Source: https://patents.google.com/patent/US20110026688A1/en
Timestamp: 2019-11-15 10:56:48
Document Index: 495166403

Matched Legal Cases: ['arty 704', 'arty 704', 'arty 704', 'arty 702', 'arty 702', 'arty 702']

US20110026688A1 - Automated passcode recovery in an interactive voice response system - Google Patents
US20110026688A1
US20110026688A1 US12/776,943 US77694310A US2011026688A1 US 20110026688 A1 US20110026688 A1 US 20110026688A1 US 77694310 A US77694310 A US 77694310A US 2011026688 A1 US2011026688 A1 US 2011026688A1
US12/776,943
US8565385B2 (en
2010-05-10 Priority to US12/776,943 priority patent/US8565385B2/en
2011-02-03 Publication of US20110026688A1 publication Critical patent/US20110026688A1/en
2012-10-24 Assigned to AT&T DELAWARE INTELLECTUAL PROPERTY, INC. reassignment AT&T DELAWARE INTELLECTUAL PROPERTY, INC. CHANGE OF NAME (SEE DOCUMENT FOR DETAILS). Assignors: AT&T BLS INTELLECTUAL PROPERTY, INC.
2012-10-24 Assigned to BELLSOUTH INTELLECTUAL PROPERTY CORPORATION reassignment BELLSOUTH INTELLECTUAL PROPERTY CORPORATION ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: SIMPSON, ANITA HOGANS
2012-10-24 Assigned to AT&T INTELLECTUAL PROPERTY I, L.P. reassignment AT&T INTELLECTUAL PROPERTY I, L.P. ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: AT&T DELAWARE INTELLECTUAL PROPERTY, INC.
2012-10-24 Assigned to AT&T INTELLECTUAL PROPERTY, INC. reassignment AT&T INTELLECTUAL PROPERTY, INC. CHANGE OF NAME (SEE DOCUMENT FOR DETAILS). Assignors: BELLSOUTH INTELLECTUAL PROPERTY CORPORATION
2012-10-24 Assigned to AT&T BLS INTELLECTUAL PROPERTY, INC. reassignment AT&T BLS INTELLECTUAL PROPERTY, INC. CHANGE OF NAME (SEE DOCUMENT FOR DETAILS). Assignors: AT&T INTELLECTUAL PROPERTY, INC.
2013-10-22 Publication of US8565385B2 publication Critical patent/US8565385B2/en
230000004044 response Effects 0 abstract claims description title 121
230000002452 interceptive Effects 0 abstract claims description title 97
This application is a continuation of U.S. Utility Application entitled, “Automated Passcode Recovery in an Interactive Voice Response System,” having Ser. No. 11/923,939, which was filed on Oct. 25, 2007, which is a continuation of U.S. Utility Application entitled, “Automated Passcode Recovery in an Interactive Voice Response System,” having Ser. No. 10/102,986, which was filed on Mar. 21, 2002, the entire contents of which are hereby incorporated herein by reference.
FIG. 7 is a block diagram of another embodiment of a system 700 according to a preferred embodiment of the present invention, in which automated passcode recovery system 104 may be implemented. As illustrated in FIG. 7, system 700 comprises automated passcode recovery system 104 integrated with a voice mail system 706, one or more communication devices 110 (e.g., telephone 112, wireless telephone 116, computer 114, etc.), and a communication network 108. System 700 may comprise one or more subscribers 702 who have established voice mail service. In one context, a subscriber 702 may be referred to as a “called party” when a calling party 704 is attempting to call. However, in another context, when interacting with the voice mail system 706, subscriber 702 may be referred to as a “caller.” As illustrated in FIG. 7, system 700 enables one or more calling parties 704 to initiate telephone calls with subscribers 702, either via the internal communication network 108 or another network 710. The calling party 704 may also be a subscriber 702. In general, system 700 enables a calling party 704, who is unable to initiate a telephone call with the called party 702, to interact with voice mail system 706 and leave a voice mail message for the called party 702. System 700 also enables the called party 702 to interact with voice mail system 706 and retrieve such voice mail messages, thus acting as a “caller” in a sense:
providing to a caller an automated auditory passcode recovery question;
receiving a caller answer to the automated auditory passcode recovery question from the caller; and
responsive to the caller answer matching a stored automated passcode recovery answer corresponding to the automated auditory passcode recovery question, authenticating the caller.
2. The method of claim 1, wherein the auditory passcode recovery question is a recorded version of the caller's voice and wherein the recorded version of the caller's recorded voice comprises a facsimile that is at least one of compressed, digitized, and a machine form.
wherein providing the automated auditory passcode recovery question to the caller is performed if the entered authentication passcode does not match the authentication passcode corresponding to the caller.
memory comprising at least one caller profile, each caller profile comprising an authentication passcode, an automated passcode recovery question, and an automated passcode recovery answer corresponding to the caller; and
logic associated with the voice response system and configured to enable the caller to recover the authentication passcode from the corresponding caller profile by providing the corresponding automated passcode recovery answer in response to an auditory playback of the corresponding automated passcode recovery question.
7. The interactive voice response system of claim 6, wherein the passcode recovery question is a recorded version of the caller's voice and wherein the recorded version of the caller's recorded voice comprises a facsimile that is at least one of compressed, digitized, and a machine form.
8. The interactive voice response system of claim 6, wherein the logic configured to enable the customer to recover the authentication passcode further comprises: logic configured to prompt the caller to enter an authentication passcode corresponding to the caller; logic configured to provide an auditory playback of the automated passcode recovery question, if the entered authentication passcode does not match the authentication passcode corresponding to the caller; logic configured to receive a caller answer to the automated passcode recovery question; and logic configured to authenticate the caller if the caller answer matches an automated passcode recovery answer corresponding to the automated passcode recovery question.
logic configured to provide an automated auditory passcode recovery question if the entered authentication passcode does not match the authentication passcode corresponding to the caller;
logic configured to receive a caller answer to the automated auditory passcode recovery question; and
logic configured to authenticate the caller if the caller answer matches an automated passcode recovery answer corresponding to the automated auditory passcode recovery question.
15. The computer readable storage medium of claim 14, wherein the auditory passcode recovery question is a recorded version of the caller's voice and wherein the recorded version of the caller's recorded voice comprises a facsimile that is at least one of compressed, digitized, and a machine form.
US12/776,943 2002-03-21 2010-05-10 Automated passcode recovery in an interactive voice response system Active 2023-02-01 US8565385B2 (en)
US11/923,939 Continuation US7715532B2 (en) 2002-03-21 2007-10-25 Automated passcode recovery in an interactive voice response system
US14/058,795 Continuation US9407765B2 (en) 2002-03-21 2013-10-21 Automated passcode recovery in an interactive voice response system
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