Source: https://www.carparts2u.com.au/files/content.php?con_name=terms-and-conditions
Timestamp: 2017-02-20 10:53:54
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Terms and Conditions | Car Parts & Auto Spares Penrith Sydney NSW
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Carparts2u always seeks to sell quality items at the very best price. These items are of australian standards for quality, fit for purpose, and matching their description. In line with the Australian Consumer Law, we will work with you to resolve any issue to the satisfaction of both parties.
The terms and conditions included in each listing, the website user agreement and the winning bid constitute the contract between carparts2u and the winning bidder for the provision of products. Winning bidders are assumed to agree with full terms and conditions when buying or bidding on carparts2u products. While all care is given, any errors or omissions in the product listing are unintentional.
Carparts2u offers a 12 month warranty on Radiators used for private customers use from the date of purchase.All conditions below are based upon the product being faulty and/or not performing as described. If your item arrived damaged or not as described, please refer to the Policy.
The warranty cover does not extend to damage caused by accident, misuse, neglect, natural disaster or act of God or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.
No Questions Asked – 7 Day Money Back Guarantee
If for any reason you’ve changed your mind following purchase, we’re happy to work with you to return the item. To qualify for this offer, it is important to follow the guidelines below:
We must be notified within 7 days of you receiving the item that you intend to return it. The item must then be returned within 7 days following this notification (see Returning Items*).
Handling fees will apply when returning: Buyer will pay return postage unless otherwise stated or if part is damaged. The return postage will be deducted from the total refund provided if we Carparts2u organise return freight or if buyer pays for return delivery then Carparts2u will give complete refund for part only
carparts2u can provide details allowing return of the item at no cost to the customer (where freight costs apply).
Where the customer has contributed to the failure, or been misleading in their description of their issues, carparts2u may withhold a portion or all of the refund. If the warranty claim is rejected, the item is to be returned to the customer at the customer’s expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to carparts2u within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.
Where money is owed to carparts2u for repairs and/or postage, carparts2u is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.
Until the nature of any fault is determined, the resolution carparts2u can offer may vary. Where necessary, the item may need to be returned to determine fault/issue (see Returning Items below regarding freight costs).
Once the fault/issue is clarified, carparts2u may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Where the customer has contributed to the failure, or been misleading in their description of their issues,carparts2u may not accept the warranty claim. If the warranty claim is rejected, the item is to be returned to the customer at the customer cost. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to Carparts2u within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.
Where money is owed to carparts2u for replacement and postage due to incorrect fitting of product, carparts2u is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.
The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by carparts2u service.
At no time is carparts2u liable to pay any labour cost to fitting or re-fitting of a faulty product.
Send an email to carparts2u.com.au stating your order number, the item/s you wish to return, and the reason for the return
Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation (invoice) number which must be included on the address label. All other relevant information will be sent to you at this time.
carparts2u will not accept the return of any item/s without an RMA attached.
To enable carparts2u to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.
carparts2u is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky.
Where goods are sent through Australia Post , the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office.
To ensure a smooth transaction, please follow the payment instructions laid out in thecheckout. If you are new to the website and unsure how to purchase, please send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist.
We accept payments through credit card, PayPal, bank deposit, and money order cash on pickup. Once your payment has cleared, we will ship your item within 2 business days. carparts2u is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.
Some of our items sell with varying freight costs. Simply enter your postcode into the Postage Calculator on most listings to determine the cost to your area. As the ebay system does not accept variable freight costs in the initial check-out, you will receive an automated email following your purchase which outlines the simple instructions to forward the additional postage costs.
Carparts2u makes a record of your visit and logs the following information for statistical purposes only: user's server address; user's top level domain name, date and time of visit to the site, pages accessed, documents downloaded and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs. Carparts2u will only record your personal details or email address if you complete and submit any forms on this website or send an email to any of Carparts2u's email addresses. Any information you transmit to Carparts2u will be used only for the purpose for which you have provided it. We will not use your personal details or email address for any other purpose and will not disclose it without your consent. Carparts2u will not disclose these registered or stored details to any third party without your prior consent.
As always, if you have any questions, please send a message to our customer service team who are always happy to help.
Hunter Projects PTY LTD trading as Carparts2u A.B.N 89 092 085 820 address; 8 production pl Jamisontown N.S.W 2750 © Copyright Carparts2u - CP2U - 2017 | Australian Online Store for New & Aftermarket Car Parts and Replacement Auto Spares | Ph: 02 4721 0206 | RESOURCES | SITEMAP
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