Source: https://app.next.co.uk/terms
Timestamp: 2020-05-31 15:48:04
Document Index: 10981985

Matched Legal Cases: ['Art2', 'Art2', 'Art2', 'Art 2', 'Art2', 'Art2', 'art 3']

The following document outlines the terms and conditions for the next website.
Terms Correct as of
Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Next Online, or Little Label, including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store.
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, made to measure curtains, fabric sold by the metre and personalised goods), fresh flowers, perishable food items, audio or DVD recordings, computer software and games, toiletries and cosmetics where the seal has been broken, or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.
Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before midnight on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Ready Within 1 Hour Service
When the product is ready for collection in the store, we will contact you by email. Please do not make the journey to store until you have received confirmation from us that the product is ready. Please note:
If you place your order between the opening time and up to 1 hour before the closing time of your selected store(s), it will be ready for you to collect within 1 hour on the same day.
If you place your order later than 1 hour before the closing time and before the next day’s opening time of your selected store(s), it will be ready for you to collect within 1 hour of the store opening.
Your order may not be accepted if we are unable to obtain authorisation for payment, or you have insufficient credit on your Next Credit account, or you appear to be ineligible to order the item in question, or we have identified a pricing or description error for the product or due to circumstances beyond our control.
Delivery to stores is not available for swatches and paint samples, fresh flowers and plants, some wines & spirits, fresh food items, gift cards, Art2Order, some personalised items, items made to your order, fabric by the metre, domestic appliances, Gift Experiences, the Next Directory, items ordered from Next Garden, Hammonds bedrooms, Beaverbrooks products, D&G, Versace, Moncler & Monnalisa products or some large 2 person delivery items
For England, Scotland & Wales, standard courier delivery charge to home is £3.99 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 12 midnight. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at £8.00. Weekend delivery for furniture, upholstery and large homeware is available between 7.30am and 6.00pm Saturday and Sunday. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivery on Monday. Deliveries to stores are free. Next day delivery to home is free on orders over £50.The £50 order value is calculated before incentives and promotions are removed. If your order value is below £50, you will pay £3.99 delivery to home. Next day delivery is not available on Sundays in Northern Ireland. Standard next day is not available for Sale items
For full courier delivery charges, see the DELIVERY CHARGES section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers & plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
DPD Precise can be selected as a delivery method, for orders placed before 8pm, when checking out. This service will only be offered to you if you live in an eligible area. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots during the following 6 days. DPD will then be in contact with customers who will be able to make amendments to the delivery if required. DPD Precise delivery is not available for fresh flowers & plants, some wine & spirits , 2 person delivery items, items made to your specification, Hammonds bedrooms, domestic appliances, Beaverbrooks, Art2Order, items from Next Garden and Gift Experience websites.
The charge for this delivery service is £5.99, or for 2 person deliveries, the charge is £15.
This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas.
For England, Scotland and Wales, standard courier delivery charge to home is £3.99 per order for one person delivery items. Items requiring 2 person delivery are charged at £8.00 per order. The following exceptions apply: wine & spirits £3.99 per box, personalised picture gifts £3.99 per item, Gift Cards £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery, Gift Card orders with £125 to £200 value will automatically charge a special delivery rate (free delivery for eVouchers), large domestic appliances from £19.99 per item (Northern Ireland £34.99), charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver fresh flowers and plants, wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
To subscribe to nextunlimited, you must have a valid e-mail address registered to your account. nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk. Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person delivery items, deliveries to Hermes Parcel Shops and courier collection of any fashion item. The service costs £20 for 12 months’ subscription. If you are a credit account holder, the nextunlimited subscription charge will be added to your credit account and will show on your statement as a one off charge for the year. Interest will be charged on the subscription if you do not pay off your balance in full before the next statement from the statement date following the date on which the subscription is added to your account. At the time of your purchase, the charge will be added to your total at checkout. The service will be immediately activated upon sign up. The charge for the nextunlimited service will not be included in any other offer or incentive.
Orders placed for Precise Home delivery; including 2 person deliveries;
Orders for the following: fresh flowers, Art2 Order, Gift Cards, gift experiences, items from Next Garden, some personalised items and items made to order, fitted bedrooms by Hammonds and large domestic appliances.
Cancellation Rights for nextunlimited
Renewal of nextunlimited
If you have a credit account you will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost. For customers without a credit account, we will contact you before your subscription is due to expire. The subscription is non-transferable between accounts.
Next Day Delivery- Excluded Post Codes
The next day delivery service applies to most orders placed before 12 Midnight. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to fresh flowers & plants, fresh food items, some wine & spirits, , Gift Cards, Art 2 Order, personalised items or items made to order, Gift Experiences, fitted bedrooms by Hammonds, or Beaverbrook products. Domestic Appliances can be delivered next day, but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.
Next Day Delivery is not available in the following postcodes (subject to change)
Standard delivery charge to a Hermes Parcel shop is £2.50. Hermes Parcel Shops cannot be used for delivery of fresh flowers & plants, wine, items ordered from Little Label, 2 person delivery items, items made to your specification, Hammonds bedrooms, , domestic appliances, Beaverbrooks, Art2Order, , Garden and Plants and Gift Experiences. Standard next day delivery is available to most Hermes Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Hermes Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Hermes Parcel Shop. Your parcel will be kept at your designated Hermes Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Hermes Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Hermes Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.
The free next day delivery service applies on orders placed before 12 midnight when you spend £50 or more. The £50 order is calculated before incentives and promotions are removed. The next day delivery service is only available in our personal courier areas throughout Northern Ireland and is subject to stock, courier availability and demand. Free delivery will be based on account address only. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to: fresh flowers & plants, some wine & spirits, fresh food items, 2 person delivery items, items made to your specification or , Hammonds bedrooms, domestic appliances, Beaverbrooks, Garden and Plants and Gift Experiences. Delivery times cannot be guaranteed.
Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you place your order. If your order value is below £50, you will pay £3.99 delivery to home. Delivery to store is free.
If the whole of an order for which Delivery has been charged is returned, the £3.99 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Any order of large items which require a 2 person delivery will be charged at £8.00;. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by Next from your home cost £2.50 per collection. The returns charge will be deducted from your account. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.
Products on the express delivery will be delivered to your home within 5 working days. If your order consists entirely of 5 day delivery items and they are in stock then you will be offered a delivery date within 5 working days. If all your items are on the 5 day delivery service you will be offered 1 date within the 5 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 5 working day period then please contact the customer services team on 0333 777 8077#
Note: The 5 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once. We are unable to deliver furniture and sofas outside of the UK.
This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Next Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address . In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.
Free delivery offers are subject to availability and are NOT applicable to some wines & spirits, Gift Cards, Art2Order, personalised gifts, eGiftcards, domestic appliances, Gift Experiences, Made2Measure, fitted bedrooms by Hammonds ,sofas, selected large home items. Free delivery and other offer codes remain the property of Next, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
Most fresh flower orders placed Monday to Friday before 9pm can be delivered the next day. Most orders made on Saturday before 12pm and Sunday before 12pm can be delivered next day. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Delivery times cannot be guaranteed. Delivery is generally to mainland UK postcodes only, excluding Northern Ireland.
You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from and delivered to those over 18 years of age. Flower orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.
Most wine & spirits orders placed before 4.30pm can be delivered within 48 hours.
You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from and delivered to those over 18 years of age. Wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available in most Next stores except our airport and Fabled stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store.
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. To return large Home items see Sofa And Furniture Returns And Cancellations below. To return Beaverbrooks products, see separate heading below. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £2 (£2.50 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £3.99 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.
Using Hermes Parcel Shop to Return an Order
Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at a Hermes Parcel Shop. Specific packaging or despatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Hermes Parcel shops will not accept the following Next items for return: items delivered by 2 person delivery, Moncler, Versace, Dolce & Gabbana and Monnalisa products, fresh flowers & plants, some wine & spirits, domestic appliances, copies of the Next Directory and products for return to Hammonds, Garden & Plants and Gift Experiences Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.
The following exceptions apply to our returns policy. We cannot accept any returns through our airport or Fabled stores. . We are unable to accept the return items delivered by 2 person delivery, domestic appliances, Beaverbrooks’ products, personalise me (for how to return these see separate heading), l and products for return to Hammonds, Gift Experiences or copies of the Next Directory through our stores. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given.. No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from Next Online, Little Label, to pay towards a credit account and cannot be used online or to purchase Gift Cards or E-vouchers.
The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.
To check the balance at any time, call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
See below for all the methods we accept for payment of purchases from Next. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.
Next credit account, Nextpay, or Next3Step
Nextpay Card
Nextpay App
All major credit and debit cards (including Apple Pay and Google Pay)
Next credit account, Nextpay or next3Step (new credit applications accepted online only)
The taking of payment from you by Next under any of the means set out above or in accordance with a Next Account does not indicate that a contract has been formed between you and Next. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next.
Representative 23.9% APR variable.
Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a Nextpay Credit Account. If you require copies of previous terms, please call our contact centre on 0333 777 8247#.
Next3step Credit Account
Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a next3step credit account. If you require copies of previous terms, please call our contact centre on 0333 777 8172#.
The available credit shown in marketing material is correct at the time it was created. Your credit limit is subject to change. The amount of available credit is dependent on the current status of orders, returns and payments. Log in to your 'My Account’ area to view your current available credit.
Promotional Offers, Multibuys, Vouchers and Gift Cards
Estee Lauder Makeup Trio
£19 discount will be apportioned across all qualifying items when you buy a £19 Estee Lauder Makeup Trio with any 2 selected Estee Lauder items. The Estee Lauder Makeup Trio will be will contain; Mattifying Primer 5ml, Sumptuous Extreme Mascara 2.8ml and Pure Colour Envy Lipstick in shade Rebellious Rose 1.2g.
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
Estee Lauder Makeup Trio can be added once 2 qualifying Estee Lauder products have been added to bag on either the Product or Shopping Bag Pages.
This promotion is not available on the Next App.
This offer is not available to staff.
Offer ends 30th March 2020, while stocks last.
Nextunlimited Offer - £5 Credit:
The nextunlimited £5 credit promotion is an exclusive online only promotion. Selected UK customers aged 18 and over who have a nextpay account.
This offer may be withdrawn at any time, without notice.
You will be charged the full £20 for nextunlimited but we will credit your nextpay account with £5 after 15 working days.
If nextunlimited is cancelled during the cooling off period (first 14 days) and has not been used, the cost of nextunlimited will be refunded.
Exceptions, terms and conditions apply. Subscription period is 12 months and usually costs £20. Excludes precise Home Delivery and 2 man precise deliveries.
Nextunlimited will auto renew at the end of the 12 month subscription at the full price of £20.
Full terms and conditions and exceptions can be found https://www.next.co.uk/terms#nextunlimited. .
Nextunlimited Offer - £10 Credit:
The nextunlimited £10 credit promotion is an exclusive online only promotion. Selected UK customers aged 18 and over who have a nextpay account.
You will be charged the full £20 for nextunlimited but we will credit your nextpay account with £10 after 15 working days.
Full terms and conditions and exceptions can be found https://www.next.co.uk/terms#nextunlimited.
‘3 for 2’, ‘4 for 3’ Offers
Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items.
e.g. 3 for 2 Offer:
Full Price Discounted Prices
Item 1 £7 £4.90
Item 2 £7 £4.90
Item 3 £6 £4.20
Total £20 £14 (£6 saving applied, equivalent to cheapest item bought)
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.
Saving applied will be apportioned across all qualifying items.
E.g. 2 for £8 Offer:
Item 1 £4.50 £4.00
Item 2 £4.50 £4.00
Total £9.00 £8.00 (£1 saving applied, equivalent to cheapest item bought)
Curtains & Duvet Cover and Pillowcase Set Offers
E.g. Save £10 when buying Next Curtains with Next Adult Duvet Cover and Pillowcase Set Offer:
Item 1 £65 £58.80
Item 2 £40.00 £36.20
Total £105.00 £95.00 (£10.00 saving applied, equivalent to cheapest item bought)
Save 10% on Next Furniture & Rugs Offer
E.g. to read Save 10% when buying 2 or more items each priced at £150 or above across Next Sofas, Chairs, Beds, Mattresses, Rugs and Furniture Collections Offer:
Item 1 £225.00 £202.50
Item 2 £299.00 £269.10
Total £524.00 £471.60 (£52.40 saving applied, equivalent to cheapest item bought)
You can use the Gift Card as full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk*.
You cannot buy a Gift Card with another Gift Card or an e-voucher.
A Gift Card can be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place.
You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards and £500 for Lipsy Gift Cards.
Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.
The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.
The Gift Card cannot be exchanged for cash. No change or refund will be given
If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.
The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Next cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This Gift Card remains the property of Next and is not a cheque guarantee, credit or charge card. For Lipsy Gift cards, please see Lipsy section.
Next reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.
*Exclusions apply. The Gift Card cannot be used to purchase the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk.* To redeem your eVoucher instore take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.
Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
*Exclusions apply. The eVouchers cannot be used for the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.
Online PIN Incentives
In order to redeem your PIN you must have a Next account. It's possible to receive a PIN without having a Next account but it is not possible to redeem the PIN online without a Next account. To hold a Next account you must be over 18 and a UK resident. If you do not have a Next account, you must visit next.co.uk select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your PIN and complete registration.
For existing Next account holders, the incentive can only be activated once the PIN is registered at the URL detailed with your PIN. It will not be valid via normal log in through next.co.uk, you must click the offer button accompanying the PIN or visit next.co.uk/epin
The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your PIN. It is not valid for use in store or for telephone orders. One incentive per customer only.
The PIN can only be used for purchases made online.
The incentive is only valid on orders that meet the condition of your PIN. Offers cannot be used in connection with the purchase Hammonds bedrooms, domestic appliances, Made2Measure. If the order is returned, the money off incentive is not refundable.
The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 PIN Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the PIN Offer, the balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). If paying with a PIN Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a PIN Code are subsequently returned, the value of the PIN Code will be deducted from the amount refunded. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Next.
Offer open to customers of Next Online, who are UK residents over 18 years old only.
Next Directory Book
The Next Directory book may be sent to you, at our discretion, usually in January and July each year at a charge of £3.75 per publication. We will notify you before we send any chargeable publications giving you the chance to cancel. We may also send you supplementary Directories and “New In” publications at no additional charge.
Terms and Conditions for Entry to the “WIN Every Kind of Christmas” Giveaway 2019
1) This giveaway is open to residents of the United Kingdom only, except employees of Next Holdings Limited (including Directory, Store, Warehouse and Head Office staff), or their families.
2) It is a condition of entry to the giveaway that these rules are accepted as final and that the Entrant agrees to abide by these rules.
3) Entrants must be aged 18 or over and a UK resident.
3.1) To Enter the Giveaway, Entrants must complete the form on the giveaway page at 'www,next.co.uk/win' entering their name & their email address.
3.2) The entry period of the giveaway begins at midday 10th November 2019 and closes at midnight on 8th December. Only those entries received by Next within the designated entry period will be considered. Any attempted form of Entry other than as described in these Terms and Conditions is void. Entry must be made by one individual Entrant; no group or organisation entries.
3.3) One winner will be chosen at random from all the entries received within the giveaway period. The winning Entrant will be notified via the email address they have provided. Details of the winner can be obtained by emailing 'press@next.co.uk'
3.4) The prize is the following:
SPORTY – 1 pair of Adidas Continental 80s for either men, women, boys or girls
MATCHY – 5 pairs of Next PJs - the winner may choose whether the pairs sets are for men, women, boys or girls. The winner may choose non-matching pairs.
TASTY – A Hotel Chocolat Hamper worth £40
GLITZY – A Next Dress - the winner may choose any Next dress up to the value of £99
FANCY – A Monsoon Dress up to the value of £99
WALKY – North Face jacket – the winner may choose any North Face jacket available on next.co.uk up to the value of £150
WOOFY – Barbour dog jacket – the winner may choose any Barbour dog jacket available on next.co.uk
SASSY – £100 to spend with Pretty Little Thing at Next
LIPPY – Estée Lauder Pure Colour Envy Lipstick
BEARDY - Beard oil set from Mos Bros
GLOWY - Benefit Watt's Up Highlighter
TWINKLY - Next fairy lights, item number: 610-890
ARTY – Next wall wart - the winner may choose any Next wall art up to the value of £60
WOOLLY - Next mens merino wool jumper - the winner may choose any Next mens jumper up to the value of £70
LIPSY - £100 to spend with Lipsy at Next
CHEESY - 5 Next novelty jumpers - the winner may choose any 5 jumpers from Next up to the value of £30 each, in any available gender or size
SILKY - One set of premium Next womens PJs - up to the value of £50
EASY - Free delivery for a year with Next Unlimited
CUTESY – An individual Next Christmas sleepsuit for newborns, item number: 559-157
GOLF - Nike Golf polo shirt - the winner may choose any Nike golf product available on next.co.uk up to the value of £90
SNOOZY - A set of Next Christmas bedding, item number: 600-230
BOOZY – A Wine tasting experience, available through next.co.uk
4) Entry constitutes full and unconditional acceptance of these Terms and Conditions. Next is not responsible for lost, corrupted or delayed entries. Next reserves the right to disqualify anyone who violates these Terms and Conditions.
5) Next Holdings Limited will not share your information with companies outside of the group for marketing purposes. If entrants do tick the box to say that they are happy to receive marketing they may be contacted via email by Next. If entrants do NOT tick the box they will not be contacted by Next unless they are selected as a winner, and their data will be destroyed before 31 January 2020.
6) Entries that are found to contravene these terms and conditions shall be null and void, regardless of the stage of the Giveaway. In the event that the entry of a winner being declared null and void, an alternative winner will be selected.
7) The prize is not transferable. No cash alternatives are available. Next reserves the right to substitute the prizes with prizes of equal or greater value. All prizes will be sent by Next or its agent no later than 28 days after the winner responds. Prizes are subject to stock availability and substitutes may be given.
8) The winner is required to confirm acceptance of the prize within 7 days of being contacted. In the event that the winner does not accept the prize within 7 days, or does not comply with these conditions, the Promoter reserves the right to select an alternative winner at random.
9) We reserve the right to apply the value of the prize to any outstanding account(s)of Next Group Companies belonging to the winner.
10) Events may occur that render the giveaway itself or the awarding of the prize impossible due to reasons beyond the control of Next and accordingly Next may at its absolute discretion vary or amend the giveaway and the Entrant agrees that no liability shall attach to the promoter as a result thereof.The Promoter is Next Retail Ltd, registered office Desford Road,Enderby, Leicester, LE19 4AT. Registered No. 4521150
Terms and Conditions for Entry to the Next Advent Calendar Competition 2019
To enter the Competition, visit https://www.next.co.uk/christmas/advent-calendar every day from 1st December 2019 to 23rd December to click and reveal a letter each day. Save/note down the letters from Day 1 to Day 23 and on 24th December 2019 click on Day 24 to reveal the last letter and entry form. Use the 24 letters collected to solve the anagram and create the winning phrase.
Entrants must work out the phrase from the letters collected and complete the form on Day 24 at https://www.next.co.uk/christmas/advent-calendar with their full name, email address and the correct phrase. The entry form on Day 24 will be available from midnight on 23rd December 2019 until midnight on 24th December 2019. Only those entries received by Next with the correct phrase within this designated entry period will be considered. Any attempted form of Entry other than as described in these Terms and Conditions is void. Entry must be made by one individual Entrant; no group or organisation entries.
Three winners will be chosen at random from all of the entries who have collected all 24 letters and submitted the correct phrase on Day 24 (24th December 2019) of the Advent Calendar at https://www.next.co.uk/christmas/advent-calendar along with their name and email address.
Three winners will each win a prize of a £100 Next Gift Card.
The winning Entrants will be notified via the email address they have provided. Details of the winners can be obtained by emailing a href="mailto:press@next.co.uk">press@next.co.uk after 20th January 2020.
Entry constitutes full and unconditional acceptance of these Terms and Conditions. Next is not responsible for lost, corrupted or delayed entries. Next reserves the right to disqualify anyone who violates these Terms and Conditions.
Prizes are not transferable and non-refundable. No cash or other alternatives are available.
Entries that are found to contravene these terms and conditions shall be null and void, regardless of the stage of the Competition. In the event that the entry of a winner being declared null and void, an alternative winner will be selected.
The winning Entrants are required to confirm acceptance of their prize within 14 days of being contacted. In the event that one or more of the three winners do not accept the prize within 14 days, or do not fulfill these conditions, the Promoter reserves the right to select alternative winners at random. Once contacted, Entrants must contact Next by the means specified by Next to facilitate redemption of the prize.
Next Holdings Limited will not share your information with companies outside of the group for marketing purposes.
Entrants will not be contacted by Next unless they are selected as one of the three winners. Their data will be destroyed before 31 January 2020, as long as the awarding of the prize has been fulfilled by this date and correspondence will only be sent in regards to the redeeming of prizes. Data will be retained until three responsive winners are chosen.
We reserve the right to apply the value of the prize to any outstanding account(s)of Next Group Companies belonging to winning Entrants.
This Competition is open to residents of the United Kingdom only, except employees of Next Holdings Limited (including Directory, Store and Head Office, Warehouse and Distribution staff), or their families.
Events may occur that render the Competition itself or the awarding of the prize impossible due to reasons beyond the control of Next and accordingly Next may at its absolute discretion vary or amend the Competition and Entrants agree that no liability shall attach to the promoter as a result thereof. The Promoter is Next Holdings Ltd, registered office Desford Road,Enderby, Leicester, LE19 4AT. Registered No. 4521150.
We will not be offering store delivery for VIP orders. Instead, there will be free delivery to your home on all VIP Sale orders. It can take up to two weeks for us to deliver VIP Sale parcels and we cannot be sure our stores will remain open for this period. For the time being, store delivery will be available for full price items. We apologise for the inconvenience but hope you will understand. See our Terms and Conditions for exclusions and more information
Only invited nextpay credit customers will be able to book a slot and order from the VIP Online Sale. Do not forward details of this service - they are specific to your account. Exclusions to the VIP Online Sale apply.
If you have an alternative delivery address set as a default, or select store delivery, you may be required to pay for your sale order in full. If you would like to add your sale order to your nextpay account (subject to available credit), sign into My Account www.next.co.uk/secure/account/Login and remove the default delivery address before logging into your VIP slot. Your order will be delivered to your billing address. The default store can only be changed when you register for your VIP slot. After this the default store cannot be changed for VIP sale orders.
You must use www.next.co.uk/eoss/ to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.
The VIP Online Sale is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you book a VIP shopping slot and do not use it, this may also affect your eligibility for any priority VIP Online Sale invitations in the future.
Next day delivery is not available for VIP Sale orders.
Delivery of in stock items can take up to 21 days. You will be advised of the estimated delivery date at the time of order.
Send to a friend delivery service will not be available during the Next Sale.
Delivery to Next stores is available for sale orders but delivery to Hermes Parcel shops and DPD Precise is not available.
The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms and Beaverbrooks products.
New nextpay Customers - Early Online Sale Access
Early access to our Online Sale also known as VIP Sale is exclusive to nextpay customers. Exclusions apply. To be allocated a VIP sale invite you will need to have successfully opened a nextpay credit account ahead of any promoted deadline (communicated both on & off site in the lead up to a Sale) and will need to be opted in to receive marketing emails. For more information on our VIP Sale, click here.
Main Sale Events
Next day delivery is not available for Sale orders.
Delivery to Next stores and Hermes Parcel shops is available for sale orders but delivery to DPD Precise is not available.
Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
Black Friday Event Terms & Conditions Only
All Black Friday items are subject to availability.
Delivery to Next stores and Hermes Parcel shops is available for Black Friday orders but delivery to DPD Precise is not available.
Next day delivery is not available for Black Friday orders.
The Black Friday offer cannot be used in conjunction with any other discounted offer.
Our Black Friday and Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
Only applicable to items that are marked as being in the Black Friday promotion.
Personalised and Made to Order Items and Fabric by the Metre
As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described.
Unframed Items - Under the Consumer Rights Act 2015, you have the right to cancel orders containing only unframed items within a period of 14 days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
For full details of your rights under the Consumer Regulations, please contact your Citizens' Advice Bureau or a solicitor.
Savings Offer on Selected Items of Furniture.
Save 10% when buying 2 or more Next branded items across Sofas, Chairs, Furniture, Bed & Mattress collections where each item is priced at £150 and over. Offer excludes mirrors. Applies to next branded products only. To get any saving you must order multiple items on the same order at the same time. Offer only applies to full price orders. If you later return any of the items the discount will not apply and your refund account will be adjusted.
When ordering a sofa, or armchair, you can order a free swatch of fabric to be sure of the colour and texture – to do this, please contact us on 0333 777 8000#.
Please check the dimensions of your chosen sofa or furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination. Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery.
We deliver 7 days a week, except for bank holidays. For all large items requiring two person delivery, a delivery fee of £8.00 will apply, and a fee of £3.99 for all smaller items. If you wish to select a 2 hour delivery slot for 2 person deliveries, the charge is £15.
You will only be charged one delivery fee for orders with multiple items. The timescale for delivery will be based upon the item with the latest availability, to ensure all items are delivered together.
Items under our 5 DAY DELIVERY scheme will be delivered within 5 working days (subject to stock and courier availability).
If the initial delivery date given is not convenient for you, we will offer two alternative dates. Please be aware that the alternative dates are likely to be after the agreed 5 day timeframe. If we have said we will deliver within 5 days but no do not offer a delivery time within that timeframe, please contact us on 0333 777 8077#.
When your items are ready for delivery, we will be in touch with a delivery date. Unless you have chosen the 2 hour delivery slot, you will be given the option to choose a slot either before 12 noon, between 10am and 2pm, or after 1pm.
Sofa and Furniture Delivery, Returns and Cancellations
Once we have deemed the item(s) as fit for re-sale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture. The sofa or furniture will then be refunded after an additional check at our warehouse.
Faulty Furniture Items
When you buy a new mattress from us, we can take away and dispose of your old or unwanted item, for a free of £20.
The following mattresses: House Memory Foam Medium 415852 Firm 446552 , 1000 Gel Medium 991862 Firm 948716 , 2000 Gel Medium 751928 Firm 410312, Rolled Memory 173317 Aloft Mattress are all included in the 101 Nights trial.
The trial begins on the day the mattress is delivered. If you wish to return the mattress for free, please contact customer services (0333 777 8000) and they will arrange collection and send out a returns bag that the mattress must be packed in and sealed with tape. Our delivery team will collect from the room of your choice. Please do not leave the mattress outside, as unfortunately we will not be able to take any items which have been damaged due to being left outside. Our carriers are also required to use their discretion, and may refuse the collection, if they feel the mattress presents a health and safety risk. This offer is in addition to your usual legal rights, which are not affected.
For your safety these products must be installed in accordance with local building regulations. If in any doubt or where acquired by law consult a competent person who is registered with an electrical self certification scheme.
Please read these products terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by Appliances Online Ltd, trading as Next Domestic Appliances) makes the products available to you ("Product Terms").
Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with: you provide written notice of the defect to us and/or telephone us quoting your order reference number; and you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Next Domestic Appliances at the our expense for the examination to take place there.
The following provisions set out the entire financial liability of Next Domestic Appliances (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of: any breach of these conditions; any use made or resale by you of any of the goods, or of any product incorporating any of the goods; and any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
for death or personal injury caused by Next Domestic Appliances negligence; or under section 2(3), Consumer Contracts Act 1987; or for any matter which it would be illegal for Next Domestic Appliances to exclude or attempt to exclude its liability; or for fraud or fraudulent misrepresentation.
Next Domestic Appliances total liability in contract, tort (including negligence or breach of legal duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at a the time you make the relevant order. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, and loss of privacy or any other claims which arise out of or in connection with the Contract.
These terms and conditions set out the basis on which you can use our website and place orders for items from Next Online. To register on the site and to place orders with Next you must be aged 18 or over and a UK resident. By ordering goods from Next Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Online, a trading name of Next Retail Limited and part of Next Holdings Limited, (“Next”, “we”, or “us”). Registered Office: Desford Road, Enderby, Leicester, LE19 4AT. Registered company number: 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next Online will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Holdings Limited Companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. #For call charges contact your service provider.
Next Domestic Appliances, AO Limited, Aspinall House, Middlebrook, Bolton. BL6 6QQ
Made To Order Curtains, Curtain accessories, Cushions, Blinds.
Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed. WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.
All orders for products are subject to availability. Availability is usually advises when placing an order but if this is not possible, we will advise of any delay as soon as possible.
We aim to dispatch all items within 5-7 working days of the order being placed. We will email you when your products are dispatched. Delivery is by Royal Mail at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.
If you need to reach us, please email us on help@nextwallstickers.co.uk alternatively, you can call on 0333 777 8999# or fax us on 0116 284 6436 or write to us at: Home Customer Services, Desford Road, Enderby, Leicester. LE19 4AT
Please either phone on 01344 578 844 between 9am and 5pm, Monday to Friday, (For call charges, contact your service provider) or email plants@next.co.uk.
Our plants (all fully hardy shrubs, trees and perennials, excluding bulbs, annuals, biennials and short-lived perennials) are all guaranteed for one year after you've bought them. If the plant fails in the first 12 months, send us a picture of the plant along with your order reference number to plants@next.co.uk. Once we have determined the cause of the problem we will endeavour to replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. You will not be charged for delivery on replacement of faulty items.
We aim to deliver your products within 5 working days of receipt of your order. Rings are made to your order so allow at least 10 working days for delivery. We cannot deliver to any address outside the UK (including BFPO addresses). Next standard delivery charge applies.
RETURNS: Please do not return Beaverbrooks products to Next with your courier or to Next stores. You will be sent detailed returns information with your Beaverbrooks product. To return, please use the pre-paid returns label provided. You can return Beaverbrooks products up to 30 days after receipt of your order. Failure to return Beaverbrooks product direct to Beaverbrooks will delay any refund to your Account.
Please note depending on the location you choose the experience title may differ to that of experience title used by our suppliers, but this does not affect your entitlement as described in your Voucher pack.
Any products that we have made as personalised, or customised specifically for you.
Weather and other Potential Issues
The national fund we have contributed to will help local councils develop their WEEE collection facilities further, so you can still recycle your appliances even if you do not opt for our service.
Not all council sites are able to collect all types of WEEE, to find your nearest participating site and for advice on all aspects of recycling at home visit: recycle-more.co.uk
Next Home Brochures are printed on paper produced from sustainable managed forests and controlled sources accredited by the PEFC (Programme for the Endorsement of Forest Certification Schemes; pefc.org) OFFENSIVE WEAPONS ACT Knives may only be sold to persons over the age of 18.
These terms and conditions set out the basis on which you can use our website and place orders for items from Next Online. To register on the site and to place orders with Next you must be aged 18 or over and a UK resident. By ordering goods from Next Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, subsidiary of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider. Click here to see our privacy policy.
SharewithNext Terms and Conditions
Thanks for your interest in sharing your photo with Next! As we commented, we really like your content and we want to share it with our followers and customers, but first, we need your permission to use your photo in this way. Please review the terms and conditions below. If you agree with the following, respond to our request with #yesnext. By responding to our request with the hashtag #yesnext, you hereby grant to Next Group of Companies, its affiliates, subsidiaries, franchisees, advertising and promotional agencies, and their agents and representatives (collectively, "Next"), the irrevocable, unrestricted, royalty-free worldwide right to use, publish, display, broadcast, edit, modify and distribute any materials, content, illustrations, photos, videos, comments, or information relating to the photo (hereinafter, "Material"), including those bearing your name, voice, image, likeness, and/or any other identifiable representation of yourself (collectively, "Your Likeness"). These Materials may appear in any form, style, colour or medium whatsoever now known or later developed (including, without limitation, photographs, videotapes, films, sound recordings, software, drawings, prints, broadcast, in-store displays, internet, email, catalogue and electronic media). By responding to our request with the hashtag #yesnext you warrant and represent that: (a) you are the owner, creator and author of the Material and own all rights to use it or, alternatively, have the rights described above; (b) you have paid or will pay in full any fees or other payments that may be related to the use of the Material; (c) the Material does not infringe upon the copyright, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; (d) publication of the Material via various media including Web posting, will not infringe on the rights of any third parties; (e) you have obtained permission from all persons whose name, voice, image, likeness and /or any other identifiable representation are included in the Material. You hereby waive any right you may have to inspect or approve the finished materials or any part or element thereof that incorporates The Material. By responding to our request with the hashtag #yesnext, you hereby acknowledge and agree to the above in consideration of the opportunity given to you by Next to appear or have your Material appear in our promotional materials. You acknowledge that you have fully read and understand this document and that you have had any questions regarding its effect or the meaning of its terms answered to your satisfaction. You certify that you are at least 16 years of age.
SharewithNext Giveaway Terms and Conditions
This is a social media giveaway where customers share photos of their Next items either via instagram or by uploading them to www.next.co.uk/share-with-next. The details of the giveaway and how to enter are as follows:
Entrants can enter the giveaway either via instagram or by uploading their image to www.next.co.uk/share-with-next
Entrants are allowed to enter numerous times.
One image per month will be picked at random as the winner - this will be picked on the last working day of each month.
One winner will receive £500 to spend on next.co.uk (The winner can choose next items of the vaule of £500 which will then be ordered and distributed by Next).
The winner will be notified via direct message on Instagram or by email at the start of the following month, with details of how to claim the prize.
The competition winner must claim their prize within 5 days of notification being sent and Next reserves the right to select an alternative winner should the prize offered not be claimed within this time. The prize cannot be exchanged for cash or otherwise and no cash alternative will be offered. Next reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances. Liability cannot be accepted for entries, which are lost in transit or not received by Next due to technical difficulties. Competition is open to residents of the United Kingdom, Channel Island and Isle of Man who are aged 18 or over only.
Next reserves the right to exclude from the giveaway any entry that does not meet the criteria set out in these Terms and Conditions.
Next's decision is final and no correspondence will be entered into. We reserve the right to feature the winning Instagram post, as well as the name and county of the prize winner in future publication and publicity. Next reserves the right to apply the value of the prize to any outstanding account(s) of Next.
The winner's name and will be available from the 2nd week of each month by sending an email to nextoffical@next.c.uk. This promotion is NOT open to employees of Next, nor their families, associated agents, or anyone professionally connected with the promotion.
The promoter is Next Retail Ltd. Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered No. 4521150
UK, EU and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Next Online may differ from prices in-store.
Next Online is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.
If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, or by separate note to you.
To get the saving, you must order the qualifying items in the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.
Lipsy Giftcard Terms and Conditions
Any payment credited to the card which is subsequently dishonoured will result in the credit being revoked.
The value of purchases will be deducted from the card balance; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate.
The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if re-sold. If found, return to the Next Banking Department, address below.
To check your balance call 0333 777 8800 (UK) or 016968199 (ROI). National call rates apply.
For full terms & conditions visit next.co.uk.
B2B Terms and Conditions for B2B customers only:
1) Next Business to Business is a department within Next Retail Limited, of Desford Road, Enderby, Leicester LE19 4AT (‘Next’). This contract is made between Next and the Customer (whose details are set out overleaf) for the purchase of any items sold by Next which may include clothing, accessories and items for the home (the ‘Goods’).
2) The Customer acknowledges that the Goods are not manufactured for industrial or commercial use. For example, the furniture range is designed for use in the home and not for use in an office environment; the clothing is designed as retail fashion wear and not as industrial clothing.
3) These Conditions shall apply to all contracts for the sale of Goods by Next to the Customer to the exclusion of all other terms and conditions including any terms or conditions which the Customer may purport to apply under any purchase order, confirmation of order or similar document. The Customer acknowledges that no representations have been made or relied upon in entering into this contract.
4.1) All orders or requests for Goods shall be deemed to be an offer by the Customer to purchase Goods pursuant to these Conditions. The order will not be binding on Next until accepted by Next.
4.2) Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall not be binding on Next unless agreed in writing and signed by an authorised representative of Next.
5.1) The price payable for Goods shall be the full retail price less any agreed discount, where applicable (the ‘Price’).The Price is inclusive of VAT which shall be due at the rate ruling on the date stated on Next’s invoice to the Customer.
5.2) Any discount agreed shall be at the sole discretion of Next and shall apply unless withdrawn by notice in writing by Next. The acceptance of any order from the Customer shall not of itself entitle the Customer to any discount.
5.3) Payment of the Price and VAT shall be due within 30 days of the date of invoice. Time for payment shall be of the essence.
5.4) If the Customer fails to make any payment in full on the due date Next may charge the Customer any reasonable additional administration costs and interest (both before and after judgment) on the amount unpaid at the rate of 4% above the base rate from time to time of Barclays Bank Plc. Such interest shall be compounded with monthly rests.
5.5) Late payment of any invoice may at Next’s absolute discretion result in loss by the Customer of any discount previously agreed.
5.6) The Customer may not delay or withhold payment of any invoice or other amount due to Next by reason of a right of set-off or counterclaim which the Customer may have or allege to have or for any reason whatsoever.
5.7) Applications for trade credit are subject to status and acceptance. In the event that an application is accepted the Customer will be notified of the credit limit available to them. If the Customer exceeds the stated credit limit Next shall be entitled to suspend performance of all its obligations hereunder without liability to the Customer.
6) Next warrants that the Goods will at the time of delivery correspond to the description given by Next. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all other warranties, conditions or terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded.
7) The Goods are designed and sold as fashion and/or domestic items and no express or implied warranty is given for the suitability of any clothing to be worn as day to day work wear or for any home Goods (such as furniture and home accessories) to be used in a business context. Clothing is not made of performance fabrics and is not available on a continuing basis. Goods will be available on a season by season basis only and styles and fabrics may change within each season.
8.1) The Customer shall be deemed to have accepted the Goods 10 days after delivery of the Goods to the Customer. After acceptance the Customer shall not be entitled to reject Goods unless they are faulty. This does not affect consumer’s statutory rights.
8.2) Where the Customer rejects any Goods then the Customer shall have no further rights whatsoever in respect of the supply to the Customer of such Goods or the failure by Next to supply the Goods which conform to the contract of sale.
8.3) Next will at its option either refund the price, repair or replace free of charge any defective Goods where the defect is apparent on inspection provided that the defect is notified to Next within the timescales set out in clause 8.1 above.
8.4) Any defective Goods must where reasonable be returned to Next for inspection if requested by Next before Next will have any liability for defective Goods. When returning Goods the Customer must obtain proof of postage.
9) Risk shall pass to the Customer on delivery of the Goods to the Customer. Title shall pass to the Customer on payment in full to Next by the Customer of all outstanding sums due to Next by the Customer.
10) Time for deliveries are estimates only and Next shall not be liable to the Customer for late delivery or short delivery of the Goods. Any claims of short delivery shall be notified to Next within 7 days of delivery.
11.1) Next shall have no liability for damage, loss, liability, claims, costs or expenses caused or contributed to by the Customer’s continued use of defective Goods after a defect has become apparent or suspected or should reasonably have become apparent to the Customer.
11.2) The Customer shall give Next a reasonable opportunity to remedy any matter for which Next is liable before the Customer incurs any costs and/or expenses in remedying the matter itself. If the Customer does not do so Next shall have no liability to the Customer.
11.3) Next shall have no liability for any matters which are outside its reasonable control.
11.4) Next shall have no liability to the Customer for any (i) consequential losses; (ii) loss of profits and/or damage to goodwill; (iii) economic and/or other similar losses; (iv) special damages and indirect losses; and/or (v) business interruption, loss of business, contracts, opportunity and/or production.
11.5) Next’s total liability to the Customer in relation to any one claim shall not exceed the value of the individual Goods to which the claim relates.
11.6) Each of the limitations and/or exclusions in this contract shall be deemed to be repeated and apply as a separate provision for each of the following categories of liability: (i) liability for breach of contract; (ii) liability in tort (including negligence); (iii) liability for breach of statutory duty; and (iv) liability for breach of common law; except clause 11.5 above which shall apply once only in respect of all the said types of liability.
11.7) Nothing in this contract shall exclude or limit the liability of Next for death or personal injury due to its negligence or any liability which is due to Next’s fraud or any other liability which it is not permitted to exclude or limit as a matter of law.
11.8) Nothing in this contract shall exclude or limit any statutory rights of the Customer which may not be excluded or limited due to the Customer acting as a consumer. Any provision which would be void under any consumer protection legislation or other legislation shall to that extent, have no force or effect.
12) Information provided by the Customer about itself may be used by Next or any of its associated companies for marketing, credit and/or risk assessment purposes. Information relating to the contract between Next and the Customer may also be disclosed for credit scoring, administration and financing purposes and for fraud prevention. The Customer consents to receiving marketing material by email, post, fax and telephone.
13.1) Next is the registered owner of the trade mark NEXT (the ‘Trade Mark’) and all intellectual property rights in the Trade Mark remain the property of Next. The Customer shall not use the Trade Mark in any publicity or other material without the specific written consent of Next.
13.2) Next owns and retains all intellectual property rights in the Goods. The Customer will not use the Goods, or allow them to be used in any way which may damage the reputation of Next or the Trade Mark or Next brand.
14) No confidential information whether written or oral about the business or operations of Next shall be disclosed by the Customer to any third party without the prior written consent of Next. For the avoidance of doubt confidential information includes but is not limited to information on Next’s discount structure, sales policy and operational procedures.
15) The failure by Next to enforce at any time or for any period any one or more of the terms or conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all the terms and conditions of this contract.
16) All third party rights are excluded and no third party shall have a right to enforce any part of this contract.
17) This Agreement is subject to English law and the parties hereby submit to the non-exclusive jurisdiction of the English courts.
18.1) Bribery. The Customer shall, and shall procure that its employees, subsidiaries, agents, sub-contractors, consultants and any other person providing services on its behalf in connection with these Conditions shall (i) comply with applicable anti-bribery and corruption laws (including the UK Bribery Act 2010) ("Anti-Bribery Laws") and will not cause Next to be in breach of the Anti-Bribery Laws, and in particular, shall not, either directly or indirectly, offer, promise, give, authorise the payment of, or transfer, a financial or other advantage to any public or government official in order to obtain or retain business and with the intention of influencing such official in their capacity as an official where such official is not permitted or required by written law to be influenced by the offer, promise or gift or to any other person with the intention of inducing or rewarding the improper performance of a function or activity (ii) maintain adequate policies and procedures designed to prevent any activity, practice or conduct relating to these Conditions that would constitute an offence under any applicable Anti-Bribery Laws and (iii) inform Next of any request by a third party for payment of a bribe in connection with these Conditions.
18.2) Tax Evasion. The Customer shall, in connection with these Conditions, take all reasonable steps to ensure no offence is committed by it under Part 3 of the Criminal Finances Act 2017 (corporate offences of failure to prevent facilitation of tax evasion).
18.3) Sanctions. The Customer undertakes to Next, in connection with these Conditions, to adhere to all applicable trade economic or financial sanctions laws, regulations embargoes or restrictive measures administered enacted or enforced by any sanctions authority from time to time (including for the avoidance of doubt and without limitation the Security Council of the United Nations, the United States of America, the United Kingdom and/or the European Union and its member states).
18.4) Modern Slavery (i) The Customer shall and shall procure that its officers, employees, agents, sub-contractors and any other persons who perform services for or on behalf of it in connection with these Conditions shall (a) comply with all applicable laws relating to slavery, servitude, forced or compulsory labour or human trafficking, including without limitation the Modern Slavery Act 2015 as amended to replaced from time to time (“Anti-Slavery Laws”), (b) not do or omit to do any act or thing which constitutes or may constitute an offence under any Anti-Slavery Laws, (c) not knowingly employ or engage in any practices which constitute or may constitute an offence under any Anti-Slavery Laws and not knowingly appoint or contract with any person who has been convicted of or prosecuted in any jurisdiction in relation to an offence or alleged offence under any Anti-Slavery Laws, (d) not commit any act or omission which causes or could cause Next to breach, or commit an offence under, any Anti-Slavery Laws. (ii) The Customer shall provide Next with such assistance and information as it reasonably requires from time to time to (a) perform any activity required by any government, regulatory entity or agency in any relevant jurisdiction for the purpose of compliance with any applicable Anti-Slavery Laws, (b) prepare a slavery and human trafficking statement as required by section 54 of the UK Modern Slavery Act 2015 and to include the matters referred to in section 54(5) of that Act, and (c) to conduct due diligence and to measure the effectiveness of the steps it is taking or wishes to take to ensure that modern slavery practices are not taking place in its supply chain.
18.5) Audit and Termination i) The Customer shall keep accurate and up to date records as may be reasonably required to demonstrate compliance with the provisions of this Condition 18, permit Next and its authorised representatives to audit such records upon reasonable prior notice and to promptly notify Next of any breach of this Condition 18 in connection with these Conditions. ii) In the event of a breach by the Customer of any part of this Condition 18, Next shall be entitled to terminate any contract incorporating these Conditions upon not less than 30 days’ written notice to the Customer.
19) Customer shall promptly respond to any recall notice issued by Next and shall follow Next’s instructions in connection with any recalled Products and remove any recalled Products from sale immediately. Customer shall keep Next fully and effectively indemnified against all claims, demands, losses, damages, costs and expenses which Next may incur as a result of Customer’s breach of this clause. In the event that Customer receives from any official body in the European Union or its member states, a request or complaint relating to any Good(s), Customer shall immediately inform Next and if any notice to withdraw from sale, enforcement notice, or injunction is served on Customer in respect of any Good(s), then Customer shall immediately notify Next and shall provide Next with such assistance as is necessary to protect Next’s interests and reputation.
20) For the avoidance of doubt, the Next refund policy applicable to purchases by consumers in store and online shall not apply.