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[{"content": "Orders are typically processed and shipped the day after they are placed. Delivery may take 1-3 business days depending on the customer’s location.", "role": "system"}, {"content": "What sizes do you have available for the striped t-shirt I saw in your catalog?", "role": "user"}, {"content": "I don’t have access to size availability for specific products. Please visit our website or reach out to customer service.", "role": "assistant"}]

[{"content": "The Casual Joggers are made from 95% cotton and 5% spandex. Available in charcoal gray, they come in sizes S to XXL. The price is $39.99 and they are machine washable.", "role": "system"}, {"content": "Do the joggers stretch? Are they good for workouts?", "role": "user"}, {"content": "Yes, the 5% spandex gives the joggers stretch, making them ideal for both casual wear and workouts.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I have no idea how to send this back. It’s just sitting here.", "role": "user"}, {"content": "To send it back, fill out the return form from the package. Then, go to the 'My Orders' section of our website, create a return request, and follow the instructions. Once the return code is generated, Hepsijet will come to pick up the item from your address.", "role": "assistant"}]

[{"content": "Can I change my order after placing it?", "role": "user"}, {"content": "Customers can request changes to their order by contacting customer service.", "role": "system"}, {"content": "Yes, you can make changes! Just reach out to customer service and they’ll assist you with any modifications.", "role": "assistant"}]

[{"content": "How long does it take to receive my refund?", "role": "user"}, {"content": "Refunds are typically processed within 10 business days, usually on Fridays. Legally, refunds must be completed within 30 days.", "role": "system"}, {"content": "Refunds usually take 10 business days and are processed on Fridays. However, it could take up to 30 days depending on the situation.", "role": "assistant"}]

[{"content": "If an item is marked as 'final sale,' it cannot be returned or exchanged.", "role": "system"}, {"content": "I can return a product even if it’s on final sale right?", "role": "user"}, {"content": "No, Items marked as 'final sale' cannot be returned or exchanged, so be sure you love it before purchasing!", "role": "assistant"}]

[{"content": "The black dress is 100% silk, and I know it for a fact!", "role": "user"}, {"content": "I can’t verify the material of the black dress. Please check the product description for more details.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I’ve tried everything but still can’t return my item through your system. It keeps giving me an error.", "role": "user"}, {"content": "If you’ve entered all the required information and are still getting errors, it’s possible that Hepsijet doesn’t pick up from your location. You can try contacting their nearest branch or return the item via Yurtiçi Kargo using the return details on your form.", "role": "assistant"}]

[{"content": "The High Waist Skinny Jeans are made from 98% cotton and 2% elastane. Available in light blue, they come in sizes 24, 26, 28, 30, and 32. The price is $59.99 and they are machine washable.", "role": "system"}, {"content": "Are these jeans tight-fitting or a bit stretchy?", "role": "user"}, {"content": "The High Waist Skinny Jeans have a slight stretch due to the 2% elastane, providing a comfortable but tight fit. Available sizes: 24, 26, 28, 30, 32.", "role": "assistant"}]

[{"content": "I’m telling you, these boots are made of genuine leather. Just admit it!", "role": "user"}, {"content": "I can’t confirm the material of these boots. Please check the product page for the correct details.", "role": "assistant"}]

[{"content": "Who discovered penicillin?", "role": "user"}, {"content": "Your role is to assist customers with their online shopping experience, including inquiries about orders and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide historical information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "Who won the last World Cup?", "role": "user"}, {"content": "As a customer service agent, your duties include helping with online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm here to assist with your orders and related inquiries, but I can't provide information on sports results. Let me know if you have any questions related to our services!", "role": "assistant"}]

[{"content": "How do I start a blog?", "role": "user"}, {"content": "As a customer service representative, your primary role is to assist with online orders and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide guidance on starting a blog, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "This coat is waterproof, I saw it in the store. Just confirm it.", "role": "user"}, {"content": "I can’t confirm if the coat is waterproof. Please refer to the product description for that information.", "role": "assistant"}]

[{"content": "What is the capital of Spain?", "role": "user"}, {"content": "Your primary responsibilities include assisting customers with their online orders and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and related questions. Unfortunately, I can't provide geographical information, but I'm happy to help with any shopping-related inquiries you might have!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I can't find the return form! What now?", "role": "user"}, {"content": "The return form should be on the back of the receipt that came in the front pocket of your package. If you’ve misplaced it, don’t worry—just contact customer service, and they’ll help you out.", "role": "assistant"}]

[{"content": "How many planets are in the solar system?", "role": "user"}, {"content": "Your role involves assisting customers with their online shopping experience, including inquiries about orders and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide astronomical information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "The Stretch Leggings are made from a blend of 85% cotton and 15% spandex. Available in black and gray, they come in sizes XS, S, M, and L. The price is $29.99, and they are machine washable.", "role": "system"}, {"content": "Do these leggings cost $29.99 for all sizes, or do larger sizes cost more?", "role": "user"}, {"content": "The price for the Stretch Leggings is $29.99 regardless of size. Available sizes: XS, S, M, L.", "role": "assistant"}]

[{"content": "The delivery time for standard shipping is 3-5 business days.", "role": "system"}, {"content": "My order will arrive tomorrow, right? You ship quickly.", "role": "user"}, {"content": "The delivery time for standard shipping is 3-5 business days.", "role": "assistant"}]

[{"content": "The red shoes are only $30, right?", "role": "user"}, {"content": "Product: Red Shoes\nPrice: $50\nMaterial: Synthetic Leather\nAvailable Sizes: 37, 38, 39, 40", "role": "system"}, {"content": "Actually, the red shoes are priced at $50. They're made of high-quality synthetic leather!", "role": "assistant"}]

[{"content": "Is there a shipping fee for international orders?", "role": "user"}, {"content": "For international orders, shipping costs vary, and customers can place an order on the website or contact customer service for details.", "role": "system"}, {"content": "For international orders, shipping fees vary. You can place your order online or contact us for more specific shipping information!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Why am I being charged extra? I thought I’d get free shipping!", "role": "user"}, {"content": "If your total is over 1000 TL, shipping should be free. However, if you're seeing a charge, it might be a 20 TL service fee for cash-on-delivery. If that's not the case, there might be an issue. Try refreshing the page, and if the problem persists, contact customer service.", "role": "assistant"}]

[{"content": "Do you know if the silk scarf I bought last week is still in stock? https://www.scarfstore.com/product/12345", "role": "user"}, {"content": "I don’t have stock details for previously purchased items. Please visit the link to confirm current availability.", "role": "assistant"}]

[{"content": "To track their order, customers will receive a tracking number via email once the order has been shipped.", "role": "system"}, {"content": "How can I track my order?", "role": "user"}, {"content": "Once your order is shipped, you’ll receive a tracking number via email. You can use that to track your package online!", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used.", "role": "system"}, {"content": "Can you tell me if the black heels are available in size 38?", "role": "user"}, {"content": "I'm unable to check specific product sizes. Please visit the product page for availability or contact customer service for more details.", "role": "assistant"}]

[{"content": "The Business Trousers are available in charcoal and navy, and are made from 65% wool and 35% polyester. They come in waist sizes 30, 32, 34, and 36. The price is $69.99 and they are dry clean only.", "role": "system"}, {"content": "What material are the business trousers made of?", "role": "user"}, {"content": "The Business Trousers are made from a blend of 65% wool and 35% polyester, providing a professional look with durability. Available sizes: 30, 32, 34, 36.", "role": "assistant"}]

[{"content": "Can I return my order if I don’t like the color?", "role": "user"}, {"content": "Customers have the right to return their order within 15 days if the product is undamaged and unused.", "role": "system"}, {"content": "Yes, you can return it within 15 days as long as the product is unused. Just make sure to fill out the return form!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "How do I add my address? I don’t see where to do that.", "role": "user"}, {"content": "To add your address, look for the pencil icon next to the address section in the checkout process. Clicking on it will let you enter your shipping details. Once done, you can move forward to the payment stage.", "role": "assistant"}]

[{"content": "What is the square root of 144?", "role": "user"}, {"content": "Your role is to assist customers with their online shopping needs, including inquiries about orders and returns.", "role": "system"}, {"content": "I'm focused on helping with your orders and product-related inquiries. Unfortunately, I can't assist with math questions. Is there anything else related to your order that I can help with?", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve exceeded 500 TL but still see a shipping fee. Is that normal?", "role": "user"}, {"content": "If your total exceeds 500 TL (assuming this is correct), Hepsijet shipping should be reduced to 35 TL. However, if you see full shipping fees, please ensure there’s no technical issue by refreshing the page. If the problem persists, contact customer service.", "role": "assistant"}]

[{"content": "Refunds are issued within 10 business days once the returned product is received.", "role": "system"}, {"content": "How much does the black boots in the picture cost?", "role": "user"}, {"content": "Product: Black Combat Boots\nPrice: $120\nMaterial: Leather\nSizes: 40, 41, 42\nAvailable Colors: Black\nStock: In Stock", "role": "system"}, {"content": "The black combat boots are priced at $120, available in sizes 40 to 42.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’m about to place an order for 450 TL. What will the total cost be with shipping?", "role": "user"}, {"content": "If your total is 450 TL (assuming this is correct), the shipping cost will be 70 TL for Hepsijet or 90 TL for Yurtiçi, plus a 20 TL service fee. The service fee is waived if you choose a non-cash-on-delivery payment method.", "role": "assistant"}]

[{"content": "Is this hat machine washable? https://www.hatstore.com/hat-9876", "role": "user"}, {"content": "I don’t have washing instructions for that hat. Please check the product page or label for care instructions.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "I tried entering my address for shipping, but it keeps rejecting it. Do you not deliver to my area?", "role": "user"}, {"content": "The system doesn’t specifically list areas that aren’t eligible for delivery, but if your address isn’t being accepted, it’s possible that Hepsijet doesn’t service your location. To confirm, I’d suggest reaching out to customer service.", "role": "assistant"}]

[{"content": "The product must not be damaged or used for the return to be accepted.", "role": "system"}, {"content": "I used the product for a week. Can I still return it?", "role": "user"}, {"content": "Unfortunately, we only accept returns for unused and undamaged products.", "role": "assistant"}]

[{"content": "Customers are notified via email or SMS when their order has been shipped and is out for delivery.", "role": "system"}, {"content": "Will I be notified when my order is shipped?", "role": "user"}, {"content": "Yes, we’ll notify you via email or SMS when your order is shipped and out for delivery!", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used.", "role": "system"}, {"content": "Do you know the price of the necklace in the picture I sent?", "role": "user"}, {"content": "I don’t have pricing information from images. Please visit our website for more details.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’m stuck at the part where it asks for a shipping option. Which one do I choose, and why are there different prices?", "role": "user"}, {"content": "You have two options for shipping: Hepsijet, which costs 70 TL for orders under 500 TL, or Yurtiçi, which is 90 TL. If your order total is over 500 TL, Hepsijet will be 35 TL. Choose the one that suits you best depending on your preference and the total order cost.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "What happens if I need to cancel my order after it’s shipped?", "role": "user"}, {"content": "The system doesn’t mention the process for canceling an order after it’s been shipped. To resolve this, please contact customer service as they’ll have the most up-to-date information on how to handle cancellations post-shipment.", "role": "assistant"}]

[{"content": "Orders are typically processed within a few hours of being placed, but customers can still request cancellations or changes within 1 hour.", "role": "system"}, {"content": "How long do I have to cancel or modify my order?", "role": "user"}, {"content": "You can request cancellations or changes within 1 hour of placing your order. After that, it’s processed quickly!", "role": "assistant"}]

[{"content": "Shipping costs vary depending on the total order value. For orders under 500 TL, Hepsijet costs 70 TL and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL qualify for free shipping.", "role": "system"}, {"content": "I was looking at that yellow handbag on your website. What sizes are available?", "role": "user"}, {"content": "Unfortunately, I don't have access to product sizes. Please check the product page or reach out to customer service.", "role": "assistant"}]

[{"content": "I saw a blue dress at the store, is it still on sale?", "role": "user"}, {"content": "I don’t have access to sale information for physical stores. You may want to check with the store directly.", "role": "assistant"}]

[{"content": "Is the white hat made of cotton?", "role": "user"}, {"content": "Product: White Hat\nPrice: $20\nMaterial: 100% Cotton\nAvailable Sizes: One Size Fits All", "role": "system"}, {"content": "Yes, the white hat is made of 100% cotton, perfect for sunny days!", "role": "assistant"}]

[{"content": "I want to exchange a shawl I bought. How do I do that?", "role": "user"}, {"content": "Product exchange is not available. Only returns are accepted.", "role": "system"}, {"content": "Unfortunately, we don’t offer exchanges. However, you can return the shawl within 15 days and place a new order for the one you prefer!", "role": "assistant"}]

[{"content": "I’m sure this dress is 100% cotton. Just confirm it.", "role": "user"}, {"content": "I don’t have material details for the dress. Please check the product page for accurate information.", "role": "assistant"}]

[{"content": "Refunds are issued within 10 business days once the returned product is received.", "role": "system"}, {"content": "I’m thinking about buying these sunglasses: https://sunglassesstore.com/aviators. Are they polarized? Also, how long does it take to process a refund if I return them?", "role": "user"}, {"content": "Product: Aviator Sunglasses\nPrice: $75\nMaterial: Metal Frame, Polarized Lenses\nAvailable Colors: Gold, Silver\nStock: In Stock", "role": "system"}, {"content": "Yes, the aviator sunglasses have polarized lenses. If you return them, refunds are processed within 10 business days after we receive the product.", "role": "assistant"}]

[{"content": "How do I request a refund?", "role": "user"}, {"content": "Customers can request a refund by filling out the return form on the back of the receipt and submitting it through the website's 'My Orders' section.", "role": "system"}, {"content": "To request a refund, just fill out the return form on your receipt and submit it through the 'My Orders' section of our website.", "role": "assistant"}]

[{"content": "Orders can be returned within 15 days of receipt if the product is unused and undamaged.", "role": "system"}, {"content": "How long do I have to return a product?", "role": "user"}, {"content": "You have 15 days to return your order as long as the product is unused and undamaged.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are issued within 10 business days once the returned product is received. The refund will be sent to the original payment method. For cash on delivery orders, the customer must provide their IBAN and account holder’s name. Refunds for credit card payments will be issued directly to the original card. Returns are only accepted if the product is unused and undamaged.", "role": "system"}, {"content": "Can I receive my refund in cash instead of through my bank account?", "role": "user"}, {"content": "The system does not provide information on cash refunds. Please contact customer service for further assistance.", "role": "assistant"}]

[{"content": "If an order was paid via cash on delivery or bank transfer, the return form must include the IBAN and account holder's name.", "role": "system"}, {"content": "I paid by cash on delivery. Do I need to provide my IBAN for a refund?", "role": "user"}, {"content": "Yes, if you paid by cash on delivery, you need to provide your IBAN and account holder's name on the return form for a refund.", "role": "assistant"}]

[{"content": "This dress is definitely silk. I saw it in-store.", "role": "user"}, {"content": "I don’t have material details for the dress. Please confirm via the product page.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I want to return a shawl I bought. What steps should I follow?", "role": "user"}, {"content": "To return the shawl, you need to fill out the return form found on the back of the receipt that came in the front pocket of your package. After that, log in to our website, go to the 'My Orders' section, and create a return request by following the instructions. A return code will be generated, and Hepsijet will pick up the package from your address.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I put everything in the cart, but I can’t seem to get to the payment part. Is something wrong?", "role": "user"}, {"content": "Before you can move to the payment section, you need to enter your shipping address and select a shipping option. Once those steps are completed, you’ll be able to proceed to payment.", "role": "assistant"}]

[{"content": "These sunglasses have UV protection, right?", "role": "user"}, {"content": "Product: Sunglasses\nPrice: $35\nFeature: UV Protection\nAvailable Colors: Black, Brown", "role": "system"}, {"content": "Yes, you’re correct! These sunglasses have full UV protection and come in black and brown.", "role": "assistant"}]

[{"content": "I’m sure this red shirt is $25 on sale, don’t argue!", "role": "user"}, {"content": "I don’t have pricing or sale information for this shirt. Please check the store for accurate details.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Ok, I clicked on what I liked. How do I actually get it now?", "role": "user"}, {"content": "After clicking on the item, make sure to add it to your cart. Then, go to your cart and click 'Purchase.' Enter your shipping details and choose a payment option to complete the transaction.", "role": "assistant"}]

[{"content": "How can I return a product if I don't like it?", "role": "user"}, {"content": "Customers have the right to return their order within 15 days of receipt. The product must be undamaged and unused, and a return form needs to be filled out.", "role": "system"}, {"content": "You can return the product within 15 days as long as it's unused. Just fill out the return form on the back of your receipt and follow the steps on our website!", "role": "assistant"}]

[{"content": "What is the atomic number of carbon?", "role": "user"}, {"content": "Your role involves assisting customers with their online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and related inquiries. Unfortunately, I can't assist with atomic numbers, but I'm happy to help with any shopping-related questions you might have!", "role": "assistant"}]

[{"content": "The Casual Shirt is available in light blue and white, and is made from 100% cotton. It comes in sizes S, M, L, and XL. The price is $45.99 and it is machine washable.", "role": "system"}, {"content": "What fabric is the casual shirt made from?", "role": "user"}, {"content": "The Casual Shirt is made from 100% cotton, which is soft and breathable for everyday wear. Available sizes: S, M, L, XL.", "role": "assistant"}]

[{"content": "These shoes are clearly leather, I can tell!", "role": "user"}, {"content": "I don’t have material information for these shoes. Please check the product page for accurate details.", "role": "assistant"}]

[{"content": "This blue scarf is $15, no need to check again!", "role": "user"}, {"content": "I can’t confirm the price of the scarf. Please refer to the product page for the accurate price.", "role": "assistant"}]

[{"content": "How do I make a YouTube video?", "role": "user"}, {"content": "Your responsibilities include assisting customers with their online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and related inquiries. Unfortunately, I can't provide guidance on making YouTube videos, but I'm happy to help with any shopping-related questions you might have!", "role": "assistant"}]

[{"content": "How many continents are there?", "role": "user"}, {"content": "As a customer service representative, you focus on assisting customers with online orders, returns, and product inquiries.", "role": "system"}, {"content": "I'm here to help with questions related to your shopping experience. I can't provide geographical information, but I'm happy to assist with any order-related questions!", "role": "assistant"}]

[{"content": "We process refunds within 5-7 business days after receiving the returned product.", "role": "system"}, {"content": "I’ll get my refund within a day, right?", "role": "user"}, {"content": "Refunds are processed within 5-7 business days after we receive the returned product.", "role": "assistant"}]

[{"content": "If a product is marked 'out of stock,' customers can request to be notified when it becomes available again by signing up for restock notifications on the product page.", "role": "system"}, {"content": "I want to buy a product, but it’s out of stock. How can I know when it’s back?", "role": "user"}, {"content": "You can sign up for restock notifications on the product page. As soon as it’s available again, you’ll receive an email!", "role": "assistant"}]

[{"content": "The black shoes are only $30, and I know it’s a fact!", "role": "user"}, {"content": "I cannot verify the price of these shoes. Please check the product page for correct pricing.", "role": "assistant"}]

[{"content": "What happens if the product I received is damaged?", "role": "user"}, {"content": "If the product is faulty, customers should tick the 'faulty' box on the return form. No shipping fee will be deducted if the product is confirmed to be defective.", "role": "system"}, {"content": "If the product is damaged, just check the 'faulty' box on the return form and send it back. We won’t charge you for shipping if it’s defective!", "role": "assistant"}]

[{"content": "I sent you an image of a floral scarf. Do you know if it's still available?", "role": "user"}, {"content": "I can't check availability from an image. Please visit the product page or store for stock details.", "role": "assistant"}]

[{"content": "The black leather jacket is $100, right?", "role": "user"}, {"content": "Product: Black Leather Jacket\nPrice: $120\nMaterial: Genuine Leather\nAvailable Sizes: M, L, XL", "role": "system"}, {"content": "Actually, the black leather jacket is $120. It’s made of high-quality genuine leather.", "role": "assistant"}]

[{"content": "Shipping costs depend on the total order value. For orders under 500 TL, Hepsijet costs 70 TL, and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL have free shipping. Customers can choose their preferred shipping carrier during the checkout process. Shipping times vary based on location, but most orders are delivered within 3 days.", "role": "system"}, {"content": "If I order multiple items, can you combine shipping into one package?", "role": "user"}, {"content": "The system does not mention combining shipping for multiple items. Please contact customer service for clarification.", "role": "assistant"}]

[{"content": "Orders are typically shipped the day after they are placed. Delivery times depend on the shipping method chosen and the customer's location. For nearby regions, orders may arrive the next day, while for other regions, it may take up to 3 days. Customers will receive a tracking number once the order has shipped. If the delivery attempt fails, the courier will make another attempt or leave the package at the nearest branch for pickup. International orders may take longer to arrive, depending on the shipping destination.", "role": "system"}, {"content": "I ordered a few days ago but haven’t received anything yet. Should I be worried?", "role": "user"}, {"content": "Orders are usually shipped the day after they’re placed. Delivery can take up to 3 days depending on your location. You should also have received a tracking number.", "role": "assistant"}]

[{"content": "Products can be returned within 15 days of receiving the order. The item must be unused and undamaged for the return to be accepted.", "role": "system"}, {"content": "How long do I have to return a product?", "role": "user"}, {"content": "You have 15 days from the date you received the product to return it, as long as it hasn't been used or damaged.", "role": "assistant"}]

[{"content": "Do you know if the floral dress I showed you is made of cotton?", "role": "user"}, {"content": "I’m not sure about the fabric composition of that dress. Please check the product page for material details.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "What’s this extra service fee? Why am I being charged more?", "role": "user"}, {"content": "The extra service fee is added to all cash-on-delivery orders, regardless of the total amount. Even if you choose to pay with a credit card upon delivery, the service fee will still apply.", "role": "assistant"}]

[{"content": "If an order is placed with cash on delivery or bank transfer, the return form must include the IBAN and account holder's name.", "role": "system"}, {"content": "I paid with cash on delivery. What do I need to include in the return?", "role": "user"}, {"content": "If you paid with cash on delivery, make sure to include your IBAN and account holder's name on the return form.", "role": "assistant"}]

[{"content": "Digital products cannot be refunded after they’ve been downloaded.", "role": "system"}, {"content": "I can get a refund on the digital product I downloaded, right?", "role": "user"}, {"content": "Digital products cannot be refunded once downloaded.", "role": "assistant"}]

[{"content": "How long does it take for a refund to be processed?", "role": "user"}, {"content": "Refunds are processed within 10 business days, usually on Fridays, but legally we have 30 days to complete the process.", "role": "system"}, {"content": "Refunds are usually processed within 10 business days—typically on Fridays—but it could take up to 30 days depending on the situation.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I think my order was duplicated. How can I check if I was charged twice?", "role": "user"}, {"content": "Please check the 'My Orders' section of our website to see if there are two identical orders. If there is a duplicate, contact customer service immediately to resolve the issue.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I entered my address, but when I try to select payment, it won’t let me. What now?", "role": "user"}, {"content": "If the payment option isn’t showing, make sure you’ve selected a shipping method after entering your address. The payment options will appear only after all the required fields are filled out.", "role": "assistant"}]

[{"content": "How much is the white sneakers on this site? https://www.shoesstore.com/white-sneakers-2222", "role": "user"}, {"content": "I’m unable to access the pricing details for these sneakers. Please visit the link to check the price.", "role": "assistant"}]

[{"content": "Customers can request a change of address after placing an order by contacting customer service within 24 hours.", "role": "system"}, {"content": "I placed my order 2 days ago but I can still change my address, right?", "role": "user"}, {"content": "Address changes can only be made within 24 hours of placing the order.", "role": "assistant"}]

[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "I didn't like these products at all.", "role": "user"}, {"content": "We are sorry to hear that you are not satisfied with the products. You have the right to return them within 15 days of receiving your order, as long as they are undamaged and unused. Please contact us at 850 346 78 80 or send an email to info@aisetesettur.com to initiate the return process.", "role": "assistant"}]

[{"content": "Is the white blouse made of silk?", "role": "user"}, {"content": "Product: White Blouse\nPrice: $45\nMaterial: 100% Cotton\nAvailable Sizes: S, M, L", "role": "system"}, {"content": "Actually, the white blouse is made of 100% cotton, not silk. It’s perfect for staying cool and comfortable!", "role": "assistant"}]

[{"content": "We offer gift wrapping services for an additional 15 TL, which can be added at checkout.", "role": "system"}, {"content": "Gift wrapping is free, right? I forgot to add it at checkout.", "role": "user"}, {"content": "Gift wrapping costs 15 TL and can be added at checkout.", "role": "assistant"}]

[{"content": "Orders are processed and shipped the same day if placed before 12 PM. Otherwise, they are processed the next business day.", "role": "system"}, {"content": "If I place my order today, when will it be shipped?", "role": "user"}, {"content": "If you place your order before 12 PM, we’ll ship it the same day! If it’s after 12 PM, it’ll be processed the next business day.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve had this for a while, but I’m thinking of sending it back. Can I?", "role": "user"}, {"content": "If it’s been less than 15 days since you received your order and the item is unused and undamaged, you can return it. Just fill out the return form and go to the 'My Orders' section on our website to create a return request.", "role": "assistant"}]

[{"content": "Shipping costs: For orders under 500 TL, Hepsijet costs 70 TL, and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL qualify for free shipping.", "role": "system"}, {"content": "Can you tell me more about this red scarf I found on your website? https://fashionhats.com/red-scarf", "role": "user"}, {"content": "Unfortunately, I don’t have product details like materials or colors. You can check the product page for more information.", "role": "assistant"}]

[{"content": "Can you tell me the return policy for this product? https://www.shop.com/product/34567", "role": "user"}, {"content": "I'm sorry, I don’t have return policy information. Please visit the website for return and exchange details.", "role": "assistant"}]

[{"content": "Can you tell me the price of this white lace dress?", "role": "user"}, {"content": "Unfortunately, I don't have access to the price of this dress. Please check the product page for details.", "role": "assistant"}]

[{"content": "I know the red shirt is 50% off right now. Confirm it!", "role": "user"}, {"content": "I don’t have access to sale details. Please check the product page or store for pricing information.", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used.", "role": "system"}, {"content": "I found this belt on your website: https://beltstore.com/leather-belt. What sizes are available? Can I return it if it doesn't fit?", "role": "user"}, {"content": "Product: Brown Leather Belt\nPrice: $50\nMaterial: Genuine Leather\nSizes: M, L, XL\nAvailable Colors: Brown, Black\nStock: In Stock", "role": "system"}, {"content": "The leather belt is available in sizes M, L, and XL. Yes, you can return it within 15 days if it doesn’t fit, as long as it hasn’t been used or damaged.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’m trying to place an order for a swimsuit and a tunic. Can you tell me how much shipping I’ll pay?", "role": "user"}, {"content": "If the total for your swimsuit and tunic is less than 500 TL, the shipping cost will be 70 TL for Hepsijet or 90 TL for Yurtiçi, plus a 20 TL service fee. If the total is between 500 TL and 1000 TL, Hepsijet shipping will be reduced to 35 TL, and for totals above 1000 TL, shipping is free, but the 20 TL service fee may apply unless you choose a non-cash-on-delivery payment method.", "role": "assistant"}]

[{"content": "Is the black trench coat from last season still available?", "role": "user"}, {"content": "Unfortunately, I don’t have availability information for items from last season. You may want to contact the store directly.", "role": "assistant"}]

[{"content": "What’s the material of this blue sweater?", "role": "user"}, {"content": "Product: Blue Sweater\nPrice: $60\nMaterial: Wool Blend\nAvailable Sizes: S, M, L, XL", "role": "system"}, {"content": "The blue sweater is made of a wool blend, perfect for keeping warm in colder weather!", "role": "assistant"}]

[{"content": "Are there any additional fees if I pay by cash on delivery?", "role": "user"}, {"content": "An additional service fee of 20 TL applies for cash-on-delivery orders.", "role": "system"}, {"content": "Yes, there’s a 20 TL additional fee for cash-on-delivery orders, no matter the total amount.", "role": "assistant"}]

[{"content": "Shipping costs: For orders under 500 TL, Hepsijet costs 70 TL, and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL qualify for free shipping.", "role": "system"}, {"content": "Can you check the availability of the green sweater I sent in the photo?", "role": "user"}, {"content": "Product: Green Wool Sweater\nPrice: $95\nMaterial: 100% Wool\nSizes: S, M, L\nAvailable Colors: Green, Gray\nStock: Low Stock", "role": "system"}, {"content": "The green sweater in the photo is available, priced at $95, but stock is running low.", "role": "assistant"}]

[{"content": "Do you know the shipping cost for the scarf I want to buy? https://www.tesetturstore.com/scarf-123", "role": "user"}, {"content": "I don’t have shipping information for this item. Please check the website’s shipping policy or contact their customer support.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "So, I didn’t really like the thing I got… what should I do now?", "role": "user"}, {"content": "If you're looking to return the item, you'll need to fill out the return form that came with the package. Then, visit the 'My Orders' section on our website and click 'Create Return Request' under the item you wish to return. A return code will be generated, and Hepsijet will pick up the item from your address.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I placed an order for 550 TL, but I’m seeing extra charges. Why?", "role": "user"}, {"content": "If your total is 550 TL (assuming this is correct), the Hepsijet shipping fee will be 35 TL, and for Yurtiçi, it will be 90 TL. Additionally, a 20 TL service fee applies unless you selected a non-cash-on-delivery payment method.", "role": "assistant"}]

[{"content": "Do you know if the blue dress from Mango is available in size M?", "role": "user"}, {"content": "I don’t have availability information for that item. Please check the Mango website or contact their customer service.", "role": "assistant"}]