Source: http://www.google.ca/patents/US20030193961
Timestamp: 2017-10-20 21:54:42
Document Index: 526027875

Matched Legal Cases: ['arty 101', 'arty 101', 'arty 101', 'arty 101', 'arty 137', 'arty 101', 'arty 101', 'arty 137', 'arty 101', 'arty 137', 'arty 101', 'arty 137', 'arty 137', 'arty 137', 'arty 137', 'arty 101', 'arty 101', 'arty 101', 'arty 137', 'arty 137', 'arty 101', 'arty 101', 'arty 137', 'arty 137', 'arty 101', 'arty 137', 'arty 101', 'arty 137', 'arty 101']

Patent US20030193961 - Billing system for communications services involving telephony and instant ... - Google Patents
Systems, methods and program products are disclosed for determining billable usage of a communications system where services are provided involving telephony and instant communications. In some exemplary embodiments, the present invention provides for authorizing the fulfillment of service requests based...http://www.google.ca/patents/US20030193961?utm_source=gb-gplus-sharePatent US20030193961 - Billing system for communications services involving telephony and instant communications
Publication number US20030193961 A1
Application number US 10/404,104
Also published as DE60325035D1, DE60326217D1, DE60328767D1, DE60331053D1, DE60333002D1, DE60333448D1, EP1495413A1, EP1495413A4, EP1495413B1, EP1495416A2, EP1495416A4, EP1495416B1, EP1495601A1, EP1495601A4, EP1495601B1, EP1495602A2, EP1495602A4, EP1495603A1, EP1495603A4, EP1495603B1, EP1495604A2, EP1495604A4, EP1495604B1, EP1495605A1, EP1495605A4, EP1495625A1, EP1495625A4, EP1495625B1, EP1495626A1, EP1495626A4, EP1495626B1, EP2166505A2, EP2166505A3, EP2166506A2, EP2166506A3, US7382868, US8260967, US8289951, US8880401, US8885799, US8924217, US9043212, US20030185232, US20030185359, US20030185360, US20030187641, US20030187650, US20030187800, US20040003041, US20050074101, US20110200179, US20110202347, WO2003085539A1, WO2003085844A2, WO2003085844A3, WO2003085913A1, WO2003085914A2, WO2003085914A3, WO2003085915A1, WO2003085916A1, WO2003085937A2, WO2003085937A3, WO2003085940A1, WO2003085941A1
Publication number 10404104, 404104, US 2003/0193961 A1, US 2003/193961 A1, US 20030193961 A1, US 20030193961A1, US 2003193961 A1, US 2003193961A1, US-A1-20030193961, US-A1-2003193961, US2003/0193961A1, US2003/193961A1, US20030193961 A1, US20030193961A1, US2003193961 A1, US2003193961A1
Inventors Richard Moore, Gregory Mumford, Duraisamy Gunasekar
Patent Citations (99), Referenced by (58), Classifications (147), Legal Events (7)
US 20030193961 A1
The present application claims priority to U.S. Provisional Patent Application Serial No. 60/369,271 (Atty. Docket CDR-02-002PR), filed Apr. 2, 2002, entitled “Chat-Accessible Services in a Communication System,” assigned to the assignee of the present application and incorporated herein by reference its entirety.
U.S. patent application Ser. No. __/______ (Docket No. CDR-02-012), filed concurrently herewith and entitled “Billing System for Services Provided via Instant Communications;”
U.S. patent application Ser. No. __/______ (Docket No. CDR-02-013), filed concurrently herewith and entitled “Messaging Response System;”
U.S. patent application Ser. No. __/______ (Docket No. CDR-02-014), filed concurrently herewith and entitled “Communications Gateway with Messaging Communications Interface;”
U.S. patent application Ser. No. __/______ (Docket No. CDR-02-015), filed concurrently herewith and entitled “Media Translator;”
U.S. patent application Ser. No. __/______ (Docket No. CDR-02-017), filed concurrently herewith and entitled “Call Completion via Instant Communications Client;”
U.S. patent application Ser. No. __/______ (Docket No. CDR-02-018), filed concurrently herewith and entitled “Enhanced Services Call Completion;”
U.S. patent application Ser. No. __/______ (Docket No. CDR-02-019), filed concurrently herewith and entitled “Providing of Presence Information to a Telephony Services System;” and
U.S. patent application Ser. No. __/______ (Docket No. CDR-02-020), filed concurrently herewith and entitled “Telephony Services System with Instant Communications Enhancements.”
For example, in a telephone network, a large proportion of calls are completed by direct dialing from one telephone to another. However, further effectiveness is achieved by the offering of interactive operator services or “enhanced services” to facilitate communications among parties. In some cases, enhanced services may be provided to help a caller by locating a telephone number for a called party or by connecting the caller to the called party. An enhanced service may also allow a caller to exercise a broad range of billing arrangements, such as) calling card billing, billing to subscriber account numbers and collect calling.
To access an enhanced service in a telephony network, a caller may dial a telephone number such as ‘0’ for an operator or ‘1-800-COLLECT’ (TM) to reach a collect call platform or yet another number to reach a prepaid calling card platform. Through interaction with an automated VRU or a human operator in an enhanced services call processing platform, the caller typically provides information by voice or by in-band DTMF tones to convey the nature of service desired, to specify a called party, and to pass along information relevant to billing and authentication.
An exemplary embodiment of the present invention discloses a system for controlling usage of a communications system comprising means for determining that an activity has been requested of the communications system relating to communication between a first party using a telephone and a second party using an instant communications client, means for determining whether a usage charge applies to the activity, means for identifying an account to which the usage charge is to be applied, means for determining whether the account can accommodate the usage charge, and means for performing the activity responsive to whether the account can accommodate the usage charge.
Another exemplary embodiment of the present invention discloses a system for controlling usage of a communications system comprising means for receiving from the communication system indication that an activity has been requested of the communications system relating to communication between a first party using a telephone and a second party using an instant communications client, and means for determining whether a usage charge applies to the activity, means for identifying an account to which the usage charge is to be applied, and means for determining whether the account can accommodate the usage charge and means for sending to the communications system indication of whether the activity is authorized responsive to whether the account can accommodate the usage charge.
Another exemplary embodiment of the present invention discloses a method of controlling usage of a communications system comprising determining that an activity has been requested of the communications system relating to communication between a first party using a telephone and a second party using an instant communications client, and determining whether a usage charge applies to the activity, identifying an account to which the usage charge is to be applied, determining whether the account can accommodate the usage charge, and performing the activity responsive to whether the account can accommodate the usage charge.
Another exemplary embodiment of the present invention discloses a method of controlling usage of a communications system comprising receiving from the communication system indication that an activity has been requested of the communications system relating to communication between a first party using a telephone and a second party using an instant communications client, and determining whether a usage charge applies to the activity, identifying an account to which the usage charge is to be applied, and determining whether the account can accommodate the usage charge, and sending to the communications system indication of whether the activity is authorized responsive to whether the account can accommodate the usage charge.
Another exemplary embodiment of the present invention discloses a method of assessing charges for usage of a communications system comprising receiving indication of activity of the communications system relating to communication between a first party via a telephony connection and a second party via an instant communications client, and determining a charge to be assessed for the activity of the communications service responsive to the indication.
Another exemplary embodiment of the present invention discloses a system for assessing charges for usage of a communications system comprising means for receiving indication of activity of the communications system relating to communication between a first party via a telephony connection and a second party via an instant communications client, and means for determining a charge to be assessed for the activity of the communications service responsive to the indication.
Another exemplary embodiment of the present invention discloses a computer-readable medium comprising instructions which, when executed by a processor, causes a processor to perform a method of assessing charges for usage of a communications system. The method comprising receiving indication of activity of the communications system relating to communication between a first party via a telephony connection and a second party via an instant communications client, and determining a charge to be assessed for the activity of the communications service responsive to the indication.
[0034]FIG. 1 depicts a communication network in accordance with one embodiment of the present invention;
[0035]FIGS. 2A and 2B together depict a call-flow diagram of a presence-based call completion session with calling party termination in accordance with one embodiment of the present invention;
[0036]FIGS. 3A and 3B together depict a call-flow diagram of a presence-based call completion session with called party termination in accordance with one embodiment of the present invention;
[0037]FIGS. 4A and 4B together depict a call-flow diagram of a presence-based call completion session with calling party re-origination in accordance with one embodiment of the present invention;
[0038]FIGS. 5A and 5B together depict a call-flow diagram of a presence-assisted, Voice-over-IP call completion session in accordance with one embodiment of the present invention;
[0039]FIG. 6 depicts a computer system that can be used to implement an embodiment of the present invention;
‘Instant messaging’ refers to messaging communications wherein the delays in readying the message for delivery (such as addressing to a recipient), transporting the message, and bringing the message to the attention of the recipient are sufficiently short or imperceptible that parties may communicate in a nearly conversational manner. In the ease of a form of instant communications known as ‘text chat’ sessions, the conversational pace is often limited mainly by the time it takes for chat participants to compose and finalize messages to be transmitted. The acceptable margin of delay in message transmission may be on a different scale than for the end-to-end delay margins in telephone communications, but the objectionable impact of excess delay on perceived fluency of communications is a common detriment to both modes of communication.
In contrast to electronic mail clients, it is generally unnecessary in instant communications for the user to poll a server either manually or automatically at certain time intervals, nor is the user require to take additional action, as there is with “opening” an e-mail, to have the content displayed. Furthermore, unlike an e-mail ‘inbox’ stored as a file in a nonvolatile storage device, there is typically no systematic storing of the received message at the receiving end for the purpose of presenting the message to the recipient for the first time at a time substantially later than it was received.
Presence technology facilitates instant messaging and supports the perceived instantaneous nature thereof. Indeed, one of the key motivations for applying presence techniques in the context of instant messaging is that, as described above, there is typically very little storage of messages for later delivery to a recipient. Consequently, it is often useful for a sending party to know, before assembling and sending messages, whether the messages are likely to be received or presented to the recipient in a timely manner. In the experience of the sending party, presence technology can be a factor affecting one's expectation or perception of instancy. To party intending to send a message, presence technology attempts to provide awareness of the availability status of the intended recipient (or at least the readiness state of the recipient's instant communications client) before communications are sent to the recipient. When a sending party does observe or otherwise determine that a recipient is present via presence technology, the party may then confidently send communications and reasonably expect that the transmitting and presenting the message to the recipient will be immediate or nearly instantaneous. Presence differs from, for example, the placing of a collect call in that presence information for a party is is often maintained before the time it is actually needed in the context of someone communicating with party.
In general, presence technology is intended to provide an up-to-date indication of the presence of other parties. Of course, availability information for a party may be subject to change and to the party's desire to accept communications. The timeliness of availability information may also vary depending on implementation. A prospective sender of communications usually does not need to perform additional actions to ascertain presence of other parties at any point in time, such as immediately before sending a message. Instead, as in many instant messaging client applications, presence state of a group of addressees is constantly updated and indicated on, a user interface. This self-updating aspect of some presence implementations further lends to the instancy and spontaneity with which users may initiate and carry on instant communications.
[0080]FIG. 1 is a block diagram of a communications system 100 in which an exemplary embodiment of the present invention can be implemented. As illustrated, a calling party 101 is capable of communicating, such as by a telephone connection, with a voice processing system (VPS) 103 typically by dialing a telephone number using a telephone 102 via telephone network 80 in order to reach a called party telephone 138. Telephone network 80 may include, for example, the Public Switched Telephone Network (PSTN) to which VPS 103 is interfaced. However, the present invention is not limited to the use of telephones and the Public Switched Telephone Network by the calling party 101, because the calling party 101 may use other means to connect to the voice processing system, including mobile telephones, internet telephones, packet telephony clients, etc.
In accordance with a typical usage scenario, calling party 101 uses a telephone 102 to establish contact with a called party 137. In the case of, for example, a collect call, a calling card call or a operator-assisted call, calling party 101 may contact VPS 103 as an intermediary to establish the call. Calling party 101 may know the telephone number of a called party telephone 138 associated with called party 137 and may want to arrange alternate billing through VPS 103 rather than call phone 138 directly. Otherwise, calling party 101 may not know the telephone number of phone 138 and, may have operator 52 assist in finding the telephone number. Called party 137 may be accessible via called party client 139 rather than phone 138 and, in accordance with an advantageous aspect of the present invention as will be shown, VPS 103 may assist the calling party 101 in making contact with the called party 137 despite this situation.
Instant messaging server 121 is a form of instant messaging server (or service) facilitating messaging communications among parties. The sender process 113 and the receiver process 115 are configured for communicating with an instant messaging server 121 via connections 26 and 28, respectively. Specifically, the sender process 113 is configured to transmit messages to the instant messaging server 121, and the receiver process 115 is configured to receive messages from the instant messaging server 121. Multiple sender processes 113 and receiver processes 115 may be running on the intelligent presence gateway 105, each one being spawned for a particular corresponding enhanced services session. With respect to instant messaging server 121, JPG 105 may be indistinguishable in behavior from other instant messaging participants using the server. Sender process 113, receiver process 115 and connections 26 and 28 are indicative of an instant messaging interface for IPG 105 or other elements of FIG. 1.
Preferably, the instant messaging server 121 may be implemented as a computer system that furnishes the instant message services described in IETF document RFC-2778 or similar recommendations-. Instant messaging server 121 may be private or publicly available and may be commercial or non-commercial. The role of instant messaging server 121 may be fulfilled by popular instant message services supplied by AMERICA ON-LINE™, YAHOO™, etc. As another example, the instant messaging server 121 can be a server that provides Internet Relay Chat (IRC). Preferably, the instant messaging server 121 is capable of both text-based messaging and voice-enabled messaging. Alternatively, in accordance with some implementations of instant messaging, instant messaging server 121 may only be involved in establishing initial contact among conversing parties, with subsequent messaging taking place directly between the parties, such as between called party client 139 and receiver process 115, without going through server 121. It is also feasible that the functions of instant messaging server 121 can be implemented by a computer system at the called party client 139 in what may be referred to as a peer-to-peer messaging system.
IIX 125 may be controlled by or communicably coupled to either or both of VPS 103, via connection 57, or IPG 105, via connection 58. The types of communications that may take place through these connections are typified in the discussion of FIG. 2B. One aspect of control information along connection 57 may relate to whether or not IIX 125 is to engage in communications involving called party client 139. Other aspects affected by communication along connection 57 may relate to, for example, port numbers by which other elements communicate with translating prcoesses or language models to be used for translation. Alternatively, engagement of IIX 125 may take place intrinsically through commmunications along connections 42, 44, 46 or 48. IIX 125 may comprise a controller 126 for performing control communications, such as along connections 57 and 58, and generally for coordinating any neccessary allocation, configuration or the like pertaining to engaging processes 127, 129 in communications sessions through IIX 125.
Any of the various possible combinations among elements may be implemented in a platform suitably equipped with telephony interface equipment, communications switches, operator stations, and sufficient computing and digital signal processing resources to provide all the requisite functionality and interfaces described herein. For example, an arrangement suitable for implementing at least VPS 103 and perhaps other elements of system 100 is described in the co-pending U.S. patent application Ser. No. 09/096,938, especially with respect to FIGS. 1 and 2 therein. Voice processing'systems in general are well known in the art and it will be apparent to those of ordinary skill how a variety of existing systems and architectures may be modified in design to embody the present invention.
[0125]FIGS. 2A and 2B describe what may occur as a calling party makes contact with VPS 103 and is connected to the called party's instant communications client through IIX 125. After communicating in this manner for a period of time, the caller eventually disconnects the call.
[0131]FIGS. 2A and 2B together constitute a call flow illustrating presence-based call completion wherein the call is eventually concluded by the calling party. Each arrow in the call flow of FIGS. 2A and 2B represents interaction of some nature between elements of FIG. 1. These actions are generally communications among elements which, depending on the circumstances, may include, for example, vocal communications, textual communications, call setup signaling, control signals and event notifications.
Termination of communications may also occur other than as shown in FIGS. 2A-2B. For example, the called party 137 may signal termination by ending the instant messaging session or providing some other indication as may be appropriate in a particular implementation. This scenario is shown in FIGS. 3A and 3B. In FIGS. 3A and 3B, the steps starting from the initial voice call 301 in FIG. 3A through the establishment of the voice call 363 and instant message 365 occur as substantially described with respect to steps 201 through 265 hereinabove in FIG. 2A and 2B, with some details ommitted for simplicity. However, in this called party termination scenario, the called party 137 sends a termination request, action 367, triggered by the ending of the session, to IIX 125 or, depending on implementation, to the voice processing system 103 via the instant messaging server 121 and the intelligent presence gateway 105. The voice processing system 103 (or IIX 125) confirms the termination by sending a termination response, action 369, to the called party 137 via the intelligent presence gateway 105 and the instant messaging server 121, and by sending a termination notification 371 to the calling party 101. As before, the voice processing system 103 transmits a service event 373 to the billing system 123, and the intelligent presence gateway 105 transmits session event 375 to the billing system 123.
[0162]FIGS. 4A and 4B illustrate a call re-origination scenario, in which the calling party 101 indicates a desire to make another call without hanging up or reentering the billing information, for example by pressing the pound key (#) on a telephone keypad for two (2) seconds. In this scenario, the steps starting from the initial voice call 401 in FIG. 4A to the establishment of communications among the parties represented by actions 463 and 465 are substantially as described with respect to steps 201-275 presented above in FIG. 2A and 2B. However, during the ‘call’, the calling party 101 makes the re-origination request 477 which is detected by VPS 103, perhaps via bridging switch 54. In response, the connection to called party 137 is terminated as shown by action 471, which is optional and may include, for example, a textual notification of the termination for the benefit of called party 137. Actions 473 and 475 inform billing system 123 of the conclusion of the session. Then the operator at VPS 103 offers new service options as shown by action 479. The calling party 101 submits a new service option request 481, which is handled by VPS 103 by taking appropriate steps 483. If the calling party 101 wishes another instant message based communication, then the steps described herein above may be repeated. The interaction just described for VPS 103 may involve or be performed entirely by IIX 125 as well.
[0164]FIGS. 5A and 5B illustrate the operation of this embodiment, in which steps 501-543 (transmission of the session response 543 from the intelligent presence gateway 105 to the voice processing system 103) proceed as substantially described with respect to corresponding steps 201-243. However, operator 52 at voice processing system 103 may detect that the called party client 139 is capable of voice-over-IP based on the information in the capability information response 515. An alternative to the process of obtaining information from capabilities server 117 may be to query the called party client 139 directly using, for example, SIP mechanisms for exploring client capabilities. In response the operator may send an instant message 545 to the called party 137 via the intelligent presence gateway 105 and the instant messaging server 121. Instant message 545 may ask the called party to select which capability, voice or text, the called party prefers to use. In reply, the called party 137 returns an instant message 547 that confirms that the voice-over-IP capability of the called party client 139 is to be used. This can happen at any time during the communication session.
To complete the establishment of the call, VPS 103 provides a connection notification 561 to the calling party 101, and a connection notification 563 to the called party 137 via the voice-over-IP gateway 131. In return, the calling party 101 provides a connection confirmation 565 to VPS 103 and the called party 137 provides a connection confirmation 567 to VPS 103 via the voice-over-IP gateway 131. At this point, the voice-over-IP gateway 131 interfaces a voice call leg 569 with the calling party 101 and a voice-over-IP call leg 571 with the called party client 139. These requests, responses, notifications, and confirmations may be carried out using computer generated messages or using human-intelligible voice prompts and Dual Tone MultiFrequency (DTMF or “touch tone”) or spoken responses.
In the preceding description of FIGS. 2A-5B, billing system 123 was shown to participate in collecting information indicative of usage activity in the communcations system and in authorizing activity based on whether such activity could be paid for in some manner. It should be noted that various elements in FIG. 1 may report a variety of indications to billing system 123 indicating usage of the system which may be billable. The billing system may note these occurrences and determine charges associated with the usage. Furthermore, as depicted in FIG. 2A-2B and others, billing system 123 may also participate in authorization or metering of activity in the system based upon whether a valid account exists to which charges may be applied.
Referring to FIG. 7D, many determinations in process 700 may result in execution of step 760, generally when attempts to establish telephone or chat messaging to a party have been unsuccesful. In step 760, it is determined if there are yet other alternatives for communicating to the called party, such as paging or voice mail. If not, then in step 768, the caller is informed that the called party is not reachable by any further means beyond what may have already been offered to the caller. Processing then proceeds to step 770 to decouple the caller from the operator which, in this instance, essentially disconnects the caller.
In step 826, a determination is made as to whether or not the callee answers the phone and accepts any applicable charges, such as in, a collect call scenario. If the called party, answers and otherwise accepts the call, then steps 832, 870 and 872 are performed to connect the call and begin billing, if applicable, disconnect the operator from the call and conclude the processing of process 800 in fulfillment of the caller's request.
Even signals representing telephone audio signals may be conveyed to processing equipment in the form of data through a bus or network. Methods and devices for converting among analog audio signals and digital data are well known and are not explicitly shown in FIG 1, although it is common that telephone network 80 or VPS 103 are equipped to perform these conversions. Adaptation to external systems, such as the PSTN as represented by telephone network 80, may be accomplished by the use of well-known computer-telephony adapter cards (as those made by Dialogic Communications Corporation), commercially available automatic call distributors (ACDs) and Private Branch Exchange (PBX) equipment.
[0232]FIG. 6 illustrates a computer system 600 upon which an embodiment according to the present invention can be implemented. The computer system 600 includes a bus 601 or other communication mechanism for communicating information and a processor 603 coupled to the bus 601 for processing information. The computer system 600 also includes main memory 605, such as random access memory (RAM) or other dynamic storage device, coupled to the bus 601 for storing information and instructions to be executed by the processor 603. Main memory 605 can also be used for storing temporary variables or other intermediate information during execution of instructions by the processor 603. The computer system 600 may further include a read only memory (ROM) 607 or other static storage device coupled to the bus 601 for storing static information and instructions for the processor 603. A storage device 609, such as a magnetic disk or optical disk, is coupled to the bus 601 for persistently storing information and instructions.
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U.S. Classification 370/401, 704/E15.045, 370/338, 704/E13.008
International Classification H04M3/493, G10L19/00, H04L12/56, H04M3/53, G06Q20/08, H04M7/00, H04L29/06, H04L12/18, H04L12/14, H04M7/12, H04L29/08, H04M3/46, H04M17/00, H04M3/533, H04M3/42, H04M15/00, G10L15/26, G10L13/04, H04L12/58
Cooperative Classification H04L51/00, H04M7/1295, H04M7/125, H04M7/0054, G10L13/00, G10L15/26, H04M7/003, H04L67/2823, H04N21/234336, H04M7/0051, H04N21/234309, G06F17/28, G06F17/289, H04N21/2335, H04M7/0048, H04N21/440236, H04M7/0045, G06Q20/40, H04M15/00, H04L67/24, H04L65/4007, H04L51/36, H04M3/533, H04M3/42127, H04M15/772, H04L51/04, H04M15/56, H04M3/465, H04M15/07, H04L12/14, G10L15/265, H04M7/0003, H04L69/329, H04M2203/4509, H04M2215/202, H04M2215/44, H04L65/80, H04M15/77, H04L65/1006, H04M3/42229, H04M2215/64, H04M2215/725, H04L45/308, H04L65/1016, H04M2201/60, H04M2215/208, H04M7/12, H04M2242/30, H04M2215/7263, H04M3/4931, H04M2215/66, H04M15/09, H04M15/63, H04M15/8292, H04M2215/62, H04L12/1403, H04L29/06, H04M2215/7254, H04M3/5322, H04M15/51, H04M15/08, H04M2215/82, H04L12/1827, H04M15/57, H04M15/83, H04L12/1813, H04M17/00, H04L67/14, H04M2203/4536, H04L51/066, H04M3/46, H04L12/1822, G10L13/043, G06Q20/085, H04L69/08, H04L65/1069, H04M15/7655, H04L29/06027, H04M2203/2066, H04M3/53308, H04M2215/54, H04M15/55
European Classification H04M15/77B, H04M15/82Q, H04M15/56, H04M15/57, H04M15/83, H04M15/51, H04M15/09, H04M15/765B, H04M15/07, H04M15/08, H04M15/63, H04M15/77, H04M17/00, H04M15/55, H04L29/08A7, H04L29/06M8, H04M3/46M, G06Q20/085, H04L29/06C2, H04L12/18D2, H04L45/308, H04L12/58U, H04M3/53T, H04L12/14A, H04L12/58, H04L51/04, G10L15/26A, H04M3/42D, H04M3/42M, H04M15/00, H04L12/58B, H04L12/14, H04M3/46, H04L29/08N13, H04L12/18D, H04L29/08N23, H04L29/06, G10L13/04U, H04M7/00B, H04L29/06M2S1, H04L29/06M2H2, H04L29/06M4A
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