Datasets:

splevine

/

dstc11-intent

like 0

banking_0131

banking_0131_005

Customer

OK. I want to make a transfer from my account to my son's account. Can I do that here?

['InformIntent']

InternalFundsTransfer

banking

banking_0131

banking_0131_030

Customer

Can you can you tell me how much is in there?

['InformIntent']

CheckAccountBalance

banking

banking_0134

banking_0134_032

Customer

can you tell me I probably need to order some checks.

['InformIntent']

OrderChecks

banking

banking_0135

banking_0135_007

Customer

Yeah, yeah. OK, well, the reason why I'm calling is I wanna make an internal transfer.

['InformIntent']

InternalFundsTransfer

banking

banking_0135

banking_0135_027

Customer

Yeah. What are. What are my balances on those two accounts?

['InformIntent']

CheckAccountBalance

banking

banking_0135

banking_0135_038

Customer

Yeah, actually, I need to update my personal information.

['InformIntent']

UpdateStreetAddress

banking

banking_0136

banking_0136_008

Customer

Well, today we're dealing with my savings into my checking.

[]

InternalFundsTransfer

banking

banking_0136

banking_0136_039

Customer

let's see. Can you give me the amount that remains in the savings.

['InformIntent']

CheckAccountBalance

banking

banking_0137

banking_0137_003

Customer

I'm doing pretty well. Rose, I need your help please with making a a transfer, a wire transfer over to a friend of mine's account.

['InformIntent']

ExternalWireTransfer

banking

banking_0138

banking_0138_001

Customer

Yes hello Jerry. My name is Evaline Richards and I'm calling to report a lost card.

['InformIntent']

ReportLostStolenCard

banking

banking_0138

banking_0138_032

Customer

OK. Thank you and before you know I go I would like to dispute a couple of transactions I see on my checking account.

['InformIntent']

DisputeCharge

banking

banking_0139

banking_0139_001

Customer

Yes, my name is Evelyn Richards and I want to dispute a transaction that was made on my platinum card.

['InformIntent']

DisputeCharge

banking

banking_0140

banking_0140_001

Customer

Hi Susan. Hey I've gotta update a . Make an update to my account information.

['InformIntent']

UpdateEmail

banking

banking_0140

banking_0140_032

Customer

Been way way more helpful. It's Actually. Can you. Can you give me an account balance? On On my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0141

banking_0141_001

Customer

I want to open a new account today.

['InformIntent']

OpenBankingAccount

banking

banking_0142

banking_0142_003

Customer

Oh, I need to do a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0142

banking_0142_024

Customer

Yeah, actually. I need to update my address.

['InformIntent']

UpdateStreetAddress

banking

banking_0143

banking_0143_001

Customer

Yes I would like to find a branch near my location, can you help me with that please?

['InformIntent']

FindBranch

banking

banking_0143

banking_0143_031

Customer

Yes, matter of fact there is. I need to make a transfer from my checking to savings please.

['InformIntent']

InternalFundsTransfer

banking

banking_0145

banking_0145_001

Customer

Yes. I am actually calling to close my checking account.

['InformIntent']

CloseBankAccount

banking

banking_0146

banking_0146_001

Customer

Yes, I'm calling to see my balance. I wanna know about my balance.

['InformIntent']

CheckAccountBalance

banking

banking_0146

banking_0146_017

Customer

Yeah something I'm questioning cuz yeah I noticed that my account dipped by eight thousand dollars and I was just wondering what is that purchase cuz I didn't authorize that purchase. I didn't make that purchase.

['InformIntent']

DisputeCharge

banking

banking_0147

banking_0147_003

Customer

Hi, so actually I was just calling in to check my account balance. my checking account balance, actually.

['InformIntent']

CheckAccountBalance

banking

banking_0147

banking_0147_045

Customer

OK. So a couple things probably just did not post yet so no that's OK. But since I do have you on the phone, is there anyway that I can just bother you to check my savings account number? savings account amount. Since I do have you on the phone.

['InformIntent']

CheckAccountBalance

banking

banking_0147

banking_0147_048

Customer

OK. And I'm still on that current monthly scheduled transfer fee of that twenty-five dollars, right?

['InformIntent']

GetAccountInfo

banking

banking_0148

banking_0148_001

Customer

Yeah my name is Steve Jackson I'm calling to report my card lost.

['InformIntent']

ReportLostStolenCard

banking

banking_0149

banking_0149_001

Customer

Uh, yes I need to check my balance of my checking account, please.

['InformIntent']

CheckAccountBalance

banking

banking_0150

banking_0150_001

Customer

So I have a flier from Intellibank that says you have a bunch of new locations opening up and I'm wondering if they're any closer to me than the one that I currently go to. just based on the slide. It looked like you had some that maybe, maybe in the midzone.

['InformIntent']

FindBranch

banking

banking_0150

banking_0150_023

Customer

OK. Yeah deposit slips that's what I was thinking of. I'm sorry it slipped my mind. that's perfect. Then yes, I just need to know where the nearest ATM is then.

['InformIntent']

FindATM

banking

banking_0151

banking_0151_003

Customer

Hi, yeah, I was calling to just check my account balance and make sure that it's the correct amount that I have here.

['InformIntent']

CheckAccountBalance

banking

banking_0151

banking_0151_040

Customer

Yeah let's just go ahead and transfer over, let's say, four thousand dollars, just so we can kinda have a good safety cushion in the savings account. you help me with that?

['InformIntent']

InternalFundsTransfer

banking

banking_0151

banking_0151_049

Customer

Oh I'm sorry, did I say four thousand? I actually only wanted two thousand. Is there any way that you can transfer two thousand back?

['InformIntent']

InternalFundsTransfer

banking

banking_0152

banking_0152_001

Customer

yes, this is Dan Thomas. T H O M A S. And I am seeing a an unauthorized usage on my credit card statement.

['InformIntent']

DisputeCharge

banking

banking_0154

banking_0154_003

Customer

Well I am asking that how long I guess how long does the deposit take to hit my account?

['InformIntent']

AskAboutTransferTime

banking

banking_0154

banking_0154_005

Customer

Oh OK. All right. Well I mean I mean right at this moment I I'm actually trying to find one of your branches not an ATM but a branch where I can walk in and speak with somebody. can you tell me where the nearest branch is to where I'm located right now?

['InformIntent']

FindBranch

banking

banking_0154

banking_0154_012

Customer

OK. Well OK. I can make that nearest one but it sounds like I'll be there after close. Is there at least a deposit slip or deposit you know drop box that I can make my deposit in there since it's after hours?

['InformIntent']

GetBranchInfo

banking

banking_0157

banking_0157_001

Customer

Oh, hello Gio. Yes. My name is Ms. Marsh T. Brady, and my date of birth is November eleventh nineteen ninety. I need to make a withdrawal and check my account balance sir.

['InformIntent']

CheckAccountBalance

banking

banking_0158

banking_0158_018

Customer

I wanted to do a an internal transfer from my savings to a checkings account.

['InformIntent']

InternalFundsTransfer

banking

banking_0159

banking_0159_001

Customer

Hi, yeah. I noticed a transaction on my card that I don't think I made. So, I just wanted to see how to deal with that.

[]

DisputeCharge

banking

banking_0160

banking_0160_015

Customer

yeah I would like to open an account today.

['InformIntent']

OpenBankingAccount

banking

banking_0161

banking_0161_001

Customer

Hi Daisy. I was hoping you could tell me what my balance is. You know, my sister wants to borrow some money and I really need to know exactly how much I can spare.

['InformIntent']

CheckAccountBalance

banking

banking_0161

banking_0161_018

Customer

and could you tell me the locations of any ATMs near me?

['InformIntent']

FindATM

banking

banking_0161

banking_0161_023

Customer

My sister and I, we bank at the same branch, so. I think maybe I should do a wire transfer. Do you think you could help me with that?

['InformIntent']

ExternalWireTransfer

banking

banking_0162

banking_0162_001

Customer

Yes. My name is Ty Jones, and I'm trying to figure out my checking balance, my my my bank account.

['InformIntent']

CheckAccountBalance

banking

banking_0162

banking_0162_009

Customer

Yes, my checking account. I'm also trying to figure out the nearest ATM where I'm located.

['InformIntent']

FindATM

banking

banking_0163

banking_0163_013

Customer

Yes, I think that's gonna do what I need it to do and.

[]

OpenBankingAccount

banking

banking_0165

banking_0165_001

Customer

Hi. I'm calling because I need to find an ATM machine.

['InformIntent']

FindATM

banking

banking_0165

banking_0165_012

Customer

OK do you have just ATMs by themselves so I don't have to go to a branch?

['InformIntent']

FindATM

banking

banking_0165

banking_0165_019

Customer

Do will will that ATM machine at Joe's Grocery accept cash deposits?

['InformIntent']

AskAboutCashDeposits

banking

banking_0165

banking_0165_026

Customer

OK. All right. That's great. OK. Let's see. The other thing I wanted to ask about is where is there a branches nearby where I am?

['InformIntent']

FindBranch

banking

banking_0165

banking_0165_029

Customer

OK. what are the hours of the first one you gave me on Cherry Street?

['InformIntent']

GetBranchHours

banking

banking_0165

banking_0165_047

Customer

Oh. Oh. Wait wait wait. I need you to check my account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0166

banking_0166_003

Customer

Doing good. I I I have a few things to go over with my account and I guess the number one issue. It's not even an issue. number one thing I wanna do is do a wire transfer. My my parents are going away on vacation. Then it this is like a present from me to them for all they've done for me. So I'm I'm gonna I wanna send them some money to pay for their trip.

['InformIntent']

ExternalWireTransfer

banking

banking_0166

banking_0166_075

Customer

you know what? I think I need to go through and update some personal information on my account.

['InformIntent']

UpdateEmail

banking

banking_0166

banking_0166_077

Customer

I just need to doublecheck my email address.

[]

GetAccountInfo

banking

banking_0167

banking_0167_002

Customer

Operates at many hours. That confused me. Can you tell me more about it that?

['InformIntent']

GetBranchHours

banking

banking_0167

banking_0167_004

Customer

Thank you so much for correcting my error in pronunciation. Yes, it would be better help me to find a branch close to me.

[]

FindBranch

banking

banking_0167

banking_0167_040

Customer

What are the opening hours for the other three banks?

['InformIntent']

GetBranchHours

banking

banking_0168

banking_0168_003

Customer

I'm having trouble with changing my address. Could you help me?

['InformIntent']

UpdateStreetAddress

banking

banking_0169

banking_0169_001

Customer

Yes, I'm calling I believe I gave you all the wrong email, What can I do about that?

['InformIntent']

UpdateEmail

banking

banking_0169

banking_0169_032

Customer

And yes and after this, I just wanna check my account balance and that will be all for today.

['InformIntent']

CheckAccountBalance

banking

banking_0170

banking_0170_001

Customer

Hi, my name is Laura and I want to open a checking account.

['InformIntent']

OpenBankingAccount

banking

banking_0172

banking_0172_025

Customer

Yes, please. And do those ATM locations accept cash deposits?

['InformIntent']

AskAboutCashDeposits

banking

banking_0173

banking_0173_005

Customer

all right. can I just check my account balance then?

['InformIntent']

CheckAccountBalance

banking

banking_0174

banking_0174_003

Customer

Yeah, I had a couple of things I wanted to do today but first I just wanted to update my email.

['InformIntent']

UpdateEmail

banking

banking_0174

banking_0174_027

Customer

Yeah, I'm actually wanting to close out one of my accounts today.

['InformIntent']

CloseBankAccount

banking

banking_0174

banking_0174_031

Customer

Yeah, I actually found a different bank that has a higher interest for balances and I just wanted to transfer it over to them, still wanting to keep my loans and everything else that I have here. but the interest rate is like at four percent and that's much higher than I've seen anywhere.

[]

ExternalWireTransfer

banking

banking_0176

banking_0176_001

Customer

yes. My name is Dan Ryland, R Y L A N D. And I need to transfer some money between my checking account to my savings account.

['InformIntent']

InternalFundsTransfer

banking

banking_0176

banking_0176_009

Customer

OK. can you tell me the closest ATM to my address?

['InformIntent']

FindATM

banking

banking_0177

banking_0177_001

Customer

I made an online purchase. The transaction was declined but I was debited. Can you please look into this?

['InformIntent']

DisputeCharge

banking

banking_0177

banking_0177_009

Customer

Yeah. I'd like to I'd like you to check my account balance please.

['InformIntent']

CheckAccountBalance

banking

banking_0178

banking_0178_001

Customer

Hi, yes ma'am. I was calling because I'd like to close one of my accounts please?

['InformIntent']

CloseBankAccount

banking

banking_0178

banking_0178_013

Customer

Now, will closing this account effect my credit score at all?

['InformIntent']

AskAboutCreditScore

banking

banking_0179

banking_0179_001

Customer

Hi Rose, my name is Kim. I need some help with I need to send money to someone.

['InformIntent']

ExternalWireTransfer

banking

banking_0180

banking_0180_001

Customer

I'm John Andrews. I'm calling to replace my lost card.

['InformIntent']

ReportLostStolenCard

banking

banking_0181

banking_0181_001

Customer

Yes, I need to find an ATM near where I am.

['InformIntent']

FindATM

banking

banking_0181

banking_0181_031

Customer

actually, can you just tell me the closest branch, then? I'll just go there and do everything because I'm kind of in a hurry right now.

['InformIntent']

FindBranch

banking

banking_0182

banking_0182_001

Customer

Hi, Rose. My name is Kim. I have I need some help. I am actually trying to make a transfer to another account with you guys. it's my mom's account but she has Intellibank as well.

['InformIntent']

InternalFundsTransfer

banking

banking_0183

banking_0183_003

Customer

Yeah but but the the main reason I'm calling is I lost my credit card.

['InformIntent']

ReportLostStolenCard

banking

banking_0184

banking_0184_015

Customer

yes. I was calling to find a ATM. Near me.

['InformIntent']

FindATM

banking

banking_0184

banking_0184_034

Customer

I wanted to have a questions of, there's a Kenwood Mall. You think you have a bank near there?

['InformIntent']

FindBranch

banking

banking_0184

banking_0184_059

Customer

Yes, you me get my balance of my savings.

['InformIntent']

CheckAccountBalance

banking

banking_0185

banking_0185_001

Customer

Hi Barbara. I need to update my personal information.

['InformIntent']

UpdatePhoneNumber

banking

banking_0186

banking_0186_003

Customer

Well, I need to find me a couple of ATMs in Salem. I'm going up there for Halloween and I don't like carrying a whole lot of money on me, but I still like to have a little bit of cash if possible. So, I'm looking for an ATM.

['InformIntent']

FindATM

banking

banking_0186

banking_0186_023

Customer

And could you check the balance in my checking account, please?

['InformIntent']

CheckAccountBalance

banking

banking_0187

banking_0187_006

Customer

OK thanks. I really just need an ATM.

[]

FindATM

banking

banking_0188

banking_0188_019

Customer

OK, thank you. Could you give me the hours of that branch?

['InformIntent']

GetBranchHours

banking

banking_0189

banking_0189_002

Customer

Yes, I need to check the balance on my savings account and checking account, please.

['InformIntent']

CheckAccountBalance

banking

banking_0189

banking_0189_037

Customer

That makes perfect sense cuz I was also gonna update my personal information because we just bought a house obviously.

[]

UpdateStreetAddress

banking

banking_0189

banking_0189_072

Customer

Yes. Could I please transfer some money from my savings to my checking account?

['InformIntent']

InternalFundsTransfer

banking

banking_0190

banking_0190_001

Customer

yes I'm gonna need some new tires on my car and and and checking to see where I can get the money. I have a savings account and I have a checking account and I think I need to transfer some money out of my savings to my checking to be able to buy the tires. I'm not sure.

['InformIntent']

InternalFundsTransfer

banking

banking_0190

banking_0190_007

Customer

Eight zero one one. on second thought, just let me check the balance of my checking account. I may have enough money in there to buy those tires.

['InformIntent']

CheckAccountBalance

banking

banking_0190

banking_0190_015

Customer

Can you set up online banking for me?

['InformIntent']

SetUpOnlineBanking

banking

banking_0191

banking_0191_001

Customer

Hi. This is Laura Winters, and my granddaughter needs a need mixer. She her old one broke, and I decided that I want to help her and get one. But I need to find out if I have enough money in my account cuz they're on sale for three hundred and seventy-nine dollars right now. And so she has two orders for cheesecake. She needs it as soon as possible.

['InformIntent']

CheckAccountBalance

banking

banking_0191

banking_0191_009

Customer

Oh, well, I must be thinking of a different account somewhere else. But I don't want to use Intellibank for this purchase. so I would need to open a checking account then, right?

['InformIntent']

OpenBankingAccount

banking

banking_0192

banking_0192_023

Customer

I'd like to close my checking account. Excuse me I'd like to close close my savings account and move those funds to my checking account.

['InformIntent']

InternalFundsTransfer

banking

banking_0192

banking_0192_029

Customer

I have one questions, on my savings account, before we close it, could you give me a balance please?

['InformIntent']

CheckAccountBalance

banking

banking_0193

banking_0193_001

Customer

Hey. I was needing to check up on my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0193

banking_0193_024

Customer

almost. I need to dispute this transaction I found for Piggly Wiggly.

['InformIntent']

DisputeCharge

banking

banking_0194

banking_0194_001

Customer

Hi Kathy. This is Julie Williams. I'm calling today because I wanna make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking