Source: http://www.ilovemaranello.com/condizionigenerali/condizioni_generali_di_contratto_inglese.htm
Timestamp: 2019-07-18 02:54:23
Document Index: 262390222

Matched Legal Cases: ['art. 6', 'art. 6', 'art. 5', 'art. 7', 'art. 1469', 'art. 7', 'art.10', 'Art. 1783', 'art. 21', 'art. 4', 'Art. 5', 'art. 7', 'art. 8', 'art. 9', 'art. 10', 'art. 13']

I LOVE MARANELLO ™ - PRENOTAZIONI
CONDITIONS OF CONTRACT FOR SALE
All tours have to be booked to MaranelViaggi by e-mail or by fax (+39 0536932882). All the tours and excursions are on request and can be considered valid only after our booking confirmation. Upon confirmation we will inform the exact names of hotel booked on tours.
PRESENTATION AT MEETING POINT
As the majority of our tours do not include pick-up from hotel, we ask to all clients to be in time to meeting points in order to not loose it ( usually meeting time is 10 – 15 minutes prior departure ). In this eventual case, no reimbursement will be granted to any client who is not at the place of pick – up/ departure at time established. Similarly, no reimbursement will be granted to client who loose contact with the guide or who do not complete the tour/excursion.
It may happen that, due to operational difficulties, or reasons beyond our control, the tours companies may be forced to change or cancel the tour in program. Tours companies reserve the right to cancel or reschedule any tour departure in accordance with operation requirements. Tour companies reserve the right to alter price if major increases occur during the course of the year.
MaranelViaggi / tours companies are not responsible for any loss of personal valuables, luggages or object during the tours, or for any loss of personal items which are left on tours, or for any damage caused by third
parties to personal items during the tour. We are not also responsible for partial or total closure of museums, monuments and churches, delays or irregularities caused by third parties. Then an alternative itinerary and visits to other museums will be proposed, without any variation to the established tariff, and client will be informed prior to departure. In the event of unforeseen schedule or itinerary changes beyond control, tour companies reserve the right give no reimbursement for the money paid.
For all individual above mentioned Tours following cancellation policy will be applied:
- for cancellation made within 16 working day prior departure: no penality
- for cancellation made from 15 to 8 working days prior departure: 35% penality
- for cancellation made from 7 to 4 working days prior departure: 60% penality
- for cancellation made from 3 to 1 working day prior departure: 80% penality
- for no-show: 100% penality
For to all groups incentive abovementioned Tours following cancellation policy will be applied:
- for cancellation made within 30 days prior departure: no penality
- for cancellation made from 29 to 15 working days prior departure: 40% penality
- for cancellation made from 14 to 5 working days prior departure: 60% penality
- for cancellation made from 4 to 1 working day prior departure: 80% penality
Any complaint by the client must be communicated in writing to MaranelViaggi within and no later than 10 working days after the date of the tour. After this them we are not obliged to check complaints with delay and no eventual rembursement will be approved.
1) Background and concept of package tour
a) Legislative Decree No 111, 17/03/95 implementation of Directive 90/314/EC provides a consumer protection organization and that the seller of the package, which targets the consumer, must be in possession of administrative accomplishment of their activities (Article 3 / 1 letter. A legislative decree. 111/95)
b) the consumer has the right to receive a copy of the contract of sale of the package (with art. 6 of legislative decree. 111/95), which is essential to access document possibly to the Guarantee Fund in Article . 18 of these Conditions of Contract.
The notion of "package" (Article 2 / 1 d.lgs. 111/95) is as follows:
tour packages have to cover travel, package holidays and package tours, from pre-arranged combination of at least two of the items below, sold or offered for sale at a price, and lasting more than 24 hours or covering a period of time including at least one night:
c) tourist services not ancillary to transport or accommodation (omitted) .... That a significant proportion of the "package".
The contract of sale of the package is governed not only by these conditions, including the terms delivered to the consumer of travel document. That contract, whether the subject has to provide services in national territory and abroad, will also be governed by the provisions - as applicable - of L. 27/12/1977 No 1084 ratification and implementation of the Convention on International Travel Contracts (CCV) signed in Brussels on 23/04/1970 and by the above Legislative Decree 111/95.
3) Required - Datasheet
Organizer has the obligation to perform in the program catalog or out of print a data sheet. The elements required to be included in the catalog of technical or program are out of print:
à Extremes of administrative organizer;
Extreme to the liability insurance policy;
à Shelf life of the catalog or the program out of print;
à Currency for the purpose of currency adjustments, day or value.
4) Bookings
The application for reservation must be made on contract form, if appropriate electronic completed in its entirety and signed by the customer, who will receive a copy. The acceptance of reservations is improved, thus concluding the contract only when Organizing receive the confirmation, even through system.
The particulars of the package is not contained in the contract documents, in brochures or other means of written communication will be provided by the regular in fulfillment of its obligations under a load of legislative decree. 111/95, in good time before the voyage.
The extent of the advance, up to 25% of the price of the package, payable at time of booking or upon request and challenging the date by which before departure must be paid the balance sheet resulting from technique. Failure to pay the amounts above the dates set is expressed resolving such clauses to be determined by the organizer of the intermediary or the resolution of law.
The price of the package is determined in the contract, with reference to what is stated in the catalog or program out of print and updates of the same catalogs or programs out of print, then intervened. It can be changed up to 20 days before departure and only as a result of variations:
à Transportation costs, including the cost of fuel;
à Rights and taxes on certain types of tourism services such as taxes, landing fees, landing or boarding in ports and airports;
à Exchange rates applied to the package in question.
For these changes we will refer to the current exchange rate and above costs into force on the date given in the datasheet.
Fluctuations affect the price in the same percentages reported.
7) Withdrawal of consumer
The consumer may cancel the contract without paying penalties, in the following cases:
à Increase the price of the preceding art. 6 in more than 10%;
Amendment to a significant one or more elements of the contract objectively regarded as essential for the enjoyment of the whole package and by the proposal after the conclusion of the contract but before departure and not accepted by consumers.
For à have an alternative package, no extra money or the refund of excess money, if the second package is less than the first;
To return to the only part of money already paid. The refund will be made within 7 working days since receiving the request for reimbursement.
The consumer must give notice of its decision (to accept the amendment or withdrawal) no later than two business days from the moment he received the notice of increase or change. In the absence of express notice by that date, the proposal made by means accepted. The consumer who terminates the contract before departure outside the assumptions listed in the first paragraph will be charged net of advance paid for in art. 5 / 1 paragraph of the amount of penalty to the extent indicated in the technical program of the catalog or out of print (not counting the cost of individual management practice). In the case of pre groups such payments will be agreed upon from time to time to sign the contract.
8) Change or cancellation of the package before departure
In the event that, before departure, the organizer communicate in writing its inability to provide one or more of the services covered by the package, proposing an alternative, the consumer will either exercise the right to regain the sum already paid or to enjoy the offer of a package proposed replacement (under the 2nd and 3rd paragraph of art. 7).
The consumer may exercise the rights mentioned above even if the cancellation depends on the failure to reach the number of expected participants in the program catalog or out of stock, or cases of force majeure and circumstances relating to the package purchased.
For cancellations other than those caused by force majeure, by accident and failure to achieve the minimum number of participants, including those from various non-acceptance by consumers of the package offered alternative, the organizer annulling (ex art. 1469 bis 5 Cod. Civ.), Will return to the consumer twice as paid and received by the organizer.
The sum covered by the refund will never be more than twice the amounts which the consumer would be on the same day debtor as provided by art. 7, 4th paragraph, where he had to cancel.
The organizer, where after the departure is unable to provide, for any reason, except for just a fact of the consumer, an essential part of the services covered in the contract, must provide alternative solutions, without additional cost to the Contracting and where the solutions were of value less than those stipulated repay in an equivalent manner to that difference.
If it is not possible any alternative solution or the solution proposed by the consumer is refused for valid and justifiable reasons, the organizer will provide, at no extra price, half of transport equivalent to that originally planned for their return to their departure or other place eventually agreed, subject to the availability of the means and places and reimburse the extent of the difference between the cost of benefits provided and the services provided until early return.
10) Replacements
The customer defeatist can be replaced by another person if:
a. the organizer is informed in writing within 4 working days before the date set for departure, receiving the same communications on the identity of the transferee;
b. the substitute meets all the conditions for the proper use of the service (ex art.10 d.lgs.111/95) and in particular the requirements for passports, visas and health certificates;
c. the successor entity to the organizer refunds all expenses incurred for the replacement to the extent that will be quantified before the sale. The transferor and transferee are jointly liable for the payment of the balance of price and the amounts referred to the letter d c) of this article. In response to certain types of services, this could lead third service provider does not accept the change of the name of the assignee, even if done within the period referred to in paragraph a). The organizer will not be responsible for any rejection of the amendment by third parties service providers. This rejection will be promptly notified by the interested parties before departure.
11) Obligations of participants
Participants must have individual passports or other valid for all countries affected dall'itinerario and residence visas and transit and health certificates that were eventually applied. They also must keep with the normal rules of prudence and diligence and those specific force in the trip, all information provided by them, and the regulations or administrative and legislative provisions relating to the package. Participants will be asked to answer all the damage that the organizer had to find and suffer as a result of non compliance to the above mentioned.
The consumer is required to provide all documents to the organizer, the information and facts in its possession relevant to the exercise of the right of subrogation of the latter against third parties responsible for the damage and is responsible to the organizer of injury applied to the right of subrogation.
The consumer is required to provide the organizer, in writing at the time of reservation requests personal details which may be subject to specific agreements on how to travel, provided that it is possible to implement.
The official classification of hotels is provided in the catalog or other information only under the expressed and formal indications of the competent authorities of the country where the service is provided.
In the absence of official classifications recognized by the competent authorities of the countries where the service is, the organizer reserves the right to provide in its catalog a description of the structure that allows the consumer a meter of its staff assessment of the extent and level accommodation.
13) Regime of responsibility
The organizer is liable for damages caused to consumers by reason of breach subtotal performance contractually due, is that they are given by him personally or from third party service providers, unless evidence that the event is derived from the fact consumer (including initiatives by consumers during the execution of tourist services) or by circumstances outside the provision of the provisions in the contract, by accident, by force majeure or circumstances that the organizer could not, according to the professional Reasonably foresee or forestall. The seller in which the reservation was made of the package is not responding in any case stemming from the bonds of the trip but is solely responsible for obligations arising from its status as an intermediary and to the extent such liability provided by laws or conventions and projected above.
14) Limits of compensation
The compensation for damage caused by the person may in any case be greater than the allowance provided for compensation under international conventions in relation to benefits whose failure has given the responsibility: namely the Warsaw Convention of 1929 on international air transport in amended Hague in 1955, the Berne Convention on the rail (CIV), the Brussels Convention of 1970 (CCV) on the travel contract for each assumption of responsibility organizer. In each case the claim can not exceed the amount of "2000 gold francs Germinal" for damage to property under Article 13 No. 2 CCV and Franchi 5000 gold Germinal for any other damage and to those established by ' Art. 1783 Cod. Civ.
15) Duty to Help
The organizer is obliged to provide exceptional assistance to the consumer imposed by the criterion of care professional solely by reference to its obligations borne by law or contract.
The organizer and the seller are exempt from its responsibility (Articles 13 and 14) when the failure or incorrect execution of the contract is attributable to the consumer or stemmed from the fact of a third character unpredictable or unavoidable, or by accident or force majeure.
16) Claims or complaints
Each absence in the contract must be challenged by the consumer without delay so that the organizer, his local representative ol'accompagnatore you put timely remedy.
Consumers can also complain by sending a letter with acknowledgment of receipt to the organizer or the seller, not later than ten working days from the date of return to town.
17) cost of insurance cancellation and return
The signing of this insurance policy is considered mandatory to protect consumers, and is regulated by side.
The consumer subscription on demand reservation will either:
a) take out the insurance policy submitted with the application, reflecting on the prize (which will be fully refunded in case of rejection of application);
b) provide written proof from this conclusion by its other insurance policy with the same subject, under the same conditions and with the same insurance limits.
18) Guarantee Fund
E 'established at the Directorate General for Tourism, Ministry of Industry, the National Guarantee Fund which consumers can contact (with art. 21 D. lgs. 111/95) in case of insolvency or bankruptcy of declared the seller or the organizer, for the protection of the following requirements:
a) Reimbursement of the price paid
b) His return for journeys abroad
The fund shall also provide immediate financial help is available in case of forced return of tourists from non-EU countries during emergencies or less attributable to conduct the organizer.
The methods of intervention are established by decree of President of the Council of Ministers
Notes further) General contract for the sale of individual tourism services
The contracts covered only the offer of service, residence or any separate Service marina, can not be configured as case negotiation of organizing travel or tour package. They are governed by the provisions of the CCV: Article 1, 3 and 6; Arts. From 12 to 23; Arts. 24 to 31, regarding the forecast other than those relating to the contract organization as well as other agreements specifically related to the sale of individual service under the contract.
These contracts are also subject to the following terms of the general conditions of contract for the sale of package tours above: art. 4 The first paragraph; Art. 5, art. 7; art. 8; art. 9; art. 10 The first paragraph; Articles. 11, 15, 17. The application of these clauses are not absolutely determine the configuration of its contracts as a case of the package. The terminology of these clauses on the contract package (organizer, travel etc.) Can be understood with reference to the corresponding figures of the sale of individual tourism services.
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