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1 Personal Deposit Accounts Combined Financial Services Guide and Product Disclosure Statement with Terms and Conditions 20 March 2015
2 Contents Page No. Product Disclosure Statement 1 Financial Services Guide 33 Terms and Conditions 35
3 Product Disclosure Statement About this Product Disclosure Statement (PDS) This PDS contains information about Personal Deposit Accounts issued by HSBC Bank Australia Limited (ABN AFSL ). It will help you to decide whether Personal Deposit Accounts are right for you, and to compare personal deposit accounts. The PDS has 3 Parts: Part 1 the PDS part of this document; Part 2 the booklet Personal financial services charges your guide; and Part 3 the interest rates sheet for the particular Personal Deposit Account. This PDS is available at or on request, at no charge. For current fees and charges and interest rates, you can also call (or from overseas). PDS Updates The information in this PDS is up to date at the time of preparation. However, some information that is not materially adverse may change from time to time. Where this occurs, we will make the updated information available by way of a PDS Update. PDS Updates are available on our website at A paper copy is also available on request, at no charge. Our contact details HSBC Bank Australia Limited, 580 George Street, Sydney NSW 2000 Phone: If calling from overseas: Existing Premier Customers: Existing Premier Customers calling from overseas: New to HSBC Premier: Fax: To report lost or stolen cards, PINs, suspected unauthorised transactions or Mistaken Internet Payments In Australia: Call Overseas: Report to any HSBC Group member bank branch or call
4 HSBC Personal Deposit Accounts Combining local banking with global expertise, HSBC consistently strives for innovation in the products and services we provide our customers. So whether you are looking for an account to help manage your day to day banking, a savings account to earn a great rate of interest, or an account to help manage your foreign currency needs, HSBC has a Personal Deposit Account tailored to your needs. Headquartered in London, the HSBC Group serves customers worldwide from around 6,600 offices in over 80 countries and territories in Europe, the Asia-Pacific region, North and Latin America, the Middle East and Africa. With assets of USD2,645 billion as at 30 June 2013, HSBC is one of the world s largest banking and financial services organisations. In Australia, the HSBC Group offers an extensive range of financial services through a network of 36 branches and offices. These services include retail and commercial banking, financial planning, trade finance, treasury and financial markets, payments and cash management and securities custody. Principal HSBC Group members in Australia are HSBC Bank Australia Limited and The Hongkong and Shanghai Banking Corporation Limited. 2
5 Contents of this PDS Personal Deposit Accounts at a glance 4 HSBC Transactional Accounts 7 Day to Day Account 8 Multi Currency Account 10 HSBC Premier Cash Management Account 13 HSBC Premier Children s Saving Account 15 HSBC Saving Accounts 19 Flexi Saver Account 20 HSBC Serious Saver Account 23 Term Deposit Account 25 Other information about Personal Deposit Accounts 28 Security of access methods 28 Joint account holders 28 Risks associated with foreign currency accounts 28 Closure of your Account 28 Goods and Services Tax (GST) 29 Taxation considerations 29 Foreign exchange gains and losses 30 Your contract with us 31 If you have a complaint or query 32 Definitions 32 3
6 Personal Deposit Accounts at a Glance To help you decide which Personal Deposit Account best suits your needs, look over our quick reference guide below. For more information about each Account, please refer to the relevant product schedule in this PDS. Day to Day Multi Currency HSBC Premier Cash Management Account purpose Transactional Transactional Transactional Available access Branch, Internet and Phone Banking, BPAY, Post TM, Cheque, ATM, EFTPOS Branch, Internet and Phone Banking Branch, Internet and Phone Banking, BPAY, TM, Cheque, ATM, EFTPOS Debit card available Minimum term of investment Yes No Yes None None None Minimum opening deposit Average monthly balance requirement Interest paid Monthly Monthly Quarterly Foreign Currency ability Where is the product schedule in this PDS? No Yes No Pages 8 to 9 Pages 10 to 12 Pages 13 to 14 4
7 HSBC Premier Children s Savings Flexi Saver Serious Saver Term Deposit Transactional Savings Savings Savings Branch, Internet and Phone Banking, BPAY, Post TM, Cheque, ATM, EFTPOS Branch, Internet and Phone Banking, BPAY Branch, Internet and Phone Banking Branch, Internet and Phone Banking Yes No No No None None None 1 Month AUD100 AUD5,000. Varies for other currencies N/A Monthly Monthly Monthly Depends on frequency you have elected for interest payments No Yes No Yes Pages 15 to 18 Pages 20 to 22 Pages 23 to 25 Pages 26 to 28 5
9 HSBC Transactional Accounts 7
10 Day to Day Account Product schedule What is it? HSBC Day to Day Account is an everyday bank account with no monthly account fees, unlimited transactions at over 2,900 ATMs without charge, and a Debit Card. Key features No monthly account keeping fee. Unlimited electronic transactions including access to over 3,000 HSBC, Westpac, St.George, Bank of Melbourne and BankSA ATMs nationally without charge. Debit Card for secure access to your money. Access to HSBC Internet Banking and telephone banking. Balance requirements Minimum opening deposit AUD 0 Average balance requirement There is no monthly average balance requirement. How deposits and withdrawals can be made Deposit Withdrawal In person at HSBC branches By Internet Banking 1 By Phone Banking ATM (HSBC and non-hsbc ATMs) N/A 3 EFTPOS N/A BPAY N/A By direct debit N/A By direct credit N/A By automatic direct deposit (eg. from your salary) N/A 8
11 Deposit Withdrawal By writing a cheque against the Account N/A By TM 4 By giving written instructions to us to make regular payments to third parties on your behalf (periodical payments) N/A Other Visa Debit Transactions N/A 1. To use the HSBC Phone Banking Service and/or Internet Banking Service you must register for the service. 2. Deposits and withdrawals permitted between your HSBC Australia Accounts where the account name is the same. BPAY payments also available. 3. ATMs outside Australia: Visa Debit Cards may be used at ATMs displaying the Visa or Visa PLUS logo. Not available for trusts, self-managed super funds, or entities. 4. Please allow up to 10 working days for cheques to be cleared and the funds credited to your Account. Interest Interest is calculated daily and paid monthly. The interest rate is a variable rate and the levels of account balances to which they apply are set by us and may change at any time. Current rates are available by visiting our website, at any time or by calling us on Statements Statements will be provided once every 6 months, unless you request they be provided more frequently. e-statements are also available. Visit for more information about e-statements. Authority The Day to Day Account operates based on one person to sign for or authorise a transaction. Authority to operate Joint accounts If the authority to operate a joint Day to Day Account is set up for two people to sign, transaction access will be restricted to in-branch transactions only. However if Internet Banking, Visa Debit Transactions, Phone Banking and mobile banking is required, the joint account must be set up with one person to sign who will have authority to operate the joint Day to Day Account. 9
12 Multi Currency Account Product schedule What is it? An HSBC Multi Currency Account makes life easier by giving you the option of having a single or combination of foreign currency accounts under a single account number. Key features Flexibility to switch between currencies to take advantage of favourable exchange rates. Access to HSBC GetRate which offers you real-time exchange rate quotes. If you accept a quote, your transaction is completed instantly giving you total control of your money. Visit for more information about GetRate. Available in major currencies. Competitive interest rates paid on the various currencies available. Keep track of your transactions easily with a consolidated statement for all currencies. Balance requirements Minimum opening deposit AUD 0 Average balance requirement There is no monthly average balance requirement. This account can be opened in a range of major foreign currencies. Visit a branch or for the currencies available. The currency of your opening deposit becomes the master currency of your Multi Currency Account; this will generally be the currency that you believe will be the most frequently used. Your master currency account remains open for as long as you hold your Multi Currency Account but you can freely open and close sub-accounts in other permitted currencies at any time. 10
13 How deposits and withdrawals can be made in the currencies 1 available In person at HSBC branches by cash Deposit AUD, USD 2 & HKD 2 Only Withdrawal AUD, USD 2 & HKD 2 Only By cheque By demand drafts (bank cheques) By Internet Banking 3 By Phone Banking By telegraphic transfers 5 By periodic payment from another account with HSBC By contacting an HSBC branch by telephone, facsimile 6 or letter N/A 6 1. Transaction restrictions and conditions may apply. 2. All cash transactions are restricted to AUD, USD and HKD. Cash withdrawals in HKD or USD for amounts greater than AUD1,000 equivalent are subject to 24 hours advance notice or branch availability. For USD and HKD cash transactions, these must be notes only and in multiples of 10. Cash transactions in HKD and USD are subject to cash handling fees. For more details, see the booklet Personal financial services charges your guide. 3. To use the HSBC Phone Banking Service and/or Internet Banking Service you must register for the service. Funds transferred from or to other financial institutions may be converted to AUD. Minimum withdrawal of AUD3 per transaction applies. 4. Deposits and withdrawals permitted between your HSBC Australia Accounts where the account name is the same. BPAY payments also available. Minimum withdrawal of AUD3 per transaction applies. 5. A transfer fee may apply. 6. Indemnity required for instructions by facsimile. If any deposit is made in a currency different from any of the currencies of your Multi Currency Account, a currency conversion will be made to convert the funds deposited. A fee may apply. For details, see the booklet Personal financial services charges your guide. Interest Interest is calculated daily and paid monthly. The interest rate is a variable rate and the levels of account balances to which they apply are set by us and may change at any time. Current rates are available by visiting our website, at any time or by calling us on time or by calling us on
14 Statements Statements will be provided once every 6 months, unless you request they be provided more frequently. Although separate accounts will be maintained for each currency in which funds are held, a single statement of account will be issued reflecting all Multi Currency transactions for all currencies in which Account(s) are held. e-statements are also available. Visit for more information about e-statements. Authority The Multi Currency Account operates based on one person to sign for or authorise a transaction. Authority to operate Joint accounts If the authority to operate a joint Multi Currency Account is set up for two people to sign, transaction access will be restricted to in-branch transactions only. However if Internet Banking, Visa Debit Transactions, Phone Banking and mobile banking is required, the joint account must be set up with one person to sign who will have authority to operate the joint Multi Currency Account. 12
15 HSBC Premier Cash Management Account Product schedule What is it? HSBC Premier is a global banking and wealth management service that offers customers day to day banking, international recognition, worldwide assistance, investment expertise, rewards and privileges. Key features Access through Branch, Internet and Phone Banking, ATMs, EFTPOS, TM, BPAY, and cheque book (optional). Unlimited electronic transactions including access to over 3,000 HSBC, Westpac, St.George, Bank of Melbourne and BankSA ATMs nationally without charge. Debit Card for secure access to your money. No minimum opening deposit or average balance requirement. Premier interest rates on your balance. Balance requirements Minimum opening deposit AUD 0 Average balance requirement There is no monthly average balance requirement. How deposits and withdrawals can be made Deposit Withdrawal In person at HSBC branches By Internet Banking 1 By Phone Banking ATM (HSBC and non-hsbc ATMs) N/A 3 EFTPOS N/A BPAY N/A By direct debit N/A By direct credit N/A By automatic direct deposit (eg. from your salary) N/A 13
16 Deposit Withdrawal By writing a cheque against the Account N/A By TM 4 By giving written instructions to us to make regular payments to third parties on your behalf (periodical payments) N/A Other Visa Debit Transactions N/A 1. To use the HSBC Phone Banking Service and/or Internet Banking Service you must register for the service. 2. Deposits and withdrawals permitted between your HSBC Australia Accounts where the account name is the same. BPAY payments also available. 3. ATMs outside Australia: Visa Debit Cards may be used at ATMs displaying the Visa or Visa PLUS logo. 4. Please allow up to 10 working days for cheques to be cleared and the funds credited to your Account. Interest Interest is calculated daily and paid quarterly. The interest rate is a variable rate and the level of account balances to which they apply are set by us and may change at any time. Current rates are available by visiting or calling us on Statements Statements will be provided once every 6 months, unless you request they be provided more frequently. e-statements are also available. Visit for more information about e-statements. Authority The Premier Cash Management Account operates based on one person to sign for or authorise a transaction. Authority to operate Joint accounts If the authority to operate a joint Premier Cash Management Account is set up for two people to sign, transaction access will be restricted to in-branch transactions only. However if Internet Banking, Visa Debit Transactions, Phone Banking and mobile banking is required, the joint account must be set up with one person to sign who will have authority to operate the joint Premier Cash Management Account. 14
17 HSBC Premier Children s Savings Account Product schedule What is it? HSBC Premier Children s Savings Account is a savings account designed especially for children of HSBC Premier customers. The Account offers the many fee-free banking options of the Premier Cash Management Account. Key features Children who hold an HSBC Premier Children s Savings Account receive international recognition as an HSBC Premier customer. As a joint account holder of the HSBC Premier Children s Savings Account, you will be able to assist your child with their day to day banking, allowing you to educate them in regards to their banking habits. Balance requirements Minimum opening deposit AUD100 Average balance requirement There is no monthly average balance requirement. How deposits and withdrawals can be made Deposit Withdrawal In person at HSBC branches By Internet Banking 1 By Phone Banking ATM (HSBC and non-hsbc ATMs) N/A 3 EFTPOS N/A BPAY N/A By direct debit N/A By direct credit N/A By automatic direct deposit (eg. from your salary) N/A By writing a cheque against the Account N/A 15
18 Deposit Withdrawal By TM 4 Other Visa Debit Transactions N/A 1. To use the HSBC Phone Banking Service and/or Internet Banking Service you must register for the service. 2. Deposits and withdrawals permitted between your HSBC Australia Accounts where the account name is the same. BPAY payments also available. 3. ATMs outside Australia: Visa Debit Cards may be used at ATMs displaying the Visa or Visa PLUS logo. AUD100 maximum per day, inclusive of ATM operator fees for customers aged between 12 and 17 years (inclusive) subject to parent/guardian s approval. AUD1,000 maximum per day, inclusive of ATM operator fees for customers aged 18 years and above. A Debit card can only be issued to customers aged 12 years and above and is subject to parent/guardian approval. 4. Please allow up to 10 working days for cheques to be cleared and the funds credited to your Account. Interest Interest is calculated daily and paid monthly. The interest rate is a variable rate and the level of account balances to which they apply are set by us and may change at any time. Current rates are available by visiting our website, at any time or by calling us on Statements Statements will be provided once every month, unless you request otherwise. e-statements are also available. You can visit for more information about e-statements. Minimum and maximum ages The Account is available to children of Premier customers, who are aged up to and including 25 years. Once the child reaches the age of 26 years, we can convert the Account to another kind of HSBC account, in our absolute discretion. 16
19 Account structure The permitted options for how an HSBC Premier Children s Savings Account may be structured are: Age of child Opened by HSBC Premier customer as trustee for the child Opened as a joint account in the name of the child and parent or guardian who holds HSBC Premier status Opened in child s name alone Loss of HSBC Premier customer status The child only has HSBC Premier customer status for so long as the parent or guardian qualifies for HSBC Premier customer status. In the event that the parent or guardian no longer qualifies for HSBC Premier customer status, we can convert the HSBC Premier Children s Savings Account to another kind of HSBC account, in our absolute discretion. Taxation considerations The summary of taxation considerations in this section is necessarily general in nature and does not take into account specific circumstances of each individual customer. We recommend that you obtain independent taxation advice in respect of your specific circumstances before opening an HSBC Premier Children s Savings Account. Any interest income derived from the HSBC Premier Children s Savings Account should be assessable to you or your child, as the case may be. You (or your child) may be required to declare the interest income derived in the income tax return. Whether the interest income should be declared in your or your child s income tax return may depend upon: If you have control over the dedicated HSBC Premier Children s Savings Account, any interest derived from that Account should be assessable in 17
20 your hands. Under this circumstance, your TFN should be provided to us when opening the Account for your child in order to avoid the TFN withholding tax. This should typically arise where the dedicated HSBC Premier Children s Savings Account is opened for your child who is between 0 and less than 16 years of age. If you have no control over the dedicated HSBC Premier Children s Savings Account (ie the Account is to be used only by your child), any interest derived from that Account should be assessable in the hands of your child. Under this circumstance, your child should provide us with their TFN when opening the Account. If the child had not turned 16 on 1 January before any interest payment is made, proof of the child s age is provided to us and the payment in respect of the financial year is less than AUD420 (pro-rated if not in respect of the whole financial year) then no withholding will be made for failure to provide a TFN to HSBC. There is no age limit to apply for a tax file number. No TFN withholding tax would arise if the child provides us with their TFN. More detailed information can be found in the ATO website ( 18
21 HSBC Savings Accounts
22 Flexi Saver Account Product schedule What is it? The Flexi Saver Account is one of the types of Personal Deposit Accounts offered by HSBC. It is a savings account with no monthly account fee that gives you the flexibility of unlimited transactions, with a competitive interest rate. Key features Competitive interest rate paid on balances up to AUD5,000,000 or foreign currency equivalent. Transfer funds to any account. No opening or minimum balance requirements. Earn interest every month. Available in major foreign currencies. Balance requirements Minimum opening deposit - AUD 0 There is no monthly average balance requirement. How deposits and withdrawals can be made in Australian Dollars Deposit Withdrawal In person at HSBC branches By Internet Banking 1 By Phone Banking ATM (HSBC and non-hsbc ATMs) N/A EFTPOS N/A BPAY N/A By direct debit N/A By automatic direct deposit (eg. from your salary) N/A By cheque 20
23 Deposit Withdrawal By giving written instructions to us to make regular payments to third parties on your behalf (periodical payments) N/A Other Visa Debit Transactions N/A 1. To use the HSBC Phone Banking Service and/or Internet Banking Service you must register for the service. 2. Deposits and withdrawals permitted between your HSBC Australia Accounts where the account name is the same. BPAY payments are also available. 3. Please allow up to 10 working days for cheques to be cleared and the funds credited to your Flexi Saver Account. This account can be opened in a range of major foreign currencies. Visit a branch or for the currencies available. How deposits and withdrawals can be made in Foreign Currency 1 Deposit Withdrawal In person at HSBC branches by cash AUD, USD 2 & HKD 2 Only AUD, USD 2 & HKD 2 Only By cheque N/A By demand drafts (bank cheques) By Internet Banking 3 By Phone Banking By telegraphic transfer 5 By periodic transfer to/from another account with HSBC By contacting an HSBC branch by telephone, N/A facsimile 6 or letter 1. Transaction restrictions and conditions may apply. 2. All cash transactions are restricted to AUD, USD and HKD. Cash withdrawals in HKD or USD for amounts greater than AUD1,000 equivalent are subject to 24 hours advance notice or branch availability. For USD and HKD cash transactions, these must be notes only and in multiples of 10. Cash transactions in HKD and USD are subject to cash handling fees. For more details, see the booklet Personal financial services charges your guide. 3. To use the HSBC Phone Banking Service and/or Internet Banking Service you must register for the service. Funds transferred from or to other financial institutions may be converted to AUD. Minimum withdrawal of AUD3 per transaction applies. 4. Deposits and withdrawals permitted between your HSBC Australia Accounts where the account name is the same. BPAY payments also available. Minimum withdrawal of AUD3 per transaction applies. 21
24 5. A transfer fee may apply. 6. Indemnity required for instructions by facsimile. If any deposit is made in a currency different from the currency of your Flexi Saver Account, a currency conversion will be made to convert the funds deposited to the currency of your Flexi Saver Account. A fee may apply. For details, see the booklet Personal financial services charges your guide. Interest Interest is calculated daily and paid monthly. The interest rate is a variable rate and the levels of account balances to which they apply are set by us and may change at any time. Current rates are available by visiting our website, at any time or by calling us on No interest is paid on the portion of your balance that is over AUD5,000,000, or the equivalent of AUD5,000,000. Statements Statements will be provided once every 6 months, unless you request they be provided more frequently. e-statements are also available. Visit for more information about e-statements. Account restrictions There is no restriction on the number of Flexi Saver Accounts that can be opened per person. Authority The Flexi Saver Account operates based on one person to sign for or authorise a transaction. Authority to operate Joint accounts If the authority to operate a joint Flexi Saver Account is set up for two people to sign, transaction access will be restricted to in-branch transactions only. However if Internet Banking, Visa Debit Transactions, Phone Banking and mobile banking is required, the joint account must be set up with one person to sign who will have authority to operate the joint Flexi Saver Account. 22
25 HSBC Serious Saver Account Product schedule What is it? HSBC Serious Saver Account is a savings account that helps resist the temptation to spend your savings by rewarding you with interest every month you don t make a withdrawal. Key features Competitive interest rate paid on balances up to AUD1,000,000. No opening or minimum balance requirements. Earn interest for every month you don t make a withdrawal. Easy to link to an HSBC Day to Day Account. Transfer funds to your nominated account via Internet and Phone Banking. Balance requirements Minimum opening deposit - AUD 0 There is no monthly average balance requirement. How deposits and withdrawals can be made Deposit Withdrawal In person at HSBC branches By Internet Banking 1 3 By Phone Banking ATM (HSBC and non-hsbc ATMs) N/A EFTPOS N/A BPAY N/A By direct debit N/A By direct credit N/A By automatic direct deposit (eg. from your salary) N/A By writing a cheque against the Account N/A By TM 23
26 Deposit Withdrawal By giving written instructions to us to make regular payments to third parties on your behalf (periodical payments) N/A Other Visa Debit Transactions N/A To use the HSBC Phone Banking Service and/or Internet Banking Service you must register for the service. 2. Deposits permitted from your HSBC Australia Accounts only. 3. Possible if the nominated account is an HSBC Australia Account in the same name. If your nominated account is held at another financial institution, that institution may impose withdrawal limits on the nominated account. Interest Interest is calculated daily and paid monthly. The interest rate is a variable rate and may change at any time. Current rates are available by visiting our website at any time or by calling us on Interest is generally payable on the 28th day of each month, covering the period beginning with the previous month s interest payable date, up to the day prior to the interest payable date. However, when the 28th (interest payable date) falls on either a weekend or national public holiday, the interest payable date becomes the next available Banking Day. No interest is credited for the month or months in which any withdrawals from your Account have been made. No interest is paid upon the closure of your Account. No interest is paid on the portion of your balance that is over AUD1,000,000. Statements Statements will be provided once every 6 months, unless you request they be provided more frequently. e-statements are also available. Visit for more information about e-statements. Account restrictions Available for Individuals and Joint accounts only. One Account per person. Maximum 2 persons per joint account. You must be able to link your Account to another nominated account at any Australian authorised deposit-taking institution. You must be comfortable opening and operating your Account using Internet or Phone Banking. Authority The Serious Saver Account operates based on one person to sign for or authorise a transaction.
27 Term Deposit Account Product schedule What is it? An HSBC Term Deposit Account offers a fixed interest rate for your chosen term and is ideal to help you save. Key features Choose from a range of terms: 7days 12 months, 15 months, 18 months and 2 5 years. Choose the frequency that interest is paid to your Account: monthly, quarterly, annually or at maturity depending on the term. Access your term deposit details through Internet and Phone banking. Available in major foreign currencies. With a Term Deposit Account your money is deposited for a fixed term and therefore, you should only invest money that will not be required for that period of time. If you do break your term, the interest rate you receive will only be half of the interest rate that is set on the date your application is received and an administration fee will apply, details of which are set out in the booklet Personal financial services charges - your guide. Minimum deposit amounts AUD5,000 for accounts in Australian Dollars. For other currencies see below. Currency Deposit Hong Kong Dollars (HKD) 40,000 United States Dollars (USD) 5,000 Great Britain Pound Sterling (GBP) 3,000 Euro (EUR) 6,000 Canadian Dollars (CAD) 6,000 Japanese Yen (JPY) 500,000 Singapore Dollars (SGD) 6,000 25
28 New Zealand Dollars (NZD) 10,000 Renminbi 1 (CNY) 50,000 Currencies not listed above may be accepted by arrangement. 1. Transaction restrictions and conditions may apply. Maximum deposit No maximum. Interest rate The interest rate applicable to your Account will be our prevailing interest rate at the time your Account is opened or renewed. The interest rate is a fixed rate that will not change during the agreed term of your deposit for your Account unless you withdraw the deposit before the end of that term. The rate is set out on the date your application is received and is recorded in the New Term Deposit Confirmation for your Account. Your Account will start earning interest from the date we receive your deposit. When is interest credited You may choose the frequency with which interest may be credited. Interest may be credited in the following manner: Monthly, quarterly or at maturity for Term Deposit Accounts with a term of 12 months or less; Monthly, quarterly or annually for Term Deposit Accounts with a term greater than 12 months. The New Term Deposit Confirmation for a Term Deposit Account will show the frequency you have chosen for your Account. Where is interest credited You may choose to have interest credited to a nominated bank account or paid by bank cheque (one free bank cheque available) or some other form agreed by us. Interest not already paid can be reinvested at maturity. Withdrawals before the end of the term Withdrawals may be made before the end of the specified term. If you withdraw your funds before the end of the term, the interest rate that is set out in your New Term Deposit Confirmation will be reduced by 50% and an administration fee will apply, details of which are set out in the booklet Personal financial services charges - your guide. If you want to withdraw from your Account you must withdraw all funds and the Account will be closed. Your withdrawal instruction will not be effective unless you tell us what to do with the funds in the Term Deposit Account. Withdrawals can be made in person at HSBC branches or by providing written confirmation to us that you wish to withdraw funds prior to the end of the term. 26
29 How deposits can be made No additional deposits can be made during the term of your Account. The initial deposit to open your Account can be made as follows: In person at HSBC branches By Phone Banking 1 By Internet Banking 1 1. To use the HSBC Phone Banking Service and/or Internet Banking Service you must register for the service. Statements You agree that statements of account need not be provided for Term Deposit Accounts. You will receive a letter of confirmation and a renewal letter of confirmation, should you choose to renew your Term Deposit Account with us. If you have other accounts with us, you may receive a consolidated statement of account which includes your Term Deposit Account. What happens when a Term Deposit Account matures On maturity of a Term Deposit Account, we will act in accordance with the maturity instructions provided by you. Your maturity instruction should include whether the principal and any interest that has not already been paid is to be repaid in cash, by bank cheque, credited to a nominated bank account, renewed with or without additional funds. We must receive your maturity instruction in writing at least 2 Banking Days before maturity, for it to be effective. In the event that there are no maturity instructions provided to us at least 2 Banking Days before the maturity date, we will renew the principal deposit for the same term at the interest rate applicable on the date of maturity. The principal deposit amount renewed will be the principal and any interest that has not already been paid. If this occurs then the interest rate you receive may be different than the interest rate you received for your previous Term Deposit Account. 27
30 Other information about Personal Deposit Accounts Security of access methods For maximum protection of your assets, it is important to keep safe any secret codes such as the Access Codes/Passwords or the identification reference you use for Phone Banking and the Internet Banking Service, and the PINs for your Visa Debit Cards. Examples of security measures you should take are set out clause 14 Security of Access Methods in Part C Banking Electronically Terms in the Terms and Conditions. If you do not take those security measures, you may be liable for unauthorised transactions. Joint account holders If your Account is opened as a joint account, each account holder will be jointly and severally liable for the actions of each other account holder. For more information about joint accounts, see clause 2 Joint Accounts in Part B Account Terms in the Terms and Conditions. Risks associated with foreign currency accounts In deciding whether or not to open a Personal Deposit Account in a foreign currency, you should be aware of the risks set out below. However, this section does not purport to disclose all of the risks associated with currency transfers or transactions involving foreign currencies. We recommend that you obtain independent financial, legal and taxation advice before you enter into currency transfers or transactions involving foreign currencies. A balance held in a foreign currency may present the following risks: Past performance of a currency is not necessarily an indication of its future performance; and due to fluctuations in currency exchange rates, a rate of exchange when you hold a balance in a foreign currency may be different from the rate of exchange you may obtain subsequently when carrying out a currency transfer. Therefore, you must use your own independent judgment in respect of currency transfers and not rely on any advice, opinions or data supplied by HSBC. Closure of your Account We reserve the right to close your Account for any reasonable reason. For more details, see clause 20 Closing an Account in Part B Account Terms in the Terms and Conditions. 28
31 Goods and Services Tax (GST) Dollar amounts stated in any part of the PDS or the Terms and Conditions include GST where it applies, unless stated otherwise. You may be charged GST in addition to the fees or charges that you are required to pay where the fees or charges are expressed to be GST exclusive. Taxation considerations The summary of taxation considerations in this section is necessarily general in nature and does not take into account specific circumstances of each individual customer. We recommend that you obtain independent taxation advice in respect of your specific circumstances before opening an Account or entering into any currency transfers or transactions involving foreign currencies. Any income from your Account which is assessable must be declared in your relevant tax return or filing. Interest credited to your Account Interest credited to your Account during each financial year may be assessed for income tax purposes. In some circumstances (eg. if you are tax exempt) this interest may not be included as part of your income tax assessment. Withholding tax If you are an Australian resident you may, but are not obliged to, provide us with your Tax File Number (TFN). If you do not provide your TFN, we must withhold tax calculated at the highest marginal tax rate plus the Medicare levy from the interest and remit the withheld amount to the Australian Taxation Office (ATO). If you are not an Australian resident, we must withhold nonresident withholding tax (10% at the date of this PDS, unless an exemption applies or the rate reduced under the relevant double tax agreements) from the interest and remit the withheld amount to the ATO. If you have taxation obligations to a foreign regulatory or tax authority ( Tax Authority ) you agree that we shall be entitled without incurring any liability to you: (a) to deduct or withhold tax or any other sum or levy from your Account or from any payment or benefit that is payable to you by us or credited to your Account: and (b) to pay over or otherwise account for any such tax or equivalent sum to the relevant Tax Authority in accordance with the HSBC Group s tax and accounting obligations (including reporting) and whether calculated by us or as specified by a Tax Authority or by any law, legislation or regulation of Australia or of any foreign country or agreement with the Tax Authority of a foreign country. 29
32 Foreign exchange gains and losses Transactions (in particular withdrawals) in relation to foreign currencies may give rise to taxable gains or deductible losses. The treatment of these transactions for taxation purposes will depend on your individual circumstances and you should seek appropriate tax advice. Chinese currency This section applies to all personal savings and deposit accounts that can transact through Internet Banking, Phone Banking and branches, and specifically to the following account types: Foreign Currency Savings Account; Multi Currency Account; Flexi Saver Account; Foreign Currency Cash Management Account; HSBC Premier Foreign Currency Savings Account; and Term Deposit Accounts. Chinese currency (called Renminbi or CNY ) is now available for these accounts. This section explains the main ways in which using these accounts to transact in Renminbi differs from using them to transact in other currencies, as set out in this PDS. Minimum opening deposit Term Deposits CNY50,000 You can transact in Renminbi through Internet Banking, Phone Banking or in person at HSBC branches. In addition, Renminbi is subject to certain controls and there are limitations which currently apply to everyday transactions. Restriction No cash handling Destination of funds Australian Renminbi exchange limits Description HSBC Australia does not allow Renminbi cash deposits or withdrawals. Remitting Renminbi to mainland China and Macau is not permitted. Currently, Australia has no Renminbi exchange limits. 30
33 Remitting Renminbi HSBC Australia does not have a set limit for the value of overseas remittances of Renminbi. However, there may be cases where the receiving bank is limited to the value of Renminbi it is allowed to receive in any one payment. You should confirm if there are specific limits directly with any receiving banks. Should the remittance be rejected and the funds are returned due to restrictions set by a receiving bank, HSBC Australia will not be liable for an exchange loss suffered, principal lost or fees incurred. HSBC Australia will also not refund any remittance fees. It may take several days for such returned funds to be received into your account with HSBC Australia. Foreign exchange transactions in Renminbi Exchange rates and interest rates quoted by HSBC are based on offshore market pricing. You should be aware of the potential risks of investing in a currency that is not your usual currency. Fluctuations in exchange rates may also impact adversely when converting currencies to and from Renminbi. For example, due to foreign exchange fluctuations, the actual Australian dollar equivalent of a Renminbi deposit could be smaller than the original amount deposited in Australian dollars (i.e. there is a risk of loss of principal on an Australian dollar basis). Please also remember that past performance of a currency is not necessarily an indication of its future performance. Your contract with us If you open a Personal Deposit Account, the following documents make up the contract between you and us: Part 1 of this PDS i.e. the PDS part of this document; Part 2 of this PDS i.e. the booklet Personal financial services charges your guide; Part 3 of this PDS i.e. the interest rates sheet for the particular Personal Deposit Account; the Terms and Conditions; and your Account Opening Documents. We may change this PDS (Parts 1, 2 or 3), or the Terms and Conditions. 31
34 If you have a complaint or query If you have a complaint or query (e.g. if you believe that an EFT transaction is wrong or unauthorised or there is an error in an account statement), please raise your concerns with us. You can speak with any Branch Customer Service Manager or any Branch Manager in Australia or our Customer Relations Team, telephone or if you are calling from overseas: Alternatively, you can visit our website at and raise your concerns via the Contact Us icon. If your complaint is not resolved by raising your concerns with us, you can contact the Financial Ombudsman Service Limited (FOS) telephone , This is an independent and impartial body which provides a free external dispute resolution procedure. Complaints and queries concerning Visa Debit Cards can only be made by an account holder. If an account holder has a complaint concerning a matter relating to the use of a Visa Debit Card or if they believe there is an error on a statement of account relating to the use of a Visa Debit Card, they must tell us immediately in Australia by telephoning or contacting their HSBC branch or, if overseas, by telephoning We may decide to resolve the matter under the rules of the Visa International card scheme. If we do so, resolution of the matter will be governed by the time limits imposed by those rules and if an account holder delays notifying us of any apparent error, our ability to investigate and resolve the matter may be restricted. For this reason an account holder should report any suspected unauthorised transaction to us as soon as possible. For more information about complaints and queries concerning Visa Debit Cards, see the Dispute Resolution section of the Terms and Conditions. Definitions In this document: Account Opening Document means any account opening form (either in paper or electronic format), signature card, mandate or other document or agreement signed or entered into in connection with the opening or maintaining of a Personal Deposit Account or any linked Visa Debit Card. Debit Card means a Visa debit card or an ATM card issued by us for use at EFT terminals to access your Account. HSBC, we, us and our mean HSBC Bank Australia Limited (ABN AFSL ). PDS means Product Disclosure Statement. 32
35 Financial Services Guide About this Financial Services Guide (FSG) This FSG is designed to help you to decide whether to use any of the financial services which HSBC offers in it. It contains information about: how our employees are remunerated in relation to those services; and how complaints are dealt with. About us and the financial services we provide Our contact details are shown on the inside front cover. We are authorised to do the following in relation to Personal Deposit Accounts: open (i.e. issue), vary and close (i.e. dispose of) Accounts; and provide financial product advice. Remuneration Our employees receive a base salary and may be eligible for annual or other performance bonuses or rewards which may take into account the sales and referrals they make. If you have a complaint or query See page 101 in the PDS part of this document. 33
37 Personal Deposit Accounts Terms and Conditions 12 March
38 Contents Introduction 39 Part A: Definitions 39 1 Definitions 39 Part B: Account Terms 43 1 Account Opening 43 2 Joint Accounts 44 3 Trust Accounts 44 4 Partnership Accounts 45 5 Authorised Signatories 45 6 Deposits 46 7 Withdrawals 47 8 Operation of the Account generally 47 9 Accounts with Cheque Access Overdrawn Accounts Interest Interest Rates Fees and Charges Statements of Account Stopping Payment Foreign Currencies Foreign currency conversions Facsimile & Instructions Indemnities Set-off Closing an Account Blocking an Account Inactive and Dormant Accounts Payments HSBC Premier Cash Management Account Special Terms and Conditions PowerVantage Cash Management Account Special Terms and Conditions Transferring Accounts 62 36
39 Part C: Banking Electronically Terms 63 1 Introduction 63 2 Additional definitions used in relation to EFT Transactions 63 3 Acceptance 68 4 Daily Card Limits 68 5 Daily Limits for Phone Banking 69 6 Termination 69 7 Telegraphic Transfers 70 8 Users 71 9 Receipts Access to the Phone Banking Service Processing Instructions Recording Telephone Calls Bill payments - BPAY Scheme Security of Access Methods Reporting loss, theft, unauthorised use of a Card, breach of Access Code or PIN security etc Mistaken Internet Payments Liability for Unauthorised EFT Transactions Electronic system malfunctions Cards Access Methods & Limits Overseas transactions Receipts Using a card epayments Code 90 Part D: General Terms 90 1 Code of Banking Practice 90 2 Our Rights 90 3 Your Responsibilities 91 4 Your Confidential and Personal Information 91 5 Anti-Money Laundering, Terrorist Financing, Sanctions etc Costs and Expenses 96 37
40 7 Changes to these Terms and Conditions and the PDS 96 8 Electronic Communication 97 9 Commissions Miscellaneous Law and Jurisdiction Privacy 99 Part E: Dispute Resolution Making a Complaint HSBC customers Customer Relations HSBC s Investigations Results of HSBC s Investigations For Electronic Banking Customers only Financial Ombudsman Service EFT Transactions Visa Debit Cards Financial Claims Scheme 104 Part F: Payment Methods Key features and benefits Phone Banking Service Internet Banking Service Telegraphic Transfer Cheque EFTPOS Direct Debit Periodical payment Visa Debit Card 106 Part G: Collection and Use of Customer Information Terms and Conditions Collection, Processing and Sharing of Customer Information Data Protection Financial Crime Risk Management Activity Tax Compliance Miscellaneous Survival Upon Termination
41 Introduction These HSBC Personal Deposit Account Terms and Conditions (Terms and Conditions) set out the rights, terms, conditions and obligations attaching to your HSBC Personal Deposit Account (Account) and the electronic access methods available on the Account. When you open the Account with HSBC, you are entering into a contract with HSBC in relation to your Account. Your contract is made up of: these Terms and Conditions; the Product Disclosure Statement, for your particular kind of HSBC Personal Deposit Account. This includes the booklet Personal financial services charges your guide; your Account Opening Documents; and if your Account is a Term Deposit Account your New Term Deposit Confirmation. Together, these documents govern the relationship between you and HSBC in relation to the Account in your name and the way in which you access the Account. It is advisable for you to read these Terms and Conditions together with the other documents of your contract carefully. If you do not understand any part of them, or if you have any questions, please speak with a staff member of any HSBC branch or call our Customer Service Line on (or from overseas call ). If you are a Premier customer, please call or (if overseas). Part A: Definitions 1 Definitions 1.1 The following expressions have the following meaning where used in these Terms and Conditions: (a) (b) Account Opening Document means any account opening form (either in paper or electronic format), signature card, mandate or other document or agreement signed or entered into in connection with the opening or maintaining of your Account or any linked overdraft facility or Card. Additional Information means any documentation or information in addition to Personal Tax Information or Financial Information that 39
42 40 (c) (d) (e) (f) (g) (h) (i) (j) (k) (l) we hold or may reasonably require from you in order to comply with our Tax Reporting and Accounting Obligations. ATM Operator Fees means the fees that may be charged to your Account if you use an ATM that is owned or operated by another financial institution, bank or their service providers. Australian Consumer Law means the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth). Australian Dollars, AUD or $ means the lawful currency of Australia. Authorised Signatory means in relation to the Account any person who is designated as such in an account opening form or other Account Opening Document relating to the Account. Available Funds means at any time in relation to the Account, the credit balance of the Account at that time, less the aggregate amount of all cheques deposited to the Account which at that time have not been cleared and any other amounts which are not cleared or are reserved by HSBC for any reason. Banking Day means a day other than a Saturday or Sunday or a national public holiday. For the avoidance of doubt, the Queen s Birthday in New South Wales is deemed a national public holiday. If an account is in a currency other than Australian Dollars, Banking Day also does not include a national public holiday of the country of the currency or a US public holiday. In the case of the Euro (EUR), it does not include a public holiday in the Eurozone. Data Protection Legislation means all applicable data protection, secrecy, privacy and other laws to the same or similar purpose. Debit Card means a Visa Debit Card or an ATM Card issued to a User by HSBC for use at EFT Terminals to access your EFT Accounts. (Please refer to Part C Banking Electronically Terms for definitions of User, EFT Terminals and EFT Accounts.) Instructions means any instructions in respect of your Account which are provided to us by you and/or your Authorised Signatory by including but not limited to documents attached to the . Entity Status Information means any documentation or information that is relevant to determine your tax reportable status, including but not limited to Forms W8-IMY, W8-BEN, W8-BEN-E, W9 or as amended, supplemented or substituted from time to time