Source: http://www.google.com/patents/US6771744?dq=5815142
Timestamp: 2014-07-26 19:43:57
Document Index: 51161192

Matched Legal Cases: ['application No. 10', 'application No. 10', 'application No. 10', 'application No. 10', 'application No. 10', 'application No. 10', 'application No. 10']

Patent US6771744 - Methods and systems for data collection and processing in association with ... - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign in<nobr>Advanced Patent Search</nobr>PatentsMethods and systems are provided for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system. One method embodiment includes the steps of: accessing an access device operatively connected to a technician...http://www.google.com/patents/US6771744?utm_source=gb-gplus-sharePatent US6771744 - Methods and systems for data collection and processing in association with service performed in a telecommunications systemAdvanced Patent SearchPublication numberUS6771744 B1Publication typeGrantApplication numberUS 10/103,045Publication dateAug 3, 2004Filing dateMar 21, 2002Priority dateMar 21, 2002Fee statusPaidPublication number10103045, 103045, US 6771744 B1, US 6771744B1, US-B1-6771744, US6771744 B1, US6771744B1InventorsSteven G. Smith, Gary P. Schwaiger, Jeffery Lynn Hughes, Timothy Andrew Cotter, Dennis Ray Medlin, Mitchell E. DavisOriginal AssigneeBellsouth Intellectual Property CorporationExport CitationBiBTeX, EndNote, RefManPatent Citations (25), Non-Patent Citations (10), Referenced by (6), Classifications (8), Legal Events (3) External Links: USPTO, USPTO Assignment, EspacenetMethods and systems for data collection and processing in association with service performed in a telecommunications systemUS 6771744 B1Abstract Methods and systems are provided for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system. One method embodiment includes the steps of: accessing an access device operatively connected to a technician server of the telecommunications system; displaying at least one screen on the access device, wherein the screen is adapted to receive data collected in association with the service performed at the customer location; completing the screen with at least a portion of the collected data; and, transmitting the completed screen to the technician server. Computer-readable media embodiments of the present methods are also provided. One system embodiment includes at least one access device operatively associated with a technician server. The access device is configured to display at least one screen adapted to receive data collected in association with the service performed at the customer location. The access device is also configured to complete the screen with the collected data. In addition, the technician server is configured to receive at least one completed screen.
BACKGROUND OF THE INVENTION Efficient customer service is an essential requirement for commercial enterprises to compete successfully in today's business world. In the telecommunications industry, for example, providing customer service is an important part of sustaining market share in view of the many competitors in the industry. In addition, to promote revenue growth for the commercial enterprise, it is also important to provide customer service in a cost effective manner.
SUMMARY In one embodiment of the present methods and systems, a method is provided for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system. The method includes the steps of: accessing an access device operatively connected to a technician server of the telecommunications system; displaying at least one screen on the access device, wherein the screen is adapted to receive data collected in association with the service performed at the customer location; completing the screen with at least a portion of the collected data; and, transmitting the completed screen to the technician server. Computer-readable media embodiments of the present methods are also provided.
BRIEF DESCRIPTION OF THE FIGURES FIG. 1 is a schematic diagram depicting one embodiment of a system for collecting and processing information obtained from service performed in a telecommunications system;
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byCiting PatentFiling datePublication dateApplicantTitleUS7139776 *Jan 29, 2003Nov 21, 2006Bellsouth Intellectual Property CorporationSystems and methods for facilitating information retrieval in a telecommunications environmentUS8274402Jan 23, 2009Sep 25, 2012LDARtools, Inc.Data collection process for optical leak detectionUS8386164May 15, 2008Feb 26, 2013LDARtools, Inc.Locating LDAR components using position coordinatesUS8587319Oct 8, 2010Nov 19, 2013LDARtools, Inc.Battery operated flame ionization detectorUS8751173May 11, 2009Jun 10, 2014LDARtools, Inc.Management of response to triggering events in connection with monitoring fugitive emissionsUS20130013190 *Dec 21, 2007Jan 10, 2013Societe De Technologie MichelinNavigation Method for Mobile Terminals with Centralized Server* Cited by examinerClassifications U.S. Classification379/67.1International ClassificationH04M3/30, H04M1/64Cooperative ClassificationH04M2201/38, H04M3/308, H04M3/30European ClassificationH04M3/30, H04M3/30TLegal EventsDateCodeEventDescriptionJan 27, 2012FPAYFee paymentYear of fee payment: 8Jan 11, 2008FPAYFee paymentYear of fee payment: 4Mar 21, 2002ASAssignmentOwner name: BELLSOUTH INTELLECTUAL PROPERTY CORPORATION, DELAWFree format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:SMITH, STEVEN G.;SCHWAIGER, GARY P.;HUGHES, JEFFERY LYNN;AND OTHERS;REEL/FRAME:012726/0812;SIGNING DATES FROM 20020204 TO 20020318Owner name: BELLSOUTH INTELLECTUAL PROPERTY CORPORATION 824 MAFree format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:SMITH, STEVEN G. /AR;REEL/FRAME:012726/0812;SIGNING DATES FROM 20020204 TO 20020318RotateOriginal ImageGoogle Home - Sitemap - USPTO Bulk Downloads - Privacy Policy - Terms of Service - About Google Patents - Send FeedbackData provided by IFI CLAIMS Patent Services©2012 Google