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Ordered the bacon rancher burger and there were no sauteed onions and no pickles. Ordered big mouth bites. They were way over cooked and dry. They had no sauteed onions and very little sauce or bacon bits. Ordered the buffalo chicken salad and the lettuce looked and tasted old. Horrible quality salad and inedible. I am very disappointed with everything I ordered and would really like my money back as I spent $70 on horrible food.
ADDITIONAL GUEST COMMENTS 01/04/23 - GUEST REPLIED BACK WITH MORE INFO: I suppose something is better than nothing so yes I will accept your offer. Thanks for your response.
Hopefully my comments will help improve this location as this is not the first time I have received horrible food from this specific restaurant. Much appreciated, | THE BACON RANCHER - CH |
I placed and order at the sports arena Blvd San Diego CA location for curbside service . The food was not ready when stated , it was not delivered curbside and upon arriving home I notice one of the entrees I paid for was not in my bag . I called the location to inform them of this and was told they were out . I questioned why would they still charge me for something that was sold out . The server stated the manager will give you your money back hold on . I was placed on hold for 15 mins and then hung up on . Completely disgusted and disappointed . That this location would steal from me
ADDITIONAL GUEST COMMENTS 01/04/23 - GUEST REPLIED BACK WITH MORE INFO: Last 4 of card 4256 Missing item : Salmon entree Order number 15125350993854464
ADDITIONAL GUEST COMMENTS 01/04/23 - GUEST REPLIED BACK WITH MORE INFO: Thank you I accept this offer . Courtneynicolewill@gmail.com | GG ANCHO SALMON - CH |
I recently placed an order at your restaurant located at 1706 E Cheyenne Mountain Blvd, Colorado Springs, CO 80906 at approximately 935pm. I ordered cheese pizza and fries, shrimp Cajun pasta, chicken Cajun pasta, and a order of chicken and steak fajitas, it was a ToGo order, there was shrimp in Fajitas, which I am highly allergic to and was not able to eat. | STEAK FAJITAS - CH |
I just received my order and I am very disappointed. I paid for extra alfredo sauce and did not receive it. The pasta had barely any sauce on it. I paid for delivery fees and tipped the driver. This is unacceptable | CAJUN SHRIMP PASTA - 3 FOR ME |
I ordered a ultimate smokehouse combo with with Brisket Quesadillas, Crispy Honey-Chipotle Chicken Crispers, Ranch Dressing, Jalapeño-Cheddar Smoked Sausage, Black Beans and Coleslaw. However, I opened up the order after arrived home, I found out the Crispy chicken and ranch dressing are totally missing. I was thinking the aluminum wrapped with the chicken. It was a toast bread inside. This experience is very bad for me as a long time friends of Chilis. I checked the print out slip from the order package. The chicken is missing too. Not sure if the system mistake or the printer error. | CRISPERS NOT SPECIFIC - CH |
On 12/27/22 I ordered the following below and my steak looked as I was served roast beef and it didn’t taste like steak , the server even agreed it didn’t look like sirloin. Before I was served I paid for my meal at the table, but after being served the order was sent back to the kitchen and I only ate my street corn. I was supposed to be refunded but was still charged. 10OZ CL SIRLOIN | STEAK NOT SPECIFIC - CH |
I AM STILL WAITING FOR MY REFUND, I WENT TO PICK UP MY FOOD ON 12/6 AND WAS CHARGED 34.64 FOR IT ON MY CARD, I ENDED UP GOING BACK TO THE RESTAURANT DUE TO THE FOOD LOOKING LIKE IT CAME OFF OF SOMEONE ELSE'S PLATE. THE MANAGER SAID MY $$ WOULD BE BACK IN MY ACCOUNT AND THAT IT COULD TAKE UP TO 3 DAYS. AS OF TODAY I STILL HAVE NOT SEEN THE CHARGE GO BACK INTO MY ACCOUNT. PLEASE GET BACK TO ME ASAP AS MY OTHER EMAIL WAS NEVER FOLLOWED UP ON. THANK YOU. | CARNE ASADA - CH |
Please bring back carnitas tacos. | TACOS NOT SPECIFIC - CH |
Hello, I purchased 3 Buffalo chicken salads and boneless wings on Christmas Eve for myself and guest however the chicken on all three salads were very tough and we could not eat it | BONELESS BUFFALO CHICKEN SALAD - CH |
Wednesday night I brought two meals three for one appetizer main mail and drink one of my appetizers was missing I also bought chips and salsa I have the salsa mix no chips | DRINK - CH |
My brisket quesadilla Was more like a cheese quesadilla, it had very little brisket on it. I was very disappointed. | BRISKET QUESADILLAS - CH |
I had an awful experience. Server didn’t care to listen. Normally the food is great but this time we had crushed micro chips. The soup was too cold to eat and tasted awful. All of our chicken was basically inedible. I was also over charged. I was charged 21 when It was only $17 | CHICKEN NOT SPECIFIC - CH |
Please bring back the original chicken crispers. That is the only dish my entire family eats and unfortunately since it’s been gone we no longer can eat at Chili’s. | ORIGINAL CRISPERS - CH |
I ordered from your website while talking to an associates at the restaurant, giving specifics on how to cook my steak (Ribeye dinner) extra steam the broccoli, and the second order of the Mix and Match Trio meal. I got two Mix and Match Trios, and not the Ribeye dinner I also ordered 2 Street Corns, only receiving one). What I was charged is for what I received. I spoke to manager Ashley witching 5 mins of getting home. She remembered me via the call with cooking instructions, and said she’d call corporate and get back to me. She didn’t. I called today. Please call me to resolve this. Thanks | ROASTED STREET CORN - CH |
Not happy with my order food was cold and I called that night they forgot the dip and cheese the person was rude who was on the phone I am not ok with someone saying well did u not look in the bag no I didn’t look so don’t be ugly I mean really I am not gonna order from this store again thank you
(1/4/23- Guest replied to request for more info: No it was with cash I paid at the restaurant sorry.)-VC
(1/27/23- AGENT COMMENTS: No new news.)-VC | APPETIZER NOT SPECIFIC - CH |
Hi, I ordered chilis both for dinner last night and lunch today from your Toms River NJ location on Hooper Ave. We get food from there ofter and really like it but things were missing from both of those orders and it seems that the to-gos are now being run a bit carelessly. Last night there was no dipping sauce included with my chicken crispers even though I ordered ranch. Today my beverage (unsweet tea) was missing from my delivery order. I work from home so I don't have the time to go out and get another drink and I'm honestly pretty bummed that the orders have been like this lately, | TEA - CH |
Why did you remove the Cajun chicken pasta from the 3 for me menu but leave the shrimp? Can you please put the Cajun chicken pasta back on please? Thank u. | CAJUN CKN PASTA - 3 FOR ME - $11.99 |
We came in for a birthday dinner. The spinach queso was fantastic! I ordered fajitas steak and shrimp. I didn't like it at all. The waitress asked me about it and said, thank you for being honest. She was a great waitress and we left a good tip for her. After thinking about it 19.00 was a lot to pay for something I didn't eat. Could I get compensated for half? I didn't print receipt. (Server Alisha) | MIX & MATCH FAJITAS FOR TWO - CH |
I purchased two of the Mexi Rice Bowls with Shrimp last night and when I got home to eat them the rice was hard like maybe it wasn’t cooked long enough. Could I please be compensated for this? I have my online receipt if you need it. | CHIPOTLE CHICKEN FRESH MEX BOWL - C |
Been your customer many many years. Drove 56 miles from my home in DeQueen, Ark to your Chilli's in Texarkana with a friend specifically to have chicken fried steaks. Seated. Ordered beverages. Couldn't find on menus. Asked server. She said " oh, we don't sell em anymore. Very dissatisfied. Left and went to Texas Roadhouse. Pleasantly surprised. Theirs were bigger servings and less expensive too. Won't be seeing me or my friends again. | CFS - CH |
I ordered food and I did not receive my drink. My chicken and fries were very cold not even a little warm. I payed extra for street corn and got regular corn but that was the only thing warm. | FOUNTAIN - CH |
I am extremely irritated there's no contact phone, since the buyer I just purchased at the Central/Eubank Chilis is not cooked through. Disgusting. The request asks how you'd like it cooked, my choice was no pink. Its not only pink throughout, its barely charred on top. | SECRET SAUCE BURGER - CH |
Food poising from last order | CAJUN SHRIMP PASTA - 3 FOR ME |
I came in with a table of 3. Noted a food allergy to the waiter. Ordered the kids burger bites no bun no cheese, mandarin oranges with a second side of corn. Order a $15.99 3 for me. A $10.99 3 for me lemonade no ice, side salad no croutons with ranch, old timer burger no bun and fries. After our order was placed a 15-20 top arrived. About 10 minutes later, their food started to be delivered to them while I was still waiting. Asked a manager who proceeds to bring out cold food prepared wrong. My no bun had a bun. Her attitude over food allergies would take another 500 characters
(1/4/23- Guest replied to request for more info: Wasn't a check number she comped it kicking us out before we could eat. Around 6:00 - 6:30 pm 3 for me: Dr Pepper no ice, house salad extra ranch, steak well done, loaded mashed potatoes, corn 3 for me: Lemonade no ice, house salad no croutons extra ranch, old timer burger no bun, French fries Kids meal: apple juice, burger no bun no cheese, mandarin oranges, corn on the cob. She was a manager with high enough rank to have a business card. They sat a 15-20 top who started getting food before us. That's when I got the manager. Food served to us cold. Burger came out with a bun. I told the manager then the food wasn't right. She went ahead and told the waiter to just "refire" it. With my daughter's dad having worked for Brinkers, I knew that meant they would just put it back on the grill. I told her that was not acceptable. I then tore the burger in half and said now she can't do that anymore. She then kicked me and my family out of the restaurant for "arguing with her ". She went as far as threatening to call the cops if I didn't leave. It ruined my child's dad's birthday dinner. We had to drive 15 minutes further away to find a restaurant he would like. A lack of care for food allergies or intolerance from a manager who should have a Serve Safe certification is sad.)-VC | OLDTIMER BURGER - CH |
Please have someone from coorporate call me in regards to a recent experience at the local chili's.
ADDITIONAL GUEST COMMENTS 1/6/23 Called guest: The reason I sent anything in is because it seems to happen often and they don't seem to be apologetic. I ordered fajitas. They forgot the boat. She forgot it and when I called back the woman I spoke to didn't apologize and just said they were very busy. " -SW | FAJITA CONDIMENTS - CH |
WORST Food ever. Not fresh. Lettuce in salad, brown spots, wilted. Boneless wings dry and tasted like cardboard. Terrible. Very disappointed.. especially after waiting a long time for food. | BONELESS WINGS - CH |
Yesterday I visited the chili's in Stevenson ranch Valencia it was for my birthday lunch at 2 o'clock we sat in the bar area and we ordered the triple platter Included the Southwest egg rolls the honey Chipotle chicken and the 2 gliders we had chips and sauce a prior to that and the chips were all broken up but the waitress/bartender corrected that immediately as we received our food Apparently there was a time issue with getting the food we waited for a good 25 minutes when we did receive our food I proceeded to eat a Southwest egg roll and in it was A Long human hair in the egg roll
01.08.22 ADDITIONAL GUEST COMMENTS:"At your earliest convenience, please reply to this email with the *CHECK #* from your receipt and the last four digits of the debit/credit card, if one was used. I don't have the check it wad in the bar area and manager is aware of it. This was a horrifying experience and disgusting I will never forget this to bite into that Southwest roll and have a hair come out it was disgusting what is your company going to do about this "-LG | SOUTHWESTERN EGGROLLS - CH |
Soup was missing from delivered order today. | SOUP NOT SPECIFIC - CH |
I CANT BELIEVE YOU REMOVED THE CHICKEN AND WAFFLES!!! THAT WAS THE BEST THING ON YOUR MENU. PLEASE BRING IT BACK | CHICKEN & WAFFLES - CH DISCONTINUED |
Chili’s used to be good eating but not anymore. Ate there today and the service was terrible. The food was even worse. Baby back ribs were terrible. Sirloin steak was not good. Had to ask few times just to get my salad. No one hardly ever checked to see if we needed anything. Few years ago it was good service was good and it was always crowded. Today there was hardly anyone there and the service was still slow. Won’t be there again.
(ADDITONAL GUEST COMMENTS: I paid cash and don’t have a receipt. I just want you to know that I will not be back there anymore. It used to be a good place to eat but not anymore - NC) | ORIGINAL BABY BACK RIBS - CH |
Why do you claim that the 3 for me start at $10.99 when none do its false advertising on your promotional emails. I dont understand why you took off the chicken pasta as an option and only have shrimp now chilis keeps raising thei prices greatly every few months not the old chilis anymore. There are so many changes and increases and smaller amounts... | CAJUN CKN PASTA - 3 FOR ME - $11.99 |
To whom it may concern,
Hello. I recently visited one of the Chili's restaurants in NJ & discovered that you have taken The ORIGINAL Chicken Crispers off the menu.
It was one of my favorite items since I have been going to Chili's since the mid 90's.
Not sure why Chili's have removed them off the menu. The crispy ones weren't that good & they were more like chicken nuggets. | ORIGINAL CRISPERS - CH |
My steak was undercooked. It was supposed to be medium well but it was bleeding a lot more than it should | SIRLOIN 6 OZ. - CH |
To go order was incorrect, missing salsa for chips. Missing chicken crispers out of one meal and missing garlic toast in another. Ordered 3 meals and all we're incorrect | CHIPS - CH |
You guys took away the ancho ranch, and that was the best thing on the menu, bring it back now. | DRESSING - CH |
You guys took away the ancho ranch, and that was the best thing on the menu, bring it back now. | DRESSING - CH |
Hello, I ordered a Big Mouth Crispy Chicken Sandwich with Fries and unfortunately never received it. I ordered at 3:40 pm on December 29, 2022 and was indicated the order would be ready between 3:57 and 4:02 pm. I arrived at 4:00 and waited for 45 minutes. My meal was never brought out. I also never got the traditional text that would lets me know my food is ready for pickup. I believe that there was some type of miscommunication or disruption in the system with the order. I paid approximate $12.93 through gift card. I was hoping to get a reimbursement to my gift card. Thank you. | BIG MOUTH CRISPY CHICKEN SAND - CH |
I ordered your $10.99 special which was a soft drink, chips/salsa & hamburger with fries. I ordered the hamburger well-done with no cheese. As I began eating the burger I decided to take out of the bun. It was not well done. The server showed it to the manager. The manager decided to “comp” the meal and charged me for each individual thing bringing the check to $20.07 before tax. Then she subtracted $11.19 as the “comp”. I asked for her name & position title & bosses name & contact. She is Rachel & she refused to give me her boss or their contact. Would like to discuss further more details. | BURGER NOT SPECIFIC - CH |
Hello, I recently just purchased a Chilis order to go and when I arrived back my food was very overcooked with an end result of the food being uneatable Cheers, | CRISPY CRISPERS - CH |
Omg i have been looking everywhere for your contact information please help me a couple weeks ago i was eating at your restaurant and bit into a piece of metal chipped my tooth i am trying to get insurance to go to the dentist im in excruciating pain i cant work please help my contact info is ph#28XX72XX00 and email rXXdsXXsidentXXXsers@gmail.com please contact me your manager Jeff gave me the wrong number and I've been trying for days i almost gave up and i saw this please help asap
Guest Emailed 1/14/23 - Thankyou for reaching out to me my tooth has been killing me. The nerve is exposed so anything cold or hot or the wind blowing on it. I really cant talk to you on the phone it hurts when i open my mouth to talk and if my tongue bumps it. But if i have to speak with you I will, but if you can correspond with me threw email or text until I get my teeth fixed that would be greatly appreciated. Thankyou ~TD | UNKNOWN CHILIS MENU ITEM - CH |
I had decided to get dinner at this chilis location last night. I had signed up for the app getting a promotion code for free chips and a drink. I had purchased the smokehouse combo getting the crispers, ribs, and, brisket quesadilla. My corn was dry like it has been sitting for hours. There was jalapeños on my ribs, crispers, and, inside my brisket quesadillas. I’ve gotten this meal in restaurant a few times before. Every time I got it there was no jalapeños in my meal whatsoever. I’m not sure if this was some kind of joke or not. Thanks. | ROASTED STREET CORN - CH |
522655018 is the order number. After checking in, I waited for about 20 minutes, aftee intwntiinally arriving towards the end of the givens time frame. I requested NO cheese on the burger, NO cheese on the salad. The burger has tons of melted cheese. The salad was not even in the bag. So, that means I have to make another trip to find dinner. That took all my energy as I've been sick for a over a week. The receipt right on the bag says nix cheese. This is horrible. | OLDTIMER - 3 FOR ME |
Ordered kid chicken dippers, received drink & mashed potatoes. No dippers, just to go with several grilled chicken pieces. Please help me | PEPPER PALS GRILLED DIPPERS - CH |
It’s pretty sad that your menu has shrunk and now you don’t have the original chicken crispers. You also got rid of the 2 for $20 meals. Sad sad sad. This used to be one of my favorite spots but I will not be back. | ORIGINAL CRISPERS - CH |
Drive Order ID: 1517995870 I have some missing items with my order. I would like to get a refund | SALAD NOT SPECIFIC - CH |
We love the Margarita Grill Chicken and for many years has been part of specials such as lunch special, two for set price, etc.
It now stands alone and no salad except to add to entrée at $ 4.19 and with drink is about $ 22 total which is ridiculous. Please bring back
as one of the special combos or lunch version | GG MARGARITA GRILLED CHICKEN - CH |
Hello I just received an order and it was missing salsa and incorrect size avocado ranches (small size not 4oz) | SALSA - CH |
Forgot my salad and ranch. | HOUSE SIDE SALAD - CH |
Went to lunch as a treat. My daughter ordered the 3 for me. Her drink did not come until she got her meal. She received her appetizer while my salad did not come until later. She ordered the Cajun Pasta with NO shrimp. They brought it out and it had the shrimp on it so they had to take it back and we had to wait for another one to be made. I asked my burger to be cooked as pink as possible and it came well done. When we tried to pay, the check had to be redone since the order was done separately. Had to wait to get that fixed. We never got refills on the drinks. More but no room. (Server: Heaven Sheppard) | CAJUN PASTA - CH |
I ordered two (2) 3 for 1 chicken quesadilla combos, but only received one (1) of the orders and I have nothing to eat for dinner. I would like a credit or refund, please. | QUESADILLAS NOT SPECIFIC - CH |
Re: Chicken Ceasar Salad, I was unable to eat the salad because the lettuce was old & wilted, it was not fresh. VERY DISAPPOINTED!!! | CAESAR SALAD - CH |
I ate here on 12/27. The next day I threw up constantly. I had the steak fajitas with all the toppings and added guacamole. My guest was fine and didn’t eat any of what I had besides 2 pieces of steak. It was horrible and I missed 2 days of work from being I’ll. | STEAK FAJITAS - CH |
This is 3rd time in a row, Kokomo Indiana branch has failed. Last month, we called our order in 1 hour in advance, they still could not prepare it on time, and we had to wait another 25 minutes or so after arriving to pick it up. The 2nd time they skipped the shrimp on our chicken, steak and shrimp fejita order. This time they skipped all the toppings on our fajita order. They just cannot ever get it right and they really don't care. It's also amazing that we must wait on order, but are then served cold fries. We won't be back. | FAJITA CONDIMENTS - CH |
This is 3rd time in a row, Kokomo Indiana branch has failed. Last month, we called our order in 1 hour in advance, they still could not prepare it on time, and we had to wait another 25 minutes or so after arriving to pick it up. The 2nd time they skipped the shrimp on our chicken, steak and shrimp fejita order. This time they skipped all the toppings on our fajita order. They just cannot ever get it right and they really don't care. It's also amazing that we must wait on order, but are then served cold fries. We won't be back. | FAJITA CONDIMENTS - CH |
Why is it ever time I place an order thru the app my order is either missing items or this order I added extra sauce and it was put in the bottom of the bag. When I received the order the sauce cup was upside down and leaked completely out. I call the store to talk to management and was put on hold until the phone system hung up. Not a very happy customer. | UNKNOWN CHILIS MENU ITEM - CH |
Ordered two ultimate smokehouse combos and didn’t receive my street corn nor my garlic bread . | ROASTED STREET CORN - CH |
The salads were missing ingredients. Dressing was not given. Queso was not warmed. | DRESSING - CH |
I want a refund for my cookie. I got no ice cream or syrup with the cookie and am upset. I also received no straws, so at the very minimum I want my money back for the cookie that wasn’t even complete.
1/2/23 ADDITIONAL GUEST COMMENTS: Guest replied to email offering BOGs as compensation "Thank you, I appreciate it.")~KR | ICE CREAM - CH |
We come here frequently because it is my husbands favorite. Every single time, there are small minor things that are ignored or overlooked with our order. But today takes the cake! I ordered a chicken sandwich, PAID EXTRA for avocado to be added to my sandwich. When it arrived, thank god I checked my sandwich before biting into it because the avocado “slice” wasn’t a slice at all but a hunk of ROTTEN AVOCADO!!!! Brown and rotten along the entire edge and the back side the kitchen staff had tried to hide against the bun, pasting it to the bun top with a single line of mayo! Shameful!
(1/4/22- ADDITIONAL GUEST COMMENTS: As I am not looking for a refund, I saw no point in contacting Doordash and
since they are not responsible for the kitchen staff, none of this can be helped by them. I am attaching the photos I took of the rotten avocado that came on my sandwich so that you can forward that to whomever and they can understand how unacceptable this is. I contacted corporate only because this specific location can’t seem to get
their act together and produce the food your chain promotes and it may need further attention from someone qualified to run a restaurant. Have a nice day!)-VC | AVOCADO SLICES - CH |
I just got home with my to go order and my quesadilla is soggy/greasy, my tea is unsweet, and there is no sour cream with my quesadilla. I can say that the young man that brought my food was very nice and cordial! | BACON RANCH QUESADILLAS - CH |
My steak taste horrible. It has absolutely no flavor whatsoever. | STEAK NOT SPECIFIC - CH |
Message:My wife a I have eaten at this location for many years . Also as of Covid we have received many many deliveries . Every time all food was perfect. This order ( which I order 95% time). was good accept the steak was very small and very well done ! Smallest Ribeye. I have seen..like a big hamburger ! (. This was a delivered order ) | CLASSIC RIBEYE - CH |
I ordered chicken fajitas tonight and received bland chicken and vegetables (no seasoning or sautéing done). I was hungry therefor I ate what I could but I won’t be riding these again. You either failed at preparing them or have changed the recipe (which I doubt). | CHICKEN FAJITAS - CH |
My steak is horrible. It has absolutely no flavor whatsoever | CLASSIC SIRLOIN - 3 FOR ME |
Hello! I would like to report that today’s order had several items wrong or missing. The Ultimate Smokehouse Combo came without the chicken crispers. The chili was cold, as in refrigerator cold. The fries with the other Smokehouse Combo were cold and stale. Two days ago, our order came without the salsa for the chips and salsa, but we didn’t report it. It’s worrying, though, that getting to-go orders is becoming a habit. Thank you for your time! | SMOKEHOUSE ITEM NOT SPECIFIC - CH |
I just recently picked a to-go from this location. I got home to begin eating and there was hair in my food. Super unsanitary and disgusting to say the least. I would like a refund issued IMMEDIATELY! | BACON RANCH QUESADILLAS - CH |
I just bought 2 Ancho Salmon dinners and a Buffalo Chicken sandwich. The salmon in both dinners were each the size of a hotdog. The taste was good but the portions was not worth the money. Very disappointed customer | GG ANCHO SALMON - CH |
Order doordash and you guys didn’t pack my loaded mash potatoes, and I have NO bacon on my texas cheese frys…. I can see forgetting a side, but no bacon on an appetizer? My real question is how come when I sit in to eat my order is never wrong…but you order take out and seems like people forget how to pack stuff…Literally its a togo box vs a plate. Yet when I call to get a hold of someone at 7pm…no one can answer a call either. So much for you guys making my order right…what a joke. If someone actually replies to this message I want the district manager #…so that someone can answer a phone. 01.07.22 ADDITIONAL GUEST COMMENTS:"I didn’t even want a refund. At the time I wanted to pick up my missing
items and have my items corrected….but after calling 3 times and no answers each time I gave up. Whether I picked it up or had doordash bring it to me, my order was wrong. Truly sad that I have to ask doordash for a refund when it was your fault. Doesn’t make any sense….honestly sounds like you guys are alright with the mistakes you make and since it was through doordash its “oh well not our issue”, but at the end of the day I still got shit service and Chilis still made a profit."-LG | TEXAS CHEESE FRIES - CH |
Picked up two chicken Caesar salads curb side, half of the lettuce was mushy brown rotted lettuce that was far past edible. I called the location and asked to speak to a manager, she would not get on the phone.. the employee who answered told me she was busy and asked for my contact info, I wanted to politely inform them of the immediate problem so rotten food isn’t served to customers and no one gets sick and I was hung up on before I could get more than two more words out. Incredibly rude, incredibly inconsiderate. | CAESAR SALAD - CH |
Very very upset with Chili’s for getting rid of the ORIGINAL chicken crispers. My husband and I will not eat here anymore, unless they are brought back. This is serious business. Very unhappy customer that frequented the restaurant. | ORIGINAL CRISPERS - CH |
I ordered on December 21st I used a free appetizer with purchase of an entree loyalty coupon I had when I checked out the coupon was not taking off, I went in and the manager said he took care of it and refunded me the appetizer money. I checked my account and the total amount was taking put of my account and I haven't received the credit or refund of the appetizer. | APPETIZER NOT SPECIFIC - CH |
My order was wrong. I paid extra for cheese fries, and got corn on the cob. | TEXAS CHEESE FRIES - CH |
Ordered the bake seafood pasta and complained that the shrimp had the Cajun seasoning and the server that how the dish come and they only have cranium shrimp I told him no that when the dish first introduced it was plain shrimp in the dish. Told him it’s not listed on menu and he told me that it doesn’t have to say it. Told him yes it does just in a case person can’t have it. I’ve been to other Chili’s and order the same dish and it’s the plain shrimp in it. All he could say we’re not affiliated but this is a franchise and there’s rules. Where are you following it when it comes to the menu. | BAKED SEAFOOD PASTA - CH |
Hello, I just picked up my food and the stag was amazing as always in North Charleston, SC. My only suggestion would be to increase the portion size of the $5 salad I bough with each entree. I was in disbelief to see the small containers with the ceasar salads that I cost $5 each. Never again will I do that for lettuce, a sprinkle of parmesean cheese, three croutons, and 1ox of ceasar dressing. That’s highway robbery!!!! | HOUSE SIDE SALAD - CH |
Hi, I placed order #563459912 for curbside pickup, and when I got home, there was no honey mustard dressing and the big mouth bites we in the same box as the boneless buffalo wings and were drenched in sauce. The buns were soggy and it made it too gross to eat (no one wants a soggy bun). Usually happy with my curbside order, but this was a disappointment. | DRESSING - CH |
Salsa was forgotten in our order. We did not realize until we had gotten home. I would like either a refund for the chips and salsa or a credit added to my account. | SALSA - CH |
I ordered a quesidilla explosion salad with extra dressing tonight and did not get the quesidilla or extra salad dressing. I would like a salad added to my rewards | DRESSING - CH |
As one of the appetizers was brought out not by waiter I ask can you take this back& we get flats and drums& was told let me get your waiter she went to the cook and he said no we can’t give you all flats I said I don’t have any to which she came back& responded he gave you half&half, I poured on plate and she brought to back came back and said sorry we dont have flats .Changed appetizer and didn’t receive it until table was ready for check 2hours later then it was hard over cooked fries.Another entree was burned and was treated poorly for obviously problems as well by manager I have photos | WINGS - CH |
I think removing the Cajun chicken pasta from the 3 for me was a lame move. I ordered that religiously constantly as my go-to and today when I called I was informed it’s not longer part of it. | CAJUN CKN PASTA - 3 FOR ME - $11.99 |
Several items missing from order - no chips included for queso order. No drink included for kids meal. Queso was only about 1/2 full. Not pleased with recent visit. | CHIPS - CH |
Bring back the original crispers, Please!!!! | ORIGINAL CRISPERS - CH |
Ordered three full price dinners to go. After picking up and arriving home, we discovered two of the meals did not include the sides — one was a house salad that I had to pay extra for, and the order of shrimp tacos did not include rice & beans. The weather was bad this evening, and we could not ask our guests to go back and pick up missing items. Manager was only will to refund missing items, but that didn’t help feed our hungry guests. We had to order another meal from a nearby restaurant to make up for it. You really need to train your staff to check to go orders for accuracy. | HOUSE SIDE SALAD - CH |
I ordered from the South Philly location. My order was terribly messed up and cold. No sauce on buffalo wings, no salsa for chips and salsa and my chips were crushed up. I didn’t get either drink that I PAID for. Very very disappointed overall. I was very excited for my food tonight. | WINGS - CH |
A comment about a Chili's restaurant in Morris, Illinois. Visited there today 12/29/22. Ordered boneless chicken wings from lunch menu. Came with fries and I had loaded potato soup. Soup was good, but wings and fries were cold. Very disappointed. Visit this location often. It seems to be understaffed.
(AGENT COMMENTS: Guest responded with no new news. - NC) | WINGS - CH |
i picked up my to go order from the Spring Hill TN store and discovered missing items when i arrived home. I called and was disconnected repeatedly and never got to speak to the manager. I ordered two ears of street corn with my meal which was missing from the bag. I would appreciate a refund.
01.22.22 ADDITIONAL GUEST COMMENTS:"I have checked my spam folder and there was not a separate email for the certificate…. please advise or resend? Thank you! | ROASTED STREET CORN - CH |
Hi I made a mobile order today and my experience was just terrible. Initially i purchased two cookie skillet and they were out of the cookie which is fine i got the motten cake as a replacement. The molten cake was hard and cold taken straight out of the fridge. The mango ice tea was so sweet that i was not able to drink it. I also ordered a cesar salad which came with no dressing. So the salad was dry without the dressing. I just wasted my money with food that i was not even able to enjoy. Extremely dissatisfied and disappointed. | DRESSING - CH |
I just made a curb side order and was not given any ranch dressing with the catering order of southwest egg rolls. Please check your orders. Thank you | DRESSING - CH |
Hello. I was very disappointed with the quality of some of the food for this order. The Texas Cheese fries were very dry and overcooked. The salad had very old lettuce and cucumbers and rotten spinach.
(1/6/23- ADDITIONAL GUEST COMMENTS: Thank you, I appreciate it. I received the second email.)-VC | TEXAS CHEESE FRIES - CH |
Took almost an hour to get my Togo order, then it wasn’t correct. I had to drive back to the store to get 2 quesos that were not with my order. | UNKNOWN CHILIS MENU ITEM - CH |
I ordered the Buffalo chicken sandwich with no ranch today , picked it up curbside and there was ranch on the sandwich. | BUFFALO CHICKEN RANCH SANDWICH - CH |
I ordered the chicken fresh mex bowl, which I have ordered numerous times so I know what it's supposed to taste like. What I received was mostly dried out rice with like 5 pieces of lettuce, no cilantro, no Pico de gallo, and very little black beans and corn. Chicken, cheese, and avocado slice was normal. Not sure if the store didn't get their produce delivery or what, but this meal was disappointing. If they didn't have the ingredients, there should be a note or something to show that the item couldn't be ordered. | CHIPOTLE CHICKEN FRESH MEX BOWL - C |
I GOT THE 6 OZ SIRLOIN AND UPON OPENING MY SOGGY PLATE, I FOUND DEPRESSINGLY SOFT BROCOLLI, WET FRIES, AND A STEAK THAT WAS DECENT AT BEST. UPON FURTHER EXPLORATION, I FOUND A SMALL CONTAINER FILLED WITH SOME MYSTERY SAUCE THAT SMELLED OF ROTTING GARLIC. ALL OF MY FAMILY REFUSED TO EVEN TOUCH THE SAUCE DUE TO THE REPULSING SMELL. THE SERVICE TONIGHT HOWEVER, WAS ABSOLUTELY AMAZING. YOUR SALSA AND CHIPS ARE ALSO RATHER EXCELLENT. | SIRLOIN 6 OZ. - CH |
i did not receive my sprite with my order. i ordered off chilis.com. every time i order from chilis something goes wrong. i love chilis but the money is beginning to add up. | DRINK - CH |
My family and I ordered chilis for dinner. But when he returned was burnt sloppy in the carryout container. All of our meals were burnt, cold food, etc. We are from Atlanta we came down to the Sugar Bowl. I'm so was disappointed in this Chili's, we has to throw our food away. My husband went back out to get us something to eat I used my Christmas gift cards for these meals, $54.68. Oh our food was real cold. | UNKNOWN CHILIS MENU ITEM - CH |
I ordered the Texas Fries as the side with my burger. Ordered them with no jalapeños & no green onion, was charged the up charge fee if $4+ and only received regular fries when I got home. | TEXAS CHEESE FRIES - CH |
I picked up and order tonight order 15145922813870088 and i basically got Half of the serving size. literally looks like they split my pasta between two different meals it’s upsetting because i go All the time. and when i say half i mean a fourth of that the usual portion is. Also food was cold which makes no sense when i had to wait like 10 mins for it to be done | CAJUN SHRIMP PASTA - 3 FOR ME |
Hello My last order was horrible. Chicken was dry, the beans had something weird on them (it was white) and the skillet cookie was so hard that I almost broke a tooth. I placed it on the microwave to try and soften it and it didn’t work. My house ended up smelling like something burned. | CHIPOTLE CHICKEN FRESH MEX BOWL - C |
I placed a pick up order on the night of 12/29/22. We always have a great experience with pick up orders but our order tonight I didn't receive my street corn that I added with my chicken strips 3 for me meal. I was very disappointed because I was really looking forward to trying the street corn. | ROASTED STREET CORN - CH |
Very dissapointed that the Chili’s corporation removed the original chicken crispers due to menu simplification?? I think it was a bad call, but I know my family and I will more than likely not eat at Chili’s anymore. Not sure who’s decision that was…but I think it’s a stupid one. | ORIGINAL CRISPERS - CH |
I ordered mix and match fajitas with chicken and steak and only got chicken. | MIX & MATCH FAJITAS FOR TWO - CH |