Source: https://www.anteny24.com/regulations-of-internet-shop
Timestamp: 2019-03-23 09:10:45
Document Index: 29316601

Matched Legal Cases: ['art. 221', 'art. 38', 'art. 38', 'art. 558', '§ 1', 'art. 6', 'art. 27']

1. The wording of this text constitutes the regulations of an Internet Shop (hereon referred to as “Regulations”), run at the address of https://anteny24.com (hereon referred to as: “Shop”). The administrator and owner of the Shop is:
Magdalena Mucha who runs business activity under the following name:
Magdalena Mucha Przedsiębiorstwo Wielobranżowe „BATNA” seated at 42-200 Częstochowa ul. Boznańskiej 3E
on the basis of registration with the Centralnej Ewidencji i Informacji o Działalności Gospodarczej (Central Register and Information on Economic Activity)
under the number of NIP (tax number): 573-246-97-27, REGON (National Business Registry number): 151982003.
2. Contact data:
Magdalena Mucha Przedsiębiorstwo Wielobranżowe „BATNA” ul. Boznańskiej 3E 42–200 Częstochowa
e-mail: shop@anteny24.pl.
tel.: 34 361-04-48, available from Monday to Friday between 9am and 5pm (the cost of connections is in accordance with the tariff of the operator of the client).
Bank account: PLN ING Bank Śląski 74 1050 1142 1000 0022 9028 1589
ul. Worcella 16a
42–200 Częstochowa.
3. The regulations define the principles by which agreements on the sale of goods are entered by means of the website of the Shop operating at: https://anteny24.com.
4. Sales shall take place via the Internet in the form of an agreement entered into as a distance contract between the party submitting the order (hereon referred to as: “Client”), and the seller (here on referred to as: “Seller”).
5. Availing of the Shop is possible under the condition of fulfilling the following minimal technical requirements via a telecommunications system which the client utilizes:
a) connection with the Internet,
b) valid version of the browsers of Internet Explorer, Mozilla Firefox, Google Chrome or Safari,
c) servicing of cookie files by the browser,
d) possession of an active electronic mail account.
6. Access to the Regulations may be acquired by any user of the Shop at any moment by means of clicking the link entitled “Regulations” on the website of the Shop, while also via saving its version in PDF file on the medium chosen.
7. Goods in the Shop are particularly marked. There is information on the website relating to the details of the specifications of the goods and prices.
8. All goods offered in the Shop are new and free of any physical or legislative flaws.
9. Prices provided by the Seller are expressed in the Polish currency and are prices in gross. The prices of products do not include the costs of delivery which shall be provided at the moment of submitting an order.
1. Authorized persons for contacts are as follows:
e-mail: magda@anteny24.pl
e-mail: lukasz@anteny24.pl
e-mail: anteny24@wp.pl
Oskar Szecówka
e-mail: oskar@anteny24.pl
Paweł Bogus
e-mail: pawel@anteny24.pl
e-mail: peter@anteny24.pl
Monika Bula
e-mail: monikabula@o2.pl
Lucyna Migoń
e-mail: lucyna@anteny24.pl
e-mail: justyna@anteny24.pl
Ayna Jumayeva
tel. +48 511 77 94 32
e-mail: ayna@anteny24.pl
Telephone numbers for contacts:
tel. 34 361 04 48
tel. 34 387 20 45.
III. Principles of availing of the Shop and entering agreements for sale of goods
1. A sales agreement may be entered solely by an adult that possesses the capability of legal activities.
2. The condition of availing of the Shop is to become familiarized with the herein Regulations and their acceptance.
3. The Shop shall facilitate the submission of orders for goods on the website of the Shop (online) by availing of the procedures for submitting orders. It is also possible to submit orders by telephone, as well as by means of e-mail.
4. The valid offer, together with information on the issue of the available products and services of the Seller are displayed on the website.
5. The Shop shall accept orders submitted online all day every day of the week. The realization of orders takes place during working days from Monday to Friday between 9am to 5pm. Orders placed on non-working days shall be realized on the first working day after the order has been placed.
6. Orders are accepted by means of a correctly completed electronic order form that is available during the procedures of purchasing goods. The Purchaser shall fill in the order form in a manner that is complete and in accordance with the truth. In the case of providing untrue, incomplete or mistaken data, the Seller shall contact the Purchaser by availing of the contact details ( e-mail address, telephone number) provided by the Purchaser in the order form with the aim of clarifying the inaccuracies.
7. Each order submitted shall be confirmed by e-mail with information relating to its acceptance. If the e-mail message does not reach the Purchaser within 2 working days from the moment of submitting the order, the Purchaser is asked to contact the Shop.
8. Deadline for realization of orders encompasses the following periods:
- from the moment of acceptance of orders to despatching the order – a maximum of 2 working days if the goods are available in the warehouse of the Seller;
- approximately 2 working days from the day of despatching the order by priority mail by means of a courier firm.
9. In the case of the temporary lack of goods in the warehouse of the Seller, the period of realization of orders may undergo prolongation. In such a case, the Seller informs the Purchaser of this fact by phone or by e-mail directly after accepting the order.
10. The Client may annul or implement changes in the order until he/she receives information from the Shop relating to despatching the goods purchased. The Client should immediately contact the Shop, which includes the possibility of doing so by phone.
11. The sales agreement shall be prepared in Polish language with wording that is in accordance with Polish law, the herein Regulations and the order submitted by the Client.
12. The Shop has the right to withdraw from the agreement if a product is unavailable for any type of reason. In such a case, the Shop informs the Client of this fact and returns all payments made.
IV. Methods of payment
1. the client pays the price for the goods ordered, together with the costs of delivery in accordance with the following choices:
a) “on receipt of goods” from the forwarding courier firm at the destination of delivery,
b) bank transfer to account (depending on the currency used):
- PLN:
74 1050 1142 1000 0022 9028 1589,
- USD:
ING Bank śląski S.A. Oddział w Częstochowie, Al. NMP 34, 42-200 Częstochowa
PL95 1050 1142 1000 0023 1843 6140
SWIFT Bank – INGBPLPW,
- EUR:
PL 70 1050 1142 1000 0023 4101 7123
c) bank transfer by means of the electronic system of payments - PayU,
d) bank transfer by means of the electronic system of payments - PayPal.
2. The realization of orders by bank transfer commences after receiving the payment for the goods.
3. In the case of choosing the method of payment in the form of bank transfer, PayU and PayPal, the realization of orders commences after receiving the payment for the goods. The lack of payment on the bank account (depending on the currency of the transaction) within 2 working days after submitting the order shall cause the annulment of the order with the Shop. In the case of the Client choosing the option of the delivery of the goods outside the territory of the Republic of Poland in accordance with the principles of the herein Regulations, payment for the goods is only possible in the form of a bank transfer, PayU or PayPal.
V. Delivery and receipt of goods
1. Goods are delivered to the address indicated by the Client in the order form. The Client is authorized to indicate the destination of delivery of the goods outside the territory of the Republic of Poland.
2. Deliveries to areas within the territory of the Republic of Poland shall be delivered by means of a courier firm known as DPD. Outside the Republic of Poland shall be done by the courier firm UPS.
3. The costs of delivery shall be added to the cost of the ordered goods and provided to the Client at the moment of submitting an order.
4. The period of realization for orders signifies the time in which the Shop completes the order and prepares for despatching.
5. Despatching of the goods takes place within 2 working days from the moment of submitting the order in the case whereby in the choice of payments by bank transfer or bank transfer by means of electronic payment in the payment system of PayU and PayPal, the realization of the order commences from the moment of registering the payment of the price of the goods on the bank account of the Shop.
6. Following the submission of the order, the Shop shall send the Client updates on the status of the order on the email address provided in the electronic form.
7. At the request of the Client the Seller shall provide data to the Client on the date of despatching and the number of the delivery.
VI. Right of withdrawal from agreement
1. The Client as the Consumer, in the perception of art. 221 of the Civil Code may within a deadline of 14 days from the day of receiving goods or indicating a third party other than the forwarding firm withdraw from the agreement in accordance with the Act on consumer rights dated 30 May 2014. (Law Gazette dated 2014, pos. 827), hereon referred to as: “Act”. In order to maintain the deadline, it is sufficient to send an unequivocal declaration (writing sent by mail to the following address: ul. Worcella 16 a, 42-200 Częstochowa or by electronic mail: shop@anteny24.pl) prior to the deadline stipulated above.
2. The Consumer is not entitled to withdraw from the agreement in cases stipulated in art. 38 of the Act, particularly in the case of goods produced according to the specifications of the Consumer or serving to satisfy his/her individualized needs.
3. The declaration of withdrawal from the agreement may be submitted by way of a form which constitutes Appendix no. 2 of the Act which is available at the website https://anteny24.com (Appendix no.1 of the Regulations) or in another form that is in accordance with the Act.
4. The Seller immediately confirms this by way of notifying the Consumer on the e-mail address that was indicated while entering agreement and any other that was indicated in a submitted declaration in terms of withdrawing from the agreement.
5. The Consumer has the obligation to return the item to the Seller (to the following address: ul. Worcella 16a 42–200 Częstochowa) immediately and no later than 14 days from the day of withdrawing from the agreement. In order to maintain the deadline, it is sufficient to send back the item prior to the passing of the deadline stipulated above.
6. The Consumer returns the goods at his/her own cost and risk.
7. The Seller shall return all payments incurred by the Consumer immediately and no later than a deadline of 14 days from the day of receiving the declaration of withdrawal from the agreement from the Consumer, including the costs of delivering items (with the exception of the additional costs resulting from the chosen method of delivery that is different to the cheapest and standard form of delivery offered by the Shop). The return of payments made shall remain with the use of the same methods of payment used by the Client in the primary transaction, unless the Client clearly agrees to another solution. The Seller shall not return the additional costs to the Consumer in accordance with art. 38 of the Act.
8. The product must be returned in an unchanged state and intact, unless the change was necessary within the boundaries of normal management. The returned product should be unused, clean, with the labels stuck on and packed in a way that ensures the lack of damage to the item during the course of transportation.
VII. Complaints and Guarantees
1. The Seller removes the liability of the Clients (not being Consumers) with relation to physical and legal flaws (warranty) on the basis of the contents of the provisions of art. 558 § 1 of the Civil Code.
2. The Seller holds liability with regard to the Consumer in terms of the principles specified by the provisions of the Civil Code and the Act.
3. A physical defect involves the non-conformity of the items sold under the agreement, thus if the goods do not have the properties that they should have with regard to the aim of the agreement, which are the result of circumstances or designation, there are no properties that the Seller ensured the Purchaser of and are not appropriate for the purpose which the Purchaser informed the Seller of at the moment of entering agreement, while the Seller failed to inform of any reservations relating to such designation, the goods were despatched to the Purchaser in an incomplete state.
4. A legislative flaw occurs when the goods constitute the property of a third party or are encumbered with third party rights when the restriction of use or disposal result from a decision or restriction of the appropriate body.
5. In the case of the Consumer, the public assurances of the producer or entity that launches the product on the market within its business activities or presents itself as the producer are treated as assurances from the Seller in equal terms. The Seller however, does not bear liability when it is unaware of these assurances, nor could it be aware of them, or when the assurances could not have an impact on the decision of the Consumer to enter the sales agreement, while also the contents of these assurances were formulated prior to entering the sales agreement.
6. The Seller is liable for the warranty if the physical defect is confirmed within two years from the day of despatching the items to the Purchaser.
7. In the case of the Consumer, if the physical defect is confirmed within one year of despatching the goods, it is acknowledged that the defect or its cause existed at the moment of despatching the goods.
8. The Seller is liable for the warranty in the case of physical defects of the goods that existed at the moment of the danger passing to the Purchaser or which resulted from causes evident in the items at the same moment.
9. If the goods have a defect, the Purchaser may submit a declaration pertaining to a discount or withdrawal from the agreement, unless the Seller immediately replaces the defective goods with an item that is free of defects or shall eliminate the defect. This restriction is not applied if the goods were already replaced or repaired by the Seller or when the Seller fails to adhere to the obligation of replacing the defective goods with goods that are free of defects or eliminate defects.
10. If the goods have a defect, the Purchaser may also demand replacement for goods free of defects or elimination of defects.
11. The Consumer may demand replacement for goods free of defects instead of the proposed elimination of defects by the Seller, or demand the elimination of defects instead of replacement of goods unless bringing the goods up to conformity with the agreement in a manner chosen by the Consumer is impossible or would require excessive costs in comparison with the way proposed by the Seller.
12. The Purchaser may not withdraw from the agreement if the defect is insignificant.
13. In the case of the successful withdrawal from the agreement, the Seller is obliged to execute the return of payments within a deadline of 14 days from the day of receiving the notification of withdrawal from the agreement with the reservation that the return of payments shall not be executed until the moment of returning the goods or evidence shown that proves their despatching by the Consumer.
14. Claims relating to the non-conformity of goods with the agreement should be sent to the following address:
15. In submitting claims, it is necessary to send back the item subject to the claim to the Seller at the cost of the Purchaser, together with the receipt of purchase and a description of the non-conformity of the goods with the agreement.
16. The Seller is obliged to react to the claim within 14 days of receiving it.
17. If a claim is justified, the Seller is obliged to replace the defective goods for those free of defects or eliminate the defect within 14 days of receiving the claim from the Purchaser.
18. Claims for the elimination of defects or the replacement of goods for those free of defects loses validity after one year from the day of stating the defect. In the case of the Consumer, the deadline of the period of validity cannot finish earlier than two years.
VIII. Receipts and Invoices
For each order executed, a document of purchase is attached in the form of a bill.
An invoice is issued at the clear request of a Client after providing all the necessary data for issuing an invoice.
IX. Policy of privacy and safety of personal data.
1. The administrator of personal data transferred by the Clients of the Shop is the Seller.
2. Personal data is protected in accordance with the Act dated 29 August 1997 relating to the protection of personal data (Law Gazette 2002 no. 101, pos. 926 with further amendments), as well as the Act dated 18 July 2002 relating to the provision of services by electronic means (Law Gazette no.144, pos. 1204 with further amendments).
3. At the moment of registration, the Client expresses consent to the processing of personal data by the Seller with the aim of the realization of the order. The Purchaser has the right to demand that the personal data stored by the Seller is supplemented, updated, clarified and removed.
4. Detailed principles of collecting, processing and storing personal data that is utilized with the aim of executing orders may be found in the Policy of Privacy that is available at the following address: https://anteny24.com.
X. Policy of privacy and safety of personal data.
1. The administrator of your personal data (hereinafter referred to as: the Administrator) is: P.W. Batna Magdalena Mucha, Olgi Boznańskiej 3e street, 42-200 Częstochowa, NIP: 573-246-97-27. Contact with the Administrator is possible via traditional mail to the following address: P.W. Batna Magdalena Mucha, ul. Worcella 16a, 42-200 Częstochowa or via email: rodo@anteny24.pl.
2. The administrator has appointed the Data Protection Officer available at P.W. Batna Magdalena Mucha, ul. Worcella 16a, 42-200 Częstochowa or by email: rodo@anteny24.pl.
3. Personal data is processed on the basis of art. 6 act. 1 let. f GDPR, i.e. based on the necessity of processing for purposes resulting from legally justified businesses pursued by the Administrator.
4. Recipients of personal data are entities:
- providing hosting services,
- dealing with transport, forwarding, courier services,
- providing legal, accounting and settlement services to the Administrator of Personal Data
- providing marketing, promotional and statistical services to the Administrator of Personal Data.
5. Legitimate businesses pursued by the company should be understood as offering products and services to customers from the field of IT, network and service solutions. The company does not share data with other entities, unless the customer expressly agreed to this condition. The processing of personal data falls within the ambit of the Administrator's business activities.
6. Your personal data is processed automatically or manually to provide economic information as part of the products offered by the company to the customers of P.W. Batna Magdalena Mucha and that is in order to conduct business in accordance with the law, as well as for statistical purposes.
7. Your public data provided by the so-called public sources – i.e. official and public websites and official registers (NCR, NBRN, etc.) is also processed by the Administrator.
8. Your personal data will be stored for the duration of the contract for the provision of electronic services concluded on the Website and after its completion for a period of 5 years, in order to implement by P.W. Batna Magdalena Mucha the rights and obligations under applicable law, including in particular tax obligations.
9. Due to the processing of your personal data by our company you have the right to:
- request from the Administrator to inspect your personal data,
- request from the Administrator to delete your personal data,
- request from the Administrator to limit the processing of your personal data,
- object to processing your personal data,
- transfer your personal data,
- lodge a complaint to the supervisory body.
The above requests can be submitted via e-mail to the address: rodo@anteny24.pl or via traditional mail to the following address: P.W. Batna Magdalena Mucha, ul. Worcella 16a, 42-200 Częstochowa.
10. The administrator provides all means of personal data protection in physical, technical and organizational form against accidental or intentional destruction, accidental loss, change or access of third parties in accordance with all applicable regulations.
11. Personal data shall not be transferred to recipients not included in the European Economic Area.
XI. Final provisions.
1. In cases that are not regulated by the Regulations, Polish law is applied, particularly the provisions of the Civil Code, as well as the stipulations of the Act of consumer rights.
2. The Seller reserves the right to change the provisions of the Regulations. Each change to the Regulations requires the Seller to notify the Clients by the publication of an unequivocal wording of the Regulations on its website. Orders submitted by Clients prior to the change being implemented into the Regulations are executed according to the hitherto provisions of the Regulations.
3. The appropriate court of law for the resolution of disputes is the court of local jurisdiction in accordance with the binding regulations.
Sample declaration of withdrawal from agreement entered as a distance contract.
......................, dated. ......................
name, surname and address of consumer.
DECLARATION OF WITHDRAWAL FROM AGREEMENT
I declare that in accordance with art. 27 of the Act dated 30 May 2014 relating to consumer rights (Law Gazette 2014, pos. 827), I am withdrawing from the sales agreement of the goods stipulated below:
1. Recipients of personal data are entities:
- providing marketing, promotional and statistical services to the Administrator of Personal Data
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