Source: https://www.costacruises.se/general-conditions/costaclub.html
Timestamp: 2020-07-07 13:26:03
Document Index: 112992313

Matched Legal Cases: ['Art. 1', 'Art 2', 'Art. 3', 'Art. 4', 'Art. 5', 'Art. 6', 'Art. 7', 'Art. 8', 'Art. 9', 'Art. 2', 'Art. 10', 'Art. 8']

Allmänna villkor Costa Club
Costa Club General Conditions​​
For bookings confirmed before 31/03/2020
For bookings confirmed from 01/04/2020
These General Conditions for Membership (hereinafter “Conditions”) establish how the Programme (hereinafter “Programme” or “Club”) called “Costa Club” works and how to become a Member. The Programme is organised by Costa Crociere S.p.A. with headquarters in Genoa, Piazza Piccapietra 48, 16121, Italy (hereinafter “Costa”).
Art. 1 – Eligibility for participating in the Programme
1.1 Any individual who is at least 18 years old and is resident in one of the countries listed in the “Choose your country/region” section on the website www.costacruises.com (hereinafter “Members”).
Art 2. Application of the Programme
The Programme will be valid on all Costa cruises published annually in the Costa Cruises brochure and on the website www.costacruises.com. Costa cruises in Asia (for example Costa NeoRomantica, Costa Serena, Costa Atlantica, Costa Firenze, Costa Venezia) and charter cruises are not included in the Programme.
Art. 3 – Duration of the Programme
3.1 These General Conditions are valid from 1 April 2020 until 31 December 2020 (hereinafter “Validity Period”) and, if no alterations or additions are made by Costa, will continue to be valid from year to year.
Art. 4 – How to become a Member of the Programme
4.1 Joining the Programme is free and may be done in the following ways:
- online on the website www.costacruises.com;
- on the Costa App;
- online on the website www.mycosta.com;
- aboard Costa ships by filling out the relative paper form with all the obligatory information and giving it to an appropriate staff member.
- by phone at the following numbers : +45 4331 4840 for Denmark and Iceland; +358 (0)9 72 52 24 44 for Finland; +47 23 02 46 97 for Norway; +46 (0)8 51 98 95 14 for Sweden, or at a Travel Agency. People wishing to join the Club by calling the Contact Centre or at a Travel Agency must confirm that they have read and accepted the General Conditions;
Confirmation of registration with Costa Club via the website, a Travel Agency or the Contact Centre will be processed within 5 days.
If the membership request is made by filling out the onboard paper form and giving it to authorised personnel in the appropriate areas indicated by the symbol “Costa Club”, it will be processed within 30 days of the end of the cruise. A Costa Club membership request via postcard will be approved only if all the obligatory information requested is present. Each membership must correspond to a separate email address (not one already being used by another Member).
4.2 If a membership request is made 4 days or less before a cruise’s departure, the Guest is not guaranteed to be recognized on the ship as a Costa Club Member. The Guest will therefore not receive the Costa Club card nor be entitled to the benefits of their Club level until their next cruise.
4.3 On joining, Members who have already taken one or more cruises will be awarded the points from their last cruise as long as the departure date was less than three years prior to their joining, as shown on Costa's database, bearing in mind, however, that the information for each cruise is relayed from onboard systems to Costa's database approximately 10 days after the date of disembarkation at the main port on the cruise itinerary. The cruise will only be counted if it is taken after reaching 18 years of age. If the last cruise in Costa's database does not entitle Guests to earn points, Members will join the programme at the Acquamarina level, with the lowest points total for that level (1 point). If at the time of registration the Member has not yet taken a cruise, they will join the programme as an Ambra Member with 0 points.
4.4 Once membership has been confirmed, the Member will be sent an email with their Costa Club ID number. When booking a cruise, the correct Costa Club ID number must be provided for the Member to benefit from the advantages and privileges of their Club level.
4.5 During registration, Members must give their full name as indicated on their most recent ID card, date of birth, country of residence, personal email address and mobile phone number, and must accept the present General Conditions for Membership. The registration of a new Member with an email address and mobile phone number already associated with another user is not permitted, even if the latter is a member of the same family.
4.6 After joining the Club, the Member's Costa Club card (hereinafter “Card”) bearing his or her membership ID number is delivered to all new Members during their first cruise, and is personalised on the basis of the Club level they currently hold. The Costa Club card is in the Member's name, and can only be used by its rightful owner in accordance with these General Conditions.
4.7 During a cruise the card also functions as a cabin key, ID (boarding pass for boarding and leaving the ship), and for making onboard purchases. A new card will therefore be issued for each cruise taken.
Art. 5 – How Costa Club points are awarded
5.1 Costa Club points (hereinafter “points”) are the basic unit of calculation used by Costa for determining a Member’s Costa Club level. In the subscription phase, each Member is assigned an ID number in the Costa database, associated with an account where the Member’s points are tallied.
5.2 Members earn points based on the number of nights spent aboard Costa ships and total onboard purchases as indicated below:
§ Cruise night points: points are earned for every night of the cruise based on the type of cabin Members have chosen:
a. Inside cabins: 100 points per night;
b. Outside cabins: 150 points per night;
c. Balcony cabins: 175 points per night.
For those who book at least 90 days prior to departure, cruise nights points are doubled.
For those who book at least 360 days prior to departure, cruise nights points are tripled (except for Suites).
Members travelling in Suites (and Minisuites) earn 450 points per night.
Those who book a Suite (and Minisuites) at least 360 days prior to departure receive 600 points per night.
Members who book with a group rate are awarded points for every night of the cruise according to the cabin they have chosen (see details above). But their cruise night points are not doubled or tripled, regardless of how early they book. Company incentives and student groups are not awarded points.
Points per night are doubled or tripled on the basis of the date the booking is confirmed by the Costa’s booking systems and the date of departure based on the above system.
The date on which Costa receives confirmation of the booking from the Member's travel agency, and therefore registers it in the Costa booking system, always takes precedence. If the Member's travel agency confirms the Member’s booking without providing Costa with confirmation at the same time, the booking date will not be valid when calculating how early the booking was made, and the booking confirmation date will remain when the agency confirms the booking with Costa and receives confirmation back from Costa. Having confirmed the booking with the travel agency, the Member, along with the agency, is responsible for checking that the booking has been sent to Costa.
If the booking is subsequently updated with a change that results in the updating of the confirmation or departure date by the Member or their travel agent, the system will update the points calculation as a result.
Points are awarded based on the type of cabin booked and the price at the moment of purchase in the booking phase. In case of upgrade with onboard payment, the cabin points awarded for the difference in the price paid for the upgrade will be awarded and counted as onboard purchases, as will be explained in detail below (i.e. for each euro spent, 2 points will be awarded). Promotional and BASIC rates do not allow for point accumulation.
§ Costa flight points: points are also awarded for Costa flights included in the cruise package as follows:
a. Spend up to 350 € per person: 250 points;
b. Spend over 350 € per person: 500 points.
“Costa flights” refer to flights included in “flight+cruise” packages. The amount is calculated on the basis of all flight legs that the Member has purchased. Other transfer costs, such as buses, trains and private transfers, are not included. Flight points are awarded only for rates that allow for the accumulation of points per night.
§ Onboard points: regardless of cabin rate, 2 points are earned for every euro spent aboard - excluding fractions of that amount - and are registered on the Member's card. Sums spent at the casino, on medical expenses, expenses covered with Costa onboard credits, and sums spent by a Member but registered on the Costa Club card of another person, even if they share the same cabin, are not included. By definition free services are not included, nor are onboard credits or group excursions. Points for onboard products and services will also be awarded for purchases and bookings made before the cruise on the MyCosta website. In this case Costa Club points will be awarded to all those who use the services and not the person who made the booking or purchased the services on the website. In case of excursions purchased for underage persons (children or guests), points from the purchases for said minors will not be counted.
5.3 No points will be awarded for cruise nights and flight expenses if the cruise was purchased at promotional or BASIC rates, with a special discount, or if the ticket is free. Members must always check on the Costa Cruises website or with their Travel Agency to find out whether the rate they have chosen entitles them to earn Costa Club programme points.
Furthermore, points will not be awarded to Members if the cruise is cancelled due to reasons independent of Costa’s will or for safety reasons. Moreover, points will not be awarded if Members themselves cancel the cruise, regardless of how early they do so or their reasons.
5.4 Points are automatically awarded 30 days after the end of each cruise. Members can check the points they have earned online, by registering in the reserved area on the website www.costacruises.com. Should they want to, Members may verify their point totals onboard at the interactive totems (when present) or by request at the Costa Club Points when they are open.
5.5 For informational purposes and the sake of maximum transparency, Costa Cruises informs Members that any awarding of bonus points to Members may depend on and be associated with the launch of promotional or specific marketing campaigns dedicated to single Countries in which Costa operates and sells its products.
5.6 Members who think that their points total should be higher than the total in their account should send Costa Club copies of cruise tickets and payment receipts for onboard expenses incurred during any cruise they think has not been counted, within 2 months of the final day of the cruise in question. Members can make requests for points to be updated by sending their full name and Costa Club card number, along with the required documentation, to costaclub.scandinavia@costa.it, or by post to Costa Club Customer Service, Piazza Piccapietra 48, 16121 Genova, Italy.
5.7 Points are always awarded at the end of the cruise and not during the cruise itself, even if the cruises are consecutive. It will not be possible to change Club category while on consecutive cruises, even if they are a part of separate bookings. If Members interrupt a cruise ahead of schedule, they will be awarded points for the number of nights they spend aboard at the rate they booked.
Art. 6 – Validity of Costa Club points
6.1 The points considered valid for deciding which level a Member belongs to are those earned over the last three years up to 15 June each year. For example, the points valid for the period 15 June 2020 to 14 June 2021 are points from cruises with a departure on or after 15 June 2017. For new Club Members, the points earned in the last 3 years will be counted as indicated at paragraph 4.3.
6.2 All points earned on cruises taken prior to the last three-year period (based on cruise start date) will expire on 15 June of each year. For example: on 15 June 2020 points earned by Members on cruises that departed before 15 June 2017 will expire.
On 15 June of each year, the Member's Club level will be reviewed based on the valid points earned in the last 3 years. The recalculation of valid points on 15 June each year and any move down to a lower level applies to all Members, even those who have booked a cruise before that date that departs after it.
At any time Members may consult their membership level and total and expiring points in the dedicated section of the profile area of the website www.costacruises.com.
6.3 It is possible that when a cruise departs a Member may belong to a different level than at the time of booking. The Member may move down to a lower level due to yearly points expiring, or move up a level due to points awarded from another cruise taken between the booking date and the departure date. In this case the Member will receive the privileges for the level they belong to at time of boarding, even if a different level is printed on travel documents and has not been updated for the abovementioned reasons. It is the Member's responsibility to check their Club level before boarding.
6.4 All Members can check their points total and those due to expire on www.costacruises.com by registering in the reserved area. All Members will also receive periodic emails about their points total and points due to expire at the email address they provided during registration.
6.5 The points and privileges awarded to Members as per articles 7 and 8 below are strictly personal and cannot be given to someone else, transferred, sold, converted into money, reimbursed in case of partial use, or replaced with privileges of a different kind, not even transferred to a family member in case of a Member’s death. Each Member may hold only one account and one Costa Club ID number. If a mistake has been made and the same Member has more than one account and/or Costa Club ID number, Costa will transfer the points earned to a single account and cancel the other accounts and associated Costa Club numbers. Members are responsible for verifying that, when booking a new cruise, their personal information and Costa Club ID number are correctly inserted and match those associated with their Costa Club membership. Any uncommunicated omissions or variations could lead to incorrect membership level attribution and corresponding onboard benefits.
6.6 Costa reserves the right to rectify the account of any Member in the case of points awarded erroneously, and to award supplementary points for specific promotional campaigns of which Members will be informed in a timely fashion.
6.7 It is the Member's responsibility to check their points total and ensure that they have been assigned to the correct Club level.
Art. 7 – Costa Club Levels
7.1 There are 6 different Club levels depending on the Member's points total:
1. Ambra Club, for Members who haven't travelled with Costa and therefore accumulated any points, but who have joined the programme: 0 points
2. Acquamarina Club: for Members who have earned a total of 1 to 2,000 points in the last three years (from 15 June)
3. Corallo Club: for Members who have earned a total of 2,001 to 5,000 points in the last three years (from 15 June)
4. Perla Club: for Members who have earned a total of 5,001 to 13,000 points in the last three years (from 15 June)
5. Perla Oro Club: for Members who have earned a total of 13.001 to 26,000 points in the last three years (from 15 June)
6. Perla Diamante Club: for Members who have earned a total of at least 26,001 points in the last three years (from 15 June)
7.2 Members who move up to a higher Club level after a cruise or move down to a lower Club level when points expire do so automatically, based on the point ranges mentioned above. Members can always check their status on their profile on the Costa website in the related section.
Art. 8 – Privileges/Advantages
8.1 Costa Club Members are entitled to a series of privileges and advantages (hereinafter “Privileges”) that differ according to Member’s Club level, as described below.
The Privileges are grouped into:
a. Supplementary services, status benefits or concessions reserved to Members, including the supplementary services reserved to Members on the basis of their Costa Club membership level (such as a Personal Cruise Consultant, Concierge services, cabin upgrades, etc.).
b. Complimentary gifts
c. Invitations to exclusive Member activities
d. Discounts and promotions for purchasing future Costa cruises or onboard services
e. Complimentary extra points or promotions enabling the earning of extra points or cabin upgrades
Privileges are subject to the entry of each participating Member’s Costa Club ID number at the moment of holding or confirming cruise bookings. Onboard privileges, including the Costa Club Card, will not be available to Members who travel with a promotional-rate or free ticket, or if it is a work trip. Costa Club privileges cannot be combined with privileges connected to Costa rates or any promotions for which the Member must always check whether they can be combined at the time of booking.
No privileges will be offered on cruises lasting 4 nights or less.
8.2 Privileges are divided into Personal Privileges and Cabin Privileges. The Personal Privileges are reserved for the Member as an individual. Cabin Privileges can be shared by all occupants of a cabin, and are assigned on the basis of the highest membership level present in the cabin. The presence of several Members in the same cabin does not give the right to multiple or accumulate Cabin Privileges. The order and days assigned for the use of onboard Privileges may vary depending on the duration of the cruise and the infrastructure of the ship, and may not be disputed by Members.
8.3 The privileges applicable to occupants of the cabin occupied by the Member (Cabin Privileges) remain valid only as long as the Member remains in that specific cabin.
If the Member moves to a different cabin from the one confirmed at the time of booking, the other occupants are no longer entitled to the privileges associated with the original cabin, which are non-transferable.
8.4 Privileges are awarded one time per booked cruise. For consecutive cruises, onboard privileges and credits will be awarded for each cruise, except for the end-of-cruise gift. Cruises that, although taken in a series, have been purchased as a single cruise with a single application of port taxes and a rate different from the sum of the prices of the single cruises (supercruise) are not to be considered consecutive cruises.
For this last type of cruise (the supercruise), benefits and credits are, therefore, awarded one time, as it is considered a single cruise.
8.5 Privileges are made available to Members based on their Club level. The time and place the privileges can be used may vary depending on the length of the cruise and the destination. Members will be informed how the Privileges may be enjoyed aboard the ship via designated communications tools (welcome letter, “Diario di Bordo”/ “Oggi a Bordo”, interactive TV and more).
8.6 Privileges will be available starting from the date Club membership is confirmed, not from the date the Member registers with the programme. Costa Club discounts are an exception: they will be available on the ship as soon as the Member registers.
8.7 Departure Privilege or “Discounts up to 20%” (Cabin Privilege)
Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
Departure Privilege discounts, which differ depending on the Club Member's level and country of residence, are applied when a cruise is purchased directly through a Travel Agency, aboard through the cruise booking service with a Personal Cruise Consultant, on the Costa website, or through the Costa Contact Centre at the time of holding or confirming a booking, and only after the Member's Costa Club ID number has been entered. They are valid for all occupants of the same cabin. It is not possible to change a booking at a later date by entering the Member’s Costa Club ID number to obtain a retroactive discount. Commercial discounts will be applied only on the condition that the cardholder actually goes on the cruise, even if the cardholder is not present at the time of booking. Discounts are applied exclusively to the cost of the cruise, excluding the cost of flights, transfers, port taxes, shore accommodation where applicable, insurance, fuel surcharges and anything else mentioned in the discount information provided. It is always necessary to check whether the discounts for the purchase of a cruise can be combined with other promotions, and Members are kindly asked to always check with their Travel Agency or the Costa Contact Centre. Discounts can be used by Members within the limit of available places for each cruise, and Costa reserves the right to suspend their validity at any time for operational reasons. The updated list of discounted departures is available in the “Departure Privilege” section on the Costa website for a particular country of residence.
8.8 Upgrade and Super Upgrade Privilege (Cabin Privilege)
Upgrade Privilege: Acquamarina, Corallo, and Perla Members
SuperUpgrade Privilege: Perla Oro and Perla Diamante Members
Members entitled to this benefit are those who have taken more cruises in a year (departing between 1/1 and 31/12) than they took the previous calendar year (the number of cruises taken the previous year must be 1 or more).
To establish whether this benefit is applicable, the cruise departure date and the number of bookings made are considered. The privilege offers a free Cabin Upgrade on all cruises surpassing the number the Member took in the previous year.
When calculating additional cruises compared to the previous year, cruises of 4 nights or less are not counted. Cruises of this duration will therefore not be counted among the cruises taken in the previous year towards earning this benefit.
The highest category that Acquamarina, Corallo and Perla Members can be upgraded to is a Cabin with Balcony or a Minisuite (Upgrade). Possible upgrades are from inside cabin to outside cabin, outside cabin to cabin with balcony, or from balcony to minisuite, but the cabin category booked remains the same. The same possibilities are valid for disability-access cabins with a companion who travels for free. The highest typology and category that Perla Oro and Perla Diamante Members can be upgraded to is a Grand Suite (SuperUpgrade).
The upgraded cabin must be available at the time of booking; changes are not permitted if a cabin is cancelled and becomes available after the time of booking.
Members will only be upgraded when Costa is able to verify that the cruise the privilege has been requested for is an additional cruise with respect to the number taken the previous year, therefore, from the third day of the cruise that entitles the Member to the privilege.
It is the Member's responsibility to request the Upgrade or SuperUpgrade privilege. Costa will assign upgrades once their applicability and availability has been verified. Members entitled to this privilege who have not explicitly requested it before departure will not be entitled to the privilege retroactively and will not be able to substitute it in the form of other benefits.
It is not possible to request the Upgrade or SuperUpgrade privilege on departures between 1 and 31 August, on cruises in Northern Europe lasting 13 nights or more, on New Year’s cruises, Vernissage or Inaugural cruises, Around the World cruises or legs of Around the World cruises and on all the cruises in Asia on the Costa NeoRomantica, Costa Serena, Costa Atlantica, Costa Firenze, and Costa Venezia. The possibility of receiving an Upgrade or SuperUpgrade must always be checked before booking, and it is the Member's responsibility to check directly with their Travel Agency, Costa Contact Centre, or onboard Personal Cruise Consultant (who can apply it to new, onboard orders if the passenger has already sailed on cruises necessary to earn the benefit, or if the passenger is aboard the cruise that is allowing them to earn the benefit as long as, in the latter case, the days for using the “Satisfied or Your Money Back” guarantee have already passed). It is possible to ask to use the Upgrade or SuperUpgrade benefit on minicruises of more than 3 nights (except charters, ‘Protagonists of the Sea,’ Vernissage and Inaugural cruises, and Launchings and Costa Club Cruises), although cruises of 4 nights or less are excluded from the calculation of the number of cruises taken the previous year in order to earn this benefit.
The application of this Privilege is subject to cabin availability on the ship. It is not possible, moreover, to ask for the Upgrade or SuperUpgrade benefit onboard for consecutive cruises, even if the above conditions are satisfied.
The Upgrade and SuperUpgrade will be applied to cruises booked for departure in the calendar year in which Members are entitled to this right, and purchased at the Super All Inclusive and Deluxe rates. It cannot be applied for cruises booked at the Best Price Guaranteed rate. The privilege is non-transferrable, and is only applied to the cabin in which the Member is entitled to travel.
For services and the awarding of cabin points concerning bookings made with an Upgrade or SuperUpgrade, cabin status will be determined by the cabin actually occupied during the cruise.
8.9 Free Home Pick-up and Drop-Off of One Piece of Luggage (Personal Privilege)
Perla Diamante Members
Perla Diamante Members can have an item of luggage picked up and returned to their home for free in countries covered by the Bag Express service.
The privilege, provided by our partner Bag Express, is reserved for Perla Diamante Members residing in the European Union countries indicated in the relevant section of the Costa website. The service is only available in the ports indicated in the aforementioned section. The free service includes collection at Members' homes of a single item of luggage weighing up to 32 kilos, delivery to the boarding port where the service is available, and delivery home at the end of the cruise. The service can be booked between 20 and 7 days before the departure date on the Bag Express minisite www.bagexpress.eu/en, or by phoning the Bag Express Call Centre (199 418 428 from Italy or +39 08119706711 from other countries where the service is active, Monday to Friday, 9:00 to 19:30), and is available on cruises boarding at the ports indicated on the Costa website.
If Perla Diamante Members entitled to free Bag Express service at the port of arrival have not booked it for their return prior to departure, they may do so on their own by 17:00 of the business day prior to arrival by calling the Bag Express Call Centre. The service may be considered booked upon the receipt of express written confirmation from Bag Express.
For all the conditions of service, refer to www.bagexpress.eu/it/about/terms.
Declaration of non-liability: Costa is not liable for the loss or damaging of luggage caused by Bag Express.
8.10 Free Upgrade to Business Class/Premium for a second passenger when you buy a Business Class or Premium rate ticket on Costa charter flights (Personal Privilege) – only for All Inclusive and Deluxe rates (promotional, BASIC, and group rates excluded).
Perla, Perla Oro and Perla Diamante Members
Perla, Perla Oro and Perla Diamante Members who pay a supplement on Costa charter flights to travel in Premium Class or Business Class (where available, to be checked at the time of booking) are entitled to a second free supplement. For families travelling with a child, the free supplement is also applied to the child. If there are two children, one supplement must be paid for and the other is free. The privilege is available on both one-way flights and return flights, and must be requested prior to departure. The privilege is not valid for Christmas and New Year’s departures.
8.11 Fast track at security checks for Costa charter flights departing from Milan Linate and Malpensa, Rome Fiumicino, and Point à Pitre (Guadalupe) airports (Cabin Privilege)
On Costa charter flights from Milan Malpensa, Milan Linate and Rome Fiumicino airports, Perla, Perla Oro and Perla Diamante Members and anyone travelling in the same cabin as the Member are entitled to free use of the fast track queue at the security check gates. Perla Oro and Perla Diamante Members are also entitled to this privilege on Costa charter flights from Point à Pitre airport.
8.12 VIP waiting room at the Palacrociere (Savona) and Palacruceros (Barcelona - Terminals D and E) with refreshments.
For Perla Diamante Members (Cabin Privilege)
Perla Diamante Members and anyone travelling in their cabin are entitled to use the VIP Lounge at the Palacrociere in Savona and the Palacruceros in Barcelona (Terminals D and E) while they await boarding. Members must check that their ticket contains their Costa Club ID number and Club level, and inform the Customer Service desk staff before boarding.
8.13 High-Priority Boarding at the start of the cruise and Priority Disembarkation at the end of the cruise (Cabin Privilege)
Perla Diamante Members and anyone travelling on the same cruise ticket can use the "Priority" queue, with other passengers entitled to the privilege, next to the queue for the other guests when boarding at the start of the cruise. These Members must check that their cruise ticket contains their Costa Club ID number and the category to which they belong, and inform Customer Service desk staff before boarding. As soon as Members arrive at the desk, Meet&Greet staff will provide the tag with boarding number dedicated to Perla Diamante Members.
The luggage of Members entitled to the priority disembarkation service will have a dedicated label in one of the first three label colours in the order of disembarkation, so that it can be among the first to be disembarked.
The order of embarkation and disembarkation may vary from cruise to cruise, depending on the embarkation ports, the ship’s expected departure or arrival times, Costa transfers, and in accordance with security regulations, and may not be disputed by Members.
In the ports where Meet&Greet is not available, or where boarding occurs via bus transfer from the airport, Members will board directly along with the other guests, and it will therefore not be possible to use this service.
8.14 Medium-Priority Boarding at the start of the cruise (Cabin Privilege)
Perla and Perla Oro Members
Perla and Perla Oro Members and anyone travelling on the same cruise ticket are entitled to medium-priority boarding, meaning that only when they board at the start of the cruise, they will be given a priority boarding number regardless of when they arrive at the port. Members must check that their ticket contains their Costa Club ID number and Club membership level, and must tell staff at the Customer Service desk when they arrive at the port so that they can collect their boarding number: Meet&Greet personnel will provide the tag with boarding number dedicated to Perla and Perla Oro Members.
The order of embarkation or disembarkation may vary from cruise to cruise, depending on the embarkation ports, the ship’s expected departure or arrival times, Costa transfers, and in accordance with security regulations, and may not be disputed by Members.
In ports where Meet&Greet service is not available or where boarding occurs via bus transfer from the airport, Members will board directly along with the other guests and it will therefore not be possible to use this service.
8.15 Priority luggage delivery to cabin (Cabin Privilege)
Perla Diamante Members are entitled to priority luggage delivery to their cabin. The luggage label of Perla Diamante Members and occupants of the same cabin will be marked “Priority.” Availability of this privilege is subject to the ship's operational requirements.
8.16 Personalised cabin card (Personal Privilege)
On each cruise Members will be given a personalised cabin card depending on the Club membership level at the time of boarding.
8.17 Onboard Credits (Personal Privilege)
Perla Oro and Perla Diamante Members
Perla Oro and Perla Diamante Members are entitled to onboard credits for purchases that vary according on Club membership level. These will be deducted from their account at the end of the cruise as long as purchases are made with the card of the Member entitled to them, and in the case of joint accounts, of the Member whose name the account is in.
These credits cannot be used to receive discounts on service charges. Onboard credits that are not used cannot be reimbursed, are non-transferrable, cannot be used on future cruises, and cannot be substituted with any other kind of privilege. The sum of credits spent for onboard purchases does not earn Members Costa Club points.
To use credits, the Member’s total onboard purchases (tips excluded) must be greater than the total number of credits (For example: If I’m entitled to a credit of 75 euros but my total purchases at cruise’s end comes to 15 euros, the credit of 60 euros will not be in any way reimbursed or converted into cash).
Credits are also valid for services booked prior to the cruise and paid for onboard.
8.18 A free Special Coffee (“Caffè Speciale “) on board
Ambra Members
Ambra Members who join at least 7 days before the departure date of their cruise will receive a Special Illy Coffee (“Caffè Speciale“) aboard the ship (reserved to Ambra Members, and those in their cabin who are Ambra Members or non-members). This privilege is loaded onto the Costa Club card of entitled Members. It is assigned on the basis of the highest membership level present in the cabin.
8.19 Costa Club discounts on a selection of onboard items and services (Personal Privilege)
Members will be entitled to exclusive discounts on a selection of items and services when they use their cabin card. Discount areas and percentages are available both in the dedicated section of the Costa App, and in the informational brochure that Members will find aboard at Costa Club Points and registration areas marked by the identifying symbol. The list of items and services that are discounted and the amount of the discount for each of them are available on request at each area and service where discounts are offered. The list of products and services may differ from ship to ship and may not be available in equal numbers on ships at a given time. The discounts are not retroactive and they will be offered at the time the purchase is registered with the Member's cabin card. Costa Club discounts may not be used with other discounts or promotions. For general discount applicability conditions, refer to the informational brochure available on the ship.
8.20 Dedicated personnel available to help book onboard services (Cabin Privilege)
After boarding, Perla Diamante Members will find a letter in their cabin containing the name and telephone number of the person to contact to book purchasable onboard services on their behalf. The letter will include the times when the service is offered.
8.21 Complimentary bottle of water in the cabin (Cabin Privilege)
Acquamarina Members
Acquamarina Members will be given a bottle of water in their cabin. One bottle is offered per cabin, per cruise, identified by a special tag with the Costa Club logo. Mode and time of delivery may vary from ship to ship depending on operational requirements.
8.22 Basket of fruit in the cabin (Cabin Privilege)
Perla, Perla Oro and Perla Diamante Members will be given a basket of fruit in their cabin. It will not be refilled, but will be left in the cabin until there is no more fruit in it. One basket is offered per cabin, per cruise. Mode and time of delivery may vary from ship to ship depending on operational requirements.
8.23 Bottle of sparkling wine in the cabin (Cabin Privilege)
Corallo, Perla, Perla Oro and Perla Diamante Members
Corallo, Perla, Perla Oro and Perla Diamante Members will be given a different bottle of sparkling wine depending on their Club membership level. One bottle is offered per cabin, per cruise. Mode and time of delivery may vary from ship to ship depending on operational requirements. This privilege may not be substituted with privileges of a different nature.
8.24 An additional pool towel in the cabin (Cabin Privilege)
Perla Diamante Members and anyone travelling in their cabin will be given an additional pool towel to be used aboard during their cruise.
8.25 In-Cabin Bathrobe and Slippers (Cabin Privilege)
Perla Oro and Perla Diamante Members and people travelling in their cabin will find a robe and slippers that they can use aboard during their cruise.
8.26 Birthday cake and complimentary studio portrait photo (Personal Privilege)
This privilege is reserved for Members celebrating their birthday during the cruise. It will be organized in a way compatible with the ship's operational requirements, and Members will be informed once aboard. The free birthday photo is a portrait photo that the Member can have taken on one of the onboard photography sets (in 20 x 30 cm format, Shades photos excluded). Perla Oro and Perla Diamante Members may choose their cake from the onboard cakes menu.
8.27 Costa Club Show and complimentary photo (Cabin Privilege cruises longer than 4 nights)
Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members and people travelling in their cabin will receive an invitation to take part in the Costa Club Show, or, as an alternative, they will be informed in the ‘Ship’s Log,’ ‘Today Onboard,’ or ITV on. All Members who take part are entitled to a complimentary photo (one per cabin) taken the day of the Costa Club Show at the dedicated photography sets. Members will be advised onboard about how to collect their photo. It is not possible to change the complimentary photo, or ask to collect the photo after disembarkation.
8.28 VIP Cocktail Party (Cabin Privilege)
For Perla Oro and Perla Diamante Members, Suite Guests, and any other VIP guests at the ship's discretion on cruises lasting longer than 6 nights. The invitation will be delivered to entitled Members on the ship, and is extended to all occupants of the Member’s cabin.
8.29 Tour of the Ship's Kitchens (Cabin Privilege)
Perla Oro and Perla Diamante Members and people travelling in their cabin are entitled to a tour of the ship's kitchens on cruises lasting more than 7 nights.
8.30 Wine Tasting Experience (Cabin Privilege)
Perla Diamante Members will be invited to participate in a wine tasting. The invitation is open to all guests of legal age in cabins with at least one Perla Diamante Member. The privilege is valid on cruises lasting more than 7 nights. The privilege is not available on cruises in South America.
8.31 Tea Tasting Experience (Cabin Privilege)
Perla Diamante Members receive an invitation to participate in a tea tasting. The invitation is valid for all Guests of legal age in cabins with at least one Perla Diamante Member. The privilege is valid on cruises longer than 13 nights.
8.32 Complimentary Dinner or Gastronomic Experience (Perla and Perla Oro Members) (Cabin Privilege)
a) Perla Members: complimentary dinner at Ristorante Samsara (privilege unavailable on the Costa Victoria, Costa Magica, Costa Mediterranea and Costa Fortuna). Only on the Costa Smeralda, the privilege consists of a choice between a gastronomic experience at Il Bacaro or a pizza at Pizzeria Pummid’Oro. “Gourmet” pizzas are excluded.
b) Perla Oro Members: Ristorante Samsara or Pizzeria Pummid’Oro (“Gourmet” pizzas excluded). Only on the Costa Smeralda, the privilege consists of a choice between a gastronomic experience at Il Bacaro or a pizza at Pizzeria Pummid’Oro. “Gourmet” pizzas are excluded.
Perla Oro Members and those travelling in their cabin are entitled to a gastronomic privilege of their choice. They may choose between a pizza at Pizzeria Pummid’Oro (“Gourmet” pizzas excluded) and a dinner at Ristorante Samsara (according to availability; Ristorante Samsara is unavailable on the Costa Victoria, Costa Magica, Costa Mediterranea and Costa Fortuna). Only on the Costa Smeralda, the privilege consists of a choice between a gastronomic experience at Il Bacaro or a pizza at Pizzeria Pummid’Oro. “Gourmet” pizzas are excluded.
The invitation is also extended to underage children of Perla/Perla Oro Members, even if they occupy a separate cabin from their parents.
The benefit is subject to space availability and opening hours as defined by ship operations. The dinner is to be understood as being offered to all occupants of the same cabin, one time per cruise. Even if there be two eligible Members in one cabin, they may only enjoy the benefit one time per cruise. Members who do not use their benefit for any reason may not transfer it, request reimbursement, claim the benefit on a future cruise, or replace it with a dinner in another paid restaurant or a benefit of any other sort. Eligible Members are responsible for booking the dinner or complimentary experience in the first days of the cruise through the restaurant’s Maître D’ (or through the ship’s interactive Totems, where present) to ensure they are able to enjoy the privilege during the cruise. This privilege is personal and non-transferable to Guests in other cabins. The invitation does not cover the cost of beverages and service charges for the same; however, pre-purchased beverage packages are valid, though the selection of available beverages may be limited. Guests with serious food intolerances are asked to inform the Maître D’ at the time of booking.
8.33 Club Restaurant (or Bellavista Restaurant on the Costa Smeralda) or Reserved Area in the main Restaurant for breakfast, lunch and dinner (cabin privilege subject to the maximum capacity of the Restaurant)
The Club Restaurant, on ships that have one, is the Restaurant reserved for Suite Guests. For Perla Diamante Members and accompanying guests in the same cabin (or underage children in another cabin), access to the Club Restaurant (or the Bellavista on the Costa Smeralda) is guaranteed for breakfast, lunch and dinner as long as the maximum capacity over two shifts of the Club Restaurant (or the Bellavista on the Costa Smeralda) is sufficient to accommodate all entitled guests on the cruise. For of-age children of Perla Diamante Members in another cabin, access to the Club Restaurant (or the Bellavista on the Costa Smeralda) is not complimentary.
The Privilege does not include paid dishes and the cost of beverages and service. The Privilege is subject to the maximum capacity of the Club Restaurant (or the Bellavista on the Costa Smeralda) over two shifts.
On transoceanic cruises, positioning cruises (cruises where the ship moves from one basin, e.g. the Mediterranean, to another, e.g. North Europe or Dubai), Around the World, Christmas and New Year cruises, Vernissage and Inaugural cruises, cruises of over 11 nights, Costa Club cruises and all cruises in which there are more Perla Diamante Members and Suite Guests than the Club Restaurant can hold, Perla Diamante Members not in Suites will dine in an area specially set aside in the main Restaurant where this Restaurant's menu will be served.
8.34 First rows of seats reserved in the theatre for evening shows (Cabin Privilege)
The privilege of the first rows of seats reserved in the theatre for evening shows is reserved for Perla Diamante Members and occupants in the same cabin. The seats will be available only up to 5 minutes before the start of the show. Privilege availability depends on the number of Perla Diamante Members aboard. It is shared between Guests occupying Suites and is subject to availability. This Privilege is not available on the Costa Smeralda.
8.35 Complimentary Day at the Spa (Personal Privilege that can be extended to one cabin companion)
Perla Diamante Members are entitled to a day in the onboard spa area, where available. The privilege is valid once per cruise and for the Member entitled to the privilege and a person travelling in the same cabin. It can be enjoyed except on days when the ship is sailing at sea and is subject to the operational requirements of the ship. Treatments, products and services are not included. Access to the spa area is not permitted to guests under 16 years of age. Guests between 16 and 18 may enter with the consent of a parent or guardian, and the parent or guardian’s presence.
8.36 ‘Magic Bag’ laundry service atend of cruise (machine wash and folding) (personal privilege)
A free laundry service is provided to Perla Diamante Members on cruises lasting 5 nights or more that includes a machine wash and folding of a maximum of 25 items. The privilege is personal, therefore reserved for all Members entitled to the privilege.
8.37 End-of-Cruise Costa Club Gift (cabin privilege)
Perla, Perla Oro and Perla Diamante Members are entitled to receive an onboard End-of-Cruise Gift. The gifts are intended to be a cabin privilege. The gift received will be for the highest Costa Club level of the occupants in the cabin. If a certain free gift is not available it may be substituted with another depending on onboard availability. Gifts will be delivered to cabins once per cruise and will not be sent to a Member's home under any circumstances. If the End-of-Cruise Gift is not received by the last night aboard, it is the Member’s responsibility to request it from their Costa Club crewmember of reference or at the Hospitality Service Desk/Reception, and prior to disembarkation.
8.38 Priority Access to the Costa Smeralda Reception Desk
Perla Oro and Perla Diamante Members are entitled to a dedicated number with access to the Reception Desk on the Costa Smeralda.
8.39 Personal Cruise Consultant – PCC (Personal Privilege)
Members will have a Personal Cruise Consultant (PCC) to inform them of new itineraries or Club benefits, and to keep them up to date about the availability of promotions and new products. For Perla Oro and Perla Diamante Members, the PCC may also serve as a concierge, providing information regarding special services and Club privileges dedicated to them. It is understood and agreed, effective immediately, that the privilege in question, as well as its accessibility, is subject to personnel availability both on land and aboard.
8.40 Special Promotions
During the validity period of the present General Conditions, Costa Cruises reserves the right to offer special promotions dedicated to Members. The promotions may vary in nature and include free extra points, additional discounts, or onboard benefits and credits. These special promotions may be offered to different Costa Club membership levels, regard different countries or geograph-ical territories, and be available for limited time periods. Let it be understood, effective immedi-ately, that these special promotions are offered in addition to, and not as a substitute for, the benefits and advantages of each membership level (special supplementary promotions).
Art. 9 – Legal Information
9.1 Costa Club membership is subject to the terms and clauses contained in the following General Conditions and Member status is dependent on scrupulous compliance with the same.
9.2 Costa may suspend or terminate the Programme before the end of the validity period indicated in Art. 2 only for just cause, in accordance with articles 1989 et seq. of the Italian Civil Code.
9.3 Costa reserves the right to modify or supplement the conditions for participating in the Programme, privileges, and ways of earning points at any time, as long as this is not to the detriment of the Member and does not undermine their rights acquired in the course of the Programme.
These modifications or supplements will be made public via the website www.costacruises.com or by other dedicated channels.
Modifications or supplements to programme participation conditions are considered to be accepted unless a Member expresses a written objection within 2 (two) months of the publication of the new General Conditions on the Costa Cruises websites, or of receiving the communication personally, and, in doing so, expressly requests the termination of their participation in the programme. In such circumstances, upon receiving this written objection, programme participation will be terminated and membership will cease.
9.4 At its discretion, Costa reserves the right to exclude Members from the Club without any notice if Members do not respect the terms of these General Conditions, and/or their behaviour does not comply with the General Conditions, or does not comply with the law or Costa's General Conditions, and in particular, if they adopt any of the forms of behaviour outlined in article 11 of these conditions. They will also be excluded if they behave in a way that could tarnish Costa's image, or attempt to use their Member status or documents recognising and legitimising their membership in ways not provided for in the General Conditions. In case of exclusion and/or closure of the account, all points earned up to that moment and associated privileges will be forfeited immediately. Costa Cruises also reserves the right to refuse participation in the Programme to anyone who does not meet the requirements of these General Conditions.
9.5 The Member guarantees that all information they provide to Costa is correct, and they alone are responsible for it.
9.6 The Member has the right to terminate their participation in the Club at any time. To do so they must give Costa written notification by registered mail to Costa Cruises, Customer Service Costa Club, Piazza Piccapietra 48, 16121 Genova, or by email to costaclub.scandinavia@costa.it with an attached copy of their ID. In the latter case, an email confirming membership cancellation will be sent to the Member’s email address.
9.7 In the case of any disputes concerning the validity, interpretation and/or implementation of these General Conditions and the Club, Italian law will be exclusively applicable.
Art. 10 – Personal Data Processing Disclosure
10.1 Costa Crociere S.p.A. (hereinafter also “Costa Cruises”), as data controller, in accordance with article 13 of the General Data Protection Regulation (EU) 2016/679 (hereinafter the “GDPR”), provides the following information regarding the processing of the personal data which you (hereinafter also “Member”), as the data subject, have provided during registration for Programma Costa Club [Costa Club Programme] (hereinafter the “Programme”). The present information is also available in the “Privacy” section of the website www.costacruises.com and aboard at the Hospitality Service Desk/Reception.
This disclosure refers to the processing of the Member’s personal data:
a) provided when registering for the Programme through any Club registration channel;
b) collected during the Club’s ordinary administration (total amount spent during a cruise, type of cruises taken, etc.)
10.2 Purposes and legal basis of processing. Members’ personal data will be processed for the following purposes:
a) Purposes regarding the Programme, for managing a Member’s participation in the Costa Club Programme and, specifically, for:
i. awarding the Member points and other advantages connected to participation in the Costa Club Programme;
ii. allowing the Member to benefit from the Privileges listed at Art. 8.1 of these General Conditions;
iii. managing aspects related to possession of a Costa Club Card;
iv. providing the related services in the modes set down in the present General Conditions;
v. delivering to members the institutional communications with an impact on membership and the benefits included in the programme.
Specifically, Costa Cruises can use the Member’s email address, mobile phone number, and/or mailing address provided at the time of registration with Costa Club or during participation in the programme.
b) Emailing of informational and promotional communications related to Costa Club.
The legal basis of the processing is Costa’s legitimate interest in ensuring that Members are always informed about initiatives related to the Club.
However, Members may at any time request not to receive the aforementioned communications any longer, by clicking on the appropriate link present in every communication that Costa sends.
Said request will not impact the sending of any communications for marketing purposes discussed below at d), as long as the Member has provided their express consent.
c) Statistical Purposes. The Member’s personal information will also be processed for the elaboration of anonymous aggregate statistics connected or pertaining to Costa Cruises’ activities in the framework of Costa Club. In this case, Member consent is not required since the said processing will concern only anonymous data.
d) Marketing purposes, which include promotional activities concerning products and/or services of Costa Cruises, third party commercial partners of Costa, or other companies in the Carnival Group to which Costa Cruises belongs (so-called direct and indirect marketing). Specifically, Members’ information can be processed for sending communications in both automated modes (email, fax, text, instant messaging applications, etc.) and non-automated modes (ordinary mail, telephone with operator, etc.)
Processing for marketing purposes may take place only with the Member’s specific and express consent, which represents the legal basis of such processing and which the Member may revoke at any time.
e) Profiling purposes to use electronic tools to analyse customer choices, consumption habits, and market research for the purpose of improving Costa Cruises’ offering of services and commercial information and better aligning them with Members’ interests.
Processing for profiling purposes may take place only with the Member’s specific and express consent, which represents the legal basis of such processing and which the Member may revoke at any time. Therefore, the entering of data into the profiling database is entirely optional.
f) Management of complaints, protests, legal disputes and/or transactions. The legal basis of data processing for the purposes illustrated is the pursuit of a legitimate interest on the part of Costa and/or third parties (as in the case of disputes) which, in accordance with assessments made by Costa, is not detrimental to a Member’s rights.
g) Purposes related to the fulfilment of legal obligations, regulations, national and EU norms, as well as regulations set by authorities legitimated to do so by law. The legal basis of data processing for this purpose is the fulfilment of the legal obligations and applicable norms to which Costa is subject.
Type of data provision and the consequences of refusal. Providing the personal data that is requested during registration for the Costa Club Programme and marked by an asterisk (*) is obligatory for full participation in the Programme itself, related initiatives, and the fulfilment of pertinent legal obligations. Any refusal to provide the personal information requested, wholly or partly, even in the course of the Programme’s implementation, may make it impossible for Costa Cruises and the third party companies that provide services within the programme’s framework to implement the programme completely or correctly perform the obligations deriving from it.
Providing personal data that is not marked by an asterisk (*), on the other hand, is optional, and not doing so will have no consequences on registration and participation in the programme.
Finally, Members have the right to freely express their consent, which they may revoke at any time, for the further purposes of marketing and profiling mentioned above. The lack of or subsequent revocation of this consent will in no way affect the Member’s participation in the Costa Club Programme.
Personal data recipient categories. Data will not be disclosed except in those cases where disclosure is required by law or expressly authorised by a Member. A Member’s data may be disclosed for the purposes stated above to the following categories of persons and entities:
i. Costa Cruises in-house staff expressly authorised to process personal data;
ii. companies belonging to the Group, even those located abroad;
iii. persons, companies, associations or professional firms providing services or consulting to Costa Cruises (e.g. chartered accountants, lawyers, tax consultants, auditors and consultants within auditing operations or due diligence, etc.);
iv. persons, companies or agencies providing marketing services and analysis or consulting activities to Costa Cruises;
v. persons and entities whose right to access data is recognised by law and secondary legislation or by regulations set by authorities legitimated to do so by law.
The parties indicated above will process the data, depending on the circumstances, either as autonomous data controllers or as data processors.
The list of parties to which data has been disclosed may be requested from the Company or from the Data Protection Officer at the following addresses: privacy@costa.it or Costa Crociere S.p.A., Piazza Piccapietra, n. 48, 16121 Genova.
Transfer of personal data outside the European Union. A Member’s personal data may be transferred to third-party companies in States outside the European Union, for the purposes stated above.
Whenever data is transferred to States outside the European Union, said States shall guarantee an adequate level of protection based on a specific decision of the European Commission or, alternatively, the recipient shall be contractually obligated to protect data by adopting an adequate and comparable level of protection to that provided under the GDPR.
Retention of personal data. Personal data shall be retained no longer than the period necessary for the purposes for which it was collected and subsequently processed. Specifically, personal data shall be retained for the full duration of the Programme and its subsequent editions and for a subsequent period:
i. within the periods established under prevailing legislation;
ii. within the periods established under secondary legislation which require data to be kept (such as tax returns);
iii. for the period necessary to protect the rights of the data controller in the event of any disputes arising concerning their services;
iv. after expiry or on termination based on the limitation period of Members’ rights.
In addition, the personal data processed for emailing commercial and promotional information connected to Costa Club will be retained unless Members oppose this retention.
Members' data processed for marketing purposes, on the basis of their expressed and specific consent, will be retained for 5 years if they do not purchase any Costa cruises in said time period, or for 10 years if they purchase one or more cruises.
Personal data collected and processed for profiling shall be retained for a maximum period of ten (10) years, at the end of which they shall be automatically deleted or rendered permanently anonymous.
Data Controller. The Data Controller is Costa Crociere S.p.A., with offices in Piazza Piccapietra 48, Genova.
Data Protection Officer. The Data Protection Officer (or DPO) may be contacted at the following addresses: privacy@costa.it and/or at Costa Crociere S.p.A., Piazza Piccapietra 48, Genova.
Member rights. At any time, in accordance with articles 15 and 22 of the GDPR, a Member shall be entitled to:
a) access his/her personal data;
b) request that his/her personal data be corrected;
c) revoke consent to the use and dissemination of his/her personal data at any time;
d) request that his/her personal data be deleted;
e) the right to receive the personal data concerning him or her, in a structured, commonly used and machine-readable format, as well as the right to send said data to another data controller;
f) oppose the processing of personal data for marketing or profiling purposes;
g) obtain restriction on the processing of personal data;
h) lodge a complaint with a supervisory authority;
i) receive a notification whenever there is a personal data breach;
j) request information about:
i. the purposes of processing;
ii. the categories of personal data;
iii. the recipients or categories of recipients to whom personal data has been or will be disclosed, and specifically, whenever data has been sent to recipients in third countries or to international organisations and the existence of adequate guarantees;
iv. the period personal data will be retained;
v. the origin of any data collected about the data subject from other sources.
A Member may oppose the sending of notifications related to participation in the Programme, marketing activities and/or profiling at any time, by clicking on the “unsubscribe” link at the bottom of the e-mail received, or by sending a request to the addresses shown above.
A Member may exercise these rights and/or obtain further details about personal data processing by sending a request:
- by e-mail to: privacy@costa.it
- by ordinary mail to Costa Crociere S.p.A. Piazza Piccapietra 48, 16121 Genova, c/o The Data Protection Officer.