Source: https://www.dress-for-less.de/en/customer-service-service/help.html
Timestamp: 2020-08-12 15:32:26
Document Index: 616161373

Matched Legal Cases: ['§1', '§2', '§6', '§9', '§10', '§12', '§14', '§15']

Everything 1/2 price* Everything 1/2 price* Everything 1/2 price* Everything 1/2 price*
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Sports Sweat Jackets
Sport Surf Swimwear
Sport Sweat Jackets
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(incl. VAT excl. shipping costs)
0,20 €/min in the German network, max 0,60 €/min in the mobile network) (Monday until friday from 09:00 until 18:00 (CET)
Shopfax. 0,14 €/min in the German network, max 0,42 €/min in the mobile network
At dress-for-less you can pay using PayPal, Visa, Mastercard, American Express, Klarna - Open Invoice and SOFORT Banking.
Outside Germany, Austria and the Netherlands the customer has to carry the costs of returns.
RYou can call us on:
Means of delivery Standard
Delivery costs 5,99 €
Delivery time ca. 1-2 Working days
Minimum order value 29,90 €
Means of delivery Express
+10,99 € xpress surcharge
Delivery time Next day delivery for orders placed befor 17:00 CET Mo-Fr
We may refuse the refund until the goods have been returned to us or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us -
(Shopfax. 0,14 €/min in the German network, max 0,42 €/min in the mobile network))
- without undue delay and, at all events, within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement. The deadline shall be deemed to have been complied with if the goods are dispatched prior to expiry of the deadline. The immediate costs of returning the goods are borne by us for following countries: Germany, Austria and the Neatherlands. In all other countries the immediate costs of returning the goods are borne by the customer. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties and functionality of said goods.
General terms and conditions dress-for-less GmbH
You can shop at dress-for-less without any risks - below you will find important information about shopping at dress-for-less. Please read our terms and conditions carefully as they regularize the contractual relationship between you and dress-for-less GmbH.
§1. Contractual partner
Registered at: district court Darmstadt, HRB 96610
VAT Identification No. DE311775086
Managing Director Jörg Hensen
§2. Scope of application of general terms and conditions
The following general terms and conditions shall apply to all contracts concluded via our online shop www.dress-for-less.de or www.dress-for-less.com. Any regulations deviating from these conditions shall not be applicable unless we have given our written confirmation.
Only the version of terms and conditions provided on our website at the time of your order shall prevail.
The display of products on the shop page does not represent a legally binding offer on our part. By clicking the "Buy" button, you make a binding purchase offer for the items in your shopping cart and thereby agree to our terms and conditions. The order confirmation, which we will automatically send to you as soon as we receive your order, only confirms the contents and the receipt of your order. The contract is not concluded until we send you the ordered items and the shipping is confirmed via a shipping confirmation e-mail. Despite this, when using prepayment as payment method, the purchase contract is concluded once we have sent you an order confirmation via e-mail.
You are bound by your purchase order for 5 working days - irrespective of your right of cancellation that you obtain as a consumer when placing an order.
Your offer shall be refused if you do not receive a shipping confirmation from us within 5 working days after you have placed your order, or if we refuse your order via e-mail.
If you make a prepayment, the ordered items will be shipped only after receipt of your payment to our bank account. Payment is due immediately, or within 7 calendar days after receipt of the order confirmation at the latest. If we have not received your payment within 7 calendar days after receipt of the order confirmation, we will withdraw from the contract prematurely with the consequence that your order is invalid and we have no obligation to supply. Therefore, if you make a prepayment, items can be reserved for a maximum of 7 calendar days.
If an item is not available, we are obliged to inform you about the unavailability and to reimburse any advance payments.
We do not accept orders with a value of goods under 29,99€ after deduction of all discount codes and price reductions.
We will save your purchase order but you cannot access it on our website after you complete your ordering process. However, you can print out the ordering data after placing an order.
VContracts concerning items that are offered on www.dress-for-less.de or www.dress-for-less.com can be concluded in German and English.
The prices at the time of order shall apply. The prices listed on the shop page are inclusive of VAT. Shipping costs and, if applicable, cash on delivery charges, Klarna service charges for invoice purchases or express delivery charges are charged additionally.
Standard shipping within Germany is 5.99€. Express shipping is 5,99€ plus an additional 10.99€ express fee, which is a total of 16,98€. If you pay cash on delivery (COD), you will be charged a 5.60€ COD fee per order in addition to the previously mentioned shipping costs. For more information about shipping charges for other countries, please view our shipping costs overview.
The shipping costs incurred are clearly stated in the ordering process.
For each order you can choose a new payment method: You can pay using Visa, MasterCard, American Express, cash on delivery, prepayment, immediate transfer, PayPal and Klarna Invoice. During the ordering process you will see which payment methods are available for your selected delivery country.
In order to prevent credit risks, we reserve the right to accept only specific payment methods for your requested delivery according to your creditworthiness. During the ordering process you will see which payment methods are available for your current order.
If you pay with your credit card, payment will be charged to your credit card after the goods have been dispatched.
If you select Germany as delivery country, you can make a purchase through Klarna Invoice. You must be 18 years of age or older to be able to choose purchase by invoice and you must be creditworthy. Besides, a minimum order value of 59,99€ must be reached. The shopping cart must not contain items with a purchase price of 1.000,00€ and must not contain more than 9 items. Due to an increased workload, dress-for-less charges a service fee of 2,99€ per order for this payment method. If you make a purchase through Klarna Invoice, you will always receive the ordered items first and the time allowed for payment is 14 days. For more information and Klarna's complete terms and conditions concerning purchase by invoice, click here.
For more information about the offered payment methods, click here.
§6 Discount codes
We also offer discount codes for specific purposes.
When making a purchase, only one discount code, regardless of discount type, can be redeemed. Discounts cannot be exchanged for cash.
The discount code must not be changed or copied by the purchaser. Transmission and disclosure of discount codes and discount links is prohibited.
Delivery within Germany takes 1-2 working days after receipt of shipping confirmation. For more information about shipping to other countries, view our shipping information.
You have the right to withdraw from your contract. Please read the following instructions for cancellation for more information about your right of cancellation.
You have the right to withdraw from this contract within fourteen days without stating a reason. The period of cancellation is fourteen days from the date on which the last goods were accepted by you or by a third person appointed by you, who is not the carrier. In order to exercise your right of cancellation, you must notify dress-for-less GmbH (Mönchhofallee 1, 65451 Kelsterbach, telefax +49 (0) 1805 74 673 29, e-mail: service@dress-for-less.de) in an unequivocal statement (e.g. letter sent by post, telefax or e-mail) of your decision to withdraw from the contract. You may use the attached model cancellation form, however, this is not mandatory. Sending notification of your intention to exercise your right of cancellation prior to expiry of the period of cancellation shall be sufficient to comply with the period of cancellation.
If you withdraw from this contract, we shall refund all payments that we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a form of delivery other than the cheapest form of standard delivery offered by us) without undue delay and within fourteen days at the latest from the date on which we received the notice of cancellation. For this refund we use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse the refund until the goods have been returned to us or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to dress-for-less GmbH (Returns department, Mönchhofallee 1, 65451 Kelsterbach, Germany) without undue delay and, at all events, within fourteen days at the latest from the date on which you notified us of your withdrawal from the contract. The deadline shall be deemed to have been complied with if the goods are dispatched prior to expiry of the deadline. The costs of returning the goods shall be borne by us.
If you want to withdraw from the contract, you can use the following model cancellation form. However, it is not mandatory.
I/We (*) hereby give notice that I/we (*) withdraw from the contract that I/we (*) have concluded for the purchase of the following goods/provision of following services (*):
(*) Please delete where not applicable
Cancellation using the return form
Instead of using the model cancellation form you can also cancel your order directly using the return form. The return form is enclosed in your parcel. You can use it for cancelling your entire order or cancelling only particular items. You can also indicate an exchange request on the return form. Items without exchange request will be considered cancelled. If an exchange for your requested size is not possible, the item in question will also be considered cancelled.
§9 Our policy
We have made every effort to display as accurately as possible the colors of our products that appear on dress-for-less. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your dress-for-less account or future orders being refused.
Non-dress-for-less returns
Please be aware that we will not be responsible for any items that are returned to us which were not purchased from dress-for-less. This includes personal items as well as items which may have been purchased from other third party companies. These items are returned and then held by us entirely at your own risk. It is your responsibility to contact us in order to arrange their return. In such circumstances, we reserve the right to charge you an additional charge for this return. Please note that we will only ever be able to return the items to you, not to any third party company. Please also be aware that we make no commitment to hold these items for any set period of time, and so we reserve the right to dispose of these items as we deem fit.
§10 Exchange
The exchange of an item for a different item is not possible. You can only exchange an item for the same item in a different size provided it is available. In this case, please send the item you have bought back to us and indicate the requested size on the return form. If the requested size is available within 14 days, it will be sent directly to your home address.
In the event that an exchange for your requested size is not possible within 14 days, we will refund you the value of the item through the payment method you selected when placing your order.
The period of limitation for any warranty claims shall be 2 years. During this period, you are entitled to the statutory warranty claims.
§12 Reservation of title
The goods remain the property of dress-for-less GmbH until full payment has been received.
For more information about data protection, please view our data protection declaration.
§14 Offsetting and retention
The offset or the execution of a right of retention is only permissible if the counterclaim has been legally established as final and absolute or is acknowledged by us in written form.
§15 Choice of law and jurisdiction
German law is applicable with the exception of the UN Convention on Contracts for the International Sale of Goods (CISG).
If the consumer is a merchant or does not reside in the EU, Iceland, Norway or Switzerland, our place of business is agreed as additional place of jurisdiction.
You have the option to settle your dispute out-of-court through the "OS platform". The platform is available under the following link: http://ec.europa.eu/consumers/odr
Telephone ++49 (0) 1806 3675377
(0,20 €/min in the German network, max 0,60 €/min in the mobile network)
Registered at district court Darmstadt, HRB 96610
Purchase on invoice and financing
In collaboration with Klarna we offer purchase on invoice. When paying through Klarna, you will never be asked to submit your bank details and you have to pay only after you have received the goods. When choosing Klarna Invoice as payment method, delivery to an address different from your billing address is not possible. Thank you for your understanding.
When choosing Klarna Invoice you will always receive your products first and the time allowed for payment is always 14 days. For more information and to view Klarna's full general terms and conditions relating to payment on invoice through Klarna, click here. The minimum order value for Klarna is 59.99 €. The shopping basket may neither exceed an amount of € 1000.00, nor contain more than nine products. If you choose Klarna Invoice, the online shop charges 2.99 Euro per order for this service.
Klarna verifies and evaluates the consumer's personal data and exchanges data with other companies and credit reference agencies (credit check) if there is a good reason. If the consumer's creditworthiness is not guaranteed, Klarna AB is entitled to deny the client its payment methods and must suggest alternative payment methods. Your personal data will be used in accordance with the Data Protection Act and will not be disclosed to third parties for advertising purposes. You can learn more about Klarna's data protection regulations here.
Klarna AB, company number and corporation number: 556737-0431
www.sofort.com is a new, innovative online payment solution certified by the well known German quality assurance institute: the TÜV. SOFORT Banking has been developed and launched by SOFORT GmbH SOFORT Banking requires only your online-banking data, e.g. account number, clearing number, PIN and TAN. Everything else will be carried out by SOFORT Banking.
Using the secure online payment form of SOFORT Banking you can automatically and instantly transfer money from your online bank account to the bank account of dress-for-less order. For customers SOFORT Banking is absolutely free and provides several direct benefits. The most important benefit lies in the fast delivery of your order. Following the notification of a successful transaction order, we can ship the products immediately or within two working days.
SOFORT Banking has developed a broad security concept beating most of other online payment systems. Click here for more information about security of Instant-Payment.
In addition to all other security measures, SOFORT Banking is also covered by an insurance policy* against fraud. Therefore customers are insured within the conditions of the insurance up to 5000 Euro for every single transaction. Click here for more information about the insurance policy.
SOFORT Banking has not experienced any case of PIN/TAN fraud. By way of precaution we may draw your attention to the fact that many banks and savings banks may disclaim liability in case of fraud. This may lead the refusal of the bank to cover any damages caused. In order to prevent the customer from any risks the SOFORT GmbH has signed an insurance policy. View policy conditions for more information.
Since our founding in 1999, we at dress-for-less strive to offer our customers new styles at the best prices day after day.
Fashion is always in focus with our selection of international labels and top brands, including Calvin Klein, Tommy Hilfiger and Pepe Jeans. Every day our customers can save up to 70% on quality basics, fashion classics and trending styles. In addition to women’s and men’s clothing we also carry a large selection of shoes and accessories. The best part? Every day there are new pieces to shop in our outlet!
Up to 70% savings off top designer brands
Styles from more than 200 designers online
All items in stock and ready to be shipped
Payment made easy: Visa, Mastercard, American Express, PayPal, iDEAL, advance payment and SOFORT Banking
Over 20 years e-commerce experience
More than 20.000 styles always online
At dress-for-less we regularly offer attractive sales and special offers to our customers, which in turn maximize your profit in our program!
Your benefits as our affiliate partner:
Attractive compensation pro sale of up to 6%
Premium compensation deals possible for discussion
Average order value over 150€
All marketing materials, including banners and product feeds, provided by us
Exclusive deals with special marketing materials possible
Weekly affiliate newsletter with the newest information
Sign up for our affiliate newsletter now to receive the latest updates!
1. What is the dress-for-less affiliate program and how does it work?
The dress-for-less affiliate program is an important part of the marketing strategy at dress-for-less, with a focus on the collaboration between dress-for-less (merchant) and affiliates (publishers).
The affiliate places one or more marketing ads on their website which directly link to the dress-for-less online shop. The affiliate then receives a commission in return for all valid orders generated directly via their website.
With the dress-for-less affiliate program you can recommend and advertise all dress-for-less products on your website and at the same time earn money from doing so!
2. How and where can I sign up as an affiliate?
We have an affiliate program in collaboration with TradeDoubler.
You can fill out our online registration form here. We will contact you as soon as we have checked your registration information.
3. Is it free to be an affiliate partner? What are the benefits?
It is completely free to be one of our affiliates.
Anyone who owns their own website is generally able to take part in our affiliate program. The website owner must be at least 18 years of age and legally capable.
The final decision of who is able to take part in our affiliate program, however, is the direct responsibility of dress-for-less. We reserve the right to decline membership in our affiliate program if, among other reasons, the content of your website does not match well with our products and/or brands.
4. Can I register with more than one website?
Yes! After the activation of your account you are able to add more websites in your affiliate account under "Sites" > "Add site".
5. Is the dress-for-less affiliate program available in other countries?
Yes! In our TradeDoubler partner program we have a current focus on Germany, Austria, Switzerland and the Netherlands. We do, however, currently have customers in 57 countries and are therefore always happy to bring new affiliates on board for other countries, including Belgium, Spain, the UK, France and Russia.
6. What is the cookie lifetime?
7. How do I access marketing materials?
You can find graphics and text links in your affiliate account under "Ad Management" > "Ads" > "Search Ads". You can find product feeds in your account under "Tools" > "Product Feed".
8. Am I responsible for the customers that order via the link on my website?
No worries! dress-for-less is responsible for the processing of all orders and all customer-related issues.
9. How can I measure my performance results?
You can find detailed sales statistics in your affiliate account under „Statistics“ > „Program overview“. Here you can also create various dashboards, monitor your payments and much more!
10. When do I receive my commission?
Commission is paid out monthly after taking returns and cancellations into account. Due to current legal requirements for returns, a successful order can only first be rewarded after 30 days have passed.
11. Where do I find information regarding sales, coupons, new marketing materials, etc.?
Sign up for our affliate newsletter here in order to stay informed. Unsubscription is easily available at any time.
Do you have questions or comments regarding our dress-for-less affiliate program? Not sure what the next step is or have a great idea that you would like to set in motion? We would love to hear from you! Send us an e-mail at dress-for-less@sunnysales.de and we will get in contact with you as quickly as possible.
Answers to the most commonly asked questions can be found on our FAQ page.
Sign up for our newsletter now to receive the latest updates and important information!
dress-for-less provides you the opportunity to become an affiliate partner and to earn money with your website.
It is completely free to be one of our affiliates. To register please click on the link below. Currently we have active programs in Germany, Austria, Switzerland and the Netherlands.
If you are interested in becoming an affiliate partner for a different country, please contact us at dress-for-less@sunnysales.de and we will get in contact with you as soon as possible.
NL Program
Customer service: +49 180 636 753 77