Source: http://icomplete.com/trial/
Timestamp: 2019-11-18 20:15:45
Document Index: 556118287

Matched Legal Cases: ['art 1', 'art 2', 'art 3', 'art 4', 'art 5', 'art 3']

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(a) the Platform and Hosted Services conforming in all respects with the Hosted Services Specification; and
(b) the Hosted Services being free from Hosted Services Defects;
"Acceptance Period" means a period of 10 Business Days following the making available of the Hosted Services to the Customer for the purposes of testing in accordance with Clause 5 or any repeated making available of the Hosted Services to the Customer for the purposes of testing in accordance with Clause 5, or such other period or periods as the parties may agree in writing;
"Acceptance Tests" means a set of tests designed to establish whether the Hosted Services meet the Acceptance Criteria, providing that the exact form of the tests shall be agreed and documented by the parties acting reasonably in advance of the first Acceptance Period;
"Change" means any change to the scope of the Services or Agreement;
(a) the amounts specified in Section 5 of the Services Order Form;
(c) amounts calculated by multiplying the Provider’s standard time-based charging rates (as notified by the Provider to the Customer before the date of the Agreement) by the time spent by the Provider’s personnel performing the Support Services;
"Effective Date" means the date upon which the Provider sends to the Customer an order confirmation;
"Expenses" means the travel, accommodation and subsistence expenses that are reasonably necessary for, and incurred by the Provider exclusively in connection with, the performance of the Provider’s obligations under the Agreement;
"Hosted Services" means as specified in the Hosted Services Specification, which will be made available by the Provider to the Customer as a service via the internet in accordance with these Terms and Conditions;
(c) an incompatibility between the Platform or Hosted Services and any other system, network, application, program, hardware or software not specified as compatible in the Hosted Services Specification;
"Minimum Term" means, in respect of the Agreement, the term specified in Section 8 of the Services Order Form beginning on the Effective Date;
"Mobile App" means the mobile application known as icomplete.com that may be made available by the Provider;
"Provider" means White Fluffy Cloud Limited t/a icomplete.com, a company incorporated in England and Wales (registration number 7960198) having its registered office at 10 Bath Road, Swindon, SN1 4BA;
"Provider Confidential Information" means any information disclosed at any time before the termination of the Agreement (whether disclosed in writing, orally or otherwise) that at the time of disclosure was marked or described as "confidential" or should have been understood by the Customer (acting reasonably) to be confidential;
"Supported Web Browser" means the current release from time to time of Google Chrome, Mozilla Firefox or Apple Safari, or any other web browser that the Provider agrees in writing shall be supported;
"Third Party Services" means any hosted or cloud services provided by any third party that may transmit data to and/or from the Hosted Services; and
"Update" means a hotfix, patch or update to any Platform software;
2.2 The Agreement shall continue in force indefinitely, subject to termination in accordance with Clause 30.
3.3 The Customer acknowledges that a delay in the Customer performing its obligations in the Agreement may result in a delay in the performance of the Set Up Services; and subject to Clause 28.1 the Provider will not be liable to the Customer in respect of any failure to meet the Set Up Services timetable to the extent that that failure arises out of a delay in the Customer performing its obligations under these Terms and Conditions.
4.1 The Provider and the Customer may agree that the Provider shall design, develop and implement a Customisation or Customisations in accordance with a specification and project plan agreed in the Services Order Form or using the Change control procedure in Clause 17.
4.2 All Intellectual Property Rights in the Customisations shall, as between the parties, be the exclusive property of the Provider (unless the parties agree otherwise in writing).
4.3 From the time and date when a Customisation is first delivered or made available by the Provider to the Customer, the Customisation shall form part of the Platform, and accordingly from that time and date the Customer’s rights to use the Customisation shall be governed by Clause 6.
4.4 The Customer acknowledges that the Provider may make any Customisation available to any of its other customers or any other third party following the making available of the Customisation to the Customer (unless the agreed otherwise in writing).
5.1 This Clause is only applicable if Startup Services and or Customisations have been specified in the Services Order Form.
5.2 Upon delivery by the Provider of Setup Services and or Customisations, the Customer shall carryout out Acceptance Tests for a period not longer than the Acceptance Period.
5.3 The Provider shall provide to the Customer, at their expense, all such assistance and co-operation in relation to the carrying out of the Acceptance Tests as the Customer may reasonably request.
5.4 Before the end of the Acceptance Period, the Customer shall give to the Provider a written notice specifying whether the Startup Services and or Customisations have passed or failed the Acceptance Tests.
5.5 If the Customer fails to give to the Provider a written notice in accordance with Clause 5.4, then the Startup Services and or Customisations shall be deemed to have passed the Acceptance Tests.
5.6 If the Customer notifies the Provider that the Startup Services and or Customisations have failed the Acceptance Tests, then the Customer must provide to the Provider, at the same time as the giving of the notice, written details of the results of the Acceptance Tests including full details of the identified failure.
5.7 If the Customer notifies the Provider that the Startup Services and or Customisations have failed the Acceptance Tests:
(a) if the Provider agrees with the Customer that the Hosted Services do not comply with the Acceptance Criteria, then the Provider must correct the issue and make available the corrected Startup Services and or Customisations to the Customer before the end of the Remedy Period for a further round of Acceptance Tests; or
(b) otherwise, the parties must before the expiry of the Remedy Period use their best endeavors to agree a written plan of action which is satisfactory to both parties.
5.8 Notwithstanding the other provisions of this Clause 5, but subject to any written agreement of the parties to the contrary, the maximum number of rounds of Acceptance Tests under this Clause 5 shall be 3, and if the Acceptance Criteria have not been met by the end of the final round of Acceptance Tests, the Provider shall be deemed to be in material breach of the Agreement.
5.9 If the Customer notifies the Provider that the Startup Services and or Customisations have passed, or are deemed to have passed, the Acceptance Tests under this Clause 5, then subject to Clause 28.1 the Customer will have no right to make any claim under or otherwise rely upon any warranty given by the Provider to the Customer in the Agreement in relation to the specification and performance of the Startup Services and or Customisations, unless the Customer could not reasonably have been expected to have identified the breach of that warranty during the testing process.
6.1 The Provider shall create an Account for the Customer and shall provide to the Customer login details for that Account on or promptly following the Effective Date or upon the acceptance of the Startup Services or Customisations.
6.2 The Provider hereby grants to the Customer a licence to use the Hosted Services by means of a Supported Web Browser in accordance with the Documentation during the Term.
(b) the Hosted Services may only be used by the named users as notified from time to time by the Customer; and
(c) the Hosted Services must not be used at any point in time by more than the number of users stated. The Customer may add or remove a user licence by notifying the Provider.
6.5 The Customer shall use reasonable endeavours, including reasonable security measures relating to Account access details, to ensure that no unauthorised person may gain access to the Hosted Services using an Account.
6.6 The parties acknowledge and agree that Schedule 2 (Availability SLA) shall govern the availability of the Hosted Services.
6.7 The Customer must comply with Schedule 1 (Acceptable Use Policy), and must ensure that all persons using the Hosted Services with the authority of the Customer or by means of an Account comply with Schedule 1 (Acceptable Use Policy).
6.8 The Customer must not use the Hosted Services in any way that causes, or may cause, damage to the Hosted Services or Platform or impairment of the availability or accessibility of the Hosted Services.
6.9 The Customer must not use the Hosted Services:
6.10 For the avoidance of doubt, the Customer has no right to access the software code (including object code, intermediate code and source code) of the Platform, either during or after the Term.
7.3 The Provider shall provide the Maintenance Services in accordance with Schedule 3 (Maintenance SLA).
8.2 The Provider shall provide the Support Services with reasonable skill and care.
8.3 The Provider shall provide the Support Services in accordance with Schedule 4 (Support SLA).
10. Customer Systems
10.1 The Customer shall ensure that the Customer Systems comply, and continue to comply during the Term, with the requirements of Section 4 of the Services Order Form, subject to any changes agreed in writing by the Provider.
11.1 The Customer hereby grants to the Provider a non-exclusive licence to copy, reproduce, store, distribute, publish, export, adapt, edit and translate the Customer Data to the extent reasonably required for the performance of the Provider’s obligations and the exercise of the Provider’s rights under the Agreement. The Customer also grants to the Provider the right to sub-license these rights to its hosting, connectivity and telecommunications service providers to the extent reasonably required for the performance of the Provider’s obligations and the exercise of the Provider’s rights under the Agreement, subject always to any express restrictions elsewhere in the Agreement.
11.2 The Customer warrants to the Provider that the Customer Data will not infringe the Intellectual Property Rights or other legal rights of any person, and will not breach the provisions of any law, statute or regulation, in any jurisdiction and under any applicable law.
12. Integrations with Third Party Services
12.1 The Provider may integrate, remove, suspend or limit any Third Party Services with the Hosted Services at any time.
12.2 The supply of Third Party Services shall be under a separate contract or arrangement between the Customer and the relevant third party. The Provider does not contract to supply the Third Party Services and is not a party to any contract for, or otherwise responsible in respect of, the provision of any Third Party Services. Fees may be payable by the Customer to the relevant third party in respect of the use of Third Party Services.
12.4 Without prejudice to its other obligations under this Clause 12, the Customer must ensure that it has in place the necessary contractual safeguards to ensure that both:
12.5 The Customer shall have the opportunity to consent to transfers of Customer Data to any Third Party Services operator. The Provider must ensure that such transfers shall not take place without the consent of the Customer.
12.6 The Customer hereby consents to the transfer of the Customer Data to the Third Party Services.
12.7 The use of some features of the Hosted Services may depend upon the Customer enabling and agreeing to integrations between the Hosted Services and Third Party Services.
12.8 The Customer warrants to the Provider that the transfer of Customer Data by the Provider to a provider of Third Party Services in accordance with this Clause 12 will not infringe any person’s legal or contractual rights and will not put the Provider in breach of any applicable laws.
12.9 Additional Charges may be payable by the Customer to the Provider in respect of a Third Party Services integration.
12.10 Save to the extent that the parties expressly agree otherwise in writing and subject to Clause 28.1:
13.1 The parties acknowledge and agree that the use of the Mobile App, the parties’ respective rights and obligations in relation to the Mobile App and any liabilities of either party arising out of the use of the Mobile App shall be subject to separate terms and conditions, and accordingly these Terms and Conditions shall not govern any such use, rights, obligations or liabilities.
14. No assignment of Intellectual Property Rights
14.1 Nothing in these Terms and Conditions shall operate to assign or transfer any Intellectual Property Rights from the Provider to the Customer, or from the Customer to the Provider.
15.1 The Provider shall ensure that all instructions given by the Provider in relation to the matters contemplated in the Agreement will be given by a Provider Representative to a Customer Representative, and the Customer:
15.2 The Customer shall ensure that all instructions given by the Customer in relation to the matters contemplated in the Agreement will be given by a Customer Representative to a Provider Representative, and the Provider:
16.1 Either party may request a management meeting, giving the other party at least 10 Business Days’ written notice. Such meetings shall be held using internet-based conferencing facilities.
16.2 Wherever necessary to enable the efficient conduct of business, the Provider shall be represented at management meetings by at least 1 Provider Representative and the Customer shall be represented at management meetings by at least 1 Customer Representative.
17.1 The provisions of this Clause 17 apply to each Change requested by a party.
17.2 Either party may request a Change at any time.
17.3 A party requesting a Change shall provide to the other party a completed CCN in the form specified in Schedule 5 (Form of CCN).
17.4 A party in receipt of a CCN may:
(c) issue an amended CCN to the other party before the end of the CCN Consideration Period, in which case this Clause 17 will reapply with respect to the amended CCN.
17.5 A proposed Change will not take effect until such time as a CCN recording the Change has been signed by or on behalf of each party.
18.1 The Customer shall pay the Charges to the Provider in accordance with these Terms and Conditions.
18.2 If the Charges are based in whole or part upon the time spent by the Provider performing the Services, the Provider must obtain the Customer’s written consent before performing Services that result in any estimate of time-based Charges given to the Customer being exceeded or any budget for time-based Charges agreed by the parties being exceeded; and unless the Customer agrees otherwise in writing, the Customer shall not be liable to pay to the Provider any Charges in respect of Services performed in breach of this Clause 18.2.
18.3 All amounts stated in or in relation to these Terms and Conditions are, unless the context requires otherwise, stated exclusive of any applicable value added taxes, which will be added to those amounts and payable by the Customer to the Provider.
18.4 The Provider may elect to vary any element of the Charges by giving to the Customer not less than 30 days’ written notice of the variation.
19.1 The Customer shall reimburse the Provider in respect of any Expenses, providing that the Provider must obtain the prior written authorisation of the Customer before incurring any Expenses.
19.2 The Provider must collect and collate evidence of all Expenses, and must retain such evidence during the Term.
19.3 Within 10 Business Days following receipt of a written request from the Customer to do so, the Provider must supply to the Customer such copies of the evidence for the Expenses in the possession or control of the Provider as the Customer may specify in that written request.
20. Timesheets
20.1 The Provider must:
(b) retain such records during the Term.
20.2 Within 10 Business Days following receipt of a written request, the Provider shall supply to the Customer copies of such of the timesheets referred to in Clause 20.1 and in the Provider’s possession or control as the Customer may specify in that written request.
21.1 The Provider shall issue invoices for the Charges to the Customer from time to time during the Term.
21.2 The Customer must pay the Charges to the Provider within the period of 7 days following the issue of an invoice in accordance with this Clause 21.
21.3 The Customer must pay the Charges by direct debit, debit card, credit card or bank transfer (using such payment details as are notified by the Provider to the Customer from time to time).
21.4 If the Customer does not pay any amount properly due to the Provider under these Terms and Conditions, the Provider may:
22. Confidentiality obligations
22.1 The Provider must:
(e) not use any of the Customer Confidential Information for any purpose other than in the performance of the Order Form(s) and these Terms and Conditions.
22.2 The Customer must:
(b) not disclose the Provider Confidential Information to any person without the Provider’s prior written consent.;
(e) not use any of the Provider Confidential Information for any purpose other than in the performance of the Order Form(s) and these Terms and Conditions.
22.3 Notwithstanding Clauses 22.1 and 22.2, a party’s Confidential Information may be disclosed by the other party to that other party’s officers, employees, professional advisers, insurers, agents and subcontractors who have a need to access the Confidential Information that is disclosed for the performance of their work with respect to the Agreement and who are bound by a written agreement or professional obligation to protect the confidentiality of the Confidential Information that is disclosed.
22.4 No obligations are imposed by this Clause 22 with respect to a party’s Confidential Information if that Confidential Information:
22.5 The restrictions in this Clause 22 do not apply to the extent that any Confidential Information is required to be disclosed by any law or regulation, by any judicial or governmental order or request, or pursuant to disclosure requirements relating to the listing of the stock of either party on any recognised stock exchange.
22.6 Upon the termination of the Agreement, each party must immediately cease to use the other party’s Confidential Information.
22.7 Following the termination of the Agreement, and within 10 Business Days following the date of receipt of a written request from the other party, the relevant party must destroy or return to the other party (at the other party’s option) all media containing the other party’s Confidential Information, and must irrevocably delete the other party’s Confidential Information from its computer systems.
22.8 The provisions of this Clause 22 shall continue in force for a period of 5 years following the termination of the Agreement, at the end of which period they will cease to have effect.
23.1 Neither party may make any public disclosures relating to the Agreement or the subject matter of the Agreement (including disclosures in press releases, public announcements and marketing materials) without the prior written consent of the other party, such consent not to be unreasonably withheld or delayed, and providing that the following public disclosures may be made without consent:
(a) Customer Testimonial, including use of name and logo.
23.2 Nothing in this Clause 23 shall be construed as limiting the obligations of the parties under Clause 22.
24.1 Each party shall comply with the Data Protection Laws with respect to the processing of the Customer Personal Data.
24.2 The Customer warrants to the Provider that it has the legal right to disclose all Personal Data that it does in fact disclose to the Provider under or in connection with the Agreement.
24.3 The Customer shall only supply to the Provider, and the Provider shall only process, in each case under or in relation to the Agreement, the Personal Data of data subjects falling within the categories specified in Part 1 of Schedule 6 (Data processing information) and of the types specified in Part 2 of Schedule 6 (Data processing information); and the Provider shall only process the Customer Personal Data for the purposes specified in Part 3 of Schedule 6 (Data processing information).
24.4 The Provider shall only process the Customer Personal Data during the Term, subject to the other provisions of this Clause 24.
24.5 The Provider shall only process the Customer Personal Data on the documented instructions of the Customer (including with regard to transfers of the Customer Personal Data to any place outside the European Economic Area), as set out in these Terms and Conditions or any other document agreed by the parties in writing.
24.6 Notwithstanding any other provision of these Terms and Conditions, the Provider may process the Customer Personal Data if and to the extent that the Provider is required to do so by applicable law. In such a case, the Provider shall inform the Customer of the legal requirement before processing, unless that law prohibits such information on important grounds of public interest.
24.7 The Provider shall ensure that persons authorised to process the Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
24.8 The Provider and the Customer shall each implement appropriate technical and organisational measures to ensure an appropriate level of security for the Customer Personal Data, including those measures specified in Part 4 of Schedule 6 (Data processing information).
24.9 The Provider is hereby authorised by the Customer to engage those third parties identified in, or falling within the processor categories specified in, Part 5 of Schedule 6 (Data processing information) to process the Customer Personal Data. The Provider shall ensure that each third party processor is subject to equivalent legal obligations as those imposed on the Provider by this Clause 24.
24.10 The Provider shall, insofar as possible and taking into account the nature of the processing, take appropriate technical and organisational measures to assist the Customer with the fulfilment of the Customer’s obligation to respond to requests exercising a data subject’s rights under the Data Protection Laws.
24.11 The Provider shall assist the Customer in ensuring compliance with the obligations relating to the security of processing of personal data, the notification of personal data breaches to the supervisory authority, the communication of personal data breaches to the data subject, data protection impact assessments and prior consultation in relation to high-risk processing under the Data Protection Laws.
24.12 The Provider shall make available to the Customer all information necessary to demonstrate the compliance of the Provider with its obligations under this Clause 24 and the Data Protection Laws.
24.13 The Provider shall, at the choice of the Customer, delete or return all of the Customer Personal Data to the Customer after the provision of services relating to the processing, and shall delete existing copies save to the extent that applicable law requires storage of the relevant Personal Data.
24.14 The Provider shall allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer in respect of the compliance of the Provider’s processing of Customer Personal Data with the Data Protection Laws and this Clause 24. The Provider may charge the Customer at its standard time-based charging rates for any work performed by the Provider at the request of the Customer pursuant to this Clause 24.14.
24.15 If any changes or prospective changes to the Data Protection Laws result or will result in one or both parties not complying with the Data Protection Laws in relation to processing of Personal Data carried out under these Terms and Conditions, then the parties shall use their best endeavours promptly to agree such variations to these Terms and Conditions as may be necessary to remedy such non-compliance.
25.1 The Provider warrants to the Customer that:
(c) the application of Updates to the Platform by the Provider will not introduce any Hosted Services Defects into the Hosted Services;
25.3 The Provider warrants to the Customer that the Hosted Services, when used by the Customer in accordance with these Terms and Conditions, will not breach any laws, statutes or regulations applicable under English law.
25.4 The Provider warrants to the Customer that the Hosted Services, when used by the Customer in accordance with these Terms and Conditions, will not infringe the Intellectual Property Rights of any person in any jurisdiction and under any applicable law.
25.5 If the Provider reasonably determines, or any third party alleges, that the use of the Hosted Services by the Customer in accordance with these Terms and Conditions infringes any person’s Intellectual Property Rights, the Provider may at its own cost and expense:
25.6 The Customer warrants to the Provider that it has the legal right and authority to enter into the Agreement and to perform its obligations under these Terms and Conditions.
25.7 All of the parties’ warranties and representations in respect of the subject matter of the Agreement are expressly set out in these Terms and Conditions. To the maximum extent permitted by applicable law, no other warranties or representations concerning the subject matter of the Agreement will be implied into the Agreement or any related contract.
26. Acknowledgements and warranty limitations
26.1 The Customer acknowledges that complex software is never wholly free from defects, errors and bugs; and subject to the other provisions of these Terms and Conditions, the Provider gives no warranty or representation that the Hosted Services will be wholly free from defects, errors and bugs.
26.2 The Customer acknowledges that complex software is never entirely free from security vulnerabilities; and subject to the other provisions of these Terms and Conditions, the Provider gives no warranty or representation that the Hosted Services will be entirely secure.
26.3 The Customer acknowledges that the Hosted Services are designed to be compatible only with that software and those systems specified as compatible in the Hosted Services Specification; and the Provider does not warrant or represent that the Hosted Services will be compatible with any other software or systems.
26.4 The Customer acknowledges that the Provider will not provide any legal, financial, accountancy or taxation advice under these Terms and Conditions or in relation to the Hosted Services; and, except to the extent expressly provided otherwise in these Terms and Conditions, the Provider does not warrant or represent that the Hosted Services or the use of the Hosted Services by the Customer will not give rise to any legal liability on the part of the Customer or any other person.
27. Indemnities
27.1 The Provider shall indemnify and shall keep indemnified the Customer against any and all liabilities, damages, losses, costs and expenses (including legal expenses and amounts reasonably paid in settlement of legal claims) suffered or incurred by the Customer and arising directly or indirectly as a result of any breach by the Provider of these Terms and Conditions (a "Provider Indemnity Event").
27.2 The Customer must:
and the Provider’s obligation to indemnify the Customer under Clause 27.1 shall not apply unless the Customer complies with the requirements of this Clause 27.2.
27.3 The Customer shall indemnify and shall keep indemnified the Provider against any and all liabilities, damages, losses, costs and expenses (including legal expenses and amounts reasonably paid in settlement of legal claims) suffered or incurred by the Provider and arising directly or indirectly as a result of any breach by the Customer of these Terms and Conditions (a "Customer Indemnity Event").
27.4 The Provider must:
and the Customer’s obligation to indemnify the Provider under Clause 27.3 shall not apply unless the Provider complies with the requirements of this Clause 27.4.
27.5 The indemnity protection set out in this Clause 27 shall be subject to the limitations and exclusions of liability set out in the Agreement.
28. Limitations and exclusions of liability
28.1 Nothing in these Terms and Conditions will:
28.2 The limitations and exclusions of liability set out in this Clause 28 and elsewhere in these Terms and Conditions:
(a) are subject to Clause 28.1; and
28.3 The Provider shall not be liable to the Customer in respect of:
(f) any loss or corruption of any data, database or software; providing that this Clause 28.3(f) shall not protect the Provider unless the Provider has fully complied with its obligations under Clause 11.3 and Clause 11.4.
28.4 The liability of the Provider to the Customer under the Agreement in respect of any event or series of related events shall not exceed the total amount paid and payable by the Customer to the Provider under the Agreement in the 12 month period preceding the commencement of the event or events.
28.5 The aggregate liability of the Provider to the Customer under the Agreement shall not exceed the total amount paid and payable by the Customer to the Provider under the Agreement.
29. Force Majeure Event
29.1 If a Force Majeure Event gives rise to a failure or delay in either party performing any obligation under the Agreement (other than any obligation to make a payment), that obligation will be suspended for the duration of the Force Majeure Event.
29.2 A party that becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in that party performing any obligation under the Agreement, must:
29.3 A party whose performance of its obligations under the Agreement is affected by a Force Majeure Event must take reasonable steps to mitigate the effects of the Force Majeure Event.
30.1 Either party may terminate the Agreement by giving to the other party not less than 30 days’ written notice of termination.
30.2 Either party may terminate the Agreement immediately by giving written notice of termination to the other party if:
30.3 Either party may terminate the Agreement immediately by giving written notice of termination to the other party if:
30.4 The Provider may terminate the Agreement immediately by giving notice to the Customer if any amount due to be paid by the Customer to the Provider under the Agreement is unpaid by the due date and remains unpaid upon the date that that written notice of termination is given.
31. Effects of termination
31.1 Upon the termination of the Agreement, all of the provisions of these Terms and Conditions shall cease to have effect, save that the following provisions of these Terms and Conditions shall survive and continue to have effect (in accordance with their express terms or otherwise indefinitely): Clauses 1, 5.8, 6.10, 12.11, 13, 19.2, 19.3, 20, 21.2, 21.4, 22, 23, 24.1, 24.3, 24.4, 24.5, 24.6, 24.7, 24.8, 24.9, 24.10, 24.11, 24.12, 24.13, 24.14, 24.15, 27, 28, 31, 32, 35, 36, 37, 38, 39, 40, 41 and 42.
31.2 Except to the extent that these Terms and Conditions expressly provides otherwise, the termination of the Agreement shall not affect the accrued rights of either party.
31.3 Within 7 days following the termination of the Agreement for any reason:
32. Non-solicitation of personnel
32.1 Neither party must not, without the prior written consent of the other Party, either during the Term or within the period of 12 months following the end of the Term, engage, employ or solicit for engagement or employment any employee or subcontractor of the other Party who has been involved in any way in the negotiation or performance of the Agreement.
33.1 Any notice given under these Terms and Conditions must be in writing, whether or not described as "written notice" in these Terms and Conditions.
33.2 Any notice given by either Party, under these Terms and Conditions must be sent by post or email using the relevant contact details set out in Section 7 of the Services Order Form.
33.3 The addressee and contact details set out in Section 7 of the Services Order Form may be updated from time to time by a party giving written notice of the update to the other party in accordance with this Clause 33.
33.4 A party receiving from the other party a notice by email must acknowledge receipt by email promptly, and in any event within 2 Business Days following receipt of the notice.
33.6 A notice will be deemed to have been received at the relevant time set out below or, where such time is not within Business Hours, when Business Hours next begin after the relevant time set out below:
(a) in the case of notices sent by post, 2 Business Days after posting; and
(b) in the case of notices sent by email, at the time of the sending of an acknowledgement of receipt by the receiving party;
34. Subcontracting
34.1 Subject to any express restrictions elsewhere in these Terms and Conditions, the Provider may subcontract any of its obligations under the Agreement.
34.2 The Provider shall remain responsible to the Customer for the performance of any subcontracted obligations.
35.1 Either Party agree that the other Party may assign, transfer or otherwise deal with the other Parties contractual rights and obligations under these Terms and Conditions.
36. No waivers
36.1 No breach of any provision of the Agreement will be waived except with the express written consent of the party not in breach.
36.2 No waiver of any breach of any provision of the Agreement shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of the Agreement.
37.1 If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
37.2 If any unlawful and/or unenforceable provision of these Terms and Conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
38.1 The Agreement is for the benefit of the parties and is not intended to benefit or be enforceable by any third party.
38.2 The exercise of the parties’ rights under the Agreement is not subject to the consent of any third party.
39. Variation
39.1 The Agreement may not be varied except by means of a written document signed by or on behalf of each party.
40.1 The Services Order Form, the main body of these Terms and Conditions and the Schedules shall constitute the entire agreement between the parties in relation to the subject matter of the Agreement, and shall supersede all previous agreements, arrangements and understandings between the parties in respect of that subject matter.
40.2 Neither party will have any remedy in respect of any misrepresentation (whether written or oral) made to it upon which it relied in entering into the Agreement.
40.3 The provisions of this Clause 40 are subject to Clause 28.1.
41.1 These Terms and Conditions shall be governed by and construed in accordance with English law.
41.2 Any disputes relating to the Agreement shall be subject to the non-exclusive jurisdiction of the courts of England.
42.1 In these Terms and Conditions, a reference to a statute or statutory provision includes a reference to:
42.2 The Clause headings do not affect the interpretation of these Terms and Conditions.
42.3 References in these Terms and Conditions to "calendar months" are to the 12 named periods (January, February and so on) into which a year is divided.
42.4 In these Terms and Conditions, general words shall not be given a restrictive interpretation by reason of being preceded or followed by words indicating a particular class of acts, matters or things.
(a) the use of the Platform (the "Services"); and
1.2 References in this Policy to "you" are to any customer for the Services and any individual user of the Services (and "your" should be construed accordingly); and references in this Policy to "us" are to White Fluffy Cloud Limited t/a icomplete.com (and "we" and "our" should be construed accordingly).
7.1 You may use the Services for any purpose relating to the marketing, advertising, promotion, sale or supply of any product, service or commercial offering.
7.2 Content must not constitute or contain spam, and you must not use the Services to store or transmit spam – which for these purposes shall include all unlawful marketing communications and unsolicited commercial communications.
7.4 You must not use the Services to promote or operate any chain letters, Ponzi schemes, pyramid schemes, matrix programs, "get rich quick" schemes or similar letters, schemes or programs.
8.1 You acknowledge that we may actively monitor the use of the Services.
11. Harmful software
11.1 The Content must not contain or consist of, and you must not promote or distribute by means of the Services, any viruses, worms, spyware, adware or other harmful or malicious software, programs, routines, applications or technologies.
11.2 The Content must not contain or consist of, and you must not promote or distribute by means of the Services, any software, programs, routines, applications or technologies that will or may have a material negative effect upon the performance of a computer or introduce material security risks to a computer.
2.1 The Provider shall ensure that the uptime for the Hosted Services is at least 99% during each calendar month.
2.3 The Provider shall report uptime measurements on the following website, http://status.icomplete.com.
3.1 In respect of each calendar month during which the Hosted Services uptime is less than the commitment specified in Paragraph 2.1, the Customer shall be entitled to claim service credits in accordance with the provisions of this Part 3.
3.2 The Customer shall be entitled to Service Credits on the monthly (or monthly equivalent) User Access Fees as follows:
(a) Monthly uptime less than 99% a service credit of 10%
(b) Monthly uptime less than 97% a service credit of 25%
(c) Monthly uptime less than 95% a service credit of 50%
(d) Monthly uptime less than 90% a service credit of 100%
3.3 To claim a Service Credit, the Customer must within 5 days the Customer submit an incident to the Help Desk. If validated, the Provider will apply the credit to the Customers’ Account within 5 days.
3.5 Upon the termination of the Agreement, the Customer’s entitlement to claim service credits shall immediately cease.
(e) caused by the Customer’s users of the Service after it has been advised by the Provider to modify its use of the Service and where the Customer fails to modify its use as advised
(f) during beta or trail services
(g) any breach by the Customer of the Agreement; or
(h) scheduled maintenance carried out in accordance with the Agreement.
2.1 The Provider shall where practicable give to the Customer at least 3 Business Days’ prior written notice of scheduled Maintenance Services that are likely to affect the availability of the Hosted Services or are likely to have a material negative impact upon the Hosted Services, without prejudice to the Provider’s other notice obligations under this Schedule 3.
3.1 The Provider may apply Updates to the Service to deal with security risks, fix issues or introduce new functionality.
3.2 The Provider shall give the Customer prior written notice of any Update which may affect the Service.
2.4 The Provider shall ensure that the helpdesk is available during Business Hours during the Term.
3.4 The Provider shall ensure that its response to a request for Support Services shall include an acknowledgement of receipt of the request.
5.1 If the total time spent by the personnel of the Provider performing the Support Services is excessive, then the Provider may at its discretion limit or cease to provide Support Services to the Customer for the remaining invoice period, or agree with the Customer that the provision of those Support Services will be subject to additional Charges.
Please contact support@icomplete.com for a copy of the CCN Form
With respect to Personal Data stored by the Customer using the Services:
Any type of category of Data Subjects stored at the discretion of Customer as allowed under the Agreement
With respect to the Customer’s authorized users of the Services, categories of Data Subject include:
Employees, agents, advisors, partners (any category of authorised users)
Any category of Data Subjects stored at the discretion of the Customer which may be conveyed via a support request to the Customer
With respect to Personal Data stored by the Customer using the Service:
Any type of Personal Data stored at the discretion of Customer as allowed under the Agreement
With respect to Customer’s authorised users of Service, Personal Data may include:
Authorised user identification data (notably account name, username, payment information, email addresses, address and telephone numbers).
Any type of Personal Data stored at the discretion of Customer which may be conveyed via a support request by Customer as allowed under the Agreement.
The purpose of Processing of Customer Personal Data by icomplete.com is the performance of Service pursuant to the Agreement.
Firewalls which are properly configured using the latest software, including:
Web filtering to prevent access to hazardous URLs
User access control management, including passwords (or keys) which are of sufficient complexity and regular expiry to defend against attacks
Encryption of personal data in transit by using suitable encryption solutions – TLS
System management, including:
Regular software updates, where appropriate
Secure configuration on all devices
Timely decommissioning and secure wiping (rendering data unrecoverable) of old software and hardware
Vet and train staff, contractors, vendors and suppliers on data processing obligations and the identification of breaches / risks
Staff access to personal data is restricted to those who need to know
Physical security of data centers – operating out of former nuclear bunkers – the construction and security standards are military-standard (concrete reinforced walls, steel doors, tempest shielding, 24 hour watch, CCTV and sophisticated access controls)
Auto Receptionist Pricing
Auto reception with VoIP landline £15 per month
Auto reception with your existing phone line £10 per month
Set-up cost One off Fee
includes recorded personalised script £30
includes recorded personalised script , plus additional recordings and call routing £50
Auto receptionist is all about first impressions, if you want your business to look bigger and more professional then contact us to find out more about the service and what it can do for you.
Monthly plans Number of email addresses Cost per month
Send Unlimited emails 0-500 £6.50
Send Unlimited emails 501-1000 £9.99
Send Unlimited emails 1001-2500 £19.99
Send Unlimited emails 2501-5000 £32.99
Send Unlimited emails 5001-10,000 £49.99
Send Unlimited emails 10,001-25,000 £99.99
Send adhoc basis 1p per email
SMS Marketing Number of SMS Cost
Send adhoc basis 10 per SMS
Bulk SMS (UK and International) Minimum 100 per month 6p per SMS
We offer great rates High Volume Quote based on volume
Please note that prices are based on the number of email addresses in the entire database.
Need bespoke work? Want us to create a newsletter, ebulletin, standard templates, in HTML and text formats contact us for a quote.
We offer great rates on high volume emails and SMS. For a quote call 01793 250000 or email: support@icomplete.com
VoIP Telephony Pricing
This an optional extra service where icomplete VoIP can be added to integrate in with your icomplete Contact Management CRM to give you powerful features such:
Caller id and call in-progress
Call recording that can be associated to a contact
Call forwarding, voicemail in email
Real-time call statistics and much more.
Telephony Services Cost
UK VoIP landline – local geographical numbers, 0845, 0333, 0800 £5 per month
UK VoIP eFax £5 per month
Conference Call Line £10 per month
International VoIP landline £10 per month
Pre-Paid Minutes – excellent rates Quoted based on call volume
Port in your current phone number £30 one off cost
Call Bond From £30
We offer great call rates on UK and international calls at just 1p a minute on UK landline and 4.9p on mobile networks.
VoIP handsets and headsets click here
Quick Start Set-up Pricing
Get you and your team up and running quickly with our Quick Start set-up plans. Choose the right one for your needs. We can tidy up your data, upload and segment it ready to use helping you save time and effort.
Upload logo and online training/support £99
Upload basic data, training and customisation £199
Upload more data, more training and customisation £349
14 day trial of icomplete CRM
Sign up for our 14 day CRM trial. We won’t ask for your card details. If you like it you can upgrade instantly if you don’t your trial just expires. That’s it.
Your data security is very important to us and we take every effort to ensure it is kept safe and secure. Our UK based servers are encrypted using a technology called SSL which is the same technology that banks use to protect data.
Client data is mirrored and backed up to ensure if the worst happens you still have your data
UK-based, secure data centre facility from military command and control stations
Our data centre is protected by a state of the art unified threat management system
Expert support everyday
Free expert support, everyday from real, live people ready to answer your questions with prompt responses:
Email, Online Phone support