Source: https://www.detailedbyandrew.com/terms.html
Timestamp: 2019-07-21 02:33:31
Document Index: 150570953

Matched Legal Cases: ['art 40', 'art 20', 'art 6', 'art 6', 'art 6', 'art 6', 'art 39', 'art 42']

Whilst the approach to business from Detailed By Andrew ("The Company") is one of a friendly nature, there are some Terms and Conditions in place to protect both the customer and the business. By booking in any works ("The Contract") you ("The Customer") thereby accept the following Terms and Conditions to have been read, understood and accepted ipso facto by booking in for any ("Service") offered. In some cases outlined below a booking fee ("Booking Fee") will be required in order to confirm a booking.
Any Contract for the supply of Services (The Contract) whether written or oral shall incorporate these conditions.
The Contract may not be assigned or transferred to another person and therefore is bound to the name and personal details of The Customer provided, exception hereby allowing only for any stand-in representatives appointed as per terms part 40.
In any case that The Contract received by The Company should have a value of Service amounting to £80 or above shall be subject to a non-refundable Booking Fee amounting to 25% of the The Contract value payable to The Company before any confirmation of booking can be given to The Customer. The remaining 75% is due by the end of the date of completion of the Service.
Booking Fees may be paid via BACs, PayPal, WorldPay card payment (in person or over the phone) or cash delivered to any supplied address of The Company. The Company withholds the right to deny all Cheques.
A booking confirmation and/or receipt of Booking Fee will be supplied by The Company directly to The Customer, either in person or failing this, email address supplied by The Customer. This will either be in the form of an invoice or booking confirmation via Appointedd booking application using the contact details provided by The Customer in compliance of the privacy policy.
Should The Customer need to reschedule a Service after paying a Booking Fee, The Customer must give at least 72 hours full notice prior to the Service booking commencement to avoid losing said booking fee.
Failure to give 72 hours notice for any booking reschedule will result in the Booking Fee being surrendered to The Company in order to compensate for lost time and any materials purchased by The Company that may have been specific and/or applicable to The Customer's Service.
In any such case, The Company withholds the right to use The Customer's lost Booking Fee in any means deemed appropriate or beneficial to The Company, including the offering of discounted services to any other members of the public excluding The Customer in order to fill the time that was originally lost by The Contract.
Should The Customer give more than 72 hours notice to reschedule, The Booking Fee shall be transferred to secure another date suitable for The Contract that is feasible for both The Company and The Customer where possible.
Under no circumstances shall The Booking Fee be returned, refunded or awarded back to The Customer in monetary value or otherwise.
It is agreed between The Customer and The Company (without prejudice to the generality of salient clauses) that The Company may refuse the Service and payment shall automatically become due if: The Customer fails to pay by the due date (the end of calendar date of completion of The Contract) for any Services supplied by The Company;
- the Customer does or fails to do anything which would entitle an Administrator or an Administrative Receiver to take possession of any of its assets or would entitle any person to present a petition to wind up The Customer; and/or
- the Customer passes any resolution to wind itself up, publishes a notice covering a meeting of its creditors pursuant to Section 98 of the Insolvency Act 1986 or any statutory modification or replacement thereof; and/or
- the Customer if an individual has a bankruptcy order made against him/her/them or enters into any arrangement for the benefit of his/her/their creditors generally and in any such event The Company shall not be obliged to make any further delivery to The Customer.
The Company shall be entitled to charge interest on any part of The Contract price not paid by its due date from that date until completion of payment (whether before or after any Judgement) at the monthly rate of 15 per cent per annum, such interest accruing on a proportional daily basis, AND the parties hereby agree that this is fair compensation for late payment and shall not be construed as a penalty.
The Company reserves the right to cancel a booking at any time prior to delivery due to non-availability of staff or discontinuation of Service; or where The Company has stipulated payment in advance of delivery (such as a Booking Fee) and no such payment has been received.
The default method of contact by The Company will be by email, with secondary method whereby email fails will be SMS text message or whereby possible equivalent including Whatsapp, Facebook Messenger or iMessage. Should these methods fail, The Company will utilise phone call. No liability is accepted by The Company should these communication methods fail for any reason.
Any Service booked will be done so in co-operation with The Company, who will advise in most cases of the appropriate Service based upon the information provided by The Customer. Should The Customer choose a lower level of Service than is appropriate for the condition of the vehicle or than is recommended by The Company, The Company will not warrant to the lesser service's effectiveness.
The booking is not confirmed until a ‘Confirmation of Booking’ has been sent to the communication address as provided by The Customer, or contact details otherwise stipulated.
It is the responsibility of The Customer to ensure receipt and accuracy of any confirmation of booking sent by The Company.
All charges for processing payments are non-refundable regardless of circumstance. In cases most relevant to The Company, these refer to payments related to or received via PayPal or any of its subsidiaries utilised by The Company including any card payments.
If The Customer wishes to cancel outright *for any reason*, they surrender The Booking Fee with no exemptions made regardless of mitigation or reason.
The Company intends to turn up to all bookings made, regardless of the weather/light conditions, to both start and complete the Service on the day as listed in the 'Confirmation of Booking'. The Company will only cancel or amend bookings in exceptional circumstances, with contact measures outlined in terms part 20 as soon as it is reasonably practical to do so.
The Company provides ample provisions in terms of an on-board gazebo, as well as access to indoor premises that are available to use when stipulated by The Company when weather and lighting conditions are sub-optimal. Should these provisions be refused by The Customer within 48 hours of the commencement of, or any time during the The Contract of the Service, The Booking Fee shall be surrendered to The Company as per conditions outlined in terms part 6 to 13.
The Customer must ensure, prior to arrival to The Company that the vehicle to be worked upon as part of The Contract is emptied of all personal and non-fixed items within the car. The Company reserves the right and The Customer hereby acknowledges that right, to either make a further charge for clearance of The Customer’s vehicle or refuse to undertake the Service which will be treated as surrender of The Booking Fee and/or any further charge being levied solely at the discretion of The Company.
The Customer must ensure prior to arrival of The Company that sufficient space is available for both The Company’s vehicle and their own, along with sufficient movement and working space around both vehicles.
The Customer must ensure prior to arrival of The Company that the location of the Service as dictated by The Customer is safe, secure and sufficient for The Company to carry out the Service, and further that the location allows and permits such activity to be carried out in all measures. Any parking charges required or levied as a result of the location as chosen by The Customer will be charged to The Customer’s account.
The Customer must ensure prior to arrival of The Company that sufficient fuel is contained within the vehicle to enable the engine to be started and run, and the vehicle to be moved should the need arise. The Customer hereby accepts that should the vehicle be required to be moved at the sole discretion of The Company, that The Company is hereby authorized to do so, though liability for such movement and/or the revised location remains with The Customer. The Company is however not providing any warranty or liability for the movement of said vehicle.
The vehicle is booked without being seen in advance and as such the level of Service and estimated completion time and cost to The Customer may alter. Any alteration of Service will be advised of, but will not be compulsory and will not be charged for or proceeded with, until the agreement of The Customer has been sought. Should the agreement of The Customer not be sought, the Booking Fee shall be surrendered to The Company as per terms part 6 to 13.
The arrival time is an estimated and can fluctuate due to a variety of reasons including the condition of a previous Contract booking, weather, traffic and other circumstances outside the control of The Company. This is not the liability of The Company and it shall not, nor can it ever be held liable for such occurrences. Neither arrival or completion time is the essence of the contract, and as such The Company shall not be liable for.
It is agreed by The Customer that the late arrival by The Company does not constitute a breach of contract by The Company nor does such lateness permit The Customer to cancel the booking without charge as a result of terms part 6 to 13, and 34.
The Customer will ensure that the keys and vehicle are easily accessible and handed to The Company within 5 minutes of The Company’s arrival, failing which The Company reserves the right to levy a charge or to treat the booking as a late cancellation outlined in terms part 6 to 13 if deemed appropriate by The Company.
The Customer and/or any of his/her/their operating agents, sub-contractors, sub-ordinates, minions of doom outside of The Company will not interrupt nor interfere with The Company during the operation of the Service. Should The Customer delay the completion of the Service provided by The Company or remove the vehicle before its completion, The Company reserves the right to terminate the Service forthwith, generating an invoice fully payable for The Contract without completing the remaining outstanding specification or provide any refund.
Upon completion of the Service, The Customer will be asked to inspect the vehicle and confirm that the Service has been completed to the specification as explained by The Company.
Should the Customer be unsatisfied with completion of the service or hold any dissatisfaction or damage accusation towards The Company, The Customer is required to detail the points to The Company and allow The Company to rectify the points before leaving the premises with any measure deemed appropriate by The Company, with a total notification period not exceeding 24 hours after the completion of the Service.
In the event that The Customer cannot be present at the completion of the Service, a representative appointed by The Customer whose full details are to be provided to The Company in advance should be designated to take care of terms part 39 and all other terms applicable to The Company providing Service.
Any points of dissatisfaction or damage accusation must be detailed in writing with accompanying photographs, and must be received and acknowledged by The Company within 24 hours of the completion of the service. as per terms 38 to 40.
Upon completion of the service The Customer or their representative will be asked to inspect the vehicle and property, and confirm that no damage has occurred during the operation of The Company’s Service.
Failure to make any such claim in the period(s) specified in terms part 42 above shall constitute unqualified acceptance of the Service and waiver by The Customer of all claims relating to the Service provided by The Company.
Any return visits made by The Company are at the sole discretion of The Company and are not open to negotiation or alteration without the express written agreement of The Company.
Save as aforesaid (and save in respect of death or personal injury resulting from the negligence of The Company, its servants or agents), The Company shall not be liable for any claim(s) for direct, indirect, consequential and/or incidental injury loss and/or damage made by The Customer against The Company (whether in contract or in tort, including negligence on the part of The Company or its staff) arising out of or in connection with any defects of any Service supplied or any act, omission, neglect or default (whether or not the same constitutes a fundamental breach of The Contract or breach of a fundamental term thereof) of The Company or its staff in the performance of The Contract.
All information and intellectual property found on this website, blog, or on any documentation otherwise provided by The Company belong to Detailed By Andrew; and any plagiarism, copying, or any use of such information not granted prior permission from The Company shall be subject to appropriate legal action.
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