Source: http://www.google.com/patents/US6968052?dq=KOI-18
Timestamp: 2016-05-25 06:09:21
Document Index: 87271263

Matched Legal Cases: ['arty 4', 'arty 4', 'arty 4', 'arty 2', 'arty 2', 'arty 2', 'arty 2', 'arty 2', 'arty 2', 'arty 2', 'arty 2']

Patent US6968052 - Method and apparatus for creating a presence monitoring contact list with ... - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inPatentsMethod and apparatus to generate a dynamic contact list of contact and presence information about contact events in a communication system when a calling entity unsuccessfully attempts to communicate with a called entity. When such a contact event occurs, a routing processor or call agent generates contact...http://www.google.com/patents/US6968052?utm_source=gb-gplus-sharePatent US6968052 - Method and apparatus for creating a presence monitoring contact list with dynamic membershipAdvanced Patent SearchPublication numberUS6968052 B2Publication typeGrantApplication numberUS 09/768,417Publication dateNov 22, 2005Filing dateJan 24, 2001Priority dateJan 24, 2001Fee statusPaidAlso published asUS20020097856Publication number09768417, 768417, US 6968052 B2, US 6968052B2, US-B2-6968052, US6968052 B2, US6968052B2InventorsR. Wullert II JohnOriginal AssigneeTelecordia Technologies, Inc.Export CitationBiBTeX, EndNote, RefManPatent Citations (6), Referenced by (117), Classifications (22), Legal Events (10) External Links: USPTO, USPTO Assignment, EspacenetMethod and apparatus for creating a presence monitoring contact list with dynamic membership
US 6968052 B2Abstract
Method and apparatus to generate a dynamic contact list of contact and presence information about contact events in a communication system when a calling entity unsuccessfully attempts to communicate with a called entity. When such a contact event occurs, a routing processor or call agent generates contact information about the contact event, including the calling party, called party, time of the contact event, and purpose of the contact event. A presence management processor also generates the presence information about the calling party's subsequent availability for return communication, including if a calling party is available for return communication, when the calling party is available for return communication, how long the calling party is available for return communication, and how the calling party is available for return communication. This contact and presence information is displayed to the called party in a dynamic contact list that includes contact and presence information for a plurality of contact events and calling parties, respectively. The called party is thereby able to determine what contact events occurred while the called party was unavailable for communication, and in what manner to return communicate with those calling parties that attempted to communicate with the called party while it was unavailable.
The present invention generally relates to electronic communication systems and, specifically, to electronic messaging and answering systems.
One of the most recent and popular developments in the area of real-time communication systems has been the evolution of Internet instant messaging systems. These systems enable a plurality of users to communicate with their “buddies” across a computer network by sending instant text messages back and forth in real time. Popular instant messaging systems such as MICROSOFT NETWORK INSTANT MESSENGER (MSN MESSENGER) and AMERICA ON LINE INSTANT MESSENGER (AOL MESSENGER) incorporate similar methods, wherein an individual user creates a personal “buddy list” of “buddies” to whom the user desires to send instant messages. “Buddies” are merely other users that are members of the computer network and therefore available for instant messaging communication. The “buddy list” displays buddy availability information from which a user determines if a particular buddy is available for instant messaging. If a buddy is available for instant messaging, the user is then able to communicate with their buddy via real time text messages.
When a user connects to the network and runs the client software, the user logs into the central server system using the user's unique user name, thereby announcing the user's availability to other users for instant messaging. The central server then examines the user's buddy list and determines which of the user's buddies are also online and available for instant messaging. This information about buddy availability which is presented to the user is known as “presence information.” Typical presence information displayed to a user includes information such as whether a buddy is online and available for communication, whether a buddy is online but unavailable for communication, and whether a buddy is offline.
One common situation that exemplifies the manual status mechanism problem described above is a “messaging tag,” wherein users repeatedly attempt to contact each other by sending text messages, but never communicate directly in real-time. For instance, when a buddy becomes unavailable but fails to change his or her presence information from “online and available” to “online but unavailable,” a user may attempt to communicate in real-time with the buddy under the mistaken impression that the buddy is available. Instead of communicating with their buddy, however, the user instead sends a non-real time message that is unanswered. When the buddy returns and finds the message, the buddy may still believe the user is online and attempt to return a message to the user. The user is often unavailable at that point, however, and the buddy's message is also sent in non-real time and is never read by the user. This self-perpetuating process continues until the user and buddy finally communicate in real-time or give up.
These and other deficiencies in instant messaging systems, as well as other communication systems that lack presence information, are addressed by the present invention, which is a method and apparatus for creating a presence monitoring contact list with dynamic membership, herein referred to as a “dynamic contact list.” This dynamic contact list includes contact information about contact events in the case of a calling party unsuccessfully attempting to communicate with a called party, as well as presence information about the availability of calling parties that attempt to communicate with the called party. The called party uses the dynamic contact list information to determine what, when, why, and how calling parties attempted to communicate with the called party, and the availability status of calling parties for return communication by the called party.
The dynamic contact list displays contact information as a list of dynamic contact entries. Dynamic contact entries may be generated for each contact event that occurs, or may be generated according to certain criteria including particular calling agents, contact event times, and contact media. Each dynamic contact entry includes contact information about what, when, why, and how a calling party attempted to communicate with the called party. This information may be listed separately according to each contact event, or grouped together according to certain criteria including the calling party, contact event times, and contact media. In addition, the called party may have a “screen saver” option, wherein calling parties can leave detailed contact information to supplement the contact information automatically generated from the contact event itself.
Referring now to FIG. 1, therein is shown a system in accordance with this invention and including a plurality of calling parties 2 that are networked to a plurality of called parties 4, of which one such called party is depicted. The system also includes a call routing processor 6 that generates contact information for contact events by monitoring calls placed by the calling parties 2 to a called party 4, and a presence processor 8 that generates presence information for the calling parties 2 by monitoring and determining the presence status of the calling parties 2. The system further includes a data terminal 15 which includes a dynamic contact list display 10 for each called party 4 and a data terminal 17 which includes a dynamic contact list display 10 for each calling party 4.
For each calling party included in the presence database 18, the status processor 16 collects presence data about the calling party 2 via the network connections 12, which data is received through the communication module 14. This presence data may be simple real-time presence data such as “online and available,” “online and unavailable” and “offline,” or complex non-real-time presence data such as the calling party's agenda, schedule, time limit for monitoring, and privacy limits when monitoring the calling party which can be obtained from the calling party or various utilities associated with the calling party. The status processor 16 processes this presence data to determine relevant presence information for the calling party 2. Presence data or processed presence information may also be stored in the presence database 18 for later processing by the status processor 16 and distribution by the communication module 14, respectively.
After determining the presence information for the calling party 2, the presence processor 8 is able to determine those called parties 4 that should receive this information using the contact event data stored in the presence database 18. The status processor 16 then communicates the presence information for the calling party 2 to the appropriate called parties 4 via the network connections 12, thereby notifying them of the presence status of the calling party 2. The presence information communicated can once again be simple, real-time information such as “online and available,” “online but unavailable,” and “offline,” or complex non-real-time presence information such as a range of availability and unavailability times and future presence information for the calling party 2. Whenever the presence processor 8 determines that the presence information for the calling party 2 has changed, it communicates the new presence information to the appropriate called parties 4, thereby updating the presence information for the calling party 2.
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AlamResponses and controls of incoming information* Cited by examinerClassifications U.S. Classification379/210.01, 379/215.01, 379/88.17, 379/93.23, 379/142.08International ClassificationH04M3/48, H04M3/42, H04L29/08, H04L12/58Cooperative ClassificationH04L69/329, H04L67/24, H04L51/04, H04L12/581, H04M3/42093, H04M3/42195, H04M3/48, H04M3/42365European ClassificationH04L51/04, H04L29/08A7, H04M3/42G, H04L29/08N23, H04L12/58BLegal EventsDateCodeEventDescriptionFeb 26, 2001ASAssignmentOwner name: TELCORDIA TECHNOLOGIES, INC., A CORP. OF DE, NEW JFree format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:WULLERT, JOHN R. 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