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INC1683987 | Due to add co-application but Marital Status Display incorrect please change to Married | MARITAL STATUS Display incorrect | @[Chananchida Prasitsuwan] the marital status is fixed by the MDMS team and as checked in boss the status is married now, Please find the attachment
Hence closing this incident
Thanks | Due to add co-application but Marital Status Display incorrect please change to Married-MARITAL STATUS Display incorrect | 647 |
INC1689173 | please check ADA . when upline order for downline not show payment method of KTC bank it show only choose Channel text "Choose payment method".Note. if create waiting order on SF, KTC bank is show payment method << correctfacing with ADA PL.step.. upline do waiting order for Downline on POS. Upline Click link URL www.amway.co.th/pay/ . choose "Bank transfer" and select "KTC bank". not show payment method | Please check when POS Create waiting order, after that click URL form SMS. KTC bank not show payment method. | We have created PRB0076036 for the permanent fix ,closing this INC | please check ADA . when upline order for downline not show payment method of KTC bank it show only choose Channel text "Choose payment method".Note. if create waiting order on SF, KTC bank is show payment method << correctfacing with ADA PL.step.. upline do waiting order for Downline on POS. Upline Click link URL www.amway.co.th/pay/ . choose "Bank transfer" and select "KTC bank". not show payment method-Please check when POS Create waiting order, after that click URL form SMS. KTC bank not show payment method. | 648 |
INC1675014 | POSMention order no. scan in POS but scan report no showing.Order no | Mention order no. scan in POS but scan report no showing.Order no | Serial number were added after shipped event triggered.
We have repushed the completed event now.
Please rerun the report and check again. | POSMention order no. scan in POS but scan report no showing.Order no-Mention order no. scan in POS but scan report no showing.Order no | 649 |
INC1647814 | ADSP has not met the days sales criteria yet but has got converted to ADSP. Please check.No PC order placed yet | Business: Segmentation: ADR got converted into PC post completion of sales criteria. | user registered as ADR on , and the job for renewals runs on th of every Month and the ABOs to be downgraded to PC gets picked on last day of the month.
now days of this ADR completed on , and data was prepared on so they will get picked on for downgraded and will be downgraded on | ADSP has not met the days sales criteria yet but has got converted to ADSP. Please check.No PC order placed yet-Business: Segmentation: ADR got converted into PC post completion of sales criteria. | 650 |
INC1678678 | Unable to return products in the system. The RETURN BLANK button cannot be pressed. Please fix it urgently. | Unable to return products in the system. RETURN BLANK button does not work. | Hello @Petcharat Wangkiri,
988903592 - orderby and orderfor- 7014973206
201150134 - orderby and orderfor- 7014973206
201150364 - orderby and orderfor- 7014973206
11/20/2023 01:56:56 PM status of this user was just reactivated by thaksuph
Previously this user was inactive and deleted so user was unable to return as the user status in hybris is not activated
Inactive ordered for cannot do return-FYI
Closing this case as confirmed with you over teams chat.
Regards,
Aimee M Zhou | Unable to return products in the system. The RETURN BLANK button cannot be pressed. Please fix it urgently.-Unable to return products in the system. RETURN BLANK button does not work. | 651 |
INC1647507 | Dear Team, placed group order Noand after successfully completion of order incorrect Annual Sales Criteria is updated. Requested you to please recheck the same and update us accordingly. | Business: Qualification Inquiry: Annual Sales Criteria Enquiry. | order was placed on and the ASC for year was considered till, so no orders after that will be considered for the ASC of year
so not met is correct for ABO . | Dear Team, placed group order Noand after successfully completion of order incorrect Annual Sales Criteria is updated. Requested you to please recheck the same and update us accordingly.-Business: Qualification Inquiry: Annual Sales Criteria Enquiry. | 652 |
INC1692045 | WebsiteADSP is not able to add products in the cart. Error screen shot attached. | is not able to add products in the cart. Error screen shot attached. | Corrupted cart has been removed for the user.
Please ask user to try now.
If issue still persists feel free to raise anew ticket with error screenshot. | WebsiteADSP is not able to add products in the cart. Error screen shot attached.-is not able to add products in the cart. Error screen shot attached. | 653 |
INC1702352 | Found ABO been paid the missing installment but Hybris Pos didnt display payment details | Found installment missing from Hybris Pos. please assist to check datallake | Hi @Wei Ying Wan,
We have fixed the above-mentioned order and payment details are now visible for the missing installment.
RCA : We have received double 3ds response from mpgs due to which two pay call was sent and one pay call returns success and second pay call was failed since there was already one success for same transaction due to this second failure response, cancel payment transaction entry was created.
Please verify now & let us know if we can close this ticket as no action is required from Hybris's end. | Found ABO been paid the missing installment but Hybris Pos didnt display payment details-Found installment missing from Hybris Pos. please assist to check datallake | 654 |
INC1649321 | SOP items are displaying incorrect SKU to select in SF & ASM (example: Base116694VN, baseE6833VN). Also pls help to active element to generate SOP order in Oct for ABO# Phm Th Khoa - id# | SOP items are displaying incorrect SKU to select in SF & ASM | We have attached the incident to PRB PRB0075218 for permanent fix of the issue.
As a workaround, user can click on edit/adjust the profile and then select the product.
Issue is coming when clicking on picture. | SOP items are displaying incorrect SKU to select in SF & ASM (example: Base116694VN, baseE6833VN). Also pls help to active element to generate SOP order in Oct for ABO# Phm Th Khoa - id#-SOP items are displaying incorrect SKU to select in SF & ASM | 655 |
INC1640153 | APC ******** CHENG NGAK HO placed an order and the PV was not awarded to direct upline CHENG SAI KHENG SARAH.Kindly please check. | PV not awarded to upline | For the mentioned order 50003022004 the business process was getting stuck.
After manual repair it got successfully executed and now PV has been generated.
To Adjust the order PVBV back to September month. REQ1127774 has been raised.
Marking incident resolved as per caller confirmation.
Thank you. | APC ******** CHENG NGAK HO placed an order and the PV was not awarded to direct upline CHENG SAI KHENG SARAH.Kindly please check.-PV not awarded to upline | 656 |
INC1681817 | below order not reflect in fareye, kindly repushwhs id order no shipment id awb no pos status | below order not reflect in fareye, kindly repushwhs id order no shipment id awb no pos status | There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now. | below order not reflect in fareye, kindly repushwhs id order no shipment id awb no pos status-below order not reflect in fareye, kindly repushwhs id order no shipment id awb no pos status | 657 |
INC1681653 | THWSKP072 THWSKP073 THWSKP131 Slow system, spins for a long time | The system is slow, spins for a long time. | Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864 | THWSKP072 THWSKP073 THWSKP131 Slow system, spins for a long time-The system is slow, spins for a long time. | 658 |
INC1641891 | Kindly assist to check and rectify as the amended name did not reflect to ASM. | Amended name not reflected to ASM | As checked, the issue is not replicating on the prod. Please check the attached screenshots for your reference.
Kindly ask the user to re-login as this seems like a sync/cache issue. | Kindly assist to check and rectify as the amended name did not reflect to ASM.-Amended name not reflected to ASM | 659 |
INC1704351 | https://amwaycloud.atlassian.net/browse/APR-PWP with price for only West malaysia on-line order.With below CR, EM online order(T06,T01,T03) is dropped in WH HQ().https://amwaycloud.atlassian.net/browse/CCR-but Marketer want to exclude T06,T03,T01 location from on-line order. because these location is in EM.Markter want to have a promotion for only "West malaysia on-line order".please let me know how to set it. if it's not possible, please let me know.you can check below PRM code. both are not working. still capture online order for MIRI delivery address.2023DECTEST_APR4188_FireA (Cart CONTAINS ANY products [123792V, 119618V, 111225V]) AND B (Cart CONTAINS ANY products [, ]) AND Target Amway Account Level Platinum And Above AND Target account group [] and excluded account group [] and target accounts [-, -] and excluded accounts [] AND Cart total >= {MYR=} AND [Cart for WEB sales channel] AND [Selected Warehouse: []]2023DECTEST_APR4187_FireA (Cart CONTAINS ANY products [123857V, 123785V, 123787V, 119621V, 119622V]) AND B (Cart CONTAINS ANY products [, ]) AND Target Amway Account Level Platinum And Above AND Target account group [] and excluded account group [] and target accounts [-, -] and excluded accounts [] AND Cart total >= {MYR=} AND [Cart for WEB sales channel] AND [Selected Warehouse: []] AND [Selected Point of Service: [AM-MY-HQ-, AM-MY-IP-T07, AM-MY-KN-T08, AM-MY-AS-T09, AM-MY-SBN-T10, AM-MY-KT-T11, AM-MY-BP-T13, AM-MY-KLG-T14, AM-MY-PG-T15, AM-MY-WM-T16, AM-MY-PP-T17, AM-MY-MA-T19, AM-MY-TP-T20, AM-MY-NB-T22, AM-MY-PR-T23, AM-MY-JB-T24, AM-MY-AS-T25] ] | PRM setup : on-line order for WM only setup. | PRM configured to serve from West Malaysia warehouse.
As per CCR-1548, T01, T03, T06 shops mapped with HQ 80090.
Business wants to exclude these T shops from the HQ 80090 for this PRM.
We have checked with internal team, and it is not feasible to exclude the T01, T03, T06 shops which are mapped with West Malaysia.
No action taken from Hybris.
Caller confirmed to close this incident. | https://amwaycloud.atlassian.net/browse/APR-PWP with price for only West malaysia on-line order.With below CR, EM online order(T06,T01,T03) is dropped in WH HQ().https://amwaycloud.atlassian.net/browse/CCR-but Marketer want to exclude T06,T03,T01 location from on-line order. because these location is in EM.Markter want to have a promotion for only "West malaysia on-line order".please let me know how to set it. if it's not possible, please let me know.you can check below PRM code. both are not working. still capture online order for MIRI delivery address.2023DECTEST_APR4188_FireA (Cart CONTAINS ANY products [123792V, 119618V, 111225V]) AND B (Cart CONTAINS ANY products [, ]) AND Target Amway Account Level Platinum And Above AND Target account group [] and excluded account group [] and target accounts [-, -] and excluded accounts [] AND Cart total >= {MYR=} AND [Cart for WEB sales channel] AND [Selected Warehouse: []]2023DECTEST_APR4187_FireA (Cart CONTAINS ANY products [123857V, 123785V, 123787V, 119621V, 119622V]) AND B (Cart CONTAINS ANY products [, ]) AND Target Amway Account Level Platinum And Above AND Target account group [] and excluded account group [] and target accounts [-, -] and excluded accounts [] AND Cart total >= {MYR=} AND [Cart for WEB sales channel] AND [Selected Warehouse: []] AND [Selected Point of Service: [AM-MY-HQ-, AM-MY-IP-T07, AM-MY-KN-T08, AM-MY-AS-T09, AM-MY-SBN-T10, AM-MY-KT-T11, AM-MY-BP-T13, AM-MY-KLG-T14, AM-MY-PG-T15, AM-MY-WM-T16, AM-MY-PP-T17, AM-MY-MA-T19, AM-MY-TP-T20, AM-MY-NB-T22, AM-MY-PR-T23, AM-MY-JB-T24, AM-MY-AS-T25] ]-PRM setup : on-line order for WM only setup. | 660 |
INC1664292 | IBO called and advised new registration cannot be completed. IBO provided screenshot (see attached)IBO also advised that the email wswen51@gmail.com and were to be used. Checked and confirmed these details are not attached to any current accounts (not a double up issue) | IBO's new registration cannot be completed | This seems to be a cache issue.
Please advise the IBO to clear the cache and try again with the registration.
Closing this ticket after getting confirmation from MS Teams. | IBO called and advised new registration cannot be completed. IBO provided screenshot (see attached)IBO also advised that the email wswen51@gmail.com and were to be used. Checked and confirmed these details are not attached to any current accounts (not a double up issue)-IBO's new registration cannot be completed | 661 |
INC1659147 | Dear Team, Pos is not working. only blank screen will open after going to the pos App.. So Please Kindly check and do the needful. | Dear Team, Pos is not working. only blank screen will open after going to the pos App.. So Please Kindly check and do the needful. - (Critical - System Outage) | As there is no response from the user .we are closing the ticket. | Dear Team, Pos is not working. only blank screen will open after going to the pos App.. So Please Kindly check and do the needful.-Dear Team, Pos is not working. only blank screen will open after going to the pos App.. So Please Kindly check and do the needful. - (Critical - System Outage) | 662 |
INC1705003 | Assist to allow the APC to login into the Amway account.ABO/APC Details: FAUZIAH BT ABD KARIMUsername: +Password: fauziahkarim123 | APC having issue to login into the Amway account | We have sync this user and able to login now from our end.
Please try now and let us know if still facing any issues. | Assist to allow the APC to login into the Amway account.ABO/APC Details: FAUZIAH BT ABD KARIMUsername: +Password: fauziahkarim123-APC having issue to login into the Amway account | 663 |
INC1660481 | Please check on business-center when click Business Guide, it's go to error pagePlease check and share root cause | Please check on business-center when click Business Guide, it's go to error page | Hello @[Sorachai Tungkwampean],
We checked this case and found that business-guide page status was set as DELETED by business.
We have now changed the same to ACTIVE , and page is accessible now.
Attached screenshot for the same.
Closing this case as confirmed with you over teams chat.
Thanks | Please check on business-center when click Business Guide, it's go to error pagePlease check and share root cause-Please check on business-center when click Business Guide, it's go to error page | 664 |
INC1701053 | Please assist to fix the datalake - as 2nd installment was not display in Hybris Pos | Found order 2nd istallment missing payment detail | Hi @Wei Ying Wan,
We have fixed the above-mentioned order and payment details are now visible for 2nd installment.
RCA : We have received double 3ds response from mpgs due to which two pay call was sent and one pay call returns success and second pay call was failed since there was already one success for same transaction due to this second failure response, cancel payment transaction entry was created. | Please assist to fix the datalake - as 2nd installment was not display in Hybris Pos-Found order 2nd istallment missing payment detail | 665 |