Source: https://bin-tools.com/warranty-and-returns/
Timestamp: 2017-06-25 01:56:06
Document Index: 247755029

Matched Legal Cases: ['art1044', 'art2401', 'art6910', 'art1042', 'art9', 'art9043', 'art9042']

We at Bin Tools treat our customers as we like to be treated, our goal is to have you as a regular customer. Your 100% satisfaction is our formula for success! The following policies have been put into place with this in mind. Warranty
Items purchased from Bin-Tools.com are covered by the manufacturer’s warranty only. Bin Tools does not directly cover any products. Within the first 30 day’s from the date of purchase Bin Tools will assist in facilitating replacement or repair of defective products. Warranty replacement or repair is determined by the respective manufacturer. Items which are mis-used will not be covered. The manufacturer’s warranty may be in force beyond 30 days of the initial purchase date. With this being stated; we rarely have a problem with defects because our products are new, NOT reconditioned unless otherwise noted (however, if you have a problem we’ll work with you). A very small percentage of items are damaged during shipment (by carriers like UPS or Fedex), if this occurs, notify us as soon as possible so we can start a claim with the carrier. You will be shipped a replacement once the damaged item is returned (we will deal with the shipping company, this is not your problem). With truck shipped items (freight shipped by truck), inspect for damage prior to accepting delivery. Truck/Freight shipping is much more expensive than regular carrier services. It is the customer’s responsibility for pay for return shipment if needed due to a damaged Truck/Freight shipped item being wrongfully accepted. Therefore, it is imperative that Truck/Freight items are inspected thoroughly before accepting delivery. If the item is damaged DO NOT accept delivery and notify us. Items that are outside 30 days from the purchase date, will need to be shipped by you, directly to the manufacturer if an extended warranty applies. Manufacturer warranty information and instructions are typically included within the package of the product (warranty information can also be obtained from the manufacturer). We do not handle manufacturer warranties directly, so we recommend keeping any warranty information that may be received with the package and a copy of your invoice until the warranty period expires. You are responsible for any shipping costs, both to and from Bin Tools or the respective manufacturer if there is a warranty issue or if an item is damaged by the shipping company during transit. The manufacturer’s warranty does not cover any product or part which has been subjected to mis-use, abuse, modification, negligence or accident, nor does it cover any product which is used for any purposes other than that for which it is intended as stated in the specific manufacturer’s product literature. Bin Tools is not liable to you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use of or inability to use the products and in all cases our liability is limited strictly to assisting in replacement, or repair or the value of the products purchased within 30 days of purchase date. Beyond initial 30 days, Bin Tools is not responsible for assisting in any warranty, manufacturer warranty, claims or repair claims. All conditions are governed by U.S. federal law and/or the laws of the State of Florida. Any legal action or proceeding shall be instituted only in a state or federal court located in the state of Florida.
We want you to be happy with your purchase. If you are not completely satisfied with your item, rest assured you can return it in most cases (within 30 days of purchase date). Due to licensing of copyright materials such as products which have built in electronics, i.e., scan tools, videos, CDs, DVDs software, software updates including all brands are non-returnable and cannot be exchanged. On other items, to return or exchange, please email your request including the reason for return or request for an exchange. Once your request has been received and approved, we will provide you with a return address and authorization number. Merchandise must be shipped back within 30 days from the date of purchase. Shipping must be prepaid and tracking information emailed to us so we can verify your return’s arrival to the restocking warehouse. A 20% restocking fee based on the price on the original purchase price will be applied. Delivery charges are not refundable. The returned merchandise must be new, complete and in it’s original packaging. We will not issue a credit or refund for any product which is returned to us that has been used or altered or if any parts or packaging are missing. We will arrange shipment of a replacement product exchange, or issue a credit or refund as you have requested within 5 business days of receipt of your return to our address.
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