Patent Number: 
Section: claims

1. A method for modeling and analyzing performance of a Voice-over-Internet Protocol (VoIP) configuration, composed of a plurality of components, said method comprising the steps of:one or more computers generating a model representing selected ones of the plurality of components and relationships among the selected components, wherein said component representations are selected from the group of configuration non-specific representations consisting of: VoIP-DHCP Service, VoIP-CallOperation Service, VoIP_Signaling Service, VoIP_MediaGateway Service and VoIP_SIP Service, and wherein the representations of relationships are selected from the group of configuration non-specific representations consisting of: HostedBy/HostsServices and Integrates/IntegratedIn;the one or more computers generating a mapping between a plurality of first events and a plurality of second events occurring in the selected components, said mapping representing the relationships along which the first events propagate among the selected components, andthe one or more computers determining at least one first event based on at least one of the plurality of second events by determining a measure between each of a plurality of relationship values associated with the plurality of first events and the plurality of second events. 2. The method as recited in claim 1, further comprising the step of:representing selected ones of the plurality of components, and associated relationships, associated with each of a plurality of domains, wherein at least one of the plurality of components is associated with at least two of the domains;providing a mapping between a plurality of first events and a plurality of second events occurring in components in each of the domains, wherein selected ones of the first events and second events are associated with the at least one component associated with at least two of the domains;determining at least one first event based on at least one of the plurality of second events by determining a mismatch measure between each of a plurality of relationship values associated with the plurality of first events and the plurality of second events in each domain; anddetermining a likely first event by correlating the likely first events associated with each of the domains. 3. The method as recited in claim 1, wherein the first and second events are selected from the group consisting of: causing events, observable events, problems, symptoms. 4. The method as recited in claim 1, wherein the values are selected from the group consisting of: deterministic and probabilistic. 5. The method as recited in claim 1, wherein said measure is a Hamming distance. 6. An apparatus for analyzing a Voice-over Internet Protocol (VoIP) configuration containing a plurality of components, the apparatus comprising:a processor in communication with a memory, the processor executing computer code for executing the steps of:representing, in a model on one or more computers, selected ones of the plurality of components and relationships among the selected components, wherein said component representations are selected from the group of configuration non-specific representations consisting of: VoIP-DHCP Service, VoIP-CallOperation Service, VoIP_Signaling Service, VoIP_MediaGateway Service and VoIP_SIP Service, and wherein the representations of relationships are selected from the group of configuration non-specification representations consisting of: Hostedby/HostsServices and Integrates/IntegratedIn;providing a mapping between a plurality of first events and a plurality of second events occurring in the selected components, said mapping representing the relationships along which the first events propagate among the selected components, anddetermining at least one first event based on at least one of the plurality of second events by determining a measure between each of a plurality of relationship values associated with the plurality of first events and the plurality of second events. 7. The apparatus as recited in claim 6, wherein the processor further executing code for executing the step of:representing selected ones of the plurality of components, and associated relations, associated with each of a plurality of domains, wherein at least one of the plurality of components is associated with at least two of the domains;providing a mapping between a plurality of first events and a plurality of second events occurring in components in each of the domains, wherein selected ones of the first events and second events are associated with the at least one component associated with at least two of the domains;determining at least first event based on at least one of the plurality of second events by determining a measure between each of a plurality of relationship values associated with the plurality of first events and the plurality of second events in each domain; anddetermining a likely first event by correlating the likely first events associated with each of the domains. 8. The apparatus as recited in claim 6, wherein the first and second events are selected from the group consisting of: causing events, observable events, problems and symptoms. 9. The apparatus as recited in claim 6, further comprising:an input/output device in communication with the processor. 10. The apparatus as recited in claim 6, wherein the values are selected from the group consisting of: deterministic and probabilistic. 11. The apparatus as recited in claim 6, wherein said measure is a Hamming distance. 12. A computer program product for analyzing a Voice-over Internet Protocol (VoIP) configuration containing a plurality of components, by providing instruction to a processor enabling the processor to execute the steps of:representing, in a model on one or more computers, selected ones of the plurality of components and relationships among the selected components, wherein said component representations are selected from the group of configuration non-specific representations consisting of: VoIP-DHCP Service, VoIP-CallOperation Service, VoIP_Signaling Service, VoIP_MediaGateway Service and VoIP_SIP Service, and wherein the representations of relationships are selected from the group of configuration non-specification representations consisting of: Hostedby/HostsServices and Integrates/IntegratedIn;providing a mapping between a plurality of first events and a plurality of second events occurring in the selected components, said mapping representing the relationships along which the first events propagate among the selected components, anddetermining at least one first event based on at least one of the plurality of second events by determining a measure between each of a plurality of relationship values associated with the plurality of first events and the plurality of second events. 13. The computer program product as recited in claim 12, further providing instruction for enabling the processor to execute the steps of:representing selected ones of the plurality of components and associated relationship associated with each of a plurality of domains, wherein at least one of the plurality of components is associated with at least two of the domains;providing a mapping between a plurality of first events and a plurality of second events occurring in components in each of the domains, wherein selected ones of the first events and second events are associated with the at least one component associated with at least two of the domains;determining at least first event based on at least one of the plurality of second events by determining a measure between each of a plurality of relationship values associated with the plurality of first events and the plurality of second events in each domain; anddetermining a likely first event by correlating the likely first events associated with each of the domains. 14. The computer program product as recited in claim 12, wherein the first and second events are selected from the group consisting of: causing events, observable events, problems and symptoms. 15. The computer program product as recited in claim 12, wherein the values are selected from the group consisting of: deterministic and probabilistic. 16. The computer program product as recited in claim 12, wherein said measure is a Hamming distance. 17. The method as recited in claim 1, wherein the causing events are associated with performance issues selected from the group consisting of: jitter, Mean Opinion Score (MoS), delay and packet loss. 18. The apparatus as recited in claim 6, wherein the causing events are associated with performance issues selected from the group consisting of: jitter, Mean Opinion Score (MoS), delay and packet loss. 19. The computer-program product as recited in claim 12, wherein causing events are associated with performance issues selected from the group consisting of: jitter, Mean Opinion Score (MoS), delay and packet loss.