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How To: Sewer - Exposed Line | Sewer: This category is used when the citizen has dug up (exposed) a sewer line and is ready for the sewer crew to return to do the work. |
How To: Sewer - Manhole Overflowing | Sewer: This category is used for reporting any overflowing sewer manholes.� |
How To: Sewer - Manhole Maintenance / Repair | Sewer: This category is used for reporting any manhole maintenance / repair issues within the City. |
How To | Drains - Canal Trouble Order |
How To: Streetscapes | Streets: The Streetscapes sub-category is only used to report concerns within the city owned medians and mow strips. |
How To: Alley Gate and Key | Streets: Alley Gate sub category is used when there is a request or concern involving an alley gate. |
How To: Fleet -�Vehicle Maintenance / equipment issues and Fuel Pump repair / alarm issues | Other: This category is used for reporting any issues with City vehicles / equipment issues. ( Tow requests, Flat Tires, and Vehicle Maintenance Issues) |
PARK MAINTENANCE REQUEST | PARK MAINTENANCE REQUEST THAT REQUIRES ENTRY AS FACILITIES REQUEST |
How to: Code Enforcement Housing Complaint | Code Enforcement housing, used to submit a housing complaint to Code Enforcement |
How To: Urban Forestry Inspection | Urban Forestry: Urban Forestry only works on City Trees unless a private tree is causing a hazard to the public or is encroaching on the public right of way. If we are unsure if a tree is a city or private tree, enter the work order and Urban Forestry can verify. |
How To: Relamp | Streets: The Relamp sub-category is used when the street lamp or light is out, dim, flickering, cycling off and on or when the lens cover is broken. |
How To: Water - Leak | Water: This category is used for reporting water leaks on city street / sidewalks. |
How To: Sewer - Notify Superintendent | Sewer: This Category is used when the Notify Supervisor request has not been completed, or when the CP does not agree with the Supervisors resolution. |
How To: Sewer - Notify Supervisor | Sewer: This category is used to notify a sewer supervisor of a citizen request or escalation, |
How To: Drains - Drain Inlet Foreign Material | Drains: This category is used when something other than water, something foreign has entered the drain system. |
How To: Drains Hazmat | Drains: The category Hazmat is only used when a government agency (city, county) calls in the Hazmat.�
This is used when� foreign material enters the storm drain system. |
How To Code Enforcement Noise Complaint | Code Enforcement Noise Complaint, used to submit a noise complaint to code enforcement, information will be sent to the Code Liaison. |
Water Supply Test or Fire Flow Test | All requests for Water Supply or Fire Flow Tests shall be emailed to doudevelopmentreview@cityofsacramento.org. Customers can call 916-808-7890 Tuesdays or Wednesdays (excluding holidays) from 8 am to 4:30pm if needed. |
How To: Drains - Manhole / Maintenance repair | Drains: This category is used for any manhole related issues. |
How To: Drains - Notify Superintendent | Drains: This Category is used when the Notify Supervisor request has not been completed, or when the CP does not agree with the Supervisors resolution. |
How To: Drains - Notify Supervisor | Drains: This category is used to notify a drainage supervisor of a citizen request or escalation, |
How To: Drains - Rain Patrol | Drains: This category is used for reporting any plugged drains, flooding, and any other drainage issues during "rain patrol". |
How can I change the size of my garbage, recycle, or organics can? | Solid Waste: Requests for a change in the size of garbage or recycle cans, regardless of whether it increases or decreases the monthly bill, must be made by the property owner. |
How To: Water - Locate And Mark | Water: This category is used to mark the location of underground lines, and to mark the location of water shutoff valve. |
How To: Water - Verify Pressure | Water: This category is used for reporting very low water pressure at a location.� |
DOU Control 1 Hours | Control 1 is on duty 7am-4pm Monday-Friday, excluding Holidays. |
How To: Water - Determine Responsibility | Water: This category is used when the caller is reporting an issue with their water service or water meter and the issue doesn't fit into any other category. |
How To: Water - Backflow | Water: This category is used for reporting backflow / RP issues at a location(leaking, damaged, etc.). |
How To: Water - Exposed Line | Drains: This category is used when the citizen has dug up (exposed) a water line and is ready for the water crew to return to do the work. |
How To: Water - Notify Superintendent | Water: This Category is used when the Notify Supervisor request has not been completed, or when the CP does not agree with the Supervisors resolution. |
How To: Water - Notify Supervisor | This category is used to notify a water supervisor of a citizen request or escalation, |
How To: Sewer - Backup Inside | Sewer: This category is used to report the backing up of sewage to city residents. |
How To: Sewer - Cleanout Overflow | Sewer: This category is used for reporting any issues with over flowing cleanouts to City residents. |
Planning Department Phone Number | Planning Dept. contact number |
Stay at home order 7/14/2020 | Order issued 7/14/2020 |
Park Rangers | Park Rangers on Duty from 6 AM - 10 PM |
Measure O or the Emergency Temporary Shelter and Enforcement Act of 2022 (ESEA) | To file a Notice and Demand to abate unlawful camping violations as part of Measure O or the Emergency Temporary Shelter and Enforcement Act of 2022 (ESEA), citizens must file the notice online or in person at the Clerk's Office. |
How To: Solid Waste- Bin Maintenance - Delivery | Solid Waste: This category is used for delivery of any solid waste cans. |
How To: Solid Waste - General - Disabled Service | Solid Waste: This Category is used when a citizen requesting assistance with moving the cans to the street / curb due to a physical disability. |
How To: Solid Waste sharps disposal | Solid Waste: This category is used to provide information to citizens regarding the Sharps Disposal Ordinance and provide drop off locations for disposal. |
Dust Control | Dust Control complaints for construction sites are reported to Kerry Flynn with DOU-Environment and Regulatory Compliance. However, if complaints for dust coming from a construction taking place in the public right of way, refer to Street Maintenance. |
Illegal Fireworks | To report illegal firework usage in the City of Sacramento, residents should call 916-808-3473. |
How To: Water - Hydrant | Water: This category is used for any hydrant related issues(leaking, damaged, etc.). |
How To: Solid Waste - Bin Maintenance - Pick up | Solid Waste: This category is used for pick up of any solid waste cans. Property owners requesting a No Can Rate must call Utilities Customer Service at 808-5454. |
How To: Water - Turn Water Off | Water: This category is used for requests to have water turned off at a property. |
How To: Water Quality Complaint | Water: The Water Quality Complaint category is used to report any question or concern about City tap water supply. |
How To: Water - Water Use Complaint | Water: This category is used when resident are reporting misuse of water. |
How To: Sewer - Locate and Mark | Sewer: This category is used to mark the location of underground sewer� lines. |
Can a vehicle be parked on grass, dirt or gravel? | Parking Enforcement: It is against City code to park a vehicle on an unimproved surface regardless oh whether the vehicle is visible from the street. |
There is an abandoned vehicle that is a hazard on the street. How can this be removed ASAP? | Vehicles that have busted windows or missing tires are considered to be a hazard vehicle |
What is the City's tax identification number? | ???????The City has a federal and state tax identification number.� |
What holidays are included in free meter days? | The City�offers free metered parking on several holidays. |
How can I report a vehicle that is illegally parked in a disabled parking space? | Vehicles parked without a placard may be cited by Parking Enforcement Officers.� |
Adding/Updating Caller Address | Animal Care: Any case that goes to Chameleon requires the caller's address in the proper contact field, except Dead Public Right of Way. |
Where can I find information about City Boards, Commissions, and Committees?� | A comprehensive list of the City's boards, commissions, committees can be found online. |
What is the Sacramento Capital Improvement Program (CIP)? | null |
Who can park in front of a home or business? | There is no ownership over the street parking available in front of a residence or business. |
Where can I find motorcycle parking? | Throughout the downtown area, designated motorcycle parking spaces can be found. |
Is it legal to live in a vehicle? | It is not a violation of City code to live in a vehicle, such as a car, truck, RV, or camper, as long as the vehicle is moved every 72 hours.� |
Is there a requirement to maintain a vacant property? | Properties that are vacant and neglected can be cited as a public nuisance. |
Where can I find the latest water quality report? | The latest available water quality report is available online. |
How can I become a City vendor? | The City's Procurement Services Division is responsible for the purchasing of supplies and services through competitive bidding, as well as contract administration. |
Is drinking or smoking allowed in City parks? | The consumption of alcoholic beverages or smoking of any kind is prohibited in City parks at all times.� |
How can I obtain a boat launch pass? | The City offers boat launch passes valid for use at Miller Park and Garcia Bend launch ramps. |
???????Who is responsible for maintaining playground equipment at City parks?� | Park staff takes pride in maintaining the playground equipment so that it can be safely enjoyed. |
Who maintains City park grounds? | The�Department of Youth, Parks, & Community Enrichment provides maintenance for the City's park system, athletic fields, and bike trails. |
An animal died on my property, what can I do? | Animal Care: The City of Sacramento does not remove deceased animals from private property. This applies to owned, stray, or wildlife. |
Are dogs allowed to be off-leash at City parks? | Animal Care: The City of Sacramento maintains eleven dog parks, each with an area where dogs may run freely. |
Can I block the street to prevent or reserve parking? | The street is a public right-of-way and cannot be blocked or reserved unless a permit has been issued. |
Can an animal be left in a car or other type of vehicle? | Animal Care: Leaving pets locked in cars is never safe, but when the weather gets warmer, it can be deadly. High temperatures can cause irreparable organ damage and even death. |
What is the tabacco retailer program? | The Tobacco Retailer License Program is intended to decrease the illegal sale of tobacco products to minors within the city through retailer education, retailer inspections, compliance checks, and underage sting operations. |
Can a missing or damaged manhole/sewer cover be replaced? | Occasionally, manhole covers may become displaced, or even removed. This�can pose a significant public hazard and�should be reported immediately |
Where can I find my garbage collection days and set-up reminders? | Our collection calendar allows you to�view, download, and print a service calendar specific to your address. |
Can the City help with mold problems at a rental property? | While the City will not test for mold, a housing inspector will inspect for water leaks or causes of excessive moisture |
Do City-owned garages have a lost and found? | Items found in a City-owned garage or lot are turned into the police department. |
Can dogs be off leash at a park? | Animal Care: The City of Sacramento maintains eleven (11) ?Dog Parks?, each with an area where dogs may run freely. At these facilities, dogs may be off a leash only within the designated, fenced area. |
Can I introduce my pet to an animal I'm considering adopting from Front Street? | Animal Care: When adopting a new pet into a household where there is already a (resident) pet, it is recommended that the new and resident animals meet prior to the new pet adoption. � |
Who removes abandoned or stray shopping carts? | The City will respond to reports of abandoned or stray shopping carts. |
My property borders a City park. Who is responsible for maintaining the fence? | When residential fences are along the property line of a City of Sacramento park, the property owner is solely responsible for the maintenance of the fence.� |
Can I place a banner on a street pole? | Placement of banners on city-owned light poles requires a permit from the City of Sacramento |
What is street resurfacing and when does it take place? | The City resurfaces streets to maintain their safety. |
Are there any homeless shelters operating within the City? | The City's winter shelter is up and running and bringing services to those most in need from December through March. |
How can I report junk or debris in the bike lane? | Occasionally, junk or debris is dumped in the bikeway making for dangerous conditions for riders. These conditions should be reported so that a City crew can respond and remove the material |
Can exotic animals be kept as pets? | Animal Care: Requests to keep exotic animals or wildlife (as described in the City Ordinances) in the city will be reviewed by the Chief Animal Control officer on a case by case basis. |
Can I foster animals for Front Street? | Animal Care: Foster homes provide an alternative to the shelter?s kennel environment for animals in need of time, attention, care, socializing and recovery. |
How can I make a request to view public records? | The City of Sacramento has a�Public Records Portal�that allows you to submit your request, correspond with the Records Unit, and track your requests online.� |
How can I file a complaint against a City employee? | To file a complaint against a City employee, please visit the Whistelblower Hotline. |
Who maintains street markings? | The City maintains street markings of many types.�� |
How can I find out if the City owes me money? | The City of Sacramento periodically makes available a list of unclaimed money in its possession |
Does the City provide a press parking pass? | The City of Sacramento offers a parking "Press Pass"�to qualifying�members of the media free of charge.� |
???????Who is responsible for maintaining the street and addressing potholes? | The City of Sacramento maintains the public streets. |
Where can I find information about past and upcoming City meetings? | Information about upcoming or archived City Meetings and Agendas can be found on the City's website. |
How can I obtain a business permit or license? | null |
Does the City have any bike parking programs? | The City of Sacramento offers both free and low-cost options for bicyclists who work, visit or live downtown. |
Who is responsible for mowing City parks? | The City makes regular mowing part of each park's scheduled maintenance. |
FLIP CHART: Water Purveyors | Sacramento & Surrounding Water Purveyors |
How can I report concerns with a traffic signal? | Traffic Signal problems can pose serious public safety hazards and are responded to immediately.�� |
Who can help with water conservation questions like rebates and properly setting up sprinklers? | The City of Sacramento is available to help you find ways to save water in and around your home through our Water Wise House Call program. |
Where can I check the burn day status? | The�Check Before You Burn program implemented by the Sac Metro Air District provides residents with an easy way to check if burning is allowed.� |
Mobilehome Complaints | Mobilehome complaints are handled by the State of California Department of Housing and Community Development. |