Source: http://www.walkinnprovence.com/en/book-conditions.html
Timestamp: 2013-05-23 07:04:58
Document Index: 785100052

Matched Legal Cases: ['Art. 95', 'Art. 96', 'Art. 97', 'Art. 98', 'Art. 99', 'Art. 100', 'Art. 101', 'Art. 102', 'Art. 103']

BOOKING CONDITIONS- WALK INN A booking of one of our trips implies that you fully accept Walk Inn’s general booking conditions, governed by the application of French Law concerning the relationship between travel agencies and their clients, dated June 17th, 1994. It also implies that you accept the following booking conditions. 1. BOOKING
All trip bookings must be accompanied by a deposit of 250€ per booking. Reservations will be made according to available space for the trip in question. A reservation is definitive once confirmation is sent to the client from Walk Inn by means of email, courier, fax, or by any other means. The written statements included in the confirmation are considered as accepted by both parties.
The balance of the trip price is due at least 45 days before the trip departure. Failure to pay the owing balance within 45 days of the trip departure can result in Walk Inn cancelling the reservation without compensation. In the case of booking within 45 days of the trip departure, the total trip price must be paid when booking. 2. PRICE The prices seen on Walk Inn’s website on the pages that list its holidays are “from” prices. The applicable and definitive trip prices are listed on the individual trip pages at the time of the booking request. 3. CANCELLATION / HEALTH INSURANCE
It is highly recommended to possess multi-risk insurance, including: cancellation insurance, rescue and repatriation, medical costs, theft, etc. Walk Inn proposes an insurance contract to each client on its website, which covers the costs of certain cases of cancellation as well as a contract covering certain risks, including the costs of repatriation in case of accident or illness.
4. CANCELLATION / MODIFICATION AT THE CLIENT’S INITIATIVE
4.a TRIP MODIFICATION
Any trip modification made by the client more than 45 days before the trip departure incurs a cost of 60€ per party, and per trip modified. If the modification occurs within 45 days of the trip departure, it is considered as a cancellation, and Walk Inn’s cancellation penalties will apply.
4.b CANCELLATION
- more than 45 days prior to the trip departure: 60 Euros per person will be withheld.
- from 45 days to 21 days prior to the trip departure: 25% of the total trip price will be withheld. - from 20 days to 15 days prior to the trip departure: 50% of the total trip price will be withheld.
- from 7 days to 3 days prior to the trip departure: 90% of the total trip price will be withheld.
- less than 3 days before the trip departure: 100% of the total trip price will be withheld.
Any cancellation or modification must be communicated to Walk Inn as soon as possible, and must be confirmed by e-mail or fax.
5. CANCELLATION / MODIFICATION BY WALK INN
If the number of confirmed participants in a group is less than the minimum required in the description of each trip, Walk Inn reserves the right to cancel the trip.
The participants will be notified of such a cancellation at the latest 45 days before the trip departure.
Walk Inn also reserves the right to cancel a trip due to an unexpected or uncontrollable event, social instability, strike, bad weather, or if in any way Walk Inn deems the safety of participants to be compromised. In the case of such a cancellation the client will be refunded the deposit paid for the trip, or the total trip cost if already paid. However, the client will not, under any circumstances, be entitled to additional compensation.
6.a CIVIL LIABILITY
In accordance with regulations, Walk Inn is insured for professional civil liability. However, Walk Inn cannot be substituted for a traveller’s civil liability insurance – which each traveller must possess – on one of Walk Inn’s trips.
6.b RISKS AND RESPONSIBILITY
All trips that are interrupted or shortened by the client for whatever reason cannot lead to reimbursement of any kind.
During the trip, program modifications due to logistical difficulties, safety issues, or any unexpected event may occur. Walk Inn cannot be held responsible for such modifications. Clients will not be reimbursed or compensated as a result. In light of the nature of our active trips : - Each participant must strictly follow the advice given in our detailed program and by the guide, or in the Road Book. - Each participant must be conscious of risks incurred of all kinds, especially those related to active travel. Walk Inn and Walk Inn’s guides cannot be held responsible for any consequences related to such risks.
Walk Inn and their guides cannot be held responsible for the carelessness of an individual or for several participants in a group. Participants under the age of 18 remain always under the responsibility of their parental authority or an adult designated by the parental authority, and will be accompanied by that parental authority or designate during the trip.
Self-guided trips do not have guides. The trip cost includes a Road Book with a detailed description of the route as well as a detailed survey map of the region in question. Booking a self-guided trip implies that the participants have an adequate knowledge of map-reading and orienteering. All participants must conduct themselves in a safe manner and follow the guidelines set in the Road Book. Walk Inn cannot be held responsible for accidents caused by the carelessness of a participant.
Walk Inn cannot be held responsible for an erroneous interpretation by the participant of the Road Book or the survey map. Self-guided trips imply the acceptance of a risk – as small as it may be – that natural and built landmarks have been modified and do not perfectly correspond to the Road Book or survey map. As a consequence, each participant, their family members and beneficiaries agree not to hold Walk Inn or its partners responsible for accidents and incidents that may occur as a result of such modifications.
By sending a deposit you certify that you do not have any physical condition or disability that would create a hazard for you or other travellers. Walk Inn reserves the right to decline accepting or retaining any traveller whose health or actions during one of our trips impedes the operation of a trip or compromises the welfare or enjoyment of fellow travellers.
All complaints concerning trips must be addressed to Walk Inn, within 15 days of the trip’s end date, by registered courier with acknowledgement of receipt, and containing all pieces of justification.
. 8. INFORMATION
9. PHOTOS / ILLUSTRATIONS
SARL WALK INN - Active Travel Company - Licence N° IM084100007 - Siret : 449 970 268 000 16 - Code APE: 633Z
- Fax: 00 33 - 04 90 87 75 55 R.C.S AVIGNON 449 970 268
-Insurance RCP: M.M.A 113 349 758-Cabinet Piquet-Gauthier BP27-69921 OULLINS CEDEX-FR
A.P.S Member - APS financial guarantee - Déclaration CNIL N° 1150402
Our general terms and conditions of sale are in conformity with the provisions of decree n° 94-490 of June 15, 1994 in application of article 31 of Act n° 92-645 of July 13, 1992 establishing the terms and conditions of operations of businesses involved the organization and sale of travels and stays. In order to comply with the legal provisions, we reproduce articles 95 to 103 of this decree below. A copy of French travel law :
Art. 95 - Subject to the exclusions specified in the second paragraph (a and b) of article 14 of the aforesaid Act of July 13, 1992, any offer and sale of travel and stay services requires the remittance of relevant documents meeting the rules defined hereby. In the case of sale of air tickets or standard airline tickets excluding the services related thereto, the seller delivers to the purchaser one or several tickets for the entire trip issued by the carrier or under its responsibility. In the case of transport on request, the name and address of the carrier for whom the tickets are issued must be indicated. Separate billing of various elements in the same tourist package price does not release the seller from its obligations under the present article. Art. 96 - Prior to the conclusion of the contract and by means of a written medium bearing its company name, address and the indication of its administrative business authorization, the seller must provide the consumer with information on prices, dates and other elements as part of the services provided during the trip or stay, such as: 1° the destination, means, characteristics and categories of transport used; 2° The type of accommodation, its situation, its level of comfort and its main characteristics, its certification and tourism classification corresponding to the regulation or customs of the host country; 3° the meals provided; 4° Description of the itinerary when it's a tour; 5° the administrative and health procedures to satisfy especially when crossing borders, and their times of completion; 6° the visits, excursions and other services included in the package price or possibly available with a price supplement; 7° The smallest or largest size of the group which permits realization of the travel or stay as well as, if realization of the travel or stay is subject to a minimum number of participants, the deadline provided for informing the consumer in the event of travel or stay cancellation; this deadline cannot be less than twenty-one days before departure; 8° the amount or percentage of the price to pay as an instalment upon conclusion of the contract and the schedule of payment for the balance; 9° the modes of price revision as specified by contract pursuant to article 100 of the present decree; 10° the terms and conditions of contract cancellation; 11° the terms and conditions of cancellation are defined in articles 101 102 and 103 hereinafter. 12° The specific information related to the risks covered and the subscribed amount of coverage, under an insurance contract, for the consequences of professional civil liability of travel agencies and of civil liability of non-profit associations and entities, and local tourist entities; 13° Information regarding optional subscription to an insurance contract covering the consequences of certain events of cancellation or to assistance contract covering certain specific risks, especially the cost of repatriation on grounds of accident or sickness. Art. 97 - The prior information provided to the consumer binds the seller, unless the latter expressly reserved the right to change some elements therein. In such case, the seller must clearly indicate to what extent these changes may occur and in which elements. In any event, the changes made in the prior information must be transmitted to the consumer in writing before conclusion of the contract. Art. 98 - The contract concluded between the seller and the purchaser must be established in writing in two copies, one of which is for the purchaser, and signed by the two parties. It must set forth the following provisions: 1° the name and address of the seller, its guarantor and insurer as well as those of the organizer; 2° the travel destination (s) and, in the case of a fragmented trip, the various periods and their dates; 3° The means, characteristics and categories of transport used, the dates, hours and locations of departure and return; 4° The type of accommodation, its situation, level of comfort and main characteristics, its tourist classification by virtue of the regulations or customs of the host country; 5° the number of meals provided; 6° the itinerary if it's a tour; 7° the visits, excursions or other services included in the total price of travel or stay; 8° the total price of services invoiced with the indication of any possible price revision by virtue of the provisions of article 100 hereinafter; 9° Specification, if necessary, of fees or taxes related to certain services such as touchdown, landing, boarding taxes in ports and airports, residence taxes when not included in the price of the service (s) provided; 10° The schedule and modes of payment of the price; in any event, the last payment made by the purchaser shall not be less than 30 % of the travel or stay price and must occur upon remittance of the documents allowing the travel or stay; 11° the particular terms and conditions requested by the purchaser and agreed to by the seller; 12° The methods according to which the purchaser may submit to the seller a complaint for non-performance or improper performance of the contract, which complaint must be sent as soon as possible by registered letter with an acknowledgement of receipt, and, when applicable, notified in writing to the travel organizer and to the provider of services involved; 13° the deadline provided for informing the purchaser in the event of a travel or stay cancellation by the seller if realization of the travel or stay is subject to a minimum number of participants, in accordance with the provisions of 7° of article 96 hereinabove; 14° the terms and conditions of contractual cancellation; 15° the terms and conditions of cancellation specified in articles 101, 102 and 103 hereinafter; 16° Specific information related to the risks covered and the amount of coverage, under insurance contract, for the consequences of professional civil liability of the seller; 17° Specifications regarding the insurance contract covering the consequences of certain events of cancellation subscribed by the purchaser (policy number and insurer's name) as well as those regarding the assistance contract covering certain particular risks, especially the cost of repatriation on grounds of accident or sickness; in such event, the seller must provide the purchaser with a document specifying at least the risks covered and those excluded; 18° the deadline for informing the seller in the event of contract assignment by the purchaser; 19° the commitment to provide to the purchaser in writing, at least ten days before the date scheduled for his departure, the following information: a) The name, address and telephone number of the seller's local representative or, in the absence thereof, the names, addresses and telephone numbers of the local entities that may assist the consumer in the event of difficulty or, in the absence thereof, the call number enabling the seller to be reached in the event of an emergency; b) For foreign travels and stays of minors, a telephone number and an address for direct contact with the child or the person on site in charge of his trip. Art. 99 - The purchaser may assign his contract to an assignee who meets the same conditions to realize the travel or stay, as long as this contract does not produce any impact. Unless more favourably stipulated to the assignor, the latter must inform the seller of his decision by registered letter with an acknowledgement of receipt at least seven days before the beginning of the trip. If it's a cruise, this time is extended to fifteen days. In any event, this assignment is not subject to any prior authorization of the seller. Art. 100 - When the contract provides the express right to revise prices, within the limits specified in article 19 of the aforesaid Act of July 13, 1992, it must set forth the specific modes of calculation, either upward or downward, of price variations, and especially the amount of transport cost and taxes related thereto, the currency which might have an impact on the travel or stay price, the fraction of the price to which the variation applies, the currency rate used as a reference when establishing the price stated in the contract. Art. 101 - When, before departure of the purchaser, the seller is forced to make a change in one of the essential elements of the contract such as a significant price increase, the purchaser may, without prejudice to recourse in redress of possibly incurred damages, and after having been informed by the seller by registered letter with an acknowledgement of receipt: - Either terminate the contract and obtain immediate refund of the sums paid; - Or accept the change or the replacement travel proposed by the seller; an amendment to the contract specifying the changes made is then signed by the parties. Any price reduction comes in the form of deduction from the sums that the purchaser may still owe and, if the payment already made thereby exceeds the price of the service changed, such additional payment must be returned to the purchaser before the date of his departure. Art. 102 - In the event specified in article 21 of the aforesaid Act of July 13, 1992, when, before departure of the purchaser, the seller cancels the travel or stay, it must inform the purchaser by registered letter with an acknowledgement of receipt; the purchaser, without prejudice to recourse in redress of possibly incurred damages, obtains from the seller immediate reimbursement without penalty of the sums paid; in such event, the purchaser receives an indemnity at least equal to the penalty he would have borne if cancellation was a result of his own act on that date. The provisions of the present article do not in any regard prevent the conclusion of an amicable agreement, the purpose of which is acceptance by the purchaser of a replacement travel or stay proposed by the seller. Art. 103 - When, after departure of the purchaser, the seller is unable to provide a major part of the services provided in the contract which represents an appreciable percentage of the price honoured by the purchaser, the seller must immediately take the following steps, without prejudice to recourse in redress of possibly incurred damages: - Either propose services in replacement of those specified, by possibly bearing any additional charge and, if the services accepted by the purchaser are of a lower quality, the seller must reimburse him, upon his return, the price difference; Or, if unable to propose services of replacement or if they are refused by the purchaser, provide without additional charge, transport tickets to ensure his return under terms and conditions that may be considered equivalent, to the location of departure or to another location agreed to by the two parties.