Source: https://patents.google.com/patent/WO2001043033A1/en
Timestamp: 2018-02-23 22:30:50
Document Index: 25930777

Matched Legal Cases: ['arts 200', 'arts 200', 'art 200', 'art 200', 'art 220', 'art 220', 'art 500', 'art 500', 'art 500', 'art 500', 'art 220', 'art 500', 'art 800', 'art 800', 'art 800', 'art 800', 'art 500', 'art 1', 'art 1', 'art 1', 'art 1', 'art 1']

WO2001043033A1 - Use of an intermediary to securely provide customer information to third party internet merchants - Google Patents
Use of an intermediary to securely provide customer information to third party internet merchants
WO2001043033A1
WO2001043033A1 PCT/US2000/033506 US0033506W WO2001043033A1 WO 2001043033 A1 WO2001043033 A1 WO 2001043033A1 US 0033506 W US0033506 W US 0033506W WO 2001043033 A1 WO2001043033 A1 WO 2001043033A1
PCT/US2000/033506
The present invention provides a system and associated methods in which an information service (114) serves as an intermediary for storing and providing customer (102) information, such as payment and shipping information, to third party Internet merchants (312). In a preferred embodiment, the information service solicits customer (102) information from customers (102) and associates the customer (102) information with a user ID and a password. The information service stores the customer (102) information and associated user ID and password in a database accessible to an information service (114) server computer. An Internet merchant sets up a merchant web site (104) through which it solicits customers (102) to make purchases. In conjunction with displaying an option to make a purchase on a web page, the merchant provides an option to use the information service (114) to supply payment and/or shipping information. If the customer (102) chooses to use the information service (114), the information service (114) authenticates (310) the customer and provides the customer information (preferably in encrypted form) to the merchant (312). Transfers of the customer information may alternatively be initiated by the user during browsing of the information service (114) web site. The merchants (104) may optionally report information about the customer's purchases back to the information service (114), which may incorporate the information into a history page that is accessible to the customer (102). The information service may also use the aggregated purchase history data to generate an 'interests' profile for the customer, which may be disseminated to the merchants and used to customize their web sites.
USE OF AN INTERMEDIARY TO SECURELY PROVIDE CUSTOMER INFORMATION TO THIRD PARTY INTERNET
Another advance is the advent by Amazon.com of 1 -Click™ shopping. With this feature, the user initially specifies a credit card, shipping address, shipping method, and/or other default information to be used for 1 -Click purchases, and can thereafter purchase items with a single mouse click. The 1 Click feature involves placing an identifying cookie on the customer's computer. The customer's web browser returns the cookie to Amazon.com's web server when the web site is accessed The web server can then read the cookie to identify the customer and present to the customer a web page with the option of purchasing a product with a single click using the information already on file. Additional details of the 1 Click feature are set forth in U.S. Patent 5,960,41 1 , the disclosure of which is hereby incorporated by reference.
Other solutions (see, e.g. U.S. Patents 5,715, 314 and 5,815,665) involve the use of a third party payment or brokering service. The customer first registers with the payment or brokering service. The payment or brokering service can then authenticate the customer during subsequent transactions with merchants. The payment or brokering service bills the customer for each authorized transaction and provides payments to the merchants These solutions, however, interpose a third party into the payment process between the customer and the merchant.
In a preferred embodiment, the information service solicits customer information from customers and associates the customer information with authentication information. The customer information may include, for example, the customer's name, payment information, shipping address(es), email address, 1 -Click settings, names and addresses of common gift recipients, and/or other types of information commonly provided by customers to Internet merchants. The service may also ask the user to specify an "interests" profile that can be used by the Internet merchants to customize their respective web sites for the customer, although such information may alternatively be obtained indirectly (as described below) based on purchases made from the participating merchants The information service stores the customer information and the authentication information in a database accessible to an information service server computer. The authentication information may include a user ID and password and/or may include a one-item passcode.
An Internet merchant sets up a merchant web site through which it solicits customers to make purchases. In conjunction with displaying an option to make a purchase on a web page, the merchant preferably provides an option to use the information service to supply payment and/or shipping information. If the customer chooses to use the information service, the information service authenticates the customer and transmits some or all of the customer's information (including the customer's user ID and password in some embodiments) to the merchant, and the merchant uses this information to complete the transaction with the customer. In embodiments in which the customer's user ID and password (or other authentication information) are made available to the merchant, the merchant may use the transferred information to create an account for the user The transfers of customer information may alternatively be initiated by the user during browsing of the information service web site. For example, the user may be prompted to select from a list of participating merchants, and the service may automatically transfer some or all of the customer's information to each selected merchant. The customer's information may also be transferred to the selected merchants whenever the customer updates the information with the service.
In each of the various embodiments, the merchants may automatically report the customer's purchases, or general information about such purchases (e.g., descriptive keywords for purchased items and/or the categories in which such items fall), to the information service. The information service may aggregate and use this information to generate an "interests" profile for the customer. The interests profiles may in turn be electronically disseminated to the participating merchants (optionally under the control of the customer) to facilitate customization of the merchant web site. The information service's web site may also display to each customer a history page of the transfers of information and/or purchases made using the information service. The order numbers, items, and/or merchant identities can also be displayed on the history page.
One aspect of the present invention is a method for securely providing customer information to an Internet merchant. This method includes obtaining customer information from a customer; storing the customer information; receiving a request that the customer information be provided to the merchant; authenticating the customer in response to the request; and providing the customer information to the merchant. An additional aspect of the invention is a method for securely providing customer information to Internet merchants. This method includes receiving a request that customer information of a registered customer be provided to a merchant; providing at least one form, wherein the at least one form solicits the entry of authentication information from a purchasing customer; receiving authentication information submitted by the purchasing customer; verifying that the authentication information submitted by the purchasing customer matches the authentication information of a registered customer; and providing the customer information of the registered customer to the merchant.
An additional aspect of the invention is a system for securely providing customer information to Internet merchants. This system includes a first set of web pages configured to obtain customer information and authentication information from a customer; a database configured to associate and store the customer information and authentication information obtained from the customer; computer code that authenticates the customer in response to a request to provide the customer information to a merchant; and computer code that provides the customer information to the merchant upon authentication of the customer.
An additional aspect of the invention is a method for securely obtaining customer information from an information service. This method includes requesting that a customer submit authentication information; providing the submitted authentication information to the information service in conjunction with a request for customer information; and receiving customer information from the information service in response to the request.
An additional aspect of the invention is a method through which an Internet merchant can securely obtain customer information from an information service. This method includes providing a checkout web page to a customer, the checkout web page having a link to an information service web page, the link including URL encoded information regarding the identity of the merchant; and receiving customer information from the information service.
Figure 1 illustrates the principal components of a preferred embodiment of a customer authentication and data transfer system;
Figures 2A-B are two flowcharts illustrating a general embodiment of the system; Figure 3 illustrates a data flow diagram showing the transfer of information between a customer, an information service, and a merchant in accordance with the general embodiment of Figures 2A-B;
Figures 4A-G illustrate a number of example web pages that are displayed to a customer in accordance with a first specific embodiment of the present invention;
Figure 5 is a flowchart illustrating a process through which the system provides customer information to a merchant in accordance with the first specific embodiment; Figure 6 illustrates a data flow diagram showing the transfer of information between the customer, the information service, and the merchant in accordance with the first specific embodiment;
Figures 7A-E illustrate a number of example web pages that are displayed to a customer in accordance with a second specific embodiment of the present invention; Figure 8 is a flowchart illustrating a process through which the system provides customer information to a merchant in accordance with the second specific embodiment- Figure 9 illustrates a data flow diagram showing the transfer of information between the customer, the information service, and the merchant 104 in accordance with the second specific embodiment;
Figures 10A-E illustrate a number of example web pages that are displayed to a customer in accordance with a third specific embodiment of the present invention;
Figures 11A-B are a flowchart illustrating a process through which customer information is provided to a merchant in accordance with the third specific embodiment; and
Figure 12 illustrates a data flow diagram showing the transfer of information between the customer, the information service, and the merchant in accordance with the third specific embodiment.
Detailed Description of the Preferred Embodiments In the following description, reference is made to the accompanying drawings, which show, by way of illustration, specific embodiments in which the invention may be practiced. Numerous specific details of these embodiments are set forth in order to provide a thorough understanding of the present invention. However, it will be obvious to one skilled in the art that the present invention may be practiced without the specific details or with certain alternative components and methods to those described herein. In other instances, well-known methods, procedures, and components have not been described in detail so as not to unnecessarily obscure aspects of the present invention. I. System Components
Figure 1 illustrates the principal components of a preferred embodiment of a customer authentication and data transfer system 100. A customer 102 can be any entity or individual that wishes to make purchases of products or services from a merchant 104. The merchant 104 is preferably an entity that sells products or services from a merchant web site 106, which is implemented using one or more physical servers 108. In order to select and purchase products or services, the customer 102 preferably uses a web browser 109 running on a computer 1 10. The computer 1 10 is connected to the merchant server 108 through a communications network 1 12, which is preferably the Internet.
In order to make purchases, the customer 102 typically provides various types of customer information to merchants 104. The customer information may include, for example, the customer's name, shipping address(es), email address, payment information, 1 -Click settings, and the names and addresses of common gift recipients. The customer may also be required to provide authentication information, such as a user ID (which may be the user's email address) and password. The merchant 104 may also collect and store various other types of customer information, including purchase histories and other data that indicates customers' interests.
The information service 1 14 is an entity that serves as an intermediary for providing customer information to the merchant 104 in a secure and convenient manner through the communications network 1 12. The customer 102, using the computer 1 10, interacts with the information service 114 through an information service web site 1 16 that is serviced by an information service server 1 18. The information service server 1 18 prompts the user to enter various types of customer information and authentication information and stores and associates this information in a database
120. The information service 1 14, through its server 1 18 and database 120, authenticates the customer 102 using the authentication information, and electronically provides some or all of the customer's information to the merchant 104 and possibly other merchants. For purposes of the following description, the terms "customer information" and
"customer's information" will be used to refer primarily to information other than the authentication information (user
In the context of the present disclosure, actions indicated as being taken by the customer 102 are preferably performed by or through, as applicable, the web browser 109 and/or the computer 1 10. Actions indicated as being taken by the merchant 104 are preferably performed by or through, as applicable, the merchant server 108 and its associated software components. Actions indicated as being taken by the information service 1 14 are preferably performed by or through, as applicable, the information service server 1 14 and its associated software components.
The computers and servers referenced herein are preferably general-purpose computers, although application-specific hardware could be used to perform certain tasks. In one preferred embodiment, the information service 1 14 is also an Internet merchant, separate and different from the merchant 104. Accordingly, the information service 1 14 typically will have available to it an existing database of customer information acquired as an Internet merchant. Existing customers of the information service 1 14 (as an Internet merchant) will preferably be able to use the customer authentication and data transfer system 100, without an additional registration, to make purchases from merchants 104 other than the information service 1 14. For example, Amazon.com, acting as an information service 1 14, can provide its customers the option to shop from web sites of other merchants (e.g. www.gap.com) using their Amazon.com user IDs and passwords.
Although the information service 1 14 is preferably an Internet merchant, it may alternatively be a non-merchant entity.
A general embodiment of the invention will now be described with reference to Figures 2A B and Figure 3 This general embodiment is intended to illustrate the basic operation of the customer authentication and data transfer system 100. The three following sections will describe three specific embodiments based upon the general embodiment presented in this section.
Figures 2A-B are two flowcharts 200, 220 illustrating the operation of the general embodiment of the system 100. The flowcharts 200, 220 are presented in a three column format wherein the actions performed by each of the customer 102, the information service 1 14, and the merchant 104 are depicted in a respective column under the name of the acting entity. The remaining flowcharts in this disclosure also follow the same format.
Figure 3 illustrates a data flow diagram 300 showing the transfer of information between the customer 102, the information service 1 14, and the merchant 104 in accordance with the general embodiment. Information sent between the customer 102, the information service 114, and the merchant 104 is preferably sent through the computer 1 10, the information service server 1 18, or the merchant server 108 over the communications network 1 12. In the alternative, the information service 114 could communicate with the merchant 104 over a separate communications network 112 other than the one used between the information service 1 14 and the customer 102. For example, the transfer of customer information from the information provider 1 14 to the merchant 104 could occur over a direct dial telephone connection.
In steps 202 - 206 of the flowchart 200 in Figure 2A a merchant 1 14 registers to use the authentication and data transfer system 100. At a first step 202, the information service 1 14 solicits merchants to register to use the system 100. The solicitation can be accomplished through Internet advertising, e-mail, or any off-line forms of solicitation typically used by businesses. At a next step 204, a merchant registers with the information service 114. The registration can be performed on-line, through the information service web site 1 16, or off-line, through conventional means. At step 204, the identity of the merchant and its server information are preferably stored in the information service's database 120. At a next step 206, the information service 1 14 and the merchant 104 establish a secure communications link over the communications network 1 12 through which customer information and other information can be transferred. Step 206 may involve the installation and configuration of software on the merchant server 1 14. Steps 202 - 206 are generally depicted in the data flow diagram 300 (Figure 3) by the two-way link 302 between the information service 1 14 and the merchant 104, titled "Merchant Registration."
The process of registering merchants as in steps 202-206 is suggested primarily to improve the security aspects of the present invention, but is not essential to its operation. By registering the merchant 104, the information service 1 14 can request information sufficient to verify that the merchant 104 is a valid business concern. In this manner, the information service 1 14 can, by one method, avoid inadvertently providing sensitive information to illegitimate entities. In alternative embodiments, steps 202-206 could be omitted.
In steps 210-214 of the flowchart 200 a customer 102 registers to use the authentication and data transfer system 100. In the illustrated example, steps 202-206 occur before steps 210-214, however, steps 210-214 could occur before or at the same time as steps 202-206. At step 210, the information service 1 14 solicits customers to register with the service and to provide customer information, a user ID, and a password. The solicitation may be accomplished either on-line on the Internet or through conventional means. At step 212, the customer 102 registers with the information service 1 14 and provides customer information, a user ID, and a password. This registration is preferably performed through the information service web site 116 and may be performed in conjunction with a purchase made from the information service 1 14. At a next step 214, the information service 1 14 associates and stores the customer information, the user ID, and the password in the database 120. Steps 210 - 214 are generally depicted in the data flow diagram 300 by the two-way link 304 between the customer 102 and the information service 1 14 titled "Customer Registration." Many merchants 104 and many customers 102 will typically register with the information service 114.
Referring now to the flowchart 220 in Figure 2B, the customer 102 browses at the merchant web site 106 and identifies product(s) and/or servιce(s) for purchase at step 222. The exchange of web pages and selections by the customer 102 and merchant 104 are indicated by the two-way link 306 in the data flow diagram 300. In an alternative embodiment, the customer information may be transferred to the merchant 104 without requiring the customer 102 to make a purchase. At a next step 224 of the flowchart 220, the customer 102 requests (implicitly or explicitly) that the information service 1 14 provide the customer information to the merchant 104. The request of step 224 is indicated by the one-way link 308 from the customer 102 to the information service 1 14 in the data flow diagram 300. The request 308 results from a particular action by the customer 102, such as a clicking on a "transfer information" link on the information service web site 116 or a clicking on a "purchase" link on the merchant web site 106.
At step 226, the information service 1 14 authenticates the customer 102, preferably by requesting that the customer 102 provide the user ID and password. Step 226 is depicted by a larger block that extends above and below steps 222 and 224 to emphasize that the authentication step need not occur at a specific time relative to steps 222 and 224. Although other steps are shown throughout the drawings in a particular order, it will be recognized that the order can be varied in many instances. The authentication of step 226 is indicated by the two-way link 310 between the customer 102 and the information service 114 in the data flow diagram 300. Once steps 224 and 226 have been completed, the information service 1 14 provides some or all of the customer's information to the merchant 104 at step
228. The transfer of the customer information of step 228 is indicated by the one-way link 312 from the information service 1 14 to the merchant 104 in the data flow diagram 300. At step 230, the merchant 104 receives the transferred customer information and processes the transaction
In the preferred embodiment, the user ID is the e-mail address of customer 102, and the password is a secret code selected by the customer 102. The customer information transferred to the merchant preferably includes payment and delivery information, such as, for example, a customer name, a credit card number, a credit card expiration date, a billing address, and a delivery address. The transferred customer information may also include, for example, a preferred shipment method, the customer's 1 Click settings, and the names and addresses of gift recipients. The transferred information may also include the customer's purchase history (optionally including items purchased from other merchants) and "interests" profile (specified explicitly by the customer or derived from the customer's activities) and other types of information that may be used by the merchant 104 to generate personal purchase recommendations or otherwise customize the merchant web site 106. In implementations in which the merchants store the transferred information for subsequent use, the customer's user ID and password may also be transferred, or may be captured by the merchant during authentication of the customer. Further, specific types of customer information provided to a merchant by the information service 1 14 may be dependent upon the merchant's type of business. For example, when the customer 102 shops at a web site of a sporting goods merchant, the information service 1 14 may expose to the sporting goods merchant all prior purchases or interests falling within the "sports" category The sporting goods merchant could then use this information to customize the web site for the customer 102 When the customer sets up an account with an online stock trading firm, the transferred customer information may include a social security number or a bank account number.
The information service web site may present the customer an option to specify or restrict the customer information that is transferred, and/or an option to specify the merchants 102 to which the customer information is transferred. B. Security
A number of the transactions involved in the above-described embodiment would pose security risks if transacted over an insecure communications link Step 212, for example, wherein the customer provides sensitive information is preferably conducted using encryption to provide a secure and private communication link. In the context of the present invention, communications of sensitive information, such as a user ID, a password, or customer information are preferably effectuated over secure communications links.
A number methods and protocols for providing secure communication links are presently available and well known in the art Applicable methods and protocols include asymmetric key encryption (public-private key encryption), symmetric key encryption, and SSL (Secure Sockets Layer). A secure communications link can also be established using a direct connection through a separate or secure communications network, such as, for example, a direct connection between the information service 1 14 and the merchant 104.
In the preferred embodiment, the customer 102, the merchant 104, and the information service 1 14 communicate using the hypertext transfer protocol (hereinafter HTTP). HTTP is the principal protocol that web browsers use to communicate with web servers over the Internet. When a web browser follows a hypertext link on a web page, the browser is said to generate an HTTP request. Associated with each HTTP request is the uniform resource locator or URL of the hypertext link. The HTTP request is serviced by a server that handles the URLs within the domain of the server. As HTTP and its related concepts are well known in the art, they will not be discussed in further detail herein. It will be noted that while the use of HTTP is suggested in the preferred embodiment, other communications protocols could be used. III. First Specific Embodiment
In a first specific embodiment of the present invention, an Internet merchant 104 displays a form, preferably on a checkout page on the merchant web site 106, requesting the entry of a customer's user ID and password. The
Internet merchant 104 then submits the entered user ID and password to the information service 114. The information service 1 14 in turn returns to the merchant 104 the customer information associated with the user ID and password, or returns an error message if the user ID/password pair is invalid. The merchant then presents to the customer 102 an order confirmation page that allows the customer 102 to confirm the sale. Once the customer 102 has confirmed the sale, the merchant 104 uses the customer information to process a payment and, if applicable, ship the order.
Figures 4A-G illustrate a number of example web pages that are displayed to a customer 102 in accordance with the first specific embodiment of the present invention. In the illustrated example, Merchant.com, a hypothetical merchant, serves as the Internet merchant 104, and Amazonwallet.com serves as the hypothetical information service
1 14. In the context of these web pages, "Amazon Wallet" represents the name of a service, provided by the present embodiment, that a customer 102 uses to make purchases from multiple Internet merchants using only a single user ID and password set. Figure 4A illustrates an Amazon Wallet New User Page of the Amazonwallet.com web site 1 16. The page has form entry fields for a user ID, a password, and customer information such as a shipping address, a contact phone number, and payment information. In the illustrated embodiment, the payment information comprises a credit card number, the credit card expiration date, the name displayed on the card, and the billing address of the card. As will be discussed in further detail below, the customer's mother's maiden name is also preferably requested in order to maintain the security of the information submitted. Once a new customer 102 fills in the new user information and submits the form, the customer 102 can then use the wallet to shop at the web sites of Internet merchants that have registered with the information service 1 14.
Figure 4B illustrates a Checkout Page of the Merchant web site 106 that a customer 102 reaches after selecting one or more products and/or services for purchase. The Checkout Page lists the order and presents to the customer 102 an option to enter payment and possibly delivery information manually or to use the Amazon Wallet. If the customer 102 chooses to use the Amazon Wallet, the customer 102 enters her user ID and password and clicks on the associated button.
Figure 4C illustrates an Order Confirmation Page that is next displayed to the Amazon Wallet customer 102 on the Merchant.com web site 106. The page again lists the order, the name of the customer 102 in order to confirm the identity of the customer, and displays a "confirm order" button. The Amazon Wallet customer 102 next sees a
Thank You page on the Merchant.com web site 106 as illustrated in Figure 4D. The page confirms that the order has been placed, provides an order number for order tracking, and thanks the customer 102. Figure 4E illustrates an Amazonwaliet.com Login to Account Access Page of the Amazonwallet.com web site
1 16. This page serves as a gateway to the customer's access to her own customer information. In addition to the
Amazon Wallet user ID, and password, the page also requests that the customer 102 enter her mother's maiden name.
The maiden name of the customer 102 is requested in order to close security loopholes by only requesting the customer ID and password. A simple example will serve to illustrate one such security loophole. Suppose that only the user ID and customer password were required to gain access to the customer information. These two pieces of information are the same that are requested by other Internet merchants. Suppose an illegitimate entity posing as an Internet merchant posted a web site and purported to service Amazon Wallet customers 102. The illegitimate entity could solicit Amazon Wallet customers 102 to enter their user IDs, and passwords. Supposing the Amazon Wallet Account Access Page did not require an additional element of information such as a mother's maiden name, the illegitimate entity could use the user IDs and passwords acquired from unsuspecting customers 102 to access and/or change confidential customer information on the Amazon Wallet web site. By requiring customers 102 to provide an extra element of information to gam access to their own information, the danger of this loophole is drastically reduced.
This feature also prevents a registered merchant 104 from fraudulently modifying a customer's information on file with Amazonwallet.com.
Figure 4F illustrates the Amazon Wallet Account Access Page of the Amazonwallet.com web site 1 16, which is reached by customers 102 after the Login Page. This page allows Wallet customers 102 to view and update the Wallet account information by clicking on a button. The button leads to an Update Page (not illustrated) that is similar in layout to the New User Page, but preferably has the information fields already filled in. The customer 102 can modify information as applicable and click an update button. The customer can also log out of Account Access by clicking on a Logout button. Another button allows a customer 102 to view a Wallet History Page.
Figure 4G illustrates the Wallet History Page reached from the Account Access Page of the Amazonwallet.com web site 1 16. The History Page shows a list of when and to whom the customer's information has been provided. In the illustrated example, the History Page also lists the orders placed using the Amazon Wallet in terms of the associated merchants with whom the orders were placed, the associated order numbers, and the times the orders were placed. These and other types of order history data may be may be reported by the merchants to the information service on an order-by-order, periodic, or other basis.
To assist the information service in creating an interests profile for each customer (which may in turn be disseminated to the merchants), the merchants could be requested or required to report keywords that describe the items purchased, and/or report "standard" product categories in which the purchased items fall. The standard set of item categories may be published by the information service to the various merchants. The use of keywords and or standard categories would allow the information service to build a customer profile without the need to maintain a database of the items offered by the various merchants. B. Implementation
Figure 5 is a flowchart 500 illustrating a process through which customer information is provided to a merchant 104 in accordance with the first specific embodiment. The process illustrated in the flowchart 500 assumes that the customer has already signed up with the information service 114. Figure 6 illustrates a data flow diagram 600 showing the transfer of information between the customer 102, the information service 1 14, and the merchant
104 in accordance with the first specific embodiment. The flowchart 500 will now be described in conjunction with the data flow diagram 600.
Referring to the flowchart 500 of Figure 5, the customer 102 browses at the merchant web site 106 and identifies product(s) and/or servιce(s) for purchase at step 502, which is similar to step 222 of flowchart 220. The exchange of web pages and selections by the customer 102 and merchant 104 is indicated by the two-way link 602 in the data flow diagram 600, which is similar to the link 306 of the data flow diagram 300. Step 502 brings the customer 102 to a Checkout Page such as, for example, the one illustrated in Figure 4B. At step 504, the merchant
104 requests that the customer 102 provide her user ID and password, such as, for example, is requested in the
Checkout Page of Figure 4B. The transmission of the request for the user ID and password is indicated by the one- way link 604 from the merchant 104 to the customer 102 in the data flow diagram 600. At step 506, the customer
102 provides her user ID, and password, such as, for example, by filling out the form in the Checkout Page of Figure
4B and clicking to make the purchase. The submission of the user ID and password is indicated in the data flow diagram 600 by the one-way link 606 from the customer 102 to the merchant 104. The request and submission of the customer's user ID and password as in steps 504-6 can be accomplished using well-known techniques such as HTML forms and Common Gateway Interface (CGI), as well as SSL for security.
By sending her user ID and password to the merchant 104, the customer 102 has authorized the merchant
104 to retrieve her customer information from the information service 1 14. Accordingly, at step 508 the merchant
104 sends the user ID and password to the information service 1 14 as is depicted by the one-way link 608 from the merchant 104 to the information service 1 14 in the data flow diagram 600. The transmission of the user ID and password can be performed over an insecure communications network 112 such as the Internet by using a secure communications protocol. Alternatively, a secure direct link between the merchant 104 and the information service
114 could be established for communication between the information service 1 14 and the merchant 104.
At a next step 510, the information service 1 14 receives the information request 608, containing the customer's user ID and password, from the merchant 102. At step 512, in order to help prevent fraud, the information service 1 14 authenticates the merchant 104 by checking its database 120 to determine whether the merchant 104 requesting the information is registered with the information service 1 14. At step 514 the information service 1 14 authenticates the customer 104 by verifying that the submitted user ID and password match entries in the database
120. If the user ID and password match, then at step 516, the information service 114 returns to the merchant 104 the customer information associated with the user ID and password. The one-way link 616 in the data flow diagram 600 indicates the passing of the customer information to the merchant 104. In step 516, the customer information is preferably communicated over the same communications link as was used in step 508, but an alternate medium of communication could be used. It will be noted that steps 512 and 514 could be performed in an opposite order to that illustrated in the flowchart 500. Furthermore, step 512 is not essential to the operation of the present embodiment and serves only as an extra security measure. At step 518 the merchant 104 receives the customer information and prepares the transaction for confirmation by the customer 102 by returning an order confirmation page to the customer 102. The order confirmation page could be, for example, the Order Confirmation Page illustrated in Figure 4C. The order confirmation page preferably includes a button for the customer 102 to click, such as is illustrated in the Order Confirmation Page of Figure 4C, to confirm her order. The order confirmation page may also be configured to allow a customer to modify the information for completing the transaction. Optionally, the customer information may include several credit card numbers, several delivery addresses, and other information selectable by the customer at the time of purchase. At the order confirmation page, the customer 102 could be prompted to select the appropriate information based upon which to complete the sale.
At a next step 520, the customer 102 confirms her order by clicking on the "confirm order" button. At this point, the merchant 104 can optionally display a Thank You page providing an order number, such as the one illustrated in Figure 4D.
Once the order has been confirmed by the customer 102, the merchant 104 can use the credit card information included in the customer information to initiate a charge. The merchant 104 can also use the shipping information to ship the order to the customer 102, if necessary. At a next step 522, the merchant 104 can optionally send order information, such as an order number, back to the information service 1 14 to be displayed on an order history page, such as the one illustrated in Figure 4G. The one-way link 622 in the data flow diagram 600 indicates the passing of the order information to the information service 1 14. As indicated above, the merchant may additionally or alternatively transfer other types of information about the order, such as keywords and categories of purchased items. The merchant 104 may optionally create and account for the customer using the user ID and password entered by the user and the information obtained from the information service. In such implementations, the merchant and customer can subsequently transact business without the need for addition transfers of the customer's information. The merchant 104 may alternatively request the customer's information whenever the customer performs a transaction. C. Alternative Implementations
In one alternative implementation of the present embodiment, the additional element of security information, such as a mother's maiden name, is not used to protect the customer's account access to the information service 1 14.
In order to maintain the security of the system, Amazon Wallet holders can be informed to use their wallet only at well known Internet merchants 104 the legitimacy of which need not be questioned. For lesser-known Internet merchants, the information service 1 14 can post a listing of legitimate participants or registrants to the Amazon Wallet program. Amazon Wallet holders can consult this site if they are unsure of whether a particular merchant 104 is legitimate.
Accordingly, the possibility that an illegitimate entity will be able to solicit user IDs and passwords is reduced.
In another alternative implementation, request for the user ID and password in step 506 could be implemented with forms that, although located on the merchant web site 106, are submitted directly to the information service 1 14. In this embodiment, step 508 can be omitted and the merchant 104 does not see the customer's user ID or password.
In a second specific embodiment of the present invention, an Internet merchant 104 displays a link to the information service web site 1 16, preferably from an order page. After the link is followed, the information service web site 1 16 displays a form requesting the entry of a customer's user ID and password. Once the customer 102 submits her user ID and password to the information service 1 14, the information service 1 14 returns to the merchant
104 the customer information associated with the user ID and password. The customer is then directed back to an order confirmation page on the merchant web site 106 to confirm the sale. Once the customer 102 has confirmed the sale, the merchant 104 uses the customer information to process a payment and, if applicable, ship the order.
The primary distinction between the present embodiment and the previous embodiment is that the customer's user ID and password are submitted directly to the information service 114 rather than being passed through the merchant 104 to the information service 1 14. In accordance with the present embodiment, customers
102 are preferably informed only to submit their user IDs and passwords directly to the information service. Since customers 102 are informed only to submit their user ID and password to the information service web site 116, illegitimate entities would be deterred from setting up deceptive web sites to collect user IDs and passwords. In this manner, the present embodiment is able to increase security without requiring customers 102 to verify that individual merchants 104 are registered with the information service 1 14. The present embodiment also does not require an extra element of security information for account access in order to achieve this increased level of security. The present embodiment, therefore, could easily make use of existing customer databases that do not contain an extra element of security information. A further benefit is that user IDs and passwords need not be disclosed to the merchant 104. The user IDs and passwords may be valuable and confidential information that the information service
1 14 or customers 102 wish to maintain in secrecy.
In the first subsection below, a set of example web pages illustrates the present embodiment from the perspective of the customer 102. In a next subsection, a flowchart and data flow diagram illustrate the present embodiment from an implementation perspective. A. Example Web Pages Figures 7A-E illustrate a number of example web pages that are displayed to a customer 102 in accordance with the second specific embodiment of the present invention. Reference is also made back to some of Figures 4A-G since certain example pages are the same or similar. The illustrated example also uses the hypothetical Merchant.com, Amazonwallet.com, and Amazon Wallet terms introduced in the first specific embodiment above. Figure 7A illustrates an Amazon Wallet New User Page of the Amazonwallet.com web site 1 16. The page is similar to the page of Figure 4A, however, the field requesting the mother's maiden name and the accompanying security note are omitted. In place of the security note is preferably a security note warning customers that they should only submit their user ID and password to the Amazonwallet.com web site. Once a new customer 102 fills in the new user information and submits the form, the customer 102 can then use the wallet to shop at the web sites of Internet merchants that have registered with the information service 1 14.
Figure 7B illustrates a Checkout Page that a customer 102 reaches at the Merchant.com web site 106 after selecting one or more products and/or services for purchase. The Checkout Page lists the order and presents to the customer 102 a button to use the Amazon Wallet for entry of payment and/or shipping information. If the customer
102 chooses to use the Amazon Wallet, the customer 102 clicks on the associated button and is directed to the
Amazon Wallet Authentication Page.
Figure 4C illustrates the Amazon Wallet Authentication Page of the Amazonwallet.com web site 1 16. The page requests the user ID and password of the customer 102. The page provides a button for account access. The page also provides a button that can be clicked to send the customer information to the referring merchant 102.
Assuming that the latter button is clicked, the customer information is transferred to the referring merchant and the customer's web browser 109 is then directed back to the merchant's web site.
Figure 7D illustrates an Order Confirmation Page of the Merchant.com web site 106 that is displayed to the Amazon Wallet customer 102 after returning from the Amazon Wallet Authentication Page. The page again lists the order, the name of the customer 102 in order to confirm the identity of the customer, the shipping address, and the last several digits of the credit card being charged. The additional information such as the customer's shipping address can be safely displayed here since AmazonWallet.com has authenticated the customer and there is a low risk that the user ID and password have been compromised. The page also displays a "confirm order" button. After selecting the "confirm order" button, the Amazon Wallet customer next sees a Thank You page of the type illustrated in Figure 4D.
The page confirms that the order has been placed, provides an order number for order tracking, and thanks the customer 102.
Figure 7E illustrates an Amazon Wallet Account Access Page of the Amazonwallet.com web site 1 16 that is reached by customers 102 by selecting the account access button from the Amazon Wallet Authentication Page of Figure 7C. This page of the Amazonwallet.com web site allows Wallet customers 102 to view and update their Wallet account information in a manner similar to the first specific embodiment. An optional link can be displayed if the customer entered the Account Access Page after being referred by a merchant to the AmazonWallet.com web site.
The optional link allows the customer 102 to submit her customer information to the referring merchant and log out of
Account Access simultaneously. The customer can also log out of Account Access by clicking on a Logout button. Another button allows a customer 102 to view a History Page that is similar to that illustrated in Figure 4G. As in the first specific embodiment, the history page can also display a listing of the purchases made using the Amazon Wallet.
Figure 8 is a flowchart 800 illustrating a process through which customer information is provided to a merchant 104 in accordance with the second specific embodiment. The process illustrated in the flowchart 800 assumes that the customer has already signed up with the information service 1 14. Figure 9 illustrates a data flow diagram 900 showing the transfer of information between the customer 102, the information service 1 14, and the merchant 104 in accordance with the second specific embodiment. The flowchart 800 will now be described in conjunction with the data flow diagram 900.
Referring to the flowchart 800 of Figure 8, the customer 102 browses at the merchant web site 106 and identifies product(s) and/or servιce(s) for purchase at step 802, which is similar to step 502 of flowchart 500. The exchange of web pages and selections by the customer 102 and merchant 104 is indicated by the two-way link 902 in the data flow diagram 900, which is similar to the link 602 of the data flow diagram 600. At step 804, the merchant
104 returns to the customer 102 a Checkout Page such as, for example, the one illustrated in Figure 7B. The
Checkout Page displays a link to the information service web site 1 16 allowing the customer 102 to use the information service 1 14 to provide payment information. The transfer of the Checkout Page containing the link to the information service web site 1 16 is indicated by the one-way link 904 in the data flow diagram 900. At step 806, the customer 102, choosing to use the information service 1 14, follows the link to the information service web site 1 16.
In one implementation of the present embodiment, the link to the information service web site 1 16 provided in step 804 can be configured, using the well-known techniques of URL encoding and CGI (Common Gateway Interface), to transfer information to the information service server 1 18. Using URL encoding, the merchant appends a code identifying itself and an identifying order number to the link to the information service web site 116.
Additionally, the merchant could encode other information, such as, for example, item numbers, prices, etc. in the link to the information service web site 1 16. When the link is followed the appended information is submitted to a CGI program or script on the information service server 1 18 The CGI program on the information service server 1 18 can then identify the merchant and an identifying order number.
At step 808, the CGI program returns to the customer 102 a request for the customer's user ID and password. The request is preferably implemented using a form such as, for example, the one illustrated in Figure 7C.
The transmission of the request for the user ID and password is indicated by the one-way link 908 from the information service 1 14 to the customer 102 in the data flow diagram 900. At step 810, the customer 102 provides her user ID and password and submits the form to another CGI program located on the information service server 1 18. The submission of the user ID and password is indicated in the data flow diagram 900 by the one-way link 910 from the customer 102 to the information service 114. The request and submission of the customer's user ID and password as in steps 808-810 can be accomplished using well-known techniques such as HTML forms and Common Gateway Interface (CGI), as well as SSL for security. At step 812, the CGI program authenticates the customer by checking that the submitted user ID and password combination is present in the information service database 120. At step 814, if the authenticity of the customer 102 is verified, the CGI program sends the customer information associated with the user ID to the merchant 104. The information server 1 18 preferably appends to the customer information the identifying order number that was originally provided by the merchant 104. The identifying order number allows the merchant 104 to associate the customer information received with a pending order. The transmission of the customer information from the information service 1 14 to the merchant 104 is indicated by the one-way link 914 in the data flow diagram 900. The customer information can be sent in any number of ways, such as, for example, using URL encoding, CGI, and SSL over the Internet. Alternatively, the information could be transferred over a direct link between the information service 114 and the merchant 104. There are also numerous other well-known protocols and methods that could be used to securely transfer the information.
At a next step 816, the merchant 104 receives the customer information and the associated order number. The merchant 104 then processes the customer information and returns, to the information service 1 14, a link or uniform resource locator (URL) to a new order confirmation page. The transfer of the URL from the merchant 104 to the information service 114 is indicated by the one-way link 916 in the data flow diagram 900. At a next step 818 the information service 114 receives the link to the order confirmation page and redirects the customer 102 to the page. The passing of the URL of the page to which the customer 102 is redirected is indicated by the one-way link 918 from the information service 1 14 to the customer 102 in the data flow diagram 900.
From the perspective of the customer 102, all of steps 812-816 appear as one step in which the customer submits her user ID and password and is then brought to the order confirmation page, such as, for example, the page illustrated in Figure 7D. The order confirmation page preferably includes a button for the customer 102 to click to confirm her order. The order confirmation page may also be configured to allow a customer to modify the information based upon which the sale will be completed. Optionally, the customer information may include several credit card numbers, delivery addresses, etc. that are selectable by the customer at the time of purchase.
At step 820, the customer 102 confirms the order by clicking on the "confirm order" button. At this point, the merchant 104 can optionally display a Thank You page providing an order number, such as the one illustrated in
Figure 4D of the first specific embodiment.
Once the order has been confirmed by the customer 102, the merchant 104 can use the credit card information included in the customer information to initiate a charge against the customer's credit card. The merchant
104 can also use the shipping information to ship the order to the customer 102, if necessary. At step 822, the merchant 104 can optionally send order information, such as an order number, back to the information service 114 to be displayed on an order history page, such as the one illustrated in Figure 4G of the first specific embodiment. The one-way link 922 in the data flow diagram 900 indicates the passing of the order information to the information service 1 14. As indicated above, the order information, which may include item keywords and categories, may be aggregated by the information service and used to generate and disseminate customer profiles. V. Third Specific Embodiment
In a third specific embodiment of the present invention, an Internet merchant 104 displays a button on an item detail or other page that allows a customer 102 to purchase an item with a single mouse click without ever having provided information to or registered with the merchant 104. In response to the single mouse click, the information service 114 provides the customer information and an identification of the desired product to the merchant 104. The customer 102 enables this single click feature, after registering with the information service 1 14, by submitting her user ID and password to the information service 1 14 for authentication.
The use of a single mouse click or other action to make a purchase from a merchant is described in U.S. Patent 5,960,41 1. The present embodiment extends the use of the single-click concept to function with merchants with whom the customer has no previous established relationship. Like the presently implemented 1 -Click system, the present embodiment is preferably configured to consolidate all purchases from a single merchant 104 using a single- click service within a time period, such as 90 minutes, into a single order. Alternatively, other single-click order consolidation schemes could be used. in the first subsection below, a set of example web pages illustrates the present embodiment from the perspective of the customer 102. In a next subsection, a flowchart and data flow diagram illustrate the present embodiment from an implementation perspective. In a third subsection, a number of alternative implementations of this embodiment are disclosed.
Figures 10A-E illustrate a number of example web pages that are displayed to a customer 102 in accordance with the third specific embodiment of the present invention. Reference is also made back to some of Figures 7A-E since certain example pages are the same or similar. In the illustrated example, Merchant.com, a hypothetical merchant, serves as the Internet merchant 104, and Amazon1 -click.com serves as the hypothetical information service 114. In the context of these web pages, "1 -Click" represents the name of the service provided by the present embodiment that a customer 102 uses to make purchases using only a single mouse click from internet merchants with which the customer may have no previous existing relationship. Referring back to Figure 7A, a New User Page similar to that illustrated for the second specific embodiment could also be used to register customers for the third specific embodiment. The 1 -Click New User Page is located on the Amazon1-ciick.com web site 1 16. The security note warning customers that they should only submit their user ID and password to, in this case, the Amazon1-click.com web site, is preferably retained. Once a new customer 102 fills in the new user information and submits the form, the customer 102 can then activate the 1 -Click feature to shop at the web sites of Internet merchants that have registered with the information service 1 14. If the customer 102 is already an existing customer of Amazon.com, which operates Amazon1-click.com in this example, the process of filling in the new user information may be bypassed. In this case, the customer information already on file with Amazon.com could be used to make the Amazon Wallet automatically active.
Figure 10A illustrates a Login to Account Access Page located on the Amazon1 -click.com web site 1 16. This page serves as a gateway to the customer's access to her own customer information and 1 -Click settings. An additional button can be displayed on this page allowing a customer to turn the 1 -Click service off if it is presently turned on.
Figure 10B illustrates a 1 -Click Account Access Page, located on the Amazon1-click.com web site 1 16, that is reached from the Login page of Figure 10A. One button on the page allows a customer 102 to activate the 1 -Click feature. The page also allows 1 -Click customers 102 to view and update the 1 -Click account information by clicking on an Update button. The Update button leads to an Update Page (not illustrated) that is similar in layout to the New User Page, but preferably has the information fields already filled in. An Order History button allows a customer 102 to view an Order History Page that will be discussed below. The customer can also log out of Account Access by clicking on a Logout button. Figure I OC illustrates an Item Detail Page that is displayed on the Merchant.com web site 106 if the customer 102 has activated the 1 -Click feature. A 1 -Click purchase graphic 1010, allowing the customer 102 to purchase the displayed product using the 1 -Click feature, is displayed with the name of the customer 102. By clicking on the 1 -Click graphic 1010, an order is automatically generated and the customer's information is automatically retrieved from the information service 1 14 with no further action on the part of the customer 102. Preferably, after a waiting time, such as 90 minutes, the customer 102 is charged and (if applicable) shipment is initiated. The waiting time gives the customer an additional opportunity to make additional purchases using the 1 -Click feature and have the additional purchases consolidated into a single order and possibly shipped together. Another button titled "Add Item to shopping cart" gives the customer 102 the option of adding the displayed item to a shopping cart in order to make a purchase using conventional methods. Figure 10D illustrates a 1 -Click Order History Page that can be accessed by a customer on the Amazon 1- click.com web site 1 16 from the Account Access Page. The Order History page displays a listing, for each merchant 104, of the pending and placed orders using the 1 -Click service. Pending orders are those for which the waiting time has not expired. Associated with each merchant 104 is a link or button that takes the customer 102 to an Order History and Review Page for the respective merchant 104. Figure 10E illustrates the Order History and Review Page located on the Merchant.com web site 106. The page displays a history of placed orders and some information relating to the orders. The page also displays any pending orders and gives the customer 102 the option of changing the quantities of the products in the pending order. The time remaining before the pending order will be placed may also be displayed. B. Implementation
Figures 1 1A-B are a flowchart 1 100 illustrating a process through which customer information is provided to a merchant 104 in accordance with the third specific embodiment. The process illustrated in the flowchart 1 100 assumes that the customer has already signed up with the information service 114. Figure 12 illustrates a data flow diagram 1200 showing the transfer of information between the customer 102, the information service 1 14, and the merchant 104 in accordance with the third specific embodiment. The flowchart 1 100 will now be described in conjunction with the data flow diagram 1200.
Referring now to the flowchart 1 100, at step 1 102, the information service server 1 18, in response to the customer 102 accessing the information service web site 1 16, requests the customer's user ID and password. The request is preferably implemented using a form such as, for example, the one illustrated in Figure 10A. The transmission of the request for the user ID and password is indicated by the one-way link 1202 from the information service 1 14 to the customer 102 in the data flow diagram 1200. At step 1 104, the customer 102 provides her user ID and password and submits the form to a CGI program located on the information service server 1 18. The submission of the user ID and password is indicated in the data flow diagram 1200 by the one-way link 1204 from the customer 102 to the information service 1 14. The request and submission of the customer's user ID and password as in steps 1 102-1 104 can be accomplished using well-known techniques such as HTML forms and Common Gateway Interface (CGI), as well as SSL for security.
At step 1 106, the CGI program authenticates the customer by checking that the submitted user ID and password combination is present in the information service database 120. If the authenticity of the customer 102 is verified, the CGI program directs the customer's web browser 109 to an account access page such as the one illustrated in Figure 10B. The account access page allows the customer 102 to activate the single click feature by clicking on a button. At step 1 108, if the customer 102 chooses to activate the single click feature, the information service server 1 18 returns to the customer 102 a new web page (not illustrated by example in the figures) informing the customer 102 that the single click feature has been activated. In returning the new web page, server 1 18 places a cookie on the customer's computer 1 10. The cookie contains information identifying the customer 102 and indicating that the customer 102 has activated the single click feature. The transfer of the cookie is indicated in the data flow diagram 1200 by the one-way link 1208 from the information service 1 14 to the customer 102.
The use and characteristics of cookies in conjunction with web browsers are well known in the art and will not be discussed in detail herein. One important characteristic of cookies, however, should be kept in mind. Each cookie has a parameter, called its domain, that specifies the valid domain of the cookie. Whenever a link is followed to a web server with a domain name within the cookie's domain, the information in the cookie is also passed along to the server. Furthermore, in placing a cookie on a customer's computer 1 10, a server may only assign to it a domain to which the server belongs. Accordingly, in the present embodiment, the cookie placed on the customer's computer 110 by the information service server 1 18 is only returned to servers with the same domain name as the information service server 1 18. As a consequence, the cookie identifying the customer 102 and signifying that the customer has enabled the single click feature will not be passed on to merchant servers 108 having different domain names than the information service server 1 18. Although the cookie will not be submitted to the merchant server 108, the merchant server can display a web page with a link to the information service server 118. This link, in turn, will cause the cookie to be submitted to the information service server. Once the customer 102 has activated the single click feature, the customer 102 browses a merchant web site 106 at step 1 1 10. At step 1 1 12, the merchant 104 displays an item detail page on the customer's web browser
109, such as for example, the page in Figure I OC. The item detail page identifies the item and provides a single click purchase graphic 1010 (Figure I OC) for which the image is retrieved from the information service server 1 18. The transfer of the item detail page is indicated by the one-way link 1212 from the merchant 104 to the customer 102 in the data flow diagram 1200.
At step 1 1 14, when the customer's web browser 109 encounters the URL of the graphic 1010, the browser
109 automatically generates an HTTP request to retrieve the graphic 1010 from the information service server 1 18.
Since the domain name of the information service server 1 18 is within the domain of the cookie placed on the customer's computer 1 10, the cookie is also sent in conjunction with the request. The transmission of the cookie with the request for the graphic 1010 is indicated by the one way link 1214 from the customer 102 to the information service 114 in the data flow diagram 1200.
At step 1 116, a CGI program on the information service server 1 18 receives the HTTP request for the graphic 1010 from the customer's web browser 109. If the customer 102 has activated the single click feature, the
CGI program retrieves the customer information associated with the cookie that was sent along with the request. At a next step 1 1 18, the CGI program responds to the web browser's request for the graphic 1010 with an image that is displayed by the customer's web browser 109. As depicted in Figure I OC, the image is preferably in form of a box that identifies the customer and gives the customer 102 the option of clicking on a button to purchase the featured item. The transfer of the image is represented by the one-way link 1218 from the information service 1 14 to the customer 102 in the data flow diagram 1200. Returning to step 1 1 16, if the customer 102 has not activated the single click feature, no cookie is sent to the CGI program processing the request on the information service server 1 18. In this case the CGI program can respond to the HTTP request for the graphic with an image offering the customer 102 the opportunity to activate or sign up with the single click service. Alternatively, during a previous step, the information service 1 14 could have placed a cookie on the customer's computer 1 10 indicating that the customer 102 has signed up for the service but has not activated it. In this case the CGI program can display the appropriate image offering the customer 102 the opportunity to either sign up for or activate the single click feature as applicable.
At a next step 1120, a customer 102 who has activated the single click feature clicks on the single click purchase graphic 1010 downloaded from the information service server 1 18. The associated with the graphic 1010 is a link that is also serviced by the information service server 118 through another CGI program. Therefore, at step 1122, the customer's web browser 109 again submits the cookie to the information service server 1 18. The link associated with the graphic 1010 also has appended to it, preferably using URL encoding, a merchant identifier by which the information service 1 14 can identify the merchant 104, as well as a product identifier by which the merchant 104 can identify the selected product. In sum, by clicking on the graphic 1010 and following the link to the information service server 1 18, the customer 102 provides the cookie identifying the customer 102 as well as the identity of the desired product and the identity of the associated merchant, which are encoded within the URL of the link associated with the graph 1010. The customer's clicking on the graphic 1010 generates another HTTP request that is indicated by the one-way link 1 120 from the customer 102 to the information service 114 in the data flow diagram 1200.
At step 1 124 the CGI program on the information service server 1 18 processes the HTTP request resulting from the click on the single click purchase graphic 1010. The CGI program compiles the customer information associated with the cookie from the database 120, appends the product ID that was URL encoded with the URL associated with the graphic 1010, and sends the information to the merchant 104. The communication of the information from the information service 114 to the merchant 104 is indicated by the one-way link 1224 in the data flow diagram 1200. This communication can be effectuated through any of the methods suggested in conjunction with the first and second specific embodiments above. In response to the HTTP request resulting from the customer's selection of the graphic 1010, the information service server 118 can return to the customer 102 a thank you page (not illustrated) confirming that the single click purchase has been processed.
At a next step 1 126, the merchant 104 receives the customer information and product ID. At step 1 128, the merchant 104 creates an order for the identified product using the customer information. If an order from the same customer 102 is already pending, the merchant 104 can add the identified product to the pending order. Once the merchant 104 places the order, it can send a message back to the information service 1 14 indicating that the order has been placed.
In subsequent steps not illustrated in the flowchart 1 100, the customer 102 can log in to the information service web site 1 16, access her order history page, and follow a link to the merchant's order history and review page. At the merchant's order history and review page, the customer can modify or cancel any pending order and view placed orders.
In one alternative implementation of this third specific embodiment, the information service 114 could send the customer's user ID along with the customer information to merchant 104 so that merchant 104 can easily consolidate 1 -Click orders without attempting to match customer information.
In another implementation, the graphic 1010 could include a text entry box in which the customer 102 supplies a password. The password is sent along with the HTTP request 1 120 to the information service and can be used as an extra element of security in authenticating the customer 102.
In another alternative implementation, the information service server 1 18 could direct the customer 102 to an order history and review page on the merchant's web site 106 after the customer clicks on the single click purchase graphic 1010. This feature could be implemented by redirecting the customer's web browser 109 back to the merchant web site 106 after the information service server 1 18 receives a response from a single click link. Sufficient information could be appended to the redirect URL using URL encoding to allow the merchant server 108 to identify the customer 102 and display the appropriate web page. In still another alternative implementation, the merchant 104 could also deposit a cookie on the customer's computer 1 10. The merchant 104 could then use the cookie to allow the customer 102 to check an order history and review page without first logging into the information service 1 14. The cookie could also be used to provide a separate single click feature that does not require interaction with the information service 1 14.
In other implementations, the features of the present embodiment could be implemented using more comprehensive web tools such as Java and frames. These other implementations could provide additional features.
For example, using frames, the single click graphic 1010 could be replaced with a frame. The Java programming language could also be used in conjunction with the frame to provide some interactive and/or processing capabilities to the single click purchase frame. VI. Alternative Embodiments In an alternative embodiment, any of the above embodiments could be modified to combine the user ID and password into a passcode. In another alternative embodiment, the information service 1 14, instead of the customer 102, could select and/or provide the user ID and/or password. In other embodiments, other forms of authentication, such as a key file or a talbage-response method, could replace the use of the user ID and passcode.
In further embodiments, the information service 1 14 could provide the customer's user ID and password to the merchant 104 in conjunction with providing the customer information. With this information, the merchant 104 could allow the customer 102 to login directly to the merchant web site 106, access account information and make purchases using her existing information service 114 user ID and password.
In an additional embodiment, the information service 114 can act as a payment intermediary in addition to providing customer information. In accordance with this embodiment, the information service 1 14 can charge the customer 102 and in turn the information service 114 can make payment to the merchant 104. The information service 1 14 can charge a commission to the customer 102 and/or the merchant 104 for the payment intermediary service. The payment intermediary service can be combined with the information intermediary service such that the information service 1 14 provides customer information as well as serving as a payment intermediary. Alternatively, the information service 1 14 could act as a payment intermediary instead of providing customer information. In still other alternative embodiments, various features of the above-described embodiments could be combined to provide other conveniences to the Internet shopper.
1. A method for securely providing customer information to an Internet merchant, the method comprising:
(A) obtaining customer information from a customer; (B) storing the customer information;
(C) receiving a request that the customer information be provided to the merchant;
(D) authenticating the customer in response to the request; and (F) providing the customer information to the merchant.
2. The method of claim 1, further comprising (G) obtaining authentication information from the customer in conjunction with the customer information.
3. The method of claim 2, wherein (D) comprises:
(D-1) receiving authentication information submitted by an individual in response to a request on a web site of the merchant; and (D-2) confirming that the authentication information submitted by the individual matches the authentication information obtained from the customer.
4. The method of claim 3, wherein the customer information and the authentication information obtained from the customer are obtained through a web site.
5. The method of claim 4, wherein the customer authentication information comprises a user ID and a password.
6. The method of claim 4, wherein the customer authentication information comprises a passcode.
7. The method of claim 2, wherein (D) comprises:
(D-1) receiving, from the merchant, authentication information obtained from an individual; and (D-2) confirming that the authentication information received from the merchant matches the authentication information obtained from the customer.
8. The method of claim 7, wherein the authentication information obtained from the individual is obtained by the merchant through a merchant web site.
9. The method of claim 8, wherein the customer information and the authentication information obtained from the customer are obtained through a web site.
10. The method of claim 9, wherein the customer authentication information comprises a user ID and a password.
11. The method of claim 9, wherein the customer authentication information comprises a passcode.
12. The method of claim 2, wherein (D) comprises:
(D-1) requesting that an individual submit authentication information; and (D-2) confirming that the authentication information submitted by the individual matches the authentication information obtained from the customer.
13. The method of claim 12, wherein the customer information and the authentication information obtained from the customer are obtained through a web site.
14. The method of claim 13, wherein the customer authentication information comprises a user ID and a password.
15. The method of claim 13, wherein the customer authentication information comprises a passcode.
(H) placing a cookie on the customer's computer.
17. The method of claim 16, wherein (D) consists of
(D-1 ) receiving the cookie.
18. The method of claim 16, wherein (D) comprises (D-1 ) receiving the cookie.
19. The method of claim 18, wherein (D) further comprises: (D-2) receiving authentication information from an individual; and
(D-3) confirming that the authentication information received matches the authentication information obtained from the customer.
20. The method of claim 19, wherein (F) comprises: (F-1 ) encrypting the customer information; and (F-2) transmitting the encrypted customer information to the merchant.
21. The method of claim 19, wherein the customer information and the authentication information obtained from the customer are obtained through a web site.
22. The method of claim 21, wherein the customer authentication information comprises a password.
23. The method of claim 2, further comprising: (H) receiving, from the merchant, purchase information regarding purchases made by the customer; and
(I) using the purchase information to augment a customer profile that represents the customer's interests.
24. The method of claim 23, further comprising (J) providing the customer profile to Internet merchants.
25. A method for securely providing customer information to Internet merchants, the method comprising: receiving a request that customer information of a registered customer be provided to a merchant; providing at least one form, wherein the at least one form solicits the entry of authentication information from a purchasing customer; receiving authentication information submitted by the purchasing customer- verifying that the authentication information submitted by the purchasing customer matches the authentication information of a registered customer; and providing the customer information of the registered customer to the merchant.
26. The method of claim 25, further comprising registering a customer by obtaining customer information and authentication information from the customer
27. A system for securely providing customer information to Internet merchants, the system comprising: a first set of web pages configured to obtain customer information and authentication information from a customer; a database configured to associate and store the customer information and authentication information obtained from the customer; computer code that authenticates the customer in response to a request to provide the customer information to a merchant; and computer code that provides the customer information to the merchant upon authentication of the customer.
28. The system of claim 27, further comprising a second set of web pages configured to obtain authentication information from an individual, wherein the computer code that authenticates the customer processes the authentication information provided by the individual.
29. A method for securely obtaining customer information from an information service, the method comprising: requesting that a customer submit authentication information; providing the submitted authentication information to the information service in conjunction with a request for customer information; and receiving customer information from the information service in response to the request.
30. A method through which an Internet merchant can securely obtain customer information from an information service, the method comprising: providing a checkout web page to a customer, the checkout web page having a link to an information service web page, the link including URL encoded information regarding the identity of the merchant; and receiving customer information from the information service.
PCT/US2000/033506 1999-12-09 2000-12-08 Use of an intermediary to securely provide customer information to third party internet merchants WO2001043033A1 (en)
US09/457,839 1999-12-09
WO2001043033A1 true true WO2001043033A1 (en) 2001-06-14
PCT/US2000/033506 WO2001043033A1 (en) 1999-12-09 2000-12-08 Use of an intermediary to securely provide customer information to third party internet merchants
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