Source: https://vanhoyden.com/customer-service/
Timestamp: 2019-12-06 02:40:05
Document Index: 653251346

Matched Legal Cases: ['art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'art. 6', 'art. 13', 'Art. 6']

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*** Free shipping to Poland *** Free shipping for all orders in EU above 150€ *** Free shipping for all orders above 300€ ***
This Terms & Conditions sheet determines the rules on which buyers can buy Merchandise in a Webshop run by the Vendor under www.vanhoyden.com address.
The Vendor is Ewa Müller, running own business under the name VAN HOYDEN Ewa Müller, under the address ul. Kręta 50, 80-217 Gdańsk, Poland, with tax registry number NIP 8392935993 and REGON 146068683, listed in the CEIDG registry (Central Registration and Information on Business).
The contact with the Vendor is possible under the telephone number ​+48 793 147 811 with fees according to callers plan for standard phone calls or by email address [email protected]
Every time one of the following terms written with capital letter was used in this Terms& Conditions sheet, it should be understood according to following definition:
Subject of a transaction – any of the Merchandise listed and specified on a website of Webshop
Webshop – an Internet service available under the address www.vanhoyden.pl through which the Client can place an order
Merchandise – moving goods concerned by the Sales Contract, presented in Webshop
The complaints regarding the providing of Electronic Services can be sent in a written form on Vendor’s address or Vendor’s email address [email protected]​. The complaints should contain information letting the Vendor to specify the date of claimed malfunction, Clients demand and Clients contact details. The Vendor responds to the Complaint immediately, but no later than 30 days after it is submitted, unless law regulations or other Terms & Conditions sheets state differently.
The Client can choose from one of the payment methods for the placed Order:
Bank transfer to the Vendor’s bank account,
Through electronic payment and with a use of credit/debit card through authorized services provided by external service provider, according to the information stated within the Webshop;
The payment for the Order needs to done within the 10 days period from placing the Order;
In a form of an email message sent to the address: [email protected];
With a use of withdrawal form, which is an appendix no.1 to this Terms & Conditions sheet;
In case of withdrawal from the agreement, the Vendor makes an immediate full refund to the Consumer, including the shipping costs (excluding additional costs resulting from the shipping method chosen by the Consumer, other than the least expensive shipping method offered by the Vendor), always not later than 14 days from the day when the Vendor was informed by the Consumer about the withdrawal from the agreement.
The Vendor asks to send the Merchandise back to the address: VAN HOYDEN, ul. Józefa Wassowskiego 16/3A , 80-001 Gdańsk immediately and no later than 14 days from the day on which the Consumer informed the Vendor about the withdrawal from the agreement. The period is met if the Consumer send the Merchandise back within the 14 days period.
If it is necessary to deliver the Merchandise to the Vendor to consider the complaint, the Client is obliged to deliver the Merchandise, in case being a Consumer, the Vendor is obliged to cover the cost of the delivery to the address: VAN HOYDEN, ul. Józefa Wassowskiego 16/3A , 80-001 Gdańsk.
The complaints are to be sent to the email address: [email protected] in a written form to the address of the Vendor.
The Administrator of the submitted personal data is: VAN HOYDEN Ewa Müller, ul. Kręta 50, 80-217 Gdańsk, tax registry number NIP: 8392935993, an own business run by Ewa Müller, registered in the CEIDG registry (Central Registration and Information on Business).
The Administrator did not invoke the Data Protection Supervisor, but in cases regarding your data it is possible to contact under the email address ​[email protected] or in a written form on the address of Administrator’s residence.
The Terms & Conditions sheet is valid until 08.01.2019r.
The content of the Terms & Conditions sheet is available free of chargé under URL address: https://vanhoyden.com/customer-service/
Appendix nr 1 to Terms & Conditions sheet
Link to download the refund form
This Terms & Conditions sheet determines the rules on which a Newsletter service is provided to the Clients of the www.vanhoyden.com Webshop.
The Service Provider is Ewa Müller, running own business under the name VAN HOYDEN Ewa Müller, under the address ul. Kręta 50, 80-217 Gdańsk, Poland, with tax registry number NIP 8392935993 and REGON 146068683, listed in the CEIDG registry (Central Registration and Information on Business).
The contact with the Service Provider is possible under the telephone number ​+48793147811 with fees according to callers plan for standard phone calls or by email address [email protected]
This Terms & Conditions sheet specifies the rules of providing the Newsletter service to the Clients by the Service Provider.
The use of a Newsletter service is voluntary.
To use the Newsletter service a device of meeting Technical Requirements, with an Internet connection and an active email address.
Email messages sent as Newsletter service will be sent to email address submitted by the Client during Newsletter registration process.
In order to subscribe to Newsletter service, the Client in first step submits email address, on which he/she wishes the Newsletter messages to be sent and expresses consent for receiving electronic commercial, advertising or marketing messages and consent for transferring the submitted data to third parties, also outside the EU, with whom Service Provider provides the service. Next, Service Provider sends a verification email to the email address submitted in the first step. The email contains a link, on which the Client needs to click to express the consent for subscribing to the Newsletter. After Client’s confirmation an agreement for providing the is concluded and Service Provider starts providing it towards the Client.
To provide the Newsletter service, the Service Provider can use help of third parties, in particular companies specializing in newsletter services.
The Client can resign from Newsletter subscription without giving any reason and free of chargé, at all times by sending an email on the address: [email protected]
The sending of the email with a demand to withdraw from the Newsletter service will take an immediate effect regarding this service.
The Client is obliged to use the services and functionalities provided by the Service Provider in a way that does not disrupt Service Provider’s business and activities and operation of the Webshop;
The Client is obliged to use the services and functionalities provided by the Service Provider according to law regulations, rules stated in this Terms& Conditions sheet and also according to meeting social standards
The Client is obliged to use the services and functionalities provided by the Vendor in a way that is not onerous to other Clients and the Service Provider;
The Client is obliged not to take any actions towards taking over any information not intended for the Client, including the data submitted by other Clients or interfering in rules or technical aspects of Webshop functioning, as well as unauthorized modifying the content submitted by the Service Provider, in particular the Prices or Merchandise description.
The complaints regarding the providing of Electronic Services can be sent in a written form on Vendor’s address or Vendor’s email address [email protected] The complaints should contain information letting the Vendor to specify the date of claimed malfunction, Clients demand and Clients contact details. The Vendor responds to the Complaint immediately, but no later than 30 days after it is submitted, unless law regulations or other Terms & Conditions sheets state differently.
The use of other than court alternative complaints resolution methods and redress is voluntary
In case where the Consumer is not satisfied with complaint proceedings, Consumer is authorized to use, among others, one of the following methods
A help from a municipal or landkreis consumer ombudsman
The Administrator did not invoke the Data Protection Supervisor, but in cases regarding your data it is possible to contact under the email address [email protected] or in a written form on the address of Administrator’s residence
Without prejudice of relevant GDPR regulations it is rightful to demand the access to personal data from the Administrator, their correction, deletion or limitation of processing
The personal data will not be processed in an automated manner, which includes not using them for profiling.
Cookie files are save when using the Webshop services. Cookie files are stored and used according to Cookie Policy.
Personal data is processed according to Privacy Policy.
Service Provider reserves the right to change this Terms & Conditions sheet only basing on valid reasons. Such reason can be the necessity to change the Terms & Conditions sheet as a result of updating the Newsletter service or change of regulations, that influences service provided by the Service Provider.
The information about planned change in the Terms & Conditions sheet is to be sent to the email address submitted by the Client when subscribing for the Newsletter service, at least 14 days before changes entry into force.
In case the Client objects the planned changes, the client should send an email message to the Service Provider: [email protected], which will result in termination of the agreement for the service from the moment planned changes come into force.
The rules of processing users’ personal data
At VAN HOYDEN Ewa Müller (hereinafter referred to as VAN HOYDEN) we pay a lot of attention to respect users’ rights, in particular the right to protect their privacy.
This policy clarifies the rules of collecting and processing personal data applied at VAN HOYDEN.
VAN HOYDEN is responsible for the lawful use of collected personal data, which occurs in a way that guarantees its security and compliance to GDPR [GDPR REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)].
As a data administrator, VAN HOYDEN is obliged to process the data in compliance to following rules:
„compliance to law regulations, reliability and transparency”,
„purpose limitation”,
„data minimalization”,
„regularity”,
„storage limitation”,
„integrity and confidentiality”.
VAN HOYDEN processes the personal data in compliance with appropriate law regulations which is art. 6 ust. 1 GDPR:
when processing the data is necessary for implementing the agreement, which contracting party is a person to whom the data regards or to take actions requested by the person to whom the data regards before the agreement is concluded;
when processing the data is necessary to fulfill the legal obligation of the administrator;
when processing the data is necessary to protect vested interest of the person whom the data regards or other natural person;
when processing the data is necessary for purposes resulting from legitimate interests implemented by the administrator or third party, excluding situations when interests or basic right and freedoms of a person, whom the protected data regards, are overriding.
By expressing a consent for cookie files use by our services, you hereby declare, that your browser settings meet your preferences.
During browsing our service, according to browser’s settings, one or several cookie files can be saved on users computer (end device).
Before expressing the consent, cookie files necessary for the service to function are saved on user’s computer.
Cookie files can be set out by VAN HOYDEN as well as third parties with whom VAN HOYDEN cooperates. We kindly ask to read about cookie files and the way they are used.
The registration is required for some of the functionalities provided by our service. During the registration process we ask the users for login and password, which will be used in our website. The user will be also asked to agree to for personal data processing by VAN HOYDEN.
During a session on our website, a data regarding the session are collected automatically, in particular IP address, domain name, browser type, operation system type. For more information, please check our cookies policy.
The Administrator did not invoke the Data Protection Supervisor, but in cases regarding your data it is possible to contact under the email address [email protected] or in a written form on the address of Administrator’s residence.
The aim and legal basis for personal data processing
Personal data collected during the use of the service are to be processed by VAN HOYDEN for following reasons:
Proceed to conclude an agreement such as making an offer, correspond in order to agree on agreement terms etc. – according to Art. 6 ust. 1 lit. b GDPR
Proceed to implement the concluded agreement – according to Art. 6 ust. 1 lit. b GDPR
In order to fulfill the lawful duties incumbent on Administrator, in particular in terms of financial tax settlements, Accounting Law – according to Art. 6 ust. 1 lit. c GDPR
In order to send personalized commercial communication regarding related products and services or providing „Newsletter” if such consent has been agreed – according to Art. 6 ust. 1 lit. a GDPR
Accessing the personal data
The personal data are to be kept within the period of cooperation or the period of using the active Account, and after the period of the agreement expires also within the period specified by the regulations of law regarding public-private settlements, but not shorter than the expiry of final settlement or limitation period for any possible redress resulting from bilateral cooperation, and in case of a dispute also until its final resolution, also construed as finished enforcement proceedings. In case the personal data is to be processed according to art. 6 ust. 1 lit. a or f GDPR without prejudice of relevant GDPR regulations until the moment of withdrawal of the consent or raising objections against such processing respectively
Users’ rights regarding the collected data
Without prejudice of relevant GDPR regulations it is rightful to demand:
access to personal data regarding the person who submits the demand , their correction,
o complete the incomplete, also by submitting additional statement;
data deletion or limitation of processing;
raise an objection against further personal data processing;
The User can withdraw the consent at all times. The withdrawal of the consent has no influence on compliance with the law of data processing, which has been made basing on the consent, before its withdrawal.
Processing the data, that are saved with the use of cookie files, in majority of cases VAN HOYDEN is unable to identify the user. If the user wishes to benefit from rights, he/she might be asked to provide additional information for identification purposes.
In case of any concerns regarding the legality of data processing performed by VAN HOYDEN, it is rightful to lodge a complaint to supervising authority.
What if the data is not submitted
Submitting the data is voluntary or might be a precondition for the agreement to be concluded or providing the service. Refusing to submit it, will effect in conclusion of the agreement being impossible.
We reserve the right to change Privacy Policy through publication its new content on our website. After the change is done, the Privacy Policy appears on the website with a new date.
Gdańsk, on 13.12.2018.
The service automatically saves only information contained within the cookie files
Cookie files are IT data, in particular text files, that are stored in Service User’s end device and which purpose is to be used for using the websites within the Service. Cookies usually contain the name of the website of origin, time of storage on end device and unique number.
The party that implements cookie files on Service User’s end device and has access to them is VAN HOYDEN Ewa Müller, ul. Kręta 50, 80-217 Gdańsk tax registry numer NIP: 8392935993.
Within the Service two types of cookie files are used: “session cookies” and “persistent cookies”. The “session cookies” are temporary files, which are stored in Service User’s end device until the User logs out, leaves the website or switches off the software (Internet browser). “Persistent cookies” are stored in Service User’s end device during a period specified in cookie files parameters or until they are deleted by the User.
Types of cookie files used within the Service:
„necessary cookies” enabling to use services available within the Service, e.g. authenticating cookie files used for services where authentication is needed within the Service,
Cookie files used for providing security, e.g. used for discovering frauds committed in authentication process within the Service,
„efficiency cookies” enabling collecting the data regarding the way the websites within the Service are used,
„functional cookies” enabling to „save” User’s preferences and enabling the User interface t be personalized, e.g. regarding the chosen language or region or User’s origin, font size, website appearance etc.
„advertising cookies” enabling the Users to receive marketing content that suit their interest better,
adjust the content of the Service’s websites to User preferences and User experience optimization; in particular these files let to recognize Service User’s device and screen the Website according to his/hers individual needs,
create stats, that help to understand how Service Users use the websites, which enables to introduce improvements in their structure and content,
keep User’s session (after logging in), so the User does not need to submit the login and password on each website within the Service,
enable to screen personalized commercial – cookie files can be used by the Service or affiliated parties. Because of that, the commercial will be adjusted to User’s interests, and the number of screenings will be limited;
allow the Service integration with social media platforms (such as Facebook, Google+)
In many cases, the software used for browsing websites (Internet Browser), enables storing the cookie files in User’s end device by default. Service Users can change the settings regarding cookie files at all times. These settings can be changed in particular in such a way, to block automated cookie file service in browser settings or to inform every time when such files are stored in User’s device. Detailed information about the possibilities and ways of serving the cookie files, is available in software settings (Internet browser).
The Service operator informs, that limitations in use of the cookie files might have an influence on some of the functionalities available within the websites of the Service.
Cookie files are stored on Service User’s end device and can be used by advertisers or partners affiliated with the Service operator.
According to art. 13 ust. 1 and 2 of GDPR REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (so called General Data Protection Regulation), I hereby inform that:
The Administrator of the submitted personal data is: VAN HOYDEN Ewa Müller, ul. Kręta 50, 80-217 Gdańsk, tax registry number NIP: 8392935993, an own business run by Ewa Müller, registered in the CEIDG registry (Central Registration and Information on Business)
Proceed to conclude an agreement such as making an offer, correspond in order to agree on agreement terms etc. – according to Art. 6 ust. 1 lit. b GDPR REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
The personal data can be transferred to a third country or international organization according to appropriate legal security, which is standard contractual clause regarding personal data protection approved by the European Commission.
In an area where processing the personal data is required to conclude the agreement, submitting the personal data is a required condition to conclude an agreement. Submitting the data is voluntary, but refusing to submit it, will effect in conclusion and implementation of the agreement being impossible
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