Source: https://www.erbariotoscano.it/de/zu-ihren-diensten/
Timestamp: 2020-01-19 08:19:43
Document Index: 227253098

Matched Legal Cases: ['ART. 2', 'ART. 3', 'ART. 6', 'ART. 7', 'art. 56', 'art. 59', 'ART. 10', 'ART. 12', 'ART. 13', 'art. 2']

Zu Ihren Diensten | Erbario Toscano
a) The products for sale on the website www.erbariotoscano.it are distributed by Aymara Italia srl, registered office at Via dei Ghivizzani n. 61, 55041 Capezzano Pianore (LU), ITALY, VAT: 02157120466, pec: aymaracert@iceapec.info , Tel: 0039 (0) 584969660; Fax: 0039 (0) 584969598.
b) Having considered the above as an integral and fundamental part of the relationship between Aymara s.r.l. and the Customer, it is noted that with each purchase of products through the site the following conditions apply.
1.1. „Site“ is the website https://www.erbariotoscano.it, dedicated to the sale of Erbario Toscano brand products and cosmetics and distributed exclusively by Aymara Italia s.r.l.
1.2. „Customer“ is the subject (natural or legal person) who makes the purchase on the Site, accepting the general conditions of sale.
1.3. „Order“ is the request form for the goods for sale, completed by the Customer through the Site. When the order is concluded and transmitted to Aymara Italia srl ​​it becomes a „contract“.
1.4. „Products“ are the goods offered for sale on the Site, based on the general sales conditions.
1.5. „Price“ is the consideration for the sale of only the goods indicated.
1.6. „Contract“ is the distance contract which has as its object the sale of the products, based on the general sales conditions.
1.7. „Parties“ are Aymara Italia s.r.l. and the Customer.
ART. 2 – TECHNICAL TERMS OF CONCLUSION OF THE CONTRACT
2.1. The products are offered for sale based on the terms and conditions set forth in the contract published on the site at the time of the order.
The Seller reserves the right to change these general conditions of sale at any time, at its discretion, without the need to provide any notice to users of the Site.
Any changes made will be effective from the date of publication on the Site and will apply only to sales concluded as of that date.
Prices, Products for sale on the Site and / or their characteristics may be subject to change without notice. Before sending the purchase order, the Consumer is asked to verify such information and, in particular, the final price of sale of the Products of his interest.
III. The Contract is finalized on the date of the correct and punctual receipt by Aymara Italia s.r.l. of the order request by means of a form on the site, filled in and accepted by the Customer in its entirety together with the payment of the fee for the product purchased, or by order with payment upon receipt of the goods (cash on delivery). The sending of the order implies full acceptance by the Customer of the Conditions indicated in this document. In any case, it is understood that the use of the products by the Customer certifies the acceptance of all the contractual conditions. The Customer is responsible for the truthfulness of the information provided and acknowledges to Aymara Italia srl ​​the right to take further information for the purposes of the purchase contract, in compliance with current legislation. In the absence of receipt by Aymara Italia s.r.l. of the payment of the consideration, within 30 days the order will be canceled and canceled, without any notice.
2.2. The site is dedicated to retail sale and as such is intended for the exclusive use of the Consumer, as defined therein: individuals who do not hold this qualification are advised not to execute purchase orders.
If, however, the purchase of the Products should take place by a person who cannot be qualified as a Consumer, the present general sales conditions will still apply, but notwithstanding the general provision therein:
a) the purchaser cannot benefit from the legal guarantee of conformity on the Products;
b) the purchaser will not be granted the right of withdrawal;
c) the purchaser will not be recognized the conditions provided for in this contract exclusively for the Consumer as required by mandatory provisions of the law.
2.3. In order to make purchases through the Site, the legal capacity to act and the age of majority (18 years), which the Consumer declares to possess, are necessary.
2.4. In order to proceed with a purchase, the Customer must follow the following methods:
(a) Connect to the website www.erbariotoscano.it
(b) Choose the product (s) of interest, indicate the number of units you intend to purchase and select BUY.
(c) Place the cursor at the top right on SHOPPING CART and select CHECKOUT to proceed with the purchase.
At this point the SHOPPING CART page opens where you can view any offers, use any discount coupons, request the gift box and, above all, check that the goods you are about to pay are the ones chosen previously and respect the quantity desired.
(d) Select PROCEED TO PAYMENT
At this point the CHECKOUT page opens where you can proceed with the purchase as a guest, register on the site, or enter your login and password (only for registered users). In the first two cases the subsequent purchase stages do not change, however, the registration on the site could give some benefits (for example in the form of a discount coupon). In the third case the registered customer will find all the parts of his personal data pre-filled by simply entering his login and password while the rest of the procedure is common to the first two cases.
(e) Select „Guest“ or „Register“ or enter login and password (only for registered customers)
(f) (If Guest or Customer is registering) Enter or (if Customer already registered) double check their personal data and „flag“ SELECT TO AGREE TO THE PROCESSING OF PERSONAL DATA.
(g) At this point it is possible to decide whether to send to a different address (g.I) or to use the personal data already entered as the destination address of the goods (g.II)
(g.I) Keep the „flag“ on SHIP TO A DIFFERENT ADDRESS? and fill in all the remaining fields.
(g.II) Remove the „flag“ on SHIP TO A DIFFERENT ADDRESS?
(h) Fill in the NOTES field, if necessary, and select NEXT
At this point the summary of the order appears again with the customer’s and destination’s personal data, the main characteristics of the chosen product, the indication of the total price due, including shipping costs (with the exclusion only of possible customs duties, where due) and taxes. The customer is required to verify the accuracy of the personal data entered, for which the truthfulness is responsible and to check what is reported in the summary before proceeding further.
Once this activity is complete:
(i) Select „I READ AND ACCEPTED THE INFORMATION ON TERMS AND CONDITIONS OF SALE“
(l) Select the desired form of payment from those available and follow the relative instructions
(m) Select PROCEED °°°°° CONFIRM AND SEND ORDER.
The order concluded is transmitted and will perform the function of purchase contract, the definitive summary page opens where the order number is also shown.
2.5. Following this, the Customer will receive, at the e-mail address previously indicated, the contract (order confirmation) in which the type of products ordered, the price of each of them, the relative taxes, the delivery costs , the method of payment chosen and the existence of the right of withdrawal referred to in the following art. will be reported 8, exercisable by applying the related requirements.
2.6. The contract is considered concluded and binding for the parties when Aymara Italia s.r.l. transmits to the Customer the order confirmation to the e-mail address indicated by the same in the registration to the site; payment of the fee will follow and delivery of the product. Unless there is a specific, separate and different agreement between the Parties, payment of the price of the product as indicated in the price list must be made by the customer together with the sending of the order. Each payment made by the customer is tracked on the appropriate register of fees, only if expressly requested (through the specific field notes of the order or in any case not later than the end of the fiscal month in which the order was made) Aymara Italia s.r.l. will issue the relevant invoice. All amounts invoiced will be charged with VAT, which, together with any other fiscal charge deriving from the execution of the Contract, will be charged to the Customer. In any case, the Customer now raises Aymara Italia s.r.l. from any and all liability arising from transactions or payments made. The customer acknowledges and expressly accepts that the invoice can be sent to him and / or made available in electronic format. The customer who intends to pay the product by credit card, acknowledges and accepts that the bank indicated by Aymara Italia s.r.l. store your credit card details, which can be used by the customer to pay for any other product purchased from Aymara Italia s.r.l.
2.7. The contract will be filed with the Customer’s right to have access to it by explicit request by sending an email to aymaraitalia@erbariotoscano.it
2.8. The presentation of the Products on the Site, which is not binding for the Seller, represents a simple invitation to the Consumer to formulate a contractual purchase proposal and not a public offer.
2.9. The purchase order sent by the Consumer to the Seller through the Website has the value of an irrevocable contract proposal for 48 (forty-eight) working hours from its receipt by the Seller and is governed by these general sales conditions, which are an integral part of the order itself and that the Consumer must fully accept without reservation.
Before being able to proceed with the sending of a purchase order for the Products, through the procedure provided on the Site the Consumer will therefore be asked to carefully read these general sales conditions and the information on the right of withdrawal and to expressly accept these conditions general sales policies.
The Consumer is invited to print a copy of these general conditions of sale through the appropriate print command and / or to memorize a copy on a durable medium of his choice.
Before the final purchase order is sent, the Consumer is required to verify the data entered in the order, which he can modify or correct from any input errors.
2:10. There are no foreseen and / or accepted methods of orders or telephone purchases or otherwise different to those indicated in the sales conditions.ART. 3 – DELIVERY TIMES AND METHODS
3.1. The delivery of the products to the shipping address indicated by the customer in the order is carried out by express courier.
3.2. Delivery times range from a minimum of two days to a maximum of five working days from the time Aymara Italia s.r.l. receives payment credit.
The times are indicative and not strictly binding for Aymara Italia s.r.l .; for shipping information, you can send an e-mail to aymaraitalia@erbariotoscano.it
In any case, delivery will take place no later than thirty days from the date of receipt of payment.
3.3. In case of non-delivery of the goods within the agreed term or within the term of thirty days, the Customer must invite Aymara Italia s.r.l. to make delivery within an additional period appropriate to the circumstances and is entitled to terminate the contract only if the additional period thus granted expires without the goods being delivered to him.
3.4. In the event of unavailability of one or more products, occurring subsequently to the order confirmation, Aymara Italia s.r.l. he will inform the Customer via e-mail, unless he proceeds with the shipment of the remaining products ordered by the Customer. In this case the contract will remain valid only for the products actually shipped and the Customer will not be able to refuse the partial delivery or payment of the goods actually delivered, nor will he have the right to obtain compensation or compensation, but only to receive the return of the price corresponding to the product or to unavailable products, if already paid.
3.5. Transport costs may vary due to changes in the prices or the price of the fuel with an impact on existing contracts with express carriers and / or subject to promotions. We therefore invite you to view it at the time of the order.
4.1. Clicking on the „Login“ button will open a page dedicated to registration: the user not yet registered will find the appropriate „Register“ item. The Customer must then enter a username, a valid e-mail address and click on the „Register“ button.
The Customer will receive an e-mail at the address indicated containing the link to possibly and at any time modify the password that will be automatically generated by the system (do I ask for confirmation, or is it the customer who immediately chooses the password?) Afterwards, access is considered to have been entered for data entry; access necessary for shipping purposes only, for checking previous orders or for current ones.
The user already registered, on the other hand, will be able to access his / her data requested during the order compilation and the shipment itself; firm that the modification of the same is possible at any time.
The Customer undertakes to communicate correct, truthful and complete data regarding: personal details, personal contact details, other information useful for the execution of the order.
4.2. The Customer is required to keep a copy of the purchase confirmation sent by Aymara Italia s.r.l. to the e-mail address indicated by the customer in the registration to the site.
5.1. Prices are in Euro (€); the amounts indicated, referring to the single article, are prices to the public INCLUDING VAT, net of shipping costs, of mark costs. Any additional costs (eg customs duties, if any) will be charged to the Customer.
5.2. At the time of the order confirmation, the data required for shipping and billing of the item you wish to purchase will be requested.
The total price resulting at the end of the order will therefore only be subsequently inclusive of shipping costs, but not of any customs duties and / or additional taxes on the sale, necessary for the importation of the goods into foreign territory. Additional charges for customs clearance operations may vary and / or be subject to promotions. We therefore invite you to view it at the time of the order.
5.3. The payment of the price must be made in one of the following ways:
– at the time the order is placed, for advance payment by credit card or PayPal> Advance payment with Paypal (immediate payment receipt),
– Payment by bank transfer in advance, the transfer details are shown on the website.
– Payment on delivery (cash on delivery)ART. 6 – FORCE MAJEURE
6.1. In the event that the contract cannot be executed, even in part, due to unavailability of the goods or for other reasons of force majeure, Aymara Italia s.r.l. it will notify the Customer by e-mail within thirty (30) days from the day the order is transmitted and will be released from all its obligations, except for the reimbursement of any sums already paid by the latter.ART. 7 – COPYRIGHTS AND BRANDS
7.1. The contract does not grant the Customer any rights to trademarks, logos and other distinctive signs of various kinds present on the site, nor on the relative contents.
The use of trademarks, logos and other distinctive signs, including reproduction on other websites by unauthorized third parties, is prohibited.
The contents of the site (texts, graphics, images and animations) are protected by copyright; it is therefore forbidden, among other things, the reproduction of the images and their publication in any form without the written authorization of Aymara Italia s.r.l.
8.1. According to the provisions of the articles 52 et seq. Legislative Decree n. 21/2014, the Customer-consumer has the right to withdraw from the contract, without penalties and without the need to specify the reason, within and no later than fourteen (14) days from receipt of the goods, or, in the case of multiple goods ordered through a single order and delivered separately, from the day on which the Customer or a third party designated by him, other than the carrier, acquires physical possession of the last good. In cases where the customer provides Aymara italia srl ​​with delivery directives that do not provide for the delivery of the goods by the courier to a natural person (eg delivery to post office boxes or delivery inside private / condominium / other property) waiver of the possibility of exercising the right of withdrawal. Aymara italia srl, as far as possible, does not recommend its customers to request these types of delivery.
8.2. Before the expiry of the deadline referred to in the previous point (14 days from receipt of the products), for the purpose of exercising the right of withdrawal the Customer must:
– Download the specific return form available in the RIGHT OF WITHDRAWAL section
– Print it, fill it in every point and sign it.
– Send the completed and signed form, attaching it to a written communication to Aymara italia srl, via dei Ghivizzani 61, 55041 Capezzano Pianore (LU) by registered letter a / ro via e-mail to aymaraitalia@erbariotoscano.it or by fax to the number 0039 0584-969598.
Return requests that meet the following requirements will be considered valid:
– items must not have been used.
– the items must be in perfect condition.
– the items must be included together with all the advertising material (brochures / other) and any other products received free of charge (samples / products being promoted).
8.3. In case of valid exercise of the right of withdrawal, the Customer is required to return the goods to Aymara Italia s.r.l. via dei Ghivizzani 61, 55041 Capezzano Pianore (LU) without undue delay and in any case within the fourteen (14) days following the date on which he communicated his decision to withdraw from the contract; the deadline is considered to be met if the Customer sends the goods back before the fourteen-day period expires.
8.4. The direct cost of returning the goods is charged to the Customer. Aymara does not assume responsibility for damage, theft or loss of products during transport
8.5. The Customer is required to return the goods in an intact conservation condition and with original labels not removed. The packaging of the products must be accurate, in order to protect the original casings from damage, writing or labels. The consumer is responsible for the decrease in the value of the goods resulting from the handling of goods other than that necessary to establish the nature and characteristics.
8.6. Once received the withdrawal form correctly completed together with the written communication, Aymara Italia s.r.l. will take charge of the request waiting to receive the products and reserving the possibility to contact the Customer in case of need.
The Customer is free to choose the courier to be used for the return but must communicate it to Aymara Italia together with the tracking number of the shipment.
Where the right of withdrawal has been exercised in accordance with the aforementioned provisions, Aymara Italia s.r.l. will provide, within fifteen (15) working days from the moment of receipt made in the company, to return to the Customer all payments received, in relation to the order to which the withdrawal refers.
This refund will be made using or the same means of payment used by the Customer for the initial transaction if this does not entail costs for the Customer following the reimbursement or by agreeing with the customer an alternative means (bank transfer); however, pursuant to art. 56, paragraph III, legislative decree n. 21/2014, Aymara Italia s.r.l. withhold the reimbursement until you have received the goods.
8.7. The right of withdrawal is the faculty of only natural persons who act for purposes unrelated to the entrepreneurial, commercial, craft or professional activity carried out, called precisely as consumers; therefore, resellers and companies are excluded from the right of withdrawal.
8.8. The right of withdrawal is likewise excluded, pursuant to art. 59 Legislative Decree no. 21/2014, in the case of the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to the protection of health and which have been opened after delivery and in any case in all the cases provided for by law.
8.9. Refunds or replacements will not be made on customized products at the express request of the customer. For any products at a discounted price, no refunds are made but replacements with goods of corresponding value are possible.
8.10 The above provisions apply only to products purchased on the Site. Products purchased in a Tuscan Herbarium store will be subject to the return policies adopted by the latter. Returns or replacements for purchases made in an Erbario Toscano store or at an affiliated retailer cannot be made through the Site. Returns or replacements for purchases made through the Site cannot be made at the Erbario Toscano or affiliated stores.
T. 9 – CUSTOMER RIGHTS IN THE EVENT OF PRODUCT DIFFERENCES.
9.1. In the event that the Customer detects a lack of conformity of the product and is a consumer, he has the right to request repair or replacement without charge, where possible and not excessively expensive; if these are not possible or would be excessively burdensome, they can request an appropriate price reduction or termination of the contract. This report must be sent by sending an email to aymaraitalia@erbariotoscano.it and must include all the elements necessary to proceed with its evaluation (Name, Surname, telephone, email, order number, products subject to the discrepancy, description of the discrepancy and PHOTO where the problem is highlighted).
The termination of the contract is also excluded in the case of minor compliance defects.
9.2. Following the report accompanied by photos and other supporting elements, Aymara Italia s.r.l. will arrange for it to be assessed within a reasonable time and, subject to verification of the existence of the discrepancy, to agree with the Customer whether to proceed with the replacement of the non-standard product or the full reimbursement of the price; it is however the faculty of Aymara Italia s.r.l. propose alternative remedies available, such as, by way of example, the replacement of the product with another of a different nature but an equivalent value, chosen from those shown on the site; if the Customer accepts, Aymara Italia s.r.l. will perform the specifically proposed remedial service. In the aforementioned cases, Aymara italia srl ​​reserves the right to send a courier in order to collect the product subject to the discrepancy which will again become its property.ART. 10 – PRIVACY
10.1. please read the information on the site (insert link)
11.1. All communications between the parties must be made in writing and sent to the address of the other indicated party, for Aymara Italia s.r.l., in these contract conditions and, for the Customer, in the order sent by the same.ART. 12 – GUARANTEE
12.1. The Seller Aymara Italia s.r.l., pursuant to and for the purposes of the European Directive 44/99 / EC and of the Italian Legislative Decree n. 206/2005 (Consumer Code), provides the consumer Buyer with a legal guarantee on all the products purchased for any lack of conformity that occurs within the term of 24 (twenty-four) months from the delivery of the products.
The legal guarantee allows the Purchaser, in case of product conformity defects, to obtain, by contacting the Seller directly, within a reasonable time taking into consideration the nature of the product, the repair (if and as far as possible), the replacement of the product , price reduction or contract termination.
In any case, the use of the product that does not comply with the product’s own and the instructions / warnings provided by the Seller and / or the product manufacturer is not covered by the warranty.
Any report of a product conformity defect must be presented together with proof of purchase of the product by the Seller (tax document / invoice issued by the Seller or payment receipt).
The reporting of a lack of conformity, within the period of 24 months mentioned above, must be sent by the Buyer within and no later than 2 (two) months from the date on which the lack of conformity was found.
The reporting of the lack of conformity must be forwarded by the Buyer to the Seller by e-mail to the address aymaraitalia@erbariotoscano.it
The Seller, through its assistance service, will carry out quality checks to verify the actual non-conformity of the product and will provide feedback to the Buyer via e-mail.
In case of ascertained non-conformity of the product, the Seller will reimburse the Buyer for the shipping costs incurred for the return of the non-conforming product and, at no cost to the Buyer, to repair the product or replace it with a new product ; in this latter case, the non-conforming and replaced product will remain the property of the Seller.
The aforementioned refund will be made by bank transfer to the Buyer. It will be the Buyer’s responsibility to communicate to the Seller, again via aymaraitalia@erbariotoscano.it, the bank details to make the transfer in his favor and to ensure that the Seller is placed in a position to return the amount due.
12.2. The legal guarantee described above, in any case provided to the Consumer Buyer by the Seller, may possibly be accompanied by a further and independent conventional guarantee provided by the manufacturer of the purchased product, regulated according to the specific additional conditions that accompany and are enclosed in the product packaging .ART. 13 – APPLICABLE LAW AND JURISDICTION
13.1. The parties, stipulating the contract pursuant to the preceding art. 2 and of what is provided for therein, agree that the same is governed by Italian law and subject to Italian jurisdiction, and that the application to it of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
13.2. For any dispute concerning the validity, execution or interpretation of the contract and its effects, it will be competent:
1.a) the Court of the place of residence or domicile of the Customer, if the Customer is a consumer and is resident or domiciled in Italy;
2.b) exclusively the Court of Lucca, in any other case.
a) Although the photos of the products presented on our site are not contractual, Erbario Toscano undertakes to faithfully reproduce the products offered and does not give rise to ambiguity about size, weight or quality.
b) The information on the composition of the product shown on our website is indicative and, although Erbario Toscano undertakes to change it in the event of any changes, it may not be updated. In any case it is possible to directly contact the company 0584-969660 which will always be able to provide you with correct and updated information on the components of the formulas.
c) In the presence of particular skin conditions such as allergies, we recommend always hearing a medical opinion before using the Erbario Toscano products.
d) The selling price of products in € (EURO) currency is the one in effect at the time of purchase, these prices do not include any additional shipping and payment costs by cash on delivery which, if provided, will be added and made visible to the customer in the order phase before payment. Prices include VAT.
e) The offers or promotions presented by Erbario Toscano are valid as long as present on the site and within the limits of available stocks.
f) Information on product availability is provided at the time of acceptance of the order by Erbario Toscano.
INFORMATION NOTE: The information contained in this section has a purely explanatory value on the operating methods with which it is possible to order products within the site www.erbariotoscano.it. For legal or contractual information, please refer to the sales conditions (… put a lik possibly linking it to the right item of the sales conditions)
Erbario Toscano offers the possibility to order and proceed with payment in the following ways:
– Through the website
Accepted payments: PayPall, Cash only, Advance bank transfer
– By phone 0584-969660 or e-mail aymaraitalia@erbariotoscano.it (limited to customers already registered on the site who have given authorization for the processing of personal data)
Payments accepted: Cash on delivery only, Bank transfer in advance
When the customer confirms his order, made through the website, by clicking on „MAKE ORDER“ he declares that he is aware of what is stated on the order and therefore of the personal data entered, the content, the conditions of purchase, the conditions of sales, prices, volumes, characteristics, qualities, payment and shipping conditions.
From that moment on, the sale will be final, always bearing in mind the possibility for the customer to exercise the right of withdrawal.
Once the order has been placed on the site, the system automatically generates a summary message of the same and sends it to the e-mail address entered in the customer’s registry. The customer is obliged to verify that what is reported is correct and there are no errors and to print or in any case keep the order acceptance summary email. In the event that the confirmation email does not arrive, the customer has the option to request it by writing to aymaraitalia@erbariotoscano.it specifying his data, the goods ordered and the date on which the order was made.
In case of error in the e-mail address or failure to receive the e-mail Erbario Toscano assumes no responsibility.
In the case of telephone orders or by e-mail the sending of the summary message is not automatic but is carried out only at the explicit request of the customer.
INFORMATION NOTE: The information provided in this section has a purely explanatory value on the operating methods with which it is possible to decide the method of payment and proceed with the payment of the products ordered within the site www.erbariotoscano.it. For legal or contractual information, please refer to the sales conditions (… put a lik possibly linking it to the right item of the sales conditions)
Tuscan Herbarium, for orders placed through the Internet site, accepts payment by credit card via the Paypall circuit, follows the list of accepted cards and any limitations:
Prepaid cards, such as Postepay or Kalibra, are generally accepted on PayPal, as long as the issuing company issues an account statement in electronic or paper form, in order to find the PayPal code and become a verified user. Before adding a credit or prepaid card to your PayPal account, make sure that the issuing company offers this service.
• The registered card must belong to the PayPal account holder.
• Electronic cards generally do not offer access to the card statement, so they cannot be verified by our system.
• Once you have registered your credit or prepaid card, if you haven’t already done so, we recommend starting the procedure to become a verified PayPal user
Erbario Toscano accepts payments by bank transfer in advance, which must be made to the following bank coordinates:
Holder: AYMARA ITALIA SRL
Bank: UNICREDIT SPA AGENCY LIDO DI CAMAIORE VIALE COLOMBO N. 300
Reason: order number + your name and surname
Tuscan Herbarium in respect of order control services, is authorized to contact the customer in all ways in order to validate a transaction and may request any document deemed useful (identity, domicile, etc.). The customer must provide the requested data within 48 working hours of the request. Any delay or refusal to transmit the requested data will result in the cancellation of the order by Erbario Toscano.
Erbario Toscano accepts cash-only cash payments for amounts of € 2,999.00 or less. The use of this form of payment, if foreseen, could lead to a payment by the customer. The courier in charge will ask the customer for the cash amount against the delivery and we suggest to prepare the exact cash as the courier does not change.
a) Erbario Toscano receives orders from the site practically in real time and prepares them and sends them within 24 maximum 48 working hours from their receipt. Exceptions are orders placed with bank transfer payment in advance. In this case the orders are prepared and shipped as soon as the amount has been credited to our current account.
b) Erbario Toscano reserves the right to set minimum amount thresholds to be entitled to free port (therefore no transport costs), for orders below this threshold or, in the absence of a defined threshold, the customer will be required to make a contribution to payment for transport.
c) The following causes can lead to delays: periods of national or religious holidays, problems connected to the correct functioning of the website or Paypall circuit, company closures, force majeure.
INFORMATION NOTE: The contents of this section are purely explanatory of the operating methods with which Aymara Italia srl ​​entrusts the goods to the carriers, the delivery times and any problems that may arise in these phases. For legal or contractual information, please refer to the sales conditions (… put a lik possibly linking it to the right item of the sales conditions)
Erbario Toscano entrusts the consignment of the goods to the recipient to express couriers such as Brt, SDA, GLS, DHL which take an average of 24/48 working hours to be delivered throughout Italy except Calabria, Puglia, Basilicata, Sicily and Sardinia where the times of delivery becomes 48/72 working hours.
Remote or disadvantaged locations as well as smaller islands have delivery times that can exceed 96 working hours.
Delays in delivery may be caused by express couriers for the following reasons: incorrect or incomplete delivery address, absent / different name on the doorbell, incorrect or always free phone number entered, customer or courier contact failure in case of absent recipient, strikes , adverse weather conditions and force majeure.
If the Buyer wishes, he can monitor the progress of his shipment or arrange a delivery date / time slot, requesting the name of the courier and the tracking number from our customer service aymaraitalia@erbariotoscano.it. The number provided is intended to be active starting from the day following the day of shipment.
In case of absence of the buyer or of a person authorized to receive the goods on delivery, the express courier will provide to leave a receipt of happened passage with date, time and tracking in order to inform the customer providing the necessary data to request further information on the second delivery attempt. This generally takes place the day after the first attempt and if it does not go well, the goods are placed in the courier’s warehouse. Any third attempt must be agreed within 10 days (maximum limit of the storage period) and, if it is not successful, the goods will automatically return to the warehouse of Aymara Italia srl ​​in Via dei Ghivizzani 61, 55041 Capezzano Pianore (LU ).
Once the goods have returned, the buyer can:
1) Request the shipment again by taking on the new transport costs
2) Abandon it by requesting reimbursement of the payment made from which shipping and storage costs will be withheld.
In the case of shipments with cash on delivery, with the return of the goods to our warehouse, Erbario Toscano will block the customer’s personal data. In this case the customer can make purchases at our site exclusively by bank transfer in advance.
INFORMATION NOTE: The information contained in this section has a purely explanatory value on the operating methods used by the carrier to deliver and with which the customer receives the goods and reports any problems that may arise during this phase. For legal or contractual information, please refer to the sales conditions (… put a lik possibly linking it to the right item of the sales conditions)
Upon receipt of the goods, the Customer is required to verify the absence of obvious damage to the package such as dents, tampered tape, holes in the packaging or stains, spots or other evidence that could have been determined by its tampering or from the breakage of a product inside it.
In these cases the customer has the right to refuse the package and must promptly report to our customer service the problem by sending an email to aymaraitalia@erbariotoscano.it.
If you decide to accept the package anyway it is essential, at the time of signing on the courier’s hand-held module or device, to accept with DAMAGED NECK RESERVE or WITH WET NECK RESERVE.
The non-acceptance with specific reservation of the goods by the customer completely raises both the express courier and Erbario Toscano from responsibility for any claims or requests for compensation due to the breakdown of the goods transported.
When the customer or a third party designated by him is different from the courier in charge of the service, he physically takes possession of the ordered goods, all the risks of loss or damage of the aforementioned good are forfeited.
In the moment in which the customer asks, in his absence, to leave the package in a place defined by him without claiming the affixing of the delivery signature (eg leaving the package in the garden, in the porter’s lodge, other), raises both Aymara Italia srl ​​and the courier from any kind of responsibility.
INFORMATION NOTE: The information contained in this section has a purely explanatory value on the operating methods with which the customer has the opportunity to exercise the right of withdrawal. For legal or contractual information, please refer to the sales conditions (… put a lik possibly linking it to the right item of the sales conditions)
After receipt, if some or all of the goods do not meet the customer’s expectations, it will be possible to exercise the right of withdrawal within 14 days from the date of receipt of the products.
To do this you must notify the decision to withdraw from this contract through a clear and precise declaration providing all the necessary information to identify the order number, your personal data and the way in which you are required to be reimbursed (eg paypall or bank transfer) banking – in this case their bank details must be indicated) by sending it to aymaraitalia@erbariotoscano.it
The fundamental conditions for exercising the right of withdrawal are:
– Not having used / altered / damaged any of the products you intend to return.
– Prepare the goods safely inside a suitable packaging (it is possible to use the original packaging after having cleaned all the possible stickers) so that it does not move inside and is protected during the transport.
The right of withdrawal requires that the person who exercises it bears the costs for the return shipment, therefore the customer must contact a courier and communicate to the customer service aymaraitalia@erbariotoscano.it the name of the courier and the tracking number of the shipment.
Erbario Toscano will return the amounts spent by the customer, with the exception of the return shipment, only against goods in perfect condition.
As soon as we receive the goods subject to the right of withdrawal, Erbario Toscano checks that it meets the aforementioned requirements and, in the absence of non-compliance, provides for a maximum refund within 15 days.
Erbario Toscano reserves the right of ownership of the products ordered up until the time of payment by the purchaser and undertakes to correctly execute the obligations deriving from the contract. However, it reserves the right to withdraw totally or in part from its liability proving that the failed or improper performance of the contract is attributable either to the customer and to a third party involved in the contract or, in cases of force majeure (eg accidents, strikes, riots) , fires etc).
Erbario Toscano cannot be held responsible in the event of problems or damage deriving from the use of the internet.
If after opening the package you encounter problems with missing / wrong / defective goods, you can benefit from legal warranty rights by reporting the problem to the customer service aymaraitalia@erbariotoscano.it.
In these cases it is essential to send the photographic material as a demonstration of what was claimed (lack / error / defect). The request will be handled and, in the case of responsibility of Erbario Toscano, after a maximum of 15 days, the products covered by the report will be refunded or replaced and re-delivered with all the expenses related to Erbario Toscano.
Erbario Toscano reminds its customers that cosmetic products must be stored in dry places, not exposed to too high or too low temperatures and away from intense light sources (eg sunlight). They can be subject to an expiration date or an EAC (duration period following opening). Cosmetic products that have not been stored according to the specified indications will therefore be excluded from the guarantee.
For any doubt or complaint concerning the execution of the contract, the customer can contact the customer service:
– By phone: 0584 969660 (pay phone call according to the rate applied by your operator) from Monday to Friday 9.00 am – 1.00 pm; 15.00 – 18.00.
– By e-mail: aymaraitalia@erbariotoscano.it
The disputes or quarrels that will arise after or during a contract concluded between Erbario Toscano and the Customer can be resolved through a mediation / conciliation process. Product sales are subject to Italian law, whatever the customer’s residence or the place where the order is placed. Any dispute concerning the existence, interpretation, execution or renunciation of a contract concluded between the Customer and Tuscan Herbarium is subject to the exclusive jurisdiction of the Italian courts.
Erbario Toscano is the owner of all intellectual and industrial property rights relating to the website and to the Erbario Toscano trademarks for which they also hold the rights of use.
Access to this website does not confer any rights on intellectual property rights relating to the site, which remains the exclusive property of Erbario Toscano.
The structure of the site, its accessible elements, texts, graphics, photographs, videos, animated images, software icons, databases and all the other elements that are part of the site are the exclusive property of Erbario Toscano.
In any case it is absolutely forbidden to reproduce, represent, modify, transmit, publish or adapt on any type of medium or medium without the official written authorization from Erbario Toscano.
The absolute prohibition also extends to the use of robots aimed at extracting or reproducing the elements of the site, including promotions present for commercial purposes and the use of framing techniques to insert a trademark or any other information or parts of they (images, theses, layouts, etc.) of Erbario Toscano without his explicit written consent.
The same care that Erbario Toscano has in selecting fragrances and making its products is placed in assisting partner companies in finding suitable gifts for their requirements, selecting quality products to impress clients and reward employees
For more information, contact Customer Service at +39 (0) 584 969 660
(Cost from fixed and mobile network variable depending on your telephone operator)
Alternatively, write to: info@erbariotoscano.it
At checkout, in the notes, let us know
which products you’d like packed together.
We’ll gift wrap them for you in beautifully presented boxes.
at customerservice@erbariotoscano.it
or by phone at 0584 969660 ext. 3.
Please always let us know your order reference number.
For any questions regarding your order on the Erbario Toscano website or for further product information,
How do I purchase on www.erbariotoscano.it?
Purchasing on the website is very simple, select one of the lines that interests you most, choose a product and click “Add to Cart” or directly on the photo or name to view descriptions and ingredients. Once you have purchase one or more products you can view them in your “Shopping Cart” to which you can always access from the link at the top right. Once you are satisfied with your purchases, go to the payment area using the link “Checkout” or “Proceed to checkout” both accessible from the menu “Shopping cart”. You will be prompted to create an account and enter your contact information. Follow the instructions and at the end you can choose to pay by bank transfer, or by credit card with PayPal.
What are the sales and delivery terms?
Please refer to Free Delivery page.
This item does not satisfy me: what can I do?
Please refer to the relative section in this page page.
I have forgotten my password: what can I do?
Go to the Lost Password page and put your username in or your email and the password will be sent to you.
For further information, please contact the Customer Service line at +39 (0)584 969660
(Charges from mobile and land phones may vary depending on your service provider)
Or email to: info@erbariotoscano.it