Source: http://www.google.com/patents/US7382868?dq=7,007,239
Timestamp: 2015-08-04 03:23:00
Document Index: 668813110

Matched Legal Cases: ['arty 137', 'arty 137', 'arty 137', 'arty 101', 'arty 137', 'arty 101', 'arty 137', 'arty 137']

Patent US7382868 - Telephony services system with instant communications enhancements - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inAdvanced Patent SearchPatentsAn interactive telephony services system is provided with instant communications function. In accordance with some embodiments, presence information related to the availability of a called party to be contacted via instant communications affects the handling of telephone calls to the called party. In...http://www.google.com/patents/US7382868?utm_source=gb-gplus-sharePatent US7382868 - Telephony services system with instant communications enhancementsAdvanced Patent SearchPublication numberUS7382868 B2Publication typeGrantApplication numberUS 10/404,094Publication dateJun 3, 2008Filing dateApr 2, 2003Priority dateApr 2, 2002Fee statusPaidAlso published asDE60325035D1, DE60326217D1, DE60328767D1, DE60331053D1, DE60333002D1, DE60333448D1, EP1495413A1, EP1495413A4, EP1495413B1, EP1495416A2, EP1495416A4, EP1495416B1, EP1495601A1, EP1495601A4, EP1495601B1, EP1495602A2, EP1495602A4, EP1495603A1, EP1495603A4, EP1495603B1, EP1495604A2, EP1495604A4, EP1495604B1, EP1495605A1, EP1495605A4, EP1495625A1, EP1495625A4, EP1495625B1, EP1495626A1, EP1495626A4, EP1495626B1, EP2166505A2, EP2166505A3, EP2166506A2, EP2166506A3, US8260967, US8289951, US8880401, US8885799, US8924217, US9043212, US20030185232, US20030185359, US20030185360, US20030187641, US20030187650, US20030187800, US20030193961, US20040003041, US20050074101, US20110200179, US20110202347, WO2003085539A1, WO2003085844A2, WO2003085844A3, WO2003085913A1, WO2003085914A2, WO2003085914A3, WO2003085915A1, WO2003085916A1, WO2003085937A2, WO2003085937A3, WO2003085940A1, WO2003085941A1Publication number10404094, 404094, US 7382868 B2, US 7382868B2, US-B2-7382868, US7382868 B2, US7382868B2InventorsRichard G. Moore, Gregory L. Mumsford, Duraisamy GunasekarOriginal AssigneeVerizon Business Global LlcExport CitationBiBTeX, EndNote, RefManPatent Citations (111), Non-Patent Citations (5), Referenced by (20), Classifications (146), Legal Events (5) External Links: USPTO, USPTO Assignment, EspacenetTelephony services system with instant communications enhancements
US 7382868 B2Abstract
An interactive telephony services system is provided with instant communications function. In accordance with some embodiments, presence information related to the availability of a called party to be contacted via instant communications affects the handling of telephone calls to the called party. In accordance with some embodiments, a telephone call may be connected to an instant communications client used by a called party.
The present application claims priority to U.S. Provisional Patent Application Ser. No. 60/369,271, filed Apr. 2, 2002, entitled “Chat-Accessible Services in a Communication System,” assigned to the assignee of the present application and incorporated herein by reference its entirety.
U.S. patent application Ser. No. 10/404,110, filed concurrently herewith and entitled “Billing System for Services Provided via Instant Communications;” U.S. patent application Ser. No. 10/404,111, filed concurrently herewith and entitled “Messaging Response System;” U.S. patent application Ser. No. 10/404,113, filed concurrently herewith and entitled “Communications Gateway with Messaging Communications Interface;” U.S. patent application Ser. No. 10/404,093, filed concurrently herewith and entitled “Media Translator;” U.S. patent application Ser. No. 10/404,104, filed concurrently herewith and entitled “Billing System for Communications Services involving Telephony and Instant Communications;” U.S. patent application Ser. No. 10/404,330, filed concurrently herewith and entitled “Call Completion via Instant Communications Client;” U.S. patent application Ser. No. 10,404,079, filed concurrently herewith and entitled “Enhanced Services Call Completion;”and U.S. patent application Ser. Nos. 10/404,541, filed concurrently herewith and entitled “Providing of Presence Information to a Telephony Services System.” TECHNICAL FIELD
A conmunications system serves to transport information among users or among points served by the system. One way to maximize the usefulness of a communications system is to facilitate the establishment of communications among users of the system. As one party seeks to communicate with another party, this may involve assisting in obtaining contact information for a given user or destination, or providing a variety of methods by which communication may be arranged.
To access an enhanced service in a telephony network, a caller may dial a telephone number such as ‘0’ for an operator or ‘1-800-COLLECT’™ to reach a collect call platform or yet another number to reach a prepaid calling card platform. Through interaction with an automated VRU or a human operator in an enhanced services call processing platform, the caller typically provides information by voice or by in-band DTMF tones to convey the nature of service desired, to specify a called party, and to pass along information relevant to billing and authentication.
Instant communications may refer to any communications involving an instant communications client, such as an instant messaging client application running on a computer. An instant communications client may be an embedded application as embodied in a personal digital assistant (PDA), mobile phone or other portable device. An instant communications client may support instant messaging, such as text-based chat. An instant communications client may also support audio communications having little enough delay to enable interaction among communicating parties in a nearly conversational style. As a mode of communication, instant communications may be contrasted to toll-quality telephony, which provides full-duplex communications with any transmission delay being mostly attributable to propagation (at electronic speeds) and to vocoder signal processing delays. Users of text messaging and voice-enabled instant communications clients in conjunction with data transport networks may experience greater delays or less reliable transport than by a telephony mode of communication. Nevertheless, many users find instant communications to be adequate, more cost effective, and even preferable to more traditional telephony in some circumstances. The ‘instant’ quality of such communications achieves much more of a real-time interactive nature than paging or e-mail modes of communication.
As one form of capabilities-determining process, capabilities process 107 can be provided to query a capabilities server 117 for determining what kinds of communications the called party 137, or more particularly called party client 139, can handle. Capabilities process 107 may be communicably linked, via connection 20, to a capabilities server 117 or capabilities process 107 may subsume the function of capabilities server 117. For example, the capabilities server 117 may be a subscriber database that includes attributes—and information such as a previously registered presence identifier for the subscriber and which kinds of communication means the subscriber has for accepting instant messages, voice-enabled chat messages, voice-over-IP communications, and the like. The capabilities server 117 may also store this information in association with the subscriber's telephone number so that the operator services of the voice processing system 103 can obtain the presence identifier of a subscriber based on the telephone number of the called party 137. Capabilities server 117 may also express preferences on behalf of called party 137, such as preferred modes of communications that should be attempted before other modes.
IIX 125 may act to recognize sounds and render, in the conversion performed by speech-to-text process 129, textual or symbolic representations that correspond to the sounds according to some conventional or desired mapping. For example, the spoken words “laugh out loud” or even the detection of sounds of laughter from one party may evoke a textual “LOL” or the like which is conveyed to the other party who is using a textual interface. Further, to aid such detection or provide more deliberate control for communicating parties, IIX 125 may be receptive to verbal commands and command delimiters indicating that a sound or spoken utterance is to be interpreted according to this feature rather than interpreted as literal words. For example, a party may say “insert” or “emoticon” followed by a desired expression such as “laugh”, “frown”, “puzzled”, etc. Upon recognizing such a keyword, IIX 125 will interpret adjacent sounds and, if possible, map the sounds detected into appropriate symbols to be sent to another party.
Connections 42 and 44 may be said to be a “bearer channel interface” referring to the bearing or carrying of user traffic as opposed to signaling and control information. Other elements in FIG. 1 may be similarly viewed as having bearer channel interfaces. Furthermore, although connections 42 and 44 are shown as coupled to VPS 103, it is conceivable that the coupling of connections 42 and 44 to calling party 101 may involve one or more of VPS 103, bridging switch 54 and telephone network 80. The nature of connections 42 and 44 may vary as well. Depending on the degree to which IIX 125 may be integrated with VPS 103, connections 42 and 44 may be implemented along a data bus or local area network which carries data representing voice signals within VPS 103.
Referring now to FIG. 2B, it may be seen that, having determined that the calling party desires chat and that the calling party appears to be capable of engaging in chat, VPS 103 proceeds to contact called party 137 and invite them to converse with calling party 101. VPS 103, via IPG 105 and IM server 121 as depicted by actions 229 and 231 and 233,initiates a dialog with called party 137, or particularly the called party client 139 being used by called party 137. In action 229, VPS 103 may include a message such as “Roger is calling from a phone and would like to chat with you. Can you chat now?”
In FIG. 8A, process 800 commences in step 802 when a caller contacts a voice processing system for the purpose of establishing a chat session with a “called party.” In contrast to the scenario described in process 700 wherein the party initially desired to establish a telephone call, process 806 relates to the caller preferring at the outset to establish a chat session with the called party. The caller might place a telephone call to a “1-800-GET-CHAT” telephone number, for example, to signify to the communications system the intent or desire to preferably establish communications via the instant communications client. Where the VPS 103 supports both process 700 and process 800, the number dialed by the caller to reach the system, or the trunk group by which the call comes to the system, may be used to differentiate handling of the call. The communications system may accordingly, act first to establish contact via a instant communications client in preference to other forms of communication that may be available.
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G06F17/28, G06Q20/40, H04M17/00, H04M2203/4509, H04M15/09, H04M2215/66, H04M3/42127, H04L65/1006, H04M15/56, H04L67/14, H04L67/24, H04M2215/64, H04L12/5835, H04L65/1016, H04L29/06027, H04L12/58, H04M15/00, H04L65/1069, H04M2215/725, H04M15/8292, H04M7/12, H04M7/0003, H04L51/066, H04L69/329, H04M15/83, H04M15/08, H04M3/533, H04M3/465, H04L12/581, H04M15/51, H04M2201/60, H04L12/14, H04M2215/62, G10L13/043, G06Q20/085, H04L12/1403, H04M2215/7254, H04L29/06, H04M15/772, H04L51/04, H04L69/08, H04L65/80, H04M2215/82, H04M2215/44, H04L51/36, H04L12/1813, H04M3/42229, H04M15/07, H04M3/53308, H04L12/1822, H04M2215/54, G10L15/265, H04M3/5322, H04M2215/202, H04M3/46, H04M2215/208, H04M2215/7263, H04M15/77, H04M2203/4536, H04M15/7655, H04M2203/2066, H04M3/4931, H04M15/63, H04M15/55, H04L45/308, H04L12/589, H04L12/1827, H04M2242/30, H04M15/57, H04L65/4007European ClassificationH04M15/09, H04M15/83, H04M15/82Q, H04M15/77B, H04M15/56, H04M15/77, H04M15/08, H04M15/63, H04M15/765B, H04M15/57, H04L29/08N13, H04L29/06M8, H04L45/308, H04L12/14, H04M15/07, H04L12/18D2, H04M15/51, H04M3/46M, G10L13/04U, H04L29/06M2H2, H04M3/42D, H04L12/58U, G06Q20/085, H04M15/55, H04M3/53T, H04M3/46, H04L12/58, G10L15/26A, H04L29/08A7, H04M17/00, H04L12/14A, H04L51/04, H04M15/00, H04L12/58B, H04L29/06, H04M7/00B, H04L29/06C2, H04L12/18D, H04M3/42M, H04L29/08N23, H04L29/06M2S1, H04L29/06M4ALegal EventsDateCodeEventDescriptionApr 2, 2003ASAssignmentOwner name: WORLDCOM, INC., MISSISSIPPIFree format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:MOORE, RICHARD G.;MUMFORD, GREGORY;GUNASEKAR, DURAISAMY;REEL/FRAME:013932/0118Effective date: 20030402Aug 29, 2005ASAssignmentOwner name: MCI, INC., VIRGINIAFree format text: CHANGE OF NAME;ASSIGNOR:WORLDCOM, INC.;REEL/FRAME:016466/0951Effective date: 20040419Mar 29, 2007ASAssignmentOwner name: MCI, LLC, NEW JERSEYFree format text: MERGER;ASSIGNOR:MCI, INC.;REEL/FRAME:019086/0174Effective date: 20060109Owner name: VERIZON BUSINESS GLOBAL LLC, VIRGINIAFree 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