Source: https://www.casinos.at/en/casinos-austria/company/privacy-statement
Timestamp: 2020-01-17 13:14:50
Document Index: 169334488

Matched Legal Cases: ['Art. 32', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 22']

Privacy Statement | Company | Casinos Austria
Privacy Statement of the Casinos Austria and Austrian Lotteries Group
Previous versions of our Privacy Statement can be found at the following link:
Game Secrecy
Gambler Protection
Video Surveillance of Outdoor Areas of Buildings
Video Surveillance at Casinos and VLT Outlets
Information and Mailings
Photo and Film Recordings at Events and TV Shows
Data Processing when Using our Apps
Google Analytics Web Analysis Tools
Matomo Web Analysis Tool
Econda Web Analysis Tool
Siteimprove Analytics Web Analysis Tool
IBM Watson Customer Experience Analytics Web Analysis Tool
Casinos Austria Aktiengesellschaft (hereinafter “Casinos Austria”), Österreichische Lotterien Gesellschaft m.b.H. (hereinafter “Austrian Lotteries”), win2day Entwicklungs- und Betriebsgesellschaft m.b.H (hereinafter “win2day”), Glücks- und Unterhaltungsspiel Betriebsges.m.b.H. (hereinafter “WINWIN”), and Österreichische Sportwetten Gesellschaft m.b.H.(hereinafter “Austrian Sports Betting Company”) - these companies hereinafter collectively referred to as “we” or “us” - thank you for visiting this website.
The Federal Minister of Finance may transfer by means of a licence the right to operate lotteries pursuant to Sec. 14 of the Austrian Gaming Act [German acronym: GSpG], and the right to operate a casino pursuant to Sec. 21 GSpG.
Casinos Austria holds twelve casino licences in Austria, and operates casinos at locations in Baden, Bregenz, Graz, Innsbruck, Kitzbühel, Kleinwalsertal, Linz, Salzburg, Seefeld, Velden, Vienna, and Zell am See. Austrian Lotteries hold the licences to operate specific lotteries such as Lotto, Toto, Sofortlotterien, Klassenlotterie (Class Lottery), Zahlenlotto, electronic lotteries (the “win2day” online sweepstake and games via Video Lottery Terminals (“WINWIN” VLT outlets)), Bingo, Keno, as well as add-on games with multiple draws.
The Austrian Sports Betting Company offers betting, sports betting in particular, pursuant to notices based on the respective Federal State regulations governing bookmakers and totalisators.
You can access and view the current version of the Austrian Gaming Act and the Federal State regulations governing bookmakers and totalisators via the Federal Legal Information System at www.ris.bka.gv.at.
In this Privacy Statement you will learn which personal data we process by automated means, in what way and for what purpose, on our websites and apps, and in the context of the provision of our services, which we provide on the basis of the licences and authorisations granted to us. In addition, we hereby inform you of your rights as a data subject of the data processing.
We request that you read this Privacy Statement carefully. By using our products and services which result in transfer of your personal data to us, you declare that you have been informed of the use of your personal data pursuant to this Privacy Statement.
The protection of your personal data is of particular concern to us. If you do not agree to the use of your personal data within the scope of this Privacy Statement as it applies to you, please do not make your personal data available to us. In this case, you will not have access to those products and services the use of which requires processing of your personal data (e.g. use of customer loyalty programmes, or use of discount campaigns or event offers tailored to you).
Your point of contact for data processing is our Data Protection Officer:
E-Mail address: datenschutz@cal.at
Telephone number: + 43 1 534 40 50
Within the meaning of data protection regulations, the following companies (collectively referred to as the “Corporate Group”) act as data processing controllers or, where applicable, as processors, within the scope of our products and services:
Casinos Austria Aktiengesellschaft FN 99639 d
Österreichische Lotterien Gesellschaft m.b.H. FN 54472 g
Glücks- und Unterhaltungsspiel Betriebsges.m.b.H. FN 241637 z
Österreichische Sportwetten Gesellschaft m.b.H. FN 196645 i
Cuisino Ges.m.b.H. (Hereinafter “Cuisino”) FN 54015 i
All these companies have their registered office at: Rennweg 44, 1038 Vienna
Congress Casino Baden Betriebsges.m.b.H. (hereinafter “CCB GmbH”) FN 67046 y, Kaiser Franz Ring 1, 2500 Baden
Processors are commissioned by us to process your data for us within the scope prescribed by law for this purpose. This applies to data processing both by the above-mentioned companies within our corporate group and by processors outside the corporate group.
External processors and partner companies or other cooperation partners will receive your data only if it is necessary, e.g. to perform a contract, to process your order or to run a sweepstake.
We only use processors outside the European Union if (i) there is an adequacy decision of the European Commission for the third country in question, or (ii) we apply the standard contractual clauses of the European Commission, or iii) there are appropriate guarantees with the third country, e.g. the EU/US Privacy Shield, or (iv) we have agreed binding internal data protection rules with the processor.
As our organisational structure is that of a corporate group, in addition to data processing on behalf of the individual companies within our corporate group, data may also be processed by joint controllers. For this reason, in addition to a Commissioned Data Processing Agreement, a Joint Controller Agreement has been concluded, the main content of which is set out below. We comply with our information obligations under data protection law by means of this Privacy Statement.
The Controllers are jointly required to ensure that the technical and organisational measures necessary for legally compliant data processing and for the protection of the rights of data subjects are implemented; these measures also ensure the security of processing as required by law within the meaning of Art. 32 of the General Data Protection Regulation (GDPR). Each joint controller is required to ensure that its employees observe confidentiality and act in accordance with the rights and obligations set out in the Joint Controller Agreement. The controller that is closest (under the internal organisational structure) to the data processing in question is required to satisfy legal reporting, notification, consultation and assessment obligations. In case of doubt, the duties shall be fulfilled jointly.
Requests from data subjects in connection with the exercise of data subject’ rights may, in the case of data processing with joint controllers, be assigned to any controller. Requests must be processed and answered by the controller to which they are addressed, or they may be forwarded for processing and answering to the controller which is mainly concerned with the content of the request. That controller must ensure that the data subjects’ rights are being complied with.
Your data will otherwise be transferred to third parties only if you have expressly consented in advance to your data being forwarded, if we have a legal obligation to transfer the data, if the data transfer is necessary for performing the contractual relationship or if there are sufficient legitimate interests for transferring the data. Your personal data will not be sold to third parties or otherwise marketed.
In the course of running a Facebook fan page, data is processed by joint controllers, i.e. by the respective company within our corporate group and by Facebook.
Information about data processing which is carried out in the course of running a Facebook fan page can be found here. The corresponding Data Processing Agreement can also be viewed via this information page.
Personal data means any information relating to an identified or identifiable natural person. Below you will find examples of personal data that we collect and process within the scope of your use of our products and services, provided there is a legal basis for doing so:
Contact address(es) (e.g. e-mail-addresses),
User administration data (e.g. account data, user name, login ID, password)
Official photo ID data (e.g. personal ID card number, passport number, driving licence number, personal master data, ID card scan)
Cookies, IP addresses,
Biometric data (photo),
Visit and gaming data
Interests (e.g. range of games, events, hobbies, leisure time, sport, cultural and culinary preferences)
Income and/or financial circumstances, credit ratings, insolvency data.
Note: Not all of the examples shown here are processed by all companies of the Group.
We collect and process personal data only to the extent permitted by law. This is the case, for example, if you have given your consent to the processing of personal data concerning you for one or more specific purposes. The processing of your personal data may also be necessary for the performance of a contract or for the fulfilment of a legal obligation imposed on us.
We use the personal data provided by you only to the extent that your data is necessary for the fulfilment of the specific purpose (e.g. for performance of a contract, fulfilment of a legal obligation, registration for one of our online products, sending out newsletters, processing an order in the online shop, sending out information and advertising material, running a sweepstake, conducting customer analyses, market research and opinion polls, to answer a question you ask us, or to enable access to certain other information).
We collect and process your personal data for products and services of the Group, which you can use independently of one another.
Commissioned data processing or data processing under joint controllers by one or more companies of our corporate group is attributable, in particular, to its structure and segmentation into business units and corporate functions and is governed by contracts.
In individual cases, due to legal obligations to which we are subject, data may be transferred to authorities.
We implement technical and organisational security measures to protect your data against manipulation, loss, destruction and access by third parties. Our security measures are constantly improved in line with technological developments.
We undergo annual certification in accordance with the GoodPriv@cy international data protection seal of quality, which assists us in reviewing our strict data protection policy and assists us in continually improving it.
All information we receive from you, such as your name, address, telephone number, e-mail address, account information or credit card number, is transmitted and protected between your browser and our central server via SSL (Secure Socket Layer). The security server software encrypts all information provided by you before it is transmitted to us. This prevents unauthorised persons from reading, modifying, interpreting or copying this information during data transfer and subsequently forwarding it.
In addition to the general data protection regulations, our corporate group is subject, in particular, to the provisions of sec. 51 of the Gaming Act [GSpG], which deals with game secrecy. This provision specifies that organisers of games of chance which are covered by the gambling monopoly, the members of their constitutive bodies, employees, contractors and other persons working for such organisers are required to preserve confidentiality (game secrecy) regarding the identity of gamblers and their participation in games of chance (winnings and losses). Exceptions to game secrecy are exhaustively covered by this statutory provision and relate, for example, to duties of information to public authorities and courts or to express waivers of game secrecy by the gambler. Because the preservation of gambling secrecy is a prerequisite for maintaining the right to operate games of chance, we preserve strict confidentiality regarding your participation in such games and the winnings or losses generated.
Based on the provisions of the Gaming Act, in certain cases we have a duty to record your conduct during visits and to observe your gambling behaviour and, where necessary, to initiate measures for your own protection.
For more information regarding gambler protection and responsible gambling, please visit www.spiele-mit-verantwortung.at.
In certain legally regulated cases, Casinos Austria and WINWIN are required to review your credit standing on the basis of documents, data or information obtained from a creditable and independent source. By carrying out these credit checks, we comply with the legal obligations imposed on us. In addition, the credit checks serve to protect gamblers and are thus in the interests of your own safety.
To carry out credit checks, we will transfer the personal data required (e.g. name, address, date of birth) to the following credit agencies:
These credit agencies use the personal data transmitted by us in order to make appropriate assessments of your credit rating, based on mathematical and statistical procedures (scoring).
In light of our legal mandate, we have a legitimate interest in obtaining information on insolvencies (personal bankruptcies and company insolvencies) in order to take necessary measures to protect gamblers. For this reason, based on a contractual relationship with Kreditschutzverband 1870, information on insolvencies (private bankruptcies and company insolvencies) is provided to us via an insolvency database.
Based on the provisions of the Financial Markets Money Laundering Act [German acronym: FM-GwG] and the Gaming Act [GSpG], we have a duty throughout our corporate group to compare your personal data with the Dow Jones Risk and Compliance Database at www.dowjones.com/ if you register as a player with our online products, visit a Casinos Austria casino or a VLT outlet or draw winnings of a certain amount.
Our corporate group offers you the option, via https://www.bkms-system.net/cal, of using a whistleblowing system to report irregularities within our corporate group to top-level corporate management. As a corporate group, we have an overriding legitimate interest in learning of such irregularities. Communications between you and us are facilitated by an application service provider, enabling you to submit and us to receive, process and respond to notifications (which can be made either on an anonymous or a non-anonymous basis) using a special, secure server. Business Keeper AG (“BKAG”) has developed this whistleblowing system and works for us within the scope of the data protection requirements. Data processing by BKAG takes place exclusively on the territory of the Federal Republic of Germany. BKAG has no access whatsoever to the contents of messages exchanged through the whistleblowing system. The data and messages which are entered by the whistleblower are stored for purposes of processing only for so long as is necessary until processing of the whistleblowing notification is complete. Where, as a whistleblower, you have not entered any personal data, the whistleblowing system preserves your anonymity by means of appropriate technical and organisational measures. What this means is that whistleblowers may provide information without having to provide any personal identification details but at the same time have the option to provide information on a non-anonymous basis so that a reference to the individual may be established.
Outdoor areas of buildings in which we operate to provide services are video-monitored and display notices to that effect. The purpose of the video-monitoring is to protect persons, such as our employees, our property and other company items and assets, and to support and safeguard working processes, such as processing deliveries, and other tasks performed in and around the building being monitored. The legal basis for this is, as a general principle, the legitimate interest in the protection of persons, property and rights. In individual cases, however, the legality of video monitoring may also derive from consent, or it may be necessary for the performance of a contract or the fulfilment of a legal obligation. These legal bases may, in individual cases, result in data being transferred to third parties, such as courts, authorities, insurance companies or victims of criminal offences. The duration of storage for video recordings is generally 72 hours. However, in individual cases, for example due to prejudice to our legitimate interests and enforcement of related legal claims, a longer duration of storage may be required.
In principle, it is possible to use our websites (casinos.at, shop.casinos.at, casinosaustriainternational.com, lotterien.at, win2day.at, tipp3.at, oeswe.at, bgs.at, winwin.at) and our apps (win2day: Casino, Lotto, Wetten, Lotteries Shaker, win2day Poker - Texas Holdem, Lotterien App, My Casinos Austria App, tipp3 App) without providing your personal data. However, different regulations may apply to the use of individual services, to which we shall refer separately.
When you visit our websites, information such as your IP address is sent to us. This information includes, for example, details of the end-user device being used (computer, smartphone, tablet, etc.), the browser being used (Internet Explorer, Safari, Firefox, etc), the time of access to our websites and the amount of data transferred. This information may be processed for system security reasons (to protect against misuse), to determine the attractiveness of our websites or to continuously improve their content for you.
When downloading apps, you need to enter the necessary personal authentication details in the app store (e.g. Apple App Store, Google Play Store). We have no influence over, or responsibility for, the data collected in the course of the download, in particular the e-mail address and customer number of your store account or the identification number of your end-user device. We process the device information in the data provided only to the extent that this is necessary for downloading our apps to your device. It will not be processed further by us.
For more information, please see the section ‘Data processing when using our apps’.
Our websites contain links to other websites. Compliance with the relevant data protection rules for such websites is the responsibility of the operators of those websites and is therefore beyond our control. We therefore bear no responsibility for the privacy policies or content of those other websites.
Consent on the basis of sec. 107 (1) Austrian Telecommunications Act [German Acronym: TKG] in conjunction with Art. 6 (1) (a) GDPR
You have the option of subscribing to various forms of newsletters and/or mailings from our corporate group.
Depending on the scope of your declaration of consent and the purpose of data processing included therein, we may process various personal data (if you have provided them) for use in advertising, specifically your name, title, date of birth, nationality, residential address, telephone number, fax number, user administration data, e-mail address, your casino visits and gambling data, as well as information regarding your interests (e.g. gambling offers, events, hobbies, leisure time, sports, cultural and culinary preferences, campaigns of which you may have taken advantage).
At such time as you provide your declaration of consent, you will be informed as to what personal data will be processed for what purpose in connection with making contact with us. If you have consented to receive information and mailings, then, depending on the scope of your declaration of consent, you may, for example, receive current news items and information regarding campaigns and special offers as well as services and sweepstakes from the respective group company.
For mailings and information circulars, your e-mail address, your postal address and your telephone number will be used if you have indicated these communication channels to us. In addition, you may receive information and mailings via our websites and apps in the form of push messages.
For more information on the option of withdrawing your consent, please see the section ‘Right to withdraw consent’.
Your data will only be shared with third parties to the extent this is necessary in order to perform mailing tasks.
Legitimate interest on the basis of sec. 107 (3) TKG in conjunction with Art. 6 (1) (f) GDPR
Where we receive your e-mail address in connection with a sale or service (e.g. when you register with us in connection with a casino visit, with your participation in an advantage club, or when setting up a user account on win2day), the company in question may, on the basis of the existing customer relationship and where there is a legitimate interest, forward direct advertising to you by e-mail (including text messages) in the form of information and mailings relating to that company’s own or similar products and services. You may opt out at any time from such processing in connection with the collection of your contact data or each time the information is forwarded to you by e-mail (“unsubscribe / abmelden“) or text message by sending an email to datenschutz@cal.at.
Legitimate interest of information in socially and politically relevant fields
In order to send you mailings with specialist information and invitations to events related to art and culture, Casinos Austria and its processors will process your personal data which have been transferred to us or which are publicly accessible, such as your title, name, home address and/or e-mail address. These mailings are sent on the basis and for the purpose of the legitimate interest of the corporate group in promoting art and culture as socially and politically relevant fields.
In order to send you up-to-date specialist information on Casinos Austria in the form of a newsletter, Casinos Austria and its processors process your personal data which have been transferred to us or which are publicly accessible, such as your title, name, home address and/or e-mail address. This information will be sent to interested persons and data subjects on the basis and for the purpose of the legitimate interest of the corporate group in passing on information about developments and events in the gambling sector as a socially relevant field.
It may be the case that photo and/or video recordings of you will be made and stored at Casinos Austria casinos, WINWIN VLT outlets in connection with events, or during Austrian Lotteries TV shows.
Depending on whether you have given consent for this purpose to Casinos Austria or Austrian Lotteries, such recordings may be processed for purposes of marketing by Casinos Austria, WINWIN and/or Austrian Lotteries, for publication on their websites (www.casinos.at, www.lotterien.at, www.winwin.at) or on the local websites of Casinos Austria, for publication on the Facebook pages of those companies and for publication on Casino TV (Infotainment at the casino/on tv.Casino.at). In addition, depending on whether you have granted consent to Austrian Lotteries for this purpose, recordings made during TV shows may be processed for purposes of marketing in internal group media and potentially in third-party media (as described in your declaration of consent).
Such publication will not give rise to any claims on your part of any kind whatsoever.
In the case of participation in sweepstakes, we will use your data collected for this purpose to process the sweepstakes game and/or the resulting contractual relationship, particularly in connection with the notification of winnings. Detailed information may be found in the terms and conditions of the respective sweepstakes. Where you have consented to this, we may process the data collected in connection with a sweepstakes game until such time as you revoke consent to receive mailings and information circulars.
As a basic rule, we collect, process and use your data only on the basis of legitimate interests or your consent, and only so far as necessary for proper functioning of the apps or for conducting our own market and opinion research. We use tracking technologies to measure your usage behaviour.
For technical reasons, the apps automatically transmit certain technical data to our servers when you use our services, including, in particular, identifying characteristics, information on the beginning and end and the scope of the use in question and details regarding the services used by you in each case, for example the date and time of the use, the operating system used, the volume of data transmitted and configuration data. This is necessary due to the way our apps operate.
In addition, our apps use a token which is automatically generated when the app is first used. The token is a small text file (similar to a cookie) which is stored locally within the app and contains only a randomly generated identification number. The token serves as an identifier, allowing us to recognise your app installation in order to provide the required content to the app (for example, permitting us to send push messages to the app where you have given your consent). The token is stored on our servers and in a special area of the app to which only the app has access. Once the token has been erased from our servers, our servers can no longer recognise this app installation.
To use some of the offers and services of our corporate group, you must have an account on the Facebook social network, 1601 South California Avenue, Palo Alto, CA 94304, United States, or Amazon Media EU S.à r.l. (Société à responsabilité limitée), 5 Rue Plaetis, L-2338 Luxemburg. When you visit Facebook pages or use an Alexa device, a direct connection is made between your device and the Facebook server or Amazon server. As a result, Facebook or Amazon will receive the information that you have called up our Facebook page or, using the Amazon Alexa device, Casinos Austria or Skill Lotteries under your IP address. We would point out to you that we have no knowledge of the content of the data transmitted or its use by Facebook or Amazon. You can find further information on these points at
Privacy statement of Facebook and/or at
Privacy statement of Amazon.
Content on external channels is created and extended with the utmost care. However, the degree of currency and correctness will be affected by technical factors such as the internet connection or the currency of the operating system you are using, and we are thus unable to guarantee it.
If you visit a Casinos Austria casino, you are legally obliged to present an official photo ID for the purpose of establishing and verifying your identity and your age and of compliance with legal duties of care. For this purpose, the data from your official photo ID will be stored in Casino Austria’s customer database on the occasion of your first visit. On each subsequent visit, the data will be recorded, compared and checked, or if you visit our casinos with different official photo IDs, data from those IDs will be stored also. In the course of this procedure, Casinos Austria will process your name, title, date of birth, nationality, and ID data (ID type, ID number, master data, scan). In addition, every time you visit a casino, an up-to-date photo will be taken of you for the purpose of verifying your identity and will be stored in the customer database. Within the scope of legal requirements, your visit and gaming data will also be recorded and processed.
„Glücks Card“ Programme
By participating in Casino Austria’s “Glücks Card” programme, you have the opportunity to participate in the “Glücks Card” bonus programme. For the purpose of implementing the “Glücks Card” programme, and for customer support purposes, Casinos Austria will process your personal data, if available and/or provided, such as e-mail address(es), name, date of birth, nationality, address(es), telephone numbers(s), interests (cuisine, events, range of games), company, purchasing behaviour in the online shop, use of promotions/items consumed, participation in draws and sweepstakes, as well as your visit and gaming data at the casinos.
On the basis of sec. 107 of the Austrian Telecommunications Act [German acronym: TKG] in conjunction with Art. 6 (1) (b) and with (b) or (f) of the General Data Protection Regulation (GDPR), you will receive information and mailings from Casinos Austria. The basis for the information and mailings is therefore either your consent or Casino Austria’s legitimate interest in delivering direct advertising in the form of information and mailings to customers by means of e-mail, SMS and post.
For more information on the options of withdrawing your consent and objecting to data processing, please see the sections ‘Right to withdraw consent’ and ‘Right to object’.
Within the framework of the “Glücks Card” programme and the casino information and mailings, Casino Austria uses analysis software to calculate your bonuses and prepare and send you personalised direct advertising which is individually tailored to you.
For more information about this, please see the sections ‘Mailings’ and ‘Analysis software’. You can find the various advantages and participation conditions at www.glueckscard.at.
With the My Casinos Austria App from Casinos Austria, you may, as a non-registered user, access general information (e.g. opening times, casinos, events) and offers (e.g. information on sweepstakes and offers) from Casinos Austria. By registering with the App and giving your consent, you transfer your e-mail address and user administration data (password, user name - i.e. your e-mail address) to Casinos Austria for processing. IdentityID is used for processing, in order to protect the e-mail address. In addition, you may have your App account verified by Casinos Austria on your next visit to a casino by presenting your official photo ID. The App will then be linked to your personal data from the “Glücks Card” programme, if available and/or disclosed: e-mail address(es), name, date of birth, nationality, address(es), telephone numbers(s), interests (cuisine, events, range of games), company, purchasing behaviour in the online shop, use of promotions/items consumed, participation in draws and sweepstakes, as well as your visit and gaming data at the casinos. By connecting your App account with the “Glücks Card” programme, all personal data referenced above will be processed by Casinos Austria, if you have provided them and have not withdrawn your consent. Casinos Austria uses analysis software, in order to display personalised content tailored individually to you and to send you advertising information. By registering as a user of the App, you agree to the participation conditions of the “Glücks Card” programme and to data processing in accordance with the present Privacy Statement and with that of the App.
If you have given your consent, you will also receive mailings and information about the “Glücks Card” programme.
For more information about the Casinos Austria App and the “Glücks Card” programme, please see the sections ‘”Glücks Card” Programme’, ‘Information and mailings’, ‘Data processing when using our Apps’ and ‘Analysis software’.
Casino information and mailings
You will receive personalised mailings and information from Casinos Austria by e-mail, SMS, post and telephone, provided that you have given your consent. The mailings and information contain general news and news which has been personalised according to your interests about promotions and offers (e.g. entry price reductions, vouchers, dining services, events, highlights from the lottery world), gaming and betting offers (e.g. poker tournaments, casino tournaments), about services (e.g. information about player protection, customer surveys and benefits of the “Glücks Card” programme), promotions from the Casinos Austria online shop (e.g. for purchasing vouchers, special offers and discounts), draws and current sweepstakes of the Casinos Austria AG & Austrian Lotteries Group (Casinos Austria AG, Österreichische Lotterien Gesellschaft m.b.H., win2day Entwicklungs -und Betriebsgesellschaft m.b.H., Glücks- und Unterhaltungsspiel Betriebsges.m.b.H., Österreichische Sportwetten Gesellschaft m.b.H., Casinos Austria International Holding GmbH, Cuisino Ges.m.b.H. and Congress Casino Baden Betriebsgesellschaft m.b.H.). In addition, customer surveys may be conducted by Casinos Austria or commissioned market and opinion research institutes (such as IMAS International), which act for us as processors, within the scope of your consent.
As part of the “Glücks Card” programme, you will receive mailings and information as well as benefits from cooperation partners where they are offered within the framework of the “Glücks Card” programme, either on the basis of your consent or of the legitimate interest Casinos Austria has in sending out direct advertising to guests. Customer surveys are sent out on the basis of your consent.
You may also receive information relating to mailings via the My Casinos Austria App and at reception or other points of contact at Casinos Austria casinos.
The personal data which you provide to Casinos Austria in the course of events, tournaments and sweepstakes shall be used for personalised mailings or sharing information, provided that you have given your consent.
Within the framework of the casino information and mailings, Casino Austria uses analysis software to send you direct advertising which is personalised to you. For more information, please see the section ‘Analysis software’.
In the Casinos Austria online shop, you can buy the products offered at https://shop.casinos.at/. When processing your order, Casinos Austria processes the following personal data: name, title, date of birth, e-mail address, home address, as well as details of your purchasing behaviour and items purchased. Optionally, you may also provide to Casinos Austria your title, telephone number, company name and UID number. As a shop customer, you will also receive information and mailings, provided that you have given your consent. Software is used to analyse your orders, so that we can send you personalised information about offers in our online shop. For more information, please see the sections ‘Analysis software’ and ‘Mailings’.
You can use the Feedback button at www.casinos.at to give general or specific feedback on the website (or an element of the website), make a specific request or ask a question to Casinos Austria. The Casinos Austria Service Center is available to answer your questions by e-mail (service@casinos.at), telephone (+43 1 53440 50) and Fax (+43 1 53440 22222). You can also use the Feedback service on the website. The following personal data will be processed by Casinos Austria on the basis of your consent, if you provide them: Your title, name, e-mail address, home address and nationality.
Cuisino restaurant reservations
At Cuisino restaurants, you can reserve a table via the Quandoo service, by entering your personal data, such as your name, address and telephone number. You can also make your reservation by telephone or e-mail. Cuisino processes the data you provide for the purpose of making your reservation.
Provided you have given your consent for them to do so, Casinos Austria records your date of birth, your interests and hobbies, and your dining preferences in the casinos (e.g. food and drinks) in order to be able to best meet individual guests’ wishes and expectations.
On the Casinos Austria website (www.casinos.at), you can make reservations for certain events in the event calendar. For the purpose of making your reservation, Casinos Austria will process your name, title, e-mail address, address, telephone number, date of birth and (optionally) your company name and telephone number.
Event management and marketing applications
Casinos Austria uses an event management and marketing application for the purpose of organising and managing events for companies and private individuals and to create accompanying work plans and reports. With the aid of this system and based on the event agreement, Casinos Austria processes your personal data - i.e. your name, telephone number, optionally your e-mail address and physical address, and if available, data on your food and drinks orders - for the purpose of preparing quotations and invoices. In addition, Casinos Austria processes these data in order to ensure the proper handling of events (e.g. work orders to property management, technical services, reception and catering). This makes it possible to coordinate work tasks for the events, promotions and activities that take place every day at the casinos.
For purposes of acquisitions and sales activities regarding its offerings in the Business-to-Business (B2B) sector, Casinos Austria processes contact data of B2B customers (companies and associations). Provided consent has been given, B2B customers receive individual information and mailings from Casinos Austria. For more information, please see the sections ‘Analysis software’ and at ‘Mailings’.
Lotteries information and mailings (Glückspost, Bingo News)
Provided you have declared your consent, you will receive mailings and information by e-mail from Austrian Lotteries. Austrian Lotteries uses analysis software, in order to send you personalised direct advertising that is individually tailored to you. For more information, please see the sections ‘Mailings’ and at ‘Analysis software’.
Brieflos Show - Wheel Contestant
On the basis of your consent, Austrian Lotteries will process the following personal data for the purposes of producing the Brieflos Show: your name, address and telephone number. If you are drawn, you will be at the Brieflos Show, and Austrian Lotteries will contact you using the personal data you provided.
In the course of your participation in the Brieflos Show, you may consent to the processing and exploitation of all image and sound recordings created by you during the recording of the show and to public disclosure of the personal data you disclose during the recording for the purpose of promoting lottery products. You expressly release Österreichische Lotterien GmbH from the obligation of game secrecy for the performance of the data processing described above.
Lotteries Shaker App
With the Lotteries Shaker App, you can submit Lotto, LottoPlus, Joker and EuroMillions bets, and also play Rubbellos (scratch-off ticket game) and Brieflos. You require a win2day account to submit lottery bets and play Rubbellos or Brieflos. You can find out which data are processed for this purpose at win2day Account. For more information about the App, please see the section ‘Data processing when using our Apps’.
Lotteries App
The Lotteries App is a service app based around the products played at the outlets. Bets for Lotto, LottoPlus and Joker can be submitted in the Lotteries App after making a pre-paid credit payment at Austrian Lotteries outlets. No registration is required to use this app. For more information, please see the section ‘Data processing when using our Apps’.
On the basis of your declaration of consent, the Österreichische Klassenlotterie Vertriebsgesellschaft m.b.H. will process the following personal data: your name, address, telephone number, fax and mobile phone numbers, e-mail address, date of birth and bank details.
As a customer, you will receive an information letter through the post before the start of the lottery, due to the legitimate interest that Österreichische Klassenlotterie has in sending out information to its customers. No additional advertising will be sent out.
You may object at any time to the sending of the information letter, either by mail to office@klassenlotterie.at or by post to Österreichische Klassenlotterie Vertriebsgesellschaft m.b.H., Rennweg 44, 1038 Vienna.
Partners in the Association of Class Lottery Agencies are:
GST 23 HOHE BRÜCKE GmbH, Wipplinger Strasse 21, 1013 Vienna
GST 28 J. Prokopp Ges.m.b.H., Mariahilfer Strasse 29, 1061 Vienna
GST 33 GKL HOHE BRÜCKE GmbH, Wipplinger Strasse 21, 1010 Vienna
GST 72 Oberbank AG, Untere Donaulände 28, 4020 Linz
GST 82 Paul Fochler Klassenlotterie GmbH, Tummelplatz 6, 8010 Graz
GST 88 Klassenlotterie Prokopp Int. GmbH, Mariahilfer Strasse 29, 1060 Vienna
As a matter of principle, no personal data are shared between Österreichische Klassenlotterie Vertriebsgesellschaft m.b.H and the partners of the Association of Class Lottery Agencies.
To use the win2day range of online games, you need to register at www.win2day.at. To do this, you provide your e-mail address, account details, title, name and date of birth. Optionally, you may also provide a title. In the course of the registration process, your name, date of birth and place of residence are checked against the CRIF GmbH database, in order to comply with the terms of the game and betting regulations. After you have registered, win2day will record and process your visit and gaming data. As soon as you wish to have your winnings paid out, your bank details will also be recorded and processed.
By participating in the win2day Lounge, you will have the opportunity to take part in the Austrian Lotteries customer loyalty programme. For the purpose of implementing the win2day Lounge and for customer service purposes, Austrian Lotteries processes your personal data - if it is available and/or has been disclosed - such as your name, gender, date of birth, address(es), telephone number, fax number, user administration data, cookies, IP addresses, visit and game data, interests and participation in draws and sweepstakes. Upon termination of your participation in the win2day Lounge, your data will no longer be processed for the above-mentioned purposes.
On the basis of sec. 107 of the Telecommunications Act (German acronym: TKG) in conjunction with Art. 6 (1) (b) and (a) or (f) GDPR, you will receive direct advertising by e-mail from Austrian Lotteries in the form of information and mailings about the company’s own or similar products and services. The information and mailings are therefore sent either on the basis of your consent or on the basis of the legitimate interests of Austrian Lotteries in sending information and mailings.
Within the framework of the win2day Lounge, Austrian Lotteries uses analysis software to calculate your bonuses and to create and send you personalised direct advertising which is individually tailored to you.
For more information, please see the section ‘Analysis software’.
win2day information and mailings
As a win2day customer, due to win2day’s legitimate interest in sending customers direct advertising for win2day’s own and similar products and services, you will receive electronic mailings with personalised offers (e.g. free game credits, draws, sweepstakes) and information about win2day’s range of games and betting. You may object to this processing of your personal data. Within the framework of the mailings, win2day uses analysis software in order to send you personalised information and offers which are individually tailored to you. For more information, please see the sections ‘Mailings’, ‘Analysis software’ and ‘Right to object’.
With the win2day: Casino, Lotto, Wetten App, you can use all the casino and lottery games and the sports betting range in one app. To take part in the game, you need a win2day account. For this purpose, win2day will process the data that you provide when you register. For more information, please see the sections ‘Data processing when using our Apps’ and ‘win2day Account’.
win2day Poker - Texas Hold´em App
With the win2day Poker – Texas Hold´em App, you can play Online Poker as a cash game in an app. To take part in the game, you need a win2day account. For this purpose, win2day will process the data that you provide when you register. For more information, please see the sections ‘Data processing when using our Apps’ and ‘win2day Account’.
Visiting a VLT outlet with the WINWIN card
You can only visit VLT outlets once you have registered at a VLT outlet and only with an active WINWIN card. Due to legal regulations, you are required to register and to present an official photo ID. Your identity will be established and verified by means of the official photo ID. For this purpose, the data from your official photo ID will be stored on the occasion of your first visit, and then compared and checked on each subsequent visit. For the purpose of customer registration, WINWIN will process your name, address, ID number, type of ID, biometric data (photo), title (optional), mobile phone number and e-mail address. WINWIN will also process your visit and gaming data, frequency of visits, length of stay and net gaming time, which are collected at WINWIN outlets using the WINWIN card in order to comply with the player protection regulations of the Austrian Gaming Act. In addition, when you register on your first visit to a VLT outlet, an up-to-date photo is taken of you for the purpose of verifying your identity and is stored in the customer database. In some cases, e.g. if the photo is obviously not up to date, another one may have to be taken.
WINWIN information and mailings
Provided that you have given your consent, WINWIN shall process the personal data that you provided during the registration process and subsequently collected, such as your title, name, address, mobile phone number, e-mail address, data on use of promotions, and your visit and gaming data. You will receive information and mailings about offers and promotions (e.g. free game credits, highlights from the lottery world), the range of games, services (e.g. player protection information, customer surveys, advantage clubs), advertising, draws and sweepstakes from WINWIN/Austrian Lotteries by post, telephone, e-mail and SMS.
The personal data which you provide to WINWIN in the course of events and sweepstakes shall be used for personalised mailings, provided that you have given your consent.
WINWIN uses analysis software, in order to send you personalised direct advertising which is individually tailored to you. For more information, please see the sections ‘Mailings’ and ‘Analysis software’.
Tipp3 user account
In order to use the Austrian Sports Betting Company’s online products (“tipp3”), and to participate in the “tipp3 Club”, the Austrian Sports Betting Company’s customer loyalty programme, you are required to register and create a user account at www.tipp3.at. When you register, the following personal data will be processed by the Austrian Sports Betting Company, on the basis of the agreement entered into with you: Your name, title, date of birth, e-mail address, user administration data (password and user name, i.e. your e-mail address). In the course of the registration process, your name and date of birth are checked against the CRIF GmbH database, in order to comply with the provisions of betting regulations. After you have registered, tipp3 will process your betting data. As soon as you wish to have your winnings paid out, your bank details will also be recorded and processed.
By participating in the “tipp3 Club”, you will have the opportunity to take part in the Austrian Sports Betting Company’s customer loyalty programme. For the purpose of running the “tipp3 Club”, and for customer support purposes, the Austrian Sports Betting Company processes personal data, i.e. your name, title, date of birth, e-mail address and gaming data. Due to the Austrian Sports Betting Company’s legitimate interest, and on the basis of Sec. 107 TKG in conjunction with Art. 6 (1) (f) GDPR, you will receive by e-mail direct advertising in the form of information and mailings about the Company’s own or similar products and services. You may object to this processing. For more information, please see the section ‘Right to object’.
Within the framework of the “tipp3 Club”, The Austrian Sports Betting Company uses analysis software to calculate your bonuses and to create and send you personalised direct advertising which is individually tailored to you. By participating in the “tipp3 Club”, you agree to this data processing.
For more information, please see the section ‘Analysis software’. You can find the various advantages and participation conditions at www.tipp3.at/Club.
The tipp3 App is a service app based around the products played at the outlets. No registration is required to use this app. It is also possible to place a bet via the tipp3 app by loading credit in advance at the Austrian Sports Betting Company’s outlets. For more information, please see the section ‘Data processing when using our Apps’.
In the tipp3 App, you can link to the tipp3 user account and the tipp3 Club or perform registration.
tipp3 information and mailings
Provided that you have given your consent, you will receive personalised electronic mailings (e.g. in the form of online newsletters, vendors’ newsletters, club newsletters) with information about special offers and promotions (e.g. vouchers, free game credits), the range of betting products, services (e.g. information about player protection, customer surveys and advantage clubs), advertising, draws and current sweepstakes from the Austrian Sports Betting Company. In the context of the mailings, the Austrian Sports Betting Company will process your personal data, if available and/or disclosed, such as your name, date of birth, and your betting data.
The Austrian Sports Betting Company uses analysis software for the mailings, in order to send you personalised direct advertising which is individually tailored to you. For more information, please see the section ‘Analysis software’.
Communications of information from companies of our corporate group
Provided that you have given your consent, you will also receive mailings from one of the companies of our corporate group (by post and electronically by e-mail and text message) containing information from Casinos Austria AG and Österreichische Lotterien GmbH corporate group (Casinos Austria Aktiengesellschaft und Österreichische Lotterien Gesellschaft m.b.H. Unternehmensgruppe) (Casinos Austria Aktiengesellschaft, Österreichischen Lotterien Gesellschaft m.b.H., Glücks- und Unterhaltungsspiel Betriebsges.m.b.H., Österreichischen Sportwetten GmbH, Casinos Austria International Holding GmbH, Cuisino Ges.m.b.H. as well as Congress Casino Baden Betriebsges.m.b.H).
These mailings contain general and personalised information regarding campaigns and special offers (e.g. highlights from the world of lotteries, free games or betting account balances), our range of games and betting options (e.g. poker tournaments, casino tournaments), the services we provide (e.g. information on protection for gamblers, customer surveys and customer advantage clubs) as well as sweepstake offers.
For these mailings, the company in question will process the following personal data, if you have disclosed them: Your name, title, date of birth, e-mail address, residential address and nationality. There is no further disclosure or exchange of such data between companies of our corporate group.
For more information on this, see 'Information and mailings' and 'Game secrecy'.
For more information on the option of withdrawing your consent, please see the section on 'Right to withdraw consent'.
We use cookies on the websites of our corporate group. Cookies are small text files stored on your electronic device (e.g. computer, smartphone, game console) when you access those websites, enabling your browser to be identified when you visit the sites again.
We divide cookies into three categories: Required cookies providing basic functionality such as website navigation and encryption. Analysis cookies that help us understand how visitors interact with our websites in order to optimise and continually improve them. Marketing cookies that follow you across multiple websites to display relevant advertising on an individual basis.
You can generally prevent cookies from being stored by use of the appropriate settings in your browser software. However, we wish to point out that in such case, you may not be able to use all of the functions of our websites to their full extent.
When you visit our websites, you will also receive information on the use and application of cookies via the cookie notice placed on our website.
The websites and apps of win2day (www.win2day.at) and Österreichischen Sportwetten (www.tipp3.at) as well as the online shop of Casinos Austria’s website (https://shop.casinos.at/) use sessions. Sessions (session ID, session number) are generated by the server at the beginning of your session. The session must be transferred with the server’s response to your computer and supplied by it at the time of each subsequent access. With the help of unique sessions, the data stored on the server side (e.g. your betting slip) can be uniquely linked to a user at the time of each access. The session ends when you click on Logout. After a certain period of no activity on the websites of win2day and tipp3, you will be automatically logged-out, which will also terminate the session.
Fully automated decision-making processes
At present, there are no fully automated decision-making or profiling processes within the meaning of Art. 22 GDPR that take place within our corporate group, as no purely automated decisions are made which would have any legal effect on you or significantly affect you in a similar way.
For some mailings, we may use analysis software (IBM Campaign and IBM Watson Campaign Automation) in order to analyse personal information so that we may provide you with personalised offers and direct mailings tailored to your needs and requirements. Based on the information collected under each customer loyalty programme and/or newsletter programme, we are able to provide you with personalised and customised offers and information.
In addition, in connection with customer loyalty programmes and/or advantage clubs, you agree that your data will be processed by means of the analysis software so that we may calculate bonuses (e.g. random and visitor’s bonuses in the case of the “Glücks Card“ programme of Casinos Austria or balls in the case of the tipp3 Club).
The information and mailings for which this software is used are listed in our corporate group’s list of products. Details on how to unsubscribe from mailings and information for which we use this analysis software may also be found in each individual mailing and in the terms and conditions of our bonus programmes/benefit clubs.
You will also find further information on the options of withdrawing your consent and objecting to data processing under the sections ‘Right to withdraw consent’" and ‘Right to object’.
Google Analytics is used on the websites of our corporate group. This is a web analytics service provided by Google Ireland Limited (“Google“). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how you use the site. The information generated by cookies about your use of our websites is ordinarily transferred to a Google server in the United States and stored there. However, your IP address will generally be truncated due to the activation of IP anonymisation on our websites within EU Member States or other contracting states to the Treaty on the European Economic Area. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on our behalf, as the recipient, to evaluate your use of the websites, compile reports on website activity and provide us with other services relating to website activity and internet usage. The EU-US Privacy Shield is the basis for the transmission of this information. In the event that you have a Google account and have activated personalised advertising, the analysis of your use of the websites may be carried out using the additional function ‘Google Signals’ across all of your devices, i.e. analysis data is based on users and individual sessions. In connection with this however, we will only receive statistical data and reports that do not allow any inferences to be drawn regarding the identity of individual users.
You can prevent cookies from being stored by means of a setting in your browser software accordingly. However, we wish to point out that in such case, you may not be able to use all of the functions of our websites to their full extent. In addition, you may prevent collection of the data generated by cookies and related to your use of the website (including your IP address) and processing of such data by Google by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de. In order to exclusively prevent analysis of your use of websites for ‘Google Signals’, Google account owners can de-activate the item ‘Personalised advertising’ under Advertising Settings.
The website of Österreichischen Lotterien (www.lotterien.at) and the website of Glücks- und Unterhaltungsspiel Betriebsges.m.b.H. (www.winwin.at) use Matomo, an open-source software for statistical evaluation of visitor numbers. Matomo uses cookies, which are text files placed on your computer, to help the website analyse how you use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by a server which we operate ourselves. The evaluations Matomo produces are used to compile reports on website activity.
The website of Casinos Austria (www.casinos.at) uses cookies for creating non-personalised statistics. On Casinos Austria’s website, ECONDA.de, a web analytics service of the provider Econda GmbH, Zimmerstrasse 6, 76137 Karlsruhe, collects and stores data from which useable profiles can be created through the use of pseudonyms. These user profiles are used to analyse visitor behaviour and are evaluated to improve and tailor our services. Cookies may be used for this purpose. Anonymised user profiles will not be merged with other personal data relating to the individual behind the pseudonym without the specific, express consent of the data subject. You may object to the collection and storage of data for purposes of web analytics at any time with future effect by clicking on the following link:
The website of Casinos Austria (www.casinos.at) uses Siteimprove Analytics, a web analytics service provided by Siteimprove. Siteimprove Analytics uses “cookies”, which are text files stored on your computer or smartphone to assist Casinos Austria in analysing how visitors use the site. The information generated by the cookies regarding the visitors’ website usage is stored and processed by Siteimprove on servers in Denmark.
Casinos Austria will use this information to evaluate the behaviour of website users, to create reports regarding this and, finally, to improve the website experience for visitors. Siteimprove will not share this information with third parties or use it for marketing or advertising purposes of any kind.
You may opt out of Siteimprove Analytics’ collection of your data. If you are on the Casinos Austria website, just click on the link/button below and directly set an opt-out cookie to prevent future collection of your data. If you are on another website of the corporate group , click on the link/button below and you will be taken to the Casinos Austria website to set the opt-out cookie:
[https://www.casinos.at/de/casinos-austria/unternehmen/datenschutz#anchor52]
The win2day wswin2day (www.win2day.at) uses IBM Watson Customer Experience Analytics (“WCXA“). This is a web analytics service of IBM. WCXA uses cookies, which are text files placed on your computer, to help the website analyse how you use the site. The information generated by cookies about your use of our websites is transferred to an IBM server located in the European Union and stored there. Your IP address will be stored there anonymously. IBM will use this information on our behalf to evaluate your use of the websites, compile reports on website activity and provide other services to us relating to website activity and internet usage.
You can prevent cookies from being stored by adjusting your browser settings accordingly. However, we wish to point out that in such case, you may not be able to use all of the functions of our websites to their full extent. You can also prevent collection of data generated by the cookie and related to your use of our websites (including your anonymised IP address) and processing of such data by IBM by objecting to data collection.
If you are on the win2day website, you may object to future data processing by making use of the following slider. If you are on another website of our corporate group, please click on the link below and you will be taken to the win2day website where you can object to data processing:
We will store data you have provided to us solely for customer service purposes or for marketing and information purposes (such as newsletters) until such time as you withdraw your consent to this. Otherwise, your personal data will be automatically erased or blocked for further use if you have not used our online services or other services and products for a period of more than three years (from the date of your last contact with us or the last use of the services).
In the case of a contract such as in connection with your visit to a casino or VLT outlet or in the case of your use of our online products, your personal data will, in any event, be stored following complete performance of the contract until expiry of any statutory retention periods applicable to us, and, in addition, until conclusion of any legal disputes as to which data may be required as evidence. Ensuring proper performance of our legal and licensing obligations in the realm of gambler protection and prevention of money laundering may also require a longer duration of storage in individual cases.
You may assert the following rights regarding the processing of your data under the General Data Protection Regulation and national data protection law:
You may ask us for information as to whether we process your personal data, and if so, which of your personal data we process and to what extent.
If we process personal data of yours which is incomplete or incorrect, you may request its rectification and/or completion by us at any time.
You may request that we erase your personal data if we have unlawfully processed it, if the processing disproportionally interferes with your legitimate interests of protection, if your personal information is no longer necessary for the purposes for which it was collected, if you have withdrawn your consent and there is no other legal basis for processing or if erasure of the data is required to fulfil a legal obligation. Please note that there may be reasons which would militate against immediate erasure, e.g. in the case of legally mandated retention requirements.
you dispute the correctness of the data for a period of time that allows us to verify the accuracy of the data;
the processing of your data is unlawful, but you opt against erasure and instead request restriction of the use of your data;
we no longer need the data for its intended purpose, but you still need the data to assert, exercise or defend your legal rights, or
You may ask us to provide you with the data which you have given to us in a structured, commonly used and machine-readable format, provided that
we are processing such data on a basis of consent you have given, and which may be withdrawn, or to perform a contract between us, and
You may withdraw your consent to data processing under data protection law at any time with future effect by sending an e-mail to datenschutz@cal.at or to the e-mail address given in the declaration of consent, or by post, stating the company in question, to Rennweg 44, 1038 Vienna. For mailings sent by e-mail, you may also withdraw your consent by using the ‘abmelden / unsubscribe’ link in any e-mail. Withdrawal of your consent shall not affect the lawfulness of processing based on your consent before its withdrawal.
For reasons arising out of your particular situation, you may, in principle, object to the processing of personal data concerning you which are required in order to safeguard our legitimate interests or those of a third party, opt out of having your contact data collected, by sending an e-mail to datenschutz@cal.at or by post, stating the company in question, to Rennweg 44, 1038 Vienna. For mailings sent by e-mail, you may also withdraw your consent by using the ‘abmelden / unsubscribe’ link in any e-mail. Following your objection, your data will no longer be processed unless there are compelling legitimate grounds for processing it which outweigh your interests, rights and freedoms, or if the processing is for the purpose of enforcing, exercising or defending legal claims.
You also have the right to contact the Austrian Data Protection Authority (Datenschutzbehörde), the competent supervisory authority.
If you wish to assert one of the rights referred to above in relation to us, please simply use the e-mail address: datenschutz@cal.at.
In connection with your assertion of your rights, it is possible that we may request additional information to confirm your identify (such as official photo ID). The purpose of this is to protect your rights and your privacy, and in particular, to comply with a high standard of care with regard to game secrecy and to ensure that no third party may access your data.
We will respond to all reasonable requests as soon as possible in accordance with applicable law.
We will update our privacy statement from time to time. Amendments to our privacy statement will become effective when provided on our corporate group’s websites and apps and posted at our casinos and VLT outlets. If we make substantial amendments, we will inform you of this via our online services.