Patent Document

BACKGROUND 
   This invention relates generally to electronic commerce and particularly to managing on-line transactions for the sale of goods or services. 
   In a number of instances in connection with on-line transactions, one entity is responsible for completing the on-line transaction with a customer. For present purposes that entity will be called the “on-line transaction service”. Typically, the on-line transaction service is a server which is coupled to the Internet. Customers access the Internet web address and web pages maintained by the on-line transaction service. From these web pages, the customers can obtain information about available products. In addition, the on-line transaction service provides software for implementing on-line sales of goods and services. Thus, the on-line transaction service takes care of implementing the transaction to purchase the goods or services. 
   Generally, on-line transactions also involve order fulfillment. Commonly, the order fulfillment may be undertaken by an entity different than the on-line transaction service. In order to implement order fulfillment, an inventory management system may be utilized. The inventory management system keeps track of the actual physical inventory that the product supplier has in place. This inventory may be actual existing inventory or the inventory that will exist based on current product schedules. Generally, the inventory management system is associated with a product vendor which may be the distributor or manufacturer of a given product. The inventory management system of the product&#39;s vendor is referred to herein as the product vendor inventory management system. It may be implemented by a server coupled to a network such as the Internet. 
   Thus, typically the on-line transaction proceeds with a customer accessing the on-line transaction service&#39;s web site and making a request for a purchase. The on-line transaction service typically contacts the product vendor inventory management system to determine whether the inventory is available in the time frame typically associated with such transactions. If so, the on-line transaction service may proceed to complete the transaction with the on-line customer. The service may notify the product vendor inventory management system of the transaction so that the inventory management system may appropriately adjust its available inventory. 
   While the system works very well in some circumstances, when the demand for products is particularly high, the system may break down. In particular, the delay inherent in accessing the inventory management system may be extended because of current bandwidth capacity on the Internet and the number of requests for inventory management information coming into the inventory management system. 
   Thus, the on-line customer may grow impatient and may not wish to wait the time needed to verify that the inventory is available. This may result in lost sales. Moreover, the on-line transaction service may be bogged down by on-line customers simply connected and waiting for verification of their transactions. This may result in a decreased rate at which transactions may be completed by the on-line transaction service. 
   Thus, there is a need for a better way to manage on-line transactions which reduces delay and conserves bandwidth. 

   
     BRIEF DESCRIPTION OF THE DRAWINGS 
       FIG. 1  is a schematic depiction of one embodiment of the present invention; 
       FIG. 2  is a flow chart for software used by the on-line transaction service in accordance with one embodiment of the present invention; 
       FIG. 3  is a flow chart for software which may be utilized by the on-line transaction service in accordance with one embodiment of the invention; 
       FIG. 4  is a flow chart for software which may utilized by the on-line transaction service in accordance with one embodiment of the present invention; and 
       FIG. 5  is a flow chart of software which may be utilized by a product vendor inventory management system in accordance with one embodiment of the present invention. 
   

   DETAILED DESCRIPTION 
   Referring to  FIG. 1 , an e-commerce system  10  may connect an on-line customer  18  with an on-line transaction service  12 . The on-line transaction service  12  may include a server which presents web pages for viewing by on-line customers  18  coupled to a network  14  such as the Internet. The on-line customer may decide to make various purchases by inputting information into graphical user interfaces provided by the service  12 . 
   Before the on-line transaction service  12  confirms the transaction requested by the on-line customer  18  over the network  14 , the on-line transaction service  12  checks its available inventory of a given product. This check ensures that the requested product is or will be available in the time frame normally implemented by the service  12  or as requested by the on-line customer  18 . 
   In accordance with one embodiment of the present invention, the on-line transaction service  12  maintains an inventory or product allocation for various products which it offers for sale to on-line customers. The on-line transaction service  12  receives its allocation or inventory by a query made of the product vendor inventory management system  16 . However, instead of simply clearing one specific transaction, the on-line transaction service  12  requests an allocation of some number of products from the product vendor inventory management system  16 . The service  12  may determine, based on current demand, a suitable inventory to be allocated to the service  12 . The generation of this allocation may be done in software implemented by agreement between the service  12  and the system  16  in one embodiment of the invention. 
   When the on-line transaction service  12  finds that its inventory in a given product or set of products has been sufficiently depleted, the service  12  contacts the system  16  to gain additional inventory. As transactions complete, the service  12  decrements its inventory allocation until such time as the inventory falls below a level which triggers a request for an inventory or allocation replenishment. 
   Software  20  may be stored on a storage  13  associated with the server utilized by the service  12 . Similarly, software  52  may be stored on storage  17  associated with the system  16 . 
   In this way, it is not necessary for the service  12  to delay implementing the transaction with the customer while checking with the system  16  to ensure that the system  16  still has available inventory. The service  12  may be secure in knowing that it has received a pre-allocation of a given inventory against which it can complete transactions for a given period of time. Thus, the number of times that the service  12  must contact the system  16  may be decreased. This may result in faster transactions with each on-line customer and the ability of the service  12  to handle a higher number of customers in a given period of time. 
   Referring to  FIG. 2 , the software  20  stored on the storage  13  associated with the service  12  begins by checking whether an allocation for a given product or group of products is too low as indicated in diamond  22 . The inventory low indication may be set to a predetermined inventory number for each product. When the available inventory drops below that number, an inventory low indication may be set. Alternatively, the inventory low indication may be set dynamically. That is, it may be set in terms of a given amount of time. Depending on the rate of on-line transactions, a higher inventory level should trigger a low inventory indication. Thus, in periods of low activity, the low inventory indication may be set at a low inventory level and in periods of high activity, the low inventory indication may be set higher. This accommodates for the dynamic nature of transactions and helps to prevent unnecessary requests for inventory allocation. Moreover, it may decrease the likelihood of an inventory depletion. 
   In the case where the inventory is too low, the product vendor inventory management system  24  may be accessed over the network  14  as indicated in block  24 . The on-line transaction service  12  may request additional inventory as indicated in block  26 . The additional inventory may then be granted by the product vendor inventory management system  16  as indicated in block  28 . In such case, the on-line transaction service  12  increases its inventory counter corresponding to the allocation received, as indicated in block  30 . 
   Referring next to  FIG. 3 , the software  26  for implementing the request for more inventory is shown in greater detail. Initially, the software  26  determines the rate of transactions as indicated in block  32 . In cases where the transaction rate is very high, it may be necessary to request higher inventory allocations or to request inventory allocations more frequently. An inventory management system contact frequency level may then be obtained (block  34 ). The product vendor inventory management system  16  and the on-line transaction service  12  may agree upon a frequency or rate of requests for allocation increases. This rate may be in terms of a time so that the on-line transaction service need not contact the system  16  at a frequency greater than some agreed upon level. This frequency information may be pre-stored by agreement in the on-line transaction service  12 . 
   As indicated in block  36 , the requested inventory amount may then be calculated as a function of the transaction rate and the agreed upon contact frequency. Thus, in cases where the transaction rate is high, a higher inventory allocation may be requested. The calculated inventory amount may then be requested as indicated in block  38 . Alternatively, a look up table may be used. 
   The equation for determining the inventory amount may be predetermined between the on-line transaction service  12  and the system  16 . In such case, the requested amount is automatically granted by the system  16  if available. In other embodiments, the on-line transaction service may provide more information, such as the transaction rate, to the inventory management system which may then determine an appropriate allocation from the viewpoint of the product vendor. Other variations are possible as well. 
   Turning next to  FIG. 4 , the software  40  is responsible for actually implementing the on-line transaction in accordance with one embodiment of the present invention. When an on-line order is received as determined at diamond  42 , a check at diamond  44  determines whether an inventory allocation sufficient to accept the order is currently available. If not, the order is declined as indicated in block  46 . Otherwise, the inventory allocation is decremented as indicated in block  48 , and the transaction is completed as indicated in block  50 . 
   The software  52 , shown in  FIG. 5 , resident on the storage  17  associated with the system  16  server begins by checking for an inventory allocation request from the on-line transaction service  12 , as indicated in diamond  54  in accordance with one embodiment of the present invention. If the inventory is available as determined at diamond  56 , the inventory may be automatically allocated as indicated in block  60 . Otherwise, the inventory allocation request may be declined as indicated in block  58 . The declination may be a total declination or may simply amount to an offer to provide whatever inventory is available at the current time. It may also provide the on-line transaction service  12  with information about what additional inventory may be available. This information may be offered to the on-line customer by the on-line transaction service  12  to determine if the customer is willing to wait the necessary time. 
   In some embodiments, the inventory allocation may be afforded for a predetermined time. At the end of that time, the inventory allocation may be automatically returned to the system  16 . 
   While the present invention has been described with respect to a limited number of embodiments, those skilled in the art will appreciate numerous modifications and variations therefrom. It is intended that the appended claims cover all such modifications and variations as fall within the true spirit and scope of this present invention.

Technology Category: g