Source: https://www.rueckenwind.de/en/travel-information/terms-conditions
Timestamp: 2019-12-14 20:57:16
Document Index: 493719779

Matched Legal Cases: ['Art. 250', 'Art. 252', 'art 30', 'art 50', 'art 70', 'art 20', 'art 30', 'art 60', 'art 80']

Terms and conditions | Rueckenwind
Home Travel Information Terms and conditions
The following translation of our travel conditions serves solely the purposes of a better understanding. Legally, only the German version is decisive.
If validly is agreed upon, the below terms and conditions shall be included in the Package Holiday Contract between Client and Rückenwind Reisen GmbH (“Tour Operator”) as a supplement to the statutory provisions under sec. 651 a-y BGB (Bürgerliches Gesetzbuch [German Civil Code]) and those under Art. 250 and Art. 252 EGBGB (Einführungsgesetz zum BGB [Introductory Act to the German Civil Code]). Titles in this document were added for convenience only and shall not be binding for the contents or clause interpretation.
1. The position of Rückenwind Reisen as a service intermediary
1.1. Rückenwind Reisen is tour operator of all tours that are labeled as „Original-Rückenwind-Tour“ in the section „Prices & Services“ on the Rückenwind website and in the Rückenwind catalogue. In case of booking such tour Rückenwind Reisen is your partner of contract. For all other tours that are offered on the Rückenwind website and in the Rückenwind catalogue and labeled as „Organized as Partner-Tour“ in the section „Services & Infos“ Rückenwind merely acts as a travel agent.
1.2. When only services are mediated, the contract comes into existence exclusively between the customer, on the one hand, and the service provider, on the other.
1.3. Accordingly, Rückenwind Reisen is not liable for the information provided by the contract partner concerning prices and services, for rendering these services or for damages arising from these services.
1.4. The aforementioned provisions do not apply if – pursuant to the principles of Sec. 651a Para. 2 BGB (Bürgerliches Gesetzbuch – German Civil Code) and the relevant case law regarding the services offered and rendered for the customer – Rückenwind gives the impression that it renders the travel services provided under contract under its own responsibility.
1.5. Fulfilling the position of intermediary specifically obliges Rückenwind Reisen to:
a) Draw attention to the position of Rückenwind Reisen as an intermediary and state the name of the provider and contractor if a booking takes place relating to an offer to arrange a service.
b) Separately state the price of the service arranged and any brokerage fees to be paid for the price of the package trip.
c) Confirm to the customer the aforementioned information in the form of a booking confirmation, which details the price of the arranged service and the brokerage fees separately.
1.6. Any liability of Rückenwind Reisen arising out of the intermediary contract remains unaffected by the aforementioned provisions.
2. Package Travel Contract Conclusion/Travellers’ Duties
a) During the booking process (travel registration), Client makes a binding offer to Rückenwind Reisen GmbH to conclude a Package Travel Contract. This offer is based on the folder and/or catalogue descriptions and additional information which Tour Operator provides for the relevant travel on the condition that they are available upon booking.
a) Tour Operator and travel agencies may request and accept payments prior to the end of the travel only if Client is given a secured payment certificate. After contract conclusion, Client must make an advance payment –against the issuance of a secured payment certificate – of 20% of the travel price at once from invoice receipt. The remaining amount shall be due 28 days prior to departure if the secured payment certificate was issued and if the travel can no longer be cancelled for the reason indicated under item 8a. In the case of international wire transfers, the total amount must be paid to Tour Operator’s account without additional expenses for them.
b) Should Client fail to make timely payments, Tour Operator may, after reminders without success and a grace period, withdraw from the travel contract and request cancellation costs in terms of item 6. Tour Operator reserves the right to charge on to Client any additional costs (such as bank fees) due to failed or incomplete payments.
6. Withdrawal by Client
27 to 14 days before start 30%
13 to 8 days before start 50%
7 to 4 days before start 70%
3 days before start and „No-show“ 90%
*of the travel price (*not less than € 50,-)
b) Cancellation term for bike & barge**
until 84 days before start 20%**
83 to 42 days before start 30%
41 to 28 days before start 60%
27 to 4 days before start 80%
*of the travel price (**but not less than € 50,-)
9. Withdrawal and Cancellation by Tour Operator
Tour Operator may totally or partially withdraw from the travel contract prior to departure or totally or partially cancel this after departure, without time limits, if Client requires assistance but travels without companions;
12. RÜCKENWIND REISEN GMBH is liable for any damage or loss of luggage if the damage or loss was caused by us and was reported to us immediately after occurrence; however, compensation is limited to € 200,-- per person. We recommend taking out a Luggage-Travel-Insurance or a Travel-Safety-Package to cover the risks. The restrictions of liability include all tours for which RUECKENWIND REISEN GMBH is acting as travel agent.
Transportation of customer bicycles basically is possible during transfers as well as during the tour. The customer accepts full risk. The bicycle trailers are customised to fit the bicycles of the tour operator. Any other bicycles might be subject to small damages (e.g. lacquer). RÜCKENWIND REISEN GMBH can not be held liable for any damage during the tour. This limitation of liability also applies for partner tours and services of third parties.
13. Claims Exclusion, Limitation and Assignment
14. Passport, Visa and Health Provisions
1. All rights reserved to change prices and services, as well as to correct mistakes and printing errors.
2. If a single regulation of the travel agreement is inoperative, this does not result in inoperativeness of the whole agreement.
16. Legal domicile / applicable law
2. The customer can sue RÜCKENWIND REISEN GMBH only at its headquarters.
3. The customer\\\‘s place of residence is decisive for the tour operator\\\‘s suits against the customer, unless the suit is directed against entrepreneurs or persons that do not have a general legal domicile in Germany. In this case the tour operator\\\‘s place of headquarters is decisive.
17. Daily description
The itinerary of the tours may change if local circumstances required (eg weather, changed opening hours, changed timetables). Decisive is then the program announced on the lecture.
18. Travel Restrictions Applicable to Persons with Reduced Mobility
18. Brokerage of Third-Party Services
a) Via Tour Operator, Client can purchase train tickets at special conditions not tied to specific trains as a part of an Rückenwind Reisen GmbH journey. In this case, Tour Operator is only the broker and not liable for any train delays or cancellations.
20. Duties of Care with Bike tours Journeys
a) Only if you disregard the travel guides’ instructions as to the use and the protection of items or if you act in a (grossly) negligent or intentional manner causing the damage or the loss shall you be liable for any damage to or the loss of bicycles and equipment provided to you.
22. Information on the Verbraucherstreitbeilegungsgesetz (VSBG [German Act on Alternative Dispute Resolution in Consumer Matters])/Venue
Touristik-Versicherungs-Service GmbH, Borsteler Chaussee 51, 22453 Hamburg.
Tel.: +49 (0)441 485 97 -0
Managing director: Andreas Bunge
District Court of Oldenburg
HRB 2720
VAT-ID-no. DE 117484681
Traveller Information Form Concerning Package Travel in Terms of Sec. 651a of the German Civil Code
Rückenwind Reisen GmbH is fully responsible for proper performance of the entire package travel. In addition, Rückenwind Reisen GmbH purchased legally required insurance guaranteeing both the refund of your payments and, if the package includes transport services, the return transport in the event of insolvency.
Prior to package travel contract conclusion, travellers are provided with important infor-mation on the package;
Package prices may be increased only if certain costs (such as fuel costs) rise and if the con-tract expressly provides for this, but not later than 20 days prior to departure. Should pack-age prices increase by more than 8%, travellers may withdraw from the contract. Should tour operators reserve the right to price increases, travellers have a right to price reductions if the relevant costs decrease;
Travellers may withdraw from the contract at any time prior to departure against the pay-ment of a reasonable withdrawal fee;
If the tour operator or – in certain EU Member States – the travel agency becomes insol-vent, payments will be refunded. Should their insolvency occur after the departure and should transport services be included in the package, travellers’ return transport is guaran-teed;
Rückenwind Reisen GmbH purchased insolvency insurance with Touristik-Versicherungs-Service GmbH, Borsteler Chaussee 51, 22453 HAMBURG, Germany, phone.: +49 0()40 244288-0 , e-mail: info@tourvers.de if they are refused services due to SE-Tours GmbH being insolvent.