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Not as expensive as I feared but completely lived up to the name. Not only great service and a beautiful room but you are made to FEEL special at every interaction. Definitely recommend this as a must-do for any trip to the Gold Coast

Front of the house staff poor. Don't know how to do anything, including customer service. Property, in a run down state. Security guards leave a lot to be desired.Duty manager out of sight continuously. Not available.

This hundred year-old hotel is conveniently located near Union Square. Our hotel room was clean; the staff was helpful and room safe (in closet) was useful.However, the Chancellor's rooms are NOT air conditioned. To make the room bearable, you need to leave your windows open and use the ceiling fan to circulate the air. (The staff also offered to bring us a floor fan if the room was too hot for us.) Given the hotel's proximity to Union Square, you're in for a noisy night with your windows open. I gathered that heating is also an issue for this property, since they provide their guests a portable floor heater that is in the closet. I should also mention that the rooms are small, making it difficult to move around the room with a second person in the room, and the bathroom is very dated. Clean, but dated.I would rate this hotel a 2.5 stars---good location, clean and safe. If you're traveling on a budget, I would consider staying at the Chancellor (particularly if I didn't plan to spend much time in my room). Otherwise, I would invest a little more on my accommodations--for example The Orchard Hotel--and be happier.

Wife and I stayed here for a week in April 2017. The hotel's location to Fisherman's Wharf, Cable and Trolley Cars, car rental, grocery store, drug store and Starbucks made it an ideal location for us. Hotel was clean and staff very friendly -- concierges at hotel were very eager to help and give suggestions on travel and sites to see. Only negative was restaurant which had exceptionally slow service --- too many other nearby restaurants to risk trying again. We would definitely stay here again.Tip: if you feel you need a car while here make individual daily reservations at Enterprise which is located around the corner (you can pick the car up at 7:30am and just have to have it back by 11pm --- this way you avoid the costly overnight parking charges)Tip: If you want to use the cable cars and other transportation, but a multiple day pass at the Walgreen's around the corner.Tip: hotel is only five stories so avoid extra charges for a "city view room" -- you don't see much of the cityTip: ask for a room with a normal door to bathroom --- our's had sliding doors but no handle on inside to easily open doors ---- would be a big problem if travelling with children

I have just completed my 3rd stay at the Park Shore. The hotel is located at the very end of Waikiki Beach's strip of hotels, so the surrounding noise level is greatly reduced (versus other Waikiki hotels). The location is excellent in that it is only one of three hotels in Waikiki that has no major buildings between your balcony view and Diamond Head. It's only steps away from the Honolulu Zoo (located right across the street). You are close to everything - the beach, restaurants, shopping and the Honolulu Aquarium. There is an ABC store located in the hotel, as well as another ABC Store located about a 30 second walk from their front door. Lulu's Bar & Grill is open-air (with air conditioning) and located on the second floor of the hotel and offers good food, good prices and great views of the ocean and Diamond Head.Regarding their rooms, as with most all of the HNL hotels - you get what you pay for, so if you book a standard room with "partial ocean view," that's what you're going to get. However, if your dream room is of the ocean, then book and pay for an ocean view room and you will be very happy because you will get both ocean and Diamond Head views; Oceanfront gives you spectacular ocean views. The hotel is clean, the rooms are pretty well updated, the staff is very nice and accommodating and price compared to most decent Waikiki hotels is good. The reasonable room prices (on ocean view and ocean front), free WiFi, the hotel's location and room views are the best selling features of this hotel.

We, a group of ten persons, checked in the Hotel on 14th Dec 2016 and checked out on 18th December 2016. The Hotel is about 500 metres from the main road and there was complementary and a well maintained 8 seater Tuktuk waiting for us be picked up and dropped at the hotel. The receptionist was a graceful lady who spoke to us in a gentle voice and quickly arranged to allot us two adjoining four bedded family rooms on upper floors of the hotel with an excellent view of the city.The hotel lobby had a coffee maker dispensing 6 varieties as well as a separate cold drink dispenser and adequate supplies of glass/paper cups. The room had washing machine with washing soap in a pouch,Microwave,Hot plate,Electric kettle 4 Full and 4 quarter plates with adequate cutlery, cups and saucers,saucepan and other useful steel utensils. Adequate tea bags,coffee satchets,creamer and sugar. The spacious rooms besides having centre/coffee table and sofa set and two separate central airconditioners switches to care of living and bedroom temperature control. The beds were neat and clean with 3 pillows.cushion on each bed.A number of wardrobes were there for storage of luggage and clothes etc.The verandah had a wooden table and two wooden chairs to have morning tea and have great view Bangkok city.The bathroom are spacious with bath tub,wash basin,WC,enclosed bath with shower.The toiletries (soaps,shampoo,shower gel,moisturiser,tooth paste kit) were adequate and replenished everyday.It has swimmimg pool on 10th floor.The complementry tuktuk service is available fron 6 am to midnight.The hotel is very near to elevated metro train stations of Nana as well as Asok as well as under ground metro station Sukhumvit.The hotel if requested,arranges 11 seaters AC taxi to airport at 1500 bahts.The checkout was also very smooth and fast. Overall it was a delightful experience to stay at this property and I strongly recommend the same to every future visitor.

We chose Homewood Suites because of the suites setup. We have the kids sleep on the pullout.The hotel is only .8 of a mile from the mall. It is very walkable and all down hill to the Whitehouse and mall. (Up hill on the way back but not steep).The staff was friendly and greeted us warmly. If you are driving take an extra look at how to reach the hotel from the traffic circle right next to it, and also take note of the $50 parking fee. The valet is mandatory but posed no problem and when we wanted out car it was retrieved very quickly.The suite was small but clean and in good condition. The only negative thing I could say about the room was that the HVAC unit was noisy. The kids were so tired they slept well anyway. The hotel has a light breakfast and dinner which are adequate, just. But the food was okay and the service area was clean. There were always staff there to address any questions or issues you had. The room wifi was fast enough and did not disconnect like some hotels does.I would stay here again.

We did not use too many services, enjoyed the free shuttles to Albertson'sAnd night trip to Downtown, Freemont St.Enjoyed the trip to the Grand Canyon. Had a wonderful experience and a very knowlagable tour guide. Thank you, Adam!

I was looking forward to this one-night stay for New Year's Eve. The online pics, reviews, and descriptions perpetuated my excitement; however, upon arriving, I was disappointed. For $300 a night, one should have a working toilet. Ours hardly flushed, and, when it did, it ran nonstop throughout the night. To the hotel's credit, someone was sent to fix the problem; however, he left prematurely, as the problem persisted after he left. The hotel did reimburse us half of our parking costs, which, unbelievably, is about $60-$70. With the Hotel Chicago, you are paying for location; it's prime. You can walk just about anywhere, albeit the cold of New Year's Eve kept us closer than we had wanted. The room itself was also a letdown: a lack of towels, few high-def channels, one of the phones not working properly, lackluster views of the parking structure, cramped quarters (although the bathroom as very large but with much "wasted spaced"), the sound of the neighbors flushing their toilets, etc. The hotel was undergoing renovations, so I won't hold that against the property; the staff made up for the "mess," with its friendliness and hospitality. The valet crew was outgoing and friendly; in fact, my gf and I commented as we drove away, "They are all so happy and nice." Unfortunately, it won't be enough to bring me back to this hotel. The close proximity to the House of Blues and the hotel's "rock" theme gives it so much potential for a fun, unique experience; however, being just a Marriott, it falls short of being desirable.

Truly recommend this hotel. Everything you need inside or closely located to the hotel. Room immaculate, breakfast quality. Staff very helpful and friendly. Could not fault it, booked at a great price for what I'd call a 4-5* hotel. Book it!

I go to DC quite a bit and this was my first stay. The hotel was pleasant, comfortable and the staff was attentive. Food was good and fairly priced; the bar was very cozy and homey. I'd certainly come back.

This hotel was just outstanding. The rooms were fantastic and the service was second to none. Room service food was delicious and served on a private table. The views from my room on the 44th floor were just beautiful.

Nice rooms, good beds, good size, good soundproofing is a plus in a town with paper walls in most hotels.So what's my problem? It's the construction happening on two sides. Across the street is mega construction with cranes and beeping tractors and buzz saws and hammering, Saturdays too. Also, attached construction which is the older part of hotel being remodeled. At times the crane will swing over the top of the hotel and pause directly above the swimming pool. If you have a 6 year old, they might think it was cool.Another minor annoyance was the much touted happy hour with free wine from 5-6. I've done these at other Kimpton properties and they can be fun, good meeting other travelers. Usually takes place in the lobby.This hotel does it on a secluded outdoor patio in back of the hotel, with a few scattered chairs. It's hot as hell, not enough seating and feels like a concrete carport. Downstairs, in the cool snazzy lounge/lobby, you can hang, just bring your wallet. Pretty sad! (no he wasn't there...)Flew in around hurricane Florence and told them I'd be super late. Arrived 1:30am.So when I checked out and they charged me a resort fee that day of $30 for towels, I wondered, how did they even post that ill-gotten gain when I arrived, technically, on the following day? Felt like a very petty move - not helping the weary traveler.I don't know, maybe I'll try it again in another few years. Until then, honestly, book this hotel if they are offering DEEP discounts only.

Quiet room, free water bottles, coffee and snacks. Happy hour at 5pm. Love the location to Embarcadero and the Ferry Building. Also, Fish and Farm is next door as is Starbucks. Parking at garage on the next block is very reasonable for weekend overnight stays.

After being accommodated for some days at NYC, this hotel looks like heaven!!Nothing to do with the expensive, tiny and dirty ones from the city.Large rooms, cleanliness everywhere, wide and comfortable twin bed, free coffee and water... what else can I say?Regarding the location, it's close to the terminal (bus&train), and at the beginning of the National Mall, so you don't to walk both senses . We strongly recommend to rent a bike.

The hotel is beautifully finished with great facilities. The pool is busy but copes and the staff serving you are friendly and accomodating. Great gym also. We had a couple of minor things that meant a 4 not a 5. Our room was not ready at 3pm when we arrived, close to 30 minutes late and the room has a chiller not a fridge - we got it swapped but only after asking twice and they never returned to put in the right place. Location is on the edge of all the hustle and bustle which worked for us, prob a 1km away.

Great place to stay, friendly staff especially the Filipino staffs. The room is nice, comfy bed (though we got two beds) amenities would be awesome if they have available bedroom slippers, called the housekeeping but they don't have available. The view from our room that is facing the construction area but not a big fuss. Variety of breakfast. Hotel lobby is clean and quiet and I loved the welcome drinks! I'll definitely recommend this hotel.

Nice no frills hotel to stay in right next to BTS super convenient. The BTS National Stadium station is literally right in front. Very convenient location. Even without the BTS, it is within short walking distance to MBK, Siam Discovery, Siam Centre and Siam Square. Hotel is well kept and the daily breakfast has a decent spread. Overall, will strongly recommend to friends going to BKK.Only thing for this time round is the light was too dim make the room too dark. Thank you so much.

The location of this hotel is excellent. You are steps away from Gramercy Park and the Flatiron district. Because the hotel is new, funky & hip the bars are VERY popular and there is a constant buzz in the common areas. There is a diversity of ages, but the crowd is most definitely more on the millennial side. The bar staff in The Studio makes excellent drinks - shout out to our mixologist James and the many Buddha’s Palm drinks he made for me over my 3 night stay.I was in a cozy queen room on the 11th floor. It is quite cozy but was absolutely fine for my needs. The bed & linens were high quality. All & all, the room was a terrific value for the rate.There was an issue with my reservation that took a few conversations to resolve, but it was resolved to my satisfaction, which I appreciate. My arrival was a day late due the all flights being canceled for the snow storm. Because I notified the hotel as soon as I knew this, I did not have to pay for the night, but I did need to confirm this a couple of times before it came off my bill.We enjoyed our stay very much and would highly recommend The Freehand NYC.

Upon arrival at 10 am we handed our booking to the front desk staff, we were informed they do not have superior rooms if we would like to upgrade to Deluxe rooms at a cost of 300 Bhaat per night, we said no and was told unfortunately we could only book in at 2pm, we requested if they could keep our luggage as we needed to go do something until 2pm. Upon our return we were not welcomed with a complimentary drink we stood at reception as they were busy with a client before us, we took a seat and they then attended to other customers coming in after us, also not even looking or making an apology that they would attend to us shortly. I found the front desk staff very unfriendly, but the porter Charly of what a wonderful, friendly helpful dear soul, and always as smile on his face.

I will start by saying this property is very clean, people are friendly, food was good, and the hard product was very nice. The only negative to this hotel is its proximity to food. Granted there were food trucks outside the hotel and a pizza place and Quiznos near by, but for a good sit down meal you were out of luck. We ordered chinese delivery and pizza delivery and with the kitchen facilities that a Residence Inn offers it worked out ok. The location is very good though. My 70 year old mother walks with a cane and we walked everyday to the National Mall. It was only a 10 minute walk. There is a McDonalds on the way if you want to stop. Cab rides to the White House, Restaurants Downtown, Verizon Center, Union Station were around $10. The cab ride from DCA was $20 including tip and the return was only $15 including tip. That was a better deal than the Metra. I would definitely stay here again.

We booked this hotel for its location and wasn't disappointed by this. We walked everywhere and it was so easy. We had a room that included small kitchen area. Room clean, quiet and bed comfortable. Like many other travellers like the free water located on each floor. The only reason we haven't given the hotel 5 stars is we have stayed in hotels that are a bit classier but this doesn't take away that for a city hotel this one is up with the best.

The hotel is ideally located for shopping and access to the cable cars.The room we stayed in was very nice and the staff are so helpful.Breakfast was included in the price of our room and there was plenty of choice.We also had dinner in the hotel on one night of our stay and it was fantastic

Wonderful hotel !! Clean and well lit. Staff was beyond lovely and polite. Very good location. Free wifi ( never dropped and great speed ) and free parking ! (Always had a spot)Stayed for 3 nights. Will def be back!!

We were in the Hotel during Christmas holidays. It was a beautiful hotel right on Waikiki beach. The most amazing thing about this hotel is how friendly the staff is. Everyone we met was polite, friendly and helpful. There was a Christmas party to all the kids with Santa distributing presents. The only negative thing is that this hotel has a very basic small pool. But we used the pool at the Sheraton next door.

I've lived in Chicago and travel back frequently. And this is my first stay at Hotel Felix. I loved it!Extremely clean, quiet rooms, great location, very reasonably priced... excellent friendly staff.There are a few reviews have chicago commented on the size of the rooms.. mine was fine. I've stayed at some of the five star hotels at $400 a night and frankly had much smaller rooms.. and these are famous chicago hotels. So forget those comments...My stay was perfect! I will say that this is one of most friendly and spotlessly clean hotel I've visited...I'm coming back to the Hotel Felix

We checked in on my sister's birthday and they brought a complimentary bottle of wine right to the room. Everyone was very friendly. I loved the decor - not just your standards grey and blue hotel room. The closet in our room was fantastic. Very clean. Kind of thin walls, but not horribly loud. Restaurant was nice.

This hotel is a great pick for anyone who wants to be near the center of the action, but also wants to be able to relax as well.Sukhumvit 11 is, shall we say, not the calmest of areas - the party never stops.However, at the Solitaire, due to both the location on the street and the great rooms, you can relax without interruption. Great to be able to party and explore Bangkok, but then also be able to go back and get some good rest!Proximity to Nana BTS station means it's only a hop skip and a jump to get anywhere in town, and Sukhumvit itself has a ton of worthy destinations as well.Rooms were clean and well appointed - very comfortable beds, great showers, and quite spacious. Another review title says it best - this is affordable luxury.Also, forget your charging adapters - there's a ton of USB ports in the rooms which are very handy.Staff was great and very friendly and helpful.Will most definitely stay again.

Just had a fabulous stay at the White Swan Inn. Reception staff all very helpful (breakfast staff could use some more charm) and a special mention must go to Leon who couldn't do enough for us. He is a real gem!Overall, the hotel is full of old world charm but could perhaps do with a bit of a plumbing attention. Its well located, good value for money with some very nice touches, ie wine and nibbles in the afternoon, 24hr tea & coffee, cookies at reception. Only criticism really is that it would be very useful to have a safe in the room rather than a safety deposit box in reception. I would definitely recommend this hotel to others and would stay here again.

Wonderful hotel, they made our stay extra special, thank you Lavelle and the Hyatt Place staff. Don't forget to enjoy the great breakfast, the walk to the metro right down the street, easy on and off the NoMa station, thank you again. We give this hotel 10 stars

Quirky boutique style hotel in the 'Old Town', great welcome friendly and helpful staff. It's literally opposite Lincoln Park. Our room was clean and welcoming with air con, flat screen TV, en suite shower/bath, and a fabulous view of the City. Be aware you can't park so they offer valet or self park $50 for valet and $30 for self park. If you have just landed from a 9 hour flight like us this is handy.

I've stayed at Red Rock Resort & Casino twice now, and I love this property! If you want a refined and relaxing alternative to the typical Las Vegas experience, then the Red Rock is perfect for you. It's about a 10-15 drive from the Strip, and McCarran Airport, located at the mouth of Red Rock Canyon. The location is a perfect springboard to some of the areas best outdoor activities. The property is easy to navigate to, right off the I-215, they offer convenient and free self-parking, as well as valet.We arrived in Las Vegas early in the morning, and the friendly front desk staff (B.J. in particular) were able to allow us to check-in several hours early, we were very appreciative for that! She briefed us on features of the hotel, and a couple important policies. The hotel does preauthorize $100.00 a day for incidentals, which is refunded upon checkout, so I suggest using a credit card, not debit, as it could take up to a few business days to reflect.The hotel features several restaurants, bars, a fitness center and health club, as well as retail spaces, movie theater, and bowling alley. There is a Starbucks on site, above the lobby, very convenient way to get your morning joe. The outdoor pool area is probably my favorite part, they have plush lounges, outdoor cabanas, and once again, an exceptionally friendly staff.Red Rock is also within walking distance to "Downtown Summerlin", a sprawling outdoor shopping center with such retail stores and restaurants as H&M and California Pizza Kitchen, but also Trader Joe's and Costco are within a relatively short walking distance as well.Ask for a room close to the elevators, our room was a long walk (300+ steps from the elevator), although that's not a complaint, I like the exercise. I do feel that parts of the property are starting to show their age, slight wear and tear on some features of the room, but we overall still had a luxurious experience. I would like to see some of the room service tables that guests leave outside their room collected quicker, some seemed to linger there overnight.Overall, I definitely recommend the Red Rock resort for an exceptional Las Vegas experience!

This hotel masquerades as a 4 star property but it is anything but. It is old, run down, taped up and overpainted. Despite claiming a renovation, this place needs a lot of work.The windows and doors are so old they barely close, the AC units are stuck in the windows like you used to see in the 1960s - they don't function well and are noisy.The bathroom has no ventilation (there is an old fan but no switch), the drains in the tub and sink are very slow and there is barely enough room to wash your hands. The towels are mounted on the back of the door because there is no room for a towel rack. The floors are not even and the wall paper is peeling.The elevators do not work - there is a sign that one of the elevators is not working - well in fact 2 out of 2 elevators do not work - so this is a 7 story walk up. You can however take the service elevator with the staff as they fill it with trash. The service elevator lets you out on O'Farrell street so take a coat if you just want to go to the lobby because you have to walk around the block and re-enter on O'Farrell. The halls rare filthy, the stairs are filthy.The rooms are not well equipped - sort of patched together and repainted but the age really shows. Seems like a mix of home depot fixtures and nicer hardware but nothing matches. The ironing board is so filthy you have to cover it with a pillow case if you want to use the iron. The iron is also rusty and stained. The hair dryer is filthy with caked up stuff on it.Upon checking out I asked about the "resort fee" - what resort? I thought I was in a homeless shelter.This all would have been fine if the room rate was$89/night but I paid $580 per night - absolutely absurd waste of $.THere are so many hotels in SF - this is a pass

Stayed here for a week. Good clean hotel, the staff was very friendly. The breakfast was good, rooms comfortable and wifi fast.Good location, close to subway station.Will be back if in this area....

Checked in for a couple nights on a work/pleasure trip - Wilson at the front desk hooked it up and put us on the 36th floor!! Amazing views. I really like this hotel (as long as the cost isn't crazy expensive, which unfortunately sometimes it is because it's SF) and will definitely be back next time I'm in San Francisco!

We chose to stay at the Platinum Hotel as we were travelling with young children. We were all blown away by the suites! The rooms were spacious and fully equip. We were traveling with a large group and were very comfortable when we met in one suite for pre-dinner drinks. We ate in the restaurant every morning as the food was of a high quality and affordable. The restaurant was perhaps a little understaffed though on several occasions considering it was peak summer season. My only qualm was the valet service were a little direct at times. We utilized their service when traveling to the strip but on one occasion were told that our tip was too low which was a little shocking.

Had a pleasant stay. Very central to shops and close to cable car and tram, Union Square and China Town. Even walking to the wharfs isn't all that far and can be done within the hour. Hotel could do with a renovation, but that would probably put the price in a different category. Rooms are clean, have enough space, and complimentary internet works well. Would use again.

Hats off to the D. My wife, daughter and I were comped a beautiful corner king on the 27th floor. the view was fantastic . Nickel Mainia is gone but other great slots are in its place. Love this place!

Really nice hotel, rooms were great - spacious and clean.Asked for a quiet room at time of booking and check in, we received a room directly above the Terrace Bar - which has loud bass and music until 1am each morning. Far from impressed.

Getting off the elevator on the 4th floor immediately you get a swift of smell from the SPA and along with the SPA music that makes you get into the relaxing mood that we all want from time to time.My usual routine starts with first going to the GYM and working my butt off! The equipment is clean and everything is working properly. The staff is always very friendly and ready to help you out. My personal trainer Janaka is incredible. I hired him right away and never looked back on my decision. He listens to me and he is flexible when it comes to timing and the work out routine. Best Personal trainer Ever!After I sweat for about 2 hours, i run, not walk but run to enjoy the rest of the fun facilities that is available on the 4th floor.... SPAWalking in the smell of lemon grass oils and the music is sooo soothing. I immediately take a hot shower and put on a robe that i can use for the rest of my time. There is a steam room to steam off all my muscles that i have worked out and there are different temperature pools and the best of all things is the Ginger Lemon Tea!!!!!!!! i usually have at least 5 cups of it.If you are interested in having a treatment done, there is a wide menu to choose from what you wish to do. They also have a snack room after the treatment, make sure you ask to be taken there.Ladies, after your spa time you have an area to get ready for the rest of the day, bring your make up and while your having your 5th cup of Ginger and Lemon tea you can do your make up and blow dry your hair (blow driers available) and prepare to take on the world! Because you will walk out of there feeling super relaxed and full of good vibes and energy.There is also a pool if your interested in having a healthy salads and fresh juices.I would dedicate an entire day to enjoy all the facilities and have a full experience at this amazing place.

The location is its greatest asset. So convenient, right across the street from Vdara/Aria/Crystals on one side and Planet Hollywood/Miracle Mile Shops on the other side. You can easily walk to places for dinner, lunch etc. and taking a cab anywhere is no problem either. I thought it was great to be so close to all the action, being right on the strip but at the same time not in a noisy location.Room was of a very decent size, we had a 1 bed room apartment. Nice sofa to relax in, dinner table and chairs, quite well equipped kitchen with a dishwasher, cooker, fridge, coffee maker and toaster. Bedroom had a massive king size bed which was comfortable and aircon was easy to adjust and worked well. Bathroom OK, shower felt a bit small, but at least there was a tub so you could have a bath. We looked under the bed and there was a card there reading "yes, we clean under here too!". At least they have a sense of humour. The rooms that do not face the strip mostly overlook other rooms so be aware of this, you can see straight into the rooms across but if you want privacy you just draw your curtains. Our room (apartment) was pretty quiet, since it did not face the strip just the self-parking lot.Gym is fine and pretty well equipped. Only one elliptical. Lots of treadmills, weight machines, free weights. Was never crowded.As predicted they did try and get me to go to a presentation "we just want to make sure you know how to use our booking system". If it really was a 30-minute presentation about their timeshare offerings and they were honest about it all, I would have gone. In fact I am genuinely interested in a timeshare. But not with the approach they had, and knowing from past reviews that the 30-minute presentation is not 30 mins but rather several hours with a hard sales pitch.Housekeeping is not really housekeeping as we know it. Unless you opt for the daily service (which will cost you something like 25 dollars a day extra) all you get on a daily basis is fresh towels. Mid-stay they will come in and empty your trash and make your bed but they never did any proper cleaning. I think that when you are on vacation you appreciate coming back to a freshly cleaned room/apartment so wish they would offer a lower-cost, daily, full room cleaning service. When emptying the trash and taking out towels they leave these in the hall overnight to be picked up, I thought it was quite gross to see lots of trash bags outside rooms in the corridors.Most floors have a laundry, which was very convenient. Use of washer/dryer is free and if it's in use just use the laundry on a separate floor. You can purchase detergent from a machine, takes 2 quarters.The shop downstairs is fine for your basics i.e. drinks, coffee, eggs, bacon etc. Not much fresh produce (no vegetables etc.) but if all you want is bread, milk and bacon for your breakfast you're good.Self-parking gets very full on weekends. On weekdays there are always spaces in the underground self-parking which is very convenient, short walk to the elevator. The outdoors self-parking does not seem to be controlled in any way so you get lots of non-guests parking there, filling up the lot.Pool area upstairs was nice....but pool is very shallow so fine for a dip but not suited for an exercise swim. On weekends the pool area gets busy, people bring their own food and have a barbeque,There is no room service but various restaurants and take away places will deliver. They give you a menu for a service which I tried but it was such a mission to place an order that next time I just used an app on my cell and that was great.

A group of us needed a one day stay at the end of cruise before our long flight out that evening. We booked this hotel, because it was close to the airport. That is about the only thing that is good about this hotel. Not sure it is a place where people live there full time, or just use it for a few hours. Located in a very bad part of town with some shady people hanging around the outside and back of hotel. Our two families left everything in our cars, went out for the day and only used it for a quick shower before our flight home. We left our flip-flops on while showering and used our own towels. The pool looked to be the nicest part of the hotel and it was occupied by the families that I think live there.

the ele vator was broken the whole time I was there and no one ever offered to help with bags or anything. No extra services were in place to accommodate this inconvenience. Also, I think if your room faces a brick wall with not even a glimpse of sky there should be a different rate. It was almost disorientating to not even be able to see what the weather was like outside. One last issue - the building is old so in order to update it there are huge and very loud air conditioners in the window. Although i was glad they worked well they were so loud they woke me up when they came on and I had to adjust the volume on the TV any time they were running..

I booked this property trough TripAdvisor.Once I arrived at the hotel, that is in a very good location and nice, the front desks told me to wai to check in, since they were having issues with their new software.At check in they didn’t find my pre-paid reservation, and the kind young lady asked me to forward her the email with my booking. I asked several times to confirm she received it, and that the only charges would be the incidentals.She confirmed. At check out yesterday, another lady told me that the receipt for my incidentals wasn’t available to print, for the amount of 38$, she asked me to leave my email address, thing that I did, and she would have sent me the check.This morning I received an email from my AMEX account with an approved purchased , at the hotel for 520$, and after calling them they kept telling to call later because the manager accounting, wasn’t available.Those management is completely unprofessional and not limpid.Unprepared and trying to trick you all the time.I have now to dispute the charges and waste a lot of my time for their negligence.I strongly suggest you not to stay at this place, since I saw that other several international clients had problems with front desks and reservation

I stayed at Fremont Hotel over the Labor Day weekend, and I had bought the room via a mystery deal about six months ago. It was a great deal for a long weekend.However, when I was there for check-in, they couldn't find my reservation, so I had to wait on the side for about thirty minutes while the HQ went through paperwork and put my reservation into the system. No apologies from the front desk and nothing was offered during this process, which was completely their fault. Also this process made me nervous, as it was a saturday check-in, on a long weekend and I didn't know how much my alternatives would've cost, if these guys were not able to find my reservation.I charged a couple food bills to my room and each time it was a pain for them to get my name down, check ID several times, check their system whether I stay there etc. It was just super slow and annoying. I had done this at other Vegas hotels and mostly it was a breeze. Also their front desk, player's club and floor management have a major disconnect in their back-end comp system. So, charging these bills to the room was basically useless.Upon entering, they authorized my credit card for $100 for incidentals, and this was fine. However, when I checked my bank account, I saw an additional authorization for around $60 on that very same day, which I didn't authorize. On the checkout, when I asked about this, the guy at the front desk had no clue, although he confirmed that someone authorized my card for an additional amount. By the way, it has been 5 days since I am back and while that $60 authorization disappeared, the $100 authorization is still lingering on my account.The room was tiny and dingy as many others mentioned. There was white fluoroscent light in the hall inside the room, which I find very disgusting (feels like in a hospital). The bed was comfortable enough. I was on a 5th floor at the back side of the hotel, so no noise from Fremont, but lots of high pitch noise from the huge HVAC units at the back of the hotel. So, it seems like wherever you stay on this property, you'll get noise.Location is just perfect for Downtown. It's located right on the Fremont St., with easy access to other major locations and free concerts etc. The bus stop for WAX and SDX is also right by the hotel.Also kudos for not charging a resort fee. So for the last two upsides, I gave them 2 star rating, as these were the only upsides with the hotel.

I stayed only a night with a group of friends, in a family suite with two rooms. It was an amazing stay! I wish i could stay longer. The hotel located bect to a bts station. There are hawkers selling local food right outside the hotel all day. After dinner we were back. We drank in the living room and balcony while enjoying the night view of bangkok. Staffs are very helpful!

We were here for a long weekend and had an amazing time. CQ is a centrally located hotel, close to great restaurants, bars and cafes. Liz from reception catered to our every need and answered any questions we had while providing great recommendations for cafes restaurants.

We stayed here in May 2018 for 3 nights. It is a very modern, contemporary hotel that has some very stunning public spaces. We had stayed at the Crosby Street Hotel a few streets away earlier in the week and this was quite a different experience. The PUBLIC is a very cool looking hotel where there are a lot of very trendy types. I am not a trendy type, nevertheless we enjoyed our stay and felt comfortable.PROS: 1. Gorgeous spaces downstairs for coffee, lunch, snacks with small tables and large community/shared tables. Stunning roof top bar. The shared spaces within this hotel are absolutely beautiful. 2. Apart from one or two lanes/streets near the hotel (see below), the location is pretty good. It's a few streets from Broadway, a couple of minutes to Spring Street, Prince Street, lovely coffee shops, boutiques etc. 3. Extremely clean inside, which I love!CONS: 1. We walked to this hotel from SOHO before we checked in and some parts of the Bowery (a street near the Public) are not great. I didn't feel 100% safe, there were some shady looking characters and I almost cancelled my stay at the hotel.2. The rooms are NOISY. We paid extra for a 'great view' which meant we were on the 15th floor but it was still really, really noisy at night. I could hear every siren that went by and found it difficult to sleep. The exhaust fan in the bathroom seems to have a mind of its own too, so it came on and went off at all sorts of odd times. If they had double glazing, it didn't work.OTHER: There is no reception desk (which is fine by me), you check in on line, or you're met by a team member when you go up the escalator. There is a fridge in the room but no mini bar (once again, fine by me because I prefer to put my own things in the fridges). There is no room service as such- you guessed it, fine by me. Instead, you can call or order food from them on line, then after 5-10 mins catch the lift down the the ground floor and hey presto, its waiting on a shelf by the lift door!It's a very modern, contemporary hotel without all the trimmings, which seems to be why many younger people seem to love it and stay here.Not sure I would stay here again, but it was pretty good.

We came off a fabulous river cruise up the Mekong, seeing S. Vietnam & Cambodia!! Wanted to visit Thailand too, before heading home to Portland, OR. Staying for 3 nights in Bangkok was wonderful, because we picked the perfect location/neighborhood on the river near all the fabulous temples, canals, museums, and restaurants - during Songkran, the crazy, wet Thai New Year! Riva Surya Bangkok is a lovely boutique hotel with a wonderful staff (Thank you Pwei & Ae!!) It has a good river-view restaurant & offers fantastic massages by the lovely pool! Highly recommend for comfort, style & reasonable $$ price!!

room we stayed in was old, had ugly outdated decor/paintings, but it was fairly spacious.the shower was a very good size with updated fixtures. I loved the miniature johnathan adler showergel shampoo conditioner lotion collection provided; smelled divine!the toilet had its own room with the door in an odd position (hard to get in/out of toilet room)The 2 clear drinking glasses next to the coffeemaker had opacified residue on them. the ceramic coffee or tea mugs didn’t smell clean. Our room had a good sized small fridge.loved the in room full size mirror.The thermostat on the wall allowed setting changes BUT the actual temp itself never felt any different; i only managed sleep 3 hrs tops that night bc room was too hot and stuffy.The comfort of the bed was okay, it felt a bit sunk in and springy.gym and breakfast are on GL garden level, gym is 24/7parking garage is connected to Japan center garage (you pay hourly rate when self park)Hotel lobby has 2 elevators (reaches all floors); both in working condition during our stay.around the corner of the lobby elevators there are 2 other elevators (only goes to some floors) that are mostly used by staff and housekeeping; One was out of order during our stay.During our stay, the wait for ANY of the elevators (going up or down) took so long i swear by the time it finally opened up, i had turned more grey and more wrinkly than the day before.valet parking per night is $50+taxresort amenity fee per night $27+taxroom rate per night+taxWith all these jacked up prices, they are super stingy with late check out; latest they allow 12-1230pm

We spent 6 nights at The Inn at Union Square - the hotel is in a great location, especially for transport links around the city (cable car, bus and BART). We arrived from SFO via BART in to Powell Street which is 3 blocks away so easily walkable.Our room was small and perfectly comfortable, the hotel is very homely with staff that cannot do enough to help.Wine hour in the evening is a daily treat and a great opportunity to hear other guests stories and travels from their day in the city.And if the cheese and wine at 5:30 wasn't enough of a treat, arriving back from dinner to warm cookies on our landing certainly did the trick!Breakfast in the morning is served on the third floor in the communal area which again gives a homely and personal feel that you just don't get in most hotels.I would highly recommend The Inn and will definitely return on my next visit to San Fran.

My 81 yr old mom and I stayed here for a couple days during our visit to California. The hotel is ideally located very close to Union Square , the Cable cars, sightseeing busses , shopping and the entrance to China town. Very safe area being so close to the square.San Francisco is better suited to the young and those that are in shape as there is a lot of walking and hills. We were able to get around fine due to our cable car pass and tours on the double decker bus but my mom was very tired by the end of the day.I'm a Marriott Gold member so we enjoyed the club lounge, especially the great evening selections. During the week the rooms are very expensive but the prices drop dramatically on the weekend but that's true all over San Francisco.I would absolutely stay here again. The concierge was very helpful, the staff was great and the rooms were good sized and clean. TIP --The seafood chowder I ordered from room service was the best I have ever tasted! Excellent and the crab cakes were also good..worth every penney we paid!!

As none of us had ever visited the city before, we were unsure that the location was the best choice for a girls' weekend but it ended up being perfectly situated between the different happenings. Eric, the Concierge, gets a two thumbs up from us! He was extremely helpful throughout our trip.

We exchanged our floating week through Interval International, which cost about $300 (membership fee, plus exchange fee). We gave up our 3-bedroom timeshare in Florida for a 2-bedroom in Las Vegas, because so many resorts in the Interval exchange directory do not have 3-bedroom units. The exchange option on Interval website does not explain fully that Tahiti Village and Tahiti Resort are 2 different locations. It appears that if you book a room, you could be placed in either location. This is not true, and Tahiti Village will not even let you use their location to access their pools, huge lazy river/waterfalls, etc. So for the same amount of money that others paid to stay at Tahiti Village (just look at the difference between the Village and Resort in website pictures), we got stuck at the Tahiti Resort. We had a beautiful view of an asphalt parking lot off our balcony, a horrible Wi-Fi connection, and one pool that was "temporarily" closed the last 4 days of our vacation. Considering the pools were barely better than a upscale hotel pool, it was rather disappointing to lose access to the larger hotel-sized one.There are pictures of the 2017 remodeling that have taken place, showing updated unit remodeling. However, we didn't get one of those. We got a room with a parking lot view, in one of the old units.It was quiet due to the fact there was no casino in it, and they did run shuttles to the Mirage and Tropicana (free of charge), but just be careful of what you're getting for the amount of money you're spending to stay there. Had Interval website explained better that these are 2 separate locations, we never would have paid Interval the $300 we did, when we could have chosen to stay at our own resort for free, in our own beautiful 3-bedroom unit.

Compared to the other mega Hotel complexes in Waikiki this 635 room hotel is small. It has 3 different types of resturants which are all good. It is bright, open, airy and friendly but some rooms can look onto others opposite. The pool is large with many loungers to choose from and the rear of the hotel is on the sandy beach with a rocky floor which makes it difficult to stand in the water. However next to the hotel is Fort DeRussy museum where there is a large sandy beach with better access to the sea. A 7/11is 300m away opposite the hotel and large commercial shops are also only 500m away.

We used this hotel as a base for a family vacation in San Francisco. The location is great if you don't plan to have a car in the city (parking is hard to find and expensive). There is a BART/Muni station less than two blocks away. BART will get you to and from the airport. Muni will get you most other places, such as Golden Gate Park. You can also pick up the F-line streetcars nearby. These will take you to the piers (Alcatraz tours) or even all the way to Fisherman's Wharf. The end of the Powell-Hyde cable car line is two blocks away and can take you to the Wharf area as well. It's nice to be able to easily reach all the tourist spots without actually staying the middle of them.The hotel itself is nice. Our room was clean and the staff was friendly. There are various food options nearby including a better than average food court in the shopping/theatre complex directly across the street (also a Target there). The fitness room was big and I believe it's open 24 hours.Overall we thought this hotel was a very good choice. It was a much better value than the hotels in the Wharf area. We would definitely stay here again.

This hotel is superbly located just 5 minutes walk from Fisherman's Wharf. It is bog standard clean accommodation (probably equivalent to Premier Inn in the UK). It has all of the amenities you would need though the free safe located at Reception is a bit of a pain. Breakfast is adequate but busy. It is very expensive and would normally say not worth it but you are simply paying for the location.

One of the reasons we picked this hotel was for the free parking, as it is very expensive in San Francisco! Great hotel with very friendly staff. Had a room overlooking Lombard Street, but we did not have any issues with the noise. A bit far away from the main touristy areas in SF but still within walking distance or a cheap uber ride.

I stayed here for 3 nights in Feb/Mar on business. This place is just ok. Check in easily took 45 mins even with 3 staff working...they were just incredibly slow. The rooms (and the hotel for that matter) need a remodel. Everything in my bathroom was old, rusted, and malfunctioning. My air conditioning was stuck on 90. There is tons of noise...I learned this when my next door neighbor threw a 2am party. This hotel seems to be a cheap option in an otherwise expensive area. If I came here to stay for vacation, I would be livid. Don't waste money on this place unless you expect very little. I'd rather stay anywhere else next time I visit.

Aside from having the most perfect position in the nation's capital, and the best bar and breakfast setting, Eric Gammill is a world-class concierge! He was a star and helped us with multiple bookings, tickets and an important courier! Everything works seamlessly at the Hay-Adams!

My family and I (four adults and one very bright and inquisitive 7 year old girl) spent a weekend at this hotel. We booked it so that we could go to the National Museum of African American History and Culture. The hotel was a 20-minute walk from the museum, on the National Mall, or a short subway ride.The hotel is very nice! It's clean, roomy and has complimentary breakfast. A full breakfast, not a continental breakfast of coffee and pastries.We arrived late Friday morning and there were no only several restaurants open nearby, there was food trucks with a lot of different kinds of food. However, on Saturday, many of the restaurants were closed and the food trucks were gone.The hotel is near a lot of Federal office buildings and a lot of the businesses cater to workers, who are there from Monday to Friday. It was a lot less lively on the weekend. There is a residential area, with open restaurants and stores a few blocks away where we were able to find food on a Saturday evening.The only down side was the parking garage. We drove up from Virginia Beach, Virginia so we had to park our SUV. The garage is right next to the hotel but there are also two public parking garages on both sides of the hotel. We were confused as to where we were supposed to park and the sign directing us to the hotel garage was against the hotel and there were trucks in between the hotel and the street so it was hard to see them. We found the right garage but didn't realize that we had to check in and get our room key cards first to enter the garage. After driving down a short slope to the garage and almost having our SUV hit by the lowering gate, we tried to back up to go back to the street. My sister (who was driving) ended up scraping the front bumper of the SUV on the side of the driveway wall. Damn it! We got everything figured out; the manager said that he would report the incident to their insurance company. AND the parking is $42 a day! If possible, you might want to leave your car at home and take Amtrak.From then on, the trip was great. There is a pizza place right next door that has great, New York-style thin crust pizza and tasty, big, fresh salads. We got take-out there the first night. There was also very tasty infused water in the lobby, strawberry, cucumber mint. Yum!I highly recommend this hotel but be careful about the parking garage.

The hotel is fine, staff is great but the area is a complete dump, crackheads everywhere, nothing open at night. There’s a courtyard across the street that fills up with 25-50 addicts every night who bring boom boxes and have a little dance party. The police come every so often and you can hear them break up the crowd with their sirens and loudspeakers. They leave, come back and are usually a little quieter. Charming place, also, no cable tv.

Arriving in San Francisco was fun enough, and the drive out to the hotel was pleasant as well.Arriving at the hotel, greeted by Theo (I hope thats right), he was the right kind of friendly, made us feel at ease and welcomed not just to the hotel but to San Francisco as a whole, so it felt like a great start.We were running late unfortunately due to the flight being delayed on the way in, but Theo offered to call a cab once we had put our bags in, he also provided us with a map and how to get there by bus and how to get where we were going the next morning which was a great help.Heading for the room, the décor was fresh and clean looking in the halls. The room, on the second floor didn’t offer a great view, but this didn’t bother us, as we were only there for 2 nights anyway and only in later in the night. Spacious enough room, very clean throughout and a bath was welcomed after our long flight and getting back from the Giants game, we made good use of it (no innuendo implied here btw), cable TV as well, so we were happy with it the few hours we watched.As for location, not far from Hyde Street, which is the main bus route where you can get to Pier 39 for all the bus, boat and Alcatraz trips. Also, Lombard street is towards the end before you hit the George White High School (formerly OJ Simpson High School), which you could do before it got busy in the morning. If you head left when you come out the hotel and carry on up to Hyde Street, the bus stop is to the right, across from CVS convenience store, very short walk indeed and the buses are very cheap!All in all a great and comfortable stay, accented by Theo’s right kind of friendly attitude and helpfulness, I would definitely recommend and return to this hotel if we were coming back to San Francisco in the future, just for the friendly factor alone.Thanks Theo :)Sheryl and David

Let me start with the positives:1. Kaeo is the best. She helped me lot during booking and convinced me to stay. True professional.2. The hotel is located in a quite place compare to the neighbourhood. 7 minutes walk to the Bumrungrand Hospital which isn’t bad.3. Shops and restaurants are around.4. Nice cozy pool.5. Good breakfast (though I was expecting more fruits - in terms of varies)6. Smiley staff.Now the opposite:1. During checkout I was told that we had a Pepsi but in reality we never had any drinks from the room. I have told this to the checkout desk but unfortunately the manager wasn’t convinced. He said it’s must me my boy who drunk it(a 14 months old - are you insane!). Anyway, so I had to pay for something which I/we didn’t consume. It’s not about the amount but principal. I think this could be the staff who cleaned the rooms (we had connecting rooms) who drunk the Pepsi and kept the bottle on the top of the freezer (I hope I’m wrong otherwise it’s scary)...if not them probably a ghost who likes Pepsi!!2. Checkin was time consuming.3. During checkout, I requested for a taxi which they couldn’t organise; I had to get one for me.4. There are unnecessary furnitures in the room making the room look much smaller (referring to the connecting room with king bed).5. I had to ask for a comb, shower gel, toothbrush and paste!! Oh yes and tea. The lady gave me one tea bag and said that’s the only one she had.Anyway, I hope things will improve so that I can stay in the hotel in near future!!

Great location. Manager stepped up and took care of slight problem we had. Easy walk to good Mexican food and space needle. Walked to baseball stadium too and pikes place market. Very nice and friendly staff. I would definitely stay here again.

Went for a wedding , beautiful setting friendly staff large clean rooms! The food at wedding was delicious, appetizer in the garden patio was a nice touch the servers were pleasant and always ready to help. Totally enjoyed our stay at the Fairmont Washington DC.

We love the Red Rock! I hate the strip but if you do want to go they have a free shuttle that takes you to the strip. Love the Pool! Love the bars and restaurants! The rooms are amazing! Could use a coffeemaker in the room though. I love to gamble here too!We will be back!!!

The location is perfect! Close to navy pier, millennium park and Michigan Ave. Also the view is great! In addition, there is a Whole Foods grocery store right across the street. As a family with small children, we went there to eat and to get fruit and other supplies. We will be staying here again!

Stayed here for two nights. This was my second time at the Park Central (I would have preferred to stay elsewhere but was with a group of people staying here so it was just easier). The hotel is fine, the rooms are nice and the location is great (and easy to access on the BART from SFO). My only major gripe (and others on here have pointed this out) is the $44.60 "resort fee," which was about $30 on my last stay. Yes, it is made clear when you are booking the room (though I guess some very casual travelers might overlook it). But I still do not get the point. First, in what sense is the Park Central a "resort"? Second, and more importantly, if the flat fee is added to every room for every night, why not just include it in the room rate? Maybe the future will bring a $40.00 room rate with a $120.00 resort fee?

The hotel is great as expected from the price level.However - extras you should pay are extremely annoying.For example if you ship something to yourself to the hotel - expect to pay 10-25$ per package. If amazon split the package to 3 - you pay separately for each package.Fitness room, pay again...Wifi - 13.95$ per day...good hotel, but be aware of the extras

Checked in at the Normandy and initially it was a small room- the room was warm and I was a little upset but the gentleman at the front desk -Robert- came up and reset the thermostat, brought us a fan and offered to move me to a larger room the next day. The next evening when we were going out - Robert offered us umberellas because it was cloudy. Good thing he did because we got caught in the rain. The room may have been small, but it was spotless and the customer service is top notch. They took excellent care of us and I would highly recommend them. Special thanks to Robert!

The best place for breakfast with the most pleasant view as Hawaii should be. Most people dont know that there is a cold and hot menu, so if you just want to eat healthily, then you can do the cold with fruits and cereal, yogurt and raw Hawaiian honey dripping from the honeycombs.

Checking in was less then five minutes. Room was very clean. Our stay was wonderful. Casino area was filled with awesome slot machines. Had easy walks to near by casinos that we also enjoyed. I highly recommend The D. In our next trip to Las Vegas our stay will be at The D.

Working for a few days in the Financial District, I was concerned this hotel was a little too far away. However, the start of the cable car line (@ California & Van Ness) is adjacent to the hotel and made for a fun and easy way to get to the office. The hotel itself was quiet and "nice", but not spectacular - could use some updating. Easy walk from the hotel down Van Ness to Ghirardelli Square, reasonable walk the other way to Union Square, or hop on the cable car to go to Chinatown and other tourist-y destinations.

If you want a cosy atmosphere, want to feel somewhere like old England or France, this is the place to be. If you do not want to have breakfast with others, there are small tables for 2 to 4 people. The breakfast selection is very good, the rooms comfortable and unique. The manager and staff are charming and very helpful. You need to discover this B and B.

I stayed there with my family and the valet guy was SO RUDE. the first time i checked in when i was unloading my stuff on the hotel driveway, the guy kept telling, rather unpolitely, at my brother not to unload there, even if it was the hotel driveway. so i ended up parking on the street and had to carry 5 heavy luggage across the stairs. when the manager saw me he asked me why didn’t i unload my stuff on the driveway. i said it was because the valet kept telling us not to and told us to go, and the manager told me to show him which one the guy is but we said not to worry since it was not a big problem. however, when we checked out, the same guy was literally shouting at us for loading our stuff on the driveway. there was a van in front of us so we parked behind them and started to load, and none of our luggage was in the way of the sidewalk. he kept shouting and shouting until we decided to call the manager. then the valet guy started accusing us that our luggage was blocking the way etc., but even the other customers that were there saw that our luggage was NOT in the way and started helping us explaining to the other staff members. even then the guy kept blaming us i’ve travelled quite a lot and never once in my life does a hotel treat me this way. the way he spoke to us was just plain rude. i would never stay here again and i would never recommend anyone to stay here.

Service is horrible. When I arrived at 9pm, they could not create room keys so I agreed to wait. I had dinner in their restaurant which was like eating at a dinner with 4 star prices. I came back and the front desk person was super rude. He handed me the keys and then told me the keys probably wouldn't work. He also told me the room was on a didferent side to the hotel. Just a mess.The next morning I visited the gym and they charge guests 15 dollars to use the gym although it's a small facility in a basement. Just a joke for 360 per night. Upon checkout, they couldn't produce a bill nor would they correct charginng me 60 bucks for breakfast. I had to call back 4 times to get a bill and get the overcharges refunded. I will never stay here again in life. This is not luxury or confort. Their bath products are horrible too: - pungent rose smell. I can't believe this property has a Fairmount brand. It needs new management.

Had an enjoyable couple of nights in this very nice hotel. Good location, large and comfortable room with view of the Creek. Excellent breakfast, High Tea and staff very helpful. Ramadam when we visited, so City quiet until the evenings but we still enjoyed our stay very much.

I absolutely loved the hotel and service that was provided. They were very nice and treated us like we were important and they took care of us with any questions we had and we're very helpful! The valet was amazing and very quick! The rooms were clean and very comfortable! Best sleep in a hotel that I've had for a while!

The hotel is very clean and located close to armenities including the train.Rooms are great.My recommendations are1: when hotel is not fully booked, please do not put families with kids next to others while you could leave 1-2 rooms empty in between. I couldnt sleep since the sound insulation is crap. I was hearing people from pool and next door children crying. You need to manage the floors effectively yet need to balance comfort of customers if you already know that your buildings sound isolation is almost none2. The hotel restaurant is great but when we ordered room service for burgers, the burgers were awful. It does not taste like beef. It tastes like tons of filler materials. For such great hotel, you need to raise the standard for simple thingsThis was my 2nd visit and due to above, I dont plan to stay there next time.

Clean, nice room with a view. (from the 11th floor). It is very convenient to the metro Green line. (1 block away). Valet parking is very expensive. But you can park free on the street after 6:30pm and before 7am. During the day it is 2 hour parking.The staff was quite nice, as expected.The neighborhood has quite a few options for dining. And the SE waterfront is a short walk and well worth it!