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Orange Price Guide for Small Business. Our home for Service Plans designed for businesses with up to 50 employees - PDF
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1 Orange Price Guide for Small Business Our home for Service Plans designed for businesses with up to 50 employees
2 Contents Part 1 Voice & Text Service Plans 4 Business Solo 4 Business SIM Only 5 Business Sense 6 Flexible Workforce 8 Part 2 Data Service Plans 9 Mobile Broadband 9 Mobile Broadband Abroad 10 Business Broadband 10 Part 3 Voice and Text Service Plan Add-Ons 12 Flexible Extras 12 Text Messaging Bundles 13 Photo Messaging Bundles 13 Miscellaneous 13 Everyphone 14 Conference Calling 14 Answer Fax 14 Insurance and Protection 14 EE Pocket Landline 15 Signal Boost with UMA 16 Part 4 Data Service Plan Add-Ons 17 BlackBerry for Business 17 Orange Maps Professional 18 Part 6 International Service Plan Add-Ons 19 Europe Traveller 19 Orange Business World Traveller 19 Ireland Discount 20 Travel Data Bundles 21 Part 7 Standard Pricing 24 Standard Business Charges (UK) 24 Calls to Directory Enquiries 24 Important Numbers 25 International Direct Dial 25 Calling s 25 Standard Business Charges (International) 25 Orange Business Travel s 27 Fix Your Monthly Plan 27 Additional Fees 28 Part 9 Terms & Conditions 29 Allowances and Fair Usage 29 General Terms and Conditions 30 BlackBerry for Business Terms and Conditions 32 Faulty Replacement Service for Orange Business 35 Changes Annex 40 B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 2 of 40
3 Important All Charges are exclusive of VAT and, unless specified, are for use in the UK only. The information in here was correct at the time of publication. We will keep it up to date and notify you of any changes where the terms of our agreement with you would require us to do so. Don t forget that if you do have any questions you can call us on 345 from an Orange mobile or +44 (0) from any other phone. Please see Part 9 (Terms and Conditions) for general rules applicable to all Service Plans and Service Plan Add-Ons in this Price Guide, and details of the allowances and fair usage policies which apply. Orange is a brand of EE Limited, with registered offices at Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW. B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 3 of 40
4 Part 1 Voice & Text Service Plans Business Solo Step 1 choose your plan Monthly Charge inclusive UK minutes inclusive UK texts inclusive UK data MB MB MB Unlimited Unlimited 1GB Unlimited Unlimited 2GB Unlimited Unlimited 4GB All Business Solo plans are available for a 24 month term (including subsidised phone), a 12 month term (with a higher monthly payment), or on a 30 day SIM Only option. 24 month plans include Faulty Replacement Service. Step 2 add anything else you need unlimited* Orange to Orange calls unlimited* landline calls (01, 02, and 03 numbers) unlimited* texts to UK mobiles 1GB mobile browsing 3GB mobile browsing & tethering 100 minutes international landline and mobiles calls to key business countries in the EU, US and Canada 30 minutes of roaming calls to or from key business countries in the EU (zones 1 & 2) Out of bundle charges 6.50 per month 6.50 per month 6.50 per month 5.00 per month per month 6.50 per month 6.50 per month The following out of bundle charges are specific to Business Solo Service Plans. All other out of bundle usage will be charged at standard rates. out of bundle charges calls to other Orange customers calls to other mobiles, including T-Mobile and EE customers calls to landlines (01/02/03) text UK mobile data price 10p per minute 30p per minute extra terms and conditions for Business Solo 10p per minute 10p per text 5 for each additional 250MB up to a maximum of 2000MB and thereafter a flat fee of 20 will apply to all further out of bundle data usage Business Solo Plans are subject to a Minimum Term of 24 months, 12 months, or 30 days depending on which plans you have selected. Sharers cannot be added to this Service Plan. No minimum call charge applies. Inclusive UK minutes are for calls to UK mobiles (excluding call forwarding services) and to landlines starting 01, 02,or 03. Calls to mobiles on EE or T-Mobile will be treated as calls to another network. Inclusive data is for 2G and 3G services within the UK and does not include access to EE s 4G network. 1GB data bundle may not be used for tethering. You may use your phone for VOIP services. If you use your phone for peer to peer file sharing services, we may restrict your access speed to ensure that our network is protected for all our customers. These plans are for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. We monitor use in accordance with those terms. The terms state that you can t use these plans to sell access to our network to anyone else. They are also not to be used for anything unlawful or to send nuisance communications. At the moment, we ll decide that you re breaking these terms if you text or call more than 300 different numbers in a month. Remember, we re free to decide that other types of use may also be breaking this term. If you do break this term, we ll contact you and ask you to stop and if you don t then we may disconnect your SIM card from our network. No Device is included with the B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 4 of 40
5 SIM Only options, and if you are bringing your Device from another Network, you may need to have it unlocked before it will work on the EE Network. Devices not purchased from Orange will not be eligible for EE s insurance, or our Faulty Handset Replacement Service1 Business SIM Only Data 500MB 500MB 1GB 2GB 8GB Mins Unlimited Texts Unlimited WiFi Unlimited Minimum term of 12 months applies to these SIM Only plans. No minimum call charge applies. Inclusive minutes are for normal person to person use only for calls to National UK landlines starting 01, 02, or 03. Calls to mobiles on EE or T- Mobile will be treated as calls to another network. Inclusive data is for 2G and 3G services within the UK and does not include access to EE s 4G network. Tethering is included with plans with 1GB of inclusive data and above. Mobile internet browsing & tethering (whether as part of an inclusive allowance or not) may not be used for non-orange internet based streaming services, voice or video over the internet, instant messaging, or peer to peer file sharing. Out of bundle charges The following out of bundle charges are specific to these Business SIM Only Service Plans. All other out of bundle usage will be charged at standard rates. out of bundle charges calls to other Orange customers calls to other mobiles, including T-Mobile and EE customers calls to landlines (01/02/03) text UK mobile data price 10p per minute 30p per minute 10p per minute 10p per text 5 for each additional 250MB up to a maximum of 2000MB and thereafter a flat fee of 20 will apply to all further out of bundle data usage. B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 5 of 40
6 Business Sense Step 1 select your number of minutes 24 months monthly charge inclusive UK minimum sharers minutes additional sharer All Business Sense plans include unlimited* calls and texts between sharers, free calls to freephone numbers (0808/0800/0500) Additional sharer fee includes 50 UK to UK SMS per user (not shared between users) 18 and 24 month plans include Faulty Replacement Service (separate terms apply). Step 2 choose your unlimited* calls unlimited* landline calls or unlimited* Orange to Orange calls Step 3 choose your inclusive flexible extra If you take a Business Sense plan with 500 to 5000 minutes per month you can choose one of these flexible extras: texts 2000 shared messages data 1GB shared data international 400 shared minutes of international calls (landline and mobile) to key calling calling while abroad 0845 & 0870 numbers business countries in the EU, US and Canada 120 shared minutes of roaming calls to or from key business countries in the EU (zones 1 & 2) 400 shared minutes to call 0845 and 0870 numbers If you take a Business Sense plan with 7000 or more minutes per month you can get even more from your choice of flexible extras: texts data 5000 shared messages 5GB shared data B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 6 of 40
7 international calling calling while abroad 0845 & 0870 numbers 900 shared minutes of international calls (landline and mobile) to key business countries in the EU, US and Canada 250 shared minutes of roaming calls to or from key business countries in the EU (zones 1 & 2) 900 shares minutes to call 0845 and 0870 numbers 10GB shared mobile browsing bundle per month Calls to Non 400 shared minutes per month Geographic Numbers 900 shared minutes per month Shared Texts 2000 shared texts per month Step 4 add anything else you need These chargeable Service Plan Add-Ons can only be added at an individual subscription level and cannot be shared across the talk plan: unlimited* Orange to Orange calls 6.50 per month unlimited* landline calls 6.50 per month unlimited* texts 6.50 per month 500MB mobile browsing 4.25 per month 750MB mobile browsing 6.50 per month 1GB mobile browsing 5.00 per month 2GB mobile browsing & tethering per month 3GB mobile browsing & tethering per month 100 minutes international landline and mobiles calls to key 6.50 per month business countries in the EU, US and Canada 30 minutes of roaming calls to or from key business countries 6.50 per month in the EU (zones 1 & 2) 80 minutes to call Non Geographic Numbers 6.50 per month These chargeable Service Plan Add-Ons can be added at a leader level and can be shared across the talk plan: international calling calling while abroad mobile browsing 400 shared minutes of international calls (landline and mobile) to key business countries in the EU, US and Canada 900 shared minutes of international calls (landline and mobile) to key business countries in the EU, US and Canada 120 shared minutes of roaming calls to or from key business countries in the EU (zones 1 & 2) 250 shared minutes of roaming calls to or from key business countries in the EU (zones 1 & 2) 1GB shared mobile browsing bundle 3GB shared mobile browsing bundle 5GB shared mobile browsing bundle per month per month per month per month per month per month per month Other chargeable add-ons are available and are listed in the Service Plan Add-Ons section of this document. Out of bundle charges The following out of bundle charges are specific to Business Sense Service Plans. All other out of bundle usage will be charged at standard rates. out of bundle charges price calls to other Orange 10p per minute customers calls to other mobiles, 30p per minute including EE and T-Mobile customers calls to landlines (01/02/03) 10p per minute text UK mobile data Calls to 0808, 0800, 0500 Calls to 0845 and p per text 5 for each additional 250MB up to a maximum of 2000MB and thereafter a flat fee of 20 will apply to all further out of bundle data usage. Free 33.33p per minute Extra terms and conditions for Business Sense Minimum Term: as stated in your Agreement with Orange. Leaders under this Service Plan can add sharers (up to a maximum of 1,500 per account), subject to payment of the monthly sharer fee per sharer. Bundles cannot be shared across multiple accounts. No minimum call charge applies. Customers with an 18 month or shorter Service Plan are not entitled to unlimited* calls or an inclusive flexible extra. 750MB and 1GB data bundles may not be used for tethering. Customer s signing up before 6 March 2012 must opt in to receive the 5.00 for 250MB out of bundle data rate; otherwise all out of bundle data will be charged at 0.80p / MB or B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 7 of 40
8 2.55 / MB. On shared data plans, the out of bundle rate will be charged for each User who exceeds the Customer s data allowance. You may use your phone for VOIP services. If you use your phone for peer to peer file sharing services, we may restrict your access speed to ensure that our network is protected for all our customers. These plans are for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. We monitor use in accordance with those terms. The terms state that you can t use these plans to sell access to our network to anyone else. They are also not to be used for anything unlawful or to send nuisance communications. At the moment, we ll decide that you re breaking these terms if you text or call more than 300 different numbers in a month. Remember, we re free to decide that other types of use may also be breaking this term. If you do break this term, we ll contact you and ask you to stop and if you don t then we may disconnect your SIM card from our network. Eligible for Faulty Replacement Service. Flexible Workforce Costs and allowances annual fee UK minutes in talkplan calls to other mobiles Texts to UK Answer Phone UK mobile data All other usage is charged at standard rates Connection numbers 25 per subscriber none 14p per minute 14p per text 14p per minute 2.55 per MB The Flexible Workforce Service Plan is subject to the following maximum connection numbers at any one time, per account: number of pay monthly connections on your account maximum connections that can be added Extra terms and conditions for Flexible Workforce Minimum Term: 12 months or as stated in your Agreement with Orange. No minimum call charge applies. You may use your phone for VOIP services. If you use your phone for peer to peer file sharing services, we may restrict your access speed to ensure that our network is protected for all our customers. These plans are for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. We monitor use in accordance with those terms. The terms state that you can t use these plans to sell access to our network to anyone else. They are also not to be used for anything unlawful or to send nuisance communications. At the moment, we ll decide that you re breaking these terms if you text or call more than 300 different numbers in a month. Remember, we re free to decide that other types of use may also be breaking this term. If you do break this term, we ll contact you and ask you to stop and if you don t then we may disconnect your SIM card from our network. No Device is included and before Orange SIM Card can be used existing Device may require unlocking by previous service provider (who may charge for this service). Service Plan is only available to customers who have contracted with Orange for over 3 months with two or more existing Pay Monthly Connections on another standard Orange Business Service Plan (excluding SIM Only). Flexible Workforce Connections are not eligible for any Future New Connection Credit or any other Credit which may apply to your other pay monthly Connections. Insurance and Protection cannot be added to this Service Plan and Faulty Replacement Service is not applicable. B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 8 of 40
9 Part 2 Data Service Plans Mobile Broadband Flexible 30-day plans monthly charge for UK mobile data tenure 1GB 3GB 10GB 30 day and 24 month plans tenure monthly charge 1GB 3GB 10GB 12 month month UK mobile data plus inclusive USB dongle or datacard Tablet or Netbook subsidised plans tenure 2GB UK mobile data and unlimited* WiFi 24 month Device subsidy (varies depending on Device purchased) which can be used to subsidise a tablet or netbook. Out of bundle charges The following out of bundle charges are specific to Mobile Broadband Service Plans. All other out of bundle usage will be charged at standard rates out of bundle charges price UK data 4p per MB Roaming data Europe (zones 1-2) 0.58 per MB Roaming data Worldwide (zones 3-7) 5.50 per MB Texts 10p per text message Extra terms and conditions for Mobile Broadband Minimum Term: as stated in your Agreement with Orange. Sharers cannot be added. Extra terms and conditions for Mobile Broadband (tablet or netbook subsidised plans) Minimum Term: as stated in your Agreement with Orange. Service Plan only available through selected direct channels and not from any third party retailers or channel partners. Migrations to a different Service Plan or different Service Plan level, re-signs or upgrades are not permitted during the Minimum Term. Service Plan comprises: a Device subsidy of 250 which can be used to subsidise a tablet or netbook as described at a USB modem where required (specification may change from time to time). a full manufacturer warranty package for your tablet or netbook (excluding USB modem). Unless other stated as part of the specification or pre-installed, no software is supplied. Alternative Consumer mobile broadband service plans (such as Internet Everywhere) are available to Business Customers in selected channels, see These plans are subject to a separate set of terms and conditions. B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 9 of 40
10 Mobile Broadband Abroad 24 month plans tenure 3GB UK data 200MB roaming data 10GB UK data, 200MB roaming data Europe Worldwide Europe Worldwide 24 month Out of bundle charge The following out of bundle charges are specific to Mobile Broadband Service Plans. All other out of bundle usage will be charged at standard rates out of bundle charges price UK data 4p per MB Roaming data Europe (zones 1-2) 16.5p per MB Roaming data Worldwide (zones 3-7) 5.50 per MB Extra terms and conditions for Mobile Broadband Abroad Minimum Term: 30 days or as stated in your Agreement with Orange. Sharers cannot be added. You may use your mobile broadband connection for VOIP services. If you use your mobile broadband connections for peer to peer file sharing services, we may restrict your access speed to ensure that our network is protected for all our customers. Business Broadband A Minimum Term of 24 months applies to all Broadband Connections and all plans include unlimited data (subject to Our fair use policy) and an inclusive EE Bright Box router. Speed Inclusive Data Monthly Charge Connection Fee On-net ADSL Unlimited N/A N/A Off-net ADSL Unlimited N/A N/A 5x faster Fibre Broadband Unlimited Discount off Monthly Mobile Bill 5x faster based on a nationwide DSL average download speed of 5.9MB per second (source: latest Ofcom broadband speed survey) Extra terms and conditions for Superfast Broadband Our Business Broadband is only available if you are subscribed to one of our 24 month mobile phone plans. Connection to our ADSL and Fibre Broadband plans is subject to: (i) availability at the address(es) you wish to have Connected; and (ii) to Our Home Network Terms available at We will advise you whether Our broadband products are available at your address at the time of order, or when you notify us that you are moving house. If you are an Indirect Customer you must also complete a Statement of Requirements form before We will be able to provide you with fixed Broadband. Our Business Broadband service requires a BT compatible landline, which must be purchased and installed by a suitable provider before We will be able to provide you with ADSL or Fibre broadband. We are not able to provide your landline. Landlines that are not on BT s network (for example, TalkTalk and Sky) cannot be supported. If you take our Fibre Broadband product, you will be eligible for a 5.00 / month discount off your mobile phone line rental for each Broadband subscription as long as you retain your mobile phone with Orange. If you terminate your mobile phone B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 10 of 40
11 contract you will cease to be eligible for the 5.00 / month discount. Fibre Broadband requires an engineer to visit your property to connect you to the fibre network. If you need to change your installation appointment for any reason, you must notify give Us 72 hours notice. If you do not notify Orange, and you are not available when the installer attends you may be charged the full installation fee and will need to book a new appointment. Orange can change the scheduled installation time, but will contact you to agree a new date and time if this is necessary. B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 11 of 40
12 Part 3 Voice and Text Service Plan Add-Ons Flexible Extras Unlimited Orange to Orange calls Unlimited* calls within the UK to other Orange mobiles what s included within the UK, subject to a fair use policy of 3,000 minutes per User per month 30 days. Bundles subject to a Service Plan must remain Minimum Term until expiry of the Minimum Term for that Service Plan price 6.50 per month extra terms and conditions for unlimited* Orange to Orange calls Only one bundle may be active per Connection at any one time. Unlimited landline calls Unlimited calls within the UK to UK landlines beginning with what s included 01/02/03 subject to a fair use policy of 3,000 minutes per User per month 30 days. Bundles subject to a Service Plan must remain Minimum Term until expiry of the Minimum Term for that Service Plan price 6.50 per month extra terms and conditions for unlimited* landline calls Only one bundle may be active per Connection at any one time. Unlimited texts Unlimited texts within the UK subject to a fair use policy of what s included 3,000 texts per User per month 30 days. Bundles subject to a Service Plan must remain Minimum Term until expiry of the Minimum Term for that Service Plan price 6.50 per month extra terms and conditions for unlimited* texts Only one bundle may be active per Connection at any one time. Mobile browsing what s included Minimum Term price extra terms and conditions for mobile browsing 750MB mobile browsing bundle and unlimited* WiFi in the UK 30 days. Bundles subject to a Service Plan must remain until expiry of the Minimum Term for that Service Plan 6.50 per month Only one bundle may be active per Connection at any one time. International calling minute bundle 100 minutes of international calls made from an Orange what s included Device in the UK to landline and mobiles in key business countries in the EU, US and Canada 30 days. Bundles subject to a Service Plan must remain Minimum Term until expiry of the Minimum Term for that Service Plan price 6.50 per month extra terms and conditions for International calling minute bundle Only one bundle may be active per Connection at any one time. International Direct Dial must be provisioned on your account. The following countries are included in the international calling minute bundle and countries not in this list will be charged at standard IDD rates: Ireland, France, Malta, Spain, Austria, Germany, Netherlands, Sweden, Belgium, Greece, Norway, Switzerland, Cyprus, Iceland, Poland, Canada, Denmark, Italy, Portugal, USA, Finland, Luxembourg and Romania. Countries not in this list will be charged at standard IDD rates. B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 12 of 40
13 Calling while abroad minute bundle what s included Minimum Term price 30 minutes of roaming calls to or from key business countries in the EU (Orange roaming zones 1 & 2) 30 days. Bundles subject to a Service Plan must remain until expiry of the Minimum Term for that Service Plan 6.50 per month extra terms and conditions for calling while abroad minute bundle Only one bundle may be active per Connection at any one time. Roaming must be provisioned on your account. Cannot be used in conjunction with any other Roaming bundle or discount. Text Messaging Bundles single user bundles shared user bundles text bundle 30 day contracted 30 day contract contract contracted unlimited* what s included Minimum Term extra terms and conditions for text bundles Standard person to person text message sent within the UK. 30 days. Bundles subject to a Service Plan must remain until expiry of the Minimum Term for that Service Plan All text bundles (excluding unlimited* bundles) can be added to an account up to 3 times to give larger bundles. Photo Messaging Bundles inclusive photo messages bundle price what s included Minimum Term standard person to person photo messages sent within the UK 30 days. Bundles subject to a Service Plan must remain until expiry of the Minimum Term for that Service Plan extra terms and conditions for photo messaging bundles Only one bundle may be active per Connection at any one time. If a single user bundle is activated by a group leader or sharer, only that individual s usage will decrement the bundle i.e. the bundle is not shared across the Users on a shared Service Plan. Single User only. Cannot be used in conjunction with any other photo message bundle, photo message offer or promotion. Miscellaneous Orange Messenger, Orange Text Information charges for connection charge monthly charge single message charge Orange text info free of charge free of charge financial: 25p news, sport, weather, traffic: 10p B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 13 of 40
14 Everyphone Everyphone is the free divert service that lets you divert your mobile calls to another Orange phone or landline. So you can stay in contact wherever you are even if you don t have your mobile phone with you. There s no monthly charge for Everyphone, calls to 330 set up and activate Everyphone are free from an Orange phone and calls diverted to other Orange phones and landlines are also not charged. For more information visit orange.co.uk/business/everyphone. Note: Everyphone will be withdrawn from sale in July 2014 and withdrawn for all customers from October Conference Calling connection charge monthly charge call charges free of charge free of charge As per tariff Only charged for outgoing calls within the conference. Answer Fax charges for connection charge monthly charge call charge Answer Fax free of charge free of charge as per Answer Phone tariff Insurance and Protection To be eligible to purchase Insurance and Protection from EE, you must have bought your device through one of EE s direct sales channels and be on a compatible service plan. Choose from two Insurance & Protection products: Damage Cover for Business or Full Cover for Business. Both products include insurance (provided by Allianz plc). See the full terms at ee.co.uk/businessterms under Insurance and Warranty for further information. You can add these products to your account when you take out your plan with EE. If you are already a customer and want to add either a Damage Cover for Business or Full Cover for Business to your account you ll need to call customer services. You ll be charged for your product each month and the cost will be added to your bill. If you add one of our Insurance & Protection products part way through a month the cost will be pro-rata d. You ll need to call customer services to remove it. If you leave EE then your Insurance & Protection product will be cancelled automatically. With the exception of the terms and conditions of insurance, we can change the terms, change the charges or withdraw the products at any time. We will try to give you notice of such changes. Damage Cover for Business Full Cover for Business 5.50 / month 9 / month 24 hour replacement for claims Subject to Lookout End User Licence Agreement 24 hour replacement for loss, theft, damage claims Upgrade discount of 25% minimumlookout Premium EE edition for Android Customers. We are not able to make same day deliveries in: Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Isles of Scilly, Shetland Isles, Aberdeenshire, Channel Islands, Isle of Man and Isle of Wight and some parts of Ayrshire, Paisley & Perthshire. We will not make a same day or next day delivery on UK bank holidays or in exceptional circumstances B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 14 of 40
15 Discounts on Early Upgrade Fee (Full Cover for Business only) When you have had Full Cover for Business for a continuous period of 6 months or more, and are up to 18 months in to your airtime plan, you can get a minimum of 25% off your Early Upgrade Fee if you want to upgrade early. This offer is only available if you upgrade to a plan on EE (not for upgrades on Orange or T-Mobile plans). It is not available for customers with a tablet device and some plans may be excluded. Once you ve used your early upgrade benefit you ll have to wait at least 6 months before being able to get another early upgrade benefit. Additional terms apply to upgrading early, see ee.co.uk/businessterms. We may change or withdraw this benefit at any time without notice. An early upgrade fee is payable when you upgrade before the end of your current pay monthly plan to a new 24 month plan with phone and is calculated based on the total monthly line rental due for the remainder of your minimum term. You must be more than 18 months into your plan with more than 45 days to go before the end of your minimum term. Full Cover for Business will give you a minimum of 25% discount on this fee only and can only be used when upgrading to an EE plan, not when upgrading to a plan on Orange or T-Mobile. The cost of any new plan or device you choose will not be discounted. Lookout Premium (Full Cover for Business only) Available for Android users only. Download the Premium Lookout Mobile Security - EE eddition app and follow the steps to activate. Lookout terms and conditions apply, see lookout.com for details. EE Pocket Landline Choose how many numbers or mobiles you need on the service: product Pocket Landline One-to -One Pocket Landline Many to One Pocket Landline One to Many (up to five mobiles) Pocket Landline One to Many (up to 10 mobiles) description Allows one UK Pocket Landline number to be routed to your existing Orange business UK mobile - great if you re a sole trader. Choose more than one UK Pocket Landline number, all routed to a single Orange business UK mobile - perfect for promoting separate aspects of your business or widening your geographical customer base. Ideal for larger businesses who want to manage inbound calls across a team - one UK Pocket Landline can be routed to up to 10 Orange business UK mobiles. monthly charge per landline number Callers phoning the Pocket Landline number will be charged at Standard Landline rates. Outbound voice calls made on a Device associated with Pocket Landline will be charged as a standard voice call in accordance with your voice Service Plan. Whilst you are abroad, Pocket Landline calls you receive will incur Roaming Charges as per your Service Plan Damage / Loss / Theft Excess Fee Excess Band A B C Charge to Customer EE will accept a maximum of two claims in any 12 month period for lost / stolen devices starting from the date of the first claim. There is no limit on the number of damage claims. what s included Minimum Term provision of one or more fixed landline numbers and intelligent routing of inbound calls terminating on an Orange mobile. Routing and availability of the landline number(s) can be managed via a web accessible online portal 12 months from the point of Connection B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 15 of 40
16 Extra terms and conditions for Pocket Landline Maximum of 10 landline numbers and/or mobile numbers can be added. Pocket Landline number(s) will cease to exist upon Disconnection. Pocket Landline numbers are subject to availability and will be allocated on a first come first served basis. Pocket Landline options: one-to-one (one UK landline number linked to one UK Orange mobile); many-to-one (more than one UK landline number linked to one UK Orange mobile); one-to-many (one UK landline number linked to up to 10 UK Orange mobiles depending on plan). Roaming Charges apply as per your Service Plan if any Device associated with Pocket Landline is used abroad. Porting-In Existing landline numbers can be ported in for use as a Pocket Landline number. Porting-in requests may be cancelled on 3 working days written notice prior to communicated porting date, and Orange will confirm receipt of any such request. Porting can take up to 15 working days and Orange cannot guarantee a port request can be concluded. You are responsible for settling any outstanding payments or termination fees with your existing landline provider. Certain types of telecommunication lines such as (but not limited to) Private Branch Exchange (PBX) and Integrated Services Digital Network (ISDN) lines cannot be ported across to Pocket Landline. Once a landline is ported, it will no longer ring on the relevant fixed phone and there will be no dial tone on that fixed phone. Any existing services on that fixed line number (e.g. Broadband, inbound and outbound voice calls, BT Redcare and alarms) will terminate and Orange is not liable for any losses, damages, costs or expenses arising from or in any way connected with the termination of such services. Porting-Out Porting-Out a mobile number to another service provider will terminate the Pocket Landline number associated with the mobile number and the Pocket Landline service will be terminated. Porting-Out can only be requested by you asking your new service provider (and not Orange). Your new service provider would be responsible for managing the porting-out process on your behalf. You are responsible for all costs associated with porting out. Portal Computer and internet access is required for use of Portal (Portal can also be accessed via smartphone device and active data connection). You are responsible for configuration of the Pocket Landline service via the Portal and Orange accepts no liability for any losses incurred or arising from your use of the Portal. Orange reserves the right to change passwords or suspend access to the Portal at any time to protect the security of Pocket Landline or to stop any suspected abuse. Signal Boost with UMA what s included Minimum Term UMA technology to certain devices to boost signal, working with WiFi broadband connection free of charge None extra terms and conditions for Signal Boost with UMA Signal Boost is not a VOIP service and does not include free airtime use. All voice and data services consumed within the home WiFi network will be charged at existing Orange Service Plan rates. Access requires: a UMA enabled mobile device (as specified by Orange from time to time), an Orange mobile voice subscription, a broadband connection. Signal Boost should not be used as a replacement for primary-line fixed voice service. Orange Network Promise does not apply to calls routed over broadband. Orange does not guarantee that more than one UMA phone can access a wireless router at any one time. Typical range is up to 20 metres but exact range will be dependent upon the User s home and local geography. Signal Boost will not connect to public WiFi hotspots, to a livebox or other wireless router whilst roaming abroad. B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 16 of 40
17 Part 4 Data Service Plan Add-Ons BlackBerry for Business BlackBerry prices Single user tariff BES Express Light BES Express Standard BES Standard BES Express Intensive BES Intensive Worldwide BlackBerry Roaming Add on Monthly charge UK Data Allowance WiFi BlackBerry APN data roaming MB n/a n/a 80p MB yes n/a 80p MB Yes n/a 80p GB 3GB 10GB 1GB Yes yes yes yes Roaming allowance of 75MB over BlackBerry 4p 4p 4p 4p GB yes APN per 4p GB yes user per 4p n/a n/a month n/a UK out of Bundle per MB Non BlackBerry Roaming 16.5p/MB Europe s 1 & 2. 3/MB for RoW *BlackBerry technical support is included with a full BES plan, and can be added to BES Express plans for an additional 2.50 per month. BES Express Light and BES Express Standard tariffs apply to the BlackBerry Internet Service. This Bundle is only available to users of the full BES Service. Usage not over the BlackBerry APN (eg tethering) will be charged at 1.00/MB in s 1 & 2 and 3.00/MB in the Rest of the World. BlackBerry Tethering Monthly cost Standard Secure 1.5GB GB GB Out of Bundle 1.07 per MB None fair usage policy applied. APN Consumer Broadband only To be used whenever a Private APN is requested. Tethering requires customer to be able to deploy and manage BlackBerry Desktop Manager version 5 or 6 (Technical Sales can advise). If tethering to a Private APN, you will require the Secure tariff. Please consult Technical Sales. Extra terms and conditions for BlackBerry Please see Part 9 for extra terms and conditions applicable to BlackBerry for Business. B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 17 of 40
18 Orange Maps Professional plan length Upfront payment 12 months months months Orange Maps Professional monthly rolling plans Maps Site). Payment Where you have a contracted plan, you must pay the entire annual Subscription Charge in advance (this is non-refundable/non-transferable on early termination). OMP will be applied to your account upon receipt of payment. Where you have a rolling monthly plan, you must pay the monthly Subscription Charge and will receive OMP for each month paid. Tenure monthly charge Orange Maps (Professional Edition) 30 days 6.25 Orange Maps (Standard Edition) 30 days 4.17 terms and conditions are presented at time of subscription via your Device what s included Minimum Term Extra terms and conditions for Orange Maps Access to UK and Europe mapping and navigation through Orange Maps Professional 30 days or as stated in your Agreement with Orange When taking or migrating to a contracted plan, the length of that contracted plan must be equal to or greater than the Minimum Term remaining on the relevant Service Plan. Subscriptions may be renewed by contacting Orange subject to payment of the prevailing Subscription Charges at that time. Connection to OMP is subject to you having a compatible Device to activate OMP as listed and updated on the Orange Maps Site from time to time. Certain functions of Orange Maps may not be available in certain countries from time to time, and Roaming Data charges will apply if OMP is used while abroad in accordance with your Service Plan. Supplementary Terms Orange Maps Professional (OMP) is subject to the Orange Maps Agreement set out at www1.orange.co.uk/orangemaps/terms.html. The general description of the Orange Maps Service can be found at (Orange B2BLegal1202 Orange Price Guide for Small Business EXT Document v EE Limited 2014 Page 18 of 40
19 Part 6 International Service Plan Add- Ons Orange Business World Traveller See Part 7 of this Price Guide for details of the countries that make up our Roaming s. Europe Traveller 12 month plan Cost monthly plan Monthly charge name Business World Traveller calling while abroad monthly charge minimum contract months month Benefit 20% off all roaming calls made to standard mobiles and landlines or received in zones 1, 2 and 5 (EU, USA and Canada) and 10% off all calls made and received elsewhere. 10% off all roaming calls made to standard mobiles and landlines or received from abroad. calls made within 1 and 2 and back to the UK 12p/min 12p/min Business World Traveller call charges calls received Free Free Discounted rates specified per month to standard mobiles what s included and landlines within Orange Roaming zones 1-2 and 1000 minutes of free calls received per month. Minimum Term 30 days or 12 months Extra terms and conditions for Europe Traveller A 30 second minimum call charge (at discounted rate) applies followed by per second billing for making calls. Not available with any other voice Roaming Service Plan Add-On or promotion. Service applies at individual subscription level not account level. If applied to a leader or sharer, only that individual s usage will receive the discount. Cannot be shared Ireland & Channel Islands Orange Business Other Europe receiving calls whilst abroad (per min) making calls to the country you're in (per min) making calls back to the UK (per min) making calls to 1-2 (per min) making calls to 3-7 (per min) one 4 Asia Pacific & South Africa USA & Canada Page 19 of 40
20 6 7 Middle East Rest of World Calling While Abroad 1 2 Ireland & Channel Islands Orange Business 3 Other Europe 4 Asia Pacific & South Africa 5 USA & Canada 6 Middle East 7 Rest of World what s included Minimum Term receiving calls whilst abroad (per min) making calls to the country you re in (per min) making calls back to the UK (per min) making calls to 1 (per min) making calls to 3-7 (per min) Voice calls to and from mobiles and to standard landline numbers, while abroad. Bundles on a rolling 30 day contract: 30 days. Bundles on a 12 month contract: 12 months. extra terms and conditions for Orange Business World Traveller A 30 second minimum call charge followed by per second billing applies to calls made in Europe (zones 1-2). For receiving calls, per second billing applies from the start. A 60 second minimum call charge with per second billing thereafter applies to calls made and received outside of zones 1-2. Service applies at individual subscription level not account level and if applied to a leader or sharer, only that individuals usage will receive the discount. Cannot be shared. Not available with any other voice Roaming Service Plan Add-On or promotion. Ireland Discount calls made from The Republic of Ireland back to the UK or in country calls received in The Republic of Ireland. 15p per minute free 6p per minute what s included Minimum Term calls made from the UK to a Republic of Ireland landline. Voice calls made from the Republic of Ireland back to the UK or in country, calls received in The Republic of Ireland and calls made from the UK to a Republic of Ireland landline. calls k to the UK or in Subscriptions to which Ireland Discount is applied must have a Minimum Term of at least 12 months. extra terms and conditions for Ireland Discount A minimum connected voice base of not less than 10 Connections must be maintained otherwise the product will be withdrawn from all Connections. On Ireland Discount being applied, all other Voice Roaming products will be removed. Ireland Discount is compatible with data Roaming bundles. Product applies at individual subscription level not account level. Not available with any other Roaming Service Plan Add-On or promotion. Orange Ireland Discount can be added to accounts in Northern Ireland but is only available to customers via the Page 20 of 40
21 Northern Ireland Direct Field Sales Team. Travel Data Bundles Business Everywhere Europe 30 days n/a 200MB Europe data standard out of bundle rates apply Europe packages s 1 and 2 Tenure charge UK data Roaming data Out of bundle whilst in UK Out of bundle whilst roaming Europe Daily Data Bundle 1 day 0.83 n/a 2.50 n/a 20MB Europe data for 1 calendar day 50MB* Europe data for 1 calendar day. standard out of bundle rates apply n/a 30MB for Europe for 30 calendar days Europe 30 Day Data Bundles 30 days n/a 150MB for Europe for 30 calendar days n/a 500MB for Europe for 30 days & Internet UK & Europe 12 month MB 20MB Europe data *Available from 23 July 2014 iphone Europe 12 month n/a 50MB Europe data standard out of bundle rates apply Page 21 of 40
22 World packages all zones Rest Of World Group 1 Travel Data Saver Bundle Info Countries Bundle 30MB Daily Bundle 5.00/day Armenia, Australia, Columbia, Israel, 30MB for 30 Days 20 for 30 days Mexico, Peru, Russia, Turkey, USA 150MB for 30 Days 75 for 30 days 500MB for 30 Days 175 for 30 days Rest Of World Group 2 Travel Data Saver Bundle Info Countries Bundle 30MB Daily Bundle 7.50/day Macedonia, Montenegro, Singapore, 30MB for 30 Days 30 for 30 days Malaysia, New Zealand, Nigeria, India, 150MB for 30 Days 100 for 30 days Dominican Republic, Sri Lanka, Botswana, Honduras, Indonesia, Mali, Montserrat, 500MB for 30 Days 250 for 30 days Senegal, Uganda, Egypt, UAE Rest Of World Group 3 & Internet World & Internet UK & World BlackBerry World iphone World iphone World Business Everywhere World Tenure Monthly charge UK data Roaming data 30 days n/a 20MB World data. 12 month+ 12 month+ 12 month MB 20MB World data n/a 20MB World data n/a 50MB World data 30 days n/a 50MB World data 30 days n/a 200MB World data Out of bundle whilst in UK Out of bundle whilst roaming standard out of bundle rates apply Travel Data Saver Bundle 30MB Daily Bundle Bundle Info 12.50/day Countries Ukraine, Hong Kong, South Africa, Tanzania, Guyana, Netherlands Antilles, Caribbean, Morocco, Canada. All out of bundle usage will be charged at standard rates. what s included GPRS, EDGE, 3G and 3G+ data services (subject to availability) using the User's Device, up to the monthly data limit ordered. Minimum Term Bundles on a rolling 30 day contract: 30 days Bundles on a 12 month contract: 12 months extra terms and conditions for Travel Data Bundles If your Service Plan is inclusive of data charges then the allowance under the Travel Data Bundle will be used first. Service applies at individual subscription level not account level and if applied to a leader or sharer, only that individuals usage will receive the discount. Cannot be shared. Only one Travel Bundle may be active per Connection at any one time. Text and WiFi usage is not included. Once you opt in, the bundle begins automatically, as soon as you start using data in Page 22 of 40
23 s 1 and 2. Europe Packages Only apply whilst Roaming in s 1 and 2. World packages May be used whilst Roaming in any country of the world in which a network supporting internet browsing is available to Orange customers. BlackBerry and iphone BlackBerry Europe and BlackBerry World bundles are only available if you are on a BlackBerry Internet Service or BlackBerry Enterprise Server service plan. iphone Europe and iphone World bundles are only available if you are on an iphone service plan. Unless specified otherwise, only one Travel Bundle may be active per Connection at any one time. Page 23 of 40
24 Part 7 Standard Pricing Standard Business Charges (UK) Standard UK call charges out of bundle charges calls to other Orange customers calls to other mobiles, including EE & T- Mobile customers calls to landlines (01/02/03) text UK mobile data answer Phone retrieval while in the UK video calling Orange to Orange video calling calls to customers of other mobile networks including calls to EE & T- Mobile customers standard photo messaging (smaller than 50Kb) video message, multiple photo or large photo message (over 50Kb) Calls to UK special numbers price 10p per minute 30p per minute 10p per minute 10p per text 5 for each 250MB up to a maximum of 2000MB and thereafter a flat fee of 20 will apply to all further out of bundle data usage Free 25.53p (min 0p) per minute 42.55p (min 0p) per minute 21.28p per message 42.55p per message number prefix price per minute calls to charity helplines Free - visit orange.co.uk/charity for full details calls to p calls to 0800, p calls to 0845 and p calls to p calls to p calls to call forwarding services up to 63.83p calls to 0844 followed by p calls to 0844 followed 428, 462, p calls to other 0844 and 0843 numbers 10.21p calls to 0871, 0872, p calls to personal number services 63.83p beginning with 070 satellite calls paging number service up to 42.55p A list of free of charge Department of Work and Pensions numbers can be found at: orange.co.uk/dwp. Further details for call forwarding number ranges can be found at: orange.co.uk/pmcf. Calls to premium rate numbers number prefix Premium rate numbers (09) International premium rate numbers (calls to premium rate services operating on international prefixes) Calls to Directory Enquiries call charges if using an Orange phone (per minute) For specific details on 09 call charges, please visit orange.co.uk/business/priceguide and download 09 premium rate number call charges. The call will be charged between 42.55p and per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter service description Cost further information Orange Directory Enquiries service UK to request a UK national phone number 58.72p per call. Maximum of 3 numbers per call. It is free to receive the searched number text p per minute onward call call customer services on 158 or 345 or visit orange.co.uk/ Information finder Directory Enquiries by text Orange International Directory Enquiries ask any type of question or request a directory listing by text to request an international phone number connection texts to standard out of bundle rates; texts from p 1.70 per call. It is free to receive the searched number text call customer services on 158 or 345 or visit orange.co.uk/ call customer services on 158 or 345 or visit orange.co.uk/directory enquiries Third party - prices to call other 118 call customer services Page 24 of 40