Source: http://shop.stefanel.com/it_en/customer-service
Timestamp: 2014-10-22 15:23:19
Document Index: 524869233

Matched Legal Cases: ['Art. 13', 'Art. 7', 'Art. 7', 'art. 7', 'art. 7', 'Art. 7', 'art. 9']

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The Stefanel website is owned by Stefanel S.p.A. and managed by Triboo Digitale s.r.lStefanel S.p.A. and Triboo Digitale s.r.l give fundamental importance to the privacy of their Users. All data provided by those visiting the Site will be processed paying maximum attention and taking all necessary precautions to guarantee their safety, in full compliance with the Italian Personal Data Protection Code rules and regulations.Informative Note pursuant to Art. 13 of L.D. 196 dated June 30th 2003 - Personal Data Protection Code.All personal data provided by the Users visiting the Stefanel website (hereafter the “Site” will be processed by the Data Controller, Stefanel S.p.A. with registered office in Ponte di Piave (TV, via Postumia n. 85 (hereafter “Stefanel”) and by Triboo Digitale s.r.l, with registered office in Viale Sarca n. 336, Milan, Italy (hereafter “Triboo Digitale s.r.l ”), the Data Processor designated by Stefanel S.p.A. to manage the Site and all related services (maintenance, updating, Customer Care services, sending of newsletters etc) and also the co-Controller exclusively for the processing of data as appointed by Stefanel S.p.A. pursuant to the on-line transactions generated by the Site store, using manual and automated systems in compliance with what required by L.D. n. 196 dated June 30th 2003 – Personal Data Protection Code. In particular: to allow web navigation, registration, conclusion and execution of purchase contracts, handle the provision of products and services requested by Users, to provide information and assistance required by Users or, based on a further Information note and consent granted by Users, in order to perform all commercial and sales activities. For these exclusive purposes, User data may be communicated by Stefanel S.p.A to subjects and operators with whom Stefanel SpA and Triboo Digitale s.r.l have specific contracts (i.e. importers, distributors, dealers, shipping companies, banks and credit institutes, Internet providers), or to Stefanel Group companies or those belonging to their sales and servicing networks (branches, importers, distributors, agents, workshops) which may have their headquarters outside the EU and, in this case the data will be processed exclusively for the above indicated purposes; personal data will be accessed by the Data Processors and the Designated Officers appointed by Stefanel and Triboo Digitale s.r.l and the above mentioned subjects. Personal data shall not be subject to dissemination. In order to enable certain functions and achieve higher levels of performance of the Site, the latter uses a cookie system : these are files sent by the Site server and registered via the User’s browser on the User 's hard disk, containing information relating to the navigation and activity performed by the User (website pages visited, geographic area, websites which led to this Site, orders placed and completed), which are then relayed from the user's computer to the Site server during any future visits to the Site. The data recorded by cookies does not include, and is not linked, to any User identification data; they do not allow for such identification and cannot be used to identify Users in any manner; they are used solely to speed up the Site functions should the User visit the website again, or to perform statistic based activities or produce reports by processing anonymous or aggregate data. The User is entitled to receive information on the use of cookies, and also set the browser options on his own PC to limit or prevent use of the same. The User can also completely cancel all cookies using the relative functions on his browser programme. If these last two options are enabled on the Browser, the Site may not function correctly. The provision of personal data is optional, i.e. it is not governed by a regulatory obligation, but it is necessary in order for the User to be able to use the website, complete the registration process, to complete the contract formalities, to provide information, assistance and the services requested by the User. If this data is not provided, it may not be possible for the User to access the website and its special functions, to complete the registration process and sign the contracts to implement or receive information, assistance and the services requested. Further information on the processing methods for personal data and the services available on the website can be provided on request. In your capacity as the Data Subject, you are granted the rights foreseen by Art. 7 of L.D. n. 196 dated June 30, 2003 and listed below. For further information on how to exercise such rights and for a complete list of the officers designated by Stefanel S.p.A. for the processing of personal data, please send an e-mail to: info@stefanel.com, to the attention of the pro-tempore Administration Manager, or by fax to +39-0422.819.240; Stefanel S.p.A. has appointed Cristiano Simonetto as its Data Processor (cristiano.simonetto@gruppo.stefanel.it); when contacting Triboo Digitale s.r.l, users can phone +39-02-64741401, send a mail to unsubscribe-shop.stefanel@triboo.it, or a fax to +39-02-64741414.
In your capacity as the Data Subject, you are granted the rights foreseen by Art. 7 of L.D. n. 196 dated June 30, 2003 and listed above. For further information on how to exercise such rights and for a complete list of the officers designated by Intefashion S.p.A. for the processing of personal data, please send an e-mail to: info@interfashion.it, to the attention of the pro-tempore Administration Manager, or by fax to +39-0541-706801; Interfashion S.p.A. has appointed Gino Trentin as its Data Processor.
Titular and responsible for of data processing
In accordance with legislative decree 196/2003, Stefanel S.p.A., company duly existing under the laws of Italy with main offices in Ponte di Piave – Via Postumia n. 85 is the titular for disposing of personal data regarding the communications of Users.
reMedia S.r.l., company duly existing under the laws of Italy with offices in Padova – Via Vicenza n.23/1 is appointed designated by Stefanel for processing of such data with regard to the management of newsletters.
Scope and modality of data processing
reMedia will process on behalf of Stefanel the data provided by Users only for providing services to the latters. Those services include, but are not limited to: commercial communications and information via newsletters, even from partner companies, and/or replies to potential communications by the Users as well as for other activities connected to the aforementioned (including, but not limited to management, administration, statistics, marketing and other commercial activities). Data will be processed in manual and in electronic and/or automatic methods.
Field of communication and diffusion of data
The personal data collected will not be publicized in any manner whatsoever; nevertheless, they might be communicated to public agencies in order to fulfill the obligations foreseen by law. Furthermore, data might be communicated to third parties that are necessary to provide the aforementioned services and/or to other companies belonging to the Stefanel Group and/or contractually bind to Stefanel and/or reMedia, even if such companies have their offices outside the European Union. It is understood that any and all such communication will take place for the aforementioned scope only. The data will be communicated to responsible and appointees designated by Stefanel and/or reMedia and/or by the abovementioned subjects.
Nature of the data submission
Data submission is not mandatory. However, if the User refuses to submit the data, it will be impossible to provide the required services.
In accordance with art. 7 of legislative decree 196/2003, the User is entitled to ask at any time about the actual existence of personal data collected, their origin, their scope, methodology underlying data management, their communication in a way ensuring easy knowledge, their modification, updating and correction of data, as well as their elimination or transformation into an anonymous form or to interrupt the processing of data. In the event of any modification, transformation into an anonymous form, cancellation of personal data, as well as when the processing is interrupted, the User has also the right to have such changes communicated to any subject whom the data have been transmitted to. Furthermore, the User has the right to oppose at any time for legitimate reasons to the processing of personal data, in whole or in part.
Cancellation from service offered and elimination of personal data is automatic by clicking on the specific link included in each e-mail.
For any other request in accordance with art. 7 of legislative decree 196/2003, Users can send a request to Stefanel S.p.A. as titular of data processing, to the address: info@stefanel.com
Cookies Use of cookies on the website Stefanel What are cookies? Cookies are tiny text files stored on your computer when you visit certain web pages. At Stefanel we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on Stefanel, you need to have cookies enabled. If you don't want to accept cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see in the end of this paragraph how to alter your cookies settings. Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit but not can be used for remarketing purposes - in other words not to show you different products and services based on what you appear to be interested in. We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices. eu for a video about cookies visit www.google.co.uk/ goodtoknow/data-on-the-web/cookies Cookies can perform different functions, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the categories of cookies used on this website is set out below. Strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. Strictly necessary cookies be used to store a unique identifier to manage and identify the user as unique to other users currently viewing the website, in order to provide a consistent and accurate service to the user. Examples include: • Remembering previous actions (e.g. entered text) when navigating back to a page in the same session; • Managing and passing security tokens to different services within a website to identify the visitor’s status (e.g. logged in or not); • To maintain tokens for the implementation of secure areas of the website; • To route customers to specific versions/applications of a service, such as might be used during a technical migration; Performance cookies These cookies can be first or third party, session or persistent cookies, their usage is limited to performance and website improvement. These cookies collect information about how a visitor uses the site, such as pages visited. These cookies do not collect information that can identify the user. Any information that these cookies collect is aggregated anonymously and are used only to improve the functioning of the site. Examples include: • Web analytics, the data collected is limited to the website operator’s use only, for managing the performance and design of the site. These cookies can be third-party cookies but the information will be for the exclusive use of the publisher of the website visited; • Affiliate tracking — where the cookie is used exclusively to let affiliates know that a visitor to a site visited a partner site some time later and if that visit resulted in the use or purchase of a product or service, including details of the product and service purchased. Affiliate tracking cookies allow the affiliate to improve the effectiveness of their site; • Error management — Measuring errors presented on a website, typically this will be to support service improvement or complaint management and will generally be closely linked with web analytics; • Testing designs — Testing variations of design, typically using A/B or multivariate testing, to ensure a consistent look and feel is maintained for the user of the site in the current and subsequent sessions. By using Stefanel, you agree that we can place these types of cookies on your device. Functionality cookies These cookies can be first party, third party, session or persistent cookies. These cookies will typically be the result of a user action, but might also be implemented in the delivery of a service not explicitly requested but offered to the user. They can also be used to prevent the user being offered a service again that had previously been offered to that user and rejected.Furthermore, these cookies allow the site to remember the user's choices (such as username, language, country of origin, etc.. Etc..). The information these cookies collect is anonymous and can not track user behavior on other sites. Examples include: • remembering settings a user has applied to a website such as layout, font size, preferences, coloursetc; • remembering a choice such as not to be asked again to fill in a questionnaire. • detecting if a service has already been offered, such as offering a tutorial on future visits to the website; • Providing information to allow an optional service to function such as offering a live chat session. • Fulfilling a request by the user such as submitting a comment. By using Stefanel you agree that we can place these types of cookies on your device. Stefanel reserves the right to use cookies, consent of the user when the applicable law or regulation so provides, to facilitate navigation on this site and customize the information that will appear. Stefanel also reserves the right to use similar systems to collect information about users of the site, such as IP address, type of Internet browser and operating system used and / or web pages visited by a user, for statistical purposes or safety. Name site may collect this information to track site usage and improve certain aspects. Most browsers automatically accept cookies, but you can also choose not to accept them. We recommend not to disable this function, since this would prevent moving freely from page to page and enjoy all the specifics of the site. If you do not want to accept that your computer receives and stores cookies, you can alter your security settings on your web browser (Internet Explorer, Google Chrome, Safari etc.). However, note that certain parts of our Site may only be used fully if your browser allows cookies,if not you won't be able to add products to your basket and buy them (for exaple). Thus, your reading experience of our Site may be affected negatively by removing and not allowing cookies. If you wish to alter your cookie settings, by going to your browsers settings, below are short instructions for how to do this in the four most popular browsers: Microsoft Internet Explorer Click the 'Tools' icon in the top right side corner and select 'Internet options'. In the pop up window select the 'Privacy' tab. From here you can adjust your cookie settings. Google Chrome Click the spanner in the top right side corner and select 'Settings'. From here select 'Under the hood' and change the settings under 'Privacy'. Mozilla Firefox From the drop down menu in the top left side corner select 'Options'. In the pop up window select the 'Privacy' tab. From here you can adjust your cookie settings. Safari From the settings drop down menu in the top right side corner select 'Preferences'. Select the 'Security' tab and from here you can adjust your cookie settings. Legislative Decree 196 dated June 30, 2003 Personal data protection codeArt. 7 Rights to access personal data and other rights
1. Subject These sales terms and conditions regulate the sales contract relating to any purchase made through the Stefanel e-commerce Site (hereinafter the "Site"). The Site, owned by Stefanel, with registered office in via Postumia n. 85, Ponte di Piave (TV) (hereinafter “Stefanel”), is managed by Triboo Digitale s.r.l, with registered office in Viale Sarca n. 336, 20126 Milan, Italy, Tax Code and VAT no. 02912880966, registered with the Milan Register of Companies under no. 02912880966.
1.2. Triboo Digitale s.r.l is appointed as Stefanel’s agent for the sale of its products via the Site. Any purchase made through the Site involves the contractual parties Triboo Digitale s.r.l (hereinafter the "Seller"), as the seller, and the purchaser (hereinafter the '"Purchaser”), i.e. the subject who purchases one or more products through the Site (the Seller and Buyer are also collectively referred to as the "Parties").
1.4. Any communication the Purchaser wishes to make relating to this contract - including reports, complaints, requests concerning the purchase and delivery of products, the exercise of withdrawal rights, etc.. - must be sent exclusively to the Seller (Triboo Digitale s.r.l) at the address published on the Site and in particular to the e-mail address shop@stefanel.com.
2. Product features and availability by geographical area.2.1. The products are sold by the Seller with the features described on the Site at the time the order is placed by the Purchaser and in accordance with the general terms and conditions published on the Site at the time of the order, excluding all other terms or conditions.2.2. The Supplier reserves the right to amend all or part of these general sales terms and conditions at any moment in time. The products are on sale at the general terms and conditions indicated on the Site at the time the order is placed while stocks last.2.3. Sales prices and assortments are subject to change without warning.2.4. The Seller is fully entitled to change the assortment on the Site or change the features of the same at any moment in time, without prior warning or notice due to Users.2.5. The Seller reserves the right to make modifications or improvements to any product available on the Site, without having to update previous editions.2.6. Users from all over the world can access this Site and may contain references to products that are not available or payable for in the country of the visitor to the Site.2.7. All products specifically intended for sale or otherwise available on the Site are for sale only in the countries included on the list available on the Site at the time the order is placed.3. Conclusion of contracts.3.1. The presentation of the products on the Site are not binding for the Seller and do not constitute offers to the public, but mere invitations to offer.3.2. A purchase order submitted by the Purchaser to the Seller via the Site has a binding contract value 48 (forty eight) hours from being received by the Seller and is subject to these General Terms and Conditions, which form an integral part of the order; by placing an order with the Seller the Purchaser undertakes to fully accept the same without reservation.3.3. The purchase order is accepted by the Seller when the same sends the Purchaser an order confirmation e-mail, to the address provided during the Site registration process, which will include the text of these general sales conditions, a summary of the order placed and a description of the product features. The Purchaser’s order, the Seller's order confirmation and the general sales conditions applicable to the contract signed between the Parties will be filed electronically by the Seller’s computerised systems and the Purchaser may request a copy by sending an e-mail to shop@stefanel.com.3.4. The contract between the Parties is deemed concluded when the Purchaser receives the order confirmation by e-mail from the Seller. Under current law, the order and the order receipt shall be deemed received when the parties to whom they are addressed are able to access them. In the event that the Purchaser does not receive the order receipt from the Seller, within 48 ( forty eight) hours from placing the order, the order shall be deemed null and void, the contract will not be concluded and the Purchaser is invited to contact the Seller by sending an e-mail to shop@stefanel.com.4. Product selection and purchasing procedure4.1. The products presented on the Site may be purchased using the procedure provided on the Site. This procedure consists of various phases which start with the Purchasers selecting the products and including them in his shopping cart. Once the Purchaser has finished selecting the desired products, he can purchase those inserted in the trolley by registering with the Site, providing all the required data. In order to prepare the order and conclude the contract, the Purchaser will also be requested to confirm his personal details, provide his residential address, the delivery address for the selected products, the billing address and a telephone number where he can be contacted for any communications related to the purchase. The Purchaser will then be asked to select the required delivery method and a payment method from those available. If the Purchaser selects immediate payment by credit card, Pay Pal or real-time bank transfer, he will be prompted to communicate the relevant data via a secure socket connection. The Supplier reserves the right to check the personal details provided by the Purchaser for accounting and administration purposes. For payments by credit card, the purchase amount will only be charged to the Purchaser when the Seller sends the actual order confirmation. On completing these phases, the Purchaser will be presented with a summary of his order, which he is still able to edit where necessary: at this point, the Purchaser, is required to read and expressly approve the general sales conditions by ticking the relative check box and, finally, confirm his order by pressing the "Confirm Order" button; this will send the order to the Seller and will generate the effects illustrated in paragraph. 3.2. of this contract.4.2. In the case where an order is placed for products belonging to a limited series, the Seller reserves the right to allow each Purchaser to buy a maximum quantity of products, possibly lower than the total number of products actually on sale. The Purchaser is, in any case, entitled to place an order for a quantity of goods exceeding that indicated as available on the Site. In this case, the Seller reserves the right to accept the Purchaser’s request for products exceeding those indicated as available, after checking product stock availability. It is understood that, should it be impossible to satisfy the Purchaser's order for quantities in excess of those in stock, the contract will be concluded for the maximum quantity of products indicated as available on the Site when the order was placed.5. Delivery and acceptance of goods.5.1. The availability of each product is normally indicated on the Site.5.2. The delivery times indicated on the Site are purely indicative and udner no circumstances binding for the Seller. However, the Seller undertakes to do everything in his power to meet the delivery times indicated on the Site. It is understood that the Seller shall deliver the products purchased by the Purchaser within a maximum of 60 (sixty) days from sending the order confirmation to the Purchaser.5.3. The Seller cannot guarantee that the number of products indicated as available on the Site is always exact.5.4. If a product ordered by a Purchaser is not actually available, the Purchaser will be promptly informed by the Seller and any payment made by the Purchaser will be refunded without delay.5.5. The products ordered by the Purchaser will be delivered according to the method chosen from those available and listed on the Site when the order was placed. On receiving the goods, the Purchaser agrees to promptly check, within and no later than 3 (three) days of receipt, that the delivery is correct and includes all and only the purchased products, and to inform the Seller, within this deadline, of any damaged or defective products received or any discrepancy between the order and the goods actually received, following the procedure referred to in art. 9 of this contract. In the event that the packaging or boxing of the products ordered by the Purchaser reaches its destination clearly damaged, the Purchaser is invited to refuse the delivery by the carrier/courier or accept the delivery “with reservation”.5.6. The Products shall be deemed accepted by the Purchaser if no claims are made within the deadline indicated in par. 5.5.6. Prices, shipping costs, customs duties and taxes6.1. The price of the products on sale is that indicated on the Site at the time the order is placed by the Purchaser. The prices of the products listed on the Site include VAT, but do not include shipping costs and any additional taxes or duties due, which the Purchaser agrees to pay in addition to the price indicated on the Site.6.2. Depending on the country to which the products are to be delivered, the relative shipping costs will be displayed on the Site during the order placement process; the Purchaser agrees to pay this amount in addition to the price of the ordered products.6.3. The total price payable to the Seller will be indicated in the Order and also indicated on the order confirmation sent via e-mail by the Seller to the Purchaser.6.4. If products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including VAT, is net of any customs duties and any other taxes which the Purchaser hereby agrees to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the products will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the products, the Purchaser is invited to check with the relevant authorities in his country of residence or destination of products.6.5. All other costs, charges, taxes and/or duties that a given country may apply, under whatever title, to the products ordered under this contract are the sole responsibility of the Purchaser.6.6. The Purchaser hereby declares that any lack of knowledge on his part concerning the costs, charges, taxes and/or duties referred to in paragraphs 6.4. and 6.5. when sending an order to the Seller, shall not constitute grounds for termination of this contract and shall under no circumstances be charged to the Seller.7. Payments.7.1. Payments for orders placed on the Site can be paid for by credit card, bank transfer, cash on delivery or via PayPal at the conditions provided below. The Seller may also allow other payment methods, as seen in the specific payment section on the Site.7.2. If the Purchaser opts for payment by credit card, he will be transferred to a secure site and the credit card information will be communicated directly to Banca Sella, the operator designated by the Seller to handle all such transactions. The data provided will be sent securely using SSL (Secure Socket Layer) 128 bit encrypted file transfer systems. Such data remain inaccessible even for the Seller.7.3. Orders may be paid for by bank transfer to the Seller, using the "Swift" code indicated on the order confirmation. When payments are made by bank transfer, the Purchaser expressly agrees that the implementation of the contract by the Seller will come into force the moment the equivalent amount for the purchased product/s is received on the Seller’s bank account: in the event that, from the moment the order confirmation is sent to the moment the bank transfer is received for the product/s purchased, the goods should go out of stock, the Seller undertakes to refund the said amount to the Purchaser as illustrated in par. 5.4. of this agreement and the contract between the Parties shall be deemed terminated by law.7.4. Payment for the order placed can only be made using cash on delivery option if the products are to be delivered on the Italian territory and the total amount is under 250.00 (two hundred and fifty/00) euro. Cash on delivery payments can only be made in cash; the Purchaser therefore undertakes to pay the courier said amounts in cash as agreed.7.5. The invoice/tax records relating to the purchase will be sent to the Purchaser in electronic format to the e-mail address provided by the Purchaser during the registration process, if the products are to be delivered to a recipient in the Italian territory, or attached to the purchased product in paper format, in all other cases.8. Seller's legal warranty of conformity, reporting of non-conformities and interventions under warranty.8.1. The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005 ( Consumer Code ), provides Consumers with a legal warranty on purchased products covering any lack of conformity with the sales contract that may arise within 24 (twenty four) months after delivery to the Purchaser.8.2. The legal warranty entitles the Purchaser, in case of lack of conformity of the product, to obtain, by applying directly to the Seller within a reasonable period time taking into account the nature of the product, repair (if and as possible), replacement of the product, a price reduction or termination of the contract.8.3. Warranties are not applicable when products are not used for their intended purpose or without following the instructions/warnings provided by the Seller and/or the manufacturer of the product.8.4. Product non-conformity reports must be accompanied by proof that the product was purchased from the Seller (tax document issued by the Seller or payment receipt).8.5. Within the period referred to in par. 8.1., non-conformity reports must be sent by the Purchaser within and no later than 14 (fourteen) days from the date on which the lack of conformity was detected.8.6. The non-conformity report must be sent by the Purchaser to the Seller by email to shop@stefanel.com; the Seller will promptly notify the means by which the product must be returned or made available.8.7. The Seller’s Servicing centre will conduct quality checks to verify the actual non-conformity of the product and provide feedback to the Purchaser using the e-mail address provided during the registration process.8.8. If the tests confirm a non-conformity, the Seller will refund the Purchaser for all costs incurred to return the faulty product, and repair or replace the Product with an equivalent item at no extra cost for the Purchaser; in the latter case, all non-conforming and replaced products will remain the property of the Seller.8.9. The above refund will be paid by bank transfer to the Purchaser. The Purchaser will be responsible for filling out the bank details form and sending it to the Seller at shop@stefanel.com in order for the latter to transfer the refund.9. Defective product liability.9.1. The conditions foreseen by EC Directive 85/374/CEE and by Italian Legislative Decree N. 206/2005 - Consumer Code are applicable to damages caused by defective products. The Seller, in its capacity as distributor of the products on the Site disclaims all liability, without exclusions and/or exceptions, indicating the name of the product manufacturer.
10.2 To exercise a right of withdrawal, the Consumer shall notify Triboo Digitale, before the deadline indicated in paragraph 10.1 above, of his intentions by accessing the "My Returns" page in the My Account area or, if the same is not a registered users, by accessing the designated page and entering the order number and email address used to place the order. As an alternative, the Consumer can send an explicit declaration to Triboo Digitale, using the contact form or email address shop@stefanel.com, of his intention to exercise the right of withdrawal using the withdrawal form enclosed
11. Other examples of returned goods.11.1. Should the Purchaser discover, within the deadline indicated in par. 5.5, that the product received is defective or does not correspond to that ordered, the same is entitled to exercise his withdrawal rights, within the aforementioned deadline, by sending an e-mail in Italian, English, French, Spanish or German to the Customer Care staff at shop@stefanel.com. The Purchaser will be provided with a Returned Goods Note and an RMA return form.11.2. After conducting the appropriate checks, the Seller will invite the Purchaser to return the product within 7 ( seven) working days, together with the completed Returned Goods Note and RMA Code, delivering the same to: Triboo Digitale s.r.l c/o ArceseLogVia Groane n. 620031 Cesano Maderno (MB) – Italia11.3. The products must be delivered or otherwise sent to the Seller fully intact (with no signs of wear, abrasion, nicks, scratches, deformation, etc.. ), complete with all parts and accessories, accompanied by any instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any and, in any case, in the same condition in which it was received by the Purchaser. Failure to observe this requirement means the Purchaser will forsake his right to a refund.11.4. After checking the returned product, if necessary conditions are met, the Seller will reimburse the Purchaser for all shipping costs incurred to return the product, and send, without any additional charge, a new product or the product actually ordered in the shortest possible, if available; on the contrary, the Purchaser will be sent a refund for the amount paid for the defective product.11.5. The above refund will be paid by bank transfer to the Purchaser. The Purchaser will be responsible for filling out the Returned Goods note with all relative bank details and sending it to the Seller in order for the latter to transfer the refund. In the event that the payment was made by credit card, the refund will be made within the indicated time by direct crediting of the amount due to the credit card used by the Purchaser to pay for the goods.12. Intellectual property rights12.1. The Purchaser declares to be aware that all material on this Site are protected by copyright and other provisions of law related to intellectual property: all rights are reserved to Stefanel S.p.A.12.2. Therefore, unless prior specific consent is granted in writing by Stefanel S.p.A. no contents of the Site can be wholly or partially reproduced, transferred using electronic or conventional means, modified or used for whatever purpose.13. Protection of Consumer Personal Data13.1. In order to proceed with the registration process, when placing an order and hence the signing of this contract, certain personal date on the Customer is required. The Customer acknowledges and accepts that personal data will be recorded and used by Stefanel S.p.A.in accordance with, and subject to, the regulations provided by the Italian law - Legislative Decree no. 196/2003 – Personal Data Protection Code, to implement this contract and, with his consent, any other activities indicated in the informative note provided to the Purchaser via the Site at the time of registration. 13.2. The Purchaser hereby declares and guarantees that the personal details provided to the Seller during the registration process is truthful and accurate.13.3. The Purchaser is entitled, at any moment in time, to update and/or amend the personal data submitted to the Seller via the “My Account” section on the Site, which can be accessed after logging in. 14. Safety of personal data14.1. Although the Seller takes all necessary precautions to protect personal data from being leaked, falsified, manipulated or used by unlawful third parties, due to the characteristics and technical limitations concerning the protection of electronic communications via the Internet, the Seller does not guarantee that the information or data viewed by the Purchaser on the Site, even after the Purchaser has provided relative login credentials, will not be accessible or viewable by unauthorised third parties.14.2. Pursuant to the credit card payment details, the Seller uses the services provided by Banca Sella which adopts technological systems to guarantee the highest levels of reliability, safety, protection and confidentiality for information transmitted on the web.15. Force Majeure events.15.1. The Seller shall not be liable in the event of total or partial non-fulfilment of its contract obligations if such failure is caused by unforeseeable and/or natural events beyond its reasonable control, including, by way of example only, natural disasters, acts of terrorism, wars, riots, lack of electricity, general strike of public and/or private workers or strikes which restrict the operations of shippers and airline links.16. Applicable law and jurisdiction16.1. The contract will be governed by and construed in accordance with the Italian laws in force.16.2. The Parties hereby agree that the United Nations Convention on Contracts for the International Sale of Goods will not be applicable to this contract.16.3. All disputes that may arise under on in connection to this contract, will be the jurisdiction of: a) the court in the location of residence or domicile of the Purchaser, if a Consumer; b) the Court of Milan, Italy, in all other cases.16.4. The provisions foreseen by the Italian law in force and, in particular, for consumers, the provisions foreseen by Section II, Chapter I, Title III of Legislative Decree No. 206/2005 ( Consumer Code) shall be applicable to all matters not expressly provided for herein.17. Transfers17.1. The Parties are not entitled to assign or otherwise transfer to third parties any of the rights and obligations arising pursuant to this Contract, without the prior written consent of the other party.18. Validity of Terms and Conditions18.1. The clause headings used herein are merely indicative and have no effect on the actual contents and interpretation of this contract.18.2. These conditions do not compromise the rights granted by the Italian law to Purchasers who are classified as Consumers, or the rights granted to them by the provisions of law they are subject to.18.3. In the event that any clause, or part of a clause, provided in these general terms and conditions are found to be invalid and inconsistent or contrary to laws and regulations in force, this will have no impact on all the other clauses or parts of the clauses included in this contract which will remain valid and effective.19. Final provisions19.1. This Contract supersedes all contracts, agreements and arrangements previously made between the Parties and, together with the Order and the general conditions relating to the use of the Site, constitutes the entire agreement between the Parties pursuant to this contract.19.2. The Purchaser hereby declares that he has not been induced to sign the contract following any prior verbal statements.19.3. All amendments to this Contract must be made in writing and signed by both parties in order for the same to be deemed valid and accepted.
Countries and shipping times
The purchased products are delivered within 3/5 working days from the order date through FedEx. Shipping costs, if not otherwise indicated, are charged to the Purchaser and are specified before completing the order.
Products shall, in any case, be delivered within 30 days in accordance with the terms foreseen by laws in force. Click here and check to which countries it is possible to ship to
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As an alternative to the online return request, you can send an explicit declaration to Triboo Digitale, using the contact form or email address shop@stefanel.com, of your intention to exercise your right of withdrawal using the withdrawal form <a href="/media/wysiwyg/STEFANEL_IT_-_Recesso.pdf">enclosed</a></p>, following the instructions provided in the withdrawal confirmation email you will receive from Triboo Digitale.
If you have any doubts or queries, don't hesitate to contact us using the contact form. BACK TO TOP