Source: https://superfast.org.uk/privacy-policy/
Timestamp: 2020-02-22 09:14:36
Document Index: 554406123

Matched Legal Cases: ['art 11', 'art 11', 'art 6', 'art 11', 'art 11', 'art 11']

Privacy Policy | superfast.org.uk
Please see below our privacy policy which deals with the way we handle, store and share your information.
Superfast.org.uk is a trading name of Birmingham Telecommunications Limited, A Limited Company registered in England under company number 05913985.
VAT number: 910 180 176
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more to ask any questions using the details in Part 11.
d) The right to be forgotten, i.e. the right to ask us to delete otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it, with your consent for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Part 6 explains more about how we use your personal data, including automated decision-making and profiling. For more information about our use of your personal data exercising your rights as outlined above, please contact us using the details provided in Part 11.
Your IP Address(s)
Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing us at info@birminghamtelecom.co.uk).
To login to your business PC or Telephone System to carry out system maintenance
With your permission and, where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and post with information, news, and offers on our products and services.
You will not be sent any unlawful marketing spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We use the following automated system for carrying out certain kinds of decisio making and profiling. If at any point you wish to query any action that we take on the basis of this wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so.
Please contact us to find out more using the details in Part 11.
Credit approval for leasing one or more of our products.
We keep your data while you have an account or contract with us, and sometimes for a longer period, depending on whether there are legal or regulatory reasons for doing so.
We do not keep the content of phone calls unless you have our Call Recording Service enabled, but you are free to delete your recordings at any time or we can do this for you on request.
Voicemail messages stored on Hosted Telephone Systems are automatically deleted, normally after 12 months.
8) How and Where Do You Store Transfer My Personal Data?
We will only store transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
We may share your personal data with other companies in our group in order for us to supply our products and services to you. This includes or subsidiaries and our holding company and its subsidiaries. We may sometimes contract with third parties to supply our products and services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
Telecoms and broadband providers – so that we can provide you with access to our products and services.
Hardware suppliers and delivery companies – if you order VoIP telephones, networking equipment, Business Headsets or accessories from us.
Payment processors – to enable you to make online payments for our products and services.
Professional voice artists – when you order professional sound recordings from us.
Telephone directories – when you ask us to list your numbers in a directory.
Emergency services – Contact details must be provided to the Emergency Services for each of your UK phone numbers.
Finance Applications – If a customer requests to lease one of our products company your details will be shared with them in order to receive a decision.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings complying with legal obligations, a court order, the instructions of a government authority.
All subject access requests should be made in writing and sent to the email postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use.
You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
11) How Do You Contact Us?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Brian Cormell):
Email address: info@birminghamtelecom.co.uk
Telephone number: 01675 432 111.
Postal Address: Telecom House, Station Road, Coleshill, B46 1HT.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, if we change our business in a way that affects personal data protection. Any changes will be made available on on our website found at www.superfast.org.uk