Document Classification

Section Type: RESULTS

Text: Caller satisfaction was rated as very good or excellent significantly more often for the on-call pediatrician than for the nurse advice service as follows : telephone call overall (68. 5 % vs 55. 0 % ; 95 % confidence interval [CI] of difference : 8. 0 % -19. 0 %), thoroughness and competence of the person they spoke with (74. 0 % vs 59. 1 % ; 95 % CI of difference : 9. 6 % -20. 2 %), courtesy and friendliness of the person they spoke with (77. 4 % vs 73. 9 % ; 95 % CI of difference : -1. 4 % -8. 4 %), length of time spent waiting (70. 8 % vs 60. 1 % ; 95 % CI of difference : 5. 4 % -16. 2 %), time spent talking with the on-call pediatrician or advice nurse (68. 2 % vs 52. 4 % ; 95 % CI of difference : 10. 2 % -21. 3 %), and the medical advice given (68. 6 % vs 53. 9 % ; 95 % CI of difference : 9. 2 % -20. 1 %).