Source: https://firstcharterbus.com/ca-privacy-rights/
Timestamp: 2020-04-03 01:40:50
Document Index: 746677841

Matched Legal Cases: ['§1798', '§1798', '§1798', '§1798', '§1798', '§1798', '§1798', '§1798', '§1798', '§1798']

CA Privacy Rights - First Charter Bus
(A). PI WE COLLECT
(1) Disclosures:
(2)Sales:
(A). The Right to Know:
(1) Information Rights:
(2) Obtaining Copies of PI:
(B). Do Not Sell:
(C). Delete:
(D). Non-Discrimination:
(E). Authorized Agents:
(F). Limitations on Rights:
(A). Third Party Marketing and Your California Privacy Rights:
(B). Online Privacy Practices:
(C). Tracking and Targeting:
(A). PI WE COLLECT.
Category of PI Examples Sources of PI Purposes for PI Collection Categories of Recipients
Identifiers (as defined in CCPA §1798.140(o)(1)(A)) This may include but is not limited to: Full Name, Home Address, IP Address, Online Identifier, Personal Email, Postal Address, Previous Residence Address, Unique Personal Identifier, Work Email or other similar identifiers Service Providers, Public Sources, Consumers, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts To securely process transactions and provide you our transportation services; and to troubleshoot and improve our services. For example, to provide you with information about FirstGroup or to process insurance claims. Service Providers, Banks, Customer Service Reps, External Agencies, External Auditors, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts
Individual Records (as defined in CCPA §1798.140(o)(1)(B)) This may include information such as: Claims History, Financial Processing Details, Children’s Name, Contact Details, Date of Birth, Insurance Policy Information, Medical Condition, Parent’s Names, and Phone Numbers Service Providers, Public Sources, Consumers, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts To process transactions and provide our transportation services; and to troubleshoot and improve our services. For example, to evaluate route efficiency and dispatching, to communicate with you, or to process insurance claims. Service Providers, Banks, Customer Service Reps, External Agencies,
Protected Characteristics (as defined in CCPA §1798.140(o)(1)(C)) This may include, but is not limited to: Age, Disability or Specific Conditions, Military or Veteran Status Service Providers, Consumers, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts To process transactions and provide our transportation services; and to troubleshoot and improve our services. For example, to process insurance claims or to provide reasonable accommodations to disabled persons. Service Providers, Customer Service Reps, External Agencies, External Auditors, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts
Customer Account Details (as defined in CCPA §1798.140(o)(1)(D)) This may include, but is not limited to: Records of Products or Services Purchased. Service Providers, Consumers, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts To process transactions and provide our transportation services; and to troubleshoot and improve our services. Service Providers, Banks, Customer Service Reps, External Agencies, External Auditors, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts
Internet Usage Information (as defined in CCPA §1798.140(o)(1)(F)) This may include, but is not limited to: Browsing Time, Cookie Information, Interactions with Advertisements and Websites, Network Interaction History, and Website History Service Providers and Consumers
To process transactions and provide our transportation services; to serve more relevant content and ads, and to troubleshoot and improve our services. Service Providers and
Geolocation Data (as defined in CCPA §1798.140(o)(1)(G)) This may include, but is not limited to: Device Location Data and Physical Location Map Coordinates Service Providers, Consumers, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts
To process transactions and provide our transportation services; and to troubleshoot and improve our services. For example, to evaluate route efficiency and more accurate scheduling. Service Providers, External Agencies, External Auditors, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts
Sensory Data (as defined in CCPA §1798.140(o)(1)(H)) This may include, but is not limited to: Audio Information, Audio Recordings, Video recordings, Visual Information Service Providers, Consumers, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts To process transactions and provide our transportation services; and to troubleshoot and improve our services. For example, calls may be recorded for quality assurance and we may use security cameras with audio recording on vehicles and in other physical spaces. Service Providers, Customer Service Reps, External Agencies, External Auditors, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts
Professional or Employment Information (as defined in CCPA §1798.140(o)(1)(I)) This may include, but is not limited to: Employer/Place of Employment, and Travel History. Service Providers, Consumers, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts To process transactions and provide our transportation services, and to troubleshoot and improve our services. Service Providers, Customer Service Reps, External Agencies, External Auditors, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts
Non-public Education Records (as defined in CCPA §1798.140(o)(1)(J)) This may include but is not limited to: Grade, Languages; Individual Education Plans (IEPs). Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts To process transactions and provide our transportation services; and to troubleshoot and improve our services. For example, to provide reasonable accommodations to disabled persons. N/A
Inferences from PI Collected (as defined in CCPA §1798.140(o)(1)(K)) This may include, but is not limited to: Inferences and Preferences about your transportation needs. Service Providers, Consumers, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts To securely process transactions and provide you our transportation services; and to troubleshoot and improve our services. Service Providers, Customer Service Reps, Business Customers, and Public Authorities / Government and Quasi-governmental Agencies, including airports and school districts
(2) Sales:
We do not believe that in 2019 we “Sold” PI. For more information on your Do Not Sell rights, see theDo Not Sell subsection of the California Privacy Rights section of this Privacy Notice at Section 3.B below.
2. CALIFORNIA PRIVACY RIGHTS.
We provide California Consumers the privacy rights described in this section. You have the right to exercise these rights via an authorized agent who meets the agency requirements of the CCPA and related regulations. To make a request, you may submit a form here or contact the First Group Privacy Team at 1-844-930-1776, or USPrivacy@FirstGroup.com. If you are disabled and need reasonable accommodations to facilitate your request, please let us know. As permitted by the CCPA, any request you submit to us is subject to an identification and verification process. We will verify identity based on matching information you provided with data we have maintained on you in our systems. This data could include, but is not limited to, email address, mailing address, phone number, trip/quote number, pickup address or drop off address. For your specific pieces of personal information, as required by the CCPA, we will apply the heightened verification standards set forth in subsection (ii) below. If we are not satisfied that we have sufficiently verified your identity, we may direct you to this Notice for information on our PI practices generally.
To make a request, you may submit a form here or contact the First Group Privacy Team at 1-844-930-1776, or USPrivacy@FirstGroup.com. If you are disabled and need reasonable accommodations to facilitate your request, please let us know. As permitted by the CCPA, any request you submit to us is subject to an identification and verification process. We will verify identity based on matching information you provided with data we have maintained on you in our systems. This data could include, but is not limited to, email address, mailing address, phone number, trip/quote number, pickup address or drop off address. For your specific pieces of personal information, as required by the CCPA, we will apply the heightened verification standards set forth in subsection (ii) below. If we are not satisfied that we have sufficiently verified your identity, we may direct you to this Notice for information on our PI practices generally.
You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your PI that we have collected in the period that is 12 months prior to the request date and are maintaining. To make a request, you may submit a form here or contact the First Group Privacy Team at 1-844-930-1776, or USPrivacy@FirstGroup.com. As permitted by the CCPA, any request you submit to us is subject to an identification and verification process. We will verify identity based on matching information you provided with data we have maintained on you in our systems. This data could include, but is not limited to, email address, mailing address, phone number, trip/quote number, pickup address or drop off address. You may be required to execute an attestation under penalty of perjury. If we are not satisfied that we have sufficiently verified your identity, we will treat your request as an information rights request (excepting for specific pieces), or may direct you to this Notice for information on our PI practices generally.
While there is not yet a consensus, data practices of third party cookies and tracking devices associated with our websites and mobile apps may arguably constitute a “Sale” of your PI as defined by the CCPA. However, we do not think that these third party technologies and activities are a “Sale” of your PI by us, and until we are convinced otherwise we do not intend to treat them as such. Accordingly, currently, a Do Not Sell request to us will not affect these third party technologies or activities, though we may change this policy in the future based on how the law and industry practices develop. We may participate in third party signal programs that restrict the processing activities of cookie operators to service provider purposes, but we do not guarantee that they will do so. You can, however, exercise control over browser-based cookies by adjusting the settings on your browser, and mobile devices may offer ad and data limitation choices. In addition, third party tools enable you to search for and opt-out of some of these trackers, such as the Ghostery browser plug-in available at https://www.ghostery.com/. Further, you can learn more about your choices regarding certain kinds of online interest-based advertising here. We do not represent that these third party tools, programs or statements are complete or accurate, clearing cookies or changing settings may affect your choices and you may have to opt-out separately via each browser and other device you use. For more information on cookies and other tracking devices and ways to exercise preferences regarding them, see our general Privacy Policy.
Except to the extent we have a basis for retention under CCPA, you may request that we delete your PI that we have collected directly from you and are maintaining. Our retention rights include, without limitation, to complete transactions and service you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes, including maintaining business records, to comply with law, to exercise or defend legal claims, and to cooperate with law enforcement. Note also that we are not required to delete your PI that we did not collect directly from you. To make a request, you may submit a form here or contact the First Group Privacy Team at 1-844-930-1776, or USPrivacy@FirstGroup.com. As permitted by the CCPA, any request you submit to us is subject to an identification and verification process. We will verify identity based on matching information you provided with data we have maintained on you in our systems. This data could include, but is not limited to, email address, mailing address, phone number, trip/quote number, pickup address or drop off address. You may be required to execute an attestation under penalty of perjury. If we are not satisfied that we have sufficiently verified your identity, we may treat your request instead as a “do not Sell” opt-out request.
Authorized agents of Consumers may make a request by visiting here or calling 1-1-844-930-1776. As permitted by the CCPA, any request you submit to us is subject to an identification and verification process, and confirmation of the agent’s authority, which may include attestation under penalty of perjury. Absent a power of attorney, we will also require the Consumer to verify their own identity. We may verify identity based on matching information you provided with data we have maintained on you in our systems. This data could include, but is not limited to, email address, mailing address, phone number, trip/quote number, pickup address or drop off address.
(F). Limitations on Rights :
3. ADDITIONAL CALIFORNIA NOTICES.
600 Vine Street, Suite 1400,
(B).Online Privacy Practices: