Source: https://www.silviotossi.com/othercountries/index.php/widerruf/
Timestamp: 2017-06-29 05:23:05
Document Index: 16350602

Matched Legal Cases: ['§ 1', '§ 2', '§ 3', '§2', '§ 4', '§ 3', '§ 8', '§ 5', '§ 3', '§ 6', '§ 7', '§ 5', '§ 8']

§ 1 Legal basis
You have the right to withdraw from your contractual agreement within 14 days without specifying any reasons in writing.The revocation provision of SILVIO TOSSI is based on the applicable legal requirements. This right of revocation is an integral part of the General Terms and Conditions of www.silviotossi.com.
§ 2 Period of revocation
The period of revocation is 14 days after receipt of your order. You therefore have the option of cancelling the entire order or individual products therein within 14 days of receipt.
§ 3 Cancellation procedures
Your order shall be considered as revoked provided that you have given written notice to SILVIO TOSSI of the cancellation within the given period as indicated under §2 of this agreement. We recommend sending your cancellation by email to the email address: customerservice@silviotossi.com or the company address published under Contact Details. In order to properly identify your cancellation, we request that you indicate the respective order number and the respective product or products.
§ 4 Return shipment
After having given notice of cancellation according to § 3 of this revocation provision, the cancelled goods must be returned without delay, at the latest within 30 days of sending your notice of cancellation to the address published under Contact Details. After having given notice of cancellation SILVIO TOSSI inform you about the return process in detail. This process is different from the country of the customer. Please take note of § 8 (Assumption of costs for return shipments).
§ 5 Acceptance of revocation
Revoking your order entails several obligations in addition to sending written notice of your cancellation as per § 3. Your cancellation only becomes effective and accepted by SILVIO TOSSI under the following conditions: The cancellation must take place within the above mentioned period of revocation After sending written notice, the goods must be returned to SILVIO TOSSI within the above mentioned period The goods may not have been used
The goods must be returned in mint condition, without defects or faults
The goods must be carefully packaged in order to ensure safe transport by post; we recommend filling the bag with tissue paper and wrapping it in tissue paper so as to protect it during shipping.
The goods must bear the original SILVIO TOSSI tag. § 6 Refunding the product price
Has the cancellation been fully accepted by SILVIO TOSSI, you will be reimbursed by SILVIO TOSSI for price you paid for the cancelled product. SILVIO TOSSI is free to choose whether to refund the amount to your credit card or via a bank transfer.
SILVIO TOSSI shall endeavor to undertake reimbursement within 10 days of receipt of the cancelled product; they can, however, in individual cases refer to their legal right to reimburse the amount at the latest within 30 days of receipt of the cancelled product.
Generally, SILVIO TOSSI strives to use the same payment channel for the refund as was used for payment of the order. In other words, if you paid for your product by credit card, your credit card will be credited. If you paid for your product by bank transfer, the purchase price will be refunded by bank remittance.
For accepted cancellations, you will in every case receive a PDF of the credit by email.
§ 7 Non-acceptance of revocation
In the event that SILVIO TOSSI does not accept the revocation, SILVIO TOSSI must justify the reason for this decision in writing (e.g. by email). Reasons which may lead to non-acceptance can be found under § 5 of this revocation provision.
Depending on the justified grounds of non-acceptance, SILVIO TOSSI has the following options:
Full rejection of the cancellation due to non-compliance with the period of revocation. In this case, SILVIO TOSSI will return the cancelled product to you; no credit shall be issued. Partial rejection of the cancellation if the product has been used or returned in faulty condition. In this case, SILVIO TOSSI shall examine the damage and determine the cost of returning the product to its original state; these costs will be deducted from your credit. In this instance you have the choice of taking the product back or accepting the reduced credit.
§ 8 Assumption of costs for return shipments
For cost reasons, SILVIO TOSSI cannot assume all costs of return shipments. The following table shows which costs shall be taken over by SILVIO TOSSI: Returns from Germany: 100% cost assumption by SILVIO TOSSI if the goods are shipped according to the instructions of SILVIO TOSSI.
Returns from Switzerland: 100% cost assumption by SILVIO TOSSI if the goods are shipped with the enclosed return slip.
Returns from the European area, with the exception of Germany: No cost assumption by SILVIO TOSSI; customer bears the cost of return shipping.
Returns from CIS-countries outside of EU: No cost assumption by SILVIO TOSSI; customer bears all the costs of return shipping. The return must be shipped DDP, i.e. delivered duty paid.