Source: https://nayestones.com/pages/terms-and-conditions
Timestamp: 2020-08-14 22:44:27
Document Index: 99330710

Matched Legal Cases: ['ART1', 'ART2', 'ART3', 'ART4', 'ART5', 'ART6', 'ART7', 'ART8', 'ART9', 'ART10', 'ART11', 'ART12', 'ART13', 'ART14', 'ART15', 'ART16', 'ART17', 'ART18']

Terms and Conditions – Nayestones
ART1 - IDENTIFICATION OF THE SELLER
It is created by Nayestones under the cooperative Productions et Associées ASBL, having its registered office in 70 Rue Emile Féron, 1060 Brussels, with VAT registration number BE-0896 755 397.
ART2 - OBJECT
ART3 - ESSENTIAL CHARACTERISTICS OF THE PRODUCTS ON OFFER
The essential characteristics of each product are described in the corresponding pages of the electronic catalogue of the website. The presentation pictures of the Products offered on the Website are not contractually binding and the Website accepts no liability for them. The offer as meant by these general conditions as well as the delivery of the Products applies to any country worlwide.
ART4 - DETAILED INDICATION OF THE PRICE OF THE GOODS
ART5 - VAT Payment Modalities
Except if mentioned otherwise, the prices on the site are Belgian VAT included of 21%.
ART6 - SHIPPING POLICY
Shipments are made worldwide. Shipment in Belgium, Europe and the rest of the world is free.
The Products are shipped Monday to Friday by post or by independent transporter, depending on the nature of the ordered product and by exclusive initiative of the seller, to the address on the order form of the Buyer. This address may differ from the address of the person who paid.
For all international orders, please note that the Buyer is responsible for any tax and duty fees on orders required to go through customs. Nayestones is not responsible for any delays caused by customs clearance procedures in the country of destination.
ART7 - ONLINE CONTRACT
- Shipping costs are free of charge
The Buyer must select his preferred payment method.
When entering his order, the Buyer is informed about the availability of the Product. Our website is updated regularly to ensure that our stock quantities are accurate. However irregularities of availability and shortage may occur. If the order cannot be executed, the Website shall inform the Buyer thereof within 72 hours. The Buyer can ask to be informed by sending an e-mail about the availability of the unavailable Product.
ART8 - ONLINE PAYMENT
ART9 - CONSIDERATION PERIOD
In accordance with the Belgian legislation, every Buyer may inform the Website that he wishes to cancel his purchase, within 14 calender days as of the day after the day of the delivery. In order to use his cancellation right, the buyer must send an email within that delay to info@nayestones.com asking for the exchange and returns form. Following receipt of the returns form Nayestones will provide the Buyer with a return authorization code and instructions on how to return the product to the Seller.
From the moment the Buyer expresses his intention to return part or all of his Order, he has seven (7) calendar days to return the Products to the Seller (at his own expense). The non-compliance with that delay shall cause the Buyer to be deprived of this Cancellation right. In consequence, he shall loose his right to reimbursement.
Please note that the Buyer will be responsible for the item(s) until they have reached us.
Products that were bought as part of a special order (Custom made) or made to measure shall not be reimbursed or exchanged.
ART10 - REIMBURSEMENT & RETURN POLICY
The Product must be returned in its original packaging, complete (packaging, box, notice, ...), properly protected and in a perfect state allowing their resale (not damaged nor dirty) to the below mentioned address, accompanied by a copy of the original purchase invoice and return form with authorization code written on it. Products that are returned in incomplete, damaged or soiled conditions shall never be accepted and therefor not be reimbursed.
Please also note that custom charges, duties and sales tax are non-refundable for shipments outside the European community.
If the Buyer uses his Cancellation right, respecting all modalities provided for in article 9 and 10, the Website shall reimburse within 30 days the price of the Product less the delivery costs once the goods are returned.
ART11 - DELIVERY OF THE GOODS
The Website shall do anything possible, to send the Products within the days following the Order validation. The Products are delivered at the shipping address indicated by the Buyer during the ordering process. The delivery person shall go to this address during weekdays, and shall hand over the parcel(s) to the addressee or any other person present at the address. In case of absence, a notice shall be left in the mailbox of the designated address. It is up to the Buyer to contact the delivery person to agree on a new delivery date. If the Buyer does not organize a new delivery within 1 week from the initial delivery attempt, or if he is absent at the time of the new delivery, the Order shall automatically be returned to Nayestones, who shall contact the Buyer in order to organize the Order delivery. In this case, additional costs may be charged to the Buyer.
Delivery times depends on the items ordered and on the country in which the order is placed. Except if the Parties were to decide otherwise or for custom made orders, delivery should not exceed 15 days. Nayestones cannot be responsible for unforeseable delays in delivery.
In the event of loss or of deterioration of the product during transport, the Buyer will have to inform the conveyor upon receipt of the goods. When the goods are delivered, the Buyer should check the articles are in order and indicate any reserves they may have in writting, on the delivery note if possible. The Buyer must note any anormalities observed (parcel opened, damaged, item damaged, missing etc…) and contact Nayestones by email at info@nayestones.com within 15 days. After this term, complaints are no longer possible.
If the article does not comply with your order or if they are not to your satisfaction, you may return them and ask for an exchange or for a refund within the conditions.
ART12 - PROPERTY – RISKS
ART13 - GUARANTEE
In addition, the rendering of colour also depends on the Buyer’s computer equipment. The Website cannot be held responsible for the reliability of the colours. The documents for the products are only delivered as information, they are not contractually binding. The Website does not accept any complaints or guarantee claims due to dissatisfaction with the colours and descriptions.
ART14 - REPAIRS AND MAINTENANCE
ART15 - PERSONAL INFORMATION
ART16 - INTELLECTUAL PROPERTY
ART17 - ACCEPTANCE OF THE GENERAL CONDITIONS
ART18 - APPLICABLE LEGISLATION AND COMPETENT COURTS