Source: https://www.transfero.ro/en/cancellation-rescheduling-rules-travel-vouchers
Timestamp: 2019-02-19 18:03:45
Document Index: 563444892

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Regulation on Cancellation and Rescheduling the Travel Vouchers - Transfero
AIRPORT TRANSFER > Regulation on Cancellation and Rescheduling the Travel Vouchers
CAP.I CANCELLATION
Art 1. In order to cancel a travel voucher, it shall be sent an e-mail to rezervari@transfero.ro, mentioning traveller’s name and surname, phone number, date and hour of leaving, reservation code as well as the reason for cancelling. In the case of on-line tickets, mention the bank account where you want to get the money too.
Art 1.2 The travel voucher can be cancelled free of charge from the issuing date up to 24 hours before the date and hour of leaving, the reimbursement of the voucher being made by bank transfer in traveller’s account in maximum 10 days, for the on-line vouchers. For the vouchers bought from Transfero’s headquarter, the reimbursement will be made on the basis of a return request, together with the receipt and reservation code, the payment being made in cash. For the tickets bought from Transfero’s partner agencies, the reimbursement will be done at the office of the agency from where the voucher was bought. THE REIMBURSEMENT SHALL BE ACCEPTED ONLY ON THE BASIS OF THE RECEIPT AND RESERVATION CODE.
Art 1.3. For the requests done with less than 24 hours but more than 6 hours before the leaving time, there is a penalty fee of 50% of the ticket value.
Art 1.4. The requests done with less than 6 hours before the time of the travel shall not be taken into consideration.
Art 1.5. For the tickets with open return shall be applies the conditions mentioned at Art.1, Art 1.2, Art 1.3, as well as Art. 1.4.
CAP.II RESCHEDULING
Art 2. Rescheduling means changing the date of the trip for the purchased voucher, which can be ONLY done in the limit of the available seats for the new required date.
Art 2.1. Rescheduling can be done FREE from the issuing date until 24 hours before the date and time of leaving.
Art 2.2. Reschedules required with less than 24 hours but more than 6 hours before the leaving can be done paying a penalty fee of 50% of the voucher’s value.
Art 2.3. Reschedules cannot be done less than 6 hours before the travel time.
Art 2.4. Rescheduling shall be done by REPAMENT of the old ticket and issuing of a new one, with the new date of travel. These procedures shall be done in the system by the issuing agencies.
Art 2.5. In the case of a flight delay resulting in the loosing of the transfer, the passenger shall pe rescheduled for the next race, free of charge and in the limit of available seats. Passenger’s refusal of the next race will not make the company responsible for returning the money.
Art 2.6. Rescheduling is not possible for the on-line tickets. In this situation, the ticked is cancelled according to the procedure mentioned in Chapter I. Then is issued a new ticket with the updated date and time of travel.
Art 2.7. For rescheduling the open return tickets there shall be used the conditions mentioned in Art 2., Art 2.1, Art.2.2, Art.2.3, Art.2.4, Art. 2.5, as well as Art.2.6.
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