Source: http://www.grandhoteleuropa.at/en/info/agb-en/index.html
Timestamp: 2013-06-20 01:25:04
Document Index: 404211837

Matched Legal Cases: ['§ 1', '§ 2', '§ 3', '§ 4', '§ 7', 'arty 7', '§ 8', 'arty\n8', '§ 9', '§ 970', '§ 1101', '§ 10', '§ 970', '§ 970', '§ 12']

Grand Hotel Europa | Welcome at the five star Grand Hotel Europa in Innsbruck Tyrol
DEUTSCH |ENGLISCH |ITALIANO	GENERAL TERMS AND CONDITIONS FOR THE HOTEL INDUSTRY
§ 1 Scope of application 1.2 1.1	The GTCH shall not exclude special agreements. The GTCH are subsidiary to agreements made on an individual basis. § 2 Definitions 2.1 Definitions:
“Proprietor”: Is an individual or legal entity which accommodates guests against remuneration. “Guest”: Is an individual who makes use of the accommodation. As a rule, the Guest is at the same time Contracting Party. Those persons who travel with the contracting party are also considered as guest (e.g. family members, friends, etc.). “Contracting Party”: Is a domestic or foreign individual or legal entity which enters into an Accommodation Agreement as a Guest or on behalf of a Guest.
“Consumer” and “Entrepreneur”: These terms are to be understood as defined by the 1979 Consumer Protection Act (Konsumentenschutzgesetz) as amended.
Is the Agreement made between the Proprietor and the Contracting Party, the contents of which will be stipulated in the following. § 3 Conclusion of Agreement – down payment 3.1 The Accommodation Agreement comes into existence through the acceptance of the Contracting Party’s order by the Proprietor. Electronic declarations are considered as received if the Party for which they are intended can collect these declarations under normal circumstances, and the access occurs during the published business hours of the Proprietor.
Up to 14 days before arrival 50% of the total amount The Contracting Party is obligated to pay the down payment of 90% no later than 14 days (arriving) before the accommodation. The Contracting Party bears the costs for the financial transaction (e.g. remittance fee). The respective conditions of the card companies apply to credit and debit cards. 3.4 The down payment is an instalment of the agreed remuneration § 4 Start and end of accommodation 4.1 If the Proprietor does not offer any other time of occupancy, the Contracting Party is entitled to occupy the rented rooms starting at 3 p.m. of the agreed date (“date of arrival”). 4.2 If a room is occupied for the first time before 6 a.m., the preceding night counts as the first overnight stay. 4.3 The rented rooms are to be vacated by the Contracting Party by 11 a.m. on the date of departure. The Proprietor is entitled to charge another day if the rented rooms are not vacated in due time
5.2 If the Guest fails to arrive by 6.00 p.m. on the agreed date of arrival, there is no obligation to provide accommodations, unless a later time of arrival has been agreed upon. 5.3 If the Contracting Party has made a down payment (see 3.3), the rooms shall be deemed reserved until 11 a.m. on the day following the stipulated date of arrival at the latest. Upon advance payment of more than four days, the obligation to provide accommodations ends at 6 p.m. on the fourth day, in which case the first day is counted as the date of arrival, unless the Guest discloses a later date of arrival. 5.4 Unless otherwise agreed upon, the Proprietor can rescind the Accommodation Agreement for objectively justified reasons by means of a unilateral declaration no later than 3 months before the Contracting Party’s agreed date of arrival.
5.5 Up until 6 p.m. of the agreed date of the arrival of the Guest, the Accommodation Agreement can be rescinded without payment of a cancellation fee by means of a unilateral declaration through the Contracting Party. A rescission or a no-show occurring later results in the charge of a cancellation fee in the amount of 100% of the first overnight stay. Bookings for groups of 10 or more people and package bookings are excluded from this provision.
5.6 Rescission with group bookings through unilateral declaration of the Contracting Party is only possible under payment of the following cancellation fees: Only lodging From 70 rooms:
From 89 days before arrival 30% of the agreed price From 59 days before arrival 40% of the agreed price
From the 6th day before arrival or with non-arrival 100% of the agreed price Lodging & F&B
Up to 90 days before your arrival free From 69 days before arrival 30% of room and premises rental plus 25% of the lost sales (food and beverages) From 59 days before arrival 40% of room and premises rental plus 33% of the lost sales (food and beverages)
Obstructions of arrival 5.7 If the Contracting Party cannot appear at the accommodating establishment on the date of arrival because all arrival possibilities are impossible due to unforeseeable extraordinary circumstances, the Contracting Party is nevertheless obligated to pay the agreed remuneration for the date of arrival. 5.8 The obligation to pay the remuneration for the booked stay is revived if the arrival becomes possible again within three days
§ 7 Rights of the Contracting Party 7.1 By entering into an Accommodation Agreement, the Contracting Party acquires the right to normal use of the rented rooms and the facilities of the accommodating establishment which are normally accessible to guests for utilisation without any special conditions and of the usual service. The Contracting Party has to exercise their rights in accordance with any hotel and/or guest regulations (rules of the house). § 8 Obligations of the Contracting Party
8.1 The Contracting Party is obligated by no later than the date of departure to pay the agreed remuneration plus any extra amounts which have arisen due to the use of special services by the Contracting Party and/or the accompanying guests plus statutory VAT. 8.2 The Proprietor is not obligated to accept foreign currencies. If the Proprietor accepts foreign currencies, this shall be accepted at the daily rate if possible. If the Proprietor accepts foreign currencies or cashless means of payment, the Contracting Party bears any associated costs, such as inquiries with credit card companies, telegrams, etc. 8.3 The Contracting Party is liable vis-à-vis the Proprietor for any damage caused by themselves or the Guest or other persons which accept the services of the Proprietor with the knowledge or intention of the Contracting Party.
§ 9 Rights of the Proprietor 9.1 If the Contracting Party refuses to pay or is in arrears with the agreed remuneration, the Proprietor is entitled to make use of the legal right of retention in accordance with § 970c of ABGB [Austrian Civil Code] and the legal right of lien pursuant to § 1101 of ABGB with respect to the items brought along by the Contracting Party or the Guest. Furthermore, the Proprietor is entitled to make use of this right of retention or lien in order to secure his/her claims under the Accommodation Agreement, particularly for catering, other expenses made for the Contracting Party and for claims for compensation of any nature.
9.2 If services are requested in the room of the Contracting Party or during unusual times of the day (after 8.00 p.m. and before 6.00 a.m.), the Proprietor is entitled to charge an extra remuneration. However, this extra remuneration is to be indicated on the room price board. The Proprietor can also refuse these services for operational reasons. 9.3 The Proprietor is entitled to billing or interim billing of his/her services at any time.
§ 10 Obligations of the Proprietor 10.1 The Proprietor is obliged to render the agreed services to an extent that complies with his/her standard.
10.2 For instance, extra services of the Proprietor – which are not included in the accommodation remuneration – are: a) Extra accommodation services which can be charged separately, such as the provision of lounges/parlours, sauna, indoor swimming pool, outdoor swimming pool, solarium, garages etc.
11.1 The Proprietor is liable for the items brought along by the Contracting Party in accordance with §§ 970 contd. ABGB. The Proprietor is then only liable if the items have been handed over to the Proprietor or persons authorised by the Proprietor or have been deposited in a place by such or intended for such purpose. If the Proprietor cannot prove evidence of this, the Proprietor is liable for his/her fault or the fault of his/her vicarious agents as well as incoming and outgoing persons. In accordance with § 970 Paragraph 1 ABGB, the Proprietor is liable at most up to the amount specified in the Austrian law on the liability of landlords and other entrepreneurs of 16 November 1921 (Bundesgesetz über die Haftung der Gastwirte und anderer Unternehmer) as amended. If the Contracting Party or the Guest fails to immediately comply with the Proprietor’s request to deposit their items in a special repository, the Proprietor is released from any liability. The amount of any liability of the Proprietor is limited to a maximum of the sum insured under the third-party liability insurance of the respective Proprietor. Any fault of the Contracting Party or Guest is to be taken into consideration. 11.2 The Proprietor’s liability for slight negligence is out of the question. If the Contracting Party is an Entrepreneur, the liability for gross negligence is also out of the question. In this case, the Contracting Party bears the burden of proof for the existence of fault. Consequential damages or indirect damages as well as lost profits will not be compensated under any circumstances. 11.3 The Proprietor is only liable for valuables, money and securities up to an amount of currently € 550. The Proprietor is only liable for any exceeding damage in the event he/she has accepted such items for deposition in the knowledge of their quality, or in the event the damage has been caused by the Proprietor himself/herself or his/her vicarious agents. The limitation of liability in accordance with 12.1 and 12.2 shall apply accordingly.
§ 12 Limitations of liability 12.1 If the Contracting Party is a Consumer, the Proprietor’s liability for slight negligence is out of the question, with the exception of personal injuries. 12.2 If the Contracting Party is an Entrepreneur, the Proprietor’s liability for slight and gross negligence is out of the question. In this case, the Contracting Party bears the burden of proof for the existence of fault. Consequential damages, immaterial damages or indirect damages as well as lost profit will not be compensated. At any rate, the damage to be compensated is limited to the amount of negative interest.
13.1 Animals may only be brought to the accommodating establishment with the prior consent of the Proprietor and at any rate for a special remuneration. The price for any animal (dog, cat and so on) brought along, irrespective of the animal’s size, amounts to € 30 per animal and night. 13.2 The Contracting Party bringing along an animal is obliged to properly keep and/or supervise this animal during their stay, or to have this animal kept and/or supervised at their own expense by a suitable third party. 13.3 The Contracting Party and/or Guest bringing along an animal has to have an appropriate animal liability insurance and/or personal liability insurance which also covers any potential
damage caused by animals. Proof of appropriate insurance is to be rendered at the Proprietor’s request. 13.4 The Contracting Party and/or their insurance company shall be jointly and severally liable vis-à-vis the Proprietor for any damage caused by the animals brought along. In particular, the damage also encompasses any of the Proprietor’s compensation which the Proprietor has to provide vis-à-vis third parties. 13.5 Animals may not stay in the lounges, saloons, restaurant rooms and wellness areas.
14.1 The Contracting Party has no right that their stay will be extended. If the Contracting Party announces their request for prolongation of stay in due time, the Proprietor can consent to prolongation of accommodation. The Proprietor has no obligation to do so. 14.2 If the Contracting Party cannot leave the accommodating establishment on the date of departure because all departure possibilities are blocked or unusable due to unforeseeable extraordinary circumstances (e.g. extreme snowfall, floods, etc.), the Accommodation Agreement will be automatically extended for the duration of the impossibility of departure. At any rate, a reduction of the remuneration for this period is only possible if the Contracting Party is unable to fully utilise the offered services of the accommodating establishment as a result of the extraordinary weather conditions. The Proprietor is entitled to desire such remuneration corresponding to the price usually charged in the low season.
15.1 If the Accommodation Agreement has been made for a specific period, it ends with lapse of time. 15.2 If the Contracting Party departs prematurely, the Proprietor is entitled to demand the full agreed remuneration. The Proprietor will deduct anything saved due to the failure to take advantage of their scope of services or to use its scope of services or obtained through other rental of the ordered rooms. Such savings shall only be deemed to exist if the capacities of the accommodating establishment are fully used upon the Guest’s failure to use the ordered premises and the premises can be rented to other guests due to cancellation through the Contracting Party. The Contracting Party bears the burden of proof with regard to the savings. 15.3 The Agreement with the Proprietor ends upon the death of a Guest. 15.4 If the Accommodation Agreement has been made for an indefinite period, the Contracting Parties can dissolve the Agreement by 10.00 a.m. of the third day preceding the intended end of the Agreement.
16.2 As long as the Guest is unable to make decisions or if the family members of the Guest cannot be contacted, the Proprietor shall arrange for medical care at the expense of the Guest. However, the extent of these care measures shall end as soon as the Guest is able to make decisions or their family members have been informed about the case of illness. 16.3 The Proprietor is particularly entitled to claims for compensation vis-à-vis the Contracting Party or the Guest or, in the event of their death, their successors for the following expenses:
18.1 Unless nothing special is specified in the above provisions, the course of any time limit starts with delivery of the document to the Contracting Party which has to comply with the specified time limit. When calculating a time limit which is specified according to days, the day in which the time or the incident falls, and according to which the start of the time limit shall be set, will be included. Time limits based on weeks or months shall refer to the day of the week or month which corresponds to the day starting from which the time limit is to be counted according to its name or number. If this day in the month is missing, the last day in this month is decisive. 18.2 Declarations must be received by the respective other Contracting Party on the last day of the time limit (12 midnight).
18.3 The Proprietor is entitled to offset any of the claims of the Contracting Party with their own claims. The Contracting Party is not entitled to offset the Proprietor’s claims with their own claims, unless the Proprietor is insolvent or the Contracting Party’s claim is judicially declared or acknowledged by the Proprietor. 18.4 In the event of any regulatory gaps, the corresponding legal provisions apply. Print page