Source: http://www.google.ca/patents/US9705834
Timestamp: 2017-10-20 22:00:47
Document Index: 195231934

Matched Legal Cases: ['application No. 60', 'Application No. 01954931', 'Application No. 200480013443', 'Application No. 2002', 'Application No. 2', 'Application No. 05857099']

Patent US9705834 - System and method for analyzing communications - Google Patents
The invention provides a system and method for analyzing a collection of communication messages. The communication messages may be any one of a collection of electronic mail messages, voicemail messages, instant messaging dialogues and other forms of communications. The collections of communications,...http://www.google.ca/patents/US9705834?utm_source=gb-gplus-sharePatent US9705834 - System and method for analyzing communications
Publication number US9705834 B2
Application number US 14/327,202
Also published as US6832245, US7454470, US9185067, US9405843, US9514233, US9619575, US9749276, US9749279, US20090073330, US20140317215, US20140324841, US20140324854, US20140324855, US20140324887, US20140344381, US20150006549, US20160012141
Publication number 14327202, 327202, US 9705834 B2, US 9705834B2, US-B2-9705834, US9705834 B2, US9705834B2
Patent Citations (548), Non-Patent Citations (390), Classifications (10), Legal Events (2)
US 9705834 B2
accessing, by at least one computing device comprising a processor, a plurality of communications exchanged between a user and a plurality of contacts;
analyzing, by the at least one computing device, the plurality of communications to determine a recency of each communication of the plurality of communications by determining how old each communication of the plurality of communications is relative to at least one other communication from the plurality of communications;
adjusting a priority score for each contact of the plurality of contacts based on the recency corresponding to one or more communications associated with each contact; and
ranking the plurality of contacts associated with the plurality of communications relative to one another based at least in part on the priority assigned to each contact.
2. The method of claim 1, wherein determining how old each communication of the plurality of communications is relative to at least one other communication from the plurality of communications comprises identifying a date within a date field of each communication.
analyzing, by the at least one computing device, the plurality of communications to determine a duration of one or more communications of the plurality of communications;
adjusting the priority score for each contact of the plurality of contacts based on the duration of one or more communications associated with each contact; and
adjusting the ranking of the plurality of contacts associated with the plurality of communications.
4. The method of claim 1, further comprising determining whether a communication from the plurality of communications satisfies a recency threshold by determining whether the communication occurred within a predetermined time period in the past.
5. The method of claim 4, further comprising excluding the communication from the analysis of the plurality of communications to determine the recency of the plurality of communications based on a determination that the communication does not satisfy the recency threshold.
6. The method of claim 1, wherein analyzing the plurality of communications to determine the recency for each communication of the plurality of communications comprises analyzing each of the plurality of communications to make a binary determination of whether the communication is recent.
7. The method of claim 1, further comprising assigning a score to each of the plurality of communications based on the recency of the communication.
8. The method of claim 7, wherein assigning the score to each of the plurality of communications comprises assigning a higher score to a communication if the communication is a relatively recent communication, and assigning a lower score to a communication if the communication is not a relatively recent communication.
9. The method of claim 1, further comprising, for each of the plurality of contacts, identifying communications from the plurality of communications that are specific to each of the contacts to identify the set of communications associated with each contact of the plurality of contacts.
10. The method of claim 9, further comprising, for each contact of the plurality of contacts, calculating an importance score based on the identified communications specific to each of the contacts.
11. The method of claim 9, wherein the identified communications specific to a contact each mention the contact or include the contact as a party to the communication.
12. The method of claim 1, further comprising ranking the plurality of contacts relative to one another based on one or more additional factors.
13. The method of claim 12, further comprising assigning a greater weight to the recency of the plurality of communications than to at least one of the one or more additional factors.
identifying one or more contacts that have participated in relatively recent communications with the user;
identifying one or more contacts that have not participated in relatively recent communications with the user; and
ranking the one or more contacts that have participated in relatively recent communications with the user higher than the one or more contacts that have not participated in relatively recent communications with the user.
19. The method of claim 1, further comprising providing, for each of the plurality of contacts, a selectable option to add each contact to or remove each contact from a contact network for the user.
a computing device including at least one processor; and
access a plurality of communications exchanged between a user and a plurality of contacts;
analyze the plurality of communications to determine a recency of the plurality of communications by determining how old each communication of the plurality of communication is relative to at least one other communication from the plurality of communications;
adjust a priority score for each contact of the plurality of contacts based on the recency corresponding to one or more communications associated with each contact; and
rank the plurality of contacts associated with the plurality of communications relative to one another based at least in part on the priority assigned to each contact.
21. The system of claim 20, wherein determining how old each communication of the plurality of communications is relative to at least one other communication from the plurality of communications comprises identifying a date within a date field of each communication.
22. The system of claim 21, further comprising instructions that, when executed by the at least one processor, further cause the system to:
assign a score to each of the plurality of communications based on recency of the communication;
for each contact of the plurality of contacts, identify communications from the plurality of communications that are specific to the contact to identify the set of communications for each contact; and
for each contact of the plurality of contacts, calculate an importance score based on the score assigned to each of the identified communications specific to the contact.
23. The system of claim 20, further comprising instructions that, when executed by the at least one processor, further cause the system to:
rank the plurality of contacts relative to one another based on one or more additional factors; and
assign a greater weight to the recency of the plurality of communications than to at least one of the one or more additional factors.
24. The system of claim 20, further comprising instructions that, when executed by the at least one processor, further cause the system to:
identify one or more contacts that have participated in relatively recent communications with the user;
identify one or more contacts that have not participated in relatively recent communications with the user; and
rank the one or more contacts that have participated in relatively recent communications with the user higher than the one or more contacts that have not participated in relatively recent communications with the user.
The present application is a continuation of U.S. patent application Ser. No. 14/323,601, filed Jul. 3, 2014, which is a continuation of U.S. patent application Ser. No. 12/290,827, filed Nov. 4, 2008, which is a continuation of U.S. patent application Ser. No. 10/979,960, filed on Nov. 3, 2004 now issued as U.S. Pat. No. 7,454,470, which is a continuation of U.S. patent application Ser. No. 09/726,912, filed Nov. 30, 2000 now issued as U.S. Pat. No. 6,832,245, which claims the benefit of and priority to U.S. patent application No. 60/168,242 filed Dec. 1, 1999 now expired. Each of the aforementioned patent(s) and application(s) is hereby incorporated by reference in its entirety.
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Cooperative Classification H04L51/22, G06Q10/107, G06F17/30572, H04L51/26, G06F17/30595, G06F17/30876, G06F17/3053
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