Source: http://www.carparts4less.co.uk/terms-and-conditions
Timestamp: 2016-02-13 19:14:18
Document Index: 731641427

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Carparts4less Terms & Conditions | Car Parts Online | Cheap Car Parts
These terms and conditions together with the documents referred to in them tell you the basis on which we will supply to you our goods ( "Goods") and services ("Services"). Please read these terms carefully before ordering any Goods or Services from us. By ordering any of the Goods or Services, you agree to be bound by these terms.
1.1 The Goods and Services are provided (and/or promoted as per clause 6) by CarParts4Less Limited ("we/us/our").
1.2 We are registered in England and Wales and have our registered office and main trading address at Car Parts 4 Less Limited, 1 London Street, Reading RG1 4QW.
3.2 If you are purchasing Goods and/or Services via our website, Subject to clause 5, no contract for the supply of Goods and/or Services ( "Contract") will come into existence until we despatch the Goods, send you an email confirming that your Goods have been despatched or start performing the Services (whichever is the earlier).
4.1 All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application guides and information, price lists and other advertising matter are intended only to present a general idea of the Goods and Services described in them and the images of the Goods on the website or otherwise are for illustrative purposes only.
4.9 Although every care is taken to ensure the accuracy in recommending any oil/fluid based product on our website, no liability, other than that which may not be excluded by law, can be accepted for any direct or indirect, special or consequential damage or loss caused as a result of either the recommended oil/fluid as per our website being incorrect (as this is a recommendation only) or as a result of any errors or omissions in the information provided by the customer.
4.10 We prohibit the audio or video recording of on-site professional or technical Services, or training and consultancy without the prior written consent of us.
Clause 5 only applies if you are a Consumer AND purchasing Goods and/or Services by mail order or from our website. 5.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel a Contract at any time within 14 days, beginning on the day after you receive the Goods (the "Cooling off Period"). If you want to cancel the Contract within this Cooling-Off Period a refund, (or if you require an exchange or replacement) will be provided in accordance with our refunds policy at clause 15 and clause 5.3 below. Without prejudice to clause 15.1.3 and clause 15.3, we also extend your entitlement to a refund if your notification (as per clause 5.3) is provided within 14 days after the Cooling-Off Period has lapsed, otherwise in the event that notification is given after the expiry of this time period, then save as where Goods are defective we reserve the right to issue only an exchange or replacement.
5.3.2 return the Goods to us, in the same condition in which you received them with the original packaging and the product documentation, and at your own cost and risk (subject to clause 15). The Goods must not have been used and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging; and
5.4 CarParts4Less shall have no liability for incorrect Goods purchased by you online for foreign registered cars once the Cooling-Off Period lapses. To minimise the purchase of any incorrect Goods we advise that customers with foreign registered vehicles call our specialist sales staff on 0333 332 1500 or send an email to custservice@carparts4less.co.uk, who will offer guidance to customers in respect of the suitability of any Goods prior to purchase.
5.5 You may also cancel an order for Services by calling the telephone number notified to you, within 14 days of the date of purchase, unless the Services begin sooner, in which case your right to terminate ends upon the date when performance of the Services starts.
6.3.1 A Promotional Code may only be redeemed online at our website www.carparts4less.co.uk. Discounts and/or free items cannot be redeemed in store, via telephone or mail order unless expressly advertised.
6.3.6 The Promotional Codes are not available to employees of CarParts4Less Limited or any other associated companies.
6.3.9 By entering any such Promotional Code, your personal data will be held by CarParts4Less Limited for the purpose of administering any Promotional Code and contacting you in relation to the same.
6.4.3 We reserve the right to (i) cancel or withdraw any Promotional Code, (ii) refuse to allow any customer to participate in the Promotional Code, (iii) decline to accept orders where, in its opinion the Promotional Code is invalid for the order being placed (iv) exclude any single or group of products from any general promotion (such excluded products can be found during the online order process at the relevant checkout stage upon entry of the Promotional Code, or prior to your purchase by emailing: webteam@carparts4less.co.uk) and (v) amend this clause 6 (and we will use reasonable endeavours to notify changes to participants).
7.2 For Goods and Services purchased via our website, the price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
7.2.1 While we try and ensure that all our prices on our website are accurate, some prices may be incorrectly listed. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and offer you the Goods at the correct price. We are under no obligation to provide Goods or Services to you at an incorrect, lower price, even after we have acknowledged your order or despatched the Goods or started performance of the Services. If we cannot contact you, we will treat the order as cancelled. If payment has been made and you wish to cancel your order, you will receive a full refund of the price paid;
7.3 Where there is no error in our pricing as per clause 7.2.1 or otherwise, the prices that you pay for the Goods and Services will be those ruling (in the case of Goods) at the date of despatch of the Goods or (in the case of Services) our confirmation of the start date of the Services.
12.4 Where you are buying replacement electrical and electronic equipment ("Replacement EEE") as a Consumer we have certain obligations under the WEEE Regulations to take back WEEE without charge. You can return WEEE to us in accordance with the provision below where you are buying Replacement EEE as a Consumer:
12.4.1 where you are purchasing Goods online you must return your old item to us at CarParts4Less Limited, Fulton Road, Wembley Industrial Estate, Wembley, Middlesex, HA9 0TF. All returns are to be at your cost and are to be made within 28 days of purchase of the Replacement EEE.
12.6 Further information on the environmental impact of WEEE and the WEEE Regulations can be found on our website athttp://www.carparts4less.co.uk or http://www.environment-agency.gov.uk/business/regulation/31975.aspx
14.1 Each of the Goods are supplied with the benefit of a warranty given by the Goods' manufacturers (details of which will be provided to you with the Goods or otherwise on request ("the Warranty")) provided that you comply with the conditions set out in clause 14.2 as well as any provided with the Warranty ("Warranty Conditions").
14.2 If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturers' opinion and further subject to clause 14.5 and 14.6, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer's opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.
15.1.1 because you cancelled the Contract in accordance with clause 5 (Consumer Rights), we will process the refund due to you as soon as we receive the Goods from you provided they are returned in accordance with clauses 5.3.2, 5.3.3 and 15.1.3 below. In this case we will refund the price of the Goods to be returned in full, including the cost of sending the Goods to you. In the event that the Goods are not returned in accordance with clauses 5.3.2, 5.3.3 or 15.1.3 then your refund may be reduced accordingly or no refund shall be provided at all (determined at our sole discretion);
15.1.3 for any other reason, we will examine the returned Goods and will shall notify you in writing via e-mail or post within a reasonable time of the refund (if any at all) to which you are entitled. We will usually process the refund due to you as soon as possible thereafter. For any entitlement of a refund to be due to you, the returned Goods must be in the same condition in which you received them with the original packaging and the product documentation. The Goods must not have been used (such as any smell of without limitation fuel, toxins or rubber shall invalidate any refund due to you) and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging. Goods returned to us because they fail to comply with the Warranty will be refunded in accordance with the provisions of the Warranty Conditions
19.6 The Services referred to in this clause will run for the Cover Period and will (unless terminated earlier in accordance with these terms) continue thereafter unless or until terminated by either party serving no less that 90 days' prior notice on the other, such notice to expire on the last day of the Cover Period or subsequent anniversary thereof. We reserve the right to vary the fee payable for such Services on or before each anniversary of commencement of the Cover Period.
25.2.2 You - the address and facsimile number given to us at the time an order is placed with us.