Source: https://www.wooga.com/legal/en/privacy-policy
Timestamp: 2020-06-05 02:03:16
Document Index: 335262172

Matched Legal Cases: ['Art. 20', 'Art. 77', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 28', 'Art. 6', 'Art. 6', 'Art. 20', 'Art. 6', 'Art. 28', 'Art. 6', 'Art. 6', 'Art. 28']

Privacy PolicyTerms of ServiceAdvertising GuidelinesImprint
Wooga GmbH, Saarbruecker Strasse 38, 10405 Berlin, Germany (“Wooga” or “we”), is a developer and publisher of games and mobile game applications that are made available via app stores including the Apple App Store, Google Play Store and Amazon Appstore, and other platforms such as Facebook (our “Games”). Wooga is responsible for providing Games and related services (such as support services, our website, competitions, newsletters, advertising etc.) (collectively, the “Services”) and for data processing. Wooga was recently acquired by the Israeli game developer and publisher, Playtika, and is now a subsidiary of the parent company. On the basis of data protection agreements, certain data is transferred within the companies that is necessary for the business performance of both companies. If you would like to find out more about Wooga or Playtika and our Services, please visit the Imprint section of the Games or our Website www.wooga.com or www.playtika.com.
We hope to unite people in fun and enjoyment through our Games, so we create games that you can play and share with other people. This means that our Services can be accessed and shared with friends or in social networks. We believe that data protection is as important as uniting people through our Games and, therefore, we aim to protect your privacy as best as we can. If you use third party services - for example while playing one of our Games on Facebook - please note that those service providers will also collect personal data, that is not part of our service.
Wooga GmbH is responsible for their Services and for the protection of your data as a player. You can reach us at:
Saarbruecker Straße 38
Phone: +49-30-52107050
Fax: +49-30-89649064
Mail: info@wooga.com
If you have specific questions about your personal data, deletion of your personal data or similar things, you can contact our Data Privacy Officer via e-mail atprivacy@wooga.net.
Right to take your data with you in accordance with Art. 20 GDPR (e.g. you can contact us to receive your data, if you want to upload it to another service)
Right to send complaints to the supervisory authority in accordance with Art. 77 para. 1 GDPR (e.g. you can contact the data protection supervisory authority directly)
When you use our Services, we collect and store certain data about you to provide our Games and Services, to improve your overall user experience and to provide you with customised offers (e.g. certain in-game offers that you might like based on your playing behaviour):
Progress in the game and playing behaviour (e.g. how fast you reached a certain level or how you decorated your island)
In-app purchases (e.g. how many Diamonds you purchased for which price)
Game version (e.g. v1.23.111)
Internet provider (e.g. “Unity Media“ or “Deutsche Telekom“)
Date and time of your game session (e.g. 11:45 on 25.05.2018)
Operating system (e.g. MacOS, Android)
You may be aware that your IP address and other unique identifiers can theoretically be traced back to you or to the device you are playing on. As a safeguard to protect your privacy, we delete or anonymise identifiers in our database and most of the technical data after your game session. Any other data will only be used for statistical purposes to optimise the game, to serve interest-based ads (more information can be found below under “(Personalised) Advertising”) and to offer a more personalised gaming experience to you as our players (e.g. automatically setting the difficulty depending on your playing behaviour). The purpose of temporarily storing this data is to establish a connection with our game servers which is necessary for providing our Games and Services as well as to provide a more personalised gaming experience to you. The legal basis are the contract with you in accordance with Art. 6 para. 1 lit. b GDPR and also the legitimate interest in accordance with the European data protection requirements under Art. 6 para. 1 lit. f GDPR. In addition, we apply the aforementioned safeguards to protect your data.
Game Center: We also provide a connection to the Game Center service from Apple, which is subject to Apple's Privacy Policy, available at https://www.apple.com/privacy. When you use the service, e.g. to receive notifications about achievements, the personal information you share is visible to other users and can be read, collected, or used by them. You need to consider which personal information you choose to submit.
Deactivate hibernation: This function allows the app to deactivate the idle state of the phone (e.g. to display videos without switching off the screen).
You can play some of our Games directly on Facebook or connect the game with your Facebook account details. If you do either of those, you will be able to use your Facebook account to log in on multiple devices and synchronise your saved game status across different devices. We will not store your friends lists and contacts and there is no permanent link between the game and your Facebook account, you can always disconnect your Facebook profile from the game you are playing. The underlying service is provided by Facebook and further details can be found in Facebook’s Privacy Policy (http://www.facebook.com/policy.php). The connection with Facebook will not allow us to post anything to your Facebook page without your permission. We will receive some of the following Facebook account information, depending on what you choose to provide:
As a safeguard to protect your privacy and the privacy of your friends, Facebook lets you choose which of your Facebook information you want to share with us (except for the required profile information) and we ensure that personal information is deleted or anonymised, so that it cannot be traced back to you in our systems. Since some of the Facebook services are located in the USA and thus in a country outside the EU and the EEA (a third country), further safeguards are required to ensure that your data is protected in accordance with a European level of data protection. Facebook has been certified under the EU-US Privacy Shield for the ad-related services and has thus demonstrated a sufficient level of data protection (https://www.facebook.com/about/privacyshield). The purpose of collecting and storing this information is to connect you with your friends on Facebook, to provide you with a cross-platform gaming experience, to synchronise your saved game status and to offer personalised advertising. The legal basis is your consent – when choosing to connect your Facebook account - in accordance with the European data protection requirements under Art. 6 para. 1 lit. a GDPR.
Support and contact form
We work with Helpshift Inc. (“Helpshift”), based in the United States, which provides an online helpdesk and in-app support system. When you contact us for support, the below information will be handled by Helpshift strictly in accordance with our instructions:
Game you are playing
Platform you are playing on
Your type of issue
Your user ID or Facebook game specific ID
Your problem description
Your uploaded file (optional)
Helpshift also automatically collects additional types of information, such as your IP address and data sent by your device to provide and improve their service (further information can be found in this Privacy Policy under “Data collected in our Games” or within the Helpshift Privacy Policy: https://www.helpshift.com/legal/privacy). The information is then transferred to a Helpshift server in the United States. As a safeguard to protect your privacy, we arranged a data processing agreement with Helpshift in accordance with Art. 28 GDPR, where we ensure that your personal information is only used in accordance with our instructions and not for their own purposes. In addition, your request is submitted via an encrypted connection and we apply the principle of data minimisation to collect only such data that is actually required to best answer your support request. The content of your request will be stored as long as you are an active player of our Games, so you can get a faster response in case you have a similar problem in the future. The purpose of using the service from Helpshift is to answer the extensive number of user requests we receive. Helpshift helps us to improve our customer service so that you can get a faster and helpful response. The legal basis are the contract with you in accordance with Art. 6 para. 1 lit. b GDPR and the legitimate interest in accordance with the European data protection requirements under Art. 6 para. 1 lit. f GDPR, which we evaluated together with our data protection officer. We also provide aforementioned safeguards to protect your data.
(Personalised) Advertising
We use advertising technologies in our Games and exchange ad identifiers with external advertising networks to allow personalised advertising within our Games. We and our trusted partners collect and process the Apple Advertising ID (IDFA) on iOS devices and the Google Advertising ID on Android devices to allow interest-based advertising and measure the success of aforementioned advertising. Advertising IDs are unique but at the same time non-personalised and non-permanent identification numbers provided by your operating system and device. We will now explain how to activate or deactivate the advertising technologies within the mobile apps as follows:
Open the "Settings" application of iOS and select the "Privacy" menu item and then the "Advertising" sub-item. If you activate the "Limit ad tracking" option, we can only take limited measures such as identifying unique users or combating fraud. In the same menu you can always delete the IDFA ("Reset Ad-ID"), then a new ID is created which is not merged with the data collected earlier.
We do not sell your personal information to anyone. We use data to serve you relevant ads in our games. While these ads help fund our services and make them free for everyone, your personal information is not for sale.
In order to serve you personalised ads, we share your resettable identifiers provided by your mobile device’s operating system with our selected partners. Typical advertising IDs are GAID (Android) and IDFA (Apple). These mobile advertising IDs allows developers and marketers to track activity for advertising purposes and are used to enhance the personalisation of ads. You may reset these identifiers from within your mobile device or limit ad tracking for your mobile device as mentioned above.
Alternatively, if you would like to opt out of personalised advertising in our games, you may also do so in the Advanced Setting of our games. You’ll still see ads, but they’ll most likely be less relevant.
Welcome to Wooga.com!
Wooga GmbH, Saarbruecker Strasse 38, 10405 Berlin, Germany (“Wooga” or “we”), is a developer and publisher of games and mobile game applications that are made available via app stores including the Apple App Store, Google Play Store and Amazon Appstore, and other platforms such as Facebook (our “Games”). Wooga is responsible for providing Games and related services (such as this website, support services, competitions, newsletters, advertising etc.) (collectively, the “Services”) and for data processing. If you would like to find out more about Wooga and our Services, please visit the Imprint section of the Games or on this Website www.wooga.com/imprint/
In this data privacy policy, we will share what “personal data” or “personally identifiable data” mean, how we collect data when you visit our websites (e.g. www.wooga.com) and what we do with the data, and why we do so. We will also let you know how we protect your data, when data will be deleted and which rights you as a data subject have. Personal data in this context are all individual information about personal or objective circumstances of a specific or identifiable natural person, e.g. your name, address or e-mail address, but also IP addresses and device-related identifiers. When you use our Games or access our Services, personal data is processed. You can find out more about that in our Games Privacy Policy.
Wooga GmbH is responsible for this website and their Services, as well as for the protection of your data. You can reach us at:
If you have specific questions about your personal data, deletion of your personal data or similar things, you can contact our Data Privacy Officer via e-mail privacy@wooga.net.
Right to take your data with you in accordance with Art. 20 GDPR (e.g. you can contact us to receive your data, if you want to upload it to another website)
Unless otherwise stated, we will delete or anonymise your data as soon as it is no longer required (e.g. your e-mail address after you have unsubscribed from our newsletter). Your data will also be deleted or anonymised automatically if a certain storage period expires (e.g. those required by law for payment transactions). Such data may be needed for longer periods of time for legal reasons. You can request information about all personal data we have stored about you.
When you visit our website www.wooga.com, we collect the data that your browser sends to us:
Date, time and duration of visit (e.g. 11:45 on 25.05.2018)
You may be aware that your IP address can theoretically be traced back to you. As a safeguard to protect your privacy, we delete or anonymise your IP address after your visit. Therefore, all other data possibly attached to it can no longer be traced back to you. It will only serve anonymous and statistical purposes to optimise our website. The purpose of temporarily storing this data is necessary to establish a connection as well as loading our website the way it was designed to. Such data is therefore required to display the website on your screen, to avoid display problems and other technical error messages. The legal basis is the legitimate interest in accordance with the European data protection requirements under Art. 6 para. 1 lit. f GDPR. In addition, we apply the aforementioned safeguards to protect your data.
When you contact us directly via e-mail we store your e-mail address and content of your message in order to answer your request. These will be deleted as soon as they are no longer needed for and delete it afterwards.
We work with Helpshift, an external online helpdesk and in-app support system provided by Helpshift Inc. (“Helpshift”), a company based in San Francisco, California. When you contact us via the contact forms in the Support section on our website, the below information will be handled by Helpshift strictly in accordance with our instructions:
You have the option of applying for an open position at Wooga through external websites and our job pages. To apply for a job at Wooga, we need the following information from you:
Your uploaded resume or cv
Your LinkedIn profile or website (optional)
Your skype details (optional)
Information related to how you heard about us (you can select “other” if you do not want to tell us)
Additionally, you can click Apply with LinkedIn, where the job application fields will be automatically filled with corresponding data from your LinkedIn profile and make your complete profile available to us. We will then be able to easily access and see your LinkedIn profile information. Further information can be found here https://www.linkedin.com/help/linkedin/answer/72063 and in the LinkedIn privacy policy that can be found here https://www.linkedin.com/legal/privacy-policy.
We use a recruiting tool provided by Greenhouse Software, Inc., based in New York, USA. As a safeguard to protect your privacy, the information and files you provide are submitted through an encrypted connection and will only be used for internal recruiting purposes. We also apply the principle of data minimisation and only ask for information that is actually required for our recruiting process. The information you provide will only be stored for as long as we need it for the recruiting process and be deleted six months after we have received your application at the latest. We arranged a data processing agreement with Greenhouse in accordance with Art. 28 GDPR, where we ensure that your personal information is only used in accordance with our instructions and not for their own purposes. Greenhouse has been certified under the EU-US Privacy Shield and has thus demonstrated a sufficient level of data protection (https://www.greenhouse.io/privacy-shield-notice). The purpose of collecting and storing aforementioned data is only for recruiting. The reason for extended storage is based on German legal requirements. The legal basis is Section 26 BDSG-new (German Data Protection Act), which allows the processing of employee and applicant data when it is necessary to make a hiring decision. The basis for connecting and accessing the LinkedIn profile is your consent as given when clicking “Apply with LinkedIn”.
You have the opportunity to submit your e-mail address, so that we can send you gaming related news and newsletters.
As a safeguard to protect your privacy and the privacy of others, we use the double-opt-in mechanism before we send out our newsletter. You will receive a link from us to confirm your subscription and e-mail address. You can unsubscribe from the newsletter at any time by clicking the unsubscribe link in the e-mail or by contacting us using the above contact details. The purpose of collecting and storing your e-mail address is solely for sending you our gaming related news and the newsletter. The legal basis is your consent - provided to us through the double-opt-in mechanism - in accordance with the European data protection requirements under Art. 6 para. 1 lit. a GDPR.
You can configure, block and delete cookies in your browser settings. If you delete all cookies from our website, some functions of the website may not be displayed correctly. Further information on cookies and how to configure them can be found here in German https://www.bsi-fuer-buerger.de or here in English https://ico.org.uk/for-the-public/online/cookies/.
We use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses the advertising and analytics cookies described above to analyse our website with regard to your usage behaviour. The information generated by these cookies is transferred to a Google server in the USA and stored there. However, your IP address is shortened before the usage statistics are evaluated, so that no direct connection to you as a person can be made. For this purpose, we use the "anonymizeIp" function to ensure anonymous collection of IP addresses. Google will use the anonymous information collected by the cookies to evaluate the usage of the website and to compile reports on website activity. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google.
You can also configure your browser to refuse cookies, or you can prevent Google from collecting and analysing the data by downloading and installing a browser plug-in (https://tools.google.com/dlpage/gaoptout?hl=en) from Google. As an alternative to the browser add-on or within browsers on mobile devices, you can set an opt-out cookie to prevent future collection by Google Analytics within this website (the opt-out only works in the browser and only for this domain). If you delete your cookies in this browser, you must click this link again.
As a safeguard to protect your privacy, we use the anonymisation feature offered by Google as mentioned above, whereas analytics are not based on you as a person, but only on a statistical basis. In addition, the high security standards of the Google platform and its data privacy policy apply (http://www.google.com/intl/de-DE/privacy). We have also concluded a special data protection agreement with Google, which ensures to protect your data through technical and organizational security measures. Since Google is based in the USA and thus in a third country, further safeguards are required to ensure that your data is protected in accordance with a European level of data protection. Google has been certified under the EU-US Privacy Shield and has thus demonstrated a sufficient level of data protection (https://www.google.de/policies/privacy/frameworks/). The purpose of the use of Google Analytics is to (anonymously) analyse usage behaviour of our websites. The information collected helps us to improve our websites and games. The legal basis is the legitimate interest in accordance with the European data protection requirements under Art. 6 para. 1 lit. f GDPR, which we evaluated together with our data protection officer. In addition, a data processing agreement was concluded in accordance with the requirements of Art. 28 GDPR.