Source: https://www.myclubs.com/ch/en/general-terms-and-conditions?country=CH
Timestamp: 2019-04-20 22:14:02
Document Index: 148507953

Matched Legal Cases: ['§ 3', '§ 5', '§ 5', '§ 3', '§ 8', '§ 11']

myClubs Checkin Create ticket with QR Code
Last modified date: 05.12.2018
General Terms and Conditions of myClubs AG
myClubs AG, headquartered in Zurich, Switzerland ("myClubs"), offers a web-based platform at www.myclubs.com and via the myClubs app, which displays the courses on offer (e.g. fitness or yoga courses) and the sports facilities (e.g. Fitness equipment, tennis courts, climbing halls) of sports providers cooperating with myClubs, such as operators of fitness studios, sports clubs and other sports facilities ("sports providers"), and sports units organised by myClubs ("sports programmes"). Anyone registered on the platform ("registered user") can view the sports programmes of all sports providers and search them using various filter functions. Anyone who has concluded a membership agreement with myClubs ("member") can also make use of the sports programmes of all sports providers to the extent of a selected membership rate.
The following terms and conditions apply for registration and membership with myClubs. („Terms and Conditions">").
The user of the platform can set up a personal account for the platform ("myClubs account") by entering his or her e-mail address and choosing a personal password or by linking his or her Facebook account.
By concluding the membership agreement, the member is entitled to use the services of myClubs (§§ 3-4) against payment of a fee (§ 5).
myClubs arranges individual contracts for sports services or the use of sports facilities between a member and a sports provider („mediated sports contract">") by listing the sports programmes of the sports providers on the platform. The type and scope of the sports programmes offered by the sports providers can be found in the respective detailed description of the offer on the platform. The sports programme offered by a sports provider, which is displayed to the members of the platform, may differ from the one the sports provider offers to its own customers (who are not myClubs members).
A sports contract mediated by myClubs between a member and a sports provider is concluded when the member checks in at the sports provider ("check-in"). Each member is obliged to perform the myClubs check-in with their smartphone at the sports provider’s premises prior to participating in the booked session. Check-in is carried out when the member creates a ticket at the sports provider via the check-in system provided by myClubs. A separate check-in is carried out for each session. When using sports facilities (e.g. squash, badminton, fitness studios), check-in takes place for a period defined on the platform. A ticket must also be generated for the use of sports facilities. The completed check-in is regarded as the acceptance of the specific sports programme of the sports provider.
myClubs endeavours to make the platform available for use 24 hours a day, 7 days a week. The platform may temporarily be unavailable due to maintenance work or technical malfunctions. myClubs accepts no liability in the event of outages. A refund of membership fees in the event of a platform outage of less than 48 hours per month or for technical reasons is not possible.
The member is required to pay a fee according to the prices shown on the platform („membership fee">") for the use of the services of myClubs. The member may choose one of the following rates (§ 5.2, 5.3) for the settlement of the fee.
In the FLEX 4, FIVE and TEN rate categories, members have a certain number of units at their disposal which can be used for sports programmes ("sports units"). For each check-in (§ 3), one or more sports units will be deducted. The scope of services that can be booked with sports units is individually defined for each sports programme and can be seen on the offer or course description page on the platform. For certain sports programmes or additional services, the payment of a surcharge may be necessary if indicated on the platform.
“FLEX 4“: The member pays a specific amount („fixed amount">") for a one month membership and can thereby, in addition to using the platform, use 4 sports units per membership month. A membership month begins on the day on which the membership fee is paid and ends at midnight on the preceding day of the following month. The monthly membership is automatically extended by an additional month if the member does not terminate the membership agreement in due time according to § 8. It is possible to limit the maximum amount of check-ins (visits) per sports provider or myClubs offer and booking month. The relevant booking conditions, especially reservation deadlines, cancellation deadlines, charged sports units and attendance limits can be found on the platform. Sports units not used within a membership month expire at the end of the membership month.
“FIVE“ or “TEN“: The member pays a one-off fee and can thereby use 5 or 10 sports units. Unless otherwise agreed in writing with myClubs, the 5 or 10 sports units must be used within 24 months of purchase, or else they will expire. After usage or expiration of the 5 or 10 sports units, the member can choose the membership rate again. It is possible to limit the maximum amount of check-ins (visits) per sports provider or myClubs offer and booking month. The relevant booking conditions, especially reservation deadlines, cancellation deadlines, charged sports units and attendance limits can be found on the platform.
The member pays a specific amount („fixed amount">") for a one month membership and can thereby, in addition to using the platform, check in up to 35 times per month ("fair use rule").
UNLIMITED members are obliged to pay CHF 20 if a booked service is not used or the check-in is not carried out properly on site ("no-show fee").
If the collection of receivables or no-show fees fails, the member must reimburse myClubs for the additional costs incurred if the member is responsible for the failure. In the event of a chargeback (e.g. due to insufficient funds in the current account or credit card, due to expiry of the current account or unauthorized rejection by the account holder), the member authorizes myClubs to submit the due payment obligation up to three more times. In such a case, the member is obliged to pay a processing fee of CHF 5.00 per failed transaction. myClubs reserves the right to assert further claims.
The membership agreement is valid either for an indefinite period (FLEX 4 or UNLIMITED rates) or for a specific period (FIVE or TEN rates).
The member may terminate the membership agreement for the FLEX 4 or UNLIMITED rates at any time with seven days’ notice to the end of the membership month. A written notification to myClubs AG, c/o Impact HUB Zurich, Sihlquai 125, 8005 Zurich or by e-mail to support@myclubs.ch is sufficient for the declaration of termination. The timeliness of the termination is not determined by the dispatch date of the notice, but by the date it is received by myClubs.
Each member using either the FLEX 4 or UNLIMITED rates is entitled to suspend their membership for up to 2 full membership months per year ("pause") without stating reasons. The member does not owe a monthly fee for this period. The pause must be notified in writing to myClubs within seven days’ notice until the end of the current membership month.
The data protection policy of myClubs applies to all registered users and is part of the membership agreement. It can be accessed at www.myclubs.com/ch/en/data-protection. The processing of data is exclusively carried out in accordance with the requirements of Swiss data protection law.
§ 11 Contract transfer to third parties
All agreements made between myClubs and the member as well as these terms and conditions shall be governed exclusively by Swiss law, without regard for the conflicts of law doctrine of the IPRG and the UN Sales Convention.
The provisions of these terms and conditions can be changed by myClubs at any time without providing reasons, whereby such changes are announced on the platform and by sending a notice containing a link to the new terms and conditions to the member by e-mail. If the member does not send a written objection to the changes to support@myclubs.ch by e-mail within 30 days of receiving the aforementioned announcement, the changes will be deemed to have been accepted. The member can object to the amended terms and conditions within the given period and declare termination of membership with immediate effect.