Source: http://www.legislation.gov.uk/ukpga/2003/21/part/1/crossheading/functions-for-the-protection-of-consumers/data.xht?view=snippet&wrap=true
Timestamp: 2018-08-17 08:24:58
Document Index: 216804690

Matched Legal Cases: ['art. 3', 'art. 3', 'art. 11', 'art. 3', 'art. 11', 'art. 3', 'art. 3', 'art. 3', 'art. 3', 'art. 3', 'art. 3', 'art. 3', 'art. 11', 'art. 3', 'art. 1', 'art. 1', 'art. 1', 'art. 1', 'art. 3', 'art. 1', 'art. 3', 'art. 11', 'art. 3', 'art. 11', 'art. 3', 'art. 11']

Functions for the protection of consumersE+W+S+N.I.
14Consumer researchE+W+S+N.I.
(1)OFCOM must make arrangements for ascertaining—
(2)The matters to which the arrangements must relate do not include the incidence or investigation of interference (within the meaning of [F1the Wireless Telegraphy Act 2006] ) with wireless telegraphy.
[F2(6A)OFCOM must make arrangements for ascertaining—
(a)the state of public opinion from time to time about the way in which postal services are provided;
(b)the experiences of consumers in the markets for postal services, in relation to the way in which those services are provided;
(c)the experiences of such consumers in relation to the handling, by persons providing postal services, of complaints made to them by such consumers;
(d)the experiences of such consumers in relation to the resolution of disputes with persons providing postal services;
(e)the interests and experiences of such consumers in relation to matters that are incidental to or otherwise connected with their experiences of the provision of postal services.]
F1Words in s. 14(2) substituted (8.2.2007) by Wireless Telegraphy Act 2006 (c. 36), s. 126(2), Sch. 7 para. 26
F2S. 14(6A) inserted (1.10.2011) by Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 58; S.I. 2011/2329, art. 3
I1S. 14 in force at 29.12.2003 by S.I. 2003/3142, art. 3(1), Sch. 1 (with art. 11)
15Duty to publish and take account of researchE+W+S+N.I.
I2S. 15 in force at 29.12.2003 by S.I. 2003/3142, art. 3(1), Sch. 1 (with art. 11)
16Consumer consultationE+W+S+N.I.
(1)It shall be the duty of OFCOM to establish and maintain effective arrangements for consultation about the carrying out of their functions with—
(b)consumers in the markets for apparatus used in connection with any such services or facilities [F3(other than postal services)] ;
(c)the supply of apparatus designed or adapted for use in connection with [F4a service or facility mentioned in subsection (4)(a) to (e)] ;
(e)the financial and other terms on which [F5services or facilities mentioned in subsection (4)] are provided or made available, or on which such apparatus or such a directory is supplied;
(d)a service consisting in the supply of information for use in responding to directory enquiries or of an electronic programme guide; F6...
[F7(f)postal services.]
is a consumer in the market for services or facilities mentioned in subsection (4) or for apparatus designed or adapted for use in connection with [F8a service or facility mentioned in subsection (4)(a) to (e)] ; but
is neither—
a communications provider or a person who makes associated facilities available; nor
a person who is a consumer in the market in respect of an undertaking carried on by him for which more than ten individuals work (whether as employees or volunteers or otherwise);
a facility for obtaining access, in whole or in part, to the programme service or services listed or promoted in the guide.
F3Words in s. 16(1)(b) inserted (1.10.2011) by Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 59(2); S.I. 2011/2329, art. 3
F4Words in s. 16(3)(c) substituted (1.10.2011) by Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 59(3)(a); S.I. 2011/2329, art. 3
F5Words in s. 16(3)(e) substituted (1.10.2011) by Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 59(3)(b); S.I. 2011/2329, art. 3
F6Word in s. 16(4)(d) omitted (1.10.2011) by virtue of Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 59(4)(a); S.I. 2011/2329, art. 3
F7S. 16(4)(f) inserted (1.10.2011) by Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 59(4)(b); S.I. 2011/2329, art. 3
F8Words in s. 16(13) substituted (1.10.2011) by Postal Services Act 2011 (c. 5), s. 93(2)(3), Sch. 12 para. 59(5); S.I. 2011/2329, art. 3
I3S. 16 in force at 29.12.2003 by S.I. 2003/3142, art. 3(1), Sch. 1 (with art. 11)
17Membership etc. of the Consumer PanelE+W+S+N.I.
[F9(4A) The Secretary of State may direct OFCOM to appoint as a member of the Consumer Panel a person specified by the Secretary of State who—
[F10(a)is an employee of the National Association of Citizens Advice Bureaux (“Citizens Advice”), and
(b)is nominated for the purposes of this subsection by Citizens Advice after consultation with OFCOM.]
(4B) Only one person may, at any time, be a member of the Consumer Panel appointed in accordance with a direction under subsection (4A); but that does not prevent OFCOM appointing as a member of the Consumer Panel any person who is also [F11an employee of Citizens Advice] .
[F12(4BA)The Secretary of State may direct OFCOM to appoint as a member of the Consumer Panel a person specified by the Secretary of State who—
(a)is an employee of the Scottish Association of Citizens Advice Bureaux (“Citizens Advice Scotland”) Citizens Advice Scotland, and
(b)is nominated for the purposes of this subsection by Citizens Advice Scotland after consultation with OFCOM.
(4BB)Only one person may, at any time, be a member of the Consumer Panel appointed in accordance with a direction under subsection (4BA); but that does not prevent OFCOM appointing as a member of the Consumer Panel any person who is also an employee of Citizens Advice Scotland.]
[F13(4C)A person appointed in accordance with a direction under subsection (4A) or (4BA) ceases to be a member of the Consumer Panel—
(a)on ceasing to be an employee of Citizens Advice or, as the case may be, Citizens Advice Scotland, or
(b)if Citizens Advice or, as the case may be, Citizens Advice Scotland decide that the person is no longer to be on the Consumer Panel.]]
(5)The validity of any proceedings of the Consumer Panel shall not be affected by any failure by OFCOM to comply with [F14subsections (3) to (4A) ][F15and (4BA)] .
F9S. 17(4A)-(4C) inserted (21.12.2007) by Consumers, Estate Agents and Redress Act 2007 (c. 17), ss. 40(a), 66(2) (with s. 6(9)); S.I. 2007/3546, art. 3, Sch.
F10S. 17(4A)(a)(b) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 11(2)(a) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F11Words in s. 17(4B) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 11(2)(b) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F12S. 17(4BA)(4BB) inserted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 11(2)(c) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F13S. 17(4C) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 11(2)(d) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F14Words in s. 17(5) substituted (21.12.2007) by Consumers, Estate Agents and Redress Act 2007 (c. 17), ss. 40(b), 66(2) (with s. 6(9)); S.I. 2007/3546, art. 3, Sch.
F15Words in s. 17(5) inserted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 11(2)(e) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
I4S. 17 in force at 29.12.2003 by S.I. 2003/3142, art. 3(1), Sch. 1 (with art. 11)
18Committees and other procedure of the Consumer PanelE+W+S+N.I.
(1)The Consumer Panel may make such arrangements as they think fit for committees established by the Panel to give advice to them about matters relating to the carrying out of the Panel’s functions.
I5S. 18 in force at 29.12.2003 by S.I. 2003/3142, art. 3(1), Sch. 1 (with art. 11)
I6S. 19 in force at 29.12.2003 by S.I. 2003/3142, art. 3(1), Sch. 1 (with art. 11)