Source: http://www.telecomdiary.com/in/faq/dnd-faqs-india/comment-page-1/
Timestamp: 2019-09-21 16:06:03
Document Index: 97193305

Matched Legal Cases: ['ART 0', 'ART 0', 'ART 0', 'ART 0', 'ART 0', 'ART 0']

DND FAQ - Do NoT Disturb services in India - TelecomDiary
DND FAQ’s – Do Not Disturb in India
TelecomDiary 26th Jun 16 27
National Customer Preference Registry (NCPR) is earlier known as Do Not Disturb (DND) and still familiar with the same name. NCPR is a TRAI initiative to enable mobile / land-line subscribers in India to choose what kind of commercials communication they want to receive or block all.
Any message, voice or SMS sent to mobile / land-line users informing about, or soliciting or promoting any commercial products or services is Commercial Communication.
What is Unsolicited Commercial communication?
UCC (Unsolicited Commercial communication) is any message, voice or SMS sent to mobile / land-line without subscriber opting for it.
All messages promoting material or advertisement of a product or service are Promotional messages and if a subscriber has not authorized are Unsolicited Commercial communication.
However, any Transactional messages or communication transmitted by / advised by State or Central government or its agencies does not fall under UCC.
Alerts and information from your Bank / Financial institution about your Bank accounts, Credit cards, Investments, Insurance policies & etc., are Transactional messages.
Messages or calls confirming your travel or your travel related information from Railways, Airlines or Government / Private Bus operators are Transactional messages.
Or any messages, authorized by users like Subscriptions, Movie tickets are transactional messages.
What is “National Customer Preference Register” (NCPR)?
NCPR is a data base containing the list of the telephone numbers of all subscribers who have registered their preferences for commercial communications.
Access Provider / Operator also maintain a data base of registered telephone numbers and their preference/s regarding commercial communications, called “Provider Customer Preference Register”.
Who is Telemarketer?
A person or a legal establishment practicing / promoting commercial communications is Telemarketer.
TRAI keeps a record of telemarketers registered with them in a national data base called “National Telemarketers Register”.
What are the Preferences available for subscribers? What kind of categories can be chosen from?
Fully Blocked : Blocks all Unsolicited Commercial Communication in this category.
Partially Blocked : In partially blocked category, subscriber can stop all commercial communications, except SMS from a category / categories of preferred from below options:
How to activate DND? / How to subscribe for NCPR?
Refer to DND Page and choose your current Mobile operator from the list to know how to subscribe to NCPR.
How to change the preference?
You can change the current preference after 7 days of last NCPR transaction; either registering for the first time or preference change. Refer to DND Page and choose your current Mobile operator from the list to know how to change the NCPR preference.
I received a commercial communication, even after registering my number in fully blocked category. Can I make any compliant?
Yes, you can make complaint if you have received any commercial communication even after registering with fully blocked category. Refer to NCPR (DND) Compliant Process.
I received SMS from a partially blocked category, which I have not opted for. Can I make any compliant?
Yes, you can make complaint. Refer to NCPR (DND) Compliant Process.
How can I de-register from NCPR / de-activate DND?
Refer to De-register from NCPR / de-activate DND.
How do I know, if that call is from Telemarketer?
All telemarketers has been allotted with 10-digit 70xxxxxxxx numbers series.
How do I identify the Commercial Communication SMS sender?
All Commercial Communications SMS carries Header as sender identification.
There are two types of headers and below the details:
Promotional Messages: XY-NZZZZZ
X: Access provider code
Y: Service area code
N: Partially blocked category
Z: 5-digit telemarketer code allotted by Access provider
Transactional Messages: XY-ZZZZZZ
Z: 6-alphabets company / organization code of sender
Refer to more information on Identifying Commercial Communication SMS sender.
Who is Access provider?
Below are the access providers in India:
Basic Telephone Service Provider
Cellular Mobile Telephone Service Provider
It is a number allotted to a specific short distance charging area in the National Numbering Plan for accessing the telephone in such area.
What are the permitted timings for Telemarketers?
No telemarketing is permitted from 9.00pm to 9.00am, as per TRAI regulation.
Is the above DND FAQ′s are valid for all Access providers / Mobile operators?
Yes, the above DND FAQ′s are based on TRAI′s regulations and valid for all the below Access providers / Mobile operators.
DND process for Airtel subscribers
Mobile Number Portability from Idea Cellular
Mobile Number Portability from Loop Mobile
27 comments, so far
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Have questions on this?
Prime Expat Infra on 5th Apr' 19 #9477
our PRI number has been blocked 044-40032111 pls rectify or give the solve the problem
Jayram reddy on 22nd Feb' 19 #9410
pLS dnd mY VODAFONE NUMBER
Ujjawal Jain on 4th Feb' 19 #9385
DND phone call and SMS service is completely not working for BSNL from many days
Preetha Partho Chaudhury on 23rd Jun' 18 #9072
I have tried activating DND on my MTNL phone several times, but every time when a confirmation SMS is sent, I receive a message ‘code is wrong’. Also the no. 1909 voice recording just says ‘bye’ instead of info. I am thoroughly fed up with unwanted calls and SMS. Please help.
Rajni kumari on 21st May' 18 #9063
Sir please mera no dnd ke side se block ha unblock kaise hoga. Vodafone ka no ha mera please sir help me
P N RAY on 30th Nov' 17 #8139
My idea cellular mobile no . is 7890365194. I have sent SMS To 1909 START DND as well as START 0, but continuing to get message from Idea asking me to contribute Rs.30/- per month for various activities of theirs. When can I expect to get rid of of these mischief adventure of the service provider?
murugan on 18th Nov' 17 #8096
Vodafone No only for telecalling Unnecessary advertisement taking the money
8939518285
waman Narahari damle on 21st Oct' 17 #7705
Joseph Dhanraj on 22nd Sep' 17 #7606
Dnd activity for Vodafone
ISMAIL MANSURI on 25th Aug' 17 #7556
I activated my full DND service (START 0 to 1909) on 24/08/2017, but DND service already past month activated. on my idea no 9822911232.
I was receiving froud calls +78401360148 more times at midnight everytimes, please help me.
TelecomDiary on 16th Sep' 17 #7588
DND on your mobile is fully de-active since 09-01-2014.
Call 1909 from your mobile to active DND.
Hiten M Rane on 6th Jun' 17 #7496
I want to know how do my number Active 9904266323
Rayappan on 26th Aug' 16 #7330
Unnecessary advertisement taking the money
Rayappan on 26th Aug' 16 #7329
Unnecessary calls from company
And taking money
SWAPAN GHOSH on 15th Apr' 16 #6671
I WANT TO TOTAL DND x, FOR THE MOBILE NUMBER-7278709291
TelecomDiary on 15th Apr' 16 #6679
Hello Swapan Ghosh,
You can activate total DND by sending SMS START 0 to 1909 from your mobile number.
rajkumar tamore on 12th Apr' 16 #6659
i want to stop cricket & ringtone messages what can i do
TelecomDiary on 15th Apr' 16 #6687
Hello Rajkumar Tamore,
Activate full DND to block all commercial SMS / calls.
Rahiem Roshan Ali on 14th Mar' 15 #5942
I activated my full DND service (START 0 to 1909) on 26/05/2014 on my idea no 989 007 3456.
I was receiving my bank alerts sms/communications till last month and that was fine but it just stopped since last month, why is that???
How can I start receiving them again???
TelecomDiary on 15th Mar' 15 #5943
Hello Rahiem,
Note that, DND registration will never block Bank related alerts, updates or notifications.
Get in touch with your bank to get your alerts back on your mobile number.
Rahiem on 15th Mar' 15 #5944
Thanx for the reply, but my ICICI bank says I won’t get any sms alerts/communications of ATM/Debit Card/Credit Card, if I have fully blocked (START 0 to 1909) all commercial communications on the DND???
TelecomDiary on 15th Mar' 15 #5945
Ask your bank to reply in writing the same.
– DND / NCPR cannot block any Transaction Messages from Bank; like alerts of Amount being debited or credited, Salary deposit, ATM withdrawal, etc.,
– DND / NCPR can block promotional / commercials messages even from Bank, if you are DND fully blocked. These messages are like Offers, Promotions, Discounts for customers, etc.
If your bank still insists that DND full block is the cause, that your bank is not able to deliver alerts, you have all rights to take it up with TRAI.
kamal on 9th Feb' 18 #8435
Same case is with me. Sms alerts suddenly stopped after full dnd activation.
TelecomDiary on 12th Feb' 18 #8453
Note solicited messages like Bank alerts will not be blocked by DND registration.
Bring this to your Bank notice, so they will be able to help.
dinesh on 25th Feb' 15 #5899
Full DND my idea no 7055255627
TelecomDiary on 26th Feb' 15 #5900
Send SMS START 0 to 1909 from your Idea mobile number to activate full DND or call 1909.
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