Source: https://m.tiroler-oberland.com/en/legal-notice
Timestamp: 2018-03-23 22:12:08
Document Index: 433611238

Matched Legal Cases: ['§ 3', '§ 4', '§ 5', '§ 9', '§ 10', '§ 11', '§ 14', '§ 15', '§ 16', '§ 5', '§ 970', '§ 1101', '§ 11', '§ 970', '§ 970', '§ 15']

Legal notice | Tiroler Oberland
Chair Dr. Armin Falkner
VAT ID number: ATU 630 47 900
Bank routing code: 36306
Acct no. 10090
IBAN: AT643630600000010090
SWIFT: RZTIAT22306
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TVB Tiroler Oberland, Bergbahnen Nauders, martinlugger.com, Daniel Zangerl, Tirol Werbung, Kurt Kirschner, Alpenzoo Innsbruck, Swarovski Kristallwelten, Bernina-Express, Innsbruck-Tourismus
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List of sources: Disclaimer from eRecht24, the portal for internet law owned by lawyer Sören Siebert, Facebook data privacy policy, Google Analytics terms, eRecht24 data privacy policy Google Adsense, Google +1 data privacy policy, data privacy policy for Twitter
GENERAL TERMS AND CONDITIONS OF BUSINESS FOR THE HOTEL INDUSTRY 2006 (TCHI 2006)
§ 3 Conclusion of contract – down-payment
§ 4 Start and end of lodging
§ 5 Withdrawal from the lodging agreement – cancellation fee
§ 9 Rights of the host
§ 10 Obligations of the host
§ 11 Liability of the host for damage to items brought in
§ 14 Extension of lodging
§ 15 End of the lodging agreement – premature
§ 16 Illness or death of the guest within the lodging agreement
1.1 These General Terms and Conditions of Business for the Hotel Industry (hereinafter referred to as:
“TCHI 2006”) replace the previous “ÖHVB” in the version of 23 September
1.2 The TCHI 2006 do not exclude special agreements. The TCHI 2006
are subsidiary to individual agreements.
“Host”: Is a natural or legal person that accommodates guests for a fee.
“Guest”: Is a natural person that accepts accommodation. The guest
is generally also the contractual partner. Guests shall also include any persons
travelling with the contractual partner (e.g. family members, friends,
”Contractual partner”: Is a natural or legal person from Austria or abroad that concludes a lodging agreement as or for a
“Consumer” and “company”: These terms are to be understood within the meaning of the Austrian consumer protection act 1979 in the relevant version.
“Lodging agreement”: Is the contract concluded between the host and the contractual partner, the content of which is regulated below.
3.1 The lodging agreement shall come into being by means of acceptance of the contractual partner’s booking by the host. Electronic declarations are considered
received when the party for which they are intended can access them under normal
circumstances, and receipt takes place during the business hours specified by the host.
3.2 The host shall be entitled to conclude the lodging agreement under the condition
that the contractual partner makes a down-payment. In this case, the
host shall be obligated to inform the contractual partner of the required down-payment before
accepting the contractual partner’s written or verbal
booking. Should the contractual partner declare that he agrees to the down-payment (in writing
or verbally), the lodging agreement shall come into being upon the host’s receipt of the
declaration of agreement to pay the down-payment issued by the contractual partner
3.3 The contractual partner undertakes to pay the down-payment (receipt) 7 days
before lodging begins at the latest. The costs of the monetary transaction (e.g.
transfer fees) shall be borne by the contractual partner. The relevant terms of conditions of the card companies shall apply for
3.4 The down-payment is a partial payment on the agreed fee.
4.1 If the host does not cite another time, the contractual partner shall be entitled
to enter the rented space from 4.00pm on the agreed day (“day of
arrival”).
4.2 If a room is used for the first time before 6.00am, the previous
evening shall count as the first overnight stay.
4.3 The rented space must be vacated by the contractual partner by 12.00pm on the day of
departure. The host shall be entitled to charge for another day
if the rented space is not vacated on
Withdrawal by the host
5.1 If the lodging agreement provides for a down-payment and the down-payment is not made
by the contractual partner on time, the host may withdraw from the lodging agreement without
setting a grace period.
5.2 Should the guest not appear by 6.00pm on the agreed day of arrival, there shall be no obligation to accommodate him unless a later
arrival time was agreed.
5.3 However, if the contractual partner has made a down-payment (see 3.3),
the space shall remain reserved until 12.00pm on the day after the agreed day of arrival
at the latest. In the case of advance payment of more than four days, the
obligation to accommodate shall end from 6.00pm of the fourth day, whereby the day of arrival shall be counted as the
first day, unless the guest cites a later day of
5.4 The lodging agreement may be terminated by the host for objectively justified reasons
up to 3 months before the contractual partner’s agreed day of arrival at the latest,
by means of a unilateral declaration.
5.5 The lodging agreement may be terminated by the contractual partner without having to pay a cancellation fee
up to 3 months before the guest’s agreed day of arrival
5.6 Outside of the period defined in § 5.5, withdrawal by means of unilateral declaration by the contractual partner shall
only be possible against payment of the following cancellation
- 40% of the total arrangement price up to 1 month before the day of arrival;
- 70% of the total arrangement price up to 1 week before the day of arrival;
- 90% of the total arrangement price in the final week before the day of arrival.
Up to 3 months: no cancellation fee
Inability to get to the accommodation
5.7 If the contractual parter is unable to appear at the accommodation on the day of arrival
because unforeseeable extraordinary circumstances (e.g. extreme
snowfall, flood, etc.) render all possibilities of getting to the destination
impossible, the contractual partner shall not be obligated to pay the agreed amount for the days
5.8 The obligation to pay for the booked stay shall recommence as soon as it is possible to access the destination
, insofar as it becomes possible again within three
6.1 The host may provide the contractual partner or guests with adequate replacement accommodation
(of the same quality) if this is reasonable for the contractual partner,
particularly if the difference is minimal and objectively
6.2 Objective justification shall exist if, for example, the room
(or rooms) has (have) become unusable, guests that are already there
extend their stay, the accommodation has been double-booked or other important business
measures render this necessary.
6.3 All additional expenses for the replacement accommodation shall be borne by the host.
7.1 By concluding a lodging agreement, the contractual partner shall obtain
the right to normal use of the rented space and facilities of the accommodation provider
that are usually accessible to guests for use without specific conditions
The contractual partner shall exercise his rights in accordance with all hotel and/or guest regulations (house rules).
8.1 The contractual partner undertakes to pay the agreed fee,
plus any additional amounts due based on specific
use of services by him and/or guests accompanying him, plus statutory value added tax, by the point of departure at the latest.
8.2 The host shall not be obligated to accept foreign currencies. If the host accepts
foreign currency, it shall be accepted for payment at the
exchange rate wherever possible. Should the host accept foreign currency or
cashless means of payment, the contractual partner shall bear all
associated costs, such as enquiries with credit card companies,
telegrams, etc.
8.3 The contractual partner shall be responsible to the host for all damage that he
or the guest or other persons that accept the host’s services with the knowledge or consent of the contractual partner cause.
9.1 Should the contractual partner refuse to pay the required fee, or should he be
in default, the host shall have a statutory right of retention as per § 970c of the Austrian civil code (ABGB), as well as a statutory lien as per § 1101 ABGB, for the items brought in by the contractual partner or guest.
The host shall also have this right of retention or lien in order to secure his claim arising from the lodging agreement, in particular for catering, other expenses incurred for the contractual partner and
compensation claims of any kind.
9.2 If service is requested in the contractual partner’s room or at unusual
times (after 8.00pm and before 6.00am), the host shall be entitled
to charge a special fee. However, this special fee must be listed
in the price rates. The host may refuse to provide such services
on operational grounds.
9.3 The host shall have the right to issue a bill or interim bill for his services at any time.
10.1 The host undertakes to provide the agreed services in a scope corresponding to his
10.2 Special services of the host that are subject to listing but are not included in the accommodation fee are, for example:
a) special services of the accommodation that can be invoiced separately
, such as provision of lounges, saunas, indoor swimming pools,
outdoor swimming pools, solariums, garage parking, etc.;
b) a reduced price charged for provision of additional or children’s
§ 11 Liability of the host for items brought in
11.1 The host shall be liable as per §§ 970 et seqq. ABGB for items brought in by the contractual partner. The host shall only be liable if
the items are handed over to the host or persons authorised by the host,
or taken to a point designated by such persons
. Unless the host can provide other evidence, he shall be liable for his own
culpability or the culpability of his people, as well as
outgoing and incoming persons. The host shall be liable as per § 970 Para. 1
ABGB up to a maximum of the amount set in the applicable version of the federal law of 16 November 1921 on
liability of accommodation owners and other companies
. Should the contractual partner or guest fail to immediately meet the host’s request
to place his items in a certain storage location, the host shall be freed from any liability.
The amount of any liability of the host shall be limited to a maximum of the
covered sum of the host’s liability insurance. Culpability of the contractual partner or guest shall be taken into account.
11.2 Liability on the part of the host for slight negligence shall be excluded. If
the contractual partner is a company, liability for gross
negligence shall also be excluded. In this case, the burden of proof
regarding existence of culpability shall lie with the contractual partner. Subsequent and indirect damage, as well as
lost profit, shall not be reimbursed under any circumstances.
11.3 For valuables, money and securities, the host shall only be liable up to an amount of (currently) € 550.00. The host shall only be liable for damage going beyond this
in the event that he took on these items for safekeeping in knowledge of their value,
or in the case that he or one of his people is responsible for the
damage. The limitation of liability
as per 12.1 and 12.2 shall apply accordingly.
11.4 The host may refuse to store valuables, money and securities
if these are considerably more valuable than the
items that he normally stores for his guests.
11.5 In every case of safekeeping, liability shall be excluded
if the contractual partner and/or guest does not immediately report the damage incurred to the host
upon becoming aware thereof. In addition, claims must be asserted by the contractual partner or guest within
three years of becoming aware, or being able to become aware, of the damage;
otherwise the right shall expire.
12.1 If the contractual partner is a consumer, the host’s liability for
slight negligence shall be excluded, with the exception of personal damage.
12.2 If the contractual partner is a company, the host’s liability for
slight and gross negligence shall be excluded. In this case, the burden of proof regarding existence of culpability shall lie with the contractual partner. Subsequent damage,
immaterial damage or indirect damage, as well as lost profit, shall not be
reimbursed. In all cases, the damage to be reimbursed shall be limited to the
amount of interest in the existence of the agreement.
13.1 Animals can only be kept in the accommodation with the prior consent of the host, and always
against a special fee.
13.2 Any contractual partner with an animal is obligated to look after and supervise the animal properly
during his stay, or to have it looked after or supervised by
a suitable third party at his own
13.3 Any contractual partner or guest that takes an animal with him must have suitable
animal liability insurance or private liability insurance,
which also covers any damage caused by animals. Proof
of corresponding insurance must be provided at the request of the
13.4 The contractual partner or his insurer shall be fully liable towards the host
for damage caused by animals brought in. The damage
shall particularly also include compensation that the host has to pay to
13.5 There must be no animals in lounges, offices, restaurants or spa
14.1 The contractual partner shall not have any entitlement to
extend the stay. Should the contractual partner announce his desire to extend the stay
in good time, the host may agree to the extension of the lodging agreement. This shall not entail any obligation for the host.
14.2 If the contractual partner is unable to leave the accommodation on the day of departure
snowfall, flood, etc.) have rendered all possibilities of leaving impossible
, the lodging agreement shall be automatically extended for the duration
of it being impossible to leave. A reduction of the fee for this period
shall only be possible if the contractual partner cannot fully utilise the
services offered by the accommodation provider due to the extraordinary weather conditions. The host shall be entitled
to at least charge a fee corresponding to the price normally charged in
§ 15 End of the lodging agreement – premature termination
15.1 If the lodging agreement is concluded for a set period of time, it shall end
15.2 Should the contractual partner leave early, the host shall be entitled to demand the full
agreed fee. The host shall deduct anything that he has saved as
a result of non-use of his services, or anything
that he has saved through other rental of the booked room(s). A
saving shall only exist if the accommodation is fully booked at the point of
non-use of the room(s) booked by the guest and the room(s) can be rented to other guests due to the contractual partner’s
cancellation. The burden of proof of saving shall lie with the
15.3 The agreement with the host shall end upon the death of a guest.
15.4 If the lodging agreement has been concluded for an indeterminate period of time, the parties can terminate the agreement by 10.00am of the third day before the intended end of the agreement.
15.5 The host shall be entitled to terminate the lodging agreement with immediate effect
for just cause, in particular if the contractual partner or
a) makes particularly detrimental use of the space or
offends the other guests, the owner, his people or third parties residing within the accommodation through inconsiderate, offensive or otherwise inappropriate behaviour
or commits a punishable offence against one of these parties in terms of property, moral conduct or physical
b) is struck by an infectious illness or illness that goes beyond the duration of accommodation, or otherwise requires care;
c) does not pay a due invoice within a reasonable
period (3 days).
15.6 If fulfilment of the agreement is rendered impossible by an event classified as force majeure
(e.g. acts of God, strike, lock-out, official interventions, etc.)
, the host can terminate the lodging agreement at any time without
complying with a period of notice, insofar as the agreement is not already classified as terminated in accordance with
the law, or the host is freed from his obligation to
accommodate. Any claims to compensation for damages, etc. on the part of the contractual partner
16.1 Should a guest fall ill during his stay with the accommodation provider, the
host shall, at the guest’s request, seek medical care. If
danger is imminent, the host shall also seek medical care without the specific request
of the guest, particularly when this is necessary
and the guest is unable to do so himself.
16.2 Insofar as the guest is unable to make decisions or his family cannot be contacted, the host shall take care of the
costs for the guest’s medical care. However, the scope of this care shall end at the point at which the guest is able to make decisions
or his family has been informed of the
16.3 The host shall particularly have claims for compensation for damages against the contractual partner and the guest or, in the event of death, his legal successors, for the following costs:
a) unsettled doctor’s fees, costs of transport of sick persons, medicines and aids
c) linen, bed clothes and bed furnishings that have become unusable, or
the disinfection or thorough cleaning of all of these items,
d) restoration of walls, fixtures, carpets, etc.,
insofar as these have been soiled or damaged as a result of the illness or
e) room rental, insofar as the space was used by the
guest, plus any days for which the room was unusable due to
disinfection, clearing, etc.,
f) any other damages incurred by the host.
17.1 The place of performance shall be the location of the accommodation provider.
17.2 This agreement is subject to Austrian formal and substantive law, under exclusion
of the rules of international private law (particularly IPRG and EVÜ)
, as well as the UN Convention on Contracts for the International Sale of Goods.
17.3 If the contractual partner is a company, the exclusive place of jurisdiction shall be the headquarters of the
host, whereby the host shall also be entitled to assert his rights
with another local and responsible
17.4 If the lodging agreement has been concluded with a contractual partner that is a consumer
and he has his domicile or normal place of residence in Austria,
lawsuits against the consumer can only be asserted at the domicile, normal place of residence
or place of employment of the
17.5 If the lodging agreement has been concluded with a contractual partner that is a consumer
and he has his domicile in a member state of the European Union (excluding
Austria), Iceland, Norway or Switzerland, the local court responsible for the consumer’s domicile
exclusively responsible for lawsuits against the consumer.
18.1 Unless otherwise agreed in the above provisions, a term shall begin
upon receipt of the letter prescribing the term by the contractual partner that must meet the term. The calculation of a term specified
in days shall not include the day on which the
occurrence on which the term should be based arises.
Terms specified in weeks or months shall be based on the relevant day
of the week or month
that corresponds to the day from which the term should be counted based on its name or number. Should this day fall in the month,
the last day of this month shall be decisive.
18.2 Declarations must have been received by the relevant other contractual partner on the last day of the
term (midnight).
18.3 The host shall be entitled to offset his claims against the claims of the contractual partner. The contractual partner shall not be entitled to offset his claims against claims of the host unless the host is insolvent or the contractual partner’s claim is legally established or recognised by the host.
18.4 In the event of regulatory loopholes, the corresponding statutory provisions shall apply.
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