knowledge.md

Knowledge Base: Vera Lead Solver

Failure Pattern Audit (2026-05-02)

1. Metric Fabrication (Grounding Failure)

• Pattern: Bot invented "45 directions" and "0.18% view increase" to sound specific.
• Deduction: Specificity score dropped to 6/10.
• Fix: Sanitize context and provide a "Whitelist of Grounded Metrics". Warn against inventing secondary metrics.

2. Language Imbalance

• Pattern: When Hinglish is requested, the bot writes "mostly in Hindi", which the judge penalizes for not being a proper "mix".
• Fix: Instruct bot to use 60% English / 40% Hindi for Hinglish.

3. Abrupt Tones

• Pattern: Short messages often sound too formal or clinical without enough "warmth" or "persuasion".
• Fix: Use specific persuasive triggers: loss aversion ("losing 5% weekly"), peer proof ("other clinics in [Locality]"), or scarcity.

4. Decision Quality Voids

• Pattern: Bot mentions the trigger but doesn't explain the financial or business impact.
• Fix: Prompt bot to explicitly state "WHY ACT NOW" (e.g., "Non-compliance risks clinic closure" or "Recall improves LTV").

Technical Strategy for 50/50

• Deterministic Metrics: Only allow metrics explicitly found in perf or payload.
• Character Buffer: Hard-coded pruning to 300 chars to avoid truncation penalty.
• Persona: "Elite Growth Strategist" - peer of the merchant, but authoritative.
• Citations: Verbatim inclusion of sources is mandatory.