Source: https://www.readkong.com/page/my-voyageguard-travel-insurance-policy-wording-5840551
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MY VOYAGEGUARD TRAVEL INSURANCE - POLICY WORDING
Page created by Edward Castillo
1 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. My VoyageGuard Travel Insurance Policy Wording
2 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb.
Published 06/2018. Contents Part 1 Interpretation Section 1 – Definitions Part 2 Eligibility Part 3 Scope And Limits Of Cover And Benefits Section 1 – Choice Of Plans Section 2 – Commencement Of Coverage Section 3 – Limits Of Coverage Section 4 – Policy Extension Part 4 General Exclusions Part 5 Special Conditions Section 1 – Conditions Applicable To Annual Policies Only Section 2 – Conditions Applicable To Single Trip Policies Only Part 6 General Conditions Part 7 Benefits Section 1 – Accidental Death And Permanent Disablement Section 2 – Double Public Transport Cover Section 3 – Overseas Medical And Accidental Dental Expenses Section 4 – Overseas Medical Expenses (Women’s Benefit) Section 5 – Overseas Hospital Confinement Benefit Section 6 – Compassionate Visit Overseas Section 7 – Return Of Minors Section 8 – Emergency Telephone Charges Section 9 – Post Journey Medical Expenses Section 10 – Post Journey Hospital Confinement Benefit Section 11 – Chubb Assistance – Emergency Medical Evacuation And Repatriation Section 12 – Chubb Assistance – Repatriation Of Mortal Remains Section 13 – Personal Liability 7 7 9 10 10 10 10 10 11 12 12 12 12 15 15 15 16 16 16 17 17 17 17 18 18 19 19
3 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. Section 14 – Legal Expenses Section 15 – Travel Cancellation Section 16 – Travel Curtailment Section 17 – Travel Delay Section 18 – Travel Postponement Section 19 – Travel Misconnection Section 20 – Flight Diversion Section 21 – Flight Overbooked Section 22 – Alternative Travel Due To Infectious Disease Section 23 – Loss Of Deposit Due To Insolvency Of Travel Agent Section 24 – Loss Of Frequent Flyer Points Section 25 – Personal Property And Baggage Section 26 – Baggage Delay Section 27 – Personal Money And Travel Documents Section 28 – Fraudulent Credit Card Usage Section 29 – Credit Card Outstanding Balance Section 30 – Kidnap/Hostage Section 31 – Hijack Of Public Conveyance Section 32 – Home Guard Section 33 – Rental Vehicle Excess Section 34 – Rental Vehicle Return Section 35 – Pet Cover Section 36 – Winter Sports Option Section 37 – Golf Option Section 38 – Terrorism Extension Part 8 Chubb Assistance – Scope Of Services Section A – Pre-Trip Assistance Section B – Travel Assistance Section C – Medical Assistance Section D – Medical Arrangements Section E – Medical Emergencies 20 20 20 21 21 22 22 22 22 22 23 23 24 24 25 25 25 25 25 26 26 27 27 28 29 29 29 29 29 29
4 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. Benefit Schedule Summary of Benefits Plan Category Essential Standard Superior Personal Accident (SGD) 1 Accidental Death & Permanent Disablement – For Children (Family Plan only) – For Adult above 70 years old 125,000 31,250 62,500 250,000 62,500 125,000 500,000 125,000 250,000 2 Double Public Transport Cover – For Children (Family Plan only) – For Adult above 70 years old 250,000 62,500 125,000 500,000 125,000 250,000 1,000,000 250,000 500,000 Overseas Medical and Travel Expenses (SGD) 3 Overseas Medical and Accidental Dental Expenses – For Children (Family Plan only) – For Adult above 70 years old Traditional Chinese Medicine 500,000 62,500 125,000 max 300 1,000,000 125,000 250,000 max 300 2,000,000 250,000 500,000 max 300 4 Overseas Medical Expenses (Women’s Benefit) 2,000 3,000 5,000 5 Overseas Hospital Confinement Benefit 200 per day max 25 days 200 per day max 100 days 200 per day max 250 days 6 Compassionate Visit Overseas 2,500 5,000 10,000 7 Return of Minors 2,500 5,000 10,000 8 Emergency Telephone Charges 150 300 Actual Cost 9 Post Journey Medical Expenses Traditional Chinese Medicine 12,500 max 750 25,000 max 750 50,000 max 750 10 Post Journey Hospital Confinement Benefit 100 per day max 5 days 100 per day max 10 days 100 per day max 20 days 11 Chubb Assistance – Emergency Medical Evacuation&Repatriation 500,000 1,000,000 Unlimited 12 Chubb Assistance – Repatriation of Mortal Remains 500,000 1,000,000 Unlimited Liability (SGD) 13 Personal Liability 500,000 1,000,000 2,000,000 14 Legal Expenses 25,000 75,000 150,000 Travel Inconveniences (SGD) 15 Travel Cancellation 5,000 10,000 20,000 16 Travel Curtailment 5,000 10,000 20,000 17 Travel Delay 200 per 6 cons hrs max 800 200 per 6 cons hrs max 1,200 200 per 6 cons hrs max 2,400 18 Travel Postponement 500 1,000 2,000 19 Travel Misconnection 100 per 6 cons hrs max 800 100 per 6 cons hrs max 1,000 200 per 6 cons hrs max 2,000 20 Flight Diversion 100 per 6 cons hrs max 800 100 per 6 cons hrs max 1,000 200 per 6 cons hrs max 2,000 21 Flight Overbooked 100 after 6 hrs 200 after 6 hrs 500 after 6 hrs 22 Alternative Travel due to Infectious Diseases 2,500 5,000 10,000 23 Loss of Deposit due to Insolvency of Travel Agent 1,000 2,000 5,000 24 Loss of Frequent Flyer Points 5,000 10,000 20,000 25 Personal Property and Baggage 3,500 max 500 per item 1,000 for laptop 5,000 max 500 per item 1,000 for laptop 8,000 max 500 per item 1,000 for laptop 26 Baggage Delay 200 per 6 cons hrs max 800 200 per 6 cons hrs max 1,200 200 per 6 cons hrs max 2400 27 Personal Money and Travel Documents 1,000 max 300 money 3,000 max 300 money 5,000 max 300 money
5 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. Summary of Benefits Plan Category Essential Standard Superior 28 Fraudulent Credit Card Usage 1,000 2,000 5,000 29 Credit Card Outstanding Balance 2,500 5,000 10,000 30 Kidnap / Hostage 100 per 6 hrs max 2,000 150 per 6 hrs max 5,000 200 per 6 hrs max 10,000 31 Hijack of Public Conveyance 100 per 6 hrs max 2,000 150 per 6 hrs max 5,000 200 per 6 hrs max 10,000 Lifestyle (SGD) 32 Home Guard NA 5,000 10,000 33 Rental Vehicle Excess NA 500 1,000 34 Rental Vehicle Return NA 250 500 35 Pet Cover NA 50 per 6 cons hours max 500 100 per 6 cons hours max 500 Winter Sports (Optional) (SGD) 36A Ski Equipment NA 3,000 max 1,000 per item 5,000 max 1,000 per item 36B Piste closure NA 50 per day max 250 100 per day max 250 36C Unused ski equipment hire, lift passes and ski school expenses NA 500 1,000 36D Replacement of ski pass or ski lift pass NA 250 500 Golf (Optional) (SGD) 37A Golf Equipment NA 3,000 max 1,000 per item 5,000 max 1,000 per item 37B Hole-In-One NA 300 500 37C Unused Green Fees NA 750 1,000 Others 24-hr Worldwide Medical Emergency Assistance Hotline Yes Yes Yes 24-hr Travel Advice Hotline Yes Yes Yes Terrorism extension Yes Yes Yes Automatic Extension of Cover if insured is sick or injured while overseas Public Transport: 14 days Injury / Illness: 30 days Public Transport: 14 days Injury / Illness: 30 days Public Transport: 14 days Injury / Illness: 30 days Important Notes 1.
The amounts listed above are the maximum coverage payable for each benefit. 2.  All benefit items are on reimbursement basis where you will be reimbursed for the expenses incurred except for benefit items 1, 2, 5, 10, 17, 19, 20, 21, 26, 30, 31, 35, 36B.
3. Maximum of 90 days per Journey for Annual Multi-Trip Policy. 4. “Pre-existing conditions” will not be covered. 5. Please refer to the Policy Wording for the full specifications, conditions and exclusions.
6 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. Part 1 Interpretation Section 1 – Definitions In this Policy, unless otherwise defined or the context otherwise requires: Accident means a sudden unforeseen and fortuitous event and Accidental shall have a corresponding meaning.
Acts of Terrorism means any actual or threatened use of force or violence directed at or causing damage, injury, harm or disruption, or commission of an act dangerous to human life or property, against any individual, property or government, which the stated or unstated objective of pursuing economic, ethnic, nationalistic, political, racial or religious interests, whether such interests are declared or not. Robberies or other criminal acts, primarily committed for personal gain and acts arising primarily from prior personal relationships between perpetrator(s) and victim(s) shall not be considered Act of Terrorism.
Act of Terrorism shall also include any act, which is verified or recognized by the (relevant) government as an act of terrorism.
Annual Policy means a policy issued for the selected plan where the Insured Person(s) can make an unlimited number of Journeys to the selected region of travel during the Period of Insurance. Asia Pacific means Australia, New Zealand, China, Taiwan, Hong Kong, Macau, Mongolia, Japan, Korea, India, Sri Lanka, and includes South East Asia. Benefit means the respective benefit, as stated in the Certificate of Insurance, payable by the Company under the terms and conditions of this Policy in respect of each event or loss covered by this Policy.
Bodily Injury means injury sustained by an Insured Person resulting solely, directly and independently of all other causes from an Accident and caused by external, violent and visible means.
Certificate of Insurance means the Certificate of Insurance which is incorporated and forms part of this Policy. Chinese Physician means a legally licensed Traditional Chinese Medicine practitioner (including a Chinese acupuncturist or bonesetter) duly registered and practicing within the scope of his license pursuant to the laws of the country in which such practice is maintained. Chinese Physician shall not include the Insured Persons or any of their relatives unless otherwise approved by the Company.
Civil Commotion means a disturbance, commotion or disorder created by civilians usually against a governing body or the policies thereof. Confined or Confinement means confinement in Hospital for at least a Day as a Resident in-Patient (other than for day surgery) upon the advice of and under the regular care and attendance of a Physician and for this purpose, Day shall mean a period for which the Hospital charges for room and board. Dental Expenses means reasonable and necessary charges for dental treatment, carried out by a Dentist, medically necessary to treat the Insured Person’s condition, including charges for medical supplies or services, not exceeding the usual level of charges for similar treatment, supplies or medical services in the locality where the expense is incurred and does not include charges that would not have been made if no insurance existed.
Dentist means a legally licensed dentist or dental surgeon duly registered and practicing within the scope of his license pursuant to the laws of the country in which such practice is maintained. Dentist shall not include the Insured Person or any of their relatives unless otherwise approved by the Company. Effective Date means the effective date in the Certificate of Insurance. Family Member means an Insured Adult’s Partner, parent, parent-in-law, grandparent, child, brother or sister. Financial Default means the complete suspension of operations due to financial circumstances whether or not bankruptcy petition is filed; or partial suspension of operations following a filing of a bankruptcy petition.
Home Country means any country to which the Insured Person is a citizen. Hospital means a legally constituted establishment operated pursuant to the laws of the country in which it is based, which holds a license as a hospital (if licensing is required in the state or government jurisdiction) and meets the following requirements: (i) operates primarily for the reception, medical care and medical treatment of sick, ailing or injured persons as in-patients; (ii) provides full-time nursing service by and under the supervision of a staff of Nurses; (iii) has a staff of one (1) or more Physicians available at all times; (iv) maintains organized facilities for the medical diagnosis and treatment of such persons, and provides (where appropriate) facilities for major surgery within the confines of the establishment or in facilities controlled by the establishment; and Hospital shall not include the following: (a) a mental institution; an institution confined primarily to the treatment of psychiatric disease including sub-normality; the psychiatric department of a hospital.
(b) a health hydro or nature cure clinic; a place for or a special unit of a hospital used primarily as a place for drug addicts or alcoholics, (c) a clinic, nursing, rest, rehabilitative, convalescent home, extended care facility or similar establishment.
7 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. Insured Adult(s) means (an) adult(s) between the age of eighteen (18) years and eighty (80) years on the Effective Date. Insured Child(ren) means legally dependent child(ren) (including stepchild(ren)) and/or legally adopted child(ren) of the Insured Person. Insured Person(s) means Insured Adult, his Partner and/or their Insured Child(ren) named as such on the Certificate of Insurance, as follows: SINGLE TRIP POLICY For “Individual” Plan, the individual must be: (a) an Insured Adult or (b)	 an Insured Child who is travelling with an adult throughout the Journey.
For “Couple” Plan, the “Couple” shall comprise: (c) a maximum of two (2) Insured Adults who need not be related. For “Family” Plan, the “Family” shall comprise: (d) a maximum of two (2) Insured Adults who need not be related, and (e) any number of Insured Child(ren) belonging to at least one of the Insured Adults referred to herein. ANNUAL POLICY For “Individual” Plan, the individual must be an Insured Adult. For “Couple” Plan, the “Couple” shall comprise: (a) an Insured Adult, and (b) his Partner For “Family” Plan, the “Family” shall comprise: (c) an Insured Adult, and (d) his Partner, and (e) their Insured Child(ren) Each Insured Child in a “Family” Plan must be accompanied by an adult on any Journey or be at least twelve (12) years old if travelling alone during the Period of Insurance.
Journey means a One Way Journey or a Return Journey. Loss of Limb means total functional disablement or loss by complete and permanent physical severance of a hand at or above the wrist or a foot at or above the ankle. Loss of Sight means the entire and permanent loss of all sight in any eye rendering the Insured Person absolutely blind in that eye and beyond remedy by surgical or other treatment. Loss of Speech and Hearing means total and irrecoverable loss of speech and hearing which is beyond remedy by surgical or other treatment. Medical Expenses means Usual, Reasonable and Customary Medical Expenses necessarily and reasonably incurred in the medical or surgical treatment of Bodily Injury or Sickness covered by this Policy.
Nominated Account means the account designated by the Insured Person, which is not a Medisave account, to which premiums are to be charged. Nurse means any qualified or trainee nurse or general nurse duly registered pursuant to the laws of the country in which the nurse is employed. One Way Journey means a one way trip made by the Insured Person from Singapore to a destination outside Singapore, and shall commence on the later of the following: (i) 12.00 a.m. on the Effective Date of the Period of Insurance specified in the Certificate of Insurance; (ii) the time the Insured Person leaves his home or usual place of employment in Singapore to commence the trip; and shall terminate on the earlier of the following: (iii) 11.59 p.m.
on the expiry date of the Period of Insurance specified in the Certificate of Insurance; (iv) the time the Insured Person arrives at his place of residence or place of employment in the destination country.
Overseas means anywhere outside Singapore, except Cuba. Partner means spouse or de-facto with whom the Insured Person has been living permanently with at least three (3) months or more at the time of Accident/Sickness. Period of Insurance means the period during which the coverage under this Policy is effective, as stated in the Certificate of Insurance. Permanent Disablement means disablement that results solely, directly and independently of all other causes from Bodily Injury and which occurs within one hundred and eighty (180) consecutive days of the Accident in which Bodily Injury was sustained, and: (i) falls into one of the categories listed in the Table of Benefits, Part 7, Section 1 – Accidental Death and Permanent Disablement; or (ii) is a disablement lasting twelve (12) consecutive months from the date of Accident and at the expiry of that period, is beyond hope of improvement.
Permanent Total Disablement means disablement that results solely, directly or independently of all other causes from Bodily Injury and which occurs within one hundred eighty (180) days of the Accident in which such Bodily Injury was sustained, lasts for twelve (12) consecutive months and at the expiry of the period will in all probability, entirely prevent the Insured Person from engaging in gainful employment of any and every kind for the remainder of his life. Pre-existing Condition means any condition which:
8 My VoyageGuard Travel Insurance © 2018 Chubb.
Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. (i) the Insured Person received medical treatment, diagnosis, consultation or prescribed drugs within a twelve (12) month period preceding the commencement of a Journey, or (ii) medical advice or treatment was recommended by a Physician within a twelve (12) month period preceding the commencement of a Journey, or (iii) a reasonable person in the circumstances would be expected to be aware of within a twelve (12) month period preceding the commencement of a Journey.
Physician means a legally licensed physician or surgeon duly registered and practicing within the scope of his license pursuant to the laws of the country in which such practice is maintained. Physician shall not include the Insured Persons or any of their relatives unless otherwise approved by the Company.
Public Conveyance means any land, sea or air conveyance operated under a license for the transportation of fare paying passengers, and which has fixed and established routes only. Renewal Date means one (1) year from the Effective Date and subsequently, the same day of each successive year. Return Journey means a return trip made by the Insured Person from Singapore to a destination outside Singapore and back, and shall commence on the later of the following: (i) 12.00 a.m. on the Effective Date of the Period of Insurance specified in the Certificate of Insurance; (ii) the time the Insured Person leaves his home or usual place of employment in Singapore to commence the trip; and shall terminate on the earlier of the following: (iii) 11.59 p.m.
on the expiry date of the Period of Insurance specified in the Certificate of Insurance; (iv) the time the Insured Person returns to his home or usual place of employment in Singapore. Resident In-patient means an Insured Person whose Confinement is as a resident bed patient and whose confinement is due to Bodily Injury or Sickness and is covered by this Policy and not merely for any form of nursing, convalescence, rehabilitation, rest or extended-care.
Riot means the act of any person taking part together with others in any disturbance of the public peace (whether in connection with a strike or lock-out or not) or the action of any lawfully constituted governmental authority in suppressing or attempting to suppress any such disturbance or in minimizing the consequences of such disturbance. Scheduled Departure Date means the date on which the Insured Person is scheduled to depart on a Journey as set out in his travel ticket. Sickness means physical condition marked by a pathological deviation from the normal healthy state as verified by a Physician.
Singapore Resident means a Singapore Citizen or Singapore Permanent Resident or Valid Work Permit Holder or Valid Employment Pass Holder or Valid Dependant’s Pass Holder or Valid Long-Term Social Visit Pass Holder or Valid Student Pass Holder on the Effective Date. Single Trip Policy means a policy issued for the selected plan where the Insured Person(s) can only make a single Journey to the selected region of travel during the Period of Insurance. Specially Designated List means names of a person, entities, groups, corporate specified on a list who are subject to as trade or economic sanctions or other such similar laws or regulations of the United States of America, Australia, United Nations, European Union or United Kingdom.
South East Asia means Cambodia, Laos, Myanmar, Thailand, Vietnam, Indonesia, Malaysia, Philippines, Brunei and Timor Leste.
Strike means the willful act of any striker or locked-out worker done in furtherance of a strike or in resistance to a lock-out; or the action of any lawfully constituted authority in preventing or attempting to prevent any such act in minimizing the consequences of any such act. Traditional Chinese Medicine Expenses means the reasonable expenses for treatments of Bodily Injury or Sickness by a Chinese Physician. Travel Companion means a person who has travel bookings to accompany the Insured Person on a Journey. A Travel Companion must be an Insured Person of a travel insurance policy underwritten by the Company for the same Journey.
Usual, Reasonable and Customary Medical Expenses means charges for treatment, supplies or medical services medically necessary to treat the Insured Person’s condition, does not exceed the usual level of charges for similar treatment, supplies or medical services in the locality where the expense is incurred and does not include charges that would not have been made if no insurance existed. Worldwide means any countries outside Singapore, except Cuba. Part 2 Eligibility To be eligible for cover under this Policy: (i) the Insured Adult and/or his Partner must be a Singapore Resident and aged between of eighteen (18) years and eighty (80) years on the Effective Date.
(ii) the Insured Child(ren), must be: (a) a Singapore Resident; and (b) at least forty-five (45) days of age and eighteen(18) years (or twenty-three (23) years
9 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. if studying full-time in a recognized tertiary institution) on the Effective Date; and (c) unmarried; and (d) unemployed; and (e) travelling on a Journey with an adult, or at least twelve (12) years old if travelling alone. Part 3  Scope And Limits Of Cover And Benefits Section 1 – Choice Of Plans The scope of coverage and benefits under this Policy will vary as follows: GEOGRAPHICAL COVER (i) if “South East Asia” cover has been chosen, only Journeys to and from South East Asia will be covered under this Policy; (ii) if “Asia Pacific” cover has been chosen, only Journeys to and from Asia Pacific will be covered under this Policy; (iii) if “Worldwide Excluding USA, Canada and Cuba” cover has been chosen, Journeys to and from all countries outside Singapore, except USA, Canada and Cuba will be covered under this Policy; (iv) if “Worldwide Excluding Cuba” cover has been chosen, Journeys to and from all countries outside Singapore, except Cuba will be covered under this Policy; BENEFITS (v) the monetary amounts and limits of Benefits will vary according to whether a “Essential”, “Standard” or “Superior” plan has been chosen.
Section 2 – Commencement Of Coverage Coverage pertaining to cancellation of the Journey under Section 15, 22, 23 and 24 of Part 7, insurance is effective upon the issuance of the Certificate of Insurance and terminates on commencement of the planned Journey from Singapore.
Coverage under Section 18 of Part 7 – Travel Postponement, insurance is effective upon the issuance of the Certificate of Insurance and terminates upon postponement of the planned Journey. For all other sections, insurance commences upon commencement of a Journey. Section 3 – Limits Of Coverage 1. Any cover under this Policy in respect of an Insured Person shall terminate on the earliest of the following events: (i)	 Upon the expiry of any Period of Insurance during which the Insured Person ceases to satisfy any of the eligibility requirements set out herein; or (ii)	 Upon the death of the Insured Person.
2. Termination of cover under this Policy in respect of an Insured Adult shall automatically terminate cover for all other Insured Persons. 3. Subject to Section 4 – Policy Extension, or as provided in an appropriate endorsement, the Insured Person(s) shall only be covered: (i) if this Policy is an Annual Policy: for the first ninety (90) consecutive days of any Journey, and the Company shall not be liable in respect of any loss occurring after 12.00 a.m. on the 91st day after commencement of any Journey; or (ii) if this Policy is a Single Trip Policy: for the first one hundred and eight-three (183) consecutive days of any Journey, and the Company shall not be liable in respect of any loss occurring after 12.00 a.m.
on the 184th day after the commencement of any Journey, or the expiry of the Period of Insurance stated in the Certificate of Insurance, whichever is earlier.
Section 4 – Policy Extension 1. In the event that the Insured Person, as a ticket holding passenger on a scheduled Public Conveyance, being prevented from completing the return leg of a Journey within the Period of Insurance, as a result of: (a) the Insured Person’s suffering from a Bodily Injury or Sickness, which is determined to be unfit for travel by a Physician designated by Chubb Assistance at the Physician’s absolute discretion; or (b) the Insured Person being Confined in a Hospital Overseas at the expiry of the Policy; or (c) the Insured Person being quarantined as advised by a Physician.
during the Insured Person Journey, the cover for that Journey shall be automatically extended for up to thirty (30) days without additional premium. 2. In the event that the Insured Person, as a ticket holding passenger on a scheduled Public Conveyance, being prevented from completing the return leg of a Journey within the Period of Insurance, as a result of the scheduled Public Conveyance in which the Insured Person is travelling being unavoidably delayed as a result of strike or industrial actions, adverse weather conditions, natural disasters or mechanical breakdown/derangement of the Public Conveyance or due to grounding of an aircraft as a result of mechanical or structural defect during the Insured Person’s Journey, the cover for that Journey shall be automatically extended for up to fourteen (14) days without additional premium.
10 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. Part 4 General Exclusions This Policy does not cover, and the Company will not in any event be liable to pay any Benefits or indemnify the Insured Person in respect of, any loss which is, directly or indirectly, caused by, a consequence of, arises in connection with or is contributed to by any of the following: 1. Declared or undeclared war or any act of war, invasion, foreign enemy, civil war, rebellion, revolution, insurrection, military or usurped power.
2. Loss, destruction or damage to any property whatsoever or any loss or expense whatsoever arising there from or any consequential loss directly or indirectly caused or contributed by or arising from ionizing radiations or contamination by radio-activity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel. 3. Any willful or intentional acts of the Insured Person whether sane or insane (except in an attempt to save a human life), self-inflicted injury, suicide acts or agreements or any attempt thereat, provoked homicide or assault.
4. The Insured Person acting as a law enforcement officer, emergency medical or fire service personnel, civil defense personnel or military personnel of any country or international authority, whether full- time service or as a volunteer, other than for reservist training under the Section 14 of the Enlistment Act, Chapter 93 of Singapore.
5. The Insured Person engaging in, practicing for or taking part in training in any speed contest or racing (other than on foot) and any professional competition or sports. 6. Any condition, which is or results from or is a complication of infection with Human Deficiency Syndrome (‘HIV’), any variance including Acquired Immune Deficiency Syndrome (‘AIDS’), and AIDS Related Complications (‘ARC’), or any opportunistic infections and/ or malignant neoplasm (tumor) found in the presence of HIV, AIDS or ARC.
7. Any condition which is, results from or a complication of pregnancy, childbirth, miscarriage (except miscarriage due to Bodily Injury) or abortion, intoxication by alcohol or drugs not prescribed by a Physician. 8. Illegal acts (or omissions) of the Insured Person or the Insured Person’s executors, administrators, legal heirs or personal representatives, loss resulting directly or directly from action taken by the Government Authorities including confiscation, seizure, destruction and restriction. 9. The Insured Person engaging in aviation, other than as a fare- paying passenger in, boarding and alighting from any fixed- wing aircraft and/or helicopter provided and operated by a regularly scheduled airline or private unscheduled air chartered company which is duly licensed for the regular transportation of fare- paying passengers.
10. Any loss or expenses which is, directly or indirectly, caused by, a consequence of, arises in connection with or is contributed to by the Insured Person undertaking any Journey against the advice of a Physician or for the purpose of seeking medical attention. 11. Any Pre-existing Conditions. 12. Any prohibition or breach of government regulation or any failure by the Insured Person to take reasonable precautions to avoid a claim under this Policy following the warning of any intended strike, Riot or Civil Commotion through or by general mass media.
13. Any loss or expenses with respect to Cuba or a Specially Designated List or which if reimbursed or paid by the Company would result in the Company being in breach of trade or economic sanctions or other such similar laws or regulations.
14. The Insured Person not taking all reasonable efforts to safeguard his property or to avoid any injury or minimize any claim under the policy. 15. Any condition which is, results from or a complication of suicide or attempted suicide or intentional self-injury. 16. Mental and nervous disorders, including but not limited to insanity.
17. The Insured Person engaging in naval, military or air force service or operation or testing of any kind of conveyance or being employed as a manual worker or whilst engaging in offshore activities like diving, oil-rigging, mining or aerial photography or handling of explosive or loss of or damage to hired or leased equipment. 18. Any condition which results from or is a complication of venereal disease. 19. Any loss or expenses which arises in connection with or is contributed by the Insured Person undertaking any Journey against the travel advice of the Ministry of Foreign Affairs of Singapore or the Ministry of Health of Singapore, in relation to actual or threatened Riot, strike or Civil Commotion, war or warlike situation, outbreak of disease or unsafe health conditions, or impending natural disasters, to the country or territory of Your destination, unless the Journey had already commenced prior to the issuance of the travel advice.
11 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. Part 5 Special Conditions Section 1 – Conditions Applicable To Annual Policies Only 1. Cancellation The Company may cancel this Policy at any time by giving seven (7) days’ notice delivered to the Insured Person or mailed to his last address as shown by the records of the Company stating when thereafter such cancellation shall be effective.
In the event of such cancellation, the Company will return promptly the pro-rata unearned portion of any premium actually paid by the Insured Person. Such cancellation shall be without prejudice to any claim originating prior thereto.
The Insured Person may cancel this Policy at any time by giving notice to the Company provided no claim has arisen during the current Period of Insurance. In the event of such cancellation, the Company will promptly return any portion of the premium paid that has not been deemed to be earned by the Company. The premium deemed to be earned shall be, computed in accordance with the applicable percentage indicated below. Percentage Of Annual Premium 2 Months (Minimum) 40% 3 Months 50% 4 Months 60% 5 Months 70% 6 Months 75% Over 6 Months 100% Such cancellation shall be without prejudice to any event giving rise to a claim under this Policy prior to the effective date of such cancellation.
2. Addition Of Insured Person No person shall be covered by this Policy unless such person is specifically named as an Insured Person and evidenced by a written endorsement to this Policy. Additional premium will be charged on a pro-rata basis for each additional Insured Person included under this Policy after the commencement of the Period of Insurance or at the time of renewal of this Policy. 3. Automatic Renewal Subject to the terms and conditions of this Policy, this Policy will be automatically renewed upon actual receipt of full premium by the Company before the Period of Insurance. The payment of the full premium before expiry of each Period of Insurance thereafter will result in this Policy being renewed.
A renewal certificate will be issued and shall be the evidence of valid cover, unless otherwise notified. The Company reserves the right to amend the premium, terms and conditions of this Policy by giving forty-five (45) days’ written notice of any change(s) to the Insured Person’s address on file. This Policy shall be cancelled automatically and without any written notice from the Company if the full premium is not received by the Company before the expiry of the Period of Insurance. The cancellation shall take effect upon the expiry of the Period of Insurance.
Section 2 – Conditions Applicable To Single Trip Policies Only 1. Premium The Company will not refund the premium once the Certificate of Insurance is issued. 2. Extension And Expansion Of Coverage An Insured Person may at any time during a Journey, obtain an extension of the Period of Insurance or an expansion of the geographical coverage from “South East Asia” to “Asia Pacific”, “Worldwide Excluding USA, Canada and Cuba” or “Worldwide Excluding Cuba”, by notifying the Company of the desired change and paying the appropriate additional premium. Part 6 General Conditions 1. Payment Before Cover Warranty (a) It is hereby agreed and declared that the total premium due must be paid and actually received in full by the Company (or the intermediary through whom this Policy was effected) on or before the Effective Date of the coverage under the Policy or the Renewal Date.
(b) In the event that the total premium due is not paid and actually received in full by the Company (or the intermediary through whom this Policy was effected) on or before the Effective Date or the Renewal Date, no benefits whatsoever shall be payable by the Company.
(c) For Policy where payment is to be made by credit card or bank GIRO, the submission of a complete and properly signed Direct Debit Authorisation form (or such other forms as may be required by the card centre, bank or the Company) to the Company on or before the Effective Date shall be deemed to be payment received by the Company, subject to clause 1(d). (d) In the event of any rejection by the card centre or the bank of the Direct Debit Authorisation form (or any such form referred to in clause 1(c)), or any inability by the Company to obtain payment of the premium by credit card or GIRO deduction due to any
12 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. reason, the Company shall allow a second attempt for the charge and deduction of the outstanding premiums from the relevant card centre or bank. Should the second attempt fail for any reason, the Policy shall be deemed to be cancelled immediately effective from the day of the month when premium was due and unpaid and no benefit shall be payable by the Company.
The Company will inform the Insured Adult of the cancellation by sending a notice in writing to the Insured Adult’s address on file. Any payment received thereafter shall be of no effect whatsoever on the cancellation of the Policy.
2. Entire Contract, Changes This Policy, the Certificate of Insurance and any amendments or endorsements shall constitute the entire contract of insurance. No change to the terms and conditions of this Policy shall be valid unless approved in writing by an authorized representative of the Company and such approval shall be endorsed hereon or attached hereto. No broker or agent has the authority to amend or to waive any of the terms and conditions of this Policy. 3. Conditions Precedent To Liability The liability of the Company for any Benefit under this Policy is conditional upon: (a) the truth of the statements and information as provided to the Company by the Insured Persons; and (b) the due observance and fulfillment of the terms and conditions of this Policy insofar as they relate to anything to be done or complied with by the Insured Persons.
4. Legal Action No action shall be brought to recover on this Policy prior to the expiration of sixty (60) days after written proof of claim has been filed in accordance with the provisions of this Policy. 5. Misrepresentation This Policy shall be voidable in the event of any misrepresentation, misdescription, non-disclosure or concealment of any circumstances by the Insured Persons which is material to this Policy. 6. Fraud If any claim under this Policy shall be, in any respect, fraudulent or if any fraudulent means or devices shall be used by any person to obtain a Benefit under this Policy, the Company shall have no liability in respect of such claim and the Company shall be entitled to terminate this Policy with immediate effect.
7. Claims Procedure On the happening of any occurrence likely to give rise to a claim under this Policy, written notice shall be given to the Company’s Claims Department at 138 Market Street #11-01 CapitaGreen Singapore 048946, as soon as possible and, in any event, within thirty (30) days after the date of the occurrence. The Company will provide the Insured Person with forms for filing proof of claim. Any documents or evidence required by the Company to verify the claim shall be provided by the Insured Person at his own expense. Any medical examination required by the Company to verify the claim will be at the Company’s expense.
The Company shall, in the event of the death of an Insured Person, be entitled to have a post-mortem examination performed at the Company’s expense where it is not prohibited by law.
Failure to notify the Company within the time limit prescribed shall not invalidate the claim if it can be shown, to the Company’s satisfaction, that it was not reasonably possible to give such proof within the prescribed time limit for an otherwise legitimate claim. 8. Payment Of Claims Any Benefits payable under this Policy shall be paid to the Insured Person or to the Insured Person’s estate in the event of the Insured Person’s death, except under Part 7, Section 11 – Chubb Assistance – Emergency Medical Evacuation and Repatriation and Section 12 – Chubb Assistance – Repatriation of Mortal Remains.
Any receipt by the Insured Person of any Benefit payable under this Policy shall in all cases be deemed final and complete discharge of all liability of the Company in respect of such Benefit.
9. Premium Payment The premium as stated in the Certificate of Insurance will be charged to the Nominated Account when due. 10. Termination For Non-Payment Of Premium This Policy shall deem to have been void from the intended Effective Date if the premium is not paid. 11. Right Of Recovery In the event authorization of payment and/or payment is made by the Company or Chubb Assistance or an authorized representative of Chubb Assistance for a medical claim whereby policy liability is not engaged, the Company or Chubb Assistance or an authorized representative of Chubb Assistance reserves the right to recover against the Insured Person the full sum which the Company or Chubb Assistance or an authorized
13 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. representative of Chubb Assistance is liable to the Hospital into which the Insured Person was admitted. 12. No Multiple Policies The Insured Person can only be covered under one (1) travel insurance policy underwritten by the Company for the same Journey. If the Insured Person is covered under more than one (1) such policy, the Company will consider the Insured Person to be covered under the policy with the highest benefits.
13. Compliance With Policy Provisions Failure to comply with any of the provisions contained in this Policy shall invalidate all claims hereunder.
14. Other Insurances Except as otherwise provided in this Policy, if the Insured Person has or should have any other insurance providing cover for the same loss, damage or liability, the Company shall only be liable to pay the balance of any amount not covered by any other insurance. 15. Subrogation In the event of any payment made by the Company under one or more sections of this Policy, the Company will be subrogated to all the Insured Person’s rights of recovery against any person or organization. The Insured Person shall provide the Company with reasonable assistance including but not limited to, executing and delivering any instruments and/or documents.
The Insured Person shall take no actions which may prejudice the Company’s subrogation rights.
16. Notice Of Trust Or Assignment And Third Party Rights The Company shall not be bound or be affected by any notice of any trust, charge, lien, assignment or other dealing with or in relation to this Policy. A person who is not a party to this Policy contract shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of its terms. 17. Arbitration If any dispute or disagreement arises regarding any matter pertaining to or concerning this Policy, the dispute or disagreement must be referred to arbitration in accordance with the provisions of the Arbitration Act (Cap.
10) and any statutory modification or re-enactment thereof then in force, such arbitration to be commenced within three (3) months from the day such parties are unable to settle the dispute or difference. If the Insured Person fail to commence arbitration in accordance with this clause, it is agreed that any cause of action and any right to make a claim that the Insured Person have or may have against the Company shall be extinguished completely. Where there is a dispute or disagreement, the issuance of a valid arbitration award shall also be a condition precedent to the Company’s liability under this Policy.
In no case shall the Insured Person seek to recover on this Policy before the expiration of sixty (60) days after written proof of claim has been submitted to the Company in accordance with the provisions of this Policy. 18. Governing Law This Policy shall be governed by and interpreted in accordance with Singapore law.
19. Interest No amounts payable by the Company under this Policy shall carry interest. 20. Currency Premiums and benefits payable under this Policy shall be in Singapore dollars. 21. Clerical Error A clerical error by the Company shall not invalidate insurance otherwise validly in force, nor continue insurance otherwise not validly in force. 22. Gender A masculine personal pronoun as used herein includes the feminine, wherever the context requires. 23. Policy Owners’ Protection Scheme This Policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC).
Coverage for the Insured Person’s Policy is automatic and no further action is required from the Insured Person. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact the Company or visit the GIA / LIA or SDIC websites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).
24. Personal Data Protection Consent The Insured Person is deemed to give consent and authorisation to the Company to collect, use, disclose, and/or process his/her personal data or information supplied to the Company without further notification to the Insured Person, confidentially with the Company’s affiliated companies, third party service providers, business partners and/or other parties which may be sited outside of Singapore, for administering policies taken out with the Company, customer services and to allow the Company and/or its business partners to perform marketing and related activities, until the Company receives the Insured Person’s written instruction to the contrary.
Upon the Insured Person’s written request, the Company shall, without charge, cease to use
14 My VoyageGuard Travel Insurance © 2018 Chubb. Coverages underwritten by one or more subsidiary companies. Not all coverages available in all jurisdictions. Chubb® and its respective logos, and Chubb. Insured.TM are protected trademarks of Chubb. Published 06/2018. the Insured Person’s personal information for purposes other than those directly related to this Policy. A copy of the Company’s Personal Data Protection Policy can be found at www.chubb.com/sg- privacy and the Insured Person is deemed to have read the same. The Insured Person will write to the Company’s Data Protection Officer at 138 Market Street #11-01 CapitaGreen Singapore 048946 for any request to withdraw his/ her consent, access to and/or correction of any information supplied to the Company and the Company may reserve the right to charge a reasonable fee to offset the administrative costs in complying with access requests.
25. Modification The Company reserves the right to modify the terms and conditions of this Policy within the Period of Insurance by giving the Insured prior notice of at least thirty (30) days, and such modification shall be applicable from the effective date as stated in the Company’s written notice to the Insured Person’s address on file. No modification of this Policy shall be valid unless approved in writing by the authorised representative of the Company, and such approval shall be evidenced by way of an endorsement to this Policy issued by the Company. No broker or agent has the authority to modify or to waive any of the terms and conditions of this Policy.
Part 7 Benefits The benefits payable under the respective Sections in this Part 7 as mentioned below are mutually exclusive: (i) Sections 1 and 2 (ii) Sections 15, 18 and 23 (iii) Sections 17 and 20 (iv) Sections 19 and 21 (v) Sections 25, 26, 36A and 37A Section 1 – Accidental Death And Permanent Disablement Plan Sum Assured Superior S$500,000 per Adult S$250,000 per Adult (70 years old and above) S$125,000 per Child Standard S$250,000 per Adult S$125,000 per Adult (70 years old and above) S$62,500 per Child Essential S$125,000 per Adult S$62,500 per Adult (70 years old and above) S$31,250 per Child If, during the Period of Insurance, whilst the Insured Person is on a Journey, the Insured Person sustains Bodily Injury which results in death and/or Permanent Disablement within one hundred and eighty (180) days after the date of the Accident, the Company will pay up to the relevant Benefit amount specified in the Table of Benefits read with the Certificate of Insurance subject to the terms and conditions of this Policy.
Table Of Benefits Loss Events Compensation Payable % of Capital sum stated in the Certificate of Insurance Accidental Death 100% Permanent Total Disablement 100% Total and Permanent Loss of Speech and Hearing 100% Loss of Sight in both eyes 100% Loss of two Limbs 100% Loss of one Limb 50% Loss of Sight in one eye 50% Total and Permanent Loss of Speech 50% Total and Permanent Loss of Hearing in i) both ears ii) one ear 50% 15% The occurrence of any specific loss for which indemnity is payable under this Section shall at once terminate all insurance under the Policy, but such termination shall be without prejudice to any other claim originating from the Accident causing such loss.
No indemnity will be paid under any circumstances for more than one of the losses, the greatest for which provision is made in this Section. No payment will be made for any loss caused by or resulting from Sickness. Section 2 – Double Public Transport Cover If, during the Period of Insurance, whilst the Insured Person is on a Journey, the Insured Person sustains Bodily Injury under Section 1 – Accidental Death and Permanent Disablement whilst riding as a fare paying passenger in a Public Conveyance, the Company will double the benefit amount payable under Section 1. Section 3 – Overseas Medical And Accidental Dental Expenses Plan Sum Assured Superior S$2,000,000 per Adult S$500,000 per Adult (70 years old and above) S$250,000 per Child Standard S$1,000,000 per Adult S$250,000 per Adult (70 years old and above) S$125,000 per Child Essential S$500,000 per Adult S$125,000 per Adult (70 years old and above) S$62,500 per Child If, during the Period of Insurance, whilst the Insured Person is on a Journey, the Insured Person incurs Medical Expenses as a direct result of Bodily Injury or Sickness, or Dental Expenses as a direct result of Bodily Injury, the Company will indemnify the Insured Person in respect of such expenses up to the relevant Benefit amount specified in the Certificate of Insurance subject to the terms and conditions of this Policy.
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