Source: https://www.legislation.gov.au/Details/F2019C00619/Text
Timestamp: 2020-04-06 12:56:58
Document Index: 224313496

Matched Legal Cases: ['art 3', 'art 3', 'art 3', 'art 13', 'art 3', 'art 37', 'art 5', 'art 1', 'art 2', 'art 3', 'art 3']

Details: F2019C00619
- F2019C00619
Principles as amended, taking into account amendments up to User Rights Amendment (Charter of Aged Care Rights) Principles 2019
Aged Care Legislation Amendment (Comparability of Home Care Pricing Information) Principles 2019 - F2019L00288
sch 2 (items 2-6)
User Rights Amendment (Charter of Aged Care Rights) Principles 2019 - F2019L00356
sch 1 (items 1-15), sch 2 (items 1-6), sch 3 (item 1)
F2019C00619
Part 3A—Flexible care services
Includes amendments up to: F2019L00356
Registered: 31 July 2019
This is a compilation of the User Rights Principles 2014 that shows the text of the law as amended and in force on 1 July 2019 (the compilation date).
Division 1—Purpose of this Part 3
5............ Purpose of this Part....................................................................................................... 3
Division 2—Responsibilities of approved providers of residential care—general 4
6............ Security of tenure—when approved provider may ask or require care recipient to leave residential care service 4
7............ Security of tenure—notice requirements........................................................................ 5
8............ Access to residential care service by people acting for care recipients, advocates and community visitors 6
9............ Rights of care recipients provided with residential care................................................. 6
9A......... Responsibility not to act inconsistently with legal and consumer rights of care recipients 6
10.......... Other responsibilities—restrictions on moving care recipient within residential care service 7
Division 3—Responsibilities of approved providers of residential care—provision of information 8
11.......... Information to be given to new care recipient about rights and responsibilities............. 8
12.......... Statement of audited accounts........................................................................................ 9
13.......... Information to be given to continuing residential care recipient moving between services 9
Division 4—Resident agreements 11
14.......... Entry into resident agreement...................................................................................... 11
15.......... Provisions of resident agreement................................................................................. 11
Part 3—Home care services 13
Division 1—Purpose of this Part 13
16.......... Purpose of this Part..................................................................................................... 13
Division 2—Responsibilities of approved providers of home care—general 15
17.......... Security of tenure........................................................................................................ 15
18.......... Access to home care service by advocates................................................................... 15
19.......... Rights of care recipients provided with home care...................................................... 16
19AA.... Responsibility not to act inconsistently with legal and consumer rights of care recipients 16
19AB.... Responsibility to prevent damage to care recipient’s property..................................... 16
19AC.... Responsibility to provide information to assist care recipients to choose best care and services 16
19AD.... Responsibility to provide written plan of care and services......................................... 16
19AE..... Responsibility to provide clear and understandable invoices....................................... 16
19AF..... Responsibility to review fees periodically and on request........................................... 17
Division 2A—Responsibilities of approved providers of home care—provision of pricing information to Secretary 18
19B....... Notice of common care and services and prices and fees............................................ 18
19C....... Notice of all care and services and prices and fees...................................................... 19
19D....... Annual review of notices of care and services and prices and fees.............................. 20
Division 3—Responsibilities of approved providers of home care—provision of information to care recipients 21
20.......... Information to be given to new care recipient about rights and responsibilities........... 21
21.......... Information to be given to continuing home care recipient to be provided with new home care service 22
21A....... Individualised budget to be given to care recipient...................................................... 22
21B....... Monthly statement of available funds and expenditure to be given to care recipient.... 23
Division 3A—Responsibilities of approved providers of home care—unspent home care amounts and exit amounts 25
Subdivision A—Definitions 25
21C....... Meaning of unspent home care amount...................................................................... 25
21D....... Meaning of Commonwealth portion, care recipient portion and transfer portion...... 26
Subdivision B—Responsibilities to give notices and make payments in relation to unspent home care amounts 28
21E........ Responsibility to give notice of unspent home care amount........................................ 28
21F........ Responsibility to pay care recipient portion, Commonwealth portion and transfer portion 29
21G....... Requirement to provide notice..................................................................................... 30
Subdivision C—Responsibilities in relation to exit amounts 30
21H....... Responsibilities in relation to exit amounts.................................................................. 30
21J........ Published exit amounts................................................................................................ 31
Division 3B—Responsibilities of approved providers of home care—pricing 32
21K....... Business costs not to be charged for separately........................................................... 32
21L........ Prices and business costs to be kept to reasonable amounts........................................ 32
21M...... Prices charged for common care and services, and fees, to be those in home care agreement 32
Division 4—Home care agreements 34
22.......... Entry into home care agreement................................................................................... 34
23.......... Provisions of home care agreement............................................................................. 34
Part 3A—Flexible care services 37
Division 1—Purpose of this Part 37
23AA.... Purpose of this Part..................................................................................................... 37
Division 2—Responsibilities of approved providers of flexible care—general 38
23AB.... Maximum amount that may be charged for care and services—short‑term restorative care 38
23AC.... Access by advocates to flexible care service—short‑term restorative care................... 38
23AD.... Rights of care recipients—short‑term restorative care................................................. 38
23ADA. Responsibility not to act inconsistently with legal and consumer rights of care recipients 38
23ADB. Responsibility to prevent damage to care recipient’s property..................................... 39
23ADC. Responsibility to provide information to assist care recipients to choose best care and services 39
23ADD. Responsibility to provide written plan of care and services......................................... 39
23ADE.. Responsibility to provide clear and understandable invoices....................................... 39
23ADF.. Responsibility to review fees on request..................................................................... 39
Division 3—Responsibilities of approved providers of flexible care—provision of information 40
23AE..... Information to be given to new care recipient about rights and responsibilities—short‑term restorative care 40
Division 4—Flexible care agreements 41
23AF..... Entry into flexible care agreement—short‑term restorative care................................... 41
23AG.... Provisions of flexible care agreement—short‑term restorative care............................. 41
Part 5—Transitional provisions 43
Division 1—Transitional provisions relating to the User Rights Amendment (Consumer Directed Care) Principles 2015 43
25.......... Individualised budgets for care recipients being provided with home care.................. 43
26.......... Home care agreements................................................................................................. 43
Division 2—Transitional provisions relating to the Aged Care Legislation Amendment (Increasing Consumer Choice) Principles 2016 44
27.......... Meaning of Amending Principles................................................................................ 44
28.......... Application of amendments made by Part 1 of Schedule 1 to the Amending Principles 44
29.......... Transitional provision in relation to published exit amounts........................................ 44
30.......... Application of amendments made by Part 2 of Schedule 1 to the Amending Principles 44
31.......... Transitional provision for exit amounts specified in home care agreements before commencement 45
Division 3—Transitional provision relating to the Aged Care Quality and Safety Commission (Consequential Amendments) Rules 2018 46
32.......... Transitional provision in relation to flexible care agreements...................................... 46
Division 5—Transitional provisions relating to the Aged Care Legislation Amendment (Comparability of Home Care Pricing Information) Principles 2019 49
34.......... Transitional provision in relation to home care agreements and pricing....................... 49
Schedule 1—Charter of Aged Care Rights 50
business costs, for an approved provider of home care:
(a) means the costs of running a business that are not directly related to the provision of home care (for example, office rent, insurance and marketing); and
(b) does not include the costs of the matters mentioned in paragraphs 19B(1)(b), (c) and (d) (certain travel, subcontracting arrangements and package management).
flexible care agreement means an agreement referred to in Division 4 of Part 3A.
(a) means the activities that an approved provider of home care is required to undertake, by or under the Act:
(i) in managing the provision of a package of care and services to a care recipient to whom the approved provider provides, or is to provide, home care; and
(ii) in managing the quality of the care and services included in the package; and
(b) does not include care management as described in item 3 of the table in clause 2 of Schedule 3 to the Quality of Care Principles 2014.
Note: Package management includes, for example, activities required to comply with responsibilities under section 63‑1 of the Act (accountability), activities required to comply with standards set out in the Quality of Care Principles 2014, making claims for home care subsidy under section 47‑4 of the Act and the preparation of individualised budgets and monthly statements under sections 21A and 21B of these principles.
specialist dementia care agreement means an agreement, between the Secretary and an approved provider of a residential care service, for the provision of specialist care for persons with very severe behavioural and psychological symptoms of dementia under the Specialist Dementia Care Program (a program under which the Commonwealth provides grants to some such providers to provide such care).
(c) the rights of care recipients (see paragraph 56‑1(m) of the Act);
(ca) the care recipient has been receiving care under a specialist dementia care agreement and a clinical advisory committee constituted in accordance with the agreement has determined that the care recipient is not suitable to continue receiving that care; or
(ca) the care recipient has been receiving care under a specialist dementia care agreement and the move is because a clinical advisory committee constituted in accordance with the agreement has determined that the care recipient is not suitable to continue receiving that care; or
(a) the care recipient’s rights and responsibilities, including the rights mentioned in the “Charter of Aged Care Rights” set out in Schedule 1;
(1) For section 56‑2 of the Act, this Part specifies responsibilities of an approved provider in relation to care recipients to whom the approved provider provides, or is to provide, home care through a home care service, including in relation to the following:
(a) the security of tenure that the provider must provide to care recipients receiving home care through the service (see paragraph 56‑2(f) of the Act);
(c) the rights of care recipients (see paragraph 56‑2(k) of the Act);
(ca) the information the provider must give the Secretary about prices and fees for providing care and services (see paragraph 56‑2(l) of the Act);
(d) the information the provider must give care recipients (see paragraph 56‑2(l) of the Act);
(e) the prices and fees that the approved provider may charge care recipients for providing care and services (see paragraph 56‑2(l) of the Act).
(a) for paragraphs 46‑1(1)(f) and 56‑2(l) of the Act and paragraph 46‑1(1)(f) of the Aged Care (Transitional Provisions) Act 1997, the responsibilities of an approved provider of home care in relation to care recipients to whom the approved provider provides, or has provided, home care in dealing with the care recipients’ unspent home care amounts and in relation to exit amounts; and
(1) For paragraph 56‑2(f) of the Act, this section specifies the security of tenure that an approved provider of home care must provide to a care recipient to whom the approved provider provides, or is to provide, home care.
For paragraph 56‑2(j) of the Act, an approved provider of home care must allow a person acting as an advocate for a body that has been paid an advocacy grant access to each home care service through which the approved provider provides home care.
Division 2A—Responsibilities of approved providers of home care—provision of pricing information to Secretary
19B Notice of common care and services and prices and fees
(1) An approved provider of home care must give to the Secretary a written notice of the following information:
(a) the price that the approved provider charges care recipients to whom the approved provider provides, or is to provide, home care, for providing each of the following kinds of care and services:
(i) personal care;
(ii) nursing by a registered nurse;
(iii) cleaning and household tasks;
(iv) light gardening;
(v) in‑home respite care;
(vi) care management;
(b) the price per kilometre (if any) that the approved provider charges care recipients to whom the approved provider provides, or is to provide, home care, for travel to a care recipient for the purpose of providing care or services;
(c) the price (if any) that the approved provider charges care recipients to whom the approved provider provides, or is to provide, home care, for providing care or services through a subcontracting arrangement that is necessary to give effect to a request by a care recipient;
(d) the price that the approved provider charges care recipients to whom the approved provider provides, or is to provide, home care, for package management;
(e) the amount (if any) of the basic daily care fee under section 52D‑3 of the Act that the approved provider charges care recipients (other than continuing home care recipients) to whom the approved provider provides, or is to provide, home care;
(f) the amount (if any) of the daily amount of home care fees that the approved provider charges continuing home care recipients to whom the approved provider provides, or is to provide, home care in accordance with Division 60 of the Aged Care (Transitional Provisions) Act 1997; and
(g) contact details for further information about the approved provider’s prices and fees.
(2) The notice must be given to the Secretary:
(a) for a person or body who is an approved provider of home care on the day before this section commences—before 1 July 2019; and
(b) for a person or body who becomes an approved provider of home care on or after the day this section commences but before 1 July 2019—before the later of the following:
(ii) offering to enter into a home care agreement with a care recipient; and
(c) for a person or body who becomes an approved provider of home care on or after 1 July 2019—before offering to enter into a home care agreement with a care recipient.
(3) If there is a change to the information in a notice given to the Secretary under subsection (1), the approved provider must give the Secretary an updated notice.
(4) A notice under subsection (1) or (3) must be given in a form approved, in writing, by the Secretary.
Note: The Secretary may make the information in a notice under subsection (1) or (3) publicly available—see section 86‑9 of the Act and the Information Principles 2014.
19C Notice of all care and services and prices and fees
(a) the information mentioned in subsection 19B(1);
(b) each kind of care, and each service:
(i) that the approved provider provides, or is to provide, to care recipients to whom the approved provider provides, or is to provide, home care; and
(ii) that is not mentioned in paragraph 19B(1)(a);
(c) the price that the approved provider charges care recipients to whom the approved provider provides, or is to provide, home care, for providing each kind of care and service mentioned in paragraph (b).
19D Annual review of notices of care and services and prices and fees
(1) An approved provider of home care must, at least once every 12 months:
(a) review the information in the notices mentioned in subsections 19B(1) and 19C(1); and
(b) after reviewing the information:
(i) if there is a change to the information—give the Secretary an updated notice under subsection 19B(3) or 19C(3) (or both); or
(ii) if there is no change to the information—give the Secretary a written notice that the approved provider has reviewed the information.
(2) A notice under subparagraph (1)(b)(ii) must be given in a form approved, in writing, by the Secretary.
Note: The Secretary may make the information in a notice under subparagraph (1)(b)(ii) publicly available—see section 86‑9 of the Act and the Information Principles 2014.
Division 3—Responsibilities of approved providers of home care—provision of information to care recipients
(1) If a continuing home care recipient intends to move to another home care service (the new service), the approved provider that is to provide home care to the care recipient through the new service must give notice in writing of the following to the care recipient:
21A Individualised budget to be given to care recipient
(1) An approved provider of home care must give a written individualised budget to each care recipient to whom the approved provider provides, or is to provide, home care through a home care service.
(2) The individualised budget for a care recipient must:
(a) be prepared in partnership with the care recipient; and
(b) be prepared having regard to the care recipient’s goals and assessed needs, preferences, the resources available and the services selected by the care recipient; and
(c) set out an itemised budget for the home care to be provided to the care recipient, as set out in the care recipient’s care plan; and
(d) set out:
(i) the amount of home care subsidy payable to the approved provider for the care recipient in respect of the period agreed between the care recipient and the provider; and
(ii) the maximum amount of home care fees payable by the care recipient in respect of that period.
Note 1: The amount of home care subsidy payable to the approved provider for the care recipient in respect of a payment period (that is a calendar month) is worked out under section 48‑1 of the Act or section 48‑1 of the Aged Care (Transitional Provisions) Act 1997 (as the case requires).
Note 2: The maximum amount of home care fees payable by the care recipient is worked out under Division 52D of the Act, or Division 60 of the Aged Care (Transitional Provisions) Act 1997 and section 130 of the Aged Care (Transitional Provisions) Principles 2014 (as the case requires).
(3) The approved provider must give the individualised budget to the care recipient as soon as practicable after the approved provider has all the necessary information to complete it.
(4) The approved provider must review and, if necessary, revise the individualised budget for the care recipient if:
(a) a change to the care and services to be provided to the care recipient through the home care service is proposed; or
(b) the costs of providing the care and services change; or
(c) the care recipient requests the approved provider to do so.
(5) If the approved provider reviews and revises the individualised budget for a care recipient under subsection (4), the approved provider must give the care recipient a copy of the revised individualised budget.
(6) If the individualised budget for a care recipient is reviewed and revised in response to a request from the care recipient under paragraph (4)(c), the approved provider must give the care recipient a copy of the revised individualised budget within 14 days of the request being made.
(7) The care recipient must be informed of, and helped to understand, the individualised budget for the care recipient.
21B Monthly statement of available funds and expenditure to be given to care recipient
(1) An approved provider of home care must give each care recipient to whom the provider provides home care at any time during a month starting on or after 1 July 2015 a written statement (a monthly statement) of the available funds and the expenditure in respect of the home care provided to the care recipient during the month.
(2) A monthly statement must specify the following:
(a) the amount of home care subsidy paid or payable to the approved provider for the care recipient in respect of the month;
(b) the total amount of home care fees paid or payable by the care recipient in respect of the month;
(c) the total amount paid or payable by the approved provider in respect of the home care provided to the care recipient during the month;
(d) an itemised list of the care and services provided to the care recipient during the month and the total amount paid or payable in relation to each kind of care or service;
(e) the total amount (if any) of the funds received or to be received in respect of any previous month for the provision of home care to the care recipient that have not been spent;
(3) The approved provider must give a monthly statement to the care recipient as soon as practicable after the approved provider has all the necessary information to complete it.
(4) The care recipient must be informed of, and helped to understand, a monthly statement given to the care recipient.
(1) If any home care agreement of an approved provider specifies or is to specify an agreement exit amount, the approved provider must give to the Secretary a written notice of the maximum exit amount (the published exit amount) that may be deducted by the approved provider in working out any care recipient’s unspent home care amount when the approved provider ceases to provide home care to the care recipient.
Note: The Secretary may make the information in a notice under subsection (1) publicly available—see section 86‑9 of the Act and the Information Principles 2014.
Division 3B—Responsibilities of approved providers of home care—pricing
21K Business costs not to be charged for separately
An approved provider of home care must not charge a care recipient to whom the approved provider provides home care for costs (however described) that are business costs as a separate charge.
21L Prices and business costs to be kept to reasonable amounts
(1) An approved provider of home care must not charge a care recipient to whom the approved provider provides home care a price that is more than a reasonable amount for a matter mentioned in paragraph 19B(1)(b), (c) or (d) (certain travel, subcontracting arrangements and package management).
(2) An approved provider of home care must not charge a care recipient to whom the approved provider provides home care more than a reasonable amount for business costs that are part of the price that the approved provider charges the care recipient for providing care or services.
21M Prices charged for common care and services, and fees, to be those in home care agreement
(1) This section applies if a home care agreement is in force between a care recipient and an approved provider on a day.
(2) Subject to this section:
(a) if the approved provider provides care or a service mentioned in paragraph 19B(1)(a) to the care recipient on the day, the price charged for the care or service must be the price mentioned for the care or service in the notice that is included in the home care agreement under paragraph 23(2)(ba) (the applicable notice); and
(b) if the approved provider charges the care recipient for a matter mentioned in paragraph 19B(1)(b), (c) or (d) in relation to care or services provided to the care recipient on the day, the price charged for the matter must be the price mentioned for the matter in the applicable notice; and
(c) if the approved provider charges the care recipient an amount of the basic daily care fee under section 52D‑3 of the Act in relation to care or services provided to the care recipient on the day, the amount charged for the fee must be the amount of the fee mentioned in the applicable notice; and
(d) if the approved provider charges the care recipient an amount of the daily amount of home care fees under Division 60 of the Aged Care (Transitional Provisions) Act 1997 in relation to care or services provided to the care recipient on the day, the amount charged for the fees must be the amount of the fees mentioned in the applicable notice.
(3) Paragraph (2)(a) does not apply if the home care agreement specifies a different price for the care or service and the reason for the different price.
(4) Paragraph (2)(b) does not apply if the home care agreement specifies a different price for the matter and the reason for the different price.
(5) Paragraph (2)(c) does not apply if the home care agreement specifies a different amount of the fee and the reason for the different amount.
(6) Paragraph (2)(d) does not apply if the home care agreement specifies a different amount of the fees and the reason for the different amount.
Note: If a care recipient, or a person proposing to receive care through a home care service, is unable to enter into a home care agreement, another person representing the care recipient or person may enter into the agreement on behalf of the care recipient or person (see section 96‑5 of the Act).
(2) The approved provider must offer a home care agreement to the prospective care recipient before a date for the start of the provision of home care is agreed.
(i) that the home care will be delivered on a consumer directed care basis; and
(v) that the provider will give a care plan and an individualised budget, and any changes to those documents, to the care recipient;
(ba) a copy of the current notice given to the Secretary by the approved provider under section 19B (the current notice);
(bb) if the care recipient is to be charged a price for care or a service that is different from the price mentioned for the care or service in the current notice—the different price and the reason for the different price;
(bc) if the care recipient is to be charged a price for a matter that is different from the price mentioned for the matter in the current notice—the different price and the reason for the different price;
(c) for a care recipient other than a continuing home care recipient—a statement setting out:
(i) which fees (if any), referred to in Division 52D of the Act, the provider will charge the care recipient; and
(ii) if the care recipient is to be charged an amount of the basic daily care fee under section 52D‑3 of the Act that is different from the amount of the fee mentioned in the current notice—the different amount and the reason for the different amount;
(ca) for a continuing home care recipient—a statement:
(i) that the provider may charge the care recipient home care fees in accordance with Division 60 of the Aged Care (Transitional Provisions) Act 1997; and
(ii) setting out which fee (if any), as determined in accordance with section 130 of the Aged Care (Transitional Provisions) Principles 2014, the provider will charge; and
(iii) if the care recipient is to be charged a daily amount of home care fees in accordance with Division 60 of the Aged Care (Transitional Provisions) Act 1997 that is different from the daily amount of home care fees mentioned in the current notice—setting out the different amount and the reason for the different amount;
(cb) a statement that the provider will give the care recipient a statement of the available funds and the expenditure in respect of each month for the care and services provided to the care recipient during the month;
(cba) if the provider intends to deduct an exit amount in working out the care recipient’s unspent home care amount when the provider ceases to provide home care to the care recipient—a statement of the maximum exit amount (the agreement exit amount) that may be deducted under the agreement;
(ii) a copy of the most recent statement of the audited accounts of the home care service or, if the home care service is operated as part of a broader organisation, the most recent statement of the audited accounts of the organisation’s aged care component (that includes the home care service);
23AA Purpose of this Part
For section 56‑3 of the Act, this Part specifies responsibilities of an approved provider of a flexible service in relation to care recipients to whom the approved provider provides, or is to provide, flexible care in the form of short‑term restorative care, including in relation to the following:
(a) the maximum amount that an approved provider may charge for the provision of care and services (see paragraph 56‑3(a) of the Act);
(b) the access that an advocate may have to the service (see paragraph 56‑3(k) of the Act);
(c) the rights of care recipients (see paragraph 56‑3(l) of the Act);
(d) the information the provider must give care recipients (see paragraph 56‑3(m) of the Act);
(e) flexible care agreements in respect of short‑term restorative care (see paragraph 56‑3(m) of the Act).
Division 2—Responsibilities of approved providers of flexible care—general
23AB Maximum amount that may be charged for care and services—short‑term restorative care
(1) For paragraph 56‑3(a) of the Act, this section specifies the maximum amount that an approved provider may charge for the provision of care and services in respect of flexible care in the form of short‑term restorative care.
(2) If the short‑term restorative care is provided in a residential care setting, the maximum amount is the amount obtained by rounding down to the nearest cent the amount equal to 85% of the basic age pension amount (worked out on a per day basis).
(3) If the short‑term restorative care is provided in a home care setting, the maximum amount is the amount obtained by rounding down to the nearest cent the amount equal to 17.5% of the basic age pension amount (worked out on a per day basis).
23AC Access by advocates to flexible care service—short‑term restorative care
For paragraph 56‑3(k) of the Act, an approved provider of a flexible care service through which short‑term restorative care is provided must allow a person acting as an advocate for a body that has been paid an advocacy grant access to the provider’s flexible care service.
Note: An approved provider must not act in a way which is inconsistent with any rights and responsibilities of care recipients specified in these principles—see paragraph 56‑3(l) of the Act.
Division 3—Responsibilities of approved providers of flexible care—provision of information
Division 4—Flexible care agreements
23AF Entry into flexible care agreement—short‑term restorative care
(1) An approved provider of a flexible care service through which short‑term restorative care is to be provided must offer a flexible care agreement to a prospective care recipient before a date for the start of the provision of short‑term restorative care is agreed.
(2) The approved provider must ensure that the care recipient is informed of, and helped to understand, the terms of the flexible care agreement, in particular the terms about the following:
23AG Provisions of flexible care agreement—short‑term restorative care
(1) A flexible care agreement in respect of short‑term restorative care must contain the following:
(a) the care recipient’s goals;
(b) the care and services that the care recipient will receive, in the form of an agreed care plan;
(c) the period for which the care and services will be provided;
(d) the policies and practices that the approved provider will follow in setting the fees that the care recipient will be liable to pay to the approved provider for the provision of the care and services;
(e) a statement of the fees that the care recipient will be liable to pay to the approved provider for the provision of the care and services provided;
(f) a statement that the care recipient may suspend, on a temporary basis for up to 7 days, the provision of the short‑term restorative care, including the circumstances in which the short‑term restorative care may be suspended;
(g) the conditions under which either party may terminate the provision of short‑term restorative care;
(h) the care recipient’s responsibilities as a recipient of the short‑term restorative care.
(2) A flexible care agreement in respect of short‑term restorative care must provide:
(a) that the agreement may be varied by mutual consent, following adequate consultation, of the care recipient and approved provider; and
(b) that the agreement must not be varied in a way that is inconsistent with the Aged Care Act 1997 or the Extra Service Principles 2014.
(3) A flexible care agreement in respect of short‑term restorative care must:
(a) include details of the complaints resolution mechanism that the approved provider will use to address complaints made by, or on behalf of, the care recipient; and
(b) state that the care recipient will also be entitled to make a complaint about the provision of the short‑term restorative care to the Quality and Safety Commissioner.
(4) A flexible care agreement in respect of short‑term restorative care must be expressed in plain language and be readily understandable by the care recipient.
(5) A flexible care agreement in respect of short‑term restorative care must not contain any provision that would have the effect of the care recipient being treated less favourably in relation to any matter than the care recipient would otherwise be treated, under any law of the Commonwealth, in relation to that matter.
Division 1—Transitional provisions relating to the User Rights Amendment (Consumer Directed Care) Principles 2015
25 Individualised budgets for care recipients being provided with home care
Individualised budget given to care recipient before 1 July 2015
(1) Subsections (2) and (3) apply in relation to an approved provider of home care if:
(a) the approved provider is providing, or is to provide, home care to a care recipient on or after 1 July 2015; and
(b) the approved provider gave a written individualised budget to the care recipient before 1 July 2015.
(2) The approved provider is taken to have complied with subsections 21A(1), (2) and (3) in relation to the care recipient.
(3) To avoid doubt, subsections 21A(4) to (7) apply in relation to the approved provider and the individualised budget.
Individualised budget not given to care recipient before 1 July 2015
(4) Subsection (5) applies in relation to an approved provider of home care if:
(a) the approved provider was providing home care to a care recipient before 1 July 2015; and
(b) the approved provider will be continuing to provide home care to the care recipient on or after 1 July 2015; and
(c) the approved provider did not give a written individualised budget to the care recipient before 1 July 2015.
(5) The approved provider must comply with subsections 21A(1), (2) and (3) in relation to the care recipient as soon as practicable after 1 July 2015.
26 Home care agreements
The amendments of subsection 23(2) of these principles made by items 2, 3 and 4 of Schedule 1 to the User Rights Amendment (Consumer Directed Care) Principles 2015 apply in relation to a home care agreement entered into between a care recipient and an approved provider on or after 1 July 2015.
Division 3—Transitional provision relating to the Aged Care Quality and Safety Commission (Consequential Amendments) Rules 2018
32 Transitional provision in relation to flexible care agreements
Subsection 23AG(3) of these principles, as amended by Schedule 1 to the Aged Care Quality and Safety Commission (Consequential Amendments) Rules 2018, applies in relation to a flexible care agreement in respect of short‑term restorative care entered into on or after 1 January 2019.
Division 5—Transitional provisions relating to the Aged Care Legislation Amendment (Comparability of Home Care Pricing Information) Principles 2019
34 Transitional provision in relation to home care agreements and pricing
(1) This section applies to an approved provider of home care and a care recipient if the approved provider is providing home care to the care recipient on 30 June 2019.
(2) Division 3B of Part 3 of these principles, as inserted by Schedule 2 to the Aged Care Legislation Amendment (Comparability of Home Care Pricing Information) Principles 2019, applies on and after 1 July 2020 in relation to the approved provider and the care recipient.
(3) Section 23 of these principles, as amended by Schedule 2 to the Aged Care Legislation Amendment (Comparability of Home Care Pricing Information) Principles 2019, applies on and after 1 July 2020 in relation to the home care agreement entered into between the approved provider and the care recipient.
25 June 2014 (F2014L00808)
User Rights Amendment (Consumer Directed Care) Principles 2015
30 June 2015 (F2015L01016)
Sch 1 (item 15): 1 Jan 2016 (s 2(1) item 1)
Sch 1 (items 145–147): 6 May 2016 (s 2(1) item 1)
Sch 1 (items 1–3): 24 Sept 2016 (s 2(1) item 2)
Sch 1 (items 45–55): 27 Feb 2017 (s 2(1) item 3)
User Rights Amendment (Home Care Pricing) Principles 2018
29 Aug 2018 (F2018L01209)
30 Aug 2018 (s 2(1) item 1)
User Rights Amendment (Specialist Dementia Care Program) Principles 2018
12 Dec 2018 (F2018L01741)
13 Dec 2018 (s 2(1) item 1)
Sch 1 (items 16–19): 1 Jan 2019 (s 2(1) item 1)
Sch 1 (items 3–9) and Sch 3: 15 Mar 2019 (s 2(1) items 2, 4)
Sch 2 (items 2–6): 1 July 2019 (s 2(1) item 3)
22 Mar 2019 (F2019L00356)
Sch 1 (items 1–15), Sch 2 and Sch 3: 1 July 2019 (s 2(1) item 1)
am F2016L00670; F2016L01492; F2018L01209; F2018L01741; F2019L00288; F2019L00356
am F2019L00356
am F2018L01741
ad F2019L00356
rs F2019L00356
am F2016L01492; F2018L01209; F2019L00288; F2019L00356
am F2019L00288; F2019L00356
s 19AA.....................................
s 19AB......................................
s 19AC......................................
s 19AD.....................................
s 19AE......................................
s 19AF......................................
ad F2018L01209
s 19A........................................
rep F2019L00288
s 19B........................................
ad F2019L00288
s 19C........................................
s 19D........................................
rs F2018L01209
s 21A........................................
ad F2015L01016
s 21B........................................
am F2016L01492; F2019L00288
s 21C........................................
s 21D........................................
s 21E........................................
s 21F.........................................
s 21G........................................
s 21H........................................
s 21J.........................................
Division 3B...............................
s 21K........................................
s 21L........................................
s 21M.......................................
am F2016L01492; F2019L00288; F2019L00356
am F2015L01016; F2016L01492; F2019L00288
s 23AA.....................................
s 23AB......................................
s 23AC......................................
s 23AD.....................................
s 23ADA...................................
s 23ADB...................................
s 23ADC...................................
s 23ADD...................................
s 23ADE...................................
s 23ADF...................................
s 23AE......................................
s 23AF......................................
s 23AG.....................................
am F2018L01840
rep F2018L01840
am F2015L02122
ad F2018L01840
am F2015L01016; F2016L01492
rep F2019L00356