Source: http://www.thefederalregister.com/d.p/2003-05-22-03-12894
Timestamp: 2013-05-18 20:30:15
Document Index: 332218296

Matched Legal Cases: ['art 7114', 'art 3944', 'art 6726', 'art 140', 'art 5250', 'art 1739', 'art 30206', 'art 514', 'art 9740', 'art 180']

14 CFR Part 7114 CFR Part 3944 CFR Part 6726 CFR Part 140 CFR Part 5250 CFR Part 1739 CFR Part 30206 CFR Part 514 CFR Part 9740 CFR Part 180	Federal Register: May 22, 2003 (Volume 68, Number 99)
DOCID: FR Doc 03-12894
OMB ID: [OMB Control No. 3090-0278]
DOCUMENT ACTION: Notice of a new one-time collection.
SUBJECT CATEGORY: National Contact Center; Customer Evaluation Survey DATES: Submit comments on or before: June 23, 2003.
DOCUMENT SUMMARY: Under the provisions of the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35), the General Services Administration, Office of Citizen Services and Communications (OSCS), Federal Citizen Information Center, National Contact Center (NCC) has submitted to the Office of Management and Budget (OMB) a request to review and approve a new information collection requirement concerning Customer Evaluation Survey. A request for public comments was published at 68 FR 5293, February 3, 2003. No comments were received. This information collection will be used to assess the public's satisfaction with the NCC service, to assist in increasing the efficiency in responding to the public's need for Federal information, and to assess the effectiveness of marketing efforts. The respondents include users of the NCC. Public comments are particularly invited on: Whether this collection of information is necessary for the proper performance of the functions of the agency including whether it will have practical utility; whether our estimate of the public burden of this collection of information is accurate, and based on valid assumptions and methodology; ways to enhance the quality, utility, and clarity of the information to be collected, including through the use of automated collection techniques or other forms of information technology.
A. Purpose This information collection will be used to assess the public's satisfaction with the NCC service, to assist in increasing the efficiency in responding to the public's need for Federal information, and to assess the effectiveness of marketing efforts. B. Annual Reporting Burden Respondents: 2,250. Responses Per Respondent: 1. Total Responses: 2,250. Hours Per Response: .05 (3 minutes). Total Burden Hours: 112.5. Obtaining Copies of Proposals: Requesters may obtain a copy of the information collection documents from the General Services Administration, Regulatory and Federal Assistance Publications Division (MVA), 1800 F Street, NW., Room 4035, Washington, DC 20405, telephone (202) 2087312, or by faxing your request to (202) 5014067. Please cite 30900278, National Contact Center Customer Evaluation Survey in all correspondence. Dated: May 15, 2003. Michael W. Carleton,
Tonya Beres, Office of Citizens Services and Communications, at (202) 5011803.
addresses: Submit comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to Ms. Jeanette Thornton, GSA Desk Officer, OMB, Room 10236, NEOB, Washington, DC 20503, and a copy to General Services Administration, Regulatory and Federal Assistance Publications Division (MVA), 1800 F Street, NW., Room 4035, Washington, DC 20405. Please cite OMB Control Number 30900278.