Source: http://www.google.com/patents/US8094804?dq=5191154
Timestamp: 2017-07-23 19:57:01
Document Index: 714442095

Matched Legal Cases: ['arts 1', 'arts 1', 'Application No. 2', 'Application No. 2', 'Application No. 2004', 'Application No. 2004', 'Application No. 2000', 'Application No. 04255262', 'Application No. 2', 'Application No. 2469399', 'Application No. 04255262']

Patent US8094804 - Method and apparatus for assessing the status of work waiting for service - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inPatentsThe present invention provides a system and method for assessing the status of work waiting for service in a work queue or a work pool. Work items are placed in the work queue or work pool and have a service time goal. The work items in the work queue or work pool are scanned and a required queue position...http://www.google.com/patents/US8094804?utm_source=gb-gplus-sharePatent US8094804 - Method and apparatus for assessing the status of work waiting for serviceAdvanced Patent SearchTry the new Google Patents, with machine-classified Google Scholar results, and Japanese and South Korean patents.Publication numberUS8094804 B2Publication typeGrantApplication numberUS 10/673,103Publication dateJan 10, 2012Filing dateSep 26, 2003Priority dateSep 26, 2003Fee statusPaidAlso published asCA2469399A1, CA2469399C, EP1519550A1, US8751274, US8891747, US9025761, US20050071211, US20080275751, US20080275752, US20080275766Publication number10673103, 673103, US 8094804 B2, US 8094804B2, US-B2-8094804, US8094804 B2, US8094804B2InventorsAndrew D. Flockhart, Larry J. Roybal, Robert C. SteinerOriginal AssigneeAvaya Inc.Export CitationBiBTeX, EndNote, RefManPatent Citations (444), Non-Patent Citations (129), Referenced by (11), Classifications (19), Legal Events (9) External Links: USPTO, USPTO Assignment, EspacenetMethod and apparatus for assessing the status of work waiting for service
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MajorMethod for Transparent and Fair Resource DistributionUS20150043727 *Aug 9, 2013Feb 12, 2015Avaya Inc.Method and system to determine and employ best contact opportunity* Cited by examinerClassifications U.S. Classification379/266.03, 379/309International ClassificationH04M3/523, H04M3/00Cooperative ClassificationH04M3/523, G06Q10/0635, G06Q10/06, G06Q10/0631, G06Q10/0639, G06Q10/087, G06Q10/06315, G06Q10/06312European ClassificationH04M3/523, G06Q10/0639, G06Q10/06312, G06Q10/0635, G06Q10/087, G06Q10/06315, G06Q10/0631Legal EventsDateCodeEventDescriptionSep 26, 2003ASAssignmentOwner name: AVAYA TECHNOLOGY CORP., NEW JERSEYFree format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:FLOCKHART, ANDREW D.;ROYBAL, LARRY J.;STEINER, ROBERT C.;REEL/FRAME:014555/0317Effective date: 20030919Nov 27, 2007ASAssignmentOwner name: CITIBANK, N.A., AS ADMINISTRATIVE AGENT, NEW YORKFree format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020156/0149Effective date: 20071026Owner name: CITIBANK, N.A., AS ADMINISTRATIVE AGENT,NEW YORKFree format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020156/0149Effective date: 20071026Nov 28, 2007ASAssignmentOwner name: CITICORP USA, INC., AS ADMINISTRATIVE AGENT, NEW YFree format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020166/0705Effective date: 20071026Owner name: CITICORP USA, INC., AS ADMINISTRATIVE AGENT,NEW YOFree format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020166/0705Effective date: 20071026Jun 26, 2008ASAssignmentOwner name: AVAYA INC, NEW JERSEYFree format text: REASSIGNMENT;ASSIGNORS:AVAYA TECHNOLOGY LLC;AVAYA LICENSING LLC;REEL/FRAME:021156/0082Effective date: 20080626Owner name: AVAYA INC,NEW JERSEYFree format text: REASSIGNMENT;ASSIGNORS:AVAYA TECHNOLOGY LLC;AVAYA LICENSING LLC;REEL/FRAME:021156/0082Effective date: 20080626May 12, 2009ASAssignmentOwner name: AVAYA TECHNOLOGY LLC, NEW JERSEYFree format text: CONVERSION FROM CORP TO LLC;ASSIGNOR:AVAYA TECHNOLOGY CORP.;REEL/FRAME:022677/0550Effective date: 20050930Owner name: AVAYA TECHNOLOGY LLC,NEW JERSEYFree format text: CONVERSION FROM CORP TO LLC;ASSIGNOR:AVAYA TECHNOLOGY CORP.;REEL/FRAME:022677/0550Effective date: 20050930Feb 22, 2011ASAssignmentOwner name: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATFree format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA INC., A DELAWARE CORPORATION;REEL/FRAME:025863/0535Effective date: 20110211Mar 13, 2013ASAssignmentOwner name: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE,Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA, INC.;REEL/FRAME:030083/0639Effective date: 20130307Jun 24, 2015FPAYFee paymentYear of fee payment: 4Jan 27, 2017ASAssignmentOwner name: CITIBANK, N.A., AS ADMINISTRATIVE AGENT, NEW YORKFree format text: SECURITY INTEREST;ASSIGNORS:AVAYA INC.;AVAYA INTEGRATED CABINET SOLUTIONS INC.;OCTEL COMMUNICATIONS CORPORATION;AND OTHERS;REEL/FRAME:041576/0001Effective date: 20170124RotateOriginal ImageGoogle Home - Sitemap - USPTO Bulk Downloads - Privacy Policy - Terms of Service - About Google Patents - Send FeedbackData provided by IFI CLAIMS Patent Services