tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
stringclasses
3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
stringclasses
10 values
negativereason_confidence
float64
0
1
airline
stringclasses
6 values
airline_sentiment_gold
nullclasses
3 values
name
stringlengths
2
19
negativereason_gold
nullclasses
13 values
retweet_count
int64
0
44
text
stringlengths
12
186
tweet_coord
nulllengths
10
28
tweet_created
stringlengths
25
25
tweet_location
stringlengths
1
34
user_timezone
stringlengths
3
27
570,306,133,677,760,500
neutral
1
null
null
Virgin America
null
cairdin
null
0
@VirginAmerica What @dhepburn said.
null
2015-02-24 11:35:52 -0800
null
Eastern Time (US & Canada)
570,301,130,888,122,400
positive
0.3486
null
0
Virgin America
null
jnardino
null
0
@VirginAmerica plus you've added commercials to the experience... tacky.
null
2015-02-24 11:15:59 -0800
null
Pacific Time (US & Canada)
570,301,083,672,813,600
neutral
0.6837
null
null
Virgin America
null
yvonnalynn
null
0
@VirginAmerica I didn't today... Must mean I need to take another trip!
null
2015-02-24 11:15:48 -0800
Lets Play
Central Time (US & Canada)
570,301,031,407,624,200
negative
1
Bad Flight
0.7033
Virgin America
null
jnardino
null
0
@VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse
null
2015-02-24 11:15:36 -0800
null
Pacific Time (US & Canada)
570,300,817,074,462,700
negative
1
Can't Tell
1
Virgin America
null
jnardino
null
0
@VirginAmerica and it's a really big bad thing about it
null
2015-02-24 11:14:45 -0800
null
Pacific Time (US & Canada)
570,300,767,074,181,100
negative
1
Can't Tell
0.6842
Virgin America
null
jnardino
null
0
@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. it's really the only bad thing about flying VA
null
2015-02-24 11:14:33 -0800
null
Pacific Time (US & Canada)
570,300,616,901,320,700
positive
0.6745
null
0
Virgin America
null
cjmcginnis
null
0
@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)
null
2015-02-24 11:13:57 -0800
San Francisco CA
Pacific Time (US & Canada)
570,300,248,553,349,100
neutral
0.634
null
null
Virgin America
null
pilot
null
0
@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP
null
2015-02-24 11:12:29 -0800
Los Angeles
Pacific Time (US & Canada)
570,299,953,286,942,700
positive
0.6559
null
null
Virgin America
null
dhepburn
null
0
@virginamerica Well, I didn't…but NOW I DO! :-D
null
2015-02-24 11:11:19 -0800
San Diego
Pacific Time (US & Canada)
570,295,459,631,263,740
positive
1
null
null
Virgin America
null
YupitsTate
null
0
@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.
null
2015-02-24 10:53:27 -0800
Los Angeles
Eastern Time (US & Canada)
570,294,189,143,031,800
neutral
0.6769
null
0
Virgin America
null
idk_but_youtube
null
0
@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24
null
2015-02-24 10:48:24 -0800
1/1 loner squad
Eastern Time (US & Canada)
570,289,724,453,216,260
positive
1
null
null
Virgin America
null
HyperCamiLax
null
0
@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D
null
2015-02-24 10:30:40 -0800
NYC
America/New_York
570,289,584,061,480,960
positive
1
null
null
Virgin America
null
HyperCamiLax
null
0
@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p
null
2015-02-24 10:30:06 -0800
NYC
America/New_York
570,287,408,438,120,450
positive
0.6451
null
null
Virgin America
null
mollanderson
null
0
@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn
null
2015-02-24 10:21:28 -0800
null
Eastern Time (US & Canada)
570,285,904,809,599,000
positive
1
null
null
Virgin America
null
sjespers
null
0
@VirginAmerica Thanks!
null
2015-02-24 10:15:29 -0800
San Francisco, CA
Pacific Time (US & Canada)
570,282,469,121,007,600
negative
0.6842
Late Flight
0.3684
Virgin America
null
smartwatermelon
null
0
@VirginAmerica SFO-PDX schedule is still MIA.
null
2015-02-24 10:01:50 -0800
palo alto, ca
Pacific Time (US & Canada)
570,277,724,385,734,660
positive
1
null
null
Virgin America
null
ItzBrianHunty
null
0
@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
null
2015-02-24 09:42:59 -0800
west covina
Pacific Time (US & Canada)
570,276,917,301,137,400
negative
1
Bad Flight
1
Virgin America
null
heatherovieda
null
0
@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!
null
2015-02-24 09:39:46 -0800
this place called NYC
Eastern Time (US & Canada)
570,270,684,619,923,460
positive
1
null
null
Virgin America
null
thebrandiray
null
0
I ❤️ flying @VirginAmerica. ☺️👍
null
2015-02-24 09:15:00 -0800
Somewhere celebrating life.
Atlantic Time (Canada)
570,267,956,648,792,060
positive
1
null
null
Virgin America
null
JNLpierce
null
0
@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.
null
2015-02-24 09:04:10 -0800
Boston | Waltham
Quito
570,265,883,513,384,960
negative
0.6705
Can't Tell
0.3614
Virgin America
null
MISSGJ
null
0
@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???
null
2015-02-24 08:55:56 -0800
null
null
570,264,145,116,819,460
positive
1
null
null
Virgin America
null
DT_Les
null
0
@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA
null
2015-02-24 08:49:01 -0800
null
null
570,259,420,287,868,900
positive
1
null
null
Virgin America
null
ElvinaBeck
null
0
@VirginAmerica I love the hipster innovation. You are a feel good brand.
null
2015-02-24 08:30:15 -0800
Los Angeles
Pacific Time (US & Canada)
570,258,822,297,579,500
neutral
1
null
null
Virgin America
null
rjlynch21086
null
0
@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?
null
2015-02-24 08:27:52 -0800
Boston, MA
Eastern Time (US & Canada)
570,256,553,502,068,740
negative
1
Customer Service Issue
0.3557
Virgin America
null
ayeevickiee
null
0
@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet
null
2015-02-24 08:18:51 -0800
714
Mountain Time (US & Canada)
570,249,102,404,923,400
negative
1
Customer Service Issue
1
Virgin America
null
Leora13
null
0
@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.
null
2015-02-24 07:49:15 -0800
null
null
570,239,632,807,370,750
negative
1
Can't Tell
0.6614
Virgin America
null
meredithjlynn
null
0
@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail
null
2015-02-24 07:11:37 -0800
null
null
570,217,831,557,677,060
neutral
0.6854
null
null
Virgin America
null
AdamSinger
null
0
@VirginAmerica do you miss me? Don't worry we'll be together very soon.
null
2015-02-24 05:44:59 -0800
San Francisco, CA
Central Time (US & Canada)
570,207,886,493,782,000
negative
1
Bad Flight
1
Virgin America
null
blackjackpro911
null
0
@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS
null
2015-02-24 05:05:28 -0800
San Mateo, CA & Las Vegas, NV
null
570,124,596,180,955,140
neutral
0.615
null
0
Virgin America
null
TenantsUpstairs
null
0
@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix
null
2015-02-23 23:34:30 -0800
Brooklyn
Atlantic Time (Canada)
570,114,021,854,212,100
negative
1
Flight Booking Problems
1
Virgin America
null
jordanpichler
null
0
@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢
null
2015-02-23 22:52:29 -0800
null
Vienna
570,094,701,371,469,800
neutral
1
null
null
Virgin America
null
JCervantezzz
null
0
@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?
null
2015-02-23 21:35:43 -0800
California, San Francisco
Pacific Time (US & Canada)
570,088,404,156,698,600
negative
1
Customer Service Issue
1
Virgin America
null
Cuschoolie1
null
0
@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!
null
2015-02-23 21:10:41 -0800
Washington DC
Quito
570,084,582,780,899,300
negative
1
Customer Service Issue
1
Virgin America
null
amanduhmccarty
null
0
@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(
null
2015-02-23 20:55:30 -0800
null
Pacific Time (US & Canada)
570,076,792,993,611,800
positive
1
null
null
Virgin America
null
NorthTxHomeTeam
null
0
@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews
null
2015-02-23 20:24:33 -0800
Texas
Central Time (US & Canada)
570,051,991,277,342,700
neutral
0.6207
null
null
Virgin America
null
miaerolinea
null
0
Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP
null
2015-02-23 18:46:00 -0800
Worldwide
Caracas
570,051,381,534,396,400
positive
1
null
null
Virgin America
null
Nicsplace
null
0
@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday
null
2015-02-23 18:43:35 -0800
Central Texas
null
570,045,393,565,691,900
positive
1
null
null
Virgin America
null
Nicsplace
null
0
@VirginAmerica @freddieawards Done and done! Best airline around, hands down!
null
2015-02-23 18:19:47 -0800
Central Texas
null
570,038,941,497,192,450
neutral
0.6791
null
0
Virgin America
null
elisha_malulani
null
0
@VirginAmerica when can I book my flight to Hawaii??
null
2015-02-23 17:54:09 -0800
i'm creating a monster
Pacific Time (US & Canada)
570,035,876,845,084,700
negative
1
Customer Service Issue
1
Virgin America
null
DannyDouglass
null
0
@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk
null
2015-02-23 17:41:58 -0800
San Francisco, CA
Pacific Time (US & Canada)
570,033,593,394,667,500
positive
0.6639
null
null
Virgin America
null
jamesferrandini
null
0
@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr
null
2015-02-23 17:32:54 -0800
null
null
570,025,482,344,898,560
negative
0.6688
Flight Booking Problems
0.6688
Virgin America
null
will_lenzenjr
null
0
@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?
null
2015-02-23 17:00:40 -0800
Iowa City
Central Time (US & Canada)
570,016,304,284,901,400
neutral
1
null
null
Virgin America
null
GottAmanda
null
0
@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! 🍷👍💺✈️
null
2015-02-23 16:24:11 -0800
Los Angeles
null
570,015,408,788,414,460
neutral
0.6578
null
0
Virgin America
null
KGervaise
null
0
@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp
null
2015-02-23 16:20:38 -0800
Georgia
Pacific Time (US & Canada)
570,013,523,650,048,000
neutral
1
null
null
Virgin America
null
papamurat
null
0
@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?
null
2015-02-23 16:13:09 -0800
null
null
570,012,257,549,070,340
positive
1
null
null
Virgin America
null
arieldaie
null
0
@VirginAmerica I'm #elevategold for a good reason: you rock!!
null
2015-02-23 16:08:07 -0800
Los Angeles
null
570,011,341,483,843,600
neutral
0.6799
null
null
Virgin America
null
vacations7
null
0
@VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx
null
2015-02-23 16:04:28 -0800
Turks and caicos
null
570,010,571,707,256,800
positive
1
null
null
Virgin America
null
ChelseaPoe666
null
0
@VirginAmerica wow this just blew my mind
null
2015-02-23 16:01:25 -0800
Oakland via Midwest
Atlantic Time (Canada)
570,010,539,499,393,000
neutral
1
null
null
Virgin America
null
BobGlavinVO
null
0
@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree
null
2015-02-23 16:01:17 -0800
New York, NY
Eastern Time (US & Canada)
570,009,713,447,825,400
neutral
0.6436
null
null
Virgin America
null
lisaaiko
null
0
@VirginAmerica @ladygaga @carrieunderwood All were entertaining
null
2015-02-23 15:58:00 -0800
null
null
570,009,035,455,344,640
neutral
0.6764
null
0
Virgin America
null
grantbrowne
null
0
@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks.
null
2015-02-23 15:55:18 -0800
Worldwide
Central Time (US & Canada)
570,006,886,012,973,060
positive
0.657
null
null
Virgin America
null
joyabsalon
null
0
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood
null
2015-02-23 15:46:46 -0800
Northern Virginia
Eastern Time (US & Canada)
570,004,391,731,847,200
neutral
1
null
null
Virgin America
null
2v
null
0
@VirginAmerica wish you flew out of Atlanta... Soon?
null
2015-02-23 15:36:51 -0800
Los Angeles / Atlanta
Eastern Time (US & Canada)
570,001,194,900,426,750
neutral
0.7118
null
0
Virgin America
null
KSmithFoundHere
null
0
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.
null
2015-02-23 15:24:09 -0800
null
Atlantic Time (Canada)
570,000,071,644,872,700
neutral
1
null
null
Virgin America
null
papamurat
null
0
@VirginAmerica Will flights be leaving Dallas for LA on February 24th?
null
2015-02-23 15:19:41 -0800
null
null
569,996,412,286,582,800
negative
0.6939
Flight Booking Problems
0.6939
Virgin America
null
murphicus
null
0
@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!
null
2015-02-23 15:05:09 -0800
new york, new york
Eastern Time (US & Canada)
569,996,245,462,159,360
positive
1
null
null
Virgin America
null
VinnieFerra
null
0
@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures
null
2015-02-23 15:04:29 -0800
brooklyn, Ny
Pacific Time (US & Canada)
569,990,222,609,412,100
positive
0.635
null
null
Virgin America
null
KevinDemsi
null
0
@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊
null
2015-02-23 14:40:33 -0800
Bali, Republic of Indonesia
Kuala Lumpur
569,990,163,209,850,900
neutral
0.7007
null
null
Virgin America
null
giffgaffman
null
0
@VirginAmerica @ladygaga @carrieunderwood - Carrie!
null
2015-02-23 14:40:19 -0800
UK, USA.
null
569,989,504,431,317,000
neutral
1
null
null
Virgin America
null
HanlonBrothers
null
0
@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?
null
2015-02-23 14:37:42 -0800
Gold Coast, Australia
Brisbane
569,989,321,698,074,600
neutral
1
null
null
Virgin America
null
emilybg78
null
0
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.
null
2015-02-23 14:36:58 -0800
Stockton, CA
Arizona
569,989,034,501,500,900
negative
1
Customer Service Issue
1
Virgin America
null
rachie1126
null
0
@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!
null
2015-02-23 14:35:50 -0800
New York, NY
Eastern Time (US & Canada)
569,987,622,484,848,640
neutral
0.6858
null
null
Virgin America
null
adawson66
null
0
@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌
null
2015-02-23 14:30:13 -0800
null
null
569,986,782,567,071,740
neutral
1
null
null
Virgin America
null
SocialPLC
null
0
@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!
null
2015-02-23 14:26:53 -0800
Twin Cities, Minn.
Eastern Time (US & Canada)
569,986,348,041,547,800
positive
1
null
null
Virgin America
null
jeffreymace01
null
0
@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!
null
2015-02-23 14:25:09 -0800
null
null
569,982,307,634,794,500
neutral
0.6814
null
0
Virgin America
null
1stcrown
null
0
@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.
null
2015-02-23 14:09:06 -0800
USA
Central Time (US & Canada)
569,976,620,158,578,700
negative
1
Customer Service Issue
1
Virgin America
null
onerockgypsy
null
0
@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/
null
2015-02-23 13:46:30 -0800
next city
Pacific Time (US & Canada)
569,973,821,396,152,300
negative
1
Late Flight
0.6789
Virgin America
null
noelduan
null
0
@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?
null
2015-02-23 13:35:23 -0800
SF ↔ NY
Eastern Time (US & Canada)
569,972,508,499,284,000
positive
0.6922
null
null
Virgin America
null
Travelzoo
null
0
@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
null
2015-02-23 13:30:10 -0800
New York, NY
Pacific Time (US & Canada)
569,967,019,958,730,750
negative
1
Lost Luggage
1
Virgin America
null
gianagon
null
0
@VirginAmerica everything was fine until you lost my bag
null
2015-02-23 13:08:21 -0800
New York + Panama
Eastern Time (US & Canada)
569,961,866,224,652,300
neutral
1
null
null
Virgin America
null
bxchen
null
0
@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?
null
2015-02-23 12:47:52 -0800
San Francisco, CA
Eastern Time (US & Canada)
569,949,891,163,615,200
neutral
0.6492
null
0
Virgin America
null
seimatrun
null
0
@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.
null
2015-02-23 12:00:17 -0800
Los Angeles
null
569,948,966,873,370,600
neutral
1
null
null
Virgin America
null
jamied7
null
0
@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?
null
2015-02-23 11:56:37 -0800
London, England
London
569,946,362,126,602,240
negative
1
Flight Attendant Complaints
0.3516
Virgin America
null
seimatrun
null
0
@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt
null
2015-02-23 11:46:16 -0800
Los Angeles
null
569,942,903,683,813,400
positive
1
null
null
Virgin America
null
mrmichaellay
null
0
@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.
null
2015-02-23 11:32:31 -0800
Floridian from Cincinnati
Eastern Time (US & Canada)
569,941,957,490,774,000
positive
1
null
null
Virgin America
null
TaylorLumsden
null
0
@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?
null
2015-02-23 11:28:46 -0800
Dallas, Texas
Mountain Time (US & Canada)
569,940,834,994,401,300
neutral
1
null
null
Virgin America
null
campusmoviefest
null
0
@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF
null
2015-02-23 11:24:18 -0800
USA
Eastern Time (US & Canada)
569,940,323,746,517,000
neutral
1
null
null
Virgin America
null
TaylorLumsden
null
0
@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks
null
2015-02-23 11:22:16 -0800
Dallas, Texas
Mountain Time (US & Canada)
569,935,232,033,366,000
negative
1
Customer Service Issue
1
Virgin America
null
meme_meng
null
0
@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.
null
2015-02-23 11:02:02 -0800
null
null
569,934,395,865,493,500
neutral
1
null
null
Virgin America
null
kyle_romanoff
null
0
@VirginAmerica what happened to Doom?!
null
2015-02-23 10:58:43 -0800
null
null
569,933,816,963,342,340
negative
1
Customer Service Issue
1
Virgin America
null
GunsNDip
null
0
@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness
null
2015-02-23 10:56:25 -0800
null
Pacific Time (US & Canada)
569,933,777,931,145,200
positive
1
null
null
Virgin America
null
artisticwritr87
null
0
@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G
null
2015-02-23 10:56:16 -0800
Seattle, WA
Pacific Time (US & Canada)
569,933,405,506,310,140
negative
0.6792
Late Flight
0.3477
Virgin America
null
arieldaie
null
0
@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(
null
2015-02-23 10:54:47 -0800
Los Angeles
null
569,933,360,564,342,800
negative
1
Can't Tell
1
Virgin America
null
GunsNDip
null
0
@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness
null
2015-02-23 10:54:36 -0800
null
Pacific Time (US & Canada)
569,929,243,146,088,450
negative
1
Can't Tell
1
Virgin America
null
GunsNDip
null
0
@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin
null
2015-02-23 10:38:14 -0800
null
Pacific Time (US & Canada)
569,926,998,824,394,750
negative
1
Flight Booking Problems
1
Virgin America
null
jsatk
null
0
@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R
null
2015-02-23 10:29:19 -0800
Lower Pacific Heights, SF, CA
Pacific Time (US & Canada)
569,923,394,990,420,000
neutral
0.6705
null
0
Virgin America
null
serenaklal
null
0
@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code
null
2015-02-23 10:15:00 -0800
Chicago
Eastern Time (US & Canada)
569,922,008,588,222,460
neutral
1
null
null
Virgin America
null
openambit1
null
0
@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4
null
2015-02-23 10:09:30 -0800
null
null
569,920,824,905,306,100
neutral
0.6545
null
0
Virgin America
null
cabowine
null
0
@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?
null
2015-02-23 10:04:47 -0800
Los Cabos,Mexico
Arizona
569,919,041,244,147,700
negative
1
Can't Tell
0.6513
Virgin America
null
MaryAnnTaylorT
null
0
@VirginAmerica Why is the site down? When will it be back up?
null
2015-02-23 09:57:42 -0800
New York, NY
Arizona
569,915,941,192,015,900
neutral
1
null
null
Virgin America
null
RamotControl
null
0
@VirginAmerica "You down with RNP?" "Yeah you know me!"
null
2015-02-23 09:45:23 -0800
null
Pacific Time (US & Canada)
569,913,339,427,434,500
neutral
0.6639
null
0
Virgin America
null
losermelon
null
0
@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?
null
2015-02-23 09:35:03 -0800
null
null
569,911,816,937,033,700
negative
1
Cancelled Flight
1
Virgin America
null
AlisonK33774854
null
0
@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
null
2015-02-23 09:29:00 -0800
null
null
569,911,674,158,731,260
negative
1
Late Flight
1
Virgin America
null
GunsNDip
null
0
@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin
null
2015-02-23 09:28:26 -0800
null
Pacific Time (US & Canada)
569,911,218,942,517,250
neutral
0.6765
null
0
Virgin America
null
yazdanagh
null
0
@VirginAmerica why is flight 345 redirected?
null
2015-02-23 09:26:37 -0800
null
null
569,910,981,868,060,700
negative
1
Customer Service Issue
0.6863
Virgin America
null
MerchEngines
null
0
@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign.
null
2015-02-23 09:25:41 -0800
Los Angeles, CA
Arizona
569,909,224,521,642,000
negative
1
Customer Service Issue
0.6771
Virgin America
null
ColorCartel
null
0
@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y
null
2015-02-23 09:18:42 -0800
Austin, TX
Mountain Time (US & Canada)
569,907,336,485,019,650
negative
1
Can't Tell
0.659
Virgin America
null
MustBeSpoken
null
0
@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable
null
2015-02-23 09:11:12 -0800
null
null
569,896,805,611,089,900
negative
1
Flight Booking Problems
0.6714
Virgin America
null
mattbunk
null
0
@virginamerica What is your phone number. I can't find who to call about a flight reservation.
null
2015-02-23 08:29:21 -0800
Sterling Heights, MI
Eastern Time (US & Canada)
569,894,449,620,369,400
negative
1
Customer Service Issue
1
Virgin America
null
louisjenny
null
0
@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.
null
2015-02-23 08:19:59 -0800
Washington DC
Quito

Dataset Card for Twitter US Airline Sentiment

Dataset Summary

This data originally came from Crowdflower's Data for Everyone library.

As the original source says,

A sentiment analysis job about the problems of each major U.S. airline. Twitter data was scraped from February of 2015 and contributors were asked to first classify positive, negative, and neutral tweets, followed by categorizing negative reasons (such as "late flight" or "rude service").

The data we're providing on Kaggle is a slightly reformatted version of the original source. It includes both a CSV file and SQLite database. The code that does these transformations is available on GitHub

For example, it contains whether the sentiment of the tweets in this set was positive, neutral, or negative for six US airlines:

airline sentiment graph

Supported Tasks and Leaderboards

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Languages

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Dataset Structure

Data Instances

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Data Fields

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Data Splits

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Dataset Creation

Curation Rationale

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Source Data

Initial Data Collection and Normalization

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Who are the source language producers?

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Annotations

Annotation process

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Who are the annotators?

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Personal and Sensitive Information

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Considerations for Using the Data

Social Impact of Dataset

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Discussion of Biases

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Other Known Limitations

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Additional Information

Dataset Curators

This dataset was shared by @crowdflower

Licensing Information

The license for this dataset is cc-by-nc-sa-4.0

Citation Information

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Contributions

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