Source: https://www.riigiteataja.ee/en/eli/504012018004/consolide
Timestamp: 2020-07-12 07:31:53
Document Index: 231392020

Matched Legal Cases: ['§ 21', '§ 22', '§ 41', '§ 48', '§ 49', '§ 51', '§ 54', '§ 721', '§ 21', '§ 22', '§ 41', '§ 34', '§ 101', '§ 48', '§ 49', '§ 51', '§ 54', '§ 30', '§ 30', '§ 62', '§ 751', '§ 12', '§ 141', '§ 54', '§ 621', '§ 281', '§ 45', '§ 16', '§ 18', '§ 4034', '§ 4062', '§ 1132', '§ 721', '§ 7101', '§ 7113', '§ 7115', '§ 2', '§ 68', '§ 69', '§ 70', '§ 70', '§ 78', '§ 81', '§ 83', '§ 84']

§ 21 Consumer Protection Board
§ 22 Consumer Protection Board supervision information system
§ 41 Members of the committee and composition of the committee
§ 48 Beginning of consumer dispute resolution procedure and preparation for committee sitting
§ 49 Joinder of disputes
§ 51 Resolution of dispute at committee sitting and appointment to composition of committee
§ 54 Minutes of committee sitting
§ 721 Violation of requirements for comparability of fees related to payment accounts, payment service transfer and entry into basic payment services contract
(5) The provisions of the Administrative Procedure Act apply to administrative proceedings prescribed in this Act, taking account of the specifications provided for in this Act.
(2) Upon application of the regulation on business-to-consumer commercial practices provided for in Division 2 of Chapter 3 of this Act, a person acting in the name or interests of the person specified in clause 2) of subsection (1) of this section is also deemed to be a trader.
(2) Before consumers acquire goods or use services, traders and producers are required to provide the consumers with information concerning the characteristics and conditions of use of the goods or services and concerning the contract to be entered into for acquiring the goods or using the services to the extent and pursuant to the procedure corresponding to the obligation to provide precontractual information provided for in the Law of Obligations Act or another Act and the conditions specified in this Act.
(6) Upon entering into a contract a trader shall provide the consumer with information concerning the amount of the consumer's obligation and the term for payment. If the trader fails to fully perform their obligation immediately after entering into the contract with the consumer or if the consumer may perform their obligation later on, the trader shall provide the consumer with an invoice concerning the amount of the consumer's obligation and the term for payment unless otherwise provided for in another Act. Where goods are sold or services are provided under a contract for an indefinite period, an invoice shall be presented for each calculation period agreed on. The invoice shall be presented at the consumer's postal address or e-mail address as chosen by the consumer.
(8) T he Government of the Republic or a minister authorised thereby may establish by a regulation more specific requirements for providing information to consumers on certain goods or services.
4) represent consumers in court through the person meeting the criteria provided for in clause 218 (1) 1) or 2) of the Code of Civil Procedure;
(2) In order to perform the duties specified in subsection (1) of this section, a local government may form a consumer protection unit, authorise an official to engage in consumer protection or enter into a corresponding contract under public law, in accordance with the Administrative Co-operation Act, with a consumer association specified in subsection 19 (1) of this Act.
§ 21. Consumer Protection Board
1) make proposals to amend or establish legislation relating to consumer protection;
2) exercise supervision over compliance with the requirements provided for the protection of consumer rights in this Act, legislation established on the basis of this Act, and other Acts;
3) settle complaints submitted to the Board concerning violations of the requirements established to protect consumer rights or forward such complaints to the relevant institutions for settlement;
5) advise consumers, consumer associations and traders and assist in increasing their awareness of consumer protection issues;
6) conduct negotiations with undertakings and business organisations, including providers of services of general interest in a dominant position, on issues relating to the quality of the services and reasonable prices for the consumers;
(3) The Consumer Protection Board shall not settle a consumer's complaint the contents of which is settlement of a consumer dispute arising from an agreement between a consumer and a trader. A consumer dispute arising from an agreement entered into between a consumer and a trader shall be settled by the Consumer Disputes Committee operating at the Consumer Protection Board proceeding from the provisions of Chapter 6 of this Act.
§ 22. Consumer Protection Board supervision information system
In the case of cross-border disputes, consumers shall be assisted upon settlement of complaints against a trader operating in another Member State by the European Consumer Centre operating at the Consumer Protection Board. The specified centre helps the consumer to submit a complaint to a trader operating in another Member State and to submit a petition to an alternative dispute resolution entity operating in the Member State where the trader is established.
(2) The functions of the online dispute resolution contact point under Article 7(1) of the regulation specified in subsection (1) of this section shall be performed by the European Consumer Centre operating at the Consumer Protection Board. The European Consumer Centre shall make a consolidated list of alternative dispute resolution entities available on its website by providing a link to the relevant website of the European Commission and if possible on a durable medium at its premises.
(2) The committee operates at the Consumer Protection Board within the area of government of the Ministry of Economic Affairs and Communications and resolves disputes independently pursuant to Acts and other legislation.
§ 41. Members of the committee and composition of the committee
(2) The chairman of the committee must be a person who has a Master's degree in the field of study of law or a corresponding qualification in accordance with subsection 28 (22) of the Republic of Estonia Education Act, who is proficient in consumer law and who has the required skilled in the area of resolving disputes.
(6) Proposals to enter a person in the list of members of the committee shall be made by business or professional associations and organisations or institutions representing the interests of consumers by submitting the following information concerning the person with the consent of the person to the Consumer Protection Board:
(7) The list of members of the committee shall be approved for four years by the Director General of the Consumer Protection Board by a directive.
(9) A member of the committee shall be excluded from the list at the written request of the organisation which nominated the member or of the member himself or herself which shall be submitted to the Consumer Protection Board.
(11) In order to hear a complaint, the Director General of the Consumer Protection Board or an official authorised by him or her shall approve the composition of the committee, consisting of at least three members. The composition of the committee shall comprise a chairman and an equal number of representatives of undertakings and representatives of consumers.
If the chairman or a member of the committee finds that there exists a circumstance which serves as grounds for removing himself or herself, he or she shall make it known to the Director General of the Consumer Protection Board or a person authorised by him or her who shall replace the chairman or member of the committee at the earliest opportunity and approve a new composition of the committee in accordance with subsection 41 (11) of this Act.
(1) The functions of the secretariat of the committee shall be performed by the Consumer Protection Board.
(3) The Consumer Protection Board shall publish on its website and, upon request, shall make available on a durable medium and through other appropriate means the information specified in §§ 34 and 37 of this Act concerning the committee and the annual report of the committee.
(1) The activities of the committee shall be funded from the state budget out of the funds allocated to the Consumer Protection Board for that purpose.
(4) Upon filing a claim a consumer can rely on the legal remedies provided in § 101 of the Law of Obligations Act.
(10) The Consumer Protection Board has the right to prepare the format of the petition to be presented to the Consumer Disputes Committee and to make it available on its website.
§ 48. Beginning of consumer dispute resolution procedure and preparation for committee sitting
(9) If the parties fail to reach a solution in the course of preparation of hearing the dispute, the secretariat shall forward the petition of the consumer together with the materials belonging thereto for resolving at the sitting of the committee.
§ 49. Joinder of disputes
If the committee conducts simultaneous proceedings on the petitions filed by several consumers for resolving similar disputes related to the same trader, such petitions may be joined into a single procedure if the claims are legally related to each other and the joint procedure enables to resolve the disputes more expeditiously.
§ 51. Resolution of dispute at committee sitting and appointment to composition of committee
(1) A dispute shall be resolved at the committee sitting on the basis of the information presented in writing by the parties and collected by the secretariat. Hearing of a dispute with the participation of the parties or their representatives shall be organised if the consumer has expressed such wish or if the committee considers it necessary for the resolution of the dispute.
(2) The composition of the committee shall be determined for the resolution of a dispute in accordance with subsection 41 (11) of this Act. A representative of a business or professional association shall be appointed to the composition of the committee depending on the area of activity of the trader related to the dispute. The official who has prepared the hearing of the dispute shall not be appointed as a representative of the consumers to the composition of the committee.
(3) If a consumer has expressed a wish for oral hearing of the matter or if the committee considers it necessary, the parties to the dispute shall also be invited to the sitting.
(4) If a party to the dispute does not appear at the sitting of the committee with good reason and provides a notice thereof before the beginning of the sitting and provides reasons for the impediment to appear, the resolution of the dispute shall be adjourned.
(5) If a party to the dispute fails to appear at the sitting without good reason, the dispute shall be heard and a decision shall be made without the presence of the party.
(6) The chairman of the committee may organise a separate preliminary hearing if necessary in order to ascertain the absence of the grounds for refusal to accept the dispute.
(7) If the parties reach an agreement, the chairman of the committee shall execute an agreement in writing and terminate the procedure.
§ 54. Minutes of committee sitting
(1) The minutes of a committee sitting shall set out the following information:
2) the time at which the sitting begins and ends;
(3) The minutes of sittings shall be preserved at the Consumer Protection Board.
2) upon entering into an agreement between the parties at the committee sitting;
(2) The committee may terminate the dispute resolution procedure if the grounds provided in subsection 47 (1) or (3) of this Act appear before the sitting, at the sitting or during the time between sittings.
(1) The committee shall make a decision after hearing the dispute at the sitting. Only members of the committee shall be present while the decision is made.
(2) The decisions of the committee shall be reasoned and be based on legal assessment of the circumstances of the dispute. The committee shall evaluate all evidence from all perspectives, thoroughly and objectively, when making a decision.
(2) A decision of the committee without the personal data of the consumer participating in the dispute shall be published on the website of the Consumer Protection Board within two business days after the signing thereof.
(1) A decision of the committee shall be complied with by the trader within 30 days after the day following the day of its publication on the website of the Consumer Protection Board unless a different term is specified in the decision.
(3) A trader shall notify the Consumer Protection Board in writing of compliance with the decision or of referring the same matter to the county court enclosing a copy of the statement of claim filed with the county court.
(4) A list of the traders who have failed to comply with the decisions of the committee shall be published on the website of the Consumer Protection Board. A trader shall be entered in the list of traders who fail to comply with the decisions of the committee if the trader has failed to notify the Consumer Protection Board in accordance with subsection (3) of this section within the term specified in subsection (1) of this section.
(6) The Consumer Protection Board has the right, with the consent of the consumer and as the representative of the consumer, to refer the dispute resolved at the committee to a county court for the dispute to be heard if the trader has failed to comply with the decision and the dispute is relevant to the application of an Act or other legislation or to the collective interests of consumers.
(1) State supervision over the safeguarding of the rights granted to consumers on the basis of this Act and other legislation shall be exercised by the Consumer Protection Board.
(1) In order to exercise state supervision provided for in this Act, the Consumer Protection Board and the Health Board may apply the special state supervision measures provided in §§ 30 – 32 and 49 – 53 of the Law Enforcement Act on the basis of and pursuant to the procedure provided for in the Law Enforcement Act.
(2) In order to exercise state supervision provided for in this Act, the rural municipality or city government may apply the special state supervision measures provided in §§ 30 – 32 and 49 – 51 of the Law Enforcement Act on the basis of and pursuant to the procedure provided for in the Law Enforcement Act.
(1) The Consumer Protection Board and the law enforcement authorities specified in subsection 61 (2) of this Act have the right to make transactions for the purpose of monitoring compliance if the special measures specified in § 62 of this Act do not enable or make it especially complicated to conduct supervision over the requirements of this Act but it is necessary for ascertaining a violation. The Consumer Protection Board is also entitled to make transactions for the purpose of monitoring compliance upon conducting supervision on the bases and pursuant to the procedure provided for in this section over the requirements under other legislation protecting the interests of consumers, insofar as adherence to such requirements is part of public order within the meaning of subsection 4 (2) of the Law Enforcement Act. The making of a transaction for the purpose of monitoring compliance shall be decided by the Director General of the supervisory authority or an official authorised by him or her.
[RT I, 28.12.2017, 3 - entry into force 07.01.2018]
(2) An official making a transaction for the purpose of monitoring compliance need not introduce himself or herself upon making the transaction and need not carry a uniform; the official is under no obligation to present his or her professional certificate prior to achievement of the purpose of the transaction for the purpose of monitoring compliance. Upon making a transaction for the purpose of monitoring compliance, it is prohibited to conduct surveillance activities, abet a person to commit an offence or commit an act with elements of an offence, it is also prohibited to use a person recruited for secret cooperation for ensuring the making of a transaction for the purpose of monitoring compliance, simulate a legal person, use an undercover agent or covert measures within the meaning of §§ 751 and 754–757 of the Police and Border Guard Act.
(3) The person making a transaction for the purpose of monitoring compliance shall notify the person in respect of whom the transaction for the purpose of monitoring compliance was made, immediately after achievement of the purpose of the transaction for the purpose of monitoring compliance, of the fact that a transaction for the purpose of monitoring compliance has been applied to the person. By a written reasoned decision, the notification of the person may be postponed if this is indispensable for continuation of supervision related to the activities of the same person or for monitoring by other persons of compliance with the requirements imposed on the making of such transactions. The notification shall not be postponed by more than three months after the day of making the transaction.
(4) A transaction for the purpose of monitoring compliance shall be recorded in the minutes pursuant to the procedure provided for in § 12 of the Law Enforcement Act. The minutes shall set out the decision that served as a basis for the transaction for the purpose of monitoring compliance, officials who have participated in the transaction for the purpose of monitoring compliance and the person in respect of whom the transaction for the purpose of monitoring compliance was made as well as other participants in the proceedings and recruited persons, testimony by the officials concerning the circumstances and results, the description of things and documents transferred or received and testimony, statements and opinions by other participants in the proceedings and persons recruited in the proceedings. If notification of the transaction for the purpose of monitoring compliance is postponed, the decision to postpone shall be referred to in the minutes for the transaction for the purpose of monitoring compliance. The minutes shall be served on the person in respect of whom the transaction for the purpose of monitoring compliance was made.
(5) A transaction made in the course of a transaction for the purpose of monitoring compliance is void.
(1) To require termination of or refraining from activities harmful to the collective interests of consumers, the Director General of the Consumer Protection Board or an official authorised by him or her may issue precepts or the Consumer Protection Board may file an action with a county court on behalf of the Republic of Estonia.
(3) A precept shall be communicated to a trader and delivered against a signature or sent to the trader by registered mail with advice of delivery within two business days as of the day of issue of the precept.
(4) It is mandatory for a trader to comply with a precept issued thereto by the Director General of the Consumer Protection Board or an official authorised by him or her. Contestation of the precept does not release the trader from the obligation to comply with the precept unless a court decides otherwise.
(1) The Director General of the Consumer Protection Board or an official authorised by him or her may issue a precept and require a trader having violated the notification obligations provided for in §§ 141, 48, 481, subsection 49 (23), §§ 54−551, subsection 56 (24), §§ 621, 622, 380, 4031−4041, 406−408, 4171, 418, 711, 7111, 7113, 7115, 7116, 7181, 727, 7271 and 867–870 of the Law of Obligations Act to terminate the violation and refrain from further violation.
(2) The Director General of the Consumer Protection Board or an official authorised by him or her may issue a precept and require a trader having violated the provisions of §§ 281, 42, 1132, 4012, 4062, 4192, 4193, 7101, 7114 and 7211−7215 of the Law of Obligations Act to terminate the violation and refrain from further violation.
(3) The Consumer Protection Board may file an action with a county court on behalf of the Republic of Estonia and require a trader to terminate the violation of the rights of consumers and refrain from such violation in accordance with the provisions of §§ 45, 50, 61, 236, 387, 420, 656, 73313 and 881 of the Law of Obligations Act.
(4) Before filing an action with a county court, the Consumer Protection Board shall notify a trader of the intent to file an action with a county court and enable the trader to express a position thereon.
(5) The rights granted by this section to the Director General of the Consumer Protection Board or an official authorised by him or her apply to the management board of the Financial Supervision Authority or an official authorised thereby upon exercising supervision over creditors and credit intermediaries to the extent of the rights and obligations provided in the Creditors and Credit Intermediaries Act.
(1) Co-operation between the competent authorities designated as responsible for enforcement of the legislation protecting the interests of consumers in the Member States of the European Union shall be effected pursuant to Regulation (EC) No 2006/2004 of the European Parliament and of the Council on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation) (OJ L 364, 9.12.2004, p. 1 – 11).
(2) The Consumer Protection Board shall be the liaison office in the implementation of the Regulation specified in subsection (1) of this section.
(1) Violation of the requirements for the expiry dates, labelling, instruction manuals or disclosure of prices of goods or of other requirements established for the sale of goods or provision of services
(1) Inaccurate weighing, inaccurate measuring or miscalculation upon the sale of goods or provision of services to a consumer
(1) Use of a misleading commercial practice specified in § 16 of this Act or an aggressive commercial practice specified in § 18 of this Act
(1) Failure to implement the principle of responsible lending provided for in § 4034 of the Law of Obligations Act –
(1) Failure to comply with the maximum annual percentage rate provided for in § 4062 of the Law of Obligations Act or the limitations on the compensation for collection costs required from the consumer provided for in § 1132 of the Law of Obligations Act
§ 721. Violation of requirements for comparability of fees related to payment accounts, payment service transfer and entry into basic payment services contract
(1) Violation of the requirements for entry into the basic payment services contract provided for in §§ 7101 and 7114of the Law of Obligations Act is punishable by a fine of up to 300 fine units .
(1) Violation of the requirements for transparency and comparability of the fees related to payment accounts provided for in §§ 7113, 7116 and 7181 of the Law of Obligations Act –
(1) Violation of the requirements for transfer of payment services provided for in §§ 7115 and 7211–7215 of the Law of Obligations Act –
(1) Failure to provide information concerning the alternative dispute resolution entity and the online alternative dispute resolution platform
(1) Refusal to accept legal tender, upon the sale of goods or payment for services, to the extent established in § 2 of the Act on Introduction of Euro
(1) Extra-judicial proceedings concerning the misdemeanours provided for in § 68 of this Act shall be conducted by:
(2) Extra-judicial proceedings concerning the misdemeanours provided for in § 69 of this Act shall be conducted by:
(3) Extra-judicial proceedings concerning the misdemeanours provided for in §§ 70 – 74 of this Act shall be conducted by the Consumer Protection Board.
(4) In the case of subjects of financial supervision specified in the Financial Supervision Authority Act, extra-judicial proceedings concerning the misdemeanours provided for in § 70 of this Act shall also be conducted by the Financial Supervision Authority in addition to the Consumer Protection Board.
(1) The Ministry of Economic Affairs and Communications shall enter the Consumer Disputes Committee operating at the Consumer Protection Board and the alternative dispute resolution entities recognised under subsection 30 (6) of this Act in the list of recognised alternative dispute resolution entities. The list shall be forwarded to the European Commission.
(2) A list of recognised alternative dispute resolution entities shall be published on the websites of the Ministry of Economic Affairs and Communications and the Consumer Protection Board.
§ 78. – § 81.The provisions on amendment of other Acts omitted from this translation
§ 83. – § 84.The provisions on amendment of other Acts omitted from this translation
1Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) (OJ L 165, 18.6.2013, p. 63–79); Directive 2009/22/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests (Codified version) (OJ L 110, 1.5.2009, p. 30–37); Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market and amending Council Directive 84/450/EEC, Directives 97/7/EC, 98/27/EC and 2002/65/EC of the European Parliament and of the Council and Regulation (EC) No 2006/2004 of the European Parliament and of the Council (Unfair Commercial Practices Directive) (OJ L 149, 11.6.2005, p. 22–39); Directive 98/6/EC of the European Parliament and of the Council on consumer protection in the indication of the prices of products offered to consumers (OJ L 80, 18.3.1998, p. 27–30); Directive 2014/92/EU of the European Parliament and of the Council on the comparability of fees related to payment accounts, payment account switching and access to payment accounts with basic features (OJ L 257, 28.8.2014, p. 214–246).