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How To: Stray Welfare
Animal Care: This category is used when a stray animal is in a form of distress other than sickness or injury. Examples can be an animal that is alive, but unresponsive.
How To: Stray Loose
Animal Care: This category is used when a stray, healthy, friendly dog is roaming loose on a residential street
Can a commercial property be fenced?
Building and Planning: A permit may be required for fences on or around a commercial property.
Abandoned Boat on the River
Other: Abandoned boats on the city side of the river are the responsibility of the Sacramento Police Department Marine Unit.
How can I adopt an animal from Front Street Shelter?
Animal Care: Adoption at the Front Street Shelter is by appointment only.
How many pets can one home have?
Animal Care: Each household within the city limits of Sacramento can have no more than 3 dogs and 7 cats.
Are parked vehicles allowed to block a driveway?
Parking: A parked vehicle may not block a driveway.�
I reserved space at a park and arrived to find someone already there. What can I do?
Parks: If you arrive at your reserved park space and find someone's already occupied the space, please 311 or 916.808.5011 so that a Park Ranger can be dispatched to assist.
Kitten Connection Call Taking
Animal Care: Kitten Connection is a 24/7 volunteer program. Volunteers can only respond to injured, sick, or kittens in immediate danger. (As of June 4th, 2021 email ASO@cityofsacramento.org for healthy kittens or kittens with mom.)
Found Dog Process
Animal Care: Found Dog Process
City Park Tree Responsibility
Parks: City Park Tree Responsibility
Can you help me find a lost pet?
Animal Care: If your pet has been lost, we encourage you to text STRAY to 555888 to get a free pet-finding guide with video tutorials & links to our shelter's lost pets every 3 days.
Where is Front Street located?
Animal Care: The Front Street Animal Shelter is located at 2127 Front Street.
What can be done about aggressive animals?
Animal Care: The City of Sacramento Animal Control Department will respond to reports of loose animals that are actively threatening the health of a human or animal.
How To: Complaint Exotic
Animal Care: This category is used when a resident is keeping a wild animal without a permit and the address is known.
How To: Assist Other
Animal Care: This category is used when another agency is standing by and requesting assistance from Animal Care. �Other agencies could be CHP, Caltrans, County Park Rangers, Sheriffs Department, other city departments...etc.
A property in my neighborhood is neglected, and storing junk and debris. What can be done?
Code Enforcement: Property owners are legally required to maintain their property to the standards set forth in City Code. Properties that are neglected can be cited as a public nuisance.
I've used my free junk appointments, can I pay for a pickup?
Solid Waste: If you have used your free junk pickups, you may schedule a paid bulky waste pickup
???????Can I request speed bumps to be installed to deter speeding in my neighborhood?
Streets: Unless chronic speeding problems exist on your street, speed lumps are not warranted. Traffic control, such as police enforcement, is usually a better alternative
Who is responsible for watering City parks?
Parks: City staff is responsible for watering City parks.�
How can I contact the Code Liaison Officer?
Code Enforcement: If your case has been assigned to the Code Liaison Officer, you may contact the office using the following ways.
Who enforces parking in private lots and gated communities?
Parking: In privately-owned lots not contracted by the City or in gated communities, Officers may only enforce fire lanes or disabled parking spot violations provided there is clear signage posted.��
Commercial Solid Waste Compliance
Sacramento Regional Solid Waste Authority (SWA) no longer exists. Concerns within the City of Sacramento will be handled by the Commercial Solid Waste Compliance Department.
Found Cat Process
Animal Care: Found Cat Process
Fire Extinguishers
Fire Extinguishers
How can I report suspected animal cruelty?
Animal Care: If you witness�animal cruelty,�please report the incident immediately.
Where can I find code compliance forms, like the demand request form?
Code Enforcement: Forms and Publications are available both online as well as at our Permit Service Counter.
How can I dispute a parking citation?
Parking: If you believe a parking citation has been issued in error, it can be contested within 21 days of issue, via a written letter or online
How To: Drains - General
Drains: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a service request FA has not been entered.
How To: Drains - Equipment
Drains: This category is used when city departments (usually City water) call in requesting a ?Vac Truck? to help assist with removal of hazardous material spills.
Can I keep a venomous animal as a pet?
Animal Care: In the City of Sacramento, a special permit is required to keep a rattlesnake or other venomous animal.
COVID Questions
Animal Care: If determined that the calling party will have contact with the Animal Care Officer, please copy and paste the highlighted questions below to the end of your notes and add the answer ?Yes? or ?No to each question.
Does Front Street accept donations?
Animal Care: Your support helps provide quality care for more than 11,000 animals that come to our shelter each year
My neighbor's dog is always loose, what can I do?
Animal Care: While dogs may run freely on their own property (or within a designated "Dog Park" area), they must be on a leash all other times
How To: Bite
Animal Care: This category is used when a dog has broken the skin of a person via a bite or a cat that has broken the skin via scratch or bite of a person and the bite occurred within the City of Sacramento or the animal resides within the City of Sacramento.
What are pet licenses and how can I obtain or renew one?
Animal Care: The Front Street Animal Shelter issues pet licenses for residents who reside within the Sacramento city limits.
How To: Stray Traffic Hazard
Animal Care: This category is used when a stray dog is running loose on a main thoroughfare where there is heavy traffic, and typically a speed limit of at least 40MPH. Dog running loose on highway or freeway is a traffic hazard.
How To: Stray Aggressive
Animal Care: This category is used when a stray loose animal is actively threatening the life of a human or another animal. �Stray means we don't know whom the animal belongs to.� �
Relamp Status ETA
Streets: Relamp Status ETA
I think I lost a personal item at a City park, where can I check to see if it's been found?
Parks: If you believe you lost an item at a City park, please call 916.808.6060 to check to see if it's been found.
Does Front Street offer free or low-cost pet vaccines?
Animal Care: The Front Street Animal Shelter offers a free vaccination clinic to our low-income city residents to help care for pets.
Does Front Street provide euthanasia services?
Animal Care: Due to the shelter's limited capacity, we are not able to provide euthanasia services for owned animals.
Homeless Complaints
Animal Care: All animal care-related complaints involving an owner who is experiencing homelessness must be dispatched.
How can I volunteer at Front Street?
Animal Care: The Front Street Animal Shelter is always interested in volunteers who want to help our animals find their new forever homes
How long can an animal be tethered?
Animal Care: Within the City of Sacramento limits, it is not permissible to tether an animal (on a leash, attached to a fixed object) for longer than a total of 3 hours in a 24 hour period.
How to 597 Cruelty
Animal Care: This category is used when there is an act of physically harming an animal such as kicking, striking, hitting, burning, throwing, beating or dragging.�
Status Updates to Residents - Internal Use Only
Animal Care: When a 311 Agent receives a call regarding the status of an Animal Care activity, only basic case information should be provided to the caller.
Surgery Discharge Instructions - Internal Use Only
Animal Care: The following instructions are provided to an owner when their adopted animal has been recently spayed or neutered.
Who removes dead animals in the street or sidewalk?
Animal Care: A Sacramento City Animal Control Officer will respond to requests to remove a dead animal from the public right-of-way.
Where can I take an animal to get scanned for a microchip?
Animal Care: Any vet can scan an animal for a microchip.
My pet was stolen. Can you help?
Animal Care: Animal Control is unable to assist with concerns regarding a stolen pet.
My pet died. Can Front Street help?
Animal Care: Deceased pets may�be buried on the owner's property, taken to a�veterinary clinic, pet cemetery, or�rendering plant.�
What can be done about nuisance wildlife?
Animal Care: The City does not have an active control or eradication program for native wildlife.
How To: Vet
Animal Care: This category is used when a stray animal has been dropped off at a veterinary clinic OR when ACO has to pick up an animal they dropped off at Mueller.
I found a pet. What should I do?
Animal Care: If you have found a lost pet, we encourage you to fill out a found animal report. �
What are the parking rules at the Amtrak lot?
Parking: Amtrak Lot 293 is available for unlimited parking.
Where can I find information about the City Budget?
Other: Answers to general questions about the City's budget and Capital Improvement Program (CIP) can be found on the Budget, Policy, and Strategic Planning Division website.
Can barbed wire be used on residential fencing?
Code Enforcement: Barbed wire, concertina wire, razor wire or similar materials, like embedded nails or broken glass, can cause significant injury and therefore are not permitted on residential property in Sacramento.
What are the clearances at City-owned garages?
Parking: Below you will find the clearances for City owned garages.�
How can I file a claim against the City?
Other: If you believe the City of Sacramento is liable for damage to you or your property, please file a claim with the Office of the City Clerk.�
Where can I find free or low cost spay or neuter services?
Animal Care: If you live in the City of Sacramento and meet income guidelines, we may be able to assist you in getting your animal spayed or neutered.
Kitten Connection Dispatching
Animal Care: Kitten Connection is a 24/7 volunteer program. Volunteers can only respond to sick, injured or kittens in immediate danger.
Shooting Wildlife
Animal Care: Refer any call for individuals shooting wildlife with pellet or bb guns or similar over to California Fish and Wildlife.
I was bitten by an animal. What should I do?
Animal Care: The City of Sacramento Animal Control Department will investigate any complaint of an animal bite.
How To: Sick or Injured Ducks and Geese
Animal Care: Process for sick or injured ducks or geese that is still mobile.
Who can help a stray animal that appears to be sick or injured?
Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a stray animal that is showing signs of illness or has a visible injury.
What can be done about aggressive wildlife?
Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a wild animal that is actively threatening the well-being of a human or animal.
Where can I find free pet food?
Animal Care: Through the Front Street Animal Shelter's Titanic's Pantry, free dog and cat food is offered to Sacramento residents in need.
What can I do about stray cats?
Animal Care: The City of Sacramento considers cats to be free-roaming animals, regardless of whether they are owned or feral.
How To: Barking
Animal Care: This category is used when an animal becomes a noise nuisance.
How To: Stray Tether
Animal Care: This category is used when a stray dog has been tethered and no owner has been located.�
How To: Stray Injured
Animal Care: This category is used when an animal is injured and there is no known owner.�
How To: Stray Sick
Animal care: This category is used when an animal is sick and there is no known owner.�
How To: Complaint Welfare
Animal Care: This category is used when an owned animal is being denied water, shelter, is sick, injured, or in some form of distress and the owner is not providing veterinary care.
How To: Complaint Potentially Dangerous Dog (PDD)
Animal Care: This category is used when an OWNED dog has left its property or is off-leash (has broken away from the owner also counts) AND injures or kills another animal OR injures a person but it was NOT a bite.
How To: Assist Fire Department
Animal Care: This category is used when the Fire Department is standing by and requesting assistance from Animal Care.
How To: Assist Police Department
Animal Care: This category is used when the Police Department is standing by and requesting assistance from Animal Care.
Can I report injured wildlife?
Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a wild animal that is showing signs of illness or has a visible injury.
Are there City parks that allow fishing?
Other: Though many City parks include lakes, they are not stocked with fish.
Fires at Drainage Canals
Drains: Please notify Drains Supervisor about any fires at drainage canals.
Can I keep bees on my property?
Animal Care: Unless the property is zoned ?A? or ?A-OS?, no more than two beehives per parcel are allowed.�
Can I report an animal running in traffic?
Animal Care: Dogs running loose on major roadways, freeways, or highways are at risk of sustaining injuries or causing traffic accidents.
How To: Complaint Feces
Animal Care: This category is used when there is excessive accumulation of animal waste in their yard or they do not pick up the waste their dog leaves in other yards.
How To: Dead Private Property
Animal Care: This category is only used when a stray cat or dog is deceased on private property and the resident has no means to dispose of the animal.
Is parking in an alley allowed?
Parking in an alley is only allowed in specific situations.
How can I contact the Revenue office?
You may contact the� Sacramento City Revenue Office in person, or by phone.�
Where can I search for and view planning applications and building permit information?
The AgencyCounter tool can be used to search and view planning applications and building permit information. This replaces the former program, Development Tracker.
Sutter's Landing Park Gate
Parks: Sutter's Landing Park Gate will close at 9pm and open at 6am daily. Allied Security at Sutter's Landing Corp Yard is responsible for opening and closing the gate. They can be reached at 916-291-0394 or 916-808-5035.
How To: Complaint Loose
Animal Care: This category is used when a friendly owned dog is allowed to run loose OFF of its private property. Dogs DO NOT have to be leashed as long as they remain on their property.
Where can I find the complete list of City code?
Code Enforcement: A complete list of Sacramento City Codes can be found online.
Do detached structures, like sheds or carports require a building permit?
Code Enforcement: Detached accessory structures, like a shed, carport, or playhouse, are not allowed in a front or side yard without a building permit.
What is the standard City water pressure?
Water: Standard water pressure in the City of Sacramento is 35-42 psi.
How To: Facilities - Repair - Administration
Facilities: This category is used for reporting elevator issues at a City facility or parking garage.
How To: Facilities - Electrical
Facilities: This category is used for reporting any electrical issues / repairs to all City facilities.
How To: Water - Teichert Water Meter Concern
Water: This category is used to report any questions or concerns regarding Teichert water meter installation.
How To: Drains - Determine Responsibility
Drains: This Category is used when there is a an issue with the drain service but the issue doesn't quite fit into any other Drains category.
How To: Drains - Plugged drain inlet
Drains: This category is used to report plugged / clogged drains.
How To: Solid Waste sharps disposal program compliance complaints
Solid Waste: This category is used to provide information to citizens regarding the Sharps Disposal Ordinance for businesses and who to submit the information to in regards to compliance issues.
How To: Water - Turn Water On
Water: This category is used to restore water to the property, generally after a repair has been completed.
How To: Sewer - Determine Responsibility
Sewer: