PATENT DOCUMENT

Abstract:
A business can use an improved workforce management system which includes capabilities for supporting intraday dynamic staffing. This dynamic staffing can include identifying wages which should be offered to workers to induce them to meet the business&#39; needs, based on, for example, historical information stored in a database. Systems which include dynamic intraday staffing can be run using remote servers and interfaces accessed through various types of devices, such as internet enabled personal computers.

Full Description:
INCORPORATION BY REFERENCE 
     This application claims priority to U.S. Provisional Patent Application Ser. No. 61/401,244, which was filed on Aug. 10, 2010, the entirety of which is incorporated herein by reference for all purposes 
     This application incorporates by reference in its entirety the information from the computer program listing appendix submitted herewith, comprising the files listed below: 
     
       
         
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
               
             
               
               
               
             
           
               
                   
               
               
                 Created 
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                 Directory of d:\WorkFlex Manager Source Code (1) 
               
             
          
           
               
                 07/29/2010 03:37 PM 
                 8,641 
                 AC_OETags.txt 
               
               
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                 7,465 
                 Addbu.txt 
               
               
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                 5,104 
                 Addclient.txt 
               
               
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                 1,599 
                 Addrtc.txt 
               
               
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                 3,095 
                 Addrtc1.txt 
               
               
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                 10,494 
                 Addrulegroupassociation.txt 
               
               
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                 4,194 
                 Addskill.txt 
               
               
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                 8,108 
                 adduser.txt 
               
               
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                 2,079 
                 adduserjs.txt 
               
               
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                 Castats.txt 
               
               
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                 Castatsdetail.txt 
               
               
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                 2,901 
                 changeparam.css.txt 
               
               
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                 963 
                 Checkrulegroupassociate.txt 
               
               
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                 441 
                 Chkobjects.txt 
               
               
                 07/29/2010 03:53 PM 
                 4,517 
                 Clientadmin.txt 
               
               
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                 5,004 
                 Clientheadermenu.txt 
               
               
                 07/29/2010 03:52 PM 
                 845 
                 Clientnamexml.txt 
               
               
                 07/29/2010 03:51 PM 
                 9,896 
                 common.txt 
               
               
                 07/29/2010 03:50 PM 
                 19,216 
                 Configbu.txt 
               
               
                 07/29/2010 03:50 PM 
                 9,415 
                 Configdb.txt 
               
               
                 07/29/2010 03:50 PM 
                 18,599 
                 Copyrule.txt 
               
               
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                 2,894 
                 createrule.css.txt 
               
               
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                 20,393 
                 Createrule.txt 
               
               
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                 24,070 
                 createrulejs.txt 
               
               
                 07/29/2010 03:49 PM 
                 7,060 
                 Createrulemgmt.txt 
               
               
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                 18,979 
                 Createrulemgmtassociate.txt 
               
               
                 07/29/2010 03:56 PM 
                 498 
                 Deletertcmsg.txt 
               
               
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                 693 
                 Deletetestlog.txt 
               
               
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                 13,707 
                 demos.css.txt 
               
               
                 07/29/2010 04:20 PM 
                 5,864 
                 Editclient.txt 
               
               
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                 4,613 
                 Editrtc.txt 
               
               
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                 19,317 
                 Editrule.txt 
               
               
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                 14,344 
                 Editrulegroupassociation.txt 
               
               
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                 4,944 
                 Editskill.ba 
               
               
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                 9,043 
                 Edituser.txt 
               
               
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                 17,125 
                 Exceptionreport.txt 
               
               
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                 1,085 
                 Existclientandskillxml.txt 
               
               
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                 1,685 
                 Existprogramxmllist.txt 
               
               
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                 1,929 
                 ExReport.txt 
               
               
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                 16,316 
                 Extendedhourreport.txt 
               
               
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                 145 
                 Footer.jspf.txt 
               
               
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                 829 
                 Forcastruleparser.txt 
               
               
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                 2,539 
                 Getrtemsg.txt 
               
               
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                 758 
                 Getrtcupdate.txt 
               
               
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                 742 
                 Getruledetail.txt 
               
               
                 07/29/2010 04:33 PM 
                 829  
                 Header.jspf.txt 
               
               
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                 15,915 
                 Headermenu.txt 
               
               
                 07/29/2010 04:36 PM 
                 8,310 
                 Index.txt 
               
               
                 07/29/2010 04:35 PM 
                 862 
                 InsertreportData.txt 
               
               
                 07/29/2010 04:35 PM 
                 5,104 
                 Login.txt 
               
               
                 07/29/2010 04:35 PM 
                 966 
                 menu.css.txt 
               
               
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                 6,550 
                 Notificationmsg.txt 
               
               
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                 15,532 
                 Parameters.txt 
               
               
                 07/29/2010 04:34 PM 
                 2,654 
                 Parsertest.txt 
               
               
                 07/29/2010 04:34 PM 
                 1,211 
                 Parsertestcache.txt 
               
               
                 07/29/2010 04:42 PM 
                 12,419 
                 Programs.txt 
               
               
                 07/29/2010 04:42 PM 
                 1,027 
                 Programxml.txt 
               
               
                 07/29/2010 04:42 PM 
                 2,775 
                 Programxmllist.txt 
               
               
                 07/29/2010 04:39 PM 
                 1,620 
                 Resetpwd.txt 
               
               
                 07/29/2010 04:39 PM 
                 5,627 
                 Resetpwd1jsp.txt 
               
               
                 07/29/2010 04:37 PM 
                 4,360 
                 rollbackrule.txt 
               
               
                 07/29/2010 04:37 PM 
                 40,618 
                 Rtc.txt 
               
               
                 07/29/2010 04:44 PM 
                 1,253 
                 Rtccumulativedata.txt 
               
               
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                 2,538 
                 Rtcexceptionslist.txt 
               
               
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                 1,554 
                 Rtcresultdatamonth.txt 
               
               
                 07/29/2010 05:05 PM 
                 1,523 
                 Rtcresultdatatoday.txt 
               
               
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                 1,541 
                 Rtcslotdata.txt 
               
               
                 07/29/2010 05:06 PM 
                 2,535 
                 Rtcweekxml.txt 
               
               
                 07/29/2010 05:06 PM 
                 5,944 
                 Rulegroupassociationdeploy.txt 
               
               
                 07/29/2010 05:08 PM 
                 21,335 
                 Rulegroupassociationtestby.txt 
               
               
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                 6,223 
                 Rulesassociations.txt 
               
               
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                 2,592 
                 Rulesassociationsl.txt 
               
               
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                 1,463 
                 Ruleslibary.txt 
               
               
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                 2,901 
                 ruletest.css.txt 
               
               
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                 11,580 
                 ruletest.txt 
               
               
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                 13,356 
                 Ruletests.txt 
               
               
                 07/29/2010 05:07 PM 
                 18,988 
                 Ruleversions.txt 
               
               
                 07/29/2010 05:08 PM 
                 771 
                 Runruleshowrule.txt 
               
               
                 07/29/2010 05:11 PM 
                 1,398 
                 script.txt 
               
               
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                 35,770 
                 Sendmail.txt 
               
               
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                 15,541 
                 Setparameters.txt 
               
               
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                 576 
                 Setrulelibarypopup.txt 
               
               
                 07/29/2010 05:15 PM 
                 15,084 
                 Setruleparameter.txt 
               
               
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                 20,723 
                 setruleparameterjs.txt 
               
               
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                 497 
                 Showrulexml.txt 
               
               
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                 820 
                 Skillnamexml.txt 
               
               
                 07/29/2010 05:09 PM 
                 1,303 
                 sliding_popup.txt 
               
               
                 07/29/2010 05:12 PM 
                 16,542 
                 Staffplaningreport.txt 
               
               
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                 17,465 
                 Staffreport.txt 
               
               
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                 4,154 
                 style.css.txt 
               
               
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                 6,681 
                 Submitaddbu.txt 
               
               
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                 418 
                 Submitcreaterule.txt 
               
               
                 07/29/2010 05:13 PM 
                 8,098 
                 Submitprogramlist.txt 
               
               
                 07/29/2010 05:13 PM 
                 9,523 
                 test.txt 
               
               
                 07/29/2010 05:13 PM 
                 23,358 
                 Testchangeruleparameter.txt 
               
               
                 07/29/2010 05:14 PM 
                 14,457 
                 Testchangeruleparameterjsp.txt 
               
               
                 07/29/2010 05:12 PM 
                 15,531 
                 Testsetparameters.txt 
               
               
                 07/29/2010 05:18 PM 
                 3,999 
                 ui.datepicker.css.txt 
               
               
                 07/29/2010 05:18 PM 
                 1,049 
                 ui.tabs.css.txt 
               
               
                 07/29/2010 05:17 PM 
                 18,124 
                 ui.theme.css.txt 
               
               
                 07/29/2010 05:17 PM 
                 1,323 
                 Updatemsgstatus.txt 
               
               
                 07/29/2010 05:17 PM 
                 16,552 
                 validate.txt 
               
               
                 07/29/2010 05:17 PM 
                 6,134 
                 Viewclient.txt 
               
               
                 07/29/2010 05:17 PM 
                 5,654 
                 Viewrulegroup.txt 
               
               
                 07/29/2010 05:17 PM 
                 9,624 
                 Viewrules.txt 
               
               
                 07/29/2010 05:16 PM 
                 6,473 
                 Viewskill.txt 
               
               
                 07/29/2010 05:16 PM 
                 6,867 
                 Viewuserdetail.txt 
               
               
                 07/29/2010 05:16 PM 
                 26,036 
                 Weekreport.txt 
               
               
                 07/28/2010 09:16 PM 
                 7,521 
                 Wfmstats.txt 
               
               
                 07/29/2010 05:18 PM 
                 3,107 
                 Wfmstatsdetail.txt 
               
               
                 07/29/2010 05:18 PM 
                 4,841 
                 XMLWriter-1.0.0.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\Agent 
               
             
          
           
               
                 07/29/2010 05:19 PM 
                 9,871 
                 Agent.txt 
               
               
                 07/29/2010 05:19 PM 
                 145 
                 Footer.jspf.txt 
               
               
                 07/29/2010 05:19 PM 
                 661 
                 Header.jspf.txt 
               
               
                 07/29/2010 05:19 PM 
                 5,035 
                 Login.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\agent 
               
             
          
           
               
                 07/30/2010 12:34 PM 
                 2,461 
                 AgentDetails.java.txt 
               
               
                 07/30/2010 12:34 PM 
                 5,736 
                 AgentDetailUpdate.java.txt 
               
               
                 07/30/2010 12:34 PM 
                 5,437 
                 AgentLoginService.java.txt 
               
               
                 07/30/2010 12:33 PM 
                 2,078 
                 Auththenticator.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 api\callout 
               
             
          
           
               
                 07/30/2010 12:33 PM 
                 23,896 
                 CalloutManager.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\brms 
               
             
          
           
               
                 07/30/2010 12:21 PM 
                 572 
                 ActionObject.java.txt 
               
               
                 07/30/2010 12:21 PM 
                 861 
                 BroObject.java.txt 
               
               
                 07/30/2010 12:21 PM 
                 759 
                 BroResultObject.java.txt 
               
               
                 07/30/2010 12:21 PM 
                 1,121 
                 ConditionObject.java.txt 
               
               
                 07/30/2010 12:21 PM 
                 1,434 
                 CreateRuleFromXml.java.txt 
               
               
                 07/30/2010 12:21 PM 
                 900 
                 EvalObject.java.txt 
               
               
                 07/30/2010 12:21 PM 
                 1,072 
                 IfObject.java.txt 
               
               
                 07/30/2010 12:21 PM 
                 21,618 
                 MyForcastRuleParser.java.txt 
               
               
                 07/30/2010 12:21 PM 
                 20,920 
                 MyRuleParser.java.txt 
               
               
                 07/30/2010 12:20 PM 
                 11,288 
                 MySmartRuleParser.java.txt 
               
               
                 07/30/2010 12:20 PM 
                 10,895 
                 RuleObject.java.txt 
               
               
                 07/30/2010 12:20 PM 
                 2,623 
                 UpdateObjectData.java.txt 
               
               
                 07/30/2010 12:22 PM 
                 4,242 
                 UpdateObjectDataFromXml.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\brms\changeparameter 
               
             
          
           
               
                 07/30/2010 12:33 PM 
                 10,414 
                 Changecalloutparam.java.txt 
               
               
                 07/30/2010 12:32 PM 
                 22,188 
                 MyChangeparamParser.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\brms\commons 
               
             
          
           
               
                 07/30/2010 12:32 PM 
                 889 
                 DateSlot.java.txt 
               
               
                 07/30/2010 12:32 PM 
                 1,386 
                 JDOMValidator.java.txt 
               
               
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                 4,028 
                 MyObjectCompare.java.txt 
               
               
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                 2,243 
                 NodeLister.java.txt 
               
               
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                 2,574 
                 ReadAssociatedRuleXml.java.txt 
               
               
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                 2,631 
                 ReadAssociatedTempRuleXml.java.txt 
               
               
                 07/30/2010 12:31 PM 
                 4,401 
                 Slots.java.txt 
               
               
                 07/30/2010 12:31 PM 
                 14,352 
                 Utils.java.txt 
               
               
                 07/30/2010 12:31 PM 
                 1,588 
                 WorkflexDateUtils.java.txt 
               
               
                 07/30/2010 12:31 PM 
                 1,754 
                 WriteIfc.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 brms\parser 
               
             
          
           
               
                 07/30/2010 12:25 PM 
                 1,272 
                 BackgroudParserOutput.txt 
               
               
                 07/30/2010 12:25 PM 
                 11,184 
                 BackgroundParseEngine.java.txt 
               
               
                 07/30/2010 12:25 PM 
                 5,015 
                 BackgroundRuleParser.java.txt 
               
               
                 07/30/2010 12:25 PM 
                 1,175 
                 ContextCleanup.java.txt 
               
               
                 07/30/2010 12:25 PM 
                 10,399 
                 ForcastParseEngine.java.txt 
               
               
                 07/30/2010 12:24 PM 
                 7,127 
                 ForcastRuleParser.java.txt 
               
               
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                 8,204 
                 ParseEngineTest.java.txt 
               
               
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                 9,918 
                 RuleParserTest.java.txt 
               
               
                 07/30/2010 12:23 PM 
                 2,595 
                 RunningCleanup.java.txt 
               
               
                 07/30/2010 12:23 PM 
                 8,212 
                 RuntimeParseEngine.java.txt 
               
               
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                 9,583 
                 RuntimeRuleParser.java.txt 
               
               
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                 2,164 
                 ThreadTest.java.txt 
               
               
                 07/30/2010 12:25 PM 
                 3,953  
                 ViewRuleList.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\brms\parser\smart 
               
             
          
           
               
                 07/30/2010 12:22 PM 
                 1,136 
                 GapAnalysisObj.java.txt 
               
               
                 07/30/2010 12:22 PM 
                 12,450 
                 SmartParser.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 brms\test 
               
             
          
           
               
                 07/30/2010 12:22 PM 
                 23,279 
                 MyTestRuleParser.java.txt 
               
               
                 07/30/2010 12:22 PM 
                 24,754 
                 PerticularTestRuleParser.java.txt 
               
               
                 07/30/2010 12:22 PM 
                 4,422 
                 TestChangeRuleParam.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\ 
               
               
                 workflex\business 
               
             
          
           
               
                 07/29/2010 06:18 PM 
                 992 
                 CheckSkill.java.txt 
               
               
                 07/29/2010 06:18 PM 
                 9,490 
                 ClientProfileMaster.java.txt 
               
               
                 07/29/2010 06:18 PM 
                 5,758 
                 ClientProfileService.java.txt 
               
               
                 07/29/2010 06:18 PM 
                 5,371 
                 SkillMaster.java.txt 
               
               
                 07/29/2010 06:18 PM 
                 5,127 
                 SkillService.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\business\clientadmin 
               
             
          
           
               
                 07/29/2010 06:23 PM 
                 2,389 
                 Castats.java.txt 
               
               
                 07/29/2010 06:21 PM 
                 8,072 
                 Statistics.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\business\rules 
               
             
          
           
               
                 07/29/2010 06:43 PM 
                 5,703 
                 AddBUService.java.txt 
               
               
                 07/29/2010 06:43 PM 
                 3,235 
                 AddUserMaster.java.txt 
               
               
                 07/29/2010 06:43 PM 
                 12,035 
                 AddUserService.java.txt 
               
               
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                 4,754 
                 Attribute.java.txt 
               
               
                 07/29/2010 06:42 PM 
                 1,068 
                 CheckObjects.java.txt 
               
               
                 07/29/2010 06:42 PM 
                 1,537 
                 CheckRuleGroup.java.txt 
               
               
                 07/29/2010 06:42 PM 
                 5,925 
                 CleintAdmin.java.txt 
               
               
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                 7,503 
                 ConfigBUService.java.txt 
               
               
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                 7,699 
                 ConfiguredbService.java.txt 
               
               
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                 3,033 
                 CreateBusinessRule.java.txt 
               
               
                 07/29/2010 06:45 PM 
                 3,296 
                 CreateRuleService.java.txt 
               
               
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                 6,265 
                 dbconfig1.java.txt 
               
               
                 07/29/2010 06:44 PM 
                 4,806  
                 DeployprogramNameService.java.txt 
               
               
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                 5,696 
                 EditRuledisplay.java.txt 
               
               
                 07/29/2010 06:44 PM 
                 9,882 
                 EditUserService.java.txt 
               
               
                 07/29/2010 06:44 PM 
                 781 
                 ExceptionCodes.java.txt 
               
               
                 03/18/2010 05:51 PM 
                 270 
                 hibernate.properties 
               
               
                 07/29/2010 06:44 PM 
                 1,192 
                 Parameters.java.txt 
               
               
                 07/29/2010 06:44 PM 
                 13,378 
                 ProgramXmlList.java.txt 
               
               
                 07/29/2010 06:47 PM 
                 12,137 
                 ReadXmlFile.java.txt 
               
               
                 07/29/2010 06:47 PM 
                 17,754  
                 rollbackrule.java.txt 
               
               
                 07/29/2010 06:47 PM 
                 1,034 
                 RuleAssociations.java.txt 
               
               
                 07/29/2010 06:47 PM 
                 2,073 
                 RuleassociationsBean.java.txt 
               
               
                 07/29/2010 06:47 PM 
                 33,530 
                 RuleCompiler.java.txt 
               
               
                 07/29/2010 06:47 PM 
                 17,663 
                 RulegroupAssociate.java.txt 
               
               
                 07/29/2010 06:46 PM 
                 7,351 
                 RulegroupMaster.java.txt 
               
               
                 07/29/2010 06:46 PM 
                 6,410 
                 RulegroupService.java.txt 
               
               
                 07/29/2010 06:46 PM 
                 20,073 
                 RuleSyntaxValidator.java.txt 
               
               
                 07/29/2010 06:46 PM 
                 5,213 
                 RuleVersion.java.txt 
               
               
                 07/29/2010 06:46 PM 
                 4,782 
                 RuleVersions.java.txt 
               
               
                 07/29/2010 07:41 PM 
                 1,895 
                 RuleVersionsData.java.txt 
               
               
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                 1,052 
                 RuleVersionsObj.java.txt 
               
               
                 07/29/2010 07:42 PM 
                 13,837 
                 RuleVersionUtils.java.txt 
               
               
                 07/29/2010 07:42 PM 
                 2,695 
                 SubmitAgentSkill.java.txt 
               
               
                 07/29/2010 07:42 PM 
                 19,647 
                 SubmitRule.java.txt 
               
               
                 07/29/2010 07:42 PM 
                 10,638 
                 SubmitsetparameterService.java.txt 
               
               
                 07/29/2010 07:42 PM 
                 9,927  
                 TestChangeParam.java.txt 
               
               
                 07/29/2010 06:48 PM 
                 4,732 
                 TestRuleparser.java.txt 
               
               
                 07/29/2010 06:48 PM 
                 1,698 
                 UpdateAgentCost.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\business\utils 
               
             
          
           
               
                 07/29/2010 06:20 PM 
                 8,614 
                 MasterRecords.java.txt 
               
               
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                 Sftp.java.txt 
               
               
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                 1,026 
                 SyncFiles.java.txt 
               
               
                 07/29/2010 06:20 PM 
                 28,341 
                 WritingRequestXml.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\business\wfm 
               
             
          
           
               
                 07/29/2010 06:19 PM 
                 3,757 
                 ProgramWfms.java.txt 
               
               
                 07/29/2010 06:18 PM 
                 3,048 
                 RuleBean.java.txt 
               
               
                 07/29/2010 06:18 PM 
                 7,932 
                 Statistics.java.txt 
               
               
                 07/29/2010 06:18 PM 
                 1,911 
                 Wfmstats.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\ 
               
               
                 workflex\commons 
               
             
          
           
               
                 07/29/2010 06:10 PM 
                 2,945 
                 Auththenticator.java.txt 
               
               
                 07/29/2010 06:10 PM 
                 5,329 
                 LoginService.java.txt 
               
               
                 07/29/2010 06:10 PM 
                 4,347 
                 User.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\ 
               
               
                 workflex\context 
               
             
          
           
               
                 07/29/2010 06:09 PM 
                 1,607 
                 ContextLoader.java.txt 
               
               
                 07/29/2010 06:09 PM 
                 1,117 
                 ContextLoaderListener.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\ 
               
               
                 workflex\controllers 
               
             
          
           
               
                 07/29/2010 06:00 PM 
                 7,735 
                 ActionobjectparamController.java.txt 
               
               
                 07/29/2010 06:00 PM 
                 7,981 
                 ActionobjectrepositoryController.java.txt 
               
               
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                 8,118 
                 AgentactivityscheduletController.java.txt 
               
               
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                 AgentcalloutController.java.txt 
               
               
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                 7,778 
                 AgentcallouthistoryController.java.txt 
               
               
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                 281 
                 Agentcallouts.java.txt 
               
               
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                 7,481 
                 AgentcostController.java.txt 
               
               
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                 7,559 
                 AgentdetailsController.java.txt 
               
               
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                 7,806 
                 AgentloginController.java.txt 
               
               
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                 7,791 
                 AgentproficiencyController.java.txt 
               
               
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                 AgentscheduleController.java.txt 
               
               
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                 BroconstraintsController.java.txt 
               
               
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                 BusinessobjectrepositoryCon- 
               
               
                   
                   
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                 07/29/2010 06:04 PM 
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                 CalloutinfrastructuremController.java.txt 
               
               
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                 ClientprofilemController.java.txt 
               
               
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                 866 
                 ConditionalCrud.java.txt 
               
               
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                 SubskillmController.java.txt 
               
               
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                 7,933 
                 UserdetailController.java.txt 
               
               
                 07/29/2010 06:09 PM 
                 7,664 
                 UserroleController.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 dashboard 
               
             
          
           
               
                 07/29/2010 05:58 PM 
                 2,286 
                 AgentWeekData.java.txt 
               
               
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                 CumulativeData.java.txt 
               
               
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                 2,058 
                 ResultData.java.txt 
               
               
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                 15,636 
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                 3,505 
                 SlotData.java.txt 
               
               
                 07/29/2010 05:57 PM 
                 5,726 
                 WeekDashboardXml.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\filters 
               
             
          
           
               
                 07/29/2010 05:56 PM 
                 15,501 
                 RequestFilter.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 popuptortc 
               
             
          
           
               
                 07/29/2010 05:56 PM 
                 1,657 
                 CheckEditRights.java.txt 
               
               
                 07/29/2010 05:55 PM 
                 4,380 
                 GetRtcUpdate.txt 
               
               
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                 7,241 
                 RuleExecutionCache.java.txt 
               
               
                 07/29/2010 05:55 PM 
                 2,508 
                 UpdateMsgStatus.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 property 
               
             
          
           
               
                 07/29/2010 05:54 PM 
                 4,276 
                 PropertyLoader.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 report 
               
             
          
           
               
                 07/29/2010 05:54 PM 
                 4,338 
                 ExceptionReport.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\rule\object\action 
               
             
          
           
               
                 07/29/2010 05:47 PM 
                 10,489 
                 Agent.java.txt 
               
               
                 07/29/2010 05:47 PM 
                 1,214 
                 AgentParam.java.txt 
               
               
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                 27,452 
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                 ChangeSkillQueue.java.txt 
               
               
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                 18,893 
                 CoachingAgent.java.txt 
               
               
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                 20,153 
                 FilterAgent.java.txt 
               
               
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                 120 
                 masteredb.properties 
               
               
                 07/29/2010 05:50 PM 
                 19,212 
                 MatchAgent.java.txt 
               
               
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                 24,699 
                 MonitorPopupAction.java.txt 
               
               
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                 7,537 
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                 47,580 
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                 8,942 
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                 9,654 
                 SlaPenality.java.txt 
               
               
                 07/29/2010 05:49 PM 
                 16,686 
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                 166 
                 structuremap.properties 
               
               
                 07/29/2010 05:51 PM 
                 19,071 
                 TrainingAgent.java.txt 
               
               
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                 25,027 
                 VtoAgent.java.txt 
               
               
                 07/29/2010 05:52 PM 
                 9,005 
                 WagePremium.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code 
               
               
                 (1)\com\workflex\rule\object\business 
               
             
          
           
               
                 07/29/2010 05:53 PM 
                 6,234 
                 AgentCoachingCompleted.java.txt 
               
               
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                 7,467 
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                 599 
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                 7,902 
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                 7,989 
                 Understaff.java.txt 
               
               
                 07/29/2010 05:52 PM 
                 7,872 
                 UnderstaffPercent.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 schedule\job 
               
             
          
           
               
                 07/29/2010 05:45 PM 
                 7,132 
                 calculateAgentParams.java.txt 
               
               
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                 16,333 
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                 6,476 
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                 9,746 
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                 6,565 
                 CsvImportJobHalfHourly.java.txt 
               
               
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                 8,058 
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                 4,746 
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                 07/29/2010 05:44 PM 
                 9,632 
                 SchedularService.java.txt 
               
               
                 07/29/2010 05:42 PM 
                 8,654 
                 WfmStatsJob.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\ 
               
               
                 sorting 
               
             
          
           
               
                 07/29/2010 05:40 PM 
                 5,302 
                 RuleGroupAssociationTestBy.java.txt 
               
               
                 07/29/2010 05:40 PM 
                 3,434 
                 ViewRules.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\test 
               
             
          
           
               
                 07/29/2010 05:40 PM 
                 6,067 
                 CsvImportJobTest.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex Manager Source Code (1)\com\workflex\utils 
               
             
          
           
               
                 07/29/2010 05:28 PM 
                 1,200 
                 Commonfns.java.txt 
               
               
                 07/29/2010 05:28 PM 
                 4,696 
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                 753 
                 Csvmaker.java.txt 
               
               
                 07/29/2010 05:28 PM 
                 2,555 
                 HibemateUtils.java.txt 
               
               
                 07/29/2010 05:28 PM 
                 2,160 
                 MasterDatabaseUpdate.java.txt 
               
               
                 04/10/2010 07:49 PM 
                 120 
                 masteredb.properties 
               
               
                 07/29/2010 05:39 PM 
                 36,508 
                 PopulateDatabase.java.txt 
               
               
                 07/29/2010 05:30 PM 
                 1,026 
                 RuleDataCacheStatus.java.txt 
               
               
                 07/29/2010 05:29 PM 
                 8,750 
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                 1,301 
                 Slots.java.txt 
               
               
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                 4,450 
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                 04/10/2010 07:49 PM 
                 166 
                 structuremap.properties 
               
               
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                 255 
                 url.java.txt 
               
               
                 07/29/2010 05:39 PM 
                 8,001 
                 Utils.java.txt 
               
               
                 07/29/2010 05:39 PM 
                 1,581 
                 WorkflexDateUtils.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlex 
               
               
                 Manager Source Code (1)\com\workflex\wfm\report 
               
             
          
           
               
                 07/29/2010 05:20 PM 
                 6,263 
                 CalendarUtil.java.txt 
               
               
                 07/29/2010 05:20 PM 
                 1,090 
                 ExtendedHourBean.java.txt 
               
               
                 07/29/2010 05:21 PM 
                 7,922 
                 ExtentedHourReport.java.txt 
               
               
                 07/29/2010 05:21 PM 
                 707 
                 StaffPlanBean.java.txt 
               
               
                 07/29/2010 05:21 PM 
                 6,365 
                 StaffPlaningReport.java.txt 
               
               
                 07/29/2010 05:21 PM 
                 3,128 
                 WeekReport.java.txt 
               
               
                 07/29/2010 05:21 PM 
                 1,713 
                 WeekReportBean.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode 
               
             
          
           
               
                 08/08/2011 03:04 PM 
                 8,757 
                 AC_OETagsjs.txt 
               
               
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                 7,844 
                 addbu.txt 
               
               
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                 5,167 
                 addclient.txt 
               
               
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                 9,014 
                 addcompaign.txt 
               
               
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                 4,416 
                 addprogram.html.txt 
               
               
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                 addprogrammu.txt 
               
               
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                 1,630 
                 addrtc.txt 
               
               
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                 addrtc1.txt 
               
               
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                 6,197 
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                 4,262 
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                 7,882 
                 adduser.txt 
               
               
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                 17,420 
                 addviewadminClient.txt 
               
               
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                 agentcalloutreportonboard.txt 
               
               
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                 agentnoresponsereport.txt 
               
               
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                 8,375 
                 agentpreferences.txt 
               
               
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                 agentpreferencesassociate.txt 
               
               
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                 27,109 
                 agentreport.txt 
               
               
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                 agentreportprint.txt 
               
               
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                 8,280 
                 castats.txt 
               
               
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                 castatsdetail.txt 
               
               
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                 castats_old.txt 
               
               
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                 770 
                 checkrulegroupassociate.txt 
               
               
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                 540 
                 chkobjects.txt 
               
               
                 08/08/2011 04:24 PM 
                 4,665 
                 clientadmin.txt 
               
               
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                 2,848 
                 clientbu.js.txt 
               
               
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                 6,695 
                 clientheadermenu.txt 
               
               
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                 850 
                 clientnamexml.txt 
               
               
                 08/08/2011 04:25 PM 
                 25,387 
                 configbu.txt 
               
               
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                 24,748 
                 configbuervice.txt 
               
               
                 08/08/2011 03:17 PM 
                 22,169 
                 configbuervicewfm.txt 
               
               
                 08/08/2011 03:18 PM 
                 9,461 
                 configdb.txt 
               
               
                 08/08/2011 04:25 PM 
                 12,372 
                 configprograms.txt 
               
               
                 08/08/2011 03:19 PM 
                 8,748 
                 configureagent.txt 
               
               
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                 6,868 
                 configureallagent.txt 
               
               
                 08/08/2011 03:22 PM 
                 14,132 
                 configurebu.txt 
               
               
                 08/08/2011 03:22 PM 
                 23,144  
                 copyrule.txt 
               
               
                 08/08/2011 03:23 PM 
                 2,994 
                 createrule.css.txt 
               
               
                 08/08/2011 03:23 PM 
                 24,674 
                 createrule.js.txt 
               
               
                 08/08/2011 04:26 PM 
                 27,006 
                 createrule.txt 
               
               
                 08/08/2011 04:26 PM 
                 7,019 
                 createrulemgmt.txt 
               
               
                 08/08/2011 04:27 PM 
                 18,951 
                 createrulemgmtassociate.txt 
               
               
                 01/05/2011 05:57 AM 
                 20,139 
                 createrule_old.txt 
               
               
                 08/08/2011 04:27 PM 
                 2,584 
                 dailydataimport.txt 
               
               
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                 15,939 
                 dayreport.txt 
               
               
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                 876 
                 deidetails.txt 
               
               
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                 499 
                 deletertemsg.txt 
               
               
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                 754 
                 deletetestlog.txt 
               
               
                 08/08/2011 04:28 PM 
                 7,239 
                 editclient.txt 
               
               
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                 10,566 
                 editcompainview.txt 
               
               
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                 24,505 
                 editconfigbu.txt 
               
               
                 08/08/2011 04:28 PM 
                 4,650 
                 editrtc.txt 
               
               
                 08/08/2011 04:29 PM 
                 26,554 
                 editrule.txt 
               
               
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                 14,429 
                 editrulegroupassociation.txt 
               
               
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                 8,340 
                 editsite.txt 
               
               
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                 4,402 
                 editskill.txt 
               
               
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                 13,196 
                 editsupervisor.txt 
               
               
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                 8,903 
                 edituser.txt 
               
               
                 08/08/2011 04:30 PM 
                 30,305 
                 exceptioncodesassociate.txt 
               
               
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                 22,163 
                 exceptionreport.txt 
               
               
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                 5,641 
                 exceptionrport.txt 
               
               
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                 1,172 
                 existclientandskillxml.txt 
               
               
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                 1,793 
                 existprogramxmllist.txt 
               
               
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                 2,190  
                 exReport.txt 
               
               
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                 19,151 
                 extendedhourreport.txt 
               
               
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                 4,133 
                 extendedhourrport.txt 
               
               
                 01/05/2011 05:57 AM 
                 3,624 
                 finaladdbu.html.txt 
               
               
                 01/05/2011 05:57 AM 
                 539,054 
                 finaladdbu.swf 
               
               
                 03/17/2011 05:39 AM 
                 291 
                 footer.txt 
               
               
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                 819 
                 forcastruleparser.txt 
               
               
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                 513 
                 generateXL.txt 
               
               
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                 606 
                 getresposelist.txt 
               
               
                 08/08/2011 04:31 PM 
                 1,593 
                 getrtcmsg.txt 
               
               
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                 1,372 
                 getrtcupdate.txt 
               
               
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                 1,192 
                 getrtcupdatehistory.txt 
               
               
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                 608 
                 getruledetail.txt 
               
               
                 08/08/2011 03:31 PM 
                 3,100 
                 getruleversiondetail.txt 
               
               
                 08/08/2011 04:32 PM 
                 1,570 
                 header.txt 
               
               
                 08/08/2011 04:32 PM 
                 17,721 
                 headermenu.txt 
               
               
                 08/08/2011 03:33 PM 
                 8,296 
                 index.txt 
               
               
                 08/08/2011 04:32 PM 
                 917 
                 insertreportData.txt 
               
               
                 08/08/2011 04:32 PM 
                 5,597 
                 login.txt 
               
               
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                 592 
                 mailtest.txt 
               
               
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                 563 
                 manualshrink.txt 
               
               
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                 4,102 
                 msghistoryslist.txt 
               
               
                 01/05/2011 05:57 AM 
                 7,034 
                 notificationmsg.old.txt 
               
               
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                 10,320 
                 notificationmsg.txt 
               
               
                 01/05/2011 05:57 AM 
                 348 
                 oicalculations.txt 
               
               
                 08/08/2011 04:33 PM 
                 10,583 
                 onshiftagents.txt 
               
               
                 08/08/2011 04:34 PM 
                 24,728 
                 parameters.txt 
               
               
                 08/08/2011 04:34 PM 
                 4,619 
                 parsertest.txt 
               
               
                 08/08/2011 04:34 PM 
                 1,645 
                 parsertestcache.txt 
               
               
                 08/08/2011 04:34 PM 
                 6,717 
                 printagentreport.txt 
               
               
                 08/08/2011 03:37 PM 
                 4,045 
                 printdayreport.txt 
               
               
                 08/08/2011 04:34 PM 
                 25,822 
                 printweekreport.old.txt 
               
               
                 08/08/2011 03:37 PM 
                 25,143 
                 printweekreport.txt 
               
               
                 08/08/2011 04:34 PM 
                 15,276 
                 programs.txt 
               
               
                 08/08/2011 04:35 PM 
                 1,161 
                 programxml.txt 
               
               
                 08/08/2011 04:35 PM 
                 2,874 
                 programxmllist.txt 
               
               
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                 834 
                 removepopupmsg.txt 
               
               
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                 472 
                 removesessionchangeruleparam.txt 
               
               
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                 5,665 
                 resetpwd.txt 
               
               
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                 6,428 
                 reviewruleoption.txt 
               
               
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                 6,516 
                 reviewruleoptiondata.txt 
               
               
                 08/08/2011 03:40 PM 
                 6,414 
                 rollbackrule.txt 
               
               
                 01/05/2011 05:57 AM 
                 14,492 
                 rtc.old.txt 
               
               
                 08/08/2011 03:40 PM 
                 66,736 
                 rtc.txt 
               
               
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                 wfmstatsdetail.txt 
               
               
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                 XMLWriter-1.0.0.js.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\agent 
               
             
          
           
               
                 08/08/2011 04:47 PM 
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                 footer.txt 
               
               
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                 header.txt 
               
               
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                 login.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\agent 
               
             
          
           
               
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                 ActivateAgent.java.txt 
               
               
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                 NotRespondingMessage.java.txt 
               
               
                 08/08/2011 08:37 PM 
                 1,049 
                 SlotPreference.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\alert\ruleengine 
               
             
          
           
               
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                 DecisionEngine.java.txt 
               
               
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                 RuleParserTest.java.txt 
               
               
                 08/08/2011 09:10 PM 
                 4,368 
                 StartEngine.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\alert\ruleengine\object 
               
             
          
           
               
                 08/08/2011 09:10 PM 
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                 805 
                 InvalidRuleObjectException.java.txt 
               
               
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                 Node.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\api\callout 
               
             
          
           
               
                 07/22/2011 12:12 PM 
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                 CalloutManager.java.txt 
               
               
                 08/08/2011 09:01 PM 
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                 Schedule.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\blins 
               
             
          
           
               
                 08/08/2011 09:40 PM 
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                 ActionCall.java.txt 
               
               
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                 EvalObject.java.txt 
               
               
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                 IfObject.java.txt 
               
               
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                 RuleObject.java.txt 
               
               
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                 UpdateObjectData.java.txt 
               
               
                 08/08/2011 09:45 PM 
                 4,298 
                 UpdateObjectDataFromXml.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\brms\changeparameter 
               
             
          
           
               
                 07/26/2011 08:06 AM 
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                 Changecalloutparam.java.txt 
               
               
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                 ChangeVtoparam.java.txt 
               
               
                 08/08/2011 09:08 PM 
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                 MyChangeparamParser.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\brms\commons 
               
             
          
           
               
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                 DateSlot.java.txt 
               
               
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                 WorkflexDateUtils.java.txt 
               
               
                 08/08/2011 09:26 PM 
                 4,272 
                 WriteIfc.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\brms\parser 
               
             
          
           
               
                 08/08/2011 09:32 PM 
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                 BackgroudParserOutput.java.txt 
               
               
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                 ParseEngineTest.java.txt 
               
               
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                 RuleParserTest.java.txt 
               
               
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                 RunRtcParserServlet.java.txt 
               
               
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                 2,089 
                 ThreadTest.java.txt 
               
               
                 08/08/2011 09:32 PM 
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                 ViewRuleList.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\brms\parser\smart 
               
             
          
           
               
                 08/08/2011 09:27 PM 
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                 GapAnalysisObj.java.txt 
               
               
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                 SmartParser.java.txt 
               
               
                 08/08/2011 09:29 PM 
                 14,273 
                 SmartParserSinglton.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\brms\test 
               
             
          
           
               
                 08/08/2011 09:38 PM 
                 23,876 
                 MyTestRuleParser.java.txt 
               
               
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                 35,697 
                 PerticularTestRuleParser.java.txt 
               
               
                 08/08/2011 09:39 PM 
                 4,479 
                 TestChangeRuleParam.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\business 
               
             
          
           
               
                 08/08/2011 10:01 PM 
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                 CheckSkill.java.txt 
               
               
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                 ComapainRecordDelet.java.txt 
               
               
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                 7,693 
                 SupervisorService.java.txt 
               
               
                 08/08/2011 10:00 PM 
                 5,671 
                 UpdateOnshiftAgents.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\business\clientadmin 
               
             
          
           
               
                 08/08/2011 10:02 PM 
                 4,526 
                 AgentPreferenceRestore.java.txt 
               
               
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                 CampaignWiseSites.java.txt 
               
               
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                 Castats.java.txt 
               
               
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                 14,860 
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                 WeeklyShrinkAdjust.java.txt 
               
               
                 08/08/2011 10:07 PM 
                 6,770 
                 WeeklyShrinkAdjustServlet.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\business\rules 
               
             
          
           
               
                 08/08/2011 10:09 PM 
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                 AddBUService.java.txt 
               
               
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                 AdduserCompain.java.txt 
               
               
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                 AddUserMaster.java.txt 
               
               
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                 AddUserService.java.txt 
               
               
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                 Attribute.java.txt 
               
               
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                 CheckRuleGroup.java.txt 
               
               
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                 CleintAdmin.java.txt 
               
               
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                 Clientcampainview.java.txt 
               
               
                 08/08/2011 10:14 PM 
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                 ConfigBUService.java.txt 
               
               
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                 ConfiguredbService.java.txt 
               
               
                 01/05/2011 05:57 AM 
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                 CreateBusinessRule.java.txt 
               
               
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                 3,197 
                 CreateRuleService.java.txt 
               
               
                 08/08/2011 10:15 PM 
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                 dbconfig1.java.txt 
               
               
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                 DeployprogramNameService.java.txt 
               
               
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                 EditConfigmuService.java.txt 
               
               
                 01/31/2011 11:22 AM 
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                 EditRuledisplay.java.txt 
               
               
                 08/08/2011 10:16 PM 
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                 EditUserService.java.txt 
               
               
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                 Edituserviewcompaign.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 903 
                 ExceptionCodes.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 1,122 
                 Parameters.java.txt 
               
               
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                 ProgramXmlList.java.txt 
               
               
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                 ReadXmlFile.java.txt 
               
               
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                 ReviewRule.java.txt 
               
               
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                 ReviewRuleOption.java.txt 
               
               
                 08/08/2011 10:19 PM 
                 3,090 
                 ReviewRuleOptionBean.java.txt 
               
               
                 01/05/2011 05:57 AM 
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                 rollbackrule.java.txt 
               
               
                 08/08/2011 10:20 PM 
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                 RuleAssociations.java.txt 
               
               
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                 2,216 
                 RuleassociationsBean.java.txt 
               
               
                 06/09/2011 06:18 AM 
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                 RuleCompiler.java.txt 
               
               
                 08/08/2011 10:20 PM 
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                 RulegroupAssociate.java.txt 
               
               
                 08/08/2011 10:21 PM 
                 7,495 
                 RulegroupMaster.java.txt 
               
               
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                 6,554 
                 RulegroupService.java.txt 
               
               
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                 RuleLibarayList.java.txt 
               
               
                 08/08/2011 10:22 PM 
                 1,852 
                 RuleLibrary.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 19,535 
                 RuleSyntaxValidator.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 5,007 
                 RuleVersion.java.txt 
               
               
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                 4,781 
                 RuleVersions.java.txt 
               
               
                 01/05/2011 05:57 AM 
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                 RuleVersionsData.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 990 
                 RuleVersionsObj.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 13,825 
                 RuleVersionUtils.java.txt 
               
               
                 08/08/2011 10:24 PM 
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                 SubmitAgentSkill.java.txt 
               
               
                 07/22/2011 04:09 PM 
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                 SubmitChangeRange.java.txt 
               
               
                 01/05/2011 05:57 AM 
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                 SubmitRule.java.txt 
               
               
                 04/27/2011 05:54 AM 
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                 SubmitsetparameterService.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 10,125 
                 TestChangeParam.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 5,071 
                 TestRuleparser.java.txt 
               
               
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                 1,754 
                 UpdateAgentCost.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 4,268 
                 ViewRuleVersion.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\business\utils 
               
             
          
           
               
                 01/05/2011 05:57 AM 
                 1,209 
                 Commonfns.java.txt 
               
               
                 01/05/2011 05:57 AM 
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                 ExceptionCodeMappings.java.txt 
               
               
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                 FileNotifier.java.txt 
               
               
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                 MasterRecords.java.txt 
               
               
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                 SftpFileUploader.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 990 
                 SyncFiles.java.txt 
               
               
                 08/08/2011 09:49 PM 
                 810 
                 TestListener.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 27,898 
                 WritingRequestXml.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\business\wfm 
               
             
          
           
               
                 01/05/2011 05:57 AM 
                 3,602 
                 ProgramWfms.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 2,893 
                 RuleBean.java.txt 
               
               
                 06/20/2011 10:47 AM 
                 7,824 
                 Statistics.java.txt 
               
               
                 01/05/2011 05:57 AM 
                 1,813 
                 Wfmstats.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\commons 
               
             
          
           
               
                 08/08/2011 04:48 PM 
                 4,555 
                 Auththenticator.java.txt 
               
               
                 08/08/2011 04:49 PM 
                 8,113 
                 LoginService.java.txt 
               
               
                 08/08/2011 04:51 PM 
                 2,861 
                 RtcLockingCalloutTriplets.java.txt 
               
               
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                 7,577 
                 RtcLockingService.java.txt 
               
               
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                 RtcProgramCouplesLoggedInForExceptionsList.java.txt 
               
             
          
           
               
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                 RtcProgramCouplesLoggedInForMessageHistory.java.txt 
               
             
          
           
               
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                 2,875 
                 SupervisorMail.java.txt 
               
               
                 08/08/2011 05:00 PM 
                 4,661  
                 User.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\context 
               
             
          
           
               
                 08/08/2011 04:45 PM 
                 1,999 
                 ContextLoader.java.txt 
               
               
                 08/08/2011 04:46 PM 
                 2,005 
                 ContextLoaderListener.java.txt 
               
               
                 08/08/2011 04:46 PM 
                 2,629 
                 LoadConfiguration.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\controllers 
               
             
          
           
               
                 08/08/2011 04:18 PM 
                 7,733 
                 ActionobjectparamController.java.txt 
               
               
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                 7,979 
                 ActionobjectrepositoryController.java.txt 
               
               
                 08/08/2011 04:19 PM 
                 7,546 
                 ActivitymController.java.txt 
               
               
                 08/08/2011 04:19 PM 
                 8,116 
                 AgentactivityscheduletController.java.txt 
               
               
                 08/08/2011 04:20 PM 
                 7,655 
                 AgentcalloutController.java.txt 
               
               
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                 7,776 
                 AgentcallouthistoryController.java.txt 
               
               
                 08/08/2011 04:22 PM 
                 7,479 
                 AgentcostController.java.txt 
               
               
                 08/08/2011 04:23 PM 
                 7,573 
                 AgentdetailsController.java.txt 
               
               
                 08/08/2011 04:23 PM 
                 7,804 
                 AgentloginController.java.txt 
               
               
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                 8,116 
                 AgentpreferencehistoryController.java.txt 
               
               
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                 7,789 
                 AgentproficiencyController.java.txt 
               
               
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                 7,516 
                 AgentscheduleController.java.txt 
               
               
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                 7,551 
                 AgentskilltController.java.txt 
               
               
                 08/08/2011 04:27 PM 
                 7,586 
                 BroconstraintsController.java.txt 
               
               
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                 8,108 
                 BusinessobjectrepositoryCon- 
               
               
                   
                   
                 troller.java.txt 
               
               
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                 7,998 
                 CalloutinfrastructuremController.java.txt 
               
               
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                 7,473 
                 ClientprofilemController.java.txt 
               
               
                 08/08/2011 04:35 PM 
                 864 
                 ConditionalCrud.java.txt 
               
               
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                 912  
                 Crud.java.txt 
               
               
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                 7,778 
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                 GapanalysisController.java.txt 
               
               
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                 7,474 
                 HostedcompanymController.java.txt 
               
               
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                 7,971 
                 LogicaloperatormController.java.txt 
               
               
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                 7,818 
                 MaincategorymController.java.txt 
               
               
                 08/08/2011 04:39 PM 
                 4,529  
                 ManageOnShiftAgentsResponse.java.txt 
               
               
                 08/08/2011 04:39 PM 
                 7,628 
                 OperatormController.java.txt 
               
               
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                 7,732 
                 PopuptortemessageController.java.txt 
               
               
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                 7,931 
                 ProgramrtcController.java.txt 
               
               
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                 7,431  
                 ProgramwfmsController.java.txt 
               
               
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                 7,223 
                 ReportmController.java.txt 
               
               
                 08/08/2011 04:41 PM 
                 7,680 
                 RuleassociationsController.java.txt 
               
               
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                 7,327 
                 RulegroupController.java.txt 
               
               
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                 7,673 
                 RulerepositoryController.java.txt 
               
               
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                 7,654 
                 RulerepositorymController.java.txt 
               
               
                 08/08/2011 04:42 PM 
                 7,479 
                 SkillmController.java.txt 
               
               
                 08/08/2011 04:42 PM 
                 7,853 
                 SubcategorymController.java.txt 
               
               
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                 7,695 
                 SubskillmController.java.txt 
               
               
                 08/08/2011 04:44 PM 
                 7,931 
                 UserdetailController.java.txt 
               
               
                 08/08/2011 04:44 PM 
                 7,662 
                 UserroleController.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\dashboard 
               
             
          
           
               
                 08/08/2011 04:10 PM 
                 2,272 
                 AgentWeekData.java.txt 
               
               
                 08/08/2011 04:11 PM 
                 1,177 
                 CumulativeData.java.txt 
               
               
                 08/08/2011 04:14 PM 
                 10,344 
                 ResultCumulativeData.java.txt 
               
               
                 08/08/2011 04:16 PM 
                 2,052 
                 ResultData.java.txt 
               
               
                 08/08/2011 04:16 PM 
                 51,489 
                 RtcDashboardXml.java.txt 
               
               
                 08/08/2011 04:17 PM 
                 3,800 
                 SlotData.java.txt 
               
               
                 08/08/2011 04:17 PM 
                 10,096 
                 WeekDashboardXml.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\filters 
               
             
          
           
               
                 08/08/2011 09:57 PM 
                 15,370 
                 RequestFilter.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\popuptortc 
               
             
          
           
               
                 08/08/2011 09:52 PM 
                 1,654 
                 CheckEditRights.java.txt 
               
               
                 08/08/2011 09:53 PM 
                 35,145 
                 GetRtcUpdate.java.txt 
               
               
                 08/08/2011 09:54 PM 
                 25,098 
                 PopupContent.java.txt 
               
               
                 08/08/2011 09:55 PM 
                 2,187 
                 RemovePopupMessages.java.txt 
               
               
                 08/08/2011 09:55 PM 
                 7,841 
                 RuleExecutionCache.java.txt 
               
               
                 08/08/2011 09:56 PM 
                 15,007 
                 TimeIntervalCache.java.txt 
               
               
                 08/08/2011 09:56 PM 
                 12,643 
                 UpdateMsgStatus.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\property 
               
             
          
           
               
                 08/08/2011 09:51 PM 
                 4,274 
                 PropertyLoader.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\report 
               
             
          
           
               
                 08/08/2011 09:49 PM 
                 9,423 
                 ExceptionReport.java.txt 
               
               
                 08/08/2011 09:50 PM 
                 7,808 
                 ExceptionReportExport.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\rule\object\action 
               
             
          
           
               
                 08/08/2011 10:05 PM 
                 34,261 
                 Agent.java.txt 
               
               
                 08/08/2011 10:12 PM 
                 3,453 
                 AgentBreakNotification.java.txt 
               
               
                 08/08/2011 10:13 PM 
                 492 
                 AgentComparator.java.txt 
               
               
                 08/08/2011 10:13 PM 
                 961 
                 AgentList.java.txt 
               
               
                 08/08/2011 10:02 PM 
                 1,901 
                 AgentParam.java.txt 
               
               
                 08/08/2011 10:06 PM 
                 852 
                 AgentShift.java.txt 
               
               
                 08/08/2011 10:14 PM 
                 4,230 
                 AlertAgent.java.txt 
               
               
                 08/08/2011 10:15 PM 
                 11,572 
                 Alertsuperwiser.java.txt 
               
               
                 08/08/2011 10:15 PM 
                 82,826 
                 CalloutAgents.java.txt 
               
               
                 08/08/2011 10:02 PM 
                 7,775 
                 ChangeSkillQueue.java.txt 
               
               
                 08/08/2011 10:16 PM 
                 19,474 
                 CoachingAgent.java.txt 
               
               
                 08/08/2011 10:16 PM 
                 21,575 
                 FilterAgent.java.txt 
               
               
                 08/08/2011 10:16 PM 
                 13,642 
                 FilterAgentByRule.java.txt 
               
               
                 08/08/2011 10:16 PM 
                 27,000 
                 MatchAgent.java.txt 
               
               
                 08/08/2011 10:16 PM 
                 11,726 
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                 7,529 
                 NotifyEmail.java.txt 
               
               
                 08/08/2011 10:18 PM 
                 8,349 
                 PopupTemplate.java.txt 
               
               
                 08/08/2011 10:18 PM 
                 356 
                 PopupToAgent.java.txt 
               
               
                 08/08/2011 10:18 PM 
                 102,617 
                 PopupToRtc.java.txt 
               
               
                 08/08/2011 10:18 PM 
                 8,029  
                 ScheduleTraining.java.txt 
               
               
                 08/08/2011 10:18 PM 
                 9,957  
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                 08/08/2011 10:19 PM 
                 17,213 
                 SortAgent.java.txt 
               
               
                 08/08/2011 10:19 PM 
                 4,187 
                 SortAgentByRule.java.txt 
               
               
                 08/08/2011 10:19 PM 
                 19,653 
                 TrainingAgent.java.txt 
               
               
                 08/08/2011 10:19 PM 
                 49,938 
                 VtoAgent.java.txt 
               
               
                 08/08/2011 10:20 PM 
                 12,367 
                 WagePremium.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\rule\object\action\utils 
               
             
          
           
               
                 08/08/2011 10:20 PM 
                 507 
                 AgentComparator.java.txt 
               
               
                 08/08/2011 10:21 PM 
                 10,756 
                 CalloutUtils.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\rule\object\business 
               
             
          
           
               
                 08/08/2011 08:41 PM 
                 4,818 
                 Agentacwcurrentday.java.txt 
               
               
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                 3,759 
                 Agentacwlasthour.java.txt 
               
               
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                 4,470 
                 Agentacwlastperiod.java.txt 
               
               
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                 4,427 
                 Agentacwpreviousday.java.txt 
               
               
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                 4,328 
                 Agentahtcurrentday.java.txt 
               
               
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                 3,533 
                 Agentahtlasthour.java.txt 
               
               
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                 4,446 
                 Agentahtlastperiod.java.txt 
               
               
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                 3,951 
                 Agentahtpreviousday.java.txt 
               
               
                 08/08/2011 08:56 PM 
                 4,987 
                 AgentAsacurrentday.java.txt 
               
               
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                 3,921 
                 AgentAsalasthour.java.txt 
               
               
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                 4,774 
                 AgentAsalastperiod.java.txt 
               
               
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                 4,344 
                 AgentAsapreviousday.java.txt 
               
               
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                 4,247 
                 Agentcallscurrentday.java.txt 
               
               
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                 3,462 
                 Agentcallslasthour.java.txt 
               
               
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                 4,471 
                 Agentcallslastperiod.java.txt 
               
               
                 08/08/2011 09:10 PM 
                 3,923 
                 Agentcallspreviousday.java.txt 
               
               
                 08/08/2011 09:12 PM 
                 5,883 
                 AgentCoachingCompleted.java.txt 
               
               
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                 10,739 
                 AgentGap.java.txt 
               
               
                 08/08/2011 09:16 PM 
                 5,121 
                 Agentnoofcallsanscurrentday.java.txt 
               
               
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                 Agentnoofcallsanslasthour.java.txt 
               
               
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                 4,833 
                 Agentnoofcallsanslastperiod.java.txt 
               
               
                 08/08/2011 09:22 PM 
                 4,438 
                 Agentnoofcallsanspreviousday.java.txt 
               
               
                 08/08/2011 09:23 PM 
                 4,916 
                 AgentOccupancyCurrentday.java.txt 
               
               
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                 4,059 
                 AgentOccupancylasthour.java.txt 
               
               
                 08/08/2011 09:25 PM 
                 4,879 
                 AgentOccupancylastperiod.java.txt 
               
               
                 08/08/2011 09:26 PM 
                 4,348 
                 AgentOccupancypreviousday.java.txt 
               
               
                 08/08/2011 09:27 PM 
                 6,962 
                 AgentTrainingCompleted.java.txt 
               
               
                 08/08/2011 09:28 PM 
                 1,350 
                 Dayofmonth.java.txt 
               
               
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                 1,106 
                 Dayofweek.java.txt 
               
               
                 08/08/2011 09:32 PM 
                 536 
                 FilterInterval.java.txt 
               
               
                 08/08/2011 09:33 PM 
                 13,343 
                 Overstaff.java.txt 
               
               
                 08/08/2011 09:34 PM 
                 13,691 
                 OverstaffPercent.java.txt 
               
               
                 08/08/2011 09:36 PM 
                 4,382 
                 Programacwcurrentday.java.txt 
               
               
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                 3,209 
                 Programacwlasthour.java.txt 
               
               
                 08/08/2011 09:38 PM 
                 4,159 
                 Programacwlastperiod.java.txt 
               
               
                 08/08/2011 09:40 PM 
                 4,263 
                 Programacwpreviousday.java.txt 
               
               
                 08/08/2011 09:40 PM 
                 4,406  
                 Programahtcurrentday.java.txt 
               
               
                 08/08/2011 09:41 PM 
                 3,442 
                 Programahtlasthour.java.txt 
               
               
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                 4,354 
                 Programahtlastperiod.java.txt 
               
               
                 08/08/2011 09:43 PM 
                 4,168 
                 Programahtpreviousday.java.txt 
               
               
                 08/08/2011 09:44 PM 
                 4,272 
                 ProgramAsacurrentday.java.txt 
               
               
                 08/08/2011 09:45 PM 
                 3,636 
                 ProgramAsalasthour.java.txt 
               
               
                 08/08/2011 09:46 PM 
                 4,705 
                 ProgramAsalastperiod.java.txt 
               
               
                 08/08/2011 09:47 PM 
                 4,223 
                 ProgramAsapreviousday.java.txt 
               
               
                 08/08/2011 09:48 PM 
                 4,689 
                 Programcallscurrentday.java.txt 
               
               
                 08/08/2011 09:49 PM 
                 3,501 
                 Programcallslasthour.java.txt 
               
               
                 08/08/2011 09:50 PM 
                 4,322 
                 Programcallslastperiod.java.txt 
               
               
                 08/08/2011 09:51 PM 
                 4,504 
                 Programcallspreviousday.java.txt 
               
               
                 08/08/2011 09:52 PM 
                 4,542 
                 Programnoofcallsanscurrentday.java.txt 
               
               
                 08/08/2011 09:52 PM 
                 3,736 
                 Programnoofcallsanslasthour.java.txt 
               
               
                 08/08/2011 09:53 PM 
                 5,033 
                 Programnoofcallsanslastperiod.java.txt 
               
               
                 08/08/2011 09:53 PM 
                 4,573 
                 Programnoofcallsanspreviousday.java.txt 
               
               
                 08/08/2011 09:54 PM 
                 4,539 
                 ProgramOccupancycurrentday.java.txt 
               
               
                 08/08/2011 09:55 PM 
                 3,708 
                 ProgramOccupancylasthour.java.txt 
               
               
                 08/08/2011 09:55 PM 
                 4,698 
                 ProgramOccupancylastperiod.java.txt 
               
               
                 08/08/2011 09:56 PM 
                 4,295 
                 ProgramOccupancypreviousday.java.txt 
               
               
                 08/08/2011 09:57 PM 
                 1,726 
                 TimeOfDay.java.txt 
               
               
                 08/08/2011 09:57 PM 
                 13,392 
                 Understaff.java.txt 
               
               
                 08/08/2011 09:58 PM 
                 14,114 
                 UnderstaffPercent.java.txt 
               
               
                 08/08/2011 09:59 PM 
                 3,564 
                 UpcommingEvent.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\schedule\job 
               
             
          
           
               
                 08/08/2011 05:02 PM 
                 16,608 
                 calculateAgentParams.java.txt 
               
               
                 08/08/2011 05:03 PM 
                 6,154 
                 ConnectionBean.java.txt 
               
               
                 08/08/2011 05:03 PM 
                 27,233 
                 CsvImportJob.java.txt 
               
               
                 08/08/2011 05:03 PM 
                 6,488 
                 CsvImportJob15Mins.java.txt 
               
               
                 08/08/2011 05:04 PM 
                 9,755 
                 CsvImportJob30Mins.java.txt 
               
               
                 08/08/2011 05:04 PM 
                 6,577 
                 CsvImportJobHalfilourly.java.txt 
               
               
                 08/08/2011 05:06 PM 
                 2,662 
                 DailyDataServletImport.java.txt 
               
               
                 08/08/2011 05:07 PM 
                 9,224 
                 ResultDataScheduler.java.txt 
               
               
                 08/08/2011 05:08 PM 
                 4,782 
                 RTCDashboardCal.java.txt 
               
               
                 08/08/2011 05:09 PM 
                 10,612 
                 SchedularService.java.txt 
               
               
                 08/08/2011 05:10 PM 
                 22,268 
                 WfmStatsJob.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\sorting 
               
             
          
           
               
                 08/08/2011 05:11 PM 
                 5,302 
                 RuleGroupAssociationTestBy.java.txt 
               
               
                 08/08/2011 05:12 PM 
                 3,434 
                 ViewRules.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourceeode\com\workflex\utils 
               
             
          
           
               
                 08/08/2011 05:18 PM 
                 1,402 
                   
               
             
          
           
               
                 ActiveProgramAgentScheduleStatistics.java.txt 
               
             
          
           
               
                 08/08/2011 05:19 PM 
                 5,525 
                 ActiveProgramStatistics.java.txt 
               
               
                 08/08/2011 05:23 PM 
                 20,067 
                 AgentShiftInfo.java.txt 
               
               
                 08/08/2011 05:25 PM 
                 14,480 
                 ClientTimeZone.java.txt 
               
               
                 08/08/2011 05:26 PM 
                 3,168  
                 ClientTimeZoneService.java.txt 
               
               
                 08/08/2011 05:27 PM 
                 7,514 
                 CsvImport.java.txt 
               
               
                 08/08/2011 05:27 PM 
                 1,257 
                 Csvmaker.java.txt 
               
               
                 08/08/2011 05:29 PM 
                 19,659 
                 DataEntryIndicator.java.txt 
               
               
                 08/08/2011 05:30 PM 
                 1,393 
                 DateFormatter.java.txt 
               
               
                 08/08/2011 05:31 PM 
                 2,486 
                 HibernateUtils.java.txt 
               
               
                 08/08/2011 05:31 PM 
                 91,990 
                 PopulateDatabase.java.txt 
               
               
                 08/08/2011 05:33 PM 
                 4,283 
                 ProgramUtils.java.txt 
               
               
                 08/08/2011 05:33 PM 
                 1,024 
                 RuleDataCacheStatus.java.txt 
               
               
                 08/08/2011 05:33 PM 
                 8,748 
                 sendMail.java.txt 
               
               
                 08/08/2011 05:34 PM 
                 2,529 
                 ServiceUtil.java.txt 
               
               
                 08/08/2011 05:35 PM 
                 2,089 
                 Slots.java.txt 
               
               
                 08/08/2011 05:35 PM 
                 4,460 
                 StreamWriter.java.txt 
               
               
                 08/08/2011 05:36 PM 
                 1,543 
                 TimeFormatter.java.txt 
               
               
                 08/08/2011 05:37 PM 
                 2,579 
                 TimeOutCheckjay.txt 
               
               
                 08/08/2011 05:37 PM 
                 2,579 
                 TimeOutCheck.java.txt 
               
               
                 08/08/2011 05:38 PM 
                 8,015 
                 Utils.jav.txt 
               
               
                 08/08/2011 05:38 PM 
                 8,015 
                 Utils.java.txt 
               
               
                 08/08/2011 05:38 PM 
                 1,579 
                 WorkflexDateUtils.java.txt 
               
             
          
           
               
                 Directory of d:\WorkFlexManager Sourcecode (2)\WorkFlexManager 
               
               
                 Sourcecode\com\workflex\wfm\report 
               
             
          
           
               
                 08/08/2011 09:41 PM 
                 10,956 
                 AgenCalloutReportExport.java.txt 
               
               
                 08/08/2011 08:32 PM 
                 4,474 
                 AgentCallout.java.txt 
               
               
                 08/08/2011 08:34 PM 
                 5,432 
                 AgentCalloutBean.java.txt 
               
               
                 08/08/2011 08:36 PM 
                 7,727 
                 AgentCalloutOnBoard.java.txt 
               
               
                 08/08/2011 08:37 PM 
                 13,901 
                 AgentCalloutReport.java.txt 
               
               
                 08/08/2011 08:43 PM 
                 9,706 
                 AgentCalloutReportPrint.java.txt 
               
               
                 08/08/2011 08:44 PM 
                 7,512 
                 AgentNoResponseReport.java.txt 
               
               
                 08/08/2011 08:46 PM 
                 8,632 
                 AgentNoResponseReportExport.java.txt 
               
               
                 08/08/2011 08:46 PM 
                 9,118 
                 AgentNoResponseReportPrint.java.txt 
               
               
                 08/08/2011 08:48 PM 
                 10,038 
                 AgentReport.java.txt 
               
               
                 08/08/2011 08:49 PM 
                 8,710 
                 AgentReportExport.java.txt 
               
               
                 08/08/2011 08:53 PM 
                 3,171 
                 AgentStatisticsBean.java.txt 
               
               
                 08/08/2011 08:53 PM 
                 9,657 
                 AgentStatisticsReport.java.txt 
               
               
                 08/08/2011 09:06 PM 
                 11,154 
                 AgentVtoReport.java.txt 
               
               
                 08/08/2011 09:09 PM 
                 8,681 
                 CalendarUtil.java.txt 
               
               
                 08/08/2011 09:10 PM 
                 11,892 
                 CalloutReportHeaderFooter.java.txt 
               
               
                 08/08/2011 09:43 PM 
                 6,152  
                 ConnectionBean.java.txt 
               
               
                 08/08/2011 09:43 PM 
                 14,508 
                 DayReport.java.txt 
               
               
                 08/08/2011 09:43 PM 
                 3,581 
                 DayReportBean.java.txt 
               
               
                 08/08/2011 09:17 PM 
                 11,445 
                 ExceptionReportHeaderFooter.java.txt 
               
               
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     BACKGROUND 
     To schedule large hourly workforces (for example call center agents), most companies utilize Workforce Management (WFM) software-based products that provide forecasting and scheduling capability. The forecasting capabilities typically utilize analytics against historical patterns of demand to predict future demand. An example of a typical WFM system architecture is shown in  FIG. 1 . 
     However, WFM systems have a limited ability to deal with situations where the actual demand or supply of agents differs from what has been forecast. For example, if the WFM system forecasts a demand of 200 agents for a given day, and schedules 200 agents accordingly, but the actual demand is 225 agents and only 175 show up to work, the system can do little to enable the company to adjust for the unexpected gap of 50 for that day, beyond offer reporting tools to track staffing level gaps. 
     Accordingly, there is a need in the art for improved workforce management technology. 
     SUMMARY 
     The technology disclosed herein can be used for a variety of purposes, including addressing the lack of ability in current WFM products to adjust for intraday staffing gaps. This can be achieved, for example, by an intraday staffing system that dynamically generates an optimized agent callout list and wage offer based on business rules that have been preconfigured by the company. Of course, as will be apparent to those of ordinary skill in the art in light of this disclosure, the disclosed technology is susceptible of other implementations, and so the example described above should be understood as being illustrative only, and not limiting. 
    
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
       The drawings and detailed description which follow are intended to be merely illustrative and are not intended to limit the scope of the invention as contemplated by the inventors. 
         FIG. 1  depicts a typical WFM system architecture. 
         FIG. 2  depicts an exemplary high level enhanced WFM system architecture with intraday staffing engine. 
         FIG. 3  depicts an exemplary system architecture which could be implemented using the disclosed technology. 
         FIG. 4  depicts an exemplary input screen. 
         FIG. 5  depicts an exemplary output screen. 
         FIG. 6  depicts an exemplary process flow. 
         FIG. 7  depicts exemplary components which could be used in implementing the technology described herein. 
     
    
    
     DETAILED DESCRIPTION 
     Turning first to the figures,  FIG. 2  depicts an exemplary high level enhanced WFM system architecture. As can be seen by comparison with the architecture shown in  FIG. 1 , the enhanced architecture differs from that typically available by the addition of an intraday staffing engine. Of course, it should be understood that the high level diagram of  FIG. 2  is formatted for easy comparison with the typical architecture of  FIG. 1 , and that actual implementations would not necessarily share the structure shown in  FIG. 2 . As an example of this, consider the exemplary system architecture of  FIG. 3 , which provides an alternate approach to implementing the technology described herein. As will be apparent to one of ordinary skill in the art, such an architecture could be used with exemplary components such as shown in  FIG. 7  to implement dynamic intraday scheduling. 
     As shown in the architecture of  FIG. 3 , the technology described herein could be illustrated in a system in which the heart of the system is a multi-parameter matching engine capable of processing and integrating feeds from a variety of sources. Such sources can include, for example: 
     Workforce Management Real-Time Data including Real Time Call Demand, Agent Supply, and Agent Performance information which can typically be extracted from the existing WFM system or telecom interface (e.g., PBX, ACD); 
     Business Rules Database that includes a business rules designer and business rules parsing engine that supports the aggregation of multiple predefined business rules; and 
     Staff Database which contains staff specific information such as staff availability preferences, performance data and call out history (i.e., the acceptance rate of offers previously provided). 
     In some implementations, such a multi-parameter matching engine can use the real-time workforce management data to identify a staffing gap. It could then match this against rules that have been defined within the business rules database to determine what actions need to be taken (e.g., selection criteria for agents, and time-urgency of staffing needs) which would then be matched against the agent database to generate an optimized staff call out list and dynamic wage offer based on the criteria defined by the business rules database. This information could then be used by a staff alert system (e.g., email, voice-mail, mobile messaging) to contact the individuals and provide an offer to come for a previously unscheduled shift. 
     This allows dynamic calculation of a dynamic wage offering for intraday staffing, which is a functionality not previously known or available in the prior art. As an example, if the business rules database determines a time-urgency that requires 80% of offers to be accepted, the system will analyze previous acceptance rates at various staffing levels and generate a recommended wage level that has typically resulted in an 80% acceptance rate. 
     To illustrate how a solution powered by an architecture such as shown in  FIG. 3  could be used in practice, consider an implementation in which a back end system having an architecture such as shown in  FIG. 3  is used to power a web accessible input screen such as shown in  FIG. 4 . In such interfaces, there could be a program input portion which enables information various programs being supported, such as, in the case of  FIG. 4 , customer care, technical support and sales. For each program, information of the cost and revenue for each program can be input, including any contractual service level agreements that may be in place. There could also be a real time input section, which could be provided by an existing workforce management system and could provide details on staff supply, demand for a particular time window. This part of the screen could also allow operators to specify the maximum staff wage premiums they are willing to pay and the success rate they wish to achieve for “call outs”. The system can be designed to use historical success rates and wages to dynamically calculate the wage to be offered what will achieve the desired success rate. There could also be a business rules section which could allow users to create rules on how they would like to respond to various situations. An example of a rule might be to trigger a search for on call staff if the gap is greater than 5 and then to look for available staff with a proficiency rating of 70/100 or better, excluding staff that have worked over 20 overtime hours that week already. 
     Of course, it should be understood that the interface of  FIG. 4 , and the associated description, are both intended to be illustrative only, and should not be treated as limiting on the potential scope of any claims included in this or any related document. For example, in some implementations, rather than having various portions included in a single interface screen, a back end system could be used to power multiple screens, each of which would be dedicated to a particular type of input. Further, in some implementations, there might be screens in addition to, or as alternatives to, those illustrated in  FIG. 4 . As an example, consider the exemplary output screen illustrated in  FIG. 5 . 
     In some implementations, when a system detects a status that requires action based on the business rules (e.g., as defined in an input screen such as shown in  FIG. 4 ), an alter can be set to a staffing information with information such as: 
     A calculated agent demand, which can be presented in a section of a screen which shows the identified staffing gaps and potential revenue and operating income exposure based on information that has been provided to the system (e.g., on the input screen); 
     A flexible wage section, which can be presented in a section of a screen which shows any recommended variance to the standard base wage level based on rules provided on the input screen (e.g., call out success rate required); and 
     An agent call out list, which can include names of individuals the system is recommending calling based on the business rules defined on the input screen (e.g., proficiency, previous call out success, overtime hours . . . ). 
     In a production environment, an administrator could approve a system recommendation (e.g., as shown in a screen such as  FIG. 5 ) which could result in the system automatically calling out to the staff on the list (through email, voice mail or short message) and providing an offer to work at the dynamically calculated wage rate. 
       FIG. 6  illustrates a process flow (which could be either administrator initiated or self-schedule) which could be implemented using the disclosed technology. The technology disclosed herein, when used in support of process flows as shown in  FIG. 6  or otherwise, can be implemented to provide a number of beneficial features (one or more of which may be present in various embodiments), including: 
     The ability to predefine business rules for intraday staffing; 
     The ability to calculate optimum wage offers to achieve desired acceptance rate; 
     The ability for the system to automatically act (e.g., by calling out agents) when a trigger for action is detected; 
     The ability for agents to self-schedule (e.g., initiating a request) and get a response including a dynamic wage offer; and 
     The ability to make a dynamic wage offer based on business rules and historic success rate data. 
     As will be immediately apparent to one of ordinary skill in the art, the disclosed technology could be beneficially employed in a broad variety of scenarios, and would be particularly useful in business environments having one or more of the following attributes:
     1) Large workforce with common assignment types   2) Variations in demand that are not always predictable   3) Variations in workforce supply that are not always predictable   4) Business sensitivity to intraday gas between workforce supply and demand.   5) Compliance Factors (e.g., labor agreement, overtime rules, seniority guidelines . . . )   

     Such environments include: 
     Contact Center Agents (either in-house our outsourced), which is generally characterized by a large hourly workforce, with forecasting capability generally no better that +/−10%. In this application, common business rules attributes could include Agent Proficiency, Overtime Hours Worked, On Call Availability, Time Zone, and Base Wage Rate. 
     Tech Service Dispatch (e.g., Cable, Telephone, Electric, Heating, Plumbing . . . ) In this application, common business rules attributes could include technical certification, seniority, overtime hours worked, on call availability and proximity to job site. 
     Health Care Workers (e.g., RN&#39;s, Emergency Room staff, Support Staff). In this application, common business rule attributes could include overtime hours worked, on-call availability, and proximity to work site. 
     Restaurant/Hotel/Hospitality (e.g., Service, Kitchen, Maintenance Staff). This application segment could include a single location (e.g., Large hotel), or multiple locations e.g., fast food chain). In this application, common business rules attributes could include overtime hours worked, on call availability and proximity to job site. 
     The source code listing appendix submitted herewith comprises source code which can be used to implement two preferred embodiments of the invention described herein. Of course, it should be understood that the preferred embodiment shows in that source code is intended to be illustrative only, and not limiting. Accordingly, instead of limiting the protection accorded by this document, or by any document which is related to this document, to the material explicitly disclosed herein, the protection should be understood to be defined by the following claims, which are drafted to reflect the scope of protection sought by the inventors in this document when the terms in those claims which are listed below under the label “Explicit Definitions” are given the explicit definitions set forth therein, and the remaining terms are given their broadest reasonable interpretation as shown by a general purpose dictionary. To the extent that the interpretation which would be given to the claims based on the above disclosure or the incorporated priority documents is in any way narrower than the interpretation which would be given based on the “Explicit Definitions” and the broadest reasonable interpretation as provided by a general purpose dictionary, the interpretation provided by the “Explicit Definitions” and broadest reasonable interpretation as provided by a general purpose dictionary shall control, and the inconsistent usage of terms in the specification or priority documents shall have no effect. 
     EXPLICIT DEFINITIONS 
     When used in the claims, a statement that something is “based on” something else should be understood to mean that something is determined at least in part by the thing that it is indicated as being “based on.” When something is completely determined by a thing, it will be described as being “based EXCLUSIVELY on” the thing. 
     When used in the claims, “cardinality” should be understood to refer to the number of elements in a set. 
     When used in the claims, “computer” should be understood to refer to a device, or group of devices, which is capable of performing one or more logical and/or physical operations on data to produce a result. Non-limiting examples of “computers” include servers, laptops, desktops, netbooks, and notebooks, as well as handheld devices such as cellular phones, personal digital assistants, and portable game consoles. 
     When used in the claims, “computer executable instructions” should be understood to refer to data which can be used to specify physical or logical operations which can be performed by a computer. 
     When used in the claims, “computer readable medium” should be understood to refer to any object, substance, or combination of objects or substances, capable of storing data or instructions in a form in which they can be retrieved and/or processed by a device. A computer readable medium should not be limited to any particular type or organization, and should be understood to include distributed and decentralized systems however they are physically or logically disposed, as well as storage objects of systems which are located in a defined and/or circumscribed physical and/or logical space. Computer memory such as hard discs, read only memory, random access memory, solid state memory elements, optical discs and registers is an example of a “computer readable medium.” 
     When used in the claims, “configured” should be understood to mean that the thing “configured” is adapted, designed or modified for a specific purpose. An example of “configuring” in the context of computers is to provide a computer with specific data (which may include instructions) which can be used in performing the specific acts the computer is being “configured” to do. For example, installing Microsoft WORD on a computer “configures” that computer to function as a word processor, which it does by using the instructions for Microsoft WORD in combination with other inputs, such as an operating system, and various peripherals (e.g., a keyboard, monitor, etc). 
     When used in the claims, “database” should be understood be to a collection of data stored on a computer readable medium in a manner such that the data can be retrieved by a computer. The term “database” can also be used to refer to the computer readable medium itself (e.g., a physical object which stores the data). 
     When used in the claims, the verb “display” refers to the act of providing the thing “displayed” in a visually perceptible form. It should be understood that, in the context of this disclosure, “displaying” refers not only to actually physically presenting a thing on a screen, but also to causing that thing to be presented (e.g., by sending instructions from a local CPU, or by sending information over a network which causes a thing to be “displayed”). 
     When used in the claims, an “element” of a “set” (defined infra) should be understood to refer to one of the things in the “set.” 
     When used in the claims, “remote” should be understood to refer to the relationship between entities which are physically distant from one another, such as between entities that communicate over a network. 
     When used in the claims, the term “set” should be understood to refer to a number, group, or combination of zero or more things of similar nature, design, or function. 
     When used in the claims, the term “storing” used in the context of a memory or computer readable medium should be understood to mean that the thing “stored” is reflected in one or more physical properties (e.g., magnetic moment, electric potential, optical reflectivity, etc) of the thing doing the “storing” for a period of time, however brief.