Source: https://eu.alessi.com/pages/conditions-of-sale
Timestamp: 2020-07-12 23:25:47
Document Index: 398137223

Matched Legal Cases: ['art. 14', 'art. 10', 'art. 1456', 'art. 61', 'art. 61', 'art. 7', 'art. 61', 'art. 61', 'art. 8', 'art. 1456', 'art. 9', 'art. 10', 'art. 14', 'art. 141', 'art.3', 'art. 141', 'art. 3']

Conditions of Sale – Alessi Spa (EU)
Starting from June 8th 2020
The following General Sale Conditions regulate the offer and the sale of the products on this website www.alessi.com (Website).
The products bought on the website are offered and sold by Alessi S.p.a. with registered office in Crusinallo (VB), via Privata Alessi n. 6 (P.Iva IT00465840031), fully paid equity Euro 5.400.000,00 PEC: alessilspa@legalmail.it
1.3 Current General Sales Conditions are not available and do not regulate the sale of products and the supplying of services provided by different subjects from Tomasoni Topsail presents on the website through links, banners or others hyperlinks. Before realizing any commercial transaction with these different subjects everyone must verify their sales conditions. Alessi S.p.A. is not responsible of the supplying of services and / or sale of products made by these subjects.
2.4 Alessi S.p.A. can reject or cancel all the orders received by (i) an user with whom it has a legal dispute; (ii) an user who in the past already infringed the present General Sale Conditions; (iii) an user who defrauded in using different methods and, in particular, who arranged defrauded payments by credit cards; (iv) an user who released false incomplete or inexact or wrong identification data, or who didn’t send to Alessi S.p.A. the requested documents or who sent to Alessi S.p.A. invalid documents; (v) an user who doesn’t have sufficient solvency guarantees.
3.2 The registration credentials must be used only by the user who created them and cannot be given to anyone. The user commits to keep them secrets and makes sure that none can use them and also commits to inform immediately Alessi S.p.A., by contacting her as indicated in art. 14, in case of unauthorized use and / or disclosure of them.
The user guarantees that provided personal informations during registration procedure to the Website are true and complete. The user accepts to keep Alessi S.p.A. safe from any damage, obligation of indemnity and/or any penalty resulting by and/or in any case linked to the violation by the user of the rules about the registration to the Website or the storage of registration credentials.
4.1 In accordance to Legislative Decree of April the 9th 2003, N. 70 about the dispositions on electronic commerce, Alessi S.p.A. informs the user that:
- to conclude the buying contract of one or more than one product on the Website, the user must fill the order form in electronic format and transmit it electronically to Alessi S.p.A., by following the instructions he will find in all different pages he will browse during all different buying steps;
- the contract is successfully finalized when the order form arrives to Alessi S.p.A. server;
- once the order form is recorded and once payment authorization of the total value to be paid is successfully received, Alessi S.p.A. will send the order confirmation to the user, via e-mail to the indicated e-mail address, which will include a recap of the General Sale Conditions and the specific conditions applicable to the contract, all related informations to the bought product, the detailed indication of the price, used payment method, the informations about the right of withdrawal, the freight costs and the eventual additional costs and the Customer Service contact details, to whom the user could ask any information for assistance and/or complaints. The user is kindly requested to save the mail received as proof of purchase. The General Sale Conditions applicable to the order as the instructions about the right of withdrawal and the form for the withdrawal whom at art. 10 will be attached to the e-mail communicating the delivery of the purchased product/s.
- the order form will be saved in Alessi S.p.A. database for the time necessary to prepare and to deliver the order and, in any case, respecting the timings indicated by the law. If the consumer wants to check the order form he can examine his account.
5.2 The price of the Products can be modified by Alessi S.p.A. in any moment, without any previous notice, being understood that the price the user will pay is the one present in the product information sheet where he can find the main features of the product (Product Details Sheet) at the moment of the order. In case of price modifications after the transmission of the order there won’t be any changes in the price (increasing and in decrease) to be paid by the user.
5.3 In the Website Alessi S.p.A. can sell product with discounted prices. The full price on the Website (Crossed Price) is the base on the one Alessi S.p.A. calculates the discount and is the official price published on the Website.
6.1 Alessi S.p.A. will manage the purchase order, and will proceed with the delivery of the Product bought, only after having received the confirmation on the payment authorization of the total due amount, consisting of the buying price, the eventual freight costs (if they must be applied), and of any other additional cost, as indicated in the order form (Total Due Amount). In case of not successful payment of the Total Due Amount or in case of not confirmation of the payment, the purchase contract won’t be finalized and will be terminated due to the effects of art. 1456 of the Italian Civil Code. The user will be informed about the termination of the contract and about the cancellation of the order immediately after the transmission of the order, through the Website.
6.2 The products will stay on Alessi S.p.A. property until the full payment by the user of the Total Due Amount. The risk of damage or loss of the Products not due to Alessi S.p.A. will be transferred directly to the user when he/she, or a designated third party and different by the carrier, will have the physical possession of the Products.
7.2 In all cases of unavailability of the purchased Product, without prejudice of the rights of the user as per the law and, in particular, as per Capo XIV of the Title II of the Book IV of the Italian Civil Code, the user will be immediately informed by e-mail. The user will have the right to terminate immediately the contract, without prejudice to the right of compensation for damages, according to and for the effects of what indicated by art. 61, IV and V comma, of the Consumer Code. In case the user would like to use the right of termination of the contract see art. 61, IV and V comma of the Consumer Code that is in the case of a payment successfully done for the Total Due Amount, Alessi S.p.A., without any prejudice to the right to compensation for damages, will refund the amount without any delay and, in any case, within 15 working days from the day of the sending of the order. Alessi S.p.A. will communicate via e-mail the amount to be refunded. The amount will be refunded on the same payment method used by the user for his buying. Eventual delays in the refund may be due to the type of the bank, the type of the credit card or to the payment solution used by the user. In any case the currency date will be the same of the one of the charge.
7.3 In case of orders composed by several Products (Multiple Order), so far as the occurred unavailability concerns only some of the Products of the Multiple Order – without any prejudice to the rights attributed to the user by law, and, in particular, by Capo XIV of Title II of the Book IV of the Italian Civil Code, and without any prejudice of the application of art. 7.2, or so far as the occurred unavailability concerns all the Products of the Multiple Order – Alessi S.p.A. will advise the user via e-mail. The user will have the right to terminate immediately the contract, restrictly to the Product/Products become unavailable, without any prejudice to the right to compensation for damages, pursuant to and for the purposes of the provisions of the art. 61, IV and V comma, of the Consumer Code. In case the user would like to use the right to terminate the contract as per art. 61, IV and V comma, Consumer Code, referring to this/these Product/s become not available, or rather in any case the payment of the Total Due Amount has been already done successfully, Alessi S.p.A., without any prejudice to the right to compensation for damages, will refund the amount related to the Product/s, including freight costs, calculated as indicated in art. 8.3 (see below) and will refund also any due additional cost specifically related to these Products (Partial Due Amount) without any delay and in any case within 15 working days from the date of the order. Alessi S.p.A. will communicate the amount to be refunded via e-mail. The amount will be refunded with the same payment method used by the user for his buying. Any delays in the refund may be due to the type of the bank, the type of the credit card or to the payment method used by the user. In any case the currency date will be the same of the charge. The termination of the complete Multiple Order will be possible only in case of evident and proven accessory of the unavailable Productes to the other available Products in the Multiple Order.
8.1 Alessi S.p.A. delivers the Products all over the world, with standard or express service. Any delivery limits will be communicated on the Website any time when needed.
8.2 The delivery is free of charge for registered users, unless otherwise specified on the Website. For not registered users, the delivery is free of charge for an amount of the order above € 50,00 unless otherwise specified on the Website. When the user must pay the freight costs related to an order, the amount is expressly and separately indicated (in Euro currency and including VAT) during the purchase procedure, also indicated in the recap of the order and, in any case, before the transmission of the order. In the case of omitted indication of a specific delivery date, in any case, the delivery will be done within 30 days starting from the date of the conclusion of the contract.
It’s up to the user to check the conditions of the Product he received/accepted and collected. Being understood that the risk of loss of damage of the Products, for reasons that cannot be attributed to Alessi S.p.A. is transferred to the user when the user, or anyone he/she has designated and different by the carrier, has the material possession of the Product, the user is strongly recommended to verify and to check the number of Products received, that the boxes are intact, not damaged, not wet or has beed altered, even on the closure systems; so the user is kindly invited, in his proper interest, to indicate by writing any defects on the transport document of the carrier, and to accept with reserve the box/boxes. In case of loss or damage of the Product/s if the user accepts the delivery of the Product/s without any conditional acceptance/acceptance with reservation he cannot take any legal action against the carrier, except in the case the loss or the damage are due to willful misconduct or gross negligence of the same carrier and except for partial loss or damage not recognizable at the moment of the delivery, but, in this case, the damage must be reported immediately when discovered and not more than eight days after the reception of the box/boxes. In case the box/boxes has evident signs/marks of tampering or alteration, we kindly recommend the user to communicate them, as soon as he can, to the Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity is always valid. The carrier will make two delivery attempts; after them, the carrier will send the Product/s back to Alessi S.p.A. which will refund the user on the same payment method used by the user to purchase his order. At the moment of the delivery nothing is due to the carrier unless duties or local taxes different from VAT must be applied.
9.1 The Products are payable by credit card, PayPal, Google pay, Apple pay. In case these payment methods cannot be used for some specific Products, the user will find this information on the Website, or, at the latest, at the beginning of the purchase procedure.
9.2 Alessi S.p.A. will send a commercial invoice by email. The data and the informations communicated by the user to issue the invoice are guaranteed by this one to be real, and the user is obliged to keep Alessi S.p.A. undamaged and free from any damage may arise in case of non-compliance with the truth of the same provided informations, including penalties issued by the competent authorities.
9.3.1 The payment of the Products can be made by credit card or debit card directly on the Website. Alessi S.p.A. accepts VISA, Mastercard and American Express credit cards. At the moment of the transmission of the order there won’t be any charge on the credit card used by the user for the payment.
9.3.2 In order to have the guarantee of security of the payments made on the Website and in order to prevent any fraud, Alessi S.p.A. reserves the right to ask via e-mail to the user, to send, always via e-mail, a double-sided copy of his identity card, and in the case of different holder of the order, Alessi S.p.A. reserves the right to ask also the identity card of this one. The identity document must be valid. In the e-mail Alessi S.p.A. will indicate within how much time will have to receive it. In any case, this deadline will not exceed 5 working days starting from the day of receipt of the request by the user. While waiting for requested identity document, the order will be suspended. The user must send the requested documents within the indicated deadline.
9.3.3 In case Alessi S.p.A. doesn’t receive the requested documents within the deadline indicated in the e-mail of request or receives expired or not valid documents, the contract will be considered terminated pursuant to and for the purposes of art. 1456 of the Italian Civil Code and the order will be cancelled, without prejudice to the right of Alessi S.p.A. to compensation for any damage in which it may be incurred due to the non-compliant behavior of the user. The termination of the contract, whom Alessi S.p.A. will advise the user via e-mail, no later than 5 working days after the deadline expires for the dispatch of the requested documents, will result in cancellation of the order, resulting in refund of the Total Due Amount.
9.3.4 In case Alessi S.p.A. receives valid documents within the date indicated in the e-mail as per art. 9.3.2, the delivery terms will start from the date of receipt of the documents.
9.3.5 Confidential credit card data (credit card number, expiration date, security code) are encrypted and are transmitted directly to the payment manager without passing through the servers used by Alessi S.p.A.. So Alessi S.p.A. has no access and doesn’t save any credit card data used by the user for the payment of the Products, without prejudice to the data concerning the card holder, as per Articles 9.3.2 and 9.3.3.
9.4 Payment through PayPal
9.4.1 The payment of the Products purchased on the Website can be done by PayPal payment method. If the user chooses PayPal as his payment method, he will be redirected to the website www.paypal.com where he will pay the Products according to the procedure provided and regulated by PayPal and to the terms and conditions of the contract subscribed between the User and PayPal. The data entered in PayPal website are treated directly by this one and won’t be transmitted or shared with Alessi S.p.A.. This last is not able to know and don’t save in any way credit card data linked to PayPal user account or any other data of any other payment method linked to this account.
9.4.2 In case of payment with PayPal, the Total Due Amount will be charged by PayPal to the user at the same time of the conclusion of the contract through the Website. In the case of termination of the purchase contract and in case of any other refund reason, the amount of the refund will be credited on PayPal User account. Charge back timings on payment method linked to this account depend exclusively by PayPal and by the bank system. Once Alessi S.p.A. places the order to refund this account, Alessi S.p.A. cannot be considered responsible for any eventual delay or missing/omissions in the refund to the user for the amount of the same refund; in case of any dispute the user will have to contact PayPal directly.
10.1 The user who has the quality of end consumer is entitled to withdraw from the contract concluded with Alessi S.p.A., without paying any different costs in comparison to the ones indicated at this point and doesn’t have any obligation of specifying the reason for, within fourteen (14) calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:
10.2. To exercise the Right of Withdrawal, the User must inform Alessi S.p.A. about his decision to withdraw, before the expiration of the Withdrawal Period.
10.3 For that purpose the User can use the withdrawal form (Withdrawal Form) he can find on the Website, through a dedicated link, before the conclusion of the contract
Because the burden of proof related to the exercise of the right of withdrawal is borne by the User before the expiration of the Withdrawal Period, it is in User interest to use a durable support to communicate to Alessi S.p.A. its withdrawal.
10.4 To return the Product/s the User, after having sent the Declaration of Withdrawal according to the art. 10, will be contacted by the Customer Service of Alessi S.p.A. which will instruct the User about the return opf the goods, the carrier to be used and the pick-up date. Direct costs to send back the Product/s are on Alessi S.p.A. charge. The return of the Product/s to Alessi S.p.A. is under responsibility of the User; the product is returned when it is given to the carrier.
10.5 If the user withdraws from the contract, Alessi S.p.A. will proceed by refunding the Total Due Amount paid by the User for the Product, including the freight costs, if applicable, without any delay and in any case within 14 calendar days from the day when Alessi S.p.A. has been informed about the decision to withdraw from the contract. The refund will be done on the same payment method used by the User for the original purchase; in any case the user will not incur any costs as a consequence of this refund.
10.8 In the event that the withdrawal has not been exercised in compliance with the provisions of the applicable legislation, it will not result in termination of the contract and, by consequence, won’t create any right of reimbursement. Within 5 days from the reception of the Product Alessi S.p.A. will communicate to the user that it will reject the withdrawal request. In case the Product already arrived back to Alessi S.p.A., it will stay to Alessi S.p.A. for User disposal for the pick-up that will have to be done on charge and under responsibility of the User.
10.9 In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from a manipulation of the good different from the one necessary to establish the nature, the features and functioning of the Product, the amount of the refund will be decreased by a value equal to this decrease in value. Within 5 working days from the reception of the Product Alessi S.p.A. will communicate to the user the consequent reduced amount of the refund, and in case the refund has already been done Alessi S.p.A. will also communicate to the User the bank details for the payment to be done by the User due to the reduction of the value of the Product.
10.11 Regardless of the possibility of exercising the right of withdrawal, Alessi S.p.A. gives the user the possibility to exercise the right of return according to the terms and conditions in page “Returns” of the Website. Right to return is in addition and doesn’t substitute the right of withdrawal governed by the articles mentioned here above.
11.1 The User can also buy on the Website through discount codes issued by Alessi S.p.A.. If the value of the discount code is lower than the value of the order the User wants to purchase, this last can complete the purchase process by paying the difference through the payment methods indicated on the Website.
11.3 In case the User cannot use a discount code to buy some products these last will be clearly indicated on the Website. In the case, for any reason, Alessi S.p.A. must cancel an order purchased by using a discount code, the same amount will be refunded on User personal account.
In order to take advantage of the legal guarantee, first of all the User will have to provide the proof of the date of purchase and of the date of delivery of the goods. So, for the purposes of such proof, it is appropriate that the User keeps the purchase invoice, which Alessi S.p.A. sends him, or any other document that can attest to the date of purchase (for example the statement of the credit card) and the date of delivery.
- to choose replacement of the good, unless the remedy requested is objectively impossible or excessively expensive with respect to the other and, therefore, in the specific case, considering the type of sale, the substitution, where this is possible in relation to the number of units still available for sale;
- secondary (in the case in which the replacement is impossible or excessively expensive or the replacement has not been carried out within reasonable terms or the replacement previously carried out have caused significant inconvenience to the consumer) to the price reduction or to the termination of the contract, always at his choice.
In the event that a Product purchased on the Website, during the period of validity of the Legal Warranty, reveals what could be a lack of conformity, the user must contact Customer Service, at the addresses and in the manner indicated in art. 14. Alessi S.p.A. will promptly reply to the communication of the alleged lack of conformity and will indicate to the user the specific procedure to follow, also to agree on the method of shipping the goods, and keeping in consideration the product category to which the Product belongs to and / or the reported defect.
In case of termination of the contract, Alessi S.p.A. will refund to the User the total paid amount, composed by the purchase price of the product, by the freight costs and by any other additional cost paid by the User. In case of price reduction, Alessi S.p.A. will refund the amount of the reduction, previously agreed with the User. Alternatively, the user could choose to receive a purchase coupon, to be spent on the Website, for the same amount of the amount of the refund or, respectively, equal to the reduction he has the right to receive. The refund or the reduction amount will be communicated to the User via e-mail and will be charged back on the same payment method used by the User for the purchase.
Alessi S.p.A. is not responsible in case of damages of any nature, resulting by an improper use and/or an use not in accordance with the instructions provided by the manufacturer or in case of damages deriving from unforeseeable circumstances or force majeure.
13.1 The contracts concluded between the Users of the Website and Alessi S.p.A. are governed by the Italian law. To the Users regularly non residents in Italy will be applied possibly more favorable and mandatory provisions provided by the law of the country in which they are habitually resident, and in particularly related to the term for the exercise of the right of withdrawal, to the term to return the Products, in case the User would like to exercise this right, to the methods and the formalities of the communication of this right and to the legal conformity guarantee.
13.3 According to art. 141-sexies, comma 3 Legislative Decree September the 6th, 2005, N. 206 (Consumer Code), Alessi S.p.A. informs the User as an end consumer whom art.3, comma 1, lett. a) of the Consumer Code, that, in case he has submitted a complaint directly to Alessi S.p.A., as a result of which it was not possible to resolve the controversy that arose, Alessi S.p.A. will provide the informations concerning the organization of Alternative Dispute Resolution for the out-of-court resolution of disputes relating to obligations arising from a contract concluded in accordance with these General Sale Conditions (cc.d. ADR organizations, as per what indicated in art. 141-bis and followings of the Consumer Code), also specifying if he wants to use or not these organizations in order to solve the dispute.
Furthermore Alessi S.p.A. informs the User as end consumer whom at art. 3, comma 1, let a) of the Consumer Code that a European platform for online resolution of consumer disputes was established (ODR Platform). The end consumer can browse ODR Platform at the following link: http://ec.europa.eu/consumers/odr/; through ODR Platform the end consumer can see the list of ADR Organizations, find the link redirecting to each one website and start an on-line procedure for the solution of the disputes in which he is involved.
- by mail, writing to Alessi S.p.A. via Privata Alessi, 6, 28887 Omegna (VB) Italia
- by e-mail to the address help@alessi.com;
- by phone dialing number +390323868650 (from Monday to Friday, from 9.00 a.m. to 6.00 p.m.)
14.2 Alessi S.p.A. will answer the complaints within two working days after receiving them.