Source: https://www.legislation.gov.uk/ukpga/1979/38/2015-10-01
Timestamp: 2019-11-12 17:40:22
Document Index: 662194771

Matched Legal Cases: ['art 7', 'art. 1', 'art. 5', 'art. 1', 'art. 5', 'art. 1', 'art. 5', 'art. 1', 'art. 5', 'art. 3', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 3', 'art. 1', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 2', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 3', 'art. 2', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 3', 'art. 8', 'art. 1', 'art. 1', 'art. 1', 'art. 2', 'art. 2', 'art. 2', 'art. 1', 'art. 2', 'art. 2', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 1', 'art. 1', 'art. 3', 'art. 1', 'art. 2', 'art. 1', 'art. 2', 'art. 1', 'art. 2', 'art. 73', 'art. 2', 'art. 73', 'art. 2', 'art. 1', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 1', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 1', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 1', 'art. 1', 'art. 3', 'art. 3', 'art. 8', 'art. 1', 'art. 3', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 3', 'art. 1', 'art. 2', 'art. 3', 'art. 1', 'art. 1']

Point in time view as at 01/10/2015. This version of this Actcontains provisions that are prospective.
[F93(1A)An individual in respect of whom a debt relief order (under Part 7A of the Insolvency Act 1986) is made shall not engage in estate agency work of any description except as an employee of another person]
(a)the adjudication of bankruptcy against him is annulled, or, in Scotland, the sequestration of his estate is recalled [F94or reduced]; or
[F95(b)he is discharged from bankruptcy.]
[F96(2A)The prohibition imposed on an individual by subsection (1A) shall cease to have effect if and when—
(3)[F97The references in this section] to employment of an individual by another person does not include employment of him by a body corporate of which he is a director or controller.
(4)If a person engages in estate agency work in contravention [F98of this section] he shall be liable on conviction on indictment or on summary conviction to a fine which on summary conviction shall not exceed the statutory maximum.
F93S. 23(1A) inserted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 2 para. 10(2) (with art. 5)
F94Words inserted (S.) by Bankruptcy (Scotland) Act 1985 (c. 66, SIF 66), s. 75(1), Sch. 7 para. 17
F95S. 23(b) substituted by Insolvency Act 1985 (c. 65, SIF 66), s. 235(1), Sch. 8 para. 33
F96S. 23(2A) inserted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 2 para. 10(3) (with art. 5)
F97Words in s. 23(3) substituted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 2 para. 10(4) (with art. 5)
F98Words in s. 23(4) substituted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 2 para. 10(5) (with art. 5)
[F99Redress schemesU.K.
F99Ss. 23A-23C and cross-heading inserted (12.10.2007) by Consumers, Estate Agents and Redress Act 2007 (c. 17), s. 66(2), Sch. 6 para. 2; S.I. 2007/2934, art. 3, Sch.
(i)it is for the time being approved by the [F100lead enforcement authority] under Schedule 3; or
(9)The Secretary of State may not designate a scheme as an approved redress scheme for the purposes of this section unless the Secretary of State is satisfied that the scheme is one which could be approved by the [F101lead enforcement authority] in accordance with paragraphs 2 to 5 of Schedule 3.
F100Words in s. 23A(8)(b)(i) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(7)(g) (with Sch. 1 para. 28, 2 paras. 13-15)
F101Words in s. 23A(9) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(7)(g) (with Sch. 1 para. 28, 2 paras. 13-15)
(1)If a duly authorised officer of an enforcement authority F102... believes that a person has engaged (or is engaging) in estate agency work in relation to residential property in breach of the duty imposed by an order under section 23A(1) he may give a penalty charge notice to that person.
(4)An enforcement authority other than the [F103lead enforcement authority] must notify the [F103lead enforcement authority] if it believes that a person has engaged (or is engaging) in estate agency work in relation to residential property in breach of the duty imposed by an order under section 23A(1).
F102Words in s. 23B(1) omitted (31.3.2014) by virtue of The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(8)(a) (with Sch. 1 para. 28, 2 paras. 13-15)
F103Words in s. 23B(4) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(8)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
F104(1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
F104S. 24(1) repealed (1.10.1992) by Tribunals and Enquiries Act 1992 (c. 53), ss. 18(2), 19(2), Sch. 4 Pt.I.
F105S. 24(2) repealed (1.11.2007) by Tribunals, Courts and Enforcement Act 2007 (c. 15), s. 148, Sch. 8 para. 8, Sch. 23 Pt. 1; S.I. 2007/2709, art. 3(b)(d)(i)
25 General duties of [F106the lead enforcement authority]U.K.
(1)Subject to section 26(3) below, it is the duty of the [F107lead enforcement authority]—
(b)where necessary or expedient, [F108itself] to take steps to enforce this Act.
(2)It is the duty of the [F109lead enforcement authority], so far as appears to [F110it] to be practicable and having regard both to the national interest and the interests of persons engaged in estate agency work and of consumers, to keep under review and from time to time advise the Secretary of State about—
(3)The [F111lead enforcement authority] shall arrange for the dissemination, in such form and manner as [F112it] considers appropriate, of such information and advice as it may appear to [F110it] expedient to give the public in the United Kingdom about the operation of this Act.
F106Words in s.25 heading substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(9)(a) (with Sch. 1 para. 28, 2 paras. 13-15)
F107Words in s. 25(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(9)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
F108Word in s. 25(1) substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(12)(b); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
F109Words in s. 25(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(9)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
F110Word in s. 25(2)(3) substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(12)(c); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
F111Words in s. 25(3) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(9)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
F112Word in s. 25(3) substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(12)(d); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
(a)the [F113lead enforcement authority],
[F114(1A)For the investigatory powers available to an authority for the purposes of the duty in subsection (1), see Schedule 5 to the Consumer Rights Act 2015.]
(4)Every local weights and measures authority shall, whenever the [F116lead enforcement authority] requires, report to [F117it] in such form and with such particulars as [F117it] requires on the exercise of their functions under this Act.
(5)–(8). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F118
F113Words in s. 26(1)(a) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(10)(a) (with Sch. 1 para. 28, 2 paras. 13-15)
F114S. 26(1A) inserted (1.10.2015) by Consumer Rights Act 2015 (c. 15), s. 100(5), Sch. 6 para. 24; S.I. 2015/1630, art. 3(i)
F115S. 26(2) repealed (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(13)(b), Sch. 26; S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
F116Words in s. 26(4) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(10)(a) (with Sch. 1 para. 28, 2 paras. 13-15)
F117Word in s. 26(4) substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(13)(c); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
F118S. 26(5)–(8) repealed by Local Government, Planning and Land Act 1980 (c. 65, SIF 81:1, 2), s. 1(4), Sch. 34 Pt. IV
F11927 Obstruction and personation of authorised officers.U.K.
F119S. 27 omitted (1.10.2015) by virtue of Consumer Rights Act 2015 (c. 15), s. 100(5), Sch. 6 para. 25; S.I. 2015/1630, art. 3(i) (with art. 8)
(1)Any notice which under this Act is to be given to any person by the [F120lead enforcement authority] shall be so given—
(3)Any application or other document which under this Act may be made or given to the [F121lead enforcement authority] may be so made or given by sending it by post to the [F121lead enforcement authority] at such address as may be specified for the purposes of this Act by a general notice.
F120Words in s. 29(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(10)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
F121Words in s. 29(3) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(10)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
(1)Before making any order or regulations under any provision of this Act to which this subsection applies, the Secretary of State shall consult the [F122lead enforcement authority], such bodies representative of persons carrying on estate agency work, such bodies representative of consumers and such other persons as he thinks fit.
F122Words in s. 30(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(10)(c) (with Sch. 1 para. 28, 2 paras. 13-15)
(2)A person is an associate of another if he is the spouse [F123 or civil partner ] or a relative of that other or of a business associate of that other.
(3)In subsection (2) above “relative” means brother, sister, uncle, aunt, nephew, niece, lineal ancestor or linear descendant, F124... references to a spouse include a former spouse and a [F125reputed spouse, and references to a civil partner include a former civil partner [F126and a reputed civil partner];] and for the purposes of this subsection a relationship shall be established as if an illegitimate child or step-child of a person [F127were the legitimate child of the relationship in question] .
F123Words in s. 32(2) inserted (5.12.2005) by Civil Partnership Act 2004 (c. 33), s. 263(10)(b), Sch. 27 para. 63(2); S.I. 2005/3175, art. 2(2)
F124Word in s. 32(3) repealed (5.12.2005) by Civil Partnership Act 2004 (c. 33), s. 263(10)(b), Sch. 27 para. 63(3)(a), Sch. 30; S.I. 2005/3175, art. 2(2)(6)
F125Words in s. 32(3) substituted (5.12.2005) by Civil Partnership Act 2004 (c. 33), s. 263(10)(b), Sch. 27 para. 63(3)(b); S.I. 2005/3175, art. 2(2)
F126Words in s. 32(3) inserted (5.12.2005) by The Civil Partnership Act 2004 (Overseas Relationships and Consequential, etc. Amendments) Order 2005 (S.I. 2005/3129), art. 1, Sch. 4 para. 5
F127Words in s. 32(3) substituted (5.12.2005) by Civil Partnership Act 2004 (c. 33), s. 263(10)(b), Sch. 27 para. 63(3)(c); S.I. 2005/3175, art. 2(2)
“general notice” means a notice published by the [F129lead enforcement authority] at a time and in a manner appearing to [F130it] suitable for securing that the notice is seen within a reasonable time by persons likely to be affected by it;
[F131“the lead enforcement authority” means Powys County Council;]
F128Words in s. 33 repealed (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(15)(a), Sch. 26; S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
F129Words in s. 33(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(11)(a) (with Sch. 1 para. 28, 2 paras. 13-15)
F130Words in s. 33 substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(15)(b); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
F131Words in s. 33(1) inserted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(11)(c) (with Sch. 1 para. 28, 2 paras. 13-15)
F132Words in s. 33(1) omitted (31.3.2014) by virtue of The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(11)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
F133Definition in s. 33(1) repealed (5.11.1993) by 1993 c. 50, s. 1(1), Sch. 1 Pt. XIV Group2.
(2)Any fees [F134paid to the lead enforcement authority under this Act] shall be paid into the Consolidated Fund.
F134Words in s. 34(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(12) (with Sch. 1 para. 28, 2 paras. 13-15)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F135
F135S. 35 repealed by Statute Law (Repeals) Act 1981 (c. 19), Sch. 1 Pt. IV
[F1361A person is not to be treated for the purposes of section 3(1)(a) of this Act as having committed an offence if he has been convicted of that offence and that conviction is to be treated as spent for the purposes of the Rehabilitation of Offenders Act 1974 or any corresponding enactment for the time being in force in Northern Ireland.]
F136Sch. 1 para. 1 substituted (1.10.2008) by Consumers, Estate Agents and Redress Act 2007 (c. 17), ss. 55(5), 66(2) (with s. 48(3)); S.I. 2008/905, art. 3(2), Sch. 2
2[F137A person shall be deemed to have committed discrimination for the purposes of section 3(1)(b) of this Act in the following cases only, namely—
[F137(1)A person commits discrimination for the purposes of section 3(1)(b) in the following cases only.
F137Sch. 1 para. 2 substituted (E.W.S.) (1.10.2010) by Equality Act 2010 (c. 15), Sch. 26 Pt. 1 para. 6(2) (as inserted (1.10.2010) by S.I. 2010/2279, art. 1(2), Sch. 1 para. 2 (see S.I. 2010/2317, art. 2))
3After the expiry of the period of five years beginning on the day on which any such finding or notice as is referred to in paragraph 2 above became final, no person shall be treated for the purposes of section 3(1)(b) of this Act as having committed [F138a contravention of a relevant equality provision] by reason only of that finding or notice.
F138Words in Sch. 1 para. 3 substituted by Equality Act 2010 (c. 15), Sch. 26 Pt. 1 para. 6(3) (as inserted (1.10.2010) by S.I. 2010/2279, art. 1(2), Sch. 1 para. 2 (see S.I. 2010/2317, art. 2))
[F1394For the purposes of paragraphs 2 and 3 “discrimination” and “victimisation” have the same meaning as in the Equality Act 2010.]
F139Sch. 1 para. 4 substituted by Equality Act 2010 (c. 15), Sch. 26 Pt. 1 para. 6(4) (as inserted (1.10.2010) by S.I. 2010/2279, art. 1(2), Sch. 1 para. 2 (see S.I. 2010/2317, art. 2))
[F140and there shall be omitted sub-paragraphs (e) to (h) of paragraph 2, sub-paragraph (2) of paragraph 4 and so much of paragraph 3 as relates to findings or notices under the 1976 Act.]
F140By S.I. 1997/869 (N.I. 6), art. 73, Sch. 2 para. 2(2); S.R. 1997/273, art. 2(4) it is provided (4.8.1997) that for these words in Sch. 1 para. 5 there shall be substituted para. 6
F141[6In the application of paragraphs 2 to 4 above to Northern Ireland references to the 1976 Act shall be construed as references to the Race Relations (Northern Ireland) Order 1997, and in particular the references to sections 29, 30, 31, 57, 62, 63(2)(a) and (4) and 78(1) and (4) of the 1976 Act shall be construed as references to Articles 29, 30, 31, 54, 59, 60(2)(a) and (4) and 2(2) and (3) respectively of that Order.]
F141By S.I. 1997/869 (N.I. 6), art. 73, Sch. 2 para. 2(2); S.R. 1997/273, art. 2(4) it is provided (4.8.1997) that for certain words in Sch. 1 para. 5 there shall be substituted para. 6
(a)subject to sub-paragraph (2) below, references to “the person affected” are to the person in respect of whom the [F142lead enforcement authority] proposes to make, or has made, an order under section 3 or section 4 of this Act, or who has made an application under section 6 of this Act for the variation or revocation of such an order; and
(b)references to the [F143lead enforcement authority’s] “proposal” are to any proposal of [F144its] to make such an order or to make a decision under subsection (4) or subsection (5) of section 6 of this Act on such an application.
(2)In the case of a proposal of the [F145lead enforcement authority] to make an order under section 3 or section 4 of this Act against a partnership where, by virtue of section 5(2) of this Act, [F144it] intends that the order shall have effect as an order against some or all of the partners individually, references in the following provisions of this Schedule to the person affected shall be construed, except where the contrary is provided, as references to each of the partners affected by the order, as well as to the partnership itself.
F142Words in Sch. 2 para. 1(1)(a) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(i) (with Sch. 1 para. 28, 2 paras. 13-15)
F143Words in Sch. 2 para. 1(1)(b) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(ii) (with Sch. 1 para. 28, 2 paras. 13-15)
F144Words in Sch. 2 para. 1 substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(16)(b); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
F145Words in Sch. 2 para. 1(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(iii) (with Sch. 1 para. 28, 2 paras. 13-15)
2(1)The [F146lead enforcement authority] shall give to the person affected a notice informing him of the proposal and of the [F147lead enforcement authority’s] reason for it; but paragraph 1(2) above shall not apply for the purposes of this sub-paragraph.U.K.
(a)set out those matters falling within subsection (1) of that section which the [F148lead enforcement authority] intends should be specified as the grounds for the order, and
(b)specify any other matters of which the [F148lead enforcement authority] has taken account under subsection (2) of that section, and
(c)if the [F148lead enforcement authority] proposes to rely on section 4(3) of this Act to establish the unfitness of the person affected, state that fact.
(a)to submit to the [F149lead enforcement authority] his representations in writing as to why the order should not be made or, as the case may be, should be varied or revoked in accordance with the application, and
(b)to give notice to the [F149lead enforcement authority], if he thinks fit, that he wishes to make such representations orally,
and where notice is given under paragraph (b) above the [F149lead enforcement authority] shall arrange for the oral representations to be heard.
F146Words in Sch. 2 para. 2(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(iv)(aa) (with Sch. 1 para. 28, 2 paras. 13-15)
F147Words in Sch. 2 para. 2(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(iv)(bb) (with Sch. 1 para. 28, 2 paras. 13-15)
F148Words in Sch. 2 para. 2(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(aa) (with Sch. 1 para. 28, 2 paras. 13-15)
F149Words in Sch. 2 para. 2(3) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(aa) (with Sch. 1 para. 28, 2 paras. 13-15)
3Where the [F150lead enforcement authority] receives notice under paragraph 2(3)(b) above [F151it] shall give the person affected not less than twenty-one days’ notice, or such shorter notice as the person affected may consent to accept, of the date, time and place at which his representations are to be heard.
F150Words in Sch. 2 para. 3 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(bb) (with Sch. 1 para. 28, 2 paras. 13-15)
F151Word in Sch. 2 para. 3 substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(16)(c); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
4(1)In the course of the hearing of oral representations the [F152lead enforcement authority] shall, at the request of the person affected, permit any other person (in addition to the person affected) to make representations on his behalf or to give evidence or to introduce documents for him.U.K.
(2)The [F153lead enforcement authority] shall not refuse to admit evidence solely on the grounds that it would not be admissible in a court of law.
F152Words in Sch. 2 para. 4(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(cc) (with Sch. 1 para. 28, 2 paras. 13-15)
F153Words in Sch. 2 para. 4(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(cc) (with Sch. 1 para. 28, 2 paras. 13-15)
5If the [F154lead enforcement authority] adjourns the hearing [F155it] shall give the person affected reasonable notice of the date, time and place at which the hearing is to be resumed.
F154Words in Sch. 2 para. 5 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(dd) (with Sch. 1 para. 28, 2 paras. 13-15)
F155Word in Sch. 2 para. 5 substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(16)(c); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
6(1)The [F156lead enforcement authority] shall take into account in deciding whether to proceed with [F157its] proposal any written or oral representations made in accordance with the preceding provisions of this Schedule.U.K.
(2)If the [F158lead enforcement authority] considers that [F157it] should proceed with [F157its] proposal but for a reason which differs, or on grounds which differ, from those set out in the notice of the proposal under paragraph 2 above, [F157it] shall give a further notice under that paragraph.
(a)a notice under paragraph 2 above gives more than one reason for the proposal or (in the case of a proposal to make an order under section 3 of this Act) sets out more than one matter which the [F159lead enforcement authority] intends should be specified as the grounds for the order, and
(b)it appears to the [F159lead enforcement authority] that one or more of those reasons should be abandoned or, as the case may be, that one or more of those matters should not be so specified,
the [F159lead enforcement authority] may nevertheless decide to proceed with [F157its] proposal on the basis of any other reason given in the notice or, as the case may be, on any other grounds set out in the notice.
F156Words in Sch. 2 para. 6(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(ee) (with Sch. 1 para. 28, 2 paras. 13-15)
F157Words in Sch. 2 para. 6 substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(16)(d); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
F158Words in Sch. 2 para. 6(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(ee) (with Sch. 1 para. 28, 2 paras. 13-15)
F159Words in Sch. 2 para. 6(3) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(ee) (with Sch. 1 para. 28, 2 paras. 13-15)
7If the [F160lead enforcement authority] decides not to proceed with [F161its] proposal [F161it] shall give notice of that decision to the person affected and, in the case of a notice of a decision on an application under section 6 of this Act, such a notice shall be combined with a notice under subsection (3) of that section.
F160Words in Sch. 2 para. 7 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(ff) (with Sch. 1 para. 28, 2 paras. 13-15)
F161Words in Sch. 2 para. 7 substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(16)(e); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
8If the [F162lead enforcement authority] decides to proceed with [F163its] proposal [F163it] may, if [F163it] thinks fit having regard to any representations made to [F163it] —
F162Words in Sch. 2 para. 8 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(v)(gg) (with Sch. 1 para. 28, 2 paras. 13-15)
F163Words in Sch. 2 para. 8 substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(16)(f); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
9(1)Notice of the decision to make the order, and of the terms of the order or, as the case may be, notice of the decision on the application for variation or revocation of the order, shall be given to the person affected, together with the [F164lead enforcement authority’s] reasons for [F165its] decision, including the facts which in [F165its] opinion justify the decision.U.K.
F164Words in Sch. 2 para. 9(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(vi) (with Sch. 1 para. 28, 2 paras. 13-15)
F165Word in Sch. 2 para. 9(1) substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(16)(g); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
(2)Where the [F166lead enforcement authority] states in the notice referred to in paragraph 9(1) above that [F167it] is satisfied that there are special circumstances which require it, an order shall come into operation immediately upon the giving of notice of the decision to make it.
F166Words in Sch. 2 para. 10(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(a)(vii) (with Sch. 1 para. 28, 2 paras. 13-15)
F167Word in Sch. 2 para. 10(2) substituted (1.4.2003) by Enterprise Act 2002 (c. 40), s. 279, Sch. 25 para. 9(16)(h); S.I. 2003/766, art. 2, Sch. (with art. 3) (as amended (20.7.2007) by S.I. 2007/1846, reg. 3(2), Sch.)
11Any reference in this Part of this Schedule to an application is a reference to an application to the [F168lead enforcement authority] under section 6(1) or section 8(3) of this Act, and any reference to the applicant shall be construed accordingly.
F168Words in Sch. 2 para. 11 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(b)(i) (with Sch. 1 para. 28, 2 paras. 13-15)
12An application shall be in writing and be in such form and accompanied by such particulars as the [F169lead enforcement authority] may specify by general notice.
F169Words in Sch. 2 para. 12 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(b)(ii) (with Sch. 1 para. 28, 2 paras. 13-15)
13The [F170lead enforcement authority] may by notice require the applicant to publish details of his application at a time or times and in a manner specified in the notice.
F170Words in Sch. 2 para. 13 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(b)(iii) (with Sch. 1 para. 28, 2 paras. 13-15)
14If an application does not comply with paragraph 12 above or if an applicant fails to comply with a notice under [F171 paragraph 14 of Schedule 5 to the Consumer Rights Act 2015 ] requiring the furnishing of information F172... in connection with the application, the [F173lead enforcement authority] may decline to proceed with the application.
F171Words in Sch. 2 para. 14 substituted (1.10.2015) by Consumer Rights Act 2015 (c. 15), s. 100(5), Sch. 6 para. 26(2); S.I. 2015/1630, art. 3(i)
F172Words in Sch. 2 para. 14 omitted (1.10.2015) by virtue of Consumer Rights Act 2015 (c. 15), s. 100(5), Sch. 6 para. 26(3); S.I. 2015/1630, art. 3(i) (with art. 8)
F173Words in Sch. 2 para. 14 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(13)(b)(iv) (with Sch. 1 para. 28, 2 paras. 13-15)
[F174SCHEDULE 3U.K.Redress Schemes
F174Sch. 3 inserted (12.10.2007) by Consumers, Estate Agents and Redress Act 2007 (c. 17), s. 66(2), Sch. 6 para. 3; S.I. 2007/2934, art. 3, Sch.
1A redress scheme may be approved for the purposes of section 23A by the [F175lead enforcement authority] acting in accordance with paragraphs 2 to 8.
F175Words in Sch. 3 para. 1 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(a) (with Sch. 1 para. 28, 2 paras. 13-15)
2(1)A scheme may not be approved unless the [F176lead enforcement authority] considers that—U.K.
(2)Without prejudice to the generality of sub-paragraph (1), a scheme must not be approved unless the [F177lead enforcement authority] considers that it makes satisfactory provision about—
F176Words in Sch. 3 para. 2(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
F177Words in Sch. 3 para. 2(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(b) (with Sch. 1 para. 28, 2 paras. 13-15)
3(1)In determining whether a scheme, or any provisions mentioned in paragraph 2(2), are satisfactory the [F178lead enforcement authority] must have regard to—U.K.
(i)in the opinion of the [F178lead enforcement authority] constitute generally accepted principles of best practice in relation to consumer redress schemes, and
(2)In considering the interests mentioned in sub-paragraph (1)(a), the [F179lead enforcement authority] may have regard to the number of other redress schemes which are (or are likely to become) approved redress schemes.
F178Words in Sch. 3 para. 3(1) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(c) (with Sch. 1 para. 28, 2 paras. 13-15)
F179Words in Sch. 3 para. 3(2) substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(c) (with Sch. 1 para. 28, 2 paras. 13-15)
4The [F180lead enforcement authority] must not approve a scheme unless it considers that the scheme makes satisfactory provision about the provision of information by the ombudsman or the scheme administrator to—
(c)the [F180lead enforcement authority] or any other person exercising regulatory functions in relation to the activities of persons engaging in estate agency work.
F180Words in Sch. 3 para. 4 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(d) (with Sch. 1 para. 28, 2 paras. 13-15)
5The [F181lead enforcement authority] must not approve a scheme if it considers that the scheme provides for membership to be revoked on any unfair grounds.
F181Words in Sch. 3 para. 5 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(e) (with Sch. 1 para. 28, 2 paras. 13-15)
Applications for approval to the [F182lead enforcement authority] U.K.
F182Words in Sch. 3 para. 6 cross-heading substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(f) (with Sch. 1 para. 28, 2 paras. 13-15)
6An application for approval by the [F183lead enforcement authority] of a redress scheme must—
(a)be made in such manner as the [F183lead enforcement authority] may determine; and
(b)be accompanied by such information as the [F183lead enforcement authority] may require.
F183Words in Sch. 3 para. 6 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(g) (with Sch. 1 para. 28, 2 paras. 13-15)
7Where the [F184lead enforcement authority] is proposing to refuse an application for approval it must give the applicant a notice stating—
F184Words in Sch. 3 para. 7 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(h) (with Sch. 1 para. 28, 2 paras. 13-15)
8If the [F185lead enforcement authority] decides to refuse an application for approval, it must give the applicant a notice stating—
(a)the [F185lead enforcement authority]’s decision to refuse the application; and
F185Words in Sch. 3 para. 8 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(i) (with Sch. 1 para. 28, 2 paras. 13-15)
9The scheme administrator of a redress scheme which is approved by the [F186lead enforcement authority] must notify the [F186lead enforcement authority] of any change to the scheme before the end of the period of 14 days beginning with the day on which the change is made.
F186Words in Sch. 3 para. 9 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(j) (with Sch. 1 para. 28, 2 paras. 13-15)
Withdrawal of approval by the [F187lead enforcement authority] U.K.
F187Words in Sch. 3 para. 10 cross-heading substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(k) (with Sch. 1 para. 28, 2 paras. 13-15)
10The [F188lead enforcement authority] may withdraw approval of a redress scheme which is for the time being approved by it.
F188Words in Sch. 3 para. 10 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(l) (with Sch. 1 para. 28, 2 paras. 13-15)
11Before withdrawing approval of a scheme, the [F189lead enforcement authority] must give the scheme administrator a notice stating—
F189Words in Sch. 3 para. 11 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(m) (with Sch. 1 para. 28, 2 paras. 13-15)
12The [F190lead enforcement authority] must give the scheme administrator a notice stating—
F190Words in Sch. 3 para. 12 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(n) (with Sch. 1 para. 28, 2 paras. 13-15)
13If the [F191lead enforcement authority] decides to withdraw approval of a scheme—
F191Words in Sch. 3 para. 13 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(14)(o) (with Sch. 1 para. 28, 2 paras. 13-15)
[F192SCHEDULE 4U.K.Penalty notices under section 23B(1)
F192Sch. 4 inserted (12.10.2007) by Consumers, Estate Agents and Redress Act 2007 (c. 17), s. 66(2), Sch. 6 para. 4; S.I. 2007/2934, art. 3, Sch.
1A penalty charge notice given to a person under section 23B(1) by a duly authorised officer of an enforcement authority F193... must—
F193Words in Sch. 4 para. 1 omitted (31.3.2014) by virtue of The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(15)(a) (with Sch. 1 para. 28, 2 paras. 13-15)
6(1)If after a review the penalty charge notice is confirmed by the enforcement authority, the recipient may, within the period of 28 days beginning with the day after that on which the notice under paragraph 5(1)(c) is given, appeal [F194 in England and Wales to the county court or, in Northern Ireland, ] to a county court or, in Scotland, to the sheriff against the penalty charge notice.U.K.
F194Words in Sch. 4 para. 6(1) inserted (22.4.2014) by Crime and Courts Act 2013 (c. 22), s. 61(3), Sch. 9 para. 82(b); S.I. 2014/954, art. 2(c) (with art. 3) (with transitional provisions and savings in S.I. 2014/956, arts. 3-11)
(a)any penalty charge notice which is to be given under section 23B(1) by a duly authorised officer of an enforcement authority F195... ; and
as it applies in relation to any notice which under this Act is to be given to any person [F196by the lead enforcement authority].
F195Words in Sch. 4 para. 10(a) omitted (31.3.2014) by virtue of The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(15)(b)(i) (with Sch. 1 para. 28, 2 paras. 13-15)
F196Words in Sch. 4 para. 10 substituted (31.3.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(5), Sch. 2 para. 1(15)(b)(ii) (with Sch. 1 para. 28, 2 paras. 13-15)