Source: https://www.hogan.com/lt-en/legal-area-ecommerce/terms-and-conditions-of-sale.html
Timestamp: 2019-04-26 10:34:37
Document Index: 137452948

Matched Legal Cases: ['art. 5', 'art. 9', 'art.5', 'art.5', 'art.8', 'art.11', 'art.5']

Effective as of November 8th, 2016
These Terms and Conditions of Sale regulate the supply and sale of products in this section store.hogan.com ("Store") of the website www.hogan.com (hereinafter, the "Site").
On the Store, ITALIANTOUCH, licensed by Tod's S.p.A., is selling HOGAN / HOGAN REBEL branded Products.
Tod's S.p.a, with registered office in Via Filippo della Valle 1, Sant'Elpidio a Mare (FM), fiscal code / vat and registration number under the companies register of Fermo (Italy) 01113570442, share capital EURO 66.187.078 fully paid up, R.E.A.: no. 114030 Fermo (Italy) data processing n. FM 004894 is owner of the Site and the Store, as well as owner of HOGAN / HOGAN REBEL brand.
2.2 The user is allowed to purchase more than one Product within the same order ("Multiple Order"). However, it is not possible to buy more than five items of the same Product in one order; moreover, in the case of a Pre-Order / Back-Order / Custom Made Product purchase, or in case of a Multiple Order containing a Pre-Order / Back-Order / Custom Made Product (art. 5 hereafter), Real Time Banking payment (art. 9 hereafter) will not be available to the user; therefore, such payment modality shall not be used for payment. Resellers, wholesalers or all those persons who intend to purchase the Products for the purpose of resale are not entitled to make purchases on the Site. It is therefore forbidden to these parties and all those persons who are not consumers to register on the Site or make purchases on the Site. Subjects mentioned in Article 10.11 are also forbidden to purchase on the Site.
3.3 The Country in which the user is surfing at the time of registration within the Store is hereinafter referred to as the	Registration Country. The Registration Country cannot be modified. Each user may use only one registration.
In any case, the registration credentials should be preserved with extreme care and attention, can only be used by the user and cannot be transferred to third parties. The user hereby undertakes to keep them secret and to ensure that no third party gains access to them. The user also undertakes to inform ITALIANTOUCH immediately if he/she has suspicion of or becomes aware of any illegal use or disclosure of the said data.
5.1. The Products offered in the Store are articles of clothing and accessories (such as, merely by way of example, shoes, small leather goods, bags, glasses, beauty and care accessories, perfumes and watches) of the brand HOGAN / HOGAN REBEL contained in the electronic catalogue published on the Store at the time when the user places the order.
ii. should the Product not become to be available again: the supply of a different Product, of equivalent or higher value, upon payment, in the latter case, of the difference, upon prior approval of the user. It is specified that, in this case, if the user chose the Real Time Banking Payment (where available) for the initial transaction and the price of the Product requested as a replacement is higher if compared to that of the product originally purchased, the contract regarding the Product originally purchased will be terminated (and, consequently, the order will be cancelled and the Total Sum Due payed will be refunded, as regulated in art.5.4 hereafter); subsequently, a new order, containing the Product requested by the user as a replacement, will be placed.
ii. should the Product(s) within the Multiple Order not become to be available again : the supply, in substitution of the unavailable Product(s), of a different Product(s), of equivalent or higher value, upon payment, in the latter case, of the difference, given prior approval of the user. It is specified that, in this case, if the user chose the Real Time Banking Payment (where available) for the initial transaction and the price of the Product requested as a replacement is higher if compared to that of the product originally purchased, the contract regarding the Product originally purchased will be partially terminated (and, consequently, the order will be partially cancelled and the Partial Sum Due payed will be refunded, as regulated in art.5.6 hereafter); subsequently, a new order, containing the Product requested by the user as a replacement, will be placed.
5.7 Without prejudice to what expressed in Articles 5.2, 5.3 and 5,4 above, ITALIANTOUCH reserves its right to offer the user the opportunity to purchase in advance Products belonging to new collections before they are even manufactured. The Products which can be purchased before their own manufacture will be listed in a dedicated section on the Site and/or will be identified with the "Pre-order" caption ("Pre-order Products"); in the Product Sheet of each Pre-order Product, as well as during the whole purchase procedure, and, anyway, before the user is bound to the purchase contract of the Pre-order Product, the date the Pre-order Product will be available will be notified. Pre-order Products can be purchased and paid by the user through the same payment methods specified in the Terms and Conditions of Sale, except Real Time Banking Payment, which will not be available for the purchase of Pre-Order Products.
5.8 Without prejudice to what expressed in Articles 5.2, 5.3 and 5,4 above, ITALIANTOUCH reserves its right to offer the user the opportunity to purchase Products which, even if not currently available in the electronic catalogue of the Site (because momentarily out of stock, for instance), can be selected by the user to be purchased. These Products will be listed in a dedicated section on the Site and/or will be identified with the "Back-order" caption ("Back-order Products"). In the Product Sheet of each Back-order Product, as well as during the whole purchase process and, anyway, before the user is bound to the purchase contract of the Back-order Product, the date the Back-order Product will be available again will be notified. Once the purchase contract is entered into, the user will receive an order confirmation e-mail, meeting the legal requirements as specified in Article 4.1 iv, but specifically referred to Back-order Products; this e-mail will be different from the one concerning Products other than Back-order Products which might be purchased by the user together with Back-order Products and/or Pre-order Products. Back-order Products can be purchased and paid by the user through the same payment methods specified in the Terms and Conditions of Sale, except for Real Time Banking Payment, which is not available for the purchase of Back-Order Products; the effective charge of the Total Sum Due for Back-order Products will take place as specified in the second paragraph of Article 5.7 above.
Custom Made Products 5.9 ITALIANTOUCH reserves its right to offer the user the opportunity to purchase Custom Made Products, namely products that, starting by a base model, the user can personalize with the options available from time to time ("Custom Made Products"). Custom Made Products will be listed in a dedicated section of the Store and/or will be identified with the "Custom Made" caption; in the Product Sheet of each Custom Made Product, as well as during the whole purchase procedure, and, anyway, before the user is bound to the purchase contract of the Custom Made Product, the date the Custom Made Product will be available will be notified. Custom Made Products can be purchased and paid by the user through the same payment methods specified in the Terms and Conditions of Sale, except Real Time Banking Payment, which will not be available for the payment of Custom Made Products. Once the purchase contract is entered into, the user will receive an order confirmation e-mail, meeting the legal requirements as specified in Article 4.1 iv, but specifically referred to Custom Made Products; this e-mail will be different from the one concerning Products, other than Custom Made Products, which might be purchased by the user together with Custom Made Products. The effective charge of the Total Sum Due for the Custom Made Products will take place only once the Custom Made Product is shipped. If the payment is made with credit card or PayPal, the user will be charged no amount before said date, but ITALIANTOUCH will merely check the validity of the card and the absence of possible blocks, as specified in article 9.2 hereafter. Those who purchase a Custom Made Product will be notified via e-mail of the supervening availability of the Custom Made Product(s) ("Supervening Availability Confirmation E-mail"). Unless otherwise specified in the Product Sheet and/or during the purchase process, all Custom Made Product(s) will therefore be delivered within 4-7 working days of receipt of the Supervening Availability Confirmation E-mail if the user has selected the standard delivery option or within 2-4 working days of receipt of the Supervening Availability Confirmation E-mail if the user has selected the express delivery option. In case the Custom Made Product is not manufactured, or in case of failed or delayed delivery, the provisions of which in Article 10.12 following will be applied. All other provisions in the Terms and Conditions of Sale will also apply. Users are reminded that, for Custom Made Products, both the right to replace the product (art.8.3 hereunder) and the right of withdrawal (art.11 hereunder) shall not apply.
It is specified that, if the user payed for the initial purchase with Real Time Banking Payment (where available) and the price of the Product requested by the user as a replacement is higher if compared to that of the product originally purchased, the contract regarding the Product originally purchased will be terminated (and, consequently, the order will be cancelled and the Total Sum Due paid by the user will be refunded); subsequently, a new order, containing the Product requested by the user as a replacement, will be placed.
As regards anything not expressly provided for in this paragraph, and for all replacements concerning Products with price being the same, or lower if compared to that of the product originally purchased, even if purchased with Real Time Banking Payment, the provisions of article 8.3 will apply.
This article 8.3 shall not apply to Custom Made Products, therefore the right to replace such products is excluded.
by credit card; the credit cards accepted by ITALIANTOUCH are specified in the footer, on the bottom right of every page of the Site;
with the exception of Pre-Order, Back-Order and Custom Made Products purchases, by any of the following Real Time Banking Payment methods:
iDEAL, only available if the user selected the Netherlands as Country of Purchase and has an online bank account with one of the companies supporting this service. The list of companies supporting iDEAL payment service is available at the page
"https://www.currence.nl/en/products/ideal/licences-ideal/", iDEAL Issuing Licencees section. SOFORT, available for the following Countries: Austria, Belgium, France, Germany, Italy, Netherlands, United Kingdom, Spain; and only if the user has an online bank account supporting this service. The list of companies supporting SOFORT payment service is available at the page "https://www.sofort.com/payment/banks/check/", by providing the Country of Purchase and the sort code or the name of the bank company the user wishes to verify;
If one or more of the payment methods listed above cannot be used, also possibly in regard to a specific Product or product type, this will be explicitly specified on the Site, at the beginning of the purchase procedure or, at the latest, before the user enters into the purchase contract and places the order. In any case, the payment methods which are not available will not be selectable during the purchase process. Moreover, if the user cannot complete the payment with one of the methods listed above, ITALIANTOUCH reserves the right to accept payments via European Bank Transfer, as specified in Article 9.3 and seq. In case of replacement of Product(s) upon the user's request, as regulated in Article 8.3 above, ITALIANTOUCH will proceed with the refund and subsequent charge as described in Article 8.3, last section, par. (i) and (ii) above.
9.2 In the case of payment by credit card, ITALIANTOUCH, at the time of order placement, will not charge the Total Sum Due but will merely check the validity of the card and the absence of possible blocks. The charge of the Total Sum Due will only be made at the time of shipping. It is hereby notified that the validity of the card and the absence of blocks are confirmed by a request for authorization of 1 Euro or 1 unit of local currency, which is refunded very promptly and which therefore does not constitute an additional cost to be borne by the user.
ITALIANTOUCH uses the safe payment service of the company Global Collect Services (Ingenico Payments), which involves the use of the SSL protocol. The reserved data of the credit card (card number, start date, expiry date, security code), or of the PayPal account (email address and password) are encrypted and transmitted directly to the payment handler without passing through the servers of ITALIANTOUCH. ITALIANTOUCH therefore does not have access to the data used by the user for payment of the Products, not even in the case that the user chooses the "One click buy" payment method, except for the case set forth in Article 9.7, with only reference to the card holder's data.
9.3.3 In case of payment via bank transfer, the delivery term of the Product(s) will be effective starting from the bank transfer receipt date on the part of ITALIANTOUCH or from the receipt date of the bank transfer receipt on the part of ITALIANTOUCH, depending on which of these two cases happens first. To facilitate the connection between bank transfer payment and the order, the user is required to specify:
It is advisable for users to promptly send to ITALIANTOUCH, via e-mail, the receipt of successfully completed bank transfer.
9.4 If the user wishes to pay with iDEAL Real Time Banking Payment, after selecting iDEAL payment option, the user will be displayed a box containing the list of bank companies supporting iDEAL payment service; the user will then be able to select the bank company of their choice, and will subsequently be redirected to a dedicated page of such bank, in order to fill in the form with their bank account details (account number and credit card number) and complete the payment. If the user wishes to pay with SOFORT Real Time Banking Payment, after selecting SOFORT payment option, the user will be redirected to a dedicated page hosted by SOFORT, and will be able to complete the payment after selecting the bank of their choice, their User ID, PIN number, account number, transaction confirmation code, and any other data the system will require, depending on the bank the user selected in the first place.
In both Real Time Banking Payment options described above, payment shall be completed immediatly. Home banking access data are encrypted and transmitted directly to the payment handler without passing through the servers of ITALIANTOUCH. ITALIANTOUCH therefore does not have access to nor memorizes such data. The Total Sum Due will be charged on the bank account selected by the user, at the same time of the conclusion of the contract. Unless otherwise specified and/or agreed upon with the user, in the case contract is terminated or in any other case of refunding, for any reason, the amount of the refund due to the user ("Refund Amount") shall be credited to the same account originally used for the payment of the purchase. The term for crediting the sum to this account depend exclusively on the company providing the service and/or the bank system. Once the credit order has been arranged in favour of the said account, ITALIANTOUCH shall not be deemed liable for any delays or omissions in the crediting of the refund to the User. For any such problems, the user shall directly contact the company providing the service.
9.5 In case of PayPal payment, the user will be redirected to the website www.paypal.com where he/she shall make the payment for the Products on the basis of the prescribed procedure regulated by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data inserted on the PayPal website will be processed directly by PayPal and will not be sent to or shared with ITALIANTOUCH. ITALIANTOUCH is therefore unable to know, or memorize in any way, the credit card details linked to the user's PayPal account, or the details of any other form of payment linked to the said account.
9.6 If payment is made through PayPal, the Total Sum Due will be charged by PayPal to the user's account at the same time as the conclusion of the online contract. In the case (contract is terminated or in any other case of refunding, for any reason, the amount of the refund due to the user ("Refund Amount") shall be credited to the user's PayPal account. The term for crediting the sum on the payment tool linked to this account depend exclusively on PayPal and the bank system. Once the credit order has been arranged in favour of the said account, ITALIANTOUCH shall not be deemed	liable for any delays or omissions in the crediting of the refund to the User. For any such problems, the user shall directly contact PayPal directly.
9.7 In order to guarantee the security of payments made on the Site and to prevent any fraud, ITALIANTOUCH hereby reserves the right to request the user, by e-mail, to send, using the same procedure, a copy (front and back) of his/her currently valid ID card, and, in case the order's holder is different from the credit card's / PayPal account holder, the ID card of the latter; ITALIANTOUCH may also ask, as an alternative or as an extention to what detailed above, the authorization code for the transaction related to the Order placed by the user. The e-mailed request will specify the term by which the document shall be sent to ITALIANTOUCH. This term will not, in any case, be more than 5 working days starting from receipt of the request by the user. While waiting for the requested information / document, the order shall be suspended. The user is required to send the information / document requested within the indicated term. If ITALIANTOUCH does not receive such information / documents within the term indicated in the e-mailed request or receives expired or not valid documents, the contract shall be considered legally terminated pursuant to and in accordance with Section 1456 of the Italian Civil Code and the order shall be subsequently cancelled, without prejudice to the right of ITALIANTOUCH to claim damages that ITALIANTOUCH may incur due to the non-compliance of the user. The contract, termination of which the user shall be informed by e-mail, within and no later than 5 working days from the expiry of the term for sending the information / documents requested by ITALIANTOUCH, shall lead to the cancellation of the order and the refund of the Total Sum Due which may already have been paid by the user, with the application of the refund methods specified in Article 5.4, if compatible. If ITALIANTOUCH receives valid information / documentation within the indicated term, the terms of delivery applicable to the Product shall start from the date of receipt of the said information / documentation.
10.10 The user takes good notice that collection of the Product is his/her specific obligation deriving from the purchase contract. In the case of non-delivery due to the absence of the consignee at the address specified in the order form, the courier shall leave a notice of passage in the letterbox containing a contact number. The courier shall therefore make a second attempt to deliver the goods. After two failed attempts to deliver the product, the parcel shall be placed in the "unclaimed goods" section. The Customer Service department shall therefore send an e-mail to the user in order to unblock the unclaimed parcel and ensure that the parcel is delivered as soon as possible. If necessary, the Customer Service department shall arrange with the User a change in the delivery address. If this attempt should fail or the user does not reply to the Customer Service department's attempt to make contact, the Product shall be returned to ITALIANTOUCH and, in any case, 30 working days after the first attempt of delivery, the contract shall be deemed to be terminated and the purchase order shall be considered cancelled in accordance with Section 1456 of the Italian Civil Code. ITALIANTOUCH shall therefore proceed, within 15 working days following the termination of the contract, to refund the Total Sum Due paid by the user, deducting the expenses for the unsuccessful delivery of the Product, the expenses for returning the product to ITALIANTOUCH and any other expenses it may have incurred due to the absence of the consignee. The user shall be informed of the termination of the contract and the sum of the refund by e-mail. The refund shall be credited to the same means of payment used by the user for the purchase. If the user has paid via bank transfer, ITALIANTOUCH will request the user to provide his/her bank account details necessary for the refund. Any delays in crediting the amount may depend on the bank, the type of credit card or the payment method used. In any case, the value date of the credited sum shall be the same as the charged sum.
iv. offer the user, in addition to what expressed in Article. 10.12 above, the supply of a different Product of equal or higher value, upon payment, in this latter case, of the difference upon the user's express acceptance, if the delay is higher than 10 working days in respect to the New Delivery Term or, in any case, higher than 20 working days in respect to the original delivery date. It is specified that, in this case, if the user chose the Real Time Banking Payment (where available) for the initial transaction and the price of the Product requested as a replacement is higher if compared to that of the product delivered with delay, the contract regarding the Product originally purchased will be terminated (and, consequently, the order will be cancelled and the Total Sum Due payed will be refunded, as regulated in art.5.4 heretofore); subsequently, a new order, containing the Product requested by the user as a replacement, will be placed.
· By e-mail, writing to hogan@store.italiantouch.com or filling in and sending the contact request form available in the "Contact Us" section of the Store;
· By phone, calling 0 800 36 81 792 (Monday through Friday, from 8 am to 5 pm, holidays not included);