Source: https://www.audi.com/en/privacy-audi-connect.html
Timestamp: 2020-08-08 15:42:38
Document Index: 567369782

Matched Legal Cases: ['Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6', 'Art. 6']

Privacy Audi Connect | audi.com
Privacy Audi Connect
Data Protection Notice Audi Connect
1 MMI Data Protection Notice
This data protection notice provides information about how your personal data are processed by AUDI AG, Auto-Union-Strasse 1, 85057 Ingolstadt ("we") in connection with data processing and data transmission from your vehicle.
1.1.1 Who is responsible for data processing and whom can I contact if I have questions?
The organisation responsible for processing your personal data is: AUDI AG, Auto-Union-Strasse 1, 85057 Ingolstadt, Germany.
If you have any data protection concerns, you can also contact our company data protection officer:
AUDI AG, company data protection officer, Auto-Union-Straße 1, 85057 Ingolstadt
1.1.2 What data does my vehicle process?
Electronic control units have been installed in your vehicle. Control units process data that they receive, for example, from vehicle sensors, that they generate themselves or that they share among one another. Some control units are required to ensure that your vehicle functions safely, others help you while drive (driver assistance systems), and others provide comfort or infotainment features.
Below is some general information about data processing in your vehicle. Specific information can be found in the relevant operating manual, which is available online and, depending on its features, digitally in your vehicle as well, in the section on the relevant features and below under "Special information".
b) Personally identifiable data
Each vehicle has a unique vehicle identification number. In Germany, this vehicle identification number can be used to obtain information about the current and past owners of the vehicle from the Federal Motor Transport Authority. There are other ways to use the data collected from the vehicle to learn about the owner or driver of the vehicle, e.g. via the number plate.
So the data generated or processed by the control units may be personally identifiable or may, under certain circumstances, become personally identifiable. Depending on the vehicle data that are available, if may be possible to draw conclusions about, for example, you driving behaviour, your location or route or user behaviour.
c) Statutory data disclosure requirements
Where there are statutory requirements, manufacturers are generally obliged, in response to requests by government agencies, to provide data stored by the manufacturer in individual cases and to the extent necessary (e.g. to assist with the investigation of a criminal offence).
With the scope of the applicable law, government agencies are also authorised to read data from vehicles themselves in individual cases. For example, if there is an accident data can be read from the airbag control unit to help with the investigation of the accident.
Operating data in the vehicle. Control units process data in order to operate the vehicle. This includes, for example:
These data are generally temporary; they are not stored after the vehicle is no longer in operation and are only processed in the vehicle itself. Control units often have data storage units (including the vehicle keys). These are used to temporarily or permanently document information about the vehicle status, component stress, maintenance requirements and technical events and errors.
Depending on the technical equipment, the following will be stored:
Operational statuses of system components (e.g. fluid levels, tyre pressure, battery status)
Discrepancies of system states, faults and defects in important system components (e.g. lights, brakes) which lead to an event memory entry in the internal vehicle systems
System responses in special driving situations (e.g. deployment of airbags, use of stability control systems),
For electric vehicles, the state of charge of the high-voltage battery, estimated range.
In special cases (e.g. when the vehicle has detected a malfunction), it may be necessary to store data that would otherwise only be temporary. When you use services (e.g. repair services, maintenance work), it may, where required, be necessary to read and use the stored operating data together with the vehicle identification number. The data may be read from the vehicle by an employee of the service network (e.g. workshops, manufacturer) or third parties (e.g. breakdown service centres). The same applies for warranty cases and quality assurance measures. The readout is generally carried out via the statutorily prescribed connection for on-board diagnostics (OBD). The operating data that is read out documents the technical conditions of the vehicle or individual components help with the error diagnosis, compliance with maintenance obligations and quality improvement. These data, especially information about component stress, technical events, operating errors and other errors are sent together with the vehicle identification number to the manufacturer, if necessary. The manufacturer is also subject to product liability. The manufacturer also uses operating data from the vehicle for recalls. These data may also be used to review warranty and guarantee claims by customers. Error storage units in the vehicle can be reset by a service centre as part of repair or service work or at your request.
You can save comfort settings and customisations in the vehicle and modify or reset them at any time. Depending on the vehicle equipment, these include for example:
Chassis and climate control settings,
Driver assistance system and driver information system,
Settings in the instrument cluster and infotainment system,
Within the framework of the selected equipment, you can add data to the vehicle infotainment features yourself. Depending on the vehicle equipment, these include for example:
Multimedia data, such as music, videos or photos for replay in an integrated multimedia system,
Address book data for use in conjunction with an integrated speaker phone system or an integrated navigation system,
Entered navigation destinations,
Data about the use of internet services.
These comfort and infotainment features can be stored locally or they can be located on a device that you have linked with the vehicle (e.g. smartphone, USB stick or MP3 player). If you have entered the data yourself, you can delete it at any time.
These data are only transmitted from the vehicle at your request, particularly as part of the use of online services in line with the settings selected by you. Further information about online services can be found in Section 3.
Smartphone integration, e.g. Android Auto or Apple CarPlay
If your vehicle has the corresponding equipment, you can link your smartphone or other mobile device to the vehicle so you can control the control elements integrated in the vehicle. If you do, you can have video and sound from your smartphone stream via the multimedia system. At the same time, certain information will be transmitted to your smartphone. Depending on the type of integration, this includes for example, location data, day/night mode and other general vehicle information. More information can be found in the operating manual for the vehicle/infotainment system as well as under "Special information".
The integration enables the use of selected smartphone apps, such as navigation or music replay. There is no further interaction between the smartphone and the vehicle; in particular, there is no active access to vehicle data. The type of other data processing is determined by the provider of the app used. Whether and which settings you can adjust depends on the relevant app and your smartphone’s operating system.
If your vehicle has a wireless internet connection, this will enable you to share data between your vehicle and other systems (the data servers of AUDI AG or the data servers of service providers). In certain countries, the wireless internet connection is enabled by an on-board transmitting and receiving unit (installed by us) or via a mobile device provided by you (e.g. a smartphone). This wireless internet connection enables the use of online features (information and control services for your vehicle). These include online services and apps that are provided by us or other providers (the "Audi connect services" or the "services").
Information about the individual services can be found under "Special information" in Sections 4 and 5.
For AUDI AG online services, the relevant features are described in the appropriate location (e.g. the vehicle infotainment system (MMI), manufacturer website). The related data protection information can be found below under "Special information". Personal data may be used to provide online services. The data exchange necessary for this purpose is carried out over a secure connection, e.g. via the AUDI AG IT systems provided for this purpose. Personal data is only collected, processed and used beyond the scope of the provision of the services on the basis of a statutory authorisation, e.g. as part of a statutorily required emergency call system, if there is a contractual agreement or if consent has been obtained.
You can have the services and features (some of which are subject to charges) and – depending on the vehicle – in some cases the entire wireless internet connection activated or deactivated. This does not include statutorily required features and services, such as an emergency call system.
If you use the online services of other providers (third parties), these services are the responsibility of and subject to the data protection terms and terms and conditions of use of the relevant provider. We generally have no influence over the information that is shared.
You can learn more about the type, scope and purpose of the personal data that is collected and used during the use of third-party services from the relevant service provider.
2 Special information about online services – general
In section 2 of this data protection notice, you will find general information about how your personal data are used in the scope of the services and the rights to which you are entitled according to the data protection regulations.
2.1 What data do we process and where do these data come from?
Your vehicle sends certain data to our IT systems or the IT systems of service providers we use. On the basis of the data sent from your vehicle, we provide you with a service or content that we deliver directly from our IT systems or via the IT systems of our service providers to your vehicle. At minimum, this requires the technical allocation of a query to a service to a vehicle. This allocation is done either via your vehicle’s vehicle identification number or an alias. We process your personal data from the vehicle for various purposes in compliance with the provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (FDPA). The specific data and purposes of the data processing are mainly based on the relevant vehicle and the vehicle equipment and the services used. Please note that the services given here may not all be available in your vehicle or country.
With so-called swarm services, the data from many vehicles is used to provide security and comfort features in your vehicle. As with online navigation features, the data is transmitted in anonymised form, with a different alias (session ID) in each driving cycle1. As location-based services are involved, it is necessary to send and process precise location information in a timely manner. The vehicle identification number is not transmitted to the processing systems of AUDI AG or the service providers involved. The data are only collected if the related services in your vehicle have been activated. For details about which data are transmitted for which service, please see the description of swarm services under Section 3. In addition to these service-specific data, the metadata required to provide the service are also transmitted: time stamp, information about the software versions used, the map or map tile versions used.
Further details about the specific data categories that are processed as well as the corresponding sources can be found under the "Special information" section for each service ("Special information – service name").
2.2 For which purposes do we process your data and on what legal basis?
The specified data processing for each service is necessary to provide a service used by you in fulfilment of a contract (performance of a contract with you or in order to take steps at your request prior to entering into a contract (Art. 6, para. 1, sub-para. 1b) GDPR)) as well as to investigate disruptions and ensure system security, including the detection and tracking of unauthorised access attempts and access to our IT systems on the basis of our legal obligations in the area of data security as well as our legitimate interests in correcting disruptions, ensuring system security and detecting and tracking unauthorised access attempts and access to our IT systems (required to safeguard the legitimate interests of AUDI AG or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child (Art. 6, para. 1, sub-para. 1f) GDPR)).
In individual cases, data may be processed to safeguard or defend legal claims on the basis of our legitimate interests (Art. 6, para. 1, sub-para. 1f) GDPR.
If we process the personal data of other passengers, we do so to provide services used by you or the other passenger or to safeguard our legitimate interests in fulfilment of a contract with the relevant contractual partner (Art. 6, para. 1, sub-para. 1b) GDPR or Art. 6, para. 1, sub-para. 1f) GDPR).
With so-called swarm services, the service provider aggregates the data that it processes for the provision of the service with data from other vehicles and it stores the aggregated results without reference to the vehicles. Our service provider processes these data to optimise and enhance services to safeguard legitimate interests in order to provide customers with high-quality service (required to safeguard the legitimate interests of AUDI AG or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child (Art. 6, para. 1, sub-para. 1f) GDPR). Doing so makes it necessary to process and store the precise location information with the relevant events; there is no reference to your vehicle or you personally.
If we process data for other purposes or on a different legal basis, we specify this, together with the relevant legal basis, separately under "Special information – service".
2.3 Am I obliged to provide data?
In the framework of our business relationship, you must only provide us with personal data that are necessary to commence and carry out a business relationship, or which we are legally obliged to collect. Without these data, we would generally have to refuse to conclude the contract or carry out the order, or it would no longer be able to carry out an existing contract and it may have to be terminated. This means for the use of a service it is necessary for you to provide the specified data. If you do not provide the data, we cannot provide you with the service.
Within AUDI AG, those entities receive your data that require it to fulfil our contractual and legal obligations as well as to protect our legitimate interests.
Service providers (so-called processors) employed and commissioned by us may also receive data for these purposes.
Your personal data will generally only be given by us to third parties if this is necessary for the fulfilment of the contract, if we or the third party have a legitimate interest in the disclosure of the data or if you give your consent.
Details about the processors we employ as well as other recipients who receive personal data can be found in the section "Special information – service".
In addition, data may be transmitted to third parties (including investigative or security authorities) if we are required to do so on the basis of statutory provisions or an enforceable regulatory or judicial authority.
2.5 Will my data be transmitted to a third country?
Please note that not all third countries have a level of data protection recognised as adequate by the European Commission. If data is transmitted to third countries where the level of data protection is not adequate, we ensure that the recipient either has an adequate level of data protection (e.g. through self-certification by the recipient as part of the EU-US Privacy Shield, or the agreement of the European Union’s so-called EU standard contractual clauses with the recipient) or the express consent of our users.
You can obtain from us a copy of the specifically applicable or agreed rules ensuring an adequate level of data protection. Please see the contact information under the "Contact" section.
Details about data transmissions to third countries can be found in the section "Special information – service".
We store your data as long as required to provide our services to you or we have a legitimate interest in continuing to store them, particularly to correct faults or to optimise services. We only store the data that we need for the relevant purpose, or we create an alias or anonymise the data processed beyond what we require for the provision of our services to the extent possible.
In addition, we are subject to various storage and documentation obligations, which are based on, among other things, the German Commercial Code (Handelsgesetzbuch , or HGB) and the German Fiscal Code (Abgabenordnung , or AO). The storage and documentation periods prescribed in these codes are up to ten years. The storage period is also determined on the basis of the statutory periods of limitation, which under, for example, Sec. 195 ff. of the German Civil Code (Bürgerliches Gesetzbuch, or BGB) can be up to 30 years, although the normal period of limitation is three years.
If specific details are available, you will find further information in the section "Special information – service".
Depending on your vehicle equipment, you can deactivate the collection of certain personal data using your vehicles privacy settings. Deactivation means that the services using these data cannot be provided and therefore cannot be used. Please note that the emergency call service cannot be deactivated using this function and continues to send the data necessary to provide the services. In addition, for security reasons the Audi connect key cannot be deactivated using the privacy settings.
Information: You have the right to receive information about the data stored about you at AUDI AG as well as the scope of the data that is processed and shared, and to obtain a copy of your personal data that we have on file.
Correction: You have the right to request immediate correction of information related to you that is incorrect as well as completion of incomplete personal data that AUDI AG has on file for you.
Deletion: You have the right to request immediate deletion of the personal data on file for you at AUDI AG if the statutory requirements for doing so have been met.
Limitation of processing: Under certain conditions you have the right to request that the processing of your personal data be limited (i.e. the designation of stored personal data with the aim of limiting future processing of it). These conditions are:
Data transferability: If we process the personal data that you have provided us on the basis of your consent or a contract (including your employment contract) in an automated manner, you have the right to receive the data in a structured, commonly used and machine-readable format, and to transmit these data to another controller without being prevented from doing so by AUDI AG. You also have the right to request that the personal data be transmitted directly from AUDI AG to another controller if this is technically feasible and provided that doing so does not affect the rights and freedoms of other persons.
Objection: If we process your personal data on the basis of legitimate interests or in the public interest, you have the right to object to the processing of your data for personal reasons. You also have an unlimited right to object if we process your data for our direct advertising. Please see the separate information provided in the section "Information about your right to object".
In certain cases, we grant you an additional unlimited right to object as part of the weighing of interests, including through the privacy settings (deactivation option). For more details, see the section "Special information – service".
Revocation of consent: If you have granted consent for the processing of your personal data, you can revoke this consent at any time. Note that such revocation only applies to future processing. Any processing carried out before the revocation is not affected.
Complaints: You also have the right to lodge complaint with a data protection authority if you believe that your personal data was processed unlawfully. You have the right to lodge such a complaint irrespective of any other administrative or judicial remedies. The address of the relevant data protection authority for AUDI AG is:
2.8.1 Right to object for personal reasons
If we receive an objection, we will no longer process your personal data, unless,
2.8.2 Object to the processing of your data for our direct advertising
2.8.3 Exercising the right to object
If you have questions about this data protection notice or about the processing of your personal data by AUDI AG, or if you would like to assert your data protection rights, please contact us using the following contact details:
3 Special information about online services – specific service information
Please note that some online services are offered not only via the MMI, but also via the relevant optional Audi rear seat entertainment system and can also be used there as well. The following information regarding data processing applies accordingly.
3.1 Special information – vehicle registration and login
In order for us to be able to provide the online services in your vehicle and to ensure communication with your vehicle, your vehicle logs in to our IT system during each driving cycle.
As part of the registration of your vehicle, we process the following data or categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner). If you use personalised services, your login details for your myAudi account that you enter in the vehicle will be transmitted to our IT systems. As a result, certain data that you save in your myAudi account will also be available in the vehicle (for further details, see the information for the relevant services).
For the use of many online services credentials are transmitted to your vehicle (e.g. an OAuth token), which makes it possible for our service providers to review the authorisation to use a service. We only transmit the credentials to the service provider without your vehicle identification number or any other specific personally identifiable information about you or your vehicle (anonymised authorisation). Information about the use of anonymised authorisation can be found in the sections on the individual services.
We process the aforementioned data to review, register and authenticate your vehicle in our IT systems in order to provide the Audi connect services and to display your license status in the vehicle. In order to review your authorisation to use services your vehicle is logged into the AUDI AG IT systems during each driving cycle2.
In addition to your vehicle identification number we also log the time and type of service used in order to detect and analyse disruptions in order to safeguard our legitimate interests. The log data are saved for these purposes for four months.
3.2 Special information – point of interest search (charging station, fuel prices, parking information, weather, travel information, train information, flight information, restaurant search, hotel search), point of interest search with Google
Various service providers are used to provide convenient searches by different POIs (points of interest) via your MMI system or your myAudi app. The data are transmitted in accordance with the principle of data economy. Under this principle, all queries from your vehicle are anonymised where possible.
In the course of providing the services, your vehicle sends the following data or categories of data to the AUDI AG IT systems when a search query is submitted in order to process the query: the time the service is accessed and the type of search query submitted via the MMI, the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the selected system language, the vehicle location (location data place and time) and/or the location that you yourself have defined – although no information is provided about whether you entered the vehicle location or search location yourself.
If you are able to use voice control for the POI search, your vehicle will also send your voice data after this function has been activated.
The AUDI AG IT systems then forward the queries to the relevant content provider for provision of the requested information. There is no transmission of the vehicle identification number or other identifying features that would make it possible to allocate the query to a vehicle or a person. However, because location-based services are involved your current location (of the vehicle or myAudi app) or the search location or route selected by you must be transmitted. The parameter of the search that is transmitted is the type of POI (e.g. hotel, restaurant, car parks) or the searched name. In addition, the system language and unit type, e.g. kilometres or miles, are also transmitted in order to provide the search results in the right language and unit.
We and/or the content provider process the aforementioned data in order to provide you with the requested information (e.g. charging stations, petrol stations, parking spaces, restaurants, train and bus schedules, flight departure and arrival times, etc.) in relation to your current location or the destination as well as for the other purposes specified in Sec. 2.2.
Following is a list of the individual services with information about the service providers.
Online POI search: This service makes it possible to search for a number of POIs in various categories, e.g. restaurants, hotels, transport facilities, leisure facilities, etc.
The following content providers are used for this purpose: HERE Global B.V. Kennedyplein 222 -226, 5611 ZT Eindhoven, Netherlands; Yelp Inc., 140 New Montgomery, San Francisco, CA 94105, USA; Neofonie GmbH, Robert-Koch-Platz 4, 10115 Berlin
Fuel prices: This service makes it possible to search for current fuel prices. In addition to general parameters, your vehicle’s fuel type is also transmitted. The content provider is: OPISNAVX, Chemin de la Mairie 24, CH-1258 Perly.
Charging stations: This service makes it possible to search for appropriate charging stations. The content provider is: YellowMap AG, CAS-Weg 1-5, D-76131 Karlsruhe, https://www.yellowmap.com.
Parking information: This service makes it possible to search for parking spaces and car parks. The content provider is: Parkopedia, Great Guildford Street, London, UK.
Travel information: This service makes it possible to search for sights. The content provider is: Neofonie GmbH, Robert-Koch-Platz 4, 10115 Berlin, https://www.neofonie.de/.
Travel (travel guide and city events): This service makes it possible to search for sights and events. The content provider is: wcities, 512 2nd Street Second Floor, San Francisco, CA 94107, USA. For details about the transmission of your data to content providers in the USA, please see the information in Sec. 2.5.
Weather: This service makes it possible to search for weather information. The content provider is: Meteo-Group Deutschland GmbH, Am Studio 20a, 12489 Berlin.
Traininformation: This service makes it possible to search for train stations and bus stops and their arrivals and departures. The content provider is: HaCon Ingenieurgesellschaft mbH, Lister Str. 15, 30163 Hannover.
Flightinformation: This service makes it possible to search for airports and their arrivals and departures. The content provider is: FlightStats, Inc., 522 SW 5th Avenue, Suite 200, Portland, OR 97204, USA. For details about the transmission of your data to content providers in the USA, please see the information in Sec. 2.5.
Navigation destinations powered by GoogleTM:
This service makes it possible to search for a number of navigation destinations in various categories, e.g. restaurants, hotels, transport facilities, leisure facilities, etc. If you use your myAudi app for the search, the queries involving Google destination searches will be sent directly to the service provider’s systems. In addition to anonymised information to authorise use of the service, the current vehicle location or the search location selected by you, the search text and the selected system language will also be transmitted. The service provider is: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland. Information about the stored data and the storage period can be found in the service provider’s data protection notice: https://policies.google.com/privacy?hl=en&gl=us
3.3 Special information – weather display on a map
In order to be able to provide you with current weather information for the selected map section in your navigation map, your vehicle sends its location on the currently displayed map section to the IT systems of AUDI AG. The weather data that is provided comes from Meteo-Group Deutschland GmbH, Am Studio 20a, 12489 Berlin. The data are not forwarded to this content provider.
3.4 Special information – online radio
The online radio service shows you a list of the radio stations available in your location as well as the radio station’s information about the current playlist.
As part of the service, we process the following data or categories of data from your vehicle: Vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the current system language, market, software version and current location of the vehicle (location data).
The data are transmitted via our service provider e.solutions GmbH
Despag-Straße 4a. 85055 Ingolstadt without your vehicle identification number to our content provider radio.de GmbH or when conducting an area search to our content provider radio.de GmbH Mühlenkamp 59, 22303 Hamburg and processed for the provision of the list of stations and the playlist as well as to optimise and enhance services to safeguard its legitimate interests and to enhance its services (Art. 6, para. 1, sub-para. 1f) GDPR).
3.5 Special information – hybrid radio
The hybrid radio service expands the list of available radio stations generated in the vehicle to include current station logos as well as the ability to listen to the station online.
As part of the service, we process the following data or categories of data from your vehicle: Vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), currently available broadcast stations, current country, current system language, software version. On this basis, we provide you information in your vehicle to provide you with the ability to listen to stations online as well as current station logos.
The data are transmitted to our service provider e.solutions GmbH Despag-Straße 4a. 85055 Ingolstadt without your vehicle identification number and processed by it for the provision of the list of stations as well as to optimise and enhance services to safeguard its legitimate interests and to enhance its services (Art. 6, para. 1, sub-para. 1f) GDPR).
3.6 Special information – system update
We use system updates to provide you with updates for your vehicle system for download and installation.
As part of the service, we process the following data or categories of data from your vehicle: Vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), software and hardware version as well as the serial numbers of the hardware in order to review whether there is an update for your vehicle system and to provide the correct update version.
We store these data together with the information about the update for the purpose of vehicle safety in order to provide our contractual services (fulfilment of a contract, Art. 6, para. 1, sub-para. 1b) GDPR).
3.7 Special information – online roadside assistance call
Using a call button in the vehicle, you can initiate a call to a call centre and request breakdown assistance in the event of a problem with the vehicle.
In the framework of the service, we process the following data and categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the time stamp of the data collection, vehicle condition and diagnostic data, in particular mileage, oil level, clean diesel data (number of engine starts and distance remaining), distance remaining and time until next service interval, currently active warning lights/messages in the instrument cluster, the number of a fault event (including time stamp and mileage as at the fault entry), fuel tank level, history of warning lights/messages, the state of charge of the battery, information about whether the driver activated the online roadside assistance using the call button or if the online roadside assistance call was initiated by the system, HMI language setting, location data and direction, seat belt status, severity of crash, location of collision, remaining range and SIM card data.
The service is automatically activated by default and cannot be deactivated. However, we ensure that your vehicle cannot be tracked during normal use using this service, i.e. there is no electronic tracking. The roadside assistance call can be cancelled at any time.
Your vehicle sends these data when you initiate the online roadside assistance call and confirm transmission of the data from the vehicle.
We process the aforementioned data to provide the service in order to assist you as quickly as possible in the event of a breakdown.
If necessary to provide the service, the data and your call will be sent to a call centre used by us to process roadside assistance calls (CCWelcom GmbH, Zeppelinstraße 48, 14471 Potsdam) – however, only the minimum information necessary to properly respond to emergency calls will be transmitted. The call centre agent receives information from the data sent so that he/she can help as quickly as possible. If necessary for roadside assistance, these data may be given orally to third parties such as towing companies.
For documentation purposes, after the call has been completed and the issue resolved the call centre only stores the conversation history, mileage and vehicle identification number; all other data are deleted within 24 hours.
3.8 Special information – private emergency call
The emergency call service is an emergency call that is either made automatically when internal vehicle sensors are activated or manually (by pressing a button) by one or more vehicle occupants.
As part of the service, we process the following data or categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), administrative (information on whether the emergency call was made manually or automatically, the current position of the vehicle (location data place and time), the vehicle energy storage method (e.g. petrol, diesel, gas, etc.), time of the emergency event, number of passengers in the vehicle, language setting, severity of crash (measurement points: front, left, right and rear and if the vehicle has overturned), seating positions of passengers, door status. The vehicle positions before and after the emergency event are also stored in the vehicle. The last vehicle position before the most recent time that the vehicle was switched off is always stored in the vehicle, even if no emergency call event is stored. This means that at least the last known location can be transmitted to the call centre if an accident occurs but no current location can be calculated and transferred to the call centre.
When an emergency call is triggered, the vehicle sends the aforementioned data to our call centre, Bosch Service Solutions GmbH, Lahnstraße 34-40, 60326 Frankfurt am Main. The call centre establishes an audio connection between the vehicle occupants and the nearest emergency control centre (police, control room, traffic police) and transmits the data needed for the emergency response onwards as appropriate.
The data for processing the emergency call are not sent to us, but rather directly to the call centre. In some vehicle models, the individual emergency calls are logged in a ring buffer (limited to data documenting that an emergency call has occurred – not the content of the emergency call) and continuously overwritten. The call centre records the emergency call (voice call) and stores the recording (to allow for possible questions/callbacks in the vehicle) for 24 hours. The other data from the emergency call are stored for a period of ten years.
The service is automatically activated by default and cannot be deactivated. We ensure that your vehicle cannot be tracked during normal use using this service, i.e. there is no electronic tracking.
Details about data processing as part of the statutory emergency call can be found in the information about this service.
3.9 Special information – privacy settings
You can change certain privacy settings in your vehicle menu and use the menu to deactivate the transmission of various data categories or deactivate individual services. Authorised users of the vehicle can access your current settings in the myAudi account or via the app.
As part of the service, we process the following data or categories of data from your vehicle: vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the selected privacy setting.
We process the aforementioned data in order to show you and authorised users the privacy settings in the myAudi web portal and in the Audi smartphone app.
3.10 Special information – Audi service appointment online
This Audi connect service is a personalised service. This means that a separate and individual myAudi account must be registered and opened to use the service. You can configure the service in your myAudi account and transmit certain data and content required for the functions of your Audi connect services to your vehicle (via your mobile network connection) and also allow certain vehicle data to be transmitted from the vehicle to us (as described below).
As part of the service, we process the following data or categories of data that you enter in myAudi: selected Audi service partner, contact details (name, phone number, e-mail, preferred communication channel).
In the framework of the service, we process the following data and categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the time stamp of the data collection, vehicle condition and diagnostic data, in particular mileage, oil level, clean diesel data (number of engine starts and distance remaining), distance remaining and time until next service interval, currently active warning lights/messages in the instrument cluster, the number of a fault event (including time stamp and mileage as at the fault entry), fuel tank level, history of warning lights/messages and the state of charge of the battery.
We process the aforementioned data in order to provide the service and to proactively initiate the vehicle service agreement if a service interval is approaching. After the user has agreed and the service date has arrived, the vehicle transmits the vehicle condition and diagnostic data as well as the user’s contact details (as entered by the user in his/her myAudi account) to the Audi service partner specified in his/her myAudi account. The service partner then contacts the user by telephone or e-mail to plan the appointment. The transmitted data helps with planning security, i.e. the service partner can estimate the amount of time required for the maintenance or repair appointment, order replacement parts in a timely manner, schedule a replacement vehicle, etc. Your selected service partner processes the data for scheduling the appointment, contacting you and carrying out the individual service.
The data relevant for the Audi service appointment service are stored for three months so that an appointment can be arranged during this time period.
The service is only activated once the user’s profile data have been entered in the user’s myAudi account and the user has accepted the data protection notes in the myAudi account. It can be deactivated at any time in the myAudi account during its period of use.
3.11 Special information – local hazard information (swarm service)
The local hazard information service shows you areas where there are hazards (slippery areas, breakdowns, accidents, obstructed views). To do this, when it detects a hazardous area your vehicle sends you the type of hazardous area, the time it was detected, the GPS positions of the vehicle in front of, next to and behind the detected hazardous area, together with time stamps and information from the vehicle sensors regarding the vehicle speed, direction of travel and metadata about the quality of the sensor data. These data are sent to the service provider’s IT systems when a hazardous area is detected. The data are processed and stored there until the area is no longer hazardous (maximum of one hour). To query a hazardous area, your vehicle also sends the selection of relevant map tiles (tiles along the route and current vehicle position) to this service provider’s IT systems at regular intervals. The service provider for the local hazard information service is: e.solutions GmbH, Despag-Straße 4a, 85055 Ingolstadt. The processed data are sent without any personally identifiable information (in particular, without a session ID) for use in other vehicle models to another service provider: HERE Global B.V. Kennedyplein 222 -226, 5611 ZT Eindhoven.
3.12 Special information – online traffic signs (swarm service)
The online traffic signs service updates the speed limits stored on your MMI system. To do this, your vehicle sends the detected traffic signs and the vehicle’s GPS positions before, at and after the detected signs, together with time stamps and information from the vehicle sensors regarding the vehicle speed, direction of travel and metadata about the quality of the sensor data. These data are continuously sent to the service provider’s IT systems. This is necessary to be able to localise the traffic signs correctly. The data are processed there. For quality assurance purposes and to ensure the accuracy of the information, it is necessary to store the transmitted data for up to one week. After this period, the transmitted data are automatically deleted. Only the products of the data processing, i.e. the traffic signs with their position and last date of detection, remain stored until they are overwritten with new detection information. At that point, there is no longer an alias (session ID) for you. To query a traffic sign, your vehicle also sends the selection of relevant map tiles (tiles along the route and current vehicle position) to this service provider’s IT systems at regular intervals. The service provider for the online traffic sign service is: e.solutions GmbH, Despag-Straße 4a, 85055 Ingolstadt. The processed data are sent without any personally identifiable information (in particular, without a session ID) for use in other vehicle models to another service provider: HERE Global B.V. Kennedyplein 222 -226, 5611 ZT Eindhoven.
3.13 Special information – street parking spaces (swarm service)
The street parking spaces service makes it possible to search for and show street parking spaces. To do this, your vehicle sends data about the parking process when moving into and out of a parking space, the GPS positions of the vehicle before and during the parking process, together with time stamps and information from the vehicle sensors regarding the vehicle speed, direction of travel and metadata about the quality of the sensor data. These data are sent to AUDI AG’s IT systems. They are not stored there, but are instead forward directly to the service provider. The data are processed there. The service provider for the street parking spaces service is: Parkopedia, Great Guildford Street, London, UK. When you search for a street parking space the search position (which may correspond to your current vehicle position) is transmitted to the service provider. The information is communicated to the service using an alias (session ID).
3.14 Special information – Audi connect key
The "Audi connect key" Audi connect service is a personalised service with security implications. It enables the user to open, start and lock the vehicle. Before being able to use the service, the user is required to register on the myAudi portal/create a myAudi account and to perform verification as the key user. The MMI connect app must also be downloaded to use the Audi connect key.
The following personal data are transferred to AUDI AG's IT systems by a user's mobile device for the purpose of authentication and authorisation to ensure that the Audi connect key is assigned properly to the device: ICCID, device type, app version and OS version. These data are stored in AUDI AG’s IT systems until the device is no longer authorised together with the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner) and the assigned key for the purpose of authentication and checking authorisation. This is necessary for the device to be detected as an authorised key.
The allocation of an Audi connect key to a user also links the corresponding vehicle to the user. The user can then view the vehicle and the vehicle's equipment in his/her myAudi account. The main user can see which users (e-mail address) are assigned to the vehicle with which key names (which the main user has personally set).
When the Audi connect key is used, i.e. when the vehicle is opened, started and locked using the mobile device, data are sent from the mobile device to the vehicle using near field communication (NFC). These data are not forwarded to AUDI AG.
In addition, when the Audi connect key is used, the following data are also transferred to AUDI AG’s IT systems and logged and stored for the purpose of monitoring and ensuring the security of the service in fulfilment of the contract: ICCID of the mobile device, vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), key status and authorisation status, type of use (e.g. opening the vehicle) and time of use in the event of changes.
3.15 Special information – WLAN hotspot
You can use your mobile device in your vehicle to set up a WLAN hotspot for your vehicle.
As part of the service, we process the following data or categories of data from your vehicle: MAC address and name of device in use. The data are stored in the vehicle to allow you to reconnect to your device more quickly. The WLAN hotspot may use the data plans service. Learn more about this service in myAudi.
We process the aforementioned data to provide the service in order to enable you to use the WLAN hotspot.
3.16 Special information – online navigation
The online navigation service provides you with routes calculated online, taking account of current traffic conditions. To do this, the current position of your vehicle, the desired destination and settings such as route criteria and traffic information settings must be transmitted. The data are transmitted in accordance with the principle of data economy. Under this principle, all queries from your vehicle are anonymised. The review of the usage authorisation is conducted anonymously. During each driving cycle, the data are transmitted with a different alias (session ID) to the service provider. The service provider does not receive your name or your vehicle identification number. The data transmitted to the service provider are only used to provide, optimise and enhance the service. In addition to the aforementioned service-specific data, the metadata required to provide the service are also transmitted: time stamp, information about the software versions used, the map or map tile versions used. The service is provided by the following service provider: HERE Global B.V. Kennedyplein 222 -226, 5611 ZT Eindhoven, the Netherlands.
3.17 Special information – 3D city models
3D city models provide you with a three-dimensional view of buildings in the map view. Doing so requires data about the map tiles that are currently be loaded (ID and version). To this end, we process the following data from your vehicle: tile area where your vehicle is located. The data are transmitted in accordance with the principle of data economy. Under this principle, all queries from your vehicle are anonymised. The review of the usage authorisation is conducted anonymously. During each driving cycle, the data are transmitted with a different alias (session ID) to the service provider. The service provider does not receive your name or your vehicle identification number. The data transmitted to the service provider are only used to provide, optimise and enhance the service. In addition to the aforementioned service-specific data, the metadata required to provide the service are also transmitted: time stamp, information about the software versions used, the map or map tile versions used. The service is provided by the following service provider: HERE Global B.V. Kennedyplein 222 -226, 5611 ZT Eindhoven, the Netherlands.
3.18 Special information – online traffic information
Online traffic information provides you with information about current traffic events and displays the flow of traffic on the map and along the route of your MMI system or your myAudi app. To do so, your vehicle sends the following data to AUDI AG’s IT systems: current position of your vehicle (used in the vehicle) and the current map section to be displayed (used in the myAudi app), the desired destination and the settings related to traffic information. When used in the myAudi app, these data are sent to the following service provider for delivery: HERE Global B.V. Kennedyplein 222 -226, 5611 ZT Eindhoven, the Netherlands. When used in your vehicle, the data are sent to the following service provider for delivery: TomTom Germany GmbH & Co KG, Am Neuen Horizont 1, 31177 Harsum, Germany. In order to provide, optimise and enhance the service, over the course of a driving cycle this service provider continuously receives the current vehicle position (GPS data), the numbers of the streets driven and information from the vehicle sensors regarding the vehicle speed, direction of travel and metadata about the quality of the sensor data. These data are assigned an alias (session ID) and sent continuously to the service provider. A new alias is assigned during each driving cycle. The service provider does not receive your name or your vehicle identification number.
3.19 Special information – online map update
With this service, the navigation database can be updated online directly in the vehicle. To do this, information about the software versions used and the versions of the navigation map packages currently installed in your vehicle are sent to the service provider. The data are transmitted in accordance with the principle of data economy. Under this principle, all queries from your vehicle are anonymised. The review of the usage authorisation is conducted anonymously. The service provider does not receive your name or your vehicle identification number. The service provider for this service is: e.solutions GmbH, Despag-Straße 4a, 85055 Ingolstadt. The map packages are sent via the AUDI AG IT systems.
3.20 Special information – myAudi Navigation
With myAudi Navigation you can use your myAudi account to synchronise navigation data between your compatible vehicles, your myAudi app and the myAudi portal. When you do this, your favourites (navigation destinations), recent destinations, home and work address, the destinations sent to the vehicle and saved trips are transmitted so you can use these destinations on all of your compatible devices. The synchronisation is done automatically.
In order to be able to provide you with personalised route suggestions (personal route assistance), additional information about the routes travelled (exact route) and parking locations, including the time and date and the traffic conditions at this time, are synchronised. This function is also synchronised automatically if it has been activated.
If your vehicle supports the e-tron route planner, additional information about energy consumption, vehicle climate data, the vehicle’s climate control settings and charge data will be transmitted so we can provide route suggestions in your vehicle, taking account of the available charging stations and the electric range of your vehicle.
3.21 Special information – navigation with Google Earth™/navigation with Google Maps™ satellite images
In order to be able to display a high-resolution map with satellite images in MMI or the myAudi app, information about the map section that is to be displayed is transmitted to our service provider for the delivery of the satellite images. The data are transmitted in accordance with the principle of data economy. Under this principle, all queries from your vehicle are anonymised. The review of the usage authorisation is conducted anonymously. During each driving cycle, the data are transmitted with a different alias (session ID) to the service provider. The service provider does not receive your name or your vehicle identification number. In addition to the aforementioned service-specific data, the metadata required to provide the service are also transmitted: time stamp, information about the software versions used, the map or map tile versions used. The satellite images are sent to the following service provider: HERE Global B.V. Kennedyplein 222 -226, 5611 ZT Eindhoven, the Netherlands. If the service provider does not have current satellite images on file for the map section to be displayed, it contacts the following service provider to request the satellite images: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland. The latter service provider does not receive any personal data from you for this purpose. In particular, it does not receive the session ID or vehicle-specific data. Information about the stored data and the storage period can be found in the service provider’s data protection notice: https://policies.google.com/privacy?hl=en&gl=us
3.22 Special information – vehicle status report
The vehicle status report service enables you to view various vehicle data via myAudi or your mobile device. In the framework of the service, we process the following data and categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the current status of the doors (lock status) as well as the status of the windows, covers and, where applicable, the sunroof and retractable roof, spoiler status, fuel and oil level, mileage, total range, status of the parking lights, current warning messages, status of the parking brake, tyre pressure, time the data are sent and environmental data (outside temperature) and the state of charge of the battery for e-tron vehicles.
The corresponding data are sent directly to our IT systems when the vehicle is started or switched off, locked and unlocked, when the doors are opened or closed and when the state of charge of the 12V battery is critical as well as by submitting a request in myAudi or via the app on your mobile device. The data can then be accessed via the app or myAudi. In addition, your vehicle also sends the position of your vehicle when it is switched off. The vehicle status can be viewed by each user authorised by the main user for this vehicle in myAudi.
We process the aforementioned data in order to provide the service so that you and the other authorised myAudi users can access the information in myAudi. Only the most recent dataset sent from the vehicle is stored so that this information can be displayed to you; when a new dataset is sent, the old dataset is overwritten.
3.23 Special information – check connection test/licence status
You can check the status of the licences for the online services and the connection status of your vehicle in the vehicle. For example, if a service cannot be used, you can check here to see whether the licences have expired or your vehicle is offline. In the framework of the service, we process the following data and categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner) and the current connection status (online/offline) or the licence status of the vehicle.
After the vehicle has been switched off, the corresponding data are sent directly to our IT systems and are then available to you via the app on your smartphone and via myAudi. The vehicle status can be viewed by each user authorised by the main user for this vehicle in myAudi.
We process the aforementioned data to provide you the service in order to display the information about the connection status of your vehicle via the app and our IT systems.
3.24 Special information – country information
When you activate this service, information about speed regulations in a country will be displayed to you or such information will be available to access in your MMI. In the framework of the service, we process the following data and categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner) and the current vehicle position (location data).
After the vehicle has been switched off, the corresponding data are sent directly to our IT systems. We process the aforementioned data in order to provide the service to determine the relevant country information based on your current position and display it in the vehicle.
3.25 Special information – remote pre-heating
The Audi connect remote pre-heating service is a personalised service. This means that a separate and individual myAudi account must be registered and opened to use the service. You can configure the service, a pre-heating schedule, in your myAudi account and transmit certain data and content required for the functions of your Audi connect services to your vehicle (via your mobile network connection) and also allow certain vehicle data to be transmitted from the vehicle to us (as described below).
In the framework of the service, we process the following data and categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the planned start times, heating level (defrost or heat interior), availability of the pre-heating function (status tank empty, battery empty, system error), current status of the climate control (heat, ventilate, not active). Your vehicle sends these data when there is a change to a timer, the climate control status (start, end of a climate control process) and/or the availability of the pre-heating function with the time stamp to the AUDI AG IT systems.
We process the aforementioned data to provide the service in order to allow you to remotely control the pre-heating function via the app.
We store the settings of your timer until you change these yourself or you delete the allocation of the vehicle to your myAudi account. The climate control information from your vehicle is deleted each time a new dataset is sent, and as a result we only store the current dataset. In order to fulfil our contractual obligations and to safeguard our legitimate interests to ensure system security (Art. 6, para. 1, sub-para. 1f) GDPR), we store the last ten actions there.
3.26 Special information – remote locking and unlocking
This service allows you to lock and unlock your vehicle using your mobile device. As part of the service, we process the following data or categories of data from your vehicle: The vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the action carried out (lock/unlock), the status of the vehicle doors and covers and a time stamp as well as the ID of the mobile device used.
After the service has been carried out, the corresponding data are sent directly to AUDI AG and are then available to you via the app on your smartphone and via myAudi. The service can be deactivated in the myAudi portal by the main user.
We process the aforementioned data to provide the service in order to allow you to remotely lock and unlock your vehicle via the app.
We log the use of the service and store the actions for the purpose of system security and to prevent and trace vehicle thefts in fulfilment of the contract and to safeguard our legitimate interests in securing the service for up to five years.
3.27 Special information – remote honking and signalling
This service allows you to use your vehicle’s horn and turn signals remotely using your mobile device. As part of the service, we process the following data or categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the action carried out and a time stamp as well as the ID of the mobile device used, current position of your vehicle (location data) and position of your mobile device
We process the aforementioned data to provide the service in order to allow you to remotely use your vehicle’s horn and turn signals within a certain range via the app. The position of the vehicle and the device are needed in order to determine the range.
After the action has been carried out, the position data for your mobile device are deleted. We store the data for the most recent ten actions (action and time) in fulfilment of the contract and to safeguard our legitimate interests in securing the systems (Art. 6, para. 1, sub-para. 1f) GDPR) until you delete the allocation of the vehicle to your myAudi account. The oldest data are deleted whenever a new dataset is sent.
3.28 Special information – anti-theft alarm system
You can choose to be informed of a potential attempted theft via a communication channel selected by you. As part of the service, we process the following data or categories of data from your vehicle: Vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the detected event (triggering event) and a time stamp.
You can enter the preferred communication channel for receiving information about an event in your myAudi account. An alarm history is displayed in your myAudi account and stored to your myAudi account.
We process the aforementioned data to provide the service in order to provide you, as the main user or authorised user, warning notices about potential (attempted) thefts via the selected communication channel. You can view and delete the alarm history via your myAudi account. We store the data in connection with your myAudi account until you delete them or you delete the allocation of the vehicle to your myAudi account.
3.29 Special information – theft and tracking assistant
The Audi connect theft and tracking assistant service is a personalised service. This means that a separate and individual myAudi account must be registered and opened to use the service. The main user can configure the service and activate or deactivate it in your myAudi account.
In order to activate the service, we process the following data, which you enter when you activate the service in your myAudi account: Registration: Name and contact details (address, up to three mobile numbers) and information about the vehicle (colour, design, number plate), vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner). We send these data to our service provider Vodafone Automotive Telematics SA, Via S. Franscini 10, 6850 Mendrisio, Switzerland or to a local service provider that has been contracted in order to set up and activate the account.
If the vehicle detects a manipulation, it sends us and the service provider the following data or categories of data: manipulation event, current vehicle position (location data time and place), vehicle status data (mileage, battery power, speed, tank fill level, time from the vehicle, ignition status, engine status). The vehicle periodically sends the current vehicle position.
We transmit these data to our service provider. The service provider then contacts the main user using the stored contact details to report the alarm.
With the consent of the main user and if there is confirmation of a theft or if there is a report of a theft by the main user, the service provider sends the last known vehicle position to the national security and investigative authorities.
If the main user reports a theft, the aforementioned data can also be requested directly from the vehicle by the service provider.
We process the aforementioned data to provide the service in order to detect manipulation events and, in the event of a theft, to make it possible to locate your vehicle.
Only the main user can activate or deactivate this service. It is not switched off when the privacy settings are activated.
3.30 Special information – dictate SMS/e-mail and Google Voice destination entry
As part of the services, we process the following data or categories of data from your vehicle: The time the service is accessed and the speech data spoken by the user or the text for language recognition, language settings, when a destination is entered, the recognised search term and the current vehicle position (location data), anonymised ID for technical allocation of the query. In order to use the services, you must explicitly activate them using the relevant speech command or via the vehicle menu. The speech data are converted into a text/file format by our service provider and the results are sent back to the vehicle.
The data are processed in order to provide the service to convert spoken audio signals into text or data and send them back to the vehicle, for speech data based on the consent granted by you in the vehicle (Art. 6, para. 1, sub-para. 1f) A) GDPR).
If necessary in order to provide the service, the data will be sent to speech recognition service provider Nuance Communications Ireland Limited, 20 Merrion Road, Ballsbridge, Dublin 4, Ireland, or, for destination entries (addresses, special destinations, etc.), to Global B.V., Kennedyplein 222, 5611 ZT Eindhoven, the Netherlands or to Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.
3.31 Special information – online language recognition, online language output, dictate SMS/e-mail and Google Voice destination entry
As part of the services, we process the following data or categories of data from your vehicle: The time the service is accessed and the speech data spoken by the user or the text for language recognition, language settings, when a destination is entered, the recognised search term and the current vehicle position (location data), anonymised ID for technical allocation of the query. In order to use the services, you must explicitly activate them using the relevant speech command or via the vehicle menu. The speech data and text are converted into an audio or text/file format by our service provider and the results are sent back to the vehicle.
The data are processed in order to provide the service to convert spoken audio signals into text or data and send them back to the vehicle or to convert text into audio and read it out loud to the user in the vehicle, for speech data based on the consent granted by you in the vehicle (Art. 6, para. 1, sub-para. 1f) A) GDPR).
If necessary in order to provide the service, the data will be sent via our service provider e.Solutions GmbH, Despag-Straße 4a, 85055 Ingolstadt to speech recognition service provider Nuance Communications Ireland Limited, 20 Merrion Road, Ballsbridge, Dublin 4, Ireland, or, for destination entries (addresses, special destinations, etc.), to Global B.V., Kennedyplein 222, 5611 ZT Eindhoven, the Netherlands or to Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.
3.32 Special information – online speech recognition with Amazon Alexa
We process the following data and categories of data from your vehicle: the time the service is accessed and the speech data spoken by the user, language settings, the token provided by the service provider of the virtual assistant connected by you.
The data are processed to provide the service after it has been expressly activated.
If necessary in order to provide the service, the data will be sent via our service provider e.Solutions GmbH, Despag-Strasse 4a, 85055 Ingolstadt to the service provider connected by you. Currently, the service can be connected to Amazon Alexa.
In the framework of Audi connect, AUDI AG merely enables you to use the communication or information service that you have purchased separately from the virtual assistant (currently: Amazon Alexa) in the vehicle. This requires that you first register with the provider of the virtual assistant. In order to use it in the vehicle, you must send us the token generated by the virtual assistant. This token is stored to enable the use of the personalised information service in the vehicle so that you do not have to log in each time you want to use the service.
The usage conditions (and, if applicable, the data protection notes associated with them) which have already been agreed between you and the provider of the virtual assistant apply in the case of further data processing as part of the use of the service.
Current information from Amazon Alexa (especially in relation to the imprint, the usage conditions which may apply to the services as well as in relation to possible data processing by Amazon) can be found on the website of the service provider: https://www.amazon.de.
3.33 Special information – map display in the myAudi app and MMI Rear Seat Entertainment
In order to be able to display a current navigation map in MMI Rear Seat Entertainment and the myAudi app, information about the map section to be displayed is transmitted to our service provider. The data are transmitted in accordance with the principle of data economy. Under this principle, all queries from your vehicle are anonymised. The review of the usage authorisation is conducted anonymously. During each driving cycle, the data are transmitted with a different alias (session ID) to the service provider. The service provider does not receive your name or your vehicle identification number. In addition to the aforementioned service-specific data, the metadata required to provide the service are also transmitted: time stamp, information about the software versions used, the map or map tile versions used. The service is provided by the following service provider: HERE Global B.V. Kennedyplein 222 -226, 5611 ZT Eindhoven, the Netherlands.
3.34 Special information – traffic light information
The traffic light information service gives you information about upcoming traffic lights in the form of a recommended driving speed to ensure that you arrive at the next set of traffic lights while they are on green. If this is not possible, you will be shown the waiting time at the next set of traffic lights. To do this, your vehicle sends the current vehicle position (location/GPS position data) to IT systems at AUDI AG in order to retrieve information about relevant junctions nearby. It also sends information regarding passing through traffic lights after you have driven through a junction with connected traffic lights. This information includes the location and time as well as data on the junction and other service-specific attributes that are not attributable to individuals.
We process the aforementioned data in order to provide this service. We also process the data for purposes of quality assurance and checking whether the predictions of when traffic lights will change are correct, as well as for the purpose of creating anonymous and aggregated analyses and store this data for up to 12 months for the purpose of safeguarding our legitimate interests (Art. 6, para. 1, sub-para. 1f GDPR).
3.35 Special information – Online Car Care
The Audi connect service Online Car Care is a personalised service, meaning that it is necessary to register and open a separate and individual myAudi account to be able to use the service. As the primary user, you can activate or deactivate the service in your myAudi account.
(1) As part of this service, AUDI AG informs you when potential repair work that may be required on your vehicle has been detected ("predictive information"). During operation, your vehicle saves vehicle data, which are used to give an indication of any imminent repair work, and sends this information to the IT systems at AUDI AG to be evaluated regarding any possible repair requirements. You can view any repair requirements that have been detected via myAudi or the myAudi app.
(2) AUDI AG also informs you about the warning lamps and driver messages that are active in the vehicle ("information about existing warning lamps and driver notes"). During operation, your vehicle saves vehicle data, which provide information about the display of the warning lights/messages in the instrument cluster, and sends this information to the IT systems at AUDI AG. In addition to viewing the active warning lights/messages in the instrument cluster, you can also view them via myAudi or in the myAudi app after completing your trip. Furthermore, AUDI AG will send an email remainder to the email address saved in your myAudi account if important warning lights and driver messages remain active for longer than a specific period or a certain distance travelled.
(3) Online Car Care also enables a faster and more cost-effective repair procedure as some data that are required for carrying out the repairs in the workshop have already been collected during operation as a result of this service. Your vehicle sends information about the condition of the vehicle or information regarding a certain event that has occurred (e.g. entry in event memory) to the IT systems at AUDI AG. Only the most up-to-date data record is saved. During a workshop visit, the Audi Service partner that you have chosen to carry out the repairs can access this data record in the IT systems at AUDI AG, so that this data no longer has to be read out on-site in the workshop and the labour time spent in the workshop can be reduced ("faster and more cost-effective repair procedure").
(4) Furthermore, your vehicle sends certain vehicle-specific settings (e.g. settings for the central locking system of the doors, the convenience opening and closing functions of the windows and sunroof, the brightness settings for the lane change assist system etc.) as well as information that is permanently stored in the vehicle (e.g. values such as mileage and the time elapsed since the last service event for the service interval display, the oil quality etc.) to the IT systems at AUDI AG. This information is collected during vehicle operation. The Audi Service partner also has access to this database in the Audi IT systems when performing repair work. If it is deemed necessary to replace the control unit during the repair procedure, the Audi Service partner carrying out the repair work can transfer these data into the settings of the new control unit so that these settings do not have to be reconfigured. ("backing up vehicle-specific settings and information"). These data are not used for any other purposes.
We process the following data or categories of data from your vehicle in order to offer this service:
The vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), the time stamp of the data collection and the mileage ((1)–(4))
As well as certain additional operating data in the vehicle (see section "Operating data in the vehicle").
In relation to point (1), these data include: Operating data that provide evidence of imminent repair work: vehicle status information, ambient conditions, operating statuses of system components, deviations from the system conditions that cause an event memory to be entered in the internal vehicle systems, how the systems react in certain driving situations, the charge level of the high-voltage battery (for electric vehicles), estimated range, as well as information on the tuning status of various components (which is used to determine whether your vehicle or vehicle components have undergone tuning). Data is transferred in accordance with the principle of data minimisation, i.e. AUDI AG evaluates all of the data collected for the purposes of predicting any repair work that may be required. Your vehicle sends these data in regular intervals (in some cases, every time the vehicle is used) or if certain conditions apply (e.g. entry in event memory, change to the ambient conditions or operating statuses etc.).
In relation to point (2), these data include: The operating statuses of system components that provide information about the display of warning lights/messages in the vehicle's instrument cluster. Your vehicle sends this data to AUDI AG after starting and after completing a trip in which a warning light or driver message is active or the status of the warning light or driver message is changed.
In relation to point (3), these data include: The operating statuses of the system components that provide information about the electronic structural condition of the vehicle (e.g. active control units in the vehicle, data pertaining to control unit codes, serial numbers, hardware numbers and software numbers of the control units, data on the vehicle equipment etc.), as well as deviations from the system statuses that cause an event memory entry in the internal vehicle systems. Your vehicle generally sends these data to AUDI AG on a weekly basis or if the operating status changes, causing an event memory entry in the vehicle. If the service is deactivated or terminated, the latest version of the data sent before deactivation is made available to and can be used by the Audi Service partner performing the repair work. More information on the processing of these data can be obtained from the responsible Audi Service partner.
In relation to point (4), these data include: The operating statuses of system components (e.g. level of wear metal in the oil, time/distance to the next Service, privacy settings, personalised convenience settings for different accounts etc.). Your vehicle sends these data to AUDI AG on a weekly basis. If the service is deactivated or terminated, the latest version of the data sent before deactivation is made available to and can be used by the Audi Service partner performing the repair work. More information on how your Audi Service partner processes these data can be obtained from the responsible Audi Service partner.
In addition to the data from your vehicle, we also process your name and email address in order to provide you with important information on warning lights and driver messages as detailed in point (2).
We process the aforementioned data in order to provide this service and to provide information in myAudi to you and any other authorised myAudi users.
3.36 Special information: User profiles
The Audi connect service "User profiles" is a personalised service. This means that a separate and individual myAudi account must be registered and opened to use the service. Personalisation enables the most recent personal settings related to convenience and infotainment functions to be adopted automatically in the vehicle after the user has been identified in the vehicle using his/her myAudi account.
In the context of the service, we process the following data/categories of data from your myAudi account: nickname, profile picture.
In the context of the service, we process the following data/categories of data from your vehicle: vehicle identification number (which allows your motor vehicle to be clearly identified and can be linked to a specific vehicle keeper).
With regard to the convenience settings, we process data depending on the corresponding equipment e.g.
Settings for seat and steering wheel positions
Suspension and air conditioning/heating settings
Driver assist systems and driver information systems
Settings in instrument cluster and infotainment system
Individual settings for equipment such as interior lights
With regard to the data entered by you in the infotainment functions, we process data depending on the corresponding equipment e.g.
Multimedia data such as music, films or photos which can be played/displayed in an integrated multimedia system
Navigation destinations that are entered
We process the data specified above to provide the service. Your personal settings in the convenience and infotainment functions are stored in AUDI AG's IT systems with your personal myAudi account. If you use your myAudi login data to log on in any vehicle, your personal settings will be used automatically depending on the vehicle's equipment. An analysis of your usage behaviour is not performed.
In the event that your myAudi account is deleted, the data will also be deleted in AUDI AG's IT systems.
4 Special information – e-tron
The following online services are available in Audi e-tron vehicles. Please note that not all of the services specified here may be available in your vehicle or country.
4.1 Special information – trip data
We process the following data and categories of data from your vehicle: route travelled, distance, consumption (fuel consumption, electricity consumption, other consumption such as oil), total mileage at the start and end of the trip, average speed, trip duration, the time the data is transmitted. Depending on your model or vehicle equipment, not all data may be transmitted from your vehicle.
The data will be transmitted after the conclusion of a trip so it can be displayed in myAudi and on your smartphone. You can access the transmitted data at any time in myAudi or via your
We process the aforementioned data to provide the service in order to display the information about your last several trips in myAudi and on your smartphone. The data are available until you delete them. You can delete the data in myAudi or via your smartphone.
4.2 Special information – remote control and display charge/status of charging equipment
As part of the service, we process the following data or categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), information about and status of the charging process (e.g. charging time, charging status), characteristics of the charging process (including current strength, amount of energy, charging power), selected departure time, remaining charge time, user’s power wishes, drive type, range. Depending on your vehicle, we may not process all of the aforementioned data.
We also process the charging times and departure times scheduled by you in myAudi.
We process the aforementioned data in order to provide the service to display the information about your charging process in myAudi and to program and manage the charging process via myAudi and to optimise the charging process in accordance with the wishes that you enter in myAudi and MMI.
We store your charging settings until you change these or you delete the allocation of the vehicle to your myAudi account. The information about the charging process is overwritten each time a new dataset is sent, and as a result we only store the current status.
4.3 Special information – remote control of climate settings
In the framework of the service, we process the following data and categories of data from your vehicle: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), current climate settings in the vehicle. We also process the climate control timers scheduled by you in myAudi, the selection of the heat source and special configurations in the auxiliary climate control (e.g. heating glass surfaces) and heated seats.
We process the aforementioned data in order to provide the service to communicate with your vehicle and allow you to manage the climate control process via your smartphone or myAudi and display the climate control status.
The climate control timers and settings configured by you will be stored until you change these. The climate control information from your vehicle is overwritten each time a new dataset is sent, and as a result we only store the current status.
4.4 Special information – e-tron trip planner (remote service)
The e-tron trip planner allows you to calculate routes with the required charging points via your mobile device. To calculate a suitable route based on your vehicle's specific consumption level, we process the following data or categories of data from your vehicle within the scope of providing this service:
Pseudonymised vehicle identification number (uniquely identifies your vehicle)
Consumption values for different speed ranges
Data on auxiliary consumers, including the air conditioning system
Characteristics of the electrical equipment
Range calculation mode
Time of data transfer
Target charge level for the next charge stop
The relevant data are sent to our IT systems after the vehicle has been switched on or switched off and can later be accessed via the myAudi app. Any authorised myAudi user who has been granted rights for this vehicle by the primary user can use the e-tron route planner.
We process the aforementioned data in order to provide this service and to allow you and any other authorised myAudi users to access the relevant information in the app. Only the last data set sent from the vehicle is saved, so that you can view this data set; the data set is overwritten when a new data set is sent.
5 Special information – local data storage
5.1 Special information – personal POI
Using an SD card, the user can load his/her own points of interest to the vehicle. These data are displayed in the map and can be used for navigation. The data are stored locally in the vehicle. They are only transmitted to us when another service is used.
5.2 Special information – driver availability monitor
This vehicle has the technical ability monitor whether the driver is available. The driver availability monitor is active the entire time the vehicle is driven and cannot be deactivated by the vehicle occupants.
This function is used, for example, to detect microsleeps. In this way, it ensures that the driver is ready to retake control when necessary, even when the traffic jam pilot is active. This is because the driver must always be ready, according to the traffic situation, to take over the task of driving, even when the vehicle is in automated driving mode.‎‎‏
If the driver is not able to take control despite several requests to do so, the vehicle is stopped, the hazard warning lights are activated and an emergency call (eCall) is made.
The driver availability monitor works using a camera with infrared lighting which is permanently installed in the upper section of the dashboard in the vehicle. The camera has a view of the driver's head. It cannot be directed at other areas of the vehicle (e.g. the passenger seat).
The camera images are not recorded or stored. They are immediately transferred to the corresponding control unit in the vehicle for processing. The control unit analyses the current camera image using image evaluation software. This image evaluation software determines technical dimensions on human facial features (e.g. the typical location of the nose, ears or eyes) and, using these measured values, determines information about the driver's ability to drive (e.g. according to the position of the head or the direction in which the eyes are looking). The image evaluation software may be able to detect if the driver is unconscious or has fallen asleep, for example, and use this information to evaluate whether the driver is able to retake control. The technical dimensions generated by the image evaluation software are collected anonymously and cannot be assigned to a specific person. They do not allow the driver’s face to be reconstructed (i.e. only abstract technical dimensions are collected).
To ensure that the driver availability monitor can be reactivated as quickly as possible after a break in the journey, the technical dimensions specified above are stored in a small number of memory slots in the corresponding control unit. The older technical dimensions are overwritten by the newest ones as soon as the storage capacity in the corresponding control unit has been reached.
5.3 Special information – surroundings monitor
The functions of the traffic jam pilot and parking pilot require the route taken by the vehicle to be detected and evaluated. For this purpose, cameras permanently installed in the external panels of the vehicle detect objects in the area in which the vehicle is travelling (e.g. lane markings, barriers). The live images from the camera are transmitted to the corresponding control unit to do this.
The camera images are not recorded or stored. They are immediately transferred to the corresponding control unit in the vehicle for processing. The control unit analyses the current camera image using image evaluation software. This image evaluation software detects anonymous technical dimensions, such as the distance to stationary objects (e.g. guardrails) and moving objects (e.g. vehicles in front of you). The control unit evaluates these technical dimensions and allows the traffic jam pilot or parking pilot to control the vehicle.
The anonymous technical dimensions are stored in the control unit's volatile memory for a few seconds. They do not allow any conclusions on the identity of persons or vehicles (e.g. faces, car number plates) to be drawn.
6 Special information – statutory emergency call
If the statutorily required emergency call system (eCall) is triggered manually or automatically, your vehicle sends a legally stipulated minimum dataset and establishes a voice call to an emergency call centre. The dataset includes the following data: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), vehicle type (car or light commercial vehicle), type of vehicle drive (petrol/diesel/CNG/LPG/electric/hydrogen), the current position of the vehicle (location data place and time) and the last three locations of the vehicle and its direction of travel, number of occupants, time stamp, trigger type (manual, automatic).
The data are generated when the trigger is activated and they are stored locally for the duration of the emergency call and up to one hour after the emergency call.
When the emergency call is triggered, your vehicle sends the data directly to the relevant emergency service centres, which are designated by the relevant authorities of the country where they are located to be the first to accept and process eCalls to the uniform European emergency number 112.
The processing of the data is based on a legal obligation to provide the emergency call functionality (Art. 6 para. 1, sub-para. 1c) GDPR).
Further details about data processing as part of the statutory emergency call can be found in your vehicle manual.
7 Special information – third-party services
7.1 Special information – smartphone interface, Android Auto, Apple CarPlay
Supplementary to section "Smartphone integration, e.g. Android Auto or Apple CarPlay", your vehicle sends data to your mobile terminal connected via the smartphone interface. This includes the following data: Steering angle, light on/off, speed, GPS signal, ESP sensors. The specific data that are sent depends on the function you use.
In addition, your mobile device transmits data to your vehicle which you have actively enabled on the device and if the connection between the vehicle and the device has been activated. This includes the following data: The name and Bluetooth and WLAN address of the connected mobile device, call logs, track titles, playlists, the contents of the screen of your mobile device.
The name of your device is stored locally in the vehicle to identify various devices; it can be deleted by you at any time in the vehicle. The other data are transmitted during an active connection, but they are not stored.
These data are not sent to AUDI AG’s IT systems.
AUDI AG merely enables you to use the communication/information service in the vehicle via the mobile device. Accordingly, the vehicle sends the required data to the connected device. The usage conditions and the data protection notes associated with them which have already been agreed between you and the service provider apply in the case of further data processing as part of the use of the service, particularly the forwarding of the data to a service provider in the framework of the use of the service.
To be able to use the service, please log in in your vehicle using your myAudi login data (user name (e-mail address) and password). If you store your myAudi login data in the vehicle permanently, depending on the vehicle, you will in future be logged in automatically to use the service, i.e. you will not need to re-enter your login data. The prerequisite to do so is an online connection (e.g. through your mobile phone, plug-in SIM or fixed SIM).
Please note that the personalised service is also accessible to third parties if you have not logged off from the system or you provide these persons with your mobile phone (and your myAudi PIN, if you have set one) and if these persons can use the SIM card inserted in the vehicle that is registered to you.
This online service is a personalised service. This means that a separate and individual myAudi account must be registered and opened to use the service.
You can configure the service in your myAudi account and transmit certain data and content required for the functions of your Audi connect services to your vehicle (via your mobile network connection or internet connection) and also allow certain vehicle data to be transmitted from the vehicle to us or the service provider, as described below.
As part of the service, we process the following data or categories of data from your vehicle: The time at which the service is accessed and the type of request which you have made via the MMI, the vehicle identification number (with which your vehicle can be clearly identified and attributed to a particular vehicle owner ) and your myAudi user name.
We process the aforementioned data in order to provide the service to transmit the data stored in your myAudi account for the online news functions (e.g. RSS feeds that you have stored on myAudi). The time at which the service was accessed and the vehicle identification number are additionally stored for a short time for the purposes of error analysis.
AUDI AG merely enables you (as part of Audi connect) to use the communication or information service that you have purchased separately from online news service ("service provider") in the vehicle. We forward the identification data entered by you (user name and password) to the service provider accordingly so that the service provider can allow you access to the service and provide the service as part of the connect services portfolio. The identification and connection data needed to do this are processed and used to provide the service and to ensure the proper functioning of the services according to the applicable legal requirements. Your identification data for the use of the personalised information service are stored by AUDI AG so that you do not have to log in each time you wish to use the service.
The usage conditions and the data protection notes associated with them which have already been agreed between you and the service provider apply in the case of further data processing as part of the use of theservice in the framework of the use of the service.
Current information from the service provider (especially in relation to the imprint, the usage conditions
which may apply to the services as well as in relation to possible data processing by the service provider) may be available on the website of the service provider (specified below):
News: www.afp.com, www.tagesschau.de, www.partner.dw.com and, where applicable, other RSS feeds added by the user him/herself.
7.3 Special information – Twitter
To be able to use the service, please log in in your vehicle using your myAudi login data (user name [e-mail address] and password). If you store your myAudi login data in the vehicle, you will in future be logged in automatically to use the service, i.e. you will not need to re-enter your login data. For automatic login, you must have the mobile phone stored in myAudi with you or be using a SIM card inserted in the vehicle. Please note that the personalised service is also accessible to third parties if you provide these persons with your mobile phone (and your myAudi PIN, if you have set one) and if these persons can use the SIM card inserted in the vehicle that is registered to you.
The Audi connect service Twitter is a personalised service. This means that a separate and individual myAudi account must be registered and opened to use the service. You can configure the service in your myAudi account and transmit certain data and content required for the functions of your Audi connect services to your vehicle (via your mobile network connection) and also allow certain vehicle data to be transmitted from the vehicle to us [for Twitter and online news services add: to the service provider] (as described below).
As part of the service, we process the following data or categories of data from your vehicle: The time at which the service is accessed and the type of request which you have made via the MMI, the vehicle identification number (with which your vehicle can be clearly identified and attributed to a particular vehicle keeper), your myAudi user name and location information for some functions of the service.
In the framework of Audi connect, AUDI AG merely enables you to use the communication or information service that you have obtained separately from Twitter in the vehicle. We forward the identification data entered by you (user name and password) to the service provider accordingly so that the service provider can allow you access to the service and provide the service as part of the connect services portfolio. The identification and connection data needed to do this are processed and used to provide the service and to ensure the proper functioning of the services according to the applicable legal requirements. Your identification data for the use of the personalised information service are stored by AUDI AG so that you do not have to log in each time you wish to use the service.
Current information from the service provider (especially in relation to the imprint, the usage conditions which may apply to the services as well as in relation to possible data processing by the service provider) may be available on the website of the service provider (specified below): Twitter: Twitter Inc., 400 W California Ave, Sunnyvale, CA 94086, USA
7.4 Special information – data packages
This offer enables every user of a mobile network operator partner of AUDI AG to purchase data plans for the use of the Wi-Fi hotspot and to use them in the linked vehicle. This requires that a SIM owner be registered with the mobile network operator. AUDI AG does not transfer any personal data to the mobile network provider unless you have agreed to this use or transfer. We have no influence on the scope of the data which the mobile network provider collects when a data plan is purchased and when you use the services offered. The mobile network provider alone specifies the collection, processing, transmission and use of personal data and also the reason for use. For further information, the mobile network provider’s data protection notes as well as your rights on this topic and options for changing settings to protect your privacy, please refer to the mobile network provider's data protection notes http://www.cubictelecom.com/ or http://www.datainside.com/
8 Special information – optimisation and development of vehicle functions and vehicle-specific online services
Where necessary, we process the following data or categories of data from your vehicle as part of time-limited campaigns: technical function data from the assistant systems, comfort systems, control elements and/or control units together with environmental data (e.g. outside temperature, brightness) and information about the trip distance, vehicle speed, vehicle health data (e.g. fuel tank level or charge level, mileage), the date and time the data were collected and used. These data are transferred to AUDI AG systems for the purposes of optimising our offering of vehicle functions and adapting them to customer needs – in particular, enhancing and redeveloping innovative features.
Depending on the type of campaign, the data are transferred from the vehicle by means of a randomly generated and time-limited "session ID" or another pseudonym, so that these data can no longer be linked to you as a driver or user without requiring additional information. To carry out an analysis, we only collect the data necessary for the relevant evaluation. Positioning data and data other than those specified above will not be processed.
The data in our IT systems are anonymised as much as possible prior to the evaluation. If this is not possible, to the greatest possible extent we analyse the data from your vehicle in such a way that your data cannot be traced back to you or your vehicle. AUDI AG has established measures to ensure that the identity of the data subject can only be ascertained in justified exceptional cases, such as when carrying out recall campaigns or if faults relevant to safety or product liability have been identified. We do not use these data to create profiles or to make evaluations on the basis of individual vehicles. Furthermore, no data attributes that could allow a personal profile to be made or a conclusion to be drawn about your behaviour or behavioural pattern are used.
We process the aforementioned data within the context of time-limited campaigns for the purposes of optimising our offering of vehicle functions and adapting them to customer needs (required to safeguard the legitimate interests of AUDI AG or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. (Art. 6, para. 1, sub-para. 1f GDPR).
You have the option to temporarily deactivate the transmission of data from your vehicle for the purposes of optimisation and development of vehicle functions in the privacy settings at any time. However, this may limit the function of the connect services. If you want to permanently stop data being sent from your vehicle for the aforementioned purposes of optimising our offering, please contact our customer support centre.
9 Special information – vehicle and product safety
For the purpose of product monitoring (a service we provide to satisfy our legal obligations), we process the following data or categories of data from your vehicle to improve vehicle and product safety:
(1) The vehicle identification number which makes it possible to clearly identify your vehicle and assign it to a particular owner), the time stamp of the data collection and the mileage
(2) Deviations from the system statuses that cause an event memory entry in the internal vehicle systems
(3) The operating statuses of system components that provide information about the display of warning lights/messages in the vehicle's instrument cluster
(4) The operating statuses of system components that provide information about the software version of the integrated control units. These data are required in order to translate the raw data containing details of any detected deviations from system statuses that is sent from your vehicle into a readable format.
(5) The operating statuses of system components that are required for monitoring important components, e.g. the battery voltage of the high-voltage battery.
(6) The operating statuses of system components that are required for analysing certain deviations from system statuses, e.g. the engine speed.
Your vehicle sends the data described in points (1)–(3) if the operating status changes, causing an event memory entry in the vehicle, and the data described in points (1), (4) and (5) on a cyclical basis, e.g. every 500–1000 km or when the vehicle is switched on.
For the analysis of certain deviations from the system statuses, it may be necessary to transfer and record data from up to 60 seconds before and after the deviation which is to be investigated. The data described in points (1) and (6) are transferred to AUDI AG for the purpose of investigating the deviation. The vehicle does not permanently send data.
Only the data required for the product monitoring are collected.
Using the VIN, these data are linked with technical data from production and previous workshop visits in the IT systems at AUDI AG in order to draw conclusions about the vehicle equipment such as the gearbox, engine codes etc. as well as the production period and the software and hardware versions. The VIN is not used for further analysis but is instead replaced by a pseudonym, so that we can process the data without the data relating to a specific driver or user but still relating to a specific vehicle (via the pseudonym).
We process the aforementioned data for the purposes of product monitoring in order to maintain and enhance product safety and product conformity (required to safeguard the legitimate interests of AUDI AG or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. (Art. 6, para. 1, sub-para. 1f GDPR).
If you have activated the Online Car Care service, the data collected as part of this service are processed for the purposes stated above.
We do not use these data to create profiles. You have the option to temporarily deactivate the transmission of certain types of data from your vehicle in the privacy settings at any time. However, this may limit the function of the connect services. If you wish to permanently (rather than temporarily) disable data transmission from your vehicle for the purposes of product monitoring specified above, please contact our customer support centre (see the "Contact" section).