Source: http://www.google.com/patents/US8094804?dq=6,757,710
Timestamp: 2017-10-21 12:45:22
Document Index: 784827197

Matched Legal Cases: ['Application No. 2', 'Application No. 2', 'Application No. 2004', 'Application No. 2004', 'Application No. 2000', 'Application No. 04255262', 'Application No. 2', 'Application No. 2469399', 'Application No. 04255262']

Patent US8094804 - Method and apparatus for assessing the status of work waiting for service - Google Patents
The present invention provides a system and method for assessing the status of work waiting for service in a work queue or a work pool. Work items are placed in the work queue or work pool and have a service time goal. The work items in the work queue or work pool are scanned and a required queue position...http://www.google.com/patents/US8094804?utm_source=gb-gplus-sharePatent US8094804 - Method and apparatus for assessing the status of work waiting for service
Publication number US8094804 B2
Also published as CA2469399A1, CA2469399C, EP1519550A1, US8751274, US8891747, US9025761, US20050071211, US20080275751, US20080275752, US20080275766
Publication number 10673103, 673103, US 8094804 B2, US 8094804B2, US-B2-8094804, US8094804 B2, US8094804B2
Inventors Andrew D. Flockhart, Larry J. Roybal, Robert C. Steiner
Patent Citations (444), Non-Patent Citations (129), Referenced by (11), Classifications (19), Legal Events (9)
US 8094804 B2
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US9118764 * Aug 9, 2013 Aug 25, 2015 Avaya Inc. Method and system to determine and employ best contact opportunity
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U.S. Classification 379/266.03, 379/309
Cooperative Classification H04M3/523, G06Q10/0635, G06Q10/06, G06Q10/0631, G06Q10/0639, G06Q10/087, G06Q10/06315, G06Q10/06312
European Classification H04M3/523, G06Q10/0639, G06Q10/06312, G06Q10/0635, G06Q10/087, G06Q10/06315, G06Q10/0631