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When do i activate auto top-up? | automatic_top_up |
A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me. | direct_debit_payment_not_recognised |
Are cards delivered to my location? | order_physical_card |
How long do transfers from Europe take? | transfer_timing |
What is this extra fee? | card_payment_fee_charged |
what to do about stolen phone | lost_or_stolen_phone |
My payment shows that it is pending will I be charged more money? | pending_transfer |
I want a refund | request_refund |
If my salary is in GBP, do I need to do something? | receiving_money |
What is the greatest number of times that I can top-up? | top_up_limits |
I need to reset my passcode. Where do I go to do that? | passcode_forgotten |
If I need an additional card, is there a fee for that? | getting_spare_card |
I tried to do a transfer and it's saying it declined. | declined_transfer |
How long should it take for my top-up to finish? I've been waiting a while. | pending_top_up |
I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up. | request_refund |
How much does it cost to get more cards? | getting_spare_card |
I can't use my card for anything | card_not_working |
How will I get my card? | card_delivery_estimate |
What is the delivery time to the US? | card_delivery_estimate |
Are there still fees for european top-ups? | top_up_by_card_charge |
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please | balance_not_updated_after_cheque_or_cash_deposit |
Will you charge for a physical card? | order_physical_card |
Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me? | card_payment_wrong_exchange_rate |
From which age can my kids use your service? | age_limit |
There is a payment I don't recognize | card_payment_not_recognised |
Trouble with my top up | top_up_failed |
My disposable virtual card got rejected | virtual_card_not_working |
How do I activate my card so I can start using it? | activate_my_card |
I have received my American express in apple play, looks like top up has an issue, please help? | apple_pay_or_google_pay |
What businesses accept this card? | card_acceptance |
I need to dispute a direct debit. | direct_debit_payment_not_recognised |
This transaction needs both a Visa and a Mastercard. | visa_or_mastercard |
I can't remember what my password is | passcode_forgotten |
Why does top-up require verification? | verify_top_up |
An item I bought had the wrong exchange rate applied. | card_payment_wrong_exchange_rate |
Why won't my virtual card work? | virtual_card_not_working |
The exchange rate you are using is really bad.This can't be the official interbank exchange rate. | card_payment_wrong_exchange_rate |
Are you okay with exchanges to EUR? | fiat_currency_support |
Can I get information on the identity checks? | verify_my_identity |
Explain why my top up has been reverted please. | top_up_reverted |
How come my transfer got declined | declined_transfer |
What is this extra fee while I was doing a transfer? | transfer_fee_charged |
How do I find the PIN? | get_physical_card |
Am I able to cancel a transfer I just made | cancel_transfer |
There's a payment that isn't mine on my app | card_payment_not_recognised |
Are there specific ATM's I can use with this card? | atm_support |
What is the most amount of disposable cards allowable? | disposable_card_limits |
Is identity verification required for me to use my account? | why_verify_identity |
What should I do if my phone is lost or stolen? | lost_or_stolen_phone |
I am still waiting on my bank transfer | balance_not_updated_after_bank_transfer |
On the card that is coming, what's the tracking info? | card_arrival |
Bank transfer to account did not show up, please help? | balance_not_updated_after_bank_transfer |
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me? | failed_transfer |
My account was charged a debit payment I don't recognize. | direct_debit_payment_not_recognised |
I just got my new card and tried using it and it was declined? | declined_card_payment |
The cash I wanted wasn't there. | wrong_amount_of_cash_received |
I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet. | request_refund |
I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working. | pending_top_up |
I exchange my currency quite a bit. Do I get an exchange price break? | exchange_charge |
where can i deposit a check | top_up_by_cash_or_cheque |
Why would my payment have been returned to my account? | reverted_card_payment? |
I paid with a card and there is an extra charge. Why? | card_payment_fee_charged |
How can I get a refund for an item I purchased but has not yet arrived? | request_refund |
What are Interbanks current exchange rates? | exchange_rate |
I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this? | cash_withdrawal_charge |
How do I get to the virtual cards? | getting_virtual_card |
One of my payments was doubled | transaction_charged_twice |
I received the wrong amount of cash from the ATM. Can you help? | wrong_amount_of_cash_received |
Why can't the recepient of my money transaction see it? | transfer_not_received_by_recipient |
Is it possible for me to set up separate accounts for my kids? | age_limit |
Since I got married, I need to change my name. | edit_personal_details |
How do I unblock my PIN? | pin_blocked |
My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue | transaction_charged_twice |
When will I receive the card? | card_delivery_estimate |
I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed? | transfer_not_received_by_recipient |
I tried to make a transfer like five different times. Why won't your system let me? Is it broke? | failed_transfer |
How do I know it is a Mastercard ATM? | atm_support |
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined? | declined_card_payment |
Why is there a verification to identity | why_verify_identity |
Why was I charged an additional $1? | extra_charge_on_statement |
How much to exchange currencies? | exchange_charge |
Do you have the best exchange rate? | exchange_rate |
It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet. | balance_not_updated_after_bank_transfer |
Can I use a check to get gas? | top_up_by_cash_or_cheque |
I used the wrong account. | cancel_transfer |
Why was I charged a fee when making this transfer when I shouldn't have been? | transfer_fee_charged |
I'd like like to know where I can order a virtual card? | getting_virtual_card |
What could the reason be that my payment card was declined? | declined_card_payment |
Is a new debit card free? | getting_spare_card |
The app won't let me transfer money to a beneficiary | beneficiary_not_allowed |
There has been a charge pending on my account statement that I can't figue out it's for a dollar. | extra_charge_on_statement |
I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed. | transfer_fee_charged |
I need to exchange between different currencies, like GBP and USD. Can I do that with your app? | exchange_via_app |
Why was there a fee with my cash withdrawal? | cash_withdrawal_charge |
Why was my withdrawal declined | declined_cash_withdrawal |
I was overcharged a pound. | extra_charge_on_statement |
Do I get a real card? | order_physical_card |
I put some money in my account the other day and it's not gone in yet, can you help with this? | balance_not_updated_after_cheque_or_cash_deposit |
I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help? | cancel_transfer |
I placed a cheque but the funds aren't there | balance_not_updated_after_cheque_or_cash_deposit |