Source: http://mernoknits.com/terms-conditions
Timestamp: 2019-08-21 10:03:48
Document Index: 353905947

Matched Legal Cases: ['Art. 1', 'Art. 2', 'Art. 3', 'Art. 4', 'Art. 5', 'Art. 4', 'Art. 6', 'Art. 7', 'Art. 8', 'Art. 9', 'Art. 10', 'Art. 11', 'Art. 12', 'Art. 13', 'Art. 14', 'Art. 15', 'Art. 16', 'Art. 17', 'Art. 18', 'Art. 19', 'Art. 20', 'Art. 21', 'Art. 22', 'Art. 23', 'Art. 24', 'Art. 25', 'Art. 26', 'Art. 27', 'Art. 28', 'Art. 29', 'Art. 30', 'Art. 31', 'Art. 32', 'Art. 114', 'Art. 33', 'Art. 34', 'Art. 35', 'Art. 36', 'Art. 37', 'Art. 38', 'Art. 39', 'Art. 40', 'Art. 41', 'Art. 42', 'Art. 43', 'Art. 44', 'Art. 113']

FOR USE OF ET "SEVON - SEVASTIYANA KULEVA"
These GENERAL TERMS AND CONDITIONS govern the relations by and between ET SEVON - SEVASTIYANA KULEVA, hereinafter referred to as ‘ET SEVON - SEVASTIYANA KULEVA’, on the one hand, and Users of Internet websites and services located on the domain www.mernoknits.com (Hereinafter referred to as ‘Users’), on the other hand.
ET SEVON - SEVASTIYANA KULEVA is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 204647040, with headquarters and management address: Sofia, Ihtiman municipality, Vakarel 2060, Vasil Levski No 10, email:mernoshop@gmail.com phone: +359 876 73 23 65
Please read carefully the published General Terms and Conditions before using the information and commercial services offered by www.mernoknits.com (hereinafter referred to as ‘Services’). By visualizing www.mernoknits.com, each User automatically complies with the terms and conditions described below.
This document contains information about the activities of ET SEVON - SEVASTIYANA KULEVA and the general terms and conditions of the services use provided by ET SEVON - SEVASTIYANA KULEVA, regulating the relations by and between us and each of our registered users.
The confirmation of the General Terms and Conditions is a necessary and obligatory condition for the conclusion of the agreement between the User and ET SEVON - SEVASTIYANA KULEVA.
Art. 1 The services provided by the ET SEVON - SEVASTIYANA KULEVA to the User constitute information society’s services within the meaning of the Electronic Commerce Act.
Art. 2. ET SEVON - SEVASTIYANA KULEVA is an online store available on the website www.mernoknits.com giving the opportunity to Users to conclude goods production agreements for goods offered by ET SEVON-SEVASTIYANA KULEVA.
Art. 3 (1) ET SEVON - SEVASTIYANA KULEVA identifies Users of the website by storing log files on the server at www.mernoknits.com and at the IP address of the User.
Art. 4 (1) ET SEVON - SEVASTIYANA KULEVA shall exercise due diligence and shall be responsible for the protection of the User's information, which has become known to it regarding the registration, matter subject to these General Terms and Conditions, except in case of force majeure, accidental event or malicious actions of third parties.
(2). ET SEVON - SEVASTIANA KULEVA shall specify in the registration form filled in by the User upon registration the obligatory or voluntary nature of the data provision and results in case of refusal to submit it. By agreeing to these General Terms and Conditions, the User agrees that the information for him will be processed in the manner provided for therein.
(3) The restrictions under para. 1 shall not apply in the event that ET SEVON - SEVASTIYANA KULEVA has an obligation to provide the personal information for the User to the relevant competent state authorities under the current legislation.
Art. 5 (1) ЕТ SEVON - SEVASTIYANA KULEVA shall collect and use the information under Art. 4 for the purposes provided in these General Terms and Conditions, as well as for offering new goods and/or services (free or paid) to the User. The described purposes for which the information is used are not exhaustively listed and any obligations do not arise from them bounding for ET SEVON - SEVASTIYANA KULEVA.
(2) By accepting these General Terms and Conditions, the User agrees to the processing of his personal data for the purposes of this Agreement and the direct marketing.
Art. 6 (1) The User may register by filling in the relevant electronic registration form, available in real time (on-line) on the Internet website of ET SEVON - SEVASTIYANA KULEVA, to agree with these General Terms and Conditions and to declare, that he is qualified.
(2) By clicking on the virtual button ‘Registration’ having the force of a written confirmation of the General Terms and Conditions, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, stating that he is familiar with these General Terms and Conditions, accepts them and shall comply with them. By registering the electronic statement on a medium in the server of ET SEVON - SEVASTIYANA KULEVA, by means of a generally accepted standard for transformation in a technical way allowing its reproduction, the electronic statement acquires the quality of an electronic document within the meaning of the quoted law. ET SEVON - SEVASTIYANA KULEVA may store in the log files on its server the IP address of the User as well as any other information necessary to identify and reproduce his electronic statement for acceptance of the General Terms and Conditions in the event of dispute. The content of these General Terms and Conditions is available on the Internet at the ET SEVON - SEVASTIYANA KULEVA’s website in a way that permits its storage and reproduction.
(3) When completing the registration application, the User shall provide complete and correct data on the identity (for individuals), the legal status (for corporate bodies) and the other data required by the electronic form of ET SEVON - SEVASTIYANA KULEVA and update them within 7 (seven) days of their change. The User declares that he agrees to provide the required personal data, ensuring that the data he provides in the registration process is true, complete and accurate, and, if amended, he will update them in a timely manner. In the event of false data being provided, ET SEVON - SEVASTIYANA KULEVA shall be entitled to terminate or suspend without delay the provision of the services as well as the maintenance of the User’s registration.
Art. 7 (1) Upon registration, the User shall receive a unique username and password to access the services available through the ET SEVON - SEVASTIYANA KULEVA’s website.
(2) The username with which the User registers does not give him any rights other than the right to use the specific username within the online store of ET SEVON - SEVASTIYANA KULEVA.
(3) The registrant in his capacity as a representative of a corporate body shall be obliged to enter his full name and address, respectively the name of the corporate body he represents. By accepting the General Terms and Conditions, he guarantees and confirms that he has some contractual relations with the registered by him User-company. If incorrect or misleading information is provided, the default party is deprived of the right of access to the services of the ET SEVON - SEVASTIYANA KULEVA’s website.
(4) The User shall be obliged to take any care and to take the necessary measures that are reasonably necessary in order to protect his password, as well as not to disclose his password to third parties and to immediately notify ET SEVON - SEVASTIYANA KULEVA in case of unauthorized access, as well as in probability and suspicion of such unauthorized access. He bears the responsibility and risk of protecting his password, as well as for any actions performed by him or by a third party using his password.
Art. 8 (1) The User has the right to access on-line the services provided through the site of ET SEVON - SEVASTIYANA KULEVA, subject to the conditions and access requirements set by ET SEVON - SEVASTIYANA KULEVA. To be able to use the services, the User should enter his username and password.
(2) The user has the right of access and on-line correction of the personal data provided upon registration.
Art. 9 (1) The Users use the interface of the ET SEVON - SEVASTIYANA KULEVA’s website to conclude goods production agreements for the goods offered in the online store by ET SEVON - SEVASTIYANA KULEVA.
(2) The Goods Production Agreement shall be considered concluded from the moment of the order confirmation by ET SEVON - SEVASTIYANA KULEVA.
(3) The production of the ordered goods lasts between 7-10 days. Upon request, ET SEVON - SEVASTIYANA KULEVA shall be entitled to contact the User to inform him that it will extend the term for production.
(3) In the absence of materials for production of a commodity, ET SEVON - SEVASTIYANA KULEVA shall reserve the right to refuse the order.
Art. 10 (1) To make an order, the User shall register or identify according to the terms and conditions described in these General Terms and Conditions, as well as enter into the system by identifying with username and password.
(2) After selecting one or more items offered on ET SEVON - SEVASTIYANA KULEVA’s website, the User shall add the same to his shopping cart (‘basket’, ‘cart’).
(3) It is necessary for the User to provide delivery data and to choose the method and time of payment of the price, and then confirm the order via the online store interface.
Art. 11 (1) The prices of products offered in the online store are those listed on the ET SEVON - SEVASTIYANA KULEVA’s website at the time of placing an order, except in cases of obvious error.
(2) The products prices include VAT, in cases where its charge is provided for.
Art. 12 ET SEVON - SEVASTIYANA KULEVA shall reserve the right to change at any time and without notice the prices of the products offered in the online store, and such changes shall not affect any orders already made.
Art. 13. ET SEVON – SEVASTIYANA KULEVA may grant discounts for the products offered in the online store in accordance with the Bulgarian legislation and rules set by ET SEVON - SEVASTIYANA KULEVA. The rules applicable to such discounts are available at the place where the discount is shown. Discounts can be provided in a variety of forms (e.g. promotions, loyalty discounts provided individually, randomly or as a result of a competition or customer survey).
Art. 14 When the User takes a product back with the right the paid sum to be reimbursed to him, for any reason, the price to be reimbursed shall be reduced by the amount of discount received on the product; and only the amount actually paid shall be reimbursed.
Art. 15 (1) The User may pay the price of the ordered goods using at his discretion one of the options listed on the website. On www.mernoknits.com payment is possible via cash on delivery, credit and debit card, PayPal.
(2) If the User chooses the courier delivery and cash on delivery option, he shall pay the price of the ordered items together with the shipping costs upon receipt of the goods.
Art. 16 If the User chooses for a payment method involving a third party - payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.
Art. 17 ET SEVON - SEVASTIYANA KULEVA shall not responsible if a payment method involving a third party - payment service provider is unavailable or otherwise not functioning for reasons that can not be attributed to the fault of ET SEVON - SEVASTIYANA KULEVA.
Art. 18 (1) The ordered goods delivery shall be carried out to an office or address specified by the User on the territory of the Republic of Bulgaria. Delivery is at the expense of the User, unless otherwise stated on www.mernoknits.com.
Art. 19 Delivery is executed within the deadlines described under each delivery option in the Order Interface Module. Under extraordinary circumstances, ET SEVON - SEVASTIYANA KULEVA shall reserve the right to extend the delivery period by informing the User in good time.
Art. 20 The User shall be obliged to review the goods at the moment of their delivery and to immediately notify of any inconsistencies, shortages and damages. If the User does not do so, it is assumed that the delivery was accepted without objection.
Art. 21 (1) Where it is impossible or difficult to deliver personally to the addressee, the consignments shall be delivered as follows:
(A) for an official address - to a person working at the address, stating the name of the person who received the consignment;
(B) for home address - a member of the household, stating the name of the person who received the consignment.
(2) In the event of failure to deliver the consignment caused by the fault of ET SEVON - SEVASTIYANA KULEVA or the courier, the person making the supply shall call the contact number indicated by the User in order to determine from which office the courier may receive the consignment.
(3) In the event of failure to contact the User, the agreement shall be automatically broken.
Art. 22 (1) In the case of international supplies, the rules for delivery and receipt of consignments to the relevant national postal service as well as to the relevant national legislation of the country where the recipient of the goods is located shall apply.
(2) Any import charges for importing the goods shall be at the expense of the User. The User can not claim a refund if he refuses to pay the import charges or to receive the consignment.
Art. 23 ET SEVON - SEVASTIYANA KULEVA shall reserve the right to change the available delivery and payment methods and/or the terms and conditions herein at any time by publishing the available delivery and payment methods on the website without any other notice.
REFUSAL OF AGREEMENT AND REPLACEMENT
Art. 24 (1) The User shall be entitled to withdraw from the agreement without giving any reason, without due compensation or penalty within 14 days of the date of acceptance of the goods by the User or by a third person.
(2) In order to exercise his right under this clause, the User shall clearly notify ET SEVON - SEVASTIYANA KULEVA for his decision to withdraw from the agreement by identifying the goods he wishes to take back by providing any details of the completed order and delivery, including but not limited to: the content and value of the order, the details of the person who made the order, details of the person who accepted the delivery and the date of delivery.
(3) ET SEVON - SEVASTIYANA KULEVA publishes the Withdrawal Form on its website.
(4) For exercising the withdrawal right, ET SEVON - SEVASTIYANA KULEVA shall provide the User with the option to fill in and send the standard withdrawal form or other unambiguous application electronically through the website. In these cases, ET SEVON - SEVASTIYANA KULEVA immediately shall provide the User with a receipt confirmation of his refusal on a durable medium.
(5) The User shall be obliged to return the goods at his own expense, together with the receipt and the invoice, if any, by handing it over to the ET SEVON - SEVASTIYANA KULEVA or to a person authorized by the latter within 14 days from the date, on which the User has exercised his right of withdrawal.
(6) Upon taking back, the goods shall be in their original packaging, without traces of use or disturbance of the commercial appearance.
(7) ET SEVON - SEVASTIYANA KULEVA shall be entitled to defer the reimbursement of the payments until the goods are taken back or until proof is provided that the goods have been returned, depending on which of the two events occurred earlier.
(8) Should the User fail to fulfill his obligation under paragraph 5 without notifying ET SEVON - SEVASTIYANA KULEVA for the delay and without providing a valid reason for doing so, he shall be deemed to have withdrawn his statement of agreement withdrawal.
Art. 25 (1) The User shall not be entitled to withdraw from the agreement if the object of the agreement is products made according to individual specifications or clearly personalized;
(2) In the case of individually manufactured goods, the User shall have the right to withdraw from the agreement within 24 hours of receiving of the goods.
Art. 26 ET SEVON - SEVASTIYANA KULEVA reimburse to the User the price paid by him for the returned goods.
GUARANTEES AND CLAIM
Art. 27 (1) The User shall be entitled to a claim for any non-compliance of the goods with the agreed/ordered goods or when inconsistencies with the Goods Production Agreement have been found after the delivery.
(2) ET SEVON - SEVASTIYANA KULEVA is not responsible for slight discrepancies in the color and the size between the published on the website item and the final item, because each item is handmade and unique.
(3) ET SEVON - SEVASTIYANA KULEVA is not liable for false information by the Provider on the yarn characteristics used for the manufacture of the items sold in the online store.
(4) The User shall strictly read the Product Care section at www.mernoknits.com and follow the instructions on the label for handling the articles. In case of non-observance of the recommendations and change/deformation / of the item, ET SEVON - SEVASTIYANA KULEVA shall not be responsible.
Art. 28 (1) The User shall have the right to claim the goods, regardless of whether the manufacturer or the trader has provided a commercial guarantee of the product or service.
(2) When the satisfaction of the claim is made by replacing the goods with another corresponding to the agreed, ET SEVON - SEVASTIYANA KULEVA shall retain the initial warranty conditions for the consumer.
Art. 29 (1) Upon claiming the goods, the User may claim reimbursement of the amount paid, replacing the product with another one corresponding to the agreed or a discount of the price.
(2) The claim shall be submitted orally on the telephone specified by ET SEVON - SEVASTIYANA KULEVA or in writing, by e-mail, by post or delivered to the address of the company. ET SEVON - SEVASTIYANA KULEVA shall provide a claim form access on its website.
(3). When a claim is brought, the User indicates the subject matter of the claim, the preferred way of satisfying the claim, size of the amount claimed and the contact address, telephone number, and email.
(4) When submitting a claim, the User shall also attach the documents on which the claim is based, namely:
2. records, acts or other documents establishing the non-conformity of the goods or services with the agreed;
Art. 30 (1) The User’s goods may be claimed within two years from the goods delivery, but not later than two months after finding of the non-compliance with the agreed, and after the expiry of its shelf-life.
(2). The term stops running for the time required to reach an agreement between the seller and the user to resolve the dispute.
(3) If ET SEVON - SEVASTIYANA KULEVA has provided a goods commercial guarantee and the term of the guarantee is longer than the time limits for bringing the claim under para. 1, the claim may be brought until the expiry of the commercial guarantee.
(4) Bringing a claim is not an obstacle to claiming.
Art. 31 (1) ET "SEVON - SEVASTIYANA KULEVA" shall keep a claims filed register. A document is sent to the User at the specified by him email, indicating the number of the claim from the register and the type of the goods.
(2) When ET SEVON - SEVASTIYANA KULEVA satisfies the claim, it issues an act for it, which is drawn up in two copies, and obligatorily provides one copy to the User.
Art. 32 (1) ET SEVON - SEVASTIYANA KULEVA on reasonable claim shall bring the goods in conformity with the Goods Production Agreement within one month from the submission of the claim by the User.
(2) If the goods have not been repaired after the expiration of the term under the preceding paragraph, the User has the right to terminate the agreement and the amount paid to be reimbursed to him, or he shall be entitled to demand discount of the consumer goods price according to Art. 114 of the Consumer Protection Act.
(3) Bringing of the consumer goods in conformity with the Goods Production Agreement is free of charge for the User. He does not owe any costs to dispose of consumer goods or materials and labor related to repair, and does not suffer any significant inconvenience.
Art. 33 (1) In the event of non-compliance of the User’s goods with the Goods Production Agreement, and when the User is not satisfied with the resolution of the claim, he shall have the right to choose one of the following options:
1. to break the agreement and the amount paid by him to be reimbursed;
2. discount of the price.
(2) The User can not claim reimbursement of the amount paid or discount of the goods price when the trader agrees to replace the User’s goods with new ones or to repair the goods within one month of the User's claim.
(3) The trader is obliged to satisfy a request to break the agreement and to recover the amount paid by the User when, after having satisfied three claims to the User by repairing the same product within the term of the guarantee, a subsequent appearance of non-conformity of the goods with the Goods Production Agreement arises.
(4) The User can not claim to break the agreement if the nonconformity of the User’s goods with the agreement is insignificant.
Art. 34 ET SEVON - SEVASTIYANA KULEVA shall be entitled, in its sole discretion, without giving notice to unilaterally terminate the agreement if it finds that the provided services are used in violation of the present General Terms and Conditions, the legislation in the Republic of Bulgaria and the generally accepted moral norms.
Art. 35 (1) The intellectual property rights of any materials and resources located on the website of ET SEVON - SEVASTIYANA KULEVA (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to ET SEVON - SEVASTIYANA KULEVA or the designated person who has granted the right to use ET SEVON - SEVASTIYANA KULEVA and can not be used in violation of the legislation in force.
(2) When copying or reproducing information outside the admissible and any other violation of the intellectual property rights on the resources of ET SEVON - SEVASTIYANA KULEVA, ET SEVON - SEVASTIYANA KULEVA shall have the right to claim indemnification also for the suffered direct and indirect damages in full.
(3) Except as expressly agreed, the User may not reproduce, alter, delete, publish, distribute or otherwise disclose the information resources posted on the ET SEVON - SEVASTIYANA KULEVA’s website.
Art. 36 (1) ET SEVON - SEVASTIYANA KULEVA shall be obliged to exercise due diligence to ensure that the User has the right to access the provided services.
(2) ET SEVON - SEVASTIYANA KULEVA has the right to deactivate or delete the username and password for access to the User’s profile in case the latter violates the intellectual property right of ET SEVON - SEVASTIYANA KULEVA on the contents of the website’s elements - objects of intellectual property.
(3) ET SEVON - SEVASTIYANA KULEVA reserves the right to discontinue access to the services provided after giving a notice in the user’s account. ET SEVON - SEVASTIYANA KULEVA shall have the right, but not the obligation, in its sole discretion to delete information resources and materials published on its website.
TERMINATION AND BREAKING THE AGREEMENT
Art. 37 (1) Except as provided in these General Terms and Conditions, the Agreement between the parties shall also be terminated upon termination of the ET SEVON - SEVASTIYANA KULEVA’s activity or termination of its website maintenance.
(2). Upon termination of the agreement, ET SEVON - SEVASTIYANA KULEVA deactivates the User’s account and deletes the password for access to it.
Art. 38 Except as outlined above, either party may break this Agreement by giving one-week notice to the other party in the event of non-fulfillment of the obligations herein.
Art. 39 The written form of the agreement is deemed to be compiled by sending an e-mail, pressing an electronic button on a content page to be filled in or selected by the User or a check box on the website, etc. similar, insofar as the statement is recorded technically in a way that enables it to be reproduced.
AUTHORITIES REGULATING ACTIVITY
Art. 40 The authorities regulating the activity of ET SEVON - SEVASTIYANA KULEVA are the Commission for Consumer Protection (CPC) and the Commission for Protection of Personal Data (CPDP), with the following coordinates:
- Website: https://kzp.bg/kontakti
- Tel.: 0700 111 22
- address: Sofia, Slaveykov Square, 4A, fl. 3, 4 and 6
- Tel.: 02 / 91-53-518
- address: Sofia 1592, bul. Prof. Tsvetan Lazarov 2
Art. 41 Users can use the European Dispute Resolution Online Platform (ODR platform) available at / http://ec.europa.eu/odr/ - a single access portal that allows EU users and traders to settle disputes between themselves.
Art. 42 The parties herein declare that if any of the clauses of these General Terms and Conditions prove to be invalid, this will not result in invalidity of the entire agreement or other parts thereof. The invalid clause will be replaced by the mandatory rules of the law or established practice.
Art. 43 (1) ET SEVON - SEVASTIYANA KULEVA shall notify Users of any amendment to these General Terms and Conditions within 7 days of this circumstance occurrence at the specified by the User email address.
(2) When disagreeing with the amendments to the General Terms and Conditions, the User shall be entitled to withdraw from the agreement without giving any reason and without indemnity or penalty. In order to exercise this right, the User should inform ET SEVON - SEVASTIYANA KULEVA within one month of notice receipt under the preceding paragraph.
(3) In the event that the User does not exercise his right to withdraw from the agreement in the manner stipulated in these General Terms and Conditions, the change is deemed to have been accepted by the User without objection.
Art. 44 For any matters not covered by these General Terms and Conditions, the provisions of the applicable legislation of the Republic of Bulgaria shall apply.
Do hereby notify that we withdraw from the agreement concluded by me/us regarding the purchase of the following commodity/goods/ for providing the following service: ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
Ordered on/received on –
Name of the user/s –
Address of the user/s –
Signature of the user/s:
(only in the event this document is on paper)
To……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
Do hereby notify that I found a non-conformity of the commodity (goods)/service/s with the agreed.
Ordered on/received on - ……………………………………………………………………………………………………
Preferred way of satisfaction goods
2. Replacing the commodity with another one, corresponding to the agreed
3. Discount of the price
4. Free repair under Art. 113 and 114 of the Consumer Protection Act
(round the desired option)
Preferred way of satisfaction services:
1. Providing the service in conformity to the agreement
2. Discount of the price
3. Reimbursement of the amount paid
Size of the claimed amount: ……………………………..
Name of user/s –
Signature of the user: ……………………………………………….
(only in event when this form is on paper)