Source: https://www.norway-fjordhytter.de/en/rental-conditions
Timestamp: 2019-11-16 21:31:32
Document Index: 24838138

Matched Legal Cases: ['§651', '§ 651', '§ 651', '§ 312', '§ 651', '§ 651', '§ 651', '§ 651', '§203', '§203', '§ 651']

1.) Travel conditions for bookings from 01.07.2018 / 1
2.) Form for informing the traveler on a package holiday according to §651 a of the Civil Code.
on our homepage www.norway-fjordhytter.de you will find our own cottages, Fjordhytte 1-7, of which we are owners and landlords. All other holiday properties are rented by us on behalf of Norwegian owners. We personally visited the objects and therefore know the holiday properties and their surroundings. We and the owners of the holiday property keep these in order to give you the best possible stay.
The contractual relationship between you, hereafter referred to as the traveler, and Norway-Fjordhytter, hereinafter referred to as tour operator, is based on the statutory provisions in the European Union or Germany, in particular §§ 651a ff. - m BGB.
Terms of Travel Paragraph 1.) The following travel conditions supplement the statutory provisions and this will tell you what you can expect from us as a tour operator and what we expect from you as a traveler.
Form informing the traveler Paragraph 2.) We are obliged to inform travelers before booking, in addition to the travel conditions, by the form in paragraph 2. separately about your rights when booking a package holiday.
Each traveler recognizes with the registration for the trip for himself and the persons registered by him these travel conditions.
Paragraph 1, travel conditions
Paragraph 1.1) Conclusion of a package travel contract, rental of a holiday property.
Paragraph 1.2) Liability certificate.
Paragraph 1.3) Terms of payment.
Paragraph 1.4) Price increase / price reduction.
Section 1.5) Delivery of travel documents / arrival documents.
Paragraph 1.6) Equipment and items to be provided.
Section 1.7) Arrival and departure of the traveler.
Section 1.8) Entry into Norway, exit, passport, health, customs and foreign exchange regulations.
Paragraph 1.9) Difficulties of the traveler and his fellow travelers - Duty of assistance of the tour operator during the journey.
Paragraph 1.10) Rebooking, change of travel period, replacement of contract, resignation, non-arrival or cancellation of travel by the traveler.
Paragraph 1.11) Unused services.
Paragraph 1.12) Resignation due to exceptional circumstances.
Paragraph 1.13) Cancellation / termination by the organizer for behavioral reasons.
Paragraph 1.14) Number of persons.
Paragraph 1.15) Plot.
Paragraph 1.16) Insects and allergies.
Section 1.17) Pets.
Paragraph 1.18) use of the boat.
Paragraph 1.19) Insurance.
Paragraph 1.20.) Additional costs at the resort.
Paragraph 1.21) Internet.
Paragraph 1.22) TV reception.
Paragraph 1.23) Deposit.
Paragraph 1.24) Basic cleaning and final cleaning.
Paragraph 1.25) Waste disposal.
Paragraph 1.26) Damage.
Paragraph 1.27) Liability, rights of the traveler in case of travel defects, duty to cooperate and assert claims, warranty, remedy, reduction, compensation, termination, address, statute of limitations.
Paragraph 1.28) Limitation of Liability.
Paragraph 1.29) Other Provisions, Jurisdiction.
Paragraph 1.30) Information on Online Dispute Resolution.
Paragraph 1.31) Severability clause.
Paragraph 1.32) Deviating agreements.
Paragraph 1.33) Tour Operators.
Paragraph 2) Form for informing the traveler of a package holiday according to § 651a of the Civil Code
The booking / conclusion of a travel contract of the holiday property desired by the traveler can be done online on the homepage www.norway-fjordhytter.de. Travelers are welcome to call and booking or ordering the trip is accepted by phone.
Online booking: For online booking / travel arrangements, the traveler enters all required data on the booking form, then click on Check booking, after which the traveler is the booking again listed for review. The traveler may be able to change his booking if an error occurs. On this screen an input field is provided, in which the traveler can enter his special wishes. If the traveler finally wishes to book / order the holiday property for a fee, the traveler must click on the button "Book for a fee". That was the last step and the holiday property is now obligatory ordered / booked.
With the travel registration (booking) of a holiday property on the homepage www.norway-fjordhytter.de offers the traveler, the tour operator the conclusion of a travel contract binding. The traveler is bound by the binding offer until written confirmation or cancellation by the tour operator. The written confirmation or travel confirmation will be sent to the traveler automatically by the booking system a few minutes after his online booking by e-mail. The basis for this is the prior information within the meaning of Directive (EU) 2015/2302 and the travel advertisement. This also includes the general passport and visa requirements of the country of destination, indicating the time limits for obtaining a visa. The traveler represents all contractual obligations of the persons registered by him. If he acts without a power of representation, he is liable according to the legal regulations.
The traveler must ensure that the e-mail address provided by him on the order form is correct, so that the e-mails sent by the tour operator can be received at this address. In particular, the traveler must ensure that, despite any use of a spam filter, all documents sent via e-mail can be received by the tour operator.
The traveler receives in addition to his e-mail confirmation of travel about 1 week after its online booking, another travel confirmation / invoice including the security of the tour operator sent by mail in paper form.
We accept the special wishes of the traveler and his fellow travelers and pass them on to the owner or administrator of the objects. The fulfillment of the special requests of the travelers, which are not calculated by the tour operator, but paid in cash to the owner or administrator in cash, is incumbent solely on the owner or administrator of the objects. Norway-Fjordhytter as a tour operator does not guarantee for these and does not stand for it.
For the services to be provided by the tour operator, only the descriptions of the holiday rentals on the homepage www.norway-fjordhytter.de, accompanying photos, prices in the booking form or the prices in the object description of the homepage, including specification and prices in the travel confirmation. However, we reserve the right to correct calculation errors in case of a system crash or similar. Travel documents generally have only informal character.
The traveler is entitled to compensation for any damage caused to him as a result of a technical error when booking an object in the booking system on the homepage of the tour operator, unless the tour operator is not responsible for the technical error, this also applies if The tour operator has caused a mistake during the booking process, unless the mistake is caused by the traveler or was caused by unavoidable, extraordinary circumstances.
After sending the online booking form on the homepage www.norway-fjordhytter.de, by telephone order, or an order by E-Mail by the traveler, according to § 312g Abs. 2 Ziff. 9. BGB for a holiday property, motorboat is no free right of withdrawal for the traveler. In the case of revocation / cancellation / termination, the regulations under paragraph: 1.10) "Cancellation" by the traveler apply!
The booking traveler must be at least 18 years old, and co-travelers under the age of 18 are only allowed to travel with their parents' written consent.
The subletting of all objects on www.norway-fjordhytter.de with own calculation or other marketing of our holiday properties is not permitted without our written consent.
The indicated prices on the price list of the homepage, booking form, travel confirmations and invoices are customer final prices in Euro. Our invoice amounts do not include German value added tax (VAT) as they are not taxable domestically.
In accordance with § 651r BGB, the tour operator has concluded a statutory insolvency insurance with R + V Versicherung with contract number 90449319958. The security certificate applies to package holidays booked up to and including 31.03.2019; Starting and ending the journey therefore have no significance for its validity. In the event of the insolvency of Manfred Hitzler, Norway-Fjordhytter, Anton Bruckner Strasse 23, D-89547 Gerstetten, Germany, the traveler shall be entitled to direct claims within the meaning of § 651r (4) of the Civil Code vis-à-vis the specified customer deposit insurer , The customer deposit insurer (R + V) provides for Norway-Fjordhytter to the traveler and all travel participants, irrespective of residence, that the paid travel price, as far as travel services due to insolvency or opening of insolvency proceedings over the assets of the tour operator and necessary expenses Travelers due to insolvency or opening of insolvency proceedings on the assets of the tour operator for the return trip arise, be reimbursed. The customer money saver can offer the traveler the continuation of the journey. If the traveler requires reimbursement, the customer money insurer must fulfill the claim without delay.
The liability of the customer money saver is limited. He is liable for all amounts to be reimbursed by him in one financial year only up to an amount of EUR 110 million. If this sum is not sufficient for all travelers, the amount of the reimbursement will be reduced in proportion to the total amount of the maximum amount.
Tel: +49 611 533-5859
The tour operator may only claim payments for the booked travel from the traveler before the end of the trip, if a customer money security contract exists and the security certificate has been handed over to the traveler.
Deposit by bank transfer, 20% of the total price no later than 14 days after booking and receipt of the legally required security note.
Balance due by bank transfer unsolicited 30 days (4 weeks) before the arrival date.
If the property is booked less than 4 weeks prior to arrival, the total amount is due within 3 days of rental. The traveler must note that without timely payment or on time receipt of the total amount in the account of the tour operator, no claim on the use of the holiday property by the traveler and a key handover on site can not take place.
If the traveler does not pay the down payment or the final payment according to the agreed due dates, then the tour operator is entitled to withdraw from the contract after a reminder with a deadline and to charge the traveler with the cancellation costs. From this, the saved expenses are deducted, as well as those acquired through a different use.
Accepted form of payment: Bank transfer. The account details are given to the traveler with the travel confirmation.
The travel organizer waives the statutory unilateral increase in the price of the tour. The prices confirmed on our travel confirmations / invoices are fixed prices. The right of the traveler to a price reduction does not apply for this reason.
The travel documents / travel documents will be sent to the traveler after transfer of the total amount by e-mail or by express request by mail.
The equipment of each holiday property is in the object description of the homepage www.norway-fjordhytter.de. In the holiday objects fitted sheets, covers for the blanket and for the pillows must be brought by the traveler. Towels, tea towels, toilet paper, dish soap, etc. must also be brought by the traveler. If this is not possible for the traveler, certain services for most properties can be ordered in advance via the tour operator. For some objects this service is not possible. Information is the traveler in the object description on the homepage www.norway-fjordhytter.de. Travelers wishing to rent linens, towels, etc., must arrange this in good time with the tour operator prior to arrival to ensure that bed linen, etc. is available. Overnight in sleeping bags at the property is not allowed.
The arrival and departure is with most objects on Saturday, with some objects the arrival and departure day is freely selectable. Detailed information can be found on the homepage at the object description of the holiday property. In the low season until the end of May and from the beginning of September, different arrival and departure days are possible on request for almost all properties.
Arrival / Availability of the holiday property is from about 15-16 clock until 22 clock, later arrival only on prior written agreement with the owner / manager or the tour operator. If you arrive too late, you may not be able to access the holiday property. Departure for most objects until 9 o'clock or 10 o'clock. The valid for the holiday object departure time is specified in the property description. Arrival and departure to the holiday property are to be carried out by the traveler at his own expense.
Section 1.8) Entry into Norway, exit, passport, health, customs and foreign exchange regulations
Passport requirements: For EU citizens, a valid identity card or passport is required to enter Norway. Children under the age of 16 require their own children's ID card. We point out that expired ID cards have a processing time for the extension of 3 to 6 weeks, possibly longer.
Health regulations: No special vaccinations are required for entry into Norway. If in doubt, talk to your doctor. We recommend to take out a foreign health insurance with return insurance.
Customs regulations: Norwegian customs regulations are strict, small exceedances are severely punished. For compliance with the customs regulations, the traveler of the holiday property is responsible. The traveler must be aware of the import regulations, e.g. of food, alcohol, pets, etc. inform yourself. When leaving the country please note that you are u.a. to the maximum export quotas of fish.
Currency Regulations: You are responsible for compliance with foreign exchange regulations. The currency in Norway is the Norwegian krone.
All costs incurred by the traveler, including cancellation costs, resulting from non-observance o.a. Regulations / information are at the expense of the traveler. This is excepted if the traveler has received a culpable wrong or non-information from the tour operator. Further information for travelers: www.toll.no, and http://www.auswaertiges-amt.de
If the traveler or his fellow travelers are in difficulty, the tour operator shall provide immediate and adequate assistance to the traveler. This applies in particular to the provision of information on health services, contact with local authorities, consular assistance, adequate translation assistance in the case of local communication problems, support in the production of means of distance communication, assistance with optional travel opportunities. Emergency telephone number + 49-1712078990
Rebooking: After booking or contracting a holiday property, motor boat and additional services, a transfer to another object is not possible. If the traveler wants to rebook, the booked object, motorboat or additional services must be canceled and re-booked. There are the valid cancellation fees. Their amount is determined according to the originally agreed price less the value of the expenses saved by the tour operator as well as what can be acquired by using the services elsewhere.
Changes to the travel period for the object booked by the traveler can only be made against payment of a processing fee of EUR 20.- per change.
Contract Transfer Substitute: The Traveler may require that a replacement person travel instead. If a substitute person takes the place of the traveler, the replacement person assumes the rights and obligations of the travel contract. The prerequisite for this, however, is that the tour operator receives a binding notification with full name and address of the substitute traveler no later than five days prior to departure and that the replacement person satisfies the special travel requirements or does not conflict with the statutory provisions and the official orders.
Cancellation, non-commencement or cancellation of the journey: The traveler can withdraw from the travel contract at any time. In the event of cancellation, non-arrival or cancellation by the traveler, the tour operator shall be entitled to reasonable compensation for loss of the claim to the agreed rental price.
Their amount is determined according to the originally agreed travel price less the value of the expenses saved by the tour operator as well as what the tour operator can acquire by using the services elsewhere. The traveler is at liberty to prove to the tour operator much less damage.
If the tour operator succeeds in finding another traveler for the same period instead of the traveler, only 10% of the travel price will be charged regardless of the traveler's cancellation date.
The flat-rate claim of the tour operator on cancellation fees, non-arrival and cancellation on the booked trip is:
from the date of the contract / booking until 61 days before the start of the journey / 10% of the total price
from 60th day to 35th day before departure / arrival 50% of the total price
from 34th day to 2nd day before departure / arrival 80% of the total price
In case of late cancellation and no-show, 95% of the total price will be charged.
In the event of non-use of contractual services caused, for example, by delayed ferry crossing, cancellation of the ferry crossing, late arrival, premature departure due to illness, etc. bad weather, which can not be attributed to the fault of the tour operator, the traveler is not entitled to a refund under the lump-sum cancellation fees. Their amount is determined according to the originally agreed price less the value of the saved expenditures as well as what was acquired through a different use of the services. The traveler is at liberty to prove the tour operator less damage.
The tour operator assumes no liability for disruptions arising from the services of other companies, which the traveler has ordered elsewhere under his own direction.
Passengers and tour operators may withdraw from the contract in exceptional circumstances prior to the start of the package, for example if there are serious unavoidable safety issues at the place of destination or immediate vicinity likely to affect the package holiday, stay at the holiday property or transport of persons. The tour operator loses his claim to the travel price. The travel price will be refunded immediately, at the latest within 14 days.
The tour operator can withdraw from the travel contract prior to departure or terminate the travel contract without notice after the beginning of the trip, if the traveler or his fellow travelers disrupt the execution of the trip after a warning, endanger themselves or others. This applies in particular to grossly negligent damage to the property including the inventory, the outside area or the motorboat. For the same reasons, the property owner or his contact person may, in consultation with the tour operator, cancel the travel contract after the start of the journey without notice. In case of termination of the contract, the tour operator reserves the right to the travel price, taking into account the aforementioned cancellation fee. Its amount is determined according to the originally agreed price less the value, the expenses saved by us as well as what we acquire by another use of the services. The traveler is at liberty to prove the tour operator less damage.
All holiday objects may be occupied with the maximum in the description of the object on our homepage, www.norway-fjordhytter.de, or in the travel confirmation specified number of people. The maximum number of persons included also includes infants. If the holiday property is inhabited by more than the specified number of people, the tour operator, the owner or manager can refer the surplus persons from the property. If this order is not followed, we may terminate the travel contract with immediate effect, resulting in the reference of all travelers / guests. In exceptional cases, it is possible to exceed the number of persons, but this must be agreed with the tour operator prior to arrival and confirmed in writing.
The installation of tents, caravans or mobile homes is strictly prohibited and can not be done with our written permission. We have the right to request the removal of tents, caravans and campers. The cottages are mostly on natural grounds. This means that the land consists of forest and heathland or meadow and not mowed. The given area in square meters of land is usually not full, often not usable.
The traveler should note that due to the location of the houses in the open nature with insects is to be expected. We assume no responsibility for allergic reactions of the traveler in our holiday homes. For people with allergies, we recommend contacting their attending physicians in advance.
Section 1.17) Pets
If pets are allowed in holiday property, the travelers can refer to the property description on the homepage www.norway-fjordhytter.de. A pet, even if allowed in accordance with the holiday property description, must be stated upon booking. These include size, weight and the type of pet. The permission to bring a pet is limited to only 1 pet per property. If you bring several pets, the travelers require our written permission. If pets are not allowed in the property, travelers are not allowed to receive a pet bringing a pet. If a pet is allowed in the holiday property and travelers bring their pets to their holiday home, that does not mean that their pets are allowed to move freely anywhere. In holiday home settlements, or if a vacation property is in the neighborhood of your home, travelers must definitely put their pet on a leash to avoid nuisance to the neighbors. Travelers must also take care that their pet does not create any kind of acoustic annoyance, for example through constant barking, for the neighbors.
Even if pets are not allowed in some of the holiday properties, this does not mean that a pet has never been in the holiday home or resort, or that there is no pet in the area or in the neighboring house. Partly pets are not allowed because the owner owns a pet and therefore wants to avoid problems with brought pets. A pet must have a pet passport and identification or microchip when entering Norway. Furthermore, a vaccination against rabies and tapeworm infestation must take place no later than 21 days before entry. As the entry conditions can be changed, travelers are kindly requested to inquire about the entry requirements for pets in good time before entering Norway, and the travelers themselves are responsible for this.
What happens if a traveler wants to travel to Norway without the necessary permits for his pet? The traveler is dismissed by customs and sent back. It is not possible to enter Norway without meeting the customs requirements.
Paragraph 1.18) use of the boat
According to the property description on the homepage there are at least one boat per object in the fjord. The boat can either be used free of charge or paid by the traveler of the holiday property. Whether the use of the boat is chargeable, is the object description on the website or travel confirmation. The gasoline for the motor boat must be purchased without exception by the guest / traveler at the gas station for their own account.
The traveler is responsible for the responsible and proper handling of the motorboat during the rental period of the holiday property. If the traveler has never used a motorboat, he must report to the owner / manager of the holiday property, who gives him a briefing. It is imperative to follow the instructions of the manager / contact person / owner on site and, if available, the instructions for using the boat in the arrival documents to avoid accidents.
Children and adolescents up to the age of 18 may only use the boat when accompanied by an adult. Use of the boats is only permitted if the waves do not have white foam crowns, paddles are on board, skippers and passengers are not drunk on alcohol and all users wear a life jacket of the correct size.
In Norway, it is mandatory to wear a life jacket! Disregard of this law will be controlled and punished by the Coast Guard. Norway-Fjordhytter insists that anyone in the powerboat must wear a life jacket. In this context, we would like to point out that every year serious motor boat accidents occur in Norway. Life jackets are available in the holiday property. If a life jacket is not available in your size, contact the owner / steward; in exceptional cases, you will need to purchase a life jacket at your own expense.
For some of the motor boats a boat license is required. When describing the object, the description of the boat indicates whether a boat license is required. If you have any queries about the use of the boat, please contact the traveler in good time before booking or traveling by e-mail.
Paragraph 1.19) Insurance
Insolvency insurance: Upon conclusion of a travel contract / booking of the holiday property, the tour operator concludes the statutory insolvency insurance for the travelers for whom the traveler receives as proof a security certificate from the tour operator.
Liability insurance: When booking / contracting a holiday property liability insurance is provided by the tour operator for the travelers, so the travelers are insured in case of damage in the rental property against personal injury and property damage. The liability insurance does not cover damage caused by the traveler to the rental property and its inventory. The rental rates are no other insurance included, no travel cancellation insurance. We recommend the traveler to take out travel cancellation insurance. A travel cancellation insurance, the traveler can order on the Internet if desired online with an insurance provider of his choice after booking / contract of the holiday property. Under the following links are providers of travel cancellation insurance to find:
https://www.reiseversicherung.com/reiseversicherungen/reisekrankenversicherungen/reisekrankenversicherung_bis_8_wochen/axa_reisekrankenversicherung_bis_6_wochen.html
Furthermore, we point out to the travelers the possibility to take out a health insurance abroad, which covers the return costs in case of accident or illness. Upon request, the traveler can order them online from an insurance provider of his choice, as soon as the contract is signed / booked. Under the following link we provide a provider:
We recommend the comparison of several insurance companies. Price comparisons can be found on the internet.
The holiday homes are insured against fire. For insurance reasons, the traveler may not store flammable liquids such as gasoline in the holiday property, in the cultivation of the object or under the object. Gasoline must be in the shade, min. 10 meters from the house, or if necessary according to instructions of the owner or the contact person to be stored.
If the traveler accidentally causes damage to the property, its inventory or the motorboat, this may be covered by the passenger's personal liability insurance. We recommend travelers to check in advance with their insurance whether such damage to the rental property in Norway will be assumed.
Paragraph 1.20.) Additional costs at the resort
Fixed costs: According to jurisdiction, fixed costs, which in any case must be paid by the traveler, must be included in the price.
Variable costs depending on the number of passengers, consumption or consumption, such as electricity consumption, water, firewood, bed linen, towels, final cleaning and motorboat can be charged separately. Dear travelers, please look in your holiday property description which services are included and which are to be paid extra.
Paragraph 1.21) Internet
In many holiday homes there is Internet access. In the object description of the homepage is, whether Internet is available for free or for a fee. The tour operator assumes no guarantee for the availability or compatibility and security of the traveler's terminal at all times. The travelers themselves have to take care of the safety of their devices. If Internet access is available at the holiday property, this does not necessarily mean that the Internet can be used for business purposes, watching movies, etc., because the Internet may have too low a speed for these purposes or the amount of data is limited.
When using the Internet, the applicable law must be observed. You as a traveler / booker are obliged to inform and, if necessary, to check all your fellow travelers including minors. Chargeable downloads and the use of file sharing, illegal uploads and downloads on the Internet are not permitted (eg music downloads, films, etc.) and will be charged to the traveler in the event of culpable infringement and seizure. Further claims such as claims for damages of the right holder are asserted with the traveler as well.
Paragraph 1.22) TV reception
If a TV set is specified in the object description, this does not necessarily mean that German programs can be received. If German programs can be received, this is in your house description under TV.
Paragraph 1.23) Deposit
For most of the offered holiday objects no deposit is required. Whether a deposit must be deposited, is in the property description on the homepage. The local contact person / manager / manager is entitled to require a reasonable security deposit from the traveler if mentioned in the property description. The amount of the deposit can be found in the description of the traveler. The deposit will be paid in cash by the traveler and refunded locally by the contact person or the owner upon proper return of the holiday property or boat on the day of departure.
Even if the deposit has been returned to the traveler at the time of departure, any subsequent claims for damages made by the contact person / owner / administrator will not be affected. Deposit and security deposit or their repayment is not part of the contract between the traveler and the tour operator.
Paragraph 1.24) Basic cleaning and final cleaning
To clean a holiday property includes the basic cleaning and final cleaning. The basic cleaning of the holiday property takes place in each case by the traveler, no matter whether the final cleaning was ordered. Basic cleaning includes rinsing the dishes, storing the dishes and removing and disposing of all the wastes and food by the traveler. The holiday object must be handed over broom clean.
If the traveler wishes to do the final cleaning of the holiday property himself, the final cleaning must be carried out thoroughly by the traveler. The object must be left on departure in the same state as it was found on arrival. If the traveler does not want to clean the holiday home, the final cleaning for most properties can be ordered from the tour operator in advance, or on site for a reasonable package. In the case of a defective final cleaning or if the holiday property was not cleaned by the traveler, the tour operator can have the basic cleaning and final cleaning carried out at the expense of the traveler.
Paragraph 1.25) Waste disposal
The traveler is responsible for the disposal of their own household waste. The garbage must be disposed of in the designated containers by the traveler. There is no garbage collection at most holiday objects, which picks up the garbage at the roadside or directly at the object. The dumpsters are several kilometers away on some holiday homes. The site of the container can either be found in the arrival documents or the traveler learns this information from the owner / manager. Waste disposal in the container is free for the traveler.
Paragraph 1.26) Damage
Travelers are responsible for treating the property, all inventory, motorboat and boat quay responsibly. All travelers have to return the rental property and boat in the same condition as it was found. Exceptions are normal signs of wear and damage, which came about without the fault of the travelers. If the traveler whose fellow travelers cause damage to the house, inventory, boat quay or motorboat, they must be reported immediately to the manager / contact person / owner on site or the tour operator. If any damage occurred during the traveler's stay and has been reported, any claims will be made to the traveler within 4 weeks. The local contact persons are mentioned in the arrival documents. Optionally, the traveler can call on telephone number: + 49-1712078990.
Liability: The tour operator is liable for the holiday homes described on the homepage www.norway-fjordhytter.de for:
A careful selection of the service providers, monitoring of the holiday property or its owner, conscientious preparation of the trip and the proper description and provision of the contractually agreed stay.
Should the traveler discover a defect on arrival, on the holiday property, on the inventory, on the motorboat, this must immediately contact the manager / owner on site. The contact details are in the arrival documents. If reported defects of the traveler have not been satisfactorily resolved within a reasonable time or the traveler has the impression that the reported defect can not be remedied, the tour operator must be informed immediately.
Rights of the traveler in the event of travel deficiencies: The tour operator has to provide the traveler with the package holiday free of travel deficiencies.
The package holiday is free of travel defects if it has the agreed condition. To the extent that the nature is not agreed, the package is free from travel defects if it is suitable for the benefit provided for in the contract, or if it is fit for ordinary use and of a quality common to package tours of the same type, and the the traveler can expect the type of package holiday. A travel shortage exists even if the tour operator does not provide travel services or with undue delay. If the package tour is defective, the traveler may demand redress, remedy the situation and demand compensation, demand redress through other travel services, charge for a necessary accommodation or terminate the contract.
Obligation to cooperate and assert claims: Within the scope of the legal provisions, the traveler is obliged to do everything reasonable to immediately indicate a possible lack of travel to minimize any possible damage so that the tour operator can remedy the situation. The traveler is not entitled to any claims, as far as he negligently fails to report the defect immediately. A culpable omission does not exist, if the notice of defect is unreasonable, or if the case of impossibility is given.
Warranty: If the stay in the holiday property is not provided in accordance with the contract or the traveler finds a defect, he has a right of remedy. In this case, the traveler should contact you immediately by phone, e-mail to the tour operator. The tour operator will take measures to review the traveler's complaint in order to seek remedial action, or provide equivalent replacement.
Remedy: If the traveler requires remedy, the tour operator has to eliminate the lack of travel. He can only refuse the remedy if it is impossible or disproportionately expensive, taking into account the extent of the travel shortage and the value of the travel service concerned. If the tour operator does not remedy the situation within a reasonable period determined by the traveler, the traveler can remedy the situation himself and demand compensation for the necessary expenses. The determination of a time limit is not required if the remedy is denied by the tour operator or if immediate remedy is necessary.
If the tour operator can refuse to remedy the travel shortage and concerns the lack of travel a significant portion of the travel services, the tour operator has to offer remedy by appropriate compensation. If the substitute services result in the package holiday not being at least equivalent in quality to the one originally owed, the tour operator must grant the traveler a reasonable reduction in the travel price; the adequacy is based on § 651m para. 1 sentence 2. If the replacement services are not comparable with the services agreed in the contract or if the reduction of the travel price offered by the tour operator is inappropriate, the traveler may refuse the replacement services.
If the transportation of the passenger to the place of departure or to another place agreed upon by the parties (repatriation) is included in the contract and is not possible due to unavoidable, exceptional circumstances, the tour operator shall bear the costs of necessary accommodation of the traveler for a period not exceeding three nights, if possible in an accommodation equivalent to that agreed in the contract.
The tour operator can not rely on the limitation of the period to a maximum of three nights in the following cases:
The service provider must, according to directly applicable rules of the European Union, offer the traveler the accommodation for a longer period of time or bear the costs thereof.
The traveler belongs to one of the following groups and the tour operator has been informed of the special needs of the traveler at least 48 hours prior to departure:
Persons with reduced mobility as defined in Article 2 (a) of Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 on the rights of disabled persons and persons with reduced mobility when traveling by air (OJ L 204, 26.7.2006, p. 34) and their accompanying persons, pregnant women and unaccompanied minors, persons in need of special medical care.
Reduction: The traveler may request a reduction of the travel price for the period of lack of travel, if the stay was not performed in accordance with the contract. In the case of the reduction, the travel price for the stay shall be reduced in the ratio in which the value would have been in perfect condition at the time of the conclusion of the contract / booking. Any reduction must be estimated.
Compensation: The traveler may claim damages without prejudice to the reduction or termination unless the traveler is at fault for the lack of travel or is in debt of a third party who is neither a service provider nor otherwise involved in the provision of travel services covered by the package travel contract is unpredictable or unavoidable to the tour operator or was caused by unavoidable, exceptional circumstances. If the package is thwarted or significantly impaired, the traveler may demand adequate compensation in cash for useless holiday time. If the tour operator is obliged to pay damages, he has to pay immediately.
Termination: If the travel / stay in the holiday property is significantly impaired as a result of a particularly serious defect and is not provided according to the contract or the tour operator does not provide sufficient help or replacement within a reasonable time, the traveler may terminate the contract within the scope of the statutory provisions. However, the prerequisite is that the traveler has requested from the tour operator a reasonable deadline for remedy and this deadline has passed without success. The same applies if the traveler can not reasonably be expected to travel as a result of such a shortage for important reasons recognizable to the tour operator. In our own interest, we point out that a notice of cancellation should be made in writing by e-mail and fax. The determination of a period for remedy is not required if the remedy is impossible or denied by the tour operator.
If the contract is terminated by the traveler, the tour operator reserves the right to the travel price, with regard to the travel services rendered. The entitlement to travel services no longer to be provided is waived and must be reimbursed to the traveler. The tour operator will take all necessary measures that become necessary as a result of the cancellation of the contract, in particular if the contract included the carriage of the traveler to arrange for its return immediately. The means of return must be equivalent to that agreed in the contract. The additional costs for the return transport are the tour operator to the load.
Addressat: Contact us immediately, if possible by phone or e-mail optionally by fax:
Owner: Manfred Hitzler
Anton Bruckner street 23
Tel. + 49-7323-9537400
Fax + 49-7323-9537402
Mobile phone + 49-1712078990
Statute of limitation: We refer to the statutory provisions according to § 651 c to 651 f, the claims of the traveler expire after 2 years. The limitation period begins with the day on which the trip should end according to the contract. If between the traveler and the tour operator in accordance with §203 negotiations about possible claims hover, the statute of limitations is inhibited. The statutory provisions apply without restriction.
Claims of the traveler for injury to life, limb, health or negligent breach of duty of the tour operator or a vicarious agent expire after two years. The limitation period begins with the day on which the trip should end according to the contract. If between the traveler and the tour operator in accordance with §203 negotiations about possible claims hover, the statute of limitations is inhibited. The statutory provisions apply without restriction.
The manager, owner or local contact person is not a travel agent's agent and they are therefore not authorized to make or accept legally binding declarations of liability and warranty.
Paragraph 1.28) Limitation of Liability
The contractual liability of the tour operator for damages that are not personal injury, (no injury to life, body or health) is acc. § 651h BGB limited to the triple travel price.
1. as far as a damage of the traveler is caused neither deliberately nor roughly negligently or
2. as far as the tour operator is responsible for a damage incurred by the traveler solely because of a fault of a service provider.
If a travel service to be rendered by a service provider is subject to international conventions or statutory provisions under which a claim for compensation can only be made or enforced under certain conditions or restrictions or is excluded under certain conditions, the tour operator may also apply invoke the traveler on this.
The tour operator is not liable for accidents based on the activities described on the homepage www.norway-fjordhytter.de. Hiking, mountain hiking, mountaineering etc. are potentially dangerous activities. Every hiker is at his own risk and responsibility. Before each tour, the traveler has to be informed about the current weather conditions and the level of difficulty of the tour on site and to decide for himself whether this tour corresponds to his abilities. The suggestions on our pages are for informal purposes only and do not imply that the goals, e.g. are easily accessible. Unforeseen weather changes can make the most harmless way impassable. This applies to every altitude.
Paragraph 1.29) Other Provisions, Jurisdiction
Our holiday properties are generally unsuitable for people with reduced mobility.
Verbal side agreements are only valid with written confirmation by the tour operator.
The contractual relations between traveler and tour operator are exclusively subject to German law. If the traveler is a consumer with residence in Germany, the legal regulations are the place of jurisdiction.
If the traveler resides abroad, the place of jurisdiction of the tour operator in Germany is agreed as the place of jurisdiction.
Paragraph 1.30) Information on Online Dispute Resolution
This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer. The tour operator does not participate in voluntary dispute resolution procedures of the consumer arbitration boards.
Paragraph 1.31) Severability clause
Should any provision of this contract be invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision by an effective provision as closely as possible.
Paragraph 1.32) Deviating agreements
Unless otherwise stated, it is not permitted to deviate from existing agreements to the detriment of the traveler, even if they are circumvented by other designs.
Paragraph 1.33) Tour Operators
Therefore, you can claim all EU rights that apply to package holidays. The company Manfred Hitzler, Norway-Fjordhytter - Cottage Rental bears full responsibility for the proper execution of the entire package holiday.
In addition, the company Manfred Hitzler, Norway-Fjordhytter - holiday home rental has the statutory protection for the repayment of your payments and, if the transport is included in the package holiday, to ensure your return in case of bankruptcy.
Main rights under Directive (EU) 2015/2302. The Directive (EU) 2015/2302, in the form of national law, can be accessed via the website: www.implementation-guideline-eu2015-2302.de
The travelers will receive all relevant information about the package before the conclusion of the package travel contract.
At least one entrepreneur is always liable for the proper provision of all travel services included in the contract.
Travelers will receive an emergency telephone number or contact details to contact the tour operator or travel agent.
Passengers may transfer the package holiday to another person within a reasonable time and, possibly, at additional cost.
The price of the package holiday may only be increased if certain costs (for example fuel prices) increase and if this is expressly provided for in the contract and in any case not later than 20 days before the start of the package holiday. If the price increase exceeds 8% of the package price, the traveler can withdraw from the contract. If a tour operator reserves the right to a price increase, the traveler has the right to a price reduction if the corresponding costs decrease. (The company Manfred Hitzler, Norway-Fjordhytter - Ferienhausvermietung waives price increases, therefore the right of the traveler to a possible price reduction is dropped.)
Travelers can withdraw from the contract without payment of a cancellation fee and receive a full refund of all payments if any of the essential elements of the package holiday, with the exception of the price, are significantly altered.
If the operator responsible for the package cancel the package before the start of the package, the travelers are entitled to reimbursement and possibly compensation.
Passengers may withdraw from the contract in the event of exceptional circumstances prior to the start of the package without paying a cancellation fee, for example if there are serious safety issues at the destination likely to affect the package holiday.
In addition, travelers can withdraw from the contract at any time before the start of the package holiday by paying a reasonable and justifiable cancellation fee.
If, after the start of the package, essential elements of the package holiday can not be arranged in accordance with the agreement, the traveler must be provided with appropriate other arrangements at no extra cost. The traveler may withdraw from the contract without payment of a cancellation fee (in the Federal Republic of Germany this right is called "Termination"), if services are not provided in accordance with the contract and this has a significant effect on the provision of the contractual package tour services and the tour operator fails to remedy the situation create.
The traveler is entitled to a price reduction and / or compensation if the travel services are not provided or are not properly provided.
The tour operator will assist the traveler if he is in trouble.
In the event of the insolvency of the tour operator or, in some Member States, of the travel agent, payments will be reimbursed. If the tour operator or, if relevant, the travel agent enters into insolvency after the start of the package, and if the carriage is part of the package, the return of passengers is guaranteed. Manfred Hitzler, Norway-Fjordhytter - Ferienhausvermietung has taken out a bankruptcy insurance with R + V Allgemeine Versicherung AG. Travelers may contact this facility, R + V Allgemeine Versicherung AG, Raiffeisenplatz 1, 65189 Wiesbaden, Germany, Tel: +49 611 533-5859, Fax: +49 611 533-4500 or, if applicable, the competent authority, if they are entitled to benefits due to the insolvency of Manfred Hitzler, Norway-Fjordhytter holiday home rentals are denied.
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