Source: https://www.consumerfinance.gov/policy-compliance/rulemaking/regulations/1024/40/
Timestamp: 2020-06-03 07:47:00
Document Index: 36101405

Matched Legal Cases: ['§ 1024', '§ 1024', '§ 1024', '§ 1024', '§ 1024', '§ 1024', '§ 1024', '§ 1024', '§ 1024', '§ 1024']

§ 1024.40 Continuity of contact. | Consumer Financial Protection Bureau
Official interpretation of 40(a) In general. Show Hide
See interpretation of 40(a) In general. in Supplement I
(1) Assign personnel to a delinquent borrower by the time the servicer provides the borrower with the written notice required by § 1024.39(b), but in any event, not later than the 45th day of the borrower's delinquency.
(ii) Actions the borrower must take to be evaluated for such loss mitigation options, including actions the borrower must take to submit a complete loss mitigation application, as defined in § 1024.41, and, if applicable, actions the borrower must take to appeal the servicer's determination to deny a borrower's loss mitigation application for any trial or permanent loan modification program offered by the servicer;
(v) Applicable loss mitigation deadlines established by an owner or assignee of the borrower's mortgage loan or § 1024.41.
(4) Provide a delinquent borrower with information about the procedures for submitting a notice of error pursuant to § 1024.35 or an information request pursuant to § 1024.36.
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