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INC1696592 | Please check on log when sponsor upgrade foa to abo have change sponsor or not ?notenow upline is | Please check on log when sponsor upgrade foa to abo have change sponsor or not ? | 200-207231358 is the upgrade order placed by 7017624477 on Dec 03, 2023 12:31:46 PM
As checked in BOSS we can see user sponsor is 2214008.
Analysis :
When 7017624477 registered as FOA on 06/26/2023 the sponsor was : 2214008
and while upgrading the user on 03/12/2023 has selected the sponsor as 7018950235 and the same has been updated to MLOS and we can see the success message also from los
Logs :-
2023-11-03 12:32:06.763INFO [TaskExecutor-master-91568-ProcessTask [85304049304502]] [LynxSponsorUpdateAction] [] Identified current sponsor for Order : 200-207231358 and ABO : 7017624477 is different from Referral ABO : 7018950235 . Calling MLOS API to Update Sponsor.
2023-11-03 12:32:06.764INFO [TaskExecutor-master-91568-ProcessTask [85304049304502]] [LynxSponsorUpdateServiceImpl] [] MASHERY TOKEN call : Change Sponsor to 7018950235 for ABO : 7017624477:: Initiated
2023-11-03 12:32:07.576INFO [TaskExecutor-master-91568-ProcessTask [85304049304502]] [LynxSponsorUpdateServiceImpl] [] MLOS Call : Change Sponsor to 7018950235 for ABO : 7017624477:: success with message : Sponsor Change: Success
Now the sponsor has again changed back to the old ADA 2214008 as this is a known issue and is a implementation gap between hybris, MDMS and MLos and this is similar to INC1573452,INC1688664. Business already know this and it is a new requirement and please find the email from @Phongsiri Wongammarukhachok attached.
Closing this case as discussed with @[Phongsiri Wongammarukhachok] .
| Please check on log when sponsor upgrade foa to abo have change sponsor or not ?notenow upline is-Please check on log when sponsor upgrade foa to abo have change sponsor or not ? | 0 |
INC1640159 | Account# V TH HOARegistration date: :: PM Member to ABO: :: PMSA88 completed on: :: AMSignature completed on: :: PMBTC Training: not yetOrder#: Order date: Aug , ::Auto renew date: :: PM Delete for missing info: :: AM If ABO didn't complete all missing info, how can this ABO place order on Aug 31st, and got renew in same day?Pls help to check this issue and fix it urgently because this is legal riskPls help to check how many similar cases? | ABO can place order even though she didn't complete all missing info |
As all the workaround is applied, we would like to mark the Incident as resolved.
WE would like to request you to please track PRB for progress. | Account# V TH HOARegistration date: :: PM Member to ABO: :: PMSA88 completed on: :: AMSignature completed on: :: PMBTC Training: not yetOrder#: Order date: Aug , ::Auto renew date: :: PM Delete for missing info: :: AM If ABO didn't complete all missing info, how can this ABO place order on Aug 31st, and got renew in same day?Pls help to check this issue and fix it urgently because this is legal riskPls help to check how many similar cases?-ABO can place order even though she didn't complete all missing info | 1 |
INC1688966 | processed GRN but complete items not reflect in POS system. | Order No processed GRN but complete items not reflect in POS system. | No update received from caller.
Also order is in returned state no issues found.
Please connect on teams if any issue still persists. | processed GRN but complete items not reflect in POS system.-Order No processed GRN but complete items not reflect in POS system. | 2 |
INC1683225 | Report : India_Hybris_MAGIC_PVBV_Reconciliation_Errors | [DATA RECON][IN][ order] Missing PV BV in Magic | Points has been updated now, kindly verify. | Report : India_Hybris_MAGIC_PVBV_Reconciliation_Errors-[DATA RECON][IN][ order] Missing PV BV in Magic | 3 |
INC1647311 | HYBS_Order_NumberHYBS_Order_PV.HYBS_Order_BVHYBS_Order_StatusCANCELLEDHYBS_Payment_StatusPAIDMagic_Order_PV.Magic_Order_BV | [DATA RECON][MY][ Order] PV BV Mismatch | We have checked and have found that the amount of PV/BV from Hybris is sent correctly, the same can be confirmed on frontend as well as below attached ORDER_CONFIRMED event.
Also, we found that this EPP order stands cancelled and hence the revert of the PV/BV amount is also done successfully,
Caller confirmed to close the incident. | HYBS_Order_NumberHYBS_Order_PV.HYBS_Order_BVHYBS_Order_StatusCANCELLEDHYBS_Payment_StatusPAIDMagic_Order_PV.Magic_Order_BV-[DATA RECON][MY][ Order] PV BV Mismatch | 3 |
INC1652801 | HYBS_Order_Number | [DATA RECON][MY][ Orders] Side2 not Exist - Missing in Magic | As checked, all the above-mentioned orders are in CANCELLED status.
10033278240-As per current functionality, if payment is done using incentive Voucher for any order, pv/bv will not credited.
This order was partially pad using voucher due to which no pv/bv was credited for this order.
| HYBS_Order_Number-[DATA RECON][MY][ Orders] Side2 not Exist - Missing in Magic | 3 |
INC1678500 | HYBS_Order_PV HYBS_Order_BVMagic_Order_PV Magic_Order_BV | [DATA RECON][IN][ order] PV BV value mismatch | As checked, is a cancelled order.
Hence, PV/BV were reversed and showing 0 in Magic.
Please feel free to raise new incident or connect on teams in case of any issue. | HYBS_Order_PV HYBS_Order_BVMagic_Order_PV Magic_Order_BV-[DATA RECON][IN][ order] PV BV value mismatch | 3 |
INC1670287 | HYBS_Order_NumberHYBS_Order_PV.HYBS_Order_BV.Magic_Order_PVMagic_Order_BV | [DATA RECON][NZ][ Order] PV BV Value Mismatch | The order is now cancelled in Hybris.
Hence all the PV/BV has been successfully reverted.
Closing this ticket after confirmation from you over MS TEAMS.
Do reach out to us in case of any queries. | HYBS_Order_NumberHYBS_Order_PV.HYBS_Order_BV.Magic_Order_PVMagic_Order_BV-[DATA RECON][NZ][ Order] PV BV Value Mismatch | 3 |
INC1669376 | HYBS_Order_NumberHYBS_Order_PVHYBS_Order_BVMagic_Order_PV Magic_Order_BV | [DATA RECON][MY][ Order] PV BV Value Mismatch | Reported order: 10034171438 is in Cancelled state.
pvbv credited is reverted in this case. So, pvbv is showing as zero.
No action taken from Hybris.
Caller confirmed to close the incident. | HYBS_Order_NumberHYBS_Order_PVHYBS_Order_BVMagic_Order_PV Magic_Order_BV-[DATA RECON][MY][ Order] PV BV Value Mismatch | 3 |
INC1691159 | India_Hybris_MAGIC_PVBV_Reconciliation_Errors | [DATA RECON]IN][ order] PV BV missing in Magic | Order has been repushed and points are updated please verify the same. | India_Hybris_MAGIC_PVBV_Reconciliation_Errors-[DATA RECON]IN][ order] PV BV missing in Magic | 3 |
INC1669380 | HYBS_Order_Number | [DATA RECON][MY][ Order] Side2 not Exist - Missing in Magic | Order process was stuck for order 10034077680 due to which pv/bv was not credited and order was not present in MAGIC.
We have now fixed the same and pv/bv is now credited successfully. caller confirmed to close the incident. | HYBS_Order_Number-[DATA RECON][MY][ Order] Side2 not Exist - Missing in Magic | 3 |
INC1666565 | , , ==> orders pickup complete at POS -> Operation -> Manage order ->search by order number but status still Ready for Pickup at POS -> order enquiry -> All order -> search by order number==> pls help to check and fix for impacted orders | Orders pickup complete but status still Ready for Pickup | We have fixed the orders and their status is now updated as pickup complete.
We would like to mark the incident as resolved. | , , ==> orders pickup complete at POS -> Operation -> Manage order ->search by order number but status still Ready for Pickup at POS -> order enquiry -> All order -> search by order number==> pls help to check and fix for impacted orders-Orders pickup complete but status still Ready for Pickup | 4 |
INC1648639 | Customer called and stated that customer was unable to make the conversion from PC to ADSP. When customer is going to upload Aadhar Card it is showing as something went wrong. Kindly check and help. | Technology : New Entry Model : PC to ADR Conversion Query. | closing ticket as per below request. | Customer called and stated that customer was unable to make the conversion from PC to ADSP. When customer is going to upload Aadhar Card it is showing as something went wrong. Kindly check and help.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1674346 | INCN [DO NOT DELETE THIS LINE]Customer called and stated that they are not able to convert their id as they are getting a pop up that Your bank details and already in used, they are facing this issue from past few days, kindly please check and resolve the issue at the earliest. | Technology : New Entry Model : PC to ADR Conversion Query. | As we checked bank number is already updated in ABO . Please ask user update unique bank details. | INCN [DO NOT DELETE THIS LINE]Customer called and stated that they are not able to convert their id as they are getting a pop up that Your bank details and already in used, they are facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1670170 | In this below mentioned case PC is not able to convert himself into ADR getting an error Mobile Number you entered is already in use | Technology : New Entry Model : PC to ADR Conversion Query. | Mobile number is validated. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | In this below mentioned case PC is not able to convert himself into ADR getting an error Mobile Number you entered is already in use-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1681277 | PC has unable to complete the PC to ADR conversion process, Mobile number not able to verify it. Find the error msg. Since every month 24th will be a last date for PC to ADR conversion. | Technology : New Entry Model : PC to ADR Conversion Query. | Hi
Please be informed that the phone number has been validated.
Regards | PC has unable to complete the PC to ADR conversion process, Mobile number not able to verify it. Find the error msg. Since every month 24th will be a last date for PC to ADR conversion.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1647808 | is trying to convert to ADSP but error showing as "Mobile no. you entered is already in use" Error screenshot attached/ Please check and update | Technology : New Entry Model : PC to ADR Conversion Query. | Mobile number has been verified, kindly verify now. | is trying to convert to ADSP but error showing as "Mobile no. you entered is already in use" Error screenshot attached/ Please check and update-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1701225 | Dear Team, Kindly check the below PC to ADSP conversion issue and do the needful. While conversion, the PC is unable to upload the ID/Address proof document as an error appears as " The data could not be saved due to duplicate ID proof". Below is the screenshot for reference. | Technology : New Entry Model : PC to ADR Conversion Query. | AADHAR details has been removed, please ask user to try now. | Dear Team, Kindly check the below PC to ADSP conversion issue and do the needful. While conversion, the PC is unable to upload the ID/Address proof document as an error appears as " The data could not be saved due to duplicate ID proof". Below is the screenshot for reference.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1669425 | customer called and stated that they are not able to convert their account form PC to ABO since 20th of last month kindly check and help us with the same. | Technology : New Entry Model : PC to ADR Conversion Query. | As checked the user is already converted to ADR yesterday 06/11/23. please ask user to check the same and find the below screenshot. | customer called and stated that they are not able to convert their account form PC to ABO since 20th of last month kindly check and help us with the same.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1697255 | Dear Team,have received complaint form PC that he wants to Become an ADS Partner and tried multiple times but unable to proceed, and showing "Something went wrong. Please try again." Please find attached image for the same | Technology : New Entry Model : PC to ADR Conversion Query. | As checked the user is already converted to ADR Please ask user to verify the same. | Dear Team,have received complaint form PC that he wants to Become an ADS Partner and tried multiple times but unable to proceed, and showing "Something went wrong. Please try again." Please find attached image for the same-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1647496 | Customer called and stated that they are not able to do the conversion of PC to ABO as they are getting a pop up that mobile number is already exited with Amway, kindly please check and resolve the issue at the earliest. Kindly check and do the needful. Message when i become an ads partner then my mobile number & id proof is showing alredy used. so please solve my problem. ]Error Msg Pop-up: Mobile number & ID proofs show as already exist. Requested to provide the error screenshot. | Technology : New Entry Model : PC to ADR Conversion Query. | Conversion done on | Customer called and stated that they are not able to do the conversion of PC to ABO as they are getting a pop up that mobile number is already exited with Amway, kindly please check and resolve the issue at the earliest. Kindly check and do the needful. Message when i become an ads partner then my mobile number & id proof is showing alredy used. so please solve my problem. ]Error Msg Pop-up: Mobile number & ID proofs show as already exist. Requested to provide the error screenshot.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1669414 | PC is trying to convert from PC to ADSP but while verifying the mobile number they are getting the error that-Mobile number you entered is already in use. Please check & do the needful. | Technology : New Entry Model : PC to ADR Conversion Query. | Mobile number has been updated please check the same. | PC is trying to convert from PC to ADSP but while verifying the mobile number they are getting the error that-Mobile number you entered is already in use. Please check & do the needful.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1699750 | PC is unable to convert itself into ADR it gets an error every time " The data could not be saved due to duplicate ID proof (error screenshot attached for the same) | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to now try again as adhar card has been removed . | PC is unable to convert itself into ADR it gets an error every time " The data could not be saved due to duplicate ID proof (error screenshot attached for the same)-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1673530 | Dear Team,is unable to convert his account to ADSP status, below error is showing. Kindly check and resolve. | Technology : New Entry Model : PC to ADR Conversion Query. | Please try again, there might be some intermittent error. | Dear Team,is unable to convert his account to ADSP status, below error is showing. Kindly check and resolve.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1678708 | Technology : New Entry Model : ADR Unable to Sponsor PC Customer called and stated that they are unable to sponsor ADSP and PC under them, they are getting error This user is not Authorized for sponsorship, and the same guided customer to share the screenshot of error what they are getting, kindly have a check and help us on the same at the earliest. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | Technology : New Entry Model : ADR Unable to Sponsor PC Customer called and stated that they are unable to sponsor ADSP and PC under them, they are getting error This user is not Authorized for sponsorship, and the same guided customer to share the screenshot of error what they are getting, kindly have a check and help us on the same at the earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1674352 | while converting pc to ADSP data couldn't be saved due to duplicate id proof error is coming. Please resolve issue. | Technology : New Entry Model : PC to ADR Conversion Query. | This pan card is already present in this account which is already ADS . | while converting pc to ADSP data couldn't be saved due to duplicate id proof error is coming. Please resolve issue.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1676526 | Dear Team, PC is unable to convert from PC to ADSP, getting the above attached error. Please check & assist. PC- - KHAN, HABIB | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to now try again if still error occurs feel free to raise new incident . | Dear Team, PC is unable to convert from PC to ADSP, getting the above attached error. Please check & assist. PC- - KHAN, HABIB-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1675224 | Technology : New Entry Model : PC to ADR Conversion Query Customer called and stated that they are unable to convert their account into ADSP, after completion of orientation video they are getting error "Something went wrong" kindly have a check and help us on the same at the earliest. | Technology : New Entry Model : PC to ADR Conversion Query. | Please request user to enter the correct Aadhar number, as the entered Adhar number is not numeric. | Technology : New Entry Model : PC to ADR Conversion Query Customer called and stated that they are unable to convert their account into ADSP, after completion of orientation video they are getting error "Something went wrong" kindly have a check and help us on the same at the earliest.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1645240 | ADR completed the profile but unable to sponsor new PC ... Kindly check and fix the issue and confrm. ADSP # Mobile number : | Technology : New Entry Model : ADR Unable to Sponsor PC. | Required sync and it has been done now please ask user to try again now. | ADR completed the profile but unable to sponsor new PC ... Kindly check and fix the issue and confrm. ADSP # Mobile number :-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1669432 | not able to convert my id pc to adr.Received a request from regarding conversion of amway ID Pc to ADR documentation process is not shown. | Technology : New Entry Model : PC to ADR Conversion Query. | Dummy details updated, ask user now to convert and provide the correct details now | not able to convert my id pc to adr.Received a request from regarding conversion of amway ID Pc to ADR documentation process is not shown.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1701224 | The ADSP is unable to Sponsor PC. Please look into this. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Profile has been synced.
Please ask user to try now. | The ADSP is unable to Sponsor PC. Please look into this.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1706438 | Hi Team,ADR is unable to sponsor PC , error shown as "This user in not authorized for sponsorship" , kindly assist . Please find below screen shot | Technology : New Entry Model : ADR Unable to Sponsor PC. | sync has been done please verify the same. | Hi Team,ADR is unable to sponsor PC , error shown as "This user in not authorized for sponsorship" , kindly assist . Please find below screen shot-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1668855 | PC is unable to convert itself into ADR it gets an error every time " The data could not be saved due to duplicate ID proof (error screenshot attached for the same) Kindly look into this & do the needful done. | Technology : New Entry Model : PC to ADR Conversion Query. | Please add the correct details now, as a workaround we have added the dummy details so that the correct details can be added | PC is unable to convert itself into ADR it gets an error every time " The data could not be saved due to duplicate ID proof (error screenshot attached for the same) Kindly look into this & do the needful done.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1690742 | , wants to convert herself from PC to ADR , but error occurs as "already exist as ID proof" . Kindly delete old records of ID proof. please find attached error screen shot .Even bank details & PAN number are exist , kindly remove old records . | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to try now PAN as well as AADHAR details has been removed from user account. | , wants to convert herself from PC to ADR , but error occurs as "already exist as ID proof" . Kindly delete old records of ID proof. please find attached error screen shot .Even bank details & PAN number are exist , kindly remove old records .-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1694875 | Hi Team,Unable to convert , please find the error screenshot & do the needful. | Technology : New Entry Model : PC to ADR Conversion Query. | Phone number has been validated.
Please ask user to try now. | Hi Team,Unable to convert , please find the error screenshot & do the needful.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1645251 | Getting error after pc to adsp conversion, in which screen moving ahead automatically and below error message appearing.. | Technology : New Entry Model : PC to ADR Conversion Query. | While replicating through ASM mode user is already converted to ADS And all the five flags are true.please ask user to try again if still issue occurs feel free to raise new incident. | Getting error after pc to adsp conversion, in which screen moving ahead automatically and below error message appearing..-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1700010 | PC unable to convert to ADSP. There is an error while filling up the same adhaar number. Kindly see to it. | Technology : New Entry Model : PC to ADR Conversion Query. | AADHAR details has been deleted please ask user to try now.
If issue still persists feel free to raise anew ticket with error screenshot. | PC unable to convert to ADSP. There is an error while filling up the same adhaar number. Kindly see to it.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1673528 | Customer is trying for conversion But not able to do pc to adr conversion .Please resolve as soon as possible. Error attached. | Technology : New Entry Model : PC to ADR Conversion Query. | Dummy data added, please ask user to add the correct documents while conversion. | Customer is trying for conversion But not able to do pc to adr conversion .Please resolve as soon as possible. Error attached.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1700797 | Dear Team, The problem remains unresolved, and the customer is still experiencing issues. Please review and take necessary action to address this matter. | Technology : New Entry Model : PC to ADR Conversion Query. | Aadhar details has been removed, kindly ask user to verify. | Dear Team, The problem remains unresolved, and the customer is still experiencing issues. Please review and take necessary action to address this matter.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1655457 | Technology : New Entry Model : PC to ADR Conversion Query | Technology : New Entry Model : PC to ADR Conversion Query. | Mobile number has been validated please check . | Technology : New Entry Model : PC to ADR Conversion Query-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1647487 | At the time of conversion all documents showing " THE DATA COULD NOT BE SAVED DUE TO DUPLICATE ID PROOF". Please find the attachment of error screenshot for your kind reference. | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to now try again the Tax I'd and personal I'd removed. | At the time of conversion all documents showing " THE DATA COULD NOT BE SAVED DUE TO DUPLICATE ID PROOF". Please find the attachment of error screenshot for your kind reference.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1669428 | Unable to verify mobile number during conversion from PC to ADSP- error shows already in use. | Technology : New Entry Model : PC to ADR Conversion Query. | Mobile number has been verified, please ask user to try now. | Unable to verify mobile number during conversion from PC to ADSP- error shows already in use.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1658162 | Hi Team The s trying to convert from PC to ADSP and the error is appearing as below. Kindly check and rectify the same. | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to try again as PAN details has been removed. if issue persist please let us know with error screen shot. | Hi Team The s trying to convert from PC to ADSP and the error is appearing as below. Kindly check and rectify the same.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1645226 | ADR # is unable to sponsor pc ADR completed profile after new joining but showing errorplease find attached screen shots. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot | ADR # is unable to sponsor pc ADR completed profile after new joining but showing errorplease find attached screen shots.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1654567 | The error is coming while verify the sponsor number during the new PC registration. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Please ask user to try now profile has been synced. | The error is coming while verify the sponsor number during the new PC registration.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1644345 | ADS Yemula Prasad joined on -- he is unable to join a PC. Please check the attached Screenshot. Solve this as early as possible. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | ADS Yemula Prasad joined on -- he is unable to join a PC. Please check the attached Screenshot. Solve this as early as possible.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1645236 | ADR is not able to sponsor PCIt shows this message. | Technology : New Entry Model : ADR Unable to Sponsor PC. | required sync and Please ask user to now try again as sync has been done . | ADR is not able to sponsor PCIt shows this message.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1701780 | customer not able to sponsor PC and getting error as THIS USER IS NOT AUTHORIZED FOR SPONSORSHIP, kindly have a check and help us with the resolution at earliest. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Profile has been synced, please ask suer to try now. | customer not able to sponsor PC and getting error as THIS USER IS NOT AUTHORIZED FOR SPONSORSHIP, kindly have a check and help us with the resolution at earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1676706 | Customer called and stated that they are unable to sponsor PC under their as they are getting Error "Amway Direct Selling Partner number you entered is incorrect. Please enter a different number to continue", and the status also it is showing as PC while they are checking in their profile section, kindly have a check and help us on the same at the earliest. | Technology : New Entry Model : ADR Unable to Sponsor PC. | profile has been synced please ask user to try now. | Customer called and stated that they are unable to sponsor PC under their as they are getting Error "Amway Direct Selling Partner number you entered is incorrect. Please enter a different number to continue", and the status also it is showing as PC while they are checking in their profile section, kindly have a check and help us on the same at the earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1653456 | Dear Team, Kindly check and rectify the below PC-ADSP conversion issue. PC is trying to convert himself to ADSP but an error is appearing as "Something went wrong", after entering the ID proof number. Email ID: watts.sarina@gmail.com | Technology : New Entry Model : PC to ADR Conversion Query. | As checked the user has converted to adr . | Dear Team, Kindly check and rectify the below PC-ADSP conversion issue. PC is trying to convert himself to ADSP but an error is appearing as "Something went wrong", after entering the ID proof number. Email ID: watts.sarina@gmail.com-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1655290 | PC is trying to convert to ADSP but there is an issue after the Orientation program The issue persists as Something went wrong attached SS Please assist with the same PC - | Technology : New Entry Model : PC to ADR Conversion Query. | Please try again in incognito mode and if error comes again then let us know we will initiate the conversion from backend. | PC is trying to convert to ADSP but there is an issue after the Orientation program The issue persists as Something went wrong attached SS Please assist with the same PC --Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1694885 | PC unable to verify phone number while converting to ADSP. There is an error shown. Please look into this. | Technology : New Entry Model : PC to ADR Conversion Query. | Phone number has been validated for the user, kindly try now. | PC unable to verify phone number while converting to ADSP. There is an error shown. Please look into this.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1681826 | customer called and stated that, they have completed the orientation video more than twice but whenever they login they are getting the pop up as to complete the orientation video. customer has tried to login with different device and different phone also, but they are facing the same issue. Also, when they login as ADSP, in their website it is showing as PC. when they sponsor any PC under them, they are getting the error as you are not authorized for sponsorship. (they are facing these issues from past days). kindly please check and help as soon as possible. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced, Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.
| customer called and stated that, they have completed the orientation video more than twice but whenever they login they are getting the pop up as to complete the orientation video. customer has tried to login with different device and different phone also, but they are facing the same issue. Also, when they login as ADSP, in their website it is showing as PC. when they sponsor any PC under them, they are getting the error as you are not authorized for sponsorship. (they are facing these issues from past days). kindly please check and help as soon as possible.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1698978 | ABO is unable to verify email. There is an error message saying "email you entered is already in use" Kindly look into this. | Technology : New Entry Model : PC to ADR Conversion Query. | Email address is validated now. | ABO is unable to verify email. There is an error message saying "email you entered is already in use" Kindly look into this.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1681278 | upline called and stated that while converting their customer account from PC to ADS they are getting the error as this mobile number already exists and they are not able to do the conversion process, kindly check and help out with the resolution as the earliest. | Technology : New Entry Model : PC to ADR Conversion Query. | closing as per below comment . | upline called and stated that while converting their customer account from PC to ADS they are getting the error as this mobile number already exists and they are not able to do the conversion process, kindly check and help out with the resolution as the earliest.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1652325 | In the below-mentioned case, the ADS is unable to convert itself to an ADR and is getting a Verification Pending error every time, whereas he has tried mobile number verification several times. | Technology : New Entry Model : PC to ADR Conversion Query. | Email and phone number validated. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | In the below-mentioned case, the ADS is unable to convert itself to an ADR and is getting a Verification Pending error every time, whereas he has tried mobile number verification several times.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1675168 | customer called and stated that while converting the account from PC to ADS they are facing the error due to which they are unable to complete the process and also while trying to login the account they are getting the error, kindly check and help out the same. | Technology : New Entry Model : PC to ADR Conversion Query. | As per last comment, closing the incident. | customer called and stated that while converting the account from PC to ADS they are facing the error due to which they are unable to complete the process and also while trying to login the account they are getting the error, kindly check and help out the same.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1695135 | Hi Team, While processing PC to ADR, an error message appears at the final step. I've attached a screenshot for your reference. Despite multiple attempts, the PC consistently receive the same error message: "Something went wrong. Please try again."It is coming to the same page even after completing the orientation program. | Technology : New Entry Model : PC to ADR Conversion Query. | User has been successfully converted to ADS.
PFA screenshot for your reference. | Hi Team, While processing PC to ADR, an error message appears at the final step. I've attached a screenshot for your reference. Despite multiple attempts, the PC consistently receive the same error message: "Something went wrong. Please try again."It is coming to the same page even after completing the orientation program.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1676646 | PC is not able to convert himself into ADR getting an error The data could not be saved due to duplicate Address proof | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to try now AADHAR details has been removed now. | PC is not able to convert himself into ADR getting an error The data could not be saved due to duplicate Address proof-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1690647 | Hi Team, The PC is unable to convert from PC to ADSP. The error appears below. | Technology : New Entry Model : PC to ADR Conversion Query. | User has been successfully converted to ADS, kindly verify. | Hi Team, The PC is unable to convert from PC to ADSP. The error appears below.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1698979 | at the time of conversion to adr showing the error msg in uploading id card number as id is duplicate please find the attached screen short | Technology : New Entry Model : PC to ADR Conversion Query. | Aadhar details has been removed. Please ask user to retry if issue persist please let us know with error screen shot. | at the time of conversion to adr showing the error msg in uploading id card number as id is duplicate please find the attached screen short-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1701778 | Customer called and stated that customer is unable to sponser PC, kindly check and help. | Technology : New Entry Model : ADR Unable to Sponsor PC. | As checked user is able to sponsor PC.
PFA screenshot for you reference.
Please ask user to try again. | Customer called and stated that customer is unable to sponser PC, kindly check and help.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1645231 | Unable to join PC under this ID. error message showing on screen as-Kindly resolve it ASAP. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot | Unable to join PC under this ID. error message showing on screen as-Kindly resolve it ASAP.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1691378 | The Below said ADR not able to Sponsor the PC... | Technology : New Entry Model : ADR Unable to Sponsor PC. | Profile has been synced, kindly verify now. | The Below said ADR not able to Sponsor the PC...-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1648946 | Hi Team, ADSP ADSP registered on but his profile reflected as PC on the website, due to this he is unable to sponsor any PC/ADSPs under his ADSP account. Hence, kindly check and resolve this issue asap. | Technology : New Entry Model : ADR Unable to Sponsor PC. | User has been synced now please ask them to try again. | Hi Team, ADSP ADSP registered on but his profile reflected as PC on the website, due to this he is unable to sponsor any PC/ADSPs under his ADSP account. Hence, kindly check and resolve this issue asap.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1653461 | Customer called and stated that they are not able to sponsor PC when they are trying to sponsor, they are getting error like some unexpected error try again after some time kindly check and help with the resolution as earliest. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident. | Customer called and stated that they are not able to sponsor PC when they are trying to sponsor, they are getting error like some unexpected error try again after some time kindly check and help with the resolution as earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1670161 | Dear IT Team,try to do conversion from PC TO ADR , but unable to do so as it is showing error that Upline is not eligible for sponsorship /due to sponsor block -non fulfillment of Annual sales criteria. Therefore , you are requested to please rectify this issue at the earliest so that, can do her conversion from PC TO ADR. Here below are the screenshot for your reference:- | Technology : New Entry Model : PC to ADR Conversion Query. | blocks can't be removed for the user as sales criteria is not met for the sponsor
please ask user to change the sponsor at there end | Dear IT Team,try to do conversion from PC TO ADR , but unable to do so as it is showing error that Upline is not eligible for sponsorship /due to sponsor block -non fulfillment of Annual sales criteria. Therefore , you are requested to please rectify this issue at the earliest so that, can do her conversion from PC TO ADR. Here below are the screenshot for your reference:--Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1651201 | PC Try to do conversion from PC TO ADR but unable to do so requested you to please rectify this issue at the earliest. | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to now try again as adhar card has been removed . | PC Try to do conversion from PC TO ADR but unable to do so requested you to please rectify this issue at the earliest.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1645207 | trying to convert themselves from PC to ABO, but when she is trying to add their bank details, error showing as bank account is already existed, whereas their old account number:was deleted on last year,please do the needful as soon as possible. both screenshot's are attached for your reference. | Technology : New Entry Model : PC to ADR Conversion Query. | As checked the account number mentioned is already mapped against the user 15676582.Please find a screenshot for your reference.
Please ask user to try with unique details. | trying to convert themselves from PC to ABO, but when she is trying to add their bank details, error showing as bank account is already existed, whereas their old account number:was deleted on last year,please do the needful as soon as possible. both screenshot's are attached for your reference.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1668497 | The error is coming while verify the sponsor number during the new PC registration.Error message is This user is not authorized for sponsorship | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot. | The error is coming while verify the sponsor number during the new PC registration.Error message is This user is not authorized for sponsorship-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1670185 | This PC is unable to convert to ABO under his current sponsor as the current sponsor is sponsor blocked. So when this PC tries to edit the sponsor is unable to do so. Kindly look into this. | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to now try again. Mobile number has been validated. | This PC is unable to convert to ABO under his current sponsor as the current sponsor is sponsor blocked. So when this PC tries to edit the sponsor is unable to do so. Kindly look into this.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1647463 | Please note that existing PC like to convert from PC to ABO...but his current sponsor is block in sponsorship due to incomplete the ASC. PC is ready to accept the next upline as a sponsor of the current sponsor. Please do the needful. | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to try again as mobile number has been validated . | Please note that existing PC like to convert from PC to ABO...but his current sponsor is block in sponsorship due to incomplete the ASC. PC is ready to accept the next upline as a sponsor of the current sponsor. Please do the needful.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1653462 | Customer called and stated that they are not able to sponsor PC when they are trying to sponsor, they are getting error like some unexpected error try again after some time kindly check and help with the resolution as earliest. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.
| Customer called and stated that they are not able to sponsor PC when they are trying to sponsor, they are getting error like some unexpected error try again after some time kindly check and help with the resolution as earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1668495 | Hi Team, We have received complaint from ADR that he is unable to sponsor PCs as he is getting error that this user is not authorised for sponsorship. We have checked and found that Incorrect profile (PC ) are showing of this user in web. So pls look in to this case and do the required correction on the same. Error Screen Shot:- Web Screen Shot:- BOSS Screen Shot:- | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot. | Hi Team, We have received complaint from ADR that he is unable to sponsor PCs as he is getting error that this user is not authorised for sponsorship. We have checked and found that Incorrect profile (PC ) are showing of this user in web. So pls look in to this case and do the required correction on the same. Error Screen Shot:- Web Screen Shot:- BOSS Screen Shot:--Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1653467 | PC Try to do conversion from PC TO ADR but unable to do so requested you to please rectify this issue at the earliest. | Technology : New Entry Model : PC to ADR Conversion Query. | Closing as per below update from zendesk-
"Hi Team, kindly close this incident as the Zendesk ticket got closed." | PC Try to do conversion from PC TO ADR but unable to do so requested you to please rectify this issue at the earliest.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1694032 | Unable to do the conversion due below mentioned reason.Error message : MOBILE NUMBER YOU ENTERED IS ALREADY IN USE.Please check & resolve this on priority. | Technology : New Entry Model : PC to ADR Conversion Query. | Phone number has been validated.
Kindly verify now. | Unable to do the conversion due below mentioned reason.Error message : MOBILE NUMBER YOU ENTERED IS ALREADY IN USE.Please check & resolve this on priority.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1688983 | Hi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.
| Hi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1696759 | ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot. | ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1668500 | Customer is trying for conversion But not able to do pc to adr conversion .Please resolve as soon as possible. Error attached. | Technology : New Entry Model : PC to ADR Conversion Query. | dummy data added, delete the previous once, please ask user to correct the data now.
Add the new data while conversion | Customer is trying for conversion But not able to do pc to adr conversion .Please resolve as soon as possible. Error attached.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1700548 | Customer called and stated that they are not able to sponsor to the ADSP as they are getting the pop up that This user is not authorized for sponsorship, kindly please check and resolve the issue at the earliest. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Required sync and it has been done now please ask user to try again. | Customer called and stated that they are not able to sponsor to the ADSP as they are getting the pop up that This user is not authorized for sponsorship, kindly please check and resolve the issue at the earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1651347 | user unable to convert amway id PC to ADR.Received a request from regarding conversion of amway ID Pc to ADRit shows my mob no verification pending.while conversion pc to adr it shows this message. | Technology : New Entry Model : PC to ADR Conversion Query. | Phone number has been verified, please ask user to check now. | user unable to convert amway id PC to ADR.Received a request from regarding conversion of amway ID Pc to ADRit shows my mob no verification pending.while conversion pc to adr it shows this message.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1666588 | The Below said ADR could not Able to Sponsor the PC due to in Boss Shows ADR but In website Shows PC kindly check . Pls find the Error Screenshot.. IN websiite: IN BOSS | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced, now user is able to sponsor, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot. | The Below said ADR could not Able to Sponsor the PC due to in Boss Shows ADR but In website Shows PC kindly check . Pls find the Error Screenshot.. IN websiite: IN BOSS-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1703568 | Dear Team, Kindly check the below PC to ADS conversion issue and rectify the same. While conversion, the error appears as "Bank account already exists". The bank A/C detail updated in his PC number is of United Bank of India which is now merged with Punjab National Bank and the IFSC code changed accordingly but, the bank A/C# is the same. So, they need to change the IFSC code during conversion. | Technology : New Entry Model : PC to ADR Conversion Query. | Bank Details has been removed for the user please ask user to try to reupdate the details now.
If issue still persists feel free to raise anew ticket. | Dear Team, Kindly check the below PC to ADS conversion issue and rectify the same. While conversion, the error appears as "Bank account already exists". The bank A/C detail updated in his PC number is of United Bank of India which is now merged with Punjab National Bank and the IFSC code changed accordingly but, the bank A/C# is the same. So, they need to change the IFSC code during conversion.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1648035 | Ads no was still unable to sponcer Ads and pc requesting you to do the need full.Please refer this : . | Technology : New Entry Model : ADR Unable to Sponsor PC. | Please check now as block has been removed for user | Ads no was still unable to sponcer Ads and pc requesting you to do the need full.Please refer this : .-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1702298 | ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Profile has been synced, please ask user to try now. | ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1696672 | Dear Team, PC is trying to convert his account to ADSP, but getting error in process. Kindly look into this and resolve it. | Technology : New Entry Model : PC to ADR Conversion Query. | Adhar card has been removed please ask user to now try again. | Dear Team, PC is trying to convert his account to ADSP, but getting error in process. Kindly look into this and resolve it.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1702295 | Below mention ADR join amway on and want to sponsor one PC under him but system show some error in this process and on amway website he showing PC profile. kindly check and do the needful. Become an ADS Partner option also showing on main page of amway website. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Profile has been synced, please ask user to try now. | Below mention ADR join amway on and want to sponsor one PC under him but system show some error in this process and on amway website he showing PC profile. kindly check and do the needful. Become an ADS Partner option also showing on main page of amway website.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1694887 | Hi Team, The PC is unable to convert to ADSP and the error is appearing as below.Kindly check and do the needful. | Technology : New Entry Model : PC to ADR Conversion Query. | Please ask user to proceed with the conversion now.
If issue still persists feel free to raise a new ticket with error screenshot. | Hi Team, The PC is unable to convert to ADSP and the error is appearing as below.Kindly check and do the needful.-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1656646 | Technology : New Entry Model : ADR Unable to Sponsor PC Customer called and stated that they are unable to sponsor ADSP and PC, they are getting error This user is not authorized for sponsorship. kindly have a check and help us on the same at the earliest. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot | Technology : New Entry Model : ADR Unable to Sponsor PC Customer called and stated that they are unable to sponsor ADSP and PC, they are getting error This user is not authorized for sponsorship. kindly have a check and help us on the same at the earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1655263 | PC trying to convert to ADSP getting message as Mobile number already exists | Technology : New Entry Model : PC to ADR Conversion Query. | Hi team
Kindly ask the user to try now
Regards | PC trying to convert to ADSP getting message as Mobile number already exists-Technology : New Entry Model : PC to ADR Conversion Query. | 5 |
INC1653463 | THe below said ADR not able to sponsor the PC . In the system the number showing ADR . But in our website showing as a PC klndly check. | Technology : New Entry Model : ADR Unable to Sponsor PC. | Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot. | THe below said ADR not able to sponsor the PC . In the system the number showing ADR . But in our website showing as a PC klndly check.-Technology : New Entry Model : ADR Unable to Sponsor PC. | 5 |
INC1645305 | ADR joined today and completed the profile, but when he is trying to join PC under him. It is showing the error : This user is not authorised for sponsorship. Kindly look into the matter and do the needful for this.Screenshot of the same is attached. | Business: Registration: Registration Enquiry . | Required sync and it has been done now please ask user to try again. | ADR joined today and completed the profile, but when he is trying to join PC under him. It is showing the error : This user is not authorised for sponsorship. Kindly look into the matter and do the needful for this.Screenshot of the same is attached.-Business: Registration: Registration Enquiry . | 6 |
INC1675301 | customer called and stated that they are not able to open the website it is showing the error as something went wrong and the customer is facing this problem from past many days, kindly check and help out the same. | Business :Registration :Account Enquiry. | As checked through ASM mode their is no issue from our end please ask user to try again clearing cache or using different browser. if still error occurs feel free to raise new incident. | customer called and stated that they are not able to open the website it is showing the error as something went wrong and the customer is facing this problem from past many days, kindly check and help out the same.-Business :Registration :Account Enquiry. | 6 |
INC1645536 | Not able to sponsor new PC/ ADSP, getting error message This user is not authorized for sponsorship. (Screenshot attached)There is no sponsoring block applied.Kindly check and rectify. | Business : ABO/PC/ADR Registration : Registration Enquiry. | Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident. | Not able to sponsor new PC/ ADSP, getting error message This user is not authorized for sponsorship. (Screenshot attached)There is no sponsoring block applied.Kindly check and rectify.-Business : ABO/PC/ADR Registration : Registration Enquiry. | 6 |
INC1645548 | The new ADSP has completed the profile part, but it has not changed to ADSP from PADSP. Find the error msg.however in BOSS it shows the ADR and attached the screenshot for references.Kindly check and fix the issue. | Business : ABO/PC/ADR Registration : Registration Enquiry. | As checked through ASM user is reflecting as ADS on website too.
PFA screenshot for your reference.
If issue still persists feel free to raise a new ticket. | The new ADSP has completed the profile part, but it has not changed to ADSP from PADSP. Find the error msg.however in BOSS it shows the ADR and attached the screenshot for references.Kindly check and fix the issue.-Business : ABO/PC/ADR Registration : Registration Enquiry. | 6 |
INC1647758 | Dear Team, Kindly check and do the needful on the below profile completion issue. The mentioned PADSP is informing that she has completed the profile but the status is still reflecting as not completed. Profile completed but still reflecting as only % completed. Below are the screenshots for reference. | Business : ABO/PC/ADR Registration : Registration Enquiry. | Hi Team
Please ask user to forget password and create a new password, issue will be resolved.
Regards | Dear Team, Kindly check and do the needful on the below profile completion issue. The mentioned PADSP is informing that she has completed the profile but the status is still reflecting as not completed. Profile completed but still reflecting as only % completed. Below are the screenshots for reference.-Business : ABO/PC/ADR Registration : Registration Enquiry. | 6 |
INC1666470 | Hi Team, Please check PCs are not able to place the order despite being order capable. Attached error is coming while trying to place the order.Please find below PC numbers | Business :Registration :Account Enquiry. | Now PC is able to place order and please try again.
If issue persist please let us know with error screen shot. | Hi Team, Please check PCs are not able to place the order despite being order capable. Attached error is coming while trying to place the order.Please find below PC numbers-Business :Registration :Account Enquiry. | 6 |
INC1694282 | New registered ADSP is not able to update Address, as error saying Please add a serviceable Pin Code to save shipping address. | Business : ABO/PC/ADR Registration : Registration Enquiry. | We confirmed from concern team, mentioned pin code is not serviceable. Please co ordinate with business for further information. | New registered ADSP is not able to update Address, as error saying Please add a serviceable Pin Code to save shipping address.-Business : ABO/PC/ADR Registration : Registration Enquiry. | 6 |
INC1699742 | Customer called and stated that they have completed the profile % but yet it is showing in PADSP and ABO is very unhappy with this they already connected twice but still its displayed as PADSP, kindly check with their account and provide the resolution at earliest. | Business : ABO/PC/ADR Registration : Registration Enquiry. | As checked the user is already converted to ADR please ask user to verify same and find the attached screenshot. | Customer called and stated that they have completed the profile % but yet it is showing in PADSP and ABO is very unhappy with this they already connected twice but still its displayed as PADSP, kindly check with their account and provide the resolution at earliest.-Business : ABO/PC/ADR Registration : Registration Enquiry. | 6 |
INC1670149 | Hi Team, Prospect ADSP is trying to complete the "Profile Completion". While updating the PAN, the system throws " Duplicate PAN card number", but the given PAN is not mapped with any other account. Kindly check and do the needful to resolve this issue. | Business : ABO/PC/ADR Registration : Registration Enquiry. | This user has giver in previous personal id section against the id proof
Hence it is throwing error as duplicate user can skip that field as it is optional or please replace the id proof in personal id section with some other id so that user can upload it in financial details section | Hi Team, Prospect ADSP is trying to complete the "Profile Completion". While updating the PAN, the system throws " Duplicate PAN card number", but the given PAN is not mapped with any other account. Kindly check and do the needful to resolve this issue.-Business : ABO/PC/ADR Registration : Registration Enquiry. | 6 |
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