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Can I continue to stay parked on the same block after the meter expires?

Parking: If you have exceeded the allowed time at a parking spot, City Code requires that the vehicle be moved at least two blocks.�

Are commercial vehicles allowed to park on a public street?

Parking: Commercial vehicles may park on a street for up�to 72 hours, permitted they do not obstruct the sidewalk, prevent other vehicles from safely passing, or exceed the weight limit when in a residential area.�

High Priority Complaint Process

Parking: High Priority Complaint Process

In addition to obeying time limits, are there any other parking rules I should obey?

Parking: In addition to obeying posted time limits, there are some simple rules to keep in mind when parking to ensure you do not receive a parking citation.��

Are motorized vehicles allowed in City parks?

Parks: City of Sacramento maintenance vehicles are the only vehicles permitted inside a City park.

How can I report concerns with lighting at a City park?

Parks: City staff maintains the lighting features at our parks.�

Who is responsible for the maintenance of curbs and gutters?

Streets: The City of Sacramento is responsible for the maintenance of the public street-side curbs and gutters.�Curbs and gutters on private property are the responsibility of the property owner.

How can I schedule a battery and light bulb pickup?

Solid Waste: The door to door collection of batteries and bulbs was discontinued in August of 2019.�

Can I park at a broken meter?

Parking: There are several options you can take when you come across a broken meter.

How To: Code Enforcement Business Compliance Weeds

Code Enforcement: Business Compliance Weeds, used for complaints about tall weeds on a vacant lot

Are there power outlets available at City-owned parks?

Parks: Electrical outlets are found in City parks only at some amphitheaters.

What can I do about noisy neighbors?

Code Enforcement: Excessive noise caused by the operation of non-mechanical devices, like amplified sound or musical instruments, should be reported to the Sacramento Police Department.

What are the residential fencing requirements?

Code Enforcement: Fencing around residential properties is not required, except around a pool.�

Where can I microchip my pet?

Animal Care: For owned animals, microchipping is available at the Free Vaccination and Microchip Clinic.

How To: Stray Confined

Animal Care: This category is used when a dog has been confined at a business AND there is no one who can bring it down to the shelter.

How long can a trailer be parked on the street?

Parking: Unattached trailers of any kind can be left on a city street for no more than 4 hours. Trailers attached to a vehicle can remain on a city street for no more than 72 hours.

How long can a vehicle be parked on the street? When is it considered abandoned?

Parking: Vehicles cannot be parked on a public street for more than 72 consecutive hours without moving.

I am a new property owner. Can I schedule a junk or e-waste appointment?

Solid Waste: When a change in ownership is recorded, a new set of�free Household Junk and E-Waste appointments are provided to the property.

Do home-based businesses require a license?

Other: Businesses located at a residential address within City limits must obtain and maintain a�Home Occupation Permit.�

Can I request a bike rack to be installed?

Streets: Bike racks can be installed on City-owned property or right-of-way locations.

???????Are street vendors allowed to operate within city limits?

Code Enforcement: California law allows street vendors to operate.

Who is responsible for Residential Parking Permit Questions?

Other: Callers will need to speak with the Revenue department with any questions about the Residential Parking Permit Program

Is there a fee for claiming a lost pet at Front Street?

Animal Care: When an animal has been impounded at the Front Street Shelter, a fee may be imposed before the animal is released to its owner.

How To: Complaint Livestock/Poultry

Animal Care: This category is used when unlicensed poultry is being kept, or there are farm animals present on the property, such as roosters, goats, horses, geese, ducks, cows, etc.�

How To: Abandoned

Animal Care: This category is used when an animal has been abandoned. �This means the owner of the animal is not coming back to take care of the animal.

How To: Parking Traffic Investigation

Parking: The Parking Department has traffic investigators that respond to requests for new parking parking related signage/markings or cocerns about existing signage/markings. These requests must be entered into Salesforce under the category: Parking > Customer Service.

How To: Facilities - Plumbing

Facilities: This category is used for reporting any plumbing issues / repairs for all City facilities.

Solid waste: Organics FAQ - Standard responses to phone calls / emails from new food waste customers

Solid-waste-Organics-FAQ-Standard-responses-to-phone-calls-emails-from-new-food-waste-customers

Duck and Lily Pond Draining and Avian Flu Concerns

Parks: Duck and Lily Pond Draining and Avian Flu Concerns should be documented under Parks > General.

How To: Curb and Gutter

Streets: The Curb and Gutter sub-category is used when there is physical damages to the curb or gutter that needs correction.

How to 597 Hot Car

Animal Care: This category is used when an animal is locked inside a vehicle in direct sunlight with an outdoor temperature exceeding 70 degrees.�

Are City-owned garages and lots monitored by a security company?

Parking: All City-owned parking facilities are monitored by 24-hour�security staff.

What can I do about graffiti in my neighborhood or on my property?

Code Enforcement: The City of Sacramento's Community Development Department has a Graffiti Abatement Program designed to keep neighborhoods clean and attractive.

Are there any parking discounts for college students?

Other: Carpool permits are available to Sacramento City College (SCC) students on a first-come, first-served basis.�

Can an inoperble or junk vehicle be stored on a driveway?

Code Enforcement: City code prohibits storing an inoperable or junk vehicle in a driveway or a side yard that is visible from the street.

How can I dispose of used motor oil?

Solid Waste: City of Sacramento residents can conveniently recycle used motor oil and motor oil filters without leaving home.

How can I reserve space at a City park?

Parks: City Parks are a favorite place for picnics, family get-togethers, and office outings. A Certificate of Park Use entitles you to a specific group picnic area in a City Park.

How To: Code Enforcement Business Compliance Tobacco

Code Enforcement: Business Compliance Tobacco, used for tobacco related complaints

How to: Code Enforcement- Auto Repair

Code Enforcement: Auto Repair, used for auto repair related complaints

Are owners responsible for maintaining weeds and grass on their properties?

Code Enforcement: Lots with a building or other structure must be maintained even if they are not occupied.�

Are there any parking discount programs available?

Parking: The City offers a variety of parking discount programs.

Can I surrender a pet at Front Street?

Animal Care: The City of Sacramento Animal Care Services does not accept owned animal surrenders.

Can mini potbelly pigs be kept as pets?

Animal Care: Miniature (potbelly) pigs are permitted as pets in Sacramento City.

Can rabbits be kept as pets?

Animal Care: Rabbits are permitted as pets in Sacramento City. �Rabbits must not be free-roaming - that is, they must remain on their own property.

???????Can I receive a citation for failing to�license my pet?

Animal Care: ???????Owners of unlicensed pets may receive citations and incur up to a $300 fee.�

What is Front Street Shelter's Tax ID number?

Other: Front Street's Shelter Tax ID number is 94-6000410.�

How To: Traffic Investigation

Streets: Traffic Investigation is a small unit under the Transportation Department. This category creates a work order in Infor.

How To: Street Maintenance

Streets: The Street Maintenance sub-category is used when there is a safety concern in the public right of way.

Found Rabbit Process

Animal Care: Found Rabbit Process

How To Schedule/Reschedule/Cancel Inspections in Accela

Used to submit, reschedule, or cancel inspections in Accela

Can a household junk pick up be scheduled if I live on a private street?

Solid Waste: Household junk pickups are provided to all properties with City garbage service, including those on private streets

Can on-street parking meters or spaces be reserved?

Parking: The City of Sacramento will accept reservations of metered parking spaces, and unmetered parking spaces for construction projects or special events.

How can I cancel my monthly parking pass?

Parking: To cancel your monthly parking pass, please complete the Monthly Parking Change Order Form.

Can I park in the bike lane?

Parking: Parking in bicycle lanes is not allowed as it prohibits cyclists and motorists from safely passing.

Can I park on the sidewalk?

Parking: Parking a vehicle on the sidewalk obstructs the right of way and can pose a hazard for pedestrians.

Can I extend my parking time?

Parking: If you parked at a meter that uses the Pay-by- Plate�feature, it is possible to extend your parking time using the Parkmobile system.

Where can I take feral cats to be spayed or neutered?

Animal Care: The Sacramento SPCA offers free feral cat spay/neuter surgeries every Sunday

Does the City offer rebates to help with water conservation?

Water: The City of Sacramento Department of Utilities offers a variety of rebates to residential and commercial customers to help offset the cost of water-efficient upgrades (toilets, washing machines, and landscape replacement) to homes or businesses.

How can I dispose of hazardous waste?

Solid Waste: Products, such as paint cleaners, oil, batteries, and pesticides require special care and should not be thrown into residential waste containers.

Can I keep pet chickens on my property?

Animal Care: Within the City of Sacramento limits, a resident is allowed to have backyard chickens on their property as long as established conditions are met.

How To: Animal Control Customer Service

Animal Care: When cases are created using the category Animal Control > Customer Service, this routes to the Customer Service staff at the shelter.

Who removes fallen tree limbs in the public right-of-way?

Urban Forestry: The City's Urban Forestry department is responsible for the maintenance of City-owned street trees and for the removal of trees, or tree limbs, that are blocking the public right-of-way.

Am I able to request the water be turned off or on for repairs?

Water: Water can be turned off or on to allow repairs to take place.

I need assistance getting my trash cans out. Can the City help?

Solid Waste: The City of Sacramento offers help to disabled customers needing assistance in�getting their solid waste containers out for service

How To: Signs and Markings

Streets: The Signs and Markings sub-category is used when there is a concern about a traffic sign or marking.

What do the different curb colors mean?

Parking: Curbs are painted with different colors to signify different parking restrictions.

Community Care Facility or Child Care Facility

Other: Community Care Facilities and Child Care Facilities are licensed through the State of California, Department of Social Services. To make a complaint 1-844-538-8766.

What is the weed abatement program?

Code Enforcement: During the last week of February, the City mails out weed abatement notices to vacant lot owners.

???????Are there special parking programs for electric vehicles?

Parking: Electric vehicles that are owned or leased by individuals or enterprises are eligible for special monthly parking programs in designated City of Sacramento parking facilities.

Why does my drinking water smell during the summer?

Water: Every summer, river water levels drop, and outside temperatures rise. These seasonal changes along with the presence of certain nutrients in the water can cause a change in smell and taste of our drinking water

How to obtain a Hydrant Use permit

Utility Billing: Hydrant Use permits are only processed through the Dept. of Utilities, Customer Service.� They cannot be obtained through another department or online.�

I lost my monthly parking card. How can I get it replaced?

Other: If a monthly parking card is lost, a Monthly Garage Access Card Application Agreement Form will need to be submitted to have the card replaced.

???????What can I do if I am parked and blocked in by another vehicle?

Parking: If you are blocked in by another vehicle, we are unable to remove it.

How To: Code Enforcement Graffiti

Code Enforcement: Graffiti, used for graffiti complaints within the City of Sacramento

I believe my vehicle was towed, whom should I contact?

Other: If you believe your vehicle was towed, please contact the Sacramento Police Department.

How can I submit a complaint about a cab or taxi?

Code Enforcement: If you experience a concern with a taxi cab while within city limits, you may file a complaint directly with 311.

Who is responsible for the maintenance of the sidewalk?

Streets: Sacramento City Code identifies property owners as responsible (including financially) to maintain the sidewalk adjacent to their property in such a way that it�does not endanger persons,�property, or interfere with public convenience.

How To: Sewer - General

Sewer: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a service request FA has not been entered.

???????There is a stray can in my neighborhood. Can someone come to remove it?

Solid Waste: If you find a stray container in your neighborhood, please report it so that it can be picked up by the Recycling Solid Waste team.

How can I obtain a temporary parking pass for my visitors?

Parking: If you live in an area with permitted parking and are expecting visitors, there are several ways to help your guests with parking.

How can I report criminal activity taking place at a park?

Parks: If you observe an emergency or life-threatening event in a City park, please dial 911.

Does the City address water misuse?

Water: If you observe water misuse taking place, please report it. Our Water Conservation team will work with the property owner to provide education on water conservation.

How can I pay a parking IOU?

Other: If you received an IOU for unpaid parking garage fees, your payment can be made in person at City of Sacramento Revenue Office or via U.S. mail.

How can I submit self-certification of a smoke or carbon monoxide detector?

Building and Planning: If your building permit requires the self-certification of a smoke or carbon monoxide detector, please download this form�and follow the submission instructions.�

When are parking hours enforced?

Parking: In an effort to�manage the supply of on-street parking spaces and promote turnover, the City has�established area-specific�operating hours at�metered and non-metered parking spaces.

Is monthly parking available at garages or lots?

Parking: Monthly parking is offered at select garages and lots.

What are the entrance and exit times at a City-owned garage when I have a reservation?

Parking: In a City-owned garage,�those with prepaid reservations may enter the lot as early as�two hours before the event time and leave by 6 AM on the following day.

My vehicle was booted, how can I have it removed?

Parking: Once a boot has been placed, an owner has 72 hours to pay the citations and the $100 boot fee.

Will the City replace a broken or damaged lid on my garbage, recycle, or organics container?

Solid Waste: If your garbage, recycle, or lawn and garden container have a broken or missing lid, let us know and we'll get it taken care of.

Will the City replace the wheel on my garbage, organics or recycle container?

Solid Waste: Damaged containers will be repaired at the City's expense.�

I am missing a garbage, recycle, or organics can. Will the City deliver a replacement?

Solid Waste: The City will replace a missing container free of charge.

How To: Complaint Tether

Animal Care: This category is used when an owned dog has been tethered for more than 3 hours in a 24 hour period. Cable runs are acceptable and a case should not be created.

Can I return an animal adopted from Front Street?

Animal Care: The Front Street Shelter will accept the return of an adopted animal within 90 days of the animal's adoption date

How To: Complaint Too Many

Animal Care: This category is used when there are more than 3 dogs and/or pigs or more than 7 cats are being kept at address, but the dogs are healthy.

How To: Code Enforcement Graffiti

Code Enforcement: Graffiti, used for graffiti related complaints within the City of Sacramento

Can I contract with the City to provide commercial dumpster services?

Solid Waste: The City of Sacramento does not provide commercial collection services.

How can I dispose of a Christmas tree?

Solid Waste: If you receive yard waste services from the City of Sacramento, you can place Christmas trees in the street for pickup as part of the City's Leaf Season service.

What is leaf season? When is it?

Solid Waste: From November 1st through January 31st, the City of Sacramento is in Leaf Season.During this time City collects piles of yard waste from the street without an appointment.

What do Animal Control Officers do?

Animal Care: Officers respond to many types of calls ranging from animals being loose or tethered, severely injured animals requiring immediate medical attention, animal bites, deceased animals on city property, and general concerns for animal welfare.

How To: Owner Experiencing Homelessness (OEH)

Animal Care: Owner Experiencing Homelessness (OEH) is used when there is a concern about an animal that is owned by someone experiencing homelessness.