Source: https://www.rogervivier.com/ca-en/legal-notice-store/
Timestamp: 2019-06-19 16:12:50
Document Index: 435638691

Matched Legal Cases: ['art. 5', 'art. 9', 'art.5', 'art.5', 'art. 10', 'Art. 9', 'art.5', 'art.5', 'art 11', 'Art. 11', 'Art.11', 'Art. 141', 'Art. 3', 'Art. 3']

Effective as of February 7th, 2017
These Terms and Conditions of Sale regulate the supply and sale of products in this section store.rogervivier.com ("Store") of the website www.rogervivier.com (hereinafter, the "Site").
The products commercialized within the Store (hereinafter, the "Products") are supplied and sold by ITALIANTOUCH S.r.l., with registered office in Corso Umberto I 171, 62012 Civitanova Marche (MC) - Italy, registered in the Company Register of Macerata with registration number No. 160768, VAT 02031231208 ("ITALIANTOUCH").
On the Store, ITALIANTOUCH, licensed by Tod's S.p.A., is selling ROGER VIVIER branded Products.
Tod's S.p.a, with registered office in Via Filippo della Valle 1, Sant'Elpidio a Mare (FM), fiscal code / vat and registration number under the companies register of Fermo (Italy) 01113570442, share capital Euro 66.187.078,00 fully paid up, R.E.A.: no. 114030 Fermo (Italy) data processing n. FM 004894 is owner of the Site and the Store, as well as owner of ROGER VIVIER brand.
1. Scope and Browsing of the Store 2. Purchase on the Store 3. Registration within the Store 4. Information required for entering into a contract 5. Product Availability 6. Information about the Products 7. Prices 8. Purchase orders 9. Payment forms 10. Delivery of the Products 11. Right of withdrawal 12. Legal Warranty of Conformity 13. Manufacturer's Conventional Warranty 14. Flash Sales and Competitions 15. Applicable Law; Alternative Dispute Resolution/Online Dispute Resolution 16. CUSTOMER SERVICE AND COMPLAINTS
1.6 The user shall carefully read these Terms and Conditions of Sale, made available by ITALIANTOUCH in the "Terms and Conditions of Sale" section of the Store and which can be stored and reproduced, as well as other information that ITALIANTOUCH provides in the Store, both before and during the purchase procedure.
1.7 The actual Conditions of Sale are applicable to the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, The Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Spain, Sweden and Hungary, Estonia, Latvia, Lithuania, Luxembourg, Malta, Slovakia and Slovenia. Each "Country" has its own designated Online Store.
1.8 The Store allows each user to surf the Store and, upon registration, to make purchases in any "Country", regardless of the State where the user is located when visiting the Store.
1.9 When the user logs in the Store, the Store recognises, through the IP address, the State from where the user is logging in.
1.10 The Country selected for surfing is therefore the one associated with the State from where the user is logging in the Store (hereinafter the "Browsing Country").
1.11 Any change in the Browsing Country, made after the beginning of the purchase procedure - which coincides with the moment in which the user, in order to put a product in the shopping bag, clicks on "Buy" - is allowed, but determines the interruption of the purchase procedure, the emptying of the shopping bag and the re-directing of the user to the home page of the chosen "Country".
iii. are registered on the Store in accordance with Article 3 here below.
2.2 The user is allowed to purchase more than one Product within the same order ("Multiple Order"). However, it is not possible to buy more than five items of the same Product in one order; moreover, in the case of a Multiple Order containing a Pre-Order / Back-Order Product (art. 5 hereafter), Real Time Banking payment (art. 9 hereafter) will not be available to the user; therefore, such payment modality shall not be used for payment. Resellers, wholesalers or all those persons who intend to purchase the Products for the purpose of resale are not entitled to make purchases on the Site. It is therefore forbidden to these parties and all those persons who are not consumers to register on the Site or make purchases on the Site. Subjects mentioned in Article 10.11 are also forbidden to purchase on the Site.
2.3 Should any violations of the above provisions occur or any irregularities in relation to the quantity of products purchased or the frequency of purchases made be noted, ITALIANTOUCH reserves the right to undertake all actions required to ensure that such violations or irregularities cease immediately, including the non-acceptance or cancellation of irregular orders or, upon joint resolution with Tod's S.p.A., the suspension of the access to the Store or the cancellation of the registration.
3.1 The purchase of Products on the Store may only take place upon registration within the Store.
3.2 Registration within the Store is free. To register within the Store, the user must fill out the registration form, entering his/her name, surname, title, an e-mail address and a password and then clicking on "Register". Confirmation of registration will be sent to the user by e-mail.
3.3 The Country in which the user is surfing at the time of registration within the Store is hereinafter referred to as the Registration Country. The Registration Country cannot be modified. Each user may use only one registration.
3.4 The registration within the Store, by opening a personal account called "My Account", enables the user to:
3.5 The registration credentials (e-mail address and password) enable the user to make purchases on the Site and, if the user chooses to pay with credit card (except for Maestro) and enables the "One click buy" payment option, to pay directly for purchases made on the Site, without entering credit card data for each subsequent purchase.
In any case, the registration credentials shall be preserved with extreme care and attention, can only be used by the user and cannot be transferred to third parties. The user hereby undertakes to keep them secret and to ensure that no third party gains access to them. The user also undertakes to inform ITALIANTOUCH immediately if he/she has suspicion of or becomes aware of any illegal use or disclosure of the said data.
3.6 The user hereby guarantees that the personal data provided during the registration procedure for the Store are complete and truthful and undertakes to indemnify and hold harmless ITALIANTOUCH and Tod's S.p.A. from and against any losses, damages and/or liabilities deriving from and/or in any way connected to the violation by the user of the provisions concerning registration within the site or the storage of registration credentials.
3.7 Registration within the Store implies acceptance of these Terms and Conditions of Sale.
iv. once the order form has been submitted and upon confirmation of the validity of the payment instrument used, except for what specified in Article 9.3 and following paragraphs, ITALIANTOUCH will send to the user, at the indicated e-mail address, the confirmation of the order, containing the following: a summary of the Terms and Conditions of Sale, as well as any particular conditions applicable to the contract, information regarding the main features of the purchased product, a detailed indication of the price, the form of payment used, the delivery expenses and any additional expenses, as well as information about the right of withdrawal; the general Terms and Conditions of Sale applicable to the order, standard withdrawal instructions and standard withdrawal form, as specified in Article 11 here below, will be attached, as a PDF file, to the Order Confirmation e-mail.
5.1. The Products offered in the Store are articles of clothing and accessories (such as, merely by way of example, shoes, small leather goods, bags, glasses, beauty and care accessories, perfumes and watches) of the brand ROGER VIVIER contained in the electronic catalogue published on the Store at the time when the user places the order.
5.2. Product availability is constantly monitored and updated. Nevertheless, since the Store may be visited simultaneously by various users, it is possible that more than one user purchases the same product at the same time. In these cases, the Product may appear as available for a short time, even though it is actually finished or not immediately available, since it is necessary to wait for new availability.
ii. should the Product not become to be available again: the supply of a different Product, of equivalent or higher value, upon payment, in the latter case, of the difference, upon prior approval of the user. It is specified that, if the user chose the Real Time Banking Payment (where available) for purchasing the Product initially selected and such Product then proves to be unavailable, whether the user chooses to receive in replacement a Product whom price is higher if compared to that of the product originally purchased, the contract regarding the Product originally purchased will be terminated (and, consequently, the order will be cancelled and the Total Sum Due paid will be refunded, as regulated in art.5.4 hereafter); as a consequence, a new order, containing the Product requested by the user as a replacement, shall be placed.
5.4 If the user avails himself/herself of the right to terminate the contract whereof in Section 61, paragraphs IV and V of the Consumer Code, and the payment of the total sum due - given by the price of the Product, the delivery fees, if applicable, and any other additional cost, resulting in the order ("Total Sum Due") - has already been made, ITALIANTOUCH will refund the Total Sum Due without undue delay and, in any case, within 15 working days starting from the day on which of the order has been placed. The user shall be informed of the sum of the refund by e-mail and the sum will be credited to the user with the same form of payment used by the user for the purchase. In case the payment was made by means of European bank transfer, ITALIANTOUCH will request the user to provide his/her bank account details necessary for the refund. Any delays in crediting the amount may depend on the bank, the type of credit card or the form of payment used. In any case, the value date of the credited sum shall be the same as the charged sum.
ii. should the Product(s) within the Multiple Order not become to be available again : the supply, in substitution of the unavailable Product(s), of a different Product(s), of equivalent or higher value, upon payment, in the latter case, of the difference, given prior approval of the user.
It is specified that, in this case, if the user chose the Real Time Banking Payment (where available) for purchasing the Product initially selected and such Product then proves to be unavailable, whether the user chooses to receive in replacement a Product whom price is higher if compared to that of the product originally purchased, the contract regarding the Product originally purchased will be partially terminated (and, consequently, the order will be partially cancelled and the Partial Sum Due payed will be refunded, as regulated in art.5.6 hereafter); subsequently, a new order, containing the Product requested by the user as a replacement, will be placed.
The user's choice shall be promptly communicated to ITALIANTOUCH, via e-mail, to the e-mail address indicated in Article 16 following.
5.6 In case the user avails himself/herself of the termination right, as specified in Section 61, paragraphs IV and V of the Consumer Code, the purchase contract of those unavailable Product(s) within the Multiple Order will be partially terminated, limited to such Product(s), with resulting refund, in case it has already been paid, of the amount due for the Product(s), and any other possible cost specifically related to the Product(s) ("Partial Sum Due"). The termination of the entire Multiple Order will occur only if the unavailable Product(s) of the Multiple Order is/are considered ancillary in respect to the other Product(s), that are available. The Partial Sum Due to the user with reference to the unavailable Product(s) will be refunded without undue delay and, in any case, within 15 working days starting from the day on which the order has been placed. The user shall be informed of the sum of the refund by e-mail and the sum will be credited to the user with the same form of payment used by the user for the purchase. In case the payment was made by means of European bank transfer, ITALIANTOUCH will request the user to provide his/her bank account details necessary for the refund. Any delays in crediting the amount may depend on the bank, the type of credit card or the form of payment used. In any case, the value date of the credited sum shall be the same as the charged sum.
5.7 Without prejudice to what expressed in Articles 5.2, 5.3 and 5,4 above, ITALIANTOUCH reserves its right to offer the user the opportunity to purchase in advance Products belonging to new collections before they are even manufactured. The Products which can be purchased before their own manufacture will be listed in a dedicated section on the Site and/or will be identified with the "Pre-order" caption ("Pre-order Products"); in the Product Sheet of each Pre-order Product, as well as during the whole purchase procedure, and, anyway, before the user is bound to the purchase contract of the Pre-order Product, the date the Pre-order Product will be available will be notified. Pre-order Products can be purchased and paid by the user through the same payment methods specified in the Terms and Conditions of Sale, except Real Time Banking Payment, which will not be available for the payment of Pre-Order Products.
Once the purchase contract is entered into, the user will receive an order confirmation e-mail, meeting the legal requirements as specified in Article 4.1 iv, but specifically referred to Pre-order Products; this e-mail will be different from the one concerning Products, other than Pre-order Products, which might be purchased by the user together with Pre-order Products and/or Back-order Products.
The effective charge of the Total Sum Due for the Pre-order Products will take place only once the Pre-order Product is shipped. If the payment is made with credit card or PayPal, the user will be charged no amount before said date, but ITALIANTOUCH will merely check the validity of the card and the absence of possible blocks, as specified in article 9.2 hereafter.
Those who purchase a Pre-order Product will be notified via e-mail of the supervening availability of the Pre-Order Product(s) ("Supervening Availability Confirmation E-mail"). Unless otherwise specified in the Product Sheet and/or during the purchase process, all Pre-order Product(s) will therefore be delivered within 4-7 working days of receipt of the Supervening Availability Confirmation E-mail if the user has selected the standard delivery optionor within 2-4 working days of receipt of the Supervening Availability Confirmation E-mail if the user has selected the express delivery option. In case the Pre-order Product is not manufactured, or in case of failed or delayed delivery, the provisions of which in Article 10.12 following will be applied. All other provisions in the Terms and Conditions of Sale will also apply.
Back-order Products
5.8 Without prejudice to what expressed in Articles 5.2, 5.3 and 5,4 above, ITALIANTOUCH reserves its right to offer the user the opportunity to purchase Products which, even if not currently available in the electronic catalogue of the Site (because momentarily out of stock, for instance), can be selected by the user to be purchased. These Products will be listed in a dedicated section on the Site and/or will be identified with the "Back-order" caption ("Back-order Products"). In the Product Sheet of each Back-order Product, as well as during the whole purchase process and, anyway, before the user is bound to the purchase contract of the Back-order Product, the date the Back-order Product will be available again will be notified. Once the purchase contract is entered into, the user will receive an order confirmation e-mail, meeting the legal requirements as specified in Article 4.1 iv, but specifically referred to Back-order Products; this e-mail will be different from the one concerning Products other than Back-order Products which might be purchased by the user together with Back-order Products and/or Pre-order Products.
Back-order Products can be purchased and paid by the user through the same payment methods specified in the Terms and Conditions of Sale, except for Real Time Banking Payment, which is not available for the payment of Back-Order Products; the effective charge of the Total Sum Due for Back-order Products will take place as specified in the second paragraph of Article 5.7 above.
Those who purchase a back-order Product will be notified via e-mail of the supervened availability of the Back-Order Product(s) ("Supervening Availability Confirmation E-mail"). Unless otherwise specified in the Product Sheet and/or during the purchase process, all Back-order Product(s) will therefore be delivered within 4-7 working days since receipt of the Supervening Availability Confirmation E-mail if the user has selected the standard delivery option; within 2-4 working days since receipt of the Supervening Availability Confirmation E-mail if the user has selected the express delivery option. In case the Back-order Product will not be available again, or in case of failed or delayed delivery, the provisions of Article 10.12 following will apply. All other provisions in these Terms and Conditions of Sale will also be effective, if applicable.
Each Product is accompanied by a product information sheet which illustrates its main features ("Product Sheet"). The images and descriptions on the Store reproduce the features of the Products as faithfully as possible. However, the colours of the Products may differ from the actual ones due to the settings of the computer systems or the computers used by users to visualize them. Moreover, the images of the Product in the Product Sheet may differ in dimension or in relation to accessory products. These images must therefore be understood as approximate and with the usual tolerance values. For the purposes of the purchase contract, the description of the Product in the order form transmitted by the user shall be considered valid.
7.1 All the prices of the Products published on the Store are expressed in Euros (or in local currency outside the European territory) and are inclusive of Value Added Tax - IVA.
8.3 In the event that, after the purchase of a Product and its delivery to the user, the user wishes to replace it - without prejudice to the rights the user has in accordance with the law and according to the provisions of Articles 11, 12 and 13 of these Terms and Conditions of Sale - the replacement shall occur within 14 days as of the date on which the Product that the userpurchased has been delivered, provided that: (i) the Product is intact, complete in all its parts, equipped with all accessories, illustrative sheets, identification tags and labels, placed inside its original packaging together with a copy of the purchase invoice and of the exchange form whereof in the following paragraph, duly filled out in all its parts, and that (ii) the Product requested by the user as a replacement for the one originally purchased is available on ITALIANTOUCH.
In order to proceed with the replacement whereof in the paragraph above, the user shall follow the procedure specified in the document providing the exchange form and the related replacement instructions, placed inside the box which used to contain the item purchased by the user; this procedure can be consulted in the "Replacement" section of the Website.
Should ITALIANTOUCH verify that the replacement procedure specified in this Article 8.3 has been correctly followed by the user, ITALIANTOUCH will:
(i) refund the amount paid for the Product (delivery expenses the user might have incurred for purchasing the item he/she wishes to replace and any other additional cost paid as a result of the order not included) without undue delay and in any case within and no later than 3 working days as of the moment ITALIANTOUCH receives the parcel containing the item the user is returning. The refund will occur using the same payment method used for the initial transaction. The user will be also sent a refund confirmation e-mail;
(ii) charge the user with the price of the item he/she has requested as a replacement once ITALIANTOUCH will send it to the user (regardless of the price being the same, or lower, or higher if compared to that of the product originally purchased in the first place) using the same payment method used for the initial purchase. At the time of shipping the user will be sent a shipping confirmation e-mail;
(iii) deliver the item the user has selected as a replacement, once ITALIANTOUCH receives the parcel with the item the user means to replace, within the terms of delivery specified in the instructions whereof in this Article 8.3, second paragraph, above.
It is specified that, if the user payed for the initial purchase with Real Time Banking Payment (where available) for purchasing the Product initially selected and such Product then proves to be unavailable, whether the user chooses to receive in replacement a Product whom price is higher if compared to that of the product originally purchased, the contract regarding the Product originally purchased will be terminated (and, consequently, the order will be cancelled and the Total Sum Due paid by the user will be refunded); as a consequence, a new order, containing the Product requested by the user as a replacement, shall be placed.
As regards anything not further provided for in this paragraph, and for all replacements concerning Products having a price being the same, or lower than that of the product originally chosen by the user, even if paid with Real Time Banking Payment, the provisions of article 8.3 will remain applicable.
9.1 The payment of the Products purchased on the Site can be made:
by credit card, by means of one of; the credit cards accepted by ITALIANTOUCH as specified in the footer, on the bottom right of every page of the Site;
by any of the following Real Time Banking Payment methods:
iDEAL, only available if the user selected the Netherlands as Country of Purchase(see art. 10.1 hereafter) and has an online bank account with one of the credit institutions supporting this service. The list of credit institutions supporting iDEAL payment service is available at the page "https://www.currence.nl/en/products/ideal/licences-ideal/", iDEAL Issuing Licencees section.
SOFORT, available for the following Countries of Purchase: Austria, Belgium, France, Germany, Italy, Netherlands, United Kingdom, Spain; and only if the user has an online bank account with one of the credit institutions supporting this service. The list of credit institutions supporting SOFORT payment service is available at the page "https://www.sofort.com/payment/banks/check/", by providing the Country of Purchase and the sort code of the credit institution with respect to whom the user wishes to verify whether it supports the real time banking service or not;
(unless otherwise specified, in these Terms any and both of Real Time Banking Payment option will be referred to as "Real Time Banking Payment");
If one or more of the payment methods listed above cannot be used, also possibly in regard to a specific Product, this will be explicitly specified on the Site, at the beginning of the purchase procedure or, at the latest, before the user enters into the purchase contract and places the order. In any case, the payment methods which are not available will not be selectable during the purchase process.
Moreover, if the user cannot complete the payment with one of the methods listed above, ITALIANTOUCH reserves the right to accept payments via European Bank Transfer, as specified in Article 9.3 and seq.
In case of replacement of Product(s) upon the user's request, as regulated in Article 8.3 above, ITALIANTOUCH will proceed with the refund and subsequent charge as described in Article 8.3, last section, par. (i) and (ii) above.
9.2.1 In case of payment by credit card (except for Maestro) or by PayPal, by selecting the "Save these purchasing details for future use" box in the "Details of Purchase" page of the purchase procedure, the user hereby authorizes the memorization of the inserted payment option details and their re-use for the payment of subsequent purchases on the Site, thus avoiding the need to insert such data at each purchase ("One click buy"). The user may, at any time, revoke authorization of the re-use of the payment option details for subsequent purchases, by accessing his/her personal account and clicking on "Remove" in the section "Manage your payment details".
ITALIANTOUCH uses the safe payment service of the company Global Collect Services (Ingenico ePayments), which involves the use of the SSL protocol. The reserved data of the credit card (card number, start date, expiry date, security code), or of the PayPal account (email address and password) are encrypted and transmitted directly to the payment handler without passing through the servers of ITALIANTOUCH. ITALIANTOUCH therefore does not have access to the data used by the user for payment of the Products, not even in the case that the user chooses the "One click buy" payment method, if available, except for the case set forth in Article 9.7, with only reference to the card holder's data or to the PayPal account data.
9.3 If the user cannot complete the payment of the order with any of the payment methods listed in Art. 9.1 above (for example: negative feedback during the verification of the credit card validity and/or absence of blocks; lack of funding on the account the user is using; reaching of the maximum expense cap, etc.) and in case ITALIANTOUCH decides not to terminate the contract pursuant to and in accordance with Section 1456 of the Italian Civil Code, the user's order will be suspended and the Customer Service will contact the user to offer him/her European Bank Transfer payment as an alternative.
9.3.1 In case the user accepts to pay via bank transfer, the Customer Service will send him/her an e-mail including the bank account details for the bank transfer.
9.3.2 The payment of Products via European bank transfer should be made within and no later than four working days of receipt of the e-mail whereof in Article 9.3.1. Failure to comply will cause the automatic termination of the contract pursuant to and in accordance with Section 1456 of the Italian Civil Code. The termination contract, of which the user will be notified vie e-mail, will imply the cancellation of the order and the refund of the Total Sum Due, possibly paid with delay. Article 5.4. above is applicable, as the case may be.
9.3.3 In case of payment via European bank transfer, the delivery term of the Product(s) will be effective starting from the bank transfer receipt date on the part of ITALIANTOUCH or from the receipt date of the bank transfer receipt on the part of ITALIANTOUCH, depending on which of these two cases happens first. To facilitate the connection between the transfer payment and the order, the user is required to specify:
· Date of transmission of the order;
· First and Last name of the order's holder in case it differs from the bank account holder's name.
It is advisable for users to promptly send to ITALIANTOUCH, via e-mail, the receipt of successfully completed transfer.
9.4 If the user wishes to pay with iDEAL Real Time Banking Payment, after selecting iDEAL payment option, the user will be displayed a box containing the list of credit institutions supporting iDEAL payment service; the user will then be able to select the credit institutions, among those listed, that he/she wishes to use for payment, and will subsequently be redirected to a dedicated page of such credit institution, by means of which he/she will be requested to fill in his/her bank account details (account number and debit card number) and complete the payment.
If the user wishes to pay with SOFORT Real Time Banking Payment, after selecting SOFORT payment option, the user will be redirected to a dedicated page hosted by SOFORT, and will then be able to complete the payment, selecting the credit institutionâ€™s nationality and naming, e then filling in his/her User ID, PIN number, account number, transaction confirmation code, and any other data the system will require, depending on the credit institutiton the user selected in the first place.
In both Real Time Banking Payment options described above, payment shall be completed immediatly. Home banking access data are encrypted and transmitted directly to the payment handler without passing through the servers of ITALIANTOUCH. ITALIANTOUCH therefore does not have access to nor memorizes such data. The Total Sum Due will be charged on the bank account selected by the user, at the same time of the conclusion of the contract. Unless otherwise specified and/or agreed upon with the user, in the case contract is terminated or in any other case of refunding, for any reason, the amount of the refund due to the user shall be credited to the same account initially used by the user. The term for crediting the sum to this account depend exclusively on the company providing the service and/or the bank system. Once the credit order has been arranged in favour of the said account, ITALIANTOUCH shall not be deemed liable for any delays or omissions in the crediting of the refund to the user. For any such problems, the user shall directly contact the company providing the service.
9.5 In case of PayPal payment, the user will be redirected to the website www.paypal.com where he/she shall make the payment for the Products on the basis of the prescribed procedure regulated by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data inserted on the PayPal website will be processed directly by PayPal and will not be sent to or shared with ITALIANTOUCH.
ITALIANTOUCH is therefore unable to know, or memorize in any way, the credit card details linked to the user's PayPal account, or the details of any other form of payment linked to the said account.
9.6 If payment is made through PayPal, the Total Sum Due will be charged by PayPal to the user's account at the same time as the conclusion of the online contract. In the case (contract is terminated or in any other case of refunding, for any reason, the amount of the refund due to the user ("Refund Amount") shall be credited to the user's PayPal account. The term for crediting the sum on the payment tool linked to this account depend exclusively on PayPal and the bank system. Once the credit order has been arranged in favour of the said account, ITALIANTOUCH shall not be deemed liable for any delays or omissions in the crediting of the refund to the User. For any such problems, the user shall directly contact PayPal directly.
9.7 In order to guarantee the security of payments made on the Site and to prevent any fraud, ITALIANTOUCH hereby reserves the right to request the user, by e-mail, to send, using the same procedure, a copy (front and back) of his/her currently valid ID card, and, in case the order's holder is different from the credit card's / PayPal account holder, the ID card of the latter; ITALIANTOUCH may also ask, as an alternative or in addition to what detailed above, the authorization code for the transaction related to the Order placed by the user.
The e-mailed request will specify the term by which the document shall be sent to ITALIANTOUCH. This term will not, in any case, be more than 5 working days starting from receipt of the request by the user.
While waiting for the requested information / document, the order shall be suspended. The user is required to send the information / document requested within the indicated term. If ITALIANTOUCH does not receive such information / documents within the term indicated in the e-mailed request or receives expired or not valid documents and/or not correct or complete information, the contract shall be considered legally terminated pursuant to and in accordance with Section 1456 of the Italian Civil Code and the order shall be subsequently cancelled, without prejudice to the right of ITALIANTOUCH to claim damages that ITALIANTOUCH may incur due to the non-compliance of the user. The contract, termination of which the user shall be informed by e-mail, within and no later than 5 working days from the expiry of the term for sending the information / documents requested by ITALIANTOUCH, shall lead to the cancellation of the order and the refund of the Total Sum Due which may already have been paid by the user, with the application of the refund methods specified in Article 5.4, if compatible. If ITALIANTOUCH receives valid information / documentation within the indicated term, the terms of delivery applicable to the Product shall start from the date of receipt of the said information / documentation.
10.1 Delivery of the Products purchased on the Site is carried out in all the States indicated in Article 1.7 above, at the delivery address indicated by the user in the order form. However, delivery can only be made in the territory of the State associated with the "Country" in which the user is surfing at the time in which he/she begins - and up to the conclusion of - the purchase procedure by clicking on "Add to basket" ("Country of Purchase") (e.g.: if the user, when beginning the purchase procedure of the product x and clicking on "Add to Basket", is surfing in the "Country" Italy, the delivery of the product can only be undertaken in Italy).
10.2 The user is therefore obliged to insert in the order form a delivery address which is located within the territory of the State associated with the Country of Purchase. Orders that contain the indication of a delivery address outside such territory shall be cancelled pursuant to and in accordance with Section 1456 of the Italian Civil Code and the Total Sum Due shall be refunded, if already paid, using the procedures and within the terms indicated in the previous Article 5.4, if compatible.
10.3 Delivery cannot be made to the Channel Islands nor at P.O. Boxes or poste restante. If the delivery address is a P. O. box, or one of the above mentioned places, ITALIANTOUCH shall terminate the contract pursuant to and in accordance with Section 1456 of the Italian Civil Code and refund the Total Sum Due, if already paid, using the procedures and within the terms indicated in the previous Article 5.4.
10.4 The expenses for delivery of the Products, which may vary according to the delivery procedure chosen by the user, and any other possible cost, will be borne by the user, except where otherwise stated in the Product Information Sheet or in other parts where this is communicated. The amount of the expenses shall be expressly and separately indicated (in Euros and inclusive of VAT) in the Product Information Sheet and, in any case, before the user proceeds with the placement of the order, as well as in the e-mail confirming the order.
In case it is necessary to refund the delivery expenses due to withdrawal from a Multiple Order as specified in Article 11 following, ITALIANTOUCH will proceed in refunding the cost of said expenses only if the user intends to withdraw the entire Multiple Order; in such case, the cost of the delivery expenses will be fully refunded. Otherwise, the refund will not take place, given to the fact that the delivery fees incurred by the user (which ITALIANTOUCH always considers as a fixed amount, regardless the number of ordered Products) are attributable to the delivery of other Products, other than those the user has withdrawn, part of the Multiple Order.
If, instead, the refund of the delivery expenses follows the unavailability of one of the Products in the Multiple Order, as regulated in Articles 5.5 and 5.6, or, alternatively, a non-fulfilment case on the part of ITALIANTOUCH as specified in Article 10.13, ITALIANTOUCH will proceed in refunding the cost of the delivery expenses in the following fashion:
(i) if the user has selected the standard delivery option, by crediting him/her the amount of 3,00 euros for each unavailable Product/Product subject to ITALIANTOUCH's non-fulfilment, or, the user request granting him/her a coupon which can be used on the Store via a promo code, of the same amount paid by the user for the delivery expenses;
(ii) if the user has selected the express delivery option, by crediting him/her the amount of 5,00 euros for each unavailable Product/Product subject to ITALIANTOUCH's non-fulfilment, or, optionally, if the user wishes so, he/she will be allowed a coupon which can be used on the Store via a promo code, of the same amount paid by the user for the delivery fees.
In none of these cases the refundable delivery fee amount shall exceed the sum effectively paid by the user for the delivery of the Products. The user's choice - between the two options in Article 10.4 (i) or Article 10.4 (ii) shall be promptly notified to ITALIANTOUCH via e-mail at the e-mail address specified in Article 16 following. If the case user has chosen for the crediting of the amount as specified in Article 10.4 (i) or Article 10.4 (ii), this will occur as set forth in Article 10.16.
10.6 At the time of shipping (i.e. the moment the Products to the carrier), the user shall be sent an e-mail confirming the delivery and containing a link that will allow him/her to track the delivery.
10.10 The user takes good notice that collection of the Product is his/her specific obligation deriving from the purchase contract. In the case of non-delivery due to the absence of the consignee at the address specified in the order form, the courier shall leave a notice of passage in the letterbox containing a contact number. The courier shall therefore make a second attempt to deliver the goods. After two failed attempts to deliver the product, the parcel shall be placed in the "unclaimed goods" section. The Customer Service department shall therefore send an e-mail to the user in order to unblock the unclaimed parcel and ensure that the parcel is delivered as soon as possible. If necessary, the Customer Service department shall arrange with the User a change in the delivery address. If this attempt should fail or the user does not reply to the Customer Service department's attempt to make contact, the Product shall be returned to ITALIANTOUCH and, in any case, 30 working days after the first attempt of delivery, the contract shall be deemed to be terminated and the purchase order shall be considered cancelled in accordance with Section 1456 of the Italian Civil Code. ITALIANTOUCH shall therefore proceed, within 15 working days following the termination of the contract, to refund the Total Sum Due paid by the user, deducting the expenses for the unsuccessful delivery of the Product, the expenses for returning the product to ITALIANTOUCH and any other expenses it may have incurred due to the absence of the consignee. The user shall be informed of the termination of the contract and the sum of the refund by e-mail. The refund shall be credited to the same means of payment used by the user for the purchase. If the user has paid via European bank transfer, ITALIANTOUCH will request the user to provide his/her bank account details necessary for the refund. Any delays in crediting the amount may depend on the bank, the type of credit card or the payment method used. In any case, the value date of the credited sum shall be the same as the charged sum.
If, before the expiry of the thirty days the user asks to receive the Product again, ITALIANTOUCH shall proceed to arrange for the new delivery upon the charge, as well as the expenses for delivery, of the expenses for the return of the Product to ITALIANTOUCH and the expenses for storage.
10.12 If the purchased Product is not delivered or its delivery is delayed with respect to the terms of delivery indicated in the Product Sheet and in the order confirmation, the user, in accordance with Section 61 of the Consumer Code, requests ITALIANTOUCH to carry out the delivery within an additional time limit suitable to the circumstances ("Additional Time Limit ex Section 61, paragraph III, Consumer Code"). If this additional time limit expires before the Products are delivered, the user is entitled to terminate the contract ("Termination of the Contract ex Section 61, paragraph III, Consumer Code"), without prejudice to the right to damage compensation. The user is unencumbered with granting ITALIANTOUCH the Additional Time Limit ex Section 61, paragraph III, Consumer Code ("Excluded Cases") if:
a) ITALIANTOUCH has expressly refused to deliver Products;
b) The compliance to the delivery time specified during the purchase procedure and in the order confirmation shall be considered essential, always considering all the circumstances that have led to entering into the contract ;
c) The user has informed ITALIANTOUCH, before entering into the contract, that the delivery on or before a certain date is to be considered essential.
In the Excluded Cases appendix if the user does not receive the Products on or before the delivery time indicated during the purchase process and in the order confirmation is entitled to terminate the contract immediately, without prejudice to the damage refund ("Termination of the Contract in Excluded Cases").
The specification of the Additional Time Limit ex Section 61, chapter III of the Consumer Code and the notification of the Termination of the Contract ex Section 61, paragraph III, Consumer Code, or Termination of the Contract in Excluded Cases shall be notified by the user to ITALIANTOUCH to the addresses specified in Article 16 following.
In case of Termination of the Contract ex Section 61, paragraph III, Consumer Code or Termination of the Contract in Excluded Cases, ITALIANTOUCH will refund the user the Total Sum Due without undue delay. The refund shall occur as specified in Article 10.16 following.
In case the user does not proceed in setting the Additional Time Limit ex Section 61 paragraph III of the Consumer Code, or, if the conditions occur, in the Termination of the Contract ex Section 61, paragraph III of the Consumer Code or the Termination of the Contract in Excluded Cases, except in the case the user avails himself/herself of these reliefs and/or the ordinary legal means at disposition and, especially, in Chapter XIV, Title II, Book IV of the Italian Civil Code, ITALIANTOUCH undertakes to:
It is specified that, if the user chose the Real Time Banking Payment (where available) for purchasing the Product initially selected and such Product then proves to be unavailable, whether the user chooses to receive in replacement a Product whom price is higher if compared to that of the product delivered with delay, the contract regarding the Product originally purchased will be terminated (and, consequently, the order will be cancelled and the Total Sum Due paid will be refunded, as regulated in art.5.4 above); as a consequence, a new order, containing the Product requested by the user as a replacement, shall be placed.
10.13 In case of Multiple Orders containing Products which need to be delivered separately, the provision whereof in Article 10.12 above will find independent application for each delivery case. In respect to each delivery and therefore, limited to the Products pertaining the same, the user may proceed in setting the Additional Term ex Section 61, paragraph III of the Consumer Code and the Termination of the Contract ex Section 61, paragraph III of the Consumer Code, or the Termination of the Contract in Excluded Cases, if the conditions occur. In this case, ITALIANTOUCH will refund the User the Partial Sum Due without undue delay. The refund will occur according to what expressed in Article 10.16 following.
In case the user does not proceed in setting the Additional Term ex Section 61, paragraph III of the Consumer Code or, if the conditions occur, the Termination of the Contract ex Section 61, paragraph III of the Consumer Code or the Termination of the Contract in the Excluded Cases, in regard to each delivery and related Products, without prejudice to the possibility for the user to avail himself/herself at any time of these reliefs and/or the ordinary legal means at disposition and, especially, in Chapter XIV, Title II, Book IV of the Italian Civil Code, ITALIANTOUCH undertakes to:
It is specified that, in this case, if the user chose the Real Time Banking Payment (where available) for the initial transaction and the price of the Product requested as a replacement is higher if compared to that of the product delivered with delay, the contract regarding the Product originally purchased will be partially terminated (and, consequently, the order will be partially cancelled and the Partial Sum Due payed will be refunded, as regulated in art.5.6 heretofore); subsequently, a new order, containing the Product requested by the user as a replacement, will be placed.
10.15 The acceptance of the New Delivery Term and, in the cases whereof in Article 10.12 (iii) and (iv), and 10.13 (iii) and (iv), the user's choice shall be promptly notified to ITALIANTOUCH via e-mail to the e-mail address whereof in Article 16 below.
10.16 In all cases whereof in Articles 10.12 and 10.13 above where a refund is due to the user, the sum of the refund shall be notified to the user via e-mail. It shall be credited to the user using the same method of payment used by the user for the purchase. In case of payment via European bank transfer, ITALIANTOUCH will request the user his/her bank account details necessary to the refund. Any delays may depend on the bank or the type of credit card used or the payment method used. In any case the value date of the re-credited sum shall be the same as the charged sum.
11.1 The user - who acts as a consumer - has the right to withdraw from the purchase contract of the Product without stating the reason and without incurring in additional costs and expenses other than those indicated in Article 11.7 following, within fourteen calendar days. The withdrawal period ("Withdrawal Period") expires after 14 days:
a) in case of a one-Product order, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the Product;
b) in case of a Multiple Order with separate deliveries, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the last Product; or
c) in case of an order which includes a Product consisting of parcels or multiple items, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the last parcel or item.
11.3 For this purpose, the user may:
a) use the standard withdrawal form available on the Site before the termination of the contract ("Standard Withdrawal Form") and attached to the Order Confirmation e-mail; or
b) present any other declaration in which he/she explicitly states his/her decision of withdrawing from the contract ("Declaration of Withdrawal").
11.6 During the period mentioned in art 11.5 above, the user, wishing to return the Product from the same Country in which the Product was originally delivered, shall return the Product, suitably protected and wrapped, via UPS courier service, attaching the pre-printed and prepaid label provided to the user together with the Product to the packaging of the Product. The user may then contact UPS, whose contact address and numbers are indicated in the standard withdrawal instructions, in order to arrange the date and place for collecting the parcel.
In this case, the user will not pay the cost of returning the Product, which will be at ITALIANTOUCH's expense, and will not be liable for the risks of loss or damage of the Product during delivery.
The aforementioned procedure is only available if the user is returning the Product from the same Country in which the Product was originally delivered, as specified in the Order Confirmation E-mail (e.g.: if the user purchased the product X and requested it to be delivered to Italy, such procedure will only be available if the pick-up of the Product the user is returning takes place in Italy).
On the contrary, the user, wishing to return the Product from a Country different from the one in which the Product was originally delivered (as specified in the Order Confirmation E-mail), shall return the Product via the courier service of their choice and at their own expenses, without undue delay and, in any case, within 14 days starting from the day on which the user noticed to ITALIANTOUCH his decision to withdraw from the contract. The deadline will be met if the user has shipped the Product within the 14 days period.
The Product, suitably protected and wrapped, shall be returned to the following address:
ITALIANTOUCH c/o FASHION LOGISTICS
28100 Piacenza (PC).
In the case mentioned above, the costs of returning the Product (including custom duties) are at the user's expense and under their responsibilities. In the case of Products which cannot be returned with mail service, an estimate of the cost for returning such Products is provided in Art. 11.5 above.
In any case, regarding the period for returning the Products set forth in Art.11.5 above, the Products will be deemed returned if they are handed to the courier service specified by ITALIANTOUCH or to the post office / courier service chosen by the user.
11.7 If the user withdraws from the contract, ITALIANTOUCH shall proceed in refunding the Total Sum Due paid by the user for the Product, including delivery expenses (except for additional costs deriving from the user's choice to use another delivery method other than the least expensive standard delivery offered by ITALIANTOUCH), without undue delay and any case within and no later than 14 calendar days of the date ITALIANTOUCH was informed of the user's decision to withdraw from the contract. The refund amount shall be notified via e-mail; the refund will occur using the same payment method used by the user for the initial transaction (in case of payment via European bank transfer, ITALIANTOUCH will request the user his/her bank account details necessary for the refund), unless the user has agreed otherwise; in any case the User shall not incur in any additional cost following said refund. The value date of the credited sum shall be the same as the charged sum. In case of partial withdrawal for Multiple Orders, the quantification of the delivery expenses to be refunded the user as a result of his/her withdrawal right shall occur as specified in Article 10.4 above.
11.11 In case, after pursuant to the applicable law, the right of withdrawal does not apply, this exemption shall be expressly and specifically indicated in the Product information Sheet and, in any case, during the purchase process, before the user proceeds with the placement of the order.
13.1 The products sold on the Store may, according to their nature, be covered by a conventional warranty issued by the manufacturer (hereinafter referred to as the "Conventional Warranty"). The user can only assert his/her right to the warranty with the manufacturer. The duration, extension (including geographic extension), conditions and procedures, the types of damage/defects covered and the restrictions of the Conventional Warranty depend on the manufacturer and are indicated in the so-called warranty certificate contained in the product packaging.
The Conventional Warranty has a voluntary nature and does not add to, replace, restrict, prejudice or exclude the Legal Warranty.
14.1 ITALIANTOUCH may organize Sale Events and Flash Sales. These sales shall last for a specific and limited period, which will be clearly indicated on the Store, and may be reserved to certain categories of users registered with the Store who will be informed of the start of the sale through a special e-mailed invitation. The special conditions that apply to these sales shall be indicated in the Product Information Sheet.
14.2 ITALIANTOUCH may organise competitions and prize draws reserved for users registered with the Store. The Regulations of each competition or prize draw can be consulted in the relevant section of the Store. If the prizes consist of vouchers or equivalents, they cannot be converted into money.
15.2 An exception regards users whose normal residence is not in Italy for whom the more favourable and binding laws of the Country in which they have their normal residence apply. In particular, with regards to the term for exercising the right of withdrawal, the term for the return of the Products (if this right is exercised), the forms and procedures of communicating the right and the Legal Warranty of Conformity.
15.4 Pursuant to Art. 141-sexies, 3rd paragraph of Legislative Decree No. 206 dated 6 September 2005 (“Consumer Code”), ITALIANTOUCH informs the user who is a consumer according to Art. 3, 1st paragraph, letter a) of the Consumer Code, that, in cases where a dispute between the consumer and ITALIANTOUCH could not be settled further to a complaint submitted directly by the consumer to ITALIANTOUCH, the latter shall provide the consumer with the information about the Alternative Dispute Resolution entity or entities (so called “ADR entities”, as set forth by Articles 141-bis et ss. of the Consumer Code) for consumer disputes stemming from a contract executed pursuant to these Terms and Conditions of Sale, specifying whether or not it will make use of the relevant ADR entities to settle the dispute.
Furthermore, ITALIANTOUCH hereby informs the user who is a consumer according to Art. 3, 1st paragraph, letter a) of the Consumer Code, that a European platform for online dispute resolution for consumer disputes (so called “ODR platform”) has been established. The ODR platform is available at the following address http://ec.europa.eu/consumer/odr/ ; through the platform the consumer may find a list of the ADR entities and relevant link to their websites, as well as start an online dispute resolution procedure for resolving his/her dispute.
The above shall be without prejudice to the consumer’s rights to resort the court competent for the dispute stemming from these Terms and Conditions of Sale, regardless the outcome of the out-of-court procedure, as well as to start, where applicable, an out-of-court dispute resolution procedure pursuant to Chapter V, Title II-bis of the Consumer Code.
The user who is resident in a member state of the European Union other than Italy may also have access, for any dispute arising from the application, execution and interpretation of the Terms and Conditions of Sale, to the European procedure set up for minor disputes, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, on condition that the value of the dispute does not exceed, excluding interest, rights and expenses, 2,000.00 Euros. The text of the regulation is available for consultation on the website eur-lex.europa.eu.
16.1 You can request information, send notifications, ask for assistance or submit complaints by contacting ITALIANTOUCH Customer Service ("Customer Service") in the following ways:
· By e-mail, writing to rogervivier@store.italiantouch.com or filling in and sending the contact request form available in the "Contact Us" section of the Store;
· By phone, calling 0 800 35 82 758 (Monday through Friday, from 8 am to 5 pm, holidays not included);
· By selecting the "Book a Call Back" option, clicking on the dedicated button in the Product Sheet, "Contact" section
· By selecting the "Request Call Back Now" option available in the "Contact Us" section of the Store, which can be activated by entering your phone number, in addition to the other required fields, in the contact request form;
· Via Chat service, by clicking on the dedicated button in the Product Sheet, "Contact" section;
· By mail, writing to ITALIANTOUCH, Via Bergognone 14, 20144 Milano.
ITALIANTOUCH will deal with complaints via e-mail within five days of receipt of the same.
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