Source: https://www.twago.com/static/terms-and-conditions/
Timestamp: 2020-07-05 00:43:28
Document Index: 53284359

Matched Legal Cases: ['§ 3', '§ 7', '§ 7', '§ 8', '§ 9', '§ 10', '§ 10', '§ 9', '§ 9', '§ 9', '§ 10', '§ 11', '§ 1', '§ 12', '§ 12', '§13', '§ 2', '§ 12', '§ 11', '§ 13', '§ 12', '§ 13', '§ 1', '§ 11', '§ 13', '§ 11', '§ 2', '§ 14', '§ 15', '§13']

twago safePay, contract with external service provider Mangopay S.A.
Clients in the sense of the preamble can be legal entities or natural persons who have completed 18 years of age and are fully legally competent
The applicable fees for and the scope of the additional services will be displayed during the respective processing step. For the contractors, twago offers various membership models, free of charge or paid, with respectively different ranges of functions and access rights.
Upon conclusion of a service contract according to § 3 of these GTC, the service provider or the client becomes liable to pay twago a service fee of a percentage of the total project value. If the percentage service fee is less than the minimum service fee, the minimum fee is due instead. twago’s claim for the service payment arises with the use of the online platform and falls due for payment with the conclusion of a service contract between client and service provider. Project value is the amount paid by the client to the service provider for the performance of the awarded project. The respective valid prices and the respective scope of services can be viewed at https://www.twago.com/pricing/.
The creation and negotiation of projects, the related contract conclusion and contractual performance are the sole responsibility of the participating users. The users are also solely responsible for ensuring that the projects and the conclusion of the contract comply with German law as well as the law of the respective user; the service provider is especially required to instruct the client accordingly. The users will negotiate their projects independently among themselves. twago will provide the users solely with the necessary infrastructure, but shall not act as representative or agent of a user, and shall not become a party to a service contract concluded between the client and the service provider.
If there should be no objection within the deadline, twago will be legally entitled to charge the total amount according to the payment method chosen by the client. The total amount is calculated as the reported hours of the approved timesheet multiplied by the agreed hourly rate plus the related twago fee (which has been informed about at the point of offer acceptance) plus payable taxes (e.g. VAT). The applicable prices are listed on https://www.twago.de/pricing/.
In addition, the client is entitled to release the payment to the service provider at any time via the "Release payment now" button, even without observing the above-mentioned deadlines.
§ 7 Trade and economic sanctions
7.1 Business or transactions relating to trade and economic sanctions
The user represents that he is not owned or controlled by any party which is, and neither the user nor any of its subsidiaries, nor any directors, officers or employees of it or of any of its subsidiaries are, a party targeted by Sanctions. The user represents that no party which owns or controls it and none of the user nor any of its subsidiaries, directors, officers or employees of it are or have ever been subject to any claim, proceeding, formal notice or investigation with respect to Sanctions.
The user shall take reasonable measures to ensure that the user and its subsidiaries comply with Sanctions and shall not engage in activities that would cause twago to violate Sanctions.
The user shall ensure that it shall not provide funds to twago that are derived from business or transactions with a party targeted by Sanctions, or from any action which is in breach of any Sanctions.
7.2 Blocking access
Twago is entitled to block the user's access permanently or temporarily if there is a justified suspicion of a violation of § 7.1. Section 12.5 of these terms and conditions shall apply.
8.1 Granting of rights
8.2 Guarantee of proprietorship
The user guarantees that he is the proprietor of all rights necessary for posting contents on the online-platform, and that he is fully entitled to effectively grant twago the rights as named in § 8.1. The user guarantees furthermore that the contents are unencumbered by third party rights, which could exclude the granting of rights and their use as covered by the contract. The user guarantees that the use of the contents according to contract does not violate any rights, especially personal rights of third parties, in particular that any represented persons agree with the contractual use of the contents.
8.3 Exemption from third party claims
8.4 Rights to the online platform
§ 9 Billing and payment terms, twago Credits
9.1 Electronic invoices
Invoices are issued electronically in English language and made available in the user´s account as well as sent to the user´s e-mail address registered in his account. The user is entitled to send a request to invoice@twago.com, and demand the German translation of the general twago invoice template. Furthermore, contractors based in Germany have the right to request by e-mail, directed to invoice@twago.com, stating their username, invoice number and complete address that an invoice is sent to them by post within 6 months after issue of the invoice.
d) The user can also issue a SEPA basic mandate / SEPA company mandate. The pre-notification term is at least 1 day before debiting of the account. The user assures to maintain adequate funds in the account. Costs which may occur due to non-transfer of the amount debited or bank transfer are to be paid by the user unless the non-transfer or back transfer is caused by twago.
9.3 Interest for default and reminder fees
9.4 Blocking of the account in case of delay
If the user is more than 30 days in arrears with a payment or does not make overdue payments within the period set in the reminder, twago is entitled to block the user's account until full payment of all outstanding amounts including interest and fees. The suspension has no effect on the membership term, the contractually agreed minimum term and the fees incurred for this remain in force.
9.5 Due date of the annual fee in case of delay
If the user is more than 30 days in arrears with a payment or does not make overdue payments within the deadline set in the reminder, all payments that would have to be made by the end of the contract period are due immediately.
§ 10 twago safePay
10.1 External payment service provider MangoPay S.A., additional contract terms
twago is entitled to use external service providers to process payments in order to receive payments and, should the customer decide to make a payment using the twago safePay service available on the website, to manage the project amount paid by the user in a trust account. If users process payments via twago safePay, the GTC of the external payment service provider MangoPay, S.A., 10 Boulevard Royal, L-2449 Luxembourg also apply to these users. The payment service provider MangoPay S.A. becomes a contractual partner of the user with respect to payment processing via twago safePay. The user will be separately informed of this fact when choosing this payment process.
10.2 Availability of twago safePay in certain countries
Twago safePay and the payment services of MangoPay S.A. are only available in certain countries. A positive list of countries in which twago safePay can be used can be found here. The basis of twago safePay's business is the provision of the payment service by MangoPay S.A. Should MangoPay S.A. discontinue its services in certain countries, the use of twago safePay also ends in the affected region. At the user's request and in consultation with MangoPay S.A., the balance of the twago safePay account may be transferred to another payment service provider to the extent permitted by law. Applications should be sent to support@twago.com.
10.3 SafePay Wallet
a) Within twago safePay, a digital wallet (safePay-Wallet) will be assigned to every project, on which the client can deposit the project sum – or parts thereof –. Making a deposit will be possible at any time. The safePay-Wallet is an e-money account which is held by MangoPay, S.A. The client undertakes not to have any deposited amounts being reversed. Overpayments will be credited to the client at the end of the project to the payment source used to make the deposit.
b) It is not possible to pay the project sum directly to the contractor’s twago-Wallet (see § 10.3) under circumvention of making a deposit to the safePay-Wallet assigned to the respective project.
MangoPay S.A. is an electronic money institution within the meaning of the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz, ZAG) and is therefore obliged under the Money Laundering Act (Geldwäschegesetz, AMLA) to identify contractual partners. On behalf of MangoPay S.A., twago requests documents from users of twago safePay S.A. for identification, including a digital copy of their ID or passport, and forwards them to MangoPay S.A.. The data is not stored on twago. The user's participation in the identification is a prerequisite for the use of twago safePay.
10.5 twago Wallet
Every contractor receives its own personal digital wallet (twago-Wallet), from which the contractor can, if it holds funds, initiate payments to the bank account specified by the contractor. The twago-Wallet is an e-money account held by MangoPay, S.A.
10.6 Transferring the project sum from the safePay-Wallet to the twago-Wallet
a) The project sum will be transferred from the escrow account (safePay-Wallet) to the personal wallet of the contractor (twago-Wallet) only if the client has either initiated a part payment to the contractor by pressing the button “Payout Amount” or marked the project as completed by pressing the button “Complete Project”. If the project has been marked as completed, the remaining project sum – after deduction of the fees that are due for payment pursuant to § 9.2 lit. c) (if any) – will be transferred to the twago-Wallet of the contractor. The project sum will also be transferred from the escrow account (safePay-Wallet) to the personal wallet of the contractor (twago-Wallet) if the client, in case of a completion request made by the contractor, has confirmed the completion on the online platform by pressing the button „Complete Project”. Should the client confirmation be missing, and should the client not object to the termination query of the contractor by pressing the button „decline, project not yet completed“, the project sum will be transferred to the personal wallet of the contractor (twago-Wallet) automatically at the end of 30 days after the completion request has been made.
b) The fees pursuant to § 9.2 lit. c) will not be deducted from the project sum if the fees have already been transferred by using one of the payment methods mentioned in § 9.2 lit b) and were received by twago or if the twago-Wallet of the contractor still holds sufficient funds, which are used to pay the fees. twago enables the contractor to check the balance amount of its twago-Wallet. The balance information is non-binding, and does not establish an independent claim of the contractor
c) In the event that a dispute occurs between the contractor and the client in connection with the payment processing, both parties may terminate the project (Status “TERMINATED”) or submit a conflict (“FINISH_UNCLEAR). In both cases, twago support will be engaged to resolve the conflict. twago support will contact both sides and try to reach a mutual solution. If there is a written settlement between both parties, twago shall be entitled to transfer the deposited sum, fully or in part, to the twago-Wallet of the contractor or to re-transfer the deposited sum, fully or in part, to the client. Refunds are solely made to the customer's twago wallet, from where the customer can withdraw the money to his/her bank account. The contracting parties shall be granted a 15-day period from receipt of the request for comments and conflict resolution. If one of the parties does not make a statement within the set deadline, twago is entitled to pay the deposited project amount to the other party.
Refund with the contractor’s consent: The contractor consents to a repayment of the full or partial remuneration amount to the client (e.g., if the parties have settled a conflict pursuant to § 10.6lit c).
§ 11 Anti-circumvention provision, exclusivity
11.1 Circumvention of twago
If a client posts a project on the online platform, both service provider and client are obliged to conclude a service contract concerning this project via the online platform. The user undertakes not to carry out any project by circumventing the online platform or paying the service fee as stated in § 1.4. The declaration of a lower contractual volume with the intention of lowering the service fee is also considered a contract-breaching circumvention.
11.2 Requests of circumvention
11.3 Publication of contact information in inadmissible places
Communication between users concerning project offers published on the online platform may only be effected via the online platform. Users undertake to only enter their contact information in the appropriate fields in their profile, and not in any other visible fields, such as project descriptions or offers, independently of the form.
11.4 Exclusivity
In the event that the users have initiated their business connection or concluded a service contract via the online platform, twago will charge a percentage as service fee of the project value on any follow-up projects between the same users during a period of 12 months following the initial contract. The users undertake to exclusively conclude any follow-up service contracts during this period via the online platform. Should the users not have access to the online platform during this period, e.g. because one user has terminated this contract, they undertake to inform twago immediately of the (follow-up) service-contract with a declaration of the project value.
§ 12 Contract duration / Termination of the user contract
12.1 Contract duration and notice period
The term of the contract depends on the respective membership chosen by the service provider. These can be viewed at https://www.twago.com/pricing/. The user contract is automatically extended by the respective term of the membership if it is not terminated in due form at the respective end of the contract term by observing a period of notice agreed for the respective membership. The respective agreed period of notice can be seen in the user account under the menu item "Membership".
12.2 Termination options
Team2Venture GmbH,
Fax: +49 (0)30 20 16 40 34 - 001 oder
Furthermore, a termination of contract via the menu item “Membership” in the user account is possible.
12.3 Modification of the membership
Contractors can modify the type of membership.
An upgrade to a membership model with a wider function scope is possible at all times and will be validated at the latest by 24:00 hours of the next working day. A return of the credit balance, or a credit note for not-used fees, is not possible.
A downgrade to a membership model with a lesser function scope is only possible at the end of the regular contract term of the current membership, under observance of the ordinary notice period as stated in § 12.1.
12.4 Fee and price modifications by twago
In the case that twago adjusts fee or prices for various types of membership (current listing available under https://www.twago.com/pricing/), contractors affected by the adjustment will be automatically reset to the level with the lowest function scope at the end of their contract term, so that they can then immediately modify their membership
12.5 Extraordinary termination and blocking access
Both, twago and the users have the right to terminate the contract extraordinarily for good cause. For twago there shall be good cause to terminate the contract in particular if, within the first ten days after contract conclusion, twago becomes entitled to claim a lump-sum damage payment according to §13, if the user does not meet the due remuneration claims despite reminder and / or violates his obligations according to §§ 2.3, 3.2, 6.1, 6.3, 6.4 6.6 and/or 7 of these GTC. In these cases, twago also becomes entitled to block the user´s access to the platform without terminating the contract. Twago will remove the block if the user proves that the obligations have subsequently been fulfilled and provides credible evidence that a further breach of duty is excluded.
12.6 Consequences of a contract termination
After terminating a contract, the user no longer has access to his account, resp. his profile, and can no longer view information, messages, files or other contents posted on the platform. twago has the right to delete contents. twago has the right to inform other users about the termination of contract with that user. The user is prohibited from re-registering on twago after an extraordinary termination or blocking by twago according to § 12.5. The regulations of § 11 remain unaffected by a contract termination.
§ 13 Consequences of infringement by user
13.1 Lump-sum damage payment
In case of specific infringements as defined in § 12.5 of these GTC, the concerned user (joint debtor in case of several users) is obliged to pay a lump-sum damage, unless the user is not responsible for the violation in question. twago´s right of claim for damages beyond these remains unaffected. Users are allowed to provide proof that no damage has occurred, or has occurred in a significantly lower extent.
13.2 Amount of the lump-sum payment
The amount of the lump-sum according to § 13.1 amounts to the triple of the service fee as calculated according to § 1.4 if the user infringes the circumvention prohibition of § 11.1 – 11.3. In the event that the user is a consumer, the lump-sum as per sentence 1 is reduced to the amount of the service fee. The price/budget notion of the client is decisive for the amount of the service fee, or, if higher, the highest bid entered for the project.
The lump-sum according to § 13.1 amounts to 500,00 EUR if the user infringes the following:
prohibition of re-registering after termination, resp. blocking by twago according to § 11, 12.6.
prohibition to create more than one account as a client and/or service provider according to § 2.1
§ 14 Warranty and liability
§ 15 Extra-judicial settlement
In case of legal problems arising in connection with a service contract, the user is obliged to send an appropriate claim/complaint justification to the service partner via the twago messaging center prior to initiating arbitration or court proceedings. The service contract partner is granted a 15 day period to state his opinion and resolve the conflict. Arbitration or court proceedings may only be initiated by the affected party after the expiration of this period. This clause is not valid if a consumer (according to §13 BGB (German Civil Code) is involved in the service contract.
16.1 Applicable time designation
16.2 Applicable law and court of jurisdiction
16.3 Contract transfer