Datasets:

tafseer-nayeem

/

review_helpfulness_prediction

like 3

We visited Washington DC for a baseball game and sightseeing. The hotel was conveniently located to many of the museums and was a short distance from the Metro station. Room was clean and comfortable, but the air conditioning was VERY loud. Worked great at cooling and was pretty effective as white noise to block out sounds from outside. Staff at checkout and check-in were pleasant. Staff in the restaurant and lounge not as pleasant and service was slow. Food was good and prices were what we expected for a hotel.

I want to write only good things about my stay as the rooms were tidy, most of the staff I met were excellent, the bar was good, the air con worked well, the shower was good, the hot water plentiful etc etc.Two things knocked off the stars.1) I arrived on the Friday and was told a package I was expecting had arrived. It would be sent up to my room. This didn't happen. On Sunday I checked to see where it was but the mail room couldn't be contacted, no one answering the phone when they should have, I'm told it would be left in my room. On Tuesday morning I chase it up again, I'm told it would never be left in my room, eventually the mail room is raised and it turns out it is with the bell hop. Where I expect it has been all the time.2) The toilet flooded. These things happen, I get it, and I am offered a move to a better room and a voucher for coffee and pastry. It took harranging for them to eventually offer a buffet breakfast. Which the restaurant wasn't advised of.I wouldn't pay for the buffet ($25 for the standard lukewarm sausages and greasy sausage pucks). The Coffee Bean place does good coffee though. That walk up the hill from station is harder than it looks when you are dragging luggage.It is unfortunate because the staff, particularly Clifton on check-in, were generally very good. There just to be operational problems - a lost package and too tight rules about when to comp it seems - which mean I wouldn't stay there again.

First time staying @ Berkeley Hotel PratunamNice room and lucky we are staying @ Luxury Suite Family (Triple) located @ Main Tower.The Hotel rooms are spacious and clean.This hotel is located near (walkable) to the shopping centres like:Hotel Location is just beside palladium mall, lots of little food stalls and convenience store downstairs and opposite the hotel.5 mins walk to Platinium Mall,10 mins walk to centralworld,15mins walk toSiam Square,The hotel was divided into 2 towers, north & main tower. Do take note that the lobby is located at main tower, if you are staying at the north tower. you have to take lift to 11 floor and walk to the next tower and take another lift again to room level.Great place to stay. We were happy with our 5days and 4night stay.

This is a cool hotel in a fantastic location. If you’re in town as a tourist and looking to stay within walking distance of lots of attractions (e.g. Sears Tower, river boat tours, Millennium Park, ICA, Magnificent Mile, Riverwalk, theatres, bars, restaurants, parks etc.), this is a very convenient hotel. There is also a subway stop within two blocks, so it’s easy to get where you’re going. The front desk staff was always very friendly, helpful, and accommodating. Also noteworthy was the art deco décor theme throughout the hotel – it classed up the place and gave it a distinct style. NOT appreciated though, was the insanely tiny bathroom we had. Upon entering the bathroom, the toilet was immediately in front of you. To make the design worse, the sink basin took up the majority of counter space, leaving very little room to squeeze your cosmetic or overnight bag. The small space also left little room to stand at the sink and get ready in front of a mirror (you had only so much space in front of the mirror since the toilet was in the way).The bathrooms are just poorly designed in general. It’s possible that because the hotel and building are older, the bathroom layout was limited. However, the idea to put a huge basin sink on an already tiny counter was not thought out. Otherwise, everything was very well maintained and clean. The rooms were also in great shape and very comfortable (the beds are super soft and comfy!). If you are part of the Kimpton Membership Loyalty Program, be careful about what you are charged for when hitting up the minibar – most members are given a small credit and shouldn’t be charged for the first $10 worth of items they take (…or so I believe). I still have yet to get the hotel to remove a false charge that was added to my bill.

I absolutely had the best time ever while I was here. The resort is amazing and the landscape can't be beat. The food is awesome staff is awesome and I am so ready to go back. Highly recommend this to anyone looking for a romantic getaway and maybe I'll see you there.

We stayed here prior to leaving for a cruise. It was ok. The breakfast was really good and the people were very helpful and friendly. The rooms were average, but clean enough. It felt over priced, but we were down town Seattle, so I guess it is expected. There are several decent restaurants withing walking distance and a grocery store about half a block away.

My wife and I love this hotel. It’s not because they have room service or the greatest restaurants on site, or that they are right on the strip because they don’t. It’s because of it’s beautiful design and landscaping that makes you feel you are in Tahiti. It’s because of the spacious rooms complete with kitchens and decks. We have stayed here many times and love that the Bora Bora suite is so quiet we don’t hear are neighbors or hall noise. Even when the hotel is at full occupancy there is always room at the amazing pool or lazy river pool complete with water falls. And they don’t charge extra for the rafts. If we want to go see a show we just hop on their shuttle. If we want groceries we hop on their shuttle. We love to sit on our deck and enjoy a glass of wine at sunset. We can not recommend it enough. Did I mention it is non smoking so we don’t have to walk through a smoky casino to get to our room. That said it is a family resort, so if you want to be with a lot of scantily clad 20-30 year old singles this is not the place. They do have a gym which is important to us and a adult only 24 hour spa. We would rate it 5 star but it does not have room service or 5 star restaurants or service so it gets 4.

Give it some time for the growing pains to be over if you are a Globalist and make sure you check your bill for erroneous charges.Service in the restaurant is horrible and multiple charges made to bill that should not have been included with no notice and no update of folio after stay.

It's OK, but please be prepared for silly ineptitude in the Blue Duck. Management has no clue how to run restaurant staff. You can sit at a table and fall asleep waiting for someone to know what to do with you.

I commend Mr Rabbia and Mr Maripan for our room and overall hospitality I commend Ms Nitisha and Mr Libby for always remembering our family ‘ breakfast ordersRoda Amwaj is best location and best value at JBR

Great experience fabulous hoteĺ very pleasant staff helpful and knowledgeable we had a great room and the breakfast was the best we have ever experienced. Evenprovided small cake and candles for my birthday without being asked.

My wife and I stayed at this Hilton three nights. The desk staff was friendly, and we slept very well. The concierge was very helpful and provided points for a walking tour from the hotel on our first day, and on the second day, he provided instructions on how to use the bus service to get to the Golden Gate Bridge. Commendable service by the concierge.This hotel is centrally located and within walking distance of the Coit Tower, Fisherman’s Warf, Pier 39, Crookedest Street, the Hyde Cable Car Line, Westfield SF Centre, Union Square, Chinatown Gate, and Chinatown. If you are coming to San Francisco to see the sights, you must stay here.The large fitness facility is fully equipped with two stationary bikes, three ellipticals, five treadmills, weight benches, free weights, a weight machine, and pads with room for floor exercises and stretching.Part of the hotel’s ambiance is being able to hear the Chinese music from the street in the room (all was quiet however by 9:30 pm). Obviously, the hotel rooms lack good sound installation. On the first night we heard business deals going on one side, “slap and tickle” on the other side, and walking and moving furniture above. On the third night a couple of Chinese or Japanese guys checked in next door and were loud and tried to come through the adjoining door into our room. I called the front desk, security paid them a visit, no other trouble.We got an excellent rate booking through Hilton Honors, but be aware of the parking charges. $62 per night self-parking and $68 per night valet. Parking all over town is expensive. I left the car in the parking garage the whole time we were in San Francisco. Parking at Fisherman’s Wharf was above $10 per hour. Bus tickets are $2.50 with transfers good for three hours.

How can you go wrong when you rent out the Penthouse? I rented this out for my wife and I as a special treat. The room was huge and fantastic. It was bigger than most peoples primary homes I think!! Two separate bathrooms with views to kill for. The bed was so cozy and the walk in shower was just awesome. The views from that shower were something to behold. There were four separate balconies with exceptional views from each one. definitely a memory that will stay a lifetime.

My mum and I stayed at this hotel recently during the strike.The hotel was nice and staff very helpful. As the strikers where Picketing outside the hotel, you could not really sit by the pool and relax.Our room where not cleaned unless we asked for it to be done. One of the days we had a pile of towels on the floor and our rubbish bin was so full you could not fit another thing in it.I would probably not stay here again as I feel the people who work there (the strikers) ruined my holiday so I wouldn’t want my money going to their wages. I’m all for peoples rights but felt they purposely would bang harder if they saw you come out of the hotel.We left 4 days early to go home because of the strike,

I called up few hotels in waikiki to reserve a room and only Modern Honolulu greeted me with Warm 'Aloha', rest of them sounded like some motels at remote place in Virginia. I was suppose to come way too early hence requested them for early check -in, which they gladly accepted and tried their best to give me the room as early as possible. The room which had both city and partial ocean view was amazing. Their room service is top class and they really welcome their guest with open heart and smile. Unfortunately i could not hang out much within the establishment but it looked like people were having a great time at pools. Don't look any further if your budget is around $400 per day and want to stay little closer to hustle and bustle of waikiki.

We stayed at the mayflower for four nights three weeks ago during our Spring Break. While we were there our room was never fully cleaned. Trash was never taken out and we had to call to get shampoo twice.On the third day of our stay one my nice dress shirts was missing. It was placed in the drawers in the master bedroom where I had seen it the day before. I reported it missing first thing that morning giving full details and a number to contact me. As most people I only took the number of outfits for the days we would be staying. After having to rewear the shirt from a previous day I stopped by the front desk when we returned that afternoon. They informed me this was the first they had heard and for me to check with housekeeping. They told me to call house keeping and then house keeping told me to call security. After the hour long run around I had an officer come to the room to take a report to ask “you are only missing a shirt?” When he left he told me at that time it would be left up to Marriott to contact me. No one has ever called! Stealing items in someone’s room should be a big deal to them and it was not. I would warn you to stay at this hotel because if something goes missing they will not do anything about it.

Its the second time I'm staying at this hotel and god, I love it.The location is just great for business people as well as for tourists. Everything is in walking distance and there are some great bars and restaurants around.Not to mention the hotel itself has an outstanding bar.Service is very high standard as in most Kimptons( I'm an inner circle member so is can compare) but i would rate the service here higher than average.The rooms are spacious and clean.Overall i would recommend this hotel for sure.

First visited the RH back in '93 I think it was, and it was only for a night. Young and slightly silly, all i did was get trashed with my gf...we were far too young to enjoy the history, class and splendour that is the RH. Of course, its a modern hotel with all the modern facilities...but it feels so 'old world' once you get out of your room and into the grounds. Some might say the facilities (e.g.: pool) are a little small, but that is all part of the charm. Its not cheap why any means, but for me it was well worth the additional expense. I would definitely stay there again, if I have the budget to do so. VERY CENTRALLY located to all the shops and restaurants, and you are able to share resort pools with the hotels either side, which is good variety for the kids to have at their disposal. In-room food was good, though the same as outdoor/pool menus. Loved this place!!!

We really enjoyed our stay at Sister City and plan to stay here every time we return to the Big Apple. This is a sophisticated, upper- class, no-frills sort of hotel, however bizarre that combination may sound.The minimalist design of the rooms really got to us, the utilities available on a ‚borrow and return when you’re finished’ basis was really in tune with the eco-friendly and generally visitor-friendly feel of the place.The personnel, almost invisible, were always present when we needed their assistance.The Last Light roof-top bar is definately one of the best places to see the July 4th fireworks and we can say this solemnly since we had thte on-hand opportunity to celebrate the 243th anniversary at Last Lite.The wi-fi speed was really good as well.We feel that staying at Sister City was a real treat.

I must be sincere......I can´t imagine how a hotel can be better than this. Starting with this phrase you understand already that this is a serious hotel. It has a luxury mall connected, it´s in the business center of Bangkok, very tall building, amazing skylight and city views, best attendance possible, polite and lovely staff, good conferences rooms, high quality at the several restaurants, good breakfast, full of fruits and healthy choices opportunities. The rooms are big, comfortable with a very beautiful landscape window and extraordinary bathroom. What I did like more was the gym....professional one with an area dedicated to functional training and TRX. I just love it. Could keep up with my training routine as if I was at home. Hard to improve from there.

I knew what I was getting myself into when I checked the reviews and looked at the pics! Amazing hotel! I will not ever stay anywhere else in Chicago again! Beautiful and the staff is wonderful! Rooms were incredible and my view was phenomenal! The bar downstairs is GREAT at night! Just an excellent experience overall!

We are locals (on the Maryland side of the DC metro) and decided to treat my wife to a staycation in the District for her birthday. The Willard is one of the top Intercontinental Hotels to go in the world, so we had to check it out. It was a great experience:1) The architecture of the hotel is as promised--beautiful lines and structure, clearly showing off the history. There is a little museum that is great to browse through and read about all of the presidents who have been through the Willard's doors, as well as the other political stories (the word "lobbyist" actually was created because of a former president who would hide out in the lobby of the Willard). There lobby ceiling is also beautiful with seals from most of the states--and a fun game to try to find certain seals.2) The only negative was that some of the staff didn't seem to engage with guests. For example, were in the museum area and some guests were locked outside of that entrance. They initially banged on the door but one of the staff members just stood there with his back turned and ignored them. They kept banging and he finally turned around and opened the door. Several other occasions we noticed the staff walked right by us or other patrons in hallways and wouldn't say hello or offer any acknowledgment. This wasn't a big deal, but does separate it from some other 5 star hotels where all staff are welcoming and check to see if someone is lost, or needs help.Note that there were also very friendly front desk staff, and the front desk manager was great via email (thank you Nathalia for the wonderful surprise when we arrived and the great room choice!), as well as some nice housekeeping staff, so this was not universal.3) We had a nice room overlooking Pennsylvania avenue. It had a great view of the Washington Monument and the White House lawn.4) The Willard is very convenient to plenty of restaurants in the area as well as museums.5) The rooms were wonderfully designed, spacious, and clean. And, the towels were some of the softest that I have encountered at any hotel.Overall, it was a great stay and I highly recommend it if you are visiting DC.

For a good value centrally located hotel, this property ticks all the boxes. We enjoyed a room on the newly refurbished floors (an upgrade due to my Platinum status) but the Executive Lounge is closed on the weekends, which was very frustrating.

I loved everything about this hotel!!! I am a huge fan of Starwood hotels and the location of this W in Chicago was excellent. Me and my best friend came for a girls getaway for 5 days and enjoyed everything from the hotel to the shopping !We ate a YOLK everyday ( that place is freaking delicious!! ) , magnificent mile was in walking distance as well as the Navy Pier.

The Vive Hotel is an amazing place to stay while you're in Waikiki. Me and husband stayed there for a week on our honeymoon and we couldn't have asked for better. The we had an ocean front room that even though it was a little small it was perfect for a couple. The room was very clean with house keeping coming everyday. The location was amazing because everything was in walking distance. The service was great! KC the concierge was amazing! If we had any questions about any tours or things to do they were answered for us and we were not disappointed! The breakfast was basic but very tasty with fresh fruits and different pastrys. If you need anything for the beach they will give you towels, boogy boards, chairs you name it. So if we were to go back we would definitely stay there again.

I want to move in permanently!! The rooms, service, hotel facilities and location are perfect for me, thats why I keeping coming back!! I can surf off Waikiki in the morning and lounge by the pool during the day before I roll into the Spa for some self indulgent treatments ( maybe a bit of shopping ;oP ) everything is just so easy and relaxing and I think the only place I have stayed where the service is consistent and nothing is ever a problem - cant wait to return again in December!!

Let me take all the good comments first: location is perfect, the room (superior in the tower wing) was spacious and very clean, reception staff efficient and friendly. Absolutely good value. What the hotel lacks is the undefinable "it" to bring it from good to excellent. Call it the charm and sophistication that so many hotels in Bangkok have.As said, the room was good and the only fault was a somewhat erratic wifi (it kicks you out every hour) and a rather small TV screen. Breakfast was good (again, not excellent) and the breakfast room overcrowded. I had to share table with 2 other guests (nice ones, though).All in all, I´ll probably use it again when I'm here on business but when my lady joins for a Bangkok Weekend, we´ll choose somewhere more charming, even if it costs a bit more. If charm is not important, this is a great option.

If you are planning an event here-be sure if you need the shuttle that you pre-arrange with the Sales Office. We asked the Saturday night manager to make a trip one mile away to our son's wedding reception site and were told it was not possible. We learned from some of our guests that the shuttle was still in the parking garage 30 minutes later. 50 -60 wedding guests were staying there and the manager was not helpful at all.It was not a game weekend-

We stayed at the Omni San Francisco Hotel for three nights last weekend and the hotel was wonderful! The hotel is in a great location in the financial district. It is about a 10 minute walk to the Ferry Building and China town is close by too. We had a king room and the room was plenty spacious and very clean. The service at the hotel was wonderful. Everyone at the hotel we talked to was extremely friendly and helpful. The housekeeper Lisa even left us a nice note each day! I would definitely stay at this hotel again and would highly recommend it.

We had a great stay here with our young family. Such a great quirky hotel. Our room initially was quite small as we were travelling with a baby but we managed to get moved to a bigger room at no extra cost. The staff were great with the baby and really friendly in general. Particular thanks to bar staff Jedd for lots of tips and Mohammed (sorry for spelling) who was so friendly and we watched the boxing with! Also mention to all on the concierge especially William. You must try the pineapple cider and melon beer here. Fantastic! Can't wait to come back.

I love Kimpton hotels, and have stayed at a variety. This is by far the most disappointing. Here's why:1. No vibe at all- a dead lobby- just no energy2. Very small rooms3. Really? Out of blankets?4. A/C that cannot be set less than 66 degrees FSome of this is minor, but I guess I just expect excitement from Kimpton. The room was very ordinary. Holiday Inn is ordinary. I'm staying at a Kimpton property next week in Seattle- the Paladian. Its double the price of Palomar. I hope I get what I pay for. I didn't at Palomar. Try the Helix or Rouge in DC. Oh, finally- NOBODY at anypoint, including checkout- asked how my stay was. I wish they had.

unique and distinctive property. the staff was accommodating and always had a smile on their face. rooms were immaculate. the rooftop was a pleasant surprise.we will return for sure!! location was terrific!

I would not call this hotel elegant, but if you are looking for value for $ this is a good choice. Our experience was it had clean rooms, friendly and helpful staff, and the kitchens in the suites are a great money saver - don't need to eat out as much. There is a CVS just outside the F street lobby which has limited staples, and a Whole Foods within walking distance! Our suite on 8th Floor even had a view of the top of the Washington Memorial from kitchen window! Check out at noon, but they will keep your luggage in a secured room if you need more time in D.C. They offer garage parking at $40/night, car can be picked up as late as 2pm day of checkout with no extra charge.Walking to White House doable, walking to Mall more of a challenge.We would definitely return to this establishment next time we visit D.C.

I recently stayed at Vive Hotel as part of a couples getaway with some of my friends. The stay was very pleasant. The rooms are kind of small and not that new, but it's decent for island sizes. The description says ocean view but it's basically a side view of the ocean between hotels. The hotel staff were very helpful and welcoming. the last day especially they held our luggage and gave us access since we had a late flight. We had use of towels and umbrella the entire time since we were there. There is a $12 fee which is supposed to cover these things. The location is pretty good, very close to Waikiki beach which i would not recommend spending your time since its very touristici and with a lot of homeless people. Kuhio street is pretty busy with lots of shops and restaurants to choose from. Honestly for the prices you pay in Hawaii this is a decent hotel that does not break the bank. I would recommend if you are not high maintenance and are truly just looking for a place to sleep, shower, sleep comfortably and close to all things in Waikiki.

My husband and I spent a couple of nights in the historic wing and were so pleased we did so. It really felt like an oasis in busy Waikiki. The room was a king with high ceilings, small bathroom which you would expect from an historic hotel. It was comfortable and nicely appointed. We particularly appreciated the tea kettle and tea selection which is so rare in an American hotel. Usually, we are drinking terrible coffee-tinged tea from a coffee maker. We highly recommend the bakery - all the items were incredibly fresh and delicious. A warm croissant for breakfast! We loved wandering the beautiful building and gardens, seeing the historical information in the basement. Very pleased as well with the staff, including the pre-arrival email contact, the check in, the room cleaner and Mai Tai bar staff. The hotel shops were charming. Only negatives - a crying child in the nighttime next door (connecting door made did not disguise noise) and daytime construction noise at the Sheraton next door. You could not escape it. Neither of these issues are the fault of the hotel, but it did seem wise to pass along the info in case you don't like the thin walls of older hotels.

Terrific hotel. Probably the best customer service and best modern and renovated rooms I have seen in a long while.The lobby was over crowded with lots of noise and there is no free breakfast even for elite members . Also, the area two blocks away from the hotel is not the safest.But it still gets a 5 stars for renovated rooms and awesome customer service

The room and hallways were so dank and covered with smelly spray. Musty flowery smokey yuck. The bathroom had been redone and that was the room's only saving grace. Edging on carpet was non-existent...big build up of dust. Thank god the window opened. Outdated old curtains. I left one night early. Couldn't take it. Casino is way too smokey. I wouldn't stay again...not even for free. You might be ok for one night, maybe two.

Though it was a short stay but really impressed with hospitality and services at Hotel two seasons, Dubai. Special thanks for Md. Uzzal for awesome, quick and always helping attitude.Regards,Saurabh

I recently stayed at the St. Regis for a much anticipated girl's weekend with my sister.With busy lives and children, we rarely have the opportunity, so we decided to splurge.It was simply a lovely weekend, with everything we expected from the St. Regis. The rooms were beautifully decorated, and very bright. I loved the huge windows with electronic shades, allowing the guest to control the light - or lack of. The concierge desk was very helpful in guiding us to all the attractions we wished to see, or to direct us to a wonderful soup restaurant down the block for a hearty early dinner upon arrival. We found the rooms clean and neat, the beds super comfortable, the hotel very quiet, which all added up to the best night's sleep I have had in year. I guess the only downside was that our view was a brick wall from an adjacent building, but other than that.... absolute perfection!!! We will come again!

We stayed at the Talbott Hotel just one night, over Labor Day weekend an the stay was entirely too short. We booked a deluxe king room, but upon check-in, we were upgraded to a one bedroom suite. The rate for a regular room was reasonable for Chicago, we thought, but to get a suite . . . The suite was the nicest one we have ever stayed in. The decor is traditional/elegant-not modern. It was beyond spacious-with a large foyer; a large living room with a sitting area, a desk, a wet bar, and a large flat-screen TV with Apple TV. The Apple TV was slow and difficult to use, but we weren't there to watch TV. The living room faced the street, while the bedroom is located toward the back of the hotel; so, the bedroom is quiet at night, but there is no view from the bedroom window. This did not bother us because we were more interested in getting a good night's sleep. The large flat-screen TV in the bedroom did not have Apple TV and worked just fine. The bathroom was huge, with two sinks and a vanity, a separate shower and separate soaking tub and a separate water closet. The location was central for what we wanted to do in our short visit. Everyone at the hotel was incredibly nice and helpful from the doorman, to the bellman, to the front desk staff, to the concierge. Highly recommend!

If you are going to stay in Seattle, this would be our recommendation! This downtown Marriott is excellent. Located right on the waterfront, it is just an 8 minute walk to Pike Place Market (using the public outside elevator just outside the Marriott). I travel each week for work and stay mostly at Marriotts but this is definitely a top 5.This was a family weekend for us (doing spring break college tours) and wanted a great location to explore the city. The check-in was quick and smooth, with very nice staff, and our room had a small balcony that overlooked a courtyard, and views of the waterfront. This hotel's perfectly central location is great for a weekend in Seattle exploring the waterfront, taking a boat tour, the market, the space needle etc. All are within easy walking distance.The room was big and clean with very comfortable beds. If you are Marriott Gold or Platinum, you can get the continental breakfast for free when the lounge is closed. And can upgrade to full hot breakfast for under $10, which we did and it was excellent. the servers in the breakfast area were excellent -- way to go Marriott manager!Outside, we were surprised at the amount of construction on the waterfront – lots of sea wall repairs, but they have clear walking paths and there is no impact on your hotel stay. Like most high-end places, our only criticism was the expensive valet parking charges of $46 per day – ouch – they get you! Since there is no real street parking – it is the price for waterfront views, I guess…We would also recommend the harbor boat tour -- very enjoyable

Hotel is small sized but located within walking distance to BTS Nana. Probably take about 5 mins to walk. Free parking is provided at nearby Grand President Hotel 5th floor.Wifi speed is slow. Sound proofing of room is not that great as i could constantly hear noises from the corridor.Watch your step if you are going down the stairs. When going down, the last flight of stairs is much higher than the rest and might cause you to lose footing if you never pay attention.During my 3 nights stay, the fire alarm went off twice in 2 different days. The staff standard reply would be saying some other customer smoked.During the 2nd alarm, we found it to be untrue. I saw smoke in the dining area at the ground floor. It seems like they did some mosquito fogging and triggered the alarm. God know why they did it at 12am at night though. Nonetheless, when people call the front desk and ask about the fire alarm, they just said that someone smoked.

Booked a basic room with two double beds. Very clean and spacious. Some extremely nice and helpful staff. However, one of the Managers Carl didn't fall into this bracket.At certain times a key card is needed to use the lift. I forgot my card one evening so went to reception to sort access to my room. Carl asked for I.D. I didn't have any. He nearly jumped out of his seat at me and his response was something along the lines of "I can't frikin believe you forgot your bloody card!" I was completely taken aback and asked if he thought that was an appropriate way to talk to a paying guest of the hotel?" No response! His manner was deplorable!I spoke to another Manager the next day upon check out. In fairness he was very apologetic and said he would investigate. In short, nice hotel but give Carl a wide berth! Maybe he was just having a bad day!

Yet another great stay at the Chancellor. There's little more I can say about this splendid hotel that I haven't said in past reviews. There's no comparatively priced hotel on the square as convenient or as well appointed and maintained and as comfortable as the Chancellor. The rooms are larger than one would expect from a 'boutique' hotel, the bathrooms and closets roomy. Service is universally friendly and efficient. Walking distance to galleries, theatres, great restaurants, and shopping down on Market. Perfect. A longtime fitness freak, a big plus for me is free access to a terrific gym a block away on Mason. There's nowhere else in San Fran I'd prefer to stay.

We exchanged our points from our Australian time-share and got a bargain!Right in the middle of the strip, but no casino and set back a hundred yards, which removed the crowds and traffic noise.Congratulations to the operators, this the best time share we have used in the last 10 years.Our room was immaculate - nicely fitted out, like new in condition and spotlessly clean. The bed was soft, the large shower had copious hot water and all equipment worked perfectly. The rooms were also very generous in size. A well equipped kitchen.Normally we receive half weekly linen replacement etc, but in Polo, towels were replaced and trash removed daily (and cheerfully). Of course we were put through the pain of a time-share sell session but we expected this. The "gift" for attendance was one of the highlights of the week - a quality dinner and show package.Nothing was too much trouble for the staff and good free wifi.We recommend Polo as a hotel or a time share - ideal also for families or those who want to avoid the astronomical cost of food and drinks.

Just left from a 4 night stay...overall it was a pretty good stay. Check in was easy, you will be charged resort fees per day. Which the person checking me in conveniently forgot to mention. So make sure you have an additional $50 for each night you're staying.We had the larger 1 bedroom villa, it was more than enough space for 2 people without us being on top of each other. With a nice view of the strip. The bed was comfy and the shower was huge (the water could've been a little warmer). The kitchen was well equipped although we didn't cook. However, the cabinets needed to be cleaned. Looked like they hadn't been wiped off in a while.Valet parking was a breeeze. Love the system they use. Most times it was no more than 2-3 minute wait. One busy time we waited about 7 minutes, but it was understandable. There's a market if you need to pick up basics, but it's expensive, close to $7 for a 1/2 gallon on milk! Take the drive to the Super Walmart instead!The pools are small and not very deep, but serve their purpose. There are also daily activities for all ages, computers in the lobby and someone near the elevators who checks your key to make sure you're supposed to be staying there.1 block from the strip, no casino and cigarette smoke and a decent price. Would definitely stay again.

Maria P and Tiani are sweetest pie and so helpful! Always smiling and willing to go the extra mile!! Thank you ladies for making my stay so comfortable and always giving me great advice about the island.Whitney and Tanya are the night crew and where helpful as well!! Whitney always has a smile on her face even at 4 am in the morning and made me a cup of coffeee! I was not expecting that! You have a wonderful staff of young ladies that always want to go the extra mile and as a manager myself I know how valuebale that is! So great job!!!Overall review of the hotel. Saed made it amazing! Very close to the beach! Rooms r a bit tiny and beds were morning the best however I was fine with it because I don't come to Hawaii to stay in ur hotel room. You do not get a view from any rooms but just go outside and u willl!!

We have been here over. Week.. BService isn't the greatest. Takes a waitress a hour or more to come to ya and you're lucky if they remember your drink when they do come back.Takes forever for them to come when you hit a jackpot and half seem like they don't know what they are even doing.Will not be back. Prefer Mirage

I travel quite a bit - well all the time so I know when I get a good property. I have been visiting Hawaii for more than 35 years and have to admit for convenience and value the Embassy Suites is the best deal. It is in the middle of everything and close to the beach - go a grab a chair outside the Outrigger and plus it has a bar with 160 beers on tap underneath - the Yard House. Enough said. Gym is good hotel gym - laundry (important) and great staff. Business, pleasure and particularly family - great place to stay.If you are here also go to BUHO mexican and real surprise.

When a hotel room is described as "city view" the wise traveller knows it means he is missing out on the good view in the other direction, but accepts it to pay a little less. In the case of The Edgewater, Seattle, it's not a lot less in fact, but what they don't tell you is that between you and the city, no more than 100m away, is a freight train line. The freight train line carries very long freight trains DAY AND NIGHT, and the sound at 2.30am is like a combination of peels of thunder and knives being sharpened for minutes on end. Superimposed are the loud bells for the level crossings. Now you might think that the double glazing might mitigate this, and it does. Well it would if you closed the window. Why not do that? For some reason, during the current hot weather the gas fire in our room had its pilot on. It is located under a corner cabinet with the bar fridge immediately above it where the old TV obviously used to be before flat screens came in. The pilot heats the cabinet. The fridge noisily works overtime to compensate. The A/C too is noisy. You can't get into the bar fridge to turn it down because the door to it is locked. So you open the window.Other problems: the interior may not have been renovated since The Beatles were here.On the 4th floor the rooms are of a size that necessitates taking it in turns to move around, even though the side of the bed is nearly up against one wall.There is only one lift, half way along each long wing of the hotel. (You get your steps up.)The alternative stairs have not been looked at for a very long time and are probably only used by cleaning staff.It's a hike from the waterfront into the city proper. An hourly courtesy ride only takes you there, not back. Factor in taxis.On the plus side: good, modern bathrooms. Good restaurant with views, good food and pleasant staff. The staff in the hotel generally are very pleasant.I suggest someone from management spend a night in a city view room on the 4th floor. It could make a world of difference.

For us a family of 5 the Columbus Motor Inn was exactly what we needed.The location was great, close to Fishermans Wharf and right on Columbus Ave. The room was spacious and clean.A few blocks away from Lombard St and the Cable Cars. Plenty of restaurants and shops around to service your needs.Also found a laundromat a few blocks down which came in very handy.The free parking was a big bonus for us, Noah on the front desk was a great help for the many questions we had.I came across this place on Google Maps, was a lucky find!

Room was attractively decorated and clean with nice bathroom. Great location. Loud nose like a jackhammer woke us at night...sounded like fan from another room needed repair (we were in room 920). We didn't report the noise, so no idea how property responds to complaints.

I really like this hotel due to the fact that it is off the strip but close enough to walk everywhere. The staff and management are so friendly and super helpful with restaurant ideas and places to go. The beds are so comfortable and you never want to get put of them. I can not wait to stay here again.

We always enjoy coming to the city and use the Hyatt whenever possible. It is next the ferry building and close to great restaurants. It is close (walking distance) to Fisherman's Wharf. The rooms are comfortable and the service is great.

My family stayed at the Embassy Suites in the Chevy Chase Pavilion during our April vacation visit to Washington DC last week. As many other reviewers have commented, it is a great place for families. We especially enjoyed the free breakfast, the pool, and the manager's reception each night.The only negative I can think of is that my kids loved the hotel so much, they often wanted to cut my rigorous sightseeing agenda short so they could return to the comfortable room and pool! Next time I might have to pick a less comfortable hotel! ( ;

The Mediterranean Inn is a great hotel with every amenity possible minus breakfast (Starbucks in the hotel, so no worries). We had the best service there because of Matthew Vroman. He knew all the hot spots and is an amazing conversationalist. He was super helpful and knew his stuff. The Mediterranean Inn is close to Seattle hotspot, Toulouse Petite (Matthew’s recommendation) & very accessible to public transportation & also to the Seattle Space Needle. Awesome views from the hotel too.

Stayed in an AirBnB on level 41. Check-in was smooth, the staff very helpful. The lady in the coffee shop very friendly, and nice coffee. The pool deck is huge and the pool well kept, never had a problem finding a lounge to lay on. We didn’t use the bbq facilities but they looked good. Having a laundry and general store on 6th floor was very handy. The shop is open until midnight! We had amazing views and managed to see the Friday fireworks from our large lanai. Location is very good, walking distance to most places in Waikiki. Would definitely stay here again.

Extremely clean and quaint hotel. Deluxe queen room is spacious, good hot water/water pressure in the shower, and the fireplace is really special. But the mattress is incredibly cheap and uncomfortable - so soft that it actually folds in around you if you sit or lie down. If they fixed this issue, I would stay here again, but as it is now, I can't recommend it.

The rooms are very small and there is a lot of street noise. So much noise, that ear plugs are provided on your nigh stand. The bathroom is so small that you have to sit on the toilet with your legs angled to the side because the sink is too close. I guess you can wash your hands at the same time. The shower is so small that my shoulders hit the walls when I tried to turn around. Plus there was hair from a previous guest on the shower wall.

Excellent hotel. Spacious rooms. Comfortable beds. Service is excellent. There is a large bedroom with a kitchen area and small room outside the bathroom. Room is size of a one bedroom apartment. Location is great near major Washington DC attractions. Has internet as well.

Stayed for a week at Hilton on a family trip. The rooms were sufficient for a family of three with two double beds. It is a bit aged, anda I would probably rate it as a 3.5 star hotel. We had a nice view of sunset from our balcony. It was a short walk to the beach but far away from the noise on the main strip. Bus stop just outside the hotel. Breakfast at the cafe was great (despite the slow service. Although that could just be Hawaiian pace)! Typical large American sizes, even the kids meal were big!It was a shame with the pool under renovation while we were there, so never got to enjoy that. The alternative pools they offered were quite small and inadequate really.

I stayed here on my birthday for two nights before we left for our cruise. the hotel is really nice and my room was upgraded to a beachfront which was really awesome. I was able to watch the sunrise and sunset and the location was a great place with plenty of things to do. Was in walking distance to the zoo which was right outside of Diamondhead so the view was wonderful. I would recommend this hotel for couples and families.

We had passed this hotel many times walking from our parked car into the ballpark. For our recent Opening Day gals' trip, we decided to spend the night. What an absolute treat. Pulled in Sunday afternoon early, and was cheerfully checked in. Wish I'd gotten the bellman's name because he anticipated our every need. I'm a happy tourist when I stay at a place where people love their job; their enjoyment is evident in their helpful attitude, and our bellman had it in genuine triplicate.The location is ideal for ball fans: the hotel holds your luggage after checkout for a day game, and while you're charged for an extra day to park during the game, it takes all the hassle out of navigating and jockeying for game parking.A heated pool on roof is served by the Jimmie's on First bar in the lobby as well as the restaurant. I can't imagine how many selfies are taken on the roof with the stadium entrance in the background. Rooms are spacious, tidy and clean, and well appointed. And the price with discount is reasonable. The bar serves better-than-hotel fare food (try the eggs Benedict) and serves as radio-broadcast site before games. Can easily recommend this for fans of the Game.

This is absolutely the gem of Honolulu. The rooms and bathrooms are beautiful. The Hawaiian breeze and views are beyond belief. I cried when I booked it, got misty when we checked out (we went to another more expensive hotel, that I didn't like half as much), and can cry when I look at the website still. The staff is so warm and friendly. The wine hour every night is wonderful. There is onsite pay laundry, which was fabulous and really made the trip more comfortable. They have bikes you can take and ride around on. We took ours to the Honolulu Zoo. Seriously I could cry writing this review. This is absolutely one of the best boutique hotels I've ever stayed at. It's perfect, we had such an amazing romantic time here.

From the moment we stepped into this hotel, we had problems. I reserved 2 rooms ahead of time, about 3 months before our trip. My family and I arrived at the hotel to check into our rooms. We have requested ahead of time to either have our rooms next to each other or on the same floor. Front desk told us that our rooms were not ready. No problem, we understand we were 1 hour early to our check in time anyways so we left our luggage's with the Bell desk and went to explore. We ate and explored the nearby area for about 2 1/2 hours and then returned to the hotel to proceed to check in. The front desk girl told us that 1 of our rooms was ready, but the other one was having maintenance issues and so they would need to relocate us to another floor. We stood at the front desk for a good 20 mins while the front desk girl was still trying to check us in. After seeing that I was getting impatient and the people behind us were getting checked in to their rooms fairly quickly, she proceeded to instruct my family and I to go up to the 1 room and wait for her. She mentioned something about her computer having glitches and that she would personally come up and hand us our new room location and keys once she gets that fixed. So we did as told and went up to the room to wait. My family and I waited in the room for a good 15-20 mins, no word. Finally, we got restless and called the front desk from the room to see what was going on. The front desk continues to tell us that they cannot get us our rooms, and quickly passed us along to their supervisor. The supervisor (Stephen) was also not helpful and proceeded to tell me that our rooms would not be ready for another hour! I was getting pretty irritated and angry, the fact that (1) they sent us all up here to wait with the promise that we would get our room, (2) then they don't even bother to give us a courtesy call to let us know what was happening (whether we would get rooms or not), and last, (3) the supervisor tells us that we have to wait again. The bell guy also showed up at the room with our luggage's and I had to send him back down and explain to him that we were not staying in that room. So my family and I had to go back to the front desk. By that time, I was very furious as it has been 4 hours now since we arrived and still we don't have rooms. We did not agree with them making us wait another hour, they gave us sorry excuses about glitches with their computer system and that they couldn't switch rooms around in their system. But we refused to wait another hour for our rooms and stood firm until they gave us the rooms we were promised. Miraculously, after not giving in for about 15 mins, they were able to shuffle things around and got us our 2 rooms. To compensate for the hassle we had to go through with them, they promised that our valet parking would be compensated for the "WHOLE STAY" (note the bold). When they initially told us, they tried to be as vague as possible, but I recall specifically asking if the valet will be compensated for the whole stay, and the supervisor said YES. But when we checked out and got our bill, well,...disappointed again! We were charged for the valet for the whole stay. When we brought it up to them, they said No, they were only going to compensate us the valet parking for 1 day. Furious again, we had to backtrack and remind them what they promised us. Then they have the nerve to tell us that they can't waive the valet since it's on another system. Then how were they able to comp the 1 day valet that they were going to give us? We did not give in to their excuses and stood firm on getting what we were promised. Finally, after 15-20 mins, another miracle happened, they were able to credit us for the whole valet stay as promised. Again, they blamed it all on their computer/system glitch that the bill was incorrect.So overall, this hotel needs to really work on providing good customer service and to deliver on what is promised. It seems like the people employed by this hotel have been working on perfecting excuses and misleading their guests. A few other things to note about this hotel:1. Valet parking - HORRIBLE valet parking service. We would call 10-15 min ahead before going out to ensure our car is ready, and we always end up waiting. One time, we ended up waiting for 30 mins. I would NOT pay the $27 daily valet parking.2. Complimentary Breakfast - Ok, just a bunch of pastries. They have a breakfast station that will serve waffles, pancakes, sausages, eggs, etc...for $8.3. Rooms - pretty old and outdated.4. Elevators - SMALL, you can barely fit 8 people in there. And when people are coming in and out with luggage's....good luck trying to squeeze in there.The only good thing about this hotel is the location, the beach is right across the street and there are some shops and restaurants nearby. We will never come back to this hotel! My family and I are not picky, all we wanted was our rooms. But they continue to mislead us and in the end, they lost future guests. Word of advise if you plan to stay at this hotel - ask specific questions and do not give in to their excuses. They make it appear like they can't do certain things and will give you their #1 response - computer/system glitch.

Took my pre/teen daughters to Vegas for Spring Break. Did not want to stay on the strip. I wanted adjoining rooms or a two-room suite, so narrowed it down to this place. It’s a little confusing because there are two buildings across the street from each other, and each one has slightly different things to do, e.g. the one we stayed at has a small mini golf course, but the other one has tennis courts and the fancier pool (and the beautiful lobby they feature on their web site). But no matter which building you stay in, you can use the amenities at both buildings.Our suite was very nice, on the end of a hallway, so easy access leaving and coming back. The hotel is gated all around, requiring your card key to access any entry point. I was surprised that the hallways were breezeways. And boy, did it get breezy. There was a huge windstorm when we were there. As the day passed on, the dust horizon rose and rose, until the entire sky was engulfed in a dust haze. After doing all the indoor things we’d wanted to that day, we went back to the hotel – and the breezeways were FREEZING! It was really surprising. So be aware, when the weather is cold or if there are strong winds, the “breeze”ways will be windy and cold.Our suite had a fully equipped kitchen (including a toaster, and sufficient cookware and dishware), a gas fireplace, a small balcony with two chairs, a stacked washer and dryer, a Queen sleeper sofa in the living room, a King bed in the bedroom, a jetted bathtub, and a gorgeous 8 ft granite counter with double sinks and tons of drawers in the bathroom (excellent for three girls getting ready!) (see pictures)Everything was clean, plenty of towels. It seemed like a timeshare, and sure enough, the next day after checking in, I got a call from the front desk asking if I wanted to attend a timeshare presentation. No, thank you. Thankfully, no pressure. The pool was nice, and the day we were sand stormed in, we played ping pong and foosball in the breakfast/rec room.My only complaint would be the breakfast. The web site did say bagels, coffee and juice…and that was literally all they had. And bananas. I guess when I read the description, my mind thought “continental breakfast”. After seeing what the offering was the first morning, we decided it wasn’t worth getting up for. I went to the grocery store down the street and bought breakfast foods. I don’t really want to cook on my vacations, but it was cheaper, faster and easier than eating out each morning.OK, one more complaint. Because it’s a timeshare or whatever, you don’t get daily maid service. We arrived on a Tuesday and left on a Monday – and never got maid service. It’s not like we really needed it, but it was unexpected. I called on Friday(?) and they said we’d get service Saturday(?), but – nothing. So at one point, I did have to call the lobby for more towels, toilet paper and coffee supplies. I don’t know if that was normal, or we just got missed. I see a management response that you get it if you’re there a week…Isn’t Tuesday – Monday a week?Reading the bad reviews, I now remember one more issue…you can hear noise from adjoining rooms. Our two room suite had an adjoining door to a third room, so it could have been a three room suite. The last night we were there, I was hearing odd noises. I thought it was my daughters not settling down. I checked on them – quiet. My youngest uses a noise machine; it was set loudly on the ocean sound. Went back to bed and listened…Realized the noise was coming through the vents - from TWO rooms over. I couldn’t tell if the woman was drunk and overly excited and yelling (with profanities) – or if she was expressing throes of passion (profanely). Either way, I couldn’t sleep to it. So glad my girls were sleeping through it. Called the front desk. I was hoping the security guard would come right away DURING all the noise. But by the time he knocked on their door, they were done and quiet. Coming after they were quiet – I was worried they would get mad and cause problems after he left. But luckily, no repercussions.But overall, we enjoyed the facilities and our stay.

Admittedly, there were several conventions in Chicago but there are always conventions in Chicago so a hotel that is completely sold out has to be able to deal with the masses. The most egregious aspect of our experience was the elevators: there were always lines of people waiting for an elevator and no such thing as going to or from your floor without stopping at most floors in between. We waited in line to check in, to ask a question and sometimes to get out of the door of the hotel. The hotel rooms are nice but the service was questionable with towels being taken out at turn down and not replaced. The location is good. But, too many negatives and not enough positives to return.

Very nice, European boutique type hotel, 100-200 rooms. It is in a perfect location for good shopping, dining, etc...can walk many places from the hotel or take the train or bus that goes down Michigan Ave. In the second block off Michigan Ave., on W. Delaware. Two blocks from Water Tower Place, in the Miracle Mile area , or River North area. We got the hotel through Trivigar (spelling?)and the price was very good for the location (about $225) but listed as a lot more normally, so not sure if mid-range or luxury. Very cozy and somewhat elegant atmosphere.

Decided this time to stay in the Downtown Grand Hotel and was not disappointed. All 8 of us had a great time. Staff were friendly and very accommodating. Downtown Grand is where we will be staying from now on. A good variety of machines and our friends needed a mini fridge, no problem for the staff. Our rooms were cleaned very quickly. Great restaurants. Freedom beat restaurant has great food however if you want mouth watering food you have to try the Triple George Grill which is part of the Grand and right across the street. Casual dining with a 5 star menu. Never mind the strip. The Downtown Grand is where it is at and you can't beat Fremont street a block away.It had everything. Thank you to all the staff at The Downtown Grand for making our visit great. See you next time. ViVa Las Vegas.

I wish I had read recent reviews. The place is completely torn up. Windows and walls covered in plastic, scaffolding blocking, dark areas, cold drafts...they really should be closed. We were woken up at 7:00 to the sound of construction crew and they were still banging around at 6:00 pm. I had a rewards stay booked for a couple days of vacation and I feel so disappointed. I could have used those points to stay someplace comfortable had I known.

We stayed here for 3 nights at the start of our 3 week California road trip. We arrived on a Saturday afternoon and check in was easy and the staff were very friendly and helpful. The rooms were clean and quite large. The adjoining pub/restaurant was lovely and the breakfast was very good (not included in our price). We walked for miles during the few days but quite close is Chinatown, Fishermans Wharf and the bus stop to catch the hop on hop off tour bus. Very reasonable price for the location.

have enjoyed the Omni San Francisco immensely in the past. However, on this past stay, the rooms felt drab and dated, in need of an updating. Certainly large, with comfortable bathrooms, accommodations at the Omni are now old, and can no longer hide behind the traditional decor. In addition, having the bathroom light on the outside wall disturbs whoever may be sleeping at that time - poor design.Service is exemplary, especially the door man who serves as an unofficial concierge. The location is also excellent, away from the madhouse of Union Square. These strong points reinforce the need for a room refurbishment at the Omni. The hotel deserves it.

We came in with a group of 18 and the staff we very helpful. We were planning on just dropping off our luggage at 9AM and they were able to get us into all but one of our rooms right then. The front desk staff were great, from helping us print ticket passes to museums to storing some fish one of our group members purchased and needed to keep frozen. They also brought in their breakfast staff early for us so that we were able to eat breakfast and get out to the light rail to make our early morning flight.

Small but clean rooms in an old but not very atmospheric building, renovated unimaginatively, in a dull neighbourhood (unless you like car showrooms) that is at least not far from more interesting places. Lots of traffic noise, and guests in neighbouring rooms extremely audible into the small hours. You either had to stand under the cold water while the shower warmed up or leave open the door wetting the floor and toilet. It's great to have a kitchenette but no tea towel or cleaning cloths supplied: when I asked for something to stop water from washed dishes dripping onto the floor, my inquiry seemed confusing and I was eventually given a handtowel.My room was not made up during my 2-night stay. If you need something, you have to go downstairs: there is no way to communicate with front desk from rooms. Staff were friendly but didn't seem especially knowledgeable about things like transport to airport.If it compares well with other hotels of similar price then go for it, but I wouldn't go out of my way to stay here.

Silom is Thailand’s major financial centre featuring major banksand is also home to Bangkok’s nightlife scene and dining enclaves.Furama Silom, Bangkok, a stylish 4-star, centrally located, features contemporary interiors with a cosy feel. Chong Nonsi BTS Station is a short 10-minute. But the best is that is next to a narrow street where I got one of the best fishis for dinner!

Hotel is really comfortable. Top floor has the best views. Right in Union Square so lots of places to go.One thing to note: they only have Valet Parking that cost $45. You can find parking lots that are cheaper if you don't mind walking a few blocks with you luggage. They have a coffee bar in the morning with good strong coffee. Check out is at noon so you don't have rush out in the morning.

The hotel was clean and well kept. Looks like they employ a lot of people because there was always someone around to help. Parking was $52 a day so we parked at Union Station for $24 a day. It was worth doing that, I think. It was 2 blocks away and the girl who checked me in have me directions to get there. Priceline sold me the room "city view" but there was no city view from hotel so that was disappointing, but the location was good. We ate the breakfast buffet twice and thought it was good, but pricy at $22 a person. Overall, I think this was a great hotel for $100 a night. By the way, there was free wifi and Priceline said there was not free wifi.

Our Suite at the top floor was very nice like the whole Hotel which has great location to walk to most sights around the city area of San Francisco. The club level amenities are very nice and fresh food is served regularly. I can highly recommend this place for people who are not that price sensitive as it is also a costly option.

The River Inn staff is always welcoming. This was my 4th time staying here and it never disappoints. Not the fanciest place, but clean and spacious. The location is terrific, in walking distance to may shops, restaurants, and the waterfront. This is a great place for an extended stay with a small kitchen and walking distance to Trader Joe's.

If you want to stay off the strip, the Red Rock is awesome. The rooms are great with very nice decor. And the pool area is the best I've encountered in Vegas. Such a great place to stay if you're going to relax.

Very clean, beautiful room & suites, right on the strip, safe walking day and night, close to planet Hollywood & shopping. Staff are friendly and helpful. Absolutely NO smoking which is a good thing. Good swimming pool with hot tub.

We booked this hotel because of its proximity to convention center compared to the Waikiki Marriott resort. When we arrived, we were told that we were eligible for an upgrade because of our point status but that the hotel was full so they couldn't give us one. This would normally not have bothered us at all but... there are no bathtubs in regular rooms only upgraded ones and as stated in other reviews, the rooms are VERY small. There is no real place to put your luggage away and two people can't really be in the bathroom at the same time.If you are sensitive to sound at all I would not recommend this hotel. Other reviews have said the walls are thin and that proved to be true for us as well. The man next door was a loud talker (not shouting but every word could be heard) as well as any drawer opening, etc. There was a wind storm one night that howled around us so that it felt like we might end up in Oz any time.Housekeeping was careless. They forgot to replenish coffee, they left cleaning supplies in the room. They poured leftover coffee in the toilet and spilled coffee on the toilet seat and didn't clean it up. It also looked like they had used our washcloth to wipe up coffee and then hung the coffee stained washcloth with the other towel. Not very impressive.That said, if you just want a place to put your stuff while you go to the beach, It is about a 1/2 mile walk to the beach and the bar has a pretty busy happy hour. There are great restaurants walking distance and tons of shopping near by.

I have stayed here 10 nights in the last month and I am not really happy .Terrible outdated hotel, only staying for the points but won't stay again. First stay I had to switch rooms because the first room smelled like cigarettes so bad I couldn't sleep, elevator carpets are disgusting, sheer curtains in room 311 are torn...3rd floor ice machine out of order for entire 5 day stay, a real pain to go to other floors to get ice...had to call front desk to fix the toilet twice, it broke twice. No water pressure in shower. I bought some ice cream and put it in the room freezer, little did I know that it was not working either, after throwing away my melted ice cream the next day I realized that the fridge is plugged into the microwave and not the wall, strange set up but I plugged it into the wall myself and it worked ok, still not really cold though...breakfast.... Could we find something other than frozen omelets and precooked bacon product, canned fruit that all tastes the same and like the preservative that it's packed in, the workers seem to have plenty of time to be on their phones and could find time to clean a little fruit and cook some real bacon, I stayed 5 nights and only had bananas at 1 breakfast. For a Vegas hotel charging over $100.00 a night I really would expect better, maybe lower your REVPAR a little and invest in the product. After this I think I am done with Hilton been disappointed to many to times lately.

We stayed here as part of our trip to Washington dc and from the moment we walked into the hotel we were made to feel very welcome. The staff are very friendly and professional with a lot of help and advice on our stay. The room was very nice and spacious with all the amenities you could need. We called into the rooftop bar for a few drinks before we went out to explore the area and again we had a nice time with the staff. I think the hotel is located in a great place for visiting the National Mall which is a 10 -15 minutes walk away. The L'enfant plaza metro station is about the same distance from the hotel and has the main lines around the city. I would definitely recommend this hotel for your visit to Washington dc for a nice visit.

I have stayed in many hotels, including many nice hotels with excellent service, but this beats them all. It started with the very pleasant and accommodating front desk staff at check-in (thank you, Ethan!). We were then awed by our large and beautiful room - wonderful views all around and a large, luxurious bathroom. Subsequently, the friendly and wonderful concierge helped me to print my concert tickets in the business center. Finally, after checking out, my husband and I wished to use the fitness center, and Ethan (again!) personally took us down to the spa and made arrangements for us to use the spa facilities - locker room, showers, robes - after our workout. I would expect to pay top dollar for such a hotel experience, but in fact the rate was very reasonable and included a full breakfast. It was a much better deal than some of the other upscale hotels in town. Well done, Hotel 1000!

A fantastic experience. Staff were friendly and helpful. Rooms were clean, modern and well set up with a good view. Easy access to the beach which is just across the road. The restaurant/bar was really good, friendly staff and great atmosphere with a view of the beach. Free parking by the zoo made parking affordable to rent a car and have a short walk to the hotel.

I sadly only got to stay here for one night, but everything about this hotel was absolutely perfect. Check-in was friendly and efficient. Lobby is beautiful, and the bar was absolutely packed. Not quite my crowd, but if you're a DC bigwig I imagine this place is all the rage. I honestly couldn't find one fault in the room - comfortable bed, nice furniture, and every amenity that one might need. Shortly after checking in, someone came by with 2 free bottles of water and offered to get me ice. Very nice touch! And the hotel fitness center is the most elaborate I've ever seen. If you have it in your budget, I can highly recommend this hotel! As Fairmont hotels go, this is actually one of the more affordable ones. My only regret is not staying longer. I'll definitely be back if I ever get the chance!

My husband and stayed at the Alexis July 9th, 2015. We arrived at the hotel at 10:30 am and expected to store our bags and park the car, but our room was already available. Our room was very clean and spacious and had everything we needed for our visit. The location of the Alexis was very convenient to Pike's Place Market, shopping, restaurants and other attractions. We were able to walk to every destination from the hotel. The front desk attendants and valet were very personable and helpful. I highly recommend the Alexis to anyone visiting Seattle, you will not be disappointed.

A good quality hotel room that is central and one of the more reasonable spots for accommodation in central DC. Close to many attractions, shopping, restaurants and a block from the Metro station. And across the street from a small park full of an assortment of squirrels. The front desk was friendly and we appreciated a glass of champagne upon arrival. The room was quiet and nice with two double beds that were comfortable. The bathroom towels were lovely. Only criticisms: housekeeping (towel service) was inconsistent throughout the week we were there, although I was able to resolve this by calling the front desk. The clock radio is nice with the option to dock some i-phone models (not an iPhone 11) and a selection of nature sounds which were relaxing, however, the time was never accurate even after we figured how to reset it (hint: unscrew the screw at the back at the bottom): seemed the front desk was already aware of this situation. And the small fridge for drinks was in the room (but late in the trip realized it froze our fridge items on a warmer setting).

Close to the white house and all the memorial monuments. Staff tried to do everything to make it a nice stay. Great breakfast. We did not try the restaurant/steakhouse though. Seems to be very good as well. Highly recommend this hotel.

We stayed at the Congress this past weekend for my bachelorette party. The hotel is beautiful and had an old world elegance about it. We checked in and had a room on the 14th floor. We had a suite with one king bed and two double beds. Our room was beautiful and very clean. The bathroom was nice sized as well. I read some bad reviews about the hotel being dirty, that certainly was not the case. We needed an extra bed since we had a lot of girls, so they brought us a roll away bed free of charge. The hotel is in a great location and taxis are all around which made it great for us to get to and from Wrigleyville. We were also able to get free dessert cards from the hotel for pazzo restaurant a few blocks away, which was where we were going to dinner at . I would love to come back and stay.

Review: Pros- This is a beautiful property located in an excellent area of town. You can walk to stores and restaurants easily. Our room was comfortable and quiet. We had a decent view of the beach in our partial ocean view in the tower. There is a coffee shop onsite that is great. Housekeeping did a good job We did encounter some problems with our stay but overall it was a decent resort. Not for sure we would stay here again but not terribly unhappy.Cons - The pool is very small and close extremely early. People save chairs starting at 6am and you can rarely find a seat. The beach area is very small and chairs are very limited. We did not have the opportunity to rent them because they were always reserved. The beach is not good for families. Two boats(large) pull up and take up so much space and make everyone get out of their way. Parking is not good. We had to pay for valet all week because the parking is pretty far away by the time you walk through the garage and through another resort. The breakfast at the Veranda was wonderful every morning. The staff there were fabulous. However we had terrible service twice at the beach bar. We were charged for things we shouldn’t have been charged for and had terrible service. They do not have very many options either to eat. The staff was not friendly here overall besides the waiters we encountered at the Veranda and the valet staff ( of course we tipped them well also). I’m not sure one person smiled or acted like they were happy to be there. If I had some suggestions it would be more management onsite, better training, longer pool hours, more beach chairs, free beach toys to use and return, cheaper valet since the parking garage is not convenient, more items on menus for lunch and dinner, healthier and gluten free options for people with allergies, Lei welcome for members, open the veranda for lunch.

Ellis Island ReviewI was extremely disappointed with my stay at Ellis Island. First, when we checked in at the desk we were informed there was an additional 22 dollar resort fee. We saw NOTHING about that online, despite other accommodations declaring their resort fee upfront. The “included breakfast” was also a scam. In order to have any food of substance you had to upgrade from a pastry basket and pay at least 5 dollars. In the morning after checkout we asked to leave our bags with the front desk while we explored, only to be informed they were out of storage space, despite having plenty of space behind the desk. Ultimately we had to take a Lyft to another resort and pay to have them store our bags at an additional fee. I would not stay here again and recommend paying for a more expensive accommodation with upfront fees and adequate storage. We paid 38 dollars extra on top of the 36 dollar deal we got for the room.

Got kids that don't like walking? Big or small!!! This hotel is in the heart of Pier 39 where things are happening all the time. Want to catch a ferry? Pier 39. Want to catch a your bus. Pier 39. Want to eat or shop, pier 39. It's where it's at. The hotel is funky and quirky. Rooms are small... With two doubles in.... Not great for two tall people but the kids were fine. Bathroom is compact. This was obviously a previous hotel which has been renovated - it has some old fashioned left overs like the soap tile trays in the bathroom. But I liked it. The people that service the rooms may not be able to read ( we left notes and tips for three days but didn't get our hand wash back!!), but they tidied and cleaned and it was fine. Another great draw for this hotel is the games room and outdoor area. No matter whether you're big or small, this is a great asset. Fires are switched on at night to warm your toes by. There's table tennis in a round tunnel, there's ginormous and enlarged connect 4. There's shuffleboard, pool table and some other games and quirky items like the telescope. IHOP is just next for for breakfast. It's just a great location and Brooke the concierge is very helpful. If you're here to sightsee or enjoy the fireworks for July 4, this is the place to be.

Property is well located on Sukhumvit, near the Thonglor area and BTS Station. It caters to a mix of business and luxury travelers. The hotel's decor is more modern and "East meets West" in the bedrooms given the color scheme and motifs. Check in was slightly delayed due to a high volume of customers though staff was cheerful and apologetic.Room was spacious with ample natural light. The bed was hotel soft and comfortable, as one sunk into it when lying down. The pool area was nice, as the water was the perfect temperature and the pool of ample size for a number of guests to use with plenty of seating around the area as well. The quality of the room service breakfast was high as is to be expected of a property of this caliber.The one main issue was that we were missing a set of cutlery and called down to get another set. Sadly it took 35 minutes to get another set of cutlery, which is not ideal in any circumstance, especially when its room service food (I ended up just eating with my hands).

this is the view you get from your room at hilton garden inn , who saves to come to hawaii for this view and the hotel reponse is your travel agent ask for a city view. You come to hawaii for palm trees and beaches not this!!

Silverton BuffetNot the FIRST nor probably the last issue we'll have since we go there often.Only once has our issue at a Silverton Restuarant been addressed; but it was a different restuarant and manager for Mi Casa - Matt Anderson (good mgr- whose concerned and took action).To Whom It May ConcernFirst of allYou have 3 Diamond/Platinum customers who all felt the same way.Unfortunately I don't personally know the other two; however we all complained when we finally arrived at the front of the line.Cashier Rose was so much faster than the Caucasian cashier (name unknown) that she cleared the entire regular line before the other cashier cleared 4 Diamond/Platinum and 3 HC customers.Neither of the cashiers focused or acknowledged the D/P customers.When the first Diamond/Platinum customer finally was acknowledged , she complained to the cashier Rose.Rose smiled, apologized and even laughed about it which only infuriated that D/P customer. I don't know the entire conversion but you could see how upset she was; as we are still standing in line waiting.Then instead of Rose calling the next D/P customer; she pulls from the regular line again. The Caucasian cashier either too slow or taking too long, called a H/C customer.We've been waiting over 10-15mins and they pull a regular customer who just walked up. again, passing up the D/P customer waiting in front of us.View your cameras - you'll see it.When my husband spoke with the Manager Susan - he informed her of the issue and she said, "I apologize, I'll take care of it".The first D/P who was waiting in line to be seated confirmed to Susan what my husband was telling her. Susan said she'll take care of it.Now all there of us who just complained are waiting to be seated.Susan herself pulls guest from the regular line and seats them.She did the exact same thing her cashiers are doing.Doesn't make any sense.Had I known Ariana the GM was going to assist our server we would have spoken to her then.We didn't know until after the fact and didn't want to have to call her back.Caelen / CJ was good - we had no problems with him. He was actually the best employee there.Although Rose apologized and even suggested to the Caucasian cashier to switch they didn't.Susan the manager saw us as we were leaving. She saw me gesturing to CJ so she commented "You like him ?" I told her yes he's good but that's not where your problem is as I pointed to the cashiers. She then said, "I apologize."I don't think she really cares and is not sincere because actions are louder than words.Check out my TripadvisorAloha and Mahalo...

The terrible rating is because of the following:-We have a Hypodermic needle left in the closet. I have no idea whether it’s used or not but it’s not in a vacuum sealed packet so I’m thinking used!!! We checked in late and only unpacked the following morning after getting ready to explore the city. We found it immediately before heading out for the day to meet friends. We complained at the front desk as soon as we found it. We were offered sincere apologies and asked if we wanted to change rooms. We agreed to - but as we were going out we’d change on return which we did.We returned to the hotel just after lunch and went straight to the room to pack our things in order to move. Housekeeping had already been and had made up the room but left the needle untouched yet again! - so I’m wondering how long it has actually been in the room. As we changed rooms at the front desk we were again offered sincere apologies.It is clearly not acceptable to have potential drug paraphernalia left in a room by a previous occupant. What makes this even worse is the potential health risk. I could easily have knocked the item on to the floor, broken it with my suitcase or even worse stabbed myself with the needle. This could easily have been a major incident with medical expenses and legal costs. Luckily I’m tall enough to have seen the needle before putting myself at risk.Now from a customer services perspective - I would have offered a guest with this kind of complaint a free room upgrade. If this is too expensive - then at the very least something like a free meal given the marginal cost of a buffet breakfast is actually pretty low. This changes the narrative on how the customer relays the story to their friends and family. It’s turns a negative into something closer to a positive.I expect more from a four star hotel in terms of both cleanliness and customer services.

This is an outstanding hotel in an outstanding location. Staff are extremely friendly and go out of their way to help. When I left my jacket in my room, the hotel staff (Ms Gwen Scott, executive Houskeeper) went out of her way to have that jacket (my favorite) sent to me. That's dedication and service to their customers. I can not say enough about the staff, comfort of rooms, and location around shopping and various restaurants and cites to see in Wash, DC that this hotel has to offer. Thank you!

We got a corner room. The hotel upgraded us to this one when we checked in. It was a room overlooking downtown, old town events, right above band stage and we had view of a lot of the hoop-la down there. The loud music went until late. It was quite a party down there. We were down there for a while, but when we came to bed, it was still pretty loud in our room, since it was just a few floors above the loud band and crowd. Room and bathroom were great.