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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,306,133,677,760,500 | neutral | 1 | null | null | Virgin America | null | cairdin | null | 0 | @VirginAmerica What @dhepburn said. | null | 2015-02-24 11:35:52 -0800 | null | Eastern Time (US & Canada) |
570,301,130,888,122,400 | positive | 0.3486 | null | 0 | Virgin America | null | jnardino | null | 0 | @VirginAmerica plus you've added commercials to the experience... tacky. | null | 2015-02-24 11:15:59 -0800 | null | Pacific Time (US & Canada) |
570,301,083,672,813,600 | neutral | 0.6837 | null | null | Virgin America | null | yvonnalynn | null | 0 | @VirginAmerica I didn't today... Must mean I need to take another trip! | null | 2015-02-24 11:15:48 -0800 | Lets Play | Central Time (US & Canada) |
570,301,031,407,624,200 | negative | 1 | Bad Flight | 0.7033 | Virgin America | null | jnardino | null | 0 | @VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse | null | 2015-02-24 11:15:36 -0800 | null | Pacific Time (US & Canada) |
570,300,817,074,462,700 | negative | 1 | Can't Tell | 1 | Virgin America | null | jnardino | null | 0 | @VirginAmerica and it's a really big bad thing about it | null | 2015-02-24 11:14:45 -0800 | null | Pacific Time (US & Canada) |
570,300,767,074,181,100 | negative | 1 | Can't Tell | 0.6842 | Virgin America | null | jnardino | null | 0 | @VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA | null | 2015-02-24 11:14:33 -0800 | null | Pacific Time (US & Canada) |
570,300,616,901,320,700 | positive | 0.6745 | null | 0 | Virgin America | null | cjmcginnis | null | 0 | @VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :) | null | 2015-02-24 11:13:57 -0800 | San Francisco CA | Pacific Time (US & Canada) |
570,300,248,553,349,100 | neutral | 0.634 | null | null | Virgin America | null | pilot | null | 0 | @VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP | null | 2015-02-24 11:12:29 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,299,953,286,942,700 | positive | 0.6559 | null | null | Virgin America | null | dhepburn | null | 0 | @virginamerica Well, I didn't…but NOW I DO! :-D | null | 2015-02-24 11:11:19 -0800 | San Diego | Pacific Time (US & Canada) |
570,295,459,631,263,740 | positive | 1 | null | null | Virgin America | null | YupitsTate | null | 0 | @VirginAmerica it was amazing, and arrived an hour early. You're too good to me. | null | 2015-02-24 10:53:27 -0800 | Los Angeles | Eastern Time (US & Canada) |
570,294,189,143,031,800 | neutral | 0.6769 | null | 0 | Virgin America | null | idk_but_youtube | null | 0 | @VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24 | null | 2015-02-24 10:48:24 -0800 | 1/1 loner squad | Eastern Time (US & Canada) |
570,289,724,453,216,260 | positive | 1 | null | null | Virgin America | null | HyperCamiLax | null | 0 | @VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D | null | 2015-02-24 10:30:40 -0800 | NYC | America/New_York |
570,289,584,061,480,960 | positive | 1 | null | null | Virgin America | null | HyperCamiLax | null | 0 | @VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p | null | 2015-02-24 10:30:06 -0800 | NYC | America/New_York |
570,287,408,438,120,450 | positive | 0.6451 | null | null | Virgin America | null | mollanderson | null | 0 | @VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn | null | 2015-02-24 10:21:28 -0800 | null | Eastern Time (US & Canada) |
570,285,904,809,599,000 | positive | 1 | null | null | Virgin America | null | sjespers | null | 0 | @VirginAmerica Thanks! | null | 2015-02-24 10:15:29 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
570,282,469,121,007,600 | negative | 0.6842 | Late Flight | 0.3684 | Virgin America | null | smartwatermelon | null | 0 | @VirginAmerica SFO-PDX schedule is still MIA. | null | 2015-02-24 10:01:50 -0800 | palo alto, ca | Pacific Time (US & Canada) |
570,277,724,385,734,660 | positive | 1 | null | null | Virgin America | null | ItzBrianHunty | null | 0 | @VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo | null | 2015-02-24 09:42:59 -0800 | west covina | Pacific Time (US & Canada) |
570,276,917,301,137,400 | negative | 1 | Bad Flight | 1 | Virgin America | null | heatherovieda | null | 0 | @VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP! | null | 2015-02-24 09:39:46 -0800 | this place called NYC | Eastern Time (US & Canada) |
570,270,684,619,923,460 | positive | 1 | null | null | Virgin America | null | thebrandiray | null | 0 | I ❤️ flying @VirginAmerica. ☺️👍 | null | 2015-02-24 09:15:00 -0800 | Somewhere celebrating life. | Atlantic Time (Canada) |
570,267,956,648,792,060 | positive | 1 | null | null | Virgin America | null | JNLpierce | null | 0 | @VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you. | null | 2015-02-24 09:04:10 -0800 | Boston | Waltham | Quito |
570,265,883,513,384,960 | negative | 0.6705 | Can't Tell | 0.3614 | Virgin America | null | MISSGJ | null | 0 | @VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select??? | null | 2015-02-24 08:55:56 -0800 | null | null |
570,264,145,116,819,460 | positive | 1 | null | null | Virgin America | null | DT_Les | null | 0 | @VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA | null | 2015-02-24 08:49:01 -0800 | null | null |
570,259,420,287,868,900 | positive | 1 | null | null | Virgin America | null | ElvinaBeck | null | 0 | @VirginAmerica I love the hipster innovation. You are a feel good brand. | null | 2015-02-24 08:30:15 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,258,822,297,579,500 | neutral | 1 | null | null | Virgin America | null | rjlynch21086 | null | 0 | @VirginAmerica will you be making BOS>LAS non stop permanently anytime soon? | null | 2015-02-24 08:27:52 -0800 | Boston, MA | Eastern Time (US & Canada) |
570,256,553,502,068,740 | negative | 1 | Customer Service Issue | 0.3557 | Virgin America | null | ayeevickiee | null | 0 | @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet | null | 2015-02-24 08:18:51 -0800 | 714 | Mountain Time (US & Canada) |
570,249,102,404,923,400 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | Leora13 | null | 0 | @VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response. | null | 2015-02-24 07:49:15 -0800 | null | null |
570,239,632,807,370,750 | negative | 1 | Can't Tell | 0.6614 | Virgin America | null | meredithjlynn | null | 0 | @VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail | null | 2015-02-24 07:11:37 -0800 | null | null |
570,217,831,557,677,060 | neutral | 0.6854 | null | null | Virgin America | null | AdamSinger | null | 0 | @VirginAmerica do you miss me? Don't worry we'll be together very soon. | null | 2015-02-24 05:44:59 -0800 | San Francisco, CA | Central Time (US & Canada) |
570,207,886,493,782,000 | negative | 1 | Bad Flight | 1 | Virgin America | null | blackjackpro911 | null | 0 | @VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS | null | 2015-02-24 05:05:28 -0800 | San Mateo, CA & Las Vegas, NV | null |
570,124,596,180,955,140 | neutral | 0.615 | null | 0 | Virgin America | null | TenantsUpstairs | null | 0 | @VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix | null | 2015-02-23 23:34:30 -0800 | Brooklyn | Atlantic Time (Canada) |
570,114,021,854,212,100 | negative | 1 | Flight Booking Problems | 1 | Virgin America | null | jordanpichler | null | 0 | @VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢 | null | 2015-02-23 22:52:29 -0800 | null | Vienna |
570,094,701,371,469,800 | neutral | 1 | null | null | Virgin America | null | JCervantezzz | null | 0 | @VirginAmerica Are the hours of operation for the Club at SFO that are posted online current? | null | 2015-02-23 21:35:43 -0800 | California, San Francisco | Pacific Time (US & Canada) |
570,088,404,156,698,600 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | Cuschoolie1 | null | 0 | @VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX! | null | 2015-02-23 21:10:41 -0800 | Washington DC | Quito |
570,084,582,780,899,300 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | amanduhmccarty | null | 0 | @VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :( | null | 2015-02-23 20:55:30 -0800 | null | Pacific Time (US & Canada) |
570,076,792,993,611,800 | positive | 1 | null | null | Virgin America | null | NorthTxHomeTeam | null | 0 | @VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews | null | 2015-02-23 20:24:33 -0800 | Texas | Central Time (US & Canada) |
570,051,991,277,342,700 | neutral | 0.6207 | null | null | Virgin America | null | miaerolinea | null | 0 | Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP | null | 2015-02-23 18:46:00 -0800 | Worldwide | Caracas |
570,051,381,534,396,400 | positive | 1 | null | null | Virgin America | null | Nicsplace | null | 0 | @VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday | null | 2015-02-23 18:43:35 -0800 | Central Texas | null |
570,045,393,565,691,900 | positive | 1 | null | null | Virgin America | null | Nicsplace | null | 0 | @VirginAmerica @freddieawards Done and done! Best airline around, hands down! | null | 2015-02-23 18:19:47 -0800 | Central Texas | null |
570,038,941,497,192,450 | neutral | 0.6791 | null | 0 | Virgin America | null | elisha_malulani | null | 0 | @VirginAmerica when can I book my flight to Hawaii?? | null | 2015-02-23 17:54:09 -0800 | i'm creating a monster | Pacific Time (US & Canada) |
570,035,876,845,084,700 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | DannyDouglass | null | 0 | @VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk | null | 2015-02-23 17:41:58 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
570,033,593,394,667,500 | positive | 0.6639 | null | null | Virgin America | null | jamesferrandini | null | 0 | @VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr | null | 2015-02-23 17:32:54 -0800 | null | null |
570,025,482,344,898,560 | negative | 0.6688 | Flight Booking Problems | 0.6688 | Virgin America | null | will_lenzenjr | null | 0 | @VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help? | null | 2015-02-23 17:00:40 -0800 | Iowa City | Central Time (US & Canada) |
570,016,304,284,901,400 | neutral | 1 | null | null | Virgin America | null | GottAmanda | null | 0 | @VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! 🍷👍💺✈️ | null | 2015-02-23 16:24:11 -0800 | Los Angeles | null |
570,015,408,788,414,460 | neutral | 0.6578 | null | 0 | Virgin America | null | KGervaise | null | 0 | @VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp | null | 2015-02-23 16:20:38 -0800 | Georgia | Pacific Time (US & Canada) |
570,013,523,650,048,000 | neutral | 1 | null | null | Virgin America | null | papamurat | null | 0 | @VirginAmerica are flights leaving Dallas for Seattle on time Feb 24? | null | 2015-02-23 16:13:09 -0800 | null | null |
570,012,257,549,070,340 | positive | 1 | null | null | Virgin America | null | arieldaie | null | 0 | @VirginAmerica I'm #elevategold for a good reason: you rock!! | null | 2015-02-23 16:08:07 -0800 | Los Angeles | null |
570,011,341,483,843,600 | neutral | 0.6799 | null | null | Virgin America | null | vacations7 | null | 0 | @VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx | null | 2015-02-23 16:04:28 -0800 | Turks and caicos | null |
570,010,571,707,256,800 | positive | 1 | null | null | Virgin America | null | ChelseaPoe666 | null | 0 | @VirginAmerica wow this just blew my mind | null | 2015-02-23 16:01:25 -0800 | Oakland via Midwest | Atlantic Time (Canada) |
570,010,539,499,393,000 | neutral | 1 | null | null | Virgin America | null | BobGlavinVO | null | 0 | @VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree | null | 2015-02-23 16:01:17 -0800 | New York, NY | Eastern Time (US & Canada) |
570,009,713,447,825,400 | neutral | 0.6436 | null | null | Virgin America | null | lisaaiko | null | 0 | @VirginAmerica @ladygaga @carrieunderwood All were entertaining | null | 2015-02-23 15:58:00 -0800 | null | null |
570,009,035,455,344,640 | neutral | 0.6764 | null | 0 | Virgin America | null | grantbrowne | null | 0 | @VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks. | null | 2015-02-23 15:55:18 -0800 | Worldwide | Central Time (US & Canada) |
570,006,886,012,973,060 | positive | 0.657 | null | null | Virgin America | null | joyabsalon | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood | null | 2015-02-23 15:46:46 -0800 | Northern Virginia | Eastern Time (US & Canada) |
570,004,391,731,847,200 | neutral | 1 | null | null | Virgin America | null | 2v | null | 0 | @VirginAmerica wish you flew out of Atlanta... Soon? | null | 2015-02-23 15:36:51 -0800 | Los Angeles / Atlanta | Eastern Time (US & Canada) |
570,001,194,900,426,750 | neutral | 0.7118 | null | 0 | Virgin America | null | KSmithFoundHere | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down. | null | 2015-02-23 15:24:09 -0800 | null | Atlantic Time (Canada) |
570,000,071,644,872,700 | neutral | 1 | null | null | Virgin America | null | papamurat | null | 0 | @VirginAmerica Will flights be leaving Dallas for LA on February 24th? | null | 2015-02-23 15:19:41 -0800 | null | null |
569,996,412,286,582,800 | negative | 0.6939 | Flight Booking Problems | 0.6939 | Virgin America | null | murphicus | null | 0 | @VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx! | null | 2015-02-23 15:05:09 -0800 | new york, new york | Eastern Time (US & Canada) |
569,996,245,462,159,360 | positive | 1 | null | null | Virgin America | null | VinnieFerra | null | 0 | @VirginAmerica you know it. Need it on my spotify stat #guiltypleasures | null | 2015-02-23 15:04:29 -0800 | brooklyn, Ny | Pacific Time (US & Canada) |
569,990,222,609,412,100 | positive | 0.635 | null | null | Virgin America | null | KevinDemsi | null | 0 | @VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊 | null | 2015-02-23 14:40:33 -0800 | Bali, Republic of Indonesia | Kuala Lumpur |
569,990,163,209,850,900 | neutral | 0.7007 | null | null | Virgin America | null | giffgaffman | null | 0 | @VirginAmerica @ladygaga @carrieunderwood - Carrie! | null | 2015-02-23 14:40:19 -0800 | UK, USA. | null |
569,989,504,431,317,000 | neutral | 1 | null | null | Virgin America | null | HanlonBrothers | null | 0 | @VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? | null | 2015-02-23 14:37:42 -0800 | Gold Coast, Australia | Brisbane |
569,989,321,698,074,600 | neutral | 1 | null | null | Virgin America | null | emilybg78 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh. | null | 2015-02-23 14:36:58 -0800 | Stockton, CA | Arizona |
569,989,034,501,500,900 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | rachie1126 | null | 0 | @VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help! | null | 2015-02-23 14:35:50 -0800 | New York, NY | Eastern Time (US & Canada) |
569,987,622,484,848,640 | neutral | 0.6858 | null | null | Virgin America | null | adawson66 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌 | null | 2015-02-23 14:30:13 -0800 | null | null |
569,986,782,567,071,740 | neutral | 1 | null | null | Virgin America | null | SocialPLC | null | 0 | @VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first! | null | 2015-02-23 14:26:53 -0800 | Twin Cities, Minn. | Eastern Time (US & Canada) |
569,986,348,041,547,800 | positive | 1 | null | null | Virgin America | null | jeffreymace01 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics! | null | 2015-02-23 14:25:09 -0800 | null | null |
569,982,307,634,794,500 | neutral | 0.6814 | null | 0 | Virgin America | null | 1stcrown | null | 0 | @VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please. | null | 2015-02-23 14:09:06 -0800 | USA | Central Time (US & Canada) |
569,976,620,158,578,700 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | onerockgypsy | null | 0 | @VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/ | null | 2015-02-23 13:46:30 -0800 | next city | Pacific Time (US & Canada) |
569,973,821,396,152,300 | negative | 1 | Late Flight | 0.6789 | Virgin America | null | noelduan | null | 0 | @VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm? | null | 2015-02-23 13:35:23 -0800 | SF ↔ NY | Eastern Time (US & Canada) |
569,972,508,499,284,000 | positive | 0.6922 | null | null | Virgin America | null | Travelzoo | null | 0 | @VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV | null | 2015-02-23 13:30:10 -0800 | New York, NY | Pacific Time (US & Canada) |
569,967,019,958,730,750 | negative | 1 | Lost Luggage | 1 | Virgin America | null | gianagon | null | 0 | @VirginAmerica everything was fine until you lost my bag | null | 2015-02-23 13:08:21 -0800 | New York + Panama | Eastern Time (US & Canada) |
569,961,866,224,652,300 | neutral | 1 | null | null | Virgin America | null | bxchen | null | 0 | @virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online? | null | 2015-02-23 12:47:52 -0800 | San Francisco, CA | Eastern Time (US & Canada) |
569,949,891,163,615,200 | neutral | 0.6492 | null | 0 | Virgin America | null | seimatrun | null | 0 | @VirginAmerica I emailed your customer service team. Let me know if you need the tracking number. | null | 2015-02-23 12:00:17 -0800 | Los Angeles | null |
569,948,966,873,370,600 | neutral | 1 | null | null | Virgin America | null | jamied7 | null | 0 | @VirginAmerica hi I just booked a flight but need to add baggage, how can I do this? | null | 2015-02-23 11:56:37 -0800 | London, England | London |
569,946,362,126,602,240 | negative | 1 | Flight Attendant Complaints | 0.3516 | Virgin America | null | seimatrun | null | 0 | @VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt | null | 2015-02-23 11:46:16 -0800 | Los Angeles | null |
569,942,903,683,813,400 | positive | 1 | null | null | Virgin America | null | mrmichaellay | null | 0 | @VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this. | null | 2015-02-23 11:32:31 -0800 | Floridian from Cincinnati | Eastern Time (US & Canada) |
569,941,957,490,774,000 | positive | 1 | null | null | Virgin America | null | TaylorLumsden | null | 0 | @VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ? | null | 2015-02-23 11:28:46 -0800 | Dallas, Texas | Mountain Time (US & Canada) |
569,940,834,994,401,300 | neutral | 1 | null | null | Virgin America | null | campusmoviefest | null | 0 | @VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF | null | 2015-02-23 11:24:18 -0800 | USA | Eastern Time (US & Canada) |
569,940,323,746,517,000 | neutral | 1 | null | null | Virgin America | null | TaylorLumsden | null | 0 | @VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks | null | 2015-02-23 11:22:16 -0800 | Dallas, Texas | Mountain Time (US & Canada) |
569,935,232,033,366,000 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | meme_meng | null | 0 | @VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you. | null | 2015-02-23 11:02:02 -0800 | null | null |
569,934,395,865,493,500 | neutral | 1 | null | null | Virgin America | null | kyle_romanoff | null | 0 | @VirginAmerica what happened to Doom?! | null | 2015-02-23 10:58:43 -0800 | null | null |
569,933,816,963,342,340 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness | null | 2015-02-23 10:56:25 -0800 | null | Pacific Time (US & Canada) |
569,933,777,931,145,200 | positive | 1 | null | null | Virgin America | null | artisticwritr87 | null | 0 | @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G | null | 2015-02-23 10:56:16 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,933,405,506,310,140 | negative | 0.6792 | Late Flight | 0.3477 | Virgin America | null | arieldaie | null | 0 | @VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :( | null | 2015-02-23 10:54:47 -0800 | Los Angeles | null |
569,933,360,564,342,800 | negative | 1 | Can't Tell | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness | null | 2015-02-23 10:54:36 -0800 | null | Pacific Time (US & Canada) |
569,929,243,146,088,450 | negative | 1 | Can't Tell | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin | null | 2015-02-23 10:38:14 -0800 | null | Pacific Time (US & Canada) |
569,926,998,824,394,750 | negative | 1 | Flight Booking Problems | 1 | Virgin America | null | jsatk | null | 0 | @VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R | null | 2015-02-23 10:29:19 -0800 | Lower Pacific Heights, SF, CA | Pacific Time (US & Canada) |
569,923,394,990,420,000 | neutral | 0.6705 | null | 0 | Virgin America | null | serenaklal | null | 0 | @VirginAmerica Can't bring up my reservation online using Flight Booking Problems code | null | 2015-02-23 10:15:00 -0800 | Chicago | Eastern Time (US & Canada) |
569,922,008,588,222,460 | neutral | 1 | null | null | Virgin America | null | openambit1 | null | 0 | @VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4 | null | 2015-02-23 10:09:30 -0800 | null | null |
569,920,824,905,306,100 | neutral | 0.6545 | null | 0 | Virgin America | null | cabowine | null | 0 | @VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ? | null | 2015-02-23 10:04:47 -0800 | Los Cabos,Mexico | Arizona |
569,919,041,244,147,700 | negative | 1 | Can't Tell | 0.6513 | Virgin America | null | MaryAnnTaylorT | null | 0 | @VirginAmerica Why is the site down? When will it be back up? | null | 2015-02-23 09:57:42 -0800 | New York, NY | Arizona |
569,915,941,192,015,900 | neutral | 1 | null | null | Virgin America | null | RamotControl | null | 0 | @VirginAmerica "You down with RNP?" "Yeah you know me!" | null | 2015-02-23 09:45:23 -0800 | null | Pacific Time (US & Canada) |
569,913,339,427,434,500 | neutral | 0.6639 | null | 0 | Virgin America | null | losermelon | null | 0 | @VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account? | null | 2015-02-23 09:35:03 -0800 | null | null |
569,911,816,937,033,700 | negative | 1 | Cancelled Flight | 1 | Virgin America | null | AlisonK33774854 | null | 0 | @VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday . | null | 2015-02-23 09:29:00 -0800 | null | null |
569,911,674,158,731,260 | negative | 1 | Late Flight | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin | null | 2015-02-23 09:28:26 -0800 | null | Pacific Time (US & Canada) |
569,911,218,942,517,250 | neutral | 0.6765 | null | 0 | Virgin America | null | yazdanagh | null | 0 | @VirginAmerica why is flight 345 redirected? | null | 2015-02-23 09:26:37 -0800 | null | null |
569,910,981,868,060,700 | negative | 1 | Customer Service Issue | 0.6863 | Virgin America | null | MerchEngines | null | 0 | @VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign. | null | 2015-02-23 09:25:41 -0800 | Los Angeles, CA | Arizona |
569,909,224,521,642,000 | negative | 1 | Customer Service Issue | 0.6771 | Virgin America | null | ColorCartel | null | 0 | @VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y | null | 2015-02-23 09:18:42 -0800 | Austin, TX | Mountain Time (US & Canada) |
569,907,336,485,019,650 | negative | 1 | Can't Tell | 0.659 | Virgin America | null | MustBeSpoken | null | 0 | @VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable | null | 2015-02-23 09:11:12 -0800 | null | null |
569,896,805,611,089,900 | negative | 1 | Flight Booking Problems | 0.6714 | Virgin America | null | mattbunk | null | 0 | @virginamerica What is your phone number. I can't find who to call about a flight reservation. | null | 2015-02-23 08:29:21 -0800 | Sterling Heights, MI | Eastern Time (US & Canada) |
569,894,449,620,369,400 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | louisjenny | null | 0 | @VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone. | null | 2015-02-23 08:19:59 -0800 | Washington DC | Quito |
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Dataset Card for Twitter US Airline Sentiment
Dataset Summary
This data originally came from Crowdflower's Data for Everyone library.
As the original source says,
A sentiment analysis job about the problems of each major U.S. airline. Twitter data was scraped from February of 2015 and contributors were asked to first classify positive, negative, and neutral tweets, followed by categorizing negative reasons (such as "late flight" or "rude service").
The data we're providing on Kaggle is a slightly reformatted version of the original source. It includes both a CSV file and SQLite database. The code that does these transformations is available on GitHub
For example, it contains whether the sentiment of the tweets in this set was positive, neutral, or negative for six US airlines:
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This dataset was shared by @crowdflower
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The license for this dataset is cc-by-nc-sa-4.0
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