Source: https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:52019XC0715(01)&rid=2
Timestamp: 2020-01-27 20:22:20
Document Index: 29839978

Matched Legal Cases: ['§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 1', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 1', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 1', '§ 2', '§ 3', '§ 1', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 1', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 2', '§ 3', '§ 2', '§ 2', '§ 1', '§ 2', '§ 3', '§ 2', 'Art. 3', 'Art. 1', 'Art. 2', 'Art. 1', 'Art. 2', 'Art. 2', 'Art. 1', 'Art. 1', 'Art. 2', 'Art. 3', 'Art. 2', 'Art. 2', 'Art. 1', 'Art. 3', 'Art. 2', 'Art. 2', 'Art. 1', 'Art. 2', '§ 1', '§ 28', '§ 28', '§ 29', '§ 1', '§ 2', '§ 14', '§ 1', '§ 2', '§ 14', '§ 1', '§ 2', '§ 14', '§ 1', '§ 2', '§ 14', '§ 1', '§ 2', '§ 14', '§ 28', '§ 28', '§ 29', '§ 28', '§ 28', '§ 29', '§ 1', '§ 2', '§ 14']

C_2019237EN.01000301.xml
C 237/3
Notification from the Commission concerning Article 4(3) of Directive 2009/22/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, which codifies Directive 98/27/EC, concerning the entities qualified to bring an action under Article 2 of this Directive
(2019/C 237/03)
The authorities of the Member States concerned have recognised the entities mentioned below as being qualified to bring actions for an injunction under Article 2 of Directive 2009/22/EC.
Association belge des consommateurs Tests–Achats/Belgische Verbruikersunie Test-Aankoop
Rue de Hollande/Hollandstraat, 13
Tel: (32-2) 542 35 55
Fax: (32-2) 542 32 50
E-mail: membres@test-achats.be
leden@test-aankoop.be
Promotes, defends and represents consumer interests (initiatives, activities, studies, research, publications on consumer issues, individualised services and support for members, etc.);
Promotes and supports the recruitment and development of legal persons whose main objective is to promote and defend consumer interests.
Organisation des consommateurs a.s.b.l./Consumentenorganisatie v.z.w/Verbraucherschutzzentrale V.o.E.
Neustraße, 119
Tél.: (32-87) 59 18 50
Fax: (32-87) 59 18 51
E-mail: info@vsz.be
www.cec-ecc.be
www.evz.be
Informs and advises private persons on consumer problems;
Intervenes with the authorities and takes steps to protect consumers;
Rights and individual and collective consumer representation;
Cross-border consumer issues;
Preventive measures and help for private persons with excessive debts.
Комисия за защита на потребителите/The Consumer Protection Commission (KZP)
Slaveikov Sq. 4A
tel.: (359-2) 987 74 45
fax: (359-2) 988 42 18
е-mail: info@kzp.bg
Principal government body responsible for implementing consumer protection legislation: to oversee general consumer product safety, defend economic interests, settle consumer disputes out of court and defend the collective interest of consumers. To provide consumers with information and advice. To settle consumer disputes. To manage the conciliation committees, including the conciliation committee for payment disputes. To examine consumer complaints.
To act as the RAPEX contact point (EU rapid alert system for dangerous consumer products). To coordinate all other supervisory bodies overseeing the application of Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation). To oversee the implementation of the 12 Directives coming within the scope of Regulation (EC) No 2006/2004.
Bulgarian National Association for active consumers (BNA AP)
ul. Vrabcha 26;
Telephone: 989 01 06;
Fax: 989 01 06;
bnap@bnap.org,
To inform consumers about goods and services available on the market; to inform and educate consumers about the risks associated with goods and services and ways to limit such risks; to inform and educate consumers about the impact of goods and services on the environment; to inform and educate consumers about their economic interest and ways to defend it; to inform consumers about the law on consumer protection and the environment applicable in Bulgaria; to study international know-how on consumer protection and the environment how and propose legislative, economic and political measures to protect consumers and the environment in Bulgaria.
Потребителски център за информация и изследвания/Centre for Consumer Information and Research (PtsII)
Knyaz Aleksandr
Battenberg Boulevard 27
tel: (359-32) 68 74 78,
(359) 0 886 330 770
(359) 0 894 799 288
е-mail: ydavch@yahoo.com
To act as an independent consumer watchdog, inform consumers about the state of the market, the quality and safety, supply and demand, prices and comparative characteristics of goods and services; to inform consumers and specialist bodies about infringements of national standards and other legal provisions regarding the production of and trade in goods and services; to raise consumer awareness by informing consumers about their rights and duties and how to go about defending and meeting them.
Съюз на застрахованите в България/Bulgarian Insurance Policy Holders' Union (ZSB);
Residential Complex „Lazur”,
Block 7, Entry A
BG-8001 Burgas
tel./fax: (359-56) 83 14 62
е-mail: union_insured_bg@abv.bg
To defend the interests of Bulgarian insurance policy holders, inform consumers about the insurance industry and raise public awareness about insurance issues.
Регионален съюз на потребителите-98, гр. Видин/Vidin Regional Consumers' Union 98 (RSP-98 VIDIN)
Blintsi Square 2,
11th floor, room 10
BG-3700 Vidin
tel./fax: (359-94) 601431
е-mail: rsp_vd_98@abv.bg
Национална лига – потребители на услуги/National League of Clients of Service Providers
Burgas 8005
ZhK Slaveykov, bl. 63, vh. 8
tel.: (359-56) 888 955
mobile phone: (359) 0 889 61 51 08
е-mail: National_league@abv.bg
To inform consumers about their rights; to take action when irregularities occur in the services market, to inform consumers and supervising bodies accordingly and to help consumers when they face problems.
Асоциация „Помощ за потребителя”/Consumer Assistance Association
Residential Complex ‘Lyulin’,
Block 901, Entrance D, flat 98
BG-1324 Sofia
tel.: (359-2) 36 35 41
mobile phone: (359) 0 88 879 55 22
е-mails: app_ngo@abv.bg
gvladimirov@abv.bg
To hold seminars and provide training on consumer topics, set up information and advice centres for consumers, instigate collective legal proceedings in defence of consumer interests, take the initiative in developing legislation protecting consumer rights, participate in consultative government bodies dealing with consumer protection, provide conciliation services and participate in conciliation committees, test consumer products and participate in inspections conducted by government bodies.
Федерация на потребителите в България/Bulgarian Consumers' Federation
Stefan Stambolov St 35A
tel./fax: (359 - 2) 931 98 11,
(359 - 2) 833 32 85.
е-mail: fcb@potrebiteli-bg.org
To be active in research and development, provide expert appraisals, offer consultancy services and develop other necessary activities in the field of consumer protection; to create and use neutral laboratories for research, expert appraisal and testing of consumer goods; to set up centres providing legal and market advice, processing complaints and suggestions from consumers; to produce printed, video and audio materials explaining consumers their rights.
Сдружение за правна помощ на потребителите/Association providing Legal Assistance to Consumers
193a, 6th September Blvd
3rd floor, office 6
Tel. +359 32/63 86 14; +359 32/63 60 25
E-mail: sdr.p.p.p@gmail.com
To inform and consult the public on consumer protection matters; to assist consumers in Bulgaria in the protection of their rights and legitimate interests by providing advice and consultation in legal disputes to be settled in or out of court; to monitor compliance of Bulgarian consumer legislation with developments in consumer protection law in the EU; to uphold the interests of consumers in Bulgaria vis-à-vis relevant governmental bodies and international organisations; to contribute towards improving the Bulgarian economic and legal environment for the provision of products and services; to protect the collective interests of consumers.
Национална асоциация за защита на потребителите/National Consumer Protection Association
ul. Pozitano No 9, floor 2, office 4
Website: http://www.nazp.ba/
To inform and consult the public on consumer protection issues; assisting consumers in protecting their rights and interests and accessing justice; representing and protecting consumers' interests in dealings with public bodies, natural and legal persons and international organisations; protecting the collective interests of consumers; providing information about goods and services offered on the market; informing and educating consumers about the risks associated with the use of goods and services and how to avoid risks; providing consumers with information about the consumer protection legislation in force and other legal acts.
Sdružení českých spotřebitelů, z. ú. (Association of Czech Consumers)
CZ 10000 Praha 10
Tel.: +420 261 263 574
Web: http://www.konzument.cz
A wide range of actions in the field of consumer protection, including information and advice in consumer disputes.
dTest, o. p. s. (dTest)
Tel.: +420 241 404 922
Fax: +420 241 406 533
Web: http://www.dtest.cz
Publication of TEST magazine, objective and independent product testing, all consumer protection issues.
Sdružení obrany spotřebitelů - Asociace, z. s. (Consumer Defence Association - Syndicate)
Tel., fax: +420 542 210 778
E-mail: gerta.mazalova@seznam.cz
Web: http://www.asociace-sos.cz
A wide range of action in the field of consumer protection as consumer advisory, alternative dispute resolution, education consumers.
Společná obrana, z. s. (Common defence)
Kaštanová 1482
CZ 250 01 Brandýs nad Labem
(correspondence address: Čs. Pionýrů 19, 538 07 Seč)
Tel.: +420 606 958 665
E-mail: spol.obrana@gmail.com
Web: http://www.spolecnaobrana.net/
Protecting consumers from misleading conduct, dishonest companies, dissemination of information, education activities.
Unicampus (Unicampus)
Tel.: +420 777 597 996
E-mail: info@unicampus.cz
Web: http://www.unicampus.cz
Protecting the rights and legitimate interests of consumers, education, effective dissemination of information.
HELP - Sdružení práv podvedených (HELP - Cheated Consumers' Rights Association)
U Nemocnice 1750/4
CZ 400 01 Ústí nad Labem
Tel.: +420 774 97 27 27
Email: info@podvedeni.cz
Web: http://www.Podvedeni.cz
www.Oklamani.sk
www.Podvedeni.sk
Cultivation of the market with a focus on the protection of assets affected by a fraud.
Platforma zdravotních pojištěnců, ČR, zapsaný ústav (Platform of Health Insurance Policyholders, Czech Republic)
Na Václavce 1176/17
CZ 150 00 Praha 5 - Smíchov
Tel.: +420 606 609 635
Email: platforma@zdravotnipojistenci.cz
Web: http://www.zdravotnipojistenci.cz/
Promotion rights of patients as consumers of health care services, medical devices and medicinal products in the Czech Republic and the European Union, support diagnosis-oriented patient organizations and advocates rights of participants of Czech public health insurance system to access reimbursed care of appropriate quality on timely and non-discriminatory basis.
Tel. (45) 32 66 90 00
Fax (45) 32 66 91 00
E-mail: fs@fs.dk
Website: www.fs.dk
According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights.
The Consumer Ombudsman is authorised to initiate actions under the following Directives:
Council Directive 84/450/EEC of 10 September 1984 relating to the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising,
Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises,
Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit, and its latest amendment through Directive 98/7/EC,
Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities, as amended by Directive 97/36/EC,
Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours,
Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis,
Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts,
Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees,
Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’).
Frederikssundsvej 378
DK-2730 Brønshøj
Tel. (45) 44 88 91 11
Fax (45) 44 91 73 73
Website: www.dkma.dk
The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment.
The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use.
Tel.: 0711/220 216 30
Fax: 0711/220 216 40
Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).
Tel.: 089/7 67 60
Fax: 089/76 76 25 00
Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).
Tel.: 030/3 12 80 01
Fax: 030/31 50 72 11
Tel.: 030/22 62 60
Fax: 030/22 62 61 62
Protects tenants' interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Telefon: 0 44 61/8 04 19
Telefax: 0 44 23/98 56 62
E-Mail: info@bezahlbare-energie.de
www.bezahlbare-energie.de
Wahrnehmung der Interessen von Verbrauchern durch Aufklärung und Beratung im Bereich der Versorgung mit Energie (vgl. § 2 der Satzung); zur Führung von Verbandsklagen im Interesse der Verbraucher berechtigt.
Tel.: 02224/9 22 70
Fax: 02224/1 03 21
Protects energy users' interests by providing information and advice; authorised to bring collective actions in the interests of energy users (see § 2 of the statute).
Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).
Telefon: 02 28/90 90 48-0
Telefax: 02 28/90 90 48-22
E-Mail: info@biva.de
Wahrnehmung der Interessen von alten und pflegebetroffenen Menschen durch Aufklärung und Beratung (vgl. § 2 der Satzung); zur Führung von Verbandsklagen im Interesse der Verbraucher berechtigt.
Tel.: 030/275 86 40
Fax: 030/275 86 440
Tel.: 06294/4281 0
Fax: 06294/4281 79
Provides information and advice for members and other persons affected and their families in all relevant areas, from a consumer protection perspective, including consumer protection law issues connected with protection against discrimination, where and to the extent that this is legally permissible; authorised to bring collective actions in the interests of the persons mentioned above (see § 2(3)(p) of the statute).
Tel.: 0761/55 01 2
Fax: 0761/55 01 3
Zähringer Straße 373
Protects the interests of private owners of houses, apartments and land abroad and other persons interested in property abroad by providing information and advice; authorised to bring collective actions in the interests of the above-mentioned persons (see § 2 of the statute).
Deutsche Stiftung Patientenschutz Förderverein e.V.
Tel.: 0231/7380730
Fax: 0231/7380731
www.patientenschuetzer.de
Protects consumers' interests by providing information and advice on issues of patient welfare; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).
Tel.: 07732/99 95-0
Fax: 07732/99 95 77
Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1 of the statute).
Tel.: 0 61 54/60 39 75 40
Fax: 0 61 64/60 39 75 49
E-mail: prozessabteilung@konsumentenbund.de
Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(I)(1) and (2) of the statute).
Deutscher Mieterbund (DMB) – Landesverband Bayern e. V.
Tel.: 0 89/8 90 57 38-0
Fax: 0 89/8 90 57 38-11
Protects consumers' interests in Bavaria in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0611/411 40 50
Fax: 0611/411 40 529
E-mail: info@mieterbund-hessen.de
www.mieterbund-hessen.de
Adelheidstraße 70
Protects tenants' interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 5 of the statute).
Deutscher Mieterbund - Landesverband Mecklenburg-Vorpommern e.V.
Tel.: 0381/375 2920
Fax: 0381/375 2929
E-mail: post@mieterbund-mvp.de
www.mieterbund-mvp.de
Protects consumers' interests in Mecklenburg-Western Pomerania in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).
Deutscher Mieterbund-Mieterverein Bochum, Hattingen und Umgegend e.V.
Tel.: 0234/9 61 14-0
Fax: 0234/9 61 14 11
Protects tenants' interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 030/2 23 23-0
Fax: 030/2 23 23-100
E-mail: info@mieterbund.de
Protects, promotes and represents all tenants' interests; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0511/1 21 06-0
Fax: 0511/1 21 06 16
E-mail: info@dmb-hannover.de
www.dmb-hannover.de
Protects tenants' and lessees' interests in the Hannover region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Deutscher Mieterbund Kieler Mieterverein e.V.
Tel.: 0431/97 91 90
Fax: 0431/9 79 19 31
E-mail: info@kieler-mieterverein.de
www.kieler-mieterverein.de
Protects consumers' interests in Kiel in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) of the statute).
www.mieterbund-schleswig-holstein.de
Protects consumers' interests in Schleswig-Holstein in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).
Deutscher Mieterbund Mieterbund Schwerin und Umgebung e.V.
Tel.: 0385/71 46 68
Fax: 0385/71 46 69
www.mieterbund-schwerin.de
Protects tenants' interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0421/32 02 09
Fax: 0421/3 37 92 08
E-mail: info@mieterverein-bremen.de
www.mieterverein-bremen.de
Protects tenants' interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Deutscher Mieterbund Mieterverein Hamm und Umgebung e.V.
Tel.: 02381/2 00 56
Fax: 02381/2 00 58
www.dmb-hamm.de
Chattanoogaplatz 2-4
Protects tenants' interests in the Hamm region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 02371/2 34 89
Fax: 02371/774944
www.mieterverein-iserlohn.info
Vinckestraße 8
Protects tenants' interests in the Iserlohn region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Deutscher Mieterbund Mieterverein Leverkusen e.V. für Leverkusen und Umgebung
Tel.: 02171/40 40 70
Fax: 02171/2 78 45
E-mail: info@mv-lev.de
Protects tenants' interests in Leverkusen by providing information and advice; authorised to bring collective actions (see § 2 of the statute).
Tel.: 0271/5 19 97
Fax: 0271/2 05 50
E-mail: info@mieterbund-siegerland.de
www.mieterbund-siegerland.de
Protects tenants' interests in the Siegerland region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Deutscher Mieterbund, Mieterverein Baden-Baden und Umgebung e.V.
Tel.: 07221/2 55 12
Fax: 07221/39 28 31
E-mail: info@mieterverein-baden-baden.de
www.mieterverein-baden-baden.de
Rheinstraße 78
Protects tenants' interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(2) of the statute).
Deutscher Mieterbund, Mieterverein Velbert und Umgebung e.V.
Tel.: 02051/25 24 23
Fax: 02051/25 40 38
E-mail: MietervereinVelbert@t-online.de
www.mieterverein-velbert.de
Friedrich-Ebert-Straße 62 - 64
Protects tenants' interests in the Velbert region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0331/7453003
Fax: 0331/6200799
E-mail: vorstand@deutscher-verbraucherschutzverein.de
www.deutscher-verbraucherschutzverein.de
Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3 of the statute).
DMB - Mieterverein Stuttgart und Umgebung e.V.
Tel.: 0711/21 01 60
Fax: 0711/2 36 92 23
E-mail: info@mieterverein-stuttgart.de
www.mieterverein-stuttgart.de
Protects tenants' interests in the Stuttgart region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(2) of the statute).
DMB Deutscher Mieterbund Dortmund, Mieter u. Pächter e.V., Mieterschutzverein
Tel.: 0231/58 44 860
Fax: 0231/52 81 06
www.mieterschutz-do.de
Protects tenants' and lessees' interests in Dortmund by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0561/81 64 26 - 0
Fax: 0561/81 64 26 - 28
www.mieterbund-nordhessen.de
(Eingang Poststraße 1)
Protects tenants' interests in northern Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 3 of the statute).
Tel.: 069/5601057
Fax: 069/568940
E-mail: info@msv-frankfurt.de
www.mieterschutzverein-frankfurt.de
Protects tenants' interests in Frankfurt am Main by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 05 21/55 77 21-24
Fax: 05 21/55 77 21-34
Email: verwaltung@gluecksspielsucht.de
Meindersstrasse 1a
Protects consumers' interests by providing information and advice on gambling addiction; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).
Tel.: 030/24 04 76-0
Fax: 030/24 04 76 26
E-mail: info@foodwatch.de
Miet- und Pachtverein e.V. Bad Kreuznach
Tel.: 0671/6 79 48
Fax: 0671/7 38 42
E-mail: kontakt@mieterverein-bad-kreuznach.de
www.mieterverein-bad-kreuznach.de
Gustav-Pfarrius-Straße 1-3
Protects tenants' interests in the area covered by the Bad Kreuznach district court by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 040/43 13 94-0
Fax: 040/43 13 94 44
E-mail: info@mhmhamburg.de
Protects tenants' interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Mieter helfen Mietern, Münchner Mieterverein e.V.
Tel.: 089/44 48 82-0
Fax: 089/44 48 82 10
E-mail: info@mhmmuenchen.de
www.mhmmuenchen.de
Protects tenants' interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0203/5 55 08 11
Fax: 0203/55 74 56
E-mail: info@mieterbund-rhein-ruhr.de
www.mieterbund-rhein-ruhr.de
Rathausstraße 18 - 20
Protects tenants' interests in Duisburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Mieterbund Wiesbaden und Umgebung e.V.
Tel.: 0611/71 65 47-0
Fax: 0611/71 65 47-79
www.mieterbund-wiesbaden.de
Protects tenants' interests in the Wiesbaden region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Mieterschutz-Verein Oberlausitz/Niederschlesien e.V.
Tel.: 03581/40 30 90
Fax: 03581/41 80 81
E-mail: mieterverein-goerlitz@t-online.de
www.mieterverein-goerlitz.de
Protects tenants' rights and interests in the region of Oberlausitz/Lower Silesia by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0211/1 69 96-0
Fax: 0211/35 15 11
E-mail: info@mieterverein-duesseldorf.de
www.mieterverein-duesseldorf.de
Protects tenants' interests in the Düsseldorf region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Mieterverein Flensburg e.V.
Tel.: 0461/2 30 50
Fax: 0461/1 25 38
E-mail: mieterverein-flensburg@t-online.de
www.mieterverein-flensburg.de
Rote Straße 14
Protects tenants' interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(3) of the statute).
Mieterverein für den Regierungsbezirk Trier e.V.
Tel.: 0651/99 40 970
Fax: 0651/99 40 974
E-mail: info@mieterverein-trier.de
Protects tenants' interests in the Trier region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Mieterverein Gelsenkirchen e.V. im Deutschen Mieterbund
Tel.: 0209/2 49 18
Fax: 0209/14 69 49
E-mail: info@dmb-ge.de
www.mieterverein-ge.de
Protects tenants' and lessees' interests by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Mieterverein Heidelberg und Umgebung e.V.
Tel.: 06221/2 04 73
Fax: 06221/16 34 18
E-mail: beratung@mieterverein-heidelberg.de
www.mieterverein-heidelberg.de
Protects tenants' interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0841/17744
Fax: 0841/17734
E-mail: info@mieterverein-ingolstadt.de
www.mieterverein-ingolstadt.de
Protects tenants' interests in the Ingolstadt region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0721/37 50 91
Fax: 0721/37 81 25
E-mail: info@mieterverein-karlsruhe.de
Protects tenants' interests in tenancy, leasing and housing matters in Karlsruhe city and district by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0221/2 02 37-0
Fax: 0221/2 40 46 20
E-mail: email@mieterverein-koeln.de
www.mieterverein-koeln.de
Protects tenants' interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 089/55 21 43-0
Fax: 089/55 45 54
Protects tenants' interests in tenancy, leasing and housing matters in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 0335/6 85 02 60
Fax: 0335/6 85 02 58
E-mail: mieterverein.ffo@t-online.de
www.mieterverein-ffo.city-map.de
Protects tenants' interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 040/8 79 79-0
Fax: 040/8 79 79 110
Protects tenants' interests in the Greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).
Tel.: 089/53 00 31
Fax: 089/53 75 66
E-mail: info@bayern.pro-bahn.de
www.pro-bahn.de/oberbayern/
Protects consumers' interests by providing information and advice on public transport issues; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).
Telefon: 0 89/43 98 75 73
Telefax: 03 21/21 02 12 62
E-Mail: kontakt@pro-rauchfrei.de
www.pro-rauchfrei.de
Protects consumers' interests by providing information and advice on financial services matters; authorised to bring collective actions in the interests of consumers (see §§ 3 and 4 of the statute).
Schutzvereinigung für Anleger e.V.
Tel.: 0421/6206580
Fax: 0421/62065829
E-mail: info@sfa-verein.de
www.sfa-verein.de
Carl-Ronning-Straße 9 28195 Bremen
Protects consumers' interests by providing information and advice in the area of investor protection; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).
Fax: 030/27 89 01-11
Protects consumers' interests by providing information and advice in the area of private construction; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).
Tel.: 08141/8281030
Fax: 08141/8281039
E-mail: info@verbraucherschutzverein.org
Tel.: 089/51 51 87 43
Fax: 089/51 51 87 45
E-mail: info@verbraucherservice-bayern.de
Dachauer Straße 5/IV
Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) und § 2 of the statute).
Tel.: 0711/66 91-10
Fax: 0711/66 91 50
Tel.: 089/5 39 87-0
Fax: 089/53 75 53
Tel.: 030/2 14 85-0
Fax: 030/2 19 64 242
Tel.: 0331/2 98 71 0
Fax: 0331/2 98 71 77
E-mail: info@vzb.de
www.vzb.de
Tel.: 0421/16 07 77
Fax: 0421/1 60 77 80
Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3(2) of the statute).
Tel.: 030/2 58 00-0
Fax: 030/25 80 02 18
Tel.: 0681/500 89-0
Fax: 0681/500 8922
Tel.: 040/24 83 20
Fax: 040/24 83 22 90
Tel.: 069/97 20 10 900
Fax: 069/97 20 10 40
Verbraucherzentrale Mecklenburg-Vorpommern e.V.
Tel.: 0381/208 70-50
Fax: 0381/208 70-30
Protects consumers' interests in Mecklenburg-Western Pomerania by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).
Tel.: 0511/9 11 96-0
Fax: 0511/9 11 96 10
Tel.: 0211/38 09-0
Fax: 0211/38 09-172
E-mail: internet@vz-nrw.de
Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interest of consumers (see 2.1 and 2.2 of the statute).
Tel.: 06131/2 84 80
Fax: 06131/28 48 66
Tel.: 0341/69 62 90
Fax: 0341/68 92 826
Tel.: 0345/2 98 03 29
Fax: 0345/2 98 03 26
Tel.: 0431/5 90 99-0
Fax: 0431/5 90 99 77
E-mail: info@verbraucherzentrale-sh.de
Tel.: 0361/5 55 14-0
Fax: 0361/5 55 14 40
EE-15071 Tallinn
Tel: (372-6) 20 17 00
Fax: (372-6) 20 17 01
E-mail: info@consumer.ee
Veebiaadress: www.consumer.ee
Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees.
Ravila 19,
EE-50411 Tartu
Tel: (372 7) 37 41 40
Fax: (372-7) 37 41 42
E-mail: sam@sam.ee
Veebiaadress: www.sam.ee
Supervision in connection with the marketing and advertising of medicines
Tel. (353-1) 402 55 00
Fax (353-1) 402 55 01
E-mail: odca@entemp.ie
Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation.
Νέο Ινστιτούτο Καταναλωτών (NEO INKA)
Consumers' association — New consumers' institute (NEO INKA)
Καλυψούς 105 / Kalipsous 105
GR-176 71 Καλλιθέα / Kallithea
Tel.: (30) 21 09 57 78 77
Fax: (30) 21 09 53 34 71
E-mail: inka@inka.org.gr
website: www.inka.org.gr
Protects consumers' rights and interests.
Κέντρο Προστασίας Καταναλωτών (ΚΕΠΚΑ)
Consumers' protection centre of Thessaloniki (KEPKA)
Τσιμισκή / Tsimiski 54,
GR-546 23 Θεσσαλονίκη / Thessaloniki
E-mail: consumers@kepka.org
Website: www.kepka.org
Tel: (30) 23 10 26 94 49
Fax: (30) 23 10 24 22 11
Ένωση Καταναλωτών – Ποιότητα Ζωής (ΕΚΠΟΙΖΩ)
Consumers' association ‘the quality of life’ (EKPIZO)
Βαλτετσίου / Valtetsiou 43-45,
GR-106 81 Αθήνα / Athens
E-mail: ekpizo@ath.fothenet.gr
website: www.ekpizo.gr
Tel: (30) 21 03 30 44 44
Fax: (30) 21 03 30 05 91
Ελληνική Καταναλωτική Οργάνωση (EKATO)
Greek consumers' organisation (EKATO)
Δημοκρίτου / Dimokritou 10,
GR-54 352, Θεσσαλονίκη / Thessaloniki
E-mail: info@ekato.org & ekato@ekato.org
Website: www.ekato.org
Tel: (30) 23 10 22 64 26 94 93 21
Fax: (30) 23 10 90 85 19,
(30) 23 10 22 64 26
Ινστιτούτο καταναλωτών (INKA) Ιωαννίνων
Consumers' institute (INKA) of Ioannina
Θ.Πασχίδη / Th. Paskidi 52,
GR-45 445 Ιωάννινα / Ιoannina
E-mail: ioannina@inka.gr
Tel: (30) 26 51 06 51 78
Fax: (30) 26 51 06 51 78
Ένωση για τα δικαιώματα των πολιτών
Citizens' rights organisation
Λυκαβηττού / Likavipou 18,
GR-106 73 Αθήνα / Athens
Tel: (30) 21 03 60 04 10
Fax: (30) 21 03 60 04 11
Ινστιτούτο Καταναλωτών (INKA) Μακεδονίας
Consumers' institute (INKA) of Macedonia
Μοναστηρίου / Μonastiriou 17,
GR-54627 Θεσσαλονίκη / Thessaloniki
E-mail: Macedonia@inka.gr
Website: www.inkamak.eisodos.com
Tel: (30) 23 10 53 52 63 (11 72 1)
Fax: (30) 23 10 51 74 92
Ινστιτούτο Καταναλωτών (INKA) Κέρκυρας
Consumers' institute (INKA) of Corfu
Ακαδημίας / Akadimias 3,
GR-49 100 Κέρκυρα / Kerkira
Tel: (30) 26 61 04 58 26
Fax: (30) 26 61 03 62 50
Ένωση Καταναλωτών Αιτωλοακαρνανίας
Consumer Association of Aitoloakarnania
Σ.Τσικνιά / S. Tsiknia 48 (πρώην Τσαλδάρη / formerly Tsaldari),
GR-30100 Αγρίνιο / Agrinio
E-mail: INKA-AIT@OTENET.GR
Tel: (30) 26 41 02 44 44
Fax: (30) 26 41 02 13 44
Consumer Association of Volos & Thessaly
Αγίου Νικολάου / Agiou Nikolaou 104,
GR-38221, Βόλος / Volos
Tel: (30) 24 21 04 56 15
Fax: (30) 24 21 07 13 31
Consumer Association of Greece
Γούναρη / Gounari 4-6,
GR-185 31, Πειραιάς / Peiraias
Tel: (30) 210 4111080
Fax: (30) 210 4111080
Protects consumer's rights and interests.
Αλκυόνης / Alkionis 9,
GR-175 61 Π. Φάληρο / P. Faliro
Tel: (30) 21 09 82 91 52
Fax: (30) 21 09 82 50 96
Ακαδημίας / Akademias str 7,
GR-10671 Αθήνα / Athens
Tel: (30) 21 03 60 48 15-9, 36 02 411-9
Fax: (30) 21 03 61 64 64
Διεύθ. ηλεκ. ταχ.: info@acci.gr
E-mail: info@acci.gr
Website: www.acci.gr
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, “Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests”.
Βιοτεχνικό Επιμελητήριο της Αθήνας
Athens Chamber Of Handicrafts
Ακαδημίας / Akademias 18,
10671 ATHENS-GR
Tel: (30) 210 3680700
Fax: (30) 210 3614726
E-mail: info@acsmi.gr
Πανεπιστημίου / Panepistsimiou 44,
GR-10679 Αθήνα / Athens
Tel: (30) 21 03 60 16-5, 36 33 08 0 (President's office)
Fax: (30) 21 03 61 97 35
E-mail: eea@eea.gr
Website: www.eea.gr
Τσιμισκή / Tsimiski 29,
GR-54624 Θεσσαλονίκη / Thessaloniki
Tel: (30) 23 10 37 01 00,
37 01 10
Fax: (30) 23 10 37 01 14 –
37 01 66
E-mail: root@ebeth.gr
Website: www.ebeth.gr
Thessaloniki Chamber Of Handicrafts
Αριστοτέλους / Aristotelous 27,
Tel: (30) 23 10 24 16 68,
24 16 89
Fax: (30) 23 10 23 26 67
E-mail: info@veth.gr
Website: www.veth.gr
Thessaloniki Chamber Of Tradesmen
Αριστοτέλους / Aristotelous 27, GR-54624 Θεσσαλονίκη / Thessaloniki
Tel: (30) 23 10 27 52 55,
27 13 40,
27 14 88 (President's office),
22 00 50
Fax: (30) 23 10 2716 49,
25 72 83
E-mail: epepthe@otenet.gr
Website: www.uhcci.gr/epimelitiria/EETH.html
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, “Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests”
Λουδοβίκου / Loudovikou 1, Πλ. Οδησσού / Odissos Square,
GR-18531 Πειραιάς / Piraeus
Tel: (30) 21 04 17 72 41 - 5
Fax: (30) 21 04 17 86 80
E-mail: evepgr1@acci.gr
Website: www.uhcci.gr/epimelitiria/EBEP.html
Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
Piraeus Chamber Of Handicrafts
Καραΐσκου / Karaiskou 111,
GR-18532 Πειραιάς / Piraeus
Tel: (30) 21 04 11 04 43,
4 12 12 98,
4 17 47 65
Fax: (30) 21 04 17 94 95,
4 17 41 52
Website: www.bep.gr
Αγίου Κωνσταντίνου / Agiou Konstantinou 3,
Tel: (30) 21 04 12 15 03,
4 12 69 17
Fax: (30) 21 04 12 27 90
E-mail: eepir@otenet.gr
Website: www.eep.gr
Chamber Of Industry And Commerce Of Rodopi Prefecture
Βασ. Γεωργίου / Vassileios Georgiou 2β,
GR-69100 Κομοτηνή / Komotini
Tel: (30) 25 31 02 28 31,
3 68 31
Fax: (30) 25 31 02 67 14
E-mail: ccirodop@otenet.gr;
info@rodopicci.gr
Website: www.rodoppicci.gr
Chamber Of Tradesmen And Handicrafts Of Rodopi Prefecture
Καβείρων / Kaveiron 12,
Tel: (30) 25 31 02 25 47,
3 40 06,
8 14 70 - 9
Fax: (30) 25 31 02 58 66
E-mail: info@everodopi.gr
Website: www.everodopi.gr
Chamber Of Aitoloakarnania Prefecture
Παπαστράτου / Papastratou 53 και Σμύρνης / & Smirnis,
Tel: (30) 26 41 02 25 25,
5 72 62
Fax: (30) 26 41 02 25 90
E-mail: contact@epimetol.gr
Chamber Of Argolida Prefecture
Κορίνθου / Korinthou 23,
GR-21200 Άργος / Argos
Tel: (30) 27 51 06 72 16,
6 30 23,
6 69 68
Fax: (30) 275 10 24 595
E-mail: ebear@otenet.gr
Website: www.arcci.gr
Chamber Of Arcadia Prefecture
25ης Μαρτίου και Πανός / Panos & Martiou 21,
22100 Τρίπολη / Tripoli
Tel: (30) 27 10 22 71 41,
22 71 42,
23 71 23
Fax: (30) 27 10 23 37 38
www.ikenet.gr,
www.eic.gr
Chamber Of Arta Prefecture
Μ. Γραικού και Φλέμινγκ / Graikou & Flemig,
GR-47100 Άρτα / Arta
Tel: (30) 26 81 02 87 28,
Fax: (30) 26 81 07 86 54
E-mail: epimarta@otenet.gr
Website: www.arta.chambernet.gr
Chamber Of Ahaia Prefecture
Μιχαλακοπούλου / Mihalakopoulou 58,
GR-26221 Πάτρα / Patra
Tel: (30) 2610 27 77 79,
27 76 79,
27 80 56
Fax: (30) 26 10 27 65 19
E-mail: ea@e-a.gr
Website: www.e-a.gr
Chamber Of Viotia Prefecture
Λ.Κουτσοπετάλου / L.Koutsopetalou 1,
GR-32100 Λειβαδιά / Livadia
Tel: (30) 22 61 02 82 81,
2 76 64
Fax: (30) 22 61 02 13 47
E-mail: info@viotiachamber.gr
Website: www.viotiachamber.gr
Chamber Of Grevena Prefecture
Εμμανουήλ Παππά / Emmanouil Papa 7,
GR-51100 Γρεβενά / Grevena
Tel: (30) 24 62 08 55 01 (-3),
8 55 04,
8 55 05
Fax: (30) 24 62 08 03 10,
E-mail: ebegreve@grevenanet.gr
Website: www.grevena.chambernet.gr
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, “Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests”
Chamber Of Drama Prefecture
Λαμπριανίδου / Labrianidiou 40,
GR-66100 Δράμα / Drama
Tel: (30) 25 21 02 27 50,
2 49 95
Fax: (30) 25 10 25 835
E-mail: ccidrama@dramanet.gr
Website: www.ccidrama.gr
Επιμελητήριο Δωδεκανήσων
Chamber Of Dodekanissa Prefecture
Γρηγορίου Λαμπράκη / Grigoriou Labraki 8,
GR-85100 Ρόδος / Rodos Island
Tel: (30) 22 41 04 42 00,
Κάλυμνος: 22 43 05 15 17,
Κως: 22 42 02 61 79,
Κάρπαθος: 22 45 02 24 83
Fax: (30) 22 41 04 42 40
E-mail: info@ebed.gr
Website: www.ebed.gr
Chamber Of Evros Prefecture
Οδός Εμπορίου / Eboriou, 1ος όροφος / 1st floor,
GR-68100 Αλεξανδρούπολη / Alexandroupoli
Tel: (30) 25 51 02 62 23,
2 65 37
Fax: (30) 25 51 02 32 53
E-mail: epimevro@otenet.gr
Website: www.chamberofevros.gr
Chamber Of Evia Prefecture
Ελ.Βενιζέλου / El. Venizelou 12,
GR-34100 Χαλκίδα / Chalkida
Tel: (30) 22 21 08 64 52
Fax: (30) 22 21 08 09 18
E-mail: epimevia@hol.gr
Website: www.eviachamber.gr
Chamber Of Evritania Prefecture
Νικολάου Τσιαμπούλα / Nikolaou Tsiaboula 5,
GR-36100 Καρπενήσι / Karpenissi
Tel: (30) 22 37 08 00 36,
2 36 28
Fax: (30) 22 37 08 04 40
Chamber Of Zakynthos Prefecture
Λομβάρδου / Lombardou 20,
GR-29100 Ζάκυνθος / Zakynthos
Tel: (30) 26 95 04 19 40 (-1),
20090 -1 -2
Fax: (30) 26 95 02 31 35
E-mail: zantecci@otenet.gr
Website: www.zantecci.gr
Chamber Of Ilia Prefecture
28ης Οκτωβρίου και Πλ. Ηρώων / 28th of October str & Iroon Square,
GR-27100 Πύργος / Pyrgos
Tel: (30) 26 21 03 41 54,
3 22 25,
3 68 95
Fax: (30) 26 21 03 17 91
E-mail: ilich-gr@otenet.gr
Website: www.helia.chambernet.gr
Chamber Of Imathia Prefecture
Κεντρικής / Kentrikis 3,
GR-59100 Βέροια / Veria
Tel: (30) 23 31 02 54 70,
2 97 74,
2 47 34
Fax: (30) 23 31 02 53 30
E-mail: chamimat@otenet.gr
Website: www.imathiachamber.gr
Chamber Of Irakleion Prefecture
Κορωναίου / Koroneou 9,
GR-71202 Ηράκλειο / Irakleio
Tel: (30) 28 10 24 70 00
Fax: (30) 28 10 22 29 14
E-mail: root@ebeh.gr
kapetanaki@ebeh.gr,
Chamber Of Thesprotia Prefecture
Κυρα-Βασιλικής / Kyra Vassilikis 13, (1ος όροφος / 1st floor),
GR-46100 Ηγουμενίτσα / Igoumenitsa
Tel: (30) 26 65 02 94 80 (-88)
Fax: (30) 26 65 02 94 89
E-mail: pezo@otenet.gr
Website: www.uhcci.gr/epimelitiria/THESPROTIA.html
Chamber Of Ioannina Prefecture
Τρικούπη και Οπλαρχηγού Πουτέτση / Trikoupi & Oplarhigou Poutesi 14,
GR-45332 Ιωάννινα / Ioannina
Tel: (30) 26 51 02 62 73 (President's office),
2 23 89,
2 47 09,
7 65 89 (EU Info Center)
Fax: (30) 26 51 0 251 79
Chamber Of Kavala Prefecture
Ομονοίας / Omonias 50Α,
GR-65302 Καβάλα / Kavala
Tel: (30) 25 10 22 33 25,
22 33 28,
22 22 57,
Fax: (30) 25 10 83 59 46
E-mail: eic157@otenet.gr
Chamber Of Karditsa Prefecture
Ηρώων Πολυτεχνείου / Iroon Polytehneiou 3,
GR-43100 Καρδίτσα / Karditsa
Tel: (30) 24 41 02 23 34,
2 23 01
Fax: (30) 24 41 02 22 38
E-mail: karditsaacci@cld.gr
Website: www.karditsaacci@cld.gr
Chamber Of Kastoria Prefecture
Μητροπόλεως / Mitropoleos 60,
GR-52100 Καστοριά / Kastoria
Tel: (30) 24 67 02 69 26,
2 89 81 (President's office),
Fax: (30) 24 67 02 24 42
E-mail: kastcham@otenet.gr
Chamber Of Corfu Prefecture
Αριστοτέλους / Aristotelous 2
Τ.Θ. / PO Box 426,
GR-49100 Κέρκυρα / Corfu
Tel: (30) 26 61 03 98 13,
3 98 14,
3 19 98
Fax: (30) 26 61 04 00 88
E-mail: corfucci@otenet.gr
Website: www.cci-kerkyra.gr
Chamber Of Kefalinia & Ithaki Islands
Λ.Βεργωτή / L. Vergoti 131,
GR-28100 Αργοστόλι / Argostoli
Tel: (30) 26 71 02 22 53,
2 49 59
Fax: (30) 26 71 02 61 90
E-mail: chamberk@otenet.gr
Chamber Of Kilkis Prefecture
Γ.Καπετά / G.Kapeta 11,
Τ.Θ. / PO Box 40,
GR-61100 Κιλκίς / Kilkis
Tel: (30) 23 41 02 45 80,
2 45 81,
2 09 23
Fax: (30) 23 41 02 09 24,
2 09 26
E-mail: ebekilk@otenet.gr
Website: www.gbi.gr
Chamber Of Kozani Prefecture
Ι.Φαρμάκη / I.Farmaki 2,
GR-50100 Κοζάνη / Kozani
Tel: (30) 24 61 03 46 69,
4 16 93
Fax: (30) 26 83 92 45 68
E-mail: Chambers@otenet.gr
Website: www.kozani.chambernet.gr
Chamber Of Korinth Prefecture
Ερμού / Ermou 2,
GR-20100 Κόρινθος / Korinth
Tel: (30) 27 41 02 44 64,
8 59 86,
2 64 04,
2 64 03
Fax: (30) 27 41 0 2 11 73
E-mail: info@korinthcc.gr
Website: www.korinthcc.gr
Chamber Of Cyclades Islands
Αγ.Νικολάου 6 / Ag.Nikolaou,
GR-84100 Ερμούπολη - Σύρος / Ermoupolis-Syros
Tel: (30) 22 81 08 23 46,
8 02 46,
8 74 03
Fax: (30) 22 81 08 65 55
E-mail: info@cycladescc.gr
Website: www.cycladescc.gr
Chamber Of Lakonia Prefecture
Ξανθάκη / Xanthaki 3,
GR-23200 Γύθειο / Gythio
Tel: (30) 27 33 02 22 79,
2 38 04
Fax: (30) 27 33 02 20 08
Website: www.lcci.gr
Chamber Of Larissa Prefecture
Παπακυριαζή / Papakyriazi 44,
GR-41222 Λάρισσα / Larissa
Tel: (30) 24 10 53 64 53,
25 53 88 (President's office),
25 47 38,
53 64 52,
53 24 47,
53 69 00
Fax: (30) 24 10 25 75 22
E-mail: info@Larissa-chamber.gr
Website: www.Larissa-chamber.gr
Επιμελητήριο Λασηθίου
Chamber Of Lassithi Prefecture
Ι. Κουμουνδούρου / I.Koumoundourou 17,
GR-72100 Άγιος Νικόλαος - Κρήτη / Agios Nikolaos - Creta
Tel: (30) 28 41 02 22 31,
2 71 40,
2 71 50,
2 83 01
Fax: (30) 28 41 02 38 31
E-mail: info@epimlas.gr
Website: www.epimlas.gr
Chamber Of Lesvos Island Prefecture
Πλ.Κουντουριώτη / Kountourioti 71,
GR-81100 Μυτιλήνη / Mytilini
Tel: (30) 22 51 02 84 31,
2 85 64,
2 92 17,
2 99 32 (President's office)
Fax: (30) 2 32 75
Chamber Of Lefkada Island Prefecture
Δ.Μακρή / D.Makri 5,
GR-31100 Λευκάδα / Lefkada
Tel: (30) 26 45 02 23 81
Fax: (30) 26 45 02 23 81
E-mail: ebelef@otenet.gr
Chamber Of Magnesia Prefecture
Δημητριάδος / Dimitriados 176,
GR-38221 Βόλος / Volos
Tel: (30) 24 21 02 37 66,
2 32 71
Fax: (30) 24 21 03 12 11
E-mail: info@c-magnesia.gr
Website: www.c-magnesia.gr
Chamber Of Messinia Prefecture
Πλ. 23ης Μαρτίου / 23rd Martiou Square,
GR-24100 Καλαμάτα / Kalamata
Tel: (30) 27 21 06 22 00
Fax: (30) 27 21 06 22 29,
8 27 41
E-mail: info@kalamata.chambernet.gr
Website: www.kalamata.chambernet.gr
Chamber Of Xanthi Prefecture
Βασ.Κωνσταντίνου / Vass. Konstantinou 1,
GR-67100 Ξάνθη / Xanthi
Tel: (30) 25 41 02 51 05,
Fax: (30) 25 41 02 59 87
E-mail: ebex@otenet.gr
Website: www.ebex.gr
Chamber Of Pella Prefecture
25ης Μαρτίου / 25th Martiou 13,
GR-58200 Έδεσσα / Edessa
Tel: (30) 23 81 02 65 55 - 6,
2 67 35
Fax: (30) 23 81 02 90 29
E-mail: champella@pel.gr
Chamber Of Pieria Prefecture
28ης Οκτωβρίου / 28th of October 9,
GR-60100 Κατερίνη / Katerini
Tel: (30) 23 51 02 32 11,
2 43 11
Fax: (30) 23 51 02 51 24
E-mail: champier@otenet.gr
Chamber Of Preveza Prefecture
Δοδώνης / Dodonis 47,
GR-48100 Πρέβεζα / Preveza
Tel: (30) 26 82 02 94 14
Fax: (30) 26 82 02 92 83
E-mail: info@preveza.chambernet.gr
Website: www.preveza.chambernet.gr
Chamber Of Rethymnon Prefecture
Εμ.Πορτάλιου / Em. Portaliou 23,
GR-74100 Ρέθυμνο / Rethymnon
Tel: (30) 28 31 02 22 14
Fax: (30) 28 31 05 50 86
E-mail: eber@otenet.gr
Website: www.eber.gr
Chamber Of Samos Island Prefecture
Κουντουριώτη / Kountourioti 19,
GR-83100 Σάμος / Samos
Tel: (30) 22 73 08 79 70,
8 79 80
Fax: (30) 22 73 02 27 84
E-mail: samcci@otenet.gr
Website: www.samoscci.gr
Chamber Of Serres Prefecture
Π.Κωστοπούλου / Kostopoulou 2,
GR-62122 Σέρρες / Serres
Tel: (30) 23 21 09 97 20,
9 97 19 (γραφείο προέδρου)
Fax: (30) 23 21 09 9740
E-mail: eves@otenet.gr
Website: www.eves.gr
Chamber Of Trikala Prefecture
Βενιζέλου / Venizelou 1,
GR-42100 Τρίκαλα / Trikala
Tel: (30) 24 31 02 74 93,
2 49 89,
7 47 20
Fax: (30) 24 31 03 89 45
E-mail: info@trikala.chambernet.gr
Website: www.trikala.chambernet.gr
Chamber Of Fthiotida Prefecture
Όθωνος / Othonos 3,
GR-35100 Λαμία / Lamia
Tel: (30) 22 31 02 21 12,
2 13 95
Fax: (30) 22 31 03 09 85
Website: www.fthiotidoscc.gr
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, “Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests”
Chamber Of Florina Prefecture
Μεγαρόβου / Megarovou 15,
GR-53100 Φλώρινα / Florina
Tel: (30) 23 85 02 23 34,
2 24 66
Fax: (30) 23 85 02 80 20
E-mail: eveflorinas@acn.gr
http: Δικτυακός τόπος: www.ebef.gr
Chamber Of Fokida Prefecture
Γιδογιάννου / Gidogiannou 7,
GR-33100 Άμφισσα / Amfissa
Tel: (30) 22 65 02 86 97,
2 36 51
Fax: (30) 22 65 02 21 85
E-mail: epim-fo@hol.gr
Chamber Of Chalkidiki Prefecture
Πολυτεχνείου / Polytehniou 58,
GR-63100 Πολύγυρος / Polygyros
Tel: (30) 23 71 02 42 00,
2 43 00
Fax: (30) 23 71 02 13 55
E-mail: info@epichal.gr
Website: www.epichal.gr
Chamber Of Chania Prefecture
Ελ.Βενιζέλου / Elef.Venizelou 4,
GR-73110 Χανιά-Κρήτη / Chania-Creta
Tel: (30) 28 21 05 23 29, 45 34 9, 40 62 4 (President's office)
Fax: (30) 28 21 02 83 07
Chamber Of Chios Island Prefecture
Φιλίππου Αργέντη / Filipou Argenti 8,
GR-82100 Χίος / Chios
Tel: (30) 22 71 04 43 30 - 1
Fax: (30) 22 71 04 43 32
E-mail: epimeliti@otenet.gr
Website: chios.proodos.gr/chamber
C/Príncipe de Vergara, 54
Tel. (34) 91.822.44.00
Fax (34) 91.435.94.12
directora@consumo-inc.es
Central government body which, pursuant to Article 51 of the Constitution and the consolidated text of the General Law for the Protection of Consumers and Users, promotes and fosters consumers' and users' rights
Tel. (34) 95 504 14 78.
Fax: (34) 95 504 14 49
Dg.consumo.cgob@juntadeandalucia.es
Government agency responsible for market surveillance and protection of consumers' and users' rights
Dirección General de Consumo del Gobierno de Aragón
Via Universitas, 36, 6e Planta
Tel. (34) 976 71 56 12.
Fax (34) 976 71 56 09
consumo@aragon.es
Ciriaco Miguel Vigil, 9
E-33006 Oviedo
Tel. (34) 98 510 83 02
Fax (34) 98 510 83 10
Dirección General de Consumo / Direcció General de Consum –Govern de les Illes Balears
Paseo del Borne, 17-1o
Tel; (34) 971 17 95 22
Fax (34) 971 17 62 52
Dirección General de Consumo del Gobierno de Canarias
León y Castillo, 200
Ed. Servicios Múltiples III, planta 1
E-35071 Las Palmas de Gran Canaria
Tel. (34) 928 89 93 21
Fax (34) 928 89 98 68
ecobgam@gobiernodecanarias.org
Dirección General de Comercio y Consumo del Gobierno de Cantabria
Hernán Cortes, 9
Tel. (34) 942 20 79 36
Fax: (34) 942 20 75 28
Instituto de Consumo de la Junta de Comunidades de Castilla-La Mancha
Berna, 1-1o planta
Fax (34) 925 22 62 06
Agencia de Protección Civil y Consumo de la Junta de Castilla y León
Garcia Morato, 24
E-47007 Valladolid
Tel (34) 983 41 88 15
Fax (34) 983 41 00 78
Agencia Catalana del Consumo / Agència Catalana del Consum – Generalitat de Catalunya
Carrer Pamplona 113
Tel. +34 935516666
Fax +34 935516599
www.consum.cat/
Dirección General de Consumo de la Junta de Extremadura
C/Atarazanas, 8
Tel (34) 924 00 47 01
Fax (34) 924 00 47 02
Instituto Gallego de Consumo / Instituto Galego de Consumo – Xunta de Galicia
Gonzalo Torrente Balllester
1-3-5-bajo
E-15707 Santiago de Compostela (A Coruña)
Tel (34) 981 54 53 86
981 54 53 97
981 54 45 12
Fax (34) 981 54 45 98-99
Xerencia.igc@xunta.es
C/ Ventura Rodríguez, 7-4o planta
Tel. (34) 91 580 32 13
Fax (34) 91 580 33 39
Dg.consumo@madrid.org.
Dirección General de Atención al Ciudadano, Drogodepencias y Consumo de la Región de Murcia
Ronda de Levante, 11-4o Planta
Tel (34) 968 39 58 31
Fax (34) 968 22 12 17
Dirección General de Familia, Infancia y Consumo del Gobierno de Navarra
C/González Tablas s/n
E-31002 Pamplona
Tel (34) 848 42 62 21
Dirección General de Salud Pública y Consumo del Gobierno de la Rioja
C/Gran Via, 18
Tel (34) 941 272 420
Fax (34) 941 272 418
Dg.salud@larioha.org
Dirección General de Comercio y Consumo / Direcció General de Comerç i Consum de la Generalitat Valenciana
C/Colón, 32
E-46004 Valencia
Tel (34) 96 386 96 04
Fax (34) 96 386 96 00
Dirección de Consumo y Seguridad Industrial – Gobierno Vasco / Kontsumo eta Industria Segurtasuneko Zuzendaritza – Eusko Jaurlaritza
C/Donostia San Sebastián, 1
E-01010 Vitoria (Gasteiz)
Tel (34) 945 01 99 23
Fax (34) 945 01 99 31
945 01 99 47
consumo@ej-gv.es
Asociacíon de Usuarios de la Comunicación
Cavanilles, 29, 2o D
Tel. (34) 91 501 67 73.
Fax (34) 91 501 87 66
Consumers' and users' organisation specialising in commercial communications. Also provides information and training for consumers and users and represents them in the various consumer participation bodies
Plaza Navafría, 3-Bajos
Tel. (34) 91 405 36 98
91 405 36 11
Fax (34) 91 405 39 97
asgeco@asgeco.org
Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies
C/San Bernardo, 97-99
Edif. Colomina, Oficina F
Tel. (34) 91 447 04 81
Fax (34) 91 594 51 24
/Mayor, 45 2o Planta
E-2813 Madrid
Tel (34) 91 364 13 84
Fax (34) 91 366 90 00
cecu@cecu.es
C/Joaquín Costa, 61 Bajo Drcha.
Tel. (34) 91 564 01 18.
Fax (34) 91 562 83 55
fuciest@hotmail.com
C/Vallehermosa, 15, 1o
Tel (34) 91 593 09 35
Fax (34) 91 593 18 14
C/Albarracín, 21
Tel. (34) 913 000 045
Fax (34) 917 543 870
ocu@ocu.org
C/Villanueva, 8 – 3o
Tel. (34) 91 575 72 19.
Fax (34) 91 575 13 09
informacion@federacionunae.com
Tel. (34) 976 39 00 60.
Fax (34) 976 39 01 99
Aicar.adicae@adicae.net
Consumers' and users' organisation specialising in financial services. Provides information and training for consumers and users and represents them in the various consumer participation bodies
/O'donnel 32, 5od
Tel (34) 91 434 20 85
Fax (34) 91 557 09 96
Uce_consumidores@ono.com
Association de défense, d'éducation et d'information du consommateur (ADEIC)
Tel. (33) 144 53 73 93
Fax (33) 144 53 73 94
E-mail: adeicnat@adeic.asso.fr
Website: http://www.adeic.asso.fr
President: Patrick Mercier
General Secretary: Christian Huard
Protection of consumers' economic interests
Association Force - Ouvrière Consommateur (AFOC)
Tel. (33) 140 52 85 85
Fax (33) 140 52 85 86
E-mail: afoc@wanadoo.fr
Website: perso.wanadoo.fr/afoc
President: Jean-Claude Mailly
General Secretary: Raphaël Manzano
Association Léo Lagrange pour la défense des consommateurs (ALLDC)
153, avenue Jean-Lolive
F-93315 Pantin-Le-Pré-Saint-Gervais Cedex
Tel. (33) 148 10 65 65
Fax (33) 148 10 65 71
E-mail: leo.lagrange.consom@wanadoo.fr
Website: www.leolagrange-conso.org
President: Marc Lagae
General Secretary: Yves Blein
Association Etudes et Consommation (ASSECO-CFDT)
F-75955 Paris Cedex 19
Tel. (33) 142 03 81 14
Fax (33) 153 72 85 56
E-mail: asseco@cfdt.fr
Website: www.cfdt.fr/asseco
President: Yvonne Delemotte
General Secretary: René Machabert
Confédération Générale du Logement (CGL)
6/8, Villa Gagliardini
Tel. (33) 140 31 90 22
Fax (33) 140 31 92 74
E-mail: CGL.Nat@wanadoo.fr
President: Henry de Gaulle
General Secretary: Pierre Perio
Confédération de la Consommation du Logement et du cadre de vie (CLCV)
17 rue Monsieur
Tel. (33) 156 54 32 10
Fax (33) 143 20 72 02
E-mail: clcv@clcv.org
Website: www.clcv.org
President: Reine-Claude Mader
General Secretary: M.Alain Chosson
108, avenue Ledru-Rollin
Tel. (33) 147 00 02 40
Fax (33) 147 00 01 86
E-mail: cnafal@wanadoo.fr
Website: www.cnafal.com
President: Michèle Fournier-Bernard
General Secretary: Eric Comparat
Tel. (33) 148 78 81 61
Fax (33) 148 78 07 35
E-mail: cnafc-conso@afc.France.org
Website: www.afcfrance.org
President: Paul de Viguerie
Directeur: Olivier Braillon
Tel. (33) 148 57 04 64
Fax (33) 148 57 28 16
E-mail: cnl@lacnl.com
President: Jean-Pierre Giacomo
Administrateur: Philippe Denizot
Tel. (33) 144 89 86 80
Fax (33) 140 35 29 52
E-mail: csf@csfriquet.org
Website: www.csfriquet.org
President: M.Christian Zytynski
General Secretary: François Édouard
Familles de France (FF)
Tel. (33) 144 53 45 90
Fax (33) 145 96 07 88
E-mail: conso@familles-de-france.org
Website: www.familles-de-france.org
President: Henri Joyeux
General Secretary: Olivier Degauquier
Familles Rurales (FR)
Tel. (33) 144 91 88 88
Fax (33) 144 91 88 89
E-mail: famillesrurales@wanadoo.fr
Website: www.famillesrurales.org
President: Thierry Damient
Directeur: Jean-Yves Martin
32, rue Raymond-Losserand
Tel. (33) 143 35 02 83
Fax (33) 143 35 14 06
E-mail: fnaut@wanadoo.fr
Website: perso.wanadoo.fr/fnaut
President: Jean Sivardière
General Secretary: Simone Bigorgne
Association pour l'Information et la Défense des Consommateurs Salariés de la CGT (INDECOSA-CGT)
F-93516 Montreuil Cedex
Tel. (33) 148 18 84 26
Fax (33) 148 18 84 82
E-mail: indecosa@cgt.fr
Website: www.cgt.fr/indecosa
President: Daniel Collet
General Secretary: Daniel Tournez
16, avenue du Château
Tel. (33) 101 49 57 93 00
Fax (33) 143 65 33 76
E-mail: orgeco@wanadoo.fr
Website: perso.wanadoo.fr/orgeco/
President: Yves Sirot
Sécrétaire Général: Sylvie Martin-Pernot
Union fédérale des Consommateurs- Que Choisir (UFC-QUE CHOISIR)
11, rue Guénot
Tel. (33) 143 48 55 48
Fax (33) 143 48 44 35
E-mail: mouvement@quechoisir.org
Website: www.quechoisir.org
President: Alain Bazot
Directeur: Jean-Louis Redon
Tel. (33) 144 54 50 54
Fax (33) 144 54 50 66
E-mail: ufcsnational@wanadoo.fr
Website: www.ufcs.org
President: Chantal Jannet
General Secretary: Elisabeth Leveque
Tel. (33) 149 95 36 00
Fax (33) 140 16 12 76
E-mail: nbrun@unaf.fr
Website: www.unaf.fr
President: Hubert Brin
Directeur: Monique Sassier
Direction générale de la concurrence, de la consommation et de la répression des fraudes (D.G.C.C.R.F.)
Protection of consumer interests; enquiries; injunctions
A.C.U. ASSOCIAZIONE CONSUMATORI UTENTI
I-20162 Milano (MI)
tel. (39)02-661 54 11
fax (39)02-642 52 93
associazione@consumatoriutenti.it
www.consumatoriutenti.it;
www.mangiosano.org
Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged owing to their physical, mental, economic, social or family situation (Art. 3 of the Statutes).
ASSOCIAZIONE DIFESA CONSUMATORI E AMBIENTE
Via degli Ammiragli, 91
tel. (39)06-441 70 21
fax (39)06-44 17 02 30
Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes)
tel. (39)06-4825849
fax (39)06-4819028
adoc@adoc.org
Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes).
ADUSBEF - ASSOCIAZIONE PER LA DIFESA DEGLI UTENTI DEI SERVIZI BANCARI, FINANZIARI, POSTALI, ED ASSICURATIVI
tel. (39)06-48 18 632
fax (39)06-48 18 633
Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes).
ALTROCONSUMO – ASSOCIAZIONE INDIPENDENTE DI CONSUMATORI
tel. (39)02-668901
fax (39)02-66890288
pr@altroconsumo.it;
press@altroconsumo.it
Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes).
ASSOUTENTI – ASSOCIAZIONE NAZIONALE DEGLI UTENTI DEI SERVIZI PUBBLICI
Via Celimontana,38
I-00184 Roma (RM)
tel. (39)06-68 33 617
fax (39)06-68 67 434
Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes).
C.T.C.U. – CENTRO TUTELA CONSUMATORI UTENTI – VERBRAUCHERZENTRALE SUDTIROL
tel. (39)0471-97 55 97
fax (39)0471-97 99 14
www.centroconsumatori.it;
www.euroconsumatori.org;
www.assicurarsibene.it
The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers' structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes).
CITTADINANZATTIVA -
tel. (39)06-36 71 81
fax (39)06-36 71 83 33
procuratori@cittadinanzattiva.it
A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes).
CODACONS–COORDINAMENTO DELLE ASSOCIAZIONI PER LA TUTELA DELL'AMBIENTE E LA DIFESA DEI DIRITTI DI UTENTI E CONSUMATORI
tel. (39)06-37 25 809
fax (39)06-37 01 709
codacons.info@tiscali.it
Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes).
tel. (39)06-55 30 18 08
fax (39)06-55 30 70 81
codicin@codici.org
Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes).
CONFCONSUMATORI _ CONFEDERAZIONE GENERALE DEI CONSUMATORI
I-43100 Parma (PR)
tel. (39)052-12 30 134
fax (39)052-28 57 17
confcons@tin.it
Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes).
FEDERCONSUMATORI – FEDERAZIONE NAZIONALE DI CONSUMATORI E UTENTI
tel. (39)06-42 02 07 55
fax (39)06-47 42 48 09
Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes).
Via Bobbio, 6
I-20125 Milano (MI)
tel. (39)02-28 38 92 82
fax (39)02-28 38 93 43
Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes).
I-20147 Milano (MI)
tel. (39)02-48 30 36 59
fax (39)02-48 30 26 11
ufficiostampa@legaconsumatori.it
Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers' and tenant farmers' movement, favouring forms of cooperation based on shared and mutual experience (Art. 3 of the Statutes).
Via Piemonte, 39/A
tel. (39)06-48 80 053
fax (39)06-48 20 227
info@movimentoconsumatori.it
Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes).
MOVIMENTO DIFESA DEL CITTADINO - onlus
Via Quintino Sella, 41
tel. (39)06-86 39 92 08
fax (39)06-86 38 84 06
Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes).
tel. (39)06-32 69 531
fax (39)06-32 34 616
info@consumatori.it
Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes).
ASSOCONSUM ONLUS.
Tel. 06 42009318
Fax 06 42009322
Email: info@asso-consum.it
In the years immediately after it was founded, Asso-consum was mainly active in the parliamentary field: between 2002 and 2007, at least 600 parliamentary questions were prompted by its reports.
As it gradually recruited more staff, it acquired the additional capacity to provide assistance, guidance and training for consumers (both members and non-members) and also free legal advice in the following areas: credit and savings, contracts, telecommunications, transport, class actions, health, tourism, the environment, food and privacy.
Asso-Consum has recently been involved in initiatives of national significance: namely, the negotiations with Costa Crociere on compensation for the Concordia passengers, the presentation of the referendum on abolishing the reimbursement of political parties' election expenses and the class action against the Banca di Campania in respect of commission charged on highest debit balances.
Competition and Consumer Protection Service of the Ministry of Commerce, Industry and Tourism
Tel.: (357) 22 86 71 53
Fax: (357) 22 37 51 20
Email: perm.sec@mcit.gov.cy
The aim of the service is to safeguard consumers' health, safety and economic interests. The service is responsible for both the adoption of EU Directives and the application of harmonized legislation.
Cypriot Consumers Association
Tel.: (357) 22 51 61 12/3/4
Fax: (357) 22 51 61 18
Email: cyconsas@spidernet.net and cca@spidernet.net
www.cyprusconsumers.org.cy
The aim of the association is to defend consumers' rights as laid down by the United Nations and the EU and to educate consumers so that they are fully aware of their rights and obligations.
Cyprus Consumers and Quality of Life
Tel.: (357) 22 31 31 11
(357) 22 46 30 03
Fax: (357) 22 46 30 77
Email: consumersunion@cytanet.com.cy
www.consumersunion.org.cy
The aim is to defend and to promote all consumers' interests indiscriminately and to safeguard their rights to a comfortable and healthy life in a sustainable and developed environment.
Patērētāju tiesību aizardzības centrs
Tālr: (371) 73 38 026
Fakss: (371) 73 38 024
E-pasts: tpkc@apollo.lv
To implement the protection of consumer rights and interests.
Nacionalinė vartotojų teisių apsaugos taryba prie Teisingumo ministerijos
Vilniaus g. 25,
LT-01119, Vilnius, Lietuva
Tel.: (370) 52 62 67 51
Fax.: (370) 52 79 14 66
El. p. taryba@nvtat.lt
www.nvtat.lt
The National Service for the Protection of Consumer Rights is a government institute, responsible for conducting consumer protection policy and coordinating the activity of inspectorate institutions for product safety and the defence of consumer rights.
Tel: (352) 49 60 22-1
Fax: (352) 49 49 57
E-mail: ulc@pt.lu
Website: www.ulc.lu
Information, education, protection, consumer protection, legal services, consultation with experts, legal assistance, representation with public authorities.
Automobile Club du Grand-Duché de Luxembourg asbl
Tel.: (352) 45 00 45-1
Fax: (352) 45 04 55
E-Mail: acl@acl.lu
Protects and promotes the interests of car drivers as consumers.
Tel.: (36) 1 31 17 030
Fax: (36)1 33 17 386
e-mail: baranovszky@ofe.hu
Contact: dr.Baranovszky
György, President
Representation and protection of the interests of Hungarian consumers.
Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.
Balaton u. 27
Fax: (36) 1 33 17 386
General representation and protection of consumer interests and enforcement of their rights. Collaborates on formulating and legislating consumer protection policy and setting official prices; assists with obtaining legal redress.
Magyar Energiafogyasztók Szövetségenek (MESZ)
Fö u. 68
Tel.: (36)1 22 41 478
Fax: (36)1 22 41 478
Represents, protects and enforces the interests of Hungarian energy consumers. Collaborates on the regulation of matters of energy management concerning small and large consumers and provides legal advice.
Csepeli Fogyasztóvédelmi Egyesület
Petz Ferenc u. 8
Tel.: (36)1 42 54 507
Fax: (36)1 42 54 507
General representation and protection of consumer interests and enforcement of their rights.
Magyar Autóklub Egyesület (MAK)
Rómer Flóris u. 4/a
Tel.: (36) 134 51 800
Fax: (36) 1 34 51 801
Protection of the motoring interests of association members.
Csalán Környezet és Természetvédö Egyesület
Kossuth L. u. 1, II/2
Tel.: (36)-88 57 83 90
Fax: (36) 88 57 83 91
E-Mail: csalan@csalan.hu
Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.
Fogyasztói Jogérvényesítő Szervezet (FJSZ)
Thaly Kálmán utca 22-24.1./4.
E-Mail: info@fjsz.hu
Representative: Dr. Márk Erdélyi, President
The aim of the organisation is to enforce consumers' rights; to expose infringements affecting consumers; safeguard consumers' interests; raise awareness of consumers' rights; support consumer protection activities carried out by the state and other bodies; to extend consumers' rights, and take steps to make protection more effective.
Mátyás tér 17. 3. 9.
e-mail: pite2008@gmail.com
Representative: Dr Dénes Lázár, President
Developing consumer awareness; understanding, knowledge and protection of local and national consumer interests; shaping and developing national consumer behaviour; examining, presenting and researching consumer behaviour; providing consumer protection services, promoting consumer information and lobbying, helping to make consumer protection more effective; supporting consumers in legal disputes with utility companies, telecommunication companies, financial institutions, financial service providers, insurance companies, insurance brokers, parking companies, travel agents, estate agents and all other commercial companies.
Godwin Mangion
e-mail: godwin.mangion@gov.mt
tel: +356 21496919
To enforce the corresponding national legislation transposing:
Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive;
Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts;
Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive);
Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive;
Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts;
Marie Louise Mangion
Tel: 22915045 / 22915058
Email: marie-louise.mangion@gov.mt
Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis;
Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours.
Both Directives have been transposed to by virtue of the Malta Travel and tourism Services Act (Cap. 409).
Tel: +356 21 221281
Fax: +356 21 240855
Email: kaquilina@ba-malta.org
To enforce the corresponding national legislation transposing Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities (and as subsequently amended).
203, Level 3,
Rue D'Argens,
Gżira GŻR 1368,
Tel: (+356) 2343 9112
Fax: (+356) 2343 9161
Email: patricia.vella@gov.mt
To enforce the corresponding national legislation transposing Council Directive 92/28/EEC of 31 March 1992 regarding advertising of medicinal products for human use.
The Medicines Products (Injunction to advertising) Regulations, 2008 are foreseen to be published in the Government Gazette of Malta in January / February 2008.
Tel: +356 2133 6840
Fax: +356 2133 6846
E-mail: philip.a.micallef@mca.org.mt
website: www.mca.org.mt
Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market.
Electronic Commerce (General) Regulations (LN251/06), Regulation 15
Regulations made in accordance with Article 25 of the Electronic Commerce Act (Cap. 426)
L-Ghaqda tal-Konsumaturi [Consumer Association – Malta]
Consumers' Association - Malta,
43/10, St.Zachary Street
Valletta, VLT 04,
Tel: 00356 21239091
Tel: 00356 79836128
Mr. Benny Borg Bonello
info@camalta.org.mt
bborgbonello@camalta.org.mt
Association For Consumer Rights (Malta)
Pope Pius XII, Flat 4, Mountbatten Street, Blata l-Bajda
Hamrun HMR 1579,
Tel: 356 21246289
Email: associationforconsumerrights@gmail.com
Stefan Xuereb
Email: stefan@camalta.org
Tel No: 21432661
Mobile: 79233333
Email: grace.attard@gmail.com
Tel no: 356 21488391
Mobile no: 356 99225445
NL-2500 BA Den Haag
Tel. (31-70) 445 45 45
Fax (31-70) 445 45 96
Koos Peters, kpeters@consumentenbond.nl
Wibo Koole, wkoole@consumentenbond.nl
Website: www.consumentenbond.nl
Seeks to enable consumers to make easier and better choices in a sustainable and socially justifiable society.
Tel. (43-1) 501 05 42 96
Fax (43-1) 50 20 62 43
E-mail: huberta.maitz-strassnig@wko.at
Represents and promotes the common interests of its members and of industry and trade and individual members (§ 1 of the Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1), § 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG.
Tel. (43-1) 501 65 25 50
Fax (43-1) 501 65 25 32
E-mail: helmut.gahleitner@akwien.or.at
Represents and promotes the social, economic, occupational and cultural interests of workers; contributes towards improving the economic and social situation of workers and their families, implements measures in matters relating to education, culture, environmental protection, consumer protection, organisation of leisure time, protection and promotion of health and living conditions and the promotion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.
Tel. (43-1) 534 41 85 00
Fax (43-1) 534 41 85 09
E-mail: pkrecht@pklwk.at
Promotes the national economic role of agriculture and forestry and represents their economic interests. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.
Tel. (43-1) 53 44 44 05
Fax (43-1) 53 44 45 52
E-mail: thomas.maurer-muehlleitner@oegb.or.at
Represents the social, economic and cultural interests of all gainfully employed people other than the self-employed (manual workers, white-collar workers, public servants, including apprentices or persons in a similar situation), the unemployed, even if they have not yet had the opportunity to be gainfully employed (other than in self-employment), pupils and students who intend to go into gainful employment (other than self-employment) and other occupational groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.
Tel. (43-1) 58 87 73 33
Fax (43-1) 588 77 75
E-mail: pkolba@vki.or.at
Advises, informs and protects consumers against misleading and unfair advertising and sales methods, and in legal matters pertaining to the purchase of goods and services. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.
Tel. (43-1) 512 23 31
Fax (43-1) 512 23 31/ 70
E-mail: oelakt@netway.at
Promotes cooperation between chambers of agricultural workers, provides advice and deals with common matters that fall within the sphere of responsibility of the chambers of agricultural workers (employees' section). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.
(Bundesaltenrat Österreichs)
Sperrgasse 8-10/III
Tel. (43-1) 892 34 65
Fax (43-1) 892 34 65 / 24
E-mail: kontakt@seniorenrat.at
Ensures that all economic, social and cultural facilities are accessible to the older generation in keeping with its needs; contributes towards solving problems of social, old-age and health policy, and supports the provision of advice, information and care for the elderly. Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.
Tel. (43-1) 514 50 32 92
Fax (43-1) 505 78 93
E-mail: office@schutzverband.at
Combats unfair competition, especially trade libel in economic life. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.
Radetzkystrasse 2, 1. Stock, A-1030 Vienna.
Tel. ++43(0)1 245 08 - 0
Fax: ++43(0)1 587 42 00
email: wettbewerb@bwb.gv.at
The Federal Competition Authority was established in 2002 as an independent, monocratic investigation authority on competition matters for the purposes of maintaining effective competition, combating cases of distortion or restriction of competition within the meaning of Austrian antitrust law or European competition rules, and ensuring compatibility with Community law and the decisions of regulators in the application of antitrust law (Section 1 of the Competition Act).
Under Section 2(1) point 7 of the Competition Act, the tasks of the Federal Competition Authority now include the filing of actions for injunctive relief pursuant to Section 14(1) of the 1984 Unfair Competition Act (UWG), BGBl. No 448, in its latest applicable version.
In the carrying out of the tasks of the Federal Competition Authority, it was found that cases of abuse of market power often also concern unfair competition. The Federal Competition Authority has therefore been granted a comprehensive and wide-ranging right to bring actions for injunctions in the interest of consumers in the field of fair trading law. Like the Office of Fair Trading (OFT) in the UK, the Federal Competition Authority is now also responsible for the enforcement both of competition laws and consumer protection laws.
In line with established practice and case law, the granting of the right to take actions for injunctions to the associations and entities listed in Section 14 UWG - and also to the Federal Competition Authority - ensures that in addition to the interests of competitors, consumer interests are also taken into account by the entities in question.
In accordance with Section 14 in conjunction with Sections 1 and 2(1) UWG (in the currently applicable version), within the meaning of Article 3(a) of Directive 98/27/EC the Federal Competition Authority is also competent to protect the collective interests of consumers as referred to in Directive 84/450/EEC on misleading advertising.
tel.:centrala: (48 22) 551-77-00
tel.:przyjęcia interesantów: (48 22) 551-77-60; 551-78-11
fax: (48 22) 827-64-53
Under Article 208 of the Constitution of the Republic of Poland, the Commissioner for Citizens' Rights shall safeguard the freedoms and rights of persons and citizens specified in the Constitution and other normative acts.
His specific responsibilities were laid down in the Act of 15 July 1987 on the Commissioner for Citizens' Rights (consolidated text: Official Gazette 2001 No. 14 p.147)
The Commissioner for Citizens' Rights takes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights.
PL-00 – 024 Warszawa
Tel. (48 22) 33 37392
(48 22) 33 37328
Fax: (48 22) 33 37 329
E mail: rzecznik@rzu.gov.pl
The Insurance Ombudsman acts on the basis of the Act of 22 May 2003 on the supervision of insurance and pensions and on the Insurance Ombudsman. Under the Act, the Insurance Ombudsman can request clarification from insurance companies, the Polish Motor Insurers' Bureau and the Insurance Guarantee Fund on:
individual matters, at the request of the policyholder;
general insurance conditions or internal regulations which, in the view of the Insurance Ombudsman, are disadvantageous for policyholders and;
non-compliant insurance services provided by insurers.
In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance.
Miejski/Powiatowy Rzecznik Konsumentów – some 360 throughout the country
PL-00-033 Warszawa
T: (48 22) 826 17 12;
T/F: (48 22) 827 76 37
e-mail: mrothert@warszawa.um.gov.pl
konsument@warszawa.um.gov.pl
Under the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), the Regional and Municipal Consumer Ombudsmen represent the local authorities in the field of consumer protection.
The main responsibilities of the Consumer Ombudsman are:
to ensure free consumer advice and legal information in the field of consumer protection;
to propose new regulations and changes to regulations in local legislation in the field of consumer protection;
to take action against businesses in cases concerning the protection of consumer rights and interests;
to cooperate with the appropriate local branch of the Office for Consumer Protection, the Trade Inspectorate and consumer organisations;
to undertake other tasks as described in the Act or in specific regulations.
The Consumer Ombudsman can, in particular, institute legal proceedings on behalf of consumers and, with their agreement, intervene in consumer protection proceedings already in progress.
Rady Krajowej Federacji Konsumentów:
PL-00-030 Warszawa,
tel./fax: (48 22) 827 51 05,
E-mail: biuro@federacja-konsumentow.org.pl
Under Article 39 of the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), consumer organisations are empowered to represent consumer interests in cases against administrative bodies and local authorities and can participate in the creation of national consumer policy.
The organisations mentioned in section 1 have the right to:
express their opinion on draft legislation and other documents concerning consumer rights and interests;
develop and promote consumer education programmes;
carry out tests of products and services and publish the results of such tests;
publish magazines, research projects, brochures and leaflets;
run a free consumer advice service and provide free help to consumers in settling their claims, unless the organisation's rules of operation require a fee to be charged for such services;
participate in standardisation work;
complete assignments on a national level in the field of consumer protection, as commissioned by national and local government bodies;
apply for subsidies from public funds to undertake the assignments specified in point 7 above.
ul. Nowowiejska 25,
PL-00-665 Warszawa
tel.: (48 22) 660 52 71
fax: (48 22) 825 68 31
e-mail: consumer@skp.pl
http://www.skp.pl/
Associação de Consumidores da Região Autónoma dos Açores
Telf.: (351) 296 62 97 26
Fax: (351) 296 62 97 26
Email: secretariadodeangradoheroismo@acra.pt
consumidores@acra.pt
web site: www.acra.pt
Promote public actions aimed at consumer information, awareness and education; encouraging and preparing consumers to defend their interests;
Conduct studies and issue opinions, processing and publishing them when necessary;
Create a legal advisory service for consumers in accordance with the terms to be defined by the Secretary General;
Undertake or order analyses, tests and other examinations on the quality of products;
Promote various types of meetings to discuss problems that affect Consumers.
Associação de Consumidores de Portugal
Tel. (351) 239 40 48 40
Fax: (351) 239 40 47 38
Email: acop.geral@mail.telepac.pt
Website: http://planeta.clix.pt/acop
Protection of consumers that are its members and consumers in general;
Promote, diffuse and oversee application and respect for the consumer rights recognised under the Constitution and by law;
Study all issues that are of interest to consumers and seek solutions to them.
Associação de Consumidores de Setúbal
Tel. (351) 265 23 79 70
Fax (351) 265 23 79 70
Email: acset-setubal@iol.pt
Defend consumers in general.
Rua Artilharia Um, n.o 79 - 4o
Tel: 21 371 02 00
Web: www.deco.proteste.pt
The purpose of this association is to defend the rights and legitimate interests of consumers
Asociatia pentru Protectia Consumatorilor din România (APC - România)
Intr. Licurici 2, Bloc 2, Ap. 2, Sector 3, Bucureşti, România, RO-030894
Tel/fax: +40-(21)-311.02.43
Email: office@apc-romania.ro
Represents consumers and promotes their interests, offers information for consumers and provides education.
Društvo za varstvo potrošnikov Maribor
Tel.: (386 2) 251 68 83
SLO - 2000 Maribor
Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, “the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights”.
Tel.: (386 1) 474 06 00
Fax.: (386 1) 433 33 71
Mipor@zps-zveza.si
Obalno združenje potrošnikov Koper
Tel.: 386 5 628 87 50
Fax.: 386 5 654 08 80
ks_zusterna@siol.net
Dolga reber 5,
SLO - 6000 Koper
Varstvo potrošnikov Celje
Tel.: (386 3) 541 26 05
Fax.: (386 3) 492 35 11
janez.tercek@triera.net
Gledališka ul. 2
p.p. 297
SLO – 3000 Celje
Zavod za varstvo potrošnikov
Tel.: (386 1) 256 88 77
Fax.: (386 1) 256 88 77
varstvo.potrosnikov@siol.net
SLO – 1000 Koper
Združenje potrošnikov Gorenjske Kranj
Tel.: (386 4) 236 25 40
andrej.tavcar2@guest.arnes.si
Bertoncljeva 23
SLO – 4000 Kranj
Združenje potrošnikov Posavja
Fax.: (386 7) 814 91 49
metod.tekavcic@guest.arnes.si
SLO – 8270 Krško
Združenje potrošnikov Pomurja
Tel.: (386 2) 5349 390
Fax.: (386 2) 5349 391
zdr.pot.pom@siol.net
Trg zmage 4
SLO – 9000 Murska Sobota
Združenje potrošnikov Primorske
Tel.: (386 5) 333 41 43
Fax.: (386 5) 334 651
toni.podbrscek@email.si
Ur. Gradnikove brigade 33
SLO - 5000 Nova Gorica
Tel.: (386 3) 566 90 40
Fax.: (386 3) 566 90 41
tanja.drnovsek@siol.net
SLO – 1410 Zagorje ob Savi
Zveza potrošnikov Slovenije – društvo
zps@zps-zveza.si
Zveza potrošniških združenj Slovenije
Tel.: (386 2) 534 93 90
Fax.: (386 2) 534 93 91
Tel.: (386 1) 589 80 00
Fax.: (386 1) 589 81 00
infolink@gzs.si
Chamber of Commerce of Slovenia
Tel.: (386 1) 583 05 00
Fax: (386 1) 505 43 73
obrtna.zbornica@ozs.si
Palisády 22,
Tel. (421) 2 54 41 11 48
Fax. (421) 2 54 41 11 48
E-mail: zss@zss.sk
web: www.isnet.sk/zss
Representation of consumers in court. Providing expert consultation. Mediating solutions in disputes between consumers and sellers.
Ochrana spotrebiteľa Oravy
Obrancov mieru 2,
Tel. (421) 435 88 61 23
Mob. (421) 907 24 21 11
E-mail: osodk@centrum.sk
Mediating solutions in disputes between consumers and sellers.
Tel. (421) 484 13 87 08
E-mail: asubb@centrum.sk
www: www.asu.sk
Representation of consumer interests in court.
Infospot, informačné a spotrebiteľské centrum
Žabotova 2,
Tel. (421) 252 49 19 11
Mob. (421) 905 25 00 05
E-mail: infospot@vnet.sk
Out of court settlement of consumer disputes, representation in court, representation at the bodies of national administration.
Spotrebiteľská informačná agentúra
Tel. (421) 415 62 59 92
Fax. (421) 415 00 08 33
E-mail: terc@slovanet.sk
Resolving consumer disputes through out of court settlements; representation of consumers in court.
Združenie na ochranu práv spotrebiteľov v Poprade
Šrobárova 2676/30,
Tel. (421) 908 32 74 64
E-mail: ochpp@pobox.sk
Protection of consumer rights at the place of settlement; representation of consumers in court.
Združenie bratislavských spotrebiteľov
Stavbárska 60,
Tel. (421) 903 84 72 92
E-mail: zbs@pobox.sk
Representation of consumers and the submission of requests for court orders.
Mraziarenská 3,
Tel. (421) 255 41 01 75
Mob. (421) 904 88 32 49 /
(421) 903 70 34 73
E-mail: sebaobrana@szm.sk
web: www.sebaobrana.szm.sk
Representation of consumers in consumer disputes especially for monopoly supply services.
Ul. 17. Novembra 14,
Tel. (421) 52 432 60 47
Fax. (421) 52 432 60 47
E-mail: asociaciask@stonline.sk
web: www.spotrebiteliask.sk
Provision of advisory services; help for consumers in court.
Regionálne združenie spotrebiteľov Regionspot
Kapisztoryho 1,
Tel. (421) 35 42 32 64
Provision of advisory services; help for consumers in court
Združenie na ochranu práv spotrebiteľov vlastníkov a nájomcov bytov
Ipeľská 5
E-mail: znos@post.sk
Protection of consumer rights of owners and renters of flats
European Information Society Institute, o.z. (EISI)
Dobrianskeho 1580,
E-mail: eisi@eisionline.org
Web: www.eisonline.org
Protection of consumer rights and interests. Provision of advisory service, resolving consumers disputes through out of court settlements, representation of consumers in court. Educate consumers, raise consumer awareness.
Nábrežie Jána Pavla II. 439/16
e-mail: info@sospotrebitelov.sk
web: www.sospotrebitelov.sk
tel.: 00421 52 286 1300
Alternative dispute resolution and online dispute resolution, collective redress, advocacy, education and publishing activities, daily advisory centre for consumers, national and international activities focused on consumer rights protection and better enforcement of the law
Jazerná 19, Nové Zámky
Mob. (421) 949 180 674
Email: zdruzenie@uzera.org
web: www.uzera.org
Representation of consumers in court. Providing expert consultation. Alternative dispute resolution. Collective defence of consumer rights. Educating consumers and suppliers.
M.R. Štefánika 12, Martin
Email: info@asbk.sk
web: www.asbk.sk
Representation of consumers in court. Mediating solutions in disputes between consumers and banks.
Tel. (358 9) 772 61
Fax (358 9) 772 67 557
E-mail posti@kuluttajavirasto.fi
web: www.kuluttajavirasto.fi
Supervises marketing aimed at consumers and consumer contract conditions;
Also supervises compliance of radio and television advertising with ethical principles and with regulations governing the protection of minors.
Kuluttajat — Konsumenterna ry
Tel. (358 9) 877 50 120
Fax (358 9) 877 50 120
E-mail: info@kuluttajat-konsumenterna.fi
web: www.kuluttajat-konsumenterna.fi
Monitors the effectiveness and progress of consumer protection.
Tel. (358 9) 454 22 10
Fax (358 9) 454 22 120
E-mail suomen@kuluttajaliitto.fi
web: www.kuluttajaliitto.fi
Monitors consumers' market interests using civil action.
Monitors package travel and security for this.
Tel (358 10) 831 51
Fax (358 10) 831 53 28
E-mail rahoitustarkastus@rahoitustarkastus.fi
web: www.rahoitustarkastus.fi
Supervises consumer credit marketing and contract conditions, together with the consumer ombudsman.
Tel. (358 9) 47 33 41
Fax (358 9) 71 44 69
E-mail kirjaamo@nam.fi
web: www.laakelaitos.fi
Supervises advertising of medicines.
Tel. (358 9) 396 72 70
Fax (358 9) 39 67 27 97
web: www.sttv.fi
Supervises tobacco and alcohol advertising.
Tel. (358 9) 69 661
Fax (358 9) 69 66 410
E-mail kirjaamo@ficora.fi
web: www.ficora.fi
Monitors television and radio advertising, taking into account:
regulations on ethical principles and the protection of minors which affect advertising and television advertising;
alcohol and tobacco advertising.
Tel. (358 9) 415 59 50
Fax (358 9) 415 59 660
E-mail kirjaamo@vakuutusvalvonta.fi
web www.vakuutusvalvonta.fi
Supervises insurance marketing and the use of insurance conditions.
Name of the entitiy
Tel: (46) 8 429 05 00
Fax: (46) 8 429 89 00
Web: www.konsumentverket.se
The Konsumentverket is the national-level administrative authority for consumer affairs and is tasked with the safeguarding of consumers' interests.
Tel. 0203 738 6000
34-63 Southampton Row
www.gov.uk/government/organisations/competition-and-markets-authority
general.enquiries@cma.gsi.gov.uk
The CMA is a non-ministerial Government department which works to promote competition for the benefit of consumers. It aims to make markets work well for consumers, businesses and the economy.
The Information Commissioner's office (formerly The Information Commissioner)
Tel. 01625 545 700
mail@ico.gsi.gov.uk
The Information Commissioner has a number of specific duties under the Data Protection and Freedom of Information Acts.
Tel. 020 7379 7311
The CAA has several specific functions, including furthering the reasonable interest of users of air transport services and protection against the consequences of failure on the part of air transport organizers.
The Office of Gas and Electricity Markets (formerly the Gas and Electricity Markets Authority)
Tel. 020 7901 7000
Fax 020 7901 7066
London SW1P 3GE
http://www.ofgem.gov.uk/ofgem/index.jsp
enquiries@energywatch.org.uk
The Gas and Electricity Markets Authority is responsible for regulating the gas and electricity markets in Great Britain and protecting the interests of gas and electricity customers.
The Office for the Regulation of Electricity and Gas (Northern Ireland) (formerly the Director-General of Electricity Supply for Northern Ireland)
Tel. 02890 311575
The Office for the Regulation of Electricity and Gas (Northern Ireland)
http://ofreg.nics.gov.uk/index.html
The Director-General of Electricity Supply for Northern Ireland is responsible for regulating the gas and electricity markets in Northern Ireland and protecting the interests of gas and electricity customers.
Tel. 0845 456 3000
Fax 0845 456 3333
The Office of Communications is the regulator for the UK communications industries, and is responsible for regulating television, radio, telecommunications and wireless communications services.
The Office of Water Services (formerly the Director-General of Water Services)
Tel. 0121 625 1300 / 1373
Fax 0121 625 1400
http://www.ofwat.gov.uk
enquiries@ofwat.gsi.gov.uk
The Office of Water Services is the economic regulator of the privatized water industry in England and Wales. It protects consumers' interests on pricing and service standards and adjudicates disputes.
The Office of Rail Regulation (formerly the Rail Regulator)
Tel. 020 7282 2000
Fax 020 7282 2040
EC1N 2TQ
Responsible for regulating railways in Great Britain. The office's responsibilities include protecting the interests of users of railway services.
Every weights and measures authority in Great Britain
204 separate organisations. Please contact the Office of Fair Trading in the first instance:
Tel. 0207 211 8000
Weights and measures authorities are part of local government in Great Britain, enforcing law and regulations governing the sale and supply of goods and services and providing advice for consumers and business.
Tel. 028 9052 9900
Belfast BT4 2JP
information@detini.gov
DETINI enforces law and regulations governing the sale and supply of goods and services in Northern Ireland and provides advice for consumers and business
The FCA is an independent body that regulates the UK financial services industry. It seeks to maintain confidence in the UK financial system, promote public understanding and secure protection for consumers.