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It's hard to accept that Chilis believes that ruining a family dinner costs $12.02. That is what the Manager at the Chilis located at 1191 E. 19th St. Upland, CA 91784 believed my family time was worth. I chose Chilis as our end of Christmas Holiday weekend diner restaurant and it was a disaster. We made simple orders and yet Chilis just couldn't get it right. It took the chef four times to make my order somewhat correct. Including one time that the manager himself took my meal back and still couldn't get it right. Spent my gift card on a wasted meal and earned a headache today at Chilis. Thxs ADDITIONAL GUEST COMMENTS 1/2/23 Guest e-mailed when asked what their meal issue was: I asked for a burger with simply lettuce, onions and the beef patty. It took four times to get a semi correct burger (no onions on the last one). I almost but into the first corrected one and decided to pause and check. Luckily I did because it had mustard I think. Which I am allergic to condiments. The third came with cheese which I specifically said three times during the order and confirmed with the manager that he understood my order before he left to grab corrected burger number 3. By the time I got my burger my family had already finished and was waiting for me to eat. By asking what was wrong with the burger tells me Chilis doesn’t get the point. When people go out to eat they e tend to do so as a family together. If something is wrong and takes four times to correct and ruins the family time. That should mean enough. At least now I know what is important to chilis. -SW | OLDTIMER - 3 FOR ME |
I ordered a coke with my fajitas and received a flat sprite which I do not like sprite. Also the guacamole was very brown all over. Could not eat. | DRINK - CH |
My food was ice cold | TRIPLE DIPPER NOT SPECIFIC - CH |
This is regarding order 151691526. One of the item in my order was mix fajita and it was missing cheese, sour cream, pico and salsa. Please do the needful to compensate this | FAJITA CONDIMENTS - CH |
I didn’t receive half my order. I was missing salsa and my soup. | SALSA - CH |
I ordered Chilis delivery for the first time. 2 triple dippers and 2 skillet quesos. One of my triple dippers had a single chicken finger in it, and it was partly cut. So like half a finger. I know they come with 2-3 depending on size. My other dipper came with two smaller fingers. I also was missing the dips that come with them. I only had a few ranches. Nothing for my southwestern egg rolls. | CRISPY CRISPERS - CH |
I ordered yesterday and the food arrived very late and the food tasted disgusting and very cold. I want a refund | CLASSIC SIRLOIN - CH |
Did you do away with your original chicken tenders? | ORIGINAL CRISPERS - CH |
So I ordered the chicken crispers and two orders of cheese fries as a side, and the food was all around really bad. Not only the taste but the smell as well, I’m not sure if the oil being used was old but I couldn’t finish my meal. Is there any way that I can be compensated? | CRISPY CRISPERS - CH |
The food I received wasn’t up to standards. There was a busted container of dressing in the egg roll container that got all over them. The fries were cold and there weren’t too many in the container | SAUCE - CH |
The salad dressing was missing | DRESSING - CH |
Hi. Our visit to Chilis yesterday was filled with several problems. We ordered water with lemon. No lemon. When we asked, we were told they were out of lemon. We ordered two $10 lunches. Both soups (two different kinds) were barely luke warm. My husband ordered his burger with just mustard. No mustard. We were able to overlook all of this because we wanted to have a nice time. The final straw was we ordered a dessert and it took a super long time. We had already paid and boxed up the leftovers. I finally asked a man standing near the kitchen entrance to go check on it for us. | OTHER CHILIS MENU ITEM - CH |
I ordered food delivery through the Chili’s app last night. I ordered a dip trio and there were no chips included with the order. There was also no side of honey mustard as requested. Lastly, the food was cold and stale by the time it was delivered. Very disappointed as I’m a frequent customer of this location. | CHIPS - CH |
I placed an order yesterday evening. I ordered the Cajun chicken pasta the chicken seemed to 1/2 cooked or just awfully rubbery, the sauce tasted very old, and the pasta itself was smashed and not firm. I also ordered the 1/2 cheese fries as an appetizer and my ranch was missing | CAJUN PASTA - CH |
Paid to eat at Chili’s to have something that I could have had at Taco Bell - Very disappointed as once again I could have had taco Bell for less | SHRIMP TACOS - CH |
I would like a refund because the food was not what I expected. Food was cold and dessert was old. | UNKNOWN CHILIS MENU ITEM - CH |
The steak was very chewy couldn’t eat it! | STEAK FAJITAS - CH |
I received a different type of pasta than the one that I ordered | CAJUN PASTA - CH |
Dear Chili's. I purchased two hamburgers for my wife and I for our dinner. Hers was a Swiss Mushroom. She noticed when eating it that the taste was not quite right and ate only about half of it. Around 9:00pm she began to vomit. She experienced vomiting and diarrhea through about 3:00AM and had to miss our annual family breakfast in the morning because she feared that she would still need to use a bathroom, correctly as it turned out. We suspect that the mushrooms caused the problem.
(ADDITIONAL GUEST COMMENTS: My wife and I have dined at Chili's, either in the restaurant or by take-outs, for some years, and I expect that we will continue to do so. My reason for writing was to alert you to the problem that we experienced in case the restaurant experienced similar issues from other customers. We do
regard Chili's as being a good place to dine. - NC) | MUSHROOM SWISS BURGER - CH |
Missing orders
AGENT COMMENT GUEST EMAILED- Guest emailed 01/03/23 in response to my request for more information:
The brisket quesadillas was missing I asked for a medium steak it was well done . My chedda soup was missing food was extremely cold and it took 2 hours drinks were not what we ordered street corn was missing mostly all of the food was missing from each tray . | BRISKET QUESADILLAS - CH |
I had order food with u guys last night. All three of meals were cold and tasted old… My son got food poisoning for your restaurant. I’m asking for refund on my meal… Will not be back!!!
(ADDITONAL GUEST COMMENTS: Food tasted old and was very cold when delivered. Wasn’t happy with meals I ordered. Will not be returning to your store. - NC) | UNKNOWN CHILIS MENU ITEM - CH |
My order yesterday was missing another order of fries. I choose the option to make two sides the same. Either one order of fries were added or not enough fries were added to appear is was two orders. | FRIES - CH |
We got a wrong order - Ordered item : Quesbac_Ck with no meat But I received meat in that. I would like to have refund (Server: Christopher Braun) | BACON RANCH QUESADILLAS - CH |
Hi. I recently ordered a Curbside pick-up order from Chili's. All of the food was very good, except for the Quesadilla Explosion Salad, which, unfortunately, had a hair in it. Would you please consider refunding me the amount of the salad since I was not able to eat it? I can provide a photo upon request. Thank you very much,
1/4/22 ADDITIONAL GUEST COMMENTS: Guest replied to email offering BOGs as compensation "Is there actually any chance that I could just be refunded the $14? I don't visit Chili's very frequently. I appreciate the gesture for the $20 future gift card, but if there's any chance you could just provide the refund to my original form of payment, that would be great.")~KR | QUESADILLA EXPLOSION SALAD - CH |
Why did you stop serving the classic nachos? I would love to see them back on the menu | CLASSIC NACHOS |
Just wondering why you got ride of the original Crispers. That’s the only reason I always picked Chilis to eat. Disappointed. | ORIGINAL CRISPERS - CH |
I visited the Baytown, TX Chili's today 12/28/22 and ordered a Presidente Margarita. It didn't taste right and I asked about it. They indicated a couple of weeks ago there was a corporate change to use fresh sour for the Presidente's. I wanted to let you know, it does not taste good. I have no idea why you would change a recipe that everyone is fond of. I informed them of the bad taste and they made one for me with sweet and sour. I am very fond of the original Presente and would prefer that you put the recipe back to original. If this continues, I'm not sure I will even continue to visi | PRESIDENTE - CH |
I received a spicy chicken salad when I order grilled chicken. | HOUSE SALAD - CH |
Ordered through the app and was sent a message to ask for refund on dr. Pepper and lemonade because they were out. We are all home sick with Covid or normally we would have done pick up or eat in. | FOUNTAIN - CH |
Ordered quesa. Did not get my chips and salsa. Called the Resturant was told it didn’t come with chips and salsa. On the memu off the website it clearly states it comes with chips and salsa Ifeel like I have been ripped off | CHIPS & SALSA - CH |
Did you do away with the Classic Nachos?? | CLASSIC NACHOS |
I made a purchase online for an order I was going to pick up. My total was $13.20. I had selected no tip. It said I would have to pay with my gift card once I got to the restaurant. After I entered the info. it sent me a link I could use to pay with my gift card online. I entered the gift card info. and it added a tip on there of $2.64 even though I had selected no tip. Why would it have done this? I find it very odd that it changed the total of what I had agreed to pay by adding on more. | UNKNOWN CHILIS MENU ITEM - CH |
Order was missing salsa with the chips and salsa order. | SALSA - CH |
My coworker and I visited this location today. We didn't look at the reviews before we went, and we paid for it with stomach problems. We couldn't find a staff member we got there, so it didn't start well. After eating our meal we both got food poisoning. From the overwhelming number of awful reviews for this location it definitely needs a new manager or just needs to be redone because it is going downhill fast.
ADDITIONAL GUEST COMMENTS 1/4/22 Replied, "Thank you for getting back in touch with me! We used a gift card and they kept it after we paid. It was a $25 gift card which we used the extra to leave a tip to make it exactly $25. I will look around for the receipt but I think it is gone at this point. If you were able to look up by time at the restaurant, it was exactly $25 like I said, and around noon of the day of my contact." -CR
ADDITIONAL GUEST COMMENTS 1/4/23 GET Phone Call, "It was a rough day, able to confirm the check that I pulled (Sending BOG for compensation)"- CR | UNKNOWN CHILIS MENU ITEM - CH |
I was a regular at Chilli In orange city fl .I truly enjoyed your happy hour and Moscato wine .this beverage would sell out very quickly . Unfortunately you decided not to carry it which made alit of people unhappy and looking to go elsewhere . I de idea to try vodka Nad grapefruit which I was told you also do not carry the grapefruit. I truly don't want to go elsewhere but feel I may have no choice . You may say I am only 1 person but word of mouth goes a long way and it's been said I have a big mouth | WINE - CH |
I, did not receive the 6 drinks on my order. External Delivery ID: 15117859497033732, Order was placed on December 28, 2022-12:00 PM PST. Already contacted DoorDash. The store location is 2801 Countryside Dr, Turlock, CA 95380, USA. Requesting for a refund. Thank you for your help. | DRINK - CH |
I ordered a 3 for me and I am missing my drink, and one of my dips from the trio. My burger was also incorrect as i asked for it plain with bacon | BACON BURGER - CH |
Got a to go order last week of fajitas. The green peppers were hardly cooked at all and the tortillas were worthless as they were hard and crumbled. Really disappointed. Just thought you should be aware. I cannot be sure but I think it was the 22nd | FAJITA ONIONS PEPPERS - CH |
On line ordering is terrible and cannot change order once submitted. Called the restaurant to verify my order and they told me they couldn't do that as it was not showing up. order number 15117823258279940 is what was received and in the status is shows the order. I find it hard to understand why a business cannot SEE an order that is pending, even if it is not ready to be be made yet AND to have no way in the system to change/modify the order even after a submission, knowing the time frame was hours away. Guess customer service is not one of the companies values | UNKNOWN CHILIS MENU ITEM - CH |
Hi we were missing our chips, salsa and queso in our order as well as the Cesar salad that came with the meal. I was hoping we could be refunded for the missing items | SKILLET QUESO - CH |
Missing soup with my lunch carryout order | CHICKEN ENCHILADA SOUP - CH |
Disappointed as my reward of Chips and Salsa were not included in my order. | CHIPS & SALSA - CH |
Tried you again. Order 980059 from Paragould chili’s. Explosion salad. Cane without salsa as requested but also without dressing.
Why can’t you ever get my orders right? | QUESADILLA EXPLOSION SALAD - CH |
Received wrong item and food was cold. Plus I didn’t receive the full senior discount not happy at all. | TRIPLE DIPPER NOT SPECIFIC - CH |
Last night I ordered dinner for myself and my husband. I ordered him a chicken sandwich and the seafood pasta for myself. I typically enjoy the food and his sandwich was prepared well and tasted great however, my pasta was subpar. The pasta was ice cold, I did get the meals to go but I pulled into the parking lot and was notified at the same time the food was ready. I was extremely disappointed in the fact that the pasta was not packaged in a way to maintain heat. The food was just not appetizing. Hopefully, your company can find a better way to package hot meals.
AGENT COMMENT GUEST EMAILED- Guest emailed 01/03/23 in response to my request for more information:
I'm sorry I didn't keep the receipt. I ordered through the app with my account. email mybluepini@yahoo.com card 83XX 12/27/2022 around 6:30 p.m.Total $43.77 I hope this helps. If you need any additional information please let me know. | BAKED SEAFOOD PASTA - CH |
Yes, I paid for a drink in this is the second time they have forgot my drink this is ridiculous like I just feel like money is being wasted and people work too hard for their money | DRINK - CH |
Just picked up my to go order and my salad had hard chicken (all stuck together) on top. Hard like a crouton!
Awful!! | PP QUESADILLA EXPLOSION - CH |
I don't have a complaint about a recent visit, but I used to go to your restaurant about 2 times a week with my four kids. We used to celebrate birthdays there and had such a great time. Well It's been years and years since I've been there. We quit going because you got rid of our family favorite. We used to get your chicken caesar wrap then you made it a chicken caesar pita type. i looked online and saw you had caesar dressing so now why can't you bring back the wraps. My family and I would become regular customers again!! | UNKNOWN CHILIS MENU ITEM - CH |
I ordered food tonight. It was absolutely terrible. My chicken crispers were rubbery and dry when I asked for honey chipolete. I asked for extra sauce on the side and did t recieve it. I asked for ranch and the ranch was acutal water it was disgusting that I took a video of it. | CRISPY HONEY CHIPOTLE CRISPERS - CH |
I did not receive a side (the street corn which costs extra) for one of my two meals I ordered for drive up. Didn’t notice until I got home which is 30 minutes away. Please ensure that orders are double checked before they go to the customers. I will be double checking orders from now on to make sure I am not stiffed again. | ROASTED STREET CORN - CH |
Hello, is it possible to get a reimbursement for missing items?
AGENT COMMENT GUEST EMAILED- Guest emailed 01/03/23 in response to my request for more information:
It was a strawberry lemonade, a coffee, and a ranch | STRAWBERRY LEMONADE - CH |
I picked up a carryout order this evening and the Salad dressing was missing. The avocado ranch dressing is the reason I order the quesadilla explosion salad as a meal. I didn't realize it until I got hone and it's too far to go back this evening to get it. The salad isn't very good eothoit dressing so I'm pretty disappointed. | DRESSING - CH |
My Togo order was missing sauces and cheesecake. The burger was suppose to be well done and no pink but it was pink. I tried contacting my chilis but no one is answering. | CHEESECAKE - CH |
I just ordered and picked up the bacon ranch chicken quesadillas and it was steak instead of chicken. Not happy | BACON RANCH QUESADILLAS - CH |
Hi, I come to Chilis a lot and have been for over 20 years and today was the worst meal I’ve had there. First off my sons max and cheese and kids cob was not in the bag even though I ordered and paid for it. Also my avocado and bacon chicken sandwich was so over cooked and burnt that I couldn’t eat it, it was the worst quality meal I’ve ever had at chilis and I am very disappointed by it. I would really like a refund, especially for my sons meal that I paid for and didn’t receive. I hardly ever complain was this was just bad. | KRAFT MACARONI & CHEESE - CH |
Order ready notification @ 1725 Check in at curbside @ 1729 Received order @ 1806 By the time I received my order the burger was cold, the fries were a soggy mess, and the queso was so cold that it had hardened over. I don’t mind the wait but getting food that has been sitting out for 40+ minutes is a bit ridiculous. On top of that this Chili’s, for some reason, continues to not provide salsa with the chip orders despite what the menu says. I was informed that they were understaff at the time but there’s no excuse to have every curbside spot parked up with a 30+ min wait. | BURGER NOT SPECIFIC - CH |
All of our food was great with the exception of the cheese fries they were extremely dry and no flavor and the cheese was so hard you couldn't eat them!!! Very disappointing | TEXAS CHEESE FRIES - CH |
My family and I visited the location in White Marsh We ordered our food and my daughter asked for her steak to be plain and medium well. No butter or garlic sauce. The Nicolas, he was great,repeated our orders back and everything was correct. However my daughter's steak came out butter and garlic sauce. My husband, my other daughter and I ate our food as we had to wait for my other daughter's food to come out. We were finished and hers finally came without butter and garlic sauce but it was well done. We asked for a manager no one never came. Completely dissatisfied and disappointed. | SIRLOIN 6 OZ. - CH |
What happened to your original chicken crispers breading? | ORIGINAL CRISPERS - CH |
Our food was cold, missing chips and ice cream. The cookie tasted like it was old. I don’t know why we continue to try eating at the Paragould Chili’s. Whenever we eat there our food is always cold and missing items. Weather we eat in or pick it up. | CHICKEN FAJITAS - CH |
My family went for dinner to celebrate my birthday tonight. We ordered our meal and even the waitress brought more chips for the queso as the ones we were given were bottom of the bag. My husbands and daughters meals were great. My quesadilla explosion salad was mostly lettuce and tortilla strips, the quesadilla was about half edible, very little chicken on it. My husband told the waitress it was my birthday and she said she would bring ice cream out. She came back to the table, placed the ice cream in front of my daughter ,said happy birthday and left, no candle, no song. I was so disappointed in night | CHIPS - CH |
I order from the chilis every time and order often. This is the second time as of late the order for the mini burgers the inside was rare. Did not look cooked nearly at all on the inside. | BIG MOUTH BITES - CH |
Hello my recent order I did not receive the chips and dip order I had put in for. | CHIPS & SALSA - CH |
Hello my recent order I did not receive the chips and dip order I had put in for. | CHIPS & SALSA - CH |
Showed up for our pick up order and they didn’t even tell us there was no kid meals because you guys ran out of chicken. Got all the way back to our hotel- into our hotel room to then find out. We call and they didn’t even care- go figure. The food we ate was absolutely disgusting. | CHICKEN NOT SPECIFIC - CH |
I did not receive my 8 oz Ranch dressing with my order. | DRESSING - CH |
I ordered a fajita trio to go. The steak was too pink for my liking and the shrimp was missing from my order. Bare minimum I'd like to be refunded the difference between chicken fajitas & the trio | FAJITA TRIO - CH |
The food i ordered tonight was cold and hard and terrible. My kids couldn't eat the kids meals and it went straight into the garbage. My sandwich wasn't good either and the fries were disgusting. Also you quietly took away the second side from the kids menu so that sucks. | PEPPER PALS CHEESE QUESADILLA - CH |
Food was bad and not made right and forgot stuff out the order | UNKNOWN CHILIS MENU ITEM - CH |
Good evening just wanted to let you know that my order was wrong instead of getting that cajun chicken pasta they sent me the Cajun shrimp And I’m allergic to shrimp | CAJUN PASTA - CH |
We order from y'all all the time because the food is delicious. However every time we carry out or door dash our order is wrong. We have tried calling and talking to management and they always pass the buck ! Ive never asked for refunds or free food just asking to make sure that those responsible take the time to make the order right. Just because we don't occupy a seat inside the restaurant and don't see the server face to face doesnt mean we dont like to tip nor does it give them the right to treat us any different. Our order should be correct because we still have to pay full price. | UNKNOWN CHILIS MENU ITEM - CH |
Where do I start, my wife and I would come to chili’s on Wednesday or Thursday about once a month it was our go to spot. The prices were reasonable and the environment was friendly. Now fast forward I might as well eat at Ruth Chris steak house with the prices that’s being charged. The waiter aren’t what they were at one point either. I’m talking about over a 2 month span these changes have been made. I’m very disappointed in how I’m seeing things play out here. Can’t even made food adjustments and changes. | UNKNOWN CHILIS MENU ITEM - CH |
This is the 2nd time I have not received all items in my order. Honey chipotle chicken crispers had sauce on side (and not enough sauce for me to shake the chicken at home) and NO ranch. Orders need to be double checked before giving to customer. I drove 25min to pickup the food only to be disappointed when I got home. | CRISPY HONEY CHIPOTLE CRISPERS - CH |
I dined in Van Buren location tonite@6-7pm. We sat at 1st table to the right when u walk in door. Think servers name was Dani(not sure how to spell) This was the WORST experience EVER! I ordered crispers an had given bites to my 12 baby grandson. I was eating another crisper an bit into it and had wierd texture an rubbery. I noticed red spot in the chicken. Waitress came over and said she wanted plate to “”show her manager”?She preceded to bring it right back to me saying her manager said it was done and that was a “vein” This is not acceptable! WHO DOES THIS? I didn’t want plate back or food!
(GUEST RESPONDED TO NEED INFO EMAIL: First of all your response to my issue is disappointing because I should’ve NEVER been charged for not fully cooked chicken? Secondly, the waitress should’ve NEVER took my plate to the back and then brought it back out for me to eat! Thirdly, your manager should’ve came out to my table and told me this was chicken veins? So unprofessional. I don’t believe it was chicken veins and regardless I shouldn’t have to eat pieces of chicken with red veins going thru it? I do not have a check # because we used table machine and it didn’t print receipt but I left feedback regarding chicken on that machine on my ticket. - NC) (SERVER: Danielle) | CRISPY CRISPERS - CH |
The food was dry and hard to chew the rice bowl and beans bowl where barely half way full | PP SMOKEHOUSE COMBO - CH |
Please bring back original chicken crispers! The crispy ones do not compare to the original! | ORIGINAL CRISPERS - CH |
I am very unhappy with my GrubHub order that I received on tonight from this Chilis location. The drink was $4.39 and I received a kid's cup. I called to request a manager and held a long time only to be informed that the manager was busy. The representative informed me that they ran out of cups. My point is they could have added another cup and not a kid's size drink. I also felt the cup vs. bowl size soup was incorrect, but they claim the yellow container is the bowl size. The reason for this message is the unprofessionalism of the clerk who hung-up on me at the end. | DRINK - CH |
I made an order this evening. I ordered two burgers and boneless wings. The Queso burger was ordered to be well done- no pink- and this burger is very, very pink. I’m currently pregnant and it is not advised to consume undercooked meat during pregnancy. I am sure you guys have been quite busy this week, and I do hate to complain, but I’m incredibly disappointed that I have a burger here that I cannot eat. Not cooking meat to the right temperature is a big deal and I wanted to make you aware. Thank you for your time. | QUESO BURGER - CH |
Ate there tonight for the first time in a while. Have been eating there regularly though over the last 20 plus years. After tonight. I'll never eat there again. The food quality is extremely low. I would have been better off driving through McDonald's. I don't see the chain stating in business much longer. AGENT COMMENTS - 01/11/23 Guest emailed: The food quality is incredibly poor. The chicken tasted like processed chicken. The lettuce was brown and wilted. And half the ingredients were missing from my salad. My son ordered the pasta with chicken. The sauce on the chicken tasted like velveeta - processed cheese. It was so bad we couldn't eat it. ~EM | CAJUN PASTA - CH |
I got a steak from you all tonight that was pretty much all gristle. I couldn't even bite into it, let alone cut into it. You all should definitely check the quality of the meat you're serving people. | CLASSIC SIRLOIN - CH |
Missing 3 drinks and dessert on my to go order | DRINK - CH |
Where are the original chicken crispers!! | ORIGINAL CRISPERS - CH |
Hello, my order was delivered incomplete…. order a drink and they did not give it to you but they did charge me for it! | RITAS OTHER - CH |
Regular diner here. Atypical (for this location) food hygiene/prep issues with this order discovered once plating at home. Found multiple long dark hairs in burger (specifically within salad portion), and visible fingermarks in the cheesecake dessert. Carne Asada also not evenly cooked (burnt one side to medium-rare). Soup was good at least? Positive note for the staff member bringing out the curbside order - was notably friendly and cheerful! Would appreciate a full refund for this order please. Not up to typical standards. | OLDTIMER - 3 FOR ME |
Fries were almost all undercooked as were a majority of the chips; greasy and soggy. No chocolate milk available and the crispy chicken sandwich had a single dollop of sauce. Extremely underwhelming experience. | FRIES - CH |
Someone may need to work with the cooks at the Murfreesboro location because we ordered medium rare and the sirloin is more like medium to medium well | STEAK NOT SPECIFIC - CH |
Please bring back the Turkey avocado swiss sandwich on the roll?! Please!? | CALIFORNIA TURKEY CLUB SANDWICH - C |
I ordered a full rack of dry rub ribs with loaded potatoes and street corn. Ended up a corn on the cob and plain potatoes! | MASHED POTATOES - CH LOADED OR PLAIN |
I Doordashed a meal tonight and did not receive part of the order. I have been on hold with the local Chili's for over 45 minutes, and the automated system keeps kicking me out after 5 mins. We did not receive out chips and salsa, nor the tortillas we ordered with the fajitas. Let me know if you can help with the incomplete order we paid for. | CHIPS & SALSA - CH |
My burger was completely undercooked. I asked for well done, but the entire center was completely pink. | SECRET SAUCE BURGER - CH |
Now how do you expect me to eat the salad without any dressing. Also would like to customize drink.. no ice!! | DRESSING - CH |
My husband, daughter and I got dinner to go tonight. My daughter and I got a chicken finger meal (3 for me) we ordered them plain and I asked for honey chipotle on the side. But our chicken was tossed in it. She therefore wouldn’t eat it. The food was all cold, which is whatever cuz we have a microwave but the fries were awful in the microwave. So my kid had soup and corn for dinner and I had chicken strips and the fries went in the trash. My husband got a quesadilla and his was good, but he literally gagged on the Cesar salad lol he said the dressing tasted bad? Y’all may wanna check that. Ty | CRISPY HONEY CHIPOTLE CRISPERS - CH |
I ordered curbside tonight, I usually don’t really have issues with my orders except for my ranch was missing and my lemonade tasted like it didn’t have sugar in it. I also thought the chicken crispers normally comes with more that 3 tenders? | LEMONADE - CH |
Very disappointed when you leave 2 items out of my order. We did not get either cups of soup. Not sure how customer service can be that bad. Don't you have people assigned to expo and check orders for completeness? Order 590967084. What I want is my tip back. That is what I hate about pre-tipping. | LOADED BAKED POTATO SOUP - CH |
On our last delivery order, we had 2 incorrect items. The boneless wings & the cup of soup. We order directly through the app to avoid issues like this happening through a third party, but we made the selections through your app. Can we please get this solved. | BONELESS WINGS - CH |
I ordered dinner on December 28. Unfortunately one of our sides was missing. My husband’s corn was missing from his order. Our food arrived in a timely manner and the food was delicious. | SWEET CORN ON THE COB - CH |
I cant eat the new chicken crispers , can i still get the original crispers ? | ORIGINAL CRISPERS - CH |
ORIGINAL Chicken Crispers. Put em back on the menu. I could write you a long email about...... nobody's reading that. I can't be the only one, so just putting my voice out there. No problems with service, cleanliness, etc. | ORIGINAL CRISPERS - CH |
Ordered online delivery order and the egg rolls we ordered were halfway burnt, tasted l burnt.. two egg rolls out of 3 were burnt | SOUTHWESTERN EGGROLLS - CH |
PLEASE, bring back your Original Crispers PLEASE! That’s what I ordered EVERY TIME I went and dipped them in salsa. YUMMY!!! Did I say PLEASE? | ORIGINAL CRISPERS - CH |