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<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking for innovation reflexion-Avril 2021-Nathalie Sylla Challenge & selection The tool I use to help all stakeholders finding their way through the complexity of a project is the mind map. What exactly is a mind map? According to the definition of Buzan T. and Buzan B. (1999, Dessine-moi l'intelligence. Paris: Les Éditions d'Organisation.), the mind map (or heuristic diagram) is a graphic representation technique that follows the natural functioning of the mind and allows the brain's potential to be released. Cf Annex1 This tool has many advantages: • It is accessible to all and does not require significant material investment and can be done quickly • It is scalable • It allows categorization and linking of information • It can be applied to any type of situation: notetaking, problem solving, analysis, creation of new ideas • It is suitable for all people and is easy to learn • It is fun and encourages exchanges • It makes visible the dimension of projects, opportunities, interconnections • It synthesizes • It makes the project understandable • It allows you to explore ideas The creation of a mind map starts with an idea/problem located at its center. This starting point generates ideas/work areas, incremented around this center in a radial structure, which in turn is completed with as many branches as new ideas. This tool enables creativity and logic to be mobilized, it is a map of the thoughts. Creativity is enhanced because participants feel comfortable with the method. Application & Insight I start the process of the mind map creation with the stakeholders standing around a large board (white or paper board). In the center of the board, I write and highlight the topic to design. Through a series of questions, I guide the stakeholders in modelling the mind map. I adapt the series of questions according to the topic to be addressed. In the type of questions, we can use: who, what, when, where, why, how, how much. The use of the “why” is very interesting to understand the origin. By this way, the interviewed person frees itself from paradigms and thus dares to propose new ideas / ways of functioning. I plan two hours for a workshop. Design Thinking for innovation reflexion-Avril 2021-Nathalie Sylla After modelling the mind map on paper, I propose to the participants a digital visualization of their work with the addition of color codes, images and interconnections. This second workshop also lasts two hours and allows the mind map to evolve. Once familiarized with it, the stakeholders discover the power of the tool. Then, the second workshop brings out even more ideas and constructive exchanges between the stakeholders. Around this new mind map, they have learned to work together and want to make visible the untold ideas. I now present all the projects I manage in this type of format in order to ease rapid understanding for decision-makers. These presentations are the core of my business models. The decision-makers are thus able to identify the opportunities of the projects and can take quick decisions to validate them. They find answers to their questions thank to a schematic representation. Approach What I find amazing with the facilitation of this type of workshop is the participants commitment for the project. This tool helps to give meaning. The participants appropriate the story and want to keep writing it. Then, they easily become actors or sponsors of the project. A trust relationship is built, thus facilitating the implementation of related actions. Design Thinking for innovation reflexion-Avril 2021-Nathalie Sylla Annex 1: Mind Map Shared facilities project [/INST]Nathalie(B-NAME_STUDENT), Sylla(I-NAME_STUDENT), Nathalie(B-NAME_STUDENT), Sylla(I-NAME_STUDENT), Nathalie(B-NAME_STUDENT), Sylla(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Diego Estrada Design Thinking Assignment Visualization Tool Challenge & Selection The elderly were having a hard time adapting to the changes we brought in our bank. As a result of a poorly implemented linear solution, a more customer centric approach was needed. After learning about design thinking in this course, we decided to apply it to solve this problem. The visualization tool allowed the team to create a dynamic presentation using diagrams, figures and drawings on the go that really resonated among the stakeholders. Previous to this change, none of our solutions seemed to be adequate for them, but the new implementation created a different type of connection with them that helped them understand the problem in the way the team and I did. Application The process starts in the prep time. The team uses a series of tools and software to develop a presentation using the surveys gathered during research and the solutions we created during the process. The use of graphs to quickly show statistics in a fully visual way, rather than verbally was a game changer. After having a presentation prepared, the team hands an activity to the stakeholders, where the solutions discussed previously appear. Nonetheless, the solutions need more work to them. After this. The stakeholders are asked to help complete the solutions while the team and I create diagrams on a blackboard to represent how their suggestions would impact on this specific problem. The use of a group activity strengthens the bond between the company and their investors. It makes them feel like they take part and help solve the problems as well as show how customer centric the solutions are. Every complaint and suggestion from customers are read and evaluated using the graph shown in the course (Involving: can we do it? Can we afford it? …). The finalization of this activity leaves the team and the stakeholders on the same page. It allows them to completely understand and feel part of the solution and also gives them the chance to ask better questions, which eases the work of the team. Insight & Approach The use of this method created a new workflow in the Design Team. It increased the productivity and the success rate as well as the customer/stakeholders satisfaction. The use of the visualization tool created an engaged group of people who work together to Diego Estrada find a solution based on their customer satisfaction. This solution is later revised and tweaked with the help of the stakeholders who are deeply involved in the process. Presentations, graphics, and activities have added a huge increase in satisfaction. As a company we also learnt that engaging different areas can be difficult because of the varying levels of understanding, but when paired with the adequate process things just flow. (This story is fictional and was created for solving the assignment) [/INST]Diego(B-NAME_STUDENT), Estrada(I-NAME_STUDENT), Diego(B-NAME_STUDENT), Estrada(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Reporting process by Gilberto Gamboa Challenge I received a promotion of being the Regional Controller, along with my actual position of Country CFO. The main responsibility of this new position was to weekly report the results for the week and estimate the final results of the month of 4 countries and consolidated those. When I was receiving the position, I went to visit my colleague, former Regional Controller, who was promoted to Country CEO and now had interest conflicts of being the controller. The process to consolidate the information of the 4 countries was that the country controllers sent him an email with the main figures for the week, he forwarded those to his country accountant who consolidated it, the accountant sent him the consolidated report and he finally reported to the headquarters. The whole process took almost a full business day to complete. Given that my responsibilities as Country CFO demanded more attention because my country had more operations, I decided to change the process in order to reduce the duration and to ensure standardization in the format, and actually, reduce the human intervention, making that the country controllers work directly in the consolidation file. Selection Having in mind that there was a different kind of users of file, I select some of those to determine what was the main important things to take into account in the moment of the process of the information and the reading of the same. In that sense, we form a group of the country controllers, country CEOs, IT guys, and people from the headquarters to find the best solutions possible. Application For the first lunch, we focused on the consolidation process in order to avoid the copy-paste processes and reducing the manual intervention so, we build an online application where all the controllers fill the figure of their respective country, along with the comments. During the first week of the first stage, we sent the new report along with the old one, and after the meeting with the headquarters team, we ask for a post-meeting review of the new format, all the assistants provided their comments and suggestions that were the input for the next report. For the second lunch, we focused on the feedback received from the assistants to the review meeting, we adjust the report and we were able to eliminate the old one. The final report included all the suggestions received but the best of all is that reduced the time investment from about 36 men hours to around 8, without missing any valuable information and including new data that the stakeholders appreciated so much. Insight With the application of the learning launch tool, the controller’s team along with the main stakeholders identified different assumptions and designed tools to test these assumptions. On the other hand, we found probable requirements from headquarters, expecting to find that a more agile approach that improved the workflow, reduced the time investment of everyone in the team and that both our team and the key stakeholders were very satisfied with the results of the exercise and the new report. The final report was slightly different from what we anticipated, but the differences were more related to form and a few topics to be included in the report. Approach Despite that, the team was not used to design thinking tools, they were able to work with the learning launch that was the appropriate tool. The team needs to review the insight gained from our first two launches and continuously evaluate this insight and new ones into future launch designs, especially taking into account that the full automation of the reports will take at least 4 years more according to the ERP implementation plan of the headquarter. [/INST]Gilberto(B-NAME_STUDENT), Gamboa(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking for Innovation Sindy Samaca Gitam University December, 2021 Challenge My challenge to solve is the problem of a company that is without sufficient capital to create and build its own industrial plant, and cannot cope with the growing demand that they have had in the last two months. The company is in a dilemma, as it has two potential investors; The first investor offers the amount of capital necessary for the creation of the plant, in return he asks to intervene in the process and make certain changes in the final product since he thinks that the idea he has has shown good results in previous years and to have the participation of 50% in the company, the second investor offers the capital necessary for the creation of the plant in exchange for do not make modifications to the final product, since this is the one that is generating the exponential growth of the company, for the moment it is only asked to focus on the company's success product and as they recover the investment they can be extended to the innovation of products and creation for a 20% stake within the company. As a manager of the company, I need to make the best decision for the above mentioned one. Selection I decided to choose the visualization tool, visualization allows me to understand and analyze the context, to be able to define the needs and their possible solutions. This tool is useful for me to have a clearer vision of the current state of the company and what it ultimately requires; through this tool I can deduce the personalities of the two investors, such as George and Geoff; and based on this I can make the best decision. Application In the application of my chosen tool to the challenge that I have set myself, the tool has been of a very wide utility, since when applying it to my challenge very good results were obtained, since with this I could have an analysis to the measure of the two investors. The first thing I did with my visualization tool was to conduct a study to customers who required the flagship product of the company, first I had to understand why the demand had had such a strong growth in the last two months, by applying the tool I could find the answers to this question; I could see that customers needed this product as it was, without any modification because the product worked wonders. With this study of the clients interested in the product, I was able to analyze and follow up on the proposals I had on the table from the two investors. I concluded that I needed the person who was interested in the first instance to supply the product that was having great success. Which was the second investor, since he was interested in first of all to give the size of production that our customers demanded, and then worry about improving it, but in small and concise steps. I discarded the first investor, as he did not meet the requirements that the company needed at that time. I realized that this investor was convinced that by changing the product to the way he thought, the demand was going to increase more; but in reality what the company needed was to be able to cover the demand that the product was having, this investor wanted to throw everything we had, to the side of the road, but he did not think for a moment that these modifications should have a low impact in case things do not go as well as expected. Thanks to the application of the tool I was able to identify the key points of the company's needs and how each investor, according to their proposals, could help me, based on this I made the best decision. I chose to work with the second investor, we were able to supply the demand for the product, then the investment tripled and we were able to inject it into research for product innovation, and make some small changes, which were being introduced to customers discreetly and in small quantities. When customers became more interested in the improved product, we decided to increase production by improving the product. Perspective The information and the final lesson that I had when socializing what we obtained by using the visualization tool, the first thing is that we must always think first about the needs of customers, of the people interested in the product; it is very useful to know what the problem is, what is the cause of the problem and finally build an effective solution. Secondly, based on what we have obtained, we can find a partner that fits our needs, and be able to work as a team, unifying ideas and producing possible solutions. Thanks to the knowledge gained from the design course, I was able to create a strategic plan for the company's problems and make it a successful plan. Approach What I would apply differently in the challenge would be the tool used, I would like to use the learning launch; I would do it in the following way, rejecting the proposals of the two investors and only creating the way that the production process would be decreased to be able to supply the required demand. It may or may not work out, but I would like to have employed this strategy. [/INST]Sindy(B-NAME_STUDENT), Samaca(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Assignment:  Visualization Reflection  Submitted by: Nadine Born  Course:  Design Thinking for Innovation    Trail Challenge: To Build or Not to Build    An environmental charity wanted to conduct a fundraising campaign to raise $4 million to build a  public path in a busy tourist area of a small town in British Columbia, Canada. They had been gifted a  large piece of land by a local landowner, which was a substantial gift and prevented them from  needing to purchase the land, however, they still needed to raise a large amount of money in order to  pay for the supplies and labor to build the trail.     Even though the local community appeared to be supportive of the trail, they could not provide  enough money from private donations to build it. If the summer vacation property owners did not  provide some funding, then there was a strong possibility that they would not raise enough money to  complete the trail. The charity did not know if the community as a whole would support the project  and needed to conduct testing with key influencers and potential donors to gauge their interest.  Building the trail without testing the support first was too risky because the charity did not have  enough money in reserve to cover the cost of the trail if the fundraising efforts were not successful.     Tool Selection: Visualization    Visualization is the process of “assembling scattered ideas into a compelling story that can generate  vivid mental images” (Designing for Growth, p49).  As the consultant for the study, I chose  visualization because the charity had a firm concept of why they needed the trail, how it would  benefit the town, and how much it would cost but needed a persuasive way to tie it all together. The  business case for the project was strong but without a tool to help them illustrate how the trail would  positively impact the residents, there was little chance people would donate enough to meet the  budget. We needed a tool that provided a “head and heart” message to convince people to support  the project. Visualization provided the perfect combination of key messaging, beautiful photography,  architectural renderings, safety data, and budget criteria to create the vision for the project in an  easy‐to‐read document that was only four pages in length. Visualization allowed us to describe the  urgent and compelling need for the trail in a succinct and tangible way.     Application    Once we drafted the vision document, we worked with the charity to identify a list of people whose  opinion would be important to the success (or failure) of the fundraising campaign. The list included  past and potential donors, key influencers in the community such as large landowners and business  owners, affluent summer‐only residents, and elected officials. We requested one‐hour meetings with  all of the people on the list. If people did not want to meet with us in person, which was often the case with the part‐time residents, we offered to conduct the meetings by phone. When someone  agreed to meet with us, we emailed them the vision document so they could read it in advance and  prepare their questions. This created a good environment for an informed and candid dialogue.    While the scheduling of the interviews was in progress, we designed a questionnaire to guide our  discussions. Consistently using the questionnaire ensured that we covered the same questions with all  the interviewees. The goal was to speak with 20 – 25 key influencers in the community and gauge  their interest in, or opposition to, supporting the fundraising efforts for the trail as either donors or  campaign volunteers or both. We successfully met with 24 interviewees and compiled the feedback  into a summary report along with recommendations for the charity. The entire process took three  months.    Insight    Fundraising and design thinking both require a willingness to adapt and fail fast. Good fundraisers are  responsive to their donors and design thinking serves as the perfect platform to plan and launch new  fundraising initiatives; it is an ideal methodology for solving complex philanthropic issues. We are not  formally taught design thinking models in fundraising classes but they should be added to the  curriculum.     Although it is not explicitly stated in the course videos, it occurred to me that both fundraising and  design thinking are rooted in communication and relationships and both are iterative processes based  on testing and investigation. The elusive synergy between art and science is as beautifully illustrated  by design thinking as it is as inherent in daily fundraising practice.      Improvements for Next Time    Visualization was an effective tool in this circumstance and I would use it again in a similar situation.  However, it would also be enlightening to create a journey map with a wide spectrum of people from  the town because there were many assumptions made during the visualization process about how the  trail would be used and what benefits would be desired by the tourists, local public, and sponsors.  Journey mapping would have confirmed the validity of those assumptions and supplemented the data  gathered during the interviews.     The other tool that I would use next time in conjunction with visualization is storytelling. I would take  someone’s first hand account of the situation and create a short video to showcase the urgency of the  project or program from his/her perspective. A link to the video would be included in the email about  the interview along with a PDF of the vision document. I think this would provide a holistic micro and  macro perspective to the exercise and spark some interesting conversations in the interviews. [/INST]Nadine(B-NAME_STUDENT), Born(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Cheese Startup - Learning Launch ​by Eladio Amaya Challenge We are a small company in Barcelona (Spain) that refines high-quality organic cheeses from small producers in the Pyrenees. We also trade milk and yogurts from these producers. We distribute our dairy products mainly to haute cuisine restaurants (60% of our turnover) and to Delicatesens stores (35% of our turnover), the remaining 5% we distribute to individuals, mainly family, friends and acquaintances. Selection I have chosen the "Learning Launch" because it is more adapted to my way of working and the needs of the company. Application Due to the coronavirus crisis, all restaurants have closed and Delicatesen store sales have dropped dramatically. therefore we have had to change our target niche and head towards private individuals and common stores. We have carried out a survey both in small stores and among individuals. In the survey we asked what types of cheese are the most willing to consume, as well as milk and yogurts, also the type of milk (goat, cow, sheep), the level of curing and the price they would be willing to pay for our products. We have also proposed sending boxes with different products on offer, in which the average price is significantly lower. After the survey and the observations of individuals and small stores, we have focused our offer on a certain type of product, we have distributed it and analyzed the result not only with our customers but also with objective sales figures. Insight The result has been spectacular, our weekly turnover had fallen to 25% with a loss of 75% (60% of restaurants and 15% of delicatessen stores). The situation was dramatic but nowadays sales to individuals have risen from 5% to 25% and common food stores have gone from 0% to 15%. Approach Our situation is not good, but we hope that when the restaurants open and the economy recovers. We will have a much broader portfolio of clients and a way of working based on the client and transferred to the producer. Before, we used to transfer products from small producers to customers. Now the flow has changed. [/INST]Eladio(B-NAME_STUDENT), Amaya(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Silvia Villalobos Challenge: There is a company which provides financial advisory to customers either in person or virtual. Lately organisation climate has been seen decayed as result of arguments, hassles and the lack of fraternity and cooperation among the campaign workers. The aim is improving climate organisation to transmit unity and trust to our customer. Selection: Storytelling is the first tool selected, because this tool allows to connect with the audience, to make understandable the message, and to transmit emotions. Campaign workers would feel identified and understand the importance of tolerance and empathy. Application and insight: Many stories were told in various sections. Stories from previous experiences, fictional stories, and stories told by participants created a different atmosphere due to participants started to produce deeper relationships among them and recognize the importance of being empathic. An important result was that meeting with clients were longer. Approach: The activities work in a good way, but visualization tool would work very well in a challenge like this. Showing the way, some elements to get a harmonious atmosphere through visualization is an option in a further situation. [/INST]Silvia(B-NAME_STUDENT), Villalobos(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Storytelling The Path to Innovation Dr Sakir Ahmad Challenge & Selection Be it any organization, team or a government venture, I have often observed that they experience failures because they couldn’t connect with their audience aptly. In such scenarios, storytelling can turn the table significantly. I have used the tool ‘storytelling’ in my organization to convey a complicated message as simply as possible or to generate ideas from people around me. The idea is to implement this innovative tool to make the intricate issues understandable and engage the targeted audience. I relayed the context of the story to captivate the attention of the audience. I have used the technique in front of my team-members of the organization to impart its essence, brainstorm notions, make productive connections and develop appropriate strategies. The crucial element in storytelling is to engagingly answer the questions raised in the story to its targeted audience and allow them to resonate with the core subject of the story. When I shared the story, I tried to gain the insights from the audience as to how the characters inspire them and how it related to their work emotions. The information and feedback immensely helped me in recognizing its importance in finding solutions in real world. Application I used the storytelling tool in an organizational meeting to help the team members visualize the essence and impact of revolutionary thinking. I understood that the story has to make sense so that they can comprehend the context and relate with it. I started the story of the time when there was an emergence of deadly diseases due to mosquitoes i.e. malaria etc. and a company brought a revolution by introducing a range of mosquito repellent products. I emphasized on its out-of- the box thinking & ideas that made the brand conquer the market. I observed that my audience were sincerely engaged and were emotionally connected with the company. After I finished, there were questions and productive interactions which exhibited that they relate it with their ongoing project. The enthusiasm of thinking afresh was quite overwhelming. Insight & Approach When I analysed the whole series of events it made me wonder, “Did my tool work? The answer I think is ‘YES’. Will it serve the purpose? I think that time will tell but I believe it will certainly aid them in making apt strategies.” The exercise portrayed that a revolutionary story can influence a small number of people then storytelling as a design-thinking tool, if implemented efficiently, can bring ground-breaking changes in organizations & countries. I observed that my story engaged my targeted audience, inspired them to think new and deliver better results. As a student of design thinking, I can explore this tool from all corners and can confidently say that I can creatively use it in number of inspiring ways at any appropriate phase of design thinking activities. [/INST]Sakir(B-NAME_STUDENT), Ahmad(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Reflection – Learning Launch Francisco Ferreira Challenge I take part of a social enterprenuership group in my university. We were in contact with Capão das Antas, a rural Community in the suburbs of São Carlos (SP-Brazil). We had the intention to criate, with the local producers, a project that wold improve the quality of life in the neighborhood. For that, in the first two months we begin to listen each farmer of Capão and try identify the principal issues of the place and their residentes. After some visits we concluded that the principal problem was selling the products that they plant in the local farms. Therefore, we had the objective to make and test a business model that would increase their rent. Selection In order to build a sustainable business model with the farmers, we made a first test were we delivered the products at the costumer’s door. The action had a good result but we want to increase even more ours sales. So we used Learning Launchs to test new ideais and then improve our business model. Application After we analise all the data we had and build the business model, Its was far from be the most sustainable and profitable one. To improve our project, we made a plan to test new ways of seling. So every week, after we analise all the process from the farm to the costumer door, we propose and teste the improvement in the current business model. In order to give examples of how it works, after some weeks we notice that the farmers were having problems in separate the orders. The costumers were ordering with na app called whatsapp, but the person who was responsable for taking note of the orders was messy with the conversations feed. As soon as we notice this problem we proposed a new app that automatically cluster the orders in a simple feed. Therefore we tested this improvement in the next week and got zero mistakes in separating the orders. Insights The application of Learning Launches showed me how testing is importante in building a solid business model. Therefore, I learned that the more you test possibles ideias, more chance of sucess you have. Testing a lot of improvement and ideas is not the fastest way to achieve a better scenario but is cleary a certainly strategy to get there. Approach During all the improvement plan that we act every week we propose changes based on what we were seeing during the deliveries. I think that we could have achieved better results by analysis more sources of data, like feedback from all the stakeholders. Besides that we could have made a better knowledge management of the changes proposed for the business model. [/INST]Francisco(B-NAME_STUDENT), Ferreira(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Gandhi Institute of Technology and Management Higher School of Economics Essay №1 on Economics course Topic 7 “Why are people sometimes altruistic?” Stefano Lovato MDI-191 student Sathyabama April, 2020 In many classical economic theories, it is common to determine a human, as a very egoistic creature. Adam Smith’s books (but not all of them) were wrote based on this idea also. However, the conception of Homo economicus was introduced for the first time by John Stuart Mill in the nineteens century and it assumes, that all human beings are consistently rational, narrowly self-interested, and who pursue their subjectively-defined ends optimally1. However, in our real life we face acts of altruism very often: our parents provide us with all necessary goods, a lot of businessmen give money for charity and even strangers give money to homeless people. So, it is very clear, that people do not necessarily acts in their own interests all the time, they also tend to help others. But what makes them to do this? Why are people sometimes altruistic? Gerashchenko Igor in his article “The ethical teaching of A. Smith in the context of the modern economy” writes, that altruism has been existing from the very times of primitive man, as a single egoistic individual was not capable to survive out of his or her community. All resources were so difficult to get, that the efforts of the whole pride were essential in struggle for survival. The following way the system of social values, where helping other people is highly appreciated, started to form. The ideology of individualism instead of collectivism has appeared much time later, when the market economy gave us a possibility to live independently from each other, or to form smaller communities, as nuclear families. But even now, in modern word and in modern families, we can see people continue to act in altruistic way. So, let’s try to discover, what other motives, besides ancient habit, do they have. One of the mechanisms, which makes people act in altruistic way, is called reciprocal (or mutual) altruism. It means, that individuals tend to help someone, who is likely to give something back. But it doesn’t mean, that human beings are egoistic. People subconsciously wait for the same attitude to them after performing altruistic actions (there the golden rule of morality2 is taken place). Alexander Shmakov, the author of the article “The purpose for just cooperation as a motive of economic behavior”, provides us with results of the experiment, which shows the relevancy of the statement, which was made above: Both of two players (A and B) were provided with a certain amount of money (a and b respectively). Firstly, player A is asked to give a part of his money to player B, and after that player B is also asked to give money to A. Both players are free to choose any amount of money (x or y respectively) they want to give or not to give anything at all. The rational strategy for both players will be not give money. Because in case, when A decided to share, it would not be profitable for B to share money (b + xa — yb < b + xa). And if A decided not to give money, B would not give money either. However, in reality, when the experiment took place, the results showed that 20 of 30 pairs of students shared their money. The average received sum of money were 32,5% of the initial one. But in case, when one of the players 1 The definition is taken from https://en.wikipedia.org/wiki/Homo_economicus . 2 Treat people the way you want to be treated. Player A / Player B To give money Not to give To give money a + yb — xa, b + xa — yb a — xa, b + xa Not to give a + yb, b — yb a, b denied the opportunity of cooperation ones, in most of the cases it put the end for the future transaction, as the condition of relicense was lost. One more thing, which can help us to understand the phenomenon of altruism, is economic games. There exist a lot of such games, but the most famous are “Dictator”, “Ultimatum” and “The division of the public good”. In “Dictator” game one the players receives a sum of money, part of which he/she can give to another player. The rational behavior, which is expected from the first person, is not to give anything, as only in this case he/she will get the maximum possible profit. Strangely, but in 616 experiments3, which were carried out, an average given sum was about 28,35% of the initial sum and only about 1/3 of all participants gave nothing. The motive for such altruistic action is probably a sense of justice, as the first person did nothing in order to get money, so he/she thinks, that it would be fair to share them. Another explanation of altruism is people’s consciousness about their reputation. As I mentioned above, altruism is socially approved behavior, so individuals, who are known for helping people around, may be in more respect, than others. So, the motives for the altruistic actions can be not only empathy, but also concern for the opinion of others. Charity donations are a good example of an altruistic action, which has a considerable impact in person’s reputation. In most of the charity cases only small donations are made anonymously, but names of people, who donate huge amounts of money, are usually well-known and numerous times mentioned in newspapers, magazines and TV programs. So, philanthropists may expect more support from the society, if they need, as they are known as a good person. Developing the idea about philanthropy, we face another reason for being altruistic. This motive is about being conscious of the future of the civilization, also known as communal interest, which differ people from animals. People want to live in comfortable conditions, where hospitals, education and other social institutions work well enough. So, they are ready to contribute to the common good in order to provide their families and themselves with better life. That is why the idea of social altruism appeared. Scientists faced the fact, that they are unable to explain why people continue help others even, when they do not have any filiation at all. This type of behavior started to take place, when human’s intentions goes beyond family and reputational altruism. Ernst Fehr and Urs Fischbacher in their article “Nature of human altruism” call this phenomenon a strong reciprocity, which works under the possibility of altruistic remuneration or altruistic punishment (stigmatization). Taking all things into consideration, we can conclude, that altruism has a significant economic effect not only on one particular person or a small social group, but on the whole society. And strange, as it may seem, altruistic behavior can be profitable for the altruist as well as for someone, who receives help. Moreover, many social organizations, even economic ones, would not work at all, if people behaved themselves only in egoistic way, as due to desire to get the maximum possible profit people may break adopted regulations, what may ruin the whole system. 3 Kazantseva T.V. Altruism: the phenomenon and operationalization (https://cyberleninka.ru/article/n/stremlenie- k-spravedlivomu-sotrudnichestvu-kak-motiv-ekonomicheskogo-povedeniya) Sources: 1. Gerashchenko I.G. A. Smith's Ethical Teaching in the Context of the Modern Economy // Credo new (http://www.intelros.ru/readroom/credo_new/k3-2018/36398-eticheskoe- uchenie-asmita-v-kontekste-sovremennoy-ekonomiki.html). 2. Shmakov A.V. PURPOSE FOR JUST COOPERATION AS MOTIVES OF ECONOMIC BEHAVIOR // Terra Economicus. 2010. (https://cyberleninka.ru/article/n/14398333). 3. Kazantseva T.V. Altruism: the phenomenon and operationalization (https://cyberleninka.ru/article/n/stremlenie-k-spravedlivomu-sotrudnichestvu-kak- motiv-ekonomicheskogo-povedeniya) . 4. Andreoni J. Philanthropy // Handbook of Giving, Altruism, and Reciprocity. Vol. 2 / S. Kolm, J. Ythier (eds.). Amsterdam; L.; N. Y.: Elsevier, 2006. P. 1201-1265. (https://econweb.ucsd.edu/~jandreon/WorkingPapers/Philanthropy.pdf) 5. Fehr E., Schmidt K. M. The economics of fairness, reciprocity and altruism–experimental evidence and new theories // Handbook of the economics of giving, altruism and reciprocity. 2006.( https://www.melessa.uni- muenchen.de/team/vorstandssprecher/schmidt/publikationen/papers/reciprocalt.pdf) [/INST]Stefano(B-NAME_STUDENT), Lovato(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Dear Corrector, Thank you for taking the time to look through my text. I hope you can find some value in it. Regards, Al My First Mind-Mapping Session Challenge A small group of students and I are in the early stages of founding a new student association from the ground up. We noticed that our campus lacks an association that encourages students to take part in cultural activities and that connects art lovers. However, in order to jump start our organization we need events that are actually relevant to our target customers. So we decided to use a design thinking tool to develop design criteria and learn from our stakeholders. Selection We selected mind-mapping, a tool that enables the identification of data insights in a collected data set in order to establish criteria for the idea generation phase. (University of Virginia, 2015). This was perfect for us as it allowed us to source our stakeholders needs and understand their expectations better. This tool also allowed us to counteract the confirmation bias and identify really relevant criteria. Application In order to achieve this we invited a group of student association founders, artists and students to take part in a mind mapping session. There we presented our limited customer insights, ideas and best practices from similar organizations on other campuses. After showing our stakeholder group the relevant information we invited them to a casual talk to understand what insights they could offer. After the talk we opened up the discussion to the group and presented the group with sticky notes and a white board. We encouraged the generation of notes and then collectively reviewed and grouped the ideas. Lastly, we talked about the clusters that formed and wrote insight statements. It worked very well and was applied effectively. Insight Through the session we realized that multiple criteria are very important for our events in order to ensure growth. First of all, we concluded that students would most likely attend if the events were free. Second of all, it became clear that the events have to be flexible in time and fit with the student schedule. This means the events should take place in the afternoon and early evening. Lastly, the events should have a very heavy social component, as with COVID it would bring a lot of value to students if we facilitated networking. The next steps will be organizing test events and then getting feedback on them. The goal is to get multiple hit events that we can repeat monthly. This session really made me realize how powerful design thinking can be. It allowed us to avoid mistakes before we made them. Approach Next time I would use the same tool in a similar case, but I would invite more potential customers from the target group as I learned that they had the most valuable insights. However, in general the tool worked very well and I would not change much. Overall, this tool was incredible for getting new insights. However, for a small operation such as ours it is a lot of work to organize a session. Nevertheless, the ideas and design criteria we generated in the event will be of much use in the future. Furthermore, my team and I are trying to implement the design thinking culture in the association, so that when we leave university the design thinking spirit can live on in the organization. I am very excited to try out the learning launch with our events next. References University of Virginia. (2015, 1. Januar). Mind Mapping Tool [Video]. Coursera. https://www.coursera.org/learn/uva-darden-design-thinking-innovation/lecture/lsFRa/ mind-mapping-tool [/INST]Al(B-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Pepa Medrano Design Thinking for Innovation April 2, 2020 Mind Mapping Challenge: I am on the Artist Relations team at a music sync company. My job includes organizing and listening to all the new music submissions that are sent to the label and communicating with the creative department about possible signings. The creative team pitches music to music supervisors and are aware of current trends and needs for TV, Film, and Ads so they are a huge asset to the A&R team and our decision making process. The challenge often encountered in the company is a lack of communication between these two departments about new music. It’s often a challenge to get the creative department to send back feedback on possible signings in a timely manner. There is currently not a specific tool that is used for feedback so information gets lost in emails. It creates confusion for the A&R team as well as the potential signings. The label lacks an effective communication system to circulate and listen to new music in order for the A&R team to sign new artists into the catalog quickly to match requests and trends. The project is to build an effective online process to create a clear flow of communication between the A&R team and the creative department. A process where information on new artists, their music, and the creative team’s feedback, are organized clearly and sent back to the A&R team smoothly in order for us to make final decisions. Selection: I decided to select the mind mapping tool to begin the innovative thinking process. Mind Mapping is a brainstorming method often used to fuel a creative mindset by using illustrations and graphs to express ideas. By using a visual tool to generate concepts, it helps to collect, analyze, and structure new thoughts to create a better understanding of the subject/challenge. I selected mind mapping for my challenge because I am currently in the stage where I have identified the issue and need a place to represent my information and ideas to create a hypothesis. Application: I used Adobe Illustrator to put together a mind map of my ideas (see below). I think it was applied very effectively. Using mind mapping enabled me to let my thoughts flow. DESIGN THINKING FOR INNOVATION �1 The current illustration will now help my team and I narrow down the best hypothesis to move forward with the creation of this online communication portal. Insight: Mind mapping removes the pressure of coming up with a great idea/thought on the first try. It allows your mind to flow freely without judgement. You’re not necessarily looking for a hypothesis right away, you’re collecting key words and connections that then creates a large visual map. The map helps you see all these connections in front of you, which I realized helped me significantly! It also is a great tool for the entire team. Mind mapping can be done in a group or individually to fuel understanding and creativity. DESIGN THINKING FOR INNOVATION �2 Regarding the specific challenge of creating an online communication system between the A&R department and the creative team, I found that the best system includes both an online method and an in person meeting. I also found that it went further than just creating a tool with the creative team. We also would benefit from a submission page on our main website for artists to submit their music to us. The A&R team was mostly receiving our submissions through email, which left my inbox often cluttered. By creating a page for artists to access, it creates a more organized place for me to handle the submissions and listen through. I also realized that we need to narrow down the music we send to the creative team. They were receiving too much and could not handle all the music, on top of the tasks they were already doing. By limiting unsolicited music, we will be able to narrow down our submissions and focus on what’s really needed. My idea is to create a private page on our website that only the company can access where the A&R team updates the page with new music to listen to. There will be a space for feedback and also a deadline. When the A&R team updates the page, an email notification is automatically sent ot the creative team. When the creative team submits their feedback, a notification is then sent to the A&R team. In addition to the online page, I am thinking of implementing a monthly or biweekly creative meeting where the A&R team and the creative team get together to discuss trends, new signings, needs, etc. Approach: I think mind mapping is a really great, versatile tool that can be used lightly with just a few thoughts or expanded into a whole wall of ideas and connections. Next time, I would expand the map even further and dig a bit deeper into the brainstorming. DESIGN THINKING FOR INNOVATION �3 [/INST]Pepa(B-NAME_STUDENT), Medrano(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Reflection – Visualization Deiby Challenge For some time I frequented a public gym and showered there before my work day. Although the showers may have been cleaned daily, they were not cleaned between each use - sometimes the floor was, well “icky” and traditional flip-flops just didn’t cut it. I searched and searched, for an existing product that would provide the protection I needed, without any success. I then realized a need for a solution for increased sanitation when using any facility that has communal showers - gyms, dorms, camps, athletic training facilities, etc. I came up with an idea that would provide antimicrobial protection for the feet while using these facilities’ showers. The challenge was how best to explain my idea, prove that there was a need, offer a solution, and propose it to potential sponsors for development. I spoke with fellow gym rats, college students, moms of summer campers, professional athletes, etc. to see if they agreed that a product like mine could be helpful. Once I received excited interest in my solution, I set about trying to find a way to make it a reality. My next step was to submit a formal request for a design patent. Then, equipped with a list of businesses from my target market, I would need to find the best way to get my idea out to the potential backers. Selection With limited funds, I had to focus on a method to share a prototype of my antimicrobial shower shoe idea to determine interest, by potential stakeholders, in a product that was only a concept at that point. I thought of using some type of drawing that would depict what it would look like and highlight the benefits, instead of a physical prototype. This is where the Visualization Tool came into play. As Angela Meyer stated in her Visualization video from Module 1, ​“When you get to concept development visualization becomes incredibly key. Because concepts are literally coming out of your imagination. And your brain is creating pictures of something that doesn't yet exist. It's creating pictures of something that will soon be.” She also stated that, “As we move forward into prototyping, we get much more detailed in the way that we start to visualize. Then we create very complex diagrams, or maps of how we think the customer experience ideally is going to work.” I needed that complex diagram of something that wasn’t yet real. Application Since I already had a rough “to-scale” drawing submitted along with my request for a design patent, I was able to provide enough details of the product idea to a professional that could construct an electronic 3-D rendering in a video format. This way a link to the video could be shared via email to each business on the list that I gathered for my target market. The video was built similar to an infomercial with the 3-D artistic technology making the concept appear real, including a voice-over explaining the benefits of the product while highlighting features of the design. I believed this would be a good way for others to visualize my idea. I emailed this video link to those on my target list and was able to get feedback by receiving callbacks from companies that wanted to discuss the idea further. Insight Using the Visualization Tool was a great advantage to getting my idea in the hands of the right people. It generated the feedback and interest that helped me understand that this could actually work, and helped me to begin developing a product that could be beneficial to so many. At the same time it helped me learn that there would be additional challenges that I would need to work out before this could ever get to market - with regard to companies’ procedures for investing and taking on new products. I learned that there are many cost, evaluation, and statistical figures that were needed upfront. Approach So, having gathered the insight that there would be much more work needed to get my idea off the ground, I would still use a Visualization Tool to capture the figures that I would need to present. Since these figures would be guesstimates, I would do the legwork and then prepare a presentation document (e.g. PowerPoint) with maybe an embedded spreadsheet. Once this is done I could reach back out to those companies that showed interest, or a totally new set of companies and this time be prepared with solid information using the tools that I chose. [/INST]Deiby(B-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Reflection – Visualization Fareed Ponce Challenge and Selection As I enrolled to the online course of Design Thinking for Innovation, I was briefed about four tools used in the design thinking process that could aid in development of innovative products and services. And these four tools were: Visualization tool, Story telling tool, Mind mapping tool, and Learning launch tool. The good thing about these tools are, that they can be used to solve any problem and are not just restricted to one domain or industry. And hence these can be called as universal problem-solving tools. Going further, I wish to reflect on my experiences using the Visualization tool in product development. Me and my group of friends had freshly graduated and were fascinated by the things happening in the electric vehicle (EV) space across the world and in India. There were too many EV start-ups mushrooming in Bengaluru, the IT capital of India. We wanted to study if we could use our expertise in automobile and electrical engineering to get onto this bandwagon. Application As fresh graduates, we lacked the domain expertise in the EV field as most of our curriculum was related to Internal Combustion (IC) engines and related components. So, the first thing that we did was to research about the heart and soul of an EV, the motor and the batteries. We contacted a few start-ups, watched a YouTube videos on EVs, read books on electronics and electricals, understood about batteries and their nature at different temperatures. And collated all the necessary data into a file on Google drive which was always accessible to everyone anytime. When we met to discuss, we would use simple tools such as stick figures, arrows, and basic geometrical figures to make each other understand the complexities involved and made sure we were on the same page. Most of the time pen and paper was used to visualise the intricacies and not any complicated design or animation software. We used storyboards to understand the various requirements at different stages to potential customers. After completing the exercise of narrowing down on the motor and the battery along with a suitable Battery Management System (BMS) we moved ahead with the next task of designing the actual motorcycle. We considered various market trends, used pictures of various EV motorcycles as well as concept motorcycles from various manufacturers as reference pictures and decided to design our own motorcycle with “Futuristic” as the design theme. Post completion of multiple iterations to the design of the motorcycle, which involved numerous meetings and discussions to envision the motorcycle, we did a complete cost analysis to produce a thousand electric motorcycles a year. This analysis made us realise the requirements of funds and resources involved in manufacturing the motorcycle which was not very feasible financially. After all this, the team decided not to pursue the manufacturing of the motorcycle as the market was not mature enough and the EV manufacturers in the two-wheeler segment had not turned any profit even after years of operation. And the detailed plan is still awaiting to be revived once the market conditions favour the purpose and vision of the team. And yes, this is how me and my friends used design thinking without knowing what design thinking is to develop the futuristic electric motorcycle. Insight and Approach And now, after completing the Design Thinking for Innovation course, I feel that I am equipped with the right knowledge which could help me in avoiding group think and visualise the problem scenarios with probable solutions to tackle problems in shorter time. The major take away of using the visualization tool is that we can just use simpler tools such as a whiteboard and marker pen or just a paper and pencil to communicate with our peers to make sure the ideas and the explanations are better understood by everyone without using expensive and fancy software. [/INST]Fareed(B-NAME_STUDENT), Ponce(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Mind Mapping (Module 3) Challenge In the third part we use a tool called mind map that in principal means that you have to put all the relevant information about a topic and this would help to understand better the topic that is in the organizer. Also in this type of organizer we can found a lot of kind of mind maps for example, in the classification of them, the most important are Library mind maps for information organizing, Presentation mind maps for presenting ideas and projects and Tunnel timeline mind maps for organizing or making a project plan. Selection It is a powerful graphic technique you can use to translate what's in your mind into a visual picture. Since mind mapping works like the brain does it allows you to organize and understand information faster and better. Then, in my opinion I think that this tool is a very good option to take some decisions because with this tool you can see the most relevant information and the main point about a topic and I choose this tool because I think that is very useful in the industry because it gives a better view about an item and in some time the people that use this could found the problem with this incredible tool in my opinion. Application We can applied this tool in four main techniques or applications. First get creative, gather Requirements, bridge silos, brainstorm and finally collaborate. When we use a mind map it allows that Subject Matter Experts and/or their audience make cross references and it turns easily function as an instrument for collaboration during a kick-off meeting, in their we can included notes, links, attachments, images and even connect multiple mind-maps within a single map, making it a one stop-shop for collaboration. This tool is a visual representation during a project kick-off meeting or the front end analysis phase. In second instance the other application is that this tool is allow to assess prior knowledge, give an overview, create power-notes and build engagement. A lot of people use mind maps for example trainer to spark and facilitate discussions and the participants get the ability to contribute to group discussions, and report back with the help of a mind map. Adult learners bring a wealth of prior knowledge into the classroom. Other application is when we use it for present, outline, summarize, consolidate and storyboard. Mind maps can easily be turned into broad outlines of course objectives, as a word or a power point format and also we can use for feedback. Outlines provide a high-level overview which helps summarize and consolidate information. A semi-detailed map is a great instrument for power-notes, as well as a road map for an agenda. To finish the last one way that we can applied is in a project management, that is use to complete and comprehensive mind map can be used to delegate phases of the project. Mapping also helps set up priorities, create deadlines, action items, budgets, constraints and dependencies. Insight With the use of this tool I could say that it brings me more knowledge and it also in my opinion is a very good tool and when I was working with this tool my work became more easily I can say because with this tool I have more organized ideas and also the main thing about the topic of my project and if I want to say more about the knowledge with this tool is great because you can use this for a lot of things and activities. Approach In the next time that I will use this tool something that I will change is that maybe I will have only the main information for my study because in this way I can make an analysis and I think I would not change tool because I think that is a great option to learn and more easily to take decisions that now in the world is very important. Claudia Sarria. [/INST]Claudia(B-NAME_STUDENT), Sarria(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Rajinder Santos Design Thinking for Innovation Final Assignment Challenge and Selection My challenge as a middle school coding and a robotics teacher is my district’s goal to design and implement curriculum that enables students to cultivate solutions to authentic problems. As a district, we try to stray away from “busy work” and develop curriculum that is meaningful in the real world. I am passionate about design thinking and do my best to foster a classroom environment that encourages purposeful experimentation and reflection. Fortunately for me, the nature of my content area allows for a culture of making tinkering. This course offered a variety of tools to implement in the design thinking process, however the concept of “storytelling” had a direct connection to my own practice. As expressed in the video “Storytelling Tool” (0:57), “storytelling is the difference between solving a problem and creating a cause.” Much of the success attributed to the design thinking process is centered on empathy and authentically understanding the needs of consumers. As I am currently working on a project that requires students to design a product that serves an authentic need, I found storytelling to be an effective tool in motivating my students and igniting their creativity for this project. Application I carried out this application by bridging design thinking to an innovation project that I am working on with my seventh and eighth grade students. ​In groups of 3 and 4, students use a GrovePi and Raspberry Pi to create a physical prototype of a product that serves a need of their choice. A Raspberry Pi is a credit-card sized computer that can run various software, whereas a GrovePi is an electronics board that can connect to various sensors or inputs. Each group is given a variety of inputs and sensors including LED lights, LCD displays, buttons, buzzers, light sensors, sounds sensors, distance sensors, and temperature and humidity sensors. While each group receives the same materials, it is up to them to decide what kind of product they will develop and what need it will serve. Students then create a physical enclosure of their prototype. They also create a brochure, website, or flyer which they present to an audience as they pitch their product.​ Throughout this entire process, students document their progress in an engineering design notebook. As you may now see, this project has several components, but all must connect to one driving propose - the need that their product will serve. Hence, practicing design thinking is crucial in carrying out this project. I find that students are often overwhelmed by the idea that they will be creating a product that serves an authentic need. The final product is a long term goal and is often hard to imagine at the beginning stages of the process. Hence, applying storytelling to this process helps students ease into where they should begin. Storytelling works to create an emotional connection and highlights the importance of understanding the needs of a target audience. It is through intense research that students choose a cause they want to work towards. Hence, understanding the causes behind why some of the most successful products were made can inspire students and help generate creativity. Specifically, I will share stories from well known companies that created common products such as the Swiffer and Pull-Ups by Huggies. Hearing the stories of how and why these products were developed helps students empathize with the target audience. Empathy is so deeply rooted and design thinking and it begins with storytelling. Insight and Approach Scheduling is very structured in my district. I would have liked to spend more time on teaching students about how to apply design thinking in various projects. I think that it would be valuable to create common language centered around design thinking. While this project was time consuming, the projects that students produced demonstrated authentic learning and their use of the design process was evident. I found that by commencing this project with sharing stories from other companies, students made sure to empathize with the intended user of their own prototypes. When they presented their products, I found that they articulated why the created what they did. One prototype that students created was called “Who Let the Dogs Out”, a dog walking alert system that used a distance sensor to detect when a dog was by the door and then set off a buzzer and an LCD screen that displays the message “Take Me Out” to the owner. Another product was called “The Clothing Scrambler”, a device that uses a temperature sensor to offer appropriate outfit selection based on current weather conditions. Creativity was very evident in their products and I think that storytelling did help with developing empathy in this project. However, I would like to do more work centered on understanding consumers using other tools such as mind-mapping. Moving forward, I hope to encourage teachers in core academic classes to design lessons that incorporate design thinking. There is great transfer value in design thinking and if students gain exposure in multiple classes, it will naturally influence how they approach their own learning. [/INST]Rajinder(B-NAME_STUDENT), Santos(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Maud Dias, Talent Acquisition Manager, Financial services Reflection – Value Chain Analysis Challenge & Selection The first time I heard about Design Thinking was through my professional association, Norwegian Labor and Welfare Administration (Bachhpan). The article stated the numerous benefits of using this new tool or approach in Recruiting. As a recruiter, I was first curious to understand how this new method would be beneficial and took on this course. I recently accepted a new challenge: Talent Acquisition Manager in a growing firm specialized in the Finance industry. The core business is to hire, train, develop and fill temporary positions for our main customer in the banking business. This is a new role and therefore, I am a change agent within this small firm. Our goal is to grow the business and position ourselves against larger firms. We do this by hiring 50% more resources (staff) to fill temp positions. We are currently unable to supply these roles as we don’t have a pipeline of candidates ready to join or be hired. This business is sensitive for two major factors: time and money. With scares financial and internal staff resources, I quickly realized that a first assessment was required to evaluate what we currently have available and design thinking would come in handy to be creative in our approach in this context. To name a few, here is our context : Meeting our customers need in a fast pace environment, competing against larger firms, scarce financial and internal human resources, limited technology applications, reduced available candidates to hire, cost of lost opportunity and growth issues. In order to proceed with my assessment, I have selected the Value chain analysis tool. I have decided to use this tool in order to see the journey mapping through the eyes of the customer, of partnering services and competitors. Before implementing changes, this tool will be valuable in the exploration phase in the search for profitable growth opportunities and knowing what makes a new business model attractive to our firm and which part is worth protecting. Application The first step is to draw the value chain of our core business. I decided to use the graph.1 (page 3) working backwards from the end point to the value proposition delivered to customers. Step 2, is the analysis of the competitive environment. The idea is to identify the key players and their relative market share. By doing so, I quickly realized that our strength lies in the employee development program. We do it well and we do it much faster than our main competitor. However, our main competitor is our client. Therefore, we are more or less partners in business. Step 3, identifying the core strategic capabilities. This is the easy part! We need technical training knowledge, technical finance knowledge, recruiting & hiring, negotiating and a strong customer service team. The value chain allows me to pinpoint quickly in one direction. Our strength lies in the training Maud Dias, Talent Acquisition Manager, Financial services program and process. The program allows us to offer higher standards in terms of employability for our candidates and quicker than our main competitor. However, we need to hire more candidates to respond to our client’s demands. These demands are not fulfilled in a timely manner and most of the time is not filled at all. In order to recruit, we require tools to quickly identify potential candidates and a sufficient pipeline of resources to join the temporary employees in various areas. We also require IT systems that are efficient and knowledge to use them. It becomes quite evident at this stage the issues that are absent or not adequate:  IT system is not appropriate : competitors are using ATS systems which is absent in our firm;  Loss of opportunities when sourcing new candidates : potential hires are not contacted promptly and evaluated which leads to next issue;  Insufficient potential hires or pipeline is scarse therefore, it is not possible to fill our customer’s needs in a timely manner;  Insufficient staff in initial sourcing & recruiting stage. Step 4, evaluate the bargaining power and influence of each player. This part brings valuable questions. It allows me to evaluate each team member’s contribution. Everyone is replaceable however, there are key roles that influences performance. The first key member is the recruiter. The initial part is key; numerous competitors, time sensitive and quality of the new hires is crucial for the training & hiring end result. The other key member is the trainer. This person is the last one of the value chain and drives quality, retention and motivation for the final step in our control in the value chain. Once the temp employee is working at our customer’s location, we have little control of the outcome. Step 5, determine the possibilities for improving the power and profitability in the chain. As mentioned earlier, strengthening and improving power in the initial hiring stage will generate more profit for the firm. The key areas are to ;  Increase productivity in the initial phase 1 stage: increase the number of interviews and phone calls.  Add new resources : Implement an ATS system to sustain the needs and create an efficient database of potential hires and hire an additional recruiter to the team;  Review current sourcing & recruiting process to stream line the activities and respond quickly to the growing demand. Step 6, assess our vulnerabilities in order to play offense and not only defense. Where are we vulnerable to others who might change their ways? Our competitors? This is quite easy as we only have one client who we sustain with temporary employees. Final step is to identify themes to bargaining powers, capabilities, partners and defensibility. I see potential for gaining new clients and reproducing the same value chain proposition for a different type of business. As we recruit new hires, train them and develop these resources, we can repeat the same winning formula and gain a new market share. Maud Dias, Talent Acquisition Manager, Financial services Insight & Approach What I have learned from conducting this exercise is that while the graphic – value chain analysis graphic– is important for reinforcing my understanding of the problem we are working to solve. The more valuable aspect of the activity is that I have shared the graphic and my insights. The graphic gives a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While we could draw the value chain on a white board, using this graphic and starting with a design starts the conversation with them. They can quickly identify where they are in the graphic – or what is missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them. They can also identify variables in the problem space – that is, it helps them to identify what they don’t know, in what areas they need to obtain information or data to provide the values for the variables. Since I have discovered the value chain analysis, next time and come into a problem, I will review the steps one step at a time and the questions associated with each step. It’s a helpful tool to review all aspects, think strategically and align our priorities with the business goals. It’s also a good reminder of what we do well and what we can do to improve ourselves. Opportunity finder and weakness enlighten tool. Maud Dias, Talent Acquisition Manager, Financial services Step 1 Step 2 Phases Competitors Recruiting & Hiring new temp employees MCMR – Hunt – Our client – Other banquing institutions – Garda Initial Training MCMR – Hunt – Our client – Other banquing institutions – Garda Development of potential Our client - ?? other Promoting Our client - ?? other Hired by our client Internal employees – Our client Recruiting & hiring new temp employees • Sourcing & interviewing • Negociation & Contractual agreement • Unboarding & employee experience Initial Training • Training program : concepts and best practices • Practical training • Transitionning in new role Development of potential • Coaching / supporting • Developping training program • Evaluation into the job Promoting • Upgrading training with a personal development program • Practical training & coaching Hired by our client • Temporary employee is hired for a permanent role • Termination of contract [/INST]Maud(B-NAME_STUDENT), Dias(I-NAME_STUDENT), Maud(B-NAME_STUDENT), Dias(I-NAME_STUDENT), Maud(B-NAME_STUDENT), Dias(I-NAME_STUDENT), Maud(B-NAME_STUDENT), Dias(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Reflection-Storytelling Challenge    Storytelling is the process of using fact and narrative to communicate something to your  audience. Some stories are factual, and some are embellished or improvised in order to better  explain the core message. Storytelling is an art form as old as time and has a place in every culture and society. Why?  Because stories are a universal language that everyone — regardless of dialect, hometown, or  heritage — can understand. Stories stimulate imagination and passion and create a sense of  community among listeners and tellers alike. Telling a story is like painting a picture with words. While everyone can tell a story, certain people  fine-tune their storytelling skills and become a storyteller on behalf of their organization, brand, or  business. You might’ve heard of these folks — we typically refer to them as marketers, content  writers, or PR professionals. I love to listen to stories. I get to learn a lot of things from them. Better storytelling can help in  better communicating with a person which would eventually help to understand someone in a  much more efficient way. Selection Every member of an organization can tell a story. But before we get into the how, let’s talk about  why we tell stories — as a society, culture, and economy. There are a variety of reasons to tell  stories — to sell, entertain, educate or brag. Stories help solidify abstract concepts and simplify complex messages. Taking a lofty,  non-tangible concept and relating it using concrete ideas is one of the biggest strengths of  storytelling in business. Take Apple, for example. Computers and smartphones are a pretty complicated topic to describe  to your typical consumer. Using real-life stories, they’ve been able to describe exactly how their  products benefit users … instead of relying on technical jargon that very few customers would  understand. Stories make us human, and the same goes for brands. When brands get transparent and  authentic, it brings them down-to-earth and helps consumers connect with them and the people  behind them. Application I use the storytelling tool much often. I love UI/UX design. So whenever there a problem comes up  it’s very crucial to do the background research, take interviews of users, explain your insights to  stakeholders. So I use stories to make an impact, and help them understand things better. It also  helped me to create empathy and understand users’ emotions and frustrations so that I can  design a better product for them. I also link filmmaking. Particularly I am interested in cinematography and scriptwriting. So as we  know and the great movie starts with a great script. So when a movie project is started, I start  brainstorming and as soon I come up with some good idea, it’s my job to explain my thoughts to  my team very clearly keeping in mind the budget constraints. If you are interested too in music videos and filmmaking, please check out our youtube channel  Cinematic Section, IIT Roorkee​ or use the URL - https://www.jackson.com/list/explorehomepage.htm Insight & Approach It is really a great tool. It helped me explain myself and my thoughts to others in a much more  effective way. I got to learn that good stories are- ● Entertaining: Good stories keep the reader engaged and interested in what’s coming next. ● Educational: Good stories spark curiosity and add to the reader’s knowledge bank. ● Universal: Good stories are relatable to all readers and tap into emotions and experiences  that most people undergo. ● Organized: Good stories follow a succinct organization that helps convey the core message  and helps readers absorb it. ● Memorable: Whether through inspiration, scandal, or humour, good stories stick in the  reader’s mind. Also, I learned that, for a better storytelling approach, carry out the following processes- 1. Know your audience 2. Define your core message 3. Decide what kind of story you’re telling 4. Establish your call-to-action 5. Choose your story medium [/INST]https://www.jackson.com/list/explorehomepage.htm(B-URL_PERSONAL)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking for Innovation of University of Virginia Final assignment by Zia Visualization Tool of Week 1 selected. What do have pizza and 5G in common ? Challenge: I am working at a international telco in the cellular business. We provide connectivity for our customers via cellular networks since decades. As the application and the requirements of customers besides plain telephony and SMS has significantly changed to “mobile Broadband” with Smartphones in the 4th generation of cellular networks (4G, LTE), the 5th generation (5G) sets the aim of getting the Industry connected. The demands of the industry are very different to the mobile broadband demands as latency plays the most significant role (e.g. in a production environment). To convince the management of changing certain things in the 4G networks to cope better with the demands of 5G (and the vertical customers, i.e. industry) an approach was needed to explain the need for certain changes. Selection: As technical content often needs illustration or analogies to be understood by management (e.g. of the CEO is a financial guy and not an engineer) I have thought about either choosing “Visualization” or” Story Telling” as tool to convince the management about needed changes. I selected “Visualization” as visuals get easier into the brain and keep more easily (see video 6 in week 1 at 06:15 mins “Pictures and images enable us to not only help people understand what it is we're trying to do, but to help really persuade them in the worthiness of, of, that particular idea, or, or, the strength of, of that concept.”) Application: So the question is “What do have pizza and 5G in common ?” This sounds already like a funny question, so it attracts already the interest of the audience ! The answer is easy: deliver pizza / data fast ! We all know that there is nothing more annoying than ordering a pizza via internet or phone at you favorite pizzeria and once it is delivered to your house it is cold already ! So the problem is that the pizza gets colder as longer the way to travel is (from the pizzeria to your house). The solution is straight forward, but might need a change of what we and the pizza business are used to today: so how can one guarantee that the pizza, once ordered, is delivered still being hot ? … There are multiple ways, but I use one particular to illustrate: This is “one needs to shorten the delivery distance !” ... Ok, it is clear to everyone that delivering a pizza from 20 km distance is more challenging then from 3 km and as longer the travel as colder the pizza is. The obvious choice for improving the situation is to get closer to the customer with the pizza baking place ! The analogy for cellular networks is that data processing is done in a node called UPF (user plane function in 5G). This UPF is typically deployed once per city (bigger cities like New York might even have a dozen). But the main information is that they are centrally build where the (smartphone traffic is). So, for an industry plant in the suburbs of NY this is a problem, as they might need extremely low latency for their production environment (called URLLC – Ultra Low Latency and Reliable Communication in 5G). So, like the pizza delivery in the example about the need is clear: reduce the latency for pizza / data delivery to meet the requirement of a hot pizza / data delivery in 1ms. So similar to building multiple pizzeria across the city, the cellular 5G networks needs to be re-architected to place multiple UPF to place where low latency is needed. Insight: I was quite successful when explain this pizza visualization on a white board to my management ! … And every time they order in the COVID situation we are currently in a pizza for business lunch, they remember my Design Thinking visualization ! Approach: The reflections I got with using this visualization were extremely motivating that as apply such analogies from every-day-life to technical content more often when talking to none-technicians --- [/INST]Zia(B-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: STORY TELLING AS A TOOL FOR KNOWLEDGE TRANSFER TO COMMUNITY: A CASE STUDY OF COVID-19 Davide Carletti Vice Chancellor, Marias Gamesa, Ludhiana, India The Subject : Pandemic of COVID-19 The novel corona virus and the Covid-19 disease it causes, have become the gravest public-health threat across the globe, and on March 11, 2020 the WHO declared it as a pandemic. Like in other nations, it has put pan India on the super alert mode. Almost all organizations and departments, public or private, are now working from home. As a preventive measure and to ensure social distancing, faculty, staff and students have been given a break till further orders under the instructions of the Government, Higher Education Department and UGC. The lockdown is likely to be extended further. The Marias Gamesa is fully concerned that the endangered pandemic situation which is beyond control should not cause academic loss of students. It has discontinued classroom instruction and moved classes online as one of the ways to help students continue their studies when the university is closed. The Challenge for Knowledge Transfer Regarding COVID-19 Knowledge flow and knowledge transfer are strategically vital to organizations for several reasons. For a deadly healthcare problem like COVID-19, the knowledge flow should be accurate, timely and continuous. The biggest challenge is to stop the spread of the virus and take the needed precautions to stop its entering the community phase. In view of this, the present activity was selected so that Marias Gamesa could perform its intended duty of knowledge flow and transfer to its faculty, staff, students and other stakeholders. As its Vice Chancellor, I deemed it proper to identify the task of Story Telling to carry out the activity effectively. The Case Study of Story Telling The story telling for knowledge transfer facilitates the better co-ordination of work flow linking multiple sub-units and people. Furthermore, it can enable the organizations to focus on emerging opportunities requiring the collaboration of related sub-units. The present case study is therefore selected as: “Story telling as a tool for knowledge transfer to community: a case study of COVID-19” Selection of the Tool Design I have purposely selected Story Telling (Module 2) for my task of spreading awareness as to what precautions can be used to keep the virus at bay and how to stay protected. Since the prevention is better than cure and one has to focus on one’s own protection first, the story telling can help propagate the guidelines such as:  Social distancing,  Staying at home,  Sanitizing the stuffs and hands using sanitizers or washing with soap and water  Following a sequencing of activities involving surface contamination  Observing all directives of the government, statuary bodies and the WHO, etc. I consider the topic I chose for my case presentation can be better dealt with this module of Story Telling. 1. I took story telling in groups of students, faculty, parents and volunteers (mentors). The origin of virus, its contagiousness, spread and precautions were told in vernacular terms 2. The benefits of using sanitizers, washing hands with foaming soaps for 20 seconds repeatedly, sharing importance of cleaning door handles, valets, keyrings, currency notes, shoes, etc. was highlighted in the story. 3. The feedback and personal experience of others were asked 4. Including the feedback in subsequent stories for other groups were useful 5. The story telling was undertaken in an interactive way 6. The story telling involved the listeners to be story tellers in their own way 7. The transfer of knowledge was made easy by including ideoms and proverbs during the talk. Description of My Reflection  The challenge description of the case study provides description in adequate details.  The example describes the selected tool including the needed information is a useful way  The description of tool has been given in adequate details. It indicates how the activities were done.  The insight description of the case has been given.  Since the case study is being taken up under a situation beyond control, the alternative approach has not been suggested.  The description given here is adequate and useful The story telling is an effective tool to communicate the information about the COVID-19 to the community and to disseminate the effective preventive measures. Application of the Tool The Marias Gamesa took an initiative of On-line Education. The free digital content along with relevant links, resource material are made available to students without any charges. The content is in conformity with the curriculum and has been devised to impart chapter wise and topic wise learning and assessment. The online access is available either on android mobile, phone, tablet, laptop or desk top. The teachers have prepared daily task format on Google sheets and the same is followed and monitored by higher authorities on daily basis. The faculty is delivering online deliberations in interactive mode – video conferencing, and Skype. The subject matter notes, resource material, questionnaire, etc., are provided to students through the Google Class Rooms generated by the ERP System of the University. The links of useful video clippings, webinars, simulators, ppts, slide shows and recorded talks are being shared among students. The students speak, ask questions, and take part in the discussion with their teachers. Not only for students, University has also taken a step forward by going Digital and successfully implemented ERP solution in just a time span of four months with such a big success to achieve paperless university. This module is functional for staff, students, administration and various other sections. The students, who are still in the hostels have been provided wireless internet hotspots facilitating them to use WiFi to complete course work and log on classes. The ppts are loaded with voice over for topics relevant to the courses. Assignments topics are being shared with students on the assignment panel. Students are made to work on these and submit completed assignments online by the fixed time. The efforts are proving successful and daily progress is being monitored. The Insight Gained By implementing the initiative of online education using the ICT and IT provisions several gains have been experienced. The major ones are:  The administrative and gubernatorial departments working online can help students in case of need.  The students can reap the benefit in terms of interacting with their teachers and mentors. There is no loss of study even during the lockdown.The faculty can ensure that their education is not affected in any way due to the ‘lockdown’. The university has made arrangement for appraisal of assignments, quizzes and online tests have been made.  The On-line education can be started in educational institution. Working from home can be an acceptable system in educational and gubernatorial offices. It leads to several benefits including: less pollution, cost-effective working, reduced risk of travelling, less accidents, slowing down global warming due to less pollution due to burning of fuels and hydrocarbons.  The Marias Gamesa pleads its students, faculty and staff to observe all precautions and stay protected against the spread of corona virus. [/INST]Davide(B-NAME_STUDENT), Carletti(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: DESIGN THINKING ACTIVITY - 4 Project: Electric bikes Team Number: 05 Team members: Karan Patel TASK 1 - STORY TELLING IN PROBLEM FRAMING Given below are some of the problems expressed by the consumers 1. E-bikes tend to have low resale value. 2. Maintenance and repairs are too costly. 3. Riding range remains low. 4. Battery charge time is too long 5. Battery has a rather short life span TASK 2 - STORY TELLING IN SOLUTION FRAMING Technical Details: Security:  Air Bags for saving the life.  Can be connected to smartphones.  Tube less tires to avoid punchers in between of a journey.  Adjustable height according to their convenience.  It has gears as normal bikes with different power levels. Tracking:  It can be tracking through mobile in a smartphone manner  So that we can check the status of the bike charging, condition etc. Battery Life:  It has a good battery life that lasts more than the existing bikes which makes you travel more distance.  Capacity of the battery is 65V 30Ah Performance:  The acceleration rate is 20kmph in a second  The brakes are disc brakes that acts instantly.  The charging time is 5 hrs  The battery lasts for 70 kms Solutions given by designers to the consumer problems: 1. Running Costs: As they are expensive as compared to petrol bikes but when we think about the fuel and electricity it will say that it wasn’t more expensive. 2. Motor Life: It can be used more than 8 years with running 25000kms without any single issue. 3. Resale Value: The resale value of E-Bike is less compared to fuel bike but it is more friendly to the current generation of people. 4. Battery Life: The battery life is good but you have to be aware of some safety measures of the parts in E-Bike like not making the bike over charging. Advantages of E-Bike both Technically and Financially:  It is eco friendly that helps us to save the environment that the present generation is wanted to do.  It saves the wastage of money compared to fuel bikes as the price of fuel is more now a days Consumer Feedback:  The seating is comfortable and easy to balancing. The height problem is resolved for the short raiders.  The E-Bike’s tracking system and airbag system helps to monitor our vehicle and safety of the raider.  The vehicle is smart and smooth to handle. Its battery is also last good enough to a good ride. It is affordable to buy.  I am glad to have product like this. [/INST]Karan(B-NAME_STUDENT), Patel(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking for Innovation Name: Milton Desai The Design thinking assist us in expressing the person need for settling matter in person that generates number of fresh suggestions in mental talks, and modifying a brand-new entrance to original pattern or blueprints using opportunities which is a interconnection receive to the difficulty keeping process particularly high pointed in business education colleges. Business education college trainer feel DT in a new or step wise process, to be a much greater than theirs capacity of time and asset pressure. The experiment practice gives a nice easy and not so much expenditure approach to occupy an idea of DT into an any type of course. With no much preparation, the members can have a best incident using designthinking to approach a perfect problem use up at least an class period. This course is suitable any business education schools. The provided lesson , workbook make easily to patch students' knowing of the design thinking process. [/INST]Milton(B-NAME_STUDENT), Desai(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Final reflection on Design thinking. Agile method in traditional production. Challenge & Selection Learning launch looks like the most useful method for product development. Some approaches within the method are used to get proper results. The concept of MVP (minimal viable product) migrates from coding and Agile method to traditional concept design. Customer development with faster hypothesis creation and testing saves a lot of time and energy and helps to get objective conclusions on actual customer needs. My friend owns a company, which produces OEM mosaics from ceramic tiles. His clients are big companies who order different mosaic sets as a complimentary product to add some artistic and trendy style to their regular tile assortment. The trends are fragile – fashion dominates the sector. Payed demand shifted to larger tiles and more “clear” look with less decoration. As a result, the stuff became idle and production run below the optimal limit. This situation considered as an opportunity to make an experiment to capitalize on production competences and relatively low fixed costs. The issue was to test our group ability to invent a sellable product within market price limit. Application I started with a chart to mention key attributes and pinpoint the difference in approaches and expected results. The chart was like that: TRADITIONAL AGILE 1 CORE COMPETENCE Now how to produce, aware of the trends. Traditional sales channel – retail shops and design studious Learn what is on demand. Use digital channels 2 Clients Architects and designers Private people with decoration skills. 3 Brand No. OEM Yes or Private label 4 Differentiation Huge – fashion & style No. “Good enough” 5 Pricing Cost + Margin = Price Price-Margin = target cost 6 Investment Stock, samples, POS materials Samples 7 MVP Months Weeks 8 Income model Margin Turnover Then we considered risks. The biggest one was to cope with empty stock or insufficient production capacity if demand is too high. We spent one hour on modelling supply chain for a sudden (not expected in our conservative mood) demand rise and concluded that we can cope with it easily – digital channels provide a penalty-free sales proposition first and second – price can be changed in minutes. We also consulted production manager for speed/quality issues to follow “good enough” principle and managed to reduce processing costs for extra margin, keeping MVP concept in mind. Design & Approach First week we spent on product design – looked through the market to find lovely samples to imitate. Then again went to the factory to organize production of 4 samples. On the second week we went to a purchasing manager of a leading DIY company to make an trading offer and collect some info on actual demand, customer preferences and subjective review of our samples. We also asked our friend who’s deep in selling accessories on The Famous Marketplace to place our samples in his online store. It’s rather easy nowadays. Insights Some other methods are necessary in the process. Storytelling is a good one to persuade people or just to widen their scope. The results were like that: 1. We got positive feedback on our design 2. Unit economy survived 3. Demand was exactly in the limits we guessed. The final decision after our two week trial was to continue production and to use our product testing concept for customer development. Luis Ramadan Design thinking student 24 September 2021 [/INST]Luis(B-NAME_STUDENT), Ramadan(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Reflection – Mind Mapping – Cesar Rivera Challenge I´m an innovation and design thinking consultant working with a Government State in México, one of my objectives was to implement an Innovation Award to recognize all those brilliant ideas from citizens about how to innovate government processes and services. A great challenge because you need to make people think and understand what are those social problems, government programs o services that could be redesign, innovated or changed but with a deep focus on proposing innovative solutions and not only finger pointing what is wrong, a cultural change required. In Mexico when you talk about main social problems people tend to talk about their perception with no facts or clarity about what the real problem is. Selection When you are designing a workshop and need to select the right tools to develop new ideas to solve government challenges, you will require to think about the different types or citizens that will be participating on these events, you have students, non-government association, professionals on different fields and universities, just to name some of them. You need to find an easy tool that anyone can understand quickly and easy to use with pencil, paper sheets. For the Innovation Award that I mentioned, I selected a tool that can help the participants to explore real problems beyond the symptoms they see, most of the time what the citizens see as a problem is the result of another problem not seen. There´s a need for a deep dive into what exactly you are identifying as problem to propose the right solution. The Design Thinking tool I selected to identify what are the potential sub problems is the mind mapping tool, because it makes people think broader about what other problems can be seen related to that. Mind Mapping helps people and organization to be clear about a topic, any related topics, called subtopic and ideas around subtopics as we see in the below picture Application For a workshop I present the main areas current government is focusing on, something called “State Development Plan” that define the government priorities to align all the ideas around government objectives and also to have budget assigned if a great idea comes from those workshops that could be implemented I organize the citizens by group of minimum three, maximum five, looking for diversity on age, education, gender, etc., to have different perceptions and great discussions among the groups. People take a flipchart sheet and stick it in the wall, start discussing what could be a problem that needs faster and innovative solutions using the State Development Plan, write the problem selected at the center of the flipchart sheet, the next step requires to identify from that selected problem any other types of problems that could fall under this description, ask them to think and write in post-it note all those problems related to the main one, one post-it note per idea, no limits on number of ideas, usually the activity takes 20 minutes. After that, you ask someone from each team to start reading all the post-it notes and start grouping them if are related, looking for affinity groups among all or any connections, in this step you have created different arms and secondary arms to the main problem, once you complete to group them you can give a name of to each group with the most representative description, connect with lines the main problem and the sub-problems. When this activity is completed you have now defined multiple sub-problems, in most of the cases those are the ones that citizens see as the ones to solve, problems specific to address. Insight Mind Mapping is a great starter when you need that everybody has the same understanding about a concept; We at the government office expect that citizens can have a better understanding of social problems and all the variation of those problems. We, as humans, tend to generalize our perception about many things. Mind Mapping helps us to have clear picture of what´s behind or above the topic to analyze, and also helped citizens to think that social problems can´t be named generically, they need to be clearly identified and the sum of all those problems solved will result in a better perception of their reality. Design Thinking is a great problem-solving tool where anyone can innovate Approach As an Innovation and Design Thinking Consultant I always make use of this type of tools that allows teams to have a discussion, analysis, and agreements. I would applied the same tool but now with engineering groups, mind mapping areas to do a research or trying to find different ways to solve a problem, also with Human Resources teams I would use it identify employee needs listening to their problems. [/INST]Cesar(B-NAME_STUDENT), Rivera(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: COURSERA – University of Virginia, Darden School of Business - Design Thinking Assignment Dharmendra Asiri Washington,DC / March 8, 2019 email djones@gmail.com linkedIn https://www.linkedin.com/in/mmartinez Challenge Develop short marketing campaigns towards specific verticals with greater potential in terms of demand generation by engaging different personas in those companies related to their cybersecurity challenges. Selection After several internal discussions with our marketing team, we defined the scope, marketing disciplines that we would establish actions and the campaign boundaries in terms of coverage, deadlines, and a first view about the personas profiling. Once we finished the first draft internally with the team, we used the visualization tool to engage the sales team to illustrate our initial ideas, not bringing solutions, but showing our challenges in terms of execution, but also all alternatives in terms of marketing activities in a simple a visual way for all involved on this new campaign format. That helped to organize the interrelationships between the various activities, the motion of the new campaign format mixing all different marketing tactics, the timeframe that we were expecting to build to compose and how we might be allocating our resources in marketing, but also in sales to be more effective and achieve the objectives defined by the leadership team. Application In order to establish a sense of agreement on this new approach, cadence, shared responsibilities, and also all-around important milestones that would be key to prove the effectiveness of the new process and worthiness of the ideas proposed here. The use of the visualization was fundamental to have a better group interaction, especially to define a new motion required for marketing and sales teams in terms of execution, where we were looking to also reestablish a more productive engagement in engaging and executing vertical campaigns. Once we defined a visual "prototype" of what the campaign's motion would look like, we proceeded to detail each activity that was to be carried out over 45 days. Those campaigns were named “Sales Plays” where, we considered 15 days for design and produce of all marketing materials used to engage key accounts within each vertical defined as focus, and also have a deeper understanding about the available data related to these accounts to help us to generate insights to change the way that we were engaging in the past, identifying with this new approach new message patterns that we would like to bring to these potential new customers (here we use storytelling as a tool to customize our message for each person). The next 30 days we used to execute the various activities established through the visualization exercise and at each iteration, we were analyzing all outcomes in real time to ensure that the new motion met, first the scope and secondly and most importantly, that we would be able to make all adjustments in time to ensure that the objectives established in terms of pipeline generation were achieved during that short period of time. Insight During the visualization application process, it became clear that the motion initially described only through words in several discussions had not been clear. Visually engaging in a collaborative way the new motion was instrumental in breaking the doubts, but more importantly establishing a sense of agreement that these shorter campaigns require since demands a real and synergistic approach between sales and marketing to be more effective (to guarantee a better and qualified pipeline) and less costly (since the elements of the campaign were jointly produced by all the team). Approach I would extend discussions to external stakeholders to our organization, engaging channel partners and end users (customers in our installed base on those verticals) to go deeper in terms of engagement, ensuring an even better understanding of the personas requirements related to cybersecurity, producing with this a mind mapping process and naturally guaranteeing with this a better execution (learning launching). === Dharmendra Asiri === [/INST]Dharmendra(B-NAME_STUDENT), Asiri(I-NAME_STUDENT), djones@gmail.com(B-EMAIL), https://www.linkedin.com/in/mmartinez(B-URL_PERSONAL), Dharmendra(B-NAME_STUDENT), Asiri(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Daniel Reflection – Learning Launch Challenge Hello Thinkers! I’m a member of my organization’s identification operations department and our challenge is to improve our flow of production processes in order to have greater use and yield for delivery to the customer. Our production format has a series of procedures, where we operate with a division of activities on a rotating basis, with approximately three operators. The work is limited, we must create a solution to increase our production quantity until a specific time, after the end of the priority we have already planned for tomorrow in the best possible way. Selection Our team has undergone several changes using some design thinking tools. We are open to developing a more agile and effective delivery for both ourselves and the customer. In general terms, the launch of learning is something prepared for us to prepare ourselves in the best accepted model of work format, in our case; productive. Application Our first learning launch experience, we based on the priority tasks of executing our production process. In the best way, we wanted to see if we could structure our tasks and processes to adapt the methods of managing Scrum projects to our work (for example, meetings , revisions, etc.), in an effort to become more agile. This tested our assumption that structure and execution were the main causes of our workflow challenge. Our manager guided our work team in such a way that each employee has greater agility in each process, so he structured time management as well as the management of Scrum projects. Then, we went through a meeting and execution of ideas to structure our tasks and processes in a more agile way. These meetings take place every fifteen days, to measure our results and model new ideas. We expected to produce a document with a clear description of our new, more streamlined processes / workflows. In our second learning launch, we focused on getting clarity about our tasks and priorities. In addition, our exchange of experience with other units and exchange of learnings meant that the routine and workflows and production were readapted according to demand. Insight When applying the learning start tool, our team identified our hypotheses and designed solutions to test. In addition, we thought about the expected results, discovering that a more agile approach would improve our productive workflow and that our team and the main stakeholders would be quite open to the new prioritization of tasks and processes. Our real results were a little different than we anticipated: while our team was open and motivated to prioritize tasks and processes, the main stakeholders in the operations and quality department rethought new production formats. Our team will soon review this insight and incorporate it into future release projects. The course the incorporation of insight is particularly important at this stage, as the launches happen before a complete deployment in the design thinking timeline. Approach Thinking about the results of our team that has gone through some design thinking activities and tools and is currently stage in the timeline, the launch of learning is the appropriate tool putting together a complete format with storytelling and visualization. As mentioned earlier, our team need to review the data obtained and bottom-up results in our first two launches and incorporate them in the future where we will reflect the knowledge acquired, the progress made and approach attractive solution always ready for innovation and bring better delivery. [/INST]Daniel(B-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: REFLECTION – STORYTELLING Suhag Shah CHALLENGE Today's job market is highly competitive. The method of profiling is an age-old practice. But the prospects of choosing the right candidate through this existing method is neither fool-proof nor authoritative. The lacunae in today’s profiling methodology includes issues like – lots to read; dull self-descriptions; no use of infographics; not real-time; unverified data; no universal rating system and not easily sharable. There are plenty of aspects that are further required to evaluate a candidate better and therefore enable a prospective employer to take a better-informed decision. In such a scenario, creating the right collaterals to accompany one’s traditional CV will make them stand out from the multitude of profiles out there for a prospective employer to choose from. Video is a good medium to communicate better. But just Video Résumés on its own will not give the prospective employer enough information about an Individual to make a proper evaluation of their potential and skills. So, the problem is universal and the current solution too is entrenched in current recruiting practices. To bring in a paradigm shift in human behavior in profiling an individual, the best way to bring in decisive impact is by using storytelling. SELECTION The challenge of effectively selecting a CANDIDATE could be better addressed by innovating VISUAL PROFILING. And no better way than to tell the world personal real-life stories of multitude of individuals through the use the digitally-driven creative technology solutioning approach. APPLICATION As technology advances, the chances of Individuals being noticed by an organization are very high. With use of technology in the recruitment space, a lot of innovations are on the anvil and therefore can’t be ignored. The first and foremost important advancement is the Video Résumé. With one’s own Video Profiling, one will get an authoritative head-start with their job search. This is the best way for job seekers to showcase their abilities beyond the capabilities of a traditional paper resume. The Video Résumé allows prospective employers to see and hear Candidates, apart from getting a feel for how one present themselves. With modern capabilities of transmitting streaming video, Video Résumés is going to be the best new advancement in the hiring space. Enter VISUAL PROFILING. Beyond video’s, CV’s are better presented through Visual Profiling. This enhancement will be highly appreciated as it will profile the job-seeker as a complete personality. This approach can be seen as the first part of an interview – which is to introduce oneself. Also, when a job-seeker has seen the company's videos and webpages and the recruiter has seen you on a video, both parties can arrive at a possible decision during the first-face-to-face interview itself. Beyond all of this, there is a need for analysis and possible decision-making parameters for a prospective recruiter. More so getting them self-generate their profile – through stories from their own personal lives – brings in immense value in the corporate world. INSIGHT The whole idea of getting better insights into an Individual’s life is so critical in recruiting that a disruptive innovation is imminent in today’s digitally connected world. Interestingly to address this fundamental issue, we need to understand human psychology in how one perceives one’s own personality and his or her perceived image in society. The rapid advent and penetration of various social media platforms like Facebook, Twitter, YouTube, Instagram, LinkedIn and TikTok clearly point to the direction of self- gratification from an individual’s perspective. This explains the viral nature of such platforms getting users generating content themselves as they see the immense potential of getting it noticed by family, friends and strangers from around the world alike just by sharing online. The same underlying principles applies to the effective profiling of individuals for a better evaluation of their personalities from a single tool – even before they are contacted for a one-to-one interview session. APPROACH The first and more-most advantage is the idea of self-declaring facts of one’s own life – and by getting others testify about us on our behalf. The second most important aspect is when video is used as a medium of communication. The third most critical factor would be to achieve universality in an Individual’s Profile Score across certain standardized parameters. And the fourth important aspect being the importance of viewing each and every Individual profile in a single view or SINGLE VIEW PROFILE (SVP). Also, use social media to present your stories to the world under a series called SHADES – therefore getting noticed! Check out here – https://youtu.be/rFD2lJuvace ORGANIZATION The storytelling approach drives compelling shift in perceiving how one’s profile is presented to the world. So, combining (a) storytelling with (b) social media self-creation for multi-platform shares; (c) along with one’s wholesome personality description through a simple and single dashboard called SINGLE VIEW PROFILE and creation of (d) universal Profile Scores will bring in much-needed creative approach and credentials to the current boring MS Word or PDF document-based PROFILING! Interestingly, when multiple components converge and is narrated through the medium of storytelling, our compelling objectives are bound to be achieved! _ end of document _ [/INST]Suhag(B-NAME_STUDENT), Shah(I-NAME_STUDENT), https://youtu.be/rFD2lJuvace(B-URL_PERSONAL)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking Eina Nazim Example Reflection – Story Telling Challenge & Selection I have used some of the tools which is described in Design thinking Modules including Visualization and Journey Mapping and Customer co creation. In this reflection I would like to share my learnings with respect to using Story telling as a tool. I am leading applications engineering organization in semiconductor chip design electronic design automation, due to complex technical problems and increased customer pressure we have a requirement of updating Executives both Internal and external in regular basis. As volume of data and multiple analysis data points conveying the key message and also sharing the empathy for the customer that we are working on the right problems and be able to solve timely becomes challenges, I have used story telling technique in high pressure environment to describe the problem and also correlate with the day to day difficulty of the customer and how our solution can optly fit in solving his todays problem and help him to spend his weekend peacefully while we work on finding long term solution. I have used this technique to use the data but relate to the day to day problem of the designer and how the quick fix has helped me in the past, story telling technique helps to deal with the enormous amount of data and also helps in explaining the cause and benefit easily in limited time and also gain the required traction along with helping to build the trust with the personal connection. Application and Insight: Most of the times even in specific meetings where you have to pull in data and also to describe the the background to set the context, I use the story telling technique which helps to build the chronology of the events and the background context which helps to bring the audience to the same sync before we dive in to the data analysis and also time to time bring in the cause and benefit to set the next steps helps to build the logical flow and also to easily highlight risks and dependencies as needed through the flow of story events. The Insight which I gathered so far based on the internal and external meetings where I have used this technique is that it is easier to set the context, get required attention if handled well, cons of using this if not done correctly with the appropriate time setting audience can lose the attention and also divert the attention from pivot of discussion. Overall one of the best tool to get traction, set the context and also set the big picture and benefit/cause when used effectively. Approach I would need to prepare the main pivot and risks for the story telling when dealing with multiple levels of audience, in cases of when I am not prepared I would still prefer to use story telling with the help of visualization as required to set the context as well as I might also use the journey mapping as an aid to my story telling in appropriate challenging situations to gain the continued attention and required high level scope [/INST]Eina(B-NAME_STUDENT), Nazim(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Reflection – Storytelling Challenge & Selection Storytelling is today the main tools one haves to promote your brand, product or idea. For the last 10 years, I’ve been involved in educational projects, specially focused on millennials. In order to understand how to better communicate the information we wanted our audience to learn we asked ourselves two questions: what millennials are interested in, and how they consume information. The conclusions showed us that they are more willing to consume information when is given by someone in the format of a story, for example, we saw a huge increase in Vlogers that talked about academic issues like geography, politics and history, and they were very successful in their channels. Application We decided to tell our story as our main educational tool. Instead of talking about general history, we started the conversation y telling our personal history. Before even talking about complex realities, we talked about our personal challenges and dilemmas. Our classes became sessions and the structure of teacher and students disappear. We were equals talking about real issues, learning about how history could help us overcome our challenges by learning from it. Another very important aspect is that we encouraged the participants to have a conversation with us, as millennials are so used to do in social media, we gave them an opportunity to tell their stories. Insight & Approach Education is a challenging process, and with every generation we should study a better way to do it. Sadly, formal education is less open to changes. Our results show that, when applying storytelling techniques to education, engagement grows and students are more open to learn. By telling our story we became humans to the participants, and they were interested in hearing what we had to say. More interestingly, we were able to discover that they had a lot to say too and they realized that they knew more than what they thought about the subjects we were talking about Now, I work in an executive manager position. Until this course I was not able to see the use of this technique to my new job. This course allowed me to better understand how I can use techniques from different backgrounds to create more holistic plans for the nonprofit I manage. I think design thinking, in combination with classic techniques of project management, will allow us to create programs that adapt better to the new reality of the world. Mauro Pacheco [/INST]Mauro(B-NAME_STUDENT), Pacheco(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Date:14-09-2021 NEWS PAPER Project: News Paper Designing Interviewer Name : Gabriel Bravo Interviewer PinNo : 860632713425 Interviewee Name : Hlengiwe Swetha Interviewee PinNo : 530670102508 Team: “CSE AIML group 5 ” 530670102508 - Tino Swetha 875673967537 - SSRK Kasyap 860632713425 - Tino Lopez 557349702179 - Swetha Swetha 784372734211 - Alex Swetha 054176622314 - Alex Bravo ( Representative ) 674915248960 - Tino Lopez Experiment - 1 Introduction: ● Introduce yourself to the bench? ● Have you ever faced hardship in your life? ➔ I am Hlengiwe from Jogipet in the Sanga Reddy district. I have completed my bachelor's degree in design thinking by holding 79 percent. I have done my bachelor's degree in IIT MADRAS. I have skills in HTML, soft skills. I have worked at Grassroots BPO. I like to improve my skills and knowledge at your company. I will assure you that I will show my skills and knowledge in my work 100 percent. ➔ I grew up confronting a lot of challenges since I was a kid, so yes, I had to overcome ● How was your experience working in this sector? a lot of obstacles to get to where I am now. ➔ I have two years of experience in this sector. Working in this sector was very entertaining and satisfying, I was able to engulf myself in various things and also gained a lot of knowledge. Through this, I was able to polish my skills like Analytical skills, Efficiency, Understanding trends, creativity, time management. Get to know the entire story: ● Which part of this company do you think you can fit in right away? ● Why do you think you might fit this position Regarding Newspaper Design? ● Do you have the necessary skill set required for this job? ● How do you handle working with people who annoy you? ➔ My skills are the best showcase in investigative journalism. ➔ My communication and leadership abilities make me an excellent candidate for this position. I am confident that I will be able to bring this level of achievement to this role. but most notably because I am committed to going above and above in my work. ➔ As we know any successful project designer must be able to solve problems, think critically, be creative, lead others, collaborate, and communicate effectively, I believe that I do have these qualities in me. ➔ Maintain an optimistic state of mind. To be honest, the best thing you can do in this scenario is to let your coworker's unpleasant habits fall off your back. Ignore their defects as much as possible. Refuse to pay attention to them politely. Make a strong statement. ● According to you, what are the qualities required for this job? ● What are the areas you are lacking? ➔ According to me one should be confident enough and face anyone while stating the facts, investigative and communication skills also one should never forget about human ethics and integrity. ➔ My major weakness is that I have a challenging time letting go of projects at times. I am too quick to judge, focus too much on the details. Conclusion: ● Can you tell us any specific reasons to hire you? ● Why did you choose to work in the media industry? ● Why our company? ● Why did you come to this conclusion? ➔ According to me, I have enough talents and experience you are searching for. I am certain that I am the best applicant for this position. If I were to mention a specific reason, I would say I am an efficient worker and communicator ➔ The media and entertainment sectors are solely dedicated to fostering innovation. This extremely creative profession fosters creative skills and allows communication enthusiasts to combine their passion for the field with innovation and individuality. ➔ The reason I choose your company is that your company’s philosophy and working methods are praiseworthy and they line up with my ideas. ➔ I came to this conclusion because I have been in this industry for two years. I do know that my ability and my interests are pointing towards this industry, also I am someone who craves truth. [/INST]Gabriel(B-NAME_STUDENT), Bravo(I-NAME_STUDENT), 860632713425(B-ID_NUM), Hlengiwe(B-NAME_STUDENT), Swetha(I-NAME_STUDENT), 530670102508(B-ID_NUM), 530670102508(B-ID_NUM), Tino(B-NAME_STUDENT), Swetha(I-NAME_STUDENT), 875673967537(B-ID_NUM), 860632713425(B-ID_NUM), Tino(B-NAME_STUDENT), Lopez(I-NAME_STUDENT), 557349702179(B-ID_NUM), Swetha(B-NAME_STUDENT), Swetha(I-NAME_STUDENT), 784372734211(B-ID_NUM), Alex(B-NAME_STUDENT), Swetha(I-NAME_STUDENT), 054176622314(B-ID_NUM), Alex(B-NAME_STUDENT), Bravo(I-NAME_STUDENT), 674915248960(B-ID_NUM), Tino(B-NAME_STUDENT), Lopez(I-NAME_STUDENT), Hlengiwe(B-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Mohd Asim 1. Challenge: Describe your challenge, including all relevant information. In my role as Customer Experience manager, I consult and support new product launches in our organisation. My role is to be the advocate for the customer and ensure solutions being delivered result in a positive experience for the customer. Recently I was brought in to assess a seemingly simple project. It involved working with a partner and leveraging their state of the art billing platform to provide a seamless and flexible wireless plan (I work for a Telecommunications company). One of those projects that was labelled a needle mover! After a few meetings it became clear that there were a million concerns from functions all over the organisation, from Customer Care to Finance to IT. Each person representing their own functional area only knew one piece of the puzzle. Having worked in the organisation for over 10 years in a multitude of functions I felt that there were a lot of employee and customer facing impacts that were being missed as most people on the project did not see the interdependencies of their functions. Everyone was focused on the “What If” phase of design, while I worried that the cross functional team needed to understand and align on the current state- “What Is.” As mentioned in Week 2, the story of George and Geoff, my repertoire within the organisation was allowing me to sense the need for developing customer empathy to drive insights, uncover opportunities and identify risks. 2. Selection: I had recently read about the Mind Mapping tool in “Creative Confidence” by Tom & David Kelley. I felt this would be a great tool at this stage of the project since my goals was to bring about a common understanding of the customer needs, stakeholder views, identify patterns of opportunity and risk and overall drive insights towards how best to execute this project. (Week 2: The Me-You-Health Story.) 3. Application: Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). Although I understood in principle what Mind Mapping was all about, and unconsciously used it many times in my personal life while doodling and musing on tough problems, I had never used it at work. I decided to book a 3 hour meeting with all the stakeholders. I made sure I booked a room with multiple white boards and brought with me an assortment of different colored white board markers. After explaining to everyone the importance of looking at this project holistically, both from an internal and external lens, I asked everyone to agree upon the goal of the project. This I wrote in the middle of the white board with a rectangle around it. Afterwards I asked each stakeholder to introduce themselves and tell us what role they performed within the context of this project, and what concerns they had. As each person spoke I jotted down these items on the white board, connecting their roles as sub-nodes to the main goal, and their concerns or ideas as sub-sub-nodes underneath their sub-nodes. Imagine a hub and spoke diagram growing outwards. In between invariable other members of the group would think of an issue, opportunity or simply fact while they heard their colleagues speak. I captured these in different colors and drew dotted lines between ideas to signify dependencies, putting smiley faces next to wins and frowns () next to areas which required more work. As the map expanded there were several aha moments, especially as people saw positive and negative feedback loops, concerns, etc. All the stakeholders finished the meeting with a much more grounded understanding of the net new work streams that were required to be scoped and assessed if we were to meet the objectives of the project. Since this was my first time, I was improvising as I went along, however everyone appreciated as the complexity of the situation developed visually for all to see. 4. Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly). As the map expanded there were several aha moments, especially as people saw positive and negative feedback loops, concerns, etc. All the stakeholders finished the meeting with a much more grounded understanding of the net new work streams that were required to be scoped and assessed if we were to meet the objectives of the project. In a subsequent meeting we reviewed these net new work streams, prioritized them by business impact and started testing/investigating these scenarios. Half way through the exercise we realized that the cost to implement this project was under-estimated and would be close to triple the amount originally presented. Ultimately the project was put on hold so the organisation could focus on other priorities and saved everyone a lot of time, effort and money. 5. Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one - - and the reason(s) why. Some key learnings for me after my first mind mapping attempt  There will always be someone who cannot join in person and will be over the phone – ensure the white board can be shared via web cam to ensure everyone can participate  As more items were brought up, in hind-sight, there could have been better ways I could have captured this information on the white board. For next time I will give some thought in advance to the types of information that would be captured and plan ahead what that hierarchy would look like  In this meeting, I was the one facilitating and writing on the board. In the future I would like to co-create better with the stakeholders by finding creative ways for them to participate more than just giving their opinion e.g., pausing mid-way and asking teams to go to the white board and put stick notes to provide more feedback, etc.  Practice, practice, practice! [/INST]Mohd(B-NAME_STUDENT), Asim(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Wilson Syafinaz Dec 17, 2020 -1- Patent filing workflow improvement (Learning-Launch) Challenge I am involved with coming up with innovative ideas with a team to streamline certain processes in my organization. Our methodology utilizes brainstorming these new ideas in order to tackle challenges that come up in the oil and gas industry. My scope of work takes me to deal with scientists, technicians, and lawyers alike. The way of sending the message of my idea needs to be understood by a multi-disciplinary and diverse background of characters. Once an idea passes the criteria of myself and my peers, it has to undergo rigorous scrutiny by a team of attorneys that will defend the patentability of the idea to the deciding members of the patent office. Selection Our team explored several design thinking techniques, we decided to attempt the learning launch tool. We opted for the learning launch tool because it allowed experimentation to quickly test an idea that would lead to a prototype. Application For our first learning launch, we concentrated on the structure/execution of our patent processing stage gates. The original patent disclosure manuscript should be written in a language easy to comprehend and suitable to the audience addressed. We wanted to see if we could shorten the workflow for producing a patent from the existing workflow practiced. The current workflow involves five nodes: 1) Approval of the manager; 2) Approval by the patent committee; 3) Approval of internal patent lawyer; 4) Approval of external patent lawyer; 5) Submittal of the patent discloser form to the U.S. Patent and Trade Office (USPTO). If we have fewer nodes, then we will have quicker patent workflow, which leads to filing for more patents quickly. We decided to merge nodes 1 and 2; as well as, nodes 3 and 4. This new prototype allowed us to shorten the patent workflow down to only three nodes; namely: 1) Approval of the manager who would head the patent committee; 2) Approval of patent lawyer; 3) Submittal of the patent discloser form to the U.S. Patent and Trade Office (USPTO). Insight By applying the learning launch tool, our team was able to apply the what if analysis strategy of the design thinking process. The prototype was tested through experiments, which provided a quick resolve to the patent workflow procedure. Prioritization was practiced by the team which provided optimum resolve to the issue and allowed the emergence of a viable prototype. The result from the experiments proved invaluable; it speeded up the process of applying for and ultimately have more patents granted in a shorter period of time. The results obtained from the exercise provided Wow solution that works. Approach The team keenly followed design thinking strategies. They identified the problem through the what is stage, then, they investigated ways to improve the situation through a myriad of iterative processes. They reached a consensus to what turned into a working Wow solution to the original patenting workflow procedures. The outcome from the exercise was tested through experimenting with the Wilson Syafinaz Dec 17, 2020 -2- prototype developed by the team. This issue is that the team is yet to find an even better workflow for patent filing which leave us with an open-ended project awaiting an even more valuable potential prototypes to be experimented with. [/INST]Wilson(B-NAME_STUDENT), Syafinaz(I-NAME_STUDENT), Wilson(B-NAME_STUDENT), Syafinaz(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Madina Eno Course title- design Thinking for Innovation. Reflection – Mind Mapping Challenge Mind mapping is not a new subject to me as being a Project Management Professional I have used this tool and has been using regularly in my professional work. During data gathering for new projects I had applied the techniques of focus groups, brainstorming, mind mapping and intervening. The challenge I received in my project to resolve the complaints of sub-contractors are not getting paid by the main contractor. The mechanism available in our existing system is that the main contractor is filing for payment is required to submit a letter to us that they have cleared all the payments due to their subcontractors. But the submitted invoice documents are so huge, the accountants are forgetting to check whether the contractor has submitted the letter or not. The task was given to me and I applied the mind mapping technique by gathering the entire team involved in invoice processing and asked different questions, why we are missing to check, how we can ensure that the payments are made. During the detailed discussion several ideas developed and implemented.my challenges included, empathize, define, ideate, prototype and test. Mind mapping helped in getting the creativity, thinking, team work and business. Selection My problem was a new and require to gather ideas and hence I chose this mind mapping tool. The video by Raaz Gupta is a reference for my application, as narrated by Mairan, Mind mapping is one of the most powerful tools in the design thinker's toolbox. It's used to look for patterns, it's used to look for insights, that lead to more creative solutions to your design challenge. In my challenge it is a best tool because it gave the opportunity to the audience to figure out how the team can ensure that the sub- contractors and material suppliers are paid by the main contractor and we as a client what mechanisms to apply as a controlling point on this matter. Application The reference of my views are based on the video presentation made by Raaz Gupta, professor @Darden University. The design thinking process consists of four steps, what is m what if, what wows and what works. During what is, we formed the teams and went through applying the design thinking tools covering the four what’s. The first one – what is:- what is “mind mapping” and how it is applied in our case Mind mapping is looking for patterns and insights in a large quantity of data you collected during your exploration of what is the current reality. The problem was to identify by projecting what enforcements can be added to ensure payments to sub-contractors by JLT: Company General Use main contractor. We figured different options and gathered the data. The goal is to establish criteria for the what-if idea generation phase. What if: - This is a idea generation phase. In my case I got all my stakeholders in a meeting room, provided them clip charts and asked them to create what scenarios can be applied to ensure the payments are received by the sub-contractor What wows: and what works – Reference is my learning of innovation challenges of George and the success of Jeff. In Me You health utilized Chris and his partner’s way of idea generating questions. Based on this learning generated ideas and gathered information and as a result come with a solution to add “and enforcement tab in SAP workflow action where in the invoice approval workflow initiator must check the box that he has seen the letter submitted by the contractor that he has paid all dues to his sub-contractors. And further it is decided that the contractors shall obtain signatures from the sub-contractors that they have received the payments Insight and approach After conducting mind mapping and applying all the design tools of my challenges, I gained insight that it is a good way to have idea generation that has led to success in my problem solving. In my next approach, I intend to utilize external users in the mind mapping and further benchmark my activity with other departments within project management team. Reference, I used in my above exercise. • Napkin pitch • Preparing our mind to innovate what is, what if, what wows and what works • The big idea • Needs/benefits • Business class. [/INST]Madina(B-NAME_STUDENT), Eno(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking: A Creative Approach to Problem- Solving Name: Amparo Absträct Design thinking understanding the human needs related to a problem, reframing the problem in human-centric ways, creating many ideas in brainstorming sessions, and adopting a hands-on approach to prototyping and testing-offers a complementary approach to the rational problem soving metho ds typicaly emphasized in businesss schools. Business schol instructors may percelive design thinking. a relatively new and complex multi-step, iterative process, to be beyond ther capabilities or time/resOurce constraints. This experiential exercise provides a relatively easy, low investment approach to incoporating an overview of design thin king into any course. ith minimal instnuctor preparation, parucipants can have a positive expenence Using design thinking to solve a real problem, consuming as litle as an hour of class time. This activity is suitable for undergrad uate and graduate cour ses in any business discipline. The provioed lesson plan, Slides, and workD ook make rt easy to tacitate students experience of the design thinking process. Key words: Design thinking, human-centered design, hurnan-centered problem-solving. innovation, creative min dse, reative process, creative confidence empathy, critical thinking. problem-solving, reframing, learning by doing. active leaming.process mastery [/INST]Amparo(B-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking – Edgar Lara 1.- CHALLENGE AND SELECTION: a local cafeteria located in the center of the city considered among its development plans to expand its menu in order to increase its profit margin, since it had remained stagnant during the last 2 years; The idea of its owners was to create a special menu for children as the cafeteria is located relatively close to two study centers and additionally it was very common for parents to come to the place with their children. However, for the most part they were companions of their parents, but they did not consume local products; and the consumption was carried out in other places in the vicinity. The problem with this situation was that although the owners had hypotheses about which dishes may be attractive to children, in the end they were not sure of the reception they would have once they were on the menu. Likewise, it was a priority to analyze the viability of the project to start it up, since recent adaptation and remodeling of the premises to make it more attractive to customers meant large investments, which is why it was important to increase the level of profit for stability of the business. 2.- APPLICATION: Considering the antecedents, the generated action plan consisted in that for a week, the children who enter the premises or who visit the surroundings would be offered to choose between several selected products and dishes which they would most like to taste, to then receive feedback on the taste and presentation of it; and once this information has been compiled, consider which would be the most selected product (s) and those with the best criticism to add to the menu; Likewise, the details related to the presentation of the product would be considered to be more attractive. 3.- INSIGHT & APPROACH: In this way, once the application process has been carried out and with a minimum investment, it could be defined from the first source, which with the dishes that will have the highest and lowest output to be considered in their production plans. Likewise, through the information collected, modifications were considered regarding the ingredients or preparation; Likewise, through this information it was possible to define the most attractive presentation for targeted clients and in this way determine, which would be the dishes to add to the menu; During the course of the following months, the restaurant increased its profitability, as well as the number of customers increased, which is why the application of the chosen technique gave the expected results. [/INST]Edgar(B-NAME_STUDENT), Lara(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: DESIGN THINKING Ahmed Saeed Ahmed Saeed DESIGN THINKING Ahmed Saeed CHALLENGE When we talk about Argentina, we are talking about a country that is currently not doing well in economic terms. That is why when looking for solutions we must consider different scenarios. When a country does not manage its resources well, it is necessary to rethink what they are doing well and what they are doing wrong. So, let us go to a small town in Santiago del Estero called Vilmer. In this small town, the distribution of income is ineffective, the public schools are in charge of giving the students each meal. As everything in this town is public service, corruption and lack of work abound, many of the parents of the children who attend public school are unemployed. We interviewed many of the students who attend the school canteen and 87% agreed that the quality of the food was deteriorating and there are almost no quality fruits. SELECTION The tool I selected to deal with this problem was storytelling. To start dealing with this idea we must visualize this city with a happy mentality, all open markets, quality of services. With this visualization we found out what kind of resources the town need. To get seriously involved in this issue, we had to prepare our mindset and engage with people's needs and be open to learning about their culture. That is why we ask ourselves what we can do, We decided to get in touch with merchants and distributors in the area, to find a better offer and opportunities to offer better profitable options to obtain a healthy and nutritious meal. Application Through these new contacts and ties that we strengthen, we can give greater connectivity to this town that is so far from the city. In this way, we managed to increase labor demand in a stupendous way and get many of the families that were unemployed to get a job. We managed to increase the jobs that could not be obtained within the schools due to the increase in the supply of production within the cafeteria. That was how we entered on the Wow Zone, the costumers want it, we can do it, we connected it, and the economics of the town can sustain it. We made the learning Launch just to take a small view of how this idea may be in the real marketplace and it really succeeded. Insight It was the first time I used this tool and I feel that it helped me to connect in a highly effective way with the members of my team and the people who were part of this experiment. Approach The truth is that I loved being part of this project and being able to use the tools we learned. I would like to learn to be able to connect and use more tools and thus be able to improve day by day. Next time I will use better tools, I hope it will be helpful to read my project [/INST]Ahmed(B-NAME_STUDENT), Saeed(I-NAME_STUDENT), Ahmed(B-NAME_STUDENT), Saeed(I-NAME_STUDENT), Ahmed(B-NAME_STUDENT), Saeed(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking for Innovation Peer-graded Assignment: Reflection Tool selected: Storytelling Joao Courtois Elements: 1. Challenge: Describe your challenge, including all relevant information. The challenge proposed to me was to create a solution that would help customers of a tobacco company to improve their health habits and inspire communication with the company. I could propose any idea, but it needed to be structured and proved in some degree. 2. Selection: In your own words, briefly describe the tool you selected (e.g., what it is and why you selected it for your challenge -- including any appropriate video lecture references). I selected the Storytelling tool, because I knew I had to explain my idea very clearly, while providing the necessary information for the company to judge my idea. With Storytelling, I can do both, and it helps me to paint a vivid picture about the problem and how my solution is going to address that problem to help the user. 3. Application: Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). First, I started thinking about all the problems the user of tobacco products may face, in a brainstorming way. With this, I could expand my possibilities and came up with a range of problems to address. After that, I did a prioritization, focusing on the problems with the potential to generate great benefits if they were solved. Prioritizing one problem, I could come up with an idea for a solution. I conducted a user research, to test and validate the problem and the willingness of the consumer to accept my idea. Once I analyzed the results, I confirmed my expectations, and was able to create an MVP of an app to show to the judges. I used the Storytelling tool to craft my presentation, and to create a compelling pitch to present to the jury. In my pitch, I addressed the main steps involved in storytelling, including: a persona that represented the possible user, a clear problem, with data to backup my affirmations, the solution (my idea) to the problem, and the expected results. 4. Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly). Applying the Storytelling tool made me think deeply about the user whom I was developing the solution to, and also gave me more deep insights about how my idea could relate to the user habits and routine. 5. Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s) why. Next time, I will make a more profound user research, to better understand the personas involved in the problem I am trying to solve. This will give me better insights to craft a better storytelling around my idea and will help me to better express and sell my solution. My prototype: [/INST]Joao(B-NAME_STUDENT), Courtois(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Reflection – The story of African rivers Manuel Vazquez – Director Innovation and Transformation at Wollega Challenge With 2500 staff in Africa, Wollega is one of the largest engineering consultants on the continent and the largest consultant in South Africa. The company has completed its two year business plan which is focussed on building a future ready Wollega. This future ready strategy is built on three platforms of innovation, digital engineering and eminence. The innovation platform is defined in the Wollega Business plan as follows: “Our innovation aspiration for our organisation is that our clients must see benefits from that focus on innovation. Innovation will be focussed on clients and we need to demonstrate the value of our ideas to both our clients and to the business. At the heart of our innovation of the client experience will be the concept of design led thinking. Our innovation program is in place to differentiate our offerings. We will encourage and nurture innovation and technical excellence from our people.” As Director Innovation and Transformation for Africa I am responsible for the implementation of the innovation strategy and design thinking on the continent. The process of implementing an innovation culture and systems thinking into an engineering consulting business is not easy in that engineers are very analytical thinkers. Selection I have chosen storytelling as one of the tools to introduce design methodologies into the business. We all have our own stories and through using this approach we can hopefully get employees to understand the power of using this tool. By using storytelling we can get our engineers to have more empathy for the end users of our projects. Storytelling allows us to connect real people to our solutions. If we can get our engineers to reflect on the emotions and feelings of the end users it will allow us to approach problems from a very different perspective. Through storytelling we understand that there are much larger group of stakeholders who we sometimes overlook or make assumptions about that are through our world view. This requires us to spend more time asking questions relating to why. As engineers we tend to jump very quickly to the solution mode or what works? Storytelling gives you a different perspective that allows you to spend more time with what is? Application In applying the story telling tool we chose a project in Nairobi related to providing a solution for cleaning up the urban rivers. Instead of using a technical environmental approach we adopted a storytelling methodology. We looked at the relevance of rivers in African culture and the role it played in shaping African culture. We discovered a term: “By the rivers” which has its roots in African culture. If you had a special announcement to make you would go ‘down to the river’ to make the announcement. The term therefore has special significance in African culture and speaks to the history and legacy of the area. By adopting this approach we could tell a very rich African story of the impact that rivers play in shaping culture and history. We then speak about how local people can reclaim the rivers. By reclaiming the rivers they can reclaim their history and legacy as Africans. After this story has been told we introduce the environmental aspects and what innovation we can use for people to reclaim the rivers. Insights Through using this approach we discovered that rivers play a significant role in shaping African history and culture. It is a special place linked to significant stories in the history of the continent. Through telling this story you can reignite pride and passion in people and their history. By elevating this part of their history and recognising the significance of rivers people start to have a renewed pride in being African and they feel that their story has relevance. A broad range of stakeholders were identified through the storytelling process with most people being able to relate similar stories from their forefathers. The challenges that people experienced through the stories were very similar. The idea of cleaning up the rivers took on a new significance because it was much more than a “foreign” environmental issue. It became an opportunity to reclaim the history and legacy of whole communities. It also became an opportunity to meet old and lost friends. A rally point around celebrating what it means to be African. The environmental programmes and technology artefacts that were introduced became tools to reclaim their history. This is a significant different approach to the traditional way of innovation and technology being brought into Africa. The traditional way which says this is some great technology that that will solve your problems. “It works in the Western world and will therefore work in Africa.” We see numerous cases across Africa where inappropriate technology is implemented or when solutions are provided that are not through the lenses of Africans. Storytelling allows us to place the end user at the centre of what we are doing. It allows us to have empathy and understanding of people’s challenges, hopes and aspirations. Approach The storytelling approach worked very well with getting the local citizens on board and supporting a river cleaning project in the locality. The challenge is now to scale this up and include private sector early on in the process for them to become an invested stakeholder. This can be done by identifying corporates that are located close to the river and getting them to “adopt” certain sections of the river in the vicinity. In order to do this corporates need to feel that they are also part of shaping the story and in this way take joint ownership of a natural resource that can ultimately add value to the city and their employees. [/INST]Manuel(B-NAME_STUDENT), Vazquez(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Design Thinking Innovation – Reflection on Learning Launch Mlungisi Msibi, 05.02.2021 Challenge As a DIGITAL FACTORY, the training and the development of skills, especially technical, of employees remains among the main concerns of our company, knowing that the Digital IT domain is undergoing a very important evolution at this time. However, the planning and selection of classic training courses is subject to many constraints linked mainly to circumstances of the Covid-19 pandemic, the simultaneous unavailability of employees for a specified period due of projects commitments, the uncertainty of quality of training and trainers and the lack of visibility on the degree of learning per employee. Selection We decided to do a learning launch that allowed us to test very quickly & inexpensively whether we were on the right track or whether we needed to pivot completely our thinking. Even if the outcome is not as desired, the loss is minimal as the investment is low. A learning launch is in fact always beneficial: you quickly know whether you are on the right track with something or whether you need to go back to the drawing board and formulate based on the gathered insights a new or refined hypothesis. Application The online training seems to be the best solution that can meet our assumptions: • Respect for physical distancing (directive of the Minister of Health) • Flexibility in time, the employee can study in the evening, on the weekend • Multiple trainings in a short period of time • Monitoring progress and assessment of learning The e-Learning platforms have become intuitive and interactive and offer a variety of confirmed courses in partnership with internationally recognized universities as well as ways to monitor progress and evaluate employees at the end of training. We chose 2 online training platforms: Coursera and Pluralsight. In order to test the solution in action, we created test accounts for 2 groups, the first composed of 2 project managers and the second of 4 developers. The trainings chosen are «Design Thinking» on Coursera for the 1st group and «DevOps» for the other on Pluralsight and we started the training simultaneously with a period of one month to finalize them. Learning Launch Solution to be tested e-Learning Who 2 project managers and 4 developers Where online How Creating a test accounts on 2 e-learning platforms Cost NULL Duration 1 month As a member of the 1st group, the training of «design thinking» on Coursera was very satisfactory for me in terms of content and quality, the learning path provides flexibility and content tracking of the progress and the final exam allowed me to effectively evaluate the acquired knowledge. Finally, all participants in this test confirm the reliability of the chosen platforms and the duration of one month was enough to finalize the courses perfectly. We therefore decided to go to generalization by creating accounts and collecting the training topics desired by the employees of the company in order to develop a year training plan. Insights The learning launch has allowed us to reach the right solution with a total respect for the requirements of our environment and in a rather limited period and with an almost negligible investment. In addition, during the experiment, we discovered other opportunities and benefits offered by the chosen platforms that can improve the sense of learning and sharing within our institution. Approach The learning launch has proven to be very reliable and it is a tool that can be particularly useful to us to test all new concepts in a safe way in terms of time and money. It will also allow us to solidify our new solutions in order to live a successful implementation both on the concrete side and on the satisfaction of the various stakeholders! [/INST]Mlungisi(B-NAME_STUDENT), Msibi(I-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: Mind mapping Challenge Fatima Molina, an educated lady has been a full time home-maker for the last decade and a half taking care of the house and studies of her children while her husband was the sole breadwinner for the family. Before becoming a full time homemaker, Fatima used to work in the Training department of cab hiring company where she was responsible for training drivers. With no support system like parents to take care of her three children, Fatima, besides the household chores focused on the education of her children as that gave her the satisfaction of applying her education and doing something worthwhile. Schools in India forces students to spend an inordinate time in studying at home – home tutors are very common even for boys and girls studying in lower classes. Fatima took upon herself to be the home tutor for her three children, herself learning things that she hadn’t learnt in the past. Now all her three children are out of school and Fatima has a fair amount of free time in hand. Now she wants to re-start her career. Selection The tool I have decided apply for Fatima is Mindmapping. I felt that this tool is appropriate for Fatima as it important to probe what she wants to do, what are her strengths and, most importantly what she expects to be the outcome. Application and Insights The first question that I ask her is what she is good at. After thinking for a while, she replies that there are two things that she is good at – teaching people and cooking. Does she have any formal qualification in any of these two lines? She has Bachelors in Education while cooking she has learnt on her own. Is she looking for a full time job, part time job or wants to do something on her own? She wants to so something on her own as jobs will be difficult to find and will penalize her for the years that she was not working. Does she have the capacity to invest in any venture she wants to start? She has some ability to invest has she has some savings of her own and her husband can also pitch in as they would not be spending so much on their children’s college education in the next three years as in India College education for the academically good students is subsidized by the government. Of the two, where she feels she can make a mark quicker – cooking or teaching? She felt it would be teaching as she has three kids’ results as testimony. Why she felt her kid did well under her? She taught in a structured manner, going beyond what is mentioned in school books. She often made things interesting for them by telling them stories as well as visually interpreting problems. She felt her role of training drivers helped her in this approach. Approach With the above mind mapping tool, it was suggested to Fatima that she can start with a ‘mini school’ and if successful can work towards rolling out a full scale school. What is ‘mini school’? It is a Tutorial for students in her house. She can advertise her services through the following methods: • Posters in all adjoining housing colonies • Ads in the local yellow pages that are circulated in the vicinity • News paper inserts • Inserts handed over to boys and girls once they are dropped from the school bus She can also illustrated how she is different from other teachers. Depending on the success of this exercise, she can plan by first having a bigger Tutorial – for that she can hire an empty flat in the vicinity. While this exercise is on, she can also start her planning for starting a school. [/INST]Fatima(B-NAME_STUDENT), Molina(I-NAME_STUDENT), Fatima(B-NAME_STUDENT), Fatima(B-NAME_STUDENT), Fatima(B-NAME_STUDENT), Fatima(B-NAME_STUDENT), Fatima(B-NAME_STUDENT), Fatima(B-NAME_STUDENT), Fatima(B-NAME_STUDENT)</s>

<s>[INST] What is the personally identifiable information (PII) in this piece of student writing? There are seven PIIs; NAME_STUDENT (The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.), EMAIL (A student’s email address.), USERNAME (A student username on any platform.), ID_NUM (A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.), PHONE_NUM (A phone number associated with a student.), URL_PERSONAL (A URL that might be used to identify a student.), STREET_ADDRESS. The writing is following: EXAMPLE REFLECTION – FIXED MINDSET Challenge: I am Narayan Majid, I am going to tell you about fixed mindset. Before completing the course, I had a completely fixed mindset. Now I have changed my mindset because there is more unwanted challenge in fixed mindset which I came to know from this course. There are those types of challenge in fixed mindset. If you guys have fixed mindset then once think about it. Now I am challenging myself to change my mindset from fixed to growth mindset. Selection: So, I select my mindset to be a growth mindset and knowledgeable mindset. I select growth mind set because our professor taught about fixed mindset and growth mindset and I am impressed by growth mindset and I select growth mind set. According to me, growth mindset is like hungry mind which is always ready to gain knowledge and stay quite like it knows nothing. Everyone wants success and best life. To achieve success, you have to do something special today and that’s why I select growth mindset. Application: The general application of growth mindset is to increase knowledge, experience, and always ready to gain knowledge. To gain this and make something new on you, you have to challenge yourself to be great and achieve your goal. I have not applied this tool yet. Currently I am studying whenever I will start thinking about my business and innovation this idea will be applied for it. Insight and Approach: I don’t have experience about business yes, I will make a group and start my own later. For this I have to gain knowledge and experience about that first. By completing this course now i can challenge myself at different situation and all and i will approach my destination. I will apply all my knowledge and experience which I gain from studying, seniors, documentary, others experience, market visit and all so that I can make something different. I will apply some different and modern tools to develop and help others. Our society is not well developed on every position and situation, to develop properly in every place we have to use different ideas and proper knowledge. In the end, take every risk as opportunity and challenge yourself to do something new and to learn something new. [/INST]Narayan(B-NAME_STUDENT), Majid(I-NAME_STUDENT)</s>