text stringlengths 20 327 | label stringlengths 9 48 |
|---|---|
I no longer have my phone. | lost_or_stolen_phone |
My card is stuck in an ATM machine, how do I get it back quickly? | card_swallowed |
When does my transfer from the US arrive in my account? | transfer_timing |
What are the charges for recieving SEPA transfers? | top_up_by_bank_transfer_charge |
I was wondering why my payment hasn't gone through yet, its been a while. | pending_card_payment |
I need to order a new card as my other one was stolen. | lost_or_stolen_card |
what are weekend rates for getting cash | wrong_exchange_rate_for_cash_withdrawal |
Which countries do you currently support? | country_support |
What is my password? | passcode_forgotten |
Is a SWIFT transfer acceptable? | top_up_by_bank_transfer_charge |
Why do I get declined when I try to withdraw cash? | declined_cash_withdrawal |
There is a €1 extra fee in my statement | extra_charge_on_statement |
Can my salary be received and transferred to my current currency in my country? | receiving_money |
There was a charge applied when I used my card. | card_payment_fee_charged |
I was charged a fee with my cash withdrawal that I shouldn't have been charged. | cash_withdrawal_charge |
How do I sign up for a card if I'm in America? | country_support |
I've tried many times to make a payment, but it's not going through. What's wrong? | declined_card_payment |
WHAT IS THE REASON FOR THAT | card_not_working |
In my account I noticed my ATM withdrawal is still pending | pending_cash_withdrawal |
My card has been stolen what do I do? | lost_or_stolen_card |
How will I know my pin number? | get_physical_card |
Why haven't I gotten a virtual card yet? | getting_virtual_card |
I made a transfer recently but it has not changed on my dashboard. | pending_transfer |
what is the fee for a transfer into my account | top_up_by_bank_transfer_charge |
Could you please tell me how to activate my new card? | activate_my_card |
Are you okay with exchanges to EUR? | fiat_currency_support |
Hi, I lost my phone yesterday, what can I do to stop someone using my account on it? | lost_or_stolen_phone |
If I need an additional card, is there a fee for that? | getting_spare_card |
Can you tell me why the transfer isn't showing up on my account? | balance_not_updated_after_bank_transfer |
I need my refund as soon as possible. What else do I have to do? | Refund_not_showing_up |
Can i set up an auto top-up? | automatic_top_up |
Is verifying my identify important? | why_verify_identity |
Where is the PIN for my card located? | get_physical_card |
where exactly does money come from | verify_source_of_funds |
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one? | get_disposable_virtual_card |
Do I have to go to the bank to change my PIN? | change_pin |
Is there a limit to auto top? | automatic_top_up |
Can I have it delivered on a specific date? | card_delivery_estimate |
Where do I go to update details? | edit_personal_details |
Is it free to transfer money or is there a fee? | transfer_fee_charged |
I see an unfamiliar payment on my statement. | card_payment_not_recognised |
What is the minimum age required to open an account with your service? | age_limit |
Why can't the recepient of my money transaction see it? | transfer_not_received_by_recipient |
I want to delete my account. | terminate_account |
I am not able to verify my id. Why? | unable_to_verify_identity |
Which ATM's am i able to change my PIN? | change_pin |
I was unable to transfer to another account. | beneficiary_not_allowed |
You accepts my card? | card_acceptance |
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done | transfer_fee_charged |
Why did my payment not go through why did it cancel? | reverted_card_payment? |
Can I pay online with my card? | card_acceptance |
What is needed to activate my card? | activate_my_card |
My card was stolen last night. | lost_or_stolen_card |
What payment methods are used to top up? | supported_cards_and_currencies |
What types of cards and money do you accept? | supported_cards_and_currencies |
Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error. Do you know what could be causing this and can you help me get the money over. | failed_transfer |
Why is there a direct debit to my account? I didn't do that. | direct_debit_payment_not_recognised |
I was blocked by using the wrong pin too many times, can you help me? | pin_blocked |
When can I expect my card? I live in the US. | card_delivery_estimate |
The card PIN is not visible anywhere? | get_physical_card |
Is there an option to top up with a cheque? | top_up_by_cash_or_cheque |
My card got blocked, how do I reset? | pin_blocked |
My transfer was declined. What might the reason be? | declined_transfer |
is there a limit for top up? | top_up_limits |
Is there a fee when I add money to my international card? | top_up_by_card_charge |
What ID do I need to verify my identity? | verify_my_identity |
How do I use a cheque to top up? | top_up_by_cash_or_cheque |
Why was I charged extra when transferring? | transfer_fee_charged |
Why doesn't my card work for any transactions? | card_not_working |
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately! | cancel_transfer |
Can I choose whether I receive a Visa or a Mastercard card? | visa_or_mastercard |
I need to cancel a transfer I made. | cancel_transfer |
Do i have to verify who I am? | why_verify_identity |
Can my teenager have an account? | age_limit |
I don't think that my top-up worked. | top_up_failed |
I got charged in double and want a refund | transaction_charged_twice |
There is a payment that is not mine in the App. | card_payment_not_recognised |
I want to transfer a sum of money from another bank account I have into this one | transfer_into_account |
Why are you asking so many questions about me? | why_verify_identity |
Do I need my phone to use the app? | lost_or_stolen_phone |
Can you send me a Mastercard, instead of a Visa? | visa_or_mastercard |
My cash deposit from a week ago is still not in my account. Can you help me please? | balance_not_updated_after_cheque_or_cash_deposit |
If I want my son to have his own account is that possible? | age_limit |
How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending. | pending_transfer |
I don't know what pending transaction means. | pending_card_payment |
How do I replace my card before it expires? | card_about_to_expire |
What do I do with my "decline" message on a transfer? | declined_transfer |
Tell me your opinion on the exchange rate. | exchange_rate |
I have exceeded the number of PIN attempts | pin_blocked |
i put money on my card and i dont see it on the balance | pending_top_up |
Where do I go to get my new card linked? | card_linking |
Do you have a return policy? | request_refund |
Why was I charged a higher exchange rate when I bought something abroad? | card_payment_wrong_exchange_rate |
my cash withdrawal has not come out of my account yet. | pending_cash_withdrawal |
Can i use this card at any store? | card_acceptance |
What could the reason be that my payment card was declined? | declined_card_payment |
I used my card to make a payment a while ago and its still pending, Why is it taking so long? | pending_card_payment |
Several items I have charged this week are appearing twice. Please review my statement and remove any duplicate charges. | transaction_charged_twice |
I'm happy with Mastercard and want to stick with just that credit card. | visa_or_mastercard |
Is there a fee for topping up by charge card? | top_up_by_card_charge |
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