Source: https://www.bonoboplc.com/saas-terms/
Timestamp: 2020-02-28 01:02:46
Document Index: 230162818

Matched Legal Cases: ['art 4', 'art 6', 'art 2', 'art 6', 'art 1', 'art 1', 'art 5', 'art 1', 'art 2', 'art 3', 'art 5', 'art 5', 'art 6', 'art 6', 'art 3', 'art 3']

SaaS Terms | Turnkey Lottery Software
Bonobo Software as a Service Agreement
Bonobo PLC, a company incorporated in the Isle of Man (company no. 03315V) and having its normal place of business at 69 Athol Street, Douglas, Isle of Man IM1 1JE (the “Provider“, “Bonobo”); and
You, (the “Customer“).
Bonobo has developed, owns and operates a proprietary Lottery as a Service (LaaS) platform hosted by Bonobo PLC which enables Customer to create and operate a private Lottery game
Bonobo is licensed and regulated by the UK Gambling Commission. Bonobo makes no representation regarding the legality of its services in any jurisdiction whatsoever and does not provide you with any advice regarding the use of the Hosted Lottery Services. Please check your local laws and obtain licenses where appropriate. Unless you are certain and have checked with local legal authority, you must assume that a license is required to operate a Lottery or Raffle and you must, therefore, obtain one before promoting and selling tickets for your Lottery in person, or online.
The Customer having obtained the necessary rights, licenses and permits to operate a Lottery game or Sweepstakes game in the Customers’ jurisdiction and wishing to utilize Bonobo’s Hosted Lottery Services
(a) the Platform and Hosted Lottery Services conforming in all material respects with the Hosted Lottery Services Specification; and
(b) the Hosted Lottery Services being free from Hosted Lottery Services Defects;
“Acceptance Period” means a period of 2 Business Days following the making available of the Hosted Lottery Services to the Customer for the purposes of testing in accordance with Clause 4 or any repeated making available of the Hosted Lottery Services to the Customer for the purposes of testing in accordance with Clause 4, or such other period or periods as the parties may agree in writing;
“Acceptance Tests” means a set of tests designed to establish whether the Hosted Lottery Services meet the Acceptance Criteria, providing that the exact form of the tests shall be agreed and documented by the parties acting reasonably in advance of the first Acceptance Period;
“Account” means an account enabling a person to access and use the Hosted Lottery Services, including both administrator accounts and user (Staff) accounts and Sales Agent accounts;
“CCN” means a change control notice issued in accordance with Clause 17;
“Change” means any change to the scope, and functionality of the Hosted Lottery Services
(a) the amounts specified in Part 4 of Schedule 1 (Hosted Lottery Services particulars);
(c) amounts calculated by multiplying the Provider’s standard time-based charging rates (as notified by the Provider to the Customer before the date of this Agreement) by the time spent by the Provider’s personnel performing the Support Services (rounded down by the Provider to the nearest quarter hour]); and
(d) amounts specified for the purchase of Lottery Credits;
(e) amounts payable, in Lottery Credits, for the use of the Platform;
(f) amounts payable, in Lottery Credits, for the use of the Platform;
“Customer Data” means all data, works and materials: uploaded to or stored on the Platform by the Customer; transmitted by the Platform at the instigation of the Customer; supplied by the Customer to the Provider for uploading to, transmission by or storage on the Platform; or generated by the Platform as a result of the use of the Hosted Lottery Services by the Customer (but excluding analytics data relating to the use of the Platform and server log files);
“Customer Indemnity Event” has the meaning given to it in Clause 27.3;
“Customer Representatives” means the person or persons identified as such in Part 6 of Schedule 1 (Hosted Lottery Services particulars), and any additional or replacement persons that may be appointed by the Customer giving to the Provider written notice of the appointment;
“Customer Systems” means the hardware and software systems of the Customer that interact with, or may reasonably be expected to interact with, the Hosted Lottery Services;
“Customisation” means a customisation of the Hosted Lottery Services, whether made through the development, configuration or integration of software, or otherwise;
“Documentation” means the documentation for the Hosted Lottery Services produced by the Provider and delivered or made available by the Provider to the Customer (Bonobo Wiki located at https://docs.bonoboplc.com);
“Effective Date” means the date of execution of this Agreement or the Customer registration date if the registration and acceptance of this agreement was made online through the Providers web site;
“Expenses” means the travel, accommodation and subsistence expenses that are reasonably necessary for, and incurred by the Provider exclusively in connection with, the performance of the Provider’s obligations under this Agreement];
“Hosted Lottery Services” means the suite of hosted applications which comprise the Providers’ Lottery as a Service solution, as described on providers web site and Schedule 1 of this agreement, which will be made available by the Provider to the Customer as a service via the internet in accordance with this Agreement. For the sake of clarity this includes Back-Office, Sales Agent and the respective Lottery Web Site provided to the Customer ;
“Hosted Lottery Services Defect” means a defect, error or bug in the Platform having an adverse effect on the appearance, operation, functionality or performance of the Hosted Lottery Services, but excluding any defect, error or bug caused by or arising as a result of:
(a) any act or omission of the Customer or any person authorised by the Customer to use the Platform or Hosted Lottery Services;
(b) any use of the Platform or Hosted Lottery Services contrary to the Documentation, whether by the Customer or by any person authorised by the Customer;
(d) an incompatibility between the Platform or Hosted Lottery Services and any other system, network, application, program, hardware or software not specified as compatible in the Hosted Lottery Services Specification;
“Hosted Lottery Services Specification” means the specification for the Platform and Hosted Lottery Services set out in Part 2 of Schedule 1 (Hosted Lottery Services particulars) and in the Documentation;
“Maintenance Services” means the general maintenance of the Platform and Hosted Lottery Services, and the application of Updates and Upgrades;
“Minimum Term” means, in respect of this Agreement, the period of 1 months beginning on the Effective Date;
“Mobile App” means the mobile application known as Lottery Agent App that is made available by the Provider through the Providers web site;
“Platform” means the platform managed by the Provider and used by the Provider to provide the Hosted Lottery Services, including the application and database software for the Hosted Lottery Services, the system and server software used to provide the Hosted Lottery Services, and the computer hardware on which that application, database, system and server software is installed;
(a) any information disclosed by or on behalf of the Provider to the Customer at any time before the termination of this Agreement (whether disclosed in writing, orally or otherwise) that at the time of disclosure was marked or described as “confidential” or should have been understood by the Customer (acting reasonably) to be confidential; and
“Provider Indemnity Event” has the meaning given to it in Clause 27.1;
“Provider Representatives” means the person or persons identified as such in Part 6 of Schedule 1 (Hosted Lottery Services particulars), and any additional or replacement persons that may be appointed by the Provider giving to the Customer written notice of the appointment;.
“Remedy Period” means a period of 2 Business Days following the Customer giving to the Provider a notice that the Hosted Lottery Services have failed the Acceptance Tests, or such other period as the parties may agree in writing;
“Set Up Services” means the configuration, implementation and integration of the Hosted Lottery Services in accordance with Part 1 of Schedule 1 (Hosted Lottery Services particulars);
“Support Services” means support in relation to the use of, and the identification and resolution of errors in, the Hosted Lottery Services, but shall not include the provision of training services;
“Supported Web Browser” means the current release from time to time of Google Chrome;
“Third Party Services” means any hosted or cloud services provided by any third party that may transmit data to and/or from the Hosted Lottery Services;
2.2 This Agreement shall continue in force indefinitely, subject to termination in accordance with Clause 30 or any other provision of this Agreement.
3.2 The Provider shall use reasonable endeavours to ensure that the Set Up Services are provided in accordance with the timetable set out in Part 1 of Schedule 1
4.2 The Provider shall provide to the Customer at the Customer’s cost and expense all such assistance and co-operation in relation to the carrying out of the Acceptance Tests as the Customer may reasonably request.
4.3 Before the end of each Acceptance Period, the Customer shall give to the Provider a written notice specifying whether the Hosted Lottery Services have passed or failed the Acceptance Tests.
4.4 If the Customer fails to give to the Provider a written notice in accordance with Clause 4.3, then the Hosted Lottery Services shall be deemed to have passed the Acceptance Tests.
4.5 If the Customer notifies the Provider that the Hosted Lottery Services have failed the Acceptance Tests, then the Customer must provide to the Provider, at the same time as the giving of the notice, written details of the results of the Acceptance Tests including full details of the identified failure.
4.6 If the Customer notifies the Provider that the Hosted Lottery Services have failed the Acceptance Tests:
(a) if the Provider acting reasonably agrees with the Customer that the Hosted Lottery Services do not comply with the Acceptance Criteria, then the Provider must correct the issue and make available the corrected Hosted Lottery Services to the Customer before the end of the Remedy Period for a further round of Acceptance Tests; or
(b) otherwise, then the parties must meet as soon as practicable and in any case before the expiry of the Remedy Period and use their best endeavours to agree whether the Hosted Lottery Services do not comply with the Acceptance Criteria and if appropriate a plan of action reasonably satisfactory to both parties, and they must record any agreement reached in writing.
4.7 Notwithstanding the other provisions of this Clause 4, but subject to any written agreement of the parties to the contrary, the maximum number of rounds of Acceptance Tests under this Clause 4 shall be 2, and if the Acceptance Criteria have not been met by the end of the final round of Acceptance Tests, the Customer may terminate this agreement without any liability to Provider.
Hosted Lottery Services
5.1 The Provider shall create an Account for the Customer and shall provide to the Customer login details for that Account upon the completion of the Set Up Services
5.2 The Provider hereby grants to the Customer a non-exclusive licence to use the Hosted Lottery Services by means of a Supported Web Browser for the business purposes of the Customer in accordance with the Documentation during the Term.
(a) the Hosted Lottery Services may only be used by the officers, employees, agents and subcontractors of either the Customer or an Affiliate of the Customer;
(b) the Hosted Lottery Services may be used by the clients of the Customer taking part in Lottery Games offered by the Customer
5.4 Except to the extent expressly permitted in this Agreement or required by law on a non-excludable basis, the licence granted by the Provider to the Customer under Clause 5.2 is subject to the following prohibitions:
(a) the Customer must have all the necessary Lottery License or permits to use and offer the Hosted Lottery Services available on the Bonobo SaaS platform as required by any applicable local or international law or regulation
(b) the Customer must not permit any unauthorised person to access or use the Hosted Lottery Services;
(c) the Customer must not use the Hosted Lottery Services to provide services to third parties;
(d) the Customer must not republish or redistribute any content or material from the Hosted Lottery Services;
(f) the Customer must not conduct or request that any other person conduct any load testing or penetration testing on the Platform or Hosted Lottery Services without the prior written consent of the Provider.
(h) the Customer must not sub-license its right to access and use the Hosted Lottery Services;
5.5 The Customer shall use reasonable endeavours, including reasonable security measures relating to administrator Account access details, to ensure that no unauthorised person may gain access to the Hosted Lottery Services using a Sales Agent , Staff or Player Account.
5.6 The parties acknowledge and agree that Schedule 3 (Availability SLA) shall govern the availability of the Hosted Lottery Services.
5.7 The Customer must comply with Schedule 2 (Acceptable Use Policy), and must ensure that all persons using the Hosted Lottery Services with the authority of the Customer or by means of an Agent, Staff or Player Account comply with Schedule 2 (Acceptable Use Policy).
5.8 The Customer must not use the Hosted Lottery Services in any way that causes, or may cause, damage to the Hosted Lottery Services or Platform or impairment of the availability or accessibility of the Hosted Lottery Services.
5.9 The Customer must not use the Hosted Lottery Services:
6.1 The Provider and the Customer may agree that the Provider shall design, develop and implement a Customisation or Customisations in accordance with the Change control procedure in Clause 17.
6.3 From the time and date when a Customisation is first delivered or made available by the Provider to the Customer, the Customisation shall form part of the Platform, and accordingly from that time and date the Customer’s rights to use the Customisation shall be governed by Clause 5.
6.4 The Customer acknowledges that the Provider may make any Customisation available to any of its other customers or any other third party at any time after the end of the period following the making available of the Customisation to the Customer.
7.4 The Provider may suspend the provision of the Maintenance Services if any amount due to be paid by the Customer to the Provider under this Agreement is overdue, and the Provider has given to the Customer at least 10 days’ written notice, following the amount becoming overdue, of its intention to suspend the Maintenance Services on this basis.
8.4 The Provider may suspend the provision of the Support Services if any amount due to be paid by the Customer to the Provider under this Agreement is overdue, and the Provider has given to the Customer at least 30 days’ written notice, following the amount becoming overdue, of its intention to suspend the Support Services on this basis.
9.2 The Customer must provide to the Provider, or procure for the Provider, such access to the Customer’s computer hardware, software, networks and systems as may be reasonably required by the Provider to enable the Provider to perform its obligations under this Agreement.
10.1 The Customer shall ensure that the Customer Systems comply, and continue to comply during the Term, with the requirements of Part 5 of Schedule 1 (Hosted Lottery Services particulars) in all material respects, subject to any changes agreed in writing by the Provider.
11.1 The Customer hereby grants to the Provider a non-exclusive licence to copy, reproduce, store, distribute, publish, export, adapt, edit and translate the Customer Data to the extent reasonably required for the performance of the Provider’s obligations and the exercise of the Provider’s rights under this Agreement. The Customer also grants to the Provider the right to sub-license these rights to its hosting, connectivity and telecommunications service providers, subject to any express restrictions elsewhere in this Agreement.
11.2 The Customer warrants to the Provider that the Customer Data will not infringe the Intellectual Property Rights or other legal rights of any person, and will not breach the provisions of any law, statute or regulation, in any jurisdiction and under any applicable law].
11.3 The Provider shall not create a back-up copy of the Customer Data for the purpose of restoring individual customer accounts.
11.4 It is the customers responsibility to back-up any player and game data through the data export facilities provided on the Hosted Lottery Services.
12.1 The Hosted Lottery Services are integrated with those Third Party Services identified in Schedule 1 as at the Effective Date. The Provider may integrate additional Third Party Services with the Hosted Lottery Services at any time.
(a) the integration of Third Party Services may entail the transfer of Customer Data from the Hosted Lottery Services to the relevant Third Party Services; and
12.7 The Customer hereby consents to the transfer of the Customer Data to the Third Party Services
12.8 The use of some features of the Hosted Lottery Services may depend upon the Customer enabling and agreeing to integrations between the Hosted Lottery Services and Third Party Services.
12.9 The Customer warrants to the Provider that the transfer of Customer Data by the Provider to a provider of Third Party Services in accordance with this Clause 12 will not infringe any person’s legal or contractual rights and will not put the Provider in breach of any applicable laws.
12.10 Additional Charges may be payable by the Customer to the Provider in respect of a Third Party Services integration, as set out in associated project plans, and must be pre-paid prior to the start integration.
13.1 The parties acknowledge and agree that the use of the Mobile App, the parties’ respective rights and obligations in relation to the Mobile App and any liabilities of either party arising out of the use of the Mobile App shall be subject to separate terms and conditions, and accordingly this Agreement shall not govern any such use, rights, obligations or liabilities.
(b) must comply with any other instructions in relation to that subject matter.
16.1 The parties shall hold management meetings at each party’s offices, by telephone conference or using internet-based conferencing facilities:
16.2 A party requesting a management meeting shall give to the other party at least 10 Business Days’ written notice of the meeting.
18.3 All amounts stated in or in relation to this Agreement are, unless the context requires otherwise, are exclusive of any applicable value added taxes, which will be added to those amounts and payable by the Customer to the Provider.
18.4 The Provider may elect to vary any element of the Charges by giving to the Customer not less than 30 days’ written notice of the variation that exceeds 10% over the percentage increase, since the date of the most recent variation of the relevant element of the Charges under this Clause 18.4 (or, if no such variation has occurred, since the date of execution of this Agreement), in the Retail Prices Index (all items) published by the UK Office for National Statistics.
19.1 The Customer shall reimburse the Provider in respect of any Expenses, providing that the Provider must obtain the prior written authorisation of the Customer before incurring any Expenses
19.2 The Provider must collect and collate evidence of all Expenses, and must retain such evidence during the Term and for a period of 40 days following the end of the Term.
19.3 Within 30 Business Days following receipt of a written request from the Customer to do so, the Provider must supply to the Customer such copies of the evidence for the Expenses in the possession or control of the Provider as the Customer may specify in that written request.
(b) retain such records during the Term, and for a period of 12 months following the end of the Term.
21.2 The Customer must pay the Charges to the Provider within the period of 15 days following receipt of an invoice issued in accordance with this Clause 21.
21.3 The Customer must pay the Charges by bank transfer, credit card or other payment details as are notified by the Provider to the Customer from time to time.
(b) not disclose the Customer Confidential Information to any person without the Customer’s prior written consent, and then only under conditions of confidentiality ;
22.3 Notwithstanding Clauses 22.1 and 22.2, a party’s Confidential Information may be disclosed by the other party to that other party’s officers, employees, professional advisers, insurers, agents and subcontractors who have a need to access the Confidential Information that is disclosed for the performance of their work with respect to this Agreement and who are bound by a written agreement or professional obligation to protect the confidentiality of the Confidential Information that is disclosed.
22.6 Upon the termination of this Agreement, each party must immediately cease to use the other party’s Confidential Information.
22.7 Following the termination of this Agreement, and within 5 Business Days following the date of receipt of a written request from the other party, the relevant party must destroy or return to the other party (at the other party’s option) all media containing the other party’s Confidential Information, and must irrevocably delete the other party’s Confidential Information from its computer systems.
23.1 The Customer must not make any public disclosures relating to this Agreement or the subject matter of this Agreement (including disclosures in press releases, public announcements and marketing materials) without the prior written consent of the Provider, such consent not to be unreasonably withheld or delayed.
(a) the Personal Data of data subjects falling within the categories specified in Part 1 of Schedule 7 (Data processing information; and
(b) Personal Data of the types specified in Part 2 of Schedule 7 (Data processing information).
24.4 The Provider shall only process the Customer Personal Data for the purposes specified in Part 3 of Schedule 7 (Data processing information).
24.5 The Provider shall only process the Customer Personal Data during the Term and for not more than 180 days following the end of the Term, subject to the other provisions of this Clause 24.
24.6 The Provider shall only process the Customer Personal Data on the documented instructions of the Customer (including with regard to transfers of the Customer Personal Data to any place outside the European Economic Area)
(a) the Provider may transfer the Customer Personal Data internally to its own employees, offices and facilities in any jurisdiction, providing that such transfers must be protected by appropriate safeguards, namely secure and authenticated access;
(b) the Provider may transfer the Customer Personal Data] to its sub-processors in the jurisdictions identified in Part 5 of Schedule 7 (Data processing information), providing that such transfers must be protected by any appropriate safeguards identified therein; and
24.11 The Provider and the Customer shall each implement appropriate technical and organisational measures to ensure an appropriate level of security for the Customer Personal Data.
24.12 The Provider must not engage any third party to process the Customer Personal Data without the prior specific or general written authorisation of the Customer. In the case of a general written authorisation, the Provider shall inform the Customer at least 14 days in advance of any intended changes concerning the addition or replacement of any third party processor, and if the Customer objects to any such changes before their implementation, then the Customer may terminate this Agreement on 7 days’ written notice to the Provider, providing that such notice must be given within the period of 2 days following the date that the Provider informed the Customer of the intended changes. The Provider shall ensure that each third party processor is subject to equivalent legal obligations as those imposed on the Provider by this Clause 24.
24.13 As at the Effective Date, the Provider is hereby authorised by the Customer to engage, as sub-processors with respect to Customer Personal Data, the third parties, and third parties within the categories, identified in Part 5 of Schedule 7 (Data processing information).
24.14 The Provider shall, insofar as possible and taking into account the nature of the processing, take appropriate technical and organisational measures to assist the Customer with the fulfilment of the Customer’s obligation to respond to requests exercising a data subject’s rights under the Data Protection Laws.
24.17 The Provider shall make available to the Customer all information necessary to demonstrate the compliance of the Provider with its obligations under this Clause 24 and the Data Protection Laws.The Provider will charge the Customer at its standard time-based charging rates for any work performed by the Provider at the request of the Customer pursuant to this Clause 24.17.
24.19 The Provider shall allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer in respect of the compliance of the Provider’s processing of Customer Personal Data with the Data Protection Laws and this Clause 24.The Provider may charge the Customer at its standard time-based charging rates for any work performed by the Provider at the request of the Customer pursuant to this Clause 24.19.
(a) the Platform and Hosted Lottery Services will conform in all material respects with the Hosted Lottery Services Specification];
25.3 The Provider warrants to the Customer that the Hosted Lottery Services, when used by the Customer in accordance with this Agreement, will not breach any laws, statutes or regulations applicable under English law.
25.4 The Provider warrants to the Customer that the Hosted Lottery Services, when used by the Customer in accordance with this Agreement, will not infringe the Intellectual Property Rights of any person in any jurisdiction and under any applicable law.
25.5 If the Provider reasonably determines, or any third party alleges, that the use of the Hosted Lottery Services by the Customer in accordance with this Agreement infringes any person’s Intellectual Property Rights, the Provider may at its own cost and expense:
(a) modify the Hosted Lottery Services in such a way that they no longer infringe the relevant Intellectual Property Rights; or
(b) procure for the Customer the right to use the Hosted Lottery Services in accordance with this Agreement.
25.7 All of the parties’ warranties and representations in respect of the subject matter of this Agreement are expressly set out in this Agreement. To the maximum extent permitted by applicable law, no other warranties or representations concerning the subject matter of this Agreement will be implied into this Agreement or any related contract.
26.1 The Customer acknowledges that complex software is never wholly free from defects, errors and bugs; and subject to the other provisions of this Agreement, the Provider gives no warranty or representation that the Hosted Lottery Services will be wholly free from defects, errors and bugs.
26.2 The Customer acknowledges that complex software is never entirely free from security vulnerabilities; and subject to the other provisions of this Agreement, the Provider gives no warranty or representation that the Hosted Lottery Services will be entirely secure.
26.3 The Customer acknowledges that the Hosted Lottery Services are designed to be compatible only with that software and those systems specified as compatible in the Hosted Lottery Services Specification; and the Provider does not warrant or represent that the Hosted Lottery Services will be compatible with any other software or systems.
26.4 The Customer acknowledges that the Provider will not provide any legal, financial, accountancy or taxation advice under this Agreement or in relation to the Hosted Lottery Services; and, except to the extent expressly provided otherwise in this Agreement, the Provider does not warrant or represent that the Hosted Lottery Services or the use of the Hosted Lottery Services by the Customer will not give rise to any legal liability on the part of the Customer or any other person.
27.1 The Provider shall indemnify and shall keep indemnified the Customer against any and all liabilities, damages, losses, costs and expenses (including legal expenses and amounts reasonably paid in settlement of legal claims) suffered or incurred by the Customer and arising directly or indirectly as a result of any breach by the Provider of this Agreement (a “Provider Indemnity Event“).
27.3 The Customer shall indemnify and shall keep indemnified the Provider against any and all liabilities, damages, losses, costs and expenses (including legal expenses and amounts reasonably paid in settlement of legal claims) suffered or incurred by the Provider and arising directly or indirectly as a result of any breach by the Customer of this Agreement (a “Customer Indemnity Event“).
without prejudice to the Customer’s obligations under Clause 27.3/
27.5 The indemnity protection set out in this Clause 27 shall be subject to the limitations and exclusions of liability set out in this Agreement
28.8 The Provider shall not be liable to the Customer in respect of any loss or corruption of any data, database or software.
28.10 The liability of the Provider to the Customer under this Agreement in respect of any event or series of related events shall not exceed the greater of:
(a) $1 USD (One United States Dollar) and
(b) the total amount paid and payable by the Customer to the Provider under this Agreement in the 1-month period preceding the commencement of the event or events].
28.11 The aggregate liability of the Customer to the Provider under this Agreement shall not exceed the greater of:
(a) $1,000,000 USD (One Million United States Dollar) and
29.1 If a Force Majeure Event gives rise to a failure or delay in either party performing any obligation under this Agreement (other than any obligation to make a payment)], that obligation will be suspended for the duration of the Force Majeure Event.
30.1 The Provider may terminate this Agreement by giving to the Customer not less than 30 days’ written notice of termination. The Customer may terminate this Agreement by giving to the Provider not less than 60 days’ written notice of termination, expiring at the end of any calendar month.
(a) the other party commits any material breach of this Agreement;
(b) the Provider has given to the Customer at least 3 days’ written notice, following the failure to pay, of its intention to terminate this Agreement in accordance with this Clause 30.4.
31.1 Upon the termination of this Agreement, all of the provisions of this Agreement shall cease to have effect, save that the following provisions of this Agreement shall survive and continue to have effect (in accordance with their express terms or otherwise indefinitely): Clauses 1, 4.8, 5.10, 12.11, 13, 19.2, 19.3, 20, 21.2, 21.4, 22, 23, 24.1, 24.3, 24.4, 24.5, 24.6, 24.7, 24.8, 24.9, 24.10, 24.11, 24.12, 24.13, 24.14, 24.15, 24.16, 24.17, 24.18, 24.19, 24.20, 27, 28, 31, 32, 35, 36, 37, 38, 39, 40, 41 and 42.
32.1 The Customer must not, without the prior written consent of the Provider, either during the Term or within the period of 12 months following the end of the Term, engage, employ or solicit for engagement or employment any employee or subcontractor of the Provider who has been involved in any way in the negotiation or performance of this Agreement.
33.1 Any notice given under this Agreement must be in writing, whether or not described as “written notice” in this Agreement.
33.2 Any notice given by the Customer to the Provider under this Agreement must be:
(b) submitted using the Provider’s online contractual notification facility,
using the relevant contact details set out in Part 6 of Schedule 1 (Hosted Lottery Services particulars).
33.3 Any notice given by the Provider to the Customer under this Agreement must be:
(a) sent by email to the Customers registered email address; or
33.4 The addressee and contact details set out in Part 6 of Schedule 1 (Hosted Lottery Services particulars) may be updated from time to time by a party giving written notice of the update to the other party in accordance with this Clause 33.
34.1 Subject to any express restrictions elsewhere in this Agreement, the Provider may subcontract any of its obligations under this Agreement, providing that the Provider must give to the Customer, promptly following the appointment of a subcontractor, a written notice specifying the subcontracted obligations and identifying the subcontractor in question.
34.3 Notwithstanding the provisions of this Clause 34 but subject to any other provision of this Agreement, the Customer acknowledges and agrees that the Provider may subcontract to any reputable third party hosting business the hosting of the Platform and the provision of services in relation to the support and maintenance of elements of the Platform.
35.1 The Customer hereby agrees that the Provider may assign, transfer or otherwise deal with the Provider’s contractual rights and obligations under this Agreement.
35.2 The Customer must not assign, transfer or otherwise deal with the Customer’s contractual rights and/or obligations under this Agreement without the prior written consent of the Provider, such consent not to be unreasonably withheld or delayed.
36.1 No breach of any provision of this Agreement will be waived except with the express written consent of the party not in breach.
36.2 No waiver of any breach of any provision of this Agreement shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of this Agreement.
37.1 If a provision of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
37.2 If any unlawful and/or unenforceable provision of this Agreement would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
38.1 This Agreement is for the benefit of the parties, and is not intended to benefit or be enforceable by any third party.
38.2 The exercise of the parties’ rights under this Agreement is not subject to the consent of any third party.
39.1 This Agreement may not be varied except by means of a written document signed by or on behalf of each party, without prejudice to the requirements of Clause 17.
40.1 The main body of this Agreement and the Schedules shall constitute the entire agreement between the parties in relation to the subject matter of this Agreement, and shall supersede all previous agreements, arrangements and understandings between the parties in respect of that subject matter.
40.2 Neither party will have any remedy in respect of any misrepresentation (whether written or oral) made to it upon which it relied in entering into this Agreement.
41.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
41.2 Any disputes relating to this Agreement shall be subject to the courts of England.
42.1 In this Agreement, a reference to a statute or statutory provision includes a reference to:
42.2 The Clause headings do not affect the interpretation of this Agreement.
42.3 References in this Agreement to “calendar months” are to the 12 named periods (January, February and so on) into which a year is divided.
42.4 In this Agreement, general words shall not be given a restrictive interpretation by reason of being preceded or followed by words indicating a particular class of acts, matters or things.
The parties have indicated their acceptance of this Agreement as part of the online Registration process.
SCHEDULE 1 (HOSTED LOTTERY SERVICES PARTICULARS)
Upon the completion of the setup services you will have access to the following:
Customer Lottery Web Site located at: bonoboplc.com
Administrator Staff Account to access Back Office administration panel
Create/Manage Games from Games Library
Create/Manage Staff accounts
Create/Manage Sales Agent account
Configure payment systems
Depending on the type of On-boarding you choose, self-service or white-glove you will need to complete a few additional steps in order to start selling tickets.
1.1 Commencement of Set Up Services
Set up services will commence after the following:
Customer has completed registration
Bonobo has verified Customer registration details
Customer may need to provided Supporting documentation
Bonobo has verified any applicable Licenses or exemptions
Bonobo has received payment for all applicable charges
1.2 Self-Service On-Boarding
Once Set Up services are complete you will have access to your Back Office administration panel and will be guided through the following steps:
Completing your account details
Updating your Customer Service contact details (for customers)
Creating your Lottery Game
Making your game available on the Customer Lottery Web Site
Creating accounts for Sales Agents
Configuring Payments (optional)
Configuring Direct Debit
Unless you have experience with the Bonobo Hosted Lottery Services it is recommended to use the White-Glove On-Boarding Services described below.
1.3 White-Glove On-Boarding Services
This service includes everything from Self-Service as well as:
Assisting you with configuring your Payment options
Installation of up to 3 Games in consultation with you
Additional games incur standard charges
Site Skinning & Branding
Site Color templates, Fonts, Logos
4 Hours, personalized online training
Up to 10,000 Lottery Credits (Based on your plan)
1.4 Custom Domains
Customer Lottery Web Site located at: yourname.bonoboplc.com can be accessed by a custom domain or sub-domain of your choosing.
Please contact your account manager to make this change.
1.5 Payment Module Configurations
You must configure any non-cash payment method, before you can start using the platform.
For Direct Debit, you will need to first obtain an account from one of our pre-integrated processors. You will then need to update your system with the account info.
Follow the instructions provided on the Wiki to make this change.
Specification of Hosted Lottery Services
Collection of applications as described on https://docs.bonoboplc.com including but not limited to:
Browser accessible Back office Application
Browser accessible Sales Agent Application
Browser accessible Customer Lottery Web Site
Android Agent Application for All-in-one Point of Sale Unit
The Hosted Lottery Services include the facility to create and operate 3 different type of Lottery Games.
The logic, functionality and features of each game type is listed on the Company’s Wiki
These include the following 3:
LottoRace Games
Traditional Raffle Games
It is your responsibility to train and educate yourself on the use of the Hosted Lottery Services, including Game configurations, Game rules and game logic.
3.1 Tested & Certified Random Number Generator
Bonobos RNG is independently tested and certified by a third party to produce fair, unpredictable and random outcomes.
3.2 Pre-Configured Lottery Templates
Your Hosted Lottery Services may include pre-configured Lottery game templates.
It’s your responsibility to ensure that the configurations meet local regulations. If they do not meet the applicable regulations, you must communicate the non-conformance to Bonobo and request modifications, where possible.
3.3 Game Review Service
In order to ensure that games are configured correctly, we offer an optional Game Review Service.
This service requires 4 billable hours at the standard hourly rate.
Please contact us when making any modifications to your games to ensure that they undergo the Game Review Service and are verified to be error free.
3.4 Modification of Games by the Customer
If you elect to make modifications to game configurations without the use of the Game Review Service, then you accept full responsibility for any errors or omission in configurations which may have an adverse impact on your games. We are in no way responsible for any remedy required because of modification of games by the Customer without the use of the Game Review Service
You must pre-pay for all services provided by Bonobo as described below, unless otherwise agreed to by Bonobo in writing.
Fees due to Bonobo include setup fees, monthly fees, and pre-paid ticket pricing and custom work where applicable.
Per Ticket – Flat Rate Pricing
Bonobo charges a flat, per ticket fee for the use of its platform. Meaning that regardless of the Entry/Ticket price, you pay a simple flat fee price to Bonobo for the use of the software and Platform for each ticket sold.
You pay for the service using Ticket Credits. You will pay 1 Ticket Credit, each time a ticket is sold to your games.
Ticket Credits must be pre-purchased and will remain on your account until they are spent or the account is terminated.
Upon the sale of each Entry/Ticket, your account will be debited 1 Ticket Credit.
Note: This fee is non-refundable even if the game or entry is canceled before game completion.
Note: Any unused credits on your account are not refundable upon termination.
Bonobo reserve the right to modify and update prices at any time.
Monthly Minimum Purchase
You must pre-purchase a minimum amount of non-refundable Ticket Credits per month based on your Plan.
These credits will remain on your account and can be used at any time.
Monthly minimum fees must be pre-paid, quarterly, unless otherwise specified by your plan.
Bonobo can, at its choosing, provide additional support and software development services at an hourly rate not less than £80 per hour.
Unless otherwise agreed to, Bonobo retains all IP rights in any custom or development work including but not limited to game logic, enrollment schemes, payment integrations, system integrations or any other functionality.
Promotional sales and discount offers are available to new customers only and will not be retroactively applied to existing customers.
“First Year Free” offer is available to new customers only.
You must always access the Hosted Lottery Services using supported browsers.
Currently supported Browsers: Google Chrome
Bonobo may from time to time have Integrations with Third Party Services as listed below:
IT Infrastructure providers such as AWS
Payment Providers such as Direct Debit or Credit Card processors
Any other Third Party service we choose as part of normal operating procedures
The Provider Representatives are: Any Person with a valid Bonobo PLC email address whose contact information can be verified by the Customer
The Customer Representatives are: Any Person with a valid Staff account on the Hosted Lottery Services
Provider contractual notices address details: partners@bonoboplc.com
Customer contractual notices address details shall be the email address associated with the Primary, or first registered contact of the Customer
(a) the use of the website at bonoboplc.com, any successor website, and the services available on that website or any successor website (the “Services“); and
1.2 References in this Policy to “you” are to any customer for the Services and any individual user of the Services (and “your” should be construed accordingly); and references in this Policy to “us” are to Bonobo PLC (and “we” and “our” should be construed accordingly).
1.5 You must be at least 19 years of age to use the Services; and by using the Services, you warrant and represent to us that you are at least 19 years of age.
2.4 You must have all necessary Lottery Licenses or permits are required by Law to operate and use the Hosted Lottery Services
9.1 You may use the Services for any purpose relating to gambling, gaming, betting, lotteries, sweepstakes, prize competitions or any gambling-related activity where you have obtained a License to operate from the relevant Regulatory agency.
9.2 You may use the Services for any purpose relating to gambling, gaming, betting, lotteries, sweepstakes, prize competitions or any gambling-related activity if you are exempt from having a License as set out by the relevant Regulatory agency.
9.3 You must not use the Services for any purpose relating to the offering for sale, sale or distribution of drugs or pharmaceuticals.
9.4 You must not use the Services for any purpose relating to the offering for sale, sale or distribution of knives, guns or other weapons.
Game Management & Testing
14.1 You are responsible for any and all Game configurations and the respective outcomes generated in a Game
14.1 You are responsible for paying out any and all prizes associated with your Game to winning players and a timely and reasonable manner
14.1 You are responsible for verifying your Game configurations by conducting at least one test Game in your production environment prior to making your offer available to the general public
1.1 This Schedule 3 sets out the Provider’s availability commitments relating to the Hosted Lottery Services.
1.2 In this Schedule 3, “uptime” means the percentage of time during a given period when the Hosted Lottery Services are available at the gateway between public internet and the network of the hosting services provider for the Hosted Lottery Services.
2.1 The Provider shall use reasonable endeavours to ensure that the uptime for the Hosted Lottery Services is at least 99.9% during each calendar month.
3.1 In respect of each calendar month during which the Hosted Lottery Services uptime is less than the commitment specified in Paragraph 2.1, the Customer shall earn service credits in accordance with the provisions of this Part 3.
3.2 The service credits earned by the Customer shall be as follows: Lottery Credits equal to the average Lottery Credits used by the customer over an equal period in the preceding week.
3.3 The Provider shall deduct an amount equal to the service credits due to the Customer under this Part 3 from amounts invoiced in respect of the Charges for the Hosted Lottery Services. All remaining service credits shall be deducted from each invoice issued following the reporting of the relevant failure to meet the uptime commitment, until such time as the service credits are exhausted.
3.4 Service credits shall be the sole remedy of the Customer in relation to any failure by the Provider to meet the uptime guarantee in Paragraph 2.1
3.5 Upon the termination of this Agreement, the Customer’s entitlement to service credits shall immediately cease, save that service credits earned by the Customer shall be offset against any amounts invoiced by the Provider in respect of Hosted Lottery Services following such termination.
(b) a fault or failure of the internet or any public telecommunications network];
2.1 The Provider shall where practicable give to the Customer at least 2 Business Days’ prior written notice of scheduled Maintenance Services that are likely to affect the availability of the Hosted Lottery Services or are likely to have a material negative impact upon the Hosted Lottery Services, without prejudice to the Provider’s other notice obligations under this Schedule 4.
2.2 The Provider shall provide all scheduled Maintenance Services outside of normal Business Hours in the UK.
3.1 The Provider shall give to the Customer written notice of the application of any security Update to the Platform and at least 2 Business Days’ prior written notice of the application of any non-security Update to the Platform.
(c) the Provider’s critical Updates shall be applied to the Platform promptly following the identification of the relevant critical issue and the completion of the testing of the relevant Update; and
(d) other Updates shall be applied to the Platform in accordance with any timetable notified by the Provider to the Customer or agreed by the parties from time to time.
4.2 The Provider shall give to the Customer at least 2 Business Days’ prior written notice of the application of an Upgrade to the Platform.
1.2 You will provide first line support for Players using the Hosted Service. Bonobo PLC will provide second line support for the Licensee employees seeking to assist Players.
1.3 Bonobo PLC will not provide any support services directly to your clients
2.3 The Provider shall ensure that the helpdesk is email and using the Provider’s web-based ticketing system.
2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. In addition, the Provider shall provide a special email for the Customer to report critical issues outside of Business Hours.
(a) critical: the Hosted Lottery Services are inoperable or a core function of the Hosted Lottery Services is unavailable;
(b) serious: a core function of the Hosted Lottery Services is significantly impaired;
(c) moderate: a core function of the Hosted Lottery Services is impaired, where the impairment does not constitute a serious issue; or a non-core function of the Hosted Lottery Services is significantly impaired; and
(d) minor: any impairment of the Hosted Lottery Services not falling into the above categories; and any cosmetic issue affecting the Hosted Lottery Services.
(a) the improper use of the Hosted Lottery Services by the Customer; or
(b) any alteration to the Hosted Lottery Services made without the prior consent of the Provider.