Source: https://www.angsbacka.com/about-angsbacka/course-retreat-booking-policy/
Timestamp: 2020-08-14 20:17:15
Document Index: 572843122

Matched Legal Cases: ['§1', '§4', '§5', '§2', '§3', '§4', '§5', '§6', '§7', '§6', '§4', '§7', '§8']

Course/retreat Booking Policy | Ängsbacka
Conscious Camping – Sacred Womb Week New dates August 26 - August 30, 2020
Sacred Womb Week August 26 – August 30, 2020
Body Love October 8 – October 11, 2020
Alchemy of Touch Cancelled
The Zen Way of Coaching January 2 – January 7, 2021
The policy applies to course/retreat bookings online via Angsbacka.com or at our reception. The policy does not apply to any other type of booking. The policy is presented at the time of purchase and full – or partial – payment of the booking value equals consent. Swedish law and regulations have been taken into account when forming this policy, the document in its entirety, is approved by the Ängsbacka organisation. For feedback, questions and in all matters regarding your booking, contact our Booking office.
PAYMENT METHODS, CONFIRMATION AND DOCUMENTS
Online bookings, as well as those performed at our reception are all registered and paid via our booking system. Our currency is SEK, you manage your payment via the online system and your personal bank service. This applies also for purchase at our reception; as a rule we do not accept cash payments or foreign currency.
Our system accepts most bank- and credit cards, Swish (direct payment within Sweden) and bank transfer as payment methods. Bookings worth <10 000 SEK require full payment at the time of purchase. Bookings worth >10 000 SEK can be paid in installments (initial payment is still minimum 10 000 SEK).
The following purchases are exceptions that require that you contact our booking office personally;
When you want to use a pre-existing voucher in your name (requires manual handling by our staff).
When performing a booking in another persons name, i.e a gift (a group booking when you are one of the participants is not affected by this exception).
DOCUMENTS RELATED TO YOUR BOOKING
Booking and payment via the online system generates a confirmation email, linking you to your booking page online. Here you can view and handle your payments and keep track of due dates. The full amount associated with your booking has to be paid at the latest 30 days before the event starts. Remember, only full payment guarantees your booking, make sure to pay any outstanding amounts on time – you will receive a reminder via email before the due date!
Your payment also generates a receipt (including specification of VAT) that is sent to your email account. Please note! We do not issue additional receipts, or change the name of the payee once the purchase is made.
RULES FOR TICKET CANCELLATION, TRANSFER AND REFUND
If Ängsbacka or the course facilitator cancels the event or if you as a participant cannot join as planned, the following applies:
§1: EARLY CANCELLATION – LATEST ON DAY 45-30*
If your booking is made at least 45 days prior to the event starting date, and if you let us know by email within 2 weeks after booking (i.e at least 30 days before the event starting date) you can revert your purchase, and get a full refund. If the event starting date is less than 45 days away when you make your booking, or if you change your mind at a later point, see §4 and §5 for details.
§2: TRANSFER TO ANOTHER EVENT – LATEST ON DAY 15*
If you decide not to come to the event you have booked you can use your booking value to transfer your booking to another event in the current or next year. Contact the booking office as soon as possible and preferably at least 15 days before the event starting date, we charge 400 SEK administrative fee per booking. We can only guarantee basic accommodation (tent or dorm depending on event) for this option. If it is your wish to inquire about the possibility to book upgraded accommodation, please contact the booking office for more information.
§3: ASSIGN NEW PARTICIPANT – LATEST ON DAY 15*
If you cannot make it to an event you may have the possibility to transfer the booking to another person/s who will then participate in your place. Contact the booking office as soon as possible and preferably 15 at least days before the event starting date, we charge 400 SEK administrative fee per booking. Please note! For some events the course facilitator may have prerequisites for participants or there could be a wish to establish a gender balance among the participants, which could influence who is able to join.
§4: CANCEL YOUR PARTICIPATION – LATEST ON DAY 15*
If you decide against arriving for the planned dates, you can request a refund up until 15 days before arrival. You pay an administrative fee of 400 SEK per person.
§5: LATE CANCELLATION – DAY 14 UP UNTIL 48HRS*
If you decide against arriving on the planned date, you can request a refund up until 48 hours before*. Ängsbacka keeps a cancellation fee of 15% of the total booking value. The minimum charge is 400 SEK, the maximum fee is 900 SEK. After this point you can no longer cancel the booking, with exceptions see §6 and §7.
§6: ILLNESS; KEEP YOUR FULL BOOKING VALUE FOR ANOTHER EVENT – UP UNTIL 48HRS*
If you are hindered from attending the event due to illness, or another reason that you could not have foreseen (force majeure) you need to communicate this to us as soon as possible at the latest 48 hours before the event begins. You can then choose if you want to receive a refund according to §4 (LATE CANCELLATION), alternatively we will offer you a voucher of the total booking value to use at a later point. We require a doctor’s confirmation that you are hindered to participate, except in the period until 2020-08-31 when this is not a request.
§7: LAST MINUTE COMPLICATIONS – IN THE FINAL 48HRS*
If you fall ill, or other unforeseen complications arise in the last 48 hours before the event begins, you must inform us as soon as possible. We will not refund your booking at this point, we will however offer you a voucher of 50% of your booking value to use for another event. We require a doctor’s confirmation that you are hindered to participate, except in the period until 2020-08-31 when this is not a request. Once you have arrived and checked in and then need to leave early, for any reason, we do not refund your remaining days.
§8: ÄNGSBACKA OR THE COURSE FACILITATOR CANCELS – AT ANY POINT*
If Ängsbacka or the course facilitator cancels or postpones the event you will receive a full refund, no fees charged. We intend to communicate any decision to cancel the event at least 30 days in advance*, with a reservation that unforeseen circumstances may prevent us from doing so.
ADDITIONAL AGREEMENTS AND GENERAL POLICES THAT APPLY TO ALL
We expect you to cancel your participation if you, close to the start of (or during the event itself) know, or have a valid reason to believe, that you are carrying a contagious virus. We refer to you having symptoms of for example stomach flu, influenza or COVID-19 here, diseases that may cause an immediate health risk for other participants. Remember, it is your responsibility to do what you can to minimize the risk of infecting others.
If your travel here is cancelled or if you cannot join due to travel restrictions within Sweden or internationally, the above policy still applies and we do under no circumstances reimburse you for any travel tickets bought.
When making a booking with us you agree to our general policies and guidelines. Please note! Some events have alternative/additional policies and guidelines, if this is the case, special care will be given to clearly communicate this to all customers in the booking flow. If you are not sure what applies to the event you are attending, please contact our booking office for clarification.
Making a booking with us equals consent to our Personal Data Policy (as follows):
It is important for us that you as a customer feel safe around how Ängsbacka handles your personal data. Our focus is to give all customers the best service possible; this requires that we have access to the following information about you: name, address, date of birth, phone number and an email-address.
We handle all data in compliance with Swedish law and GDPR. We have chosen to cooperate with Transitor AB (the supplier of our booking system) and in that cooperation we have secured full ownership of the customer database and that it is handled in line with this policy. You always have the full right to take part in the data we have collected from you, as well as to revise and correct them as needed. Access to personal information will only be shared with Ängbacka related partners as course facilitators and program coordinators. They are informed and consent to only use your information to communicate about the event you signed up for and related events they are holding themselves. They are without exception not allowed to sell your personal information to any other party.
* Before the event starting date/time.