Source: http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/other_standards/iasr_2012/toc_iasr.aspx
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IASR - Table of Contents| Ministry of Community and Social Services
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Table of Contents A Guide to the Integrated Accessibility Standards Regulation
Introduction Why Accessibility? It’s Just Good Business Accessibility Benefits Everyone Affected Businesses and Organizations
How to Read this Guide Part 1 - General Requirements Overview
Integrated Accessibility Standard Ontario Human Rights Code
Section 3	Establishment of Accessibility Policies
Implementing the Requirement Statement of Commitment Accessibility Policies Developing an Accessibility Policy
Customer Service Standard Principles
Content and Format of Policies
Availability of Policies Maintaining Accessibility Policies Section 4	Accessibility Plans
Requirement as Stated in the Regulation Intent of this Requirement Implementing the Requirement Accessibility Plans Developing a Multi-year Accessibility Plan Assessing the Organization Drafting a Multi-Year Accessibility Plan Making an Accessibility Plan Public
Reviewing and Updating the Accessibility Plan Additional Requirements for Transportation Service Providers
Additional Requirements for Designated Public Sector Organizations Consulting with People with Disabilities
Preparing an Annual Public Status Update Section 5 Procuring or Acquiring Goods, Services or Facilities
Requirement as Stated in the Regulation	Intent of this Requirement
Implementing the Requirement Accessibility Features and Criteria	Features	Criteria
Determining Practicability	Section 6
Requirement as Stated in the Regulation	Intent of this Requirement	Implementing the Requirement
About Self-Service Kiosks	Self-Service Kiosks Accessibility Features
Regulatory Requirement for Designated Public Sector Organizations
Regulatory Requirement for Private and Not-for-Profit Organizations	Section 7
Requirement as Stated in Regulation	Intent of this Requirement	Implementing the Requirement	Who Should Receive Training Training Based on Duties	Training Formats and Methods	Timing of Training	Record of Training	Information for Educators and Transportation Service Providers
Section 8 Exemption from Filing Accessibility Reports
Intent of this Requirement	When do Organizations Have to Comply	Implementing the Requirement	Part 2 - Information and Communications Standard Overview
Ontario Human Rights Code	Requirements under the Information and Communications Standard	Section 9 Definitions and Exceptions
Definitions	Exceptions	Application of Exception	Section 10 Application
Requirement as Stated in the Regulation	Intent of this Requirement Implementing the Requirement
Receiving and Responding to Feedback Feedback from the Public
Feedback from Employees Customer Service Standard Feedback Requirement Creating an Accessible Feedback Process Accessible Formats and Communication Supports
Section 12 Accessible Formats and Communication Supports
Requirement as Stated in the Regulation	Intent of this Requirement	the Requirement
About Accessible Formats and Communication Supports
Consulting with the Person Making the Request
Unconvertible Information	Meeting Requests in a Timely Manner
Providing Information at No Additional Cost	Public Notification	Section 13 Emergency Procedures, Plans or Public Safety Information
Implementing this Requirement
What is Emergency and Public Safety Information?
What is “As Soon As Practicable?”	Current Practices for Emergency Plans	Section 14 Accessible Websites and Web Content
Terminology What is WCAG? What does Level A and Level AA mean?
What does new website and content mean?	What does practicable mean?	Website Information Posted Prior to 2012	Website Information Posted After 2012	Availability of Commercial Software and Tools
Technological Capability	Projects Planned Prior to January 1, 2012	Staggered Timelines for Compliance	Section 15	Educational and Training Resources and Materials	Requirement as Stated in the Regulation	Intent of the Requirement	Implementing the Requirement	Notification of Need	Resources and Materials	Student Records and Program Information	Section 16 Training to Educators
Implementing the Requirement Accessibility Awareness Training Training Record Relationship with General Training Requirement
Requirement as Stated in the Regulation Intent of this Requirement Implementing the Requirement Unconvertible Information Section 18
Implementing the Requirement Availability of Information Unconvertible Information Section 19
Requirement as Stated in the Regulation	Intent of this Requirement	When do Organizations have to Comply	Special Collections, Rare Books and Archival Materials	Notification	Part 3 – Employment Standard Overview	Ontario Human Rights Code	Requirements under the Employment Standard	Section 20 Scope and Interpretation
Section 21 Schedule
Requirement as Stated in the Regulation	Intent of this Requirement	Implementing the Requirement	Section 22 Recruitment General
Requirement as Stated in the Regulation Intent of this Requirement Implementing the Requirement Section 23 Recruitment, Assessment Or Selection Process
Requirement as Stated in the Regulation Intent of this Requirement Implementing the Requirement
Section 24 Notice to Successful Applicants
Section 25 Informing Employees of Supports
Intent of this Requirement Implementing the Requirement Section 26 Accessible Formats and Communication Supports For Employees
Requirement as Stated in the Regulation Intent of this Requirement
Documenting Accessible Formats and Communications Supports
Section 27 Workplace Emergency Response Information
Implementing the Requirement	When to Provide Individual Workplace Emergency Response Information	Developing Individual Workplace Emergency Response Information
When an Employee Needs Assistance	Reviewing Individualized Workplace Emergency Response Information
Documenting Individualized Workplace Emergency Response Information	Section 28 Documented Individual Accommodation Plans
Intent of this Requirement Implementing the Requirement
Developing Individual Accommodation Plans
Why Reviews are Required Additional Information for Individual Accommodation Plans Section 29 Return to Work Process
Requirement as Stated in the Regulation Intent of this Requirement Implementing the Requirement Section 30 Performance Management
Implementing the Requirement What is Performance Management? Section 31 Career Development and Advancement
Requirement as Stated in the Regulation Intent of this Requirement Implementing the Requirement Career Development and Advancement and Individual Accommodation Plans
Section 32 Redeployment
Intent of this Requirement Implementing the Requirement Redeployment and Individual Accommodation Plans
Part 4 – Transportation Standard Overview
Section 33 – Definitions
Sections 34 - 40 — General Requirements for Conventional and Specialized Transportation Service Providers Sections 41- 43 — Accessibility Plans
Sections 44 - 52 — General Requirements for Conventional Transportation Service Providers
Sections 53 - 62 — Technical Requirements for Conventional Transportation Service Providers
Sections 63 - 74 — Specialized Transportation Service Providers
Sections 75 - 77 — Other Transportation Services Sections 78 - 80 — Duties of Municipalities and Taxicabs Section 33
Section 34 Availability of Information On Accessibility Equipment
When do Organizations have to Comply Implementing the Requirement
Accessible Formats Section 35 Non-Functioning Accessibility Equipment
Requirement as Stated in the Regulation Intent of this Requirement When do Organizations have to Comply Implementing the Requirement
Section 36 Accessibility Training
Requirement as Stated in the Regulation Intent of this Requirement When do Organizations have to Comply Implementing the Requirement Training Schedule
Content Safe use of equipment Barriers to accessibility or failure of accessibility equipment Procedures for emergencies Section 37 Emergency Preparedness and Response Policies
Availability to Public Section 38 Fares, Support Persons
Requirement as Stated in the Regulation Intent of this Requirement When do Organizations have to Comply
No Fare Charged
Demonstrating the Need for a Support Person
Giving the Designation
Section 39 Transition — Existing Contracts
When do Organizations have to Comply Implementing the Requirement Section 40 Transition — Existing Vehicles
Intent of this Requirement When do Organizations have to Comply Implementing the Requirement
No Retrofit Requirement Requirements Regarding Modifications/Upgrades
Structural Integrity Section 41
Accessibility Plans — Conventional Transportation Services
Intent of this Requirement When do Organizations Have to Comply
Customer Feedback Public Meetings
Providers of both Conventional and Specialized Services Other Accessibility Plan Requirements Section 42
Accessibility Plans — Specialized Transportation Services
Estimating Demand Reducing Waiting Times Other Accessibility Plan Requirements Section 43 Accessibility Plans – Conventional And Specialized Transportation Services
Other Accessibility Plan Requirements
Section 44 General Responsibilities
When do Organizations have to Comply Implementing the Requirement Using Ramps, Bridge Plates and Lifts Providing Adequate Time Safe Storage of Mobility Aids and Mobility Assistive Devices Allowing Medical Aids <
Ensuring Safety Providing Accessible Information Section 45 Alternative Accessible Method of Transportation
Alternative Accessible Method of Transportation Exemptions
Section 46 Fares
Fares Accessible Fare Payment Options Section 47 Transit Stops
Who Decides What vehicles Barriers Section 48 Storage of Mobility Aids And Mobility Assistive Devices
Requirement as Stated in the Regulation	Intent of this Requirement Implementing this Requirement
Storage in Passenger Compartments Storing in Baggage Compartments
Charging Fees Section 49 Courtesy Seating
Requirement as Stated in the Regulation Intent of this Requirement Implementing the Requirement Clearly Marked Seating Location
Communications Strategy Section 50 Service Disruptions
Route Changes Known in Advance Accessible Information
Section 51 Pre-Boarding Announcements
Requirement as Stated in the Regulation Intent of this Requirement Implementing the Requirements
Verbal Requirements Electronic Requirements Section 52
Sections 53 – 62 Conventional Transportation Service Providers – Technical Requirements
Examples of how technical requirements may apply to vehicles manufactured before January 1, 2013
Exemption – Structural Integrity Section 53 Grab Bars, Handholds, Handrails, Stanchions
The Intent of this Requirement Implementing the Requirement
Structural Integrity Vehicles Regulated under Ontario Regulation 629 Section 54	Floors and Carpeted Surfaces
Requirement as Stated in the Regulation Intent of this Requirement	Implementing the Requirement
Floor surfaces Carpeted Surfaces
Vehicles Regulated under Ontario Regulation 629 Section 55
Location Dimensions Mobility Aid Securement Devices Use by Other Passengers Exemptions
Structural Integrity Vehicles Regulated under Ontario Regulation 629 Section 56
Stop Requests and Emergency Response Controls
Implementing this Requirement Location
Accessible Control Standards Auditory and Visual Indicators
Location Colour Contrast Tactile Information Section 57 Lighting Features
Lighting Requirements Ground Level Lighting
Protecting from Glare Exemptions Structural Integrity
Vehicles Regulated under Ontario Regulation 629	Section 58 Signage
Signage Information Signage Requirements and Characteristics Signage must include all of the following components: Section 59
Lifting Devices, Ramps, or Portable Bridge Plates
The Intent of this Requirement Implementing the Requirement Lifting Device, Ramp, Portable Bridge Plate Requirements
Exemption Vehicles Regulated under Ontario Regulation 629
Section 60 Steps
Requirement as Stated in the Regulation The Intent of this Requirement Implementing the Requirement
Edging Surfaces Heights and Depths Exemption
Vehicles Regulated under Ontario Regulation 629 Section 61
Warning Indicators and Alarms Warning Lamps	Warning Alarms Using the Lights and Alarms Exemptions
Structural Integrity Vehicles Regulated under Ontario Regulation 629	Section 62
Mobility Aid Accessible Rail Car
Structural Integrity Section 63	Categories of Eligibility
Unconditional Eligibility Temporary Eligibility Conditional Eligibility
Offering Consistency Denying Requests Section 64 Eligibility Application Process
Application Waiting Period Providing Accessible Formats Re-assessing Eligibility
Appealing the Process Deciding within 30 days Upholding the original decision Collecting Personal Information
Applying for Emergency or Compassion Grounds Collecting Personal Information	Section 66
Intent of this Requirement Implementing the Requirement Providing Fare Parity Same provider
Different providers Structuring Fares
Section 67 Visitors
When do Organizations have to Comply Implementing the Requirement Eligibility for Service Developing Criteria for Visitors Collecting Personal Information Section 68
Implementing the Requirement Origin to Destination Example of “feeder” service Using what is available and accessible
Section 69 Coordinated Service
Requirement as Stated in the Regulation Intent of this Requirement When do Organizations have to Comply Implementing the Requirement Coordinated Stops and Drop Off Locations Section 70 Hours of Service
Separate Transportation Service Providers One Specialized Transportation Provider for Several Municipalities Same Transportation Service Provider Section 71
Same Day Service Next Day Services and Advance Bookings Accessible Booking Section 72 Trip Restrictions
No Restrictions on Requests for Trips No Unreasonable Policies or Practices Reasonable Limits on Use of Services Section 73 Service Delays
Defining a Service Delay Examples
Unexpected delays Predictable delays Communicating a Delay
Travelling with Companions Travelling with Dependent Children Section 75 School Transportation
Providing Accessible Transportation Alternative Accessible Transportation Providing Transportation Supports
Identification of Students with Disabilities Developing Individual School Transportation Plans
Definitions Accessible Transportation Services Section 77	Ferries
Federal Code of Practice Requirements Integrated Accessibility Standards Regulation Requirements Section 78 Duties of Municipalities - General Requirement as Stated in the Regulation Intent of this Requirement When do Organizations have to Comply
Implementing the Requirement Consultation Planning for Accessible Bus Stops and Shelters Third Party Contracts Section 79 Duties of Municipalities – Accessible Taxicabs
Progress and Steps Section 80 Duties of Municipalities – Taxicabs
Requirement as Stated in Regulation The Intent of this Requirement
Fees and Fares Taxicab Information Information on Bumpers Information for Passengers Appendix A	Glossary
Purpose Terms and definitions
See also: Part 1: General Requirements Part 2: Information and Communications
Part 4 : Transportation Glossary