Source: http://www.valstarino.com/general-sales-conditions
Timestamp: 2013-12-11 14:20:23
Document Index: 328908483

Matched Legal Cases: ['art.3', 'art. 6', 'art. 3', 'art.6', 'art.16', 'art. 3', 'Art. 9', 'Art. 16', 'art.7', 'art.6', 'art. 7', 'art. 5', 'art. 5', 'art. 5', 'art. 7', 'art.9', 'art. 8', 'art. 4', 'art. 4', 'art. 4', 'art 6', 'art. 64', 'art 16', 'art. 9', 'art 9', 'art. 132']

General Sales Conditions We detected that your JavaScript seem to be disabled.
10. Product defects and deformities
13. Errors and/or inaccuracies in Valstarino.it
1. Definitions Back to top ↑
•Valstarino is a brand owned by Valstar SpA, with registered office in Piazza della Repubblica, 32 –20124 Milan –P.IVA 00822110151, registered in the Register of Companies of Milan, Milan 49674 REA
•Valstarino.it: the virtual shopping place run by Valstar S.p.A. and accessible via the URL http://www.Valstarino.it, through which you can purchase the products.
•General Conditions: current General Sales Conditions and any future new versions that may be published on Valstarino.it by Valstar S.p.A..
•Customer: either an individual or legal person that purchases one or more products through Valstarino.it, in acceptance of the General Conditions. •Parti: significa congiuntamente Valstar S.p.A. e il Cliente.
•Sales Contracts: the finalized agreements between Valstar S.p.A. and customers for the sale of products, in accordance with art.3 below.
•Products: items published on Valstarino.it that may become the object of future sales contracts.
•Price: the sale price of Products shown on Valstarino.it corrisponding to the Products themselves.
•Order: the purchase order of the products sent by customers in accordance with the General Conditions and following the procedure laid down in art. 6 below.
•Order Confirmation: the e-mail through which Valstar S.p.A. communicates to Customers the acceptance of order
•Account: the area within Valstarino.it where about customers, after authentication, can: (i) view and edit their personal information and the addresses where the Ordered Products need to be shipped to and delivered; (ii) examine previous Orders; (iii) access any other specific function related to their activity on Valstarino.it. 2. Object Back to top ↑
2.1 The General Conditions apply to all Sales Contracts representing an essential and integral part of them
2.2Valstar S.p.A. has the right to change the General Conditions at any time, provided that the terms applicable to each Sale Contract will be those published on Valstarino.it at the time of order by the Customer.
2.3In case of conflict between the rules in the General Conditions and those on Sales Contracts published on Valstarino.it, the latter will apply.
3. Finalization of Sales ContractsBack to top ↑
3.1Valstar S.p.A. agrees to send to the Customer the order confirmation within 2 working days of receipt of the Order.
3.2Sales Contracts are finalized between parties only once the Customer receives the Confirmation Order, regardless of his/her actual acknowledgement (subject to the right of withdrawal under Article. 9, in the cases provided for therein). If the Customer does not receive an Order Confirmation by the deadline indicated in art. 3.1, this will be considered a silent refusal therefore the Order shall be rejected by Valstar S.p.A. and be considered without any legal effect.
3.3 By placing an order, the Customer declares to have read all the instructions on how to purchase Products found in art.6 and to have fully accepted the General Conditions, thus having read all further information on Valstarino.it and related links.
3.4 Every Order will be filed in the Valstarino.it database according to and subject to the provisions of the Decree. 30.06.2003 n. 196 ("Privacy Policy") and will be available by simply contacting Valstar S.p.A. at the contacts indicated in art.16, or simply by logging into your Account. 4. Product Availability Back to top ↑
4.1The types and availability of products posted on Valstarino.it may vary at any time without any liability for Valstar S.p.A. towards customers
4.2Customers won’t be able to order “out of stock” Products. In the case a product, which resulted available at the time of the order, were to become unavailable, Valstar S.p.A, subject to the provisions of art. 3.2, agrees to communicate to the customer the newly scheduled product availability times by e-mail. The Customer has the right to withdraw its order within 48 hours of receipt of the notice by Valstar S.p.A.(subject to the right of withdrawal pursuant to Art. 9, in the cases provided for therein) by sending an e-mail to the address specified in Art. 16. In this case Valstar S.p.A. will refund the price in the shortest time possible.
4.4 There is a line of products that customers can directly customize on Valstarino.it following the instructions on the online system. Each product will be espescially custom made by Valstar S.p.A..
4.3 Valstar S.p.A. reserves the right to not indicate the availability of all/some products published on Valstarino.it. 5. Price and shipping costs; taxes and duties. Back to top ↑
5.1The Prices are in Euro. The applicable rates are those published on Valstarino.it at the time of Order.
5.2 The price is inclusive of VAT (21%) if the products are shipped by Valstar S.p.A. and delivered in the EU. When products are shipped and delivered by Valstar S.p.A. outside the EU, the price does not include VAT..
5.3The price does not include shipping costs. The customer is then obliged to pay to Valstar S.p.A. a shipping cost fee which can vary depending on the type of delivery, the quantity of products that need to be delivered, their volume, weight and destination.
5.4The above fee will be indicated separately from the Product Price on Valstarino.it to allow the Customer to be aware of it before placing the Order. The customer will pay it upon conclusion of the Sale Contract together with the Price in the manner provided for in art.7.
5.5 Any taxes, duties and other charges imposed by laws of the state where the Products are being shipped to and delivered will be entirely borne by the Customers. Only upon delivery of Products will the Customers directly pay these to the tax or customs authorities, that is to say to the courier in charge of the delivery. 6. How to send orders Back to top ↑
6.1To place an order on Valstarino.it the Customer must register all the “mandatory” data and choose a password in order to send Orders and access his/her Account, even at a later date.
6.2 The Customer will be able to purchase Products by selecting them in the dedicated Valstarino.it section and placing them in a "basket". If the Customer wishes to buy more than one Product, the procedure described above will have to be repeated by clicking on "add more products”. Once chosen the Products, the unregistered Customer will have to add his/her personal data as per art.6.1, while the already registered Customer will have to log in by using his/her e-mail address and password in the spaces provided and then click on “checkout”. Once all the information relating to the Product/Products chosen and to the “delivery data” have been verified the Customer will have to select the method of payment as per art. 7. Once the method of payment has been chosen, the Customer will be able to place the Order by clicking on "submit order".
7. Payment methodsBack to top ↑
7.1 The Customer can pay the Price and the shipping cost fee as in art. 5 via PayPal, bank transfer or countersign. Valstar S.p.A. reserves the right to change the means of payment used by customers at any time, understanding that only those published on Valstarino.it will be acceptable at the time the Customer sends the Orders.
7.2 If paying by bank transfer, Customers must make the transfer to the bank account indicated on Valstarino.it, specifying the serial number (including the initial letters) sent by Valstar S.p.A. in the Order Confirmation.
7.3If paying through PayPal, in the very moment the Customer Orders are sent the Web session will be transferred to PayPal’s secure website. On this Website, the Customers will be able to pay the Price and shipping cost fee of art. 5 by using their PayPal account in accordance with the PayPal service terms of use signed by themselves in that moment or even previously. The Price and shipping cost fee as in art. 5 will be charged to the Customer's PayPal account simultaneously to when Valstar S.p.A. will send the Order Confirmation.
7.4 If paying by countersign, the Valstar S.p.A. customer sevice will phone the Customer to confirm the information given when ordering. The Customer will have to pay in cash the relevant price to the courier hired by Valstar S.p.A. upon receipt of the goods ordered. This method of payment incurs an additional charge to the Customer of 15 € (including VAT).
7.5 Valstar S.p.A. will send an invoice, attached to the package containing the goods ordered. For the purposes of invoicing, any information provided herein by the Customer will prevail: no invoice variation will be possible once it is issued by Valstar S.p.A..
7.6 Any information received by Valstar S.p.A., under this art. 7, will only be used to complete sale and refund procedures in the case Customers were excercising the right of withdrawal set out in art.9. 8. Shipping and delivery of ProductsBack to top
8.1 Under this contract regulation, the term “shipping” of Valstar S.p.A. products means the delivery of products to the couriers selected in accordance with art. 8.2. However Valstar S.p.A. won’t undertake such delivery until it has received the Price. In fact only after receiving it will Valstar S.p.A. dispatch the Products:
(i) in the case of Product availability (as defined in art. 4):
- following receipt of notification of debit authorization when paying by credit card and PayPal;
- from the moment in which the successful payment information was made available when paying by bank transfer;
- from the order confirmation in case of a payment by countersign
(ii) in the case of available Products that have become unavailable (as defined in art. 4.2), within 3 working days from the moment in which such Product/Products are available again at the stores of Valstar S.p.A., subject to the Customer’s right to withdraw the Order according to art. 4.2;
(iii)in the case of customized products within 15 working days
8.2 Valstar S.p.A. ensures Product shipping via express mail couriers each time selected depending on the Product in Order and the place of destination. Products are shipped from Valstar S.p.A. and delivered by the courier selected by Valstar S.p.A.. to the address given by Customers when logging in , as in art 6.1, or at any other address indicated at the time of the Order. 8.3 According to the law, Valstar S.p.A. will improve the delivery of Products at the time of their delivery to the selected courier. Furthermore It will do its utmost to ensure that Products shipped under articles 8.1 and 8.2 shall be delivered by the selected couriers within the deadlines specified in the “Shipping” section on Valstarino.it. 8.4Valstar Sp.A cannot be held liable for any failure to comply with the delivery deadlines. 8.5In order to allow Customers to track the status of the Orders, Valstar S.p.A. generates a serial Order number which verifies all information relating to Orders when typed in "My Orders" - accessible from every page of the On-Line Store.
8.6Depending on the chosen courier, Customers can check the status of the Orders thanks to the online "Order Tracking" service directly provided on the shipper’s Website. Customers may track Orders only after the Products have been shipped by using tracking data communicated by Valstar S.p.A. via e-mail, or by logging into their Account. Not all couriers are able to offer this service to the Customer.
(i) the Products match the courier’s transportation document (DDT) in terms of quantity and type;
8.8 Any damage to the packaging of Products must be immediately claimed by the Customer by placing a written notice on the delivery slip of the courier. Bare in mind that once the slip is signed without objection, the Customer can no longer raise any claim against Valstar S.p.A. with reference to the Product delivered.
9. Right to withdraw Back to top ↑
9.1 If the Customers are “consumers” (i.e. a person acting for purposes not related to business, commercial, craft or professional activity), these are entitled, pursuant to and for the purposes of art. 64, D. Legislative Decree No. 206/2005, to terminate the Sales Contract within 10 working days from receipt of the Products (under the Sales Contract). Customers must exercise their right of withdrawal by sending to Valstar S.p.A. an e-mail forwarded to the address as at art 16., containing: (i) the intention to exercise the right of withdrawal;
(i) Customers commit to return Products within 7 working days from the date of the notice of withdrawal, under art. 9.1;;
(iii) Valstar S.p.A. will refund the price in the shortest time possible and not later than 30 days from the date of receipt of notice of withdrawal under art 9.1, provided that:
(iv) Valstar S.p.A. will communicate the arrangements of repayment of the Price to Customers, and may for such purpose require their bank details (IBAN and current account holder).
10. Product defects / deformitiesBack to top ↑
The “consumer” Customers (as defined under. 9.1) are entitled to the consumer’s rights under Article. 130 of Legislative Decree 206/05; these rights must be excercised within the terms of art. 132 of the Legislative Decree 206/05
11. Privacy Back to top ↑
Valstar S.p.A. is the owner of the processings of data, which are collected through Valstarino.it. It represents and warrants that Customer’s personal information will be processed in accordance with the provisions of Legislative Decree no. 196/03, and following amendments.
1. DGTMedia Srl, which handles the processing of data needed for management and maintenance of the site’s database Valstarino.it and the achievement of direct marketing activities;
2. Bartolini and UPS, which both deal with the processing of data necessary to perform the activities of shipping, delivering and returning products purchased on Valstarino.it;
3. BT Italia S.p.A. which is in charge of processing data with regard to management and upkeep of the Valstarino.it server;
12. Errors and/or inaccuracies on Valstarino.itBack to top ↑
12.1Valstar S.p.A. commits to constantly check Valstarino.it to avoid errors or inaccuracies. However, it may very well be that Valstarino.it contains errors, inaccuracies or omissions at present or in time to come. 12.2 Valstar S.p.A. reserves the right to correct errors, inaccuracies or omissions contained on Valstarino.it even after an Order has been sent. It also reserves the right to change or update information at any time without prior notice to Customers. 13. Intellectual property Back to top ↑
All intellectual property rights related to Valstarino.it (including content) are the exclusive property of Valstar S.p.A. and/or DGTMedia Srl, communications agency that has created and maintains Valstarino.it; Valstarino.it and its contents may not be reproduced in whole or in part, transferred by electronic or conventional means, modified, linked or used for any purpose without the prior written consent of Valstar S.p.A.. 14. Applicable law Back to top ↑
14.1 The General Conditions and Sales Contracts are governed by Italian law (and in particular by the Legislative Decree 206 of 06/09/2005 - which, in Articles. 50 to 67 governing distance contracts - and 70 of Legislative Decree 09/04/2003 on electronic commerce) and must be interpreted as such.
15. Contact Back to top ↑
For further information and assistance on Valstarino.it or on how to purchase on Valstarino.it or on Sales Contracts, Customers can contact Valstar S.p.A. via e-mail address info@valstarino.it, or by writing to: Via Marco Biagi, 6 - 46031 Bagnolo San Vito (MN).