Source: http://www.google.com/patents/US20030133553?dq=6011510
Timestamp: 2015-03-30 14:31:59
Document Index: 58921343

Matched Legal Cases: ['arty 110', 'arty 130', 'arty 130', 'arty 110', 'arty 110', 'arty 130', 'arty 130', 'arty 110', 'arty 110', 'arty 130', 'arty 130', 'arty 110', 'arty 110', 'arty 130', 'arty 110', 'arty 110', 'arty 110', 'arty 110', 'arty 110', 'arty 110', 'arty 110', 'arty 130', 'arty 130', 'arty 130', 'arty 110', 'arty 110', 'arty 130', 'arty 130', 'arty 130', 'arty 110', 'arty 130', 'arty 110', 'arty 130', 'arty 130', 'arty 130', 'arty 130', 'arty 130', 'arty 130', 'arty 130', 'arty 130', 'arty 130', 'arty 130', 'arty 110', 'arty 130', 'arty 130', 'arty 130', 'arty 130']

Patent US20030133553 - Method and apparatus for delivering enhanced caller identification services ... - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inAdvanced Patent SearchPatentsA method and apparatus are disclosed for delivering enhanced caller identification services to a called party. Caller ID information is extended to include a user document address that is a pointer or hyperlink to a user document containing additional information about the calling party. The user document...http://www.google.com/patents/US20030133553?utm_source=gb-gplus-sharePatent US20030133553 - Method and apparatus for delivering enhanced caller identification services to a called partyAdvanced Patent SearchPublication numberUS20030133553 A1Publication typeApplicationApplication numberUS 10/261,242Publication dateJul 17, 2003Filing dateSep 30, 2002Priority dateJan 15, 2002Also published asWO2003061244A1Publication number10261242, 261242, US 2003/0133553 A1, US 2003/133553 A1, US 20030133553 A1, US 20030133553A1, US 2003133553 A1, US 2003133553A1, US-A1-20030133553, US-A1-2003133553, US2003/0133553A1, US2003/133553A1, US20030133553 A1, US20030133553A1, US2003133553 A1, US2003133553A1InventorsShabbir Khakoo, Venkatesh Krishnaswamy, Anwar Siddiqui, Hal ZennerOriginal AssigneeKhakoo Shabbir A., Venkatesh Krishnaswamy, Siddiqui Anwar A., Zenner Hal B.Export CitationBiBTeX, EndNote, RefManReferenced by (30), Classifications (34), Legal Events (8) External Links: USPTO, USPTO Assignment, EspacenetMethod and apparatus for delivering enhanced caller identification services to a called party
DETAILED DESCRIPTION [0016]FIG. 1 illustrates an exemplary network environment in which the present invention can operate. As shown in FIG. 1, a calling party 110 calls a called party 130 and the call is routed through at least one switch 120, discussed below in conjunction with FIG. 2. According to one aspect of the present invention, the caller ID information that is presented to the called party 130 is extended to include a user document address that is a pointer or hyperlink to a user document containing additional information about the calling party 110 that may be accessed over a network, such as a web page that may be accessed over the Internet. Thus, the user document address may be, for example, a uniform resource locator (URL) identifying an Internet document or a database address identifying a database document or entry. [0017] The document identified by the user document address contains appropriate information that the calling party 110 would like to be presented to the called party 130, for example, on the telephone of the called party 130 or an associated computing device or display, such as a personal computer or personal digital assistant (PDA). The user document may include text, images or audio or any combination of the foregoing. As discussed herein, the present invention is particularly suitable for use with available and emerging Internet technologies, such as the hypertext transfer protocol (HTTP) or a similar Internet protocol for accessing documents, voice over IP (VoIP) or the Session Initiation Protocol (SIP), described, for example, in M. Handley et al., �SIP: Session Initiation Protocol,� RFC 2543 (March 1999). The user document address may also be a link to presence information of the calling party 110, such as information recorded in a SIP registry, or a virtual business card, voice mailbox or calendar of the calling party 110. [0018] While the present invention is illustrated below in conjunction with the processing of calls in an exemplary enterprise communication system, it is not limited to use with any particular configuration of system elements or communication processing application. Those skilled in the art will recognize that the disclosed techniques may be used in any communication system application in which it is desirable to provide enhanced caller ID information to a called party 130. Thus, the term �switch� as used herein should be understood to include a private-branch exchange (PBX) system, an enterprise switch, or other type of telecommunications system switch, as well as other types of processor-based communication control devices. The term �call� as used herein is intended to include not only incoming or outgoing telephone calls but also non-telephonic communications such as data transmissions, voice-over-IP, e-mail or facsimile. [0019]FIG. 2 is a schematic block diagram of an exemplary switch 120 incorporating features of the present invention. The switch 120 may be embodied, for example, as a DEFINITY� Enterprise Communication Service (ECS) communication system switch, available from Avaya Inc. of Basking Ridge, N.J., USA, as modified herein to provide the features and functions of the present invention. While the present invention is illustrated in the context of a SIP-enabled switch 120, other types of known switches may be utilized, as modified herein to support the features and functions of the present invention. In particular, such known switches must be extended to support the direction of a calling party's document address identifier to the called party 130 with a call in accordance with the present invention. The conventional aspects of such switches are well known in the art and therefore not described in detail herein. The switch 120 may be connected to one or more external endpoints, e.g., external terminals or system processing elements, via a network (not shown) or other suitable communication channel(s). [0020] As shown in FIG. 2, the exemplary switch 120 includes a processor 200, a memory 202, a database 204, one or more interfaces 206, a switch fabric 208, and a set of service circuits 210. The processor 200 may be implemented as a central processing unit (CPU), microprocessor, application-specific integrated circuit (ASIC) or other type of digital data processor, as well as various portions or combinations of such elements. The memory 202 may be a random access memory (RAM), a read-only memory (ROM) or combinations of these and other types of electronic memory devices. [0021] The processor 200 operating in conjunction with the memory 202 executes one or more software programs for providing processing and other functions within the switch 120. Such programs may be stored in memory 202 or another storage device accessible to the switch 120 and executed by processor 200 in a conventional manner. [0022] The database 204 may be, e.g., an optical or magnetic disk-based storage device, or other conventional storage device associated with or otherwise accessible to the switch 120. The database 204 may be used to store, e.g., feature assignments to particular feature buttons or codes, directory number assignments to corresponding call appearances or direct facility termination keys, access restrictions, and other administrative information regarding the configuration of the system, as well as other types of information. The service circuits 210 may include tone generators, announcement circuits, etc. These circuits and the interfaces 206 are controlled by processor 200 in implementing call processing functions in the switch 120. [0023] The switch 120 may include additional elements that are omitted from FIG. 2 for simplicity and clarity of illustration. For example, the switch may include a port card for each type of user terminal associated therewith. In addition, it will be appreciated by those skilled in the art that the switch 120 may be configured to support multiple user terminals of different types, e.g., wired deskset terminals, wireless deskset terminals, personal computers, video telephones or other advanced terminals, etc. Also associated with the switch 120 may be an administrator terminal (not shown) that is used to program the operation of the switch 120 during a system administration, e.g., an initial set-up and configuration of the system or a subsequent system-level or user-level reconfiguration. [0024] Other devices not shown in the figures may be associated with the switch 120, such as an adjunct feature server. Such an adjunct may be physically incorporated within the switch, and may be partially or completely implemented using other switch elements such as processor 200 and memory 202. [0025]FIG. 3 illustrates an exemplary signal 300 transmitted from the calling party 110 to the switch 120 in accordance with one embodiment of the present invention. As shown in FIG. 3, the exemplary signal 300 sent by the telephone of the calling party 110 to the switch 120 includes dual tone multiple frequency (DTMF) tones 310 and a user document address 320. The DTMF tones 310 correspond to the telephone number of the called party 130, as entered by the calling party 110 using the keypad of the telephone, in a known manner. It is noted that the user document address 320 may be included in the signal 300 by the telephone of the calling party 110 or by the switch 120, as would be apparent to a person of ordinary skill in the art. [0026] According to another aspect of the present invention, the user document identified by the address 320 can be (i) a static document created, for example, by the calling party 110 or someone on behalf of the calling party 110, such as a system administrator of the calling party 110; (ii) a default document created, for example, in accordance with a policy of the employer or telephone service provider of the calling party 110 (for example, a user document created in accordance with a default policy may always include the name, telephone number, photograph, corporate identifier and company logo of the calling party 110); or (iii) a dynamically generated document based on one or more rules. The dynamically generated document based on one or more rules may alter the content of the document based on various characteristics of the called party 130, such as corporate affiliation or geographic location, or characteristics of the call, such as time of day. [0027]FIG. 4 illustrates an exemplary signal 400 transmitted by the switch 120 to the telephone of the called party 130 in accordance with one embodiment of the present invention. As shown in FIG. 4, the exemplary signal 400 generated by the switch 120 includes a user document address 320 in accordance with the present invention that accompanies one or more rings 410, 440, in addition to any conventional caller ID information 420. It is noted that the user document address 320 of the present invention may completely supercede any conventional caller ID information that is traditionally provided with the call. [0028]FIG. 5 is a flow chart describing an exemplary enhanced caller ID handling process 500 implemented by the switch 120 of FIG. 1. As shown in FIG. 5, the switch 120 initially receives the destination number of the called party 130 during step 510 and obtains the user document address 320 corresponding to the calling party 110 during step 520. As previously indicated, the user document address 320 may be stored by the calling party 110 and appended to the signal 300 or may be retrieved by the switch 120, as would be apparent to a person of ordinary skill in the art. [0029] A test is performed during step 530 to determine if the telephone of the called party 130 identified by the received destination number is available. If it is determined during step 530 that the telephone of the called party 130 is not available, for example, if the telephone of the called party 130 is busy, then the switch 120 waits a predefined interval and retries the number or employs caller ID/calling waiting techniques. A message can be sent to the calling party 110 indicating that the called party 130 is not available and should wait while the switch 120 retries. The switch 120 can optionally call back the calling party 110 when the called party 130 becomes available. [0030] If, however, it is determined during step 530 that the telephone of the called party 130 is available, then the user document address 320 is sent with any conventional caller ID information in the signal 400 to the called party 130 (as shown in FIG. 4). The manner in which the user document address 320 and caller ID information is processed by the called party 130 is discussed in conjunction with FIG. 6. [0031] As shown in FIG. 6, the called party 130 receives an incoming signal 400 from the switch 120 that includes a user document address 320 in addition to any conventional caller ID information, in accordance with the present invention. The telephone unit of the called party 130 retrieves the user document address 320 from the signal 400 and accesses the appropriate user document. In the exemplary implementation shown in FIG. 6, the called party 130 sends an HTTP request 610 for the user document to a server 620 addressed by the user document address 320. The server provides an HTTP response 620 with the requested user document. Thereafter, the requested user document is rendered to the called party 130, for example, on a display 640 associated with the telephone or another device of the called party 130. In this manner, the called party 130 obtains the URL specified by the calling party 110 from the web server 620 specified in the URL (user document address 320) and displays the content of the URL to the called party 130. [0032] For example, the user document address 320 may be a URL, such as http://www.abccorp.com/corporate_directory/personA, that is resolved by a domain name server (DNS) to the server 620. The appropriate document is then provided to the called party 130 in accordance with the HTTP protocol for presentation to the called party 130, for example, on a display associated with the telephone or another device of the called party 130. It is noted that while the exemplary embodiments described herein contemplate the use of textual or image-based user documents, the user documents may also be embodied using other media, such as audio, in addition to or instead of text or image information. [0033] It is to be understood that the embodiments and variations shown and described herein are merely illustrative of the principles of this invention and that various modifications may be implemented by those skilled in the art without departing from the scope and spirit of the invention. Referenced byCiting PatentFiling datePublication dateApplicantTitleUS7139374 *Jul 23, 2002Nov 21, 2006Bellsouth Intellectual Property Corp.System and method for gathering information related to a geographical location of a callee in a public switched telephone networkUS7142653 *Jan 22, 2004Nov 28, 2006International Business Machines CorporationSystem and method for providing caller information across heterogeneous networksUS7215751 *Jan 22, 2004May 8, 2007International Business Machines CorporationSystem and method for processing caller information across heterogeneous networksUS7284197 *Jun 28, 2002Oct 16, 2007Microsoft CorporationSchema-based services for identity-based data access to application settings dataUS7324635 *Apr 30, 2003Jan 29, 2008Telemaze LlcBranch calling and caller ID based call routing telephone featuresUS7536177Mar 30, 2005May 19, 2009Broadcom CorporationEnhanced caller ID information based on access device information via a broadband access gatewayUS7656878 *Dec 3, 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computer program and advertising methodUS8463330Sep 30, 2008Jun 11, 2013Avaya Inc.Intelligent ringtone serviceUS8553849 *Jun 17, 2009Oct 8, 2013Avaya Inc.Personal identification and interactive device for internet-based text and video communication servicesUS8630671Jun 11, 2013Jan 14, 2014Avaya Inc.System and method for message notification based on text modificationUS20100322391 *Jun 17, 2009Dec 23, 2010Avaya Inc.Personal identification and interactive device for internet-based text and video communication servicesUS20120115450 *May 7, 2009May 10, 2012Andreas WitzelPresence Server Based Name InformationUS20130094643 *Apr 29, 2010Apr 18, 2013Telefonaktiebolaget L M Ericsson (Publ)Method and apparatus for handling anonymous callsEP1587291A2 *Apr 5, 2005Oct 19, 2005Broadcom CorporationEnhanced caller ID information based on access device information via a broadband access gatewayEP1613042A2 *Jun 25, 2005Jan 4, 2006Avaya Technology Corp.Adaptive notification about the identity of the caller managed in a network elementEP1662767A2 *Nov 25, 2005May 31, 2006Samsung Electronics Co., Ltd.Ringtone service server, mobile communication terminal and method for setting incoming call notification in a mobile communication terminalEP1749387A1 *May 28, 2004Feb 7, 2007Telefonaktiebolaget LM Ericsson (publ)Communications method and apparatus, database information retrieval method and apparatusEP1761003A1 *Aug 31, 2006Mar 7, 2007LG Electronics Inc.Method for managing caller identification information in a mobile communication terminalEP2287727A2 *Aug 12, 2010Feb 23, 2011Avaya Inc.Pushing identity informationWO2006056210A2 *Nov 29, 2005Jun 1, 2006Blueposition ApsApparatus and method for generation of a data structure comprising information associated with an id of a telecommunication deviceWO2006085069A1 *Feb 8, 2006Aug 17, 2006Psygnificant Services LtdCall notification controlled by call originating systemWO2007064192A1 *Dec 1, 2005Jun 7, 2007Ericsson Telefon Ab L MMultimedia personalized greeting service for circuit switched call setupWO2009023293A1 *Mar 19, 2008Feb 19, 2009Sony Ericsson Mobile Comm AbCustom user pages for participants in a two-way communication* Cited by examinerClassifications U.S. Classification379/142.01, 379/142.07, 379/142.06International ClassificationH04L29/12, H04Q3/72, H04M3/42, H04M15/06, H04L29/08, H04L29/06, H04M1/57Cooperative ClassificationH04L65/1069, H04L29/06, H04M3/42042, H04M1/575, H04Q3/72, H04M1/576, H04L29/12094, H04L61/1529, H04M15/06, H04M3/42076, H04L29/06027, H04L69/329, H04L67/02European ClassificationH04L61/15A4, H04L29/06C2, H04Q3/72, H04M15/06, H04M1/57P, H04L29/06, H04M1/57P1, H04L29/08N1, H04M3/42C1N, H04L29/06M2S1, H04L29/12A2A4Legal EventsDateCodeEventDescriptionMar 13, 2013ASAssignmentFree format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA, INC.;REEL/FRAME:030083/0639Owner name: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE,Effective date: 20130307Jan 10, 2013ASAssignmentFree format text: SECURITY 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