Source: https://www.weegy.com/?ConversationId=EB432D76
Timestamp: 2020-02-17 17:15:36
Document Index: 375301839

Matched Legal Cases: ['arts 3', 'arts 3', 'arts 3', 'arts 3', 'arts 2', 'arts 2', 'arts 2']

What are the general format requirements of an answer to a complaint?
I would recommend you keep it short and to the point. Give the facts of the matter, refer to any legislation which should be considered when processing your complaint (i.e. [ Sale of Goods Act, Distance Selling Regulations, etc). In my opinion it doesn't hurt to give an idea of what you expect to happen next - be reasonable. It is also quite normal to request a response within 14 days. Don't refer to anyone else who may have a complaint about the same product/company, as this is completely irrelevant to your situation. Most of all be reasonable and polite. Nothing wound me up more than
someone who's letter was rude and/or demanding, and they were the ones I personally gave only the necessary help to. Whereas someone who has been polite and reasonable I'd tend to do that extra bit for. source: yahoo ]
Expert answered|sharpies|Points 7701|
Asked 5/18/2012 12:35:14 PM
Hearts 3,502 Views 914,035 Streams 419
Hearts 3,402 Views 713,868 Streams 249
Hearts 3,266 Views 1,346,152 Streams 498
Hearts 3,040 Views 714,776 Streams 297
Hearts 2,302 Views 335,328 Streams 155
Hearts 2,948 Views 629,534 Streams 221
Hearts 2,202 Views 409,512 Streams 280
Points 451 [Total 3654] Ratings 3 Comments 421 Invitations 0 Offline