Source: https://www.franksmile.co.uk/privacy
Timestamp: 2019-08-17 13:12:58
Document Index: 711899739

Matched Legal Cases: ['Art.6', 'Art.6', 'Art.6', 'Art.6', 'Art.6', 'Art. 6']

Franksmile – Kurfürst 1578 GmbH is a data controller which means we have a responsibility to decide how and when your data is used and to ensure it is used in accordance with data protection laws. Franksmile – Kurfürst 1578 GmbH is located in Charlottenstrasse 4, 10969 Berlin, Germany.
We put our customer privacy at the heart of everything we do and we hope that our Privacy Policy described below is easy to understand and clear to you. We reserve the right to modify and update this Policy at any time without notice.
When and if we do update the Policy we will publish it on our website (www.franksmile.com) so you should check the Policy whenever you intend to send us information about yourself. Our Privacy Policy applies to all our customers, including visitors to our website.
We will process information that you provide when you fill in any forms on our website or when you contact us, plus we will process details of any transactions that you carry out through our system, details of your visit to our website and the details of resources that you access using website. All data (personal information) submitted to Franksmile – Kurfürst 1578 GmbH on our website by you is taken to be accurate and correct.
In the course of providing you with our goods and services or you visiting our website, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
includes bank account, payment card details and other required payment data (depending on the selected payment method).
includes purchases or orders made by you, your preferences, feedback and survey responses.
includes information you provide as part of the ordering and treatment process, including information on your dental history and other related medical conditions.
By agreeing to our terms and conditions and privacy policy you are also agreeing to only disclose personal information that relates to you. If we suspect a possible fraud or false identity, we may pass information to fraud prevention or law enforcement agencies who may carry out further checks on you which may affect your personal records, such as your credit history
We use your personal information for the purpose of carrying out our business activities, including providing the products and services you have requested. We may use your information to help make business decisions that enable us to offer a better service. We may also use your information for marketing purposes but only where we have either obtained your express consent to do so or you are an existing customer and were given the opportunity to opt out when your data was initially collected. We may, if legally compelled to do so, supply your information to authorities should they require it to conduct investigations.
Our aim is to process data efficiently and only use it where absolutely needed to give you a better experience and service. We may also use your data to help us improve the customer experience you have, carry out statistical analysis or assess credit risks or suitability for third party products.
In addition to personal and financial information, we may collect information about your computer including your IP address, operating system and browser type. We may use 'cookies' which involve information being stored on your computer browser. Most websites use cookies to improve the overall customer experience and how the website works as well as to provide relevant information to customers at the right time.
We will only use your personal data as set out in this privacy policy and when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Note that we may process your personal data upon more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Some information may be required by the local law, legal enforcement procedures or other bodies with relevant powers or jurisdiction. If you do not provide all of the information requested, we may not be able to provide you with our products or services effectively or at all.
You may receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.
You have a right to opt out of us contacting you for marketing purposes or sharing information about you with other companies for marketing purposes at any time by contacting us at: support@franksmile.com or by sending us a written letter to: Charlottenstraße 4, 10969 Berlin, Germany and letting us know your decision.
We do our best to protect your personal data that you have shared with us. We protect that information in transit using secure socket layer (SSL) encryption technology. Franksmile – Kurfürst 1578 GmbH uses firewalls and the latest encryption technology to ensure our website is secure and that all customer data is protected and encrypted.
Note: that third-party affiliates and advertisers who advertise on our site may use cookies, but we do not have access to them or control over them. If you do not want to allow access to the cookies on your system then you can set your browser to refuse cookies. However, doing so you will not be able to enjoy full use of this site.
You have the right to request access to any information we have about you in accordance with the data protection laws. If you would like to access this information please contact us by writing to us at Charlottenstraße 4, 10969 Berlin, Germany or emailing us at support@franksmile.com.
Make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. ‍
We may share your personal data with the parties set out below for the purposes set out in the section “Purposes for which we will use your personal data” above. As part of this process, we may transfer your personal data outside the UK.
Our affiliates, including our parent company, Kurfürst 1578.
Third-party service providers, including our orthodontist based in Ireland and our dental service partner in the USA.
Third-party IT and software service providers.
Specialist third-party marketing agencies.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Please contact us if you would like any further information in connection with any third parties that we share your data with.
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant data protection authority.
Where we use certain service providers, we may use specific contracts approved by the relevant data protection authority which give personal data the same protection it has in the UK.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between UK and the US.
Usage of our Franksmile – Kurfürst 1578 GmbH - Facebook - company appearance
1. Scope of data processing We use the corporate identity of Franksmile – Kurfürst 1578 GmbH of Facebook Menlo Park, Kalifornien, Vereinigte Staaten. We provide information and offer Facebook users a medium to communicate.
We do not possess or gather information on the processing of your personal data by the Facebook companies jointly responsible for the corporate identity of FrankSmile – Kurfürst 1578 GmbH. More information can be found in the privacy policy of: Facebook: https://www.facebook.com/policy.php
When you use any given function on the corporate website of Facebook (exp. comments, contributions, likes etc.), you may be making your personal data (exp. name, profile picture etc.) public.‍
2. Purpose of data processing‍
Our Facebook corporate identity serves to establish contact with and to inform Facebook users about our products and services. Each user is free to publish their personal data through various, relevant online activities.
3. Legal basis‍
We will store data on your activities and personal information published via Facebook on our corporate website for a period of up to 6 months. The data will be stored within the legally established timeframe.‍
5. Objections and the possibility of removal‍
You may, at any time, object to the processing of your personal information that we collect as part of your use of our Facebook corporate identity and make your personal data protection rights listed in section IV of this privacy policy effective. In the said event, please send us an informal email to customer@franksmile.com.
Usage of our Franksmile – Kurfürst 1578 GmbH - Instagram - company appearance
1. Scope of data processing‍
We use the corporate identity of Franksmile – Kurfürst 1578 GmbH of Instagram Menlo Park, California, USA. We provide information and offer Instagram users a medium to communicate.
We do not possess or gather information on the processing of your personal data by the Instagram companies jointly responsible for the corporate identity of Franksmile – Kurfürst 1578 GmbH. More information can be found in the privacy policy of: Instagram: https://help.instagram.com/519522125107875
Our Instagram corporate identity serves to establish contact with and to inform Instagram users about our products and services. Each user is free to publish their personal data through various, relevant online activities.
You may, at any time, object to the processing of your personal information that we collect as part of your use of our Instagram corporate identity and make your personal data protection rights listed in section IV of this privacy policy effective. In the said event, please send us an informal email to customer@franksmile.com.
For information on the processing of your personal data by Instagram, please refer to: https://www.instagram.com/
1. Scope of personal data processing‍
2. Legal basis for the processing of personal data‍
The legal basis for personal data processing is Art.6 Para. 1 S.1 lit. f GDPR.‍
3. Duration of storage‍
We have no information regarding the duration of the storage.‍
4. Objections and removal option‍
For more information, refer to Facebook’s privacy policy https://www.facebook.com/policy.php‍
1. Extent of personal data processing‍
If you are logged in to Facebook, activating the plug-in will initiate a transfer of your Facebook application number. The visits you make on our website can then be linked to your Facebook account. Depending on the settings on your Facebook account, clicking on the plug-in may also lead to the publishing of said action on your Facebook profile. You can avoid this by logging out of your Facebook account before you enable the plug-in and, after visiting websites with Facebooks plug-ins, deleting all the Facebook cookies.‍
Please note that facebook messenger data can also be processed by the third party Spectrm Publishing UG Local Court Potsdam, HRB 28204 P. The company will only transfer the data to franksmile and will not be used for commercial or any other purposes.
Facebook processes the data to find errors in its own system, improve its own products and their adaptation to user behaviour, and to control the placement and individualisation of advertisements. In addition, the processing is also used for localization, to record how websites with Facebook content are used, and for the purpose of market research.‍
3. Legal basis for the processing of personal data‍
The legal basis for processing personal data is Art.6 Para.1 S.1 lit.a GDPR.‍
4. Duration of storage‍
‍ 5. Objections and removal option‍
Further information on the use and collection of data can be found in Facebook’s privacy policy: https://facebook.com/about/privacy/‍
1.Scope of personal data processing‍
We use Google AdWords by Google Inc., 1600 Amphiteatre Parkway, Mountain View, CA 94043, United States. This is an online advertising program that uses conversion tracking. When you receive a Google Ad on our website. Google AdWords places a cookie on your computer. Each Google AdWords customer will be assigned a different cookie.‍
We only receive information on the total number of users who respond to our ad(s). No other information will be shared with us that allows us to identify you. The use of Google AdWords is not to enable traceability.‍
The legal basis for data processing is Art.6 Para. 1 S.1 lit. f GDPR.‍
You can disable the Google-Conversion-Tracking by turning it off in your browser. For more information, kindly refer to the following link: https://policies.google.com/privacy‍
The purpose of processing personal data is to optimize the approach towards a target group which expresses their initial interest by making their first page visit.‍
4. Duration of storag‍e
Advertising data in server logs are anonymized by deleting parts of the Google IP address and cookie information after 9 and 18 months.‍
5. Objections and removal option‍
In addition, you may prevent the collection of data generated by the cookie, data related to your use of the website (including your IP address), as well as the processing of the respective data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout. For more information, kindly refer to the following link: https://policies.google.com/privacy‍
On our website, we use the “remarketing” feature by Google Inc., 1600 Amphiteatre Parkway, Mountain View, CA 94043, United States. In collaboration with Google, we offer you matching and interest-based advertisements. Google Analytics Remarketing also uses cookies which are stored on your computer. According to Google, no personal information is collected. They also claim to be unrelated to and disconnected from other Google services.‍
The purpose of personal data processing is to effectively identify and address a specific target group. The cookies stored in your browser will recognize you as a user when you visit a website, which enables us to show you interest-based advertisements.‍
3. Legal basis for personal data processing‍
The legal basis for personal data processing is in accordance with Art.6 Para. 1 S.1 lit. f GDPR.‍
5. Objections and removal possibility‍
You can disable the “remarketing” feature by adjusting the settings in the following link https://www.google.de/settings/ads. For more information, please refer to the following link: https://policies.google.com/privacy‍
If you are logged in to your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the displayed Instagram button. This allows Instagram to associate the relevant visits to our pages with your user account. If you want to prevent this immediate assignment, you must log out of your Instagram account before visiting our website. For more information pertaining this topic, kindly refer to Instagram’s privacy policy: https://help.instagram.com/155833707900388‍
For information pertaining the purpose of personal data processing, kindly refer to Instagram’s privacy policy: https://help.instagram.com/155833707900388‍
The legal basis for the processing of personal data is Art.6 Para. 1 S.1 lit. f GDPR.‍
For more information, kindly refer to the following link: https://help.instagram.com/155833707900388‍
1.Extent of processing‍
1. IP address of your device (collected and stored in an anonymous format)
2. E-mail address including your first and last name, as far as you have made it available through our website
3.Screen size of your terminal
4. Device type and browser information
5. Geographical data (country only)
6. Language used to represent our website
8. Mouse commands (movement, position and clicks)
9. Keystrokes
1. Referring domain
2. Visited websites
3. Geographical data (country only)
4. Language for the presentation of our website
5. Date and time of access‍
The legal basis for personal data processing is in accordance with Art. 6 Para. S.1 lit. f GDPR.‍
3. Purpose of data processing‍
The offerings on this website.‍
Hotjar stores this information in a pseudonymized user profile. Cookies used by Hotjar are stored for different periods of time, sometimes only during your visit, sometimes 365 days, on your device.‍
Our website may contain links to third party websites. Please note that if you follow a link to any such website your use and disclosure of personal data will be subject to their own Terms & Conditions and Privacy Policies.
We welcome any concerns or questions you may have regarding our privacy policy and any services that we offer to you. Please send an email to customer@franksmile.com, write to us at Charlottenstraße 4, 10969 Berlin, Germany, or call +44 (0) 20 3966 8614 if you have any questions or comments about your personal information.