Source: https://coachhub.io/data-privacy/
Timestamp: 2019-11-19 00:49:42
Document Index: 385438188

Matched Legal Cases: ['Art. 4', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 7', 'Art. 6', 'Art. 9', 'Art. 9', 'Art. 9', 'Art. 9', 'Art. 6', 'Art. 7', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 28', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 7', 'Art. 6']

Data Privacy Declaration - CoachHub
We at CoachHub are committed to the highest level of confidentiality and the protection of the personal data entrusted to us, some of which is very personal. We only process personal data of our users (i.e. customers, coaches, coachees and visitors of the website/app and other users) as far as this is necessary to provide a functional website or application as well as our contents and services. The processing of personal data of our users takes place regularly only after consent of the user. An exception applies in those cases in which it is not possible to obtain prior consent for actual reasons and the processing of the data is permitted by statutory regulations.
This data protection declaration clarifies the type, scope and purpose of the processing of personal data (hereinafter referred to as “data”) in the context of the provision of our services and within our online offering and the associated websites, functions, applications and content as well as external online presences, such as our Social Media Profile on (hereinafter jointly referred to as “platform”). With regard to the terms used, such as “processing” or “person responsible”, we refer you to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).
Email: mail@coachhub.io
Managing Director: Yannis Niebelschuetz, Matti Niebelschuetz
Link to imprint: https://www.coachhub.io/imprint
Contact Data Protection Officer: data-privacy@coachhub.io
General data (e.g., person data, names or addresses).
Visitors and users of the platform (hereinafter referred to collectively as “users”).
Provision of the platform, its functions and contents.
Measurement/Marketing
“Cookies” are small files that are stored on the user’s computer. Different data can be stored within the cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) on the platform during or after the user’s visit. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves the platform and closes his browser. The content of a shopping basket in an online shop or a login status, for example, can be stored in such a cookie. Cookies are referred to as “permanent” or “persistent” and remain stored even after the browser has been closed. For example, the login status can be saved if users visit it after several days. The interests of the users who are used for range measurement or marketing purposes can also be stored in such a cookie. Third party cookies” are cookies that are offered by providers other than the person responsible for operating the platform (otherwise, if they are only the latter’s cookies, they are referred to as “first party cookies”).
If users do not wish cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional limitations of this platform.
A general objection to the use of cookies used for online marketing purposes can be raised for a large number of services, particularly in the case of tracking, via the US website http://www.aboutads.info/choices/oder, the EU website http://www.youronlinechoices.com/ . In addition, cookies can be saved by deactivating them in the browser settings. Please note that this may mean that not all functions of this platform can be used.
We process the data of our clients and interested parties and other clients or contractual partners (uniformly referred to as “clients”) in accordance with Art. 6 para. 1 lit. b) GDPR in order to provide them with our contractual or pre-contractual services. The data processed, the type, scope and purpose and the necessity of their processing are determined by the underlying contractual relationship. The processed data basically includes inventory and master data of the clients (e.g., name, address, etc.), as well as contact data (e.g., e-mail address, telephone, etc.), contract data (e.g., services used, fees, names of contact persons, etc.) and payment data (e.g., bank details, payment history, etc.).
If required by law or for the performance of the contract, we disclose or transmit the client’s data within the scope of communication with other specialists, as necessary for the performance of the contract or typically involved third parties, insofar as this is necessary for the provision of our services pursuant to Art. 6 para. 1 lit b. GDPR serves, legally according to Art. 6 para. 1 lit c. GDPR or within the framework of a consent pursuant to Art. 6 para. 1 lit. a., Art. 7 GDPR.
In order to run our business economically, to be able to recognise market trends, wishes of our contractual partners and users, we analyse the data available to us on business transactions, contracts, enquiries, etc., in order to identify the most suitable and appropriate solutions for your needs. We process inventory data, communication data, contract data, payment data, usage data, metadata on the basis of Art. 6 para. 1 lit. f. GDPR, whereby the persons concerned include contractual partners, interested parties, customers, visitors and users of our platform.
Insofar as special categories of personal data within the meaning of Art. 9 para. 1 GDPR are voluntarily disclosed in the application process, their processing is also carried out in accordance with Art. 9 para. 2 lit. b GDPR (e.g. health data, such as severely disabled status or ethnic origin). Insofar as special categories of personal data within the meaning of Art. 9 para. 1 GDPR are requested from applicants as part of the application procedure, their processing is also carried out in accordance with Art. 9 para. 2 lit. a GDPR (e.g. health data if these are necessary for the exercise of a profession).
Applicants can also send us their applications by e-mail. Please note, however, that e-mails are generally not sent in encrypted form and that the applicants themselves must ensure that they are encrypted. We therefore cannot assume any responsibility for the transmission path of the application between the sender and the reception on our server and therefore recommend using an online form or postal dispatch. Instead of applying using the online form and e-mail, applicants still have the option of sending their application by post.
As part of the application process, we offer applicants the opportunity to be included in our “talent pool” for a period of two years on the basis of consent as defined in Art. 6 Para. 1 lit. a. and Art. 7 GDPR.
In the individual coaching account on our platform, data is stored that is necessary for the implementation of a smooth coaching process. This data is transmitted to us and stored by the user. These data are:
(1) User profile data (including name, email address, profile picture, language selection and time zone)
(2) Name of the selected coach, including profile data of the coaches (in text, picture and introduction video)
(3) Message history from chat communication with coach or service
(4) Information on planned and taken place coaching sessions, log files, as well as on follow-up tasks
(5) Objectives for coaching, selected development areas and progress, as well as further information on intercation and the coaching program.
(6) Results of satisfaction and coaching experience surveys and other surveys and assessments and evaluations
Your consent will be obtained for the processing of your data during the registration process and reference will be made to this data protection declaration. The data will not be passed on to third parties in this context. The data will be used exclusively for the processing of the coaching program.
The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given his consent. The processing of personal data from the individual coaching area serves us solely to enable a functioning coaching platform and to process the coaching program. The registration for the coaching program also includes the necessary justified interest in the processing of the data.
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. For the personal data from the individual coaching area, this is the case when the coaching program with the user has ended. The coaching program is terminated when it can be inferred from the circumstances that the coaching has been completed and a new start or continuation will not take place.
The user has the possibility to revoke his consent to the processing of personal data at any time. In such a case, the coaching program cannot be continued. You have to send an email to us. All personal data stored in the course of the coaching programme will be deleted in this case.
When contacting us (e.g. via contact form, e-mail, telephone or via social media), the user’s details are used to process the contact enquiry and to process it in accordance with Art. 6 Para. 1 lit. b. of the German Data Protection Act. (within the framework of contractual/pre-contractual relationships), Art. 6 Para. 1 lit. f. (other inquiries) GDPR processed. The user data can be stored in a customer relationship management system (“CRM system”) or comparable inquiry organization.
We use the CRM system of the provider HubSpot , Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141 USA in order to be able to process user requests faster and more efficiently (justified interest according to Art. 6 Para. 1 lit. f. GDPR).
HubSpot is certified under the Privacy Shield Agreement and thus offers an additional guarantee to comply with European data protection law if data is processed in the USA (https://www.privacyshield.gov/participant?id=a2zt0000000TN8pAAG).
HubSpot uses user data only for the technical processing of inquiries and does not pass them on to third parties. In order to use HubSpot, at least a correct e-mail address must be provided. A pseudonymous use is possible. In the course of processing service requests, it may be necessary to collect further data (name, address).
If users do not agree with data collection and data storage in HubSpot’s external system, we offer them alternative contact options for submitting service requests by e-mail, telephone, fax or post, but cannot guarantee the usability of our platform.
Further information can be found in the hubspot data protection declaration: https://legal.hubspot.com/data-privacy
The hosting services used by us serve the provision of the following services: Infrastructure and platform services, computing capacity, storage space and database services, e-mail dispatch, security services and technical maintenance services which we use for the purpose of operating this platform.
Here we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this platform on the basis of our legitimate interests in the efficient and secure provision of this platform pursuant to Art. 6 Para. 1 lit. f GDPR in connection with Art. 28 GDPR (conclusion of an order processing contract).
Google Tag Manager is a solution with which we can manage so-called website tags via an interface (and thus integrate Google Analytics and other Google marketing services into our platform). The Tag Manager itself (which implements the tags) does not process any personal user data. With regard to the processing of users’ personal data, reference is made to the following information on Google services. Terms of use: https://www.google.com/analytics/tag-manager/use-policy.
On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our platform within the meaning of Art. 6 Para. 1 lit. f. of the German Stock Corporation Act), we act in accordance with the following principles GDPR) Google Analytics, a web analysis service of Google LLC (“Google”). Google uses cookies. The information generated by the cookie about users’ use of the platform is generally transmitted to and stored by Google on servers in the United States.
Google will use this information on our behalf in order to evaluate the use of our platform by users, to compile reports on activities within this platform and to provide us with other services associated with the use of this platform and the Internet. Pseudonymous user profiles can be created from the processed data.
The IP address transmitted by the user’s browser is not merged with other Google data. Users may refuse the use of cookies by selecting the appropriate settings on their browser, they may also refuse the use of cookies by selecting the appropriate settings on their browser, they may refuse the collection of information by Google about their use of the website’s cookie, and they may refuse the use of cookies by selecting the appropriate settings on Google’s website, and they may refuse the use of cookies by selecting the appropriate settings on Google’s website, and by downloading and installing the browser plugin available from the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our platform within the meaning of Art. 6 Para. 1 lit. f. of the German Civil Code), we make use of the following services GDPR) the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (“Google”).
We use the Google “AdWords” online marketing method to place ads on the Google advertising network (e.g., in search results, videos, websites, etc.) so that they are displayed to users who have an alleged interest in the ads. This allows us to display ads for and within our platform in a more targeted manner in order to present users only with ads that potentially match their interests. If, for example, a user is shown ads for products in which he or she is interested on other online offers, this is referred to as “remarketing”. For these purposes, when you visit our and other websites on which the Google Advertising Network is active, Google directly executes a code from Google and integrates so-called (re)marketing tags (invisible graphics or code, also known as “web beacons”) into the website. With their help, an individual cookie, i.e. a small file, is stored on the user’s device (comparable technologies can also be used instead of cookies). This file records which websites the user visits, what content he is interested in and what offers the user has clicked on, as well as technical information on the browser and operating system, referring websites, visit times and other information on the use of the platform.
Within our platform the so-called “Facebook pixel” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), is used due to our legitimate interests in the analysis, optimisation and economic operation of our platform and for these purposes.
With the help of the Facebook pixel, Facebook is on the one hand able to determine the visitors of our platform as the target group for the presentation of ads (so-called “Facebook ads”). Accordingly, we use Facebook pixels to display Facebook ads placed by us only to Facebook users who have shown an interest in our platform or who have certain characteristics (e.g. interests in certain topics or products that are determined on the basis of the websites visited) that we transmit to Facebook (so-called “custom audiences”). Using Facebook pixels, we also want to ensure that our Facebook ads correspond to the potential interest of users and are not annoying. Using Facebook pixels, we can also track the effectiveness of Facebook ads for statistical and market research purposes by seeing if users were referred to our website after clicking on a Facebook ad (known as “conversion”).
Within our platform, we act on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our platform within the meaning of Art. 6 Para. 1 lit. f. of the German Civil Code). DSGVO) the conversion and tracking tool “Bing Ads” of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Microsoft stores cookies on the user’s devices in order to enable an analysis of the use of our platform by users if users have reached our platform via a Microsoft Bing display (so-called “conversion measurement”). In this way, Microsoft and we can recognize that someone clicked on an advertisement, was redirected to our platform and reached a previously determined target page (“conversion page”). We only know the total number of users who clicked on a Bing ad and were redirected to the Conversion page. No IP addresses are stored. No personal information about the identity of users will be shared.
If users do not wish to participate in the tracking process of Bing Ads, they can also deactivate the setting of a cookie required for this via the browser setting or use the opt-out page of Microsoft: http://choice.microsoft.com/opt-out.
Users can find further information on data protection and the cookies used by Microsoft Bing Ads in Microsoft’s data protection declaration: https://privacy.microsoft.com/privacystatement.
The processing of users’ personal data is carried out on the basis of our legitimate interests in effective information for users and communication with users pursuant to Art. 6 Para. 1 lit. f. DGDPR. If the users are requested by the respective providers of the platforms to consent to the aforementioned data processing, the legal basis for the processing is Art. 6 Para. 1 lit. a., Art. 7 GDPR.
Within our platform, we act on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our platform within the meaning of Art. 6 Para. 1 lit. f. of the German Civil Code). GDPR) content or service offers from third parties in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as “content”).
This always presupposes that the third-party providers of this content perceive the IP address of the user, since they would not be able to send the content to their browser without the IP address. The IP address is therefore required for the presentation of this content. We make every effort to use only those contents whose respective providers only use the IP address to deliver the contents. Third party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring websites, visit times and other information about the use of our platform, as well as may be linked to such information from other sources.
CoachHub serves as a software in form of both, service platform and marketplace. Our coaching concept “mobile remote” makes coaching accessible for everyone. Regardless of time, place and budget. Backed by Europe’s leading tech investors, including Holtzbrinck Ventures, Partech and Speedinvest.