Source: https://www.pupptech.com/legal.php
Timestamp: 2019-07-22 06:27:55
Document Index: 572179145

Matched Legal Cases: ['§ 1798', '§ 13', '§ 13', '§ 13', '§ 13', '§ 13', '§ 13', '§ 13', '§ 13', '§ 13', '§ 13']

Monitoring Services Contract
This usage and privacy policy (“Privacy Policy”) explains how your personal information is collected, used and disclosed by PuppTech, Inc. and its affiliates (referred to as “PuppTech,” “us”, “we” or “our”) when you (a) visit our website, available at http://pupptech.com, https://my.pupptech.com and any .com sub-domains (our “Website”) or use the PuppTech™ mobile application (“PuppTech App”) (together, the “Digital Services”), (b) purchase, activate or use your PuppComm™ product, including the monitoring device, the window stickers and accessories (together, “Product” or “PuppComm”), the software embedded in the Product (the “Software”) and the cellular service required to activate and use certain key features of the Product (the “Monitoring Services Plan”), (c) engage with us via our social media sites and platforms, including, but not limited to, Twitter, Facebook, and Instagram (our “Social Media Channels”), and related social pages therein, or (d) participate in our social media promotions. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we collect, use, maintain, store, protect, and share that information. References to the Product in this Privacy Policy will include, without limitation, your access to and use of software of any kind embedded in your PuppComm or downloaded to your mobile device or computer under our End User License Agreement, available at http://pupptech.com/legal.php#end-user-license-agreement (“EULA”).
PLEASE READ THIS AGREEMENT CAREFULLY, INCLUDING, WITHOUT LIMITATION, THE ARBITRATION PROVISION. The arbitration provision set forth below requires you to arbitrate any claims you may have against PuppTech on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.
By accessing or using the Digital Services or the Software, purchasing or placing orders through the Website or the PuppTech App, activating and using your PuppComm including through the Monitoring Services Plan, engaging with us via our Social Media Channels, participating in our social media promotions, or by submitting your name, email address or any other information to us, you acknowledge that you have read, understand and agree to be bound by the terms of this Privacy Policy. This Privacy Policy is incorporated into and forms a part of our Terms of Sale (available at http://pupptech.com/legal.php#terms-of-sale), our Website and Services Terms of Use (available at http://pupptech.com/legal.php#website-services-terms-of-use), our EULA, our Monitoring Services Contract (available at https://pupptech.com/legal.php#monitoring-services-contract) and our Limited Warranty (available at https://pupptech.com/legal.php#limited-warranty), as well as any other documents governing our products and services described in the first paragraph above. If you do not agree with our policies and practices, please do not engage with us in any of these ways.
We may change this Privacy Policy without prior notice from time to time (see Changes to Our Privacy Policy below). Your continued use of the Digital Services, Software, Monitoring Services Plan or the Product, engagement with our Social Media Channels, or participation in our social media promotions after we make changes is deemed to be acceptance of those changes, so please check our Website and this Privacy Policy periodically for updates.
We may collect several types of information from and about users through the Digital Services, the Software and Social Media Channels and through your activation, use and operation of your PuppComm, including the features enabled by the Monitoring Services Plan. We may also use third-party service providers to collect information from you on our behalf. Information collected includes information:
By which you may be personally identified, such as name, postal address, email address, or telephone number ("Personal Information"); and/or
That is about you but individually does not identify you, such as IP address, profile information, aggregate user data and browser type ("Non-Personal Information").
You may give other people access to the PuppComm, use of the Monitoring Services Plan and to the account that you create with us when you register for a Monitoring Services Plan (“PuppComm Account”) or when you use certain services on the Website (the “K9 Weather Vane Account”) subject to the terms set forth in the related agreements described above, although you may not impersonate someone else, create either a PuppComm Account or a K9 Weather Vane Account for anyone other than yourself, provide an email address other than your own, or create multiple accounts for a single PuppComm. You are solely responsible for any of your actions or failures to act in connection with the PuppComm or your PuppComm Account or your K9 Weather Vane Account, and the actions or failures to act of anyone you provide access to. If you allow other persons access to your PuppComm Account or your K9 Weather Vane Account, it is your responsibility to ensure that such other persons understand the terms of this Privacy Policy and all related agreements, and that they are bound by them.
Information You Volunteer.We may ask you to provide certain Personal Information through the Digital Services, Software, Monitoring Services Plan or Social Media Channels for you to use certain features, create an account with us using the Digital Services, or add your name and email address to our email distribution list via a submission form on the Digital Services. PuppTech may also allow you to store in your PuppComm Account and your K9 Weather Vane Account certain content about you and your dog that may contain Personal Information. Personal Information we may ask you to provide or that you may choose to store includes:
Your first and last name, telephone number, email address, mailing address, physical address and company name;
Any Personal Information contained in the content uploaded, saved and stored by you in your PuppComm Account, K9 Weather Vane Account, Monitoring Services Plan or Digital Services;
Information regarding your dog (including, without limitation, your dog’s veterinary records) that you may be able to provide or store as a result of future upgrades or modifications to the Digital Services, your PuppComm Account or your K9 Weather Vane Account and related products and services;
Information you provide when you enter a contest or promotion sponsored by us, when you use our interactive features, and when you report a problem with our Website;
Records and copies of your correspondence (including email addresses) if you contact us; and
Your responses to surveys or quizzes that we might ask you to complete for research purposes.
If you purchase or place orders through our Digital Services for products and services, such as a PuppComm or Monitoring Services Plan, Personal Information we may ask you to provide includes:
Your email, billing and shipping addresses;
Information Collected Automatically. We may automatically collect certain information about your equipment, browsing actions and patterns, including:
Details of your visits to our Website and use of the Digital Services and Software, including purchase history, traffic data, location and geographic data, logs, time spent on the Digital Services, Software and other communication data and the resources that you access and use on the Digital Services;
Information about your computer and Internet connection, including your IP address, operating system, Internet service provider and browser type;
Information about your mobile and other device(s), including whether or not you access the Digital Services from more than one device, and, if you have an active Monitoring Services Plan, information about your usage of the Software and cellular network in connection with the PuppComm;
Navigational data, including Uniform Resource Locators, which may be used to gather information regarding the date and time of your visit or use and the information for which you searched and viewed;
Cookies (or browser cookies), including the technologies we use for automatic data collection or analysis. By accessing or using the Website, you agree to our use and third parties' use of cookies and other tracking technologies as described in this Privacy Policy. A cookie is a small file placed on the hard drive of your computer. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Digital Services. Persistent cookies can be removed by following your Internet browser help file directions, and you may refuse to accept browser cookies by activating the appropriate setting on your browser. If you choose to disable cookies, please note that some parts of the Website may then be inaccessible or not function properly;
Flash cookies. Certain features of our Website also may use local stored objects (or flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies;
Web beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit PuppTech to, for example, count users who have visited those pages or opened an email and for other related statistics (for example, recording the popularity of certain Website content and verifying system and server integrity); and
Third-party use of cookies and other tracking technologies. Some content, including advertisements, on the Digital Services and our emails may be served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you. The information they collect may be associated with your Personal Information, or they may collect information, including Personal Information, about your online activities over time and across other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
Data collected through tracking technologies. We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you use the Digital Services; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Digital Services, Software and the Monitoring Services Plans; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our services.
Social media features and tools. Our Digital Services may contain links to websites operated by third parties and may include social media features such as Facebook and Twitter buttons (such as “Like,” “Tweet” or “Pin”). When accessed by you, these third-party Websites may collect information about you if you click on a link and may automatically record information about your browsing behavior every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by this Privacy Policy. We do not control what information these third parties collect. Please review your privacy settings on your social media sites and think carefully before clicking on links which may take you to a third-party website. In addition, PuppTech allows you to share certain information such as your profile information, dog’s profile information, and dog’s location and ambient temperature and with other users through your use of the PuppTech App. Please regularly check your settings to ensure you are aware of what data will be shared with other users of the PuppTech App through our social features.
Tracking technologies and advertising. Your browser may allow you to refuse all or some browser cookies or to alert you when cookies are being sent. To learn how you can manage your flash cookie settings, visit the flash player settings page on Adobe's site (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings).
Again, if you disable or refuse cookies or flash objects, please note that some parts of the Website may then be inaccessible or not function properly;
Analytics. We use third-party analytics services to better understand how users interact with the Digital Services and Software. These services provide Non-Personal Information, including but not limited to data on how online users reached the Website or used other Digital Services, what actions they took on the Website or using Digital Services, how long they spent on the Website and using Digital Services, and where users went online when they left our Website or stopped using Digital Services. Our third-party customer support service provider, currently Zendesk, may gather analytics information from you which may consist of the feature and functions of the customer support service you use, your domain name, your username and IP address and additional information required to detail the operation of the function and the problem or issue, which may include elements of Personal Information; and
Use of Personal Information. To the extent we receive any Personal Information of yours from any third-party sites or service providers, the collection and use of the Personal Information will be in accordance with the terms of this Privacy Policy.
Information Collected Through Use and Operation of Your PuppComm
Once you activate your PuppComm and for as long as you maintain an active Monitoring Services Plan in good standing, your PuppComm will automatically connect to and transmit certain data to the cellular network of our third-party wireless service carrier, currently AT&T, to enable certain features of the PuppComm, such as tracking temperature, humidity and location. Information transmitted to the cellular network and/or collected and stored may include:
Device usage information. When you access the PuppTech App from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand, model and phone number;
Direct adjustments to the PuppComm and settings. We collect any set-up information you provide and direct adjustments to the device, such as settings;
Environmental data. We will transmit and collect data from sensors in the PuppComm that record data on the ambient temperature of the dog’s environment. We store this data in your PuppComm Account;
Location data. We will transmit and collect location data, including GPS coordinates (i.e., latitude, longitude and altitude) or similar information regarding the location of the PuppComm, or we may be able to approximate the PuppComm’s location by analyzing other information, such as your IP address. We store this data in your PuppComm Account. Please note that if you are with your dog in the vehicle, hotel room or elsewhere with the PuppComm, the GPS data we collect may also indicate your location and be considered Personal Information of yours;
Wi-Fi network information. We collect information about your use of Wi-Fi with the PuppComm, primarily to identify the location of the PuppComm when it is in proximity to a Wi-Fi hotspot; and
Information collected by our third-party wireless service carrier. Our third-party wireless service carrier may collect information related to your use of the cellular services under your Monitoring Services Plan that is created by the cellular network, including, without limitation, the mobile identification number issued by the third-party wireless service carrier to identify you, and location information, including end user, cell site and Wi-Fi information.
Present our Digital Services and Social Media Channels and their contents to you;
Notify you about new products, programs, activities or services we offer or, in our discretion, about changes to any products, programs, activities, services or policies;
Create a PuppComm Account and/or a K9 Weather Vane Account for you on our Digital Services and Software and, with your consent, store certain billing and shipping information for future purchases;
Process orders and purchases you make on our Website or in the PuppTech App to confirm your orders, process payments and deliver items to you. We do not collect or store your full credit card information. Our credit card processing service provider, Stripe, will collect and store payment card information from you when an order is placed;
Allow you to access customer support services and enable us to handle customer issues and requests;
Enable certain features of your PuppComm, such as temperature, humidity and location tracking;
Permit you to participate in surveys, sweepstakes and other promotions, if you choose to do so;
Send you electronic newsletters and promotional emails from PuppTech, including special offers;
Combine your Personal Information with other information we or our service providers may obtain about you, by searching the Internet or querying third parties, to send you more relevant content when you consent to communications such as email newsletters;
Notify you about changes to our Digital Services, Software, Social Media Channels, Monitoring Services Plans or any products or services we offer or provide through them;
Store information about you and your preferences, allowing us to speed up, customize and improve your user experience with our Digital Services and PuppComm;
Help us, if you communicate with us through the “Contact Us” link or pop-up chat feature, to respond appropriately to your questions, comments or requests and store such information to improve your user experience with our Digital Services; and
Fulfill any other purpose for which you provide such information and for any other purpose with your consent.
If you cancel your PuppComm Account or your K9 Weather Vane Account, you only will retain access to, and we will continue to store, the information you posted in these Accounts and the historical data regarding your dog for a limited period of time. Please note that as of the date of this Privacy Policy, there is no ability for you or PuppTech to export a copy of your records, data or content stored in your PuppComm Account or elsewhere from the PuppTech App, the Software or the Website, and such information will only viewable by you when you are using the PuppTech App under an active Monitoring Services Plan. In the future, you may have the ability to store your pet’s veterinary records or other data or content in your PuppComm Account. If this feature is added and you choose to use it, it is your responsibility to ensure you have accessible back-up copies of such records, data or content.
We may share or sell Non-Personal Information (including aggregated, de-identified information) about our users with partners and the public in a variety of ways without restriction.
PuppTech engages in the collection of information about a consumer's online activities over time and across third-party online services ("tracking") to the extent that such information is collected by our web analytics services, including Google Analytics.
As of the effective date of this policy, the Google Analytics terms of service prohibit the tracking, collection or uploading any data that personally identifies an individual (such as a name, email address or billing information), or other data which can be reasonably linked to such information by Google. (See //www.google.com/analytics/terms/us.html). Because we do not track visitors to the Website over time and across third-party sites outside of Google Analytics, we do not have a separate policy for responding to browser-based Do Not Track signals.
Contractors, service providers and other third parties we use to perform services on our behalf and otherwise support our business and/or the Digital Services, Product, Monitoring Services Plan or Social Media Channels, including without limitation for payment processing and customer service. If you make an order or purchase products from our Website or otherwise through us, we request that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to complete the transaction. If you create a PuppComm Account, your name, billing and shipping address and the last four digits of your credit card information can be stored with your consent. We do not collect or store your full credit card information. Our credit card processing service provider, currently Stripe, will collect and store full payment card information from you, even as a guest user, when an order is placed;
A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of PuppTech’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by PuppTech about our Website, PuppTech App, Software, Monitoring Services Plans and Social Media Channel users is among the assets transferred;
Governmental agencies, law enforcement or other companies assisting us in fraud prevention or any other governmental investigation. We may do so when: (a) acting as permitted or required by law; (b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (c) investigating fraud which has already taken place; or (d) otherwise cooperating with a governmental investigation. The information is not provided to these companies for marketing purposes;
Fulfill the purpose for which you provide Personal Information;
Comply, or to help our service providers comply, with any court order, law or legal process, including responding to any government, law enforcement or regulatory request. To the extent this provision may be construed as inconsistent with another provision of the Privacy Policy, this provision will control;
Protect, if we believe disclosure is necessary or appropriate, the rights, property, or safety of PuppTech, its employees, its customers or the public; and
Assist third parties for direct marketing purposes.
We may also provide this information for any other purpose disclosed by us when you provide the information or with your consent.
Promotional Offers from PuppTech. If you do not wish to have your email address and other contact information used by PuppTech to promote our products or services, you may contact privacy@pupptech.com to opt out of receiving such communications. You may also use the opt out link at the bottom of the promotional email. If we have sent you a promotional email, you may click on the opt out link at the bottom of the email and follow the opt out directions.
Opting out. You may contact privacy@pupptech.com to opt out of certain uses of your Personal Information. Opting out, however, may impact your ability to use certain features of the Product, the PuppTech App, the Software, the Monitoring Services Plan and the Digital Services.
California residents. From time to time we may disclose certain Personal Information to third parties for direct marketing purposes. California Civil Code Section § 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of such Personal Information to third parties for their direct marketing purposes. If you are a California resident, you may request (a) a list of the categories of Personal Information about you that PuppTech has disclosed to third parties for the third parties' direct marketing purposes during the calendar year preceding your request; (b) the names and addresses of such third parties; and (c) if the nature of the third parties' business cannot reasonably be determined from their names, examples of the products or services marketed, if known to PuppTech, sufficient to give you a reasonable indication of the nature of the third parties' business. To submit your request, please email privacy@pupptech.com.
PuppTech respects the confidentiality of its customers, users and guests. We have implemented what we believe to be commercially reasonable measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, we recognize that the transmission of information via the Internet is not completely secure, and we cannot guarantee the security of your Personal Information transmitted to or through the Website, the PuppTech App, the Software, the PuppComm, the Monitoring Services Plan or our Social Media Channels. Any transmission of Personal Information over the Internet is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website, the PuppTech App, the Software, the PuppComm, the Monitoring Services Plan or our Social Media Channels.
All matters arising out of or relating to this Privacy Policy and any claim or dispute arising therefrom or related thereto (in each case, including non-contractual disputes or claims) are governed by and construed in accordance with the internal laws of the State of Colorado without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, this Privacy Policy, and which is not required to be submitted to arbitration as set forth below, shall be instituted exclusively in the federal courts of the United States or the courts of the State of Colorado, in each case located in the City and County of Denver. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
We may transfer the Personal Information we collect about you in connection with your use of the Digital Services, Software, Monitoring Services Plan, the Product or our Social Media Channels, or participation in our social media promotions to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information for the collection, processing, storage, disclosure and disposal of data. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy. You acknowledge and agree that we may collect and use your information as described in this Privacy Policy outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. By providing us with your information, you acknowledge that you have read the terms and conditions of this Privacy Policy, understand it, agree to its terms and consent to the transfer of your information outside your resident jurisdiction. If you do not consent to the terms of this Privacy Policy, please do not use or continue to use the Digital Services, Software, Product, Monitoring Services Plans or our Social Media Channels or participate in our social media promotions.
The Digital Services, Software and Social Media Channels are not intended for children under 18 years of age. We do not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to register. If you believe that we might have any personal information from or about a child under 18, please contact us at privacy@pupptech.com.
Linking from the Digital Services, Social Media Channels or Emails
Our Digital Services, Social Media Channels or emails may contain links to other third-party sites that we do not control or maintain. We are not responsible for the privacy practices of any third-party site. If you follow a link from our Digital Services, Social Media Channels or emails to another site or application, that site or application’s privacy policies will govern any information that site or application collects about you. Please note when you leave any of the Digital Services, our Social Media Channels or an email, and review the privacy statement at your destination before submitting any Personal Information.
Third-Party Wireless Services
If you have an active Monitoring Services Plan, our third-party wireless service carrier, currently AT&T, will provide cellular services that allow your PuppComm to connect with and transmit data to the cellular network to enable certain features of the product. Please be aware that information our third-party wireless service carrier collects is owned and controlled by our third-party wireless service carrier and is not subject to this Privacy Policy.
Any dispute, claim or controversy arising out of or relating to the negotiation, execution, and performance of this Privacy Policy, including, without limitation, any alleged contractual, statutory, or tort claims, regardless of whether such claims are brought at law or in equity, and any dispute regarding the arbitrability of such issues (each, a “Dispute”), shall be determined by binding arbitration pursuant to the Colorado Revised Uniform Arbitration Act, C.R.S. § 13-22-201, et seq., and in conformance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The location of any and all arbitration proceedings shall be Denver, Colorado. Any such dispute, controversy or claim shall be determined by one (1) arbitrator selected by mutual agreement of you and us. If we are not able to expeditiously agree upon the arbitrator, an arbitrator shall be determined by striking names from a list of potential arbitrators provided by the AAA. Any and all arbitrators selected shall be independent of you and us. Any questions regarding the arbitrability of a Dispute or the claims asserted therein shall be resolved by the arbitrator. Arbitration shall be conducted expeditiously as time shall be deemed to be of the essence in determining any matters subject to arbitration. The decision or award of the arbitrator shall be final and binding upon you and us to same extent and to the same degree as if the matter had been adjudicated by a court of competent jurisdiction. The costs and expenses of the arbitration and of the prevailing party (including reasonable attorneys’ fees) shall be paid by the non-prevailing party. The parties expressly incorporate the bar on punitive damages set forth in C.R.S. § 13-21-102(5), and each party knowingly waives any alleged right to recover an award of punitive damages from the other regardless of the nature of the Dispute.
YOU AND WE EACH WAIVE THE RIGHT TO BRING CLAIMS ON A REPRESENTATIVE OR CLASS BASIS, EVEN IF AAA PROCEDURES OR RULES WOULD ALLOW IT. WE ARE EACH WAIVING THE RIGHT TO A JURY OR COURT TRIAL. The arbitrator may award monetary or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. IF THIS CLASS ACTION WAIVER IS DEEMED UNENFORCEABLE, THEN THE ENTIRE ARBITRATION PROVISION SHALL BE DEEMED UNENFORCEABLE. IN NO CIRCUMSTANCE SHALL CLASS CLAIMS BE BROUGHT OR ADJUDICATED IN ARBITRATION.
Notwithstanding the foregoing, we shall be entitled to seek any remedy available at law or in equity necessary to preserve or protect our interests, or to ensure compliance with the obligations of this Privacy Policy, including a temporary restraining order, preliminary and/or temporary injunctive relief and specific performance, until the arbitration award is rendered or the controversy is otherwise resolved, without having to arbitrate and without need to post any bond. If we commence any such action or proceeding against you, the prevailing party shall be entitled to recover all reasonable costs and expenses, including without limitation reasonable attorneys' fees.
PuppTech will update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. For changes to the privacy statement that we deem to be material, we will notify you by placing a prominent notice on home page of the Website. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.
To ask questions or provide comments on this Privacy Policy and our privacy practices, you may contact us at PuppTech, Inc., 1062 Delaware St., Denver, CO 80204, email support@PuppTech.com, or call 720-432-2263.
By downloading the PuppTech App or using the software or firmware that is embedded on the PuppTech, Inc. (“PuppTech” or “we”) product (the “Product” or the “PuppComm”), or otherwise used in connection with the PuppComm™ (collectively, the “Software”, which includes the PuppTech™ App (as defined below) and other services and software that may be downloaded to your mobile device [and any updates thereto]), you agree to the terms of this End User License Agreement (“EULA” or “Agreement”) between you and PuppTech. Please read all of these terms and conditions carefully. IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY NOT USE THE SOFTWARE, AND YOU SHOULD PROMPTLY RETURN THE PRODUCT FOR A REFUND OF THE PRODUCT PURCHASE PRICE BY CONTACTING PUPPTECH AT THE ADDRESS BELOW AND IN ACCORDANCE WITH THE TERMS OF SALE AVAILABLE AT HTTPS://PUPPTECH.COM/LEGAL.PHP#TERMS-OF-SALE (THE “TERMS OF SALE”).
This EULA governs your access and use of the Software. By using the Product or the Software, you indicate that you are aware of and agree to and accept, in addition to the Terms of Sale, the terms of the following agreements: (a) the Monitoring Services Contract (available at https://pupptech.com/legal.php#monitoring-services-contract) covering monitoring services (“Monitoring Services”) provided by PuppTech; (b) the PuppTech Limited Warranty (available at https://pupptech.com/legal.php#limited-warranty) for the PuppComm; (c) the Website and Services Terms of Use (available at https://pupptech.com/legal.php#website-services-terms-of-use)
covering the www.pupptech.com website and domain name, and any other linked pages (including, without limitation, https://my.pupptech.com and https://pupptech.com/weather), features, content (including, without limitation, text, graphics, articles, photographs, images, and illustrations ["Content,"]), or online services offered from time to time by PuppTech in connection therewith, and including our social media sites and platforms, including but not limited to Facebook, Twitter and Instagram (collectively, the "Website"); (d); the Privacy Policy (available at https://pupptech.com/legal.php#privacy-policy), which explains how your personal information is collected, used and disclosed by PuppTech; and e) the Terms of Sale referenced above, governing the sale or other delivery of the Product to you by PuppTech and your use of that Product. Except as otherwise specifically stated in this EULA, this Agreement shall apply only to the Software and not to the Product, nor to the Monitoring Services, nor to the Website.
This EULA gives you specific legal rights, and you may have other legal rights in addition, which vary among jurisdictions. The disclaimers, exclusions and limitations of liability under this EULA will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so that those provisions of this EULA may not apply to you.
THIS EULA IS A LEGAL AGREEMENT. BY DOWNLOADING, ACCESSING OR USING THE SOFTWARE, YOU ARE ACCEPTING AND AGREEING TO THIS EULA ON BEHALF OF YOURSELF, OTHERS ACTING ON YOUR BEHALF OR THE ENTITY YOU REPRESENT. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY AND CAPACITY TO ACCEPT AND AGREE TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO USE OR ACCESS THE SOFTWARE AND TO ENTER INTO THIS EULA. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS, YOU SHOULD NOT DOWNLOAD THE SOFTWARE AND SHOULD CEASE ACCESSING OR USING THE SOFTWARE.
AS DESCRIBED BELOW, YOU ARE CONSENTING TO AUTOMATIC UPDATES OF THE SOFTWARE. IF YOU DO NOT AGREE, YOU SHOULD NOT DOWNLOAD, ACCESS OR USE THE SOFTWARE.
Subject to the terms of this EULA, PuppTech grants to you a limited and nonexclusive license (without the right to sublicense) to execute and use one (1) copy of the Software, in executable object code form only, solely on the Product that you own or control (or with respect to the PuppTech App, solely on your mobile device) and solely for use in conjunction with the Product.
You agree not to, and you will not permit others to, (a) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Software or make the Software available to any third party, (b) copy or use the Software for any purpose other than as permitted in Section 1, (c) use any portion of the Software on any device or computer other than the Product that you own or control and your mobile device, (d) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Software, or (e) modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Software.
PuppTech may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Software and related services (“Updates”). PuppTech has no obligation to provide such Updates, but if it chooses to do so, these may be automatically installed without providing any additional notice or receiving any additional consent. You consent to these automatic Updates. If you do not want such Updates, please discontinue use of the Product and the Software. If you do not cease using the Product and the Software, you will continue to receive Updates automatically. You acknowledge that you may be required to install Updates to use the Product and the Software, and you agree to promptly install any Updates PuppTech provides. Your continued use of the Product and the Software is your agreement to this EULA.
The Software and all worldwide copyrights, trade secrets and other intellectual property rights therein are the exclusive property of PuppTech and its licensors. PuppTech and its licensors reserve all rights in and to the Software not expressly granted to you in this EULA. The Software (and all copies thereof) is licensed to you, not sold, under this EULA. There are no implied licenses in this EULA. All suggestions or feedback provided by you to PuppTech with respect to the Software shall be PuppTech’s property. PuppTech may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that PuppTech does not waive any rights to use similar or related ideas previously known to PuppTech, developed by its employees, or obtained from other sources.
Open Source and Third-Party Materials
Certain items of software included with the Software may include or operate in conjunction with materials and information, in any form or medium, including, without limitation, any software (whether open source software or otherwise), documents, data, content, specifications, products, equipment or components of or relating to the Softrware that are not proprietary to PuppTech (“Third-Party Materials”). All Third-Party Materials are provided pursuant to the terms and conditions of the applicable third-party license agreement. You shall comply with all such third-party license agreements, and any breach by you of such license agreements (following any cure periods provided in such third-party license agreements) will be deemed a breach of this EULA. Nothing in this EULA limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for the Third-Party Materials. If required by any license for particular Third-Party Materials, PuppTech makes such Third-Party Materials, and PuppTech’s modifications to those Third-Party Materials, available by written request made to PuppTech through the contact link in Section 18.
You agree that PuppTech and its affiliates may collect and use technical and other information related to the Product, the Software, the Monitoring Services, and your usage thereof. Our use of such information is further described in our Privacy Policy, available at https://pupptech.com/legal.php#privacy-policy.
Use of the Product and the Software involves downloading an application (“PuppTech App”). The PuppTech App may be obtained either, if you are using a device provided by Apple, Inc. ("Apple") through the Apple App Store or, for any other device, through the Google Playstore, provided by Google LLC (“Google”). The following terms shall apply:
You acknowledge that this Agreement is concluded between you and PuppTech only, and not with Apple or Google, and that neither Apple nor Google is responsible for the PuppTech App;
The PuppTech App is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Monitoring Services, subject to all the terms and conditions of this Agreement and all related agreements as they are applicable to the Monitoring Services;
You will only use the PuppTech App in connection with a device that you own or control;
You acknowledge and agree that neither Apple nor Google has any obligation whatsoever to furnish any maintenance and support services with respect to the PuppTech App unless otherwise agreed to by them;
In the event of any failure of the PuppTech App to conform to any applicable warranty, including those implied by law, you may notify, depending on the type of device you are using Apple or Google of such failure; upon notification, Apple’s and Google’s sole warranty obligation to you will be as set forth in their applicable terms and conditions;
You acknowledge and agree that, in your use of the PuppTech App, you will comply with any applicable third party terms of agreement that may affect or be affected by such use; and
You and PuppTech acknowledge and agree that Apple and Apple’s subsidiaries, and Google and its subsidiaries, are third-party beneficiaries of this Agreement, and that upon your acceptance of this Agreement, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as the third-party beneficiary hereof.
This EULA and the license granted hereunder are effective on the date you first use the Software or Product and shall continue for as long as you own the Product, unless this EULA is terminated under this section. PuppTech may terminate this EULA at any time if you fail to comply with any term(s) hereof. You may terminate this EULA effective immediately upon written notice to PuppTech. Upon termination of this EULA, the license granted hereunder will terminate, and you must stop all use of the Software, but the terms of Sections 2 and 4 through 17 (inclusive) will survive termination of this EULA.
NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PUPPTECH PROVIDES THE SOFTWARE “AS-IS” AND DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. PUPPTECH DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE SOFTWARE. PUPPTECH MAKES NO WARRANTY THAT THE SOFTWARE WILL BE UNINTERRUPTED, FREE OF VIRUSES OR OTHER HARMFUL CODE, TIMELY, SECURE, OR ERROR-FREE.
YOUR USE OF THE SOFTWARE, THE PRODUCT AND THE MONITORING SERVICES ARE AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND PUPPTECH DISCLAIMS) ANY AND ALL LOSS, LIABILITY OR DAMAGES, INCLUDING TO YOUR VEHICLE OR ANY OTHER PLACE OF USE, OTHER PERIPHERALS CONNECTED TO THE PRODUCT, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS IN YOUR VEHICLE OR OTHER PLACE OF USE, RESULTING FROM YOUR USE OF THE SOFTWARE, THE PRODUCT, THE WEBSITE OR THE MONITORING SERVICES.
Nothing in this EULA and in particular within this "Limitation of Liability" Section shall attempt to exclude liability that cannot be excluded under applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUPPTECH, ITS MANUFACTURERS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS, PARTNERS, OR ANY OF THEIR AFFILIATES, SUCCESSORS, OR PERMITTED ASSIGNS, OR ANY OF THEIR OR THEIR AFFILIATES’ RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, BE LIABLE WITH RESPECT TO THE PRODUCT, SOFTWARE, WEBSITE OR MONITORING SERVICES OR THE OTHER MATTERS TO WHICH THIS AGREEMENT RELATES UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR:
ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE PRICE YOU PAID FOR THE PRODUCT;
ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, FOR LOST DATA, LOST PROFITS, LOST CONFIDENTIAL OR OTHER INFORMATION, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY, INCLUDING, WITHOUT LIMITATION, THE DUTIES OF GOOD FAITH OR REASONABLE CARE, NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER), EVEN IF SUCH PERSONS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
YOUR RELIANCE ON THE PRODUCT OR ANY MATTER BEYOND PUPPTECH’S REASONABLE CONTROL.
THE LIMITATIONS IN THIS SECTION SHALL APPLY EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THAT THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. NOTE THAT THE LIMITATIONS IN THIS “LIMITATION OF LIABILITY” SECTION ARE NOT APPLICABLE TO NEW JERSEY RESIDENTS.
“Confidential Information” shall mean the Software and all other confidential and non-public information disclosed to you by PuppTech either in writing or orally, except for information which you can demonstrate: (a) is previously rightfully known to you without restriction on disclosure; (b) is or becomes, from no act or failure to act on your part, generally known in the relevant industry or public domain; (c) is disclosed to you by a third party as a matter of right and without restriction on disclosure; or (d) is independently developed by you without access to the Confidential Information. You shall use your best efforts to preserve and protect the confidentiality of the Confidential Information at all times, both during the term hereof and until such Confidential Information is no longer beneficial to PuppTech, which shall be for a period of at least three years after termination of this EULA, provided, however, that any source code you receive, if any, shall be held in confidence in perpetuity. You shall not disclose, disseminate or otherwise publish or communicate Confidential Information to any person, firm, corporation or other third party without the prior written consent of PuppTech. You shall not use any Confidential Information other than in the course of the activities permitted hereunder. You shall notify PuppTech in writing immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this EULA and will cooperate with PuppTech in every reasonable way to regain possession of Confidential Information and prevent any further unauthorized use. If you are legally compelled to disclose any of the Confidential Information, then, prior to such disclosure, you will (i) immediately notify PuppTech prior to such disclosure to allow PuppTech an opportunity to contest the disclosure, (ii) assert the privileged and confidential nature of the Confidential Information, and (iii) cooperate fully with PuppTech in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of such disclosure and/or use of the Confidential Information. In the event such protection is not obtained, you shall disclose the Confidential Information only to the extent necessary to comply with the applicable legal requirements.
For US Government End Users
The Software is a “commercial item,” as that term is defined at 48 C.F.R. 2.101 (OCT 1995), and more specifically is “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. 12.212 (SEPT 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4 (JUNE 1995), the Software is provided to US Government End Users only as a commercial end item and with only those rights as are granted to all other customers pursuant to the terms and conditions herein.
The Software and related technology are intended for use only in the United States, Canada and Mexico but are subject to US export control laws and may be subject to export or import regulations in such other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import the Software and related technology, as may be required. You will indemnify and hold PuppTech harmless from any and all claims, losses, liabilities, damages, fines, penalties, costs and expenses (including attorneys’ fees) arising from or relating to any breach by you of your obligations under this Section.
All matters relating to this EULA and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Colorado without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, this EULA, and which is not required to be submitted to arbitration as set forth below, shall be instituted exclusively in the federal courts of the United States or the courts of the State of Colorado, in each case located in the City and County of Denver. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Any dispute, claim or controversy arising out of or relating to the negotiation, execution, and performance of this EULA, including, without limitation, any alleged contractual, statutory, or tort claims, regardless of whether such claims are brought at law or in equity, and any dispute regarding the arbitrability of such issues (each, a “Dispute”), shall be determined by binding arbitration pursuant to the Colorado Revised Uniform Arbitration Act, C.R.S. § 13-22-201, et seq., and in conformance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The location of any and all arbitration proceedings shall be Denver, Colorado. Any such dispute, controversy or claim shall be determined by one (1) arbitrator selected by mutual agreement of you and us. If we are not able to expeditiously agree upon the arbitrator, an arbitrator shall be determined by striking names from a list of potential arbitrators provided by the AAA. Any and all arbitrators selected shall be independent of you and us. Any questions regarding the arbitrability of a Dispute or the claims asserted therein shall be resolved by the arbitrator. Arbitration shall be conducted expeditiously as time shall be deemed to be of the essence in determining any matters subject to arbitration. The decision or award of the arbitrator shall be final and binding upon you and us to same extent and to the same degree as if the matter had been adjudicated by a court of competent jurisdiction. The costs and expenses of the arbitration and of the prevailing party (including reasonable attorneys’ fees) shall be paid by the non-prevailing party. The parties expressly incorporate the bar on punitive damages set forth in C.R.S. § 13-21-102(5), and each party knowingly waives any alleged right to recover an award of punitive damages from the other regardless of the nature of the Dispute.
Notwithstanding the foregoing, we shall be entitled to seek any remedy available at law or in equity necessary to preserve or protect our interests, or to ensure compliance with the obligations of this EULA, including a temporary restraining order, preliminary and/or temporary injunctive relief and specific performance, until the arbitration award is rendered or the controversy is otherwise resolved, without having to arbitrate and without need to post any bond. If we commence any such action or proceeding against you, the prevailing party shall be entitled to recover all reasonable costs and expenses, including without limitation reasonable attorneys' fees.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS EULA MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Waiver. The failure of PuppTech to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder.
Assignment. This Agreement is not assignable, transferable, or sublicensable by you except with PuppTech’s prior written consent. PuppTech may transfer, assign, or delegate this Agreement and its rights and obligations without your consent.
Modification of this Agreement. PuppTech reserves the right to modify this EULA at any time by email to the address that you registered with PuppTech. Your continued use of the Software after PuppTech’s sending such email represents your consent to such modification.
Complete Agreement. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties with respect to the Software and any other subject matter referenced in this Agreement, and supersedes and cancels all previous written and oral agreements, communications and other understandings relating thereto, and that, except as provided in Paragraph D of this Section, all modifications must be in a writing signed by both parties.
Related Agreements. Notwithstanding the foregoing, the parties acknowledge the existence and validity of the contracts and agreements referenced in Paragraph 2 of the preamble to this Agreement and related matters as set forth in such other contracts and agreements that you agree to and by which you are also bound.
Relationship of the parties. No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement, and you do not have any authority of any kind to bind PuppTech in any respect whatsoever. The parties are independent contractors.
Headings. Headings for each section have been included above for your convenience, but such headings do not have any legal meaning.
Third-party beneficiaries. Except as specifically set forth in this Agreement, you and PuppTech agree there are no third-party beneficiaries intended under this Agreement.
Notices. Any notice to you may be provided by email to the address that you registered with PuppTech.
If you have any questions, complaints, or claims with respect to the EULA you may contact us at PuppTech, Inc., 1062 Delaware St., Denver, CO 80204, email support@PuppTech.com, or call 720-432-2263.
IMPORTANT: BEFORE OPENING OR USING ANY PUPPTECH™-BRANDED DEVICE, INCLUDING, BUT NOT LIMITED TO, THE PUPPCOMM™ (INDIVIDUALLY AND COLLECTIVELY, THE "PRODUCT" OR THE “PUPPCOMM”), THE USER OF THE PRODUCT ("YOU") MUST REVIEW THESE TERMS OF SALE ("AGREEMENT" OR “TERMS OF SALE”). IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS IN THIS AGREEMENT, YOU HAVE NO RIGHT TO USE THE PRODUCT, AND YOU MUST, WITHIN 30 DAYS OF YOUR RECEIPT OF THE PRODUCT, (A) CONTACT PUPPTECH, INC. ("PUPPTECH," "WE," "US," "OUR") AT SUPPORT@PUPPTECH.COM AND (B) ARRANGE FOR THE RETURN OF AND REFUND FOR THE PRODUCT DIRECTLY FROM PUPPTECH. PUPPTECH WILL USE ITS COMMERCIALLY REASONABLE EFFORTS TO ASSIST YOU WITH SUCH RETURNS AND REFUNDS. IF YOU WISH TO RETURN THE PRODUCT BECAUSE YOU DO NOT AGREE WITH ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, SUCH RETURNS WILL ONLY BE ACCEPTED BY PUPPTECH IF THE PRODUCT IS IN ITS ORIGINAL PACKAGING.
This Agreement governs the sale or other delivery of the Product to you by PuppTech and your use of that Product. Using the Product involves the use of certain other software, firmware and services. By using the Product and such other software, firmware and services, you indicate that you are aware of and agree to and accept the terms of the following agreements: (a) the Monitoring Services Contract (available at https://pupptech.com/legal.php#monitoring-services-contract) covering monitoring services (“Monitoring Services”) provided by PuppTech; (b) the End User License Agreement (available at https://pupptech.com/legal.php#end-user-license-agreement), covering software and firmware embedded in the PuppComm, the PuppTech mobile application (the “PuppTech App”) or other services or software that may be downloaded to your mobile device (and any updates thereto) (collectively, the “Software”); (c) the Limited Warranty (available at http://pupptech.com/legal.php#limited-warranty) for the PuppComm; (d) the Website and Website Services Terms of Use (available at https://pupptech.com/legal.php#website-services-terms-of-use), covering the https://pupptech.com
website and domain name, and any other linked pages (including, without limitation, https://my.pupptech.com and https://pupptech.com/weather), features, content (including, without limitation, text, graphics, articles, photographs, images, and illustrations), or online services offered from time to time by PuppTech in connection therewith, and including our social media sites and platforms, including but not limited to Facebook, Twitter and Instagram (collectively, the "Website"); and (e) the Privacy Policy (available at https://pupptech.com/legal.php#privacy-policy), which explains how your personal information is collected, used and disclosed by PuppTech. Any breach of any one of these agreements shall be deemed a breach of all these agreements. Unless otherwise specifically set forth in this Agreement, this Agreement shall apply only to the Product itself and not to the Monitoring Services, nor to the Website, nor to the Software.
Product Use; Inspection
You may only use the Product within the United States, Mexico or Canada. As a condition to using the Product, you must sign up for an account (“PuppComm Account”) with PuppTech by downloading the PuppTech App and, if applicable, pay any fees associated with such PuppComm Account (as further explained in the Monitoring Services Contract). All payments, specifically for the purchase of the Product and certain Monitoring Services, must be made in US dollars. You understand and acknowledge that the Product may not function properly if you do not keep your PuppComm Account current and up-to-date and pay any fees due, if applicable. Except as expressly set forth herein, all fees paid hereunder or with respect to the Product or the Monitoring Services are nonrefundable.
The Product must be inspected prior to use to ensure that it has not been damaged in shipment. If damaged, do not use and immediately contact PuppTech in accordance with the Limited Warranty.
If at any time within 30 days of purchasing your PuppComm you are not completely satisfied, you may return it to PuppTech for a refund. Please note that the 30-day guarantee applies only to the PuppComm; it does not apply to any other PuppTech Products. In addition, this guarantee applies only to orders made through PuppTech’s webstore at https://pupptech.com
and only to fees paid for your PuppComm. As PuppTech does not bill you until 30 days after your purchase, we offer the Monitoring Services at no charge during the 30-day guarantee period. To request a refund for your PuppComm, simply contact PuppTech Support within 30 days of the date of your purchase to request a full refund. PuppTech Support will provide you with a return merchandise authorization (“RMA”) for your return. Make sure to indicate you are requesting to return a PuppComm. After receiving your RMA, package your PuppComm and send it to PuppTech’s warehouse, following the instructions provided. About two weeks after PuppTech receives your PuppComm, PuppTech will process a refund using your original method of payment.
The returned PuppComm must be packed in its original packaging (or packaging in PuppTech’s opinion of similar quality), including all accessories that shipped with the PuppComm;
The returned PuppComm must be undamaged and in good working condition;
You must request an RMA from PuppTech’s customer service team within 30 days of your purchase date, and the PuppComm must be received by PuppTech within 10 days after issuance of the RMA;
Shipping and handling charges and taxes paid are not refundable; and
You are responsible for shipping charges and shall assume all risk of loss or damage to the PuppComm while in transit to PuppTech. PuppTech recommends that you use a tracking service for your protection.
Please do not send PuppTech the PuppComm before requesting a return, as doing so may delay you getting your refund. Make sure you ship the PuppComm to PuppTech immediately, as PuppTech must receive it within 10 days of the RMA date to process the refund. Associated shipping fees are not eligible for a refund under PuppTech’s money-back guarantee policies. If the PuppComm is damaged due to reasons that are not covered by the Limited Warranty, it is not eligible for a refund.
PuppComm Account
You must establish a PuppComm Account to use the Software and Monitoring Services and activate your PuppComm(s). You are responsible for maintaining the confidentiality of your PuppComm Account password. You are also responsible for all activities that occur in connection with your PuppComm Account. You agree to notify us immediately of any unauthorized use of your PuppComm Account.
The individual or organization that creates a PuppComm Account is the “Owner” of that PuppComm Account and is authorized to use the Products, Software and Monitoring Services associated with that PuppComm Account. The Owner may authorize additional individuals to access the Products, Software and Monitoring Services associated with the PuppComm Account; such individuals are “Authorized Users”. Authorized Users may have the ability to use the Products, Software and Monitoring Services to monitor pets approved by the Owner. Authorized Users are responsible for their own actions in connection with the Products, Software and Monitoring Services, but the Owner also hereby agrees to be fully responsible for all actions taken by Authorized Users relating to the Owner’s Products, Software, Services and PuppComm Account. As a result, as an Owner, you should only authorize those individuals whom you trust to access your Products, Software, Monitoring Services and PuppComm Account.
You can email support@PuppTech.com or call PuppTech’s Customer Support Center at 720-432-2263. PuppTech does not guarantee that customer support will be available or that they will be able to resolve any particular problem the User may have. Current operating hours of PuppTech’s Customer Support Center are available at https://support.pupptech.com.
While you may choose to use the Product in connection with a product or service provided by a third party, PuppTech is not responsible for and does not endorse any third-party product or service. ANY USE OF THIRD-PARTY PRODUCTS OR SERVICES IN CONNECTION WITH YOUR PRODUCT IS SOLELY AT YOUR OWN RISK AND WILL VOID THE LIMITED WARRANTY.
The Product is subject to PuppTech’s Limited Warranty.
NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY, PUPPTECH PROVIDES THE PRODUCT “AS-IS” AND DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. PUPPTECH DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE PRODUCT, THE SOFTWARE OR THE MONITORING SERVICES.
YOUR USE OF THE PRODUCT, THE SOFTWARE, THE WEBSITE AND THE MONITORING SERVICES ARE AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND PUPPTECH DISCLAIMS) ANY AND ALL LOSS, LIABILITY OR DAMAGES, INCLUDING TO YOUR VEHICLE OR ANY OTHER PLACE OF USE, OTHER PERIPHERALS CONNECTED TO THE PRODUCT, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS IN YOUR VEHICLE OR OTHER PLACE OF USE, RESULTING FROM YOUR USE OF THE PRODUCT, THE SOFTWARE, THE WEBSITE OR THE MONITORING SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUPPTECH, ITS MANUFACTURERS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS, PARTNERS, OR ANY OF THEIR AFFILIATES, SUCCESSORS, OR PERMITTED ASSIGNS, OR ANY OF THEIR OR THEIR AFFILIATES’ RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, BE LIABLE WITH RESPECT TO THE PRODUCT, SOFTWARE, WEBSITE OR MONITORING SERVICES OR THE OTHER MATTERS TO WHICH THIS AGREEMENT RELATES UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY INCLUDING, WITHOUT LIMITATION, FOR:
The Product and related technology are intended for use only in the United States, Canada and Mexico but are subject to US export control laws and may be subject to export or import regulations in such other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import the Product and related technology, as may be required. You will indemnify and hold PuppTech harmless from any and all claims, losses, liabilities, damages, fines, penalties, costs and expenses (including attorneys’ fees) arising from or relating to any breach by you of your obligations under this Section.
All matters relating to these Terms of Sale and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of the State of Colorado without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms of Sale, and which is not required to be submitted to arbitration as set forth below, shall be instituted exclusively in the federal courts of the United States or the courts of the State of Colorado, in each case located in the City and County of Denver. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Any dispute, claim or controversy arising out of or relating to the negotiation, execution, and performance of these Terms of Sale, including, without limitation, any alleged contractual, statutory, or tort claims, regardless of whether such claims are brought at law or in equity, and any dispute regarding the arbitrability of such issues (each, a “Dispute”), shall be determined by binding arbitration pursuant to the Colorado Revised Uniform Arbitration Act, C.R.S. § 13-22-201, et seq., and in conformance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The location of any and all arbitration proceedings shall be Denver, Colorado. Any such dispute, controversy or claim shall be determined by one (1) arbitrator selected by mutual agreement of you and us. If we are not able to expeditiously agree upon the arbitrator, an arbitrator shall be determined by striking names from a list of potential arbitrators provided by the AAA. Any and all arbitrators selected shall be independent of you and us. Any questions regarding the arbitrability of a Dispute or the claims asserted therein shall be resolved by the arbitrator. Arbitration shall be conducted expeditiously, as time shall be deemed to be of the essence in determining any matters subject to arbitration. The decision or award of the arbitrator shall be final and binding upon you and us to same extent and to the same degree as if the matter had been adjudicated by a court of competent jurisdiction. The costs and expenses of the arbitration and of the prevailing party (including reasonable attorneys’ fees) shall be paid by the non-prevailing party. The parties expressly incorporate the bar on punitive damages set forth in C.R.S. § 13-21-102(5), and each party knowingly waives any alleged right to recover an award of punitive damages from the other regardless of the nature of the Dispute.
Notwithstanding the foregoing, we shall be entitled to seek any remedy available at law or in equity necessary to preserve or protect our interests, or to ensure compliance with the obligations of these Terms of Sale, including a temporary restraining order, preliminary and/or temporary injunctive relief and specific performance, until the arbitration award is rendered or the controversy is otherwise resolved, without having to arbitrate and without need to post any bond. If we commence any such action or proceeding against you, the prevailing party shall be entitled to recover all reasonable costs and expenses, including without limitation reasonable attorneys' fees.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SALE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Special Terms Relating to Test Versions of the Product, Monitoring Services, Website and Software
Notwithstanding any other provision in this Agreement, or in any other document or agreement related to this Agreement, if you accept a test version of the PuppComm and/or any related Software and Monitoring Services (collectively, the “Test PuppComm”), the following terms apply to your use of the Test Product, and in the event of a conflict between these terms and any other provision herein or in any related document or agreement, this section shall control.
The Test PuppComm is provided to you for test purposes only, and all ownership of, and rights in, the Test PuppComm shall remain with PuppTech and its licensors. Any representations, warranties and guarantees provided by PuppTech in this Agreement or any related document or agreement (including, without limitation, the Limited Warranty) shall not apply, and PuppTech shall have no liability or obligation to you with respect to the Test PuppComm. The Software licensed to you as part of the Test PuppComm is licensed to you pursuant to a limited, non-exclusive, nontransferable, revocable license to use such Software in object code format solely for the purpose of your internal evaluation of the Test PuppComm and not for general commercial use.
In exchange for receiving the use of a Test PuppComm, you will provide reasonable and regular feedback to PuppTech on the features and functionality of the Test PuppComm. The feedback you provide will be the sole and exclusive property of PuppTech, and you hereby irrevocably transfer and assign to Pupptech all right, title, and interest in and to all such feedback including all intellectual property rights therein.
You acknowledge and agree that: (a) the Test PuppComm is not an official product and has not been commercially released for sale or use by PuppTech; (b) the Test PuppComm may not operate properly, be in final form or fully functional; (c) the Test PuppComm may contain errors, design flaws or other problems; (d) it may not be possible to make the Test PuppComm fully functional; (e) the information obtained using the Test PuppComm may not be accurate and may not accurately correspond to information extracted from any database or other source; (f) use of the Test PuppComm may result in unexpected results, loss of data or communications, or other unpredictable damage or loss; (g) PuppTech is under no obligation to release a commercial version of the Test PuppComm; and (h) PuppTech has the right unilaterally to abandon or modify development of the Test PuppComm, at any time and without any obligation or liability to you. You acknowledge and agree that you should not rely on the Test PuppComm for any reason including, without limitation, the protection of your pet. You are solely responsible for maintaining and protecting all data and information that are retrieved, extracted, transformed, loaded, stored or otherwise processed by the Test PuppComm.
You will not use the Test PuppComm or any documentation provided in connection with the Test PuppComm for any purpose other than your internal evaluation and the provision of feedback to PuppTech. You will not to disclose to any third party, without the prior written approval of PuppTech, the Test PuppComm, its features, your feedback, related technical information, the results of any performance or functional evaluation or test of the Test PuppComm or any other information that is proprietary or confidential to PuppTech (the “Confidential Information”). You will use reasonable best efforts to protect the Confidential Information from unauthorized use or disclosure. You will immediately report any violation of this provision to PuppTech and shall employ all reasonable means to mitigate any damages or losses that PuppTech may incur as a result of any such violation.
Failure to Perform. PuppTech shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond PuppTech’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation (including “line-noise” interference).
Modification of this Contract. PuppTech reserves the right to modify these Terms of Sale at any time by email to the address that you registered with PuppTech. Your continued use of the Product after PuppTech’s sending such email represents your consent to such modification.
Complete Agreement. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties with respect to the Product and any other subject matter referenced in this Agreement, and supersedes and cancels all previous written and oral agreements, communications and other understandings relating thereto, and that, except as provided in Paragraph E of this Section, all modifications must be in a writing signed by both parties.
Related Agreements. Notwithstanding the foregoing, the parties acknowledge the existence and validity of the contracts and agreements referenced in Paragraph 2 of the preamble to this Agreement and related matters as set forth in such other contracts and agreements that you agree to and by which you are also bound. In the event of any conflict between this Agreement and such other contract or agreement, such other contract or agreement shall control with respect to the subject matter thereof.
Relationship of the parties. No agency, partnership, joint venture or employment relationship is created as a result of this Agreement, and you do not have any authority of any kind to bind PuppTech in any respect whatsoever. The parties are independent contractors.
Third-party beneficiaries. You and PuppTech agree there are no third party beneficiaries intended under this Agreement.
Survival. Those sections of this Agreement that by their context are intended to survive (including, without limitation, the [i] Limited Warranty Disclaimer Section; [ii] Limitation of Liability Section; [iii] Export Section; [iv] Governing Law and Jurisdiction Section; [v] Dispute Resolution; Arbitration Section; [vi] Limitation on Time to File Claims Section; and [vii] General Section) shall so survive.
If you have any questions, complaints or claims with respect to the Terms of Sale, you may contact us at PuppTech, Inc., 1062 Delaware St., Denver, CO 80204, email support@pupptech.com, or call 720-432-2263.
Website Service Terms of Use
PLEASE READ THESE TERMS OF USE ("AGREEMENT") CAREFULLY BEFORE VISITING THE WEBSITE (DEFINED BELOW) OR USING THE WEBSITE SERVICES (DEFINED BELOW) OFFERED BY PUPPTECH, INC. ("PUPPTECH", "WE" OR "US"). PUPPTECH USES THE WEBSITE TO OFFER FOR SALE THE PUPPCOMM™ AND OTHER PUPPTECH™-BRANDED DEVICES (COLLECTIVELY, THE “PRODUCT”), AND FOR OTHER PURPOSES. BY VISITING THE WEBSITE OR USING THE WEBSITE SERVICES IN ANY MANNER, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND A PARTY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU HAVE NO RIGHT TO AND SHOULD NOT USE THE WEBSITE OR WEBSITE SERVICES.
This Agreement governs the https://pupptech.com website and domain name, and any other linked pages (including, without limitation, https://my.pupptech.com and https://pupptech.com/weather), features, content, or online services offered from time to time by PuppTech in connection therewith, and including our social media sites and platforms, including but not limited to Facebook, Twitter and Instagram (collectively, the "Website"). PuppTech may offer to provide certain services, as described more fully on the Website, that have been selected by you, including, without limitation, use of the Website, any service PuppTech performs for you, and the Content (defined below) offered by PuppTech on the Website (the "Website Services"). The Website includes materials displayed or performed on the Website or the Website Services (including, without limitation, text, graphics, articles, photographs, images, and illustrations, collectively known as the "Content”).
Using the Product involves the use of certain other software, firmware and monitoring services (“Monitoring Services”). By using the Product and such other software, firmware and Monitoring Services, you indicate that you are aware of and agree to and accept the terms of the following agreements: (a) the Terms of Sale (available at www.pupptech.com/legal.php#terms-of-sale), governing the sale or other delivery of the Product to users by PuppTech and their use of that Product; (b) the End User License Agreement (available at www.pupptech.com/legal.php#end-user-license-agreement), covering software and firmware embedded in the PuppComm, the PuppTech App or other services or software that may be downloaded to your mobile device (and any updates thereto) (collectively, the “Software”); (c) the Monitoring Services Contract (available at www.pupptech.com/legal.php#monitoring-services-contract), covering the Monitoring Services provided by PuppTech; (d) the Limited Warranty (available at www.pupptech.com/legal.php#limited-warranty) for the PuppComm; and (e) the Privacy Policy (available at www.pupptech.com/legal.php#privacy-policy), which explains how your personal information is collected, used and disclosed by PuppTech. Except as otherwise specifically set forth herein, this Agreement shall apply only to the Website, the Website Services and the Content and not to the Product, nor to the Monitoring Services, nor to the Software.
Access to the Website Services
The Website is owned and operated by PuppTech. Subject to the terms and conditions of this Agreement, PuppTech makes the Website and the Website Services available solely for your own use, and not for the use or benefit of any third party. PuppTech may change, suspend, or discontinue the Website or any Website Services at any time, including the availability of any feature, database, or the Content. PuppTech may also impose limits on certain features and Website Services or restrict your access to parts or all of the Website or the Website Services without notice or liability to you. You may choose to use the Website or the Website Services in connection with the Product, but only after you have purchased the Product and read and accepted the PuppTech Terms of Sale (www.pupptech.com/legal.php#terms-of-sale) and all related terms, documents and agreements. PuppTech reserves the right, in its sole discretion, to modify this Agreement at any time by posting a notice on the Website or by sending you a notice via email. You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the Website or the Website Services following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified.
PuppTech does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to use the Website or register for the Website Services. If you are under 18, please do not attempt to use the Website or register for the Website Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 may provide any personal information to PuppTech or on the Website or the Website Services. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as commercially possible. If you believe that we might have any information from or about a child under the age of 18, please contact us at support@pupptech.com. You represent and warrant to PuppTech that: (i) you are of legal age and have the authority to form a binding contract; (ii) all registration information you submit is accurate and truthful; and (iii) you will maintain the accuracy of such information. You also certify that you are legally permitted to use and access the Website and the Website Services and take full responsibility for the selection and use of and access to the Website and the Website Services. This Agreement is void where prohibited by law, and the right to access the Website and the Website Services is revoked in such jurisdictions.
The owner of the Website is based in the state of Colorado in the United States. We provide this Website and the Website Services for use only by persons located in the United States, Canada and Mexico (“North America”), and you may not access this Website or use the Website Services from outside of North America. We make no claims that the Website, the Website Services or any of the Content is accessible or appropriate outside of North America.
Website, Website Services and Content
The Website, the Website Services and the Content may only be used in accordance with the terms of this Agreement and all related terms, documents and other agreements. The Website, the Website Services and the Content are protected by copyright. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through the Website or the Website Services, and you shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, or otherwise exploit for any purposes whatsoever any Content or other proprietary rights not owned by you: (i) without the express prior written consent of the respective owners, and (ii) in any way that violates any PuppTech or third-party right. The Website and the Website Services are protected by copyright as collective works and/or compilations, pursuant to U.S. copyright laws, international conventions and other copyright laws. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this section), create derivative works based on, distribute, perform, display, or in any way exploit any of the Content, Software, Website, or Website Services in whole or in part. Copying or storing of any Content is expressly prohibited without prior written permission from PuppTech. If you link to the Website, you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it, and you may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent. PuppTech may revoke your right to so link at any time, at PuppTech’s sole discretion. PuppTech reserves the right to require prior written consent before linking to the Website.
The Website and Website Services may contain links to other sites and resources provided by third parties. These links (including links contained in advertisements, banner advertisements and sponsored links) are provided for your convenience only. We have no control over the content of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website or the Website Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
THE WEBSITE SERVICES, CONTENT, WEBSITE, AND ANY SOFTWARE PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE WEBSITE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, ALL OF WHICH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTWITHSTANDING THE ABOVE, PRODUCTS MANUFACTURED AND SOLD BY PUPPTECH MAY, IF APPLICABLE, BE COVERED BY PUPPTECH’S LIMITED WARRANTY, AVAILABLE AT www.pupptech.com/legal.php#limited-warranty.
For information regarding PuppTech’s treatment of personally identifiable information, please review PuppTech’s current policy (available at www.pupptech.com/legal.php#privacy-policy). Your acceptance of this Agreement constitutes your acceptance and agreement to be bound by PuppTech’s Privacy Policy.
As a condition to using some aspects of the Website or the Website Services, you may be required to register with PuppTech and select a password and user name ("PuppTech User ID"). You shall provide PuppTech with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of your account. You may not (i) select or use as a PuppTech User ID a name of another person with the intent to impersonate that person; (ii) use as a PuppTech User ID a name subject to any rights of a person other than you without appropriate authorization; (iii) register in the name of someone other than yourself; or (iv) provide an email address other than your own. PuppTech reserves the right to refuse registration of or cancel a PuppTech User ID in its discretion. You shall be responsible for maintaining the confidentiality of your password. If you access the Website or the Website Services through a third party site or service, you will provide your third-party account credentials to PuppTech, you are consenting to have the information in those accounts transmitted into your PuppTech account, and you agree that you shall only use accounts owned by you, and not by any other person or entity unless permission is granted to you for such use in a related document or agreement.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUPPTECH, ITS MANUFACTURERS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS, PARTNERS, OR ANY OF THEIR AFFILIATES, SUCCESSORS, OR PERMITTED ASSIGNS, OR ANY OF THEIR OR THEIR AFFILIATES’ RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, BE LIABLE WITH RESPECT TO THE WEBSITE, THE WEBSITE SERVICES, THE CONTENT, OR THE OTHER MATTERS TO WHICH THIS AGREEMENT RELATES UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY INCLUDING, WITHOUT LIMITATION, FOR:
ANY MATTER BEYOND PUPPTECH’S REASONABLE CONTROL.
Although some of our Website Services are currently free to users, PuppTech reserves the right to require payment of fees for certain or all Website Services. You shall pay all applicable fees as described on the Website in connection with such Website Services selected by you. PuppTech reserves the right to change its price list and to institute new charges at any time, upon notice to you, which may be sent by email or posted on the Website. Your use of the Website Services following such notification constitutes your acceptance of any new or increased charges. Any fees paid hereunder are non-refundable.
This Agreement shall remain in full force and effect while you use the Website or the Website Services. You may terminate your use of the Website or Website Services at any time. PuppTech may terminate or suspend your access to the Website or the Website Services or your user account at any time, for any reason, without liability and without prior warning, including, without limitation, as a result of your breach of your obligations under this Agreement or any related terms, documents or other agreements including, without limitation, those that relate to the Product or to any particular Website Service. Termination may result in the forfeiture and destruction of all information associated with your account.
All matters relating to this Agreement and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Colorado without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, the Website, Website Services or this Agreement, and which is not required to be submitted to arbitration as set forth below, shall be instituted exclusively in the federal courts of the United States or the courts of the State of Colorado, in each case located in the City and County of Denver. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Any dispute, claim or controversy arising out of or relating to the negotiation, execution, and performance of the Website, Website Services or this Agreement, including, without limitation, any alleged contractual, statutory, or tort claims, regardless of whether such claims are brought at law or in equity, and any dispute regarding the arbitrability of such issues (each, a “Dispute”), shall be determined by binding arbitration pursuant to the Colorado Revised Uniform Arbitration Act, C.R.S. § 13-22-201, et seq., and in conformance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The location of any and all arbitration proceedings shall be Denver, Colorado. Any such dispute, controversy or claim shall be determined by one (1) arbitrator selected by mutual agreement of you and us. If we are not able to expeditiously agree upon the arbitrator, an arbitrator shall be determined by striking names from a list of potential arbitrators provided by the AAA. Any and all arbitrators selected shall be independent of you and us. Any questions regarding the arbitrability of a Dispute or the claims asserted therein shall be resolved by the arbitrator. Arbitration shall be conducted expeditiously as time shall be deemed to be of the essence in determining any matters subject to arbitration. The decision or award of the arbitrator shall be final and binding upon you and us to same extent and to the same degree as if the matter had been adjudicated by a court of competent jurisdiction. The costs and expenses of the arbitration and of the prevailing party (including reasonable attorneys’ fees) shall be paid by the non-prevailing party. The parties expressly incorporate the bar on punitive damages set forth in C.R.S. § 13-21-102(5), and each party knowingly waives any alleged right to recover an award of punitive damages from the other regardless of the nature of the Dispute.
Notwithstanding the foregoing, we shall be entitled to seek any remedy available at law or in equity necessary to preserve or protect our interests, or to ensure compliance with the obligations of the Website, the Website Services and this Agreement, including a temporary restraining order, preliminary and/or temporary injunctive relief and specific performance, until the arbitration award is rendered or the controversy is otherwise resolved, without having to arbitrate and without need to post any bond. If we commence any such action or proceeding against you, the prevailing party shall be entitled to recover all reasonable costs and expenses, including without limitation reasonable attorneys' fees.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THE WEBSITE, THE WEBSITE SERVICES OR THIS AGREEMENT MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Modification of this Agreement. PuppTech reserves the right to modify this Agreement at any time by email to the address that you registered with PuppTech. Your continued use of the Website or the Website Services after PuppTech’s sending such email represents your consent to such modification.
Complete Agreement. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties with respect to the Website, the Website Services, the Content, and any other subject matter referenced in this Agreement, and supersedes and cancels all previous written and oral agreements, communications and other understandings relating thereto, and that, except as provided in Paragraph D of this Section, all modifications must be in a writing signed by both parties.
Related Agreements. Notwithstanding the foregoing, the parties acknowledge the existence and validity of the contracts and agreements referenced in Paragraph 3 of the preamble to this Agreement and related matters as set forth in such other contracts and agreements that you agree to and by which you are also bound.
Third-party beneficiaries. You and PuppTech agree there are no third-party beneficiaries intended under this Agreement.
Survival. Those sections of this Agreement that by their context are intended to survive (including, without limitation, the [i] Website, Website Services and Content Section; [ii] Limitation of Liability Section [iii] Governing Law and Jurisdiction Section; [iv] Dispute Resolution; Arbitration Section; [v] Limitation on Time to File Claims Section; and [vi] General Section) shall so survive.
If you have any questions, complaints, or claims with respect to the Website, the Services or the Content, you may contact us at PuppTech, Inc., 1062 Delaware St., Denver, CO 80204, email support@PuppTech.com, or call 720-432-2263.
Thank you for choosing the PuppComm (the "PuppComm" or the “Product”) of PuppTech, Inc. ("PuppTech,""We" or "Us") and the use of the monitoring services that PuppTech provides through a third party (the “Monitoring Services”), which are accessed through the Website (as defined below) and the PuppTech App (and any updates thereto). This contract ("Contract") applies to your paid, trial, promotional, and other subscriptions to the Monitoring Services for your use in connection with the PuppComm. By using the PuppComm and the Monitoring Services, you are accepting this Contract, and you are bound by its terms and conditions.
This Contract governs the use of the Monitoring Services. Using the Product involves the use of certain other software, firmware and services. By using the Product and such other software, firmware and services, you indicate that you are aware of and agree to and accept the terms of the following agreements: (a) the Terms of Sale (available at www.pupptech.com/legal.php#terms-of-sale), governing the sale or other delivery of the Product to you by PuppTech and your use of that Product; (b) the End User License Agreement (available at www.pupptech.com/legal.php#end-user-license-agreement), covering software and firmware embedded in the PuppComm, the PuppTech app or other services or software that may be downloaded to your mobile device (and any updates thereto) (collectively, the “Software”); (c) the Limited Warranty (available at www.pupptech.com/legal.php#limited-warranty) for the PuppComm; (d) the Website and Website Services Terms of Use (available at www.pupptech.com/legal.php#website-services-terms-of-use), covering the www.pupptech.com website and domain name, and any other linked pages (including, without limitation, https://my.pupptech.com and www.pupptech.com/weather), features, Content (as defined below), or online services offered from time to time by PuppTech in connection therewith, and including our social media sites and platforms, including but not limited to Facebook, Twitter and Instagram, and all materials displayed or performed on the Website or the Website Services (including, without limitation, text, graphics, articles, photographs, images, and illustrations (also known as the "Content,") (collectively, the "Website"); and (e) the Privacy Policy (available at www.pupptech.com/legal.php#privacy-policy), which explains how your personal information is collected, used and disclosed by PuppTech. Except as otherwise specifically stated herein, this Contract shall apply only to the Monitoring Services and not to the Product, nor to the Website, nor to the Website Services (as defined in the Website and Website Services Terms of Use), nor to the Software.
PLEASE READ THIS CONTRACT CAREFULLY, INCLUDING, WITHOUT LIMITATION, THE ARBITRATION PROVISION. The arbitration provision set forth below requires you to arbitrate any claims you may have against PuppTech on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.
THIS CONTRACT STARTS WHEN YOU ACCEPT IT. You accept when you use the PuppComm or the Monitoring Services, including such use after changes or additions to your subscription have been made in accordance with the terms of this Contract.
IF YOU DO NOT WANT TO ACCEPT, DO NOT USE THE PUPPCOMM OR THE MONITORING SERVICES. You can cancel, change, or transfer your subscription only as allowed in this Contract.
To use the PuppComm, you must have a subscription to PuppTech’s Monitoring Services, which are provided by a third-party wireless company. Currently, PuppTech uses AT&T to provide the Monitoring Services, but PuppTech may change its wireless provider at any time, without notice, in its sole discretion.
How the Monitoring Services Work. Because PuppComm use involves a wireless service to provide the Monitoring Services, the quality of your signal and your ability to access the Monitoring Services may be affected by your location. PuppTech cannot provide the Monitoring Services when your PuppComm isn't in range of a transmission site used to provide the Monitoring Services. You must be within PuppTech's coverage area to use the Monitoring Services and to perform certain functions from your PuppComm, such as initial activation of the Monitoring Services, deactivation and service changes (to name a few). Even within PuppTech's coverage area, there are many factors, including but not limited to network capacity, limitations and restrictions of wireless carrier service providers, terrain, your proximity to buildings and foliage, and weather (to name a few) that may impact the availability and quality of the Monitoring Services. You acknowledge and accept these limitations of the Monitoring Services. The Monitoring Services provide monitoring of data gathered by the PuppComm but do not provide guaranteed results. The results you obtain from the Monitoring Services, including but not limited to temperature indices or messaging, may not be accurate, timely or reliable. PuppTech reserves the right to set limits on the use of the Monitoring Services at its discretion. PuppTech does not guarantee the safety of any pet. THE PUPPCOMM AND MONITORING SERVICES ARE ONLY INTENDED FOR MONITORING PETS. DO NOT USE THEM FOR MONITORING CHILDREN, OTHER HUMANS, OR OBJECTS. USING THE PUPPCOMM IN A MANNER OTHER THAN SPECIFIED IN PUPPTECH’S CUSTOMER SUPPORT DOCUMENTATION MAY CAUSE INJURY.
Interrupted Service. The Monitoring Services may be interrupted or restricted without notice to you. PuppTech is not required to give any refunds or credits if the Monitoring Services are interrupted or if your ability to use the Monitoring Services is limited based on PuppTech's network coverage and availability. In addition, PuppTech cannot guarantee that the third-party wireless provider will provide uninterrupted service even if you are within PuppTech’s coverage area. Please visit https://support.pupptech.com or contact our Customer Service Center if you have any questions regarding interruption of the Monitoring Services.
D. Your Account. You must establish an account to use the Monitoring Services and activate your PuppComm(s) (“PuppComm Account”). You are responsible for maintaining the confidentiality of your PuppComm Account password. You are also responsible for all activities that occur in connection with your PuppComm Account. You agree to notify us immediately of any unauthorized use of your PuppComm Account. Your use of: (a) the Software; and (b) the pupptech.com website and domain name, and any other linked pages (including, without limitation, https://my.pupptech.com and www.pupptech.com/weather), features, content, or online services offered from time to time by PuppTech in connection therewith (collectively, the "Website") to create and access your PuppComm Account are governed, respectively, by (i) the PuppTech End User License Agreement (available at www.pupptech.com/legal.php#end-user-license-agreement); and (ii) thePuppTech Website and Website Services Terms of Use (available at www.pupptech.com/legal.php#website-services-terms-of-use).
The individual or organization that creates a PuppComm Account is the “Owner” of that PuppComm Account and is authorized to use the Product, Software and Monitoring Services associated with that PuppComm Account. The Owner may authorize additional individuals to access the Product, Software and Monitoring Services associated with the PuppComm Account; such individuals are “Authorized Users”. Authorized Users may have the ability to use the Product, Software and Monitoring Services to monitor pets approved by the Owner. Authorized Users are responsible for their own actions in connection with the Product, Software and Monitoring Services, but the Owner also hereby agrees to be fully responsible for all actions taken by Authorized Users relating to the Owner’s Product, Software, Monitoring Services and PuppComm Account. As a result, as an Owner, you should only authorize those individuals whom you trust to access your Product, Software, Monitoring Services and PuppComm Account.
In creating a PuppComm Account, you may not impersonate someone else, create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. The PuppComm and Monitoring Services are not directed at children under the age of 18. The Monitoring Services are available for individuals aged 18 years or older. If you are ordering for an organization, you are representing that you are authorized to bind it, and, where the context requires, "you" means the organization and all of its authorized representatives.
E. SMS Charges. The Monitoring Services may allow you to send and receive text messages (“SMS”) on your mobile device. The number of messages per month will depend upon your settings. You grant PuppTech authorization to send account-related and other informational SMS to your PuppComm Account.
Message and data rates may apply, and you will be responsible for paying such charges. Check with your carrier if you have questions about your plan and costs. To stop receiving text messages from or in connection with the Monitoring Services, update your notification settings in your PuppTech App.
F. Authorization to Contact You by Phone. You authorize us and our affiliates, agents, and independent contractors to contact you at any telephone number you provide to us or from which you place a call to us, or any telephone number where we believe we may reach you using any means of communication, including, but not limited to, calls or text messages to mobile, cellular, wireless, or similar devices and calls or text messages using an automated telephone dialing system and/or artificial voices or prerecorded messages, even if you incur charges for receiving such communications.
G. Authorization to Contact You by Other Means. You also agree that we and our affiliates, agents, and independent contractors may use any other medium, as permitted by law and including, but not limited to, mail, text message and e‐mail, to contact you.
H. Your Right to Make Changes. If you want to make a change in how we contact you, including with respect to any telephone number that we might use, please contact our Customer Service Center by calling 720-432-2263 or by writing to PuppTech, Inc. at support@pupptech.com.
I. Authorization to Record Calls. You agree that we and our affiliates, agents and independent contractors may listen to or record telephone calls between you and our representatives without additional notice to you.
A. Changes to Terms of the Contract. The Monitoring Services are subject to our business policies, practices and procedures, which we can change without giving notice to you. UNLESS OTHERWISE PROHIBITED BY LAW, WE RESERVE THE RIGHT TO ADD TO, UPDATE OR AMEND THE TERMS AND CONDITIONS OF THIS CONTRACT AT ANY TIME. Such updates or amendments will be posted on our web site at pupptech.com.
You shall be bound by all such updates and amendments from the date the update or amendment is made. Please visit www.pupptech.com or contact our Customer Support Center (support@pupptech.com.) if you have any questions about these changes and how they apply to your use of the Monitoring Services and/or your PuppComm.
B. Service Plans. When you accept this Contract, you will be purchasing a subscription package that generally sets out your subscription information and service allowances and features, including, without limitation, the term, duration, billing information, payment due dates, price, costs, fees, taxes, and recurring charges associated with those allowances and features. WE WILL REFER TO YOUR SUBSCRIPTION PACKAGE AND RELATED TERMS AS YOUR "PLAN". YOUR PLAN WILL BECOME PART OF THIS CONTRACT. You can find the current costs and other information concerning your Plan at https://my.pupptech.com/plans.php. If a term or condition of your Plan expressly conflicts with this Contract, the term or condition in your Plan will govern. If at any time you change your service (for example, by accepting a promotional opportunity offered by PuppTech or subscribing to a new service offering), you will be subject to the requirements, such as a new minimum term, associated with that change, although if you have purchased an annual or two-year Monitoring Services contract, the terms of such contract will not be modified during the remaining term of such contract unless otherwise specifically stated in the Plan. Cancellation of your subscription before the expiration of the applicable term may result in forfeiture of amounts previously paid as detailed in this Contract and/or your Plan. Any service‐included offer cannot be combined with any other offers, and PuppTech reserves the right to cancel or modify the offer(s) at any time.
C. Your Rights to Change or End Your Subscription; Automatic Renewals. Your PuppComm Account will automatically be charged at the rates in effect at the time of renewal. You have the right to change your subscription package and Plan. How the change will affect your charges will depend on the choices you make. Otherwise, and except as otherwise provided in the next sentence, all terminations of Plans based on a monthly, annual, or other billing cycle by you during such cycle become effective on the last day of that billing cycle. You will remain responsible for all fees and charges incurred until then and you will not be entitled to any partial–month credits or refunds. SUBSCRIPTIONS AND FEES FOR ALL PRE‐PAID, MONTHLY, ANNUAL, AND SIMILAR SUBSCRIPTIONS, AND CERTAIN PROMOTIONAL SUBSCRIPTIONS ARE NONREFUNDABLE. IN THE EVENT THAT WE ABANDON OR CEASE DISTRIBUTION OF THE MONITORING SERVICES, WHETHER AS A RESULT OF LIQUIDATION, BANKRUPTCY, OR OTHERWISE, ALL PREPAID SUBSCRIPTIONS WILL BE TREATED AS NONREFUNDABLE. Except as may be permitted by additional terms, each subscription to the Monitoring Services is tied to one PuppComm. You may have multiple PuppComms and multiple subscriptions. If you add additional PuppComms to your PuppComm Account, you must purchase a separate subscription to the Monitoring Services for each one. Because a subscription for Monitoring Services is tied to a PuppComm, if your PuppComm is lost or stolen, you must cancel or suspend your subscription, or you will remain responsible for the payment of the subscription.
D. Our Rights to Limit or End Your Subscription or this Contract. You agree not to resell or redistribute the Monitoring Services to someone else without our prior written permission, which we can withhold in our sole discretion. You also agree that your PuppComm and the Monitoring Services won't be used for any purpose that isn't allowed by your Plan or this Contract or for any purpose that's illegal. You agree that you will not install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit, copy, or regenerate a transmitted radiofrequency signal(s). WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SUBSCRIPTION OR ANY CONTRACT WITH YOU FOR GOOD CAUSE, including, but not limited to: (i) if you: (a) breach this Contract; (b) make a late payment or, in the case of pre‐paid subscriptions, if your credit or debit card is declined; (c) incur charges larger than a required deposit or billing limit (even if we haven't yet billed the charges); (d) provide credit information we can't verify; (e) become insolvent or go bankrupt; (f) lie to us; (g) allow anyone to tamper with your PuppComm; or (ii) if you, any user of your PuppComm or any authorized contact on your account: (a) threaten or commit violence against our representatives; (b) use vulgar and/or inappropriate language toward our representatives; (c) harass our representatives; (d) interfere with our operations; (e) "spam," or engage in other abusive activities; (f) modify your PuppComm from its manufacturer's specifications; (g) use the PuppComm or the Monitoring Services to violate or infringe upon any rights of any kind of us or any third party, including, but not limited to, copyright, trademark, contract, defamation, right of privacy or publicity, or any other right of any person or entity; or (h) use the Monitoring Services in a way that adversely affects us, our network, or other customers, partners, representatives, agents or affiliates. We can also temporarily limit your Monitoring Services for any operational or governmental reason. WE CAN CANCEL ANY AND ALL MONITORING SERVICE OFFERINGS AT ANY TIME AND FOR ANY REASON.
Our Right to Terminate Lines. In addition to our rights to limit or end your subscription or this Contract, we can terminate the wireless line assigned to your PuppComm if (i) you do not have an active Plan for the PuppComm; or (ii) PuppTech stops manufacturing, selling, and/or supporting the PuppComm (collectively, a "Discontinued PuppComm"). If PuppTech intends to terminate the wireless line assigned to a Discontinued PuppComm, PuppTech will use commercially reasonable efforts to provide you with written notice before the date PuppTech estimates the wireless line will be terminated. Once the wireless line assigned to a PuppComm has been terminated, the PuppComm can no longer be used to access the Monitoring Services. PUPPTECH WILL HAVE NO LIABILITY OR OBLIGATION TO YOU FOR TERMINATING A WIRELESS LINE IN THE CIRCUMSTANCES DESCRIBED IN THIS PARAGRAPH.
F. Intellectual Property Rights. You may not, and you agree that you shall not, copy, decompile, disassemble, reverse engineer, or manipulate any technology in, or otherwise modify or tamper with, any PuppComm or equipment used to receive the Monitoring Services. Nothing under this Contract or the fact that you have access to and use of the Monitoring Services gives you any right, title, or interest or license in or to any technology, software, or content, or any intellectual property rights in any of the foregoing, available with the Monitoring Services. Nothing under this Contract or the fact that you have access to and use of the Monitoring Services gives you any right, title or interest or license to reproduce or otherwise use our or any third party’s trademarks, service marks, graphics, or logos. You may not, and you agree that you shall not, copy or otherwise tamper with any Software or content available with or related to the Monitoring Services. Except as required by law, you acquire no proprietary or ownership interest in any number assigned to a PuppComm for its use.
Charges and Fees We Set. In return for receiving the Monitoring Services, you agree to pay all access, usage and activation/deactivation fees, and other charges we bill you for or that the Authorized User of your PuppComm accepts. We may charge you one or more of the following fees:
B. Returned Payment Fee. If any bank or other financial institution refuses to honor any payment of yours, we may charge you a fee that is the lesser of (i) $20.00 ($15.00 for residents of West Virginia); and (ii) the maximum amount permitted under applicable law. We do not extend credit to customers, and you acknowledge that any fee is not an interest charge, finance charge, or other such charge or payment of a similar nature and is reasonably related to the actual expense we incur due to unsatisfied payment and may be subject to legal limitations in your state.
C. Taxes and Charges We Set. Usage charges, taxes, and other fees may vary depending on where, when, and how you use your PuppComm or the Monitoring Services.
D. Taxes, Fees and Surcharges We Don't Set. You are responsible for, and agree to pay, all taxes, fees and surcharges set by any governmental agency or taxing authority. We may not always give advance notice of changes to these items.
Billing Statements and Account History, Bill Disputes, and Payments
A. Billing Details. Your Plan details and cost can be viewed online. Please visit PuppTech.com/support or contact our Customer Support Center at 720-432-2263 if you would like to receive more detailed account history or billing information, if you believe there are any billing errors, or if you have any other questions related to your account history or bill. You must notify our Customer Support Center or change your information via your online account immediately in the event of any change in your name, billing address, service address, email address, telephone number, credit or debit card, or other account information.
B. Payments. All payments must be made in US Dollars. Payment is due in full each payment period. As a condition of your Plan, you may be obligated to pay in advance by credit card or debit card. All amounts due must be paid by the due date to avoid any returned payment fees and possible deactivation of the Monitoring Services. We may, at our discretion, accept partial payments, which will be applied to the oldest outstanding charges on your account. If you are late in making any payments to us, we reserve the right to suspend or terminate your access to the Monitoring Services, deactivate your PuppComm immediately and report any late payment or non‐payment to credit reporting agencies.
C. Bill Disputes. You can dispute your Puppcomm Account history or bill by contacting our Customer Support Center. Unless otherwise provided by law, you must still pay any disputed charges until the dispute is resolved.
Your PuppComm and Safety
A. Your PuppComm. PuppTech may change the Software required for your PuppComm or Monitoring Services remotely and without notice. Such changes could affect the way you use your PuppComm.
B. Safety. It is your responsibility to exercise discretion and observe all safety measures required by law and common sense. We assume no responsibility for accidents resulting from or associated with the use of the Monitoring Services or your PuppComm.
FOR THE PURPOSES OF THIS SECTION (LIMITED WARRANTY DISCLAIMER), PUPPTECH AND OUR AFFILIATES, WIRELESS CARRIER AND OTHER SERVICE PROVIDERS, DISTRIBUTORS, ORIGINAL EQUIPMENT MANUFACTURERS, SUPPLIERS, AND PARTNERS ARE COLLECTIVELY REFERRED TO AS "OUR,""WE" OR "US". EXCEPT AS OTHERWISE PROVIDED IN ANY SEPARATE LIMITED WARRANTY THAT MAY BE APPLICABLE TO YOUR PUPPCOMM, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF NON‐INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING THE MONITORING SERVICES OR YOUR PUPPCOMM. WE CAN'T PROMISE UNINTERRUPTED OR ERROR–FREE MONITORING SERVICES AND DON'T AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. THIS DISCLAIMER DOESN'T DEPRIVE YOU OF ANY WARRANTY RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE. ALL DATA AND INFORMATION ARE PROVIDED TO YOU ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES ON THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY DATA MADE AVAILABLE TO YOU. YOUR USE OF ANY INFORMATION AVAILABLE THROUGH THE MONITORING SERVICES IS AT YOUR OWN RISK AND RESPONSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUPPTECH, ITS MANUFACTURERS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS, PARTNERS, OR ANY OF THEIR AFFILIATES, SUCCESSORS, OR PERMITTED ASSIGNS, OR ANY OF THEIR OR THEIR AFFILIATES’ RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, BE LIABLE WITH RESPECT TO THE MONITORING SERVICES OR THE OTHER MATTERS TO WHICH THIS CONTRACT RELATES UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY INCLUDING, WITHOUT LIMITATION, FOR:
ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE PRICE YOU PAID FOR THE MONITORING SERVICES;
All matters relating to this Contract and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Colorado without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, this Contract, and which is not required to be submitted to arbitration as set forth below, shall be instituted exclusively in the federal courts of the United States or the courts of the State of Colorado, in each case located in the City and County of Denver. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Any dispute, claim or controversy arising out of or relating to the negotiation, execution, and performance of this Contract, including, without limitation, any alleged contractual, statutory, or tort claims, regardless of whether such claims are brought at law or in equity, and any dispute regarding the arbitrability of such issues (each, a “Dispute”), shall be determined by binding arbitration pursuant to the Colorado Revised Uniform Arbitration Act, C.R.S. § 13-22-201, et seq., and in conformance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The location of any and all arbitration proceedings shall be Denver, Colorado. Any such dispute, controversy or claim shall be determined by one (1) arbitrator selected by mutual agreement of you and us. If we are not able to expeditiously agree upon the arbitrator, an arbitrator shall be determined by striking names from a list of potential arbitrators provided by the AAA. Any and all arbitrators selected shall be independent of you and us. Any questions regarding the arbitrability of a Dispute or the claims asserted therein shall be resolved by the arbitrator. Arbitration shall be conducted expeditiously as time shall be deemed to be of the essence in determining any matters subject to arbitration. The decision or award of the arbitrator shall be final and binding upon you and us to same extent and to the same degree as if the matter had been adjudicated by a court of competent jurisdiction. The costs and expenses of the arbitration and of the prevailing party (including reasonable attorneys’ fees) shall be paid by the non-prevailing party. The parties expressly incorporate the bar on punitive damages set forth in C.R.S. § 13-21-102(5), and each party knowingly waives any alleged right to recover an award of punitive damages from the other regardless of the nature of the Dispute.
Notwithstanding the foregoing, we shall be entitled to seek any remedy available at law or in equity necessary to preserve or protect our interests, or to ensure compliance with the obligations of this Contract, including a temporary restraining order, preliminary and/or temporary injunctive relief and specific performance, until the arbitration award is rendered or the controversy is otherwise resolved, without having to arbitrate and without need to post any bond. If we commence any such action or proceeding against you, the prevailing party shall be entitled to recover all reasonable costs and expenses, including without limitation reasonable attorneys' fees.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS CONTRACT MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Severability. If any provision of this Contract is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Contract shall otherwise remain in full force and effect and enforceable.
Assignment. This Contract is not assignable, transferable, or sublicensable by you except with PuppTech’s prior written consent. PuppTech may transfer, assign, or delegate this Contract and its rights and obligations without your consent.
Modification of this Contract. PuppTech reserves the right to modify this Contract at any time by email to the address that you registered with PuppTech. Your continued use of the Monitoring Services after PuppTech’s sending such email represents your consent to such modification.
Complete Contract. Both parties agree that this Contract is the complete and exclusive statement of the mutual understanding of the parties with respect to the Monitoring Services and any other subject matter referenced in this Contract, and supersedes and cancels all previous written and oral agreements, communications and other understandings relating thereto, and, except as provided in Paragraph E of this Section, that all modifications must be in a writing signed by both parties.
Related Agreements. Notwithstanding the foregoing, the parties acknowledge the existence and validity of the contracts and agreements referenced in Paragraph 2 of the preamble to this Contract and related matters as set forth in such other contracts and agreements that you agree to and by which you are also bound.
Relationship of the parties. No agency, partnership, joint venture, or employment relationship is created as a result of this Contract, and you do not have any authority of any kind to bind PuppTech in any respect whatsoever. The parties are independent contractors.
Third-party beneficiaries. You and PuppTech agree there are no third-party beneficiaries intended under this Contract.
Survival. Those sections of this Contract that by their context are intended to survive (including, without limitation, the [i] Intellectual Property Rights paragraph; [ii] Charges, Fees and Taxes Section; [iii] Limited Warranty Disclaimer Section; [iv] Limitations of Liability Section; [v] Governing Law and Jurisdiction Section; [vi] Dispute Resolution; Arbitration Section; [vii] Limitation on Time to File Claims Section; and [viii] General Section) shall so survive.
If you have any questions, complaints, or claims with respect to the Contract you may contact us at PuppTech, Inc., 1062 Delaware St., Denver, CO 80204, email support@PuppTech.com, or call 720-432-2263.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS OR EXCLUSIONS DESCRIBED BELOW MAY NOT APPLY TO YOU TO THE EXTENT THEY ARE INCONSISTENT WITH YOUR JURISDICTION'S APPLICABLE LAW. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER STATE, FEDERAL, OR OTHER APPLICABLE JURISDICTIONAL LAW.
This Limited Warranty is provided in connection with PuppTech’s Terms of Sale available at www.pupptech.com/legal.php#terms-of-sale (the “Terms of Sale”). In the event of a conflict between this Limited Warranty and the Terms of Sale, this Limited Warranty shall control.
PuppTech's warranty obligations for the PuppComm™ monitoring device ("PuppComm") are limited to the terms set forth below: PuppTech™ warrants to the original purchaser only (“you”) that your PuppComm shall be free from material defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase ("Warranty Period"). All warranty claims must be made within ninety (90) days after discovery of the defect. Whether a defect occurs will be determined solely with reference to the PuppComm documentation. If a hardware defect in the PuppComm arises and a valid claim is received by PuppTech within the Warranty Period, PuppTech will, in its sole and exclusive discretion and, to the extent permitted by applicable law, as your sole and exclusive remedy and in full satisfaction of PuppTech's liability, either (1) repair the PuppComm at no charge to you, using new parts or reconditioned parts equivalent to new in performance and reliability, (2) exchange the PuppComm with a PuppComm that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original PuppComm, or (3) refund the purchase price of the PuppComm (but not the purchase price of the PuppTech monitoring service(s) included with the PuppComm), provided that you return the PuppComm to PuppTech as provided below. A replacement PuppComm either (a) assumes the remaining Warranty Period of the original PuppComm or (b) is warranted for ninety (90) days from the date that is ten (10) days after the date that PuppTech ships the PuppComm to you, whichever of (a) and (b) provides longer coverage for you. When a PuppComm is exchanged, any replacement item becomes your property, and the replaced item becomes PuppTech's property. When a refund is given, PuppTech may require that the PuppComm for which the refund is provided is returned to PuppTech, at which time it shall become PuppTech's property. Consumers in some jurisdictions may have legal rights under applicable national or state legislation governing the sale of consumer goods. These rights are not affected by the warranties in this Limited Warranty.
The laws of the State of Colorado, without giving effect to its conflict of laws principles, shall govern this Limited Warranty. Any disputes or claims arising under this Limited Warranty shall be resolved in accordance with the dispute resolution provisions set forth in PuppTech’s Terms of Sale (available at www.pupptech.com/legal.php#terms-of-sale).
No PuppTech agent, partner, affiliate, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, a substitute term shall be deemed to have been inserted which is not illegal and best reflects the meaning of the voided term, and the legality or enforceability of the remaining terms shall not be affected or impaired.
This Limited Warranty applies only to PuppComms manufactured by or for PuppTech that can be identified by the "PuppTech" trademark, trade name, or logo annexed to the PuppComm.
This Limited Warranty only applies to PuppComms purchased in the United States of America from PuppTech and used solely within the United States of America, Canada or Mexico (collectively, “North America”). Any use of a PuppComm outside of North America will void this Limited Warranty.
This Limited Warranty does not (i) apply to any PuppComm that you received free of charge from PuppTech or any affiliate or partner of PuppTech in connection with any promotion, PuppComm test, or for any other reason (including, without limitation, the Test PuppComm as defined in the Terms of Sale), or (ii) include accessories even if identified by the "PuppTech" trademark, trade name or logo. Further, the Limited Warranty does not apply to: (a) non‐PuppTech hardware, even if packaged or sold with the PuppComm or other PuppTech hardware, (b) the monitoring services provided by PuppTech as further described in the Monitoring Services Contract (available at www.pupptech.com/legal.php#monitoring-services-contract) (“Monitoring Services”); (c) the End User License Agreement (available at www.pupptech.com/legal.php#end-user-license-agreement), covering the software and firmware embedded in the PuppComm, the PuppTech app or other services or software that may be downloaded to your mobile device (and any updates thereto) (collectively, the “Software”); a (d) the Website and Website Services Terms of Use (available at www.pupptech.com/legal.php#website-services-terms-of-use), covering the www.pupptech.com
website and domain name, and any other linked pages (including, without limitation, https://my.pupptech.com and www.pupptech.com/weather), features, content (including, without limitation, text, graphics, articles, photographs, images, and illustrations – the "Content,"), or online services offered from time to time by PuppTech in connection therewith, and including our social media sites and platforms, including but not limited to Facebook, Twitter and Instagram (collectively, the "Website”). Manufacturers, suppliers, or third parties other than PuppTech may provide their own warranties, but PuppTech, to the extent permitted by law and except as otherwise specifically set forth herein, provides its PuppComms "AS IS". PuppTech does not warrant that the operation of the PuppComm will be uninterrupted or error‐free. PuppTech is not responsible for damage arising from any failure to follow instructions relating to the PuppComm's use. Transfer or resale of the PuppComm will automatically terminate warranty coverage with respect to the PuppComm. This Limited Warranty is not transferable to any third party, including but not limited to any subsequent purchaser, owner or user of the PuppComm. This Limited Warranty does not apply: (a) if damage or defects are caused by customer or other third-party abuse, accident, neglect, improper handling, utilization, or installation, or by failing to operate the PuppComm in compliance with PuppTech’s customer support documentation; (b) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials and workmanship by PuppTech; (c) if damage or defects are caused by the battery being tampered with to cause a short‐circuit, or if the seals of the battery enclosure or the cells are broken or show evidence of tampering; (d) if damage or defects are caused by a defective function of the wireless network or if the PuppComm software needs to be upgraded due to changes in wireless network parameters; (e) to cosmetic damage, including but not limited to scratches, dents, broken plastic on parts, or any physical damage to the surface of the PuppComm; (f) if damage or defects are caused by rough handling, physical moisture damage, or extreme thermal or environmental conditions or a rapid change in such conditions, corrosion, oxidation, unauthorized modifications or connections, unauthorized opening or repair, repair by use of unauthorized spare parts, accidents, forces of nature, or other actions beyond the reasonable control of PuppTech; (g) if damage or defects are caused by the PuppComm being used with or connected to an accessory or software not approved or certified by PuppTech; (h) if damage or defects are caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes beyond the reasonable control of PuppTech; (i) if damage or defects are caused by operating the PuppComm outside of the permitted or intended uses described by PuppTech; (j) if damage or defects are caused by service (including upgrades and expansions) performed by anyone who is not an authorized service provider of PuppTech; (k) if the PuppComm or a part of the PuppComm has been modified to alter functionality or capability without the written permission of PuppTech; (l) if any serial number has been removed or defaced; or (m) to a recalled PuppComm, part, or component, if a replacement PuppComm, part or component was made available by PuppTech.
Important: Do not open the PuppComm itself. Opening the PuppComm may cause damage that is not covered by this Limited Warranty. Except as specifically set forth in Section 4 below, only PuppTech or a PuppTech authorized service provider should perform service on the PuppComm.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (A) THE WARRANTIES AND REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE WARRANTIES AND REMEDIES FOR THE PUPPCOMM AND ARE IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED, AND (B) NO STATUTORY OR IMPLIED WARRANTIES OF ANY KIND ARE MADE, AND EACH IS HEREBY EXPRESSLY EXCLUDED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‐INFRINGEMENT. TO THE EXTENT STATUTORY OR IMPLIED WARRANTIES CANNOT LAWFULLY BE EXCLUDED, SUCH WARRANTIES SHALL BE LIMITED TO THE DURATION OF AND OTHERWISE BE SUBJECT TO THIS LIMITED WARRANTY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUPPTECH, ITS MANUFACTURERS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS, PARTNERS, OR ANY OF THEIR AFFILIATES, SUCCESSORS, OR PERMITTED ASSIGNS, OR ANY OF THEIR OR THEIR AFFILIATES’ RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, BE LIABLE WITH RESPECT TO THE PUPPCOMM, SOFTWARE, WEBSITE, WEBSITE SERVICES OR MONITORING SERVICES OR THE OTHER MATTERS TO WHICH THIS AGREEMENT RELATES UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY INCLUDING, WITHOUT LIMITATION, FOR:
ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE PRICE PAID BY YOU FOR THE PUPPCOMM;
YOUR RELIANCE ON THE PUPPCOMM OR ANY MATTER BEYOND PUPPTECH’S REASONABLE CONTROL.
Please access and review the online help resources located at http://support.pupptech.com
before seeking warranty service. If the PuppComm is still not functioning properly after making use of these resources, access the online website http://support.pupptech.com for instructions on how to obtain warranty service. Upon receipt of the replacement PuppComm or part or receipt of a refund of the purchase price, the original PuppComm or part becomes the property of PuppTech, and you agree to follow instructions, including, if required, arranging the return of the original PuppComm or part to PuppTech in a timely manner as set forth above. Service options are subject to change at any time. In accordance with applicable law, PuppTech will require that you furnish proof of purchase details before receiving warranty service. In the event that PuppTech repairs your PuppComm, it will be returned to you configured as originally purchased, subject to applicable updates.