Source: https://patents.google.com/patent/JP5790160B2/en
Timestamp: 2020-01-21 04:24:05
Document Index: 726612407

Matched Legal Cases: ['art 209', 'art 101', 'art 106', 'art 108', 'art 200', 'art 202', 'art 203', 'art 205', 'art 206', 'art 207', 'art 210', 'art 500']

JP5790160B2 - Self-accounting POS system and accounting device - Google Patents
Self-accounting POS system and accounting device Download PDF
JP5790160B2
JP5790160B2 JP2011121850A JP2011121850A JP5790160B2 JP 5790160 B2 JP5790160 B2 JP 5790160B2 JP 2011121850 A JP2011121850 A JP 2011121850A JP 2011121850 A JP2011121850 A JP 2011121850A JP 5790160 B2 JP5790160 B2 JP 5790160B2
JP2011121850A
JP2012248162A (en
直文 成田
2011-05-31 Application filed by 株式会社寺岡精工 filed Critical 株式会社寺岡精工
2011-05-31 Priority to JP2011121850A priority Critical patent/JP5790160B2/en
2012-12-13 Publication of JP2012248162A publication Critical patent/JP2012248162A/en
2015-10-07 Publication of JP5790160B2 publication Critical patent/JP5790160B2/en
The present invention relates to a self-accounting POS system in which a customer can pay by himself as a POS system provided in a store.
2. Description of the Related Art A self-accounting POS (Point of Sales) system is known in which a customer himself performs an accounting process using an accounting apparatus in a store. As such a self-accounting POS system, the accounting information is called by causing the accounting device to read the two-dimensional barcode printed on the accounting slip and displayed on the screen of the accounting device. A customer is known to check the displayed transaction information and perform transaction processing (see, for example, Patent Document 1).
JP 7-152963 A
In the self-accounting POS system as described above, the customer himself / herself performs an operation of causing the accounting apparatus to read the two-dimensional barcode printed on the accounting slip. However, since accounting slips are often printed on a piece of paper, the customer may lose the accounting slips, or the accounting slips may be lost in the shopping cart. However, since it takes time and effort to search for a lost accounting slip, the customer cannot perform accounting smoothly, and there is a problem in that the customer queues up and becomes crowded. Also, since the work of reading accounting slips is unfamiliar to customers, for example, the angle and distance between the two-dimensional barcode and the scanner become inappropriate and cannot be read normally, and accounting is performed correctly. In some cases, it was impossible to do so. In addition, it is also known that the customer enters the accounting number printed on the accounting slip into the accounting device instead of the two-dimensional barcode. In this case, too, the customer enters the accounting number by mistake. A similar problem arises.
In addition, since the accounting slip delivered to the customer is often discarded after accounting, it cannot be said that the store is economical.
The present invention has been made in order to solve the above-described problems. A self-accounting POS system that enables a customer to smoothly perform accounting processing in a short time without trouble and is advantageous in terms of cost for the store side as well. The purpose is to provide.
The present invention obtains the biometric information of the customer who is registered in the registration device in a self-accounting POS system comprising a registration device for registering customer purchase merchandise information and an accounting device for which the customer pays the price. First biometric information acquisition means, storage means for storing the customer's purchased product information and the biometric information of the customer in association with each other, detection means for detecting the customer with the accounting device, and the detection means A second biometric information acquisition unit configured to acquire the biometric information of the customer in response to detection of the customer; and the storage unit based on the biometric information acquired by the second biometric information acquisition unit. be characterized in that it comprises a purchased commodity information obtaining means for obtaining, and a accounting means for performing accounting processing in the accounting system on the basis of said acquired purchased on commodity information from the It is a self-accounting POS system.
Further, the present invention provides a detection method for detecting the customer in an accounting device in which customer accounting information in which the purchased product information of the customer is associated with the biological information of the customer is transmitted from the registration device, and the customer pays the price. Based on the biological information acquired by the second biological information acquisition means, the second biological information acquisition means for acquiring the customer's biological information in response to detecting the customer by the means, the detection means The purchased product information acquiring means for acquiring the purchased product information from the customer accounting information transmitted from the registration device, and the accounting means for executing an accounting process based on the acquired purchased product information Accounting equipment.
According to the present invention, a self-accounting POS system that allows a customer to perform accounting processing smoothly in a short time without the loss of accounting slips and the trouble of searching, and is advantageous for the store as well. The effect that it can provide is acquired.
It is a figure which shows the example of whole structure of the self-accounting POS system in embodiment of this invention. It is a figure which shows typically the utilization aspect example of the self-accounting POS system in embodiment of this invention. It is a figure which shows the example of an external appearance of the registration apparatus 100 in embodiment of this invention. It is a figure which shows the structural example of the registration apparatus 100 in embodiment of this invention. 6 is a diagram illustrating an example of the contents of a memory map 900 in a RAM 103 of the registration apparatus 100. FIG. It is a figure which shows the example of an external appearance of the accounting apparatus 200 in embodiment of this invention. It is a figure which shows the structural example of the accounting apparatus 200 in embodiment of this invention. It is a figure which shows the operation screen 500 displayed in the registration apparatus 100 in embodiment of this invention. It is a figure for demonstrating the example of a procedure for displaying the customer image 550 on the index 540. FIG. It is a figure which shows the example of the positional relationship of the imaging range corresponding to the monitor screen 600 of FIG. 9, and a customer. It is a figure which shows the example of the personal identification screen 810 and the accounting information screen 820 which the accounting device 200 in embodiment of this invention displays. It is a figure which shows the example of a process sequence for the purchase merchandise registration which the registration apparatus 100 in embodiment of this invention performs. It is a figure which shows the example of a process sequence which the registration apparatus 100 performs according to reception of the data transmitted from the accounting apparatus 200 in embodiment of this invention. It is a figure which shows the example of a process sequence which the accounting apparatus 200 in embodiment of this invention performs.
[Configuration example of self-accounting POS system]
FIG. 1 shows an example of the overall configuration of a self-accounting POS (Point of Sales) system in an embodiment (embodiment) for carrying out the present invention. The self-accounting POS system shown in this figure includes a plurality of registration devices 100 and a plurality of accounting devices 200. These registration device 100 and accounting device 200 are connected via a network 300.
The registration device 100 and the accounting device 200 are installed in the same one store, for example. The registration device 100 has a function of registering and managing products purchased by customers (purchased products), and a predetermined operation such as product registration is performed by an operator (clerk). One of the plurality of registration apparatuses 100 functions as a master, and the remaining registration apparatuses 100 function as satellites. The customer registration information generated in response to the product registration performed in each satellite registration device 100 is registered in the master registration device 100, and the data held by the master registration device 100 and the satellite registration device 100 is stored in the master registration device 100. Are always synchronized.
The accounting apparatus 200 has an accounting processing function, and the accounting apparatus 200 is used by a customer. The accounting apparatus 200 receives the accounting information (customer accounting information) for each customer registered in the registration apparatus 100 via the network 300 and displays the contents of the accounting information. The customer confirms the accounting information and makes payment according to the total purchase amount. The accounting apparatus 200 performs a settlement process in accordance with the payment, and pays out change as necessary.
FIG. 2 schematically shows a usage example of the self-accounting POS system of the present embodiment, which is a plan view of a place where the registration apparatus 100 and the accounting apparatus 200 are installed in a store.
The registration device 100 is installed on a checkout counter 400 as shown. Then, each operator (store clerk) S stands at a position where each of the registration devices 100 can be operated, and each customer C to be accounted for stands on the side facing the operator S across the checkout counter 400. The queue waiting for purchase merchandise registration is in the order according to the wavy line corresponding to the flow line in the leftmost registration apparatus 100 in the figure. That is, the head of the column is the customer C and is standing in front of the registration apparatus 100. Next is the customer Cw, standing on the left side of the customer C and waiting for registration of the purchased product.
The customer C puts a shopping cart containing the product he / she wants to purchase on the checkout counter 400 and waits for the operator S to register the product. At this time, in the present embodiment, the registration device 100 images the customer C standing in front of waiting for purchase product registration. Although the details will be described later, the operator S performs an operation for associating the image obtained by capturing the face of the customer C with the accounting information, and then selects the product in the shopping basket brought by the customer C. Perform the registration operation. For this purpose, the operator S registers the product so that the scanner 104 reads the barcode of the product in the shopping basket.
When the registration is completed, the operator S informs the customer C that the product registration is completed and asks the customer C to go to the place of the accounting apparatus 200 for settlement. In the case of the present embodiment, at this time, an accounting slip on which a two-dimensional barcode or accounting number is printed is not delivered to the customer C. That is, the registration apparatus 100 according to the present embodiment does not have to have a function of printing and issuing an accounting slip.
Then, as shown by the wavy arrow in the figure, the customer C moves to the accounting device 200 with the product after the product registration, and stands in front of the accounting device 200. The accounting apparatus 200 includes a sensor that detects a person standing in front of the accounting apparatus 200, and in response to detecting that a person has stood in front, the customer C is captured by imaging the face of the customer C standing in front of the accounting apparatus 200. Generate image data. Then, the customer registration information 100 together with the customer image data is requested for accounting data in the customer accounting information, and an accounting information screen is displayed based on the accounting data received in response to the request. The customer C confirms the contents of the accounting information screen, pays in accordance with the total purchase amount, and settles. If there is a change at this time, the change is discharged from the accounting apparatus 200, and is received. As described above, in the self-accounting POS system according to the present embodiment, the customer himself / herself can use the accounting apparatus 200 to settle the purchased product at the store.
[Registration device configuration]
FIG. 3 shows an appearance example of the registration apparatus 100. In this figure, the scanner 104 shown in FIG. 2 is omitted, and only the main body of the registration apparatus 100 is shown. The scanner 104 is provided on the checkout counter 400 separately from the main body of the registration apparatus 100 so that the operator S can read the barcode of the product.
FIG. 3A is a perspective view of the registration device 100 as viewed from the operator S side, and FIG. 3B is a perspective view of the registration device 100 as viewed from the customer C side on the opposite side. The registration apparatus 100 shown in this figure includes a display unit 106 with a touch panel, an imaging unit 107, and an operation unit 108. The display unit 106 with a touch panel is provided so as to face the operator S side, and displays various operation images for the operator S to operate. Also, an operation performed on the displayed operation image is accepted. The operation unit 108 is a part provided with operators such as various predetermined keys and buttons, and is provided on the operator S side so that the operator S can operate it.
The imaging unit 107 is a part that performs imaging with an imaging element such as a CCD (Charge Coupled Device Image Sensor) or a CMOS (Complementary Metal Oxide Semiconductor) sensor. The face of the customer C standing is placed so as to be within the imaging range.
FIG. 4 shows a configuration example of the registration apparatus 100. In this figure, blocks corresponding to the configuration shown in FIG. The registration apparatus 100 includes a control unit 101, a storage unit 102, a RAM 103, a scanner 104, a communication unit 105, a touch panel display unit 106, an imaging unit 107, and an operation unit 108.
The control unit 101 includes a CPU (Central Processing Unit), and controls each unit shown in the figure by executing a program stored in the storage unit 102.
The storage unit 102 functions as an auxiliary storage device, and stores programs executed by the control unit 101, product files, and the like. The product file is a file formed by associating product information such as a product name and a sales price with a product code. For the storage unit 102, for example, a hard disk or the like is used. The RAM 103 is a memory in which programs and work areas that are read out and executed from the storage unit 102 by the CPU of the control unit 101 are developed. In addition, the product file data stored in the storage unit 102 is read and expanded in the RAM 103 by executing the program. The communication unit 105 is a part that executes communication via the network 300 under the control of the control unit 101.
When the barcode attached to the product is held over a barcode reading unit (not shown), the scanner 104 scans the barcode and transmits the product code to the reading control unit 101. The operation unit 108 is a keyboard type input means operated by the operator S, and keys used in merchandise registration work and accounting processing work such as a numeric keypad, a subtotal button, and a current total button are provided. An operation signal corresponding to a key operation is transmitted from the operation unit 108 to the control unit 101.
The display unit 106 with a touch panel is a display device that includes a touch panel for the operator S to operate. From the display unit 106 with a touch panel, an operation signal corresponding to the touch operation is transmitted to the control unit 101.
The control unit 101 causes the display unit with a touch panel 106 to display an operation screen for the operator S to operate. Upon receiving the product code transmitted from the scanner 104, the control unit 101 reads product information associated with the product code from the product file based on the product code, and stores information such as purchase details for each customer. The customer account information is stored in the work area of the RAM 103. The customer accounting information stored in this way is transmitted to the accounting device 200 via the network 300, and the accounting device 200 executes accounting processing based on this customer accounting information.
The imaging unit 107 is a part that performs imaging. The control unit 101 uses the captured image signal generated by the imaging of the imaging unit 107 to display a monitor screen on which the face recognition result is reflected, as described later, or the face specified for the monitor screen. Generate image data. The image data generated in this way is managed by being included in the customer accounting information as customer image data, as will be described below, and a customer information screen displayed on the display unit 106 with a touch panel as will be described later. It is pasted and displayed in the index.
FIG. 5A shows a memory map of the RAM 103. As shown in the figure, a work area having a data structure indicated by a memory map 900 is expanded in the RAM 103. And in this work area, select one of the customer areas 910-1 to 910 N in which customer accounting information corresponding to each customer for whom the purchased product is registered is stored, and these customer areas 910-1 to 910 N And a call pointer 920 for performing. The call pointer 920 stores addresses indicating the storage positions of the customer areas 910-1 to 910 -N.
FIG. 5B shows an example of the structure of customer accounting information stored in one customer area 910. The customer accounting information includes customer image data 911 and accounting data 912. The customer image data 911 is image data of the customer's face formed by extracting from the captured image signal from the imaging unit 107. The customer of the customer image data coincides with the customer who purchased the product indicated in the accounting data 912. The accounting data 912 stores information such as the name and number of items purchased by the customer, the total purchase price, and the number of items.
[Configuration of accounting equipment]
Next, the configuration of the accounting apparatus 200 will be described. FIG. 6 shows an example of the appearance of the accounting apparatus 200. The accounting apparatus 200 shown in the figure includes a display unit 205 with a touch panel, an imaging unit 206, a human detection sensor 207, an electronic money reader / writer 208, a change bill unit 209, and a printing unit 210.
In FIG. 6, the display unit 205 with a touch panel displays accounting information and other predetermined images for customers who use the accounting apparatus 200. In addition, an operation performed on the displayed operation image is input.
The imaging unit 206 is a part that includes an imaging element such as a CCD or a CMOS sensor and performs imaging. The imaging unit 206 is provided so that the face of a customer standing in front of the accounting apparatus 200 in order to use the accounting apparatus 200 is within the imaging range.
The human detection sensor 207 is a sensor that detects a person standing in front of the accounting apparatus 200. The sensor employed for the human detection sensor 207 is not particularly limited. For example, a sensor based on the reflection time of sound waves or radio waves can be assumed. Further, instead of the human detection sensor 207, it may be detected that a person is standing in front of the accounting apparatus 200 by using a face recognition process for an image captured by the imaging unit 206 or the like.
The electronic money reader / writer 208 is a part that communicates with an electronic money compatible card owned by a customer or a mobile terminal having an electronic money function. It is used when customers request electronic payment. When the customer wants to perform accounting using an electronic money compatible card or the like, the customer activates the electronic money reader / writer 208 by a predetermined operation on the display unit 205 with a touch panel, for example. Then, the customer holds the electronic money reader / writer 208 over an electronic money compatible card or the like to perform communication. In response to this communication, the accounting apparatus 200 performs a settlement process using the total purchase amount as the payment amount.
The change bill portion 209 is arranged on the lower front surface of the accounting apparatus 200 main body as illustrated in the figure. This coin dispensing port 209a, a coin depositing port 209b, and a banknote depositing / dispensing port 209c are provided. The coin dispensing port 209a is disposed, for example, in the lower central portion of the front surface of the accounting apparatus 200 as shown in the figure, and coin changes are discharged from the recess. The coin depositing port 209b is disposed, for example, at the upper part of the coin dispensing port 209a as shown in the figure, and coins are inserted from a recess different from the above. The banknote deposit / withdrawal port 209c is arranged on the right side, for example, toward the coin deposit / withdrawal port 209b as shown in the figure, and bills are inserted / discharged horizontally. The printing unit 210 is a part that discharges a receipt on which accounting details such as details of purchase consumption, a deposit amount, and a change amount are printed in response to the completion of customer accounting.
FIG. 7 shows a configuration example of the accounting apparatus 200. The accounting apparatus 200 shown in this figure includes a control unit 201, a storage unit 202, a RAM 203, a communication unit 204, a display unit 205 with a touch panel, an imaging unit 206, a human detection sensor 207, an electronic money reader / writer 208, and a change bill unit 209. And a printing unit 210.
The control unit 201 includes a CPU (Central Processing Unit), and controls each unit shown in the figure by storing a program stored in the storage unit 202. The storage unit 202 functions as an auxiliary storage device, and stores programs executed by the control unit 201 and various predetermined data. A RAM 203 is a memory in which programs and work areas that are read out and executed from the storage unit 202 by the CPU of the control unit 201 are developed. In addition, predetermined data in the data stored in the storage unit 202 is appropriately read and expanded in the RAM 203 by executing a program. The communication unit 204 is a part that performs communication via the network 300 under the control of the control unit 201.
The touch panel-equipped display unit 205 is a part that displays a predetermined image in accordance with display control of the control unit 201. In addition, an operation signal corresponding to an operation performed on the touch panel is output to the control unit 201. The control unit 201 executes predetermined processing according to the input of the operation signal.
The imaging unit 206 performs imaging as described above and outputs a captured image signal. The control unit 201 performs face recognition or the like as image signal processing for the captured image signal. The human detection sensor 207 is provided so as to detect a person standing in front of the accounting apparatus 200 as described above. More specifically, it is provided so that a person located in the vicinity of the accounting apparatus 200 can be detected so that the face is within the imaging range of the imaging unit 206. Then, the human detection sensor 207 outputs the detection signal to the control unit 201. In response to the input of a detection signal indicating that a person is standing in front of the accounting apparatus 200, the control unit 201, for example, performs a predetermined process corresponding to accounting including imaging of the customer's face by the imaging unit 206. Start processing.
The electronic money reader / writer 208 is a part that communicates with an electronic money compatible card or the like for settlement as described above under the control of the control unit 201. The control unit 201 can execute a process for settlement based on the information of the electronic money compatible card input from the electronic money reader / writer 208.
The change bill unit 209 includes the coin dispensing port 209a, the coin depositing port 209b, and the banknote depositing / dispensing port 209c shown in FIG. 6, and is a part that executes predetermined processing related to change according to the control of the control unit 201. The control unit 201 supplies coin change instruction information for instructing the change of the coins to the change bill part 209 or banknote discharge instruction information for instructing the discharge of the banknotes. Further, the control unit 201 uses the coin amount information indicating the amount of coins inserted into the change bill portion 209 and the bill amount information indicating the amount of inserted bills, and the amount of inserted coins and the inserted amount. The total amount of money inserted is calculated. Further, as will be described later, the control unit 201 recognizes the total purchase amount from the customer accounting information received from the master registration apparatus 100, and calculates the remaining amount by subtracting the total amount invested from the total purchase amount up to now. it can. In addition, the control unit 201 causes the display unit 205 with a touch panel to display the total purchase amount, the total amount put up to now, and the remaining amount. As a result, the customer can grasp how much money should be added.
The printing unit 210 includes the receipt discharge portion described with reference to FIG. 6, and includes customer accounting information and accounting processing information (information such as the total amount of input from the customer and the amount of change paid out) according to the control of the control unit 201. A receipt on which the contents of the transaction are printed. Then, the printed receipt is discharged from the receipt discharge portion.
[Product registration operation example in the registration device]
Next, with reference to FIGS. 8 to 10, a product registration operation procedure performed by the operator S on the registration apparatus 100 and an example of an image displayed on the touch panel-equipped display unit 106 will be described.
First, FIG. 8A schematically shows an operation screen 500 displayed on the display unit 106 with a touch panel. For example, the operation screen 500 shown in this figure is displayed on almost the entire surface of the display unit 106 with a touch panel. As shown in the figure, the operation screen 500 has a structure in which a customer information screen 501a, a customer information screen 501b, and a customer information screen 501c are overlapped. In the example shown in FIG. It is displayed on the top. The information displayed on the customer information screens 501a to 501c is based on, for example, customer accounting information stored in the first to third customer areas 910-1 to 910-3 of the RAM 103. In the lower part of each of the customer information screens 501a to 501c, indexes (tabs) 540a to 540c are provided. When a touch operation is performed on any of the indexes 540a to 540c, a customer information screen 501 corresponding to the operated index 540 is displayed on the top surface. Although illustration is omitted here, customer images obtained by capturing the faces of the corresponding customers are displayed in the indexes 540a to 540c. The character images displayed in the indexes 540a to 540c will be described later.
FIG. 8B shows an area content example of the customer information screen 501a. The remaining customer information screens 501b and 501c have the same area contents, and the registered contents of the purchased products of the corresponding customers are reflected in each area. The customer information screen 501a shown in this figure has a preset key area 510, a purchase details area 520, and a transaction information area 530. The accounting information area 530 includes a product name area 531 for displaying the product name included in the latest product-specific accounting information among the product-specific purchase information registered for purchase details, and an amount area for displaying the sales price of the product. 532, a number area 533 for displaying the number of purchases by the customer, a total amount area 534 for displaying the total purchase amount of the entire transaction for the customer, a key operation on the operation unit 108, or a touch on the preset key area 510 A numeric value area 535 is displayed for displaying the amount, the quantity entered, and the like when a product without a barcode is entered by an operation. An index 540a is attached to the lower edge of the customer information screen 501a. When an operation is performed on the index 540a, the customer information screen 501a is selected from the customer information screens 501a to 501c and displayed on the top surface.
Here, it is assumed that there are four customers C1 to C4 around the registration apparatus 100 as shown in FIG. The customer C1 has already registered the purchased product and is away from the registration apparatus 100 toward the accounting apparatus 200. The customer C2 is at the top of the queue waiting for registration of the purchased product, and is now in a state of having the operator S register the purchased product. Further, the customer C3 is in a state of being lined up next to the customer C2 in the queue waiting for the purchase product registration. Customer C4 is a companion of customer C3.
Under the above situation, the customer information screen 501a in the operation screen 500 shown in FIG. 8 contains the accounting information of the customer C1 who has finished the purchase product registration, and the contents of the accounting information are reflected. It shall be. On the other hand, it is assumed that the customer information screens 501b and 501c are in an empty state where registration has not yet been performed.
Under this state, the operator S can use either of the empty customer information screens 501b and 501c when registering the purchased product of the customer C from now on. Here, it is assumed that the operator S selects the customer information screen 501b. Therefore, the operator S performs a touch operation on the index 540b corresponding to the customer information screen 501b. Thereby, it will be in the state where customer information screen 501b is displayed on the uppermost surface among customer information screens 501a-501c. In addition, in the present embodiment, in response to selecting the unregistered customer information screen 501 as described above, the monitor screen 600 imaged at the imaging unit 107 at that time is displayed on the display unit 106 with a touch panel. I am going to do that.
FIG. 9 shows a state when the monitor screen 600 is displayed on the display unit 106 with a touch panel. The monitor screen 600 in this figure is displayed so as to be superimposed on the customer information screen 501b displayed by the above operation, for example.
FIG. 10 shows the relationship between the positions of the customers C1 to C4 and the imaging range 700 of the imaging unit 107 at this time. According to this figure, in the imaging range 700, the customer C2, the customer C4, and the customer C3 are accommodated in order from the left to the right, and only the customer C1 is out of the imaging range 700. In FIG. 10, the subject distance of the customer C2 from the imaging unit 107 is indicated as L1, the subject distance of the customer C3 is indicated as L2, and the subject distance of the customer C4 is indicated as L3. The subject distance from the imaging unit 107 corresponds to the distance to the registration device 100. In this case, the first customer C2 in the queue waiting for product purchase registration is closest to the registration device 100. Next, the customer C3 in the second queue waiting for registration of purchased products is close, and the customer C4 accompanying the customer C3 is the farthest. Therefore, the distances L1, L2, and L3 have a relationship of L1 <L2 <L3.
On the monitor screen 600 of FIG. 9A, an image corresponding to FIG. 10 is displayed. That is, the customers C2, C4, and C3 are displayed in order from the left to the right of the monitor screen 600. Further, face recognition processing is performed on the image displayed on the monitor image, and a face recognition frame 610 is arranged and displayed so as to surround the image portion of the recognized face. In this case, the faces of customers C2, C3, and C4 are recognized, and accordingly, face recognition frames 610a, 610b, and 610c are arranged for the faces of customers C2, C3, and C4, respectively. Has been. In addition, the frame lines of these face recognition frames 610a, 610b, and 610c are displayed thicker than the others corresponding to the face closest to the imaging unit 107. Therefore, in the case of FIG. 9A, the face recognition frame 610a of the customer C2 is displayed the thickest. Note that the distance between the imaging unit 107 and the subject's face may be recognized using a distance measuring function provided in the imaging unit 107.
Even in a state where a plurality of customers are shown on the monitor screen 600, the operator S has the face image surrounded by the face recognition frame 610a with the thickest line aligned at the top of the queue waiting for purchase product registration. It can be accurately recognized that the customer C2. Therefore, the operator S performs a touch operation on the face recognition frame 610a. In response to this operation, as shown in FIG. 9A, a customer image (customer captured image) 550b is displayed in the index 540b of the customer information screen 501b selected corresponding to the customer C. The customer image 550b is an image displayed in the face recognition frame 610a on which the operator S has performed a touch operation, that is, a reduced image of the face of the customer C2.
FIG. 9B shows an enlarged screen portion of the indexes 540a to 540c after performing the touch operation on the face recognition frame 610a corresponding to the face of the customer C as described above. In the index 540a, a customer image 550a of the face of the customer C1 who has completed purchase product registration before the customer C2 is displayed. In the index 540b, a customer image 550b of the face of the customer C2 is displayed. In the remaining index 540c, no customer image is displayed in response to the customer being unregistered. As described above, when the customer C2 is newly registered in the customer information screen 501b, the display of the monitor screen 600 that has been displayed until then ends, and the operation screen 500 is displayed. In the operation screen 500, a customer information screen 501b associated with the customer C is displayed on the top surface.
The operator S performs a registration operation so that the scanner 104 scans the barcode of the purchased product of the customer C with the customer information screen 501b displayed as described above. When this registration operation is performed, for example, in the second customer area 910-2 in the memory map 900, the purchased product of the customer C is linked to the customer image (customer captured image) 550b and stored as needed. When the operator S finishes registering all the purchased products, the operator S operates the current key or the registration completion key. In response to this, customer transaction information corresponding to the customer C is stored as data of one transaction that has been registered in the second customer area 910-2 in the memory map 900, for example.
For example, the registration of purchased products with respect to the registration apparatus 100 is not necessarily performed in the order in which the products are queued for purchase product registration. Specifically, it can be assumed that the customer C1 in FIG. 10 notices a product that he or she has forgotten to buy and leaves the registration apparatus 100 to get the product to the sales floor. In this case, the operator S once completes the purchase product registration of the customer C1 and first performs the purchase product registration of the customer C2 arranged next. Then, in response to the customer C1 returning with the merchandise, the operator S selects the index 540a corresponding to the customer C1, calls the customer information screen 501a, and resumes registration again. In this way, the registration of purchased products can be made between a plurality of customers.
In the situation as described above, the operator S searches for the index 540 in which the customer image 550 having the same face as the customer C1 is displayed as the customer C1 picks up the product and returns. At this time, since the customer image 550 of the present embodiment is an image of the customer's face, the operator S can surely recognize that the customer image 550a corresponds to the customer C1. Then, the customer information screen 501a of the customer C1 can be called by operating the index 540a on which the customer image 550a is displayed. That is, in the present embodiment, it is possible to effectively prevent the operator S from calling the customer information screen 501 of another customer by mistake and performing additional registration of a product.
[Example of accounting operation of accounting device]
Next, the flow of the accounting operation of the accounting apparatus 200 will be described. As described above with reference to FIG. 2, after the customer C has registered the purchased product with the operator S, the customer C goes to the accounting apparatus 200 in order to pay for himself / herself. When approaching the accounting apparatus 200 to such an extent that it can be operated, detection is performed by the human detection sensor 207, and in response to this, the imaging unit 206 captures an image of the customer standing in front of the accounting apparatus 200. Is done. Then, the accounting apparatus 200 generates customer face image data from the captured image, and transmits a request for customer accounting information to the master registration apparatus 100 together with the face image data.
The master registration device 100 stores customer accounting information of all the registration devices, and retrieves customer accounting information including customer image data 911 of the same customer face as the received image data from the customer accounting information. Then, it is returned to the accounting apparatus 200.
The accounting apparatus 200 displays the identity confirmation screen 810 on the display unit 205 with a touch panel using the customer image data 911 included in the received customer accounting information. FIG. 11A shows an example of a person confirmation screen 810 displayed on the display unit 205 with a touch panel. A customer image display area 811, a “Yes” button 812, and a “No” button 813 are displayed on the identity confirmation screen 810 shown in FIG.
In the customer image display area 811, an image of customer image data 911 included in the received customer transaction information is displayed. That is, the image of the customer's face imaged on the registration device 100 side is displayed. The customer C confirms whether or not the face displayed in the customer image display area 811 is himself. If the customer C is himself, the customer performs a touch operation on the “Yes” button 812, and if not, the customer C performs a touch operation on the “No” button 813.
When an operation is performed on the “No” button 813, the accounting apparatus 200 again captures the image of the customer C by the image capturing unit 206 and generates image data of the customer's face. A request for customer accounting information is transmitted again to the master registration apparatus 100 together with the generated face image data. In response to this, the master registration apparatus 100 searches for customer accounting information different from the previous one, for example, and returns it when the image data of the customer's face is verified.
On the other hand, when an operation is performed on the “Yes” button 812, the accounting apparatus 200 deletes the display of the person confirmation screen 810. Then, an accounting information screen 820 reflecting the contents of the accounting data 912 in the received customer accounting information is displayed on the display unit 205 with a touch panel. FIG. 11B shows an example of a transaction information screen 820 displayed on the display unit 205 with a touch panel. In the transaction information screen 820 shown in this figure, an amount display area 821, a cash payment designation button 822, and a credit card payment designation button 823 are displayed. The amount display area 821 shows the total purchase amount that the customer should pay. This total purchase price is displayed based on the received customer accounting information. In addition, the cash payment designation button 822 is a button for performing a touch operation in order to designate that when the customer performs payment by cash payment. The credit card payment designation button 823 is a button for performing a touch operation in order to designate that when a customer performs settlement with a credit card.
The customer performs a touch operation on either the cash payment designation button 822 or the credit card payment designation button 823, and then pays with cash or a credit card (including an electronic money card) according to the guidance displayed thereafter. Do. When the accounting is completed, the accounting device 200 issues a receipt. The customer may receive the receipt and leave the accounting apparatus 200.
In response to the completion of the accounting, the accounting device 200 notifies the registration device 100 of the completion of the accounting together with information for identifying accounting data, for example. In response to this notification, the registration apparatus 100 clears customer transaction information corresponding to transaction data for which transaction has been completed from the RAM 103. In response to this, the registration device 100 deletes the contents of the customer information screen 501 that reflects the contents of the cleared customer accounting information and changes the display to an empty state. In addition, the customer image 550 displayed in the index 540 corresponding to the customer information screen 501 is also changed to a deleted display.
In the case of such a self-accounting POS system configuration, the customer accounting information registered in correspondence with the customer C can specify image data obtained by capturing the face as an identifier, so that it can be used on a sheet as in the past. There is no need to read or input the printed two-dimensional barcode or transaction number into the transaction apparatus 200. Thereby, the customer can finish payment smoothly in a short time. Further, since it is not necessary to print the two-dimensional barcode on the paper in the registration device 100, it is advantageous for the store in terms of cost. Further, the accounting apparatus 200 displays an identity confirmation screen 810 prior to the accounting information screen 820 at the time of settlement, and prompts the customer C to perform an operation for identity verification. As a result, even if the registration apparatus 100 erroneously collates the image data and transmits customer accounting information that does not correspond to the customer C, it avoids inconvenience that payment is made by the customer accounting information. it can.
Further, upon completion of the transaction, the registration apparatus 100 clears the display of the customer information screen 501 and the customer image 550 corresponding to the customer who completed the transaction. Thereby, the operator S can grasp | ascertain exactly the payment | settlement situation about the customer which he registered while staying in front of the registration apparatus 100. FIG. In addition, for example, it is possible to grasp a situation in which a customer has been fraudulent and has left the store without paying, which is also effective for crime prevention. In addition, since an empty customer information screen 501 is formed upon completion of the accounting, the operator S immediately calls the empty customer information screen 501 when attempting to register a newly purchased product. Can be registered efficiently.
[Registration Device Processing Procedure Example]
An example of a processing procedure executed by the registration apparatus 100 will be described with reference to the flowcharts of FIGS. Note that the processing shown in this figure can be considered to be realized by the control unit 101 executing a program.
FIG. 12 shows a processing procedure example related to registration of purchased products. In FIG. 12, the control unit 101 causes the imaging unit 107 to perform imaging in step S101. Note that the imaging in step S101 may be continuously performed during the operation of the registration apparatus 100.
Next, when the control unit 101 inputs an operation of selecting and touching the index 540 performed by the operator S in step S102, the customer information screen 501 corresponding to the currently selected index 540 is displayed in step S103. It is determined whether or not it is a thing. If it is new, the process proceeds to step S104. If it is not new, the process proceeds to step S106.
In step S104, the control unit 101 causes the display unit 106 with a touch panel to display the customer information screen 501 corresponding to the selected index 540 on the top surface, and further displays the monitor screen 600 on the entire surface. Let At this time, the control unit 101 executes face recognition processing of the captured image, and displays the face recognition frame 610 on the monitor screen 600 in a superimposed manner based on the recognition result.
Next, in step S105, the control unit 101 displays the customer image 550 on the index 540 selected in step S102 in response to the touch operation on the face recognition frame 610 by the operator S. Thereby, the image data of the customer image 550 is associated with the transaction data 912 as the customer image data 911, and customer transaction information is registered. In registering the customer accounting information, the control unit 101 secures a customer area 910 corresponding to the selected index 540 as a storage area for the customer accounting information in the memory map 900 of the RAM 103.
In step S <b> 106, the control unit 101 determines whether or not the status of the customer information screen 501 of the index 540 selected this time is being registered (registration of purchased products is not completed). If it is determined that registration is in progress, the process proceeds to step S109 through step S107. If it is determined that registration is not in progress, the process proceeds to step S109 through step S108.
In step S <b> 107, the control unit 101 executes purchase product registration processing in response to the purchase operation of the purchase product by the operator S. At this time, the control unit 101 additionally registers the information (product name, price, etc.) of the purchased purchased product in the accounting data 912 in the customer accounting information registered in step S105. On the other hand, when the process proceeds to step S108, the customer information screen 501 called according to the selected index 540 has been registered, and this is called again. Therefore, in step S108, the control unit 101 executes control for redisplaying the customer information screen 501 that has been called this time so that it is the top surface.
In step S109, the control unit 101 determines whether a registration completion operation has been performed. The registration completion operation is, for example, an operation on the current total key, the registration completion key, and the like in the operation unit 108. If it is determined that a registration operation has been performed, the process proceeds to step S113.
On the other hand, when it is determined that the registration completion operation is not performed, the control unit 101 further determines whether or not an operation on the correction key in the operation unit 108 is performed in step S110. When the correction key is operated, the status of the customer information screen 501 in the registration completion state displayed in step S108 is being registered again, and it is possible to add a purchased product and correct the number and price of the product. .
If it is determined in step S110 that the correction key operation has been performed, the control unit 101 executes processing corresponding to the additional registration or correction operation by the operator S in step S111. At this time, each time an addition or correction operation is performed, the contents of the corresponding accounting data 912 are changed so that the result of the addition or correction is reflected. After step S111, the process returns to step S107.
On the other hand, when a touch operation for selecting another index 540 is performed, the control unit 101 determines in step S110 that no operation is performed on the correction key, and the process proceeds to step S112. In step S112, the control unit 101 puts the status of the customer information screen 501 selected before the touch operation on the index 540 corresponding to step S110 into registration, and temporarily puts it on hold. Further, the address for calling the customer information screen 501 newly selected in response to the touch operation on the index 540 corresponding to step S110 is read from the call pointer 920 and set, and the process proceeds to step S113. As a result, the newly selected customer information screen 501 can be displayed on the top surface to be in an active state.
In step S <b> 109 from step S <b> 109, the control unit 101 determines in step S <b> 103 a customer for which a pointer that is in the status of registration (temporary hold) other than the customer information screen 501 that has been registered this time is set. It is determined whether or not the information screen 501 exists. When the process proceeds from step S112 to step S113, the control unit 101 determines whether there is a customer information screen 501 whose status is being registered.
In step S113, if it is determined that the customer information screen 501 being registered exists, the control unit 101 returns to step S101. If it is determined that there is no customer information screen 501, the process proceeds to step S114. In step S114, the control unit 101 determines whether or not to end in accordance with an end operation or the like, and returns to step S101 unless it is determined to end.
On the other hand, if it is determined that the process should be terminated, the process proceeds to step S115. In step S115, the control unit 101 performs a predetermined termination process to terminate the process. At this time, although not shown in the figure, in the self-accounting POS system, if the upper management apparatus is connected to the registration apparatus 100, the master registration apparatus 100 is connected to the upper management apparatus. After sending the necessary data, exit. For example, the storage unit 102 of the master registration device 100 stores a history of customer accounting information in all the registration devices 100 from the last activation to the current time. For example, the control unit 101 of the master registration apparatus 100 executes control for transmitting this data to the higher-level management apparatus, and ends after confirming the completion of data transmission.
The flowchart in FIG. 13 illustrates an example of a processing procedure executed by the control unit 101 of the registration apparatus 100 according to data transmitted from the accounting apparatus 200. In step S <b> 201, the control unit 101 waits for data transmitted from the accounting apparatus 200 via the network 300 to be received. And according to receiving data, the control part 101 progresses to the procedure after step S202.
Data transmitted from the accounting apparatus 200 to the registration apparatus 100 includes a customer accounting information request (for example, identification information for identifying the accounting apparatus 200 (for example, a machine-specific number or IP address), a customer face image, and the like. ) Or accounting completion notification (for example, identification information for identifying accounting device 200 (for example, machine-specific number or IP address), customer face image, accounting completion flag, etc.). Therefore, in step S202, the control unit 101 determines whether the received data is a customer accounting information request. If the received data is customer accounting information, the control unit 101 proceeds to step S203. The process proceeds to S205.
In step S <b> 203, the control unit 101 searches for one customer accounting information from the customer accounting information in the customer area 910 of the memory map 900. That is, the customer accounting information having the customer image data 911 having the same face as the customer image data transmitted together with the customer accounting information request is searched. In this search, the image data of the customer's face received from the accounting device 200 and the image data of the customer's face captured and registered by the registration device 100 are highly consistent (for example, the image data of these two faces are outlined). (Contouring the appearance of the face and the eyes, nose, ears, and hair), coordinate positions in the entire face, such as the eyes, nose, mouth, ears, distances and intervals between each part, and the size of each part (the area of each part in the whole face The positional relationship etc.) and the area ratio of each part are calculated and compared to calculate the degree of coincidence of whether or not the person is and the error, and the calculated degree of coincidence (numerical value) is the maximum value. The customer accounting information associated with the image data of the customer's face is read (assuming that the matching is high when the error is minimum). In step S204, the control unit 101 sends the retrieved customer accounting information to the accounting device 200 of the requester of the customer accounting information request (identification information for identifying the received accounting device 200) via the network 300. Send. After executing step S204, the process returns to step S201.
On the other hand, in step S205, the control unit 101 determines whether or not a transaction completion notification has been received. Here, if it is determined that the transaction completion notification is not received, the received data is neither any of the customer transaction information request nor the transaction completion notification, for example, if the customer is a member, Inquiry of customer's member point balance, inquiry of price for members, etc.). In this case, the process returns to step S201 after the process is taken over by another routine corresponding to the reception of this data. On the other hand, if it is determined in step S205 that the transaction completion notification has been received, the control unit 101 determines in step S206 that the customer corresponding to the customer based on the customer face image included in the received transaction completion notification. Clear accounting information. In response to this, the control unit 101 also clears (erases) the contents of the customer information screen 501 on which the contents of the cleared customer accounting information are reflected and displays them in an empty state. Further, the customer image 550 displayed in the index 540 of the customer information screen 501 is also deleted. After executing the process of step S206, the process returns to step S201.
[Accounting device processing procedure example]
Next, an example of a processing procedure executed by the accounting apparatus 200 will be described with reference to the flowchart of FIG. The processing shown in this figure can be considered to be realized by the control unit 201 in the accounting apparatus 200 executing a program.
In step S <b> 301, the control unit 201 waits for the human detection sensor 207 to detect that there is a person in front of the accounting apparatus 200. Then, when determining that the presence of a person is detected, the control unit 201 activates the imaging unit 206 in step S302. And the person who stood in front of the accounting device 200 for settlement, that is, the face of the customer, is recognized from the captured image signal obtained by imaging by the imaging unit 206. Then, the image portion of the recognized face is extracted to generate customer image data.
Next, in step S <b> 303, the control unit 201 controls the communication unit 204 to transmit a customer transaction information request to the master registration apparatus 100. This customer transaction information request includes the customer image data generated in step S302 and identification information for identifying the requested transaction apparatus 200. That is, the customer accounting information request requests customer accounting information of a customer standing in front of the accounting device 200.
In response to the transmission of the customer accounting information request, the customer accounting information is transmitted from the registration device 100 in step S204 of FIG. In step S306, the control unit 201 displays the identity confirmation screen 810 shown in FIG. 11A on the touch panel-equipped display unit 205 based on the received customer transaction information.
When the “No” button 813 is operated in a state where the identity confirmation screen 810 is displayed, the control unit 201 determines in step S305 that confirmation of identity is not obtained. In this case, the control unit 201 returns to step S302. As a result, the accounting apparatus 200 captures the image of the customer C again and retransmits the request for the customer accounting information. In response to this, the customer accounting information is searched again. At this time, the registration apparatus 100 changes the search algorithm so that customer accounting information different from the previous one is searched, although explanation by a flowchart or the like is omitted.
On the other hand, when the “Yes” button 812 is operated, the control unit 201 determines in step S305 that confirmation of the identity is obtained. In this case, in step S306, the control unit 201 causes the touch panel display unit 205 to display the transaction information screen 820 based on the received customer transaction information.
When a touch operation is performed on the cash payment designation button 822 on the transaction information screen 820, the control unit 201 accepts the deposit from the change bill unit 209 as the transaction process in step S307 in FIG. Settlement process according to the amount of money. When a touch operation is performed on the credit card payment designation button 823, the control unit 201 executes a credit card settlement process using the electronic money reader / writer 208 as the accounting process in step S307.
When the accounting process in step S307 is completed as described above, in step S308, the control unit 201 causes the printing unit 210 to print a receipt corresponding to the current accounting process, and discharges the printed receipt. When the processing in step S308 is completed, the control unit 201 controls the communication unit 204 in step S309 to notify the completion of accounting (for example, identification information for identifying the accounting apparatus 200 (for example, machine-specific number or IP Address etc.), customer face image and transaction completion flag etc.). In response to receiving the transaction completion notification, the registration apparatus 100 executes the process of step S206 in FIG.
In the description so far, the number of customer information screens 501 forming the operation screen 500 is three, but it is possible to have more than this. The following can be considered as a specific example in this case. For example, in the initial display, three customer information screens 501a to 501c are displayed as the operation screen 500, and it is assumed that all customers are registered in these three customer information screens 501 and the accounting is not completed. If further customers are registered from this state, for example, the customer information screen 501 indexed at the same position as the index 540a of the leftmost customer information screen 501a is sequentially accumulated after the customer information screen 501a. To. For example, at the stage when the customer information screen 501 of the fourth customer is registered, the customer information screens 501b and 501c are empty, and three customer information screens 501 with registered customers are arranged behind the customer information screen 501a. The The last of these three customer information screens 501 corresponds to the fourth customer.
In the above embodiment, customer image data is used for associating a customer with customer accounting information and a customer information screen, but other uses are also conceivable. For example, it can be used for countermeasures against fraud such as tracking customers who have left the store without accounting for some reason. In this case, for example, since the master registration device 100 stores customer accounting information of customers whose accounting has not been completed, when the customer visits the store again, the master registration device 100 performs the settlement together with the previous time and this time. It can also be easily realized.
In the embodiment, the index 540 is provided on the lower side of the customer information screen 501, but may be provided on the side surface or upper side of the customer information screen 501. In addition to the registration index 540, it is also possible to provide an index corresponding to the waiting for transaction, for example, on the upper side and the lower side of the customer information screen 501, respectively. In addition, when an index is provided on each of the left and right sides or on the top and bottom sides, the roles can be displayed separately according to the left and right or the top and bottom.
In addition to biometric information for identifying a customer, it is also conceivable to use information such as fingerprints, veins, and pupils in addition to an image obtained by capturing a face (customer captured image).
In the embodiment, the accounting apparatus 200 displays the identity confirmation screen 810 on the display unit 205 with a touch panel using the customer image data 911 included in the received customer accounting information. Not only, but in the setting of “display” or “do not display” the identity confirmation screen 810 in the accounting apparatus 200, the identity confirmation screen 810 is displayed without being displayed. The transaction information screen 820 may be displayed on the display unit 205 of the transaction apparatus 200. In this way, when the identity confirmation screen 810 is set to “not display”, the customer account information transmitted by the registration apparatus 100 based on the customer face image should not include the customer face image. You may make it transmit to the accounting apparatus 200. FIG.
Further, in the embodiment, as the information exchanged between the accounting apparatus 200 and the registration apparatus 100, an example of a request for customer accounting information and an accounting completion notification has been shown. However, the present invention is not limited thereto. Inquiries to the registration device 100 (master cash register) using the face image of the customer for inquiries about whether the customer in front of 200 is a member, inquiries about the balance of member points, inquiries about the price for members, etc. In the registration apparatus 100 (master register), the member data to be stored is collated based on the received customer face image, and information corresponding to the inquiry is obtained from the member data matching the customer face image. You may make it transmit to.
In the embodiment, the accounting apparatus 200 makes a request for customer accounting information and the accounting completion notification to the registration apparatus 100 (master cash register). However, the present invention is not limited to this. For example, the management apparatus ( For example, it may be a store controller or a cloud server on the network. In this case, the registration apparatus 100 and the accounting apparatus 200 are connected as clients under a network managed by the management apparatus. When the registration apparatus 100 and the accounting apparatus 200 are associated with each other on a one-to-one basis, the customer accounting information request and the accounting completion notification are automatically transmitted to the associated registration apparatus 100.
The processing procedure described in this embodiment can be regarded as a method having a series of these procedures. Further, it can be understood as a program for causing a computer to execute these series of procedures or a recording medium for storing the program. Examples of the recording medium include a Blu-ray Disc (registered trademark), a DVD (Digital Versatile Disk), an HDD (hard disk), a memory card, and the like.
100 Registration Device 101 Control Unit 102 Storage Unit 103 RAM
DESCRIPTION OF SYMBOLS 104 Scanner 105 Communication part 106 Display part with a touch panel 107 Imaging part 108 Operation part 200 Accounting apparatus 201 Control part 202 Storage part 203 RAM
DESCRIPTION OF SYMBOLS 204 Communication part 205 Touchscreen display part 206 Imaging part 207 Human detection sensor 208 Electronic money reader / writer 209 Change bill part 210 Printing part 500 Operation screen 501 Customer information screen 540 Index 550 Customer image 600 Monitor screen 610 Face recognition frame 911 Customer Image data 912 Accounting data
In a self-accounting POS system consisting of a registration device for registering information on merchandise purchased by a customer and an accounting device for which the customer pays the price ,
First biometric information acquisition means for acquiring biometric information of the customer who receives registration at the registration device ;
Storage means for storing the customer's purchased product information and the customer's biometric information in association with each other;
Detecting means for detecting the customer with the accounting device;
Second biological information acquisition means for acquiring biological information of the customer in response to detecting the customer by the detection means;
Purchased product information acquisition means for acquiring the purchased product information from the storage means based on the biological information acquired by the second biological information acquisition means;
And accounting means for performing accounting processing in the accounting system on the basis of said acquired purchased on product information,
A self-accounting POS system comprising:
Further comprising display means for displaying according to the selection operation of the selection area to switch and display the registered content of the purchased product information for each customer,
The display means displays the biometric information of the customer acquired by the first biometric information acquisition means in a selected selection area .
The self-accounting POS system according to claim 1.
In response to a notification of completion of the accounting process of the accounting unit , the display unit erases the content of the customer's purchased product information corresponding to the accounting process notified of the completion, and a selection area corresponding to the purchased product information Delete the customer 's biometric information displayed in
The self-accounting POS system according to claim 2 .
In the accounting device in which customer accounting information in which the customer's purchased product information and the biometric information of the customer are associated is transmitted from the registration device, and the customer pays the price,
Detecting means for detecting the customer;
Based on the biometric information acquired by the second biometric information acquisition means, purchased product information acquisition means for acquiring purchased product information from the customer accounting information transmitted from the registration device;
Accounting means for performing accounting processing based on the acquired purchased product information;
An accounting apparatus comprising:
JP2011121850A 2011-05-31 2011-05-31 Self-accounting POS system and accounting device Active JP5790160B2 (en)
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