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[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "I don’t need the swimsuit I ordered anymore. I’ve decided to return it.", "role": "user"}, {"content": "We understand your decision. You can return the swimsuit within 15 days of receiving your order, provided it is unused and undamaged. To proceed with the return, please contact us at 850 346 78 80 or send an email to info@aisetesettur.com.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are issued within 10 business days once the returned product is received.", "role": "system"}, {"content": "I sent you a picture of a brown leather belt. Do you know how much it costs?", "role": "user"}, {"content": "Product: Brown Leather Belt\nPrice: $45\nMaterial: Genuine Leather\nSizes: M, L, XL\nAvailable Colors: Brown\nStock: In Stock", "role": "system"}, {"content": "The brown leather belt in the picture is priced at $45, available in sizes M to XL.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’m ready to get something, but not sure how. Help?", "role": "user"}, {"content": "To place an order, select the item you want and add it to your cart. Then, go to your cart and click 'Purchase.' You’ll need to enter your address and payment details to complete the order.", "role": "assistant"}]

[{"content": "How much is this brown leather bag I saw in a shop yesterday?", "role": "user"}, {"content": "I don’t have information on products from physical stores. Please check with the shop directly.", "role": "assistant"}]

[{"content": "Order Policy: Orders can be placed through our website. While completing the order, one of the following payment methods can be used: bank transfer, credit card, or cash on delivery. Return Policy: The customer has the right to return the order within 15 days of receiving it. Product exchanges are not allowed.", "role": "system"}, {"content": "I would like to exchange my order for a different color. How do I proceed?", "role": "user"}, {"content": "Our system indicates that exchanges are not allowed. You may only return the item and place a new order. For more details, please contact customer service.", "role": "assistant"}]

[{"content": "If customers receive a faulty product, they can return it without any shipping fees being deducted.", "role": "system"}, {"content": "Will I have to pay for return shipping if my product is defective?", "role": "user"}, {"content": "No, if your product is defective, we won’t deduct any shipping fees for the return. We’ll take care of it!", "role": "assistant"}]

[{"content": "How do I solve a quadratic equation?", "role": "user"}, {"content": "Your role is to assist customers with their online shopping experience, including inquiries about orders and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't assist with math problems, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "This coat is waterproof, isn’t it?", "role": "user"}, {"content": "Product: Waterproof Coat\nPrice: $150\nMaterial: 100% Polyester\nFeature: Waterproof\nAvailable Sizes: S, M, L, XL", "role": "system"}, {"content": "Yes, the coat is fully waterproof and made for rainy weather. It’s priced at $150.", "role": "assistant"}]

[{"content": "Is the green jacket I sent you earlier waterproof?", "role": "user"}, {"content": "I can’t confirm if the jacket is waterproof based on the image. Please check the product page for more information.", "role": "assistant"}]

[{"content": "The blue dress is only $35, no need to look it up!", "role": "user"}, {"content": "I can’t confirm the price of the blue dress. Please check the product page for accurate details.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Can I add one more item to my order? I forgot something!", "role": "user"}, {"content": "Unfortunately, once an order is placed, additional items cannot be added. You’ll need to place a new order for the extra item. Let us know if you need further help!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I just realized that I ordered the wrong size for my swimsuit. Can I exchange it?", "role": "user"}, {"content": "Unfortunately, product exchanges are not possible. However, you can return the swimsuit as long as it is unused and undamaged, within 15 days of receiving the order.", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Refunds are processed within 10 business days after the returned product is received.", "role": "system"}, {"content": "Can you tell me the price of the dress I sent in the picture?", "role": "user"}, {"content": "I'm sorry, I don't have access to product details based on images. Please check our website for more information or contact customer support.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’m trying to pay but I don’t see any options for payment. Did I miss something?", "role": "user"}, {"content": "Before selecting a payment option, make sure you’ve filled in your address and selected a shipping method. Once those steps are complete, the payment options will appear. If you’re still having trouble, check if all the required fields are filled.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I saw something cool. Do I just click to buy or what’s next?", "role": "user"}, {"content": "Once you’ve found something you want, click 'Add to Cart.' Then, go to your cart and finalize your order by clicking 'Purchase.' You’ll need to fill in your shipping and payment information to complete the order.", "role": "assistant"}]

[{"content": "I’m sure the black boots are $60, just confirm it!", "role": "user"}, {"content": "I can’t confirm the price of the boots. Please visit the product page for accurate pricing.", "role": "assistant"}]

[{"content": "For cash on delivery orders, a service fee of 20 TL is applied regardless of the total order amount. Even if payment is made by card at the door, the fee still applies. Shipping costs vary based on the total order value. For orders under 500 TL, Hepsijet costs 70 TL, and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL qualify for free shipping. Customers can choose their preferred shipping carrier during checkout. International shipping rates may vary depending on the destination country, and additional fees may apply.", "role": "system"}, {"content": "I thought cash on delivery wouldn’t cost me extra, but I see a charge. What’s that for?", "role": "user"}, {"content": "There is a 20 TL service fee for all cash on delivery orders, even if you choose to pay by card at the door.", "role": "assistant"}]

[{"content": "How do I repair a leaking roof?", "role": "user"}, {"content": "Your role is to assist customers with their online shopping experience, including inquiries about orders and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide assistance with home repairs, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "Do you know the price of this item? https://www.fashionstore.com/blue-dress", "role": "user"}, {"content": "Unfortunately, I cannot access the price for this product. Please visit the link to check the details.", "role": "assistant"}]

[{"content": "These sunglasses are definitely $20. I’ve checked everywhere.", "role": "user"}, {"content": "I can’t confirm the price of the sunglasses. Please visit the product page for more information.", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used.", "role": "system"}, {"content": "How much is this necklace? https://jewelstore.com/gold-necklace", "role": "user"}, {"content": "I don’t have access to product prices. Please refer to the link for the most accurate pricing.", "role": "assistant"}]

[{"content": "If a customer loses the return form, they can write the necessary information, such as their order number, name, and IBAN details, on a piece of paper and include it with the returned product.", "role": "system"}, {"content": "I lost my return form. What should I do?", "role": "user"}, {"content": "If you've lost the return form, you can write your order number, name, and IBAN information on a piece of paper and include it with your returned item.", "role": "assistant"}]

[{"content": "What is the formula for calculating the area of a circle?", "role": "user"}, {"content": "Your primary role is to assist customers with their online shopping experience, including inquiries about orders and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't assist with mathematical formulas, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "If I don’t like the color, can I exchange it for something else?", "role": "user"}, {"content": "The system states that exchanges aren’t allowed, but it doesn’t specify if this applies to all situations, like color preferences. You should reach out to customer service to find out if any exceptions can be made.", "role": "assistant"}]

[{"content": "We offer personalized engraving services on select jewelry items for an additional fee.", "role": "system"}, {"content": "You offer free engraving on all jewelry, don’t you?", "role": "user"}, {"content": "Personalized engraving is only available on select jewelry items for an additional fee.", "role": "assistant"}]

[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "Can I drop off the product at your Izmir address?", "role": "user"}, {"content": "Unfortunately, we do not accept product returns or exchanges at our Izmir address. Please contact us via customer service or email to handle the return process.", "role": "assistant"}]

[{"content": "Shipping fees: For orders under 500 TL, Hepsijet costs 70 TL and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL have free shipping.", "role": "system"}, {"content": "How much is the floral dress? I saw it on your website last week.", "role": "user"}, {"content": "I don’t have pricing details for specific products. You can find the most accurate pricing by checking our website or contacting customer support.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I tried to return my item, but the system keeps asking for my address even though I’ve already entered it. What’s wrong?", "role": "user"}, {"content": "If you’re receiving an 'address required' error after entering your information, it might mean that Hepsijet doesn’t pick up from your location. In this case, you can contact the nearest Hepsijet branch. If they confirm they don’t do pickups in your area, you can return the item via Yurtiçi Kargo using the return and customer codes provided on the form.", "role": "assistant"}]

[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "I live in Izmir, and I saw that your company is also based here. Is it possible for me to visit your office to check out the products in person or make a purchase directly from there? It would be much easier for me than ordering online.", "role": "user"}, {"content": "Thank you for your interest. Unfortunately, our office in Izmir is solely for administrative purposes, and we do not offer in-person shopping or sales at that location. All purchases must be made through our online store. If you have any further questions or need assistance with an order, feel free to reach out to our customer service.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve had this for a while, I think it’s time to send it back. How?", "role": "user"}, {"content": "If it's been less than 15 days since you received your item, you can return it. Fill out the return form, then log in to your account, go to 'My Orders,' and create a return request. Once the request is processed, Hepsijet will collect the item from your address.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve made an order, but now I need to change the delivery address.", "role": "user"}, {"content": "Once an order is placed, address changes can only be made by contacting customer service. Please reach out to them as soon as possible before the order is shipped.", "role": "assistant"}]

[{"content": "The Elegant Dress is available in red and black, and is made from 90% polyester and 10% elastane. It comes in sizes S, M, and L. The dress costs $89.99 and should be hand washed.", "role": "system"}, {"content": "What is the material of the elegant dress? Is it stretchy?", "role": "user"}, {"content": "The Elegant Dress is made from 90% polyester and 10% elastane, giving it a bit of stretch for comfort. Available sizes: S, M, L.", "role": "assistant"}]

[{"content": "This scarf is silk, right? I saw it in the store.", "role": "user"}, {"content": "I don’t have material details for this scarf. Please check the product page to verify.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "Can I make changes to my bulk order after it has been confirmed?", "role": "user"}, {"content": "The system doesn’t provide information about modifying a bulk order after it has been confirmed. Please reach out to customer service to find out if changes can be made at this stage.", "role": "assistant"}]

[{"content": "If an order is placed using cash-on-delivery, a 20 TL service fee is applied regardless of the total order amount.", "role": "system"}, {"content": "Is there a service fee for cash-on-delivery orders?", "role": "user"}, {"content": "Yes, there’s a 20 TL service fee for cash-on-delivery orders, no matter the order total.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I can’t return the item because your site keeps giving me an error. Can you also tell me when my other order will be delivered?", "role": "user"}, {"content": "If you're receiving an error while trying to return the item, make sure all the fields are filled out correctly. It could also be an issue with Hepsijet not picking up from your location. If that's the case, you can send the package via Yurtiçi Kargo using the return codes. As for your other order, check 'My Orders' to track its current status.", "role": "assistant"}]

[{"content": "I’m telling you, this jacket is only $60 on sale. Just check!", "role": "user"}, {"content": "I don’t have sale information for this jacket. Please check the product page for pricing.", "role": "assistant"}]

[{"content": "How do I start a business?", "role": "user"}, {"content": "Your primary role is to assist customers with their online orders and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and related questions. Unfortunately, I can't provide guidance on starting a business, but I'm happy to help with any shopping-related inquiries you might have!", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I’m planning to order a lot of products. Can I get a discount?", "role": "user"}, {"content": "If you plan to order more than 150 items, your order will be considered wholesale, and you’ll receive a 40% discount on each item. However, shipping costs will still apply.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "Why am I still being charged for shipping after spending more than 500 TL? Also, when will I get my refund?", "role": "user"}, {"content": "For orders over 500 TL, Hepsijet shipping should be 35 TL. Make sure to select the right shipping option when checking out. If you're still seeing a high shipping charge, there may be a technical issue. As for your refund, it will be processed after the returned item is received and inspected, which may take a few days.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I got the product, but I’m not sure I like it. How do I return it? Also, when will my next order ship?", "role": "user"}, {"content": "If you want to return the product, fill out the return form on the back of the receipt that came in the package. Then, go to 'My Orders' on our website and create a return request. Once the return code is generated, Hepsijet will pick it up from your address. Regarding your next order, orders are typically shipped the next day. You can check the status in 'My Orders' as well.", "role": "assistant"}]

[{"content": "Do you accept wholesale orders?", "role": "user"}, {"content": "For wholesale orders, a minimum purchase of 150 items is required, and a 40% discount is applied.", "role": "system"}, {"content": "Yes, we do accept wholesale orders! You’ll need to purchase at least 150 items, and you’ll get a 40% discount on your order.", "role": "assistant"}]

[{"content": "What is the capital of Germany?", "role": "user"}, {"content": "Your responsibilities include assisting customers with their online orders, returns, and general product inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide geographical information, but I'm happy to assist with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "Products purchased online cannot be exchanged. Only returns are allowed, provided the item is unused and returned within 15 days.", "role": "system"}, {"content": "Can I exchange a product for a different one?", "role": "user"}, {"content": "We don't offer exchanges. However, you can return the product if it's unused and purchase the one you want.", "role": "assistant"}]

[{"content": "We offer gift wrapping services for an additional 15 TL, which can be added at checkout.", "role": "system"}, {"content": "Do you offer gift wrapping?", "role": "user"}, {"content": "Yes, we do! You can add gift wrapping for 15 TL at checkout. It’s a nice touch for special gifts!", "role": "assistant"}]

[{"content": "The green jacket is only $50, isn’t it?", "role": "user"}, {"content": "Product: Green Jacket\nPrice: $75\nMaterial: Polyester\nAvailable Sizes: M, L, XL", "role": "system"}, {"content": "Actually, the green jacket is $75. It's made from durable polyester and great for outdoor activities!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve picked my items and put them in the cart, but I can’t seem to pay. Why?", "role": "user"}, {"content": "It looks like you might not have completed all the steps yet. After adding items to your cart, you need to enter your shipping address and select a shipping method before the payment options become available. Make sure you’ve completed those steps first.", "role": "assistant"}]

[{"content": "Do you know if the black shoes I sent you a picture of are available in size 40?", "role": "user"}, {"content": "I can’t check size availability from images. Please visit the product page or store to confirm sizing options.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I placed an order for a tunic and shawl. I’m not sure if I selected the right shipping option. Can I still change it?", "role": "user"}, {"content": "Once the order is placed, changes like shipping options can only be made by contacting customer service. Please reach out to them as soon as possible before the order is shipped.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "So, I filled something out, but what happens next with this return?", "role": "user"}, {"content": "After filling out the return form, make sure you’ve created a return request in the 'My Orders' section on our website. Once that’s done, a return code will be generated, and Hepsijet will pick up your package.", "role": "assistant"}]

[{"content": "Refunds are issued within 10 business days once the returned product is received. The refund will be sent to the original payment method.", "role": "system"}, {"content": "Can you check the price for the shoes I sent in the photo?", "role": "user"}, {"content": "I'm unable to retrieve information from images. Please check our website for accurate pricing or contact support.", "role": "assistant"}]

[{"content": "Hepsijet or Yurtiçi are the two shipping options available for both domestic and international orders.", "role": "system"}, {"content": "What shipping options do you offer?", "role": "user"}, {"content": "We offer shipping through Hepsijet and Yurtiçi for both domestic and international orders. Let us know which one you prefer!", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I’m thinking of buying in bulk. How many items do I need to order for it to be considered wholesale?", "role": "user"}, {"content": "To qualify for wholesale pricing, you’ll need to order at least 150 items. You’ll receive a 40% discount on the unit price, but the shipping costs will still be your responsibility.", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Refunds are processed within 10 business days after the returned product is received.", "role": "system"}, {"content": "I’m interested in this coat: https://shopcoats.com/blue-coat. Can you tell me its price?", "role": "user"}, {"content": "Product: Blue Wool Coat\nPrice: $150\nMaterial: 80% Wool, 20% Polyester\nSizes: S, M, L, XL\nAvailable Colors: Blue, Black\nStock: In Stock", "role": "system"}, {"content": "The blue coat you sent is priced at $150 and is available in sizes S to XL.", "role": "assistant"}]

[{"content": "Orders are typically shipped within 1 business day, with delivery times ranging from 1-3 days depending on the location.", "role": "system"}, {"content": "How long will it take for my order to be shipped?", "role": "user"}, {"content": "We usually ship orders within 1 business day! Depending on your location, delivery can take anywhere from 1 to 3 days.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are issued within 10 business days once the returned product is received.", "role": "system"}, {"content": "I sent you a picture of a handbag. Can you check its price?", "role": "user"}, {"content": "Product: Beige Handbag\nPrice: $95\nMaterial: Faux Leather\nSize: Large\nAvailable Colors: Beige, White\nStock: In Stock", "role": "system"}, {"content": "The handbag you sent is priced at $95. It's available in Beige and White.", "role": "assistant"}]

[{"content": "The Cozy Knit Sweater is made from a blend of 50% wool and 50% acrylic. Available in cream, it comes in sizes S to XL. It is priced at $49.99 and is machine washable on a gentle cycle.", "role": "system"}, {"content": "Is the knit sweater itchy because of the wool?", "role": "user"}, {"content": "The wool blend in the Cozy Knit Sweater is designed to be soft and comfortable, minimizing itchiness while keeping you warm.", "role": "assistant"}]

[{"content": "Are the products you sell made in Turkey?", "role": "user"}, {"content": "Our products, including bonnets, shawls, and swimsuits, are sourced from high-quality manufacturers. Some products are made in Turkey.", "role": "system"}, {"content": "Yes, many of our products are made in Turkey, including some of our bonnets, shawls, and swimsuits!", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Refunds are processed within 10 business days after the returned product is received.", "role": "system"}, {"content": "I’m thinking about buying this blue coat from your website: https://shopcoats.com/blue-coat. Do you know the price?", "role": "user"}, {"content": "I don’t have access to product prices. Please check the product page for the most accurate information.", "role": "assistant"}]

[{"content": "Can I pay cash on delivery?", "role": "user"}, {"content": "Cash-on-delivery is available as a payment method, but a 20 TL additional service fee applies.", "role": "system"}, {"content": "Yes, we do offer cash-on-delivery! Just note that there’s a 20 TL service fee for this payment method.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are issued within 10 business days once the returned product is received.", "role": "system"}, {"content": "What’s the price of your summer sandals collection?", "role": "user"}, {"content": "I don't have pricing details for specific products. I recommend checking our website for the most up-to-date information.", "role": "assistant"}]

[{"content": "What’s the material of the black gloves?", "role": "user"}, {"content": "Product: Black Gloves\nPrice: $20\nMaterial: Leather\nAvailable Sizes: S, M, L", "role": "system"}, {"content": "The black gloves are made of leather, and they’re available in sizes S, M, and L.", "role": "assistant"}]

[{"content": "Is the material of the blue shirt you recommended breathable?", "role": "user"}, {"content": "I don't have specific material details for that shirt. You might want to check the product page for more information.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "How can I track my order after it’s been shipped?", "role": "user"}, {"content": "You can track your order by logging into the 'My Orders' section of our website. Once your order is shipped, tracking details will be available there.", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Return Form: It is a physical form located at the back of the receipt. It includes the reason for return. If the product is defective or incorrectly sent, the customer must mark the defective box.", "role": "system"}, {"content": "Can I return an item that I bought on sale during Black Friday? Do I get a special return policy for sale items?", "role": "user"}, {"content": "I'm sorry, but there is no information in the system about a special return policy for sale items. Please contact customer service for further assistance.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I think there’s a mistake with the shipping fee. It’s too high. Also, can I return an item if I bought it last week?", "role": "user"}, {"content": "If your order total is over 500 TL, Hepsijet shipping should be 35 TL, and Yurtiçi shipping remains 90 TL. Double-check your order total to make sure it’s correct. For your return, as long as it’s within 15 days and the product is unused and undamaged, you can return it by following the steps on our website.", "role": "assistant"}]

[{"content": "If the customer received the wrong product or a defective item, they must mark the 'Defective' box on the return form and send the item back for inspection.", "role": "system"}, {"content": "I received a defective item. How do I return it?", "role": "user"}, {"content": "If you've received a defective product, please mark the 'Defective' box on the return form and send the item back. We'll inspect it and process the return.", "role": "assistant"}]

[{"content": "Is the red jacket you showed me last week still on sale?", "role": "user"}, {"content": "I don't have access to sales information for that jacket. You might want to visit the store or check online for current promotions.", "role": "assistant"}]

[{"content": "How do I know if my return has been received?", "role": "user"}, {"content": "Customers will receive a notification once the return package is received, and refunds are typically processed within 10 business days.", "role": "system"}, {"content": "Once we receive your return package, you’ll get a notification! Refunds are usually processed within 10 business days.", "role": "assistant"}]

[{"content": "Products must be returned within 15 days of receiving the order. The item must be unused and undamaged for the return to be accepted. Returns for products that have been used, worn, or damaged will not be processed. Customers must fill out the return form provided with their order and send it back with the product. If the product is faulty or incorrectly sent, it must be marked as defective on the return form.", "role": "system"}, {"content": "I wore the shoes for a week, but they’re not comfortable. Can I return them?", "role": "user"}, {"content": "We only accept returns for unused and undamaged products, so unfortunately, you won’t be able to return the shoes after wearing them.", "role": "assistant"}]

[{"content": "Do you know if the blue shirt I sent you earlier comes in a larger size?", "role": "user"}, {"content": "I can't confirm sizing options from an image. Please check the product page or store for size availability.", "role": "assistant"}]

[{"content": "What is the currency of Canada?", "role": "user"}, {"content": "As a customer service representative, your duties involve assisting customers with online orders and product-related questions.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't provide currency information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I clicked on 'Buy' but I can’t get to the payment part. What’s wrong?", "role": "user"}, {"content": "After clicking 'Buy,' you’ll need to fill out your shipping address and choose a shipping method. Only after those steps are complete will the payment options be available. Check to make sure you’ve completed all the previous steps.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Why is my order taking so long? I placed it days ago!", "role": "user"}, {"content": "If your order is delayed, you can check the status in the 'My Orders' section of our website. If it has been shipped, the tracking details will be there. If you’re still concerned, feel free to reach out to customer service for assistance.", "role": "assistant"}]

[{"content": "If customers encounter an issue with their order, they can submit a complaint through the 'Contact Us' section on our website.", "role": "system"}, {"content": "How do I submit a complaint about my order?", "role": "user"}, {"content": "You can submit a complaint by going to the 'Contact Us' section on our website and filling out the form. We’ll address it as quickly as possible!", "role": "assistant"}]

[{"content": "The Merino Wool Socks are made from 100% merino wool, available in gray and navy, and come in sizes S, M, and L. They are priced at $19.99 per pair and are machine washable.", "role": "system"}, {"content": "Are the merino wool socks soft or more on the rough side?", "role": "user"}, {"content": "The Merino Wool Socks are designed to be soft and comfortable, ideal for warmth without feeling rough. Available sizes: S, M, L.", "role": "assistant"}]

[{"content": "This scarf is silk, right? It’s always been silk.", "role": "user"}, {"content": "I don’t have material details for this scarf. Please check the product page for verification.", "role": "assistant"}]

[{"content": "This bag is on sale for $25. You better confirm it, it’s a special deal!", "role": "user"}, {"content": "I can’t confirm the price for this bag. Please check the product page to ensure accuracy.", "role": "assistant"}]

[{"content": "If an order total is less than 500 TL, a shipping fee of 70 TL (Hepsijet) or 90 TL (Yurtiçi) is applied.", "role": "system"}, {"content": "What’s the shipping fee for orders under 500 TL?", "role": "user"}, {"content": "For orders under 500 TL, the shipping fee is 70 TL with Hepsijet and 90 TL with Yurtiçi.", "role": "assistant"}]

[{"content": "Return conditions: Products must be returned within 15 days from the date of receipt, and they must be unused and undamaged.", "role": "system"}, {"content": "Can you tell me the price of the necklace I saw on your website yesterday?", "role": "user"}, {"content": "I don’t have access to product prices. Please refer to the website for accurate pricing information.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "Can I get my refund in cash instead of back to my card?", "role": "user"}, {"content": "The system doesn’t mention if refunds can be issued in cash, especially if the original payment was made by card. It’s best to check with customer service to see if this option is available.", "role": "assistant"}]

[{"content": "I saw a pair of boots at the mall. Do you know if they come in size 38?", "role": "user"}, {"content": "Unfortunately, I don’t have access to store inventory. Please check with the mall directly for size availability.", "role": "assistant"}]

[{"content": "How do I cook pasta?", "role": "user"}, {"content": "Your primary duties involve assisting customers with online orders, returns, and inquiries about products.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide cooking instructions, but I'm happy to help with any shopping-related inquiries you might have!", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "Can I delay my order until I’m back from vacation, or should I cancel it now and reorder later?", "role": "user"}, {"content": "The system doesn’t specify whether an order can be delayed once it’s placed. You may need to contact customer service to see if they can hold the shipment for you, or they might suggest canceling and reordering later.", "role": "assistant"}]

[{"content": "What is the distance from the Earth to the Moon?", "role": "user"}, {"content": "As a customer service agent, your duties include assisting customers with their online orders and product inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't assist with space-related questions, but I'm happy to help with any shopping-related inquiries!", "role": "assistant"}]

[{"content": "How many states are there in the United States?", "role": "user"}, {"content": "Your primary duties involve helping customers with their online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't assist with geographical information, but I'm happy to help with any shopping-related questions you might have!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I was browsing and saw something I like. How do I make sure it’s mine?", "role": "user"}, {"content": "To make sure it’s yours, add the item to your cart by clicking 'Add to Cart.' Then, go to your cart and complete the purchase by clicking 'Purchase.' You’ll need to enter your address and payment details to finish the process.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "My order came to 490 TL, and I’m being charged extra. Can you explain?", "role": "user"}, {"content": "If your order total is 490 TL (assuming this is correct), there will be an additional 70 TL for Hepsijet shipping or 90 TL for Yurtiçi shipping, plus a 20 TL service fee. The service fee is waived if you choose a non-cash-on-delivery payment method.", "role": "assistant"}]

[{"content": "What is the capital of Russia?", "role": "user"}, {"content": "Your primary duties involve assisting customers with their online orders and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and related questions. Unfortunately, I can't provide geographical information, but I'm happy to help with any shopping-related inquiries you might have!", "role": "assistant"}]

[{"content": "For cash on delivery orders, a service fee is added to the total order amount, even if payment is made by card at the door.", "role": "system"}, {"content": "There's no extra fee for cash on delivery, right?", "role": "user"}, {"content": "There is a 20 TL service fee added to all cash on delivery orders, even if you pay by card.", "role": "assistant"}]

[{"content": "Order tracking is available for all shipments via the tracking number provided after shipping.", "role": "system"}, {"content": "How do I check the status of my order?", "role": "user"}, {"content": "You can check the status of your order using the tracking number provided once it has been shipped.", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used.", "role": "system"}, {"content": "I saw this jacket on your website: https://jacketsstore.com/black-jacket. Is it available in XL? And can I return it if it doesn’t fit?", "role": "user"}, {"content": "Product: Black Puffer Jacket\nPrice: $130\nMaterial: 100% Polyester\nSizes: S, M, L, XL\nAvailable Colors: Black, Navy\nStock: In Stock", "role": "system"}, {"content": "Yes, the black puffer jacket is available in size XL. You can return it within 15 days if it doesn’t fit, as long as it hasn’t been used or damaged.", "role": "assistant"}]

[{"content": "If customers encounter issues completing their order, such as missing fields, they must fill in all mandatory fields, including name, address, and phone number.", "role": "system"}, {"content": "I’m having trouble completing my order. What should I do?", "role": "user"}, {"content": "Make sure all the mandatory fields, like name, address, and phone number, are filled out. If the issue persists, contact customer service for assistance.", "role": "assistant"}]

[{"content": "We offer a 1-year warranty on all electronics purchased through our store.", "role": "system"}, {"content": "Electronics come with a 3-year warranty, right?", "role": "user"}, {"content": "Electronics come with a 1-year warranty.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I've been waiting for you for days. What’s going on?", "role": "user"}, {"content": "Could you clarify what you're referring to? If it's about an order you placed, you can track its status on our website under 'My Orders.' If you need help with something else, feel free to let us know!", "role": "assistant"}]

[{"content": "If a return form is incomplete or incorrectly filled out, the process may take longer, but our customer representative will contact the customer.", "role": "system"}, {"content": "What happens if I fill out the return form incorrectly?", "role": "user"}, {"content": "If the return form isn’t filled out correctly, the process might take longer, but don’t worry—our customer representative will reach out to assist you!", "role": "assistant"}]

[{"content": "Orders placed on our website are usually shipped the next day. For nearby regions, delivery can be as fast as 1 day, and for others, it may take up to 3 days.", "role": "system"}, {"content": "When will my order be shipped?", "role": "user"}, {"content": "Your order will usually be shipped the next day. For nearby regions, it may arrive within 1 day, but for other areas, it could take up to 3 days.", "role": "assistant"}]

[{"content": "What is the population of China?", "role": "user"}, {"content": "Your role is to assist customers with their online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't provide population information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "I sent you an image of a black dress. Can you check if it’s dry clean only?", "role": "user"}, {"content": "I can't determine care instructions from the image. Please check the product label or page for washing details.", "role": "assistant"}]

[{"content": "Product returns are only accepted if the item is unused, undamaged, and returned within 15 days of receipt.", "role": "system"}, {"content": "Can I return a used item?", "role": "user"}, {"content": "No, items must be unused and undamaged to be eligible for return.", "role": "assistant"}]