Source: https://www.hilmarkhomes.com/policy
Timestamp: 2020-04-03 09:48:25
Document Index: 6913107

Matched Legal Cases: ['art 15', 'art 15', 'art 19', 'art 19', 'art 19', 'art 19', 'art 16', 'art 19']

Privacy & Cookies Policy | Hilmark Homes
This is the privacy statement for Hilmark Homes. Please read it carefully. You should only use this site and send any information to us if you agree to our use of information about you in accordance with this privacy statement.
Hilmark Ltd, trading as Hilmark Homes, is committed to ensuring that your personal data and information is protected. This Privacy Policy together with the Terms and Conditions of Use and any other documents referred to in it sets out the basis on which any personal data which we collect from you, or that you or others provide to us, will be processed by us.
Our Site is owned and operated by Hilmark Ltd, trading as Hilmark Homes, a Limited company, registered in Northern Ireland under company number NI039845.
4. This policy covers the following
the use of cookies on our websites and how you can control these in addition to how you can contact us
5. When and what personal information do we collect about you?
Visit any of our offices or developments in person
Access information about our developments and/or new homes via a third-party provider, such as a property portal e.g. Property Pal, Property News or others
Information may be received from an authorised Estate Agent or other third party, including but not limited, to advertising networks, search information providers, credit reference agencies or other marketing sources
Automated technologies or interactions- as you intact with our website, we may automatically collect technical data, for example: your equipment used, browsing action and patterns. This data is collected using cookies and similar technologies, please see our cookie policy below for further details.
The information collected may include, for example your:
the type and price of the homes you are looking for
If you contact us online, we may monitor the type of device used by you. This may include specific identification, such as your IP address. IP addresses are specific to any device used, for example, this could be a computer, tablet or phone.
Our developments and sales offices may use CCTV to make sure we provide a safe and secure environment for all visitors to our premises and to ensure the protection of our employees and property.
Our social media pages, such as Twitter and Facebook, are monitored by a third-party company. They pass any customer queries, questions or complaints onto us, so that we can respond accordingly.
Sometimes we will require you to provide additional personal information. For example, when following up your enquiry, reserving a home or completing a home purchase. Examples of information that may be required to be collected and processed in relation to some of these activities can be found the appendix in section 20.
7. How will we use this information?
Personalising and tailoring your experience on our site. For example, with your permission, we may use IP addresses and device identifiers to identify your location. We will use this for general, depersonalised statistical purposes. We may also use this information to direct you to specific developments/properties in your area.
Provide a relevant service. If you have contacted us for a specific purpose or accessed our services by completing a website form and not opted out, we'll take into account your perceived preferences for a specific property type or location. In the event that you do not wish to receive this personalised service, you can unsubscribe from our emails or similarly contact us as set out in section 11 of this policy.
Contacting you. This may involve supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time section 11.). For example, when you have indicated a specific interest in a property/development, or a particular area in which we have properties/developments available.
Improve our service. We may provide information to third parties for research and analytical purposes, so that we can improve the services we offer you.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR[service]. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will only contact you for marketing purposes, if you have agreed to this or where you have requested a service from us and not opted out. You can easily unsubscribe from any of those sources at any time.
Contact Agents via our website – This may be to request more information or to request a viewing etc.
Call-back request - when you request us to call you back to find out more about one of our developments.
Register for Updates – this is where you ask us to keep you updated on an existing development
Have contacted us in relation to a new development - that has not launched yet, either via 'coming soon site' or phone call, email etc.
Download brochure - when you request to download a brochure of one of our developments.
We do not sell customer's personal data to third parties and will only use your personal information to provide you with details of our own products, properties or developments which we believe will be of interest to you. However, if you show an interest in a specific property/development or type of property/development via a third-party website, such as a property portal, this is outside of our remit - we have no control over who else can contact you.
Purchasing a property: If you enter into a contract with us to purchase a property, we will hold your information for a maximum of 12 years from the date of completion of that purchase. It must be noted that this will include the 10 Year Structural Warranty cover.
Anti-money laundering: In the event that you provide us with personal information so that we can satisfy any anti-money laundering obligations, we will retain such information for a period of 5 years, this is to fulfil our legal obligations.
If you contact us: If you get in touch regarding any of our properties/developments or types of property/developments or the services, we provide, whether we receive such contact directly from you or via a third party, we will retain your information until whichever of the below happens first:
A maximum period of 2 years: From the date that you last made contact with us directly or via a third-party in relation to any of our properties or developments.
Appropriate security measures have been put in place in order to prevent your personal data from being accidentally lost, accessed, disclosed, or altered or used in an unauthorised way. We limit access to your personal data to those employees, contractors, service providers and other third parties whom have a requirement to know these to enable them carry out business (see below).
We may share your personal data with other companies in our group, this includes subsidiaries and our holding company and its subsidiaries.
We may sometimes contract with the following third parties to supply certain products and/or services. These may include service providers, delivery, and marketing firms. In some cases, those third parties may require access to some or all of your personal data that we hold.
With a consultant, supplier or a subcontractor appointed to carry out/required to carry out work to a property which you have purchased.
Advertisers and networks (such as MailChimp/ Social Media) that require the data to select and serve relevant adverts to you.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law, as described above in Part 15 below.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained below in Part 15.
When you enter into a contract with us, we will set out, in as much detail as possible, the purposes for which we may use your personal information to fulfil our contract with you and address any issues relating to our performance.
The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 19.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 19 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 19 to find out more.
A request for the deletion or correction of personal data should be addressed to the management of Hilmark Ltd at our registered office (details below), or by email to sayhello@hilmarkhomes.com. Please note that while we always strive to comply with any requests you make, we cannot guarantee to action any application for the deletion or modification of your personal data if it is not made using the method outlined above.
Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. However, due to the nature of digital or computer records we cannot guarantee that every trace or record of your personal data can be removed, but we will erase it as far as it is reasonably possible for us to do so.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 19.
In addition to your rights under the GDPR, set out above, when you submit personal data via our site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.
You may restrict our use of Cookies. For more information, see Part 16
14. Finding out what personal information we hold.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 19.
There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We may wish to establish your identity prior to a request being answered and thus a copy of a form (or forms) of identification may be requested, examples include a Passport or Driving licence.
15. Accessing our platforms from outside the UK/ Transfers of your personal information outside of your home country
Depending upon your location, different privacy rules may apply as a matter of law. These are presently harmonised within the EU, but you should note that any personal information that we use, or process is done so in accordance with the law applicable in England, Wales or Scotland, as appropriate.
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the 'EEA' consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as 'third countries' and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.
We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as 'binding corporate rules'. More information on binding corporate rules is available from the European Commission.
16. Web browser cookies.
A cookie is a small text file placed on your computer or device, this (typically) a unique identifier. When you visit certain parts and/or when you use certain features of our website (or those of third-party providers) a cookie will be sent to your device. The cookie records information about your online preferences and therefore allows us to tailor our websites and any contact with you to your specific interests.
All Cookies used by and on Our Site are used in accordance with current Cookie Law (relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003).
17. Changes to our privacy and cookies policy.
This Privacy Notice is intended for users of this website, as well as any clients of Hilmark Ltd (trading as Hilmark Homes) and any companies that are part of the same group (the holding company and its subsidiaries) as Hilmark Ltd, as well as any Joint Ventures, in which we hold a material interest, that we may act on behalf of. In this policy, “we” refers to all of the above.
19. Contacting us concerning our privacy and cookies policy.
Any contact you wish to make with us concerning this policy or how it works in practice should be directed to the management. Please either write using the email address provided, or via post to our registered office:
Hilmark Ltd
sayhello@hilmarkhomes.com
20. Appendix: Additional Information
When you make an enquiry, we will use the personal information we hold about you to take steps towards entering into a contract with you such as to: including:
If you decide to start the process of purchasing from us by reserving a home, we may process further information on:
details about the sale of your current house
information required to support any Shared ownership scheme (or any other similar government scheme)
the upgrades you purchase and selections you make on either at a visit or our show room, via phone, email or message.
When you complete the purchase of a Hilmark home we will process further information relating to: