Datasets:

splevine
/

dstc11-intent

index int64 0 4.2k	dialogue_id stringlengths 1 12	turn_id stringlengths 16 17	speaker_role stringclasses 1 value	utterance stringlengths 5 1.32k	dialogue_acts stringclasses 2 values	intents stringclasses 82 values	industry stringclasses 3 values
0	banking_0000	banking_0000_001	Customer	Yes I called earlier to see if you could see any pending deposits on my account. I was just wondering if you could check my account balance for me.	['InformIntent']	CheckAccountBalance	banking
1	banking_0000	banking_0000_039	Customer	Actually yes. Could you also give me the balance on my savings account too? I'm sorry.	['InformIntent']	CheckAccountBalance	banking
2	banking_0000	banking_0000_045	Customer	OK, could you also tell me what the last deposit and last withdrawal was on the account too?	['InformIntent']	CheckTransactionHistory	banking
3	banking_0001	banking_0001_001	Customer	yes, I need to change a email that I have on file. Please could you help me with that?	['InformIntent']	UpdateEmail	banking
4	banking_0002	banking_0002_001	Customer	yes. I've lost my phone last week on a trip to Florida. I was down there for my daughter's wedding. I just received a new phone and would like to update my number on file please.	['InformIntent']	UpdatePhoneNumber	banking
5	banking_0003	banking_0003_001	Customer	Yes. I need to Close my account and transfer the remaining funds to another account please.	['InformIntent']	CloseBankAccount	banking
6	banking_0004	banking_0004_001	Customer	Hello I'm calling to transfer the main funds from my closing account to my other account.	['InformIntent']	ExternalWireTransfer	banking
7	banking_0005	banking_0005_005	Customer	I am driving around and I'm trying to locate one of your branches.	['InformIntent']	FindBranch	banking
8	banking_0006	banking_0006_003	Customer	I'm doing good. I need some help please. I am trying to open up a new checking account with you guys.	['InformIntent']	OpenBankingAccount	banking
9	banking_0007	banking_0007_047	Customer	one more question, what phone number do you have on file? Do you have the the three oh four eight four one number? Cuz I changed my number last month.	['InformIntent']	GetAccountInfo	banking
10	banking_0008	banking_0008_001	Customer	Hi this is Julie Williams. I'm calling to check a balance on my account.	['InformIntent']	CheckAccountBalance	banking
11	banking_0008	banking_0008_016	Customer	Oh, OK. Can I transfer two hundred dollars from my savings to my checking account?	['InformIntent']	InternalFundsTransfer	banking
12	banking_0009	banking_0009_003	Customer	I have some weird charges on there I never made. Not good.	[]	DisputeCharge	banking
13	banking_0010	banking_0010_060	Customer	Yeah just to check the account balance for the checking first.	['InformIntent']	CheckAccountBalance	banking
14	banking_0010	banking_0010_062	Customer	Perfect. OK that's great. And can you go ahead and check the savings for me too?	['InformIntent']	CheckAccountBalance	banking
15	banking_0011	banking_0011_001	Customer	I need to close my accounts.	['InformIntent']	CloseBankAccount	banking
16	banking_0011	banking_0011_029	Customer	So how long is it gonna take for this to happen, this transfer?	['InformIntent']	AskAboutTransferTime	banking
17	banking_0011	banking_0011_040	Customer	OK. Good. And I do have to change my savings account over.	[]	ExternalWireTransfer	banking
18	banking_0012	banking_0012_001	Customer	Hi, I need to make a transfer from my checking to my savings, please?	['InformIntent']	InternalFundsTransfer	banking
19	banking_0013	banking_0013_001	Customer	Hi, I need to check the account on my credit. On my credit card.	['InformIntent']	CheckAccountBalance	banking
20	banking_0013	banking_0013_039	Customer	I want. I want to check my savings account.	['InformIntent']	CheckAccountBalance	banking
21	banking_0013	banking_0013_059	Customer	Yeah, yeah, I better open a checking account so my moms can't get it. Can I. Can I open an account that moms aren't allowed to use? I don't want my mom using my accounts no more.	['InformIntent']	OpenBankingAccount	banking
22	banking_0014	banking_0014_010	Customer	I I want to do a wire transfer.	['InformIntent']	ExternalWireTransfer	banking
23	banking_0016	banking_0016_001	Customer	yes. My name is Randy Appleton and I just got my electric bill and it's much higher than what I was was thinking and I need some help.	['InformIntent']	InternalFundsTransfer	banking
24	banking_0017	banking_0017_001	Customer	Hi I want to transfer funds from my checking account to my savings account. I called earlier about this but I didn't have all the information the agent was requesting on hand. And I think I have it all now and I'd like to do it.	['InformIntent']	InternalFundsTransfer	banking
25	banking_0018	banking_0018_001	Customer	Yes, I was calling to check the balance of my account.	['InformIntent']	CheckAccountBalance	banking
26	banking_0019	banking_0019_021	Customer	Say love. OK, can I check my balance when we're done?	['InformIntent']	CheckAccountBalance	banking
27	banking_0020	banking_0020_020	Customer	OK. Well I was I was calling because I'm actually I haven't and been able to have access on my phone for some reason . I'm not getting any bars where I am. and I need to transfer some money from my savings over to my checking so I have access to some money out here.	['InformIntent']	InternalFundsTransfer	banking
28	banking_0020	banking_0020_057	Customer	No worries. And while I have you actually since my phone isn't letting me use it to do any online banking or anything can I bother you to help me find an ATM around here?	['InformIntent']	FindATM	banking
29	banking_0021	banking_0021_001	Customer	Hello this is Peter Davis I want to update my street address.	['InformIntent']	UpdateStreetAddress	banking
30	banking_0022	banking_0022_001	Customer	Yeah I need to make a wire transfer.	['InformIntent']	ExternalWireTransfer	banking
31	banking_0023	banking_0023_001	Customer	yes hey my name is James. I'm trying to locate the nearest branch. Toward me or near me.	['InformIntent']	FindBranch	banking
32	banking_0023	banking_0023_002	Customer	And and also what are the hours of that branch?	['InformIntent']	GetBranchHours	banking
33	banking_0024	banking_0024_001	Customer	Hi this is Peter Davis speaking. I want to make a transfer from my savings account to my checking account please.	['InformIntent']	InternalFundsTransfer	banking
34	banking_0024	banking_0024_019	Customer	OK and I have another question. can you see where the nearest ATM machine is for me?	['InformIntent']	FindATM	banking
35	banking_0024	banking_0024_036	Customer	No no but that ATM does it do cash deposit because I need to do a deposit there.	['InformIntent']	AskAboutCashDeposits	banking
36	banking_0025	banking_0025_001	Customer	yes. My name is Dan Thomas T H O M A S. And I need to check the balance of my savings account please.	['InformIntent']	CheckAccountBalance	banking
37	banking_0025	banking_0025_012	Customer	can you tell me if gaining any interest on my checking account please, an and what that interest rate might be if I am?	['InformIntent']	CheckAccountInterestRate	banking
38	banking_0025	banking_0025_015	Customer	OK. I probably need to transfer some money out of my savings account to my checking where I can buy those tires.	['InformIntent']	InternalFundsTransfer	banking
39	banking_0026	banking_0026_003	Customer	yeah so I was calling just to check the account balance.	['InformIntent']	CheckAccountBalance	banking
40	banking_0026	banking_0026_049	Customer	no that's definitely not address. that must be my old address. I do new address.	[]	UpdateStreetAddress	banking
41	banking_0028	banking_0028_001	Customer	Yes good morning. my name is John Meadows and I'd like to find the closest ATM to where I live.	['InformIntent']	FindATM	banking
42	banking_0028	banking_0028_011	Customer	OK that yeah no that sounds pretty close. Could you verify the balance in my checking account please?	['InformIntent']	CheckAccountBalance	banking
43	banking_0028	banking_0028_037	Customer	OK OK. The let me where would I get a listing of other ATMs as as I'm traveling around the city?	['InformIntent']	FindATM	banking
44	banking_0029	banking_0029_001	Customer	Hello good morning Joshua, my name is Amber Rose and I'm calling because I want to close down my account.	['InformIntent']	CloseBankAccount	banking
45	banking_0031	banking_0031_001	Customer	hello. I'm calling because I know this lobby hours for Intellibank, have reduced substantially and, and now you're even closed on Saturday where you used to have at least five hours available. And I'm just trying to understand what this is all about and you know, whatever you can help me with that would be great.	[]	GetBranchHours	banking
46	banking_0031	banking_0031_005	Customer	no, actually I wanted to transfer to another institution if that's OK.	['InformIntent']	ExternalWireTransfer	banking
47	banking_0031	banking_0031_043	Customer	Yup, that's Summit Hills Bank. and do you know how soon this will happen? The transfer.	['InformIntent']	AskAboutTransferTime	banking
48	banking_0032	banking_0032_001	Customer	Hey Doug. This is Johan Duly, and I'm down here at the shop I got my Cadillac in here and It's got a leak in the manifold and they say they can fix it today but I got to get the money to them right now, before they can fix it.	['InformIntent']	ExternalWireTransfer	banking
49	banking_0033	banking_0033_003	Customer	Hello. I'm a customer to your bank. My name is Sarah. I want to report about my stolen card.	['InformIntent']	ReportLostStolenCard	banking
50	banking_0033	banking_0033_117	Customer	Of course, yes. Once you block that one, I want to get a new card that I'll be able to withdraw. I need a new card.	['InformIntent']	RequestNewCard	banking
51	banking_0034	banking_0034_018	Customer	that's correct. oh is that Intrabank bank ATM at the library location near a parking lot, do you know?	['InformIntent']	GetBranchInfo	banking
52	banking_0035	banking_0035_023	Customer	I mean if there's one close I'd be willing to try it.	[]	FindBranch	banking
53	banking_0035	banking_0035_041	Customer	well I do want to know if I could maybe just, set up the internet account thing with you guys. You know the the internet thingy.	['InformIntent']	SetUpOnlineBanking	banking
54	banking_0037	banking_0037_020	Customer	OK I definitely want to close it and I definitely want to transfer the money. I have a checking's account that I use pretty much on a regular basis, maybe daily. Anyway, I would like to put the money into that account.	['InformIntent']	InternalFundsTransfer	banking
55	banking_0038	banking_0038_002	Customer	I also need to make a wire transfer.	['InformIntent']	ExternalWireTransfer	banking
56	banking_0039	banking_0039_011	Customer	Oh I see. I see. OK well the reason why I'm calling is I wanna make a transfer of some money from my checking account to my savings account.	['InformIntent']	InternalFundsTransfer	banking
57	banking_0039	banking_0039_021	Customer	the checking account is one five zero one. Zero six. Eight five. and I need to know what my balance is for each one of these accounts. before I make the transfer.	['InformIntent']	CheckAccountBalance	banking
58	banking_0039	banking_0039_029	Customer	yeah actually I need to find an ATM machine.	['InformIntent']	FindATM	banking
59	banking_0039	banking_0039_037	Customer	Oh OK yeah that should be easy to remember. One five seven Mouse Street. OK Oh and you know there's something else that I need to do. I I can't believe I left this to the end. I need to report my credit card stolen.	['InformIntent']	ReportLostStolenCard	banking
60	banking_0040	banking_0040_001	Customer	Hi Amber I'd like to make a wire transfer. Can I do that over the phone?	['InformIntent']	ExternalWireTransfer	banking
61	banking_0040	banking_0040_035	Customer	Is there a fee to do a domestic wire transfer?	['InformIntent']	AskAboutTransferFees	banking
62	banking_0042	banking_0042_001	Customer	Yes, Jerry. my name is Evelyn Richards. I'm out of town and in New York and I need to make a deposit to cover my car note.	['InformIntent']	FindBranch	banking
63	banking_0042	banking_0042_029	Customer	I do need to see what my available balance is on my checking account.	['InformIntent']	CheckAccountBalance	banking
64	banking_0043	banking_0043_001	Customer	Finally! Wow, I've been trying to reach you guys for a long time. You know, I just moved into my area and I been I been trying to do some banking transactions on my with with my phone and it has been giving me issues, so I'm trying to see if I can get a branch of your bank that's around here someplace.	['InformIntent']	FindBranch	banking
65	banking_0043	banking_0043_002	Customer	I want to know how I can get my account balance and statement of account and all that. Look I'm finding it difficult to do that.	['InformIntent']	CheckAccountBalance	banking
66	banking_0043	banking_0043_016	Customer	OK. That's good though right now I want to know about my account balance. What's in my account? money? I I don't know because right now I'm tired.	['InformIntent']	CheckAccountBalance	banking
67	banking_0043	banking_0043_067	Customer	Yeah I think so too because you know but but you know the the thing about this whole thing is this you know getting you guys on on the phone takes a lot of time and takes a lot of stress you know? So I don't know. I I think I need that account your online banking thing, and how do I go about that? How do I get it? Do I please. Please	['InformIntent']	SetUpOnlineBanking	banking
68	banking_0044	banking_0044_001	Customer	Hi, Bill. I'm calling because I just got my credit card stolen.	['InformIntent']	ReportLostStolenCard	banking
69	banking_0045	banking_0045_001	Customer	yes. My name is Dan Thomas, T H O M A S. And I need to. I need for you to look up a transaction that I do not recognize on my checking account. I believe it's associated with my debit card. And that would be my Intel bank debit card.	['InformIntent']	DisputeCharge	banking
70	banking_0046	banking_0046_001	Customer	Hi there. My name is Danny Burns. Can you can you tell me the balance on my account, please?	['InformIntent']	CheckAccountBalance	banking
71	banking_0046	banking_0046_003	Customer	nevermind. like, can you just give me a couple nearby ATM machines? Can you guys help me with that? I've been driving around all day, and I'm tired.	['InformIntent']	FindATM	banking
72	banking_0047	banking_0047_001	Customer	Yeah, I called earlier about closing my account, but I didn't have any of the information readily available, so I'd like to do that now.	['InformIntent']	CloseBankAccount	banking
73	banking_0047	banking_0047_035	Customer	hey, could you tell me what my balance is?	['InformIntent']	CheckAccountBalance	banking
74	banking_0048	banking_0048_001	Customer	Hi Rose, my name is Kim. I am a new customer actually and I'm looking to open up an account with you guys.	['InformIntent']	OpenBankingAccount	banking
75	banking_0048	banking_0048_026	Customer	I did want to ask you about some some local branches. having some brain fog. where some local branches are and their the hours.	['InformIntent']	FindBranch	banking
76	banking_0051	banking_0051_002	Customer	hi my name is Ashley. I'm just calling to find an ATM that's close to me.	['InformIntent']	FindATM	banking
77	banking_0052	banking_0052_003	Customer	not too bad I need to open a account with your bank and get things rolling.	['InformIntent']	OpenBankingAccount	banking
78	banking_0052	banking_0052_044	Customer	well I I did move so I have to give you my new I have to give you my my address period. it's twenty-six thirty-four.	[]	UpdateStreetAddress	banking
79	banking_0052	banking_0052_067	Customer	What's their hours?	['InformIntent']	GetBranchHours	banking
80	banking_0053	banking_0053_001	Customer	Hi Rose. My name is Kim. I'm calling about a a stolen card or a lost card. I'm not sure.	['InformIntent']	ReportLostStolenCard	banking
81	banking_0054	banking_0054_001	Customer	Yes, ma'am. I just moved and I need to find out some information on where your branches are in my area now. so I can you know get down and I need to do some things with you guys. My name is Rodney Hatfield.	['InformIntent']	FindBranch	banking
82	banking_0054	banking_0054_034	Customer	Oh gosh, I I need to get some of that trans. Can I can I transfer about seven thousand of that from my checking into my savings ?	['InformIntent']	InternalFundsTransfer	banking
83	banking_0054	banking_0054_036	Customer	I do have your online banking, but since I moved I don't have my internet set up yet at the house. So soon as I do I'll be able to access that again. And it shouldn't be a problem. Now now at your at your ATMs, do you have the the where you can put cash in. Can you deposit cash through the machine like some some of them used to do when I lived in Saint Saint Albans?	['InformIntent']	AskAboutCashDeposits	banking
84	banking_0055	banking_0055_005	Customer	I would like to open up a new checking account.	['InformIntent']	OpenBankingAccount	banking
85	banking_0055	banking_0055_098	Customer	yes, how much do I have in that account?	['InformIntent']	CheckAccountBalance	banking
86	banking_0056	banking_0056_005	Customer	I imagine. well Rose, I need some help. I am looking at my statement, I just received it in the mail and I see a charge on here that I don't recognize. the date of the charge Oh, I'm sorry. You probably need some information to pull up my account first. I'll let you go through all all of that.	['InformIntent']	DisputeCharge	banking
87	banking_0056	banking_0056_045	Customer	yes. I actually do want to open a open up a savings account with you today.	['InformIntent']	OpenBankingAccount	banking
88	banking_0057	banking_0057_001	Customer	Hi, Susan. Hey I need to make a transfer to a a trade show that I'm sponsoring.	['InformIntent']	InternalFundsTransfer	banking
89	banking_0058	banking_0058_001	Customer	Hi, I had a few things I wanted to do first I just wanted to check my balance on my checking account.	['InformIntent']	CheckAccountBalance	banking
90	banking_0058	banking_0058_018	Customer	OK, well I had there was a transaction showing up on my bank statement it's for a place called Style-Depot. And I I've never been to Style Depot and I'm I've never even heard of it and I've never ordered from there.	[]	DisputeCharge	banking
91	banking_0058	banking_0058_037	Customer	can I go ahead and check the the balance in my savings account?	['InformIntent']	CheckAccountBalance	banking
92	banking_0059	banking_0059_001	Customer	Yes ma'am. My name is David Fidler. I'm trying to take and see about possibly closing one of my accounts.	['InformIntent']	CloseBankAccount	banking
93	banking_0059	banking_0059_027	Customer	well actually if we can go ahead and update my email address cuz I just switched over to a new internet provider. that way I can make sure I stay up to date.	['InformIntent']	UpdateEmail	banking
94	banking_0060	banking_0060_001	Customer	Hi Susan. this is Brian. I'm trying to find an an ATM near me.	['InformIntent']	FindATM	banking
95	banking_0061	banking_0061_001	Customer	Is there anyway to find out some of the branch locations town of I forgot where we were going. Oh, we're going to Colorado Springs that's	['InformIntent']	FindBranch	banking
96	banking_0061	banking_0061_040	Customer	Check my balance in my savings account and my checking account.	['InformIntent']	CheckAccountBalance	banking
97	banking_0061	banking_0061_058	Customer	no I need a branch location though.	[]	FindBranch	banking
98	banking_0061	banking_0061_068	Customer	And the lobby hours?	['InformIntent']	GetBranchHours	banking
99	banking_0062	banking_0062_001	Customer	Hey Melanie. How you doing? I I I'm in big big trouble. I'm actually in my car outside work on my lunch break and I need to make a transfer from one of my accounts to another coz I have a bill that's about to get cashed and the money is not there and I I don't want bounced fees please.	['InformIntent']	InternalFundsTransfer	banking

End of preview. Expand in Dataset Viewer.

This dataset is a subset of the data contained in https://github.com/amazon-science/dstc11-track2-intent-induction/tree/main

The data is filtered by speaker_role as customer and number of intents is 1.

This is an open-source dataset that can be used for demos and explorations.

license: apache-2.0

This project is licensed under the Apache-2.0 License.

Please cite the following papers if using the tasks, code, or data from this track in your work:

@misc{gung2023natcs,
      title={NatCS: Eliciting Natural Customer Support Dialogues}, 
      author={James Gung and Emily Moeng and Wesley Rose and Arshit Gupta and Yi Zhang and Saab Mansour},
      year={2023},
      eprint={2305.03007},
      archivePrefix={arXiv},
      primaryClass={cs.CL}
}


@misc{gung2023intent,
      title={Intent Induction from Conversations for Task-Oriented Dialogue Track at DSTC 11}, 
      author={James Gung and Raphael Shu and Emily Moeng and Wesley Rose and Salvatore Romeo and Yassine Benajiba and Arshit Gupta and Saab Mansour and Yi Zhang},
      year={2023},
      eprint={2304.12982},
      archivePrefix={arXiv},
      primaryClass={cs.CL}
}

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