Datasets:

splevine

/

dstc11-intent

like 0

banking_0063

banking_0063_001

Customer

Hi Anne Marie. My name is Brian, I'm calling because I want to move money from my savings account to my checking. Is that a service that Intellibank provides over the phone?

['InformIntent']

InternalFundsTransfer

banking

banking_0064

banking_0064_003

Customer

Well, I'm trying to find an ATM that's close to me.

['InformIntent']

FindATM

banking

banking_0065

banking_0065_001

Customer

yes I can't find any stores around here that would give me money off my credit card. Do you know any places that I can go to that would get me money off this card. you know what never mind. Just give me some addresses to some local branches I'll just find one myself.

['InformIntent']

FindBranch

banking

banking_0066

banking_0066_003

Customer

Thank God. I'm I'm sorry but I've I'm gonna have to close my account with with your bank. just I have reasons I need to do it.

['InformIntent']

CloseBankAccount

banking

banking_0066

banking_0066_026

Customer

I need to close that account and have it have it all transferred to another bank where I'm moving to with my partner.

['InformIntent']

ExternalWireTransfer

banking

banking_0066

banking_0066_028

Customer

Could I have my balance?

['InformIntent']

CheckAccountBalance

banking

banking_0067

banking_0067_001

Customer

Yes my name is Mack Wilson and I Yeah I need to update my email. I almost forgot why I called. It's silly but I got distracted my dogs are barking but I need to update my email on my accounts.

['InformIntent']

UpdateEmail

banking

banking_0069

banking_0069_020

Customer

I have here what I think the balance should be, but I was wondering if you could, you know, tell me what the balance is and then, like I said, I'd like to transfer that to the checking.

['InformIntent']

CheckAccountBalance

banking

banking_0070

banking_0070_003

Customer

Oh I need to check the available balance in my account.

['InformIntent']

CheckAccountBalance

banking

banking_0070

banking_0070_017

Customer

yeah. I need to transfer some money to my grandmother.

['InformIntent']

ExternalWireTransfer

banking

banking_0071

banking_0071_007

Customer

I'd like to open a checking account please.

['InformIntent']

OpenBankingAccount

banking

banking_0071

banking_0071_031

Customer

I'd like to transfer money from my bank across town.

['InformIntent']

ExternalWireTransfer

banking

banking_0072

banking_0072_021

Customer

OK, well I was calling today to check my account balance please.

['InformIntent']

CheckAccountBalance

banking

banking_0072

banking_0072_045

Customer

I I had wanted to actually close my account. close my or excuse me my savings account with you as well and I had both of those account numbers written on the same paper and I can't find either.

['InformIntent']

CloseBankAccount

banking

banking_0073

banking_0073_001

Customer

yes. I'm I'm looking to buy some tires and I need to know if I've got enough money.

['InformIntent']

CheckAccountBalance

banking

banking_0073

banking_0073_027

Customer

lemme ask you this my checking account. Am I getting any interest off my checking account?

['InformIntent']

CheckAccountInterestRate

banking

banking_0073

banking_0073_029

Customer

OK. There's an. Do I have to have a minimum balance in my checking account to get that?

['InformIntent']

GetAccountInfo

banking

banking_0074

banking_0074_001

Customer

yes, hello. I'm calling to I have a I have multiple accounts in this bank but I'm calling about my credit card today. I have a charge that I need to dispute.

['InformIntent']

DisputeCharge

banking

banking_0075

banking_0075_001

Customer

Yes. I need to speak to someone about a credit card purchase that I did not make.

['InformIntent']

DisputeCharge

banking

banking_0077

banking_0077_024

Customer

Can we move all the balance over to another account I have on on file? Before it's placed on hold. I mean I still need to have some money available to use since the other account's not gonna have the money. accessible at least I want it somewhere where I can use it.

['InformIntent']

InternalFundsTransfer

banking

banking_0078

banking_0078_001

Customer

Yes, I need to update my phone number on my account, please.

['InformIntent']

UpdatePhoneNumber

banking

banking_0079

banking_0079_001

Customer

Myra, I'm hoping you can help me find out a few things. I just can't figure out these darn statements I'm getting nowadays. They're so complicated. Like I'm trying to find the balance and no luck.

[]

CheckAccountBalance

banking

banking_0079

banking_0079_019

Customer

Huh let me see I've got this written down somewhere. Hold on. I believe it's five six eight two two. Unless my wife changed it. But let me double check that last number. OK. I guess it's five six eight two two. I don't see anything else written down here. Oh what are are your customer service hours on the phone by the way?

['InformIntent']

GetBranchHours

banking

banking_0081

banking_0081_003

Customer

I'm doing all right. I'm calling about. I wanna make a dispute on a charge on my card.

['InformIntent']

DisputeCharge

banking

banking_0081

banking_0081_029

Customer

when am I gonna receive the new card?

['InformIntent']

AskAboutCardArrival

banking

banking_0081

banking_0081_031

Customer

Do I need to be home? And where where are you sending it? do you have?

['InformIntent']

GetAccountInfo

banking

banking_0081

banking_0081_040

Customer

OK. And I also wanna do a quick transfer between my two accounts, please.

['InformIntent']

InternalFundsTransfer

banking

banking_0082

banking_0082_004

Customer

OK, so I'm calling as regarding a dispute on my account. On my credit card, sorry. So I'm hoping you can help me with that.

[]

DisputeCharge

banking

banking_0082

banking_0082_078

Customer

OK. Another, please. Can you help me pull up my account? I want to check for my balance.

['InformIntent']

CheckAccountBalance

banking

banking_0083

banking_0083_001

Customer

yes, I need to make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0083

banking_0083_013

Customer

That is correct. can you tell me how soon that money will be transferred and if there is there a fee associated with it?

['InformIntent']

AskAboutTransferTime

banking

banking_0084

banking_0084_001

Customer

Oh yes. Good afternoon. My name is Christina Johnson and I was interested in doing a a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0084

banking_0084_041

Customer

yes. I did a few other questions. I'm also wondering can you as far as when I say local time just like what time your businesses are open. Like the local. The local nearest branch from my home.

['InformIntent']

GetBranchHours

banking

banking_0085

banking_0085_027

Customer

Things have been really really difficult and, you know, we've been we've been trying to hold onto this savings account, but you know, it's becoming more expensive cuz we're getting charged when our balance is below, you know, the hundred dollars so, we we just can't afford it right now. So we have to cancel it and I'm hoping. I think there's like fifty-two dollars or something like that in there and I'd like to transfer that over to to my checking as well.

['InformIntent']

InternalFundsTransfer

banking

banking_0086

banking_0086_001

Customer

Oh yeah hi good evening. my name is Sarah Jones and I was looking to do a wire transfer today.

['InformIntent']

ExternalWireTransfer

banking

banking_0086

banking_0086_034

Customer

yeah I actually I was looking to see how I can figure out what time the local branch near my home. What are their hours? Can you provide me with that information?

['InformIntent']

GetBranchHours

banking

banking_0087

banking_0087_025

Customer

we gotta change my address.

['InformIntent']

UpdateStreetAddress

banking

banking_0088

banking_0088_001

Customer

yeah. My wife she's been writing checks like crazy. And. And. I just need to to find out how we stand with our checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0089

banking_0089_016

Customer

Well, I want to transfer money from my savings to my checking.

['InformIntent']

InternalFundsTransfer

banking

banking_0089

banking_0089_060

Customer

Much is. Is. Is left in that savings?

['InformIntent']

CheckAccountBalance

banking

banking_0090

banking_0090_003

Customer

Well, I was doing all right until I got my credit card statement in the mail and I was looking and on my transactions I I'm seeing a transaction on the twenty-ninth of September from Apple for the amount of two thousand four hundred ninety-nine dollars and ninety-nine cents and I did not make that. So I've looked around for my credit card. I can't find it anywhere. I don't I guess maybe the last time I used it, I might have left it on the counter or dropped it somewhere. I don't know what happened.

['InformIntent']

DisputeCharge

banking

banking_0092

banking_0092_001

Customer

Debbie. Hi, Debbie. I have a I'm having a problem here. I was I was at the bar last night and I was doing some dancing with some with some girls, you know dancing girls, and I'm not sure if my collar was lost or stolen but I don't have my card anymore, my wallet, and my shoes fell off.

['InformIntent']

ReportLostStolenCard

banking

banking_0093

banking_0093_021

Customer

is there a way you can check my savings account

['InformIntent']

CheckAccountBalance

banking

banking_0093

banking_0093_026

Customer

I had an issue with my username I was just wondering could you just verify my username for me.

['InformIntent']

GetAccountInfo

banking

banking_0094

banking_0094_001

Customer

Hi Alexis, I need help with changing my address.

['InformIntent']

UpdateStreetAddress

banking

banking_0095

banking_0095_003

Customer

Oh! I'm doing just wonderful. We actually just moved into a new house on the outskirts of town and we're coming from a little tiny apartment. So Oh my gosh! I am so thrilled we have a huge backyard . I know my kids and our dogs are absolutely thrilled about that. But at least and I am so sorry I'm just babbling on and on. The actual reason that I'm calling is, I'm trying to find a branch near me . The apartment that we were living in, we had a branch that was right around the corner, all I had to do if I need to go to the bank was walk out the door and there we were.

['InformIntent']

FindBranch

banking

banking_0096

banking_0096_001

Customer

yes, I need to check my checking account balance and also my savings account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0097

banking_0097_001

Customer

Hey Gina, how ya doing? I'm having a little bit of trouble trying to transfer money from accounts, and I was hoping you could help me.

['InformIntent']

InternalFundsTransfer

banking

banking_0098

banking_0098_001

Customer

Mm- yes I need some help. I'm trying to send some money to my friend. How would I do that?

['InformIntent']

InternalFundsTransfer

banking

banking_0099

banking_0099_014

Customer

Yeah, yeah. Actually, I don't want my savings account anymore. I I'm trying to get the money out of it. Yeah, I need help with that.

[]

CloseBankAccount

banking

banking_0100

banking_0100_001

Customer

yes. I got a statement in the mail today and there's a transaction I just don't recognize.

['InformIntent']

DisputeCharge

banking

banking_0101

banking_0101_001

Customer

my name is Kyle Goodwin. G O O D W I N. And I need to find an ATM located close to my house.

['InformIntent']

FindATM

banking

banking_0101

banking_0101_007

Customer

OK. I. What. What. What's the daily draw. Withdrawal limit on that ATM card?

['InformIntent']

GetWithdrawalLimit

banking

banking_0101

banking_0101_009

Customer

All right. I. I need. I need to do an a. An account balance on my checking.

['InformIntent']

CheckAccountBalance

banking

banking_0102

banking_0102_001

Customer

yes I'm looking at my statement, and looks like I've got a charge on my statement that I do not recognize.

['InformIntent']

DisputeCharge

banking

banking_0104

banking_0104_001

Customer

Yay Shannon this is Robert Johnson. Anyway I'm out and about on the other side of town and I'm picking up groceries and stuff and is there an ATM nearby?

['InformIntent']

FindATM

banking

banking_0104

banking_0104_011

Customer

Oh OK. Hey quick question. What are your bank hours?

['InformIntent']

GetBranchHours

banking

banking_0104

banking_0104_013

Customer

oh OK. hey, can I check my balance real quick?

['InformIntent']

CheckAccountBalance

banking

banking_0105

banking_0105_042

Customer

That ain't gonna be enough. Can I open a credit card?

['InformIntent']

OpenCreditCard

banking

banking_0106

banking_0106_001

Customer

Hi Rose, my name is Kim. I am calling back I called last week to to try to do this and was put on hold for some time. So I I'm calling back to try to close my account, please.

['InformIntent']

CloseBankAccount

banking

banking_0107

banking_0107_003

Customer

Oh I was wondering where your nearest branch location is?

['InformIntent']

FindBranch

banking

banking_0107

banking_0107_007

Customer

Hey I got a quick question. Are you guys even open because the google results are showing that but a lot of business in this area are closed because of COVID.

['InformIntent']

GetBranchHours

banking

banking_0107

banking_0107_009

Customer

yeah actually I was thinking of opening up a savings account.

['InformIntent']

OpenBankingAccount

banking

banking_0107

banking_0107_031

Customer

Yeah. I can use my PayPal card.

[]

ExternalWireTransfer

banking

banking_0108

banking_0108_001

Customer

Hi, Daisy. I'm George and I wanna close my account.

['InformIntent']

CloseBankAccount

banking

banking_0109

banking_0109_033

Customer

Thank you. I also need to make a wire transferral.

['InformIntent']

ExternalWireTransfer

banking

banking_0110

banking_0110_001

Customer

I need to check the balance on my account.

['InformIntent']

CheckAccountBalance

banking

banking_0110

banking_0110_013

Customer

Well hold on. What what was the last transaction? That doesn't sound right because I checked it the other day and it was more than that. What was the last transaction?

['InformIntent']

CheckTransactionHistory

banking

banking_0110

banking_0110_015

Customer

Adam and Eves! I have never even been to that kind of store. What. That OK. I'm the only one with this card and I did not go to that store and I know my husband does not have my card and he did not go to that store so I know that store is not. Nope nope. No. That is not my purchase I. No, we're recording right now. How do I get rid of this? I want my money back now.

['InformIntent']

DisputeCharge

banking

banking_0111

banking_0111_001

Customer

Hi Jake, my name is Darcy Davis I would like to find a branch near me, can you help me with that?

['InformIntent']

FindBranch

banking

banking_0113

banking_0113_001

Customer

Hey, Izumi. My names Edward Elric. just calling in cuz I have a big problem today. I was at the I was at a couple of stores with my wife buying supplies for a house and I think I lost my card. I can't remember when I lost it since we were at one of the stores. My wife actually used one of her cards to get the store points that they offer. don't know if it was before then or after. I think it was after because we went to go eat somewhere there. just calling in to get some help.

['InformIntent']

ReportLostStolenCard

banking

banking_0114

banking_0114_003

Customer

I'm doing pretty well actually we finally just got done with our move so I guess I need to update my street address with you now. we moved all the way from Washington state down to Jacksonville Florida we were getting pretty tired of the cold and the rain and hoping for some beautiful sunshine down here .

['InformIntent']

UpdateStreetAddress

banking

banking_0115

banking_0115_003

Customer

oh I was looking for I need stop in at one of your local branches.

['InformIntent']

FindBranch

banking

banking_0115

banking_0115_008

Customer

OK that's not bad because I'll be passing through that way anyways and that's actually a lot better because I didn't think I saw anything out because I mean this fair is really out there. I had to go eight miles down a dirt road. I mean it's just really out in the country. yeah, no, that would be fi~. Oh I need to check my balance.

['InformIntent']

CheckAccountBalance

banking

banking_0115

banking_0115_021

Customer

Oh, OK. Yeah yeah, that's fine. That that'll work out great. And what were your hours?

['InformIntent']

GetBranchHours

banking

banking_0116

banking_0116_003

Customer

Oh I'd like to report a lost or stolen credit card.

['InformIntent']

ReportLostStolenCard

banking

banking_0116

banking_0116_020

Customer

Yeah come to think of it since I have to come in anyways I was thinking about setting up a savings account.

['InformIntent']

OpenBankingAccount

banking

banking_0116

banking_0116_034

Customer

Oh was that mbye bye. what address do you have on file?

['InformIntent']

GetAccountInfo

banking

banking_0117

banking_0117_001

Customer

Hello, I'd like to open a bank account please.

['InformIntent']

OpenBankingAccount

banking

banking_0117

banking_0117_027

Customer

Yes I would please. I would like to transfer one thousand dollars from my savings account, into this new checking account I'm opening today with you.

['InformIntent']

InternalFundsTransfer

banking

banking_0117

banking_0117_031

Customer

Yes I would. I would like a small amount, just fifty cheques.

['InformIntent']

OrderChecks

banking

banking_0118

banking_0118_001

Customer

Yes, Casey. My name is CJ. Johnson. And I need to transfer some money from one account to another. I think one of my accounts is, is negative.

['InformIntent']

InternalFundsTransfer

banking

banking_0119

banking_0119_011

Customer

I want to put money in my savings account from my checking account. You need my account number?

['InformIntent']

InternalFundsTransfer

banking

banking_0119

banking_0119_029

Customer

Sure you can give me my savings balance if you will the one with the added money.

['InformIntent']

CheckAccountBalance

banking

banking_0120

banking_0120_001

Customer

yes, hi. my name is John. I'm calling cuz I I lost a card. Or at least I don't know where it is.

['InformIntent']

ReportLostStolenCard

banking

banking_0120

banking_0120_002

Customer

So I'd like to get a replacement.

['InformIntent']

RequestNewCard

banking

banking_0121

banking_0121_012

Customer

Oh, I'm sorry. That's actually my fault. I didn't even get to the point. I was calling because cuz I need to money from my savings. To my checking.

[]

InternalFundsTransfer

banking

banking_0121

banking_0121_029

Customer

Sure. and also I wanted to see if you could tell me what the balance of both accounts are. once you're done all that.

['InformIntent']

CheckAccountBalance

banking

banking_0122

banking_0122_016

Customer

All right, so let let me ask this question first cuz this is a question I'm scared to ask. What is the balance in my account right now?

['InformIntent']

CheckAccountBalance

banking

banking_0122

banking_0122_034

Customer

So actually it seems, I don't know if it was either lost or stolen, but my ATM card is missing.

['InformIntent']

ReportLostStolenCard

banking

banking_0123

banking_0123_044

Customer

Is there any limits on how much I can withdraw per day?

['InformIntent']

GetWithdrawalLimit

banking

banking_0123

banking_0123_057

Customer

I wanted to make sure oh yeah I needed to update my address too.

['InformIntent']

UpdateStreetAddress

banking

banking_0124

banking_0124_001

Customer

I'm calling again regarding my account balance. I called earlier but was put on hold so I hung up.

['InformIntent']

CheckAccountBalance

banking

banking_0125

banking_0125_003

Customer

I'm doing good thank you. We just moved so I'm trying to call everyone and get all of my personal information updated and I need to update my new address with y'all.

['InformIntent']

UpdateStreetAddress

banking

banking_0125

banking_0125_037

Customer

Yeah actually, while I have you on the phone would you mind if I check my account balance?

['InformIntent']

CheckAccountBalance

banking

banking_0127

banking_0127_003

Customer

I would love to do a transfer for my checkings account.

['InformIntent']

InternalFundsTransfer

banking

banking_0128

banking_0128_001

Customer

Hi there my name is Robert Meeks. And I'm calling today to to try to find a couple branches. that are near me.

['InformIntent']

FindBranch

banking

banking_0128

banking_0128_038

Customer

Well, I don't think. Well, since we're talking, can I go ahead and just check my balance? In my account, please?

['InformIntent']

CheckAccountBalance

banking

banking_0130

banking_0130_023

Customer

I need to check my account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0130

banking_0130_027

Customer

yeah, but before you do that can you tell me the last transaction that was made?

['InformIntent']

CheckTransactionHistory

banking