tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
stringclasses
3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
stringclasses
10 values
negativereason_confidence
float64
0
1
airline
stringclasses
6 values
airline_sentiment_gold
stringclasses
3 values
name
stringlengths
2
19
negativereason_gold
stringclasses
13 values
retweet_count
int64
0
44
text
stringlengths
12
186
tweet_coord
stringlengths
10
28
tweet_created
stringlengths
25
25
tweet_location
stringlengths
1
34
user_timezone
stringlengths
3
27
569,262,225,900,359,700
negative
1
Customer Service Issue
0.6733
Virgin America
null
MaximWheatley
null
0
@VirginAmerica Your website is down and I'm trying to check in!
null
2015-02-21 14:27:45 -0800
Washington, DC
Atlantic Time (Canada)
569,261,347,688,607,740
positive
1
null
null
Virgin America
null
carabubes
null
0
@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)
null
2015-02-21 14:24:16 -0800
Los Angeles, California
Central Time (US & Canada)
569,261,128,532,041,700
neutral
0.6809
null
0
Virgin America
null
carabubes
null
0
@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!
null
2015-02-21 14:23:24 -0800
Los Angeles, California
Central Time (US & Canada)
569,260,526,976,544,800
positive
1
null
null
Virgin America
null
wmrrock
null
0
@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4
null
2015-02-21 14:21:00 -0800
CT
Eastern Time (US & Canada)
569,253,311,813,185,540
positive
1
null
null
Virgin America
null
DailyBillboard
null
0
@VirginAmerica Keep up the great work :)
null
2015-02-21 13:52:20 -0800
Los Angeles, California
Pacific Time (US & Canada)
569,253,236,093,268,000
positive
1
null
null
Virgin America
null
BigRichTexasPam
null
0
@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY
[32.84359605, -96.84910929]
2015-02-21 13:52:02 -0800
FREE ADVICE!
Central Time (US & Canada)
569,250,469,178,175,500
positive
0.6775
null
0
Virgin America
null
rtw4
null
0
@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously
null
2015-02-21 13:41:02 -0800
Natick, MA, USA
Central Time (US & Canada)
569,248,437,050,302,460
neutral
1
null
null
Virgin America
null
casualdiego
null
0
@VirginAmerica can you please get me to the new york area before monday afternoon
null
2015-02-21 13:32:58 -0800
okayville, population me
null
569,248,400,836,726,800
positive
1
null
null
Virgin America
null
kyle_romanoff
null
0
@VirginAmerica Thanks so much for the awesome support, you guys rock!
null
2015-02-21 13:32:49 -0800
null
null
569,247,769,166,266,400
negative
0.7053
Bad Flight
0.7053
Virgin America
null
wmrrock
null
0
@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback
null
2015-02-21 13:30:18 -0800
CT
Eastern Time (US & Canada)
569,247,394,002,563,100
negative
1
Late Flight
1
Virgin America
null
wmrrock
null
0
@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.
null
2015-02-21 13:28:49 -0800
CT
Eastern Time (US & Canada)
569,244,860,286,263,300
negative
0.642
Cancelled Flight
0.642
Virgin America
null
BigRichTexasPam
null
0
@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️
[32.8437698, -96.84928399]
2015-02-21 13:18:45 -0800
FREE ADVICE!
Central Time (US & Canada)
569,240,250,192,670,700
positive
0.6667
null
0
Virgin America
null
aaronkurlander
null
0
@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!
null
2015-02-21 13:00:26 -0800
New York, NY
Eastern Time (US & Canada)
569,238,877,178,716,160
negative
1
Cancelled Flight
0.6735
Virgin America
null
MistakeCakeJake
null
0
@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?
null
2015-02-21 12:54:58 -0800
null
Central Time (US & Canada)
569,237,252,154,372,100
negative
1
Customer Service Issue
0.6968
Virgin America
null
NoelArtiles
null
0
@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.
[0.0, 0.0]
2015-02-21 12:48:31 -0800
Austin, TX
Central Time (US & Canada)
569,236,471,690,829,800
neutral
0.634
null
0
Virgin America
null
floatingatoll
null
0
@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight
null
2015-02-21 12:45:25 -0800
Silicon Valley, California
Pacific Time (US & Canada)
569,236,251,129,163,800
negative
0.699
Customer Service Issue
0.699
Virgin America
null
floatingatoll
null
0
@VirginAmerica your mobile site is broken, shows "{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points", won't let me checkin
null
2015-02-21 12:44:32 -0800
Silicon Valley, California
Pacific Time (US & Canada)
569,230,983,075,115,000
negative
0.664
Cancelled Flight
0.3412
Virgin America
null
aaronkurlander
null
0
@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin
null
2015-02-21 12:23:36 -0800
New York, NY
Eastern Time (US & Canada)
569,229,785,500,680,200
negative
1
Cancelled Flight
0.6452
Virgin America
null
aaronkurlander
null
0
@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?
null
2015-02-21 12:18:51 -0800
New York, NY
Eastern Time (US & Canada)
569,226,875,349,835,800
negative
1
Customer Service Issue
0.6766
Virgin America
null
borknagar
null
0
@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks
null
2015-02-21 12:07:17 -0800
chile
Santiago
569,224,234,150,404,100
negative
1
Flight Booking Problems
0.6954
Virgin America
null
propsonline
null
0
@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh
null
2015-02-21 11:56:47 -0800
California, USA
Pacific Time (US & Canada)
569,223,788,639,821,800
negative
1
Cancelled Flight
1
Virgin America
null
propsonline
null
0
@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...
null
2015-02-21 11:55:01 -0800
California, USA
Pacific Time (US & Canada)
569,222,494,952,886,300
positive
0.6522
null
null
Virgin America
null
carlos89178
null
0
@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj
null
2015-02-21 11:49:53 -0800
null
null
569,221,440,794,271,740
positive
1
null
null
Virgin America
null
carlos89178
null
0
@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline
null
2015-02-21 11:45:41 -0800
null
null
569,221,156,504,530,940
negative
1
Can't Tell
0.6526
Virgin America
null
shounshounette
null
0
@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad
null
2015-02-21 11:44:33 -0800
null
null
569,220,232,293,720,060
neutral
1
null
null
Virgin America
null
alanzeino
null
0
@VirginAmerica it’s just a bug report, guys
null
2015-02-21 11:40:53 -0800
San Francisco
Pacific Time (US & Canada)
569,218,762,907,324,400
negative
1
Customer Service Issue
1
Virgin America
null
DonnellyPatrick
null
0
@VirginAmerica hold times at call center are a bit much
null
2015-02-21 11:35:03 -0800
SF Bay Area
Pacific Time (US & Canada)
569,212,570,478,911,500
positive
0.7081
null
null
Virgin America
null
stefanpinto
null
0
@VirginAmerica Like http://t.co/VPqEm31XUQ
null
2015-02-21 11:10:26 -0800
Los Angeles, CA
Pacific Time (US & Canada)
569,211,675,108,180,000
negative
0.6455
Flight Booking Problems
0.3497
Virgin America
null
josephschwegler
null
0
@VirginAmerica Site down? #help
null
2015-02-21 11:06:53 -0800
null
Pacific Time (US & Canada)
569,209,566,715,469,800
positive
1
null
null
Virgin America
null
jennifer_caron
null
0
@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l
null
2015-02-21 10:58:30 -0800
Los Angeles, CA
Pacific Time (US & Canada)
569,208,480,793,567,200
positive
0.6899
null
null
Virgin America
null
miaerolinea
null
0
Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy
null
2015-02-21 10:54:11 -0800
Worldwide
Caracas
569,205,125,278,859,260
positive
1
null
null
Virgin America
null
ninjasistah
null
0
@VirginAmerica thanks so much!
null
2015-02-21 10:40:51 -0800
Massachusetts
Eastern Time (US & Canada)
569,204,272,795,004,900
negative
0.6701
Customer Service Issue
0.3505
Virgin America
null
daniellewolff
null
0
@VirginAmerica Trying to reset my password, email never arrives. Help?
null
2015-02-21 10:37:28 -0800
Los Angeles, CA
Pacific Time (US & Canada)
569,202,691,185,909,760
positive
0.6575
null
null
Virgin America
null
EleonoraKaras
null
0
@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9
null
2015-02-21 10:31:11 -0800
New York
null
569,201,943,131,738,100
positive
1
null
null
Virgin America
null
carlosondrums
null
0
@VirginAmerica Very nicely done. 👏
null
2015-02-21 10:28:13 -0800
Las Vegas
Eastern Time (US & Canada)
569,200,619,430,420,500
positive
0.6701
null
null
Virgin America
null
ninjasistah
null
0
@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)
null
2015-02-21 10:22:57 -0800
Massachusetts
Eastern Time (US & Canada)
569,200,606,595,952,640
negative
0.6489
Late Flight
0.6489
Virgin America
null
stephenasilverm
null
0
@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?
null
2015-02-21 10:22:54 -0800
null
null
569,198,782,421,663,740
negative
0.6786
Cancelled Flight
0.6786
Virgin America
null
mrl6626
null
0
@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?
null
2015-02-21 10:15:39 -0800
null
Arizona
569,198,104,806,699,000
positive
1
null
null
Virgin America
null
SunRighteous
null
0
@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗
null
2015-02-21 10:12:58 -0800
null
Alaska
569,197,967,959,154,700
positive
1
null
null
Virgin America
null
readerriter
null
0
@VirginAmerica sounds like fun !
null
2015-02-21 10:12:25 -0800
CALIFORNIA, USA
Pacific Time (US & Canada)
569,197,611,393,163,260
neutral
1
null
null
Virgin America
null
jeredscott
null
0
@VirginAmerica any updates on flight 413 from Jfk > Lax
null
2015-02-21 10:11:00 -0800
downtown, CA
Pacific Time (US & Canada)
569,197,515,993,534,460
neutral
1
null
null
Virgin America
null
eric_t_lee
null
0
@virginamerica spruce moose!
null
2015-02-21 10:10:37 -0800
Brooklyn
Eastern Time (US & Canada)
569,192,778,468,626,400
negative
1
Customer Service Issue
1
Virgin America
null
bluesmoon
null
0
@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.
null
2015-02-21 09:51:48 -0800
Cambridge, MA, USA, Earth
Eastern Time (US & Canada)
569,182,336,715,243,500
negative
0.6473
Lost Luggage
0.3341
Virgin America
null
RedSoxGirl1976
null
0
@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?
null
2015-02-21 09:10:18 -0800
Somewhere outside of Fenway
Eastern Time (US & Canada)
569,180,623,165,915,140
positive
0.6771
null
null
Virgin America
null
InuAtah
null
0
@VirginAmerica classiq, luv Virgin America. Greetingz
null
2015-02-21 09:03:30 -0800
Abuja
null
569,179,517,522,047,000
negative
0.6636
Customer Service Issue
0.6636
Virgin America
null
borknagar
null
0
@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues
null
2015-02-21 08:59:06 -0800
chile
Santiago
569,176,777,056,079,900
positive
1
null
null
Virgin America
null
Recessionista
null
0
@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!
null
2015-02-21 08:48:13 -0800
Los Angeles, CA
Pacific Time (US & Canada)
569,165,709,516,759,040
positive
1
null
null
Virgin America
null
moosekazmi
null
0
@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason
null
2015-02-21 08:04:14 -0800
Las Piedras, Peru
null
569,110,766,235,877,400
positive
1
null
null
Virgin America
null
_LisaCap
null
0
@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!
null
2015-02-21 04:25:54 -0800
Charlestown, MA
null
569,083,230,361,673,700
negative
0.6706
Bad Flight
0.3514
Virgin America
null
eatgregeat
null
0
@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews
[26.06726717, -80.14433663]
2015-02-21 02:36:29 -0800
null
Eastern Time (US & Canada)
569,028,851,860,254,700
negative
1
Flight Booking Problems
0.6809
Virgin America
null
alanzeino
null
0
@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ
null
2015-02-20 23:00:24 -0800
San Francisco
Pacific Time (US & Canada)
569,022,319,437,357,060
negative
1
Damaged Luggage
1
Virgin America
null
khartline
null
0
@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.
null
2015-02-20 22:34:27 -0800
Las Vegas
Pacific Time (US & Canada)
569,020,707,113,476,100
positive
1
null
null
Virgin America
null
courtDMC
null
0
@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.
null
2015-02-20 22:28:03 -0800
New York for now.
Central Time (US & Canada)
569,018,352,464,588,800
neutral
0.6598
null
null
Virgin America
null
woawABQ
null
0
@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh
null
2015-02-20 22:18:41 -0800
Albuquerque, NM
null
569,011,849,976,348,700
positive
1
null
null
Virgin America
null
Cydney_Chase
null
0
@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo
null
2015-02-20 21:52:51 -0800
#SF#Optimist #Freefalling
Pacific Time (US & Canada)
568,989,005,162,766,340
neutral
1
null
null
Virgin America
null
AirlineFuel
null
0
@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G
null
2015-02-20 20:22:04 -0800
Global
Sydney
568,977,439,398,821,900
neutral
1
null
null
Virgin America
null
OriginalTuna
null
0
@VirginAmerica any plans to start flying direct from DAL to LAS?
null
2015-02-20 19:36:07 -0800
Texas
Central Time (US & Canada)
568,977,175,149,293,600
neutral
0.6701
null
null
Virgin America
null
ImThankfulRadio
null
0
@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn
[0.0, 0.0]
2015-02-20 19:35:04 -0800
Washington State
Pacific Time (US & Canada)
568,972,394,297,077,760
positive
1
null
null
Virgin America
null
AnnaProsser
null
0
@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!
null
2015-02-20 19:16:04 -0800
USA
Pacific Time (US & Canada)
568,945,958,970,531,840
negative
1
Bad Flight
0.6765
Virgin America
null
HenryLucero
null
0
@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒
null
2015-02-20 17:31:01 -0800
Los Angeles, CA
null
568,945,265,899,483,140
neutral
1
null
null
Virgin America
null
daisy1016
null
0
@VirginAmerica Grand Budapest Hotel #OscarsCountdown
null
2015-02-20 17:28:16 -0800
Florida
Eastern Time (US & Canada)
568,943,244,027,007,000
neutral
1
null
null
Virgin America
null
TGSOFL
null
0
@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.
null
2015-02-20 17:20:14 -0800
Florida
Eastern Time (US & Canada)
568,942,331,921,092,600
negative
0.6965
Bad Flight
0.3634
Virgin America
null
stephanieslome
null
0
@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!
null
2015-02-20 17:16:37 -0800
San Francisco
Pacific Time (US & Canada)
568,940,002,849,255,400
negative
1
Customer Service Issue
0.6633
Virgin America
null
Alex_Ricardo
null
0
@VirginAmerica there is something wrong with you website in Safari iPhone
null
2015-02-20 17:07:21 -0800
Montreal
Eastern Time (US & Canada)
568,929,979,981,033,500
positive
1
null
null
Virgin America
null
djchuang
null
1
@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet
[32.8454782, -96.8504585]
2015-02-20 16:27:32 -0800
Orange County, CA
Pacific Time (US & Canada)
568,929,026,644,975,600
negative
0.6368
Can't Tell
0.6368
Virgin America
null
miekd
null
0
@VirginAmerica Already checked in so the page expired :X
null
2015-02-20 16:23:44 -0800
San Francisco
Pacific Time (US & Canada)
568,928,741,298,012,160
negative
1
Customer Service Issue
0.6525
Virgin America
null
insideout
null
0
@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!
null
2015-02-20 16:22:36 -0800
null
Central Time (US & Canada)
568,928,605,226,426,400
neutral
1
null
null
Virgin America
null
AirlineFuel
null
0
@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y
null
2015-02-20 16:22:04 -0800
Global
Sydney
568,926,018,049,691,650
neutral
1
null
null
Virgin America
null
fromtheleftseat
null
0
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4
null
2015-02-20 16:11:47 -0800
Phoenix AZ
Arizona
568,923,762,764,095,500
positive
0.6855
null
null
Virgin America
null
AlyssaJenS
null
0
@VirginAmerica I see what you did there ;)
null
2015-02-20 16:02:49 -0800
Bay Area, CA
Pacific Time (US & Canada)
568,920,614,716,600,300
neutral
0.6803
null
null
Virgin America
null
Kevin_E_Park
null
0
@VirginAmerica way to take advantage of #MayweatherPacquiao :)
null
2015-02-20 15:50:19 -0800
null
Pacific Time (US & Canada)
568,920,221,882,257,400
neutral
1
null
null
Virgin America
null
FlexinFinessinB
null
0
@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao
null
2015-02-20 15:48:45 -0800
null
Central Time (US & Canada)
568,911,350,656,675,840
positive
1
null
null
Virgin America
null
drsaadiaim
null
0
@VirginAmerica your inflight team makes the experience #amazing!
null
2015-02-20 15:13:30 -0800
Boca Raton FL 33434
null
568,910,590,921,609,200
positive
1
null
null
Virgin America
null
MaverickGamersX
null
0
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J
null
2015-02-20 15:10:29 -0800
Follow/Retweet for giveaways!
null
568,901,823,215,448,060
negative
1
Bad Flight
0.6761
Virgin America
null
MsReeseGirl
null
0
@VirginAmerica moved my seat with no notice. "Better seat" is cabin select not behind the row I selected👎 #DISAPPOINTED
null
2015-02-20 14:35:38 -0800
Los Angeles
Pacific Time (US & Canada)
568,898,405,189,038,100
neutral
1
null
null
Virgin America
null
AirlineFuel
null
0
@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef
null
2015-02-20 14:22:04 -0800
Global
Sydney
568,897,315,458,691,100
positive
1
null
null
Virgin America
null
CanPOREOTICS
null
0
@VirginAmerica fav airline
null
2015-02-20 14:17:44 -0800
Anaheim, CA
null
568,890,074,164,809,700
positive
0.6776
null
null
Virgin America
null
MaverickGamersX
null
0
@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)
null
2015-02-20 13:48:57 -0800
Follow/Retweet for giveaways!
null
568,890,062,286,385,150
neutral
1
null
null
Virgin America
null
LizaUtter
null
0
👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”
null
2015-02-20 13:48:54 -0800
Malibu, CA
Pacific Time (US & Canada)
568,884,848,632,279,040
neutral
1
null
null
Virgin America
null
crj_lll
null
0
@VirginAmerica what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor.
null
2015-02-20 13:28:11 -0800
Las Vegas, NV
Pacific Time (US & Canada)
568,882,014,415,249,400
negative
1
Lost Luggage
1
Virgin America
null
snellbell
null
0
@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help
null
2015-02-20 13:16:56 -0800
null
Quito
568,874,645,564,362,750
positive
1
null
null
Virgin America
null
AcronymBex
null
0
@VirginAmerica Thank you!!
null
2015-02-20 12:47:39 -0800
NY, NY
Eastern Time (US & Canada)
568,868,127,364,096,000
negative
0.6569
Customer Service Issue
0.6569
Virgin America
null
SleeplessByte
null
0
@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.
[0.0, 0.0]
2015-02-20 12:21:45 -0800
Rijswijk ♡ The Netherlands
Amsterdam
568,867,068,331,864,060
neutral
0.6773
null
0
Virgin America
null
AcronymBex
null
0
@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!
null
2015-02-20 12:17:32 -0800
NY, NY
Eastern Time (US & Canada)
568,865,011,717,705,700
neutral
0.642
null
0
Virgin America
null
notthatnathan
null
0
@VirginAmerica I need you to follow back in order to DM.
null
2015-02-20 12:09:22 -0800
Portland, Maine
Eastern Time (US & Canada)
568,864,815,654,899,700
neutral
1
null
null
Virgin America
null
Sleubeau
null
0
@VirginAmerica Need to start flying to @KCIAirport . 😊😀😃😄
[39.24087254, -94.63994975]
2015-02-20 12:08:35 -0800
Kansas City, MO
Central Time (US & Canada)
568,855,933,360,607,200
neutral
0.6791
null
0
Virgin America
null
crj_lll
null
0
@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.
null
2015-02-20 11:33:18 -0800
Las Vegas, NV
Pacific Time (US & Canada)
568,853,685,855,334,400
negative
1
Can't Tell
0.6421
Virgin America
null
Yorkshire_D
null
0
@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!
null
2015-02-20 11:24:22 -0800
null
null
568,850,967,673,896,960
negative
1
Flight Attendant Complaints
0.6458
Virgin America
null
SaraBabs
null
0
@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!
null
2015-02-20 11:13:34 -0800
dc
Eastern Time (US & Canada)
568,850,943,359,496,200
negative
1
Bad Flight
0.6979
Virgin America
null
AdamSinger
null
0
@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)
[0.0, 0.0]
2015-02-20 11:13:28 -0800
San Francisco, CA
Central Time (US & Canada)
568,847,512,372,514,800
neutral
1
null
null
Virgin America
null
crj_lll
null
0
@VirginAmerica what is your policy on flying after surgery?
null
2015-02-20 10:59:50 -0800
Las Vegas, NV
Pacific Time (US & Canada)
568,845,553,104,068,600
neutral
1
null
null
Virgin America
null
AirlineFuel
null
0
@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg
null
2015-02-20 10:52:03 -0800
Global
Sydney
568,840,724,700,995,600
negative
1
Flight Booking Problems
0.3895
Virgin America
null
notthatnathan
null
0
@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!
null
2015-02-20 10:32:51 -0800
Portland, Maine
Eastern Time (US & Canada)
568,840,560,347,373,600
positive
1
null
null
Virgin America
null
polaroidmisha
null
0
@VirginAmerica would love to do more for virgin just like I do for @GoPro
[0.0, 0.0]
2015-02-20 10:32:12 -0800
San Francisco
Pacific Time (US & Canada)
568,838,020,041,809,900
neutral
1
null
null
Virgin America
null
AirlineFuel
null
0
@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I
null
2015-02-20 10:22:07 -0800
Global
Sydney
568,837,602,071,203,840
neutral
1
null
null
Virgin America
null
NazarFakih
null
0
@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.
null
2015-02-20 10:20:27 -0800
null
Pacific Time (US & Canada)
568,833,739,192,557,600
neutral
1
null
null
Virgin America
null
JetBlueNews
null
0
@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq
null
2015-02-20 10:05:06 -0800
USA
Sydney
568,830,466,830,151,700
neutral
1
null
null
Virgin America
null
AirlineFuel
null
0
@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ
null
2015-02-20 09:52:06 -0800
Global
Sydney
568,830,133,626,253,300
negative
1
Customer Service Issue
0.6655
Virgin America
null
RobynMatza
null
0
@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS
[0.0, 0.0]
2015-02-20 09:50:46 -0800
New York, NY
Eastern Time (US & Canada)
568,828,648,687,591,400
neutral
0.6625
null
0
Virgin America
null
SocialMedia305
null
0
@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA
null
2015-02-20 09:44:52 -0800
null
Eastern Time (US & Canada)