Source: https://www.flyedelweiss.com/EN/legal/Pages/conditions-of-carriage.aspx
Timestamp: 2019-05-22 05:03:57
Document Index: 423227731

Matched Legal Cases: ['§1', '§2', '§3', '§4', '§5', '§6', '§7', 'art 382', '§8', 'art.\n8', '§9', '§10', '§11', '§12', '§13', '§14', '§15', '§16', '§17', '§18', '§19', '§20', 'art. 15', 'art. 12']

﻿ Conditions of Carriage
Is current page Conditions of Carriage
§1What particular expressions mean
Article 1 – What particular expressions mean
"We", "our" "ourselves" and "us" means Edelweiss Air AG., domiciled in Zurich, Switzerland.
"CONVENTION" means Convention for the unification of certain rules relating to international air transport signed on 28 May, 1999 in Montreal (Convention of Montreal).
"AUTHORISED AGENT" means a sales agent who has been authorised by us to represent us in the sale of our air transport services.
"BAGGAGE" means your personal property accompanying you in connection with your travel. Unless otherwise specified, the expression “Baggage” encompasses both your Checked and your Unchecked Baggage.
"FLIGHT COUPON" means that portion of the Ticket that bears the notation "good for passage" or, in the case of an Electronic Ticket, the Electronic Coupon, and indicates the specific places between which you are entitled to be carried.
"PASSENGER NAME RECORD (PNR)" means all travel information related to a Passenger as recorded in the database of our computer reservation system as collected during the booking and reservation process.
"SDR" means a Special Drawing Right as defined by the International Monetary Fund [at the time of the entry into effect of these Conditions, 1 SDR is equivalent to approximately CHF 1.60 / EUR 1.40].
"UNCHECKED BAGGAGE" means any of your Baggage other than Checked Baggage
§2Applicabililty
Except as set forth in Articles 2.2, 2.4 and 2.5, these Conditions of Carriage apply only to carriage on those flights or flight segments where our name or Designator Code is indicated in the Ticket for that flight or flight segment.
When you book a charter flight, the charterer's general terms of business apply. These present Conditions of Carriage apply only to the extent that they are incorporated in your contract of carriage by reference on the Ticket, by other references or by the charter agreement. In the case of charter flights, the charterer's general terms of business always have precedence; these present Conditions apply additionally.
We perform some services by arrangement with other carriers known as "code shares". Such flights may be operated by another Carrier under its own or a third carrier's Designator Code as well as ours. If you have a reservation with us and your Ticket indicates our name or Designator Code as the carrier, the flight may be operated by our code share partner. In case of a code share flight, we will advise you of the Carrier operating the aircraft at the time you make your reservation.
2.5 PRECEDENCE OF CONDITIONS OF CARRIAGE
§3Tickets
3.1.1 We will provide carriage only to the Passenger named in the Ticket. You may be requested to produce appropriate identification.
3.1.3 Some Tickets are sold at discounted fares; they may be partially or completely non-refundable.
3.1.4 If you have a non-refundable Ticket (as described in 3.1.3 above) which is completely unused and you are prevented from travelling by Force Majeure, we will issue you with a credit to the amount of the non-refundable part of the fare to be used for future travel on our services, as long as you advise us promptly of such Force Majeure and provide evidence of the same. We will, however, deduct a reasonable administration fee from this credit amount.
3.1.5 Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. Furthermore, you shall not be entitled to be carried if the Ticket presented is mutilated or has been modified by any party other than ourselves or our Authorised Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name.
3.1.6 Should your Ticket (or a part thereof) be lost or mutilated, or should it not contain the Passenger Coupon and all unused Flight Coupons, we will, at your request, replace the Ticket or part thereof by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and provided you sign a written agreement to reimburse us for any costs up to the value of the original ticket which are incurred by us or another Carrier through misuse of the original Ticket. We may charge a reasonable administration fee for the issuance of a new Ticket. We will not claim reimbursement or an administration fee from you for any such costs which result from our own negligence.
3.2.1 The validity of the Ticket can be restricted in the Ticket itself, in these Conditions of Carriage or by the Tariffs applicable. If no such restrictions are provided, the Ticket will be valid for a year from its date of issue or for a year from the date of first travel as stated on the Ticket, provided you perform this first travel within a year of the Ticket’s issue.
3.2.2 If you are prevented from starting your travel within the period of the Ticket’s validity because we were unable to confirm your reservation at the time you made it, we will extend the validity of the Ticket or, alternatively, you may demand a refund in accordance with Article 10.
3.2.3 In the event of death of a Passenger en route, we will extend the validity of the Tickets of any persons accompanying the deceased, and we will also waive any minimum stay requirements on such Tickets. In the event of a death in the immediate family of a Passenger who has commenced travel, we will similarly modify the validity of the Passenger's Tickets and that of any of his/her immediate family who are accompanying him/her. We will ask you, however, to provide a valid death certificate. In all such cases, we will extend the validity of such Tickets by a maximum of forty-five (45) Days from the date of the death.
You may only break your journey at a scheduled stopping place and only if this has been agreed with us before you begin your air journey and this is appropriately reflected in your Ticket. If you hold a normal-fare Ticket, you may arrange to break your journey at any scheduled stopping place during the period of validity of your Ticket, provided this is permitted by the local regulations and our timetable. If you are travelling on a special-fare Ticket, certain restrictions limiting or precluding breaks of journey may apply.
Our name may be abbreviated to our Designator Code or otherwise in the Ticket. Our address can be found in these General Conditions of Carriage.
§4Fares, taxes, fees and charges
Article 4 – Fares, taxes, fees and charges
Any applicable taxes, charges and fees imposed by government or other authorities or by the operator of an airport will be payable by you. When you purchase your Ticket, you will be advised of any taxes, charges and fees not included in the fare; most of these will normally be shown separately on the Ticket. The taxes, charges and fees imposed on air travel change constantly, and can be imposed after the Ticket has been issued. If there is a subsequent increase in a tax, charge or fee shown on the Ticket, you will be obliged to pay it. Similarly, if a new tax, charge or fee is imposed even after your Ticket has been issued, you will be obliged to pay it. By the same token, should any taxes, charges or fees which you have paid us at the time your Ticket was issued be abolished or reduced, you will be entitled to claim a refund if the authorities or entities imposing these taxes, charges or fees grant us a corresponding refund.
All fares, taxes, charges and fees are payable in the currency of the country in which the Ticket is issued, unless another currency is accepted by us or our Authorised Agent at the time or before payment is made (for example, in the event of non-convertibility of the local currency). We may, at our discretion, accept payment in another currency.​
§5Reservations
5.1.1 We or our Authorised Agent will record your reservation(s).
5.1.2 Certain Tariffs have conditions which limit or exclude your right to change or cancel reservations.
If you have not paid for your Ticket by the check-in deadline publicised, we reserve the right to cancel your reservation.
5.3.1 You recognise that personal data have been given to us for the purposes of: making a reservation, purchasing a Ticket and other services you have chosen, and for facilitating immigration and entry formalities. For these purposes, you authorise us to retain and use such data and to pass them on to our own offices, Authorised Agents, authorities, other Carriers or the providers of the aforementioned services.
5.3.3 The authorities of certain countries require, for security and immigration purposes, travel data related to travelling to and from such countries. For the mentioned purposes, you authorise us to transfer Passenger Name Record (PNR) data to such authorities, in particular your full name, date of birth, home address, telephone numbers, information concerning your booking and that of any person/s accompanying you, such as date of reservation, route, payment information, Frequent Flyer information, changes to your booking etc. You are aware that this data may be transferred to authorities in other countries with no data protection laws or less stringent data protection laws than Switzerland.
5.3.4 Under U.S. Law, U.S. Customs and Border Protection (CBP) will receive information on PNR data about your person and your travel if you book a flight to, from or through the U.S. The U.S. authorities have made the same presentations towards Switzerland with respect to PNR data from flights to, from or through the U.S. as it has done in its Undertakings towards the European Union; the US authorities have undertaken that they shall only use this PNR data for preventing and combating terrorism and other transnational serious crimes. The information will be retained for at least three years and six months and may be shared with authorities in other countries. Further information about these arrangements, including measures to safeguard your personal data, is available from the website of the Swiss Federal Office of Civil Aviation (FOCA).
We will endeavour to honour all advance seating requests but we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after you have boarded the aircraft. Such action may be necessary for operational, safety or security reasons.
5.5.1 Onward or return flight reservations may have to be reconfirmed within specified time limits. We will advise you when we require such reconfirmation, and how and where it should be done. If a reconfirmation is required and you fail to do so, we may cancel your onward or return flight reservations. However, if you advise us that you still wish to travel, we will reinstate your reservation and transport you if there is space on the flight. If space is no longer available on the flight, we will do what we can under the circumstances to transport you to your next or your final destination.
5.5.2 We advise you to check with any other Carriers involved in your journey on their own reconfirmation requirements. You may need to reconfirm your reservation with the Carrier whose code is shown on the Ticket for the flight in question.
Please note that if you do not show up for a flight without advising us in advance, we may cancel your return or onward reservations.
5.7 INFLIGHT ENTERTAINMENT
We strive to offer you an in-flight entertainment programme on certain flights. A loss of the In-flight entertainment system does not constitute an entitlement to compensation.
§6Check-in and boarding
6.1 Check-in Deadlines vary from airport to airport. Your journey will be smoother if you allow yourself ample time to meet all Check-in Deadlines. We reserve the right to cancel your reservations if you do not meet the Check-in Deadlines indicated. We or our Authorised Agents will advise you of the Check-in Deadline for your first flight with us. But you should also inform yourself of the Check-in Deadlines for any subsequent flights of your journey. Check-in Deadlines for our flights are shown in our timetable or can be obtained from us or our Authorised Agents.
§7Refusal and limitation of carriage
7.1.2 We may also refuse to carry you or your Baggage on our flights if one or more of the following conditions are met or could in our reasonable judgement be met:
such action is necessary to comply with any applicable laws, provisions or official regulations;
the carriage of you or your Baggage may endanger the safety, security, health or well-being of other passengers or the crew;
your mental or physical state, including the influence of alcohol or drugs, presents a hazard or risk to yourself, to passengers, to the crew or to property;
you have shown misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;
you have not paid the applicable fare, taxes, charges or fees;
you do not appear to have valid travel documents, may seek to enter a country for which you only hold a transit visa or for which you do not have valid travel documents. The same also applies if we must assume that you might destroy your travel documents during the flight or might refuse to surrender your travel documents to the flight crew, against receipt, if requested;
you present a Ticket that has been acquired unlawfully or has been purchased from an entity other than us or our Authorised Agent, or has been reported lost or stolen or is a counterfeit, or you cannot prove that you are the person named in the Ticket;
you have failed to comply with the requirements of Article 3.3 above regarding Flight Coupon sequence and use, or you present a Ticket which has not been issued or modified by us or our Authorised Agent, or the Ticket is mutilated
you fail to observe our safety or security instructions.
Unaccompanied children, persons with disabilities, pregnant women, persons with illnesses or other people requiring special assistance can only be carried if such carriage has been agreed with us in advance. Passengers with disabilities who advised us of any special requirements they have when they made their reservation and have been accepted by us for carriage may not subsequently be refused carriage on the basis of such disability or these special requirements. Furthermore, regulation (EC) No. 1107/2006 applies. For flights taking off from or arriving at a U.S. airport the regulations of Part 382 are applicable.
7.3.2 Children aged between five and eleven may only travel unaccompanied by an adult with our consent. All children aged under eleven who are travelling unaccompanied by an adult must be registered as ”unaccompanied minors”. Their carriage is subject to special regulations which are available from any of our sales offices. The carriage of unaccompanied minors is subject to a supplementary fee.
§8Baggage
You are entitled to carry a certain amount of Baggage free of charge, subject to our conditions and restrictions. These conditions and restrictions are available from us or our Authorised Agents upon request, and are also shown in your Ticket.​
You must notify us in advance if you wish to transport more than 100 kilos of excess Baggage and/or bulky items (such as cycles). If you fail to do so, we reserve the right to refuse carriage of such excess Baggage and/or bulky items. Any excess Baggage which you wish to transport as air cargo must be handed in at least 24 hours before you check in for your flight.
items which could endanger the aircraft or persons or property on board the aircraft, including those items specified in the “Technical Instructions for the Safe Transport of Dangerous Goods by Air” of the International Civil Aviation Organisation (ICAO), in the “Dangerous Goods Regulations” of the International Air Transport Association (IATA) and in our own regulations (further information is available from us on request);
items whose carriage is prohibited by the applicable laws and regulations of the country of departure or destination;
items which we may reasonably consider to be unsuitable for carriage because they are dangerous or unsafe, because they cannot be transported owing to their weight, size, shape or properties, or because they are perishable or too fragile for, inter alia, the type of aircraft being operated. Information about unacceptable items is available from us upon request
8.3.2 Firearms and ammunition other than for hunting and sporting purposes may not be carried as Baggage. Firearms and ammunition for hunting and sporting purposes may only be carried as Checked Baggage. Firearms must be unloaded with the safety catch on, and must be suitably packed. The carriage of ammunition is subject to the ICAO and IATA regulations specified in Article 8.3.1 a) above.
8.3.5 If, despite the above prohibitions, any items specified in 8.3.1, 8.3.2 and 8.3.4 are included in your Baggage, we shall not be liable for any loss of or damage to such items.
8.4.1 Subject to 8.3.2 and 8.3.3 above, we will refuse to carry as Baggage any items described in 8.3 above, and may refuse the further carriage of any such items if discovered.
For reasons of safety and security, we may request you to permit a search, scan or X-ray to be made of your person and of your Baggage. Your Baggage may also be searched and X-rayed in your absence. These activities are designed to determine whether you are carrying or your Baggage contains any items prohibited under 8.3.1 or any firearms, ammunition or weapons of which we have not been notified in accordance with 8.3.2 or 8.3.3. If you are unwilling to comply with such a request, we may refuse to carry you and your Baggage. Should a search, scan or X-ray cause damage to you or your Baggage, we may not be held liable for such damage unless it is due to our gross negligence.
8.7.1 We may specify maximum dimensions and/or maximum weights for Baggage which you carry on to the aircraft. If we have not done so, any Baggage which you carry on to the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the aircraft’s cabin. If your Baggage cannot be stored in this manner, or if it is of excessive weight or is otherwise considered dangerous, you will be asked to surrender it to us and it will be carried as Checked Baggage.
8.8.1 Subject to 8.6.3 above, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover destinations. We may charge you a storage fee if your Checked Baggage is not collected within a reasonable time. If you do not collect your Checked Baggage within three (3) months of it being made available to you, we may dispose of it without any liability towards you.
8.8.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will only deliver this Checked Baggage to the person concerned if they can prove, to our satisfaction, their entitlement to collect that Baggage.
8.9.1 You must ensure that animals such as dogs, cats, domestic birds and other pets are properly crated and accompanied by valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit. Animals not meeting these criteria cannot be carried. Additional provisions for the carriage of animals are available from us on request.
8.9.3 Service dogs accompanying passengers with disabilities will be carried free of charge in addition to the normal free Baggage allowance, subject to special regulations specified by us which are available on request.
8.9.4 Assistance Dogs, (e.g. Service Dogs, Emotional Support Dogs) will be carried free of charge even if exceeding the free Baggage allowance. Assistance Dogs are accepted for travel when accompanying a Qualified Individual with a Disability, who requires the Assistance Dog to assist them in the performance of necessary activities. Except for flights to/from the United States, Edelweiss may require documentation to confirm that the dog has been trained for these activities and require a doctor's certificate to substantiate the Passenger’s dependency on the Assistance Dog. For flights to/from the United States, Edelweiss reserves the right to require documentation that the dog is an Assistance Dog if the passenger’s assurances are not credible. Edelweiss, in its sole discretion, will determine if the assurances are credible and if the documentation is sufficient. No animals other than dogs are accepted. For flights in excess of 8 hours, Edelweiss reserves the right to require documentation that the Assistance Dog will not need to relieve itself on the flight or that it can relieve itself in a way that does not create a health or sanitation issue on the flight.
Passengers travelling with an Emotional Support Dog must present documentation from a mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) stating the following: (i) the passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders — Fourth Edition (DSM IV); (ii) the passenger needs the emotional support animal as an accommodation for air travel or for activity at the passenger's destination; (iii) the individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and (iv) The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.
8.9.5 In cases where the carriage of an animal is not subject to the liability provisions of the Convention, we shall not be held liable for any injury to or the loss, sickness or death of the animal which we have agreed to carry, unless such events are attributable to gross negligence on our part.
8.9.6 We assume no liability for any animal not having all the necessary entry, exit, health and other documents relating to the animal’s entry into or passage through any country. In such cases, the person accompanying the animal will be required to reimburse us for any fines, reasonable costs, losses or compensation payments imposed on us as a result of such documentary inadequacies.
§9Schedules, delays and cancellation of flights
Article 9 – Schedules, delays and cancellation of flights
9.1.2 Before we accept your reservation, we will notify you of the scheduled flight time in effect at the time, and will indicate this on your Ticket. We may, however, need to change our scheduled flight time after your Ticket has been issued. If you provide us with a contact address, we will endeavour to notify you of any such changes. Should we make a significant change to the scheduled flight time after you have purchased your Ticket, the new time is not acceptable to you and we are unable to book you on an alternative flight which is more acceptable to you, you will be entitled to a refund in accordance with 10.2 below.
9.2.2 In the event of cancellation or of delay of a flight, provided the legal requirements are met, we will perform services in accordance with Regulation (EC) No 261/2004.
9.2.3 Unless specified otherwise by the Convention, should any of the events specified in 9.2.1 above occur, the options outlined in Article 9.2.2 are the sole and exclusive options available to you and we shall have no further liability towards you.
§10Refunds
10.1.2 If the Ticket has been paid for by a person other than the Passenger named on it, and if the Ticket contains a note to that effect, we will make the refund only to the person who paid for the Ticket or in accordance with that person's instructions.
10.2.2 If no Flight Coupons have been used, we will refund the fare paid, including taxes, charges and fees.
10.2.3 If one or more Flight Coupon/s has or have been used, we will refund at least the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used. We will also refund any taxes, charges or fees you have paid for those routes in your Ticket which you have not flown.
If you are entitled to a refund on your Ticket for reasons other than those stated in Article 10.2 or Article 16.1.1, the refund will be made in accordance with the following principles:
10.3.1 If one or more Flight Coupon/s has or have been used, we will refund at least the difference between the fare paid and the applicable costs of travel between the points for which the Ticket has been used, less a reasonable service charge or cancellation fee.
10.6 VOLUNTARY REFUND OF TICKET
Voluntary refunds will be made only by the Carrier that originally issued the Ticket or by its Authorised Agent in accordance with its own rules on voluntary refunds.
§11Conduct aboard aircraft
If, in our opinion, you conduct yourself in such a way that you endanger the aircraft or any person or property on board, obstruct the crew or fail to comply with any instructions of the crew, especially with respect to smoking or alcohol or drug consumption, or if you behave in a manner which causes discomfort, inconvenience, damage or injury to other Passengers or the crew, we may take such measures as we deem reasonably necessary to prevent the continuation of such conduct. You may be removed from the aircraft and refused onward carriage, and you may be prosecuted for any offences committed on board. It is forbidden to consume any alcohol which you may have personally brought on board. It is also forbidden to bring any drugs on board or to consume them on board. Smoking is prohibited on all Edelweiss Air flights.
For safety reasons, we may prohibit or restrict the use of electronic equipment on board the aircraft, especially cellular phones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, radio-controlled toys and walkie-talkies. The use of hearing aids and heart pacemakers is permitted.
§12Arrangements for additional services
12.1 If we make arrangements for you with a third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transport or services (other than carriage by air) provided by a third party such as hotel reservations or car rentals, we will be acting solely as an agent for that third party in doing so, and the terms and conditions of that third party will apply.
12.2 If we are also providing surface transportation to you, other regulations may apply to such surface transportation. Such regulations are available from us upon request
§13Administrative formalities
Prior to travel, you must present all entry, exit, health and other documents required by the laws, regulations or directives of the countries concerned. We are entitled to make and retain copies of these documents or to scan your documents electronically. We reserve the right to refuse you carriage if you do not comply with these requirements, or if your travel documents do not seem to be in order.
13.4 PASSENGER’S LIABILITY FOR FINES, DETENTION COSTS ETC.
If we are required to pay any fine or penalty or incur any expenditure through your failure to comply with laws, regulations or directives in any country, or if you are unable to produce the necessary documents, you will be required to reimburse us, on demand, for any amount so paid or expenditure so incurred. We are entitled to put the value of any unused Coupons in your Ticket or any other amounts owed to you towards such payment or expenditure.
§14Successive carriers
Carriage which is to be performed by us and other Carriers under a single Ticket or under a Conjunction Ticket will be regarded, for the purposes of the Convention, as a single operation. We also draw your attention to the provisions set forth in 15.1.5 below.
§15Liability for damage
15.1.3 If your carriage is not subject to the liability rules of the Convention, the provisions of Swiss law shall apply; in addition, the following provisions shall apply.
15.1.4 Any liability we have for Damage will be reduced or will be excluded by any negligence on your part which causes or contributes to the Damage or if it is caused or contributed to by third parties.
15.1.6 If you have concluded the contract of carriage with another Carrier and we carry you or if you concluded the contract of carriage with us and you are carried by another Carrier (code share) and if Damage occurred during such carriage, you may notify such Damage to and claim damages either from us or the other carrier.
15.1.7 We will not be liable for damages arising from the compliance with legal or official provisions, or for damages arising from your non-compliance with the same.
15.1.8 Unless specified otherwise in these Conditions, we shall only bear liability to you for proven Damage in accordance with the Montreal Convention.
15.2.1 In the event of destruction, loss or damage of Baggage, our liability is up to 1131 SDR per Passenger. In the case of Checked Baggage, we are liable even if not at fault unless the Baggage was already previously damaged. In the case of Unchecked Baggage, we are only liable if we are at fault.
15.2.2 A Passenger can benefit from a higher liability limit by way of making a special declaration at the latest at check-in and, if the case so requires, by paying a supplementary fee.
15.2.3 We are liable for Damage resulting from delays in the routing of Checked-in Baggage, unless we took all reasonable measures to prevent Damage or if it was impossible to take such measures. Liability in the event of Damage related to a Baggage delay is limited to 1131 SDR per passenger.
15.2.4 In the event that the weight of a Baggage item was not recorded when it was checked in, we will assume that the total weight of the Checked Baggage did not exceed the free Baggage allowance for the class of travel concerned. If you declared in writing when checking in the item that it is of a higher value and paid the required supplementary fee, we will be liable for any Damage to this item up to the higher amount declared.
15.2.5 You are liable for Damages caused by your Baggage if they are due to your negligence. This holds true for any Damage caused by your Baggage to other persons, to the property of third parties or to our own property.
15.2.6 We are not liable for any Damage to items which cannot be accepted as Checked Baggage in accordance with Article 8.3 of these Conditions of Carriage, including fragile or perishable goods or particularly valuable items such as money, keys, medication, jewellery, precious metals, computers, electronic devices, negotiable papers, securities or other valuables, business documents, passports, other identification papers or samples.
Should we be liable for your death, injury or other bodily harm, the provisions of the Convention and of Regulation (EC) No. 2027/97 as amended by Regulation (EC) No. 889/2002 as well as the following provisions are applicable.
15.3.1 We shall not invoke any limitation of liability for recoverable compensatory damages arising under Article 17 of the Convention.
15.3.2 For any proven claims up to 113100 SDR we shall not raise any objection that we or another Carrier were not at fault causing the Damage.
15.3.3 Unless otherwise provided in 15.3.1 and 15.3.2 above, we reserve all defences to such claims available under the Convention and the applicable national law. With respect to third parties, we also reserve all rights of recourse against any other person, including without limitation, rights of indemnity and contribution.
15.3.4 We will compensate you or your next-of-kin for the Damage actually suffered, inasmuch as such Damage is not covered by insurance policies or similar institutions which can themselves make a claim of recovery against us. In addition, we will compensate you for moral damages pursuant to the applicable law.
15.3.5 Should you suffer an accident on board one of our aircraft and be killed, be wounded or suffer other bodily harm, or should such an event occur on board a flight for which we are shown as the Carrier in the document of carriage, we will make, within 15 days of determining who is entitled to compensatory damages, an advance payment to meet immediate financial needs.
The amount of advance to be paid will be determined by the degree of damage or injury suffered. In the event of death, it will amount to 16000 SDR per passenger.
15.3.6 The payment of such an advance shall not constitute any acceptance of liability on our part. We may also deduct such payments from any subsequent amounts which we are required to pay as a result of any liability on our part. This advance payment will have to be repaid if it is subsequently proven that you caused or contributed to your own death or injury through your own behaviour, especially through negligence on your part, or if your death or injury was caused or contributed to by an existing sickness or impairment. The same shall apply if the person receiving the advance payment caused or contributed to the death or injury through negligence, or has no entitlement to compensatory damages.
Should you suffer a delay on our flight, our liability will be limited to 4694 SDR per Passenger in accordance with the Convention. We are not liable if we took all measures that could reasonably be required to avoid the Damage or if we furnish evidence that it was impossible for us to take such measures. Please note that Article 9 and Article 16 of these Conditions may also apply in cases of delay.
15.5 LIABILITY IN THE CASE OF CODE SHARE FLIGHTS
In the case of flights operated by us as code share services in association with another Carrier, we will be liable to those passengers who concluded a contract of carriage with us and on whose Tickets we are shown as the Carrier by our Designator Code. We shall only be liable for damages towards passengers of our code share partner if we are the operator of the flight on which the Damage occurs (see also Article 15.1.6 of these Conditions).
§16Compensation for overbooking
16.1 OVERBOOKING OF FLIGHTS DEPARTING FROM SWITZERLAND OR FROM AN AIRPORT WITHIN THE EUROPEAN UNION OR FROM THIRD-COUNTRY AIRPORTS
For flights departing from an airport in Switzerland or the European Union, as well as from third country airports to Switzerland or the European Union, you as a Passenger, in the case of overbooking, have the rights as set forth in Regulation (EC) No. 261/2004.
16.1.1 Should more passengers hold confirmed reservations for a particular flight than the capacity available, and should we have to refuse carriage to you as a result of such overbooking for reasons we are responsible for, you will receive compensation according to the following provisions, provided that:
you hold a properly-issued Ticket and we or our Authorised Agent confirmed the reservation with due regard to all applicable regulations;
16.1.2 When assigning the seats available on an overbooked flight, we will give priority to unaccompanied minors and to sick or disabled passengers. We will assign seats to the remaining passengers in the order in which they checked in for the flight. We may also establish other non-discriminatory criteria when assigning such seats.
16.1.3 Should we have to refuse carriage to you as a result of such overbooking, we may seek passengers willing to voluntarily forgo carriage on a flight for which they hold a confirmed reservation in return for appropriate compensation. The amount of compensation will be determined between us and the Passenger.
16.1.4. If you are denied boarding on departures from Switzerland or an airport within the European Union, as well as from third country airports to Switzerland or the European Union, you may choose between:
reimbursement of the fare paid for the unused Flight Coupon; or
complete refund of the fare paid, if the flight became useless in relation to the original travel plan of the Passenger, if necessary in connection with a free return flight to the point of departure; or
rebooking on an alternative flight to the place of destination under comparable conditions of travel at the earliest opportunity; or
rebooking on an alternative flight to the place of destination under comparable conditions of travel at a later date at the Passenger’s convenience, subject to availability of seats.
If we offer you a flight to another than the originally planned destination, and if the city or region is accessible by several airports, we will reimburse you the cost of transportation between the actual and the original destination airport or to another nearby destination you have agreed.
16.1.5 In addition to the foregoing, if you are denied boarding against your will, you will be entitled to compensation and care services pursuant to Article 7 and 9 of Regulation (EC) No. 261/2004. The compensation amount is as follows:
EUR 250 up to 1500 kilometres or less,
EUR 400 for flights more than 1500 kilometres within the EU and other flights between 1500 and 3500 kilometres,
EUR 600 for flights over 3500 kilometres and more.
Compensation may be halved if your trip is delayed, depending on distance, by no more than 2, 3 or 4 hours.
16.1.6 The payment of denied boarding compensation and benefits will not limit your further statutory rights.
16.2 COMPENSATION FOR DEPARTURES WITHIN THE USA AND CANADA
16.2.1 Should we deny boarding to you from a departure airport in the United States or in Canada, the following provisions shall apply instead of Article 16.1 above:
No compensation if we offer alternate transportation that is planned to arrive your destination or first stopover not later than one hour after the planned arrival time of your original flight;
200% of the fare to your destination or first stopover, with a maximum of $650, if we offer alternate transportation that is planned to arrive at your destination or first stopover more than one hour but less than four hours after the planned arrival time of your original flight;
400% of the fare to your destination or first stopover, with a maximum of $ 1'300 if we do not offer alternate transportation that is planned to arrive at the airport of your destination or first stopover less than four hours after the planned arrival time of your original flight.
"Alternative transporation" is air transportation with a confirmed reservation at no additional charge (by any scheduled airline licensed by DOT), or other transportation accepted and used by the passenger in case of denied boarding.
We will not be obliged to compensate you in the event of denied boarding as specified in Article 16.1 and Article 16.2 above if you are flying on the flight concerned free of charge or on a reduced-fare Tariff which is neither directly nor indirectly available to the public, or if circumstances prevail which entitle us, in accordance with these Conditions of Carriage and the relevant legal provisions, to refuse your carriage.
§17Time limitation on claims and actions
17.1.2 If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, however at the latest within seven (7) Days of receipt of the Baggage. If you wish to file a claim or an action regarding a delay to the delivery of Checked Baggage, you must notify us within twenty-one (21) Days of the date the Baggage is placed at your disposal. All such notifications must be made in writing.
Any right to compensation for Damage shall be extinguished if an action is not brought within two years of the date of arrival at the destination or the date on which the aircraft was scheduled to arrive or the date on which carriage stopped. The method of calculating the period of limitation shall be governed by the law of the court seized of the case.
§18Applicable law
§19Other regulations
Article 19 – Other regulations
The German version of these Conditions has been approved by the Swiss Federal Office of Civil Aviation on November 29, 2010 in accordance with Article 4 of the Swiss Federal Decree on Air Transportation (LTrV).
The approved German version of these General Conditions of Carriage prevails over its translated versions and is decisive for their interpretation at all times.
§20Data protection
Article 20 – Data protection
20.1 TRANSFER OF PASSENQER NAME RECORD (PNR) DATA
20.1.1 As of 25 May 2018, the air carriers operating from Switzerland are committed to transfer passenger name record (PNR) data to the EU member States to which they operate. This transfer is required by the Directive (EU) 20161681 on the use of passenger name record (PNR) data for the pre­ vention, detection, investigation and prosecution of terrorist offences and serious crime (https://eur-lex.europa.eu/elildir/20161681/oj), the corresponding national implementation laws in the EU member states and is made in respect of the Swiss Federal Act on Data Protection.
20.1.2 Passenger Name Record (PNR) data is information provided by passengers and collected by air carriers for enabling reservations and carrying out the check-in process. lt is a record of each passenger's travel requirements held in carriers' reservation and departure control systems. lt may contain a wide range of information, such as dates of travel, travel itinerary, ticket information, contact details, travel agent, means of payment, seat number and baggage information, as listed in the Annex / to the Directive (EU) 20161681. This information is transmitted to the so-called Passenger Information Units (PIU) of the EU member states where a flight departs and arrives. The P/Us are authorized to analyze and proceed them in order to prevent, detect, investigate and prosecute serious crime and terrorist offences. They are also authorized to transfer the PNR data to their competent authorities, to the corresponding P/Us of the other Member States and to Europol.
20.1.3 Every passenger has a right to protection of their personal data, rights of access, rectification, erasure and restriction as weil as rights to compensation and judicial redress as laid down in the Swiss Federal Act on Data Protection (art. 15) or the Directive (EU) 20161680 on the protection of natural persons with regard to the processing of personal data by competent authorities for the pur­ poses of the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, and on the free movement of such data, and repealing Council Framework Decision (https://eur-lex.europa.eu/legal-content/ENITXT!?uri=CELEX%3A32016L0680) (art. 12 - 17).