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1 Personal Injury Self Help Kit Supported by
2 The purpose of this kit This kit has been developed to help people pursue public liability personal injury claims, where the injury sustained is due to another person's negligence. Legislative changes in limited the compensation available for the pain and suffering associated with injuries sustained as a result of someone else's negligence. This kit is designed for smaller public liability personal injury claims where it would not be economically viable for a private law firm to act, or where a private law firm is not prepared, due to the risk involved, to act on a no winno fee basis. The kit attempts to reduce the complex procedures of the related legislation to a set of steps a person can take to self-represent their claim prior to going to court. The kit is designed to be used in conjunction with on-going assistance from community legal services. You can locate your local community legal service on the Queensland Association of Independent Legal Services (QAILS) website or by phoning (07) This publication deals with matters of a technical nature in general terms only and does not represent legal advice. While every effort has been made to ensure accuracy, the law is complex and constantly changing. The information provided in this publication is accurate as at the date of publication. No responsibility is accepted for loss incurred by any person acting or refraining from action in reliance upon any material contained or omitted in this publication. First Edition, February Suncoast Community Legal Service Inc. Page 1
3 Index 1 INTRODUCTION 4 Who can make a claim using this kit? Can I make a claim if I am under 18 or have an intellectual disability? What types of claims should this kit not be used for? What legislation applies? What about a public liability/occupier s liability claim? What about a civil assault claim? Types of compensation available Limits on the amounts of compensation that can be claimed 2 THE ISSUES 9 Liability Quantum 3 THE PIPA CLAIM PROCESS 10 4 MAKING A CLAIM: THE PART 1 NOTICE OF CLAIM FORM 12 Serving the Part 1 Notice Can there be more than one respondent? When to send the Part 1 Notice What if the Part 1 Notice has not been sent in time? Time limits you need to be aware of 5 COMPLETING THE PART 1 NOTICE OF CLAIM FORM 16 Question by question guide to completion Documents you must attach to the Part 1 Notice Signing the Part 1 Notice Response to the Part 1 Notice Has the respondent been correctly identified? Is the Part 1 Notice compliant? 6 THE PART 2 NOTICE OF CLAIM FORM 22 Serving the Part 2 Notice When to send the Part 2 Notice Response to the Part 2 Notice Page 2
4 7 COMPLETING THE PART 2 NOTICE OF CLAIM FORM 23 Question by question guide to completion Offer to settle Documents you should attach to the Part 2 Notice Signing the Part 2 Notice 8 GATHERING THE EVIDENCE 27 Liability evidence When to get the liability evidence Medico-legal evidence When to get the medico-legal evidence 9 RESPONDENT MUST ATTEMPT TO RESOLVE THE CLAIM CALCULATION OF DAMAGES 31 General damages Multiple and dominant injuries Past expenses Refunds Future expenses Past economic loss Future economic loss Loss of superannuation Unpaid care and assistance 11 DUTY TO MITIGATE LOSS SETTLEMENT 40 Making an offer to settle Assessment and balancing risk 13 COMPULSORY CONFERENCE 43 What will happen at the compulsory conference? Pitfalls of informal negotiations 14 GLOSSARY ACKNOWLEDGEMENTS 47 Page 3
5 1 INTRODUCTION Have you sustained a personal injury in Queensland and the injury was caused by someone else s fault or negligence? If so, this self-help kit can assist you to complete the relevant forms, access information about the claim making process, inform you of the time limits and help define some of the legal jargon that is commonly used. You can use the kit where: You ve sustained an injury It happened in Queensland It was someone else s fault or negligence You can t use this kit where: The injury occurs at work The injury is caused in a car accident The injury is caused by a medical procedure Examples of personal injuries covered by this kit: Slipping on a wet supermarket floor and sustaining an injury Tripping over an uneven footpath and sustaining an injury Being assaulted by someone else and sustaining an injury Before using this kit there are other sources of information that you should always consider. Some solicitors offer a free initial consultation or advertise a no win, no fee approach. Whether a solicitor is prepared to act for you on a no win, no fee basis or not will depend on your prospects of success and on the likely value of the claim. A solicitor will not always take Page 4
6 on a case simply because you have sustained injuries and there is negligence involved. It is recommended that you contact a solicitor before you use this kit and see if they are able to act on your behalf. The Queensland Law Society can provide you with a list of solicitors who work in your local area. You can contact the Queensland Law Society on or (07) or visit the website at If you need further assistance or have any queries relating to your claim or the process, you can also contact your local community legal service. You can locate your local community legal service on the Queensland Association of Independent Legal Services (QAILS) website or by phoning (07) Who can make a claim using this kit? This kit can be used for guidance in making a claim if: 1. A person ( the claimant ) has sustained a personal injury; 2. The injury happened in Queensland; 3. The resulting injury was someone else s fault ( the respondent ); and 4. The time limits for commencing a claim have not expired (refer to page 15). Can I make a claim if I am under 18 or have an intellectual disability? A person under the age of 18 years has until their 21 st birthday (3 years from turning 18) to initiate a claim. Continued over page Page 5
7 Alternatively, a claim can be made by their parent or a legal guardian (known as a litigation guardian ) before they turn 18. Once a person turns 18, they are able to continue their claim without the need for a litigation guardian. A person who has an intellectual disability will always need a litigation guardian to bring a claim on their behalf. If you are under 18 or have an intellectual disability, it is recommended you (or your guardian) seek legal advice from your community legal service or a solicitor as soon as the injury has occurred. What types of claims should this kit not be used for? 1. Workplace accidents Claims for personal injury sustained during the course of a worker s employment are dealt with under separate legislation. For more information please contact your employer s workers compensation insurer. 2. Motor vehicle accidents If the injuries are caused due to the fault of the driver of a motor vehicle, then you should contact the Motor Accident Insurance Commission on (07) Your claim will be dealt with through the Compulsory Third Party scheme. 3. Medical Negligence For injuries caused by medical negligence a similar but separate process to that described in this kit is applicable. However the complexity of these matters means they are best dealt with by solicitors who specialise in medical negligence. You can contact the Queensland Law Society on for referral to a suitable firm. Alternatively a complaint to the Health Quality and Complaints Commission which is contactable on may assist with the resolution of your matter. Page 6
8 What legislation applies? The legislation which applies to claims for which this kit can be used for guidance is the: Personal Injuries Proceedings Act 2002 (Qld) ( PIPA ) and Personal Injuries Proceedings Regulation 2002 (Qld); and Civil Liability Act 2003 (Qld) and Civil Liability Regulation 2003 (Qld). What about a public liability/occupier s liability claim? If you sustain an injury on land or on premises and the injury is caused by the negligence of the occupier of that land or premises, then a claim will require you to clearly show that the occupier exposed you to a risk of injury that they knew or ought to have known of, and failed to take reasonable steps to prevent your injury. These claims could involve dealing with an insurance company as the occupier may have public liability insurance. What about a civil assault claim? This type of claim allows someone who has been assaulted by another individual or individuals, to claim compensation from that person or persons. In limited circumstances, a government department, venue or employer can also be claimed against. Examples of civil assault claims The State of Queensland may be responsible for assaults carried out by police officers A licensed premises may be responsible for an assault carried out on its property A security company may be responsible for the actions of a bouncer A school may be responsible for an assault by a teacher Page 7
9 Types of compensation available This will depend on the circumstances of each case, including how serious the injury is and the effect of the injury on your life. You may be able to receive monetary compensation for: Pain and suffering and loss of enjoyment of life; Past and future medical, rehabilitation, medication and travel expenses; Past and future loss of earnings from employment or self-employment; Past and future paid and unpaid domestic care and assistance; and Hurt and humiliation (if the injury was caused by an assault). Limits on the amounts of compensation that can be claimed There are restrictions placed on some types of compensation that can be claimed, and these restrictions can be categorised as follows: Compensation for pain and suffering is capped and must be calculated using tables contained in the Civil Liability Regulation 2002 (Qld); Compensation for past and future expenses must be reasonable and linked directly to the injury sustained; and Compensation for unpaid domestic care and assistance can only be claimed where you require the unpaid services for at least 6 hours a week, for at least 6 months. Page 8
10 2 THE ISSUES In any claim for personal injury, the two main issues to be determined are: 1. the liability of the respondent for the injured person s injuries; and 2. how much, in monetary terms, the claim is worth (quantum). Liability Your personal injury claim will only succeed if you are successful in showing that the respondent owed you a duty of care, and that they failed to meet the standard of care expected in relation to that particular duty. TIP A preliminary assessment of your prospects of success regarding liability should be made prior to commencing any claim. This will ensure you do not waste time and money pursuing a claim which has little or no prospects of success. It is recommended you obtain some legal advice about the respondent s liability for the incident prior to proceeding with your claim. It is also recommended you consolidate this advice by requesting information and/or records from the respondent after you have commenced your claim. Generally speaking, a respondent will only release information and records to you after you have commenced your claim. However, even without such information and records a preliminary assessment of your prospects can and should still be made, based on the circumstances of your accident. Quantum If the advice you obtain suggests the respondent s negligence would be found to have caused your injuries, only then should you begin collecting the evidence required to support your quantum claim, that is, your claim for compensation (see pages for further details). Page 9
11 3 THE PIPA CLAIM PROCESS Date of incident PIPA Claim Process Timeline 1. Complete the Part 1 Notice of Claim ( Part 1 Notice ) 5. Complete the Part 2 Notice of Claim ( Part 2 Notice ) once compliance of the Part 1 Notice is confirmed 0 months Book medico-legal appointments 3. now for approximately 12 months post incident (this is likely to be when your injuries have stabilised) 6 months Serve the Part 1 Notice on the respondent Respondent considers Part 1 Notice compliant with PIPA; or Compliance response may be any one of the following responses: No response from respondent Part 1 Notice deemed compliant after 1 month; or 6. Investigations to gather evidence from the respondent to prove fault and to support your claim for compensation (medico-legal reports, liability documents, financial records) 4.3 Respondent considers Part 1 Notice noncompliant - address compliance issues. 0 6 months Page 10
12 9. Prepare offer of settlement (once medicolegal reports received) Settlement/Judgment 7. Liability response from the respondent or insurer (if appropriate) 12 months 18 months 11. Institute legal proceedings and prepare for trial 8. Attendance at medicolegal appointments with appropriate specialists to obtain reports used to support your claim 10. Compulsory conference with the respondent or insurer (if appropriate) 12. Trial Settlement reached at compulsory conference (claim resolved) No settlement reached at compulsory conference (proceed towards trial) 6 12 months months 18 months + Page 11
13 4 MAKING A CLAIM: THE PART 1 NOTICE OF CLAIM FORM The completed Part 1 Notice commences your claim against the respondent. The Part 1 Notice includes details of who you are, when, where and how you were injured, what your injuries are and what treatment you have had. You can obtain a copy of the Part 1 Notice from the following link: data/assets/pdf_file/0003/26724/personal_in jury_form_1.pdf Alternatively, your community legal service can provide you with a copy. Serving the Part 1 Notice The Part 1 Notice should be addressed to the individual person, company or government department responsible for your injuries. Individual person if you are claiming against an individual person, the Part 1 Notice must be served personally (not posted) on the respondent. Company if you are claiming against a company, the Part 1 Notice is to be posted to the company s registered office. Government department if you are claiming against a Queensland Government department, the Part 1 Notice must be served on the relevant government department, care of Crown Law. Examples of who to claim against If you fall and injure yourself in a shopping centre, you would address and send the Part 1 Notice to the shopping centre management. If you trip on an uneven footpath, the Part 1 Notice would be sent to the local council responsible for maintaining the footpath. Page 12
14 TIP Telephone the company you intend to send the form to and check their registered office address details. If this does not assist, a company search detailing the company s registered office can be conducted via the Australian Securities and Investments Commission (ASIC) s website at Send the Part 1 Notice by registered post so that you can prove it has been delivered and the date of delivery. Can there be more than one respondent? Yes. If more than one respondent caused the injury, or more than one respondent is responsible for the area where the injury took place, a separate Part 1 Notice should be completed and sent to each respondent. Example A person slips and falls on some water in a shopping centre. The water had leaked from a soft drinks machine and the shopping centre management company are responsible for cleaning up spills. The Part 1 Notice would be sent to the owner of the soft drink vending machine, the owner of the shopping centre and possibly the owner of the cleaning business, depending on the facts of the case. Page 13
15 When to send the Part 1 Notice The Part 1 Notice should be received by the respondent within 9 months of the injury occurring or within one month of a solicitor being instructed, whichever is the earlier date. Instructing a solicitor means retaining their services and not just requesting a one-off consultation or advice session. What if the Part 1 Notice has not been sent in time? If you want to make a claim, you must still send the Part 1 Notice, even though it is late, together with an explanation as to why there has been a delay. The excuse for the delay must be reasonable in the circumstances, and should be included as an annexure to the Part 1 Notice or be presented separately to the Part 1 Notice in a particular form known as a statutory declaration. An example of the correct form for a Queensland statutory declaration is available as a word document at data/assets/word_doc/0003/88554/gen-f-qld- stat-dec.doc. You can also obtain a blank form from your local courthouse. You can find the address of your closest courthouse at Examples of reasonable delays The injured person was not aware of the extent of their injuries within the 9 month period The injured person did not realise the injury would produce permanent effects until all treatments had been tried Page 14
16 Time limits you need to be aware of Time limits are very important in personal injury claims. You can lose your right to claim compensation if you fail to take the necessary steps within the required time frames. The time limit for bringing an injury claim in Queensland is three (3) years from the date of the injury or, in some cases, when the extent of the injuries sustained as a result of the accident become apparent. If you sustained an injury close to three years ago, you should urgently seek legal advice. If the three-year period has already passed, a claim may still be able to be made in very limited circumstances. Page 15
17 5 COMPLETING THE PART 1 NOTICE OF CLAIM FORM Question by question guide to completion Respondent s details - on page 2, complete the name of the respondent, using the name of the relevant individual, company and/or business name. Also complete the address of the respondent. Question 1 & 2: Complete your details, and any previous names you have been known by, including a maiden name. Question 3: Complete any requirement for an interpreter. Question 4: Complete the details of any law firm you have formally retained to act on your behalf with respect to the claim for personal injury (if applicable). Question 5: Complete the name and address of any other respondent you have sent a Part 1 Notice to. Question 6: Identify any Queensland Government department you believe is responsible for the injury. Question 7: Complete the date, time, place and weather conditions when the incident occurred. Question 8: Draw a diagram of the incident on a separate piece of paper and attach it to the Part 1 Notice. Question 9: Provide a brief description of the incident. Question 10: Provide details of any emergency services entity who attended at the time of the incident. Question 11: Provide a description of what you were doing when the incident took place. Page 16
18 Question 12 & 13: Complete details of any protective device which was available to use at the time you sustained the injury and whether you used it. Question 14: Provide the identity of any person who witnessed the incident in which you sustained the injury. TIP Witnessed means they actually saw the incident with their own eyes Question 15: Provide details of any medication or drug (prescription or otherwise) you took in the 12 hours before the time of the incident. You should seek legal advice if the information requested could be potentially incriminating. Question 16: Provide details of any alcohol you consumed in the 12 hours before the time of the incident. Question 17: Provide the details of the person, company or government department you believe caused the incident or is responsible for the incident (ie: the respondent). These details should be the same as the respondent s details completed on page 2 of the Part 1 Notice. Example A person who slips on a pool of water in a supermarket aisle would say the supermarket is at fault because they allowed the pool of water to sit in the aisle, and none of the employees of the supermarket checked the aisle for pools of water or cleaned up the water. Page 17 Continued over page
19 Question 18: Complete why you say the respondent is responsible for the incident. Question 19: Provide the details of any person (apart from the respondent) who may have caused the injury. Question 20: Provide a detailed list of all injuries you sustained in the incident and any which have developed as a consequence of the incident. Question 21 & 22: Complete the details of any hospitals you attended for treatment and the dates you were admitted for that treatment. Question 23: Provide the details of any health care providers you have been treated by because of the incident, and the treatment they gave you. Question 24: Provide details of any injuries, disabilities or illnesses you have suffered, before or after the incident, which may have an impact on the disabilities caused in the incident, or the amount of compensation you may be entitled to. Example A person slips in a supermarket aisle, and injures their left elbow. Two years earlier they had suffered a left elbow injury playing tennis, had seen their doctor and received physiotherapy treatment. Details of the tennis injury should be included in the Part 1 Notice. Question 25: Provide details of any type of claim you have made for social security, income protection, WorkCover, or any other form of benefit, where the claim for benefits has been made because of the injury. Page 18
20 Documents you must attach to the Part 1 Notice You must attach the following to the Part 1 Notice: Any medical reports or certificates relating to the injuries sustained in the incident; Any reports relating to your medical history; Any incident report, photograph or diagram relating to the incident and its causes; Witness statements relating to the incident; and A diagram of the incident (question 8). Signing the Part 1 Notice The Part 1 Notice must be signed in front of a qualified witness such as a solicitor, Justice of the Peace (JP), or Commissioner for Declarations. JPs are often available at libraries or courthouses to provide this service. You can find a JP using this link: Your signature on the Part 1 Notice authorises the respondent to access information about you that would otherwise be protected by privacy laws. Accordingly, after serving the Part 1 Notice, the respondent will be able to access information about you from: Medical and rehabilitation providers; Government authorities; and Your employer. Page 19
21 Response to the Part 1 Notice The respondent must reply to the Part 1 Notice within one calendar month of receiving it. TIP If you send the Part 1 Notice by registered post, you will have a card showing when the respondent received it. If you put the date one month after that date in your calendar, you will know when the response from the respondent is due. The responses to be provided by the respondent at this time must say: 1. Whether the respondent has been correctly identified in the Part 1 Notice; and 2. Whether the Part 1 Notice is compliant with the Personal Injuries Proceedings Act 2002 (Qld). Has the respondent been correctly identified? The respondent s response must tell you whether: They are the proper respondent; or They cannot decide if they are the proper respondent; or They are not the proper respondent. If you receive the first of these three responses then the respondent has to provide a compliance response. If you get either of the other responses, you should seek legal advice as to how to proceed. Page 20
22 Is the Part 1 Notice compliant? The respondent must tell you whether they consider the Part 1 Notice to be compliant. This means that they are satisfied you have answered the questions in the Part 1 Notice correctly, that it is properly signed and witnessed, and that all relevant documents have been attached. If the respondent says the form is not compliant, they must tell you in their letter what part of the Part 1 Notice does not comply, and how you can fix this. You have one calendar month from the time you get the respondent s letter setting out non-compliance issues, to fix non-compliance. If the respondent does not confirm compliance after you have taken reasonable steps to remedy non-compliance, then you will have to seek an order from the court deeming the Part 1 Notice compliant. Page 21
23 6 THE PART 2 NOTICE OF CLAIM FORM The Part 2 Notice provides the respondent with information about the financial losses you have incurred because of the injury sustained in the incident. It also provides further details of the treatment you have received and the nature of your injuries. Serving the Part 2 Notice The Part 2 Notice should be addressed and mailed to the respondent (or their insurer if appropriate). Unlike the Part 1 Notice, there is no requirement that the Part 2 Notice be served personally. When to send the Part 2 Notice The Part 2 Notice should be received by the respondent within 2 months of the date the respondent provided their initial response to the Part 1 Notice, or if no response has been provided, then within 2 months of the date the Part 1 Notice was given to the respondent. Response to the Part 2 Notice If you make an offer of settlement in the Part 2 Notice, the respondent may make a counter offer to you. There is no compliance response issued by the respondent after serving the Part 2 Notice. Page 22
24 7 COMPLETING THE PART 2 NOTICE OF CLAIM FORM Question by question guide to completion Question 26: Complete the details of your employment before and at the date of injury. Question 27: Complete what educational qualifications you have, as well as where and when you attained them. Question 28: Tick the box to indicate if you have lost any income, from any source, because of the incident. If you have not, go directly to question 47. Question 29: Tick the box to indicate if you are still losing income at the date of filling in the form. Question 30: Tick the box to indicate whether you have returned to work since the incident. If you have, go direct to question 32. Question 31: Indicate when you expect to return to work, if you know. Question 32: Complete the details of your employment, or self-employment, in the three years up to the incident. If you need more space, use a separate sheet of paper and attach it to the Part 2 Notice. TIP Using a table annexed to the Part 2 Notice is often a useful way to present this information. Question 33: Complete the details of your accountant if applicable. Continued over page Page 23
25 Question 34: Complete the details of the periods of time you have been off work since the incident. If you need more space, use a separate sheet of paper and attach it to the form. Question 35: Complete the details of any changes in your work duties or earnings since the incident. Question 36 & 37: Complete the details of losses of earnings from selfemployment if applicable. If you need more space, use a separate sheet of paper and attach it to the form. If you are not self-employed, go directly to question 40. Question 38: Indicate whether your business is still operating. Question 39: Complete the details of any person hired to replace you. Question 40 & 41: Complete the details of losses of earnings from employment. If you need more space, use a separate sheet of paper and attach it to the form. Question 42 & 43: Complete details of any second job you had at the date of injury and any earnings from that job. Question 44: Complete any details of any firm arrangement you had made to enter or cease employment, alter your duties, working hours or earnings before the incident. Question 45: Provide a statement of any economic loss you have suffered from the incident. Question 46: Provide details of any payment you have received, from any source, because of the incident. Give as much detail as possible about reference numbers from any insurer, government authority or lender. Question 47: Provide details of any treatment provider you have seen since delivering the Part 1 Notice. If you need more space, use a separate sheet of paper and attach it to the Part 2 Notice. Page 24
26 Questions 48 52: Complete details about any recommended rehabilitation and what has been provided. Question 53: Provide details of any disabilities you have sustained in the incident. You should include loss of range of movement, pain, restrictions on the ability to walk or lift objects etc. Provide as much detail as possible about any impacts of any injuries you sustained in the incident. TIP If you need more space, use a separate sheet of paper and attach it to the Part 2 Notice. Question 54: This is where you have to indicate whether you are ready to make the respondent an offer to settle your claim. This is a very important question. Offer to settle If you are not ready to make an offer to settle, you must provide a reason. The usual reason provided is that you do not yet have all of the medical evidence available to make an informed decision. Or maybe your injuries have not yet stabilised. Stabilisation is when injuries are no longer deteriorating, or have reached maximum improvement after reasonable treatment. Often injuries will not have stabilised within the time frames for completing the Part 2 Notice. If you are ready to make an offer to settle, answer the question yes and attach a separate sheet of paper with an offer to settle your claim. See pages for details of how to calculate your offer of settlement. Page 25
27 Documents you should attach to the Part 2 Notice You should attach the following to the Part 2 Notice: Taxation documents for the three full financial years before the incident. You should only attach these if you are making a claim for loss of earnings from employment or self-employment; Any medical documents you did not attach to the Part 1 Notice; and Any other documents relevant to the claim which you did not provide with the Part 1 Notice. Signing the Part 2 Notice Follow the same instructions as for the Part 1 Notice. Your signature will again authorise the respondent to obtain documents about you from various sources. Page 26