Source: http://whichdraft.com/contract/maintenance-services-contract/
Timestamp: 2013-05-20 09:12:14
Document Index: 541965436

Matched Legal Cases: ['arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2', 'arty 1', 'arty 2']

"Business Hours" refer to when a particular Service is available.Party 1:Party 2:DEFINITION - BUSINESS HOURS - When are the Business Hours provided? 24 hours a day, 7 days a week, 365 days a year. 9AM-5PM in Party-1's time zone, except weekends and Party-1 holidays. 9AM-5PM in Party-1's time zone, except weekends and Party-2 holidays. 9AM-5PM in Party-2's time zone, except weekends and Party-1 holidays. 9AM-5PM in Party-2's time zone, except weekends and Party-2 holidays. I will specify the Business Hours.What are the Business Hours?A "Contract Year" indicates what dates start and end the year used to project forecasts.Party 1:Party 2:DEFINITION - CONTRACT YEAR - When should the Contract Year begin and end? Calendar year - January 1 - December 31. Fiscal year - October 1 - September 30. I will specify the Contract Year. Beginning date: End date:"Maintained Item" means the Software Deliverable(s), additional Deliverable(s), or Service being maintained by the vendor. Typical maintenance involves correcting malfunctions as well as occasionally providing revisions and upgrades.Party 1:Party 2:DEFINITION - MAINTAINED ITEM (Party-1 Buys) - What is being maintained?What is being maintained? Software Deliverables. Deliverables other than Software Deliverables (e.g., hardware).Please specify the maintained Deliverables. Software Deliverables and additional Deliverables.Please specify the additional maintained Deliverables. Hosted Service. I will specify the Maintained Item.What is the Maintained Item?Will spare parts be provided and replaced as part of the Maintenance Services? Yes. No.A "Revision" is a minor improvement which a vendor issues to its customers from time to time.Party 1:Party 2:DEFINITION - REVISION - Are Revisions issued with a new, higher number to the right of the release number's decimal point? Yes. No.An "Upgrade" is a major improvement which a vendor issues to customers from time to time.Party 1:Party 2:DEFINITION - UPGRADE - Are Upgrades issued with a new, higher number to the left of the release number's decimal point? Yes. No."Services" are acts that a party is performing under an agreement for payment. "Services" are not goods or deliverables, which are the tangible results of the services. For example, if a consultant is engaged to meet with and better understand a customer's manufacturing system and then provide a written report summarizing how to improve the system, the meeting and understanding would be the services, while the report itself would be a deliverable.Party 1:Party 2:SERVICES - (Party-1 Buys) - What are the Services that Party-2 will provide to Party-1?"Revisions" refer to minor improvements which vendors issue to customers from time to time. "Upgrades" refer to major improvements which vendors issue to customers from time to time.Party 1:Party 2:REVISIONS AND UPGRADES (Party-1 Buys)What Upgrades are covered by the Maintenance Services? Current Upgrade as of the Effective Date only. Current Upgrade and 1 previous Upgrade. Current Upgrade and 2 previous Upgrades. I will specify which Upgrade(s) are covered.Please describe which Upgrade(s) is covered.Are Revisions provided at no charge besides the fee for Maintenance Services? Yes. No.Are Upgrades provided at no charge besides the fee for Maintenance Services? Yes. No.A "Correction" means the act of fixing a Malfunction of a Maintained Item so that it functions properly as required by the Agreement.Party 1:Party 2:CORRECTIONS (Party-1 Buys)How long until Priority 1 Malfunctions are Corrected? I will specify how long.How long? Continuous work until the Malfunction is Corrected. Continuous work during Business Hours until the Malfunction is Corrected.How long until Priority 2 Malfunctions are Corrected? I will specify how long.How long? Correction provided at the same time all other customers receive it.Will telephone Service be provided to discuss Malfunctions? Yes. No.Will Party-2 need remote access to the Maintained Item and will Party-2 provide Corrections on site at Party-1's address if necessary? If so, please check the appropriate items below. No. Remote access. On site Corrections.How long until the employees arrive on site at Party-1's address?A "Background Check" requires a party to perform a thorough review of its personnel's past experiences and activities to ensure that there is nothing in their background that would make it difficult for them to comply with the Agreement.Party 1:Party 2:PERSONNEL - BACKGROUND CHECK (Party-1 Buys) - Should there be a background check? Yes.Which party (or parties) should perform background checks? Party-1 Party-2 No."Key Personnel" are individuals employed by the vendor who are essential in providing the Services. Each party may also indicate a project manager for this Agreement.Party 1:Party 2:PERSONNEL - KEY PERSONNEL AND PROJECT MANAGERS (Party-1 Buys) - Are there any Key Personnel? Who are the project managers? Key Personnel. Individual names.Please state the names of the Key Personnel. Not applicable. Project managersParty-1 Party-1's project manager.Who is Party-1's project manager?Party-2 Party-2's project manager.Who is Party-2's project manager?"Deliverables" are the tangible goods or intellectual property provided under an agreement for payment. "Services" are not goods or deliverables, which are the tangible results of the services. For example, if a consultant is engaged to meet with and better understand a customer's manufacturing system and then provide a written report summarizing how to improve the system, the meeting and understanding would be the services, while the report itself would be a deliverable.Party 1:Party 2:DELIVERABLES (Party-1 Buys) - What are the Deliverables Party-2 will provide to Party-1 pursuant to this Agreement?A "Deadline" is a requirement that the services, goods or deliverables required under the Agreement must be provided within a definite time frame.Party 1:Party 2:DEADLINE (Services and Deliverables) - When will all Services and Deliverables be provided? I will specify the deadline(s).Please describe the deadline(s): Days after the Effective Date deadline.Type number of days. Not applicable.A "Deadline" is a requirement that the services, goods or deliverables required under the Agreement must be provided within a definite time frame. "Assumptions" refer to certain requirements the customer must meet so that the vendor can calculate how much work is involved, when the work can be completed, and how much the fee should be.Party 1:Party 2:DEADLINE - ASSUMPTIONS (Party-1 Buys) - Does Party-1 have to do anything in advance so that Party-2 can meet the deadline? Yes.What must Party-1 do? No.Once a customer takes ownership and title to goods, if the goods are damaged or lost, then that becomes the customer's responsibility. Because of these consequences, the parties usually discuss and agree on the point where ownership, title and risk of loss are transferred to the customer. "Acceptance" is the point after the customer receives the Deliverables and has concluded that the Deliverables comply with the Agreement's requirements.Party 1:Party 2:OWNERSHIP, TITLE AND RISK OF LOSS (Deliverables) (Party-1 Buys) - At what point does ownership, title and risk of loss transfer to the customer? Acceptance by Party-1. Receipt by Party-1. Shipment to Party-1.A fee in this context can take many forms, including a flat fee, the total of the hours/days incurred times the hourly/daily rates, a guaranteed maximum fee, a per Service/Deliverable fee, a per milestone fee, or other arrangement.Party 1:Party 2:FEE (Services/Deliverables) (Party-1 Buys) - What are the fees? Flat fee.What is the flat fee? Rate fee. Hourly Rate.What is the hourly rate for each member of Party-2's personnel? Daily Rate.What is the daily rate for each member of Party-2's personnel? Guaranteed maximum fee equal to the lesser of a flat fee, or either an hourly rate fee or daily rate fee. Guaranteed maximum flat fee.What is the maximum flat fee?Hourly rate fee or daily rate fee? Hourly rate.What is the hourly rate for each member of Party-2's personnel? Daily rate.What is the daily rate for each member of Party-2's personnel? Per Service/Deliverable fee.Please list each Service/Deliverable and fee. Per milestone fee.Please list each milestone and fee. Other arrangements.Please list each fee."Payment Schedule" means when the vendor will bill the customer. The customer may prefer not to be billed until after acceptance, which is a legal concept that gives the customer a short testing period after receiving goods or services to determine whether or not they are satisfactory. The vendor instead prefers to invoice the customer upon receipt of goods or services, so that the vendor can recognize its revenue sooner.Party 1:Party 2:FEE - PAYMENT SCHEDULE (Party-1 Buys) - What is the payment schedule? Payment schedule by percentages of overall flat fee. 3 payments. 1/3 payment on Effective Date, 1/3 on Deliverables receipt date, and 1/3 on Deliverables acceptance date. 1/3 payment on Effective Date, 1/3 on Deliverables shipment date, and 1/3 on Deliverables receipt date. 4 payments (for deals where Deliverables specifications will be created). 1/4 payment on Effective Date, 1/4 on Deliverables specifications date, 1/4 on Deliverables receipt date, and 1/4 on Deliverables acceptance date. 1/4 payment on Effective Date, 1/4 on Deliverables specifications date, 1/4 on Deliverables shipment date, and 1/4 on Deliverables receipt date. I will specify the percentages and dates/milestones.Please specify the percentages and dates/milestones. Monthly payments for Services based on hourly rate. Payment of overall flat fee upon Deliverable acceptance or receipt. Acceptance. Receipt. Payment upon milestone achievement.Please specify each milestone and the fee amount to be invoiced. Different payment schedules for different Services and Deliverables.Please specify each fee payment schedule."Affiliates" means a party's parent, subsidiary, or related business associations that, in future purchases, could receive the same pricing under this contract. "Most Favored Customer Status" means that a customer is receiving a deal from a vendor which is just as good or better than any other deal the vendor has with any other customer.
"Assumptions" means requirements a customer must meet or the vendor will have to perform extra work and as a result will need to increase the fees.Party 1:Party 2:FEE - CONDITIONS (Party-1 Buys) - Do any assumptions, affiliate pricing, or most favored customer status conditions apply to the fee? Affiliate Pricing - Party-1's affiliates pay the same fees that Party-1 pays under this Agreement. Most favored customer status. Overall deal. Overall deal for similar sales at similar volume levels. Overall pricing. Overall pricing for similar sales at similar volume levels. Assumptions and Fee Increases. Does Party-1 have to do anything in advance so that Party-2 can meet the deadline?What must Party-1 do? Fee increases due to Party-1 not meeting the above requirements.What are the fee increases?A vendor may offer a discount off the invoice if the invoice is paid early so the vendor has its money sooner.Party 1:Party 2:FEE - EARLY PAYMENT DISCOUNT (Party-1 Buys) - Does Party-1 receive an early payment discount for early payments? 10 days, 2% discount. 15 days, 2% discount. I will specify the days and discount. To earn the discount, customer must pay the fee within how many days? What is the discount percentage? No discount for early payment.Expenses incurred by a vendor are sometimes reimbursed by a customer, and this cost is over and above the fees under the Agreement.Party 1:Party 2:EXPENSES (Party-1 Reimburses) - Will Party-1 reimburse Party-2's expenses? Yes. No.A fee for Maintenance Services usually is an annual fee, paid in advance by the customer in return for the vendor correcting any malfunctions.Party 1:Party 2:FEE - MAINTENANCE SERVICES (Party-1 Buys) Maintenance Services fee.How much is the annual Maintenance Services fee?How much can the Maintenance Services fee be increased each year? None. 3% I will specify the increase.How much can the increase be?"Intellectual Property" means the nontangible goods provided by one party to the other, such as a report, software code, a process, a design, a work of authorship, an invention, a product or service name, or a secret with commercial value. In this case, an assignment means that a party assigns ownership of all rights in the intellectual property to the other party, while a license means that a party has a right to use the intellectual property but does not own it.Party 1:Party 2:INTELLECTUAL PROPERTY - ASSIGNMENT/LICENSE (Party-1 Assignee) - Do I want Party-2 to assign or license the intellectual property rights in the Deliverables to Party-1? Assign. Background Intellectual property (Party-2 retains ownership of its background intellectual property and licenses it to Party-1). Grant Back License (Party-1 grants a license back to Party-2).What is the field of use? No background intellectual property and no grant back license. License. Comprehensive perpetual license, worldwide territory. Comprehensive perpetual license, I specify the territory.What is the territory? Limited perpetual license, worldwide territory. Limited perpetual license, I specify the territory.What is the territory? Limited license for the Term, worldwide territory. Limited for the Term, I specify the territory.What is the territory? No assignment or license."Intellectual Property" means the nontangible goods provided by one party to the other, such as a report, software code, a process, a design, a work of authorship, an invention, a product or service name, or a secret with commercial value. In this case, a sublicense means that a party has a right to authorize other third parties to use the intellectual property, such as agents or subcontractors.Party 1:Party 2:INTELLECTUAL PROPERTY - THIRD PARTY CONTRACTORS SUBLICENSE (Party-1 Sublicenses) - Can Party-1 sublicense its Deliverables license to third party contractors for Party-1's internal business purposes? No, or not applicable because there is no license. Yes.The "Warranty Length" refers to how long the Services and/or Deliverables will perform as expected.Party 1:Party 2:WARRANTY LENGTH (Services and Deliverables) - How long should the warranty last? 30 day warranty. 90 day warranty. 1 year warranty. No time limit."Limitation of Liability" is a provision used to limit the kinds of damages a company could be liable for if sued. Parties often want to limit their liability for "Consequential Damages" - these damages can be quite large, might greatly exceed the money actually owed under the contract, and include lost profits and punitive damages. Parties may also want to impose a hard cap on their liability. For instance, a party could state that it won't be liable for more than $10,000, or for more than the fees under the contract.Party 1:Party 2:LIMITATION OF LIABILITY - CONSEQUENTIAL DAMAGES - For consequential damages, do I want to limit liability for both parties or just for Party-1? Both parties.For certain egregious acts, you may not want the parties' liability limited. Which of the below acts do you want excluded from the limitation of liability? Intentional misconduct. Breach of confidentiality, plus the above option. Indemnification, plus the above options. Gross negligence, plus the above options. Just Party-1.For certain egregious acts, you may not want this party's liability limited. Which of the below acts do you want excluded from the limitation of liability? Intentional misconduct. Breach of confidentiality, plus the above option. Indemnification, plus the above options. Gross negligence, plus the above options."Limitation of Liability" is a provision used to limit the kinds of damages a company could be liable for if sued. Parties often want to limit their liability for "Consequential Damages" - these damages can be quite large, might greatly exceed the money actually owed under the contract, and include lost profits and punitive damages. Parties may also want to impose a hard cap on their liability. For instance, a party could state that it won't be liable for more than $10,000, or for more than the fees under the contract.Party 1:Party 2:LIMITATION OF LIABILITY - HARD CAP - Do I want to impose a hard cap on liability for both parties or just Party-1? Both parties.Do I want to choose one of the options below, choose a multiple of the contract value, or specify the hard cap myself? OptionsWhich option? One year limit. Amounts paid under the contract. Total contract value. Multiple of the Contract ValueWhat should the multiple be? 3 times the contract value. 4 times the contract value. 5 times the contract value. I will specify how much.How much? Just Party-1.Do I want to choose one of these options, choose a multiple of the contract value, or specify the hard cap myself? Options One year limit. Amounts paid under the contract. Total contract value. Multiple of the contract value.What should the multiple be? 3 times the contract value. 4 times the contract value. 5 times the contract value. I will specify how much.How much? None."Indemnification" and "Limitation of Liability" both focus on parties' responsibilities in disputes. "Limitation of Liability" covers disputes between the parties who sign the agreement. "Indemnification" focuses on a dispute where a third party sues a party who signed the agreement, and the suit was caused by the other signing party's conduct. If this other signing party is required to "indemnify" the first signing party, that means the second signing party will generally pay the legal fees and any damages awarded or settlement amounts. "Claim Elimination" deals with the situation where a third party demands that a customer no longer use a service, deliverable or product because it violates that third party's rights. Under this provision, a vendor is required to eliminate that claim or take other steps.Party 1:Party 2:INDEMNIFICATION (Services and Deliverables) (Party-2 Indemnifies/Sells) - What do I want Party-2 to indemnify Party-1 for? Indemnification. Intellectual property infringement. Bodily injury, death, tangible property damage and theft, plus the above option. Failure of the Services or Deliverables to conform to the Agreement, plus the above options. Breach of the Agreement, plus the above options. Claim elimination. Customer orientation. Vendor orientation. No claim elimination."Indemnification" and "Limitation of Liability" both focus on parties' responsibilities in disputes. "Limitation of Liability" covers disputes between the parties who sign the agreement. "Indemnification" focuses on a dispute where a third party sues a party who signed the agreement, and the suit was caused by the other signing party's conduct. If this other signing party is required to "indemnify" the first signing party, that means the second signing party will generally pay the legal fees and any damages awarded or settlement amounts.Party 1:Party 2:INDEMNIFICATION (Services and Deliverables) (Party-1 Indemnifies/Buys) - What do I want Party-1 to indemnify Party-2 for? Indemnification. Intellectual property infringement. Bodily injury, death, tangible property damage and theft, plus the above option. Breach of the Agreement, plus the above options. No indemnification.The "Term" means how long the contract will be in force.Party 1:Party 2:TERM - LENGTH - How long is the term of the agreement? Term length in years.How many years do I want? 1 year 2 years 3 years I will specify how long.How long?An "Evergreen" term - also referred to as an "Automatic Renewal" - means that once the term comes to a certain date in the future, it automatically extends for an additional time period or repeated additional time periods until either party sends notice that the term does not renew anymore.Party 1:Party 2:TERM - EVERGREEN - Will the agreement automatically renew or not? Yes, I want the term to renew automatically for additional consecutive 1 year terms until either party gives notice that the term ends 30 days before the year is over. No"Termination for Convenience" means a party's right to terminate the agreement at any time for any reason at all (or even no reason), and is usually accompanied by advance written notice.Party 1:Party 2:TERMINATION FOR CONVENIENCE - Do I want to terminate the agreement at any time for any reason or no reason with thirty (30) days prior notice? Yes Both parties can terminate for convenience. Party-1 can terminate for convenience. NoA "Subcontractor" is a third party who one of the signing parties wants to perform some of its responsibilities under the Agreement, such as providing a Service or Deliverable.Party 1:Party 2:SUBCONTRACTORS - Can one or both of the parties subcontract any responsibilities? Party-1 can subcontract with Party-2's consent, and Party-2 can subcontract without Party-1's consent. Party-2 can subcontract with Party-1's consent, and Party-1 can subcontract without Party-2's consent. Either party can subcontract with the other party's consent. Both parties can subcontract without the other party's consent. No subcontracting.The "Governing Law" is the particular state or country's laws that you choose to apply to this contract. Often times, the governing law is the state or country within which one or both of the parties have a main office, or where they are conducting business under the contract.Party 1:Party 2:GENERAL - GOVERNING LAW - Which state or country's laws govern this contract?"Forum", "Venue" or "Jurisdiction" refers to where disputes between the parties must be litigated. Often the parties will still be free to seek injunctions or other temporary relief outside of the forum as they see fit.Party 1:Party 2:GENERAL - FORUM - Which state or country is the forum for this contract?"Assignment" means the right to transfer the contract, or a right or obligation under the contract, to a third party. Usually, this is prohibited or limited to a third party buying the shares or assets of a party to the contract.Party 1:Party 2:GENERAL - ASSIGNMENT - Do I want both parties to be able to assign this Agreement, just Party-1, or not allow any assignments? Both parties. Broad right to assign. Limited right to assign to a third party buying a party's (to this Agreement) shares or assets. Just Party-1. Broad right to assign. Limited right to assign to a third party buying a party's (to this Agreement) shares or assets. No assignments.	• 100% legally sound.. This document was created by an attorney.
Complete Description. This Maintenance Services Contract covers customers buying goods and services for maintenance needs, and explains services, personnel, key man requirements, deliverables, deadlines, ownership, title, risk of loss, acceptance, fees, invoices and taxes, records and audits, intellectual property rights, warranties, disclaimers, limitation of liability, indemnification, term and termination, force majeure, publicity, and general boilerplate for a maintenance services contract.