Source: https://www.solar-frontier.eu/en/company/data-privacy-statement/
Timestamp: 2019-11-20 18:22:49
Document Index: 667637291

Matched Legal Cases: ['Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 21', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 21', 'Art. 6', 'Art. 6', 'Art. 21']

Data Protection Notice of Solar Frontier Europe GmbH
In this data protection notice, Solar Frontier Europe GmbH, Nördliche Münchner Str. 14a, 82031 Grünwald, Germany (Phone: 0049 / 89 / 90 90 15 111; Fax: 0049 / 89 / 90 90 15 109; e-Mail: info@solar-frontier.eu) (hereinafter “we” and “us”) wish to inform you as the controller pursuant to data protection law of how we process your personal data (i) during your visit to our website, (ii) when you apply to work with us, (iii) if you are a business partner of us, or (iv) if we handle end customer requests.
Personal data covers all information about a specific or specifiable natural person which you notify to us or which is generated or collected by us. This is, for example:
Service request data: When you use other services of our website, for example the use of contact forms, the data entered by you or collected about you in this context as well the information provided to us by you will be processed.
Server log data: When you use our websites, data on your usage (such as the date and time of visit, pages called up and files requested, type and version of the web browser used by you, type and operating system of the end device you use as well as your IP address) is temporarily stored in a log file on our server.
Business partner data: Depending on the circumstances and necessity, we process personal data about our customers and suppliers or other business partners ("business partners") or our contact persons at our business partners in order to properly conduct business. This includes your contact information (e.g., name, gender, title, job title and title, role and position, professional experience, address, telephone number and e-mail address), as well as any payment data (bank accounts, cards and payments), communication data (any e-mails, letters or other communications from and to you including the circumstances of communication); and other data and documents with data about you (e.g. contracts, orders, invoices, delivery notes) required to carry out the business relationship.
End customer data: If you are an end customer who did not purchase our products from us, but contact us (by whatever means) to bring up (legal) claims resulting from warranties or product guaranties provided by us, we may process personal data about you such as contact information (e.g., name, gender, address, telephone number and e-mail address), as well as any payment data (bank account information for payments), communication data (any e-mails, letters or other communications from and to you including the circumstances of communication); and other data and documents with data about you (e.g. contracts, documents, invoices, delivery notes) required to manage your claim.
2.1 Your queries
Should you submit queries to us via a contact form, per e-mail or via a service telephone, e.g. asking for a referral where to buy the product, or asking technical questions regarding the products, we process the information given therein to answer your query as well as the IP address and date/time of the request in order to avoid misuse of the contact form.
The legal basis for the processing is our legitimate interest pursuant to Art. 6 (1) letter f GDPR in providing you with the aforesaid “queries” service. If your query concerns the initiation or processing (including customer service) of a contract, the additional legal basis for the processing is Art. 6 (1) letter b GDPR.
This data will be deleted when our communication with you has ended, i.e. when the factual situation at issue has been conclusively clarified and no further legitimate interest exists for the storage, respectively no further statutory obligations exist to store such data.
2.2. Business partners
If you are our contact person in your role as owner or representative of a business partner, such as (potential) customer, supplier, cooperation partner, service provider, etc., we process the business partner data about you for the purpose of (a) communicating with you about planned, current or past business transactions, (b) initiating, executing and processing transactions depending on the contractually agreed service (e.g. fulfilment, delivery, invoicing, follow-up, customer service and assertion of legal claims), (c) if you are a (potential) customer in connection with the marketing and sale of our products and services (cf. also Section 2.5), and (d) for the long-term care and maintenance of the business relationship in our customer or supplier management systems.
You may find further details and additions to the processing purposes in our contractual documents, any declarations of consent and other information provided to you (e.g. on the website or in the terms and conditions).
The legal basis for the necessary processing of business partner data for a specific purpose is Art. 6 para. 1 lit. b GDPR (insofar as the data is required to fulfil a contract with you if you are our business partner), Art. 6 para. 1 lit. c GDPR (insofar as we are subject to legal obligations such as the Money Laundering Act, the Export Control and Sanction Law) as well as in other respects Art. 6 para. 1 letter f) GDPR (our legitimate interest in the initiation, implementation, administration and communication within the scope of a business relationship or the marketing and direct marketing of our products and services).
You can object to the processing of your data on the basis of Art. 6 (1) lit. f GDPR(according to Art. 21 para. 1 GDPR). In principle, we can then prove compelling reasons for the processing in order to continue it.
We process your data for the duration of our business relationship, including the initiation and processing of a contract, as well as, if necessary, for compliance with the legally prescribed retention and limitation periods.
2.3 Advertising and product development
We also wish to use the data entered by you in any event or collected during your use of the websites to inform you about products and services relating to our product range (advertising) or to improve our product offers and services (product development).
The legal basis for the processing is our legitimate interests (Art. 6 (1) letter f GDPR.
2.4 Provision of the website and rendering of services
This data is deleted after 12 days at the latest.
2.5 End customer claims handling
If you contact us (by whatever means) to bring up (legal) claims resulting from warranties or product guaranties provided by us, we will use the end customer data in order to review your request, check the legitimacy of it, and, based on our decision, either comply with it and make payments, or reject it and defend ourselves if necessary.
The legal basis for the processing of your personal data is, according to the respective purpose, the “performance of a contract with the data subject according to Art. 6 (1) lit. b GDPR, or Art. 6 (1) lit. f GDPR (our legitimate interest in the handling and defense against legal claims).
In principle, you have a right to object to the processing of your data on the basis of Art. 6 (1) lit. f GDPR according to Art. 21 (1) GDPR, but because we process your data for the exercise of defence of legal claims, this right is excluded for this purpose.
We process your data for the duration of the management of your claims, as well as, if necessary, for compliance with the legally prescribed retention and limitation periods.
3.2.1 Other group companies
In order to manage and handle claims or our customers and end customers, we may need to transfers or disclose personal data to other group companies, in particular our group quality organization to make a decision on the warranty and to evaluate the cause of the defect. Such transfer is based on our legitimate interest for internal group administration purposes according to Art. 6 (1) lit. f GDPR).
This may include a data transfer to other group companies located in countries outside the EU that do not provide the same level of data protection. In these circumstances we will, as required by applicable law, ensure that your data protection rights are adequately protected by technical, contractual or other lawful means. Please contact our data protection officer (see 20) for a copy of the safeguards which we have put in place to protect your personal data and data privacy rights in these circumstances
3.2.2 Other vendors or manufacturers
In case you request our assistance to handle requests or claims for other vendors or manufacturer (e.g. if we sold power sets, which include products of a third party, such as inverters), we may need to forward your request to such third parties.
In those cases, we will either ask for your consent or may rely on the legitimate interests exemption according to Art. 6 (1) lit. f GDPR, in case we have legal claims against the third party.
On this website we use only one type of Cookies: (1) Cookies required for technical purposes, without which the functionality of our website would be reduced.
Cookies required for technical purposes.
These Cookies are indispensable if we want to ensure proper functioning and easy navigation of our website. They allow, e.g., offer you the opportunity to search for local retailers selling our products (e.g. by showing a map of your neighbourhood), or store your consent/non-consent to the use of Cookies and your selected Cookie settings. Such Cookies do not collect any information about you for marketing purposes and do not record the sites you visit when surfing the internet. A deactivation of this type of Cookies would reduce all or part of the functions of the website.
5. Links and embedded content
We use links to other internet presences of us on websites and services of third parties, e.g. to social media channels such as Facebook,Twitter or Youtube. These third parties are exclusively responsible for the data processing by such other service providers on their websites and their data protection notices apply.
In particular, this website uses the Youtube embedding function for the display and playback of videos of the provider "Youtube". In this respect, according to provider information, the extended data protection mode is used to ensure that user information will only be stored once the playback of the video(s) is started. When the playback of embedded Youtube videos is started, the provider sets "Youtube" cookies, in order to collect information on user behaviour. According to the information supplied by "Youtube", the use of these cookies serves to record video statistics, improve user-friendliness and prevent misuse. Irrespective of whether the embedded videos are played back, a connection to the Google network "DoubleClick" is established every time this website is accessed, which may cause additional data processing operations which are beyond our control.
You will find further information on data protection at "YouTube" in the provider's privacy policy at: www.google.de/intl/de/policies/privacy/
You have the right to object at any time to the processing of your data for direct marketing purposes (cf. also clause 5; Art. 21 para. 2 and 3 GDPR).
Please address your concerns in writing (reference: data protection) or by e-mail to the contact details given in point 8 below. We reserve the right to check your identity to ensure that your personal data is not disclosed to unauthorised persons.
GDPR@solar-frontier.eu
From time to time the content of this data protection notice may have to be modified. We therefore reserve the right to amend them at any time. We will also publish the amended version of the data protection notice at this place. When you revisit us, you should therefore reread the data protection notice.