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Worst meal ever...I was craving Chili’s fries and street corn since we haven’t been able to get there for weeks now. So I decided to use door dash and place a to go order. Now let me say, I am appreciative that your restraunt is remaining open; but rather than serve substandard food, just tell us you are out of an item. The street corn was so old and puckered that I threw it out after the first bite. The fries were not Chili’s typical fries and I could have gotten just as good ones from my freezer. Total disappointment! (Agent Comments 4/27/20: Guest responded with address for BOGs. GMS)

ROASTED STREET CORN - CH

We ordered take out with you guys and the food quality was good and distasteful. I placed an order for two bacon ranch quesadillas and each one looks like it was put together in a sloppy rush. None of the pieces were stuck together, instead we had to “assemble” it ourselves. On top of that, there were these giant, random rubbery chicken chunks that looked like they weee added after the quesadilla was cooked. ADDITIONAL GUEST COMMENTS: 03/11/22: Guest replied: Hi there! I appreciate the voucher but Id appreciate a refund for the quesadillas instead.I bought two under the 3 for 10.99 section. We also got a full order of loaded cheese fries and a molten lava cake. Those two items were fine and I don’t mind keeping those charges, but for the quesadillas themselves i’d just prefer a refund. Thank you! ~MPC ADDITIONAL GUEST COMMENTS Guest left new comments in case 2882021: Message from TW: Hello! Will you please assist this guest with their eBOG? Unsure of what occurred with the transaction, however, the guest was gifted an eBOG card on 03/12/2022. Shortly after, our support team received a ticket, #752288 to cancel order 121Z622B68C8966F1. Currently, the guest is trying to use the delivered gift card, however, they are unable to view the details, due to it being cancelled in our system. It's likely that this is an issue that was addressed with the Guest Relations team previously, however, the guest may not recall the resolution to their issue.~MPC

BACON RANCH QUESADILLAS - CH

I loved chilis but not anymore! The recent visit was pathetic! Food was cold and lame! I can provide you pictures of the food served. I had an argument for picking chili because it was my favorite restaurant but not anymore!! I want my refund!!!! (11/18/22- Guest replied to request for more info: Could you pls check my account/ rewards acct. you will find all relevant details. Pls look at the very recent visit. Thanks)-VC (1/2/23- Guest replied to request for more info: Hello- Pls check the below receipt and I am talking about Oct 30th 2022 visit. Sorry for the incorrect date. Pls refund me!! Thanks*Chili's - Newbury Park (10051177)* 1700 Newbury Road Thousand Oaks, CA 91320 Your Receipt October 30th, 2022----Payment $57.79 Time: 8:23 PM Check: 3020142 Card:X7192)-VC (Server: Christopher Kehoe) (1/4/23- ADDITIONAL GUEST COMMENTS: Thanks for the refund! Hope it shows on my bank soon!! Reply for suggestions:- First of all I went to spend my son’s birthday dinner in Chillis and to have good time/celebration there. From all other restaurants I picked chillis! And you are telling me to create a scene during birthday dinner by calling the manager to the table and confront in front of other customers??? Rather to contact you privately?? What kind ofadvise is this? After seeing your message! I am really more disappointed with chillis!!!)-VC

CAJUN PASTA - CH

When I got my food today the kids meals were correct, but my meal wasn’t the best. The fajitas the chicken was tough and didn’t come with the condiments to put on top no sour cream, pico, salsa, or cheese which messes up the whole meal in general. The guacamole was there when it arrived though it was brown. I didn’t eat the fajitas because of this. The cheese fries always arrive cold and I have to heat it up and all the fries for the kids were cold and soggy. I had to reheat them for my kids or else they won’t eat it. There were burnt chips in my bag and the salsa was watery. (03/14/23 AGENT COMMENTS- Guest emailed: "I do not want a be my guest card I want my money back." -WH) (03/14/23 AGENT COMMENTS- the $30 eBOG has been adjusted to $0 and we have issued a $33.16 refund. -WH) (03/22/23 AGENT COMMENTS- Guest emailed: "I never received this refund." - we are providing the details of when the refund was processed and the numbers to provide to her bank so they can tell her when they will return her funds. -WH

CHICKEN FAJITAS - CH

I dined in today with my family. Ashen served us and he did a great job! Amazing, very attentive! The food was not up to par for me. My daughters Macaroni was barely warm, as well as our triple dipper and my bowl! With the triple dipper, the chicken was barely warm, the crispers as well as the boneless wings. With my bowl, a majority of the food was barely even warm!What can be done about this? Could i possibly be refunded? I was on my break from work, so I didn't have time to say anything in person. We were there around 1pm-2pm on December 14th 2022. ADDITIONAL GUEST COMMENTS 12/20/22 guest replied- Not sure of the receipt number but the card I used is XXXX last four digits. -CR (ADDITIONAL GUEST COMMENTS 1/7/23 guest replied, "I didn't ASK for a gift certificate I wanted my money back... I didn't spend $35 on thateal I spent $66 .. I want my money back ... I need a refund issued to the card that was used." -CR

KRAFT MACARONI & CHEESE - CH

My to go meal was missing the lettuce and quacamole for the fajitas. The kid’s meal cheeseburger was very pink inside and had to be microwaved to complete cooking. The drink was also missing. All of our food was cold and had to be warmed up. ADDITIONAL GUEST COMMENTS: 12/28/22- Guest replied: The restaurant manager told us it was not valid. He printed a receipt showing us so. I do not want to keep trying and risk paying full price again. I would rather be reimbursed the $30. I can submit documentation when I get home from work. I showed him the instructions on how to redeem it and he assured me that he knew how. He made two attempts and received the same error message. He was very apologetic but couldn't redeem it for us.~MPC ADDITIONAL GUEST COMMENTS: 12/29/22- Guest replied: Thank you but that credit card was my husband’s corporate card. His job was paying for his lunch as a Christmas gift. I wanted our credit card refunded for the dinner we tried to use the $30 EBOG card and it was declined.~MPC ADDITIONAL GUEST COMMENTS: 12/30/22 - Guest replied: Chk # / Order # Last 4 digits of the Credit Card Used - 2303 Total Charge Amount (including Tip) - $78.54~MPC ADDITIONAL GUEST COMMENTS: 01/04/23- Guest replied: Was this credited back to my credit card ending in 2303?~MPC ADDITIONAL GUEST COMMENTS: 01/06/23: Guest replied: I have waited and the refund has not shown in my account. The only item for Chilis shown is the charge of $78.54 on 12/26. The wrong account may have been credited.~MPC ADDITIONAL GUEST COMMENTS: 01/27/23- Guest replied: I contacted my bank Wells Fargo and there is no record of a refund to my account ending in 2303. I provided them all of the emails that we have exchanged so they can investigate what happened to the $30. I just wanted to give you an update since it has been almost 30 days since you issued the refund. I'm very frustrated. First, my to go order was missing items and my daughter's burger was not completely cooked. Then, I was issued a $30 EBOG voucher that wasn't valid when I tried to use it. Finally, I was told a refund was issued to my credit card that was not. This has been a very disappointing customer service experience.~MPC ADDITIONAL GUEST COMMENTS: 01/27/23- Called the guest: Got VM. Left a detailed message letting them know that is was processed on our end on 12/31/22. Confirmed date, last 4 and total. Also left my direct number in case they needed anything further. ~MPC ADDITIONAL GUEST COMMENTS: 01/27/23- Guest replied: I received your voicemail. I provided the confirmation number to Wells Fargo and they had no record of a refund to my account. Your voicemail mentioned it was a Mastercard but my credit card is a Visa. You may have credited the wrong account.~MPC ADDITIONAL GUEST COMMENTS 02/01/23 - GUEST REPLIED BACK WITH: I called Wells Fargo today and they said they cannot do a conference call. They are filing a formal dispute on my behalf. I forwarded them our updated emails and asked them to search the reference number. They said that this was not a valid reference number and that my account was never credited.

FAJITA CONDIMENTS - CH

Hello on 11/23/2022 i went to chilis and placed an order for to go. I am a regular chilis customer at this location but when I got my order it was disgusting. The food was unseasoned, appetizers over salted and pasta was over cooked. Although the service was great we couldn’t eat the food. I requested a refund the next day for the full 76.82 and the man that helped me let me know it would take 7-10 business days because I paid with Apple Pay. I have not received it. (1/6/22- Guest replied to request for more info: Sorry for the late response your email had gone to my junk inbox. Below is the following information you requested. Check # 40026 Date and time: 3:25 PM on 11/23 Payment total: $76.82 Last four digital card # 3281 Thanks for your response and follow up)-VC

CAJUN PASTA - CH

Id like a complete refund for the horrible to go order I received on 12/24 from Dalton Georgia chilis. My food was over cooked, missing items and just disgusting! By the time I looked at my food the location had closed. ADDITIONAL GUEST COMMENTS 1.17.23 Replied to refund confirmation, "There are 3 total transactions for that night. XXXX is one card and XXXX is one as well." -CR ADDITIONAL GUEST COMMENTS 1.18.23 Replied, "There are two other transactions from that same evening. One is 8.03 and the other is $5.83." -CR ADDITIONAL GUEST COMMENTS 1.18.23 Replied, "I sent the additional charges, screenshots of the charges to the same account on the exact same day…. I’m not sure what else you need, Here is the other two charges." -CR

CLASSIC NACHOS

No garlic bread provided with the seafood pasta. Asked for no tomatoes on salad, got tomatoes. Needs better quality control, not the first time a take out order has been wrong from this location.

HOUSE SALAD - CH

I received the wrong order. I paid for the order via cash on 12/23. I ordered quesadillas and chicken crispers, and received a burger and pasta. Very disappointing and feel as though something should be done to make it right. (ADDITIONAL GUEST COMMENTS: Guest emailed 1/1/23 in email:Thanks Lana for making this right. Unfortunately I didn’t keep the receipt. I paid cash, it was about $40.~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/5/23 in email:Still waiting a response. Thank you!~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/5/23 in email: Thank you, Lana for making this right!~ LS

BACON RANCH QUESADILLAS - CH

I have loved Chili's Chicken Crispers for years., Especially when the cooks get it right. It is the reason I have been eating them once a week for years!!! And now, stupid corporate decides to stop making them and only offer CRISPY! I tried the crisp...they are NOTHING like the original crispers and we're disgusting. They also stopped putting french fries in the metal container, which kept them hot longer. Now, thrown on the plate. They were cold in minutes. The crispy crispers are GROSS. Without chicken CRISPERS I have no desire to ever return to Chili's. Thanks a lot (ADDITIONAL GUEST COMMENTS: Guest emailed 1/15/23 in email:No, without the original crispers, no reason to return~ LS

ORIGINAL CRISPERS - CH

Hello, last night I attended Chili's with some friends around 8:30 pm. We ordered appetizers. My one friend and I ordered the cheeseburger sliders/bites. I ate mine however she only picked at hers saying it was undercooked. About three hours after eating I have been vomiting non-stop. I have been vomiting all night plus this morning. I am also reaching out because there was a large flood near the bathroom with paper towels just thrown on the floor that was there for about at least an hour and a half that we know of with no sign. It was very dirty and the bathroom was also very dirty. (ADDITIONAL GUEST COMMENTS: Guest emailed 12/30/22 in email:Case 2859333 I reached out a few days ago about my experience at Chili's in Holtsville this past Monday Night. No one has reached out to me about this experience. I was definitely sick from the food and the environment was incredibly untidy and hazardous.~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/1/23 in email: Case 2860995 Complaint: Hey @ChilisSupport #Chilis My wife contacted you 2x over the last 6 days through your website with concerns over food poisoning and a disgusting, dirty, bathroom/kitchen 'flood' during open hours that wasn't attended to for over an hour, if at all by closing.~ LS

UNKNOWN CHILIS MENU ITEM - CH

I have a mentally handicapped son that lives close to the Chilis there is Aiken. He lives on his own and was given a $15 gift card from a friend for Christmas. He has IBS and cannot tolerate anything spicy. I told him to ask for plain crispers. Your person told him y'all did not have any and convinced him to order the Honey Chipotle and told him they were not hot or spicy and would not make him sick. Well, he is very ill today with upset stomach and severe abdominal cramps. Please inform your staff that people with mental disabilities are dependent on people telling them the truth.

CRISPY HONEY CHIPOTLE CRISPERS - CH

I ordered late last night right before you guys closed. I picked up the food and went home. Once I opened my meal my steak it was literally hard as a rock. I couldn’t even cut through it… Definitely ruined my meal completely. I know I ordered late but it’s highly unacceptable for meat to be served like this.

CLASSIC SIRLOIN - CH

I’ve been a loyal customer , 98% of the time I get original chicken tenders, but last night I was told all you can get is crispy that the original was deleted from the menu, the crispy was not that good I can get those anywhere, sorry but now Chilis will be my 2nd or 3rd choice if I come back at all .

ORIGINAL CRISPERS - CH

I ordered the 6oz steak w broccoli and mashed potatoes and the broccoli was raw. On the app it says the broccoli should be steamed. It just wasn’t fun eating raw broccoli w my steak

STEAMED BROCCOLI - CH

Not enough space to say what I want to say. Food was not cooked to specifics, waiter did not ask how food was or did not refill our drinks. Some of the worst service my wife and I have had. I left a $5.00 tip but my wife said not to leave anything. Needless to say we will not be coming back. Server: Dennis Herman

UNKNOWN CHILIS MENU ITEM - CH

I placed an order on 12/26/22 and I’m so disappointed My street corn was missing my salmon salad was not good at all the salmon was ice cold and the cook was off it super dry just not good the pizza I ordered for my daughter had pepperoni on it and it was just suppose to be cheese so she wouldn’t eat it I feel like I wasted my money (ADDITIONAL GUEST COMMENTS: Guest emailed 1/1/23 in email:I ordered online using the app can you use my email I lost the receipt ~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/5/23 in email:Aw thank you I appreciate that ~ LS

ROASTED STREET CORN - CH

I purchased a to go Door Dash order last night and the chili cup that came with my ceaser salad was spoiled made my roommate sick almost immediately had the runs. ADDITIONAL GUEST COMMENTS 12/29/22- Called guest: "He has the runs, but we went through Chili's which was delivered by DoorDash. He originally wanted the Ribs, but ended up getting the chili and salad. He said about the second or third bite that it tasted funny. About an hour later, he began to get sick and had the runs throughout the night. We will not be back, it was disappointing". ~ SS

CAESAR SALAD - CH

I did not receive my Rib combo plate with my order. Which was 22.39 plus tax, and the guacamole with my 3 meals was not there. I called to the restaurant and talked with the Manager, and he told me the meal was definitely in the order, I do not have to lie. I will not be ordering from that Chili’s anymore. And he said that they did have guacamole and that was a mistake. It messed up the whole meal. I live 25 miles from the restaurant and paid someone to pick it up. And he upset me acting like I am trying to get a free me. I need my refund.

HOUSE BBQ BABY BACK RIBS - CH

Order details: I'm missing a few items on my delivery. I placed the order directly at Chili's. I have already reported the issue and DoorDash will send the refund back to your store. Requesting for that refund to be returned back to my original payment method. Date of Visit: 12-26-2022 (ADDITIONAL GUEST COMMENTS: Guest emailed 1/2/23 in email:Hi , here is the information you requested. I am requesting the full refund when I order out, I expect to get a complete order for my dining experience. Door Dash said call Chili's and the takeout person, with an attitude said Door Dash is responsible. The local Chili's wanted to give me $2,that's not acceptable . I was out of town during this situation in High Point, NC.~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/5/23 in email: Okay so the fries were missing from my order. If my order was not complete ,neither was my dining experience. Why is there an issue with giving me a refund? I sometimes order from Chili's here in Marietta where I live twice a week. Do the right thing!~ LS

FRIES - CH

So I was surprised to see i couldn't order the original chicken crisper from a new chilis by me. It was the only thing to bring me in. The chicken crunchy crisper suck. Years ago you discontinued the chicken fired steak and garlic bread. If you keep taking things off the menu that people like why go. Your new ceo should listen to the paying customers on what they like instead of focusing wholly on efficiency. Your restaurant is becoming just another generic restaurant. Why go?

ORIGINAL CRISPERS - CH

I spent $40 lastnight on 12/26 . And it was honestly a waste of food I arrived early for curbside & got home which I live 3 mins away and my food was cold as well as my kids which nobody ate it . I was charged an extra $1.50 for a tiny cup of queso . On top of almost $8 for a tip. I should have never been charged a tip for curbside . I was highly disappointed I wasted $41.50 last night for food that was cold

CAJUN PASTA - CH

I went to your bar to have your Dec margarita. While sitting at the bar with 2 others in my party the bartender was making a large bucket of margaritas which he then poured into the keg canister. It was supposed to have Lun Azul and Cointreau it had neither. Bar Teguila and bar Cointreau were both used. I questioned the bartender when I ordered one and it was poured from the keg, he proceeded to tell me they were out of the 2 bottles that they were supposed use in it so they had to substitute. I do believe you should of said you were out of the cocktail instead of false advertisement. Guest Emailed 1/3/23 - Im sorry but you advertised a drink with ingredients that is on your menu on your app on tv and drink cards in your restaurant! The restaurant knowingly replaced the alcohol with a lower grade product without telling the consumer???In which I got sick from !!! This is false advertising how often does your restaurant do this ? Also while we were there they also made the presidente margaritas in the keg which an entire bottle also which was not the product listed on your ingredients again bottom shelf in the keg which then proceeded to remove the germ dirty bottle out of the keg and serve the drinks from there! This was pure faLse advertising and fraudulent with Apparently only your bottom line in mind? Is false advertising something you practice? ~TD Guest Emailed 1/4/23 - THANK YOU RECIEVED BOTH YOU EMAIL AND VOICEMAIL ILL WAIT FOR THEM TO CONTACT ME . APPRECIATE YOUR HELP ~TD Guest Emailed 1/7/23 - HI I HAVE NOT BEEN CONTACTED YOUR EMAIL WAS SENT ON 1/3 STATING WITHIN 2 BUSINESS DAYS ~TD Guest Emailed 1/17/23 - Yes you can still be of assistance for what you are doing about providing people with deceptive products not as advertised and not letting the consumers know that you were substituting the ingredients? Please advise thank you ~TD

UNKNOWN CHILIS MENU ITEM - CH

I placed an online order for pick up, got a call saying that there were no ribs available so i changed my item for a fajita mix. I picked up my order and made it home only to find that there were no fajitas in the bag. The fajita mix of meat amd veggies was in the bag but no fajita tortillas at all. (ADDITIONAL GUEST COMMENTS: Guest emailed 1/2/23 in email:Thank you so much for the reply! We will definitely be using this soon, Im sure it was not intentional, this is our usual Chilis and had never had this issue before. Again, thank you so much.~ LS

DRY RUB BABY BACK RIBS - CH

We went to dinner for our daughters 8th birthday at the Chilis Southwest Plaza location. Not only was our food cold, there was mold ALL over the cheese. The manager tried to tell us it was pepperjack cheese..... it was mold. Then after we were given the moldy, cold food, we used the restroom before we left and there was a woman shooting up in the bathroom while our 6 year old was present. We are extremely dissatisfied. (ADDITIONAL GUEST COMMENTS: Guest emailed 1/1/23 in email:Thank you, Lana Date and time of visit: December 26th, 2022 at 530pm. CHECK # or (typically found at the top of your receipt, under the date & time) we did not save our receipt Last four digits of debit/credit card if used: last four are 3945~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/5/23 in email:Thank you, Lana. I appreciate you making this right. This email, L***.com is the best email to use ~ LS

UNKNOWN CHILIS MENU ITEM - CH

Placed an email order to go for lunch today. The chips are completely stale, the fries are over cooked and ice cold, the pizzas were hard as a rock.

CHIPS - CH

Hi Chili's staff, Thanks for the normally great service. This delivery order unfortunately was not as great. Items were not plain, which with kids is important. Of course we'll still order from Chili's, attention to the details is so important especially with rising costs. Thanks Order # 610469884 (ADDITIONAL GUEST COMMENTS: Guest emailed 1/3/23 in email:Thanks so much. I appreciate the offer. As of today, I have not received the email. I did double check my junk spam folders as well. Thanks,~ LS (ADDITIONAL GUEST COMMENTS: Guest emailed 1/27/23 in email:I'm so sorry, I deleted the Be Our Guest offer. It hasn't been used, I'm hoping you can verify that and send it one last time. Thanks,~ LS

PEPPER PALS CRISPY DIPPERS - CH

I had the old-time burger and I wanted it well but on top it was burnt. And even had a burnt taste to it. My server was too busy to discuss it with her.

OLDTIMER BURGER - CH

Hair in salad and side order of ranch, didn’t get our appetizer (it was never put in), I ordered a plain burger with nothing on it and when my burger was brought out I could see where the cheese was picked off and the burger was burnt to a crisp. The server was only at the table long enough to drop off the food and would speed off. He took our tablet to get us another that was “working” even though ours was working. The new one wouldn’t let me fill out the survey which is the 2nd time I’ve had him where the service has been awful and he’s skipped our survey for me. AWFUL experience Guest Comment 1/1/23 "Awful experience at this location. Getting the hair in the food was not good at all. Agent Comment: Apologized to guest and offered EBOG and guest accepted.

CAESAR SALAD - CH

General comment about your menu changes... For a long time the 2 for $25 was a staple for me, my wife, and one young child. An app, two meals, and a dessert...no brainier! Always joked how we would pay "2 for $40" without an argument if it came to that. Instead, it ended and we've been trying a '3 for me,' with similar items. Last visit, the price changed on one of the items from $11 to $14 (quesadillas) and the other (fajitas) are gone! To get what we used to, now costs almost $50!? Chili's was a once a month stop for our family, for years, but it appears to have run its course. ?? Guest Emailed 01/01/23 -It is what it is. ??? Chili's was our favorite chain quick stop. We didn't have to think about our order when we got there, we just tasted it on the ride. But, for my family, we won't be back nearly as much anymore. Just dollars and sense. ~TD

3 FOR ME MENU IN GENERAL

I ordered a brisket quasadilla and received a chicken bacon ranch qusadilla. I also didn't receive my chips and skillet queso.

BRISKET QUESADILLAS - CH

Very dissappointed that your nachos are no longer on the menu. Tgey were so savory and special. Always looked forward to coming in to enjoy them. Please bring them back!

CLASSIC NACHOS

I recently ordered a wing party platter, for a Christmas Eve party, the platter was rather messy, no celery , just thrown together . After that, some of the wings were RAW. . I am very disappointed about this , I order from Chili’s all the time , first time for a party platter , and not pleased at all .

PP WINGS - CH

i placed a pickup order today, i asked for a house salad with ranch with my double cheeseburger lunch combo, that i didn’t receive. my cajun chicken pasta had tomato even when i specified that i didn’t want any. i asked for my cheeseburger plain but that was also messed up. which seems very odd since i’ve never had a problem with chilis until now

LUNCH COMBO - CH

I really like the chipolte bowl but today was not good. If this was first time to try I would never order again. The lettuce was limp and brownish which was disguised with some type of mayonaise..and i HATE mayo! It was soggy and all mixed together like goulash, chicken tasted weird. Usually fresh and compartmen hich i like because i can control my flavor bites. Also what does it take to not get cheese on the burger?? I always uncheck the box same as the mustard. But every time it is slopped on. The young lady working curbside today and she has brought my food out several times, is a gem!

CHIPOTLE CHICKEN FRESH MEX BOWL - C

My husband and I purchased a meal last night (12/26) for delivery for his birthday. My husband's stake was cooked fine but my cajan pasta was inedible. It was cold and the pasta was hard and uncooked.

CAJUN PASTA - CH

Don't know if it was the time of day or lack of staff but we paid too much for the mess we received (& didn't receive!) 1. Selected 2 corns to go with crispers, receipt shows this too, so not sure how only 1 was put in container. And that 1 was not even fully cooked! 2. Also, don't know if we were always lucky or if supplies forced changes but used to get five Crispers and only got four this time. 3. The pasta was gummy, as if it was overcooked! Thank goodness the garlic bread was good to compensate for the sauce less pasta.

SWEET CORN ON THE COB - CH

My cajun spice chicken pasta did not have any cajun spice seasoming on it

CAJUN PASTA - CH

Visit and food was great. However, i was disappointed to learn that you no longer have the Bacon Ranch Quesadillas with Steak anymore. I simply ask you to bring them back, they were my favorite.

BACON RANCH QUESADILLAS - CH

I had a to-go order that was missing ranch dressing for the two salads with the double burger meals. Also, both soups ordered were only filled half way the cups.

HOUSE SIDE SALAD - CH

I ordered the salmon with broccoli and mashed potatoes today. My broccoli is molded and I won’t eat it. So grossed out. Ordered online for delivery through app.

STEAMED BROCCOLI - CH

My husband and I both got food poisoning from the Linthicum heights Maryland location. The food was gross and the service sucked AGENT COMMENTS 1/1/22 Called guest and left a VM, sending BOG to resolve. -CR

UNKNOWN CHILIS MENU ITEM - CH

I ordered an additional side of street corn with my order and never got it.

ROASTED STREET CORN - CH

Please add the Cajun chicken pasta back to your 3 for me menu! I don't know why you would remove it and leave the shrimp Cajun chicken pasta. That's ridiculous!

CAJUN CKN PASTA - 3 FOR ME - $11.99

We ordered a to go order at the Chili’s at the Promenade in Indian Land, SC last night. When our order was delivered, we were missing two orders of the skillet queso. I have tried calling the restaurant dozens of times. I’m out on hold for 5 minutes or so before an excuse of a recording comes on saying they have technical difficulties and it hangs up on me. I would like a refund for those two items. It’s ridiculous the hoops I’m having to jump through to get a simple response. My contact is listed below: ADDITIONAL GUEST COMMENTS 1/1/23 Replied - That would be fine, we will accept the dining certificate in lieu of a refund. This is the best email to reach me at I still recommend that Chili’s review their policy on how to handle complaints. This has taken over a week when it could have been fixed with a simple answer of a phone call. - CR

SKILLET QUESO - CH

Just an FYI the food I received today was horrible. It was cold unattractive, just plain awful. Not sure what they were thinking serving food like that, I have eaten at this location for quite some time and have never EVER been served food like that usually the food is very tasty and warm and edible this time after spending $40.00 I was very disappointed not mention a little angry. Literally had to throw my food in the garbage.

BABY BACK RIBS NOT SPECIFIC

I ordered now 2x and both times items have been missing from my order. This time I paid extra for a house salad added to my entree. After arriving all the way home, the salad I paid extra for is not in my order. The French fries were soggy and cold as well as the chicken. I called the store and spoke to Lonnie who offered me a gift card. I will not be returning to chilis after the attitude I got when I spoke to the to-go department. Please refund my money asap. I will return this sad case of food as well.

FRIES - CH

How many chicken crispers come in a kids meal?

PEPPER PALS CRISPY DIPPERS - CH

I was so disappointed during my recent visit to your location in New Braunfels Tx. Not with the service or anything else. But the fact that the one item that brought success to you years ago has been removed yet again from your menu! I don't understand why you wouldn't keep your Original Chili's Soft Tacos as a staple on the menu. Especially if the menu is as large as it is currently. I was told I could not have them and the only tacos you offer now are the Shrimp Tacos. I would request that the board add this back to all locations. Thank you. You have everything to make these anyway?

UNKNOWN CHILIS MENU ITEM - CH

(Kristen Lowery) isn’t a good hospitality manager at all! I visit chilis often and never had any issues, I had a concern with an order, it was burnt , she never showed her face one time she sent a new employee to come deal with the situation. She told him to take my number and she would give me a call. I then asked if I could just get it remade. During this whole process he came to say they were to busy, mean while they were loudly having a good time and cussing in the kitchen being playful and once again she never showed her face or came and said anything. I had to wait around for 30-45mins.

CKN BACON RANCH QUESA - 3 FOR ME

I brought four people to a chili’s to have the chicken and waffles how sad to learn they are not available anymore . Was the only thing we ever ordered . It was amazing

CHICKEN & WAFFLES - CH DISCONTINUED

The Mango tea that I received was terrible it was so sweet and tasted very sour. My father Steak is to have no pink or it was to be well done it was not it had pink. Never had this happen before. I always order online

TEA FLAVORED - CH

I ordered two of the 3 for me. One quisidilla the cheese was not melted and the chicken tasted foul like it was no good. I was also missing my ranch. The chicken sandwich one was missing toppings. I had two kids meals they complained of their chicken as well an said it was no good. If I'm going to spend this much money you would think it would be better...53 dollars for garbage tonight

BACON RANCH QUESADILLAS - CH

I was expecting a call back from the manager at the UNCC Charlotte chilis. Did not receive a call back and no one answered the phone. I was missing the white queso and chips from my order. Which is ridiculous because it’s $10.

WHITE SPINACH QUESO - CH

I had a online order that was terrible, ordered 3 burgers that I asked to be cooked well done witch they were all burnt and had that burnt taste , the French fries we’re so over cooked and dry , they had to be old fries that have been sitting there for hours just terrible . I received the free chips and queso and did not receive the chips with it and the queso was also just terrible, I’m sorry to say there was not one thing that was good , Ty

BURGER NOT SPECIFIC - CH

I want a refund for my order which I received in cold condition.order number is 1516872875.

CAJUN SHRIMP PASTA - 3 FOR ME

I never know if it's best to contact the restaurant directly or here as I know they are very busy there. 1 quesadilla kids meal and the guacamole we asked for with our fajitas were missing. We received the drink for the kids meal but not the food.

FAJITA CONDIMENTS - CH

My wife and daughter had an issue of drinking from dirty cups about a week ago from the Deptford store. Today Dec 27th our family of four decided to give them another try. The first drink cup but on table was dirty again. I was cleaning the inside of the cup with my finger to remove to filth. I did not let my family eat there and will not be back. This could be a very serious health issues.

DRINK - CH

We are so sad to see classic chicken nachos are not on the menu anymore. Please consider bringing them back! Thank you

CLASSIC NACHOS

I ordered online. I requested my steak medium rare but it was overdone. Was medium well not cooked as I asked.

CLASSIC RIBEYE - CH

Good Evening - I picked up a to go order tonight, when I got the order home the chili wasn't in the bag. We paid extra for this. It's highlighted on the receipt attached to the bag but it wasn't included. Just want to bring this to your attention, just make sure when highlighting items, make sure they're included in the bag. Thank you.

THE ORIGINAL CHILI - CH

I loved your Buffalo Ranch Crispy Chicken sandwich. I have to say that is no longer true. Whoever decided to put the sauce in the batter was a BAD choice. It is NO LONGER CRISPY AT ALL, and you can not regulate how much buffalo sauce you can put on it. There are only a few things I REALLY enjoy on the menu, and now my favorite has been taken away. If I feel that way, many others are not voicing their opinion. So sad... I just wanted to let you know. I know that one idea does not make much difference when it comes to making CORPORAT MONEY.

BUFFALO CHICKEN RANCH SANDWICH - CH

Chili’s Forest City NC We purchases ribs 1/2 rack at this location. It was aweful. No meat on ribs and over cooked. Very disappointed Was not worth $18.

GRILLED RIBS - CH

3 for 10.99 ? I just ordered that and I was charged 13.99 ?? ADDITIONAL GUEST COMMENTS: 01/06/23- Guest replied: Thank you for response to my question. I do not remember the old timer bacan burger being 13.99 on the 3 for 10.99. Again, thank for answering my question I guess I will start going to a different restaurant.~MPC

3 FOR ME MENU IN GENERAL

We received a curbside takeout order this evening and it's the worst meal I've had from chilis. My daughters kids meal burgers were cold, my husband's appetizer trio burgers and wings were cold and didn't have the toppings (bacon and onion), my fresh Mexican bowl had chicken that was completely unseasoned. And our chips were salt less and the salsa looked like a jello mold slop (I have pictures if needed). Our experiences at the Battle Creek restaurant have deteriorated over the last two years and this was by far the worst. Please let me know how we may be reimbursed for this poor experience.

PEPPER PALS BURGER (OR CHEESEBURGER)

Today I ordered the Alex's Santa Fe Burger, which looked delicious in the menu, with sauce, herbs, and fixings all bursting out of the burger. The burger I received was a sad little thing, with hardly anything on it. I looked at it, jaw agape at how bare it was when compared to the picture in the menu. This is no exaggeration, as Lara quickly agreed with me after consulting the menu. She took the plate and menu to consult the manager. Steve, the manager, arrived soon after and told me that's just how they make it. He literally told me that your recipes don't match what's shown in the menu!

ALEXS SANTA FE BURGER - CH

Highly disappointed your Panama City Beach location doesn’t carry the original chicken tender batter anymore! Only reason we come here.

ORIGINAL CRISPERS - CH

I was missing my ribs , corn , & chicken tenders out of my order

HONEY CHIPOTLE BABY BACK RIBS - CH

Do you still have the 2 for $25 deal? It’s not on the menu when ordering online

2 FOR $25 - CH

Hi there, I ordered a pickup meal tonight and the order was a complete mess in the bag and the portions were tiny. I'm not someone who almost ever complains about food from restaurants because I understand that issues can come up, but this was just so bad. My girlfriend ordered the carne asada fajitas, and there was literally 4 little pieces of steak and not even enough rice to cover the bottom of the container. I'd really appreciate a refund or credit if possible. Thanks.

CARNE ASADA - CH

It SEEMS about half the time our order is incorrect or incomplete. We have always had enough food and therefore ignored the issue. This time we were missing an appetizer, a salad, and a drink - too much to ignore.

HOUSE SIDE SALAD - CH

First off, we've done many To-Go orders from this location and never had a problem - love the service and food. Unfortunately this recent visit we had a house salad that was comprised of all brown, mushy lettuce. If it was just a piece or two I would definitely throw those out and not think twice, but this was nearly the whole thing and just unappetizing to see.

HOUSE SIDE SALAD - CH

Food and service was good. The salsa needs help. It was like dipping chops in tomato soup.

SALSA - CH

Ordered dinner online to be picked up curbside. When I got home I discovered there were no French fries in the chicken crisper order.

FRIES - CH

We ordered two salads, a Santa Fe Salad, and a Quesadilla Explosion salad. The salad didn't even cover the bottom of the plastic container. They forgot our salad dressing too. We usually have great service at this restaurant, but today we left very disappointed. Not sure we will ever order through your carside pickup again.

DRESSING - CH

I ordered the TX HC Ribs, loaded mash, corn on the cob, house salad and the Salmon House salad. The ribs tasted old, the mashed potatoes tasted burned, and the corn on the cob at zero flavor. The salmon salad was just as bad. The lettuce was wilted, the croutons were stale, and the salmon has the disgusting sauce on the top. I have eaten at Chilis plenty of times and this was by far my worst experience. I’m not sure what is going on at this location, but it needs to be checked on.

HONEY CHIPOTLE BABY BACK RIBS - CH

I ordered a roast beef in the description it said that I brought bean rice and they sent me potatoes and a corn full of butter that could not be eaten I am very dissatisfied with my order

SWEET CORN ON THE COB - CH

Two servers only, doing the best they could. All guests had to sit in a small area, LOUD. Fast service but 30 min. wait for food which was okay, we chatted while waiting. Two burger meals served with no fries, not ready, eventually had to ask for them. Chicken, bacon, avacado sandwich was HORRIBLE. Mostly bun, dry formed chicken, small smount of bacon and avocado, no mayo. tasteless! We looked forward to a nice meal with family. Good company, lousy meal. REALLY DISAPPOINTED. Visit went from bad to worse, NO TP in the restroom. Really?! Wasted $50 gift card. (2/6/23- Continuation Case 2879301 I sent an email regarding valid complaints and the poor dining experience my family and I had on December 26, 2022. Since I have not received any respose, I can only assume you are not interested or concerned. Because of this, I will use my $150 gift card at Maggiano's or South of the Border and I will not be returning to Chili's at any time in the future.)-VC (2/6/23- Guest replied to request for more info:I no longer have all the information you request. Most of it can be found on my original email dated 12/26/22.1. I used a gift card not a credit card. 2. Our visit was in the evening before 5p and 7p. 3. There were only two servers at the time. Our server was s young man, not a young lady, who did the best he could given the situation.)-VC (Server: Mario Redd)

BACON AVOCADO CHICKEN SANDWICH - CH

Ordered and delivery time was said to be 7:22 to 7:37 and was delivered at 8:00. My food was cold and soggy as it says on the receipt it was ready at 7:02.

TRIPLE DIPPER NOT SPECIFIC - CH

Very disappointed with my lunch at Chili's in Hanover . Pa a week ago . First time in a long time I was disappointed at this Chili's --not happy with order of chicken crispers and French fries I received

CRISPERS NOT SPECIFIC - CH

The chicken sandwich was dried out and hard to chew nothing like the description on the menu or picture missing ranch on it

BIG MOUTH CRISPY CHICKEN SAND - CH

Ordered a burger - got a fried piece of plain chicken on a bun. They did try called to confirm my order was correct but I was incorrect with looking at it while in the car.

BURGER NOT SPECIFIC - CH

I ordered cole slaw as a side with my to-go order and it came to me completely frozen.

COLE SLAW -CH

I ordered Chilis for delivery through the website and did not receive multiple items. I ordered a drink, salsa, and a 4 oz ranch that I did not receive. Also, my order was completely wrong.

DRESSING - CH

Hello, I just left the chili's in Dalton. We waited for a hour for our food, while people came in after us ate and left before our food came out. We also go there mostly for the chips and salsa and our favorite the guacamole We had none of that ( even tho I'm a rewards member) because they had no chips.. yes, chili's had no chips what a disappointing experience. It was my Christmas present! Bummerville

CHIPS - CH

Salisbury MD, Check # 980153 - curbside order. Chips and Salsa - NO SALSA, Brisket Quesadilla - No dipping sauce, Chicken Crispers - NO HONEY MUSTARD. This is the 3rd time I've had issues with curbside orders. This location needs to work on quality control!!!! Each time I used this comments/questions.

SALSA - CH

missing side dishes - street corn, mash potatoes and ranch just wants a refund

ROASTED STREET CORN - CH

Order 980202 12/27 store Midlothian tx The quesadilla salad had quesadillas so burnt the tortilla did not even stick together. Someone at the restaurant truly does not like their job to let this go out the door. I have pictures of requested

QUESADILLA EXPLOSION SALAD - CH

I just got home from chilis with my take out order ( Order # 634481814) and I’m extremely disappointed. There is little to no chicken, and for the raise in price I’m am less than happy.

CAJUN PASTA - CH

We ordered dessert and did not receive our molten cake. The cheese cake also did. Or come with the strawberry purée

MOLTEN CHOCOLATE CAKE - CH

My order came missing and lacking. I order two chicken Sandwiches with fries and each platter had 10 fries, literally. The deal came with an appetizer and I was missing the salsas from both. Very disappointing.

FRIES - CH

absolutely terrible experience. ordered a cajun shrimp pasta and paid an extra $6 for chicken to be added and it came with ONLY chicken. on top of that, the pasta was EXTREMELY dry. the strawberry lemonade was also horrible. $40 thrown in the trash. this ruined my night and i do not think i will be back. very disappointed as this is my favorite chilis location and i am usually extremely satisfied.

CAJUN PASTA - CH

For the second time in a row, I ordered chips and salsa with my to go meal and only received the chips, no salsa

SALSA - CH

Placed a to go order with a salad and chicken crispers. Didn’t get ranch with either of them. Why do I leave a $9 tip if I can’t even get something that goes with the meal. Super annoying.

DRESSING - CH

Hi there, I am visiting the Knoxville area and just returned to my hotel room with our food. To say we are disappointed is an understatement. All of our meals have gone in the garbage as they weren’t even warm, the fries (like 10 each) were so old and the corn was cold. It is 9:50 and have to feed a child, so we can’t return to deal with the problem either (we are only 7min away so that was not the problem for temperature). We also didn’t receive utensils as requested. I am requesting a refund for our food. I took pics if you’d like to see.

CRISPY CKN CRISPERS - 3 FOR ME

I had ordered a 3 for me deal and did not receive my strawberry lemonade for my drink option. I also ordered a kids meal and did not receive the apple juice for that meal as well. Besides that, everything was great. I just wanted my drinks. I didn’t notice until moments later after the driver drove off and I ordered through the website so I had no way to contact my driver and tell him. I provided my order number where it says receipt. I hope it’s the same thing. Thank you.

STRAWBERRY LEMONADE - CH

Hi I was there on the 26th of Dec. My whole family got sick with the food. I was very disappointed with the service.

ALEXS SANTA FE BURGER - CH

This is terrible!!! It's not only cold like it's been sitting all day but 1 is completely rare and the other is medium well. Disgusting

CLASSIC RIBEYE - CH

Found hair in our food, either hair from a beard or eyelashes. Very very gross couldn't even eat any of my food. Waste 32 dollars!

CARNA ASADA - 3 FOR ME