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What is considered an aggressive dog and what can be done about it?

The definition of a vicious animal by the guidelines of the City of Fontana is as followed: A Vicious dog shall mean any dog which constitutes a physical threat to a human being or any other domestic animal by virtue of a known propensity to endanger life by an unprovoked assault or bite so as to cause serious bodily harm. An Animal Services Officer shall determine whether or not such dog(s) is vicious by: Whether or not the dog has bitten or scratched other persons or domestic animal. Depending on the circumstances surrounding the dog(s) aggressive behavior and the history and temperament will determine action taken by the animal services officer. If said circumstance meet this above criteria contact Fontana Police Department dispatch at (909) 350-7700 so an Officer can be dispatched to address the situation.

I was bitten by an animal. What should I do?

You should immediately try and get to a safe location, at which point call Fontana Police Department dispatch at (909) 350-7700. Once in a safe location you will need to provide Fontana P.D. dispatchers with the following information: P.D. dispatchers with the following information: · Animal type · Animal description (size, color and any other distinguishing features) · Last known location of animal · Location of incident

How can I report suspected animal cruelty?

To report animal cruelty please call Fontana Police Department dispatch at (909) 350-7700, so an Animal Services Officer can investigate the suspected animal cruelty.

Can I report a neighbor who allows their animal to defecate on my property?

A person having custody of any dog shall not permit, either willfully or through failure to exercise due care or control, any such dog to defecate or urinate upon a public sidewalk, the floor of any common hall in any apartment house, hotel or other multiple dwelling; upon any entranceway, stairway, or wall immediately abutting on a public sidewalk; or upon the floor of any theatre, shop, store, office building, or other building used by the public. Fontana Animal Services will not respond for a complaint of an animal defecating or urinating in a private area.

How do I obtain a new dog license or renew an existing one and what are the fees?

Fontana City Hall issues the dog licenses in person or online. Residents must license their dog(s) within 30 days of moving into the City of Fontana or within 30 days of acquiring a dog(s) that is/are four months of age or older. Failure to do so will result in penalty fees in addition to the license fees and citation. Please do not bring your pets to City Hall. It is not necessary for City staff to see the animal being licensed. The documents needed to apply for a new license or renew a license are: Animal's current rabies certificate (required) Spay / Neuter certificate (if applicable) Copy of Driver's License for Senior Citizen rates (if applicable) Fees: Type Of License One Year Two Years Three Years Unaltered Dog $75 $150 $220 Spayed / Neutered Dog $20 $30 $40 Senior Citizen Rate* $10 $15 $20 * Dog owner must be 60 years old or older and the dog must be spayed or neutered. Additional Fees: Tag Replacement - $5 Transfer Fee - $5 Penalty $20 Inquiries can be submitted via email at doglicensing@fontana.org How To Obtain Licenses Fontana City Hall 8353 Sierra Ave Fontana CA 92335 Monday through Thursday 8:00 a.m. - 5:00 p.m. Documents or inquiries can be submitted via email at doglicensing@fontana.org New Dog License Application: https://fontanaca.seamlessdocs.com/f/doglicenseapplication Dog License Renewal Application: https://fontanaca.seamlessdocs.com/f/doglicenserenewal (For renewing an existing license) For further questions, contact: (909) 350-7681.

Can I receive a citation for failing to license my pet?

Yes, failure to license your dog within 30 days of moving into the City of Fontana or within 30 days of acquiring a dog(s) that is/are four months of age or older can result in a citation.

What does an Animal Services Officer do?

Animal Services Officers are employed through the Fontana Police department, and much like police officer they all work year around including all holidays. After normal business hours there is always an Animal Service Officer that is on call every night. Call Response type: · Stray dogs · Deceased animals · Injured animals · Injured wildlife · Animal Cruelty / Animal Neglect Investigations · Animal bites · Aggressive Animals · Public Nuisance / Barking · Animal Traffic hazards on city roadways

How long can an animal be tethered?

Within the City of Fontana limits, it is not permissible to tether an animal (on a leash, attached to a fixed object) for longer than a total of 3 hours in a 24-hour period. Exceptions are made for animals tethered to a trolly / pully system. To report an animal being tethered excessively, please submit a request [link].

How can I reserve an athletic field?

All Athletic Field rentals (baseball, soccer, tennis fields, etc.) can be requested at the Miller Fitness center. Please call (909) 349-6972 for more information.

Who do I contact if someone is using my reserved park shelter when I arrive?

You can contact the Athletic Field Monitors at (909) 202-1641 who are available to assist you with any shelter issues or accommodations.

How can I schedule a battery and light bulb pickup?

The City of Fontana only picks up oil and oil filters. Battery and light bulb disposal as well as other eWaste information can be found in this web site: https://www.fontana.org/606/Electronic-Collection].

Can I request a bike rack to be installed?

Fontana may install bike racks located within Fontana city buildings, parks or landscapes, but not in private or business areas. To request consideration of installing bike racks please click here.

How can I report concerns with a bike trail?

The City of Fontana maintains miles of bike trails. Holes, cracks, and uneven asphalt in bike trails can be a concern for cyclists and others on the trail. Please report damaged bike trails, clearly describing the location of the trail damage, and providing as much detail as possible about the damage. To report concerns with a bike trail, please submit a request [link to request].

Do I need a permit to block the sidewalk or street?

A permit is required to perform work within the public right-of-way (usually a sidewalk, street, alley, or easement) or to use portions of a street for exclusive purposes, such as placing a moving pod. For more information, please contact the Engineering at (909) 350-6710 or select the appropriate permit here: https://www.fontana.org/3074/Permit-Applications.

How do I apply for a Commission?

Please contact the City Clerk's Office at 909-350-7602 for more information on the recruitment process.

When will an officer activate a body worn camera?

Officers are encouraged to use the cameras whenever possible. They will be required to activate them during field contacts, on radio calls and enforcement stops, and anytime they feel the camera may be useful. In addition, the cameras we chose are also utilized as digital audio recorders and still cameras which will aid in recovery of evidence and reduce the equipment issued to officers.

Are all Fontana Police Officers going to be wearing Body Cameras?

All officers engaged in field operations will deploy a body worn camera.

Will I be allowed to review the video data collected?

No. The video captured with the body worn camera is considered an investigative record per Government Code Section 6254(f). The department will comply fully with the Public Records Act as it applies to body worn cameras, but considers all footage exempt from disclosure, except as is determined otherwise by department officials or a court of law. Furthermore, one of the most critical issues for the public interacting with the police is privacy. People often seek police assistance when they are going through a difficult time. Juveniles, victims and arrestees have strong privacy protections, in part to mitigate the negative impact of open information. The Fontana Police Department is committed to protect the safety and privacy of all individuals who interact with the police.

How long will video be stored?

All video will be stored for a period consistent with state law and the requirements of the organization to aid in prosecution and civil litigation.

Will I be told that I'm being recorded?

Officers are encouraged to tell the public when they are being recorded. However, it is not a requirement to do so.

How does the Body Worn Camera program increase accountability?

The presence of a body worn camera or any recording device has proven to increase professionalism from both officers and citizens and reduce some incidents of violent public interactions. Recordings also give staff the ability to conduct administrative reviews and audits of both individual recordings and the overall program, in accordance with our policy. Recordings may also be reviewed by staff to improve service levels, tactics, and training for our employees.

What if I don't want to be recorded?

Our policy states that officers outfitted with a camera will turn it on when an interaction with a member of the public is initiated and the camera will remain on during the interaction. There are few exceptions to this, such as situations where there is a privacy concern that would make it inappropriate to record, requiring a shift in priority to the protection of privacy in certain environments.

How can I contact the Building and Safety Department?

You may email your question to [building@fontana.org ] or we may be able to assist through via phone (909) 350-7640 Mon - Thurs 7 AM - 6 PM. City Hall lobby is open Mon- Thurs 8 AM - 5 PM.

What are the hours the Building & Safety counter is open?

The Building & Safety counter is open Monday through Thursday, 8:00 a.m. to 5:00 p.m. If your transaction will include payment, you must be signed in at our kiosk no later than 4:30pm.

10 Time-Saving Tips When Visiting the Building & Safety Counter

The Building & Safety Department expectations for "Getting our Customers to Success" remains a priority. While we recommend that you allow yourself additional time when you visit our permit counter, we recognize the value of your time and would like to do everything possible to reduce your wait. Below you will find some tips for reducing the amount of time it will take at the counter and minimizing repeat trips. 1. Download your application and have it completed before you come to see us. The application and other helpful documents can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. 2. Know who you need to see. Most construction projects require the approval of the Planning Department as well as the Building & Safety Division. Exceptions include minor permits (residential plumbing, mechanical, and electrical work) and interior remodels for residential structures. 3. Know what it is you want to build. (Is it a patio cover, gazebo, block wall, room addition, or? Is the structure new or is it replacing an existing structure? What size is it? How tall is it? Where on the property do you want to build it? What other structures exist on the property, and where are they located on the property?) 4. Ask for help. Sometimes a project is just too big for you to handle on your own. Don't be afraid to seek help from a professional who has done this before. It can save you time, money, and a lot of headache in the long run. 5. Make sure that you do your research. A check list entitled “Before You Start…” will help you identify common concerns. (Checklist attached or web???) 6. If available, bring pictures of your property in with you when you come to the counter. Pictures can help you explain your project and make sure that you receive accurate answers. 7. Bring the correct number of copies with you: 6 copies of the drawings and 2 copies of all supporting documents. Handouts that explain what documentation is needed to submit for plan check can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. 8. In addition to the plans and other supporting documentation that you submit to Building & Safety, many projects will require additional separate submittals to Fire, Landscape, and/or Engineering. (A few examples of these separate submittals are landscape plans, automatic-fire sprinkler systems, public improvement plans, etc.) 9. Visit the counter in the morning. Afternoon wait times tend to be longer. 10. If you are going to obtain the permit as an owner/builder you will need to bring in proof of property ownership. A copy of the Deed of Trust is recommended. If you are not a State licensed contractor and you are not the property owner, you will need to bring in an Owner Builder Verification form that has been completed and fully executed. The Owner Builder Verification form can be downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages.

What time is building construction allowed? Can work be done on weekends?

Building construction can occur during the hours of 7:00 a.m. and 6:00 p.m., Monday through Friday, and 8:00 a.m. and 5:00 p.m. on Saturday.

How do I schedule an inspection?

Inspections are required to be scheduled 24 hours in advance. You may schedule an inspection by using our IVR calling center at (909) 350-7693; online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/); or by calling and speaking to a representative at (909) 350-7640. We do not provide same day inspections, Friday or weekend inspections.

What time will my inspection be?

Inspections are coordinated at the beginning of each day. You may get an estimate of your inspection time by locating your permit number or address on the day of your inspection by using our inspection log here (link: https://web1.fontana.org/bpi) and see your place in line for inspection. An AM inspection is between 8am to 12pm, a PM inspection is between 12:30pm to 5:pm.

When is a building permit needed?

A building permit is required for projects such as new construction, additions, tenant improvements, pools, spas, signs, remodeling, and work on electrical, mechanical, and plumbing systems. Common examples include: • New homes and buildings • Room additions • Enclosures and carports • Decks and patio covers • Garage conversions • Retaining walls • Window replacements • Sewer services • Signs • Water heaters • Fences • Fireplaces and fireplace inserts • Skylights • Sheds • Shower/tub enclosure replacements • Swimming pools and spas • Re-roofing • Siding Demolition Solar Systems including battery storage Electrical Vehicle charging systems If you wish to obtain a building permit you may process online (https://www.fontana.org/DocumentCenter/View/34559/revised-03012021-Submittal-Req) or visit us at the public counter. Once an application has been submitted, you can check the status online portal. You may also email the permit counter at [building@fontana.org] or call (909) 350-7640.

Where can I search for current building permit information?

Current Building permit activity can be viewed via the online portal E-TRAKIT https://etrakit.fontana.org/etrakit

Where can I search for historical building permit information?

You may view the documents in person by visiting the Development Services and accessing the public kiosk. To obtain copies of historical Building permits you must be request it through the City Clerk's office. Fill out the form to request the information. (https://www.fontana.org/737/Public-Records).

How do I find out the status of my Plan Check and/or Building Permit application?

The status of your application can be checked by calling (909) 350-7640, by coming in to the Building & Safety counter, or by accessing the E-TRAKIT system using your PIN number (link: https://etrakit.fontana.org/etrakit/).

What is the fee to file for a building permit or to submit plans?

Building permit fees depend on the specifics of the project being done. Also, depending on the project, in addition to the fees you pay to the Building & Safety Department, you may be required to pay fees to the Fire Department, Planning Department, Engineering Department.

Where do I pay my plan check or permit fees

There are three ways to pay an outstanding invoice: 1) Pay in person during regular business hours; 2) Online with a debit/credit card through our online portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/); or 3) over the phone with a credit/debit card. Please note, all credit/debit card transactions will incur a 2.5% convenience fee. Unfortunately, we are unable to accept American Express at this time.

What is the turnaround time for the approval of a plan check and/or building permit?

The turnaround time for the approval of a building permit depends on the scope and complexity of the work. Permits for work not requiring submittal into the plan check process can be issued over the counter. Work requiring submittal into the plan check process has to be routed to other Community Development Divisions and/or other City Divisions/Departments (Fire, Planning, Engineering, and Environmental/Public Works) for review and approval.

Where do I submit plans for my project?

You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335

Where do I submit revisions to my building application?

You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335

Where can I get information such as setbacks or structure height requirements

You will need to contact our Planning Department for this information. There arere different requirements depending on the location or type of structure you are proposing to construct.

How do I apply for a business license?

Please refer to Fontana's business license information page (https://www.fontana.org/262/Customer-Services)

How do I find out if a business has a valid license?

Point to HDL

What can I do about a loud noises caused by business activity in residential zone?

Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of mechanical devices or business can be report by submitting a request here.

What is the process I need to go through with the City to get my plans approved so I can build my building?

Before you submit an application to the City, we suggest that you contact set up an appointment with an Economic Development Analyst here (link) or call (909) 350-6741. The Economic Development Analyst will help coordinate a meeting with the City's development team to give you initial feedback on what you need to do for submittal of plans, process, fees, etc. This is so that you are aware of the investment that you'll have to make before you submit any development application to the City.

Who do I contact to get a list of commercial and industrial sites that are available in the City of Fontana?

You will need to contact a broker who provides commercial and industrial listings in the City of Fontana. Most of this information is available on the Internet. You will need to talk with the broker and get his or her client's contact information, so you can interview clients to determine if you want to hire the broker to represent you in your search for a perfect site for your type of business. The City is unable to recommend a specific broker to you. You can also find the site yourself through Google Maps or drive around the city looking for a piece of property. If you find a site, please remember to check land use and zoning by contacting the Planning Division at (909) 350-6718.

How can I open a cannabis related business, like a dispensary or manufacturing facility?

Dispensaries are not allowed in the City of Fontana.

How can I dispose of a Christmas tree?

Please contact Burrtec for more information: www.burrtec.com

How can I get my citation signed off?

Citations If you were issued a citation for one of the following California Vehicle Code (CVC) violations, you must provide valid proof of correction with your citation or notice: 4000A CVC: Unregistered or expired registration 5200 CVC - 5202 CVC: Missing or improperly displayed license plates 5204 CVC: Missing, expired, or improperly displayed registration tabs How Do I Get My Ticket Signed Off? Vehicle inspection for valid proof of correction may be obtained at any police department, DMV, or California Highway Patrol office. Vehicle inspections for valid proof of correction at Fontana Police are available as follows: When: Monday through Thursday 8:00 am to 5:00 pm Closed Friday and holidays Where: Fontana Police Department 17005 Upland Avenue Fontana, CA 92335 Fees for Vehicle Inspection For City of Fontana residents, no charge For non-residents, $16 Payment methods include cash, check, money order, Visa, Mastercard or Discover Corrected Violations With the correction, the fine will be reduced Check your citation or notice for the reduced fine amount Mail in your valid proof of correction, citation or notice, and payment to location stated on the citation or notice Time Sensitive Must be mailed within 21 calendar days of the issue date of the citation Must be mailed within 14 days of the mailing date of the notice

Who removes fallen tree limbs in the public right-of-way?

The City's tree crew is responsible for the maintenance of City-owned street trees and for the removal of trees, or tree limbs, that are blocking the public right-of-way. Fontana city staff clears the right-of-way and removes public tree debris from private property. To report a fallen tree limb, please call (909) 350-6760 or create a request [link] so that we can respond immediately.

Who maintains City trees and how can I request a tree be pruned?

The City of Fontana's Urban Forestry division provides maintenance to city street trees, trees in the public right-of-way, and trees on City property. The City's Parks Department provides maintenance for trees in City parks. The City maintains a multi-year tree inspection and pruning cycle, ensuring each City tree is reviewed regularly. The current pruning cycle is approximately 5 years. A tree's location, species, and size affect how frequently it is inspected. Trees may be pruned out of cycle if the tree is impacting private property, the right-of-way such as road and sidewalk clearance, or if the tree represents a safety hazard. Only City staff is allowed to prune a City-owned tree. If you suspect pruning or removing of a City tree is needed, please call (909) 350-6760. To report a City tree you believe requires out of cycle pruning, please submit a request [link].

Who can remove tree limbs in power lines?

The removal of trees in power lines requires specialized methods and training and is therefore performed only by Southern California Edison. Please call Southern California Edison for information on tree maintenance.

How can I schedule a root inspection prior to starting a sidewalk repair?

The City of Fontana maintains all public sidewalks. All tress affecting public sidewalks will be addressed by the City of Fontana. To report an issue please create a request [link].

Who maintains City-owned landscaped areas like medians and streetscapes?

The City of Fontana is responsible for the maintenance and repair of public landscaping, including medians, special district-funded street frontages along arterial roadways, neighborhood gateways, and other public spaces. Routine landscape maintenance operations such as mowing, trimming, weeding, and irrigation are provided by contracted landscape maintenance companies. To report concerns with water waste, vandalism, or general upkeep, please submit a request [link to Parks].

How do I file a claim against the City of Fontana?

Print or fill out the "CLAIM AGAINST THE CITY OF FONTANA" https://www.fontana.org/314/Claims form and present to the City Clerk's Office. NOTE: Information entered in the form (such as Social Security Number) is not stored. Once you leave the screen, information is erased and information will need to be re-entered.

How will I know that my claim has been received?

The party filing the claim will receive a phone call from Carl Warren & Company within a week of filing the claim with the City Clerk's Office. You will also receive a claim acknowledgement letter from the adjuster handing the claim.

When will you tell me what my claims status is?

The party filing the claim will receive a letter regarding whether the claim is accepted or denied within 45 days.

Who do I contact if I have questions about my claim?

If the party has additional questions regarding their claim they should contact our Third Party Administrator, Carl Warren & Company. Please see information below. Contact Information: Carl Warren & Company 17862 N. 17th Street. #111 Tustin, CA 92780 (657) 622-4200 Claims Adjustors: Kimberly Smith | 909) 763-4310 | ksmith@carlwarren.com Stephanie Carter | (909) 566-1588 | scarter@carwarren.com

How can I contact the Code Compliance Inspector?

If your case has been assigned to the code compliance Inspector, call the inspector at their direct number. If this is a new case/ complaint, you may contact the office (909) 854-8021

My pet died. Who can help?

Fontana Animal Services does not pick up deceased owned pets. Fontana Residents can take it to their local veterinarian or Riverside County Animal Shelter. Each location will asses their own set of fees.

Who removes dead animals in the street or sidewalk?

Fontana City Animal Services Officer will respond to requests to remove a dead animal from the public right-of-way. The public right of way is defined as the sidewalk, street, or gutter. To report a dead animal in the public right of way, please submit a request [link form to be built] or call (909) 350-7700.

What can be done about excessive barking?

Municipal Noise Code, Fontana Municipal Code Section 18.63(B)(3) Under this code, it is illegal to harbor or keep an animal that habitually barks, whines or makes loud noises in such a manner as to disturb the peace of the neighborhood. While we try to educate the dog owner with possible solutions, it is unrealistic to think the problem can be rectified immediately. There are certainly some distractions that could be considered acceptable, such as cats, wildlife, trespassers, and playing. Even though there may be acceptable forms of barking, they will not necessarily be considered as an acceptable excuse for excessive or annoying barking. Please recognize that behavior modification is not an overnight occurrence, and that changing behavior will take time and patience. We recommend that you speak with the dog owner about the problem and explain that the barking is disturbing. Many owners believe that if there are no complaints, then the neighbors are comfortable with the situation. Often, however, the owners are not home during the episodes and are completely unaware of the problem. If barking continues, please call the non-emergency Police Department phone number (909)350-7700 and provide the following • The exact address where the dog lives • Your first and last name, as well as your mailing address. Barking dog complaints will not be accepted anonymously. You can also fill out a Service Request here (link) After filing a complaint, the following will take place: A notice will be mailed to the dog owner. The complainant's personal information is not provided to the dog owner at this point. The dog owner is given fourteen days to correct the habitual animal noise. On the fifteenth day of the dog owner being made aware of the noise complaint and if the noise complaint isn't modified to a reasonable level, you can contact Fontana Police Department Non-Emergency at (909) 350-7700 again. At this point the reporting party can request a Noise Complaint Document log. Noise Complaint Document log must be completed and returned to the Fontana Police Department with fifteen days. For the department to issue a citation on the complainant's behalf these forms are required. If when court action is required, the reporting party will be required to testify and convince a judge that the pet/property owner is in violation of the city code.

Can I contract with the City to provide commercial dumpster services?

Please contact Burrtec for more information: www.burrtec.com

Is it mandatory to lock a commercial dumpster?

Burrtec is Fontana's solid waste company. Please contact Burrtec directly if you need assistance (http://www.burrtec.com)

What Council District am I in?

To find out your electoral district please see our district maps located here: https://fontanaca.maps.arcgis.com/apps/webappviewer/index.html?id=ab21b5c5e592499f97f899b491138cc8

How do I register to vote?

For voter registration, please visit the Secretary of State webpage at https://www.sos.ca.gov/elections

Where can I get information regarding open positions with the City of Fontana?

Click here to go to the City of Fontana's Careers website (https://www.governmentjobs.com/careers/fontanaCA)

Where can I get information regarding open positions with Kaiser Permanente?

Click here to go to Kaiser Permanente's Careers website (https://www.kaiserpermanentejobs.org/?kp_shortcut_referrer=kp.org/careers)

How do I volunteer with the City of Fontana?

Everyone benefits when someone chooses to volunteer! Volunteers are essential to providing quality services to our community. Volunteer opportunities exist throughout the City of Fontana from administration to recreation. Please click on the link to see opportunities that are available to you as well as download an application. (https://www.fontana.org/327/Volunteers)

Where can I get EDD information?

Please visit https://edd.ca.gov/

How can I schedule an E-waste/Electronics Pickup, Chemicals, medications and Sharps?

Please visit our e-waste website here for more information: https://www.fontana.org/606/Electronic-Collection].

Can a commercial property be fenced?

A permit may be required for fences on or around a commercial property.

Is fencing required around a pool?

Yes, the City's fencing requirements may be located on the Building & Safety webpage at (link: https://www.fontana.org/DocumentCenter/View/30802/Swimming-Pool-Fencing-Requirements)

Where can I find information about all City of Fontana classes, activities, programs, and events?

A listing of our city classes, activities, programs, and events can be found online by visiting our website at http://www.fontanarecreation.org and selecting the “registration”.

I want to enroll my child in gymnastics class, there's no way to do it online.

Registrations for gymnastics can only be done in person at the location the class will be held.

I want to hold an event at a park for my organization, what do I need to do?

To hold an organized event at a park, a Special Events Application is necessary. The application can be found on our website at http://www.fontanarecreation.org, as well as more information about the process, or at the Community Services Office. For more information, please contact the Special Events division at (909) 349-6953.

Can I fulfill court-mandated community service hours with the Community Services Department?

No, we only offer volunteer hours.

Where can I find the City of Fontana Activities Brochure?

The Activities Brochure can be found at any City of Fontana community center or online by visiting our website at www.fontanarecreation.org

I am missing a garbage, recycle, or lawn can. Will the City deliver a replacement?

The City will replace a missing container free of charge. Property owners may order additional containers at the following rates: Additional Garbage container, monthly • 96 Gallon - $X.XX • 64 Gallon - $X.XX • 32 Gallon - $X.XX Additional Recycle container, monthly • $X.XX regardless of size Additional Lawn & Garden/Organics container, monthly • 90 Gallon- $X.XX To request a replacement or additional garbage, recycle, or lawn container, please submit a request [link].

How can I change the size of my garbage, recycle, or lawn, and garden can?

For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com

How can I submit a complaint about garbage truck noise?

Complaints regrading trash pickup trucks should be logged against Burrtec: www.burrtec.com

What can I do about graffiti in my neighborhood or on my property?

Graffiti is a crime and graffiti in progress should be reported to the Fontana Police Department immediately. If you witness graffiti in progress, please call non-emergency police at (909) 350-7700. If you see graffiti on public property, please contact Public Works at (909) 350-6760. If you see graffiti on a private property, please submit a request here.

I have a valid placard-holder but I received a fine. What can I do?

To file a Late Collision report involving a Hit & Run please visit our website at fontana.org. To file any other Late Collision report please visit the front lobby.

How can I dispose of hazardous waste?

Products, such as paint cleaners, oil, batteries, and pesticides require special care and should not be thrown into residential waste containers. These products may contain corrosive, toxic, ignitable, or reactive ingredients and are considered household hazardous waste (HHW). To get more information about household hazardous waste and other eWaste information, visit our website: https://www.fontana.org/606/Electronic-Collection

Do home-based businesses require a license?

Businesses located at a residential address within city limits must obtain and maintain a home occupation permit. However, businesses with inventory, employees and customers are not allowed. Visit here to get a permit. https://bl.fontana.org

What should I do if I see someone in the street asking for money?

Pedestrians in the roadway pose a lot of hazards including traffic collisions and assaults. It is very dangerous and illegal. The City of Fontana and the Fontana Police Department encourage you NOT to give money to someone putting themselves in harms way and instead give to a non-profit group that offer support to those in need. Please do not stop in traffic lanes to give someone something. If you see someone in the roadway causing a hazard you should notify the Fontana Police Department traffic unit when it is safe to do so (909) 350-7700.

What do I do if I see trash left behind from a camp or homeless person?

Trash can pose a hazard and should not be handled unless you know what it is. If you see trash or rubbish left behind from a homeless individual or camp, you should notify the City of Fontana Public Works Department for removal by clicking here.

What should I do if someone is sleeping on a sidewalk or obstructing a business?

Although most homeless residents do not pose a threat, someone being awoken from a deep sleep could be startled and defensive. If you see someone asleep and you are concerned about their safety or they are posing a hazard, you should contact the Fontana Police Department's MET Team. 909-350-7700

What should I do if I see a tent set up near my house?

The City of Fontana is concerned with the quality of life for all its residents. There are ordinances established to keep residents safe. If you see a tent being set up on public property you should contact the Fontana Police Department's MET team. The MET team is a specialized unit that specializes in quality-of-life issues as well as enforcing city ordinances, state and federal laws. The MET team also works closely with SWAG- Social Workers Action Group as well as several non-profit groups to offer support and assistance to those in need.

How can I schedule a household junk pick-up?

Please contact Burrtec directly to schedule a pickup: www.burrtec.om

I've used my free junk appointments, can I pay for a pickup?

Please contact Burrtec directly: www.burrtec.om

Can a household junk pick up be scheduled if I live on a private street?

Please contact Burrtec for more information: www.burrtec.com

Can the City enforce City code at a rental property?

Yes, The City of Fontana will enforce the city municipal codes. Please submit a request here.

Is there a requirement to maintain a vacant property?

Property owners must comply with City code standards. The property must be free of trash, junk, debris, and graffiti on the property. To report an unkept vacant property, please submit a request.

How can I report criminal activity taking place at a park?

If you observe criminal activity, emergency or life-threatening event in a City park, please dial 911.

Is drinking or smoking allowed in City parks?

The consumption of alcoholic beverages or smoking of any kind is prohibited in City parks at all times.  To report this activity call (909) 350-7700.

How does the City address illegal dumping?

Illegal dumping is a crime and a blight on our neighborhoods. If you see a pile of debris on a public street- don't wait - report it. Piles left behind frequently become dumping grounds for additional material. The faster the problem is reported, the sooner enforcement and removal can begin. If you witness illegal dumping in progress, please note the license plate, vehicle make and model, and description of the violator and notify non-emergency police at (909) 350-6067. You may submit a request to clean up here (link).

Are parked vehicles allowed to block a driveway?

A parked vehicle may not block a driveway. If your driveway is being blocked by a vehicle, and you would like it towed, please contact non-emergency police at (909) 350-7700.

Can a vehicle be parked on grass, dirt or gravel?

It is against City code to park a vehicle on an unimproved surface regardless of whether the vehicle is visible from the street. An unimproved surface includes but is not limited to, lawn, dirt, gravel, or anything other than a cemented area. To report a vehicle parked on an unimproved surface please submit a request

Can I block the street to prevent or reserve parking?

The street is a public right-of-way and cannot be blocked or reserved unless a permit has been issued. Placing trash cans, signs, or other objects to save parking is prohibited. To report a public street being illegally blocked, please call (909) 350-7700.

Can an inoperable or junk vehicle be stored on a driveway?

Inoperative, wrecked or dismantled vehicles can inspire negative perceptions about a neighborhood, and affect property values as well as safety. City code prohibits storing an inoperable or junk vehicle in a driveway or on the property visible from public view. Storage of an unattractive vehicle is not a violation as long as the vehicle is capable of being driven. To report an inoperable or junk vehicle please submit a request.

How long can a vehicle be parked on the street? When is it considered abandoned?

A vehicle is allowed to be parked along a public street, so long as it is in compliance with area parking regulations and is not blocking a driveway, fire hydrant, or parked too close to a stop sign. Vehicles cannot be parked on a public street for more than 72 consecutive hours without moving. Vehicles must be driven at least every 72 hours if parked on the street. Simply moving a vehicle a few feet does not qualify as driving the vehicle. Vehicles parked on a public street may be towed immediately if wrecked or dismantled or more than six (6) months out of registration. Unattached trailers may be parked on a public street for up to 4 hours. Vehicles abandoned on private property are the responsibility of the property owner and must be towed at the property owner's expense. To report an abandoned vehicle, please submit a request.

Can commercial vehicles be stored in residential properties?

Parking and storage of commercial vehicles are not allowed in residential areas. To report a commercial vehicle parked or stored in a residential area please click here.