Source: https://www.caffelab.com/content/3-general-conditions-of-online-sale
Timestamp: 2020-03-29 05:38:48
Document Index: 67072187

Matched Legal Cases: ['Art. 6', 'art. 13', 'art. 13', 'Art. 15', 'Art. 16', 'Art. 17', 'Art. 18', 'art,\n1']

General conditions of online sale - Caffe Lab
> General conditions of online sale
i. been executed between Mokaflor srl, having its registered office in Via delle Torri 55, 50142 Firenze, Italy, Tax Code and VAT n. IT 00437320484 (the “Seller”) and a consumer user of the website www.caffelab.it (the “Buyer”);
ii. been executed in accordance with Article 2 below; and
iii. as the subject matter, the purchase, via the website www.caffelab.it (the “Website”), of products offered for sale thereon (hereinafter referred to collectively as the “Products”).
It is clearly understood that: (a) these Conditions apply solely to the supply of services and/or the sale of the Products to natural persons who are not acting for purposes related to their trade, business or profession and thus act as consumers, it being also understood that resale activities are expressively prohibited; (b) these Conditions do not apply to the supply of services and/or the sale of products to parties that have access to reserved areas of the Website; (c) these Conditions do not apply to the supply of services and/or the sale of products by third parties, different form the Seller, that may be accessed through the Website via links, banners or other hypertext links, and (d) the Seller is not responsible for the supply of services and/or the sale of products by such third parties referred to in (c) above, or for any possible contractual or non-contractual relations between the users of the Website and such third parties.
1.2) Each Contract shall apply exclusively to the specific Products referred to therein and excludes the supply of any other Products, merchandise and/or services. The Buyer declares to have read and understood the characteristics of the Products and the instructions and warnings supplied in relation to the reasonably foreseeable use of the above-mentioned Products by means of their presentation/illustration on the Website. Furthermore, the Buyer declares that in his/her use of the Products he/she will follow the instructions and warnings indicated on the Products themselves and/or on the packaging in which the Products are delivered.
2.1) The official language of the Contract is English. The Contract shall be binding upon the parties as of such time as both parties have accepted it. In any event, the Contract shall enter into force provided that the following conditions have been met:
a. completion in electronic form, by the insertion of all data requested, of the order form available on the Website containing a summary of: these Conditions; the essential characteristics of each Product ordered and the relating price thereof (inclusive of all applicable taxes and duties); the method of payment that the Buyer may use for the purchase of each Product; the method of delivery of the Products purchased; the costs of delivery; the conditions relating to the Buyer’s right of withdrawal and the methods and applicable periods for the return of the Products purchased, (the “Order Form”);
b. these Conditions, as well as any further information referred to via links in these Conditions, have been read and accepted by the Buyer by “point and click”.
c. the Buyer has returned a copy of the Order Form to the Seller electronically, and prior to the transmission of the Order Form, has corrected any errors made in inserting his/her details, that he/she has been requested to correct by the Seller; and
d. the Seller has received the Order Form electronically from the Buyer;
e. the Seller has accepted the order issued by the Buyer, without prejudice to the terms of articles 2.2 and 5.
Without prejudice to the terms of Article 11 below, the Order Form shall be archived in the Seller’s electronic database for the period of time necessary for the delivery of orders, and, in any event, as required by law; the Buyer may access his/her Order Form by consulting the My Account/My Orders section of the Website and inserting username and password indicated by the Buyer during the purchasing procedure.
Furthermore, the Buyer declares that it has been made fully aware of any further information present in the Privacy Statement and in the Terms of Use sections of the Website at the time when the Conditions has been accepted.
Without prejudice to the terms of Articles 2.2 and 5 below, once the Contract has been entered into, the Seller will send a receipt, in respect of the purchase order, via e-mail to the Buyer, at the address provided by this latter, summarising the information in the Order Form (regarding the conditions applicable to the Contract, information on the essential characteristics of the Products sold, detailed indications in respect of the price, methods of payment, rights of withdrawal, costs of delivery and applicable taxes and duties).
2.2) The Seller reserves the right not to fulfil purchase orders which have been made in compliance with the terms of Article 2.1 above in the event that: a) the Seller has not received payment for the Products; b) the details inserted by the Buyer in the Order Form are incomplete and/or incorrect and/or; c) the Products ordered by the Buyer are not (even temporarily) available. The Seller shall in any event be entitled not to fulfil purchase orders which are made in compliance with the terms of Article 2.1 above. Save for the event mentioned at point c) above, the sums paid by the Buyer in relation to purchase orders not fulfilled by the Seller will be refunded to the credit card or prepaid credit card used by the Buyer to make payments for such orders.
3.1) Without prejudice to the terms of Article 3.3 below, the price of the Products as mentioned in the Order Form includes all the applicable costs, taxes and duties.
3.3) Any import tax and/or customs duty provided by the laws of the State where the Products are delivered (in accordance with the indications provided by the Buyer during the purchase procedure) are not indicated in the Order Form and are at the sole expense of the Buyer who will issue the relevant payments at the time of delivery of the Products purchased.
3.4) Payment of the price for the Products may be made by the Buyer via PayPal or credit card or prepaid credit card, of which details must be supplied by the Buyer when completing the Order Form and in compliance with the instructions supplied by the Seller.
4.1) Without prejudice to the terms of Article 8 below, the delivery of the Products shall be carried out by means of courier service and in accordance with the delivery schedule set out in the Order Form.
5.1) The Buyer may exercise his/her right of withdrawal within 10 (ten) working days of receipt of the Products purchased from the Website. The Buyer may exercise his/her right of withdrawal by sending a completed return form (which can be downloaded on-line under the Withdrawal section: “Return Form”) to the Seller’s address (Via delle Torri 55, 50142 Firenze, Italy) by means of registered post return receipt requested. The Return Form may also be sent, within the above-mentioned period of time, via facsimile and/or e-mail (to info@caffelab.it ), provided that confirmation is sent via registered post return receipt requested within 48 (forty-eight) hours thereafter. The Products must be returned to the Seller within 30 (thirty) days from the date of their receipt. The only expenses which will be incurred by the Buyer in exercising his/her right of withdrawal under this Article 5, are the direct costs relating to the return of the Products to the Seller, except in the case when the return of the products derives from a cause imputable to the seller.
• the Return Form (or equivalent communication) has been completed correctly and sent to the Seller;
• the Products have not been unpacked nor, in any event, used, altered and/or damaged;
• identification tags are still attached to the Products in their original single use seals;
• the returned Products are returned to the Seller in one single delivery. The Seller reserves the right not to accept Products, contained in the same Order Form, that have been returned separately; and
• the Seller receives the Products within 30 (thirty) days from the date in which the Buyer received them.
5.3) Where the Buyer has exercised his/her right of withdrawal in accordance with the terms of Article 5.2 above, the Seller will refund the total price of the purchased Products, including shipping costs (without prejudice to the Seller’s right not to refund extra costs in the event that the Buyer chose a more expensive shipping service than the cheapest service available during the order procedure), to the credit card, prepaid credit card or Paypal account used by the Buyer to pay such Products under Article 3.4 above. In particular, once the Seller has received the goods from the Buyer and checked that all requirements under Article 5.2 above have been met:
(i) the Buyer will receive via e-mail, at the address provided by him/her during the purchasing procedure, confirmation of acceptance of the returned goods; and (ii) the Seller will commence procedures so as to refund the purchase price to the Buyer within 14 (fourteen) days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Buyer, save for the latter’s right to suspend the refund until the Products are returned. It is clearly understood that the actual amount of time to re-credit or return the sums paid by the Buyer for the purchase of the Products will depend on the type of credit/debit card used.
Art. 6) Non-food Products Warranty
6.1) With regard to any possible defects in the non-food Products there shall apply only a warranty consisting in either the repair or the replacement of the Products; said warranty shall run for a period of 24 (twenty-four) months as of the date of delivery of the Products.
a. the Seller has not repaired or replaced the defective Products within 90 (ninety) days after his/her request; or
b. the repair or replacement previously carried out has caused considerable inconveniences to the Buyer.
6.3) The warranty shall be subject to the Buyer duly informing the Seller, in accordance with the terms of Article 9 below, within 60 (sixty) days following the discovery thereof of the particular defect (failing which, the Buyer shall lose his/her rights under the warranty in respect thereof) and shall also be subject to the Buyer making an express request to the Seller, in accordance with the terms of Article 9 below, to provide assistance under the warranty.
6.4) The warranty shall, in any event, lose any and all effect should: (i) any modification be made to the Products; (ii) any use of the Products has been made in ways other than their intended purpose; (iii) the Seller verify that no defects exist in the Products.
9.1) All notices to be made under the Contract, as well as all notices given by the parties hereto during the performance of the Contract, shall, without exception, be in writing ("in writing" being deemed to include e-mails and faxes).
10.1) These Conditions and the Contract shall be governed by Italian law (with the exception, in the case of international sales contracts, of the application of the provisions of the United Nations Convention on Contracts for the International Sale of Goods signed in Vienna on 11th April 1980, since such provisions are not applicable to the sale of goods to consumers).
10.2) In the event that the Buyer resides outside the European Union, any and all disputes arising out of or relating to the Contract shall be settled by the courts of competent jurisdiction for the place where the Seller’s registered office is located. Notwithstanding the foregoing, the Seller may bring an action against the Buyer before any court having jurisdiction over the Buyer.
10.3) The European Commission established an Online Dispute Resolution platform, which is accessible to any European Buyer at the following address: http://ec.europa.eu/consumers/odr/.
The above-mentioned platform can be used by any European Buyer to resolve any dispute, arising from the purchase of Products on the Website, out-of-court. In any event, the Seller will respond to any queries sent through the Customer service helpdesk
TREATMENT OF YOUR PERSONAL DATA ON Caffelab.it
Information on the processing of personal data ("Privacy Policy") of www.caffelab.it made in accordance with art. 13 of the U.E. Regulations 2016/679 and of Legislative Decree n. 196/2003 and s.m.
In compliance with the provisions of art. 13 of the U.E. Regulations 2016/679 and by the Legislative Decree n. 196/2003, Mokaflor srl which has its registered office in Florence Via delle Torri n.55 Postal Code 50142 Fiscal Code / VAT Number: 06534430480, in its capacity as Data Controller, invites the users (hereinafter referred to as "interested" only) , before starting to browse the site www.caffelab.it (hereinafter only "the website") to read this information on the processing of personal data.
- allow the use of the site;
The Data Controller specifies that this information is freely and easily accessible through a request sent to the addresses indicated in the following article titled "Data Controller".
Treatment of "particular categories of personal data" and "data relating to criminal convictions".
The data controller is Mokaflor srl which has its registered office in Florence, Via delle Torri n.55 CAP50142 Fiscal Code / VAT number: 06534430480
For any communication and / or information concerning the processing of personal data, the Data Controller makes the following email address available: info@caffelab.it.
Art. 15 - Right of access of the interested party: The interested party has the right to access his / her data and to the relative treatments. This right is substantiated by the possibility of obtaining confirmation of whether or not data is being processed, or the possibility of requesting and receiving a copy of the personal data being processed.
Art. 16 - Right of rectification: The interested party has the right to obtain the correction of inaccurate personal data concerning him / her from the Data Controller without undue delay. Taking into account the purposes of the processing, the data subject has the right to obtain the integration of incomplete personal data, also by providing an additional declaration.
Art. 17 - Right of cancellation ("right to be forgotten"): The interested party has the right to request from the data controller that the personal data concerning him / her be deleted and no longer processed, and in some cases, to obtain the cancellation without unjustified delay when the purpose of the treatment is exhausted, the consent has been revoked, opposition to the treatment has been made or when the processing of his / her personal data is not otherwise compliant with the regulations.
Art. 18 - Right to the limitation of data processing: The subject person has the right to limit the processing of their data in case of inaccuracies, disputes or as an alternative measure to cancellation.
By browsing this website some personal data are acquired relating to the use of internet communication protocols ("Navigation Data").
- IP addresses: from the English Internet Protocol address is a numerical label that uniquely identifies a device called a host connected to a computer network that uses the Internet Protocol as a network protocol;
- addresses in URI (Uniform Resource Identifier) ​​notation of the requested resources;
- the time of the request, the method used in submitting the request to the server;
- the size of the file obtained in response;
- the numerical code indicating the status of the response given by the server (success, error, etc.);
and other parameters related to the operating system and the user's computer environment.
The Caffelab Website use cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Caffelab pages, or register with Caffelab site or services, a cookie helps Caffelab to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Caffelab Web site, the information you previously provided can be retrieved, so you can easily use the Caffelab features that you customized. Further information on cookies are available at the following address: https://en.wikipedia.org/wiki/HTTP_cookie
During your navigation on Website, Caffelab will install on your device, and in particular on your web browser, cookies which allow Caffelab to:
verify that you already visited Caffelab Website and saved preferences during navigation (so that specific data like, for example, access information, information relating to your shopping chart and/or your delivery address shall not be re-inserted every time you visit Caffelab Website);
analyse how visitors uses Caffelab Website, in order to improve their functionalities and services;
Caffelab ’s use of the above described cookies and relating personal data processing are necessary to grant users an efficient and functional navigation of Website.
Furthermore, Caffelab will install on your device, and in particular on your web browser, or will let third parties to install cookies aimed at collecting anonymous and aggregated data for statistical purposes relating to your navigation on Caffelab Website.
intergration with social media accounts, using AddThis, for those users that choose to share content on their social media networks, like for example Twitter, Facebook, etc. (for further information please visit http://www.addthis.com/privacy/privacy-policy).
Caffelab will occasionally update this Statement of Privacy to reflect company and customer feedback. Caffelab encourages you to periodically review this Statement to be informed of how Caffelab is protecting your information.
Caffelab welcomes your comments regarding this Statement of Privacy. If you believe that Caffelab has not adhered to this Statement, please contact Caffelab.. We will use commercially reasonable efforts to promptly determine and remedy the problem.
• A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form.
• A data subject shall have the right to be informed
1. of the source of the personal data;
3. of the logic applied to the processing, if the latter is carried out with the help of electronic means;
4. of the identification data concerning data controller, data processors and the representative designated as per Section 5(2);
5. of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.
• A data subject shall have the right to obtain
1. updating, rectification or, where interested therein, integration of the data;
2. erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
3. certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
• A data subject shall have the right to object, in whole or in part,
1. on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
2. to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.
AGREEMENT BETWEEN USER AND Caffelab
The Caffelab Web Site is comprised of various Web pages operated by Caffelab . The Caffelab Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Caffelab Web Site constitutes your agreement to all such terms, conditions, and notices.
Caffelab reserves the right to change the terms, conditions, and notices under which the Caffelab Web Site is offered, including but not limited to the charges associated with the use of the Caffelab Web Site.
The Caffelab Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Caffelab and Caffelab is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Caffelab is not responsible for webcasting or any other form of transmission received from any Linked Site. Caffelab is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Caffelab of the site or any association with its operators.
As a condition of your use of the Caffelab Web Site, you warrant to Caffelab that you will not use the Caffelab Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Caffelab Web Site in any manner which could damage, disable, overburden, or impair the Caffelab Web Site or interfere with any other party's use and enjoyment of the Caffelab Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Caffelab Web Site.
The Caffelab Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
Caffelab has no obligation to monitor the Communication Services. However, Caffelab reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Caffelab reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Caffelab reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Caffelab 's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Caffelab does not control or endorse the content, messages or information found in any Communication Service and, therefore, Caffelab specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Caffelab spokespersons, and their views do not necessarily reflect those of Caffelab .
MATERIALS PROVIDED TO CAFFELAB OR POSTED AT ANY CAFFELAB WEB SITE
Caffelab does not claim ownership of the materials you provide to Caffelab (including feedback and suggestions) or post, upload, input or submit to any Caffelab Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Caffelab, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Caffelab is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Caffelab's sole discretion.
The information, software, products and services included in or available through the Caffelab web site may include inaccuracies or typographical errors. Changes are periodically added to the informations herein. Caffelab and/or its suppliers may make improvements and/or changes in the Caffelab web site at any time. Advice received via the Caffelab web site should not be relied upon for personal, medical, legal or financial decision and should consult an appropriate professional for specific advice tailored to your situation.
Caffelab and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Caffelab Web site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Caffelab and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
To the maximum extent permitted by applicable law, in no event shall Caffelab and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profit, arising out of or in any way connected with the use or performance of the Caffelab web site, with the delay or inability to use the Caffelab web site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Caffelab web site, or otherwise arising out of the use of the Caffelab web site, whether based on contract, tort, neglicence, strict liability or otherwise, even if Caffelab or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of the liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Caffelab web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Caffelab web site.
Caffelab reserves the right, in its sole discretion, to terminate your access to the Caffelab Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington, U.S.A. in all disputes arising out of or relating to the use of the Caffelab Web Site. Use of the Caffelab Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Caffelab as a result of this agreement or use of the Caffelab Web Site. Caffelab 's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Caffelab 's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Caffelab Web Site or information provided to or gathered by Caffelab with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Caffelab with respect to the Caffelab Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Caffelab with respect to the Caffelab Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.