Source: http://www.aschaber-hotels.at/en/booking-terms-conditions.html
Timestamp: 2020-02-26 09:51:59
Document Index: 211465158

Matched Legal Cases: ['§1107', '§ 31', '§ 970', '§1101', '§970', '§ 14', '§ 5']

Validity: The General terms and conditions are valid for all non binding reservation requests as well as binding reservations made over the Kroneck reservations system (subsequently refferred to as KRS)
Reservation requests and bookings: Every reservation request and booking will be made via the KRS as an option in your name and sent to the Hotel Kroneck. Your reservation request will be sent per E-Mail to the hotel. You will then be contacted directly by the hotel with an offer or with the information that you have requested. Bookings mad over KRS for single services or packages are binding. On booking, per mouse click, an accommodation or travel services contract is made; please take careful note of the given cancelation deadlines and conditions. The Hotel Kroneck has the right to decline the booking within 24 hours.
Accommodation or travel services contract and payment: When making a booking, an accommodation or travel services contract between yourselves and the Hotel Kroneck comes into force. The confirmed price should be paid directly at the hotel in cash or with credit card. All services and obligations arising from the accommodation or travel services contract exist directly and exlusively between the customer and the Hotel Kroneck.
Changes and cancelations: Reservations must be kept and maintained by the hotel, also after 18.00 hours, i.e. for the whole night. The following cancelation conditions apply for all reservations: up to 30 days prior to arrival cancelation is free of charge, between 29 and 14 days before arrival the cancelation fee is 50% of the total price, from 13 days before arrival the cancelation fee is 80% of the total price - for a no show the cancelation fee is 100%. Cancelations must be made directly with the Hotel Kroneck.
Hotel classification and hotel / travel information: The standard international hotel classification by star rating gives a non-binding indication of the hotel standard taking into account the self-rating of the hotel. All additional hotel and travel information and descriptions are based on information provided by the hotel.
Contractually agreed room price: All prices shown in the system are up to date daily rates ar special offers (which can change at any time), and are valid for all bookings made through the KRS.
Bookings are made at the current best daily price for the Hotel Kroneck, which have bbeen offered shown in the name of the Hotel Kroneck. The Hotel Kroneck special offers such as; last minute, season, weekend or other offers are automatically taken into consideration at the time of booking.
Micellaneous: The information given has been put togther with all due care and attention. The Hotel Kroneck cannot be held responsible should errors occur in the collection or transmission of the information. The transfer of information held on this website, also partially, for purposes other than those set on this website, is only permitted under the express permission of the Hotel Kroneck.
Applicable law: Austrian law applies. Jurisdiction is Kufstein, Austria.
The Hotel Kroneck would like to increase your trust in online reservations for individual and package offers. Therefore please find below comprehensive information for such bookings:
- what information is collated from you
- what this information is used for
Anonymous use of the reservation service: Generally it is possible to use the reservation service without giving any personal information, i.e. an anonymous use of the system is possible. You can, as example, get information on an offer without registering yoursel first.
Registration: If you want to make a reservation or booking or you are a tour operator wanting to sell accommodation in the Hotel Kroneck, then we will need certain personal details in order to be able to carry out the transaction. Examples of information needed are your name and address. You will be made aware of the necessity of this information when you register. The fulll compulsory information can be seen on the registration form and will be used for the purpose of creaing the contractual agreement. Furthermore, you will regularly receive the Hotel Kroneck Newsletter, which you can cancel at any time. The completion of the other non-essential information is not necessary. Should you have given more information, this will be used in an anonymous form for statistic purposes.
Right of information: As a registered user we will give you, free of charge and at any time, information on which data we have recorded about yourself. Should you require this information please contact kroneck@aschaber-hotels.at.
Deleting: Should you wish, we will fully delete forthwith any data recorded about yourself. Please contact us on kroneck@aschaber-hotels.at. Please note that it is only possible to delete information after all contractually agreed services have been completed. On request, we will inform you of the completed deletion.
Austrian Hotel contractual conditions
The (general) Austrian Hotel Contract Conditions state the contractual contents according to which Austrian accommodation providers generally conclude accommodation contracts with their guests. The Austrian Hotel Contrac Conditions do not exclude special agreements.
(2) Ther persons availing themselves of the accommodation are guests in accordance with the contract conditions.
(1) The guest hast the rigt to access the hired rooms from 14.00 hours on the agreed day.
(2) The accommodation provider has the right, in the case of the non-appearance of the guest by 18.00 hours on the agreed arrival day, to withdraw from the contract unleass a later arrival time has been agreed.
(4) If a room is occupied before 06.00 hours in the morning, the previous night counts as the first overnight stay.
(3) The accommodation provider has the right, in case of a non-apperance of the guest by 18.00 hours the following day at the latest.
(5) Even if the guest does not make use of the ordered rooms/guest house services, he is under the obligation to pay the accommodation provider the agreed payment amount. The service or what he has obtained by another letting of the ordered room. Experience has shown that in the majority of cases, company savings as a result of the non-take up of the services amounts to 20 percent of the room price and 30 percent of the catering price.
(6) It is incumbent upon the accommodation provider to solicit a further letting of the non-used rooms according to the circumstances. (§1107 ABGB1). The cancellation conditions listed in Clauses 1, 2 and 5 are non-binding association recommendations in accordance with §§ 31ff of the Cartel Law, announced in 26 Kt 79/03 in the OLG (Higher Regional Court) in Vienna acting as the Cartel Court.
(1) The accommodation provider can make appropiate substitute accommodation available to the guest, if this is reasonable to the guest, especially due to the fact of the difference being negligibel and factually justified.
(1) The signature of an accommodation contract gives the guest the right to the normal use of the hired rooms, of the facilites of the accommodation institution, which normally and without any special conditions, are available for usage by guests and to the usual services.
(1) On the termination of the accommodation contract, the agreed payment amount is to be paid. The accommodation provider will accept foreign currencies as payment as far as possible in accordance with the daily exchange rate. The accommodation provider is not obliged to accept cas-free payment methods such as cheques, credit cards, coupons, vouchers et. Any requisite costs ensuing relating to the acceptance of these securities, for example for telegrams, enquiries etc. are to be assumed by the guest.
(2) If food and drink are available in the accommodation, but are brought into it and consumed in the public areas by the guests, the accommodation provider is entitled to charge an appropriate compensation to the account (so-called "corkage charge" for drinks)
(3) The guest must obtain the consent of the accommodation provider before switching on any accompanying electrical devices that to not form part of the normal travel requirements.
(4) In the case of damages caused by the guest, the compensation law regulations apply. As a result the guest is liable for all damage and disadvantage suffered by the accommodation provider or thir parties due to his/her fault or fault of his/her companion or other persons for whom he is responsible and even when the injured party is entitled to claim compensation directly from the accommodation provider.
(1) I the guest refuses to pay the specified payment amount or is in arrears, the owner of the accommodation is entitled to withhold the handed-in belonging of the guest as a security for the dept ensuing from the accommodation, food and outlays on behalf of the guest (§ 970c ABGB legally-applicalbe Withholding Right)
(2) To guarantee the agreed payment the accommodation provider has the right of lien on the objects handed-in to the accommodation by the guest. (§1101 ABGB legally-applicable Right of Lien of the accommodation provider).
(3) If service is requested either in the guest's room or at unusual times, the accommodation provider in entitled to charge a special supplement for this service. This special supplement is to be stated on the room price notice. The accommodation provider can also refuse these services for commercial reasons.
(1) The accommodation provider has the obligation to provide the agreed services to an appropiate standard.
a) Special services probided by the accommodation which are charged seperately to the account such as the provision of salons, saunas and indoor pool, (outdoor) swimming pool, solarium, floor bathroom, garage etc.
b) the provision of addition and/or child beds will be calculated at a reduced price.
(2) Liability for objects on the premises. In addition to this, the accommodation provider is liable, as the custodian of the objects handed-in by the checked-in guests, for a maximum amount of EUR 1.100,- if he cannot prove that the damage was caused by him or one of his employees nor by strangers entering and leaving the building.
Under these circumstances the accommodation provider is liable for valuables, money and securities up to a maximum amount of EUR 550,- unless he had taken these things with the knowledge of their condition into his safekeeping or unless the damages were caused by himself or one of this employees which would result in his unlimited liability. A rejection of the liability by putting up a notice is legally ineffective.
The custody of valuables, money and securities can be refused, if they are substantially more valuable objects than the guests normally hand in for custody to the accommodation provider concerned. Agreements which lead to a reduction of liability below the extent stated in the paragraphs above are legally ineffective. Objects are deemed to have been handed-in when they have been accepted by one of the service personnel of the accommodation institution or if they have been handed in at one of the pre-determinded places for this purpose. (In Particular §§970 ff. ABGB).
(2) The guest is liable for damages caused by ana animals brought
An extension of the guest's stay requires the consent of the acccommodation provider.
§ 14 Termination of the Accommmodation
(1) If the accommodation contract was agreed for a specific time it ends when this time has expired. If the guests departs early then the accomodation provider is entitled do demant the full payment amount.
It is incumbent upon the accommodation provider to solicit a further letting of the non-used rooms according to the cirmustances. In addition, the regulation in § 5 (5) (discount percentages) applies accordingly.
(2) The death of the guest causes the termination of the contract with the accommodation provider.
(3) If the accommodation contract was agreed for a non-specific time the contract partners can cancel the contract at any time provided that they adhere to a cancellation period of three days. The cancellation must reacht the contract partner by 10.00 hours, otherwise it is not this very day that is considered to be the first day of the cancellation period, but the following one.
a) makes a considerable detrimental use of the premises or, through his inconsiderate, objectionable or otherwise inappropriate uncouth behaviour, spoils the collective living experience of the other guests or is guilty of punishment threatening behaviour against the property, morality or physical security of the accommodation provider, his statt or one of the persons staying in the accommodation institution.
c) Possible compensation for any linen, bed linen and bed fixtures and fittings that have become unusable, in return for the hand-over of these objects to the legal successor, otherwise for the disinfecting or thorough cleaning of all thes objects;
d) Payment for any restoration of walls, fixtures and fittings, carpets etc. if these were contaminated or damaged by the illness or fatality.
e) Compensation for the room rent, if it is not forthcoming due to the temporary un-usability of the room caused by the illness or the fatality. (Minimum three days, maximum seven days).