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I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate. | declined_transfer |
A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed? | direct_debit_payment_not_recognised |
Verifying top-up cards necessary? | verify_top_up |
I didn't cancel my card payment. | reverted_card_payment? |
What would be a reason my transfer got declined? | declined_transfer |
I had a card payment that was declined. Why? | declined_card_payment |
what was the $1 fee i got | extra_charge_on_statement |
I would like open a second card for my daughter, how can you assist me? | getting_spare_card |
I made a deposit in the ATM and it has not cleared | pending_cash_withdrawal |
Is it right that I've been charged for transferring money? | transfer_fee_charged |
Where are the cards transported to? | order_physical_card |
My app shows a money withdrawal that I did not do. | cash_withdrawal_not_recognised |
I no longer have my phone with the app, what should I do? | lost_or_stolen_phone |
What do I have to do to change my pin? | change_pin |
How do I troubleshoot my contactless? | contactless_not_working |
My beneficiary didn't receive my transfer | beneficiary_not_allowed |
Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one. | card_about_to_expire |
Give me a refund now!! I am still waiting. | Refund_not_showing_up |
I couldnt get cash in an ATM | declined_cash_withdrawal |
How to receive the actual card | order_physical_card |
Why is my transfer still pending after all this time? | pending_transfer |
Can you tell me the names of the fiat currencies that I can use at your institution? | fiat_currency_support |
I deposited cash into my account, why do I not see it? | balance_not_updated_after_cheque_or_cash_deposit |
I need to set up an account for my daughter, how would I do that? | age_limit |
I shouldn't be charged any fee for transferring . | transfer_fee_charged |
My top up has failed | top_up_failed |
Is there a maximum for top-ups? | top_up_limits |
I received the wrong exchange rate for an item i bought. | card_payment_wrong_exchange_rate |
What method do you use for the exchange rate? | exchange_rate |
I don't understand why I'm being charged for using my card. | card_payment_fee_charged |
I withdrew cash but it still shows as pending? | pending_cash_withdrawal |
I can not find my refund. | Refund_not_showing_up |
I have a Visa and Mastercard, can I use these? | visa_or_mastercard |
Why is my transaction taking so long to complete? | transfer_not_received_by_recipient |
I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why. | declined_card_payment |
What countries are you located in? | country_support |
my top up isnt there yet where do i find it | topping_up_by_card |
Why is my card payment pending? | pending_card_payment |
Can I pay more to get it deliver quicker? | card_delivery_estimate |
My transfer was wrong, are you able to stop it before it goes through please? | cancel_transfer |
Do I need to do anything? My phone was stolen yesterday. | lost_or_stolen_phone |
I'm trying to move money from my account to elsewhere, but it's giving me an error message. | declined_transfer |
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative | top_up_failed |
My top up is still pending | pending_top_up |
i have tried everything to complete a transfer but can't, what should i do next | declined_transfer |
Is it possible for me to change my PIN number? | change_pin |
My card is about to expire. What do I need to do to keep using my card? | card_about_to_expire |
What is the cost for physical cards? | order_physical_card |
I heard that you support more than one type of fiat currency, would you tell me which ones please? | fiat_currency_support |
Should my top-up be completed by now? | pending_top_up |
my payment was rejected | declined_card_payment |
What do I do if I got the wrong amount at the ATM? | wrong_amount_of_cash_received |
Please send me a disposable virtual card. | get_disposable_virtual_card |
What is the refund procedure? | request_refund |
Why wouldn't the ATM give me cash? | declined_cash_withdrawal |
Why is there a fee for my transfer? | transfer_fee_charged |
Are cards from the US accepted? | supported_cards_and_currencies |
i dont recognize a charge on my card | card_payment_not_recognised |
What is the verification code for my top up card? | verify_top_up |
Can you tell me why my transfer declined? | declined_transfer |
I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that! | wrong_exchange_rate_for_cash_withdrawal |
Is an auto top-up option available? | automatic_top_up |
Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out. | direct_debit_payment_not_recognised |
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok | balance_not_updated_after_bank_transfer |
Can I get a Visa instead of a MasterCard? | visa_or_mastercard |
My money I added isn't on my card. | top_up_failed |
I think there has been a mistake with my transfer | declined_transfer |
What is the maximum transactions for one disposable card? | disposable_card_limits |
How do I delete my account? I am dissatisfied with the service. | terminate_account |
Transfer was declined, could not complete request. | declined_transfer |
Does the PIN come under separate cover? | get_physical_card |
What are the time frames for the money to be available in my account? | transfer_timing |
I made a payment and it appears it is showing twice | transaction_charged_twice |
How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info. | card_payment_fee_charged |
I did a transfer. What is the extra fee? | transfer_fee_charged |
How many disposable cards are available per account? | disposable_card_limits |
Can you tell me how to change my PIN? | change_pin |
Why wasn't my contactless accepted at the metro? | contactless_not_working |
Help! I've forgot my app passcode! | passcode_forgotten |
How do I unblock my card? | pin_blocked |
Card payment was declined, do you know why? | declined_card_payment |
Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working. I didn't actually receive the money, but I just checked and it says that the transaction is still pending. Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money? | pending_cash_withdrawal |
Why was money taken for a transfer? | transfer_fee_charged |
Are there any disposable virtual cards? | get_disposable_virtual_card |
How long before a check I send clears? | top_up_by_cash_or_cheque |
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue? | failed_transfer |
Do I need to pay extra for exchanging currencies? | exchange_charge |
where can I find the auto-top up option? | automatic_top_up |
What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago? | balance_not_updated_after_cheque_or_cash_deposit |
Why am I charged a fee when using my debit or credit card? | card_payment_fee_charged |
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system? | failed_transfer |
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back? | card_payment_not_recognised |
There's been a transaction to the wrong account. | cancel_transfer |
If I need to top up with cash where should I look? | top_up_by_cash_or_cheque |
I tried to get gas but my money was gone! | topping_up_by_card |
The app is showing a payment I never made. | card_payment_not_recognised |
I want to give a second card for this account to my daughter, would this be possible? | getting_spare_card |
Why am I getting declines when trying to make a purchase online? | declined_transfer |
At what cash machines can I change my PIN? | change_pin |
I can't see my refund in my history. | Refund_not_showing_up |