Source: http://www.google.de/patents/US8094804
Timestamp: 2013-05-23 09:10:28
Document Index: 30065659

Matched Legal Cases: ['arts 1', 'arts 1', 'Application No. 2', 'Application No. 2', 'Application No. 2004', 'Application No. 2004', 'Application No. 2000', 'Application No. 04255262', 'Application No. 2', 'Application No. 2469399', 'Application No. 04255262']

Patent US8094804 - Method and apparatus for assessing the status of work waiting for service - Google PatenteSuche Bilder Maps Play YouTube News Gmail Drive Mehr » Erweiterte Patentsuche | Webprotokoll | Anmelden Erweiterte Patentsuche PatenteThe present invention provides a system and method for assessing the status of work waiting for service in a work queue or a work pool. Work items are placed in the work queue or work pool and have a service time goal. The work items in the work queue or work pool are scanned and a required queue position...http://www.google.de/patents/US8094804?utm_source=gb-gplus-sharePatent US8094804 - Method and apparatus for assessing the status of work waiting for service Ver�ffentlichungsnummerUS8094804 B2PublikationstypErteilung Anmeldenummer10/673,103 Ver�ffentlichungsdatum10. Jan. 2012Eingetragen26. Sept. 2003 Priorit�tsdatum26. Sept. 2003Auch ver�ffentlicht unterCA2469399A1CA2469399CEP1519550A1US20050071211US20080275751US20080275752US20080275766 ErfinderAndrew D. FlockhartLarry J. RoybalRobert C. SteinerUrspr�nglich Bevollm�chtigterAvaya Inc.Bank Of New York Mellon Trust Company, N.A., TheBank Of New York Mellon Trust, Na, As Notes Collateral Agent, TheAvaya Technology LlcAvaya IncCiticorp Usa, Inc., As Administrative AgentCitibank, N.A., As Administrative AgentAvaya Technology Corp. US-Klassifikation379/266.3379/309Internationale KlassifikationH04M3/523H04M3/00 UnternehmensklassifikationG06Q10/0635G06Q10/0639G06Q10/0631H04M3/523G06Q10/087G06Q10/06312G06Q10/06315 Europ�ische KlassifikationH04M 3/523G06Q 10/0639G06Q 10/06312G06Q 10/0635G06Q 10/087G06Q 10/06315G06Q 10/0631ReferenzenPatentzitate (136)Nichtpatentzitate (129) Referenziert von (1)Externe LinksUSPTO USPTO-Zuordnung EspacenetMethod and apparatus for assessing the status of work waiting for serviceUS 8094804 B2 Zusammenfassung The present invention provides a system and method for assessing the status of work waiting for service in a work queue or a work pool. Work items are placed in the work queue or work pool and have a service time goal. The work items in the work queue or work pool are scanned and a required queue position for each work item is calculated according to the amount of time remaining prior to the expiration of the service time goal and weighted advance time for servicing of work items in the work queue or pool. An array of counters has elements which correspond to required queue positions. Upon the calculation of the required queue position for a work item, the counter corresponding to the required queue position is incremented. When all of the work items are scanned, the array of counters is analyzed to predict a future state of the work queue or work pool.
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