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The hotel is within walking distance of the Foggy Bottom Metro station. This was a very clean, quiet and comfortable hotel. There is a Trader Joe's around the corner, and a nice Whole Foods Market for snacks near the Foggy Bottom Metro station. | 1 | 0.514239 | 0.010813 | 81 | 14 | 36 |
Stayed there a few times this summer. As a frequent visitor to SF and Nob Hill I love how everything about this place is comfortable- the rooms, the exercise space and the lobby/bar/restaurant. I first came to get away from the tourists of Union Square, and stayed for how at home it made me/us feel. We spend a lot of time in the enlivened lobby/bar working and/or socializing while being treated like royalty by the Stanford Court team (servers Jorge, Mai and a crew of creative and service oriented bar tenders). I recommend this place. | 0 | 0.961117 | 0.002317 | 2 | 1 | 4 |
I stayed here in 2011 great visit loved the location. Fast forward 6 years reservations made 3 months ahead of time, confirmed them 2 times with some friendly people on the phone. Ask if we could leave our bags with bellman if the room wasn't ready with the people on the phone, no problem I was told but go ahead and ask them if your room is ready if it is they will let you check in. Upon arrival I go to the desk not expecting to be checked in and the girl says very rudely that it was to early for check in, which I clearly understood and just wanted to check my bags so we could start sight seeing, no need for rudeness. They gave me a different total than what I was told on the phone so I ended up paying more for a friday night room than I should have. I was not in the mood to argue with anyone so we dealt with it!! Get in the room and I was very disappointed it just seems that in 6 years it has gone down hill, again we dealt with it. I had some good luck with the slots and we played a little at the tables one night I was not impressed with the pit employees nor the friendliness of the dealers. On the last day we did have an ill visitor with us and they pushed check out back an hour so she could rest longer, she passed out in the casino and the security staff worked quickly to assist us in getting her laid down and created a perimeter to keep onlookers from gawking. They called paramedics and she recovered with fluids and a few days of rest at home. That upon this visit is sadly the only praise I will give this hotel/casino. Last thought, it is very loud at night but that is to be expected if you are staying on Fremont it usually quiets down around 2 or 3 am. The noise didn't bother me because I stay downtown because of the atmosphere. | 0 | 0.606791 | 0.001458 | 21 | 26 | 65 |
Great service, big clean and comfortable rooms, great bars and restaurants - and your on the BeachBest value for money I could find actually on the beach, I was a little worried that the location of the quality would not be as good as described but they were spot onWe had three rooms, 2 with partial ocean and one with an internal viewAll 3 were great rooms internally and couldn't be faulted - book early and the ocean views are god value for money - the lack of a view for our third room was a bit disappointing (all the rooms face the back of another building) but was as advertised - go for a sea view, its worth it | 0 | 0.344469 | 0.001019 | 10 | 20 | 43 |
We stayed 3 nights at the Trump Hotel in DC. It was better than any 5 star hotel that we’ve ever stayed. We felt welcomed and appreciated during our entire stay. The room was so comfortable and spacious. We are going to plan our next trip based on trump hotel locations. Reminded me of Disney service only better! | 0 | 0.570646 | 0.002317 | 1 | 3 | 2 |
It was my first time ever to go to the US and what a perfect place to be. The resort is fabulous. The rooms are comfortable and cleaned every day. The breakfast restaurant had many variety and so delicious. Swimming with the dolphins was a dream come true, was a real highlight to experience that. They have regular shuttles to all local malls. The shopping is endless. They also have some high end shops at the resort and a beautiful spa. Unfortunately I didn't get to go to the spa as time was limited but I would highly recommend it. The Resort was very accommodating. I would love to go back one day. | 1 | 0.105696 | 0.003531 | 3 | 2 | 4 |
Stayed here for 2 days and nights and can't say enough about what a great hotel this is. The staff, from the people up front to the housekeeping staff, are extremely friendly and helpful. The hotel is located close to Union Station and is in walking distance to the Capitol. Highly recommend. | 0 | 0.112267 | 0.001032 | 4 | 12 | 17 |
Warm reception at arrival. Rooms are larger than average, especially for hotels in large cities. Beds, bathrooms, and service were all first rate. Also, rooms are surprisingly quiet.We did inquire about Gold floor; however, rate seemed high, especially for off-peak/Congress not in session.Came with family but will stay again for business travel. | 0 | 0.531216 | 0.003531 | 15 | 15 | 20 |
Worth your money, and simple. Just sometimes when you request information at the Frontdesk, it feels like you are bothering. No pool too bad.Too bad there is no poolI do recommend for a short stay. But close walking distance to the beach. Two blocks. | 0 | 0.532859 | 0.000699 | 1 | 4 | 6 |
If you want charm, this is the place. The staff is friendly and ready to help. The rooms are small but comfortable, there was a full sized bathtub, a bay window, complimentary bathrobes. The noise from the street wasn't bad but you do hear it. They supply earplugs and if you can sleep with the TV or radio on you're set. I like the Victorian feel, being able to look down on the action on the street, it was clean. I read other reviews and some are obviously written by people who don't know San Francisco and are used to and like the big modern, impersonal chains. This retains the feel of San Francisco, the location is great and I don't think anyone can find a place like this at this price. I'll be back! | 0 | 0.456736 | 0.002317 | 1 | 2 | 2 |
Embassy suites usually meets my standards but this hotel was very outdated. The place needs to be revamped.The breakfast as usual is superb. Ate tons of pineapple and enjoyed the omelet bar.The hotel staff were not very friendly which was a surprise to me since coming to Hawaii a few times I've always been treated so kindly. The room wasn't ready when we arrived at 4 pm and when the front desk called to check when it would be ready the person on the other end was complaining we checked in early...again we arrived at 4--that's not early.The concierge asked us to wait 20 minutes so we obliged but something must have happened where he might have mistook us for being upset and said he'd upgrade our room. We were given the top floor. The views were AMAZING! Talk about the real experience--180 degrees of beautiful views. We originally were given floor 17 but got upgraded to 21. No complaints there.I wish that was the end to the experience but sadly no. The toilet was leaking terribly and we called it in and no one came to fix it. It was so bad we had to put a trash can to catch the water and that filled up quite fast. The maintenance guy eventually came and he still didn't fix it. We dealt with a leaky toilet the entire time. It was ridiculous. It's a good thing we weren't inside the hotel the entire time because it would have driven me nuts.There's many other hotels to stay in Waikiki and even though the hotel is close to many good restaurants I do not think anyone on vacation should have to deal with the stuff we did. Find a more modern hotel, there's plenty around Waikiki. | 1 | 0.200438 | 0.003666 | 35 | 72 | 45 |
We last stayed at the Huntington 3 years ago and had a great time. Since then, it has been substantially renovated, and now it is even better. The halls have fresh carpeting, and our room (which was fabulous thanks to an upgrade) had been completely rehabilitated. Now I'm even more of a fan. | 0 | 0.100219 | 0.003273 | 69 | 43 | 99 |
We stayed here for three nights and would definitely stay again. The location of this hotel is perfect, so close to many large shopping malls (including the CentralWorld mall which connects to the hotel) so you are never short of restaurants or shops. The hotel is also located next to the sky train which takes you to the temples (Grand Palace etc)We stayed in a deluxe room that was much bigger than we had expected with great views and at night we could even see a temple in the distance. The room was very modern and clean.The pool area is lovely, and a great place to swim as you watch the sun set over the Bangkok skyline. There is also a pool bar which is lit up at night and looks very pretty.We spent an evening at the Red Sky Bar which is situated just above the Red Sky restaurant! Lovely cocktails and amazing views across the city! I would definitely reccomend this place although prices are a little higher than you would expect in Bangkok. The two for one cocktails at happy hour is great though.All in all, I would recommend this hotel to anyone looking to visit Bangkok. Location and service are perfect! | 0 | 0.243702 | 0.003983 | 43 | 42 | 51 |
We typically stay in Hilton properties, so chose this one to try something older and more historic on a weekend stay in Chicago. This is the old Chicago Auto Club Building that was recently renovated. While you're sitting in the lobby enjoying drinks, google the building and take note of the decor in the lobby. The history of the place was very interesting. We had a king room with a river view. The view was amazing! This is an old hotel, so the rooms are small. If you stay here for the historical features, you won't be disappointed. If you're just wanting a room in the city, the size of rooms will probably frustrate you. The furnishings were of the quality we expect for a Hampton and the bathroom was nice. There was a refrigerator in the room. The free breakfast is outstanding - a typical Hampton Inn breakfast with hot and cold options. We used the valet parking and found it worked well for us ($62/night). If you end up on the opposite side of Wacker Place from the hotel, go ahead and park there. The valet will come to that side and move your car from there - no need to try to get yourself turned around. If you don't want to use valet parking, make sure to identify a garage you are going to park in before you get downtown. Driving in the area can be nerve-racking, so you want to have a good idea of where you are planning to go before you get there. The location of the hotel couldn't be better. You are within walking distance of the riverwalk, Millennium Park, the Art Institute, shopping, and great restaurants. Taxis are readily available. Great location for a weekend in the city! | 0 | 0.324754 | 0.002517 | 46 | 94 | 85 |
Entire hotel especially bell staff was top notch. I read other reviews that the sirens from the hospital kept people awake at night, but did not experience this problem even though our room on the 7th floor faced the hospital. No sound issues. I would stay again. Everything was extremely clean and felt new. | 0 | 0.122673 | 0.001508 | 3 | 103 | 9 |
Oh where do I begin!For the money you get great location, but not much else! There is no concierge service like the web site says, and staff were no help at all, so your on your own in figuring out the best places to go/ eat. Rooms are old and don't feel clean. Repairs needed but were just masked. Heater did not work well at all. Poor tv and wireless reception.AND don't trust the hotels website....Pictures taken by visitors to this hotel on "trip advisor" are way more accurate, so make sure you look/read captions before you book a room. If it was not a holiday weekend with most rooms booked already in the area we would have gone somewhere else!Just as a side note:The day after we checked in, I went into the office to get coffee and someone was throwing a fit about the sheets not being changed from the last visitor (he found mustard on the underside of his pillow). UGGH!! That sure made my flesh crawl.Just so you know...the Sheraton and Raddison hotels are in same location, similar in price, and are newer and cleaner..try them! | 2 | 0.002738 | 0.002722 | 14 | 9 | 24 |
After reading other reviews I was not sure what I would find when I checked in. I was pleasantly surprised. Although the hotel is older and not modernized, i found it to be clean with a comfortable bed. The air conditioning worked(central air that seemed to only be turned on during the warmer daytime hours). It was surprisingly quiet even though the hotel was full. My room was much less expensive than anything else in this great area(near the White House, the mall, and two different subway lines). With the cheaper rooms its about managing expectations. my room was small, the furniture was nothing fancy, and power outlets were not convenient. For the price, this was a great value and I would stay here again. | 0 | 0.748083 | 0.000637 | 2 | 16 | 13 |
Julie O., Breann and Zi made our dining experience so special. We love to celebrate special occasions at the Plumeria, and love to bring our dearest friends. The food was totally delicious, the setting perfect and romantic. We had the best time and can't wait to return! Thank you so much! | 0 | 0.419496 | 0.004745 | 1 | 1 | 1 |
Stayed at the St Jane for a fun family weekend. The St Jane is conveniently located, the staff was very friendly and helpful and, our rooms were so beautiful and comfortable.Would highly recommend this hotel! | 0 | 0.894852 | 0.007981 | 5 | 4 | 3 |
I was blessed this year to have had two vacations back to back and I am so glad that this was the second one because it was an exceptional experience. Hotel is beautiful with rooms being very clean decorated in white which makes them look crispy and clean. I was upgraded to a suite for the same price as the rooms over-looking the beach/pool areaThey have a robes and slippers waiting for you, staff is very attentive, food is somewhat pricey but its amazing, I fell in love with the avocado toast, delish :-). You have restaurants and Ala Moana mall near by even walking distance. I honestly didn't want my vacation to come to an end! I highly recommend this hotel | 0 | 0.735487 | 0.003935 | 5 | 3 | 6 |
My husband and I stayed for one week in a room with Queen bed that was on the smaller side. A few weeks later, I stayed with another relative in Jr. Suite with ocean view and it was amazing -- terrific views and very comfortable. Excellent staff and great location! | 0 | 0.455093 | 0.004745 | 1 | 1 | 1 |
We stayed at Ohana East for the two weeks that we visited Oahu. Our flight got in early which meant we got to the hotel earlier then normal check in time. The staff on the front desk were really helpful and accommodating and were able to get us in earlier (we had 3 rooms). The only issue my partner and I had was where our room was, which was right next to the elevators which were pretty loud all throughout the day and night and because we were going to be there for two weeks the next day we asked if they were able to change us to a different room further away from he elevators, again they were very accommodating and were able to get us into a different room (so if you decide to stay here maybe request a room further away beforehand). Also the new international marketplace was being built next to one side of the hotel but their working hours were only during the day and the noise wasn't too bad especially since we weren't in the room cause we were out and about most of the time. The location of the hotel is great, only a 5 minute walk/ block away from Waikiki beach which was awesome and very convenient. Also the food pantry and abc stores are right across the road on either side which was great as well. Overall, the staff were very friendly and helpful, it was defiantly value for money considering there were other places close by that had a much higher price range, so for what we paid it was great. We had a great stay and I would recommend to others. | 2 | 0.100767 | 0.002479 | 8 | 9 | 15 |
This was such a unique hotel. The lobby to the rooms were so different. It was really nice. Small room. The shower had shampoo, conditioner, and soap dispensers that allowed to use. Everything was around pineapple. The hotel was in a nice area close to everything. The hotel did have a fitness area but no swimming pool area. We received a $25 voucher off of our next stay. They have small cupcakes made throughout the day.The hotel is expensive for the size and what you can get from another hotel. | 1 | 0.098028 | 0.001268 | 188 | 209 | 662 |
We stayed in this hotel last September. We found it to been very good and clean, the rooms were very comfortableThe staff were very helpful the bar food we just ok. I would stay in this hotel again it was centreal all washington amenities White House etc | 0 | 0.662103 | 0.009158 | 21 | 12 | 11 |
Stunning and a return to classic sophistication! Location, location, location and the 5 star design details are impeccably done with attention to the finest degree. The marble, furnishings, chandeliers...truly a site to see. The staff were attentive, happy, and very professional. It's nice to go somewhere and walk away feeling like the person seeing to your needs enjoys their job. | 2 | 0.364184 | 0.004745 | 10 | 7 | 10 |
We booked the hotel the day before we were driving there so didn't really know what to expect. We mainly booked it on the price being ok for the location.The room was really large with a separate lounge and kitchenette. Unfortunately there was only an off site laundry service provided which didn't suit for the time we would be staying.We only had breakfast at the hotel but on both mornings, the food was quite tasty and enough to be filling for the day.It was only a short work from the hop on - hop off tours.The staff from all areas were really helpful. I would definitely stay at this hotel again | 0 | 0.189485 | 0.00084 | 9 | 17 | 46 |
Good breakfast small but nice rooms in one tower. much larger rooms in the other tower. close to the park ,canal and beach.Staff friendly and professional.could use a public or in room microwave,allowed to use one at the bar. | 0 | 0.830778 | 0.004745 | 2 | 2 | 2 |
Historic - great location - that includes an adjoining playhouse for a nice evening out. All in all, a really great San Francisco get away -- and yes, I agree - the beds are the best --But the hotel couldn't be as wonderful as it is without the terrific hotel staff -- Jojit ("Joe") was super. He's even going to help me lead the mission to bring back croissants for guests! Croissants at the Kensington was a tradition for years but stopped for unknown reasons a few years ago. It was a nice touch and should be returned! -- Hope you can do it, Jojit!Thanks Kensington Park! | 0 | 0.885542 | 0.000461 | 2 | 8 | 17 |
I travel to San Fran about 1x/month and I usually stay here or at the W. This used to be a Westin. Up until this visit there was little difference after it changed to Park Central, but now I'm noticing a decline in service and amenities. For example the mini bar was missing a number of items. I called to ask and was told that they are "too busy to restock mini bars". Not just on that day, but over the past few weeks. So maybe they are short-staffed? There are also cheaper bathroom products. Budget cuts? Whatever the reason, starting to get rough around the edges vs the usual SPG polish.I do like the introduction of the guided run around the city for Wed mornings. They leave from the lobby. | 0 | 0.106791 | 0.002888 | 21 | 96 | 34 |
Very happy with my recent stay here while attending a conference at the Sands Convention Center - which is an easy 15 minute walk away. Easy to get to anywhere else - 5 minute walk to the new Linq entertainment district, which I liked a lot. No crowded or noisy casino to walk through.The rooms and lobby are set up well for business and relaxing. Staff is very friendly. Easy access in an out, vs. waiting for lines of taxis at other hotels. Room was clean and quiet.I would stay here again. | 2 | 0.636911 | 0.002433 | 11 | 21 | 21 |
If one thing goes wrong during a one night stay, well, that can happen to anyone. But I have run into four problems here within 24 hours: (1) wake-up call came in ten minutes late. After a coast-to-coast flight, one sets his wake up for a specific time for a reason; (2) toilet broken; (3) room still looked sloppy after cleaning; (4) toilet still broken. The management should know that such a combination should not happen at a fairly expensive hotel. | 1 | 0.337349 | 0.005554 | 7 | 143 | 6 |
The most disgusting hotel visit in my career...The pictures speak for themselves. $350 a night for unsanitary conditions. When I went to front desk, secured a manager and showed her photos, she said “would you like extra points?”I wanted a new room, but waited 2 hours for room to be “tidied up.”I am Gold with Hilton Platinum with Marriott, spending 100+ nights/year in hotels. I sent the photos to Hilton with no response. Terrible- Dirty- Disgusting- how does a room get assigned (at $350/night) with No Quality Control? ... and No Response or Apology from Hilton. | 1 | 0.872946 | 0.002438 | 21 | 26 | 40 |
This was our 1st stay at Hotel Griffon and we were not let down. We were in the City for one night before a couples weekend in wine country. The location allowed for walkability to the restaurants we wanted to hit. Rooms were simple but nice. Hotel staff was friendly. As a side note, I was an idiot & left a pair of shoes in our room when we left & I didn't realize it until we got home from our trip 3 days later. Upon calling the hotel, they were quickly able to locate them as it seems housekeeping set them aside. They then promptly mailed the shoes back to me. | 0 | 0.686199 | 0.001103 | 1 | 187 | 4 |
Standard room had multiple sites needing large,obvious repairs some of which were deteriorating old repairs of water damage. Bathroom floor and shower tiles weren't clean.A prior (how long ago??) occupant left a pull off size label stuck on room door jamb.Ice was in one location only, down dark stairs to basement level. Elevators were tiny with stairs descending immediately adjacent to elevator door on lobby level which made jostling people and luggage in a tiny space a safety hazard. Elevator inspection was outdated. Space for continental breakfast was too limited to accommodate guests and no fruit available one morning. Front desk staff unable to explain 'message' light flashing on room phone as there was no message function. No room / hotel printed instructions in room and front desk had to call back to see if ESPN available-no call back received. AC in suites inadequate.Location was excellent for our purposes. | 0 | 0.799562 | 0.002317 | 2 | 2 | 4 |
Chose this as it was fairly central for a 4 night stay in Bangkok. The rooms were quite excellent and ours had a great view across the city. Great breakfast too with a huge choice and plenty of restaurants in the centralworld shopping centre next door. It was relatively easy to get from one to the other via a walkway and lifts via level 7. Close to metro and sky train which we used to get to the river to take a boat to the Grand Palace and which avoided us getting stuck in the Bangkok traffic. Two or 3 local shopping areas as well. We also visited Lumpini Park and other places. Hotel were staff were very helpful and polite too. All in all a great stay. Recommended. Only thing to remember is that if you are flying from Europe you will most likely arrive in the morning and your room may not be ready. We waited a couple of hours so went for a walk to Silom Centre to get a coffee. | 0 | 0.53012 | 0.001055 | 24 | 61 | 100 |
My daughter and I stayed at The Kahala Resort July 2-July 5th after staying at Aulani on the other side of the island. The Kahala is a very nice place to stay. It is quiet and remote away from the crowds of Waikiki. We had a room on the bottom floor facing the golf course. This area was very quiet and the room was quite spacious. Our stay came with the breakfast buffet that was very good to start our day with. The staff at the resort were very friendly and professional. The parking attendants were awesome. The beach was very nice and we got chairs with no problem. The beach was never crowded when we went. We took the complementary shuttle to downtown which was great so we didn't have to drive and deal with parking. The only complaint that I had was that when I booked the room I reserved a 2 bed room which they said they didn't have any available. They did provide a roll away bed which was ok but I was disappointed. Other than that everything was wonderful and I would recommend staying at The Kahala Resort and I would stay there again. | 0 | 0.338992 | 0.010293 | 15 | 51 | 7 |
very nice place!! Parking is a nightmare, they do have a parking garage but I was told not to use it from the front desk clerk because it was for owners. During the timeshare presentation they asked why I didn't use the parking garage...DUH!!! | 1 | 0.394304 | 0.009599 | 2 | 94 | 1 |
This hotel is absolutely phenomenal. The location is perfect for everything, 5 minute walk to pike place market, 10 minutes to the space needle.But on top of location, is the staff, they took customer service to the next level. Concierge Bill was brilliant and so was Charles who checked us in.Also anyone who is coming to this hotel from the airport...get a train to Westlake station and walk 3 blocks. Cost $3 a ticket or $40 in a taxi. Thanks for an amazing time in Seattle | 1 | 0.264513 | 0.001731 | 22 | 14 | 58 |
Despite the range of online reviews, booking a hotel can still be hit and miss - but this was a definite hit. Two blocks off the Magnificent Mile, this beautifully restored building has been turned into a great hotel. But what puts it into its own league is the quality of the staff. Throughour stay we were greeted by smiles - not those "management-told-me-to-smile" smiles but genuine facial radiance. From bell hop, through front desk, chambermaids and restaurant staff a sense of enjoyment and pride in their work. There's talk of a building upgrade over the next 12 months exactly what they're planning to change is unclear - but don't change that staff spirit. | 1 | 0.32092 | 0.00213 | 66 | 73 | 143 |
It was a nice stay for my business trip i like the front desk guys but cant say the same for the rest of the employees. And its a bit pricey. But the locatiom was good for me and the food was good as well | 0 | 0.922234 | 0.004745 | 2 | 2 | 2 |
We stayed at this hotel en route to New Zealand. So quiet and peaceful yet right in Chinatown. It is so old and yet so beautiful with waterfalls and ponds and flowers inside. The dining room where we had excellent breakfasts is good and there is a cafe downstairs. Our room was very old but had an enormous comfortable bed and very good shower plus the usual tea making things and mini bar. Lovely staff too. We would recommend this hotel. | 1 | 0.657722 | 0.003126 | 48 | 213 | 72 |
Good:- nice location with free parking, not many hotel offer this privilege- walkable distance to fishermans wharf, around 10min walk- many restaurants within walking distance- room is decent size, okay bedding- 15-20min drive to most area in San Francisco downtownBad:- very basic room, what you pay for is really the locationOne more comments about driving in San Francisco downtown. Parking in fisherman wharf and union square (during office hours) is a real headache. Beside that, I don't have many troubles about driving and find parking spots, even the China Town area is much quiet than t one in New York, a little bit of traffic on the evening and lunch hours but no the same "traffic" you see in New York. | 0 | 0.694962 | 0.003795 | 37 | 128 | 46 |
I booked this vacation because I was interested in purchasing a timeshare. I upgraded to a 2 bedroom villa($206 extra). When I arrived, there was trash overflowing in the trash can outside of the villa. Upon entering the villa, there were a pair of used gloves and dirty napkins outside of the door. The villa was old and outdated. Very dirty, crumbs and dirt on the floors. The curtain sheers had various stains and "fluids" on them. Ants in the kitchen and dining area. Thankful that they leave a vacum and some cleaning supplies, because I ended up doing my own cleaning. I went to the presentation and voiced my disapproval. They apologized then showed me a 2 bedroom villa that looked nothing like the one I was placed in. It was updated and very CLEAN! After seeing where I could have been placed and what I thought I had paid extra for, I called the Hospitality Ambassador(Dedria), who said that she was going to get back to me but never did. If you want me to spend $50,000 to invest in your properties, then show me it will be worth it. Holiday Inn Club Vacations failed tremendously!! | 0 | 0.958379 | 0.002317 | 1 | 1 | 2 |
My room was spotless clean and very large. The decor was a bit minimal but modern. The blackout shades were great and the beds are extra large.The staff was nice and helpful and there is a coffee bar and restaurant on site, Free Rein.I would definitely stay here again. | 1 | 0.712486 | 0.00246 | 9 | 8 | 17 |
We stayed here for 8 nights and we took a room facing the diamond head and the beach on the 36th floor. It was just amazing waking up every morning to the view we had. Room was a good size and we had no complaints. Check in was a breeze and the staff was really helpful. The aquarium on the ground floor was just amazing.We love the hotel, staff was just amazing as they could not do enough to make you feel at home and location was just fantastic.We love the Japanese restaurant attached to the hotel.Overall awesome hotel and we will come back again. | 1 | 0.848302 | 0.003531 | 75 | 117 | 100 |
Outrigger reef is a lovely hotel, rooms are big and clean. They include a massive TV with on demand films which is handy when it pours with rain for days on end(which it does) tea/coffee making, fridge , plenty of storage a balcony and microwave use on each floor. There are very few rooms with a sea view as the hotel is wedge shaped and the narrowest part faces the sea. The hotel boasts its on Waikiki beach, it is, but it’s only about 20 feet from the sea. There is a very small beach with sun beds to hire but when a boat goes by they get soaked. There is a hot tub and small pool next to the main pool. Loads of sun beds available and pool and beach towels. The hotel is a very short walk from the “strip” which is where all the designer shops are. There are loads of places to eat and buy food to take away with all price ranges. There are buses and trams to the main locations and all are frequent and cheap. The hotel itself does shuttle buses to various places. We stayed for a week and found the staff very helpful and dedicated to making our stay memorable. Make sure you get out of Waikiki area and see the real Island which is absolutely beautiful. The only thing that confused me was the restaurant. The setting is perfect - overlooking the beach and the sea especially at sunset. However I could not understand why I would want to cook my own meat on the BBQ. The chefs stand by to help but the idea is you choose what you want then cook it yourself. Not for me I’m afraid. | 1 | 0.634173 | 0.003881 | 37 | 19 | 45 |
MKH Chicago is in a great location, one minute from the Magnificent Mile and with-in a ten minute walk to a variety of fabulous restaurants and bars.At check-in ask for Kwame, he is very professional and willing to assure your stay is top shelf. | 0 | 0.296276 | 0.001103 | 2 | 7 | 8 |
Loved the hotel, absolutely beautiful and grounds are so well kept!! Loved our room and the lobby. Great location! Service absolutely shocking though, waiters forget to get food and drinks constantly. Wait for breakfast 45 minutes everyday, then in the pool bar they recycle the fruit from your cocktails at the washing table. Literally watched them for 5 days straight pull fruit off the toothpicks I’m finished cups and put them straight into new drinks unbeknown to customers playing $15USD+++. Massive health violation!!!! | 3 | 0.797371 | 0.006238 | 17 | 51 | 13 |
We chose The Edgewater Hotel off of a recommendation from a family member. The hotel itself is very well situated and decorated but appearances aren't everything.We booked a bay view suite, 4 ppl for 4 nights, the rate of $250+ per night was expected. Our room was very small, the double beds were not true doubles and I had to order a cot to the room for the 4th person and the cot didn't fit very well and had to be put right in front of the window which blocked the gorgeous view. Also I really assumed that we'd have a balcony to sit on; you don't. It's just a window.The mini bar I can only say is a joke! it's what I would call a college dorm fridge filled with Gatorade. It is locked and you have to call for the valet (I don't know why the valet would have the key) but you have to call to have the valet bring you the key to unlock the college fridge.The bathroom is beautifully decorated with a stone shower but I did not like the value size toiletries, the fixtures were not clean and there were minimal towels given. I travelled with two teenagers; I could've used an extra towel! They only provided 4 towels and they weren't even bath size.Given the price and history of this hotel I expected to pay top dollar to stay but I also expected the amenities that go along with that. It fell short. Very short.The restaurant within the hotel was good. The staff was friendly and accommodating and the food was well prepared and delicious. The price was ridiculous, but I don't necessarily blame this one restaurant; I found that during the week food costs were off the charts at all places we chose; some worth it some not so much. For the restaurant in the hotel it was worth it because of the level of service and the good food and the convenience. I didn't mind.I enjoyed my stay at The Edgewater but if I were to visit Seattle again I would try another | 0 | 0.054765 | 0.003288 | 7 | 50 | 10 |
Great place to stay in Bangkok. The hotel is a great value. We pain $78/night for 2 room suite with kitchen and a great breakfast included. The room was spacious and comfortable. The breakfast was a buffet with hot and cold food, fresh fruit and made to order eggs. Great selection.The hotel location is very convenient being 10 minutes walk from both the sky train and the pat pong night market. During the day they have a hotel Tuk Tuk that will take you to the train making it easy to get anywhere in town. Three stops and 75 cents US gets you to the river docks and the water taxis that go to many of the major tourist spots.One secret is to avoid the tourist boats that cost 150 Bhat for the day or 40 bhat a ride. Instead do as the locals do and take the orange flag local boats that go to the same places for only 14 Bhat a ride. It takes the same amount of time and is frequently faster as you don't have to wait for the tourist boat.Overall I would highly recommend the Bandara suites. Everyone was extremely friendly and warm. The service and breakfast was great and the location good. I would definitely stay here again.Happy travels | 0 | 0.314896 | 0.002317 | 1 | 1 | 2 |
The hotel looks lovely at the entrance. The more you see of it the worse it becomes. Rooms were claustrophobic, old deco, balcony and windows which you could not open at all - we had a two bedroom family suite. We do not recommend it at all.The bar area looked lovely, one drink costs a fortune! Very rare for Bangkok. We spent few days there, eating and drinking out and this was the most we paid for a bottle of coke in the whole of Thailand.Breakfast was very limited. There was not even any cheese ! There was hardly any choice and whatevever they did offer was always running out.NO WIFI, which is rare for Thailand.To top it all off, at the check out, we were accused of smashing a glass in the room. We did not even touch any glasses! They made us wait while someone brought a smashed glass as 'evidence', the whole thing was ridiculous. Staff were rude and couldn't speak English well.Overall, i would never stay there again if someone paid me. | 1 | 0.143483 | 0.007496 | 47 | 34 | 30 |
Stayed here for 5 nights visiting our daughter. Staff was very friendly and attended to our every request. We were especially well treated by Yesemia in the lounge. We would recommend this Courtyard as a great place to stay in the area. Walking score of 93 at neighboring building! | 1 | 0.461117 | 0.002758 | 13 | 22 | 22 |
This was my wedding anniversary trip traveling with a 4 years old kid, I made the booking via email to the hotel directly, however, there was a mis-understand, they did not have my booking on the first night while we were all so exhausted at late night, thanks god the one who had talked to me via email was there, a credit to Ms Pailin who reacted so quick and helped us to find a room even the hotel itself is full!Even though at first night, the room was not the one we organically booked, but we just spent the first night there, but still, the first night was kinda a nightmare, it was a bit disappointed for the 1st night and we did not managed to sleep well due to the fact that the room maintenance for that room wasn’t do it quite well, smelly and it faced to the main road at the lower floor, however, we were compensated for the fare different as well as complimentary dinner for our anniversary on the 35/F which we didn’t ask for! And we get the room changed on the next afternoon which is the Continent Sky Room, it’s worth for the money!!Pros:1. Excellent staffs with friendly services no matter the bell door staffs, receptionist and restaurants!2. Excellent location where bts Asok is just 2 mins walk!3. Spectacular view from the room at higher floor4. Great sky benefits with open bars and breakfast on the top floor5. Great housekeeping who make the room clean and tidy every dayCons:1. Indeed the hardware of the hotel need to be improved especially the room on our first night stay2. There are only two lifts at the hotel, there are 38 floors at the hotel, prepare to wait for at least 5 minutes3. The Pool a bit small on the top floor but with good view4. You may need to wear a big jacket for breakfast at the lounge, it’s freezing there! | 0 | 0.670865 | 0.005823 | 11 | 25 | 9 |
Stayed at The Palomar recently on a trip to Chicago. Enjoyed the hotel immensely-staff wonderful, location great, comfortable & quiet rooms, pet & kid friendly-even a picky, whiny, controlling traveling partner had a good time! (though it's OUR last trip together!) | 0 | 0.180175 | 0.001832 | 2 | 4 | 5 |
Love the hotel and location. The rooftop bar next door (Hilton property) is a must visit. Next to union square, safe area, great restaurants. Highly recommend. Parking is pricey, however, close to union square there are lower priced options | 2 | 0.485761 | 0.004051 | 6 | 4 | 7 |
We booked a city view room but asked for a room upgrade upon arrival. They were able to give us a fountain view room but not one with the Japanese soaking tub (that would have cost an extra $75/night). They also accommodated an early check in. We tipped $20.I like that there is an empty mini fridge in addition to the mini bar (most Vegas hotels do not have this).Overall, the hotel is impressive, modern clean lines, very sexy. It is expensive.The food court has great selections at reasonable prices and room service was also great.There are some secret food and drink throughout the hotel. First, secret pizza on the 3rd floor across from jaleos in an album-covered hallway. GREAT pizza (coming from a NY pizza snob). Next, there’s a secret (ghost donkey) bar in the block 16 food hall towards the back, under the exit sign, marked with a donkey. Third, through the back of the pawn shop, Beauty & Essex. Fourth, a secret drink at the chandelier bar (level 1.5), ask for a Verbena. Eat the flower first. It’s similar to a margarita. Last, e by Jaleo which we did not try $$$$. | 1 | 0.947974 | 0.001739 | 64 | 64 | 168 |
What a pleasant and memorable experience to stay in a boutique hotel with such profound military history and attention to detail in order to preserve that history! The fixtures, the artwork, the personal memorabilia, the furniture and so many thoughtful touches to make their guests feel as though they were reliving history. | 0 | 0.269989 | 0.003126 | 2 | 3 | 3 |
After my evening flight from Madrid I arrived to Downtown Dubai at about 1:30 am.The valet parking of the hotel was fully operative at that time and even every service of the Hotel in order to make a very correct check in including luggage service.Absolutely, I recomend you rent a car in Dubai. Roads, signals and streets are completely occidental. All very safe if you use a GPS you won't have any problem. Just take care with your speed (a lot of radars there).This Hotel has a valet parking really efficient so you arrive (any time) they take your car... When you go out they take your car for you in just two minutes. And very important... this service is full included in your room rate. Remember the temperature in streets in August is really high so this idea results very good in practice.Hotel is perfect in location in downtown Dubai. Very convinient for any purpose.Distribution, contemporary design furniture, top technlogy (led lights, multifunction TV with full connectivity, air conditioned) of the room all state of the art and the modern design.My stay in Dubai was for just two days. Temperatures about 43 C in daylight and not less than 30 at night. So no romantics walks through the city at all.Service and personnel treatment is high class. Breakfast very correct. | 0 | 0.133078 | 0.01272 | 37 | 115 | 14 |
I primarily stay here for the shuttle service to get to tourist features and hospitals. Very good pleasant drivers, very knowledgeable of the area, run on the half hour. Also close to downtown businesses, ready access down Madison. The hotel is also a good place to stay, very courteous desk staff, good rooms and amenities. The restaurant is also a good place to eat, and one thing I really liked was the efficient breakfast room service. Had a perfect stay for two nights, something I rarely have experienced. | 0 | 0.263965 | 0.002317 | 4 | 5 | 8 |
If you’re company asks you to go to Hawaii for a business meeting, I’ll assume very few will turn down the opportunity. I flew direct from Atlanta to Honolulu, and upon arrival to the Westin the check in process was seamless. The staff was kind, but certainly not over bearing.The hotel was sold out the day I arrived, and were unable to honor my platinum status on the first night. On night two however, I was fortunate to be upgraded to an ocean front suite in the tower, and that was pure perfection.The room was comfortable, with an exceptional view from the living area. Two great balconies, a large work desk, and a very interesting bathroom.The top perk of this hotel, besides the fact that it is in Honolulu with an unrivaled view of Diamond Head, was the Platinum Ocean Front Club Lounge. Each morning I would come down for breakfast between 6:30 and 7:00am and the staff was amazing. It was a very simple breakfast but it was a place where they remembered your name, where you’re from, and why you were there. I had the pleasure of being greeted daily by an excellent employee by the name of Taylor. Her attention to detail and vibrant personality just added the extra special touch to the stay.This is a great property, and I am proud to say, as a SPG Platinum Ambassador Guest, I highly recommend this property. | 0 | 0.09529 | 0.004745 | 13 | 125 | 13 |
My wife and I traveled to San Francisco for our 25th Wedding Anniversary. We wanted a well-located hotel in the city. Not one that was over the top with lots of additional services, which quite frankly you don’t utilize most of the time. This stay was part of a package offered with Virgin Holidays.I often do lots of research before arriving at a place and this was no exception. In fact, when we walked through the doors it did feel like I had stayed there before.With us being British we can’t help noticing the interior decor making a nod to our motherland. All done very tastefully.The staff were very pleasant and when we required additional help and room service they were attentive, and the service was prompt.Over the 5 nights we stayed we found the place to be clean and remained so with room service periodically visiting the room and refreshing the towels and other items.The room was quiet, and we slept amazingly well on the huge bed. The TV was fully functional and the shower perfect.What more could you possibly want? So, if you’re looking for a great location, oh did I mention the 24/7 diner next door? Then we can highly recommend the King George. Thanks for a great service. | 0 | 0.905257 | 0.002244 | 48 | 184 | 99 |
I was staying around the corner at a major national chain hotel and passed the Made on my way to coffee at nearby Stumptown. The chain hotel upgraded me to a suite w/ washer & dryer, terrific view of the ESB but it was so noisy and busy that I didn't feel at home for my multi-day stay. I had read about Paper coffee company in the lobby of the Made, thought I'd try a cup, walked into the lobby and realized, this place is obviously thoughtfully designed. Design and materials are warm to the eye and very cozy.So... The coffee was terrific, the pastries too. I thought, why not and approached the front desk and met Carl, the manager. He was very cheery and hospitable and said they'd love to have me as a guest, promised to put me in a nice quiet room with a view. I moved in the next day.Over the next month (Feb-March) I stayed at The Made Sunday- Friday for 3 weeks and an extended 2 week stay. My room was nice an cozy. Not large, not small, just right for the busy traveler needing clean and quiet rest every day. LOVED the bed and the linens! So comfortable. LOVED the nice big shower. WISH the bathroom had better lighting and more counter/shelf space (ladies- heads up, it's not a place to apply your make up...). Also super cool- the "hardwood" floors- no hotel carpeting (who knows what's on the bottom of those shoes people bring in from the street all year long?). The floors were clean and bright. Loved that.BTW- very centrally located in Manhattan. Trains nearby (a block away), Flatiron, Herald Square too. Many Europeans at the hotel, a bunch of families. It thrived like a small neighborhood. Awesomesauce.The best part of The Made- the hospitality! BIG love to Natasha and Michelle who took care of me and everyone else in the morning downstairs. So nice, cheery, thoughtful and cool. Michelle is the OG queen of NY. Check her out. More love to the women at Paper, super nice every morning as I got my coffee. If you have a group or need some special assistance, Neda, somewhere in the"back of the house" will take care of you.As you have read, I was very happy with The Made, would stay here again and hope you do too. | 1 | 0.654436 | 0.002369 | 24 | 12 | 47 |
Great location as others noted. I used bus route 2 to get all along Waikiki from the Iolani Palace to Diamond Head. The stop is 1 minute away at the corner of Seaside and Kuhio. $5.50 gets you a day pass for the bus system and you can buy it right on the bus. Do have CORRECT CHANGE. The front desk staff were excellent and embodied the Aloha spirit. I did not have issues that some mention in reviews. The A/C cooled the room just fine and I am hot natured. I was directly across from the elevator and was not disturbed perhaps because I kept the fan on high as I always do when I travel. The bath linens were thick, clean, and towels were large. The shower drained just fine but the sink was a little slow but not maddening. Others might want more drawer space and you'll just have to accept tbe rooms are more Euro size but the bath larger than many Euro hotels. I would not hesitate to stay here again. | 0 | 0.911829 | 0.004745 | 5 | 206 | 5 |
This hotel was just perfect. Very comfortable and clean. Close to all hotels on strip within 5-10 minutes walk. Best of all no slot machines in hotel so no smoking in hotel and nice clean air. Also enjoyed really nice breakfast buffet with cook to prepare your personal egg selection for you. | 0 | 0.634721 | 0.000746 | 3 | 6 | 17 |
This Hotel is great if you don't plan on staying in your room too much.Rooms are small but comfortable and the hotel is opposite the beach and close to everything.Staff are very friendly and helpfull.Not really suitable for young families in my opinion because of the room size and there is no pool.There is a compulsory Resort Fee of $18 per day to cover for WiFi, tea and coffee and movie rental. Cheaper than other resorts that can charge $30 per day.Best to stay above 6th floor because of traffic noise and a full view room as it gets very windy on balcony of other rooms. | 3 | 0.056955 | 0.002082 | 14 | 49 | 31 |
An unexpected trip to Chicago turned into an unexpected overnight in Chicago. The details dont matter, safe to say I was a mess as I entered the lobby of the W.Lakeshore. Checking in I couldnt find my credit card. I was digging through my bag pulling out papers and keys and lipsticks.. still no credit card.....it was on the floor....and somehow, having booked online with my phone in a dark parking garage, I had made TWO non-refundable reservations.I was about to completely break down when the young lady checking me in stopped me and said it was going to be okay, she was going to take care of me.....and take care of me she did! ...after fixing the reservation mistake she asked if I needed anything sent up to my room....not necessary I told her( she probably thought i could do with a stiff drink..and she was probably spot on)...I thanked her for all her help... As it was an unplanned trip I stepped out to pick up a few essentials...when I returned to my room I found a plate of fruit and a bottle of water along with a lovely little note.....from the young lady in reception!! The note encouraged me to contact her should I require anything, going so far as to leave her email address. I am so grateful to Taylor S. ..the young lady....she recognized that I was deeply upset, fighting through the tears and fears...and Taylor reached out to help....a first time guest, staying 1 night in a standard room....??? That's impressive!! Looks like I will be making several more trips to Chicago....wanna guest where Im going to stay??!!! The W Lakeshore....thank you Taylor S. | 3 | 0.687295 | 0.003774 | 20 | 57 | 25 |
Rooms need updating. Poor air conditioning. Noisy AC. Small bathrooms. Dirty carpeting in hallways. Good location. Nice staff. Nice lobby bar. Good meeting rooms. Not worth the price. Wouldn't stay here again | 0 | 0.33954 | 0.002386 | 18 | 16 | 35 |
This Marriott is in a good location. The rooms are clean but dated. Check in and check out can take exceedingly long times; there are few people at the front desk even when large conference groups are coming in. The hotel food is average at best. Avoid the Starbucks at the back of the lobby - its prices are EXORBITANT compared to other Starbucks. | 1 | 0.090361 | 0.003021 | 945 | 778 | 1,465 |
Lovely hotel, very friendly and helpful staff, amazing location and great for families.As far as South Beach goes, this is a middle of the range hotel and a little costly but that's South Beach. The location is perfect and I can't fault the staff at all. Very professional and helpful.Stayed three nights and it was the perfect finale to a great holiday! | 1 | 0.275465 | 0.002263 | 66 | 443 | 135 |
We have just returned from a 3 week trip to California, which ended with 2 nights at Beck's. We thoroughly enjoyed our stay, from the warm welcome, the spacious, comfortable deluxe room with new shower room and easy check out when we left. Becks is located on busy Market Street, our room was at the back so quieter, but this is a City, so do expect traffic noise most of the time( windows are single glazed). Great places to eat nearby and Muni stops just outside. Highly recommended. | 1 | 0.553669 | 0.016354 | 78 | 20 | 23 |
Excellent experience staying at this property. Convenient to transit system. What made our stay most memorable was Maria from the front desk. She was amazing. Loved all her recommendations of places to visit and things to do. Got there in the morning after a 17 hour flight from Texas. We were able to check-in after an early lunch. The room was very modern and the beds were comfortable. Will definitely recommend. | 0 | 0.691676 | 0.000772 | 4 | 184 | 22 |
No complaints whatsoever...great location, friendly staff. It was perfect base to get to know the area. Minutes to the beach...good access to buses...we had a 7 day pass for the Waikiki trolley...great value, and hopped on the city bus (#20) to Pearl Harbour...2 Bucks each way.Our thanks to the manager for extending the military discount rate to Canadian Forces members and clearly indicating that in the booking info.I would stay again in a heartbeat.Occupants Room 1510 (8-15 Jan)Thanks Kevin and Susan (HiltonHonours Gold). | 1 | 0.008215 | 0.005958 | 5 | 4 | 4 |
This stay was not worth it at all. Bathroom door barely shuts and does not have a lock, and it was not fixed after we asked. Also, the pool does not allow people younger than 18 to swim without an adult, which was incredibly inconvenient to my family. My 17 year old daughter and her friend were unable to use the pool while I was working even though one of them is a certified life guard. Spa staff was very condescending and rude as well. | 0 | 0.703176 | 0.002317 | 1 | 2 | 2 |
„Holiday at its best.“Park Hyatt Hotel in Dubai is one of the best in Dubai.Quiet, fantastic Area, Great Infinity Pool, very friendly Personal.Still in Progress to make it More better.Great view from Suite to the Skyline of Dubai.Shuttle Service from Hotel Lobby to the Main Entrance. ( More than one Kilometer) Ebers time of das and night with noiseless Electric Golf Cars. | 0 | 0.958379 | 0.000861 | 1 | 2 | 5 |
The hotel is located below the National Stadium BTS station which makes it it easy to travel around the city. Hotel staff were wonderful and in particular I would like to thank Sunsinee & Peeraya in the privledge lounge. Trainee Assistant manager Kevin is also very friendly and willing to assist. Loved the coffee pod machine in room! Also great city views from pool area located on floor 29. | 1 | 0.056407 | 0.017229 | 125 | 35 | 35 |
We loved the location, the design and relaxing feel of the property. The yard was such a fun place to relax. If you want to play in the game room and see it empty, take advantage of it! A couple of times we wanted to go down but it was PACKED with a touring group. The standard rooms are small (but that seems to be the norm for the area) but clean and well designed. They don't have food on property but there is plenty in the area and you can bring it back to eat in the lobby or yard if you like. Best of all is the location, a very short walk to Fisherman's Wharf and the trolley stop. We liked the higher floors for the view but the 2nd floor is easier to access with the stairs, all the other floors you'd need to take the elevator. We would definitely return again, this was a great choice for our family of 4 with older kids! I did receive a (small) discount as media for an article I was working on but was not compensated to post or review. | 0 | 0.276561 | 0.002587 | 10 | 97 | 18 |
Stayed at this hotel for 3 nights! Amazing location not only because it is the center of shopping and great food but also because of the BART stop directly across the property! Together with the wife a 15 yo and 5 yo; 4 luggages and 1Stroller! i deliberately avoided renting car for this stay and it was a breeze to get around even from oakland airport!Service: loved it! Maria at the front desk (july 1 Sunday around 6 pm) was very professional and gracious too!I would like to also give a shout out to Housekeeping and security! Thank you for helping in retrievinga misplaced item.Thanks again to the people working in this hotel it was a truly wonderful vacation!Amenities:beds - at this price category Hilton Beds are the best for me by-far...breakfast buffet: this is the only issue i had as it was very pricey...Gym: complete and fully functional theres enough space and equipment for all users | 2 | 0.700986 | 0.0032 | 15 | 61 | 22 |
I LIKED:* The staff are exceptionally nice and friendly* first time I see a hotel offering different kinds of pillows with memory foam pillow as one of the choices* the hotel was very quiet compared to other hotels I tried in Dubai* the internet is free of charge and doesn't require a membership* I loved how I was welcomed with Arabic Coffee and dates while checking-in and how I was given a complimentary box of chocolates while checking-out* the room was very clean and I liked how I saw the red sticker over the toilet hose with "Sanitized" note* first time a hotel contacts me before arrival to confirm my flight details and ask if I require transportation arrangements* first time also a hotel pays attention to my request of removing alcohol from the mini bar, usually I write down the request through the site I booked with and arrive to see the mini bar as is with alcohol still in the fridge* The hotel is very close to Dubai Mall (~7 minutes drive)* The price for the location and amazing service and room quality and size is unbelievable!I DIDN'T LIKE:* The iron provided with the iron board was a little cheap, doesn't have steam and was a little scared that it would ruin my shirts. | 1 | 0.51862 | 0.004745 | 4 | 2 | 4 |
My flight into DC was delayed so long due to weather that I did not arrive at the Mayflower until after 3 AM ET. The lobby is gorgeous and well-appointed, but there was loud music blaring even at that early hour and the front desk clerk, though friendly, did begin to ask me to join the loyalty program despite the fact that I was about to fall over.Like many other reviewers here, I had no hot water in my first room on the second floor. The room was also not particularly clean. As other reviewers have noted, the decor on the lower floors is very dated, the carpet soiled, and this despite the proliferation of cleaning carts throughout the day. There was a long black hair in my sink and the sink was also caked with beard trimmings around the rim. Not a great start.By last Friday morning, there was still no hot water to my room. I had a business meeting to attend, and was promised a technician would arrive, but no one came in time for me to shower before I had to leave for work. Several of my colleagues had similar problems with their rooms, either no hot water or scalding hot water and there were loud construction noises going on throughout the day.When I returned late in the afternoon, not only did I still not have hot water, but my room had not been serviced. The concierge was very accommodating and did promise to get me hot water before the day was out. Unfortunately, when I returned to the room, there was still no hot water, and I had to be moved to another room on the 4th floor.This room did have hot water, but again, was not particularly well cleaned. There was also no duvet or covers on the bed, just sheets and there was no extra blanket in the closet. I ended up using my coat as a blanket because I was too tired to wait for the front desk to send up some covers.Through all of this, I was never once offered any kind of perk by way of apology, not even the wireless password (even using the wired internet here is over $16/day). Toiletries were not replaced and the first room I had actually just reused toiletries from the last guest--so not particularly impressive or comfortable to say the least. | 0 | 0.006024 | 0.005958 | 5 | 2 | 4 |
my partner and I stayed here for 4 nights and fromCheck in to check out the staff were outstanding! They gave great recommendations and were always friendly and accommodating. The rooms were comfortable and had every thing you needed. The hotel was walking distance to downtown and to public transport. Would definitely stay here again. | 1 | 0.079409 | 0.009599 | 2 | 1 | 1 |
I've stayed at this St. Regis a number of times over the past five years, and frequently visited for cocktails and brunch. It was hands-down one my favourite hotels in the world.So, for our last-minute wedding in San Francisco just before New Years, it was a no-brainer to stay at the St. Regis.I let the staff know the reason for our stay in my reservation. When we checked in, they acknowledged our wedding the next day, and offered us some champagne -- a nice touch.Things headed downhill after that. In our room, I noted that our room had none of the automatic bedside controls that I'd always liked so much about this hotel. This sounds like a first-world problem, but, when you're paying ~$800/night for a room on New Years weekend, it's reasonable to expect it to meet high expectations.Also, the staff had a chilled bottle of champagne for us with a nice card as well as a plate of celebratory chocolates.Unfortunately, the chocolates were drizzled with the words "Happy birthday!" -- again this was our wedding, not our birthday.And the card on the champagne was addressed to "Mr. and Mrs." even though I'd made it clear in the reservation that the wedding was for me and my partner (two men). Again, felt like the staff was oblivious to the details -- and that's what really separates exceptional from just-okay hotels.That night, we ordered room service and I ordered the St. Regis's dessert item called "our interpretation of tiramisu". The most interesting part of their interpretation was that -- halfway through the dish -- I chomped down on something that wasn't food -- only to discover that they'd dropped one of those silica packets that are used to preserve things into my dessert! I definitely won't forget that interpretation of tiramisu!With the hotel scene continuously changing and upgrading in San Francisco, I'm probably done with the St. Regis after this stay. :( | 0 | 0.404162 | 0.016882 | 7 | 94 | 2 |
Experience was fantastic! Especially due to personal such as Riyaz. He goes above and beyond the call of customer service. Excellent and exceptional service! Highly recommended for anyone staying in Dubai for business or leisure. | 0 | 0.170318 | 0.004745 | 1 | 1 | 1 |
Not the best experience. Initially, upon check in the hotel staff (front desk) was rude, at best. We were early so we could not check into our room right away which was fine but we did check our reservation. Come to find out(so they say) we apparently booked a smoking room and that there were no non smoking rooms left that we had booked. SO, in order to get a non smoking room, we had to upgrade which "they can do for an extra $15 a night". I feel like it was a classic bait n switch. After this happened I read reviews on trip advisor and i(along with the couple we were with) are not the only ones this has happened to. After seeing like reviews, I went back to their website to see how easy or hard it would be to overlook the possibility of maybe I did book a smoking room. But, after going back, the webpage/form you fill out actually defaults to NON SMOKING. I KNOW I would not have went to the drop down menu and changed from non smoking to smoking hence feeling like a bait n switch.As for the rooms, they're not that bad, at least for the 1 I had to pay to upgrade to. Although, my wife and I did take 2 luke warm showers out of 3 because of no hot water. I did get 1 hot shower.The downtown Fremont area was awesome but needless to say, due to our experience at The D, I would never recommend a stay here to anyone | 2 | 0.416758 | 0.019309 | 4 | 1 | 1 |
It was a very pleseant stay. There is a lot of staff. They answer all the questions and are very helpfull. Hospitality+++The 7 restaurant are also very nice and all the other facilities are oke (the Gym, swimmingpool). | 0 | 0.56517 | 0.00081 | 11 | 28 | 58 |
Tomorrow I'll be checking out of the Klimpton after a long weekend in Miami with girlfriends. The hotel was just perfect for us. Beautiful boutique hotel, luxurious and very comfortable rooms, great location for beach, shops and strolling.But the best thing was the service and the little touches. Free coffee in the outdoor cafe in the mornings, free wine in the afternoons, great beauty products in the rooms. When we had a small issue the wonderful reception staff at the desk gave amazing service and compensated us generously. The hotel smells great, has wonderful chill-out music playing, the guests all looked very nice. The rooftop pool is GREAT. We could spend the whole day there, comfy loungers, great view, just fun and pampering. Highly recommended and would definitely stay here again! | 0 | 0.825849 | 0.001668 | 26 | 34 | 71 |
Our Room was part of a packaged tour and we arrived before it was ready. The hotel registration desk staff was very helpful and allowed us to take another one on the top floor, which was already prepared. This was a happy choice for us. The room was quiet and clean, with a patio that had a side view of the beach. We also enjoyed the patio at the end of the hallway, which had unobstructed beach views above the 10th floor.The Location is good. Right on the beach, right near Fort DeRussy and also near the Beach Walk shopping area. Near 'The Bus' Line as well. We were there for 6 nights and managed well without a car for the first few. So, there's the beach and shopping. Not to forget the shopping areas inside the hotel itself. Don't miss window shopping at Martin and MacArthur. A great place for Koa wood objects.The pool is smaller, but it is clean and there are lots of deckchairs, which do not need reservations. The Towel System works with your room keycard and guests are allowed two towels per person per day, picked up and returned at the pool deck kiosk. This is so that the room towels are not used in the pool area and so that pool towels are returned. If not, your credit card is billed.Dining: The hotel has several good restaurants~we tried the buffet breakfast at the Shorebird and enjoyed that and the great beach-side views.The property is also right across the street from some casual fare diners and the Beach Walk shops also have several restaurants. We ate once in the poolside café.On-site Parking is by valet only and is charged to your room by the day. We paid $35/day, but it was nice to have the rental car brought around each time. There is a rental car kiosk on the lowest level as well as a nice gym.We liked the fact that there were no accessed resort fees.A word on Security: Most hotels have open air lobbies and this no different. There are visible security guard presences all over and the elevators to the guest rooms operate only when one's key card is inserted. I did not feel unsafe even on the beach at night. | 2 | 0.084337 | 0.002672 | 545 | 748 | 951 |
I arrived on a Sunday morning just hours before a snow storm. I was able to check-in early and got an upgrade. The W insider Alejandra also greeted me upon check-in. She explained whatever I needed just let her know. My room was great. Nice size and a beautiful view of The. Navy Pier and Lake Michigan. I asked Alejandra for a place to eat and she gave me a list of options but highly recommended Aba. I went there for dinner and had a great meal (see review). When I left for dinner it had started to rain by the time I got back to the hotel it was snowing. I spent most of the night watching the storm's affect on Lake Michigan. Watching the water levels rise, watching the waves crash onto Lake Shore drive. It was quiet beautiful. I definitely recommend a lake view room. | 1 | 0.801205 | 0.001409 | 51 | 72 | 163 |
Having meeting for two days in this hotel, stay for three nights the service was excellent.Buffet breakfast has a lot of varieties to choose and was delicious.The Roof top bar also an additional plus to the hotel. | 0 | 0.692771 | 0.001103 | 1 | 5 | 4 |
I can only echo what everyone else has said. The rooms are good and comfortable if a little tired. We stayed with our daughters and had inter connecting rooms which was really helpful. The phone provided by the hotel is a great idea and certainly helped with finding our way around.The rooftop bar has beautiful views but personally I thought drinks were over priced and not that great in comparison with ones we had elsewhere.The pool was lovely and views from it were great - lovely place to chill out - particularly in the evening.Breakfast was pretty disappointing - quite a bit of variety but nothing that great. Best part for me was the egg station.I personally found the reception staff not that helpful or friendly. Concierge staff were all lovely and really helpful. One thing to be warned of is we asked for advice on travel to the grand palace. We were advised to take a taxi and boat trip. Not sure if it was the hotel or the taxi driver who took us to a boat company who were trying to sell trips at an extortionate amount and extremely aggressively. We did manage to negotiate down significantly but wouldn’t recommend the trip. | 0 | 0.724535 | 0.001797 | 22 | 24 | 56 |
I stayed at the Palms while in Vegas to celebrate one of my gfs birthday. I come to Vegas every year and I try to stay at different hotels every time. This was my first stay at the Palms and I actually loved it. We stayed in a two queen bedroom in their Ivory tower, so it's their recently renovated modern looking rooms and the room had a nice view of the strip. I liked that the hotel has a small food court, with some restaurants open 24 hours. It also has a movie theater, we didn't watch a movie tho. We ate at the Earl of sandwich when we came back from the club on the first night. We also ate at Nove Italiano the next day and the view from the restaurant was amazing. I have a separate review for that. I also liked that the hotel is not too far from the strip (about 5 minutes away). Overall, I would like to come back and stay at the Palms again on one of my next visits. | 1 | 0.236583 | 0.004924 | 28 | 32 | 27 |
On arrival at the hotel it is a really old building but looks amazing, friendly check in, our room was in the historical section and was amazing!!!!!! Well furnished, fantastic separate bathroom , walk in shower and separate dressing area. The hotel is well known in Frisco and in the best spot on union square. Lots of bars and restaurants in the area. This hotel is a good 4* hotel and has a pool, bar and its own restaurant which was lovely for breakfast. We have travelled a lot around USA and found this to be a great base. Don't take my word for it...VISIT it and enjoy. | 0 | 0.38828 | 0.005424 | 114 | 34 | 100 |
We own Hilton Timeshares and traded in through RCI for this location. Love the size of the room and the location of the hotel. You can walk everywhere and anything you need is nearby. Great dining places and a liquor store super close. Enjoyed a glass of wine in our room before heading out for dinner each night. Walked to the Lincoln Memorial (only 2.2 miles) Took the metro - an easy 15 minute walk away. Highly recommend. | 0 | 0.955093 | 0.002979 | 21 | 16 | 33 |
From the moment we pulled up to the front door we felt welcomed. The staff was amazing - remembered us, had long chats with us and our kids about where we traveled from and were friendly, professional and helpful. Our room was beautiful with views of the river and immaculate in every way. Karmen in the business lounge was fantastic - took care of our every need,helpful and attentive. Gym, bar and lobby all beautiful and well equipped. Being hotel employees ourselves, we notice everything, but can't wait to come back to this property. | 0 | 0.104053 | 0.004745 | 1 | 1 | 1 |
We had a great stay until the breakfast they offered in lieu of points didn't happen because of "a kitchen malfunction" and the item we left (and called about 4 different times) never materialized, nor did we receive a call back. Unbelievably poor customer service. Stay elsewhere. There are many other options in the city. This is not one of them. | 0 | 0.282585 | 0.00197 | 3 | 6 | 7 |
Hyatt Centric is well located right in the heart of Waikiki, close to shops, trolley routes and restaurants. The staff at Hyatt Centric are extremely courteous and friendly. The too are very spacious and clean.with excellent views. We had an enjoyable stay there recently. | 0 | 0.668127 | 0.002317 | 1 | 2 | 2 |
We booked 2 rooms for summer vacation. And made request to be on the same floor in advanced, and yes, the email with Okura is with quick response. And could be arranged.Must try the Japanese style breakfast. I'm so in love with it. For buffet style breakfast, it's of good quality. | 2 | 0.522453 | 0.004259 | 9 | 7 | 10 |
I stayed at this hotel for the Hokule'a homecoming. Sadly other hotels were booked, but when I spoke with Renee, she was amazing! She helped me get a room, gave excellent advice and specific details on parking, how to get to the venue, etc. I needed a hotel walking distance since I knew parking was doing to be hard and I was performing with Tahiti Mana. I had a bit of trouble finding where to bring my car in, but once that was settled, everything went perfect! Great view walking to my room, warmly greeted by Renee and the staff was so nice! In the morning I met Puka and OMG was Puka a huge help as well! As a performer with fresh pieces, Puka helped with anything we needed. Great service on front desk, Valet, and Housekeeping! Appreciate you guys so much for helping me out!A few tips to know:-Need to reach front desk, you must call out (as in like you're calling the hotel from your phone..they are reached by their phone number and no connection on their hotel phone)-ABC store for food, etc is literally just down the street to walk to which is great! and of course Ala Moana mall is a traffic light stop away so even better for shopping-have ALOHA spirit :) I say this to a lot of people because positive vibes will mirror itself.. | 0 | 0.501643 | 0.002317 | 1 | 2 | 2 |
Stayed in a double room with private bath. Having read reviews prior to making reservations, I knew what to expect, so there were no surprises. The room was small with no storage space, not ideal for 2 people, and it was hot and stuffy. I slept with the fan on every night which made it more comfortable. Noise was not as bad as I expected. My room was next to the communal bathroom which worried me but I rarely heard people using the bathroom. The hotel location was excellent. I would stay here again--if sleep or comfort wasn't a priority. The price was very affordable compared to other hotels in the area. I wish the hotel didn't advertise free breakfast. It's really a light snack consisting of mini muffins which were dry, and coffee and tea. Coffee was really good. | 0 | 0.286418 | 0.002538 | 6 | 5 | 11 |
We loved the hotel, it's location, the facilities and the staff. We will definitely be back. The restaurant and bar was wonderful and the room with the fireplace and the bathtub and view it was amazing. | 0 | 0.63253 | 0.001508 | 1 | 3 | 3 |
I was invited for a 3 night stay and to learn about their Timeshare. I'm very pleased with the property and the staff. Everyone was friendly, polite and helpful. My one bedroom Condo was excellent. I loved the gas fireplace and enjoyed it every morning.The Timeshare presentation was informative and enjoyable. I decided to buy and I'm glad I did. June was my Representative and she was awesome. Honest and straightforward and not pushy or hard sell at all.The food in the restaurant was good and so was the service. Overall, I really enjoyed my stay. If there was a drawback, it was the insulation of the rooms. Even though they have been updated, the noise still traveled and it was easy to hear noise from the outside and the folks above me. They don't have an elevator for their 3 story property which may be a problem for some folks. The do have a great property shuttle that takes you to your room and comes to get you as needed. | 0 | 0.362541 | 0.001696 | 16 | 499 | 43 |
Dataset Card for Review Helpfulness Prediction (RHP) Dataset
Dataset Summary
The success of e-commerce services is largely dependent on helpful reviews that aid customers in making informed purchasing decisions. However, some reviews may be spammy or biased, making it challenging to identify which ones are helpful. Current methods for identifying helpful reviews only focus on the review text, ignoring the importance of who posted the review and when it was posted. Additionally, helpfulness votes may be scarce for less popular products or recently submitted reviews. To address these challenges, the we introduce a dataset and task for review helpfulness prediction, incorporating the reviewers' attributes and review date, and build the dataset by scraping reviews from TripAdvisor.
Languages
English
Loading the Dataset
from datasets import load_dataset
# Load the dataset
dataset = load_dataset("tafseer-nayeem/review_helpfulness_prediction")
# Divide the dataset into train, test, and validation sets
train_dataset = dataset["train"]
test_dataset = dataset["test"]
validation_dataset = dataset["validation"]
print(f'Number of training samples: {len(train_dataset)}')
print(f'Number of testing samples: {len(test_dataset)}')
print(f'Number of validation samples: {len(validation_dataset)}')
If the above code doesn't work due to changes in the Hugging Face datasets library, download the train.json
, test.json
, and validation.json
from the data directory and use the following alternative code:
import json
def load_json(filename):
with open(filename, 'r') as f:
data = json.load(f)
return data
# Load the data
train_data = load_json('train.json')
test_data = load_json('test.json')
validation_data = load_json('validation.json')
Dataset Structure
Data Instances
One example from the test
split of the dataset is given below in JSON format.
{
"user_review_posted": 28,
"user_total_helpful_votes": 78,
"expertise": 0.013414038240254,
"user_cities_visited": 89,
"review_days": 0.39430449069003204,
"helpful_class": 4,
"review_text": "Had to see for myself. Over priced, bloviated, cheap. I am highly sensitive to mold, and it permeated the hotel. Sheets were damp, pipes blew hot air even when turned off. Considering all the hype, that's what this place is, all hype for too much money."
}
Data Fields
user_review_posted
: An integer representing the number of reviews posted by the reviewer.user_total_helpful_votes
: An integer representing the cumulative helpful votes received by the reviewer.expertise
: A normalized floating point number representing the mean number of helpful votes received per review.user_cities_visited
: An integer representing the number of cities visited by the reviewer.review_days
: A normalized floating point number representing the relative age of a review in days.helpful_class
: An integer representing the degree of helpfulness of a review.review_text
: A string representing the review text.
Data Splits
The following Table presents the summary of our dataset with train, validation, and test splits.
Train | Valid | Test | |
---|---|---|---|
Total #Samples | 145,381 | 8,080 | 8,080 |
Avg. #Sentences | 7.82 | 7.8 | 7.81 |
Avg. #Words | 152.37 | 152.25 | 148.9 |
Dataset Creation
We build our dataset by scraping reviews from TripAdvisor. Out of 225,664 reviews retrieved, close to one third have no helpful votes. We filter such reviews, and this reduces the number of reviews to 161,541. We leverage a logarithmic scale to categorize the reviews based on the number of votes received. Specifically, we map the number of votes into five intervals (i.e., [1,2), [2, 4), [4, 8), [8, 16), [16, infinity)), each corresponding to a helpfulness score of {1, 2, 3, 4, 5}, where the higher the score, the more helpful the review. More details can be found in our EACL 2023 paper.
Discussion of Ethics
In our data scraping process, we took into account ethical considerations. We obtained data at an appropriate pace, avoiding any potential DDoS attacks.
Known Limitations
Limitation of our dataset is that we only worked with reviews written in English. As a result, we filter out the reviews written in other languages and notice code-switched reviews when the reviewers alternate between two or more languages in a single review.
Additional Information
Licensing Information
Contents of this repository are restricted to only non-commercial research purposes under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0). Copyright of the dataset contents belongs to the original copyright holders.
Citation Information
If you use any of the resources or it's relevant to your work, please cite the paper.
@inproceedings{nayeem-rafiei-2023-role,
title = "On the Role of Reviewer Expertise in Temporal Review Helpfulness Prediction",
author = "Nayeem, Mir Tafseer and
Rafiei, Davood",
booktitle = "Findings of the Association for Computational Linguistics: EACL 2023",
month = may,
year = "2023",
address = "Dubrovnik, Croatia",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2023.findings-eacl.125",
pages = "1684--1692",
abstract = "Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and may contain spam, excessive appraisal, or unexpected biases. With the large volume of reviews and their uneven quality, the problem of detecting helpful reviews has drawn much attention lately. Existing methods for identifying helpful reviews primarily focus on review text and ignore the two key factors of (1) who post the reviews and (2) when the reviews are posted. Moreover, the helpfulness votes suffer from scarcity for less popular products and recently submitted (a.k.a., cold-start) reviews. To address these challenges, we introduce a dataset and develop a model that integrates the reviewer{'}s expertise, derived from the past review history of the reviewers, and the temporal dynamics of the reviews to automatically assess review helpfulness. We conduct experiments on our dataset to demonstrate the effectiveness of incorporating these factors and report improved results compared to several well-established baselines.",
}
Contributors
- Mir Tafseer Nayeem (mnayeem@ualberta.ca)
- Davood Rafiei (drafiei@ualberta.ca)
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