Source: http://www.ethiopianairlinesflights.com/booking-conditions.html
Timestamp: 2013-05-22 00:41:26
Document Index: 508233344

Matched Legal Cases: ['art 1', 'art 1', 'art 2', 'art 3', 'ART 1', 'art 2', 'ART 2', 'art 1']

Ethiopian Airlines | Booking Conditions | Ethiopian Airlines Flights
Guangzhou via Bangkok
Ethiopian Airlines Flights 2011-2013. All rights reserved.
We are authorized dealers for Ethiopian Airlines Flights based in UK. This Web Site should not be considered our representation of the Airline rather a means to provide options for worldwide flights and promotes sales.
Ethiopian Airlines Booking Conditions:
RESERVATIONS may be made by telephone, in person or by mail without obligation. An initial non-refundable deposit, �100 per person or 10% of the total value (whichever is greater) is required within 4 days to confirm the reservation. For bookings made over the Internet, full payment is normally required at time of booking unless specifically stated in the booking process.
RESERVATIONS MADE OVER THE INTERNET Full payment is normally required at time of booking unless specifically stated in the booking process. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed. No contract will exist between you and safetraveluk.co.uk for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English.
BOOKING CONDITIONS Theseb conditions apply to all bookings - please take the time to read and understand them fully. The conditions are split into 3 parts. 'Part 1' applies to all bookings. In addition to 'Part 1', 'Part 2' also applies to all bookings classified as 'Packages' by the terms in 'Your Holiday Contract' and 'Part 3' applies to bookings classified as 'Other Travel Arrangements'.
PART 1 - ALL BOOKINGS
PRE-PAID TAXES Your tickets will show the pre-paid taxes known at the time of booking. If any Government Body, Airport Authority or Airline increases or introduces a tax this will have to be paid on occasion, even if it is after your tickets have been issued. If your flight is part of a package please see "your holiday price" in Part 2. Local taxes: it is not always possible to include all departure taxes on your ticket - in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable. Please check these amounts with the airline when you are reconfirming. Where scheduled airlines are booked, Scheduled Airline Failure Insurance will be added to your booking.
AMENDMENTS BY YOU If, after a confirmation invoice has been issued, you wish to change your holiday arrangements we will do our utmost to make these changes. Any change to an itinerary prior to receipt of your final payment will be treated as an amendment. Depending on the amount of work involved, each change will incur an amendment charge which will not exceed �50 per person, in addition to any further costs or charges that we incur from our suppliers in making the alteration. If full payment has already been received amendments are treated as cancellations and the cancellation charges detailed below will apply. Please note that some suppliers, in particular airlines, do not allow a name change and may consider this as a cancellation and re-booking with a 100% cancellation charge.
CANCELLATIONS BY YOU (Services other than Flights) Should you for any reason have to cancel your booking you must give us written notice of cancellation signed by the person who originally made the booking. Cancellation charges are dependent on the supplier's terms and conditions vary accordingly. These charges vary according to whether you have booked a package or other travel arrangements. In the case of a package the following scale of charges apply plus any additional charges passed onto us by airlines and suppliers (e.g. non refundable airlines) depending on the date of cancellation.
Prior to 71 days deposit forfeited
70 - 60 days 20% of total holiday cost
59-42 days 30% of total holiday cost
41-28 days 60% of total holiday cost
27-2 days 90% of total holiday cost
DISPATCH OF TRAVEL DOCUMENTS We aim to send out your travel documents to you at least 10 days before departure, unless you make a late booking. In peak times this may not be the case. No tickets will be sent out unless final payment has been received and cleared. Travel documents, unless collected from our offices, will be sent by Royal Mail Services. However, we recommend that customers use Royal Mail 'Special Delivery', a similar service or a courier and these can be arranged provided that you cover the additional costs involved. We cannot accept responsibility for items lost in the post and additional charges may be applied for any documents that are reissued.
LOST OR STOLEN TICKETS Should tickets become lost or stolen, it is necessary to complete a form of indemnity to be passed to the airline. Some carriers are then prepared to issue replacement tickets immediately but may impose a fee for this. Other airlines require full payment to issue replacement tickets and will refund the amount paid for the original documents at a later date. This process can take up to 18 months. We will charge an administration charge of �35.00 per person if we have to reissue your tickets, in addition to any charges applied by the airline or supplier concerned, should we have to reissue your travel documents for whatever reason.
IF YOU HAVE A COMPLAINT If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) so that they can Endeavour to put things right. If your complaint cannot be resolved then you must contact your safetraveluk.co.uk branch by telephone, email or fax. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to Customer Services at our Head Office address, giving your booking reference and all other relevant information. This will assist us to quickly to address your concerns and speed up our response to you. If you fail to do this we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.
TRAVEL INSURANCE We strongly recommend that you purchase comprehensive travel insurance when making your reservation. In certain cases cancellation charges, if incurred involuntarily, may be covered by insurance taken out at this time. safetraveluk.co.uk offers a comprehensive policy, which covers medical and repatriation expenses, personal baggage and personal effects, loss or theft of money, personal liability and cancellation or curtailment charges. safetraveluk.co.uk will not accept responsibility for any person who fails to be properly insured for their journey. Once the 14-day cooling of period built into the Insurance Policy has expired, we are not able to refund the insurance premium. This is a condition of the insurance company.
PASSPORTS, VISAS AND HEALTH Passengers must be in possession of a full passport and visas if required. Many countries require that your passport be valid for at least 6 months after your departure date from that country. Please contact your local doctor who can provide immunization requirements. Advice can also be obtained from DoH leaflet 'Advice on Health for Travelers'. We can advise generally on Visa and Health requirements. It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport, visa and health matters. We cannot be held liable if you fail to ensure this, and if as a result, we suffer any loss or expense because of such a failure on your part, you will be obliged to reimburse us. In addition, it is your responsibility to ensure that you do not behave in any way which causes offence or which risks causing offence or danger to other holidaymakers or which risks damaging property belonging to others. Hotel managers and pilots do have legal powers to remove unruly holidaymakers from their hotel and/or aircraft. Should this happen, we cannot be held liable in any way to you and you will be obliged to meet the cost of purchasing replacement hotel accommodation and/or air tickets.
PART 2 - OTHER TRAVEL ARRANGEMENTS
In addition to the conditions in 'Part 1', these conditions apply specifically to those bookings classified as 'Other Travel Arrangements'
SCHEDULED AIRLINE FAILURE INSURANCE will be added to your invoice if scheduled airline flights are booked.
EXTRA EXPENSES INCURRED AS A RESULT OF THE FAILURE OF A SCHEDULED AIRLINE FAILURE To pay up to �1,500 in all, for each Insured Person in respect of their Net Ascertained Financial Loss arising as a result of the cancellation or curtailment of a Scheduled Airline Flight arising solely as a result of the insolvency of the Scheduled Airline.
Definitions Scheduled Airline Flight. One flight on a regular systematic service operated in such a manner that the benefits thereof are available to the general public.
Insolvency. Where the Scheduled Airline enters into 'insolvency winding up" as defined by Rule 4.151 of the Insolvency Rules 1986 or any statutory modification thereof or an equivalent formal insolvency process under any competent jurisdiction.
Exclusions Where the insurance was effected after the date of the first threat of insolvency.
PERSONAL & COMPANY CHEQUES to be made payable to Safetraveluk Limited. Please note we require ten working days for cheque clearance before tickets can be issued. Should insufficient time be available to allow this we can arrange special clearance with our bank at an additional cost of �15. We are unable to accept foreign currency cheques.
IF ANY CHEQUE IS RETURNED TO US BY OUR BANK UNPAID, A �15 CHARGE WILL BE LEVIED.
CREDIT CARDS are acceptable as a form of payment. safetraveluk.co.uk accepts Visa, MasterCard, JCB, American Express and Diners Club. However, safetraveluk.co.uk will levy a 3% surcharge on such payments, except for American Express and Diners Club Cards which will incur a 4% surcharge. If the card is in a name other than the traveler we will require written or faxed authorization from the card holder, including a photocopy of both sides of the card itself, before any tickets can be released.
DEBIT CARDS safetraveluk.co.uk accepts Delta and Maestro Cards.
0203 371 0654
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