Source: http://www.germanwings.com/nl/Algemene-Vervoersvoorwaarden.htm
Timestamp: 2013-05-21 07:13:07
Document Index: 721360736

Matched Legal Cases: ['§ 328', 'Art. 3', 'Art. 8', 'Art. 8', 'Art. 8', 'Art. 8', 'Art. 18', '§ 13']

Algemene vervoersvoorwaarden (AVV) van Germanwings
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3.1 General Conditions3.1.1 When your booking is confirmed by us or by our Authorised Agent a carriage agreement is created, covering the Flight Ticket issued to you, these Conditions of Carriage and any special conditions referred to. The essential details of the Flight Ticket, in particular the flight number, date, arrival and departure airports and the Passenger name are also specified in your Booking Confirmation. 3.1.2 Only those people will be carried by us who are named as passengers on the flight ticket (booking confirmation). The full first name and surname of the passenger must be identical to that displayed on the flight ticket. Please note that it is only possible to transfer the right to carriage to another person in accordance with the conditions set out in Article 5.2. The same conditions also apply to subsequently completing or changing a first name or surname that was incomplete or not provided at the time of booking. The person that has concluded the carriage agreement with us is, however, still authorised, in accordance with § 328 paragraph 2 of the BGB (German Civil Code), to cancel or amend the passenger's right as established in the carriage agreement without their approval.3.1.3 The Passenger(s) named by you when booking and whose name appear on the Flight Ticket are deemed authorised to represent you in all contractual matters relating to this carriage agreement and are to be deemed as the full and final recipient of notifications and services provided by the airline, discharging the airline of any further duty with respect to these notifications and services. If, owing to the behaviour of the Passenger, or owing to a subsequent arrangement with the Passenger which changes the agreement, we have the right to demand compensation for damages, extra payment or reimbursement for expenses, according to the terms of this agreement or according to legal regulations, it is your responsibility to pay these in full. Any debts to us incurred by the Passenger must be paid for by you, as if they were your own.3.1.4 The right to withdraw from or cancel the carriage agreement, as well as a right to a partial or full refund of the Total Fare exists only insofar as this is explicitly allowed by the Conditions of Carriage. We therefore advise you if you are in any doubt about unforeseen circumstances to take out appropriate travel insurance.3.1.5 If you have a wholly unused ticket, the Passenger named in the Flight Ticket has been prevented from travelling by an Act of God and rebooking according to Article 5.2 is not possible, and if you inform us of this immediately and provide proof of the circumstances, we will provide you with a voucher which cannot be exchanged for cash, to the value of the Total Fare paid, less a fee, equal to the rebooking fee in accordance with our table of charges (Article 17). We will then subtract the value of the voucher from the Total Fare of your next flight with our Airline. The voucher is valid for six months from the date issued and becomes invalid and irredeemable if not used within this period.3.1.6 We only issue Electronic Flight Tickets. You do not have the right to be carried until you provide us with conclusive proof of your identity, which can only be by way of an officially recognised photo I.D. document (passport, national identity card). Furthermore a valid Electronic Ticket must have been issued in your name. The Electronic Ticket which was issued for you when you booked is identified by using the Confirmation Number, which you should therefore have with you at check-in.3.2 Period of Validity3.2.1 The Flight Ticket is, unless governed by terms in these Conditions of Carriage, valid for a maximum of 12 months from the date of issue (booking date).3.2.2 If you are unable to take your flight either in full or in part during the period of validity owing to a factor for which we are responsible, we will extend the period of validity of the Flight Ticket or grant you the right to a refund according to Article 10.2.3.2.3 We will also extend the period of validity of your Flight Ticket if you are prevented from continuing your journey once you have started it because of illness. The extension will be granted until the first flight is available in the Tariff category which has been paid for from the location where you are continuing your journey, upon your regaining your fitness to travel. All such illness must be confirmed by a Doctor’s certificate. We will also extend the period of validity of the Flight Tickets of your Next of Kin who have accompanied you on your journey to the same extent as we have extended yours.3.2.4 If a Passenger dies after having started the outward leg of the flight and before starting the return leg, the period of validity of the return portion of the Flight Ticket of the people accompanying the deceased Passenger can be changed by waiving any minimum stay rules or extending the period of validity. If a member of the Passenger’s Next of Kin dies after the Passenger has started his or her journey, the period of validity of the Passenger’s Flight Ticket and of the Flight Tickets of the Passenger’s other Next of Kin, who is/are accompanying the Passenger, can also be changed. The changes can only be made upon production of a valid death certificate and extensions to the period of validity are possible up to a maximum of 45 (forty-five) days from the date of death.3.2.5 Irrespective of these conditions a Flight Ticket becomes invalid once all flights referred to in the Flight Ticket have been completed, unless these flights have been previously rebooked, or you have the right to rebooking regardless, according to the terms of Article 5.2.3.3 Name and Address of the AirlineOur name can be abbreviated in the Flight Ticket to our Airline Code or in other ways. The departure airport for the first section of the flight with our Airline given in the Booking Confirmation should be taken as our address.
4.2.2 (b) the time at which the service is provided or of any other circumstance, which causes us to charge a further fee, in all other cases.4.3 CurrencyFlight fares, taxes, charges and fees as well as further charges (charges for carriage) are payable in Euros, unless a different currency is indicated by us or our Authorised Agent, no later than at the time of booking.4.4 Payments4.4.1 Unless otherwise stated the fare is due as soon as the contract of carriage is finalised (compare Art. 3.1).4.4.2 You can choose from the following payment options:4.4.2 (a) Cash payments are accepted without restrictions for all “Germanwings Airport Sales”.4.4.2 (b) With a RatePAY invoice you can pay the fare including any fee-incurring supplementary services agreed on when the contract of carriage is finalised by bank transfer. You can pay using RatePAY invoices if the amount due is between 20 € and 2.000 €, if you have given a German home address as the invoice and contact address during the booking process, and if all other conditions in Article 25 have been met. Once we have approved your request to pay using RatePAY, the amount to be paid will be due for payment into the account of the collecting agency on the 10th bank working day after booking, or at the latest on the 5th bank working day before the first day of departure. We levy a fee on RatePAY payments to be paid together with the amount due. Please check the Table of Charges (Article 17 “RPR”) for the exact amount.4.4.2 (c) You can make a bank payment (direct debit or debit order) up to 5 days before the initial departure date. For this purpose you must provide us with an authorisation or debit order for your current account at a German bank. We reserve the right to limit “bank payment” to “direct debit with debit order”.4.4.2 (d) There are no restrictions on payments made with Germanwings-approved credit cards or by PayPal. You simply authorise us to debit your credit-card or PayPal account or send a payment order to PayPal. There is a surcharge for credit card and PayPal payments, the amount of which you can find in our Table of Charges (Article 17 “TAF”). If you subsequently book fee-incurring supplementary services and pay by credit card or PayPal, we only levy a reduced surcharge (Article 17 “TAFR”).4.4.3 If, by way of Booking Confirmation, we have accepted the method of payment which you have chosen, the Total Fare is deemed as provisionally paid, until we ascertain or have reasonable grounds to suspect that:4.4.3 (a) the credit card, PayPal or bank account details provided by you are incorrect or incomplete4.4.3 (b) you are not the authorised owner of the credit card, PayPal or bank account,4.4.3 (c) for any other reason you are not entitled to access the bank account, PayPal or credit card, either completely or to an extent which will prevent you from honouring your financial commitment to us as created by the carriage agreement, 4.4.3 (d) you have cancelled the debit authorisation which you had granted us, 4.4.3 (e) the credit card company, bank or PayPal does not grant payment of the amount requested by us on the basis of the debit authorisation you granted us,4.4.3 (f) the amount which we debit from your credit card, PayPal or bank is transferred back into your account either in full or in part, or the monies are returned to you in whatever way,4.4.3 (g) as long as the RatePAY amount has reached the recipient’s account no later than the date due.4.5 Consequences of late payment or failure to pay4.5.1 Until the Total Fare is paid in full or according to Article 4.5.3 is deemed to be provisionally paid, we have the right to refuse to provide all of the services which we have agreed to provide in this agreement, in particular to refuse to carry you.4.5.2 If one of the cases mentioned in Article 4.4.3 (a) to (g) occurs, or if you do not keep to a payment deadline which we have agreed with you, we have the right,4.5.2 (a) to refuse to carry you until the full settlement of outstanding payments.4.5.2 (b) to block your online user access to our website and to refuse further bookings from you, or for you as a named passenger,4.5.2 (c) to pass your unrecovered debt to a debt collection agency,4.5.2 (d) to inform the SCHUFA (German credit reference agency) of your delay, in as far as we have ascertained in individual cases that your behaviour is due to an inability or unwillingness to pay,4.5.2 (e) in cases mentioned in Article 4.4.3 (f) (monies transferred back), to charge you a reverse transfer fee according to our table of charges (Article 17 "CBF") to cover the extra expense and work caused to us in this case, insofar as you are responsible for causing the reverse transfer and you do not prove to us that no loss, or a smaller amount of loss than the amount of the fee, was incurred by us,4.5.2 (f) to demand that you refund any other losses incurred by us.
5.1 Reservation requests5.1.1 We only issue tickets together with a reservation. In the unlikely event that this is not the case and you are issued a ticket without a reservation, a reservation can be subsequently for a flight, as long as there are still places available in the appropriate Tariff category.5.1.2 We or our Authorised Agents will register your reservation(s). On request we will supply you with written confirmation of your reservation.5.1.3 Our Flight Fares are subject to conditions which limit or remove your right to change or cancel your reservation. 5.2 Changes to bookings5.2.1 In accordance with the following provisions, flights for the same route can(a) be transferred to passengers other than those authorised to be carried in accordance with Article 3.1.2, and their incomplete or missing first name or family name can be completed (change of passenger) or(b) be rebooked to another scheduled time, as long as there are available seats on the desired flightChanges to the booked routes are not possible. In the case of One-stop fares we cannot make booking changes to individual segments. Rebooking possibilities offered by the flex rate set out in article 19 remain unchanged by these provisions.5.2.2 Changes to bookings are allowed only up to two hours before the scheduled departure time of the (original) flight. Changes to bookings at a later time (changes to bookings retroactively) are only permitted in the situations described in Article 3.2.2, Article 3.2.3, Article 3.2.4, Article 5.5.1, Article 9.1.2, and Article 9.2.2, and only if the new booking occurs immediately upon the removal of the cause of the hindrance.5.2.3 Except in the situations described in Article 3.2.2, Article 5.5.1, Article 9.1.2 and Article 9.2.2, we charge a flat fee per passenger and flight segment per booking change. You can find the amount in our table of charges (Article 17 "BKG" of “NC1”). In addition, the flight fare is determined as the fare payable for the flight segment in question at the time of rebooking. If the flight fee calculated in this way is higher, you must also pay the difference in addition to paying the rebooking fee. If the new flight costs less, we will however not refund the difference. In respect of the extra costs payable by passengers in the case of rebooking, we make explicit reference to our right to deny the provision of services (Article 4.5.1).5.2.4 Changes to bookings can be carried out online (only possible if the booking is carried out under the “Booking with Login” option), via the Germanwings call centre or in person at the departure airport. The new flight dates must fall within the period of validity of the flight ticket, unless there are circumstances under which we will extend the period of validity of the flight ticket, in accordance with Article 3.2. It is only possible to change a booking to a flight, which, at the time of the booking change, is loaded into our reservation system and available for booking.5.3 Occupation and reservation of seats5.3.1 Your seat is allocated when you check in. We hereby advise you that you have no right to influence the choice of seat nor can you occupy a seat other than the one allocated to you. 5.3.2 However, you do have the possibility of reserving a specific seat in rows 11-25 or a seat with extra legroom in rows 1-10 depending on availability (Best Seat) for a flat-rate fee per passenger and leg. You can find the amount in our table of charges (Article 17 “SEF”). 5.3.3 We do, however, reserve the right to refuse reservation requests and to reallocate at any time the seats allocated in accordance with Article 5.3.1 or the seats reserved in accordance with Article 5.3.2, if we deem it necessary for reasons of flight safety, security or operating reasons, or if the information about the passenger in question provided, as requested when reserving the seat, is incorrect or incomplete. If you are thus deprived of a reserved seat, we will refund you the reservation fee, as long as you are not solely or predominantly responsible for the seat being refused.5.4 Private seat5.4.1 As well as reserving a seat in line with Article 5.3.2, you can also have the seat next to you kept free (private seat). You can book this service if there is still a free seat available next to the one you have reserved or if you are prepared to accept a different seat to the one reserved, but with a seat still free next to it.5.4.2 To book a private seat contact the Germanwings call centre or go to a Germanwings airport sales desk. You will be charged a supplement equivalent to the fare in the applicable tariff bracket for the route in question valid when booking this supplementary service. If you add a private seat on the same day as you book your flight, the surcharge will not be higher than the fare paid.5.4.3 We remind customers that private seats can only be booked after a flight has been booked. They cannot be booked in isolation nor cancelled. A private seat booking does not entitle you to any special baggage allowance or the right to carry any other person, nor can you claim any extra miles on your Boomerang Club account. Where we have capacity to do so and subject to flight safety and protection concerns, on prior request, we will allow you to carry in the private seat musical instruments, which are not considered hand luggage in line with Article 8.1.2 (a) due to their size or weight, nor which are supposed to be checked in as bulky luggage.5.5 Reconfirmation of reservations5.5.1 Please note that in some cases you may need to reconfirm your flight reservation in order for us to keep your reservation for your return flight. Reconfirmation must be made at the latest 24 hours before your return flight at our call centre or at our ticket desk at the return flight’s departure airport. You can find the telephone number on our website or on your Booking Confirmation. Reconfirmation is not necessary if there is less than 24 hours between arrival at the destination and the return flight. If you do not reconfirm your booking when this is required we can cancel your reservation on the return flight. If you then later inform us that you wish to take the return flight as planned, we will reactivate your reservation and carry you if there are still places available on your desired flight. If this is not the case, we will make a reasonable effort to carry you to your destination airport. We would, however, draw your attention to the fact that this may lead to an increase in the flight fare and that payment of any additional monies can be a condition of your being carried by us. Please see Article 4.5.1.5.5.2 You should verify whether reconfirmation is necessary with every Airline which is carrying you on your journey. If it is necessary, you must reconfirm with the Airline whose Airline Code appears on your Flight Ticket for the flight in question. 5.6 Cancellation of ReservationsIf we legitimately cancel your reservation your Flight Ticket will become invalid at the latest after the completion of the flights concerned. The only case in which this does not apply is when these flights were previously rebooked, or if you have the right to rebooking regardless, according to the terms of Article 5.2. We expressly advise you that in the case of your reservation being legitimately cancelled by us you have no right to a refund of the Total Fare already paid by you and that your obligation to pay any still unpaid amounts remains unaffected, unless otherwise stated in these Conditions of Carriage.
6.1 Check-In6.1.1 In general the check-in desks open two hours before the scheduled departure time (for flights from Tel Aviv: three hours / for flights from Casablanca: 2,5 hours). We recommend that you arrive at check-in two hours before departure. Passengers who have not arrived at the check-in desk and presented themselves to the check-in staff by at the latest 30 minutes before the scheduled departure of their flight (for flights from Tel Aviv: 45 minutes / for flights from Casablanca: 40 minutes) will no longer be able to be checked-in. If you have booked a one-stop flight we recommend that you use the specially marked transfer desks when you check-in again at the airport where you catch your connecting flight, if such a transfer desk is available. One-stop passengers will as a rule be given priority treatment at a transfer desk and as such will be checked in more quickly.6.1.2 Notwithstanding the rules in Article 6.1.1 special check-in times and restrictions on checked luggage do apply. 6.1.2 (a) for children travelling alone using the unaccompanied-minor service as stipulated in Article 22. They must be at the check-in desk at least two hours before the scheduled departure time and made themselves known to the check-in personnel when checking in. 6.1.2 (b) for passengers wanting to check in at a special check-in terminal outside the airport (e.g. City Air Terminal – CAT – at Wien Mitte station). The necessary time that passengers must be at the check-in terminal by and have made themselves known to the check-in personnel when checking in is longer than at our check-in desks at the airport and will be made available for each specific location. This is why these terminals are generally open all day irrespective of the specific flight time. Please be aware of this when you plan your journey to these special check-in terminals as there may be restrictions on checked luggage, which may not be carried as free baggage as in Article 8.1 due to their bulkiness or other difficulties. We have published separately information on those airports with special check-in terminals and their relevant opening and leadtimes, as well as any restrictions on checked luggage they may have. 6.1.3 In the interest of passenger safety we took immediate action after the terror attacks in the USA on 11th Septemeber 2001. We introduced the strong rules issued by the British Department of Transport, Local Government and the Regions (DLTR) for British airports and airlines, which lead to more frequent, stronger safety measures. Please note that this may lead to certain delays. 6.1.3. (a) All passengers including children and infants must produce a valid official photo-ID document when they check in. This also applies regardless of national immigration requirements for domestic flights and flights to and from states within the Schengen agreement. For international flights national immigration and exit regulations must also be complied with and the necessary identity documents and any other required documents and visas provided. Without such documents you will not be allowed to check in for your flight. We ask for your understanding for the fact that in the case of one-stop flights the required checks are carried out before each flight segment individually and are limited to the requirements of that individual flight segment only.6.1.3 (b) The names on the identity document and on your Flight Ticket (Booking Confirmation) must be the same. Only Passengers who have made a booking can be checked in. You can not make a change (passenger change) at a later date.6.1.3 (c) Passengers and their Baggage will be subjected to a thorough security screening by us. We are therefore entitled in accordance with Article 8.6 to search you and your Baggage. Certain items may not be carried into the cabin or are prohibited from being transported in the aircraft in any way. You should therefore closely observe these particular conditions set out in Article 8 when packing your Baggage. This will make our job easier and will spare you any trouble at check-in. When necessary we will have to ask you to transfer items from your Cabin Baggage into a piece of your Checked Baggage or even completely refuse to check in your Baggage.6.2 Boarding At check-in you will find out from which gate you can board the aircraft and at what time you must be at the gate at the latest. Please note that at every airport there are security and control procedures to pass through before the gate area can be reached, and that we have no control over how long these procedures can take. We recommend that you go through the security check as soon as possible, since waiting times can vary according to the prevailing circumstances.6.3 Consequences of being late We reserve the right to cancel your reservation if you do not keep to the check-in deadline or you do not arrive at the gate by the time specified. This also applies if we were not able to check you in owing to a reason specified in Article 6.1.2.
8.1.3 The transport of animals is regulated by Art. 8.10. Animals are not considered as free baggage even if they otherwise fulfil the specifications in Art. 8.1.2. (a).8.1.4 You may not declare that luggage belonging to third parties is your own and said luggage cannot be checked in as part of the free baggage allowance. Nor can it be checked in to be transported as special luggage or excess luggage. 8.2 Baggage incurring a charge8.2.1 Baggage, which does not qualify for inclusion in the baggage allowance, owing to its weight, its bulkiness or other difficulties to its being transported, can only be carried on payment of a supplementary fee. The details are as follows:8.2.1.1 Baggage surcharge: for every piece of checked luggage we levy a baggage surcharge. This surcharge is reduced for a maximum o one piece of checked luggage (reduced baggage surcharge) if you register the items of luggage that is subject to a surcharge no later than two hours before the scheduled departure time. You can do this either online or by contacting the Germanwings call centre. You must then pay the required surcharge using the method of payment indicated in the process.8.2.1.2 Excess baggage surcharge: there is no obligation for us to carry checked luggage if the individual item of luggage exceeds 23 kg. If capacity is available, however, we generally accept checked luggage of up to five items, none weighing more than 32 kg. In particular cases we require prior consultation. If we accept to carry excess luggage, alongside the baggage surcharge, in line with Article 8.2.1.1 we levy8.2.1.2 (a) an excess baggage surcharge (”XBA/XMA”) for the first item of luggage up to max. 9 kg of excess weight.8.2.1.2 (b) an excess baggage surcharge (“XBB-XBE/XMB-XME”) per item of luggage for additional items of luggage up to a maximum excess weight of 9 kg.8.2.1.3 Surcharge for bulky luggage: for the transport of checked luggage, which is not secured in cases or other similar compact receptacles, we levy special surcharges instead of the baggage surcharge in accordance with Art. 8.2.1.1 and the excess baggage surcharge in accordance with Art. 8.2.1.2. There is no obligation for us to carry bulky luggage. As a rule, however, if capacity is available, we will accept checked bulky luggage, if it is itemised as a type in our Table of Charges (Article 17) and if the surcharge laid down has been paid. In individual cases we require prior consultation.8.2.2 Please find the respective surcharge fees in the Table of Charges (Article 17) or by contacting our call centre or check-in desks. The fees applicable are always those fees published on the day of the respective flight. For obligatory prior registration for services incurring charges the applicable fees are those published on the day of registration. The fees laid down are per leg and are thus calculated separately for the outward flight and the return flight. When booking flights with a connection all legs between the first point of departure and the final destination are counted as one leg.8.3 CargoWe do not carry cargo on our flights. Baggage can therefore only be carried as either Cabin Baggage or Checked Baggage, and must be carried together with a passenger.8.4 Items that will not be accepted as baggage8.4.1 Your Baggage must not contain Items which could be used to endanger the aircraft or people or property on board. These are individually listed in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA). This applies in particular to8.4.1.1 Articles prohibited from being carried in the aircraft cabin8.4.1.1.1 Guns, firearms & weaponsAny object capable, or appearing capable of discharging a projectile or causing injury including:
- Toy weapons or replica weapons (whether plastic or metal)- Nail files (paper files are permitted)- Slingshots- Cutlery- Knives, whatever the length of blade- Paper knives- Razor blades- Tools- Darts- Scissors- Syringes- Knitting needles- Sports bats and rackets8.8.2 Each passenger will be able to take on board one item of hand luggage weighing up to 8 kg and not larger in size than 55 x 40 x 20 cm. In addition to other restrictions on hand luggage, there are still restrictions on liquids and gels brought by the passenger or purchased before the security control on all departures within the European Union, as well as to many other countries (including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway): - All liquids (such as toiletries and cosmetics, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans, water bottles etc) as well as wax and gel-like substances may only be carried on board in amounts less than 100ml or 100g. - These liquids or substances must be packed in closed containers in a transparent, re-sealable plastic bag (max. contents 1 kg). - It is the passenger’s responsibility to purchase this bag before departure. They are available in many supermarkets, e.g. as freezer bags. It is currently not possible for passengers to obtain or purchase the required bags from Germanwings check-in. - Prescription medicines and baby food may still be carried in hand baggage. The passenger must prove that such medicines and/or baby food are needed during the flight. - Products and bags which do not meet the requirements or are only sealed with a rubber band or similar will unfortunately have to be surrendered by passengersPlease always show your plastic bag at security when your hand baggage is being screened.In order to pass through the airport as quickly as possible, you are strongly advised to pack any liquids or gels which are not essential for your journey on board the aircraft in your checked baggage if possible.As a matter of course, liquids from the Travel Value / Duty Free shops which have been purchased after you have passed through security are still allowed on board.Germanwings shall not be liable for any items which passengers are prohibited from carrying in their hand baggage for security reasons and are required to surrender at the security checkpoint.Please note that these limitations only apply to articles being carried in hand baggage and not for luggage to be checked in.8.8.3 Objects that are not suitable for transport in the cargo hold (e.g. sensitive musical instruments) and which do not fulfill the conditions in Article 8.1.2, will only be allowed into the cabin if you contact us prior to the flight and we give express permission. We may possibly levy a special surcharge, the amount of which you can find in Article 5.4 “private seat”.8.9 Collection and Delivery of Checked Baggage8.9.1 You are required:To collect your Baggage as soon as possible at the destination or a stopover. If you do not collect your Baggage within a reasonable time, we will charge a storage fee in accordance with our Tariffs.8.9.2 We have the right to give Checked Baggage to the holder of the Baggage Check, if issued, and the Baggage Identification Tag, without further checks as to this person’s entitlement to the Baggage. This is unless circumstances have been made known to us which give us cause to doubt the entitlement of the Baggage Check holder to the Baggage.8.9.3 If a person who requests a piece of Checked Baggage cannot produce the Baggage Check, if issued, and the Baggage Identification Tag, in order to identify the Baggage, we will only issue the Baggage to this person if he or she can prove to our satisfaction their entitlement to the Baggage.8.10 AnimalsThe Carriage of Animals is only possible with our express permission. We will only grant permission for the transport of cats and dogs. If we grant permission, we will only transport animals under the following conditions:8.10.1 You must ensure that animals to be transported are accommodated in a suitable closed, watertight and bite-proof transport bag, which may not exceed 40 x 40 x 25.5 cm in size and 8kg (including animal) in weight. You must ensure that you have all the health and vaccination certificates, import permits and other documents required by the countries you are travelling to or through. The animal must have enough room to stand up, turn round and lie in a natural position. Only one animal is allowed per bag and person. Otherwise, the animals will not be accepted for carriage. Carriage of animals can also be subject to further requirements, which you can obtain from us on request.8.10.2 Even when we have accepted to carry an animal, the animal and its transport bag and food are not counted as free baggage. This means you must pay a specific charge in accordance with our Table of Charges (Article 17 “PETC”). We can only carry animals in the cabin.8.10.3 Accompanying dogs (guide dogs), who are accompanying handicapped Passengers will be carried free of charge in addition to the normal Free Baggage allowance. Passengers who wish to travel with a guide dog must inform the Germanwings Reservation Centre in advance by telephone on 0871 7029987. In order to make sure that all of the necessary measures are taken you must also check in at least two hours before the planned departure time of your flight. Please also note Article 7.2.3 (e).8.10.4 We are not responsible for an animal, whose export, import or health certification documentation or other documents, which are necessary for the import or transit of the animal into a country, state or territory, are incomplete or not in order. You and the Passenger who is travelling with the animal, are liable and responsible for all fines, costs, losses and obligations which incur to us or are imposed on us through such incomplete documentation. 8.11 Carriage of Urns, Human Corpses and OrgansThe carriage of urns, human corpses and parts of corpses, as well as human organs is not permitted on our flights.
11.1 GeneralIf it is our objective opinion that you conduct yourself on board in such a way that you endanger the aircraft, any person or property on board, or that you obstruct the crew in the performance of their duties or you fail to comply with any instructions of the crew, including instructions relating to smoking, alcohol or the use of drugs, or if you behave in such a way which may cause objection, disturbance, damage or injury to other passengers or crew, we may take such measures as we deem necessary to prevent such behaviour from continuing, including physical restraint. You can be removed from the aircraft and your further carriage may be refused. You can be prosecuted for offences committed on board the aircraft.11.2 Electronic EquipmentFor safety reasons we may limit or prohibit the use of electronic equipment, including but not limited to mobile telephones, laptops, recording equipment and radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. The use of hearing aids and heart pacemakers is permitted.11.3 Alcoholic DrinksThe consumption of alcoholic drinks brought on board by Passengers is not allowed.
Unless expressly stated otherwise, the charges indicated apply per person and flight segment (abroad). For German domestic flight segments VAT must be added.If you have booked a one-stop connection, the individual flight segments will be charged separately. This applies to the following additional services provided: BIKE, INF, PETC, SPEQ, GOLF, SEF and SWP. Type of service Description Charges per person and flight segment to European destinations Charges per person and flight segment for German domestic flights Service for disabled passengers BLND
10 € / £9 / 13 CHF / $14 / 280 CZK / 100 SEK 11,90 € (incl. 19% VAT)
20 € / £18 / 26 CHF / $28 / 560 CZK / 200 SEK
23,80 € (incl. 19% VAT) BAG 2 - 5
70 € / £62 / 92 CHF / $97 / 1960 CZK / 700 SEK
83,80 € (incl. 19% VAT) XBA/XMA
50 € / £45 / 66 CHF / $70 / 1400 CZK / 500 SEK 59,50 € (incl. 19% VAT)
XBB-XBE/XMB-XME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight 30 € / £27 / 40 CHF / $42 / 840 CZK / 300 SEK 35,70 € (incl. 19% VAT)
40 € / £36 / 53 CHF / $56 / 1120 CZK / 400 SEK 47,60 € (incl. 19% VAT)
Transport of bicycle (packed securely for transport) per bikePacking material is not provided by Germanwings!
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment
Service surcharge levied when booking or changing a booking (flight date) via the call centre
8 € / £7 / 11 CHF / $11 / 224 CZK / 80 SEK (per booking, not per person and leg)
9,52 € (incl. 19% VAT) (per booking, not per person and leg)
ADD Service surcharge levied when booking or changing a booking (flight date) at a Germanwings airport sales desk or through a commercial agent 8 € / £7 / 11 CHF / $11 / 224 CZK / 80 SEK(per booking, not perperson and leg)
9,52 € (incl. 19% VAT) (perbooking, not per person and leg) BKG
Fee for booking charges (up to 2 hours prior to departure)
35 € / £31 / 46 CHF / $49 / 980 CZK / 350 SEK plus the difference in fare price of new flight 41,65 € (incl. 19% VAT) plus difference in fare price of new flight NC1
35 € / £31 / 46 CHF / $49 / 980 CZK / 350 SEK plus difference in fare price of new flight
41,65 € (incl. 19% VAT) plus difference in fare price of new flight
40 € / £36 / 53 CHF / $56 / 1120 CZK / 400 SEK (guide dogs travel for free)
47,60 € (incl. 19% VAT) (guide dogs travel for free)
9,50 € / £8 / 13 CHF / $13 / 266 CZK / 95 SEK
9,50 € (incl. 19% VAT)
2 € / £2 / 3 CHF / $3 / 56 CZK / 20 SEK 2 € (incl. 19% VAT)
1,50 € / £1 / 2 CHF / $2 / 42 CZK / 15 SEK 1,79 € (incl. 19% VAT)
12 € (incl. 19% VAT)
no fee INF
15 € / £13 / 20 CHF / $21 / 420 CZK / 150 SEKservice fee
17,85 €(incl. 19% VAT)
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 22)
35,00 € (incl. 19% VAT)
8 € / £7 / 11 CHF / $11 / 224 CZK / 80 SEK
9,52 € (incl. 19% VAT)
SEF Seat reservation - Best Seat
15 € / £13 / 20 CHF / $21 / 420 CZK / 150 SEK 17,85 €(incl. 19% VAT)
12,33 € / £11 / 16 CHF / $17 / 345 CZK / 123 SEK
Flat-rate cancellation fee per booking in accordance with Article 19.4 25 € / £22 / 33 CHF / $35 / 700 CZK / 250 SEK
25 € Article 18: Group bookings
18.1 GeneralA group booking consists of a flight booking for more than 9 people under one single booking number in line with the specific conditions in this Article. As long as no specific conditions in our General Conditions of Carriage are infringed, they are still applicable. 18.2 Making a group booking18.2.1 Group bookings can only be made online. They cannot be made by contacting the Germanwings call centre or at the Germanwings airport sales desk. 18.2.2 To make a group booking you must fill out the group booking form on our webpage. Fill in the passenger data fields and the flight dates and instead of filling in the passenger names, simply enter the number of passengers. Fill out the whole form and send it to us online by following the indications that appear on the screen. 18.2.3 We will then send you an individual, non-binding quote by email. If you agree with the quote, you must send a signed fax to us requesting the conclusion of a binding carriage contract based on our quote. The requested group carriage contract is concluded, if we confirm the quote to you via email within two working days (Monday to Saturday) in an email with a booking confirmation. 18.2.4 Please note that you are the single contract partner, even if you yourself are not in the list of passengers. The passengers you specify (later) are the ones entitled to be carried. For Germanwings you are still our sole point of contact for implementing the carriage contract as well as the obligations therein on ensuring the fare is paid. You must ensure that the necessary information, such as the General Conditions of Carriage (GCC), flight schedule, changes to flights, etc., is forwarded to group members in a timely and complete fashion. 18.3 Specifying passengers / changing bookings / cancellations18.3.1 Passenger names must be filled out by using the link within the booking confirmation. The names may be changed and/or replaced free of charge until 4 days prior departure. Please make sure all passenger names are entered correctly.18.3.2 The right to carriage can be transferred free of charge to people other than those already named as passengers, and missing or incomplete given or surnames can be supplemented (change of passenger) until the point stated in Article 18.3.1. After this time we charge a flat-rate fee for a change of passenger, the amount of which you can find in our Table of Charges (Article 17 ‘NC1’). 18.3.3 As long as there are seats available on the new flight, flight bookings can be changed to another scheduled flight. Changes cannot be made to the booked route. Except for the cases outlined in Article 3.2.2, Article 5.5.1, Article 9.1.2 and Article 9.2.2 we charge a flat-rate fee for each change to a booking per passenger and per leg, the amount of which you will find in our Table of Charges (Article 17 ‘BKG’). The flight fare depends on the applicable fare bracket for the leg concerned at the time the booking is changed. For changes to bookings for up to 9 people the flight fare for individual bookings applies. For groups of more than 9 people a new group rate is calculated and applied. If that flight fare is higher, as well as paying the flat-rate fee as stated in paragraph 3 (‘BKG’), you must also pay the difference. However, we do not allow refunds if the amount is lower. Concerning any additional payment obligations arising from booking changes, we would specifically refer to our right to refuse services (Article 4.5.1).18.3.4 Please note that a passenger change under Article 18.3.2 is only possible up to two hours before the scheduled departure time of the first leg (outward journey). Changing a booking under Art. 18.3.3 is only possibly up to two hours before the scheduled departure time of the flight to be changed. Passenger changes and changes to bookings are only then possible in the cases outlined in Article 3.2.2, Article 3.2.3, Article 3.2.4, Article 5.5.1, Article 9.1.2 and Article 9.2.2 and when the change to the booking occurs immediately upon the removal of the cause of the hindrance. 18.3.5 It is not possible to subsequently increase the number of group members in the group-booking process. On group bookings for 12 or more passengers you have the right to cancel 10% (rounded down in line with the number of passengers) of people’s reservations up to one month before departure and be refunded the appropriate portion of the airfare. 18.4 PaymentsPayments are to be made in line with the rules in Article 4.5. For payments by credit card we charge a reduced transaction fee notwithstanding the general conditions. This fee is per person and leg and you can find the amount in our Table of Charges (Article 17 ‘TAFG’). Articel 19: Flex Fare
19.1 Flex FareThe Flex fare contains the following services in addition to those provided in the basic fare bracket:
19.1.1 All flights which have been booked using the Flex fare (Flex flights) can be cancelled and changed according to the rules in Article 19.3 and 19.4.
19.1.2 Free reservation of a specific seat (incl. Best Seat) depending on availability according to the rules in Article 5.3.2 and the first sentence of 5.3.3. The supplementary fees in Article 5.3.2 are not levied.19.1.3 1 item of checked luggage free of charge. The luggage surcharge stipulated in Article 8.2.1.1 will only be levied starting from the 2nd item of luggage.19.1.4 A “Happy Picnic” (worth 3,80 €) consisting of a tasty sandwich and water or a hot drink (0,2 l) or soft drink (0,15 l) 19.2 Booking the Flex fare
19.2.1 To the extent that it is available for the selected flight segment at the time of booking, the flight can also be booked using the Flex fare. Booking a flight in the Flex fare bracket depends on your selecting all or individual flight segments booking under a single booking number (outward or return flight). It is not possible to combine the Flex fare with the connecting flight fare bracket (Article 21).
19.2.2 Changing the fare bracket from Basic to Flex at a later date is possible up to 2 hours before departure in line with the provisions in Article 5.2. You cannot change a booking from Flex to Basic.19.3 Making changes to Flex flights
19.3.1 You can change Flex flights free of charge as often as you like for the same leg and passenger to another scheduled departure time up to one year after the day of the (original) booking as long as seats on the desired new flight are available. You can change the passenger name up to two hours before the scheduled time of departure in line with Article 5.2.1 a) and Article 5.2.3. You cannot change the booked route. 19.3.2 Notwithstanding Article 5.2.2 the booking change must be made at the latest 30 minutes before the (most recently) booked scheduled departure time, either via our website by logging into your personal "My bookings" section or by telephone via the Germanwings call centre, or in person at a Germanwings airport sales desk.
19.3.3 Unlike in Article 3.2.3 no rebooking fees or fare surcharges shall apply to the rebooking. 19.4 Cancellation of Flex flights
19.4.1 You can cancel a Flex flight at any time without providing a reason by simply cancelling the booking. If so desired, it is possible to cancel an individual flight segment (e.g. an outward or return flight) or an individual passenger's flight, which forms part of a booking under one booking number. This right to free cancellation does, however, not cover that were previously rebooked from the Basic or Smart to Flex fare bracket. This is in line with the general provisions of the conditions of carriage. 19.4.2 Cancellation must take place at the latest 30 minutes before the (most recently) booked scheduled departure time of the flight to be cancelled either by telephone via our call centre or in person at a Germanwings airport sales desk
19.4.3 If you choose to exercise this right, we will refund you the Flex fare paid for the flight segments and passengers concerned minus a cancellation fee. The cancellation fee can be found in the Table of charges (Article 17 “CLX”), unless you can prove that the fee payable to us in the case of a cancellation in accordance with Article 649, Paragraph 2 of the relevant German legislation would be significantly less.
Article 20: Rail & Fly Terms of Use
20.2.1 You can only purchase Rail & Fly online tickets to print off individually if you have accepted these terms of use.20.2.2 Rail & Fly online tickets can only be purchased in the second step of the flight booking process at http://www.germanwings.com. You cannot book Rail & Fly tickets when you book a blind-booking flight. Once you have completed the booking process you can only then book Rail & Fly tickets online in the “My Germanwings” section up to three hours before the first flight. You will receive your Rail & Fly online tickets after payment by clicking on a link, which is clearly visible on the Germanwings online booking confirmation as well as in the booking confirmation sent by email. You are required to click on this link to receive your Rail & Fly online ticket. To use the Rail & Fly online ticket you are required to click on the download link to obtain the Rail & Fly online ticket and print out the PDF document on standard white DIN A paper (the barcode must be legible!). No tickets are sent by post.20.2.3 Rail & Fly online tickets are not transferable as personal tickets, cannot be cancelled and are only valid when accompanied by the valid BahnCard used for identification when booking and the EC or credit card used. The passenger must be the same person as the BahnCard/EC/credit card holder. With tickets for multiple passengers only the person who booked must show the BahnCard and EC/credit card for identification purposes.20.2.4 One Rail & Fly online ticket can currently be issued for up to nine people. If the flight is booked for two to nine passengers, you can only purchase one Rail & Fly online ticket, which is issued to cover several people (optional return). Single passengers receive one Rail & Fly online ticket issued solely for them.20.2.5 The Rail & Fly offer can only be used in connection with an international flight booked with Germanwings to or from Cologne/Bonn, Stuttgart, Berlin, Hanover or Dortmund to or from any airport outside Germany with the exception of Brussels, Zurich, Salzburg and Vienna. You can only book train tickets for routes paid in euros.20.3 Data protection/data security
21. 1. DefinitionThe one-stop flight allows for a number of contiguous flight segments on our route network to be booked together as a single booking (a connecting flight booking). This allows you to easily reach those destinations on our flight network which are not served directly from your departure airport. We deal with the complicated business of finding appropriate connecting flights for you. 21.2. AvailabilityOne-stop flights can only be booked if this fare has already been set up in our system for the desired routing. If you wish to combine flight segments for a route which has not been set up in this way, you can do so by making a separate booking for each flight segment. In this case our General Conditions apply. 21.3. ProvisionsUnless expressly indicated otherwise, the arrangements in our general conditions of carriage apply without restrictions for your one-stop fare flight. Article 22: Care Service for Children Travelling Alone
22.1 ObjectThis service allows children aged 5 or over up to and including 11 to travel as an unaccompanied minor without being accompanied by a responsible adult as laid down in article 7.3.1. The care service for children travelling alone is an additional service we provide for a fee. Alongside the regular flight fare, there is an charge to be paid, which you can find in the table of charges (article 17).22.2 Availability
22.2.1 The care service for children travelling alone is only offered on chosen direct connections in limited numbers. This means it cannot be combined with the one-stop flight fare (article 21).
22.2.2 The care service for children travelling alone can only be booked by telephone at the Germanwings call-centre or in person at a Germanwings airport counter. Internet bookings are not possible.
22.3 Special Provisions22.3.1 As well as being in possession of the booking confirmation and a valid official photograph identity document in accordance with article 6.1.2 (a), the child travelling alone can only board if the personally signed care service form for children travelling alone, which is filled out in full by the legally responsible adult is presented at check-in and the required proof is produced. You can obtain a care service form for children travelling alone online, at any Germanwings airport counter or from the call centre, who will send you one by fax, post or email.
22.3.2 On the care service form the legally responsible adults must confirm for children travelling alone that Germanwings has the right to exercise the rights and duties of parental care toward the child travelling alone during the flight, in particular to look after, supervise and act for the child, as well as to oversee their journey. The name of the person the child travelling alone is to be handed over to at the destination airport should also be given.
22.3.3 Proof that the legally responsible adult is said person must be provided by the presentation of the appropriate documentation, with copy attached. If this is the child’s parents, in principle an excerpt from the family register or birth certificate are sufficient. When handing over the child, the legally responsible adults or those people delegated by them must prove their identity by presenting a valid official photo ID. When the legally responsible adults do not appear in person at the departure airport, a copy of their official photo ID must also be attached.
22.3.4 The child travelling alone must be accompanied to the check-in counter at the airport and then to the departure gate by the legally responsible adults or a responsible adult chaperone authorised by the legally responsible adults in writing on the care service form for children travelling alone. At the check-in counter the legally responsible adults or the authorised chaperones will receive an authorisation to allow them to accompany the child travelling alone through the security controls to the departure gate. Only at that point will the child travelling alone be left in the charge of Germanwings and a staff member designated by Germanwings. To pass security, please remember the applicable security provisions on carrying dangerous objects and liquids. The chaperone must remain at the airport until the plane has departed.
22.3.5 Please be aware that the required formalities will lead to a longer check-in time. Notwithstanding article 6.1.1, those children travelling alone that do not arrive at the check-in counter and present themselves for check-in to the check-in staff at the latest two hours before the scheduled departure time will no longer be checked-in.
22.3.6 The person the legally responsible adults authorise on the care service form for children travelling alone to pick up the child travelling alone must present a valid official photo ID to prove their identity to Germanwings.
22.3.7 If the child travelling alone cannot be handed over as foreseen to the person authorised by the legally responsible adults because said person did not come to the destination airport or did not arrive at the right time, or cannot prove their identity to Germanwings by means of a photo ID, Germanwings is authorised to take all steps to ensure the welfare of the child. This includes Germanwings’ right to carry the child back to the departure airport to hand them back over to the legally responsible adults.22.3.8 The legally responsible adults must reimburse Germanwings the additional costs and expenses arising from article 22.3.7, unless said costs can be traced back to a breach of duty on the part of Germanwings. When the child has had to be returned to the departure airport, the regular flight fare at the time of the decision to send the child back, as well as the surcharge for the care service for children travelling alone must be paid.22.3.9 For the rest the general provisions of these conditions of carriage apply for the transport of the child travelling alone.
Article 23: Blind Booking
23.1 ObjectUsing blind booking you can book flights at attractive fixed fares. You simply choose the departure airport, the travel date and a group of destinations and the actual destination is revealed once you have completed the booking process.23.2 Booking23.2.1 Blind-booking flights can only be booked on the German-language Germanwings website specifying your valid email address. Simply follow the indicated booking steps.23.2.2 Blind booking flights are always return flights. You can book flights for a maximum of nine people up to 45 days in advance.23.2.3 Please note that the flight times and corresponding routes stated by Germanwings are binding. You will find out the times and routes of the destinations we have selected for you from the booking confirmation, which we will send you via email immediately after the booking process is completed. You need this booking confirmation and your valid photo ID to obtain a boarding pass at airport check-in. The booking confirmation is also your invoice showing all taxes and fees in detail.23.2.4 We recommend you check your booking information carefully and print it out. If you do not receive a booking confirmation from us by email (due to an incorrect email address, for example), please contact the Germanwings Call Centre.23.3 Customising Destination GroupsFor an additional 2,50 € per passenger and leg you can exclude destinations from the blind booking group and thus customise it to your preferences.23.4 Validity of TicketsBlind booking tickets cannot be refunded.23.5 AvailabilityBlind booking flights can only be booked if our system has made flights available for the desired destination group.23.6 Changing Reservations and Cancellation23.6.1 Reservations can only be changed by contacting the Germanwings call centre. The costs per person:a) for changing the travel date are a call centre fee of 8 € / £7 / $11, a 35 € / £31 / 46 CHF / $49 / 980 CZK / 350 SEK (on domestic German flights add 19% VAT) for changing the reservation and the difference in price of the new flight. b) for changing the passenger name are a call centre fee of 8 € / £7 / $11, a 35 € / £31 / 46 CHF / $49 / 980 CZK / 350 SEK fee (on domestic German flights add 19% VAT) for changing the name and the difference in price of the new flight.23.6.2 Unfortunately we do not allow cancellations for blind booking flights.23.7 Provisions Unless expressly stated otherwise the arrangements of our general conditions of carriage apply without restrictions to your blind booking flight. Article 24: Smart Fare
Article 25: Additional conditions for RatePAY payment types
25.1 Scope and general conditions of useThe following additional terms and conditions of trade apply between you and Germanwings for all contracts of carriage concluded with Germanwings paid for with a RatePAY payment type. In case of dispute, these additional terms and conditions take precedence over any contradictory Germanwings general conditions. There is no contract concluded between you and RatePAY Ltd (abb. RatePAY) unless specifically stated. RatePAY payment types are only available to customers as defined in § 13 of the German Civil Code (BGB) who are at least 18 years of age. Germanwings reserves the right to check your creditworthiness. For further details please consult the RatePAY data protection declaration. If the RatePAY payment type you selected is not available due to Germanwings’ or the purchaser’s turnover threshold being reached, Germanwings reserves the right to offer you an alternative method to settle your invoice. Germanwings has delegated to RatePAY all claims and related ancillary rights arising from the use of RatePAY payment types.25.2 RatePAY invoiceSupported by RatePAY Germanwings offers you RatePAY as a method of payment for online flight bookings. Please consult the most frequently asked questions (FAQ) at www.ratepay.com. RatePAY means buying a ticket on account. You are sent an invoice that must be paid to the collecting agency in full within a timeframe laid down by Germanwings. If you do not pay your invoice by the due date, you will not receive any reminder but will be deemed to be in default, unless payment is outstanding as a result of circumstances you are not responsible for. If you are in default, RatePAY is entitled to charge an appropriate reminder fee for each reminder sent, plus default interest of five percent above the prevailing base rate of the German Bundesbank.