Source: https://www.ford.com.au/tclink/
Timestamp: 2020-01-28 05:29:31
Document Index: 753910472

Matched Legal Cases: ['art 1', 'art 2', 'art 1', 'art 2', 'art 1', 'art 2', 'art 2', 'art 3', 'art 1', 'art 2']

Terms and Conditions | Ford Australia
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Ford Australia Terms and Conditions
This Application (“App”) is owned by Ford Motor Company, 1 American Road, Dearborn, Michigan 48126 United States of America (hereinafter "Ford") and the content on the App is owned by Ford or its affiliated companies and by affiliates and third parties that post on the App through a license from Ford, but for whom Ford assumes no direct responsibility. Please read these Terms and Conditions, as they, together with any additional terms to which you agree when using particular elements of the App, constitute the entire agreement regarding the App and set forth the legally binding terms governing your visit to this App. These Terms and Conditions apply to all persons who use this App, regardless of your level of participation. Use of this App by Ford employees, including contract, agency and supplemental, is completely voluntary and will have no impact on your employment. Time spent using the App outside of work hours is not compensable. If you have questions, please talk with your supervisor before downloading or registering for this App. Use of this App requires your acceptance of the legal terms under which it is offered, including Part 1- General Terms and Conditions and Part 2 – Ford Owner App Privacy Statement (“Privacy Statement”). Together, Part 1 and Part 2 constitute the “Terms and Conditions.” The General Terms and Conditions set forth in Part 1 and the Privacy Statement set forth in Part 2 apply to all Apps. By using this App you agree that you have read, understand and accept the Terms and Conditions and you affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions, and to abide by and comply with these Terms and Conditions. You acknowledge these Terms and Conditions are a binding and enforceable agreement between you and Ford. You acknowledge your app store provider is not a party to this agreement but agree that it and its subsidiaries are third party beneficiaries of this agreement’s Terms and Conditions, giving your app store provider and its subsidiaries the right (and will be deemed to accept the right) to enforce these Terms and Conditions against you as the end-user of the App. By using this App, you also agree that you will not use this App for any purpose that is unlawful or in contravention of these Terms and Conditions. Ford and its affiliates reserve the right to change these Terms and Conditions from time to time without notifying you. If you object to any such changes, your sole recourse shall be to cease using this App. Continued use of this App following the effective date of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the Terms and Conditions of such changes. Ford may cease all or part of the App at any time without notice and is not obligated to retain or return any post or comment. If you do not agree to any of these Terms and Conditions please do not use the App.
3. System Requirements/ Updates/Changes/Cancellation
Use of this App requires a compatible mobile telephone or handheld device which is compatible with the App, internet access (fees may apply), and certain software (fees may apply), and may require obtaining updates or upgrades from time to time. Because use of the App involves hardware, software, and internet access, your ability to use the App may be affected by the performance of these factors. High speed Internet access is strongly recommended. You acknowledge and agree that such system requirements, which may be changed from time to time, are your responsibility. This App is not part of any other product or offering, and no purchase or rental (as applicable) or obtaining of any other product shall be construed to represent or guarantee your access to the App. The version of the App software may be upgraded from time to time to add support for new functions and services, improve, enhance and further develop the App and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. If you have permitted automatic updates, you agree to receive such updates as part of your use of this App. You acknowledge that your app store provider has no obligation whatsoever to furnish any maintenance or support services to you respecting this App. To the fullest extent permitted by applicable law, Ford reserves the right, in its sole discretion, to change, improve, correct, modify, suspend, discontinue or permanently cancel the operation of this App or portions thereof at any time without any notice to you, without incurring any obligations. Your use of this App after any changes are posted will be considered acceptance of such changes. The App may not be available during maintenance breaks and other times.
Ford operates this App from Michigan, United States of America (“U.S”). You agree that all notices, legal documents, proceedings, etc. will be in the English language. Materials and information provided on or through the App, including but not limited to prices, features, products or services, may not be appropriate for or available outside the U.S. If you choose to access the App from outside the U.S., you do so at your own initiative and are responsible for compliance with applicable laws. You agree to comply with all export and re-export laws, restrictions and regulations of your government in connection with your use of the App. Further, because Ford is based in the U.S., you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) that you are not listed on any U.S. Government list of prohibited or restricted parties. If vehicles are depicted in this App, it in no way constitutes an offer to buy or sell vehicles from Ford or to provide financing or leasing. Any prices, product specifications and all other information shown on this App are for information purposes only, are subject to change at any time without obligation, may vary from region to region, and may not be completely up to date or accurate. Most U.S. pricing refers to the Manufacturer’s Base Price (“Base Price” also sometimes called “Base MSRP”), which, unless otherwise indicated, excludes destination and delivery charges, any applicable taxes, any applicable fees, such as title and registration, or environmental charges or fees, any industry specific fee, any applicable consumer rebates or incentives, and the cost of any dealer added options. Optional equipment is not included unless specifically indicated. Any calculation of any price, tax, incentive, lease or finance terms is for your reference only, is an estimate, and may not be completely accurate. Individual dealers set the actual transaction price. Contact your selected dealer for the actual price of any vehicle and any applicable terms and conditions that may apply.
7.Third Party Information
Unless and to the extent indicated otherwise, the App and Materials (including past, present and future versions) and all content that is included in, on or that are otherwise a part of the App and/or Materials are owned, controlled or licensed by Ford, its subsidiaries or affiliates. The contents of the App and Materials, including the selection, coordination and arrangement of the App and Materials, are protected by worldwide copyright, trademark, patent, trade secret, or other proprietary rights, laws and treaty provisions whether or not a copyright notice or other proprietary mark is present. You agree to comply with all copyright laws worldwide in your use of this App and Materials and to prevent any unauthorized copying of the Materials. Except as expressly provided herein, Ford does not grant any express or implied right to you under any patents, trademarks or copyrights. Subject to your continued compliance with these Terms and Conditions, Ford grants you a non-exclusive, non-transferable, limited right to access, view, use, display and listen to this App and the Materials for your personal, non-commercial use only. Ford authorizes you to download the Materials and App only for your personal, non-commercial use. All rights, title and interest in the App and Materials not expressly granted to you in these Terms and Conditions are reserved by Ford and its subsidiaries and affiliates, and/or its licensors. You agree not to dispute Ford's claims of ownership or validity of its rights in the Materials on this App. These Terms and Conditions shall extend from the date you install this App until terminated by you (when you uninstall this App) or Ford. Ford may suspend or terminate any and all of your rights and authorization at any time for any reason. If you violate any of the Terms and Conditions, your rights under this Section will immediately terminate and Ford may terminate your access to the App without notice and without any refund of fees, if applicable. Any right or authorization granted to you by Ford is subject to the following obligations and restrictions:
By using this App you agree that you will defend, indemnify and hold harmless Ford and its subsidiaries and affiliates, their respective distributors, dealers, dealer associations and advertising and promotions agencies, together with their respective employees, agents, directors, officers and shareholders, from and against all the liabilities, claims, damages and expenses (including reasonable attorneys' fees and costs) arising out of your use of this App, your breach or alleged breach of these Terms and Conditions, and/or your breach or alleged violation of the patent, copyright, trademark, proprietary or other rights of third parties. Ford reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with Ford's defense of such claim. You acknowledge and agree that your app store provider has no responsibility or obligation in the investigation, defense, settlement or discharge of a third party’s intellectual property infringement claim.
These Terms and Conditions together with any additional terms to which you agree when using particular elements of this App constitute the entire agreement regarding the App and any services, and supersede all prior or contemporaneous communications, whether electronic, oral or written between you and us with respect to the App or the services provided on the App. This App is operated from Ford's offices in the United States of America. Unless and to the extent local law requires otherwise, these Terms and Conditions are governed by, and construed in accordance with, the laws of the State of Michigan, except in relation to any conflict of law provisions thereof which would require application of another choice of law. If a court determines that any term or condition in these Terms and Conditions is illegal or unenforceable, then such term will be eliminated and the remaining terms and conditions will remain in force and effect. Ford's failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms and Conditions remain in full force and effect. Unless local law mandates otherwise, all lawsuits arising from or relating to these Terms and Conditions shall be brought in the Federal or State courts located in Wayne County, Michigan. If you have any questions, comments, or claims regarding this App you may contact us by finding your local contact information by going to this website http://corporate.ford.com/our-company/country-websites. , or contacting us in the US at:
Telephone 800-392-3673, 800-232-5952 (TDD for the hearing impaired)
Available 8:00 am - 5:00 pm EST Monday - Friday
Part 2 – Ford Owner App Privacy Statement
This Privacy Statement applies to the Ford Owner App. The Ford Owner App is owned by Ford Motor Company, Marketing, Sales and Service Division, 16800 Executive Plaza Drive, Dearborn, MI 48126.
The business purpose of this App is to provide Ford vehicle owners a tool that aggregates resources for convenience, savings, and vehicle maintenance. The App leverages existing Ford websites to provide additional content and functionality. The Ford Owner App provides access to SYNC product information including SYNC software and support documentation and the ability to manage your SYNC and Vehicle Health Report accounts and setting preferences, and access to recall information. The App also provides a parking reminder feature.
When you use Ford Owner App Ford will not collect any personally identifiable information about you unless you provide it voluntarily. For purposes of this Privacy Statement, personally identifiable information is information that identifies you as an individual such as your name, street address, telephone number, and email address (and credit card number if you place an order). If you opt not to provide personally identifiable information you can still access the App, however you may be unable to create log-in credentials to access certain pages on this website, participate in certain promotions, receive product information, have a purchase order fulfilled, or activate or use a service,
Ford’s primary goal in collecting personally identifiable information from you when you use Ford Owner App is to provide you the functionality and services that you need to have a meaningful and customized experience while using the App features.
Personally identifiable information collected on Ford Owner App may be used to:
Ford Owner App collects other non-personally identifiable information from App users. This means that these items are not tracked on an individual basis that identifies the App user, but rather information is gathered and collected on an aggregate [or anonymous] basis that includes all App users. Non-personally identifiable information includes tracking the App pages that are visited or the amount of time spent on the App.
Non-Personally identifiable information collected on Ford Owner App may be used to:
Ford Owner App utilizes non-personally identifiable information for the purpose of performing analytics on the user’s experience while using this App. This analysis:
May involve the use of a third-party vendor acting on behalf of Ford Owner App
This App may use third-party click tracking analytics tools (such as Omniture tags) to capture clickthrough statistics. These parties may collect information about your use of the App and across different Apps and sites over time.
Ford Owner App may use spotlight ads/web beacons/GIF/pixel tags which are App instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.
Ford Owner App does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice.
Personally identifiable information that you provide to Ford Owner App may be shared with Ford’s authorized dealers. This is necessary, such as, in order to honor your request for a price quote on a vehicle or in order to provide a dealer with information for purposes of contacting you in their regular course of business. The dealer is not restricted by Ford Owner App in their use of your data.
Vendors, contractors or partners of Ford Owner App who have access to your personally identifiable information in connection with providing services for Ford Owner App are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Ford Owner App.
App metrics for Ford Owner App may be shared with other Ford Motor Company websites or Apps or subsidiaries or affiliates.
Ford Owner App will disclose your personally identifiable information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford Motor Company, its affiliates or the site or App; (b) protect and defend the rights or property of Ford Motor Company, its affiliates or this site or App; or (c) act under exigent circumstances to protect the personal safety of Ford Motor Company or affiliate personnel, users of their websites or Apps, or the public; or (2) if required to do so by law.
When you send personally identifiable information, such as email address or telephone numbers, to Ford Owner App “Secure Socket Layers” or SSL is used to protect your data. SSL is encryption technology that helps safeguard your personally identifiable information against misuse by unauthorized individuals.
Vendors, contractors or partners of Ford Owner App who have access to your personally identifiable information in connection with providing services for Ford Owner App are required to keep the information confidential.
Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for Ford Owner App.
Ford Owner App may provide links to other websites or Apps. You are encouraged to review the privacy statements of all sites or Apps that you visit or download, including those whose links are provided so that you can understand how those sites or Apps collect, use and share your information. Ford Owner App is not responsible for the privacy statements, content or data handling practices on other websites or Apps.
Ford Owner App does not knowingly intend to collect personally identifiable information from children under 13 years of age.
If a child has provided personally identifiable information a parent or guardian of that child may contact Ford at the phone number or mailing address listed in section 14 if they want this information deleted from Ford’s records. Ford will then make reasonable efforts to delete the child’s information from the database that stores information for Ford Owner App.
If you have any questions, comments or concerns about this online privacy statement for Ford Owners App, Ford Owners App privacy practices, or have any questions regarding the contents of this App please contact us by emailing: wnerapp@ford.com.
The effective date of this privacy statement is May 15, 2015
Part 3 – Country Unique Terms and Conditions
The General Terms and Conditions set forth in Part 1 and the Privacy Statement set forth in Part 2 shall apply to this App unless specifically modified by the Country Unique Terms and Conditions set forth below. To the extent the General Terms and Conditions or the Privacy Statement conflict with the Country Unique Terms, the Country Unique Terms shall apply in the applicable Country.
United States App and Pricing (Section 5): The last paragraph is amended in its entirety by the following:
If vehicles are depicted in this App, it in no way constitutes an offer to buy or sell vehicles from Ford or to provide financing or leasing. Any prices, product specifications and all other information shown on this App are for information purposes only, are subject to change at any time without obligation, may vary from state to state, and may not be completely up to date or accurate. Most pricing of the vehicles refers to the Maximum Retail Price Manufacturer’s Base Price (“Base Price” also sometimes called “Base MSRP” or “Ex-Showroom Price”), which, unless otherwise indicated, excludes, insurance, destination and delivery charges, any applicable taxes, any applicable fees, such as title and registration, or environmental charges or fees, any industry specific fee, any applicable consumer rebates or incentives, and the cost of any dealer added options. Optional equipment is not included unless specifically indicated. Any calculation of any price, tax, insurance, incentive, lease or finance terms is for your reference only, is an estimate, and may not be completely accurate. Individual dealers set the actual transaction price. If you subscribed to receive push notification for Ford, you will receive various offers or schemes or discounts on parts or accessories or extended warranty products or other products. Any prices, product specifications and all other information shown on this App are for information purposes only, are subject to change at any time without obligation, may vary from state to state, and may not be completely up to date or accurate. Most pricing of parts or accessories or any other product refers to Maximum Retail prices inclusive of all taxes at Delhi only. Contact your local selected dealer for the actual price of any vehicle or parts or accessories or any other product and any applicable terms and conditions that may apply.
User Generated Content (Section 15): This Section is deleted in its entirety.
Ford Rights to User Submissions (Section 16): This Section is deleted in its entirety.
Ford Owners App Privacy Statement: This Section is replaced in its entirety with the following:
1.1. Ford Motor Company of Australia Limited ABN 30 004 116 223 (“Ford”, “we”, “our” and “us”) is committed to responsible privacy practices and to complying with the Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). Where applicable, Ford will handle personal information relying on the related bodies corporate exemption and the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act or other legislation.
1.2. This Privacy Policy sets out our policies on the management of personal information including how we collect personal information, the purposes for which we use this information, and to whom this information is disclosed.
1.3. Authorised Ford Dealers (“Dealers”) are independent entities and not related to Ford and may have privacy policies which differ from ours. Dealers are responsible for their own privacy policies and privacy practices. Please contact your Dealer directly for further information.
1.4. We may change our Privacy Policy from time to time at our discretion. At any time, the latest version of our Privacy Policy is available from our website at www.ford.com.au or from our Customer Relationship Centre.
2.1. In this Privacy Policy, “personal information” has the meaning set out in the Privacy Act. Essentially, personal information is information or an opinion about an individual who is reasonably identifiable.
3.1. The types of personal information Ford collects from you depend on the circumstances in which the information is collected.
3.2. Ford may collect contact details including your name, address, email address and phone and fax numbers.
3.3. Where relevant, Ford may also collect your driver’s licence and registration details, date of birth or age group, occupation, gender, information about your vehicle (including its number plate and vehicle identification number), answers you provide to questions we ask and other information in relation to your dealings with Ford or Dealers (such as types of vehicle purchased and replaced and repair/service history).
3.4. If you are an individual contractor to Ford, in addition to the information referred to in section 3.3 we may collect information relevant to your engagement with Ford including qualifications, length of engagement, resume, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of Ford equipment (e.g. phones, computers and vehicles). A reference to an individual contractor in this document includes those individuals who perform work for Ford under a “purchased service” arrangement. If you are employed by or contracted to a Dealer, we may also collect and maintain training records about you.
3.5. When using the Ford website, we may collect web site usage information such as the IP address you are using, the name of your Internet service provider, your browser version, the web site that referred you to us and the next website you go to, the pages you request, the date and time of those requests and the country you are in. Except where you provide it to us via the website, we do not collect personal information such as your name, mailing address, email address or phone number when you are browsing our website.
3.6. Ford does not generally require customers to disclose any sensitive information (e.g. details of race, religious beliefs, sexual orientation, health information etc.) to us. In limited circumstances, we may require prospective employees, individual contractors and Dealer personnel to provide us with certain health information. See section 10 of this Privacy Policy for further details.
3.7. If you do provide sensitive information to us for any reason (for example, if you provide us with information about a disability you have), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
3.8. Occasionally, sensitive information in relation to an individual’s membership of a trade or similar association may be provided to us but we do not actively seek this information. We will only use and disclose that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
personal information as otherwise permitted or required by law.
4.1. Ford collects personal information in a number of ways. The most common ways we collect your personal information are:
directly from you when you provide it to us or our agents or contractors (e.g. via our Customer Relationship Centre);
via Dealers from which you purchase Ford related goods or services
if you are an individual contractor to Ford, from your employer or recruitment agency;
5.1. The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
5.2. We may use or disclose your personal information:
5.3. In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.
5.4. Some of the specific purposes for which we collect, use and disclose personal information are as follows:
to facilitate your request for a brochure or test drive, to add you to a mailing list or to respond if you request information (including via the Ford website or via an email you send to us);
to record and maintain the details of your purchase of a Ford vehicle for warranty purposes or your purchase of a "myFord" product or service for administration purposes;
5.5. We may also use and disclose your personal information for the purpose of direct marketing to you where:
5.6. Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you and to provide you with special offers from Ford or its Dealers. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. You can unsubscribe from our direct marketing, or change your contact preferences, by contacting us (see section 15 of this Privacy Policy). If you wish to unsubscribe from direct marketing you have received from a Dealer, please contact that Dealer directly.
6.1. Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information.
6.2. As an example, if we did not collect personal information about your new vehicle purchase, we would be unable to notify you directly of a product recall affecting your vehicle.
7.1. We may disclose your personal information to third parties in connection with the purposes described in section 5 of this Privacy Policy.
7.2. This may include disclosing your personal information to the following types of third parties:
if you are an individual contractor to Ford, to your employer or agency in relation to the performance of your work with Ford;
if you are an individual contractor to Ford or a prospective employee, to our medical service providers for any medical assessments or in relation to any health or safety incidents and to HR related service providers (e.g. for background checks, screening or aptitude testing);
7.3. Where we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Principles under the Privacy Act, e.g. by (where commercially practical) including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.
7.4. If you post information to certain public parts of our website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
8.1. Some of the third parties to whom we disclose personal information may be located outside Australia. For example, we may disclose personal information to our related companies overseas and to our overseas service providers.
8.2. The countries in which these third parties are located will depend on the circumstances. In the ordinary course of business we commonly disclose personal information to parties located in the United States, India, China and Singapore (where our Ford group data and business centres are located). Except where an exception applies under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the Privacy Principles in the Privacy Act in relation to such information.
9.1. Ford will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth). Please notify us immediately if you become aware of any breach of security.
9.2. Your personal information will not be “sold” by Ford to any other organisation for that organisation's unrelated independent use.
10.1. If you submit a job application to Ford, we will use the information provided by you to assess your application. Ford may disclose the information contained in your application to contracted service providers for purposes such as screening, aptitude testing, medical testing and human resources management activities.
10.2. As part of the application process or (if you are successful in being employed by Ford) after you commence employment with Ford, you may be required to complete a health questionnaire. You may also be asked to undergo a medical assessment. In that case, you will be asked to give specific consent for Ford to disclose your questionnaire to its service providers for the purposes of the medical assessment and for the relevant service providers to disclose the results of the assessment to Ford.
10.3. If you refuse to provide any of the information requested by Ford, or to consent to Ford disclosing your questionnaire to its service providers for the purpose of a medical assessment or to the disclosure of the results of your medical assessment to Ford, we may be unable to consider your application (or if you have been successful in being employed by Ford, we may not be able to consider you for particular roles or positions within Ford).
10.4. Ford will handle health information in accordance with applicable laws and our Health Information Policy.
10.5. Ford may also ask you whether you agree to your personal information being provided to appropriate Ford suppliers so that you may be considered for positions with those suppliers which are relevant to your qualifications and experience.
11.1. We endeavour to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly (e.g. from a Dealer).
11.2. We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out in section 15 of this Privacy Policy.
12. Links, cookies and use of the Ford website
12.1. The Ford website contains links to other sites. This Privacy Policy applies to the Ford website and not any linked sites. We encourage you to read the privacy policies of each website that collects your personal information.
12.2. Ford uses technology such as "cookies", "pixel tags" and java code on Ford websites and in emails you have agreed to receive from us. The use of "cookies", "pixel tags" and java code is an industry standard, and helps us monitor the effectiveness of our advertising and how visitors use the Ford websites. A "cookie" is a small data element stored by your web browser on your computer system. If selected by you, the Ford websites will store your username and password in a "cookie" to enable you to be automatically logged in when you return. Ford website "cookies" do not store your email address or other personal information about you.
12.3. We use this technology to generate statistics and measure site activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personal information such as your name, mailing address, email address or phone number.
12.4. Each time you access Ford websites, the Ford server may deliver certain customised information, including ads, to you based on the data stored in your cookie. Third party vendors may show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our website and other Internet activity. Ford may also use analytics data supplied by third party vendors to inform and optimise our ad campaigns.
13.1. You may seek access to personal information which Ford holds about you by contacting us as described in section 15 of this Privacy Policy. We will provide access to that information in accordance with the Privacy Act, subject to certain exemptions which may apply. We may require that the person requesting access provide suitable identification and where permitted by law we may charge an administration fee for granting access to your personal information.
13.2. If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact Ford (see section 15 of this Privacy Policy).
13.3. If you wish to access, correct or update personal information held by a Dealer, or unsubscribe from direct marketing from the Dealer, please contact that Dealer directly.
14.1. If you have any questions, concerns or complaints about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Privacy Act, please contact us (see section 15 of this Privacy Policy).
14.2. When contacting us please provide as much detail as possible in relation to your question, concern or complaint.
14.3. Ford will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
14.4. If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
15.1. Please address all privacy complaints to:
15.2. If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from or change your contact preferences in relation to our direct marketing, you can also contact us as follows:
phone the Ford Customer Relationship Centre on 13FORD (13 36 73);
fax the Ford Customer Relationship Centre on (03) 9929 3075; or
email us at email us at foacust1@ford.com.
The Ford Owner App may include the following licensed software.
Stdint.h, Copyright (C) 2006-2008, Alexander Chemeris;
LodePNG, Copyright (C) 2005-2013 Lode Vandevenne.
3. System Requirements/
Updates/Changes/Cancellation