Question
stringlengths 6
186
| Answer
stringlengths 6
3.05k
⌀ |
|---|---|
How can I obtain a traffic collision report? | Copies of a traffic collision report can be requested by mail or in person in the lobby. We do not send reports electronically. If the report is not ready at the time of your in-person request, it will be mailed to you once it has been processed. The fee for a traffic collision is $18. For a traffic collision requiring reconstruction, the base price is $18 with an additional price of $.05 per page and/or $2.25 per redacted page. Please visit our website at fontana.org for additional information and request forms. |
How can I report a malfunctioning traffic signal? | The City currently operates over 700 intersections controlled by traffic signals. Over 300 traffic signals are connected to the City's Traffic Operation Center, allowing signal timing to be managed to meet the dynamic needs of the area.
Traffic Signal problems can pose serious public safety hazards and are responded to immediately.
To report a traffic signal problem, please call (909) 350-7700. Please do submit an online request as this may cause a delay in response. |
Can garbage cans or leaf piles be placed in the bike lane? | In many parts of Fontana, cyclists are required to share the bike lane with garbage containers due to the limited amount of space for both.
While cans need to be out for servicing, they are not permitted to remain in the street for long periods of time. Containers left out beyond their service day can be reported.
To report cans left in bike lanes submit a request [link to request to code compliance] |
Can I change the day or frequency my recycling can is serviced? | Trash pickup are set and cannot be changed. |
I need assistance getting my trash cans out. Can the City help? |
The City of Fontana offers help to disabled customers needing assistance in getting their solid waste containers out for service. The service is offered at no additional charge to property owners and tenants. Once enrolled in the program, each service day the driver will enter the customer's property, wheel the container to the street, empty it, and return the container to its storage location. Disabled service is available for all commodity types, garbage, lawn, and recycle.
Call Public Works Environmental Control (909) 350-6067 to schedule a crew to help resident pull trash can. Submit case request |
Will the City replace the wheel on my garbage, lawn, or recycle container? | Please contact Burrtec for more information: www.burrtec.com |
Can I store my trash cans on the side of my house? | Trash cans must be stored behind a gate or out of public view.
To report trash cans left out on public view click here |
There is a stray can in my neighborhood. Can someone come to remove it? | For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com |
Where can I find my garbage collection days and set-up reminders? | Our collection calendar allows you to view, download, and print a service calendar specific to your address. You can view the schedule pick here (Link to address info module still being built by Stack Nexus)
While there, you can also set weekly reminder alerts via text or email. To check your service day, or set up a reminder, visit us here [link to GIS Map data]. |
Where can I pay a utility bill? | You may pay your sewer City Utility bill in person, online, or by mail.
Phone
(909) 350-7675.
Monday - Thursday 8 AM-5 PM
In-Person
8353 Sierra Avenue • Fontana, CA 92335
Monday through Thursday, 8 AM - 5 PM
Online https://www.fontana.org/3032/Utilities
By Mail
City of Fontana Utility Billing
8353 Sierra Avenue • Fontana, CA 92335 |
I believe my vehicle was towed, whom should I contact? | If you received a vehicle violation notice, and you believe your vehicle has now been towed, please contact the Fontana Police Department's non-emergency line at (909) 350-7700.
The City of Fontana contracts with multiple tow companies to handle vehicle towing. Each towing company stores vehicles & trailers at its impound yard. Service fees, hours of operation, and impound yard location vary with each company. The Fontana Police Department will provide information regarding which company towed a vehicle, and provide contact information for the specific company. |
How do I obtain a copy of a birth or death certificate? | Please contact the San Bernardino County Department of Public Health for such records. Please visit this website for more information. https://wp.sbcounty.gov/dph/programs/vsro/request-certificate/ |
How do I obtain a copy of my marriage license? | Please contact the San Bernardino County Recorder Clerk Office for such records. Please visit this website for more information. https://arc.sbcounty.gov/marriage/ |
I have questions regarding water | Please contact Fontana Water Company (909) 822-2201 |
When do weed abatement inspection begin? | Weed abatement inspections begin the first week of April for the Spring season and the first week of October of the Fall season.
Every parcel in the City of Fontana is inspected for weeds/trash violations. |
How do I know if I am in violation of weed abatement? | Parcel(s) with weeds that are over one inch in height and ground coverage anywhere from one percent to one hundred percent will be in violation.
Parcels that have trash, junk, debris and rubbish will be in violation. |
When is the deadline for weed abatement? | Property owners have thirty (30) days to bring their property into compliance. If the City is forced to abate the hazard, the property is subject to a re-inspection fee, abatement fee, possible warrant fee and contractors costs. |
I no longer own the property. Why was I sent a weed abatement notice? | At times, the records are not always up to date. The Weed Abatement Notice is sent to the last known owner on the San Bernardino County's assessment roll. Please let the Code Compliance division of the City of Fontana know immediately by calling (909) 854-8020. |
Can I get a weed abatement extension? | Yes. Call the name and number of the Inspector on the weed abatement notice. Typically a 14 day extension will be considered on a case by case basis, provided the parcel is not an immediate threat (fire hazard) to the surrounding area. |
Where can I find a weed abatement contractor? | Weed abatement contractors can be found in the internet under "weed control services" or "discing services." |
Do I have to attend the weed abatement hearing? | The hearing is NOT mandatory. Property owners who wish to object may attend the hearing. |
What do I do once the weed abatement work has been completed? | Contact the inspector whose name and phone number are listed on the notice and inform him/her that the work has been completed. Make sure the work has been completed before the compliance date stated on the notice. It is best to follow up with the inspector to ensure the property passed inspection and the case has been closed. You will not receive a letter from the City stating your case has been closed. |
Why did I receive a weed abatement bill? | There are several reasons why a bill may be sent. A re-inspection fee may be issued if the abatement is not completed by the compliance date. A warrant fee may be issued if a warrant was obtained AND posted on your property. An abatement fee would be issued if the City's contractor had to do the abatement on your property. Any other fees assessed are contractor fees. |
A warrant was posted on my property regarding weed abatement but I did not receive a notice? | Notices are sent to property owner information obtained from the San Bernardino County Assessors office. Address changes must be made with the Assessors office and NOT City of Fontana. Notices are only posted on vacant lots. If you are experiencing issues with getting your mail, you may contact your local post office. |
I don't have weeds in front of my house. Why did I receive a notice? | Any weeds observed on any part of the property visible from the street will justify sending a notice. This includes the rear yard, hillsides, side yards, front yard, curb and gutter, side frontage, planters, frontage areas and horse trails. |
Do I get a letter from the City stating my weed abatement case has been closed? | The City does not send notices notifying property owners of the case being closed. It will be up to the property owner to contact the inspector to obtain confirmation. |
What can be done about wildlife issue within the City of Fontana? | Fontana Animal Service will respond for wildlife issues regarding sick and injured animals, however if wildlife is found unharmed we asked the public the leave the animal alone and allow it to coexist as we always have coexisted. For further information or questions pertaining to wildlife email animalservices@fontana.org |
What can be done about nuisance wildlife? | Fontana Animal Services does not respond to nuisance wildlife, unless sick or injured. The residents of Fontana will need to call a pest control or licensed critter control company |
Can I report injured wildlife? | The City of Fontana Animal Service will respond to complaints of a wild animal that is showing signs of illness or has a visible injury. To report injured wildlife, please call (909) 350-7700 so that we can respond immediately. |
When can I have a yard sale? | City of Fontana Ordinance 1653 provides residents with the ability to hold yard and garage sales up to four times per year on the first full weekends (Friday through Sunday) in February, May, August, and November.
Yard Sale Permits are no longer required as long as the yard sales and garage sales are on the specified dates:
February 4, 5, and 6, 2022
May 6, 7, and 8, 2022
August 5, 6, and 7, 2022
November 4, 5, and 6, 2022
Due to Covid-19 we ask that you wear a mask or face covering and maintain social distance.
An emergency yard sale permit is required for yard sales outside of the listed dates. To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118). |
How do I apply for an emergency yard sale permit? | To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118). |
I am new to the City and want to open a business in Fontana. Who do I contact at the City to help me with the process for opening a business? | Please contact Economic Development Analyst Rhonesia Perry at (909) 350-6741, or schedule an appointment by clicking here (link) |
Where can I obtain business startup information? | The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs for businesses. You can obtain more information on the services provided by IESBDC on their website or by calling (951) 781-2345. |
Where can I get a list of architects and engineers who can assist me with the plans I need to submit to the City? | You will need to search for the list of architects and engineers on the Internet. You will need to call the architects and engineers to get his/her client's contact information, so you can interview their clients to determine if you want to hire him/her to prepare your plans. In addition, you will need to check the California Architects Board to find out if an architect is licensed and the license is valid. To find out if an engineer is licensed and the license is still valid, please contact the Board for Professional Engineers, Land Surveyors, and Geologists. The City is unable to recommend a specific architect or engineer to you. |
Do home-based businesses require a license? | Businesses located at a residential address within City limits must obtain and maintain a Home Occupation Permit. |
Are street vendors allowed to operate within city limits? | There are specific rules and guidelines for street vending in the City of Fontana. Under the San Bernardino County Sidewalk Vending and Mobile Food Facilities Ordinance, the City of Fontana compiles with the specified codes as set forth by the San Bernardino County of Public Health. For more information click here. (hyperlink to https://www.fontana.org/DocumentCenter/View/37773/CoF-Vendor-Booklet-PRESS_dig?bidId= ) For a City of Fontana Application click here: hyperlink to: https://www.fontana.org/DocumentCenter/View/29690/Sidewalk-Vending-Application) To obtain San Bernardino County Food Facilities Health Permit, click here: (hyperlink to: https://wp.sbcounty.gov/dph/programs/ehs/food-facilities) |
I am looking to start a business and uncertain of where to begin? | For new business owners, starting a new business can be very confusing. As you determine the best business for you, go to Governor's Office of Business and Economic Development (Go-Biz) to determine Permits and Licenses required to establish your business. Click Here for more information: (hyperlink to : https://www.calgold.ca.gov/Results.aspx?location=203&businessTypes=128&greenBusiness=False&levelOfGovernmentFilter=31) |
How do I get fingerprinted? | The Fontana Police Department offers Live Scan fingerprinting services for background checks for employment, school or volunteer positions.
Make an Appointment
Live Scan fingerprinting is by appointment only
Tuesdays and Thursdays
Between 9:00 am to 11:00 am or 1:00 pm to 4:00 pm
Contact Records to make an appointment at (909) 356-7103
What to Bring to Your Appointment
The Request for Live Scan Service form is required. The Live Scan appointment cannot be completed without it.
The "Request for Live Scan Service" form must be completed prior to your appointment.
The Police Department does not supply this form.
Must bring valid photo identification. Expired identification cards will not be accepted. Acceptable forms of identification include:
California driver's license
California DMV identification card
Valid out-of-state driver's license
Military ID
Passport
Resident Alien Card / Immigration / Green Card
Fees
The LiveScan fee is $22.00
Depending on the reason for the fingerprints, additional Department of Justice or FBI fees may be required. For additional fee information, see attached Fee Schedule
All fees must be paid at your scheduled appointment
Payment methods include cash, check, money order, Visa, Mastercard or Discover
|
How do I get Police Reports? | Obtain a Copy In Person or
Print out the Records Request Form or Forma de Solicitude de Archives (click here: https://www.fontana.org/417/Police-Reports)
Complete the entire form and bring it to the Police Department during business hours
Bring payment for the correct amount (cash, check, money order, Visa, Mastercard, Discover)
Bring your photo identification
If the report is available, you may obtain a copy after the correct fee is paid (see fees below)
Due to the high volume of copy requests, it may take two to three weeks to receive your copy.
Obtain a Copy by Mail - Please follow instructions below:
Print out the Records Request Form or Forma de Solicitude de Archives
Be sure to complete the entire form. Incomplete forms will not be processed.
Include a check or money order for the correct fee (see fees below). Make payment to City of Fontana
Include a photocopy of your photo identification. The report will not be mailed without a copy of your photo identification.
Mail the completed Records Request Form and your payment to the Fontana Police Department
Due to the high volume of copy requests, it may take two to three weeks to receive your copy.
Fees
Traffic Accident - $18
Traffic Accident with Reconstruction (Fatal or Near-Fatal Traffic Accident) Please contact the Records Unit for verification of fees (909) 356-7103 or pdrecords@fontana.org
Crime or Other Incident Report - $18
Dispatch Sequence Incident Printout - $18
Additional Information
For questions, contact the Records Unit at (909) 350-7740 or email. |
What am I allowed to develop on my parcel based on my property Zone? | null |
How can I find the status of my permit (construction, excavation, traffic control, oversize load) |
Please contact the Department of Engineering at (909) 350-7610.
|
How can I find the status of my Engineering plan check (street, sewer or storm drain improvements, parcel/tract maps, right of way documents, signing and striping, traffic control plans) | Please have your case number available and contact the Department of Engineering at (909) 350-7610.
|
Can a property owner do street work within the public right of way? | Only contractors with an A or classified C license are allowed to work in the public right of way. |
When is a Traffic Control Permit required? | When work within the public right of way is impacting traffic. Please contact the Department of Engineering at (909) 350-7610 to obtain a permit. |
Is my property connected to sewer or septic? | You will need to provide the Assessor's Parcel Number or the property address and contact the Department of Engineering at (909) 350-7610. |
How can I get a birth or death certificate | Please visit the San Bernardino county web site:
https://arc.sbcounty.gov/vital-records |
Can I widen my driveway or add a second driveway? | Please call Engineering dept first. At (XXX) see City Standard Plan No. 1001/1002. |
How can I get right of way information? | Please contact the Department of Engineering at (909) 350-7610 with the Assessor's Parcel Number or property address. |
I will be filming in the City of Fontana, do I need a permit? | Yes. You can find the permit application on our website or contact Department of Engineering at (909) 350-7610. |
How do I schedule a Public Works inspection? | Please refer to Department of Engineering website page for instructions on how to request an inspection. |
How can I open a cannabis related business, like a dispensary or manufacturing facility? | More information to follow on specific regulations and zoning within City limits. |
Who is my Public Works Inspector? | Please contact the Inspection Section at (909) 350-7610 with your permit number. |
Where can I find Traffic Request forms? | LINK to Service Type |
Where can I Engineering inspection forms? | https://www.fontana.org/3500/Standard-Inspection-Requirements
https://www.fontana.org/3501/Overtime-Inspection-Requirements
https://www.fontana.org/3502/Emergency-Inspection-Requirements |
Slow & Active Streets | The City of Sacramento has a new program called Slow & Active Streets. Selected streets will be partially closed to encourage walking, biking and skating in the roadways. Barricades, signs and cones will be placed at the ends of the street to alert drivers the street is partially closed. This pilot program will be in place through July 2021. |
What can be done about excessive barking? | Animal Care: When a complaint is received, the City of Sacramento Animal Care Services will notify dog owners via mail that his/her dog is creating a nuisance. |
How can I schedule an EWaste/Electronics Pickup? | Solid Waste: All residential Solid Waste customers can schedule two appointments for appliance and e-waste collection in a calendar year. |
Financial Empowerment Center (FEC) How-To | null |
Financial Empowerment Center(FEC) Flyer | null |
How can I obtain security video from a City-owned garage or lot? | Parking garage and lot security camera recordings may be requested by submitting a public records request with the City Clerk.� |
Can I share my monthly parking pass? | Monthly access cards are assigned to a single driver and may not be shared. |
Where can I pay a City invoice or utility bill? | You may pay your City Utility bill for water, sewer, drains, and trash by phone, in person, online, or by mail. |
Where is the nearest mask distribution center for businesses? | The California Department of Public Health is providing a one-time resource allocation of masks to support businesses |
Who are the Code Enforcement Supervisors? | Code Enforcement: Community Development Department Neighborhood Code Enforcement Division |
What type of parking meters does the City use? | The City of Sacramento utilizes four different types of parking meters. |
How can I contact the Utility Billing Department? | There are a variety of ways to contact the Utilities Billing Department. |
Is the City still in the process of upgrading water meters? | The City's water meter replacement project began in May 2017 and is scheduled to continue through 2021. |
**SUSPENDED until further notice** How to: Meals for the Moment Enrollment Questions | This Category is used for enrolling qualified individuals in the Meals for the Moment Program |
Who maintains City trees and how can I request a tree be pruned? | The City of Sacramento's Urban Forestry division provides maintenance to city street trees, trees in the public right-of-way, and trees on City property. |
How can I reach the Water Conservation staff? | Water Conservation Department staff is available to answer your questions or concerns. |
Should I wash my recyclables before placing them in the bin? | When recycling approved materials, it is preferred that the items be clean of most residue. |
**SUSPENDED until further notice** Do I qualify for Meals for the Moment? | Meals for the Moment is a federal and state program being implemented by the City of Sacramento and is currently authorized through May 10th. |
Where should I store my City-issued trash cans? | Solid Waste containers must be placed in a storage location within, adjacent to, or behind a structure, building, fence, landscaping, or another barrier, which substantially screens the view of the containers from the street or public right-of-way. |
I received a notice about the quality of my drinking water. Is it legitimate? | When water quality issues have been identified,�the City will issue water advisory notices in conjunction with the State Water Resource Board. |
Who maintains City-owned landscaped areas like medians and streetscapes? | The City of Sacramento is responsible for the maintenance and repair of public landscaping. |
Can I change the day or frequency my recycling can is serviced? | The City recycling service is provided on a fixed�every-other-week schedule. There is no ability to change the week your can is serviced.� |
What are the current watering guidelines? | While emergency watering restrictions ended in August 2017, the City of Sacramento made long-term water conservation a way of life by adopting a permanent watering schedule of two days-per-week from March through October, and one day-per-week from November through February. |
How can I report concerns with a bike trail? | The City of Sacramento maintains miles of bike trails.� |
How To: Masks Distributed to Businesses | The City of Sacramento is distributing 800,000 masks provided by the California Department of Public Health to help provide a safe experience for staff and patrons while adhering to public health recommendations. |
Can I report a neighbor who allows their animal to defecate on my property? | Animal Care: It is against the City ordinance 9.44.220 (D) to allow excessive feces to remain on personal property. |
Can garbage cans or leaf piles be placed in the bike lane? | Solid Waste: In many parts of Sacramento, cyclists are required to share the bike lane with leaf piles or garbage containers due to the limited amount of space for both. |
Are there any restrictions on using leaf blowers? | Code Enforcement: Portable gasoline-powered leaf blowers are permitted�to be operated in the City during specific time frames.�There are no restrictions on the use of electric leaf blowers. |
How can I report concerns with missing or damaged street signs? | Streets: The city maintains approximately 100,000 traffic and street name signs. |
How can I report a damaged or malfunctioning street light? | Streets: If you observe a malfunctioning street light, street light on during the day, or a street light with damage, please report it. |
When is a building permit needed? | Building and Planning: A building permit is required for projects such as new construction, additions, tenant improvements, pools, spas, signs, remodeling, and work on electrical, mechanical, and plumbing systems. |
How can I obtain signatures for a demolition permit? | Building and Planning: A demolition permit may require several signatures.� |
Do I need a permit to block the sidewalk or street? | Building and Planning: A permit is required to perform work within the public right-of-way. |
???????How can I request a recycle guide or dump coupon? | Solid Waste: A printed recycle guide that includes a dump coupon is mailed out to every property mid-year. |
Are there parking options available to contractors working on properties where parking is limited? | Parking: A resident or business�in a metered or time-limited parking area�may allow a building contractor to display the resident's visitor parking placard to park.� |
How can I file a police report? | Other: A variety of police reports can be filed online for�your convenience. |
How To: School Aggressive, Confined, Injured, Loose, Sick | Animal Care: This category is used when there is an animal at a school, while there are children present. |
How To: Facilities - Repair - Carpentry | Facilities: This category is used for reporting issues with repair / replacement and reconfiguring of work stations, locks, doors, roof/ceilings� windows, and more at all City facilities. |
How To: Facilities - Heating /Air | Facilities: ???????This category is used for any repair / replacement of HVAC systems radiators, and appliances to all City Facilities.� |
How To: Facilities - Security | Facilities: This category is used for repair / replacement of fire alarms, gates, security cameras, and more to all City facilities. |
How To: Facilities - Janitorial | Facilities: This category is used for janitorial issues at City Hall and 300 Richards Blvd. |
How To: Facilities - Pest | Facilities: This category is used for reporting pest issues at any City Facility. |
Incident Address | Animal Care: Animal Care Incident Address is where the action/offense is taking place. This is the address we enter into the map. |
Adoption Inquiries Script & FAQ's | Animal Care: Adoption Inquiries Script & FAQ's |
???????When are garbage containers delivered at newly built properties? | Utility Billing: After a billing account has been created, a date for container delivery will be set-up. |
I have questions about making a parking reservation, where can I find answers? | Parking: Answers to all of your parking reservation questions can be found online. |