Source: http://www.google.com/patents/US7295660?dq=6076065
Timestamp: 2015-03-29 16:34:46
Document Index: 362925847

Matched Legal Cases: ['Application No. 60', 'arty 502', 'arty 502', 'arty 502', 'arty 502', 'arty 502', 'arty 502', 'arty 502', 'arty 502', 'arty 504', 'arty 502', 'arty 502', 'Application No. 2']

Patent US7295660 - Telemarketer screening - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inAdvanced Patent SearchPatentsA called party may screen for a telemarketing solicitation made by a calling party by receiving a traditional telephony call from the calling party at a messaging service platform and using the messaging service platform to perform telemarketer-screening operations. These telemarketer-screening operations...http://www.google.com/patents/US7295660?utm_source=gb-gplus-sharePatent US7295660 - Telemarketer screeningAdvanced Patent SearchPublication numberUS7295660 B1Publication typeGrantApplication numberUS 10/747,258Publication dateNov 13, 2007Filing dateDec 30, 2003Priority dateOct 23, 2003Fee statusPaidPublication number10747258, 747258, US 7295660 B1, US 7295660B1, US-B1-7295660, US7295660 B1, US7295660B1InventorsChristopher Higginbotham, David W. TruemanOriginal AssigneeAol LlcExport CitationBiBTeX, EndNote, RefManPatent Citations (93), Non-Patent Citations (13), Referenced by (28), Classifications (10), Legal Events (12) External Links: USPTO, USPTO Assignment, EspacenetTelemarketer screening
US 7295660 B1Abstract
This application claims priority to U.S. Provisional Application No. 60/513,187, filed Oct. 23, 2003, and titled �Telemarketer Screening.�
Call screening is a telephony service that offers call recipients the ability to listen to a voice message as the voice message is being deposited by a caller. In traditional telephony paradigms, a telephone answering device (TAD) is located at a call recipient's location to enable a call recipient to screen incoming calls. The TAD can record a voice message left by a caller and concurrently play the voice message out loud. If the call recipient is present while calling party is connected, the call recipient may listen to the voice message and identify the calling party without indicating to the calling party that the call recipient is present. In this manner, the call recipient may �screen� the call, taking the call based on recognition of the voice of the caller, or based on the contents of the deposited voice message.
When the traditional telephony call is not processed by the telemarketing blacklist or the associated whitelist, the calling party may be challenged with a message asking the calling party to identify themselves. The calling party then may be allowed to identify themselves in a recorded audio message. The recorded audio message then may be presented to the user so that the called party may select one or more call processing options for the traditional telephony call. For example, the called party may be presented with a menu allowing the called party to select how the traditional telephony call is processed. The menu may allow the called party to select that the traditional telephony call be processed as a nontelemarketing telephony call. Accordingly, the calling party may be allowed to interface through an Internet call waiting system. Alternatively, the menu may allow the called party to indicate that the received traditional telephony call is a telemarketing telephony call. Information descriptive of the calling party may be added to a telemarketing blacklist so that subsequent traditional telephony calls from the calling party are automatically processed as a telemarketing telephony call. A special information tone (SIT) may be generated to instruct automated calling parties, such as autodialer systems, that the called party is disconnected. In another option, the menu includes a �friendly� option allowing the called party to indicate that the calling party is a known and approved associate. Selecting the friendly option enables the calling party to be added to the associated whitelist. Adding the calling party to the associated whitelist allows the calling party to forego subsequent telemarketing screening procedures.
When the calling party 502E appears in the telemarketer blacklist, the traditional telephony call is processed as a telemarketing telephony call (560E). When the calling party 502E does not appear in the telemarketing blacklist, the messaging service platform 504E determines if the calling party 502E appears in an associated whitelist (525E). If the calling party 502E appears in the associated whitelist, the traditional telephony call is processed as a nontelemarketing call (565E). If the calling party 502E does not appear in the associated whitelist, the messaging service platform 504E challenges the calling party 502E to record an audio message from the calling party 502E as audio data (530E). For example, the messaging service platform 504E may play an announcement, �The called party did not recognize the calling party. Please be advised that the called party does not accept telemarketing solicitations. At the tone, please identify yourself.� The audio message is transmitted to the calling party 502E as audio data. The calling party 504E is then allowed to identify themselves in an audio message. The messaging services platform 504E transmits the audio message from the calling party 502E as audio data (535E). The called destination computer system 506E receives the audio message, and outputs audio data (545E). Alternatively, the calling party 502E may be allowed to use their numeric dialing pad to enter their telephone number, which then is displayed to the called destination computer system 506E through the messaging services platform 504E.
The prompt 910 includes a subject matter label indicating the purpose of the user interface. As shown, the prompt reads, �You have received an incoming call from.� Prompt 910 may vary as an application may include different messages, notifications, and pop-ups that are sent to a called destination computer system.
The calling party information 920 includes a calling party name 922, a calling party phone number 924, a calling party address 926, and a time stamp 928. In user interface 900, the calling party name 922 is �Unknown�; the calling party phone number 926 is �703-123-4567�; the calling party address is �Dulles, Va.�; and the time stamp 928 is �545 EDT-5/19/YEAR�. The information provided in the calling party information may include different levels of information, and additional information may be presented while information shown in user interface 900 may be excluded. For example, the calling party address 926 may include a street address. Alternatively, the time stamp 926 may be removed. A warning level is shown that indicates the likelihood of the calling party being a telemarketer. For example, information may be presented (e.g., �75%� or �Very likely�) indicating the score or assessment of the calling party being a telemarketer. The warning level may be related to the number of other users that have indicated that the calling party is a telemarketer (e.g., when there is a multiuser blacklist), the calling profile of the calling party (e.g., calling a specified number of users in a specified time period or simultaneously), or to a score generated by a third party screening service that assists in identifying telemarketers. In one example, the warning level may be automatically displayed. In another example, the warning level may be selectively invoked when the identity of the calling party is indeterminate.
The call processing options 930 allow the called party using �Take Call� button 931; �Ignore Call� button 932; �Add Calling Party to Telemarketer Blacklist� button 933; �Add Calling Party to Associated Whitelist� button 934; �Interrogate Calling Party for the Subject of the Call� button 935; and �Advise Calling Party that the Called Party does Not Accept Unsolicited Communications� button 936. �Take Call� button 931 and �Ignore Call� button 932 allow the called party to receive or ignore a call. �Add Calling Party to Telemarketer Blacklist� button 933 and �Add Calling Party to Associated Whitelist� button 934 allow the calling party information to be added to an appropriate address book or data store so that subsequent traditional telephony calls from the calling party may be processed using the telemarketer blacklist or the associated whitelist. This may preclude the calling party from appearing in the user interface 900. The �Interrogate Calling Party for the Subject of the Call� button 935 allows the called party to request additional information from the calling party as to the purpose of the call. As additional information is provided, the called party may select one of the presented options. Selecting �Advise Calling Party that the Called Party does Not Accept Unsolicited Communications� button 936 allows a called party to provide a violation message to the calling party of the �do-not-call� status of the called party. Button 936 may be used to provide notice to calling parties so that fines or damages may be collected from the calling party. Advising the calling party that the user does not accept unsolicited communications may include the button 936 whereby a button manually invokes a prerecorded message. Alternatively, a user may select an option that advises the calling party automatically. Similarly, or in addition to previously described functionality, button 936 may include a reporting mechanism allowing information describing telemarketing solicitations to be reported to a reporting authority. This may include providing information related to �Do Not Call� violations to a regulatory or prosecuting authority. With the reported calling party information, the reporting authority may seek to collect damages or fines from the calling party.
Other user interfaces may include different buttons or call processing options. For example, one button not shown may allow the traditional telephony call to be routed to voice mail. Alternatively, the button 936 to �Advise Calling Party that the Called Party Does Not Accept Unsolicited Communications� may be removed, particularly if a �do not call� announcement is presented earlier.
The user interface 900 may be used in conjunction with a scoring system to create a multiuser telemarketer blacklist. For example, when a user selects �ignore call� button 932, or �add calling party to telemarketer blacklist� button 933, an adjustment may be made to a score associated with the calling party. When the calling party is added to an associated whitelist, the score may be favorably adjusted so that the calling party is less likely to be identified as a telemarketer. In one implementation, the calling party is automatically identified at certain thresholds as a telemarketer or known associate and processed accordingly. For example, when more than a threshold of called parties identifies a calling party as a telemarketer, the calling party is automatically identified as a telemarketer for purposes of subscribers other than those already called. Alternatively, the relative number of identifications as a telemarketer versus identifications as a known associate may be compared to identify the calling party.
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