Source: http://www.google.com/patents/US8094804?dq=5927278
Timestamp: 2014-03-17 09:58:14
Document Index: 291574688

Matched Legal Cases: ['arts 1', 'arts 1', 'Application No. 2', 'Application No. 2', 'Application No. 2004', 'Application No. 2004', 'Application No. 2000', 'Application No. 04255262', 'Application No. 2', 'Application No. 2469399', 'Application No. 04255262']

Patent US8094804 - Method and apparatus for assessing the status of work waiting for service - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inAdvanced Patent SearchPatentsThe present invention provides a system and method for assessing the status of work waiting for service in a work queue or a work pool. Work items are placed in the work queue or work pool and have a service time goal. The work items in the work queue or work pool are scanned and a required queue position...http://www.google.com/patents/US8094804?utm_source=gb-gplus-sharePatent US8094804 - Method and apparatus for assessing the status of work waiting for serviceAdvanced Patent SearchPublication numberUS8094804 B2Publication typeGrantApplication numberUS 10/673,103Publication dateJan 10, 2012Filing dateSep 26, 2003Priority dateSep 26, 2003Also published asCA2469399A1, CA2469399C, EP1519550A1, US20050071211, US20080275751, US20080275752, US20080275766Publication number10673103, 673103, US 8094804 B2, US 8094804B2, US-B2-8094804, US8094804 B2, US8094804B2InventorsAndrew D. Flockhart, Larry J. Roybal, Robert C. SteinerOriginal AssigneeAvaya Inc.Export CitationBiBTeX, EndNote, RefManPatent Citations (136), Non-Patent Citations (129), Referenced by (4), Classifications (18), Legal Events (7) External Links: USPTO, USPTO Assignment, EspacenetMethod and apparatus for assessing the status of work waiting for serviceUS 8094804 B2Abstract The present invention provides a system and method for assessing the status of work waiting for service in a work queue or a work pool. Work items are placed in the work queue or work pool and have a service time goal. The work items in the work queue or work pool are scanned and a required queue position for each work item is calculated according to the amount of time remaining prior to the expiration of the service time goal and weighted advance time for servicing of work items in the work queue or pool. An array of counters has elements which correspond to required queue positions. Upon the calculation of the required queue position for a work item, the counter corresponding to the required queue position is incremented. When all of the work items are scanned, the array of counters is analyzed to predict a future state of the work queue or work pool.
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H04M3/00Cooperative ClassificationG06Q10/0631, G06Q10/0639, G06Q10/0635, G06Q10/06315, G06Q10/087, H04M3/523, G06Q10/06312European ClassificationH04M3/523, G06Q10/0639, G06Q10/06312, G06Q10/0635, G06Q10/087, G06Q10/06315, G06Q10/0631Legal EventsDateCodeEventDescriptionMar 13, 2013ASAssignmentOwner name: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE,Effective date: 20130307Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA, INC.;REEL/FRAME:030083/0639Feb 22, 2011ASAssignmentEffective date: 20110211Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA INC., A DELAWARE CORPORATION;REEL/FRAME:025863/0535Owner name: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATMay 12, 2009ASAssignmentOwner name: AVAYA TECHNOLOGY LLC, NEW JERSEYFree format text: CONVERSION FROM CORP TO LLC;ASSIGNOR:AVAYA TECHNOLOGY CORP.;REEL/FRAME:022677/0550Effective date: 20050930Owner name: AVAYA TECHNOLOGY LLC,NEW JERSEYFree format text: CONVERSION FROM CORP TO LLC;ASSIGNOR:AVAYA TECHNOLOGY CORP.;US-ASSIGNMENT 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