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Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire D and Attestation of Compliance - PDF
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1 Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire D and Attestation of Compliance All other Merchants and all SAQ-Eligible Service Providers Version 1.2 October 2008
2 Document Changes Date Version Description October 1, To align content with new PCI DSS v1.2 and to implement minor changes noted since original v1.1. PCI DSS SAQ D, v1.2, Document Changes October 2008 Copyright 2008 PCI Security Standards Council LLC Page i
3 Table of Contents Document Changes... i PCI Data Security Standard: Related Documents... iii Before You Begin... iv Completing the Self-Assessment Questionnaire...iv PCI DSS Compliance Completion Steps...iv Guidance for Non-Applicability and Exclusion of Certain, Specific Requirements...v Attestation of Compliance, SAQ D Merchant Version... 1 Attestation of Compliance, SAQ D Service Provider Version... 4 Self-Assessment Questionnaire D... 7 Build and Maintain a Secure Network...7 Requirement 1: Install and maintain a firewall configuration to protect data...7 Requirement 2: Do not use vendor-supplied defaults for system passwords and other security parameters...9 Protect Cardholder Data...11 Requirement 3: Protect stored cardholder data...11 Requirement 4: Encrypt transmission of cardholder data across open, public networks..13 Maintain a Vulnerability Management Program...14 Requirement 5: Use and regularly update anti-virus software or programs...14 Requirement 6: Develop and maintain secure systems and applications...14 Implement Strong Access Control Measures...17 Requirement 7: Restrict access to cardholder data by business need-to-know...17 Requirement 8: Assign a unique ID to each person with computer access...17 Requirement 9: Restrict physical access to cardholder data...19 Regularly Monitor and Test Networks...21 Requirement 10: Track and monitor all access to network resources and cardholder data21 Requirement 11: Regularly test security systems and processes...22 Maintain an Information Security Policy...24 Requirement 12: Maintain a policy that addresses information security for employees and contractors...24 Appendix A: Additional PCI DSS Requirements for Shared Hosting Providers 27 Requirement A.1: Shared hosting providers must protect cardholder data environment...27 Appendix B: Compensating Controls Appendix C: Compensating Controls Worksheet Compensating Controls Worksheet Completed Example...30 Appendix D: Explanation of Non-Applicability PCI DSS SAQ D, v1.2, Table of Contents October 2008 Copyright 2008 PCI Security Standards Council LLC Page ii
4 PCI Data Security Standard: Related Documents The following documents were created to assist merchants and service providers in understanding the PCI Data Security Standard and the PCI DSS SAQ. Document PCI Data Security Standard Requirements and Security Assessment Procedures Navigating PCI DSS: Understanding the Intent of the Requirements PCI Data Security Standard: Self-Assessment Guidelines and Instructions PCI Data Security Standard: Self-Assessment Questionnaire A and Attestation PCI Data Security Standard: Self-Assessment Questionnaire B and Attestation PCI Data Security Standard: Self-Assessment Questionnaire C and Attestation PCI Data Security Standard: Self-Assessment Questionnaire D and Attestation PCI Data Security Standard and Payment Application Data Security Standard Glossary of Terms, Abbreviations, and Acronyms Audience All merchants and service providers All merchants and service providers All merchants and service providers Merchants 1 Merchants 1 Merchants 1 Merchants 1 and all service providers All merchants and service providers 1 To determine the appropriate Self-Assessment Questionnaire, see PCI Data Security Standard: Self- Assessment Guidelines and Instructions, Selecting the SAQ and Attestation That Best Apply To Your Organization. PCI DSS SAQ D, v1.2, PCI Data Security Standard: Related Documents October 2008 Copyright 2008 PCI Security Standards Council LLC Page iii
5 Before You Begin Completing the Self-Assessment Questionnaire SAQ D has been developed for all SAQ-eligible service providers, and for all merchants not meeting the descriptions of SAQs A-C as described briefly in the table below and fully in PCI DSS Self-Assessment Questionnaire Instructions and Guidelines. SAQ Validation Type Description SAQ 1 Card-not-present (e-commerce or mail/telephone-order) merchants, all cardholder data functions outsourced. This would never apply to faceto-face merchants. 2 Imprint-only merchants with no electronic cardholder data storage B 3 Stand-alone terminal merchants, no electronic cardholder data storage B 4 Merchants with POS systems connected to the Internet, no electronic cardholder data storage 5 All other merchants (not included in descriptions for SAQs A-C above) and all service providers defined by a payment brand as eligible to complete an SAQ. These merchants not meeting the criteria for SAQs A-C above and all service providers defined by a payment brand as being SAQ-eligible are defined as SAQ Validation Type 5, here and in the PCI DSS Self-Assessment Questionnaire Instructions and Guidelines. While many of the organizations completing SAQ D will need to validate compliance with every PCI DSS requirement, some organizations with very specific business models may find that some requirements do not apply. For example, a company that does not use wireless technology in any capacity would not be expected to validate compliance with the sections of the PCI DSS that are specific to wireless technology. See the guidance below for information about the exclusion of wireless technology and certain other, specific requirements. Each section of this questionnaire focuses on a specific area of security, based on the requirements in the PCI Data Security Standard. PCI DSS Compliance Completion Steps 1. Complete the Self-Assessment Questionnaire (SAQ D) according to the instructions in the Self- Assessment Questionnaire Instructions and Guidelines. 2. Complete a passing vulnerability scan with a PCI SSC Approved Scanning Vendor (ASV), and obtain evidence of a passing scan from the ASV. 3. Complete the Attestation of Compliance in its entirety. 4. Submit the SAQ, evidence of a passing scan, and the Attestation of Compliance, along with any other requested documentation, to your acquirer (for merchants) or to the payment brand or other requester (for service providers). A C D PCI DSS SAQ D, v1.2, Before You Begin October 2008 Copyright 2008 PCI Security Standards Council LLC Page iv
6 Guidance for Non-Applicability and Exclusion of Certain, Specific Requirements Exclusion: If you are required to answer SAQ D to validate your PCI DSS compliance, the following exceptions may be considered. See Non-Applicability below for the appropriate SAQ response. The questions specific to wireless only need to be answered if wireless is present anywhere in your network (for example, Requirements 1.2.3, 2.1.1, and 4.1.1). Note that Requirement 11.1 (use of wireless analyzer) must still be answered even if wireless is not in your network, since the analyzer detects any rogue or unauthorized devices that may have been added without the merchant s knowledge. The questions specific to custom applications and code (Requirements ) only need to be answered if your organization writes its own custom web applications. The questions for Requirements only need to be answered for facilities with sensitive areas as defined here. Sensitive areas refers to any data center, server room or any area that houses systems that store, process, or transmit cardholder data. This excludes the areas where only point-ofsale terminals are present, such as the cashier areas in a retail store. Non-Applicability: These and any other requirements deemed not applicable to your environment must be indicated with N/A in the Special column of the SAQ. Accordingly, complete the Explanation of Non-Applicability worksheet in the Appendix for each N/A entry. PCI DSS SAQ D, v1.2, Before You Begin October 2008 Copyright 2008 PCI Security Standards Council LLC Page v
7 Attestation of Compliance, SAQ D Merchant Version Instructions for Submission The merchant must complete this Attestation of Compliance as a declaration of the merchant s compliance status with the Payment Card Industry Data Security Standard (PCI DSS) Requirements and Security Assessment Procedures. Complete all applicable sections and refer to the submission instructions at PCI DSS Compliance Completion Steps in this document. Part 1. Qualified Security Assessor Company Information (if applicable) Company Name: Lead QSA Contact Name: Telephone: Business Address: Title: City: State/Province: Country: ZIP: URL: Part 2. Merchant Organization Information Company Name: Contact Name: Telephone: Business Address: DBA(S): Title: City: State/Province: Country: ZIP: URL: Part 2a. Type of merchant business (check all that apply): Retailer Telecommunication Grocery and Supermarkets Petroleum E-Commerce Mail/Telephone-Order Others (please specify): List facilities and locations included in PCI DSS review: Part 2b. Relationships Does your company have a relationship with one or more third-party service providers (for example, gateways, web-hosting companies, airline booking agents, loyalty program agents, etc)? Yes No Does your company have a relationship with more than one acquirer? Yes No Part 2c. Transaction Processing Payment Application in use: Payment Application Version: PCI DSS SAQ D, v1.2, Attestation of Compliance, Merchant Version October 2008 Copyright 2008 PCI Security Standards Council LLC Page 1
8 Part 3. PCI DSS Validation Based on the results noted in the SAQ D dated (completion date), (Merchant Company Name) asserts the following compliance status (check one): Compliant: All sections of the PCI SAQ are complete, all questions answered affirmatively, resulting in an overall COMPLIANT rating; and a passing scan has been completed by a PCI SSC Approved Scan Vendor, thereby (Merchant Company Name) has demonstrated full compliance with the PCI DSS. Non-Compliant: Not all sections of the PCI DSS SAQ are complete, or not all questions are answered yes, resulting in an overall NON-COMPLIANT rating, or a passing scan has not been completed by a PCI SSC Approved Scan Vendor, thereby (Merchant Company Name) has not demonstrated full compliance with the PCI DSS. Target Date for Compliance: An entity submitting this form with a status of Non-Compliant may be required to complete the Action Plan in Part 4 of this document. Check with your acquirer or the payment brand(s) before completing Part 4, since not all payment brands require this section. Part 3a. Confirmation of Compliant Status Merchant confirms: PCI DSS Self-Assessment Questionnaire D, Version (version of SAQ), was completed according to the instructions therein. All information within the above-referenced SAQ and in this attestation fairly represents the results of my assessment in all material respects. I have confirmed with my payment application vendor that my payment system does not store sensitive authentication data after authorization. I have read the PCI DSS and I recognize that I must maintain full PCI DSS compliance at all times. No evidence of magnetic stripe (i.e., track) data 2, CAV2, CVC2, CID, or CVV2 data 3, or PIN data 4 storage after transaction authorization was found on ANY systems reviewed during this assessment. Part 3b. Merchant Acknowledgement Signature of Merchant Executive Officer Date Merchant Executive Officer Name Title Merchant Company Represented 2 Data encoded in the magnetic stripe used for authorization during a card-present transaction. Entities may not retain full magnetic-stripe data after transaction authorization. The only elements of track data that may be retained are account number, expiration date, and name. 3 The three- or four-digit value printed on or to the right of the signature panel or on the face of a payment card used to verify cardnot-present transactions. 4 Personal Identification Number entered by cardholder during a card-present transaction, and/or encrypted PIN block present within the transaction message. PCI DSS SAQ D, v1.2, Attestation of Compliance, Merchant Version October 2008 Copyright 2008 PCI Security Standards Council LLC Page 2
9 Part 4. Action Plan for Non-Compliant Status Please select the appropriate Compliance Status for each requirement. If you answer NO to any of the requirements, you are required to provide the date Company will be compliant with the requirement and a brief description of the actions being taken to meet the requirement. Check with your acquirer or the payment brand(s) before completing Part 4, since not all payment brands require this section. Compliance Status (Select One) PCI DSS Requirement Description of Requirement YES NO Remediation Date and Actions (if Compliance Status is NO ) 1 Install and maintain a firewall configuration to protect cardholder data 2 3 Do not use vendor-supplied defaults for system passwords and other security parameters Protect stored cardholder data 4 Encrypt transmission of cardholder data across open, public networks 5 Use and regularly update anti-virus software 6 Develop and maintain secure systems and applications 7 Restrict access to cardholder data by business need to know 8 Assign a unique ID to each person with computer access 9 Restrict physical access to cardholder data 10 Track and monitor all access to network resources and cardholder data 11 Regularly test security systems and processes 12 Maintain a policy that addresses information security PCI DSS SAQ D, v1.2, Attestation of Compliance, Merchant Version October 2008 Copyright 2008 PCI Security Standards Council LLC Page 3
10 Attestation of Compliance, SAQ D Service Provider Version Instructions for Submission The service provider must complete this Attestation of Compliance as a declaration of the service provider s compliance status with the Payment Card Industry Data Security Standard (PCI DSS) Requirements and Security Assessment Procedures. Complete all applicable sections and refer to the submission instructions at PCI DSS Compliance Completion Steps in this document. Part 1. Qualified Security Assessor Company Information (if applicable) Company Name: Lead QSA Contact Name: Telephone: Business Address: Title: City: State/Province: Country: ZIP: URL: Part 2. Service Provider Organization Information Company Name: Contact Name: Telephone: Business Address: Title: City: State/Province: Country: ZIP: URL: Part 2a. Services Services Provided (check all that apply): Authorization Loyalty Programs 3-D Secure Access Control Server Switching IPSP (E-commerce) Process Magnetic-Stripe Transactions Payment Gateway Clearing & Settlement Process MO/TO Transactions Hosting Issuing Processing Others (please specify): List facilities and locations included in PCI DSS review: Part 2b. Relationships Does your company have a relationship with one or more third-party service providers (for example, gateways, web-hosting companies, airline booking agents, loyalty program agents, etc)? Yes No Part 2c: Transaction Processing How and in what capacity does your business store, process and/or transmit cardholder data? Payment Applications in use or provided as part of your service: Payment Application Version: PCI DSS SAQ D, v1.2, Attestation of Compliance, Service Provider Version October 2008 Copyright 2008 PCI Security Standards Council LLC Page 4
11 Part 3. PCI DSS Validation Based on the results noted in the SAQ D dated (completion date of SAQ), (Service Provider Company Name) asserts the following compliance status (check one): Compliant: All sections of the PCI SAQ are complete, and all questions answered yes, resulting in an overall COMPLIANT rating; and a passing scan has been completed by a PCI SSC Approved Scan Vendor, thereby (Service Provider Company Name) has demonstrated full compliance with the PCI DSS. Non-Compliant: Not all sections of the PCI SAQ are complete, or some questions are answered no, resulting in an overall NON-COMPLIANT rating, or a passing scan has not been completed by a PCI SSC Approved Scan Vendor, thereby (Service Provider Company Name) has not demonstrated full compliance with the PCI DSS. Target Date for Compliance: An entity submitting this form with a status of Non-Compliant may be required to complete the Action Plan in Part 4 of this document. Check with your acquirer or the payment brand(s) before completing Part 4, since not all payment brands require this section. Part 3a. Confirmation of Compliant Status Service Provider confirms: Self-Assessment Questionnaire D, Version (insert version number), was completed according to the instructions therein. All information within the above-referenced SAQ and in this attestation fairly represents the results of my assessment. I have read the PCI DSS and I recognize that I must maintain full PCI DSS compliance at all times. No evidence of magnetic stripe (i.e., track) data 5, CAV2, CVC2, CID, or CVV2 data 6, or PIN data 7 storage after transaction authorization was found on ANY systems reviewed during this assessment. Part 3b. Service Provider Acknowledgement Signature of Service Provider Executive Officer Date Service Provider Executive Officer Name Title Service Provider Company Represented Data encoded in the magnetic stripe used for authorization during a card-present transaction. Entities may not retain full magnetic-stripe data after transaction authorization. The only elements of track data that may be retained are account number, expiration date, and name. The three- or four-digit value printed on or to the right of the signature panel or on the face of a payment card used to verify cardnot-present transactions. Personal Identification Number entered by cardholder during a card-present transaction, and/or encrypted PIN block present within the transaction message. PCI DSS SAQ D, v1.2, Attestation of Compliance, Service Provider Version October 2008 Copyright 2008 PCI Security Standards Council LLC Page 5
12 Part 4. Action Plan for Non-Compliant Status Please select the appropriate Compliance Status for each requirement. If you answer NO to any of the requirements, you are required to provide the date Company will be compliant with the requirement and a brief description of the actions being taken to meet the requirement. Check with your acquirer or the payment brand(s) before completing Part 4, since not all payment brands require this section. Compliance Status (Select One) PCI DSS Requirement Description of Requirement YES NO 1 Install and maintain a firewall configuration to protect cardholder data Remediation Date and Actions (if Compliance Status is NO ) 2 3 Do not use vendor-supplied defaults for system passwords and other security parameters Protect stored cardholder data 4 Encrypt transmission of cardholder data across open, public networks 5 Use and regularly update anti-virus software 6 Develop and maintain secure systems and applications 7 Restrict access to cardholder data by business need to know 8 Assign a unique ID to each person with computer access 9 Restrict physical access to cardholder data 10 Track and monitor all access to network resources and cardholder data 11 Regularly test security systems and processes 12 Maintain a policy that addresses information security PCI DSS SAQ D, v1.2, Attestation of Compliance, Service Provider Version October 2008 Copyright 2008 PCI Security Standards Council LLC Page 6
13 Self-Assessment Questionnaire D Date of Completion: Build and Maintain a Secure Network Requirement 1: Install and maintain a firewall configuration to protect data Question Response: Yes No Special 1.1 Do established firewall and router configuration standards include the following? A formal process for approving and testing all external network connections and changes to the firewall and router configurations? Current network diagrams with all connections to cardholder data, including any wireless networks? Requirements for a firewall at each Internet connection and between any demilitarized zone (DMZ) and the internal network zone? Description of groups, roles, and responsibilities for logical management of network components? Documentation and business justification for use of all services, protocols, and ports allowed, including documentation of security features implemented for those protocols considered to be insecure? Requirement to review firewall and router rule sets at least every six months)? 1.2 Does the firewall configuration restrict connections between untrusted networks and any system in the cardholder data environment as follows: Note: An untrusted network is any network that is external to the networks belonging to the entity under review, and/or which is out of the entity's ability to control or manage Restrict inbound and outbound traffic to that which is necessary for the cardholder data environment? Secure and synchronize router configuration files? Include installation of perimeter firewalls between any wireless networks and the cardholder data environment, and configure these firewalls to deny or control (if such traffic is necessary for business purposes) any traffic from the wireless environment into the cardholder data environment? Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 7
14 Question Response: Yes No Special 1.3 Does the firewall configuration prohibit direct public access between the Internet and any system component in the cardholder data environment? Is a DMZ implemented to limit inbound and outbound traffic to only protocols that are necessary for the cardholder environment? Is inbound Internet traffic limited to IP addresses within the DMZ? Are direct routes prohibited for inbound or outbound traffic between the Internet and the cardholder data environment? Are internal addresses prohibited from passing from the Internet into the DMZ? Is outbound traffic restricted from the cardholder data environment to the Internet such that outbound traffic can only access IP addresses within the DMZ? Is stateful inspection, also known as dynamic packet filtering, implemented (that is, only established connections are allowed into the network)? Is the database placed in an internal network zone, segregated from the DMZ? Has IP-masquerading been implemented to prevent internal addresses from being translated and revealed on the Internet, using RFC 1918 address space? Use Network address translation (NAT) technologies for example, port address translation (PAT). 1.4 Has personal firewall software been installed on any mobile and/or employee-owned computers with direct connectivity to the Internet (for example, laptops used by employees), which are used to access the organization s network? Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 8
15 Requirement 2: Do not use vendor-supplied defaults for system passwords and other security parameters Question Response: Yes No Special 2.1 Are vendor-supplied defaults always changed before installing a system on the network? Examples include passwords, simple network management protocol (SNMP) community strings, and elimination of unnecessary accounts (a) Are defaults** for wireless environments connected to the cardholder data environment or transmitting cardholder data changed before installing a wireless system? ** Such wireless environment defaults include but are not limited to default wireless encryption keys, passwords, and SNMP community strings. (b) Are wireless device security settings enabled for strong encryption technology for authentication and transmissions? 2.2 (a) Have configuration standards been developed for all system components? (b) Do these standards address all known security vulnerabilities and are they consistent with industry-accepted system hardening standards for example, SysAdmin Audit Network Security (SANS), National Institute of Standards Technology (NIST), and Center for Internet Security (CIS)? (c) Do controls ensure the following? Is only one primary function implemented per server? Are all unnecessary and insecure services and protocols disabled (services and protocols not directly needed to perform the device s specified function)? Are system security parameters configured to prevent misuse? Has all unnecessary functionality such as scripts, drivers, features, subsystems, file systems, and unnecessary web servers been removed? 2.3 Is all non-console administrative access encrypted? Use technologies such as SSH, VPN, or SSL/TLS for web-based management and other non-console administrative access. Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 9
16 Question Response: Yes No Special 2.4 If you are a shared hosting provider, are your systems configured to protect each entity s hosted environment and cardholder data? See Appendix A: Additional PCI DSS Requirements for Shared Hosting Providers for specific requirements that must be met. Copyright 2008 PCI Security Standards Council LLC Page 10
17 Protect Cardholder Data Requirement 3: Protect stored cardholder data Question Response: Yes No Special 3.1 (a) Is storage of cardholder data kept to a minimum, and is storage amount and retention time limited to that which is required for business, legal, and/or regulatory purposes? (b) Is there a data-retention and disposal policy, and does it include limitations as stated in (a) above? 3.2 Do all systems adhere to the following requirements regarding storage of sensitive authentication data after authorization (even if encrypted)? Do not store the full contents of any track from the magnetic stripe (located on the back of a card, contained in a chip, or elsewhere). This data is alternatively called full track, track, track 1, track 2, and magnetic-stripe data. Note: In the normal course of business, the following data elements from the magnetic stripe may need to be retained: The cardholder s name, Primary account number (PAN), Expiration date, and Service code To minimize risk, store only these data elements as needed for business. NEVER store the card verification code or value or PIN verification value data elements. Note: See PCI DSS and PA-DSS Glossary of Terms, Abbreviations, and Acronyms for additional information Do not store the card-validation code or value (three-digit or four-digit number printed on the front or back of a payment card) used to verify card-not-present transactions. Note: See PCI DSS and PA-DSS Glossary of Terms, Abbreviations, and Acronyms for additional information Do not store the personal identification number (PIN) or the encrypted PIN block. 3.3 Is the PAN masked when displayed (the first six and last four digits are the maximum number of digits to be displayed)? Notes: This requirement does not apply to employees and other parties with a specific need to see the full PAN; This requirement does not supersede stricter requirements in place for displays of cardholder data for example, for pointof-sale (POS) receipts. Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 11
18 Question Response: Yes No Special 3.4 Is PAN, at a minimum, rendered unreadable anywhere it is stored (including data on portable digital media, backup media, and in logs,) by using any of the following approaches? One-way hashes based on strong cryptography Truncation Index tokens and pads (pads must be securely stored) Strong cryptography with associated key management processes and procedures. The MINIMUM account information that must be rendered unreadable is the PAN. If for some reason, a company is unable to render the PAN unreadable, refer to Appendix B: Compensating Controls. Note: Strong cryptography is defined in the PCI DSS and PA-DSS Glossary of Terms, Abbreviations, and Acronyms If disk encryption (rather than file- or column-level database encryption) is used: (a) Is logical access managed independently of native operating system access control mechanisms (for example, by not using local user account databases)? (b) Are decryption keys independent of user accounts? 3.5 Are cryptographic keys used for encryption of cardholder data protected against both disclosure and misuse? Is access to cryptographic keys restricted to the fewest number of custodians necessary? Are cryptographic keys stored securely, and in the fewest possible locations and forms? 3.6 (a) Are all key-management processes and procedures for cryptographic keys used for encryption of cardholder data, fully documented and implemented? (b) Do they include the following? Generation of strong cryptographic keys Secure cryptographic key distribution Secure cryptographic key storage Periodic changing of cryptographic keys: As deemed necessary and recommended by the associated application (for example, re-keying), preferably automatically At least annually Retirement or replacement of old or suspected compromised cryptographic keys Split knowledge and establishment of dual control of cryptographic keys Copyright 2008 PCI Security Standards Council LLC Page 12
19 Question Response: Yes No Special Prevention of unauthorized substitution of cryptographic keys Requirement for cryptographic-key custodians to sign a form stating that they understand and accept their key-custodian responsibilities. Requirement 4: Encrypt transmission of cardholder data across open, public networks Question Response: Yes No Special 4.1 Are strong cryptography and security protocols, such as SSL/TLS or IPSEC, used to safeguard sensitive cardholder data during transmission over open, public networks? Examples of open, public networks that are in scope of the PCI DSS are the Internet, wireless technologies, Global System for Mobile communications (GSM), and General Packet Radio Service (GPRS) Are industry best practices (for example, IEEE i) used to implement strong encryption for authentication and transmission for wireless networks transmitting cardholder data or connected to the cardholder data environment? Notes: For new wireless implementations, it is prohibited to implement WEP after March 31, For current wireless implementations, it is prohibited to use WEP after June 30, Are policies, procedures, and practices in place to preclude the sending of unencrypted PANs by end-user messaging technologies (for example, , instant messaging, chat)? Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 13
20 Maintain a Vulnerability Management Program Requirement 5: Use and regularly update anti-virus software or programs Question Response: Yes No Special 5.1 Is anti-virus software deployed on all systems, particularly personal computers and servers, commonly affected by malicious software? Are all anti-virus programs capable of detecting, removing, and protecting against all known types of malicious software? 5.2 Are all anti-virus mechanisms current, actively running, and capable of generating audit logs? Requirement 6: Develop and maintain secure systems and applications Question Response: Yes No Special* 6.1 (a) Do all system components and software have the latest vendor-supplied security patches installed? (b) Are critical security patches installed within one month of release? Note: An organization may consider applying a risk-based approach to prioritize their patch installations. For example, by prioritizing critical infrastructure (for example, public-facing devices and systems, databases) higher than less-critical internal devices, to ensure high-priority systems and devices are addressed within one month, and addressing less critical devices and systems within three months. 6.2 (a) Is there a process to identify newly discovered security vulnerabilities (for example, subscribe to alert services freely available on the Internet)? (b) Are configuration standards updated as required by PCI DSS Requirement 2.2 to address new vulnerability issues? 6.3 (a) Are software applications developed in accordance with PCI DSS (for example, secure authentication and logging) and based on industry best practices, and do they incorporate information security throughout the software development life cycle? (b) Do controls ensure the following? Testing of all security patches and system and software configuration changes before deployment, including but not limited to the following: Validation of all input (to prevent cross-site scripting, injection flaws, malicious file execution, etc.) Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 14
21 Question Response: Yes No Special Validation of proper error handling Validation of secure cryptographic storage Validation of secure communications Validation of proper role-based access control (RBAC) Separate development/test and production environments? Separation of duties between development/test and production environments? Production data (live PANs) are not used for testing or development? Removal of test data and accounts before production systems become active? Removal of custom application accounts, user IDs, and passwords before applications become active or are released to customers? Review of custom code prior to release to production or customers in order to identify any potential coding vulnerability? Note: This requirement for code reviews applies to all custom code (both internal and public-facing), as part of the system development life cycle required by PCI DSS Requirement 6.3. Code reviews can be conducted by knowledgeable internal personnel. Web applications are also subject to additional controls, if they are public-facing, to address ongoing threats and vulnerabilities after implementation, as defined at PCI DSS Requirement (a) Are change control procedures followed for all changes to system components? (b) Do procedures ensure the following? Documentation of impact? Management sign-off by appropriate parties? Testing of operational functionality? Back-out procedures? Copyright 2008 PCI Security Standards Council LLC Page 15
22 Question Response: Yes No Special 6.5 (a) Are all web applications (internal and external, and including web administrative access to application) developed based on secure coding guidelines such as the Open Web Application Security Project Guide? (b) Is prevention of common coding vulnerabilities covered in software development processes, including the following? Note: The vulnerabilities listed at through were current in the OWASP guide when PCI DSS v1.2 was published However, if and when the OWASP guide is updated, the current version must be used for these requirements Cross-side scripting (XSS)? Injection flaws, particularly SQL injection? Also consider LDAP and Xpath injection flaws as well as other injection flaws Malicious file execution? Insecure direct object references? Cross-site request forgery (CSRF)? Information leakage and improper error handling? Broken authentication and session management? Insecure cryptographic storage? Insecure communications? Failure to restrict URL access? 6.6 For public-facing web applications, are new threats and vulnerabilities addressed on an ongoing basis, and are these applications protected against known attacks by applying either of the following methods? Reviewing public-facing web applications via manual or automated application vulnerability security assessment tools or methods, at least annually and after any changes; or Installing a web-application layer firewall in front of publicfacing web applications. Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 16
23 Implement Strong Access Control Measures Requirement 7: Restrict access to cardholder data by business need-to-know Question Response: Yes No Special (a) Is access to system components and cardholder data limited to only those individuals whose jobs require such access? (b) Do access limitations include the following: Restriction of access rights to privileged user IDs to least privileges necessary to perform job responsibilities? Assignment of privileges based on individual personnel s job classification and function? Requirement for an authorization form signed by management that specifies required privileges? Implementation of an automated access control system? (a) Is an access control system in place for systems with multiple users to restrict access based on a user s need to know, and is it set to deny all unless specifically allowed? (b) Does this access control system include the following: Coverage of all system components? Assignment of privileges to individuals based on job classification and unction? Default deny-all setting? Requirement 8: Assign a unique ID to each person with computer access Question Response: Yes No Special* 8.1 Are all users assigned a unique ID before allowing them to access system components or cardholder data? 8.2 In addition to assigning a unique ID, is one or more of the following methods employed to authenticate all users? Password or passphrase Two-factor authentication (for example, token devices, smart cards, biometrics, or public keys) Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 17
24 Question Response: Yes No Special 8.3 Is two-factor authentication incorporated for remote access (network-level access originating from outside the network) to the network by employees, administrators, and third parties? Use technologies such as remote authentication and dial-in service (RADIUS) or terminal access controller access control system (TACACS) with tokens; or VPN (based on SSL/TLS or IPSEC) with individual certificates. 8.4 Are all passwords rendered unreadable during transmission and storage on all system components using strong cryptography (defined in PCI DSS and PA-DSS Glossary of Terms, Abbreviations, and Acronyms)? 8.5 Are proper user authentication and password management controls in place for non-consumer users and administrators on all system components, as follows? Are addition, deletion, and modification of user IDs, credentials, and other identifier objects controlled? Is user identity verified before performing password resets? Are first-time passwords set to a unique value for each user and must each user change their password immediately after the first use? Is access for any terminated users immediately revoked? Are inactive user accounts removed or disabled at least every 90 days? Are accounts used by vendors for remote maintenance enabled only during the time period needed? Are password procedures and policies communicated to all users who have access to cardholder data? Are group, shared, or generic accounts and passwords prohibited? Must user passwords be changed at least every 90 days? Is a minimum password length of at least seven characters required? Must passwords contain both numeric and alphabetic characters? Must an individual submit a new password that is different from any of the last four passwords he or she has used? Are repeated access attempts limited by locking out the user ID after no more than six attempts? Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 18
25 Question Response: Yes No Special Is the lockout duration set to a minimum of 30 minutes or until administrator enables the user ID? If a session has been idle for more than 15 minutes, must the user re-enter the password to re-activate the terminal? Is all access to any database containing cardholder data authenticated? (This includes access by applications, administrators, and all other users.) Requirement 9: Restrict physical access to cardholder data Question Response: Yes No Special 9.1 Are appropriate facility entry controls in place to limit and monitor physical access to systems in the cardholder data environment? (a) Do video cameras or other access-control mechanisms monitor individual physical access to sensitive areas? Note: Sensitive areas refers to any data center, server room, or any area that houses systems that store cardholder data. This excludes the areas where only point-of-sale terminals are present such as the cashier areas in a retail store. (b) Is data collected from video cameras reviewed and correlated with other entries? (c) Is data from video cameras stored for at least three months, unless otherwise restricted by law? Is physical access to publicly accessible network jacks restricted? Is physical access to wireless access points, gateways, and handheld devices restricted? 9.2 Are procedures in place to help all personnel easily distinguish between employees and visitors, especially in areas where cardholder data is accessible? For purposes of this requirement, an employee refers to full-time and part-time employees, temporary employees and personnel, and contractors and consultants who are resident on the entity s site. A visitor is defined as a vendor, guest of an employee, service personnel, or anyone who needs to enter the facility for a short duration, usually not more than one day. 9.3 Are all visitors handled as follows: Authorized before entering areas where cardholder data is processed or maintained? Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 19
26 Question Response: Yes No Special Given a physical token (for example, a badge or access device) that expires and that identifies the visitors as nonemployees? Asked to surrender the physical token before leaving the facility or at the date of expiration? (a) Is a visitor log in use to maintain a physical audit trail of visitor activity? (b) Are the visitor s name, the firm represented, and the employee authorizing physical access documented on the log? (c) Is visitor log retained for a minimum of three months, unless otherwise restricted by law? (a) Are media back-ups stored in a secure location, preferably in an off-site facility, such as an alternate or backup site, or a commercial storage facility? (b) Is this location s security reviewed at least annually? 9.6 Are all paper and electronic media that contain cardholder data physically secure? 9.7 (a) Is strict control maintained over the internal or external distribution of any kind of media that contains cardholder data? (b) Do controls include the following: Is the media classified so it can be identified as confidential? Is the media sent by secured courier or other delivery method that can be accurately tracked? 9.8 Are processes and procedures in place to ensure management approval is obtained prior to moving any and all media containing cardholder data from a secured area (especially when media is distributed to individuals)? 9.9 Is strict control maintained over the storage and accessibility of media that contains cardholder data? (a) Are inventory logs of all media properly maintained? (b) Are media inventories conducted at least annually? 9.10 Is media containing cardholder data destroyed when it is no longer needed for business or legal reasons? Destruction should be as follows: Are hardcopy materials shredded, incinerated, or pulped so that cardholder data cannot be reconstructed? Is electronic media with cardholder data rendered unrecoverable so that cardholder data cannot be reconstructed? Copyright 2008 PCI Security Standards Council LLC Page 20
27 Regularly Monitor and Test Networks Requirement 10: Track and monitor all access to network resources and cardholder data Question Response: Yes No Special 10.1 Is a process in place to link all access to system components (especially access done with administrative privileges such as root) to each individual user? 10.2 Are automated audit trails implemented for all system components to reconstruct the following events: All individual user accesses to cardholder data? All actions taken by any individual with root or administrative privileges? Access to all audit trails? Invalid logical access attempts? Use of identification and authentication mechanisms? Initialization of the audit logs? Creation and deletion of system-level object? 10.3 Are the following audit trail entries recorded for all system components for each event: User identification? Type of event? Date and time? Success or failure indication? Origination of event? Identity or name of affected data, system component, or resource? 10.4 Are all critical system clocks and times synchronized? 10.5 (a) Are audit trails secured so they cannot be altered? (b) Do controls ensure the following? Is viewing of audit trails limited to those with a job-related need? Are audit trail files protected from unauthorized modifications? Are audit trail files promptly backed up to a centralized log server or media that is difficult to alter? Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 21
28 Question Response: Yes No Special Are logs for external-facing technologies written onto a log server on the internal LAN? Is file-integrity monitoring or change-detection software used on logs to ensure that existing log data cannot be changed without generating alerts (although new data being added should not cause an alert)? 10.6 Are logs for all system components reviewed at least daily? Log reviews must include those servers that perform security functions like intrusion detection system (IDS) and authentication, authorization, and accounting protocol (AAA) servers (for example, RADIUS). Note: Log harvesting, parsing, and alerting tools may be used to achieve compliance with Requirement Is audit trail history retained for at least one year, with a minimum of three months history immediately available for analysis (for examples, online, archived, or restorable from backup)? Requirement 11: Regularly test security systems and processes Question Response: Yes No Special* 11.1 Is the presence of wireless access points tested for by using a wireless analyzer at least quarterly or by deploying a wireless IDS/IPS to identify all wireless devices in use? 11.2 Are internal and external network vulnerability scans run at least quarterly and after any significant change in the network (such as new system component installations, changes in network topology, firewall rule modifications, product upgrades)? Note: Quarterly external vulnerability scans must be performed by an Approved Scanning Vendor (ASV) qualified by Payment Card Industry Security Standards Council (PCI SSC). Scans conducted after network changes may be performed by the company s internal staff (a) Is external and internal penetration testing performed at least once a year and after any significant infrastructure or application upgrade or modification (such as an operating system upgrade, a sub-network added to the environment, or a web server added to the environment)? (b) Do these penetration tests include the following: Network-layer penetration tests? Application-layer penetration tests? Not Applicable (N/A) or Compensating Control Used. Organizations using this section must complete the Compensating Control Worksheet or Explanation of Non-Applicability Worksheet, as appropriate, in the Appendix. Copyright 2008 PCI Security Standards Council LLC Page 22