Source: http://www3.next.co.uk/terms
Timestamp: 2017-10-18 21:57:34
Document Index: 215371069

Matched Legal Cases: ['Art2', 'Art 2', 'Art2', 'Art2', 'Art 2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art2', 'Art 2', 'Art2', 'Art2', 'Art 2']

Welcome To...Terms & Conditions
All terms and conditions apply to the UK, with exclusions to Northern Ireland in the following sections; Courier delivery information, delivery times, DPD Precise, evening courier delivery service and Northern Ireland only.
These terms and conditions set out the basis on which you can use our website and place orders for items from Next Directory. By ordering goods from Next Directory you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited, subsidiary of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next Directory will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Holdings Limited companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider.
When you apply for credit we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record a search which can be seen by you, Next and other lenders on your credit file, whether or not credit is granted. We will use credit scoring methods to assess your application and to verify your identity. If we agree to offer you credit online and, for any reason, you do not complete your online order after accepting the terms of the Credit Agreement, a nextpay account will not be created. Credit searches and other information which is provided to us and/or the credit references agencies, about you and those with whom you are linked financially, may be used by Next and other companies if credit decisions are made about you or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your nextpay account. Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any ‘associated’ records. If we enter into a credit agreement with you we will also supply details of your agreement with us to the credit reference agencies, as well as on going details of your nextpay account and how you manage it. If you do not pay on time, or in full, we will advise the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later searches. Adverse entries regarding the conduct of your account will remain on your credit file for up to six years. The credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud. You have the right of access of your personal records held by credit reference agencies and we will supply their names and addresses upon request to the Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or email dataprotection@next.co.uk. We will make periodic searches of group records and credit reference agencies to manage your nextpay account, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may also use your information, including shopping habits to open and run your nextpay account, including payment recovery, fraud prevention, debt tracing and for our marketing. Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality and security of your information are in place to safeguard it.
Please contact us at Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or email dataprotection@next.co.uk if you want to receive details of the relevant fraud prevention agencies
Opening a next credit account
A Next Credit Account allows you to spread the cost of purchases (subject to status and approval 22.9% APR variable representative). When you apply for a Next Credit Account and your application is accepted, a Next Credit Account will be opened for you. If you apply online and you do not complete your order, a credit account will not be opened. To hold a Next Credit Account you must be 18 or over and a UK resident. If you open a credit account a Credit Agreement will be sent to you or made available to you online and you must read this carefully, (together with the other information we will provide to you) sign and if the Agreement was sent to you, return one copy to us. The Terms and Conditions governing your use of a Next Credit Account will be set out in the credit agreement. Next reserves the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with two months prior notice to close an account. To prevent identity fraud you may be required to confirm your identity when placing an order on your Next Credit Account. A payment may be requested using a credit or debit card registered to the account holder’s address. Any remaining order value will be charged to your credit account.
The Next Directory may be sent to you, at our discretion, usually in January and July each year at a charge of £3.75 per publication. We will notify you before we send any chargeable publications giving you the chance to cancel. We may also send you supplementary Directories and “New In” publications at no additional charge.
Purchases from Next Directory including transactions on your Directory Card in-store will be charged the day the goods are despatched/purchased in-store.
Statements You will receive a statement every month detailing your purchases unless you have not placed an order and there is no outstanding balance. Your statement will show what we have sent you since your last statement, the payments we have received from you, the outstanding balance, your minimum payment and the date this is due, your current credit limit, the balance available to spend and what we have sent you since your last statement, (i.e. any returns, the payments etc).
Your Next Credit Account will be subject to a credit limit which we may vary at any time (up or down). We will give you one month’s notice of any increase in your credit limit. If we notify you of a proposed increase to your credit limit, you’ll have the option to accept the increase before the end of the notice period, to refuse the proposed increase (in which case we may offer you further increases in the future) or to refuse any future offers of increases. If you refuse any future offers of credit limit increases, you will be able to change your preference in the future if necessary.
The outstanding balance of your Next Credit Account must not exceed your credit limit. If you exceed your credit limit you may be asked to pay the excess immediately. Your credit limit will be shown on each statement.
You must pay at least the minimum monthly payment shown on your statement. Where there is a balance on your account at the time a statement is generated, we will calculate this as being equal to 5% of the total balance on your account on the date the statement is generated, excluding any default charges added to your account in the period, rounded up to the nearest £1, or, £5, whichever is higher plus any default charges added to your account in that statement period. If, however, your balance is less than £5, your minimum monthly payment will be the full outstanding balance on your account at the time the statement is generated plus any default charges added to your account in that statement period. Your minimum monthly payment will be recalculated in the same way at the time each statement is generated. You can however pay us more than the minimum monthly payment due at any time.
Call 0333 777 8000# to set up a Direct Debit and discuss the options available. For further information see our full terms and conditions at next.co.uk/terms.
To make a payment using telephone, internet or other remote banking services, please quote the following sort code 40-27-15 and bank account number 02462087 followed by your customer number.
At A Next Store
Pay at the till point in one of our stores. A member of our staff will take your account number or swipe your Directory Card and then process the payment. Please retain your receipt. Directory Cards and Refund Cards cannot be used as payment. Available in all UK stores only.
Visit next.co.uk, click on “My Account” and sign in to pay by debit/credit card, gift card, e-Vouchers or PayPal.
Call free 0800 5877758 and key in your SelfServe number (as shown on your despatch note) on your touchtone phone. Just enter the amount and your credit/debit* card details. Alternatively call us on 0333 777 8000# and we’ll take your payment over the phone. We can only accept a credit/debit card registered at the Account address. * Although we generally accept all major debit/credit card types when making a payment, on occasion we may ask that a different card be used. This will be based on our internal rules, but we’ll aim to let you know as soon as we can to prevent any delay in your order reaching you.
By Next Gift Card/e-Vouchers
We accept payment by Next Gift Card and e-Vouchers via SelfServe and by signing into “My Account” and selecting “Giftcard Payment” under the account options menu. Unfortunately we are unable to accept Gift Voucher payments online. To pay by Gift Voucher please write your customer number on the reverse of the Gift Voucher and keep note of the serial number. Complete the payment slip and send to NEXT Admin Department, Gedding Road, Leicester, LE5 5DW.
At A Payzone Outlet
Please take your statement to any Payzone Outlet and pay at the till point. The Sales Assistant will scan the barcode on the front of your statement to process the payment. Please note that Payzone Outlets can only accept cash payments. Please ensure you retain your receipt.
Our interest charge is 22.9% APR (variable). If you do not pay your full balance in any month by the date set out in your statement (or such later date as we may allow) we will charge you interest on:
1. Items added to your account
On the following items as follows:
on the purchases from Next Directory, other than as set out in II to VI below, and on any standard or evening delivery charges shown on your statement: for deliveries to residential addresses, from the day after we expect you to receive the items and for deliveries to store, from the day after you collect the item or from the day after we expect your item to be available for collection, whichever is sooner; and
on purchases from Next Holdings Limited subsidiary stores using your Next Directory Card or otherwise as we may allow and purchases of gift vouchers, gift cards, warranties or general insurance products on your account, from the date of purchase; and
for your copy of the Next Directory, any supplemental brochures, subscription delivery charges and any investigations charges from the statement date following the date on which the Next Directory, supplemental brochure, subscription delivery charge or investigations charge is added to your account; and
on any delivery charges not covered in I or III above and on collection, installation and removal charges, from the day after your goods were sent to you or collected from you, or 14 days after the date of your order, whichever is sooner; and
on any deposit from the date it appears on your statement and on the balance, other than where the balance is paid using your Next Directory Card, from the day after delivery to you; and
on brown and white goods (including washing machines, tumble dryers, combined washers and dryers, fridges, freezers and ovens) from the day after we deliver the goods or 14 days after the date of your order, whichever is sooner, until the date of your statement unless you return the items or the charges are otherwise removed from your account in line with our returns policy by the time the next statement is generated.
Any item listed above and shown on your statement that has not been returned or otherwise removed from your account during that statement period will also form part of the outstanding balance at the end of the statement period. and
2. Your Outstanding Balance
Other than where a return or adjustment is treated as a payment, any part payment made by you in a statement period will not reduce the amount of interest that you have to pay for that statement period but it will be taken into account when calculating the interest payable for the next statement period.
Interest will be added to your account when a statement is produced. We may vary the interest rate or other charges at any time by giving you notice in accordance with clause 14 of the additional terms and conditions to this Agreement.
If your account is two months in arrears we may apply a charge of £7.50 to your account to cover our administration costs. We refer to this as a late payment fee. We will not apply this charge again while your account remains in arrears but if you bring your account back up to date we may apply a further charge of £7.50 if your account is two months in arrears at a later date. Your account will be in arrears if you do not make a payment which is due in full. In addition we may charge you £5.50 for each payment that is returned unpaid.
Purchasing goods with your Directory Card is subject to the credit limit of your Next Credit Account, which is variable. Purchases made with Directory Card in store will be added to your credit account normally within 1 working day of purchase, and will appear on your next monthly statement.
You understand that a Next Directory Card may be issued to you, at our discretion, to use your Next Credit Account to purchase, return or exchange goods in all Next group stores. To be eligible for a Next Directory Card, you must be an existing Next Credit Account holder with a good payment history and have received at least three statements. We contact all eligible customers directly. You do not need to contact us to request a card. Purchasing goods with your Directory Card is subject to the credit limit of your Next Credit Account, which is variable. Purchases made with Directory Card in store will be added to your credit account normally within 1 working day of purchase, and will appear on your next monthly statement.
Theft, Loss or Misuse of the Directory Card
Under Consumer Credit Legislation if your Directory Card is lost, stolen or misused by someone without your permission, you may have to pay up to £50 to Next as the Creditor of any loss to the creditor. If it is misused with your permission you will probably be liable for ALL losses. You will not be liable to Next for losses which take place after you have told the creditor about the theft etc. as long as you confirm this in writing within 7 days.
Shopping with Next using a Credit or Debit Card
Customers without a Next Credit Account can pay for items as they are ordered by credit or debit card, eVoucher or gift card or PayPal. The terms and conditions set out below will then apply.
Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received email confirmation that your order has been received; as such items and goods may already be in production as a result of your order. For a full list of exceptions please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract Next shall continue to own any goods ordered until it has received payment in full from you even though the goods may have already been delivered to you.
Standard courier delivery charge to home is £3.99 for one man delivery items. Items requiring 2 man delivery are charged at £8.00. Same day and evening delivery charges are an additional £1.00 on top of our standard delivery charge. The following exceptions apply: fresh flowers free delivery, wine £3.99 per box, personalised picture gifts £3.99 per item, gift cards and vouchers from £2.00 each (free delivery for eVouchers), large domestic appliances from £19.99 per item (Northern Ireland £34.99), digital photos £1.50 per order and photo gifts up to £7.50 per order, charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver wine outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Free delivery offers are subject to availability and are NOT applicable to postal flowers, wine, items ordered from the gift list, gift cards, Art2Order, Green Retreats, personalised gifts, photo processing, eGiftcards, bathroom suites, carpets, domestic appliances, gift experiences, house signs, Made2Measure, fitted bedrooms by Hammonds Space, sofas, selected home items. Free delivery and other offer codes remain the property of Next Directory, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
The next day delivery service applies on orders placed before 12 Midnight. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to Postal Flowers, Wine, items ordered from the Gift List, Gift Cards, Art 2 Order, Personalised Gifts, Photo Processing, Bathrooms Suites, Carpets, Gift Experiences, House Signs, Made2Order, Next Entertainment, fitted bedrooms by Hammonds Space are excluded from the personal courier and next day delivery service Domestic Appliances can be delivered next day but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you.
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Standard courier delivery charge to home is £3.99. DPD Precise is charged at £5.99 and will only be offered to customers that live in an eligible postal area. Delivery charge for Gift Cards is £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery. Gift card orders with £125 to £200 value will automatically charge a special delivery rate. 2 man delivery service is £8.00 for large furniture and items requiring two man delivery. Standard next day & evening delivery is not applicable to postal flowers, wine, 2 person delivery items, items made to your specification or items ordered from Gift List, Next Bathrooms, Hammonds, photos, Domestic Appliances, Beaverbrooks, Art2Order, Made2Measure, House Signs, Garden Shop, and Next Experience websites. Standard next day delivery is available to most stores, however evening delivery options are not available for delivery to stores or to orders placed in Northern Ireland. Standard next day & evening delivery options are not available during Sale periods. Specific delivery details will be confirmed at the time you order. Standard courier delivery services are available in most areas. Evening delivery is only available in selected areas. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed.
The standard next day delivery service applies on orders placed Monday to Saturday. Next day delivery is not available on Sundays in Northern Ireland.
For an extra £2.00 DPD Precise can be selected as a delivery method, for orders placed before 8pm, when checking out. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots during the following 6 days. DPD will then be in contact with customers who will be able to make amendments to the delivery if required. This service is not available in Northern Ireland, mainland offshore islands and selected mainland area.
For an extra £1.00 same day delivery service applies on orders placed Monday - Thursday before 12 midday, 11am on a Friday, for delivery between 6pm and 9.30pm Monday to Friday. This service is not available in Northern Ireland.
Evening courier delivery service
For an extra £1.00 evening delivery service is available for delivery between 6pm and 9.30pm Monday - Friday. Orders can be placed up to 7 days in advance, and must be made by 12 midday for delivery same day. This service is not available in Northern Ireland.
Weekend furniture, upholstery and large homeware delivery service
Weekend delivery service is available for delivery between 7.30am and 6.00pm Saturday and Sunday.
Delivery to stores is not applicable for all flowers, wine, items ordered from the Gift List, Gift Cards, Art2Order, personalised items or items made to your order, photos, Domestic Appliances, Gift Experiences, Next Entertainment, fitted bedrooms by Hammonds, bathrooms by Bathstore, Beaverbrooks products, or some large furniture and upholstery items. Please take one form of personal identification e.g. driving licence or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory. Orders delivered to stores that are not collected within 14 days of the collection date will be returned to the warehouse and a refund processed. There will be a parcel not collected admin fee of £1.75 for orders not collected within 14 days and if the order was paid for using your nextpay account the nextpay account will be charged accordingly. For orders paid for by credit and debit card, the charge will be deducted from the refund.
Next day delivery to store service
Next day delivery to store is free. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. The next day delivery to store service applies to orders placed before midnight on any day. Delivery times cannot be guaranteed. It is available in most stores and is subject to stock availability and demand.
Standard delivery to stores
Standard delivery to stores is free. You will be advised of the earliest delivery date at the time of order. This service is available in over 500 Next Stores. For new customers placing their orders, payment is required at the time of ordering until the account has been established. It is not available for orders made on a nextpay account until you have received your first statement and you have made a subsequent payment, for made to order items, digital photos and photo gifts, fresh flowers or selected large/bulky items. Please take one form of personal identification e.g. driving license or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store.
Christmas Guarantee Terms and Conditions.
The Christmas Guarantee is available for items in orders placed online from 1st December up to and including 22nd December 2016, which show a delivery date at point of order of 23rd December or before.
The Christmas Guarantee offer will be deemed met if a delivery slot up to and including the 23rd December 2016 is offered, and, on or before 24th December, an attempt at delivery to home is made, or the items are available at store for collection (check Christmas opening times for your store).
If you don’t receive your item(s) on or before 24th December, please contact us and if delivery has not been attempted, you can keep the item(s) when they are delivered and we will send you a gift card to the value of the items.
*Excludes furniture and other items. For full terms and conditions, and exclusions visit next.co.uk/terms or call 0333 777 8000# to request a copy. The Christmas Guarantee is available on orders placed from 1st December up to and including 22nd December 2016, which show a delivery date at point of order of 23rd December or before. Next reserves the right to withdraw this offer at any time. The offer is subject to stock, courier availability and courier area/store location and does not apply in extreme weather conditions. The offer does not apply to orders placed in store. The Christmas Guarantee offer will be deemed met if a delivery slot up to and including the 23rd December 2016 is offered, and, on or before 24th December an attempt at delivery to home is made, or the items are available at store for collection (check Christmas store opening times).
The free next day delivery service applies on orders placed at next.co.uk before 12 midnight (excluding orders placed in store for delivery to home) when you spend £50 or more (excluding the £3.99 standard delivery charge). The £50 order is calculated before incentives and promotions are removed. The next day delivery service is only available in our personal courier areas throughout Northern Ireland and is subject to stock, courier availability and demand. Free delivery will be based on account address only. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to Postal Flowers, wine, items ordered from the Gift List, Gift Cards, Art 2 Order, personalised gifts, photo processing, bathrooms suites, Gift Experiences, House Signs, Made2Order, fitted bedrooms by Hammonds Space and Domestic Appliances. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you place your order. We will not make a delivery charge if returns or the cancellation of a held order leaves the net order value below £50. If your order value is below £50, you will pay £3.99 delivery to home. Delivery to store is free. If the whole of an order for which Delivery has been charged is returned, the £3.99 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Any order of large items which requires a 2 person delivery will be charged at £8.00; any order which contains large item(s), but isn’t specified as a 4 day 2 person delivery will have free delivery if the order value is £50 or more. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by Next from your home cost £2.50. The returns charge will be deducted from your account. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.
SAME DAY COURIER DELIVERY SERVICE Same day delivery service applies on orders placed Monday - Friday before 12 midday (or before 11am on a Friday), for delivery between 6.00pm and 9:30pm Monday to Friday.
EVENING COURIER DELIVERY SERVICE Evening delivery service is available for delivery between 6.00pm and 9:30pm Monday - Friday. Orders can be placed up to 7 days in advance, and must be made by 12 midday for delivery same day (or before 11am on a Friday).
UK Autumn 2017 Preview
Preview and shop the 2017 new collection online today, visit www.next.co.uk/preview to place your order!
*THE 25% DISCOUNT DOES NOT APPLY TO SMALL DOMESTIC APPLIANCES, ELECTRICAL ITEMS, PAINT, SOFAS, FURNITURE, BRANDS AND HOME BRANDED GOODS and any product for sale at Hammonds, Photos and Personalised Picture Gifts, Domestic Appliances, Art2Order, Made2Measure, Flooring, Wine, Gift List, Wall Stickers, Gifts Cards, eGift cards, Fresh Flowers, House Signs, Garden Plants, Conservatories, Windows, Doors & Shutters, Magazines and Experience websites. It cannot be used in conjunction with any other offer. The 25% DISCOUNT OFFER is only available on Preview 2017 New Collection orders placed up to and including Sunday 18th June 2017. The discount offer is restricted to invited customers only. Next reserves the right to withdraw this offer at any time.
ORDERING: Customers placing orders online must successfully sign in via www.next.co.uk/preview on a computer or laptop not via a mobile/tablet device to be eligible for the discount offer. During preview multi buy offers do not apply, but a 25% discount against individual items is applied.
DELIVERY: Priority delivery will be throughout July 2017 when we begin despatching the new season's merchandise (some items may even arrive earlier). No payment is necessary for your preview orders until your goods have been delivered and appear on your statement. However, some items may already be in stock, which means the items will be sent to you straight away and billed. If the order is sent to a different address to the account address full payment will be required at point of order. The standard home delivery charge is £3.99 per order, no matter how large your order.
The 2017 new collection preview is complementary to and forms part of the Next Directory in which our terms and conditions are fully described or visit www.next.co.uk/terms.
If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000. For all call charges please contact your service provider.
Northern Ireland Autumn 2017 Preview
Preview and shop the Autumn collection online today, visit www.next.co.uk/preview to place your order!
*THE 25% DISCOUNT DOES NOT APPLY TO SMALL DOMESTIC APPLIANCES, ELECTRICAL ITEMS, PAINT, SOFAS, FURNITURE, BRANDS AND HOME BRANDED GOODS and any product for sale at Next Bathrooms, Next Fitted Kitchens, Hammonds, Photos and Personalised Picture Gifts, Domestic Appliances, Art2Order, Made2Measure, Flooring, Wine, Gift List, Wall Stickers, Gifts Cards, eGift Cards, Fresh Flowers, House Signs, Garden Plants and Experience websites. It cannot be used in conjunction with any other offer.
ORDERING: Customers placing orders online must successfully sign in via www.next.co.uk/preview to be eligible for the discount offer. During preview multi buy offers do not apply, but a 25% discount against individual items is applied.
DELIVERY: Priority delivery will be throughout July 2017 when we begin despatching the new season's merchandise (some items may even arrive earlier). No payment is necessary for your preview orders until your goods have been delivered and appear on your statement. However, some items may already be in stock, which means the items will be sent to you straight away and billed. If the order is sent to a different address to the account address full payment will be required at point of order. The standard home delivery charge is free on orders over £50 and over, no matter how large your order. Courier returns are charged at £2.50.
The 2017 new collection preview is complementary to and forms part of the Next Directory in which our terms and conditions are fully described or visit www.next.co.uk/terms
There is no delivery charge for flowers and plants including any add on gifts.
Flower stems and hardware may vary from those pictured according to seasonality and availability. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery.
Most fresh flower orders placed Monday to Friday before 8pm can be delivered the next day. Most orders made on Saturday before 12pm and Sunday before 12pm can be delivered next day. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Deliveries are made Monday - Sunday between 7am and 7pm (except Bank Holidays). Delivery times cannot be guaranteed. Delivery is generally to mainland UK postcodes only, excluding Northern Ireland. No deliveries are made on Bank Holidays or the day following a Bank Holiday.
Delivery does change by product so check individual bouquet for more delivery details.
You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from those over 18 years of age. Flower and wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.
Most wine orders placed before 4.30pm can be delivered within 48 hours.
You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from those over 18 years of age. Wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.
Express 4 Day Delivery (Furniture and Sofas)
Products on the express delivery will be delivered to your home within 4 working days. If your order consists entirely of 4 day delivery items furniture or sofas and they are in stock then you will be offered a delivery date within 4 working days. If all your items are on the 4 day express delivery service you will be offered 1 date within the 4 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 4 working day period then contact the customer services team on 0333 777 8077#
Note: The 4 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once.
Send To A Friend Delivery Service T&Cs
The service allows orders to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Next Account with your password to use this feature. (Unfortunately we are unable to deliver to workplace addresses). After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). We will not take any payment from the card and the information will not be stored by us, it is simply used as a security check. Once you have completed this step you can start delivering items to an alternative address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address.
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order, such as photo gifts and made to measure curtains, fresh flowers, perishable food items, audio or DVD recordings, computer software and games, unsealed toiletries and cosmetics, or pierced earrings. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery. Full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional Delivery Charges: same day and evening delivery charges will not be refunded if you cancel or return your order.
Returns for items on your Next credit account.
You may return most items in a new and unused condition and wherever possible in the original packaging. If you return the whole order the £3.99 delivery charge will be refunded. To return large Home items see next.co.uk. To return Beaverbrooks products, see separate heading below. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. Some items may not be returned or cannot be returned to a store. For all the details see Exceptions to the Returns Policy further on in these terms and conditions. If you paid for the order by credit/debit card, returns via courier are charged at £3.99 per collection, per order. This charge is applied per order even if you return multiple orders via one courier collection. Any charges will be deducted from your credit/debit card or PayPal account prior to any refund. If you paid for the order using your nextpay account, returns via courier are charged at £3.99, if you return all the items in an order. This charge will be applied on the return of the final item in the order, if the returns are not returned at the same time. This charge is applied per order even if you return multiple orders via one courier collection. Items bought in store using a Next Directory Card cannot be returned via Courier and must be returned to a store.
This service is available in most Next stores except our airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the Exceptions to the Returns Policy further on in the terms and conditions. Items bought in store using a Next Directory Card cannot be returned via Courier and must be returned to a store.
Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at a Hermes Parcel Shop. Specific packaging or despatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Hermes Parcel shops will not accept the following Next Directory items for return: large or bulky items, 2 man delivery items, Beaverbrooks’ products, wine, domestic appliances, Gift List items, copies of the Next Directory and products for return to Bathstore at Next, Hammonds & Next Experience websites. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Some items may not be returned or cannot be returned to a Hermes Parcel Shop. For all the details see Exceptions to the Returns Policy further on in these terms and conditions. If you paid for the order by credit/debit card, returns are charged at £3.99 per return, per order. This charge is applied per order even if you return multiple orders via one return. Any charges will be deducted from your credit/debit card or PayPal account prior to any refund. If you paid for the order using your nextpay account, returns are charged at £3.99, if you return all the items in an order. This charge will be applied on the return of the final item in the order, if the returns are not made at the same time. This charge is applied per order even if you return multiple orders at the same time.
Returns for Customers paying by Debit/Credit Card or PayPal
Returns to store are free of charge. Please see EXCEPTIONS for items which cannot be returned to stores. Returns via our courier are charged at £3.99 per collection. Simply call 0333 777 8000# to arrange for a courier to collect the items from your home. Items left for the courier to collect are at your own risk. To return by post contact 0333 777 4574# and we will send you a label. Any charges will be deducted from your credit/debit card, PayPal Account prior to any refund. If a customer with a Next Credit Account pays for an order by debit/credit card or PayPal any refund due for that order will be applied to their Next Account and not the method used for payment.
The following exceptions apply to our standard returns policy. We cannot accept any returns through our airport stores. We are unable to accept the return of large bulky items, domestic appliances, Beaverbrooks’ products,personalise me (for how to return these see separate heading), wine, domestic appliances, Gift List items and products for return to Bathstore at Next, Hammonds & Next Experience websites, or copies of the Next Directory through our stores. A non-refundable collection charge of £30.00 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, such as digital photos and photo gifts and made to measure items, or on either unsealed sample pots or full size pots of paint unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Gift cards/eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty.
UK, EU and Jersey. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through the Directory may differ from prices in-store.
If you do have a complaint please write to Next Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 8247# or email complaints@next.co.uk . Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
You have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when asked for the trader’s email address when completing the form: ODR@next.co.uk
Next Directory is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.
Closing your Next Account
You have the right to cancel your credit agreement within 14 days of opening the Next Account. If you want to cancel your Next Account you will need to confirm this in writing to us at the following address – Next Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 8000#.You will need to tell us your name, address and Next Account Number. If you decide to cancel your Next Account you will need to pay for any items that you have received or return them to us in a new condition including the Next Directory if it hasn't been paid for. Please call 0333 777 8000# to arrange this. If you do not exercise your right to cancel, this agreement will remain in force and effect and its terms and conditions will bind you. Your Next Account will continue unless you or we decide to close your Next Account. We have the ability to do this at any time on two months notice at our discretion. You can close your account at any time by writing to us (including your name, address and Next Account number) at – Next Customer Services, Gedding Road, Leicester, LE5 5DW. If you close your Next Account you will have to pay any outstanding balance on your Next Account immediately. If you do not use your Next Account for 2 years or more we may make searches about you at credit reference agencies before allowing further orders or we may close your account automatically
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Next (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.
By submitting any content to Next, you represent and warrant that:
That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Next, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Your Gift Card can be used by you if you are the purchaser or given as a gift . You can use the card in full or part payment for goods purchased in participating Next Retail stores in the UK and Eire or online at next.co.uk*. Alternatively the card can be used to pay a Next Directory account by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.
You can top up your card at any time in participating Next Retail stores, up to a total maximum of £200 / €250.
The value of your purchases will be deducted from the balance on your card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.
The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found please cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.
To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
*Exclusions apply. The Gift Card cannot be used for the following: Garden Plants, Next Bathrooms, Hammonds, Photos, Domestic Appliances, Art2Order, Made 2 Order, Wine, Gift List, Flowers, House Signs, wall stickers, Kitchens and Experience websites.
Next eVouchers
In order to buy an eVoucher you must have a Next Directory Account. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a Next Directory Account but it is not possible to redeem the eVoucher online without an Account.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or it is given to you as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next Retail stores in the UK and Eire or online at next.co.uk.* To redeem your eVoucher instore take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone.
Your eVoucher cannot be used at nextdirect.com. eVouchers cannot be used to buy Gift Cards or eVouchers or pay the account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a Next Directory Credit Account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay a Next Directory account (but not the Account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of a eVoucher/Giftcard or refunded to the original method of payment. Where a Next Directory Credit Account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a new Gift Card.
The eVoucher is not for re-sale and cannot be exchanged for cash. The eVoucher cannot be returned and change or refunds will not be given. The eVoucher will not be honoured if sold. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.
The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase or check your balance and any remaining balance will be deducted.
Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your statutory rights are not affected.
Next reserves the right to remove, block or de-activate eVouchers without notice.
*Exclusions apply. The eVouchers cannot be used for the following: Garden Plants, Next Bathrooms, Hammonds, Photos, Domestic Applianaces, Art2Order, Made 2 Order, Wine, Gift List, Flowers, House Signs, wall stickers, Kitchens and Experience websites.
Next Retail Refund Card
This card has been credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from the Next Directory, pay a Next Directory account and cannot be used at www.next.co.uk or www.nextdirect.com or to purchase gift vouchers or giftcards.
Next PHOTO ART Gift Cards
This card can be used by you if you are the purchaser or the person that you give it to as a gift in full payment for Photo Art purchased from http://www.next.co.uk/art only.
The card is not for re-sale and cannot be exchanged for cash. No change will be given. The card will not be honoured if it is sold.
If you have received this card as a gift and it is unwanted please return it to any Next store to receive credit by refund card to the value of the gift which you will be able to use to pay for goods purchased in Next retail stores in the UK only.
As Next Photo Art is made-to-order to your requirements no refunds or exchanges can be given unless your instructions have not been carried out or the item is found to be faulty. Your legal rights are not affected. The quality of the final product will depend on the quality of the original image sent. Some colour variations may occur in reproduction. You must ensure that you own the rights to the image that you submit and that you have obtained any relevant permission to use it in this way. Next reserves the right to not print any image which it considers unsuitable or which may cause offence.
The card will automatically expire 24 months after issue and any remaining balance will be cancelled.
© Copyright of Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.
If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, in the Directory or by separate note to you. These terms and conditions are correct at the time of going to press.
New Customer Online Incentive Pin Rules
The incentive offer is valid for one order only. The incentive is valid until the date shown with your offer.
This offer is only valid on introductory orders with Next Directory. One incentive per customer only. Redemption of the incentive discount involves applying for a Next Directory Account (please see below).
The incentive can only be activated once the PIN number is registered at next.co.uk. It can only be entered via the registration page at next.co.uk (unless another URL is provided with your PIN offer).
Incentive is only valid on orders placed at the time of registering for an account. It will not be valid if account is created and order is placed at a later date.
The incentive can only be used for purchases made online at next.co.uk . It is not valid for in store or telephone transactions.
The incentive is only valid on introductory orders over the specific amount stated with your PIN (excluding delivery) at next.co.uk. THE INCENTIVE IS NON-TRANSFERABLE AND MAY NOT BE REPRODUCED IN ANY FORM OR USED IN CONJUNCTION WITH ANY OTHER OFFER (INCLUDING SALE).
Offer excludes product offered at Next Bathrooms, Hammonds, Photos, Domestic Appliances, Made2Order, Gift Cards, Wine, Gift List, Flowers, House Signs, Carpets, Art2Order, Green Retreats & Experience websites.
If the order is returned, the money off incentive is not refundable.
The promotion PIN code is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honoured if it is sold or exchanged. The PIN (if presented in a card format) remains the property of Next and is not a cheque guarantee, credit or charge card.
Next cannot accept responsibility for your online PIN offer if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
Offer open to UK, Channel Island and Isle of Man residents over 18 years old only (except employees of Next plc).
Should you wish to open a Next Credit Account when shopping online, please refer to ‘How we use your information and Opening a Next credit account'.
Next reserves the right to amend these terms and conditions and/or discontinue the incentive offer at any time.
New Customer Online Incentive Voucher Rules - Gift Offers
The incentive is only valid on introductory orders over the specific amount stated with your PIN at next.co.uk. THE INCENTIVE IS NON-TRANSFERABLE AND MAY NOT BE REPRODUCED IN ANY FORM OR USED IN CONJUNCTION WITH ANY OTHER OFFER (INCLUDING SALE).
The gift will be sent out separately to the introductory order placed.
Gifts are subject to availability. If a chosen gift is unavailable, Next will send another incentive from this offer as a substitute.
The gift incentive is yours to keep and should not be returned, even if the introductory order is returned, by courier or in store.
The gift incentive cannot be exchanged or returned for a refund of its nominal gift value.
If a gift is chosen and items from the introductory order are returned such that the value of the order retained by the customer falls below the minimum order value, there will be a £10 charge deducted.
SHOPPING WITH NEXT ONLINE you must apply for a Next Directory Account. Before you shop we will search the files of credit reference agencies who record the search which can be seen by you and Next on your credit file, if you are declined for credit or you are accepted and you complete your order. If you are accepted for credit, but do not complete your order, the credit search will only be visible to you and Next. Credit applications are subject to status. If we are unable to offer credit or you choose to use the credit we offer, the credit reference agencies will also record a search which will be seen by other lenders. We will also share information about you and the conduct of your account with credit reference agencies, other lenders and with relevant third parties. Information about you and other members of your household including credit and electoral roll data and those with whom you are financially linked will be used to verify your identity and for credit assessment of you and them. We may also use your information, including shopping habits to open and run your credit account including payment recovery, fraud prevention, debt or tracing and for our marketing. We may contact you for marketing purposes by mail, email or telephone with relevant offers from Next Holdings Limited Companies. Next Holdings Limited will not share your information outside of the group for marketing purposes. 22.9% APR Typical. Next Directory is a trading name of Next Retail Ltd and a member of Next Holdings Limited. Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150.
PLEASE READ THROUGH THE TERMS AND CONDITIONS ON THIS TERMS AND CONDITIONS PAGE FOR FULL DETAILS ON SHOPPING WITH NEXT DIRECTORY.
Existing customer Online PIN Incentives
This offer is only valid on orders with Next Directory. One incentive per customer only.
The incentive can only be activated once the PIN number is registered at the URL detailed with your PIN. It will not be valid via normal log in from next.co.uk
The PIN can only be used for purchases made online at the URL stated with your PIN. It is not valid via next.co.uk through in store or telephone transactions.
The incentive is only valid on orders of over the specific amount stated with your PIN. Offer excludes flowers, wine, prescription glasses and photo processing.
The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Next.
Next cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
Offer open to customers of Next Directory, who are UK residents over 18 years old only.
Next reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
The Promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150.
Next ePin Voucher Rules
The ePIN Voucher is valid for one order only. In order to redeem your ePIN Voucher you must have a Next Directory Account. It's possible to receive an ePIN Voucher without having a Next Directory Account but it is not possible to redeem the ePIN Voucher online without an Account. To hold a Next Directory Account you must be over 18 and a UK resident. The ePIN Voucher can only be used for purchases made online at www.next.co.uk/epin. It is not valid in store or for telephone orders. Simply log in online at - www.next.co.uk/epin and enter your unique 10 digit pin number onto this screen, the ePIN voucher value will be deducted off your total balance at the end of your order. You can use the ePIN Voucher in full or part payment for goods purchased online at next.co.uk.* ePIN Vouchers cannot be used to buy Gift Cards, e Vouchers or ePIN Vouchers. All ePIN Vouchers are for one use only and there is no change given, therefore, you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 ePIN Voucher, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the ePIN Voucher, the balance must be paid by credit or debit card or charged to a Next Directory Credit Account (subject to a credit check when opening a new account). If paying with an ePIN Voucher and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with an ePIN Voucher are subsequently returned, monies owing will be refunded in the form of an ePIN Voucher. Where goods purchased are returned in-store, monies owing will be paid in the form of a new Gift Card. If you have any queries regarding a return, please contact the Business to Business department at B2B@next.co.uk.
The ePIN Voucher is not for re-sale and cannot be exchanged for cash. The ePIN Voucher cannot be returned and change or refunds will not be given. The ePIN Voucher will not be honoured if sold. Buying or redeeming an ePIN Voucher is subject to our normal Terms and Conditions and order validation procedures and cannot be used in conjunction with any other Next Directory incentive or promotion. The ePIN Voucher is valid until the date shown with your offer. Next cannot accept responsibility for your ePIN Voucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances. Next reserves the right to amend these terms and conditions and/or discontinue the ePIN Voucher at any time. Your statutory rights are not affected. Next reserves the right to remove, block or de-activate ePIN Vouchers without notice. *Exclusions apply. The ePIN Vouchers cannot be used for the following, Next Bathrooms, Hammonds, Photos, Domestic Appliances, Art2Order, Green Retreats, Made 2 Order, Wine, Gift List, Flowers, House Signs, Carpets, Kitchens, Home Design Service, Magazine and Experience websites.
Digital Photos and Photo Gifts
Next's liability to you in respect of your order (including in respect of delayed, corrupted, damaged and lost orders) is limited to the value of the order. If the images you submit are of value, or you are using the service for business purposes, such that, in the event your images were damaged, destroyed or lost, your loss would exceed that amount, you should take out the appropriate insurance at your responsibility. Your legal rights are not affected.
We recommend that before submitting digital images to us you retain a copy for yourself to use in the unlikely event of your images being lost or corrupted. In particular, whilst the web album service is intended to provide a convenient way of grouping your images and sharing them with others, it is not intended as stand alone depository for your images and you should not rely on it as such. You should always retain your own copies of all images uploaded.
All prints will be delivered to the delivery address supplied by you during the registration process. Your order will be accepted upon Next notifying you by email that your order has been accepted and has agreed to supply the prints, greetings cards and/or photo gifts to you.
Time for delivery of photos and photo gifts is an estimate only and it is not a condition of this agreement.
Delivery time varies depending on the product. For prints it should take 2-7 working days, for all other products, please allow up to 12 working days.
If your products haven't arrived within the relevant time period for your order, eg a 16x24 Canvas can be up to 12 working days from time of order, then please check with your local sorting office to see if they are holding any packages for you. Otherwise, please contact us with your order number and full address.
You hereby consent to the Next photo printing services commencing immediately and as such you will not have a right to cancel your order. However, in the event that you are unhappy with any aspect of our online print services, you will be entitled to send the prints back to Next within 30 days of receipt whereupon Next will provide a full refund of the purchase price. Due to the personalised nature of photo gifts and greetings cards, we are unable to offer refunds on these items, except where we are required to do so by law. Your legal rights are not affected by this section. If you believe your item is faulty after 30 days or you have any questions, please contact 0333 777 4510# or send an email to customer_team@next.co.uk. Your legal rights are not affected.
Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above.
and you accept and undertake that you will be liable for any action taken against Next in relation to such activities and will fully indemnify Next against all actions, claims, demands or costs which may arise as a result.
Next reserves the right to decline to print or return any image.
Without prejudice to the first paragraph of the Digital Photos and photo gifts section, (general liability statement) above, Next's liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.
Without prejudice to the first paragraph of the Digital Photos and photo gifts section (general liability statement) above, Next shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of breach of contract and/or negligence.
VIP and Sale Terms & Conditions Only
Only invited customers will be able to book a slot and order from the VIP sale. Do not forward details of this service - they are specific to your account.
Slots are limited and will be available on a first come, first served basis. Time slots are restricted to one slot per customer and you can log in until 23.59 Friday 22nd September 2017.
If you have difficulty booking your slot through this email, you can also access the VIP Sale at www.next.co.uk/vipsale.
If you have an alternative delivery address set as a default, you may be required to pay for your sale order in full. If you would like to add your sale order to your Next Credit Account (subject to available credit), sign into My Account www.next.co.uk/secure/account/Login and remove the default delivery address before logging into your VIP slot. Your order will be delivered to your billing address.
The VIP Sale is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you book a VIP Shopping slot and do not use it, this may affect your eligibility for any priority VIP Sale invitations in the future.
All Sale items are subject to availability. Delivery to Next stores is available for sale orders but local shop (not Next) collection and DPD is not available.
The default store can only be changed when you register for your VIP slot. After this the default store cannot be changed for sale orders.
Next day delivery is not available for Sale orders. Delivery of in stock items can take up to 21 days. You will be advised of the estimated delivery date at the time of order.
Send to a friend delivery service will not be available during the Next Sale
Any orders placed using the nextunlimited Service must have a minimum order value of £10, or you will be charged the applicable delivery costs.
You must use www.next.co.uk/vipsale to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.
VIP sale offer cannot be used in conjunction with any other discounted offer.
During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
VIP Sale and Sale excludes any product offered for Sale, Photos and Personalised Picture Gifts, Domestic Appliances, Hammonds,Art2Order, Made2Measure, Wine, Gift List, Wall Stickers, Gift Cards, eGift Cards, Fresh Flowers, House Signs, Garden Plants and Experience websites.
See Frequently Asked Questions for further help and information.
Please visit www.next.co.uk/terms for all other terms and conditions.
Art2Order Terms & Conditions Only
Cacellations
Framed Items- As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described.
Unframed Items - Under the Consumer Contracts Regulations 2013 you have the right to cancel orders containing only unframed items within a period of 14 days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
For full details of your rights under the Consumer Contracts Regulations, please contact your Citizens' Advice Bureau or a solicitor.
If you wish to arrange for goods to be returned, please contact customer services on 01273 511943 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.
If goods are received damaged, please notify our customer services as soon as possible after receipt on 01273 511943. Damaged product and packaging must be retained in case inspection is requested by our carriers.
Descriptions of goods and services included in the Art2order site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.
The images used on the Art2order website are the property of Art2order or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
Additional Terms & Conditions of Sale for Next Experiences Only
The Next Experiences issues face value vouchers ("Vouchers") entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the Next Experiences and provided by selected suppliers.
Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months (excluding promotions). A Voucher can only be extended once and must be done while the Voucher is valid.
Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity.
You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.
Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.
If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.
A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below, without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions; You can merge no more than two Vouchers together; if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date; only Vouchers purchased from the same retail chain or website may be merged together; and you may not merge any Vouchers previously merged or exchanged.
Please note Next Experiences promotional products, tangible gift products and Weekend Gift Breaks products are excluded from the list of exchangeable products.
In order to enjoy your chosen activity and to arrange a time and place for your activity you are asked to choose your preferred location then follow the booking instructions on the Voucher pack.
You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.
Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.
We have tried hard to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Next Experiences.
Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your information pack.
If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your unused and valid Voucher. Refunds will be paid back onto your Next account. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider. We ask you to photocopy your Voucher before sending it into us or to send it via registered post, as your Voucher is a valuable document.
Personalised Item Refunds
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. If you require a refund due to a defect, then you must request this within 30 days of receipt of the goods.
If you discover a defect after this time, please contact us on 0333 777 8000 or email us: customer_team@next.co.uk
By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns or offer an exchange if you have a change of mind.
Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.
If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.
For safety reasons, some activities have certain size, age and health restrictions. You are required to notify the activity provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol.
Activity, Availability And Timings
If We Cancel Or Change Your Activity
If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.
We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.
We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.
If You Need To Cancel Or Change Your Activity Booking
You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Next Experiences if you can rebook through the cancellation cover.
If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Next Experiences as it may be possible to re-arrange your activity on presentation of a medical or death certificate.
Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Next Experiences is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.
In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Next Experiences, who will take up the problem with the supplier on your behalf.
We reserve the right to change activity prices without notice, provided we inform you before the activity is bought. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Next Experiences agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
Next Experiences, The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862.
Made To Order Curtains, Curtain Accessories, Cushions, Blinds and Shutters Terms & Conditions Only
MeasurementsPlease check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed.
We aim to despatch all items within 7 working days of the order being placed. We will email you when your products are despatched. Delivery is by courier at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.
Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0333 777 8160#. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.
Domestic Appliance Terms & Conditions Only
Please read these product terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by Appliances Online Ltd, trading as Next Domestic Appliances) makes the products available to you ("Product Terms").
The prices payable for the items that you order are clearly set out on the web site or in the Next Directory. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The delivery charge is £19.99* for mainland UK (£29.99 for Northern Ireland). *Please note that there is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (available in mainland UK only).
It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.
Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.
There will be no contract of any kind between you and us until payment for your goods is authorised by your Next account, bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 14 days as per the Consumer Rights Act 2015.
Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. We do our best to secure delivery within 3-7 working days, (up to 14 working days for Northern Ireland), of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 (£29.99 For Northern Ireland) regardless of the number of items delivered, on a particular date. There is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 (£29.99 Northern Ireland) again to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery. If less than 3 working days is given, an additional £19.99 (£29.99 for Northern Ireland deliveries) may be charged.
*Please note, next day delivery is only available on orders placed Monday to Friday. This service is available in UK mainland only.
On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.
Signing the delivery note to accept receipt, allowing our drivers time to unpack the goods and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded.
Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your legal rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.
All products are sold on the basis that they are suitable for domestic use only. Use of products for non domestic use could void your warranty.
There is an additional charge of £2.99 payable for rapid deliveries. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 working days. When this is not possible a suitable alternative delivery date will be offered. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.
* We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.
You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item. * Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item.
Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the removal of transit brackets and a test of the appliance.
Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
Any drainage/waste facilities needed are unsuitable.
Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
Alterations to existing plumbing and electrical wiring are required i.e. Hard Wired.
Alterations are required to existing cupboards and cabinets.
* We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above. Please note, this service is only available in mainland UK.
You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**. We have a maximum pick up weight of 50Kg.
All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.
Collected goods for recycling are deemed to have zero value.
** Recycling for each appliance is £14.99.
If you wish to cancel your order before delivery, wherever possible we ask that you advise us at least 3 working days before your planned delivery date.
Where the goods have been delivered to you, you may cancel your contract up to 14 days from the date of delivery and return the goods to us, in line with the Consumer Contracts Regulations 2013. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. For further information and charges please see Returns. No goods can be returned to store for a refund - all cancellations must be processed via Next Domestic Appliances. This does not affect your legal rights.
Returns - Non Faulty Goods
If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase.
If for any reason you need to return an item within 14 days of receiving delivery, please call the Next Domestic Appliances customer help line (0333 777 8907#) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection, unless the goods are faulty.
Under the terms of the Consumer Contracts Regulations you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Next Domestic Appliances cannot be returned to a Next store. Your legal rights are not affected.
Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with:
you provide written notice of the defect to us and/or telephone us quoting your order reference number; and
you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Next Domestic Appliances at the our expense for the examination to take place there.
Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Next Domestic Appliances. If the fault has been reported to us within 30 days of the date of receipt, you may choose to reject the goods and receive a full refund.
Next Domestic Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Next Domestic Appliances.
To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 0333 777 8907# who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.
You can pay with your Next account or any of the following Maestro, MasterCard, American Express or Visa cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.
The following provisions set out the entire financial liability of Next Domestic Appliances (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:
All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by the Consumer Rights Act 2015) are to the fullest extent permitted by law excluded from the Contract.
Nothing in these conditions excludes or limits the liability of Next Domestic Appliances:
for death or personal injury caused by Next Domestic Appliances negligence; or
under section 2(3), Consumer Contracts Act 1987; or
for any matter which it would be illegal for Next Domestic Appliances to exclude or attempt to exclude its liability; or
Next Domestic Appliances total liability in contract, tort (including negligence or breach of legal duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at a the time you make the relevant order. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, and loss of privacy or any other claims which arise out of or in connection with the Contract.
These terms and conditions set out the basis on which you can use our website and place orders for items from Next Directory. By ordering goods from Next Directory you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited and part of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next Directory will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Holdings Limited Companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. #For call charges contact your service provider.
If you have an order query please email us at enquiries@nextdomesticappliances.co.uk or call us on 0333 777 8907# Monday to Saturday 8am till 8pm, Sunday 10am till 4pm.
Next Domestic Appliances, DRL Limited, Aspinall House, Middlebrook, Bolton. BL6 6QQ
Additional Terms and Conditions of Sale for Wall Stickers Only
We aim to despatch all items within 5-7 working days of the order being placed. We will email you when your products are despatched. Delivery is by Royal Mail at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.
Next Wall Stickers operate a 14 day policy from date of order before we can class an item as lost in transit. If your goods do not arrive once these timescales have been breached then we'll gladly re-make your order.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them. We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.
If the goods we deliver are damaged or defective please email us on help@nextwallstickers.co.uk with full details of the problem, within 30 days of the delivery of the goods in question. If you discover a fault after 30 days, or if you have any questions please contact 0333 777 4510# or send an email to customer_team@next.co.uk. Your legal rights are not affected.
If you need to reach us, please email us on help@nextwallstickers.co.uk alternatively, you can call on 0333 777 8999# or fax us on 0116 284 6436 or write to us at:	Home Customer Services, Desford Road, Enderby, Leicester. LE19 4AT
Wall Sticker products that give you a choice of colour and size are custom-made to order. Cancellation is not possible after the order has been placed and accepted. This is due to the products ‘bespoke' nature. If the products are considered faulty or not as described by us, we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs.
You can only return items which are faulty, do not fit their description, or do not meet with your instructions, in a new and unused condition. If your order is damaged in anyway once you receive it, please email us straight away and DO NOT attempt to fit the wall sticker, we will replace the damaged goods.
All of our products carry a 12 month warranty. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. All measurements are metric.
We cannot be held responsible for any damage to paint work/fixtures and or fittings during the process of installation/removal. Our products are classed as Do-It-Yourself with the understanding that installation is to be carried out by you the customer and we cannot be held responsible for the actions of our customers during the handling of our products. In very rare cases paint may have to be 'touched up' after removal/installation depending on the current state of your painted walls.
Additional Terms And Conditions Of Sale For House Signs Only
All HOUSE SIGNS will be delivered within 10 working days of you receiving confirmation of your order.
If the goods we deliver are damaged or defective you must phone us on 0333 777 8999# with full details of the problem, within 30 days of the delivery of the goods in question.
If you need to reach us, please email us on customer_team@next.co.uk alternatively, you can call on 0333 777 8999# or fax us on 0116 284 6436 or write to us at:
Home Customer Services, Desford Road, Enderby, Leicester. LE19 4AT
Delivery costs are detailed on the website. Any additional costs will be notified to you by email at the time of order, or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.
As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature. This does not affect your rights in respect of faulty products.
You must return items which are faulty on arrival, do not fit their description, or do not meet with your instructions, within 30 days in a new and unused condition. If your order is damaged in anyway once you receive it, please phone us straight away and DO NOT attempt to fit the HOUSE SIGN, we will replace the damaged goods or refund the purchase price once the faulty item is returned back to us. If you discover a fault after 30 days, or if you have any questions please contact 0333 777 4510# or send an email to customer_team@next.co.uk. Your legal rights are not affected.
Bespoke Plaque Production
When purchasing a HOUSE SIGN the buyer agrees that the product is a bespoke product, made to the exact design, spelling and punctuation and will not be changed once confirmation of order has been sent. If the company finds inappropriate content or any copyright infringement we reserve the right to refuse production.
Next Garden Plants Terms and Conditions Only
At Next Garden Plants we guarantee only to send you top notch plants, products and gifts and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:
Please either phone on 01344578844 between 9 and 5, Monday to Friday, (For call charges, contact your service provider) or email plants@next.co.uk.
If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 30 days unused in its original packaging and you will not be charged.
If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 30 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If you discover a fault after 30 days, or if you have any questions please contact: 0333 777 4510# or send an email to plants@next.co.uk. Your legal rights are not affected.
Damaged or Defective Plants
If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter, but that doesn't mean you've been fobbed off with a bunch of soil. However, provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem. One year Guarantee on Plants, shrubs, trees and perennials Our plants (all fully hardy shrubs, trees and perennials, excluding annuals and biennials) are all guaranteed for one year after you've bought them. If the plant fails in the first 12 months, send us a picture of the plant along with your order reference number to plants@next.co.uk. Once we have determined the cause of the problem we will endeavour to replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. You will not be charged for delivery on replacement of faulty items.
To cancel an order, please drop us an e-mail at plants@next.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.
Beaverbrooks Terms and Conditions Only
DELIVERY: We aim to deliver your products within 5 working days of receipt of your order. Rings are made to your order so allow at least 10 working days for delivery. We cannot deliver to any address outside the UK (including BFPO addresses). Next standard delivery charge applies. RETURNS: Please do not return Beaverbrooks products to Next with your courier or to Next stores. You will be sent detailed returns information with your Beaverbrooks product. To return, please use the pre-paid returns label provided. You can return Beaverbrooks products up to 30 days after receipt of your order. Failure to return Beaverbrooks product direct to Beaverbrooks will delay any refund to your Account.
First Time Surfer Online Incentive
The incentive is valid for one order only until the date displayed on your coupon. One incentive per customer. Maximum of two incentives per household. The incentive can only be activated once the promotion code is registered at next.co.uk. The promotion code can only be used once. The voucher can only be used for purchases made online at next.co.uk. It is not valid for in store or telephone transactions. Offer excludes courier delivered Flowers, Wine, items ordered from the Gift List, Gift Cards, eVouchers, Art2Order, Personalised Gifts, Photo Processing, Bathrooms Suites, Carpets, Domestic Appliances, Gift Experiences, House Signs, Made2Order, Next Entertainment, fitted bedrooms by Hammonds Space, delivery to alternative addresses and to addresses outside mainland UK or during a Sale period. The incentive is only valid on introductory orders over the amount stated on your coupon (excluding delivery) with next.co.uk. Existing customers of Next Directory are not eligible for this offer. If the order is returned, the incentive is not refundable. The voucher is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The voucher will not be honoured if it is sold or exchanged, and remains the property of Next. The incentive is non-transferable and may not be reproduced in any form or used in conjunction with any other offer. Offer open to UK, Channel Island and Isle of Man residents over 18 years old only (except employees of Next plc). Next reserves the right to amend these terms and conditions and/or discontinue the voucher at any time. Exceptions, terms and conditions apply – See full details before you shop.
All friends must be new customers to Next Directory, reside in the United Kingdom and register and order using the same email address you have provided for them within 3 months of receiving the email. All introducers must be existing account holders. Your friends will be emailed with a promotion code and must place their first order of £50 or more using the code to be eligible for the discount (excludes the cost of the Next Directory and any postage and packaging). If your friend pays for an order using a Next Directory Account, the credit will appear on the statement following the one the order appears on. Your friend must place and keep an order for £50 or more for the credit to be applied. You will then be emailed with your £20 promotion code which you must input at next.co.uk/raf before you shop. If you pay for your order using a Next Directory Account, the credit will appear on the statement following the one the order appears on. You must place and keep an order for £20.01 or more for the credit to be applied. Offer expires 10th July 2017. By recommending a friend you are agreeing to receiving marketing Recommend a Friend communications from Next Directory.
Account Offer Online PIN Incentive
The incentive offer is valid for one order only on a Next Credit Account, with an order value over £25 excluding delivery charge. The incentive is valid until the date shown with your offer.
This offer is only valid on orders with next.co.uk. One incentive per customer only.
The incentive can only be activated once the PIN number is registered at the URL detailed with your PIN. It will not be automatically activated via normal log in from next.co.uk
The incentive is only valid on orders of over £25 or more excluding delivery. Offer excludes items purchased through Next Bathrooms, Hammonds, Photos, Domestic Appliances, Made2Order, Gift Cards, Flooring, Wine, Gift List, Flowers, House Signs, Carpets, Art2Order, Magazines, Green Retreats & Experience websites.
The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honored if it is sold or exchanged. The PIN remains the property of Next.
Offer open to Credit Account customers of next.co.uk, who are UK residents over 18 years old only.
Save 10% when buying 2 or more items across Sofas, Chairs, Furniture,Bed & Mattress collections. Saving available when buying 2 or more itemsacross our Sofa, Chairs, Furniture, Mattress & bed collections each priced at£150 and over. Offer excludes mattresses. To get any saving you must order multiple items on the same order at the same time. Offer only applies to full price orders. Applies to next branded product only. If you later return any of the items the discount will not apply.
Fresh Flowers and Wine Only
Most fresh flower orders placed before 7pm can be delivered for free the next day. Flowers ordered between 7pm Friday and 7pm on Saturday will be delivered Monday and orders after 7pm Saturday and up to 7pm Monday will be delivered on Tuesday. Most wine orders placed before 4.30pm can be delivered within 48 hours. No deliveries are made on Bank Holidays. You will be advised of delivery availability at time of order.3 Orders for alcohol can only be taken from those over 18 years of age. Flower and wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#. All flower deliveries are subject to stock, courier area, courier availability and demand. Delivery times cannot be guaranteed.
We take our role as a responsible retailer very seriously, that is why we are supporting the WEEE (Waste Electrical and Electronic Equipment) Directive from the government and doing our bit to help care for the environment.
The Directive states that as a retailer we are responsible for increasing the amount of WEEE that is recycled in the UK by assisting in the development of dedicated WEEE collection facilities.
The Directive came into effect on 1st July 2007.
We have contributed to a national fund which will help to develop specific WEEE collection centres to ensure that more WEEE gets recycled.
We offer a collection service on a like for like basis, for example if you buy a microwave we can take away your old one. All the appliances we collect are then sent to be recycled.
If you require this service then we ask that you request this at the point of ordering.
Please ensure that the appliance is disconnected from all electricity, gas or water supply before it is collected. In addition to this please ensure that any refrigeration products are emptied of all food and fully de-frosted prior to collection.
The national fund we have contributed to will help local councils develop their WEEE collection facilities further, so you can still recycle your appliances even if you do not opt for our service. Not all council sites are able to collect all types of WEEE, to find your nearest participating site and for advice on all aspects of recycling at home visit: recycle-more.co.uk
Products which are covered by the WEEE Regulations have a crossed out wheelie bin symbol on either the product itself or its packaging. This symbol aims to encourage you to identify and dispose of WEEE product separately from other household waste when it reaches the end of its life. To ensure you don’t contribute to damaging the environment, please ask at the time of order for us to take away your old appliance or use recycle-more.co.uk to locate your nearest recycle facility. Recycle more helpline 08450 682572. Your old Next Home Brochure can be recycled with your kerbside collection for newspapers and magazines or at your local recycling centre. For details of your local services, enter your postcode at http://www.recyclenow.com
Next Home Brochures are printed on paper produced from sustainable managed forests and controlled sources accredited by the PEFC (Programme for the Endorsement of Forest Certification Schemes; pefc.org) OFFENSIVE WEAPONS ACT Knives may only be sold to persons over the age of 18. LIGHTING For your safety these products must be installed in accordance with local building regulations. If in any doubt or where acquired by law consult a competent person who is registered with an electrical self certification scheme.
Before you order sofas and furniture
When ordering a sofa, you can order a free swatch of fabric to be sure of the colour and texture –to do this, please contact us on 0333 777 8000#.
Please check the dimensions of your chosen sofa or furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination.
Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery.
We deliver 7 days a week, except for bank holidays. For all large items requiring two person delivery, a delivery fee of £8.00 will apply, and a fee of £3.99 for all smaller items.
You will only be charged one delivery fee for orders with multiple items.
The timescale for delivery will be based upon the item with the latest availability, to ensure all items are delivered together.
Items under our 4 DAY DELIVERY scheme will be delivered within 4 working days (subject to stock and courier availability).
If the initial delivery date given is not convenient for you, we will offer two alternative dates. Please be aware that the alternative dates are likely to be after the agreed 4 day timeframe. If we have said we will deliver within 4 days but no do not offer a delivery time within that timeframe, please contact us on 0333 777 8077#.
When your items are ready for delivery, we will be in touch with a delivery date. You will be given the option to choose a slot either before 12 noon, between 10am and 2pm, or after 1pm.
Sofa and funiture returns and cancellations
Please ensure you are at the property at the agreed time to accept delivery, and that our delivery staff have clear access to deliver your items.
Sofas and other large assembled furniture items will be placed in the room of your choice.
Once we have unpacked your item(s), you will be asked to check them. Self-assembly items will be placed in their packaging in the room of your choice.
You will be charged if you are not at home to accept delivery at the agreed time or delivery is refused by you.
If You Change Your Mind and Wish to Cancel After Delivery
You must take reasonable care of the goods whilst they are in your possession. You may inspect the goods but must not use them. Please return goods to us in their original packaging and ensure that all parts and fittings are included.
If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend a recorded or secure delivery method is used when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.
Charges for collection are shown in the table below.
If you wish to return or cancel an order, arrange a collection, or have any further queries about the returns and cancellation process, please contact us on 0333 777 8999#.
*All timings start on the day after delivery.
If you wish to return or cancel your order, you must notify us within 14 days.
A charge of £30 will apply per collection.
We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home
Once we have deemed the item(s) as fit for re-sale, we will collect the goods and charge you £100 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture. The sofa or furniture will then be refunded after an additional check at our warehouse.
The policy above complies with the Consumer Contracts Regulations 2013. For full details of your rights under the Regulations, please contact your local Citizens Advice Bureau or a Solicitor.
If you believe any sofa or furniture item is faulty, please contact us on 0333 777 8999# as soon as you become aware of a fault.
We will then arrange for an independent expert to inspect the item in your home. Where possible, they will arrange for the fault to be repaired. If your sofa or furniture item is deemed to be faulty within 30 days of receipt, and you do not wish for the item to be repaired or replaced, you are able to reject the item and receive a full refund.
If the item cannot be repaired, we will arrange to collect the item free of charge. The item will either be replaced, or a full refund will be issued to you if you have chosen to reject the item.
Refunds will be made to the card used for payment. If you have a Next Pay Account, any refund due will be applied to that account.
Please leave the protective wrapping on your mattress until you are sure you wish to keep it. For health and hygiene reasons, once mattresses have been unwrapped, they cannot be returned unless they are faulty. This does not affect your legal rights.
When you buy a new mattress from us, we can take away and dispose of your old or unwanted item, for a free of £20. For terms and conditions, please go to our website www.next.co.uk.
Returning Duvets, Pillows and Mattress Toppers
To ensure these products are returned in a clean and re-saleable condition, please use the returns bag provided. Please also ensure all items in a set are returned together.
Furniture build service available with selected items of Next To No Time furniture only.
Please order for each item you wish to be built. Wall attachment not included. The address at which the Assembly Service is required must be within the mainland of the United Kingdom (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands).
0% Interest Free Credit Promotion Terms & Conditions
The Interest free period, during which balances on your Next Credit Account will not incur interest, will apply if you accept this offer by successfully placing an order using a Next Credit Account before the offer end date as stated on your marketing communication.
Your account will be interest free from the date of the first statement you receive after the first order you place before the offer end date.
The 0% Interest Free Period applies to your Next Credit Account not individual items. Only items billed to the account during the 0% Interest Free Period will benefit from the promotion, subject to the overall duration of the 0% Interest Free Period.
Any balance remaining on your Next Credit Account from Midnight on the last day of the 0% Interest Free Period will become chargeable to interest at the standard rate for your Next Credit Account at that time. This is currently 22.9% (annual variable).
We will notify you at least one month before the end of the 0% Interest Free Period.
All other terms of the Next Credit Account are those set out in your Credit Agreement. Credit is available to UK residents aged 18 and over, subject to status.
You may use the account as often as you wish during the 0% Interest Free Period, subject to your Credit Limit and any other restrictions we may place on your account from time to time
You must continue to make at least the Minimum Monthly Payment noted on your statement during the 0% Interest Free Period. If you only make the Minimum Monthly Payment, it will take longer and cost more to repay your balance.
This promotion is offered at the discretion of Next Retail Ltd and is not available to all customers. You will be eligible if we have contacted you and notified you of your eligibility. If you have not received such notification from us, you will not be eligible to participate.
If you have any queries, please call us on 0333 777 8000. For call charges contact your service provider.
To subscribe to nextunlimited, you must have a valid e-mail address registered to your account.
nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk but not in store.
Subject to the exceptions listed below, the nextunlimited service is available for orders for home delivery, 2 man delivery items and deliveries to Hermes Parcel Shops.
The service costs £20 for 12 months’ subscription.
If you are a nextpay account holder, you will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost.
During VIP sale time you will have delivery charges added to your account if you chose delivery to home but these charges will be automatically refunded within the next few days.
At the time of your purchase the charge will be added to your total at checkout. Orders cannot be placed in store.
Any orders placed using the nextunlimited Service must have a minimum order value of £10, or you will be charged the usual applicable delivery costs.
The service will be immediately activated upon sign up.
Any returns made via courier from your home will still be charged at £3.99 if the full order is returned.
The charge for the nextunlimited service will not be included for the purposes of any other offer or incentive.
Orders placed in store;
Orders placed for Precise Home delivery;
Orders valued at less than £10;
Orders for the following: The Next Directory, samples and swatches, sample paint pots, Next Flowers, Next Wine, items ordered from the Gift List, Gift Cards, e-Gift cards, Art 2 Order, personalised gifts, photo processing, gift experiences, Garden Plants, Wall Stickers, Next House Signs and Gifts, Made2Order, fitted bedrooms by Hammonds Space, mattress collection service, furniture assembly service and Domestic Appliances.
You can cancel this subscription within the first 14 days after requesting it, if the service has not been used. If you wish to cancel this subscription, please call us on 0333 777 8000.
If you have a nextpay account (the Next credit account), you will be contacted before your 12 month subscription is automatically renewed. For customers without a nextpay account, we will contact you before your subscription is due to expire. If you wish to cancel this subscription at the end of 12 months to prevent it from being renewed, please call us on 0333 777 8000. The subscription is non-transferable. The next day delivery service is only available in our personal courier areas throughout the UK and is subject to stock, courier availability and courier area. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed under the service. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000#. For call charges contact your service provider.
There is no charge for returning a parcel using a Hermes Parcel Shop. Only fashion and small homeware (excluding electrical) items purchased from Next Directory are eligible for return via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at a Hermes Parcel Shop. Items must be returned in a new and unused condition. Specific packaging or despatch bag are not required, but the items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Hermes Parcel shops will not accept the following Next Directory items for return: large or bulky items, 2 man delivery items, Beaverbrooks’ products, wine, domestic appliances, Gift List items, copies of the Next Directory and products for return to Bathstore at Next, Hammonds & Next Experience websites. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days.
Using a Hermes Parcel Shop as a delivery location
Standard delivery charge to a Hermes Parcel shop is £2.50. Hermes Parcel Shops cannot be used for delivery of flowers, wine, 2 person delivery items made to your specification or items ordered from Gift List, Next Bathrooms, Hammonds, photos, Domestic Appliances, Beaverbrooks, Art2Order, Made2Measure, House Signs, Garden Shop and Next Experience websites. Standard next day delivery is available to most Hermes Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Hermes Parcel Shop on these days but any parcels already delivered will be available for collection. Parcels will be available for collection between 12 noon and 5pm Monday to Saturday. We will email or text you when your order has arrived and is ready for collection at your designated Hermes Parcel Shop. Your parcel will be kept at your designated Hermes Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Hermes Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Hermes Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.
Other Parcel collection or delivery points
*Free Delivery T&Cs
Free delivery offers are subject to availability and are NOT applicable to postal flowers, wine, items ordered from the gift list, gift cards, Art2Order, personalised gifts, photo processing, eVouchers, domestic appliances, gift experiences, house signs, Made2Measure, fitted bedrooms by Hammonds Space, sofas and selected larger home items that require a 2 person delivery cost £8. Free delivery and other offer codes remain the property of Next Directory, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
The free delivery offer is only available on online orders purchased until 23:59pm Friday 25th November 2016. This offer is the standard home delivery option worth £3.99 and can only be used on eligible purchases made online at Next.co.uk. This offer is not valid for in-store transactions. Free delivery to store is still available as well as our other delivery services subject to usual costs. This offer is open to UK & Northern Ireland residents over 18 years old only (except employees of Next Retail Ltd). Next reserves the right to amend these terms and conditions and/or discontinue the incentive at any time.
#NextShoefie Competition – Terms and Conditions
#NextShoefie is a competition where customers share pictures of their favourite Next shoes via Instagram. The details of the competition and how to enter are as follows:
Competition will run from 17th February 7am.
Entrants will have to be signed up to Instagram
They then need to follow nextofficial on Instagram http://instagram.com/nextofficial
Entrants must take a picture of their favourite Next shoe purchase, upload to Instagram include #NextShoefie in the copy.
One winner will be picked at random by the Next Social Media team to win 12 pairs of shoes, one every month.
The competition will close on 17th March 7pm.
The winners will be notified after Monday 20th March 2017 via Instagram. There will then be details of how to claim the prize.
The competition winners must claim their prize within 3 days of notification being sent and Next reserves the right to select an alternative winner should the prize not be claimed within this time. The prize cannot be exchanged for cash or otherwise and no cash alternative will be offered. Next reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances. Liability cannot be accepted for entries, which are lost in transit or not received by Next due to technical difficulties.
Competition is open to residents of the United Kingdom, Channel Islands, Isle of Man and Republic of Ireland who are aged 13 or over only.
Next reserves the right to exclude from the competition any entry that does not meet the criteria set out in these Terms and Conditions.
Next’s decision is final and no correspondence will be entered into. We reserve the right to feature the winning Instagram post, as well as the name and county of the prize winner in future publications and publicity. Next reserves the right to apply the value of the prize to any outstanding account(s) of Next Group Companies.
The winner's names will be available from Monday 27th March 2017 by sending an email to nextofficial@next.co.uk. This promotion is NOT open to employees of Next, nor their families, associated agents, or anyone professionally connected with the promotion.
#NextStreetStyle - Official Terms and Conditions:
Next is running a street style competition for a chance to win a trip for two to visit a Next photoshoot in the US or Caribbean. The competition is looking for the best street style imagery, the winner will not be judged on the styling of the outfit featured.
This competition is open to residents of the United Kingdom only, except employees of Next Group of companies (including Directory, Store and Head Office staff), their families, or any other company professionally associated with the competition.
It is a condition of entry to the competition that these rules are accepted as final and that the Entrant agrees to abide by these rules.
Entrants must be aged 18 or over and have taken the photographs they are entering themselves.
To Enter the Competition, Entrants must upload a minimum of 3 (maximum of 5) street style shots of adults to their Instagram account using the hashtag #NextStreetStyle or via www.next.co.uk/win-with-next. Each image must have a ‘street style’ feel and the subject must be visibly wearing at least ONE item of Next clothing. Images cannot be duplicated or an Instagram Album. The Competition entry period starts on 27th April 2017 and will conclude at midnight on 8th June 2017. Only entries loaded and visible within the designated entry period will be considered. Any attempted form of Entry other than as described in these Terms and Conditions is void. Entry must be made by one individual Entrant; no group or organisation entries.
You must have the permission of the subject in the photograph before posting the image. All images will be moderated by Next before being published to the competition page. Next will have no obligation to publish any image that is found to contain graphic or offensive material or does not adhere to the T&Cs.
Entries will be shortlisted to a top 20 by fashion influencer Emma Hill (EJStyle) and the winner picked by street style photographer Phil Oh. The winner will be chosen and DM’ed on Instagram after the 15th June 2017. Once the winner has accepted, we will post the winning image on @nextofficial. The images will be judged on the following criteria:
Entry constitutes permission for Next to use your images during and/or after the competition.
No purchase necessary to enter the promotion. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Next is not responsible for lost, corrupted or delayed entries. Next reserves the right to disqualify anyone who violates these Terms and Conditions.
Next Group of companies will not share your information with companies outside of the group for marketing purposes.
Entries that are found to contravene these terms and conditions shall be null and void, regardless of the stage of the competition. In the event that the entry of a Finalist or winner being declared null and void, an alternative Finalist or winner will be selected.
The prize is a 5 day trip for two (both must be over 18) to the USA or Caribbean (depending on the shoot location chosen by Next) including flights, airport transfers and 4* accommodation with half board. 2 days will be spent visiting a Next photo shoot and the remaining 3 days can be spent at the winner’s leisure. The winner will also receive £500 spending money plus a £200 Next gift card. The winner must be available on the shoot days given and have a valid passport and/or required visa and be able to travel. If the winner cannot attend the photoshoot dates, then they will be offered an equivalent value in travel vouchers. The winning trip must be taken by the end of 2017. The winner must be able to verify they have taken the winning image and that it complies with the Terms and Conditions. No cash alternatives are available. Next reserves the right to substitute the prizes with prizes of equal or greater value.
The winner is required to confirm acceptance of the prize, their postal address and contact information to the Promoter within 7 days of being contacted. In the event that the winner does not accept the prize within 7 days, or does not comply with these conditions, the Promoter reserves the right to select an alternative winner.
Next reserves the right to apply the value of the prize to any outstanding account(s)of Next Group Companies.
Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of Next and accordingly Next may at its absolute discretion vary or amend the competition and the Entrant agrees that no liability shall attach to the promoter as a result thereof.
The Promoter is Next Retail Limited, registered office Desford Road,Enderby, Leicester, LE19 4AT. Registered No. 4521150
nextpay, the Next credit account, is open-ended – it has no fixed term. You can purchase goods from Next, up to the credit limit set for you and try before you buy. You will receive a regular statement showing details of your transactions, your minimum monthly repayment and when to make the payment by. If you settle the account balance in full by the due date on your statement, no interest is charged. Any balance carried forward to your next statement date will attract an interest charge (except where interest free promotional terms apply). Credit subject to status. Representative 22.9% APR variable.
OPENING A NEXTPAY ACCOUNT
When you apply for a nextpay account and your application is accepted, a nextpay account will be opened for you. If you apply online and you do not complete your order, a nextpay account will not be opened. To hold a nextpay account you must be 18 or over and a UK resident. If you open a nextpay account a Credit Agreement will be sent to you or made available to you online and you must read this carefully (together with the other information we will provide to you) sign and if the Agreement was sent to you, return one copy to us. The Terms and Conditions governing the use of your nextpay account will be set out in the Credit Agreement. Next reserves the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with two months prior notice to close an account. To prevent identity fraud you may be required to confirm your identity when placing an order on your nextpay account. A payment may be requested using a credit or debit card registered to the account holder’s address. Any remaining order value will be charged to your nextpay account.
The free next day delivery service applies on orders placed at next.co.uk before 12 midnight (excluding orders placed in store for delivery to home) when you spend £50 or more (excluding the £3.99 standard delivery charge). The £50 order is calculated before incentives and promotions are removed. The next day delivery service is only available in our standard courier areas throughout Northern Ireland and is subject to stock, courier availability and demand. Free delivery will be based on account address only. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to Postal Flowers, wine, items ordered from the Gift List, Gift Cards, Art 2 Order, personalised gifts, photo processing, bathroom suites, Gift Experiences, House Signs, Made2Order, fitted bedrooms by Hammonds Space and Domestic Appliances. Delivery times cannot be guaranteed. Next Day Delivery is not available during sale periods. Specific delivery details will be confirmed at the time you place your order. We will not make a delivery charge if returns or the cancellation of a held order leaves the net order value below £50. If your order value is below £50, you will pay £3.99 delivery to home. Delivery to store is free. If the whole of an order for which delivery has been charged is returned, the £3.99 charge will be refunded. Any order of large items which require a 2 person delivery will be charged at £8.00; any order which contains large item(s), but isn’t specified as a 2 person delivery will have free delivery if the order value is £50 or more. You will be informed at point of order if your goods require 2 person delivery. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. Returns collected by Next from your home cost £2.50 will be charged to your account (if you have a “pay with order” account this will be deducted from your refund).
FREE DELIVERY OFFERS AND OFFER CODES
BEAVERBROOKS PRODUCTS
Delivery:We aim to deliver your products within 5 working days of receipt of your order. Rings are made to your order so allow at least 10 working days for delivery. We cannot deliver to any address outside the UK (including BFPO addresses). Next standard delivery charge applies.
Returns:Please do not return Beaverbrooks products to Next with your courier or to Next stores. You will be sent detailed returns information with your Beaverbrooks product. To return, please use the pre-paid returns label provided. You can return Beaverbrooks products up to 30 days after receipt of your order. Failure to return Beaverbrooks product direct to Beaverbrooks will delay any refund to your Account.
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order, such as photo gifts and made to measure curtains, fresh flowers, perishable food items, audio or DVD recordings, computer software and games, unsealed toiletries and cosmetics, or pierced earrings. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund at the current or last selling price. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery. Full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional Delivery Charges: same day and evening delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.
NEXT GIFT CARDS AND E-VOUCHERS
You can present the card in full or part payment for goods purchased from participating Next stores in the UK and Eire, online at next.co.uk or to pay your nextpay account (see To Make a Payment below). Next Gift Cards and e-vouchers purchased on your Next account will not be accepted as payment. Exclusions apply, visit next.co.uk for details.
If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, in the Directory or by separate note to you. These terms and conditions are correct at the time of going to press
Schoolwear Competition
To be entered into the prize draw, simply purchase any item of school uniform and complete your details below by 5pm on Sunday 3 September 2017, or purchase online and click on the prize draw link on the “order complete” page. See terms and conditions below or at next.co.uk/terms.
Open to UK, Channel Islands and Isle of Man residents over 18 years old (excluding employees of Next and those involved in the promotion and execution of the draw). One entry per person. All entries must be received by 5pm on Sunday 3rd September 2017. No responsibility can be accepted for lost, delayed, mislaid or incomplete entries. Northern Ireland residents only: No purchase necessary in Northern Ireland - residents of Northern Ireland should enter as per the instructions but will not be asked to provide proof of purchase. Entrants to this Prize Draw shall be deemed to have accepted these terms and conditions.
One winner will be chosen at random from all entries received in accordance with these Terms and Conditions. The draw will be performed by an independent company by a random computer process. The winner will be notified by email within 28 days of the closing date and must provide a postal address to claim their prize. If a winner does not respond to Next within 14 days of being notified by Next, then the winner's prize will be forfeited and Next shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and Next shall be entitled to select another winner. The prize will be sent to the winner by post.
The Promoter may require any entrant (except residents of Northern Ireland) to provide proof that they are eligible to enter the prize draw, this must be in the form of an itemised receipt showing the purchase of an item of school uniform from a Next store or online.
The prize of £4,000 in Thomson travel vouchers and is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes. Vouchers must be redeemed by August 2019. The name and county of the winner can be obtained after 30 September 2017 by emailing press@next.co.uk.
Next retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available. Next reserves the right to apply the value of the prize to any outstanding account of Next Group companies. Next reserves the right to feature photographs and name and home county of the winner in future promotions and on its website.
The promoter is Next Retail Ltd, Desford Road, Enderby, Leicestershire. LE19 4AT. The promoter’s decision is final. Any question concerning the legal interpretation of this offer and these Terms and Conditions will be based on English law and the Courts of England and Wales will have exclusive jurisdiction.
By supplying your email address you are happy for us to contact you with relevant Next offers and promotions. We may also contact you for market research purposes. You information will not be shared outside of Next Holdings Limited companies for marketing purposes. Next Retail Ltd is registered as a Data Controller under the Data Protection Act 1998.
Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions. If our order is faulty in any way, please contact us on 0333 777 8138.
#NailedIt competition - Official Terms And Conditions:
Next is running a competition for a chance to win a £1000 gift card to spend at www.next.co.uk or in a Next retail store.
This competition is open to residents of the United Kingdom, Channel Islands and the Isle of Man, except employees of Next Group of companies (including Directory, Store and Head Office staff), their families, or any other company professionally associated with the competition.
To Enter the Competition, Entrants must share their ‘nailed it moment’. A ‘nailed it moment’ reflects a time where the entrant has felt empowered/positive as a result of wearing something they love.
Entrants must upload their image to Instagram using the hashtag #NailedIt and tagging @nextofficial, or via the upload button here: www.next.co.uk/win-with-next.
The Competition entry period starts on 5th October 2017 and will conclude at midnight on 7th December 2017. Only entries loaded and visible within the designated entry period will be considered. Any attempted form of Entry other than as described in these Terms and Conditions is void. Entry must be made by one individual Entrant; no group or organisation entries.
The winner will be chosen and DM’ed on Instagram after the 15th December 2017. Once the winner has accepted, we will post the winning image on @nextofficial. The images will be judged by two representatives from Next and an independent third party - and will be based on the following criteria:
Entry constitutes permission for Next to use your images during and/or after the competition in any form they wish.
The prize is a £1000 gift card to spend at www.next.co.uk or in a Next retail store.
The winner must be able to verify they have taken the winning image and that it complies with the Terms and Conditions. No cash alternatives are available. Next reserves the right to substitute the prizes with prizes of equal or greater value.
The winners name can be obtained after 22nd December by emailing nextofficial@next.co.uk
Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of Next and in the circumstances Next may at its absolute discretion vary or amend the competition and the Entrant agrees that no liability shall attach to the promoter as a result thereof.