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When do i activate auto top-up?
automatic_top_up
A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.
direct_debit_payment_not_recognised
Are cards delivered to my location?
order_physical_card
How long do transfers from Europe take?
transfer_timing
What is this extra fee?
card_payment_fee_charged
what to do about stolen phone
lost_or_stolen_phone
My payment shows that it is pending will I be charged more money?
pending_transfer
I want a refund
request_refund
If my salary is in GBP, do I need to do something?
receiving_money
What is the greatest number of times that I can top-up?
top_up_limits
I need to reset my passcode. Where do I go to do that?
passcode_forgotten
If I need an additional card, is there a fee for that?
getting_spare_card
I tried to do a transfer and it's saying it declined.
declined_transfer
How long should it take for my top-up to finish? I've been waiting a while.
pending_top_up
I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.
request_refund
How much does it cost to get more cards?
getting_spare_card
I can't use my card for anything
card_not_working
How will I get my card?
card_delivery_estimate
What is the delivery time to the US?
card_delivery_estimate
Are there still fees for european top-ups?
top_up_by_card_charge
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please
balance_not_updated_after_cheque_or_cash_deposit
Will you charge for a physical card?
order_physical_card
Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?
card_payment_wrong_exchange_rate
From which age can my kids use your service?
age_limit
There is a payment I don't recognize
card_payment_not_recognised
Trouble with my top up
top_up_failed
My disposable virtual card got rejected
virtual_card_not_working
How do I activate my card so I can start using it?
activate_my_card
I have received my American express in apple play, looks like top up has an issue, please help?
apple_pay_or_google_pay
What businesses accept this card?
card_acceptance
I need to dispute a direct debit.
direct_debit_payment_not_recognised
This transaction needs both a Visa and a Mastercard.
visa_or_mastercard
I can't remember what my password is
passcode_forgotten
Why does top-up require verification?
verify_top_up
An item I bought had the wrong exchange rate applied.
card_payment_wrong_exchange_rate
Why won't my virtual card work?
virtual_card_not_working
The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
card_payment_wrong_exchange_rate
Are you okay with exchanges to EUR?
fiat_currency_support
Can I get information on the identity checks?
verify_my_identity
Explain why my top up has been reverted please.
top_up_reverted
How come my transfer got declined
declined_transfer
What is this extra fee while I was doing a transfer?
transfer_fee_charged
How do I find the PIN?
get_physical_card
Am I able to cancel a transfer I just made
cancel_transfer
There's a payment that isn't mine on my app
card_payment_not_recognised
Are there specific ATM's I can use with this card?
atm_support
What is the most amount of disposable cards allowable?
disposable_card_limits
Is identity verification required for me to use my account?
why_verify_identity
What should I do if my phone is lost or stolen?
lost_or_stolen_phone
I am still waiting on my bank transfer
balance_not_updated_after_bank_transfer
On the card that is coming, what's the tracking info?
card_arrival
Bank transfer to account did not show up, please help?
balance_not_updated_after_bank_transfer
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
failed_transfer
My account was charged a debit payment I don't recognize.
direct_debit_payment_not_recognised
I just got my new card and tried using it and it was declined?
declined_card_payment
The cash I wanted wasn't there.
wrong_amount_of_cash_received
I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.
request_refund
I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.
pending_top_up
I exchange my currency quite a bit. Do I get an exchange price break?
exchange_charge
where can i deposit a check
top_up_by_cash_or_cheque
Why would my payment have been returned to my account?
reverted_card_payment?
I paid with a card and there is an extra charge. Why?
card_payment_fee_charged
How can I get a refund for an item I purchased but has not yet arrived?
request_refund
What are Interbanks current exchange rates?
exchange_rate
I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?
cash_withdrawal_charge
How do I get to the virtual cards?
getting_virtual_card
One of my payments was doubled
transaction_charged_twice
I received the wrong amount of cash from the ATM. Can you help?
wrong_amount_of_cash_received
Why can't the recepient of my money transaction see it?
transfer_not_received_by_recipient
Is it possible for me to set up separate accounts for my kids?
age_limit
Since I got married, I need to change my name.
edit_personal_details
How do I unblock my PIN?
pin_blocked
My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue
transaction_charged_twice
When will I receive the card?
card_delivery_estimate
I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?
transfer_not_received_by_recipient
I tried to make a transfer like five different times. Why won't your system let me? Is it broke?
failed_transfer
How do I know it is a Mastercard ATM?
atm_support
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
declined_card_payment
Why is there a verification to identity
why_verify_identity
Why was I charged an additional $1?
extra_charge_on_statement
How much to exchange currencies?
exchange_charge
Do you have the best exchange rate?
exchange_rate
It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.
balance_not_updated_after_bank_transfer
Can I use a check to get gas?
top_up_by_cash_or_cheque
I used the wrong account.
cancel_transfer
Why was I charged a fee when making this transfer when I shouldn't have been?
transfer_fee_charged
I'd like like to know where I can order a virtual card?
getting_virtual_card
What could the reason be that my payment card was declined?
declined_card_payment
Is a new debit card free?
getting_spare_card
The app won't let me transfer money to a beneficiary
beneficiary_not_allowed
There has been a charge pending on my account statement that I can't figue out it's for a dollar.
extra_charge_on_statement
I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.
transfer_fee_charged
I need to exchange between different currencies, like GBP and USD. Can I do that with your app?
exchange_via_app
Why was there a fee with my cash withdrawal?
cash_withdrawal_charge
Why was my withdrawal declined
declined_cash_withdrawal
I was overcharged a pound.
extra_charge_on_statement
Do I get a real card?
order_physical_card
I put some money in my account the other day and it's not gone in yet, can you help with this?
balance_not_updated_after_cheque_or_cash_deposit
I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?
cancel_transfer
I placed a cheque but the funds aren't there
balance_not_updated_after_cheque_or_cash_deposit