Source: https://www.icelandtour.info/en/about-us/terms-conditions
Timestamp: 2018-11-14 17:13:42
Document Index: 151429882

Matched Legal Cases: ['§ 6', 'art 20', 'art 30', 'art 50', 'art 80', 'art 100']

IslandTour.info – General Terms and Conditions
IcelandTour.info is a trademark by the Travel Agency IslandReisen.info ehf., located in Byggakur 20, 210 Gardabaer, Iceland. In the following, you will find the General Travel Terms and Conditions of IcelandTour.info (a trademark by IslandReisen.info ehf)
The agent accepts the obligation to make an effort to provide an entitlement for services of other parties (operators, carriers, hoteliers, etc.). Tour operator is the company either offering several touristic services at a package price (package holiday/travel organisation) or promising to render individual touristic services as services on own account and for this purpose usually providing own brochures, advertisements, etc. If third party services are arranged (e.g. optional trips at the holiday resort), a company acting as tour operator may also act as agent if it refers to this function as agent. The following conditions constitute the contractual text usually used by travel agencies as agents (section A) or as tour operators (section B) to conclude contracts with their customers/travellers (annotation: in the sense of the Consumer Protection Act).
The booking can be effected in writing, per telephone or verbally. The travel agency should immediately confirm verbal bookings or bookings per telephone in writing. Travel agencies should use booking notes containing all necessary details regarding the customer’s order and referring to the travel advertisement (catalogue, brochure, etc.) forming the basis of the booking. With regard to its own services or arranged services, the agent must – according to § 6 of the provisions regarding the exercise of the travel agency industry – refer to these applicable GENERAL TRAVEL TERMS AND CONDITIONS. In case of differing travel terms and conditions, he must demonstrably advise the customer of these differences and hand them out before contract conclusion. If services of foreign contractors (service providers, tour operators) are arranged, foreign law may apply as well. Whoever completes a booking for himself or for a third party, is regarded as principal contractor and in default of differing declarations, accepts the obligations under the contract award towards the travel agency (payments, contract cancellation, etc.). In the booking, the travel agency may request a service charge and a (minimum) deposit. Both the balance and the compensation of cash expenses (telephone expenses, fax costs, etc.) become due upon the hand-over of the travel documents (these do not include personnel documents) of the respective tour operator or service provider at the travel agency. Upon or immediately after the contract conclusion, travel organisations accepting bookings are obliged to communicate a confirmation regarding the travel contract to the traveller (travel confirmation).
It is commonly known, that a valid passport is needed for travels abroad. Additionally the travel agency must inform the customer about the corresponding foreign passport, visa and health entry provisions and – upon request – about foreign currency and customs regulations. The customer himself is responsible for compliance with these regulations. If possible, the travel agency will – against compensation – take charge of the provision of a visa that might be necessary. Upon request, the travel agency will – if possible – give information about special regulations for foreigners, stateless persons as well as persons holding a double citizenship.
The travel agency will not be liable for the provision of the service procured and/or obtained by it. Together with the travel confirmation, the travel agency must notify the customer about the company name (product name), the address of the tour operator and – if applicable – of an insurer if this information is not already contained in the brochure, catalogue or other detailed means of advertising. If it does not do so, it is liable towards the customer as operator and/or service provider.
The following conditions are the bases of the contract – hereinafter referred to as travel contract – concluded between the booking party and a tour operator either directly or through an agent. In case of a direct conclusion, the agent’s obligations analogously apply to the tour operator. The tour operator generally accepts the applicable GENERAL TRAVEL TERMS AND CONDITIONS.
Where the customer is prevented from proceeding with the package, he may transfer his booking to another person. The tour operator must be informed about the transfer either directly or via the agent within a reasonable period before the departure date. The tour operator may notify a specific period in advance. The transferring party and the replacing person will be jointly liable for both the unbalanced remuneration and the additional costs arising from the transfer. A change of the person travelling is only possible under the conditions of the particular tour operator (Airline, shipping company etc.) and must be made at least 14 days before the start of travel. The fee is € 60,-/person in the case of a name change.
If the tour operator or his assistants violate the duties of the contractual relationship either intentional or by negligence, the tour operator is obliged to compensate the damage. To the extent, the tour operator is responsible for other persons than his employees, he will only be liable – except in cases of personal injury – if he does not prove that they have acted in an intentional or grossly negligent way. Except in case of intention or gross negligence, the tour operator will not be liable for objects that are usually not brought along unless he has taken these objects in custody knowing the circumstances. The customer is therefore advised not to carry along objects of special value. Moreover, it is recommended to orderly keep the objects that have been brought along.
The customer must immediately inform the tour operators representatives of every failure in the performance of the contract that he locates during the journey. This implies that the customer has been notified about a representative and that the latter is available on site without considerable efforts. If this notification is omitted, this will not affect the customer’s right to claim described under 5.1. This omission can, however, be imputed to him as contributory negligence and thus decrease his possible claims for damages. In this respect it is, however, necessary that the operator has informed the customer about this duty of notification in writing, either directly or via the agent. Equally, the customer must have been notified at the same time that any omission regarding this notification will not affect his right to claim, that it can, however, be imputed as contributory negligence. If applicable and for lack of a local representative, it is recommended to either inform the respective service provider (e.g. hotel, airline) or the tour operator himself about failures and to request remedy.
Apart from the legally granted cancellation rights, the customer may – without the operator having claims against him – cancel the contract if the following cases occur before the beginning of the service: If material components of the contract including the travel price are changed to a considerable extent. The frustration of the conditioned purpose and/or character of the travel event as well as an increase in the agreed travel price by more than 10% effected according to section 8.1 will in each case constitute such contract modification. The tour operator is obliged to immediately notify the customer the contract modification either directly or via the procuring travel agency and to simultaneously instruct him regarding the existing option to either accept the contract modification or the cancel the contract; the customer must immediately exercise his option. If the operator is responsible for the occurrence of the event entitling the customer to the cancellation, the operator is obliged to compensate the customer’s damages.
Our cancellation rates per person are as follows:
Up to 40. Days before travel start 20%
from 39. to 22. Days before travel start 30%
from 21. to 15. Days before travel start 50%
from 14. to 4. Days before travel start 80%
from the 3. Day (72 hours) before travel start 100%
When cancelling the contract, you have to note the following: The customer (principal) may inform the travel agency at which the travel has been booked at any time that he will cancel the contract. In case of cancellation, it is recommended to do this
No show means if the customer does not appear for the departure, whether he does not want to travel or if he misses the departure for any negligence for which he is responsible or for any coincidence that happens to him. If it has been clarified that the customer cannot or does not want to make use of the remaining travel service, he or she must pay at least 90% of the package price. Now-show: 100 % of the travel price. If the rates mentioned above are not reasonable, they can be abated by court in the special case.
In case of a price reduction for these reasons, it must be passed on to the traveller. Within the two-month period, price increases may only be effected if the reasons for this have been separately negotiated in the booking and stated on the booking note. During the 20 days prior to the departure date stipulated, the price stated in the contract shall not be increased.
11.1. Special requests
Special requests are transmitted to our partner companies and are not part of the contract.
11.2. Non usage of services
Unused parts of the travel package will not be refunded.
11.3. Minimum number of participants
If not mentioned in writing, the miniumum number of participants is 10 people for all group travel.
11.4. Travel insurance
There is no travel insurance included within any travel packages. We recommend that all guests take out travel insurance. Upon request, we can consult you in this matter. Icelandtour.info - a trademark by IslandReisen.info ehf. is only an agent in the field of selling travel insurance.
The provided personal data will be used under the regulatory of the Austrian data confidentiality regulations. This data will only be used for our business as travel agency or tour operator. Data transfer is only allowed if you have given permission. Please note that we register and process technical data in the case of visiting our website.