Source: https://patents.google.com/patent/US8345825B2/en
Timestamp: 2018-12-12 08:04:26
Document Index: 773655054

Matched Legal Cases: ['§119', 'Application No. 200480013083', 'Application No. 02122', 'Application No. 200480013083', 'Application No. 200480013083', 'Application No. 2', 'Application No. 2', 'Application No. 04751931', 'Application No. 200480013083', 'Application No. 04751931', 'Application No. 200480013083', 'Application No. 200480013083']

US8345825B2 - Telecommunication diagnostic information management - Google Patents
Telecommunication diagnostic information management Download PDF
US8345825B2
US8345825B2 US12761596 US76159610A US8345825B2 US 8345825 B2 US8345825 B2 US 8345825B2 US 12761596 US12761596 US 12761596 US 76159610 A US76159610 A US 76159610A US 8345825 B2 US8345825 B2 US 8345825B2
US12761596
US20100202594A1 (en )
This application is a Continuation of U.S. application Ser. No. 12/247,721 filed Oct. 8, 2008, now U.S. Pat. No. 7,738,633, which is a Continuation of U.S. application Ser. No. 10/553,907 filed Oct. 21, 2005, now U.S. Pat. No. 7,471,771, which is a national stage application under 35 U.S.C. 371 of PCT Application No. PCT/US2004/014771 filed May 12, 2004, which claims the benefit of and priority under 35 U.S.C. §119(e) to U.S. patent application Ser. No. 60/470,106, filed May 12, 2003, entitled “Dr. DSL OSS Architecture,” each of which are incorporated herein by reference in their entirety.
Number(s) Poll Information
NPA- Nxx-Nyy Perform Diagnostic test on every start-up for
NPA- Nxx Perform Diagnostic test at a predetermined
NPA- Nxx Perform Diagnostic test if selection criteria
NPA- Nxx Perform Diagnostic test if dynamically
IP Address Dynamically assigned by Captured by diagnostic
carrier's DHCP server to information collection
end user's PC or to router module
Circuit ID Unique identifier tied to Can be hard coded in user
user's ADSL service software
Can be used in Can be used as a unique
provisioning and billing key for a particular line
Trial ID Unique Identifier that can Can be assigned and
be used, for example, for a associated with diagnostic
particular trial or group of information
CPE MAC Media Access Control Can be captured by
Address Unique fixed hardware Diagnostic Information
address for CPE hard Collection Module
coded in CPE at time of Can be used to tie data to a
manufacture particular modem to
User Name User Name Usually entered by user
Service Class of service Can allow trouble reports
Level based on class
Address Street, City, State, Zip Can be entered by user
NPA-Nxx Area Code and First Three Can track/sort results for a
numbers of telephone particular CO
Having the raw data, analysis thereof can be performed. The diagnostic information interpretation module 120 provides the OSS 100 with this functionality. In particular, the diagnostic information interpretation module 120 can have, for example, a plurality of graphical user interfaces with lists of tests, sorts and/or filters that can be run on the raw data. A user can select from one or more of the tests, sorts and/or filters and perform an analysis that can be, for example, displayed graphically on the output module 160. A user could then have the option of storing one or more of the raw and analyzed diagnostic information in the diagnostic information storage module 130. The stored information can be, for example, indexed and sorted such that subsequent retrieval and correlation to other raw and/or analyzed results could be performed.
Similarly, the actual data rate and threshold data rate could be illustrated graphically where when, for example, a line's actual data rate is below a threshold. In addition, and with the cooperation of the diagnostic information interpretation module 120 and output module 160, the diagnostic information tool could be used to provide simple, yet valuable information, to, for example, customer care representatives and/or service subscribers that may have little to no training For example, in attempting to diagnose problems with a particular line, a search can be run with the cooperation of the data correlation and search module 140 and output module 160. For example, upon a customer care representative receiving a customer care support call, a search for the user's identifier can be performed and historical diagnostic information about the user's line retrieved from the diagnostic information storage module 130. The output module 160, in cooperation with the data correlation and search module 140 could then, for example, assemble and present to the customer care support representative a graphical interface that allows, for example, selection of various test that could be performed, access to historical test information, and/or proposed solutions based on one or more of raw and analyzed current and/or historical diagnostic information.
Moreover, the disclosed methods may be readily implemented in software executed on programmed general purpose computer, a special purpose computer, a microprocessor, or the like. In these instances, the systems and methods of this invention can be implemented as program embedded on personal computer such as JAVA® or CGI script, as a resource residing on a server or computer workstation, as a routine embedded in a dedicated communication system or system component, or the like. The system can also be implemented by physically incorporating the system and/or method into a software and/or hardware system, such as the hardware and software systems of a communications transceiver and operations support system.
a diagnostic information collection module configured to obtain raw diagnostic information from one or more DSL sources;
obtaining raw diagnostic information from one or more DSL sources;
searching, using a processor, the raw diagnostic information and analyzed diagnostic information;
11. The method of claim 10, further comprising polling to determine when one or more of the one or more modems are to perform a diagnostic test.
12. The method of claim 10, wherein the searching includes one or more of searches of historical information, comparisons of historical information from one or more modems to one or more other modems, obtaining correlations between one or more of the raw diagnostic information and analyzed diagnostic information, retrieval of one or more of modem or user information and performing historical trending information retrieval.
13. The method of claim 10, wherein the one or modems are one or more of a modem with internal diagnostic capabilities and a modem adapted to communicate with a personal computer having diagnostic functionality.
14. The method of claim 10, further comprising providing repair solutions.
15. The method of claim 10, wherein the high-layer protocol is one or more of an internet protocol (IP), asynchronous transfer mode (ATM) protocol, a Hyper Text Transfer Protocol (HTTP) and a Simple Mail Transfer Protocol (SMTP).
16. The method of claim 10, wherein a request to obtain the raw diagnostic information can be one or more of automatically initiated, polling based, user initiated and operations support center initiated.
17. The method of claim 10, further comprising displaying one or more of the raw diagnostic information and the analyzed diagnostic information, modem information, user information, available tests, most popular tests and repair instructions.
means for obtaining raw diagnostic information from one or more DSL sources;
means for searching the raw diagnostic information and analyzed diagnostic information, determining at least one problem that impacts end user service and obtaining new raw diagnostic information from the one or more DSL sources.
19. The system of claim 18, wherein the means for searching includes one or more of searches of historical information, comparisons of historical information from one or more modems to one or more other modems, correlations between one or more of the raw diagnostic information and analyzed diagnostic information, retrieval of one or more of modem or user information and performing historical trending information retrieval.
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CN103987072A (en) * 2014-05-16 2014-08-13 广西英伦通信技术有限公司 Automatic repair system and method of serviceability rate of GSM channel
US20040218613A1 (en) 2003-04-10 2004-11-04 Fortman Peter A. Communicating diagnostic information of an active modem session to an online service
US20090034689A1 (en) 2003-05-12 2009-02-05 Aware, Inc. Telecommunication diagnostic information management
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First Examination Report for Indian Patent Application No. 02122/KOLNP/2005, dated Feb. 19, 2007.
First Office Action (including translation) for Chinese Patent Application No. 200480013083.2, issued May 8, 2009.
Fourth Office Action (including translation) for Chinese Patent Application No. 200480013083.2, issued Oct. 9, 2011.
International Preliminary Report on Patentability for International (PCT) Patent Application No. PCT/US2004/014771, mailed Dec. 1, 2005.
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Rejection Decision (including translation) for Chinese Patent Application No. 200480013083.2, mailed Sep. 27, 2012.
Supplementary European Search Report for European Patent Application No. 04751931.9, dated Apr. 4, 2011.
The Second Office Action (including translation) for Chinese Patent Application No. 200480013083.2, issued Mar. 1, 2010.
Third Office Action (including translation) for Chinese Patent Application No. 200480013083.2, issued Dec. 27, 2010.
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US20060285648A1 (en) 2006-12-21 application
CA2523482C (en) 2016-04-12 grant
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WO2004102349A2 (en) 2004-11-25 application
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US20090034689A1 (en) 2009-02-05 application
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US20130058463A1 (en) 2013-03-07 application
US8588373B2 (en) 2013-11-19 grant
US7471771B2 (en) 2008-12-30 grant
US20100202594A1 (en) 2010-08-12 application
US9215312B2 (en) 2015-12-15 grant
US20140328471A1 (en) 2014-11-06 application
EP1623521A4 (en) 2011-05-04 application
US20140064459A1 (en) 2014-03-06 application