Source: https://www.apuliaslowtravel.com/termini-e-condizioni/?lang=it
Timestamp: 2019-11-18 06:30:43+00:00
Document Index: 63652697

Matched Legal Cases: ['art. 13', 'art. 12', 'art. 5', 'art. 37', 'art. 3', 'art. 21']

Termini e condizioni - ApuliaSlowTravel
APULIA SLOW TRAVEL SRL
(ai sensi dell’art. 13 Regolamento (UE) 2016/679)
Il Regolamento (UE) 2016/679 (RGPD) prevede il diritto alla protezione delle persone fisiche con riguardo al trattamento dei dati. In ottemperanza a tale normativa, con rifermento ai Suoi/Vostri dati personali a noi forniti, Apulia Slow Travel S.r.l., desidera preventivamente informarLa/Vi, ai sensi dell’art. 12 e 13 RGPD, che tale trattamento sarà improntato ai principi di liceità, correttezza, trasparenza e di tutela della Sua riservatezza e dei Suoi/Vostri diritti così come sanciti dall’art. 5 RGPD.
Il “Titolare del trattamento” è la Società Apulia Slow Travel S.r.l. socio unico, con sede legale in Ostuni, Brindisi, Via Franesco de Sanctis 57, CF/P.IVA: 02439470747
Telefono: +39 0831 198 18 44
Cell: +39 340 72 71 671
Lettera/Raccomandata AR: Via Franesco de Sanctis 57 – 72017 Ostuni BR
Email: amministrazione@apuliaslowtravel.com
Il “Titolare del trattamento”, nel rispetto di quanto previsto dall’art. 37 RGPD, ha provveduto a nominare il Responsabile della protezione dei dati (DPO) nella figura del signor Michele Piva – direttore tecnico della stessa Apulia Slow Travel
Dati di contatto del DPO: amministrazione@apuliaslowtravel.com
La presente informativa è resa per tutti i servizi di Apulia Slow Travel S.r.l., inclusi i servizi di prenotazione dei servizi offerti tramite il presente portale web, per i quali è data informativa separata al momento del conferimento dei dati da parte dell’Utente che va a integrare la presente.
Oltre alle suddette modalità, Apulia Slow Travel S.r.l. raccoglie i dati anche attraverso la comunicazione spontanea da parte dell’Utente che sceglie di contattare la Società tramite l’invio diretto di comunicazioni email oppure attraverso l’utilizzo dei canali telefonici o via chat resi disponibili nella presente piattaforma web.
I dati raccolti saranno trattati esclusivamente per dar seguito alle richieste di informazioni da parte degli Utenti in merito alle modalità di fruizione dei servizi. In ogni caso, i nostri operatori invieranno un preventivo via email al cliente il quale, per prenotare, è indirizzato sulle pagine del sito dove potrà completare la prenotazione.
Apulia Slow Travel S.r.l. verifica periodicamente gli strumenti mediante i quali i dati vengono trattati e le misure di sicurezza per essi previste di cui prevede l’aggiornamento costante; verifica, anche per il tramite dei soggetti autorizzati al trattamento, che non siano raccolti, trattati, archiviati o conservati dati personali di cui non sia necessario il trattamento o le cui finalità siano nel caso esaurite; verifica che i dati siano conservati con la garanzia di integrità e di autenticità e del loro uso per le finalità dei trattamenti effettivamente svolti.
Apulia Slow Travel S.r.l. garantisce che i dati che, anche a seguito delle verifiche, risultino eccedenti o non pertinenti o non indispensabili non saranno utilizzati salvo che per l’eventuale conservazione, a norma di legge, dell’atto o del documento che li contiene.
I dati a Lei/Voi richiesti saranno conservati in una forma che consenta la Sua/Vostra identificazione per un arco di tempo non superiore al conseguimento delle finalità, decorso il quale i Suoi dati saranno definitivamente distrutti o resi in forma anonima.
In particolare, con riferimento al trattamento dati eseguito per dar seguito alle richieste di informazioni da parte degli Utenti in merito alle modalità di fruizione dei servizi, i dati personali saranno conservati per un tempo massimo di 36 mesi o sino al completamento delle operazioni di prenotazione dei servizi richiesti.
Ove necessario, per le finalità dichiarate, alcuni trattamenti dei Suoi dati personali potranno essere effettuati anche da soggetti esterni ai quali il Titolare affida talune attività (o parte di esse) funzionali alla fornitura dei servizi richiesti dal cliente. In tal caso, gli stessi soggetti esterni, i quali opereranno in qualità di Responsabili del trattamento, essenzialmente ricompresi nelle seguenti categorie: Società di recupero credito, studi legali, Società di Consulenza (in particolare, contabile e fiscale), Società cessionarie dei crediti, Fornitori di servizi, Content Provider.
La comunicazione dei dati personali per le finalità sopra indicate ha natura facoltativa ma necessaria per consentire alla Società di fornire l’assistenza richiesta. L’eventuale mancata o errata comunicazione da parte Sua di una delle informazioni a noi necessarie avrà come principali possibili conseguenze l’impossibilità di usufruire dei servizi di assistenza richiesti e dar seguito al rapporto contrattuale.
Per l’esercizio dei suddetti diritti, l’interessato potrà contattare il Titolare del Trattamento al seguente indirizzo email: amministrazione@apuliaslowtravel.com Per ogni ulteriore informazione e comunicazione in merito ai propri dati l´Interessato potrà contattare il Titolare del trattamento mediante i canali di comunicazione sopra indicati.
Art. 15 RGPD – Diritto di accesso dell’interessato
Art. 16 RGPD – Diritto di rettifica
L’interessato ha il diritto di ottenere dal titolare del trattamento la rettifica dei dati personali inesatti che lo riguardano senza ingiustificato ritardo. Tenuto conto delle finalità del trattamento, l’interessato ha il diritto di ottenere l’integrazione dei dati personali incompleti, anche fornendo una dichiarazione integrativa.”
Art. 17 RGPD – Diritto alla cancellazione («diritto all’oblio»)
Art. 18 RGPD – Diritto di limitazione di trattamento
Art. 20 RGPD – Diritto alla portabilità dei dati
Art. 21 RGPD – Diritto di opposizione
Art. 22 RGPD – Processo decisionale automatizzato relativo alle persone fisiche, compresa la profilazione
TERMS AND CONDITIONS OF APULIA SLOW TRAVEL
We are Apulia Slow Travel, 87-90, 72017 Ostuni (BR) Italy/ Apulia Slow Travel by Apulia Slow travel srl socio unico is a registered and officially licensed Tour Operator in Italy
The Legislative Decree no. 111 of 17.03.95, concerning the execution of the Directive 90/314/CE, for consumer protection states that both the organizer and the seller of the tourist package asked by the customer, must be licensed for carrying out their activities (art. 3/1, letter A, 111/95 Legislative Decree).
Besides these general conditions, the sale contract of a tourist package is also regulated by the clauses pointed out in the journey documentation email, sent to the customer. This contract, concerning the arrangement of travel, holiday and single tourist service sales, is also regulated by the Law of 29th Dec.1977 no. 1084, ratified and executed by the Travel Contract International Convention (CCV), subscribed on the 20th April1970 in Bruxelles.
In addition to the above mentioned CCV, the sale contract of a tourist package is also regulated by Legislative Decree n.111/95, emanated as an enforcement of the Directive n.90/314/CE concerning the journey and holidays.
Furthermore, the contract at distance signed by the consumer, for all the applications to the contracts for free time services, is subject to the Legislative Decree n. 185 of the 22nd of May 1999, concerning the “Implementation of the 97/7/CE directive about the consumer protection in regard contract at distance”, and to the Legislative Decree n.70 of the 9th of April 2003 concerning the “Implementation of the 2000/31/CE directive about some juridical aspects of the information society in the home market, particularly referred to the e-commerce”. We and you are subject to international conventions, when they apply. This may limit the amount of a claim you may be make, against us or anyone else. The most we will have to pay you for many claims for personal injury will not exceed
what a carrier would pay under, for example, the Warsaw Convention of the 12th October 1929 for international travel by air. Please note: where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question.
The following booking conditions, together with the information set out on the relevant Tour page of Apulia Slow Travel website will form the contract between you and us for your holiday with us.
“Meeting Point” means the place specified by us in the Tour Pack as the place we will meet and start your holiday, e.g. the specified airport, where a driver will pick our customers up.
“Start Date” means the date you start your holiday.
“Tour” means a holiday organised by Apulia Slow Travel.
What is in the holiday
travel from the Meeting Point to your return to the departure point (which is likely to be the same place);
accommodation and some meals (unless otherwise stated in the itinerary);
services of one or more tour guides meals (unless otherwise stated in the itinerary);
Flights from or to the Tour destination (unless otherwise stated in the itinerary);
all other costs incurred before you board transport at the Meeting Point (usually the airport where our driver picks you up) and after you return to the departure point (also usually the airport)
The last date for payment of the balance of the cost of your holiday will be due to us at least 30 days before the Tour Start Date. We will tell you that last date for payment after we have confirmed our acceptance of your booking.
A minimum number of 2 participants are required in order for a Tour to be viable. In the unusual event that we cancel a Tour, we shall return the full amount of your deposit or other payment.
You can book at any time. You send us an email with your enquiry for a tailor-made holiday itinerary and we will send you an offer or you can book one of our standard packages. You can either book right away or ask for amendments or additional services. As soon as you think that our offer meets your requirements, you can book your holiday. We will send you a confirmation email and an invoice. When we receive your deposit of 25% of the total amount (for bookings that are not considered short term bookings, meaning bookings up to 31 days prior to your start date), we will send you a confirmation invoice which confirms your booking. The contract between us comes into existence at that time. You undertake to pay for the holiday you have booked and we undertake to provide you with the holiday we describe in our email and or our website.
The balance payment for all tours is due at latest 30 days before departure and the payment currency is Euro. If you are making your booking within this period, full payment will be necessary immediately.
You can give us your personal details, insurance, special requests, medical conditions, next-of-kin and passport details and you can book by completing a form we shall send to you or by simply sending us an email with all the relevant information.
For bookings made within 30 days prior to your departure, we require full payment within 24 hours of a booking confirmed by us. For some tours we are able to make provisional bookings. Availability and prices of accommodation and other services can change significantly according to season, room quality and availability, so we book them as soon as possible after a tour becomes viable. You are therefore liable to us for the cost of the deposit as soon as you receive our invoice for the whole tour.
If you book a holiday less than 30 days prior to the departure date you must send us the full payment at the time of booking. We will send you a confirmation email within 48 hours. If you do not receive any confirmation letter within this period, please let us know by contacting us: phone +39 340 7271671 or +39 320 0859610 or by sending us an email to booking@apuliaslowtravel.com
Apulia Slow Travel strongly advices you that you take out appropriate travel insurance. We cannot approve the cover you have bought and are not responsible if it is inadequate, because insurance companies are third parties.
Cover should be obtained not only against normal travel risks, but against additional risks appropriate to the destination country.
Payment Protection/ Guarantee Fund
In order to comply with European and Italian law all payments received by us will be insured against the risk of our insolvency. In the event of our insolvency, protection is provided for our non-flight packages excluding prearranged travel to and from your destination. Please note that packages booked are protected only when purchased directly from us. The protection provided is for refund of money paid if you have not yet travelled or repatriation to the start point of your tour, if it is underway.
In case of insolvency or bankruptcy of the organizer, the customer can turn to the “National Guarantee Fund For the Consumer of the Tourist Package”, in accordance with the Ministerial Regulation n.349 of the 23 July 1999
for the achievement of the following needs:
POLIZZA RESPONSABILITÁ CIVILE ORGANIZZATORI E INTERMEDIARI DI VIAGGIO – AMIERRECI
1505001554/E
Apart from urgent circumstances, when it is possible to address directly the competent diplomatic representations, to obtain the Found intervention you have to write a demand. It must be presented describing the situation, expenses, and including the original travel contract and all the payments made, to the following address:
Ministero delle Attività Produttive,Direzione Generale per il Turismo , Ufficio C1 -Tutela del Turista, Via della Ferratella, 51 00184 Rome. Italy.
The procedures to make use of the Fund are fixed by means of the President of the Council of Ministers Decree, in conformity with art. 21 no. 5, Legislative Decree 111/95).
We will try to accommodate any change you are compelled to make, but we cannot promise to do so. Please note that a change on short notice may be viewed as a cancellation and create a new booking, charging a 100% cancellation fee.
Only the person who made a booking may cancel. The cancellation takes effect from the date at which a written notification reaches our office. If you cancel, your deposit and any flight costs which have been invoiced, will be forfeit.
Up to 30 days: deposit already paid (the deposit is not refundable)
29 – 4 days: 75% of tour cost
3 – 0 days: 100% of tour cost
We reserve the right to change travel and tour arrangements. This is necessary because many of our tours involve variables which are outside our control. These include, weather, political issues, currency problems, floods, earthquakes, fires or accommodation issues.
If such problems occur during a tour, we will make alternative arrangements so as to comply as closely as possible to the description of the tour in our offer sent by email and on our website.
Tour Information and limitations on our liability
After having received full payment, we shall send you a pack of information relating to your Tour. This information will include:
location of Meeting Point and time of meeting, if you have booked a driver with a private car;
As for all the special offers if a minimum amount of 6 participants has not been reached we reserve the right to cancel the vacation even if a deposit has been paid . In this case the client would receive the deposit back.
We want you to enjoy a perfect holiday with Apulia Slow Travel We shall do our best to make your holiday special for you. Nonetheless, we must make clear the limitations in law. We are not liable to you for:
services we have not provided. The services and features included in your Tour are those specified in our website or in the offer we sent to you by email. If you choose to buy other goods or services during your holiday, those are not part of the package we provide, even if arranged at your request through our Tour leader. Accordingly we are not liable to you for any happening in connection with that service or those goods.
Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or
indirectly from any aspect of your holiday.
We shall try our utmost to provide a happy and fulfilling holiday, but if we fail in any way, do please raise any issue with your Tour leader or phone us at the number +393407271671 or +39 320 0859610. If your complaint cannot be satisfied it is not dealt with to your satisfaction at the time of reporting it to the leader(s)^or our employees, then you should give us full details in writing, immediately on your return. We cannot respond to verbal complaints.
The place of jurisdiction is where the tour operator is registered. Apulia Slow Travels srl is registered in Brindisi, Italy.
Delay, Interruptions, Force Majeure
There is no guarantee that trains or ferries will depart at the time specified. If they do not, we are not liable to you for any delay or cancellation or for any failure to take what you think are the best actions to have taken in particular circumstances.
We will provide whatever assistance we can. All expenses involved in doing so will be your responsibility.
Apulia Slow Travel shall not be liable for any claims, losses, damages, costs, expenses, delays, trip interruptions or loss of enjoyment of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts of restraints imposed by government authorities.
To satisfy the majority of our clients, we apply “no smoking” rules in the way that they are applied by law in Italy.
If at any time, it is our opinion (given by any of our staff or Tour leaders) that you are acting in a way which may cause accident, injury, discomfort or extreme displeasure to any other Tour member, we may exclude you from the programme for the remainder of the Tour. You will understand that this extreme action will not be taken lightly but may be necessary to protect the health, safety or enjoyment of other clients.
Laws, standards, culture and attitudes are different in many countries from what you reasonable expect at home.
We are not responsible for standards of service, safety, hygiene and behaviour which may be different than those you are used to or which you expected.
Please note that we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
Accommodation will be in good quality hotels. We can also book bed and breakfast accommodation in charming small trulli or masserie. We will discuss your exact accommodation requirements when you have made a booking, but please note:
single rooms are normally available at an extra cost.
We may decide to make changes to the itinerary to accommodate either of the above possibilities. We will tell you of any such change as soon as we decide to make it. If that happens, you may transfer to an alternative holiday. If your chosen alternative is of a lower price we will refund the difference. If it is of a higher price, you must pay the difference.
You consent to the processing of his personal data (in manual, electronic or any other form) relevant to this agreement, by us.
This agreement does not give any right to any third party, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that act.
The validity, construction and performance of this agreement shall be governed by the laws of Italy and the Agent agree that any dispute arising from it shall be litigated only in Italy.
remember to apply for any necessary visa in good time;
check with your GP what vaccinations and medication you may require and allow time to obtain them. Details are also available from the National Travel Health Network and Centre www.nathnac.org.
If you are a national of an EC country and are taking an Italian tour, you should take your European Health Insurance Card (EHIC) available online. It is your responsibility to ensure that you obtain all necessary inoculations, take all necessary medication and follow all medical advice in relation to your holiday. Remember to bring certificates and confirmations with you in your hand luggage.
If you need professional medical care whilst on a tour, we will try to obtain it and inform your travel insurers as quickly as practically possible, should you not be able to do so yourself. Please ensure that you provide us with your next of kin details so that we can make arrangements for them to be contacted in an emergency.
You agree to repay to us all costs we incur in providing this assistance, including payment for any additional transport. These costs must be reimbursed to the company. We will give you a receipt on your return, for you to pass to your travel insurers.
Compulsory note according to the Italian Law n.269/98, article 16.