Source: http://www.google.nl/patents/US5864605?hl=nl
Timestamp: 2013-06-18 22:31:17
Document Index: 323991429

Matched Legal Cases: ['art 200029', 'art 200017', 'art 2005', 'art 200916', 'art 2011', 'art 200816', 'art 200520', 'art 20061', 'art 2012', 'art 2010', 'art 201228']

Patent US5864605 - Voice menu optimization method and system - Google PatentenZoeken Afbeeldingen Maps Play YouTube Nieuws Gmail Drive Meer » Geavanceerd zoeken naar patenten | Webgeschiedenis | Inloggen Geavanceerd zoeken naar patenten PatentenA method and system adaptively substitutes a single dialing button sequence for a selected action in a voice menu of a telephone system. A shortcut message in the voice menu prompts a caller to select a shortcut button to achieve a shortcut action. The system then accumulates counts related to frequencies...http://www.google.nl/patents/US5864605?utm_source=gb-gplus-sharePatent US5864605 - Voice menu optimization method and system PublicatienummerUS5864605 APublicatietypeVerlening Aanvraagnummer08/701,601 Publicatiedatum26 jan 1999 Aanvraagdatum22 aug 1996 Prioriteitsdatum22 aug 1996Ook gepubliceerd alsCA2210834A1, CA2210834C, EP0827320A2, EP0827320A3 Publicatienummer08701601, 701601, US 5864605 A, US 5864605A, US-A-5864605, US5864605 A, US5864605A UitvindersSrinivasan Keshav Oorspronkelijke patenteigenaarAt&T CorpPatentcitaties (6), Verwijzingen naar dit patent (49), Classificaties (15) Externe links: USPTO, USPTO-toewijzing, EspacenetVoice menu optimization method and systemUS 5864605 A Samenvatting A method and system adaptively substitutes a single dialing button sequence for a selected action in a voice menu of a telephone system. A shortcut message in the voice menu prompts a caller to select a shortcut button to achieve a shortcut action. The system then accumulates counts related to frequencies of occurrence of a plurality of actions prompted by the voice menu. The system then ranks the plurality of actions by their respective accumulated counts and determines if any one of the plurality of actions has an accumulated count greater than an accumulated count of the shortcut action. If it does, then the system causes the substitution the one of the plurality of actions and a corresponding message for the shortcut action and the shortcut message in the voice menu.
23. The system of claim 19, which further comprises:said voice menu optimization program notifying a system administrator if said maximum weighted path has been identified; said system administrator substituting said shortcut path and a corresponding shortcut message in said voice menu. 24. The system of claim 19, which further comprises:said voice menu optimization program preparing a shortcut message in said voice menu. Beschrijving
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