Source: https://www.med1994.it/en/general-conditions-of-sale/
Timestamp: 2020-06-06 16:05:00
Document Index: 103389583

Matched Legal Cases: ['ART. 2', 'ART. 3', 'ART. 4', 'ART. 5', 'ART. 6', 'ART. 8', 'ART. 9', 'ART. 10', 'ART. 11', 'ART. 12', 'ART. 13', 'ART. 14', 'ART. 15', 'ART. 16']

General conditions of sale - MED 1994
The offer and sale of products on www.med1994.it (hereinafter the “Website”) are regulated by these Conditions of Sale.
The products purchased from the Website are sold directly by MED1994 S.r.l., with registered office in Italy, at Via Santa Giustina, 4 – 36057 – Arcugnano (VI), VAT no. 03776540241 (hereinafter the “Seller”). The Seller can be contacted by e-mail with all queries, at the following e-mail address: info@med1994.it.
For legal information regarding the Website, please refer to the sections entitled: Conditions of Use, Privacy, Conventional Guarantee, Delivery and Returns.
The Website is owned by MED1994 SRL, with registered office in Italy at Via Santa Giustina, 4 – 36057 – Arcugnano (VI), VAT no. 03776540241, registered with Vicenza Registrar of Companies under no. REA VI-353007 (hereinafter “MED”).
ART. 2) PARTIES
2.1 Seller: the company MED1994 S.r.l., with registered office in Italy at Via Santa Giustina, 4 – 36057 – Arcugnano (VI), VAT no. 03776540241.
2.2 Client: the party identified from the data entered upon completing and sending the electronic order form, with simultaneous acceptance of these Conditions of Sale (hereinafter the “Client”). Entry by the Client of false and/or invented and/or created names in the on-line order procedure and in further communication is strictly prohibited. The Seller reserves the right to take legal action to pursue any violation and abuse, in the interests of and to protect all consumers. The Client also relieves the Seller of all liability deriving from the issue of incorrect tax documents due to errors relating to the data supplied by the Client, as the Client itself is the only party liable for correct entry.
2.3 Purchases made from the Website are for end consumer clients only and not available to traders, wholesalers, retailers, professionals, etc. intending to sell their products onto third parties. The term “consumer” is used to refer to any natural person acting on the Website for purposes not connected with their commercial, entrepreneurial or professional business (hereinafter the “Consumer”). Non-Consumer Clients are asked to abstain from implementing commercial transactions on the Website. The Seller in any case reserves the right not to process any orders placed by parties other than the Consumer and in any case orders not in compliance with its commercial policy.
ART. 3) ON-LINE SALES
3.1 An “on-line contract of purchase or sale” means the remote contract, i.e. the legal trade concerning the sale of movable assets, also including vouchers such as “gift cards” or similar, or services, such as the cleaning/restoration service (hereinafter the “Products”) stipulated by the Seller and the Client as part of a remote sales system organized by the Seller, which, for that contract, uses the remote communication technology referred to as the internet. These contracts will therefore be stipulated directly by the Client accessing the Website, where the Client stipulates the contract to buy the Product by filling in the electronic order form and sending it to the Seller, again telematically, following the relevant instructions. The Client can only purchase the Products offered on the Website, at the price specified there, following the procedure indicated on the Website. When the Client places an order, at least the following information must be supplied: name, address, e-mail, delivery and billing address, telephone (and/or fax) number) and any data relating to the means of payment used.
Purchase requests originating from countries other than that chosen by the Client from the Website “selection menu” or to be sent to addresses to which the Seller cannot send (for reasons such as, for example, the lack of approval of the Product ordered for the relevant country) cannot be accepted by the Seller.
• enter all data necessary to complete the order form each time;
• register with the Website by entering the data required into the specific form available from the Website and choosing a password and user ID (this coincides with the e-mail address used) (hereinafter the “Identification Credentials”) and complete the order form;
• enter the Identification Credentials already in their possession, if the Client is a member of MED’s newsletter and complete the order form.
All this data is subject to the provisions of Italian Legislative Decree no. 196 of 30 June 2003 on the “Protection of the data subject and other subjects with respect to personal data processing”, as indicated in the Privacy Policy and in the specific privacy disclosure. It can be altered by the Client at any time, by following the relevant procedure detailed on the Website. If choosing to register, the Seller will save the Client’s data so that, once a first purchase has been made, the Client can use the Identification Credentials chosen at the time of registration, to continue with the order. After the first time, registered Clients need not enter their data to complete purchase orders.
3.4 The Seller will confirm correct receipt of order by e-mail, sent to the address provided by the Client. The confirmation message provides the order date and details (essential Product characteristics, details of price, means of payment and postage costs if abroad) as well as a “Client order number” to be used in all communication with the Seller. The message will give all data entered by the Client, who undertakes to check that it is correct and report any corrections to be made as quickly as possible, in the way specified by the Website. Before sending confirmation of order, the Seller may e-mail the Client for more information relating to the purchase order made via the Website.
ART. 4) PRODUCT UNAVAILABILITY – RESERVATION
4.1 The temporary unavailability of Products (or specific measurements, depths, etc.) is specified on the Website by not showing the Products or the relevant measurements, thickness.
In specific cases shown by a different viewing mode of measurements/depths with respect to that of available measurements/thickness, the Client can use the availability verification tool for his measurement/thickness, available from the Website. The Seller shall have 72 hours from when the order is placed within which to dispatch the Product obtained or provide the Client with notice of its failure to do so. In this second case, the Seller will refund the Client his payment within 24 hours (the time of effective re-crediting of the amount paid will depend on the payment means chosen by the Client).
ART. 5) ACCEPTANCE OF THE CONDITIONS OF SALE
5.3 By submitting an order, the Client also confirms that he is aware of and accepts the provisions of the sections Conditions of Use, Privacy, Conventional Guarantee, Delivery and Returns of the Website.
ART. 6) RETAIL PRICES, TAXES AND DUTIES
6.2 The prices given include delivery costs on national territory but they do not include delivery costs towards foreign countries. These are calculated before the Seller sends confirmation of order to the Client; the Consumer undertakes to pay these to the Seller in addition to the price specified on the Website.
7.1 The Client can pay for the Products purchased and all related delivery costs – if abroad – in any of the ways specified on the Website (PayPal and bank transfer).
7.2 If payment should be made by bank transfer to the Seller, the Client must specify the “Swift” and “IBAN” codes given in the confirmation of order, as well as the order number.
ART. 8) DELIVERY METHOD
8.1 Products purchased by the Client will be delivered by MED to the address specified by the Client.
– the Product/s ordered;
– the MED packing list;
– the invoice issued by the Seller, if the Client is based outside the European Community or whether the Client requests it for the tax deduction of medical devices (for people living inside the European Union).
8.2 The Seller delivers the Products to the Client, using selected express courier services. As a general rule – but in any case without this forming any restriction for the Seller and without prejudice to: (a) the effective availability of Products; (b) periods of closure of the company due to Italian public holidays; and (c) any causes of force majeure – MED will provide the chosen courier with the Products ordered within two working days of the Seller’s acceptance of the order. In any case, delivery will be made within 5 (five) days of the day after the date on which the Client submitted the order.
If Products should only be partially available, after confirmation of order, the Seller will inform the Client of this promptly and will dispatch the Products effectively available.
Upon receipt of the Products, the Client must check that the packs are intact and that the quantity and quality coincide with that ordered. Any differences and/or discrepancies must be reported and noted by the Client to the courier; if the packaging or packing of Products ordered by the Client should reach destination showing clear damages, the Client should refuse delivery by the courier or opt to accept it “with reservations”. Products purchased will be delivered by the courier chosen by the Seller to the delivery address specified by the Client.
ART. 9) INVOICING
9.1 Without prejudice to the issue of invoices for all Clients based outside the European Community, where specifically requested by the Client, in an e-mail sent to info@med1994.it at the same time as entering the order, the Seller will issue an invoice for the Products delivered, and will send it with the goods inside the package. The information supplied by the Client at the time of order will be used for the invoice. Once the invoice has been issued, no changes can be made to the data specified.
For users registered in accordance with the procedure described above under paragraph 3.3, invoices issued will remain available on-line in the Client’s account for at least 1 (one) year.
ART. 10) LIABILITY
ART. 11) WARRANTY COVERING NON-COMPLIANT PRODUCTS
11.1 The Website mainly sells Products of brands owned by MED1994 srl. The Seller does not sell any second-hand or irregular products or products of lower quality than market standard.
11.2 The Products purchased on the Website are subject to warranty regulations, where applicable, pursuant to Directive 44/99/EC and Italian Legislative Decree no. 206/2005 (hereinafter the “Consumer Code”), Articles 128 et seq., on sales contracts stipulated between professionals and Consumers and on guarantees concerning consumer goods and, where not considered therein, the specific provisions on the matter as laid down by the Italian Civil Code.
This warranty shall apply to any Product seen to have conformity flaws and/or malfunctions that could not be seen at the time of purchase, as long as the Product has been used correctly and with due diligence and, therefore, in respect of its intended purpose and the instructions given in any technical documentation, in compliance with the various operative indications given therein. This warranty shall not apply in the case of negligence or lack of care in Product use and maintenance. MED’s warranty includes the free fixing or the free substitution of the defective part or, only where it is possible, the substitution of the entire product. Complaints are possible only by presenting the original invoice.
11.3 The Seller must be informed of any non-conformity of Products (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form The Client must attach this when returning the non-compliant Product, together with a copy of the confirmation of order e-mailed by the Seller, or the invoice. The Seller may also ask the Client to e-mail photographs showing the non-conformity claim made.
11.4 To this end, the Seller designated as the party in charge of managing non-compliant Products will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product’s conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.
11.7 If the Product sold had been made-to-measure or clearly personalised for the Client, the legal guarantee described in this Article shall not apply with reference to the characteristics of the Product developed in fulfilment of the instructions given by the Client (e.g. non-standard measurements, customized initials, etc.).
ART. 12) RIGHT TO WITHDRAW
12.1 Articles 52 et seq. of the Consumer Code establish that the Client – only where said Client is a Consumer – shall, with no need to provide any reason for the choice, have the right to withdraw from the purchase made. According to the law, the terms within which to exercise a right to withdraw from the on-line contract of sale are 14 (fourteen) days from the date on which the Product is delivered; this means that within these terms, the Product can be returned and expenses refunded, in compliance with the methods set out below.
– if the Client is registered with the Website, express his desire to withdraw from the on-line contract of sale within 14 (fourteen) days of the date on which he received the Product, by e-mailing info@med1994.it the withdrawal model attached to the Consumer Code;
– if the Client is not registered with the Website, send an e-mail to info@med1994.it within 14 (fourteen) days of the date on which he received the Product, specifying his desire to withdraw from the on-line contract of sale, using the withdrawal model attached to the Consumer Code.
12.4 At the same time as submitting notice of withdrawal, the Client must act to return the Product to the Seller. The Product must be delivered within 14 (fourteen) days of notice by the Client in accordance with paragraph 12.3 and the costs incurred by the Client for returning the Product shall be at the Client’s expense (please note the clarification given in paragraph 12.5 below).
To this end, the Seller is designated as being responsible for managing returned Products.
the Product collection service can be booked with the courier appointed by the Seller. This will enable the Client to benefit from special economic conditions relating to the costs for returning the Product, as the Client does not pay the return costs himself, but rather the Seller pays the courier on the Client’s behalf, withholding the cost incurred previously for the delivery to the Client of the Products purchased, from any refund to be made.
This service will be charged for at rates that can be seen through using the following link.
12.8 Without prejudice to the provisions above under paragraph 12.6 on the reduction in value or grounds for forfeiture of the right to withdraw, the Seller will refund the price of the Product for which the Client has exercised his right to withdraw within 14 (fourteen) days of the date on which MED receives the returned Product; this shall be in accordance with the methods specified above, by crediting the amount to be refunded in an appropriate manner depending on the original method of payment used by the Client (re-crediting PayPal account, bank transfer).
12.10 Even if the Client should wish to exchange the Product purchased in exercising his right to withdraw (different measurements, change of article, etc.), delivery costs for returning the Product to the Seller shall be paid by the Client, without prejudice to the application of the procedure established under paragraph 12.5. For these situations too, the Seller will handle the return and new delivery of the Product.
The Client must clarify his wish to exchange the Product purchased (different measurements, change of article, etc.) in the ON-LINE RETURNS FORM and the Seller – once it has received the Product returned and without prejudice to the applicability of the provisions of paragraph 12.6 above on the reduced value or grounds for forfeiture of the right to withdraw – shall e-mail the Client with a discount code to the same value as that spent by the Client, including delivery costs.
ART. 13) INFORMATION AND CLAIMS
13.1 The Seller can be contacted at the following e-mail address for any requests for clarification or claims: info@med1994.it.
ART. 14) COMMUNICATION
14.1 The Client acknowledges and agrees that all communication, notifications, certifications, information, reports and any other documents relating to the operations performed in connection with the purchase of the Products will be e-mailed to the address specified by the Client at the time of registration; information will be able to be downloaded onto a permanent storage device in accordance with the terms and conditions established by the Website. For users registered in accordance with the procedure described above under paragraph 3.3, this information will remain available in the Client’s account for at least 1 (one) year.
ART. 15) ORDER CANCELLATION BY SELLER
ART. 16) APPLICABLE LAW AND COURT OF JURISDICTION
16.1 The contract of sale stipulated by the Seller and the Client, which stems from the acceptance of any order placed via the Website, will be governed by Italian law and specifically by the Consumer Code and Italian Legislative Decree no. 70/2003 for certain aspects relating to electronic trade and by these Conditions of Sale, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods – 1980 Vienna Convention.