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How can I open a cannabis related business, like a dispensary or manufacturing facility? | The City of Sacramento currently allows dispensaries, cultivation, nonvolatile manufacturing and testing in specific zones within the city, subject to a set of regulations. |
Can I place signs and banners in the public right of way? | Signs and banners are generally not allowed in the public right-of-way. |
How can I report an unsafe elevator? | The Cal OSHA Elevator Unit responds to public reports of unsafe, damaged or malfunctioning elevators in buildings open to the public, including privately owned and governmental office buildings and apartment buildings. |
???????How do I report a clogged or flooded drain?� | To report a clogged drain, please call us so a crew can be dispatched as quickly as possible. |
Where are the passenger drop-off locations at the Golden 1 arena? | The Golden 1 Arena has four passenger drop off locations. |
Do City parks have operating hours? | Sacramento City parks are open from sunrise to sunset every day of the year. � |
Who can remove tree limbs in power lines? | The removal of trees in power lines requires specialized methods and training and is therefore performed by SMUD.� |
How can I contact the City Manager's Office? | The City Manager's contact infortmation ican be found on our website. |
How are airport taxi companies selected? | The Sacramento International Airport establishes it's own taxi cab & towing service contracts which are then administered by the County of Sacramento. |
I have a rental property, who is responsible for the utility payments? | Regardless of who occupies a home, the property owner is ultimatley responsible for costs relating to billed City services such as�water, sewer, storm drain, and solid waste services. |
Who maintains the restrooms at City parks? | The�Department of Youth, Parks, & Community Enrichment provides maintenance for the City's park system,�including the public restrooms.� |
How does the City address illegal dumping? | ???????If you see a pile of debris on a public street, please report it. |
What can be done about a vacant lot that is not being maintained? | Vacant lots must be maintained to avoid becoming a fire hazard or neighborhood blight.� |
What are the rules regarding personal marijuana cultivation? | In the City of Sacramento, it is legal to grow up to six marijuana plants for personal use. |
Is a permit required to have live music at a club or venue? | Venues that provide ongoing entertainment are required to obtain and maintain a permit. |
How to send a case to Sacramento County 311 by email | How to send a case by email to Sacramento County 311 |
How To: Solid Waste -General / Customer Contact | Solid Waste: This category is used when a customer calls in with a solid waste question or inquiry about the service provided. |
How To Code Enforcement Signs | Code Enforcement Signs, is used to submit a complaint for a sign. This will be sent to the Code Liaison for review. |
How To: Solid Waste - Missed Service | Solid Waste: This category is used when a citizen is reporting a missed service to their garbage, recycle, and organics container. |
How To: Solid Waste Code Enforcement Receptacles | Solid Waste: Recycling Solid Waste Compliance oversees all commercial solid waste matters for haulers and business/commercial generators (including multi-family properties). This category is used for both residential and commercial complaints.� |
How To: Code Enforcement Business Compliance Vendor | Code Enforcement: Business Compliance Vendor, used for vendor complaints |
How to: Code Enforcement Business Compliance Entertainment | Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
How To: Solid Waste - Bin Maintenance - Exchange | Solid Waste: This category is used for exchange to any solid waste cans. |
How To: Solid Waste - Garden refuse pile violation | Solid Waste: This category is used for reporting piles of organics (yard waste) on the street outside of leaf season months.(November ? January) |
How To: Traffic Signals | Streets: Traffic Signal sub-category is used to report concerns with a traffic signal or pedestrian signal. |
Homeless Camp Sub Service Types | null |
How To Code Enforcement Junk and Debris | Code Enforcement Junk and Debris, will be sent to the code liaison. A notice of violation will be sent out to the property owner. |
How To Code Enforcement Landscaping | Code Enforcement Landscaping, used to report a Landscaping complaint for residential and business properties, will be sent to the code liaison. |
How To: Solid Waste Code Enforcement Illegal Dumping | Solid Waste: This category is used to report chronic illegal dumping or if the reporting party knows who dumped.� This can be on private or public property.� |
Street Lights on K St between 7th St & 12th St - Regional Transit | The Street Lights on K St in between 7th St & 12th St belong to Regional Transit, with the exception for any street light at the intersections. Refer callers to Regional Transit for reports of street light concerns. |
If a vehicle has been on the street for less than 72 hours can it be reported? | Vehicles are allowed to be on a public street unmoved for up to 72 hours. |
Development Engineering | Requests for new street lights, new sound walls, and inquiries about property line changes can be directed to Development Engineering. |
How To: Solid Waste Noise Complaint RSW | Solid Waste: The Solid Waste Noise Complaint RSW sub-category is used when citizens report a commercial hauler (garbage truck) operating�before�4am�in a business zone or�before 6am�in a residential zone.� |
How To: Dead Public Right of Way | Animal Care: This category is used when an animal is dead in the public right of way. ACO will not pick up dead birds, rats, or mice. |
How To Code Enforcement Occupied Trailer | Code Enforcement Occupied Trailer, used to report an off street occupied trailer, will be sent to the Code Liaison for review. |
How To Code Enforcement Pest | Code Enforcement Pest, used to submit a pest complaint, it will be sent to the code liaison for review. |
How can I contact the Building Department? | Building and Planning: Building department staff is available in person or via email. |
How To: Code Enforcement Business Compliance Food Truck | Code Enforcement: Business Compliance Food Truck, used for Food Truck complaints |
How To: Code Enforcement Business Compliance Short Term Rentals | Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
Roadside/Sidewalk Memorial Removal Process | Code Enforcement: Roadside/Sidewalk Memorial Removal Process |
How To Code Enforcement Pool | Code Enforcement Pool Fences, use to submit a complaint about an existing fenced or unfenced swimming pool, this will be sent to the Code Liaison for review. |
How To: Code Enforcement Business Compliance Taxi Cabs | Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic. Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
How To: Code Enforcement Combo | Code Enforcement: Combo, used when 2 or more case category's are reported at the same time |
How To: Facilities ON CALL Alarms and Rolling Gates | Facilities: Facilities ON CALL Alarms and Rolling Gates |
After-Hour / Emergency Inspection Information | After-Hour Inspection information |
How To: Water - Water Conservation - Residential And Business Water Wise House Call | Water: This category is used to set up a water wise house call for both Residential and Business properties who are looking for ways to conserve water. |
How To: Water - Water Conservation - Business And Commercial Rebates | Water: This category is used for customers interested in residential and commercial rebates within the City of Sacramento. |
How To: Sewer - Smart Cover | Sewer: This category is used To report Smart Cover alerts for potential sewer manhole overflow issues. |
Meadowview Homeless Shelter | Please do not submit any Facilities work orders for the new homeless shelter on Meadowview Rd. The homeless shelter is managed by SHRA. All facility requests including Sentinel Fire calls should be referred to SHRA. |
How To: Code Enforcement Basketball Hoop | Basketball Hoop is used when we receive a complaint about a basketball hoop, this will be sent to the Coed Liaison for review. |
How To: Solid Waste - Bag Service | Solid Waste: This category is used when a can delivery will not take place in time to be used for the next service day. |
How To: Solid Waste - Motor Oil Requirements | Solid Waste: This Category is used when scheduling a Motor Oil / Oil Filter pick up. |
How To: Solid Waste - Household Junk Requirements - ABNCU | Solid Waste: Household Junk Requirements - ABNCU. |
How To- Code Enforcement Housing Boardup | Code Enforcement: Housing Boardup, used when Sac PD/Sac Fire request a boardup. |
How To: Code Enforcement Business Compliance Pedicabs | Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
How To: Wildlife | This category is used when there is a report about injured or sick wildlife. Or welfare concern. |
How To: Code Enforcement Cannabis | Code Enforcement: Cannabis complaints or concerns |
How To: Code Enforcement Business Compliance Shopping Cart | Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
How To: Solid Waste: Illegal Dumping | Solid Waste: This Category is used when a citizen calls in reporting items that have been illegally dumped on City Streets and its not clear who dumped the items. |
Facilities Work Order Link on City Nexus | The Facilities Work Order Form/link is on City Nexus. |
How To :Solid Waste - Escalations - Notify sup / Notify superintendent | Solid Waste: This Category is used when the customer is requesting a response from a supervisor or superintendent. |
More than 5 vehicles at an Encampment | Code Enforcement: More than 5 vehicles/RVs at an encampment can be reported to the Code Supervisors. Enter the case as Escalation - Supervisor and Leadership will forward to Code Supervisors. |
How To: Streetlighting | Streets: The Street Lighting sub-category is used when there is a concern for a street lamp (street light) pole that is damaged, has exposed wires, hanging or stays on during the day. |
???????How is the City addressing homeless camps? | The City of Sacramento is actively engaged in regional efforts to prevent and end homelessness through the support of and participation in local initiatives |
How To: Solid Waste - Bin Maintenance - Replacement | Solid Waste: This category is used for replacement of solid waste cans. |
How To: Solid Waste - Dump Coupon / Recycle Guide | Solid Waste: This category is used when the customer is requesting a recycle guide and or� dump coupon to be mailed to them. |
How To: Code Enforcement Business Compliance Massage Parlor | Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
Can I request a refund for a meter payment? | Parking: If you believe you have been overcharged due to an error at a parking meter or parking machine please complete a Refund Request Form to have your claim reviewed.�� |
How To: Facilities - Repair - Carpentry - Overhead / App bay door process | Facilities: This process is for submitting any App bay / Overhead door issue requests to City Facility during normal business hours and on call hours. |
How To: Complaint Aggressive | Animal Care: This category is used when a dog or cat is aggressive, and the animal's address is known.�
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How To: Tree Root Inspections | Urban Forestry: The Root Inspection sub-category is only used if there is already an existing work order for sidewalk repair that the property owner or contractor needs to schedule an arborist inspection for. |
How to report Billboard issue | Billboard issue reporting. |
How can I schedule a household junk pick-up? | Solid Waste: The City provides two free appointments per calendar year for the removal of acceptable household junk, including yard waste. |
How To: Water - General | Water: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a water service request FA has not been entered. |
How To: Pothole | Streets: The Pothole sub-category is used to report potholes to the Street Maintenance Department. |
How To: Water - Water Conservation- Leak Letter Inspection | Water: This category is used when a leak letter was issued to the customer. |
How To: Solid Waste - Bin Maintenance - Repair | Solid Waste: This category is used for any repair of solid waste cans. |
How To: Solid Waste E-Waste / Appliance Requirements | Solid Waste: This category is used for scheduling Appliance / E-waste pick up appointments. |
Board-Up State of California Property | Property Owned by the State of CA Board Up Requests |
How to: Solid Waste: Escalations - Service verification | Solid Waste: This category is used to verify service if / when there is a discrepancy between what the account says and what the CP states is on the property.� This category can also be used for determining whether a property can be exempt from organics (5% exemption). |
How To: Utility Billing - General | Utility Billing: This category is used for documenting informational calls from the customer. A general contact will be entered anytime a customer calls and a water service request FA has not been entered. |
X Street Navigation Center | Please do not submit any Facilities work orders for the new homeless shelter at 2970 X St. The homeless shelter is managed by SHRA. All facility requests including Sentinel Fire calls should be referred to SHRA. |