Source: https://huzaro.co.uk/regulations/
Timestamp: 2020-04-05 13:31:47
Document Index: 364099180

Matched Legal Cases: ['art. 221', 'art. 71', 'art. 22', 'art. 555', 'art. 221', 'Art. 221']

Regulations - Huzaro
Regulationsele vation2019-06-11T11:51:16+01:00
Online store – www.huzaro.co.uk
The shop available at the www.huzaro.co.uk web address (hereinafter referred to as online store) is run by LMVIS LTD, info@huzaro.co.uk (charge as per standard connection> – according to the price list of the relevant operator.
The online store sells office chairs, gaming chairs and interior design elements. Terms used in the Terms of Use stand for TERMS OF USE – the regulation covering the terms of using the online store as part of the provisioning of electronic services and the general conditions of sale made between the Customer and the Seller running the online store. ONLINE STORE – Online Store of the Service Provider available at the web address www.huzaro.co.uk. CUSTOMER – Service Recipient who intends to conclude or concluded a sales agreement with the Seller. CONSUMER – in accordance with art. 221 of the Act of 23 April 1964 of the Civil Code, a natural person making a legal act not directly related to its business or professional activity. ACCOUNT – a set of resources in the Service Provider’s IT system, marked with an individual name (login) and a password, provided by the Service Recipient in which the Recipient’s data are collected, which include information on placed Orders. REGISTRATION FORM – a form available in the Online Store that allows you to create an Account, which is also an Order Form. ORDER FORM – a form available in the Online Store that allows you to place an Order. GOODS – a movable item presented in the Online Store being the subject of a sales agreement between the Customer and the Seller. SELLER –
SERVICE RECIPIENT – a natural person, legal person or an organizational unit without legal personality that uses the service provided electronically by the Service Provider.
ORDER – Customer’s declaration of intent constituting an offer to conclude a sales agreement of the Goods with the Seller, specifying, in particular, the type and quantity of the Goods that the customer can submit after accepting these Terms of Use.
Terms of providing services electronically.
Technical requirements necessary to cooperate with the ICT system used by the Service Provider,
Conditions for concluding agreements for the provisioning of electronic services.
Technical methods and measures for correcting and detecting errors in the entered data.
Complaints regarding the provisioning of electronic services.
Conditions for contract termination of provisioning of electronic services which refers to account management in the online store.
Conditions for concluding a sales agreement.
Process for complaint handling.
These Terms of Use define the rules for using the online store operating at the electronic address www.huzaro.co.uk The Service Provider provides electronic service via the Online Store, consisting of:
account management in the Online Store
allowing to place an order in the Online Store by completing the Order Form and purchase the Goods based on the concluded Sales Agreement;
Terms of providing services electronically
The provision of electronic services by the Service Provider is free.
An agreement for the provisioning of electronic services consisting in account management in the Online Store is concluded for an indefinite period.
An agreement for the provisioning of electronic services consisting of placing an Order in the Online Store using the Order Form is of a one-off nature and expires upon the submission of the Order.
Technical requirements necessary to work together with the ICT system used by the service provider
Using the online store is possible provided that the IT system used by the Customer uses the following minimum technical requirements: a) A web browser that allows displaying hypertext (HTML) documents linked to the Internet via a web-based WWW service on a computer screen. b) Internet Explorer version 6.0 or newer with Java applets enabled, or c) Mozilla Firefox version 2.0 or later with Java applets support enabled, or d) Opera version 9.0 or later with Java applets support enabled, or e) Google Chrome 2.0 or later with Java applets enabled, or f) Apple Safari version 3.0 or later with Java applets enabled, g) minimum screen resolution of 1024 × 768 pixels.
III. Conditions for concluding agreements for the provisioning of electronic services
An agreement for the provisioning of electronic services consisting of account management in the Online Store.
The purpose of concluding an agreement for the provisioning of electronic services consisting of Account management in the Online Store is placing an order using the Order Form which is also a Registration Form. To do this, one should click on the product chosen by the Customer. If the Customer wants to continue placing the order, he should click on the field “View cart and place an order”. After completing the above steps, the Customer will be redirected to the page specifying the value of purchases. Next, he should choose the method of payment and delivery, which are indicated in point X of the Terms of Use. Then, click the “Proceed to place an order” button. The amount to be paid will also be updated, adding the fee for chosen forms of payment and delivery. Then the displayed Order Form is to be filled out.
Next, it is necessary to enter the e-mail address and click on the icon “I want to create an account during the purchase.”
The Order Form should be completed with the following data: name and surname, address (street and house / flat number, zip code), e-mail.
Failure to provide the Customer with data referred to in point 3 will result in the refusal to provide the service electronically.
Next, one must accept the Terms of Use and the Privacy Policy. Acceptance of the Terms of Use and the Privacy Policy must be confirmed by clicking on the checkbox. Acceptance of these Terms of Use and the Privacy Policy is a condition for the conclusion of an agreement for the provision of electronic services and the provision of sales services by the Seller. Obligatory is also the consent of the customer to process their personal data for the purposes of setting up and using the account of the online store “huzaro.co.uk” and for other purposes of data processing, indicated there.
Then, one should click on the “Order and pay” box. The customer is informed about the order confirmation which is to be processed at the e-mail address indicated by him, at which point his Account will be created. This moment is the conclusion of an agreement for the provision of electronic services consisting of Account management in the Online Store. In addition, the login with an individual password will be sent to the e-mail address provided by the Customer, password to be changed by Customer to his own at the first login.
Setting up and using an Account is optional, voluntary and free.
Setting up a Customer Account accelerates the process of placing an order by the User and allows the Customer to use additional functions of the online store “huzaro.co.uk”, such as – orders – enabling the Customer to view the history of orders and check the status of their execution, – points – allows the customer to check the number of collected points. The terms and conditions of the promotional sales and the rules for the exchange of prizes are set out in a separate regulation, – change of data – allowing the customer access to the personal data provided and their change or deletion, – change of password – allows the customer to change the password to the account. – logout – allows the Customer to log out of the Account quickly.
In order to log in to the Customer Account, click on “human” icon located in the upper right corner of the online store “huzaro.co.uk” and enter the e-mail address provided during registration in the login form and your individual password to access the Account and click the “Log in” icon.
Details of the Customer Account are available after clicking the “human” icon in the upper right corner of page 7. In order to modify the Customer Account (personal data provided): a) log in to the Customer Account, b) enter the Account by clicking the button “Human” in the upper right corner of the page. c) select the “Edit profile” tab, d) make modifications to the personal data provided using the “Save changes” button.
If one wants to delete data which were mandatory during the Registration (required) – see point 3 in a way that makes it impossible to perform the agreement with the User, and the User did not make changes to this data – it is necessary to delete the Customer Account instead; the same applies to the withdrawal of consents referred to in point 5
The Customer should carefully store his data used to log in to the Store, so that no unauthorized persons have access to this data.
The Service Provider may sell goods under various sales campaigns limited in time and quantity to the Customers with whom agreements for the provisioning of electronic services consisting of Account management in the Online Store were concluded. Both the quantity of available goods and duration are given individually for each campaign. When purchasing goods offered as part of these campaigns, the Customer concludes a sales contract for the selected goods with obligation of the payment, from which he may withdraw on the terms specified in the Terms of Use.
Participation in the campaigns, mentioned in point 9, is free and voluntary. The rules for terminating the contract for the provisioning of electronic services consisting of account management in the online store have been specified in point V of the Terms of Use.
B. The agreement for the provisioning of electronic services consisting of enablement of Order placement in the Online Store by completing the Order Form.
The Customer selects the product that interests him by clicking on the picture of the Good displayed on the Online Store website.
If the Customer wants to continue placing the Order, he should click the “Add to basket” box. The goods in the basket are not yet ordered and the customer has the option to add more goods to the basket, remove the goods from there, and resign from shopping.
Next, one should click on the “Proceed to place an order” field, after which the Customer is redirected to the Online Store website where the Order Form is located.
It is necessary to enter the e-mail address and click on the icon “Shopping without account creation” or “I already have an account and I want to log in” or “I want to create an account during purchase”. If you click on the icon “I want to create an account during purchase”, the process for creating an account is described in the chapter “Agreement for the provisioning of electronic services consisting of Account management in the Online Store”.
Failure to provide the data by Customer, mentioned in point 14, results in the refusal to provide the service electronically.
Following, one must accept the Terms of Use and the Privacy Policy. Acceptance of the Terms of Use and the Privacy Policy must be confirmed by clicking on the check box. Acceptance of these Terms of Use and the Privacy Policy is a condition for the conclusion of the Agreement for the sales and provisioning of services by the Service Provider. Expressing consent to forward commercial information is voluntary and it is not obligatory to place an order in the Store.
What is next, one needs to click on the “Order and pay” box. The Service Recipient is informed about the order confirmation for its processing at the e-mail address indicated by him while at the same moment the agreement for the provisioning of electronic services is concluded, consisting of enablement of Order placement in the Online Store by completing the Order Form and thereby concluding a Sales Agreement between the Seller and Customer.
In the event that the Service Provider cannot perform the service due to the fact that the product is not available, he will immediately notify the Customer, who will be able to withdraw from the agreement without setting an additional deadline. In the event of exercising the right to withdraw from the contract, the Service Provider shall immediately return any amounts paid by the Customer.
Methods and technical means for detecting and correcting errors in the provided data when placing an Order, until the “Order and pay” button is pressed. The Customer (Customer) is able to modify the entered data by clicking on the “Shopping Basket” tab. Then the Service Recipient will be transferred to the site where in order to delete a given item of the Goods one should click the “Delete” button, and then again select the Item and add it to the basket.
You can also verify, delete or correct the Order by sending an e-mail to the Service Provider (Seller) to the address info@huzaro.co.uk or by phone at (+44) 07743029046
After Order submission there will be confirmation of receipt of the Order along with the summary of the Order sent to the e-mail address provided in the Order. In the case of detection or intention to correct an error, the Customer has the right to change the Order within 12 hours of receiving the above confirmation. For this purpose, the Customer should send an e-mail to the following address: info@huzaro.co.ukl with an appropriate change to the order or report it on phone (+44) 07743029046 After the Order is corrected, the Service Provider (Seller) will send an e-mail to the provided e-mail address confirming the introduction of changes to the Order.
Consolidation, security and disclosure of the content of the concluded sales agreement occurs through: – sending the content of the agreement to the e-mail address given by Customer (e-mail message “Accepted order” with an indication of its number – this applies to Orders placed via the Order Form, by telephone via e-mail info@huzaro.co.uk, as well as by printing and providing the Service Recipient along with the Goods Specification of the Order and proof of purchase. The content of the concluded agreement is additionally recorded and secured in the Service Provider’s IT system and made available at every request of the Service Recipient.
Conditions for terminating the contract for the provisioning of electronic services consisting of account management in the online store. Termination may be applied to the contract for the provisioning of electronic services consisting of Account management in the online store, which is an indefinite contract of a continuous nature. The Service Recipient may terminate the contract by sending an appropriate statement to the Service Provider’s e-mail address: info@huzaro.co.uk or in writing to the Service Provider’s address. The Service Provider may terminate the contract for the provisioning of continuous electronic services for an indefinite period of time with immediate effect if the Service Recipient provides illegal content. The agreement expires after 7 days from the date of submission of the declaration of will by the Customer.
Complaints regarding the provisioning of electronic services. The Service Provider takes the necessary actions for the proper and fully correct operation of the online store in the scope of the current technical knowledge and undertakes the removal of any irregularities reported by the Customers. Complaints related to the provisioning of electronic services via the Online Store may be made by sending an e-mail to the e-mail address or by calling (+44) 07743029046
It is recommended to provide in the above e-mail as much information as possible and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities and contact details – In this way consideration of the complaint by the Service Provider will be facilitated and accelerated.
The Service Provider will respond to complaints immediately, no later than within 7 days. The response to the complaint is sent to the e-mail address provided by the Customer or in another manner indicated by him.
VII. Conditions for concluding a sales agreement. Advertisements, commercials, price lists and other information about goods provided on the Online Store websites, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to enter into an agreement, within the meaning of art. 71 of the Act of 23 April 1964 Civil Code.
The prices of the Goods displayed on the Online Store website are given in Great Britain pound and include VAT.
The prices do not include shipping costs, which are visible during the order placement, and confirmed additionally in the order summary.
The price of the Product displayed on the Online Store website is binding at the time the Customer places an Order. This price will not change regardless of the price changes in the Online Store, which may occur in relation to individual Goods after placing an Order by the Customer.
Orders can be placed via the Internet using the order form, as well as at the e-mail address: info@huzaro.co.uk Customers who have an Account in the online store have the option of placing an order using the “Add to basket” tab without having to use the Order Form.
Telephone orders are accepted from Monday to Friday from 9.00 to 16.00.
The Seller immediately confirms receipt of the order placed by the Customer. Confirmation of receipt is made by sending an e-mail along with an indication of its number, which includes confirmation of all important elements of the order (a list of Goods with an indication of their names, price and customer data).
Upon Customer’s receipt of an e-mail, a sales agreement between the Customer and the Seller is concluded confirming the process of the order, which is valid until the services are provided by each of the parties, not excluding the terms and conditions for withdrawal from the contract and liability for defects (warranty) .
VIII. Delivery methods. Delivery of the ordered Goods is carried out by courier (DHL, DPD, Inpost or another cheapest supplier).
The customer selects the delivery while placing the order. Possible delivery costs are indicated while placing the Order. They depend on the delivery method chosen by the customer. Upon personal receipt, the Customer does not bear any additional fees.
The deadline for completing the order is the time the Customer waits for the shipment of the Goods, which consists of the time of completing the Goods and the time of delivery.
If the Customer chooses the cash on delivery method, the time of order processing is counted from the moment of conclusion of the sales agreement in accordance with the terms of these Terms of Use until the completion and dispatch of the Goods.
If the Customer chooses a method of payment by bank transfer or electronic payment – from the moment the payment is credited to the Seller’s bank account or clearing account until the Goods have been completed and shipped.
The entity providing online payment services is “Elevation Group” and our company banner added on the Forms of payment subpage.
The delivery time depends on the method of delivery chosen by the Customer: courier parcels are delivered within 5 working days declared by the carrier. If the Parties have not agreed otherwise, the sales agreement should be performed by the Seller within thirty days after the Customer submits a declaration of will about the conclusion of the agreement.
If the Seller cannot perform the service due to the fact that the subject of the service is not available, immediately, but not later than within thirty days of concluding of the agreement, he will notify the Customer and return the entire sum of money received from him. Attention! After delivering the parcel to the place of destination, the Customer has the right to examine the condition of the shipment prior to its collection from the carrier. If it appears before shipment that it has suffered a loss or damage, the carrier is obliged to report the condition of the shipment and the circumstances of the damage immediately. The carrier also performs these activities at the request of the recipient of the shipment (customer), if he finds that the shipment is compromised.
Payment methods. The seller provides the following payment methods:
payment by a traditional wire transfer to the Seller’s bank account:
Account number: 62355953 Sort code: 535041
Electronic payments via the PAYPAL website
Attention! Claims arising from non-performance or improper performance of payment process should be addressed to the appropriate settlement agent, directly to the e-mail address, using the contact form or by phone – in accordance with the terms of use on the provisioning of electronic payment services of a given settlement agent.
The customer who is also a consumer within the meaning of art. 22 [1] c, who concluded a distance contract, may withdraw from it without giving any reason, by making a statement in writing within 30 days.
The deadline to withdraw from the Sales Agreement expires after 30 days from the date on which the Customer came into possession of the Goods or in which a third party other than the carrier and indicated by the Customer person came into possession of the Goods. However, if the contract concerns the provisioning of services, the deadline to withdraw from it expires after 30 days from the date of conclusion of the agreement. In order to exercise the right of withdrawal from the contract, the Customer must inform the Service Provider of his decision to withdraw from the contract by way of an clear statement (for example by means of a letter sent by post to: or to the Seller’s e-mail address or via the withdrawal form from the contract available on the website www.huzaro.co.uk)
In the event of withdrawal from the agreement, the Seller shall return to the Customer all received Payments, including the cost of delivery of the Goods (except for additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Customer informed the Seller about the decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that were used by the customer in the original transaction, unless the customer explicitly agreed to a different solution, in each case the Customer does not pay any fees in connection with this refund.
The Seller stipulates that he may withhold payment until he receives the Goods or until proof of its return has been provided to him, depending on which event occurs first. The purchased goods should be returned to the appropriate address given in the Returns tab.
The Customer (the Consumer) bears the costs of returning the items to the Seller.
The right to withdraw from the agreement by the consumer does not apply in the case when: the object of sale is a non-prefabricated item, produced according to the consumer’s specification or serving to satisfy his individual needs and in other cases referred to in Article. 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of June 24, 2014).
Returned goods must be complete, cannot bear traces of use and should have original, undamaged manufacturer’s packaging. The returned product should be accompanied by the original sales document and the completed and signed the return form. The buyer is obliged to properly protect the returned goods so as to prevent its damage in transit. If the delivered goods are incomplete or bear traces of use, going beyond the ordinary management of the thing, huzaro.co.uk reserves the right to claim compensation from the Buyer to the extent permitted by applicable law.
The complaint process of the goods.
The seller is obliged to provide the person who made an order with an item free of physical or legal defects.
The seller is liable for the defect of the goods if it is discovered before the expiration of two years from the date of delivery of the Goods to the Customer (the Consumer).
If the sold item has a defect, the buyer may submit a statement of a price reduction or withdrawal from the agreement, unless the seller immediately and without excessive inconvenience to the buyer replace the defective product with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller or the seller has not satisfied the obligation to replace the item for one free from defects or to remove the defect.
Instead of the proposed removal of a defect by the seller, the buyer (consumer) may demand to replace the product with defect-free one or instead of replacement he may demand to remove the defect, unless it is impossible to bring the goods to the agreement with the manner chosen by the buyer or would require excessive costs in comparison with the way proposed by the seller. When assessing the excess of costs, the value of the item free of defects is taken into account, the type and significance of the defect found, and the inconvenience to which the buyer would be exposed if by a different way of fulfilment.
The reduced price should remain in such proportion to the price resulting from the agreement, in which the value of the item with the defect remains to the value of the item without a defect.
The Buyer can not withdraw from the agreement if the defect is insignificant.
If the sold item has a defect, the buyer may demand replacement of the item for one free from defects or removal of the defect.
The seller may refuse to satisfy the buyer’s request if it is impossible to bring the defective product into conformity with the contract in the manner chosen by the buyer or would require excessive costs compared to the second possible way to bring it into compliance with the contract. If the buyer is an entrepreneur, the seller may refuse to exchange the item for free from defects or remove the defect also when the cost of compensation for this obligation exceeds the price of goods sold.
The Goods’ defect notification should include: the Customer’s name and surname, the type of non-compliance noticed along with a description of what it consists of, if possible, a picture of Goods in complaint and notification with a proper request to bring the goods into conformity with the contract. Notifications should be made by sending an e-mail to the email address @ or in writing to the Seller’s address:
The Customer who exercises the rights under the warranty is obliged to provide the defective item at the Seller’s cost to the Seller’s address:
The Seller will respond to the Customer’s request immediately, no later than within 14 days. The response to the complaint is sent to the address provided by the Customer or in another manner provided by the Customer.
In the case of a defect in the Goods, the Customer’s claims are made free of charge at every stage of the complaint process. 13. In matters of the complaint, the provisions of the Act of 23 April 1964 Civil Code, in particular art. 555 [1] – 5764 (Warranty for defects)
XII. Personal data.
The administrator of the personal data of the Customers (Clients) is the entity running the online store which is the Service Provider (Seller).
Personal data of the Service Recipient (Customer) are processed by the Service Provider to the extent necessary to perform the agreement, i.e. to establish, shape the content, change or terminate the legal relationship between the Service Recipient (Customer) and the Service Provider (Seller).
The Service Provider ensures that the personal data of the Customers are duly protected, and the Order and Registration Forms used to send this information are protected by the SSL security protocol, as a result of which the data transmission process is encrypted.
When processing personal data, the Service Provider (Seller) secures the personal data of the Customers (Clients) prior to their acquisition and modification by unauthorized persons.
After using the service provided electronically, the Service Provider may process personal data of the Service Recipient, which are: necessary to settle the service and claim for payment for the use of the service, necessary for advertising purposes, market research and the behaviour and preferences of recipients of services with the purpose of using the results of these tests for improving the quality of services provided by the Service Provider, only after deleting the data identifying the Service User, necessary to explain the circumstances of unauthorized use of the service.
The Service User has the right to have an insight to their personal data and the right to correct them.
The Service Provider is entitled to disclose the personal data of the Service Users only to entities authorized under applicable law.
Agreements concluded through the Online Store are concluded in accordance with Polish law and in Polish. In matters not covered by these Terms of Use, the following provisions shall apply: – the Act of 23 April 1964 of the Civil Code, – the Act on consumer rights of 30 May 2014 – Acts of 18 July 2002 on the provision of electronic services other relevant provisions of Polish law. Any disputes arising between the Service Provider (Seller) and the Customer (the Customer) who is also a consumer within the meaning of art. 221 of the Act of 23 April 1964, the Civil Code shall be submitted to the competent courts in accordance with the provisions of the Act of November 17, 1964, the Code of Civil Procedure.
Any possible disputes arising between the Service Provider (Seller) and the Customer (the Customer) who is not also a consumer within the meaning of art. Art. 221 of the Act of 23 April 1964 Civil Code may be referred to mediation, where a third party, which is a mediator or arbitrator, helps in reaching an agreement without the need to involve the judiciary, otherwise they submit to the court according to the place of residence of the Service Provider (Seller). The Terms of Use are valid from December 25, 2014. The Service Recipient (Seller) reserves the right to change the provisions of these Terms of Use, at the same time obliging himself to publish a uniform text of the Terms of Use on the website of the online store indicating the date of changes, as well as sending its amended content to the e-mail address indicated by the Customers for whom an agreement for providing electronic services consisting of Account management in the online store. In the absence of acceptance of the amended Regulations, the Customer may, within 7 days of receiving the e-mail, terminate the contract for the provision of services by electronic means with immediate effect.
Amendments to the Terms of Use apply to both the Service Provider (Seller) and the Customers (Customers) within 3 days from the publication of changes on the website of the online store www.huzaro.co.uk
Amendments to the Terms of Use will not in any way affect the rights of the Users using the online store www.huzaro.co.uk before the amendments come into force, in particular, they will not affect the placed and/or implemented orders. Orders accepted for execution shall be subject to the Regulations valid at the time of placing the order.
The content of these Terms of Use is available on the website: www.huzaro.co.uk
Terms of Use can be recorded, obtained and reproduced at any time by printing, saving to a suitable medium or downloading it in PDF format and saving it in the computer’s memory from the website: www.huzaro.co.uk
Graphic design, photos, content and descriptions of the Goods presented on the website of the online store with the electronic address https://www.huzaro.co.uk are the property of the online store and cannot be modified, copied and distributed without the consent of the Seller.