tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
stringclasses
3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
stringclasses
10 values
negativereason_confidence
float64
0
1
airline
stringclasses
6 values
airline_sentiment_gold
stringclasses
3 values
name
stringlengths
2
19
negativereason_gold
stringclasses
13 values
retweet_count
int64
0
44
text
stringlengths
12
186
tweet_coord
stringlengths
10
28
tweet_created
stringlengths
25
25
tweet_location
stringlengths
1
34
user_timezone
stringlengths
3
27
568,828,112,626,012,160
neutral
1
null
null
Virgin America
null
sbaaronson
null
0
@VirginAmerica @madbee95 check the website before you go to the airport!
null
2015-02-20 09:42:45 -0800
Los Angeles
null
568,824,637,267,685,400
negative
1
Customer Service Issue
1
Virgin America
null
miekd
null
0
@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr
null
2015-02-20 09:28:56 -0800
San Francisco
Pacific Time (US & Canada)
568,823,689,422,053,400
neutral
1
null
null
Virgin America
null
StevenMYoung
null
0
@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8
null
2015-02-20 09:25:10 -0800
Brooklyn, NY
Eastern Time (US & Canada)
568,815,689,684,815,900
positive
1
null
null
Virgin America
null
thecompostcook
null
0
@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry
[37.77465018, -122.44032176]
2015-02-20 08:53:23 -0800
New York, NY
Eastern Time (US & Canada)
568,812,046,747,201,540
negative
1
Lost Luggage
1
Virgin America
null
snellbell
null
1
@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff
null
2015-02-20 08:38:54 -0800
null
Quito
568,811,384,437,411,840
negative
0.662
Flight Booking Problems
0.662
Virgin America
null
chrisaguiar88
null
0
@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.
null
2015-02-20 08:36:16 -0800
Massachusetts
null
568,805,696,780,824,600
positive
1
null
null
Virgin America
null
matthewhirsch
null
0
@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
null
2015-02-20 08:13:40 -0800
Hoboken, NJ
Eastern Time (US & Canada)
568,803,996,774,879,200
positive
0.6884
null
null
Virgin America
null
GabriellaDago
null
0
@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!
null
2015-02-20 08:06:55 -0800
New York City
Eastern Time (US & Canada)
568,802,396,907,835,400
positive
0.6658
null
null
Virgin America
null
AdamSinger
null
0
@VirginAmerica happy to spend the day together. Let's do this!
null
2015-02-20 08:00:33 -0800
San Francisco, CA
Central Time (US & Canada)
568,800,805,475,782,660
neutral
0.375
null
0
Virgin America
null
GabriellaDago
null
0
@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9
null
2015-02-20 07:54:14 -0800
New York City
Eastern Time (US & Canada)
568,795,484,283,736,060
neutral
1
null
null
Virgin America
null
MarcPerez
null
0
@VirginAmerica missed my flight. How does standby work?
null
2015-02-20 07:33:05 -0800
California 92705
Pacific Time (US & Canada)
568,795,139,512,127,500
positive
1
null
null
Virgin America
null
JayRockerz
null
0
.@VirginAmerica They were very understanding and helped me out. Thx! #Comps
null
2015-02-20 07:31:43 -0800
39.149054, -77.273589
Eastern Time (US & Canada)
568,792,520,337,039,360
neutral
1
null
null
Virgin America
null
mlbkid162
null
0
@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS
null
2015-02-20 07:21:19 -0800
New york
null
568,791,035,297,468,400
positive
1
null
null
Virgin America
null
Hwoodboy24
null
0
@VirginAmerica thank you! I absolutely will 😎
null
2015-02-20 07:15:25 -0800
BOS • LA • NYC
Pacific Time (US & Canada)
568,790,164,404,899,840
negative
1
Can't Tell
1
Virgin America
null
perMicah
null
0
@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD
null
2015-02-20 07:11:57 -0800
Brooklyn, NY
Quito
568,781,819,233,091,600
neutral
0.6529
null
null
Virgin America
null
GabriellaDago
null
0
@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘
null
2015-02-20 06:38:47 -0800
New York City
Eastern Time (US & Canada)
568,775,898,234,798,100
negative
1
Flight Booking Problems
0.6667
Virgin America
null
perMicah
null
0
@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg
null
2015-02-20 06:15:16 -0800
Brooklyn, NY
Quito
568,769,672,922,812,400
negative
1
Customer Service Issue
0.6237
Virgin America
null
iamnayr
null
0
@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW
null
2015-02-20 05:50:31 -0800
San Francisco, CA
Pacific Time (US & Canada)
568,735,060,104,511,500
neutral
1
null
null
Virgin America
null
gemmabow19
null
2
@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund
null
2015-02-20 03:32:59 -0800
null
null
568,689,188,377,403,400
neutral
1
null
null
Virgin America
null
BFPTravel
null
0
@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel
null
2015-02-20 00:30:42 -0800
null
London
568,663,147,189,415,940
negative
1
Customer Service Issue
0.6596
Virgin America
null
davidhfe
null
0
@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW
null
2015-02-19 22:47:14 -0800
San Francisco, CA
Pacific Time (US & Canada)
568,662,343,170,674,700
negative
1
Flight Booking Problems
0.6841
Virgin America
null
davidhfe
null
0
@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?
null
2015-02-19 22:44:02 -0800
San Francisco, CA
Pacific Time (US & Canada)
568,646,087,361,355,800
neutral
0.6667
null
null
Virgin America
null
chet
null
0
@VirginAmerica add DTW and I'm sold!
null
2015-02-19 21:39:26 -0800
null
Pacific Time (US & Canada)
568,643,040,073,506,800
positive
0.6809
null
null
Virgin America
null
TMAnderson10
null
0
@VirginAmerica How about some free drinks on the flight back for the free promo?
null
2015-02-19 21:27:20 -0800
Dallas, TX
null
568,633,361,595,412,500
positive
1
null
null
Virgin America
null
SSal
null
0
@VirginAmerica @SSal thanks!
null
2015-02-19 20:48:52 -0800
Dutchess County, NY
Eastern Time (US & Canada)
568,632,394,929,958,900
neutral
0.6354
null
null
Virgin America
null
SoleXclusive415
null
0
@VirginAmerica momma I made it! 😁😁😁
null
2015-02-19 20:45:02 -0800
Bay Area
null
568,630,879,246,901,250
neutral
1
null
null
Virgin America
null
SSal
null
0
@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.
null
2015-02-19 20:39:00 -0800
Dutchess County, NY
Eastern Time (US & Canada)
568,629,385,105,793,000
neutral
0.6742
null
0
Virgin America
null
SSal
null
0
@VirginAmerica help. I was On Flight 27 from JKF tonight. seat 7C left portfolio. Need it back!!
null
2015-02-19 20:33:04 -0800
Dutchess County, NY
Eastern Time (US & Canada)
568,626,625,857,728,500
neutral
0.6745
null
null
Virgin America
null
SoleXclusive415
null
1
@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair
null
2015-02-19 20:22:06 -0800
Bay Area
null
568,608,718,994,026,500
negative
1
Lost Luggage
1
Virgin America
null
j_payton
null
0
@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.
null
2015-02-19 19:10:57 -0800
San Francisco
Quito
568,607,562,251,108,350
neutral
0.6461
null
null
Virgin America
null
AQR415
null
0
@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks
null
2015-02-19 19:06:21 -0800
San Francisco
Pacific Time (US & Canada)
568,605,449,659,895,800
positive
0.6482
null
null
Virgin America
null
SuuperG
null
0
@VirginAmerica Thanks!
null
2015-02-19 18:57:58 -0800
Wandering So-Cal-ian
Pacific Time (US & Canada)
568,604,690,767,872,000
positive
1
null
null
Virgin America
null
imacsweb
null
0
@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel
null
2015-02-19 18:54:57 -0800
At an airport near you....
Pacific Time (US & Canada)
568,602,941,940,043,800
positive
1
null
null
Virgin America
null
SuuperG
null
0
@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef
null
2015-02-19 18:48:00 -0800
Wandering So-Cal-ian
Pacific Time (US & Canada)
568,595,620,002,279,400
negative
1
Flight Booking Problems
0.6406
Virgin America
null
El_Nel_81
null
0
@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?
null
2015-02-19 18:18:54 -0800
null
null
568,585,196,699,664,400
negative
0.6381
Flight Booking Problems
0.3279
Virgin America
null
zoelle
null
0
@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)
null
2015-02-19 17:37:29 -0800
San Francisco
Pacific Time (US & Canada)
568,579,880,046,227,460
neutral
0.6703
null
null
Virgin America
null
FreyaBevan_Fund
null
1
@VirginAmerica Many Thanks for the Follow. #ourprincess #freyasfund #USA #Bandie Looking for Any Help😍 💗🇬🇧💗🇺🇸💗 🎀🌏🎀 http://t.co/UJfS9Zi6kd
null
2015-02-19 17:16:21 -0800
freyabevanfund@hotmail.com
null
568,577,243,200,376,800
neutral
0.6559
null
null
Virgin America
null
traveldg
null
0
@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd
[33.94696831, -118.40747994]
2015-02-19 17:05:53 -0800
San Francisco
null
568,576,829,000,425,500
negative
1
Customer Service Issue
0.6543
Virgin America
null
joyabsalon
null
0
@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥
null
2015-02-19 17:04:14 -0800
Northern Virginia
Eastern Time (US & Canada)
568,572,344,056,180,740
neutral
0.6673
null
null
Virgin America
null
adavidson26
null
0
@VirginAmerica is my new go to airline
null
2015-02-19 16:46:25 -0800
Bay Area
Pacific Time (US & Canada)
568,571,772,251,082,750
neutral
1
null
null
Virgin America
null
FreyaBevan_Fund
null
1
@VirginAmerica @VirginAtlantic @GMA @AmericanAir Can You Help #ourprincess in need of some help in #USA 🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer
null
2015-02-19 16:44:08 -0800
freyabevanfund@hotmail.com
null
568,553,610,981,740,540
positive
1
null
null
Virgin America
null
SigmaRue
null
0
@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.
null
2015-02-19 15:31:58 -0800
Portland, OR
Pacific Time (US & Canada)
568,543,525,505,089,540
positive
0.6875
null
null
Virgin America
null
MNDNCH
null
0
@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.
null
2015-02-19 14:51:54 -0800
SD/LA/PS
Pacific Time (US & Canada)
568,541,317,816,561,660
neutral
1
null
null
Virgin America
null
AArt763
null
0
@VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica
null
2015-02-19 14:43:07 -0800
null
Arizona
568,536,882,012,749,800
negative
0.6539
Customer Service Issue
0.3461
Virgin America
null
conorjrogers
null
0
@VirginAmerica trying to check-in...but looks like your site is down?
null
2015-02-19 14:25:30 -0800
DC | Jersey City
Eastern Time (US & Canada)
568,532,221,180,534,800
negative
0.6558
Late Flight
0.6558
Virgin America
null
bonniecamp
null
1
@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!
null
2015-02-19 14:06:59 -0800
null
null
568,526,847,320,784,900
negative
0.6596
Customer Service Issue
0.3617
Virgin America
null
GaySkiWeek
null
0
@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.
null
2015-02-19 13:45:37 -0800
Telluride, CO
Central Time (US & Canada)
568,525,368,572,817,400
positive
1
null
null
Virgin America
null
graveyardtravel
null
0
@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!
null
2015-02-19 13:39:45 -0800
Portland, Oregon
Tijuana
568,522,203,198,697,500
negative
0.6436
Can't Tell
0.324
Virgin America
null
taygarrett
null
0
@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???
null
2015-02-19 13:27:10 -0800
san francisco
Eastern Time (US & Canada)
568,519,971,971,538,940
negative
0.3617
Flight Booking Problems
0.3617
Virgin America
null
jamonholmgren
null
0
@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3
null
2015-02-19 13:18:18 -0800
Vancouver, WA
Arizona
568,518,985,056,002,050
negative
1
Bad Flight
0.6723
Virgin America
null
BlackFlagShoppe
null
0
@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board
null
2015-02-19 13:14:23 -0800
”Straight Outta Jersey”
Central Time (US & Canada)
568,517,565,548,339,200
negative
0.7223
longlines
0.7223
Virgin America
null
c_crubin
null
0
@VirginAmerica wjere is our luggage #so slow at lax
null
2015-02-19 13:08:44 -0800
null
London
568,517,447,847,780,350
neutral
0.6925
null
null
Virgin America
null
fromtheleftseat
null
0
@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21
null
2015-02-19 13:08:16 -0800
Phoenix AZ
Arizona
568,511,755,040,657,400
negative
1
Customer Service Issue
0.6581
Virgin America
null
richeyvicious
null
0
@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well
null
2015-02-19 12:45:39 -0800
LES, NYC
null
568,511,474,580,066,300
negative
1
Flight Booking Problems
0.6725
Virgin America
null
richeyvicious
null
0
@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email
null
2015-02-19 12:44:32 -0800
LES, NYC
null
568,496,820,604,821,500
negative
0.654
Flight Booking Problems
0.3438
Virgin America
null
taygarrett
null
0
@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome
null
2015-02-19 11:46:18 -0800
san francisco
Eastern Time (US & Canada)
568,495,808,053,702,660
neutral
1
null
null
Virgin America
null
LondonBrushCo
null
0
@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo
null
2015-02-19 11:42:17 -0800
Global
Pacific Time (US & Canada)
568,492,682,152,189,950
neutral
1
null
null
Virgin America
null
sapnasparikh
null
0
@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa
null
2015-02-19 11:29:52 -0800
new york
null
568,491,256,508,231,700
positive
1
null
null
Virgin America
null
alexster4324
null
0
@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf
null
2015-02-19 11:24:12 -0800
null
null
568,490,223,417,602,050
positive
1
null
null
Virgin America
null
beasharif
null
0
@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!
null
2015-02-19 11:20:05 -0800
The World
Pacific Time (US & Canada)
568,483,591,623,208,960
neutral
1
null
null
Virgin America
null
MajorPaayne
null
0
@VirginAmerica i would like help with some flights please.
null
2015-02-19 10:53:44 -0800
null
Central Time (US & Canada)
568,483,491,819,753,500
neutral
0.6624
null
0
Virgin America
null
giannilee
null
0
Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”
null
2015-02-19 10:53:21 -0800
VFILES DJ CHAMPION
Eastern Time (US & Canada)
568,481,985,221,537,800
positive
1
null
null
Virgin America
null
Rgulojr
null
0
@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!
null
2015-02-19 10:47:21 -0800
Chicago
Eastern Time (US & Canada)
568,478,510,538,493,950
positive
0.6548
null
null
Virgin America
null
_kristenicole_
null
0
@VirginAmerica ok! first time flying with you tonight :)
null
2015-02-19 10:33:33 -0800
☂ Seattle | WA
Eastern Time (US & Canada)
568,476,562,376,532,000
neutral
0.6696
null
null
Virgin America
null
CuteMonsterDad
null
0
@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!
null
2015-02-19 10:25:48 -0800
3rd Planet from the Sun
Central Time (US & Canada)
568,472,719,102,234,600
neutral
1
null
null
Virgin America
null
chase_f
null
0
@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114
null
2015-02-19 10:10:32 -0800
San Francisco, CA
Quito
568,469,942,711,885,800
negative
0.6756
Can't Tell
0.6756
Virgin America
null
danteusa1
null
0
@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn
null
2015-02-19 09:59:30 -0800
null
null
568,463,892,453,724,160
negative
1
Bad Flight
0.6899
Virgin America
null
wmrrock
null
0
@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.
null
2015-02-19 09:35:28 -0800
CT
Eastern Time (US & Canada)
568,463,244,035,289,100
negative
1
Bad Flight
1
Virgin America
null
wmrrock
null
0
@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.
[0.0, 0.0]
2015-02-19 09:32:53 -0800
CT
Eastern Time (US & Canada)
568,460,512,553,353,200
positive
0.6888
null
null
Virgin America
null
mightymeesh
null
0
@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉
null
2015-02-19 09:22:02 -0800
San Francisco
null
568,458,513,636,134,900
negative
1
Customer Service Issue
1
Virgin America
null
Matthewbenz
null
0
@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks!
null
2015-02-19 09:14:05 -0800
San Francisco
Pacific Time (US & Canada)
568,457,140,894,969,860
negative
1
Late Flight
1
Virgin America
null
LondonBrushCo
null
0
@VirginAmerica delayed to10.30!!
null
2015-02-19 09:08:38 -0800
Global
Pacific Time (US & Canada)
568,456,334,581,981,200
negative
1
Customer Service Issue
1
Virgin America
null
mightymeesh
null
0
@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?
null
2015-02-19 09:05:26 -0800
San Francisco
null
568,452,676,452,806,660
neutral
0.6837
null
null
Virgin America
null
0504Traveller
null
0
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/SfjDuahx9Z by @skift
null
2015-02-19 08:50:54 -0800
null
Central Time (US & Canada)
568,452,186,977,361,900
positive
0.6667
null
null
Virgin America
null
KarinSLee
null
0
“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!
null
2015-02-19 08:48:57 -0800
all over ca
null
568,451,468,560,187,400
positive
0.6395
null
null
Virgin America
null
EricLMitchell
null
0
@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys
null
2015-02-19 08:46:06 -0800
San Francisco
Pacific Time (US & Canada)
568,447,216,156,692,500
negative
1
Can't Tell
1
Virgin America
null
fattbelly
null
0
@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank
null
2015-02-19 08:29:12 -0800
S F
null
568,440,278,853,525,500
neutral
0.6774
null
0
Virgin America
null
itsGREEKSAUSAGE
null
0
@VirginAmerica I just did, how can I DM? Do u have to also add me?
null
2015-02-19 08:01:38 -0800
NY, NJ, CA, Greece
Eastern Time (US & Canada)
568,437,415,603,507,200
positive
0.6618
null
null
Virgin America
null
kzone7
null
0
@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.
null
2015-02-19 07:50:15 -0800
Long Island, NY
Eastern Time (US & Canada)
568,434,482,270,707,700
positive
1
null
null
Virgin America
null
heatherbeckel
null
0
@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER
null
2015-02-19 07:38:36 -0800
ATX
Central Time (US & Canada)
568,432,117,539,065,860
neutral
1
null
null
Virgin America
null
TLoui143
null
0
@VirginAmerica Anytime, sugafly.
null
2015-02-19 07:29:12 -0800
Out to Brunch with @Kanyewest.
Central Time (US & Canada)
568,429,677,779,365,900
positive
1
null
null
Virgin America
null
marshman240
null
0
@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!
null
2015-02-19 07:19:30 -0800
San Francisco
null
568,428,224,813,916,160
neutral
1
null
null
Virgin America
null
chase_f
null
0
@VirginAmerica I need a receipt for a flight change. Can you send one?
null
2015-02-19 07:13:44 -0800
San Francisco, CA
Quito
568,423,029,371,334,660
negative
1
Customer Service Issue
1
Virgin America
null
hungarianhc
null
0
@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?
[0.0, 0.0]
2015-02-19 06:53:05 -0800
San Francisco, CA
Alaska
568,406,048,777,900,000
positive
1
null
null
Virgin America
null
MarcSM
null
0
@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd
null
2015-02-19 05:45:37 -0800
East Village, New York City
Eastern Time (US & Canada)
568,392,783,922,372,600
positive
0.6871
null
null
Virgin America
null
quackling
null
0
@VirginAmerica that doesn't look to fat to me! It looks yummy!
null
2015-02-19 04:52:54 -0800
Birmingham, Michigan
null
568,391,084,210,036,740
neutral
1
null
null
Virgin America
null
tedreednc
null
0
@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model. http://t.co/96Sctomh29
null
2015-02-19 04:46:09 -0800
Charlotte, NC
Eastern Time (US & Canada)
568,382,154,071,089,150
neutral
0.6811
null
null
Virgin America
null
stevengcpa
null
0
@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6
null
2015-02-19 04:10:40 -0800
California
Pacific Time (US & Canada)
568,364,437,599,436,800
neutral
1
null
null
Virgin America
null
DOHA_Insight
null
0
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE
null
2015-02-19 03:00:16 -0800
Doha, Qatar
Quito
568,349,321,634,013,200
neutral
1
null
null
Virgin America
null
LibyaBizInfo
null
0
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE
null
2015-02-19 02:00:12 -0800
Libya
null
568,307,768,551,026,700
neutral
0.7026
null
0
Virgin America
null
AlgeriaTweets
null
0
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE
null
2015-02-18 23:15:05 -0800
Algiers, Algeria
Abu Dhabi
568,303,606,710,956,000
positive
0.6724
null
null
Virgin America
null
_raulll
null
0
@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️
null
2015-02-18 22:58:33 -0800
mckinney, tx
null
568,279,994,876,571,650
positive
1
null
null
Virgin America
null
TLoui143
null
0
@VirginAmerica Your planes are really pretty. Just thought u should know that. :)
null
2015-02-18 21:24:43 -0800
Out to Brunch with @Kanyewest.
Central Time (US & Canada)
568,265,552,583,479,300
neutral
1
null
null
Virgin America
null
mikeb51431
null
0
@VirginAmerica when are you flying to hawaii
null
2015-02-18 20:27:20 -0800
null
Arizona
568,259,485,413,716,000
negative
0.6801
Flight Booking Problems
0.6801
Virgin America
null
gbone34
null
0
@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help
null
2015-02-18 20:03:13 -0800
null
null
568,245,360,998,658,050
positive
1
null
null
Virgin America
null
GeorgettePierre
null
0
@VirginAmerica thank you
null
2015-02-18 19:07:06 -0800
your third eye...
Eastern Time (US & Canada)
568,240,364,315,783,200
negative
0.6307
Customer Service Issue
0.6307
Virgin America
null
edzme
null
0
@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!
null
2015-02-18 18:47:14 -0800
The other side
null
568,239,036,533,497,860
positive
1
null
null
Virgin America
null
Joaquin68443
null
0
@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI
null
2015-02-18 18:41:58 -0800
714 to 972
null
568,218,962,833,461,250
negative
1
Bad Flight
1
Virgin America
null
contimike
null
0
@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here!
null
2015-02-18 17:22:12 -0800
New York, sort of!
null
568,216,286,561,374,200
negative
1
Bad Flight
1
Virgin America
null
contimike
null
0
@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
null
2015-02-18 17:11:34 -0800
New York, sort of!
null