Source: https://www.silverapplewood.co.uk/pages/terms-and-conditions
Timestamp: 2019-12-13 12:30:42
Document Index: 18005608

Matched Legal Cases: ['art 1', 'art 2', 'art 1', 'art 1', 'art 3', 'art 2', 'art 3', 'art.\n12']

Terms and Conditions – SilverAppleWood
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These term and conditions apply to all transactions on the SilverAppleWood web site. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at sales@silverapplewood.co.uk prior to placing an order.
1. the basis on which you can visit and use our website at www.silverapplewood.co.uk (the “Website”); and
2. the terms and conditions which apply to your purchase of furniture, accessories and other goods
(“Goods”) from SilverAppleWood; and The Website and Goods are provided by SilverAppleWood, at Ashtree Farm, Main Rd, Langrick, Lincolnshire, PE22 7AW (“we”, “us”, “our”, “SilverAppleWood”). When we refer to “you” and “your” we mean the user of the Website, the purchaser of Goods (whether or not the purchase transaction is completed) and as relevant to the context.
Part 1 – SiverAppleWood Website Terms & Conditions of Use
Part 2 – SilverAppleWood Terms & Conditions of Sale
“Business Day” means a day (other than a Saturday or a Sunday) on which banks are open in London.“UK Mainland” means those parts of England, Scotland and Wales that are accessible from London without crossing water. The use of the word ‘including’, the phrase ‘in particular’, and equivalent expressions is only intended to illustrate particular examples. Their use, and the use of such examples, is not intended to limit in any way whatsoever the interpretation or construction of these Terms or any other words in these Terms. A party’s obligation not to do something includes an obligation not to permit it or authorise it.A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it. Words in the singular include the plural and in the plural include the singular. Condition headings do not affect the interpretation of these Terms. Any obligation to notify SilverAppleWood should be undertaken as soon as possible, by emailing us at sales@silverapplewood.co.uk and quoting your order number, or alternatively by post to: Customer Services, SilverAppleWood, Ashtree Farm, Main Rd, Langrick, Boston, PE22 7AW.
Part 1 – SilverAppleWood Website Terms & Conditions of Use
This ‘Part 1 – SilverAppleWood Website Terms and Conditions of Use’ and ‘Part 3 – General Terms Relating to Our Relationship With You’ (collectively the “Website Terms”) together form a legally binding contract between us and you. Your acceptance of the Website Terms is given when you use the Website.
1.2. The Website uses and contains copyright material, trade names and marks and other proprietary information, including but not limited to text, images, photos and graphics, software, databases, videos, music and sound (“Content”). The Content is protected by intellectual property law including, but not limited to copyright law, registered and unregistered trademarks, database rights and other intellectual property rights.SilverAppleWood, its licensors or authorised contributors own the copyright, database right and other intellectual property rights in the selection, coordination, arrangement and enhancement of such Content, as well as in the Content original to it. All such intellectual property will remain the property of SilverAppleWood or any relevant third party as the case may be.
1.9. We endeavour to maintain the accuracy of the Website but no warranties or representations are given as to the accuracy, correctness or reliability of the Website or otherwise. We have taken every care in the preparation of the content of the Website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. We make every effort to display the colour of the products as accurately as possible, but as colour reproduction depends on your computer’s monitor we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.
1.10. We make every effort to ensure that the Website is free from defects or viruses. However, due to the nature of the internet we cannot guarantee that your use of the Website won’t affect your computer. In no event shall we or any other person involved in the creation, production or delivery of the Website be liable for any punitive, special, direct, indirect, exemplary, incidental or consequential damages or any damages whatsoever, including but not limited to loss of use, data or profits, or disruption or damage to your computer or other equipment without regard to the form of any action, including but not limited to contract and tort actions (including libel), arising out of or
in connection with the access, use, browsing, copying or display of, or the interaction, or any other form of communication with the Website and the information contained on the Website (including via computer viruses or any other form of software).
1.11. Some of the websites listed as links herein are not under our control, but rather are exclusively controlled by third parties. Accordingly, we make no representations whatsoever concerning such websites. Although we may provide a link to a third party, such a link is not an authorisation, endorsement, sponsorship or affiliation by us with respect to such website, its owners or its providers. We are providing these links only as a convenience to you. We have not tested any information, products or software found on such websites and therefore cannot make any representations whatsoever with respect thereto. It is up to you to take precautions to ensure that whatever you select is free of such items as viruses, worms, trojan horses and other items of a destructive nature. In no event will we be liable to any party for any direct, indirect, special or other consequential damages for any use of the Website, or on any other hyper-linked website, including, without limitation, any lost profits, business interruption, loss of programmes or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.
This ‘Part 2 – SilverAppleWood Terms and Conditions of Sale’ and ‘Part 3 – General Terms
Relating to Our Relationship With You’ (collectively the “Terms of Sale”) together form a legally binding contract between us and you. The contract is formed upon issue of your Sales Order Acknowledgement. Your Order goes into process as soon as the Sales Order Acknowledgement has been confirmed and whether your Goods are to a SilverAppleWood specification or Custom Made Goods, the process of allocating or ordering materials to create your Goods begins immediately. We ask you to choose carefully, match your colours where necessary and measure any areas you think
may be a problem prior to placing your Order.
1.4. Clearance Goods: Goods purchased from the ‘Clearance’ section on the Website or any other SilverAppleWood outlet which may operate from time to time.
1.5. Sales Order Acknowledgement (“SOA”): The document entitled ‘Sales Order
Acknowledgement’ which confirms that we have accepted your Order, subject to the details enclosed within.
2.3. All advice or recommendation provided by us or our employees as to the care, maintenance or use of the Goods which is not confirmed in writing by SilverAppleWood followed or acted upon entirely at your own risk. Consequently, we will not be liable for any such unconfirmed advice or recommendation.
3.3. All drawings, descriptions, illustrations, samples, weights and dimensions provided on the Website, or on other marketing materials are approximate and intended for general guidance purposes only and their accuracy cannot be warranted by SilverAppleWood. Photographs are for illustrative purpose only, and may not exactly match the product itself. Notwithstanding any pending Orders, we reserve the right to alter sizes, specifications and to make any changes or discontinuations to our products and product ranges without prior notice.
3.4. All materials are sold subject to natural variations in colour, markings and texture, such as in grains, knots, natural discolourations in the wood - these are not defects.
3.5. All Commercial Orders and Orders for Custom Made Goods must be specified in writing and are subject to our express acceptance. With respect to Custom Made Goods produced according to your specifications, your submission of any design specifications to us shall constitute an assignment to us of all worldwide rights, titles, and interests in all copyrights, design rights and other intellectual property rights in the specifications and furthermore you shall defend us at your expense and pay all costs and damages of any kind (including our legal fees) incurred by us as the result of any suit or other legal proceeding against us for infringement of any patent, trademarks, copyrights, design rights or other rights by reason of use of such specifications, provided we promptly notify you of such claim of, or suit for, infringement and tender the defence thereof to you. Additionally, at our option, we may be separately represented in any such suit at our own
4.1. The price as stated on the SOA is the set price for the Goods. Any product prices shown on the Website are UK retail prices. They do not include any delivery charges. Any promotions, discounts or special offers displayed will only be applicable for orders placed at the time of such display.
5.1 The Company's terms are that payment will be taken in full at the time of the order.
5.2. You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details provided by you on our website will be correct; that the credit, charge or debit card which you use is your own and that there are sufficient funds to cover the cost of any products.
5.3. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
6.1.2. In the case of Custom Made Goods or a Commercial Order you will not have the right to cancel the Order once the SOA has been confirmed. If you do wish to cancel all or part of an Order for Custom Made Goods or a Commercial Order at any time after SOA confirmation then you will remain liable to pay for the Goods in full.
6.2. Cancellation by SilverAppleWood: we reserve the right to cancel your Order (in full or in part) at any time due to any reason whatsoever including but not limited to the discontinuation of Goods or an inability to source the materials to make your Order within a reasonable time. We will notify you via the contact details provided on the SOA. Any payments made for such cancelled Goods will be refunded. SilverAppleWood will not be obliged to offer any compensation.
7.2. All items are hand made to order - as such, we will usually require 5 to 8 working days to process orders. Delivery will be made within 5 working days of the dispatch date (exceptions inc. delays outside our control).
7.3 Your goods will be delivered by via a third party carrier. We will notify you of such in advance – these deliveries will require a signature on delivery.
7.4. It is your responsibility to:
a) advise at the time of Order if there are any vehicle size or access restrictions which may affect the delivery.
7.7. We will use reasonable endeavours to complete delivery on or before any delivery dates which you have requested or we have estimated at the time of placing the Order. If no dates are so specified, delivery shall be within a reasonable time. Any dates that we specify for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. We shall not be liable for any delay in delivery of the Goods howsoever caused. We will not be obliged to offer any compensation for disappointment suffered. Goods may be delivered in advance of the stated delivery date.
7.8. You are responsible for ensuring that (i) you provide adequate delivery instructions, and (ii) appropriate access is available to the delivery company, and (iii) you, or a responsible adult on your behalf, are present to accept the delivery. If you are the cause of a failed delivery attempt, either due to failure on your responsibilities above or for any other reason whatsoever, then we reserve the rights to:
7.8.3. charge you for a re-delivery if applicable.
7.8.4. charge you for return shipping costs incurred in the case of refused deliveries (forced return)
7.11. Your failure to notify us otherwise within a reasonable time will result in you being deemed to have accepted the Goods. After acceptance you shall not be entitled to reject Goods in return for a refund, although you may be entitled to a repair or replacement of Goods in accordance with clause
8. SilverAppleWood Returns Policy, Exchanges & Amendments to Orders, Faulty Goods, Refunds
8.2.Faulty Goods which do not conform to the contract may be returned prior to acceptance for a full refund. Following acceptance, if you do find a fault within your Goods we request that within 7 days of such discovery you provide notification to us with a description of the fault including photos if possible and that you cease using the Goods. We shall act promptly to resolve the issue in accordance with your statutory rights, however please note that we shall not be liable if you continue to use the Goods or if you attempt to alter or repair the Goods without our written consent.
There are no circumstances in which you can reject the Goods on the basis of defects or failures which are so slight that your rejection would be unreasonable.
8.4. No refunds or exchanges will be given on Custom Made Goods or Commercial Orders unless there is a manufacturing defect or the Goods are not as specified on the SOA. We reserve the right, if deemed necessary, to alter the design without prior notice given that it will not impact on the performance of the goods.
8.5. No refunds or exchanges will be given on Clearance Goods.
8.7. If you wish to add Goods to an existing Order then SilverAppleWood will use reasonable endeavours to fulfil your request. Such additional Goods are not subject to the same promotional offers as the original Goods unless the promotion is still active. Any excess payment due must be made prior to delivery of the additional Goods and extra delivery charges will not apply where:
b. such additional Goods can be included within a collection or exchange visit for the original Order, whether scheduled or not, without causing any delay or complications or extra costs (at our own discretion). In this case any subsequent return or exchange of such additional Goods shall incur a collection charge.
8.8. If you wish to add Goods to an existing Order and, despite reasonable endeavours to fulfil your request, SilverAppleWood are unable to deliver the additional Goods within an existing/planned visit then the additional Goods will be treated as a new Order and a delivery charge may apply as normal.
8.10. Any refunds will be made as soon as reasonably possible after agreement by SilverAppleWood to make the refund and in any case within 30 days at the latest. Refunds of payment or deposits for Goods will be given at the value paid (using the same payment method as used for the payment) minus any charges levied in accordance with these Terms.
9.1. Ownership (“Title”) of all Goods shall remain with SilverAppleWood until both (i) full payment has been received and (ii) the goods have been either collected or successfully delivered.
10.4. The guarantee period begins on the date of collection/delivery and is for 6 months.
c) Wood has certain natural characteristics such as shrinkage, swelling, hairline cracks, minimal knots, and minor movement due to changes in temperature and humidity. These may appear and disappear with the changing weather conditions. This will not affect the durability, serviceability or lifespan of your furniture and normal movement within wood is completely normal. These natural movements are not a structural defect and are therefore not covered under this guarantee.
d) Fair wear and tear in normal domestic use is excluded.
e) Keep indoor furniture out of direct sunlight. The ultraviolet rays of the sun can damage and fade wood – such damage is excluded.
f) The guarantee does not apply to Clearance Goods, Custom Made Goods and Commercial Orders.
10.6. The guarantee given by SilverAppleWood shall only apply to the original purchaser as named on the SOA paperwork. It is not transferable or assignable.
11.Outlet Goods
11.1 Outlet Goods are ‘sold as seen’ and are not returnable or exchangeable.
12.1. SilverAppleWood Goods are sold for domestic use only. Any other intended use should be declared at the time of placing the Order and may be subject to alternative terms & conditions of sale. SilverAppleWood takes no responsibility for, and will not incur any liability in respect of Goods which are used for purposes other than domestic without you having informed us at the time of placing your Order.
1.1. ‘SilverAppleWood’ and our logos are trademarks of SilverAppleWood. All other trademarks displayed on the Website and in our other marketing materials are the property of SilverAppleWood unless otherwise designated or clearly implied as belonging to third parties. Nothing contained at the Website or elsewhere shall be construed as granting by implication, estoppel, or otherwise any license or right under any patent, trademark, copyright (except as expressly stated above) or proprietary rights of SilverAppleWood or of any third party.
1.3. You acknowledge that you have no rights in respect of any of the Intellectual Property (including but not limited to any copyright works, inventions, domain names, patents, web-rights, online rights, registered design, trademark, confidential information, know-how, show-how or other industrial or intellectual property right registered or unregistered) of SilverAppleWood in respect of any of SilverAppleWood's products or those of its suppliers (collectively the “Products”). You agree not to reproduce or cause to have reproduced any of SilverAppleWood’s Products or designs.
2. Any communications which you transmit to us by email or otherwise shall be non-confidential and non-proprietary. We welcome your comments about our Website, products, service or any aspect of our business. However, you represent and warrant to us, and accept responsibility for, the accuracy, appropriateness, and legality of the messages. You warrant that you own or are authorised to use the copyright and other intellectual property rights in written material, photographs or any other material that you provide to us. Note that any comments, feedback, notes, messages, ideas,
suggestions, concepts, know-how, techniques or other communications (collectively “Comments”) contained in any communication which you send to us shall be and remain the exclusive property of SilverAppleWood. Your submission of any such Comments shall constitute an assignment to us of all worldwide rights, titles, and interests in all copyrights and other intellectual property rights in the Comments. We will be entitled to use, reproduce, disclose, publish, and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way provided that personal information shall be used strictly in accordance with our privacy policy.
FOR THIS REASON, WE ASK THAT YOU DO NOT SEND US ANY COMMENTS THAT YOU DO NOT WISH TO ASSIGN TO US, INCLUDING ANY CONFIDENTIAL
INFORMATION OR ANY ORIGINAL CREATIVE MATERIALS SUCH AS STORIES,
4. Any details which you provide to us, and from which we can identify you, are held and processed in accordance with our privacy policy, which is posted for your review separately on the Website. SilverAppleWood does not knowingly collect personal information from anyone below 18 years old.
5. SilverAppleWood is compliant with the Data Protection Act. Our policy is such that we will not pass on your personal details to any third party without your prior consent.
6. In the event of a recommendation or endorsement made by SilverAppleWood then such recommendation or endorsement is the personal opinion of certain SilverAppleWood employees and SilverAppleWood takes no responsibility for, and will not incur any liability in respect of such recommendation or endorsement. The use of such a recommendation or endorsement is entirely at your own risk.
7. You may not assign your rights and obligations under these Terms either in whole or in part. However, SilverAppleWood may assign its rights and obligations under these Terms either in whole or in part.
12. If any provision of these Terms is held by any competent authority to be invalid or
unenforceable, in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected.
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