Source: https://www.ewon.biz/de/terms-of-use/talk2m
Timestamp: 2020-01-23 12:17:04
Document Index: 749234669

Matched Legal Cases: ['Art. 1', 'Art. 2', 'Art. 3', 'Art. 4', 'Art. 5', 'Art. 6', 'Art. 7', 'Art. 8', 'Art. 9', 'Art. 10', 'Art. 11', 'Art. 12', 'Art. 13', 'Art. 14', 'Art. 15', 'Art. 16']

TALK2M – Terms of Use and Service Levels Agreement
Version 2.1, 2018/05/15
THIS LEGAL AGREEMENT BETWEEN YOU AND HMS INDUSTRIAL NETWORKS GOVERNS YOUR USE OF THE TALK2M. IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE FOLLOWING TERMS. BY CLICKING “AGREE,” YOU ARE AGREEING THAT THESE TERMS WILL APPLY IF YOU CHOOSE TO ACCESS OR USE TALK2M.
This agreement is done between : HMS Industrial Networks SA, a company organized and existing under the laws of Belgium, registered with the Crossroads Database for Enterprises under number 0450.350.907 (RLP Nivelles), having its registered office at 1400 Nivelles, Avenue Robert Schuman 22 hereafter referred to as “HMS ”,
And you, hereafter referred to as the "Client",
WHEREAS, The Client is using HMS Ewon devices manufactured by HMS in order to monitor their industrial equipment or device. The Client now wishes to optimize their access to the monitored industrial equipment by using the Talk2M cloud connectivity solution made available by HMS. HMS accepts to grant access to the Client to its Talk2M platform and to perform the associated Services, under the terms and conditions of the present Agreement.
Art. 1	DEFINITIONS
“Devices” means any unit to which a User connects through Talk2M Services. It can be a standard Ewon devices or any HMS OEM unit complying with Talk2M connectivity requirements.
“Services” means any Talk2M Connectivity Services between Users and Devices and including also available Connectivity Bandwidth, Connectivity Traffic and other Talk2M related Services that will be offered in future versions. These Services do not cover the connectivity between users to Internet nor Devices to Internet.
“User” means any User of the Services that must be registered beforehand in an Account by the Client. The Client is fully responsible for any User that has been registered in that Account.
Art. 2	OBJECTIVE OF THIS AGREEMENT
HMS will provide the Client with the Services and will perform the Services in accordance with the Service Levels. HMS commits to provide the Services in a manner consistent with general industry standards reasonably applicable to the provision thereof. The Services will perform substantially in accordance with the online Talk2M documentation under normal use and circumstances.
Art. 3	CLIENT OBLIGATIONS
The Services are provided subject to Client’s proper use of them and therefore, Client undertakes that the use of the Services will not be in breach of the license terms hereunder, nor any other applicable laws, codes or regulations including data protection laws. The Client may use the Services for their business purposes but shall not: (i) interfere with or disrupt the integrity or performance of the Services or the data contained therein; or (ii) attempt to gain unauthorized access to the Services or its related systems or networks. The Client needs to provide and maintain their own equipment, software and communications lines, including any public lines required by him to properly access the Services through Internet. The Client is responsible for all activity of their Users under their Account and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with its use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. The Client shall: (i) notify HMS immediately of any unauthorized use of any password or Account or any other known or suspected breach of security; (ii) report to HMS immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by the Client of its Users.
All Internet use is subject to security vulnerabilities. The Client commits to implement all necessary security measures to ensure the protection and privacy of their personal information and the Services they are using. HMS provides high security for the Services but the client remains liable for any other Security issue. The Client agrees that HMS may suspend Services without prior notice and without liability (or indemnity) if:
There is an attack on HMS servers, or any other event for which HMS reasonably believes that the suspension of Services is necessary to protect its network or its other customers;
If required by law or regulation or as compelled by a law enforcement or government agency. The Client represents and warrants that he has not falsely identified himself nor provided any false information to gain access to the Service and that billing information is correct.
Art. 4	SERVICE LEVELS
4.1 Talk2M FREE+
Talk2M Free+ services are free services provided ‘as is’ for HMS customers. TalK2M Free services do not include any HMS’s liabilities and are limited in terms of functionalities. There is no time limit in the customer usage of TalK2M Free Services.
The Talk2M Pro Services are hosted on first class hosting providers which guarantee that, when not undergoing scheduled maintenance, the network infrastructure will be available 100% of the time in each month. Network availability means all network infrastructure including routers, switches and cabling is working. The network infrastructure is defined as the portion of the network extending from the outbound port on the Talk2M cabinet switch to the outbound port on the border router. Services or Software running on Talk2M servers are not counted as part of the network. Downtime begins when an interruption is recorded in the monitoring system or a trouble ticket is opened saying that Talk2M can’t transmit and receive data (whichever is earlier).
The Talk2M Pro Hosting providers guarantee that all Hardware components will function properly and will rectify or replace any faulty component at no cost. Hardware is defined as the server chassis, processor(s), memory, storage devices, motherboard, power supplies, and network interface cards. This includes faults in Hardware due to failures in power and HVAC infrastructure including UPS, PDU and cabling. This guarantee does not apply to the time required to rebuild a RAID array, reload the operating system, reload and configure applications, and/or restore from backup (if necessary). We will begin fault resolution once we identify the problem component. Fault resolution is guaranteed to be completed within one (1) hour of problem identification. In the event of a hardware failure which causes an outage in your hosted configuration, failed hardware is guaranteed to be repaired or replaced within one (1) hour of problem identification.
Talk2M Pro Services also provide:
HMS guarantees the Client a maximum downtime of four (4) consecutive hours. This Maximum Service downtime includes Internet network recovery problems, server hardware recovery problems, operating system reload, reload and applications configuration, and backup and restore, excluding scheduled maintenance. Downtime begins when an interruption is recorded in the monitoring system or a support ticket is opened saying that Talk2M cannot transmit and receive data (whichever is earlier). In the event that the Maximum Service Downtime exceeds 4 hours in a given month due to HMS fault, and this failure directly and adversely affects your business, HMS will refund 5% of the monthly recurring charge per hour of additional downtime above the 4 hours (up to 100% of the monthly average fee).
HMS guarantees the Client a total Talk2M yearly availability of 99.6%. The Total Service Availability is computed as the ratio between the sum of all Service Downtime (in hours) and the total number of hours in a year. In the event that the Total Service Availability goes down 99.6% due to negligence by HMS , and this failure directly and adversely affects the Client’s business, HMS will refund 5% of the annual Talk2M fee.
The bandwidth of the Client’s connections to Talk2M service is dependent upon the total network infrastructure, including: the Internet connection, the HMS device throughput, and the HMS Internet connection. The present agreement only covers the Talk2M server bandwidth to Internet. A permanent monitoring of this bandwidth, for the Talk2M server to Internet, is performed in order to guarantee that the Client’s bandwidth connections will not be limited by the Talk2M hosting infrastructure.
The TalK2M Pro services Level do not apply for any month to the extent that service credits arise as a result of a breach of the license granted or if the Client is in material default of payment. To receive any fee reduction the Client must have paid every outstanding invoice of the Reselling Partner related to the Services provided by HMS, and request the fee reduction during a period of 30 days after the date of the report wherein the downtime is registered. The Client cannot claim any other compensation or remedy in cases where Service Levels are not met.
Art. 5	PRICES AND PAYMENT
TalK2M FREE+ Services are provided for free for HMS customer,
Talk2M PRO Services Packages ordered contribute to a credit line base. On the Service Commencement Date, the Reselling Partner will send the Client an invoice for the Service Package ordered and the Installation Fee in accordance with the prices as set out in the quotation previously addressed. Every month, HMS will send a detailed financial statement containing all the details of variables consumed. All prices are expressed in EUR or USD or JPY and are exclusive of applicable Value Added Tax or other relevant taxes. As soon as the remaining credit line amount is less than 15 % of the total of the previously ordered Service Package Fees, the Client should reorder new Service Packages through their HMS Reselling Partner to continue the Services. Otherwise, the Client accepts to terminate the Service.
Art. 6	DURATION AND TERMINATION
HMS will provide the Talk2M Free+ Services with no time limit.The TalK2M Pro Services start from the Service Commencement Date and terminate when the credit line is negative and is not refilled by the Client. In this case, Talk2M Pro services shall be switched back to Talk2M Free+ services. Each Party shall be entitled to terminate this Agreement, if the other Party is in material breach of its obligations under this Agreement and such breach has not been rectified within thirty (30) days after receiving a notification, unless such notification is unworkable in the given circumstances. In the event of any change in the situation of the Client, such as, but not limited to conversion, merger and acquisition, transfer, suspension of payment, bankruptcy, judicial arrangement, liquidation, cessation of activities or any other circumstance which might damage the solvency of the Client, HMS reserves the right:
any rights or obligations which have accrued prior to termination will not be affected;>
Art. 7	LICENSE
Subject to the terms of this Agreement, HMS hereby grants the Client a limited, personal, non-commercial, non-exclusive, non-sublicensable, non-assignable, free of charge license to download, install and use the Software on its computers, for the sole purpose of letting their Users use the internet connectivity Services provided by Talk2M and any other applications that may be explicitly provided by HMS.
Art. 8	OWNERSHIP, PRIVACY AND SECURITY
HMS alone (and its licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to the Talk2M Technology, the Content and the Service and any suggestions, documentation, know-how, ideas, enhancement requests, feedback, recommendations or any other information provided to the Client or any other party relating to the Service. This Agreement does not entail a transfer of any rights of ownership in or related to the Service, the Talk2M Technology or the Intellectual Property Rights owned by HMS. The Talk2M name, the Talk2M logo, and the product names associated with the Software or Services are trademarks of HMS or third parties, and no right or license is granted to use them. HMS cannot be held liable for any breach of other intellectual property rights, due to the use of the Software and/or other Services provided by HMS. The Client recognizes and guarantees that HMS does not breach intellectual property rights or other rights of the Client or any third party. The Client is, and will always remain, the owner of their personal data. The Client will also remain the owner of all data sent to any of the T2M services. To know more about how HMS manages Client data, the Client shall refer to the HMS privacy policy available on www.ewon.biz/privacy-policy.
Art. 9	UPDATES
HMS, in its sole discretion may decide to apply an automatic security patch upgrade (ASPU) to your Account and to all Devices with a new software version containing a security patch. This is essential to maintain the global security level of the Services. A trackability log file with all security automatic patch updates is provided to the Client. However the Client may refuse this ASPU application by un-checking the option in the Software. In this case, HMS will not be liable from any consequence arising from not having applied the ASPU on the Client's Account or Devices. Moreover, if the Client refuses the ASPU option, HMS reserves the right to suspend the services without prior notice and without liability (or indemnity) for the sake of protecting its network or its other customers.
HMS will not accept any liability in relation to the direct or indirect damages caused by the release and/or the absence of release of new versions of the Service. In the event of any bug found in the Software that limits or restricts the use of it, HMS shall make all reasonable efforts to provide a programming fix, an update, or an upgrade of the software, in as short of a time period as possible.
Art. 10	CONFIDENTIALITY
All Software, plans, documents, know – how, data and other information, provided to the other Party under this Agreement shall be considered and treated as confidential (hereinafter referred to as “Confidential Information”). The Confidential Information remains at all times the property of the disclosing Party. Each party is required to comply with a confidentiality obligation throughout the term of this Agreement, as well as for a period of five years following its expiry, unless express authorization is granted by the other party. Each party shall ensure its collaborators, workers, employees, subcontractors, etc. comply with the same obligation. Consequently, each Party shall refrain from disclosing any confidential information to a third party without the prior written consent of the other Party, unless this is forbidden by applicable legislation. The confidentiality obligation is a duty to achieve a specific result. If one party fails to comply with this confidentiality obligation, the other party will be able to claim ipso jure and without prior notice damages of a minimum amount of 50,000.00 EUR excluding tax (fifty thousand euros) for each violation, without prejudice to its right to claim additional compensation in case the effective damage suffered is higher.
Art. 11	LIABILITY
HMS will use all reasonable skills and care in performing this Agreement. HMS agrees, to use its best efforts, to provide reasonable security data protection throughout all Devices and users that have subscribed to the Services. In any circumstances, HMS is not liable in case of unauthorized access to Client’s Devices, content, or data through the use of HMS Services unless the unauthorized access was caused by HMS’s failure to perform its obligations under this Agreement. The total compensation, for which HMS may be liable with regard to the Services and by virtue of its contractual and/or extra contractual liability, may not, under any circumstances, exceed the total invoice amount of the last 6 months, before the event giving rise to the damages has occurred.
HMS shall not, in any circumstance, be liable for any increased costs nor expenses, loss of profit, business contracts, revenues nor expected savings nor any special, indirect nor consequential damage whatsoever arising out of this Agreement. As indirect losses or damages will be considered, without being limited hereto: financial or commercial losses, loss of earnings, increased overhead costs, disruption of planning, loss of anticipated profits, customers or savings. This limitation of liability does not affect the liability of HMS regarding the Services Levels, as described after. The remedies given in the Service Levels are the Client’s only remedies for HMS’s failure to meet the agreed Service Levels. The Client agrees to indemnify, defend and hold HMS affiliates, HMS distributor and HMS staff harmless from and against any and all liability and costs, including reasonable attorneys' fees incurred by such parties, in connection with or arising out of (a) any violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referenced herein by the Client or a User, or (b) any violation by the Client or a User of any rights of any third party, or (c) use or misuse of the Service by the Client or a User.
Art. 12	FORCE MAJEURES
Art. 13	APPLICABILITY
Art. 14	MISCELLANEOUS
Art. 15	APPLICABLE LAW
Art. 16	ELECTRONIC CONTRACTING