Source: https://www.kentuckybids.us/kentucky-bids/bids-NBD00159460378202487.htm
Timestamp: 2019-12-15 11:10:01
Document Index: 241817153

Matched Legal Cases: ['§ 7901', '§ 290', '§ 552', '§3', '§ 552', 'art 2', 'arts 160']

Q--Employee Assistance Program LT LOU | Bid & RFP opportunities in Kentucky
NBD00159460378202487
36C24919Q0278
Added: May 10, 2019 9:16 am
This is a Sources Sought notice. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of all qualified sources (small and other than small) to perform a potential requirement.
NAICS code: 621330 and sized standard is $ $7.5M.
NOTE: Respondent claiming SDVOSB and VOSB status must be registered and CVE verified in VetBiz Registry https://www.vip.vetbiz.va.gov/.
Project requirements: Employee Assistance Program.
Department of Veterans Affairs Robley Rex VA Medical Center
800 Zorn Ave, Louisville, KY 40206.
a. BACKGROUND - It is the policy of the department to provide its employees, and eligible family members, access to an Employee Assistance Program (EAP), the purpose of which is to offer resources in the prevention, early recognition, and resolution of work-related problems, traumatic incidents, substance abuse, mental illness, marital or family problems, grief, stress and impact of chronic illness, and financial or other personal problems, that may have a detrimental effect on the employee s work conduct and/or performance. EAP is a comprehensive program that can provide employee assessment, counseling and referral services, and provide employees with the support, tools, and resources they need to cope with difficult times and remain productive on the job.
b. AUTHORITY - In the Federal sector, Federal law requires that agencies have the ability to offer counseling services to employees. The EAP is the vehicle through which these laws are implemented (Public Law 79-658 (5 U.S.C. Â§ 7901), 91-616 (42 U.S.C. Â§ 290aa-1), and 92-255; Executive Order 12564 Drug Free Work Place Act; and the Americans with Disability Act Amendment Act (ADAAA). The U.S. Office of Personnel Management (OPM), as the lead Agency for Federal EAPs under these laws, offers a number of recommendations regarding the provision of EAP services.
i. Specifically, EAP services should:
1. be effective and efficient, and, based on the best available professional practices
2. be provided within a safe, secure, and confidential environment;
3. maintain clear and open lines of communication with stakeholders;
4. treat clients equitably while demonstrating flexibility in meeting their needs;
5. allow clients appropriate control over their own care; and
6. provide continuity of care to help clients achieve their goals.
ii. The EAP must embrace OPM's guidelines and incorporates them into service delivery.
a. Area of Coverage:
i. The EAP Contractor must provide services to employees at locations convenient to them at the main facility location on Zorn Avenue (hereafter referred to as The Medical Center), as well as at the following community-based facilities (hereafter referred to as CBOCs):
1. Robley Rex VA Medical Center, Louisville, KY
2. VA Healthcare Center, Carrollton
3. VA Healthcare Center, DuPont
4. VA Healthcare Center, Ft Knox
5. VA Healthcare Center, Grayson
6. VA Healthcare Center, New Albany
7. VA Healthcare Center, Newburg
8. VA Healthcare Center, Scottsburg
9. VA Healthcare Center, Shively
b. Program Development and Consultation:
i. EAP Contractor shall, at contract implementation and periodically thereafter (no less than annually), consult with the medical center to assess and reevaluate service needs based on factors such as workforce demographics, employee work schedules, geographic locations of employees, employee insurance coverage, specific work performance and conduct issue trends, and current applicable policies, procedures, regulations, and laws.
ii. EAP Contractor will assist the Agency in developing EAP policy, procedures, and guidelines and will provide ongoing consultation of same.
iii. The Agency estimates the workload to be approximately 52 employees per year. This is based on historical past usage, and accounts for an employee population of approximately 1,850 employees, who may be seen for up to 8, 1-hour sessions per issue. On average, employees utilizing the service have historically been seen for 1-2 sessions on average. Each session is one hour with a licensed therapist.
i. Services to employees may include but are not limited to: initial evaluation and assessment, treatment planning, short-term counseling, financial counseling, Traumatic Incident Management (TIM) to include incident stress debriefings, social service assistance, information and referral, and health education training. Issues to be addressed could cover a wide range, to include work-related problems, traumatic incidents, substance abuse, mental illness, marital or family problems, wellness and daily living, crisis management related to emergencies in the workplace, grief, stress and impact of chronic illness, and financial or other personal problems.
ii. For employees needing specialized or long term, on-going counseling, the Contractor will assist with referral to established community resources and facilities for treatment and rehabilitative care. The employee and/or the employee s insurance will be responsible for the cost services provided by these community resources.
iii. The EAP will provide short-term substance abuse assessment and counseling, and referral services for requesting and mandatorily referred employees.
iv. The EAP Contractor will provide case management services for employees utilizing the EAP. These services include, at a minimum: coordinating referral services to competent care and follow up directed toward appropriate community resources beyond the EAP, within the employee s means, for individuals whose problems warrant additional treatment; ongoing conferences during the treatment program to evaluate the effectiveness of treatment, problems encountered, and changes considered necessary. At a minimum, the Contractor is required to follow up with the employee 30 and 90 days after initial entry into the program.
v. The EAP Contractor is responsible for educating employees and managers about substance abuse, assessing employees with potential substance abuse problems; identifying resources for treatment and rehabilitation for employees found to need them; and, working with the Medical Center, its Human Resources (HR) Management Service employees, and/or Medical Center supervisors to successfully transition employees back to the workplace.
vi. The EAP Contractor must be able to provide consultation with agency representatives, (i.e. managers, HR representatives) regarding specific employee problems, as well as organizational issues such as sexual harassment, downsizing, conflict resolution, and workplace violence. When an Agency representative requests consultation regarding a specific employee issue, the Contractor must respond within 24 hours.
vii. When mandatorily referred for performance issues, substance abuse, or other causes for formal referral, ongoing monitoring and appropriate reporting of progress and program compliance for up to 5 years may be required. This will include, at a minimum, regular contact with the employee, their treatment providers, and supervisory staff, as appropriate.
viii. EAP counseling, communications, and information and referral services may be in person, by telephone, or fax, but generally may not be by e-mail, internet, or intranet to ensure patient confidentiality and privacy. Exceptions may be made if the employee gives express consent to send and receive information within the EAP by e-mail, internet or intranet. Consent must be documented and retained in the employee's EAP file. Before an employee gives consent, he or she must be informed that use of those communication methods no longer guarantees privacy.
ix. EAP Contractor staff will assess established Agency health insurers programs or services of other social agencies for referral potential.
x. Work/Life Services, such as childcare information, eldercare information, adoption resources, academic resources (including financial assistance), pet care services, legal consultation, financial consultation, retirement planning, tutoring services, etc., are provided by the VA and can be accessed by employees at www.worklife4you.com. EAP Contractor staff should be familiar with this website, and the services provided there, and are able to direct employees to these resources appropriately.
xi. Medications and physical examinations are not to be considered a part of the independent counseling services for the EAP and will not be provided under this contract.
d. Qualifications and Licenses of EAP Counseling Staff:
i. All personnel under this contract will be employees or assignees of the Contractor who will be responsible for validation of their qualifications to perform the services herein described.
ii. The EAP Contractor's staff shall consist of licensed/certified (as appropriate) professional psychologists, social workers, psychiatric nurses, psychiatrists, or physicians, who have at a minimum, a master's degree in a mental health field (or medical degree), and extensive counseling experience in a wide range of personal problems such as alcohol and drug abuse, and marital and family related issues. They must hold a current state license or certificate to practice at the highest independent level as a mental health practitioner, consistent with state laws. They must have at least 2 years of experience in the specific area/field of alcohol and drug abuse counseling.
iii. The EAP Contractor's counseling staff must be trained and experienced to assist employees with a wide range of personal issues, as well as providing coaching, management consultations, and presentations on a variety of health and wellness topics.
iv. The Contractor will certify that all employees or assignees have the required certifications and credentials and are registered/licensed in the appropriate state by submitting copies of the licenses or other appropriate documents. This will be done at implementation and thereafter annually.
i. The Contractor will identify an Operations Manager to the medical center, who will serve as the main point of contact for all operational issues throughout the term of the agreement. Operational issues will include, but not be limited to:
1. Ensuring contract specifications are met.
2. Ongoing and open communication with the identified medical center point of contact, as well as other identified medical center representatives (e.g., human resources staff, Continuity of Operations Plan coordinators, etc.).
3. Periodic review with medical center representatives of relevant Agency and/or medical center, as well as EAP Contractor, policies and procedures to discuss their effect on program operations, and to identify any inconsistencies with professional best practices, standards, laws, and regulations.
4. The Operations Manager must be available during the administrative hours of 8:00 am 4:30 pm, Monday Friday, excluding holidays.
5. The Contractor will furnish proof of liability insurance in an amount not less than $1,000,000 per occurrence.
3. EMPLOYEE ACCESS AND EAP ATTENDANCE
i. The EAP is available to the employees of the medical center and their eligible family members. The EAP Contractor will verify the eligibility of persons requesting services under this contract through observance of their facility ID card, or through verbal confirmation with either the supervisor or HR representative. In verifying eligibility, only that information required to establish eligibility (i.e., employment status) will be required by, or provided to, the supervisor or HR representative.
ii. In the case of family members, services will be provided to members of an employee s family when appropriate. Eligible family members are defined as a relative of the employee, or someone who is in a primary/familial type of relationship with the employee. When doubt exists as to whether someone qualifies as an eligible family member, the Contractor will contact the Agency for clarification and determination. Service to family members is appropriate when the family member has a problem that is connected with the employee s alcohol or drug abuse, or when the employee has a personal problem that may be helped by seeing the family member, or when the personal problems of the family members are affecting the employee s performance and/or conduct at work. The EAP Contractor will verify the eligibility of family members by first verifying the eligibility of the employee, as in the paragraph above, and then by confirming the family relationship.
i. The EAP Contractor must be able to provide toll free EAP access 24 hours day, 7 days a week (including weekends and holidays), to mental health professionals.
ii. Expert, credentialed staff must answer phone calls immediately, or if utilizing an answering machine, must respond to the message within 10 minutes of receiving it. Staff must establish eligibility for services, and identify the services needed (e.g., referral to an EAP counselor, information on community resources, referral to legal and financial experts, etc.).
iii. A separate TTD number (for the hearing impaired) is also to be provided.
iv. The EAP Contractor must be able to provide an Online EAP website/program, which will contain basic information, assistance and resources, as well as contact instructions and an ability to request contact online. The structure and content of the website will be approved by the Agency.
v. Face-to-face assessment and counseling services, up to 8 sessions per employee per year, must be available. For non-emergency cases, face-to-face assessment/counseling must be offered so as to occur within 3 workdays of initial client contact. In emergencies, face-to-face assessment/counseling must be offered the same day.
vi. Face-to-face services will generally be conducted between the hours of 8:00 a.m. and 5:00 p.m.; however, depending on the work shift of the employee, face-to-face services may need to be available before or after this time range, during early morning hours or evening hours.
vii. Employees may initiate contact with the EAP or they may be voluntarily referred by another, such as a supervisor, labor representative, Employee Health Physician, or any number of other sources. They may also be mandatorily referred through the Agency s Drug Free Workplace Program (DFWP).
viii. An employee will meet with a counselor at an office location convenient to their work location.
c. Participation and Job Security
i. EAP participation by the employee is voluntary. However, participation may be required to protect the employee s employment status, as provided for through the DFWP and other applicable laws and Agency policy. Individuals may be referred to the EAP by supervisors based on work performance and/or conduct deficiencies. An employee may privately access the EAP directly by phone, online, or on a walk-in basis where available.
d. Supervisory Referrals
i. Informal Referrals
1. A manager or supervisor may suggest that an employee seek EAP services when the employee s performance, conduct, or attendance has begun to deteriorate, or when the manager or supervisor learns information that suggests that the EAP might be of assistance to the employee.
ii. Formal/Mandatory EAP Referrals
1. A manager or supervisor may also formally refer an employee to the EAP in accordance with applicable DFWP guidelines and other applicable law and Agency policies. Formal/mandatory EAP referrals will include coordination and consultation with medical center HR representatives, in accordance with applicable laws and Agency policies.
i. Employees may request services from the EAP without first seeking permission. However, if the employee wishes to meet with an EAP counselor during their workday, they must follow appropriate leave requesting procedures. If they wish to participate in EAP without charge to leave, they must first seek approval for absence from work of their supervisors. Employees, who receive approval to participate in the EAP during their workday without charge to leave, shall be allowed reasonable travel time to and from the counseling location. Employees working irregular duty hours may, with supervisor concurrence and approval, have their tour of duty modified to accommodate their EAP attendance. Supervisors granting EAP visits during duty hours without charge to leave, at an employee s request, may require the EAP counselor to provide confirmation of attendance.
i. At contract initiation, the Robley Rex VA Medical Center employees, including all CBOC employees, will receive introductory brochures and wallet cards. Each work center will receive posters for display. The EAP Contractor shall ship to each site sufficient brochures and wallet cards to distribute one to each employee, plus ten (10) percent for that location. The number of posters provided to each location at contract start-up will be agreed upon by the medical center and the EAP Contractor, but will be sufficient to ensure adequate marketing to all areas of the medical center and all CBOCs.
1. Quantities will be based upon the number of Agency locations, the number of covered employees, and the needs of the Agency.
2. Introductory materials will include, at a minimum, how to obtain EAP services, what services are available, and who is eligible to use the services. They will also emphasize the confidential nature of the program.
ii. Thereafter, and upon request, the EAP Contractor will supply additional copies of brochures, wallet cards, and posters every year. The number to be provided will be based on an estimate by the Agency of how many new employees they anticipate hiring over the upcoming year. In subsequent years, the EAP Contractor will ship brochures, wallet cards, and posters to the medical center.
1. Any materials requested beyond those provided, or to locations beyond that stated above, will be at the expense of the Agency.
iii. The contractor will provide supervisor s manuals to all supervisors, the contents of which will be discussed with and approved by the Agency. Within 60 days after contract implementation, they will provide sufficient quantities to distribute one to each supervisor, plus 10 percent. Thereafter, and upon request, the EAP contractor will supply additional copies of Supervisor s Manuals, the number based on an estimate by the Agency of how many new supervisors they anticipate hiring over the upcoming year. Supervisor s manuals will always be shipped to the Medical Center for distribution.
iv. Except where specifically excluded herein, the production and mailing of all materials are the responsibility of the EAP Contractor.
i. Within 60 days of contract implementation, the EAP contractor will provide initial orientation for employees and supervisors. Dates, times, and locations will be coordinated with the Agency.
ii. The EAP Contractor will provide a supervisory training DVD, which will include at a minimum: General principles of crisis management with employees; need to emphasize confidentiality; supervision vs counseling; providing assistance vs correcting behavior/improving performance; voluntary vs involuntary referral; basic concepts of mental health, illness, alcoholism and substance abuse; and treatment methods and prognosis. Content will submitted to the Agency for approval prior to finalization and the finished product will be submitted within 90 days after contract implementation.
iii. Thereafter, the EAP Contractor will provide up to 2 supervisory trainings per year, at dates, times, and locations to be determined by the Agency.
iv. The Contractor will provide an internet-based version of new employee EAP orientation training, which will be available on the contractor s website with a link from the Agency s website.
v. The EAP Contractor will provide up to 3 additional employee and/or supervisory training sessions, on EAP-related topics requested by the Agency, such as Substance Abuse, Violence in the Workplace, Coping with Change, Team Building, Stress Management, etc. Topics, dates, times and locations will be coordinated with the Agency. Training sessions will be an average of one hour but may be up to 4 hours in length.
5. AGENCY REQUIREMENTS
a. Agency participation is critical to the success of the EAP. The following will help to ensure that success:
i. The Operations Manager will require access to Agency policies regarding the EAP, Privacy Act System of Records notices, relevant personnel procedures, Drug-Free Workplace Program, etc., to identify their impact on the program and its clients, as well as any incongruities with the EAP Contractor's procedures.
b. Identification of a Medical Center Point of Contact:
i. The Agency will identify those individuals who will act as primary and alternate points of contact and other Agency Representatives.
6. CONFIDENTIALITY AND RECORD-KEEPING
i. The EAP Contractor must be committed to the highest professional and ethical standards in maintaining the privacy and confidentiality of client information. EAP staff must adhere to the intent and spirit of the laws, policies, and regulations that provide for the protection of personal information. All individuals who utilize EAP services will be informed about the policies and procedures regarding confidentiality. In addition, organizations that partner with the EAP are required to adhere to these policies and procedures. Any disclosures must be strictly in accordance with all applicable laws, regulations and Agency policies. Disclosure may occur when there is a danger to self, others, or property, as authorized by law.
ii. The Contractor audience which includes individuals involved in the planning, developing, purchasing, approving, monitoring, managing, maintaining and disposing of VA IT systems will be subject to the same Federal laws, regulations, standards, and VA policies as VA personnel, regarding information and information system security. These include but are not limited to: Federal Information Security Management Act (FISMA), Appendix III of OMB Circular A-130, and guidance/standards available from the Department of Commerce s National Institute of Standards and Technology (NIST). This includes the common security configuration available from the NIST s website at http://checklists.nist.gov.
iii. The requirements in VA HANDBOOK 6500, RISK MANAGEMENT FRAMEWORK FOR VA INFORMATION SYSTEMS TIER 3: VA INFORMATION SECURITY PROGRAM September 20, 2012 and appendices also apply to VA or contractor-operated services and information resources located and operated at contract facilities or any other third-party utilizing VA information or VA information systems in order to perform a VA authorized activity.
iv. VA s National Rules of Behavior (ROB), Appendix D, provides the specific responsibilities and expected behavior for users of VA systems or VA sensitive information. The EAP Contractor and all their staff are required to sign VA s Contractor ROB which provide the responsibilities and expected behavior of contractors that use VA systems or VA sensitive information. The Contractor ROB is located in VA Handbook 6500.6, Contract Security.
v. This applies to all contracts in which VA sensitive information is stored, generated, transmitted, or exchanged by a VA contractor, subcontractor, or a third party, acting on behalf of any of these entities.
i. EAP client information and records are protected from disclosure under 5 U.S.C. Â§ 552a, the Privacy Act of 1974, Pub. L. No. 93-579 Â§3, 88 Stat. 1897 (1974) {codified as amended at 5 U.S.C. Â§ 552a (1999)); 42 C.F.R. Part 2 (2001), Confidentiality of Alcohol and Drug Abuse Patient Records ("the Confidentiality Regulations"); and, 45 C.F.R. Parts 160, 162 and 164 (implementing provisions of the Health Insurance Portability and Accountability Act of 1996, Pub. L. No. 104-191, 110 Stat. 1936 (1996)), as applicable. The EAP Contractor will maintain records in accordance with 68VA05 Privacy Act System of Records Notice that can be found at the following link: http://www.rms.oit.va.gov/SOR_Records/68VA05.asp.
ii. The EAP Contractor will adhere to VHA Handbook 1605.1 regarding storing and disclosing of information.
c. Information Released to Supervisors
i. Employees may be referred to the EAP by supervisors because of work performance and/or conduct issues. Generally, information about an employee's visit to the EAP will not be released to a supervisor without the employee's written consent, regardless of the nature of the referral, except in very limited situations (e.g., when an employee uses the EAP during work hours, the EAP will confirm that the employee attended an EAP session). Employees are not compelled nor required to release information about their EAP visits to supervisors. When participation in EAP is a requirement to protect employment status (i.e., DFWP guidelines), limited information may be released by the counselor to Agency HR representatives. This information is limited to only that needed in determining if the employee is complying with the applicable program requirements. In no case is information regarding the reason for the counseling, or the content of the counseling or discussions, to be released without express employee consent.
d. Record-Keeping and Record Ownership
i. The Contractor will be responsible for maintaining complete, individual case files for each and every employee referred or requesting service. The Contractor will also ensure the physical security of records.
ii. The Robley Rex VA Medical Center will retain ownership of all records created by the EAP contractor for the duration of the contract. Upon termination of the contract, all records in the possession of the EAP contractor must be returned to the Medical Center Records Manager or new EAP program manager for appropriate disposition. The EAP contractor will be responsible for creating a records inventory, file plan and appropriately disposition records that have exceeded the records retention period, in accordance with the VA Records Control Schedule and 68VA05 Privacy Act System of Records Notice.
iii. The EAP Contractor maintains records in a manner that supports the professional delivery of services and the confidentiality requirements, including storage, contents, and destruction. Active EAP records are under the physical custody of the Contractor for the length of an Agency's contract, but may be transferred to the Agency, upon request, and in accordance with applicable laws and regulations.
iv. At the completion of the contract, any active EAP cases may be transferred to another EAP provider designated by the Agency, and with the express permission and instructions from the EAP Contractor staff responsible for the records and the written consent of the clients.
7. QUALITY ASSURANCE AND REPORTING
i. The Contractor must be dedicated to providing services in a manner that reflects the best practices of the EAP industry. The EAP Quality Assurance Program integrates procedures to ensure that customer feedback on quality, overall satisfaction, and program effectiveness are obtained on a continuing and regular basis. The results received are used to continuously improve the program. Some of the ways the Contractor ensures quality are described below.
b. Quality Assurance/Evaluation
i. Individuals: Each individual utilizing the EAP is offered a client satisfaction survey. The composite results of the entire consortium will be provided in a quarterly report. The survey must be approved by the Agency.
ii. Counselor Record Review: The Contractor routinely reviews client records and conducts site reviews of staff counselors. These reviews include an analysis of program metrics, process issues, customer feedback, client outcomes, and other program and client data. The results of reviews guide continuous improvement efforts.
iii. Agency Identified Issues: The EAP Contractor will work collaboratively with appropriate Agency representatives to address any quality issues identified by the Agency.
iv. The Contractor will notify the Agency in writing whenever a malpractice claim involving an Agency employee is filed against the contractor. The claim will be forwarded within 3 workdays after receipt by the contractor. The Contractor will also notify the Agency in writing when any provider furnishing services under this contract is reported to the NPDB. This notification will include the name, title, and specialty of the provider.
v. The Contractor will permit on-site visits by appropriate VA personnel to assess contracted services, (e.g. compliance with contract requirements, adequacy of facilities, record keepings, etc.)
c. Agency Reports
i. The EAP Contractor will provide a standard, comprehensive statistical report on a quarterly basis, for the purpose of tracking usage and identifying possible problem areas within the Agency. The report will be submitted within 30 days after the end of the quarter. The report will be based on a fiscal (rather than calendar) year.
ii. The Quarterly Report will contain, at a minimum:
1. The number of employees served during the quarter and cumulative for the year.
2. The method/type of referral (i.e. self, informal supervisory, formal/mandatory referral).
3. Type of assistance requested/for which referred (i.e. traumatic incidents, substance abuse, mental illness, marital or family problems, wellness and daily living, crisis management related to emergencies in the workplace, financial problems, grief, stress and impact of chronic illness, or other personal problems).
4. Demographics of employees/family members utilizing EAP services.
5. Final Disposition of Cases (i.e., closed, referral for ongoing counseling, etc.)
6. Results of Client Satisfaction Surveys.
7. A summary of all activities, including education, outreach, training and consultation activities, carried out by the contractor.
8. Major problems and/or obstacles encountered and how they were resolved, or what issues still remain.
9. Other items as discussed and requested by the Agency.
Response to this announcement shall not exceed 10 pages and should include the following information: (1) A tailored capability statement indicating the firm s ability to provide a product and related services; (2) The respondents DUNS number, organization name, address, point of contact, and size and type of business (e.g., SDVOSB/VOSB, etc,) pursuant to the applicable NAICS code; (3) Information should be provided electronically in a Microsoft Word or Adobe PDF format.
Please e-mail your response with the above information to Michael.Brown1305@va.gov
with the subject line "Sources Sought Notice # 36C249-19-AP-1675 by 10:30 CST on May 28, 2019. Any questions should be emailed to Michael.Brown@va.gov.
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Robley Rex VAMC;800 Zorn Ave;Louisville, KY
Michael.brown1305@va.gov
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