Source: https://laws-lois.justice.gc.ca/eng/regulations/SOR-2019-244/FullText.html
Timestamp: 2020-07-12 20:02:50
Document Index: 498347196

Matched Legal Cases: ['ART 2', 'art\n30', 'ART 3', 'ART 5', 'ART 6', 'ART 7']

Marginal note:Physical assistance
17 If a member of personnel may be required to provide physical assistance to a person with a disability in the course of carrying out their functions, they must receive training that provides an adequate level of knowledge and skills to carry out those functions, including training on how to
(a) seek information from the person with respect to their preferred method of assistance and any other measures they may require to ensure their safety and their comfort;
(b) manoeuvre mobility aids through doors and on irregular and multi-level surfaces, steps, curbs and elevators;
(c) transfer the person between their own mobility aid and a mobility aid provided by the transportation service provider and between a mobility aid and the person’s passenger seat, including performing appropriate lifting techniques to perform various types of transfers of the person with maximum consideration for their dignity, safety and comfort;
(d) guide and orient a person whose impairment affects their mobility; and
(e) assist a person who has limitations in balance, agility or coordination that affect their mobility.
Marginal note:Handling mobility aids
Marginal note:Using or assisting with special equipment
Marginal note:Definition of special equipment
(2) In this section, special equipment includes
Marginal note:Initial training — timeline
20 (1) A transportation service provider must ensure that a member of personnel has completed training suitable to the requirements of their functions within 60 days after the day on which that member assumes those functions.
Marginal note:Supervision of untrained personnel
(2) Until a member of personnel has completed the training that is suitable to the requirements of their functions, the transportation service provider must ensure that they carry out their functions under the direct supervision of a person who has completed that training.
Marginal note:Refresher training
21 A transportation service provider must ensure that members of personnel who have received training that is required by this Part also receive, at least once every three years, refresher training that is suitable to the requirements of their functions.
Marginal note:Duty to inform personnel
22 If a transportation service provider introduces any new policy, procedure or technology with respect to persons with disabilities or offers any new transportation-related service or facility to assist persons with disabilities, the transportation service provider must, as soon as feasible, inform members of personnel of that new information, unless it is not relevant to the requirements of their functions.
Marginal note:Preparation of training programs
23 (1) A transportation service provider must implement and maintain each training program for members of personnel in accordance with the following requirements:
(a) the training program must include the information set out in Schedule 1;
(b) the training program must be available for inspection by the Agency; and
(c) any new information that is referred to in section 22 must be incorporated in the training program as soon as feasible.
(2) A transportation service provider must consult persons with disabilities in the development of each training program and the principal teaching methods.
Marginal note:Information about training program
(3) A transportation service provider must, as soon as feasible, make available any information about a training program that is set out in Schedule 1, except any personal information or confidential business information, to any person who requests that information.
PART 2Service Requirements Applicable to Carriers
24 The following definitions apply in this Part.
licensee has the same meaning as in subsection 55(1) of the Act. (licencié)
severe allergy means an allergy to an allergen that may cause a person to experience significant physical distress if they are directly exposed to the allergen. (allergie grave)
Marginal note:Air, rail, marine and bus carriers
25 (1) Unless otherwise specified, this Part applies to
(a) every large air carrier that provides a service for the transportation of passengers
(i) between points within Canada,
(ii) from a point of origin in Canada to a point of destination in a foreign country, or
(iii) from a point of origin in a foreign country to a point of destination in Canada;
(b) every rail carrier that provides a service for the transportation of passengers
(i) between three or more provinces,
(ii) between three or more provinces and from a point of origin in Canada to a point of destination in a foreign country, or
(iii) from a point of origin in a foreign country to a point of destination in three or more provinces;
(c) every marine carrier that provides a service for the transportation of passengers between two or more provinces or between Canada and a foreign country if
(i) the service is provided by means of a ferry of 1,000 gross tonnage or more, and
(ii) the carrier offers on-board services to passengers; and
(d) every bus carrier that provides a service for the transportation of passengers between two or more provinces and from a point of origin in Canada to a point of destination in a foreign country.
Marginal note:Definition of large air carrier
(2) In this section, large air carrier means an air carrier that transported a worldwide total of 1,000,000 passengers or more during each of the two preceding calendar years.
26 (1) If an air carrier transports a passenger between Canada and a foreign country and that trip comprises a series of flights, this Part does not apply in respect of any flight in that series except a flight in that series that departs from, or arrives in, a point in Canada.
(2) This Part does not apply to an air carrier in respect of a charter flight except
(a) a charter flight within Canada if one or more seats on that flight are purchased for resale to the public; or
(b) a charter flight to or from Canada if one or more passengers began their itinerary in Canada and one or more seats on that flight are purchased for resale to the public.
(3) A licensee must include the obligation to comply with these Regulations in its contracts with a charterer with respect to flights referred to in subsection (2).
Marginal note:Non-application — certain aircraft
27 The following provisions do not apply to an air carrier in respect of a transportation service provided by means of an aircraft that has a certificated maximum carrying capacity of not more than 29 passengers:
(a) paragraph 35(k); and
(b) if the aisle width between passenger seats is not sufficient to accommodate the use of an on-board wheelchair, paragraph 35(m).
Marginal note:Non-application — certain ferries
28 (1) Section 53 does not apply to a marine carrier in respect of a transportation service provided by means of a ferry if the carrier does not offer assigned passenger seats to passengers.
Marginal note:Clarification — adjacent passenger seats
(2) Despite subsections 50(2) and 51(4) and section 52, if a marine carrier does not offer assigned passenger seats to passengers on a ferry and a person with a disability needs a passenger seat that has an adjacent passenger seat available for their use because of the nature of their disability or for use by their support person or service dog, it is the responsibility of the person with a disability to find such a passenger seat on the ferry.
Marginal note:Non-application — certain buses
29 This Part does not apply to a bus carrier in respect of a transportation service provided by means of a bus that has not more than 39 passenger seats.
Marginal note:No contravention of this Part
30 No person contravenes this Part by reason only that they fail to provide a service that is requested by a person with a disability if the service was to have been provided after the departure of the means of transportation and before its arrival at a terminal and there were no members of personnel on board who provide services to passengers other than the member of personnel who was operating the means of transportation.
No Charge for Required Services
31 (1) Subject to subsection (2), it is prohibited for a carrier to impose a fare or any other charge for any service that the carrier is required by this Part to provide to any person.
(2) The prohibition in subsection (1) does not apply to a carrier in respect of any service that the carrier is required to provide under section 50, 51 or 52 if that service is provided by the carrier for the purpose of a transportation service between Canada and a foreign country.
Marginal note:At least 48 hours
Marginal note:Exception — certain conditions
Marginal note:No advance notice
Marginal note:Conditions for priority boarding
(a) the person has requested assistance with boarding, locating their passenger seat or cabin, transferring between a mobility aid and their passenger seat or storing carry-on baggage;
(b) in the case where the person is blind or has any other visual impairment, the person has requested a description of the layout of the aircraft, train, ferry or bus, as the case may be, or of the location and operation of operating controls at the person’s passenger seat; or
(c) in the case where the person is disabled due to a severe allergy, the person has requested to clean their passenger seat to remove any potential allergens.
Marginal note:Requirement to board
(2) If a person with a disability requests the assistance referred to in paragraph (1)(a) or (b), a carrier may require the person, in order for members of personnel to provide that assistance, to board before the other passengers or, if the person arrives at the boarding area after the end of priority boarding, to board after the other passengers.
Marginal note:Services to be provided on request
(a) assisting the person with checking in at the check-in counter;
(i) providing members of personnel to assist the person to proceed through the security screening process, or
(f) assisting the person in boarding and disembarking and, in the case of a person travelling on a ferry, assisting the person in moving from a vehicle deck to a passenger deck or from a passenger deck to a vehicle deck;
(j) in the case of a person who is blind or has any other visual impairment, describing to the person, before departure or, if impossible because of time constraints, after departure, the layout of the aircraft, train, ferry or bus, as the case may be, including the location of washrooms and exits, and the location and operation of any operating controls at the person’s passenger seat;
(m) in the case of an aircraft, train or ferry, providing the person with an on-board wheelchair;
(n) in the case of an aircraft, train or ferry, assisting the person in moving between their passenger seat and a washroom, including by assisting them in transferring between their passenger seat and an on-board wheelchair;
(o) in the case of an aircraft, permitting a person to use the washroom that has the most amount of space, regardless of where the washroom is located, if the person needs an on-board wheelchair or the assistance of a support person or service dog to use a washroom;
(p) in the case of a person who is blind or has any other visual impairment, describing to the person, if a meal is offered on board, all the food and beverages that are offered for consumption or providing a menu in large print or in Braille;
(q) if a meal is served on board to the person, assisting the person with the meal by opening packages, identifying food items and their location and cutting large food portions;
(r) if the person is not able to access a food-service car on a train, permitting the person and any support person to order a meal, and be served the meal, at their passenger seats or in their cabin;
(s) assisting the person in proceeding through border clearance;
(v) assisting the person, after disembarkation, in proceeding to a location where the person may receive assistance to proceed to the curbside zone from a member of the terminal operator‘s personnel; and
(w) assisting the person, if they are transferring to another segment of their trip within the same terminal, in proceeding to a location where the person may receive assistance from a member of the receiving carrier‘s personnel.
Marginal note:Bus transportation — services
36 (1) A bus carrier must ensure that members of personnel on board the bus, on the request of a person with a disability who is using a mobility aid, provide the following services:
(a) if the bus is not equipped with a washroom that accommodates a person using a mobility aid and any support person, stopping the bus, at least every two and a half hours, at a rest stop with such a washroom or at a rest stop chosen by the person under paragraph 54(2)(b);
(b) allowing the person an adequate amount of time to use washrooms at rest stops, taking into account the additional time that is required for the person to board and disembark from the bus; and
(c) permitting the person to board or disembark at a stop of their choice if the member of personnel who is operating the bus considers it safe to do so and, if not, informing the person of the location of the closest safe stop.
Marginal note:Additional services
(2) A bus carrier must ensure that members of personnel on board the bus, on the request of a person with a disability, provide the following services:
(a) assisting the person with boarding and disembarking at any stops and with their baggage; and
(b) assisting the person to proceed to the curbside zone.
Marginal note:Persons not independently mobile
38 Unless a person with a disability is able to request assistance from members of personnel by means of a call button, the carrier must ensure that members of personnel periodically inquire about the person’s needs and attend to those needs if the services requested by the person are services that are required by this Part.
Marginal note:Personal electronic device
39 A carrier that is subject to the requirements set out in section 81, 117, 164 or 205 must, on the request of a person with a disability, provide to the person, for their use while on board, a personal electronic device that is referred to in that section.
Transportation of Mobility Aids and Other Assistive Devices
Marginal note:Priority baggage
Marginal note:Option to retain
Marginal note:Disassembly and reassembly
Marginal note:On-board storage — trains or ferries
Marginal note:On-board storage — aircraft or buses
Marginal note:Refused transportation — aircraft
Marginal note:Refused transportation — trains
Marginal note:Refused transportation — ferries
Marginal note:Refused transportation — buses
Marginal note:Explanation of refusal and alternatives
Marginal note:Small assistive devices
Marginal note:Duty to transport
50 (1) A carrier must, on the request of a person with a disability, accept a support person for transport if, because of the nature of their disability, the person, after departure and before arrival, needs
(a) assistance with eating meals, taking medication, using the washroom;
(b) assistance with transferring to and from a passenger seat;
(c) assistance with orientation or communication; or
(d) physical assistance in the event of an emergency, including in the case of an evacuation or decompression.
Marginal note:Adjacent passenger seat
(2) The carrier must provide a passenger seat for the support person that is adjacent to the passenger seat of the person with a disability.
51 (1) A carrier must, on the request of a person with a disability who needs to travel with a service dog, accept the service dog for transport and permit the animal to accompany the person on board, subject to subsection (2).
Marginal note:Electronic copy
Marginal note:Additional space for service dog
Marginal note:Duty to provide additional seating space
52 On the request of a person with a disability who needs more than one passenger seat because of the nature of their disability, the carrier must provide to the person any passenger seat adjacent to their passenger seat that is needed by the person.
Marginal note:Duty to establish buffer zone
Marginal note:Definition of bank of seats
(2) In this section, bank of seats means passenger seats that are immediately adjacent to each other and does not include passenger seats that are across the aisle.
Marginal note:Reservations — identification of needs
54 (1) If a person with a disability identifies the nature of their disability when making a reservation with a carrier, the carrier must engage in a dialogue with the person for the purpose of identifying their needs in relation to their disability and the services offered by the carrier in relation to those needs.
Marginal note:Reservations — bus
(2) If a person with a disability identifies the nature of their disability when making a reservation with a bus carrier, the bus carrier must
(a) provide information about any stops and transfer points; and
(b) advise the person in advance if the route does not have a regularly scheduled stop at a rest stop that has a washroom that accommodates a person using a mobility aid and any support person and offer the person their choice of alternative rest stops on the route.
Marginal note:Accessible seats or cabins
55 If a person with a disability identifies the nature of their disability when making a reservation with a carrier, the carrier must
(a) before assigning a passenger seat or cabin to a person with a disability, inform the person of the passenger seats and cabins that are available in the class of service that the person has requested and that have equipment and facilities that best meet the accessibility needs of that person, such as a wheelchair-accessible washroom or a passenger seat that has additional leg room, a larger seat pitch or movable armrests; and
(b) in assigning a passenger seat or cabin to a person with a disability, take into account the person’s opinion with respect to which seats or cabins would best meet the accessibility needs of that person.
Marginal note:Mobility aids — maximum weight and dimensions
Marginal note:On-board announcements
57 A carrier must, on the request of a person with a disability, ensure that any public announcement that is made on board is made in an audio format or a visual format.
Procedures Applicable to Requests for Services
Marginal note:Written confirmation of services
58 If a carrier is required by this Part to provide a service to a person with a disability, the carrier must, without delay, indicate in the record of a person’s travel reservation the services that the carrier will provide to the person and include a written confirmation of the services in the itinerary that is issued to the person and, if a service is confirmed only after the itinerary is issued, the carrier must, without delay, provide a written confirmation of the service.
Marginal note:Retention of electronic copies
60 (1) It is prohibited for a carrier to refuse to transport a person with a disability unless the transportation of the person would impose an undue hardship on the carrier.
Marginal note:Explanation of refusal
(2) If a carrier refuses to transport a person with a disability, the carrier must, at the time of the refusal, inform the person of the carrier’s reasons for the refusal and, not later than 10 days after the day of the refusal, provide the person with a written notice setting out the reasons for the refusal, including the following:
(a) the evidence of undue hardship, such as an engineering report, a medical report or an expert opinion that demonstrates that the risk is significant enough that it would be unreasonable to waive or modify a requirement;
(b) any relevant rule, policy or procedure or regulation; and
(c) the duration of the refusal and the conditions, if any, under which the carrier would accept the person for transport.
61 If the mobility aid of a person with a disability is not retained by the person during transport and it is damaged, destroyed or lost during transport or is not made available to the person at the time of their arrival at their destination, the carrier must, without delay and at the carrier’s own expense,
(a) provide them with a temporary replacement mobility aid that meets their needs in relation to their mobility and that they are permitted to use until their mobility aid is returned to them or is repaired or replaced or until they are reimbursed by the carrier for the loss of the mobility aid;
Marginal note:Air transportation — special declaration of interest
Marginal note:Period for making special declaration
Marginal note:Notice on website
Montreal Convention means the Convention for the Unification of Certain Rules for International Carriage by Air, signed on May 28, 1999, at Montréal, Quebec, Canada. (Convention de Montréal)
Warsaw Convention means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed on October 12, 1929 at Warsaw, Poland. (Convention de Varsovie)
PART 3Technical Requirements Applicable to Carriers
DIVISION 1Air Carriers
63 (1) The following definitions apply in this section.
Canadian has the same meaning as in subsection 55(1) of the Act. (Canadien)
domestic service has the same meaning as in subsection 55(1) of the Act. (service intérieur)
international service has the same meaning as in subsection 55(1) of the Act. (service international)
large air carrier means an air carrier that transported a worldwide total of 1,000,000 passengers or more during each of the two preceding calendar years. (gros transporteur aérien)
Marginal note:Canadian large air carriers
(2) Unless otherwise specified, this Division applies to every large air carrier that is a Canadian and that provides a domestic service or international service for the transportation of passengers.
64 This Division does not apply to an air carrier in respect of any aircraft that
(a) has a certificated maximum carrying capacity of not more than 29 passengers;
(b) was manufactured before May 13, 2009; or
(c) is leased by the carrier on a short-term basis in order to respond to an emergency or to replace an aircraft that requires repairs due to an unforeseen mechanical failure.
Marginal note:Non-application of sections 77 and 78 — certain aircraft
65 Sections 77 and 78 do not apply to an air carrier in respect of any aircraft that has only one aisle.
Marginal note:Pre-existing aircraft
66 (1) Subject to subsections (2) and (3), the provisions of this Division, except sections 72, 73, 76 and 81, do not apply to a pre-existing aircraft.
(2) Sections 69 to 71 apply to a pre-existing aircraft with respect to any lift, ramp or stairs that are portable and not integrated with the pre-existing aircraft.
(3) If a carrier makes a modification — other than a modification to a mechanical, electrical or plumbing system or a modification carried out for an aesthetic purpose or for maintenance or repair — to any amenity or equipment that is used in a pre-existing aircraft, the carrier must ensure that the modified amenity or equipment meets the requirements of this Division, except in the following circumstances:
(a) the dimensions of the aircraft or of the amenity or equipment are unalterable;
(b) the structural integrity or safe operation of the aircraft or of the amenity or equipment would be materially affected; or
Marginal note:Definition of pre-existing aircraft
(4) In this section, a pre-existing aircraft means an aircraft that was
(b) purchased or leased by the carrier on or after the day on which this section comes into force, if the carrier submitted the call for tenders in respect of that aircraft before that day.
Marginal note:Unavailability of compliant amenity or equipment
67 A carrier does not contravene a requirement of this Division that applies to an amenity or equipment used in an aircraft if the amenity or equipment does not comply with that requirement because
(a) a compliant amenity or equipment is not reasonably available for purchase from any manufacturer or supplier; or
(b) a compliant amenity or equipment could not be certified for installation on the aircraft.
68 A carrier must ensure that any aircraft that it owns, operates or leases and any related facilities, including any amenities and equipment used in them, meet the requirements set out in this Division.
70 A ramp that is used to assist a person with a disability, including a person in a mobility aid, to board or disembark from an aircraft must
Marginal note:Mandatory wheelchair-accessible washroom
Marginal note:On-board entertainment system
80 An on-board entertainment system on an aircraft must be equipped to permit a person with a disability to
(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.
81 (1) If a pre-existing aircraft referred to in subsection 66(4) has an on-board entertainment system that does not offer closed captioning and audio description, the aircraft must be equipped with personal electronic devices in a number that is sufficient to accommodate the number of persons with disabilities who have made a request for such a device.
Marginal note:Personal electronic devices
(2) The personal electronic devices must be pre-loaded with — or the aircraft must provide wireless streaming of — entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content.
Marginal note:Floors
82 The floors of an aircraft must meet the requirements set out in clauses 4.3.1 to 4.3.3 of CSA B651-18.
Marginal note:Tactile attention indicator surfaces
83 Tactile attention indicator surfaces on an aircraft must
(a) be located at the top of stairs and at any other location where there is an unprotected drop-off edge and a change in elevation greater than 250 mm or where the ratio of the slope to surface is steeper than 1:3; and
(b) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18.
Marginal note:Signage
84 (1) Signage on an aircraft must
(a) indicate any services, facilities, amenities or equipment that are offered and the direction to follow in order to access them;
(b) be positioned to avoid shadow areas and glare and have a glare-free surface;
(c) be colour-contrasted with its background; and
(d) except in the case of electronic signage, meet the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.
Marginal note:Electronic signage
(2) Electronic signage must
(a) have letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and
(b) meet the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.
Marginal note:Mandatory accessible path of travel
Marginal note:Wheelchair-accessible area
Marginal note:Shower facility and cabin
Marginal note:Train — diaphragm
101 (1) A diaphragm on a train must
(a) meet the requirements set out in clauses 5.1.1(a) to (d) of CSA B651-18; and
(b) have vertical handholds that are located on both sides of the diaphragm.
Marginal note:Definition of diaphragm
(2) In this section, diaphragm means the passageway between rail cars.
102 Passenger seats on a train must be equipped with
(a) movable armrests on at least 10% of the seats, which seats are evenly distributed throughout each rail car, except a food service rail car;
Marginal note:Transfer seat
Marginal note:Mandatory mobility aid space and transfer seat
Marginal note:Maximum of two mobility aid spaces
Marginal note:Food service rail car
Marginal note:Storage of mobility aids
Marginal note:Protection from damage
108 A train must have available on board
(b) at least five electronic devices that provide passenger safety information in an audio and visual format and permit a person with a disability to adjust the volume of the audio output and the size of the font.
109 If a rail car is equipped with a window emergency exit, the window emergency exit must be identified by a contrasting colour strip around the perimeter and by tactile and Braille signage.
110 A washroom on a train, other than a wheelchair-accessible washroom, must
(a) meet the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a) and except that
(i) the reference to “clause 4.2” in clause 6.2.4.1 must be read as excluding clause 4.2.2,
(ii) the reference to “clause 5.2” in clause 6.3.2 must be read as excluding clause 5.2.2, and
(iii) the reference to “clause 6.2.3” in clause 6.3.1.1(b) must be read as excluding clauses 6.2.3.1(c) and (d); and
(b) be equipped with at least two call buttons or two other devices for signalling an emergency that
(i) are located such that at least one button or device is not more than 450 mm above the floor and at least one other button or device is 800 mm to 1,100 mm above the floor,
(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and
(iii) are operable using minimal force.
Marginal note:Menu display board
113 A menu display board in a food service rail car on a train must
(a) be positioned at a height that allows it to be easily seen by a person using a wheelchair;
(d) meet the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.
Marginal note:Counter
114 A counter in a food service rail car on a train must meet the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18.
Marginal note:Location of food service rail car
115 A food service rail car on a train must be adjacent to a rail car that has a mobility aid space or a rail car that has a wheelchair-accessible cabin.
116 An on-board entertainment system on a train must be equipped to permit a person with a disability to
(i) through an interface that meets the requirements for an interface that are set out in the Web Content Accessibility Guidelines, or
Marginal note:Pre-existing train
117 (1) If a pre-existing train referred to in subsection 87(4) has an on-board entertainment system that does not offer closed captioning and audio description, the train must be equipped with personal electronic devices in a number that is sufficient to accommodate the number of persons with disabilities who have made a request for such a device.
(2) The personal electronic devices must be pre-loaded with — or the train must provide wireless streaming of — entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content.
Marginal note:Standard cabin
118 (1) A cabin on a train, other than a wheelchair-accessible cabin, must be equipped with
(a) operating controls that meet the requirements set out in clause 4.2 of CSA B651-18, except clause 4.2.2;
(b) doors that meet the requirements set out in clause 5.2 of CSA B651-18, except clauses 5.2.1, 5.2.2 and 5.2.9.2 and except that the reference to “clause 4.2” in clause 5.2.7.1(a) must be read as excluding clause 4.2.2; and
(c) at least two call buttons or two other devices for signalling an emergency that
(i) are located such that at least one is not more than 450 mm above the floor, and at least one other is 800 mm to 1,100 mm above the floor,
Marginal note:Protruding objects
(2) If there are objects that protrude more than 100 mm from the wall in a standard cabin, the objects must be cane-detectable at or below 680 mm from the floor or their undersides must be at a height of at least 2,030 mm from the floor.
Marginal note:Wheelchair-accessible cabin
Marginal note:Mandatory wheelchair-accessible cabin
Marginal note:Standard shower facilities
121 A shower facility on a train, other than a wheelchair-accessible shower facility, must meet the requirements set out in clause 6.5 of CSA B651-18, except clauses 6.5.5.1, 6.5.5.2 and 6.5.5.3(c)(i) and except that the reference to “clause 4.2” in clause 6.2.3.3(a) must be read as excluding clause 4.2.2.
Marginal note:Wheelchair-accessible shower facility
Marginal note:Mandatory wheelchair-accessible shower facility
Marginal note:Interior door and doorway
Marginal note:Exterior door
Marginal note:Handrails
126 Handrails on a train must meet the requirements set out in clauses 5.3.1 and 5.3.2 of CSA B651-18.
127 The floors of a train must meet the requirements set out in clauses 4.3.1 to 4.3.3 of CSA B651-18.
128 Tactile attention indicator surfaces on a train must
Marginal note:Operating controls
130 (1) Signage on a train, other than a menu display board referred to in section 113, must
Marginal note:Elevator
131 If a train is equipped with an elevator, the elevator must meet the requirements set out in clause 5.6.1 of CSA B651-18.
Marginal note:Alarm system
132 If a train is equipped with an alarm system, including in a cabin, the alarm system must consist of both a visual alarm and an audible alarm. A visual alarm must meet the requirements set out in clause 5.7.1 of CSA B651-18.
133 (1) A train and any related facilities, including any amenities and equipment used in them, that are subject to any requirements of this Division must be in good working order and properly maintained.
DIVISION 3Marine Carriers
134 Unless otherwise specified, this Division applies to every marine carrier that provides a service for the transportation of passengers between two or more provinces or from a point of origin in Canada to a point of destination in a foreign country if
(a) the service is provided by means of a ferry of 1,000 gross tonnage or more; and
(b) the carrier offers on-board services to passengers.
Marginal note:Pre-existing ferries
135 (1) Subject to subsections (2) and (3), the provisions of this Division, except sections 143, 144, 153, 164 and 178, do not apply to a pre-existing ferry.
(2) Sections 138, 140 and 142 apply to a pre-existing ferry with respect to any step box, ramp, gangway or stairs that are portable and not integrated with the pre-existing ferry.
(3) If a carrier makes a modification — other than a modification to a mechanical, electrical or plumbing system or a modification carried out for an aesthetic purpose or for maintenance or repair — to any amenity or equipment that is used in a pre-existing ferry, the carrier must ensure that the modified amenity or equipment meets the requirements of this Division, except in the following circumstances:
(a) the dimensions of the ferry or of the amenity or equipment are unalterable;
(b) the structural integrity or safe operation of the ferry or of the amenity or equipment would be materially affected; or
Marginal note:Definition of pre-existing ferry
(4) In this section, a pre-existing ferry means a ferry that was
(b) purchased or leased by the carrier on or after the day on which this section comes into force, if the carrier submitted the call for tenders in respect of that ferry before that day.
136 This Division does not apply in respect of a ferry that is leased by a carrier on a short-term basis in order to respond to an emergency or to replace a ferry that requires repairs due to an unforeseen mechanical failure.
137 A carrier must ensure that any ferry that it owns, operates or leases and any related facilities, including any amenities and equipment used in them, meet the requirements set out in this Division.
Marginal note:Ramp or gangway
142 (1) Any stairs that are used to board or disembark from a ferry, and any interior stairs on a ferry, must
(2) For a period of two years beginning on the day on which this section comes into force, subsection (1) does not apply in respect of stairs that are portable and not integrated with the ferry.
Marginal note:Accessible paths of travel
147 Passenger seats on a ferry must be equipped with
(a) movable armrests on at least 10% of the seats, which seats are evenly distributed throughout each passenger seating area, except a food service area or lounge area; and
(b) if there are call buttons, call buttons that are
Marginal note:Food service and lounge areas
153 Each passenger deck of a ferry must have available on board
154 If a ferry is equipped with a window emergency exit, the window emergency exit must be identified by a contrasting colour strip around the perimeter and by tactile and Braille signage.
155 A washroom on a ferry, other than a wheelchair-accessible washroom, must
(iii) the reference to “clause 6.2.3” in clause 6.3.1.1(b) must be read as excluding clauses 6.2.3.1(c) and 6.2.3.1(d); and
158 A menu display board in a food service area on a ferry must
159 A counter in a food service area or a lounge area on a ferry must meet the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18.
160 At least 5% of the total number of tables in a food service area or lounge area on a ferry must be identified by the International Symbol of Access and meet the requirements set out in clauses 6.7.1.1 to 6.7.1.3 of CSA B651-18.
Marginal note:Food service counter
161 (1) In a food service area or a lounge area on a ferry, a handrail must be provided along the side of a food-service counter and the floor area adjacent to the counter must meet the requirements set out in clauses 4.4.2, 5.1.1 and 5.1.2 of CSA B651-18.
Marginal note:Lineup guide
(2) Lineup guides in a food service area or a lounge area on a ferry must meet the requirements set out in clause 5.1.3 of CSA B651-18.
Marginal note:Service counter
162 A counter that is used for serving passengers on a ferry, except a food-service counter referred to in subsection 161(1), must
(a) have at least one section that meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18;
(b) be free of any object that could impede verbal or visual communications between a passenger and a member of personnel; and
(c) have a glare-free surface and be colour-contrasted with its background.
163 An on-board entertainment system on a ferry must be equipped to permit a person with a disability to
Marginal note:Pre-existing ferry
164 (1) If a pre-existing ferry referred to in subsection 135(4) has an on-board entertainment system that does not offer closed captioning and audio description, the ferry must be equipped with personal electronic devices in a number that is sufficient to accommodate the number of persons with disabilities who have made a request for such a device.
(2) The personal electronic devices must be pre-loaded with — or the ferry must provide wireless streaming of — entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content.
165 (1) A cabin on a ferry, other than a wheelchair-accessible cabin, must be equipped with
Marginal note:Protruding object
166 A wheelchair-accessible cabin on a ferry must
Marginal note:Standard shower facility
168 A shower facility on a ferry, other than a wheelchair-accessible shower facility, must meet the requirements set out in clause 6.5 of CSA B651-18, except clauses 6.5.5.1, 6.5.5.2 and 6.5.5.3(c)(i) and except that the reference to “clause 4.2” in clause 6.2.3.3(a) must be read as excluding clause 4.2.2.
173 Handrails on a ferry must meet the requirements set out in clauses 5.3.1 and 5.3.2 of CSA B651-18.
174 The floors of a ferry must meet the requirements set out in clauses 4.3.1 to 4.3.3 of CSA B651-18.
175 Tactile attention indicator surfaces on a ferry must
177 (1) Signage on a ferry, other than a menu display board referred to in section 158, must
(a) indicate any services, facilities, amenities or equipment that are offered and of the direction to follow in order to access them;
Marginal note:Designated relief areas
179 A ferry that has more than one deck must have at least one elevator that
(a) provides service from a vehicle deck to all passenger decks, except to a deck that does not have a housing to protect the elevator from the weather; and
(b) meets the requirements set out in clause 5.6.1 of CSA B651-18.
Marginal note:Non-operational elevator
180 Each elevator on a ferry must have signage that warns passengers that the elevator may not be operational when the ferry’s roll exceeds the safe operating criteria established by the manufacturer of the elevator.
181 If a ferry is equipped with an alarm system, including in a cabin, the alarm system must provide both a visual alarm and an audible alarm. A visual alarm must meet the requirements set out in clause 5.7.1 of CSA B651-18.
182 (1) A ferry and any related facilities, including any amenities and equipment used in them, that are subject to any requirements of this Division must be in good working order and properly maintained.
DIVISION 4Bus Carriers
183 Unless otherwise specified, this Division applies to every bus carrier that provides a service for the transportation of passengers between two or more provinces and from a point of origin in Canada to a point of destination in a foreign country.
184 This Division does not apply to a bus carrier in respect of any bus that has a maximum carrying capacity of not more than 39 passengers.
Marginal note:Pre-existing buses
185 (1) Subject to subsections (2) and (3), the provisions of this Division, except sections 199 and 205, do not apply to a pre-existing bus.
(2) Sections 188 and 189 apply to a pre-existing bus with respect to any lift, ramp or bridge plate that is portable and not integrated with the pre-existing bus.
(3) If a carrier makes a modification — other than a modification to a mechanical, electrical or plumbing system or a modification carried out for an aesthetic purpose or for maintenance or repair — to any amenity or equipment that is used in a pre-existing bus, the carrier must ensure that the modified amenity or equipment meets the requirements of this Division, except in the following circumstances:
(a) the dimensions of the bus or of the amenity or equipment are unalterable;
(b) the structural integrity or safe operation of the bus or of the amenity or equipment would be materially affected; or
Marginal note:Definition of pre-existing bus
(4) In this section, a pre-existing bus means a bus that was
(b) purchased or leased by the carrier on or after the day on which this section comes into force, if the carrier submitted the call for tenders in respect of that bus before that day.
186 This Division does not apply in respect of a bus that is leased by a carrier on a short-term basis in order to respond to an emergency or to replace a bus that requires repairs due to an unforeseen mechanical failure.
187 A carrier must ensure that any bus that it owns, operates or leases and any related facilities, including any amenities and equipment used in them, meet the requirements set out in this Division.
204 An on-board entertainment system on a bus must be equipped to permit a person with a disability to
(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description functions, change the language of choice, control the volume and select channels
Marginal note:Pre-existing bus
205 (1) If a pre-existing bus referred to in subsection 185(4) has an on-board entertainment system that does not offer closed captioning and audio description, the bus must be equipped with personal electronic devices in a number that is sufficient to accommodate the number of persons with disabilities who have made a request for such a device.
(2) The personal electronic devices must be pre-loaded with — or the bus must provide wireless streaming of — entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content.
Marginal note:Grab bars, handholds and stanchions
206 Grab bars, handholds and stanchions on a bus must
(a) be sturdy, rounded and free of any sharp or abrasive element;
(b) have an exterior diameter and a clearance from the surface to which they are attached that permit them to be easily grasped;
(c) be colour-contrasted with their background;
(d) have a slip-resistant surface;
(e) be located
(i) where passengers are required to pay fares or show proof of payment,
(ii) close to mobility aid spaces,
(iii) in priority seating areas, and
(iv) on each side of a door;
(f) be evenly distributed throughout the bus to assist persons with disabilities to safely board and disembark and to sit and stand;
(g) be located so as to not interfere with the turning and manoeuvring space that may be required by a person using a mobility aid to access a mobility aid space; and
(h) if they are located at a door, be within the reach of a person standing at ground level and installed in a manner that ensures that they are inside the bus when the doors are closed.
207 The floors of a bus must meet the requirements set out in clauses 4.3.1 to 4.3.3 of CSA B651-18.
208 Tactile attention indicator surfaces on a bus must
210 (1) Signage on a bus must
Marginal note:Duty of terminal operator
221 A terminal operator must ensure that any terminal that it owns, operates or leases and any related facilities, including any amenities or equipment used in them, meet the requirements set out in this Division.
Marginal note:Terminal — requirements
Marginal note:Lift, ramp or stairs — requirements
Marginal note:No level boarding — airports
Marginal note:Wheelchairs
225 (1) A terminal must have wheelchairs available for use by passengers in a number that is sufficient to accommodate the number of persons with disabilities who are likely to use them at any one time.
(2) A wheelchair that is available for use by passengers at a terminal must have
(a) footrests and wheel locks; and
(b) in the case of a wheelchair used for boarding,
(i) movable armrests and an occupant restraint device, and
(ii) a backrest of a height that permits the person using the wheelchair to be safely and easily transferred to and from a seat.
Marginal note:Seats
226 A terminal must have
(a) seats that are located along paths of travel at regular intervals of approximately 30 m; and
(b) in every boarding area, designated priority seats for persons with disabilities that
(i) are located so as to be close to members of personnel who are stationed at the boarding gate,
(ii) are located so as to permit them to view screens or other boards that display information relating to departures or gate or track assignments, and
(iii) are marked with signage that specifies that persons with disabilities have priority access.
Marginal note:Designated relief area
(2) The terminal must have signage that indicates the direction to follow in order to access a designated relief area for service dogs.
Marginal note:Designated relief area outside terminal
(3) A terminal must have a designated area for service dogs to relieve themselves that is located outside of the terminal and that a person with a disability may reach from the terminal by means of a path of travel that is accessible to persons with disabilities.
Marginal note:Direct access from restricted area
(4) A terminal must have a designated area for service dogs to relieve themselves that a person with a disability may reach, from the area of the terminal into which access is strictly controlled, by means of a path of travel that is accessible to persons with disabilities and that does not require the person to exit and re-enter that area.
Marginal note:Light-rail trains and shuttle buses
228 Sections 90 to 93, 96, 102, 109, 127 to 130, 190, 195, 197 and 206 apply, with any modifications that the circumstances require, in respect of any light-rail train and any shuttle bus that operates between any facilities of a terminal.
Marginal note:Obstruction due to repairs or maintenance
229 If there is any object that is obstructing a path of travel inside or outside of a terminal because of repairs or maintenance, it must be detectable by a person using a cane.
Marginal note:Non-accessible path of travel
230 If a path of travel inside or outside of a terminal is not accessible to a person with a disability, including because there are stairs or escalators, there must be an alternative path of travel that is accessible to persons with disabilities and that allows them to access the desired service or reach the desired destination.
231 (1) A terminal or any related facility that is subject to any requirement under this Division — including a shuttle bus or a light-rail train that operates between any facilities of a terminal — must be in good working order and properly maintained.
(2) If any facilities that are referred to in subsection (1), including any amenities or equipment used in those facilities, are not in good working order, they must be repaired as soon as possible and, until they are repaired, measures must be taken that will result in a substantially equivalent or greater level of accessibility for persons with disabilities.
PART 5Requirements Applicable to CATSA and CBSA
Marginal note:Services to assist persons with disabilities
232 During the security screening process, CATSA must, on the request of a person with a disability, provide the following services without delay:
(a) expediting the security screening process by directing the person, and any support person travelling with them, to the front of a line or to any other line that is intended to expedite the security screening process;
(b) permitting a representative of an air carrier or an individual with a security pass issued by an air carrier or the airport to accompany the person through the security screening checkpoint;
(c) assisting the person with proceeding through the steps of the security screening process, including by providing verbal or visual cues or additional instructions; and
(d) assisting the person with the placement of carry-on baggage and personal items on a screening belt and with their retrieval.
Marginal note:Assistive device, support person or service dog
Marginal note:Separate screening of assistive device
(2) If CATSA removes an assistive device from a person with a disability for a separate screening, CATSA must immediately return the assistive device to the person after it has been screened.
Marginal note:Separate screening of mobility aid
234 During the border clearance process, the CBSA must, on the request of a person with a disability, provide the following services without delay:
(a) expediting the border clearance process by directing the person, and any support person travelling with them, to the front of the line or to any other line that is intended to expedite the border clearance process;
(b) assisting the person with proceeding through the steps of the border clearance process, including by providing verbal or visual cues or additional instructions;
(c) assisting the person to complete a declaration card or by collecting a verbal declaration; and
(d) assisting the person with the placement of personal items on a counter for inspection and with their retrieval, if the person must undergo more extensive clearance.
235 (1) In any areas of a terminal that are used for the purposes of security screening or border clearance of passengers, CATSA and the CBSA must, with respect to any signage that is under their respective control, ensure that the signage
(a) is located at strategic points throughout those areas, such as close to washrooms and exits;
(b) is positioned to avoid shadow areas and glare and have a glare-free surface;
(c) is colour-contrasted with its background; and
(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.
(2) CATSA and the CBSA must ensure that electronic signage
(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and
(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.
PART 6[Repealed, SOR/2019-244, s. 239]
236 [Repealed, SOR/2019-244, s. 239]
237 [Repealed, SOR/2019-244, s. 239]
PART 7Amendments to these Regulations, Consequential Amendments and Coming into Force
239 [Amendments]
241 [Amendments]
242 [Amendments]
243 (1) Subject to subsections (2) to (4), these Regulations come into force on the first anniversary of the day on which they are registered.
Marginal note:Two years after registration
(2) Sections 72, 73, 97, 98, 143, 144, and 225 and subsection 227(4) come into force on the second anniversary of the day on which these Regulations are registered.
Marginal note:Three years after registration
(3) Sections 11, 69, 70, 92 to 95, 140, 141, 188, 189, 190, 191, 223 and 224 come into force on the third anniversary of the day on which these Regulations are registered.
Marginal note: Accessible Canada Act
Footnote *(4) If Bill C-81, introduced in the 1st session of the 42nd Parliament and entitled the Accessible Canada Act , receives royal assent, then sections 238 to 240 of these Regulations come into force on the day on which section 169 of that Act comes into force.
Return to footnote *[Note: Sections 238 to 240 in force July 11, 2019, see SI/2019-55.]
SCHEDULE 1(Section 23)Training Program Information
(Name, address and description of transportation service provider)
Name and title of person responsible for managing the training program for the transportation service provider.
List of the occupational categories of members of personnel who must complete the training program under the Regulations (specify):
(a) occupational categories of members of personnel who interact with the public;
(b) occupational categories of members of personnel who participate in making decisions or developing policies or procedures in relation to the requirements of these Regulations;
(c) occupational categories of members of personnel who provide physical assistance;
(d) occupational categories of members of personnel who handle mobility aids; and
(e) occupational categories of members of personnel who use, or assist a person with a disability in using, special equipment.
Description of the subject matter covered in the training program.
Description of the principal teaching methods and the types of educational and support materials used in the training program.
Number of hours of training provided to members of personnel in the initial training program.
Average period between a member of personnel’s assumption of their functions and the initial training program.
Frequency and nature of refresher training programs and the number of hours of refresher training provided to members of personnel.
Qualifications and title of any person who provides the initial training and refresher training programs.
Means used to consult persons with disabilities in the development of the training program and the principal teaching methods.
Means used to ensure that members of personnel receive training that is suitable to the requirements of their functions and that provides an adequate level of knowledge and skills to carry out those functions.
Means used to ensure that members of personnel complete the initial training and refresher training programs within the timelines that are specified by these Regulations.
Means used to record and monitor the completion of the initial training and refresher training programs by each member of personnel, including the dates on which the initial training and refresher training programs were completed.
If the transportation service provider enters into any agreement or arrangement with a person for the provision of transportation-related services or facilities, a list of the transportation-related services or facilities that are provided under each agreement or arrangement.
(Signature, name and title of authorized representative of transportation service provider)
[Repealed, SOR/2019-244, s. 240]