Source: http://www.readbag.com/hfi-inc-documents-hfi-supplier-quality-manual
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DOCUMENT NUMBER: HF PR.09.11
The purpose of this Supplier Quality Manual is to communicate to suppliers HFI's expectations and requirements to assure the quality of supplied parts.
This manual applies to all suppliers (including customer directed suppliers) providing products or services to HFI.
1 PURCHASING .................................................................................................................................................... 5 1.1 PRODUCTION MATERIAL SUPPLIER APPROVAL............................................................................................ 6 1.2 REQUEST FOR QUOTE .................................................................................................................................. 6 1.2.1 Component Part Quotation Form .......................................................................................................... 6 1.3 VA/VE EXPECTATIONS ............................................................................................................................... 10 1.4 CONTINUAL IMPROVEMENT ......................................................................................................................... 10 1.5 SCHEDULE FLUCTUATIONS ......................................................................................................................... 10 1.6 EDI CAPABILITY .......................................................................................................................................... 10 1.7 STATEMENT OF REQUIREMENTS (SOR) ................................................................................................ 10 1.8 CUSTOMS-TRADE PARTNERSHIP AGAINST TERRORISM (CTPAT) .............................................................. 10 2 QUALITY REQUIREMENTS .......................................................................................................................... 11 2.1 HFI'S QUALITY POLICY ............................................................................................................................... 11 2.2 PRODUCTION PART APPROVAL PROCESS ................................................................................................. 11 2.3 CHANGE REQUEST FORM (CRF) .................................................................................................................... 11 2.3.1 Purpose .................................................................................................................................................... 11 2.3.2 Scope....................................................................................................................................................... 12 2.3.3 Requirement .......................................................................................................................................... 12 2.3.4 Procedure ............................................................................................................................................... 12 2.4 ENGINEERING CHANGE REQUIREMENTS .................................................................................................... 15 2.5 TEMPORARY DEVIATION ............................................................................................................................. 18 2.6 NONCONFORMING PRODUCT ...................................................................................................................... 18 2.6.1 Long term In-house Sort &amp; Inspection ................................................................................................. 19 2.7 INSPECTION &amp; CONTAINMENT VENDOR...................................................................................................... 19 2.8 LOT CONTROL/TRACEABILITY ..................................................................................................................... 19 2.9 VERIFICATION OF JOB SETUPS ................................................................................................................... 20 2.10 IMDS (INTERNATIONAL MATERIAL DATA SYSTEM)................................................................................ 20 3 INSPECTION FIXTURE DESIGN GUIDELINES ........................................................................................ 20 3.1 PURPOSE .................................................................................................................................................... 20 3.2 SCOPE ......................................................................................................................................................... 21 3.3 REQUIREMENT (FIXTURE TYPES) ............................................................................................................... 21 3.3.1 Holding Fixture .................................................................................................................................. 21 3.3.2 Attribute (Go/No Go) Fixture ........................................................................................................... 21 3.3.3 Variable Fixture ................................................................................................................................. 22 3.4 DESIGN LAYOUT REQUIREMENTS ............................................................................................................... 23 3.5 OPERATION DESCRIPTION SHEETS ............................................................................................................ 26 3.6 DESIGN STATUS .......................................................................................................................................... 27 3.7 BASE PLATES .............................................................................................................................................. 27 3.8 FIXTURE DATUM .......................................................................................................................................... 27 3.9 PART LOCATION DATUM AND NETS ............................................................................................................ 29 3.10 CLAMPING ............................................................................................................................................... 30 3.11 HINGE DROPS AND SWINGS ................................................................................................................... 30 3.12 SLIDES ..................................................................................................................................................... 30 3.13 CERTIFICATION........................................................................................................................................ 31 3.14 GAUGE REPEATABILITY (GR) STUDY ..................................................................................................... 31 3.14.1 Gauge Repeatability (GR) Requirements ......................................................................................... 32 3.14.2 Buy Off ................................................................................................................................................... 32 4 NEW MODEL DEVELOPMENT PROCESS ................................................................................................ 32 4.1 PURPOSE .................................................................................................................................................... 32 4.2 SCOPE ......................................................................................................................................................... 33 4.3 REQUIREMENT ............................................................................................................................................ 33 4.3.1 Quality Document Requirements ................................................................................................... 33 Page 3 of 87
4.3.2 4.3.3 4.3.4 5
Event Data ........................................................................................................................................ 34 Shipment of Event Products ........................................................................................................... 35 Summary: Document requirements- ALL MUST BE APPROVED ......................................... 35
CONTROLLED SHIPPING STATUS ........................................................................................................... 35 5.1 5.2 CONTROLLED SHIPPING ­ LEVEL I (CS I) .................................................................................................. 35 CONTROLLED SHIPPING ­ LEVEL II (CS II) ................................................................................................ 36
SUPPLIER CORRECTIVE ACTION REQUEST (SCAR) .......................................................................... 36 6.1 PURPOSE .................................................................................................................................................... 36 6.2 SCOPE ......................................................................................................................................................... 37 6.3 REQUIREMENT ............................................................................................................................................ 37 6.3.1 Delinquent SCAR Policy....................................................................................................................... 37 6.4 RE-INDEX POINTS ................................................................................................................................... 37 6.6 PROCEDURE ................................................................................................................................................ 38 6.7 CORRECTIVE ACTION RESPONSE STANDARD ............................................................................................ 43
SUPPLIER PERFORMANCE REPORT (SPR) ........................................................................................... 44 7.1 7.4 7.5 PPM ............................................................................................................................................................ 44 SUPPLIER REVIEW BOARD.......................................................................................................................... 44 PROCEDURE ................................................................................................................................................ 44
CALIBRATION SERVICES ............................................................................................................................ 46 8.1 8.2 APPROVAL OF CALIBRATION SERVICE PROVIDERS ................................................................................... 46 CALIBRATION SERVICE PROVIDER PERFORMANCE ................................................................................... 47
LOGISTICS ....................................................................................................................................................... 47 9.1 PACKAGING SPECIFICATIONS ..................................................................................................................... 47 9.2 PACKAGING APPROVAL............................................................................................................................... 47 9.3 LABELING .................................................................................................................................................... 47 9.3.1 Prototype/Engineering Trials Labeling ................................................................................................ 47 9.3.2 Production Labeling .............................................................................................................................. 48 9.4 HFI PAID CARRIERS ................................................................................................................................... 49 9.5 SUPPLIER PAID CARRIERS.......................................................................................................................... 50 9.6 DOCUMENTATION ........................................................................................................................................ 50 9.7 EXPEDITED SHIPPING EXPECTATIONS ....................................................................................................... 50 9.8 DELIVERY .................................................................................................................................................... 50
SAFETY ......................................................................................................................................................... 50 APPENDIX A (DEFINITIONS) ................................................................................................................... 51
12 APPENDIX C (PROCESS QUALITY CONTROL TABLE I &amp; CONTROL PLAN) ................................. 51 12.1 PURPOSE ................................................................................................................................................ 51 12.2 SCOPE ..................................................................................................................................................... 52 12.3 REQUIREMENT ........................................................................................................................................ 52 12.4 PROCEDURE ............................................................................................................................................ 52 12.4.1 Contents &amp; Format ............................................................................................................................... 52 12.4.2 Approval................................................................................................................................................. 52 12.4.3 Revisions ............................................................................................................................................... 53 13 APPENDIX D (PROCESS FAILURE MODE &amp; EFFECTIVE ANALYSIS) .......................................... 55
13.1 PURPOSE ................................................................................................................................................ 55 13.2 REQUIREMENT ........................................................................................................................................ 55 13.3 SCOPE ..................................................................................................................................................... 55 13.4 PROCEDURE ............................................................................................................................................ 56 13.4.1 Contents and Format ........................................................................................................................... 56 13.4.2 Benefits of a PFMEA ........................................................................................................................... 56 Page 4 of 87
13.4.3 Key Points of Creating a PFMEA ....................................................................................................... 56 13.5 APPROVAL ............................................................................................................................................... 60 13.6 REVISIONS ............................................................................................................................................... 60 14 14.1 14.2 14.3 14.4 15 APPENDIX E (QUALITY STANDARD / INSPECTION DATA SHEET) .............................................. 60 PURPOSE ................................................................................................................................................ 60 SCOPE ..................................................................................................................................................... 60 REQUIREMENT ........................................................................................................................................ 60 PROCEDURE ............................................................................................................................................ 61 APPENDIX F (LOT CONTROL AND TRACEABILITY) ........................................................................ 63
15.1 PURPOSE ................................................................................................................................................ 63 15.2 SCOPE ..................................................................................................................................................... 64 15.3 REQUIREMENT ........................................................................................................................................ 64 15.4 PROCEDURE .................................................................................................................................................. 64 16 APPENDIX G (5 PRINCIPLES OF PROBLEM SOLVING WORKSHEET) ............................................ 65 16.1 PURPOSE ................................................................................................................................................ 65 16.2 SCOPE ..................................................................................................................................................... 66 16.3 REQUIREMENT ........................................................................................................................................ 66 16.4 PROCEDURE ............................................................................................................................................ 66 16.5 COMPLETING A 5P .................................................................................................................................. 66 16.5.1 SECTION 1 Problem Statement: The Object and Defect .............................................................. 66 16.5.2 SECTION 1A Problem Discovery Information ................................................................................. 67 16.5.3 SECTION 1B Problem Discovery Information ................................................................................. 67 16.5.4 SECTION 2A Identify Possible Causes- (PG 2) .............................................................................. 67 16.5.5 SECTION 2B Expand on Possible Causes- (PG 2) ........................................................................ 68 16.5.6 SECTION 2C Identify Root Cause (Question and Answer Analysis) ........................................... 68 16.5.7 SECTION 2D Root Cause Selection Justification ........................................................................... 68 16.5.8 SECTION 3 Countermeasures ........................................................................................................... 68 16.5.9 SECTION 4 Countermeasures Effectiveness .................................................................................. 69 16.5.10 SECTION 5 Feedback/ Feed forward ............................................................................................. 69 17 APPENDIX H (MINIMUM PROCESS REQUIREMENTS) ......................................................................... 70 17.1 PURPOSE ................................................................................................................................................ 70 17.2 SCOPE ..................................................................................................................................................... 70 17.3 REQUIREMENT ........................................................................................................................................ 70 17.4 DEFINITION ..................................................................................................................................................... 71 17.5 GENERAL PROCESS REQUIREMENTS ............................................................................................................ 71 17.5 WELDING ........................................................................................................................................................ 72 17.6 INJECTION MOLDING ...................................................................................................................................... 73 17.7 STAMPING ....................................................................................................................................................... 76 17.8 PAINTING ........................................................................................................................................................ 78 17.9 LABELING ........................................................................................................................................................ 82 17.10 TORQUE ....................................................................................................................................................... 83 17.11 MACHINING ................................................................................................................................................... 84 REVISION CONTROL............................................................................................................................................. 85
Production Material Supplier Approval
Each potential new supplier is required to complete and submit HFI's Supplier Quality System Survey, provide supporting documentation as requested on survey, and signed acknowledgement of HFI's Supplier Quality Manual. HFI utilizes suppliers that are ISO 9001 certified. Exceptions to this may occur when the supplier is customer mandated, or at the discretion of HFI's Corporate Purchasing. HFI will require an on-site document and process review to approve suppliers as deemed necessary. Suppliers will be placed on probation until on-site review is complete with favorable results. Suppliers will be required to complete the approval process over if HFI hasn't purchased production materials in more than 12 months.
HFI utilizes a Request for Quote (RFQ) package for the sourcing of new business. Accompanying the RFQ will be HFI's Supplier Quality Manual, Supplier Quality System Survey, material specifications, HFI's Packaging Sketch Form, VA/VE expectations, and a signed letter of confidentiality agreement if required by HFI's customer. The quotation must include two options: 1. FOB supplier dock (HFI arranges transportation), and 2. FOB HFI's dock (supplier arranges product delivery).
1.2.1 Component Part Quotation Form
Procedure for Completing a Component Part Quotation Form Item # Description Supplier name 1 HFI Part Number 2 Part Name from drawing or RFQ 3 Applicable Model (if known) 4 Supplier Name 5 Supplier assigned quote number 6 Date submitted to HFI 7 Design level (from drawing) 8 Raw material name/dimensions (from drawing) 9 Color or color code if applicable 10 Input weight 11 Output weight (if different from input weight) 12 Loss weight if applicable 13 Current unit cost applied to this quotation 14 Old unit cost from previous quotation if applicable 15 16 17 18
Current cost extended by weight applied to this quotation Old cost extended by weight from previous quotation if applicable Difference between old and new cost (16-17)
Procedure for Completing a Component Part Quotation Form Description
Reason Code (why did the material price change? (See codes in lower left hand corner of Page 6 of 87
HFI, LLC 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 Item # 62
quotation form) Sub-Component Part Number if applicable Sub-Component Part Name if applicable Supplier of Sub component Quantity and unit of measure per assembly Current unit cost applied to this quotation Old unit cost from previous quotation if applicable Current cost extended by quantity applied to this quotation Old cost extended by quantity from previous quotation if applicable Difference between old and new cost (26-27) Reason Code (why did the component price change? (See codes in lower left hand corner of quotation form) Fabrication process description (IE: injection molding, assembly, painting etc) Description of specific equipment used Quantity of material produced per hour Machine or labor rate (unburdened) New Process Cost per unit Old Process Cost per unit Difference between old and new process cost (34-35) Reason Code (why did the process cost change? (See codes in lower left hand corner of quotation form) Description of tooling required Process tooling is required for Expected tool life (number parts tool is expected to produce) Price of tool (USD) Tooling lead time in weeks Amortization quantity if tool is amortized. If tool is to paid in full after part approval enter &quot;0&quot;. Production Start Date New per unit amortization amount (41/43) Old per unit amortization amount based on previous tool cost and amortization amount Difference between old and new tool price (45-46) Reason Code (why did the tooling price change? (See codes in lower left hand corner of quotation form) Enter percentage of North American content (North American Content/Total Price) New total production costs (New Subtotal A + New Subtotal B + New Subtotal C) Old total production costs (Old Subtotal A + Old Subtotal B + Old Subtotal C) Difference between old and new production cost (50-51) New Variable Burden Old Variable Burden Difference between old and new Variable Burden (53-54) Reason Code (Why did the Variable Burden change? See codes in lower left hand corner of quotation form) New Fixed Burden Old Fixed Burden Difference between old and new Fixed Burden (57-58) Reason Code (Why did the Variable Burden change? See codes in lower left hand corner of quotation form) New Profit
Old Profit Page 7 of 87
HFI, LLC 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89
Difference between old and new Profit (61-62) Reason Code (Why did the Profit Change if not covered by other reasons stated elsewhere in quote? See codes in lower left hand corner of quotation form) New Packaging Costs Old Packaging Costs Difference between old and new Packaging Costs (65-66) Reason Code (Why did the costs change? See codes in lower left hand corner of quotation form) FOB point New freight costs if requested to include freight Old freight (if applicable) Difference between old and new Freight Costs (70-71) Reason Code (Why did the freight costs change? See codes in lower left hand corner of quotation form) New Tooling Amortization or other costs not covered elsewhere (from subtotal D) Old Tolling Amortization amount other old costs not covered elsewhere (if applicable) Difference between Old and New Tooling amortization or Other Costs (74-75) Reason Code (Why did the tooling amortization or other costs change? See codes in lower left hand corner of quotation form) Total Old Price Total New Price Difference between Old and New Price (78-79) Typed Name of authorized Supplier Representative Typed Date that Authorized Supplier Representative approved quotation Signed Name of authorized Supplier Representative Written Date that Authorized Supplier Representative signed quotation HFI Buyer Signature Date HFI Buyer Signed Quotation HFI Corporate Purchasing Manager Signature Date HFI Corporate Purchasing Manager Signed Quotation Standard lead time in weeks
VA/VE Expectations
Production material suppliers are required to submit VA/VE proposals annually (see definition in Appendix A). HFI Corporate Purchasing will establish annual targets for each supplier at the start of each program in the RFQ. A supplier's participation in VA/VE initiatives will be a consideration when determining future business.
As a condition of doing business, it is expected that suppliers will participate in continual improvement, VA/VE, and annual price reduction requirements.
On occasion HFI's customers may have a fluctuation in their schedules. Therefore, HFI's suppliers are expected to be able to handle a 20% fluctuation in HFI's release schedule.
It is preferred that suppliers are EDI capable. Suppliers that do not have EDI capability must at a minimum submit a plan to HFI Corporate Purchasing of when they will be capable.
The Statement of Requirements (SOR) and referenced HFI documents, describe the processes, tasks, and deliverables required of the Tier Two Supplier (further referenced as &quot;Supplier&quot;) to provide parts and tooling for the program. The SOR will address items not covered during the quoting process. These are additional requirements that HFI expects of suppliers. SORs are issued typically as soon as it is known that a supplier has been awarded business. Upon receipt of the SOR the supplier has 1 week to evaluate the content of the document and submit back a signed statement of acceptance as well as the bailment agreement.
C-TPAT is a voluntary government-business initiative to build cooperative relationships that strengthen and improve overall international supply chain and U.S. border security. C-TPAT recognizes that U.S. Customs and Border Protection (CBP) can provide the highest level of cargo security only through close cooperation with the ultimate owners of the international supply chain such as importers, carriers, consolidators, licensed customs brokers, and manufacturers. Through this initiative, CBP is asking businesses to ensure the integrity of their security practices and communicate and verify the security guidelines of their business partners within the supply chain. C-TPAT offers trade-related businesses an opportunity to play an active role in the war against terrorism. By participating in this first worldwide supply chain security initiative, companies will ensure a more secure and expeditious supply chain for their employees, suppliers and customers. Beyond these essential security benefits, CBP will offer benefits to certain certified C-TPAT member categories, including: 1. A reduced number of CBP inspections (reduced border delay times)
DOCUMENT NUMBER: HF PR.09.11 2. Priority processing for CBP inspections. (Front of the Line processing for inspections when possible.) 3. Assignment of a C-TPAT Supply Chain Security Specialist (SCSS) who will work with the company to validate and enhance security throughout the company's international supply chain. 4. Potential eligibility for CBP Importer Self-Assessment program (ISA) with an emphasis on self-policing, not CBP audits. 5. Eligibility to attend C-TPAT supply chain security training seminars. At this time HFI does not require our suppliers to be CTPAT certified however, if the supplier is certified we need to know the supplier's certificate number.
2.1 HFI's Quality Policy
To &quot;Meet our customer expectations by producing defect-free product, on time, at a competitive cost&quot;, this is also our expectations for all of our suppliers, regardless of size, location or how critical the product they supply.
Suppliers shall comply with the Production Part Approval Process (PPAP) required by HFI. HFI's location PPAP Coordinator will submit a requirement sheet to the supplier that will detail what is required in the initial PPAP submission. HFI requires at minimum a Level II PPAP submission for any changes to the design, process or site (see Table 3.1 of the PPAP manual). All PPAP documentation must be submitted in English, and comply with the requirements of AIAG's PPAP 4th Edition manual. Production material suppliers will be required to submit a PPAP Plan to HFI's location PPAP Coordinator once they are awarded business. The plan must identify the agreed upon submission date, as well as dates identifying when the various PPAP activities will be completed. Suppliers will be held accountable for submitting PPAP on-time, unless otherwise agreed to by HFI. Supplier is required to perform a Run @ Rate prior to PPAP to verify that the supplier's actual production process is capable of meeting program volume at an acceptable quality level. Run @ Rate is to be performed using production tooling and/or equipment within the actual manufacturing site and process. Run @ Rate documentation is to be included in the PPAP submission. The supplier is required to ensure they have received interim/full PPAP approval prior to their first shipment of new/changed production materials.
2.3 Change Request Form (CRF) 2.3.1 Purpose
Over the life of a Product, changes in design, specification or process will occur. The Change Request Form is a tool used at HFI to formally track proposed changes to current mass production parts being requested by the supplier.
2.3.2 Scope This procedure applies to all products that are supplied to HFI which are ultimately part of the finished product. 2.3.3 Requirement Supplier's Quality Department is responsible for understanding the contents of any change and to ensure that the change has no negative effect on the overall Product quality ­ either directly or indirectly.
Possible reasons for issuing a CRF are as follows: a. Design Change b. Die/Mold Change c. Inspection Method Change d. Jig/Tool Change e. Machine Change f. Manufacturing Method Change g. Manufacturing Process Order Change h. Material Change i. New Supplier
2.3.4 Procedure a. Supplier issues Change Request Form to HFI quality representative. The Supplier portion of the CRF must be completely filled and a detailed explanation with a picture or sketch must be shown of the current and proposed change. The Supplier must also sign off on the CRF. b. HFI quality rep. reviews CRF and circulates CRF to all relevant parties within HFI. c. Upon internal approval at HFI, HFI quality rep. will indicate on the CRF what level PPAP is expected from the supplier or any other requirements. A CRF reference number will also be issued at this time for tracking purposes. And, HFI will sign off on the CRF.
If the CRF is rejected, HFI will return document to the supplier with an explanation of denied request or request for additional information. d. A Part Submission Warrant (PSW) must be submitted to HFI 30 days prior to the intended mass production start with the proposed change. All IPP procedures must be followed once mass production starts with the new change. Please refer to the PPAP/IPP section of this manual for instructions regarding our IPP process. The following flow chart outlines the steps involved at the supplier and HFI when submitting a CRF.
The following is the form and instructions for filling out the CRF: Change Request Form Procedure
HFI, LLC Item # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Item Name
REA #
DOCUMENT NUMBER: HF PR.09.11 Details of Item
Number is to be issued by HFI when supplier submits CRF Date that CRF was submitted to HFI Supplier submitting CRF Contact person at supplier Indicate when the proposed change will take effect at mass production Which HFI Plant will the proposed change affect? (Alabama, Columbus, Monclova, Obregon) Indicate current design change number or manufacturing instruction number Indicate new design change number or manufacturing instruction number Name of component HFI part number Indicate which documents are being revised to facilitate the change Indicate the type of change being made Describe the current process, dimensions or attributes of the product. Include picture or sketch. Describe the change to the process, dimensions or attributes of the product. Include picture or sketch. HFI will fill out this section and send back to the supplier indicating PPAP level expected from the supplier before new parts or process is approved for mass production HFI will fill out this section and indicate any additional or other requirements needed Supplier must sign and date when CRF is submitted to HFI for approval. Upon approval, HFI responsible person will sign and date document
Date Supplier Originator
Proposed MP Ship Date HFI Plan Affected Existing D/C or M/I Number New D/C or M/I Number Component Part Name Component Part Number Quality Documents Revised Type of Change Current Proposed Change PPAP Requirements
Additional/Other Requirements Supplier Approval HFI Approval
There are three levels of changes (A, B, or C) in the engineering change process. They are depicted in the chart below. If unsure which level to use, contact your HFI Quality Representative.
A ­ PSW
The supplier initiating the change must obtain approval from HFI quality prior to use in mass production (submit PSW). A minimum Level II PPAP submitted to HFI manufacturing facility Quality Dept. IPP tag must accompany the first IPP parts for mass production and the parts must be properly labeled.
IPP delivery must be done on first-in first-out (FIFO) basis and must not be mixed with other lots The following quality records must be kept, according to terms described in the regulation: a) content of IPP tag b) date of IPP production c) date of delivery d) quality confirmation data such as inspection or testing data
B ­ IPP Tag
IPP tag must be attached to first IPP parts shipped Alert material planner in writing before IPP product ships.
same steps as level A
C ­ Supplier
The supplier tracks these changes. Information should be available to HFI upon request. Page 15 of 87
It is necessary to Re-PPAP and identify with IPP tags when there are changes to parts or processes that make those parts. The table below explains each change type, lists some example changes and how to determine the level of control (A, B, or C). Note: Change types are not limited to the examples provided below. Item
When the part drawing changes, altering the physical structure or number of the part. A Design Change is only done by the supplier when a new part drawing or an Engineering Change Order (ECO) is issued. Newly designed part. Design change that affects the physical structure or makeup of the part. Design change that does not affect the part itself (e.g. part number or name change only).
When a supplier or sub-supplier, who has never produced this particular part or component, begins manufacturing this part for HFI. Adding a new supplier or sub-supplier (including plant addition at the supplier or sub-supplier). Changing the supplier or sub-supplier (including the change of plant at supplier or sub-supplier). New delivery location. Change from in-house production to outside supplier (or vice versa). Transfer to another factory location. When any of the material(s) used to manufacture the part is changed. Change in material supplier. Change from material being supplied to using materials provided by oneself. Change in material itself (including anti-rust oil or lubrication oil). When any process method, setting or condition used in manufacturing the part is changed or modified. This includes any change which affects the way the parts are produced as reflected in the Control Plan. Casting or forging method change. Heat treatment condition change. Rubber or plastic molding condition change. Welding condition change. Plating or coating condition change. Machining or cutting condition change. Process standards or setting method change. Note: Example changes above could be A, B, or C level changes. For clarification contact your Quality Representative. X
Manufacturing Method Change
Associate change on a critical process. X
Process Order Change
Any time the order of the manufacturing process is changed or deviates from the Control Plan. Change from temporary process to permanent process (or vice versa). Note: If the PPAP process cannot be completed before parts are to be shipped (e.g. a welding robot breaks down and the process is done by hand) contact the Quality department immediately. Quality will provide instructions and requirements to suppliers in this situation. Change in sequence of the process.
When the machine initially used to produce the parts during the approval process has been changed or replaced by another machine. (Machine examples: stamping press, assembly line, injection or blow molding, forge press, etc.) Initial use of new machine. Modification or major repair of machine. Move equipment to new location (within same plant). When any of the primary or secondary tooling or jigs are changed, potentially affecting the quality, function, appearance, or reliability of the part. (Jig and tool examples: welding or assembly fixtures used in manufacturing process, cooling fixtures, sonic or heat welding, etc.) Change in machining master for parts. New or modified jigs and tools. Note: These changes could be A or B level changes. Call your Quality Representative to confirm. When any die or mold which is utilized in manufacturing process is new or changed. Modification or touch-up of the die affecting part design dimensions or appearance. Die renewal or new die. Note: These changes could be A or B level changes. Call your Quality Representative to confirm. When inspection methods of the part are changed, potentially resulting in either an improvement or changes in the part's quality performance. This may require a revision to the Control Plan. New or modified inspection jigs or equipment. Change in measuring tools or measuring method. X X X X
Jig/Tool Change
Die/Mold Change
Inspection Method Change
Transportation/ Packaging Change
When the method of transporting the part to HFI, or the packaging of the part, deviates from the initially approved method. The change could adversely affect the quality of part. Change in location ­ such as location for storage X Page 17 of 87
Change in delivery method, packaging method, containers, bins, pallets, etc. X
Sort Other
To be used at the direction of HFI for parts that are sorted or reinspected outside the Control Plan. Only to be used as directed by HFI's Quality Department. For example: identification of new model parts (that are not design changed) which should be inspected by the Quality department. Or other reasons as directed by HFI (not limited to this example). Note: If #12 is used an explanation must be written in the area provided on the IPP tag.
Note: A PSW is to be completed (and approved) for all A level changes prior to shipment of the changed part. All A level changes also require an IPP tag on the first production shipment to HFI. In addition, if material or parts are being IPP'd due to an engineering change, the supplier is required to identify all boxes for three consecutive shipments with HFI's ECO # and a brief description of the change.
If product must temporarily deviate from specifications, agreed upon standards, and/or from what was PPAP approved, the supplier must obtain HFI approval by submitting a written deviation request to the appropriate HFI Quality Manager. Every container of deviated product must be identified with a sign stating that it contains deviated product, or as agreed upon by HFI.
Product found not to conform to the print specifications, and/or agreed standards (approved master samples, limit samples, etc) will be deemed nonconforming or rejected. When a nonconformance is detected at HFI; immediate containment by the supplier will be required at HFI and at the supplier's location. When a nonconformance is detected at an HFI customer, immediate evaluation of suspect product will be made by HFI and could warrant the need for replacement product, on-site sorting and quarantining of finished goods at HFI and/or in-transit. Any and all costs incurred by HFI for a supplier's defective product will be debited to the responsible supplier. Such examples of these charges include but are not limited to: Customer sorting and containment Sorting at all associated HFI locations Line downtime HFI associate travel time &amp; mileage to customer Assist at customer's location Lot changes Warranty claim Third Party sorting cost required either at customer or HFI Location.
DOCUMENT NUMBER: HF PR.09.11 The rate of HFI sort/customer support is: $45.00 per person per hour. Any and all costs from an HFI customer will be passed on. Any rejected parts will be placed on a Return Material Authorization (RMA) report. HFI requires suppliers to respond within 5 days; the assessed charges will consist of part value and/or mating component value and a $45 administrative fee. HFI's policy will allow five days to respond with RMA. Any supplier that does not respond to an RMA within the requested timeframe will be subject to the following actions taken against them: If the product value is less than $2,000 then the product is scrapped and the supplier is debited the full amount plus the administration and disposal fee. If the product value is $2,000 or more then the product will be returned, freight collect, to the supplier and then debited for the product amount and administration fee.
2.6.1 Long term In-house Sort &amp; Inspection HFI has a limited amount of floor space designated for production, warehousing and non-conforming material hold. While we expect our suppliers to delivery 100% defect free material sometimes we understand that the supplier cannot meet our needs and must perform an in-house sort. HFI, on a case by case basis, agrees to provide a limited amount of floor space for the supplier to conduct inspection or sorting activities for up to 30 days. Should the supplier need longer than 30 days, a fee of $50 / 100ft2 per day shall be assessed. It is not our intention to make money off of this fee but rather to motivate the supplier to close this action so we highly encourage the supplier to complete all sorting activity within the 30 day period to avoid this fee.
Inspection &amp; Containment Vendor
Suppliers are to use HFI's approved inspection, containment and sort company. Please refer to HFI's website http://www.hfiinc.com/documents/TermsAndConditions.pdf for more information.
Lot Control/Traceability
When required by HFI, the supplier will need to have an acceptable lot control/traceability system in place. System will need to track all main components, materials, and chemicals to their origin. If required the suppliers lot control/traceability system must be included in the PPAP to HFI.
Verification of Job Setups
Suppliers are required to perform first and last piece verification and document the results. Records of verification must be maintained for at least one year.
2.10 IMDS (International Material Data System)
HFI suppliers and sub-suppliers are required to comply with the End of Life Vehicle (ELV) Directives as part of the PPAP process. Material data is to be submitted using the International Materials Data System (IMDS). HFI's IMDS company ID # is 35656. PPAP approval will not be given if IMDS is not completed when required. IMDS is a collective, computer-based material data system used by automotive OEMs to manage environmentally relevant aspects of the different parts used in vehicles. Through this system, the automotive industry is able to reconstruct the complete material flow. The adoption of IMDS relies above all on a legislative background, namely: Laws &amp; regulations on hazardous substances: OEMs must eliminate these substances from the supply chain. End-Of-Life Vehicles Directive (ELV): If forces car manufacturers to improve their recycling rates. Therefore all suppliers must deliver accurate material information. The base of the system are the black and gray lists of prohibited and declarable substances. These substances, when used in materials and components for the automotive industry, are of concern to human health, environmental safety and recycling. Prohibited substances, like hexavalent chromium, are forbidden due to legal or internal regulations. Declarable substances should not be construed to mean that the substance is prohibited from being used in a vehicle part, or is to be de-selected from use. Until now, most OEMs had their own list of prohibited and declarable substances. All material information in IMDS is based on a list of basic substances. GADSL (Global Automotive Declarable Substance List) is currently used by IMDS as the default substance list. Please reference this list for any questionable substances. REACh SVHC (Substance of Very High Concern) in IMDS Under article 33 of EU REACh regulation (EC) 1907/2006, the producers of articles (&quot;components&quot; in IMDS terms) have to fulfill special duties. Information on &quot;substances of very high concern&quot; (SVHCs) added to the REACh Candidate List must be automatically reported to the recipient of the article if the substance is contained in a concentration higher than 0.1% based on the article weight. For more information on IMDS please visit www.mdsystem.com
INSPECTION FIXTURE DESIGN GUIDELINES
This guideline is intended as a reference for all fixtures used to assure the quality of Products purchased by HFI. It is intended to produce accurate and consistent
DOCUMENT NUMBER: HF PR.09.11 quality inspections of HFI Products, regardless of the fixture, Supplier or manufacturing method.
The fixture types addressed here are: · Holding (CMM, Height gauge, etc.) · Attribute (Go/No Go) · Variable
Requirement (Fixture Types)
3.3.1 Holding Fixture A holding fixture is a simple fixture with little or no complex math data that holds and locates a part using the part's datum and nets. Measurements cannot be conducted without the use of measurement equipment (CMM, Height Gauge, etc.)
3.3.2 Attribute (Go/No Go) Fixture A fixture designed by using complex math data. The material is undercut to allow for gap and flushness checks. Datum and net surfaces are used to control part fit and location. Data is collected using various measurement devices (stab pins, scales, taper gauges, and go/no go pins). (See Figure 2) All lines and surfaces used for part measurement are clearly identified and painted accordingly.
· 0 (Zero) gap or flushness ­ Red · 1mm gap or flushness ­ Green · 2mm gap or flushness ­ Blue · 3mm gap or flushness ­ Yellow · 5mm gap or flushness ­ White
3.3.3 Variable Fixture A fixture designed using complex math data. The material is undercut to allow for gap and flushness checks. Datum and net surfaces are used to control part fit and location. Data is collected using various electronic measurement devices.
Example ­ Gap and flushness check using L.M.I.770 and 200 gauges. (See Figure 3)
Example ­ Surface check using L.M.I. 200 gauge and digital indicator. (See Figure 4)
DOCUMENT NUMBER: HF PR.09.11 Example ­ SPC two axis check (hole) ­ True-position probe and mounting block. (See Figure 5)
Example ­ SPC third axis check (hole) ­ True-position probe block with third axis gauge and L.M.I.200. (See Figure 6)
Design Layout Requirements
The Design layout requirements are listed below: · Data sheets and the HFI issued drawing shall be used for the determination of all datum, nets, and check points. · The fixture base will be parallel to the X-T, Y-B or Z-H plane of the part. The lead engineer determines the base orientation. · Recommended materials: - Steel ­ Any non-datum surface shall be painted or rust proofed. Datum surfaces must be oxidized. - Aluminum ­ Any non-datum surface shall be painted or anodized. Datum surfaces must be anodized. - Planking material (e.g. DP-1051) or equivalent. - Any other material must be approved by HFI and/or the Supplier. · All contour template checks specified shall be 6.35mm stock. · All sharp edges shall be removed. · Locating points must be clearly identified (i.e. datum, locating holes or nets).
DOCUMENT NUMBER: HF PR.09.11 · All fixtures are required to have datum labels clearly identified. Labels must show T (X), B (Y) and H (Z) direction values. If datum features cannot be labeled directly, the values may appear on a plaque affixed to the fixture base. (See Figure 7) Datum Identified by Plaque Datum Identified Directly
Figure 7 · All sight checks shall be a minimum of 3.0mm and a maximum of 5.0mm clear from the Product's surface with a minimum depth of 3.0mm. Sight checks shall be made to virtual nominal with scribe. (See Figure 8)
· All holes with a positional tolerance of ±0.5mm or less shall be pin checked for location unless otherwise specified. · For a threaded hole pin, use the minor diameter of thread minus location tolerance for the pin size. The length of the pin shall be equal to the projected tolerance zone specified on the part model. (See Figure 9)
HFI, LLC Figure 9
· Hand gauges shall be designed as small and light as possible. Weight for hand gauges shall not exceed 25 pounds for one operator and 60 pounds for two operators. The total weight shall be calculated and indicated on the stock list. · For hole measurements required on the bottom side of the Product, the Products shall be a minimum of 175mm above the base when using the True-Position probe. (See Figure 10)
· Keep brackets below checking area whenever possible. · SPC bushings shall be verified to math data. · SPC bushings shall have heads on press fit, unless specified otherwise. · LMI flush and feeler blocks shall be mounted normal/parallel to all features checked. (See Figure 11)
HFI, LLC Figure 11
· Flush checks shall have a minimum of 25.0mm flush surface where possible. (See Figure 12)
· Adequate protective safety devices shall be provided for protection of personnel and equipment, including stops for drop assemblies and clamps. · Add scribe lines with values as specified. All scribe lines are to be used only as reference features not as datum features. · Fastening and storage shall be provided and required for all loose details when not in use on the gauge. · Large fabrications shall be made with welded tubing that has a minimum wall thickness of 1/8&quot; (3.175mm), unless otherwise specified, and shall be normalized. · All removable details shall be secured to the gauge and stamped with the tool number. · Paint the model identification color on all unfinished areas excluding base plate surface. · Black oxide all steel check details (i.e. nets and pins). All lettering on black oxide details shall be white. · Paint all non-check elements on hand apply fixtures. · All lines and surfaces used for part measurement shall be clearly identified and painted accordingly (see below). The identification code shall be stamped on all gauges. 0 (zero) gap or flushness ­ Red 1mm gap or flushness ­ Green 2mm gap or flushness ­ Blue 3mm gap or flushness ­ Yellow 5mm gap or flushness ­ White
· All gauges which have multiple model check features shall be clearly identified by model color, per HFI Specifications. · Stamp gauge pin diameter on all gauge pins.
Operation Description Sheets
DOCUMENT NUMBER: HF PR.09.11 Operation Description Sheets (ODS) describe the initial set-up of the checking fixture, the loading of the part, the sequence of the clamping operation and the clear instructions for all feature inspections. ODS requirements are listed below. · The ODS shall be plastic laminated and attached to the base. · The ODS will have the correct clamping sequence as determined by the gauge repeatability study. Clamps shall be stamped or labeled and fastened with screws, sequentially in the order of the closing sequence. · All transducer checks and their number are shown. · Usage of any removable details is clarified.
Design status reports are required on a weekly basis. The required reporting percentage is listed below: · 10% - Order placed ­ Supplier has part information and job has been started. · 25% - Design ready for review and approval ­ job is laid out and material is being ordered. · 50% - Design is ready for final review, complete buy-off and ship to build source. · 100% - Construction is complete including any build/design changes and HFI has signed off for mass production use.
Base plate requirements are listed below: · Stamp body coordinates on the base per start dimension (i.e. line, grooves, blocks and tooling balls). · The base shall be sized so that all clamps and targets do not overhang the periphery of the base when in the open position. Also, there shall be sufficient surface provided on the base for mounting interchangeable tooling and inspection equipment. · The base height surface shall be 30&quot; from the floor unless specified otherwise. · Machined surfaces of bases shall be rustproof. · Floor bases shall have provisions for leveling (base pads or leveling screws). · All bases shall be machined on two adjacent edges. · All steel bases shall be stress relieved. · All aluminum bases shall be normalized. · Bases shall be flat within ±0.13mm per square foot of area with a maximum of ±0.10mm total in any length. · The Supplier shall provide swivel clevis type eyebolts at the four corners if the fixture is heavier than 60 pounds. · Eyebolts must have the load capacity to lift the maximum weight of the fixture, plus 25%. Eyebolt size shall be determined by maximum load of eyebolt at a 60 degree pull. · Use heli-coil screw locks for aluminum bases.
Fixture Datum
The fixture datum requirements are listed below: · Tooling balls (3) required for fixture alignment.
DOCUMENT NUMBER: HF PR.09.11 · The tooling ball shall be 12.0mm in diameter with a 6.00mm diameter shaft, press fit with a cover. (See Figure 13)
· The center line of the tooling ball (T-X, B-Y, H-Z locations) shall be stamped on the base. · Three planes shall be clearly identified on the base. (See Figure 14)
· Intersection corner shall be chamfered at 45 degrees (See Figure 15).
Part Location Datum and Nets
The part location datum and net requirements are listed below: · All four-way and two-way location pins shall use RFS pin locators, unless otherwise specified. (See Figure 16)
· All location pins shall have a hardness level that is approved by HFI. · All datum net surfaces shall have a steel grade that is approved by HFI. · All two-way locators shall have RFS locators on slide units, unless otherwise specified. Feature Part Datum's Net Surfaces Surface Templates Stab Pins True-Position Blocks SPC Port Shape Spring loaded Flat Surface profile Location Tolerance Location (±0.05) Pitch (±0.1) Surface Tolerance (±0.05) Location (±0.1) Location (±0.1) Blocks Location (±0.1) (X,Y,Z) (T,B,H) Check location (±0.08) (Position location ±0.2)
HFI, LLC 770 Block Tru-Position Block 2 and 4 way locators
DOCUMENT NUMBER: HF PR.09.11 Check location (±0.08) (Position location ±0.2) Pin Diameter (±0.1)
3.10 Clamping
The clamping requirements are listed below: · Toggle clamping shall be 90 degrees to surface of material and attached to the datum unit. (See Figure 17)
· All clamps shall be inside the edge of the base when in the open position. To minimize base size, if clamp does overhang the base in full open position provide a stop pin. · The clamp contact point shall be centered to the net block. · Stops shall be added when required to prevent pinch points. · All clamps shall have ball spring plunger or steel swivel stops. No rubber stops unless otherwise specified.
3.11 Hinge Drops and Swings The hinge drop and swing requirements are listed below:
· All hinged dropped templates shall use steel T pins with bushing, unless otherwise specified.
The slide requirements are listed below:
DOCUMENT NUMBER: HF PR.09.11 · The gauge Supplier shall determine slide type and style that will meet the requirements for detail, including: - Straight line accuracy - Load - Gauge life - Acting force - Axial play · The gauge Supplier shall review slide rail specifications with HFI or the Supplier prior to final design completion. · The gauge shall place slide unit as close to the detail as possible. (See Figure 18)
3.13 Certification
The certification requirements are listed below: · The inspector will certify that the gauge has been built dimensionally correct within acceptable tolerances and design change levels. · The Supplier shall have the following information available upon certification: Supplier Inspection Fixture Approval form completed and signed Inspection data A road map showing the location of the inspection points Identification numbers on the gauge correlating to certification data
· The certification inspection data and the road map will be included in the gauge history book and shipped with the gauge. · All gauges shall have a tag with the required information mounted to the base plate (gauge supplier name, part number/name, design change level and certification date).
3.14 Gauge Repeatability (GR) Study
A GR study is an expedient method of demonstrating a measure of gauge
DOCUMENT NUMBER: HF PR.09.11 repeatability. It shall be performed at the gauge construction source. In a GR study, one operator measures the same part ten (10) times. Calculations for repeatability are then performed and analyzed. HFI and/or the Supplier shall provide the part/assembly to the gauge build Supplier to conduct the GR Study. The gauge build Supplier shall notify HFI and/or the Supplier prior to conduction the study.
3.14.1 Gauge Repeatability (GR) Requirements The gauge repeatability requirements are listed below: · All gauges shall be inspected and the data must be verified and certified prior to a GR study. · The GR study shall be performed by the gauge Supplier and approved by HFI and/or the Supplier prior to shipment to the user plant. · Inspection points used in the GR study are to be approved/supplied by HFI or the Supplier. · Clamping sequence shall be determined and documented on the ODS. · The Gauge Repeatability procedure is: Load part according to the ODS. The Products shall rest on all net blocks. Adjust points of interference. Note and eliminate. The clamping sequence is noted and followed according to the ODS. Optional clamp sequence requires experimentation and may differ depending on the application. The clamping sequence shall be the same for all ten measurements. The measurement process is repeated ten (10) times. 3.14.2 Buy Off Upon completion of the gauge, the following must be presented:
· Certification data · GR study results · ODS sheets
NEW MODEL DEVELOPMENT PROCESS
To confirm Supplier new model project development progress and status.
All Suppliers who have new model activity during the model change.
Supplier must develop an action plan to achieve the project goals and targets. Top Management must evaluate project and ensure team is meeting expected timelines.
4.3.1 Quality Document Requirements PQCT I &amp; Control Plan Draft needs to be issued to HFI New Model department by the first trial event involving mass production tooling. The final copy needs to be submitted by the final trial event. HFI should be able to confirm by this time.
PFMEA Draft needs to be issued to HFI New Model department by the first trial event involving mass production tooling. The final copy needs to be submitted by the final trial event. HFI should be able to confirm by this time. All past problems need to be listed and countermeasure prior to PQCT development to ensure that corrective actions are implemented into the PQCT/Control plans. Inspection Fixtures Major components will require inspection fixtures. Development of these fixtures is very important to the quality of the product, therefore a concept with a sign-off review for HFI must be supplied to HFI Engineering as well as the Purchasing department. These concepts must be at HFI no later than 90 days prior to the first on line trial event. Quality/Inspection standards Drafts of the forms must be issued and approved by HFI New Model department prior to the first on line mass production trial event. This is to ensure that all critical dimensions and HES/JIS requirements are being addressed during the development and planning of the production of the Products. LNDD A LNDD sheet must be completed and submitted to HFI Quality department 90 days prior to the first on line mass production trial event. This must show both the part details and the label details. Once reviewed the LNDD will be returned to Supplier either approved or needing more data. It is critical that this step be followed. Master Sample Part A minimum of two master samples must be submitted to each HFI plant that the supplier produces parts. The supplier must also retain a set of their own master samples for reference. Minimum Process Requirements (MPR) Supplier must asses their process to ensure that minimum process requirements meet HFI expectations. MPRs are to be assessed with each
DOCUMENT NUMBER: HF PR.09.11 new model launch. At this time HFI needs the supplier to conform to MPRs for the following processes: General Requirements Welding (Projection, MIG &amp; Resistance) Injection Molding Stamping Painting Labeling Machining Torque Please refer to the Appendix for descriptions of each type of MPR.
4.3.2 Event Data 5 Piece Sample A minimum of 5 Products for each part number needs to be provided to HFI (in the form of Quality/inspection Standard) PRIOR to the Products being shipped to HFI. These products are to be numbered to correspond with the Quality /Inspection Standard data. (EX. Data sheet #1 need to be for the Product labeled sample #1.)
Copy of Data A copy of the data must accompany the Products when shipped. An electronic copy must also be forwarded to your quality contact at HFI. If a problem is detected and out of spec data is identified Supplier must attempt to make corrections. Capability Study If the issue cannot be corrected to meet spec then a Capability Study is to be performed and VE/VA sheets are to be submitted. This gives HFI advanced notice of Specification issues that might occur during the assembly. MP Start Data After MP starts data must be collected every month and available for review. HFI may request data on problem Products to be sent automatically for review until the production of the Product stabilizes. It is a requirement to maintain monthly data. Critical Parts Data For critical parts suppliers, 5 piece sample data must be collected and submitted to HFI during the first 90 days of mass production or the first 10 shipments of product, whichever comes first. Gauge R&amp;R During MP if Supplier is going to use the inspection fixture for part confirmation, a complete GAUGE R &amp; R Study will have to be completed for each fixture and approved by HFI. Capability Study for Unstable Conditions
DOCUMENT NUMBER: HF PR.09.11 If unstable conditions are identified thru event data review, HFI reserves the right to request a Capability Study of any process pertaining to any finished product that is provided to HFI. Material Testing Event data also needs to have the material testing results attached. This is any testing requirements per HES or JIS, Ex.): Material hardness, flammability; melt flow; thermal cycle, heat resistance; peel strength, travel distance; function ranges; etc. 4.3.3 Shipment of Event Products Identification All Products for each event are to be identified CLEARLY for which event Supplier is shipping. EX: QC EVENT. All containers need to be labeled with the tag on all 4 sides of the bin and visible from at least 3 feet away. HFI will provide label format and instruct Suppliers as to what color the label should be for each event. The EVENTS will be color specific. IPPAR The signed IPPAAR must accompany the packing slip. SCAR Failure to follow these requests can result in HFI Supplier Corrective Action Request (SCAR) being issued.
4.3.4 Summary: Document requirements- ALL MUST BE APPROVED PQCT/Control plan PFMEA Inspection fixture concept LNDD Quality/Inspection standards Event data (must be provided for every event until part is at MP) IPPAAR
CONTROLLED SHIPPING STATUS
HFI will initiate written documentation to notify a supplier of Controlled Shipping Status CS level I or CS level II. Requirements of CS level 1 and CS level II may vary at the discretion of HFI or HFI's customer. Failure to comply with CS I or CS II requirements will result in HFI hiring a 3rd party sort service and charging sort back to supplier.
Controlled Shipping ­ Level I (CS I)
CS I is initiated when failures or major discrepancies have been detected by HFI (i.e. recurring failures, safety concerns, functional issues, etc). CS I requires the supplier to implement extraordinary inspection of product to contain a specific failure. The supplier is required to complete the below actions:
DOCUMENT NUMBER: HF PR.09.11 Immediately establish a containment process at their location. Containment can be placed in line after final inspection or may be located off line in a separate area. Verify that the actions taken meet HFI's requirements/agreed upon standards. Inspections and methods must be approved by HFI. Ensure understanding of the nonconformance. Confirm receipt of HFI's request for CS I containment within 24 hours. Provide adequate trained resources to CS I inspection. Purge pipeline of suspect material. Commence the sort activities. Track and report clean point of nonconforming material. Identify certified parts/containers as agreed upon with HFI. Perform corrective actions and review for effectiveness. Report containment results and findings to HFI on a daily basis. Meet defined exit criteria. HFI will notify the supplier in writing when they are released from CS I containment. A supplier will be released when HFI receives 3 consecutive defect free shipments.
Controlled Shipping ­ Level II (CS II)
CS II is initiated if the supplier has failed to contain non-conforming product in CS I status. CS II requires the supplier to provide an independent 3rd party to inspect product off line in a separate area away from the normal production process prior to release for shipment to HFI. Regardless of the introduction of CS II containment by a 3rd party inspection service, the supplier will be required to continue with CS I activities. The supplier is required to complete the below actions in addition to the CS I actions: Contact a 3rd party inspection service for the inspection. Issue a PO to the 3rd party inspection service within 24 hours of receiving CS II notification from HFI. Forward a copy of the PO for the 3rd party inspection service to HFI. Confirm receipt of HFI's request for CS II containment within 24 hours. Verify that the actions taken by the 3rd party inspection service meet HFI's requirements/agreed upon standards. Inspections and methods must be approved by HFI. Commence the sort activities. Track and report clean point of nonconforming material. Identify certified parts/containers as agreed upon with HFI. Report 3rd party inspection service containment results and findings. Meet defined exit criteria. HFI will notify the supplier in writing when they are released from CS II containment. A supplier will be released when HFI receives 3 consecutive defect free shipments.
DOCUMENT NUMBER: HF PR.09.11 Supplier Corrective Action Request forms (SCAR) are used to notify suppliers of product's problems attributed to the Supplier's process. These problems bring the product out of standard or render it unusable by HFI. The purpose of the SCAR is to notify Supplier and to provide information to enable Supplier to perform an analysis of the problem cause and to countermeasure the problem immediately.
This procedure applies to SCAR issued (Quality or Delivery) to Suppliers for A, B, C, &amp; Z rank problems.
Suppliers are expected to respond with containment actions within 24 hours of receiving a SCAR. Suppliers are expected to respond with corrective actions within 3 ­ 5 days of receiving SCAR depending on the Index points issued. PART 1 (DEFINITION): HFI will complete PART 1 of the SCAR form and submit to Supplier. PART 2 (RESPONSE): Supplier will complete PART 2 of the SCAR, and the 5 Principles for Problem Solving worksheet (5P), if applicable, and return it to HFI by the due date provided. (Sample format of the SCAR is included in Attachment 1.) Additional indexing may occur as a result of no response or no attempt to countermeasure and communicate with HFI. PART 3 (VERIFICATION): HFI will complete PART 3. After implementation of the corrective action, HFI confirms the effectiveness of the corrective action by inspecting or testing counter measured Products. HFI may request objective evidence to ensure that countermeasure was fully implemented and that process is effective.
6.3.1 Delinquent SCAR Policy Accompanying each SCAR will be a copy of HFI's Delinquent SCAR Policy. HFI's delinquent response policy states that any supplier not responding to a SCAR by the due date will have their accounts debited $500.00/calendar day for each day the response is late. Any amount refunded from the total debit is at the discretion of HFI's General Manager. HFI will also institute this policy for poorly written and incomplete SCAR responses in an effort to ensure acceptable countermeasures are implemented to eliminate problem recurrence.
If unacceptable performance continues/recurs the supplier may be subjected to the following but not limited to: 5P presentation to HFI facility management Performing a document and process review of own facility. On-site document and process review by HFI. Quality improvement plan presentation If the corrective action is not effective, a new SCAR will be issued to Supplier. A Quality Assurance Visit (QAV) may be scheduled to confirm the countermeasure or work with Supplier for effective countermeasures.
Re-index Points
In the event that Supplier does not submit their corrective action by the due date indicated, the original SCAR index may be reapplied. If the due date for the response cannot be met, Supplier must contact the HFI Quality Control Representative prior to the due date. A new due date may be arranged provided Supplier is making a good faith effort to resolve the problem.
Cost of Quality (COQ) / Repair Work Order When a SCAR is issued to a supplier there are certain costs associated with the defect that must be recovered by HFI. The file containing the SCAR form on the third tab (COQ), will be used by HFI to keep track of these costs. Below are some of the costs related to quality and delivery issues that HFI will keep track of and charge back to the supplier: An automatic $150 administration fee for each SCAR issued intended to cover the costs of supervision and analysis of any instance(s) of non-conformity (Non-Negotiable) HFI sorting costs before 3rd party containment Travel expenses Sorting Materials Reimbursement of initial shipping and replacement expedite fees. Internal assembly line downtown, over time, and/or Changeover relating directly to poor quality or late delivery required to meet customer requirements. HFI associates time spent to rework product to be deemed acceptable for production. Reimbursement of all charges from end customer Lost sales due to quality or delivery Follow up actions and assessments, as appropriate Administrative, corporate, and management support fees All partial hours occurred in any of the above related activities will be charged as a full hour. Final costs will be delivered to the Supplier after successful closure of the SCAR by HFI. Once accepted the completed SCAR Cost of Quality form will be forwarded back to the Supplier encompassing all related fees.
PROBLEM DEFINITION ­ COMPLETED BY HFI Item Name Details of Item SCAR # Reference numbers issued by HFI HFI Plant Location at HFI that problem occurred (Alabama, Columbus, Obregon, Monclova) Notification Only HFI may issue a notification only SCAR if issue is very minor and does not have any detrimental impact to production 5P A 5P may be required depending on the Total Index points
Item # 12 13 14 15 16 17 18 19 20
issued. For total index points greater than or equal to 50 an automatic 5P is required. For all other instances a 5P may be required depending on the seriousness or extent of the problem Supplier Company providing N/G products or deliveries Attention The person who will receive the SCAR Type of Issue This is where it is determined whether the issue is for a quality problem or a delivery problem Severity See Appendix for appropriate number Nuisance See Appendix for appropriate number Total Index Severity + Nuisance = Total Index Rank Based on Severity points. (Z = 0, C = 0, B = 0, A = 100) PROBLEM DEFINITION ­ COMPLETED BY HFI Item Name Details of Item Part Name The name of the part per drawing Picture Visual evidence of defect Part Number Part Number per drawing Quantity How many defective parts were found Lot Number Which lot defective part(s) was found Issue Date When defective part was discovered Due Date Date SCAR is due back to HFI Originator HFI associate responsible for issuing SCAR Problem List a detailed description of the problem Description
Item # 21 22
RESPONSE ­ COMPLETED BY SUPPLIER Item Name Details of Item Team Members List Supplier associates involved in the problem solving process for this SCAR or 5P Root Cause Details of the ACTUAL cause of the problem (details on page 2 of SCAR). Must also identify why the problem was not detected before leaving supplier Containment Actions Immediate response to occurrence to prevent and stop Actions non conformance to HFI. If possible include label details, initial shipment information, effective lot number, and dates. This will be the TEMP C/M for the issue. Corrective This is to list the permanent C/M to prevent re-occurrence. Must Action identify WHO will implement the C/M and WHEN. Feed Forward Other areas that the C/M was applied to including similar models, similar product lines or sister plants
RESOLUTION ­ COMPLETED BY HFI Item Name Details of Item Verification / Details of actual situation during verification whether written or on Resolution site at suppliers. Identify WHO verified the C/M and WHEN. Answer if C/M was effective. Is the issue now closed? Has the management reviewed the C/M. Verifier HFI associate who completed resolution section Authorization HFI manager (or Designee) who approved the resolution
ROOT CAUSE ANALYSIS TOOLS ­ COMPLETED BY SUPPLIER Supplier to choose method for root cause analysis. The 2 most important questions to be answered are: 1. Why was it made and 2. Why was defective part not detected. Item # Item Name Details of Item 29 Prepared / Persons (supplier) who prepared, checked and approved the Checked / document must sign the form. Approved 30 5 WHYS A question-asking method used to explore the cause/effect relationships underlying a particular problem. The following example demonstrates the basic process: My car will not start. (the problem) 1.Why? ­ The battery is dead. (first why) 2.Why? ­ The alternator is not functioning. (second why) 3.Why? ­ The alternator belt has broken. (third why) 4.Why? ­ The alternator belt was well beyond its useful service life and has never been replaced. (fourth why) 5.Why? ­ I have not been maintaining my car according to the recommended service schedule. (fifth why, root cause) Diagrams that show the causes of a certain event. Causes in a typical diagram are normally arranged into categories, the main ones of which are: The 6 M's; Machine, Method, Materials, Maintenance, Man and Mother Nature (Environment) (recommended for manufacturing industry). A diagram used to represent words, ideas, tasks, or other items linked to and arranged radially around a central key word or idea. Mind maps are used to generate, visualize, structure, and classify ideas, and as an aid in study, organization, problem solving, decision making, and writing.
CAUSE &amp; EFFECT DIAGRAM ­ FISHBONE
Severity Rank A
NON-CONFORMANCE INDEX RATING (QUALITY ISSUES) Index Points Definition 100 Defects which could affect safety, pollution or compliance to a government regulation. Potential for a sudden loss of function. 10 Non-safety defects which could impair the performance of product 3 Appearance items and non-functional dimensions 0 Non conformances which do not affect production. Pre-notification of a problem. Supplier gives advance notice to HFI of potential problem and comes to HFI to sort before any NG products are used on line.
DOCUMENT NUMBER: HF PR.09.11 Nuisance Definition Production line shut down at HFI or HFI's customer Repeat occurrence of same non-conformance after countermeasure was put in place Sorting by HFI necessary to maintain production Sorting by Supplier necessary to maintain production No effect to HFI or customer
Points 50 25 15 5 0
NON-CONFORMANCE INDEX RATING (DELIVERY ISSUES)
Rank A Index 100 Definition &quot;HFI or HFI's customer production effected by either of the below items. And, requires expedited shipment: 1. Missing shipment or 2. Short shipment or 3. Wrong label 4. Missing label 5. Wrong part number HFI production effected by either of the below items. And, no expedited shipment required. 1. Missing shipment or 2. Short shipment or 3. Wrong label 4. Missing label 5. Wrong part number HFI production not effected by neither of the below items. 1. Missing shipment or 2. Short shipment or 3. Wrong label 4. Missing label 5. Wrong part number Prior notice of delivery problem. Must not effect customer production. 1. Missing shipment or 2. Short shipment or 3. Wrong label 4. Missing label 5. Wrong part number
Note: Nuisance points will not be calculated for Delivery issues. Severity Points + Nuisance Points = Index Points
Corrective Action Response Standard
This is a general standard for response timing. However, depending on the impact to the customer, it may be at HFI's Quality Department's discretion to reduce the timing.
HFI, LLC Index Points 50 + 6 ­ 49 1- 5 0 Response Method 5P SCAR (or 5P) SCAR (or 5P) As Directed
DOCUMENT NUMBER: HF PR.09.11 Timing 3 Days 5 Days 5 Days As Directed
*An extension may be approved (per plant side) if Supplier is making good faith effort to resolve the issue. This will not incur charges for COQ if approved. However non approved delays will accrue additional charges due to HFI continuing to track activity for resolution.
Supplier performance evaluation is made based upon the Quality performance and the Delivery performance results of the specified supplier. A Supplier performance report (SPR) is issued each month by each HFI plant that Supplier supplies. (Sample included). Note, only certain suppliers determined by HFI will receive a monthly SPR. However, all Suppliers will be expected to maintain a high level of quality and delivery. HFI will continue to issue SCARs to all suppliers for quality and delivery issues.
Production material suppliers are expected to deliver defect-free product to HFI. HFI will calculate a suppliers monthly PPM in the following manner: PPM = (total defects / production usage) X 1,000,000. The product received into our facilities (including product returned from our customer) that does not conform to the print, specifications, and agreed standards will be counted against a supplier's PPM. If the supplier identifies, communicates, and takes appropriate containment action for a potential problem before the problem is identified at HFI then product will not be counted against PPM. Product that must be reworked to be usable in our process is counted against PPM. Product which does not meet spec or doesn't function properly and cannot be used in our process is counted against PPM.
HFI's Corporate Supplier Development Specialist reviews supplier performance reports and establishes a list of the top ten worst performing quality suppliers based on PPM and Total Quality Index Points each month, and a list of the top ten worst performing delivery suppliers based on on-time delivery ratio each month. This list is reviewed by the supplier review board consisting of Corporate Purchasing, Corporate Quality Manager, VP of Operations and others as necessary. The supplier review board will take appropriate actions based on the list. Sales in conjunction with Corporate Purchasing will contact the customer when appropriate if mandated supplier is not meeting HFI's expectations.
DOCUMENT NUMBER: HF PR.09.11 Supplier Performance Report Details of Item SPR coming from either Alabama, Columbus, Monclova or Obregon Name of the supplier receiving the SPR Month and year of SPR evaluation Name of HFI associate Name of HFI Associate When SPR was issued to Supplier Number of SCARs and/or 5Ps issued to Supplier Total Supplier rejected parts at HFI This is the total of all the SCAR issues for that month for Quality This is the total usage parts per million for suppliers Products (Quality Only) Calculated by Total Index Points + total Reject QTY Number of SCARs and/or 5Ps issued to Supplier Total Supplier parts received Total Supplier parts late Total discrepancies due to labeling, qty, etc... This is the total of all the SCAR issues for that month for Delivery This is the total usage parts per million for suppliers Products (Delivery Only) Calculated by Total Index Points + Receipts Late + Discrepancies Supplier rank among that total suppliers receiving a Supplier Performance Report Graph showing Total Quality Score and PPM
Item Name HFI Plant Supplier Name Period (Month/Yr) Material Planner Quality Manager Date SCARS/5Ps Issued Reject QTY Total Index Points PPM Total Quality Score SCARS/5Ps Issued Receipts Scheduled Receipts Late Discrepancies Total Index Points PPM Total Delivery Score Rank Total Quality Score / PPM Graph Total Delivery Score / PPM Graph Rank Graph Comments Approval Box Supplier Signature Date
Graph showing Total Delivery Score and PPM
Graph showing Supplier rank vs. other suppliers Comments posted by HFI regarding SCARs issued and general comments Supplier must review and either accept or disagree with the report. A signed copy must be returned to HFI with 10 days otherwise HFI will assume that the supplier agrees with the performance report. Date Supplier signed the report
8.1 Approval of Calibration Service Providers
Calibration service providers must be approved by the Facilities Manager or management designee prior to providing service. Calibration service provider is required to complete and submit HFI's Supplier Quality System Survey, supporting documentation as requested on survey, and signed acknowledgement of HFI's Supplier Quality Manual. Calibration service providers must be accredited to ISO/IEC 17025 or a national equivalent.
Calibration Service Provider Performance
Calibration service providers will be evaluated annually on cost, service and timeliness of calibration. Within these categories, ratings of &quot;above average&quot;, &quot;average&quot;, and &quot;below average&quot; are possible. Calibration service providers are expected to maintain an &quot;average&quot; or &quot;above average&quot; rating in the three categories. When a calibration service provider ranks &quot;below average&quot; on service and/or timeliness of calibration, a Supplier Corrective Action Request (SCAR) will be initiated.
9.1 Packaging Specifications
Packaging is to be designed by the supplier to ensure that product integrity is protected from damage or contamination during transportation to the HFI manufacturing facility. Packaging design considerations need to include international shipment (i.e. Mexico) and maximum transportation efficiency. Packaging that is manually handled shall not exceed 30 lbs (13.6 kg). There are to be no mixed parts in packaging or pallets unless otherwise specified and approved by HFI. HFI's standard pallet sizes are 32 x 48 (inches) or 48 x 48 (inches) ; the stacked pallet maximum height must not exceed 50&quot; (including the pallet). If a deviation from these sizes is needed, it must be declared in the packaging sketch. If packaging is expendable, corrugated materials shall be uncoated whenever feasible. Unnecessary inserts and packaging should be avoided. If packaging is returnable it must be clean and damage free at all times. Any returnable packaging that presents an unsafe condition or may cause quality issues must be removed for repair or replacement. The supplier is responsible for ensuring that all old labels are removed from returnable packaging.
The supplier must complete and submit HFI's Packaging Sketch Form to HFI corporate purchasing with the quotation. A packaging trial shipment may be requested by HFI's Materials Manager to validate concept. Packaging must be approved by HFI corporate purchasing, Program Manager, location materials manager, location engineering, location quality, and location manufacturing prior to mass production. After HFI has approved packaging, HFI will not permit unauthorized packaging or changes without written approval.
9.3.1 Prototype/Engineering Trials Labeling All prototype or engineering trial parts are to be identified with the below label. See HFI supplier website for details on how to complete. Each part must be in a separate container and there should be no mixing of multiple parts in one container unless otherwise agreed upon by HFI.
Trial Event Name:
SUPPLIER NAME: CONTACT: P.O. # :
**UPON RECEIVING MATERIAL NOTIFY TRIAL ENGINEERING MANAGER **
** USE YELLOW PAPER **
9.3.2 Production Labeling All product must be identified with a HFI part number. HFI requires suppliers to provide a standard AIAG barcode label with each and every product identified (see example label below). Packaging label must be included in the PPAP submission.
Suppliers will be required to ship all material / boxes with labels facing outward on the pallet. There should be no boxes on the pallet which do not have outward label visibility to HFI receiving personnel.
DOCUMENT NUMBER: HF PR.09.11 Suppliers must use bar code 128. Please refer to AIAG's &quot;Trading Partner Labels Implementation Guidelines B10&quot; for more information. www.aiag.org
HFI Paid Carriers
HFI paid carrier suppliers must be approved by the Corporate Logistics Coordinator, Shipping/Receiving Supervisors, or management designee prior to providing service. HFI paid carrier is required to complete and submit HFI's Supplier Quality System Survey, supporting documentation as requested on survey, and signed acknowledgement of HFI's Supplier Quality Manual. Production material suppliers shipping to HFI via HFI hired carriers will be required to ship in compliance on the ship day(s) and window time(s) as agreed upon with HFI's Corporate Logistics Coordinator. Failure to do so will result in either the production material supplier paying detention time or the supplier setting up and paying for the shipment to HFI in order to be considered on time. Freight which is signed for as in good condition upon pick up at HFI's supplier and damaged in transit will result in a freight claim against the carrier. Production material suppliers shipping via LTL carriers at HFI cost will be responsible for documenting the correct freight classes and weights on the bill of lading. Any discrepancies which result in extra costs to HFI by the carrier will be debited back to the raw material supplier. Transportation service providers (carriers) are expected to deliver 100% on-time with zero carrier claims for damaged product issues. HFI will evaluate transportation service providers on quality and delivery performance quarterly, and will send copy
DOCUMENT NUMBER: HF PR.09.11 of the evaluation report to the provider. When a transportation service provider rating is other than zero, a Supplier Corrective Action Request (SCAR) will be initiated.
Supplier Paid Carriers
Suppliers shipping to HFI via a truck paid for by the supplier will be required to deliver product to HFI on required delivery date. Dropped trailers need to be agreed upon between the supplier and HFI. Suppliers delivering goods on company owned transportation will be responsible for any freight damage found upon receiving inspection at HFI.
Suppliers are responsible for forwarding Certificates of Origin to HFI corporate purchasing for all NAFTA originating materials covering the required blanket period. Certificates are to include HFI part numbers. Suppliers are required to send Advanced Shipment Notices (ASN's) to HFI within an hour of the shipment departing the suppliers dock via email. ASN's are to be sent to the material planner at the receiving facility. All production materials shipped to HFI must have the appropriate HFI Purchase Order number on the packing slip. Suppliers are responsible to participate in the Customs Trade Partnership Against Terrorism (CTPAT).
Expedited Shipping Expectations
Suppliers are responsible for costs to expedite production materials when parts are not ready for normal shipment, or when quality issues occur that prevent the supplier from shipping on-time. If HFI has to expedite product to one of its affiliated locations or to a customer due to a supplier failure, the supplier is responsible for HFI's cost to expedite. If HFI is setting up a carrier on behalf of the supplier, the supplier is required to complete and return HFI's Expedited Freight Authorization Form.
Material ordered by HFI must be delivered on the day that it is due. HFI will not accept early shipments. All early shipments will be declined from entering HFI premises. Early and/or late shipments may result in a SCAR being issued to the supplier requiring a corrective action response to be generated.
In an effort to provide a safe working environment for our associates and suppliers, HFI has the following requests and requirements for suppliers. They are as follows:
DOCUMENT NUMBER: HF PR.09.11 Suppliers shipping chemicals, production, cleaning, and maintenance chemicals to an HFI facility in the United States are required to submit a Material Safety Data Sheet (MSDS) in English with the first shipment, including trials. A request for a production material MSDS will appear as a line item on the purchase order. A request for maintenance chemicals and cleaning supplies MSDS will appear as a line item on the requisition. HFI's Safety Coordinator is responsible for ensuring that MSDS is on file. Suppliers shipping adhesives or industrial solvents to an HFI facility in Mexico are required to submit MSDS in Spanish with every shipment. HFI Mexico's Safety Coordinator is responsible for ensuring MSDS is on file.
Any supplier requested to supply sort support, must ensure they are formally signed into the facility. Suppliers with associates in an HFI facility must ensure safety glasses and any other equipment (such as knives, tools, etc.) meet OSHA standards. Failure to comply with these requirements will limit the visitors to the lobby only.
Any cleaning or rework chemicals/agents that a supplier brings to an HFI facility will require a copy of the MSDS for HFI to keep on file.
11 APPENDIX A (DEFINITIONS)
IPP: Initial Production Parts; a method used to notify and identify new or changed material or parts. On-time Delivery: +/- zero days from promise date. Receiving Discrepancies: Labeling errors, no HFI part number on label, quantity errors, packing slip errors, etc. VA/VE: Use Value Analysis to analyze and understand the detail of specific situations. Use it to find a focus on key areas for innovation. Use it in reverse (called Value Engineering) to identify specific solutions to detail problems. It is particularly suited to physical and mechanical problems, but can also be used in other areas. Value Analysis (and its design partner, Value Engineering) is used to increase the value of products or services to all concerned by considering the function of individual items and the benefit of this function and balancing this against the costs incurred in delivering it. The task then becomes to increase the value or decrease the cost.
12 APPENDIX C (PROCESS QUALITY CONTROL TABLE I &amp; CONTROL PLAN)
DOCUMENT NUMBER: HF PR.09.11 The Process Quality Control Table I (PQCT 1) and Control Plan or equivalent outline the overall control plan for producing the specified Products. It is intended to affirm the precept that consistent quality comes from a consistent (i.e. controlled) process.
Each final assembly Products supplied to HFI requires a PQCT I and Control Plan. A PQCT I and Control plan may be required for component parts as well. If two or more part numbers have identical processes: One PQCT I / Control Plan may cover all part numbers. List each applicable part number (e.g. left side and right side Products) If two or more part numbers have substantially similar processes and component Products: One PQCT I / Control Plan may cover all part numbers. List each applicable part number indicating differences within the appropriate section(s) of the PQCT I / Control Plan.
12.3 Requirement
Supplier must create and maintain a PQCT I / Control Plan as described in this procedure for each Product supplied to HFI. This document shall be submitted to HFI for review. HFI shall be permitted to keep a copy of each PQCT I / Control Table for reference.
12.4.1 Contents &amp; Format 1. Use of the HFI PQCT I and Control Plan form described in this procedure is encouraged.
2. This document should be laid out in order of occurrence (i.e. receiving inspection, process checks, testing). Every quality control aspect of Supplier processes should be included in this table including, but not limited to, the following: 2.1 Where the quality of the Product is checked. 2.2 What the check is. 2.3 Who performs the check. 2.4 How the check is performed. 2.5 How frequently the check is done. 2.6 Where the check is recorded. 2.7 How the results are communicated. 3. NOTE: When the Quality Standards or Supplier processes change, the PQCT I &amp; Control Plan may also require changes. This is a quality plan to ensure that Products remain in standard to the current revision number.
12.4.2 Approval 1. Before any PQCT I / Control Plan is submitted to HFI for review, it must be approved per the Supplier's internal approval procedure. It is expected
DOCUMENT NUMBER: HF PR.09.11 that this approval be the Quality Manager or equivalent. This applies to both new and revised documents. Draft or preliminary documents may be requested by or submitted to HFI for comment or discussion purposes.
12.4.3 Revisions 1. Supplier is responsible to maintain PQCT I and Control Plan as an accurate description of the current process. When a change occurs in the process flow, component or material source, quality characteristic control, or manufacturing condition control, notification of a revised PQCT I and Control Plan must be communicated to HFI as per the IPPAAR/IPP procedure. HFI may, at any time, request a copy of the most recent revision for review.
Procedure for Completing a Process Quality Control Table I Item Name Details of Item Vehicle Model ex. 2008 Honda Civic Trial Event ex. DAN, QC, VC, 1ª, 2ª, PP, MP Part name From the drawing Part number From the drawing Design rank A, G, B or C Supplier Quality engineer and quality manager must sign off Signatures Process Flow Draw the process flow between the child part receipt, processing, and shipment. If the process is done by a sub-Supplier then place &quot;( )&quot; around the process Company Name Name of company supplying the Product Sourcing List List all component Products for the process with all data listed Revision Record Keep history of changes made to the document with approvals and customer review
Item # 1 2 3 4 5 6 7
Item Name Event General Description Part / Process # Process Name / Operation Description Machine, Device, Jig, Tools for Mfg. Characteristics, Product Characteristics, Process Special Char. Class Product / Process Spec. / Tolerance Evaluation Measurement Technique Sample Size Sample Frequency Control Method Reaction Plan
Procedure for Completing a Control Plan Details of Item Select for which event this document applies List all information related to this part. Write the process number corresponding with the process flow Write the process name
List equipment being used
List anything unique to look for in the product. (ex. Voids, scratches, tears) List anything unique to look for in the process. (ex. Label matches packing slip) List if there are any special characteristics as called by drawing or customer List the product dimensions and tolerances.
How will item characteristics be measured?
How many pieces will be checked? How often will sample be checked? List what will be done to prevent or check for non-conformance List who will be notified in case of non-conformance
APPENDIX D (PROCESS FAILURE MODE &amp; EFFECTIVE ANALYSIS)
The Process Failure Mode and Effect Analysis (PFMEA) systematically examines the production process for a Product, determines potential problems that could arise from the process and establishes priorities for instituting preventative actions to avoid or detect these problems. It is intended to affirm the precept that quality is a direct result of the production process and can not be effectively achieved by inspection. The PFMEA is an analysis tool started in the initial stage of process development to prevent potential failures from occurring in mass production.
13.2 Requirement
Supplier must submit for review and maintain a PFMEA for each Product as required in this procedure. HFI shall be permitted to keep a copy of each PFMEA for reference. Characteristics that may cause a Product to require a PFMEA include · ALL &quot;A&quot; rank Products · Potential problem Products as determined by project leader · High Warranty occurrences and recall Products as determined by project leader. · Products related to safety or regulatory issues. · Critical design/change point items require process control to prevent non conformance to the drawing or specification.
Each final assembly Products supplied to HFI requires a PFMEA.
DOCUMENT NUMBER: HF PR.09.11 Component of PFMEA's may also be required. If two or more part numbers have identical processes: One PFMEA may cover all part numbers. List each applicable part number on the PFMEA. (E.g. left side and right side Products).
13.4.1 Contents and Format Use of the HFI PFMEA form described in this procedure is encouraged. 13.4.2 Benefits of a PFMEA Evaluate the severity of a potential process failure that reaches the customer.
Assign priorities for implementing countermeasures and corrective actions. After completing a PFMEA, this data should be used for modifying the production process, equipment design, and manufacturing method for controlling important characteristics. These should be incorporated into the Process Quality Control Table (PQCT). PFMEA can be used to analyze counter measured warranty Claims
13.4.3 Key Points of Creating a PFMEA The most important point is identifying past problems and getting knowledge of field complaints and quality problems.
In order to avoid missing key characteristics, the following five items should be used systematically. 1. Failure Mode 2. Cause of Failure 3. Effect of Failure 4. Failure Evaluation 5. Action When making a PFMEA chart, the investigator should list all steps in each process; and then identify all potential failure modes for each step in each process. When developing a PFMEA, representatives from all related departments should be included (ex. Production, Quality, Design and Engineering). With all departments working together, weak points can be picked out of the process or design and corrected.
Procedure for Completing a Process Quality Control Table I
HFI, LLC Item # 1 2 3 4 5 6 7 8 9 10 11 12 Item Name Part Name Part Number Model Year Core Team Customer Process Resp. Drawing # &amp; Rev. Level File Number Original Date Revision Date Prepared By Process Function / Requirements Potential Failure Mode
DOCUMENT NUMBER: HF PR.09.11 Details of Item The part number from the applicable drawing The part name from the applicable drawing The car model and type description (if applicable). Ex. Civic 4dr DX or Odyssey KJ Team that worked on creating the PFMEA Who this document is for (HFI) Who is responsible for maintaining the process Keep history of changes made to the document with approvals and customer review Specific number file is stored under Date document was initially released Latest date of most recent revision Person who prepared the document for release The name of the process, the number of the process and the name of the component being processed. Supplier may include the process numbers to maintain consistency with the PQCT. List of potential failures that might occur in process or quality. The assumption is made that the failure could occur, but will not necessarily occur. Failure modes are listed for all operations that are taking place at a particular process. This includes not only operations of assembly, welding, etc., but also specific operations of detection for failure from previous process. This is defined as the failure mode on the customer. Every input must be considered when assessing the potential effect of the failure. Severity is based on causes of failure and is an assessment of the seriousness of the effect of the potential failure mode to the customer. Pay special attention to the impact on the final Product and customer. Evaluate the rank of possible frequency of occurrence based on process capabilities (CPK) and/or history of process failure. The occurrence rank is how frequently the cause of the failure mode is anticipated to occur. List all the causes that are related to the process failure mode. Evaluate the rank of possible frequency of occurrence based on process capabilities (CPK) and/or history of process failure. The occurrence rank is how frequently the cause of the failure mode is anticipated to occur. List the current process controls that are intended to prevent the causes of the failure from occurring. Controls that prevent or reduce the occurrence of the cause of the failure mode such as fixtures (poka-yoke) or preventative maintenance are used if possible. List the current process controls that are intended to detect the failure. Detection of the failure mode may take place at the process or the sub process. Controls such as limit switches or the use of SPC charts help detect the cause of a failure mode and should only influence the detection ranking. Controls that detect a failure mode once it has occurred also can only affect the detection
Potential Effect (s) of Failure Severity
Potential Cause Occurrence
HFI, LLC 21 Detection
DOCUMENT NUMBER: HF PR.09.11 ranking. Detection rank is associated with the ability of the controls listed to detect the failure mode, effect of the failure mode and the associated cause prior to it leaving the manufacturing location. Consider at what location the failure mode or its cause can be detected. Do not include the reliability of the detection. It is assumed that the failure has occurred. Prevention controls cannot influence the detection rank. The risk number is a calculation of the occurrence, severity, and detection. RISK NUMBER = Occurrence X Severity X Detection Enter a brief description of the possible corrective action required to bring down the high priorities. When selecting these corrective action activities, emphasis should be placed on the occurrence, severity and detection. Enter the name of the person responsible for action to be taken and the expected date of completion. After action has been implemented, enter a brief description of the action and the results of those actions. . New rating after recommended action have been put in place. New rating after recommended action have been put in place. New rating after recommended action have been put in place. New rating after recommended action have been put in place.
RPN (Risk Number) Recommended Actions
Responsibility &amp; Target Date Actions Taken Severity Occurrence Detection RPN
SEVERITY Rank 10 9 8 7 Effect Hazardous without warning Hazardous with warning Very high High Criteria Affects safe vehicle operations or involves noncompliance with government regulations. Failure will occur without warning. Affects safe vehicle operations or involves noncompliance with government regulations. Failure will occur with warning. Vehicle or item inoperable, loss of primary function, customer very dissatisfied, 100% of Product may have to be scrapped. Vehicle or item operable, but at reduced level of performance, customer dissatisfied, Product may have to be sorted and a portion scrapped (less than100%) Vehicle or item operable, but some comfort or convenience item is inoperable. A portion of the Product may have to be scrapped. Vehicle or item operable, but some comfort or convenience item is operable at a reduced level. 100% of the Product may have to be reworked. Fit &amp; finish or squeak and rattle item does not conform. A portion of the Product may have to be sorted and a portion reworked. Fit &amp; finish or squeak and rattle item does not conform. A portion of the Product may have to be reworked on-line but out of station.(Noticed by average customer) Fit &amp; finish or squeak and rattle item does not conform. A portion of the Product may have to be reworked on-line but in station. (Noticed by discriminating customer.) No effect
Very low Minor
HFI, LLC OCCURENCE Rank 10 9 8 7 6 Cpk &lt; 0.33 =0.33 =0.51 =0.67 =0.87 Occurrence =1 in 2 1 in 3 1 in 8 1 in 20 1 in 80
=1.33 =1.50 =1.67
1 in 15,000 1 in 150,000 &lt;1 in 1,500,000
Probability of Failure VERY HIGH ­failure is almost inevitable VERY HIGH ­failure is almost inevitable HIGH-generally associated with processes similar to previous processes that has often failed. HIGH-generally associated with processes similar to previous processes that has often failed. MODERATE- generally associated with processes similar to previous processes that experienced occasional failure; not in major proportions. MODERATE- generally associated with processes similar to previous processes that experienced occasional failure; not in major proportions. MODERATE- generally associated with processes similar to previous processes that experienced occasional failure; not in major proportions. LOW- isolated failures associated with similar processes. VERY LOW- only isolated failures associated with almost identical processes. REMOTE- failure unlikely. No failures ever associated with almost identical processes.
DETECTION Rank 10 9 8 7 6 5 4 3 2 1 Effect Almost impossible Very remote Remote Very Low Low Moderate Moderately High High High Almost certain Criteria No known controls available to detect failure mode, could be detected by the user. Very remote likelihood that the current controls will detect the failure mode; could be detected by the user. Remote likelihood that current controls will detect the failure mode; difficult to detect thru final inspection. Very low likelihood that current controls will detect the failure mode; difficult to detect thru final inspection. Low likelihood that current controls will detect the failure mode; detectable thru final inspection Moderate likelihood that current controls will detect the failure mode; detectable thru final inspection Moderate likelihood that current controls will detect the failure mode; detectable in the next process. High likelihood that current controls will detect the failure mode; detectable in the next process. Very high likelihood that current controls will detect the failure mode; detectable in the same process. Current controls almost certain to detect the failure mode; reliable detection controls are known with similar processes; detectable in the same process.
13.5 Approval Before any PFMEA is submitted to HFI for review, it must be approved per the Supplier's internal approval procedure. It is expected that this approval be the Quality Manager or equivalent. This applies to both new and revised documents. Draft or preliminary documents may be requested by or submitted to HFI for comments or discussion purposes. 13.6 Revisions Supplier is responsible to maintain the PFMEA as an accurate description of the current process. When a change occurs that renders all or part of a PFMEA obsolete, the document must be revised. Notification of a revised PFMEA must be communicated to HFI. HFI may, at any time, request a copy of the most recent revision for review.
14 APPENDIX E (QUALITY STANDARD / INSPECTION DATA SHEET)
The Quality Standard/ Inspection Standard Data Sheet is used to clarify unclear conditions and call out other critical characteristics not included on the drawing including but not limited to: test or checking frequencies, unspecified tolerances or conflicting tolerances, and critical mating surfaces.
A Quality/Inspection Standard applies to Products supplied to HFI.
14.3 Requirement
Anytime a drawing changes or an unclear characteristic has been identified between HFI and the Supplier, a Quality/Inspection
DOCUMENT NUMBER: HF PR.09.11 Standard must be submitted by Supplier and approved by HFI. This will include but not limited to; color control, gloss control, weld penetration (min 10% required), burrs, weld &quot;effective length&quot; not overall weld length, and any other item that could potentially affect the integrity of the part. It is preferred that Supplier use the Quality/Inspection Standard format included; however, a substitute format may be submitted provided the data content is consistent as described in this procedure (ref. section 4.2). HFI shall be permitted to keep a copy of each Quality/Inspection Standards for reference. Supplier will control Quality/Inspection Standards in the same manner as a drawing. The contents of a Quality/Inspection Standards are binding on Supplier and Products received by HFI that do not conform to such specifications may be rejected. The Quality/Inspection Standards can be completed in two ways. The method, submittal and approval dates will be decided on a case by case basis between the HFI Quality Control representative and Supplier. Supplier will generate and submit to HFI's Quality Control Department for review and approval (typically for those Suppliers that have past experience with developing). HFI will generate, approve, and issue to Supplier (typically for new Suppliers that do not have experience with developing).
Item # 1 2 3 4 Procedure for Completing a Quality Standard Item Name Details of Item Supplier The name of the company supplying the Product. Part Name The part name from the applicable drawing. Part Number The part number from the applicable drawing. Quality / Supplier's signatures; include department/position. Inspection Standards Supplier Approval Quality HFI signatures including department/position. Inspection Standards HFI Approval Date Issue / When the form is being used to report data, the issuer, Supplier Approval and HFI will sign. Revision Box Revision number, date, reason for issue, design change level (from drawing) and who initiated the issue. Data Purpose When the form is being used to report data, indicate the reason for the inspection by checking the appropriate box. Report Legend of reporting frequency to be used when completing Items 22 and 25 on page 2 of the form.
HFI, LLC 10 Results of Inspection
DOCUMENT NUMBER: HF PR.09.11 The number of points taken during inspection that fell into the different categories. The percentage is calculated by dividing the number of points that fell into each category divided by the total number of points measured. Check the corresponding box if the Product passed or failed the inspection. If all data is within tolerances, the Product passes and may be shipped to HFI. If Product failed the inspection, they are substandard and cannot be shipped to HFI without written request and approval of temporary acceptance. Indicate if the Products received handwork/repair prior to shipment to HFI. Legend, if needed, for illustration. Repeat information from page 1 of the form.
Handwork Legend Supplier, Part Name, Part Number, Rev Level No. Inspection Item Rank
Specification Location Method Check Frequency Report
Method Check Frequency Report
Deviation from Nominal Sketch
Sequential item number. If the inspection item is dimensional, include X, Y, or Z direction. Characteristic of the part to be controlled by Supplier. A=Safety; problems which could affect safety, or a Noncompliance to government regulations (I.e. restraint devices) G=Problems that could affect compliance of government regulations. B=Function; functional problems which could impair the performance of Products (I.e. recline function or slide function) C=Appearance; appearance problem and non-functional dimensional variances. Requirement and tolerance of the Inspection Item. Where is the specification defined? What method will Supplier's Production department use to verify the Inspection Item. How often will Supplier's Production department verify this Inspection Item. Indicate the reporting frequency of this verification data by Supplier's Production department using the chart on page 1 of the form. What method will Supplier's Quality Department use to verify the Inspection Item. How often will Supplier's Quality Department verify this Inspection Item. Indicate the reporting frequency of this verification data by Supplier's Quality Department using the chart on page 1 of the form. When the form is being used to report data, enter the difference of the actual results from nominal. Calculate x bar (x) and range I. An illustration of the Product. Indicate location of Inspection Items by entering corresponding numbers.
15 APPENDIX F (LOT CONTROL AND TRACEABILITY)
The purpose of lot control and traceability is to identify component Products of HFI Products so that any problems, due to those component Products, can be traced, isolated, contained, and corrected.
All Products provided to HFI are required to be in compliance with the appropriate level of lot control as determined by HFI. Lot Number Display Details (&quot;LNDD&quot;) is required to be submitted for all Products Supplier ships to HFI. HFI requires the use of the LNDD form (described in this procedure)
15.3 Requirement
Supplier is required, at a minimum: 1. To provide Products to HFI in identified lot. 2. To apply lot control requirements of this procedure to materials and subcomponents. 3. To produce and ship Products in a first in, first out (FIFO) manner. 4. To include the manufacture date of the Products on the shipping label. HFI reserves the right to stipulate maximum lot size and lot identification method. Supplier may also be required to complete and submit a lot control plan (PDF Process Display Form) and traceability confirmation. Supplier is responsible to have lot control and traceability to sub-Suppliers. Sub-Supplier's lot control and traceability system should be verified periodically and a clear understanding of the ability to trace back Products. Supplier is responsible to maintain traceability of all Products that are removed from standard processes. Products must be identified in a manner approved by HFI's Quality group. (Control of ABNORMAL PROCESSES) Supplier must have a system to identify Products which are repaired or reworked. This system should include a method of marking Products to differentiate them from standard production. Markings should be approved by HFI Quality group and described on the Process Quality Control Table (&quot;PQCT&quot;). In individual cases HFI Quality group may waive the marking requirement if the marking may cause additional quality or manufacturing issues. Supplier is required to complete a LNDD form for HFI approval
Item # 1 2 3 4 5 Item Name Part Number Part Name Supplier Supplier Code Process Procedure for Completing a LNDD Details of Item The part number from the applicable drawing The part name from the applicable drawing The name of the company supplying the Product Supplier code (If assigned) Manufacturing process of the Product (Ex. Welding, stamping,
HFI, LLC 6 7 8 9 10 Structure of Lot Number Location of Lot Number ID Lot Number ID Method HFI to Record Drawing
DOCUMENT NUMBER: HF PR.09.11 injection molding, sewing, etc.) Detailed explanation of each digit of the lot number (Ex. Date, Julian date, shift, year, etc.) Where on the Product and/or container is the lot number located? The method and/or medium used to display the lot number (Ex. Stamped, printed label, etc.) Sufficient containment can be achieved if HFI production records this section of the lot number In this area place a drawing of the Product indicating the location of the lot number. The structure of the lot number should also be explained in this area. Name of the issuer Approval signature as per Supplier's internal approval procedure Date LNDD was issued HFI signatures and date
Issuer Approval Issue Date HFI Approval
16 APPENDIX G (5 PRINCIPLES OF PROBLEM SOLVING WORKSHEET)
The 5 Principles for Problem Solving Worksheet (5P) is a tool used to:
DOCUMENT NUMBER: HF PR.09.11 · Permanently resolve recurring or high impact problems related to safety, quality, productivity, or cost. · Standardize problem solving procedures. · Effectively and efficiently communicate problem solving activity between HFI companies that could be affected. · To create a working history of a problem and the countermeasures that was taken to correct the issue. This will be a record for future reference.
The 5P is an additional method to respond to a HFI Trouble Report (SCAR) that gives more detailed information than the SCAR's standard corrective action response.
16.3 Requirement
A 5P is required for all problems with an importance ranking of &quot;A&quot; and, at HFI's discretion, for other problems based on potential impact to the customer, recurrence, or HFI downtime. The 5P must be submitted to Supplier's HFI Quality Control Representative by the due date issued to Supplier. Supplier's appropriate management must review and sign prior to submission. If the due date for the response can't be met, Supplier must contact their HFI Quality Control Representative prior to the due date. A new due date may be arranged provided Supplier is making a good faith effort to resolve the problem. Supplier may be requested to present the 5P on site at HFI or HFI may request to have 5P presented at Supplier's location so that review of actual situation can occur. This is to ensure that HFI has a clear understanding of what occurred and countermeasures put in place are completed to prevent reoccurrence. A signed copy must be approved and attached to the SCAR prior to it being closed out.
16.4 Procedure
The 5 Principles referred to are as follows: · Problem Statement. (What happened?) · Identify root cause (Why did it happen?). · Determine corrective action, i.e. countermeasure (What has or will be done about it?). · Confirm countermeasures (Are countermeasures effective and do they remain in place?) · Feedback/Feed Forward (Who will be made aware of what happened and can the countermeasures be implemented in similar processes?).
16.5 Completing a 5P
16.5.1 SECTION 1 Problem Statement: The Object and Defect
The first step to solving a problem is to learn what happened: · Review the failure information; and the actual Product,
DOCUMENT NUMBER: HF PR.09.11 · Examine the failed Product and understand the problem, · Go to the spot and see the actual situation, and · Ask the associates involved about the problem. The problem statement is a clear specific Product, object or thing with which you are having a problem. It includes two things: · The object: the specific Product, object or thing with which you are having a problem. · The defect: what is wrong with the object. Indicate why this is an issue.
16.5.2 SECTION 1A Problem Discovery Information This section provides specific information about the problem. Use 5W2H to provide as much information as possible about what the problem is.
· Who- found the problem, · What- Product has the problem (model or type), · When-was the problem found, when in the process was the problem found; date; time, · Where-was the Product located when you found the problem; market; in-house; customer, · How-was the problem found or discovered and · How Many- have problem Do not stop after finding out who found the problem, what machine, what time, what supplier or department. Find out where on Product, where on the machine, where in the plant, etc.
16.5.3 SECTION 1B Problem Discovery Information This section provides specific information about the problem. Use 5W2H to provide as much information as possible about what the problem is.
· Product Analysis ­ Such as visual observations, dimensional comparisons, test results, technical reports, or any known changes that have taken place on or around the first known problem date or time. (such as manpower, materials, equipment adjusted, or new equipment.) This is to also include the teardown analysis. · Process Analysis- Such as process flow diagrams, statistical history, reject history, or any known data that could reflect actual condition of process at the time of the failure. · Customer Analysis- Any previous history of problem or known potentials that could have attributed to the issue. There are various tools that can be used to identify possible causes. Brainstorming, use of the 4M (man, method, material, machine (the 5th M is mother nature- extremes in environment can play a role in operations of some equipment) ) or 4P(people, procedures, plant, or policy).
16.5.4 SECTION 2A Identify Possible Causes- (PG 2) This section is used to expand on the possible causes for the problem. Brainstorm for the causes giving consideration to information from 1A and
DOCUMENT NUMBER: HF PR.09.11 1B. In the clarification column, eliminate any causes that can be quickly eliminated.
16.5.5 SECTION 2B Expand on Possible Causes- (PG 2) This section uses cause and effect diagrams to perform a cause analysis. Several types can be used (ex. Fishbone, org charts, mind maps). The cause analysis enables documentation of the problem causes. The single level causes from sec 2A are extended into multi-level causes by using the WHY, WHY, analysis.
After identifying possible causes test them against 1A and 1B. · Eliminate any possible causes that don't make sense, · Choose the most probable cause from the data in 1A and 1B, · Prove that the MOST probable is the true cause.
16.5.6 SECTION 2C Identify Root Cause (Question and Answer Analysis) Investigation of both causes of occurrence by conducting WHY, WHY analysis of the problem.
Hard: Why did the problem occur? (process, Product, design, or equipment) Soft: Why was the problem not detected?
16.5.7 SECTION 2D Root Cause Selection Justification This section identifies which root causes will be counter measured and why those causes were chosen. You must clarify causes with illustrations and explain how verification was done. 16.5.8 SECTION 3 Countermeasures This section identifies what was done to temporarily countermeasure and to also document permanent countermeasures implemented or to be implemented.
· Countermeasures must ALWAYS be tested for validation and prevention of re-occurrence of the issue. TEMPORARY C/M needs to include: · What was done to keep the error from continuing and/ or keeps production flowing. · Traceability/ containment ­ How the temporary countermeasure will be tracked. What records will be maintained when abnormal conditions are used to contain issue. · Contingency plan ­ How potential problems will be prevented and what will be done if a potential problem occurs. PERMANENT C/M needs to include: · What C/M are being taken, · How will the C/M be tested to confirm desirable effects, · What effects are predicted, · When; where, and how will the C/M be implemented, · What documents had to be modified and by whom., · Use illustrations to help clarify understanding,
DOCUMENT NUMBER: HF PR.09.11 · Attach any additional documentation to back of 5P.
16.5.9 SECTION 4 Countermeasures Effectiveness This section records the results of the countermeasures that were implemented. Results are recorded immediately after the countermeasure is put in place and on the appropriate follow-up dates.
· Who will confirm that C/M is working? · How and when will the result of the countermeasure be checked? · Did countermeasure achieve 100% results? · Have documents been updated to reflect countermeasures?
16.5.10 SECTION 5 Feedback/ Feed forward This section documents communication about the problem to other areas that could be impacted. Information flow should be shared horizontally to areas that have similar potentials for failure as well as vertically through out the organization.
17 APPENDIX H (MINIMUM PROCESS REQUIREMENTS)
The purpose of this document is to clarify and communicate minimum process requirements to reduce process related defects. Minimum process requirements are defined controls and methods that HFI requires in applicable manufacturing processes. These requirements were established to prevent future process related quality defects.
This procedure applies to all Products ordered by HFI and to the following processes: · General requirements (All suppliers must have this completed) · Welding (Projection, MIG, &amp; Resistance) · Injection Molding · Stamping · Painting · Labeling · Machining
17.3 Requirement
Supplier shall ensure that the applicable Minimum Process Requirements (MPR's) are built into the appropriate processes and related Process Quality Control Tables (PQCT), and that they are maintained.
DOCUMENT NUMBER: HF PR.09.11 Supplier shall complete each applicable MPR check sheet as shown, with the MPR needs and status to be used during the auditing process. Deviations found must be addressed immediately.
17.4 Definition
Minimum Process Requirements define the controls and methods that HFI requires in applicable manufacturing processes to meet the Specifications of HFI's Orders and/or agreements. Note: HFI reserves the right to request more if needed to maintain an expected level of quality.
17.5 General Process Requirements
Equipment must have a start-up check sheet for each shift in operation and after maintenance. The start-up sheets must have verification of process controls (Good or No Good conditions). This would include but not limited to items like preset wrenches, alarms, poka-yoke controls, etc. Must have a documented Preventative Maintenance (PM) Schedule and tracking method to alert scheduled maintenance. PM schedule must be based on manufacturer recommendations and past problem history. Only trained or authorized associates should have the ability to change equipment parameters and controls. Only trained or authorized associates should have the ability to change equipment parameters and controls. Must have process operation standards at each process. Operations standards are to include the detail of Product(s) to be manufactured including materials, components, and process order, as well as Tooling and Supplier's Manufacturing process equipment, machine and equipment settings. Operation standards must have sign off by line associates and management. Must have a clear linkage between the PFMEA, PQCT/Control Plan and Operations Standards. There is a standardized process for development of quality documents and how these documents are updated throughout the life of the product. Must have a detailed training procedure for each process. As a requirement, training must be documented showing evidence of operators trained on each process including updated (refresher) training. Training must include the repair/rework and maintenance processes. Must have documented procedure for containment of non-conforming Products. Nonconforming Products must be identified and stored in designated containers until disposition is made. Inventory prior to or after concern must be guaranteed to be free of nonconforming Products. Must have procedure for off line repair, which is approved by the Quality Department. Repair/rework Products must go through final inspection area after repair complete. All off line repairs must be documented. Documentation to include part number, date, shift, and name of repair associate. Must have documented and certified gage program to guarantee the collection of variable and attribute data. Must practice FIFO throughout. All Products, materials, and containers must be clearly identified throughout Supplier's manufacturing process.
17.5 Welding
No. 1 EQUIPMENT REQUIREMENTS Must be able to demonstrate that tip dress and tip change frequencies have been determined by a study of wear and performance characteristics. Confirm correct nozzle diameter and nozzle Cleanliness. RESISTANCE WELDING REQUIRED PROJECTION WELDING REQUIRED MIG WELDING REQUIRED
Equipment must have lockout to prevent Unauthorized weld parameter adjustment. Must have visual and audible alarm for a detected weld failure.
Equipment must not release or advance part to the next process in the event of a welding process failure or if the equipment cycle is not completed. Equipment using a Programmable Logic Calculator (PLC) must stop in the event of a welding failure.
AUTOREQUIRED MANUAL REQUEST REQUIRED
AUTOREQUIRED MANUAL REQUEST AUTOREQUIRED MANUAL N/A AUTOREQUIRED MANUAL REQUEST REQUIRED
Adjustments made to the process must be documented and the quality characteristics of all welds must be confirmed. Equipment must have part presence and type
AUTOREQUIRED MANUAL REQUEST N/A
N/A Page 72 of 87
pokayoke/sensor(s). PROCESS CONTROL REQUIREMENTS 1 Production associates must confirm quantity and location of welds VS. Master Product. This must be performed at least once per shift. Must have final inspection on each Product at end of process (burrs, cracks, missing, pin holes, excess spatter, off location, etc.). Supplier must have a Master Product, which must match the drawing. When a design change occurs, a new Master Product must be created. Supplier must have a marker check inspection system. This system should be documented and reviewed by HFI for compatibility to systems. QUALITY CONFIRMATION REQUIREMENTS Periodic quality checks to be done and results recorded. For product utilizing 780Mps and above materials, actual parts that are driver or torque checked are to be treated as nonconforming (i.e. tagged) and destroyed. Quality testing (e.g. macro testing) must be confirmed by applicable listed method. Results must be recorded. Quality Group must confirm length, quality and location of welds to customer drawing.
RESISTANCE WELDING REQUIRED PROJECTION WELDING N/A MIG WELDING REQUIRED
RESISTANCE WELDING REQUIRED
PROJECTION WELDING REQUIRED
The following requirements apply if NDT is to be used as an alternative to driver checking: a) Supplier must achieve and maintain inspector certification per equipment marker guidelines. b) Supplier shall have certified inspectors on site during all supplier production hours and shifts. c) Supplier shall conduct NDT data correlation to destruct testing and driver check testing and review with HFI prior to implementing as substitute to driver checks. d) In the event of equipment downtime or certification lapse, supplier is required to follow the above driver check guidelines. ABNORMAL PROCESS REQUIREMENTS Periodic quality checks to be done and results recorded. For parts utilizing 760Mpa and above materials, actual parts that are driver or torque checked are to be treated as nonconforming (i.e. tagged) and destroyed.
Form of Destruct testing or other approved method REQUIRED
Honda (HES B 031) or OEM specification.
17.6 Injection Molding
DOCUMENT NUMBER: HF PR.09.11 The following MPR are required for the following molding processes; insert, low pressure, dual, gas assist, and co-injection.
RECEIVING INSPECTION Material Confirmation
Traceability. MATERIAL PREPARATION Correct Material
METHOD Must have documented system to confirm type of material received and identify and confirm critical properties of incoming raw materials. Records of review and confirmation are to be kept. Complies with Traceability and Lot Control Requirements as defined in the HFI Supplier Quality Manual METHOD Must have documented procedure to identify correct material is used to mold part. Must have documented procedure to verify material moisture content per material data sheet Must have documented procedure to verify material drying conditions meet the requirements stated per the material data sheet Must have method to protect material from contamination throughout process (e.g. Gaylord with covers etc.) Must have documented procedure to control color concentrate percentage Supplier must have documented method (e.g. cup shot weight, rise time, etc.) to determine actual olyol/isocyanate ratio and compare results to standard. Results must be traceable to component lot numbers.
FREQUENCY Each Lot
Each Lot FREQUENCY Each lot/material change Each container/lot Each lot
Re-Grind Control Material Drying
Material Contamination Color Concentrate Raw Incoming Material ONLY
Each container Each lot Each lot
MOLDING INSERT / LOW PRESSURE / RIM Location of film/top coat Part removal
FREQUENCY 1st PC Inspection 1st PC Inspection 100% Page 75 of 87
Must have method for positively locating film, topcoat or insert to mold Manual or automatic must avoid part damage. If Manual removal, it must be described in an operation standard. Gate trim must not exceed specification or limit sample. Removal of gate must not damage part.
4 Appearance confirmation QUALITY CONFIRMATION Quality confirmation check sheet Dimensional confirmation Color confirmation Gloss confirmation Appearance
Must match drawing, limit sample(s), or other approved guidelines METHOD Must have check sheet which lists items to be verified (check sheet must include hardness check for RIM product, durometer) Check fixture, measurement tools or CMM are defined by HFI inspection Data Sheet Qualified visual comparison to master sample or plaque using appropriate and controlled light source Per drawing or other specification, master sample or agreement. Results must be tracked to identify source Per drawing or other specification, limit sample or agreement METHOD Press and tools (die) must have &quot;Poke Yoke&quot; systems to detect press and tool malfunction All lubricants must be approved by OEM to prevent contamination to OEM's paint system 100% FREQUENCY Created during development Each lot/shift Each lot/color change Each lot/color change Each lot/color change FREQUENCY At each production run start-up As negotiated during New Model timing or when a lubricant change is made per SQM procedure. 100%
INSPECTION ITEM Poke Yoke
Finished product shall not be stored or shipped with excess lubricant that may lead to a safety or quality concern Finished product must be shipped and received at HFI free of rust and contamination. If a rust preventative is used, HFI must approve Supplier must have the ability to provide lot traceability from the finished product back to the material heat number.
Per Supplier Quality Manual
17.7 Stamping
MATERIAL ORDERING CONFIRMATION Confirmation or ordering of correct material type, grade and thickness from approved source if required by HFI. MATERIAL INSPECTION Confirmation of receiving correct material type, grade and thickness Confirmation of material properties METHOD Verify Purchase Order/Material Supply Application (MSA) directly to all current drawing(s) Specifications. Verification to be recorded. FREQUENCY Each material Order
METHOD Material shown on the Material Certification Sheet must be confirmed to the Purchase Order/MSA information. Verification to be recorded and a copy of the Material Certification sheet retained. Yield, tensile and elongation properties/test results shown on Material Certification Sheet must be
FREQUENCY Each Coil
Each coil prior to use Page 76 of 87
confirmed to material specifications required by the drawing(s), Confirmation to be recorded. Additional or other property confirmation checks may be required by HFI Material thickness to be measured and confirmed to material specifications required by the drawing(s). Confirmation to be recorded. Additional physical confirmations may be required by HFI. METHOD
STAMPING OR BLANKING PROCESS SET-UP Set-up procedure exists.
Supplier must have a documented press and tool/die set-up procedure(s). Set-up results (e.g. shut height, lead check results, cushion pressure etc.) must be documented. Beginning/end of coil &amp; mis-feed procedure must exist. METHOD Must have systems/safeguards in place and approved by HFI to prevent damage to tool/die/equipment. Specific automatic systems to detect malfunctions may be required by HFI. Supplier and HFI must agree to devices, fixtures and systems to be used to assure proper part quality especially positioning throughout all stamping steps. All lubricants must be approved by HFI to prevent contamination to customer's paint system
Each lot/coil change
PROCESS CONTROL Part/Tool/Equipment/ Safeguards
Rust or Contamination
QUALITY CONFIRMATION Part Dimensional Check
Finished product shall not be stored or shipped with excess lubricant that may lead to a safety or quality concern. Product is to be shipped free of rust and contamination and received at HFI free of rust and contamination. Any rust preventatives must be approved by HFI prior to use. METHOD Measurement by inspection fixture, coordinate measuring machine, etc. (specific method may be specified by HFI). Inspection data must be documented. Must have visual inspection for wrinkles, folds, cracks, necking or other defects. Wrinkles if non-mating and non-critical areas may be allowed with prior approval by HFI. In this case, limit samples must be created by the supplier and approved by HFI Must have visual inspection for burrs. Burrs must not be detrimental to the product (safety or function of part or appearance of final product) Measure by micrometer or equivalent, Location(s) and method to be approved by HFI. Thinning not to exceed 20% of nominal material thickness unless otherwise specified by HFI. Results to be documented. The supplier must retain a master part and be able to demonstrate that it meets all drawing specifications or
Prior to MP approval &amp; each relevant IPPAAR Prior to MP approval &amp; each relevant IPPAAR 100%
FREQUENCY Each production lot/or by request 100% unless agreed by TS Tech
Wrinkles, Folds and Cracks
Material Thinning
100% unless agreed by TS Tech Start/End of each production lot/or as requested Prior to MP approval &amp; Page 77 of 87
provide a continuous improvement plan for all areas that do not meet the drawing specification. Supplier shall follow HFI SQM requirements for nonconforming parts. The master part shall be identified with part name, design change level, name of approver and date approved. Any markers, pens or similar items used to mark parts must be approved by HFI to assure compatibility with customer's paint systems. each relevant IPPAAR
17.8 Painting
ENVIRONMENTAL, HEALTH &amp; SAFETY Environmental, Health &amp; Safety PRE-PRODUCTION DEVELOPMENTS 1 Fixture/rack design METHOD Must be able to provide documentation showing current conformance to all local, state and federal standards METHOD FREQUENCY Upon request
RECEIVING INSPECTION Raw Material (solvent/catalysts/paint/ additives etc.) Pre-ship spray out (where color plaque has been issued or approved by TS Tech) Received parts PRODUCTION Traceability
Must be able to demonstrate that painting mixture/rack, design and quantity are able to meet quality and capacity requirements. Must be able to demonstrate confirmation of proper coverage, robot programming (if applicable), spray pattern, repeatability, color development and part dimensional effects prior to mass production part approval Per manufacturer recommendations. If using a continuous/proportioning system, catalyst storage to have inert blanket. Must conform to HES D2018, HES D2016 and/or part specification by OEM. All lighting must be maintained. METHOD Each container is to be identified with material and lot number linked to manufacturing date. Confirm Certification Sheet meets required specification. Unless the lot has been approved by HFI, each paint or pre-ship sample/plaque must be verified to standard color plaque by paint manufacturer and painting facility. Records must be kept of verification. Visual inspection for general defects, (burns, scratches, dents, deforms, flash etc.) METHOD Minimum range to range traceability and must conform to the Traceability and Lot Control procedure (per HFI Supplier Quality Manual) Material storage is to confirm by manufacturer's recommendations and local, state and federal standards. Material usage must conform to First In/First Out (FIFO) requirements as described in the HFI Supplier Quality System Requirements
100% as applicable Per lighting manufacturer's recommendation FREQUENCY Each lot
100% FREQUENCY Each lot
Material storage (includes new materials and in process materials)
Materials that exceed manufacturers' expiration date must be re-certified by the paint manufacturer prior to use in production. Must have documented procedure for paint mixing and operation of mixing system. Procedure must identify paint/catalyst percentage and other variables. Temperature and humidity of the mix area must be recorded. Must have positive air pressure within paint mixing area compared to surrounding area(s). Must have documented procedure to avoid contamination and part damage (e.g. wearing gloves, no silicone, etc.) Operation standard for part loading process must include visual aid(s)for correct part orientation, masking, rack identification etc. Must have part preparation and/or pre-treat system in place and maintained prior to painting process. Must conform to applicable HFI and/or manufacturer's specifications. Parts must not be handled after preparation process (unless approved by HFI) and clean environment must be maintained until painting. Must conform to applicable HFI and/or manufacturer's specifications Must conform to applicable HFI and/or manufacturer's specifications. Must conform to applicable HFI and/or manufacturer's specifications. Each mix
Each mix
Part loading process
Part preparation and pretreat
Primer/adhesion promoter application (if applicable) Flash off tunnel Color application
Minimum Start-up Checks to Include
QUALITY CONFIRMATION Color METHOD
FREQUENCY Start/end of each color ran and/or part equip. change
Visual defects Adhesion, Film build, Hardness, Xylene (or other specified chemical) resistance 5 Complete specification Per HFI specification. Prior to Testing MP/upon Special Quality Confirmation Requirements for Painted Torque Surfaces Note: Unless specifically waived by HFI, the following requirements apply to all painted surfaces that will bear a threaded fastener (e.g. bolt or nut) torque load. Additional requirements may be found in the MPR for Torque section of this HFI Supplier Quality Manual 6 Torque/Tension Torque relaxation study to be conducted before Prior to MP/with relaxation and after performance testing. IPPAAER/upon request 7 Part thickness Determine and record min and max thickness per Each lot applicable HFI specification. 8 Part adhesion HES D6501 or other applicable specification. Each lot 9 Coefficient of friction Digital static and kinetic friction tester. Prior to MP/with IPPAAER/upon request 10 Heat impact Elevate to required temperature. After cooling, Upon request conduct torque relaxation study. REWORK METHOD FREQUENCY 1 Re-paint Repaint is normally allowed one time unless All repaints otherwise approved by HFI. Additional repaints may be allowed for certain parts and materials and are to be determined prior to mass production (MP) part approval. Regardless of the number of repaints; all parts must meet dimensional, coating and the specifications; must be the same color over color; end part must be identified as a repaint for each time repainted. MAINTENANCE METHOD FREQUENCY 1 Rack maintenance Racks are considered to be equipment and subject 100% to the requirements of the Quality System Page 81 of 87
Visual against HFI approved standard (i.e. colorimeter/spectrophotometer may be used to help analyze or track the color position, but final judgment is visual against approved standard. Note: auto body color parts may specifically require X-Rite tracking (if part size allows) Color judgment is to only be made by qualified individuals. Qualification is to include passing the Munsell 100 Color Acuity test, Ishihars colorblindness test and ability to use colorimeter or spectrophotometer and interpret results. Supplier must have immediate access to colorimeter/spectrophotometer and Macbeth or equivalent light simulating specified light requirements for color judgment. Gloss meter per HFI specification. Results are to be documented and tracked. If part configuration does not allow use of gloss meter, visual against HFI approved master standard. Per HFI specification or HFI approved limit sample. Per applicable HFI/Paint manufacturer specification.
All relevant associates
Start/end of each color ran and/or part equip. change 100% Each lot
Requirements and the General Minimum Process Requirements.
17.9 Labeling
PRE-PRODCUTION Administrative METHOD Must have procedure to ensure associate awareness and must conform to HFI requirements Must have signed training procedure in place for each process. Associate must clearly understand label operation standards and the consequences of a mislabeled part. Must have signed (by associates and management), updated operation standards in place and posted at each process. Operation standards must address labeling of the part. Production schedule to be driven by HFI's EDI / ordering data. METHOD Confirmation of line setup and all component parts. FREQUENCY 100%
Production Schedule PROCESS SET UP Part Confirmation / Component Verification (Poka-Yoke) Weigh Count (If Applicable) PRODUCTION Label Printing
100% FREQUENCY At receiving point, prior to line start up, and at packing point. 100%
REPACK Stored Parts
Label Application SHIPPING ASN and Master Packing
Must reset tare weight on scale at every changeover (must have calibration procedure). Part must be verified to meet part spec weight. METHOD Must automate the creation of container labels using production line (PLC if available) or Demand Management Systems to ensure that label matches. Must generate labels as the last step in the manufacturing process. No batch printing of labels. Must have back up printing capability with procedures. Old labels must be removed from containers prior to being introduced to production area. Process must allow time to apply individual labels to a container. Label location in compliance with HFI requirements. METHOD Must follow FIFO procedures. Storage location must be clearly identified in all areas (component parts, WIP, raw materials and finished goods). Must practice good housekeeping. Operation Standards must be in place (clearly defined process procedures). All partials to be limited to one container. Partials clearly labeled. Accountability / Traceability must be maintained. Completed in well lit area. Must generate paperwork from HFI requirements. No batch printing allowed METHOD Only Mixed / Master and Quick Receive labeling
100% FREQUENCY 100% Page 82 of 87
List must be created by label data ABNORMAL Quality Sorts Rework Reject Partial Containers Power Outages Abnormal Packaging System Issues
can occur in the shipping area. Procedures must be in place to ensure that the Master Packing List matches container label data METHOD Business practices must be in place to control all applicable items during activity (not limited to).
FREQUENCY 100% for all nonconforming parts.
REQUIREMENT A/G RANK Process
B RANK Process
C RANK Process
Use of Electronic torque equipment and be able to demonstrate a CpK of 1.33 or greater as required by OEM Manual torque equipment and electronic torque equipment without a demonstrated CpK of 1.33 or greater must use a secondary process to confirm (not set) torque. Or higher as required by customer. If electronically controlled equipment is used, it must have both visual and audible alarms in the event target parameters are not achieved (e.g. torque, angle, height). The process which applies initial torque cannot be the process to confirm the torque. The initial torque must be within tolerance. Equipment/jig/fixture will not release/advance product to the next process unless torque is confirmed. Equipment must measure and confirm clamp load by angle and/or height data. Time to torque may be used only to indicate torque unable to be achieved. Each assembly must be uniquely identified and linked to its own critical data (torque and angle or height). Shift start-up checks must include, but are not limited to: verification of process controls (e.g. preset wrenches, alarms and poka-yokes) Product confirmation must be done at the beginning/middle/end of each shift and before and after each changeover. Additional confirmation is required for abnormal situations. Product torque must be confirmed a minimum of once per week by Quality department (non-production department). Additional confirmation(s) is required for abnormal situations. If Off-Line Repair exists area must have same torque equipment as On-Line process.
17.11 Machining
1 GENERAL Process Capability (Machined Dimensions and Surface Roughness) METHOD Must be able to demonstrate process capability (Cpk or Ppk) of 1.33 or higher for each Machine/fixture as negotiated with each applicable HFI plant (including sampling plan and Sample size) Per drawing unless otherwise agreed upon by supplier and HFI FREQUENCY Prior to mass Production approval and for any relevant IPPAAR approvals
Measurement Datums and Critical Dimensions
Machining / Fixturing Datums
Per drawing unless otherwise agreed upon by supplier and HFI
Tool Life (Including Grinding Wheel Dressing)
Equipment / Machine Adjustment
Broken Tool / Tap / Drill / Grinding Head Machine / Fixture
Must be able to demonstrate that tool change and grinding wheel dressing frequencies have been determined by a study of wear and performance characteristics. Results are to be available to HFI upon request Equipment purchased or refurbished after April 1, 2009 must use electrical or mechanical system (e.g. lockout, password, key, etc.) to prevent unauthorized or inadvertent machine adjustment Equipment must have automated system and/or a HFI approved process step to detect broken tool/tap/drill/grinding head A marking unique to each machine
During New Model development (prior to trial part submission) and for any relevant IPPAAR approvals. During New Model development (prior to trial part submission) and for any relevant IPPAAR approvals. A tool life study plan is to be created by the supplier and approved by HFI during New Model development and for any relevant IPPAAR approvals. 100%
100% (Marking and location Page 84 of 87
and fixture must be placed on each part produced in duplicate processes (i.e. two or more machines producing the same parts.) HFI must approve the marking and location on the part. Fixture must have model/type variation detection or poka-yoke when machine and/or fixture is used for more than one model/type product (e.g. right hand vs. left hand) Unless dedicated to a single part number, equipment purchased after April 1, 2009 must automatically detect any mismatch between the fixturing and the machine program selected. Any mismatch must be alarmed and prevent the equipment from continuing operation. Confirmation of critical quality characteristics (variable data to be recorded and analyzed for trends) Major thread diameter and pitch to be verified with thread gauges (gono-go). Minor diameter to be confirmed with plug gauge. Parts must be free from contamination that could impact the function of the part or the function of a mating part(s). Equipment purchased after April 1, 2009 must detect uninterrupted part presence to prevent double cycle operation (part presence must be interrupted, i.e. part is removed and new part loaded before subsequent machine cycle will begin.) are to be approved before mass production and for any relevant IPPAAR approvals)
Correct Part Loading
Correct Fixture / Program
Threaded Hole Quality
Beginning, middle, and end of shift and after changing to a Different model/type variation or as agreed to by HFI Beginning, middle, and end of shift and after changing to a different model/type variation or as agreed to by HFI 100%
Double Cycled Parts
Rev. # 02 Effective Date 03/12/07 Description of Change -Added &quot;Upon satisfactory completion of corrective action, 90% of the daily Location of Change III.D.
charges will be refunded to the supplier. 10% of the daily charges will be retained by HFI to compensate for management of open SCAR issues.&quot; -Changed &quot;Raw Material Supplier&quot; to &quot;Production Material Supplier&quot;. -Revised production material supplier approval. Added on-site document and process reviews. Added that if HFI hasn't purchased material from the supplier in more than 12-months, that the supplier has to go through approval process again. -Added documents that are included in RFQ package. -Added engineering change requirements, continual improvement, schedule fluctuations, and EDI capability sections. -Added that VA/VE targets will be established in RFQ. -Removed Advanced Quality Planning section. -Revised PPAP requirements; supplier PPAP plan, run at rate, and ensuring interim/full approval prior to shipment. -Added Temporary Deviation, Lot Control/Traceability, and Verification of Job ­ Setup sections. -Changed sort fee from $35 to $45. -Added Controlled Shipping Status section -Revised quality rating system from # of defective parts to PPM. -Changed on-time requirement from +2 &amp; -1 days to +/-0 days. -Removed VP of Purchasing from SRB. Added that the Supplier Development Manager establishes the top 10 list. -Added Supplier Corrective Action Request section. -Added approval of calibration service providers section. -Revised Packaging Specifications -Added packaging approval section. -Added example of label. -Added approval of HFI paid carriers. -Revised that ASN's must be submitted to material planner instead of the shipping supervisor. -Added Expedited Shipping Expectations section. -Revised Safety section to include how MSDS is requested and who is responsible for ensuring they are on file. -Added that supplier shipping adhesives or solvents to HFI Mexico are required to have an MSDS in Spanish with every shipment. -Changing labeling approach to separate Prototype/Engineering Trials and Production Labeling. Included a new label example and reference to HFI supplier website -Eliminated Sales from signing off on Supplier's Packaging Sketch, added Program Manager -Suppliers are no longer required to sign acknowledgement on page 32. -Removed the requirement for supplier to sign and return an acknowledgement that they accept the terms of our Supplier Quality Manual per our Purchase Order -Removed Spanish version -Renumbered entire manual for easier reference -Reformatted Table of Contents -Added RFQ form -Updated quality requirements -Added inspection fixture design guidelines -Added new model development process -Updated SCAR template -Updated Supplier Performance Report -Added process quality control table 1 and Control Plan -Added PFMEA -Added quality standard and inspection data sheet -Added lot control and traceability -Added 5P worksheet -Added CTPAT (Customs Trade Partnership Against Terrorism) -Added CRF (Change Request Form) procedure &amp; flowchart. -Change Request Form (CRF): Reference Number has been replaced by REA # -Added description about MPRs -Added Section 17 (Minimum Process Requirements) -Added section describing long-term in-house sort &amp; inspection fee assessment -Updated revision table for accurate revisions implemented -Removed IMDS reference -Created new section for IMDS -Increased dollar value before action is taken for RMA request from $1,000 to $2,000. -Removed outdated link to RMA form -COQ (Cost of Quality) form now attached to SCAR form.
Entire document I.A.
I.B. I.C, E, F, G I.D. II.B. II.B. II.C, E, F II.D. III. IV.B. IV.C. IV.D. V. VI.A. VII.A. VII.B. VII.C. VII.D. VII.F. VII.G. IIX.A. IIX.A. VI. B, C
VII. B VII. IX. A. Appendix
Entire document Entire document Table of Contents Section 1.2.1 Section 2 Section 3 Section 4 Section 6 Section 7 Section 13 Section 14 Section 15 Section 16 Section 17 Section 1.9 Section 2.3 Section 2.3 Section 4.3.1 Section 17 Section 2.6.1 Section 2.2 Section 2.10 Section 2.6
10/22/10 1/10/11
-Page 1 SCAR form updated. Issue of concern replaced with Problem Description. Issue of Concern replaced with Problem Description. Added How/Why made and Why Shipped under Root Cause section. -Page 2 SCAR form now has approval signature boxes Section 6.6
Section 6.6 Section 6.31 &amp; 6.5 Section 6.6 Section 9.3.2
-Moved COQ related info from Section 6.31 to Section 6.5 -Added more description to Page 2 of SCAR form. &quot;Why Shipped, Why Made.&quot; -Suppliers must use bar code 128.
HF PR.09.11 _revised3-31-2011_.docx
UFC 3-420-01 Design: Plumbing Systems