Source: https://www.ticketmaster.it/en/wp-page?id=TerminiCondizioniVendita
Timestamp: 2019-02-17 08:08:34
Document Index: 744380558

Matched Legal Cases: ['art. 59', 'art. 52', 'art. 49', 'art. 59', 'art. 4', 'art. 8', 'art. 130', 'art. 132']

Ticketmaster Italia - Terms and Conditions of sale
Our goal at Ticketmaster Italia S.r.l., a company registered in Italy (VAT number 0958490961), with registered office at via Pietrasanta n. 13 20141 Milan (Italy) ("we", "us", "our") is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. This Purchase Policy is designed to ensure your satisfaction and understanding of the purchase process on ticketmaster.it. This Purchase Policy incorporates our Terms of Use by this reference.
1.3 For some events, Event Partners allocate Platinum Tickets for sale by us. Platinum Tickets are in-demand tickets sold at market driven prices, which are usually higher than their standard market value. Platinum Tickets do not include any additional benefits such as merchandise.
2.1 Any purchase of an Item from us is subject to: (i) this Purchase Policy; (ii) any special terms and conditions which may be displayed on our website and which shall be read and expressly accepted by you; and (iii) the terms and conditions of the Event Partner(s), which shall be communicated to you and which shall be read and expressly accepted by you before sending your purchase order. Venue terms and conditions may also be available at the venue.
2.2 Each order of an Item on www.ticketmaster.it implies entering into a purchase agreement in Italian. By clicking the “Purchase now” (“Acquista Ora”) button, you will submit a binding order of the Items contained in your cart. Once you have submitted your order, we will send you an order confirmation email. The purchase agreement has to be considered entered into once you receive the order confirmation by email, which shall contain (also by a specific link) a copy of this purchase policy and the main information relating to the Item purchased. Should you not receive the order confirmation email, the relevant order shall be considered as rejected and ineffective. The order confirmation email, which links to these purchase policies, confirms the purchase agreement was entered into.
3.1 Purchases from us may be subject to a per Item service charge and a non-refundable per order delivery fee. Such fees shall be displayed on the purchase landing page of the website.
3.2 The price of Platinum Tickets may vary as it is demand-driven at the time of purchase. You pay the price displayed on our website at the time you make your purchase but the price of similar Platinum Tickets may increase or decrease after you have made your purchase. You will not be entitled to a refund if the price of similar Platinum Tickets subsequently falls.
3.3 Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable by using the same payment method used by you) or cancelling your order. If we are unable to contact you within 3 (three) days from the moment we discovered the error, you agree that we may treat the order as cancelled and we will send you a written confirmation. If you choose to cancel after you have already paid the incorrect price, you will receive a full refund from us using the same payment method you used while purchasing the Item.
4.1.	We inform you that, as the purchase agreement concerns the supply of services relating to leisure which the Event Partner undertakes to supply on a certain date, according to art. 59, paragraph 1, lett. n) of the Consumer Code you are not entitled to withdraw from your purchase agreement according to art. 52 of the same Consumer Code. You are not entitled to withdraw from your purchase agreement of tickets, Platinum Tickets and Packages. Cancellation right shall be also excluded with reference to “Excluded Upsells”, i.e. Upsells which consist in trips, accomodation, catering, transports or leisure activities. You can see the list of Excluded Upsells in the following cancellation policy .
4.2.	Information on the right to cancellation according to art. 49, paragraph 1, lett. (h) of the Consumer Code
4.2.1.	Exclusions according to art. 59 of the Consumer Code
(ii)	any goods that are made to your specifications or are clearly personalised;
4.2.2. Cancellation right
4.2.3. Exercise of the cancellation right
To exercise the right to cancel the order, you must inform us of your decision to cancel your purchase by a clear statement (e.g. a letter, fax, email sent by post to Ticketmaster S.r.l., via Pietrasanta n. 12 20141 Milan). You may use (although it is not mandatory to use it) the model cancellation form which can be downloaded here and indicated under point 4.2.6. below. If you decide not to use the model cancellation form, you should send a clear and explicit communication of your will to cancel your purchase order.
4.2.4.	Effects of Cancellation
4.2.5. Returns
(ii) if the product (such as a gift card) has been provided to you by us, you shall send the product to us at Ticketmaster Italia S.r.l. via Pietrasanta n. 13 20141 Milan.
4.2.6. Standard cancellation form: in case you decide to withdraw from your purchase agreement by using the cancellation form that can be downloaded here you should fill it and to send it to Ticketmaster Italia S.r.l. via Pietrasanta n. 14 20141 Milan. You are free to exercise your cancellation right by means of any other explicit communication. As an alternative to the model cancellation form, you can use the following standard wording
5.3	We post tickets to the billing address communicated while sending your order.
5.4	We reserve the right to make tickets available for collection by you at the venue box office. We will notify you by telephone or email of the arrangements for collection (using the details provided by you at the time of ordering) if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect tickets.
5.5 In case you have bought a Package or Upsells (i.e. goods and services provided for by third parties) you can refer to Ticketmaster Italia S.r.l. in order to enforce the rights provided for the by the Consumer Code, to the extent applicable to Ticketmaster Italia S.r.l. Notwithstanding the assistance due by Ticketmaster Italia S.r.l. according to the applicable legislation, statutory warranties and remedies might concretely be provided for by Package or Upsells manufactures and suppliers.
6.1 Any ticket you purchase from us is subject to the terms of the Event Partner and is a personal revocable license which may be withdrawn at any time, if permitted by applicable law. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused.
6.2 Policies set by our Event Partners, may prohibit us from issuing replacement tickets for any lost, stolen, damaged or destroyed tickets cause by you or stolen from you. For example for non-seated events, allowing a possibility of both the original and replacement tickets being used, may compromise the licensed capacity of the venue.
6.4 It is your responsibility to check your tickets; mistakes caused by your negligence cannot always be rectified.
6.7 Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.
7.3 Tickets are sold subject to the Event Partner's right to alter or vary the program due to events or circumstances beyond its reasonable control; in case such changes determine your impossibility to attend the event you will be entitled to claim for a reimbursement according to following clause 8.
8.1	Occasionally, events are cancelled, rescheduled or materially altered by the team, performer or Event Partner for a variety of reasons. Contact us for exact instructions.
8.3 Rescheduling: Unless indicated otherwise in relation to a particular event (and in such case specific terms and conditions will be displayed on our website on the page before your purchase order), if an event is rescheduled, you will be offered seats at any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s). You must inform us within 24 hours if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund.
8.4 Material alteration: If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund of the sale price of your ticket(s), within such time as specified by us. Failure to inform us of your decision in the given time may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A 'material alteration' is a change which, in our and the Event Partner's reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event (such as a festival) shall not be a material alteration.
8.5. In case of withdrawal, you will be entitled to receive a refund according to the terms and condition indicated in previous art. 4 and in following art. 8.6.
8.6. We will make the reimbursement by using your bank account or using the same means of payment as you used for the initial transaction. In case you paid by bank transfer, we will make the reimbursement using the bank account used for the payment. In case you used paypal or credit card, the reimbursement shall be made on the Paypal account or on the credit card. In case of cash-on-delivery payments, the reimburse shall be made, alternatively, on the bank account you will communicate or through a reimburse on your account, except in case you have expressly agreed a different solution; anyway, you will not pay and extra amount as a consequence of the exercise of our cancellation right. If a Gift Card was used to pay the order, we’ll credit the amount on your account.
8.7 To claim your refund, please apply in writing to: Ticketmaster Italia S.r.l., via Pietrasanta n. 13 20141 Milan You must enclose your unused tickets and comply with any other reasonable instructions from us. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled event.
8.8 If you have purchased from us any Item associated with an event which has been cancelled, rescheduled or materially altered (such as car parking or travel) and a refund of a ticket is due to you in accordance with this clause 8, we will also refund you the purchase price of such Item purchased from us.
8.9.	Save for cases expressly provided for by this purchase policy or provided for by the applicable legislation, tickets cannot be changed or reimbursed after purchase.
9.1. Purchases made on our website are subject to the provisions of the Consumer Code on defects and nonconformity applicable to the products and services ordered from time to time. You will be entitled to exercise all the rights provided for by art. 130 of the Consumer Code and such rights shall be enforced within the terms provided for by art. 132 of the Consumer Code.
9.2 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Neither we nor the Event Partner(s) shall be liable to you for any loss of enjoyment or wasted expenditure.
9.2 Our and the Event Partner(s)' liability to you in connection with the event and the Item you have purchased shall be regulated by applicable law (in particular by the Consumer Code) and by this purchase policy and shall not extend to beyond such provisions. In particular, neither we nor the Event Partners shall be liable for facts or adverse events caused by you or by facts for which, under contract or at law, we may not be held liable.
10.1	The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
11.1 If you have any queries or complaints regarding your purchase, contact us at Ticketmaster Italia S.r.l., via Pietrasanta n. 14 20141 Milan, quoting your order number given to you at the conclusion of placing the order.
12.1 This purchase policy and the purchase agreements are governed by, and construed in accordance with, the laws of the Republic of Italy (in particular by Legislative Decree No. 206 of 06/09/2005 –clauses from 46 to 67 – and by Legislative Decree No. 70 of 09/04/2003 on e-commerce) and shall be interpreted accordingly.
12.2	Any dispute arising from, and in connection with, this purchase policy or from a purchase agreement shall be submitted to an alternative dispute resolution proceedings consistently with articles 141 and ss. of the Consumer Code. In case you activate such proceedings, we assure our participation to a negotiation meeting you can activate before RisolviOnline, an independent service supplied by Arbitral Chamber of the Camera di Commercio of Milan.
12.3.	You are also entitled to activate the online dispute resolution proceedings available on http://ec.Europa.eu/cosumers/odr