouse ko update karke fresh dispatch arrange karta hoon aur is baar delivery executive ko personally call karn... |
account_issues | Priya β email address update nahi ho raha. | Hello Priya ji! Email change ke liye verification process hoti hai β current email pe confirmation link jaata hai. Agar current email access nahi hai toh yeh tricky ho sakta hai. Main identity verification ke through alternate process guide kar sakta hoon. Kya current email toh accessible hai? |
order_tracking | My order shows 'in transit' for past 6 days. Is it stuck? | 6 days in transit is definitely concerning β normally it shouldn't take more than 2-3 days. This could be due to a logistics bottleneck at a sorting hub. Please share your order ID and I'll raise a trace request with the courier immediately. If the item doesn't move within 24 hours, we will dispatch a fresh replacement... |
product_complaint | Laptop bag mein stitching ukhdi hui thi new item mein. | Naye item mein hi stitching issue β yeh unacceptable quality hai. Return raise karta hoon, pickup free hai. Replacement bhejenges better quality check ke baad. Seller ko bhi product quality notice jaayegi. Agar replacement mein bhi same issue aaya toh full refund milega, no questions asked. |
delivery_issues | Parcel mein tape nahi thi, khula hua tha. | Open package β yeh security concern hai! Iska matlab tampering possible hai warehouse ya transit mein. Item ka complete inspection karein aur agar kuch missing ya damaged hai toh immediately mujhe batayein. Hum is incident ki internal investigation karenge aur agar item compromised hai toh replacement free mein bhejeng... |
account_issues | Order history delete karna hai, privacy ke liye. | Privacy bilkul valid concern hai. Individual order history delete feature abhi available nahi hai separately β lekin aap account deactivation request raise kar sakte hain agar poori account history hataana chahte hain. Kya account deactivate karna chahte hain ya sirf kuch orders se data remove karna chahte hain? Best o... |
account_issues | Karan β mera naam spell wrong hai account mein. | Hello Karan ji! Naam correct karna easy hai β Profile β Edit β Name update karein. Agar naam invoice pe bhi galat dikh raha tha toh next order se automatically correct ho jaayega. Koi purani invoice pe correction chahiye toh woh alag request hai β batao toh arrange karta hoon. |
delivery_issues | COD order hai, delivery guy ke paas change nahi tha. | COD delivery mein exact change ya card payment ready rakhna achha hota hai as backup. But technically delivery executive ko change dena chahiye tha ya small denomination accept karna chahiye tha. Agle COD order ke liye aap app mein payment preference mein 'exact change ready' note add kar sakte hain. Is order ka amount... |
order_tracking | Vikram here β I need my order by tomorrow for an event. Can you guarantee it? | Hello Vikram ji! Samajh sakta hoon kitni important zaroorat hai. Order ID share karein abhi β main current status check karta hoon. Agar item already out for delivery zone mein hai toh main priority delivery flag kar sakta hoon. Agar nahi, toh honestly bolunga aur express shipping option explore karenge. Aapke saath bi... |
billing_payment | Meera β order cancel kiya, refund kab aayega? | Hello Meera ji! Cancellation ke turant baad refund initiation hoti hai hamare end se. Aapke payment method pe timeline: UPI/Net Banking β 1-3 business days, Debit Card β 3-5 days, Credit Card β 5-7 days, ShopEasy Wallet β 24 hours. Main cancellation aur refund initiation confirm karke exact expected date batata hoon. O... |
product_complaint | Smell bahut ajeeb tha product se, chemical jaisi. | Chemical smell concerning hai β especially agar wearables ya kitchen use ka item hai. Please item use mat karein abhi. Return immediately raise karta hoon safety concern ke basis pe. Yeh product quality team ko bhi bhejta hoon investigation ke liye. Aapka health aur safety hamare liye product se zyada important hai. |
account_issues | OTP nahi aa raha registration ke liye. | OTP delay frustrating hota hai! Kuch quick fixes: number correct hai? International format nahi hona chahiye (+91 required). DND active toh nahi hai aapke number pe? SMS inbox full toh nahi? 2-3 minute wait karein aur 'Resend OTP' try karein. Agar phir bhi nahi aaya, email pe OTP option try karein. Last resort: mujhe a... |
escalation | Karan β items pe jo discount advertise kiya tha woh checkout pe reflect nahi hua. | Hello Karan ji! Advertised price pe nahi milna β yeh consumer protection act under actionable hai. Main screenshot compare karta hoon listed price vs checkout price. Agar genuine discrepancy hai toh difference refund ya coupon ke form mein milega. Advertised price guaranteed hona chahiye. Item aur discount exactly kya ... |
billing_payment | Vikram β ek hi item do baar charge hua cart mein. | Hello Vikram ji! Cart mein same item do baar dikhna ya charge hona β main check karta hoon. Cart page pe quantity column check karein β kabhi kabhi accidentally quantity 2 ho jaati hai. Agar genuinely double charge hua order mein toh order ID share karein, main extra item refund process karta hoon. Order summary email ... |
account_issues | App crash ho jaata hai checkout pe. | Checkout pe crash β worst timing! Kuch quick fixes try karein: app update available hai toh update karein, app cache clear karein (Settings β Apps β ShopEasy β Clear Cache), ya phone restart karein. Agar issue continue kare toh website pe checkout try karein β same account, same cart. Kaunsa phone aur OS version use ka... |
billing_payment | Promo code apply kiya but discount nahi mila. | Promo code issue β chaliye check karte hain! Kuch common reasons: code expired ho sakta hai, minimum order value meet nahi hui, ya specific products pe applicable tha. Mujhe code share karein β main validity aur conditions check karta hoon. Agar valid tha aur technical glitch se kaam nahi kiya toh equivalent discount m... |
billing_payment | Payment gateway error aa raha hai β 'Transaction declined'. | Transaction declined usually bank end pe hoti hai ya daily limit issue. Pehle bank app check karein ki block to nahi hai. Phir ek alag card ya payment method try karein. Agar continue ho raha hai toh bank se contact karΰ₯ΰ€ online transactions enable karne ke liye. Agar sab try kar chuke ho aur order urgent hai toh mujhe... |
billing_payment | Koi offer code hai kya current mein? | Haan! Current active offers: FIRST10 β first order pe 10% off, UPIBACK β UPI payments pe 5% cashback up to βΉ50, WELCOME200 β new user βΉ200 off on βΉ999+. App ke 'Offers' section mein aur checkout pe bhi all applicable offers automatically suggest hote hain. Koi specific category ke liye offer dhundh rahe hain? |
billing_payment | EMI option available hai kya βΉ15000 ke order pe? | Haan! βΉ15,000 pe EMI bilkul available hai. Checkout pe 'EMI Options' select karein β most major credit cards (HDFC, ICICI, SBI, Axis) supported hain. 3, 6, 9, 12 months ke options hain. Kuch cards pe no-cost EMI bhi milti hai selected products pe. Aapka bank kaun sa hai? Main specific options check karta hoon aapke liy... |
delivery_issues | Delivery executive is not picking up the call. | Frustrating hai, I know! Delivery executives kabhi kabhi calls nahi uthate jab route pe hote hain. Aapka order ID share karein β main backend se executive ke supervisor ko message karta hoon ki aapke ghar priority se visit karein. Aur aapka number bhi update karta hoon as primary contact. |
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