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Could you help my figure out the exchange fee? | exchange_charge |
I made a cash deposit to my account but i don't see it | balance_not_updated_after_cheque_or_cash_deposit |
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong? | beneficiary_not_allowed |
Why is it saying I have a pending payment? | pending_card_payment |
Is there an extra charge to exchange different currencies? | exchange_charge |
Do top-up limits exist? | top_up_limits |
What is the procedure for depositing a virtual card | get_disposable_virtual_card |
i have a pending top-up | pending_top_up |
What card or currency can I use to pay? | supported_cards_and_currencies |
I deposited some money, but the balance has not changed. | balance_not_updated_after_cheque_or_cash_deposit |
What steps are taken to transfer money into my account? | transfer_into_account |
Where can I check out the source of available funds in my account? | verify_source_of_funds |
My top up was denied | top_up_failed |
Do I need to verify the top-up? | verify_top_up |
Can I use my account before my Identity verification has passed? | why_verify_identity |
Please tell me the steps to verify my identity. | verify_my_identity |
I got billed an extra pound! | extra_charge_on_statement |
How long should it take for my new card to arrive in them mail? What should I do if I never receive it? | card_arrival |
What are the currency types that I can keep money in. | fiat_currency_support |
Please help me, there is a transaction in the incorrect account. | cancel_transfer |
Can I add money to my account via bank transfer? | transfer_into_account |
Will my transfer be done soon? | pending_transfer |
What is the auto top-up limit? | automatic_top_up |
I need to cancel a transaction on my debit card. | direct_debit_payment_not_recognised |
I do not feel comfortable verifying my identity. | why_verify_identity |
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue? | balance_not_updated_after_cheque_or_cash_deposit |
Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer? | failed_transfer |
Some cash was missing at ATM. | wrong_amount_of_cash_received |
I didn't get all the cash I asked for | wrong_amount_of_cash_received |
There is a cash withdrawal in my account that isn't mine. | cash_withdrawal_not_recognised |
how to change name on account | edit_personal_details |
How long does it take to verify a person's identity? | unable_to_verify_identity |
Why does a cash withdrawal show as pending? | pending_cash_withdrawal |
I am not comfortable verifying my indentity. | why_verify_identity |
What other currencies can I hang onto? | fiat_currency_support |
Can my PIN changed remotely without visiting a bank? | change_pin |
What does a transfer cost? | top_up_by_bank_transfer_charge |
Would I be charged any fees if I added money to my account using an international card? | top_up_by_card_charge |
How can a payment be declined | declined_card_payment |
Is there such thing as an auto top-up option? | automatic_top_up |
I got an unexpected charge on my transfers. How can I correct this? | transfer_fee_charged |
What do I do with my "decline" message on a transfer? | declined_transfer |
What is the maximum transactions I can use on a disposable card? | disposable_card_limits |
What currences are available for exchange? | exchange_via_app |
Why am I being charged for transferring money? | transfer_fee_charged |
Is it possible to hold money in different currencies? | fiat_currency_support |
Can I check to see where the funds came from? | verify_source_of_funds |
There was an extra charge when I used my card | card_payment_fee_charged |
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do? | Refund_not_showing_up |
Please tell me where I can update my details since I moved. | edit_personal_details |
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here? | reverted_card_payment? |
I need to update my address. | edit_personal_details |
How long will it take for the money to reach my account? | transfer_timing |
What countries do your accounts send and receive to? | country_support |
My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem? | top_up_reverted |
The ATM kept my card? | card_swallowed |
Is going to a bank only way to change my PIN? | change_pin |
I tried to pay with my card and it didn't work | declined_card_payment |
Lost password | passcode_forgotten |
need help with google pay top up | apple_pay_or_google_pay |
I would like a physical card sent to me. | order_physical_card |
How can I convert currencies? | exchange_via_app |
If I need more than cards will I have to pay a fee to receive them? | getting_spare_card |
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good. | declined_card_payment |
I transferred money and it didn't get there. | transfer_not_received_by_recipient |
You sent me a card and now I want to link it. | card_linking |
I didn't see the money I added to my card. | top_up_failed |
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined! | declined_cash_withdrawal |
Do you accept cheques for top-up? | top_up_by_cash_or_cheque |
Why can I not do a transfer | beneficiary_not_allowed |
What is the extra fee that showed up on my card? | card_payment_fee_charged |
Why is there an extra fee on my statement? | extra_charge_on_statement |
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate? | transaction_charged_twice |
I need to reset my passcode, this one isn't working | passcode_forgotten |
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately. | transfer_not_received_by_recipient |
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it! | pending_cash_withdrawal |
I think that there was an error in calculating the exchange rate. I recently withdrew cash and received much less than expected. | wrong_exchange_rate_for_cash_withdrawal |
I tried to transfer funds to a beneficiary and was denied. Can you tell me why? | beneficiary_not_allowed |
How do I cancel a transfer? | cancel_transfer |
Help. My card is broken. | card_not_working |
Can I use the app without my phone? | lost_or_stolen_phone |
Why am I not allowed to verify my id? | unable_to_verify_identity |
Help me. The passcode doesn't work. | passcode_forgotten |
What's the process for topping up by card? | topping_up_by_card |
I have a new card. How do i top it up? | topping_up_by_card |
Is it possible to get a refund? | request_refund |
My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one? | lost_or_stolen_card |
explain the virtual card | getting_virtual_card |
What are the restrictions on the virtual cards? | disposable_card_limits |
I found my card again. Can I put it back into the app? | card_linking |
why do you charge for transfers? | top_up_by_bank_transfer_charge |
When traveling, is it possible for it to add money at specific time intervals? | automatic_top_up |
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it. | top_up_reverted |
Why has my withdrawal not posted? | pending_cash_withdrawal |
What top up charges are there for US cards? | top_up_by_card_charge |
What works for identity verification? | verify_my_identity |
I could not get a top-up to work, why? | top_up_failed |
Why did my card get charged twice for a transaction? | transaction_charged_twice |
I would like a disposable virtual card, could I get one? | get_disposable_virtual_card |
Why doesn't the person I sent money to see that transfer yet? | transfer_not_received_by_recipient |
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