Source: http://www.google.com/patents/US7474741?dq=5,381,459
Timestamp: 2017-11-24 16:34:37
Document Index: 330957141

Matched Legal Cases: ['Application No. 06075650', 'Application No. 06075662', 'Application No. 0675649', 'Application No. 06075650', 'Application No. 06075662', 'Application No. 04250283', 'Application No. 2455256', 'Application No. 2455256', 'Application No. 2004']

Patent US7474741 - Messaging advise in presence-aware networks - Google Patents
A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device...http://www.google.com/patents/US7474741?utm_source=gb-gplus-sharePatent US7474741 - Messaging advise in presence-aware networks
Publication number US7474741 B2
Application number US 10/348,309
Also published as CA2455256A1, CA2455256C, CA2645175A1, CA2645179A1, CA2645181A1, CA2645184A1, CA2645184C, CA2645188A1, CA2645188C, EP1439674A2, EP1439674A3, EP1439674B1, EP1670197A2, EP1670197A3, EP1670197B1, EP1670198A2, EP1670198A3, EP1670198B1, EP1684478A2, EP1684478A3, EP1684478B1, US7936865, US8014497, US8050388, US8064574, US8098799, US8107597, US8218735, US20040141594, US20070121808, US20080089488, US20090022286, US20090022287, US20090022288, US20090022289, US20090028303, US20090034700
Publication number 10348309, 348309, US 7474741 B2, US 7474741B2, US-B2-7474741, US7474741 B2, US7474741B2
Patent Citations (123), Non-Patent Citations (61), Referenced by (100), Classifications (52), Legal Events (10)
US 7474741 B2
US6330243 * Mar 31, 1998 Dec 11, 2001 Davox Corporation System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal
US6750897 * Feb 26, 2002 Jun 15, 2004 Verizon Data Services Inc. Systems and methods for implementing internet video conferencing using standard phone calls
US6879828 * Sep 9, 2002 Apr 12, 2005 Nokia Corporation Unbroken primary connection switching between communications services
US20010019816 Jan 16, 2001 Sep 6, 2001 Ajay Kumar Universal implant delivery system
US20010053214 May 15, 2001 Dec 20, 2001 International Business Machines Corporation Presence information method and system
US20010054037 Apr 4, 2001 Dec 20, 2001 Ehud Shapiro Co-presence data retrieval system
US20020035594 Dec 28, 1998 Mar 21, 2002 Christian Dreke Method for distributing and maintaining network presence information
US20020071528 Apr 11, 2001 Jun 13, 2002 Yoshihito Kumamoto Communication apparatus
US20020086672 Oct 6, 2001 Jul 4, 2002 Mcdowell Mark Method and apparatus for sharing mobile user event information between wireless networks and fixed IP networks
US20020126679 Jun 9, 1998 Sep 12, 2002 Michael D. Morton Internet-intranet greeting service
US20020131561 May 6, 1999 Sep 19, 2002 Warren S. Gifford Unified communication services via e-mail
US20030016792 Sep 18, 2002 Jan 23, 2003 Julia Skladman Method and system for providing visual motification in a unified messaging system
2 "Phone Mail Override for Incoming Calls"; IBM Technical Disclosure Bulletin, vol. 37, No. 11, Nov. 1994.
4 Atkins et a.l; "Common Presence and Instant Messaging: Message Format," Network Working Group (Jan. 9, 2003), available at http://www.ietf.org/internet-drafts/draft-ietf-impp-cpim-msgfmt-08.txt, 31 pages.
5 Berners-Lee et al.; "Uniform Resource Identifiers (URI); Generic Syntax," Network Working Group, Request for Comments 2396 (Aug. 1998), 38 pages.
6 Bill Michael, "The Politics of Naming" www.cConvergence.com (Jul. 2001) pp. 31-35.
7 CC News: Call Center Technology, "FaceTime gives voice, vision to instant messaging", available at http://www.ccnews.com/may2000/depts/cct/cctstory2.htm, 2 pages; Copyright 2000, 1999.
8 Chavez et al., "Interactive Applications Of Personal Situation-Aware Assistants", Computers and Graphics, Pergamon Press LTD., Oxford, GB, vol. 23, No.6, Dec. 1999, pp. 903-915, XP 004187839, ISSN: 0097-8493.
9 Communication transmitting European Search Report for European Patent Application 04250283.1 dated Jan. 3, 2005.
10 CommWeb.com "Enterprise Customer Interfaces: Application Messaging Via Instant Messaging" (Dec. 9, 2002) , available at http://www.commweb.com/article/COM20021209S0001/2, 3 pages.
11 CosmoCall Universe(TM), "The Carrier-Grade, All-IP Contact Center Platform for Next Generation Network-Based Services" (2002) 3 pages.
12 CosmoCall Universe(TM), "The Next Generation IP Contact Center Platform", available at http://www.cosmocom.com/ProductInfo/Product.htm, 18 pages, 1997-2003.
13 Crocker et al.; "Common Presence and Instant Messaging (CPIM)," Network Working Group (Aug. 14, 2002), available at http://www.ietf.org/internet-drafts/draft-ietf-impp-cpim-03.txt, 33 pages.
14 Dawson et al.; "Vcard MIME Directory Profile," Network Working Group (Sep. 1998), available at http://www.ietf.org/rfc/rfc2426.txt?number=2426, 40 pages.
15 Day et al.; "A Model for Presence and Instant Messaging," Network Working Group (Feb. 2000), available at http://www.ietf.org/rfc/rfc2778.txt?number=2778, 16 pages.
16 Day et al.; "Instant Messaging/Presence Protocol Requirements," Network Working Group (Feb. 2000), available at http://www.ietf.org/rfc/rfc2779.txt?number=2779, 25 pages.
17 European Search Report dated Dec. 16, 2004 for application 04-250-283.1.
18 European Search Report for European Application No. 06075650.9, mailed May 10, 2007.
19 European Search Report for European Application No. 06075662.4, mailed May 15, 2007.
20 European Search Report for European Application No. 0675649.1, mailed Mar. 28, 2007.
21 e-Vantage Solution, "Customer Service Window", available at http://www.evgl.com/dsw.html, 2 pages, 2003.
22 Examination Report dated Aug. 31, 2005 for application 04-250-283.1.
23 Examination Report for European Application No. 06075650.9, mailed Dec. 20, 2007.
24 Examination Report for European Application No. 06075662.4, mailed Dec. 27, 2007.
25 Examination Report for European Patent Application No. 04250283.1, mailed Jun. 27, 2007.
26 Examiner's Report from Canadian Patent Application No. 2455256 dated Apr. 29, 2008.
27 Examiner's Report from Canadian Patent Application No. 2455256 dated Mar. 7, 2005.
28 Examiner's search report dated Jul. 11, 2006 for application 04-250-283.1.
29 FaceTime Communications Press Release, "Amica Insurance Selects FaceTime Communications to Provide Instant Messaging-Based Customer Service in Enterprise" (Jun. 25, 2001), available at http://www.factime.com/pr/pr010625.shtm, 2 pages.
30 FaceTime Communications website, "Customer Services", available at http://www.facetime.com/custsvcs.shtm, 4 pages, 2003.
31 FaceTime Communications website, "Overview", available at http://www.facetime.com/solutions.shtm, 4 pages, 2003.
32 FaceTime Communications website, "Presence Management", available at http://www.facetime.com/presence.shtm, 3 pages, 2003.
33 Fielding et al.; "Hypertext Transfer Protocol-HTTP/1.1," Network Working Group, Request for Comments 2068 (Jan. 1997), 152 pages.
34 G. Klyne et al., "Instant Messaging using APEX", Network Working Group, Jun. 1, 2001, 19 pages.
35 G. Klyne; "A Syntax for Describing Media Feature Sets," Network Working Group (Mar. 1999), available at http://www.ietf.org/rfc/rfc2533.txt?number=2533, 35 pages.
36 G. Klyne; "Protocol-independent Content Negotiation Framework," Network Working Group (Sep. 1999), availabe at http://www.ietf.org/rfc/rfc2703.txt?number=2703, 19 pages.
37 Grigonis, Computer Technology Encyclopedia (2000) pp. 342-345, 385-390, 392.
38 Gulbrandsen et al.; "A DNS RR for Specifying the Location of Services (DNS SRV)," Network Working Group (Feb. 2000), available at http://www.ietf.org/rfc/rfc2782.txt?number=2782, 12 pages.
39 Holtman et al.; "HTTP Remote Variant Selection Algorithm-RSVA/1.0," Network Working Group (Mar. 1998), available at http://www.ietf.org/rfc/rfc2296.txt?number=2296, 13 pages.
40 Holtman et al.; "Transparent Content Negotiation in HTTP," Network Working Group (Mar. 1998), available at http://www.ietf.org/rfc/rfc2295.txt?number=2295, 55 pages.
41 J. Rosenberg et al., "SIP extensions for Instant Messaging", Internet Engineering Task Force, Jul. 18, 2001, 22 pages.
42 Live2Support, "Features", Available at http://web.archive.org/web/20040206215142/www.live2support.com/features-live-chat.php>, undated, 4 pages.
43 MIT Project Oxygen, "Oxygen: Pervasive, Human-Centered Computing" MIT Laboratory for Computer Science, MIT Artificial Intelligence Laboratory (May 2002).
44 Ovisoft Technologies, "Ovisoft Messenger-Call Center Solutions", available at http://www.ofisoft.com/solutioncallcenter.htm, 1 page, 2003.
45 Pervasive, Human-Centered Computing, MIT Project Oxygen, published by MIT Laboratory for Computer Science (May 2002).
46 Richard Grigonis, Computer Telephony Encyclopedia (2000) p. 367-75, 413-30.
47 Richard Shockey, "ENUM: Phone Numbers Meet the Net" www.cConvergence.com (Jul. 2001) pp. 21-30.
48 Rose et al..; "The APEX Presence Service," Network Working Group (Jan. 14, 2002), available at http://www.ietf.org/internet-drafts/draft-ietf-apex-presence-06.txt, 31 pages.
49 Schulzrinne, H., et al; "The Session Initiation Protocol: Internet-Centric Signaling"; IEEE Communications Magazine (Oct. 2000), vol. 38, No. 10, pp. 134-141.
50 Stephanie Losi, "Instant Messaging for Call Centers Leaves 'Em Smiling" www.CRMDaily.com (Jun. 4, 2001), available at http://www.newsfactor.com/perl/story/10246.html, 3 pages.
51 Sugano et al. ;"Common Presence and Instant Messaging (CPIM) Presence Information Data Format," Network Working Group (Dec. 2002), available at http://www.ietf.org/internet-drafts/draft-ietf-impp-cpim-pidf-07.txt, 26 pages.
52 The MIT Oxygen Project, Cambridge, MA, Apr. 25-26, 2000.
53 Translated version of JP Office Action dated Jul. 5, 2006, for corresponding JP Application No. 2004-012113.
54 Trudy Walsh, "Instant messaging boosts service at Texas call center" GCN (Nov. 2001), available at http://www.gcn.com/cgi-bin/udt/im.display.printable?client.id=state2&story.id=16765, 2 pages.
55 U.S. Appl. No. 09/619,276, filed Jul. 19, 2000, Brunson.
56 U.S. Appl. No. 10/865,114, filed Jun. 9, 2004, Craft.
57 U.S. Appl. No. 11/542,295, filed Oct. 3, 2006, Somani.
58 U.S. Appl. No. 11/626,217, filed Jan. 23, 2007, Coughlan.
59 Venus Valley, "Live chat for your website", Available at http://www.pppindia.com/vvchat/shots.htm>, Venus Valley Live Support, 2003, 2 pages.
60 WiredRed News Release, "WiredRed to Provide Secure Instant Messaging for Eight New Call Center Customers", available at http://www.wiredred.com/news-release-callctr.html, 2 pages, Sep. 28, 2002.
61 XML-NS Tim Bray et al., "Namespaces in XML", W3C recommendation: xml-names, Jan. 14, 1999, 12 pages.
US7990956 * Oct 26, 2006 Aug 2, 2011 Shyh-Luh Huang Voice communication system over IP phone system
US8191001 Apr 3, 2009 May 29, 2012 Social Communications Company Shared virtual area communication environment based apparatus and methods
US8275365 Oct 1, 2010 Sep 25, 2012 Hydrabyte, Inc. Method and system for providing presence information
US8578044 Jun 18, 2010 Nov 5, 2013 Social Communications Company Automated real-time data stream switching in a shared virtual area communication environment
US8600360 * Nov 13, 2010 Dec 3, 2013 Wallrust, Inc. Method and system for connecting people in a social network
US9030968 * Jun 16, 2006 May 12, 2015 Alcatel Lucent System and method for processing a conference session through a communication channel
US9077549 Mar 28, 2012 Jul 7, 2015 Social Communications Company Creating virtual areas for realtime communications
US9172799 Jun 28, 2010 Oct 27, 2015 Cisco Technology, Inc. Method and apparatus for displaying a social networking status message on a dialing phone
US9667653 * Dec 15, 2014 May 30, 2017 International Business Machines Corporation Context-aware network service policy management
US20070291736 * Jun 16, 2006 Dec 20, 2007 Jeff Furlong System and method for processing a conference session through a communication channel
US20080101341 * Oct 26, 2006 May 1, 2008 Shyh-Luh Huang Voice communication system over IP phone system
US20090254843 * Apr 3, 2009 Oct 8, 2009 Social Communications Company Shared virtual area communication environment based apparatus and methods
US20090288007 * Jul 27, 2009 Nov 19, 2009 Social Communications Company Spatial interfaces for realtime networked communications
US20090288114 * May 11, 2009 Nov 19, 2009 Yasuto Masuda Method for providing service, streaming server, and program
US20100173585 * Jan 8, 2009 Jul 8, 2010 Microsoft Corporation Seamless data communication experience
US20100268843 * Jun 18, 2010 Oct 21, 2010 Social Communications Company Automated real-time data stream switching in a shared virtual area communication environment
US20160173535 * Dec 15, 2014 Jun 16, 2016 International Business Machines Corporation Context-aware network service policy management
U.S. Classification 379/88.17, 715/746, 379/88.14, 379/88.13, 379/88.23, 455/412.2, 379/88.12, 455/413, 379/88.18, 715/716, 715/747
International Classification H04L12/56, H04L12/58, H04Q7/38, H04M1/64, H04M3/00, H04M11/00, H04M3/42, H04L29/06, H04M7/00
Cooperative Classification H04L51/00, H04L65/602, H04L65/1083, H04L65/1069, H04M3/42374, H04M3/537, H04L51/04, H04M3/53333, H04L29/06027, H04M3/42059, H04M7/006, H04M3/42365, H04M3/42, H04M2201/50, H04M2203/652, H04L67/18, H04L65/4015, H04L51/24
European Classification H04M3/42S, H04M3/537, H04L29/06M4A2, H04L29/08N17, H04M3/42S2, H04L12/58N, H04L51/24, H04M7/00M, H04L29/06C2, H04L29/06M2S1, H04L29/06M6C2, H04M3/42, H04L29/06M2S4, H04L12/58
Jan 20, 2003 AS Assignment
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:BRUNSON, GORDON R.;ZMOLEK, ANDREW CHARLES;REEL/FRAME:013692/0436;SIGNING DATES FROM 20021209 TO 20030115