Source: https://practice.orangatamariki.govt.nz/our-work/care-standards/
Timestamp: 2019-07-16 18:46:14
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Care standards | Practice Centre | Oranga Tamariki
Assessment and planning Care Intake Interventions Practice tools Care standards (current) Information sharing Working with Māori Residential care
Page URL: https://practice.orangatamariki.govt.nz/our-work/care-standards/
The care standards set out what tamariki and rangatahi can expect while they're in care, and what caregivers can expect when they have tamariki and rangatahi in their care.
Part 1 — Assessments, plan and visits
Part 2 — Support to meet needs
Part 3 — Caregiver recruitment and support
Part 4 — Voice of the child
Part 5 — Care transitions
Part 6 — Monitoring
By implementing the National Care Standards, we’ll lift the quality of care for tamariki and rangatahi, and offer better support to our caregivers.
The National Care Standards set out the standard of care every tamaiti and rangatahi in care needs to be well and do well, and the support caregivers can expect to receive when they open their hearts and homes to tamariki and rangatahi. They are consistent with what we already consider to be good social work practice and are now based on what tamariki and rangatahi in care have said is most important to them. These standards are set out in regulations which mean we will be held accountable for doing the right things for tamariki and rangatahi.
The National Care Standards cover a range of things that are really important for tamariki and rangatahi, like supporting them to express their views, keeping them connected to their family/whānau, giving them opportunities to participate in their culture, and ensuring their education, health and recreation needs are met. The National Care Standards are divided into 6 parts:
Part 1 — Needs assessments, plans, visits, and collection of information about children and young people
Part 2 — Support to address child’s or young person’s needs
Part 3 — Caregiver and care placement assessment and support
Part 4 — Supporting children and young people to express their views and contribute to their care experience
Part 5 — Supporting children and young people during care transitions
Part 6 — Monitoring and reporting on compliance with these regulations
Every tamaiti and rangatahi in care will receive child-friendly information about what they’re entitled to under the National Care Standards, and be supported to speak up if they’re not getting the care they’re entitled to.
There are a range of resources which you will use at different times when you are working with tamariki and rangatahi in care such as when te tamaiti or rangatahi first comes into care, when you are visiting te tamaiti or rangatahi or when they are transitioning between care arrangements. Make sure you refer to the relevant guidance to help you know when and how to use them:
Being in Care resources — information for tamariki about their rights and the care they will receive, including the My Rights My Voice cards and booklet, and the Welcome to Our Home booklet.
Assessment and Planning resources — tools that help build, record, monitor and share the plan for te tamaiti, including the Tuituia assessment framework, the All About Me plan, the Tamariki All About Me plan, and transitions entitlement cards.
Resource to protect important things that belong to te tamaiti — resources that help keep things that are important to tamariki safe. This includes a bag, memory box, life record book and pencil case and book bag for important documents.
Resources to support caregivers — the Exploring Care booklet, caregiver application pack, caregiver handbook and caregiver support plan.
These will continue to be improved and the range expanded over time.
Legislation and changes — National Care Standards
If you have any feedback, please contact the National Care Standards programme team.
Email: 110F_Care_Standards_Programme@ot.govt.nz
Needs assessments and plans for tamariki and rangatahi in care
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We need to make sure every tamaiti and rangatahi in care has a holistic needs assessment that reflects their views, wishes, aspirations and strengths, and that the important people in their life have an opportunity to be heard and contribute.
Policy: Assessment and decision-making
Guidance: Visits with tamariki in care or custody
Guidance: Assessing the frequency of visits to tamariki in care
Guidance: Needs assessment — Assessing safety needs for tamariki in care
Guidance: Needs assessment — Assessing the needs of tamariki in care
Guidance: Tuituia framework and domains
IT changes: CYRAS release notes (doc 3 MB) (staff resource)
Tool: Assessment video — myLearn (staff resource)
Tool: Tuituia map — using the Tuituia framework (pdf 169 KB)
Tool: Plans and legal statuses (pdf 151 KB)
Tool: Connecting the Dots assessment and plans — myLearn (staff resource)
We need to make sure every tamaiti and rangatahi in care has a support (All About Me) plan developed with them and those supporting them that meets their needs and is reviewed and updated regularly.
Guidance: Tamariki All About Me plan — child-friendly version
Guidance: All About Me plan to meet the needs of tamariki
Tool: Tamariki All About Me plan (pdf 7.2 MB)
Tool: All About Me plan (docx 47 KB)
Tool: How to guide — All About Me plan (docx 3.3 MB)
Meeting the needs of tamariki and rangatahi while they are in care
We need to make sure support is available to tamariki and rangatahi in care to address their identified needs and assist them to access other support they need.
We need to make sure support is provided to tamariki and rangatahi in care to promote mana tamaiti by ensuring relationships are established and maintained with important people in their life.
Guidance: Supporting whānau connections
Guidance: Culture, belonging and identity
We need to make sure support is provided to understand and address the cultural and identity needs of tamariki and rangatahi in care in a manner that promotes mana tamaiti.
Guidance: Right to personal belongings
Guidance: Storing personal belongings
We need to make sure support is provided to understand and address the play, recreational and community needs of tamariki and rangatahi in care.
Guidance: Support for play, recreation and community activities
We need to make sure we understand the health needs of every tamaiti and rangatahi, and how they will be addressed and ensure this is reflected in their All About Me plan.
Guidance: Supporting tamariki with their health needs
We need to make sure we understand the education needs of every tamaiti and rangatahi, and how they will be addressed and ensure this is reflected in their All About Me plan.
Guidance: Supporting tamariki with their education and training needs
Support for complaints, feedback and raising issues of concern
We need to make sure tamariki and rangatahi are really well supported to make a complaint, provide feedback, raise issues of concern and understand the outcome of their feedback.
Guidance: Explaining rights and entitlements to tamariki and rangatahi
Assessments, plans and support for caregivers
Info to caregivers
We need to make sure that caregivers have access to information about te tamaiti or rangatahi that will them help them understand the needs of te tamaiti or rangatahi and contribute towards meeting them.
Tool: Caregiver handbook (pdf 2 MB)
We need to make sure that the caregivers are informed about the role of caregiving including the types of care and that the application process is clear.
Tool: Caregiver application pack
Tool: Exploring Care (pptx 16 MB)
Tool: Exploring Care workbook (pdf 9.1 MB)
Caregiver assessment and plan
We need to make sure every caregiver has access to the right support and services to help them meet the needs of tamariki and rangatahi in their care.
Guidance: Assessing and approving caregivers and adoptive parents
IT changes: CYRAS release notes (staff resource)
Tool: Caregiver support plan (pdf 318 KB)
We need to make sure that caregivers have access to preparation and induction resources that are tailored to their needs to ensure they can begin a placement with confidence.
Guidance: Prepare to care (coming in late August 2019)
We need to assist and facilitate caregivers to access support and development so they are better able to provide safe, stable and loving homes.
Guidance: Caregiver support plan
Guidance: Caregiver peer support
Guidance: How to access respite care, advice, assistance and a support person
Guidance: How to access caregiver support and development
Tool: Caregiver Support Services Catalogue (xlsx 62KB) (staff resource)
Tool: NCTP caregiver training programme (care standard updates)
Supporting tamariki and rangatahi to express their views and contribute to their care experience
We need to make sure every tamaiti and rangatahi in care has a way to capture the important things happening in their life and support this.
Guidance: Maintaining a record of important life events
Tool: How to order National Care Standards products (pdf 258 KB)
We need to make sure tamariki and rangatahi in care can easily take their belongings with them and keep them safe.
We need to make sure tamariki and rangatahi in care are supported to speak up if they're not getting the care they are entitled to and have support to do so.
Matters to be explained
We need to make sure tamariki and rangatahi in care receive information about their entitlements in a way they can understand.
Policy: Working with tamariki and rangatahi in residences
Policy: Participation of tamariki
Guidance: The journey through residence for tamariki and rangatahi
Guidance: Using the My Rights My Voice cards and booklet
Tool: My Rights My Voice cards (pdf 6 MB)
Tool: My Rights My Voice poster (pdf 2.2 MB)
We need to make sure any allegations of abuse or neglect of tamariki and rangatahi in care are responded to promptly and appropriately and all parties are informed of the outcome.
Tool: Process steps — diagram (coming in early July 2019)
Visits and caregiver profile
We need to make sure every tamaiti and rangatahi has an opportunity to find out about their potential caregiver before they go and stay with them.
Guidance: Information and visits for prospective placements
Tool: Welcome to Our Home — template (english) (pptx 8.2 MB)
Tool: Welcome to Our Home — template (te reo) (pptx 8.2 MB)
Tool: Accessing the Welcome to Our Home template (pdf 228 KB)
Supporting tamariki and rangatahi during care transitions
Transitions assessment and planning
We need to make sure rangatahi are well supported when they leave care and transition into adulthood.
Guidance: Transitioning between placements
Guidance: Preparing to leave our care
Guidance: Assessing life skills
Tool: Transitions plan (part of All About Me plan) (docx 47 KB)
Tool: QRG — myLearn (staff resource)
Monitoring and reporting on compliance with the National Care Standards
Part 6 of the National Care Standards establishes an Independent Monitor to monitor and report to the Minister for Children on compliance with the National Care Standards Regulations.
Part 6 also requires Oranga Tamariki and organisations that have legal custody of tamariki and rangatahi under section 396 of the Oranga Tamariki Act 1989 to self-monitor and report on strengths and areas of improvement in line with the regulations. This will include reporting to the Minister for Children and the Independent Monitor.
This growing internal and external demand for rigorous and regular information on practice quality has meant we have updated some of our quality assurance mechanisms. We have evolved our existing quality assurance system to include the National Care Standards which will ensure a coordinated and aligned approach to monitoring and improvement across the Oranga Tamariki operating model.
Part 6 of the National Care Standards on a page (staff resource) (pdf 121KB)
Understanding part 6 of the National Care Standards (staff resource)
Care partners (396 providers) and Oranga Tamariki staff working together to achieve the National Care Standards
Care partners provide a range of care options for tamariki and their whānau/family under contract to Oranga Tamariki. For care options provided by care partners to be successful and deliver quality care that meets the care standards, it is crucial that Oranga Tamariki social workers and care partners work together.
To understand how we can work together effectively, we should refer to the:
care partners service specifications — these describe the range of care options that care partners provide
operational policy and practice guidance on the Practice Centre — these detail the roles and responsibilities of Oranga Tamariki social workers.
Care partners service specifications